How do I get a replacement for a lost, stolen or broken phone?

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As the nation’s leading authority on Lifeline Assistance, the free government cell phone program, we get a lot of questions. But the question we’re asked most often is, “My cell phone was lost or stolen. How can I get it replaced?” In fact, the question is asked so often that we suspect there may be a major crime ring out there dedicated to stealing free government cell phones (just kidding).

Dozens of companies now compete in the Lifeline program and although their “lost or stolen” policies are generally similar, they’re different enough that we thought we could provide a definite public service by compiling the following comprehensive list all those policies together in one place.

There are five free government cell phone companies that are near national in scope plus dozens of others that compete regionally or in a handful of scattered states across the country. Let’s review the five “national” companies first:

Safelink Wireless Replacement Policy

Safelink Wireless is the largest, oldest and best known of the companies that offer free government cell phones. They have millions of customers in 38 states plus Washington, DC and Puerto Rico. It’s lost or stolen policy says:

Lost or Stolen Phone Policy: For any lost or stolen SAFELINK WIRELESS phone, you may request and receive only one replacement phone per customer. The replacement phone will be a refurbished phone. All reported lost and stolen phones will be permanently deactivated. The replacement phone will include only 10 minutes of lost airtime. Any additional airtime that you may have had on your lost phone will not be replaced. In the event you lose your replacement phone or it is stolen, you will need to purchase an additional phone. If a phone is lost or stolen while in transit to the customer before the customer receives the phone, the lost phone and airtime may be replaced as a onetime courtesy in TracFone’s sole discretion.

Assurance Wireless Replacement Policy

Assurance Wireless is a division of Virgin Mobile. It has grown rapidly and now serves 40 states and the District of Columbia. Its lost or stolen policy states:

What should I do if I lose my Assurance Wireless phone?
Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone (most likely at no charge). We usually can have it to you in just a few days. .

Call us at 1-888-321-5880 to suspend your account.

What should I do if my Assurance Wireless phone breaks within the first year?
Your Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a replacement mobile phone.

Reachout Wireless Replacement Policy

ReachOut currently offers LifeLine service in Arkansas, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Rhode Island, Texas, West Virginia and Wisconsin. Here’s the text of the company’s lost or stolen policy:

Unfortunately, ReachOut Wireless™ like every wireless provider, cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, ReachOut Wireless™ now offers phones at a discounted price that includes taxes and shipping for one low price. The make and model of the initial mobile phone you received is random according to ReachOut Wireless™ inventory. You are unable to choose which model of phone you initially receive under the ReachOut Wireless™ program.

However ReachOut Wireless™ now offers you the ability purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia replacement handset. The phone you purchase will be factory tested. You may purchase the same or comparable model that you received from ReachOut Wireless™ the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone. With your replacement phone purchase, you will also receive BONUS minutes depending upon the make & model of the phone you purchase.

Budget Mobile Replacement Policy

Budget currently offers free government cell phone plans in 30 states and have already announced expansion plans into 17 more states and Puerto Rico. Here is the company’s lost or stolen policy:

We can suspend your account so no one can use the phone. If you happen to find your phone, please contact our Customer Service department, so we can restore your services. Unfortunately, if you are unable to find your phone, you will need to purchase a replacement phone.

To purchase a replacement phone, you may stop by your local Budget Mobile store, or you may mail a money order in the amount of $20.00 to: Budget Prepay Inc, 1325 Barksdale Blvd, Suite 200, Bossier City, LA 71112. Please be sure to include your account number or mobile number on the money order.

Life Wireless Replacement Policy

Life Wireless does business in 25 states plus Puerto Rico. It’s lost of stolen policy says:

Lost or Stolen Phones: If your Device is lost or stolen you must contact us immediately to report the Device lost or stolen. If your Device is lost or stolen, you will be responsible for all charges incurred on your phone number until you report the theft or loss. You can report your Device as lost or stolen and suspend your service without a charge by contacting us. You may request a replacement through customer service by paying a $20 replacement fee. Replacements will be shipped within 24 business hours on receipt of payment. After you report the theft or loss to us you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any monthly service fees. We and you have a duty to act in good faith and in a reasonable and responsible manner, including in connection with the loss or theft of your Device.

In addition to the Big Five free government cell phone companies, dozens of smaller, regional companies compete in the Lifeline Assistance business. The companies vary from state to state, so let’s review some of the larger ones:

Assist Wireless Replacement Policy

Assist Wireless offers Lifeline Assistance plans in Arkansas, Maryland and Oklahoma with planned expansion in California, Illinois, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Dakota, Pennsylvania and Texas. The company’s lost or stolen policy is as follows:

There is a $25 fee to replace your damaged or lost Lifeline cell phone. You may replace your lost or damaged phone by mailing payment to the address listed below or by completing the online form located on this page using your credit card/debit card. Your handset will be mailed to you at the address you provide in the order. If you choose to mail a check or money order please send payment to the address below:

Assist Wireless
Attention: Phone Replacement
2402 Gravel Drive
Fort Worth, TX 76118

** When mailing in a replacement request please include your name, address, mobile number,
contact number, and a $25 check or money order.**

Cintex Wireless Replacement Policy

This regional Lifeline provider offers cell phone plans in Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website is silent on the subject of any lost or stolen policy, but according to an independent online source this is the policy:

If your phone is lost or stolen, your monthly minutes are not protected or reimbursable until you notify the company of your missing phone. You must call 877-304-9183 or visit Cintex Wireless website, ( Once the company is notified you can buy a new phone and all remaining time and your old phone number will be transferred to you new phone. If minutes were used during the time your phone was lost, they will not be refunded.

Website: Cintex Wireless – Apply
PO Box 10707
Gaithersburg, MD 20898

i-Wireless Replacement Policy

i-Wireless is a division of Cincinnati Bell and serves residents of Ohio only. i-Wireless does business under the Access Wireless name, so don’t be confused. They are one and the same. Here’s the company’s lost or stolen policy:

What should I do if I lose my Access Wireless phone?
If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile phone by visiting our website at or by calling Access Wireless at 1-866-594-3644. Upon receiving notice that your mobile phone is lost or stolen, Access Wireless will suspend your account. If you do not either activate a new Access Wireless phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated, you will lose your Access Wireless phone number and Access Wireless will assess you a termination charge equal to the balance in your account, which is not refundable even if you reactivate your account. Customers may purchase a new i-wireless phone at the regular retail price at a participating Kroger store or online at, or you may choose to receive a refurbished replacement phone for a fee of $30, plus applicable tax.

StandUp Wireless Replacement Policy

StandUp Wireless is a free cell phone provider in the states of Arizona, Arkansas, Louisiana, Maryland, Michigan, Missouri, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.

Lost or Stolen Phone Policy: For any lost or stolen STAND UP WIRELESS phone, customer should contact STAND UP WIRELESS at 1-800-544-4441 immediately to suspend account. Customer is responsible for all usage, authorized or unauthorized that occurred between the time phone was lost and when it was reported to STAND UP WIRELESS. The customer is responsible for all costs associated with replacement of the phone.

Terracom Wireless Replacement Policy

This is a regional provider that serves the states of Arkansas, Indiana, Iowa, Maryland, Nevada, Oklahoma, Texas, West Virginia or Wisconsin.
Here is how the company’s lost or stolen policy is spelled out on its website:

Lost or Stolen Equipment:

If you lose your handset or have your handset stolen, you are responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at the TerraCom America Service Number located above. Upon receiving notice of the lost or stolen phone, TerraCom Wireless will suspend the account immediately. If you do not either activate a new TerraCom Wireless phone or notify us that you have found your wireless phone within 30 days of the suspension of the account, the account will be deactivated and you will lose the TerraCom Wireless phone number.

Yourtel Wireless Replacement Policy

This regional provider, a sister company of Terracom Wireless, offers free government cell phone plans in Kansas, Illinois. Missouri, Maine, Oklahoma, Pennsylvania, Washington, Rhode Island and Washington. Its lost of stolen policy states:

Unfortunately, YourTel Wireless cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, YourTel Wireless now offers phones at a discounted price that includes taxes and shipping for one low price. You may upgrade your phone at any time as long as you have active service with YourTel Wireless.

YourTel Wireless offers you the ability to purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia as a replacement or upgrade handset. The phone you purchase will be factory tested. If you are replacing a lost phone, you may purchase the same or comparable model that you received from the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone.

ATTENTION: Before making your selection, be advised that you are only allowed 1 transaction for any amount, per 24 hour period.

Wireless for Hope Replacement Policy

Wireless is a small, regional player that operates in Arkansas and Louisiana. They also do business as Easy Wireless. The company’s lost or stolen policy is spelled out on the Easy website:

What should I do if I lose my Easy Wireless phone?

Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days, and we’ll transfer any remaining balance in your account to your replacement phone.

Call us at 611, or 1-877-476-3451 to speak with a customer service representative and request a new phone.

Tag Mobile Replacement Policy

One of the major regional competitors — Tag Mobile — offers no website information on its lost or stolen policy. Considering the number of cell phone owners who evidently lose their phones or have them stolen, this seems to be a major oversight — one we hope Tag will correct soon.

Other Companies’ Replacement Policies

In addition, some free government cell phone companies — primarily the smallest of the competitors — also neglect to include their lost or stolen policies on their websites. Despite our best efforts, we’ve been unable to determine what those policies may be. Those companies include Alaska Communications (Alaska only), Care Wireless (Illinois), True Wireless (Arkansas, Maryland, Oklahoma, Rhode Island and Texas).

Help Finding your Phone

We know how frustrating it is and how much time can be wasted when your cell phone is lost or stolen. We want to help you find it without having to go through all the rigamarole required to get a new one. Androids and iPhones will let you track the phone’s location if it goes missing, but for most of the Lifeline phones from the above carriers, there is no such feature. The only options available are low tech: look between the sofa cushions, under the bed, and in your cost pockets; and revisit places you were last at.

However, if for some reason you have an iPhone or Android, the following videos will help you to use technology to quickly locate exactly where you phone is.

How to locate your Android phone:

How to locate your iPhone:


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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacment phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.


  1. Penny Atkinson says

    I received a tagmobile free government phone and for some reason it no longer will work. The only came with one sim card and the sim card was in the spot where the other sim card that goes with it was empty so there was nothing I could do about it. How would I go about getting a new replacement phone because the one I have is not working at all and the charger is not any good either. Please let me know what to do. My address is **** Ashleman, Waco, Texas 76705. My home phone is 254 799-****. Hope this problem is resolveable. Thank you, Penny *******

  2. Jeanna Dodd says

    I’m having trouble my messaging is
    Going crazy it prints any letter it wants I’ve tried all the selections and still don’t u know how to fix this or can I gat a different phone. I hope I’m not asking for too much

  3. Lynn Williams says

    Hi I called about a week and a half ago and suspended my service but im still on the list, if you would please take me off. I lost it quite a while ago now. Im going to call again to make sure you got this as soon as I get to a phone that im not using there minutes. Thank You, Lynn Williams

    • says

      Hi Lynn, we’re not a cell phone company. You’ll need to address your comments to your company. We hope you get it worked out.

    • says

      Yes, we can help you. The article above explains what to do and we mention Safelink specifically.

  4. DUANE CORN says


  5. Michael Hayes says

    I lost my phone; How do I get a new phone; I’am a vet. with no job, I’m living at a place for homeless vet.

    can you help?

    Thank you

  6. Monica Marquez says

    Hi i recieved a free government phone and im not sure what service its with its a basic free phone its service shows at&t service but every since i got the phone it has never allowed me to get service to make calls or texts so who do i contact for the malfunction inthis phone and how do i know what service i signed up with please help

  7. Angelo Jones says

    I had a safelink wireless phones that was broken and I was wondering will you all send me a replacement phone.

  8. Andre mills says

    I’m wondering if there are any companies in oklahoma that will allow me to use my current cell phone?

  9. tami mattingly says

    My mother Linda Barton lost her safelink phone. How does she get a replacement? Her code number is ********. Thank you

  10. TarakayE MUnsee says

    The California Lifeline does not mention to you the available, “FREE” internet plan through FreedomPop, or The CAlifornia FREEdom Plan that’s available.

  11. Diane says

    Is there a secret to getting a human o the Safelink number who can fix my problem? I have the replacement phone and they activated it without transferring my current phone number or minutes to the new phone. The old phone still works but is old and defective – buttons don’t work well, callers cannot hear me as if I’m on mute, etc. I tried calling Safelink several times and used the LiveChat on their website but after being told they have transferred my phone number, it is still on the old phone. The person on the phone number (once I got around the robots) is trying to tell my my phone number is expired and she can make my new phone a regular Tracfone, but I don’t want that. She also can’t find my account with my enrollment ID, even though Safelink gave me that ID number and I can use it on the website. I told her to just not do anything because I’m afraid she’ll mess up my account more. This is very frustrating.

    • Diane says

      UPDATE: Safelink has totally messed up my account to the point where I’m not even a Safelink customer anymore. Both phones are now regular Tracfones. Wow. I don’t know what to do now.

  12. joyce Thomson says

    I have lost my phone it is very inportant that i get another phone i live in a homeless shelter it is my only way i would be able to get a apartment or a job please help

  13. miguel santiago says

    My phone screen doesn’t work and it freeze I can’t send it back because I am a sick person with multiple ilneses, and I can at least dial 911 in case any emergency .can I purchase a phone and change the sim ,I have a life wirless phone and my number is 787-636-**** ,please help



  15. anonymous says

    I work at a living assistance facility/ nursing home. The facility administration orders all the residents safelink phones however she has the stacked up on her officer floor for at least 4 months and will not distribute the elderly folks their phones. Im concern as to why has she order the phones which has every residents name on the but will not allow them to have their phone, two of the elderly people phones has passed away with the last two months. ******* ***** is the name of the facility and the address is ***** ***** avenue, Miami, Fl 33177 please don’t send anymore phones to this places it ran like a jail instead of a alf.

  16. jacob trego says

    my phone barely works. I have requested a new one but have had no success. I am not willing to have my minutes taken seeing as I usually pay for them , and that my 9yr old daughter now has to use it also.. Not to mention this phone is junk.. I may as well go to one of those phone tents on the side of the road and get a decent phone, that makes my 20 dollars every other week for more minutes worth while… Since your not my cell phone company and this is the only phone I have, my confidence in safelink is now lost………. Sincerely,
    Jacob Trego

    • Chris says

      quick, call them back !!!! I have been arguing with safelink since Jan 31,2015. I got my phone for Medical reasons and after calling Safelink to say I lost my phone, they have not sent a replacement phone 3 times: Jan. 31, Feb14, Feb 18, Feb 26th. So I went out and bought a Tracfone and I finally, got service 3/4/15 but lost my number that I have had for 9 years and that I need for the hospitals, doctors, waiting lists of all the various research studies that I have applied for help. They told me each time that I would be able to get my number transferred to the replacement phone. They do not comprehend the dramatic effect this could have on me !!!!!!!! I don’t know what to do, the supervisor’s supervisor just kept repeating my phone number is no longer available! They could be taking my life.

  17. Bridget Bush says

    My phone service is thru safelink, and my phone just stopped charging and if I can get it to charge it will come on and go right back off. I need a replacement phone…

  18. Melissa Cessna says

    I am unsure of which company I have my cell phone through….however, I accidentally washed it and need to get a replacement phone if possible.

  19. arthur woods says

    I lost my phone, reported it stolen, the phone company claims they sent me a replacement which I never got, I’m homeless but now have a place to live. I contacted my Congressional Representative (Andre Carson of Indiana where I currently live, went to his office to fill out a complaint because now every time I go to apply for a phone so I can have a phone I’m told I already have one and I’m DENIED a phone because supposedly the FCC still shows I have a phone which is NOT correct!!!! I CAN’T SEEM TO GET THIS STRAIGHTEN OUT SO I CAN GET ANOTHER PHONE!!!!! WHAT THE HECK CAN I DO!!!! CAN’T GET A JOB BECAUSE EMPLOYERS HAVE NO WAY OF CONTACTING ME TO SET UP AN INTERVIEW!!!! Went to Congressman Andre Carson office last year to try to get some assistance and I STILL can not get a phone!!!!!

    WHAT THE HELL CAN I DO????? SOOOOOOOO FRUSTRATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Jessica Garcia in Congressmen Carson office is the person that responded to request but STILL nothing!!!!!!!

  20. Shasta Chester says

    The home button does not work anymore and i have minutes on my phone but i cant receive incoming calls. Everything else works though. Could i possibly i get another android smartphone. It would be great if yuo could replace it. Thanks again

  21. Kristin says

    Can I change my minutes and my safelink number to any prepaid phone? So I don’t have to wait for a phone……

    • nancy campbell says

      Buy a track fone. It won’t cost you anything on transfer just the price of the phone. I got one at dollar Gen for $5 and one from Walmart fo9.99. I called tech support (after activating my new purchased track fine) and got my minutes loaded to one I purchased immediately. You must know your ID no. And your phone no. Or your phone no and your serial no from free phone. And I’d and serial number from new phone to have agent transfer. When you call 1800378-1684 for safe link replacement line you push 1 for eng. Right away…then listen to recording and she will ask if you want to take a survey (don’t push anything, just keep listening) and when she comes back on push 4 she will come right back on and say…if you want to…push 6. Then you will hear a gentleman say “tell me the number you are calling about”. You reply “I don’t have one”. An actual agent will then come on the line…give him the number to freephone sent to you and tell him you purchased a track fine and want your minutes transferred. It will be done by the time you hang up…usually takes 20 minutes or so…but it works.

  22. Jenny Royal says

    If I understand right then you do not replace phone , my question is can I by a phone and still have my minutes add to the new phone I by

  23. christopher jones says

    I would like a replacement phone and my current phone number suspendent due to a lost phone and i don’t want anyone using my services or my carrier may misunderstand my problem. I do by chance have a old government phone and is it anyway possible that one may get it activate,if not one willing to wait the proper time until this matter get resolve. Thank you,tremendously.

  24. Robert Kimball says

    I am using my son in-law’s email address for I do not have a computer. My current phone will not hold charge any longer. It is old cell phone. It was very useful and I surely could use a new one to keep in touch with doctors and my people who taxi me around.
    Thank you for any help and assistance.


  25. cassandra horton says

    I already have safelink phone service but my screen is busted and i have another safelink phone to use but i know the sim cant be used in another phone so how do i switch to my other phone with safelink??? Thank you cassandra horton

  26. GLADYS M. PREAS says


  27. Carrie Girardin says

    My name is carrie, I have a phone from you and I have lost it, how do I go about getting another one? Please contact me by email, Thank You!!!

  28. robert arthur says

    my phone was stolen and i have another verison phone witch my old one was from verison but it was buget to can i transfer to this other phone and can i keep the mins that is left on it if there is any left thanks

  29. Gail Hughes says

    I lost my safelink phone and can not find it. I have tried calling the 1 800 378 1684 number many times only to be cut off and told to wait 15 minutes and call again. how do , who do I report this to and how can I get my phone replaced.

  30. Cheryl Van Meter says

    my phone fell into the toilet, accidently of course. I called the Safe Link number and they already had determined that I needed a replacement phone. They asked me when did I apply for my phone. I was unsure of the month so they asked me for my enrollment ID#. I didn’t write down the number in the correct order, so they wouldn’t send it. I was told to get the number first. I keep trying to find a way to hear the number again but none of the options given by the phone are leading to that option. How do I get the number?

  31. tonya troutt says

    my safelink phone has currently been stolen out of my home. I was needing to know if there would be anyway that I could receive another one. I cant not do a new application because it ask for my id number and I do not remember all the information they are asking for.

    • says

      Call your current cell phone provider and request a new one. There will probably be a small charge.

  32. Dorothy LeClair says

    I had a safe link phone which was working great,but a few months ago I had a fire in the trailer where I lived and I lost everything I owned including my home and everything I owned. So I was wondering if I could receive a replacement phone. I really could use it.

  33. Latoya rogers says

    Some one stole my track phone and I’ve called every provider and they said I’m not in there system how do I contact sum one

  34. Mary Hodges says

    I am on the Safelink Government Program. I have a LG Tracfone and I dropped it and cracked screen. Phone still works but I want to buy a replacement . What list of phones are copatible with my phone? Thanks!

  35. charlestbrown says

    my safelink phone quit working and I wqnt to end service so I can transfer my number to an assurance wireless phone.

  36. otto says

    How do I do to get a replacement a cellular phone Assurance if I want to do by internet and I live in New York and I lost twice in the year? Thank’s.

  37. Dean Taber says

    I ordered a replacement phone 2 &1/2 weeks ago and still haven,t received it yet? It was to be sent to **** Park St. Clearwater Fla. 33756, could u please check on it and let me know by email, Thanks Dean G Taber.

  38. Frankie Jo Lewis says

    My phone was stolen it is a safelink phone. I can not find a number to get a replacement. The prompt tells mone number to call 800-378-**** there is NO option for stolen or get a replacement. The phone # is 352-419-****. My enrollment is 5493385 it was ordered when I lived in zip code 34436. Please call my friend or email I really need a phone. Oh I have moved since then.
    Thank YOu,
    Ms. Frankie-Jo Lewis

  39. Darlean Burnell says

    I have lost my Safelink phone and have tried to report it for over a month but have been unsuccessful. I have called every numbers and have tried to reach someone through email with no success. Can anyone offer assistance?

  40. Megan howe says

    Aplyed for phone and they never sent phone so I can cancel their phone in califorina it in unlimited calls and TeX and the co .i didn’t want said I would have to send their phone back so they can cancel it wears our phone ppl

  41. joseph richardson says

    I need to get my old phone turned off and have my replacement one activated. please help. each time I try to activate m account. I cannot get to my page.

  42. greg carter says

    i sent my damaged phone back to reachoutwireless in the box they requested.paid for the return postage ,track #, the whole 9 yards.THat was in july 2014 ! nothing still!!! contacted them, seveal time for an update. NOTHING!!!!!IT’s December. My phone number still active ,goes to voicemail when called. my gov. benefits program is still paying for my phone.Reachoutwireless-Nexus comunications are receiving profits for a phone servive that i am not able to use. no wonder California is broke. personally i think it’s a bunch of B-S.! sincerely- a totally unsatisfied with the situation. .call me if you have a solution…..wait i dont have a phone.???

    • K. Nikolaus says

      When I had problems getting in touch with Reachout Wireless, I called the California Lifeline Administrator and they gave me a telephone number that THEY used to contact them and lo and behold, I actually got a live person from Reachout Wireless on the phone! It still took a little time to get my problem solved, but I called them repeatedly and stayed on the phone with them until they gave me a tracking number to verify that they finally sent my phone. Yes, it was a pain, but especially with the problem you have, the Lifeline Administrator would want to know about and should be able to help you get it resolved. Wish I still had that phone number for Reachout Wireless but I’ve moved several times and lost it. Good luck.

  43. Shirley Burton says

    I originally had applied for a safe link phone in 2008. I have since then lost that phone and have tried on several occasions to get another one. When I try to reapply because I have moved several times, it keeps telling me I already have an enrollment pending. No, I do not have the enrollment number, therefore I can’t get any further in the process. I moved recently and am trying again to do this and still can’t get any where. Please help me. Thank you, Shirley Burton

  44. jimmy shempert says

    hi my name is jimmy shempert my safelink goverment phone came up stolen and i was woundering if i could get a replacement phone at no charge to me and deactivate the stolen phone

  45. Rosie Reese says

    My safelink phone is broken it will not even turn on or do anything for that matter so I bought a tracfone and would like to switch my service to is that possible for me to do?

  46. Gerald Slyziuk says

    Trying to transfer my number to new phone ,old one not working when i called Safelink number took over a hour still not accomplished is there a web site i can use .thanks.

  47. jasmine brown says

    My phone Ben stolen and I don’t who and then you my minutes right now can I have that phone shut off and can y’all send me a nother phone please my address is **** ravine ave Rochester NY 14613

  48. Rhonda R. Hudgins says

    Didn’t anyone read that they published this page as a public service just to help those with the phones know what to do if they were lost or stolen? They [this webpage] are NOT the company you [or in our case my son] have your phones through … THIS IS JUST AN INFORMATION PAGE …

  49. Raymond E. Kelly says

    My phone was stolen & I really need it replaced, but I have no money to do so. How can I get it replaced for free?

  50. robert matchett says

    i dropped my assuance phone and broke the glass screen on the veiwfinder.i have had the phon for well over a i elligable for a free replacement phone.thank you

  51. corinthea avery says

    Hi I never received my phone and am being told that my minutes have been suspended so pls contact me at 850-607-**** ext 125

  52. Wanda B Patterson says

    I have a safelink phone I’ve been calling for 3 months about my phone being lost and can’t talk yo nobody the options they give turn your phone off then turn back on then they say call back if you still having trouble. call back and hang up.I need to talk to a representative to tell them I don’t have a phone to turn off.HELP ME IF YOU CAN!! OR WILL I HEAR BACK FROM YOU?? OR IS THIS A WASTE OF TIME?????????The # i’ve been calling is 1 800 378 1684

  53. johnnie miller says

    my phone is broken and I can not use it it has been less than a year and I can not find a number to call for help or to replace it help me please

  54. Cathrean N Simms says


  55. Alireza AzmoodehAmlash says

    Hi I lost my safelink phone along ago and last month sometimes after Oct/20/2014 a black lady with a young teen ager with some safelink phons in their hand came to me by Fordham road and Creston ave and asked me if I want a free safelink phone and then they asked about my information and entered it in their system , and when I was busy they went away , please stop that , thank you , best wishes,Alireza AzmoodehAmlash.

  56. Rolleen Card says

    I have a phone that will not work anymore, it was a low income phone I cannot remember where it was from to get a replacement. Also is it possible to get a better phone than the flip phone I was sent? I am from Rhode Island any suggestions helpful.

  57. Tina Lawson says

    My phone broke February and I need a new one I called and they said I would get one in the mail and never received it

  58. Teresa Diaz says

    The LG Tracfone that I have since 2008 is not working anymore. I am not able to hear the caller or them hearing me. Please assist me at your earliest convenience.

    My safelink number is 352-209-0851.

    Thanking you in advance.

    Teresa Diaz

  59. Patricia Haines says

    My SafeLink phone was stolen. I can’t remember the wireless company that I got the phone from, so I have been unable to close the account. Is there a central number I can call to get this service cancelled?

    • Free Government Cell Phones says

      That’s a common problem, Patricia. We wish we could help, but there is no central number to call for the program.

  60. chuck robbins says

    My phone never arrived through the mail. Is this considered to be my fault or is it the responsibility of Assurance to make sure the phone gets delivered to me? Thank you for your assistance.

  61. ANGELA HESHER says

    Hi safe link I am Angela hasher I get food stamps and I got a phone from you to help …………. my phone got damp and I can’t use it only when some one calls me some of the numbers do not work and I can’t tax on it or I would like to know how to get a replacement if I could please thank you and God bless yours truly Angela

  62. Mary hall says

    My sons verizon wireless fliptop’s charger is broke how do I go about getting a replacement from reach out wireless gov. Phones he is unable to charge phone- he is special needy child and he needs the phone- thank u for a quick response

  63. BRENDA STEART says


  64. Patti Stephens says

    I have safelink. The charging port cover of my phone came off and charging is getting hard to do at times. I was wondering if I get a new straight talk cell, such as Samsung Galaxy S III, Samsung Galaxy Ace or ZTE Solar, would I still be able to use safelink? I would hope to keep my number and my minutes. Thank you.

    • Nancy Harpster says

      What’s the answer to this question? What type of plans are available?? Came across a site that showed these types of phones, no sure which it was that actually has LG Phones, Samsung etc….??

  65. Ashleigh Melissa Coles says

    To Whom This May Concern,
    My Name is Ashleigh M. ****, and my Safelink Wireless Phone was stolen from me three days ago. I am currently on welfare in Newark, NJ 07108. I live at *** Chadwick Avenue. My Social Security Number is ***-**-****, And My name is Ashleigh M. *****, m birthday is 04/01/****. My number on my family first card is **********



  67. stacey black says

    I lost my phone and need a new one cause when I call all the assurance wiresless numbers they tell me its saying I got one and want let me apply for a new one.

  68. Patricia Bogseth says

    My cell phone has a large crack and does not keep a charge anymore. How can I get a replacement.

    Thank you. patricia bogseth

  69. Mary A. Williams says

    I need to swap my assurance phone as it will not send a text, save or edit a contact,view a number, or call voice mail. How can I get another phone.

    • Free Government Cell Phones says

      I believe we’ve addressed the question with the article on which you’ve posted your comment.

  70. DENISE BARKER says




  71. Angie says

    I lost my Assurance wireless phone or some kid stole it I had 1 replaced already I need another one how do I go about getting one not sure if I buy one from the store it will be compatible with the service provider.

  72. jacqueline caccavari says

    Hi, I am in desperate need of my cell phone. I live in a rural area and no transportation or buses. I am also a full time online student and need my cell phone for help and instruction.Colorado tech. Online Campus. My phone number was (760) 660-****. (I am pretty sure that was my number) My phone was Assurance and I loved it. Thank you so much for your service as it is very much appreciated.

    • rick carrillo says

      My name is Rick and I work for safe link this is my first time browsing this sight I would like to help you all but unfortunately I can only help in Illinois near the Chicago land area 630-902-****.

  73. tina lindstrom says

    my safelink phone has been crushed, I’m still enrolled but have not used since accident How do I get another

  74. Karen Reiland says

    I lost my phone but do not have mother phone to call you on. How can I replace the phone- online or such?

  75. Thipphachan says

    I lost my sefelike wireless phone after I reciped the phone but I didn’t activate it yet what should I do?

  76. debra hocutt says

    yes my phone was stolen but I went and bought a tracfone phone from the store so what do I do to get the same number from the gov

  77. Andrew Hollender says

    I lost my assurance phone and can’t remember the password. I have called assurance and they keep telling me they will mail my account number but they dont i have tried 3 times. What can i do?

  78. Raisuzzaman says

    my wife have a free phone but now its not working.she lost mobile paper.she forget which company give her free phone.let me know how i got mobile company name.thanks

  79. Sandra Frazier says

    I lost my cell phone and I need to get another one. this is my life line because I fall a lot. please tell me how I can get another one. I don’ have money to get one. I’ve tried calling the phone to no avail. I really need your help.

  80. nichole l davenport says

    ok check this out! either my phone was stolen or its just lost but either way i dont have the phone anymore the number was 816 328 **** and since i recently mysteriously lost the phone i have tried to apply at q-link can u please cancel this safelink account so that qlink can accept my app please. If that is an impossibility then please tell me how i can go about getting my phone replaced

  81. claudia rivera says

    I lost my phone and I can not get anybody on the two numbers I have for safelink. Can you please help so I can get a replacement phone.

    • alroy crowder says

      i have had my phone at least 6yr i think it got wet now it comes on and and buttons do not work all the time when push can i get a free replacement or do i have to purchase a new one??

    • Free Government Cell Phones says

      First of all, if you can dial out, try 611 to reach customer service. If you cannot or it doesn’t work, we don’t know how. That’s a question a lot of people have, and we don’t have an answer to it. We wish we knew how.

  82. lydia thomas says

    I lost myphone been tying to contact safelink for to months need my phone keep trying these stupid ass numbers and cant talk to anyone my safelink number is 478-213-****,cant get a working number so im using the computer for help.

  83. lydia thomas says

    I lost my safelink phone been trying to get in touch with safelink for the last two monhs, ths is crazy I need my phone and my minutes, my number is 48-213-2807.

  84. DOTKAM says


  85. Becky Brannon says

    I washed my cell phone in my shorts pocket, I’ve moved down the road from old address it’s 703 Centerhill rd. Sylacauga, Ala. now Please Help me with information to how to get it replaced! Thank You Very Much!

  86. charlotte says

    My sister has a lifeline cell phone and lost her charger. Can I get a replacement for her? Or where can I buy a compatible charger. Tried LG site and tracfone site. No luck Thank you

  87. Ruth Dow says

    Someone stole my phone l have no other phone would you please help.It was on when it disapeared. I have had different people call it only get voicemail.The number is 207518****. Thank You

  88. Kenneth L. Smith says

    I may have made a mistake. I did sign up for Access Wireless from a street vendor. However, service was ok except my phone was stolen and now I can’t find the number anywhere to have service discontinued. Please have my phone disconnected. My number was 615-818-****, Nashville, TN

    • Kenneth L. Smith says

      Thank you for being so kind and posting the phone number to call regarding my stolen phone. However, I have not been able to get through. Wait-time is tremendous and I have no landline and people can’t let me use 30 minutes of their air time. Access should have better communications system for those that need to talk with them ASAP. I will keep calling–maybe at 3:00 in the morning. Thanks again kind person.

    • albert mingo says

      after fours yrs the of using the same phone from assurance wireless the connection from the chargers will not let the phone charge, I feel that after that manys yrs I should get a free phone
      I just use for local and emergeises only the I love the phone and I am on a fixed imcome and
      a am 65 yrs old with poor eye sight
      thank you

  89. Sandra Norman says

    I/ve had my phone for about 3 years and now the buttons just don’t work. Is there any way I can get another phone. I really need this phone.

    • Free Government Cell Phones says

      We really doubt a company will give you a new free phone after three years. But they will probably sell you a replacement phone very inexpensively. Give them a call.

    • Free Government Cell Phones says

      You need to contact Safelink Wireless and ask for a new phone. You may get one free, but you alos may have to purchase a new one.

  90. Paige says

    My assurance wireless phone sounds like the speaker is cracked and I cannot understand anybody talking. It is past the first year that I have had it. I tried to buy a phone but they say that I cannot transfer service because it is an assurance phone and is government issued. What am I suppose to do for a phone if I can’t buy one and it is past the year warranty?

  91. treagos says

    I lost my phone and was wondering can i get a repacement phone didnt know that i could get one.but thanks and have a nice day.

  92. P.I. says

    I have a safe-link wireless phone. I have had this phone for more than a couple years. The reception to the phone is bad, and it drops the calls and/or cuts me off in mid-sentence. This is frustrating since potential employers and loved ones call this phone. I can barely hear the caller sometimes. Also, when I make a call I am getting restriction code 34. What does this mean? Sometimes, I don’t use the phone because I can’t make calls that are not dropped and/or the reception is spotty and bad. How do I receive a replacement phone immediately. I don’t want to miss out on any job opportunities, because this phone is currently not functioning properly. I am greatly concerned and worried. How would I switch to another provider, if the problem is not resolved. I could not call 611 without the call dropping, and then restriction code 34 stopping me from dialing the number again. I need help right away like yesterday. Can someone please help me?

    Signed Frustrated

    • P.I. says

      I know I missed a couple of question marks in my comment, but I am not a happy camper about this situation. I apologize for those punctuation errors.

    • P.I. says

      I am looking up my phone provider on the internet to try to find out what to do. However, when I call the 611 number I am unable to get through. Now, what other suggestion do you have?

      • Free Government Cell Phones says

        None. We cannot divine who your vendor is. Well, we have one suggestion for the future: don’t sign up for a product from anyone unless you know who the company is. And don’t ever sign up for a phone from a street vendor.

  93. Angie says

    I have a free government phone. All of a sudden, the screen went blank. It still can make calls and receive, but I need to see who is calling me and I need the contacts stored on the phone. I don’t remember the phone numbers of family and friends. I called the number to the person who gave me the phone outside of the Welfare office cause I qualified, but the number is not in service anymore. Where can I go to fix it or get it replaced?

    • Free Government Cell Phones says

      The only way is if you knew the company it’s from. That’s what we don’t like about these street hawkers — they take your name and go. Maybe someone in the welfare office might remember what coampany they were.

  94. Denise Passauer says

    All I want is my Safe Link Phone replaced to me,, I had just called in an had it changed over to my maiden name of McFall
    because I got divorced an didn’t want the Passauer last name… I had one of the very 1st safelink phones out,,,, An now it’s gone just help me out cause I hate being without a phone an being Disabiled….

  95. Alan Mathews says

    The phone won’t charge when I plug it up to charge the screen comes on to a white screen then flashes charge battery to low power off really fast on and off

  96. Alice p Stanley says

    I lost my phone, do not remember number, and throw the box away, i did not think i was going to lose it can you help me, thank you

  97. D.K. Foley says

    My parents phone will no longer ring only buzz when someone calls. They cannot hear the buzz. All of the settings have been checked and it is not on vibrate. What do I need to do to either have it fixed or replaced? Thank you.

  98. Christina bray says

    Can anyone email me and tell me how to get another phone ??? Mine has been stolen and I don’t know the service provider here in Indianapolis… It was a free phone from our government…any help would be appreciated try everyone…

    • Free Government Cell Phones says

      Your only choice is to go to our Indiana page and contact the vendors in the list. (I left you a comment on that page too).

  99. Joey Robert Turner says

    A friends try to dog chewed my phone a couple years ago, I did not have the #**** to report it. Is there a way that you could e-me and tell me how I can get another? Thank You

  100. johns says

    broke my screen to my phone wondering if i can buy a phone and use it for with the same plan i have now?

  101. Terri McFarland says

    During a storm one morning last week, I was rushing out to my car an dropped my phone in the yard. I didn’t think it was hurt, but once I got to work I took it apart to make sure it wasn’t wet inside, but it wouldn’t come one after I had dried it off an let it sit all morning. I tried to charge it thinking maybe it was just dead. I did this over night, still no activity. I tired another battery an that didn’t work either. I was hoping I could send it in an perhaps get a replacement for it.

  102. Rosemary Barron says

    I need to replace my phone that was lost or stolen. If you can tell me how I can get one with my same number or if I can buy one cheap. It is very important to me to have a phone because I do not have a home phone line. Thank you, regards, R.Barron

    • letheria says

      I understand everything I have read above is it possible to receive a replacement phone I lost my phone please and thank you

  103. Linda Dixon says

    I lost my Safelink phone over a month ago and for over a month I have been trying to contact Safelink to have the phone replaced to no avail. The phone just forwards you to an automatic response and cuts you off so I have never gotton the chance to report the phone lost.

    Miss L. Dixon

  104. Loretta J Zambrano says

    i dropped my phone while playing ball with my son and the screen went black. Please if you can send phone to me with the same number. Thank you.2

  105. shirley vanbuskirk says

    need a replacement battery the one we have got wet in the rain and it is warped and wont stay charged and cant get the phone to stay on for more than a minute so we cant use it was wondering how do i go by getting a new battery for it if you could email me at this email and let me know that would be great my husband david
    vanbuskirk signed us up for the cell phone but he cant contact you in getting a replacement battery for it he is in jail not sure when he will be out thank you shirey vanbuskirk .

  106. Barbara Mendoza says

    my phone is no good I reported this trouble last year and I can not find the phone at all it stopped working that was my first phone how can I get another one and how will I be able to talk to a person instead of a micnine that hangs up on you please e-mail me or call me at ladybarb00@****.com or 815 222 **** thank you

  107. Ebony Ginyard says

    My phone was stolen yesterday. They won’t return it, and I need you to cancel my phone.

    The phone number is 313-576-**** PLEASE EMAIL ME BACK ASAP :(

  108. cheryl says

    my phone has been lost or stolen since february 2014. i have no idea who the carrier is. I have tried to call each carrier and here is the list life wireless, budget, assurance, access wireless, safelink, reach out wireless, your tell, entouch wireless and they all have denied having knowledge of this account. the phone number is 612-246-****. The company where i received the phone is no longer in the location. the company next door says that they are working out of a van. I have no idea who is the carrier of the phone. can help me..

  109. David a dugger says

    my phone has been lost or stoling and ,i need to get it replacement very bad,what do i need to do ? and what info do i need ? thank you , DAVID.A.DUGGER…..

  110. jacqueline barnes says

    Please help my phone an whole pocket book was taking from me by a robber i see its a fee so whats the process cause some1 gonna use it an i dont want them 2

  111. william says

    I have a tag mobile phone. ive had it for 2 yrs. how do I get a replacement phone? some of my buttons don’t work any more….and it also turns it self off..all the time….

  112. jarrod says

    I like how reach out wireless put in that they can not be responsible for damaged after they are delivered that have been delivered I have them and when I received my phone after almost a year waiting for it cause they lost my paperwork good thing I had all the emails .. so after my phone came I called got it turned on and all everything thing was ok I go to charge it and the charging part on this phone comes out onto the floor so I called them I was told there’s not a thing they can do for me I said I just got the phone today I was told that I can buy one of there phone that’s all that can be done I hung up … and went looking for a new company I don’t see where free working phone applies to there saying when you end up have to pay might as well get service with for $5 bucks a month you get the same and you can use your own phone

  113. Reva says

    haha no such thing. Better off getting a blrcbkeray pearl from t-mobile with myfaves. With that, you get to talk to any 5 people for free and data plan is only $20

    • Robert Stro says

      Ha ha it is I lost it and it still has 1500 unused minutes bcuz it goes straight to voicemail which means it must be laying damaged somewhere I dropped it bcuz it rained shortly after I lost it. Dam I hate when I lose shit.

      • Loretta Harris says

        I have lost my Safelink phone. I have requested for another one,but I have not yet received one yet. I am on SNAP.Please help!

  114. Robert Stro says

    Ive lost my phone but I dont know my carrier it came in a sandwich bag but I got 1500 minutes unlimited text per month if that helps from maryland

  115. Annie Henderson says

    I reported my phone stolen last month @ asked could I get a replacement @ was told I couldn’t, was asked the serial number to the phone (How could I give that when it was stolen? ).Whoever has it is calling a phone Im using @ family members so if you will, Will you please deactivate it @ send me a replacement?

  116. Melissa says

    I spent hours going through an endless loop with Safelinks automated system. I then discovered LucyPhone, a free service that fights the automated system for you. I was skeptical at first, but decided that it was worth as try. I input Safelinks number and a number to reach me at and I received a call within 10 minutes with a LIVE PERSON. So that was a major accomplishment. Then after 26 frustrating minutes with a Safelink Wireless (I’m assuming foreign) representative who faded in and out (it took 15 minutes to record just my address)….I should receive a replacement phone in 7-10 days. Either Safelink Wireless should provide their representatives with a better phone signal OR they should focus on one customer at a time. I could go into keeping American dollars in the USA, but we all know that’s not going to happen. Thanks LUCYPHONE! Your service made this bearable.

  117. kendal fulbright says

    My Gov. phone has broken and I need to replace it. I am on SSI and I have had my phone about 2 years. I am not sure what to do.I am unable to afford to buy a new one.What do you suggest I do? Thank you.

    • Amanda Talada says

      my track phone is broken all it does is blink white on the screen nothing comes on my phone not even my phone # or nothing. my safelink phone is the only way i have to make calls will u please send me another one ? i have never asked for a replacement phone thank u

  118. patty jackson says

    MY phone has a damaged connector where it plugs in to the battery charger.I cannot get it charged up. How do I get a replace ment for it. I have an assurance phone

  119. chastity a price says

    my phone was stolen I would like to get another phone, asap. my new address is ****** mail route drive little rock Arkansas 72206, I cant afford to by new phone. im on governmect asiasts. ssi and snap and medicad. please send me anew phone new

    • Free Government Cell Phones says

      Please, people, do not post your personal information such as addresses, phone numbers and social security numbers.

  120. Don't Waist Your Time Ordering A Replacement says

    Don’t waist your time trying to get through to your cell phone service to get a replacement.

    Some of the providers want you to pay a fee or go out and buy another phone. By the time you spend going through all the hassle and maybe spending your hard earned money for a replacement, just cancel the service and apply for a new service through another provider.

    SafeLink and Assurance are the easiest to cancel your old service through, you just go online at their website, fill out the cancellation form and that’s it.

    Then just go to a different provider and order a new phone. There pretty much all the same.

    The only drawback is you won’t be able to keep your old phone number. But for most people, that won’t be a big problem, if it is, then your stuck with dealing with the old company and you will have to deal with the hassle of contacting them, explaining what happened and wait it out.

    Just a thought….good luck!!

  121. ANDRE w HOWARD says

    My phone was stolen this morning How do I get a replacement The web page is very confusing for me to understand can some one help me to get a replacement I can be reached by email @dremaxton I check my emai three times a day I really need my phone back so that I can stay in contact with helath care professionals and employer for my job I am disablble and have limited resourses is there any way this can be done quickly today thank you andre howardf

  122. Robert Johnson says

    My phone fell in the the tube. it no longer works. i need a replacement phone please help me.

  123. tanya says

    I need to replace my phone and would like a new booklet to view as the one that came with my phone has somehow became lost. I need to purchase a phone for my original number, can you please send me a new order form with the phones that can be purchased after the loss of my original one that was free in the mail.

  124. Susan Durall says

    I tried on several sites to e mail the company for a replacement for stolen phone and Im unable to find apps for getting ahold of them and NOT being able. Sure is funny they only give phone numbers out to call on this , HOW CAN YOU CALL IF PHONE IS STOLEN? Tried for 2 days now and unable to get anywhere, and if you try to call the number its all a recording (NO REPS TO TALK TO). and its leaves you crazy and cornfused!

  125. alexandria gallese says

    My phone is not lost or stolen. I even have an old safelink phone that I can use in place of mine if possible–just the basic do nothing phone. The problem with my present phone is I can NOT send a text. I do the 1 time for a 2 for b etc. It just puts up any letter it wants and i get a jarbled unrecognizable message—–however if I put in a new contact info it works getting the right .letters. I have gone to just template—call me. I don’t no if I can be talked thru a fix or what–or need new one or can just use my old one. open for any suggestion to remedy the situation. THANKS

  126. Victoria says

    I lost my phone and cannot find it ……..I have reported it to different Safe link sited but still unable to talk to a live person or get an answer in my 3.mail Can you help

    • Debbie Franklin says

      I lost my phone and would like my service suspended asap until I can reach somebody through u that can replace it. The number is [phone number redacted - please don't post personal information]

  127. Mariann says

    Just received my free phone from Budget Mobile…what a piece of s***, and I haven’t even tried to turn it on yet.
    The reason?
    The battery has a dent in it and is bulged.
    The condition otherwise is FILTHY, GOUGED, SCRAPED and looks like it was the victim of a parking lot run over. The screen is so scratched that I doubt I could even read it.
    What a deal!
    Or maybe I wasn’t supposed to notice how bad it really is cause I’m POOR?
    How disappointing.

  128. loretta teague says

    i have lost my phone i need one bad this was my only phone i tack carre of my mom i need a replacement than you

    • loretta teague says

      i have lost my phone my number was *** *** **** and i need a new phone how do i get one pless help thank you

  129. Christy Morgan says

    My safe link phone just shout it self off an also when get a phone call or make a call the phone just cut off.
    I want to know how do I get a replacement for it.

  130. TINA THOMAS says


    • Darren says

      Hello Tina, I don’t know if you resolved your lost and or stolen phone issue but for those whom this may help, here is the process I followed….

      Because I was not in possession of the phone I could neither turn it on nor supply the serial number, and every time I entered the phone’s telephone number attempting to contact a real person the automated system would claim that I had a pending transaction for that phone – prompting me to call back in fifteen minutes, then I was disconnected each attempt. Never able to resolve the issue until:

      I contacted SafeLink Corporate Office:
      9700 Nw 112th Avenue, Miami, Florida 33178, United States

      Phone: 305-640-2000
      Fax: 305-640-2070

      I was offered only two automated prompts – one of which was “do I want to speak to an operator”. After contacting the operator I explained the situation above, how I could not report the phone lost or stolen because I could not turn the phone on nor provide the serial number.

      The operator then transferred me to a real live genital man whom assisted me in shutting off the lost or stolen phone, preventing that phone from being used by anyone, and than he proceeded to help by sending me a complementary phone. I was able to keep the same phone number as I had before. Note: at first he claimed to need to know the manufacture of the lost phone of which I could not provide that exact information neither, but in the end he worked it all out and I was given a ticket number and the new phone was issued and sent directly to my location hassle free.

      I hope this is helpful to anyone and everyone whom finds them selves in a similar situation, aggravated with the automated systems both over the phone and on the internet (that which seemingly blocked my simple request at every turn).

      Kindest regards,

      • Donna says

        Yes I’ve been trying to get ahold of somebody with this company because my phone has broken it won’t turn on nd if it does it shuts right off. What can I do???

  131. albert kasper says

    my phone is from safelink. have not replaced the phone. it will not stay on long enough to make a call and when it does can not hear the person I called. battery is ok . would like a replacement phone asap. this is my only phone. thank you albert kasper

  132. melissa says

    I have service through BUDGER MOBILE …… My phone was NOT lost or stolen but……It does NOT work right battery only stays charged 5 to 10 minuits even bought 2 brand new batteries and does the same so I was told then that its NOT the battery but it is the phone. So does the replacement policy work the same as a lost or stolen phone?


  133. Nancy says

    Some time ago I ether lost or had my cell phone stolen. I believe I had only used it once in the past year, because I was unable to find it. I could not afford to replace it, so I never called. Recently a friend mentioned that you would replace it free? I have gone onto your site and find that, since I am a Medicaid recipient, I will be entitled to one replacement phone. I cannot remember my id #, so I entered the information in the second box, such as last 4 digits of S.S. and date of birth and zip code. It kept going back asking me fill in the information again. I attempted to do this twice, and I now writing you to find a way to get this replaced.

  134. Willie mink says

    my true wireless llc phone will not work , I try to call and I get a busy signal , If someone calls me it goes to voicemail ,

  135. Rose Scott says

    I just noticed a few mins
    ago that the area where I plug my charger into
    my cell …is not there and my cell is beepin away “low battery”,
    I am in need of a replacement badly,please Help!
    I’m disabled and rely heavily on my safelink cell for my doctors.

  136. Dorothy Ferguson says

    I lost my phone I’ve been calling 1800 378 1684 can’t get anyone service is horrible there should be a live person to talk to is there a number

  137. bertha barnhart says

    I lost my safelink phone I call for a replacement they said I was good to get it but never did how can I get new one

  138. Terry Kobernick says

    I have lost my phone went thru all phone numbers have not received any one to get a replacement. I need this phone now. The number of lost phone *** *** ****. Please get back to me asap. I really need this phone I am

    Thank you, hopefully I will get some service this way.

    • Free Government Cell Phones says

      TO ALL: Please do not enter personal information on these pages, or any pages on the web for that matter. We delete comments with phone numbers, addresses or full names. But we occasionally leave a few up here and there with the information redacted, to remind people.

      • Jennette Knight says

        I lost my Safelink phone. I have a new TracFone would like to put minutes from old Safelink phone on new phone,but can’t get anyone from Safelink to speak to !!!! I have tried since October it’s now January ! Please address this issue a.s.a.p. ,as I am getting VERY FRUSTRATED ! Thank-you Jennette Knight

  139. sharisse says

    I have a Safelink phone. I dropped the phone and the screen pretty much shattered. How can I get it replaced? I will buy one if I have to but I don’t see it anywhere on the website.

      • jennie colangelo says

        my cell phone was lost or stolen i wrote a letter to a florida office on the card over a month ago received no reply and just got a card and tried to call the number on the card and i get a machine .please help it said if i dont make 1 call month it will be shut off. please let me know what to do. this is not my computer so please let me know asap thank you

        • Free Government Cell Phones says

          If the “Florida office” is the office the of the cell phone provider you got the phone from, there is nothing more you can do. Your fate is in the hands of the company’s customer service department.

  140. Yolanda Jenkins says

    I’m with Standup Wireless,, once I receive a replacement phone will all of the rollover minutes be transverse to the new phone?? Even if I have a large amount of rollover min on the broken phone. Thanks for your help.

  141. RUBY says


  142. oleg says

    I lost a charger for my free cell phone. The phone is turned off so I can not use a phone now, plus the battery needs to be charged. Please help me with my problem. What do I need t do now? Thank you for the help

  143. dan says

    how do i replace the safe link phone i lost. What site do i go to. I reported it stolen but no one returned my call.

  144. Gene Richards says

    I lost my Safe Link wireless free phone. I want to know with the replacement phone would my number have to change and how long will take for emergency phone to arrive ,Thanks in advance for your cooperation.

  145. Donna M. Williams says

    Ive lost my assurance wireless phone.I dont remember my phone number or my pin number.How do I get a replacement.Ive searched for two months and have yet to find it.Ive still got 250 minutes on it.The phone is turned off so I couldnt call it plus the battery needs to be charged by now.Please help me if you can.Im frusrtated over trying to find it.I havesearched everywhere.

  146. Richard Hooks says

    My Safelink cell phone, a Samsung T125, got misplaced while I was returning from a pharmacy; such item was discovered missing when I returned home. I checked the gray windbreaker that I was wearing — all the pockets that it had on it, when I got home.the cell phone was nowhere in sight, because I later realized that, after checking the special pouch that zips up, preventing the device from escaping, the phone was not in there that time. The loss occured somewhere between 1:45 and 3:00 pm, but it was sometime around 3:40 pm when I discovered it missing.

    Can anybody at Safelink see about geting online with me and talk about replacing this cell phone? I need to have this cell phone, in order to continue posing any questions that I may have for the enrollment counselorat Capella University Online, as well as having job prospects reach me.

    While I have two non-Safelink cell phones, a Samsung T245 and an LG 420, both flip phones, Tracfone service expired on both of those phones, due to my being unemployed as of the first two days of January of this year [meaning: No longer active].

    If no help can be given me, as I need it, I may have to suspend services with Safelink. While the service has been great, I can’t continue experiencing such because my cellphone turned up missing on November 21st, 2013.

    Can you help me, Safelink? If, not, I see a parting of the ways, not too far in the future,

    Richard Hooks

  147. HIRAM HILAIRE says

    My phone is Samsung galaxy S4 has been lost on

    hiram September 16 2013 I need another phone thank you

    MY phone Samsung galaxy s4 has been lost on Thursday sept 07 -13

    My divice white T-moble insurance

  148. Jose says

    I lost my phone need another one can u please send me address is 609 summer ave in Newark nj 07104 thank you

  149. michele frazier says

    i lost my phone ,, i found it nd tryed to activte it again filled out about 4 applications and talked to 3 operators to help me turn it back on .. all thoses people that helped me could not turn it back on now i got a letter saying i have minutes on the phone and got another letter saying i dont i mhave to reaply ,,now my phone wont charge somethings qwrong with my phone it wont turn on .. i need a new phone ,, i am very sick ,need to call my doctors .. pls help me

  150. George Ramos says

    George Ramos, november 7, 2013 at 4;30 pm they stold my cell pohen assurance wirles . how can I get replacement cause I need the pohen for my medical apoments.hope iget a replacement soon ok, thank you very much.

  151. michael ellerman says

    My assurance wireless phone has quit working, won’t turn on or anything, has been fully charged and a new battery installed but with no luck. Is it possible to get a replacement?

  152. Jimmy Cornejo says

    My Phone is aLX260/AX60, On the Bottom of the Phone is where I put the plug in to Charge it. But the Charging slot borke and bent in side. Can I get a nother Phone if it’s not Fixable or can I use my T-Mobile Nokkia and Transfir my services to it.

    Thank you Jimmy

  153. anna reyes says

    I Anna Reyes residing at 13924 Henson circle, Tampa Florida 33625, lost my phone but found it later in the car. My phone does not work now .I try charging it , nothing dead. Please replace my cell phone. I went crazy looking for it in the house.Please replace my phone. I have a medical history and need it. thank you.

  154. William Speight says

    I lost my phone I have been trying to find a phone number to report the lost.Can someone email me the number or email me for a replacement Thanks

  155. Phyllis Wampler says

    I have lost my Safe Link phone. I have been trying to request a replacement phone. What do I need to do? I really need this phone replaced, for doctors appointments and transportation. Thanks!

  156. charles peters says

    i have almost no income 59.oo every two weeks,county pays my bills,i lost my phone a couple months ago,i can’t afford to buy one and don’t know what to do,i have no phone,can you help

  157. JJ789 says

    The government phone program is a joke. I had no hassles in getting approved and receiving a phone. But it has to be the most outdated, junkiest phone on Earth. I actually tried to place a call to my wife. Talk about the worst reception and service. I tried to send a text. WHAT A NIGHTMARE. This is one of those tiny push button phones that weighs the same as a feather. Normally on these phones, to send a text, you just hit a button until the letter you want appears. But on this phone it does weird things like doubling letters, spelling wrong words. I am well versed with cell phones. But this thing is unusable. Its clear to me that Safelink (actually Tracfone) is just sending crap phones out to customers to get the money from the government (people).

  158. Stuart says

    I formerly worked for safelink. If you have lost or had your phone stolen. You need to call customer service at 800-977-3768. Yes it is laborious. But you will get through. When you speak to the rep it is important that you tell them that you either lost or had your phone stolen and that you need your enrollment number. Very important!!!!! After they give you this 8 digit number, ask for the phone number for technical support. These are the folks that can handle your problem. Good luck.

  159. Renee choate says

    please help me I have been trying to report my phone stolen/lost with safe link I have dailed every number and there is one that says to report a stolen/lost phone but when I get there it says phone number you are calling about when I put my number in it says it needs to program if this does not fix call back in 15 min so I call back and its the same thing over and over I have tried to go to live chat with also know luck I got a letter telling me I was gonna lose my phone do to not using and the reason I havent been using is I dont have someone please help SAFELINK all I would like is a replacement phone please .

  160. Varick Mantzoros says

    please Assurance Wireless can you just send me a replacement phone for all the run around you peole have given me

  161. Varick Mantzoros says

    I lost my government phone from Assurance Wireless.I just bought an replacement and been trying to connect it for the longest. They keep on giving me the run around telling me that there is a problem and they need another number to reach me . Well they never have. So I return he phone back to Kmart. Just the other day I went to Walmart and bought another Virgen Mobile to have it connected to my Assurance Wireless account. The operater told me ther seems to be a problem and we need 72 hours to fix it. Do they really know what their doing? Can you just send me a replacement phone for free. Now I have to go take this phone back. Please just send me a replacement for all the run around you guys have given me.

  162. betty fizer says

    I lost my phone I really need another phone but cant get any where with the numbers I am given to call. I am disabled and live by myself I am in need of a replacement phone can some one help me

  163. WILLA HICKS says

    my mother lost her phone about 6months ago and did not report it, now she found it can we have it actv again it says unregistered sim 250 min please help

  164. WILLA HICKS says

    my mother lost her phone about 6mos. ago and would not report it , she has found it can i have it actv again please help

  165. J Stephenson says

    I have lost my, cell phone, I did not panic, I looked for it, however I still cannot find it.
    I have called all the Safe-link telephone numbers available, I have not been able to speak to anyone or gotten any results from using the promps available. Please e-mail me back advising what I need to do to get a replacement telephone. I have called these telephone numbers with no results: 1-800-378-1684
    1-800-977-3678, 1-888-271-7576. Please do not disregard the e-mail, this is an emergency, this is my lifeline. Please respond via the above e-mail, as soon as possible. Thank You
    P.S. This is my first time requesting a replacement.

  166. thomasina funches says

    i had been trying to contact the company for and while but never could,nt .i really need and me and phone

  167. gary hayes says

    bought free phone from local distributor and paid the 10.00 activation fee. the phone worked for approx. 3 days and quit. called the 888 phone # and was told to mail phone to them and they would fix or replace phone in approx 10 days. i mailed phone regular mail with no tracking # and after 3+ weeks and still have not received phone. called to find out what the hold up is and without a tracking # they will not replace my phone. is this service a rip off (scam) just to get more money for the government, as if we have that kind of money to throw away. cna anybody help in this matter or should i report the issue to consumer affairs, better business, or what, maybe the media. please advise

  168. Charity mccausland says

    I have lost my phone and have tried to call the service number but can’t ever talk to someone trying to get replacement phone

  169. Sandra Weber says

    My safelink phone was stolen last Friday. I’ve tried every number listed for safelink and tracphone to report it stolen but there are no options to choose from to report a stolen phone. I’m at a loss as to what I should do next. Will someone please advise me as to how I can get in touch with someone to report this. Thank you,
    Sandra Weber

  170. patrick bowers says

    I didnt lose my phone but it will not let me into it, it says that there is a lock on it that i never put in and it will not hold a charge after being pluged in for hours. can you please send me a replacement phone.

  171. Paula Gonzalez says

    My phone broke and I need a replacement I’m with Alltel And they said I have to buy a new phone or a old Alltel phone and I’m currently unemployed and don’t have money to buy anything I even ask if I can use a old cellphone from another company and they say no! Please someone can help!!!!!

  172. Angelica Escobedo says

    I lost my phone i dont even have a number to call to replace it and when i call it it says its not working
    I dont know what to do i really need it

  173. Delphine Wells says

    To Safe-link, I lost my phone and need a replacement asap. If possible please send me one that’s easier to keep up with instead of the smallest ones which are not up to date and harder to keep up with.

    Thank you
    Delphine Wells

    P.S. I have called multiple times and left messages and still haven’t been able to speak with anyone and none of my messages answered. Please call me if needed at 404)752-9067 or 404)452-1435

  174. Addie Collins says


  175. Diana Bradley says


  176. linda whitfield says

    I have lost my phone i look everywhere for it i dont rember the phonenamber but will you help get a replacement.

  177. patricia wilkins says

    i have lost my phone but i am in delaware right know doing an interinship for three months i dont have a car to get back to md to pick it up im staying with a friend but i need my phone know can i have it mailed to my temp address so i will have it i tried to call the 1-800-378-1684 number but it is a automater machine so i cant even ask this question on the phone because of this. and does safelink have a nimber to talk to a live person cause it really makes it harder if you cant talk to anyone over the phone

  178. Christopher Gonzalez says

    What is the policy for broken phones? I got water damage on mine and need a replacement, how could I go about that?

  179. tyne boehler says

    I’m leaving my email because it required but I have no way of getting on the internet, I’m using one of my friends internet devices to even message you right now so if there’s any way you can contact me by mail. 18 noble Street in Tiffin Ohio OH 44883. I recently lost my phone I’ve looked everywhere for it I think my eye 15 month old might have threw it in the trash I don’t know and I have no way of contacting anyone in case there’s an emergency with me or my children so it be really great if I could get a nother phone

  180. Tasha says

    My phone got washed a couple of years ago and it will not allow me to reapply or login to Safelink… What can I do???

  181. Daniel says

    My cellphone holster with my cell phone inside fell off my belt and a car ran it over breaking it the number was ***-3845, I went to the assurance wireless site for a replacement phone or a contact us link or support link, the only thing their site gas is how to apply, I have no other way to be contacted and family 2000 miles away cannot contact me, can someone help me, email is the only way you have to contact me now, I was using it to find a job but the job market will not hire a 53 year old with a lot of experience anymore.
    HELP ME PLEASE, Thanks.

  182. Dimples Kelly says

    I lost my phone and can not get the support needed to replace it. My number is ***541-1841 please help.

  183. Justyne Jacobs says

    I have been trying to get a replacement phone for almost 2 months now. The customer service line is not working they dont give you an option! Please help me get a replacement phone..Someone needs to change the customer service line it is a joke!!!!

  184. martha duffield says

    I lost my cell phone somewhere two weeks ago.i need a replacement phone my cell number is *** 587 2931.

  185. Ann JudithSantiago says

    My phone is not working it was water logged. I purchased a new trac phone but when I activated it I was given a new number. I need my old number. Please, how do I get that back.

  186. D Mercer says

    My phone is lost or stolen. My number is ***-263-9240. I have tried different Safelink contact numbers but there is nothing about replacement phones in the lists. There is never an option for customer service agent to talk to. What do I do now?

    • Justyne Jacobs says

      I am having the same problem the customer service line is a freaking joke…Did u ever get a replacement phone yet..ive been trying for 2 months!!

  187. luz maria negron says

    hi ihave lostmy safelink yesterday at the store how cani get another one and also have a new address

  188. C. Atkins says

    The last place I can remember having my phone was at my son’s house the day before his house burned down. I have looked EVERYWHERE and not found it yet. Will safelink give me a new phone or make me buy one?

  189. princess farley says

    i lost my phone last night some one find it is there anyway u could cancel the service and send me a new phone

  190. Stella Frasier says

    Hello my name is Stella Frasier on my way home from Rye Playland I lost the my Access Wireless telephone the number to the phone is *** 684-1417 I want to have the phone discontinued so no one else can use the airtime.

  191. Justi Charles Knapp says

    I have lost or the battery was stolen and I would like a replacement phone as soon as possible.

  192. cindy norman says

    could I please get a replacement phone mine is broken you cant answer or hear anyone when they call the speaker broke and it wont work I enjoy yalls phone service I have a lot of medical promblems and I need it,and at least I can afford this one iam on disability which is ssi, thank you very much and have a nice day.

  193. Douglas George says

    I need a replacement phone with bigger buttons its too small to call and text, already got my 1 replacement but I desperately need an upgrade!

  194. Ronald Misla says

    My phone was stolen from my room. I did not even have it for a year. I am on SSI and Snap. Last for of S.S is 0625

    • Free Government Cell Phones says

      You have to contact your phone vendor. Also, we removed your other comment with your address — you cannot post contact information in a public comment.

  195. brandy hodges says

    i lost my safelink phone. how do i report it stolen and order a new one? is there a number or email to contact

  196. rubye gayle arrington says

    my phone is not working properly-dropping calls and going dead-and I need a replacement please.

  197. line deas says

    I lost my phone some between last sunday july 21 and Monday 22nd wha.t do I need to do to get areplacment 1-***-514-0815 or e-mail me jackie*****

  198. shauna says

    This is the replacement policy directly from Assurance Wireless’ web page:
    Hit the “Suspend My Account” button below and we’ll put a temporary hold on your account. That way, no one else can use your balance.

    Do you have Phone Insurance?
    Click here to file a claim with Assurant Solutions. You can also call 877-391-3611 from 7a.m. to Midnight CST; 7 days a week.

    Don’t have Phone Insurance?
    Not a problem! We will offer you a great deal on a replacement phone in case your old phone doesn’t turn up. Once you suspend your account, you’ll have 60 days to find your old phone or buy a replacement. Otherwise, you’ll lose your number and any balance left in your account. If you have questions, or want to hear about our great deal on replacement phones, call Customer Care at 1-888-322-1122.

    Please note that if you have already paid for next month’s service, suspending your account will automatically cancel that payment and the money will be returned to your account balance.

  199. debra johnson says

    dear reach out wireless, i had some health issues, and after being misdiagnosed for over the past four years, i was finally diagnosed with lupus sle. during that time of being misdiagnosed i was falling and dropping my phone because my hands became weak. needless to say my phone is falling apart where as i caint use it any more ,no sound at all i need a replacement. sincely yours debra johnson

  200. alida carrasquillo says

    My phone fell in the toilet I need a replacement .please help me I really need it for my appointment.

  201. Vicki Schweitzer says

    My phone was stolen out of my purse at the library on Wed.July17, 2013. This is my only communication and transportation as I don’t have a car either. Please replace my phone as soon at possible. Thank you.

  202. Guadalupe Zamorano says

    My battery won’t hold a charge. It won’t even turn on so I need a new phone. I am 73 years old and that is my lifeline….please help me get a new phone asap.

    thank you

    • Free Government Cell Phones says

      Just head down to Radio Shack or Best Buy and buy one. The company is not responsible for your battery (unless you just got it).

  203. Sabrina Mixon says

    I lost my phone with safe link and have looked everywhere! Can you replace my phone? Or is there a # i can call to have it replaced? Help! Thanks!

  204. melissa hall says

    My phone was stolen and i have tried all yur contact numbers to have it replaced but i keep getting. Automated coputer respinses…i need to speak to a live person…please help me!

  205. holly robinson says

    I moved and.want to purchase a new phone, old one wont hold a charge (old flip thick Motorola). Can I get a new one without purchase? Or if I try online it only has old address and wont let me put my new in. Please change options it had it before but not now. So if u click submit it will send to old address?

  206. jackie boggess says

    my phone has come up missing looked everywhere cant find it how can i get another one i need one badly

  207. jeannette hale says

    yes, the battery on my safelink phone want hold a charge, can I get it re[laced … if so can you just send me a new one ,if not can you tell me how I need to get it replaced thanks Jeannette

  208. Kenneth Edwards says

    I lost my phone. I had a challenge with my health. Place in the hospital. Phoine came up missing. The line is still on (312)288-1805.The incident took place on the 7/!/13. The Hospital was unable to find the phone. Will you please replaced my phone Thank You



  210. Ragin says

    I have been trying to report my phone lost for over a month now. All I get is automated services none of which gives me the option to report my phone lost. So what am I supposed to do about my lost phone? ANYBODY???????

  211. Epifanio Vazquez says

    I have tried safelink and tracfone toll free numbers,All I get is a cg call and after pushing
    #6 they ask me to turn on the phone, THE PHONE IS BROKE. No way to talk with a person.

  212. Epifanio Vazquez says

    My phone broke. When I try to unplug the charger a part come out with the
    charge plug.

  213. danita martin says

    my phone was left on the bus, can u please cut it off phone number is(***-832-7523) thank you very much .and if possible can it be replaced.

  214. Macrina Renk says


  215. Gary says

    I’v had cintex wireless for some time now,with no problem,onece in a while, yes you will get an operator that has a problem with english ,other than that my min. are always there when they say they will be.The phone was used and the battery does’nt hold a good charge,I could get a new batt.for a super low price through them ,in the mean time this one suit’s my need’s just fine,,,,

  216. Megan Cockerill says

    I have lost my phone I think it was stolen and I really need a new one please and thank you!!

    • PATRICIA says

      I broke mine one time,got one from dollar store ,called safelink n they programmed it n give me my minutes back,,hope this was helpful,,

  217. Krystal LaFond says

    My smartphone got stolen I need a replacement its was a LG white android smart phone I can be reached at ***8980842

  218. eilyas g hassan says

    hi safelink ,i lost my phone last month may, so i call safelink customer serv but ther is no service.
    so please pls send me new one if u can.

  219. johnny crump says

    I called to Receive a replacement phone just need to make sure all the info went thru you can leave message at (***)368-8125 Thank you

  220. derrick waller says

    I have lost my phone a think it was stolen and would like another one please I can be reached at ***3420335

  221. c.dAVIS says

    I have tried both safelink and tracfone toll free numbers. all I get is a cg call and after pushing #6. it says, “thank you for calling, Goodbye.” Boy that is some service. wonder if I can go to work and say, “I was here, Goodbye.”?
    Where is the customer service with these companies? They spend thousands teaching foreigners to speak english…lo and behold….they give us a computer to talk to….why oh why?
    I need help with a broken phone…nothing…nothing…nothing…for over 2 weeks…nothing….
    is this how all of our goverment works? Why yes….nothing nothing nothing…………………….

  222. Juan Inman says

    Just lost my phone and cant recover it need another one so i can follow up with jobs.Have oppurtunities but unable to be contacted.

  223. Debra Farmer says

    my safelink phone got stolen i need a replacement one please i.tthank you for your coperation sincerly Debra Farmer

  224. stephanie thrasher says

    my phone was stolen I don’t know how to get a new one. I have a replacement phone if that can replace the phone that was sent to me. if it’ll work how do I get the minutes put on different phone rather than the stolen startup phone?
    1795 ****
    *****, *****. *****
    that phone number was

  225. Karre says

    I have been with you guys for awhile now. My first phone would never stay charge and so I paid for the second one and I still Am having that trouble with it. Would you please help so I have a phone can’t be without it

  226. desi says

    what phones can be bought to replace ur safelink phone??? in other words what phones can you buy that are safelink compatible

  227. joyce jewell says

    my phone got chew up by my friends dog .so please just cancel this on cell ***7132632 thank you very much

  228. Shelia Morales says

    I have a free cell phone and minutes because I receive food stamps. The charger broke off in it and I am trying to find out who to call to see about getting a new one. The phone number is 620-238-****. I have lost the box it came in and do not remember the number to call about this. Can anyone tell me how to find my service provider?

  229. John De La Cruz says

    I dropped my phone in milk and it does not work. I had a phone given to me, can I transfer the service to the new phone?

  230. Lois Harris says

    I lost my phone but I think someone stole it. I had asked her did she seen it or pick it up by mistake? No answer. I will cancel and apply to another. I want the phone shut off. HOW DO I DO IT?

    • tony harvey says

      I was in the same boat this morning. I just simply call the phone company to get it shut off. I gave company the information pertaining my phone and got it shut off and i will receive another phone.

  231. Richard Dowaliby says

    I lost my phone and would like it taken out of my name. The number is ***-417-1969
    Please help

  232. Elward Hargett says

    Elward Hargett May 23, 2013 at 7:52 pm
    I’ve been having problems with my phone for sometime. My calls are dropped, I very seldom get my messages, I make calls and they are not going through. My cell # ***-397-6214. I do think I’m in need of a new or refurbished phone, anything is better than my damaged phone.

    I have not broken it, nor have the phone been dropped. Please, if you can resolve this issue immediately, so that i can keep in contact with family members and other matters!!!

    Elward H******

    • tony harvey says

      Yeah Elward, you need a new phone or refurbished phone. Safe Link usually does that with their customers. I saw it in action.

  233. Elward Hargett says

    I’ve been having problems with my phone for sometime. My calls are dropped, I very seldom get my messages, I make calls and they are not going through. My cell # ***-397-6214. I do think I’m in need of a new or refurbished phone, anything is better than my damaged phone.

    I have not broken it, nor have the phone been dropped. Please, if you can resolve this issue immediately, so that i can keep in contact with family members and other matters!!!

    Elward H*******

  234. Mac Peters says

    My phone stopped working, I have had it a number of years…

    only contact is my computer on internet mail.


    please give me link to try and get it replaced….

  235. vicky rankins says

    My phone was stolen 2 months ago maybe longer what do I need to do to get another one because all I been getting is the run around. You can reach me @ *** 528 6868. Thanks

  236. Kimberly Shamblin says

    I have recently had my goverment assisted phone stolen out of my car,how do I get a replacement? I do qualify for the phone by receiving government assistance. Please contact me @ ***-925-3525 or leave a message.

  237. Sheri Love says

    I have been calling trying to report my phone stolen all day. Every time I call a number it gives me another number to call. What is a good number to report my phone lost/stolen? .. other than 1-800-867-7183, 1-800-378-1684, 1-800-723-3546, and 1-800-723-4565.. Please and Thank

  238. Noel Prado says

    Hello my phone is acting up a lot lately.Is there any way i can get a replacement phone?I have had my government issued phone for 2 years already.My number is ***-282-6535.Don’t remember if it was with Safelink or Assurance.Thanks.

  239. Mary smith says

    I lost my phone 2 months ago, haven’t got a replacement phone yet . All I get is a run around on it. Each time I call they say they are sending it.customer service sucks!!!!!

  240. ben gelan says

    Please this my fourth time trying to apply for a free phone i have my wife and my little nehpew lives with us and i gt food stamps and a very low income please reply back to me we dont have no phone to have thank you

  241. ibrahim gelan says

    I tried to apply for a free goverment phone and it wouldnt work with me please send me one on **** trenton st detroit mi 48210 thank you

  242. Jennifer Collins says

    I have tried to sign up to get a phone. i am in need of one. i have 2 small children at home and we don’t have any phone service as of this time. we are on food stamps and low income lunches.

  243. Renee says

    I lost my phone and are not able to reach customer service to report it. The voice message does not give me the option to report phone lost.

  244. omar Bah says

    i lost my Assurance phone almost 2 weeks ago,I immediately notified them,I have not yet received a replacement even though I am entitled.Each time I call I keep getting the run around from them.They are very unprofessional and insensitive to they customers needs.

  245. omar Bah says

    i lost my Assurance phone almost 2 weeks ago,I immediately notified them.I have not yet received a replacement even though I am entitled.I keep getting the run around from them.They are very unprofessional and insensitive to they customers needs.

  246. robbin pummer says

    I cannot find my government issued phone. The number is *** 797 4385. I forgot what company I got it from, because I subscribed to it by curbside, while in transit and lost the paperwork. Can u help me? Another number I can be reached at is *** 9720544, and my emaiL is *****

  247. Sharaye Jones says

    I recently lost my phone and the safelink people said they either need my cell phone number or ID # but i do not have neither one.

  248. WI says

    Trying to report a lost phone for my disabled brother. This is the most frustrating system ever! My BP has risen after trying to find a person to talk to, only to be told that they had a high volume of calls and to call back later. Typical government program!

  249. Ronald Benson says

    For all of us who have had issues getting things resolved, I have a semi-short cut for you… I lost my phone and tried to get it replaced and found that in order to speak to a person you need to take the option to “Pay with a credit card”. When you do that,guess what happens rather quickly? Yes, thats correct! You DO get a person on the phone to speak to. LMAO! Blow up the lines folks, it’s the only way for them to learn. Theres the government for ya, hows it working for you?

  250. R says

    To talk to someone regarding a replacement phone call 18003781684 and select 1 for English
    And 4 for problems with your phone and then option 6 for technical hell
    An automated voice will come up asking for a phone number
    But don’t type or say one. He will then ask if you don’t have one and agree and then you
    Will be directed to an actual live person!!
    Good luck!!!










  253. lee hamilton says

    Someone has taken my phone from my mail box how do i deactivete the phone an have a new phone sent?

  254. Christina says

    I lost my I have been trying to get a hold of yall for two weeks already can i call another number to talk to someone

  255. Dawn Penn says

    my flip phone broke in half and I need to know where to get a replacement. bottom portion rings but screen does not work. please help

  256. Tabetha R Gentry says

    I have been trying for a week now to report my phone broken, the phone still works but the charger wont charge the phone anymore. I don’t know what to do about anymore. I can be contacted at this number xxxxxxxxxx MY CELL NUMBER xxxxxxxxx.

  257. Robert weber says

    I’ve been trying for 3 weeks to talk to u people concerning my phone being stolen and I’ve come to the conclusion u don’t want to know anything but how many minutes we want to buy. The ph. # is ***4622425. U can reach me at 1-800-uidiots!!!

  258. Teresa C Schouten says

    I have lost my phone, i had thought i lost it in the house but after spending days looking for it, i know it’s not in the house. I have received emails from you, since i haven’t used my phone, about cutting me from the program, Please don’t, if possible i would like to receive another phone. If possible, one that vibrates and one that i can send text’s. The phone has already helped me when my car broke down, and i was able to text for help. The phone can be a life saver! Thank you!

  259. tommy j hooks says

    I broke the screen on my phone cant see whos calling or the numbers that i call what to do to get another one

  260. Jesse Hall says

    I lost my cell phone, have tried to call it but it must be dead….how do I get a replacement phone for Reachout, free goverment phone-low income…I am disabled and need that phone…I am really satisfied with my Reachout phone by verizon…PLEASE help me…tyvm

  261. margaret polk says

    Safelink,I have lost my phone an i cant rember the phone number,are there anyway ya will give me a cell phone,i received the letter today,its a government phone it says to re-instate by the next 20 days.



  263. Daniel Drascek says

    I AM DEAF and I need of a REPLACEMENT free cell phone and free minutes with Reach out wireless and lifeline
    I need a larger phone TO DO TEXT MESSAGES and with Network provided .. SINCE I AM DEAF it is easier for me to read then hear on these tiny cell phones with tiny keypads

    my number ***-668-4795 PLEASE send me a larger phone with internet to beable to send photo’s to my family and frinds
    and is there away I can get extra more minutes

    Thank You you have been helping me to be able to communicate more easier then trying to understand the phone

    Thank you again

    Thank you

    Daniel Drascek

  264. Henry Howard says

    I lost my reachout wireless government phone. I need a replacement phone. I would like for someone to contact me at my email, letting me know what to do.

  265. beatrice ray says

    I lost my phone please email me and let me know when you can send me another my tel phone number that was lost is ***-453-6746
    thank you

    • Free Government Cell Phones says

      For the thousandth time, readers, please do not put your personal information online. We try to catch them and edit out personal info, but sometimes they slip by. Protect yourselves. DON’T POST PERSONAL INFO ONLINE.

  266. mary kennedy says

    i had a boost moble cell from the state i lost it i dont have customer service number or anything and i cant find iy on computer can you help me please

  267. johnathan moore says

    I had a safelink phone and it was lost or stolen and I believe somebody is using my phone? What do i to cancel it and get a replacement?



  269. stephen ferko says

    I lost my cell phone on december 20th 2012 and have been trying to report it since .It appears that the safelink people are “circle jerks”. THEY KEEP RUNNING YOU AROUND IN THEIR CIRCLE OF PHONE NUMBERS AND WEBSITES. One website has a side display of lost cell phones. Now I went to this so called website and got sent to a number that I tried about 25 minutes before that made me wait and listen to a useless menu that didn’t have anything to do with a or reporting a lost cell phone.I learned to type trying to chase down somewhere or somebody and finally ended up here at this pitch a bitch site.This is a worthless inefficient and unecessary time and energy consuming endevour.Say doesn,t this remind us of the way our government jerks us around about the bad economy they seem to have created or let happen with the astronomical gas prices. Why not go back to Ohio Bell and dump some of this chinese technology that their ramming up our asses.At least we could go downtown in the 60’s and 70’s and report a problem to an employee that actually worked in the city.

  270. Nancy Morris says

    Phone is broken cello partnership dba Verizon out of Barbour ville in Knox county not sure who i need to talk to to get a replacement

  271. Laura Wright says

    Can you tell me how I can replace my phone. I have had trouble with it since I first got it.. It will not hold a charge. It was sent back to you once and I think you put a new battery i , but that did not help.If I forget to plug it in at night I don’t have service the next day. I am 75 years old and sometimes forget. Thak you for any infoyou can give me I can send the ohone number but didn’t want to on here

  272. ray says

    my family has a safelink phone. my son took it to practice he forgot to take it out of his pocket we found it in the washer. we blow dryed it and got it setting in a bowl of rice I hear it draws out the moister. how do I get a replacement phone if our phone does not turn on? can anybody help? thanks

  273. says

    OMG – I’ve never been so frustrated! The woman who is a native Indian speaker was completely impossible to understand – she may as well have been speaking Indian. I kept asking for her supervisor and no one would come on the phone but this same woman. CRAZY AND IMPOSSIBLE. THE worst “service” ever.

    • Sylvia Ross says

      I don’t have a govt phone ive checked my age are right but I don’t know anyone name albert Ross I would like to have a cell phone with 250 min on it please the only person in my household who ever had a govt phone is my daughter latoya Ross and it is.
      Broken it hasbeen since 3 months since she had gotten it shes nevered call for another one I tried to get one but they said since latoya had one I couldn’t get any so can I have one please since latoya doesn’t have hers anymore please?

  274. lashawn robinson says

    i signed up for a government phone months ago. i lost my phone the same week and do not remember the number or the spacific company cause it got discarded it the trash be mistake. i only know that the banner advertisement sing said “life” or something like that when i signed up down the street from my house. my friend told me that i can type in life gov. phones sooooo here i am. how can i get a replacement phone? i really need it

  275. Margaret Pelletier says

    How to I stop service to my elderly mother’s stolen government-issued cell phone? I only have her number, but not the carrier, as I have moved out of state. can you advise, please!?

  276. pstyles says

    I reported my phone lost 11/11/2,Ireceived a ticket # and was told I should get my phone in 5-10 days.To date no phone. I’ve called many times only to get very very long waits hangaud tranfers.The last reason I got today 12-10-12 is I need to speak to someone in upper managerment after 3 transfers and 3 hangups no response. I was on the phone for over 1hr and a half, I NEED TO SPEAK WITH SOMEONE WHO CAN AND WILL HELP RESOVLE THIS MATTER.

  277. debbie cru says

    i reported that my phine was broken and I was first told that a replacement would be sent then i was told I had no warranty anylonger so I wouldn’t ge?t another but I spuld buy another inline.I’d like to knw if I can purchase another phone at any retail store?

  278. Brian Bliss says

    to whom it may concern my phone was working up till 11/22/2012 when i went to go use it it said to put in the sim card i took out the sim card and battery for 2 hrs and put them both back in and the same message still appeared on the screen saying insert sim ? any ideas on to fix it ? the model number is A208 and the FCC number is A2SA208 OR THE IMEI NUMBER IS 355786613007389 SINCERLY Brian K. Bliss

  279. Joy E. Oropeza says

    WELL, i got my safelink phone last August (2011) and it was misplaced shortly after I recieved it. I have been in prison so I didnt report it sooner cause I didnt need it until now. I receive Social Security Disability Benefits and I am on ACCHSS.

  280. Tammy says

    What about someone else put in for your free phone and you didn’t know but you found out because it came to your address but now because they did what they did you don’t have any of the info.because of what they did to get the phone under your name and you don’t even know if that is the phone you should have now you got to use it for 2mo. and now you are not getting any of your min. what you put in the number they tell you and they text you and say There are no pending updates for your phone at this time what does that have to do with me asking about my mo. min.

  281. DENISE says


  282. Diane Jordan says

    I dropped my phone and now the screen is blank but it still works. How can I please get a replacement phone. Please send me an answer asap I can no longer screen my calls. Thank you very much for your assistance.

  283. Donald Francisco says

    my phone was stolen yesterday and i really need it for the family what do i do my landlord has bee going through my mail can some one help me get a new phone

    • Sylvia Ross says

      Also it has another lady name sylvia Ross by marriage who lives in houma that’s work at the hospital cmc everyone gets me confused for her someone had to be using my name and address no one has a govt phone in my house anymore please send me one

  284. bernard robinson says

    I lost my cell phone on the metro train october 19 called metro an was informed i had to wait a couple of days to c if it would arrive.

  285. Elisabeth Riley says

    My phone was stolen off the school bus..When i allowed my grandaughter to use it on a fieldtrip..please send me a new one or let me know what one would cost//Thank you so much Elisabeth R

  286. michael nasworthy says

    I have lost my Assurance mobile.I have looked everywhere but cant find it .I would like to get a replacement phone mailed to me if possiable. Thank you very much and have a great day.

  287. michael nasworthy says

    I have lost my Assurance mobile.I have looked everywhere but cant find it .I would like to get a replacement phone mailed to me if possiable. Thank you very much and have a great day

  288. Govinda says

    I lost my assurance mobile, how do i get replace that mobile with same number. Where i have to report. If i write brief explanation about my lost or stolen mobile will that works and they will mail another replacement mobile at my address?. How do i get replacement.

  289. Richard Burt says

    TO: Whom it may concern;
    I have lost my assurance phone and would like a replacement phone mailed to me if possible. I don’t know if someone stole it or if I lost it. Nonetheless, I am requesting that a replacement be mailed to me at my address listed in your records please.

    Richard Burt

  290. joannjackson says

    its a blessing to beable tohave a freephone keep the good work up.a lots of people wouldnt have phone if not for this. thanks you.

  291. yoshi says

    My phone has been misplaced. Ive recently paid for and additional full month of minutes. please send me a replacement phone with my current minutes remaining if possible. Thank you.


    I lost my cell phone about a month ago. i recieved a flyer telling me my services would be cut off if I didn’t call. I called and they said to get in touch with your compant. I really need that phone cause I have a 8 year old daughter and no nhome phone. I wish I could afford a phone but I can’t. It ‘s nice to have for emergencies. My phone number was 573-***-****. I would like to keep the same number. I really appreciate your help. Thank you very much.

  293. Ashley Young says

    I lost my phone and the customer assistant told me to go on line and request for a new phone, but i do not see where to apply or request for another phone…could someone help me please?

  294. Tammy says

    I lost some money through the government Lifeline program and I heard that it went to pay for free phones for stupid people. Can you help me?

  295. robert says

    I Keep calling the reachout service phone # because I lost my phone And everytime I try to call they just leave me on hold and never answer my call does anyone know another phone # where I can reach out to someone from the reachout service or another # where I can talk to some one I would truly appreciate Thank You.!!!

  296. Billy Bob says

    Someone should link this site to an email mailing …. the public should see exactly how this program works… It is another waste of taxpayers money!!!!!!!!!!!!!!!!!

  297. Billy Bob says

    You asked people to tell what their experience has been with the Obama phones…what did you expect! They all want something else free!! This Govt is going down the drain. Why does anyone need a cell phone anyway? A free basic land line is all they need. WHY do the sick lame and lazy need a cell phone????

    • Nell says

      Have you ever been stranded at night? No way to call anyone? Payphones are antiquated and now non-existant. Have you ever missed the last bus that passes anywhere close to your home? With no way to call anyone, while your small children are with you? You’re late to your below federal minimum wage job, that basically pays only for your $600 a month child care fee? Probably not or you wouldn’t be so judgemental. The Bible teaches don’t judge unless you to want to be judged. I am a safelink phone owner, I am not lazy, I’m am not crippled, though I am disabled and I can’t afford to replace my phone. With a cell phone, no matter where I am my children’s docs, specialists, teachers and prospective employers can contact me. Why are you being so hateful and disrespectful to those of us that are far less fortunate than you? Without public housing, child support, or welfare, I take care of a family of 7 with less than $1500 a month. Try walking in a pair of our shoes before you judge.
      God bless you.

  298. pam says

    my phone was stolen and i called the number and they give me the numbers to put on replacement forms but i dont know where the forms are. could you please let me know where to find them?

  299. Heather says

    My phone droped from a second floor. And i need to get a replacement because i have four children and other reasons how do i go about getting a new one? And is it true i will lose all of my minute because they just put minutes on the first plus i already had an additional minutes put on it so all together it was about 440 min…. Please contact me as soon as possible thanks.

  300. frederick burke says

    My name is Frederick Burke from Savannah, Ga. I lost my phone and somebody else found it. What is safelinks number

  301. Annette Cheek says

    I lost my virgin mobile phone, about a month ago and can’t find it, could you please tell me what I can do to get another one. It really came in handy when I needed to make an important call, I have looked and looked but can’t seem to find it.
    Thanks for your help in advance.

        • Bob says

          I think its very rude that these people have taken money from me, through the Universal Service Fund, and then don’t even have the decency to keep track of or take care of the phones. People need food, people need shelter, people DO NOT NEED a cell phone with 250 minutes a month…
          I guess the reason it really bothers me is that I was raised very poor and worked my butt off and sacrificed for years to get where I am now and when I see people acting like this AFTER receiveing handouts it really pushes my buttons.

  302. civility sparrow says

    i +have lost my phone fore the second time but it was stolen this time i would like a replacement please.


  303. Cindy says

    I meant to add that my minutes are not up so that is not the issue. It’s some kind of tech problem, I read that Iphones freeze up like this to and they recommend removing the battery to fix it but there doesn’t appear to be any way to do that with an assurance phone and quite frankly I’m afraid to mess with it. Is there a store or something I can take it to where they could fix it for a minimal sum? Or some tech number at assurance I can call for help? Thanks again.

    • gene day says

      i have misplaced all my information about my wireless assurance ph.I was trying to delete a number and now it says it isn’t activated. It’s fully charged and i came pull up all my contacts but the calls want go through and don’t have a number or my pin number. The number that i did find says press the m key and dial information i don’t have that number thats what i’m asking. HELP ME WITH A NUMBER if can you?

  304. Cindy says

    Hello, I have an assurance wireless phone that worked well until today. I received a phone call and when I tried to hang up it wouldn’t let me, the phone just froze preventing me from making other calls. Then it just died on me and recharging hasn’t helped. What can I do? Does anyone know how I could fix this issue or who I contact? There’s nothing on the assurance web site that indicates what do if you have a technical issue. Please post that information if you have it. Thanks.



  306. Roger McIntosh says

    Ever Time I order a Phone , I never Get from any body It never Come to my Door. I ask To send it to my PO BOX But never Do, What should i do?

  307. Cassandra smith says

    how do I get a replacement phone, the phone was taken from my home w/o permission and now I’m told is broken and they cant find it

  308. Jaquie says

    You people commenting are stupid as all heck. No wonder you are on government assistance. THIS IS AN INFORMATION WEBSITE. It is not associated with any of these companies. Sheesh.

  309. Raymond Golden says

    I lost my phone from reachout wireliess and need to know the phone number I should all to get it replaced. thank you

  310. kenneth martin says

    one day i went out riding my bike and my phone accidently fell out my pockey and know i dont have a phone at all so please hepl me out with a new phnoe.

  311. Ellecia Williams says

    Hellow I was out shopping,and my phone fell off the cart and broke how do I get a new one?

  312. david christy says

    I have lost my phone and i need to know what to do to get another one,
    David Christy

  313. kim stubbs says

    Funny how you ask people to share their experience and instead they all wanted you to take care of their lost or stolen phones!

  314. Vivion Cunningham says

    My phone is stolen and I need a replacement. How do I get one? Please contact me with information on what I need to do to get another one. Thanks!

  315. Becky White Ballard says

    I lost my safe link phone someplace on my property (outside) not in my house. Can I buy a new track phone or a net10 phone and have my number and free minutes transferred to my new phone?

  316. Martha Espinoza says

    Reachoutwireless got me this cell #707-483-4830 which was taken along with my jacket last Friday, April 6th during lunch. I desperately need to get a replacement, could you possibly let me know if you can help me and how much you will need to charge me; since it was my fault that it got stolen. Looking forward to hearing from you all, soon. Thank you.

  317. nicole liston says

    How do i get a replacement phone mine was lost it must have fallen out of pocket
    the man that found the phone after it fell on the ground put it in his pocket . How would I get a replacement If at all . Thank you nicole

  318. i recieved my fantastic gov phone n the mail so i hoped and wished 4. it was exactly 9am i know b/c i was excited to make the 1st call as i was hangin the phone up after making my so excited 1st call the midle ok button which was a metal like piece came o says

    C’mon Uncle Sam.

  319. Jodie Dawes says

    This evening my phone was stolen from my purse in Olympia, Washington from the Fread Myres store. I called the 1-888 number but the message stated to call back in the morning 2/12/12. Would you pleas deactivate my phone so that I can save the few minutes left.

  320. Michele Mellano says

    I losted me cell phone, but I do want to keep my cell phone number which is (407)***-****. I would like one with a camera built into it.

      • Mark says

        This is the best site ever. There are hours of entertainment in these messages. This is like except its real which makes it even better.

  321. Annie Caneely says

    I need an upgrade.
    I cant find their website so this sucks. My phone is messed up. I NEED AN UPGRADE NOW.

  322. richmond jackson says

    ineed a replacement and if there is a way too trace the phones whereabouts i would like too know was i right in any of the places that i returned too looking for it

  323. Sarah Potts says

    My son took my Reachout cell phone and had it stolen. I was wondering if there was anyway I can have that replaced? I am not sure how to go about that if anybody can help me. Thank you for your time.
    Sarah Potts

  324. Lillie E Washington says

    I am with Safelink and I have lost my phone. I really need a replacement phone. Please email me at the email above. Thank you

  325. Georgianna S Hendrix says

    She is 71 years old and needs a cell phone terribly bad. Please help her. Her address is *** **** Drive, Stockbridge, GA 30281

  326. CAROLYN LOVE says


  327. talissa gant says

    my new address is **** **** dr 2 charlotte nc,28269 can you please email me so i know that you got my request.thanks again

  328. Debby Witt says

    I lost my free phone and i dont remember the number on it i know the phone was a verizon wireless phone.i bought the phone.what do i need to do

  329. Blanca Rios says

    Ok this it the 2 knote that I be send out .been that I’m not sure if safelink got the another one . But please help me I lose my phone . It been about 2 weeks & I been try away for someone to help me to get another one back . Thank you

  330. miranda anderson says

    The phone that i recieved didnt work how can i send for another the battery was no good and the charger didn’t fit properly.

  331. Pamuula says

    My daughter lost my phone while on vacation, came back home to try and call safelink to replace the phone–i was on the phone with them for 4 days, and each day i called i had to call three different numbers-they said i didn’t renew, another person said i’m not up for renewal til June 2012, i call another number they give me, he said we can renew your policy. two weeks later, i still have no phone–i’m getting aggravated in calling them-might as well just go to the store and purchase a minute phone!! uuuggghhhh!!!

  332. Susan Maragulia says

    I reported my Assurance wireless phone as lost or stolen and they suspended the service and said I could be put on a waiting list for a new phone. I was told to call back in 2 days which I did and they simply made it impossible to do what they said they would. They told me I could go buy any virgin mobile phone and they would activate and let me keep the same number I had. I asked at least 4 times to be put on the waiting list and pay the $5 replacement fee. Can someone help me do this? My suspended # is 484)***-****

  333. marie cadiz says

    Hi my names is marie someone stolen my goverment cellphone and i needed a mew cellphone i am disable person i cant move my leg i am used a willchear and rigth i not have cellphone to call my doctor apoitment i tell my daugther when she come to visit for use her cellphone for call and she leave to her apartment call me at [redacted] her names is xiomara call me in this number and ask for marie cadiz god bless you to the staff have a good
    day thanks bye.