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How do I get a replacement for a lost, stolen or broken phone?

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As the nation’s leading authority on Lifeline Assistance, the free government cell phone program, and on ACP, the Affordable Connectivity Program, we get a lot of questions. But the question we’re asked most often is, “My cell phone was lost (or stolen or broken). How can I get it replaced?” In fact, the question is asked so often that we sometimes think there must be a major crime ring out there dedicated to stealing free government cell phones (just kidding).

More than a dozen companies now compete in the Lifeline/Affordable Connectivity Programs and although their “lost or stolen” policies are generally similar, they’re different enough that we thought we could provide a definite public service by compiling the following comprehensive list all those policies together in one place.

Let’s review the Lost, Stolen and Broken policies of the largest Lifeline/ACP companies. Combined, we estimate that 99% of all Lifeline customers are enrolled with these companies.

Access Wireless Replacement Policy

This provider has become one of the major players in the free government cell phone business. They currently offer the Lifeline Assistance/Affordable Connectivity Programs in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia.

Here’s how the Access website describes its lost, stolen or broken phone policy in legalese:

What if my Access Wireless phone is lost or stolen?

If your mobile phone is lost or stolen, you are responsible for any charges incurred until you notify Customer Care of the loss by calling 1-866-594-3644. Once we have been notified, your account will be suspended from further use. You will have 45 days to activate a new phone or notify us that you have found your old phone. If you do not notify us within 45 days of either action, your account will be deactivated and any remaining account balance will be lost and the phone number may be reassigned.

You may qualify for a replacement device, or you may select to purchase a new Access Wireless phone, which can be purchased in our online store. To determine if you qualify for a replacement, please call Customer Care.

Assist Wireless Replacement Policy

This Lifeline/ACP cell phone provider offers cell phone plans in Arkansas, Maryland, Minnesota, Missouri and Oklahoma. The company’s lost or stolen policy is as follows:

My phone is lost/stolen, can I get a replacement?

If your Assist Wireless Lifeline device is lost of stolen, here are some steps you can take to obtain a replacement:

  • Lifeline devices that are available at retail locations can be purchased to use as a replacement device.
  • Visit a retail location or call customer service to see if there are any available offers you can take advantage of.
  • Customers may bring their own device to use as a replacement device as long as it is compatible with our networks.

My phone was lost/stolen, can I suspend my account?

Yes. Please call Customer Service immediately to have your account temporarily suspended. You will have 30 days to add a new device to your account before service will be disconnected. 

What is the return/refund policy on my device?

Assist Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged phones, accessories or Assist Wireless Top Up purchases. Assist Wireless does not accept returns or provide refunds of any Assist Wireless Top-up purchases unless it is determined Assist Wireless did not perform the duty of Service. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscriber’s wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber’s consent or knowledge.

Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. A subscriber must return the complete handset as received at the time of activation, in the same condition as when it was received.

For more details on returns and refunds please see the Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds section in our Terms & Conditions.

Assurance Wireless Replacement Policy

Assurance Wireless is a division of T-Mobile. It has grown rapidly and now serves 41 states and the District of Columbia. The complete list includes Assurance Wireless offers free government cell phone plans in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

Its lost or stolen policy states:

What should I do if my Assurance Wireless phone is lost or stolen?

Call Customer Care at 1-888-321-5880 right away to suspend your account so no one else may use your remaining account balance. Customer Care may also assist you in purchasing a replacement device. If your phone was stolen, Assurance Wireless may waive the replacement device cost, upon receipt of a police report.

What should I do if my Assurance Wireless phone breaks within the first year?

Your free Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone. The replacement model may not be the exact model of the original device.

Cintex Wireless Replacement Policy

This regional Lifeline/ACP provider offers cell phone plans in just five states — Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website is spells out its lost or stolen policy thusly:

What if my phone does not work or damage or was lost or stolen?

If your phone has a manufacturer defect, you can exchange it for a similar model within 15 days from the day you received the phone for FREE.

As the federal government only subsidizes the monthly phone service and our company provided you with a FREE phone at our cost, we can only provide a FREE phone with free shipping and handling when you originally signed up with us or have stayed with us
at least 6 months. Otherwise, if you’d like to order a replacement phone, you can do so by paying a $25 fee. This fee mainly covers shipping and handling costs, and this device will come with a 15-day warranty.

Easy Wireless Replacement Policy

Easy Wireless is a small, regional player that offers Lifeline/ACP plans in Arkansas, Missouri, Oklahoma and Kentucky. The company’s lost or stolen policy is spelled out on the Easy website:

What should I do if my Easy Wireless phone breaks within the first few weeks?

Your Easy Wireless phone comes with a 48-hour warranty from the Company. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file.

After 48 hours, Easy Wireless offers a $20 discount on replacement phones. Phone prices vary with models beginning at $20 and go up from there.
Please see terms of use for our replacement policy.

Elsewhere on the site it adds this information:

Defective Replacement Policy


Easy Wireless will offer “New Customer Pricing” if you return a defective Device outside the warranty period for a replacement device of your choice. Lost, stolen or damaged Devices do not qualify for this discount. You must surrender your Device to Easy Wireless to qualify for this discount.

And yet elsewhere on the company’s website, this is added:

Lost/Stolen/Damaged Replacement Policy

If you need to replace a Lost, Stolen or Damaged Device, you will be charged as follows for the Device of your choice.

  • If you select a replacement Device that is Not Free to New Customers, Easy Wireless will charge you the Full Retail Price for that Device.
  • f you select a replacement Device that is Free to New Customers, Easy Wireless will charge a $25 Replacement Fee.

Then the Terms & Conditions offer a complex chart that explains exactly how the company will handle lost, broken, and stolen phones under a wide variety of circumstances.

enTouch Wireless Replacement Policy

enTouch Wireless is now making Lifeline/ACP free government cell phones available in 36 states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin and Wyoming.

Here’s how the company’s website spells out its lost, stolen and damaged phone policies:

What happens if my phone is not working?

If you are having trouble with your phone, call Customer Support from a different phone – 866.488.8719

What Happens if my Phone is Lost / Stolen or Broken?

Call 866.488.8719 to reach Customer Support. We may be able to help you get a replacement phone.

Life Wireless Replacement Policy

Life Wireless does business in 25 states plus Puerto Rico. To be specific, they are Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kentucky, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Washington, West Virginia and Wisconsin.

Its lost of stolen policy says:

I have lost my phone or it has been stolen…what do i do?

If your Device is lost or stolen, you must call Customer Service immediately at 1-888-543-3620 to report the incident as you will be responsible for all charges incurred on your phone number until you report the theft or loss.

In most cases, you may request a replacement phone through customer service by paying a $35 replacement fee based on state regulations. Replacements are typically shipped within 24 business hours of receipt of payment.

My phone is malfunctioning… what do I do?

For a defective or malfunctioning phone replacement, call Life Wireless Customer Service at 1-888-543-3620. To read our phone replacement policy, please view our Return policy.

Additional information is added elsewhere on the website:

FREE PHONES REPLACEMENT POLICY

THE FIRST 30 DAYS AFTER ACTIVATION

Customer must call Customer Service to notify Life Wireless of the lost, stolen, defective, or damaged phone, accessory, or SIM. If it is within the first 30 days, the replacement SIM and/or accessories will be sent free of charge. If the customer has received a defective phone, the customer must return the phone to Life Wireless at the customer’s expense. If Life Wireless determines the phone is defective, Life Wireless will ship a replacement phone* along with FREE 2-week Unlimited Minutes PIN. If the phone is damaged, lost, or stolen, the customer must pay $40.00 before Life Wireless is able to ship the replacement phone.

31 DAYS AND LONGER AFTER ACTIVATION

Customer must call Customer Service to notify Life Wireless of the lost, stolen, defective or damaged handset, accessory or SIM. If the SIM card, charger or battery is damaged, lost, or stolen, the customer must pay $5.00 for each item needing replacement. If the phone is damaged, lost, or stolen, the customer must pay $40.00 before Life Wireless is able to ship the replacement phone*.

*Replacement phones may be refurbished phones

Q Link Wireless Replacement Policy

Q Link has had its share of problems lately, and has ended its service in a number of states, but it still offers Lifeline Assistance/Affordable Connectivity Program plans 18 states plus Puerto Rico — Arizona, Arkansas, California, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Vermont, Washington, West Virginia and Wisconsin.

Here’s how the company explains its lost or stolen phone policies:

What should I do if my phone was lost or stolen?

Keeping you connected is our number one priority, and we have a couple options you can choose from to resume enjoying your Lifeline benefit.

If your phone was lost or stolen, you are welcome to Bring Your Own Phone (BYOP) or order a new Q Link Wireless phone.

Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service on inactive accounts after 30 days of no use.

Option 1: Replace Q Link Phone

Price: $75 $34.95

Why does a replacement smartphone cost $34.95? 

What you receive:

A brand new smartphone at a discounted rate.

Payment Options

To order the Q Link Wireless replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling 1-(855) 754-6543.

Option 2: Bring Your Own Phone

Price: $0

Benefits:

  • No activation fees.
  • FREE SIM card provided, if needed.
  • Keep your Q Link phone number.
  • Enjoy Lifeline from a phone you already love!

    • Important Note

    We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.

    Safelink Wireless Replacement Policy

    Safelink Wireless is is the largest, oldest and best known of the companies that offer Lifeline/ACP free government cell phones. They have millions of customers in Alabama, Arkansas, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

    Whoever wrote the company’s policies clearly believed in the old saying “Why use one word when ten will suffice.”

    12. Lost or Stolen Phone Policy

    All reported lost and stolen phones will be permanently deactivated. Any airtime that you may have had on your lost or stolen phone will be lost. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card.…

    3. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. SafeLink’s limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. SafeLink shall not be liable for any other losses or damages. These remedies are the Purchaser’s exclusive remedies for breach of warranty.

    4. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable:

    The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping.

    b. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, “cancel-bots” or damage caused by the connection to other products not recommended for interconnection by SafeLink.

    c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period.

    d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered.

    e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone.

    f. The Product is outside of the limited warranty period.

    5. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. The used components comply with Product performance and reliability specifications.

    6. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.

    7. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms.

    8. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. The allocation is recognized by the Purchaser and is reflected in the purchase price.

    StandUp Wireless Replacement Policy

    StandUp Wireless is a free cell phone provider in the states of Arkansas, Arizona, California, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Nebraska, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, West Virginia and Wisconsin plus Puerto Rico.

    StandUp’s lost or broken phone policy provides all the info you might need.

    What if I lose my phone?

    If you lose your phone, contact StandUp Wireless immediately so we can suspend your account to prevent any unauthorized usage. Please go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to review your device replacement options.

    What if my phone breaks?

    If your phone is not working properly, go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to resolve the problem.

    How long is the warranty on my device?

    StandUp Wireless does not have a warranty program. Still, we will help facilitate a manufacturer’s warranty replacement for any device you purchased from us, or we provided to you up to 90 days after the sale date. Some manufacturers offer extended warranty periods, but if it’s over 90 days from the sale date, you’ll have to work directly with that manufacturer. Contact information for some of those manufacturers is below. Keep in mind, warranty replacements do not cover lost, stolen, or damaged devices.

    Sky Devices: Warranty assistance can be obtained through the Sky device support page: https://skydevices.com/contact-us/.

    BLU Devices: Warranty assistance can be obtained through the Blue device support page: https://www.bluproducts.com/contact/#support. Claims can be made by emailing: service@bluproducts.com. Claims can be made by calling: (877) 602-8762.

    NUU Devices: Warranty assistance can be obtained through the NUU device support page: https://us.nuumobile.com/warranty/. Claims can be made by calling (844)-688-3365.

    Tag Mobile Replacement Policy

    Tag Mobile provides customers with Lifeline/Affordable Connectivity Program plans in Arkansas, Arizona, California, Colorado, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.

    The company doesn’t provide a lot of information on its replacement phone policy and what they do provide directs you to customer service for more information.

    My phone is lost, what do I do?

    You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will help you with available options.

    I would like to order for a replacement phone, how do I place an order?

    You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative to order for a replacement phone.

    My phone is damaged or doesn’t work anymore, what do I do?

    If your phone is damaged or not working as expected, give us a call @ 1 (866) 959-4918 or you can also Chat with us @ tagmobile.com; our customer service team is ready to help you! We’re happy to troubleshoot the device and if a replacement phone is the answer, we’ll guide you through the process.

    Tempo Communications Replacement Policy

    Tempo Wireless Lifeline/ACP plans are now available in the states of Colorado, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Rhode Island, South Carolina, Utah, West Virginia, Wisconsin, and Wyoming.

    You might not like its policies, but at least they are spelled out in great detail.

    14. RETURN POLICY

    Handsets may be returned within fourteen (14) days of purchase for a refund of the purchase price. The Tempo Service Plan is not subject to this policy, and will not be refunded. Terms of this return policy are subject to change. Returned products may be subject to a restocking fee of up to $25. This return policy applies only to phones purchased directly from Tempo.

    Tempo does NOT cover defects or damage resulting from: (a) use of the device in other than its normal and customary manner, (b) misuse, accident, or neglect, including natural disasters; (c) moisture, spills or immersion in liquid, (d) abused, dropped, or mishandled devices; (e) improper testing, operation, maintenance, installation, adjustment, alteration or modification of any kind; or (f) devices disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify claim. Tempo will not accepted returned devices with labels removed or illegible serial numbers, lost or stolen equipment, cracked or scratched surfaces or external exposed parts resulting from other than normal use, or damage resulting from normal wear and tear. Devices must be returned in the same condition as they were shipped out (e.g. no cracks, liquid damage, or other damage). Return must include original packaging with all original kit components, such as handset, all accessories, charger, and battery.

    Return Requirements

    Handsets must be returned in the same condition as they were shipped out (e.g. no cracks, liquid damage, or other damage). Return must include original packaging with all original kit components, such as the following (if applicable):

    • Handset
    • All Accessories
    • Charger
    • Battery

    Return Address:

    Tempo Product Returns
    1301 Chestnut St,
    Emporia, KS 66801

    Tempo recommends the use of a pre-paid shipping service (no CODs) that provides a tracking system (e.g. FedEx, UPS or Certified Mail through the U.S. Postal Service). This address is ONLY intended for product returns. No written correspondence should be sent to this address. Tempo will not accept packages that arrive “postage due.” Tempo is not responsible for lost or mishandled packages.

    Other Conditions

    • Returned products that do not comply with this return policy, including handsets returned more than fourteen (14) days after purchase, will not qualify for a refund and may be shipped back to you at your expense.
    • Tempo does not exchange products. Please return Tempo products for a refund in accordance with the procedure listed above and purchase a new product through www.mytempo.com or by calling Tempo Customer Service at 888-565-1011.
    • Please allow up to eight (8) weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.

    Got that? You’re basically out of luck if your free government cell phone is lost, broken or stolen. If you’re a Tempo customer, make sure you save all the original packaging.

    Terracom Wireless Replacement Policy

    TerraCom Wireless is a large regional Lifeline/ACP service provider that serves the states of Arkansas, Arizona, Colorado, Indiana, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, Nebraska, Nevada, Oklahoma (non-tribal), Pennsylvania, Rhode Island, Texas, Washington (non-tribal), West Virginia, and Wisconsin.
    Its website offers this description of its lost, stolen and broken phone policy:

    Lost or Stolen Equipment:

    If you lose your handset or have your handset stolen, you are responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at the Service Number located above. Upon receiving notice of the lost or stolen phone, TerraCom Wireless will suspend the account immediately. If you do not either activate a new TerraCom Wireless phone or notify us that you have found your wireless phone within 10 days of the suspension of the account, the account will be deactivated and you will lose the TerraCom Wireless phone number.

    The following information is found elsewhere on the website:

    What do I do if my phone was stolen from my mailbox?

    We are not responsible for wireless phones that are undelivered, lost, or stolen after the unit has been delivered to your mailbox. You must be prepared to receive the package containing your handset 5 days after enrolling for service.

    TruConnect Replacement Policy

    TruConnect serves Arizona, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Texas, Utah, Washington, West Virginia, and Wisconsin.

    Want to know more about this Lifeline/ACP service provider’s replacement policy? Check out this info taken directly from its website:

    6. LOST/STOLEN DEVICES. All risk of loss, damage, theft, or destruction of your Device is borne by you. Call Customer Service immediately if your Device is lost or stolen because you are responsible for usage charges before you notify us of the alleged loss. Once you notify us, we will suspend your Service. We will not credit or refund any account balance if you choose to terminate Services as a result of loss or theft of your Device. You agree to cooperate with us in investigating suspected unlawful or fraudulent use…

    8. Mobile Phone for the TruConnect Lifeline Program; Returns and Unblocking. If TruConnect accepts your application, you may, at TruConnect’s sole discretion, receive a free TruConnect Lifeline Program phone that is selected by TruConnect. Contact TruConnect customer service to purchase an upgraded phone. If you lose or damage your TruConnect Lifeline Program phone, contact TruConnect customer service for replacement phone options and pricing. TruConnect Lifeline Program phones are provided “as is” and without warranty. Notwithstanding the foregoing, if the TruConnect Lifeline phone is defective within 90 days of first use, is returned to TruConnect at the customer’s own cost within 10 days of the expiration of the 90 days period, and is not defective due to physical abuse or water damage as determined by TruConnect; then TruConnect will send a comparable replacement phone to the customer at TruConnect’s cost. Due to availability, the same phone model may not be provided. Before sending in a defective phone, customer must contact TruConnect customer service for the appropriate return address.

    True Wireless

    True Wireless – This five state provider offers Lifeline/ACP plans to its customers in Arkansas, Maryland, Oklahoma, Rhode Island and Texas. If we were told to sum up its replacement policy in five words we would say, “You’re out of luck, pal.”

    17. Returning Your True Phone: All mobile phones purchased directly from True, include a seventy-two (72) hour limited warranty from the equipment provider. If you experience issues with your phone, please contact customer service. Phones will not be replaced if it is determined by True that customer caused the defect or damage to the device. True reserves the right to refuse replacement.
    18. Lost or Stolen Equipment: If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile by contacting customer service. Upon receiving notice that your mobile phone is lost or stolen, True will suspend your account. If you do not either activate a new True phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated and you will lose your True phone number.

    How to find other companies’ lost, stolen, and broken replacement policies

    The companies shown above probably comprise 99% of all current Lifeline customers. There are dozens of additional Lifeline service providers who are just too small to merit our attention. Should you choose to enroll with one of those companies, you can usually find their replacement policies buried deep within their Terms & Conditions or Frequently Asked Questions (FAQs).

    You can usually find the T&Cs and FAQs by scrolling down to the bottom of the home page on a service provider’s website. They may be listed as “Terms” or “Terms and Conditions” or “T&Cs” and as “Frequently Asked Questions” or “FAQs.” Click on the listings you want and you will be taken to that page. Once you’re there, do a search for “broken” or “lost” or “stolen” or “replacement.” You’ll very probably find exactly what you’re looking for.

    The first thing to do it your phone is lost or stolen

    We know how frustrating it is and how much time can be wasted when your cell phone is lost or stolen. We want to help you find it without having to go through all the rigamarole required to get a new one. In other words, finding a lost phone is a lot easier than getting it replaced.

    So before you contact your service provider, here are several steps you can take to try to find your missing cell phone. Some of these suggestions may sound overly simple, but they work more often than not.

    • Check the last known location of your phone: Many smartphones have a built-in “Find My Phone” feature that allows you to see the last known location of your phone on a map. You can use this feature to see if your phone is nearby and try to locate it.’
    • Check the surrounding area: Look for your phone in the place where you last remember using it, as well as any nearby locations where it could have been misplaced.
    • Ask for help: If you have friends or family nearby, ask them to help you search for your phone.
    • Check with any lost and found departments: If you think you may have left your phone at a public place, like a restaurant or a store, check with the lost and found department to see if it has been turned in.
    • Use a phone-finding app: There are several apps available that can help you locate a lost phone, such as “Find My iPhone” for iOS devices or “Find My Device” for Android devices. These apps allow you to remotely track the location of your phone, lock it, or erase its contents to protect your personal information.

    If none of these steps help you locate your phone, you may need to consider the possibility that it has been lost forever or stolen. In this case, you should probably cancel your phone service and replace the device.

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    Comments

      • Amity Thomas says

        I have a government phone it’s an Hd vortex 65 and it is broken It turns on off won’t work and the front screen won’t stay on can I possibly have a new phone with my same phone number mailed to the address where I am currently at. It is my only way I have to talk to my kids job offers my significant other ect.. and without any work right now I use my phone for trying to find a job as I can not afford another one right now.

        Reply

        • Free Government Cell Phones says

          You need to speak to your service provider, Amity. If you’ve had your phone long enough they may replace it for free, but be prepared to hear that you are required to pay for it.

          Reply

    2. Casey Cully says

      I recently received a new cell phone from Air Talk Wireless(supposedly the same as Cintex) with a cracked screen that sometimes doesn’t function at all, the rest of the time functions poorly at best. This site has info about getting a replacement from Cintex, what’s strange about that info is the 1st thing it states is that Cintex only operates in 5 states & mine(California) is NOT 1 of those mentioned. I sent an email to Air Talk about the condition of the phone when I first received it, no response. Then tried the online chat method, with a live agent, could not get connected, after multiple attempts…got no where. Today called & spoke to someone, & was told there’s nothing they could do. Advice was to take it to a place that could repair it(bearing the price of repair myself). Did I receive a brand new damaged phone so that I can pay to fix it? I got the phone less than 10 days ago. There is really nothing that can be done when someone receives a ‘damaged during shipment’ device?

      Reply

      • Free Government Cell Phones says

        That’s a crap answer, Casey. They owe you a working phone and if they won’t deliver one, you should switch to a different service provider that will treat you reasonably.

        Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:

        https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

        Which provider and plan to choose? You can find all the providers and plans available in your state here:

        https://www.freegovernmentcellphones.net/states

        Reply

      • Henry says

        If you paid for the phone by credit card, dispute the charge right away. If the phone was free, then replacement provisions depend on the provider. Some Lifeline providers use third party phone dealers that send out the phones. If your state of residence is not within their eligible list of states, then you got a phone that could not be used anyway.

        Reply

    4. Sharon says

      I have been calling Assurance Wireless everyday for over 14 days as my daughter had her phone 13 days and made a phone call to me in the morning and after that the phone wouldn’t go past the Assurance main screen. Each rep told me something different. I spoke to a supervisor and was told that as of May there is a $25 deliver charge that the US Government said must be paid for all replacements of non working phones. I cannot verify that statement. I could only find that TGI e manufactures give a 1 year warranty on the phones. Was the representative correct that the US Government says shipping charges are $25 now? By the way she then said it was effective as of June 1, 2023.

      Reply

      • Free Government Cell Phones says

        We know nothing about that $25 charge, Sharon. Let’s check with our readers. Have any of you heard anything similar and confirmed that it is a government charge? Sounds doubtful to us.

        Reply

      • Henry says

        From QLink’s website:

        Why does a replacement phone cost $25?
        Unfortunately, the federal government does not reimburse us for the smartphones we provide. However, Q Link Wireless’ mission is to ease your mind and budget by offering a $25 replacement smartphone. The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone.

        We know sometimes accidents happen or can’t be avoided and we want to make sure you stay connected to the people and places that matter to you.
        ———————————————
        The FCC is not involved with providing devices (cell phones, computers, tablets, routers, etc.) to the general public. The Lifeline providers are not charitable organizations, so they have to make excuses to get funding for their operations.

        Reply

        • John Sinclair says

          Hey Henry

          Yea I found the same post on their site, hunch I found this by searching Qlink fined:

          FCC proposes a $62 million penalty against Q Link for its apparent violation of Emergency Broadband Benefit Program rules by seeking and receiving reimbursement for connected devices in excess of the market value.

          I’ve said this before, when it comes to Qlink, let the buyer/subscriber beware!

          Have a Great Week!

          Reply

      • Hope says

        Ok, I have experience … lots with Assurance Wireless. I will start with saying first complain to whoever in your state is over the lifeline program. In texas we have the public utilities commission who gets involved when you are not provided your qualified service and the lifeline administrator of texas. Second, you can file compliants with the Universal Services. You can also file bot informal which gives barely of a handslap and a formal compliant which cost money wit the FCC. For an indegient person on less than $800 a month is insane. They feel if its legit the fee is legit basically but the fee takes money away from food and utilities like elwctricity ….

        That being said. Assurance Wireless cares nothing of fines from the FCC who allows them to stay in business to rip off poverty stricken people. This as the case with QLink, is basically the trend. The government really began the programs to create jobs for other countries like India who service the customer service and tech support call centers.

        So the usa has a program for those poveety people but do not create jobs for its own citizens. So is it crazy to expect them to follow the standards of American business ? Basically, yes.

        These call center employees, lie out thier teeth. They know they are lying. They are trained to say, rest assured and no worries. They created a fake fee to recoup money, and they offer no actual support. This is except for the brief time after TMobile acquired Sprint and paid thier fines to the FCC. Why are they fines and not put out of the business of corrupting an American ”service” because it was created only to profit the other countries who get daily work income for trying to bleed americans on poverty level of money they dont have to begin with.

        Now, I have seen these tactics with Assurance before. I have made formal compliants wit TXPUC and lifeline administrator, attempted to complain with the Universal Service, and spoken to the FCC and could not afford the filing fee for the formal compliant.

        More need to go these legitimate routes and then to reach out to Senators and Representatives. My health ( cancer ) and Covid ( dont get me started ) made me stop that chain I am not afraid of utilizing but I had notebooks of handwritten documentation from all my hundreds and hundreds of phone calls.

        So my last device they replaced was in 2021. I determined to not speak to the company unless absolutely neccessary to decrease stress. So that bad device crapped out and suddenly enter $25 new fee they have covered in terms by stating generally subject to change without notice. Up until end of Title 4w, bring your own device was an option. Then suddenly poof

        So when asked about the fee, ” your government ” when my knowlegde of thier bs entered and asking for a supervisor, suddenly, im lwft on hold an hour, bounced repeatedly to the spanish line ( i do NOT speak spanish nor speak with a spanish accent ), get hung up on, etc etc etc.

        They KNOW they are full of s***. They are trained on how to deal with difficult customers who are vocal and informed. They dont give a rats a** except to pretend as if all americans are dumb n uneducated. When they get me, wgo are not, they just get u off the line.

        So, previously, changing companies meant I would lose out. Oh fyi, Assurance Wireless somehow gets paid 2x for each ‘ customer’ ….once by the state and once by the feds …how we dont know …. so they have nothing but profits.

        They have tried to get my grandfatjered in acct to move to metropcs by offering a free phone with a new number …. mwtro dont work here. No store. Walmart, family dollar, and dollar general dont sell service or devices because you cant get signal. Hoqever TMobile itself rocks. The FCC stated TMobile MUST keep metros lifeline and sprints lifeline seperate as a firm commitment in allowing the acquisition. They dont care. I know others in my town who got a metro device that doesnt get service unless they drive 30 minutes and then still splotchy. This is why they offered me a new device if i change my number.

        They claim my fee is $10 fpr phone and $20 for shipping my gov requires. NO they dont. PUC cant be involved unless service interrupted. It hasnt yet. So i cant use a device given to me that is 4g lte cause they didnt give me the device and i havent gotten a new device in the last 12 months under warrenty.

        I am being punished for not getting an upgrade in 2 years!!! The government as they claim does not regulate device policies strictly. Companies do based on reimbursement and most only get the state or the fed not both. Also, be advised in Texas the state of Texas contract concerning ACP states consumer must pay greater $10 minimum per device not to exceed $50. This is how you get a discounted tablwt for $10.01. AW is trying to get the device paymwnt without offering the tablet and norhing says they must charge a shipping fee. I can tell you from past experience ground usps shipping of a small box with bulk business rate does NOT cost $20 to ship …

        Yes, I am speaking factually to what I know as fact and have expwrienced over my time with this company. So, i know this is a LONG reply.

        I refuse to pay the fee they ask. They have said I could not use my phome for 30 days, lose my ser ice, reapply, get a free phone …. I am SERIOUS. H ee ll ll NO crooks!

        My solution is to change providers … not all offer both phone and tablet, not all in every state, almost all with foriegn customer support and I dont lose on minutes, texts or data like before. And fyi, yes cancer free and yes had to deal with these crooks while having tumor removed and radiation treatment … im still an active cancer patient but NO I dont accept you robbing me blind.

        I dont go with this and neither should you. Help me make them lose money. Definitely dont go with Qlink crooks. Its ALL a bogus scheme to help our so called allies not being held to true professional standards. I either go with a company not offering a tablet i could use and lose 10gb or more in data by choaing a company who employes americans to support customers OR get a tablet and more data going with a company who has call centers in India and Guatemala …. um, just saying that is so wrong on so many levels from a texan.

        However, my next step regardless is to file another formal complaint with lifeline administrator after I switch and speaking with my local congress members about the situation.

        Speak up. Be Bold. Be heard. Dont give in. Its more than enough already. Stop allowing criminals to win! I could say this on so many levels but dont want to cause a divide.

        Lastly, I NEED both of these programs at this time. I cant even afford MintMobile. I appreciate the vale of Lifeline and ACP. It just needs a huge amount of work. My help at PUC had many times where AW was staigjt up lying to her and several upper management departments got involved. They have regressed back to old tactics and I am simpky done. Join me and be done with them too.

        I now yeild the podium to the creator of this informative website. Btw, I could help you update an article or two if youd like.

        Reply

      • Free Government Cell Phones says

        Start by actually reading the article on this page, Susann. Someone worked very hard to do all the research and writing and the least you can do it read the result of his/her efforts.

        Reply

        • Free Government Cell Phones says

          Use your free government cell phone to call 6-1-1. Your service provider will answer.

          Reply

        • Free Government Cell Phones says

          If only you could find an article titled “How do I get a replacement for a lost, stolen or broken phone?” that someone spent a lot of time researching and writing and was full of everything you need to know. But there’s probably nothing like that out there.

          Reply

          • Jennifer Spicer says

            I went to the web page called the number for Assurance customer support that is on the web page. It asks for my phone number I am calling about. I type it in, it says thank you and then says goodbye and hangs up. since there seems to be no other way to contact someone on the web page what do you recommend?

            Reply

      • Free Government Cell Phones says

        Sorry, Clifford, but we are not your service provider. This is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider.

        Reply

      • ainoamamona says

        Hi this AINOAMA MONA SCHWENKE LEOTA, GAVE ME SMARTPHONE TWO WEEK LATERS BROKEN, JUST YET KNOWN THANKS YOU.

        Reply

    8. Robert Apok says

      Truconnect want’s $80 for Replacement Phone? This Beyond Insane, Specially coming from a Government program where its a Free cellphone? And I can’t even not access my Gmail account, its connected with this Company, I tried access my Gmail account an keeps saying the Account doesn’t exist, I know this Company isn’t doing there Jobs As Professionals. I want to file a Complaint about this Situation, Specially when its Free Government Cellphone? I Paid for Tablet I thought it Would Work at Library for Free Wifi? The Tablet Resets Every 5 Minutes even before I try to log on to the Wifi and Try to Log into Google to get into my Gmail. I am not Very Happy with this Either. I see other’s get a Free Replacement Cellphone, that is Totally Unfair.

      Reply

      • Free Government Cell Phones says

        C’mon, Fatamia, did you bother to read the article on this page before you posted your question?

        Reply

    13. Rich Brown says

      You should just start telling these morons that their problem has been resolved and that their new phone is on its way!!

      Reply

      • Free Government Cell Phones says

        The USAC supposedly has a service that can tell you which company you’re with, but our readers have not given it rave reviews. The alternative is a bit of a pain, but you can go to our list of services providers by state, click on your state, then start at the top of the list and call each company’s customer service team to ask if they have your account.

        You can find all the providers offering plans in your state here:

        https://www.freegovernmentcellphones.net/states

        Reply

    16. Maria lara says

      He estado tratando de llamar para remplazar un teléfono que fue quebrado por accidente , pero la llamada no quiere entrar no se a donde pudiera comunicarme

      Reply

      • Free Government Cell Phones says

        We are not fluent in Spanish, so you’ll need to use Google Translate like we did, Maria. Maria said, “ I have been trying to call to replace a phone that was broken by accident, but the call does not want to go through I do not know where I could communicate.”

        Have you tried calling 6-1-1 on your free government cell phone to speak to customer service? (Sorry, but you do not say if your broken phone still works well enough for you to do that.) You can also go to our Service Providers’ page, click on your service provider’s name, and find the 800 number for your service provider. Here’s that link:

        https://www.freegovernmentcellphones.net/free-cell-phone-providers

        Reply

    17. ESSAN CHARLES NGUESSAN says

      TO WHOM IT MAY CONCERN,
      THIS MESSAGE IF FOR SAFELINK RECIPIENTS,I APPLIED A FREE PHONE WITH SAFELINK STAFF SIX MONTHS AGO AT WASHINGTON DC,HOWEVER,I HAD SO MANY JUNK SCAMS;THEREFORE,I WAS TRIED TO CLEAN UP,AFTER FEW MINUTES,I TRIED TO USE THE PHONE,SOME UNKNOWN PERSONS JUST RESET THE PIN WITHOUT MY CONSENT,SO,I CAN NOT GET INTO THE MENU,MY ORIGNAL PINS IS NOT ACCESSIBLE ANYMORE,I CALLED THE SAFELINK YESTERDAY TO RESTORE THE PHONE BACK ON TRACK,BUT IN VAIN,THEY WERE TRYING TO GET ME A REPLACEMENT PHONE,BUT THE LINE WAS DISCONNECTED,SO,I DID NOT HAVE ANYMORE PHONE.

      Reply

    19. Bethaney Gilbert says

      I have lost my phone and can’t find it. Can I get a new one sent to me quickly. I can’t find mine now and would like to have a new one. I hope I can get a new one now

      Reply

      • Free Government Cell Phones says

        You’ve made a common error by assuming that we are your service provider. We are not. This is an independent informational website that has ZERO affiliation with any of the Lifeline free government cell phone companies. You need to reach out to your service provider by calling 6-1-1 on your free government cell phone.

        Reply

    20. Lisa Capozzi says

      Hi, I’ve been trying to get a replacement Assurance phone for my disabled brother for over 5 weeks, have spoken to 8 people, been given 4 different case numbers, and still no phone coming our way. How do we get resolution for a phone replacement? There have been nothing but false promises and I spend over an hour for every conversation. Is there a real phone number where someone can/will actually help resolve the situation because 888-321-5880 is unable to resolve anything, including the supervisors. Thank you.

      Reply

      • Free Government Cell Phones says

        You have a couple options, Lisa. First, you can go out and buy a new cell phone pretty cheaply from Amazon or eBay or even Walmart. If you want to stay with Assurance, but can’t get them to respond, that may be your best option. However, PLEASE make sure you get a phone that will work with Assurance’s national network. After you buy the new phone, just move your SIM card from the old phone to the new phone.

        Your second option is to switch away from Assurance to any other Lifeline company offering plans in your state. Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:

        https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

        Which provider and plan to choose? You can find all the providers and plans available in your state here:

        https://www.freegovernmentcellphones.net/states

        Reply

      • Free Government Cell Phones says

        Some companies offer replacement phones as often as annually. Others won’t give you a replacement phone for free if your life depended on it. Check with your service provider to learn what its policy is.

        If they won’t provide you with a new phone, it will undoubtedly be cheaper to buy one from eBay or Amazon.

        Reply

    22. Cam says

      I’m in shock at how dense some of these people are. Is there anyway to find out which company might be providing the best quality free phones? I’ve seen advertising on Facebook saying that some have free Iphones but then the data will be limited. It’s slightly confusing because I thought these all had unlimited data. I had a tablet that was lost and I’ve been reapproved via Qlink link but all they are sending me is the sim card. Would it be best for me to apply through a different company maybe?

      Reply

      • Free Government Cell Phones says

        In most cases the only way to get unlimited data is to use the ACP discount through a Lifeline company. That’s the opposite of the strategy we recommend, but if you are positive you are never going to need a cell phone and do need a tablet, go for it.

        There is no way to tell what kind of phone you will get unless you purchase a specific phone. But when get the phone for free, it’s all the luck of the draw.

        Reply

      • Henry says

        The data limit for all Lifeline plans are NOT unlimited. Some have offered unlimited data IF you also apply for the ACP program along with a Lifeline subscription. And for a few that offer Iphone models, the Lifeline plus ACP enrollment may offer unlimited data. It all depends on the service provider. Some may offer unlimited data while others offer a higher GB limit. QLink’s ACP program offers a tablet for a copayment of $10.01. Every provider that participates with the ACP program that offers tablets or computers MUST charge a copayment between $10.01 and $49,99 for that device. And you can ONLY get a device one time. If you lost it, then tough luck. The standard QLink Lifeline service offer gives you a SIM card and that’s it. You have to BYOD (bring your own device) to use the SIM card. If you enroll in Lifeline plus ACP, they offer a free phone. As for who provides the best free phone, there is no easy answer since many provide either a low end no name phone model or a refurbished brand name model and both can have issues. As I said, there is no free tablet offered and if you already got one through the ACP program, that’s it. As for replacing a phone, some might provide one for a replacement fee or tell you to buy one at their online store. You do not have to use the QLink SIM card and it will cancel after 30 days of non-use and then you can apply with another company.

        Reply

    23. Alexia day says

      Yes my phone was also stolen as well, and I west for dead on the street, I can’t remember which company it was. It was one of those stands they set up, it was located in front of DCS building in Mesa az

      Reply

    26. Roland says

      Thanks for the informative article. I will follow your advice as soon as open of business Monday.
      I find it hilarious, and a little bit sad, that so many people can’t be bothered to read a couple of paragraphs or cannot follow the simplist of directions.
      This country is doomed.

      Reply

    28. Joseph Luke Misner says

      I have been attempting to get a replacement phone due to my device being lost or stolen and I’ve been trying for quite some time. Please help me. All my information on my account such as my mailing address have remained the same so please assist me with this issue asap, thank you.

      Reply

      • Free Government Cell Phones says

        We cannot help you, Joseph, because we are not your service provider. That’s who you need to contact.

        Reply

    29. Joseph MacDonald says

      My name is Joseph McDonald birthday is (PERSONAL INFO DELETED). my phone will not charge the inside where the charging plug is will not charge at all I’m using Wi-Fi that cannot call out on just phone that I have here it’s strictly for Wi-Fi so I cannot call the office I need a way to get this phone replaced it was a refurbished send me the cxm or something like the letter u m x phone refurbished I need to get it replaced or I’m going to lose my contract for not making a call or a text thank you

      Reply

    30. Mrs. Fish says

      People! You are reading an ARTICLE like a newspaper story! AN INFORMATIONAL ARTICLE to help you understand what the different companies that offer lifeline phones offer as far as their services! When you see the headline in the newspaper that says Bitcoin is tanking… did you call the newspaper and order up bitcoin! Scratch that–ya probably did! But just because you can reply doesn’t mean you should. So the Crayola version thar kiddies is:

      IT’S A INFORMATION ARTICLE–A NEWS STORY, A MAGAZINE STORY, AN EPISODE of ____whatever stinkin’ cartoon you normally watch from your mama’s basement. They are trying to educate, teach, enlighten, smarten-up (Oh Lordy have mercy on these 20-somethings struggling thru another year of 4th grade!) As a STORY, an article, a news piece, an episode–it’s not the damn phone company that provides lifeline phones! They don’t care who stole your phone, or that your drunk ass left it at some one 1/2 night stand guys house and you have no idea his name let alone an address!! AND unless you really want to be sought out by a serial killer–STOP POSTING YOUR DAMN ADDRESS and/or PHONE NUMBER. NEVER EVER POST YOUR ADDRESS IN A COMMENT SECTION ON THE WEB. Now turn off Teletubbies and get your lazy a$$ out you mama’s basement and go back to school or at least get a job. How many times can you ignore the post above you getting a sarcastic reply: “you didn’t read the story did you?” before you stop taking bong hits and realize you’re about to be one of the stupid ones–publicly! Jez ez frackin h christ Hukt on foniks ain’t workin four u no mo!

      Reply

    31. Shelia Carpenter says

      Hello this is Shelia L. Carpenter, I am wanting a replacement phone I was issued a defective phone, I am wanting you to issue me another cell phone at no cost right away, I have been waiting about 2 weeks, the phone was defective, If I have to pay 25.00, as long as the data is allowed on my device, that is fine but this is not a fault of my own, my phone number is 318 527 ****, home phone is 318 352 ****. I have been with you all about 7 years I am trying very hard not to change right now. Thanks You can reach me at the home phone 318 352 ****

      Reply

      • Free Government Cell Phones says

        Read the article again, Shelia, and do as it suggests. We are not your service provider, so we cannot replace your phone.

        Reply

    32. Tiffany ZalenMcMahon says

      My phone was broke beyond sreen repair. I need a new phone and sim card too please.Thanks for your time

      Reply

    33. kathy baker says

      My phone is broke where you plug the charger it’s broke inside phone anwill not charge. I need a new phone an sim card

      Reply

      • Free Government Cell Phones says

        We can’t because we’re not your service provider, but read the article on this page.

        Reply

    35. steven duray says

      The plug-in on the phone is failed/broken – i have to giggle the input to barely get any charge – I tried new cords/chargers , same problem

      Reply

    36. Susan says

      Thanks for the information. The most frustrating thing to me is when my phone is not working, I obviously can not make calls. My company, Assurance Wireless, only offers a phone number or a snail mail address, no email for customer service, no chat service, just write a letter and mail it, or make a call on my broke phone- which as I said, doesn’t work. I’ll now have to borrow a phone from a neighbor, and use their minutes to get help. I know no one at this website can help with that, but I feel so much better getting it off my chest. 😉

      Reply

    37. Scott arroyo says

      My name is Scott arroyo and I’ve lost my phone (the free h.r.a. welfare phone program…I just would like it to be turned off please…the number is 646-578-****…you can contact me at 201–539-****…thank you

      Reply

      • Free Government Cell Phones says

        We cannot do anything to help you, Scott. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. You need to contact your service provider’s customer service team. Try calling 6-1-1 on your free government cell phone.

        Reply

    38. Amber Renee Stephens says

      My phone was stolen 716 579 **** and I need it shut off immediately please and send me a replacement thanks

      Reply

    39. Jeska says

      Ok I had service and all was fine til all the sudden my service was disconnected and I tried to find out why and it said check national verify thing so I did and now it’s saying I can’t reapply considering someone else ordered a phone to my same address now I didn’t cause mine worked fine and no one else lives with me so what do I do now?

      Reply

        • Dee says

          Rolmfao! you poor poor soul. Sounds like you got a class room full of 4 year olds licking windows and eating crayons…You should do a direct redirect back to the comment of the year! And thanks for the info. Keep up the good work.

          Reply

    41. Mark w says

      I was wondering why the following 1 2 3 4 statements before you post due to the headline on this page lmao . Well mine is a rant about truconnect customer service line . Absolutely haven’t been able to speak to customer service in the last 5 phone calls which I let HOLD keep me waiting for 2 hours or moreach time .If I could let them know I do not have the phone and please replace it and maybe I would get a phone to use . I give up

      Reply

    42. T.C. says

      Thank you so much for whom published this article 👍🙏 I only wish I had realized it was here to openly read and easily divulge the solution in a great format as each provider is listed like a title to a concise paragraph following. Again thanks So Much – I’m going to call the number I need to right now from a friends cell.

      Reply

      • Free Government Cell Phones says

        You are a rarity, TC. 99.9% of people read the headline and then leave a comment that says, “How do I get a replacement for a lost, stolen or broken phone?”

        Reply

    44. Veronica Freeman says

      How do l get a replacement phone and can i got a nice big phone. Please with three camera on it please and thank you

      Reply

      • Robert soles says

        Reading all your comments I would have lost it at with the idiot questions. I’ve seen nothing but kindness .I comend you for everything you have answered and thank you for your patience and cometment Read people.

        Reply

    46. Julia Thorp says

      I need to have my govt phone replaced it isn’t working want even come on.
      My name is Julia Thorp my email is *********** please let me know what I have to do. I can be reached at 228-623-****

      Reply

      • Henry says

        Go to the local hazardous waste landfill and see if you can get a disposed phone battery there. Note that most disposed rechargeable batteries are already “dead”. Note that for most phones, the battery is NOT removable, so the phone is a “throwaway” when the battery will not recharge.

        Reply

      • Free Government Cell Phones says

        Jesus Freakin’ Christ, Trent. Someone spent a lot of time writing this article. The least you could do is skim over it before you leave a comment asking that question.

        To the rest of our readers: We apologize for losing our cool, but it drives all us comment moderators absolutely insane when people don’t bother to read an article that would clearly answer the question they leave in the comments section.

        Reply

    50. Tiffany Payne says

      I am handicapped with MS, I recieve SSI, Medicaid, and food stamps. I have been a Safelink customer since 2012. In that time, I have only requested a replacement phone once, in late 2017. I received a smartphone and I have been very satisfied with it. But lately it’s been operating slowly, and now, it won’t hold a charge at all, like it should be at 100% but it will be down to 1 or 0! So I was wondering, and hoping, if Safelink would send me a free replacement smartphone? Thank you.

      Reply

      • Free Government Cell Phones says

        The only way to find out is to contact Safelink customer service and ask. You can reach them by calling 6-1-1 on your free government cell phone.

        Reply

    51. Diane Bennett says

      Cintrex is they worst I have encountered. Unprofessional to say the least. I have been with them almost a year. I have called 2 numbers, sent email 2, and tried their so called live chat.. no luck with any of them. All I want is a replacement phone to replace the one I am using.it has cracked screen..no success yet..it is irritating me
      ,

      Reply

    52. Ileen Rice says

      I have an obama phone which has had battery issues since day one. After six months it has stopped working. I have no other means or phone to call them to get a replacement. What do i do now? If anyone can assist, please contact me at irice2962@gmail.com.

      Reply

    53. Sandra Gonzalez says

      How do I get a replacement phone? I have an Android phone that I’ve had for 3 years, old battery as well. I dropped it with the cover protector on and it, stopped working 5 days ago. I’m on Medi-Cal, SNAP and Diabetic and under the care of a Cardiologist for a Heart Condition. I need to be able to have a working phone. Please help me.
      Please use my ulternate email address as the current phone does’nt work and unable to access my emails.
      Thank you Kindly,
      I’ve been reading all the comments and my other question is if i change providers that offer the free phone and service will the same sim card work? I have Skye.

      Reply

    54. Jesse Shackle says

      Im homeless and broke my screen on accident and now the want to charge me for a new phone that I can’t afford to do!!; This sucks!!!

      Reply

      • Free Government Cell Phones says

        You can easily enroll with a different service provider, Jesse. Since you will be a new customer to that provider, they will give you a new smart phone.

        Reply

    55. Chris Haro says

      What is the delay with assurance wireless. I called and reported my phone damaged on 3/1/22. They charged a $25.oo replacement fee. April 15, still no phone I called April 14 and they said it’s now $45.oo. After being place on hold, call dropped and finally they said they would mail it out. Today I tried to log into my account, but it was suspended or lost phone. I reactivated it. I been having a English communication issues because all of the assurance reps are very hard to understand, they must be based over seas in Asia. I also been trying to communicate my frustration on their facebook page.
      Regards Chris

      Reply

      • maximillian xanthus mc daniel III says

        I’ve been going through the same thing it’s ridiculous I don’t even use the phone except for doctors appointments and to open the front door.. now I’m being consumed by the damn phone calling waiting only to get hung up on as they listen to only themself talk!I figured it out they don’t understand English…..its rediculas! I can’t afford another 45$ for a damn fone just so I can go to the damn doctor!or open the door!

        Reply

    56. Jeannete Aponte says

      I lost my phone from assurance wireless What Can I Do for report that I need RECEIVE a new phone with assurance wireless

      Reply

      • Free Government Cell Phones says

        Sometime we wonder why we ever bothered to write the article on this page. Literally hundreds of people get to this page and then leave a comment that says “How do I get my phone replaced?” Read, people, read.

        Reply

    59. Bonnie Knutsen for Justin Knutsen says

      I got my son approved for SafeLink Service, and his phone feel out of his pocket and he didn’t know it when he sat in his recliner and when he reclined it he heard it break The whole Screen is Creeked bad and pieces of the glass missing, Is there Anyway He can get a Free Replacement Phone Sent to him I Can’t Afford to buy One I’m On SSI and he has no income at all,. I do have a Assurance Phone that company sent me Along time Go never been used and is unlocked,. Could I put his SIMS Card in that one for him, Please Let Me Know what I need to do for him, he don’t know how to do the stuff I do it for him His name is Justin Knutsen Mine is Bonnie Knutsen His Mother

      Reply

      • Free Government Cell Phones says

        Replacement policies vary by company, Bonnie. If he has been a customer long enough, some companies will replace one broken/lost/defective phone. Other companies all a once-a-year policy. You/he will need to contact his service provider’s customer service team.

        Reply

    60. roxanne darracott says

      I’m in wi and have old safelink wireless trac phone. It is so old,battery will not hold a charge.after hours on phone, I was tols I would have buy new phone & they could transfer my minutes. I’m too afraid to click any other places to get different phone due to fraud. what can I do? I’m on soc,sec,housing & snap.

      Reply

      • Free Government Cell Phones says

        First thing you need to do is contact Safelink customer service (call 6-1-1 on your free government cell phone). Depending on how long you’ve been a customer, they may be willing to replace your old phone.

        Second, if they won’t replace it, you can always switch to service from a different Lifeline company. The new company will give you a free smart phone. Just make sure you enroll in a plan that offers a smart phone and not just a SIM card. When you make the switch, make sure you tell them repeatedly that you want to “port over my current phone number.” Confirm it again at the end of your conversation.

        Here’s where you can find all the free government cell phone plans in your state in case you want to switch:

        https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

        Reply

      • Henry says

        If your mobile phone is locked, I would contact customer service using a land line phone. However, many have dumped their landline phone service. If you are one of these folks, use a computer to contact the company. if you have no computer access, then go to a public library to go online. If you cannot get access to a phone or computer from somewhere, then you are “dead in the water”. You were able to post your comment while having an unusable phone, so you must have computer access.

        Reply

    62. Ileen Rice says

      The Obama phone I received came with a defective battery. I have tried calling to get it replaced, but the phone dies before I can talk to someone. Is there someone who can contact me or send me a new phone? I can be reached at *****k@gmail.com or by phone at 863-212-****. This is the only phone I have at present.

      Reply

      • Free Government Cell Phones says

        Sorry, Ileen, but we are not your service provider. This is an independent informational website that is NOT affiliated with any free government cell phone companies in any way.

        Reply

      • Free Government Cell Phones says

        Sorry to hear about your medical issue, Shawna. Unfortunately, we are not your service provider so we cannot help you.

        Reply

    64. Janet Burke says

      I was wanting to upgrade my phone…its freezing up I have factory reset it it does the same thing and won’t hold charge…

      Reply

    65. Roy Dotson says

      My cell phone was stolen and it’s thur SafeLink and I really need a replacement phone how can I get one please

      Reply

      • Free Government Cell Phones says

        It all depends on how long you’ve been a Lifeline customer and which service provider you use. Some companies are very strict and others actually allow you to replace your phone annually. You can check the terms and conditions on your service provider’s website or call customer service.

        Reply

    67. Nancy says

      Am I the only person that read the article? lol too funny. My question is…. Why didn’t I see anything about truconnect are they a state cell company or what?

      Reply

      • Free Government Cell Phones says

        TruConnect was not a significant service provider when the article was originally written, Nancy.

        Reply

    68. Colleen Weger says

      I got a replacement phone a couple months ago. When I received it would not let me call out. No matter what number I tried to call. It would connect back to assurance wireless. How can I get a new one? Can’t call on it so please. Helps

      Reply

      • Free Government Cell Phones says

        Get in touch with your service provider’s customer service team and raise hell, Colleen.

        Reply

    69. Ginger Foster says

      I have a SafeLink phone I’ve had for a couple months it worked for a little bit and now it’s crazy acting I can’t get to work I need a replacement this is on SafeLink government phone it says I got the minutes and stuff but my phone does not work

      Reply

      • Free Government Cell Phones says

        This is an independent informational website, Daniel. We are not affiliated with any Lifeline service provider, so we cannot offer any order forms. You need to contact the service provider by phone or online.

        Reply

    74. Danuell Marcum says

      My safelink phone accidentally got broken I’m really sorry it was an accident & I still have the phone if u need me to send it back in but it doesn’t work!!!! I just didn’t know what to do to get another phone sorry!!!

      Reply

    76. Jessica A Neff says

      Please look into Qlink wireless. The owner of that business is a convicted criminal to the tune of tax evasion. (He’s also from a different country and apparently did illegal things there as well)

      Many customers report being unable to terminate their services. The company doesn’t provide a phone, but they tell you they do until you’re approved and signed with them. Once you’re approved, they charge $35 for a phone and provide very minimal help. I recently signed back up with them in hopes of keeping my Qlink number. But to my surprise, they recycled my number and now have locked me into receiving just a sim card. Whereas I could have used a different provider and gotten a cell phone.

      There was a Facebook group dedicated to Qlink customers and in that group, incredibly large amounts of fraud were discussed. Like how 100,000 accounts are still being funded by the LLP, yet none of the accounts are being used.

      Reply

    78. Crystal K Archer says

      My true connect phone has been beyond damaged requesting a replacement to the address (DELETED)

      Reply

      • Free Government Cell Phones says

        Now tell us the truth, Crystal. You didn’t read the article on this page, did you?

        Reply

    79. Jamie says

      My phone has been stolen from my sorry excuse of a human being SMH. He has stolen my phone. And I need it turned off immediately please. U can reach me at 206 758 ****. Thank u. The phone that he stole from is 253 339 ****.

      Reply

      • Free Government Cell Phones says

        We are not your service provider, Jamie. You need to contact that company’s customer service team to cancel your service.

        Reply

    80. Kim Plant says

      There are so many ppl that have the same problem the phone that is sent out doesnt work . I cant tell you how many cases I have heard that have gotten a phone from assurance and it wont hold a charge or it will not charge or it malfunctions in some way it seems like You just want the $25 for a replacement phone When the phone never worked from day one and they have no way to prove it. What a scam you should just charge the $25 from the start . Instead of going through all the nonsense of sending a junk phone that never worked .

      Reply

      • Free Government Cell Phones says

        We agree with you except for one major point, Kim. We are not Assurance. We have no connection with Assurance. This is an independent informational website.

        Reply

    83. James Eugene Redden says

      My SafeLink phone was delivered to the wrong address I need to get a replacement ASAP here’s a phone number you can reach me at 573-772-**** call between the hours of 12pm – 10pm thank you

      Reply

      • Free Government Cell Phones says

        Sorry, James, but we are not your service provider. You need to reach out to that company’s customer service team ASAP.

        Reply

        • Kari Martin says

          Hi my name is Kari Martin and my SafeLink phone was stolen and I desperately need a replacement phone if at all possible please I need it for work and I also have children I need to be able to contact everyday. My number is 1-681-505-****

          Reply

    84. Bonita savage says

      I’m being told I already gave a safe link phone and I dont. They want the phone number how do I give something I don’t have I just moved here Feb 2021 I don’t understand

      Reply

      • Free Government Cell Phones says

        This is our “lost, stolen or broken phone” page. Did you have one lost, stolen or broken? If so, you had a numbers. If not, you’re on the wrong page.

        Reply

    85. Shun says

      I’ve been trying to switch my mothers phone out because the old one is giving her problems. I’ve called the 611 number SEVERAL times to try to switch it over but all i get is the recording saying to call back in 15 mins ALLLLL THE TIME. No over answers the phone. Very unprofessional!!!! Just like now i’ve been on hold for 20 mins and getting the same run around, “all representatives are busy PLEASE HOLD”. I just need to know how to switch her phone!! is that to much to ask for?????

      Reply

      • Free Government Cell Phones says

        We sympathize with you, Shun. That does not sound like too much to ask for. That would drive us crazy, too.

        Reply

    86. Fielding DaMeron says

      My SCHOK Volt 55 phone from Assurance Wireless simply stopped working. I’ve called the (888)321-5880 number many times, but I only get a beep, beep, beep. Any suggestions?

      Reply

    87. Tonia markley says

      My phone got stolen I called company phone w said wasn’t able to replacement didn’t in number needed on other cell got stolen need phone please help me please thank u Tonia marklwy company was safelink wireless one but program as well email.back at call me at (NUMBER DELETED). thank u. By way using boyfriend cell get this taken care of as well

      Reply

    88. coylynne prather says

      i bought trac phone for safelink. its no longer working. may i please have replacement phone. i cannot afford to buy another one. (PERSONAL CONTACT INFO DELETED) on medicaid and ebt access food. safelink is my vendor. trac phone do not give away free phones.

      Reply

          • Aries says

            Yall r a very rude smart a×× if u catch my drift .people r out there struggling asking for help n wat do yall do…basically laugh like it a joke

            Reply

            • Free Government Cell Phones says

              It’s an absolutely mystery to us what could possibly be wrong with the answer we gave. We are not a service provider. This is an independent informational website. Who would possibly benefit if we told our readers anything else?

            • Robert soles says

              Reading all your comments I would have lost it at with the idiot questions. I’ve seen nothing but kindness .I comend you for everything you have answered and thank you for your patience and cometment Read people.

            • Free Government Cell Phones says

              Thanks, Robert. We occasionally lose it and go off on a reader (mostly those who ask a question that is clearly answered in the article on that page) but we do our best.

    91. James Westen says

      So what do you do when your crazy c**t girlfriend throws your 6 month old assurance wireless phone that worked just fine and had unlimited everything against the wall? I don’t see a Google page for that, but I bet I’m not the first to have this problem.

      Reply

          • Free Government Cell Phones says

            We do what we can. Sometimes the muse of humor blesses us, sometimes the muse of sarcasm does the touching, and sometimes the muse of WTF whacks us up the side of the head.

            Reply

      • Henry says

        If your phone is damaged by vandalism, most Lifeline providers do NOT provide free replacements. There is usually some kind of replacement service fee to get another phone. There are some companies who offer no phone at all and you must BYOD from the beginning. Each company has their own policies. You must hash it out directly with the company. Or move your business elsewhere.

        Reply

          • Free Government Cell Phones says

            Henry can’t help you because he’s just a private citizen, and we can’t help you because this is an independent informational website. Did you read the article?

            Reply

          • Steven Lewis says

            Hi i need a replacement phone its my first one in years i hope yall will send me one free please my address is not the same

            Reply

            • Free Government Cell Phones says

              We can’t send you anything, Steven. This is an independent informational website and we have no affiliation with your service provider nor any other service provider.

    92. steve o daughenbaugh says

      On the chance this website does know what to do, where to lead us folks that no longer possess our state paid for phones. Its not somewhere in our homes finding from us. In my case, was having difficulties setting phone up, I called the co.(truconnect) the helpful co. they are told me, i was on my own with this issue, the operator said they were unable to help me on their end. Yes, this put me in shock! Would have to find someone myself to set it up. Not knowing anyone to help me i took a chance on a acquaintance and that idiot lost my state paid phone. None of this being my fault except for maybe! Truconnect said still! the next one was going to be on me. So, am i to read between the lines and pleasant people are saying we can just move on over to one of the co. you have posted? Can you switch from one co. to another? Which is what i’m hoping to do?

      Reply

      • Henry says

        I assisted a relative with getting Lifeline service with Truconnect recently, so I can tell what you I experienced. A free phone was available IF you opted into the EBB program. They offered a very small selection that were free (low end smart phones). If you did NOT opt into EBB, you had to pay for the phone at a price under $100. I was not going to pay for a low end smart phone when I could find a better model at the same price. Truconnect sent a SIM card which I inserted into a donated older model iPhone. The phone was previously under AT&T and could not get connected after it was activated. Strangely, the phone was able to dial out to Truconnect customer service before it was officially activated. After activation, it said “no service”. I obtained for my relative an older model Google phone (more capacity than the models being offered by Truconnect). Put in the SIM card for the unlocked phone and it works with the wireless service. BTW, Truconnect was selling an older iPhone model for $200. No thanks.

        The wireless service is free. There is no free phone in the Lifeline program if you read all of the details. Some companies may give out free phones with signing up, but after that you are on your own. Some may offer warranties for the phone for a limited time. It all varies between companies. If you don’t like their policies, then move on elsewhere. If you don’t want to switch and argue it out with the provider, then that is your choice, and you must bear the consequences.

        Reply

    93. steve o daughenbaugh says

      This page is crap!! it offers no solution to how when ones cell phone gets stolen. Telling the public about companies that do have good replacement plans does not take care of my problem. Because i don’t know, don’t think once this has happened to me that i can just jump to another government co. and start over again. And that is what i would have to do because the co. i choose without knowing it does not have a customer friendly free placement plan. With mine i’d have to pay(TruConnect) with dearly i’d thought about that in the beginning. But!! this ill informing page does not address the heading of this page at all. Only telling we the public of good co. we can go to. How often i have come across this searching the internet for answers/help to a question. Always only telling me where to go and who does.

      Reply

      • Free Government Cell Phones says

        Wow. It sucks to be you, Steve. Sorry our meager efforts were not enough to meet your strict standards. Oh, and happy new year.

        Reply

        • steve o daughenbaugh says

          Thankyou much for your quick response, wish i had picked a government cell co as on it as you folks. You wait an hr for truconnect to talk with you then only to hear your issue is your own problem. You are told by them fine folks, want another- tell us how much you got and we’ll talk! Maybe, I’m blind where is it on your fabulously informed page about what to do when your in my yes! sucky turned over boat? Is the answer right here in front of us and i just ain’t look’in at it? Cause dear website, I see all but our question being answered. thankyou.

          Reply

          • Free Government Cell Phones says

            Your comment reads like stream of consciousness, Steve. You jumped around so much that we’re not even sure what you’re asking.

            Reply

          • Henry says

            This article does not specifically mention the Truconnect provider policy regarding replacement phones, so it is lacking in that respect. Note that with the other companies mentioned, their policies about replacement phones is subject to change. So for your case, you particular issue is not addressed. I have a relative who recently got service with Truconnect and just got a SIM card in the mail. I helped with the online application and saw what phones they offered. The free phones offered are low end smart phones. If you did not opt into EBB, you had to pay for the low end phone. They also participate with a third party phone seller that offer better phones, but at much higher prices. I could have applied for the EBB program through Truconnect for my relative, but I said they will give you a cheap phone and if it breaks, will likely replace with another cheap phone. With the upcoming 5G wireless service replacement, staying with a low end phone is not likely a good choice, even if it is free. I got an older model Google Pixel phone at close to the same price as they were charging for their low end models, but with much more RAM and storage space and much better cameras. So if you can afford it, I would skip the free phones provided by any of the Lifeline providers. They only will send out very old models or models with minimal capacities. If you cannot afford it, I do feel sorry for those customers who have to rely on the low end phones that are sent out. For the EBB program, the tablet, desktop, or laptop purchase program offers low end devices. The providers are receiving a subsidy for the service and device costs and it is not really much at all, so they only offer under powered devices that will allow you to make calls, texts, and get on the internet. That is the core function of the program.

            Reply

    94. Gretchen Bennett says

      I am an assurance customer, and my phone key pad on my phone is not working. When I press zero it comes up an 8. I need to get a new phone. I have called assurance wireless 2 times and they stated they would send me a new phone. I need a new phone because I am 60 yrs old and live alone. Can you please help me with this?

      Reply

      • steve o daughenbaugh says

        I don’t understand what this dear woman’s issue is? Why is she is for help? The co. has told her she will get another phone. So!, be happy help is on the way. Unlike some of us who are having our cell co. tell us we will have to pay for a replacement. And don’t know if we can move on to another co and just start over. Maybe we are only allowed one time/one choice of a free government cell company. A good question i wish this page had addressed.

        Reply

        • Henry says

          The original commenter is worried that her request is being ignored and that she will just get the run around about the replacement phone. If they did not send her a tracking number, then likely nothing was sent out to her. She thinks this forum is some kind of troubleshooting assistance site which it is not.

          The Lifeline program allows you to change companies after your service is terminated. If you do not use the service for each 30 days duration, your subscription gets cancelled. You are not stuck with one company UNLESS there is some kind of requirement that you must remain a member for a particular duration (such as the case of Cintex wireless free phone offer which requires you to stick with them for 6 months or pay for the free phone).

          Go to the USAC.ORG website for more information about Lifeline.

          Here is the excerpt from the site regarding switching providers.
          ——————————————————————————————————-
          To transfer your benefit to another company, contact a company that offers Lifeline and ask them to transfer your Lifeline benefit. You may need to reapply before your company can transfer you.

          When your new company is ready to transfer you, they will need the following information to process the request:

          Your full name, date of birth, last four digits of your Social Security number or Tribal ID number, home address, phone number, and
          Your consent (verbal or written)
          You will be required to give your consent acknowledging that once the transfer is complete, you will lose your benefit with the previous company.
          You will need to acknowledge that the new company has explained that consumers may not have more than one Lifeline benefit per household.
          In most cases, you should not experience an interruption in service.
          ————————————————————————————————————–

          You have to initiate the switch in providers by contacting the new company to process the transfer. You should call them or use online chat. Sending an email or text message may not get a response.

          Reply

    98. Jann Hebrank says

      The Qlink phone company that I am dealing with is scamming me. I was told I would get a free phone and after 5 months I was then told that program no longer exists and I had to pay for a phone. I paid for the phone and it shows that it was delivered but it was not in my mailbox and the post office claims they do not know what happened to it. I cannot afford another phone and I want to report their company for fraud. They refuse to give me a refund and will not send me another phone until i pay for another one. It is a scam

      Reply

    99. Arnold Christian says

      My phone has a volume problem. Some how it got a tiny cut on the volume down button. It constantly turns down the volume and I miss calls.. it also will not work when I put it in the phone case. It seems like a easy fix, just send me a new back case for the phone where the battery is held. Let me know if you can help. Thank you. **********@gmail.com. 631-764-****

      Reply

    100. Tonya Lynn Roller says

      I need to know how to get a phone when the company I applied through an was approved, obviously gave my phone to some one somewhere and that being said they are saying I have an account with a active phone so my point is I still never got a phone I have no phone still an so the guy say do you think Its been stole I said 100 percent it’s never been here to be stole but need to report it stolen an I need a phone replacement for a phone I never got. Trying to make me pay 30 bucks for it …I am applying for free phone service does it sound like I can afford a replace fee for something I neve3 got never saw never used
      Why should I have to pay for some thing rhatbus al re ady free

      Reply

    104. Tereasa Tollett says

      What if you have a government phone that will not work at your home you have to drive into town for it to work can’t get teuconnect to answer phone they won’t reply to emails been on hold for over an hour several times

      Reply

    105. Jerri Reynolds says

      I still have my government phone. Jerri Reynolds DOB. **/**/****. Over 3,000 minutes left, however, I did not use it for quite sometime…Need my carrier name and upgrade to a better phone. Email: *****@gmail.com

      Reply

      • Free Government Cell Phones says

        We’re not your service provider so we do not have that information, Jerri. If your phone still works, use it to call 6-1-1. Your service provider will answer. If it doesn’t work, your account has probably been terminated due to non-usage (30 days is the limit). In that case, you are free to enroll with any company offering plans in your state. Here’s where you can find them:

        https://www.freegovernmentcellphones.net/states

        Reply

    107. Edna says

      I have a lifeline phone, I work on the weekends and leave my 13 and 15 year old sons at home. Is there a way to get one for them so we can stay in touch while working my 12hr shifts?

      Reply

      • Christy Witt says

        Edna,
        This option is not free but I got my kids ( teens) really inexpensive service at Twigby. You do have to pay for your phones upfront but the monthly cost is really low particularly if you do not put data on their phones they can use wifi though if they are out.

        Reply

    108. Patricia says

      I had a SafeLink free phone an someone stole it an how do I go about getting another phone when I had moved to Lexington KY an forgot the phone number to it

      Reply

      • Taraus shephard says

        Need the phone number to get another phone somebody stole or lost it I need a phone because of my health please help

        Reply

        • Free Government Cell Phones says

          We don’t know who your service provider is, but we provide each service provider’s contact info on its individual page.

          Reply

    109. Pamela GREEN says

      Please help me get out of cintex wireless because I never received a call phone its been since June I would like to sign up with someone who is ligett no falsely advertising 🤔

      Reply

      • Free Government Cell Phones says

        The article tells you everything you need to know. Have you confirmed that you were officially enrolled?

        Reply

    110. Pamela GREEN says

      I signed up with cintex wireless never received a phone can’t get in touch with anyone to find out about the phone everything i email them they say the phone will arrive soon but 4 months later still no phone I would like to unenroll so I can sign up with another provider please tell me how to disenroll if you can’t get intouch with anyone please help me

      Reply

      • Free Government Cell Phones says

        Call 6-1-1 on your free government cell phone and your provider’s service team will answer.

        Reply

        • Lj Martins says

          Jesus Christ the new phone arrived and it does not work !as well. Prayer, just prayer! I’m so over it, My doctors my contacts, financial busniss, are in a bliss of a eclipes. I will wear out and be dead eventually, due to one person sabotaging my account.
          Sorry for the hope, really I am.in every regard.
          Thankyou for your time and kindness, Lj.

          Reply

    114. Lj Martins says

      Hello All,
      My situation may be resolved, I called Lifeline Support Center, they recertified and reestablish my service. This is the # 1-888-641-****, connect dail #6, and then wait for prompt, dail. 1.
      The company knew they were wrong and had sent my replacement phone out 2days ago. I verified it with FedEx.. Funny how that worked out, when in the meantime I was communicating with the Lifeline Support Center.
      Happy Trails,
      Thankyou for your time and kindness Respectfully Lj Martins

      Reply

    115. LjMartins says

      Also thankyou for responding, I hope you can give me some guidends., in this matter, a mediator would really be great!

      Thankyou for your time and kindness Respectfully LjMartins

      Reply

    116. Lj Martins says

      Hi, so this temp. New broad band service is sorely needed, I applied and am now receiving it. My lifeline account for my cell phone was sabotaged, I believe to account that I did not choose my lifeline provider for this purpose. I was strung along for 2 weeks for a replacement phone where my phone stopped working. I cancelled this company. Was my lifeline cell service allowed with the Broadband Program? Did I sabotage my self unknowingly? My Lifeline service began 2016. What do I do?
      Thankyou for your time and kindness Respectfully Lj Martins

      Reply

      • Free Government Cell Phones says

        Yes, you can have both programs with no problem. And don’t be too tough on yourself, LJ, because there are lots of things that could have gone wrong. Have you spoken to your service provider’s customer service team?

        Reply

        • LjMartins says

          Yes, and it was lie after lie constantly being mislead. Broken phone was reported and arrange,ment for replacement was June 29,2021. I was told it would arrive in 7 to 10 business days, It never arrived. Then the lies began for 10 more days. The result was some kind of internal investigation, never would answer why I was being denied service and phone or why there was a investigation. I cancelled the Service because of this behavior.No one likes to be mistreated, especially me. This company seem to think they can miss treat you. It was not like that until I said I don’t want my broadband thru them. How do I move forward I need my phone, I am disabled and very ill. I made the company aware of it.

          Reply

          • Free Government Cell Phones says

            There’s nothing we can do to help, LJ. This is an independent informational website. We have no authority nor access to any mediators. Best of luck. Please keep us posted and let our readers know what happens next.

            Reply

          • Kristy Bradburn says

            No one deal with blink wireless I put a new phone order in and mind you I’ve been with them since 2015 or so and they’ve been “sending it” solve may 2021! And yet my minutes are used only like 8 and than some random texts each month (June, July) and when I call even the auto system lies! Saying it will be an additional “7-10 day” than when I got to a live person he told me the truth y’all ready for this? “Well mam” I hate that when they talk to us how they make you feel some sort if way about injuries about our accounts. So he said that “theyre out of sim cards and are unable to supply the cellphone without a sim card and that my service order is still valid “
            Me : yeahhh almost 4 months later I told him to close my account and I want a email to prove I’m not getting more than the one service in my house as I don’t need that craziness in my world..
            He said he would be sending one immediate to 72 hours later well nothing still .so I went to inquire for another service I’m still with lifeline and they said I have til October to validate??? For assurance wireless and they’re stating that my old number is still in the system so maybe it’s under that number idk? And at the end of the application and the end of the verifier by life line the page said the info about validate before 10/28/2021 and that the page will close, so than I tried to check status and states theres no information on application status..im ready to pull my hair out why would anyone lie so much with no problem ⚠️ ugh smh lord help me from Michigan..i need the number cuz every one I’ve called goes to silence and straight to thank you for offer to take our survey I didn’t btw. I seen you had the number and had luck can I please have it..im begging because it didn’t show the full number on your comment email me please at kristybradburn0@ Gmail.com or if say on here but I honestly don’t know how I got this far I’ve been looking for help I’m sure you know how that goes after all you went through too.thank you Kristy Bradburn – Michigan

            Reply

            • Free Government Cell Phones says

              You wrote “blink wireless” but no company with that name participates in the Lifeline free government cell phone program, so we assume you meant Q Link. Is that correct?

        • LjMartins says

          Yes, over 20 days of lies and deciet, constantly being mislead. On June 28 2021 I reported my phone not working dead, would not receive a charge, Arrangement were made for replacement phone same day .10 days went by and nothing arrived. And being mislead and the lies and deceit began for 10 more days. The last manager rep. Said there was a internal investigation, never would say why?, or why I was being denied the phone or service. I told them I am disabled and Kill, and no one should be treated in this manner especially some one who is ill. The stress of speaking to the culture “asian” is already over whelming and no one is responsible. I cancelled the phone and service the communication ordeal is all wrong ., It wasn’t like this until I told them I had another company for my Broadband. They have no respect for our government.. Yet they will take the money, treating the some sick clients like dukey.

          Thankyou for responding,

          Please help me move forward, A mediator would be great.
          Thankyou for your time and kindness Respectfully Lj Martins

          Reply

    117. casey says

      can i use a unlocked phone i have already with the sim card sent with phone?? how am i suppoose to call if my phone broke… i have no way to call

      Reply

    119. Jenna says

      I need a phone and they keep saying i cant get one but it’s been like 5 years since i had one. Every time is says i cant

      Reply

      • Free Government Cell Phones says

        Why can’t you get another one? Are they telling you that records show you already have one?

        Reply

        • Gary ebner says

          Phone went black no response at all, battery reads 4,05 on my volt meter, not dead batt but acts like it,ordered new phone on 6/04/21!paid assurance wireless
          Approximatly
          $26.95 on 6/04/21
          And on 6/11/21, still no phone? I need to contact my dr.s, I need to check bank bal + pay my bills! I cannot get my medicine,nor can I schedule transportation for Drs. Or MRI APPOINTMENT! IF I NEED AMBULANCE, POLICE, OR FIRE DEPT, IM SCREWED! SIGNED GARY EBNER.
          DEAD IN THE WATER

          Reply

    121. Kristina says

      My phone was broken by my boyfriend it’s domestic violence case …I need a phone or a sim card with same number please asap

      Reply

      • Free Government Cell Phones says

        Read the article again, Kristina, and see if it says you can get a replacement phone by leaving a comment.

        Reply

      • Free Government Cell Phones says

        Search the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?” Read that article. It should tell you everything you need to know.

        Reply

    124. Connie Hartwick says

      Lol!! I feel sorry for you having to answer with the same thing over and over again.
      ” read the article” wow, they are morons are t they? I would have quit if I was you. I just had to comment, you do a great job, I would have quit in the 1st day or have been fired!

      Reply

      • Free Government Cell Phones says

        Hah! The comment immediately preceding yours (on a different article) says, and we quote, “You don’t need to be a prick. Poor dude is clearly confused.”

        Reply

    125. Brianna Giorno says

      My phone is broken and I’m unable to use it at all I am requesting a replacement phone please my address is
      (ADDRESS DELETED)
      DOB
      */**/****

      I have horizon NJ health

      Last 4 of SS# ****

      Reply

      • Free Government Cell Phones says

        Check that article again, Brianna, and see if it says you can get a replacement phone by leaving a comment on this website.

        Reply

    126. sharenna morris says

      i still have my assurance wireless android cell phone but its been over a year since ive used my cell phone. the cell phone comes on yet it has no minutes on it and i would like to know if i can use this phone and have it activated with a new number for free?

      Reply

      • Free Government Cell Phones says

        Call Assurance Wireless customer service to ask that question. We would think you could use the phone, but we are not willing to guarantee that 100%.

        Reply

    127. MAGGIE WALKER says

      HOW AM I GOING TO CALL YOU WHEN I DON’T HAVE A PHONE????
      MY CELL # IS 774 268 **** MY PIN IS 508394****
      AND MY DOGS NAME IS ******
      i HAVE AN OLDER PHONE HERE i’D FORGOTTEN ABOUT. cAN i
      USE THAT IF YOU ACTIVATE IT? PLEASE!!
      M. WALKER
      (ADDRESS DELETED)

      Reply

      • Free Government Cell Phones says

        You aren’t going to call us because we don’t have a phone, either. We are not your service provider. This is an independent informational website. Have you tried to contact your service provider by going through its website? If that’s not an option you will need to borrow a phone.

        Reply

    128. April York says

      My safelink phone is damaged and I need a replacement phone. Everything I have tried hasn’t worked. All websites and phone numbers have been NO help. Please I need a replacement phone.

      Reply

    129. Linda johnson says

      Just got my free assurance phone and it turns on but there is just a white screen. Thats all, it wont do anything. All the phone numbers for help centers are either disconnected or unavailable at this time. I cant use the 611 feature because the phone wont turn on to a home screen, just a blank white screen. What are my options? Who can I call to soeak to a live person?

      Reply

      • Free Government Cell Phones says

        Unfortunately, Linda, you just have to keep trying. It must be incredibly frustrating.

        Reply

      • Mary says

        Call 1-888-321-5880. Follow all prompt to report lost, stolen or broken phone. You will eventually get a human being. They will help you if y’all just take the time to reach out and be patient. Nobody reads article in full anymore not comprehend things like in the old days (making 5 f***ing years ago). Pay attention people. This sure had no control over your damn phones. It’s an informational site. Get educated

        Reply

    130. Idzia de jesus says

      I got my SafeLink chip it has no phone number I can’t even activate it what should I do with this situation

      Reply

    131. Ray P Kuta says

      I need a new government phone and I don’t remember my cell phone number. Can you help me out with one. Here is my name, address, City and state and zip code. (DELETED)

      Reply

      • Free Government Cell Phones says

        We cannot help you, Ray. This is an independent informational website so there is no way for us to know your phone number nor service provider.

        Reply

    132. Heidi Hurd says

      I have only had my cell phone for about 3-4 months, and my phone is broken.. I had to download an app to be able to talk into it to send a message… because the whole middle of my phone (numbers and letters) do not work. I cannot even make any phone calls.. I want to keep my phone on until I get a replacement but what can I do? Can someone please help me.

      Reply

      • Free Government Cell Phones says

        Did you read the article, Edward? Some service providers are willing to replace a phone annually, but some won’t.

        Reply

    134. Jill Kegler says

      I had an Obama phone maybe 10 years ago. But I have no idea where it is now. I tried setting up with qlink or one of those but they had a record of me getting a phone and said I can’t get another one. They also said they could activate it in 10 minutes. I don’t know how they can do that when I don’t even know where it is . What can I do is there any way that I can get a different phone?

      Reply

      • Free Government Cell Phones says

        That’s a crazy answer because one of the primary rules of the program is that you are required to recertify annually. Since you have not recertified in many years, you should be able to enroll with any company offering plans in your state. Here’s where you can find them all:

        https://www.freegovernmentcellphones.net/states

        Reply

    135. Cherie Kazmira Volante says

      okay – i have had the FREE hot pepper phone for a few years now …. there is NO WAY to change the battery on it & the phone has been wonky for many months now: it will not hold a charge & just shuts itself off during calls or texts or taking pictures or using calculator, etc … i make sure to keep up with the updates & all that — but it’s still not right :'( … can i use an old cell phone i have & just get a chip or sim card or whatever (!!!) & transfer my number & everything to an old phone (that does have the capacity to change the battery if needed) & keep my FREE account the same or what ??? … i’m sorry, but this HELP page has NOT helped me much at all :'( :'( :'( & i’d REALLY appreciate some help here

      Reply

      • Free Government Cell Phones says

        You may be able to use that old phone, but only if it’s compatible with your service provider’s network. Speak to your customer service team to find out if it is.

        You always have the option of switching to a different company. They will consider you a new customer and give you a smart phone.

        Reply

    137. Luba Havraniak says

      I cannot get my phone to turn on. It seems to have a bug. This is last year’s model. Do I get a new phone if this one’s dead?

      Reply

      • Free Government Cell Phones says

        Depends on your company, Luba. Some companies offer annual replacements, others don’t. You’ll need to check with your service provider’s customer service team.

        Reply

    138. robert egbert says

      Ive had my phone for three and a half years phone is not working well . I tried some trouble shooting with the SafeLink Rep for about twenty minutes nothing worked But he kept trying to trouble shoot the same thing over and over . Just replace my Phone and stop all the Trouble Shooting its obvious it is not going to fix it . I just told him to have a nice day and hung up .

      Reply

      • John Landry says

        Where can I buy a replacement phone mine is cracked and I locked the screen now my numbers or letters aren’t working to unlock it I need my phone it’s our only one where can I purchase one?
        Help me please

        Reply

        • Free Government Cell Phones says

          Phones are available almost anywhere (Walmart, Amazon, etc) but you must make sure the one you buy is compatible with your service provider’s network. Find the model you want and contact your service provider’s customer service team to make sure of the compatibility. Your service provider undoubtedly offers phones, too, but you can get them cheaper and better elsewhere. JUST MAKE SURE THEY ARE COMPATIBLE.

          Reply

    142. Kevin Boyce says

      I’ve had my phone for over 5 years and it’s just wearing out, can receive and send texts, but out going calls are getting random at best, I do need a replacement phone, but it’s important that I keep the same telephone number, I am unable to call direct, due to the problems stated, I am disabled an bedridden and this is the only way I can get in touch with my doctors for medication and in house support

      Reply

      • Free Government Cell Phones says

        It’s pretty simple to keep your current number. First of all, your service provider may give you a free replacement phone based on how long you’ve been a customer. If not, you can always switch to a different service provider and that company will give you a free smart phone. In order to keep your number, you need to tell the customer service agent that you “want to port over my current phone number.” Repeat it a couple times while you’re enrolling and make them confirm at the end of the conversation that they are porting over your current phone number.

        Reply

      • Free Government Cell Phones says

        We are not your service provider, Idilla, so we have no idea. Contact that company’s customer service team.

        Reply

    144. Dawn Sherwood says

      SafeLink said they’re going to send me a new phone haven’t received it 3 weeks don’t know where it’s at

      Reply

      • Free Government Cell Phones says

        See if you can find an article called “How do I get a replacement for a lost, stolen or broken phone.” Something like that would probably be a lot of help.

        Reply

        • Free Government Cell Phones says

          My patience is broke. Read the damn article, people. No one is going to help you if you simply leave a message here telling us that your phone is broke.

          Reply

          • Taina says

            IF YOUR ARE SUPPOSED TO BE PROFESSIONAL , “YOU CERTAINLY ARE NOT”, WITH THE BAD LANGUAGE AND ALSO RESPONDING TO A CUSTOMER THAT OBVIOUSLY NEEDS SOME TYPE OF HELP WITH THEIR PHONE ISSUES!!!

            Reply

            • Free Government Cell Phones says

              MAJOR LEAGUE MORON. NOT AMATEUR MORON. NOT MINOR LEAGUE MORON. MAJOR LEAGUE MORON.
              READ THE DAMN ARTICLE.

      • Kellie M says

        I’ve lost my safe link sims card. I have a phone that is compatible but can safe link send a replacement sims free? And is their a way i can report lost sims /replacement online without having to call?

        Reply

          • Kellie M says

            I was trying to put my sims in new phone and laid it on kitchen counter and it fell between kitchen wall and counter and i can’t get it unless i tear down wall or counter..ive read the article but did not see anything about sims card only about replacement phone/ lost or stolen. I may have over looked it tho

            Reply

            • Free Government Cell Phones says

              That’s a one of a kind way to lose your SIM card, Kellie. The answer is probably the same, however. Contact your service provider’s customer service team. They will probably require you to pay for your replacement SIM.

            • Shari says

              Get a wire hanger and some chewing gum, chew the gum while you straighten out the hanger, chew it till all the sugar is gone and it tastes bad then stick it to the end of the hanger, be careful to not touch the wall or cabinet, fish out your sim card.

    146. TeresaTaylor says

      I wanted to know how can I get a replacement phone I’m not able to get around like I want you and I want to know if I could buy one from you all for my replacement phone I have heart problems and diabetes and CLL so I want to know could I get a phone please could I get a phone please I will buy one right now from you all this at all possible cuz I made my phone I lost it this is my Safelink telephone number

      Reply

    147. R Lawson says

      My brother is VERY disable he needs my assistance to get a new phone. I am his sister in NV he lives in TX

      His phone will not make calls and barely receives a text

      How do I go about helping him get a phone to him, he is very sick on medications and has a hard time reading with headaches and many ailments.

      Reply

      • Free Government Cell Phones says

        It’s not going to be easy unless you hold a power of attorney, R. It might work if you can set up a conference call (excuse us for being old fashioned because it’s probably called a Zoom call now) with your brother and the customer service department at your/his chosen provider. The problem is that you cannot legally speak on his behalf and enroll him.

        Reply

    152. Joseph Pope says

      I’ve had my phone for about 4yrs or more, now the phone won’t even come on anymore, so I need a new one please.

      Reply

    153. Simone Daniel says

      I was robbed of my phone area code 916-507-**** my name is Simone Daniel may you please cut off my services please I need everything deleted on the phone immediately I appreciate your help and will I be able to get another phone I will have to replace please give me a call back thank you

      Reply

      • Free Government Cell Phones says

        We are not your service provider, Simone, so we cannot cut off your services. You need to contact your service provider’s customer service team.

        Reply

    155. Collin Q says

      I have Safelink and i was wondering if i buy a new phone from the Safelink website will me service automatically be on my new phone once i receive it?

      Reply

      • Free Government Cell Phones says

        Contact Safelink customer service by calling 6-1-1 on your free government cell phone. They will be able to tell you the exact process.

        Reply

    156. Edward Folta says

      I have an account w/assurance. I dropped my phone the other day,then accidently stepped on part of it.The screen is broke, I’d like to know where to even begin to find out what my options are for the screen to be repaired? L’m lost, can’t even talk to a person, to find out? The phone works ok….?

      Reply

      • Free Government Cell Phones says

        No Lifeline company that we are aware of repairs phones. If you’re lucky, and if you’ve had the account long enough, they may replace it for free. They may charge you a reasonably small fee to replace it. The only way to find out is to call 6-1-1 to speak to customer service or check the company website to see if it offers any info.

        You also have the option of switching to a different Lifeline company. It will consider you a new customer and offer you a new smart phone. Here’s an article that tells you how to make the switch:

        https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

        Reply

      • Free Government Cell Phones says

        Simple. Two answers: First, check with your service provider’s customer service team to find out if they will provide a free replacement. A number of companies now offer replacement phones once per year. Second, if your provider own’t replace your phone, switch to a different provider. They will consider you a new customer and give you a smart phone. Here’s an article that tells you how easy it is to make the switch:

        https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

        Reply

      • Free Government Cell Phones says

        It depends on whether it is compatible with the network of the service provider you select. Speak to that company’s customer service team and they should be able to tell you.

        Reply

    162. Carrie says

      I broke my phone and my friend let me have her old one, but i can’t get the sim card to take in her old phone. Both are the same umx

      Reply

          • Free Government Cell Phones says

            Many companies now offer to replace phones once per year. Call your customer service reps (6-1-1 on your free government cell phone) to find out if that’s a service your service provider offers.

            Reply

    164. Mia V Sepulveda says

      Need a replacement phone the one i have is starting to glitch and its also closing out apps while I’m using them. And the back button isn’t working anymore. i really need a new one so please can you help me.

      Reply

    171. Theresa Heiderscheidt says

      Ok I will start by saying WOW, How many people can write such well explained questions but still cant READ.
      I am not associated with anything online nor am I any way attached to this link. I happened upon it looking for the answer to how to get ahold of a human at safelink to replace my phone.
      It clearly states BEFORE the comments..printed just below this box I am writing in…the information needed and what this link CAN’T do. Sheesh ..shaking my head.

      Reply

    172. Veronica says

      Ok people once again THEY ARE NOT AFFILIATED OR ASSOCIATED WITH ANY OF THE FREE CELL PHONE COMPANIES!!! THEY ARE A SERVICE TO HELP GUIDE YOU TO WHERE YOU NEED TO CALL OR GO!!! STOP ASKING THEM TO REPLACE YOUR DARN CELL PHONES!!! CALL YOUR PHONE PROVIDER FOR THAT!!! SHEEZUS!!

      Reply

      • Free Government Cell Phones says

        We’re not the ones you need to contact, Mark. This is an inde[pendent informational website, NOT your service provider. You’ll need to borrow a phone or check the company’s website to see if you can reach it via email or online chat.

        Reply

    175. Michelle Radowich says

      Safelink Wireless has totally screwed up with my service. 2 weeks ago my phone that I had with them for 2 years started to have problems. After trouble shooting it with tracfone and safelink tech support, it was decided that I was eligible for a free replacement phone. The order was placed and I was told 3-5 business days to get it. A week went by and nothing, so i contacted them via their online chat feature, and was told that I had to send my old phone back first (which I was later told was a lie because Safelink corporate told me that it was the other way around) So then this past Friday (8/21) my service suddenly was cut off at 930pm and I was on the phone at 10pm to find out what was going on. Because my phone had shipped, they cut my service and I was without a working cell phone for 4 days while i waited for it to arrive. Today (8/25) my new phone arrived, spent nearly 2 hours on chat and phone to get it activated finally, and I went to turn on my mobile hot spot, and got a message saying to contact customer service to enable it. So I did, only to be told that Safelink and Tracfone don’t support that feature and never have. Yet, I was able to use my mobile hotspot on my old phone for 2 years almost. I used that for my daughter’s internet because I am in a rural area and our wifi is spotty at times, and my sister works from home. My daughter is doing virtual school and I had her on my mobile data to both give her a reliable connection and ensure my sister’s work was uninterrupted. Now I cannot. They won’t tell me why they don’t support it, only refer me to the terms and conditions, which I have looked at and there is no mention of mobile hot spot anywhere. They told me i would have to buy a Straight Talk mobile hotspot (no idea yet how much because the woman didn’t know). Now my sister has put my daughter on her mobile network so she can do her school work and I am going to have to pay her for that. And I have searched online on both company’s websites, and I can find directions on how to connect and make my phone a mobile hotspot on both of them, “for select phones” All i want is someone to resolve this issue and allow me to either have my hot spot enabled, send me one of the select phones that have it enabled, or send me a free Straight Talk Wireless Mobile Hotspot. I bought 40 GB of data each month to be sure my daughter has enough internet to use for her school work on her computer and now I suddenly have to find a new way to do this as she can’t stay on my sister’s mobile hot spot indefinitely. I am a very upset and disatisfied customer and want to be contacted by someone that can do something.

      Reply

      • Free Government Cell Phones says

        We are not affiliated with Safelink (nor any other Lifeline company), Michelle. This is an independent informational website. In other words, you’ll need to contact Safelink directly to address your issues.

        Reply

    176. MELISSA BEVERLY says

      My safe link phone is broke.Will you please send me a replacement phone. I can send this one back. thank you.

      Reply

      • Free Government Cell Phones says

        We won’t send you a replacement because this is an independent informational website. We are not affiliated with any of the Lifeline free government cell phone companies. That being said, contact your service provider because some of them are willing to give you a replacement phone as often as once per year.

        Reply

    178. terry mitchell says

      IM TERRY MITCHELL MY ZTE PHONE IS BROKEN, MALFUCTIONING SEND ME A NEW PHONE ,ZTE ,LG COOLPAD OR SAMSUNG THANK YOU !IM TERRY MITCHELL 443-680-****

      Reply

      • Free Government Cell Phones says

        We’re not your service provider, Terry. This is an independent informational website. You need to contact your service provider’s customer service team.

        Reply

      • Brian D Odom says

        My safe link phone has been stolen I want to deactivate my service and reapply to yall my name is brian odom ssn 25865**** birthday is 06/07/19**

        Reply

        • Free Government Cell Phones says

          We’re not Safelink, Brian. This is an independent informational website. You need to get in touch with your service provider’s customer service team.

          Reply

    179. terry mitchell says

      my name is terry mitchell 443-690-**** I’m in need of a replacement phone. once before a refurbished phone was sent it was great ,but it is broken send me a new phone .zte is the model i have iuse to have acoolpad so send azte ,coolpad ,lg orsamsung j 7 rush phone to me thanks ,terry mitchell
      443-680-****

      accees wireless is my phone service supplier

      Reply

      • Free Government Cell Phones says

        This is an independent informational website, Terry. You need to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone. If your current phone is unusable, we provide other contact info on our Access page.

        Reply

    182. Kezia jemina Villias-Martinis says

      My name and Information was used to get a fraudulent account. The person lives in my building and is currently using my number. How can I get any and all information associated with my SSN and call logs and emails associated.
      Thank you for responding

      Reply

      • Free Government Cell Phones says

        That sounds like an issue for the police, Kezia. They would probably need to subpoena that info from the phone company. That is so far beyond our area of expertise that we’re not even sure what to tell you. We suggest that you begin by calling your local police department to see what advice they can give you regarding next steps.

        Reply

    183. Barbara J Smith says

      I reported my phone stolen to police weeks later got phone back but was smashed screen broke can i send in to get fixed free of charge i have no job to pay for another i havent gotten any replacement phones

      Reply

      • Free Government Cell Phones says

        You will probably be required to pay for a replacement phone, but call your service provider’s customer service team to see what they will do for you. If they won’t give you a replacement phone you can always switch to a different service provider because you will be considered a new customer and therefore qualify for a smart phone.

        Reply

    184. Agatha Declay says

      Im trying to get a replacement phone. I already suspended my service with assurance wireless. My phone was stolen along with the box it came with also the paper with the written pin on it. Please I need feed back or some information.

      Thanks…

      Reply

      • Free Government Cell Phones says

        Only your service provider can give you that feedback, Agatha. Contact the Assurance customer service team.

        Reply

      • Regina D Barton says

        My phone dose not call out or received call at all I would to know what should I do about the phone . I forgot my account number if you look up the number from the phone . I need the my phone to call my doctor and talk without people around me . So please email me back.

        Reply

    186. Crystal King says

      Hello my name is crystal king, I had applied for my daughter cherish to have a assistance wireless cell phone..It no longer works.. Could you please send a replacement phone.. I want to keep her same number which is 410 725 ****. I really need to get her a new phone ASAP.. MY ADDRESS IS

      (DELETED)
      PLEASE AND THANK YOU…
      ANY QUESTIONS PLEASE REACH ME AT
      443 480 ****

      Reply

      • Free Government Cell Phones says

        We’re not a free government cell phone provider, Crystal. This is an independent informational website. You’ll need to contact your service provider directly.

        Reply

    187. Kimberly Clark says

      MY QLINK PHONE IS NOT.WORKING ANYMORE. I WOULD LIKE TO PURCHASE A NEW PHONE. . I HAVE NO PHONE SERVICE TO CALL. WHAT DO I NEED.TO.DO?

      Reply

    188. Kymichia Smith says

      How do I get a replacement phone my phone stopped working it don’t charge and it don’t come on

      Reply

      • Free Government Cell Phones says

        If we were you we’d Google “How do I get a replacement for a lost, stolen or broken phone?” If you can find an article with that name it will give you all the info you need.

        Reply

    189. Robertmeyer says

      My phone was stolen last evening, 6/10/2020. Number is 971 255 ****. Could someone there call me to speak about this? At 5p34o982945. RmF.Meter, Bobby

      Reply

    191. Karl Gaines says

      Hello my name is Karl Gaines. My phone number is 720-839-****. My 6digit Account PIN is 19****. My phone was lost/stolen & I need to get it replaced please.

      Reply

    192. Michael A. shipman says

      ok my phone came from q-link and it came with so many pre-loaded apps that it functioned very slow i called them and was told to go buy a memory chip more space should alleviate the problem nope sometimes my e-mails get received two days after i send them when trying to open a certain app it might take two mintues to open when i try to start account with another company i get told i have one open and q-link wont turn off their phone what can i do?

      Reply

    193. Crystal Nixon says

      I haven’t had safelink in 5 or 6 years. When I tried to reapply a couple years ago they said I didn’t send a copy of the back of my food stamp card. O sent a copy of the front and all my other info. I don’t understand why they need the back , but anyway they turned me down and I never sent in the copy of the back of the food stamp card. So I haven’t had any service., but when I tried to apply just a few minutes ago it said I still had a phone number and I didn’t qualify for a new phone but I could do the use my own phone to get safelink and the number it said I still had. But I haven’t gotten a phone or service from safelink in several years. I don’t know why I would be turned down for a new phone or at least a replacement phone since its saying I still have a phone number. Thank you

      Reply

      • Free Government Cell Phones says

        Sorry you’re getting this run-around like this, Crystal. If you haven’t had service in several years, you are clearly eligible or service now. Call back in again and ask to speak to a customer service supervisor. Even if that supervisor says no, keep trying. We ran a story about an old man who kept at it for years before he finally got his phone. It’s not your fault. It’s the fault of terrible customer service people.

        Reply

        • Free Government Cell Phones says

          Call 6-1-1 on your free government cell phone to speak to your service provider’s customer service team.

          Reply

    194. rusty s dillion says

      My phone is years old. I think I have service with safelink but it has been years since I received my phone and service. If I buy a new phone can I get my free minutes still ? I get 1000 minutes a month free. I am on social security disability and I have lung cancer. It will be difficult to buy another phone. I do not know how I will buy enough minutes so I can keep in touch with my doctors. My phone number is (870) 509-****. Please help. I sleep odd hours so if I do not answer either I am asleep or my phone has stopped working so if my phone is working please leave a message. If not here is my email. ********@gmail.com Thank You.

      Reply

      • Free Government Cell Phones says

        It doesn’t sound as if you’ve used your phone in a long time. If that’s the case, your service has probably been cancelled because it must be used at least once every 30 days to remain active. If so, you are free to re-enroll with any company that offers free government cell phone plans in your state. Here’s where you can find them all:

        https://www.freegovernmentcellphones.net/states

        If that’s not the case, you can simply call 6-1-1 on your free government cell phone to speak to customer service.

        Reply

      • Free Government Cell Phones says

        You can purchase a replacement phone from your service provider, or anywhere else that sells compatible phones.

        Reply

        • J PERDOTT says

          GREAT I CAN GO BUY A $100 PHONE TO USE WITH A FREE PHONE.. DON’T FORGET
          THOUGH IF YOU ARE DISABLED, ONE OF THOSE YOU CALL A COMPUTER NERD OR
          BEST OF ALL DO NOT KNOW THE PHONE NUMBER OF THE PHONE YOU FOUND
          SOMEPLACE – NO ONE WILL TALK TO YOU AND MOST LIKELY WILL END UP
          HANGING UP ON YOU. YOU STILL HAVE NO INFO. ALSO WHAT A JOKE ABOUT ONE
          PHONE PER HOME. I KNOW A LADY WITH EIGHT PHONES.

          A L L F R E E.

          Reply

    196. Just Beachy says

      Free Government Cell Phones says: Did you read the page…

      I say: After reading, “Safelink Wireless Replacement Policy,” I’m still lost as to how to replace a phone that is no longer working. Is a person to go to a physical location or call a certain person and if that is so, why isn’t there a phone number or even an email, etc.?

      Perhaps more information would be helpful and then there would be no need for you to be:
      smart alec (noun)
      a person who is irritating because they behave as if they know everything.

      Reply

    197. Cat says

      Are these people serious.?? How do they even make it through one day to the next. I couldn’t stop laughing at these questions, comments and stupid statements. They can read but don’t understand I guess.

      Reply

    198. Jenny Cole says

      I just contacted SafeLink ( 4/25/2020 )
      Customer Service Rep. told me they could not send a replacement phone , and, after much needless questioning on my part, finally told me they could not send me a replacement because SAFELINK CHANGED THEIR POLICY a couple months ago ! While I liked the idea that I could get mine replaced, and I understand it was just a couple months ago, I am hoping you verify this with SafeLink and update your information as quickly as possible so others don’t waste their time on even one call to customer service (let alone two calls) or waste their energy only to end up extremely frustrated since they no longer offer a replacement device.

      Reply

    199. Frank Hewison says

      Dear Sirs: I have an account with Assurance Wireless and my phone has disappeared ; my name is Frank M. Hewison, my home hone is 740-370-****. I have attempted to call Assurance Wireless three times and due to virus I could not speak with anyone; if possible could I receive a call back and advise what to do? I would hate to lose cell my phone; my cell number, ID was on the back of my cell; please advise, Thank you. I’m available any time.

      Reply

      • Free Government Cell Phones says

        As you might expect, the Lifeline companies are all overwhelmed right now due to 20,000,000 newly unemployed. You can continue trying to call, and you should also check your service provider’s website to see if they offer an online chat or email function.

        Reply

    200. Darlene Taylor says

      I want a phone without data or wifi. Cause these folks be in the attic stanking up the place up. And I have allergies to stanking people. And the probably stole every phone I tried to order for myself. Cause i never gotten one yet.

      Reply

      • Free Government Cell Phones says

        We just reread the article on this page, George, and we can’t find where it says that you can get a replacement phone by leaving a message on this website. Can you help us out? Where does it say that?

        Reply

      • Free Government Cell Phones says

        If we were you, we’d Google “How do I get a replacement for a lost, stolen or broken phone.” If you can find an article like that, it might tell you everything you need to know.

        Reply

      • Free Government Cell Phones says

        If only you could find an article with a title something like “How do I get a replacement for a lost, stolen or broken phone?” Someone should write an article like that.

        Reply

    204. Israel Carrasco says

      Hi my name is Israel Carrasco I need to report my phone stolen if you could please turn it of and I would like a repayment phone my number is 509910**** but if you need to get in touch with me you can get a hold of me on 509 460 **** thank you very much

      Reply

      • Free Government Cell Phones says

        Re-read the article, Israel. We are not a free government cell phone service provider. But the article tells you what to do no matter which service provider you use.

        Reply

      • Free Government Cell Phones says

        You could probably figure out what to do if you could find an article titled “How do I get a replacement for a lost, stolen or broken phone.”

        Reply

    210. Thaddeus Dixson says

      My phone stopped working. I don’t have information about the Carrier. What do I do about trying to get another phone?

      My phone number is 909.342.****

      Reply

      • Free Government Cell Phones says

        If you do not know who your service provider is, you can try visiting USAC.org, the organization that governs the free government cell phone program. One of the services it offers (supposedly) is helping customers like you figure out which provider they use.

        Reply

    211. Carmeletta says

      I had about a year ago sgned up for a phone by a lady working on side of road in munfordsbille ky at dollar store parking lot i gave all my information id ect i Never got it ,,i tbink some one else took an is usjng it im in the system but i Never recieved it ? Id like some one to help I dont know who to ask
      im disable
      Carmetta Bush Nichols

      Reply

      • Free Government Cell Phones says

        This is why we URGE our readers not to enroll at street events. You never know if the person is legit or not. Sounds like yours wasn’t. You are much better off enrolling by phone or online. Click around this website and then enroll in the plan that fits your needs best. Here’s a good place to start. The link below will show you all the plans available in your state:

        https://www.freegovernmentcellphones.net/states

        Reply

    212. Deborah Furr says

      I need to order a replacement goverment phone mine was list abs all I remember is my phone number can you let me know if I can get one soon please

      Reply

    215. Michal Hughes says

      So my phone was stolen and I have no possible way to get another phone nor do I have the money to get another phone I mean was there anything that I can do I mean I have no body else to help??

      Reply

        • Mandy says

          I need a assurance wireless replacement phone mine will not turn on. 402/838/****
          Please send me email let me know when will be sent. Thank you.
          ************@gmail.com

          Reply

          • Free Government Cell Phones says

            Impossible for us, Mandy, because we are not your service provider. You need to contact that company.

            Reply

      • Free Government Cell Phones says

        We’re not sure what you’re asking, Victoria. Are you talking about purchasing extra minutes or data to add to your plan. You need to speak to your service provider’s customer service team.

        Reply

          • Free Government Cell Phones says

            Did you read the article on this page, Sultision? Does it say you can get a replacement phone by leaving a comment on this website?

            Reply

    217. YUNLI ZHANG says

      Dear Sir,
      My phone has something wrong with battery recently, May I replace it by new one?
      Thanks
      Yunli Zhang
      phone number: 347 531 ****

      Reply

      • Free Government Cell Phones says

        Sorry, Yunli, but we are not your service provider. This is an independent informational website.

        Reply

    218. Libby says

      So your snarky replies to other people would make for good Facebook entertainment, and have me reluctant to post, but I am going to ask for your help anyway. Is there an official place to register complaints/suggestions about Safelink? I lost my tracphone but when I log into my account online, nowhere on their website is any information about replacing a lost phone. Their FAQ’s don’t even include that question. There is also no option given to email or web chat with customer service, every link suggesting a way to contact them circles back to a phone number (I obviously cannot call at the moment) and a physical mailing address. Even all the historical emails I have from them are considered “don not reply” email addresses. I’ll find a way to call them before you get back to me, but I’m in a “Karen” mood and want to try and save someone else from a similar frustration and suggest Safelink include lost phone information on their official website. Seems asinine to be missing in the first place. Thanks.

      Reply

    221. SyllyLou says

      Assurance wireless doesn’t give you a decent phone to begin with. I have tried contacting them by phone since the beginning 4 or 5 months ago, to no avail. Just an electronic run around. I contact them by website and I’m told I have the wrong user name & password. Then when I request the info or a change of info they say they will email it but never do. According to their website the only phone they are compatible with (besides their own) are the expensive smart phones. Supposedly after 30 days of non-use it’s supposed to be canceled. It’s been over 2 months and I’m still getting minutes though I haven’t used or even charged my phone in over a month but I keep getting told I can’t transfer it unless assurance cancels it. Isn’t that fraud when they know I’m not using it by their own records?

      Reply

    222. Eric says

      I hav safelink thru tracphone /tmobile carrier. kid lft phone. Is there any way to track n locate phone? Witout a pre existing app? Safelink says they cannot.

      Reply

      • Free Government Cell Phones says

        We’d tend to trust what you were told, but you can always google the make and model of your phone and the words “user manual.” The manual will tell you what you need to know.

        Reply

      • Free Government Cell Phones says

        Google the make and model of your cell phone along with the words “user manual.” You should be able to find exactly the info you need.

        Reply

    224. Mary A. Holmes says

      My Enrollment 1438**** My Name is Mar A Holmes. the SafeLink phone number (318)359-****. the speakers went out in the phone. I still have it but it will not let me call anyone. that why I haven’t been making any call because I can’t hear them and they can’t hear me. What do I do to get another phone.

      Reply

      • Free Government Cell Phones says

        If we were you we’d search the internet to see if we could find an article titled “How do I get a replacement for a lost, stolen or broken phone.

        Reply

    225. Atiya simmons says

      How do i get my lifeline phone back i lost it and forgot the company name and phone number I want a replacement phone

      Reply

      • Free Government Cell Phones says

        Google “How do I get a replacement for a lost, stolen or broken phone.” Maybe you can find an article that will tell you now to do it.

        Reply

      • Free Government Cell Phones says

        Two ways. One is to call each of the service providers in your state to ask if they are your service provider. The second way is to visit USAC.org. They say that one of the services they offer is helping people figure out who their service provider is, but some of our readers have reported disappointing results. But it’s worth a try.

        Reply

    227. Sharon Williams says

      Yes someone stole my phone and im trying to appy for another one can you call me at 870 390 ****.thank you soon as you get this message.

      Reply

      • Free Government Cell Phones says

        Read the article again, Sharon, and do as it says. We’re pretty sure it does NOT say you can get a replacement phone by leaving a comment at this website.

        Reply

      • Free Government Cell Phones says

        Since we are NOT a service provider, how could we possibly know the answer to that question, Terence?

        Reply

    229. robert richardson says

      my safelink phone is broken, wont hold a charge, wont work’
      i live in clearwater florida where can i take the phone to get a new one.
      i get food stamps, medicade and am on ssi and 69 years old
      Enrollment ID: 29017152

      Reply

    230. kristy kay johnson says

      i just tried to sign up for a phone for my house hold i remember having one a couple years ago while i i lived in henderson, tx back in 2012/2013 but I moved back to my home town 3yrs ago. i let my cumin live at my residence for the past year. She an her kids moved out sunday. Now it keeps telling me 2 familys at that address. i used cricket service up until august this year what do i need to do to find out if some one has signed up or reinstated the phone for my residence address or what i need to do to get this straightened out i have 3 small children an no phone at this time.

      Reply

      • Free Government Cell Phones says

        Have you actually spoken to a service provider’s customer service team to discuss this issue? If not, that’s what you should do ASAP.

        Reply

    231. Richard Sommers says

      I am a Safelink customer in NYC, and they are not honoring their stated phone replacement policy and even admit I am eligible for a free replacement as a medicaid recipient, but they will not replace the broken, (defective) phone.

      Reply

      • Free Government Cell Phones says

        Sounds like it’s time for you to switch service providers, Richard. The new provider will give you your old number back, and since you’ll be a new customer, you’ll receive a newer smart phone. You can find all the companies offering Lifeline plans in your state at this link:

        https://www.freegovernmentcellphones.net/states

        Reply

    232. pearl trotter says

      need a new phone the port is faulty and it wont charge. pearl trotter my phone number is 209 499 **** with
      I can borrow friend phone 209 241 ****

      \

      Reply

      • Free Government Cell Phones says

        As a rule of thumb, most free government cell phone companies will make you pay a relatively small fee to upgrade, but you may get lucky and get one for free. The only way to know is to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

        Reply

    235. Ngoc Nguyen says

      My phone is 831-917-**** have trouble when I was using internet it was virus attacked, Now phone is disible .Could I get free new cellphone ?
      Thanks

      Reply

    236. Lety says

      Hi,

      My phone was stolen, I called Assurance Wireless for few times to let them know and get another one, they promised to help me and send me another one but they did nothing, even if they charged me for the shipping.
      I really need another free phone, I qualify for it but I can’t trust Assurance Wireless customer service to call them back because all they did was to lye and rip me off.
      In this case, can you tell me please where should I call to really get help and get the free phone I need so much?
      Looking forward to hearing from you.
      Thank you

      Reply

    237. Debra says

      First I read the above and it has great information wish I had read it before, My mom is 88 yrs old , she lost her Trac phone, which she has had for over 5 yrs. . She went to a place that was at the side of the road, and talked with them about getting a new phone, the guy took all her information and said that she eligible for a Sprint phone. He never told her to notify Trac phone that she was changing service. How her new phone says she already has a phone. My question should she get a hold of Trac phone and tell them that she is changing to Sprint and then tell Sprint that she change to them. Any help would be appreciated I really don’t want her going to jail or be fined, When the guy at the side of the road said she was able to do it. Thank you for your help

      Reply

      • Free Government Cell Phones says

        That’s what this website’s all about, Jennifer. Click around and you’ll find everything you need to know and before you know it, you’ll be calling on your free government cell phone.

        Reply

    242. Regina Barton says

      My name is Regina Barton my phone had brokern I can not charger my phone at all . And the model of the phone is ZTE( Z798BL ) can not chargern my phone so help the number to the 860970**** please help me. Thank you

      Reply

    243. Kassandrea Marie church says

      I want to locate my Obama phone or disconnect because I know someone has it n has been using it since last july

      Reply

      • Free Government Cell Phones says

        Contact your service provider’s customer service team. They can cut off your service.

        Reply

          • Free Government Cell Phones says

            You may be able to use the phone you have, Debra, but you will need to contact your service provider to find out if that phone is compatible with its national cell network and if it offers a BYOP (Bring Your Own Phone) plan.

            Reply

      • Free Government Cell Phones says

        We’re pretty sure the article above doesn’t say you can get a replacement phone by leaving a comment on this website. But maybe we’re wrong.

        Reply

      • Free Government Cell Phones says

        If only you could find an article called something like “How do I get a replacement for a lost, stolen or broken phone” that would tell you what to do. Try Googling it to see what you come up with.

        Reply

    253. Rolf Watness says

      My stolen phone # is 619-534-****. I need to find out which carrier I am with so it can be turned off. Can you help?

      Reply

      • Free Government Cell Phones says

        You have a couple choices. If it goes unused for 60 days it will automatically be turned off. If you get to your re-enrollment period and do not reenroll, it will also automatically be turned off. But if you really want it turned off NOW, visit the USAC.org website consumer/Lifeline section. It can help you with situations like this.

        Reply

      • Jannette Colon says

        I have a cataract, I am diabetic with bad vision and have Behcet’s Syndrome which causes eye infections. All of this makes my vision bad. I need a large phone. The phone I have is small and hard to see plus battery keeps dying. Need large screen phone, please!

        Reply

        • Free Government Cell Phones says

          You need to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone to find out what kind of services they offer for vision-impaired customers.

          Reply

    254. john lind says

      I use my phone to look at adult entertainmint.I am a adultand thats my right.. Well, I got caught looking at it on the bus and even though it was nobodys busniss somebody told on me and this tough guy told me I better put that s–t away and zip my pants up before he throws me off the bus. I said f you pal and kept doing my business because i dont have intrnet at home and the bus does and i already got banned at mcdonalds and the libary. Well this manaiac grabs my phone out of my hand, slams it on the floor and stomps it. Broke in pieces. No surpirse ther he was one of them gang banger types. Then he said he’d do the same thing to my face if i dont get off the bus.
      Anyways its been a few years ive had this phone Alatel dan model from assurance wirless but i think considering this maniacs actions im super intitled to a new phone.
      my adress is (deleted for the reader’s protection).
      I expect compinsation for loss of my phone since it wasnt my fault.
      Thank you

      Reply

      • Free Government Cell Phones says

        Rarely does a day go by when at least one reader doesn’t surprise us with a strange tale. And while we often give out a Comment of the Day award, this one must be nominated for Comment of the Year and simultaneously set the bar very high for any other potential competitors.

        But bringing things back down to the real world, we doubt that any service provider is going to replace your phone after it was smashed because you were watching porn on the bus. Our advice would be to enroll with any other company offering plans in your state. And if the customer service agent asks what happened to your old phone, how about if you just plain tell her it got broken rather than going into detail about how it got broken.

        Good luck.

        Reply

    255. Sylvester allen says

      My phone number is 1216 647 **** i don’t have no phone service it keep telling me that i don’t have a sim card please text me to let me know if you can fix my phone

      Reply

      • Free Government Cell Phones says

        Let’s say we were your service provider (which we’re not). How could we text you if your phone doesn’t work?

        Reply

    258. Pamela Heiman says

      How can I upgrade my qlink phone and transfer all of my information, phone is like 5 years old

      Reply

      • Free Government Cell Phones says

        Two different questions. First, you can upgrade by purchasing an upgraded phone from Q Link OR by purchasing a Q Link-compatible phone somewhere else and participating in the company’s BYOP (bring Your Own Phone) program.

        As to transferring your data, that’s way beyond our area of expertise. Try Googling “user manual” and the make and model of your upgraded phone (when you get it).

        Reply

    259. Harold PIERRE says

      Hello,
      Would you please sent me anew wireless phone at:
      **** ***** street Ministry
      Philadelphia, PA
      19107.
      My phone number is (: 267)-701-****

      Reply

      • Free Government Cell Phones says

        Sorry, Harold, but we cant send you anything except our best wishes because we are not a Lifeline service provider. Check with your service provider.

        Reply

    260. Joseph Melagrano says

      I currently have a Alcatel free phone that I’ve had since I believe around the end of October in 2018. My phone works but constantly freezes and moves like it has a mind of its own. Long story short, I need a replacement if possible cause I FaceTime my girlfriend who’s 300 miles away and this it always causing trouble and needs new one, please email me

      Reply

      • Free Government Cell Phones says

        Next time you get your phone working, use it to call 6-1-1 and that will connect you to your service provider’s customer service team.

        Reply

    261. Martha says

      Hi i was suppose to get a new phone replacement. But never got it . I don’t know if u are a safe link . A person has bn getting in my mail box. So if u did it was stolen again

      Reply

      • Free Government Cell Phones says

        Sorry, Martha, but you are correct that we are not Safelink. Check the Safelink website’s “Check Your Status” function.

        Reply

    262. Q. Oliver says

      May 25, 2019

      UPSET CUSTOMER

      I have had my phone for 2 years and it finally went out on me where:
      1. I CAN NOT HEAR ANYTHING ON THE PHONE
      2. WHEN TRYING TO DIAL OUT THE PHONE IS STUCK IN DIALING THEN CUTS OFF
      3. WHEN SOMEONE CALLS ME IT GOES STRAIGHT TO VOICEMAIL.

      Customer service reset the phone 5 times with 2 representatives then I asked for a supervisor and he reset it and then they said they will send me replacement BUT I HAD TO PAY FOR THE SHIPPING $5.99 BECAUSE THE PHONE IS OUT OF WARRANTY!!!

      IF THIS WAS THE CASE HOW COME THEY DIDN’T NOTIFY ME I HAD A WARRANTY OR SEND ME A FREE UPGRADE ON THE CELL PHONE??!!!

      Reply

      • Free Government Cell Phones says

        Seriously? You’re complaining about $5.99 in shipping? Most people are required to pay $25 or more for a replacement phone. Consider yourself one of the lucky ones, Q.

        Reply

    263. yolanda liontas says

      I appreciate having a phone you have provided for me , But I am sorry to say I have lost my phone and have been searching for it for three weeks now I had just got it two weeks before. ;And I really didn’t have a chance to even really program it. How do I get a replacement ? Or can I get another one even if I had just received it?
      can you please let me know what I can do to get another or can I? Thank you,: from Yolanda Liontas

      Reply

      • Free Government Cell Phones says

        If only you could find an informative article that went into lots of details in answering the question, “How do I get a replacement for a lost, stolen or broken phone?” Maybe you could Google that question and see what comes up.

        Reply

    264. Holly Johnson says

      Hi my name is Holly Johnson and i lost my free cellphone and i did live in Chattanooga Tennessee but I moved to Columbia Tennessee now my address is (DELETED) 38401. my house phone number is 1-931-548-**** because i have been trying do the application to get a new free cellphone and i haven’t heard back from all

      Reply

      • Free Government Cell Phones says

        Check the website of the company to whom you submitted an application, Holly. It may have a “Check Your Status” function. If not, call the customer service team.

        Reply

    266. Annette Rodriguez says

      I have TruConnect and my sim card doesn’t work they have sent two so far and my phone still doesn’t work how can I get a knew phone

      Reply

    267. caridad sencion says

      Dear sirs, I recently received a government wireless phone, but some how I lost it, Can you please help me to acquired a replacement phone, please
      my name is Caridad Sencion.
      my email address is *******@gmail.com,
      I appreciated you great help,

      Reply

      • Free Government Cell Phones says

        Do as the article above recommends, Caridad. We are not a free government cell phone company, so we cannot help you with this request.

        Reply

      • tanner shelato says

        a girl stole my phone and i really have to have a phone for my work to stay in contact with my work and my boss cuz the kind of work i do please can u please give me one replacement phone it will be my first one and the only one ill ever asked u for my freind went to go retrave my phone and about got beat up buy five phone i really need my phone back please

        Reply

        • Free Government Cell Phones says

          Sorry, Tanner, but you can’t get a free cell phone by leaving a groveling comment at this website, because we are NOT a Lifeline service provider. You need to read the article above and follow those instructions.

          Reply

    269. Lori says

      My brother has one of these free phones and the battery wont keep a charge. Unfortunately he cant remember which service his phone is from. How can I find out which service so I can look into getting a new battery or the phone replaced?

      Reply

      • Free Government Cell Phones says

        If he calls 6-1-1 on his free government cell phone, he will be connected to his service provider’s customer service team.

        Reply

    270. eddie pruitt c/o DHMC says

      I am in the hospital and missed the call in time. How can I reactive my phone.
      thanks
      eddie

      Reply

      • Free Government Cell Phones says

        No way to reactivate it, Eddie. You’ll need to reenroll with the same company or a different one.

        Reply

    271. Lauri says

      The phone I have is having a software issue, a friend has a old phone he does not use. Can I add my SIM card and use it? I do not want to get my account deactivated.

      Reply

      • Free Government Cell Phones says

        Not all cell phones are compatible with all cell networks, Lauri. So it’s impossible for us to answer your question without a lot more information. Call your service provider’s customer service team to find out if the make and model of your friend’s phone is compatible with your service provider’s network.

        Reply

    272. Bobby Magee says

      My ANS phone seemed o be dying a slow death since he day I had it. Now its totally dead and will not take any sort of charge, I had bought eight different cords and charges and have nothing as far as battery life goes. Before this It was taking longer and it getting more difficult by the day to have it accept a charge. I defiantly need a new phone as I’ve been unemployed for a while and am waiting for six companies whom I interviewed with to try to reach me at any time soon. These sites keep running me around in circles and the phone number they gave me service has been the worst and that’s after 15 calls of trying o get someone to speak English I can understand.
      Any help or assistance would be of great acceptance and thanks.
      ********@gmail.com because I don’t have a clue how I found this page and probably never will again

      Reply

      • Free Government Cell Phones says

        Sorry, Bobby, but we can’t respond to individual comments and questions because we get so many of them every day. The best we can recommend is calling 6-1-1 on your free government cell phone (if it’s still working well enough to do that) to connect yourself to customer service. Ask to speak to a supervisor. Perhaps that will help a little.

        Reply

    273. Paul A. Reardon says

      My safelink phone was destroyed. When I reported this to safelink, I was told I could not get a replacement for 90 days. I really need a phone. I do not feel I should have to wait 3 months for a phone. Please help me get a phone! Thanks for all your help. Best regards, Paul Reardon. Peace.

      Reply

      • Free Government Cell Phones says

        You can switch service providers at any time after you’ve had service with your current provider for longer than 60 days. That would get you a new phone much quicker than 60 days. (By the way, you are the first reader to ever report a service provider requiring you to wait 90 days.)

        Reply

    276. RUFUS MCGILL says

      I lost my phone a while ago I did not no how to go by letting some one no until now a friend told told me to get on the internet and ask and that what I did

      Reply

    277. william fearn says

      i lost my phone and reported it its been shut off but i need a replacement william fearn 520 589 ****

      Reply

    278. Dudhwanie Dianand says

      To whom this may concern…
      Hi my name is Dudhwanie Dianand i live in schenectady n.y my phone was stolen at the bus stop on state street. .in schenectady n.y. It was a alcatel a30 free government phone from assurance wireless. I received the phone at the end of december 2018. I am a mental health patient and my phone is very important to me. I have numerous important numbers on that phone that i desperately need. Especially for my doctors appointments gecause my memory is bad because i suffered a tramatic brain injury in the year of september 2000. I now receive ssi medicaid and snap benefits. please contact me at my email as soon as possible. Thank you and have a nice day.

      Reply

      • Free Government Cell Phones says

        We cannot contact you individually, Dudhwanie, because of the volume of comments and questions we receive every day. But you need to contact your service provider’s customer service team.

        Reply

    279. Dudhwanie Dianand says

      Hello my name is Dudhwanie Dianand. My phone was stolen from me i really need a replacement phone i see on your website there is a 1 year insurance policy for my phone. I really need my phone because i am a mental health patient and really need mt phone for my doctors appointments and family contacts. please if your company can mail me another phone at my address. my address is *** ********* schenectady N.Y. 12304. thank you and have a nice day to whom this may concern.

      Reply

    280. lxvf says

      My phone is lost or was stolen. I cannot do a police report without your help.
      Can you track down the phone ? I need to know whether it was stolen at the car field where my car was towed away from Walmart parking area in Tampa or it was in Chile, southamerica, or here in 34205.
      I always thought that that would be easy!!
      How come we, US=citizens, can be tracked down to be caught … and now it seems that a search of the phone itself cannot be traced??!!
      I demand an explanation!

      Reply

      • Free Government Cell Phones says

        Do you realize that you are demanding explanations from people who couldn’t possibly give them to you, Ix? This is an independent informational website, NOT your service provider.

        Reply

    281. J...V says

      i have ASSURANCE WIRELESS free phone via DSS benefits.
      – it says if you LOSE YOUR PHONE THEY WILL REPLACE IT FOR FREE..
      OR
      – IF YOUR PHONE BREAKS WITHIN THE FIRST YEAR THEN IT WILL BE REPLACED/COVERED UNDER THE WARRANTY..
      – – now what if you still have your phone but it’s past the year warranty, so it will no longer be replaced that way? it seems they may want to charge you for a new phone, which i cant afford., SHOULD ONE JUST SAY THAT THEY LOST THE PHONE THEN, IF ITS AFTER A YEAR,? TO MAKE SURE THEY GET A NEW ONE FOR FREE?
      – it seems kinda dumb that they will replace it for free regardless if its lost/stolen, but only replace it for free if it breaks in less then a year..but if you keep it for more then a year and it breaks then you have to pay..
      – I HEARD IN NEW YORK YOU ARE ALLOWED 1 NEW REPLACEMENT PHONE (REGARDLESS) ONCE EVERY 12 MONTHS, EVEN IF ITS NOT BROKEN OR LOST/STOLEN..
      – – CAN ANYONE VERIFY THIS AS ACCURATE ?

      Reply

    282. James L. Burnett Jr. says

      Hi, I have an Alcatel phone which, please don’t laugh, my dog chewed. I have the phone I just can’t read the screen. What do I do to get it replaced? the information I read was for lost or stolen phones, my is not either. My email address is ********@twc.com and the phone number is 440-723-****. Please let me know what to do if you want me to return it or what. I’m not sure what service I have I believe it is safelink, can you confirm that for me. Thanks for your time.
      Beth Burnett

      Reply

      • Free Government Cell Phones says

        Stolen, lost or dog bitten makes no difference, James. The info you need about replacement phones is in the article above.

        Reply

    284. Johnny Wright Jr says

      I had lost my assurance phone or it may have been stolen they are sending me a replacement.Will that be in mail or fed-ex?

      Reply

    285. Juan says

      Thanks for the information on this page. I have a problem with my Life Wireless phone that the battery is draining too fast and sometimes it takes hours to charge even if is at 70% for example and i don’t see information regarding replacement because of malfunction.

      Reply

    286. Crystal Cheyenne Bueker says

      Hello my name is Crystal Bueker and I need a replacement smartphone sent to me because my phone or my SIM’s card isn’t working thank you

      Reply

      • Free Government Cell Phones says

        We keep our distance from tech questions, Kevin. Call AT&T customer service to get your question answered accurately.

        Reply

    288. CP says

      Hi
      i met a street agent and tried to apply for a phone but it took too long to process the application, so i left with out a phone however now i see i was approved for a phone but never got the phone!!!
      HOW CAN I CONTACT THE STREET AGENT TO GET MY PHONE OR ANY OTHER HELP IS APPRECIATED
      thanks

      Reply

      • Free Government Cell Phones says

        Now you know one of the reasons we urge our readers NOT to enroll at street events. If you know what company you enrolled with, you can try contacting its customer service team.

        Reply

    291. daryl c jones says

      my name is daryl jones I need a new replacement phones how do it online because I do not have work phone rite now. please email a way to get get one..
      thank you

      Reply

    293. Gretchen Bolster says

      I don’t think my free phone’s carrier is listed here. I can’t charge the thing so I can’t turn it on to see what or who my carrier is. Is there another way to figure this out?

      Reply

      • Free Government Cell Phones says

        Visit the USAC.org website. Click around and you’ll find where they help people solve your exact problem.

        Reply

    294. Lashonda Kirkland says

      I lost my assurance phone and need to get another one. I called the 8883215880 but its just saying to recertify.

      Reply

    295. Nikki says

      My hat goes off to you sir, for continually being available to answer the concerns for those of us that throughly read the entire article, but weren’t able to find the information we needed. I actually started laughing out loud while reading through all these comments, and shared a few with my husband. You have the patience of a Saint. Each comment that displays just how ignorant/lazy/stupid people are seemed to leech a liitle more of my faith in humanity away.

      I have read through the entire article, and read each of your responses to questions similar to mine, but I want to make 100% sure I understand the new switching providers policy before I do something that will result in losing my phone for a year.
      So here’s my dilemma … I have had Access Wireless (Which is a company not listed in your article,) as my lifeline provider in AZ continuously without needed a replacement phone for almost 4 years. Last week I had my purse stolen, which had my Access Wireless phone inside, so I can’t call 6-1-1 from it to contact customer service. I went to their website to read what, if any, information they provided for a phone replacement policy.

      ** Access Wireless’ lost/stolen phone policy: “Call Customer Care immediately at 1-866-594-3644 to report the phone lost or stolen. An agent will suspend the phone so it cannot be used.” For anyone who may have Access Wireless, this is the only information they provide. My question is, Access Wireless only gives me the option to pay $25 for a ZTE-hunk-a-junk, buy a new phone from their “upgrade phone” store, or BYOP, which none of mine are compatible with. So what I need to know is, with the new change to how often we can switch providers, since I have had continuous service for more than 1 Year with Access Wireless, can I just CANCEL my lifeline account/benefit with Access Wireless, then immediately re-enroll with a different provider? If yes, and the new provider offers new customers a free phone, would that include me even though I’m new to that provider, but a returning/re-enrolling lifeline user? I just don’t want to cancel with Access only to find out I have to wait to get a phone from a different company, because I just completed my annual re-certification through Access. Any help you could provide would greatly be appreciated.

      Reply

    297. Larissa says

      My safelink phone was stolen and i called to suspend acct and get a replacement phone i was told by the representative that a replacement would arrive in 3-5 business and gave a ticket number after the arrival time passed go back into safe link again explain to the representative about my private conversation when suspending my account and I was told by that Representatives that they do not offer replacement phone what can I do to get a replacement phone since I was giving false information

      Reply

        • Fran says

          This happened to me as well. I’ve been looking around to find a deal but I just can’t afford it. Got some fun pricey car problems I just found out about. 🙂 Other than Assurance and Safetlink, are there any other providers that offer an android smartphone? I’ve been looking online but the articles are too far in the past where the information could be out of OR I get conflicting information. I don’t want to sign up with a provider expecting a decent phone and then receive another “smartphone” like Assurance did. lol. But Safelink’s was great I was so surprised and appreciative! Then a crack head on the street stole it. -_-

          Reply

      • Penny Hayes says

        My phone quite working I looked no sim card plus it’s so small I can’t use it so I’ve been waiting for a sim card for my Samsung Galaxy note ,been waiting since October 22 and I still have nothing please send sim card so I can use my own phone because I can’t use yours he stut it off

        Reply

        • Free Government Cell Phones says

          We are not your service provider, Penny. You need to contact its customer service team directly.

          Reply

    298. michelle Renee Roark says

      This Michelle Roark my free safe link cell phone broke and cant get in to it I need new one how do I get replacement one

      Reply

      • Free Government Cell Phones says

        We’re not sure how to help you if you don’t read, John. Since this is a print medium, you won’t know what our answer is if you don’t read. Maybe you can get someone to read this website to you.

        Reply

    301. Keeshun Jackson says

      My phone was stolen,please cancel my service someones been using illegally.contract name is Keeshun Jackson,i forget the number! i think its 310)367-****. sorry not sure if the numerical is correct! you can close by name!!thannk you!

      Reply

      • Free Government Cell Phones says

        One idea might be to read the article on this page. You know, the one that’s titled, “How do I get a replacement for a lost, stolen or broken phone?”

        Reply

        • Nic says

          Whoever is commenting from “Free Government Cell Phones” account has quite the snarky attitude. The title of the article says “lost, stolen, or broken,” yes, however all through the article only describes “lost or stolen,” so it’s understandable why people are confused. Have a little more professional compassion rather than snarky attitude please. I’ve read three responses with snarky replies and it’s unprofessional.

          Reply

          • Free Government Cell Phones says

            Who said you get to determine what’s snarky and what’s not, Nic? It’s our website and we’ll be snarky as hell if we want to be. As we always say, you could just visit some other website that specializes in the Lifeline free government cell phone program and spends more time answering readers’ questions…if only there were such a site. Unfortunately for you, there isn’t. This is it. This is the original and by far the biggest website dedicated to this subject, and as far as we know, the only one that actually answers questions day in and day out. So you’re out of luck. This is it. Either shut up and put up with some occasional snark or go without what this website offers. Got it?

            Reply

    303. Eric Francis says

      I lost my cell phone, I tried to call safeline wireless to cancelled to contract. Could I replaced my old phone, can get a new one?

      Reply

      • Free Government Cell Phones says

        You’ve left out some information, Eric. What did Safelink say when you called them? What did they tell you about cancelling your contract and/or replacing your old phone?

        Reply

      • Free Government Cell Phones says

        Sorry to hear that, Jean. Too bad you can’t find an article called “How to I get a replacement for a lost, stone or broken phone” that’s chock full of info that would tell you what to do.

        Reply

    305. amy says

      Anyone know SafetyNet wireless’s policy? I’m in Southern California. Service is the worst. Anyone have a recommendation for a decent service Company in Southern California?

      Reply

    306. Tim T says

      Dear free government cellphone guy.
      You are quite the smart ass to most of these folks. I understand most people don’t read what they should or follow direction the way they should but if you are finding yourself burnt out on these folks and can’t keep yourself from being that way towards them then shut he site down and do something else that don’t involve the public such as a garbage man or one of those guys that drive around and clean out Porta potties. You would be perfect for that but I understand why they think your a real government official it’s your shitty attitude maybe?

      Reply

      • Free Government Cell Phones says

        You want a shitty attitude? Go screw yourself. Is it really asking too much for people to actually read the words on a page before asking a question that they could easily answer for themselves? You are a moron. In fact, that may be giving you too much credit. Go read another free government cell phone website that delivers the sort of information and service that we deliver day in and day out 365 days a year. Oh, wait. What’s that? There is no other website that comes anywhere near matching what we offer? Looks like you’re out of luck, moron.

        Reply

      • Free Government Cell Phones says

        Read the freakin’ article on this page, Robin. Jeez, it’s getting to the point that we just can’t believe how lazy some of our readers are. To repeat, read the freakin’ article on this page. Is that asking too much?

        Reply

    308. elizabeth POOLE says

      I was hit in a car accident and shattered my phone all over my totaled van…Can you assist me in getting another phone

      Reply

      • Free Government Cell Phones says

        We are absolutely dumbfounded that people leave comments like yours below an article titled “How do I get a replacement for a lost, stolen or broken phone?”

        Reply

    309. Gary Godsmack says

      Qlink charges $25 for a replacement phone….I have already replaced my lost phone once but now that one was stolen and it is being used every day by someone…….I JUST WANT TO CANCEL MY QLINK PHONE but the company doesn’t offer that option……how do I get my stolen phone turned off without paying qlink?

      Reply

      • Free Government Cell Phones says

        Why shouldn’t you pay for what you received, Gary? You ordered it. You received it. It’s not Q Link’s fault that it was stolen. Man up, dude.

        Reply

    310. Dale Juliano says

      I got a phone from QLink and started my Lifeline benefit with QLink. The phone no longer works. If I transfer my Lifeline benefit to another company, will the new company send a new phone or would the new company want me to use the phone I already got from QLink? Thank you in advance, Dale Juliano

      Reply

      • Free Government Cell Phones says

        You can change service providers every 60 days if you wish. Yes, the new company will send you a new cell phone.

        Reply

    311. Grateful Customer says

      Some of you should be asbamed of yourselves for the comments posted….& many need to go back 2 your public school & learn how to spell basic English…i just wanted to say THANK YOU 2 SAFELINK for my free phone!!! I am a single mom who supports my kids by WORKING & not freeloading off TAXPAYERS. We have NO HEALTH INSURANCE so we do get Medicaid. But i pay my HOUSE PAYMENT (NOT PUBLIC HOUSING) BUY OUR GROCERIES & WORK HARD 5 EVERY PENNY UNLIKE THOSE WAITING ON THE FIRST OF THE MONTH…Never had the extra money 2 have the LUXURY of a cell phone, so THANK YOU VERY MUCH 4 the phone!!! I Appreciate it very much & there really are people in NEED , not like those who are content in poverty…as long as they blame ANYONE BUT THEMSELVES 4 THEIR ECONOMIC STATUS..

      Reply

    312. Rhonda says

      I was told I could use my own phone by SafeLink but it only worked for about month now it won’t let me call or get calls on my own motoz2

      Reply

    314. Fla says

      What a scam safe link never sent my phone? What kind of program is this? This is since Aug sent all my paperwork now they tell me not entitled too a phone !??? Govt needs too do better are they ser ious?

      Reply

      • Free Government Cell Phones says

        From their website:

        Q LINK Wireless customers shall have up to fourteen (14) days from the delivery date of their Mobile Device to return any defective Mobile Device and/or accessories to Q LINK Wireless. Q LINK Wireless will exchange a defective Mobile Device for a replacement phone, at Q LINK Wireless’s discretion, during this period, only pursuant to the terms of the Limited Warranty (Section 27) set forth below. For a defective phone replacement, call Q LINK Wireless Customer Support at 1-855-754-6543.

        Reply

      • Free Government Cell Phones says

        You didn’t mention who your service provider is, but we’d suggest going to its website to see if that is a service they offer or if you can contact customer service via email or an online chat.

        Reply

    318. Michael Paul Bravo says

      Living in Colorado, I had a basic model free Obama phone from Blue Jay Wireless. Then the company switched to (Standup Wireless) I think? Any way, I lost the phone down dumpster diving for food. I make contact with Standup Wireless, they suspend my number and service but they tell me I have to buy a $20.00 phone. I write back reminding Darrin, (the Standup representative), if there was true economic reason why I couldn’t pay a cell phone in the first place, supported by the programs I qualify for), it is hard to believe that you (Darrin) and Standup Wireless would work against the Lifeline purpose of service.

      Money is a barrier for a certain population; congress recognized this fact and enacted legislation productive, and made basic, simple phone service free for those who couldn’t before afford to be connected to the rest of the world.

      So… now we are back at the $20.00 Standup Wireless asks me if the have to send me cell-phone replacement. This is peculiar. Take pause for two issues. First, Standup Wireless is similar to BlueJay Wireless because, both of their business company models provide qualified customers an extremely simple telephone device. Standup Wireless has no true claim to feel cheated or “taken advantage of” seeing that the fact is Standup Wireless has never provided me a phone in the first place.

      How can this company expect this same population, who couldn’t afford phone service in the first place, to some how generate the funds now. The reason why we qualify for free phones and free basic service is because we have expendable cash.

      I asked Standup Wireless if they have a service of collecting old phones and using these old phones for the purpose of replacements. Standup Wireless told me their company had no service such as this. Only after I asked and persisted, did they let me know that if I had an old T-mobile phone, I could possibly use that to continue my service. Is T-Mobile lying when they tell me my only option is to purchase a new phone or find access specifically to an old T-Mobile phone?

      Reply

      • Free Government Cell Phones says

        It’s pretty rare for any of the free government cell phone companies to give out free replacement phones, Michael. We won’t say never, but rarely. Most of the companies also offer BYOP (Bring Your Own Phone) plans such as the one described to you. The only catch is that the phone your bring to the program must be compatible with your service provider’s network. Not all cell phones are compatible with all networks. So everything they told you is true although it’s not exactly what you wanted to hear.

        Reply

    319. Angela Casey says

      I have an old Verizon phone will it work to replace my assurance wireless phone…? If so where do i go online to change or a phone # please…

      Reply

      • Free Government Cell Phones says

        Not all cell phones are compatible with all cell networks, Angela. You need to speak to your service provider’s customer service or tech support team to find out if the specific make and model you have is compatible with the service provider’s network. You can contact them by calling 6-1-1 on your free government cell phone.

        Reply

    320. Mark Way says

      I called Assurance and asked for a new phone. I have had it for years. The lady said ok. It would take 7 to 10 days. Its been a month.Tried calling about the new phone.Now mine doesn’t work anymore. I am 66 years old. Is it normal to be cut off for asking for a new phone? I am puzzled. I had just reapplied for a new year.

      Reply

      • Free Government Cell Phones says

        It shouldn’t be normal. You should expect to pay some relatively reasonable fee for the new phone, but you shouldn’t be jerked around like this.

        Reply

    321. Campbell Janssen says

      I got a new phone and service in Las Vegas NV and it is a Vortex Beat 8. All of a sudden it says
      ” no sim card ” it is inside the phone and have tried everything. I put the sim in a friends Tmobile and it registered so its not the card. I cant figure the actuall carrier im using How do i find this out??

      Reply

      • Free Government Cell Phones says

        If your phone is working, use it to call 6-1-1 and you will be connected to your service provider’s customer service team. If it’s not working, visit USAC.org and they can help you figure out who your provider is.

        Reply

      • 2105552550 says

        611 or (not recommended) but… A thin piece of paper between the back of your sim and the port to push the connection better together.

        Reply

    322. Darrell Banks says

      Hi my name is Darrell Banks I am a Assurance Wireless plan user i am disabled and my service was suspended i spoke with a representative And explained i will be returning the phone i just simply for got in the mail on Saturday 08-25-2018 if there is in anyway you can reactive my service this will be greatly appreciated right now I have to go 45 minutes away to get to a phone that is working and this is if the office building is open or allows me to use there service so I Hope you can see the desperate need for me to to have a working phone i sincerely hope you do understand and will activate my service today i do apologize for the inconveince and i will be waiting for your prompt response.

      Reply

      • Free Government Cell Phones says

        Sorry to hear about the cancellation, Darrell, but we are not Assurance Wireless, so we cannot reactivate your phone. You’ll need to contact customer service and we wouldn’t be surprised if you end up needing to re-enroll. Good luck.

        Reply

    324. Alicia says

      Im in need of a new goverment phone mine got too i was on bus i had bags in my hand my phone feel out my hand and i bent down grab it and someone had picked it up already it was a sky brand phone

      Reply

      • Free Government Cell Phones says

        Seriously, James? Did you really leave a comment that says, “How do I get a replacement phone?” right below an article titled “How do I get a replacement for a lost, stolen or broken phone?” This is proof, we suppose, that the old saying is correct: You can lead a horse to water, but you can’t make him drink.

        Reply

      • Free Government Cell Phones says

        The USAC can have you figure out which company you were enrolled with, Jervere. Visit them at USAC.org.

        Reply

      • Free Government Cell Phones says

        We can’t send you a new phone because we are not your service provider, Marie. This is an independent informational website. You need to do as the article instructs.

        Reply

    334. Michael R Dionne says

      I received a Safelink ZTE smart phone about a year ago. Recently it was lost or stolen, I’m not sure which. I tried to call to report it but could not find a number to call. The only option I could find was to cancel my service. I have a Moto E second gen and tried to start my service back up with it but now safelink wants me to reverify my information. When i first started with safelink I received my phone in a matter of days, verification was done by you online. I used that phone for approximately 7 years, Four years agp I moved to subsidized apartment. A month after getting moved I realized it was time for my recertification with safelink.My phone service was canceled. I had forgotten about the 30 day rule for a notice of change in address.I tried for 2 years to get service . I sent pictures of documents via email.They were not good enough, then I sent photo copies on 2 different occasions. Please help me get a working phone and activate my service.

      Reply

    335. Donna Henry says

      my safelink got broken and I need to have it deactivated. please. I haven’t had it long. enough to get a replacement

      Reply

      • Free Government Cell Phones says

        You need to contact your service provider, Donna. We not that provider, so we cannot deactivate your account.

        Reply

    336. Amy Gould says

      Hello. I was sent a phone from you over a year ago. It was stolen in SC. I was told that I would have to wait 3 months for a replacement. Since then, you sent me a SIM card to put in another track phone, and subsequently provided me airtime service on another track phone I had purchased. Before I get myself to a store where I could do that all over again, I was wondering if I am eligible for a new phone, or just another SIM card. The phone I have now fell into salt water. I doubt the rice trick will work. It has been a few days.
      My current phone number is 401 338 ****. I thank you in advance for your response. I wish I could call instead.

      Reply

      • Free Government Cell Phones says

        You will probably not be eligible for a free replacement (but who knows? Maybe you’ll get lucky). If that’s the case, you can always switch to a new service provider, who will then be required to provide you with a smart phone.

        Reply

    337. Emery dixon says

      My phone dose not work anymore it won’t call out or anything I need another one because this one stop working

      Reply

      • Free Government Cell Phones says

        Check the article above one more time, Emery. Does it say anything about getting a replacement phone by leaving a comment on an independent informational website?

        Reply

      • Free Government Cell Phones says

        Well, we don’t know about you, but we’d start by searching the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?”

        Reply

    339. Martín E. Romero says

      I want to report that my cell phone was stolen. The number is 787-546-****. The person who stole it is making obscene calls to my famiy and friends. I am not intetested in a replacement, my request is that the phone can be inactivated as soon as posible. Thanks for your help.

      Reply

      • Free Government Cell Phones says

        Check the article above, Martin. Does it say that you can deactivate your account by leaving a comment on an independent informational website?

        Reply

      • Free Government Cell Phones says

        Maybe. But only if your phone is compatible with your service provider’s network. Contact customer service to find out if your particular make and model is compatible.

        Reply

    341. Tina Christenson says

      OMG!! Who ever is answering all these “posts” must be a saint!!! I was looking for some info & then a comment caught my eye, & WOW 😵 there are some dumb people out there!!
      Hope you get paid well for this!! Thanks, & Have a great day!! 👍💯📵

      Reply

      • Free Government Cell Phones says

        Well paid? Our compensation consists of the coffee we can drink and praise from the boss when we offer an occasional funny response.

        Reply

    342. Sean says

      Hahahaaaa!!!! Do you actually sit there all day and reply to every moronically redundant question? You are a patient man or woman…. Ok, my turn. I have a budget mobile. It got squished. The number iz still active, but there is no budget mobile to contact anymore for a replacement. I dont want to switch carriers because ive had the same # like 6 years… Any idea who i could contact?

      Reply

      • Free Government Cell Phones says

        Yes, we sit here all day (and sometimes all night) answering the same damn questions over and over and over again. We give polite answers to virtually every question, but every once in a while we just plain snap and our answers aren’t quite so polite.

        You win the award for funniest question of the day. If any readers don’t know why this question is hilarious, you need to read the comments below.

        Reply

    344. Samantha mcintosh says

      I just came back from the store n didn’t relize I lost my phone out of my pocket I’ve tried to call it but someone must of shut it off I need a replacement Asap due to my kids having lots of docs appointment

      Reply

      • Free Government Cell Phones says

        We don’t think you can get a replacement phone by leaving a comment at an independent informational website. But we might be wrong. Please read the article above and let us know if our recollection is correct.

        Reply

    346. Christopher Howard says

      I recently had a phone with your company but due to an incident that had me locked up in jail for a short period of time, I lost my phone and wanted to know if I could get an replacement or do I have to resubmit another application to get a new phone and number.

      Reply

      • Free Government Cell Phones says

        No, you never had a phone with our company because this is an independent informational website, NOT a free government cell phone service provider. If you have not used your former phone for 30 days or more, your account has probably been cancelled. That means you can enroll with any free government cell phone company offering service in your state. Here’s where you can find those plans:

        https://www.freegovernmentcellphones.net/states

        Reply

    348. Grace says

      Lol am I the only one that read the artical? They cannot give you a free phone. Where you can get one is at one of the locations above. This website should help you choose which one is best for you.

      Hahaha thank you to whomever wrote this. Once read it is applicable and useful.

      Reply

    349. Patricia williams says

      I have had my phone for a long time and it can be fully charged and once you call someone you on it for one minute and it goes dead….. can you please send me another free phone for phone number 864 305-****

      Reply

      • Free Government Cell Phones says

        We cannot send you a replacement phone because we are not your service provider, Patricia. This is an independent informational website. You must contact your service provider’s customer service team.

        Reply

    350. Michele M Jackson says

      I need a replacement phone for my number. 661-421-****. Please help me. My phone was broken last night and already my voice-mail is saying my phone number is disconnected

      Reply

    351. Diane Price says

      I accidentally split coffee on my phone SafeLink and it’s not working anymore. Can u help me. Thank you.

      Reply

    353. Rachel Alvarez says

      To whom it may concern:

      As of June 7, 2018 my phone is not in working order due to malfunction of the electronic device, as I am guessing that is the issue. At any rate, I respectfully request a replacement cell phone at your earliest convenience. Below is my contact and cell phone info. If possible please submit my request ASAP due to no access to emergency contact after public hours.

      Rachel Alvarez

      **Drivers license and picture of myself both submitted to approval dept on file, by Krystal in the Brookstone shopping center, in Lake Elsinore, ca.**

      ZTE Model#Z798BL
      S/N 32F477150E3C
      951-447-****

      Please contact via e-mail. Thank you in advance for rushing my request.

      Reply

      • Free Government Cell Phones says

        We are NOT your service provider, Rachel, so we cannot do any of the things you request. You must contact customer service to solve your problems.

        Reply

    357. aila luuri rider says

      I need a replacement phone pH no longer working it was dropped and scream is no longer working

      Reply

      • Free Government Cell Phones says

        We assume you meant “screen,” but we like the word you used instead. Read the article on this page, Aila.

        Reply

    358. QUNRONGCHEN says

      my wireless(phone) was broken ,so it is not work this month. its number is 1 630 613 ****.
      Could I get a replacement phone?
      Thank you for your help.
      Q.R.CHEN

      Reply

    359. Ana Marquez says

      The reason I’m texting is cause I trying to get another phone service.But since the last phone service I had Rand out of service and in order for me to get another phone I would have to disconnect the last phone number I had but the bad thing about it is that I don’t remember the phone number

      Reply

      • Free Government Cell Phones says

        We’re not quite sure what you’re asking, Ana, but if your free government cell phone is still working, call 6-1-1 to be connected to customer service. They can help you out.

        Reply

    360. chester simpson says

      I would like to cancel service to my lost safelink free phone. I do not wish to replace it.

      Reply

      • Free Government Cell Phones says

        We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Chester? Where does it say that?

        Reply

      • Free Government Cell Phones says

        We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Michael? Where does it say that?

        Reply

    363. mark gilbert says

      help, while changing a flat tire, i used my ph. to call work to say I would be late. chanded the tire and hurried to work. Realizing I left my ph. I returned to the spot and no ph.. Had someone at work call me so I could hear it ring in the truck. It did not. My son & I both searched the site of the ‘tire change’ and we found nothing. Please help me get a replacement.

      Reply