Frequently Asked Questions for the Lifeline Program and Cell Phones

All the information that the vast majority of readers should need can be found on the informational pages of our site. But we’ve created this FAQ page to attempt to answer other questions that come up most often. If you have a question that you don’t see answered, please go to our Help page to learn how to submit your question to us.

The Frequently Asked Questions are categorized into several groups for ease of finding information about the specific question you have about the free cell phones available through the various Lifeline companies.

Popular FAQ’s

About the program


Phones and Plans

Participant Issues

Assurance Wireless Specific

Safelink Wireless Specific