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How do I get a replacement for a lost, stolen or broken phone?

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As the nation’s leading authority on Lifeline Assistance, the free government cell phone program, we get a lot of questions. But the question we’re asked most often is, “My cell phone was lost or stolen. How can I get it replaced?” In fact, the question is asked so often that we suspect there may be a major crime ring out there dedicated to stealing free government cell phones (just kidding).

Dozens of companies now compete in the Lifeline program and although their “lost or stolen” policies are generally similar, they’re different enough that we thought we could provide a definite public service by compiling the following comprehensive list all those policies together in one place.

There are five free government cell phone companies that are near national in scope plus dozens of others that compete regionally or in a handful of scattered states across the country. Let’s review the five “national” companies first:

Safelink Wireless Replacement Policy

Safelink Wireless is the largest, oldest and best known of the companies that offer free government cell phones. They have millions of customers in 38 states plus Washington, DC and Puerto Rico. It’s lost or stolen policy says:

Lost or Stolen Phone Policy: For any lost or stolen SAFELINK WIRELESS phone, you may request and receive only one replacement phone per customer. The replacement phone will be a refurbished phone. All reported lost and stolen phones will be permanently deactivated. The replacement phone will include only 10 minutes of lost airtime. Any additional airtime that you may have had on your lost phone will not be replaced. In the event you lose your replacement phone or it is stolen, you will need to purchase an additional phone. If a phone is lost or stolen while in transit to the customer before the customer receives the phone, the lost phone and airtime may be replaced as a onetime courtesy in TracFone’s sole discretion.

Assurance Wireless Replacement Policy

Assurance Wireless is a division of Virgin Mobile. It has grown rapidly and now serves 40 states and the District of Columbia. Its lost or stolen policy states:

What should I do if I lose my Assurance Wireless phone?
Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone (most likely at no charge). We usually can have it to you in just a few days. .

Call us at 1-888-321-5880 to suspend your account.

What should I do if my Assurance Wireless phone breaks within the first year?
Your Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a replacement mobile phone.

Reachout Wireless Replacement Policy

ReachOut currently offers LifeLine service in Arkansas, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Rhode Island, Texas, West Virginia and Wisconsin. Here’s the text of the company’s lost or stolen policy:

Unfortunately, ReachOut Wireless™ like every wireless provider, cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, ReachOut Wireless™ now offers phones at a discounted price that includes taxes and shipping for one low price. The make and model of the initial mobile phone you received is random according to ReachOut Wireless™ inventory. You are unable to choose which model of phone you initially receive under the ReachOut Wireless™ program.

However ReachOut Wireless™ now offers you the ability purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia replacement handset. The phone you purchase will be factory tested. You may purchase the same or comparable model that you received from ReachOut Wireless™ the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone. With your replacement phone purchase, you will also receive BONUS minutes depending upon the make & model of the phone you purchase.

Budget Mobile Replacement Policy

Budget currently offers free government cell phone plans in 30 states and have already announced expansion plans into 17 more states and Puerto Rico. Here is the company’s lost or stolen policy:

We can suspend your account so no one can use the phone. If you happen to find your phone, please contact our Customer Service department, so we can restore your services. Unfortunately, if you are unable to find your phone, you will need to purchase a replacement phone.

To purchase a replacement phone, you may stop by your local Budget Mobile store, or you may mail a money order in the amount of $20.00 to: Budget Prepay Inc, 1325 Barksdale Blvd, Suite 200, Bossier City, LA 71112. Please be sure to include your account number or mobile number on the money order.

Life Wireless Replacement Policy

Life Wireless does business in 25 states plus Puerto Rico. It’s lost of stolen policy says:

Lost or Stolen Phones: If your Device is lost or stolen you must contact us immediately to report the Device lost or stolen. If your Device is lost or stolen, you will be responsible for all charges incurred on your phone number until you report the theft or loss. You can report your Device as lost or stolen and suspend your service without a charge by contacting us. You may request a replacement through customer service by paying a $20 replacement fee. Replacements will be shipped within 24 business hours on receipt of payment. After you report the theft or loss to us you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any monthly service fees. We and you have a duty to act in good faith and in a reasonable and responsible manner, including in connection with the loss or theft of your Device.

In addition to the Big Five free government cell phone companies, dozens of smaller, regional companies compete in the Lifeline Assistance business. The companies vary from state to state, so let’s review some of the larger ones:

Assist Wireless Replacement Policy

Assist Wireless offers Lifeline Assistance plans in Arkansas, Maryland and Oklahoma with planned expansion in California, Illinois, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Dakota, Pennsylvania and Texas. The company’s lost or stolen policy is as follows:

There is a $25 fee to replace your damaged or lost Lifeline cell phone. You may replace your lost or damaged phone by mailing payment to the address listed below or by completing the online form located on this page using your credit card/debit card. Your handset will be mailed to you at the address you provide in the order. If you choose to mail a check or money order please send payment to the address below:

Assist Wireless
Attention: Phone Replacement
2402 Gravel Drive
Fort Worth, TX 76118

** When mailing in a replacement request please include your name, address, mobile number,
contact number, and a $25 check or money order.**

Cintex Wireless Replacement Policy

This regional Lifeline provider offers cell phone plans in Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website is silent on the subject of any lost or stolen policy, but according to an independent online source this is the policy:

If your phone is lost or stolen, your monthly minutes are not protected or reimbursable until you notify the company of your missing phone. You must call 877-304-9183 or visit Cintex Wireless website, (www.cintexwireless.com) Once the company is notified you can buy a new phone and all remaining time and your old phone number will be transferred to you new phone. If minutes were used during the time your phone was lost, they will not be refunded.

Contact:
Website: Cintex Wireless – Apply
PO Box 10707
Gaithersburg, MD 20898
1(800)826-0337

i-Wireless Replacement Policy

i-Wireless is a division of Cincinnati Bell and serves residents of Ohio only. i-Wireless does business under the Access Wireless name, so don’t be confused. They are one and the same. Here’s the company’s lost or stolen policy:

What should I do if I lose my Access Wireless phone?
If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile phone by visiting our website at www.accesswireless.com or by calling Access Wireless at 1-866-594-3644. Upon receiving notice that your mobile phone is lost or stolen, Access Wireless will suspend your account. If you do not either activate a new Access Wireless phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated, you will lose your Access Wireless phone number and Access Wireless will assess you a termination charge equal to the balance in your account, which is not refundable even if you reactivate your account. Customers may purchase a new i-wireless phone at the regular retail price at a participating Kroger store or online at www.iwirelesshome.com, or you may choose to receive a refurbished replacement phone for a fee of $30, plus applicable tax.

StandUp Wireless Replacement Policy

StandUp Wireless is a free cell phone provider in the states of Arizona, Arkansas, Louisiana, Maryland, Michigan, Missouri, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.

Lost or Stolen Phone Policy: For any lost or stolen STAND UP WIRELESS phone, customer should contact STAND UP WIRELESS at 1-800-544-4441 immediately to suspend account. Customer is responsible for all usage, authorized or unauthorized that occurred between the time phone was lost and when it was reported to STAND UP WIRELESS. The customer is responsible for all costs associated with replacement of the phone.

Terracom Wireless Replacement Policy

This is a regional provider that serves the states of Arkansas, Indiana, Iowa, Maryland, Nevada, Oklahoma, Texas, West Virginia or Wisconsin.
Here is how the company’s lost or stolen policy is spelled out on its website:

Lost or Stolen Equipment:

If you lose your handset or have your handset stolen, you are responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at the TerraCom America Service Number located above. Upon receiving notice of the lost or stolen phone, TerraCom Wireless will suspend the account immediately. If you do not either activate a new TerraCom Wireless phone or notify us that you have found your wireless phone within 30 days of the suspension of the account, the account will be deactivated and you will lose the TerraCom Wireless phone number.

Yourtel Wireless Replacement Policy

This regional provider, a sister company of Terracom Wireless, offers free government cell phone plans in Kansas, Illinois. Missouri, Maine, Oklahoma, Pennsylvania, Washington, Rhode Island and Washington. Its lost of stolen policy states:

Unfortunately, YourTel Wireless cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, YourTel Wireless now offers phones at a discounted price that includes taxes and shipping for one low price. You may upgrade your phone at any time as long as you have active service with YourTel Wireless.

YourTel Wireless offers you the ability to purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia as a replacement or upgrade handset. The phone you purchase will be factory tested. If you are replacing a lost phone, you may purchase the same or comparable model that you received from the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone.

ATTENTION: Before making your selection, be advised that you are only allowed 1 transaction for any amount, per 24 hour period.

Wireless for Hope Replacement Policy

Wireless is a small, regional player that operates in Arkansas and Louisiana. They also do business as Easy Wireless. The company’s lost or stolen policy is spelled out on the Easy website:

What should I do if I lose my Easy Wireless phone?

Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days, and we’ll transfer any remaining balance in your account to your replacement phone.

Call us at 611, or 1-877-476-3451 to speak with a customer service representative and request a new phone.

Tag Mobile Replacement Policy

One of the major regional competitors — Tag Mobile — offers no website information on its lost or stolen policy. Considering the number of cell phone owners who evidently lose their phones or have them stolen, this seems to be a major oversight — one we hope Tag will correct soon.

Other Companies’ Replacement Policies

In addition, some free government cell phone companies — primarily the smallest of the competitors — also neglect to include their lost or stolen policies on their websites. Despite our best efforts, we’ve been unable to determine what those policies may be. Those companies include Alaska Communications (Alaska only), Care Wireless (Illinois), True Wireless (Arkansas, Maryland, Oklahoma, Rhode Island and Texas).

Help Finding your Phone

We know how frustrating it is and how much time can be wasted when your cell phone is lost or stolen. We want to help you find it without having to go through all the rigamarole required to get a new one. Androids and iPhones will let you track the phone’s location if it goes missing, but for most of the Lifeline phones from the above carriers, there is no such feature. The only options available are low tech: look between the sofa cushions, under the bed, and in your cost pockets; and revisit places you were last at.

However, if for some reason you have an iPhone or Android, the following videos will help you to use technology to quickly locate exactly where you phone is.

How to locate your Android phone:

How to locate your iPhone:

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. I put my info. Into my phone per instructions and all of a sudden the site was gone. I can’t seem to locate it again. The info I put in was from my bank card because the phone with #3602323302 was stolen and we are trying to locate it. What is going on? Im attempting to locate the stolen . Not find out about a replacement.

    Reply

    • Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone, Clarence.

      Reply

    • C’mon, Jerrica, does the article say you can get a replacement phone by leaving a comment on this independent informational website. Read, people, read.

      Reply

    • No, we cannot, Martha. We are not your service provider. This is an independent informational website with ZERO affiliation with any free government cell phone service provider.

      Reply

      • I also lost my cell and need my service stopped but I don’t know who my provider was and the cell was a BLU from Target. I need to turn it off. I also need a new sim with a different #. Is this possible and how do I turn my old one off?

        Reply

        • Check out the USAC.org website. They will help you find out who your service provider is.

          Reply

  7. i had a safelink phone from goverment program and some one stole it the # was 228-209-**** my name is faith *******. i have no phone to call safelink so please send me something to help me. my email is *********@gmail.com. i really need a new one. i am handicapped and i rely on that phone for emergencies. thank you so much.

    Reply

    • Sorry, Faith, but this website is not operated by Safelink. You need to contact that company directly.

      Reply

  8. I have a brand new straight talk phone in box the Sim card has not been touched either can I use that Sim card and phone to replace my stolen phone ?

    Reply

    • This is one question we never answer, Alie. There are too many variables, so we always urge readers who ask this question to contact their service provider’s customer service team for the most accurate answer.

      Reply

  9. My safelink phone was damaged screen busted up I’d like to get my REPLACEMENT phone. I have a phone to use if I could get a new SIM card with new number but keep.same plan that would be awesome

    Reply

    • Sometimes it’s fun, Tammy. But other times when you’ve answered the same question about a thousand times, you just want to scream.

      Reply

    • Not from us, Lydia. We’re an independent informational website, not a free government cell phone service provider. You need to contact your service provider’s customer service team directly. And you might want to actually read the article on this page.

      Reply

  13. I am trying to contact them, I am homeless, living in the mountains and can use a friends Internet Connection for a little while, why do I need to call them to report my phone lost, I DO NOT have a phone!

    Reply

  15. I need a new phone because my old phone is not working so if you would please send me a new phone please

    Reply

    • We are NOT your service provider, Karen. This is an independent informational website. Do as the article instructs.

      Reply

  17. Phone will not allow me to make calls. the screen says Hand free activation and also Cancel. After allowing a few minutes I cancel and go to dial a phone number. It says number or code is incorrect.
    Is it possible for you to send me an e-mail as I have not been able to find a phone number to call you.
    I would like to have a replacement phone.

    Thank you,

    B Rossi

    Reply

  18. My phone was stolen. I need a new one because all my Dr phone numbers and Lawyer from Social Security is on there. What can I do. How can you help?

    Reply

  19. My phone was stolen and I need to cancel the service temporarily how do I go about temporarily cancelling the the service?

    Reply

  20. I’ve called twice to get a replacement phone. Around January 15 I talked to a representative. She said that since this was my first replacement ( and it is) that it would take 7-10 business days. She took my address and that was it. 2 weeks later I called to check on the delivery date. The new representative said she had no idea what was going on (after putting me on hold to talk to a “supervisor”) then hung up on me! When I called back my estimated wait time went from about 30 secs to 4 hours! I have no idea what to do. The phone freezes every single time I use it and the screen is so cracked I can barely see it. Please give me a useable suggestion.

    Reply

    • We get so many stories of horrible service from all the companies. It really is horrible. The problem you now have, Gerron, is that your phone has gone so long without being used that your account may have already been cancelled (that’s supposed to happen after 30 days). You are doing what you need to do, and it’s a pity that your service provider isn’t actually offering any service. Have you tried contacting customer service by email or checking its website to see if it offers an online chat service?

      Reply

  21. whoever is answering these peoples concerns has no buisness being a business person..read the answers some of these people got.i mean,why have this on here when its no help to anyone at all and the one answering the questions has to be a very miserable person to respond the way they do….wish your boss was contactable….

    Reply

    • This is “the boss” responding, Becky. I’ve read over the last couple hundred questions and our moderators’ responses and they have done an outstanding job. If you are not satisified with the work our selfless staff produces, perhaps you should visit a competitive website that answers its readers questions as thoroughly as we do. What’s that? You can’t find any other websites that actually answer its readers questions? How will you solve that dilemma, Ms Williams?

      Reply

  22. I need a replacement phone,yes i did read the above,but when i click “go here”it brings me straight back to here so what do i do

    Reply

    • Did you read the article above, Willie? Does it say you can get a replacement phone by leaving a comment here?

      Reply

  27. My question is regarding Budget Mobile. I saw on your site that they are no longer in the Gov. free phone business anymore.

    Since that is the case, any suggestions on how to get a replacement phone from a company that no longer services its previous customers?

    I understand that I should contact them, however, their website is down and their phone number is no longer working.

    Is it best to simply start all over again with a different company? Fill out a new application form, etc?

    Reply

    • Most Budget Mobile customers have been taken over by enTouch Wireless. Go to our “Providers” page and click on enTouch. In addition, you are eligible to switch to any other company if that’s what you choose to do. You can find all the companies offering plans in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply

  28. I have lost my phone I have no way of calling is there any way I can get a freeze on my phone 615 423 **** Krissy ferrell

    Reply

  29. Hi, I actually read the article. I joined Access wireless and they sent me a broken ZTE N817. I can’t get any response from them. Any advice?? Should I cancel my service and try a different provider?

    Reply

    • Unfortunately, you cannot cancel your service, Philip. You are stuck with them for 60 days if your plan includes talk and text only, and one full year if your plan includes data. We’ve had lots of readers complain about their inability to reach a live person at Access customer service, and we don’t have a good answer for you.

      Reply

    • Check your service provider’s website to see if you can buy it online. If not, contact your service provider’s customer service team.

      Reply

  31. I am on Disability and food stamps. My re-certification has been renewed but my phone is broken and I was asking for another phone. The phone name is Coolpad Avail. Can I please get a new phone I still have minutes and internet data still on it but the screen is damaged and I can’t see who calls or text me.

    Reply

    • We can’t tell you if you qualify for a new phone, Eula, because we are not your service provider. You’ll need to contact your service provider’s customer service team.

      Reply

  32. I’m on disability, food stamps, and I thought what a wonderful thing a phone, well I order it , it took 2 months to receive, had to order a new SIM card, that was 3 more weeks, promise72 hours, in a month and a half, phone quit again, week and a half new SIM card, did not work, been out of a phone for 2 months they safe link, can’t find a problem with it, off line, invalid, no phone, talked to about 9 people,6 in one day , they don’t know their ass from a hole in the groud, thew the phone into the river, good for nothing, never again company sucks.

    Reply

  33. I lost the phone that I received from qlink wireless back in November. I asked the company about a replacement and about having the service disconnected and I also asked to have my information and service to be transferred to this phone which is the same model and service carrier as the original. In my opinion who ever is using that phone is committing identity theft and the company is fraudulent

    Reply

    • We would guess that someone who would steal your phone would also have no problem committing identity theft.

      Reply

        • We haven’t refused to do anything, Ravin, because we are not your free government cell phone service provider. This is an independent informational website. Contact your service provider’s customer service team.

          Reply

    • ShirleyHarris I lost my phone need a replacement please okay that will be just cool i miss my phone so please help me 662-753-**** lost it before my birthday

      Reply

    • Did you read the article, Shirley? We wrote it, but we just cannot remember if it says you can get a replacement phone by leaving a comment at this independent informational website. Can you check that out for us?

      Reply

  36. Hello,
    I’ve been trying to reach you without any success, no one ever answers the phone, it keeps saying it’s processing and call back in 15 minutes with the same response. My phone is not working it cannot turn on or off. My phone # is 321 527 ****, this phone is old and needs replacing. Please do not send me a phone # to call because all I get are recordings. I just got off the phone with an Ashley and she transferred me over to support; which hung up the phone, so again I have no success with Safelink.
    Thank you

    Reply

    • You haven’t been trying to reach “us,” Valerie, because we are NOT Safelink. This is an independent informational website. You need to contact Safelink customer service directly.

      Reply

  37. I would like a Qlink phone i requested a free phone… But need to change my proof of eligibilty status how do i do that when i can’t find my order.

    Reply

  38. I have a Qlinks cell phone. So through emails I’ve informed them how the charger take forever to charge the phone. Sometimes I’ll have it charging overnight with little charged by morning. I’ve ordered another charger…same thing happens. The response was to replace it with a $25 fee. I’m not paying. So I’m trying to find out if changing companies I can know what type(name brand) phone they are offering so I don’t get the same phone again. Why is that so hard?

    Reply

    • The best solution for you might be to purchase your own phone so you can participate in your service provider’s BYOP (Bring Your Own Phone) program. Speak to customer service before you buy anything to make sure the phone make and model you want to purchase is compatible with its network.

      Reply

  39. I lost my cell phone about three months ago i been trying to find a stand to get a replacement amd can’t find one. i try to apply again online at safelink and sent the required information and I havent gotten any response. there is no mumber to call them.

    Reply

    • Go to our “Providers” page by clicking the link at the top of this page. Then click on the “Safelink” name. You’ll find all the contact info in the article.

      Reply

  40. Hi is there any way to GPS a qlink wireless phone before you actually suspended I know the person that stole my phone and I want to press charges and I want to file in the snow report with the police department but I need to find need to locate the phone I looked up is do you have a GPS locator for the qlink wireless phone

    Reply

    • That’s a question for Q Link’s customer service or tech support team, Geneiva. Give them a call.

      Reply

  41. Will you please show me a store location near san pablo ca 94806. I’ll buy e new one for myself . That’s the best way for me. Thanks

    Reply

  42. I have no way to call out on this app I’m using! But my phone was stolen last year! And ineed a replacemnet phone! I cant even get a new obama phone til after April 7. Please help!

    Reply

  44. There are so many different companies I’m not sure which one to use. I have a phone that quit on me right away. I’ve been very ill so I haven’t done anything with it. I had someone helping me and thought they sent it back. Now how do I return this?

    Reply

    • You do not need to return it, Rhonda, but you do need to speak directly to your service provider’s customer service team.

      Reply

  45. i am with qlink wireless for my free phone. they sent me a smart phone to replace my old phone. the phone they sent quit working after 7 months. when i told them i need another phone they said pay $25 and they will send me one. i am not going to pay them for a phone. i can not not afford it, and the one they sent me quit working after 7 months. i have no lifeline now. can you help me

    Reply

  46. I have my phone and my screen is completely out nothing on screen is was working fine yesterday need a new phone

    Reply

  47. The problem with telling people to read the article is it assumes people know who they got there free phone through. I got mine 3 years or more ago and it busted itself yesterday. I do need a replacement, but I have no idea which if any of these companies to contact. at the end of the day should I just pick one at random?

    Reply

  48. My phone does not work very well. When someone is speaking to me I am unable to hear very well. It sounds as if they are in a deep well. Am I able to get a replacement phone? If so, do I need to return M6 phone after I get a new one?

    Reply

  49. I lost my original flip cell phone, and it was replaced with an android phone. The replacement phone (Android) got broken, and I was told by Assurance Wireless that there were flip and and Android cell phone replacements for it when I originally called, the flip phone costing $20 to replace, and being able to pay for that by using a Virgin Mobile Top-Up card. However, the next time I called (just 2 days later), I was told that “we don’t have flip phones available at this time, check back later”. The VERY next day I decided to call back to see if there were any flip phones in stock, and I was told, “We no longer have flip phones.” I WANT/NEED a FLIP cell phone. Do any of the free phone providers still allow them? From what I understand by their website, ONLY VIRGIN MOBILE/PAY LO phones are able to be used through their company, yet I haven’t seen ANY flip type phones available by VIRGIN MOBILE/PAY LO!

    Reply

    • The solution is to purchase your own flip phone and go with a company that offers a BYOP (Bring Your Own Phone) or BYOD (Bring Your Own Device) plan. But PLEASE remember that not all cell phones are compatible with all cell networks, so make sure you check with customer service to confirm which phones you can purchase that will work with your service provider’s network BEFORE YOU BUY.

      Reply

  51. Hi my name is Tenisha broaders. and I have my cell phone for 6 month and the screen is broke. It not work where can I send my phone at

    Thanks you

    Reply

    • You probably have a couple options, Chad. (1) See if your service provider will provide you with a free upgrade. They probably will not, but it can’t hurt to ask. (2) If they will not, you can pay a relatively small fee for an upgraded model. (3) You have the option of switching to a new service provider. All the Lifeline companies are required to provide free smartphones to all new customers. Here’s where you can find an article that tells you exactly how to switch service providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

  57. My current SafeLink phone, which was accidentally broken today,was a self-supplied Samsung 4G LTE handset formerly with VZW I used when my previous SafeLink-supplied handset was lost (about a year ago). What do I need to do to obtain a replacement handset? (I’ve only had one SafeLink-supplied handset. I called the Customer Support number twice today and was told (by the same CSR each time) that because this is a self-supplied handset, I must purchase a TracFone handset.)

    Reply

    • You should call in again and ask to speak to a supervisor. You should be able to purchase any compatible cell phone to use with Safelink service. But make sure the make and model you select is compatible BEFOFE you purchase it.

      Reply

      • I am a safelink wireless customer as well and when I accidentally broke the screen on the initial handset safelink wireless provided me, I contacted customer service and I was told the same thing…. I have to purchase my own replacement phone and the phone must be a TracFone device… Apparently Tracfone devices are the only phones that are compatible with Safelink wireless, per safelink representative.

        Reply

    • Hey, don’t pick on Pauline and Latosha, because there are about 200 others who should be lumped in with them.

      Reply

  60. Myes safelinkwireless.com phone is dying not holding charge. it’s a flip phone and is old. my #is 215 30* ****. can you help me? I have 7706.92 mins left on my phone and don’t want to lose them. thank you.

    Reply

    • We cannot help you, Pauline, because we are not your service provider. You need to contact Safelink customer service.

      Reply

    • How long has it been, Brenda? We’d recommend contacting your service provider’s customer service team ASAP.

      Reply

  63. F*** Carlos Slim and his abusive wireless service provider, SafeLink.
    DO NOT use SafeLink or Net 10!!!

    If you are considering SafeLink for wireless service, first browse through this collection of customer (subscriber) abuse complaint reports:

    SafeLink Upset Customer Reports

    https://safelink-wireless.pissedconsumer.com/worst-customer-technical-service-in-telecommunications-201703211023789.html

    https://www.consumeraffairs.com/cell_phones/safelink_wireless.html?page=4

    https://www.bbb.org/south-east-florida/business-reviews/cellular-telephone-service-and-supplies/safelink-wireless-in-miami-fl-90095200/reviews-and-complaints

    https://www.complaintsboard.com/safelink-wireless-b116764

    https://www.complaintslist.com/mobile-providers/safelink-wireless/

    http://www.ripoffreport.com/reports/specific_search/SafeLink%20Wireless

    http://www.customerservicescoreboard.com/SafeLink+Wireless

    https://complaintwire.org/~sys~/search/?q=SafeLink+Wireless

    https://www.contacthelp.com/SafeLink%20Wireless/reviews

    FCC Fine Against SafeLink/TracFone/Net10
    https://www.fcc.gov/document/45-million-penalty-proposed-against-tracfone-wireless

    Once again, f*** Carlos Slim and his billions!

    Reply

    • Feel free to express your opinion here at FreeGovernmentCellPhones.net, Victim, but control your foul language.

      Reply

  65. Mark Seymour My Phone STOPPED WORKING TODAY 253 283 **** NEED TO GET RECERTIFIED AND WHEN I TRY TO IMPUT CLIENT ID NUMBER FROM MY FOOD STAMP ID IT DOES NOT WORK ON LINE PLEASE HELP WITH RECERTIFICATION CLIENT ID NUMBER IS 00250**** THE ADDRESS WHERE I LIVE IS **** ******** ******* **

    Reply

    • Have you tried contacting customer service to find out if there’s some other issue causing the problem?

      Reply

    • If you have not used your phone for 30 days, your account should have been cancelled, Brenda. Contact your service provider’s customer service team to find out if it has been cancelled or if it is still active.

      Reply

  67. How to figure out what carrier I had when the phone was stolen and the same day your address was changed and I haven’t gotten anything paper wise from said carrier since the day I got it.

    Reply

  68. hi, i an having trouble getting a different free cell phone carrier. I have been a safelink customer for 5 years or more. I bought air time when my phone runs out of minutes. not the first time i add minutes when i need to. They sent a text stating i could get 1200 minutes for $12 or unlimited talk time for $15. so i purchased $15 for unlimited. anyways i received a text saying it was storing my 186 minutes and i would get them back when unlimited talk expired ( a month later). after the month happened they shut my phone off. it was busy if you tried to call and busy when a call came into my phone. they said i was out of minutes. i reminded them i had minutes on my phone when the transaction took place.my phone has been busy since this was august- when i purchased unlimited the minutes counter was no longer on my phone.it didnt return til oct. when they blamed it on the SIM card and sent a new one. i got the minutes back but they could not turn my phone back on. its been 3 vmonths i have not been able to make a call or receive a call its still just busy. i have spent hours on the phone with them trying to fix this.in the mean time months have went by. i have not been able to make the 1 call a month to keep it active. i cancelled and tried to get assurance, q link to send me a phone, they keep rejecting me saying i have a phone through safelink at my address. i do not have a working phone or phone service at all. there is no place on the application for that info. i read that you could transfer number and service to another provider, that is not true- they won’t do that. i have no phone service from safelink but when they run my info it says i do have service. any ideas- i need my phone, i cant afford one but i am going to have to do something they said 2 months before i can re-apply with safelink, i don’t want safelink. they can’t figure out how to get my phone working and i asked for a new one- my is not properly working. i am frustrated beyond. any advice…

    Reply

  69. I would like to start working an making money handing out government phones.who do I need to call.thanks.i have one myself through qlink wirless an my screen shattered I need to see how I can get another phone please an thank u

    Reply

  70. Hello My grandma lost her phone and i was tracking it down and it said it was at Canal Street/3rd Avenue Manhattan NY, Can you please fill in for my grandma a new track phone her lost phone is 1-646-407-****

    Reply

    • Sorry, but we can’t do it, Milton. This is an independent informational website, not your free government cell phone service provider.

      Reply

  72. Hi I reported my phone lost in 10/13/2017 they told me I had to activate the phone again fine no problem. This was in 10/13/2017 I called on 11/1/17 because up to this date I did not received the application they said I believed 3 to 7 days to wait again I called again 11/14/17 because still have not received the application they said the same thing and on top of that I have to wait for the new application to be process. I don’t understand is all this inconvenience because the phone is free if you think about it some of us been working since the age of 14 so really we already paid enough taxes to get I the phone for free. I just want to know why are they taking so long to send an application my ID number 3398**** any help with this matter will be appreciated I apply because now I’m on social security disability.

    Reply

    • We have no way of knowing why it’s taking so long nor what problems may have popped up in the process.

      Reply

    • You can’t deactivate anything with us, Celeste, because we are an independent informational website, NOT a free government cell phone company. Contact your service provider’s customer service team by calling 6-1-1 on your cell phone.

      Reply

  74. I ordered a phone for my dad and to date I have not received it yet, can someone help me please? Ive called and it just asks me to leave a voice mail and I can’t speak to no one

    Reply

    • Contact the company you enrolled with, Susana. Its customer service team should be able to help you out.

      Reply

  76. I need to know what number I need to call to get another phone and to upgrade my phone too.i lost mine and can’t find it. Thank

    Reply

  77. Myname is Linda nguyen, my tel 346 219 ****, I have a free plan 250 minutes/month with safelink, my phone was broken, i bought a new tractfone smart phone LG , I have a new sim card sent by Tracfone but I cannot activate the phone , I call 1 866 806 1840 for tech service but I cannot activate my phone although they give me a new phone number : 346 267 ****. They said that my phone will be processed and wait for hours to be used, I waited 4 hours when I call a friends’ number I hear Verizon said that I must pay for collect call fee … I tried many times with the same results. Should you advice me to buy a new phone or I can use my own new phone to activate my plan with Safelink ? .

    Reply

    • You can always try emailing your service provider’s customer service team. If that doesn’t work, you’ll need to borrow a phone.

      Reply

  79. My cell phone is broken. It broke the screen and everything. I have not had it for about a month. I need it to look for a job. I have had it for a while. My name is Tommy Sharp and my number is 352-484-****. I need another one soon.

    Reply

    • Did you read the article, Thomas?
      One other problem: Your account is supposed to be terminated if you do not use your phone for 30 days. Contact your service provider’s customer service team ASAP.

      Reply

  83. My phone is completely broke. I can not use the dial pad at all. I need a replacement. What do I do to get one?

    Reply

  84. My NaMe is DariaLuna and my safelink phone is messing up so I need a new one. So I was wondering if you can send me another one.

    Reply

    • WE can’t send you another one because we are not your Lifeline free government cell phone company. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  85. I can not find the unlock keypad code for my Vortex Profile 3g. I have lost my user manual. The code is very simple like 1234. Can someone please help me. The company Vortex offers no online support for there product.

    Reply

    • It’s very simple to Google the make and model of your phone along with the words “user manual,” Carl. You’ll quickly find an online version of that user manual.

      Reply

  86. Yes, I have been on phone for over 1 hour trying to call. I keep getting recordings. Cannot get a person at all. I have tried everything. All I want is to talk to a person. Please help. I have tried 3 different numbers and still nothing. I get the recording and press for technical help. Just get get hung up on. Please please help. I have safelink. But my phone is lost. I can be reached at 315-717-****. Or at ********@gmail.com. Thank You

    Reply

  87. I was lifeline/then converted to assess wireless/Kroger prepaid account/block was removed / twice/now block needs to be removed/again.my telephone number is 619 543-****. purchased a card.called in. they promised that the error would correct itself before the day was over.thank you MR HERMAN LORNES

    Reply

  90. I broke my screen need to know which phone I can buy and put sim card in that is compatible so I can get my numbers and use my number still.

    Reply

    • We have no idea which company you are enrolled with, Edward, nor what phones they are offering today, because the phones offered vary from day to day. Contact your service provider’s customer service team.

      Reply

    • We’ll have to re-read our own article. We just can’t seem to remember where it says you can get a replacement by leaving a comment on this website.

      Reply

  94. My government phone got stolen 2 months ago. what should I do. how do I cancel it and move to another company?

    Reply

  95. my phone is broken and im trying to get it replaced. the screen is cracked my battery wont stay in due to the fact the back of my phone case broke and doesn’t stay on.

    Reply

  96. I want to deactivate a government phone that was stolen. I dont remember who I got it through, it isn’t an android, but I’d like to have it deactivated. Can someone help me find out who I may have gotten this phone through so I can deactivate it immediately?

    Reply

    • Contact the USAC at USAC.org. One of the services it offers is helping customers figure out who their services providers are.

      Reply

    • No, we cannot, Lidia, because this is an independent informational website, NOT your service provider. Contact your service provider’s customer service team.

      Reply

    • Read the article, Lidia. (In a completely unrelated matter, it’s kind of funny that someone whose last name is “bueno” has a phone that is “no bueno.”)

      Reply

    • We are not your service provider, Gwen, so there’s nothing we can do. This is an independent informational website. You need to contact your service provider’s customer service team directly.

      Reply

  101. I have a safelink Obama phone with service thru tracfone. some of the buttons are not working. I have searched for an hour trying to figure out how to have it replaced and keep my minutes. I can not find the answer. Please assist me. Thank you in advance.

    Reply

    • According to the policy stated on this page, Safelink will give you one replacement phone (at their discretion) but they will not replace your remaining minutes for the month.

      Reply

  104. My son has a phone from you. It’s dead and It won’t charge anymore. He tried using different chargers and outlets but they don’t work.
    Can you please provide me with directions on how to send it back for replacement?
    Thank You kindly,
    Susan J Bordy
    717-324-****

    Reply

    • He doesn’t have a call phone from us, Susan, because this is an independent informational website, NOT a free government cell phone company. Did you read the article on which you left your comment?

      Reply

      • Holy crap, people just aren’t getting it. YOU CANT GET A REPLACEMENT PHONE THRU THIS WEBSITE, IF YOU TOOK THE TIME TO READ THE ABOVE ARTICLE , ALL THE INFORMATION ANY OF YOU COULD POSSIBLY NEED IS IN THE ABOVE ARTICLE . COMMENTING, “MY PHONE BROKE, SEND NEW PLEASE”, IS ABSOLUTELY NOT GOING TO DO YOU ANY GOOD… A NEW PHONE WILL NOT APPEAR IN YOUR MAILBOX TOMORROW JUST BY POSTING “I NEED NEW PHONE” IN THE COMMENT SECTION OF THIS ARTICLE LOL… YOU HAVE TO READ THE ACTUAL ARTICLE AND CONTACT YOUR LIFELINK SERVICE PROVIDER PEOPLE!!!!! GEEEEEZZZZ
        GOD BLESS the people who have to reply to these comments @Free Government Cell Phones

        Reply

  109. My sons phone somehow got deactivated. I know you need to use it at least once a month. Last time he used it was sept 25th. We’ve been trying to get it to work. Ive tried reactivating it but it still hasnt worked. Says we have service thru 01/2019. Help please

    Reply

    • Maybe it’s broken, Carri. Contact your son’s service provider’s customer service team to find out for sure.

      Reply

      • It still turns on. But when trying to make calls or receive it says at the subscibers request this phone doesnt accept incoming calls. When calling out it says its currently suspended. But i dont know why.

        Reply

        • Wow. That is messed up, Carri. Contact your service provider’s customer service team to find out if the phone is broken or if your service has been suspended for some reason.

          Reply

  110. I bought a iphone 5S to use on the safe link network bring your own phone because they wouldn’t replace my phone that they gave me (I had for over a year)and now they cannot get my text messages to work so it’s definitely not unlimited text and now because they won’t give me another phone I’m going to have to do something because I’m not in good health and may need to call someone to help me but safelink said that there being your own phone plan was supposed to be 500 minutes and unlimited text but they only give me 350 and I’m out of minutes. it’s not my fault that they cannot get my text to work because I live in a rural area and I honestly feel like they should either give me unlimited data which does work or unlimited calls because they cannot get the text to work. I have called them numerous times over this matter and they act as though they don’t want to help me in any way now I’m stuck (because Walmart will not take the iphone I bought back) and I don’t draw enough to buy another smartphone that may not work in my area can someone please just help advise me in this matter? Any help is appreciated

    Reply

    • FYI. I have contacted Safelink Customer Service numerous times for over 2 months regarding this matter and all I get is a ticket number and they tell me to turn the phone off and then back on and I’ve told them every time that it’s not going to work and I’m only asking them to meet me in the middle so I have a phone to use to either talk or text so I can reach someone about my declining health situation and I’ve did everything they have told me to do including buying this iphone 5S from local Walmart and feel it’s unfair when they tell me to get another phone to use on there network they should either honor the unlined text that does not work by giving me unlimited calls or data and whichever one they don’t do I’m willing to pay for please any advice would help with this matter

      Reply

      • For some strange reason my text just stated working and if it stays on I will get the $15 unlimited call option I don’t mind to pay for it if it will work

        Reply

    • There are probably no good options for you, Wayne. Because you have a plan that includes data, you must stay with your service provider for one year. That is one of the rules of the Lifeline program and your service provider can’t change that rule.

      Reply

  111. My brother has an Obama phone, I am trying to help him as his phone willl not hold a charge. What is the process for getting a replacement battery or a new phone? Thank you

    Reply

        • Depends on which company you enroll with, Eugene. Not all cell phones are compatible with all cell networks, so you need to contact the company you want to enroll with to confirm that your specific make and model of phone is compatible.

          Reply

  112. Did you start this website so you could be assholes to people? Some of your replies are real funny…to you probably. For people looking for serious solutions they are just annoying.

    Reply

    • Yes, that’s why we started this website. That’s why we spend every waking hour researching and writing new articles. That’s why we answer hundreds of readers’ questions 365 days a year. We are extremely courteous to virtually every reader who asks a question, but occasionally we just plain snap when twenty readers in a row ask questions like “How do I get a replacement phone?” below an article titled “How to get a replacement for a lost, stolen or broken phone.” If you don’t like the way we do things here at FreeGovernmentCellPhones.net, Judd, maybe you should find another website that provides you with as much information as we do or goes to so much effort to answer its readers’ questions. What’s that? No such website exists on the entire internet? Well, then we guess you’re stuck with us.

      Reply

    • i’m hoping this is going to safelink. My phone was stolen, and i called the police. So i want you do shot my phone off the one was stolen. I don’t want them to call from that phone.mIt happen of couple of days ago.We try to call my phone number , they hang up or they don’t even answer the text i send them. My enrollment id is # 3525****, and my number is 315-726-****. and the confromation is 117-075-****. I been crying over this the first phone i had for 5 years. And this was my first time i had to replace it. I’m 57 years old i;m not working i get medicaid and foodstamps. I have no money to replace for a new one. But i know at least 3 people got to replace their phone 4 times and not once doid they have to pay for it. I need this phione cause of my health. please send me another i’m asking in God name please if even have the heart. I even told them if they bring the phone back i won’t have arresst. All i want is the phone back . Please let me know assp. My e-mail is ***********@gmail.com

      Reply

      • Sorry, Jennie, but your comment is NOT going to Safelink. This is an independent informational website that’s NOT affiliated with any of the Lifeline service providers. You need to contact Safelink directly.

        Reply

    • You’ve made it clear that you don’t like the way we answer questions, Judd, so we’d suggest that you call someone who gives a damn.

      If you had half a brain and read the article on which you left this comment, you’d know that the article above contains the information you need.

      Reply

  116. I sent my phone #443716**** to you in August 26/2017 to replace it , I contacted with you many times , you gave me a refferal #117097**** and gave me many promises to send the new one but unfortunately didn’t, please tell me what can I do ? I have no phone , I need it pleas help me , thank you

    Reply

    • We’re not your service provider, Mahboub. We are an independent informational website. You need to do as the article recommends, and contact your service provider’s customer service team.

      Reply

  117. I contacted Safelink to let them know that my blu phone was stolen. I had some people that were abusing me physically, verbally, sexually and financially. Their website says that they will send you a free refurbished phone one time. I got my service the end of May this year. They told me that I was not eligible. What is your advice? I do not have lifeline services. USAC reports that you can change providers in 60 days.

    Reply

    • The USAC can help you figure out who your service provider is. Contact that organization at USAC.org.

      Reply

  119. I have been trying to report my phone stolen. Have utilized all the phone numbers provided on this web page to no avail. Please send reply providing information on how I can report the missing phone and obtain a replacement.

    Your immediate attention and reply are appreciated.

    Reply

  120. i am having trouble with trying to report a stolen safelink phone. please e-mail me a way of repoirting this along with receiving the new one.please send all this infomation to my e-mail *********@yahoo.com
    thank you

    Reply

    • Yes, it can be replaced, but you will probably be required to pay for that new phone. Contact your service provider’s customer service team.

      Reply

    • How long ago did you enroll, William? Most companies say it will take two weeks, but our readers say it often takes three or four weeks or even longer.

      Reply

  123. I lost my Safelink phone I need a replacement as soon as possible I just recertified wouldn’t mind having a smartphone but anything will work thank you

    Reply

    • It depends, Billy. If it was deactivated for non-usage, you’ll probably need to go through the enrollment process again. Call your service provider’s customer service team to find out what your status is and what steps you need to take.

      Reply

  128. MY PHONE WAS LOST IN A FIRE ON AUG. 2 ,2017 MY NUM. WAS 716 281 **** CAN I PLASE HAVE IT REPLACED? THANK YOU. WENDY GARRETT, DUNKIRK NY 14048

    Reply

  129. I lost my cell phone and I will need a new replacement phone and I want to know if I can get a upgrade smart phone ?

    Thank u!

    Reply

  131. I am in need of a phone. I lost mine. My new address is: Melissa Korell, *****, Thorndale, TX 76577

    What do I need to do? Please advise me in getting another phone. My present phone number is: 512-216-****

    Thanks, Melissa Korell

    Reply

    • First of all, Melissa, you can’t use a PO Box as an address. You must have a street address in order to receive a free government cell phone.

      Second, if you want to know what to do about your lost phone, read the article on this page.

      Reply

  132. how do i get a replacement phone? I try to log in with my account information and the website doesn’t register anything.

    Reply

    • If only there were an article that told you how all the major Lifeline companies handle that situation. That would be cool.

      Reply

  134. My moms phone keeps showing no servíce and restriction 34. It has has 3,000 minutes. Incoming calls go right to mailbox and does not allow any dialing out. The icon at the top has the phone with a slash through it. What should I do for her?

    Reply

    • Why do you need a new phone, Bridgette? Because you moved to a different state or is your phone lost, stolen or broken?

      Reply

  136. When I Have a Problem with phone of any thing else as professional wise I need to address I am to make a phone call . The problem I have I am Hearing impaired .So my question is. How does the VCO work on a cell phone. No one seams to get it neither do I . I am tired of others handling my business and talking for me when I am quit capable of doing it myself… IF Only Yes I am aware of the settings on the phone ; but they DO NOT WORK , are they just for looks ?

    Reply

    • Sorry, Pamela, but we’re experts on the Lifeline program, not on hearing-impaired plans. We honestly know very little about it. However, we do have an article about the speech/hearing/voice-impaired plans from each of the leading customers. Maybe that will help. Here it is:

      https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired

      One other suggestion: Have you tried doing an online chat with any of the free government cell phone companies’ customer service teams? If anyone can answer your questions, we would assume it would be them.

      Reply

  137. My phone was destroyed in a car accident back in May 2017, how do I go about getting it replaced? It got wet, I can’t use it at all but can receive messages

    Reply

  139. I need to report my phone stolen I don’t k ow how cause every number I call it just hangs up on me can someone help me please

    Reply

  142. To whom this my concern,
    I had my mother and two grandchildren with me shopping ….big mistake….I had to go to the batheroom…i had my wallet and phone in one hand and went to flush the toilet and the phone fell out of my hand and into the toilet water…needless to say one of my medications makes my hands shake and i dropped it …it no longer works….plus the battery wasnt keeping a charge even through out the day….I am requesting a new android phone…thanks for your help]
    andrea schneider

    Reply

    • Fascinating story, Andrea, but we cannot help you because we are not your service provider. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  143. I would like to cancel my lost cell phone in CA that was a 4G Safeline Wireless/Free phone in Santa Cruz, CA immediately! I lost it last Friday September 1st.

    Phone Number 831-900-****

    I have relocated to another area, and will have to reapply for my benefits in another county. So, I will be changing addresses, etc…

    I do not have access to another phone right now, so please respond to my email account as listed below. Thank you in advance for your expedient service!

    PS. Can you give me locations where I might reapply for cell phone service in Marin County?

    Reply

    • A couple things, Monica. First, you do not need to reapply just because you moved from one county to another. Yes, you would need to reenroll with a new company if you moved from one state to another, but not for moving from one county to another.

      Second, we strongly urge all our readers to apply from home by phone or online because there have been too many cases of fraud and abuse at the street events.

      Reply

  145. Ok so I recently got a free phone but my problem is that I misplaced my phone and I can’t remember the number on the phone to call it to find it.How do I go about aquiring the number so I can call to listen for the ring. I only had the phone for a day or two so I didn’t have the number stored in my memory

    Reply

    • Contact the USAC at USAC.org. They will be able to help you find out which service provider you use.

      Reply

  146. To whom it may concern my name is Amanda Stocks I lost my safe link phone so I will need replaced. My number is 910-261-****

    Reply

    • You need to contact your service provider’s customer service team, Amanda. They are the only ones who can solve your problem.

      Reply

  147. I received a free phone through the state service and it’s all but useless. No one can hear me on this little LG candybar phone, the numbers are too small to read for us older people, you have to hit three different button combinations to answer a call and if you have a hard time seeing then you miss more calls than you receive! It comes with web browsing but have you ever browsed the web with one of these clunky things? the time it takes to keystroke alone uses up the data plan very quickly. My daughter is on the same service and got a smart-phone but somehow us older people are given this tiny unusable old style phone.

    I’ve called tech support at safelink and they can barely hear me, the automated service doesn’t work most of the time cause the bot can’t hear me. When I did get a representative she could barely hear or understand what I was talking about. Then said she would call back on an alternate number I was able to get through to her but will only replace with same device type!.

    What can I do from here? this is a completely useless service at this rate.

    Reply

    • How long have you had your account, Ty? And do you have voice and text service or voice/text and data service? That will impact our answer.

      Reply

      • I have a very similar problem to Ty’s. When I signed up for safelink, they only gave out non smart phones. Well now, after almost 3 years of using this little phone that is extremely difficult to use (which is putting it VERY lightly!) and knowing that new customers get a smart phone for free and 500 mb data for free (in missouri), I don’t see how it is fair to not offer an upgrade of some sort. I know you aren’t safelink, and I thank you for this website because I use it as a reference quite often actually…I’m just wondering, since I am at the end of my current years enrollment, is there any possible way that you know of to receive a smart phone from safelink, as a new customer would? As of September 1st, I have 30 days left to read certify or I’ll be Un-enrolled from the program…I’ve have waited this long to recertification because I’m stuck between switching lifeline companies altogether in order to receive a free smart phone from another company but lose my number, or staying with safelink and keeping my number, but being stuck with this phone (as far as I can tell)

        Getting a new nuber wouldn’t be that big of a deal, but I just recently have started a lawn mowing business (or I’m trying to anyway) and I fear that a number change could possibly inadvertently lose customers, even though I would obviously give everyone my nwe number (some people might not store it, or possibly delete it on accident, etc.)

        I have tried calling safelink customer service, but out of the 20 times I’ve called, all 20 times I get someone on the other end that I honestly just cannot understand because of their accents, and from what little I have understood, the answers I’ve received have been different each time.

        Any suggestions or help would be great!

        Reply

        • It’s certainly worth a call to Safelink customer service, Brittany. Ask to speak to a supervisor, and ask that person if you can get upgraded for re-certifying. Tell them that you will be forced to switch to another Lifeline company if they won’t upgrade your phone.

          The odds are that they won’t upgrade you, but it doesn’t hurt to ask. If they won’t upgrade you, you have two options. (1) Buy an upgraded phone, or (2) Do as you threatened and switch to a new Lifeline free government cell phone service provider. As a new customer with that company, you are entitled to a free smartphone.

          Here’s an article that will tell you more about how to switch. It’s really a pretty simple process:

          https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

          And here’s where you can find a complete list of all the Lifeline companies offering free government cell phone plans in your state:

          https://www.freegovernmentcellphones.net/states

          Reply

    • We can’t replace your husband’s broken phone because we are NOT Safelink, Mack. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  149. MY PHONE GOT BROKEN AND WIFE LOST IT DUE TO HER SICKNESS,A KIDNEY TRANSPLANT AND LOTS OF DR. VISITS AND LOTS OF MEDS.I THINKS EFFECTS OF ALL THE MEDS COULD YOU HELP US GET ANOTHER A LITTLE LARGER IF YOU COULD THANKS JAMES STEWART

    Reply

  151. This article does not address broken phone replacement. It only addresses lost or stolen phones. What about getting another phone and installing your original sim card in it? Will Safelink replace the broken phone or do you just go buy another phone and how do you know it will work?

    Reply

    • C’mon, John, do you really think Safelink is going to replace a broken phone? Will Apple? Or Samsung? Break it and it’s up to you to replace it.

      Getting another phone may work, but also may not. Not all cell phones are compatible with all cell networks, so before you buy a new phone you need to contact your service provider’s customer service team to find out if the phone you want to purchase is compatible with its network.

      Reply

      • Thank you Moderator for your quick aanswer to my comment. But I wasn’t asking for a free replacement! !’m asking for someone else whose phone got wet and doesn’t operate any longer. I’m trying to help them and just wanted to know the procedure and if I went to the store and bought her a tracfone, would it work with the original sim card.

        By the way, would Apple or Samsung replace a lost or stolen phone without an insurance policy on the phone? I think not! Not only is this article mis-titled, it is misleading and in the end, when the reader makes a comment trying to get an answer, they’re instructed to ccntact the cell phone company…. which is what the reader should have done in the first place before or without reading the article

        I’ll call Safelink and be put on hold like most so called customer service departments are now doing. Thanks again for your help.

        Reply

  152. Nothing in the article states how to get a replacement phone, if it gives a number to call, no one answers. Is it possible to reach a live person?

    Reply

    • Depends on the company, Denise. Some companies are virtually impossible when it comes to reaching a live rep. In those cases, check the company’s website to see if it has an email form to reach customer service.

      Reply

  157. my phone is broken .it wont come on it’ lights up ,butthe writing do not come on the bottom of the screen.

    Reply

  158. my phone is not lost its broken malfunctioning would like to get a replacement same number. my number is 901-672-**** my address is *** ******* ave. Memphis tn. 38112 please somebody help my phone is through Kroger’s I don’t know what company but its a coolpad twayne boles

    Reply

  159. i have a zte from assurance keeps freezeing up on me tried the factory reset that they told me to do and still does it. Had it over a year and now what should i do tied to get it replace at a site where they had set up at a store just was given the number to call and got the reset code ?

    Reply

  160. I have a safe link phone and its cracked I plan on buying the same phone can I just use my battery and sim in the other phone

    Reply

  164. My phone was lost a few months ago stolen I called and try to get another one inside the say Straight Talk ended up fixing it for you guys and they gave me out little crappy phone they shouldn’t have done that I plan to make a complaint and whoever this is too I mean if y’all are going to do this include it right no fence but the phone they let me borrow end up blowing up within 2 weeks and now I’m not a phone. I have kids so I’m begging you guys please send me a phone that works ASAP because if you want to do something said to do it right and not advertise wise. Thank you.

    Reply

    • This is an independent informational website, Ashley. We have nothing to do with your Lifeline service provider.

      Reply

    • How long has it been since you enrolled, Betty? Most companies say you’ll get your phone in 2-3 weeks, but readers tell us that 3-4 weeks or even longer is not unusual.

      Reply

  167. I had received my free Safelink phone a few months ago, but misplaced it in my house before ever using it. I found it a couple months later, but it wouldn’t work. I called to report it, was told that it was cut off because I hadn’t used it in 30 days. Is there anything that can be done to get it replaced?

    Reply

  168. My Safelink phone is old and broken. How do I get a new phone? I want to keep my number and plan, just switch it to another device. Can I just buy a phone from Walmart? Can you send me a replacement?

    Reply

  172. hi,I’m Scott.I have replaced and activated a new sim card. when I am in my house the phone does not work. I have three bars. when I go a half mile or less outside.phone seems to work. For two or more years I never had a problem using my phone at home. Whats going on ? ?

    Reply

    • Contact customer service or tech support by calling 6-1-1 on your free government cell phone, Scott.

      Reply

  173. PHONE NOT OPERATING PROPERLY.SCREEN WONT TURN ON.PHONE THREE DAYS OLD.WHO DO I CONTACT FOR REPLACEMENT,PHONE COMPANY,TRAC PHONE OR SAFELINK?

    Reply

    • If Safelink is your service provider, that’s who you call, Richard. Customer service, to be exact.

      Reply

  175. Ok what if i don’t have another phone to call the customer service. then how will i call in to have my service cut off.

    Reply

    • You have a couple other options (other than the obvious one of borrowing a friend or neighbor’s phone). First, turn the phone off and make sure you do not use it for 30 days or longer. You account should then be automatically cancelled at that point. Second, if you are anywhere near the anniversary date of your enrollment, you are expected to re-certify that you qualify. If you simply neglect to re-certify, you should also be cancelled.

      Reply

  176. Hello, I am wondering why I sent a 60 day notice last month asking me to return a form, which I did but I still didn’t get minutes for the months of July or August. Fortunately, I had some minutes roll over but I am now running out. I was going to add more even if I had to pay for them, but I am currently being blocked from doing this. I was unable to reach anyone by phone to talk about this and am now having trouble logging on. What is going on? Is this program being phased out, or is it just me?

    Reply

  177. I have lost my phone from SafeLink at store. Went back but it was gone and not turned in…please I need a replacement. I need for Dr. Appointments and such. Very important…please email me and tell me what to do. Melissa k. Huffman….. Could not find who to contact, only names of replace companies and not much help! Only describes policy’s, but no contact…

    Reply

    • Hello my Name is Tina Gwin i lost my , but when I call the can not find me. I have the UPC : 851119004348 phone number 4234922246. but when I call they say I do not have 1 witgh them. I did it at The Famlies and Children place in Johnson City Tn. Please see what you can find. The 1 lady said she would send me a new application but that was a month ago and I have not ereceived 1 yet. Please help me. I am in need of a PHOINE.. This is an e-mail I am using.

      Reply

  178. yes hi my name is william lodes am writting in response because i need a new phone can you please send me a phone becauase my phone had been stolen

    Reply

  181. I didn’t get a phone,instead I chose the sim card,it was damaged around last March can I get a replacement?I only remember the phone number,and its through truconnect

    Reply

    • We can’t tell you if you can get a new SIM card because we’re not your service provider, William. Check with your free government cell phone company’s customer service team.

      Reply

  182. I have a LG REBEL LTE and samsung galaxy prime and my phone does not ring and it does not have bluetooth which I need it’s the law here and I was wondering if I could use one of these instead of buying a new one to replace this one since it don’t work correctly I have called about this problem and the volume before please return a email and tell me if I have to buy new phone or if one of these will work.
    Thank you
    Teri Maynard

    Reply

    • Only your service provider’s customer service team can answer that question, Teri. Not all cell phones are compatible with all cell networks, so the best we can give you is a “maybe.” Customer service or tech support will be able to give you a definitive answer. You can reach customer service by calling 6-1-1 on your free government cell phone.

      Reply

  183. my name is deborah rose fisher. my phi one was stolen and has been used. i would like it shut off. not asking for a replacement phone. just want it turned off. my safelink numver is 218-252-****. if you need any verification, here is my e-mail: *******@gmail .com

    Reply

    • We can’t cancel your account because we’re not your service provider, Deborah. You need to contact Safelink customer service.

      Reply

  187. I just need u to send me a new phone. i lost mine when moving. I have filled out all the information you need. can someone help me? 812 801 ****, call me back. I dont remember the number on lost phone.

    Reply

    • We’re not your service provider, Tammir, so we can’t send you a replacement cell phone. Well, we could, but it would be our own personal phone and then we couldn’t make our own phone calls. Read the above article and do as it says.

      Reply

  188. My free cell phone was stolen from my home . My number is 423 475 ****. Please suspend my service and track my phone if possible. I will press charges thank you.
    Catherine pankey

    Reply

    • Read the article above, Catherine, and see if it says you can get your phone back by leaving a comment here.

      Reply

  189. REALLY??? Why doesn’t anyone read the article???? It gives them all the information they need.
    I would not be as polite as you are. 🙂

    Reply

  190. Hello This is Christine Munro at 917-570-**** email *******@gmail.com My phone shut off again for the fourth time this week. Thankyou Christine Munro.

    Reply

    • Sorry to hear about your problems, Christine, but we can’t solve them because we are not your service provider. This is an independent informational website. Contact your free government cell phone company’s customer service team.

      Reply

    • Start by reading the article titled “How do I get a replacement for a lost, stolen or broken phone?” on this page.

      Reply

    • We’re not your service provider, Frank, so we have no way of knowing. This is an independent informational website with no affiliations with any of the free government cell phone companies.

      Reply

    • You have a couple options. The easiest one is to borrow a friend’s phone to contact your service provider’s customer service team. The other option will require you to visit your service provider’s website to see if they offer an online chat or customer service email option.

      Reply

    • Can someone, anyone, please tell us why so many people leave a comment saying, “My phone has been stolen” at the end of an article that is titled “How do I get a replacement for a lost, stolen or broken phone?” For god’s sake, people, just read the damn article.

      Reply

  198. I have a safe link alcatel phone, the numbers 1 & 2 gets stuck all the time. This makes it impossible to use the prompts to make my dr Appts. & make calls to be picked up from my Appts. My speaker phone does not work also. I turned off the phone several times & restarted it & the problem still exists. I took & left out the battery for a while & as suggested by the support/ technical team & I’m still having the same problems. When I contact the support, I left waiting on the phone for an extreme amount of time which uses up my minutes that I need for my medical issues. I know that the company has sent others that I know & have seen in Illinois updated government phones. I am hoping safe link can do the same for me. I can’t afford to buy minutes. I can’t be kept on hold using up minutes when I have to use them sparily to last throughout the month for medical & business reasons. I use my minutes for important calls only. Hope you can help me. Patti Franklin 708 543-****. Thank you

    Reply

    • We’re not your service provider, so it’s impossible for us to know the status of your order, Frank. Check its website to see if it has a “Check Your Status” function. Many of them do. If not, try contacting its customer service team.

      Reply

    • We’re an independent informational website, Michelle. That means we are NOT your service provider. You need to contact them directly.

      Reply

  201. I received a letter from California LifeLine Administrator 6 days ago asking for renewing my discounts, with the Applicant’s Phone Number which I have never used. This letter states that “check your name, address and phone number. Call your phone company to report any mistakes. The phone company will fix them…”. When I found the mistake of the Applicant’s Phone Number I called Safelink many times, however, I couldn’t contact them on the phone and online. How can I report Safelink the mistake of the phone number?

    Reply

    • You must tell the customer service agent that, “I want to port over my current phone number.” Say it several times during your conversation and confirm that it has been done before you end your conversation.

      Reply

  203. My phone is coming apart from ware and tear, its out dated and needs to be upgraded to touch screen!

    Reply

    • Your service provider may or may not upgrade you to a smartphone, Scott, depending on their particular policies and how long you’ve had your account. If they won’t, you can always switch to a different service provider, which would make you a new customer and all new customers receive smartphones.

      Reply

    • Your service provider may give you a smartphone IF you’ve had an account long enough. Otherwise, they will charge you a relatively small fee.

      Reply

    • C’mon, Carolyn. The least you can do is read the article titled “How do I get a replacement for a lost, stolen or broken phone” before asking “How can I get a replacement phone?”

      Reply

  208. I attempted to report a problem with my phone yesterday. I kept getting a different agent each time I called. This agent was trying to get me in contact with the supervisor. Each time, I would get disconnected. Then I would call back and have to start over explaining the problem. I am frustrated and angry. I used my friends safelink phone to report the problem, an have used all her minutes. I have not yet gotten the problem fixed. How do I get this problem fixed and how do I replace my friends minutes. I believe this problem should be fixed and my friends’ minutes replaced. Since the problem has not yet been resolved, I need to be contacted by a supervisor

    Reply

  209. How do I get a hold of safe link through email. I don’t have a phone and I don’t know anyone here in Las Vegas. They say I have a phone through them and I keep telling them if I had a phone I wouldn’t keep trying to apply for one.

    Reply

    • Contact customer service again and ask to speak to a supervisor. Tell that person that you need help cleaning up an error on the National Lifeline Assistance Database (NLAD).

      Reply

    • C’mon, Donald, you need to do your homework. We’ve given you all the information you need and now it’s up to you to follow through.

      Reply

  214. My mom has a safe link phone and is on Disability and SSI. She had phone for a while then it was shut off without her gettin a notice she needs the phone to get ahold of someone if something happens. She’s tried to get help through calling your numbers but left on hold. Thought government phones was for people like her. How can she get this fixed and phone back on.

    Reply

    • It was probably shut off for one of two reasons: (1) She didn’t use the phone for 30 days. New rules say any phone that goes unused for 30 days gets terminated. (2) Did she do her annual recertification?

      Now that her account has been cancelled, she is free to enroll with any free government cell phone company that does business in your state. Here’s where you can find a complete list of those plans:

      https://www.freegovernmentcellphones.net/states

      Reply

    • If your current free government cell phone service provider will not give you a replacement phone, you can always switch to a new service provider after you’ve been with your current one for 60 days. As a new customer, you will receive a smartphone from that new service provider. Here’s where you can find a complete list of the free government cell phone companies offering plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • I my phone has fallen in the toliet bowl. Now I have no phone, is there any way. I can get a new phone please.and thank you.

      Reply

      • It depends on your service provider and how long you’ve had your account, Jennie. Your service provider may replace your phone for free, but the odds are against it. You’ll probably be required to pay a small fee for a replacement.

        Reply

  217. I have an Alcatel phone through I believe SafeLink, I’ve had it about 6 years. The phone works fine except that it seems the battery is dying. I can’t get through a call without getting a low battery warning and having to plug the charger up if I want to talk for more than a couple of minutes. Will SafeLink replace it?

    Reply

    • Since you’ve had the phone so long they may be willing to replace it for free. If not, you can upgrade for a reasonably small fee. Call 6-1-1 on your free government cell phone to contact customer service.

      Reply

  218. i signed up for a phone about a week ago and was told it would be here in three days. i have since not recieved the phone. if you could help me id appreciate it. my name and email. ronald hofstrom jr

    Reply

    • We’d be shocked if many people get their phones in three days, Ronald. Most companies say it will take two weeks or so, but in the real word our readers say it’s often three or four weeks or even longer. Did you enroll by phone, online or at a street booth. We’re going to go out on a limb here and guess that it was a street booth.

      Reply

  219. My sim card just deactivated today&i just renewed it June 16th,so now I’m without a phone&I babysit my 3yr.old grandson&were here alone all day…This is the 2nd phone that went bad for no reason!!!now I got to wait 3to 4days to get a new sim card then I got to go through the whole process of hours reactivating it again….When are they going to up grade the phones so this doesn’t keep happening&think of the money the state will save not having to continually replace cheap sim cards&or the phones them selves &leaving people who have health problems&a3yr.old grandson all day???what if there’s an emergency with me?Who takes care of my grandson then???This is so very frustrating as well as very inconvient,but why would you care you just sit&answer phones&most of the time don’t know what’s wrong with the phone…your just guessing……Have a great day with your phone that works when you need it too….Thanks!!!….I look forward to hearing from you very soon too….Kathy….

    Reply

    • We certainly sympathize with your problems, Kathy, but we cannot do anything about them because we are an independent informational website, not a free government cell phone company. Since you’re having so many problems with your service provider, you should consider switching providers as soon as you are eligible (after one year if your plan includes internet, just 60 days if it doesn’t).

      Reply

        • How does one lose a SIM card? I’ve had a cell phone for 30 years and have never even seen my SIM card. I know it’s in there somewhere, but never felt the need to open up my phone to see it. I’m not trying to be a smart ass. This is a legit question I’m asking. Why do people open up their phones?

          I should probably ask our Tech Guru this question. He probably opens up his phone for all sorts of reasons I’d never think of.

          Reply

  220. I lost my SafeLink phone and can’t figure out how to get another SafeLink wireless phone?can you plz give me a customer service number?ty

    Reply

  221. I LOST my phone. Yesterday and I still can’t find it. Can please turn it off. If not who EVERY founds it is going to use all my mom’s. Thank U

    Reply

    • We’re not your service provider, Susan. We’re an independent informational website. You need to contact your service provider’s customer service team.

      Reply

    • Probably. But you’ll need to discuss it with customer service. You might also check your service provider’s website because many of them show the phones that are available.

      Reply

  224. Dear Sirs,

    I applied for one of your phones about a month ago. My name is Will Morgan, my SSN is 409-94-****. My residence is at **** ****** Boone, North Carolina, 28607. I have not heard from you regarding my application. Please tell me what I need to do that I have not already done.

    Will Morgan

    Reply

    • We’re not the company you applied with, Will. This is an independent informational website.

      Reply

    • We’ve re-read the article on this page and we just can’t find the part that says you can get a replacement cell phone by leaving a comment at FreeGovernmentCellPhones.net.

      Reply

  229. Hi my name is Dana J. Booker somebody stole my phone and i need Safe link to cancel my account out.Thank you

    Reply

    • Just one quick question, Sheila: Did the article above say that you could get a replacement phone by leaving a comment at FreeGovernmentCellPhones.net?

      Reply

  232. My name is Linda K Shellenberger. My phone number is 757-232-****. I was sent three phone text saying I needed to call and recertify my phone. Three times I tried to call to recertify, but each time the recorded message came on it would be so hard to understand. It would ask to press 1 to recertify…I would press 1, but it kept giving all the choices. Then it was so garbled I couldn’t understand what it was saying. I don’t know if it is my phone or a recording. My phone is old and it doesn’t ring, it vibrates. Please help me, because I need my phone. Also I need a new one.

    Reply

  233. My phone’s text messaging hasn’t worked in a week and I’ve been trying to get it fixed but no one seems to know the problem the only way I can receive or send messages is through pictures I need a new phone

    Reply

  234. None seem to say if accidental breakage or everyone’s fav water damage. At least regarding cost? Manufacturers warranty rarely covers that. Any ideas? and before someome is a wiseguy. some rather not spend 45 min on the phone to find the prices before likely deciding no. so info here would save many people time and or money and frustration

    Reply

    • Remember that all the cell phones offered by the free government cell phone companies are refurbished, older models. So warranties are extremely limited. As far as we know, none of the Lifeline companies make any exceptions for why your phone got damaged. If you’ve been with some companies longer than a year with no problems, some of them are willing to replace a broken or damaged phone for free. But if you’ve been a customer for less than a year, the odds are against you.

      Reply

      • i have safelink serial number 014217004993105 that is broken. can i buy a tracphone to replace it. if so will the sim card work in new phone

        Reply

        • It may be possible, but you need to contact Safelink customer service or tech support to make sure you buy a compatible phone BEFORE you buy one.

          Reply

    • C’mon, Susan, what kind of response do you expect from that comment? You need to do a little work and read the article and then do as it says if you want to get a new phone.

      Reply

    • Hi my name is Patricia hershberger my boyfriend has passed away and his phone has been stolen from me and I need it to be off the #814-915-**** thank you

      Reply

      • We can’t cut it off, Patricia, because we’re not his service provider. That’s who you need to contact.

        Reply

  237. Hi, this is rimi. this is almost 2 years i am using lifeline phone.for me its so inportant because of my jobs and emergancy place i use this number. unfortunately my phone is broken.i am so happy if i get new phone same number, or if i get my phone password and pin cord so i can use this number . please help me …my phone number is 213-949-****. thank you

    Reply

  238. my safelink phone has been smashed and i need a new one my name is brenda leroux and my address is *** *********.

    Reply

    • A couple ways. (1) Contact your current service provider and ask customer service if they will give you an upgrade for free. If not, you will need to purchase an upgraded smartphone. (2) According to new FCC rules, new customers receive smartphones. If you were to switch service providers, you would be considered a new customer by the new service provider and automatically receive a new phone.

      If you decide to switch, here’s where you can find a complete list of free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Are you saying that you sent your phone back to your service provider to be repaired? We’ve never heard of a Lifeline company repairing phones. They would usually prefer to send out a replacement phone.

      Reply

  242. Had to go to ER last night and lost my Safelink phone. Cannot call to report it. Can a Safelink representative please contact me via email? I have a disability and need to be able to call out. Thank you!

    Reply

    • This is an independent informational website, Kathleen. In other words, this website is NOT affiliated with any free government cell phone company. You’ll need to contact your service provider directly to report your problem. Maybe you can borrow a friend’s phone.

      Reply

  243. My phone was stolen over a week ago and I wanted it to be deactivated but I can’t get threw! I have called constantly for a week now! I received it 3 years ago and can’t remember my account number. I can’t afford to pay for shipping on the replacement phone so just deactivated it and I’ll try to get another one when I can.

    Reply

    • Really? You’ve spoken to ALL the service providers in your state, Sanford? And none of them are your service provider? Maybe you should work your way down the list of free government cell phone companies in your state again. Here’s where you can find a complete list:

      https://www.freegovernmentcellphones.net/states

      Reply

  246. I’ve had my tracphone for also two years now, its started to say my battery is getting hot when i try charging it. Can i get a free upgrade?

    Reply

  249. My daughter has lost her phone, and im sure it hasnt been used and may be deactivated now, but what can i do about getting her number trabsferred to another phone that i have? Pleasd email mr at ********@icloud.com.
    Thank you
    Phone Number is 850-210-****

    Reply

    • The longer it’s been since she lost her phone, the less likely it is that the number will still be available. It can’t hurt to try, though. So contact her service provider’s customer service team.

      Reply

  250. i love my phone but the other day the screen went white and the phone died on me how can we rectify this problem? raymond

    Reply

    • Contact your service provider’s customer service or tech support team, Raymond.

      Reply

  251. I had a Safelink account but I cancelled it on the 18th of this month because I lost my phone how do i reactivate my phone number on a new phone ??? Thank You in advance

    Reply

    • If you cancelled your service, you probably can’t get the same number again. It’s possible, but you need to contact your new service provider’s customer service team. We’re not very hopeful, though.

      Reply

  253. I wanted to re-certify my assurance wireless phone but dont know my enrollment number. i still have my phone and am in need of the service. Please help me figure out how to fix this problem. Thanks!!

    Reply

    • Call 6-1-1 on your free government cell phone. Assurance customer service should be able to identify you with other personal info.

      Reply

  254. I have a gov. cell phone from Safelink which will not charge. Have talked to Safelink Tech and mentioned I have two older cell phones I could use as a replacement.Neither seems to be locked,,,they do everything but call.I obviously would have to have your help transferring my service. I am leaning toward a Motorola ..it has bigger numbers and letters than the other which is a Samsung .If you could use the above E-Mail which is my husband’s E-Mail he could help us get this done. He tried several AC chargers but none worked on that phone only.

    Reply

    • We cannot help you, Susan, because we are not your service provider. You need to get in touch with Safelink’s customer service team.

      Reply

  255. I really need to know something….. If i dont make a phonecall for 30 days and get cancelling will I be able to switch or do they still keep you for a year.. My phone WILL NOT WORK at my home the only place a need it for emegencys. The qlink website said free nationwide roaming when I got the phone it says domestic roaming and when I try to call it just says DOMESTIC ROAMING please buy a calling card. DO NOT GET QLINK PEOPLE WORST COMPANY I HAVE EVER EVER DEALT WITH in my entire life.

    Reply

  256. my mother in law lost her phone but can’t remember her pin number or ID number can you please help for her to get a replacement her number is 1 347-457-****

    Reply

    • Unfortunately, we can’t, Joan. We’re an independent informational website that’s not affiliated with any of the Lifeline free government cell phone companies. You’ll need to contact your service provider’s customer service ors tech support team.

      Reply

  257. my phone kept showing me a blank screen instead of a text when I called they sent me out a replacement phone, before I received the replacement I lost the broken phone. I called and told them, had the policy switched to the replacement, was told no problem, then started getting texts telling me to return the broken phone. when I called was told I had to pay them twenty dollars for the lost phone. They told me they repair them when I asked why they wanted so much. I checked, those phones cost ten dollars working. when I didnt send them money they shut it off right after they texted saying thank you for your monthly payment.so they charged for a month of service on a phone they shut off the same day.

    Reply

  259. washed the cell phone and we talk to someone they said we could get a new one its been awhile and still no phone or even an email to let me know when it will arrive maybe this message will help

    Reply

    • Leaving a comment here at FreeGovernmentCellPhones.net will NOT help, Donna. This is an independent informational website that’s NOT affiliated with any of the Lifeline Assistance companies. First you need to read the above article and then you need to contact your service provider’s customer service team.

      Reply

  260. Hi I dropped my phone in water. It is broke, how can I replace it?
    I tried to find a link to do so but didn’t see one.

    Reply

  261. Last month I paid the extra $15 for unlimited service it said my regular minutes would be put on my phone when the 30 days was up. I then broke my phone and I went out and bought a new Android phone called and transferred my safe link number to the new phone. My 30 days is now up and my regular minutes are not on my phone. I t was at this point I realized there is no prepaid button on my phone so I can manually add the minutes myself. I t won’t let me call anyone either since their are no minutes left what can I do? I have a trac phone through safe link

    Reply

    • You need to contact Safelink and clear up this problem with a customer service agent.

      Reply

  262. I broke my screen on my and my husband he want me to ask to see if we can get a replacement i hope we can. Thank you

    Reply

    • We’re not your service provider, Eric. We’re an independent informational website. You need to read the article above and then contact your service provider’s customer service team.

      Reply

    • C’mon, Jessica, did you read the article on this page before you posted your comment?

      Reply

  264. I recently found my old phone in the backyard under a wood pile that I stacked last year I went out and another track fone model number a206g new number is 206 304 ****. I was wondering if I need to re apply for the min and text I hate texting so what do I do to renew my contract with you phone is operational now and I will wait for a email from you on a yes or no thank you sincerely rick h. nicholson

    Reply

    • At the end of last year, new rules went into effect that mandate the cancellation of any account that has gone unused for 30 days. As a result, we assume your phone is dead. That being the case, you will need to re-enroll. The good news is that you can re-enroll with ANY Lifeline free government cell phone company. Here’s where you can find a complete list of companies and plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone, Jovita.

      Reply

  266. I dropped my phone and now It does not swipe to open. I think my provider is true connect, or T-Mobile. Can I put my sim card in my wife’s old moto droid RAZR? Please help.

    Reply

    • Not all cell phones work with all cell phone networks, Thomas, so we can’t answer your question. You need to speak to your Lifeline service provider’s customer service team. It’s not T-Mobile, because it doesn’t participate in the free government cell phone program.

      Reply

  270. My name is Brigitte EuGene. I have an account with Safelinkwireless. My phone has gotten water damaged and i would like to know if i can place it. My cell number is 407 731 **** or was. I have been trying to do it online and it keeps on starting over with the enrollment I.D. I don’t know my I.D. Please help or just send me a replacement.

    Reply

    • A couple thoughts, Brigitte. First, how long has your free government cell phone been damaged? If you’ve gone more than 30 days without making or receiving a call or text, your account may have already been cancelled. Second, we cannot send you a replacement because we are not your service provider. This is an independent informational website that’s NOT affiliated with any Lifeline Assistance companies.

      Reply

  271. I received a replacement phone when I lost my original phone. Now the replacement phone is broken and I cannot receive or make calls. I was told that I had to wait for a year to be up on the replacement phone before I can get another phone. Seems like the replacement phone was a dud and now I have NOTHING.

    Reply

    • Not an uncommon complaint, Barbara. You didn’t mention which service provider you are enrolled with, but you should check its website to see if it offers upgraded phones. Also check to see if it has a BYOP (Bring Your Own Phone) or BYOD (Bring Your Own Device) program. If so, you can always purchase an inexpensive cell phone from any number of online sources (like Amazon or eBay) and use it to connect to your free government cell phone account.

      Reply

  272. My Phone Doesn’t Have Enough Time On It To Make A Call . Is It Possible To Purchase Minutes Yo Get Me Through The End Of The Month ?

    Reply

  274. I had lost my phone found it but it is broken will not work at all now can i get a replacement please.

    Reply

    • Not from us, Rebecca, because we’re not your service provider’s. Read the article above and do as it says.

      Reply

    • Check your service provider’s website to see if it offers a “Check Your Status” function, Martin.

      Reply

  276. My phone don’t work it rings and when you pick it up to answer it there is no voice and you can’t hear anyone and the settings and volume are correct and turned up all the way.. I have cancer and diabetes I need a new phone sent to me ….. Ty. Denise adams

    Reply

  277. That number on phone is 615-3276 I need a replacement. I have kids and they have no way to reach me.. please reply.. again this is Christina Richardson

    Reply

  278. This is Christina richardson my phone has been stolen what do I do?? Can you send me a replacement phone please??

    Reply

  280. Sorry I believe I posted a comment without finishing it, sorry my screen went blank, but I’m going to try again. This is Brenda Roosevelt contacting you about my lost my phone, again the number for the phone is 518-688-****. the phone is a safelink wireless and the provider is TracFone. Please let me know of any more questions.Thank you.

    Reply

  281. I have had the same safelink phone for many years but recently lost it and would like a replacement just like the one I had. Just a simple keypad phone, please. My number was 864-490-****. My email is *******@yahoo.com and my name is Daniel Wayne Huffstetler. DOB 3/**/**

    Reply

    • Two things, Daniel: (1) For god’s sake, man, you just left far too much personal info on a public website. If we were dishonest people, we could have used it to commit identity fraud. For you own well being, never do that again. (2) We’re not Safelink, so we can’t replace your phone. We’re an independent informational website. Contact Safelink directly.

      Reply

  283. I’ve tried calling,I’ve tried reading the comments and I still need help please,I lost my Safe link phone. The number is 518-688-****. The serial number is 014 526 001 *** ***. I don’t know how to get ahold of a person through the phone number I kept trying and never got through to a person to tell them I lost my phone, I’ve been going through this for over a month now, please help me! I’m sure I’m doing something wrong!!!

    Reply

  284. My safelink phone has stopped working properly. I can not make nor receive calls. It seems that everything else still works. When I try to make a call I get a recording that says I am unable to make that call at this time.

    Reply

    • You need to contact Safelink’s customer service or tech support team, Debbie.

      Reply

  286. Hello my name is Shelby Jones my email is *******@gmail.com I have assurance wireless phone but it is broke I can’t talk on it it is threw social service my number 757-479-**** how can I get a new phone

    Reply

  287. My safe safelink trackphone was lost or stolen. And i need a replacement. Or a phone number where i can speak to live person.

    Tonya niles. 346 301 ****
    *** ****** rd houton tx 77039
    346 252 **** was my safelink trackphone that was stolen. I need a new one shipped to me and tbis one canceled.

    Reply

  288. Well my mom’s phone got stolen from my aunts house then when I tell her that she couldn’t get a new phone someone came in with a broken phone. then we realized it was hers and now it’s broken. Could she get a new one if she sends that back???

    Reply

    • Maybe, maybe not. Sorry we can’t be more definitive, but here’s why. It probably depends on how long she had her former phone. Some companies won’t offer a free replacement unless you’ve been a customer for some extended period of time. It’s up to you to contact your service provider’s customer service team.

      Reply

    • C’mon, Shelley, did you actually take the time to read the above article?

      Reply

    • My cell phone was stolen and i have another phone that I want to get my number transf
      ered too

      Reply

      • You may be able to switch phones, Richard, but it depends. Not all cell phones are compatible with all cell networks, so contact your service provider’s customer service team to find out if your phone will work with its network.

        Reply

  290. I need a new SIM card somehow mine is lost from the phone. I’m sorry. thanks a lot. Can u please send me a new one to replace mine again. thank u

    Reply

    • We’ve heard from thousands of people who lost their cell phones, but you are the first reader who’s ever said she lost her SIM card, Daphne. How do you lose the SIM card out of your cell phone?

      But in answer to your question, no, we cannot send you a new SIM card. Because we’re an independent informational website, not your service provider. You’ll need to contact your service provider’s customer service team.

      Reply

  292. My cellphone is through safe link the battery will not stay charged. I contacted them and was told to call back (after being on hold for 30 minutes from a different phone. This is my only phone so it is impossible for me to do useing someone else’s minutes to be on hold another 30 minutes. I called and left by number twice and got no return call. Please help me on what to do. Thank you

    Reply

  293. I live in Atchison Kansas and don’t know which carrier phone I had but while I was gone my phone just walked right out of my house. I would like to know who to contact about getting another one.

    Reply

    • There’s only one way for you to find out who your service provider is, Julie. You need to click on your state at this link:

      https://www.freegovernmentcellphones.net/states

      Then you need to start at the top of the list of your state’s service providers and call each of their customer service teams until you find your provider. They’ll be able to identify you by name, address, phone number, social security number, etc.

      Reply

  294. You didn’t cover broken,one that will not work. Refuse to replace and lie when questioned about upper level management. Since I am a taxpayer, I would rather see the program stopped altogether than money wasted on such a poor excuse for a company this is. Doesn’t matter how long it has been around. I actually feel sorry for some of the representatives. Some of them genuinely try to help.

    Reply

  296. I have a Obama phone it has a vortex name on it so all of a sudden a just stoped working it says no sim card when u try to call out nothing works what do I do?

    Reply

  298. I would like a replacement phone because I lost my phone and can u all send me a touch screen phone please

    Reply

    • We can’t send you anything because we’re not your free government cell phone company, Christina. We’re an independent informational website. You need to contact your service provider’s customer service team.

      Reply

    • If your phone worked it would be simple to find out who your provider is. You’d just have to call 6-1-1 on your free government cell phone and its customer service team would answer.

      Since your phone doesn’t work it will take considerably more work. First, go to our “States” page and click on your state. A complete list of Lifeline companies doing business in your state will appear. Now you’ll need to start at the top of the list and call each customer service team until you find one that recognizes you as a customer — by phone number, your name, address, social security, etc. You can find that list of companies in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply

  300. this is Catherine Hall I need a replacement phone,it wont charge,so I cant use current minutes available.
    Please stop the service. 602 872 ****. Ive had it over 2 two years now, thur my access medcal card, and it has no room for updates.

    Reply

    • We can’t cancel your service because we’re not your service provider. We’re an independent informational website, Catherine. Contact your service provider’s customer service team to get your account cancelled.

      Reply

    • Contact your free government cell phone company’s customer service team, April. Virtually all the companies will allow you to upgrade to a smartphone, but most of them will expect you to pay a reasonably small upgrade fee.

      Reply

  302. My name is Lori Caddenhead i have been having alot of trouble with my phone sometimes it doesnt want to call out or except calls it cuts off in the middle of calls and sometimes it just shuts down all together i have tried turning it off and back on and taking the battery out and back in and it is still doing it my phone number is 936-671-**** could you please help me

    Reply

    • Read the article and do as it says, Lori. Or call 6-1-1 on your free government cell phone and you’ll be connected to customer service.

      Reply

  303. To whom it may concern:
    Please help the light on my Safelink phone does not display. Therefore, I can’t see anything on the phone. I need a replacement. Do I send the old one in and it will be replaced or what.
    Thank you for your attention in this matter and please know that I’m older and need a phone ASAP.

    Sincerely,
    Theresa A. Rawls
    773 931 ****

    Reply

  305. Safe link info was not helpful! It does not tell me or show how I can replace my phone. It only says I can. How do I get an replacement safe link phone?!?!

    Reply

  307. i tried the free phone program about 2 years ago. the phone never charged. no one called back to help. now i do not even know what company it was and am still with out a cell phone. what should i do?
    deborah

    Reply

    • If you haven’t had a phone for two years your original account should have been cancelled long ago, Deborah. That means you’re free to enroll with any company offering free government cell phones in your state. Click on the following link to see a list of all the companies and plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Check them all out carefully to make sure you get the plan that works best for your needs (most minutes, most texts, most data, best smartphone, etc). Then use the contact info we provide on each service provider’s page to contact customer service and enroll. Good luck.

      Reply

  308. I need a replacement phone the phone was lost after divorce I have a new address Do I need to fill out a application or can you send me the number I need to talk to someone about this Thank you

    Reply

    • You can find contact for all the Lifeline free government cell phone companies in your state at this link. Just click on any of the companies to be taken to that company’s page. Each of those pages lists the company’s contact info that you can use to get to customer service:

      https://www.freegovernmentcellphones.net/states

      Reply

  309. I have a safelink account but my phone is broke is there away I can get another one with the same number 724 231 **** and I move my mailing address is a p.o box now plz I really need my phone back my email is *********@gmail.com

    Reply

  310. its bullshit. my phone has broken twice and somehow im no longer eligable for a replacement. does anybody else see anything wrong with this? the goverment has more than enough money to drop bombs or deploy more marines but f*** what im going through. im afraid to inform you if you have one of these phones well you aint gonna make it! publish this

    Reply

    • We’re not going to get into politics, Enrique, but we’re sorry to hear what you’re going through.

      Reply

      • Lmao where did you find these people?? Talk about beggers can’t be choosers! Sorry I just couldn’t resist this one puts the icing on the cake! You’re doing a great job 2 thumbs up for you. You must posses an outrages amount of patience something I lack of. Thanks for your hard work. You have made laugh like no one ever has thanks. Have a great day

        Reply

  312. I have a safe link phone but it is telling me to insert Sims card. I have been using it I don’t know why it is doing this. The number is 731 325 ****

    Reply

    • You need to contact your service provider’s customer service or tech support team, Jolene. They should be able to solve your problem.

      Reply

  313. Someone took my phone so I thought by changing number it would not be used. But I was just told that I would get texts with new number. So I don’t have phone or the number now.

    Reply

  316. Why do I keep getting messages wanting me to post a cap. a to continue service. I do use my phone for emergencies. all the time. My husband and I are both Handicapped.. When I try to respond to this message. nothing happens. Thanks.

    Reply

    • Call 6-1-1 on your free government cell phone and you will be connected to customer service. They’re the only ones who can answer your question.

      Reply

  317. My safelink tracfone died. Who do I contact for the free replacement. I do not want to change numbers. and will all of my contacts be lost?

    Reply

    • Read the article, Debora. You need to contact your service provider’s customer service team.

      Reply

  318. My phone was lost about a month ago , I no longer live where it was lost and need a whole new set up , thank you guys in advance ! Ben smith

    Reply

    • Don’t thank us, Benjamin. Thank your service provider’s customer service team after you contact them.

      Reply

  319. I have had my cell phone for quite some time (4 years?) and have been having problems with it. Sometimes it won’t let me make a call in spite of the fact that I have 1000+ minutes! “Network is not available.” is the message I receive when I try to make a call. It is a very old phone; I don’t know if that has something to do with it. Suggestions? Anything will help.

    Thank you
    Mark Zipfel

    Reply

    • Sounds like your phone has finally broken down, Mark. Contact your service provider to ask about its replacement policy. They may give you a free replacement phone, but you may also be required to pay a small fee.

      Reply

  320. My name is Muhammmad Rashid; I was having a Safelink cell phone which was lost. I reported its loss and requested its replacement. No replacement was issued. After about 6 month I found my phone and wanted to reactivate it. It was not done. Meanwhile I changed my address & applied for a cell phone. I was informed that a package is being mailed to me which has to be completed and mailed back to Safelink. I receiaved a package rom AARP (United Healthcare) for free cell phone from Safe Link. I forwarded the papers to them but no response. I called Safe link and I was informed that my file has been updated and papers will be sent by mail. I received the papers by mail. I completed and mailed the back about 3 months back but still phone has been received.

    I am of the view that there is some thing wrong the Safelink as proper attention is not paid to the requests.

    Reply

    • We don’t know for sure if this is the problem, Muhammad, but the rules of the Lifeline program require that your account be terminated if your phone goes unused for 30 days. That may be the root of your problems.

      Reply

  321. I applied for a gov phone a year ago. I lost that phone, so when I apply now it keep saying I have a duplicate account.. The person I went to, get the phone from under a tent ID doing identify fraud. I know it’s him cause it was the first n only time I went to someone n the tent to get my free phone. He took the picture of my ID and food stamp card n saved it in his tablet n saved my last four digits of my social security number. So now everything I try to get another phone I get a message saying I have a phone and it’s not true. They guy under the tent is a scammer I seen him again selling gov phones for ten dollars. He still everybody information an getting phone in their name n selling them how do I report this.

    Reply

  323. I can tell you that I was a customer of Safelink(tracfone) for about 4-5 years and never had a problem. Then a few months after everyone got issued an upgrade to 3G phones, mine was stolen. I called customer service immediately to disconnect phone. I was told they would no longer provide the one time replacement. I had to purchase my own.

    Reply

  326. Hi, I lost my phone about 8 months ago and I’m just now finding it, I never requested another though. Am I able to get this one turned back on?

    Reply

    • We assume that means the phone is inactive. Is that correct, Shavonia? It should be inactive because the rules of the program say that accounts will be terminated if the phone goes unused for 30 days or longer. If that’s the case, you can now enroll with any free government cell phone company in your state (assuming your former account was open for one year or longer. If it was open for less than that, you’ll need to wait until 12 months after you initially opened the account). Here’s where you can find a complete list of all the companies and plans available in your state. Make sure you check them all to make sure you find the plan that fits your needs best:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Yes, you can get a replacement. It may be free if your account has been active long enough, but there may be a small fee if not. Contact your service provider’s customer service team.

      Reply

  332. My phone broke and I called it in and told the lady and she said a few words i did not understand and then hung up i never received my replacement phone am i able to get one? I have been trying scene December to see if i can!

    Reply

    • You didn’t say who your service provider is, Christina, but in general most companies will replace a phone during the first year, but charge you a relatively small fee after that. The first thing you should do is visit your service provider’s website to check on replacement phones.

      Reply

    • As you might expect, Vicky, they make it a lot easier to enroll than to cancel. The easiest way is to your service provider’s customer service team.

      Reply

  336. Had a Safelink phone stolen about 4 years ago and it was replaced. Replacement has now become defective. Can I get another replacement?

    Reply

    • Yes, just contact your free government cell phone company’s customer service team. You may be required to pay a relatively inexpensive fee, though.

      Reply

        • No you cannot get a free replacement phone any longer from Safelink. They can be purchased starting at $40. I suggest Walmart, you can purchase the same (Tracfone)Safelink 3G touch screen for $10.

          Reply

  341. My service was cancelled. Due to ineligibility. And while service was off, my phone was stolen. I now am eligible again. So I tried to reapply. But it brings up old number . I have tried to report stolen but . just keep getting transferred. I spent a your and a half. On hold and being transfered and for me nowhere. Why is it so hard to report stolen phone for the company to wipe old account out so I can reapply

    Reply

    • It shouldn’t be difficult, Torann. If you service was cancelled because you were ineligible, you should be able to re-enroll if you are now eligible again.

      We’d suggest that you attempt to enroll with a different service provider. Here’s where you can find a complete list of all the companies and plans in your state. Check them all out and enroll with the one that fits your needs best:

      https://www.freegovernmentcellphones.net/states

      Reply

  342. This juan flores my phone was stole I need a new phone and I cancel my other phone will the person that stole it will they be able to use it after I cancel it

    Reply

    • Absolutely not, Juan. Once you’ve reported your phone stolen, no one else will be able to use it.

      Reply

        • It depends on which service provider you’re enrolled with, Juan. Check the company’s website because it will probably have all the info you need.

          Reply

    • I RECENTLY HAD MY PHONE STOLEN SO I CALLED AND REPORTED IT THE LADY SAID SHE WOULD DEACTIVATE IT. SO I ASK ABOUT GETTING A REPLACEMENT SHE REPLIED SHE COULD ONLY SEND ME A SIM CARD AND NOT A PHONE CAUSE I HAVEN’T BEEN WITH THEM 6 MONTHS YET. HOW DO I GET ONE

      Reply

      • IT DOES SAY THAT YOU CAN REPLACE ONE IN 12 MONTHS NOTHING ABOUT YOU HAVE TO BE ENROLLED FOR 6 MONTHS TO GET ANOTHER . PLEASE I NEED A PHONE

        Reply

      • You can purchase some very inexpensive cell phones online, Ola, but before you purchase one you need to speak to customer service or tech support to make sure you get a make and model that is compatible with your service provider’s cell network.

        Reply

  343. I was using my safelink simard in a phone other then the one that safelink sent me, but compatible. I end up losing my phone so I called and deactivated it only to find it a couple days later. I call safelink and ask them to reactivate it with same simcard same number and everything cause I found it and they said I had to reapply or re enroll. So I did. Now I’m wondering why 3 days later it’s still not activated again.does Simcard have to be in original safelink phone that it came with to work

    Reply

    • Since we’re not part of Safelink’s tech support team, it’s impossible for us to answer your question, Melissa. You’ll need to speak to someone in that department.

      Reply

  346. I ordered a new phone a month ago and still have not received it. Please help.the month is almost up and if I don’t make a phone call at least Once this month I will lose the number. And I had the number for about 8 years now please help.

    Reply

    • You should contact your service provider’s customer service team ASAP, Shawna. If you don’t have it’s contact info, go to the following link and click on your service provider’s name. You’ll find all the free government cell phone companies listed in alphabetical order:

      https://www.freegovernmentcellphones.net/free-cell-phone-providers

      By the way, this is an obvious problem that no one’s ever written to us about until now. Thanks.

      Reply

  347. I have had my phone since 2014 I can hardly hear the person on the other end. How can I get it replaced? Thank you. My phone number is 570 316 **** Janice Beck

    Reply

    • You should be eligible for a free upgrade, Gradie, but some companies hesitate to give them away for free. If that’s the case for you, keep in mind that you have been with your service provider for more than a year, so you are eligible to switch service providers. If you enroll with a new service provider, you will automatically qualify for a free smartphone. If that’s of interest to you, here’s where you can find a list of all the service providers and plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  348. My husband has a free cell can’t set time ahead how do you set it please get back to me 607 379 ****. ********@gmail.com thank you

    Reply

    • The simplest thing to do is to Google the make and model of your husband’s phone plus the words “User manual.” You’ll quickly find the info you need.

      Reply

  349. I have an older safelink tracfone and haven’t received my monthly 250 minutes. the airtime display does not show “redeem airtime” in the prepaid menu field even though I continue to receive notices that have need to call to get them. I have tried to reach safelink for help by calling the following numbers 1-800-867-7183, 1-800-378-1684, and 1-800-636-7596. I can’t speak with a customer service person and the automated systems for each number just keeps telling me they are processing a transaction for my phone number, to leave phone on for 15 minutes and then make a test call. It prompts me to call back after that if the problems not resolved, but same thing happens when I call back. After 4 tries I gave up. Please help me determine the problem

    Reply

    • Go to the Safelink website. Click on “Support” and then click on “Get Pending Minutes.”

      Reply

  350. I can’t even get a real person to answer my call , all I get is recording and then they hang up on me!!!!!

    Reply

    • Check your provider’s website to see if they offer a customer service email form or if they offer online chat function.

      Reply

  351. It says I already have phone. Haven’t seen that phone since my house burned a few years ago, so it was either burned or stolen from what was salvaged, but I do not have a phone. How do I get replacement and I don’t remember the # or the carrier.

    Reply

    • Who is the “it” who says you have a phone?
      If your old phone burned up years ago, you account should have been terminated long ago. New regulations say that a free government cell phone account will be deactivated if a phone goes unused for 30 days and your old phone clearly meets that time limit.

      In other words, you are now free to enroll with any free government cell phone company that does business in your state. Here’s where you can find a complete list of all those companies:

      https://www.freegovernmentcellphones.net/states

      Reply

  352. I was told I would receive a phone in the mail after being approved. The phone was never received. How , or whom do contact to get this rectified?

    Reply

    • How long has it been since you enrolled, Kristine? Visit your service provider’s website. Many of them offer an “Enrollment Status” (or some similar wording) function. If yours doesn’t, contact customer service by phone or online.

      Reply

    • They can’t recertify without having some paperwork proving that you are still eligible. In other words, if it’s being recertified, April, it’s being recertified by someone who has access to your paperwork.

      Reply

  356. I have lost my phone and that’s the only phone I have for my family to get a hold of me please help me and get a new one please

    Reply

  357. I lost my cell phone 2 months ago. I need a phone to make my doctor appointments and take care of other business.

    Reply

    • You probably have a problem, Heidi. New Lifeline rules went into effect on December 2, 2016 that require accounts to be closed if they have gone unused for 30 days. In other words, your account could well have been cancelled, which means you would have to re-enroll. The good news is that this situation would give you the option of re-enrolling with any company in your state. So here’s a link that will take you to all the companies and plans in your state. Check them all out carefully so that you get the plan that works best for you (most minutes, most texts, most data, and the best smartphone). Here’s that link:

      https://www.freegovernmentcellphones.net/states

      Reply

  358. I had my free cell phone stolen n I need a new one cause I have a sick mom n I can not afford one so if there is anybody who can help me please

    Reply

  359. Hi my name is Jennifer Marrero reason for this letter is because i lost my phone and i need a replace one as soon as possible if you can email me at *********@gmail.com I appreciate it thank yoy

    Reply

    • We can’t do it, Jennifer, because we’re not your service provider. Contact its customer service team.

      Reply

  360. I purchased a trac phone lost safelink phone how do I get monthly minutes have contacted safelink rep about issue

    Reply

    • You’ve done what you needed to do, Linda. (By the way, loved you in the TV show “Dallas.”)

      Reply

  361. This is a question, not a comment. Safelink wireless. How can I track what graphics or ringtones etc was purchased on my device? Sometimes my son “uses” my cell. I never hear him talking on it but he goes online. When he returns my cell, theres a bunch of minutes gone.

    Reply

    • That’s a question for Safelink’s customer service or tech support teams, Dgonz.

      Reply

  364. Can I transfer my lifeline account and phone number to a Motorola moto e replacement phone android my current device is broken

    Reply

    • We get this kind of question a lot, Kara. So at the risk of boring readers who’ve seen it before, here’s the answer:

      Not all cell phones are compatible with all cell networks. The only way to find out if your particular make and model will work with your service provider’s network is to call its customer service or tech support team and ask the question.

      Reply

  365. Hi. I’m a q link customer and i lost my phone. I only want the phone cut off plz . tell me how to reach Qlink wireless.

    Reply

    • Go to the company’s website and scroll down to the bottom of the page. You’ll find a blue box that says, “Find A Rep Near You.” Click on that box, type in your zip code and click.

      Reply

    • It should be. But you may wish to confirm that with customer service as soon as your new phone arrives.

      Reply

  369. I am a safelink customer and I have lost my phone can I get a replacement with the same number my #281-702-**** #01452600381****
    my address; **** ****** ***** Houston Tx 77026

    Reply

  371. hi my name is kelly edward Carter my mailing address is:
    *** *********
    Reno NV,89506
    my safelink status should be done. id like for safelink to mail me another phone and number etc … my wellfare and medical is still good and the same info except for my mailing address has changed.

    Reply

    • We’re not Safelink, Kelly. We’re an independent website. So you need to contact Safelink customer service to take care of your issue.

      Reply

      • All new Lifeline Assistance free government cell phone customers are supposed to be given smartphones, Cherylenem. Unfortunately, those who already have accounts are required to pay to upgrade to a smartphone. Bad rule, but it is what it is. Check with your service provider’s customer service team to find out how to upgrade.

        Reply

  372. just wondering. i got a new safelink phone coming. can u all shut this one off cause i cant use this one thank you

    Reply

    • If Safelink is sending you a new phone to replace an older one that’s not working, they will make sure there’s no problem.

      Reply

  374. My name is seeromani Sampal I have lost my access wireless phone on February 10, 2017. Can I have a replacement upgraded phone with the same number please.

    Reply

    • Yes, you can get a replacement phone with the same phone number, Seeromani. But not from us, because we’re not your service provider. You need to do as this article instructs and contact your service provider’s customer service team.

      Reply

  375. My Driver’s license and Quest card ,were lost or stolen, . I have information that Someone has illeagally taken out a cell phone under my IDentity on or about 12/01/2016! They denied me a new one. HELp
    Thanks so much!!!

    Reply

    • This is a troublesome situation, Carie. The only thing you can do is contact your service provider’s customer service team. Ask for a supervisor and tell him/her that you want to clear up a fraud problem on the NLAD (National Lifeline Assistance Database).

      Reply

  376. My android phone is stolen never been out box r open can I please get a replacement android phone free it to keep in touch with my kids dr I’m a single mom need a phone have no money please help me phone is with Louisiana wireless safelink

    Reply

    • Do as the article instructs, Nikki. You probably won’t get a replacement for free, but it can’t hurt to ask.

      Reply

  378. Yes my name is Tammy acord I am write y’all I got my phone from assurance wireless but now I am with access wireless I get 500 minutes and o get unlimited text there is something wrong with my phone it won’t ring any more is there any way I can get a new phone with the same number my number is 706 372 ****

    Reply

    • Answers to both your questions:
      1. There’s no way for us to guess what’s wrong with your phone through the comments section.
      2. Yes, you should be able to get a new phone with the same number. Just make sure you tell them that’s what you want.

      Reply

      • Take it from us, you really don’t want to become part of our company, Mandy. We work very long hours for very little money. You have much better options almost anywhere else.

        Reply

  380. My boyfriend has lost his phone over the weekend and needs a replacement. I’ve also lost mine as well and need a replacement phone too. Please help.

    Reply

    • Sounds like it’s a good thing you found an article titled “How do I get a replacement for a lost, stolen or broken phone?”

      Reply

  381. I have an old LG cell phone thru safelink I get error messages all the time such as ‘call divert set’, error 36 & other like this. It has camera to take pic., but will not work ( download) anything on my new samsung chromebook that my son get me for x-mas. I am disabled ane living on $722 per month , WELL BELOW THE POVERTY LEVEL, I can assure the public that it is not easy & am at risk of homelessness if I lost that income. I would def. die if that happened. Sorry I got off track. I want to get a better cell phone so I can communicate with my Dr.’s and other medical appts. I often get dropped from calls, or it says no service. I did call safelink & tried my best to explain my issue. I could understand 2 out of 20 words he spoke. He had a very heavy foreign accent. He rattled off 8 or 9 different phone that i could ‘purchase’ right now, lol. The price I believe would be at a great discount. I could not buy a replacement , nor did I feel safe giving him my debit card # even tho there was only 10cents in it. Now I have a little money to somehow get a replacement. I am so isolated, I live miles from town, taxi cost $30-$35 to town & back. I have zero transportation. Anyone out there know a good choice in the phones that safelink sales??? I do have internet service $65 per month.Thanks

    Reply

  383. I gave my cellphone to my elderly disabled Grandfather because he did not have one for emergencies and he broke it. What do I need to do to get it replaced? I received it from Bluejay.

    Reply