What the heck is going on at Q Link Wireless? Dozens of our readers have recently left angry comments about Q Link here at FreeGovernmentCellPhones.net. They are outraged about the dismal state of the company’s customer service.
Now those same customers have even more to worry about: Q Link made it possible for anyone to access customers’ personal info —- including their names, addresses, phone numbers, and text and phone call history. All the person needed was a copy of the customer’s Q Link phone number.
Q Link claimed to have over 2 million customers so that’s not just an “oops,” it’s a major oops.
How did they manage to bungle this situation so badly? TheVerge.com explains:
“…the app used by the carrier and its subsidiary Hello Mobile never asked for a password or any identifying information when the user was logging on with a phone number. Looking through the reviews, there are references to the poor security practices (to put it mildly) going back to December of 2020. While it’s unclear when the credential-less login system appeared, there is an update note from two years ago that mentions an “updated login process.”
The carrier has reportedly fixed the issue — though it seems it may have done so by just turning off logins to the app altogether. Before the change, Ars was able to see, but not change, a bevy of information from a Hello Mobile customer who volunteered their phone number, including their name, address, account number, email address, and which numbers they’d contacted or been contacted by. The last one is probably the most sensitive — while the contents of texts or phone calls weren’t shown, there’s still a lot of information that can be gleaned from knowing who you talked to and when you talked to them.
The app’s description mentions that it allows users to add more minutes or data to their plans, but it’s unclear if that required extra authentication. Regardless, there’s still a ton of information that was available to anyone able to get the phone number of one of Q Link Wireless’ customers. Reportedly, Q Link Wireless hasn’t notified its customers that their information had been accessible — which seems to be a worrying trend among companies that leak user data.
There is no evidence that much damage was done nor that much personal info was exploited, but what the hey? The last thing anyone — especially the low-income customers in which Q Link specializes — needs is to have their personal info stolen.
C’mon, Q Link. What’s going on at Q Link central?
Time to clean up your act.
Debra Drake says
Nice to hear about Qlink just now! I am dealing with Direct Express (government backed used direct deposit) because of fraudulent charges on my debit card! And to add to it the card was used to purchase AT&T Prepaid! So on top of my small income I receive the government has given me equipment that is s##t, a company handing out my information and another refusing to reimburse. Oh did I mention at one point Direct Express owed me an additional $130 on top of the $200+ fraudulent charges. Happy New Year
Lawrence Johnson says
ok so update , i filled a complaint and they still told me i had to sign back up with them before i could get my property . so i reported what they told to the FCC i believe that who it was , any way i received a brand new one a day ago , thank you all and i will never sign up with qlink again the way they treated me . good luck all
Free Government Cell Phones says
Great. Thanks for the update, Lawrence.
Larry Johnson says
thank you for the info . filled with wrong commission , but got it right now thank you . will let you no the out come
Free Government Cell Phones says
Yes, please keep us posted.
Lawrence Johnson says
can you direct me to where i can file a complaint to get my money or property back , and isnt it against the rules to charge someone for something they did not order , thank you
Free Government Cell Phones says
Here’s an article that tells you all the various levels at which you can file complaints:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Henry says
From reading your previous posts, it seems that you made the $10.01 copayment for the tablet and it was received damaged. You asked for a RMA number, but did NOT return the tablet and was waiting for a replacement to be sent first before you returned the damaged one. If you paid for the tablet by credit card, I would have disputed the charge before the time limit for disputes had expired and then filed a chargeback through the bank. if you paid by check or debit card, then it would be a more difficult task to dispute the charge. QLink already has received the $110.01 payment from the Government and you for the tablet, so unlikely of your getting reimbursed or a replacement.
Lawrence Johnson says
no sense in returning tablet they will just denie they received it. the shipping label for the return was a joke. no tracking and they keep telling me they have no record of it . i told them thats there fault for the cheap fake return label witch i have copy of. i followed instructions and its there fault they cant find it. now theyt are telling me if i come back to there service they would give me my tablet. they need to be shut down. can you please show my where to file my complaint. thank you and pleaswe stay away from QLINK
Lawrence Johnson says
i paid for my tablet and recieved it and it had a crack in the glass. called got RMA number shipping label followed the instructions.have not recieved replacement tablet . been talking with them for over 2 months. they tell me now that i have changed providers that they would give me my tablet if i signed back up with them. i paid for it its my property . to resolve this problem send me a tablet that i already paid for
Free Government Cell Phones says
Seems like you are taking the correct position, Lawrence. They need to deliver on what was promised and paid for.
paul illges says
how do i return this piece of shit qlink tablet? I didnt order it and I dont want it and I am not paying $10.01 for it I have been on line for 2 hours trying to find out how to return it and there is no info?? It came by amazon prime but there is no info about it on my amazon account???
Free Government Cell Phones says
Who’s billing you for the tablet? Amazon? Q Link? How do you get billed — or a credit card, an automatic payment from you bank account? Or some other way?
Shana says
I’m having similar issues I received the tablet and paid $10.01 but I still don’t have service on it .
Henry says
This is taken from QLink’s terms and conditions regarding the EBB device.
———————————————————————————————–
Device offer
Q Link will make available tablets with webcam, microphone, and Wi-Fi capability to Qualified EBB subscribers for a $10.01 co-pay after applying an EBB device credit of $99.99. Once your order has been placed, tablet shipments may take up to six to eight weeks to deliver based on availability. You will receive your bill in the mail after your tablet is shipped and delivered Q Link will email your invoice to you, so that you may pay your co-pay. Payment is due within 30 days. The FCC does not allow this amount to be subject to company credits that you may earn for purchases, and it is not subject to general or universal waiver. This is a limited-time promotional offer subject to product availability, as operated by the FCC.
Tablet shipments will begin upon EBB Program starts. Qualifying customers will be notified of device shipment.
——————————————————————————————————
The company appears to be sending the tablet device to anyone that opted into the EBB program (with unlimited talk, text, and data) that increases the regular Lifeline program benefits. They are expecting to get $110 for each tablet sold. Previously, the QLink site said that the tablet device can be free by earning credits to offset the $10.01 charge, but they now appear to be backtracking on that earlier statement. Even if you opted into EBB with QLink, that does NOT obligate you to obtain the tablet device from them. If you did not order the item, that is a violation of FTC rules. I would file a complaint about the company on the FTC website. You can contact QLink about the unauthorized order on the provided contact information on the website.
Have questions?
Chat or call us at 611 or 1 (855) 754 – 6543.
Isaias Torres says
Paul Illges
i also dont want it and would like to return it …. i have cancel my subsciption with them … i thank a phone call or an e-mail before sending it out would have been great so we could have cancel before shiping . i am also not paying anything for it. It will be in its box till it is returned … just need Q-link to tell us how to send it back …. i wonder how many people feel the same way … ?
James W says
For those who are complaining about the “free” tablet QLink promised and haven’t received yet, you’re not missing much. You will receive a QLink Scepter 8 tablet. On top of it NOT being free like they said, you will have to pay $10.01 for it, but it’s basically a piece of shit. It’s so bad that if we had tablets back in the ’80s, it would still be considered a piece of shit. Crashes all the time, slow as granny driving in the high speed lane, and on top of that, once you set up your home screen to the apps you want on it, and you have to either restart or shut down the tablet, when it restarts ALL your icons on the homescreen are gone and you’re back to the default shitty home screen. With no way to fix it.
No wonder they gor raided, ripping off the government and their customers. I’m about ready to bail.
Angelique Travis says
I was promised a new cell phone with my new 5G card almost a year ago. Customer service agent Clinton states that that program is over so that I will no longer receive the new phone what the heck is up with that? I have a new SIM card that will not fit in my old phone. Is this some kind of scam to get us to buy another phone after I had to pay $10.01 for my supposedly free tablet. So I have a tablet and a 5G sim card with no new phone. What a bunch of crap! Clinton barely speaks English and he is very rude to the customers!
Henry says
A 5G phone, really? NO ONE is offering a FREE 5G phone at this time. Maybe by 2030, 5G phones will be so prevalent, that they do get offered for free. If QLink offered some kind of limited time promotion a year ago, it may have been connected to the first 5G phone model that came out from Samsung (S10 5G) in 2019. If some rep said that you were going to get a 5G phone which are selling for over $200 each, I would take that “with a grain of salt”.
The EBB tablet/desktop/laptop are NOT FREE. The program rules say that the subscriber MUST pay at least over $10 and less than $50 for the device. Whoever is spreading the rumor online about free devices is “full of (expletive deleted)”.
If the replacement SIM card does not fit your current phone, inform the provider about the problem. As for forcing you to buy a compatible phone from their online store, it is possible that they are “playing a game” to get subscribers to “cough up more money”.
This disclaimer below is from the Cintex wireless website about the Lifeline program. They require you to be subscribed to them for at least six months in order for the phone to be free. Otherwise you will have to pay a “cancellation fee” similar to cell phone contracts with other companies. If the phone is defective, stolen, or lost, you have to pay a replacement fee. As I have said over and over again, there are no free phones or devices, only the service is free. The only free devices can be found by going to a non-profit organization or a Lifeline provider that is providing them “out the generosity of the CEO”. There are some exceptions such as for California residents whose state government provides subsidies to the Lifeline program, so their residents get a free phone unlike the other “cheapskate state government” residents.
——————————————————————————————————–
As the federal government only subsidizes the monthly phone service and our company provided you with a FREE phone at our cost, we can only provide a FREE phone with free shipping and handling when you originally signed up with us or have stayed with us at least 6 months. Otherwise, if you’d like to order a replacement phone, you can do so by paying a $25 fee. This fee mainly covers shipping and handling costs, and this device will come with a 15-day warranty.
Henry says
I need to make a slight change to my comment about 5G phones. You can get one for free, but you have to enroll in unlimited plans with a cell phone service provider with their postpaid plans with a contract (such as with Verizon, AT&T, T-Mobile). These plans typically charge a monthly fee of $100. So the monthly contract payment is subsidizing the cost of the 5G phone. However, for Lifeline and EBB programs, high end phone models for free is “pipe dream”.
Daniel says
Okay you just said that you supply a free phone when you start the account I never received a free phone and the phone I had working with the service got stolen so it’s on me to replace that I found it just a lot cheaper to go buy a prepaid buy as you go phone and 5 minutes worth of time keep the two together in a ziplock bag he’s put up someplace safe for emergencies as long as you don’t add the minutes they don’t take them away so if I’m ever in an emergency I got that phone with some minutes on top of the other phone I bought a thrift store for $5 whether you have service or not the phones can make 911 calls so if I fall and I can’t get up I can call 911 and the other phone is an emergency I can load that 5 minutes if I fall in and I can’t reach my beer I can call a friend lol
Free Government Cell Phones says
We do not supply anything, Daniel. This website is a independent informational resource. We have no affiliation with any Lifeline service provider.
Pam DePreste says
I signed up for QLink about March 2018, at first no problems, they sent me a phone within a month, completely loaded with their apps that you can’t delete. Phone was not the best, but was better than nothing. Since the beginning of 2020, the phone has become unusable, no memory left to even update apps. I’ve had many people telling me that they’ve tried to call me but can’t get through, and one time I tried to call out and couldn’t. Then around March 2021, QLink started sending me emails to ‘opt in’ for the EBB program and telling me I would get a new phone, SIM card and tablet. Around June 2021, I received an empty box from Amazon with a label indicating it was a tablet. I emailed QLink (because it’s impossible to get through by calling them) and told them if anything was supposed to be in that box, it didn’t make it and I still needed the new phone, SIM card and tablet. Finally, in July, I did receive the tablet; it’s not worth the $10.01 they charged me for it, you can’t make phone calls with it, and will need your own WiFi network to use the internet or go somewhere that has free WiFi. After multiple phone calls and emails, I have learned that QLink is supposedly upgrading their system to 5G and our original phones will no longer work with their new system. That is why they’re sending a new phone and SIM card. And the new SIM cards will not work in the old phones. They send me WEEKLY emails now to ‘opt in’ to continue getting the EBB benefits (unlimited talk/text & data). When I do, their web page tells me “You’re all set!” and shows that my ‘order’ for a new smartphone is being processed and shipment is pending. I have even received two emails saying that the phone has been shipped and giving me a ‘confirmation number’ and to allow 7 to 10 business days to receive it. It is now September 2021 and still no phone or SIM card. The original phone needs charged daily and is completely unusable now except to forward calls to another (non-QLink) phone that a friend let me borrow. (Curiously, QLink still shows I’m using minutes, texts & data with them in my call history even though I can’t use my QLink phone?) I am disabled, diagnosed with heart failure and multiple other health issues. I have already survived a heart attack in 2004 and a stroke in 2020. I need a good working phone to be able to call for help. Clearly QLink couldn’t care less, and I am through with them! Thank you for the info on this site on how to switch Lifeline providers, hoping I will have better service soon! My advice to others on this site: DO NOT SIGN UP WITH QLINK! I guarantee you will regret it!
Christina Lafferty says
I opted in for the qlink “free” tablet. But the after waiting so long and reading everything terrible about qlink lately I replied, to yet another one if they’re emails asking me to “click” to opt in (over 12 times), and told them I no longer wanted the tablet. I have a BYOP plan with qlink. And I didnt say I wanted to close my account. I just dont want the tablet. But then I’m getting emails telling me I have to click on “whatever” to keep my account open. But I dont click on anymore emails to receive the tablet or be in the EBB program, because I am already enrolled in the Lifeline program. Right?
Three days ago I get this tablet anyway. (They don’t read your emails) And then I get a email saying my new SIM CARD should have been received. The instructions say to take my SIM CARD out of my phone and put it in the tablet so that I can connect to my provider and start using the tablet.
NO, NO, NO to all of this!
I didnt get a new SIM Card.
They shouldnt have sent me this Tablet because I opted OUT!
I’m NOT taking my SIM card out of my phone to use this tablet. Then I won’t have any phone service at all!
And out of curiosity I did open the package, charged the tablet, and saw how slow and poor the quality was. Now I’m absolutely positive I DONT want this tablet.
I’m just going to package this tablet back up and take pictures, and “return to sender”. No doubt a sim card will arrive immediately afterwards. Which I will take pictures of and return to sender.
I just KNOW they are going to cut off my service for having the gall to reject the inferior tablet. But this EBB program is about to end in 1 – 2 months.
You know they will start billing you for using the tablet. Cause your only allowed “one” account per household. You can choose your phone or the tablet. I think I’ll keep my phone!
If they had any resemblance to customer service this could all have been figured out 2 months ago. But all you can get are “canned” answers. Whether you call the number to customer service or email Tech Support. Its frustrating. There is ZERO personal interaction. Not everyone’s problem can be answered from pre-written responses.
Qlink is making a ton of money. While its customers remain in the dark ages. They truly suck.
Sharon R Kinton says
I got tge tablet, no sim card, no sim card tray just a hole where a sim card tray and sim ate supposed to be.
Jennifer Gaines says
I’m still waiting for my upgrade that was sent back after waiting since March 9, 2021 and I can’t get a response as to when it will be sent out to the proper address listed on my account. I’m disappointed
Jennifer Gaines says
Qlink
Free Government Cell Phones says
Can’t blame you, Jennifer.
Judi Underwood d says
I have been waiting for my new Phong since May and now been waiting for the tablet..I have text,called,and email. How many times do I have to keep applying, when you say it confirm that I get to receive bothand still waiting.
Sincerely Judi Underwood
Denise says
These phones were given out to track US that is the bottom line. The government has been handing out these phones for years before Obama and they were tracking people. Nothing is private anymore, but I did find out that if you have a laptop or home computer you can go up into Google and the right hand corner and their settings there to make yourself totally privatized. I looked up pq.com and called them personally and talk to the lady on the phone and she told me how many websites my name was on as somebody has put my name on a lot of stuff. I would literally have to go to each website and write to them and request to take my name off. Always best to use your cats or dog’s name.
Free Government Cell Phones says
“Tin hats. Get yer tin hats here!”
Get-A-Grip says
LMAO!! And it’s raining crazy-ass conspiracy theories again this evening, I see..
melissa babcock says
I am still waiting on tablet. They lied about it
Dawn E Taylor says
So my friend keeps telling me to get anew lifeline, im with qlink now is he right?
Free Government Cell Phones says
Q Link seems to be in a bad place right now, so it’s certainly reasonable for you to change. And, yes, it’s easy to do. Here’s an article that tells you exactly how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the Lifeline companies and plans available in your state:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
DONNA says
I was approved and they said I would receive a free phone if I renewed.. so I did.. then they said that account was closed and I need to buy a phone.. So I paid $20 for a shitty phone that don’t always work.. promised a free table and now they are sending me a bill for $10.01 for the table that was suppose to be free… SCAMMERS…
bob says
The phones never work , ,getting recertified is a joke , ,you send required info ,, and they continue to ask for it . The whole company seems to be mismanaged.No one seems to know what they are doing
Edith Sowers says
I received message about tablet filled out info and no response
Tammy A Ingle says
That’s all they took from me was all my info phone number made me pay activation for a new phone because I never once received data I was told four different occasions to wait 72 hours and assured it would come on . Needless to say I should have known better
James Jones says
I want to file a class action lawsuit
***********@Icloud.Com everyone contact me and let’s get this money from their lack of keeping our personal information secret!!Email me and I will let u know next steps into lawsuits
Free Government Cell Phones says
Sorry, James, but we cannot allow you to post your email address.
bob says
Good lets do it
Jason Stone says
Qlink is being investigated from what I see on TV. :0
Free Government Cell Phones says
We covered it here, too.
https://www.freegovernmentcellphones.net/q-link-wireless-raided-by-fbi-irs-us-post-office-sheriffs
Kristin says
It’s free people! What the hell do you expect? Stop being so goddamn ungrateful! You have to put in work to be able to get what you get for free they’re not just going to hand it over to you like if you paid for it $25 give me a break? That’s nothing? They’re not collecting money how the hell are they being funded by the government which means It’s regulated and paid by the people. Also how are you going to sew a company that’s giving you a free phone. They gave away your what your phone number that’s ridiculous? In this day and age nobody’s entitled to any freedom by that all It’s all a facade wake up and quit acting like a baby and a child say thank you and if you don’t like it say I will take my business elsewhere. There’s your choice you always have one going to a lawsuit is not the right thing That’s the last thing and it’s inappropriate. Although they do have a data breach but so does Facebook every time you use it and it has had for up to a decade. The class action lawsuit against them Not that companies that are trying to help people. What the hell’s wrong with you? If anybody wanted any of your information they would have done it by now You don’t have anything apparently to take what are you worried about?? And nobody’s worried about our damn data what are they going to do with it? Go get a free phone? Stop being silly and vindictive.
Deb Swain says
First of all, learn how to spell!! Secondly, they do need to be more responsible when it comes to privacy, period. I’m not agreeing with suing (that’s the correct spelling, by the way) the company however, stating that it’s basically not ok for someone to be upset over their personal information being out there because they got a “free” phone isn’t ok. There are people that actually have serious disabilities that do not have the income to afford a regular phone service and actually need help. It’s not about being ungrateful or vindictive. It’s about respect of privacy. It’s about not being lied to.
RK says
It’s not just their app that has serious security related issues. I can go to their website and enter my birthdate, zip code, and last for of my ss# and BINGO!! I can get phone call history and date usage information. It’s dismal at best. Their offer of a free tablet??… 9 separate times I’ve received a text notification, not from the same number either, requesting I confirm my enrollment and address. Yet can’t receive a call back after 5 separate times of agreeing to a callback. Am I worried? Yes. Not everyone has had amiable divorces and the description of my first wouldn’t be found on any page in the dictionary that included a word with a description of nice. THAT divorce was finalized in 2004 w/ yearly, Yep I typed it correctly, YEARLY visits to family court through 2019. Why do I have to keep verifying the same information? Even on my acct it says “Your address has been updated and a new SIM card will be mailed. We’ll email your tracking number once it’s been shipped.” I didn’t order a new SIM card.
RK says
Should mention this as well. When you call the 1-855#. Entering a phone number along with zip code or house number can get you a lot of information too. I’ve tried recording the call and blocking my caller ID but they block it. Interesting tidbit, IMO.
Christy says
Mine says the exact same thing!!! About 20 times!!!
Danell Sweringen says
Qlink phone’s don’t work. They sent a empty package today saying it’s a tablet. I called and they say it’s a tablet. Amazon delivered the package today. Why does amazon deliver qlink SCAM garbage? When will I get internet and wifi and a free phone they changed me $59; for a free phone that doesn’t do anything
Tina says
I can’t get there phone number to even ring
Cant open there website
How is a person suppose to fix a problem with there phone when you have no customer support !!
Free Government Cell Phones says
Wow! The number of complaints and the anger level of Q Link customers is going off the charts.
TJ says
Q Link is such a great company!!
I only had to wait for over 2 month’s for a SIM card!!! calling them (if you dig deep into the help you can find a number*Good Luck*) at least 3 time’s, and contacting them by email service requests at least 4 time’s!!!!
Now Mind you that I signed up for the service at the very beginning of the offer. I had bought a piece of crap that they sold as a premium phone 📱. it broke down when I started loading apps on it. It only got worse. I deleted apps and reset; it only got worse!
So I was like great a new phone to replace my broke down phone!
The thing was, that I applied for the program, back at the end of February, beginning of March I think!! And I have been at them for it since!
I gave up on the free phone at the beginning of April, knowing that anything they’d give me wouldn’t be worth the wait.
BUT I HAVE BEEN WAITING for that tablet since the very beginning of the offer!!
*PS
Find another Lifeline service phone provider than Q Link. Do a quick web search for them.
Danell Sweringen says
Don’t hold your breath they got raided this week and it’s on the news and google. Today I got a empty package. It’s not a tablet. Try to tracfone they have good service for cheap.
dina says
I got an empty package today, but received the tablet a little over a week ago. Package today said it was tablet but was empty…
Free Government Cell Phones says
Wow. Crazy.
J Breowne says
Who do we need to talk to to get Qlink held responsible?
Free Government Cell Phones says
Read this article on how to file formal complaints. We would imagine that the stack of complaints against Q Link must be several feet high by now:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Henry says
I came across another possible off shoot of CellSpan Inc. The main webpage looks like a close copy of the Cintex webpage layout. Cintex also mentions about “Always On” service. So perhaps, this new company under construction is a carryover of Cintex instead of Q Link.
https://www.cintexwireless.com/
https://www.cellspaninc.com/
Henry says
I found the CellSpan Facebook page and the postings about the service are from 2015. Maybe the company is in the process of shutting down instead of starting operations? The information about the income guidelines on the site were taken from 2021 income levels, so not sure about this company. Or maybe they never got off the ground and have been just been inactive for six years? I have not seen any recent reviews about the company.
Free Government Cell Phones says
We are not familiar with CellSpan and the website is kind of funky. We think you are right that it is either coming down or going up because it has a 2021 copyright notice but very few of the “buttons” work. The “Terms & Conditions” link at the bottom of the page doesn’t work, either. That’s usually where you can find the states in which a company does business. We’ll keep an eye on it to see what happens.
Henry says
I tested the CellSpan toll free number and it does go to automated menu for new and current customers. The website has a lot of dead links, although the sign up process appears to be functioning.
Another article said that CellSpan might be the successor to US Connect.
Henry says
I came across another Lifeline provider, CellSpan Inc. which has a new website under construction. In some of the information already entered there, it refers to having an “Always On” service plan. Another provider, Q Link, also offers “Always On” plan. The construction of the two websites have similar links to the same functionality. Unless it is case of copyright infringement, my guess is that CellSpan Inc., is connected to Q Link.
https://www.cellspaninc.com/
https://qlinkwireless.com/
Compare for yourself.
Jamie Brown says
Q-link is soon to face a class action lawsuit for the following issues:
While lining their pockets with taxpayers money they promised millions of low income residents a service of free talk, text, and internet which isnt provided. The internet is as slow as “dial-up” and research shows they knew they could not provide the promised service. However, the dependence on the promised service goes to the extent of endangering life and health experts say.
What is your response Q-link? What are you doing to upgrade the service promised to these people?
Free Government Cell Phones says
You understand, we hope, that we are NOT Q Link. While everything you say may be true, this is an independent informational website and you need to give your message directly to Q Link.
lorene b biglow says
since April Qlink has changed things.they send a new sim card and you have to call qlink.so far i have been lied to ,hung up on me and spend 2 hours up to 4 hours on the phone and not getting any help. i am not cell phone savy nor computer and have no idea as to how to get my phone to work.i have emailed qlink ,its been several days they say they will email you with help and i have not gotten no reply and its been weeks. when you call you get some one who cant speak good english so i cant understand them. i dont have money to spend and have had to spend a $100.00 so far and still my qlink phone doesnt work.
ANGRY AS HELL
lorene b biglow says
i have spent the day on the phone just to find out the new phone and sim card that came with it dont work together so now im on# new phone they say theyre sending me hope that one works !!!!
Free Government Cell Phones says
The Q Link mystery gets even deeper.
Free Government Cell Phones says
The number of complaints and anger of Q Link’s customers is rapidly increasing.
albert f seay says
sim card puk code
Jason says
I had issues that i couldn’t make phone calls with Qlink and the data was working but wouldn’t make phone calls. I did get thru with Qlink after being hung up on the first time. They told me my phone wasn’t compatible with their service. That I needed to buy one of their phones. I figured out how to get it working on my own as I have a high end flagship phone. I had to go into the settings and turn on the 2G towers. it seems like it was using the 5G for data but the phone calls use the 2G towers. I made a youtube video of how to set it up on a LG v60 and posted it on youtube. I have lots of comments saying that it helped them get their phone working. I am still waiting on that free tablet. No idea if I will ever get it. it’s been some time ago.
RK says
Have you received multiple requests for confirmation of ur address and enrollment? I’m starting to wonder considering the different numbers these msgs are being sent from, if it’s part of a scam to get verification confirmations and apply it to bogus accts, especially as I’m reading comment after comment about EMPTY BOXES being delivered. This surpasses worrisome to outright outrage as it leans towards identity theft.
Ronald L Webster says
I am very upset with Qlink, I have been on hold for 21/2 hours and still not getting my call answered. I sent in 4 different email that still haven’t been answered, this afternoon I went to get my replacement phone activated and I was on hold for 11/2 hours before I talked with someone, then I’ve been asking about the tablet and keep being lied about it, I was told today that I would have my tracking number today which was another lie, then when you ask to talk to a supervisor they put you on hold or won’t talk to you. This company use to be a good service to have but not any more and I’m done using a service that can’t tell you a straight answer or put you on hold for over 21/2 hours which is now going on to 3 hours. So why are they apart of the free program when they say one thing then lie to you about what you ask about. I plan on changing company and will not recommend this company to anybody, I use to love it but not now. They lied about my free minutes and send me email or phone messages saying I need to buy minutes when I’m on the unlimited plan, then the lies about the tablet first it coming at the end of april,then it changed to may 12, then today it was being mailed out today,none of it happened and then when you do ask for a call back or answers to your email that suppost to be answer with in 3 days. So how many other people are being misled by qlink if they can treat me like I’m not a loyal customer and don’t even follow there own rules or statements they aren’t a trustworthy company anymore and should not be able to represent the free service because it not trustworthy. I have been on hold now 2hrs.and 45 min with being told my call would be answer within a minute well guess a minute means 2 or more hours. Where my answers at.
Free Government Cell Phones says
We are overwhelmed with complaints about Q Link lately. Something is going on and it does not appear to be good for customers.
Russell B Clower Jr says
I WANT YOU TO KNOW THAT I HAVE A CELL PHONE FROM ASSURANCE WIRELESS FOR A LONG TIME THE FIRST PHONE I GOT HAD NUMBER TO MAKE YOUR CALL FROM I LIKE THIS BECAUSE OF ONE EYE THAT HAVE GLAUCOMA IN THE SUN BLOCK THE NUMBER IF IT A TACH CELL PHONE TEHY HAVE SEND WHEN WHEN THIS FIRST ON WAS REPLACE IT IS HARD TO ME TO MAKE A CALL WITH THIS TYPE CELL PHONE I HAVE CALL AND WROTE LETTER THEY WILL NOT REPLACE IT WITH A NUMBER TO MAKE YOUR CALL I DO NOT CARE FOR THE INTERNET E-MAIL TEXT ARE CAMERA ON THE PHONE THIS SHOW ME DOWN I HAVE TRY TO DO WHAT THEY TELL ME BUT THE PHONE WILL NOT STAY UP FOR ME TO MAKE A CALL ON A TOUCH PHONE LIKE THE NUMBER PHONE DO I HAVE E-MAL AT MY AND LAN LINE THAT HAVE ABOUT TWO PHONE IN EACH ROOM WITH NUMBER BUT THE ONLY TIME I USE A CELL PHONE IS WHEN I GO TO TOWN AND IF 1992 TRUCK BREAK DOWN I KEEP IT OFF ALL THE TIME AT THE HOUSE I DO NOT THINK MUCK OF THIS CELL PHONE COMPANY NOW IF YOU KNOW SOME OTHER COMPANY THAT HAVE A NUMBER CELL PHONE BY THE GOVERNMENT YOU CAN CALL ME AT 662-334-**** ABOUT 3:00P.M I TAKE A HANDICAP SHOWER EVERY DAY BECAUSE THIS HELP MY FOOT THAT I HAD SURGERY ON WILL THIS IS ALL KNOW TO TELL YOU ABOUT THIS COMPANY I HAVE THIS GOVERNMENT CELL PHONE IS NO VERY GOOD I THINK IF YOU ANY TYPE OF DISABILITY AT ALL
Free Government Cell Phones says
Unfortunately, we cannot call you, Russell, because of the volume of comments and questions we receive every day. We are unfamiliar with this number concept you refer to. But most of the free government cell phone companies offer a “BYOP” (Bring Your Own Phone) program that allows you to purchase your own phone and use it as your free government cell phone. Google around and see if you can find an inexpensive phone that meets your needs, but DO NOT purchase it until you find out if it is compatible with your service provider’s network.
RK says
You should try to get a JitterBug phone if they still have them. I heard they’re more appropriately designed for the older generation and disabled. Their functions are more simplified. Not positive but maybe you could have a relative or community based representative look into it for you. God Bless and I hope things improve for you quickly.
Yvonne Coleman says
Q Link has been sending me a new phone now for 3 mos. Can I go to a new phone service, because Q Link seems to be full of it! I need a phone bad and am on a fixed income.
Free Government Cell Phones says
Considering all the problems you’ve had, it may be time to consider enrolling with a different service provider, Yvonne. Here’s where you can find all the plans offered in your state:
https://www.freegovernmentcellphones.net/states
bobbie jo ortega says
i was sapose to hav e a phone sent to me but have not recived it yet
Free Government Cell Phones says
Contact that company’s customer service team, Bobbie. We are not Q Link.
Jeannette says
i have brought two phones from them and the phones will not read the sim cards they refuse to send me the need information toreturn the phone befoe the 14 day grace period and ive been at this for 2 almost 3 month now I’m not sure if I’m in program or not I can’t afford this signing up with another program and thet say I can’t get a free phone I’m on SSI for God sake
Free Government Cell Phones says
We don’t understand why you said you “can’t afford” to sign up with another program. It’s free. You should not need to buy your phone.
Ryan Poff says
Real nice, answer potential clients with the class of a used shoe salesman! You are just not a truthful, honest or dependable professional phone service. I am clueless as to why the Gov’t has hired you. I have my own issues with qlink which I’ll explain in a new thread. I’m sure I’ll I’ll recieved a classy or sarcastic response also. This 1 of 2 only constants in Qlink. The 2nd is never getting a phone that works in a client’s hands WHILE STILL SENDING MONTHLY EMAILS OF SERVICE AS IF IM A QLINK USER! *FRAUD ALERT* DO NOT USE THIS SERVICE OR U WILL REGRET IT*
Free Government Cell Phones says
If you didn’t like that answer, you’re really not going to like this one: You are a freakin’ moron, Ryan. First of all, no one who reads this site is one of our “potential clients.” As we’ve said at least 1000 times in the past, WE ARE NOT A FREE GOVERNMENT CELL PHONE PROVIDER. This is an independent informational website. So tell us, Ryan, which was this — a classy or sarcastic response? Please use the limited brain cells god gave you to read and attempt to absorb the content offered on this website. Is that asking too much?
Alicia says
👏👏🙌🙌👍👍👆🤏💪🤣🤣
Brandie says
That was an amazingly great and although kinda rude, still very professional response!! Well done! Btw qlink just got raided by the FBI
Jen Lewis says
I dunno who you are or how I even stumbled onto this thread but, I freaking love you and I am so glad that I did. I have been laying in bed for 3 days, sick as hell, reading whatever I could. Something told me to keep scrolling. Thank God I listened to that little voice for once. I may not be able to breathe again after laughing myself into a fit of coughs but damn it, if this is how I go out, it was well worth it!
Free Government Cell Phones says
Thank you very much, Jen. Glad to see that our work is appreciated by some.
Mandy says
Ryan, this isn’t the Qlink company. This is a different website. It has nothing to do about Qlink. I’m sorry.
Ryan Poff says
You are charging for phones! What is wrong with you people?
Free Government Cell Phones says
We are not charging for phones because we don’t offer phones, Ryan. Jeez, you are a stupid, stupid man. But at least you are consistently stupid.
Erik says
You don’t need to be a prick. Poor dude is clearly confused
Free Government Cell Phones says
The guy wasn’t just confused, he was aggressively confused. You run your website, we’ll run ours. We’re going to guess that you’re one of those poor devils who are too easily offended.
Amanda Eschete says
Customer service announcement told me I had a wait time of 199 minutes for 7 straight hours. Finally got a rep but not the tech support I needed. Just regular unhelpful customer service who politely informs you of a brief hold to tech support….maybe 3 minutes and then you get the recording again of a lady telling you your hold time is 200 minutes. Did this for 5 days in a row. My phone still does not work
Amanda Eschete says
Qlink is currently calling customers with promises of a free tablet and they ask for confirmation of address. Then you get a 5g sim card in the mail which upon activation in your non-5g phone immediately causes connectivity problems and insane battery drain on every device that isn’t 5g. Catch being that qlink doesn’t not offer 5g phones nor is any 5g phone accepted into their Bring Your Own Phone program. Then if you receive the tablet you also get a bill for its delivery for $100, though its about a $25 tablet. This is so they can cash in on coronavirus broadband relief which states low income families should be provided $50 per month broadband, which qlink cannot provide. The relief law states that in substitution a low income family may receive $100 credit toward a data capable device. So qlink is cashing in twice on $100 for this $25 tablet while in return their customers are unable to make calls, unable to connect to the internet and even brand new phones (like the one I have) will require 3 or 4 charges in a single day instead of the regular one time charge to last throughout the day. 100% SCAM
Monica L Morehead says
Thank you for pointing out just a tiny bit of how messed up this company is. There is so much more craziness than just this issue, but at least someone is showing they care.
Cara says
Thank you Webmaster!
JOHNY G HOWARD says
I spent two full days trying to talk to customer service.
Chi Chiang says
how can I apply for a free government cell phone?
Free Government Cell Phones says
All the info you need is right here on this website, Chi.
Ryan Poff says
So its everyone else’s fault Qlink, I used that information on the link, I dont have anything but email after email stating I am a customer but haven’t been able to make a single call unless I pay! Why are you being paid for the last 3 months under my name then?
Free Government Cell Phones says
We’re not Q Link, moron boy. You’re not just stupid, you are aggressively stupid.
Timothy says
First of all just wanted to say Mr. cell phone website guy you made my day reading these comments I love it people are stupid and someone gotta tell them. But you also informative and the main reason I’m on this website qlink has got my balls in a vise. But I am curious has anyone actually received a tablet yet?
Free Government Cell Phones says
Readers? Feel free to answer Timothy’s question.
Mandy says
He thinks he is responding to Qlink. He doesn’t get what this thread is about. He is I’m sure disabled. No offense to the guy.
Henry says
There are a few Lifeline providers offering a “free” tablet for signing up such as QLink and StandUp. Note that the tablet cannot be offered for no cost to the customer. It MUST cost at least over $10 and less than $50. I think QLink says that the tablet can be “free” if you get credits for getting other new customers to the service.
StandUp lists three tablets on their site (all 8″ screen models). But, the one that you will get will be selected by the company (that is, IF you get one at all before the EBB program is officially declared ended).