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How do I get a replacement for a lost, stolen or broken phone?

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As the nation’s leading authority on Lifeline Assistance, the free government cell phone program, we get a lot of questions. But the question we’re asked most often is, “My cell phone was lost or stolen. How can I get it replaced?” In fact, the question is asked so often that we suspect there may be a major crime ring out there dedicated to stealing free government cell phones (just kidding).

Dozens of companies now compete in the Lifeline program and although their “lost or stolen” policies are generally similar, they’re different enough that we thought we could provide a definite public service by compiling the following comprehensive list all those policies together in one place.

There are five free government cell phone companies that are near national in scope plus dozens of others that compete regionally or in a handful of scattered states across the country. Let’s review the five “national” companies first:

Safelink Wireless Replacement Policy

Safelink Wireless is the largest, oldest and best known of the companies that offer free government cell phones. They have millions of customers in 38 states plus Washington, DC and Puerto Rico. It’s lost or stolen policy says:

Lost or Stolen Phone Policy: For any lost or stolen SAFELINK WIRELESS phone, you may request and receive only one replacement phone per customer. The replacement phone will be a refurbished phone. All reported lost and stolen phones will be permanently deactivated. The replacement phone will include only 10 minutes of lost airtime. Any additional airtime that you may have had on your lost phone will not be replaced. In the event you lose your replacement phone or it is stolen, you will need to purchase an additional phone. If a phone is lost or stolen while in transit to the customer before the customer receives the phone, the lost phone and airtime may be replaced as a onetime courtesy in TracFone’s sole discretion.

Assurance Wireless Replacement Policy

Assurance Wireless is a division of Virgin Mobile. It has grown rapidly and now serves 40 states and the District of Columbia. Its lost or stolen policy states:

What should I do if I lose my Assurance Wireless phone?
Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone (most likely at no charge). We usually can have it to you in just a few days. .

Call us at 1-888-321-5880 to suspend your account.

What should I do if my Assurance Wireless phone breaks within the first year?
Your Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a replacement mobile phone.

Reachout Wireless Replacement Policy

ReachOut currently offers LifeLine service in Arkansas, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Rhode Island, Texas, West Virginia and Wisconsin. Here’s the text of the company’s lost or stolen policy:

Unfortunately, ReachOut Wireless™ like every wireless provider, cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, ReachOut Wireless™ now offers phones at a discounted price that includes taxes and shipping for one low price. The make and model of the initial mobile phone you received is random according to ReachOut Wireless™ inventory. You are unable to choose which model of phone you initially receive under the ReachOut Wireless™ program.

However ReachOut Wireless™ now offers you the ability purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia replacement handset. The phone you purchase will be factory tested. You may purchase the same or comparable model that you received from ReachOut Wireless™ the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone. With your replacement phone purchase, you will also receive BONUS minutes depending upon the make & model of the phone you purchase.

Budget Mobile Replacement Policy

Budget currently offers free government cell phone plans in 30 states and have already announced expansion plans into 17 more states and Puerto Rico. Here is the company’s lost or stolen policy:

We can suspend your account so no one can use the phone. If you happen to find your phone, please contact our Customer Service department, so we can restore your services. Unfortunately, if you are unable to find your phone, you will need to purchase a replacement phone.

To purchase a replacement phone, you may stop by your local Budget Mobile store, or you may mail a money order in the amount of $20.00 to: Budget Prepay Inc, 1325 Barksdale Blvd, Suite 200, Bossier City, LA 71112. Please be sure to include your account number or mobile number on the money order.

Life Wireless Replacement Policy

Life Wireless does business in 25 states plus Puerto Rico. It’s lost of stolen policy says:

Lost or Stolen Phones: If your Device is lost or stolen you must contact us immediately to report the Device lost or stolen. If your Device is lost or stolen, you will be responsible for all charges incurred on your phone number until you report the theft or loss. You can report your Device as lost or stolen and suspend your service without a charge by contacting us. You may request a replacement through customer service by paying a $20 replacement fee. Replacements will be shipped within 24 business hours on receipt of payment. After you report the theft or loss to us you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any monthly service fees. We and you have a duty to act in good faith and in a reasonable and responsible manner, including in connection with the loss or theft of your Device.

In addition to the Big Five free government cell phone companies, dozens of smaller, regional companies compete in the Lifeline Assistance business. The companies vary from state to state, so let’s review some of the larger ones:

Assist Wireless Replacement Policy

Assist Wireless offers Lifeline Assistance plans in Arkansas, Maryland and Oklahoma with planned expansion in California, Illinois, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Dakota, Pennsylvania and Texas. The company’s lost or stolen policy is as follows:

There is a $25 fee to replace your damaged or lost Lifeline cell phone. You may replace your lost or damaged phone by mailing payment to the address listed below or by completing the online form located on this page using your credit card/debit card. Your handset will be mailed to you at the address you provide in the order. If you choose to mail a check or money order please send payment to the address below:

Assist Wireless
Attention: Phone Replacement
2402 Gravel Drive
Fort Worth, TX 76118

** When mailing in a replacement request please include your name, address, mobile number,
contact number, and a $25 check or money order.**

Cintex Wireless Replacement Policy

This regional Lifeline provider offers cell phone plans in Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website is silent on the subject of any lost or stolen policy, but according to an independent online source this is the policy:

If your phone is lost or stolen, your monthly minutes are not protected or reimbursable until you notify the company of your missing phone. You must call 877-304-9183 or visit Cintex Wireless website, (www.cintexwireless.com) Once the company is notified you can buy a new phone and all remaining time and your old phone number will be transferred to you new phone. If minutes were used during the time your phone was lost, they will not be refunded.

Contact:
Website: Cintex Wireless – Apply
PO Box 10707
Gaithersburg, MD 20898
1(800)826-0337

i-Wireless Replacement Policy

i-Wireless is a division of Cincinnati Bell and serves residents of Ohio only. i-Wireless does business under the Access Wireless name, so don’t be confused. They are one and the same. Here’s the company’s lost or stolen policy:

What should I do if I lose my Access Wireless phone?
If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile phone by visiting our website at www.accesswireless.com or by calling Access Wireless at 1-866-594-3644. Upon receiving notice that your mobile phone is lost or stolen, Access Wireless will suspend your account. If you do not either activate a new Access Wireless phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated, you will lose your Access Wireless phone number and Access Wireless will assess you a termination charge equal to the balance in your account, which is not refundable even if you reactivate your account. Customers may purchase a new i-wireless phone at the regular retail price at a participating Kroger store or online at www.iwirelesshome.com, or you may choose to receive a refurbished replacement phone for a fee of $30, plus applicable tax.

StandUp Wireless Replacement Policy

StandUp Wireless is a free cell phone provider in the states of Arizona, Arkansas, Louisiana, Maryland, Michigan, Missouri, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.

Lost or Stolen Phone Policy: For any lost or stolen STAND UP WIRELESS phone, customer should contact STAND UP WIRELESS at 1-800-544-4441 immediately to suspend account. Customer is responsible for all usage, authorized or unauthorized that occurred between the time phone was lost and when it was reported to STAND UP WIRELESS. The customer is responsible for all costs associated with replacement of the phone.

Terracom Wireless Replacement Policy

This is a regional provider that serves the states of Arkansas, Indiana, Iowa, Maryland, Nevada, Oklahoma, Texas, West Virginia or Wisconsin.
Here is how the company’s lost or stolen policy is spelled out on its website:

Lost or Stolen Equipment:

If you lose your handset or have your handset stolen, you are responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at the TerraCom America Service Number located above. Upon receiving notice of the lost or stolen phone, TerraCom Wireless will suspend the account immediately. If you do not either activate a new TerraCom Wireless phone or notify us that you have found your wireless phone within 30 days of the suspension of the account, the account will be deactivated and you will lose the TerraCom Wireless phone number.

Yourtel Wireless Replacement Policy

This regional provider, a sister company of Terracom Wireless, offers free government cell phone plans in Kansas, Illinois. Missouri, Maine, Oklahoma, Pennsylvania, Washington, Rhode Island and Washington. Its lost of stolen policy states:

Unfortunately, YourTel Wireless cannot be responsible for lost or stolen handsets or handsets that are damaged after they are delivered to the subscriber. However, YourTel Wireless now offers phones at a discounted price that includes taxes and shipping for one low price. You may upgrade your phone at any time as long as you have active service with YourTel Wireless.

YourTel Wireless offers you the ability to purchase a Samsung, Motorola, LG, Kyocera, Audiovox or Nokia as a replacement or upgrade handset. The phone you purchase will be factory tested. If you are replacing a lost phone, you may purchase the same or comparable model that you received from the first time. Remember, the phone will be shipped through your USPS Postman, as your original phone arrived. Your phone number will remain the same AND all minutes accumulated on your phone will be transferred over to your new phone.

ATTENTION: Before making your selection, be advised that you are only allowed 1 transaction for any amount, per 24 hour period.

Wireless for Hope Replacement Policy

Wireless is a small, regional player that operates in Arkansas and Louisiana. They also do business as Easy Wireless. The company’s lost or stolen policy is spelled out on the Easy website:

What should I do if I lose my Easy Wireless phone?

Don’t panic. Take another look around and try to find your phone.

If you still can’t locate your phone, let us know right away and we’ll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days, and we’ll transfer any remaining balance in your account to your replacement phone.

Call us at 611, or 1-877-476-3451 to speak with a customer service representative and request a new phone.

Tag Mobile Replacement Policy

One of the major regional competitors — Tag Mobile — offers no website information on its lost or stolen policy. Considering the number of cell phone owners who evidently lose their phones or have them stolen, this seems to be a major oversight — one we hope Tag will correct soon.

Other Companies’ Replacement Policies

In addition, some free government cell phone companies — primarily the smallest of the competitors — also neglect to include their lost or stolen policies on their websites. Despite our best efforts, we’ve been unable to determine what those policies may be. Those companies include Alaska Communications (Alaska only), Care Wireless (Illinois), True Wireless (Arkansas, Maryland, Oklahoma, Rhode Island and Texas).

Help Finding your Phone

We know how frustrating it is and how much time can be wasted when your cell phone is lost or stolen. We want to help you find it without having to go through all the rigamarole required to get a new one. Androids and iPhones will let you track the phone’s location if it goes missing, but for most of the Lifeline phones from the above carriers, there is no such feature. The only options available are low tech: look between the sofa cushions, under the bed, and in your cost pockets; and revisit places you were last at.

However, if for some reason you have an iPhone or Android, the following videos will help you to use technology to quickly locate exactly where you phone is.

How to locate your Android phone:

How to locate your iPhone:

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

    • If only you could find an article called something like “How do I get a replacement for a lost, stolen or broken phone” that would tell you what to do. Try Googling it to see what you come up with.

      Reply

  7. My stolen phone # is 619-534-****. I need to find out which carrier I am with so it can be turned off. Can you help?

    Reply

    • You have a couple choices. If it goes unused for 60 days it will automatically be turned off. If you get to your re-enrollment period and do not reenroll, it will also automatically be turned off. But if you really want it turned off NOW, visit the USAC.org website consumer/Lifeline section. It can help you with situations like this.

      Reply

  8. I use my phone to look at adult entertainmint.I am a adultand thats my right.. Well, I got caught looking at it on the bus and even though it was nobodys busniss somebody told on me and this tough guy told me I better put that s–t away and zip my pants up before he throws me off the bus. I said f you pal and kept doing my business because i dont have intrnet at home and the bus does and i already got banned at mcdonalds and the libary. Well this manaiac grabs my phone out of my hand, slams it on the floor and stomps it. Broke in pieces. No surpirse ther he was one of them gang banger types. Then he said he’d do the same thing to my face if i dont get off the bus.
    Anyways its been a few years ive had this phone Alatel dan model from assurance wirless but i think considering this maniacs actions im super intitled to a new phone.
    my adress is (deleted for the reader’s protection).
    I expect compinsation for loss of my phone since it wasnt my fault.
    Thank you

    Reply

    • Rarely does a day go by when at least one reader doesn’t surprise us with a strange tale. And while we often give out a Comment of the Day award, this one must be nominated for Comment of the Year and simultaneously set the bar very high for any other potential competitors.

      But bringing things back down to the real world, we doubt that any service provider is going to replace your phone after it was smashed because you were watching porn on the bus. Our advice would be to enroll with any other company offering plans in your state. And if the customer service agent asks what happened to your old phone, how about if you just plain tell her it got broken rather than going into detail about how it got broken.

      Good luck.

      Reply

  9. My phone number is 1216 647 **** i don’t have no phone service it keep telling me that i don’t have a sim card please text me to let me know if you can fix my phone

    Reply

    • Let’s say we were your service provider (which we’re not). How could we text you if your phone doesn’t work?

      Reply

  12. How can I upgrade my qlink phone and transfer all of my information, phone is like 5 years old

    Reply

    • Two different questions. First, you can upgrade by purchasing an upgraded phone from Q Link OR by purchasing a Q Link-compatible phone somewhere else and participating in the company’s BYOP (bring Your Own Phone) program.

      As to transferring your data, that’s way beyond our area of expertise. Try Googling “user manual” and the make and model of your upgraded phone (when you get it).

      Reply

  13. Hello,
    Would you please sent me anew wireless phone at:
    **** ***** street Ministry
    Philadelphia, PA
    19107.
    My phone number is (: 267)-701-****

    Reply

    • Sorry, Harold, but we cant send you anything except our best wishes because we are not a Lifeline service provider. Check with your service provider.

      Reply

  14. I currently have a Alcatel free phone that I’ve had since I believe around the end of October in 2018. My phone works but constantly freezes and moves like it has a mind of its own. Long story short, I need a replacement if possible cause I FaceTime my girlfriend who’s 300 miles away and this it always causing trouble and needs new one, please email me

    Reply

    • Next time you get your phone working, use it to call 6-1-1 and that will connect you to your service provider’s customer service team.

      Reply

  15. Hi i was suppose to get a new phone replacement. But never got it . I don’t know if u are a safe link . A person has bn getting in my mail box. So if u did it was stolen again

    Reply

    • Sorry, Martha, but you are correct that we are not Safelink. Check the Safelink website’s “Check Your Status” function.

      Reply

  16. May 25, 2019

    UPSET CUSTOMER

    I have had my phone for 2 years and it finally went out on me where:
    1. I CAN NOT HEAR ANYTHING ON THE PHONE
    2. WHEN TRYING TO DIAL OUT THE PHONE IS STUCK IN DIALING THEN CUTS OFF
    3. WHEN SOMEONE CALLS ME IT GOES STRAIGHT TO VOICEMAIL.

    Customer service reset the phone 5 times with 2 representatives then I asked for a supervisor and he reset it and then they said they will send me replacement BUT I HAD TO PAY FOR THE SHIPPING $5.99 BECAUSE THE PHONE IS OUT OF WARRANTY!!!

    IF THIS WAS THE CASE HOW COME THEY DIDN’T NOTIFY ME I HAD A WARRANTY OR SEND ME A FREE UPGRADE ON THE CELL PHONE??!!!

    Reply

    • Seriously? You’re complaining about $5.99 in shipping? Most people are required to pay $25 or more for a replacement phone. Consider yourself one of the lucky ones, Q.

      Reply

  17. I appreciate having a phone you have provided for me , But I am sorry to say I have lost my phone and have been searching for it for three weeks now I had just got it two weeks before. ;And I really didn’t have a chance to even really program it. How do I get a replacement ? Or can I get another one even if I had just received it?
    can you please let me know what I can do to get another or can I? Thank you,: from Yolanda Liontas

    Reply

    • If only you could find an informative article that went into lots of details in answering the question, “How do I get a replacement for a lost, stolen or broken phone?” Maybe you could Google that question and see what comes up.

      Reply

  18. Hi my name is Holly Johnson and i lost my free cellphone and i did live in Chattanooga Tennessee but I moved to Columbia Tennessee now my address is (DELETED) 38401. my house phone number is 1-931-548-**** because i have been trying do the application to get a new free cellphone and i haven’t heard back from all

    Reply

    • Check the website of the company to whom you submitted an application, Holly. It may have a “Check Your Status” function. If not, call the customer service team.

      Reply

  20. I have TruConnect and my sim card doesn’t work they have sent two so far and my phone still doesn’t work how can I get a knew phone

    Reply

  21. Dear sirs, I recently received a government wireless phone, but some how I lost it, Can you please help me to acquired a replacement phone, please
    my name is Caridad Sencion.
    my email address is *******@gmail.com,
    I appreciated you great help,

    Reply

    • Do as the article above recommends, Caridad. We are not a free government cell phone company, so we cannot help you with this request.

      Reply

    • a girl stole my phone and i really have to have a phone for my work to stay in contact with my work and my boss cuz the kind of work i do please can u please give me one replacement phone it will be my first one and the only one ill ever asked u for my freind went to go retrave my phone and about got beat up buy five phone i really need my phone back please

      Reply

      • Sorry, Tanner, but you can’t get a free cell phone by leaving a groveling comment at this website, because we are NOT a Lifeline service provider. You need to read the article above and follow those instructions.

        Reply

  23. My brother has one of these free phones and the battery wont keep a charge. Unfortunately he cant remember which service his phone is from. How can I find out which service so I can look into getting a new battery or the phone replaced?

    Reply

    • If he calls 6-1-1 on his free government cell phone, he will be connected to his service provider’s customer service team.

      Reply

    • No way to reactivate it, Eddie. You’ll need to reenroll with the same company or a different one.

      Reply

  25. The phone I have is having a software issue, a friend has a old phone he does not use. Can I add my SIM card and use it? I do not want to get my account deactivated.

    Reply

    • Not all cell phones are compatible with all cell networks, Lauri. So it’s impossible for us to answer your question without a lot more information. Call your service provider’s customer service team to find out if the make and model of your friend’s phone is compatible with your service provider’s network.

      Reply

  26. My ANS phone seemed o be dying a slow death since he day I had it. Now its totally dead and will not take any sort of charge, I had bought eight different cords and charges and have nothing as far as battery life goes. Before this It was taking longer and it getting more difficult by the day to have it accept a charge. I defiantly need a new phone as I’ve been unemployed for a while and am waiting for six companies whom I interviewed with to try to reach me at any time soon. These sites keep running me around in circles and the phone number they gave me service has been the worst and that’s after 15 calls of trying o get someone to speak English I can understand.
    Any help or assistance would be of great acceptance and thanks.
    ********@gmail.com because I don’t have a clue how I found this page and probably never will again

    Reply

    • Sorry, Bobby, but we can’t respond to individual comments and questions because we get so many of them every day. The best we can recommend is calling 6-1-1 on your free government cell phone (if it’s still working well enough to do that) to connect yourself to customer service. Ask to speak to a supervisor. Perhaps that will help a little.

      Reply

  27. My safelink phone was destroyed. When I reported this to safelink, I was told I could not get a replacement for 90 days. I really need a phone. I do not feel I should have to wait 3 months for a phone. Please help me get a phone! Thanks for all your help. Best regards, Paul Reardon. Peace.

    Reply

    • You can switch service providers at any time after you’ve had service with your current provider for longer than 60 days. That would get you a new phone much quicker than 60 days. (By the way, you are the first reader to ever report a service provider requiring you to wait 90 days.)

      Reply

  30. I lost my phone a while ago I did not no how to go by letting some one no until now a friend told told me to get on the internet and ask and that what I did

    Reply

  31. i lost my phone and reported it its been shut off but i need a replacement william fearn 520 589 ****

    Reply

  32. To whom this may concern…
    Hi my name is Dudhwanie Dianand i live in schenectady n.y my phone was stolen at the bus stop on state street. .in schenectady n.y. It was a alcatel a30 free government phone from assurance wireless. I received the phone at the end of december 2018. I am a mental health patient and my phone is very important to me. I have numerous important numbers on that phone that i desperately need. Especially for my doctors appointments gecause my memory is bad because i suffered a tramatic brain injury in the year of september 2000. I now receive ssi medicaid and snap benefits. please contact me at my email as soon as possible. Thank you and have a nice day.

    Reply

    • We cannot contact you individually, Dudhwanie, because of the volume of comments and questions we receive every day. But you need to contact your service provider’s customer service team.

      Reply

  33. Hello my name is Dudhwanie Dianand. My phone was stolen from me i really need a replacement phone i see on your website there is a 1 year insurance policy for my phone. I really need my phone because i am a mental health patient and really need mt phone for my doctors appointments and family contacts. please if your company can mail me another phone at my address. my address is *** ********* schenectady N.Y. 12304. thank you and have a nice day to whom this may concern.

    Reply

  34. My phone is lost or was stolen. I cannot do a police report without your help.
    Can you track down the phone ? I need to know whether it was stolen at the car field where my car was towed away from Walmart parking area in Tampa or it was in Chile, southamerica, or here in 34205.
    I always thought that that would be easy!!
    How come we, US=citizens, can be tracked down to be caught … and now it seems that a search of the phone itself cannot be traced??!!
    I demand an explanation!

    Reply

    • Do you realize that you are demanding explanations from people who couldn’t possibly give them to you, Ix? This is an independent informational website, NOT your service provider.

      Reply

  35. i have ASSURANCE WIRELESS free phone via DSS benefits.
    – it says if you LOSE YOUR PHONE THEY WILL REPLACE IT FOR FREE..
    OR
    – IF YOUR PHONE BREAKS WITHIN THE FIRST YEAR THEN IT WILL BE REPLACED/COVERED UNDER THE WARRANTY..
    – – now what if you still have your phone but it’s past the year warranty, so it will no longer be replaced that way? it seems they may want to charge you for a new phone, which i cant afford., SHOULD ONE JUST SAY THAT THEY LOST THE PHONE THEN, IF ITS AFTER A YEAR,? TO MAKE SURE THEY GET A NEW ONE FOR FREE?
    – it seems kinda dumb that they will replace it for free regardless if its lost/stolen, but only replace it for free if it breaks in less then a year..but if you keep it for more then a year and it breaks then you have to pay..
    – I HEARD IN NEW YORK YOU ARE ALLOWED 1 NEW REPLACEMENT PHONE (REGARDLESS) ONCE EVERY 12 MONTHS, EVEN IF ITS NOT BROKEN OR LOST/STOLEN..
    – – CAN ANYONE VERIFY THIS AS ACCURATE ?

    Reply

  36. Hi, I have an Alcatel phone which, please don’t laugh, my dog chewed. I have the phone I just can’t read the screen. What do I do to get it replaced? the information I read was for lost or stolen phones, my is not either. My email address is ********@twc.com and the phone number is 440-723-****. Please let me know what to do if you want me to return it or what. I’m not sure what service I have I believe it is safelink, can you confirm that for me. Thanks for your time.
    Beth Burnett

    Reply

    • Stolen, lost or dog bitten makes no difference, James. The info you need about replacement phones is in the article above.

      Reply

  38. I had lost my assurance phone or it may have been stolen they are sending me a replacement.Will that be in mail or fed-ex?

    Reply

  39. Thanks for the information on this page. I have a problem with my Life Wireless phone that the battery is draining too fast and sometimes it takes hours to charge even if is at 70% for example and i don’t see information regarding replacement because of malfunction.

    Reply

  40. Hello my name is Crystal Bueker and I need a replacement smartphone sent to me because my phone or my SIM’s card isn’t working thank you

    Reply

    • We keep our distance from tech questions, Kevin. Call AT&T customer service to get your question answered accurately.

      Reply

  42. Hi
    i met a street agent and tried to apply for a phone but it took too long to process the application, so i left with out a phone however now i see i was approved for a phone but never got the phone!!!
    HOW CAN I CONTACT THE STREET AGENT TO GET MY PHONE OR ANY OTHER HELP IS APPRECIATED
    thanks

    Reply

    • Now you know one of the reasons we urge our readers NOT to enroll at street events. If you know what company you enrolled with, you can try contacting its customer service team.

      Reply

  45. my name is daryl jones I need a new replacement phones how do it online because I do not have work phone rite now. please email a way to get get one..
    thank you

    Reply

  47. I don’t think my free phone’s carrier is listed here. I can’t charge the thing so I can’t turn it on to see what or who my carrier is. Is there another way to figure this out?

    Reply

    • Visit the USAC.org website. Click around and you’ll find where they help people solve your exact problem.

      Reply

  48. I lost my assurance phone and need to get another one. I called the 8883215880 but its just saying to recertify.

    Reply

  49. My hat goes off to you sir, for continually being available to answer the concerns for those of us that throughly read the entire article, but weren’t able to find the information we needed. I actually started laughing out loud while reading through all these comments, and shared a few with my husband. You have the patience of a Saint. Each comment that displays just how ignorant/lazy/stupid people are seemed to leech a liitle more of my faith in humanity away.

    I have read through the entire article, and read each of your responses to questions similar to mine, but I want to make 100% sure I understand the new switching providers policy before I do something that will result in losing my phone for a year.
    So here’s my dilemma … I have had Access Wireless (Which is a company not listed in your article,) as my lifeline provider in AZ continuously without needed a replacement phone for almost 4 years. Last week I had my purse stolen, which had my Access Wireless phone inside, so I can’t call 6-1-1 from it to contact customer service. I went to their website to read what, if any, information they provided for a phone replacement policy.

    ** Access Wireless’ lost/stolen phone policy: “Call Customer Care immediately at 1-866-594-3644 to report the phone lost or stolen. An agent will suspend the phone so it cannot be used.” For anyone who may have Access Wireless, this is the only information they provide. My question is, Access Wireless only gives me the option to pay $25 for a ZTE-hunk-a-junk, buy a new phone from their “upgrade phone” store, or BYOP, which none of mine are compatible with. So what I need to know is, with the new change to how often we can switch providers, since I have had continuous service for more than 1 Year with Access Wireless, can I just CANCEL my lifeline account/benefit with Access Wireless, then immediately re-enroll with a different provider? If yes, and the new provider offers new customers a free phone, would that include me even though I’m new to that provider, but a returning/re-enrolling lifeline user? I just don’t want to cancel with Access only to find out I have to wait to get a phone from a different company, because I just completed my annual re-certification through Access. Any help you could provide would greatly be appreciated.

    Reply

  51. My safelink phone was stolen and i called to suspend acct and get a replacement phone i was told by the representative that a replacement would arrive in 3-5 business and gave a ticket number after the arrival time passed go back into safe link again explain to the representative about my private conversation when suspending my account and I was told by that Representatives that they do not offer replacement phone what can I do to get a replacement phone since I was giving false information

    Reply

      • This happened to me as well. I’ve been looking around to find a deal but I just can’t afford it. Got some fun pricey car problems I just found out about. 🙂 Other than Assurance and Safetlink, are there any other providers that offer an android smartphone? I’ve been looking online but the articles are too far in the past where the information could be out of OR I get conflicting information. I don’t want to sign up with a provider expecting a decent phone and then receive another “smartphone” like Assurance did. lol. But Safelink’s was great I was so surprised and appreciative! Then a crack head on the street stole it. -_-

        Reply

    • My phone quite working I looked no sim card plus it’s so small I can’t use it so I’ve been waiting for a sim card for my Samsung Galaxy note ,been waiting since October 22 and I still have nothing please send sim card so I can use my own phone because I can’t use yours he stut it off

      Reply

  52. This Michelle Roark my free safe link cell phone broke and cant get in to it I need new one how do I get replacement one

    Reply

    • We’re not sure how to help you if you don’t read, John. Since this is a print medium, you won’t know what our answer is if you don’t read. Maybe you can get someone to read this website to you.

      Reply

  55. My phone was stolen,please cancel my service someones been using illegally.contract name is Keeshun Jackson,i forget the number! i think its 310)367-****. sorry not sure if the numerical is correct! you can close by name!!thannk you!

    Reply

    • One idea might be to read the article on this page. You know, the one that’s titled, “How do I get a replacement for a lost, stolen or broken phone?”

      Reply

      • Whoever is commenting from “Free Government Cell Phones” account has quite the snarky attitude. The title of the article says “lost, stolen, or broken,” yes, however all through the article only describes “lost or stolen,” so it’s understandable why people are confused. Have a little more professional compassion rather than snarky attitude please. I’ve read three responses with snarky replies and it’s unprofessional.

        Reply

        • Who said you get to determine what’s snarky and what’s not, Nic? It’s our website and we’ll be snarky as hell if we want to be. As we always say, you could just visit some other website that specializes in the Lifeline free government cell phone program and spends more time answering readers’ questions…if only there were such a site. Unfortunately for you, there isn’t. This is it. This is the original and by far the biggest website dedicated to this subject, and as far as we know, the only one that actually answers questions day in and day out. So you’re out of luck. This is it. Either shut up and put up with some occasional snark or go without what this website offers. Got it?

          Reply

  57. I lost my cell phone, I tried to call safeline wireless to cancelled to contract. Could I replaced my old phone, can get a new one?

    Reply

    • You’ve left out some information, Eric. What did Safelink say when you called them? What did they tell you about cancelling your contract and/or replacing your old phone?

      Reply

    • Sorry to hear that, Jean. Too bad you can’t find an article called “How to I get a replacement for a lost, stone or broken phone” that’s chock full of info that would tell you what to do.

      Reply

  59. Anyone know SafetyNet wireless’s policy? I’m in Southern California. Service is the worst. Anyone have a recommendation for a decent service Company in Southern California?

    Reply

  60. Dear free government cellphone guy.
    You are quite the smart ass to most of these folks. I understand most people don’t read what they should or follow direction the way they should but if you are finding yourself burnt out on these folks and can’t keep yourself from being that way towards them then shut he site down and do something else that don’t involve the public such as a garbage man or one of those guys that drive around and clean out Porta potties. You would be perfect for that but I understand why they think your a real government official it’s your shitty attitude maybe?

    Reply

    • You want a shitty attitude? Go screw yourself. Is it really asking too much for people to actually read the words on a page before asking a question that they could easily answer for themselves? You are a moron. In fact, that may be giving you too much credit. Go read another free government cell phone website that delivers the sort of information and service that we deliver day in and day out 365 days a year. Oh, wait. What’s that? There is no other website that comes anywhere near matching what we offer? Looks like you’re out of luck, moron.

      Reply

    • Read the freakin’ article on this page, Robin. Jeez, it’s getting to the point that we just can’t believe how lazy some of our readers are. To repeat, read the freakin’ article on this page. Is that asking too much?

      Reply

  62. I was hit in a car accident and shattered my phone all over my totaled van…Can you assist me in getting another phone

    Reply

    • We are absolutely dumbfounded that people leave comments like yours below an article titled “How do I get a replacement for a lost, stolen or broken phone?”

      Reply

  63. Qlink charges $25 for a replacement phone….I have already replaced my lost phone once but now that one was stolen and it is being used every day by someone…….I JUST WANT TO CANCEL MY QLINK PHONE but the company doesn’t offer that option……how do I get my stolen phone turned off without paying qlink?

    Reply

    • Why shouldn’t you pay for what you received, Gary? You ordered it. You received it. It’s not Q Link’s fault that it was stolen. Man up, dude.

      Reply

  64. I got a phone from QLink and started my Lifeline benefit with QLink. The phone no longer works. If I transfer my Lifeline benefit to another company, will the new company send a new phone or would the new company want me to use the phone I already got from QLink? Thank you in advance, Dale Juliano

    Reply

    • You can change service providers every 60 days if you wish. Yes, the new company will send you a new cell phone.

      Reply

  65. Some of you should be asbamed of yourselves for the comments posted….& many need to go back 2 your public school & learn how to spell basic English…i just wanted to say THANK YOU 2 SAFELINK for my free phone!!! I am a single mom who supports my kids by WORKING & not freeloading off TAXPAYERS. We have NO HEALTH INSURANCE so we do get Medicaid. But i pay my HOUSE PAYMENT (NOT PUBLIC HOUSING) BUY OUR GROCERIES & WORK HARD 5 EVERY PENNY UNLIKE THOSE WAITING ON THE FIRST OF THE MONTH…Never had the extra money 2 have the LUXURY of a cell phone, so THANK YOU VERY MUCH 4 the phone!!! I Appreciate it very much & there really are people in NEED , not like those who are content in poverty…as long as they blame ANYONE BUT THEMSELVES 4 THEIR ECONOMIC STATUS..

    Reply

  66. I was told I could use my own phone by SafeLink but it only worked for about month now it won’t let me call or get calls on my own motoz2

    Reply

  68. What a scam safe link never sent my phone? What kind of program is this? This is since Aug sent all my paperwork now they tell me not entitled too a phone !??? Govt needs too do better are they ser ious?

    Reply

    • From their website:

      Q LINK Wireless customers shall have up to fourteen (14) days from the delivery date of their Mobile Device to return any defective Mobile Device and/or accessories to Q LINK Wireless. Q LINK Wireless will exchange a defective Mobile Device for a replacement phone, at Q LINK Wireless’s discretion, during this period, only pursuant to the terms of the Limited Warranty (Section 27) set forth below. For a defective phone replacement, call Q LINK Wireless Customer Support at 1-855-754-6543.

      Reply

    • You didn’t mention who your service provider is, but we’d suggest going to its website to see if that is a service they offer or if you can contact customer service via email or an online chat.

      Reply

  72. Living in Colorado, I had a basic model free Obama phone from Blue Jay Wireless. Then the company switched to (Standup Wireless) I think? Any way, I lost the phone down dumpster diving for food. I make contact with Standup Wireless, they suspend my number and service but they tell me I have to buy a $20.00 phone. I write back reminding Darrin, (the Standup representative), if there was true economic reason why I couldn’t pay a cell phone in the first place, supported by the programs I qualify for), it is hard to believe that you (Darrin) and Standup Wireless would work against the Lifeline purpose of service.

    Money is a barrier for a certain population; congress recognized this fact and enacted legislation productive, and made basic, simple phone service free for those who couldn’t before afford to be connected to the rest of the world.

    So… now we are back at the $20.00 Standup Wireless asks me if the have to send me cell-phone replacement. This is peculiar. Take pause for two issues. First, Standup Wireless is similar to BlueJay Wireless because, both of their business company models provide qualified customers an extremely simple telephone device. Standup Wireless has no true claim to feel cheated or “taken advantage of” seeing that the fact is Standup Wireless has never provided me a phone in the first place.

    How can this company expect this same population, who couldn’t afford phone service in the first place, to some how generate the funds now. The reason why we qualify for free phones and free basic service is because we have expendable cash.

    I asked Standup Wireless if they have a service of collecting old phones and using these old phones for the purpose of replacements. Standup Wireless told me their company had no service such as this. Only after I asked and persisted, did they let me know that if I had an old T-mobile phone, I could possibly use that to continue my service. Is T-Mobile lying when they tell me my only option is to purchase a new phone or find access specifically to an old T-Mobile phone?

    Reply

    • It’s pretty rare for any of the free government cell phone companies to give out free replacement phones, Michael. We won’t say never, but rarely. Most of the companies also offer BYOP (Bring Your Own Phone) plans such as the one described to you. The only catch is that the phone your bring to the program must be compatible with your service provider’s network. Not all cell phones are compatible with all networks. So everything they told you is true although it’s not exactly what you wanted to hear.

      Reply

  73. I have an old Verizon phone will it work to replace my assurance wireless phone…? If so where do i go online to change or a phone # please…

    Reply

    • Not all cell phones are compatible with all cell networks, Angela. You need to speak to your service provider’s customer service or tech support team to find out if the specific make and model you have is compatible with the service provider’s network. You can contact them by calling 6-1-1 on your free government cell phone.

      Reply

  74. I called Assurance and asked for a new phone. I have had it for years. The lady said ok. It would take 7 to 10 days. Its been a month.Tried calling about the new phone.Now mine doesn’t work anymore. I am 66 years old. Is it normal to be cut off for asking for a new phone? I am puzzled. I had just reapplied for a new year.

    Reply

    • It shouldn’t be normal. You should expect to pay some relatively reasonable fee for the new phone, but you shouldn’t be jerked around like this.

      Reply

  75. I got a new phone and service in Las Vegas NV and it is a Vortex Beat 8. All of a sudden it says
    ” no sim card ” it is inside the phone and have tried everything. I put the sim in a friends Tmobile and it registered so its not the card. I cant figure the actuall carrier im using How do i find this out??

    Reply

    • If your phone is working, use it to call 6-1-1 and you will be connected to your service provider’s customer service team. If it’s not working, visit USAC.org and they can help you figure out who your provider is.

      Reply

    • 611 or (not recommended) but… A thin piece of paper between the back of your sim and the port to push the connection better together.

      Reply

  76. Hi my name is Darrell Banks I am a Assurance Wireless plan user i am disabled and my service was suspended i spoke with a representative And explained i will be returning the phone i just simply for got in the mail on Saturday 08-25-2018 if there is in anyway you can reactive my service this will be greatly appreciated right now I have to go 45 minutes away to get to a phone that is working and this is if the office building is open or allows me to use there service so I Hope you can see the desperate need for me to to have a working phone i sincerely hope you do understand and will activate my service today i do apologize for the inconveince and i will be waiting for your prompt response.

    Reply

    • Sorry to hear about the cancellation, Darrell, but we are not Assurance Wireless, so we cannot reactivate your phone. You’ll need to contact customer service and we wouldn’t be surprised if you end up needing to re-enroll. Good luck.

      Reply

  78. Im in need of a new goverment phone mine got too i was on bus i had bags in my hand my phone feel out my hand and i bent down grab it and someone had picked it up already it was a sky brand phone

    Reply

    • Seriously, James? Did you really leave a comment that says, “How do I get a replacement phone?” right below an article titled “How do I get a replacement for a lost, stolen or broken phone?” This is proof, we suppose, that the old saying is correct: You can lead a horse to water, but you can’t make him drink.

      Reply

    • The USAC can have you figure out which company you were enrolled with, Jervere. Visit them at USAC.org.

      Reply

    • We can’t send you a new phone because we are not your service provider, Marie. This is an independent informational website. You need to do as the article instructs.

      Reply

  88. I received a Safelink ZTE smart phone about a year ago. Recently it was lost or stolen, I’m not sure which. I tried to call to report it but could not find a number to call. The only option I could find was to cancel my service. I have a Moto E second gen and tried to start my service back up with it but now safelink wants me to reverify my information. When i first started with safelink I received my phone in a matter of days, verification was done by you online. I used that phone for approximately 7 years, Four years agp I moved to subsidized apartment. A month after getting moved I realized it was time for my recertification with safelink.My phone service was canceled. I had forgotten about the 30 day rule for a notice of change in address.I tried for 2 years to get service . I sent pictures of documents via email.They were not good enough, then I sent photo copies on 2 different occasions. Please help me get a working phone and activate my service.

    Reply

  89. my safelink got broken and I need to have it deactivated. please. I haven’t had it long. enough to get a replacement

    Reply

    • You need to contact your service provider, Donna. We not that provider, so we cannot deactivate your account.

      Reply

  90. Hello. I was sent a phone from you over a year ago. It was stolen in SC. I was told that I would have to wait 3 months for a replacement. Since then, you sent me a SIM card to put in another track phone, and subsequently provided me airtime service on another track phone I had purchased. Before I get myself to a store where I could do that all over again, I was wondering if I am eligible for a new phone, or just another SIM card. The phone I have now fell into salt water. I doubt the rice trick will work. It has been a few days.
    My current phone number is 401 338 ****. I thank you in advance for your response. I wish I could call instead.

    Reply

    • You will probably not be eligible for a free replacement (but who knows? Maybe you’ll get lucky). If that’s the case, you can always switch to a new service provider, who will then be required to provide you with a smart phone.

      Reply

  91. My phone dose not work anymore it won’t call out or anything I need another one because this one stop working

    Reply

    • Check the article above one more time, Emery. Does it say anything about getting a replacement phone by leaving a comment on an independent informational website?

      Reply

    • Well, we don’t know about you, but we’d start by searching the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?”

      Reply

  93. I want to report that my cell phone was stolen. The number is 787-546-****. The person who stole it is making obscene calls to my famiy and friends. I am not intetested in a replacement, my request is that the phone can be inactivated as soon as posible. Thanks for your help.

    Reply

    • Check the article above, Martin. Does it say that you can deactivate your account by leaving a comment on an independent informational website?

      Reply

    • Maybe. But only if your phone is compatible with your service provider’s network. Contact customer service to find out if your particular make and model is compatible.

      Reply

  95. OMG!! Who ever is answering all these “posts” must be a saint!!! I was looking for some info & then a comment caught my eye, & WOW 😵 there are some dumb people out there!!
    Hope you get paid well for this!! Thanks, & Have a great day!! 👍💯📵

    Reply

    • Well paid? Our compensation consists of the coffee we can drink and praise from the boss when we offer an occasional funny response.

      Reply

  96. Hahahaaaa!!!! Do you actually sit there all day and reply to every moronically redundant question? You are a patient man or woman…. Ok, my turn. I have a budget mobile. It got squished. The number iz still active, but there is no budget mobile to contact anymore for a replacement. I dont want to switch carriers because ive had the same # like 6 years… Any idea who i could contact?

    Reply

    • Yes, we sit here all day (and sometimes all night) answering the same damn questions over and over and over again. We give polite answers to virtually every question, but every once in a while we just plain snap and our answers aren’t quite so polite.

      You win the award for funniest question of the day. If any readers don’t know why this question is hilarious, you need to read the comments below.

      Reply

  98. I just came back from the store n didn’t relize I lost my phone out of my pocket I’ve tried to call it but someone must of shut it off I need a replacement Asap due to my kids having lots of docs appointment

    Reply

    • We don’t think you can get a replacement phone by leaving a comment at an independent informational website. But we might be wrong. Please read the article above and let us know if our recollection is correct.

      Reply

  100. I recently had a phone with your company but due to an incident that had me locked up in jail for a short period of time, I lost my phone and wanted to know if I could get an replacement or do I have to resubmit another application to get a new phone and number.

    Reply

    • No, you never had a phone with our company because this is an independent informational website, NOT a free government cell phone service provider. If you have not used your former phone for 30 days or more, your account has probably been cancelled. That means you can enroll with any free government cell phone company offering service in your state. Here’s where you can find those plans:

      https://www.freegovernmentcellphones.net/states

      Reply

  102. Lol am I the only one that read the artical? They cannot give you a free phone. Where you can get one is at one of the locations above. This website should help you choose which one is best for you.

    Hahaha thank you to whomever wrote this. Once read it is applicable and useful.

    Reply

  103. I have had my phone for a long time and it can be fully charged and once you call someone you on it for one minute and it goes dead….. can you please send me another free phone for phone number 864 305-****

    Reply

    • We cannot send you a replacement phone because we are not your service provider, Patricia. This is an independent informational website. You must contact your service provider’s customer service team.

      Reply

  104. I need a replacement phone for my number. 661-421-****. Please help me. My phone was broken last night and already my voice-mail is saying my phone number is disconnected

    Reply

  105. I accidentally split coffee on my phone SafeLink and it’s not working anymore. Can u help me. Thank you.

    Reply

  107. To whom it may concern:

    As of June 7, 2018 my phone is not in working order due to malfunction of the electronic device, as I am guessing that is the issue. At any rate, I respectfully request a replacement cell phone at your earliest convenience. Below is my contact and cell phone info. If possible please submit my request ASAP due to no access to emergency contact after public hours.

    Rachel Alvarez

    **Drivers license and picture of myself both submitted to approval dept on file, by Krystal in the Brookstone shopping center, in Lake Elsinore, ca.**

    ZTE Model#Z798BL
    S/N 32F477150E3C
    951-447-****

    Please contact via e-mail. Thank you in advance for rushing my request.

    Reply

    • We are NOT your service provider, Rachel, so we cannot do any of the things you request. You must contact customer service to solve your problems.

      Reply

  111. I need a replacement phone pH no longer working it was dropped and scream is no longer working

    Reply

    • We assume you meant “screen,” but we like the word you used instead. Read the article on this page, Aila.

      Reply

  112. my wireless(phone) was broken ,so it is not work this month. its number is 1 630 613 ****.
    Could I get a replacement phone?
    Thank you for your help.
    Q.R.CHEN

    Reply

  113. The reason I’m texting is cause I trying to get another phone service.But since the last phone service I had Rand out of service and in order for me to get another phone I would have to disconnect the last phone number I had but the bad thing about it is that I don’t remember the phone number

    Reply

    • We’re not quite sure what you’re asking, Ana, but if your free government cell phone is still working, call 6-1-1 to be connected to customer service. They can help you out.

      Reply

    • We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Chester? Where does it say that?

      Reply

    • We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Michael? Where does it say that?

      Reply

  117. help, while changing a flat tire, i used my ph. to call work to say I would be late. chanded the tire and hurried to work. Realizing I left my ph. I returned to the spot and no ph.. Had someone at work call me so I could hear it ring in the truck. It did not. My son & I both searched the site of the ‘tire change’ and we found nothing. Please help me get a replacement.

    Reply

        • We cannot disconnnect it because we are not your service provider, Leonard. It will be automatically disconnected if (a) You neither make nor receive a phone call or text for 30 days, or (b) You don’t recertify on the one year anniversary date of your enrollment.

          Reply

    • We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Misty? Where does it say that?

      Reply

  121. Hi! I also wanted to add, Safelink customer service operators are extremely hard to understand, but YOU’RE GETTING A FREE PHONE! They will replace broken phones at no charge, and it’s usually a better one. Also, I do not for them. I am just grateful to these programs.

    Reply

  122. I been with safelink for over 8 years. And the last time i tried to renew my phone service for another year. Safelink told me my information was wrong. Now i can’t get no more free minutes and to top it all off you are telling me am not who i say i am. Please help me to understand that i have had the same number with this company all this time and now am not the same person

    Reply

    • It’s impossible for us to explain your former or current relationship with Safelink because we are an independent informational website. If you’ve been cancelled by Safelink, you should attempt to enroll with any of the other free government cell phone companies in your state. Here’s where you can find all those companies and their plans. Check them all out to find the plan that fits your needs best:

      https://www.freegovernmentcellphones.net/states

      Reply

  124. my number to my phone is 818-274-**** stop working? how do I get it turned back on? I have no phone.

    Reply

    • Contact your service provider’s customer service team, Charles. You can do it by phone if you can borrow someone else’s, or check your service provider’s website to see if it offers an online chat or email function.

      Reply

  125. Can’t call you about my phone because it’s dead! HELP!!!! Need phone! My number is 727-482-****… May be able to get in coming calls.

    Reply

  126. Hello my name is amir baligh I use safelink Mobil free government but my phone is broken what should I do?

    Reply

  127. I have a phone that has a broken cover. I was told that a envelope would be sent and I could get a replacement. When the phone arrived in the male, ii was broken. Please help if you can. Michael Beuittler. Thank you

    Reply

    • We’re not your service provider, so there’s nothing we can do, Michael. Contact customer service and demand that they solve this issue.

      Reply

  128. I put my info. Into my phone per instructions and all of a sudden the site was gone. I can’t seem to locate it again. The info I put in was from my bank card because the phone with #3602323302 was stolen and we are trying to locate it. What is going on? Im attempting to locate the stolen . Not find out about a replacement.

    Reply

    • C’mon, Jerrica, does the article say you can get a replacement phone by leaving a comment on this independent informational website. Read, people, read.

      Reply

    • No, we cannot, Martha. We are not your service provider. This is an independent informational website with ZERO affiliation with any free government cell phone service provider.

      Reply

      • I also lost my cell and need my service stopped but I don’t know who my provider was and the cell was a BLU from Target. I need to turn it off. I also need a new sim with a different #. Is this possible and how do I turn my old one off?

        Reply

        • Check out the USAC.org website. They will help you find out who your service provider is.

          Reply

  134. i had a safelink phone from goverment program and some one stole it the # was 228-209-**** my name is faith *******. i have no phone to call safelink so please send me something to help me. my email is *********@gmail.com. i really need a new one. i am handicapped and i rely on that phone for emergencies. thank you so much.

    Reply

    • Sorry, Faith, but this website is not operated by Safelink. You need to contact that company directly.

      Reply

  135. I have a brand new straight talk phone in box the Sim card has not been touched either can I use that Sim card and phone to replace my stolen phone ?

    Reply

    • This is one question we never answer, Alie. There are too many variables, so we always urge readers who ask this question to contact their service provider’s customer service team for the most accurate answer.

      Reply

  136. My safelink phone was damaged screen busted up I’d like to get my REPLACEMENT phone. I have a phone to use if I could get a new SIM card with new number but keep.same plan that would be awesome

    Reply

    • Sometimes it’s fun, Tammy. But other times when you’ve answered the same question about a thousand times, you just want to scream.

      Reply

    • Not from us, Lydia. We’re an independent informational website, not a free government cell phone service provider. You need to contact your service provider’s customer service team directly. And you might want to actually read the article on this page.

      Reply

    • Im trying to help my mother get her safelink phone replaced if anyway possible. i was hoping someone could help me. it’s been quite some time since its been gone and shes getting worse health. i live about 20 minutes away and have always been there 4 her. if there’s anything u could do towards a replacement i would so appreciate … My name is Lesley. Her phone was registered in hsr name Evelyn Campbell. not sure of the number any more im sorry that might not help at all. please contact me anything else u may need please. God bless!

      Reply

      • We cannot contact individual readers due to the volume of comments and questions we get every day, Lesley. But we can answer your question.

        You need to contact your mom’s service provider’s customer service team. If the phone still works, use it to call 6-1-1 and you’ll be connected directly to customer service. If it doesn’t work, you can find contact info on our “Providers” page. Just click on the service provider’s name and you’ll be taken to an article that includes the contact info you need. Here’s a link:

        https://www.freegovernmentcellphones.net/free-cell-phone-providers

        Keep in mind that you will probably be required to pay a small fee to get a replacement phone.

        Reply

  140. I am trying to contact them, I am homeless, living in the mountains and can use a friends Internet Connection for a little while, why do I need to call them to report my phone lost, I DO NOT have a phone!

    Reply

  142. I need a new phone because my old phone is not working so if you would please send me a new phone please

    Reply

    • We are NOT your service provider, Karen. This is an independent informational website. Do as the article instructs.

      Reply

  144. Phone will not allow me to make calls. the screen says Hand free activation and also Cancel. After allowing a few minutes I cancel and go to dial a phone number. It says number or code is incorrect.
    Is it possible for you to send me an e-mail as I have not been able to find a phone number to call you.
    I would like to have a replacement phone.

    Thank you,

    B Rossi

    Reply

  145. My phone was stolen. I need a new one because all my Dr phone numbers and Lawyer from Social Security is on there. What can I do. How can you help?

    Reply

  146. My phone was stolen and I need to cancel the service temporarily how do I go about temporarily cancelling the the service?

    Reply

  147. I’ve called twice to get a replacement phone. Around January 15 I talked to a representative. She said that since this was my first replacement ( and it is) that it would take 7-10 business days. She took my address and that was it. 2 weeks later I called to check on the delivery date. The new representative said she had no idea what was going on (after putting me on hold to talk to a “supervisor”) then hung up on me! When I called back my estimated wait time went from about 30 secs to 4 hours! I have no idea what to do. The phone freezes every single time I use it and the screen is so cracked I can barely see it. Please give me a useable suggestion.

    Reply

    • We get so many stories of horrible service from all the companies. It really is horrible. The problem you now have, Gerron, is that your phone has gone so long without being used that your account may have already been cancelled (that’s supposed to happen after 30 days). You are doing what you need to do, and it’s a pity that your service provider isn’t actually offering any service. Have you tried contacting customer service by email or checking its website to see if it offers an online chat service?

      Reply

  148. whoever is answering these peoples concerns has no buisness being a business person..read the answers some of these people got.i mean,why have this on here when its no help to anyone at all and the one answering the questions has to be a very miserable person to respond the way they do….wish your boss was contactable….

    Reply

    • This is “the boss” responding, Becky. I’ve read over the last couple hundred questions and our moderators’ responses and they have done an outstanding job. If you are not satisified with the work our selfless staff produces, perhaps you should visit a competitive website that answers its readers questions as thoroughly as we do. What’s that? You can’t find any other websites that actually answer its readers questions? How will you solve that dilemma, Ms Williams?

      Reply

  149. I need a replacement phone,yes i did read the above,but when i click “go here”it brings me straight back to here so what do i do

    Reply

      • I believe she’s talking about all the links on your website direct you to other pages within this site and not the company site. I know I opened multiple tabs thinking that the links attached to the service providers names would take me to their website. Either way I think it’s fairly simple and takes only the smallest common sense to figure out that you don’t have any involvement in the lifeline program and are only providing information and what needs to be done after reading your website.

        Oh by the way my phone hasn’t been working and I need a replacement could you send one right away. Posting a comment on a article online is how you get one right?

        Reply

    • Did you read the article above, Willie? Does it say you can get a replacement phone by leaving a comment here?

      Reply

  154. My question is regarding Budget Mobile. I saw on your site that they are no longer in the Gov. free phone business anymore.

    Since that is the case, any suggestions on how to get a replacement phone from a company that no longer services its previous customers?

    I understand that I should contact them, however, their website is down and their phone number is no longer working.

    Is it best to simply start all over again with a different company? Fill out a new application form, etc?

    Reply

    • Most Budget Mobile customers have been taken over by enTouch Wireless. Go to our “Providers” page and click on enTouch. In addition, you are eligible to switch to any other company if that’s what you choose to do. You can find all the companies offering plans in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply

  155. I have lost my phone I have no way of calling is there any way I can get a freeze on my phone 615 423 **** Krissy ferrell

    Reply

  156. Hi, I actually read the article. I joined Access wireless and they sent me a broken ZTE N817. I can’t get any response from them. Any advice?? Should I cancel my service and try a different provider?

    Reply

    • Unfortunately, you cannot cancel your service, Philip. You are stuck with them for 60 days if your plan includes talk and text only, and one full year if your plan includes data. We’ve had lots of readers complain about their inability to reach a live person at Access customer service, and we don’t have a good answer for you.

      Reply

    • Check your service provider’s website to see if you can buy it online. If not, contact your service provider’s customer service team.

      Reply

  158. I am on Disability and food stamps. My re-certification has been renewed but my phone is broken and I was asking for another phone. The phone name is Coolpad Avail. Can I please get a new phone I still have minutes and internet data still on it but the screen is damaged and I can’t see who calls or text me.

    Reply

    • We can’t tell you if you qualify for a new phone, Eula, because we are not your service provider. You’ll need to contact your service provider’s customer service team.

      Reply

  159. I’m on disability, food stamps, and I thought what a wonderful thing a phone, well I order it , it took 2 months to receive, had to order a new SIM card, that was 3 more weeks, promise72 hours, in a month and a half, phone quit again, week and a half new SIM card, did not work, been out of a phone for 2 months they safe link, can’t find a problem with it, off line, invalid, no phone, talked to about 9 people,6 in one day , they don’t know their ass from a hole in the groud, thew the phone into the river, good for nothing, never again company sucks.

    Reply

  160. I lost the phone that I received from qlink wireless back in November. I asked the company about a replacement and about having the service disconnected and I also asked to have my information and service to be transferred to this phone which is the same model and service carrier as the original. In my opinion who ever is using that phone is committing identity theft and the company is fraudulent

    Reply

    • We would guess that someone who would steal your phone would also have no problem committing identity theft.

      Reply

        • We haven’t refused to do anything, Ravin, because we are not your free government cell phone service provider. This is an independent informational website. Contact your service provider’s customer service team.

          Reply

    • ShirleyHarris I lost my phone need a replacement please okay that will be just cool i miss my phone so please help me 662-753-**** lost it before my birthday

      Reply

    • Did you read the article, Shirley? We wrote it, but we just cannot remember if it says you can get a replacement phone by leaving a comment at this independent informational website. Can you check that out for us?

      Reply

  163. Hello,
    I’ve been trying to reach you without any success, no one ever answers the phone, it keeps saying it’s processing and call back in 15 minutes with the same response. My phone is not working it cannot turn on or off. My phone # is 321 527 ****, this phone is old and needs replacing. Please do not send me a phone # to call because all I get are recordings. I just got off the phone with an Ashley and she transferred me over to support; which hung up the phone, so again I have no success with Safelink.
    Thank you

    Reply

    • You haven’t been trying to reach “us,” Valerie, because we are NOT Safelink. This is an independent informational website. You need to contact Safelink customer service directly.

      Reply

  164. I would like a Qlink phone i requested a free phone… But need to change my proof of eligibilty status how do i do that when i can’t find my order.

    Reply

  165. I have a Qlinks cell phone. So through emails I’ve informed them how the charger take forever to charge the phone. Sometimes I’ll have it charging overnight with little charged by morning. I’ve ordered another charger…same thing happens. The response was to replace it with a $25 fee. I’m not paying. So I’m trying to find out if changing companies I can know what type(name brand) phone they are offering so I don’t get the same phone again. Why is that so hard?

    Reply

    • The best solution for you might be to purchase your own phone so you can participate in your service provider’s BYOP (Bring Your Own Phone) program. Speak to customer service before you buy anything to make sure the phone make and model you want to purchase is compatible with its network.

      Reply

  166. I lost my cell phone about three months ago i been trying to find a stand to get a replacement amd can’t find one. i try to apply again online at safelink and sent the required information and I havent gotten any response. there is no mumber to call them.

    Reply

    • Go to our “Providers” page by clicking the link at the top of this page. Then click on the “Safelink” name. You’ll find all the contact info in the article.

      Reply

  167. Hi is there any way to GPS a qlink wireless phone before you actually suspended I know the person that stole my phone and I want to press charges and I want to file in the snow report with the police department but I need to find need to locate the phone I looked up is do you have a GPS locator for the qlink wireless phone

    Reply

    • That’s a question for Q Link’s customer service or tech support team, Geneiva. Give them a call.

      Reply

  168. Will you please show me a store location near san pablo ca 94806. I’ll buy e new one for myself . That’s the best way for me. Thanks

    Reply

  169. I have no way to call out on this app I’m using! But my phone was stolen last year! And ineed a replacemnet phone! I cant even get a new obama phone til after April 7. Please help!

    Reply

  171. There are so many different companies I’m not sure which one to use. I have a phone that quit on me right away. I’ve been very ill so I haven’t done anything with it. I had someone helping me and thought they sent it back. Now how do I return this?

    Reply

    • You do not need to return it, Rhonda, but you do need to speak directly to your service provider’s customer service team.

      Reply

  172. i am with qlink wireless for my free phone. they sent me a smart phone to replace my old phone. the phone they sent quit working after 7 months. when i told them i need another phone they said pay $25 and they will send me one. i am not going to pay them for a phone. i can not not afford it, and the one they sent me quit working after 7 months. i have no lifeline now. can you help me

    Reply

  173. I have my phone and my screen is completely out nothing on screen is was working fine yesterday need a new phone

    Reply

  174. The problem with telling people to read the article is it assumes people know who they got there free phone through. I got mine 3 years or more ago and it busted itself yesterday. I do need a replacement, but I have no idea which if any of these companies to contact. at the end of the day should I just pick one at random?

    Reply

  175. My phone does not work very well. When someone is speaking to me I am unable to hear very well. It sounds as if they are in a deep well. Am I able to get a replacement phone? If so, do I need to return M6 phone after I get a new one?

    Reply

  176. I lost my original flip cell phone, and it was replaced with an android phone. The replacement phone (Android) got broken, and I was told by Assurance Wireless that there were flip and and Android cell phone replacements for it when I originally called, the flip phone costing $20 to replace, and being able to pay for that by using a Virgin Mobile Top-Up card. However, the next time I called (just 2 days later), I was told that “we don’t have flip phones available at this time, check back later”. The VERY next day I decided to call back to see if there were any flip phones in stock, and I was told, “We no longer have flip phones.” I WANT/NEED a FLIP cell phone. Do any of the free phone providers still allow them? From what I understand by their website, ONLY VIRGIN MOBILE/PAY LO phones are able to be used through their company, yet I haven’t seen ANY flip type phones available by VIRGIN MOBILE/PAY LO!

    Reply

    • The solution is to purchase your own flip phone and go with a company that offers a BYOP (Bring Your Own Phone) or BYOD (Bring Your Own Device) plan. But PLEASE remember that not all cell phones are compatible with all cell networks, so make sure you check with customer service to confirm which phones you can purchase that will work with your service provider’s network BEFORE YOU BUY.

      Reply

  178. Hi my name is Tenisha broaders. and I have my cell phone for 6 month and the screen is broke. It not work where can I send my phone at

    Thanks you

    Reply

    • You probably have a couple options, Chad. (1) See if your service provider will provide you with a free upgrade. They probably will not, but it can’t hurt to ask. (2) If they will not, you can pay a relatively small fee for an upgraded model. (3) You have the option of switching to a new service provider. All the Lifeline companies are required to provide free smartphones to all new customers. Here’s where you can find an article that tells you exactly how to switch service providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

  184. My current SafeLink phone, which was accidentally broken today,was a self-supplied Samsung 4G LTE handset formerly with VZW I used when my previous SafeLink-supplied handset was lost (about a year ago). What do I need to do to obtain a replacement handset? (I’ve only had one SafeLink-supplied handset. I called the Customer Support number twice today and was told (by the same CSR each time) that because this is a self-supplied handset, I must purchase a TracFone handset.)

    Reply

    • You should call in again and ask to speak to a supervisor. You should be able to purchase any compatible cell phone to use with Safelink service. But make sure the make and model you select is compatible BEFOFE you purchase it.

      Reply

      • I am a safelink wireless customer as well and when I accidentally broke the screen on the initial handset safelink wireless provided me, I contacted customer service and I was told the same thing…. I have to purchase my own replacement phone and the phone must be a TracFone device… Apparently Tracfone devices are the only phones that are compatible with Safelink wireless, per safelink representative.

        Reply

    • Hey, don’t pick on Pauline and Latosha, because there are about 200 others who should be lumped in with them.

      Reply

  187. Myes safelinkwireless.com phone is dying not holding charge. it’s a flip phone and is old. my #is 215 30* ****. can you help me? I have 7706.92 mins left on my phone and don’t want to lose them. thank you.

    Reply

    • We cannot help you, Pauline, because we are not your service provider. You need to contact Safelink customer service.

      Reply

    • How long has it been, Brenda? We’d recommend contacting your service provider’s customer service team ASAP.

      Reply

  190. F*** Carlos Slim and his abusive wireless service provider, SafeLink.
    DO NOT use SafeLink or Net 10!!!

    If you are considering SafeLink for wireless service, first browse through this collection of customer (subscriber) abuse complaint reports:

    SafeLink Upset Customer Reports

    https://safelink-wireless.pissedconsumer.com/worst-customer-technical-service-in-telecommunications-201703211023789.html

    https://www.consumeraffairs.com/cell_phones/safelink_wireless.html?page=4

    https://www.bbb.org/south-east-florida/business-reviews/cellular-telephone-service-and-supplies/safelink-wireless-in-miami-fl-90095200/reviews-and-complaints

    https://www.complaintsboard.com/safelink-wireless-b116764

    https://www.complaintslist.com/mobile-providers/safelink-wireless/

    http://www.ripoffreport.com/reports/specific_search/SafeLink%20Wireless

    http://www.customerservicescoreboard.com/SafeLink+Wireless

    https://complaintwire.org/~sys~/search/?q=SafeLink+Wireless

    https://www.contacthelp.com/SafeLink%20Wireless/reviews

    FCC Fine Against SafeLink/TracFone/Net10
    https://www.fcc.gov/document/45-million-penalty-proposed-against-tracfone-wireless

    Once again, f*** Carlos Slim and his billions!

    Reply

    • Feel free to express your opinion here at FreeGovernmentCellPhones.net, Victim, but control your foul language.

      Reply

  192. Mark Seymour My Phone STOPPED WORKING TODAY 253 283 **** NEED TO GET RECERTIFIED AND WHEN I TRY TO IMPUT CLIENT ID NUMBER FROM MY FOOD STAMP ID IT DOES NOT WORK ON LINE PLEASE HELP WITH RECERTIFICATION CLIENT ID NUMBER IS 00250**** THE ADDRESS WHERE I LIVE IS **** ******** ******* **

    Reply

    • Have you tried contacting customer service to find out if there’s some other issue causing the problem?

      Reply

    • If you have not used your phone for 30 days, your account should have been cancelled, Brenda. Contact your service provider’s customer service team to find out if it has been cancelled or if it is still active.

      Reply

  194. How to figure out what carrier I had when the phone was stolen and the same day your address was changed and I haven’t gotten anything paper wise from said carrier since the day I got it.

    Reply

  195. hi, i an having trouble getting a different free cell phone carrier. I have been a safelink customer for 5 years or more. I bought air time when my phone runs out of minutes. not the first time i add minutes when i need to. They sent a text stating i could get 1200 minutes for $12 or unlimited talk time for $15. so i purchased $15 for unlimited. anyways i received a text saying it was storing my 186 minutes and i would get them back when unlimited talk expired ( a month later). after the month happened they shut my phone off. it was busy if you tried to call and busy when a call came into my phone. they said i was out of minutes. i reminded them i had minutes on my phone when the transaction took place.my phone has been busy since this was august- when i purchased unlimited the minutes counter was no longer on my phone.it didnt return til oct. when they blamed it on the SIM card and sent a new one. i got the minutes back but they could not turn my phone back on. its been 3 vmonths i have not been able to make a call or receive a call its still just busy. i have spent hours on the phone with them trying to fix this.in the mean time months have went by. i have not been able to make the 1 call a month to keep it active. i cancelled and tried to get assurance, q link to send me a phone, they keep rejecting me saying i have a phone through safelink at my address. i do not have a working phone or phone service at all. there is no place on the application for that info. i read that you could transfer number and service to another provider, that is not true- they won’t do that. i have no phone service from safelink but when they run my info it says i do have service. any ideas- i need my phone, i cant afford one but i am going to have to do something they said 2 months before i can re-apply with safelink, i don’t want safelink. they can’t figure out how to get my phone working and i asked for a new one- my is not properly working. i am frustrated beyond. any advice…

    Reply

  196. I would like to start working an making money handing out government phones.who do I need to call.thanks.i have one myself through qlink wirless an my screen shattered I need to see how I can get another phone please an thank u

    Reply

  197. Hello My grandma lost her phone and i was tracking it down and it said it was at Canal Street/3rd Avenue Manhattan NY, Can you please fill in for my grandma a new track phone her lost phone is 1-646-407-****

    Reply

    • Sorry, but we can’t do it, Milton. This is an independent informational website, not your free government cell phone service provider.

      Reply

  199. Hi I reported my phone lost in 10/13/2017 they told me I had to activate the phone again fine no problem. This was in 10/13/2017 I called on 11/1/17 because up to this date I did not received the application they said I believed 3 to 7 days to wait again I called again 11/14/17 because still have not received the application they said the same thing and on top of that I have to wait for the new application to be process. I don’t understand is all this inconvenience because the phone is free if you think about it some of us been working since the age of 14 so really we already paid enough taxes to get I the phone for free. I just want to know why are they taking so long to send an application my ID number 3398**** any help with this matter will be appreciated I apply because now I’m on social security disability.

    Reply

    • We have no way of knowing why it’s taking so long nor what problems may have popped up in the process.

      Reply

    • You can’t deactivate anything with us, Celeste, because we are an independent informational website, NOT a free government cell phone company. Contact your service provider’s customer service team by calling 6-1-1 on your cell phone.

      Reply

  201. I ordered a phone for my dad and to date I have not received it yet, can someone help me please? Ive called and it just asks me to leave a voice mail and I can’t speak to no one

    Reply

    • Contact the company you enrolled with, Susana. Its customer service team should be able to help you out.

      Reply

  203. I need to know what number I need to call to get another phone and to upgrade my phone too.i lost mine and can’t find it. Thank

    Reply

  204. Myname is Linda nguyen, my tel 346 219 ****, I have a free plan 250 minutes/month with safelink, my phone was broken, i bought a new tractfone smart phone LG , I have a new sim card sent by Tracfone but I cannot activate the phone , I call 1 866 806 1840 for tech service but I cannot activate my phone although they give me a new phone number : 346 267 ****. They said that my phone will be processed and wait for hours to be used, I waited 4 hours when I call a friends’ number I hear Verizon said that I must pay for collect call fee … I tried many times with the same results. Should you advice me to buy a new phone or I can use my own new phone to activate my plan with Safelink ? .

    Reply

    • You can always try emailing your service provider’s customer service team. If that doesn’t work, you’ll need to borrow a phone.

      Reply

  206. My cell phone is broken. It broke the screen and everything. I have not had it for about a month. I need it to look for a job. I have had it for a while. My name is Tommy Sharp and my number is 352-484-****. I need another one soon.

    Reply

    • Did you read the article, Thomas?
      One other problem: Your account is supposed to be terminated if you do not use your phone for 30 days. Contact your service provider’s customer service team ASAP.

      Reply

  210. My phone is completely broke. I can not use the dial pad at all. I need a replacement. What do I do to get one?

    Reply

  211. My NaMe is DariaLuna and my safelink phone is messing up so I need a new one. So I was wondering if you can send me another one.

    Reply

    • WE can’t send you another one because we are not your Lifeline free government cell phone company. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  212. I can not find the unlock keypad code for my Vortex Profile 3g. I have lost my user manual. The code is very simple like 1234. Can someone please help me. The company Vortex offers no online support for there product.

    Reply

    • It’s very simple to Google the make and model of your phone along with the words “user manual,” Carl. You’ll quickly find an online version of that user manual.

      Reply

  213. Yes, I have been on phone for over 1 hour trying to call. I keep getting recordings. Cannot get a person at all. I have tried everything. All I want is to talk to a person. Please help. I have tried 3 different numbers and still nothing. I get the recording and press for technical help. Just get get hung up on. Please please help. I have safelink. But my phone is lost. I can be reached at 315-717-****. Or at ********@gmail.com. Thank You

    Reply

  214. I was lifeline/then converted to assess wireless/Kroger prepaid account/block was removed / twice/now block needs to be removed/again.my telephone number is 619 543-****. purchased a card.called in. they promised that the error would correct itself before the day was over.thank you MR HERMAN LORNES

    Reply

  217. I broke my screen need to know which phone I can buy and put sim card in that is compatible so I can get my numbers and use my number still.

    Reply

    • We have no idea which company you are enrolled with, Edward, nor what phones they are offering today, because the phones offered vary from day to day. Contact your service provider’s customer service team.

      Reply

    • We’ll have to re-read our own article. We just can’t seem to remember where it says you can get a replacement by leaving a comment on this website.

      Reply

  221. My government phone got stolen 2 months ago. what should I do. how do I cancel it and move to another company?

    Reply

  222. my phone is broken and im trying to get it replaced. the screen is cracked my battery wont stay in due to the fact the back of my phone case broke and doesn’t stay on.

    Reply

  223. I want to deactivate a government phone that was stolen. I dont remember who I got it through, it isn’t an android, but I’d like to have it deactivated. Can someone help me find out who I may have gotten this phone through so I can deactivate it immediately?

    Reply

    • Contact the USAC at USAC.org. One of the services it offers is helping customers figure out who their services providers are.

      Reply

    • No, we cannot, Lidia, because this is an independent informational website, NOT your service provider. Contact your service provider’s customer service team.

      Reply

    • Read the article, Lidia. (In a completely unrelated matter, it’s kind of funny that someone whose last name is “bueno” has a phone that is “no bueno.”)

      Reply

    • We are not your service provider, Gwen, so there’s nothing we can do. This is an independent informational website. You need to contact your service provider’s customer service team directly.

      Reply

  228. I have a safelink Obama phone with service thru tracfone. some of the buttons are not working. I have searched for an hour trying to figure out how to have it replaced and keep my minutes. I can not find the answer. Please assist me. Thank you in advance.

    Reply

    • According to the policy stated on this page, Safelink will give you one replacement phone (at their discretion) but they will not replace your remaining minutes for the month.

      Reply

  231. My son has a phone from you. It’s dead and It won’t charge anymore. He tried using different chargers and outlets but they don’t work.
    Can you please provide me with directions on how to send it back for replacement?
    Thank You kindly,
    Susan J Bordy
    717-324-****

    Reply

    • He doesn’t have a call phone from us, Susan, because this is an independent informational website, NOT a free government cell phone company. Did you read the article on which you left your comment?

      Reply

      • Holy crap, people just aren’t getting it. YOU CANT GET A REPLACEMENT PHONE THRU THIS WEBSITE, IF YOU TOOK THE TIME TO READ THE ABOVE ARTICLE , ALL THE INFORMATION ANY OF YOU COULD POSSIBLY NEED IS IN THE ABOVE ARTICLE . COMMENTING, “MY PHONE BROKE, SEND NEW PLEASE”, IS ABSOLUTELY NOT GOING TO DO YOU ANY GOOD… A NEW PHONE WILL NOT APPEAR IN YOUR MAILBOX TOMORROW JUST BY POSTING “I NEED NEW PHONE” IN THE COMMENT SECTION OF THIS ARTICLE LOL… YOU HAVE TO READ THE ACTUAL ARTICLE AND CONTACT YOUR LIFELINK SERVICE PROVIDER PEOPLE!!!!! GEEEEEZZZZ
        GOD BLESS the people who have to reply to these comments @Free Government Cell Phones

        Reply

  236. My sons phone somehow got deactivated. I know you need to use it at least once a month. Last time he used it was sept 25th. We’ve been trying to get it to work. Ive tried reactivating it but it still hasnt worked. Says we have service thru 01/2019. Help please

    Reply

    • Maybe it’s broken, Carri. Contact your son’s service provider’s customer service team to find out for sure.

      Reply

      • It still turns on. But when trying to make calls or receive it says at the subscibers request this phone doesnt accept incoming calls. When calling out it says its currently suspended. But i dont know why.

        Reply

        • Wow. That is messed up, Carri. Contact your service provider’s customer service team to find out if the phone is broken or if your service has been suspended for some reason.

          Reply

  237. I bought a iphone 5S to use on the safe link network bring your own phone because they wouldn’t replace my phone that they gave me (I had for over a year)and now they cannot get my text messages to work so it’s definitely not unlimited text and now because they won’t give me another phone I’m going to have to do something because I’m not in good health and may need to call someone to help me but safelink said that there being your own phone plan was supposed to be 500 minutes and unlimited text but they only give me 350 and I’m out of minutes. it’s not my fault that they cannot get my text to work because I live in a rural area and I honestly feel like they should either give me unlimited data which does work or unlimited calls because they cannot get the text to work. I have called them numerous times over this matter and they act as though they don’t want to help me in any way now I’m stuck (because Walmart will not take the iphone I bought back) and I don’t draw enough to buy another smartphone that may not work in my area can someone please just help advise me in this matter? Any help is appreciated

    Reply

    • FYI. I have contacted Safelink Customer Service numerous times for over 2 months regarding this matter and all I get is a ticket number and they tell me to turn the phone off and then back on and I’ve told them every time that it’s not going to work and I’m only asking them to meet me in the middle so I have a phone to use to either talk or text so I can reach someone about my declining health situation and I’ve did everything they have told me to do including buying this iphone 5S from local Walmart and feel it’s unfair when they tell me to get another phone to use on there network they should either honor the unlined text that does not work by giving me unlimited calls or data and whichever one they don’t do I’m willing to pay for please any advice would help with this matter

      Reply

      • For some strange reason my text just stated working and if it stays on I will get the $15 unlimited call option I don’t mind to pay for it if it will work

        Reply

    • There are probably no good options for you, Wayne. Because you have a plan that includes data, you must stay with your service provider for one year. That is one of the rules of the Lifeline program and your service provider can’t change that rule.

      Reply

  238. My brother has an Obama phone, I am trying to help him as his phone willl not hold a charge. What is the process for getting a replacement battery or a new phone? Thank you

    Reply

        • Depends on which company you enroll with, Eugene. Not all cell phones are compatible with all cell networks, so you need to contact the company you want to enroll with to confirm that your specific make and model of phone is compatible.

          Reply

  239. Did you start this website so you could be assholes to people? Some of your replies are real funny…to you probably. For people looking for serious solutions they are just annoying.

    Reply

    • Yes, that’s why we started this website. That’s why we spend every waking hour researching and writing new articles. That’s why we answer hundreds of readers’ questions 365 days a year. We are extremely courteous to virtually every reader who asks a question, but occasionally we just plain snap when twenty readers in a row ask questions like “How do I get a replacement phone?” below an article titled “How to get a replacement for a lost, stolen or broken phone.” If you don’t like the way we do things here at FreeGovernmentCellPhones.net, Judd, maybe you should find another website that provides you with as much information as we do or goes to so much effort to answer its readers’ questions. What’s that? No such website exists on the entire internet? Well, then we guess you’re stuck with us.

      Reply

      • Attn:Judd

        Instead of insulting the admin. you should thank them, they are providing a service that is FREE to you (although I think they are paid through ads ’cause I couldn’t use adblocker to access them, so that’s a very high compliment to them that I gave that up to get this site.)

        Is having a low income synonymous with stupidity? It seems this way! This is a portal to get info on government phones not one to get info on a particular company policies on refunds-exchanges etc., (contact the company directly,) not an ombudsman for complaints with the company (each state has their own lifeline dept., if they can’t help you they will direct you to the public utility dept. that can,) not to vent (google complaint websites-like Pissed Consumer etc.) but if you DO have complaints about poor service, yes you should post them here, this is a site to get and give information about the government cell phones.

        I hate the inane comments and questions (and I find comic relief in the answers-and you are lucky that they even take the time to the comments and reply) as it equates poor people with lack of intelligence. After years of good financial planning and fiscal prudence I set things up so through my LLC I get only $14K a year (so other than the Lifeline and Medi-Cal which I legally can get, I get no government subsidies) as a gift, which is untaxable it helps that I own my own place and I live in a way that it does not cost more, I did that so I would not have to work at a paid job and have to file taxes and could volunteer my time, charities are SO much more appreciative of one’s labor than companies that pay you. I also like to read and do research so other than physical charities like helping the homeless and elderly and sick, I volunteer my time helping others online, another reason that I did that (and was glad that I had foresight) was when I was in my fifties, I found it difficult to get a job.

        If you are poor and not working at a paid job, volunteer (it will help you get a paid job) and read instead of watching TV, it will improve one’s reading comprehension, grammar and spelling which is really lacking on these posts.

        Reply

    • i’m hoping this is going to safelink. My phone was stolen, and i called the police. So i want you do shot my phone off the one was stolen. I don’t want them to call from that phone.mIt happen of couple of days ago.We try to call my phone number , they hang up or they don’t even answer the text i send them. My enrollment id is # 3525****, and my number is 315-726-****. and the confromation is 117-075-****. I been crying over this the first phone i had for 5 years. And this was my first time i had to replace it. I’m 57 years old i;m not working i get medicaid and foodstamps. I have no money to replace for a new one. But i know at least 3 people got to replace their phone 4 times and not once doid they have to pay for it. I need this phione cause of my health. please send me another i’m asking in God name please if even have the heart. I even told them if they bring the phone back i won’t have arresst. All i want is the phone back . Please let me know assp. My e-mail is ***********@gmail.com

      Reply

      • Sorry, Jennie, but your comment is NOT going to Safelink. This is an independent informational website that’s NOT affiliated with any of the Lifeline service providers. You need to contact Safelink directly.

        Reply

    • You’ve made it clear that you don’t like the way we answer questions, Judd, so we’d suggest that you call someone who gives a damn.

      If you had half a brain and read the article on which you left this comment, you’d know that the article above contains the information you need.

      Reply

  243. I sent my phone #443716**** to you in August 26/2017 to replace it , I contacted with you many times , you gave me a refferal #117097**** and gave me many promises to send the new one but unfortunately didn’t, please tell me what can I do ? I have no phone , I need it pleas help me , thank you

    Reply

    • We’re not your service provider, Mahboub. We are an independent informational website. You need to do as the article recommends, and contact your service provider’s customer service team.

      Reply

  244. I contacted Safelink to let them know that my blu phone was stolen. I had some people that were abusing me physically, verbally, sexually and financially. Their website says that they will send you a free refurbished phone one time. I got my service the end of May this year. They told me that I was not eligible. What is your advice? I do not have lifeline services. USAC reports that you can change providers in 60 days.

    Reply

    • The USAC can help you figure out who your service provider is. Contact that organization at USAC.org.

      Reply

  246. I have been trying to report my phone stolen. Have utilized all the phone numbers provided on this web page to no avail. Please send reply providing information on how I can report the missing phone and obtain a replacement.

    Your immediate attention and reply are appreciated.

    Reply

  247. i am having trouble with trying to report a stolen safelink phone. please e-mail me a way of repoirting this along with receiving the new one.please send all this infomation to my e-mail *********@yahoo.com
    thank you

    Reply

    • Yes, it can be replaced, but you will probably be required to pay for that new phone. Contact your service provider’s customer service team.

      Reply

    • How long ago did you enroll, William? Most companies say it will take two weeks, but our readers say it often takes three or four weeks or even longer.

      Reply

  250. I lost my Safelink phone I need a replacement as soon as possible I just recertified wouldn’t mind having a smartphone but anything will work thank you

    Reply

    • It depends, Billy. If it was deactivated for non-usage, you’ll probably need to go through the enrollment process again. Call your service provider’s customer service team to find out what your status is and what steps you need to take.

      Reply

  255. MY PHONE WAS LOST IN A FIRE ON AUG. 2 ,2017 MY NUM. WAS 716 281 **** CAN I PLASE HAVE IT REPLACED? THANK YOU. WENDY GARRETT, DUNKIRK NY 14048

    Reply

  256. I lost my cell phone and I will need a new replacement phone and I want to know if I can get a upgrade smart phone ?

    Thank u!

    Reply

  258. I am in need of a phone. I lost mine. My new address is: Melissa Korell, *****, Thorndale, TX 76577

    What do I need to do? Please advise me in getting another phone. My present phone number is: 512-216-****

    Thanks, Melissa Korell

    Reply

    • First of all, Melissa, you can’t use a PO Box as an address. You must have a street address in order to receive a free government cell phone.

      Second, if you want to know what to do about your lost phone, read the article on this page.

      Reply

  259. how do i get a replacement phone? I try to log in with my account information and the website doesn’t register anything.

    Reply

    • If only there were an article that told you how all the major Lifeline companies handle that situation. That would be cool.

      Reply

  261. My moms phone keeps showing no servíce and restriction 34. It has has 3,000 minutes. Incoming calls go right to mailbox and does not allow any dialing out. The icon at the top has the phone with a slash through it. What should I do for her?

    Reply

    • Why do you need a new phone, Bridgette? Because you moved to a different state or is your phone lost, stolen or broken?

      Reply

  263. When I Have a Problem with phone of any thing else as professional wise I need to address I am to make a phone call . The problem I have I am Hearing impaired .So my question is. How does the VCO work on a cell phone. No one seams to get it neither do I . I am tired of others handling my business and talking for me when I am quit capable of doing it myself… IF Only Yes I am aware of the settings on the phone ; but they DO NOT WORK , are they just for looks ?

    Reply

    • Sorry, Pamela, but we’re experts on the Lifeline program, not on hearing-impaired plans. We honestly know very little about it. However, we do have an article about the speech/hearing/voice-impaired plans from each of the leading customers. Maybe that will help. Here it is:

      https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired

      One other suggestion: Have you tried doing an online chat with any of the free government cell phone companies’ customer service teams? If anyone can answer your questions, we would assume it would be them.

      Reply

  264. My phone was destroyed in a car accident back in May 2017, how do I go about getting it replaced? It got wet, I can’t use it at all but can receive messages

    Reply

  266. I need to report my phone stolen I don’t k ow how cause every number I call it just hangs up on me can someone help me please

    Reply

  269. To whom this my concern,
    I had my mother and two grandchildren with me shopping ….big mistake….I had to go to the batheroom…i had my wallet and phone in one hand and went to flush the toilet and the phone fell out of my hand and into the toilet water…needless to say one of my medications makes my hands shake and i dropped it …it no longer works….plus the battery wasnt keeping a charge even through out the day….I am requesting a new android phone…thanks for your help]
    andrea schneider

    Reply

    • Fascinating story, Andrea, but we cannot help you because we are not your service provider. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  270. I would like to cancel my lost cell phone in CA that was a 4G Safeline Wireless/Free phone in Santa Cruz, CA immediately! I lost it last Friday September 1st.

    Phone Number 831-900-****

    I have relocated to another area, and will have to reapply for my benefits in another county. So, I will be changing addresses, etc…

    I do not have access to another phone right now, so please respond to my email account as listed below. Thank you in advance for your expedient service!

    PS. Can you give me locations where I might reapply for cell phone service in Marin County?

    Reply

    • A couple things, Monica. First, you do not need to reapply just because you moved from one county to another. Yes, you would need to reenroll with a new company if you moved from one state to another, but not for moving from one county to another.

      Second, we strongly urge all our readers to apply from home by phone or online because there have been too many cases of fraud and abuse at the street events.

      Reply

  272. Ok so I recently got a free phone but my problem is that I misplaced my phone and I can’t remember the number on the phone to call it to find it.How do I go about aquiring the number so I can call to listen for the ring. I only had the phone for a day or two so I didn’t have the number stored in my memory

    Reply

    • Contact the USAC at USAC.org. They will be able to help you find out which service provider you use.

      Reply

  273. To whom it may concern my name is Amanda Stocks I lost my safe link phone so I will need replaced. My number is 910-261-****

    Reply

    • You need to contact your service provider’s customer service team, Amanda. They are the only ones who can solve your problem.

      Reply

  274. I received a free phone through the state service and it’s all but useless. No one can hear me on this little LG candybar phone, the numbers are too small to read for us older people, you have to hit three different button combinations to answer a call and if you have a hard time seeing then you miss more calls than you receive! It comes with web browsing but have you ever browsed the web with one of these clunky things? the time it takes to keystroke alone uses up the data plan very quickly. My daughter is on the same service and got a smart-phone but somehow us older people are given this tiny unusable old style phone.

    I’ve called tech support at safelink and they can barely hear me, the automated service doesn’t work most of the time cause the bot can’t hear me. When I did get a representative she could barely hear or understand what I was talking about. Then said she would call back on an alternate number I was able to get through to her but will only replace with same device type!.

    What can I do from here? this is a completely useless service at this rate.

    Reply

    • How long have you had your account, Ty? And do you have voice and text service or voice/text and data service? That will impact our answer.

      Reply

      • I have a very similar problem to Ty’s. When I signed up for safelink, they only gave out non smart phones. Well now, after almost 3 years of using this little phone that is extremely difficult to use (which is putting it VERY lightly!) and knowing that new customers get a smart phone for free and 500 mb data for free (in missouri), I don’t see how it is fair to not offer an upgrade of some sort. I know you aren’t safelink, and I thank you for this website because I use it as a reference quite often actually…I’m just wondering, since I am at the end of my current years enrollment, is there any possible way that you know of to receive a smart phone from safelink, as a new customer would? As of September 1st, I have 30 days left to read certify or I’ll be Un-enrolled from the program…I’ve have waited this long to recertification because I’m stuck between switching lifeline companies altogether in order to receive a free smart phone from another company but lose my number, or staying with safelink and keeping my number, but being stuck with this phone (as far as I can tell)

        Getting a new nuber wouldn’t be that big of a deal, but I just recently have started a lawn mowing business (or I’m trying to anyway) and I fear that a number change could possibly inadvertently lose customers, even though I would obviously give everyone my nwe number (some people might not store it, or possibly delete it on accident, etc.)

        I have tried calling safelink customer service, but out of the 20 times I’ve called, all 20 times I get someone on the other end that I honestly just cannot understand because of their accents, and from what little I have understood, the answers I’ve received have been different each time.

        Any suggestions or help would be great!

        Reply

        • It’s certainly worth a call to Safelink customer service, Brittany. Ask to speak to a supervisor, and ask that person if you can get upgraded for re-certifying. Tell them that you will be forced to switch to another Lifeline company if they won’t upgrade your phone.

          The odds are that they won’t upgrade you, but it doesn’t hurt to ask. If they won’t upgrade you, you have two options. (1) Buy an upgraded phone, or (2) Do as you threatened and switch to a new Lifeline free government cell phone service provider. As a new customer with that company, you are entitled to a free smartphone.

          Here’s an article that will tell you more about how to switch. It’s really a pretty simple process:

          https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

          And here’s where you can find a complete list of all the Lifeline companies offering free government cell phone plans in your state:

          https://www.freegovernmentcellphones.net/states

          Reply

    • We can’t replace your husband’s broken phone because we are NOT Safelink, Mack. This is an independent informational website. You need to contact your service provider’s customer service team.

      Reply

  276. MY PHONE GOT BROKEN AND WIFE LOST IT DUE TO HER SICKNESS,A KIDNEY TRANSPLANT AND LOTS OF DR. VISITS AND LOTS OF MEDS.I THINKS EFFECTS OF ALL THE MEDS COULD YOU HELP US GET ANOTHER A LITTLE LARGER IF YOU COULD THANKS JAMES STEWART

    Reply

  278. This article does not address broken phone replacement. It only addresses lost or stolen phones. What about getting another phone and installing your original sim card in it? Will Safelink replace the broken phone or do you just go buy another phone and how do you know it will work?

    Reply

    • C’mon, John, do you really think Safelink is going to replace a broken phone? Will Apple? Or Samsung? Break it and it’s up to you to replace it.

      Getting another phone may work, but also may not. Not all cell phones are compatible with all cell networks, so before you buy a new phone you need to contact your service provider’s customer service team to find out if the phone you want to purchase is compatible with its network.

      Reply

      • Thank you Moderator for your quick aanswer to my comment. But I wasn’t asking for a free replacement! !’m asking for someone else whose phone got wet and doesn’t operate any longer. I’m trying to help them and just wanted to know the procedure and if I went to the store and bought her a tracfone, would it work with the original sim card.

        By the way, would Apple or Samsung replace a lost or stolen phone without an insurance policy on the phone? I think not! Not only is this article mis-titled, it is misleading and in the end, when the reader makes a comment trying to get an answer, they’re instructed to ccntact the cell phone company…. which is what the reader should have done in the first place before or without reading the article

        I’ll call Safelink and be put on hold like most so called customer service departments are now doing. Thanks again for your help.

        Reply

  279. Nothing in the article states how to get a replacement phone, if it gives a number to call, no one answers. Is it possible to reach a live person?

    Reply

    • Depends on the company, Denise. Some companies are virtually impossible when it comes to reaching a live rep. In those cases, check the company’s website to see if it has an email form to reach customer service.

      Reply

  284. my phone is broken .it wont come on it’ lights up ,butthe writing do not come on the bottom of the screen.

    Reply

  285. my phone is not lost its broken malfunctioning would like to get a replacement same number. my number is 901-672-**** my address is *** ******* ave. Memphis tn. 38112 please somebody help my phone is through Kroger’s I don’t know what company but its a coolpad twayne boles

    Reply

  286. i have a zte from assurance keeps freezeing up on me tried the factory reset that they told me to do and still does it. Had it over a year and now what should i do tied to get it replace at a site where they had set up at a store just was given the number to call and got the reset code ?

    Reply

  287. I have a safe link phone and its cracked I plan on buying the same phone can I just use my battery and sim in the other phone

    Reply

  291. My phone was lost a few months ago stolen I called and try to get another one inside the say Straight Talk ended up fixing it for you guys and they gave me out little crappy phone they shouldn’t have done that I plan to make a complaint and whoever this is too I mean if y’all are going to do this include it right no fence but the phone they let me borrow end up blowing up within 2 weeks and now I’m not a phone. I have kids so I’m begging you guys please send me a phone that works ASAP because if you want to do something said to do it right and not advertise wise. Thank you.

    Reply

    • This is an independent informational website, Ashley. We have nothing to do with your Lifeline service provider.

      Reply

    • How long has it been since you enrolled, Betty? Most companies say you’ll get your phone in 2-3 weeks, but readers tell us that 3-4 weeks or even longer is not unusual.

      Reply

  294. I had received my free Safelink phone a few months ago, but misplaced it in my house before ever using it. I found it a couple months later, but it wouldn’t work. I called to report it, was told that it was cut off because I hadn’t used it in 30 days. Is there anything that can be done to get it replaced?

    Reply

  295. My Safelink phone is old and broken. How do I get a new phone? I want to keep my number and plan, just switch it to another device. Can I just buy a phone from Walmart? Can you send me a replacement?

    Reply

  299. hi,I’m Scott.I have replaced and activated a new sim card. when I am in my house the phone does not work. I have three bars. when I go a half mile or less outside.phone seems to work. For two or more years I never had a problem using my phone at home. Whats going on ? ?

    Reply

    • Contact customer service or tech support by calling 6-1-1 on your free government cell phone, Scott.

      Reply

  300. PHONE NOT OPERATING PROPERLY.SCREEN WONT TURN ON.PHONE THREE DAYS OLD.WHO DO I CONTACT FOR REPLACEMENT,PHONE COMPANY,TRAC PHONE OR SAFELINK?

    Reply

    • If Safelink is your service provider, that’s who you call, Richard. Customer service, to be exact.

      Reply

  302. Ok what if i don’t have another phone to call the customer service. then how will i call in to have my service cut off.

    Reply

    • You have a couple other options (other than the obvious one of borrowing a friend or neighbor’s phone). First, turn the phone off and make sure you do not use it for 30 days or longer. You account should then be automatically cancelled at that point. Second, if you are anywhere near the anniversary date of your enrollment, you are expected to re-certify that you qualify. If you simply neglect to re-certify, you should also be cancelled.

      Reply

  303. Hello, I am wondering why I sent a 60 day notice last month asking me to return a form, which I did but I still didn’t get minutes for the months of July or August. Fortunately, I had some minutes roll over but I am now running out. I was going to add more even if I had to pay for them, but I am currently being blocked from doing this. I was unable to reach anyone by phone to talk about this and am now having trouble logging on. What is going on? Is this program being phased out, or is it just me?

    Reply

  304. I have lost my phone from SafeLink at store. Went back but it was gone and not turned in…please I need a replacement. I need for Dr. Appointments and such. Very important…please email me and tell me what to do. Melissa k. Huffman….. Could not find who to contact, only names of replace companies and not much help! Only describes policy’s, but no contact…

    Reply

    • Hello my Name is Tina Gwin i lost my , but when I call the can not find me. I have the UPC : 851119004348 phone number 4234922246. but when I call they say I do not have 1 witgh them. I did it at The Famlies and Children place in Johnson City Tn. Please see what you can find. The 1 lady said she would send me a new application but that was a month ago and I have not ereceived 1 yet. Please help me. I am in need of a PHOINE.. This is an e-mail I am using.

      Reply

  305. yes hi my name is william lodes am writting in response because i need a new phone can you please send me a phone becauase my phone had been stolen

    Reply

  308. I didn’t get a phone,instead I chose the sim card,it was damaged around last March can I get a replacement?I only remember the phone number,and its through truconnect

    Reply

    • We can’t tell you if you can get a new SIM card because we’re not your service provider, William. Check with your free government cell phone company’s customer service team.

      Reply

  309. I have a LG REBEL LTE and samsung galaxy prime and my phone does not ring and it does not have bluetooth which I need it’s the law here and I was wondering if I could use one of these instead of buying a new one to replace this one since it don’t work correctly I have called about this problem and the volume before please return a email and tell me if I have to buy new phone or if one of these will work.
    Thank you
    Teri Maynard

    Reply

    • Only your service provider’s customer service team can answer that question, Teri. Not all cell phones are compatible with all cell networks, so the best we can give you is a “maybe.” Customer service or tech support will be able to give you a definitive answer. You can reach customer service by calling 6-1-1 on your free government cell phone.

      Reply

  310. my name is deborah rose fisher. my phi one was stolen and has been used. i would like it shut off. not asking for a replacement phone. just want it turned off. my safelink numver is 218-252-****. if you need any verification, here is my e-mail: *******@gmail .com

    Reply

    • We can’t cancel your account because we’re not your service provider, Deborah. You need to contact Safelink customer service.

      Reply

  314. I just need u to send me a new phone. i lost mine when moving. I have filled out all the information you need. can someone help me? 812 801 ****, call me back. I dont remember the number on lost phone.

    Reply

    • We’re not your service provider, Tammir, so we can’t send you a replacement cell phone. Well, we could, but it would be our own personal phone and then we couldn’t make our own phone calls. Read the above article and do as it says.

      Reply

  315. My free cell phone was stolen from my home . My number is 423 475 ****. Please suspend my service and track my phone if possible. I will press charges thank you.
    Catherine pankey

    Reply

    • Read the article above, Catherine, and see if it says you can get your phone back by leaving a comment here.

      Reply

  316. REALLY??? Why doesn’t anyone read the article???? It gives them all the information they need.
    I would not be as polite as you are. 🙂

    Reply

  317. Hello This is Christine Munro at 917-570-**** email *******@gmail.com My phone shut off again for the fourth time this week. Thankyou Christine Munro.

    Reply

    • Sorry to hear about your problems, Christine, but we can’t solve them because we are not your service provider. This is an independent informational website. Contact your free government cell phone company’s customer service team.

      Reply

    • Start by reading the article titled “How do I get a replacement for a lost, stolen or broken phone?” on this page.

      Reply

    • We’re not your service provider, Frank, so we have no way of knowing. This is an independent informational website with no affiliations with any of the free government cell phone companies.

      Reply

    • You have a couple options. The easiest one is to borrow a friend’s phone to contact your service provider’s customer service team. The other option will require you to visit your service provider’s website to see if they offer an online chat or customer service email option.

      Reply

    • Can someone, anyone, please tell us why so many people leave a comment saying, “My phone has been stolen” at the end of an article that is titled “How do I get a replacement for a lost, stolen or broken phone?” For god’s sake, people, just read the damn article.

      Reply

  325. I have a safe link alcatel phone, the numbers 1 & 2 gets stuck all the time. This makes it impossible to use the prompts to make my dr Appts. & make calls to be picked up from my Appts. My speaker phone does not work also. I turned off the phone several times & restarted it & the problem still exists. I took & left out the battery for a while & as suggested by the support/ technical team & I’m still having the same problems. When I contact the support, I left waiting on the phone for an extreme amount of time which uses up my minutes that I need for my medical issues. I know that the company has sent others that I know & have seen in Illinois updated government phones. I am hoping safe link can do the same for me. I can’t afford to buy minutes. I can’t be kept on hold using up minutes when I have to use them sparily to last throughout the month for medical & business reasons. I use my minutes for important calls only. Hope you can help me. Patti Franklin 708 543-****. Thank you

    Reply

    • We’re not your service provider, so it’s impossible for us to know the status of your order, Frank. Check its website to see if it has a “Check Your Status” function. Many of them do. If not, try contacting its customer service team.

      Reply

    • We’re an independent informational website, Michelle. That means we are NOT your service provider. You need to contact them directly.

      Reply

  328. I received a letter from California LifeLine Administrator 6 days ago asking for renewing my discounts, with the Applicant’s Phone Number which I have never used. This letter states that “check your name, address and phone number. Call your phone company to report any mistakes. The phone company will fix them…”. When I found the mistake of the Applicant’s Phone Number I called Safelink many times, however, I couldn’t contact them on the phone and online. How can I report Safelink the mistake of the phone number?

    Reply

    • You must tell the customer service agent that, “I want to port over my current phone number.” Say it several times during your conversation and confirm that it has been done before you end your conversation.

      Reply

  330. My phone is coming apart from ware and tear, its out dated and needs to be upgraded to touch screen!

    Reply

    • Your service provider may or may not upgrade you to a smartphone, Scott, depending on their particular policies and how long you’ve had your account. If they won’t, you can always switch to a different service provider, which would make you a new customer and all new customers receive smartphones.

      Reply

    • Your service provider may give you a smartphone IF you’ve had an account long enough. Otherwise, they will charge you a relatively small fee.

      Reply

    • C’mon, Carolyn. The least you can do is read the article titled “How do I get a replacement for a lost, stolen or broken phone” before asking “How can I get a replacement phone?”

      Reply

  335. I attempted to report a problem with my phone yesterday. I kept getting a different agent each time I called. This agent was trying to get me in contact with the supervisor. Each time, I would get disconnected. Then I would call back and have to start over explaining the problem. I am frustrated and angry. I used my friends safelink phone to report the problem, an have used all her minutes. I have not yet gotten the problem fixed. How do I get this problem fixed and how do I replace my friends minutes. I believe this problem should be fixed and my friends’ minutes replaced. Since the problem has not yet been resolved, I need to be contacted by a supervisor

    Reply

  336. How do I get a hold of safe link through email. I don’t have a phone and I don’t know anyone here in Las Vegas. They say I have a phone through them and I keep telling them if I had a phone I wouldn’t keep trying to apply for one.

    Reply

    • Contact customer service again and ask to speak to a supervisor. Tell that person that you need help cleaning up an error on the National Lifeline Assistance Database (NLAD).

      Reply

    • C’mon, Donald, you need to do your homework. We’ve given you all the information you need and now it’s up to you to follow through.

      Reply

  341. My mom has a safe link phone and is on Disability and SSI. She had phone for a while then it was shut off without her gettin a notice she needs the phone to get ahold of someone if something happens. She’s tried to get help through calling your numbers but left on hold. Thought government phones was for people like her. How can she get this fixed and phone back on.

    Reply

    • It was probably shut off for one of two reasons: (1) She didn’t use the phone for 30 days. New rules say any phone that goes unused for 30 days gets terminated. (2) Did she do her annual recertification?

      Now that her account has been cancelled, she is free to enroll with any free government cell phone company that does business in your state. Here’s where you can find a complete list of those plans:

      https://www.freegovernmentcellphones.net/states

      Reply

    • If your current free government cell phone service provider will not give you a replacement phone, you can always switch to a new service provider after you’ve been with your current one for 60 days. As a new customer, you will receive a smartphone from that new service provider. Here’s where you can find a complete list of the free government cell phone companies offering plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • I my phone has fallen in the toliet bowl. Now I have no phone, is there any way. I can get a new phone please.and thank you.

      Reply

      • It depends on your service provider and how long you’ve had your account, Jennie. Your service provider may replace your phone for free, but the odds are against it. You’ll probably be required to pay a small fee for a replacement.

        Reply

  344. I have an Alcatel phone through I believe SafeLink, I’ve had it about 6 years. The phone works fine except that it seems the battery is dying. I can’t get through a call without getting a low battery warning and having to plug the charger up if I want to talk for more than a couple of minutes. Will SafeLink replace it?

    Reply

    • Since you’ve had the phone so long they may be willing to replace it for free. If not, you can upgrade for a reasonably small fee. Call 6-1-1 on your free government cell phone to contact customer service.

      Reply

  345. i signed up for a phone about a week ago and was told it would be here in three days. i have since not recieved the phone. if you could help me id appreciate it. my name and email. ronald hofstrom jr

    Reply

    • We’d be shocked if many people get their phones in three days, Ronald. Most companies say it will take two weeks or so, but in the real word our readers say it’s often three or four weeks or even longer. Did you enroll by phone, online or at a street booth. We’re going to go out on a limb here and guess that it was a street booth.

      Reply

  346. My sim card just deactivated today&i just renewed it June 16th,so now I’m without a phone&I babysit my 3yr.old grandson&were here alone all day…This is the 2nd phone that went bad for no reason!!!now I got to wait 3to 4days to get a new sim card then I got to go through the whole process of hours reactivating it again….When are they going to up grade the phones so this doesn’t keep happening&think of the money the state will save not having to continually replace cheap sim cards&or the phones them selves &leaving people who have health problems&a3yr.old grandson all day???what if there’s an emergency with me?Who takes care of my grandson then???This is so very frustrating as well as very inconvient,but why would you care you just sit&answer phones&most of the time don’t know what’s wrong with the phone…your just guessing……Have a great day with your phone that works when you need it too….Thanks!!!….I look forward to hearing from you very soon too….Kathy….

    Reply

    • We certainly sympathize with your problems, Kathy, but we cannot do anything about them because we are an independent informational website, not a free government cell phone company. Since you’re having so many problems with your service provider, you should consider switching providers as soon as you are eligible (after one year if your plan includes internet, just 60 days if it doesn’t).

      Reply

        • How does one lose a SIM card? I’ve had a cell phone for 30 years and have never even seen my SIM card. I know it’s in there somewhere, but never felt the need to open up my phone to see it. I’m not trying to be a smart ass. This is a legit question I’m asking. Why do people open up their phones?

          I should probably ask our Tech Guru this question. He probably opens up his phone for all sorts of reasons I’d never think of.

          Reply

  347. I lost my SafeLink phone and can’t figure out how to get another SafeLink wireless phone?can you plz give me a customer service number?ty

    Reply

  348. I LOST my phone. Yesterday and I still can’t find it. Can please turn it off. If not who EVERY founds it is going to use all my mom’s. Thank U

    Reply

    • We’re not your service provider, Susan. We’re an independent informational website. You need to contact your service provider’s customer service team.

      Reply

    • Probably. But you’ll need to discuss it with customer service. You might also check your service provider’s website because many of them show the phones that are available.

      Reply

  351. Dear Sirs,

    I applied for one of your phones about a month ago. My name is Will Morgan, my SSN is 409-94-****. My residence is at **** ****** Boone, North Carolina, 28607. I have not heard from you regarding my application. Please tell me what I need to do that I have not already done.

    Will Morgan

    Reply

    • We’re not the company you applied with, Will. This is an independent informational website.

      Reply

    • We’ve re-read the article on this page and we just can’t find the part that says you can get a replacement cell phone by leaving a comment at FreeGovernmentCellPhones.net.

      Reply

  356. Hi my name is Dana J. Booker somebody stole my phone and i need Safe link to cancel my account out.Thank you

    Reply

    • Just one quick question, Sheila: Did the article above say that you could get a replacement phone by leaving a comment at FreeGovernmentCellPhones.net?

      Reply

  359. My name is Linda K Shellenberger. My phone number is 757-232-****. I was sent three phone text saying I needed to call and recertify my phone. Three times I tried to call to recertify, but each time the recorded message came on it would be so hard to understand. It would ask to press 1 to recertify…I would press 1, but it kept giving all the choices. Then it was so garbled I couldn’t understand what it was saying. I don’t know if it is my phone or a recording. My phone is old and it doesn’t ring, it vibrates. Please help me, because I need my phone. Also I need a new one.

    Reply

  360. My phone’s text messaging hasn’t worked in a week and I’ve been trying to get it fixed but no one seems to know the problem the only way I can receive or send messages is through pictures I need a new phone

    Reply

  361. None seem to say if accidental breakage or everyone’s fav water damage. At least regarding cost? Manufacturers warranty rarely covers that. Any ideas? and before someome is a wiseguy. some rather not spend 45 min on the phone to find the prices before likely deciding no. so info here would save many people time and or money and frustration

    Reply

    • Remember that all the cell phones offered by the free government cell phone companies are refurbished, older models. So warranties are extremely limited. As far as we know, none of the Lifeline companies make any exceptions for why your phone got damaged. If you’ve been with some companies longer than a year with no problems, some of them are willing to replace a broken or damaged phone for free. But if you’ve been a customer for less than a year, the odds are against you.

      Reply

      • i have safelink serial number 014217004993105 that is broken. can i buy a tracphone to replace it. if so will the sim card work in new phone

        Reply

        • It may be possible, but you need to contact Safelink customer service or tech support to make sure you buy a compatible phone BEFORE you buy one.

          Reply

    • C’mon, Susan, what kind of response do you expect from that comment? You need to do a little work and read the article and then do as it says if you want to get a new phone.

      Reply

    • Hi my name is Patricia hershberger my boyfriend has passed away and his phone has been stolen from me and I need it to be off the #814-915-**** thank you

      Reply