We’ve had many people write us, complaining that they are unable to get a free phone through the federal government Lifeline/Affordable Connectivity Program (ACP) program because they only have a Post Office Box. It’s a shame, but if you do not have a physical address, it is against the rules of the program.
This is not something that is under the control of any of the mobile phone companies that provide free cell phones, like Safelink Wireless, Assurance Wireless and enTouch Wireless. No, it is a regulation issued by the Federal Communications Commission and the USAC.
Find a friend or relative whose address you can use, if and only if you truly qualify for the phone and are unable to get it with your PO Box address.