As the nation’s leading authority on Lifeline Assistance, the free government cell phone program, we get a lot of questions. But the question we’re asked most often is, “My cell phone was lost or stolen. How can I get it replaced?” In fact, the question is asked so often that we suspect there may be a major crime ring out there dedicated to stealing free government cell phones (just kidding).
Dozens of companies now compete in the Lifeline program and although their “lost or stolen” policies are generally similar, they’re different enough that we thought we could provide a definite public service by compiling the following comprehensive list all those policies together in one place.
There are five free government cell phone companies that are near national in scope plus dozens of others that compete regionally or in a handful of scattered states across the country. Let’s review the five “national” companies first:
Safelink Wireless Replacement Policy
Safelink Wireless is the largest, oldest and best known of the companies that offer free government cell phones. They have millions of customers in 38 states plus Washington, DC and Puerto Rico. It’s lost or stolen policy says:
Lost or Stolen Phone Policy: For any lost or stolen SAFELINK WIRELESS phone, you may request and receive only one replacement phone per customer. The replacement phone will be a refurbished phone. All reported lost and stolen phones will be permanently deactivated. The replacement phone will include only 10 minutes of lost airtime. Any additional airtime that you may have had on your lost phone will not be replaced. In the event you lose your replacement phone or it is stolen, you will need to purchase an additional phone. If a phone is lost or stolen while in transit to the customer before the customer receives the phone, the lost phone and airtime may be replaced as a onetime courtesy in TracFone’s sole discretion.
Assurance Wireless Replacement Policy
Assurance Wireless is a division of Virgin Mobile. It has grown rapidly and now serves 40 states and the District of Columbia. Its lost or stolen policy states:
What should I do if I lose my Assurance Wireless phone?
Don’t panic. Take another look around and try to find your phone.If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone (most likely at no charge). We usually can have it to you in just a few days. .
Call us at 1-888-321-5880 to suspend your account.
What should I do if my Assurance Wireless phone breaks within the first year?
Your Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a replacement mobile phone.
Reachout Wireless Replacement Policy
ReachOut currently offers LifeLine service in Arkansas, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Rhode Island, Texas, West Virginia and Wisconsin. Here’s the text of the company’s lost or stolen policy:
Unfortunately, ReachOut Wireless™ like every wireless provider, cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, ReachOut Wireless™ now offers phones at a discounted price that includes taxes and shipping for one low price. The make and model of the initial mobile phone you received is random according to ReachOut Wireless™ inventory. You are unable to choose which model of phone you initially receive under the ReachOut Wireless™ program.
However ReachOut Wireless™ now offers you the ability purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia replacement handset. The phone you purchase will be factory tested. You may purchase the same or comparable model that you received from ReachOut Wireless™ the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone. With your replacement phone purchase, you will also receive BONUS minutes depending upon the make & model of the phone you purchase.
Budget Mobile Replacement Policy
Budget currently offers free government cell phone plans in 30 states and have already announced expansion plans into 17 more states and Puerto Rico. Here is the company’s lost or stolen policy:
We can suspend your account so no one can use the phone. If you happen to find your phone, please contact our Customer Service department, so we can restore your services. Unfortunately, if you are unable to find your phone, you will need to purchase a replacement phone.
To purchase a replacement phone, you may stop by your local Budget Mobile store, or you may mail a money order in the amount of $20.00 to: Budget Prepay Inc, 1325 Barksdale Blvd, Suite 200, Bossier City, LA 71112. Please be sure to include your account number or mobile number on the money order.
Life Wireless Replacement Policy
Life Wireless does business in 25 states plus Puerto Rico. It’s lost of stolen policy says:
Lost or Stolen Phones: If your Device is lost or stolen you must contact us immediately to report the Device lost or stolen. If your Device is lost or stolen, you will be responsible for all charges incurred on your phone number until you report the theft or loss. You can report your Device as lost or stolen and suspend your service without a charge by contacting us. You may request a replacement through customer service by paying a $20 replacement fee. Replacements will be shipped within 24 business hours on receipt of payment. After you report the theft or loss to us you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any monthly service fees. We and you have a duty to act in good faith and in a reasonable and responsible manner, including in connection with the loss or theft of your Device.
In addition to the Big Five free government cell phone companies, dozens of smaller, regional companies compete in the Lifeline Assistance business. The companies vary from state to state, so let’s review some of the larger ones:
Assist Wireless Replacement Policy
Assist Wireless offers Lifeline Assistance plans in Arkansas, Maryland and Oklahoma with planned expansion in California, Illinois, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Dakota, Pennsylvania and Texas. The company’s lost or stolen policy is as follows:
There is a $25 fee to replace your damaged or lost Lifeline cell phone. You may replace your lost or damaged phone by mailing payment to the address listed below or by completing the online form located on this page using your credit card/debit card. Your handset will be mailed to you at the address you provide in the order. If you choose to mail a check or money order please send payment to the address below:
Assist Wireless
Attention: Phone Replacement
2402 Gravel Drive
Fort Worth, TX 76118** When mailing in a replacement request please include your name, address, mobile number,
contact number, and a $25 check or money order.**
Cintex Wireless Replacement Policy
This regional Lifeline provider offers cell phone plans in Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website is silent on the subject of any lost or stolen policy, but according to an independent online source this is the policy:
If your phone is lost or stolen, your monthly minutes are not protected or reimbursable until you notify the company of your missing phone. You must call 877-304-9183 or visit Cintex Wireless website, (www.cintexwireless.com) Once the company is notified you can buy a new phone and all remaining time and your old phone number will be transferred to you new phone. If minutes were used during the time your phone was lost, they will not be refunded.
Contact:
Website: Cintex Wireless – Apply
PO Box 10707
Gaithersburg, MD 20898
1(800)826-0337
i-Wireless Replacement Policy
i-Wireless is a division of Cincinnati Bell and serves residents of Ohio only. i-Wireless does business under the Access Wireless name, so don’t be confused. They are one and the same. Here’s the company’s lost or stolen policy:
What should I do if I lose my Access Wireless phone?
If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile phone by visiting our website at www.accesswireless.com or by calling Access Wireless at 1-866-594-3644. Upon receiving notice that your mobile phone is lost or stolen, Access Wireless will suspend your account. If you do not either activate a new Access Wireless phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated, you will lose your Access Wireless phone number and Access Wireless will assess you a termination charge equal to the balance in your account, which is not refundable even if you reactivate your account. Customers may purchase a new i-wireless phone at the regular retail price at a participating Kroger store or online at www.iwirelesshome.com, or you may choose to receive a refurbished replacement phone for a fee of $30, plus applicable tax.
StandUp Wireless Replacement Policy
StandUp Wireless is a free cell phone provider in the states of Arizona, Arkansas, Louisiana, Maryland, Michigan, Missouri, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.
Lost or Stolen Phone Policy: For any lost or stolen STAND UP WIRELESS phone, customer should contact STAND UP WIRELESS at 1-800-544-4441 immediately to suspend account. Customer is responsible for all usage, authorized or unauthorized that occurred between the time phone was lost and when it was reported to STAND UP WIRELESS. The customer is responsible for all costs associated with replacement of the phone.
Terracom Wireless Replacement Policy
This is a regional provider that serves the states of Arkansas, Indiana, Iowa, Maryland, Nevada, Oklahoma, Texas, West Virginia or Wisconsin.
Here is how the company’s lost or stolen policy is spelled out on its website:
Lost or Stolen Equipment:
If you lose your handset or have your handset stolen, you are responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at the TerraCom America Service Number located above. Upon receiving notice of the lost or stolen phone, TerraCom Wireless will suspend the account immediately. If you do not either activate a new TerraCom Wireless phone or notify us that you have found your wireless phone within 30 days of the suspension of the account, the account will be deactivated and you will lose the TerraCom Wireless phone number.
Yourtel Wireless Replacement Policy
This regional provider, a sister company of Terracom Wireless, offers free government cell phone plans in Kansas, Illinois. Missouri, Maine, Oklahoma, Pennsylvania, Washington, Rhode Island and Washington. Its lost of stolen policy states:
Unfortunately, YourTel Wireless cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, YourTel Wireless now offers phones at a discounted price that includes taxes and shipping for one low price. You may upgrade your phone at any time as long as you have active service with YourTel Wireless.
YourTel Wireless offers you the ability to purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia as a replacement or upgrade handset. The phone you purchase will be factory tested. If you are replacing a lost phone, you may purchase the same or comparable model that you received from the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone.
ATTENTION: Before making your selection, be advised that you are only allowed 1 transaction for any amount, per 24 hour period.
Wireless for Hope Replacement Policy
Wireless is a small, regional player that operates in Arkansas and Louisiana. They also do business as Easy Wireless. The company’s lost or stolen policy is spelled out on the Easy website:
What should I do if I lose my Easy Wireless phone?
Don’t panic. Take another look around and try to find your phone.
If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days, and we’ll transfer any remaining balance in your account to your replacement phone.
Call us at 611, or 1-877-476-3451 to speak with a customer service representative and request a new phone.
Tag Mobile Replacement Policy
One of the major regional competitors — Tag Mobile — offers no website information on its lost or stolen policy. Considering the number of cell phone owners who evidently lose their phones or have them stolen, this seems to be a major oversight — one we hope Tag will correct soon.
Other Companies’ Replacement Policies
In addition, some free government cell phone companies — primarily the smallest of the competitors — also neglect to include their lost or stolen policies on their websites. Despite our best efforts, we’ve been unable to determine what those policies may be. Those companies include Alaska Communications (Alaska only), Care Wireless (Illinois), True Wireless (Arkansas, Maryland, Oklahoma, Rhode Island and Texas).
Help Finding your Phone
We know how frustrating it is and how much time can be wasted when your cell phone is lost or stolen. We want to help you find it without having to go through all the rigamarole required to get a new one. Androids and iPhones will let you track the phone’s location if it goes missing, but for most of the Lifeline phones from the above carriers, there is no such feature. The only options available are low tech: look between the sofa cushions, under the bed, and in your cost pockets; and revisit places you were last at.
However, if for some reason you have an iPhone or Android, the following videos will help you to use technology to quickly locate exactly where you phone is.
How to locate your Android phone:
How to locate your iPhone:
Edna says
I have a lifeline phone, I work on the weekends and leave my 13 and 15 year old sons at home. Is there a way to get one for them so we can stay in touch while working my 12hr shifts?
Free Government Cell Phones says
The minimum age for a Lifeline account is 18.
Patricia says
I had a SafeLink free phone an someone stole it an how do I go about getting another phone when I had moved to Lexington KY an forgot the phone number to it
Free Government Cell Phones says
If we were you, we’d start by reading the article on this page.
Taraus shephard says
Need the phone number to get another phone somebody stole or lost it I need a phone because of my health please help
Free Government Cell Phones says
We don’t know who your service provider is, but we provide each service provider’s contact info on its individual page.
Pamela GREEN says
Please help me get out of cintex wireless because I never received a call phone its been since June I would like to sign up with someone who is ligett no falsely advertising 🤔
Free Government Cell Phones says
The article tells you everything you need to know. Have you confirmed that you were officially enrolled?
Pamela GREEN says
I signed up with cintex wireless never received a phone can’t get in touch with anyone to find out about the phone everything i email them they say the phone will arrive soon but 4 months later still no phone I would like to unenroll so I can sign up with another provider please tell me how to disenroll if you can’t get intouch with anyone please help me
Free Government Cell Phones says
You can switch service providers any time you want, Pamela. Here’s an article that tells you exactly how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Loretta brown says
I order tablets online
Amy says
How do I know which phone company I’m with
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and your provider’s service team will answer.
Lj Martins says
The Life line Support Center was Wonderful. I am so grateful!,
Free Government Cell Phones says
Glad to hear that it worked out.
Lj Martins says
Jesus Christ the new phone arrived and it does not work !as well. Prayer, just prayer! I’m so over it, My doctors my contacts, financial busniss, are in a bliss of a eclipes. I will wear out and be dead eventually, due to one person sabotaging my account.
Sorry for the hope, really I am.in every regard.
Thankyou for your time and kindness, Lj.
Free Government Cell Phones says
Have you tried enrolling with a different company, LJ? Here’s where you can find all the plans available in your state:
https://www.freegovernmentcellphones.net/states
Lj Martins says
Hello All,
My situation may be resolved, I called Lifeline Support Center, they recertified and reestablish my service. This is the # 1-888-641-****, connect dail #6, and then wait for prompt, dail. 1.
The company knew they were wrong and had sent my replacement phone out 2days ago. I verified it with FedEx.. Funny how that worked out, when in the meantime I was communicating with the Lifeline Support Center.
Happy Trails,
Thankyou for your time and kindness Respectfully Lj Martins
LjMartins says
Also thankyou for responding, I hope you can give me some guidends., in this matter, a mediator would really be great!
Thankyou for your time and kindness Respectfully LjMartins
Lj Martins says
Hi, so this temp. New broad band service is sorely needed, I applied and am now receiving it. My lifeline account for my cell phone was sabotaged, I believe to account that I did not choose my lifeline provider for this purpose. I was strung along for 2 weeks for a replacement phone where my phone stopped working. I cancelled this company. Was my lifeline cell service allowed with the Broadband Program? Did I sabotage my self unknowingly? My Lifeline service began 2016. What do I do?
Thankyou for your time and kindness Respectfully Lj Martins
Free Government Cell Phones says
Yes, you can have both programs with no problem. And don’t be too tough on yourself, LJ, because there are lots of things that could have gone wrong. Have you spoken to your service provider’s customer service team?
LjMartins says
Yes, and it was lie after lie constantly being mislead. Broken phone was reported and arrange,ment for replacement was June 29,2021. I was told it would arrive in 7 to 10 business days, It never arrived. Then the lies began for 10 more days. The result was some kind of internal investigation, never would answer why I was being denied service and phone or why there was a investigation. I cancelled the Service because of this behavior.No one likes to be mistreated, especially me. This company seem to think they can miss treat you. It was not like that until I said I don’t want my broadband thru them. How do I move forward I need my phone, I am disabled and very ill. I made the company aware of it.
Free Government Cell Phones says
There’s nothing we can do to help, LJ. This is an independent informational website. We have no authority nor access to any mediators. Best of luck. Please keep us posted and let our readers know what happens next.
Kristy Bradburn says
No one deal with blink wireless I put a new phone order in and mind you I’ve been with them since 2015 or so and they’ve been “sending it” solve may 2021! And yet my minutes are used only like 8 and than some random texts each month (June, July) and when I call even the auto system lies! Saying it will be an additional “7-10 day” than when I got to a live person he told me the truth y’all ready for this? “Well mam” I hate that when they talk to us how they make you feel some sort if way about injuries about our accounts. So he said that “theyre out of sim cards and are unable to supply the cellphone without a sim card and that my service order is still valid “
Me : yeahhh almost 4 months later I told him to close my account and I want a email to prove I’m not getting more than the one service in my house as I don’t need that craziness in my world..
He said he would be sending one immediate to 72 hours later well nothing still .so I went to inquire for another service I’m still with lifeline and they said I have til October to validate??? For assurance wireless and they’re stating that my old number is still in the system so maybe it’s under that number idk? And at the end of the application and the end of the verifier by life line the page said the info about validate before 10/28/2021 and that the page will close, so than I tried to check status and states theres no information on application status..im ready to pull my hair out why would anyone lie so much with no problem ⚠️ ugh smh lord help me from Michigan..i need the number cuz every one I’ve called goes to silence and straight to thank you for offer to take our survey I didn’t btw. I seen you had the number and had luck can I please have it..im begging because it didn’t show the full number on your comment email me please at kristybradburn0@ Gmail.com or if say on here but I honestly don’t know how I got this far I’ve been looking for help I’m sure you know how that goes after all you went through too.thank you Kristy Bradburn – Michigan
Free Government Cell Phones says
You wrote “blink wireless” but no company with that name participates in the Lifeline free government cell phone program, so we assume you meant Q Link. Is that correct?
LjMartins says
Yes, over 20 days of lies and deciet, constantly being mislead. On June 28 2021 I reported my phone not working dead, would not receive a charge, Arrangement were made for replacement phone same day .10 days went by and nothing arrived. And being mislead and the lies and deceit began for 10 more days. The last manager rep. Said there was a internal investigation, never would say why?, or why I was being denied the phone or service. I told them I am disabled and Kill, and no one should be treated in this manner especially some one who is ill. The stress of speaking to the culture “asian” is already over whelming and no one is responsible. I cancelled the phone and service the communication ordeal is all wrong ., It wasn’t like this until I told them I had another company for my Broadband. They have no respect for our government.. Yet they will take the money, treating the some sick clients like dukey.
Thankyou for responding,
Please help me move forward, A mediator would be great.
Thankyou for your time and kindness Respectfully Lj Martins
casey says
can i use a unlocked phone i have already with the sim card sent with phone?? how am i suppoose to call if my phone broke… i have no way to call
Free Government Cell Phones says
You’ll need to borrow a phone from a friend.
Talisha Morton says
I need a phone
Free Government Cell Phones says
Click around on this website and you’ll learn how to get one.
Jenna says
I need a phone and they keep saying i cant get one but it’s been like 5 years since i had one. Every time is says i cant
Free Government Cell Phones says
Why can’t you get another one? Are they telling you that records show you already have one?
Gary ebner says
Phone went black no response at all, battery reads 4,05 on my volt meter, not dead batt but acts like it,ordered new phone on 6/04/21!paid assurance wireless
Approximatly
$26.95 on 6/04/21
And on 6/11/21, still no phone? I need to contact my dr.s, I need to check bank bal + pay my bills! I cannot get my medicine,nor can I schedule transportation for Drs. Or MRI APPOINTMENT! IF I NEED AMBULANCE, POLICE, OR FIRE DEPT, IM SCREWED! SIGNED GARY EBNER.
DEAD IN THE WATER
Free Government Cell Phones says
Have you spoken to customer service to check the status of your order?
Manuel says
Either I lost my phone or stone started me on my back I need a replacement phone
Kristina says
My phone was broken by my boyfriend it’s domestic violence case …I need a phone or a sim card with same number please asap
Free Government Cell Phones says
Read the article again, Kristina, and see if it says you can get a replacement phone by leaving a comment.
Donna Rutherford says
I need to find out what company I have my phone broke, I need replacement phone
Free Government Cell Phones says
USAC.org offers a service to customers find that info.
Susan Dean says
How do I get an replacement phone and phone number I losted mine and forgot the number
Free Government Cell Phones says
Search the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?” Read that article. It should tell you everything you need to know.
Connie Hartwick says
Lol!! I feel sorry for you having to answer with the same thing over and over again.
” read the article” wow, they are morons are t they? I would have quit if I was you. I just had to comment, you do a great job, I would have quit in the 1st day or have been fired!
Free Government Cell Phones says
Hah! The comment immediately preceding yours (on a different article) says, and we quote, “You don’t need to be a prick. Poor dude is clearly confused.”
Brianna Giorno says
My phone is broken and I’m unable to use it at all I am requesting a replacement phone please my address is
(ADDRESS DELETED)
DOB
*/**/****
I have horizon NJ health
Last 4 of SS# ****
Free Government Cell Phones says
Check that article again, Brianna, and see if it says you can get a replacement phone by leaving a comment on this website.
sharenna morris says
i still have my assurance wireless android cell phone but its been over a year since ive used my cell phone. the cell phone comes on yet it has no minutes on it and i would like to know if i can use this phone and have it activated with a new number for free?
Free Government Cell Phones says
Call Assurance Wireless customer service to ask that question. We would think you could use the phone, but we are not willing to guarantee that 100%.
MAGGIE WALKER says
HOW AM I GOING TO CALL YOU WHEN I DON’T HAVE A PHONE????
MY CELL # IS 774 268 **** MY PIN IS 508394****
AND MY DOGS NAME IS ******
i HAVE AN OLDER PHONE HERE i’D FORGOTTEN ABOUT. cAN i
USE THAT IF YOU ACTIVATE IT? PLEASE!!
M. WALKER
(ADDRESS DELETED)
Free Government Cell Phones says
You aren’t going to call us because we don’t have a phone, either. We are not your service provider. This is an independent informational website. Have you tried to contact your service provider by going through its website? If that’s not an option you will need to borrow a phone.
April York says
My safelink phone is damaged and I need a replacement phone. Everything I have tried hasn’t worked. All websites and phone numbers have been NO help. Please I need a replacement phone.
Free Government Cell Phones says
Have you considered switching to a different company. Here’s how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Linda johnson says
Just got my free assurance phone and it turns on but there is just a white screen. Thats all, it wont do anything. All the phone numbers for help centers are either disconnected or unavailable at this time. I cant use the 611 feature because the phone wont turn on to a home screen, just a blank white screen. What are my options? Who can I call to soeak to a live person?
Free Government Cell Phones says
Unfortunately, Linda, you just have to keep trying. It must be incredibly frustrating.
Mary says
Call 1-888-321-5880. Follow all prompt to report lost, stolen or broken phone. You will eventually get a human being. They will help you if y’all just take the time to reach out and be patient. Nobody reads article in full anymore not comprehend things like in the old days (making 5 f***ing years ago). Pay attention people. This sure had no control over your damn phones. It’s an informational site. Get educated
Idzia de jesus says
I got my SafeLink chip it has no phone number I can’t even activate it what should I do with this situation
Free Government Cell Phones says
Contact your “service” provider’s customer service team.
Ray P Kuta says
I need a new government phone and I don’t remember my cell phone number. Can you help me out with one. Here is my name, address, City and state and zip code. (DELETED)
Free Government Cell Phones says
We cannot help you, Ray. This is an independent informational website so there is no way for us to know your phone number nor service provider.
Heidi Hurd says
I have only had my cell phone for about 3-4 months, and my phone is broken.. I had to download an app to be able to talk into it to send a message… because the whole middle of my phone (numbers and letters) do not work. I cannot even make any phone calls.. I want to keep my phone on until I get a replacement but what can I do? Can someone please help me.
Free Government Cell Phones says
Did you read the article, Heidi?
Shannon Wilkerson says
What kind of phone does assurance wireless send you as a placement phone does anyone know?
Free Government Cell Phones says
No possible way to know, Shannon. They buy phones in bulk and hand them out randomly.
edward marshall says
me and my partner need a replacement phone because they don’t work at all
Free Government Cell Phones says
Did you read the article, Edward? Some service providers are willing to replace a phone annually, but some won’t.
Jill Kegler says
I had an Obama phone maybe 10 years ago. But I have no idea where it is now. I tried setting up with qlink or one of those but they had a record of me getting a phone and said I can’t get another one. They also said they could activate it in 10 minutes. I don’t know how they can do that when I don’t even know where it is . What can I do is there any way that I can get a different phone?
Free Government Cell Phones says
That’s a crazy answer because one of the primary rules of the program is that you are required to recertify annually. Since you have not recertified in many years, you should be able to enroll with any company offering plans in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Cherie Kazmira Volante says
okay – i have had the FREE hot pepper phone for a few years now …. there is NO WAY to change the battery on it & the phone has been wonky for many months now: it will not hold a charge & just shuts itself off during calls or texts or taking pictures or using calculator, etc … i make sure to keep up with the updates & all that — but it’s still not right :'( … can i use an old cell phone i have & just get a chip or sim card or whatever (!!!) & transfer my number & everything to an old phone (that does have the capacity to change the battery if needed) & keep my FREE account the same or what ??? … i’m sorry, but this HELP page has NOT helped me much at all :'( :'( :'( & i’d REALLY appreciate some help here
Free Government Cell Phones says
You may be able to use that old phone, but only if it’s compatible with your service provider’s network. Speak to your customer service team to find out if it is.
You always have the option of switching to a different company. They will consider you a new customer and give you a smart phone.
judy cordes says
I can’y make a call so how do I purchase a phone online
Free Government Cell Phones says
Here is where you can find all the service providers and plans available in your state:
https://www.freegovernmentcellphones.net/states
Check out all the plans to find the one that fits your needs best, then visit that company’s website. We provide contact info for each of the providers.
Luba Havraniak says
I cannot get my phone to turn on. It seems to have a bug. This is last year’s model. Do I get a new phone if this one’s dead?
Free Government Cell Phones says
Depends on your company, Luba. Some companies offer annual replacements, others don’t. You’ll need to check with your service provider’s customer service team.
robert egbert says
Ive had my phone for three and a half years phone is not working well . I tried some trouble shooting with the SafeLink Rep for about twenty minutes nothing worked But he kept trying to trouble shoot the same thing over and over . Just replace my Phone and stop all the Trouble Shooting its obvious it is not going to fix it . I just told him to have a nice day and hung up .
Free Government Cell Phones says
Call back and ask the rep to explain their replacement policy. Many companies offer a free replacement on an annual basis. If they won’t replace it for free, and if they don’t offer you a good deal on a replacement phone, you are always free to switch to a different service provider. As a new customer you will be entitled to a free smart phone. Find all the service providers and plans in your state at this link:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Suzanne Marie Ydstie says
I think 🤔
I read the article s
Thanks for the info 💃
Free Government Cell Phones says
You’re very welcome.
Taina says
How do I replace a Broken/Cracked screen phone through Assurance Wireless!?
Free Government Cell Phones says
Oh, my god, Taina. Read the article.
John Landry says
Where can I buy a replacement phone mine is cracked and I locked the screen now my numbers or letters aren’t working to unlock it I need my phone it’s our only one where can I purchase one?
Help me please
Free Government Cell Phones says
Phones are available almost anywhere (Walmart, Amazon, etc) but you must make sure the one you buy is compatible with your service provider’s network. Find the model you want and contact your service provider’s customer service team to make sure of the compatibility. Your service provider undoubtedly offers phones, too, but you can get them cheaper and better elsewhere. JUST MAKE SURE THEY ARE COMPATIBLE.
Ronda Miller says
Need a new phone it will not ring at all
Free Government Cell Phones says
Read the article, Ronda.
Kevin Boyce says
I’ve had my phone for over 5 years and it’s just wearing out, can receive and send texts, but out going calls are getting random at best, I do need a replacement phone, but it’s important that I keep the same telephone number, I am unable to call direct, due to the problems stated, I am disabled an bedridden and this is the only way I can get in touch with my doctors for medication and in house support
Free Government Cell Phones says
It’s pretty simple to keep your current number. First of all, your service provider may give you a free replacement phone based on how long you’ve been a customer. If not, you can always switch to a different service provider and that company will give you a free smart phone. In order to keep your number, you need to tell the customer service agent that you “want to port over my current phone number.” Repeat it a couple times while you’re enrolling and make them confirm at the end of the conversation that they are porting over your current phone number.
idilla overton says
checking for tracking number for delivery of my new phone how do i do it online
Free Government Cell Phones says
We are not your service provider, Idilla, so we have no idea. Contact that company’s customer service team.
Dawn Sherwood says
SafeLink said they’re going to send me a new phone haven’t received it 3 weeks don’t know where it’s at
Free Government Cell Phones says
Safelink offers a “check your status” function on its website. Check it out.
John Webster says
My phone got stolen
Free Government Cell Phones says
See if you can find an article called “How do I get a replacement for a lost, stolen or broken phone.” Something like that would probably be a lot of help.
Taina says
THAT SECTION DID NOT HELP ME AT ALL!!!
Free Government Cell Phones says
The article told you EXACTLY what to do and quoted directly from the Assurance website. YOU ARE A MORON.
KELLY L GREENWOOD says
Now that’s funny
Melissaferguson says
My phone is broke
Free Government Cell Phones says
My patience is broke. Read the damn article, people. No one is going to help you if you simply leave a message here telling us that your phone is broke.
Taina says
IF YOUR ARE SUPPOSED TO BE PROFESSIONAL , “YOU CERTAINLY ARE NOT”, WITH THE BAD LANGUAGE AND ALSO RESPONDING TO A CUSTOMER THAT OBVIOUSLY NEEDS SOME TYPE OF HELP WITH THEIR PHONE ISSUES!!!
Free Government Cell Phones says
MAJOR LEAGUE MORON. NOT AMATEUR MORON. NOT MINOR LEAGUE MORON. MAJOR LEAGUE MORON.
READ THE DAMN ARTICLE.
Kellie M says
I’ve lost my safe link sims card. I have a phone that is compatible but can safe link send a replacement sims free? And is their a way i can report lost sims /replacement online without having to call?
Free Government Cell Phones says
The article tells you what to do, Kellie. But how do you lose a SIM card?
Kellie M says
I was trying to put my sims in new phone and laid it on kitchen counter and it fell between kitchen wall and counter and i can’t get it unless i tear down wall or counter..ive read the article but did not see anything about sims card only about replacement phone/ lost or stolen. I may have over looked it tho
Free Government Cell Phones says
That’s a one of a kind way to lose your SIM card, Kellie. The answer is probably the same, however. Contact your service provider’s customer service team. They will probably require you to pay for your replacement SIM.
Shari says
Get a wire hanger and some chewing gum, chew the gum while you straighten out the hanger, chew it till all the sugar is gone and it tastes bad then stick it to the end of the hanger, be careful to not touch the wall or cabinet, fish out your sim card.
TeresaTaylor says
I wanted to know how can I get a replacement phone I’m not able to get around like I want you and I want to know if I could buy one from you all for my replacement phone I have heart problems and diabetes and CLL so I want to know could I get a phone please could I get a phone please I will buy one right now from you all this at all possible cuz I made my phone I lost it this is my Safelink telephone number
Free Government Cell Phones says
It’s probably just easiest to switch service providers because they new one will give you a smart phone because you’re a new customer. Here’s an article that will tell you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
catherine J. aliano says
yup
R Lawson says
My brother is VERY disable he needs my assistance to get a new phone. I am his sister in NV he lives in TX
His phone will not make calls and barely receives a text
How do I go about helping him get a phone to him, he is very sick on medications and has a hard time reading with headaches and many ailments.
Free Government Cell Phones says
It’s not going to be easy unless you hold a power of attorney, R. It might work if you can set up a conference call (excuse us for being old fashioned because it’s probably called a Zoom call now) with your brother and the customer service department at your/his chosen provider. The problem is that you cannot legally speak on his behalf and enroll him.
Audrey Drawdy says
I need a replacement phone sent to my address
Free Government Cell Phones says
Read the article, Audrey.
Carlton Howard says
I lost my phone and don’t know carrier or my phone number
Free Government Cell Phones says
Go to USAC.org. It’s the organization that governs the Lifeline program. The folks there should be able to help you.
TOMASA QUIROGA MEDRANO says
Hello my name tomasa quiroga medrano I lost my phone and I got another on from another phone carrie
Free Government Cell Phones says
The article on this page tells you how to get a replacement phone from your current service provider. This link will take you to an article that tells you how to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jeffrey pendley says
Have had phone for 1 year –very poor performance -almost unusable — need replacement
Jeffrey Pendley says
I just need a replacement phone sent to my address
Free Government Cell Phones says
Did you actually take the time to read the article on this page, Jeff?
Free Government Cell Phones says
Did you actually take the time to read the article on this page, Jeff?
Selicia harshaw says
I need replacement phone my phone were stole
Free Government Cell Phones says
Did you read the article on this page?
Jeffrey Pendley says
I just need a replacement phone sent to my address
Free Government Cell Phones says
Did you actually take the time to read the article on this page, Jeff?
Joseph Pope says
I’ve had my phone for about 4yrs or more, now the phone won’t even come on anymore, so I need a new one please.
Free Government Cell Phones says
Did you read the article, Joseph?
Simone Daniel says
I was robbed of my phone area code 916-507-**** my name is Simone Daniel may you please cut off my services please I need everything deleted on the phone immediately I appreciate your help and will I be able to get another phone I will have to replace please give me a call back thank you
Free Government Cell Phones says
We are not your service provider, Simone, so we cannot cut off your services. You need to contact your service provider’s customer service team.
Sabra Zuniga says
I lost my free government phone how can i get a replacement phone?
Free Government Cell Phones says
Seriously, Sabra? Did you read the article on this page before you left your comment?
Collin Q says
I have Safelink and i was wondering if i buy a new phone from the Safelink website will me service automatically be on my new phone once i receive it?
Free Government Cell Phones says
Contact Safelink customer service by calling 6-1-1 on your free government cell phone. They will be able to tell you the exact process.
Edward Folta says
I have an account w/assurance. I dropped my phone the other day,then accidently stepped on part of it.The screen is broke, I’d like to know where to even begin to find out what my options are for the screen to be repaired? L’m lost, can’t even talk to a person, to find out? The phone works ok….?
Free Government Cell Phones says
No Lifeline company that we are aware of repairs phones. If you’re lucky, and if you’ve had the account long enough, they may replace it for free. They may charge you a reasonably small fee to replace it. The only way to find out is to call 6-1-1 to speak to customer service or check the company website to see if it offers any info.
You also have the option of switching to a different Lifeline company. It will consider you a new customer and offer you a new smart phone. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
David E, IipSword says
OI need a Sarelink phone replace748.00 a month and can;t afford the 25.00
Free Government Cell Phones says
Step One: Have you checked with your service provider to find out if they will offer you a free one? Second Step: If they won’t give you one for free you can always switch service providers. The new provider will consider you a new customer and provide a free replacement phone. Here’s an article that tell you how easy it is to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Larry Parker says
My phone keep cutting off and I can’t afford to buy one how can I get a new one
Free Government Cell Phones says
Simple. Two answers: First, check with your service provider’s customer service team to find out if they will provide a free replacement. A number of companies now offer replacement phones once per year. Second, if your provider own’t replace your phone, switch to a different provider. They will consider you a new customer and give you a smart phone. Here’s an article that tells you how easy it is to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Barbara Edgar says
My phone was lost and I have not seen it a quite awhile I am in need of a truconnect sim card obama phone
Free Government Cell Phones says
Read the article above, Barbara.
David Edward TipSword says
My phone ,no one can hear you and you can hear no o
ne ,,it’s a LG Flip
Free Government Cell Phones says
Did you read the article on this page, David?
SAHAB says
WE ARE READING THE ARTICLE ABOVE..OBVIOUSLY IT’S NOT WORKING.
Free Government Cell Phones says
The point, genius, is that nowhere in the article does it say that we can solve your problem. This is an independent informational website that is not affiliated with any service provider.