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Is any phone compatible with my free phone network?

Can I use a different cell phone in place of my free government cell phone?

Readers ask us this question (or variations of it) every single day. They don’t like the Lifeline Assistance free government cell phone they were given or it’s broken or someone gave them a new phone. Whatever the reason, a lot of people ask if it’s possible to switch.

There are lots of factors that always lead us to our standard answer: Maybe.

In addition to that we also say, “Not all cell phones are compatible with all cell phone networks, so you’ll need to ask your service provider’s customer service team if the phone you want to use is compatible with its network.”

So we thought we’d take a whack a explaining what the second part of that answer means and maybe even make it possible for you to figure out if that other cell phone is compatible with your free government cell phone company’s national cell network. And we’ll try to do it without getting neck deep in technological jibber jabber.

Step One: CDMA vs GSM

The first thing you need to know is that there are two different cell phone technologies — CDMA and GSM. When we say “Not all cell phones are compatible with all cell networks,” that means that CDMA cell phones won’t work on a GSM network. And vice versa. CDMA cell phones only work on CDMA networks and GSM cell phones only work on GSM networks.

CDMA is an acronym that’s short for Code Division Multiple Access and GSM stands for Global System for Mobiles.

In the United States, the five major cell phone networks break down like this:

CDMA = Sprint, Verizon and U.S. Cellular
GSM = AT&T and T-Mobile

Most of the rest of the world uses GSM, but that is neither here nor there so we won’t bore you with an explanation of how that came about.

Which free government cell phone companies use which networks?

There are major changes afoot in the Lifeline Assistance free government cell phone industry — mergers, acquisitions and consolidation — that will reduce the number of companies you can choose from. But at this point in time, here are the leading companies (as taken from our The 2016 List of Leaders: Who’s who in the free government cell phone business?“):

Here are the leading Lifeline Assistance companies and the cell networks on which they work. Find your service provider and you’ll quickly see which technology it uses.

  • Safelink Wireless – AT&T GSM, T-Mobile GSM, Sprint CDMA, Verizon CDMA, U.S. Cellular CDMA. Depends on geographic location.
  • Assurance Wireless – Sprint CDMA
  • Access Wireless – Sprint CDMA
  • Budget Mobile – Sprint CDMA, Verizon CDMA (NOTE: Hearing aid-compatible phones are both CDMA GMS-compatible) Boomerang, which has taken over the accounts of many Budget customers is currently negotiating a contract with a national GSM provider.
  • Life Wireless – AT&T GSM
  • Assist Wireless – Sprint CDMA, Verizon CDMA
  • Q Link Wireless – Sprint CDMA
  • TruConnect Mobile – Sprint CDMA, T-Mobile GSM
  • Total Call Mobile – Sprint CDMA
  • Blue Jay Wireless – Sprint CDMA, Verizon CDMA
  • Terracom Wireless – Sprint CDMA, Verizon CDMA
  • True Wireless – Sprint CDMA, Verizon CDMA
  • Tag Mobile – Sprint CDMA, Verizon CDMA, T-Mobile GSM
  • StandUp Wireless – Sprint CDMA
  • YourTel – Sprint CDMA, Verizon CDMA

What the difference means to you

Uh-oh. We better start explaining what all this means to you, because we can already see your eyes starting to glaze over.

The simple fact is, it’s much easier to switch phones if your free government cell phone company uses a GSM network. Here’s how PCMag.com explains it:

It’s much easier to swap phones on GSM networks, because GSM carriers put customer information on a removable SIM card. Take the card out, put it in a different phone, and the new phone now has your number. What’s more, to be considered GSM, a carrier must accept any GSM-compliant phone. So the GSM carriers don’t have total control of the phone you’re using.

That’s not the case with CDMA. In the U.S., CDMA carriers use network-based white lists to verify their subscribers. That means you can only switch phones with your carrier’s permission, and a carrier doesn’t have to accept any particular phone onto its network. It could, but typically, U.S. carriers choose not to.

Many Sprint and Verizon phones now have SIM cards, but that isn’t because of CDMA. The SIM cards are generally there for Sprint’s and Verizon’s 4G LTE networks, because the LTE standard also uses SIM cards. The phones may also have SIM slots to support foreign GSM networks as “world phones.” But those carriers still use CDMA to authenticate their phones on their own home networks.

What about LTE?

Now that you know about the the differences between CDMA vs. GSM, you should also know that those differences will eventually disappear. Why? Because all cell phone carriers are moving to a new technology called 4G LTE. It’s a new, globally-accepted wireless standard.

“Does that mean,” we hear you saying, “that every cell phone will be LTE-compatible and that I can use whatever phone I happen to own in place of my free government cell phone?”

In a word, no.

Here we go running the risk of getting too technical again:

Turns out that different cell phone carriers are using different frequency bands, with different 3G backup systems. And there are very few cell phones that will work will all the different LTE bands.

In one extreme example, Sprint’s new Spark network employs an esoteric LTE variant that doesn’t work with any other U.S. carrier’s phones. Genius, huh? But Sprint is not alone. Turns out that very few phones support all of the different LTE bands.

Let’s turn this over to PCMag.com for another of their excellent explanations:

A growing number of phones support all of these standards, but it can be hard to tell which ones. The iPhone 6, the iPhone 6 Plus and the Google Nexus 6 are the most flexible. iPhone 6 and 6 Plus units from AT&T, T-Mobile, and Verizon can all be used on all three carriers, but they lack Sprint’s special LTE bands. Sprint iPhones have all the bands, but Sprint has strict unlocking policies. Nexus 6 phones will technically work on all four carriers, but Sprint only allows phones purchased from Google or Sprint on its network.

HTC One (M8) and Samsung Galaxy S5 phones from Verizon will work somewhat on AT&T’s and T-Mobile’s networks, albeit with limited coverage because while they have CDMA, GSM and LTE, they don’t have all the frequency bands AT&T and T-Mobile use. Variants of those same models sold by AT&T and T-Mobile won’t work on Verizon at all, because they lack the CDMA radio needed for Verizon. It’s a mess.

As clear as mud?

Please allow us to make a bit of sense out of all of this because even after this incredibly detailed explanation, the answer to the question “Can I switch my free government cell phone for another phone I own?” is still the same.

Maybe.

If you have a GSM phone, you may well be able to switch SIM cards from one phone to another. If your free government cell phone is a CDMA model, your “other” phone will must also be CDMA-compatible. And even then it may not work.

And none of this may matter because we’re rapidly moving to an LTE-centric world.

You’re welcome. We’re glad we could help.

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Comments

  2. William J Carrigan says

    It is very confusing. I have an iphone SE and using Total Wireless as provider. Will i be able to use a new sim card with that phone?

    Reply

    • Jimmy Rodriguez says

      Yes . At 12:00 am and that I no longer have tethering on my SafeLink phone . Am on the lifeline and emergency broadband internet service no explanation

      Reply

  4. Terril Wright says

    Trying to get a free sim card for my government issued phone it’s locked&I was trying to keep my old number

    Reply

    • Henry says

      If your phone cannot be unlocked, I would only apply for service who offers Lifeline using the same network as your current phone. Check with each eligible provider in your region to confirm this.

      Reply

  5. Kandy says

    Wow, i had to figure out wth and why myself thibgs changef
    D and wby v
    My carrier didnt work and i must tell you.. Mangers of mager neteorks dont kbkw this info. Id have been shocked at how many employees in this i ndustry even so calles techs that have not figured out that its the CDMA VS GSM PHONE.. EXAMPLE.. MY neighbor and i about 2. Miles apart who bith had assurance 4 g sprint and happy as coukd be ..well i had to get a reolacement phone ( and was the exact same phone..and mine disnt work anymore and his did..And not a sole could explain why.. I had figure it out .. so about 5 mo later neighbor had to get a replacement phone and his didnt work either sane phone replaced.. SEEMS .. they are replacing all Cdma esp Sprint cuz of Tmobie buy out.. and makung the ohine on a GSM BUT HERE THE CATCH.. KNOWLEDGE IS KEY. U HAVE TO SPECIFICIFICALLY ASK PURCHASE A OLDER SPRINT CDMA PHONE AND IT WILL WORK.. BUT EXPLAIN THAT TO THE PEOPLE WORKING THERE AND THEY THINK UR NUTS..
    SO GLAD TO FIND THIS ARTICLE.. I GET IT.. WISH OTHERS COULD IVE SUFFERED A YR NOW NOT KNOWING WTH WAS GOING ON. GONNA BYBO AND GET REFURBUSHED CDMA SPRINT UNTIL WE ARE CONFORMED TO WORK ON GSM.. BORING BUT GLAD I KNOW ..
    LOVE, KANY

    Reply

  6. Kelli says

    These comments 😂
    I bet you guys sit and laugh too! The amount of people cussing you guys out thinking your there phone providers and asking yall to send phones or fix there’s just kills me!!
    Yall deserve an award for remaining professional because i would be giving out some smart ass replys cussing some people out!
    Keep up the good work!

    Reply

  7. Tanya rood says

    Is my LG stylus 5 compatible to switch from SafeLink which I use there free phone which is tclA503dl so can I switch this phone to the LG stylys 5 usingmy SafeLink service and number

    Reply

  8. Ray Gordon says

    Still doesn’t make sense. I’m with Assurance Wireless that was with Sprint they told me my phone is compelled with T-Mobile in Sprint network now they’re telling me my phone won’t work with T-Mobile but I’ve been on T-Mobile network since September 11th and had a T-Mobile SIM card since September 26th and they still say my phone is not compatible don’t make sense at all. And still insurance Wallace says I can keep Lifeline with them and told me I can put the ebb program on a phone from straight talk National Lifeline administration told me the same thing but Straight Talk trying to tell me something different again nothing makes sense everybody tells you one thing then let somebody else tells you something else and something else and something else. I have a Samsung Galaxy a10e that I purchased from Assurance Wireless March 6th of 2020 they’ve been telling me Tower issues from March 6th 2020 of last year up until October 20th everything they say doesn’t make sense it doesn’t add up one minute my phone is compatible next minute it’s not compatible so who’s right sure is not insurance wireless they’re full of crap and they’re full of lies and excuses.

    Reply

    • maximillian xanthus mc daniel III says

      I tried to use a different phone each phone I tried to use they said did not work on their network and they would not give me a free phone replacement determined to get $45 from people when in their CONTRACT online says they are free* talking to the customer service it’s like talking to be spiteful friend that’s determined to hurt you>’ it’s like that song said they smile in your face all the time they wanna take your place with the back stabbers because they constantly tell you no worries we’re gonna help you we just wanna make you smile have a wonderful day but when it comes to doing anything positive they do not I’ve been going around and around and around and around in circles because each time I call they give me different information or tell me Oh yes we’re gonna handle it right now I’ve sent me to somebody else and transfer me to somebody else to transfer me somebody else and they say they’re gonna help me and then the next day or two or three and no they can’t do that that’s not possible 45$!…. It’s bad enough when I left assurance wireless to begin with because they wouldn’t be a phone before they were charging the $45 when I try to find another service I get such bad service it was ridiculous it’s beyond ridiculous until I crawled back to assurance wireless only to drop my phone and end up back in purgatory hELL!P

      Reply

  10. Kirby Taylor says

    My f**kin new cell phone is not working at all by making so you deactivate my cellphone services I m sorry your so wrong for deactivating my service because of my I am not able to make a f**kin because of your decision of service and the nasty emails that I might switching providers if not going to f**kin help me at all sorry for my language but I am pissed for u messing my whole fuckin system.

    Reply

    • Kirby Taylor says

      I have always had SafeLink but u guys f**kin messed with.my system by discontinuing my wo can play at this game because of it not so no nice that u were lying to me all along me not using my cellphone services because I have done it before my old cell phone got broken so I might be switching providers if u SafeLink does so any f**kin appreciation for helping I always I wrong by stating I was always wrong with SafeLink and they stated in ur right and wrong by lying u guys are so f**kin mean about getting rid my whole application and service and please stop lying that in ur email u send me that’s nasty and stop tearing by making look bad by lying in ur phone conversation about that I have been because I have f**kin used my cellphone last so stop lying to me SafeLink phone my new cell phone is okay to be using but it isn’t because u need to hire more with experiences and who are not so f**kin mean to me about like they told me next they tell warehouse to charge me of next cell phone.

      Reply

    • Free Government Cell Phones says

      Only Total Wireless customer service or tech support can answer that question, Janet.

      Reply

      • Free Government Cell Phones says

        For the 137,439th time, we do not offer free phones. This is an independent informational website, not a service provider.

        Reply

    • Christine Cart says

      Q-link sucks I’ve had there service for half a year and don’t even get reception in my own house, I have a GSM phone with there sim card. I’m switching to an AT&T service. Oh and there customer service is just as bad you’ll wait hours just to talk to them.

      Reply

  13. Terry Caro says

    I have a wiko phone from assurance wireless can i switch to tru connect for the free government phone n how will it cost please lmk so i don’t waste my time k n ty for listening.

    Reply

    • Free Government Cell Phones says

      It’s the free government cell phone program so it will be free. But we don’t know if the phone is compatible. That’s a question for Tru customer service.

      Reply

  14. Juliet says

    I purchased a phone from Qlink 5 months ago and it is still under warranty until 10/27/2022 but now it is not compatible with Qlink services although it was purchased from them for over$200 shouldn’t they replace the phone with one of the same value since it’s still under warranty? They made me buy a small piece of junk I can barely see. I would like a refund for the one that is still under warranty since their company sold it to me so I can choose which phone I am getting.

    Reply

    • Free Government Cell Phones says

      Off the top of our heads, we’d guess that 90% of the reader complaints we are getting these days are in regard to Q Link. Unfortunately, Juliet, this is between you and that company. This is an independent informational website with ZERO connection to Q Link.

      Reply

      • Chuck Lemberg says

        When I enrolled with QLink, its service was U.S. based. As soon as it off-shored its customer service, QLink became worthless. I did a ton of research, and it seems that none of the lifeline service providers have U.S. based customer service. I decided to transfer my benefits to Safelink Wireless. Customer service is still a nightmare to deal with, but at least I was able to get my service restored – something I was unable to do with QLink.

        Reply

    • Star says

      I know exactly how you feel they told me the phone I had wouldn’t work with the new system. Had me buy a brand new one. After trying days and days to get it activated customer service told me there’s no service in your area. Had been using qlink for years until replaced the phone. Very frustrated, and poor customer service, or at least uninformed customer service.

      Reply

  15. Christine Kramer says

    Why can’t I get a straight answer about of my lg pheonix 4 phones are compatible with trueconnect

    Reply

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service or tech support team.

      Reply

  17. Art osterholt says

    What tracphone can a person use with qlink?It has a qlink card in it,si can i insert it in a tracphone and will it work?

    Reply

  20. Ricky says

    I qualify for a Lifeline phone service plan. However when I received my SIM card I see it is on the Sprint/T-Mobile network. That will not work at my home. I need a company that uses Verizon or AT&T towers. I live in MD with a 21613 zipcode. Can you help me find a provider that uses one of these networks? I have called a couple of these companies and the act like I am speaking a foreign language when I ask what towers they use.

    Reply

    • Free Government Cell Phones says

      The problem is that most of the companies now use multiple networks in different parts of the country. There may even be some overlap. So it’s impossible for us to tell you which network is used in your particular area. Sorry to tell you this, but the only way for you to find out is to speak to customer service (ouch!).

      Reply

  21. Cecilia Gutierrez says

    I value your information very much, it has been very educational and enlighting as well, you see am so slow in understanding, much less comprehending all this new technology and still it lives me without really knowing wich phone I need to get that is compatible with the lifeline goberment assistance I get throug access wirelss. And since I don’t know about phones well…I only know that I need a bigger and stronger phone, if I can put it this way. Thak you.
    .

    Reply

    • Free Government Cell Phones says

      This article only refers to people who already own phones, Cecilia. Sounds like you don’t have one. So you need to check out all the plans in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Then choose your favorite plan and enroll with that company using the contact info we provide for each company.

      Reply

  22. Alicia lee says

    Yes I have a HTC smartphone with a beats audio logo I would like to know if it is compatible with your service because my phone is busted it does not charge anymore

    Reply

    • Free Government Cell Phones says

      It’s not “our” service, Alicia. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  24. Beth torrence says

    I was wondering if my phone is compatible with your service I have a Alcatel my imei number is 01555200269*** and about how long does it take to get service. I need a phone now I can’t handle my business without a phone that has data.

    Reply

    • Free Government Cell Phones says

      We’re not your service provider, Beth, so we cannot answer your questions. Contact your provider’s customer service team.

      Reply

  26. Wayne W Morgan says

    I need the cheapest cell phone that works with safelink wireless. Area code 28734 .how do I tell if it’s GSM phone please asap
    Thank you . Wayne w Morgan

    Reply

    • Free Government Cell Phones says

      Here’s how to find out if your phone is GSM or CDMA according to review.com:

      If you have an iPhone: Go to the Settings, click on General and then About, and look for an MEID, ESN, or IMEI number near the bottom of the menu.

      If you have an Android device: Go to Settings, click on System and then About phone, then click on Status and look for an MEID, ESN, or IMEI number.

      If your phone has an MEID or an ESN number, it’s CDMA. If you see an IMEI number then it’s GSM. If you see both, then your device supports both technologies. Some people have all the luck.

      Reply

      • Patty says

        Just wanted to thank you. Your last line in the comment helped me a great deal to determine if the phone my geriatric relative has is CDMA or GSM. guess she is one of lucky ones because she had both an MEID and. IMEI code on phone. I recognize that is only the first part of your overall answer about bringing your own phone but it saves sometime. Thank you for your informational help.

        Reply

  27. Sandy Houlihan says

    Skeeter and Necco wafe down the block said that I can get the money for phones service on this website and to ask for the “all you can eat pancakes feed” for a special discount on a few trades??? I have a bunch of old busted and broken phones that I rounded up that I got working as a lifeguard at the local public swimming hole from last two summers combined, some have been leaking out fuming battery acid and all but I put a caution sticker on most all those so it’s safe. Hey I can say that I probably should have been looking for distressed swimmers but what can I say… I like saving busted toxic scrap phones and sending them off to y’all for the environment and I also love the green sweet cash!!! What address do you want me to send them to? I believe I have a couple hundred dollars worth you really can get good platinum and gold smelted from these junkers I hear!!! Thanks again

    Reply

  28. Tater Skeebilt Weevils says

    Hey, I was wondering if you guys could come look at my 86’ Ford Bronco…when she’s pushing 40-45 miles per hour and up there’s this kinda rumblin’ and hissing noise that sounds off real loud-like and I can’t put my fingers on it. Best guess is the camshaft and the radiator is bad but your the experts, please fix it ASAP or better yet: if you can choose me the same service plan/company and then gimme free shipping overnight on the new Governoment iPhone system where it’s free and stuff, same one Tobey and Leroy Jenkins over yonder have??? Much obliged, P.S. -let me know bout that bronco too if possible

    Reply

  29. Jackelin McBroonigan O’PapaGiorGio says

    So I have a couple questions about your so called free phone cards, how come I was approved and waited for a month and I got this weird phone that I can call folks with? I just wanted you to send me a big sack of those international calling CARDS guys, ugh! Can I please get a refund, or a business loan? This is the same forms I filled out with Shelby, you know that same free phone guy in the hot sauna down in the ymca, duh they’re associated with the same Sonic drive in that you probably sell y’all fones at!!! Jeez luoizzz

    Reply

  30. Cletus Bo’Wunkle jr says

    HEY Thaayyrree, Dar I gotsa quest’in…. I be tired a sittin round a ol’ rootin’ chanoogins house in the holler up thar withs no’s Sim carts in meesa jar jar bunks plaphone from Hasbro! I can’t call darn nobody but Tom skunk and Betsy~jowl~goonsie in the down there’s holler, down in hobotown!! Tommy Skunkin well he’s a got that there new what’s it carr’d, the Chupacabra de~lux EyePhone I swear I be a wantin to get on N Jump right into that mean gators mouth down in Jim’s swamp becauz listen now…..ugh I don’t got nuther eye to trade jimbob again for a trade in to a pay phone sizzle pop snack pop sass I mean I only got one left in I needz it’s mistar = I be missin my *darn •bizniss• callz •froms them thar’ stock brokins in New York cirty that’s mes partnars Wit’, yo I say I sayz two’s, dat : MEESA missin Demz tradin’ dealz on my dang sweet-taters n my Boone-farm kiddy popsicles for babies N’ such….tell you that what huh, you help ol ragu baba here with his fone sitiaton and I’ll send you an the misses and them babies of Yo’z bak at homes a nice case of some of my spezal Booney Farms ice cold lollipops huh? Cmon now cmon!!!

    Reply

  32. linda nelson says

    what about an Iphone 4s?? I see newer Iphones bienng compatible, but I figured I should ask you directly about this one, since it is soooo old.

    Reply

    • Free Government Cell Phones says

      Sorry, Linda, but we avoid compatibility questions like the plague. Contact your service provider’s customer service team.

      Reply

  34. June says

    I have a safelink government samsung phone but its so small I have trouble trying to hit the small keys and seeing the screen. I’m older and my dexterity is not good. How can I get a bigger phone where I can text easier. This phone does not have a SIM card. Also I do have trouble when I travel my phone service never works outside where I live.

    Reply

    • Free Government Cell Phones says

      Sounds as if you have an older phone, June. Is that correct? Have you been using the same phone for a while now? Call Safelink customer service at 6-1-1 on your free government cell phone to speak to customer service. If you’ve had your account for a while they may be nice and offer you a free replacement phone. If they won’t you have the option to change to a different service provider. That provider will consider you a new customer and offer you a free smart phone. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

    • Free Government Cell Phones says

      We have no idea what SIM card you have, Michael. We’re not your service provider. Contact your service provider’s customer service team.

      Reply

  38. jeffrey says

    Since LifeLine MVNO’s use Sprint networks and Sprint and T-Moblile have now merged, does that mean they will now be able to access the GSM and LTE networks of the combined new Sprint/T-Mobile entity? (Sprint-CDMA/LTE + T-Mobile-LTE/GSM = New T-Mobile with CDMA, LTE and GSM) And the combined LTE bands of the merged networks? (T-M= 2, 4, 5, 12, 66, 71 and Sprint= 25, 26 and 41) Thank you!

    Reply

    • Free Government Cell Phones says

      That’s way over our head technically, Jeffrey. We’d suggest that you call 6-1-1 on your free government cell phone to be connected to Tech Support. They are far more capable of answering that question than we are.

      Reply

      • jeffrey says

        Thanks you. Unfortunately they, (and I’ll assume all), can only direct you to use their IMEI compatibility site. Makes it hard to make a phone choice, as you can’t get the IMEI until you have the phone in hand. Kind of a “catch-22”. Thank you again, J

        Reply

        • Free Government Cell Phones says

          Here’s another idea for you. Visit your nearest Sprint/T-Mobile store and see if they can answer your question. We’re going to bet they can take a look at your phone and give you the answer.

          Reply

  39. Michael Balstad says

    I got a gov. phone at a street vendor.The sign said Standup Wireless, but my phone is from Truconnect.So I think my carrier is Truconnect.How do I know for sure. I have a Truconnect phone code #,and a phone # to call,I guess just call and ask. I tried contacting them on their web-site, but it wouldnt go through,claiming my phone# was not valid.But it is,Ive used it.Also want to know if my phone is a GSM or CDMA network. I guess Truconnect uses both.

    Reply

    • Free Government Cell Phones says

      Easy peasy, Michael. Just call 6-1-1 on your free government cell phone and your service provider’s customer service team will answer. By the way, this is just another reason why we strongly urge our readers NOT to enroll at street events.

      Reply

  40. rachel fetters says

    My government free phone says, assurance wireless, true connect, and virgin mobile on it? How do I find out which cell network does it use as far as it being gsm or a cdma network? Because assurance wireless is,sprint-cdma and true connect is sprint- cdma and TMobile gsm. Would that make my phone compatible with either or both of the cell networks? I ask because I want to purchase a new phone online from either the true connect online store or from Amazon and I want to make sure that the phone I purchase will work with the sim I have from my free government phone.

    Reply

    • Free Government Cell Phones says

      Not all phones are compatible with all networks. Speak to your service provider’s customer service team to find out if your phone matches up with its network.

      Reply

  42. Judy says

    I have a old safelink phone for years we moved from Tampa Florida to the top of Florida have lived her for a few years . When we cross over the state line to shop in Georgia from either of the two road that take us to the towns we have no phone service . We want to get a newer up to date phone maybe pay tor what ever we can afford to have some sorta GPS since we have gotten lost three times without even a way to call anyone toguide us or come find us broken down . We never changer our number doubt that’s the problem so if I get a new phone or upgrade to a better phone we probably still wind have cell service to call anyone including 911.
    We have a house phone because our safelink nor anyone else’s phone works in our yard no cell service until we get within a few miles of our town but at least theirs people driving by us and it wouldn’t talk 3 days to walk home . How do I solve the knowing about coverage and will minutes be rolled over to new phone and it’s new SIM card

    Reply

    • Free Government Cell Phones says

      Your first step should be to call 6-1-1 on your free government cell phone to speak to customer service. They may be able to tell you if they have coverage in the areas where you are having problems. It may just be that the company has service gap where no coverage is available.

      Reply

  43. James O'Fallin says

    I need to know which lifeline company uses Verizon in the McKinleyville CA 95519 area?
    I have sprint and i have no signal here and have to drive 5 miles away to make a phone call
    Verizon is the onky carrier that works here

    Reply

  44. Rhonda Stewart says

    I have an unlocked samsung galaxy j7 (216) powered by android. I can not for the life of me get my SIM card from safelink to work. Would you know why? I’ve done everything it said to do.

    Reply

  45. Roger Foleu says

    I bought another phone from,verizon it’s a lg zone 4 can,I put mysim,card in it and get back to my,government service I believe it’s safe link my other,phone got ran,over and broke it. So I’m,basically asking if this lg zone 4 work with the government phone service here in waco,tx

    Reply

    • Kimberly A Fuselier says

      You would definitely need to call your service provider for ant help or specific information. This website isn’t able to resolve anyone’s personal phone issues. Only your service provider has the ability to solve your issues.

      Reply

  46. Gloria Kriss says

    I liked your straight forward article about Gov. free cell phones/services.
    I’ve been approved by Lifeline and Q Link for a phone/service, however,
    I haven’t heard from them in a month and I can’t get to them no matter
    what I have taken. So, I decided to try Safelink and they said I didn’t apply for a free phone and I told her all my paperwork was for a free phone. She got off the phone and then told me that I didn’t qualify for a free phone but ultimately it turned out they don’t offer a free phone.qualify for a phone. I need a phone and I’m tired of waiting.
    However, I am not a tech person and I have gone online to try and get a “Smartphone” but all the sites I get send me to all but Smartphones.
    Where does a person go to get a Smartphone anyway? Safelink didn’t
    say anything about purchasing a phone through them. I would appreciate your help. Thanks in advance.
    P.S. I tried to print your article but wasn’t able to – can you send it?

    Reply

    • Free Government Cell Phones says

      We don’t have any idea what the problem is, Gloria. Everyone who qualifies gets a free smart phone by law. If you choose a data plan, some companies offer a SIM card instead of a phone. Sorry, due to the volume of comments and questions and requests we get every day, we cannot send you anything.

      Reply

  47. NN says

    I am currently with Assurance Wireless, but they only have “fair” coverage in my area which is pretty generous word for a “Mobil network not available” message on my phone 90% of the time.
    How / where can I figure out which Lifeline Assistance provider has a better coverage in my area? (I know Verizon does)
    Thanks

    Reply

    • Free Government Cell Phones says

      Ask your neighbors which network they are on, and which of them are happy with their signals, then go with a Lifeline company that uses the same network.

      Reply

  49. Chris says

    I have a trueconnect sim card and, I was wondering if it will work in a prepaid verizon tracfone?
    Thanks again, Chris. ..

    Reply

  50. Debbie Sue Wilkerson says

    I have an AT&T tower close to my house. My Samsung phone does not work at my house but my son has a Iphone from AT&T that does work. Does Safelink have a smartphone that will work for me?

    i

    Reply

    • Free Government Cell Phones says

      Not quite sure what you’re asking. Are you a current Safelink customer or you want to become one? Either way, check with AT&T customer service to find out if a specific make and model of phone will work with its network.

      Reply

  52. Ray Belanger says

    I have a blackberry bold 9700 It works on gsm & wcmda ,will this work on California Lifeline ?

    Reply

    • Free Government Cell Phones says

      Theoretically, it should work but this is one question we always hesitate to answer. You’d be much better off calling your preferred service provider to verify yes or no.

      Reply

  54. Pamela Brown says

    My is Pamela and I am a customer of government safelink program. I was wondering could you give me a list of phones I can buy and still receive my monthly minutes..

    Reply

    • Free Government Cell Phones says

      Phones change all the time, Pamela, and each company offers a different list of phones, so you’ll need to check the Safelink website.

      Reply

  55. Yolanda Davis says

    I have been waiting for my new sim card for months and is a boost mobile Kyocera 4g LTE compatible with qlinks bring your on phone option

    Reply

      • Jeff says

        It is QLinks literal bring your own phone program in which you can call a hotline they have or ask a rep and give them your imei, in return they tell you if the phone is compatible or not. If so they mail a SIM card to you (if your a QLink customer already or you qualify of course)

        Reply

        • Free Government Cell Phones says

          Thanks for the translation, Jeff. Of course, we know all about the Bring Your Own Phone option. We just didn’t recognize what she was saying.

          Reply

  56. Joe Devero says

    I have Safelink with a Samsung galaxy J7 Sky Pro, I want to change the phone over to a Apple UNLOCKED XR with a AT&T SIM card from Tracfone. I called Tracfone and they told me as long as the Tracfone AT&T SIM card is GSM that it will work in the new Apple unlocked Iphone XR. But someone else told me that I won’t be able to use Facebook, Twitter, Instagram or any of the games on Facebook or download any apps. And that by September or so when Apple comes out with a new phone that the Apple Iphone XR won’t receive updates and it will slow down and be useless. Is any of this true ? Tracfone told me the phone will still work just fine.

    Reply

    • Free Government Cell Phones says

      We cannot speak for the inner workings of Apple, but in the past they have been accused of slowing down their older phones. Illegally, we might add. That being said, we’ve read that they stopped doing it after they got busted. So we would assume that your fears are now unfounded. You should be able to do anything you want on that phone — Facebook, apps, whatever — as long as you don’t overload your memory and/or use too many gigs.

      Reply

  57. Maxine says

    This was SO helpful even though the final answer was “maybe” . Not what i hoped but at least i understand the situation better. And i don’t feel like such a dope about not being able to figure out how to replace the 5 year old phone i was given when i first signed up for government cell phone and service. At least now my frustration is justified!
    I also noticed your article was written in 2016! Is there an updated version? That would be really useful.

    Reply

    • Free Government Cell Phones says

      That’s one question we never answer, Regina. Much better than you check with the Assurance Wireless customer service team.

      Reply

  59. Norma Reese says

    Thank you for the Clarity! Im 57 yrs.old and not familiar with all of the New phone and Computer Technologies.So with the help of my much younger family members teaching me… Im learning how to use Google to answer many of lifes questions…..Qlink has been an extreme Blessing to me Since I cannot afford phone Sevices at this time.I broke my phone and didn’t know what to do as I cannot afford the $25 to replace it. So I thank you from the bottom of my heart for making this information easy to understand for someone who is technologically illiterate!

    Reply

  61. CC Curious Customer says

    Which of the free government phone companies are the best. I ask that you give me the names of the companies that you know are good or have heard good things about. Also could you please explain to me as to why you think that they are a good companies.

    Reply

    • Free Government Cell Phones says

      Jeez. How many words do you require in this essay, Curious? There’s no way to say which one is best because there are so many variables in every situation. Check the reader comments found on each service provider’s page.

      Reply

  62. lois young says

    i have been on qlink a long time they shutt off myb srevice wont mail me a sim card to get my new phone on im looking to change service have a samsung galaxy a20n would ut be compatible

    Reply

    • Free Government Cell Phones says

      There’s no way for us to know what phone is compatible until you name a service. Even then we’ll tell you to contact the service provider’s customer service team for the most accurate info.

      Reply

  64. Brian Holland says

    Yea I just got my iPhone 6s hooked up w Qlink and my mom has the Qlink phone that they send u and how is it that she has all bars and I have no service when we are both sitting in the living room AND she has hotspot. When I tap on my hotspot option It says contact my carrier… how does the free ZTE outperform An iPhone? And I’ve read a lot of the comments and I give y’all credit for not going in on some of the ppl and their off the wall questions.. 😂

    Reply

    • Free Government Cell Phones says

      Thanks, Brian. Unfortunately, there’s just no way for us to know why one phone outperforms another.

      Reply

    • Free Government Cell Phones says

      Compatible with what? Check with your service provider’s customer service team to get the most accurate answer.

      Reply

  66. Marie says

    Hello,

    I was wondering if my Safelink sim card work in a GSM Straightalk iPhone 7 plus. My current phone says my service is TFW (I’m guessing that means Tracfone?).

    Reply

    • Free Government Cell Phones says

      That’s a question that your service provider can best answer, Marie. We’re going to take a wild guess that you should not rely on, but we’d assume that everything will be compatible because Safelink and Tracfone and Straightalk are all owned by the same company. But PLEASE do not take our word for it.

      Reply

  68. Lora Nesbitt says

    can I switch my safelink phone to at&t the safelink does not have a sim card. I am trying to keep my same number. It is a at&t prepaid.

    Reply

    • Free Government Cell Phones says

      Contact Safelink customer service for the most accurate answer to that complex question.

      Reply

  69. Brian Keith Gateley says

    Ok question I just bought a unlocked cellphone for GSM. My government phone runs thru tracphone, currently on verizion but they also do tmobile and I think at@t so I got this new.phone that’s GSM the told me it’s not compatible I said I know switch me to at&t or tmobile i have new sims for both they said they cant,safelink has been non help at all

    Reply

    • Free Government Cell Phones says

      Call in and ask again. Ask to speak to a supervisor. This industry’s customer service agents are notorniously poor.

      Reply

  70. Shirley says

    In the above listing showing what provider is/isn’t GSM or CDMA.
    Safelink listing shows it has both, right?
    So will my galaxy s7 be compatible with safelink as my provider?
    I hope that I read their listing correct.
    Thank-youvery much bc I don’t understand any of the techie world.
    I’m homebound & need to be sure that the phone & carrier are compatible.
    Thank-youagain for your kindness in putting the definitions in semi-normal language LOL

    Reply

  71. C. Price says

    I signed up with Qlink last year after being a longtime Straight Talk customer. I had a Samsung Galaxy Grand Prime phone that was only a couple (maybe 3) years old. (I really liked it, and being on a low fixed income, that $300.00 phone was hard to come by, and impossible to replace with one of the same value.) When I checked compatibility for my own phone last year, they said it wasn’t compatible. So, Qlink sent me a hot pepper phone which is maddening to use. Did I mention that I’m NOT wild about it? I’m not wild about it. The camera sucks. (It takes very blurry pictures.) Well, today I checked compatibility for my original phone again, and this time it said YES, it IS compatible and they are sending me a sim card kit for it. I am praying this is not a mistake. Anyway…here is what I found. They show you three ways to check for your android IMEI number, One; open Settings, scroll down to About Phone,open that then Status then scroll down. Next method, open the back of your phone and remove the battery and see it written there. Or there is a number you can punch in on your phone keypad that will display that number for you. Well, the number in my phone settings and the one under my battery are the same as the one that dialing the number gives me, EXCEPT that the one my phone displays after I dial that number, is missing the 1 at the end of that number, compared to the number I see when I open those settings, or looking under my battery. So, now I’m wondering if it was compatible all along, and I had previously been checking compatibility through only the dialing on my keypad method (that left off the one at the end of the number) OR, if something has changed since last year…and now my favored phone is compatible? Maybe through some magic in cellphone land? Hmmmmm. I anxiously await my new sim card and the anxiety I’ll experience trying to work through technical assistance to switch phones. WISH ME LUCK!

    Reply

    • Free Government Cell Phones says

      We’re glad to hear that you were persistent and we hope it works out well for you.

      Reply

    • CLAUDE says

      I been with Q link about 3 years, now they merge with Sprint, never had a problem, until now, they gave me a ZTE phone, it works good, cracked glass, sent me a simcard for a iPhone took, 4 days, got a new iPhone SE giving the run around, for over month now, today I called customer service, 3 times ,3weeks, still haven’t left the shipping department, but gave me a tracking number for a second time, cs said 7-10 it will arrive, also ask to overnight or priority I pay for it, said that they can’t do that. Always had trouble with Sprint.

      Reply

      • Jeff says

        It’s a bit confusing reading the above, but I THINK your trying to say that QLink has been giving you the “it’s still in the shipping dock awaiting shipment” routine??? I have QLink myself and like you didn’t have problems on a few occasions through the years until I forked over a hundred bucks for the newest phone they had a year ago or so…it sat on the “docks” for over TWO MONTHS and after no updates despite me calling constantly and checking to get the same message and refusing to refund me after I said no more…. I looked up the location of the company and filed a grievance with the better business bureau on them!! I was called within two days of doing so by QLink and although they mentioned that “someone” had called and filed a complaint on them and didn’t sound happy at alllllll-they informed me that my shipment was immediately being rush shipped to my address with a kind apology. The apology didn’t repay me for the two months of business and personal calls that I’d missed out on during the whole ordeal but I felt some satisfaction that someone out there was looking out for me and held them accountable

        Reply

    • Lynn Andrews says

      I just bought the same phone. I dont exactly no why but it sucks, connection is slow or not at all. Videos stick and wont play. Dont do it unless you operate it in the store, dont leave until you make sure that the phone works as it should.

      Reply

  73. Dennis Worthen says

    I bought a new Tracfone LG Rebel 4 lte (from tracfone). Before I ever activated it, I learned about the lifeline program. I ordered the lifeline program from Q-Link before I activated the Tracfone, and when I signed up for Q-Link, I used the unactivated Rebel 4 as my byop phone. Will this work, or is the Tracfone locked to keep this from working, and if so can it be unlocked, or should I just buy another cheap phone from qlink, and resell the tracfone? I also bought a months service with the tracfone, which is still unused. I bought the tracfone a couple months ago, so it’s past the 30 day return window. TIA.

    Reply

    • Free Government Cell Phones says

      We never go out on a limb to tell readers if their specific make and model of phone will work with one company or another. Contact Q Link’s customer service team to get that answer.

      Reply

      • G says

        Don’t bother contacting Q-Link customer service to “l learn the answer”. My Hot Pepper phone I purchased for 25$,expecting a updated phone,was a BIG disappointment from the beginning.(camera issues/scanning issues) About a week ago,I received a message on my phone that my sim card is puk-locked,call carrier for code. Carrier should have the code.Well they didn’t! I can no longer use my phone purchased it Dec 2019. Qlink refuses to honor the 1 yr warranty. I was told to call Hot Pepper Customer Service to prove my phone was locked.I did so,which they confirmed. They also said Q-Link should have my code and I’m not the 1st one this happen to! Yikes! Thought they were here to help us poor folk.So anyway,after 4 or 5 times asking what type of phone to purchase,I have no idea. I So point of story: Q-Link Customer Service TEAM had no ANSWER!

        Reply

    • Free Government Cell Phones says

      Boost Mobile is not a free government cell phone program, so we do not know which network it uses.

      Reply

  75. Lisa Miller says

    I’m a current customer of Q-Link wireless and have been for a long time and I got my phone stolen and ended up buying another phone for my services. Well I just drop my Q-LINK phone in water and now it’s not working. I can’t afford $25 more $$’s for another phone. I do however have an Alcatel smart phone that currently don’t have any service on it for the last 60 days+. How do I find out if it’s compatible or if I can use it in place of the one Hot Pepper that went swimming. In distress …A very satisfied customer.
    lisamillerr77@gmail.com
    Lisa Miller
    Ogden, Utah 84403

    Reply

    • Free Government Cell Phones says

      Contact the Q Link customer service team. They should be able to answer your question quickly and accurately.

      Reply

  76. Georgia says

    Will Samsung AE10 straight talk work on network that SafeLink uses ?TracFone sells same phone only higher..

    Reply

    • Free Government Cell Phones says

      The phone is yours to keep. It your specific make and model is compatible with StraightTalk, you can use it. But you need to contact StraightTalk to find out if it is compatible.

      Reply

    • Free Government Cell Phones says

      You need to speak to your chosen service provider’s customer service team to make sure any make and model of phone will be compatible with its national network.

      Reply

    • Free Government Cell Phones says

      We always defer to the service provider’s customer service team on this question. Give them a call at 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      We can’t speak for the service providers, Norma. Speak to the company you want to enroll with before you purchase a phone. Make sure it will be compatible before you buy it.

      Reply

  81. Dely says

    Thank you so much for explaining
    I do have an iPhone 6 form T-Mobile and my SafeLine sin doesn’t fit us that normal?

    Reply

    • Dely says

      Sorry typo
      My sim doesn’t fit and I wanted to use the new phone I know I can contact them but wanted some input first, thank you so much !

      Reply

  83. John Kotko says

    Thankyou that was very helpful and I appreciate how easy to understand you made it. Thanks again…..😊 John k.

    Reply

  84. CAROL Hughes says

    How do I go about getting a free phone and hookup I’m eligible. and want safelink. Who do I contact?

    Reply

  85. Ryan says

    My safelink cell phone was dropped and i broke the screen. I can receive calls but can’t call. I have a ZTE phone that is 7 years old. How can I resolve this issue? I can afford a 50 dollar phone but need to know what kind is compatible to swap sim cards and keep my same number. 1-814-428-**** is my number. I am on a fixed income on s.s.d. Thank you kindly for your services.

    Reply

    • Laurie J Raye says

      (LINK DELETED)

      from what I learned. the safelink site above gives you either ATT or T mobile phone choices. you can get any phone But It depends on your Zip code as to which cell service safelink is using in your area. Safelink Wireless uses – AT&T GSM, T-Mobile GSM, Sprint CDMA, Verizon CDMA, U.S. Cellular CDMA. Depends on geographic location. You don’t have to purchase a phone from their sight.. most government programs will give you another phone after 2 years. you can check your account here

      (LINK DELETED)

      Reply

      • Free Government Cell Phones says

        Unfortunately, we do not allow readers‘ comments to include outside links, Laurie. Although these appear to be legitimate links, we’ve caused ourselves problems in the past by including links that looks legit, but weren’t. For any reader who is interested, you should be able to Google “safelink wireless” plus “shop” to find the phones available, or “safelink wireless” plus “enrollment.” But thanks for being so helpful, Laurie.

        Reply

    • c says

      you can get the ime in settings .Log into your Qlink acct look up the byop and you want to active..Input ime # it will let you know if your phone is compatiable or not with their network.

      Reply

      • Chris says

        When checked lg prepaid cell qlink said compatible when got sim kit wouldn’t work when spoke to person they said wouldn’t work so got phone from qlink an now trying to find a phone that isn’t junk but from reading I have learned some good info thank you

        Reply

    • Free Government Cell Phones says

      It all depends on the specific make and model of phone, Mc. Contact your free government cell phone service provider to find out if your specific make and model are compatible with its national cell network.

      Reply

  87. Israel says

    Im trying but my sim card from my qlink free phone to a verizon motorola cell phone but dont where imei number

    Reply

    • Free Government Cell Phones says

      Sorry, Cheryle, but we cannot. This is an independent informational website. We are not a service provider.

      Reply

  89. Bertha says

    I want to know if truconnect SIM cards fit in a IPhone 6 I normally use straighttalk monthly phone cards?

    Reply

  90. Dawn says

    My problem is I been a proved for safelink I been with them for about a year and about 5 weeks now my phone stop working I called them and no one knows what and why my line has a restriction on the line so I can’t make or receive calls or text but I can get on the internet what’s going on doesn’t anyone know ..

    Reply

  91. Marcia Hornig says

    Frustration has become my norm in regards to replacing my qlink provided phone.
    Thank you. REALLY!thank you because like a muddy puddle i kinda undetstsnd it a little.

    Reply

  92. Dana Malone says

    I am approved for a free Safelink phone and SIM card. My problem is that I have to go to a Walmart that precipitates with the Family Mobile Plan. Amory and Columbus Mississippi does not. What Walmart near me can I go to ?

    Reply

    • Free Government Cell Phones says

      This is an independent informational website, Amy, NOT a service provider. You need to contact the company you enrolled with. We have no way of knowing who this might be.

      Reply

    • Free Government Cell Phones says

      Contact the service provider’s customer service team to get the most accurate information.

      Reply

  95. Kim says

    I’m looking to buy a upgraded phone for qlinks. Do i look for unlocked cdma phones or ones specifically thru sprint? I’m looking at a Motorola moto E4. 46th generation (sprint) smartphone is this locked to just sprint or can it be used for qlinks. I don’t have the imei number because the phone is online so I can’t check if its compatable

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team to determine the compatibility of any particular make and model.

      Reply

    • Free Government Cell Phones says

      Contact your Safelink customer service rep to discuss the exact make and model of phone you want to use. They are best equipped to answer your question correctly.

      Reply

  99. Brittany Byrnes says

    I have specific free minutes and texting but only get up to 3 gig of data and I was wondering how I would be able to purchase a little bit more beings that I have a SafeLink phone. would the monthly available minutes and text and data free still come if I got a new plan or be added on to what’s already there? Service sucks really bad here and sometimes I and I am unable to even make a call where I know I have service and the calls just will not go through.. i need little more network data for internet etc bcuz its my only source of other communication when mobile data for calls etc won’t. Jope it makes sense

    Reply

  100. Linda Johns says

    I lost my safelink phone yesterday with my sim card in it I have a boost mobile phone from a different number it has a different number a legacy s

    Reply

  101. Tasha Link says

    I have a straight talk T-Mobile phone and would like to transfer my sims card to a tag Mobile SIM card how can I do that

    Reply

  103. Minka says

    Awesome explanation !Thank you so very much for all I guys are doing do and did for us.and Thank you from the ungrateful ones.

    Reply

  104. Angela Kundert says

    I have a galaxy note 5 the logo when u turn it on says teen mobile which is GSM, Correct? I live in Ky 42301 which program can I get with the most text,call n data with the best reception? I currently have Qlinks but the phone I bought from them I hate n my old galaxy note 5 is gsm n that is not compatible with their service, so that’s why I want to change service. I have told Qlinks that I’d like to keep my same number they gave me n was currently looking for a program that is compatible with my phone. They told me that after I received a new SIM card from whomever I wanted to call them n they would release my number

    Reply

    • Free Government Cell Phones says

      There’s no way for us to know which company will give you the best reception in your area. Just too many variables from street to street and even house to house. Regarding keeping your same phone number: When you enroll with your new service provider you need to tell them that you want to “roll over my current phone number.”

      Reply

  106. Jessica Hardison says

    I am getting ready to go on vacation over seas and was told I will need to have my phone carrier unlocked to use it. Can you please provide me with the code I will need. My imei is 99001267779**** and my sim # is 890126002510903**** Thank You.

    Reply

    • Free Government Cell Phones says

      We’re not your service provider, so we cannot provide you with that info. Call 6-1-1 on your free government cell phone to speak to customer service. Be aware that most companies will require you to purchase an additional international plan because the free portion of your account generally does not include international calling.

      Reply

  107. Charles Akey says

    I would like to know if Jitterbug will work with Safelink wireless. I am using a LG Rebel 4 CDMA 4G with Safelink wireless, i’d rather have a good flip phone.
    Thank-You.
    Best Regards
    Charlie

    Reply

    • Free Government Cell Phones says

      We don’t want to steer you wrong, Charles, so your best best is to call Safelink’s customer service team.

      Reply

      • Charles Akey says

        Safelink is owned by Tracfone and has the the worst customer service.
        It seems that you can not or will not answer the question.
        Thanks for nothing, bye

        Reply

        • Free Government Cell Phones says

          Have you always been an ass, Charles, or is this something that developed later in life? We clearly said we don’t want to steer you wrong, but you would apparently prefer that we give you incorrect info rather than be honest.

          You want an answer? Yup. Sure. That JItterbug phone of yours will work just dandy. It’ll be perfect.

          Now in all honesty, WE DON’T KNOW if that’s true or not. But when King Charles demands an answer we must comply with his wishes.

          Reply

          • Minka says

            Love it!!! About time people can professionally say it like it is and say it! Perfect – ugh people these days …anyone in customer service should be paid a sh#t ton more than you do. And again on behalf of all the asses and ungrateful ones..Thankyou for your time and help. Oh! And at least y’all answer!!! Have a great day

          • Free Government Cell Phones says

            We attempt to answer every civil question. Sometimes we even respond to people’s statements (the ones that have no actual question). But every once in a while we get one that just plain sets us off. Glad you appreciate the work, Minka. By the way, we are fantasizing that your comment was left by Minka Kelly because we’ve always been kind of hot for her.

  108. Albert says

    My boyfriend wlink phone is broken and I want to know how to I ho about going through another company .Do I have to cancel get it turned off first ? TOr can I have it transferred to another free government cellphone provider .I haven’t been able to use or have a phone .Can you please help me in the steps how I can get a new phone and accatvated and all set up to a different provider please ? Thank you Albert

    Reply

    • Free Government Cell Phones says

      Call your new service provider’s customer service team and tell them you want to “port over” your current phone number. If you’ve already signed up, it may be too late, but give it a try.

      Reply

      • 978-369-1016 says

        I have a free SafeLink government telephone service I get 1 gig data free plus unlimited emails and texts monthly.

        The screen is too small so I need at least an 8 or 9”to see. Can I get a phone that’s say open ended and compatible with Verizon, Sprint, Sam sung today use and is paid for but paid for by SafeLink. I’m on Social Security and Section 8 housing, but my sight has gotten worse, I therefore need an 8 or larger screen on the phone so I could see what I’m doing.. Would SafeLink pay the monthly costs so long as I stay within the one data gig and I provide the phone myself?

        I would appreciate very much your help.
        May langan

        Reply

        • Free Government Cell Phones says

          Most Lifeline companies offer BYOP (Bring Your Own Phone) plans that allow you to use something other than the phones they generally give to customers. However, you must make sure that the phone you want to use is compatible with your service provider’s network BEFORE you enroll.

          Reply

    • Free Government Cell Phones says

      We don’t know if that phone is compatible with Q Link’s national cell network. Give customer service a call to find out.

      Reply

  111. brenda d braswell says

    HELLO
    I HAVE ACCESSWIRELESS MY PHONE HAS STOP CHARGING, I HAVE A PHONE THAT WORKS WITH ACCESS WIRELESS BUT CAN NOT FINE THE CORRECT SIM CARD THAT WORKS THEM. MY PHONE I AM TRYING USE IS LG TRIBUTE HD THEY SAY THAT THIS SIM CARD SHOULD WORK BUT IT DID NOT
    SIMOLW416Q, WHERE CAN I FIND THE SIM THAT WORKS WITH ACCESS NETWORK AND MY PHONE,

    Reply

  112. Raymond Lee Gonzales says

    I will be traveling to Batam Indonesia this year. Is there a phone that I can use here in the USA and Batam Indonesia also?

    Reply

  114. Katie says

    Truconnect uses T-mobile and is GSM. Is the list above not current? Or do you know something I don’t know? My phone broke, so if you might know of a switch over; it could save me a lot of money to wait a tiny bit more.

    Reply

  115. Ann says

    I have a safelink phone that’s not working well why won’t they replace it what good is a free service with no phone

    Reply

    • Free Government Cell Phones says

      Unfortunately, Emerito, the regulations say that the company must give you a free phone. Nothing in the regulations say they must give you a replacement phone.

      Reply

    • J Campbell says

      As long as your Samsung Galaxy S5 is on a GSM network and it is unlocked, then yes you can. Simply remove the SIM card from free phone and place it into the S5 and that’s it. You now have free service, which is every bit as good as the paid ones on an excellent phone. You should smile now, as you have achieved something that very few have done and it is a beautiful thing.

      Reply

  118. Mary kitchen says

    I was under the assumption that when you got approved for truconnect that you received a free cell phone and SIM card I would have applied for a different program because I do not having cell phone and can’t afford to get one si I a unclear as to what to do with the sim card they sent

    Reply

  119. Dawn says

    I have a zte android tracfone. I used it previously when I had safelink.. They sent me a new sim and go figure.. Not compatible. I am just curious that they have all my into from previous time on safelink why can they not just re activate my old SIM?? Save money and the headache..

    Reply

    • Free Government Cell Phones says

      Stop asking for logic, Dawn. We’ll take one whack at an answer, but we can’t assure you that it is correct. We would imagine that federal law requires all the companies to delete your info when your service is terminated.

      Reply

  121. Lucinda cannon says

    I am receiving a new unlocked P41 MK6747 Android. i have qlinkwireless. i hope it is Compatible w/that network, will chk out…

    Reply

  122. Kathryn says

    Every week now I get a phone call from some foreign guy. I cant understand a word he says so the call does not last long. He is just calling from a few cities away. I ask to speak to someone I can understand and he won’t put someone else on the phone. Anyway…all I know is I have an apple iPhone. I have had it for a few years. Is that a free gov’t cell phone?? Or is this guy trying to tell me I owe money???

    Reply

  124. Oliver j gordon says

    My safelink lifeline phone is broken. The numbers 7 & 8 aren’t working. I am a hearing impaired veteran so how can I get a sim card to use in an assurance smart phone? My email address is *******@gmail.com

    Reply

    • Free Government Cell Phones says

      You lucked out with the numbers that aren’t working. You can contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      Speak to the StandUp customer service team to get a definitive answer. You can reach them by calling 6-1-1 on your free government cell phone.

      Reply

  126. Joann says

    They sent me a phone a few years ago they say however I have never ever received it. I’m in desperate need of getting a free phone. Can u please help me. Thank you Joann

    Reply

    • Free Government Cell Phones says

      If it was several years ago you are eligible to enroll in any free government cell phone plan you want. Your old account should have been terminated when you didn’t use your phone for 30 days or longer. So even if you didn’t receive it, as long as it wasn’t used, you should be ok to switch. Here’s where you can find all the free government cell phone plans currently available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

  129. Carloas Vallarino says

    For some time 2 months do not have long distance service, have called to the 800 number and they do something and nothing happens, They say I don’t have money in that account, I can show you my credit reports. I want my long distance service back. 202 352 **** I get the free Clinton/Obama phones

    Reply

    • Free Government Cell Phones says

      First time we’ve ever seen them called “Clinton” phones, Carlos. Bill or Hillary?

      We can’t help you get your service restored because we are not your service provider. Call 6-1-1 on your “Clinton” phone to speak to your service provider’s customer service team.

      Reply

  130. Ethan says

    I just got an Iphone xr for sprint and I am curious to what Lifeline company I need to go with so that I can use this phone. I thought I could use it with safelink but when they looked up the imei they said it wasnt compatible. Is that because my phone might be locked to sprint only unless they unlock it? Even though safelink looks to be compatible with every company.?

    Reply

    • Free Government Cell Phones says

      There’s no way for us to know why they said it wasn’t compatible, Ethan. Call them back and ask for an explanation.

      Reply

    • MadAsAHatter says

      I think whatever phone you want to bring to the plan must be unlocked, even if its a Sprint phone and the Lifeline company you choose runs on the Sprint network. Honestly I think its a bit silly to require any phone to be unlocked. If its a Sprint phone and they run on Sprint towers why all the drama with forcing you to get it unlocked? I ran into the same issues. Good Luck Ethan. Update your question when you get an answer.

      Reply

  131. Lee Ann says

    I’m on my second phone from assurance wireless and it is doing the same thing as the first phone and they keep telling me to do the same steps over again I have asked to give me information on how to return the phones and they keep telling me to do the reset and the problem still exists how do I get it through their heads that I don’t want this service

    Reply

    • Free Government Cell Phones says

      Cancelling your service should be as easy as calling customer service and telling them to cancel your account. Ask to speak to a supervisor.

      Reply

  132. Dana says

    I currently have Q Link but I want to change my lifeline service to a different carrier. Do I have to cancel my Q link service & then reapply with the other carrier? How long will I be without a phone?

    Reply

  133. Shirley Huizen says

    I have aGov. Tru phone! Just got week ago! But t..moble or sprint doesn’t work in mariposa Calif. What should I do! Keep phone or send back?.

    Reply

      • Free Government Cell Phones says

        Hey, it’s several hours since we said, “Huh?” And we think we just comprehended your question. We think you’re asking if you can use your Q Link phone if you switch your service to TruConnect. Is that correct. Unfortunately, we cannot answer that question. Speak to TruConnect customer service to find out if your specific make and model will work with its network.

        Reply

    • Free Government Cell Phones says

      Contact Safelink customer service to find out if the specific make and model of phone is compatible with its network.

      Reply

  137. Blacc says

    I HAVE MY PHONE ON FOR 7 DAYS I CALLED THEM THEY PUT IT BACK ON FOR 3 DAYS2 DAYS LATER THE PHONE IS BACK OFF I’M WONDERING WHY all I did was search the web and make a couple phone calls I thought the phone posed to stay on for a year

    Reply

    • Free Government Cell Phones says

      It should have been good for a year, Blacc. Have you contacted your service provider’s customer service team to ask what’s up?

      Reply

    • Free Government Cell Phones says

      That’s one category of question we never answer, Tonesia. Contact Safelink to find out if specific makes and models are compatible with its network.

      Reply

    • Free Government Cell Phones says

      That’s a good question for the Q Link customer service team, Kim. But we suspect that the answers will be “maybe” depending on the phone.

      Reply

    • Jojoba bean says

      I had the same question, I contacted QLink with the specs of the iPhone I was hoping to purchase,(depending upon the compatibility) and as of December 2020 when I talked to them they’re doing basically anything that is new, no carrier and also has cdma with LTE bands included in the phones hardware and my new SE second generation will work fine if it has those two things. I ordered my new iPhone SE in no carrier with the North American CDMA and LTE bandwidths already in the gear and my next adventure is receiving the new expensive iPhone I saved for and turning it on/looking at the IMEI and THEN checking it with QLink to double check, and then of course the magic wait for the sim to arrive in the mail provided that I wasn’t lied to about the actual specs needed for a compatible product on the service. In my experience it’s like pulling teeth from a kicking mule to get a true rundown on exactly what they run on and what they’ll accept for a bring your own phone deal, I had the free ones and I brought my own iPhone 6s that did work for a few months, and then broke so I attempted it with a iPhone 6s Plus that had the exact same wireless bandwidth as the last one but it was NOT compatible and no satisfying answer was ever given as the story changed every time I contacted them, next was forced into buying a darn ZTE from them that looked pretty good at 100$ I expected it to be a good phone and all, instead it sat on they’re loading docks over two months actually waiting to be loaded onto a delivery truck to get into the mail circulation! And I had to complain over the companies head itself just to get the phone shipped or a refund or anything besides “sitting on the loading dock”! So it’s a no holds-barred, Wild West style stampede, confusing barrel of wild & hungry lab chimpanzees in the world of QLink customer service and from what I gather every other lifeline service out there bro! They live in a magic land where yes means no, no means yea and “I’m not sure” could mean that they are on they’re way delivering you a hearty sub-sandwich….if they mess something up, it’s another company or person’s fault and they are sorry but you should call Jonny Appleseed to check again for a port change to a rotten pumpkin, and if they do something good-well pat them on the back because hey, after all I mean it’s a free service type deal usually anyway and the poor class like me just has to settle for a little grisly sloppy fat on a cheap cut of steak sometimes instead of the juicy kc strip that I was wanting. Sad but true, I plan on getting them to switch my phone number and service to a banana or a jelly donut soon, and it probably will work but I’mn not sure

      Reply

      • Free Government Cell Phones says

        Yow. It’s the second contender today for Comment of the Year. Looks like the competition is going to be fierce in 2021.

        Reply

  145. Kelly and Jeff Rightmire says

    You have worked very hard on getting my husbands phone to work and I thank you as I got it to work by stepping just outside my door. Verizon has always worked here even though we live in a dead zone, We were worried it was a different provider but we were confirmed that Verizon was having a few issues. Thank you for all your help!

    Reply

  147. Shun Moncrief says

    I’ve received my SS card but it said locked some card when I in its doesn’t work what do I need to do

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team to find out what the problem is and how to fix it.

      Reply

    • Free Government Cell Phones says

      That’s a question for your service provider’s customer service or tech support team, Jan.

      Reply

    • Free Government Cell Phones says

      We didn’t send you anything, Maria. We are not your service provider. You must speak to that company’s customer service team.

      Reply

  154. Den says

    Can I use a straighttalk unlimited service plan on this assurance wireless government phone ????? Someone please help and give me anwsers?

    Reply

    • Free Government Cell Phones says

      Are you talking about ending your free government cell phone plan and replacing it with a paid Straighttalk plan? If so, you may be able to, but it’s impossible or us to know without knowing what kind of phone you have. Here’s what you should do: Figure out the make and model of your phone and call StraightTalk to find out if your phone is compatible with its cell network. Good luck.

      Reply

  155. Aaron says

    Me And My Girlfriend Received The Exact Same Phone From CA Lifeline Access Wireless. . Treswave model:TW801 . But She Lost Her SIM Card . . So Since I Have A New Phone I Agreed To Allow Her To Use My SIM Card From My Lifeline Device Which Is The Exact Same Treswave Model:TW801. And Insert It Into Hers . Since They Are The Same Carrier Wev Figured Nothing Would Go Wrong. . But After Properly Installing My Sprint SIM Card Is Into Her Phone. .The Data Turns Off After Approx.3 Mins After Device Is On And Network Conncected And The Little SIM Card Symbols Appears At Top Of Screen. Please Tell Me What To Do To Make It Work..

    Please And Thank You..

    Reply

    • Free Government Cell Phones says

      We don’t have a clue, Aaron, because we are experts in the Lifeline program, not in cell phone technology. Why don’t you put the SIM card back in the original phone and use it to call 6-1-1 which will connect you to Access customer service.

      Reply

    • Kelly says

      One sim card from one phone will not work with another as the IMEI code is for the original phone. You cannot swap them out. That goes with any phone on less yo can change it with the provider directly you will have to contact customer service and explain what you are doing and if they permit that.

      Reply

      • Free Government Cell Phones says

        That is incorrect, Kelly. If both phones are unlocked it’s quite possible to switch the card from one phone to another.

        Reply

  157. Debra Pye says

    What is Qlink now? This says it’s not GSM but on their site they recommend a GSM phone the LG X Charge so I’m confused now.

    Reply

  158. Sharon says

    My American Assistant battery went belly up .. the company won’t give me another battery or phone .. gave me the option of purchasing a new phone .. I chose to purchase that phone on Amazon. After inserting my sim I am able to use all the features e.g. make/receive calls, texts, camera, etc. However I am unable to use the internet. Their representative informed me I must purchase the phone (same phone/model..Maxwest Galaxy 4G) from them in order to get on the internet?? Any thoughts as to why this is the case??? I am hesitant to purchase the phone from them ..

    Reply

    • Free Government Cell Phones says

      Obviously, there’s no way for us to analyze your tech issue, Sharon, but it is not true that you are required to use the same make and model and purchase it from them. If we were you we would look for another company in your state that uses the same national cell network and sign up for its BYOP (Bring Your Own Phone) plan. Here’s where you can find all the free government cell phone service providers in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • shawna babin says

      What phone do I use while waiting on some card case I’m handcap and been falling slot so o need this phone working plwe
      I have a lot of some cards that why I asked if could use one of thos

      Reply

      • Free Government Cell Phones says

        We’re not quite sure what you’re asking nor who those “other cards” came from, but we assume you cannot use them as part of your free government cell phone plan. Does your phone work at all? If so, call 6-1-1 and you’ll be connected to your service provider’s customer service team.

        Reply

    • Me says

      Because they want to service the phone if you didn’t buy it from them they won’t give you service I am surprised you can call out out or anything on it. Most services want you to buy their phones or get their phones. They are going to cut one or some of your services if you didn’t buy it from them if it a government phone the service doesn’t get re-reimbursed for the phone if you get it somewhere else.

      Reply

  160. Beverly Bain says

    I am 87 yrs young and alone. I need a cell phone for transportation and safety. Got approved by Qlink. Received phone that I can’t make head of tail of. Don’t want internet, camera, books etc. etc. etc. Just want a phone that is simple and just makes calls.

    Jitterbug looks easy but what service will work with it….and is it under the government program????

    Can you help?

    Mrs. Bain ***********@gmail.com

    Reply

    • Free Government Cell Phones says

      Jitterbug is NOT part of the free government cell phone program, Beverly. Here’s how we’d suggest you solve your problem. Find the company you want to enroll with. Contact that company’s customer service team to find out if they offer a BYOP (Bring Your Own Phone) plan. If so, you can go out and buy a basic flip phone that you can then use as your free government cell phone with that company. But PLEASE make sure that you find a phone that is compatible with that company’s national cell network BEFORE you purchase.

      Reply

  161. Sharon says

    I have an american assistance phone on Govt lifeline pgrm.. battery went belly up .. they say they have no replacement batteries for my phone model and gave me option of PURCHASING a refurbished or new phone from them ($44.95 – $59.95). Since I did not damage or lose my phone I feel they should replace it free of charge .. not my fault the battery gave out. Only had the phone 2 or 3 years .. would a new battery have given out so soon? Who can I complain to about this. If I ultimately decide to switch services, what is the best lifeline phone available in Chicago, IL.?

    Reply

    • Free Government Cell Phones says

      Unfortunately, Sharon, they are not required to give you another free phone. And, unfortunately we need to say unfortunately, again because it’s impossible for us to say which service is best in any particular neighborhood. There are just too many variables.

      Reply

  162. Sheryl Smith says

    I have the UMX phone so I’m going to get a new refurbished iPhone 6 plus I hope very soon I hope it will work with my phone. Hope hope pray praypray that’s all I got

    Reply

  164. Sharon says

    I purchased a “factory unlocked” iphone 4S on ebay; when I inserted the sim from my american assistance phone I was able to make calls and take/upload photos, however I could not receive calls. The apple store rep said it was because my american assistance phone’s T-mobile was tied to verizon. Thoroughly confused, I just left .. should have asked for a senior staff. When I later called american assistance tech, they said their t-mobile service was not tied to verizon! Any thoughts as to why I could access some of the phone’s features (calls/photos, & I believe texts) but not be able to receive calls???

    Reply

    • Free Government Cell Phones says

      We are experts on the free government cell phone program, Sharon, but complete morons when it comes to tech issues. Sorry.

      Reply

  165. Alan Knowles says

    Great article. However my TruConnect phone is an AT&T GSM Samsung S6.
    I switched from Safelink because neither my S6 or S7 would work anywhere but WiFi.

    Reply

  166. tim says

    I have an iPhone XR and my service provider is AT&T.
    I just received my new Sim card from Safelink wireless.
    When I put The new Sim cardn my phone ,It says that it’s not compatible I thought that AT&T was GSM network and it was compatible how come it doesn’t work

    Reply

    • Free Government Cell Phones says

      Google the make and model of your phone and the words “user manual.” Then you can look up the instructions.

      Reply

  168. Norma arnold says

    So terrscom costomer service said I can get a unlocked t mobile phone and switch sim cards and it should work but where do I get one? T mobile said no of there phones are unlocked

    Reply

    • Free Government Cell Phones says

      Just Google “unlocked T-Mobile cell phone” and you will find a gazillion places to find them. EBay, Amazon, all the major electronic retailers.

      Reply

        • Free Government Cell Phones says

          Do you know exactly which plan or company you signed up with, Kathleen? First thing you need to do is get in touch with its customer service team to get the exact details of your account.

          Reply

  169. Mr. G says

    Just taking a second to commend the moderator of these comments, you must be a zen-master/saint ect… I read 10 mind numbing minutes worth of questions and answers… took all my strength not to interject on every one to share my opinions, and throw insults and various expletive-rage at the seemingly infinite and apparently helpless masses, endlessly asking a never-ending string of variations on three core questions in one form or another… ..Anyways!! You made my day!! next time you go looking for a new job… include screenshots… you are pro.

    Reply

    • Free Government Cell Phones says

      Are there any openings for zen master/saint? We checked Craig’s List and couldn’t find any. But rest assured that we will be applying.

      Reply

    • CONNIE LODER says

      After reading many, many previously submitted comments, I arrived at this one and thought, “Mr G., you, sir, are a frigging’ mind-reader!” Your comments are exactly what I was just thinking!

      Reply

  170. SHAUNA STETZ says

    I need a new phone have had mine two yrs speaker phone only works.screen cracked…but can nv reach someone that can help me at Safelink!!!!

    Reply

  171. Douglas Stevenson says

    my phone was lost,So I got another one,wiko same as the lost one ,Now I want to change my old info to my new phone,can I do this?how long would it take?

    Reply

    • Free Government Cell Phones says

      We have no idea, Douglas. We are not your service provider. This is an independent informational website. Contact your service provider by calling 6-1-1 on your free government cell phone.

      Reply

  172. Caleb says

    I have an old Samsung Galaxy 8 from AT&T and now I’m using a ZTE from Safelink. Can i just swap out the SIM cards since it appears they use the same network. I’m confused by your article.

    Reply

  173. Lee says

    I am going to buy a phone off of someone that is us Cellular and is locked she said I can unlock it I have SafeLink wireless will it work it is a LG k8 plus

    Reply

    • Free Government Cell Phones says

      Before you buy it, please speak to US Cellular to make sure that specific make and model of phone is compatible with its network. In addition, please be aware that U.S. Cellular only offers Lifeline discounts, but does NOT participate in the free government cell phone program.

      Reply

  174. Cathy Doster says

    I have a sprint iPhone 6. Is it compatible to use free SIM card and also how can I tell if my iPhone 6 is unlocked? Thank you.

    Reply

    • Free Government Cell Phones says

      Those are good questions for your service provider’s customer service team. You can also Google the answers, but we don’t have enough information to answer your questions.

      Reply

  176. Linda rhodes says

    My SafeLink phone does not work at all I do not know what happened to it it’s not the battery I have no clue what happened I need to get a different phone. They are going to stop my service because I’m not using the phone please get back to me ASAP

    Reply

    • Free Government Cell Phones says

      Yes, your service will be cancelled if your phone goes unused for 30 days or longer. You need to contact your service provider’s customer service team to purchase a replacement phone. As an alternative, you can also switch your account to a different service provider and they will give you a phone for free. Here’s where you can find all the companies offering free government cell phone plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  177. Michael, Mackey says

    Can I switch from my government phone to a Coolpad just by switching the Sims card over to another phone?

    Reply

    • Free Government Cell Phones says

      That question is waaaaay over our pay grade, Michael. Check with your service provider’s customer service team.

      Reply

  179. thomas roe says

    I HAVE THE (QLINK NETWORK WIRELESS) IS IT CDMA OR GSM OR LTE,

    WHY I AM ASKING IS BECAUSE AM LOOKING TO PURCHASE A UPGRADED BUDGET PHONE, AT WALMART SUPER STORE.
    TO REPLACE THE QLINK S3001z PHONE.

    Reply

  180. Terri L Low says

    My brother has one of those free cell phones I’m not sure if it’s qlink or SafeLink but the screen got cracked and he’s having a hard time with it I gave him my free cell phone that I never used but I don’t know what he’s done with it I wonder if he put his free cell phone SIM card in my old Samsung j7 from T-Mobile would he be able to give this Samsung phone to work?

    Reply

    • Free Government Cell Phones says

      It’s not our SIM card, so we can’t answer your question, Alvina. Contact your service provider.

      Reply

  182. Linda Paeltz says

    I revived a q links phone and I cannot get cell internet service here. So I would like to cancel this service if they can’t fix it for me and get a safelinks phone

    Can u please yell me how I do this?
    Thank you Linda Paeltz

    Reply

  183. Temica Mosley says

    I received a truconnect SIM card in the mail, but not a phone. Can I use it in the Assurance Wireless phone that I have?

    Reply

  184. Peg says

    I switched from Assurance Wireless (because the phones they provided kept malfunctioning and were not reliable) to Safelink. The phone Safelink provided didn’t support voicemail because the phone’s technology was outdated. Safelink would not send me a replacement phone. At least with Assurance, I had voicemail when the phone worked. I thought all phones came with voicemail. If I switch to another wireless service, will I have this same problem with the phones they provide?

    Reply

    • Free Government Cell Phones says

      We can’t even imagine a phone that doesn’t come with voicemail. All phones given to new customers are supposed to be smartphones, and we don’t think there are any smartphones that don’t come with voicemail. Readers? Anyone else have this experience?

      Reply

      • genedy says

        I’ve had a lot of problems with my not so “smart” phone.Play store is not compatible. You tube shuts off on its own.email problemated since February 2019.I suppose i could just get another .too much trouble i guess we get what we pay for…$0.00.

        Reply

  186. Jen says

    Can I use my iPhone 6 Plus off my metro pcs to transfer to safe link government phone service as I do recieve medical and snap benefits in the state of Illinois .

    Reply

  187. yolanda bako says

    I have a ZTE Z899VL govt issued cell phone. It works terribly and often leaves me in the rain waiting for a cab from a doctors office because the cab cannot contact me to explain where it is waiting. The phone also calls other people I dont need to speak to while I am on an important call with soneone I do need to speak to. The workers that answer the customer service line are in the Philippeans and do not understand the concept of bringing communication to the old and poor and technology non savy folks. They just keep reciting a script which obliterates any possibility of getting a better working phone. They cannot even call me back to test why I can’t receive certain calls.

    Reply

  188. Liz says

    I have a free government phone, it is a very old Samsung Tracfone Wireless. My son has bought me a new LG Stylo 4 Tracfone that says it is compatible with both GSM and CDMA networks… Should I be able to transfer free government minutes and phone number to the new phone?

    Reply

    • Free Government Cell Phones says

      That is certainly theoretically possible, Liz. But you should definitely call 6-1-1 on your free government cell phone to discuss it with your service provider’s customer service team.

      Reply

  189. Gwendolyn Christmas says

    I have a galaxy j3 Luna Pro. Can I change from straight talk service wireless to qlink wireless?

    Reply

    • Free Government Cell Phones says

      Contact Q Link wireless customer service to find out if the extra make and model of phone you already have is compatible with Q Link’s cell network.

      Reply

  190. Chanice L Joseph says

    I was given a Samsung galaxy s7 active phone can i transfer my free government minutes to it? If so, how can i do it?

    Reply

  191. Monique says

    I have qlinkwireless that I transferred to my boost mobile Samsung galaxy j7 refine. What Mobile network is best LTE/CDMA OR AUTOMATIC? I was also wondering if mobile network had something to do with having problems with sending and receiving MMS.

    Reply

    • Free Government Cell Phones says

      There is absolutely no way for us to answer your questions, Monique, because we are not your service provider and do not have access to the info we’d need to answer them.

      Reply

    • Free Government Cell Phones says

      Contact the company you enrolled with, Denise. We have no way of knowing which one that was.

      Reply

      • Free Government Cell Phones says

        If you were approved, it should be sent to you automatically. Contact your service provider’s customer service team to find out the status of your application.

        Reply

    • Free Government Cell Phones says

      Sprint has nothing to do with the free government cell phone program other than providing the cell network on which most of the Lifeline companies operate.

      Reply

  194. Nathan Buck says

    Was wondering if a Samsung Galaxy s6 would work with q link wireless. I looked on the compatible phones list but it wasn’t on there. But it is through sprint.

    Reply

    • Free Government Cell Phones says

      Contact the Q Link customer service team for the most accurate answer, Nathan.

      Reply

  195. Cody says

    My name is Cody. I have a LG Rebel 4 an I’d like to change from straight talk wireless to Q link wireless. Is that possible?

    Reply

    • Free Government Cell Phones says

      Straight Talk does not participate in the free government cell phone program, so the answer is yes, you can change from a paid plan to a Lifeline plan.

      Reply

  196. Joe Devereaux says

    I have SafeLInk and a SamSung Galaxy J7 Sky Pro. A friend gave me his old Apple I phone 7 and it’s unlocke. d. Will this phone work on SafeLink ? Someone said, I won’t be able to get updates and Google, Facebook and alike. They said, I should buy a refurbished Apple I Phone X. But if the UNLOCKED I Phone 7 will work I won’t have to put out all that money for a I Phone X. Thank you.

    Reply

      • Teresa says

        Can I use my daughter old HTC phone from metro pcs as my phone and still keep my government number . And would the HTC phone now be my government phone?

        Reply

        • Free Government Cell Phones says

          It all depends on if your old HTC phone is compatible with your Lifeline service provider’s network. You’ll need to contact customer service to find out if the phone is compatible.

          Reply

    • Corey says

      Does any one have a phone i can use with qulink the one they send me works but it outdated and i want use the internet to do class asiments but cant update Google cuz thers no room for it to be updated or no off a chip phone i can buy and use

      Reply

      • Free Government Cell Phones says

        You can buy a photo almost anywhere phones are sold, Corey. But make sure that phone is compatible with your service provider BEFORE you purchase it.

        Reply

  197. Marco says

    I would like to switch from assurance to safelink or anyone that works with any iphone, how can i do this? i do have assurance at this moment.
    Thank You.

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 to speak to customer service and/or check out the phones offered on the TruConnect website.

      Reply

  199. Jessica Taylor says

    I have a metro pcs blaze ZTE Max its not activated and I dropped my government phone into a toliet and it’s messed up won’t work. Can I switch my government phone number and service to my ZTE???

    Reply

    • Mohican Sledge says

      Honestly Jessica, if you didn’t get an inkling of the blanket answer that they’re literally repeating over and over for others questions exactly like yours, then you probably are better off fishing your old government phone from the sewers, and asking a wizard to get it fixed but also on lifeline as well because you might A) be strong & tough enough to fight the scary, evil clown that lives in the sewer who’s now treasuring your old phone & B) the wizard (after that epic clown battle in the sewers) just might have a special that day going on, like a de-sewage and fix your phone AND get a free magic love potion day, or offer you a coupon for the Olive Garden!! You neverrrr know! Run along scamp I’m proud of you

      Reply

    • Free Government Cell Phones says

      We stay as far away from network compatibility questions as possible, Martin. Contact Safelink customer service and ask your question.

      Reply

  201. SHARIE says

    My sister dropped her Life Wireless phone and shattered the screen, I want to surprise her with a replacement and an upgrade if possible, but not sure how to do that..
    Any help would be much appreciated!!

    Reply

    • Free Government Cell Phones says

      We love it when someone asks a question we’ve never had before and that’s exactly what you’ve done, Sharie. Unfortunately, you cannot upgrade your sister’s phone through her free government cell phone company because you are not the customer and cannot get access to her account. We would suggest that you go out and just buy her a phone that she can use with that account.

      HOWEVER, AND THIS IS A BIG HOWEVER, you must make sure that the phone is compatible with her service provider’s cell network. Not all cell phones are compatible with all cell phone networks. Keeping that in mind, you may want to just buy her a gift certificate for a phone. She will still need to make sure that whatever phones she buys is compatible BEFORE she buys it.

      Good luck. You sound like a great sister.

      Reply

    • Free Government Cell Phones says

      We avoid answering that type of question, Angel. Check with your service provider’s customer service team to get the answer with your question.

      Reply

  203. Jane Simpson says

    Hello, I joined Safelink 02/03/2019, I had to purchase a new phone, but the phone they said would work turns out the service is not available in my area.!! I have called them several times , but I never get a answer. These people don”t want to work with us.!! So I had to give up Safelink.! I am so disappointed with them. I have to have CDMA not GSM ! I am out the money that I spent on the phone , plus the monthly plan. !! What a con they are !!

    Reply

  204. Johnnie says

    Can u used ur phone u have now a d keep same num that’s on the phone u r using from tmoble my phone be shut off my sister got for me within 2 days sevice left on it

    Reply

    • Free Government Cell Phones says

      If you switch service providers you can keep your current phone number. When you speak to customer service you must repeatedly tell them, “I want to port over my current phone number.”

      Reply

  205. Lisa Brown says

    I have a Lg Phoenix plus at&t prepaid cell phone. I want to get a iphone 5s. Are they compatible. Can I take my sim card out of the Lg and put it in the iPhone?

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone and ask your question to customer service.

      Reply

    • Free Government Cell Phones says

      We have no idea, Jane. We don’t know what kind of “card” you have nor what model of phone. Your best bet would be to contact the company you want to enroll with. Talk to customer service and they will undoubtedly be able to answer your question.

      Reply

  207. Misty says

    My free phone has issues and sometimes won’t call out, and I can’t hear the other person . Is there any way to get another free phone?

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone in order to speak to your service provider’s customer service team.

      Reply

  208. Cassandra Isom says

    My Qlink phone was stolen a year ago..a girl has been using it ..and won’t return it.the only way I can shut it off is to pay for a new phone..is there an way around this?

    Reply

    • Free Government Cell Phones says

      Absolutely. You should have done this back when it first happened. Have you reported this to your service provider’s customer service team? If not, do so immediately. If they will not issue you a new phone and phone number for free, you always have the option of switching to a different service provider. You will be a new customer and qualify for a free smart phone. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

    • N.G. Davis says

      If you haven’t found the solution to the problem yet, I had suggested this same solution to somebody else – go to the police. The phone is in your name. All they have to really do is trace it or better yet, call her and ask her what she is doing with YOUR phone.

      Reply

  209. Yshans says

    So I’m a lucky one with a Sprint sim card that requires an unlock code to use in any other phone other than the dinosaur aged phone that dies numerous times a day. That is when it’s not crashing. And when it crashes it takes forever bc it has to show one app (not responding) at a time!!! How do I find out who to contact about a new phone or unlock code? Any advice??

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone (when it’s working) and you will be automatically connected to your service provider’s customer service team.

      Reply

  210. Susie says

    will a LG G3 Verizon phone that is flashed to also be used on PagePlus (verizon network) work on the government phone in Fresno California?

    Reply

  212. Cynthia Neargardner says

    I’m still with Qlinks, after canceling 2 months ago.now I’ve purchased a Samsung Galaxy J7. What service could help me out. Sorry I’m so confused
    Thanks in advance. Cynthia Neargardner

    Reply

    • Free Government Cell Phones says

      Check out all the companies offering free government cell phones in your state at this link:

      https://www.freegovernmentcellphones.net/states

      We make a rule never to answer which phones and compatible with each network. All the info you need is in the article on this page, but if you are not secure with it, please contact each company’s customer service team.

      Reply

  213. Lynwood says

    I have an iPhone SE from Mtero PCS, SafeLink lifeline sent me a ZTE they both have some cards but I’m afraid I’ll screw my service up. I’ve been using iPhones exclusively since the iPhone 3 was introduced and I’m old and navigating the Android is a pain will they interchange

    Reply

    • Free Government Cell Phones says

      It depends on who your Lifeline service provider is and whether the iPhone is compatible with its service. Call customer service to get the most accurate answer.

      Reply

  215. Rachel Castillo says

    I have a sim card with reconnect and i have it in a sprint phone but its not working the meid number is 08916556860328**** can u help

    Reply

    • Free Government Cell Phones says

      Sorry, Rachel, but we cannot. We don’t know who “reconnect” is and we are not affiliated with your service provider.

      Reply

  216. Steven Ploeckelman says

    what companies have a US based customer service call center? All I know is that Safelink does not and I cannot understand most of what they are saying when I call them. this makes it next to imposible to get my problems resolved.

    Reply

    • Steven Ploeckelman says

      It’s been more than 3 days since I posted and I haven’t heard anything from you regaurding my question “what companies have a US based customer service call center?”. If you can’t answer this question or you are researching it please let me know one way or the other. thank you.

      Reply

      • Nancy Moore says

        Steven have you found a company? Im so disgusted with safelink. Frankly even if you could understand the customer service reps and their managers, the advice leaves me feeling that Im stuck in reruns of groundhog day. A friend just gave me the contact info for corporate safelink….

        Reply

    • Free Government Cell Phones says

      You can’t get a free government cell phone from “us.” We are an independent informational website, NOT a free government cell phone company. Find the companies that offer plans in your state, check out all those plans to find the one that fits your needs best, and enroll with that company using he contact info we provide for each company. Here’s where you can find all the plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  220. Linda says

    I have qlink zte warp elite with Sprint. Sprint has limited coverage here and I lose bars all the time. I looked up and saw my phone is cdma. 1. Can I switch it to Verizon? 2. It has a space for a SIM card but no card, can I put in a card for storage? 3. I see an LTE icon…should I download this to my qlink cdma phone?

    Reply

    • Free Government Cell Phones says

      We are not qualified to answer that kind of tech question, Linda. But either Sprint or Verizon customer service probably can. Give one or both of them a call.

      Reply

  221. Danny says

    Is there a list anywhere I can see, I was approved for a qlink phone and service. When I ordered the phone I accidentally put the wrong letter of the alphabet in my mailing address due to the last apartment I lived in the phone show delivered yet none of my neighbors say they ever received it and Q Link says too bad that post office says delivered there’s nothing I could do. So I have been trying to shop let go and there are so many phones these days. The problem I’m having is I don’t know what phone exactly to look for what model for qlink and when I asked the qlink service staff they say I have to check that I m e d which most people don’t even want to take the time to do and I don’t have the money to waste to buy a phone that’s not going to work if you know of any way to help guide me to place I can know which phones I should be looking for I would be such in your debt thank you Yuma Arizona

    Reply

    • Lee says

      Wouldn’t it be considered a lost or stolen phone? They should have some kind of protocol or procedure to follow for those situations.

      Reply

  222. Beau says

    I have metro pcs powered by t-moble. My one imei number starts with 3596 ……
    I got approved by slink but I already got a phone a year ago and when they cut it off I lost it. And I’m tryied to use my phone but it was not compatible. Is my phone comparable with safelink. If not who can I use. I can not afford a phone right now

    Reply

    • Free Government Cell Phones says

      Only Safelink can tell you if that specific make and model is compatible. Call its customer service team.

      Reply

  225. Jesse white says

    I got Verizon fipcellphone it don’t use SIM card can I still get food stamps cellphone number for it

    Reply

    • Free Government Cell Phones says

      We’re going to take what our father used to call “a wild-assed guess” and assume that you mean a free government cell phone when you say “food stamps cellphone.” The answer is a resounding maybe. Not all cell phones are compatible with all cell phone networks. So you can probably use your Verizon cell phone and cell phone number IF it is compatible with your chosen service provider’s network. What you need to do is contact your chosen service provider’s customer service team BEFORE you enroll to confirm that your specific make and model is compatible with its network. If it’s not compatible, attempt to enroll with a different company that is compatible.

      Reply

  226. Colleen J. Hall says

    My phone keeps turning off my WiFi . I have the internet at home but the gov. Phone turns it off, why?

    Reply

      • Free Government Cell Phones says

        We haven’t given you anything, Colleen. This is an independent informational website, NOT a free government cell phone company. Contact your service provider’s customer service team.

        Reply

    • Free Government Cell Phones says

      No idea, Colleen. But there’s no way we could possibly know because we are NOT affiliated with your service provider in any way.

      Reply

  227. Maria Rodriguez says

    My LG phone was working fine until the new month came and now all I get is a message saying ” Welcome to Verizon wireless, this call cannot be complete due to restrictions” HELP

    Reply

  229. Andrew says

    I’d like to know why my unlocked Moto e4 from metro Pcs/TMobile won’t work right. It’s got data, plans active and in order but I cant call or text and the number won’t show up in settings. Everything says it should be working but it’s not.. Im lost and so was technical support they said tower problems.
    Help is appreciated

    Reply

    • Free Government Cell Phones says

      There is no way for us to know what’s wrong with your phone, Andrew. You need to contact your service provider.

      Reply

  230. vanessa G Young Davs says

    Well they really worked a number on my phone ! cant even use the phone ts cut
    off by network and the wf1 No matter what you do they phone w1ll not connect,
    ! dont know what to do . t will not worry but dont have a phone For the last tme
    the phone wll not work. bugaboo…..

    Reply

    • Free Government Cell Phones says

      This is an independent informational website, Vanessa, so we cannot solve your problem. You must speak to your service provider’s customer service team.

      Reply

  231. Vivian Reinhardt says

    Why does your co. use so many networks? I want a GSM phone. What does it mean that I can’t control my phone? Does LTE mean the same of no control.

    Reply

    • Free Government Cell Phones says

      We are not a Lifeline provider, Vivian. This is an independent informational website. You need to speak to customer service at a Lifeline company.

      Reply

  232. Laurie Teske says

    If I put your sim card in my current phone that has a plan does it erase my plan and it just becomes a SafeLink phone or does it just add to my current plan? I have an Alcatel phone which is AT & T.

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team to get the most accurate information.

      Reply

  233. K. says

    So my Qlink sim card is sprint, cdma right? But i have a at&t phone, and the phone says the sim card is not compatable, So I have to find a sprint phone for my qlink sprint sim card to work in another phone? (iphone specifically)

    Reply

    • Free Government Cell Phones says

      We avoid tech questions like the plague, K. Contact your service provider’s customer service or tech support team to get the most accurate answer to your question.

      Reply

  234. begrudge android/windows.love says

    Really great site. Problem
    Had an old ztw from safelink, brokem, bought a total wirelsss moto prepaid, called sl cs, transferred service to new devoce w exist prepaid sim
    It worked for a while. One day sim error issue came up out of nowwhere. I opened restared phone. Worked for a bit longwr. However, my voicemail box was deleted, and aftwr calling to check.message, got a verizon brans set up (?). Somehow my carrier was changed to verizon wirelss, now my sevice does not work w highspeed or the default low speed. Restart phone-get LTE for a sec, then brick-not data.
    any insights? How can i get off of vwrozon and back to gsm? Cam vwrizon block oe blacklist my.device for.some.arbitrary.reason?

    Reply

    • Free Government Cell Phones says

      We are experts on the free government cell phone program, but complete morons about tech issues, BeGrudge. Try calling your Lifeline company’s tech support team.

      Reply

  235. Kathleen Elliott says

    Ok I read what you have posted. So if my gov. Free phone is a GSM And the phone I want to change to is also GEM I’ll t can be done?

    Reply

    • Free Government Cell Phones says

      Contact q Link customer service to find out if a specific make and model of phone will work with its national network.

      Reply

  237. Dee says

    My friend has a blu government phone and he paid for a metro pcs $50/mth account, to have internet, but can’t get on line. What does he have to do, to be able to use his metro pics account on his government blu phone?

    Reply

    • Free Government Cell Phones says

      Impossible for us to say, Dee, because Metro PCS is not part of the free government cell phone program.

      Reply

  238. Natasha LaTulip says

    I have been through dozen phones or more trying to replace my smart phone from QLink and I’m frustrated to find it so difficult to find the exact one. Also I have a nice one pre ordered but need to call back to finish the payment for it to be shipped and I was told that I should be able to do that online when I sign into my account but I can’t find it. Wish a link or instructions could be sent to me to help.
    My QLink # 719-369-****

    Reply

    • Free Government Cell Phones says

      First of all, you have one of the coolest names we’ve ever run across. Second, unfortunately, we are unable to answer any questions about the inner workings of Q Link because we have no connection to that company. This is an independent informational website.

      Reply

  239. Linda says

    I bought a zte warp elite. 1. It will not let me text unless I send a pic with message. I thought I was deleting apps I never use…there was one called BOOST that I uninstalled..MISTAKE.. made reception and sending almost impossible. 2. Should I have wap enabled? (I have a one foot space in one room that I can text)

    Reply

    • Free Government Cell Phones says

      We just can’t advise you on tech issues, Linda. You need to seek advice from your service provider’s customer service/tech support teams. You can reach them by calling 6-1-1 on your free government cell phone.

      Reply

  240. Cheryl Folop says

    My brother, who is disabled, currently has a TracFone with SafeLink (T-Mobile I believe). We bought him the phone for Christmas, just a year ago, and it’s already having problems. We have a family plan with Verizon that we have had for years. What is the best way to change his free phone plan to be more compatible with ours? Should we put him on our plan? Will he have to change his phone number?

    Reply

    • Free Government Cell Phones says

      We’re not quite sure what you’re asking, Cheryl? Are you wanting to get your brother off the free government cell phone program?

      Reply

    • Free Government Cell Phones says

      We have no idea who your service provider is, Bonnie, so we have no idea what’s compatible with what.

      Reply

  245. Susan Fontenot says

    I need a replacement phone. My phone’s microphone is no longer working. I have tried calling (from another phone) and texting your help line but have not receive help. I only get a recording. I need to speak to someone.
    Please call me at 337-660-**** ASAP. I need a usable phone. I have to be out of town the week of March 17-23 and will have no other phone available.
    Can I go to a local distributor for a free replacement? I live in ********, LA.
    Please contact me ASAP.
    Thank you.

    Reply

    • Free Government Cell Phones says

      If you enroll today, you may be able to get a free government cell phone that quickly, but it’s doubtful.

      Reply

    • Free Government Cell Phones says

      Only Q Link customer service can give you an accurate answer to that question, Susie. Contact them by calling 6-1-1 on your free government cell phone.

      Reply

      • STephen B Fowler says

        I need a phone that is compatible with this SIM card I got from SafeLink Wireless it’s a three-in-one Sim kit and I can’t get it to work on my LG K7 Android so will you please send me a phone that it will work with cuz I need a phone and all I have is a SIM card that will not work in anything I got

        Reply

        • Free Government Cell Phones says

          We stay as far away as possible from technical questions like this, Stephen. Contact your service provider’s customer service team for more info.

          Reply

    • Free Government Cell Phones says

      We think you’re asking if your LG phone can be used with your Assurance account. Is that correct? The best way to get that question answered is to contact Assurance customer service.

      Reply

      • Robin Franks says

        Lg phone model # LGLS676
        Tribute he phone
        Imei
        #359842087190841

        Will this work for the bring your own phone?
        Thank you

        Reply

        • Free Government Cell Phones says

          We don’t know who your service provider is. You’ll need to contact its customer service team to get your question answered.

          Reply

  250. Lori says

    I have a Verizon Galaxy 6Edge Plus phone. I have put my government Safelink SIM card in the phone, but am not able to send or receive photos via messenger. I also do not have access to voicemail. I have called Safelink and was told to purchase a different SIM card at Wal-Mart that would fix the issues.
    HELP!???

    Reply

    • Free Government Cell Phones says

      We can’t really analyze the problem remotely, Lori, but we’re going to make a wild guess that the phone you have is not compatible with Safelink’s network. Have you checked the article on this page to see if that sounds correct?

      Reply

      • Free Government Cell Phones says

        We 100% avoid answering questions like that, Brad. Instead we urge you to contact the service provider’s customer service team.

        Reply

  251. Amy says

    My Grandmother desperately needs a cell phone and I’ve filled out the application for Safelink to get her one but they responded back saying her address already has a phone and they won’t send her one. She has never had a phone from them nor any other company and neither has my Grandfather. I’ve emailed and called them to be told each time the same thing which is they won’t send her a phone. How can I get her a phone? Can they not tell whoever used her address to get a phone is not actually a 85 year old woman with no cell phone knowledge to me texting or using the Internet and the phone would never be pinging on any tower but the closest to her home except for the occasional appointment or groceries? Is there anything I can be do to help this situation turn around? She should not have to go without just because someone wanted to fraud the phone company. Thanks for any help and guidance you can offer.

    Reply

    • Free Government Cell Phones says

      Call in again and ask to speak to a supervisor. Ask them to check your grandmother’s name against the name of the person who supposedly has the account at that address. If that does not work, you can contact USAC.org, the organization that supervises the free government cell phone program. It has a service to help people in your grandmother’s situation.

      Reply

  252. Linda F Pate says

    my phone got broke and i have to fight with it to use it everyday i dont like it because it is to small so can i drop yall and go with another carrier where i can go to walmart and pick the phone that i want im going blind and need something bigger

    Reply

    • Free Government Cell Phones says

      Most Lifeline companies allow you to bring your own phone to their plan, but you need to make sure that you purchase (or use) is compatible with its national cell network. You can also purchase an upgraded phone from your service provider, but we hear so many complaints about those phones that we think you should go with the BYOP (Bring Your Own Phone) plan. If your service provider doesn’t offer one of those plans, feel free to switch to a service provider that does off it.

      Reply

    • Richard says

      They’re doing the same thing to me Amy and I’ve been a safelink user for years and I even still have the phone they sent to me and the same address. I let it lapse because I was locked out of my email address and couldn’t recertify. So, I had no service for only about a week. Soon as I reapplied they told me they can’t start my service again because someone at my address already has lifeline service. How could someone else have lifeline service at my address? they would have to send the phone here and I would have got it in my mailbox. It doesn’t make sense. Its insane.

      Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team to make sure your make and model are compatible.

      Reply

    • Free Government Cell Phones says

      We don’t know because we are not your service provider. This is an independent informational website. Contact your service provider by calling 6-1-1 on your free government cell phone.

      Reply

  255. Patricia says

    I have a government phone now. I bought my baby a play phone for Christmas, you know the orange one that sings? Is that one compatible with safelink?

    I’m kidding. I had a good laugh reading how blatantly you responded to some of these ridiculous requests/ questions and the reactions of offense you recieved back from a few. Please don’t change. Maybe if you repeat to “contact your service provider” a couple more times one of them might catch on?

    Reply

  256. JB says

    You said ” Step One: CDMA vs GSM
    The first thing you need to know is that there are two different cell phone technologies — CDMA and GSM. When we say “Not all cell phones are compatible with all cell networks,” that means that CDMA cell phones won’t work on a GSM network. And vice versa. CDMA cell phones only work on CDMA networks and GSM cell phones only work on GSM networks.” And then you listed “Safelink” as a carrier who’s phones use both GSM and CDMA???? Please explain this.

    Reply

  257. Margaret S. says

    I need help with my smartphone getting to be used as a SafeLink phone everything’s been taken care of through the SafeLink people except I got disconnected from them I cannot make a call from my new phone which is straight talk but I want to use my Safelink service remind SafeLink phone transferred over to my Straight Talk phone which is a j7 cloud please help I have a ticket number contact me back at this email address I got disconnected I have no way to get ahold of customer service through SafeLink I need SafeLink to please contact me through email I don’t know how to get ahold of them it without my service being on thank you

    Reply

    • Free Government Cell Phones says

      We are not your service provider, Margaret, so we cannot help you with technical issues. You need to contact that company’s customer service or tech support team.

      Reply

    • Free Government Cell Phones says

      Contact your service provider to find out if any specific make or model is compatible with its network.

      Reply

  259. DOUGLAS E RUSH says

    i here i have a free phone and it only free through them direct…only if they send me the phone
    but i see the same phone on e-bay for 200.00 cheaper 100% the same
    so i am woundering if i can get it free if i buy it i have assurance wireless free

    Reply

    • Free Government Cell Phones says

      We’re not sure what “I am wondering if I can get if free if I buy it” means. If you mean, “Can I get free service if I buy my own phone,” the answer is yes — as long as the phone is compatible with your service provider’s network. If you mean something else, let us know and we’ll try to give you an answer.

      Reply

  260. Blanca E Mendoza says

    I have a government phone it’s a ZTE
    And I have a crack screen I want to know which phones are capable to my phone so I can buy a new one and switch my chip to a new phone
    I’ll be waiting for ur respond thank u.

    Reply

    • Free Government Cell Phones says

      Due to the daily volume of comments and questions we receive, we are unable to personally respond to all of them, so we hope you see this response here, Blanca. Your best bet is to speak to your service provider to get an indication of which cell phones are compatible with its network.

      Reply

    • Free Government Cell Phones says

      We always hesitate to answer this type of question and always defer to your service provider’s customer service team. Give them a call.

      Reply

  262. Lance Matthews says

    I wanna know if my SIM card from safelink phone works in my iPhone 5? If not can I get a other SIM card from safelink that will work in my iPhone5

    Reply

  263. Deborah Fenton says

    I had assurance wireless and the first phone they sent me was not working, so they sent me a new phone and that one was also not working, they said they will send me another one, which would be #3, I told them no I would find another government program. I found qlink, but I do not have a phone at all since I had to return both phones back to Assurance and Q link will not send me a phone. I asked qlink if I could buy one from them at a reduced rate and have not heard back.

    Reply

    • Free Government Cell Phones says

      We can’t be certain what the problem is, but we can take a guess, Deborah. The rules of the Lifeline program say that you cannot change service providers more than once every 60 days. Sounds as if you have not reached that 60 day limit. On the other hand, the rules of the program also say that your account will be terminated if your phone goes unused for 30 days. Have you reached either that 30 or 60 day period yet?

      Reply

  265. Blair Stamm says

    Thank you for the lesson on the difference between The two types of lack of a better term phone systems, I am working on a proposal for my job on the the benefits of having a lets say Metro PCS p[hone and an Obama phone. If you have a little spare time, could you jot down your opinions on the two types of phone? I would be forever in your debt if you could make that happen.
    Thanks

    Reply

  266. Greg says

    I’ve had a few zte n817 and no matter where I’m at or the WiFi area.. Everytime I turn data on my phone doesn’t work correctly even on home WiFi.. I’m happy to use a free phone but why do they do that.. Waiting on a Sim for a lg volt.. Hopefully I can use my data without 10 minutes of the phone acting up.. This is my 3rd one now.. Ughhhh

    Reply

    • Free Government Cell Phones says

      Wish we could help, Greg. Well, maybe we can. Most free government cell phone companies offer Bring Your Own Phone (BYOP) or Bring Your Own Device (BYOD) plans. You go out and buy the phone you want (one that is compatible with your service provider’s network) and use it in place of the phone your provider gave you. That may solve your problem.

      Reply

  267. Sandy says

    Can I get another free phone if the one I have is never working right,?I really appreciate your service and everyone has been helpful if I had a problem. I thought if the phone is tore up or stolen you would replace it free.Thanks😊

    Reply

    • Free Government Cell Phones says

      It probably depends on how long you’ve had the phone, Sandy. If you made a complaint to your service provider as soon as you received the phone and discovered that it didn’t work, they are much more likely to replace your phone for free. If you’ve had the phone for a while, they will probably require you to pay a relatively small fee ($25 or so) for a replacement phone.

      Reply

    • Free Government Cell Phones says

      In the words of Civil War General William Tecumseh Sherman, “I will not run if nominated and will not serve if elected.” But thanks for the compliment.

      Reply

  269. BeOhBe says

    This is BS! Where it’s the “Complete, and we mean COMPETE, list of CDMA phones” you promised us in your search blurb?

    Reply

    • Free Government Cell Phones says

      Who put the burr under your saddle today, BoOhBe? Looks like you’re going over this website with a fine tooth comb to find things to bitch about.

      In this case, we don’t control the words selected by a search engine in response to your search terms. In fact, we had to review this article to figure out what you were talking about. It looks like you are referring to an answer we gave to a reader question. Our answer was “Q Link’s website provides a complete (and we mean absolutely COMPLETE)” list of cell phone makes and models that work with its Bring Your Own Phone program. In other words, we never promised a complete list of CDMA phones. Don’t blame us for your poor choice of search terms nor for your lack of understanding how search works.

      Take a Valium. Relax. Stop leaving angry comments. We hope you have something better to do with your time.

      Reply

  271. Lisa says

    I want to upgrade my cell I am trying to find out if I can use my old phone I have a Verizon Samsung slide is ut compatible with safe link

    Reply

    • Free Government Cell Phones says

      You need to get hold of Safelink customer service to get your question answered accuratately.

      Reply

    • Free Government Cell Phones says

      Absolutely. If you switch service providers, the new provider will give you a phone that is compatible with its network.

      Reply

  273. Jodi Workman says

    My friend has a government phone it won’t call out screen busted he can still use wifi how can we get a replacement ?

    Reply

  274. Cheyenne Williams says

    My screen is broken and part of the the time when I tap on something where the cracks and spider web places are it doesn’t work. So what do I need to do to get a different phone?

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      Speak to the Assurance customer service team to make sure you get the most accurate answer.

      Reply

    • BeOhBe says

      I agree. You give non-answers, and are aggressively rude to boot. You’all should take some public speaking classes.

      Reply

      • Free Government Cell Phones says

        What you call “non-answers” we call “giving the reader the most accurate information we can possibly give.” Now as to being aggressively rude, go tell it to someone who gives a damn what you think.

        Reply

        • Kathryn Laughlin says

          I have understood you completely. I don’t like the answers but it is not your fault. I .. appreciate your support. I am sorry you have people disrespect you like they do .

          Reply

          • Free Government Cell Phones says

            We have broad shoulders and we take handle the occasional abusive reader, Kathryn.

  277. eichard eggson says

    I am already signed up for lifeline, however its been at least 3 weeks that may services has been interrupted. please reply at ********@gmail.com to Richard B. Egson

    Reply

    • Free Government Cell Phones says

      We’re not your service provider, Richard. You need to speak to its customer service team, not us.

      Reply

  278. Arf Doggie says

    Please update this article, these companies are not being strait with the customer, qlink is keeping unsuspecting customers in the dark and not telling them what affordable phones they can use, just check their Facebook page, it’s either buy our zte crap or buy one from the list which has phones priced over $300, it seems like their exploiting the vulnerable who are in bad health and those who’s survivability depend on a phone, I talk to some who have been stuck in limbo for 2 or 3 months, the zte (817) phones they have been giving for free come with the very minimal specs (1.8 gig HD & 0.5 ram 1.0 ghz processor) and they crash 97% of the time, if you don’t know how to clear the cache for every single app update, no updates… Just to make a call or answer a call is pure hell, it’s so sad having to explain to these older folks about the whole thing, many aren’t making doctors visits any more, it’s another government fleece from the get and it’s one that exploits the voiceless as usual… ✌️

    Reply

    • Free Government Cell Phones says

      Q Link’s website provides a complete (and we mean absolutely COMPLETE) list of all cell phone makes and models that work with its Bring Your Own Phone program. You do not required to buy a phone from Q Link. You can buy one anywhere you can find a good deal, new or used.

      Reply

    • Arf Doggie says

      Qlink works through locked sprint phones or their affiliate services, they have a list of higher priced phones on their website or you can buy a cheap used one and try your luck… 😁

      Reply

  282. Paula player says

    All wanted was to replace my stand up wireless phone with another one of theirs broke my screen really bad

    Reply

    • Free Government Cell Phones says

      In that case, you need to contact StandUp’s customer service team to see what they can do for you.

      Reply

    • Free Government Cell Phones says

      How could we possibly know, Kamesha? We don’t know what phone you have now nor who your service provider is. Ask your customer service team by calling 6-1-1 on your free government cell phone.

      Reply

      • Jolena says

        Can’t use my ZTE qlink phone because it feel in the water don’t work what I have to do get another new one phone

        Reply

        • Free Government Cell Phones says

          Contact Q Link customer service, Jelena. But expect them to require you to pay some reasonable fee for a replacement phone.

          Reply

      • BeOhBe says

        Camesha answered Both those questions in plain English! I will repeat your own words to you, “Did you read it?” Obviously not!

        Reply

        • Free Government Cell Phones says

          Well, this is a criticism we have to accept. She did give the info, but our answer remains the same — contact your service provider’s customer service team.

          Reply

  285. thresea haney says

    I have a TracFone it’s iemi number is 99000894386**** compatible with assurance wireless service….

    Reply

  286. Sosa says

    First of all I apologise if you’ve already answered this question. I skimmed through all the questions and comments and only saw safetynet mentioned once or twice but the info was irrelevant to my problem. I have a Safetynet SIM card and a SafeLink phone that says it doesn’t recognize the SIM when inserted. Is that my answer right there that they’re not compatible or am I missing a step?

    Reply

    • Free Government Cell Phones says

      Sorry, Sosa, but it’s impossible for us to troubleshoot your phone to figure out what the problem might be. Contact your service provider’s customer service and/or tech support team to get your question answered.

      Reply

  287. charlene says

    if I have a T-Mobile phone can I use safelink wireless use your own phone and get free service from the lifeline assistance program? (is that a locked GSM?)

    If I want to use a simple mobile plan what kind of phone do I use? all I know is that simple mobile uses T-Mobiles towers?
    Is there such a thing as a simple mobile phone like a locked to simple mobile GSM phone?
    and if the phone is locked to simple mobile can I use safelink service?

    the government program safelinkwireless service says I can use my own phone and get free service, would I have to buy a GSM unlocked? and if I had a GSM locked, which carriers can it be locked to to use my safelink wireless free government assistance by lifeline service from safelink wireless…

    If I want to get safelink service what kind of phone should I buy to be compatible with their service since I live in Hawaii, Honolulu (island of Oahu) my service area is 96797 to 96744 (Waipahu to Kaneohe)
    which is like most of the island I kinda have to travel for work and stuff..

    does safelink activate its free service with use your own phone with a sim card?

    what is a sim card and what is the point for its use? is it for prepaid services like safelink wireless? does T-Mobile use sim cards too? does sprint? does the CDMA and GSM locked or unlocked coincide with the use of sim cards or is it the contract no contract or pre paid services like straight talke and simple mobile or trac fone?

    Thank you I’m so confused

    -Charlene ram

    Reply

    • Free Government Cell Phones says

      Sorry, Charlene, but you have asked far too many complex questions for us to answer here in the Comments section. We could (and in some cases have) written full articles on some of those issues. You should start by reading the article on this page, which we think will answer a number of your questions. You can probably get others answered by speaking to the service provider’s customer service teams. Hawaii has very few Lifeline free government cell phone programs, so we wish you the best of luck.

      Reply

    • Arf Doggie says

      Okay Charlene, it’s very simple when it comes to GSM sims cards from safelink, if you have a locked GSM phone, you will have to get it unlocked or buy an unlocked GSM phone and put in the safelink GSM sims card, if you go out and buy one used, test it first with the safelink card to make sure you aren’t getting a locked phone with a usage obligation or a blacklisted stolen phone… I know safelink is much like t-mobile and simple to get going, my friend uses an unlocked GSM Huawei with a safelink sims… Good luck 🤞…

      Reply

  288. Lilly says

    Can an easy wireless government phone be switched over to boost mobile on my account, if the phone`s SIM card is a sprint SIM?

    Reply

  290. NaNa says

    Can I have my Son buy me a “Jitterbug” phone and use it in place of this phone? I’ve looked and looked.
    Does anyone know a nice BIG button BIG screen phone that I can use here?? Thanks anyone

    Reply

    • Free Government Cell Phones says

      If the Jitterbug phone is compatible with your service provider’s national cell network, you can use it.

      Reply

  291. NaNa says

    Can someone please tell me how to use “DATA” I always use up minutes ,but never Data. I’ve left this question on many pages and have wasted year+ of DATA.

    Reply

    • Free Government Cell Phones says

      Call your service provider’s customer service and/or tech support team. You can also Google your phone make and model and the words “user manual.” Soon as you find the user manual you can look up the answer to your question.

      Reply

  292. Oden says

    Thanks for the info. I know first hand why people want to use thier own phone. If you have a new Samsung galaxy s5 sm-g900v 6.0.1 you really don’t want to use a phone that is not even close to being as good. I am curious about one thing though. Why is a primitive phone offered when there are more advanced ones sold in the store?

    Reply

      • NaNa says

        Wow you admit you give out and sell “CHEAP” phones!!!!!!

        I had to replace 1st one and I was sure they said new one would larger screen or buttons. Neither! Worse. Someone just had the number so I had to change it. Had to change 1st phone number ,also! Someone just had phone number.

        This new one has more glitches than 1st one. Biggest problem it dials 911 while I’m in middle of call.
        !?

        Just because it’s cheap…well yes matter of fact they are cheap!!! cheap cheap!!

        My shaky elder finger dials wrong numbers every, yes everytime I call someone. Screen and buttons too small for elders!

        Reply

        • Free Government Cell Phones says

          Sorry, Nana, but “we” do not admit that we give out and sell “CHEAP” phones!!!!!! Because as we have said at least a thousand times, ‘we” are an independent informational website, NOt a free government cell phone company.

          Reply

    • Free Government Cell Phones says

      Since we are not your service provider, there is no way for us to know the answer to your question, Laura. Contact your service provider’s customer service team.

      Reply

  294. David Wheeler says

    This is the best explanation that I have received. I appreciate your candor and honesty. It has allowed me to make a decision that I will have to purchase a phone from my provider. Disappointing, but it’s what I have to do if I need a new phone.

    Reply

    • Arf Doggie says

      If it is a Spint phone or mvno (Virgin Mobile and others) and you have filled any minimum usage requirements, you should be able to use it as long as you don’t unlock it, their website says most sprint affiliates will work with qlink, but if you unlock it, it will not work properly… Just last week I got my mother’s old LG tribute from Virgin Mobile (sprint) started up through qlink and now she is enjoying life again, and I mean like 100% upgrade and that old tribute isn’t worth more than 20 bucks… Good luck… 😁

      Reply

    • Free Government Cell Phones says

      We get this question frequently. All free government cell phone companies are now required to provide new customers with smart phones. You can check each company’s website to see the kinds of phones they offer.

      Reply

  297. Shalon Frye says

    Do the free government phones from assurance have an sd card in them? What causes the phone to not turn on sometimes but other days it works fine? If it comes w an sd card, is it REQUIRED to be able to turn the phone on?

    Reply

    • Free Government Cell Phones says

      We are not the right people to ask about cell phone technology, Sharon. If you want to know something about the free government cell phone program, fire away. But you’ll need to ask someone else about SD cards.

      Reply

    • Joyce Greenwalt says

      I have never heard of a phone needing a SD card to power on however it will always need the sims card which is totally different. My Mom had a phone that would give her problems powering up on occasion and it was her SD card it had somehow got corrupted because when you took it out the phone would power right away

      Reply

  299. Kayla says

    Can simple mobile phones be compatible with qlink wireless? Or metro PCS?
    I lost my phone and cat afford to get a replacement phone. If not, how can I deactivate my service and is it possible too reapply?

    Reply

  300. John Smith says

    Well, for all of you GSM phone users and are loyal to a certain company. I won’t say the actual name to be discreet. But when you teach your children the alphabet, I was taught, ..”A” is for apple….But I digress.
    Anyway, I have an iPhone 6s+ that a friend gifted me after I became disabled and unable to work. I was so thankful because it worked with my old computer. So, in MY experience, my q-link phone works like a charm despite it saying the service is from Another network—So keep your Spirits up and Sprint to the finish line as you try to activate your phone…..

    Reply

  301. Carmen says

    I received my lifeline government smartphone and am very disappointed. I charged it fully asap and then activated it. I left it overnight to do all the updates. Well next morning I connected to my WiFi no problem. I cannot place any calls tho. I walked thru my home trying to find a signal with NO LUCK. Here I am in a bad situation this morning NEEDING TO PLACE A CALL (kind of important) & I can’t even do that. I started looking online trying to find out on my own about QLink service cause whenever I spoke with didn’t tell me what service provider you run off. But anyways SPRINT DOESN’T WORK OUT HERE WHERE I LIVE. WHAT good will this phone be if I can’t get cellular service? I wanna say that when I applied there was something asked about service area. Don’t quote me on that tho I could be wrong. One thing I’m NOT wrong about is SPRINT SERVICE SUCKS OUT HERE IN THIS LITTLE TOWN I LIVE IN. I know for a fact that Verizon never drops calls & reception is amazing. It sure would be handy this morn but .I. Is there ANYWAY you can provide me with another network like Verizon.???? Please don’t tell me I would have to pay anything cause that won’t work for me. Being on a fixed income is the reason I applied for Free Government phone. Hopefully I can get some assistance in this matter. TIA

    Reply

    • Free Government Cell Phones says

      The article above gives you more detail on which companies use each of the national networks.

      Reply

    • Free Government Cell Phones says

      We never answer questions like this, Stevy, because we do not want to lead any readers astray. We recommend that you call Q Link customer service to get the most accurate answer.

      Reply

    • Free Government Cell Phones says

      We avoid answering questions like this, Kim. Your best bet is to call Life Wireless customer service with the specific make and model of your phone.

      Reply

    • Free Government Cell Phones says

      We assume you mean Safelink, not Self Link. But either way, you need to speak to customer service to find out if that particular make and model will work.

      Reply

  305. Andrea says

    My roommate is a life wireless user and she’s using an at&t phone and she is without signal more often than with signal what is there that we could do to get full signal working for her?
    Her number is 918774****

    Reply

    • Free Government Cell Phones says

      Sorry, Andrea, but you’re asking a question that’s outside our area of expertise. We’d suggest that you contact Life customer service and/or tech support to see what they have to say.

      Reply

  306. Michelle says

    Thank you!
    I read your complete article and I can’t believe that if these people that are asking you questions related to your topic read it as well as explaining in A…B…C…details did not get the message!!! SMH.

    Michelle

    Reply

    • Free Government Cell Phones says

      We are not your service provider, so we cannot call you. If we did call, we don’t know anything about you or your account, but we could call and talk about the baseball play-offs or politics or some other topic of your choice. But we couldn’t talk about your account or your missing cell phone.

      Reply

  308. Patricia Wood says

    I need a better phone than the one I get from Qlink. It is small had to use keyborad and overheats all the time

    Reply

    • Free Government Cell Phones says

      You can upgrade through Q Link or you can purchase a phone elsewhere and use it as your Q Link phone. WARNING: Not all cell phones are compatible with all cell networks. So before you buy a phone elsewhere, speak to Q Link customer service or tech support to make sure that the make and model you want to buy is compatible with the Q Link network.

      Reply

    • Free Government Cell Phones says

      It all depends on the make and model, Shirley. To get the most accurate answer to your question, please contact your service provider’s customer service or tech support team.

      Reply

    • Free Government Cell Phones says

      It’s impossible for us to tell you which phones are available where and when from any particular service provider, Amber. The phones are handed out at random, so the person just before you may get one make and model, you may get another, and the next person in line may get a third different make and model.

      Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team to get that question answered, Jose.

      Reply

  313. Cassandra says

    I got a life wireless chip and free phone about a year ago, but at some point the phone itself broke. I still happened to have my other smart phone from when I had service with at&t and it was an LG 4 LTE I believe. I had no knowledge about the plans and risk of switching, but I needed a phone and was desperate so I tried it. It worked. I’ve happily had it ever since. However, a day ago the phone got wet and now it’s basically a paper weight. I’m distressed and don’t know what to do. I need a phone. So since I still don’t fully understand how this works, I want to ask you; since I have life wireless and it worked the first time with my old phone, should/can I go to an at&t store and just buy a phone but not the plan? Even if I have to make payments on it? Will it work again or am I barking up the wrong tree here? Please help. I really don’t know where to go from here. I keep hearing about ‘unlocked’ phones but I don’t get it. Hoping to hear from you soon. Thank you in advance.

    Reply

    • Free Government Cell Phones says

      There’s no way for us to track which company uses which network in any one particular locale, Joel. The only thing you can do is contact the companies offering service in your area to find out which ones use Verizon. Here’s where you can find all the companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  315. Rick says

    I have just received my free government qlink phone.I have an older phone from cricket wireless that I want to use. When I insert the nano sim card it asks for a network unlock pin. How can I fix this since using my old phone is much more convenient for me.

    Reply

  316. MElliott says

    I contacted the top 5 companies on the list that say they accept sprint CDMA phones and they all said no. I’m sorry for sending a second comment today but I figured I could do more research than just one plan. Again I appreciate your time.

    Reply

  317. MElliott says

    I currently have an iPhone 6s with Sprint and when I called Safelink a few days ago they informed me Sprint is the company they do not accept. Every website I’ve researched said Safelink accepts Sprint CDMA phones. Has there been an update that hasn’t been published? I do not have WiFi at home and I can’t afford to buy another phone. Safelink seems to be most popular in Florida. Any suggestions? Your time is greatly appreciated.

    Reply

    • Free Government Cell Phones says

      We avoid answering questions of this type, Megan. We’d suggest contacting Access customer service to get an accurate answer.

      Reply

  319. Rebecca cummins says

    I have a stand up wireless (life wireless) sim card that is active, will it work with any gsm phone or just some At&t phones? Customer service was absolutely no help at all. Thanks in advance!

    Reply

  320. Julie McCracken says

    My daughter receives f.s, Medicaid & tanf. She has two young school children that uses iPad for school, she applied for home internet, she didn’t qualify how come?

    Reply

    • Free Government Cell Phones says

      This is an independent informational website, so there is no way for us to know which plan she applied for nor why she was turned down. She should contact the customer service team at that company to ask why she didn’t qualify.

      Reply

    • Sarah Randall says

      The Lifeline Program offers EITHER free cellphones and service OR free or discounted internet service. You can pick one or the other, but not both. So, if she already has a government cellphone, she would not be eligible for the internet program.

      Reply

      • Free Government Cell Phones says

        Sorry, Sarah, but you don’t know your proverbial ass from a hole in the ground and we will not allow you to mislead our readers. ALL free government cell phone companies offer plans that include free talk, text and data.

        Reply

        • Bernie Sanders says

          Read it again Mark. Lifeline offers two choices: either free cell phone service OR a discount on internet/landline service (unlike cell phone service, this isn’t required to be free, which means it never is). You only get to pick one. If you already have one you will be turned down for the other.

          Reply

  321. Linda Jak says

    My SafeLink phone is dying. Is there a list of phones I can pick from preferably from Walmart ( closest retailer). Since I really cannot afford fancy phones. Thank you

    Reply

    • Free Government Cell Phones says

      The answer is YES and NO. Not all cell phones are compatible with all cell networks, so you need to choose a phone that will be compatible with the Safelink network. You might want to visit the Safleink website to see which phones the offer, and take that list to Walmart as a guide to which ones you can use. But MAKE SURE YOU DO NOT BUY A WALMART CELL PHONE until you find one you want and then speak to Safelink customer service to make sure that make and model is compatible.

      Reply

  322. George says

    Does SafetyNet Wireless offer nano sim cards?
    My parent’s SafetyNet phone came with a micro sim card. I have an older unlocked phone I want to give to them but it only accepts nano sim cards.

    Reply

    • Free Government Cell Phones says

      You need to speak to SafetyNet’s customer service or tech support team to get your question answered, George.

      Reply

  323. Clinton Casteel says

    I have a ZTE MOBILE through Boost/Sprint how am I to transfer my Qlink government mobile number I very to my personal Android since my Qlink phone is busted

    Reply

  324. Rea says

    When enrolling with Safelink Wireless and choosing the “bring your own phone” option, it asks you to choose between a T-Mobile compatible SIM card and a GSM SIM card.

    As far as I know these two are the exact same.

    I received a SIM card that was labeled “T-Mobile Compatible GSM” and it does not work in my CDMA compatible phone. I have called Safelink numerous times to try to get a new, correct SIM card but I am told I can only get one by going to a retail location (both retail locations in my state for 2 plus hours away from my home).

    Any advice on what to do or where to go from here?

    Reply

  325. Ashley Sims says

    My TMobile revvl plus keeps saying searching I’m not sure if I done the correct apn settings update but I was suppose to have a phone mailed but when checked the mailbox only a Sim was mailed I’m stuck and need immediate assistance.

    Reply

  326. Tammy Pottorff says

    I bought a refurbished standup wireless phone but it says it’s locked when I put my SIM card in its asking for a 4-8 pin number thing how do i unlock the phone to get the pin? Using my previous sim card from my old standup wireless phone that broke? Standup wireless isn’t an option as a carrier for the unlock river site I’m confused

    Reply

    • Free Government Cell Phones says

      We are experts in the Lifeline program, Tammy, NOT in the technical workings of cell phones. You’ll need to contact your service provider’s customer service or tech support teams.

      Reply

    • Free Government Cell Phones says

      We can’t text you, Lana, due to the volume of comments and questions we receive every day. The answer to your question is that you need to contact Q Link customer service to find out if they will give you one for free or if they will charge you a relatively reasonable fee.

      Reply

  328. A says

    I Have a Galaxy J3 Luna Pro that has never been activated through any cell phone service or provider. If my phone happens to be compatible with qlink, can it be done since my phone has never been activated or registered in any way?

    Reply

    • Free Government Cell Phones says

      Yes, if the phone is compatible with Q Link, you should be able to use it as your Lifeline phone.

      Reply

  329. Carl Leonard says

    I have a government cellphone and my service is Qlink. 1st I can’t talk to a real person, ever. 2nd they don’t have a website. If it is it’s in Spanish. 3rd they’re several recordings stating I don’t have any minutes and I received 1000 on 9/1/18. 4th they are changing or transferring to another service. What’s going on. I don’t understand because of my stroke. Can someone call me or email me in simple talk Thank you.

    Reply

    • Free Government Cell Phones says

      We just checked the Q Link website, Carl, and it came up in English for us. Give it another try. Unfortunately, we cannot call you due to the volume of comments and questions we receive every day.

      Reply

  331. Karen Sarten says

    I have my Dad’s old T-Mobile Galaxy 5on phone. Can I switch it to my goverment Safelink service? If so, do I need to purchase something and how do I do it? THANK YOU!

    Reply

    • Free Government Cell Phones says

      Maybe, maybe not. Not all cell phones are compatible with all cell networks, Karen, so you’ll need to contact your service provider’s customer service or tech support team to find out if that particular model is compatible with its network. If so, they can tell you exactly how to do it.

      Reply

  334. Gab says

    Hello. I have Truconnect but I would like to use this straight talk iPhone my mom gave me but she only had it for 7 months before getting a new phone. Ive tired to look into getting it unlocked to use it but it has to be actived for 12 months. I also read that SafeLink could work with this iPhone but I’m not sure. I don’t want to switch services if I cannot fore sure use this phone. Hopefully this made sense.

    Reply

    • Free Government Cell Phones says

      Call Safelink customer service to find out if the phone is compatible with its network.

      Reply

        • Free Government Cell Phones says

          It all depends on the make and model of the phone, Destiny. Not all Cell phones are compatible with all national cell networks. So you need to contact your chosen service provider’s customer service or tech support team to find out if your Straight Talk cell phone is compatible.

          Reply

    • Free Government Cell Phones says

      GSM and CDMA are technologies, not companies, Bridget. Both are available in Oklahoma.

      Reply

  336. Louann Gibbons says

    My mom has a Galaxy J3 Luna Pro with Straight Talk Phone Service. She’s had it 2 months and now in a nursing home where they take all of her SSI CHECK but 30 dollars a month. She is on Medicaid and the 30 dollars is spent on hygiene products she needs in the home. Can we switch this phone to free Gov phone! Thanks

    Reply

    • Free Government Cell Phones says

      We can’t guarantee you that your particular make and model of phone is compatible with any particular network, but it will surely be compatible with one of them. Contact the free government cell phone service providers in your state to find out which ones will be compatible. Here’s where you can find the companies and their contact info:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Free Government Cell Phones says

      For the most accurate answer, speak to Assurance customer service or tech support, Gary.

      Reply

  338. cory whitmoyer says

    i have a free android government phone and i lost my service do to not my making 1 call in 30 days. i am wondering if icould get another sim card to use in this phone for free through another service other than life wireless. i am in grand forks noth dakota and was told that there were no carriers here. could you please refer me to someone who could tell me a litltle more about this

    Reply

  339. Sonilla Ayoubi says

    Hi, I tried many many I phones like 6, 6s plus,7 ,7s plus and many other,but still saying not compatible. Now what can I do?

    Reply

  340. heath says

    This article was Very informative. Thank you.

    People, read the article! If you have a question that wasn’t answered, call 611 and talk to your India representative who will tell you what this article hasn’t.
    SMH.

    Thanks again for the article I it has helped me understand what I was looking for.

    Reply

  341. Jesus jaramillo says

    Which Obama phone has unlimited data talk and text I want to buy a new iPhone but I don’t do the limited data which has one unlimited I don’t care if it’s 4g or not as long as I can always browse the web.

    Reply

  342. Jennings A Mccallum says

    Don’t know how to change my.tempo.com to Quicklinks.com & keep my Lifeline & same phone Number

    Reply

    • Free Government Cell Phones says

      Only if it is compatible with your service provider’s national cell network, Kimberly.

      Reply

    • Free Government Cell Phones says

      Our psychic repair line is down right now, Adrian, so we won’t be able to troubleshoot your phone. In the meantime, perhaps you can contact your service provider’s customer service team.

      Reply

  346. Crystal says

    Can anyone tell me what the heck kind of phone I can use with my assist wireless t mobile sim card I’ve tryed so many no luck help

    Reply

    • Free Government Cell Phones says

      Here’s a crazy idea, Crystal: Check the Assist website to see what kind of phones they offer. You can also contact customer service.

      Reply

  347. Kathleen Marie says

    Thank you for providing Lifeline info. I think I understand a little bit more. I am currently with Assurance Wireless who as you know, is connected to Virgin Mobile and using the Sprint network. The free phone they have sent me is the ZTE Quest N817. It says it is a CDMA/Edvo model. I am very unhappy with it’s ability to stay operational in general (I’m on my third replacement) and it’s performance when it is working. There is always at least one feature, but usually more on the blink. I want to switch my service provider to Truconnect in hopes of receiving a better free phone. I would like to keep my number as it has become established with so many entities that contact me. My question is Truconnect offers both GSM and CDMA phones with LTE on most of them. Do I have to choose another CDMA phone in order to keep my number when I switch? I think the free phone that Truconnect uses is LG K3. I read somewhere that Truconnect uses the CDMA Sprint network I will be travelling to Mexico again and would like to know what I need to do in order to have service within Mexico as well as capability to send and receive calls to/from the United States. , Is there a phone I should look into to buy or just wait and buy a cheap system when I’m in Mexico (about 10 days max) Thanks so much for your help!

    Reply

  348. Anthony Rivera says

    MY old, God-awful free cellfone : ALMOST , almost worse than a string with 2 tin cans. Anyway it’s moot. That crapcell is broken and obviously I’m hoping my $40 LG PHOENIX 3 is compatible with your service, though I’m sure I know it’s not. I’ve tried 4, 5 different cells to no avail. Pathetic. As pathetic as charging me for a replacement crap cell u provide. Are there even T E N compatible cells to ur stellar plan? I would’ve been happier NEVER KNOWING some cells are ….. U get it. Help

    Signed, frustrated

    612-381-****

    Reply

    • Free Government Cell Phones says

      It’s not “our” service, Anthony. This is an independent informational website that is NOT affiliated with any of the free government cell phone companies.

      Reply

  349. Kellie Marks says

    I have an iPhone 7+ and am trying to find a government SIM card that will allow me to send sms messages such as pictures through text. Which would be the best company to go though?

    Reply

    • Free Government Cell Phones says

      You’ve stumped us with this question, Kellie. Any readers want to give Kellie an opinion?

      Reply

      • KAY says

        Kellie maybe it depends if its cdma like boostmobile sprint verizon these dont use sim sim cards there’s a list of compatible phones that might work

        Reply

  350. K. Montgomery says

    Perfect explanations. I wish all info could be this simple, even if it is slightly dumbed down. It’s enough info to know.

    Reply

  352. mel says

    Could you give me a list of compatible phones for qlink wireless? That would be so helpful if you can . Thanks!

    Reply

    • Free Government Cell Phones says

      Impossible, Mel. That list is longer than Uncle Sam’s arm on April 15. Do a little Googling for “CDMA cell phones.”

      Reply

    • Free Government Cell Phones says

      What’s the problem, Pam. We provide you with the information you need and that’s not enough? Can we get you some lemonade? Some bonbons? Give you a neck rub?

      Reply

  354. Ralph Woestemeyer says

    I am a bit confused, i am looking at a phone that seems really good, but I’d like to find out if it is compatible with Q-Link wireless before I buy it. However their tech support is less than stellar and I can not get any answer from them without providing an IMEI number, and since it is sold online I can not do that. The network information provided by the seller is: Network type :2G;3G;4G. 2G : GSM1900/1800/850/900, 3G: WCDMA:2100/850/900,
    4G: LTE-FDD:2100/1800/2600/900/800, WLAN: 802.11 a/b/g/n(2.4G+5G), Bluetooth: 4.1. I have no more information than that, could you tell me if this phone would be compatible? Itcard availa is a large, very rugged phone, which is what I need , and it has dual Sim availability.

    Reply

    • Free Government Cell Phones says

      We NEVER answer this question, Ralph, because it’s above our pay grade. We’re experts on the free government cell phone PROGRAM, but NOT on cell phone technology. Sorry.

      Reply

  355. Jessie Whitmore says

    My screen is broken it has been messing up know for a while but know it want even power on after charge it

    Reply

  356. Gina Ewing says

    why is sprint the only phones exceptable to transfer my qlinkservice too ? the phone they sent me is so incredibly slow i cant even use it

    Reply

    • Free Government Cell Phones says

      Q Link operates on the Sprint network, so only phones that are compatible with that network can be used. It’s all explained in the article above, Gina.

      But Q Link also offers a Bring Your Own Phone program that you might want to look into.

      Reply

  357. Robert Comerford says

    At my location can only get service with Verizon or US Cellular. Which providers will work for me?

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone. That will connect you to customer service and they can tell you what your number is. Or you can call a friend’s cell phone and caller ID will show them your number and they can tell you what it is.

      Reply

  359. Anthony says

    Can I put my chi from my free phone that’s verizon into my iPhone 8 that’s also verizon but from the verizon store

    Reply

    • Free Government Cell Phones says

      To get the most accurate answer, check with your free government cell phone company’s customer service team.

      Reply

  361. Emely Gonzalez says

    Hello this Emely Gonzalez I have problem with phone because of Network No 4G LTE please help me call me 856 676 ****

    Reply

    • Free Government Cell Phones says

      We can’t call you due to the volume of questions we get every day, Emely. But you should speak to your customer service team ASAP.

      Reply

    • Free Government Cell Phones says

      Because no one can tell you which phones are compatible with your service provider than your service provider’s customer service or tech support team.

      Reply

  363. Reyna says

    I just want to know if i can get a flip phone I have a new vortex free min phone but I want a flip phone I want to know where I can get one .i would like to know where I can go or call to change it .And if I can

    Reply

    • Free Government Cell Phones says

      Each company offers different selection of phones, Reyna. And those selections constantly change. So it’s almost impossible for us to answer. We actually doubt if any of the free government cell phone companies are offering flip phones anymore, but many companies offer a BYOP (Bring Your Own Phone) option that would allow you to purchase your own phone and use it with the Lifeline program. You will need to call the companies offering the plan in your state to determine which of those phones are compatible with their network before enrolling. Here’s where you can find a list of all those companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  364. Michael says

    Hi. I own an AT&T LG Phoenix smartphone (prepaid). Can I switch it to a SafeLink SIM Card? If yes, will OT work, and can I keep my AT&T number?

    Reply

    • Free Government Cell Phones says

      Contact Safelink customer service for the most accurate answer to that question, Michael.

      Reply

    • Free Government Cell Phones says

      Only Assurance customer service or tech support can answer that question accurately. But if you go to the company’s website you can view the other phones they provide and that may help you out.

      Reply

  366. Yolanda says

    Need to upgrade phone..we are eligible for phone upgrade.
    719 671 ****. What IS the next step & what company ate we thru? I know it’s Sprint but have no idea how to do this.

    Reply

    • Free Government Cell Phones says

      Seriously, Yolanda? We aren’t mindreaders, so we have no idea who your service provider is. But you can find out by calling 6-1-1 and speaking to customer service.

      Reply

  367. Shelia Dalton says

    My phone I own is boost lg.can I change my qlink zte over to it. I am really slow at understanding what I read. So please help me out

    Reply

  368. Kenneth Vaughn says

    Yes I am trying to switch over to this phone from my Qlink phone.i have put in the ONE I and MEID numbers but it gets to a certain part then just stops. I would greatly appreciate your attention and assistance in helping me resolve this matter.
    Thank you in advance
    Ken Vaughn

    Reply

    • Free Government Cell Phones says

      You need to contact the customer service team for the company you are trying to switch to.

      Reply

  370. Arin says

    I have a trackphone and I have a lifeline sim how do I get my sim to work with this phone. Trackphone ZTE

    Reply

    • Free Government Cell Phones says

      Speak to your service provider’s customer service team to get the most accurate answer, Arian.

      Reply

  372. Ricky Sawyers says

    My zte n817 accutance sprint cdma the one i wanted to transfer to is a LGL62VL premier trackphone but dont no if its cdma or not i just got it only use on wifi for now

    Reply

    • Free Government Cell Phones says

      That’s impossible for us to answer, Wendy. It depends on what make and model of flip phone you have, and which service provider you are enrolled with. Read the article above for the info you need.

      Reply

  374. Jeremy says

    Love the input.. I been having a problem using att unlocked gsm phone with metro pcs service.. Lte and signal data work fine..but when i make a phone call or recieve on.. Data drops off and it has the worst phone reception. And i cant use data while in the phone.. Ive googled endless ways to try and get an answer..

    Reply

  375. Joe says

    Also I see wearing you can get in over my phone if you are low income or no income. I got a statement from Department of Social Security showing I had no income for the whole year will this suffice? I was told when I called customer service that it was

    Reply

    • Free Government Cell Phones says

      Why are you asking us to verify if customer service already gave you an answer?

      Reply

    • Free Government Cell Phones says

      The best way to confirm the answer to your question is to speak to Q Link customer service, Joe.

      Reply

  377. Deborah Freeman says

    Yes I have an old phone from Verizon that is called the note 3 which carrier should I get my government phone plan from

    Reply

    • Free Government Cell Phones says

      You can narrow it down using the list shown in the article above, but then it’s a matter of contacting each of those companies in your state to determine which technology is used in your area. Here’s where you can find all the companies and plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  378. Pete Barrera says

    My daughter has an what they called OBAMA PHONE but the phone broke so she decided to purchase a phone thru OFFER up an IPHONE 5 she went to one of those Mobile repair phone to switch the SIM card. Turned out it don’t work to his particular phone. Her dilemma is this WHICH PHONE SHE CAN USE.

    Reply

    • Free Government Cell Phones says

      Check out the phones offered on your service provider’s website, Pete. That will give you a pretty good idea of which makes and models of phones might be used on your service provider’s network.

      Reply

    • FRANCIS XAVIER AIELLO JR, says

      Ms.Pris,
      I thank GOD for people like you asking relative and intelligent questions. I often feel like I’m on another flat earth somewher

      Reply

      • Andrea says

        For real. I’m astonished at the amount of people leaving comment so so if this is their phone carrier or personal problem solver/researcher, and most people aren’t even giving the accurate info to even help them if they were talking to their carrier. Endless confusing and indecipherable quandaries being directed at the poor host and proprietor of this valuable website and resource! I cannot begin to imagine answering nearly the same questions thousands of times over, or reading statements from people when those questions are literally covered within the post/page they’re commenting on and the statements– contrary to what’s in the article! It’s a tiresome and thankless job but I wanted to chime in & let you know that your efforts go noticed to some, like me, and I’m incredibly thankful– not to mention, in awe– of all the time and research you constantly put in to make this a consistently-updated, thoroughly researched, and seemingly ‘the’ only resource for those using these services. Thank you for all your hard work and dedication!!

        Reply

        • Free Government Cell Phones says

          Awwwww, thanks, Andrea. It’s comments like yours that keep us going. Well, that and a genetic streak of masochism.

          Reply

          • Krisfit says

            To the webmaster: I honestly adore your masochism; it’s inherent throughout the myriad replies. A side of sadism, anyone?! Keep up the good work! Anywho,I stumbled on your site while trying to find info on how to swap from one network to another… Kudos

  380. J Santana says

    I have inherited a Verizon iPhone 8 and am having a hard time finding a provider that will accept it on the CA Lifeline program. The ZTE phone they sent is a toy…any suggestions?

    Reply

  382. Derek says

    I have a verizon LG Vs500pp prepaid phone. The sim card I have doesn’t fit in the LG. What do I have to do or get to make it work?

    Reply

    • Free Government Cell Phones says

      The first question you need to ask is, “Is this phone compatible with my service provider’s network?” Contact your service provider’s customer service team to get the answer to the question.

      Reply

  383. John Daily says

    can i use a zte n817 from assurance wireless as a replacement for a zte n817 from qlink wireless ?? and keep qlink wireless service ??

    Reply

    • Free Government Cell Phones says

      This is one type of question we always shy away from answering. You best best is to contact Q Link customer service or tech support to get your question answered most accurately.

      Reply

    • Free Government Cell Phones says

      Contact Q Link customer service or tech support to get your question answered most accurately, Marcella.

      Reply

    • Free Government Cell Phones says

      Probably. But you need to contact Safelink customer service to confirm that your specific make and model will be compatible with its network.

      Reply

  387. Valerie boothe says

    I have a new never used trac phone lg82vl. Will it work with Safelink? it came with a trac phone sik so im hoping it will. Thank you.

    Reply

    • Free Government Cell Phones says

      This is one type of question we never answer, Valerie. You need to contact Safelink customer service to get your question answered.

      Reply

      • Matt says

        I wouldn’t recommend contacting Safelink customer service about anything, ever, under any circumstances.
        You’ll get directed to a call center in India for Tracfone, who don’t even know what Safelink is.
        I can’t even explain to you in any Earthly language how many times I had to call over the course of 5 months, how many hours I spent talking to people who kept redirecting me.
        Safelink CS does not exist… it’s just a labrynth of nightmares.

        Reply

        • Ron Gibson says

          Same experience here. Safelink is such a joke and in Florida thats all we have along with assistwireless which uses a screwy version of CDMA. A $10/month account with Red Pocket is less pain than trying to work with the idiots at Safelink/Tracphone. Tracfone is actually owned by a Mexican Telecom company and operates under several different names. They will make you HATE cell phone industry.

          Reply

  388. Antonio Sandoval says

    I still don’t understand why our Cellular phones are not communicating with each other. I call my wife from my phone, and there is no answer, the call is received by an answering machine.

    When she calls me, the same thing happens. I want to know what is the reason this is happening? Can anyone explain?

    Reply

    • Free Government Cell Phones says

      Sounds like you should call 6-1-1 on your free government cell phone to connect with tech support.

      Reply

      • Free Government Cell Phones says

        First thing you need to know, Antonio, is that Metro PCS does not participate in the free government cell phone program.

        Reply

    • Free Government Cell Phones says

      You might want to give us a little more detail, Loretta, because enTouch does a great job monitoring the comments on this site. They can’t help you if they don’t know what the problem is.

      Reply

  390. guadalupe curiel says

    i have a flip phone from q link that i used a while back, samsung can i use it again .i have aerterisis and cannot use a smart phone. please reply

    Reply

    • Free Government Cell Phones says

      You can use it IF it is compatible with your service provider’s network. Speak to customer service or tech support to find out if it is.

      Reply

  391. Nick Taylor says

    Hi I was wondering if this phone would work with Q-link Wireless I’m pretty sure it will but it never hurts to double check.

    Apple iPhone 6S 16GB GSM/CDMA Unlocked

    Unlocked: Will work with all carriers
    Model: A1688
    Processor: 1.84 GHz Twister
    Storage: 16 GB
    Memory: 2 GB
    Display: 4.7 in
    Resolution: 750 × 1334 pixels
    Camera (rear): 12 MP
    Camera (front-selfie): 5 MP
    Dimensions: 5.44 × 2.64 × 0.28 in
    Weight: 5 oz
    Operating system: iOS 9 (upgradable to iOS 11.2)
    Color variations: Black, White, Gold, Rose Gold
    Includes charging hub and cable

    Reply

    • Free Government Cell Phones says

      You need to speak to Q Link customer service or tech support to get a definitive answer to your question, Nick.

      Reply

  393. Anthony says

    Ok I have a ultimate Mobile Xperience (UMX- MXG401) Government phone what are compatible cell phones I can switch to?

    Reply

    • Free Government Cell Phones says

      Speak to your service provider’s customer service or tech support team by calling 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      We’re not quite sure what your question is, James. That being the case, yes, you should probably contact your service provider’s tech support team.

      Reply