updated 2/1/23
What happens when you get a job or move out of public housing or become ineligible for a free government cell phone for one reason or another?
At that point, you should contact your service provider and ask them to cancel your account. Then you have a couple decisions to make: Some service providers offer paid plans. You can choose to continue with the same service provider under one of those paid plans, or you can switch to a paid plan with a different service provider. Why would you want to switch? Lots of reasons. Better service, better coverage, better prices, etc.
If you don’t contact your service provider to cancel your account, it will be automatically cancelled by the service provider after it has been inactive for thirty days or on the anniversary of your Lifeline start date when you do not recertify that you are eligible.
Details vary, but you can learn more by contacting one of the outstanding free government cell phone providers.
Melanie says
I canceled assurance because they never sent the replacement phone I paid for. Then applied with Qlink. They sent me a Sims card. No phone. Now they say I can’t apply for another
Free Government Cell Phones says
You need to specify which program you’re applying for — free government cell phone or SIM card. The good news is that any Lifeline customer can switch service providers at any time. So you can move to a different company again to solve your problem. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Melisa Hunt says
I don’t want the phone no more
Free Government Cell Phones says
Then you don’t need to keep the phone no more. Call 6-1-1 on that damn phone and tell customer service to cancel your account.
ALICIA A says
Need to cancel this phone number
909 288-****
Free Government Cell Phones says
We are not your service provider, Alicia. Call 6-1-1 on your free government cell phone to cancel your service through your service provider’s customer service team.
Jessica Burley says
I lost my phone so want to cancel service now. Number is 320-760-****
Free Government Cell Phones says
Sorry, but we are not your service provider. This is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider. You need to contact your service provider. (Too bad, because that was a cool phone number you had, Jessica.)
margaret conrad says
i am requesting to cancel my assurance wireless phone n phone number ASAP ason 11/27/2022 at 8:53 am as i was ctold o could buy my own phone n have it changed over to this new phone n now i am told i can not so there for i was lied too by the assurance company
Free Government Cell Phones says
You are able to purchase your own phone and use it. However, without knowing any of the specifics of your case, we suspect that the problem is that the phone you purchased is not compatible with the Assurance national network.
That being said, we are not Assurance so we cannot cancel your account. You need to contact that company’s customer service team.
Mike Lewis says
Dont feel bad. I only applied to see if I was eligible. They never sent an notification, then a phone shows up and I’m enrolled and have an account that I cant access at all to cancel it and they have lied in circles about the PIN to access the account that first they pretended they sent, then they gave me a number to get it, that number told me there was a system error and they keep telling me to call that number of Facebook, through bot replies with different names signed at the bottom but same messages. They are obviously a scam company and I’m in the process of going through the FCC to try and get removed, because I cant go with a different one as long as I’m trapped by this company
Free Government Cell Phones says
You’ve been given poor info, Mike. No company can hold you captive. Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
christy kestler says
They did me the same way with the hell is the point in that so then they sent me a defective phone that was about $100 and when I told them it was defective they said they would give me an upgrade with 100% confidence then they turn around and send me a $30 off brand piece of crap that is really slow loading things up and the touch screen has such a long delay I’ve done pushed the button 4 or 5 times thinking it’s not working so by then I’m on some random ad when my touchscreen finally decides to play catch up with me assurance sucks
Makenzie Mayes says
I need to cancel my service, I no longer need it. But I only know my phone number 270-507-****, not the carrier. Please help.
Free Government Cell Phones says
Just call 6-1-1 on your free government cell phone, Makenzie. You’ll automatically be connected to your service provider’s customer service team.
Jose says
I am requesting that all information with the FCC be deleted, confiscated, vacated and deleted out of your records. I do not wish to continue the ACP and Lifeline at this time. I have contacted my service provider and deactivated all services necessary. I should not have any accounts associated with your company or assurance wireless also or any other company or service provider. Thanks. Your services is not needed this desperately and I am not happy with your services. I am immediate danger and am homeless and dealing with life crisis situations.
Free Government Cell Phones says
Sigh. They are not “our” services, Jose. This is an independent informational website that has ZERO affiliation with any of the Lifeline free government cell phone companies. You need to reach out to your service provider by calling 6-1-1 on your free government cell phone.
Hannah Davenport says
I have assurance wireless and it sucks so I want to cancel my service the government phones suck
Free Government Cell Phones says
Before you do anything rash, Hannah, remember that any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Tracie brown. says
Hi my name is tracie brown i would like to cancel my assurance wireless account for my phone want hold charger at all and I have let y’all no before and y’all keep sending me the same phone and it still does it that’s why I haven’t been using my phone and I can’t hear on this phone so please cancel my service .thank u Tracie Brown .
Free Government Cell Phones says
Sorry to hear about your problem, Tracie, but we cannot do anything to help you. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. You need to call your service provider’s customer service team directly.
David eigen says
My free phone caused me to be billed for the cap free internet service got billed $100 cannot have both. I am trying g to cancel, but they make it hard gov programs are a picked full of mumbles
Graciela Baeza says
I spent a lot of my Saturday, May 28, 2022 and again Sunday, May 29, 2022 on the phone with different customer service representatives each having different answers for my issue. I had a Wi-Fi internet service and my services including my smart tv were working fine when I found out I didn’t qualify for Lifeline anymore due to it had been transfered to Assurance Wireless & was assured by Assurance I did not need a WiFi internet service. An agent on Saturday finally got my tv & internet to work after more than an hour trouble shooting. Come Sunday my tv & phone did not have internet service & got several excuses as to why it wasn’t working and broken commitments to get returned phone calls, just hung up on, placed on eternal hold waiting for a supervisor and then just got disconnected. I desperately need my tv to work & the use of my internet. Assurance Wireless I presume is getting paid from my Lifeline benefit. Do or can I switch to a different internet provider immediately? I do not intend to continually waste my time on this issue.
I would like To keep my free phone service with assurance wireless, but get internet service with a different provider to be able to continue taking advantage of my lifeline benefit.
Andrea says
Delete and cancel my Assurance Wireless account.
Free Government Cell Phones says
We are not Assurance, Andrea, so we cannot do that. This is an independent informational website.
Sylvia Ann mackey says
I want to delete my account plan I want to get off of the list
Free Government Cell Phones says
You need to contact your service provider to do that, Sylvia.
sue horsting says
sue horsting
(EMAIL DELETED)
Please cancel my cell phone plan.
Free Government Cell Phones says
Same response we gave Andrea.
Fed up says
Bitch you are rude as f**k why even respond tf
Free Government Cell Phones says
The irony of being called rude by a foulmouthed, illiterate moron such as you is indeed rich.
Isabel zaleski says
My PA lifeline cellphone was stolen . How do I cancel my service because the people that stole it are harassing everyone in my contacts on that cellphone. Please advise and help. Thank you
Free Government Cell Phones says
Call your service provider’s customer service team.
Christina Austin says
Delete and cancel out my application please? Thank you! for truconnect I signed up for another service provider thank you
Free Government Cell Phones says
For about the one millionth time, we are not a service provider. This is an independent informational website. We cannot delete and cancel anything. You must contact the company you enrolled with.
Tonya says
Delete and cancel out my application please? Thank you!
Free Government Cell Phones says
We are not your service provider, Tonya, so we cannot cancel anything. You need to speak to the company you enrolled with.
Tonya says
Cancel my application for lifeline today please don’t want it… Thank you…
Tonya says
I want to cancel my application for lifeline today?
Tonya says
Cancel my application for lifeline today I no longer what it… Thank you…
Free Government Cell Phones says
We’re not your service provider, Tonya, so we can’t cancel anything for you.
Lillian says
i have tried cancelling my account with Assurance and returning a phone that doesn’t work since there is no sim card but I haven’t had any luck. I no longer want their service (actually lack of service). This is one of the worst companies to do business with. I only want to cancel my account and move on. I no longer want a lifeline phone.
Where can I file a complaint and how many complaints will I need to file to cancel this account?
Free Government Cell Phones says
Here’s an article that tells you exactly who to file your complaint with:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
David eigen says
Call 611 from your phone
Chris F says
I have (or had) a free government cellphone through Assurance Wireless (California Life Line). I have tried four times to cancel my account. One phone rep finally said he would cancel it, but Assurance keeps trying to keep me as a customer. They just attempted to send me another free government cellphone (which had been opened by someone …at the Post office?). I refused it and did a return to sender. My old phone is still completely shut off.
I just got a letter from Assurance saying my free phone will be discontinued if I don’t use it. So, I am curious…If some spammer calls the number (even though it’s off) does that still keep the number active?
And finally, are these companies getting money from the government and is that why they are all so aggressive (or dishonest) and are difficult to get rid of? Thank you for creating this general information website. It is really helpful.
Free Government Cell Phones says
Good question, Chris. If your free government cell phone is completely turned off/shut down, spam calls cannot be received and you’ll be safe.
We are going to assume you are correct about the reason it is so difficult to get an account cancelled. Government spending on the program is down considerably and it seems to have become remarkably difficult to get an account cancelled. We’re not saying every company is guilty, but enough of them are based on our readers comments.
Melissa L Gillespie says
Assurance will not cancel my lifeline application so I can use it for another company!!!! Who can I report this to? Ive been on this phone EVERYDAY for a week. And haven’t got anywhere!!! My application for cricket is saying my number is being used by another broadbrand service!!! Assurance is giving me a hard time about canceling my application. I belive this is called fraud?
Free Government Cell Phones says
Here’s exactly what you need to do to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Patricia says
How do I cancel government tablet in order to keep my lifeline and ebb discounts towards Verizon internet plan?
Free Government Cell Phones says
Contact Verizon customer service. However, be aware that Verizon does not participate in the free government cell phone program.
Dale says
That is not true. Safelink is now part of and on the Verizon Wireless Network. Safelink had to send out tons of new sim cards to their customers for the merger to the new, upgraded network.
Free Government Cell Phones says
Are you completely illiterate, Dale? Verizon is NOT part of the free government cell phone program and we will not allow you to mislead our readers. You absolutely cannot get a free government cell phone from Verizon. How about if you try it and then get back to us on how that worked out.
Here’s a direct quote cut-and-pasted from the Verizon website: “If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill.”
Reduced rate, Dale, not free.
Henry says
Safelink originally operated on all three major wireless service providers. Verizon bought Tracfone which has Safelink as a MVNO subscriber. Verizon is in the process of migrating the Safelink customers to their network. So, by your deductive reasoning, Lifeline is connected to Safelink which is connected to Tracfone which is connected to Verizon., So Verizon is ultimately connected to Lifeline. You can reasonably assume that, but the Verizon direct customers are not Lifeline subscribers that will get free service plus a free phone. They are only eligible for a reduced rate Verizon plan. Customers who enroll with Safelink are not Verizon direct customers.
Note that Verizon is offering a free replacement phone for Safelink customers who are still on the 3G network.
———————————————————————
“Verizon Offering Free Phone Upgrades to 3G Customers
Posted March 04, 2022
Verizon is offering a free phone upgrade to Safelink, Tracfone, and Straight Talk wireless customers.
If you are using an older 3G wireless phone, your phone service will end soon due to the shutdown of the underlying network, and you will not be able to make or receive calls, including emergency calls or call to 911.
Verizon asks customers to check to see if you need an upgrade by texting MIGRATE to 611611”
——————————————————
So, Verizon is giving away a free 4G phone to Safelink subscribers with a 3G phone. But, that has nothing to do with Lifeline.
Free Government Cell Phones says
Henry is always far calmer than our comment moderators.
Marcella Shields says
I want to cancel this service ,I’m not interested in the service
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to your service provider’s customer service team. They can cancel it for you.
David eigen says
Yes!!!!
Jason jackson says
I no longer need lifeline services
Free Government Cell Phones says
You have several choices, Jason. (1) Call 6-1-1 on your free government cell phone to contact customer service to cancel your service. (2) Turn your phone off and don’t use it for at least 30 days. That should automatically cancel your service. (3) Do not re-certify when your anniversary date rolls around.
Tiffany casey says
How can I cancel my account and application for lifeline so I can start fresh
Free Government Cell Phones says
If sounds as if you are in the middle of enrolling but have not yet completed it nor received your phone. Is that correct?
Kim Liberty says
I contacted the lifeline program for help in dealing with my problems with qlink. The latest one being that I had to order a new phone after getting a new SIM card for my old one rendering it not compatible with their up graded system! I ordered it Aprl 3 because I have no phone and they haven’t even shipped it yet. All the lifeline program did was give me excuses for qlink! I tried canceling my phone order and cannot do that. God knows calling them and beput on hours of hold and asking for a call back and not being called back is extremely frustrating! Any suggestions of what I can do to get this resolved?
Free Government Cell Phones says
If you paid for it with a credit card, you can always dispute the charge for non-performance. But you should do it ASAP.
Brendy says
I tri d getting a phone Friday and they said that it shower I was enrolled I. A lifeline progemi want to I want to yo unroll and my name out of system so I can get a pic home it’s bull crap somebody out there has a phone in my name
Free Government Cell Phones says
This is an independent informational website, Brenda, so we cannot solve your problem.
Cynthia McFadden says
I would like to cancel lifeline service at this time.
Free Government Cell Phones says
We are not your service provider, Cynthia. This is an independent informational website. Call 6-1-1 on your free government cell phone to speak to your provider.
Kim Liberty says
Qlink
Free Government Cell Phones says
Wish we had better news. Virtually every complaint we get these days comes from Q Link customers. Based on our readers’ comments, something has gone terribly wrong with the company’s customer service.
Haydee says
I want to cancel my shore wireless account
Free Government Cell Phones says
We have never heard of Shore Wireless. But anyone with any program (free or not) can always speak to customer service by calling 6-1-1 on their cell phone.
Kim Liberty says
Seriously! I ordered new SIM card and my phone became unusable within an hour of placing that order. Replaced SIM card a week later and couldn’t activate my phone. After 3 days of calling and at least a total of 12 hours on hold to be told that I had to order a new phone to replace one that worked perfect until quick cut my service. Ordered new phone 7 days ago and it hasn’t even been shipped yet! So hard to deal with all this stress, no phone, and an 88 year old mom that can not reach me if she needs me!
Free Government Cell Phones says
Which “service” provider, Kim?
Susan says
Afelink makes it impossible to cancel service.they have erased all my messages and refuse to allow me to cancel.purchase time or talk to a human.DO NOT USE THIS COMPANY.i am considering legal action..
Free Government Cell Phones says
Are you cancelling because you want to switch to a different company?
DeAnthony says
Want To Cancel Service For Awhile
Free Government Cell Phones says
What’s stopping you?
Lakota says
Can I cancel my lifeline phone to get low income internet?
Free Government Cell Phones says
You can get both simultaneously. The programs are completely independent and having an account with one does not exclude you from having an account with the other.
lee says
Hi I am currently with another lifeline service and wish to switch ti safe-link. I completely qualify but would like to avoid the wait. Is there any way to expedite the approval since I am already approved? TY
Free Government Cell Phones says
Here’s an article that tells you how to make the switch. You’ll probably get approved immediately, but there will be a delay in getting your new phone or SIM card through the mail.
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Marie Foucher says
I have not used my phone for since before the summer of last year got rid of the phone still won’t shut me off. This is not fair! I have called several times 2 weeks ago and last week and today phones still om this is.
Free Government Cell Phones says
Outrageous, Marie. Contact the company again and take your complaints to the next level by asking to speak to a supervisor.
Marie Foucher says
I am being held hostage by qlink I don’t want there services any longer. I’ve called several times and my account is still open.I’ve purchased several of there and they are no good!
When I went to upgrade they had reasonable phones covid hits and they are charging up to 3,4 hundred dollars for a government phone. I need to get away from qlink!
Free Government Cell Phones says
Here’s an article that tells you exactly how to switch from one company to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Christina benham says
Need to cancel phone it was stolen
Free Government Cell Phones says
Contact your service provider’s customer service team.
Beth vance says
My phone was stolen can I have another there one
Free Government Cell Phones says
Depending on how long you have been a customer, or what side of the bed your customer service rep got up on, they may give you a replacement phone. Some companies offer a replacement phone every year, others don’t. Contact your service provider’s customer service team to find out what they’ll offer.
Bertina Schexnayder says
I want my phone turned off 559-722-**** Betina Schexnayder
Free Government Cell Phones says
We can’t terminate your service because we are not your service provider. Call 6-1-1 on your free government cell phone to speak to customer service.
Donna Rice says
I “want” my QLink Phone Turned Off – 501 960 ****. Donna Rice
Free Government Cell Phones says
You need to contact your service provider’s customer service team.
Marcus Hearn says
My.qlinkwireless phone has been lost
Free Government Cell Phones says
Here’s an article that tells you everything you need to know:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
tommiejo blackwell says
okso i lost my government phone and had to suspend
Free Government Cell Phones says
What do you want to do now?
DeCarla Y Whitney says
Qlink Wireless won’t disconnect my service. I no longer want service from Qlink. I’ve tried customer service and the waiting time grows longer as you hold. I’m constantly email alerted to do an annual recertification which i DID NOT DO NOR HAVE I USED THE PHONE!!! Please can someone help me?
Free Government Cell Phones says
Turn your phone off. They are “required” to cancel your account if it goes unused for 30 days. No incoming or outgoing calls. No incoming or outgoing texts. Turn it completely off.
Tiffany Ball says
I have not used my Qlink Wireless phone/benefits at all since activation (I was approved/activated mid-July 2020), and they have not cancelled my service. Still receiving “usage emails” showing no use at all. As of today, I reached out to them and request they cancel due to my phone not being compatible with their network SIM card. Point is, they should have canceled me at 30 days due to non-use.
Free Government Cell Phones says
Yes, you are absolutely correct that they should have cancelled your account.
Vanessa says
How do I cancel a order I just did for a replacement phone
Free Government Cell Phones says
Contact customer service at the service provider you signed up with.
Makaela Marquess says
My ex stole my phone and won’t give it back so I don’t have another choice…
Free Government Cell Phones says
What do you mean when you say you don’t have another choice?
debra echaves says
im trying to discontinue my universal lifeline contract, and can’t find a way to do it. I have called my carrier who now aren’t answering my calls. how do i do this , i now don’t have a phone either. some one please help me.
Free Government Cell Phones says
If your phone goes unused for 30 days, it should automatically be cancelled.
Pamela Rester says
Pamela Rester is my name 43941**** I dont know if I had a phone threw yall I think I did but it’s been over a year ago someone stole my phone so I want to cancel yalls phone service bc I’m ordering another phone threw someone else I dont know the number either the street address was Atlanta st bogalusa Louisiana
Free Government Cell Phones says
You don’t have a phone with us because we are not a Lifeline service provider, Pamela. This is an independent informational website that is not affiliated with any free government cell phone company.
If your phone was stolen more than a year ago, you can enroll with any company and any plan you want because your service has undoubtedly been terminated. Here’s where you can find all the plans available in your state. Check them all out carefully to find the plan that fits your needs best:
https://www.freegovernmentcellphones.net/states
DONNA GIEDDROCK says
HEY. FREE GOVERNMENT CELL PHONE,
YOU MUST BE GETTING TIRED OF RESPONDING TO ALL THESE PEOPLE THAT CAN NOT READ
AND KEEP REQUESTING SERVICE CHANGES AND CANCELATION OF THEIR SERVICE….
HAVE YOU EVER THOUGHT OF CHANGING
Before you post your comment…
1. WE CAN NOT PERFORM ANY SERVICE CHANGES TO YOUR LIFELINE ACCOUNT. PLEASE
CONTACT YOUR SERVICE PROVIDER BY DIALING 611
have a good day FGCP
Free Government Cell Phones says
Thanks for the idea, Donna, but we’ve already posted that. Right between where you post your comment and where you insert your name and email address, it says:
_________
Before you post your comment…
If you are going to ask “how do I get a cell phone?” go here instead.
If you are going to ask “how do I get a replacement phone,” go here instead
We are not your cell phone company. All technical questions should be asked of your vendor.
Your comments are moderated, and we will manually approve those worth publishing within 24 hours.
Kyle Arnold says
Okay I have a question. I cancelled my free government plan with Truconnect because the phone no longer works and apparently it’s no longer under warranty. They wouldn’t replace the phone and I can’
t afford to buy another. How long do I have to wait to apply with a different free phone service to get a new phone?
Free Government Cell Phones says
Sixty days, Kyle. When that time has expired, you can enroll with any company offering plans in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
SWoodson says
Can I purchase minutes if my plan is cancelled.?
Free Government Cell Phones says
We don’t know who your service provider is, so it’s impossible for us to answer that question. We suggest that you call 6-1-1 on your free government cell phone to get the answer from your service provider’s customer service team.
Rose willis says
Cancell service
Free Government Cell Phones says
We’re not your service provider, Rose, so we cannot cancel anything. Call 6-1-1 on your free government cell phone in order to cancel your service.
Jeffrey V. Siebenaler says
I dont want another phone from you. I want this service ended. I dont want qlink anymore. someone is using my f***ing phone.
Free Government Cell Phones says
You’ve NEVER had a phone from us because this is an independent informational website. We are completely unrelated to any Lifeline free government cell phone company.
Gail W King says
I no longer want QLINK phone. Please disinroll this account. 513-225-****
Free Government Cell Phones says
Sorry, Gail, but you can’t cancel with us because we are NOT your service provider. You need to call the company’s customer service team.
Syreeta Caddle says
I moved to another state and I’m wondering do I need to cancel my service and start a new application in the stare that I live in now.
Free Government Cell Phones says
If your service works in the new state, there’s no reason to cancel. But when your annual recertification comes due, you will need to enroll.
Tyriesha Renee Lede says
I want to deactivate my qlink
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to contact Q Link customer service.
Destiny warren says
I’m trying to cancel my account without ordering another phone
Free Government Cell Phones says
Have you spoken to customer service? You can also just shut the phone off and your account should be automatically cancelled if you neither make nor receive any phone calls or texts for 30 days or longer.
Jessica Johnson says
My. Qlinks phone is broken and I just want the service cancel!!! The whole screen is busted and it got drop in water so it really damage! I had already replaced this phone once for 25.00 only to get the same piece of junk phone I already had!!! The phone was already shutting off and on dropping calls and texts messages! Not holding charge even with a new character and so fourth and I am not paying 25.00 to replace it again so cancel Jessica Johnson at Phone number was 270-995-**** date of birth *-**-****.
Free Government Cell Phones says
Contact customer service by calling 6-1-1 on your free government cell phone.
Ralph countryman says
I ordered a replacement phone for $25 and they shipped it by UPS who put the phone in an unlocked mailbox in the front of my apartment building. Long story short, someone stole my phone. I spent 2 weeks waiting on a phone someone stole 6 days after I ordered it.
Qlink basically told me that UPS delivered the phone and that someone has been using it. WOW! NOT me…… then they give me the run around when I try to cancel my account!
I am tired of this whole situation with qlink… I’m sorry it cost me $25 I guess whoever has the phone can enjoy the free data and minutes…….
Steven Mann says
Steven mann I want cancel my account, 316-559-****
Free Government Cell Phones says
We can’t quite remember, Steven. Does the article say that the way to cancel your account is to leave a comment here on an independent informational website?
hepa says
Haha! You guys are catfishing these poor old people and you deserve all of this nonsense!
Free Government Cell Phones says
For those of you who may not know the definition of catfishing is “To lure (someone) into a relationship by means of a fictional online persona.”
In other words, Hepa is a moron. (A) We don’t lure anyone into anything, (B) We don’t have relationships with any of our readers, (C) We don’t have fictional online personas. Like it or hate it, what you see is what you get, and (D) Hepa is a moron. Yeah, we already said that. But it’s well worth repeating.
Ronald warren says
I want to cancel my qlink wireless phone # 817 521 ****
Free Government Cell Phones says
You can contact customer service by calling 6-1-1 on your free government cell phone.
karen a miszewski says
I want to apply for lifeline internet service..i have a government phone through qlink but I want the internet instead
Free Government Cell Phones says
It’s not a one-or-the-other situation, Karen. Check out all the plans in your state, because many free government cell phone plans now come with free data plans. Here’s where you can find the companies and plans offered in your state:
https://www.freegovernmentcellphones.net/states
In addition, you can also get a low-income internet plan. Check out more information over at our other website, CheapInternet.com.
Cindy L Ullius says
please contact me – 608-754-**** filled out an application for Q link free phone and they reply with I have a free phone thorough Safe Links – I don not have no free phone through you – how do I cancel that plan so I can apply for a free phone…
Free Government Cell Phones says
Have you contacted Safelink to ask the same question?
Lisa says
I want to cancel my account. The phone I received is worthless and I have never used the phone or my plan. You have several options on your website but nowhere does it say how to flat out cancel.
Free Government Cell Phones says
It will be cancelled if you don’t use it for 30 days. Or you can call customer service to cancel it.
Lisa says
I have had QLinks EIGHT months without using ONE minute. They still won’t cancel and customer service is useless. I don’t think you’re understanding what people are trying to convey about this program. IT’S THE WORST!!!
Free Government Cell Phones says
People in your situation need to contact the USAC at USAC.org. They can help you cancel when other options have gone up in smoke.
Jim Peelor Jr says
For a year now I have been trying to cancel my q-link service. All attempts have failed! Talk about a large scale rip off. This is ridiculous. I have informed my congressman about the problem and he too feels it should be looked into. He assures me he will do so. He told me that a considerable number of people have talked to him about the problem and will get to the bottom of this. If you are reading this I want contacted at once with the information on how to cancel this service. I just called the customer service number again and was told something on the order of “congratulations you have reinstated your q-link service for another year.” I keep getting messages from q-link that if I don’t use my phone at least once each thirty days it will be canceled. What a joke, I haven’t used it in almost a year and now I’m told I have it for another year. You people sure don’t want to loose the ability to collect for the phone. I’d really like to know just where the money you collect for my phone goes. There are a couple of other people who also would like to know.
Free Government Cell Phones says
That’s a really outrageous story, Jim, and we wish we could do something to help you. But we are not Q Link. Check out the USAC.org website and file formal complaints about the situation. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Gabby says
How will I know if I’m applying for two lifeline services? I don’t know if my internet is a lifeline service and I would like to apply for a phone as well.
Free Government Cell Phones says
Unfortunately, the Lifeline internet program has gone from an exciting development to nearly dead. The only way you can have Lifeline internet is if you get it as part of your phone contract. None of the low-income internet plans available have anything to do with Lifeline, so you should be safe enrolling in a free government cell phone plan.
Who provides your internet service and how much do you pay per month?
Maritza Santiago says
How Long must I waite if i cancel my lifeline current provider before i can reapply ?
Free Government Cell Phones says
You can re-enroll with another company immediately, Maritza. The rules were changed just a few weeks ago to make that possible.
Jason Backwell says
If I port my phone number from Safelink to a big carrier like T-Mobile, is my plan with safelink canceled or does something else happen?
Free Government Cell Phones says
Did you read the article, Jason?
Oscar Aguilar says
I don.t want my service providers of q link account remove my account. Please help me cancel it I want to go to tracfone safelink.
Free Government Cell Phones says
You can’t cancel your account by leaving a comment at FreeGovernmentCellPhones.net, Oscar. This is an independent informational website.
Griffin says
I’ve tried canceling my life wireless account 3 times now, they refuse to cancel it, they say they removed the mins to the phone but every month send more mins.
When it’s time to recertify I don’t do it, yet they renew my phone 2 years in a row now.
Any idea how to stop life wireless for recertification of my phone with out my consent?
Free Government Cell Phones says
Absolutely, Griffin. Contact USAC.org and look for their problem resolution tab.
Molly says
Is it possible for me to cancel my LifeLine and give the LifeLine over to my daughter? We are in the same household but she needs a data plan which comes out cheaper with LifeLine providers.
Free Government Cell Phones says
Yes, you can cancel, but your account cannot be transferred over to your daughter. She will need to enroll on her own. Alternately, you can just hand your phone over to your daughter to use. It should be relatively simple to add a data plan to your account.
Brain Edward Lindsey says
I Brian Lindsay want to cancel my account I do no longer want it somebody took off with my phone so I do want it cancel my service
Free Government Cell Phones says
Unfortunately, Brian, you cannot cancel your account by leaving a comment here at this independent informational website. You need to contact your service provider’s customer service team.
Lloyd says
I have lifeline service. I’m going to cancel. .Can I buy my phone number? To use with a different company?
Free Government Cell Phones says
You should be able to switch over your phone number IF (big IF) you open your paid account before cancelling your Lifeline account. Make sure you tell the customer service rep that you want to “port over my current phone number.”
Sheila Davis1 says
I have a qlink phone but I closed my account, my question is can I use that phone with another company?
Free Government Cell Phones says
Yes.
Porsha says
How did you cancel your account been trying for hours
Neasha Newman says
How did you cancel threw q link?? I didn’t use my phone for 30 days finally they canceled my account. But it comes back I have a lifeline account. I’m so frustrated I just wish I could talk to someone. Not to mention the ZTE phone they sent me I installed like 4 apps. And everything force closed couldn’t use the phone but to keep your account you have to use it 1 time every 30 days. I didn’t get to use my phone but a hand full of times. Q link is a joke. I just want to officially and legally make sure my account is closed and I no it isn’t because my real cell phone service is willing to take off like 11 dollars a month off my bill and that is awesome unlimited talk and text and 9gb of 4lte for 29.00 a month sure will take it but it keeps coming up I’m with Q LINK ! EVEN THOUGH I HAVE NO SERVICE AND IT SAYS IT’S BEEN CANCELED! PLZ HELP. I’ve even sent them a message telling then to uninroll me. Q link sucks I never had this problem with the other people I went threw I was with them for like 5 years. But now I have no service can’t use the phone but they arnt canceling my contact our whatever it is
Free Government Cell Phones says
What’s missing in your comment is an explanation of whether you are currently enrolled with a different company. Are you, Neasha?
Eugene Hunter says
Hello. I would like to cancel my phone service with Safelink….completely. I would like to sign up with Qlink. Unfortunately I cannot get with Qlink…..they tell me I am still connected to a Lifeline service…..your service. Please do cancel my setvice with Safelink. Thank you very much.
Free Government Cell Phones says
We cannot cancel your service, Eugene, because we are not a free government cell phone service. This is an independent informational website. If you cannot get your serviced cancelled, check out USAC.org. This is the organization that governs the free government cell phone service and one of its services is helping people like you.
Roberta Koskela says
It’s ridiculous how long they expect you to wait to talk to customer service!
Free Government Cell Phones says
You’re not alone with that complaint, Roberta.
Roberta Koskela says
I lost my phone Deactivate service immediately
Free Government Cell Phones says
We’re not your service provider, Roberta, so we cannot deactivate anything. This is an independent informational website. Contact your service provider’s customer service team.
Donald Williams says
I need to have my phone turned off someone used my info to get a phone just found out and need it turned off asap
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
redneck says
safe link SUCKs worse then tracfone!!
Remy Martin says
I have been with Qlink since Dec, 2016, the phone they sent has not worked in over 4 months. Every time I called to cancel they would not let me cancel nor would they allow me to transfer, but On Dec 3rd I was somehow automatically re-enrolled for a new phone, new number and service when I called numerous times to cancel and they refused. Now after making a fuss about the issue to customer service I was able to get it cancelled but they are saying I can’t get any service for another 12 months, is this true?
Free Government Cell Phones says
Outrageous, Remy. That should never happen to any Lifeline customer. You should read the following article and do as it says, because it’s time to start playing hardball:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
SM says
I just finished a comment to QLink about basically the same issues. If you read the websites different links you will see you could of cancelled before you received phone, which I tried and was lied to. Yes, they’re right with having to stick with that same company, but where was that in our app? And what if the product is not relialable and really never works, should they be able to hold up on the year if their product can’t possibly go through any kind of testing, it would be condemned. Sorry. They got us and I’m sure ALOT more
Sara says
I dont know but they are telling me the same crap. Id like to know also.
Neasha Newman says
Plz tell me how you got to talk to a person at q link all I keep getting is a automatic machine. I need to talk to someone who is real! Who can awnser me back.
Monique Boguille says
Please cancel my phone. My. Name is Monique Boguille and my phone number. Is 619 724 **** I like to have. My service canceled asap it was stolen. Thank you
Free Government Cell Phones says
We cannot cancel your service because we are not your service provider, Monique. Call your service provider’s customer service team in order to cancel.
cassandra says
I need to cancel my service with safe link I no longer need it the number is 912 678 ****
Free Government Cell Phones says
Contact Safelink customer service by calling 6-1-1 on your free government cell phone, Cassandra.
Xanthia S Flores says
How do i cancel phone i dont have it anymore but it still on
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
Lori Godwin says
I need to disconnect my phone as soon as possible. 318-791-****
Free Government Cell Phones says
Contact your service provider’s customer service team, Lori.
Jesus says
It’s disconnected, Lori. I just disconnected it for you.
Free Government Cell Phones says
Jesus is yanking your chain, Lori.
Darren Esterline says
I am currently with the safelink wireless obamaphone program. If I should decide to cancel my service, may I still reactivate the service at a later date if I remain qualified?
Free Government Cell Phones says
No, once you have cancelled an account you will need to re-enroll again. But you can then re-enroll with any free government cell phone company offering plans in your state. You may even find a better plan. Here’s where you can see all the ones in your state:
https://www.freegovernmentcellphones.net/states
tina Kibbe says
i want to cancel my service my phone gotten stolen
Free Government Cell Phones says
Contact your service provider’s customer service team, Tina.
Sierra says
I currently can’t get service in my home with qlink and I have a child. Is there any way I can cancel my phone and switch to a company that has service in my area? I know that they now have a 12 month contract with the service you sign up but there’s no way I can go that long without a phone and was trying to see if there was an exception for situation. Thank you for your time!
Free Government Cell Phones says
You can cancel your phone if you’ve had a voice/text-only account for 60 days. If you also have data as part of your plan, you must keep your account for one full year before you are eligible to switch service providers.
There are some exceptions and you can see them at the USAC.org website:
http://www.lifelinesupport.org/ls/customer-rules-rights.aspx
Jennifer says
How do I cancel my q link wireless phone? My phone was stolen and I I called customer service and it is closed due to the hurricane.
Free Government Cell Phones says
You’ll just need to wait until the company service team is up and running again, Jennifer. At least you can’t blame the company for this disaster.
Iraknight says
I want to cancel my account i lost my phone
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Ira.
Tammy VanHooser says
My Qlink phone got broken and I’m trying to cancel my account. My number is 225)444-****. Thank you very much
Free Government Cell Phones says
We’re not your service provider, Tammy, so we cannot cancel your service. This is an independent informational website. Contact your service provider’s customer service team to cancel your account.
Melvin Kestner says
I lost my phone, and want to cancel the service. How do I do that?
Free Government Cell Phones says
Contact your service provider’s customer service team, Melvin.
Joyce Oxfeld says
How do I do that , what’s His number ? I want to discontinue my service
Gloria Bautista says
How can I get the contact information I don’t remember the name of the company
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone, Gloria. You’ll immediately be connected to your service provider.
Kristen easterling says
I need my Qlink phone shut off
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone. That will connect you to customer service and you should be able to cancel with them.
Lanier Williams says
How can i cancel a lifeline phone service i had in the past but i don’t remember the company’s name that issued it to me its affecting me from getting another because it shows i already have a lifeline phone in my name but all the phones i had in the past are lost,stolen or damaged and are no longer in my possession is their a phone number i can call to get this cleared up please.
Free Government Cell Phones says
Here’s an article that tells you how to switch from one service provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
But you should be able to speak to customer service (ask for a supervisor) and tell them that you need their help to clear up a mistake on the National Lifeline Assistance Database. It’s supposed to be a quick, simple process.
Louise Wright says
Lost my cell phone from at&t lifeline number 706 237 ****
Free Government Cell Phones says
Here’s an article that tells you what to do in case you lose your phone:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Palma annette sizemore says
I need to cancel my phone. I no longer need it and I lost it as well. I know someone else is using it so I need to get it turned off.
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Palma.
Jaicie Samome Cooper says
Want to disconnect it
Free Government Cell Phones says
We can’t disconnect your service because we’re not your service provider, Jaicie. You need to contact your free government cell phone service provider’s customer service team to terminate your account.
Melisaa says
Can you deactivate my service please I don’t need it anymore
Free Government Cell Phones says
Sorry, Melissa, but we cannot cancel your account because we are not your service provider. You can contact that company’s customer service team by calling 6-1-1 on your free government cell phone.
Louise Wright says
Yes
Marilyn A Hudson says
Yes disconnect my Q link wirelress service my number is 678 517-****. my husband Victor Hudson snactched my phone assaulting me. please cut it off. this has been reported
Free Government Cell Phones says
We are not Q Link, Marilyn. You need to contact that company’s customer service team to get your problem addressed. Here’s where you can find it’s contact info:
https://www.freegovernmentcellphones.net/states
Hester K.James says
I had a Safelink phone last year but after awhile closed my account and you sent me a box to send back,now I’m trying to get a phone because I can’t afford minutes on the one I got from my child,how do I get a phone or use the one I have for free
Free Government Cell Phones says
If you qualify for a phone, all you need to do is re-enroll with any company that serves your state, Hester. You can find a complete list of those companies at this link:
https://www.freegovernmentcellphones.net/states
Not all cell phones are compatible with all cell phone networks, so before you enroll with a company, make sure you ask customer service if the phone you own is compatible with its network.
Jay says
If I cancel my free safelink service , will I be able to re enroll for the free services again ?
Free Government Cell Phones says
Only if you’ve been with your current provider for one year or longer, or if you wait until it’s been one year since you initially enrolled or re-certified.
Aaliyah says
I really want to cancel my service with Qlink… I’ve tried calling… I can’t get a human to talk to just an automatic system…I’ve tried the website and still nothing.. I haven’t used the phone in over a year , it’s completely broken and I don’t want to buy another one…. I thought if you didn’t use the phone for 30 days they cancel your account anyway?? Smh this is frustrating….
Free Government Cell Phones says
Your frustration is completely understandable, Aaliyah. Did you turn the phone off completely to make sure it neither sent nor received any phone calls or texts? Your account should have been cancelled if you didn’t use it for 30 days.
Jeremy says
I wanted to add some information to this. I have had a phone through Q Link Wireless for two years. It has been approximately 15 months since the phone has been turned on or even used. I haven’t made any attempt to keep my phone or recertifiy, yet they won’t cancel it. What’s really interesting is I will receive a mid cycle email showing my minutes going down but usage is always 0. I’m beginning to wonder if Q Link Wireless is committing fraud with my account.
Free Government Cell Phones says
Very interesting, Jeremy. All free government cell phone companies are required by law to cancel your account if it goes unused for 30 days. If you want to have some fun, call customer service and ask for a supervisor. Tell the supervisor that you will file a complaint with the USAC, FCC, and your state public utility commission if they do not cancel your account immediately. Here’s where you can find more info on filing that complaint:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Please update us after you do this. We’d be very interested in hearing what kind of results you get.
Frank Beckendorf says
I want to switch providers. QLink won’t help.
Frank Beckendorf says
The phone it gave me was unresponsive since day one.
Free Government Cell Phones says
You should have contacted your service provider immediately, Frank. Try it now. We hope it hasn’t been too long.
Free Government Cell Phones says
Here’s a link to the USAC that tells you how to switch providers:
http://www.lifelinesupport.org/ls/change-my-company.aspx
maria says
I don’t want the cell phone, where do I send it?
maria says
Can you provide the address where to return the ALCATEL one touch cell phone please or a telephone number where they can provide the information. Thank you
Free Government Cell Phones says
We can’t provide an address because you didn’t tell us who your service provider is.
Free Government Cell Phones says
You are not required to return your cell phone, Maria. Just cancel your service.
Kimberly Boyd says
Im currently trying to transfer service to another free govt cell phone company because i was with budget mobile and they quit doing the free govt program but Im still enrolled with them so anytime i try to sign up with anyone else it wont let me..i need my free phone so jopefully someone can help me
Free Government Cell Phones says
Are you speaking directly to customer service or attempting to enroll online? You should call customer service and ask to speak to a supervisor. All the Lifeline Assistance companies should realize at this point that Budget is no longer servicing its former customers.
Alexis says
My Phone Was Stolen while at work I never even used it. This is my number 614 735 **** Can You cancel my number
Free Government Cell Phones says
Sorry, Alexis, but we cannot cancel it because this is an independent informational website, not your service provider. You need to contact your service provider directly.
KIM PHARR says
I want my phone turned off
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
Vedetta Dowd says
Phone was stolen please disconnected service on the following number (734)678-**** can e’mail at ********@gmail.com thank you.
Free Government Cell Phones says
We cannot disconnect your phone because we are not your service provider, Vedetta.
Erika Bott says
Tiired of fighting with access wireless can’t get a person to answer questions like to shut off my service
Free Government Cell Phones says
You’re not the first to make that complaint, Erika.
Jesus says
Canceled my free government phone after two month of having it because the service sucked .
Question is can I apply for another government phone from a different company ?
Free Government Cell Phones says
Only if you cancelled your service before December 2, 2016. If you cancelled after that date, you’re stuck with your current service provider for 12 months.
Amy says
I would like to cancel my budget mobile and go to safelink
Free Government Cell Phones says
You don’t have a choice, Amy. Budget has announced that it is leaving the Lifeline free government cell phone business by the end of May. Here’s where you can find all the Lifeline service providers in your state:
https://www.freegovernmentcellphones.net/states
Brandi Yocham says
I need to cancel my phone we are not eligible for it anymore and have other phones the number is 918-304-****. My name is Brandi YOCHAM.
Free Government Cell Phones says
We’re an independent informational website, Brandi, not your free government cell phone service provider. In other words, we can’t cancel your phone service. You need to contact your service provider’s customer service team. Call 6-1-1 on your Lifeline phone.
Nicole says
To get a live person:
Figured this out after an hour of using their automated system.
Call and press 5 for tech support. Select the option for having issues with phone. It will tell you to take battery out, blah blah blah, then give you an option to press if that didn’t work. Then FINALLY you will get a live person. I just had to do that to cancel I lost phone with being forced to order a replacement.
Free Government Cell Phones says
Which Lifeline company are you referring to, Nicole?
Tabathia gauthier says
My phone has been stolen and I just want to cancel it I do not want to replace it at this current time how do I do this
Free Government Cell Phones says
Contact your service provider’s customer service team, Tabathia. Here’s an article that gives you more info:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Nicole says
Call and press 5 for tech support. Select the option for having issues with phone. It will tell you to take battery out, blah blah blah, then give you an option to press if that didn’t work. Then FINALLY you will get a live person. I just had to do that to cancel I lost phone with being forced to order a replacement.
Free Government Cell Phones says
Which company, Nicole?
Argolstra says
My phone was lost want phone turned off
Free Government Cell Phones says
You’ll need to contact your service provider’s customer service team, Argolstra.
Liz says
I have an old tracfone through SafeLink; If I cancel my existing SafeLink Wireless service, could I immediately reapply and be sent a new smart phone?
Free Government Cell Phones says
No. But if you’ve had service for more than a year, you can get a smartphone by applying with a different Lifeline free government cell phone company and cancelling your current service.
jerry says
hi, i just cancel my at&t landline with lifeline, how soon can i apply for the free cell phone plans with lifeline(do i have to wait for a month)?
Free Government Cell Phones says
How long did you have your landline account, Jerry? If you had it more than a year, you can apply immediately.
jerry says
thanks for your quick reply, i have the landline lifeline more than a year. and i just cancel it today. can i still apply for the lifeline free cell plans on the same day i cancel my landline lifeline? can you please explain more if a person have the landline lifeline less than a year, how long do they need to wait after cancel the landline lifeline to apply for the cell phone lifeline?
Free Government Cell Phones says
You should be able to re-enroll with any other Lifeline free government cell phone provider doing business in your state, Jerry. All Lifeline customers are now required to stay with their service provider for one year.
Here’s where you can find a complete list of all the alternative Lifeline free government cell phone providers in your state:
https://www.freegovernmentcellphones.net/states
kenneth hughes says
My phone was stolen. How do i disconnect it if i dont know the provider i got the phone through?
Free Government Cell Phones says
Your only option is to go to our list of service providers in your state. Start at the top of the list and call customer service at each company until you find the one that was your service provider. Here’s where you can find that list:
https://www.freegovernmentcellphones.net/states
Maryann Colyer says
Please deactivate my qlink cell phone, it is not working. It is dead
Thanks
Free Government Cell Phones says
Sorry, Maryann, but we cannot cancel your account because we’re an independent website, not your free government cell phone service provider.
Tiffany Zglinicki says
Phone was stolen months ago and I’ve been trying to get it shut down so I can apply to another company bcof the replacement fee
Free Government Cell Phones says
What have you done to get it cancelled, Tiffany?
Ramona Durley says
Phone been lost but someone is using it do please turn off even texting Thank You
Free Government Cell Phones says
“We” can’t turn off your phone because we’re not your free government cell phone service provider. We’re an independent website. You need to contact your service provider’s customer service team. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Emily Smith says
I would like to cancel my service what do I need to do I’ve called all I got was machine.
Free Government Cell Phones says
Cancellation is one thing all the Lifeline service providers want to make as difficult and mysterious as possible. You may need to contact customer service online or by phone to cancel. Or you can simply turn your phone off so it can neither make nor receive any phone calls or texts for 30 days and your account will automatically be canceled. Just make sure you keep it turned off completely.
Karen Mazonkey says
I want to cancel my free government phone with budget moble, I am not happy with this service and can never reach customer service
Free Government Cell Phones says
Sorry, Karen, but we’re not Budget Mobile. We’re an independent website. So you’ll need to contact Budget customer service online or by phone (dial 6-1-1 on your free government cell phone).
Marcella Hughes says
I lost my Coolpad by Lifeline Free cell phone. What do I need to do?????
Free Government Cell Phones says
Contact your phone provider and get a replacement.
Isabelle james says
I lost my phone rideing on the bus this is the second time .The first time someone stole it and bought it back to me . Now I have to wait to get approved for another phone . How can I have it terminated cause I know I’m not going to get another government phone?
Clancy Collins says
Why wasn’t my Qlink service disconnected when I transfered to Safelink? I ask what to Do? Possibly mail in equipment, tranfer information, turn off service or something. No one at either services requested, nor required my inquires. Now, I show up as having 2 accounts, and I can not use Qlink bc of no reception. So, wth would I still try ,and loose a a loosing batter. I have tried to disconnect service, get emails bc I don’t use Qlink phone. I use my safelink number.
Free Government Cell Phones says
It would be better if you are able to contact QLink and officially cancel your service. If you do not get satisfaction from a Q Link service rep, ask to speak to a supervisor.
However, if you still can’t get your Q Link service canceled, you can always shut off your Q Link phone so that it can neither send nor receive texts nor make or receive phone calls. The new Lifeline rules say that a customer’s service will automatically be canceled if they do not use their phone for 30 days.
Candy A Phillips says
I need my qlink deactivated the phone really never did work right anyway. The sooner the better. I haven’t used the used the phone in a while but yall keep putting the minutes on the phone. stop yall network is no go so please deactivate me thank you
Free Government Cell Phones says
Is the phone turned on, Candy? If so, shut it off and leave it off for 30 days or more. The rules of the program say that your account will be canceled if you neither send nor receive calls or texts for 30 days. But make sure you leave the phone off (powered down) for at least 30 days.
Alternately, you can also contact Q Link customer service to get your account canceled.
Chris says
Hi there, I have an obama phone with safelink service I believe. I now have a job and am no longer going to get food stamps after january. I tried to call the service to ask about canceling,but my phone is so crappy it wont keep a connection. So my question is, can I get in trouble for not canceling this phone? I dont want to go through the trouble of canceling it, if I dont have to…. Please let me know what will happen if I dont cancel it. I may still use it for texting but it’s never been good for calling anyway. It’s the worst phone I ever used, but hey cant complain it was free, lol. But please help me with my question if you can. PS- I will probably buy another phone within 30 days. Can I just throw this one in the trash at that point, (Assumng I never cancel it)
Thanks!!
Free Government Cell Phones says
Good news, Chris. Your account will (or at least “should be”) cancelled if you do not use your phone for 30 days. Make sure you turn your phone off so that it neither sends/makes nor receives texts or calls.
And congratulations for landing that job. Gotta feel good, huh?
Chris says
Oh thanks, it feels awesome, I’m very thankful. But in the meantime, if I do still use my phone, can I get in any kind of trouble? That’s mainly what I’m worried about. I am not sure if you’re required to report the income change or not…Do you have any idea about this? A friend told me, they never canceled theirs and nothing happened to them. But just want to double check
Free Government Cell Phones says
You won’t get in any real trouble (although it’s possible that you could be charged with fraud). But you will not be able to use your phone beyond the anniversary date of when you first signed up, because your account will be cancelled if you do not re-certify.
But we urge you to cancel your account so that someone who really needs the service can be helped.
Chris says
Believe me, i’m trying to cancel it…the phone is just unusable. So if it comes down to it, in court they will see I made numerous attempts to call and cancel. lol Either way, I dont see how not canceling will affect someone else getting the service? They will still be able to get a service regardless. But I recommend anyone reading this to go to a different company. Safelink is terrible. The phone just doesn’t work 90% of the time. Even texts I have to try 50x sometimes before they go through
Free Government Cell Phones says
Here’s how it impacts someone else: There is a limited amount of money to go around in the Lifeline program, especially now that broadband has been added. So any money the company doesn’t spend on you can be spent on providing service for someone else.
Latara says
I want to cancel my phone and I do not want a replacement
Free Government Cell Phones says
You need to contact your service provider directly in order to cancel your service, Latara.
ELIZABETH LOUCKS says
please i want canceled my service. i don’t qualify. i try call, but nobody to talk to, just machine. my phone nymber is 661 886 ****, i don’t want extra bill to pay in the end of the month. I WILL BE VERY THAKNFUL IF WAS BE CANCELED ASAP. THANK YOU.
Free Government Cell Phones says
Are you enrolled in the free government cell phone plan, Elizabeth? If so, why would there be any “extra bill” to pay at the end of the month? It’s called the free government cell phone program because it’s free.
Leslie Gomez says
Hello this is leslie Gomez. i need to cancel and deactivate my qlink wireless account and phone. I lost it and have no money for a replacement phone right now. Can you please deactivate it? This is the number (361)652-****. Thank you.
Free Government Cell Phones says
Sorry, Leslie, but we cannot cancel/deactivate your account because we are NOT Q Link. We’re an independent website. You’ll need to contact Q Link’s customer service team.
Ruth says
My boyfriend lives with his mother, minor sister, and adult brother. His mom has a lifeline cell phone. Can he still get one since his mother has one and they live in the same household?
Free Government Cell Phones says
No, he can’t. The rules of the Lifeline program say only one free government cell phone is allowed per household.
Jessica Brammer says
I had a budgetmobile phone &it got broke &I dont have a phone now,so I applied for qlink& Im stuck waiting til 12-5-16 because Of my previous budgetmobile phone which dont even work I need to cancel my service with budgetmobile&get my services&phone up&going with qlin.HELP PLEASE!!!!!!!!
Free Government Cell Phones says
It sounds as if you didn’t tell Q Link that you already had a Lifeline account with Budget when you applied. What you should have done is tell Q Link that you already had that account when you attempted to enroll. In that case, Q Link would have taken care of cancelling your service with Budget.
Call Q Link customer service and ask to speak to a supervisor. You need to make sure you tell them all about your Budget account.
Albert ramirez says
I would like to cancel my phone I have a job now and my own phone now thank you
Free Government Cell Phones says
That’s great news, Albert. Congratulations on landing that job. Unfortunately, we cannot cancel your service because we are an independent website and not affiliated with your free government cell phone service provider. You’ll need to contact that company directly to cancel your service.
Karen Fugate says
This crazy now I have no phone, I am old and sick with heart condition, I changed service then new service canceled because q line won’t stop and q link phone is broke. Now no phone.
Free Government Cell Phones says
We suggest that you call your new service provider and ask to speak to a supervisor, Karen. This is the kind of problem that should be resolved easily, but somethings (often?) isn’t.
Karen Fugate says
I have another life line phone please cancel my q link phone.
Free Government Cell Phones says
Your new service provider should have cancelled your previous account, Karen. Are you sure that they haven’t? If not, you need to do it immediately because your new service could get cancelled if you show up on the NLAD data base as having two open accounts.
Samantha Boyer says
Want to tempery close my qlink phone line for a week.
Free Government Cell Phones says
You cannot close your account for one week. Why would you want to shut it down for seven days?
Jeanetta Green says
I’m trying to cancel my phone service my phone was stolen
Free Government Cell Phones says
Here’s an article that tells you what to do, Jeannette:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Shiana says
I need to deactivate my qlink phone. It has been stolen. Please help
Free Government Cell Phones says
Contact your customer service team, Shiana. They can solve your problem.
Emma me says
How and where to go to cancel online since I don’t have it and can’t replace it when I try to report lost or stolen it pulls up replacement for 25.00 I dot want that I just want to turn it off
Free Government Cell Phones says
The good news, we assume, is that you no longer need the service. The bad news is that many free government cell phone companies make it much harder to cancel your account than they do to open it. You don’t say who your service provider is, but the first thing you should try to do is to call 6-1-1. That should get your through to your service provider’s customer service team. If that doesn’t work, you should shut your phone off and keep it off for the next 30 or 60 days (depending on the provider). Your account will be automatically cancelled if you neither make nor receive any calls or texts.
Nancy Thao says
This is sooo stupid, I call many times since 2 months ago to cancel my safelinks cell phone. So when I try to get another one, they said that I’m still in the service which is already cancel it…I just don’t get it… so Annoying..
Free Government Cell Phones says
That’s not supposed to happen, Nancy. But you should be able to switch companies rather easily. Read this article and do as it says. Your new service provider will do everything necessary to cancel your old account.
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
angleaha burks says
i wouled like to turn off my cell phone my name is angleaha m burks
Free Government Cell Phones says
You need to contact your service provider’s customer service team. Try calling 6-1-1 on your free government cell phone.
Sherry dugan says
I want to cancel my service i dont use the phone so i want to cancel it
Sherry dugan says
How do i do that i dont have the enrollment number
Free Government Cell Phones says
Your service provider will be able to identify your account by your phone number, your address, your name, your social security number — a bunch of different ways. Contact customer service by calling 6-1-1 on your free government cell phone.
ashley haas says
i wanna cancel mine too bt i dont have my phone anyymore i lost itt
Free Government Cell Phones says
Contact your service provider’s customer service team, Ashley. They will be able to help you cancel your service.
Free Government Cell Phones says
You need to contact your service provider to cancel your account, Sherry.
MICHELLE OSMOND says
I tried emailing, no response. My cellphone since day one, not able to retrieve voicemail, people are able to leave a voicemail. What happens is it rings, then busy signal in to second ring. Can’t wait to switch. Phone is more trouble than it’s worth. My email is ******@ymail.com. Please responded. If not will return phone, but please don’t send another.
Free Government Cell Phones says
You’ll need to contact your service provider directly, Michelle. We’re an independent website that specializes in the Lifeline free government cell phone program, but we are definitely NOT a service provider. Try calling 6-1-1. That should get you directly to your service provider’s customer service team.
Tabitha Turner says
I want my phone service terminated
Free Government Cell Phones says
I want you to tell your service provider you want your phone service terminated.
paul d. hansen says
I want to cancel my service.
Free Government Cell Phones says
I want you to contact your service provider to cancel your service.
Gary Clayton says
i want to cancel lifeline
Free Government Cell Phones says
You need to contact your service provider in order to cancel service, Gary.
Chantal Lowe says
I want to cancel my qlinkwireless phone account.
Free Government Cell Phones says
You must contact Q Link customer service team by phone or online to cancel, Chantal.
tanisha hill says
I don’t want this service any more
Free Government Cell Phones says
We’re happy to hear you don’t need it anymore, Tanisha. But you need to contact your service provider’s customer service team to cancel your service.
Tasha says
I no longer need or have a use for my government cell phone and am wanting to see about sending it back.
Free Government Cell Phones says
There’s no need to send it back, Tasha. It was given to you and you can keep it. That’s part of the program.
Heather sears says
I canceled my Q link phone yesterday morning. I called it yesterday evening it was still on and the person said that someone sold it to him. Can u cancel it all together asap. The phone is in my name i don’t think someone should be able to use my phone. Please disconnet it today if possible. If u need to talk to me my number is 443-881-**** email *****@gmail.com. thank u. Heather sears
Free Government Cell Phones says
We cannot cancel your Q Link service, Heather, because we are not affiliated with Q Link in any way. You need to contact the company directly.
Amanda says
i canceled my life wireless phone because it broke and I need another phone through somebody.how can I do this,the company said I have to wait till end of next month but I have a job and cant wait that long.need help.
Free Government Cell Phones says
If you cancelled your account, you should have been able to sign up for another account as soon as you cancelled. We suppose it’s possible that your service provider was fudging a little in order to keep you on the plan a little longer and to get another month’s subsidy, but we doubt it.
Here’s what we’d do. Find the service provider you want to enroll with (info below). Enroll with that company and it will automatically cancel your other account immediately. Here’s where you can find a list of the companies that make free government cell phones available in your state:
https://www.freegovernmentcellphones.net/states
Kathey Dooley says
I had safelink first then I did a servey on line n got a link then safelink canceled me Now I want to cancel a link n go. Back to safe link how do I go about that?
Free Government Cell Phones says
It’s a pretty simple process, Kathey. You can do it at any time as long as you’ve had your current service for 60 days or longer. Here’s an article that tells you exactly what to do:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Kane Jones says
How can I cancel my account?
Free Government Cell Phones says
You need to get in touch with your service provider’s customer service team, Kane. You can find all the companies and their contact info on this page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Maricela Castillo says
I’ve been try to get a hold of a representative and can’t seem to get through anybody. I need to cancel my service.. the cell number I was assigned to enter, says it’s not recognized.. what do I do??
Free Government Cell Phones says
Which company are you with, Maricela? If it’s impossible to get a live person on the phone (not an unusual situation at all) check its website to see if the company offers a live online chat or an email form.
Thomas says
Wife got the paper work that states we now have been approved. See we have been trying and we are getting one soon It’s been along wait…
Free Government Cell Phones says
Yeaaaaaaaaaa! Congratulations, Thomas.
Amanda says
I canceled my service if I ever do want the service back how long do I wait until I can sign up again? If I need it now
Free Government Cell Phones says
Good news. There is no waiting period. You could sign up for another company the next day as long as you qualified.
MICHELLE L CLOER says
I need to cancel my service I no longer get assistance with food stamps
Free Government Cell Phones says
Good for you, Michelle. Congratulations on your success.
Unfortunately, we cannot help you cancel your account because we are an independent website that’s not affiliated with any of the free government cell phone companies. You must contact your service provider’s customer service team by phone or online.
Tamika Carpenter says
I no longer need my life line service so I canceled the service .How long does it take for the phone to be totally disconnect where no one can use the phone
Free Government Cell Phones says
Unknown, Tamika. In a perfect world it would bed deactivated immediately. But in reality, it depends on many factors.
Jessica Rhye says
My phone has been stolen out of my home . I would like to cancel my phone . but how do I get a replacement.
Free Government Cell Phones says
Follow the steps outlined in the article, Jessica:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Barbara Bell says
I want to cancel my service with assurance wireless
Free Government Cell Phones says
Follow the instructions in this article. Tell Assurance that you want to de-enroll.
kathleen d. Nesse says
How do I cancel my assurance plan?
Free Government Cell Phones says
Simple. Just call your service provider and tell the service rep that you want to cancel your service.
lisa watters says
need to cancel asap
Free Government Cell Phones says
Follow the directions in the article on this page, Lisa.
Caroline Moskoe says
I need to cancel my service just no longer need it
Free Government Cell Phones says
You need to contact your service provider, Caroline. This website cannot cancel your service for you.
Carolyn says
I’m having the same issue, I need to cancel my services but unable to contact anyone. What’s a good number to contact someone to cancel?
Free Government Cell Phones says
You don’t say who your service provider is, Carolyn, but we’ve given each of the service providers their own page and you can find contact info there. Here’s a link to our provider page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Melinda Munson says
I no longer want to use my Assurance Wireless service what do I do with the phone so I don’t want the service
Free Government Cell Phones says
You can keep the phone. There’s no need to turn it in.
Natalie Erickson says
Phone has been stolen…
Free Government Cell Phones says
You need to read this article, Natalie. It will tell you exactly what to do if your phone has been stolen:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Lynda says
How do I deactivate my phone its been stolen
Free Government Cell Phones says
Here’s an article with all the information you need:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Joginder kaur says
I don’t want this assurance wireless phone because I just relized that this is related to food stamps so can you tell me how can I get rid of this situation
Jeff Stone says
I cancelled my Assurance Lifeline account because of terrible service. Now I’m being told I have wait 60 to 90 days to apply with another company (Assurance didn’t tell me this when I cancelled). I have tried and was informed that I was currently enrolled and didn’t qualify. What do I do? I need a phone.
Free Government Cell Phones says
Who told you that you had to wait 60-90 days, Jeff?
corrina rensch says
Please help! Don’t need phone don’t know phone company name.do I just through it away?
LINN R HOUGH says
i HAVE qLINKWIRESS CELLPHONE IT WILLNOT WORK IT IS THREE YEAROLD THEY NEVER GOT BACK TO ME AT ALL i getting tired of this company HOW CAN iUSE IT IF IF IT DOESNOT WORK
Free Government Cell Phones says
If you can’t get Q Link to resolve your problem (nor even speak to you), it’s easy to switch to a new company. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which company should you switch to? Look through this list to find a plan (minutes/texts/data/etc) that’s best for you:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Which of these companies do business in your state? Simple to find out. You’ll find a list of them by clicking on this article, then clicking on your state:
https://www.freegovernmentcellphones.net/states
co4ina rensch says
I need to cancel my phone. Who do I contact for that? I don’t have a need for it. I didn’t know what I was sighing. I’m disabled and my mom takes care of me.
Free Government Cell Phones says
Very nice of you to want to return the phone, Corrina. Someone else may be able to use it. However, most companies say the customer can keep the phone.
However, even more important than sending back the phone is cancelling your account. You can contact your service provider’s customer service team and ask to cancel. Your other option would be to turn the phone off and make sure you neither receive or send any calls or texts. If your account is inactive for 60 days it will be automatically cancelled.
Vikaskumar Patel says
Hello,
I would like to cancel my life line program with assurance wireless ASAP please because I can’t use iPhone 5 unlocked with at&t with clean ESN. I want to switch my lifeline with safelinkwireless were I can use my the smart IPhone 5 at&t GSM phone. My assurance wireless # is 847-722-XXXX.. Thank you
Free Government Cell Phones says
You are able to switch companies with no problems as long as you’ve had your account for at least 60 days. The new service provider — Safelink, in your case — will take care of everything. Read this article for more details:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
frederick battle says
i would like to disconnect my CA lifeline # 213274**** because i have another lifeline i always use
Free Government Cell Phones says
Are you saying that you have two Lifeline accounts, Frederick? If so, you’d better disconnect one of them immediately before you get tagged by the USAC’s national data base. If they realize you have multiple accounts you could lose both (or all) of them.
However, FreeGovernmentCellPhones.net cannot help you disconnect. We are an independent website that’s not affiliated with any of the Lifeline Assistance companies. You must contact your service provider in order to cancel your account(s).
sarah says
How do I cancel my service plan with assurance wireless
Free Government Cell Phones says
Here’s an article that tells you what to do it you want to terminate your account with Assurance (or any other free government cell phone company:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Valarie says
Iam trying to cancel my safelink phone cause it’s broke and I can’t remember the info or number
Free Government Cell Phones says
There’s no need to cancel if your phone is broken and can’t work. Your account will be cancelled automatically if the phone goes unused for 60 days.
Nancy Mulwee says
Can I cancel today?
Free Government Cell Phones says
Only if you contact your service provider’s customer service team by phone or online.
Sharica Edwards says
How do you get in contact with access wireless to talk to someone.
Free Government Cell Phones says
Go to the top of this page. Click on the “Providers” link. You’ll find a complete list of Lifeline service providers. Scroll down until you find Access. Click on that link and you’ll be taken to the Access Wireless page and toward the bottom of that page you’ll find the company’s contact info. Good luck.
Melissa Long says
I need to cancel my qlink service today my phone has been stolen.. I need this done asap.. My name is Melissa long any questions fill free to call me
Free Government Cell Phones says
Melissa: You cannot cancel your QLink service by leaving a comment at this website. You need to contact QLink’s customer service team by phone or online.
Claudia says
I need to cancel my Qlink wireless it has been stolen My Enrollment ID:88*** my Email address: Claudiareyes574@********.com
Free Government Cell Phones says
Call QLink directly, Claudia.
Sucel says
I want to cancel my service with lifeline becuz my phone was stolen today so if u guys could cancel as soon as possible
Free Government Cell Phones says
You must contact your free government cell phone provider to cancel your service.
James says
Deactivate my Q Link phone it has been stolen I do not want a replacement thank you
Free Government Cell Phones says
We cannot deactivate your QLink phone. You must contact QLink directly.
Arieal says
I want my qlink Canel the number is 216-701-****
Free Government Cell Phones says
You must contact FreedomPop directly. We cannot cancel your service.
Mary Pittman says
I would like to stop my phone service with safelink because i no longer reside in Ms & I am now back to work. The nmbr is 228 334 ****. So would u please cancel out this service. My email address is **********@gmail.com & my new mailing address is *****. Opelousas, La 70570.
megan says
My phone was stolen or lost 608247****
kaylie says
I would like to cancel my cell service with qlink wireless 814-327-****
Ashley Thompson says
Not sure if this the right company, but would like to cancel 832 865-****.
latricia Gipson says
I no longer need qlink phone
Glory sawyer says
I want you cancel my service with Q Link and go with another provider thank you for your service
lesli hall says
i want to cancel my service not happy with co
Daniel says
I’m trying to activate my lost assurance life line cellphone to the new cellphone they send. But I can’t activate it what’s the best thing to do????
Dana Johnson says
Want to cancel my budget lifeline cell phone asap
Castillo says
Want to cancel my cell phone as soon as possible number is 747230 ****
Lynn says
I want to cancel my assurance wireless cellphone and I’m having trouble..Can you please tell me what to do..my number is 631-346-****..
Thank you
Lynn
Marcelina Galvan DOB. 09/06/1963 says
I wish to disconnect my phone service for free cell phone # (210)887****.I don’t want this cell service. I wish to get a land-line . Please help me.
Marie Harmon says
I want to cancel my service assurance wireless asap I applied with another vendor had too much trouble making calls or texting my number is (559) 713-****
Porsha williams says
I want to deactivate my qlink phone cause it was sent to another address
Daniel says
I’m trying to cancel my phone because last Christmas they stole it from the car I’m driving .I think they are using it.
Victoria says
I’m trying to cancel my phone because I have lost it
Dianne Mallory says
I live in the Sierra Nevada and have a hard time with reception on the cell phone issued to me.
I would like to cancel the cell phone given me and get the equivalent service in a land line. From what I have read I don’t qualify for the land line until the cell service has been cancelled.
Please advise,
Dianne Mallory
Courtney Lynne Garvin says
I am trying to cancel my safe link wireless account. I don’t need it anymore. Thank you
Loucita says
I would like to cancel my assurance wireless because they never send me the phone, they said my account had been activated since december 3 but they never give me the phone, I would like to be qualified for a free phone
thank you
the phone number is 516782****
Dawn K Leedy says
I have tried to apply for free gov phones services but the rep. I contacted said that someone was already receiving service under my name. How do I go about getting this other person off my account?
Chelsey says
I cancled my service for safelink to try and find another phone company. I cannot find another one. Do I reapply for service or is there a way to keep my pLan and number?
cc says
I don’t know how I ended up here, but this is hilarious!!…
?????????
Nathan Arruda says
I would like to cancel my service with Assurance Wireless.
Brenda Brannigan says
Cancel my assurance please thank you
lisa says
I cancelled with entouch, but they will not do it for 25-48 hours. I want to go with another vendor.
Preshannay says
I want to cancel my current lifeline government phone and get another government phone by another service. How do I?
Yvonne lewis says
I cannot have assurance and a lifeline land phone. Please cancel my services as soon as possible. Thank you.
FreeGovernmentCellPhones.net says
You need to contact your phone company.
elizabeth rogers says
Please cancel my service asap.
209-564-****
FreeGovernmentCellPhones.net says
We are not a phone company.
janice says
i fill out app.in may they said it was activatio on june i never got my phone so cancelled it all together cause i never got a phone i dont need people like yall
FreeGovernmentCellPhones.net says
“i dont need people like yall”
We’re not the phone company.
Tameka Daniel says
I was approached on the street by a young man I gave my info. He said all he needed was to see foodstamp card but when I returned with it he was gone. I want this application cancelled in case this young man doesn’t work for u guys?
Terry says
I want too cancel my cell pho e servies it has been lost or stolen my life line phone services the phone number is 661) 706 **** iI bought a phone dont need that service please cancel it
FreeGovernmentCellPhones.net says
You have to contact your phone provider.
Ngoc Nguyen says
My cell is trouble . I can not text message and calls . Could I exchange by other cell ?
FreeGovernmentCellPhones.net says
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Ngoc Nguyen says
My friend give me one cell by boost mobile it use by sprint . Could you transfer my number phone of line life to new cell for me . I want save number phone old . Thanks .
FreeGovernmentCellPhones.net says
Any company you pick for a new service provider should be able to transfer your phone number.
Roxanne riggle says
I would like to cancel my life line cell phone number 570209****,I no longer need this Ty
FreeGovernmentCellPhones.net says
You need to tell your phone vendor. Or, just stop using it and after 60 days your account will be canceled.
Tracy Travis says
I would like to cancel my lifeline service. mY phone number is 785 383 ****
FreeGovernmentCellPhones.net says
Call your vendor and cancel. If you don’t remember the company, dial 611. Also, if you don’t want to be on hold for an hour with a company just to cancel, just don’t use it at all for 60 days and it will cancel automatically. And they won’t care about getting the phone back or not.
Ken says
Hi
I moved and am unable to use my LifeLine phone service at my new address.
How do I cancel my LifeLine phone service?
Thanks
Ken
Chantal Vereen says
I want to cancel my service please help.
retha whitson says
I won’t to cancel my services 405514**** under retha ***** ******** Oklahoma city ok 73109 I am very un satisefied with the phone and the services they r the worst I have ever had sorry for ur time so please take my name off ur list over clients thanks
FreeGovernmentCellPhones.net says
You need to contact your phone provider.
Andrea says
I have safelink – I went to check status and it says that I was cancelled due to another lifeline enrollment.
I went to several places that have government phones ( ie. Assurance Wireless) and put in my information…it does not have any records from the information provided.
What should I do?
Patricia Hough says
I wish to cancel my service with Assurance Wireless.
james says
I would like to cancel my assurance wireless service as I have another provider and the assurance account is causing me problems with my current provider.
Robert H. Martyne III says
I wish to cancel my service with Assurance Wireless. I have another Lifeline phone. Please cancel me, Now !!! 1/21/2015 10:55 A.M.
FreeGovernmentCellPhones.net says
It’s not going to be canceled by making a comment on this website. You need to contact Assurance.
Adrian Gainey says
I want to discontinue service with lifeline wireless. My name is Adrian Gainey. My phone number is 678-818-****. I have found anther provider. Please take me off your list.
Sincerely,Adrian
FreeGovernmentCellPhones.net says
You need to contact your old phone provider and tell them to cancel.
Kala says
I have not received a phone yet so I don’t know the carrier but I still want to cancel my services. How do I do that?
FreeGovernmentCellPhones.net says
It’s not possible to cancel something from someone when you don’t know who that someone is.
Levar says
I lost one of my Lifeline phones and I think someone might have stole it. I don’t remember the name of the provider but I did have two phones. When I was told to cancel one. I was told that the one I am currently using would continue if I did nothing. Well after a few months the one I am using turned off and whenever I try to apply for another. They say that I already have one. So the one that was lost, must be in use by another person and I want to turn that one off. So I can get the one I was using back on or get another one. What should I do?
Stuart E.Canada says
I would like to cancel my name and information from all goverment free phones list. I have not receive my free phone at all so can you please take my name off your list Please and Thank you .
FreeGovernmentCellPhones.net says
If you are talking about the email newsletter we send out that you may have subscribed to, just look for the unsubscribe link and click on it when you get the next one. Then, you will not receive any more.
Jacqueline Moore says
I am trying to cancel my free 250 minute plan with Q Link Wireless. I cancelled it on August 25, 2014. I was told I applied within 60 days for a lifeline service when I tried to apply for Assurance wireless September 7, 2014. Meanwhile, my phone with Q Link Wireless continues to work. I took the battery out of my phone October 17th and on November 2 I received an email from Quality Assurance that I had used all 250 minutes for the month of November! Remember, the battery for my phone was not even in it! I have been waiting the 60 days that Assurance said I needed to wait to reapply with them from the time of the mysterious application of a lifeline service within 60 days of September 7. I could only assume that since my phone was still working, Q Link Wireless cancelled me and then re-applied me thinking they’d get away with it. Perhaps there is commission involved somehow, but I am very upset and put out of my way and I want this whole mess resolved quickly. Can you suggest how?
Katarina says
I want to switch my phones not the carrier and every time I try to call I can never talk to someone how do I switch my plan from one phone to another
andreia bixby says
i am trying to cancel my services because i lost my phone but when ever i get to your site of safelink am having a hard time.
clarissa moore says
hello my name is clsrissa moore and i have two life line phone but do not know the phone number. I do not get time on my phone need two cancle sevices .my last four is 5164
Free Government Cell Phones says
You have to contact your phone provider.
Georgia says
I would like to cancel service with one provider that I just started service with in the last 2 days due to a used phone that will not charge and poor customer service. I am unable to reach the provider(Budget Mobile) by phone which I am told via chat that this is the only way to cancel with them. What do I do when this is unsuccessful. These people just don’t answer the phones. Also, I would love to send their phone back, however they do not supply you with a prepaid envelope/box. This is a phone they just sent to me broken! I refuse to pay for the shipment but would love to cancel their service and go with another company. HELP!
Free Government Cell Phones says
How long have you held on the phone? I understand you might have to wait up to an hour. As for canceling, you have to wait until after 60 days of service to cancel.
Roger Jansen says
I want to switch providers from Assurance wireless to Reach out wireless . . . they offer much better services.
My current contract with Assurance runs out in October this year. Do I cancel Assuance then apply to Reachout? I will still be qualified for lifeline service. Also, I live in a deeeeep valley and some cell phones don’t work where I live. If I sign on with Reachout and they sent me a phone that doesn’t work here. . . what do I do?
Free Government Cell Phones says
You could contact Reachout now and ask to switch you over. If they can’t do it now they’ll tell you.
mark youmans says
Please turn phone off I lost my second phone 267428****
Gary quisenberry says
Me to?
diane butler says
If my phone is canceled and lost can I re-apply for service again and receive a new phone or can I go to another company with government phones and services that have more minutes. Also, do any phone providers have roll-over minutes?
Free Government Cell Phones says
If you are truly canceled, and the company you canceled with updated the national database, then you can go with another company. As for rollover minutes, read about each program on each provider’s page and if unclear go to their site and read about the terms and conditions.
https://www.freegovernmentcellphones.net/free-cell-phone-providers
amber says
im not sure what carrier my gov. phone was but it got stolen so I want to deactivate it..***=**** is the number. can u help me figure out who the carrier is and how to deactivate it?
Free Government Cell Phones says
There’s no way we could know which vendor. Sorry. But what phone model is it, maybe that would give us a clue.
Lori says
I, like Amy, want to know if you can cancel one plan and sign w/another that offers more minutes. It takes but just a couple phone calls to the various agencies to eat up your minutes and then you’re SOL if you’re waiting for someone to get back with you, or your kid gets sick at school, or whatever!
Amy Graber says
What if I would want to switch from safelink to assurance?