Absolutely not. The free government cell phone is yours to keep.
Rest assured that it can be used until all your remaining minutes run out or expire (although you may have to use your remaining minutes within a set time frame, so use them up). In fact, you can continue using your LifeLine phone indefinitely as long as you continue buying additional minutes.
Jennifer says
May 13, 2019 at 8:35 pmWould it be possible to switch back to my previous service provider (Assurance wireless) from the current provider (Safelink) without any fees and get a new phone?
Free Government Cell Phones says
May 14, 2019 at 7:38 amYes, that is something you can do as long as you’ve been with your current service provider for 60 days or longer. Here’s an article that tells you how simple it is to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Julie says
January 1, 2019 at 12:00 pmUntrue. You must return it within 30 days. Look at qlinkwireless.com
Free Government Cell Phones says
January 2, 2019 at 2:42 pmWe really hate it when people who don’t know what they are talking about throw out completely untrue comments. And this is definitely untrue. Julie said “Look at qlinkwireless.com” so we did exactly that. Here’s what it says in Q Link’s Frequently Asked Questions:
9. Do I have to return the Q Link phone if I de-enroll from Lifeline?
No, the phone is yours to keep! You can use it until your service runs out.
acie scott says
November 21, 2018 at 3:29 pmwhat address do i mail my broken phone to
Free Government Cell Phones says
November 21, 2018 at 7:24 pmWe don’t know who your service provider is, Acie.
Lynn says
March 22, 2018 at 11:51 amI was just told told by a safelink rep, they will be sending me a box because I cancelled my service with them.I cannot get service with tmobile, so it is no use to me, I have applied to assurance, they have coverage here at my house.
Free Government Cell Phones says
March 22, 2018 at 2:39 pmWhy are they sending you a box, Lynn?
Sheila Davis1 says
March 10, 2018 at 11:15 amCan I use a qlink phone that has been discontinued with another provider like virgin mobile?
Free Government Cell Phones says
March 10, 2018 at 9:17 pmIt depends on the service provider, Sheila. Not all cell phones are compatible with all cell networks, so it depends on whether your former service provider and your new service provider both operate on a compatible cell network.
Robert Pullen says
December 20, 2017 at 2:51 pmHow do I get An address To return Warrenty phone to Assurance it’s A UMX phone
Free Government Cell Phones says
December 20, 2017 at 11:54 pmDid you read the article above, Robert? The headline is “Will they make me return my free government cell phone if I drop out of the LifeLine program?”
The first paragraph says, “Absolutely not. The free government cell phone is yours to keep.”
stephen says
September 20, 2017 at 5:56 pmrthis phone is a piecde of SH@T!!!!! it is locked into the airplane mode as delivered and I have no way of changing it. the phone is useless to me. I have tried for over a week preobably more than 5 hours of trying to work my way through your4 system to get an RMA number with no success. the instructions which I read immediately told me to remove the back and to remove something from the battery so it would make contact and reinstall the battery and back cover./ within 30 se3conds of me picking up the phone to try to remove the back, I cracked the screen. and while handling it without ever getting the back off the phone turned itself on. why do you send along directions that are not viable. if you hadn’t instructed me to take off the cover, the screen would still be in good shape. do you do it to insure an expensive return and big bucks for you to replace the screen????? the phone does not work and as far as I am concerned you can shove your phone service. and I will make a complaint to the FCC. you people don’t have obama to protect your assesw any more.. hopefully thew govt will close your doors
Free Government Cell Phones says
September 20, 2017 at 11:26 pmWe’re not your service provider, Stephen. This is an independent informational website. Contact your provider’s customer service team to resolve your problems.
Sharon says
August 10, 2017 at 8:30 amGive me Return Address for broken Q Link phone:
tgiodat@yahoo.com
Thomas Krughel says
August 4, 2017 at 8:33 amI got a free government phone from assurance wireless i call them to cancel me out but i had the phone for 7 months and the reason i cancel is the calls kept dropping and the phone had so much static you could not here them talking.I couldn’t even dial 911 that’s why i cancel them because i couldn’t get out in my area when i needed it so now assurance wireless wants there phone back.I couldn’t us the remainder of my minutes because they took them away from me now i am with out a lifeline phone.and i need one because i am disabled.I called the assurance wireless and asked why the phone is dropping calls and so much static they told me because of my area and there is nothing they can do.
Free Government Cell Phones says
August 4, 2017 at 11:05 amIf we understand you, Thomas, it sounds like you cancelled your account. So why would you need the minutes if your account has been cancelled? We don’t know why they want the phone back. We’ve never heard of a free government cell phone company wanting its phone back.
Tiffany mcmillin says
May 6, 2017 at 8:05 pmI’m a new customer waiting for my new phone it was sent in returned because they didn’t put the apartment number and they just recently sent me another phone and it was supposed to be here May 5th 2017 I still haven’t received it what am I supposed to do I need a phone please email back thank you
Free Government Cell Phones says
May 7, 2017 at 7:43 amThis website is not affiliated with your service provider, Tiffany, so we have no information on your phone or its arrival schedule. You’ll need to contact your service provider to get that question answered.
Aubrey says
April 26, 2017 at 2:32 amIf i no longer need my safelink phone, how do i return it?
Free Government Cell Phones says
April 26, 2017 at 4:52 amNo need to return it, Aubrey. But you should contact your service provider’s customer service team to cancel your account.
patricia mcillwain says
April 1, 2017 at 6:50 amMy Government phone keeps saying I have no data, how can I get this fixed, I can’t find any phone numbers to call them
Free Government Cell Phones says
April 1, 2017 at 9:11 amYou can find all the free government cell phone companies in your state and their contact info at this link:
https://www.freegovernmentcellphones.net/states
Lena says
October 1, 2016 at 9:52 pmCan I receive the qlink phone if I have an old assurance wireless phone? Or can I exchange it?
Free Government Cell Phones says
October 2, 2016 at 2:44 amYou can switch service providers as long as you’ve had your current service provider for 60 days or more. No, there’s no need to return your phone. Your new service provider will take care of all the details regarding your switch. Here’s an article that tells you all about how simple the process is:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
PATRICIA BARRE says
June 15, 2016 at 6:01 pmhow do i cancel Safe link unaware i already had a free government phone
FreeGovernmentCellPhones.net says
June 16, 2016 at 7:37 amCall them.
PATRICIA BARRE says
June 16, 2016 at 8:17 amthank you
Robert jones says
June 10, 2016 at 5:36 amHi my name is Robert Jones I have recently got a different touch screen phone that is also a state phone that has minutes on it and I don’t want to get in trouble for having two lines I thought they were going to cut the other one off. Please let me know what I can do please. My email address is sdrayer****** Thank you.
Free Government Cell Phones says
June 10, 2016 at 6:52 amYou need to call both service providers immediately and explain the situation. You run a real risk of having both services cut off.
Pamela Byers says
April 19, 2016 at 5:16 pmI no longer use of want my cell phone from Safelink. Can You send me a mialing/package return slip and a box to return it to you, actually I need 2, my parents have one of you phones too, and want to return it, too. I have tried calling you lines, but can never speak to an actual person, to get this taken care of!!!! Thanks, Pamela ****
42 ********** Rd
Laurens, SC, 29360
Free Government Cell Phones says
April 19, 2016 at 8:11 pmSorry to tell you this, Pamela, but we are not your service provider. We are an independent website. But we can tell you that there’s no need to return the phone. It was given to you and you are not required to send it back.
sylvia chase says
January 4, 2015 at 4:29 pmI would like to return my free government cell phone as there is no book with it to explain how to use it. Where do I send it to return it?
FreeGovernmentCellPhones.net says
January 4, 2015 at 5:32 pmYou return it to the company that gave it to you.
Lula Denwiddie says
September 25, 2016 at 2:31 pmI do not want this phone or service nothing works properly,what shall I do?
Free Government Cell Phones says
September 25, 2016 at 2:51 pmHow long have you had your Lifeline service, Lula? If it’s been more than 60 days and if you truly feel that your current service provider is unable or unwilling to help you, you are free to switch to a different service provider. Here’s an article that tells you how easy it is to do:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
jackie says
June 8, 2014 at 6:32 pmmy phone got wet and no longer will turn on .. will i be able to get a new phone???
Rolando Martinez says
May 2, 2014 at 10:55 amIs there a number so I could talk to someone
Rolando Martinez says
May 2, 2014 at 10:54 amI haven’t recive my phone what number could I contact for my phone
Katrina Williams says
January 14, 2014 at 1:38 pmMy assurance phone hasbeen cut off. Can I still use the phone with pre-paid cards or buying minutes?
Eames says
March 17, 2013 at 7:10 amI need to return phones too. Is there an office/outlet/address to return and/or trade in for just a simple phone without all the extras?
Anna Canavan says
April 9, 2016 at 7:24 amI would like to cancel my phone and return it to you. How do I go about this
Thank you
Free Government Cell Phones says
April 9, 2016 at 11:46 amYou need to contact your service provider directly, Anna, because we cannot cancel your account via your comment on this website.
Ashley says
November 1, 2016 at 8:48 pmI would like to know of can my free phone be deactivated at anytime? for example if I stop receiving benefits
Free Government Cell Phones says
November 2, 2016 at 3:56 amWe’ll give you two answers. One, yes, it can be deactivated at any time. Just contact your service provider’s customer service team and tell them you no longer qualify. Two, good luck. We get soooooo many comments from Lifeline customers who tell us it’s almost impossible to get their account cancelled even when the try multiple times. But we applaud you for making the effort to do what’s right, Ashley.
Dennis Jones says
October 2, 2012 at 9:34 amI need the addres to return my mother’s Assurance wireless phone and discontinue her service.
parsottambhai patel says
September 18, 2017 at 11:59 amhow do i return my old phone
Free Government Cell Phones says
September 19, 2017 at 4:59 amRead the freakin’ article, Parson.