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How to buy more talk, texts, and internet

It’s a cellular world and we all depend on our cell phones. Sometimes they seem to be glued to our ears from the moment we wake up until the moment we climb into bed and drop off to sleep. In other words, it’s pretty easy to eat up a lot of minutes every month.

Thanks to very positive changes in the Lifeline Assistance program, the introduction of the Affordable Connectivity Program (ACP), and the combination of those two great plans into unlimited Lifeline + ACP plans, this page is no longer as vital as it once was. In fact, even the worst Lifeline + ACP plan is now better than the best Lifeline-only plan.

Nevertheless, a great number of Lifeline customers still decide that the most basic Lifeline plan is right for their needs and they end up with an extremely limited number of minutes, texts and/or internet service. Those customers often end up short of minutes, texts and internet before the month is over and find themselves in need of more.

We considered retiring this page because of all the unlimited plans that are now available. But one of the most asked questions we get here at FreeGovernmentCellPhones.net is still, “How do I add minutes to my free government cell phone?” As long as our readers keep asking the question, we decided it was our duty to continue providing the answers.

We held a meeting with our research department. We told them we wanted to write comprehensive information that would quickly and clearly tell everyone with a free government cell phone how to add minutes to their account. We told them to search the internet, to make phone calls, to send emails, to do whatever it takes to track down the official “How to add minutes” policies from all the biggest companies that participates in the Lifeline Assistance program. They brought us all the information and we put together this comprehensive compendium of minute-adding information.

Keep in mind that a handful of companies dominate the Lifeline Assistance/Affordable Connectivity Program business and that they conduct business on a near national scale. We’ve also included the largest regional companies in this compendium.

Here is how to purchase more talk, more text, and more internet service from each of those companies:

Access Wireless

Offer the Lifeline Assistance and Affordable Connectivity Program plans in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia.

The lowest level Lifeline-only plan from Access offers 1,000 minutes of talk, unlimited text, and a mere 4.5GB of internet. It’s pretty damn easy to run through that little talk and that little internet, so let’s take a look at how to add more minute, text and data.

Access Wireless explains the specifics of adding more minutes:

Buy cards in store Need more minutes but don’t have a credit card? Or want to give minutes to someone else? You can buy Access Wireless Prepaid cards at participating retailers, including Kroger, Family Dollar and Speedway, will provide eligible households with unlimited voice and unlimited data. Unlimited data includes, allotted high-speed data, remaining data provided at 256 kbps. Video typically streams in SD (480p). Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Offers may vary by state and service may not be available in all areas. To see plan details, go to accesswireless.com/lifeline.

You can purchase additional service in $10, $25 and $35 increments.

AirTalk Wireless

Offers Lifeline and ACP benefits in California, Kentucky, Michigan, Mississippi, New York, Ohio, Oklahoma, Pennsylvania, South Carolina and Wisconsin.

Although AirTalk’s basic Lifeline plan provides its customers with just 1000 minutes of talk and 4.5GB of internet, the company’s website offers no information regarding purchase of additional talk, text, nor internet. The website “mentions” refills, but provides no details.

(Hey, AirTalk. Please tell us if we overlooked something during our exhaustive search of your website. Give us the details about your Top-Up plan and we’ll happily revise this listing.)

American Assistance

Currently making Lifeline and ACP free government cell phone in Colorado, Hawaii, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Pennsylvania, Rhode Island, Utah, West Virginia and Wisconsin.

American Assistance is a company that offers very generous plans at all levels. You can get unlimited talk and unlimited text, but like all its competitors, limited the amount of data is offers. It’s basic Lifeline plan offers a mere 4.5GB in most states and just 6.0GB in California. The American Assistance website makes only this cryptic comment regarding Top-Up plans:

*Airtime cards are NOT accepted. We only accept debit or credit cards. Purchase talk, text or internet in lots of different levels and amounts.

Assist Wireless

This Lifeline free government cell phone and ACP internet service provider offers plans in Arkansas, Maryland, Minnesota, Missouri and Oklahoma. They have a number of different plans.

Assist Wireless offers some of the most generous unlimited Lifeline + ACP plans (unlimited talk, unlimited text, and 12GB of internet) right alongside what is undoubtedly the worst Lifeline plan in the nation. Residents of Maryland only qualify for 50 minutes to talk, 50 texts, and 4.5GB of internet. It appears that Scrooge is in charge of Assist Wireless in that state. (Please take our advice: Never sign up for this plan when so many better plans are readily available from Assist and from its competitors.)

If you enroll with Assist Wireless and need more talk, text or internet, here’s what its website says:

What it I need to buy additional minutes?

You can purchase additional minutes by logging into your online account or calling 611 from your Lifeline device.

However, the company’s website does not allow you to check the cost of talk, text or internet unless you are already a customer.

Assurance Wireless

Now offering Lifeline/Affordable Connectivity Plans in Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Nevada, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Utah, West Virginia, and Wisconsin. It also offers ACP-only plans in Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, and Wisconsin.

Assurance’s barebones Lifeline plan offers only 1000 minutes of talk, unlimited texts, and just 4.5GB of internet in most states, plus unlimited talk and text and 6.0GB of internet in California.

(NOTE: Assurance makes note that its offers may vary by state. For example, we checked the Texas Lifeline plan and saw that it offers unlimited talk, not just 1000 minutes. Make sure you check the Assurance website to see the current offer in your state.)

If you are an Assurance customer and find yourself running short of minutes or internet before the month comes to an end, rest assured that you can purchase Top-Up plans that give you more minutes and more data in a variety of packages — minutes only, internet only, and minute/internet packages.

You can find all that info at this link:

Cintex Wireless

Offering plans in Arkansas, Maine, Maryland, Rhode Island or West Virginia.

Top-Up plans could prove important if you’re a Cintex customer because its basic Lifeline plan includes just 1000 minutes of talk and 4.5GB of internet. Unfortunately, when you visit the “Top-Up” page on the Cintex website, you get a less than satisfactory notice that says only:

“Coming soon.”

Easy Wireless

If you live in Oklahoma, Kentucky, or Missouri, you can contact Easy Wireless for your Lifeline free government cell phone and ACP free government internet plans.

Easy Wireless offers some very limited plans. For example, its basic Lifeline plan in Arkansas and Missouri includes just 350 minutes and 4.5GB data. Its basic Lifeline plan in Kentucky and Oklahoma plan offers just 1,000 minutes of talk and an embarrassingly-low 25MB internet. Ouch. That is a painfully low package.

Here’s what Easy’s website says about Top-Up plans (buried deep in the Terms & Conditions):

You can “use” the Services by: (1) completing an outbound call or using data; (2) purchasing minutes or data from Easy Wireless to add to your plan;

…Easy offers free calls to Customer Service by dialing 611 from your Easy Wireless Device. Calls to 611 will direct you to the Easy Wireless IVR, an automated platform where you can check your balance, top up your minutes, make a payment on your monthly bill, or get to a Customer Service representative. Calls to Customer Service using 611 do not detract from your balance, and does not count towards usage. This is a free call to all Easy Wireless customers.

…In addition to the plans offered, Easy Wireless offers additional minute, text and/or data packages for sale.  

…Minute Packages: Easy Wireless is not responsible for, nor will the company refund any, lost, stolen, misused, or damaged Easy Wireless Additional Minute Packages.  All purchase of Additional Minute Packages are final and non-refundable regardless of who possesses your Device after purchase, and regardless of whether the Device is used without your consent or knowledge.  Monthly charges are not refundable.

enTouch Wireless

Now making free government cell phone and free government internet plans available in 33 states: Arizona, Arkansas, California, Colorado, Floria, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New York, Nevada, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin and Wyoming.

The enTouch basic Lifeline plan in California provides just 6.0GB of internet. It’s basic Lifeline plan in Kentucky offers just 1.0GB of internet. And it’s basic Lifeline plan in all other states offers a ridiculously-low 500 texts, 1000 minutes of data, and just 100MB internet.

entouch offers a variety of Top-Up plans that vary from $1 for minimal top-ups to $30 for hefty top-up plans.

Buried in the Terms & Conditions, we found this seemingly significant note:

Additional Voice Minutes. enTouch Wireless will allow participants to purchase additional talk minute Allotments at the lowest rate that is offered to its retail customers for comparable plans with similar services and/or features.

Infiniti Mobile

Low income residents of Georgia, Maryland, Nevada, Oklahoma, South Carolina, Vermont and Wisconsin can get their Lifeline free government cell phone and Affordable Connectivity free government internet plans from Infiniti.

Lifeline plans from Infiniti are limited to 1000 minutes of talk and 4.5GB of internet, so it’s not unlikely that its customers may need to top-up now and then. Here’s what we found buried in the website’s Terms & Conditions:

2.2. “Top Up” Plans

Infiniti Mobile wireless subscribers can purchase “Top Up” Plans to receive allotments talk, text, and data by calling Infiniti Mobile Customer Services by dialing (888) 801-0012 or 611 from your Infiniti Mobile wireless device. “Top Up” Plans, including rates and associated talk, text, and data allotments, are available on the Infiniti Mobile website at www.infinitimobile.com. “Top Up” Plan availability, rates, and Allotments may vary by state and are subject to change at any time. “Top Up” Plans are non-refundable, cannot be transferred to any third party (including another Infiniti Mobile account or customer), and may not be exchanged or resold.

Notwithstanding the foregoing, Infiniti Mobile may, from time to time, provide refunds in its sole discretion.

We also found this interesting note found at the bottom of the home page:

Unlimited data offered in the form of a plan Top Up. To request a data Top Up, you must call customer service at 888-801-0012. Plans and Pricing vary by state and eligibility.

Life Wireless

Free government cell phone and free government internet service provider in Arkansas, Arizona, California, Colorado, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virgin Islands, Vermont, Washington, Wisconsin, West Virginia — plus Puerto Rico and the Virgin Islands.

Oh, yeah, we can see how you might need additional minutes and internet if you enroll in Life Wireless’ basic Lifeline plan. It gives you just 500 minutes of talk and an equally-limited 4.5GB of internet. When you need a little extra at the end of the month, here’s how the Life website explains your next step:

ADD MINUTES/DATA

You can also add minutes via any MoneyGram agent nearest you.

* Unlimited Talk & Text is restricted to domestic traffic only. International talk and text is not included in the unlimited calling plan.

NewPhone Wireless

Available to residents of Arkansas, Maine, Maryland, Rhode Island and West Virginia.

Well, NewPhone presents you (and us) with a real problem. Its website give us no information — absolutely none — because all it says is:

“Under Construction” and “Coming soon.”

We’ll update this listing when NewPhone finally gets around to getting its act together.

Q Link Wireless

Serves the states of Arkansas, Arizona, California, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Vermont, Washington, West Virginia and Wisconsin.

Q Link doesn’t have the best basic Lifeline plan, but we can’t honestly say it has the worst plan, either. It offers a free SIM card (instead of a smart phone), 1000 minutes of talk, unlimited texts, and only 4.5GB of internet. The way we look at it, Lifeline is called the free government cell phone plan, NOT the free government SIM card plan. If you are only interested in in a free government cell phone instead of the more comprehensive ACP plan, this is not the plan for you.

Here’s how the Q Link website explains how to purchase additional minutes and internet:

Want unlimited talk & data?

Improve your service by selecting the right Data and Minutes plan.

Q Link then goes into great detail about all the top-up plans they make available to their customers:

Not sure how much data you need?

Select the perfect amount of data you’ll need to match your usage with our Data Calculator.

Rather than complain, the least we can do is congratulate Q Link does the admirable job it does in helping its customers determine exactly how much Top-Up they really need.

Safelink Wireless

Providing Lifeline and ACP service to millions of customers in Alabama, Arkansas, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

Uh-oh. This is another one of those cases where the basic Lifeline Assistance plan is so limited that it is virtually worthless.

Safelink’s intro offer provides customers with a SIM card instead of a smart phone, just 350 minutes of talk, and 4.5GB of internet. Really nothing to brag about.

Safelink does not reveal any details about how many minutes and texts and internet its top-up plans offer, and neither do they reveal how much those top-up plans cost, but unlike any other Lifeline company we are aware of, It’s all done via text. The Safelink website explains it all:

Welcome to 611611, the text helpline.

Have questions about your phone or service?
Help is just a text away.

Want to add more minutes, just text the word ADD and you’ll find the options.

Unfortunately, we were unable to explore those options because we are not Safelink customers.

SafetyNet Wireless

SafetyNet is now available for Lifeline and the Affordable Connectivity program in California, Colorado, Georgia, Kentucky, Michigan, Missouri, New York, Oklahoma and Pennsylvania.

SafetyNet Wireless offers some basic Lifeline plans that are, well, really basic. For example, in California you get only 4.5GB of internet. In Kentucky, you get just 1.0GB of internet. In Colorado, Georgia, Michigan, Missouri, New York, Oklahoma and Pennsylvania you get just 1000 minutes, but a remarkably-low 25MB internet. And in Wisconsin, you get a paltry 400 minutes of talk, and 100MB internet.

Lots of reasons, in other words, to need to top-up now and then.

Top-up plans available in California:

Top-up plans available in every other state:

We would give you more details, but they are only available to those who have already enrolled with SafetyNet.

StandUp Wireless

Low-income can enroll in Lifeline free government cell phone and Affordable Connectivity Program (ACP) plans through StandUp in Arkansas, Arizona, California, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Nebraska, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, West Virginia and Wisconsin plus Puerto Rico.

If you need more minutes or internet, StandUp’s basic top-up plan starts at $5 for 250 minutes, 250 texts, and 250MB internet, and are available in increasing increments up to the $30 Unlimited plan that gives you unlimited minutes, unlimited texts, and 8GB of internet.

The website notes that top-ups are effective immediately and expire 30 days after purchase.

We wouldn’t recommend these plans because other companies offer 100% free plans that provide more of everything.

Tag Mobile

Offers Lifeline/ACP plans Arkansas, Arizona, California, Colorado, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.

Tag Mobile offers a pretty damn good basic Lifeline plan (a SIM card, unlimited talk, unlimited text, and 8.5GB of internet) in 18 states plus California.

Top-Up plans are available in a wide variety of configurations and prices that allow you to easily add more talk, text or data whenever you need them. That being said, why would you need to purchase more talk or texts when they are unlimited in the basic Lifeline plan?

Tempo Communications

Offering Lifeline/ACP plans to low-income residents of Colorado, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Rhode Island, South Carolina, Utah, West Virginia, Wisconsin, and Wyoming.

If you live in South Carolina, you will definitely need a top-up plan, because the basic Lifeline plan provides customers with only 300 minutes of talk and 3.0GB of internet. The basic plan for most states provides unlimited talk and text, but only 4.GB of internet.

You can find top-up plans that deliver more talk minutes and more internet at this link:

Terracom Wireless

Offers Lifeline/ACP plans in Arkansas, Arizona, Colorado, Indiana, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, Nebraska, Nevada, Oklahoma (non-tribal), Pennsylvania, Rhode Island, Texas, Washington (not-tribal), West Virginia, and Wisconsin.

TerraCom has the honor of offering some of the oddest group of basic Lifeline plans available. For example, the basic Lifeline plan provides as few as 500 minutes in some states, 920 minutes in other states, and 1000 minutes in others. If you enroll in any of those plans, you will undoubtedly need to purchase more minutes from time to time.

To find complete information on Data Top-Up, go here.

To find complete information on Voice Top-Up, go here.

TruConnect

Get your Lifeline free government cell phone and Affordable Connectivity Program free government internet plans in Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin.

TruConnect has some very good basic Internet plans. In California it offers free smartphone, unlimited talk, unlimited text, and 6.0GB of internet. In 37 other states it offers a free SIM card unlimited talk, unlimited text and 4.5GB of internet.

Naturally, since it offers unlimited talk and unlimited texts, there is no need for the company to offer top-up plans for talk or text. Here is how it spells out its top-up plans for additional internet:

TruConnect Wireless wants to get you connected to the world at large with as few hassles as possible. We offer all of our plans without contract because we understand the importance of flexibility for our customers…

8GB
$30

Not a lot options, but concise, direct, and simple.

True Wireless

A five state provider that provides low-income residents of Arkansas, Maryland, Oklahoma, Rhode Island and Texas with Lifeline and Affordable Connectivity Program internet plans.

True Wireless is the only free government cell phone company that does not clearly spell out all its Lifeline and ACP plans on its website. In fact, just the opposite is true. In order to find out what plans are available in your state, True requires you to first fill out an application and submit it. It is outrageous that any company should require a potential customer to submit their full name, the last four of their social security number, date of birth, drivers license number, email address and phone number before they will tell that customer what products it offers. We think it’s an outrageous invasion of a potential customer’s privacy.

True is equally stingy when it comes to spelling out how its customers can purchase more talk, text, and internet.

6. Payment Methods for Paid Service Options: You can purchase one of our Top-Ups through one of the following payment methods: (1) credit/debit card (2) Money Gram (3) contacting customer service, or (4) buying a True Top-Up card at any of our retail locations. Sales taxes will apply.

Yes, that’s it. The company’s website does not give you any information about what you can buy, but it’s very clear about how to buy it. Odd, huh?

So there you have it. The internet’s most complete explanation about how to purchase more talk, more texts, and more internet from each of the nation’s leading Lifeline Assistance and ACP service providers.

Any other questions? Let us know because we are happy to answer them.

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. Mindy Mcintosh says

    I applied for a replacement phone two weeks ago and I still haven’t gotten it wats up with that my name is mindy mcintosh and my phone number is (DELETED).

    Reply

    • Free Government Cell Phones says

      Most companies say it will take two weeks, but our readers have repeatedly said it took three or four weeks or even longer.

      Reply

    • Free Government Cell Phones says

      The government doesn’t add minutes, your service provider does. Contact its customer service team.

      Reply

  3. Tony Wayne Pyles says

    Tried over n over again to talk to someone about the service. If this is all they can offer it’s no surprise that people give up. ATnT is the only service that will work in the area where i live. When you ask a rep about ATnT service they say you have to have a new SIM card and that will cost $20.00. Can’t understand if its free why they want money. If this be the case, i could go to ATnT and just buy from them.

    Reply

  4. nancy trepczyk says

    are incoming phone calls to wireless stand up counted as minutes called from the cell phone?

    Reply

    • Free Government Cell Phones says

      Yes. But during this coronavirus era, most Lifeline companies are offering extra benefits, so check with customer service to make sure that answer is currently true.

      Reply

  5. carlos r. says

    my name is carlos r. CELL# 213-XXX-XXXx. I would prefferablly re new annual contract thru phone please. it is the bbest option for me now. my mailing address is a big issue. please I need this number to connect with family menbers , get medical help. please someonone from californialandline call me for renewal thru my cell phone please!!!!.

    Reply

    • Free Government Cell Phones says

      No one from California Lifeline will call you, Carlos, because that organization has absolutely nothing to do with this website. Enroll with another company and tell the customer service agent that “I want to port over my current phone number.” Repeat at the end of the call to make sure your request has been taken care of.

      Reply

    • Free Government Cell Phones says

      That’s not something we could help you with even if we were your service provider, Jennifer. Contact your service provider’s customer service team.

      Reply

  9. Tina Moore says

    The phone I was issued com Q-link wireless is a horrible phone. I never have a ssignal and my battery is basically almost fried. Can’t download any app because it says low memory when I’m not low on memory…. I need a better phone and or Service paln please?

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to speak to customer service.

      Reply

    • Free Government Cell Phones says

      That’s another one of those questions on which we defer to Safelink customer service and/or tech support.

      Reply

  12. Dolores Serpas Rodriguez says

    My services have been disconnected how can I get it back? I don’t know if I have to renew every year or not please can you give me more information. Thank you in advance, Dolores S Rodriguez

    Reply

  13. PATTIE DITTO says

    THE 611611 IS NOT WORKING. I CAN’T GET MY MINUTES BALANCE. I TOLD THE CALL CENTER THEY TOLD ME NO THEY CAN’T LOOK INTO IT. SO WHAT DO I DO

    Reply

    • Free Government Cell Phones says

      You didn’t mention which service carrier you are with, but check your service provider’s website to see if they have an email or online chat function that will allow you to communicate with your service provider.

      Reply

    • Free Government Cell Phones says

      There are a number of reasons it could have been cancelled, Johnny. The only way to find out for sure is to contact your service provider’s customer service team.

      Reply

    • Free Government Cell Phones says

      We have no way of knowing what happened, because we are not your service provider, Irene. This is an independent informaational website. You need to contact your service provider’s customer service team.

      Reply

  18. Patches says

    I purchased a $20.00 SafeLink airtime card to add more minutes the my phone & it doesn’t give me the options it did the month before,it just gives options for Trac phone air time ,will the card I purchased work.and I tryed to add airtime from another device & it says I have to show proof of something ?

    Reply

    • Free Government Cell Phones says

      This is a question for Safelink customer service, Patches. Call them at 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      We would imagine that it depends on the make and model of your phone, Michael. We’d recommend Googling the name and model of your phone plus the words “user manual.” Then you can look up the answer in that manual.

      Reply

    • Free Government Cell Phones says

      No way for us to know, Chris. Depends on the make and model of your phone and your service provider. We’d suggest calling customer service at 6-1-1 to ask that same question.

      Reply

  21. Tina Stewart says

    I am using my own phone as of the end of July 2017, How come I did not receive my full 500 minutes like I used too,who do I talk too or call

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team, Tina. This is an independent informational website and we have no idea what your problem may be. Call 6-1-1 on your free government cell phone to be connected to customer service.

      Reply

    • Free Government Cell Phones says

      We’re guessing you didn’t read the article on which you’r leaving this question.

      Reply

  23. Forrest M. Tucker says

    How can I up grade my alcatel phone to a full version windows phone? my present phone # 240-230-****. I would like to keep the same phone I have but upgrade the one I presently have. This would considerably help me out as I am on Food Stamps, with no income and no job. There’s a way to send me a new upgraded phone and as soon as it is activated then the old phone would in active or just swap the card inside to the new phone? or is there a retailer new that can provide me with a new upgraded phone just by swapping sim cards? This phone is presently a free government phone

    Reply

    • Free Government Cell Phones says

      You were great in the 60s sitcom “F Troop,” Forrest. We love that show. You and Larry Storch were hilarious.

      You can get all your questions answered by calling 6-1-1 on your free government cell phone. That will connect you directly to your service provider’s customer service team.

      Reply

  24. HDM says

    I have had Safelink/Lifeline phones in other States. The number of minutes I had left and various other information on my account were always available by logging into a website with my phone number. Now I live in Oregon and recently recd one of your Entouch govt-subsidized phones. Do you not have a web site for checking minutes status? Also, my phone rings 7 times before Voicemail answers; where do I go to adjust that setting? I presume it is a Voicemail box belonging to Entouch?
    HDM
    P.S. If you cant deal with the above; what is Chad’s real e-mail address? I tried Chad@entouchwireless.net and .com and both messages bounced back undelivered…

    Reply

    • Free Government Cell Phones says

      That is Chad’s real email address. If you want Chad to answer your questions, leave your comment on our enTouch page.

      Reply

    • Free Government Cell Phones says

      That’s impossible for us to answer, Walter, because it varies by make and model of phone and by service provider.

      Reply

    • Dawn Obernuefemann says

      How do I check my minutes. And isn’t thwere a number am suppose to call to keep my minutes going every month. I live in Illinois.

      Reply

      • Free Government Cell Phones says

        Since we are not your service provider, we have now way of knowing how to check your monthly minutes. We are unaware of a number you are supposed to call to “keep your minutes going every month.” Your minutes should be added to your account every month automatically with no action required by you.

        Reply

  27. Jerry jenkins says

    I had to stay on the phone for over two hours to get my min in Apr.to get my min done the same in may but they still wouldn’t five them to me for may saying I didn’t complet something but if I hadn’t I wouldn’t have got them for Apr. So now its June still no min but ihavehad data the whole time as u can see im useing it now they gave me it but can’t call or text what do i do I’m on sosial security and its the only phone I have

    Reply

    • Free Government Cell Phones says

      Contact customer service again and ask for a supervisor. Explain your situation and ask to have the situation cleared up immediately.

      Reply

  28. Lillian Starks says

    I’m trying to add minutes to my daughter Access Wireless government phone and they only offer 25 and up I did hear them say 10 but after that they didn’t say it anymore what’s up with that

    Reply

  29. Heather Vaughn says

    I have an Alcatel cell phone and my minutes are running out really fast. I know I dont use alot of minutes. I just had my minutes put on my phone on or about the second of this month (April) and I already ran out. can you please check my phone and see what the problem is? Thank you very much. Heather Vaughn. I also am on food stamps.

    Reply

    • Free Government Cell Phones says

      We’re not your service provider, Heather. We’re an independent informational website. Call 6-1-1 on your free government cell phone to get in touch with customer service.

      Reply

  30. Pablo A Krenzer says

    So i have a phone from you guys but i lost it when i move to my house but i found it but i can’t call or text bc i think its off but i was wondering how do u turn it back on?

    Reply

    • Free Government Cell Phones says

      The rules of the Lifeline Assistance program say that free government cell phone accounts must be terminated if a phone goes unused for 30 days or longer. If we had to guess we’d say that’s the issue with your phone. If that’s the case you can now re-enroll with any free government cell phone company in you state. Here’s where you can find a complete list of those companies and their plans:

      https://www.freegovernmentcellphones.net/states

      However, please contact your former service provider’s customer service team to confirm that you’ve been cancelled BEFORE you enroll with another company.

      Reply

  31. Desire M. says

    My niece has a access life net phone and we live in New York. I’m having a hard time find a place where i can purchase minutes. Somewhere like CVS or Riteaid would be awesome but i don’t know what name to look under to buy them. Please help.

    Reply

    • Free Government Cell Phones says

      We love Montana. One set of grandparents were farmers in the Flathead Valley and the other set lived in Kalispell. We still have relatives all over the state.

      Unfortunately, Montana has so little activity in the Lifeline free government cell phone business that we don’t even list the state. If you live on Native American lands you may be able to find a small program, but we wouldn’t want to bet on it.

      We’ve researched the issue repeatedly and cannot find out a reason that explains why none of the major companies participate in the Lifeline program in Montana.

      Reply

    • Free Government Cell Phones says

      We’re not your service provider, Martha, so we can’t answer that question. Contact the company’s customer service team.

      Reply

  34. Kimberley says

    Hi good morning my name is Kim how come there is other safe link phones that just got there free minutes now before the first of the month and I can’t get mine that not fair 561-370-**** thank you

    Reply

    • Free Government Cell Phones says

      We can’t really answer that question with any authority, Kimberley, because we’re not Safelink. But you should get your minutes on the same day every month.

      Reply

  35. Joseph says

    I stay in California and I accidentally factory rest my phone . How do I activate my phone. I stay in California. It does not txt or call. The self activation does not work either
    Please email me – ********@gmail.com

    Reply

    • Free Government Cell Phones says

      The simplest solution is for you to google the make and model of your phone plus the words “user manual.” You’ll quickly find the user manual and can then look up how to solve your problem.

      Reply

    • Free Government Cell Phones says

      Unlimited minute plans are available only in Califonria and Oklahoma (and a few in Alaska). Do you live in one of those states, Lisa?

      Reply

  37. brenda says

    Life Wireless is dumping me 3/31/2017 from its service in northeast Texas I guess because I don’t buy any minutes or data from Pure each month. Now I have a AT&T phone and will not be able to use it anymore AT&T phone plans are to high

    Reply

    • Free Government Cell Phones says

      Not so fast, Brenda. There may be several other Lifeline free government cell phone plans that will help you out. Here’s where you can find a complete list of service providers doing business in Texas:

      https://www.freegovernmentcellphones.net/states

      Check them all out to find the plan that fits your needs best. Then call that provider’s customer service team to find out if you can Bring Your Own Phone and if your phone qualifies. We think you’ll be pleasantly surprised.

      Reply

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service team, Cathy. We do not have access to their records or technology.

      Reply

  39. Rhonda Peterson says

    is to be liver cysts Wireless and then to wireless can’t get me on so I’ll have this phone but it has ice cream can I take it and have it turned on I’m getting a new one through you know the internet and they’re going to mail it to me that I need something until then this phone is fine I just can’t get in it is so I can on the screen

    Reply

    • Free Government Cell Phones says

      It’s possible, we suppose, that we’re just haven’t heard of this new free government cell phone company called “Liver Cysts Wireless,” but we’re relatively confident that those odd words were created by your computer’s auto-correct function.

      Reply

  40. Jason Clark says

    I once received a free survey to complete and earn credits towards my monthly bill. things are sometimes tight as I have been unemployed for a few months and just found work trying to keep my head above water. this did work once. are there monthly surveys that one can complete to work though rough zones till paydays? if so please list more links.

    Reply

    • Free Government Cell Phones says

      It depends on the make and model of your phone and your service provider, Barry. First thing you should do is contact customer service or tech support.

      Reply

  43. migdalia says

    how do i get my free minutes on my cool pad arise i did not get my minutes this month and i how do i get in touch with my provider?

    Reply

    • Free Government Cell Phones says

      We can’t help you, Joseph, because we’re not your service provider. You need to contact its customer service team by phone or online to correct your issue.

      Reply

    • Free Government Cell Phones says

      Depends on the the make and model of the phone and your service provider, Jamie. (In other words, we cannot give you an answer.) Try contacting your service provider’s customer service team.

      Reply

  47. Jennifer says

    I have a Alcatel ideal touch phone and get safe link minutes but not this month how do I go in my phone to get them I know you can go on a plane safe link phone and dial *555 and then you can get them but not on a touch phone please help me with out calling them

    Reply

    • Free Government Cell Phones says

      Sorry, Jennifer, we don’t have an answer to your question. We don’t know why you wouldn’t be able to get your minutes on a touchphone.

      Reply

    • Free Government Cell Phones says

      Yeah, if you talked to someone stupid, it was probably us. (Just kidding. We have nothing to do with your service provider.)

      Reply

  53. Wanda says

    I have to call Tracphone each month to get my mins. They say my Safelink # is not linked to my Tracfone. Why can’t this be done so I don’t have to do this each month???

    Reply

    • Free Government Cell Phones says

      That’s the craziest story we’ve heard this month, Wanda. Is your Tracfone the cell phone that was given to you by Safelink or have you changed phones or SIM cards?

      Reply

      • Wanda says

        I upgraded after they sent me the first one because would not pickup on tower. Rep told me which phone to purchase that would work on Safelink…..So I did but always have to call and get mins. and get no data. Have had to buy some data…HELP!

        Reply

    • Free Government Cell Phones says

      As of today (December 2, 2016), all Lifeline plans are supposed to include a minimum of 500 MB of data. All new enrollees will also receive smartphones.

      Reply

    • Free Government Cell Phones says

      Do you really think we can troubleshoot your cell phone based on this email, Maria? You need to contact your service provider’s customer service or tech support team.

      Reply

  56. Randy says

    Hello,I am trying to check my balance,on minutes,and I dialed 611,and it won’t tell me my balance,I pressed everything the operator said to.

    Reply

    • Free Government Cell Phones says

      You don’t say who your service provider is, Randy, but try visiting its website to see if you can do an online chat with customer service.

      Reply

  58. julie ceballos says

    I just want to change my cell number from a 562 235 **** to a 626 number. My email is *******@gmail.com.

    Reply

    • Free Government Cell Phones says

      We can’t help you do that, Julie, because we’re not your service provider. We’re an independent website. You’ll need to contact your service provider’s customer service or tech support team by phone or online.

      Reply

  61. Brenda Hopkins says

    I am trying to add minutes with entouch that use to be budget and it won’t. Let me do it by phone keep cutting off while on hold what do I do?

    Reply

    • Free Government Cell Phones says

      This is a very mysterious subject, Brenda. Several other readers have commented on enTouch acquiring Budget and we denied it because there has been no news on that subject. However we just found that enTouch has acquired “some” Budget customers in Maryland. But when we checked your IP address, it says you’re in Pennsylvania. We’ll continue to look into this issue.

      Reply

  62. alissa pemberton says

    How do I add minutes to my budget phone? Budget is now entouch wireless,so how do I add time? Please let me know as soon as possible. My mother is suffering from terminal cancer and I am her power of attorney,I have to be able to answer my phone when her doctors call me. Please I’m begging for your help.

    Reply

    • Free Government Cell Phones says

      Budget is not EnTouch. They are completely different companies. Perhaps you got them confused with Boomerang Wireless, which is enTouch’s parent company.

      But putting that aside we’re very sorry to hear about your mom’s illness. If you go to the Budget Wireless website, you’ll see a place to “Add Minutes” right up near the top of the homepage. Best wishes to your mom.

      Reply

    • Free Government Cell Phones says

      Only your service provider can answer that question because not all cell phones work on all cell networks.

      Reply

  64. PJones says

    I don’t know if you can answer this or not. My granddaughter won’t put down my phone for her games. Does her playing use my minutes? I’m unable to make some calls. Also, I don’t know how to check for how many minutes are remaining. I know, I have to contact someone else regarding the minutes no being added at the 1st of the month. My phone is inactive for a few days at the beginning of every month.

    Reply

    • Free Government Cell Phones says

      Whole lotta questions there, PJones. Your game-playing granddaughter should not impact your minutes. We can’t tell you how to check your minute balance because you didn’t tell us who your service provider is, but most companies allow you to check your balance online. If not, call 6-1-1 and ask customer service if they can either tell you or tell you how to do it. Finally, we have no idea why you don’t have minutes the first few days of every month, but if we had to make a wild guess we’d assume that your “billing” period starts a few days into the month which would mean that you wouldn’t be able to use your cell phone the first few days of the month because you’ve run out of minutes. Do you remember the date your account was opened?

      Reply

  65. lonzo lovejoy no repace i just want to know how to read my minn/ says

    how do u read how minn. you have left they did not tell me ok i cant know how minni uses ps tell me i had the other co, for 10 nyear;s an i gave up 500 minutes a month for this co. and i cant even find out how to read my useage minn. i may change back in oct the 3 if i dont hear from u //my e/mail is lonzolovejoy@yhaa.com ok ps tell me or call me 304 928 ****
    [us] connext co.

    Reply

    • Free Government Cell Phones says

      Sorry, Lonzo, but yo can leave comments here all day long and no one will rep one. You need to contact your service provider directly by phone or online.

      Reply

  66. GARY ANTHONY GIBSON says

    i been getting minutes on my safelink phone on the first of every month and they stop putting minutes on what should i do could you sent me a another phone i need a phone for my work and my doctor appointment if you could do that for me i will appreciated if you could sent me another phone my address is 3222 canal street

    Reply

    • Free Government Cell Phones says

      We’re not your service provider, Gary. We’re an independent website, so we cannot send you a new phone nor add minutes to your account. You’ll need to contact your service provider’s customer service team.

      Reply

  67. Tammy Ball says

    i am extremely frustrated by the fact that if i need help that requires i (speak) to a rep.its either a 15-30 minute wait and IF I DO GET THREW then itz ANOTHER 20-30inute prompt of hitting #s til you get dropped transferred or disconnectef!!!! i have NO GRIEVANCE with the free cell phone idea its a great thing and a blessig for anyone that is needy like i myself but when i cannot recoeve the help i need via phone,internet or mail i get extremely offended BECAISE i got the idea to try getting assistance as threw the guidelines as a payig customer and my wait was under 1 min. or immediate attention!! it angers and humiliates me!! its belittling and embaressing to have ppl publicly LOUDLY ask if thats one of those FREE WELFARE/GOVERNMENT lazy ppls FREE phones too!!! i undetstand its ignorance and rude behavior i should overlook ignore BIT IT WOULD BE SUPER NICE if the program would make cell phones that DONT LOOK LIKE CHEAP TOYS and give poor ppl a boost of self confodence like when the food stamp program quot with paper stamp books and made the plastic cards! im sure ive heard more stories of degradation humiliation and anger about in the day them was used than i wanna recall!!! im personally very thankful for these programs i just really seriously ask the manufacturing of these things was considered on a much deeper level as well as the IMPORTANCE TO GET KIND SPEEDY ASSOSTANCE to these ppl same as everyone else
    thanks to ALL that took time to read this

    Reply

    • Free Government Cell Phones says

      We hear you, Tammy. These are all common complaints we hear about the Lifeline Assistance free government cell phone program. You’re not alone in being upset by these problems.

      Reply

      • Random says

        Just a question is there anything about phones on this that yall may be able to help with that you can just type out instructions of a number to call or numbers if that is the better option. Love the phone it’s free so it’s good no complaints except the minutes run out fast…

        Reply

        • Free Government Cell Phones says

          We don’t know who your service provider is, Random, so we can’t give you a specific answer. But in general, you should be able to purchase additional minutes on your service provider’s website.

          Here’s another option you may not have considered. Not all companies offer the same number of minutes, texts, data plans, etc. There may be better plans available from other companies. So here’s where you can check out all the companies and plans available in your state:

          https://www.freegovernmentcellphones.net/states

          Reply

  71. LateNightTip says

    SO I GOT AN ALCATEL ONETOUCH OBAMA PHONE, I DONT BELIEVE IT HAS A SIMS CARD BUT MY QUESITON IS THIS: HOW WOULD I UPGRADE THE PHONE? I DONT WANT A REPLACEMENT BUT I WANT A SMART PHONE. DOES ANYONE KNOW HOW I WOULD GO ABOUT DOING THIS?

    Reply

  72. Barb Barthels says

    How do I get my minutes on my new android phone? There’s no prepaid menu and the my account keeps crashing and I have called customer service 3 or more times and nobody seems to be able to figure it out. I didn’t get my minutes and the only reason I can use my phone is because there was leftover from the previous owner who I bought the phone from. This has been a nightmare. Please help if you can..

    Reply

    • Free Government Cell Phones says

      A couple questions, Barb:
      Have you spoken to your service provider’s tech support team? Are you certain that the phone you purchased is compatible with your service provider’s network?

      Reply

  73. Andrew Waul says

    Hello. God bless. I have a “accesswireless” phone, it is a “Coolpad” smart phone, that is managed by “i-wireless,” and as far as I read above, it is a “Lifeline “Lifeline Assistance business in Illinois” and “Care Wireless” is affiliated with it. Please tell me: (1) What top up card works to add, say, $5.00 worth of minutes to the phone when I run out of my 250 free minutes? (2) Can you “top up” the minutes, i.e., “add” minutes to the phone using a “Boost Mobile” card? (3) Can a Boost Mobile store add minutes to my phone using a computer and I pay for the minutes over the counter of the store? (4) Can you top up the phone minutes using a Virgin Mobile card? I live in New York City, NY. CAN YOU PLEASE REPLY TO THIS SOONEST, BECAUSE I AM LOOKING FOR A JOB AND NEED TO CALL POTENTIAL EMPLOYERS TO FINALIZE MATTERS. WHEN MY PHONE RUNS OUT OF FREE MINUTES I CAN RECEIVE NO CALLS. Finally, (5) I read that I can buy any phone, by any carrier and “transfer” the FREE PHONE, the accesswireless Coolpad phone service to that new phone. But, do I have to pay the new phone services rates, say, $30 per month if I do it with Metro PC or Vorizon wireless? THANK YOU VERY MUCH FOR YOUR HELP.

    Reply

    • Free Government Cell Phones says

      Sorry, Andrew, but you’ll need to get the answers to all your questions from Access customer service, which won’t be easy because it’s impossible to get a customer service agent on the phone. Try to contact the company by way of its online email form on its website. Good luck.

      Reply

    • Free Government Cell Phones says

      We don’t know which service provider you use, Claudia, so you’ll need to contact that company’s customer service team to answer your question.

      Reply

    • Free Government Cell Phones says

      Depends on the phone make and model, Charles. We try to answer all our readers questions, but we are experts on the free government cell phone program, not on cell phone technology. Your best bet would be calling your service provider’s customer service or tech support team.

      Reply

  76. Lakeisha Swoope says

    My minutes expired today will i get more minutes this month and how long will it take i just checked it and it says nothing i have no minutes

    Reply

    • Free Government Cell Phones says

      You’ll need to check with your service provider, Lakeisha. They’re the only one that can explain your minute situation.

      Reply

  77. Rosie Trevino says

    I am a new budget mobile customer and my question is if i purchased more minutes will they roll over if i dont use them all by my due date???

    Reply

    • Free Government Cell Phones says

      As we understand it, your regularly-allotted monthly minutes do not roll over, but your purchased minutes should. However, you should confirm this with Budget customer service to make sure this is still the case.

      Reply

    • Free Government Cell Phones says

      Nothing sadder than a disappointed mother the day after Mother’s Day, Marcia. Sorry you didn’t get the minutes you were expecting. Who told you you were going to get extra minutes for Mother’s Day?

      Reply

  79. Jimmie conley says

    Hello, I just got a new phone, my minutes and text was on there, I live on 73 beard street and my friend that brought me to get my phone also got his phone but his address is 273 beard st. My name is jimmie conley and through the mess up on our address my phone is locked down and I called some one and they said I have to buy a new card, problem is I don’t have no money to buy one, this is my number ***-***-***, my e-mail is jimmieconley***@*********.com, if you could be able to help me please contact me. Thank you jimmie

    Reply

    • Free Government Cell Phones says

      That’s an unfortunate situation, Jimmie. Can you tell us which free government cell phone company is your service provider?

      Reply

  80. sabrina barnes says

    I’m trying to buy a Airfair card to add minutes to my phone. I cant find a vendor. the two places I was told on the phone no longer sell them.

    Reply

    • Mitchell J Stepuch says

      My Tracfone has not been used in over a year. I do ave 4328 service days left on my phone.. But I have no minutes left. How can I reactivate this phone. My phone model is LG410G If you need the serial number, please ask.

      Reply

      • Free Government Cell Phones says

        If your phone has not been used in a year, your service provider has undoubtedly canceled your contract. The program rules say say accounts will be deactivated if unused for 60 days. We assume you will need to reapply to get service.

        Reply

  84. Philip D'Amato says

    I’ve called other phone numbers twice at the beginning of the month, and my new minutes aren’t registering. I’ve tried many times , but with no success. My cell phone # is: 607-232-****………………….My Serial # is; 352 202 060 721 **** My SIM # is: 898- 126-083-219-123-***-* My service ends on Jan. 31, 2016 Can you help me ?? Thank you for your time. My home phone # is…..607-333-**** .

    Reply

  85. Maria Regla Castaneda says

    I got service from safe link a few months ago I got to use part of my minutes then a few days ago I couldn’t call out or receive me what is happening please get back to ASAP THANK YOU

    Reply

  86. diaz watkins says

    i just got my newreplacf cellphone middle of november 2015 last mouth alcatel and now i have 34.18 minutes now december 10 2015 why i didn’t not get my 250 minutes for ths mouth december 2015 /

    Reply

  88. kerry jones says

    is this the company I would go to for extra minutes on my bluejay phone. if not who do I go through. thanks.

    Reply

  89. Barbara Yon says

    Do you mean to tell me I have to buy minutes after the 500 minutes are gone! I thought that if as long as I made a phone call a month I get minutes added back on of 250 minutes. Im totally confused, please explain.

    Reply

  90. mark andrews says

    my cell woks if i mess with the sim card i’m missing a lot of calls and when i fixed it and contacted safelink about it they said i had to keep the same phone that it could not be replaced or upgraded it took over 45 min to get this answer the only phone i have is my safelink phone and i have already had 3 heart attacts and my mother is in a wheel chair so what do i do now

    Reply

  91. Crystal Firkus says

    I got my phone in September. I had a few minutes left at the start of October …but never got my minutes for the new month. I can text but not get calls. I have tried calling the phone number on the box, listened to the phone recordings, looked up the Safe-link and tracfone sites, and even called Walmart…where I got the phone(through a promo guy). According to the little book, my minutes should come on automatically every month. Please help me. Thank you.

    Reply

  92. Sherry Stewart says

    How can I get cheap internet with wifi when i’m on a fixed disability income of only $733 a month. Also interested tv service.

    Reply

  96. Gwendolyn L. Coles says

    I paid $30.00 to add minutes on by phone at Boost It added to the phone for every minute I talk it take 10 cent. Can you fix it. I wanted unlimited minute. I understood it cost $30.00. My phone is 804855****. You can text me or email. Thank you.

    Reply

  97. Trish says

    I have a Life Wireless phone. I’m trying to look for places around my hometown that carries the Life Wireless phone cards and none of them seem to. I need help. Any suggestions?

    Reply

  98. nicole cole says

    I have a safelink tracfone that is not working good,but i have another tracfone though and i would like to switch everything over to the other phone

    Reply

  100. Olga Castillo says

    when does my minutes renew, usually my minutes are there the begining of the month, im still waiting for my minutes to be renewed

    Reply

  101. joseph young says

    got lifewireless free phone july14 phone wont recharge went back to rep got a new battery same thing call custmer service wait 35 mins hungup using another min phone try again 40 mins

    Reply

  104. Deborah Reynolds says

    I’m a current reachout wireless costumer my # is 614-203-****
    My mins are supposed to go on the 7th of the month and my phone does not work.

    Reply

  105. Marlene Lillie says

    I didn’t get my monthly mins called safelink they said was lifeline CNT verify my info but it is all the same. I get food stamps and medical what gives? Please help?

    Reply

  108. James W Evans says

    I have a Sprint pre-paid govt free phone, and Im out of minutes.Im having difficulty trying to add minutes I am completely out of minutes and need my phone for many important things I have called *3 and get nowhere I visited the Eastside office on Lien rd here in Madison and they told me they didn’t handle “Obama phones” and didn’t how to do it Im getting extremely frustrated,as I have trying to get this done for several days! I purchased a yellow Sprint card from Walgreens for $20.00 which is supposed to give 100 minutes but I get Bupkis What do need to do. P.S. I am a 61 year old homeless man and currently non-employed I had to borrow the money from one of my children HELP!!

    Reply

  109. Michael Johnson says

    From the beginning, it has always been, “Keep phone on/make a call, & receive 250 min./month” .. My minutes from May carried over to June, which was like 15 min. left. So when they ran out, I kept my phone on/dialed out to receive my 250 min. for June, & it’s just saying, “No Air Time”. This is ridiculous .. I’m not purchasing any minutes, because this phone is supposed to be 250 min./month, not 250 for 2 months. What’s going on here?

    Reply

  110. felipe says

    Ive had this service phone for 3 years and for the past year it has been freezing up and it turns off by itself. How can i replace or change the phone?

    Reply

  112. Daniel Laveau says

    have one of these reach out wireless phones and after contacting the Inspector general in Washington the Chicago FBI have impeded the minutes from loading and have some how via the electronic fusion center made it so the unit provider can not be accessed via the net to contact the company in one of numerous panned criminal designs to impede legal contact to lawyers and offices of accountability and to have me in incommunicado threat of no phone ..see FBI organized stalking g + community and Chicago corruption face book ……..

    Reply

  114. katherine hawkins says

    I did not get my free mins this month an I don’t know why an I tried to add them in the air time an it didn’t work please help

    Reply

  115. Rosalinda says

    # (831)212-****
    It’s been 30 days, do minutes reset automatically? Please rich bases on what my next step will be. Thanx! Looking forward on hearing from you.

    Reply

  116. Yuri espino says

    I aplay for a cell phone and I haven’t get it can you tell me how I found out if I got it in the mail. Cuz I think some one else is using it. Please contact me at ******@gmail.com

    Reply

  117. Evette montoya says

    I actually have a question how many minutes do I use per text message and how many minutes do I use for every call.

    Reply

    • FreeGovernmentCellPhones.net says

      It various from company to company, often about 3 texts for each minute. But sometimes fewer. And then there is Assurance Wireless with unlimited texts.

      Reply

  118. christie says

    does anyone have a list of each lifeline carriers top up amounts. i sell the prepaid cards for most of them at wireless warehaus in spartnburg s.c. i just dont have time every time to look up how many minutes you get

    Reply

  119. rusty dillion says

    I cant figure out how to add time to my cousin phone. It is a governmet provided phone. All i know is his phone number. I dont even know how many minutes he gets a month. Please help. He lives in de wit, ar.72042

    Reply

  120. treasa shockey says

    I am wondering how I can get the 500 minutes and 1,000 texts. I would realllike to know how I can get it. Thank you for our time.

    Reply

  122. me says

    I need a phone and live in Oklahoma where I live T mobile and Sprint doesn’t get service at my house what is the best company government phone plain to go with does anyone know would be very happy for any help thak you for your time

    Reply

  123. Edna says

    I am trying to add minutes to my phone online. What do I do because it keeps kicking me out. So I am doing something wrong.

    Thank you

    Reply

  124. franchesca says

    I need to know how can I put minutes on a sprint spectrum phone I guess is just like a government phone I don’t know what service its through

    Reply

  127. ellen says

    Safe-link stole 700 minutes from me. After spending a couple of hours with Customer “Service” there was nothing they could do. So I tried to buy minutes so I would have cell service, until the time I receive my service with E-Assurance. I can’t buy minutes bec. the instructions for buying minutes are ONLY for a motorola, but my phone is a Samsung.

    thanks a lot Safe-link. you suck.

    Reply

  128. Bryan Lobsinger says

    did not receive my 12/12 minutes yesterday what can I do to get them?? Have job offers expected and no minutes to get them!!!

    Reply

  130. Niesha says

    i love my Safelink phone . but i just dont understand why last minute they start charging me for text messaging 🙂

    Reply

    • Robert C Manthey says

      I’ve been at 1.94 minutes. I text a lot. I mean…I text a really lot. My phone is still at 1.94 minutes.

      Reply

  131. James Jackson says

    My handset is Kyocera….Carrier is Sprint…
    How to I reactivate my phone…as I have told
    that I am not an existing customer. I have a local L A Number.
    I am very ill; have dr visits; attorneys calling
    dr. visits…This is stressful….

    Reply

  132. lupe says

    i want to know how n when i get my next free min and tex for the next month?
    is there a number that i can call and check how many min i have?

    Reply

  133. jennifer says

    Can i recieve more free talk & text mins from spending my vision card at groc stores? Or is there any way to get more free mins added to my budget mobile cell phone?

    Reply

    • Nelson Lee Williams says

      I just activated a replacemant phone,but before
      My phone was stollen,i did not receive my monthly minutes.

      My prepaid service was inactive.We fixed the problem.
      But before that i put in #*0 and entered code but it was interupted.
      How do i get my monthly minutes.

      Reply

    • david hughes says

      i get free minutes on my assurance wireless phone and still have about 220 minutes left. on my assurance wireless phone. i droped it into the ocean i still have another assurance wireless phone that the free minutes can be added too how is this done

      Reply

  140. shellie says

    I want to know if/how to add mins to my assurance virgin mobile phone, using the free promo codes you can get online? does anyone know how I can do this?

    Reply

  142. amy says

    I have the Alcatel phone and I get 250 free mins a month I was told u can buy phone cards to add extra mins but I do not know what kind of phone cards…

    Reply

  143. Thomas says

    I had 400+ minutes on my phone, now today I have 250. I sure it’s because of the monthly reload. Though I thought that the minutes would add on. Exactly how does this work?

    Reply

  145. Tricia says

    I am wondering how to tell who my carrier is and what kind of the card should I buy. I have one of those Samsung free phones and it has TracFone logo on it but I live in an area where I wasn’t getting any service. I called customer service to let them know what my problem was and that AT&T was the only provider that anybody around here would be able to get a decent connection through. Because of the language barrier I spent an hour on the phone trying to get someone to understand me as well as I understanding them, they finally got it. They sent me an new Sim card to put in my old phone and now I’ve got great coverage out here but I don’t know who the provider is. There was no paperwork sent with the card, there is no information on card, and there’s no information in the phone. Basically, it looks like a generic sim card.

    Reply

    • Free Government Cell Phones says

      How did you call customer service without knowing who you were talking to? Did you call 611 to get them? Why didn’t you ask customer service who you were talking to?

      Reply

    • mmmc says

      If it is compatible with the company you are contracted with. Call your gov’t program rep, or dial 611 from your gov’t phone.
      Have your ESN or MEID numbers from each phone, as well as name and model number of your other phone, available when you call the rep. They’ll let you know.

      Reply

  148. Lettice Bridges says

    Samsung government phone has 200 service days, but zero minutes
    The due date for additional min says 1-31-2015 please help Need some minutes

    Reply

  149. Gilbert Coleman says

    I had to grt an alactel Lifeline Assistsnce phone. It did not cost me anything and I got 250 free minutes. We were told by the representative that we never had to buy minutes that when our minutes were up all we had to do was dial any number and it would automatically hook me up again for another 250 minutes. We were told we never had to buy any minutes that it was all covered by the government. Well its all a big scam because now my phone does not work and we can’t call anyone! There was no book or psperwork with the phone only what the represenrative told us. NOW what do we do to get the phone back on??? Any phone number we can call for information?????

    Reply

    • Yolanda says

      Usually you can dial 611 from any cell phone for customer service or even trying to dial out will connect you automatically to customer service. However, I have never heard of minutes being replenished right as they were used up. Minutes are usually replenished on the bill cycle date so it would be once a month. Sounds like the representative may have been new or misinformed themselves. Your minutes should automatically replenish the same time every month so it would be the same day as your activation date.

      Reply

  150. Randolph newhouserd says

    I’m having terrible problems w/my minutes virtually disappearing in a very short period of time. It is not
    My usage. When I try and call I get the same stupid recorded message that leads me no where. Call
    me immediately at 248 ***-**** so I can speakk w/a person. 2:15 5/22/14

    Randolph Newhouser. If not resolved immediately, I’m switching carriers!

    Reply

    • PleaseDont says

      Oh, please, no! Don’t take your “business” elsewhere when you’re getting a free phone and free minutes. Geez. What a threat.

      Reply

      • mmmc says

        Why not?!?
        If you honestly believe these companies (not the Gov’t assisted benefactors) do not make money off of the customers brought to them by the Gov’t assisted programs, you are so, so wrong. These companies, after contracting with the Gov’t aid program, not only increase their potential customer database, they also increase their company profit when they upgrade the customer to a much nicer,
        prettier or more efficient phone. Along with this, include the extra service purchased each month to supplement the (average) 250 minutes provided by the Gov’t assisted program. Let’s see, lets do an avg. $10.00 added each mo. by each customer. That
        looks to be a pretty big profit. At least for that company that is providing the FREE service to the Gov’t Assist program. In fact, for an individual to revue e such poor service, I would definitely contact the Gov’t Assist program who provided the service, explain the situation, cancel the service and con.tact
        a program that is working with a company that appreciates the many benefits they are receiving
        by working with the many Gov’t.Assist Programs.
        So, while you are ridiculing this customer with the legitimate complaint, I’m gonna ask him which company/carrier he’s with so I (and hopefully others) are aware of which companies are giving poor service and/or seeking to take advantage of a Gov’t funded program as well as the clientele and future potential profits acquired in contracting with and offering this FREE service to US!

        Reply

    • Cynthia S says

      Is your phone a flip phone? If so, make sure that it is hanging up when you close your phone, otherwise it will stay on and keep using up your minutes!

      Reply

  151. heniretta north says

    would any one know how i get my free minutes on my gov phone.they havent put them on there
    THANK YOU.

    Reply

    • Hal Morris says

      Simply call the government and inform them that they have failed to update the minutes on your phone and they should have you up and running in a few minutes! It may take a few trys to get through, the government is usually very busy, but once you do its a snap! Hope this helps, have a great day!

      Reply

      • Mmmc says

        Dania,
        If Wolfie says only Verizon works in his area, why would you tell him/her to call T-Mobile?!? Anyone w/cellphone knowledge would know T-mobile & Verizon are Competitors, not subsidiaries, with Verizon having the widest network coverage and T-Mobile lagging a very poor

        Reply

      • Mmma says

        What this person, Wolfie, needs is the name of the subsidiary (gov’t assisted lifeline) cellphone company that is sponsored by, and works on the same network as, Verizon.
        Your answer, unfortunately, is telling the customer to call a COMPETITOR of Verizon, and in this instance, a competitor who is very substandard in their network coverage.

        Reply

        • mmmcmma says

          If possible, and this is my question also, could you provide the names of the parent companies of the various lifeline programs?
          And, ok, we know there are 4 major networks, (Sprint, AT&T, Verizon and T-Mobile). Which (specific) lifeline programs do each of these 4 major networks support?

          Reply

      • mmmc says

        Dani
        Wolfiestatesthat the only network coverage that works in his area is Verizon. Therefore, telling him/her to call T-Mobile is totally incorrect. T-Mobile is a COMPETITOR of Verizon, not a subsidiary, (though that is not a totally bad idea, considering the

        Reply

        • mmmc says

          Ok, trying to get this on.
          Wolfie is not asking for the name of a competitor to the only company that is able to provide him with network coverage, he is asking for the specific Gov’t assisted Lifeline SUBSIDIARY program(s) that is/are appended to, supported and or sponsored by Verizon.
          To make this more clear, there are 4 major Network carriers in the United States. These 4 major carriers (Sprint, Verizon, AT&T and T-Mobile) provide network coverage for other (subsidiary) companies who pay the individual major (parent) network so that they can use (ride along on) their network and provide network coverage for their own customers.
          Along with this, the Gov’t also contracts with these major carriers, either directly or through a subsidiary (child) company in order to provide free Gov’t LiifeLine assistance

          Reply

          • mmmc says

            Ultimately,.what Wolfi asking is the name of the LifeLine program that is contracted with and is using the Verizon Network Carrier wavelength.
            Personally, it would be nice to know ALL the subsidized programs being listed individually, by each of the 4 Major Network Carriers, individually. This would make it MUCH easier to match up with a program based
            ed on availability and network need. Or strength.

  155. Glenn Martin says

    I didn’t receive my minutes for the month. What is the #– numbers to receive your new minutes for the month. Thank you.

    Reply

    • Yolanda says

      I agree! I just tried to pay on the website for enTouch wireless and it just tells you what top up cards to purchase and the number to customer service so I called and they were closed at 6:30pm! I’m frustrated because earlier today the rep told me I could pay on the website too!! 🙁

      Reply

  157. Audrey Lockett says

    Can’t get my free 250 minutes per month. Have called repeatedly and was told the system is being changed and I would get minutes shortly. Still waiting after a month.

    Reply

  158. angela ruiz says

    I am having a hard time buying minutes and my have to get another Carrera 323-360-6730 I can log in to my account it says that I have the wrong pass word or id number

    Reply

    • Dania says

      Well I recommend that you call the assurance wireless people and ask them to help you to setup a new password and find your correct ID number

      Reply

  159. beverly alcorn says

    i want to know how i can get a free 1000 text minutes on my phone i had it on my on phone but the sent me a new one and it dont have it on it.and also i reference my sister in law and i was going to get 100 free minute.

    Reply

  160. Vickie says

    My mother in law has a government cell phone and she lives in a different state than me. I’m not sure what type of phone she has but I need to add minutes to her phone. Can you assist me please. She lives in Savannah Ga

    Reply

    • Denetrica Jackson says

      Hi I find that reachout wireless is a better government phone program once you use your 250 free minutes you can add minutes by phone 1-877-870-9444 or go on line to Reachout wireless free government phones, select add minutes at the top, and you will see a lot of plans I prefer the unlimited talk and text for $37.50 a month Oh you can apply on line at http://www.reachoutwireless.com

      Reply

    • Debra Gonzales says

      Yes I have a new government cell phone through Telescap, and I can not set up a voice mail, nor can I track my minutes, so that I do not go over, Voice is 1000 minutes and text is 200, all I would like to do is keep track of my minutes and text and this Company does not have anything set up, can someone help me get through to these people, always have to call for everything, and Customer service stinks.
      Thank You for your help in advance
      dgbanning2@yahoo.com

      Reply

  161. anthony trotter says

    1 have one of those kin government free phones and need to know how can I go on line to add minutes to this phone ,or where can I buy minutes at for this phone I live in Milwaukee Wisconsin?

    Reply

    • rose whitten says

      how do I, get my free minutes on my Samsung phone, you sent me a card two months ago to use 555, but it is always unavailable. I have called and got no help. pleasehelp me get my minutes. thank you

      Reply

      • Dania says

        The 555 never works I recomend you don’t use it cause your wasting minutes. To add minutes to your phone you go to top-up enter top up PIN, enter a promo code(optional) or top up by using credit or debit card or paypal

        Reply

  162. Kathleen Hurt says

    I am a single woman, just moved in with a friend. I am currently unemployed, car is broke down, license is suspended. I do not have a phone or phone service of my own. I do have computer access and wifi where I am staying. I really could use a phone to contact potential employers and have them contact me.

    Reply

  163. vanessa says

    im from Houston Tx and i have a safelink phone. but my phone got stolen nd i wonder how could i replace another one

    Reply

  164. Jannetta says

    I’m from Utah and have a safelink phone. My minutes did not re-set like they should. I did what they told me to go to prepay add time hit no on promo code and type 555 for the pin… after that it said network not working can somebody please tell me why???

    Reply

  166. ivellis rivera says

    I got my phone in puertorico and i’m on vacation in milwaukee i was wondering where can i buy minutes because the card i buy it’s called pure wireless buzz

    Reply

  167. Lorraine Hudson says

    I have service thru EASY WIRELESS (DO NOT GET!!! VERY VERY UNHAPPY!!)
    I got my cell service in the month of May-2013…I sat down with the girl and made sure that I was wanting UNLIMITED TALK/TEXT (my kids text-uggh!)..she reasured me that that is exactly what I was signing up for-Very excited about my luck since I am disabled and see 5 different doctor-fixing to have surgery-and live alone and the phone was to be my only source of communication…all for $1.00-wow right? A couple of months later they shut my off-after extended conversations, I was told that it now was $5.00 for the UNLIMITED TALK/TEXT! Well, okay-still a great deal for someone with VERY LOW-INCOME (RIGHT?)…then sometime in September they changed again-again I was not notified! Here it is December…went down to the store(is it really? looks like an empty building with a table and register and computer-whatever!)…December the 14th I paid 2 months worth of phone sevice…my bill wasn’t due until the 21st! (I have no Idea when I can get another ride there!)…December 16th, they shut my phone off!
    OMGosh, really? So I went up to the store again-and was terribly upset when I was treated like crap..and told that I was abusing the phone! I proceeded in asking what that meant! “You use your phone too much!” was the answer to that! Then I asked them how could that be-I have UNLIMITED TALK/TEXT…that means UNLIMITED! Apparently not anymore…they decide how long you are to be able to use the phone-even if it is unlimited! My daughter’s boyfriend paid them another months worth of service just to have them turn my phone back on-and it only covers 100 minutes! CAN ANYONE HELP ME?????????????????????? I desperately need service NOW that I can afford-fixing to have surgery in Oklahoma City…I need service-cheap! PLEASE HELP ME!!!

    Reply

    • Free Government Cell Phones says

      Lorraine,

      Sorry to hear of your problems. We had not heard of Easy Wireless before your comment and looked them up. I see they are in three states, one if which is Oklahoma, which it sounds like you live in. We looked at their plans and I see the $4.99 Easy Lifeline Unlimited* plan. Note the asterisk at the end of the plan name? Well, we looked down the page to see what it meant and it says this:

      *Our Easy Unlimited plan comes with 2,000 minutes to use for voice or text messaging, while our Easy Unlimited Plus Data plan comes with 2,000 minutes to use for voice or text messaging, as well as 1 GB of data. Customers will receive an invoice via text delivered to their handset monthly. See our Terms and Conditions for excessive use definitions, and flex calling options.

      So, we went to the Terms and Conditions to see a little more about this. Well, when they say “2,000 minutes to use for voice or text messaging” that’s not 2,000 minutes plus get your text for free. Each text message (in and out) cost you one minute. That’s how you probably got above 2,000 “minutes.”

      BUT, the calling 2,000 minutes unlimited is B.S. Why don’t they just call their plan the 2,000 Minute Plan? This is dishonest.

      Reply

  172. ot says

    I’m not a customer or have an account with the free phone deal but I have a pregnant sibling who does. I just needed to add minutes to her phone cause she’s due any time. How can I add minutes.

    Reply

  173. carmel drizzle says

    i threw my box away that contained my airtime info can somebody please give me a workin numc=ber thnku and god bless

    Reply

  174. liz says

    Hello I was wondering how would I be able to change the plan I originally have with safe link? And I would like to know if we have free night and weekends as well? If not you should consider putting free nights and weekends it can help with saving mins for those who are unable to pay for refills such as the elderly, people with disability single parents and children who need to keep in contact with their parents as well. One last thing how can we check your account and make changes our self without the help of a rep having to do the work for you a lot of people don’t have time to go to a rep to make such changes during the day?

    Reply

  176. Lindsey wagner says

    The minutes are usually added on the 1st through the 3rd of each month for government phones. I heard some states are different. If your minutes have not been added you can take your battery out put it back in and it will add your minutes. Your phone also has to be on during this time the 1st through the 3rd. If your minutes are still not added then go to MENU then PREPAID then ADD minutes or add pin and type in pin number 555 or 5555. I think its 555 though then turn phone off if it doesn’t add within 2 minutes. Anyways about the issue with the minutes if you choose the plan where the minutes roll over then you get only 125 minutes per month. If you choose the plan where you get 250 month then the minutes do not roll over. It resets your minutes every month even if you only used 5 min the previous month it will not roll over so if you have roll over plan and its not rolling over then you need to call customer service with whomever you got government phone through and tell them you have rollover plan and that your minutes are rolling over but your new minutes of 125 are not being issued as well. They should give you your minutes owed all at once if not ask to speak with supervisor if the supervisor does not settle the problem keep asking for the supervisor of each supervisor till someone helps you. They are not going to risk there business over some minutes so trust me you will get your minutes your owed. Hope this helps.

    Reply

    • Lindsey wagner says

      Also would like to add that some of these companies will try to rip you off and not give you your minutes. If ou are not at the end of your year and you turned in all your paper work they request after you signed up and got approved, then you will defiantly get your minutes every month. If they say you are not owed any and that you have no pending minutes you need to ask for supervisor and explain that you 100% are owed minutes and explain that you keep track of everything and that they have not issued them for this month. The month is not over so call and get your minutes before oct 1 so they will roll over as well if you don’t use them. Everyone needs to keep track of your minutes because this happens more often then not.

      Reply

  178. Bessie Davis says

    TO WHOM IT MAY CONCERN;
    I APPLIED FOR THE 125 MINUTES THAT CARRY OVER IF YOU HAVE MINUTES LEFT OVER,NOW MY GOV PHONE xxx-xxx-0554 THAT I’M SPEAKING ABOUT DID NOT GET THE 125 MINUTES FOR SEPTEMBER 2013.YES I’VE GOT MINUTES BUT THEY ARE FROM PREVIOUS MONTHS CARRY OVER AND THAT’S THE MEANS OF MY LONG DISTANCE CALLS.I TRIED ASKING FOR MY NEW MINUTES AND WAS TOLD THERE WASN’T ANY PENDIND MINUTES DUE TO ME,WHY??THIS HAS HAPPENED TO ME TWICE.I ALSO HAD TO BUY ANOTHER TRACFONE DOING THE MONTH I DIDN’T RECIEVE MY MINUTES AND WHEN I TRIED TO ADD MINUTES TO THAT PHONE I COULDN’T BECAUSE IT WOULDN’T GO THROUGH,WHAT’S GOING ON WITH ME NOT GETTING MY FREE MINUTES,I HATE TO SOUND LIKE AN UNGRATEFUL PERSON BUT THIS IS CAUSING ME TO SPEND MONEY I CAN’T AFFORD.WASN’T THAT THE PURPOSE OF GIVING OUT THE FREE PHONE AND FREE MINUTES?? I’M JUST SAYING I DIDN’T GET MY MINUTES FOR SEPT.2013 AND I NEED THAT PHONE TO KEEP IN TOUCH WITH MY DAUGHTER WHO HAVE HAD CANCER AND IS IN THE HOSPITAL TOO OFTEN FROM RESULTS FROM CHEMO.AND THE MANY SURGERIES OF HAVING BOTH BREAST REMOVED AND HER RECONSTRUCTED BREAST REMOVED ALSO,PLEASE FIX THIS BECAUSE ALL MY FAMILY IS LONG DISTANCE AND ALL MY DOCTORS ARE LONG DISTANCE ALSO,I’M DIABETIC AND I’VE HAD A HEARTATTACK,DAMAGED KIDNEYS AND A SLUE OF OTHER PROBLEMS THAT I VISIT COUNTLESS DOCTOR ON COUNTLESS TIMES A MONTH,THANK YOU.MS.DAVIS

    Reply

  180. Christine says

    I am a Conexion Wireless customer and my minutes is not on my phone i am trying to get n contact with y’all but the number u have saying not a working number how am i going to add minutes to my phone if unable to contact the provider u have 2 1-800 numbers but neither one of them r nonworking numbers so would u please provide me with a good number so i can talk with a respersentative about adding minutes to my cell phone or account. Thank You!

    Reply

  181. Love James Carter says

    I attempted to change my phone number and
    now my sim card has be shut down.
    WHY?
    Previous Cell number ending in 5233

    Reply

  182. Vanessa says

    I can’t recieve text on my phone. It is so raggly. I don’t see why they give s these raggly phones when theyare getting paid millions of dollars for people like us[poor]. they are treatng us just like that too. it takes 40-60 minutes for them to answer when you call.

    Reply

  187. Crystal says

    My son let the phone die and we had 220 min before that happened and now that it has been charged back up we have no minutes. Is there a way to get those minutes back??

    Reply

  188. JACKIE says

    So I guess I’m not the only one this is happening to…Everytime / or when I do get through to ass…. they tell me I’m the only one this is happening to …I even went and bought another phone thinking well you know what I was thinking and NO it did not work….and this is my only source of communcation via phone I mean….So I give up….I think I’m going to go to tracphone since all these are hokey and they none of them stand behind the product and the service…and besides I need my phone to work the right way…tired of the run around….
    Hope you all get what you need …Have a great day…jaxs

    Reply

  189. Ericka Duval says

    i bought minutes last night for my reach-out wireless phone and my phone doesn’t work. My phone # is ***-522-6439. the conformation # is ***481842J2461619 can you fix this asap thank you Ericka

    Reply

  194. carlos cano says

    I would like to have android straight talk or any other com partible phone but .I don’t know if it work with gov plans if it works how much it cost the telephone and how much is the plan whit internet at this moment I pay 26.50

    Reply

    • Laura says

      I’d also like to have an Android phone, but I can’t get one because too many taxes are taken out of my PAYCHECK to pay for all the free government phones and all the minutes. As it is, I’m trying to add money to my asshole crackhead sister’s phone so we can get ahold of her to make sure she’s not DEAD.

      Reply

  197. Kimberly Webb says

    I just got monthly minutes and my phone is not working. When I call it from another phone I get a busy signal. Can you help

    Reply

  198. ruby thompson says

    i put 5 dollars on my phone today for the extra package thing n i didnt get it instead its taking minutes off at a time how do i get this straighten out my cell number is *** 879 9110

    Reply

    • ruby thompson says

      i want the 250 min for 500 instead its taken 2 dollares off for texting i cannot talk n thats all i can do i have no voicebox n i rely on the texting to talk with my family n friends

      Reply

  200. teresa says

    I have assurance wireless, over the last month and a half I have had no service in or around my home???? I get a call it goes to voice mail, I try to access voice mail, the call drops and is not audible?? I have to go over 2 miles from my home to make a call, it still drops calls and if I go 5 miles than I can have a successful call. I called assurance 8 times over the last month and could not get an answer to why no service? the other day they asked me if i had other buildings and trees near my home?? the nerve..of course Im poor on housing and live in an apartment and we live in oregon? where is is not any trees. I had no problems the first year at all. Yesterday I went to target and they told me the truth that sprint is revamping there network so the cell towers are not working that great?? Why cant assurance be truthful. So I called assurance and told them about the sprint revamping ( which is who assurance wireless uses for there service) and the “Live Advisor” spilled her guts and told me everything??? but why is it taking well over a month to have service?? Im disabled and need a phone in my home..Im not getting any answers fro assurance??? what can I do I cant use my life line any where else?? i cant activate my net 10 phone but for the low minutes I have to pay over $20.00 Im now paying assurance $5.00 for barley any service untill when ever sprint gets done doing whatever.. This vent is for those on assurance who have not been told by assurance or target what is going on with your service..

    Reply

  201. Nikki says

    how do i know which one my bf’s government fones through, all i know is it says boost mobile on the back but he gets free mins put on it once a month im trying to add mins to it but idk which carrier he has it through bc his dad gave it to him and all it says is boost mobile and there is no option for boost.

    Reply

  202. raymond greenley says

    Ok so I did my recertification three weeks ago By mail,and I Still don’t have any minutes,can someone help me

    Reply

  203. felecia says

    All u have to do is press the up arrow key and it will ask if u want to add mins or change plan..so u click on that n it will tell u ur mins and message options

    Reply

  206. ShayJ says

    My guy has a lifeline phone he’s been trying to add minutes but can’t seem to find a place to get them. The card that came with the phone said he could get it from tag wireless or airfair mobile but neither 1 of those are in the stores near us

    Reply

  209. Reachout Wireless says

    Attention ReachOut Wireless customers,

    If you are having difficulty applying minutes to your account or have any other questions and concerns, you can contact our customer service directly by emailing feedback@reachoutwireless.com. We will respond as quickly as possible, and work to resolve your issues.

    Thank you,

    ReachOut Wireless Customer Compliance

    Reply

  210. Feker Pet says

    Hi,

    So the upgrade minutes is not free also if you have a free gov cell phone and you want to upgrade for additional minutes u can.

    Best Day

    Reply

  211. leslie wimsett says

    I let my boyfriend borrow my phone he put lock code on it now we are broke up how do I unlock it to be able to use it

    Reply

  214. Bruce says

    I lost my phone and just called about a replacement. They said they are starting to get some refurbed iPhone4. They said they have unlimited data and are not limited to the 250 minutes. Everyone should call in for a new phone before they run out.

    Reply

  215. kola says

    I have been told my minutes will be added in 72 hours it’s 72 plus hours and I have not rceive those minutes yet. And could someone that speak better english talk to you PLEASE! I lost my pin and they reconneted my phone, and from there I have no service at all. What can I do?

    Reply

  216. Crystal whiteday says

    I got my phone in Oklahoma, I have a droid and I am wanting to know how to check my minute balance and how to re-up my minutes at the end of the month?? Any help will be appreciated. Thanks.

    Reply

  219. Leonara Houghton says

    i would like to now how mine minutes im gettin a month and will thay biuld or be takin away from me

    Reply

  220. Joyce George says

    I paid for minutes 3 weeks ago and they aren;t added. You never answer the phone. U are always busy. and I need an answer ASAP. 818 383 5365 is my number, I have a receipt from CVS pharmacy that states I paid thru moneygram.

    Reply

  222. vivian garcia says

    I am haveing a hard time puting minutes on my phone i call it rings then it hangs up i cant get throw i have benen trytng sence the 4th it is know the 10th i dont want them to turn of my phone

    Reply

  226. Wilfred J. Eckola says

    Don’t you people know that this is just another way of our “fine” government to keep tabs on what you are doing? All they are doing is gathering information on who is doing what and to whom. Don’t just think of this as just another government handout. but instead of another form of spying on the American people. Why are you so naive to the fact that this government is no better than any other 3rd world countries? Wake up and smell the stupidity!!!

    Reply

  227. Human Needs, LLC says

    To answer most of these questions, in a general reply, I will say this:

    1. To add minutes to your phone, you must know which lifeline service provider you are with. That is the ONLY company you can add minutes to your phone with. You can not purchase airtime at Walmart, Target, etc., and add to your phone.

    2. If you have not received your monthly airtime, you will need to contact the company that provided you the phone. They are the ONLY ones who can assist you with your issue.

    I will not say anything about the different providers, but none of them currently cover all 50 states, so you much research which providers are available in your state.

    Reply

  230. frank palazzo says

    i cant log in to this site or virgin mob.i see everybody having trouble changing up to the twenty dol. plan me included what is the problem y would u offer this serv. and no one can get it i already canceiied my at&t plan this is crazy

    Reply

  231. keisha says

    where do i go to add mins. to my phone been calling all day but have not gotten a answer.can u please tell me where i need to go to get more mins. THANKS

    Reply

  232. Ashley Bullock says

    My mom has the Safelink phone but for the past 2 months they have not put any minutes on her phone. Any idea what I can do about this?

    Reply

    • jerome p sankus says

      i really need my min.put on my phone,they are always there the first of every month.i am not sure way they are not.can you a please put them on or tell me what happen.typlease call or write

      Reply

    • Laura Peffley says

      I did not get my minutes for the month of March – my phone is listed with someone elses name – my number is419-615-3737 — I really need the minutes -=- thank you

      Reply

  234. Elnora says

    I have not received my monthly minutes for this month and the phone will not allow me to call customer service. Whom should i contact?

    Reply

    • april harrington says

      i have the same problem.i cant get a hold of any one to help me at all.i have been trying for over a month.i think this is a big scam.and i think that the president needs to know that the government is scamming poor people .but it dont surprise me,they have done it for years.

      Reply

  235. brian cunningham says

    Have been trying to contact anyone about minutes on my blackberry that i received. How can i get minutes on my phone please? Love the phone just dont have any minutes!

    Reply

      • Human Needs, LLC says

        Blackberries are available as free phones. You can purchase refurbed blackberries at ridiculously low prices, yet in this case, they are just used phones someone has traded-in. There are some droids available as well, but it is just a matter of what phone the person picks up to ship, as to what phone you will receive.

        Reply

  236. KIMBERLY HARNDEN says

    I lost my pin and I cant get to the site to add minutes to my cell phone can anyone help me? I do have the credit card.

    Reply

  237. Betty Stephens says

    I’m trying to recertify to keep my government cell phone and I need help doing it!I went onto the website and I didn’t find the information on the website anywhere could you please walk me through recertifing?.

    Reply

  238. Robert L Harris says

    I missed placed my phone and did not add air time at the end of January. Do I have to wait untill the end of February.. I have tried to get airtime but it does’nt give me minutes

    Reply

  239. patrick says

    i need to add minutes in my phone but i can’t find any movida card in almost all 7 eleven stores.what should i do?

    Reply

  240. joanna walton says

    i need minutes so bad like now because my boyfriend is missing and he has a phone and i need to get a hold of him. please help

    Reply

  243. janie laird says

    looking for the web site to buy extea minutes for my reachoutwireless phone,i’ve had this phone over a year always went to a web site i had in my fravoites list now it’s not there any more.can’t find out where to go now to buy extra time on my free phone & min.. i see i am not the only one that can’t find where to go on the internet to buy extra min.

    Reply

  244. steph says

    i am trying to buy minutes for my phone. i am not understanding how i am suppose to put more minutes on my phone. i need more then i have and i am not seeing anything to help me get more minutes on my phone. the card that was sent said i could call, go online or go to a local store in get a card. i am not sure what type of card i am suppose to get and you can not call to use a debit card either. how can i put minutes on my phone?

    Reply

  248. Leslie says

    I understand how to upgrade to the extra min.plan through my account, my issue is what is my pin#?
    Thanks for your speedy response

    Reply

  250. Lisa Kivi says

    I want to change my plan to the $20.00 a month but everytime i do it doesn’t work. I put $20.00 on the phone for the $20.00 plan and it did’t work am i doing something wrong. Please let me know.

    Reply

  253. Cheryl Weimer says

    You service says its open to change my plan for extra minutes or Top up from 6:00 am to 6:00 pm Not only was my phone still not working when it should have been, but it says your closed when I call I wanted to Chane my plan for the 500 minutes!! ~~~ ????? Plz message back on what to do.

    Reply

  254. meusha says

    i have an goverment phone and i need to try to figure out how do you get the other fone that was shown on television besides the 250 free voice minutes phone that was being sent out

    Reply

  257. andre says

    i have a phone i should be getting my 250 minutes on the 13 off every month but now is the 14 and i havent get my minutes as yet what should i do or who should i contact my ph. no.is 9546611476 thak you

    Reply

  258. kim williams says

    this is really ridiculous i cant put minutes on this phone to save a life. It should not be this hard to put minutes on a phone. There are truly flaws in this program.

    Reply

  260. tyrone traylor says

    to yourtelwireless i just got my phone thanks i love it. but i really need to know how do i check the balance on my minutes, please text me and let me know

    Reply

  261. Marie Wilfong says

    For 3 Days I HAVE BEEN TRYING TO REACH SOMEONE IN REGARDS TO ADDING MINUTES TO MY PHONE AND A FRIENDS PHONE. WHEN I PURCHASED THE MINUTES, THE LADY AT THE STORE TOLD ME THAT SINCE THIS MY FIRST TIME PURCHASING MINUTES FOR THIS PHONE, I HAD TO CONTACT CUSTOMER SERVICE TO GET THE MINUTES ACTIVATED BUT FOR THE LAST 3 DAYS I HAVE BEEN ON HOLD FOR 1 AND A HALF HOURS AND THEN THEY DISCONNECT ME. I WANT TO KNOW HOW I WOULD GO ABOUT GETTING IN CONTACT WITH SOMEONE IN REGARDS TO THIS MATTER. I CANT AFFORD TO BE ON HOLD FOR ALL THAT TIME. IT KILLS MY BATTERY. SO IF YOU COULD KINDLY GET BACK TO ME, I WOULD GREATLY APPRECIATE IT.

    THANKS FOR YOUR TIME
    MARIE WILFONG
    443-468-8752

    Reply

      • robert bruyneel says

        when u call u need to ask for accounting and billing and ask to speak to a lead or floor supervisor and state that i have pirchased additional mins for my cell please have ur phone on charge for there are thousands opeople that are calling to add air time please keep trying thank you for using your gov,cell ser.

        Reply

      • robert bruyneel says

        if u dont have a safelink or a assurance dealer in your area krogers and mters should be a distibuter of the additonal mins cards

        Reply