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What if I need additional services like texting or international calling?

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update 01/27/23

Depending on the plan in which you enrolled, you may get a limited number of free minutes and texts each month, or you may receive unlimited minutes and texts.

But no matter what kind of plan you enroll in, your service provider will undoubtedly charge an additional monthly fee if you need an upgraded phone or extra services. For example, international calling, international roaming, internet service, ring tones, games, graphics and other services normally cost slightly more.

Those additional fees generally run from $5 to $20 per month, but may vary from company to company.

But be careful. Lifeline Assistance/Affordable Connectivity Program companies are in business to make a profit and they can clearly increase their profits by charging you for extra services. Make sure to find out what those charges will be and how you can cancel the extra services when you no longer need them.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. Robin Reed says

    December 4, 2016 at 8:24 am

    I recieved a text message on my phone that it had just been updated for free additional memory, 50 MB of picture usage, texting, etc. I was sent an authorization code to send back from my email address but I can not send it from my home where I live because I have no cell service until I drive 5 miles. The Authorization code is 817301 and I don’t have texting on my phone at the present time.How do I go about getting these new

    Reply
    • Free Government Cell Phones says

      December 4, 2016 at 9:14 am

      Contact your service provider’s customer service team with that question, Robin.

      Reply
    • Allen says

      June 30, 2018 at 7:50 am

      Do not post things like a personalized authorization code to the internet. You never know who will be reading.

      Reply
      • Free Government Cell Phones says

        July 1, 2018 at 4:27 pm

        If Robin had included any other personal info, we would have edited out her authorization code. But we figured that code was meaningless without other necessary info.

        Reply
  2. Dave says

    July 24, 2016 at 12:32 pm

    I am able to send picture texfs but am unable to receive pictures.

    Reply
    • Free Government Cell Phones says

      July 24, 2016 at 3:15 pm

      You need to contact your service provider’s customer service or tech support team, Dave. They’re the only ones who can fix your problem.

      Just in case, here’s an article that tells you the broken phone replacement policy of all the major free government cell phone companies:

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  3. john says

    August 15, 2015 at 5:57 pm

    With free phone how come can’t go on internet or get pictures

    Reply
  4. frederick correy says

    June 27, 2015 at 7:44 pm

    I want to add more minutes on my true wireless phone can you please tell me how thank you

    Reply
  5. Diane Williams says

    October 16, 2014 at 3:18 pm

    I am with another free government phone service. I would like to switch to Safe Link & found out today that I will have to cancel my old service which I fine but I have a few questions before I do. It’s almost time for me to re-apply for another year but before time runs out and I’m stuck without a service would you please answer my questions and promptly get back to me.
    Do the minutes roll over? Can I text freely? Can I receive picture text? Can I keep my same phone & number from the other company? How many minutes do I get a month? Tell me about long distance calls & if they’re extra. Please answer some or all of my questions. Thank you very much!

    Reply
  6. melanie says

    April 27, 2014 at 12:35 pm

    If I take my safe link phone out of the country (Africa) wiil I get service to call home to Mi.

    Reply
  7. alex47 says

    April 17, 2014 at 7:28 pm

    Are the texts free of charge each month ? Is it only when I make calls the minutes deduct ? Please someone be kind and explain . It highly appreciated. Thank you

    Reply
    • Jason says

      May 7, 2014 at 3:21 pm

      Yes you receive 1000 free sms texts per month, however mms messaging (picture messaging) does cost an extra fee

      Reply
  8. robin silvers says

    February 12, 2014 at 3:38 am

    i need to know if i can foward my incoming text messeges to another phone so i get them when im away from my safelink phone is there a way to do this.

    Reply
  9. Angel Evans says

    December 1, 2013 at 3:49 pm

    I have an assurance and currently get the $26.50 unlimited talk and text plan but I have family that lives put of state so I was wondering if there was a way I could send and receive picture messages also even if I had to pay a small fee for it ?

    Thank You

    Reply
  10. Pollyanna says

    June 7, 2013 at 10:19 pm

    SafeLink’s information indicates that we can send and receive text (SMS) messages with their 3 plans. And, indeed, I can send texts to another cell phone and receive texts from another cell phone with no problem.

    However, when I try to utilize the text (SMS) system of my large city’s public transit system – where you text the bus stop number and receive a text in return detailing upcoming arrivals – I get a message, “Sorry, this service is not available for your service plan.” I don’t understand why this is so when SafeLink claims in its FAQ’s, “SafeLink Wireless service supports SMS messaging. Each SMS will deduct (0.054) minutes for the 68 minutes plan, (0.10) minutes for the 125 minutes plan and (0.20) minutes for the 250 minutes plan.” Can anyone explain?

    Reply
  11. dianne turner says

    December 15, 2011 at 2:57 pm

    I have a picture of my deceased sister on my phone and would like to see it.
    how much is it to receive picture messages. and where do i pay for this service?

    Reply
    • Free Government Cell Phones says

      December 15, 2011 at 5:16 pm

      Each vendor has their own pricing for picture messaging, you’ll have to call the vendor. Good luck.

      Reply

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