As the nation’s leading authority on Lifeline Assistance, the free government cell phone program, and on ACP, the Affordable Connectivity Program, we get a lot of questions. But the question we’re asked most often is, “My cell phone was lost (or stolen or broken). How can I get it replaced?” In fact, the question is asked so often that we sometimes think there must be a major crime ring out there dedicated to stealing free government cell phones (just kidding).
More than a dozen companies now compete in the Lifeline/Affordable Connectivity Programs and although their “lost or stolen” policies are generally similar, they’re different enough that we thought we could provide a definite public service by compiling the following comprehensive list all those policies together in one place.
Let’s review the Lost, Stolen and Broken policies of the largest Lifeline/ACP companies. Combined, we estimate that 99% of all Lifeline customers are enrolled with these companies.
Access Wireless Replacement Policy
This provider has become one of the major players in the free government cell phone business. They currently offer the Lifeline Assistance/Affordable Connectivity Programs in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia.
Here’s how the Access website describes its lost, stolen or broken phone policy in legalese:
What if my Access Wireless phone is lost or stolen?
If your mobile phone is lost or stolen, you are responsible for any charges incurred until you notify Customer Care of the loss by calling 1-866-594-3644. Once we have been notified, your account will be suspended from further use. You will have 45 days to activate a new phone or notify us that you have found your old phone. If you do not notify us within 45 days of either action, your account will be deactivated and any remaining account balance will be lost and the phone number may be reassigned.
You may qualify for a replacement device, or you may select to purchase a new Access Wireless phone, which can be purchased in our online store. To determine if you qualify for a replacement, please call Customer Care.
Assist Wireless Replacement Policy
This Lifeline/ACP cell phone provider offers cell phone plans in Arkansas, Maryland, Minnesota, Missouri and Oklahoma. The company’s lost or stolen policy is as follows:
My phone is lost/stolen, can I get a replacement?
If your Assist Wireless Lifeline device is lost of stolen, here are some steps you can take to obtain a replacement:
- Lifeline devices that are available at retail locations can be purchased to use as a replacement device.
- Visit a retail location or call customer service to see if there are any available offers you can take advantage of.
- Customers may bring their own device to use as a replacement device as long as it is compatible with our networks.
My phone was lost/stolen, can I suspend my account?
Yes. Please call Customer Service immediately to have your account temporarily suspended. You will have 30 days to add a new device to your account before service will be disconnected.
What is the return/refund policy on my device?
Assist Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged phones, accessories or Assist Wireless Top Up purchases. Assist Wireless does not accept returns or provide refunds of any Assist Wireless Top-up purchases unless it is determined Assist Wireless did not perform the duty of Service. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscriber’s wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscriber’s consent or knowledge.
Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. A subscriber must return the complete handset as received at the time of activation, in the same condition as when it was received.
For more details on returns and refunds please see the Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds section in our Terms & Conditions.
Assurance Wireless Replacement Policy
Assurance Wireless is a division of T-Mobile. It has grown rapidly and now serves 41 states and the District of Columbia. The complete list includes Assurance Wireless offers free government cell phone plans in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.
Its lost or stolen policy states:
What should I do if my Assurance Wireless phone is lost or stolen?
Call Customer Care at 1-888-321-5880 right away to suspend your account so no one else may use your remaining account balance. Customer Care may also assist you in purchasing a replacement device. If your phone was stolen, Assurance Wireless may waive the replacement device cost, upon receipt of a police report.
What should I do if my Assurance Wireless phone breaks within the first year?
Your free Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. If you experience an equipment malfunction, call us at 1-888-321-5880 and we will arrange for a similar replacement phone. The replacement model may not be the exact model of the original device.
Cintex Wireless Replacement Policy
This regional Lifeline/ACP provider offers cell phone plans in just five states — Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website is spells out its lost or stolen policy thusly:
What if my phone does not work or damage or was lost or stolen?
If your phone has a manufacturer defect, you can exchange it for a similar model within 15 days from the day you received the phone for FREE.
As the federal government only subsidizes the monthly phone service and our company provided you with a FREE phone at our cost, we can only provide a FREE phone with free shipping and handling when you originally signed up with us or have stayed with us
at least 6 months. Otherwise, if you’d like to order a replacement phone, you can do so by paying a $25 fee. This fee mainly covers shipping and handling costs, and this device will come with a 15-day warranty.
Easy Wireless Replacement Policy
Easy Wireless is a small, regional player that offers Lifeline/ACP plans in Arkansas, Missouri, Oklahoma and Kentucky. The company’s lost or stolen policy is spelled out on the Easy website:
What should I do if my Easy Wireless phone breaks within the first few weeks?
Your Easy Wireless phone comes with a 48-hour warranty from the Company. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file.
After 48 hours, Easy Wireless offers a $20 discount on replacement phones. Phone prices vary with models beginning at $20 and go up from there.
Please see terms of use for our replacement policy.
Elsewhere on the site it adds this information:
Defective Replacement Policy
Easy Wireless will offer “New Customer Pricing” if you return a defective Device outside the warranty period for a replacement device of your choice. Lost, stolen or damaged Devices do not qualify for this discount. You must surrender your Device to Easy Wireless to qualify for this discount.
And yet elsewhere on the company’s website, this is added:
Lost/Stolen/Damaged Replacement Policy
If you need to replace a Lost, Stolen or Damaged Device, you will be charged as follows for the Device of your choice.
- If you select a replacement Device that is Not Free to New Customers, Easy Wireless will charge you the Full Retail Price for that Device.
- f you select a replacement Device that is Free to New Customers, Easy Wireless will charge a $25 Replacement Fee.
Then the Terms & Conditions offer a complex chart that explains exactly how the company will handle lost, broken, and stolen phones under a wide variety of circumstances.
enTouch Wireless Replacement Policy
enTouch Wireless is now making Lifeline/ACP free government cell phones available in 36 states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin and Wyoming.
Here’s how the company’s website spells out its lost, stolen and damaged phone policies:
What happens if my phone is not working?
If you are having trouble with your phone, call Customer Support from a different phone – 866.488.8719
What Happens if my Phone is Lost / Stolen or Broken?
Call 866.488.8719 to reach Customer Support. We may be able to help you get a replacement phone.
Life Wireless Replacement Policy
Life Wireless does business in 25 states plus Puerto Rico. To be specific, they are Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kentucky, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Washington, West Virginia and Wisconsin.
Its lost of stolen policy says:
I have lost my phone or it has been stolen…what do i do?
If your Device is lost or stolen, you must call Customer Service immediately at 1-888-543-3620 to report the incident as you will be responsible for all charges incurred on your phone number until you report the theft or loss.
In most cases, you may request a replacement phone through customer service by paying a $35 replacement fee based on state regulations. Replacements are typically shipped within 24 business hours of receipt of payment.
My phone is malfunctioning… what do I do?
For a defective or malfunctioning phone replacement, call Life Wireless Customer Service at 1-888-543-3620. To read our phone replacement policy, please view our Return policy.
Additional information is added elsewhere on the website:
FREE PHONES REPLACEMENT POLICY
THE FIRST 30 DAYS AFTER ACTIVATION
Customer must call Customer Service to notify Life Wireless of the lost, stolen, defective, or damaged phone, accessory, or SIM. If it is within the first 30 days, the replacement SIM and/or accessories will be sent free of charge. If the customer has received a defective phone, the customer must return the phone to Life Wireless at the customer’s expense. If Life Wireless determines the phone is defective, Life Wireless will ship a replacement phone* along with FREE 2-week Unlimited Minutes PIN. If the phone is damaged, lost, or stolen, the customer must pay $40.00 before Life Wireless is able to ship the replacement phone.
31 DAYS AND LONGER AFTER ACTIVATION
Customer must call Customer Service to notify Life Wireless of the lost, stolen, defective or damaged handset, accessory or SIM. If the SIM card, charger or battery is damaged, lost, or stolen, the customer must pay $5.00 for each item needing replacement. If the phone is damaged, lost, or stolen, the customer must pay $40.00 before Life Wireless is able to ship the replacement phone*.
*Replacement phones may be refurbished phones
Q Link Wireless Replacement Policy
Q Link has had its share of problems lately, and has ended its service in a number of states, but it still offers Lifeline Assistance/Affordable Connectivity Program plans 18 states plus Puerto Rico — Arizona, Arkansas, California, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Vermont, Washington, West Virginia and Wisconsin.
Here’s how the company explains its lost or stolen phone policies:
What should I do if my phone was lost or stolen?
Keeping you connected is our number one priority, and we have a couple options you can choose from to resume enjoying your Lifeline benefit.
If your phone was lost or stolen, you are welcome to Bring Your Own Phone (BYOP) or order a new Q Link Wireless phone.
Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service on inactive accounts after 30 days of no use.
Option 1: Replace Q Link Phone
Price: $75 $34.95
Why does a replacement smartphone cost $34.95?
What you receive:
A brand new smartphone at a discounted rate.
Payment Options
To order the Q Link Wireless replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling 1-(855) 754-6543.
Option 2: Bring Your Own Phone
Price: $0
Benefits:
No activation fees. FREE SIM card provided, if needed. Keep your Q Link phone number. Enjoy Lifeline from a phone you already love! Important Note
We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.
Safelink Wireless Replacement Policy
Safelink Wireless is is the largest, oldest and best known of the companies that offer Lifeline/ACP free government cell phones. They have millions of customers in Alabama, Arkansas, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.
Whoever wrote the company’s policies clearly believed in the old saying “Why use one word when ten will suffice.”
12. Lost or Stolen Phone Policy
All reported lost and stolen phones will be permanently deactivated. Any airtime that you may have had on your lost or stolen phone will be lost. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card.…
3. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. SafeLink’s limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to SafeLink for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. SafeLink shall not be liable for any other losses or damages. These remedies are the Purchaser’s exclusive remedies for breach of warranty.
4. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable:
The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping.
b. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, “cancel-bots” or damage caused by the connection to other products not recommended for interconnection by SafeLink.
c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period.
d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered.
e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone.
f. The Product is outside of the limited warranty period.
5. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. The used components comply with Product performance and reliability specifications.
6. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.
7. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms.
8. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. The allocation is recognized by the Purchaser and is reflected in the purchase price.
StandUp Wireless Replacement Policy
StandUp Wireless is a free cell phone provider in the states of Arkansas, Arizona, California, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, Nebraska, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, West Virginia and Wisconsin plus Puerto Rico.
StandUp’s lost or broken phone policy provides all the info you might need.
What if I lose my phone?
If you lose your phone, contact StandUp Wireless immediately so we can suspend your account to prevent any unauthorized usage. Please go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to review your device replacement options.
What if my phone breaks?
If your phone is not working properly, go to www.standupwireless.com to chat with Customer Care or call 1-800-544-4441. StandUp Wireless will work with you to resolve the problem.
How long is the warranty on my device?
StandUp Wireless does not have a warranty program. Still, we will help facilitate a manufacturer’s warranty replacement for any device you purchased from us, or we provided to you up to 90 days after the sale date. Some manufacturers offer extended warranty periods, but if it’s over 90 days from the sale date, you’ll have to work directly with that manufacturer. Contact information for some of those manufacturers is below. Keep in mind, warranty replacements do not cover lost, stolen, or damaged devices.
Sky Devices: Warranty assistance can be obtained through the Sky device support page: https://skydevices.com/contact-us/.
BLU Devices: Warranty assistance can be obtained through the Blue device support page: https://www.bluproducts.com/contact/#support. Claims can be made by emailing: service@bluproducts.com. Claims can be made by calling: (877) 602-8762.
NUU Devices: Warranty assistance can be obtained through the NUU device support page: https://us.nuumobile.com/warranty/. Claims can be made by calling (844)-688-3365.
Tag Mobile Replacement Policy
Tag Mobile provides customers with Lifeline/Affordable Connectivity Program plans in Arkansas, Arizona, California, Colorado, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin.
The company doesn’t provide a lot of information on its replacement phone policy and what they do provide directs you to customer service for more information.
My phone is lost, what do I do?
You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative who will help you with available options.
I would like to order for a replacement phone, how do I place an order?
You can contact TAG Mobile Customer Service at 1 (866) 959-4918 or TAG Chat Support at tagmobile.com and speak to our representative to order for a replacement phone.
My phone is damaged or doesn’t work anymore, what do I do?
If your phone is damaged or not working as expected, give us a call @ 1 (866) 959-4918 or you can also Chat with us @ tagmobile.com; our customer service team is ready to help you! We’re happy to troubleshoot the device and if a replacement phone is the answer, we’ll guide you through the process.
Tempo Communications Replacement Policy
Tempo Wireless Lifeline/ACP plans are now available in the states of Colorado, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Rhode Island, South Carolina, Utah, West Virginia, Wisconsin, and Wyoming.
You might not like its policies, but at least they are spelled out in great detail.
14. RETURN POLICY
Handsets may be returned within fourteen (14) days of purchase for a refund of the purchase price. The Tempo Service Plan is not subject to this policy, and will not be refunded. Terms of this return policy are subject to change. Returned products may be subject to a restocking fee of up to $25. This return policy applies only to phones purchased directly from Tempo.
Tempo does NOT cover defects or damage resulting from: (a) use of the device in other than its normal and customary manner, (b) misuse, accident, or neglect, including natural disasters; (c) moisture, spills or immersion in liquid, (d) abused, dropped, or mishandled devices; (e) improper testing, operation, maintenance, installation, adjustment, alteration or modification of any kind; or (f) devices disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify claim. Tempo will not accepted returned devices with labels removed or illegible serial numbers, lost or stolen equipment, cracked or scratched surfaces or external exposed parts resulting from other than normal use, or damage resulting from normal wear and tear. Devices must be returned in the same condition as they were shipped out (e.g. no cracks, liquid damage, or other damage). Return must include original packaging with all original kit components, such as handset, all accessories, charger, and battery.
Return Requirements
Handsets must be returned in the same condition as they were shipped out (e.g. no cracks, liquid damage, or other damage). Return must include original packaging with all original kit components, such as the following (if applicable):
- Handset
- All Accessories
- Charger
- Battery
Return Address:
Tempo Product Returns
1301 Chestnut St,
Emporia, KS 66801Tempo recommends the use of a pre-paid shipping service (no CODs) that provides a tracking system (e.g. FedEx, UPS or Certified Mail through the U.S. Postal Service). This address is ONLY intended for product returns. No written correspondence should be sent to this address. Tempo will not accept packages that arrive “postage due.” Tempo is not responsible for lost or mishandled packages.
Other Conditions
- Returned products that do not comply with this return policy, including handsets returned more than fourteen (14) days after purchase, will not qualify for a refund and may be shipped back to you at your expense.
- Tempo does not exchange products. Please return Tempo products for a refund in accordance with the procedure listed above and purchase a new product through www.mytempo.com or by calling Tempo Customer Service at 888-565-1011.
- Please allow up to eight (8) weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.
Got that? You’re basically out of luck if your free government cell phone is lost, broken or stolen. If you’re a Tempo customer, make sure you save all the original packaging.
Terracom Wireless Replacement Policy
TerraCom Wireless is a large regional Lifeline/ACP service provider that serves the states of Arkansas, Arizona, Colorado, Indiana, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Minnesota, Missouri, Nebraska, Nevada, Oklahoma (non-tribal), Pennsylvania, Rhode Island, Texas, Washington (non-tribal), West Virginia, and Wisconsin.
Its website offers this description of its lost, stolen and broken phone policy:
Lost or Stolen Equipment:
If you lose your handset or have your handset stolen, you are responsible for all charges incurred until TerraCom Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom Wireless at the Service Number located above. Upon receiving notice of the lost or stolen phone, TerraCom Wireless will suspend the account immediately. If you do not either activate a new TerraCom Wireless phone or notify us that you have found your wireless phone within 10 days of the suspension of the account, the account will be deactivated and you will lose the TerraCom Wireless phone number.
The following information is found elsewhere on the website:
What do I do if my phone was stolen from my mailbox?
We are not responsible for wireless phones that are undelivered, lost, or stolen after the unit has been delivered to your mailbox. You must be prepared to receive the package containing your handset 5 days after enrolling for service.
TruConnect Replacement Policy
TruConnect serves Arizona, Arkansas, California, Colorado, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Texas, Utah, Washington, West Virginia, and Wisconsin.
Want to know more about this Lifeline/ACP service provider’s replacement policy? Check out this info taken directly from its website:
6. LOST/STOLEN DEVICES. All risk of loss, damage, theft, or destruction of your Device is borne by you. Call Customer Service immediately if your Device is lost or stolen because you are responsible for usage charges before you notify us of the alleged loss. Once you notify us, we will suspend your Service. We will not credit or refund any account balance if you choose to terminate Services as a result of loss or theft of your Device. You agree to cooperate with us in investigating suspected unlawful or fraudulent use…
8. Mobile Phone for the TruConnect Lifeline Program; Returns and Unblocking. If TruConnect accepts your application, you may, at TruConnect’s sole discretion, receive a free TruConnect Lifeline Program phone that is selected by TruConnect. Contact TruConnect customer service to purchase an upgraded phone. If you lose or damage your TruConnect Lifeline Program phone, contact TruConnect customer service for replacement phone options and pricing. TruConnect Lifeline Program phones are provided “as is” and without warranty. Notwithstanding the foregoing, if the TruConnect Lifeline phone is defective within 90 days of first use, is returned to TruConnect at the customer’s own cost within 10 days of the expiration of the 90 days period, and is not defective due to physical abuse or water damage as determined by TruConnect; then TruConnect will send a comparable replacement phone to the customer at TruConnect’s cost. Due to availability, the same phone model may not be provided. Before sending in a defective phone, customer must contact TruConnect customer service for the appropriate return address.
True Wireless
True Wireless – This five state provider offers Lifeline/ACP plans to its customers in Arkansas, Maryland, Oklahoma, Rhode Island and Texas. If we were told to sum up its replacement policy in five words we would say, “You’re out of luck, pal.”
17. Returning Your True Phone: All mobile phones purchased directly from True, include a seventy-two (72) hour limited warranty from the equipment provider. If you experience issues with your phone, please contact customer service. Phones will not be replaced if it is determined by True that customer caused the defect or damage to the device. True reserves the right to refuse replacement.
18. Lost or Stolen Equipment: If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile by contacting customer service. Upon receiving notice that your mobile phone is lost or stolen, True will suspend your account. If you do not either activate a new True phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated and you will lose your True phone number.
How to find other companies’ lost, stolen, and broken replacement policies
The companies shown above probably comprise 99% of all current Lifeline customers. There are dozens of additional Lifeline service providers who are just too small to merit our attention. Should you choose to enroll with one of those companies, you can usually find their replacement policies buried deep within their Terms & Conditions or Frequently Asked Questions (FAQs).
You can usually find the T&Cs and FAQs by scrolling down to the bottom of the home page on a service provider’s website. They may be listed as “Terms” or “Terms and Conditions” or “T&Cs” and as “Frequently Asked Questions” or “FAQs.” Click on the listings you want and you will be taken to that page. Once you’re there, do a search for “broken” or “lost” or “stolen” or “replacement.” You’ll very probably find exactly what you’re looking for.
The first thing to do it your phone is lost or stolen
We know how frustrating it is and how much time can be wasted when your cell phone is lost or stolen. We want to help you find it without having to go through all the rigamarole required to get a new one. In other words, finding a lost phone is a lot easier than getting it replaced.
So before you contact your service provider, here are several steps you can take to try to find your missing cell phone. Some of these suggestions may sound overly simple, but they work more often than not.
- Check the last known location of your phone: Many smartphones have a built-in “Find My Phone” feature that allows you to see the last known location of your phone on a map. You can use this feature to see if your phone is nearby and try to locate it.’
- Check the surrounding area: Look for your phone in the place where you last remember using it, as well as any nearby locations where it could have been misplaced.
- Ask for help: If you have friends or family nearby, ask them to help you search for your phone.
- Check with any lost and found departments: If you think you may have left your phone at a public place, like a restaurant or a store, check with the lost and found department to see if it has been turned in.
- Use a phone-finding app: There are several apps available that can help you locate a lost phone, such as “Find My iPhone” for iOS devices or “Find My Device” for Android devices. These apps allow you to remotely track the location of your phone, lock it, or erase its contents to protect your personal information.
If none of these steps help you locate your phone, you may need to consider the possibility that it has been lost forever or stolen. In this case, you should probably cancel your phone service and replace the device.
Lee Man says
LADIES AND FELLAS… LEARN HOW TO SHOP ON ALIBABA AND ALIEXPRESS. YOU CAN FIND RUGGED SMARTPHONES WITH WATER AND DAMAGE PROTECTION ON THERE FOR UNDER $100 WHICH TYPICALLY COST A GOOD DEAL MORE IN THE USA.
MAKE SURE THEY ARE VERSIONS WHICH WORK IN THE USA. THEY WILL USUALLY BE LABELED OTHER AREA VERSION OR GLOBAL VERSION. BUT YOU CAN RESEARCH THE 4G AND LTE AND 5G BANDS OF THESE DEVICES AND COMPARE THOSE WITH THE MAIN FOUR NETWORKS IN THE USA WHICH ARE VERIZON AND AT&T AND T-MOBILE AND SPRINT.
THOSE ARE THE FOUR MAIN NETWORKS IN THE USA. THERE ARE MAYBE 3,000 OTHER SMALLER NETWORKS WHICH WILL USE ONE OR MORE OF THE MAIN FOUR NETWORKS. IF YOU GET THE LIFELINE BENEFIT THE TWO MOST IMPORTANT NETWORKS ARE T-MOBILE AND VERIZON PROBABLY. BECAUSE MOST COMPANIES IN MY AREA WHICH EXCEPT THE LIFELINE BENEFIT WILL USE T-MOBILE. ASSURANCE WIRELESS. STAND UP WIRELESS. TERRACOM WIRELESS. ACCESS WIRELESS WHICH IS SISTER COMPANY TO KROGER WIRELESS. AND Q LINK AND TRUCONNECT.
BUT SAFELINK WIRELESS USES VERIZON DATA. SAFELINK IS A MEMBER OF THE TRACFONE FAMILY WHICH HAS 10 OR 12 DIFFERENT COMPANIES INCLUDING STRAIGHT TALK AND SAFELINK AND WALMART FAMILY MOBILE. SAFELINK AND WALMART FAMILY MOBILE EXCEPT THE LIFELINE BENEFIT. BUT IT’S BETTER TO USE SAFELY. SAFELINK MAY HAVE THE BEST PLAN FOR LIFELINE ONLY. THEY HAVE BEEN GIVING OUT 10 GB OF DATA WITH UNLIMITED TALK AND UNLIMITED TEXTING BUT THEY HAVEN’T BEEN GIVING FREE PHONES ANY LONGER. BUT IF YOU GOT A FREE PHONE FROM SAFELINK WITHIN THE PAST YEAR YOU CAN GET A FREE REPLACEMENT ONE TIME IF YOU CALL THEM UP AND TELL THEM A FEW DIFFERENT SYMPTOMS YOUR PHONE HAS AND TELL THEM YOU’VE ALREADY TRIED NETWORK AND FACTORY RESET A FEW TIMES AND THAT YOU’VE READ THE MODEL HAS PROBLEMS.
AIRTALK WIRELESS GIVES UNLIMITED TEXT AND UNLIMITED TALK WITH 5 GB OF DATA PER MONTH. FOR FREE IF YOU USE A LIFELINE BENEFIT BY ITSELF.
THE THREE COMPANIES IN MY AREA WHICH GIVE FREE PHONES USING THE LIFELINE BENEFIT BY ITSELF THAT I KNOW OF ANYWAY UNLESS THERE ARE MORE NOW ARE AIRTALK WIRELESS AND STAND-UP WIRELESS AND ASSURANCE WIRELESS.
STAND UP WIRELESS HAS BEEN GIVING THE BETTER PHONES. THEY ARE VORTEX 6.5 INCH PHONES WITH 3 GB OF RAM AND 32 GB OF ROM. WITH A PROTECTIVE CASE.
AIRTALK WIRELESS GIVES DIFFERENT FREE PHONES. SOMETIMES A CHOICE BETWEEN TWO CHEAP FLIP PHONES AND A NOKIA C100. SOMETIMES THEY HAVE A FEW MORE OPTIONS. MOST OF THEIR PHONES ARE REFURBISHED EXCEPT FOR THE NOKIA C300 AND ONE OF THE FLIP PHONES. I DON’T KNOW IF THEY HAVE ANY OTHER NEW PHONES BUT THEY MAY AND THEY WILL GIVE YOU A DISCOUNT ON CERTAIN PHONES. THERE ARE SEVERAL COMPANIES WHICH NOW GIVE YOU A DISCOUNT ON PHONES IF YOU USE YOUR LIFELINE BENEFIT PLUS THEY WILL LET YOU USE YOUR LIFELINE BENEFIT AND PAY A LITTLE EXTRA TO GET A BETTER PLAN. AIR TALK WIRELESS WILL GIVE YOU 10 GB WITH UNLIMITED TALK AND TEXT IF YOU PAY $10 PER MONTH BUT SAFELINK WILL GIVE YOU THAT SAME PLAN FOR FREE. BUT IF YOU’RE GOING TO PAY ANY MORE THAN $10 PER MONTH YOU MAY AS WELL GET A HOTSPOT PLAN FOR $15 PER MONTH YOU CAN GET UNLIMITED 4G SPEED OR UNLIMITED LTE SPEED DATA IF YOU HAVE TIME.
BUT SAFELINK WIRELESS GIVES YOU UNLIMITED TALK AND TEXT WITH 10 GB FOR FREE FOR THE LIFELINE BENEFIT.
IF YOU PAY MORE THAN $10 PER MONTH YOU MAY AS WELL GET A PLAN FOR $20 OR $25 I THINK YOU CAN GET UNLIMITED 4G SPEED MAYBE EVEN 5G SPEED DATA FROM VISIBLE WIRELESS OR US MOBILE OR TELLO MOBILE OR HELLO MOBILE. RESEARCH.
A HANDFUL OF COMPANIES RESELL DATA PLANS FOR MOBILE BEACON AND MOBILE CITIZEN…
HUMAN-I-T.
PCS FOR PEOPLE.
COMPUDOPT.
INTERCONNECTION.
JUMP ON IT FOUNDATION OR ON IT FOUNDATION.
THOSE COMPANIES MAY CHARGE YOU $10 OR $15 OR $20 PER MONTH. SOME MAY GIVE YOU ONLY 100 GB OF MONTHLY DATA AT 4G SPEED BUT THAT’S PRETTY GOOD BUT AT LEAST ONE OR TWO OF THEM WILL GIVE YOU UNLIMITED 4G SPEED OR UNLIMITED LTE SPEED DATA FOR $15 PER MONTH WHICH IS GREAT. YOU HAVE TO BUY OR RENT A HOTSPOT DEVICE WHICH MAY BE AS CHEAP AS $40 OR AS MUCH AS $80. BUT IT’S WORTH IT IN THE LONG RUN. ONE ALLOWS YOU TO MAKE MONTHLY PAYMENTS.
THOSE COMPANIES ALSO HAVE BRANCHES WHICH SELL DISCOUNTED DEVICES. MAKE SURE THAT YOU DON’T GET ONE THAT DOES NOT HAVE AN OPERATING SYSTEM UNLESS YOU KNOW HOW TO INSTALL YOUR OWN. THEY HAVE REFURBISHED LAPTOPS SOMETIMES IF IN STOCK FOR AS LOW AS $49 OR $99 SOMETIMES.
PCS FOR PEOPLE HAS A BRANCH CALLED PC’S REFURBISHED. SOMETIMES THEY’RE CHEAPEST IS $175 SOMETIMES $99.
CONNECTALL IS A LINK TO INTERCONNECTION AND LOCATED IN KENT WASHINGTON. THEY HAVE LAPTOPS AS CHEAP AS $49 SOMETIMES. BUT THEY’RE OUT OF STOCK RECENTLY. THEY HAD ANOTHER LAPTOP CATEGORY FOR $149 BUT THEY DROP THEM TO $99 A WHILE BACK BEFORE THEY WENT OUT OF STOCK. IT WAS A GREAT DEAL AT $149 FOR LAPTOPS WITH LIMITED WARRANTY WITH 16 GB OF RAM. GOOD LORD.
3R TECHNOLOGY IS LOCATED IN WASHINGTON STATE I BELIEVE. I BELIEVE THEY ARE LINKED TO THE ONIT FOUNDATION. THEY OFTEN HAVE A $99 REFURBISHED LAPTOP WHICH IS A GOOD DEAL IT’S CALLED STARTER LAPTOP THEY HAVE OTHER PRODUCTS ALSO LIKE THESE OTHER ORGANIZATIONS.
HUMAN-I-T GIVE YOU A GOLD MEMBER DISCOUNT IF YOU’RE ELIGIBLE.
COMPUDOPT AND COMPUTERS4PEOPLE AND A FEW OTHER ORGANIZATIONS DONATE COMPUTERS IF YOU ARE ELIGIBLE OR GIVE YOU A HUGE DISCOUNT SOMETIMES A LOT OF THEM REQUIRE YOU TO BE IN A CERTAIN AREA WHICH SUCKS BUT MAYBE YOU CAN TELL THEM YOU LIVE IN A DIGITAL INCLUSION DESERT. A LOT OF THESE COMPANIES ARE LISTED ON THE WEBSITE AFTRR WHICH STANDS FOR ALLIANCE FOR TECHNOLOGY REFURBISHING AND REUSE. ANOTHER SITE WITH HANDY INFO IS PBDD PARTNERS BRIDGING THE DIGITAL DIVIDE.
YOU SHOULD ALSO CHECK ALL THE COMPANIES WHICH OFFER HOME INTERNET IN YOUR AREA. THIS IS HARD TO LEARN UNLESS YOU UNDERTAKE A PROJECT WHICH REQUIRES RESEARCH AND TIME. SEVERAL COMPANIES HAVE DISCOUNTS IF YOU HAVE LOW INCOME. SOMETIMES YOU CAN GET A PLAN AS LOW AS $10 FOR 20 OR $30 PER MONTH FOR HOME INTERNET IF YOU HAVE LOW INCOME OR IF YOU GET PUBLIC ASSISTANCE.
COMCAST XFINITY INTERNET ESSENTIALS BASIC PLAN IS $10 PER MONTH WITH 1200 GB OR UNLIMITED DATA MONTHLY AT 50 MB PER SECOND DOWNLOAD AND 10 MEGABYTE PER SECOND UPLOAD. IT’S ENOUGH FOR THREE MAYBE FOUR PEOPLE. IF YOU SEARCH THE PHRASE XFINITY INTERNET ESSENTIALS LOW COST COMPUTER YOU CAN GO TO DELL AND BUY A NEW 3110 CHROMEBOOK WORTH MAYBE $275 OR AND EVEN BETTER 3140 LATITUDE LAPTOP WORTH OVER $300. YOU PAY ONLY $150 IF YOU’RE ELIGIBLE. GIVE YOUR XFINITY INTERNET ESSENTIALS ACCOUNT NUMBER AND LAST NAME. IF YOU START TO ORDER AND CANCEL YOU HAVE TO GET THEM TO RESET THE APPLICATION PROCESS AGAIN.
THE SPECTRUM ASSIST PLAN MAY COST $25 NOW NOT SURE.
Optimum advantage plan May cost $15 per month. And they may sell you a refurbished 14-in Asus or Acer computer for $150. Suddenlink a l t i c e plan may be discounted also and maybe a sister company to optimum.
Frontier may have a $30 plan at the cheapest not sure.
CenturyLink may have a cheap plan not sure. Frontier and CenturyLink May accept the lifeline benefit but if you can find a company which charges less these two may have $30 plans at the cheapest or more even so if you take 925 off it doesn’t do a lot if Comcast offers in your area you should go with them for $10 per month and then use your lifeline benefit for a phone plan.
MOST COMPANIES WHICH ACCEPT THE LIFELINE BENEFIT AND GIVE YOU A FREE MOBILE PHONE PLAN WILL GIVE YOU UNLIMITED TEXTING WITH FOUR AND A HALF GIGABYTES OF DATA PLUS 350 OR 500 OR 1000 MINUTES OF TALK EACH MONTH FOR FREE FOR LIFELINE ONLY PLANS.
But SafeLink wireless now gives unlimited talk and unlimited texting with 10 GB of data for free for life-line only plans.
EnTouch and SafeLink both probably use Verizon data. The first may still give only $350 minutes like SafeLink used to not sure do your research.
Airtalk wireless and stand-up wireless and assurance wireless which cover my area all three still give free phones for lifeline only plans. Assurance has been giving 2023 BLU Studio Mini phones which are a little better than the Schok Volt SV55 and Unimax UM U696CL phones which they previously gave. But the b l u studio mini still has five and a half inch screen with 2 GB of RAM and 32 GB of RAM nothing spectacular. But you can bring your own phone now you can do a byop check. But if you check a phone which is locked it can still tell you that the phone will work when it will not. You have to research a lot of things about technology because there’s a lot to know and I try to tell you all I know here and that’s impossible. And I’m no genius. I didn’t have my first phone until 2015 I didn’t have my first decent plan until the emergency broadband benefit program came out and that’s when I began researching. My first company was Tara come wireless for the ebb program. I’m not going back to correct spelling here I’m doing speech to text and it’s screwing up. But terracom wireless had an amazing offer for the emergency bra been benefit program they gave a Samsung 8.4 inch tab a tablet worth nearly $300 for only $10. But they stopped because customers didn’t know they had to disconnect the tablet from Wi-Fi which is a good thing if your device prefers Wi-Fi over using mobile data which is limited and terracom was not getting paid after the first month which is sad because they offered one of the most valuable tablets for the ebb program.
But there were a few great generic tablets. The best I saw of many which I saw was probably the elite t10 tablet made by sky devices which made mostly cheap tablets and phones I didn’t care for except for one great 10-in tablet and one great 8-in tablet.
It was given out by sarver wireless and their sister company Kansas wireless which like many companies change the model they distributed. But server still gave out a decent one although I never saw it I’m sure it was a good one it’s called a my tab pro.
Rogue Mobile gave a C10 tablet made by Foxx Development. This one was great and rogue mobile charged $10 sometimes nothing although they were supposed to charge $10 in one penny.
FoxxD also made the t8 tablets which were given for EBB and ECP by many companies.
Late too late I found out a company OmniPoint May have been giving discounted 2021 iPads and Samsung Chromebooks for the affordable connectivity program. Don’t know the price if it was $10 or $50 which is the price range but it would have been a great deal. Although they serve broadband only in limited states I believe they served mobile and all states and although a store clerk told me they didn’t serve my state and others for ACP I learned from a couple of different operators that they did. And they had an option for a shabby $15 plan which wasn’t good but got good or great device.
LEARN HOW TO USE ALIBABA IN ALIEXPRESS AND LEARN HOW TO SHOP.
I’ve seen ads for great devices still sealed in a box like the 2021 Samsung x cover pro and 2021 Motorola defy and the LG velvet. For around $150 or less. Sometimes. If a device says it’s sealed in a box someone may be able to seal it themselves and lie to you but some of these are telling the truth they just have a resource. And there are things and ways you can do to learn if a device has been used like using the Accu battery app and other tactics. To see what the battery life expectancy is this isn’t the charging level but how long your device battery is expected to last through the months or years
Here are some great rugged smartphones and tablets made by these organizations go to Alibaba and AliExpress research the distributor or seller to make sure that they are trustworthy you can also ask the manufacturer. And you can ask the manufacturer if a device they make as versions which will work in the united states. You can research the bands of 2G and 3G and 4G and LTE n5g. I think 2G and 3G bands might still be somewhat important although we now use 4G. Research this and learn.
KIMOVIL is a website where you can find whether or not device works in certain countries sometimes but always get at least two or three different resource for information.
OUKITEL WP20 PRO and BLACKVIEW OSCAL S60 PRO are two rugged smartphones which when they came out maybe 3 years ago you could sometimes find them for around $120 at their cheapest on Alibaba and AliExpress yet around $200 in the us. You can now find distributors on Alibaba and Ali Express who sell these $490. They’re a little outdated but they have like most of the rugged smartphones and tablets from these companies Great battery life and protection from water and damage and decent ROM.
UMIDIGI BISON.
ULEFONE ARMOR rugged smartphone and armor pad rugged 8-in tablet which you should be able to find around $125 new on the Chinese websites.
iiiF150 Raptor and Air Pro Ultra.
Oukitel C series phones are there cheap ones and not the ones you would prefer. But they have a WP series of phones which have water and damage resistance and great battery and specs. They also make a great 10-in rugged tablet the rt. Most RT tablets are 10 inch except for the rt3 which is 8 inch hand last that check under 140 at best on Alibaba and aliexpress.
BLACKVIEW as a cheap Oscal line of tablets and phones but once in awhile they make a great version such as the S60 although the S60 pro is better a little bit better because it has more RAM than the non-proversion. And this company also has a couple of great rugged tablets like the rugged 10-in tablet Spyder 8.
LG is now out of business but they have some great phones with water and damage protection such as the ThinQ series. The best of these are the g8x and v50 and v60. And the LG velvet. You may still find an LG. You may still find an LG velvet sealed in a box for under 190.
If you buy an LG velvet or other outdated phone if you plan to change the battery which I did with a v60 I got as a gift for someone I wasn’t sure if I could rely on a repair person to guarantee it would retain its ip68 rating for water and dust protection. So I think I will sell it cash in and find them a velvet sealed in a box or get a 2021 Motorola defy or 2021 Samsung x cover pro.
You should try to find phones with IP rating 67 or higher. This is water and dust. First number is dust protection and 6 is the highest rating. Second number is water protection and 9 is the highest rating. Ip69k is the best water and dust protection rating. Mil-spec is a damage and shock protection rating. MIL-STD-810 H or G is a good damage protection rating.
It’s wise to get at least 4 GB of RAM and you can make do with 32 GB of RAM if you must you just have to learn how to clean your devices regularly.
SAFELINK FOR NOW AT LEAST IS SELLING A COUPLE OF GREAT DEALS. $29 FOR A 5G BLU VIEW SPEED AND $79 FOR A 5G SAMSUNG A25
I would sell these if I were you for double the price to get something with water and damage protection. Also make sure you get a great case and screen protector because these are decent devices but they don’t have good water and damage protection. You also may be able to buy both models I’m not sure. but you can use your lifeline benefit to get service and then buy one of these devices
IF YOU GET SAFELINK YOU’LL NEED A VERIZON COMPATIBLE PHONE. Operators told me you can use a SafeLink SIM card inside any phone locked to any of the 10 or so TracFone family companies. Walmart family mobile. Straight talk. Tracfone. Safely. Page plus. Net10. I believe simple Mobile is a TracFone company also. 60 days after you activate any phone locks to any of the TracFone family companies if they don’t automatically unlock it you can get unlocking code by entering the IMEI number of your phone on a website called
TFUNLICK POLICY.
It may require a few days after 60 days. If you have a phone you don’t care a lot about what you take out with you and no big deal if something happens to it like I do you can buy phones if you have a SafeLink account and unlock one every 60 days and sell it for double. Or you may be able to buy one phone and next week by another. They also sell like most TracFone companies a $30 phone which is phenomenal at 30 bucks you should be able to sell for $50. BLU VIEW 4. it is an incredible $30 phone and has a little water resistance and it isn’t very fragile but it’s not unbreak absle.
LEARN HOW TO SHOP. Learn how to set the search parameters on Google shopping. It makes a huge difference on prices you will find. Get a good case and screen protector for your phone maybe a backup if you’re going to have it a while. Learn how to uninstall and disable the apps which you don’t need. Some apps are hidden they are called system apps you can open them up. You can also restrict the data and battery access which your apps have to background data and battery but you can do this only to about half or 2/3 of the apps. I learned the hard way you shouldn’t do this to your email app or your browser app or if you certain other apps. But you can restrict background data and battery access on at least half of your apps and it makes a difference you can prevent your device from wasting a lot of data and battery
IF YOUR PHONE INSTALLS ANNOYING APPS YOU DON’T WANT GO TO MOBILE SERVICES MANAGER AND SHUT IT DOWN AND RESTRICTED ACCESS TO BACKGROUND DATA AND BATTERY
but research that I think it doesn’t have any negative consequences I’ve done it to many phones many times. I avoid installing apps many people use but I will install an Xfinity app because if you have Xfinity or if your friend has Xfinity or spectrum or certain other Wi-Fi plans if you can get the sign in info they may be even able to make a login for you without giving up their password. If so you will be able to access free public Wi-Fi hotspot. And you can find a browser version for the public Wi-Fi hotspot map for Xfinity and other other companies.
Xfinity allows you to login 10 devices at once so if your friend has an account if they use only four logins then they can let you use a couple. This is not the device is at home that they have. They may be even able to make a login just for you.
Learn about passport and other things which can help you conserve your mobile data that you use.
If you get a mobile hotspot plan for $15 per month which gives you unlimited 4G speed or unlimited LTE speed data that’s a great deal. But if you take the device with you your chance losing it so you may want to see if the company will allow you to buy two hotspot devices one for your car or carrying with you and the other for leaving it home. I don’t know how this works.
US MOBILE and VISIBLE WIRELESS and TELLO MOBILE or HELLO MOBILE may have plans for $20 or $25 per month which may have unlimited 4G or 5G speed data. If you can afford to pay for a plan but if you get Xfinity and if you have only lifeline the Xfinity Internet essentials basic plan is $10 a month. And if you get SafeLink that’s 10 gigabytes. And use hotspots for Xfinity which are in public sometimes.
WELL I LEARNED AND SHARED WITH YOU WAS DONE FROM A LOT OF RESEARCH AND CARING ABOUT MY FELLOW MAN DO YOUR RESEARCH AND
CHROMEBOOKS R US SALES REFURBISHED CHROMEBOOKS AS LOW AS $40 AND I’D LIKE THE OTHER COMPANIES I MENTIONED WITH DISCOUNT COMPUTERS THEY DON’T REQUIRE LOW INCOME
Brianna Minnis says
Hey My Phone Was Stolen But I Still Have my SIm Card. I Need A replacement. Im Homeless without a job/. My phone is the onky way Im Able to make money right now
Free Government Cell Phones says
Contact your service provider’ customer service team (or check the company’s website) for its current replacement phone policy.
John Davis says
What is the safelink customer care number?
Free Government Cell Phones says
Just call 6-1-1 on your free government cell phone.
David darnell says
I lost my phone from the homeless shelter and need a new phone
Free Government Cell Phones says
Did you read the article on this page, David?
LaToya says
I had a true connect phone it was not working very well I called the company I paid $54 for another phone I had that for a little bit time and it stopped working in froze all the time and wasn’t working it was defective called the company they said they’d have to pay for another phone I will not pay for another phone so I went to the little umbrella where they have the phones they gave me another sim card that’s not what I needed I need another phone it’s true connect sucks I’ll stop at the phone that really works I can’t return it and the b doesn’t even work on there. That’s not right I can’t afford it I couldn’t afford to figure it out to pay now I’m stuck with another phone that doesn’t work and I don’t know what to do it’s not right I should never have to pay for a government phone I have food stamps and medi-cal
Henry says
I searched the Truconnect phone store and there is no phone listed at $54. The closest model is the NUU A11L phone at $49. At this price, it has 2 GB RAM with 16 GB storage. This is a low end phone with minimal hardware installed, so loading any major app that consumes a lot of RAM or using multiple apps will put a strain on the hardware/software of this phone. There are very few providers offering a high end phone model for Lifeline customers, if any. Only postpaid customers who have to enroll in a multi-year plan (often costing at least $50 per month) can get a state of the art model phone with premium hardware in it.
Wedah A Johnson says
Can I get a new phone
Free Government Cell Phones says
Did you read the article, Wedah?
Amity Thomas says
I have a government phone it’s an Hd vortex 65 and it is broken It turns on off won’t work and the front screen won’t stay on can I possibly have a new phone with my same phone number mailed to the address where I am currently at. It is my only way I have to talk to my kids job offers my significant other ect.. and without any work right now I use my phone for trying to find a job as I can not afford another one right now.
Free Government Cell Phones says
You need to speak to your service provider, Amity. If you’ve had your phone long enough they may replace it for free, but be prepared to hear that you are required to pay for it.
Casey Cully says
I recently received a new cell phone from Air Talk Wireless(supposedly the same as Cintex) with a cracked screen that sometimes doesn’t function at all, the rest of the time functions poorly at best. This site has info about getting a replacement from Cintex, what’s strange about that info is the 1st thing it states is that Cintex only operates in 5 states & mine(California) is NOT 1 of those mentioned. I sent an email to Air Talk about the condition of the phone when I first received it, no response. Then tried the online chat method, with a live agent, could not get connected, after multiple attempts…got no where. Today called & spoke to someone, & was told there’s nothing they could do. Advice was to take it to a place that could repair it(bearing the price of repair myself). Did I receive a brand new damaged phone so that I can pay to fix it? I got the phone less than 10 days ago. There is really nothing that can be done when someone receives a ‘damaged during shipment’ device?
Free Government Cell Phones says
That’s a crap answer, Casey. They owe you a working phone and if they won’t deliver one, you should switch to a different service provider that will treat you reasonably.
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Henry says
If you paid for the phone by credit card, dispute the charge right away. If the phone was free, then replacement provisions depend on the provider. Some Lifeline providers use third party phone dealers that send out the phones. If your state of residence is not within their eligible list of states, then you got a phone that could not be used anyway.
Amanda Davis says
My phone was stolen. How do I get another phone.
Free Government Cell Phones says
Start by reading the article on this page.
Sharon says
I have been calling Assurance Wireless everyday for over 14 days as my daughter had her phone 13 days and made a phone call to me in the morning and after that the phone wouldn’t go past the Assurance main screen. Each rep told me something different. I spoke to a supervisor and was told that as of May there is a $25 deliver charge that the US Government said must be paid for all replacements of non working phones. I cannot verify that statement. I could only find that TGI e manufactures give a 1 year warranty on the phones. Was the representative correct that the US Government says shipping charges are $25 now? By the way she then said it was effective as of June 1, 2023.
Free Government Cell Phones says
We know nothing about that $25 charge, Sharon. Let’s check with our readers. Have any of you heard anything similar and confirmed that it is a government charge? Sounds doubtful to us.
Henry says
From QLink’s website:
Why does a replacement phone cost $25?
Unfortunately, the federal government does not reimburse us for the smartphones we provide. However, Q Link Wireless’ mission is to ease your mind and budget by offering a $25 replacement smartphone. The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone.
We know sometimes accidents happen or can’t be avoided and we want to make sure you stay connected to the people and places that matter to you.
———————————————
The FCC is not involved with providing devices (cell phones, computers, tablets, routers, etc.) to the general public. The Lifeline providers are not charitable organizations, so they have to make excuses to get funding for their operations.
John Sinclair says
Hey Henry
Yea I found the same post on their site, hunch I found this by searching Qlink fined:
FCC proposes a $62 million penalty against Q Link for its apparent violation of Emergency Broadband Benefit Program rules by seeking and receiving reimbursement for connected devices in excess of the market value.
I’ve said this before, when it comes to Qlink, let the buyer/subscriber beware!
Have a Great Week!
Bryan McMillan says
I have a brain injury and a memory problem. I lost my tablet and don’t remember my provider. How do I find out?
Free Government Cell Phones says
Just call 6-1-1 on your free government cell phone and your service provider’s customer service team will answer.
Hope says
Ok, I have experience … lots with Assurance Wireless. I will start with saying first complain to whoever in your state is over the lifeline program. In texas we have the public utilities commission who gets involved when you are not provided your qualified service and the lifeline administrator of texas. Second, you can file compliants with the Universal Services. You can also file bot informal which gives barely of a handslap and a formal compliant which cost money wit the FCC. For an indegient person on less than $800 a month is insane. They feel if its legit the fee is legit basically but the fee takes money away from food and utilities like elwctricity ….
That being said. Assurance Wireless cares nothing of fines from the FCC who allows them to stay in business to rip off poverty stricken people. This as the case with QLink, is basically the trend. The government really began the programs to create jobs for other countries like India who service the customer service and tech support call centers.
So the usa has a program for those poveety people but do not create jobs for its own citizens. So is it crazy to expect them to follow the standards of American business ? Basically, yes.
These call center employees, lie out thier teeth. They know they are lying. They are trained to say, rest assured and no worries. They created a fake fee to recoup money, and they offer no actual support. This is except for the brief time after TMobile acquired Sprint and paid thier fines to the FCC. Why are they fines and not put out of the business of corrupting an American ”service” because it was created only to profit the other countries who get daily work income for trying to bleed americans on poverty level of money they dont have to begin with.
Now, I have seen these tactics with Assurance before. I have made formal compliants wit TXPUC and lifeline administrator, attempted to complain with the Universal Service, and spoken to the FCC and could not afford the filing fee for the formal compliant.
More need to go these legitimate routes and then to reach out to Senators and Representatives. My health ( cancer ) and Covid ( dont get me started ) made me stop that chain I am not afraid of utilizing but I had notebooks of handwritten documentation from all my hundreds and hundreds of phone calls.
So my last device they replaced was in 2021. I determined to not speak to the company unless absolutely neccessary to decrease stress. So that bad device crapped out and suddenly enter $25 new fee they have covered in terms by stating generally subject to change without notice. Up until end of Title 4w, bring your own device was an option. Then suddenly poof
So when asked about the fee, ” your government ” when my knowlegde of thier bs entered and asking for a supervisor, suddenly, im lwft on hold an hour, bounced repeatedly to the spanish line ( i do NOT speak spanish nor speak with a spanish accent ), get hung up on, etc etc etc.
They KNOW they are full of s***. They are trained on how to deal with difficult customers who are vocal and informed. They dont give a rats a** except to pretend as if all americans are dumb n uneducated. When they get me, wgo are not, they just get u off the line.
So, previously, changing companies meant I would lose out. Oh fyi, Assurance Wireless somehow gets paid 2x for each ‘ customer’ ….once by the state and once by the feds …how we dont know …. so they have nothing but profits.
They have tried to get my grandfatjered in acct to move to metropcs by offering a free phone with a new number …. mwtro dont work here. No store. Walmart, family dollar, and dollar general dont sell service or devices because you cant get signal. Hoqever TMobile itself rocks. The FCC stated TMobile MUST keep metros lifeline and sprints lifeline seperate as a firm commitment in allowing the acquisition. They dont care. I know others in my town who got a metro device that doesnt get service unless they drive 30 minutes and then still splotchy. This is why they offered me a new device if i change my number.
They claim my fee is $10 fpr phone and $20 for shipping my gov requires. NO they dont. PUC cant be involved unless service interrupted. It hasnt yet. So i cant use a device given to me that is 4g lte cause they didnt give me the device and i havent gotten a new device in the last 12 months under warrenty.
I am being punished for not getting an upgrade in 2 years!!! The government as they claim does not regulate device policies strictly. Companies do based on reimbursement and most only get the state or the fed not both. Also, be advised in Texas the state of Texas contract concerning ACP states consumer must pay greater $10 minimum per device not to exceed $50. This is how you get a discounted tablwt for $10.01. AW is trying to get the device paymwnt without offering the tablet and norhing says they must charge a shipping fee. I can tell you from past experience ground usps shipping of a small box with bulk business rate does NOT cost $20 to ship …
Yes, I am speaking factually to what I know as fact and have expwrienced over my time with this company. So, i know this is a LONG reply.
I refuse to pay the fee they ask. They have said I could not use my phome for 30 days, lose my ser ice, reapply, get a free phone …. I am SERIOUS. H ee ll ll NO crooks!
My solution is to change providers … not all offer both phone and tablet, not all in every state, almost all with foriegn customer support and I dont lose on minutes, texts or data like before. And fyi, yes cancer free and yes had to deal with these crooks while having tumor removed and radiation treatment … im still an active cancer patient but NO I dont accept you robbing me blind.
I dont go with this and neither should you. Help me make them lose money. Definitely dont go with Qlink crooks. Its ALL a bogus scheme to help our so called allies not being held to true professional standards. I either go with a company not offering a tablet i could use and lose 10gb or more in data by choaing a company who employes americans to support customers OR get a tablet and more data going with a company who has call centers in India and Guatemala …. um, just saying that is so wrong on so many levels from a texan.
However, my next step regardless is to file another formal complaint with lifeline administrator after I switch and speaking with my local congress members about the situation.
Speak up. Be Bold. Be heard. Dont give in. Its more than enough already. Stop allowing criminals to win! I could say this on so many levels but dont want to cause a divide.
Lastly, I NEED both of these programs at this time. I cant even afford MintMobile. I appreciate the vale of Lifeline and ACP. It just needs a huge amount of work. My help at PUC had many times where AW was staigjt up lying to her and several upper management departments got involved. They have regressed back to old tactics and I am simpky done. Join me and be done with them too.
I now yeild the podium to the creator of this informative website. Btw, I could help you update an article or two if youd like.
Chelsea Evans says
I need a new replacement phone someone stoled mine
Free Government Cell Phones says
Read the article, Chelsea. Read the article.
Susann Diane Navoni says
how do I get a replacer phone
Free Government Cell Phones says
Start by actually reading the article on this page, Susann. Someone worked very hard to do all the research and writing and the least you can do it read the result of his/her efforts.
Janelle says
I don’t know my phone company
Free Government Cell Phones says
Use your free government cell phone to call 6-1-1. Your service provider will answer.
Elender Karshner says
I need a replacement phone
Free Government Cell Phones says
If only you could find an article titled “How do I get a replacement for a lost, stolen or broken phone?” that someone spent a lot of time researching and writing and was full of everything you need to know. But there’s probably nothing like that out there.
Jennifer Spicer says
I went to the web page called the number for Assurance customer support that is on the web page. It asks for my phone number I am calling about. I type it in, it says thank you and then says goodbye and hangs up. since there seems to be no other way to contact someone on the web page what do you recommend?
Free Government Cell Phones says
This will not be the answer you expected. When customers get this kind of runaround, we think it’s time for them to switch service providers.
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
clifford r mccollum says
my phone is broken can you send me another one
Free Government Cell Phones says
Sorry, Clifford, but we are not your service provider. This is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider.
ainoamamona says
Hi this AINOAMA MONA SCHWENKE LEOTA, GAVE ME SMARTPHONE TWO WEEK LATERS BROKEN, JUST YET KNOWN THANKS YOU.
Robert Apok says
Truconnect want’s $80 for Replacement Phone? This Beyond Insane, Specially coming from a Government program where its a Free cellphone? And I can’t even not access my Gmail account, its connected with this Company, I tried access my Gmail account an keeps saying the Account doesn’t exist, I know this Company isn’t doing there Jobs As Professionals. I want to file a Complaint about this Situation, Specially when its Free Government Cellphone? I Paid for Tablet I thought it Would Work at Library for Free Wifi? The Tablet Resets Every 5 Minutes even before I try to log on to the Wifi and Try to Log into Google to get into my Gmail. I am not Very Happy with this Either. I see other’s get a Free Replacement Cellphone, that is Totally Unfair.
Free Government Cell Phones says
Here’s an article that tells you exactly how to file a complaint:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Jacob Bezel says
MygGovernment tablet was stolen I need help as soon as possible please
Free Government Cell Phones says
Read the article on this page, Jacob.
Fatamia Vaughn says
How can I get a replacement iphone 7 because I lost my phone
Free Government Cell Phones says
C’mon, Fatamia, did you bother to read the article on this page before you posted your question?
Billy says
Lost or mostly it was stolen
Justin Swboni says
My phone was lost and now I can’t have another one, it only worked for a week. Now what do I do.
Free Government Cell Phones says
We’d start by reading the article on this page.
Michael Owens says
my phone is broken trying to see if I can get it replacement the name is and my internet keeps going out as well
Free Government Cell Phones says
Read the article, Michael.
Rich Brown says
You should just start telling these morons that their problem has been resolved and that their new phone is on its way!!
Free Government Cell Phones says
Your problem has been resolved, Rich, and your new phone is on its way.
Maria says
My phone was. Lost or stolen my number is 769-345-****. I need a replacement phone
Free Government Cell Phones says
Start by actually reading the article on this page.
Alan bailey says
My Obama phone got lost how do I tell what company is from I forgot
Free Government Cell Phones says
The USAC supposedly has a service that can tell you which company you’re with, but our readers have not given it rave reviews. The alternative is a bit of a pain, but you can go to our list of services providers by state, click on your state, then start at the top of the list and call each company’s customer service team to ask if they have your account.
You can find all the providers offering plans in your state here:
https://www.freegovernmentcellphones.net/states
Maria lara says
He estado tratando de llamar para remplazar un teléfono que fue quebrado por accidente , pero la llamada no quiere entrar no se a donde pudiera comunicarme
Free Government Cell Phones says
We are not fluent in Spanish, so you’ll need to use Google Translate like we did, Maria. Maria said, “ I have been trying to call to replace a phone that was broken by accident, but the call does not want to go through I do not know where I could communicate.”
Have you tried calling 6-1-1 on your free government cell phone to speak to customer service? (Sorry, but you do not say if your broken phone still works well enough for you to do that.) You can also go to our Service Providers’ page, click on your service provider’s name, and find the 800 number for your service provider. Here’s that link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
ESSAN CHARLES NGUESSAN says
TO WHOM IT MAY CONCERN,
THIS MESSAGE IF FOR SAFELINK RECIPIENTS,I APPLIED A FREE PHONE WITH SAFELINK STAFF SIX MONTHS AGO AT WASHINGTON DC,HOWEVER,I HAD SO MANY JUNK SCAMS;THEREFORE,I WAS TRIED TO CLEAN UP,AFTER FEW MINUTES,I TRIED TO USE THE PHONE,SOME UNKNOWN PERSONS JUST RESET THE PIN WITHOUT MY CONSENT,SO,I CAN NOT GET INTO THE MENU,MY ORIGNAL PINS IS NOT ACCESSIBLE ANYMORE,I CALLED THE SAFELINK YESTERDAY TO RESTORE THE PHONE BACK ON TRACK,BUT IN VAIN,THEY WERE TRYING TO GET ME A REPLACEMENT PHONE,BUT THE LINE WAS DISCONNECTED,SO,I DID NOT HAVE ANYMORE PHONE.
Traci says
I have had my obama phone stolen it had all my info on it what should l do
Free Government Cell Phones says
First thing we’d do is read the article on this page, Traci.
Bethaney Gilbert says
I have lost my phone and can’t find it. Can I get a new one sent to me quickly. I can’t find mine now and would like to have a new one. I hope I can get a new one now
Free Government Cell Phones says
You’ve made a common error by assuming that we are your service provider. We are not. This is an independent informational website that has ZERO affiliation with any of the Lifeline free government cell phone companies. You need to reach out to your service provider by calling 6-1-1 on your free government cell phone.
Lisa Capozzi says
Hi, I’ve been trying to get a replacement Assurance phone for my disabled brother for over 5 weeks, have spoken to 8 people, been given 4 different case numbers, and still no phone coming our way. How do we get resolution for a phone replacement? There have been nothing but false promises and I spend over an hour for every conversation. Is there a real phone number where someone can/will actually help resolve the situation because 888-321-5880 is unable to resolve anything, including the supervisors. Thank you.
Free Government Cell Phones says
You have a couple options, Lisa. First, you can go out and buy a new cell phone pretty cheaply from Amazon or eBay or even Walmart. If you want to stay with Assurance, but can’t get them to respond, that may be your best option. However, PLEASE make sure you get a phone that will work with Assurance’s national network. After you buy the new phone, just move your SIM card from the old phone to the new phone.
Your second option is to switch away from Assurance to any other Lifeline company offering plans in your state. Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Hank Carter says
I have my sim card but not my phone how much is it going cost for a new phone
Free Government Cell Phones says
Some companies offer replacement phones as often as annually. Others won’t give you a replacement phone for free if your life depended on it. Check with your service provider to learn what its policy is.
If they won’t provide you with a new phone, it will undoubtedly be cheaper to buy one from eBay or Amazon.
Cam says
I’m in shock at how dense some of these people are. Is there anyway to find out which company might be providing the best quality free phones? I’ve seen advertising on Facebook saying that some have free Iphones but then the data will be limited. It’s slightly confusing because I thought these all had unlimited data. I had a tablet that was lost and I’ve been reapproved via Qlink link but all they are sending me is the sim card. Would it be best for me to apply through a different company maybe?
Free Government Cell Phones says
In most cases the only way to get unlimited data is to use the ACP discount through a Lifeline company. That’s the opposite of the strategy we recommend, but if you are positive you are never going to need a cell phone and do need a tablet, go for it.
There is no way to tell what kind of phone you will get unless you purchase a specific phone. But when get the phone for free, it’s all the luck of the draw.
Henry says
The data limit for all Lifeline plans are NOT unlimited. Some have offered unlimited data IF you also apply for the ACP program along with a Lifeline subscription. And for a few that offer Iphone models, the Lifeline plus ACP enrollment may offer unlimited data. It all depends on the service provider. Some may offer unlimited data while others offer a higher GB limit. QLink’s ACP program offers a tablet for a copayment of $10.01. Every provider that participates with the ACP program that offers tablets or computers MUST charge a copayment between $10.01 and $49,99 for that device. And you can ONLY get a device one time. If you lost it, then tough luck. The standard QLink Lifeline service offer gives you a SIM card and that’s it. You have to BYOD (bring your own device) to use the SIM card. If you enroll in Lifeline plus ACP, they offer a free phone. As for who provides the best free phone, there is no easy answer since many provide either a low end no name phone model or a refurbished brand name model and both can have issues. As I said, there is no free tablet offered and if you already got one through the ACP program, that’s it. As for replacing a phone, some might provide one for a replacement fee or tell you to buy one at their online store. You do not have to use the QLink SIM card and it will cancel after 30 days of non-use and then you can apply with another company.
Orlando matos says
Need a replacement
Phone number 915845****
Free Government Cell Phones says
Need to read the article on this page.
Alexia day says
Yes my phone was also stolen as well, and I west for dead on the street, I can’t remember which company it was. It was one of those stands they set up, it was located in front of DCS building in Mesa az
Free Government Cell Phones says
Your options are limited, Alexia. You may need to start at the top of the list of companies offering plans in your state and call each company until you find the one with which you enrolled. Here’s where you can find that list:
https://www.freegovernmentcellphones.net/states
Stephen Josephson says
My rechargeable battery no longer charges my phone. Can I get a new battery?
Free Government Cell Phones says
Did you read the article on this page, Stephen?
april e vetitoe says
I lost my phone
Free Government Cell Phones says
Read the article on this page, April.
Danielle Gibson says
It says that I have a phone with my qlink wireless but I never received one how do I find out what shipping address was used
Free Government Cell Phones says
Contact the customer service team at the company you enrolled with.
Roland says
Thanks for the informative article. I will follow your advice as soon as open of business Monday.
I find it hilarious, and a little bit sad, that so many people can’t be bothered to read a couple of paragraphs or cannot follow the simplist of directions.
This country is doomed.
Free Government Cell Phones says
Amen!
William Bogardus says
Can you replace me moto pure phone that I miss places on my paratransit trip this morning?
Free Government Cell Phones says
Did you bother to read the article on this page, William?
Joseph Luke Misner says
I have been attempting to get a replacement phone due to my device being lost or stolen and I’ve been trying for quite some time. Please help me. All my information on my account such as my mailing address have remained the same so please assist me with this issue asap, thank you.
Free Government Cell Phones says
We cannot help you, Joseph, because we are not your service provider. That’s who you need to contact.
Joseph MacDonald says
My name is Joseph McDonald birthday is (PERSONAL INFO DELETED). my phone will not charge the inside where the charging plug is will not charge at all I’m using Wi-Fi that cannot call out on just phone that I have here it’s strictly for Wi-Fi so I cannot call the office I need a way to get this phone replaced it was a refurbished send me the cxm or something like the letter u m x phone refurbished I need to get it replaced or I’m going to lose my contract for not making a call or a text thank you
Free Government Cell Phones says
Did you read the article, Joseph? Some companies will offer you a replacement phone, others won’t. Please keep in mind, however, that Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Miguel A Prieto says
How can I replace my phone since the screen is cracked
Free Government Cell Phones says
Start by reading the article on this page, Miguel.
Mrs. Fish says
People! You are reading an ARTICLE like a newspaper story! AN INFORMATIONAL ARTICLE to help you understand what the different companies that offer lifeline phones offer as far as their services! When you see the headline in the newspaper that says Bitcoin is tanking… did you call the newspaper and order up bitcoin! Scratch that–ya probably did! But just because you can reply doesn’t mean you should. So the Crayola version thar kiddies is:
IT’S A INFORMATION ARTICLE–A NEWS STORY, A MAGAZINE STORY, AN EPISODE of ____whatever stinkin’ cartoon you normally watch from your mama’s basement. They are trying to educate, teach, enlighten, smarten-up (Oh Lordy have mercy on these 20-somethings struggling thru another year of 4th grade!) As a STORY, an article, a news piece, an episode–it’s not the damn phone company that provides lifeline phones! They don’t care who stole your phone, or that your drunk ass left it at some one 1/2 night stand guys house and you have no idea his name let alone an address!! AND unless you really want to be sought out by a serial killer–STOP POSTING YOUR DAMN ADDRESS and/or PHONE NUMBER. NEVER EVER POST YOUR ADDRESS IN A COMMENT SECTION ON THE WEB. Now turn off Teletubbies and get your lazy a$$ out you mama’s basement and go back to school or at least get a job. How many times can you ignore the post above you getting a sarcastic reply: “you didn’t read the story did you?” before you stop taking bong hits and realize you’re about to be one of the stupid ones–publicly! Jez ez frackin h christ Hukt on foniks ain’t workin four u no mo!
Free Government Cell Phones says
Comment of the Year.
E.H. Couch says
Have you ever considered applying for a manager’s position in customer service at any of these wireless phone giants? Could be a lucrative career path for you!!
Free Government Cell Phones says
Hilarious.
Shelia Carpenter says
Hello this is Shelia L. Carpenter, I am wanting a replacement phone I was issued a defective phone, I am wanting you to issue me another cell phone at no cost right away, I have been waiting about 2 weeks, the phone was defective, If I have to pay 25.00, as long as the data is allowed on my device, that is fine but this is not a fault of my own, my phone number is 318 527 ****, home phone is 318 352 ****. I have been with you all about 7 years I am trying very hard not to change right now. Thanks You can reach me at the home phone 318 352 ****
Free Government Cell Phones says
Read the article again, Shelia, and do as it suggests. We are not your service provider, so we cannot replace your phone.
Tiffany ZalenMcMahon says
My phone was broke beyond sreen repair. I need a new phone and sim card too please.Thanks for your time
Free Government Cell Phones says
Did you read the article on this page, Tiffany?
kathy baker says
My phone is broke where you plug the charger it’s broke inside phone anwill not charge. I need a new phone an sim card
Free Government Cell Phones says
Did you read the article, Kathy?
Melinda Alfaro says
I lost my phone can u replace it?
Free Government Cell Phones says
We can’t because we’re not your service provider, but read the article on this page.
steven duray says
The plug-in on the phone is failed/broken – i have to giggle the input to barely get any charge – I tried new cords/chargers , same problem
Free Government Cell Phones says
Did you read the article on this page?
Susan says
Thanks for the information. The most frustrating thing to me is when my phone is not working, I obviously can not make calls. My company, Assurance Wireless, only offers a phone number or a snail mail address, no email for customer service, no chat service, just write a letter and mail it, or make a call on my broke phone- which as I said, doesn’t work. I’ll now have to borrow a phone from a neighbor, and use their minutes to get help. I know no one at this website can help with that, but I feel so much better getting it off my chest. 😉
Free Government Cell Phones says
Happy to listen, Susan.
Scott arroyo says
My name is Scott arroyo and I’ve lost my phone (the free h.r.a. welfare phone program…I just would like it to be turned off please…the number is 646-578-****…you can contact me at 201–539-****…thank you
Free Government Cell Phones says
We cannot do anything to help you, Scott. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. You need to contact your service provider’s customer service team. Try calling 6-1-1 on your free government cell phone.
Amber Renee Stephens says
My phone was stolen 716 579 **** and I need it shut off immediately please and send me a replacement thanks
Free Government Cell Phones says
Did you read the article on this page, Amber?
Jeska says
Ok I had service and all was fine til all the sudden my service was disconnected and I tried to find out why and it said check national verify thing so I did and now it’s saying I can’t reapply considering someone else ordered a phone to my same address now I didn’t cause mine worked fine and no one else lives with me so what do I do now?
Free Government Cell Phones says
Check out this USAC.org page. It tells you exactly how to resolve the problem:
https://www.usac.org/lifeline/national-verifier/how-to-use-nv/resolve-application-errors/
Adriana Hernandez says
How do I get replacement?
Free Government Cell Phones says
Read the damn article.
Dee says
Rolmfao! you poor poor soul. Sounds like you got a class room full of 4 year olds licking windows and eating crayons…You should do a direct redirect back to the comment of the year! And thanks for the info. Keep up the good work.
Mark w says
I was wondering why the following 1 2 3 4 statements before you post due to the headline on this page lmao . Well mine is a rant about truconnect customer service line . Absolutely haven’t been able to speak to customer service in the last 5 phone calls which I let HOLD keep me waiting for 2 hours or moreach time .If I could let them know I do not have the phone and please replace it and maybe I would get a phone to use . I give up
Free Government Cell Phones says
Something to keep in mind, Mark. Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
T.C. says
Thank you so much for whom published this article 👍🙏 I only wish I had realized it was here to openly read and easily divulge the solution in a great format as each provider is listed like a title to a concise paragraph following. Again thanks So Much – I’m going to call the number I need to right now from a friends cell.
Free Government Cell Phones says
You are a rarity, TC. 99.9% of people read the headline and then leave a comment that says, “How do I get a replacement for a lost, stolen or broken phone?”
Lisa Harris says
How do I get a replacement phone
Free Government Cell Phones says
Start by reading the article on this page.
Veronica Freeman says
How do l get a replacement phone and can i got a nice big phone. Please with three camera on it please and thank you
Free Government Cell Phones says
Jeez, Veronica, read the article.
Robert soles says
Reading all your comments I would have lost it at with the idiot questions. I’ve seen nothing but kindness .I comend you for everything you have answered and thank you for your patience and cometment Read people.
tony hoffarth says
my new phone was stolen i need a new phone
my 910-551-**** and email is (DELETED).
Free Government Cell Phones says
Did you read the article, Tony?
Julia Thorp says
I need to have my govt phone replaced it isn’t working want even come on.
My name is Julia Thorp my email is *********** please let me know what I have to do. I can be reached at 228-623-****
Free Government Cell Phones says
Read the article, Julia.
Debbie Hart says
I would like to know how I can get a replacement battery for my phone without paying for it
Free Government Cell Phones says
Any readers have any advice?
Mary Harkins says
How do I report my phone stolen on a closed business day.?
Free Government Cell Phones says
You wait until an open business day.
Henry says
Go to the local hazardous waste landfill and see if you can get a disposed phone battery there. Note that most disposed rechargeable batteries are already “dead”. Note that for most phones, the battery is NOT removable, so the phone is a “throwaway” when the battery will not recharge.
Offstage epiphany says
Lol that’s absolutely great. I needed that.
Trent Ensign Kastman says
My cell phone died and I need to replace it? What should I do?
Free Government Cell Phones says
Jesus Freakin’ Christ, Trent. Someone spent a lot of time writing this article. The least you could do is skim over it before you leave a comment asking that question.
To the rest of our readers: We apologize for losing our cool, but it drives all us comment moderators absolutely insane when people don’t bother to read an article that would clearly answer the question they leave in the comments section.
Tiffany Payne says
I am handicapped with MS, I recieve SSI, Medicaid, and food stamps. I have been a Safelink customer since 2012. In that time, I have only requested a replacement phone once, in late 2017. I received a smartphone and I have been very satisfied with it. But lately it’s been operating slowly, and now, it won’t hold a charge at all, like it should be at 100% but it will be down to 1 or 0! So I was wondering, and hoping, if Safelink would send me a free replacement smartphone? Thank you.
Free Government Cell Phones says
The only way to find out is to contact Safelink customer service and ask. You can reach them by calling 6-1-1 on your free government cell phone.
Diane Bennett says
Cintrex is they worst I have encountered. Unprofessional to say the least. I have been with them almost a year. I have called 2 numbers, sent email 2, and tried their so called live chat.. no luck with any of them. All I want is a replacement phone to replace the one I am using.it has cracked screen..no success yet..it is irritating me
,
Free Government Cell Phones says
Keep in mind, Diane, that ny Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Of course, when you switch service providers the new company will consider you a new customer and send you a new phone. Bingo! Problem solved.
Ileen Rice says
I have an obama phone which has had battery issues since day one. After six months it has stopped working. I have no other means or phone to call them to get a replacement. What do i do now? If anyone can assist, please contact me at irice2962@gmail.com.
Free Government Cell Phones says
If we were you, we wouLd switch service providers. The new company will give you a free smart phone. Here’s
an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and
plans available in your state here:
https://www.freegovernmentcellphones.net/states
Sandra Gonzalez says
How do I get a replacement phone? I have an Android phone that I’ve had for 3 years, old battery as well. I dropped it with the cover protector on and it, stopped working 5 days ago. I’m on Medi-Cal, SNAP and Diabetic and under the care of a Cardiologist for a Heart Condition. I need to be able to have a working phone. Please help me.
Please use my ulternate email address as the current phone does’nt work and unable to access my emails.
Thank you Kindly,
I’ve been reading all the comments and my other question is if i change providers that offer the free phone and service will the same sim card work? I have Skye.
Free Government Cell Phones says
Did you read the article, Sandra?
Joel Felix says
I lost my Obama phone can u help me get a replace it whit smartphone !!????
Free Government Cell Phones says
Did you read the article, Joel?
Zorack says
Sandra, you’re quite a screwed-up mess, aren’t you?
Jesse Shackle says
Im homeless and broke my screen on accident and now the want to charge me for a new phone that I can’t afford to do!!; This sucks!!!
Free Government Cell Phones says
You can easily enroll with a different service provider, Jesse. Since you will be a new customer to that provider, they will give you a new smart phone.
Emily Meegan says
How do I get a replacement phone? … Just kidding lol
Chris Haro says
What is the delay with assurance wireless. I called and reported my phone damaged on 3/1/22. They charged a $25.oo replacement fee. April 15, still no phone I called April 14 and they said it’s now $45.oo. After being place on hold, call dropped and finally they said they would mail it out. Today I tried to log into my account, but it was suspended or lost phone. I reactivated it. I been having a English communication issues because all of the assurance reps are very hard to understand, they must be based over seas in Asia. I also been trying to communicate my frustration on their facebook page.
Regards Chris
maximillian xanthus mc daniel III says
I’ve been going through the same thing it’s ridiculous I don’t even use the phone except for doctors appointments and to open the front door.. now I’m being consumed by the damn phone calling waiting only to get hung up on as they listen to only themself talk!I figured it out they don’t understand English…..its rediculas! I can’t afford another 45$ for a damn fone just so I can go to the damn doctor!or open the door!
Jeannete Aponte says
I lost my phone from assurance wireless What Can I Do for report that I need RECEIVE a new phone with assurance wireless
Free Government Cell Phones says
Sometime we wonder why we ever bothered to write the article on this page. Literally hundreds of people get to this page and then leave a comment that says “How do I get my phone replaced?” Read, people, read.
Lisa Anderson says
I have a phone won’t charge no more only had less three months here.
Free Government Cell Phones says
Did you read the article, Lisa?
Dean says
Wow ,did anybody read any of this? Doesn’t seem so..
Free Government Cell Phones says
Finally someone who understands our anguish.
Bonnie Knutsen for Justin Knutsen says
I got my son approved for SafeLink Service, and his phone feel out of his pocket and he didn’t know it when he sat in his recliner and when he reclined it he heard it break The whole Screen is Creeked bad and pieces of the glass missing, Is there Anyway He can get a Free Replacement Phone Sent to him I Can’t Afford to buy One I’m On SSI and he has no income at all,. I do have a Assurance Phone that company sent me Along time Go never been used and is unlocked,. Could I put his SIMS Card in that one for him, Please Let Me Know what I need to do for him, he don’t know how to do the stuff I do it for him His name is Justin Knutsen Mine is Bonnie Knutsen His Mother
Free Government Cell Phones says
Replacement policies vary by company, Bonnie. If he has been a customer long enough, some companies will replace one broken/lost/defective phone. Other companies all a once-a-year policy. You/he will need to contact his service provider’s customer service team.
roxanne darracott says
I’m in wi and have old safelink wireless trac phone. It is so old,battery will not hold a charge.after hours on phone, I was tols I would have buy new phone & they could transfer my minutes. I’m too afraid to click any other places to get different phone due to fraud. what can I do? I’m on soc,sec,housing & snap.
Free Government Cell Phones says
First thing you need to do is contact Safelink customer service (call 6-1-1 on your free government cell phone). Depending on how long you’ve been a customer, they may be willing to replace your old phone.
Second, if they won’t replace it, you can always switch to service from a different Lifeline company. The new company will give you a free smart phone. Just make sure you enroll in a plan that offers a smart phone and not just a SIM card. When you make the switch, make sure you tell them repeatedly that you want to “port over my current phone number.” Confirm it again at the end of your conversation.
Here’s where you can find all the free government cell phone plans in your state in case you want to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
John E Taylor says
my assure phone is locked what do i do?
Free Government Cell Phones says
Speak to your service provider’s customer service team.
Henry says
If your mobile phone is locked, I would contact customer service using a land line phone. However, many have dumped their landline phone service. If you are one of these folks, use a computer to contact the company. if you have no computer access, then go to a public library to go online. If you cannot get access to a phone or computer from somewhere, then you are “dead in the water”. You were able to post your comment while having an unusable phone, so you must have computer access.
Ileen Rice says
The Obama phone I received came with a defective battery. I have tried calling to get it replaced, but the phone dies before I can talk to someone. Is there someone who can contact me or send me a new phone? I can be reached at *****k@gmail.com or by phone at 863-212-****. This is the only phone I have at present.
Free Government Cell Phones says
Sorry, Ileen, but we are not your service provider. This is an independent informational website that is NOT affiliated with any free government cell phone companies in any way.
Shawna kidd says
I had a sezurie and I had my phone in my hand and it scattered and it doesn’t work at all
Free Government Cell Phones says
Sorry to hear about your medical issue, Shawna. Unfortunately, we are not your service provider so we cannot help you.
Janet Burke says
I was wanting to upgrade my phone…its freezing up I have factory reset it it does the same thing and won’t hold charge…
Free Government Cell Phones says
Do what the article tells you.
Roy Dotson says
My cell phone was stolen and it’s thur SafeLink and I really need a replacement phone how can I get one please
Free Government Cell Phones says
If we were you, we’d start by reading the article on this page.
Misty Knight says
I do not lose my phone it was stolen do I still have to pay a replacement fee
Misty Knight says
Or could I just get a free sim card for my other phone
Free Government Cell Phones says
Same answer, Misty.
Free Government Cell Phones says
It all depends on how long you’ve been a Lifeline customer and which service provider you use. Some companies are very strict and others actually allow you to replace your phone annually. You can check the terms and conditions on your service provider’s website or call customer service.
Nancy says
Am I the only person that read the article? lol too funny. My question is…. Why didn’t I see anything about truconnect are they a state cell company or what?
Free Government Cell Phones says
TruConnect was not a significant service provider when the article was originally written, Nancy.
Colleen Weger says
I got a replacement phone a couple months ago. When I received it would not let me call out. No matter what number I tried to call. It would connect back to assurance wireless. How can I get a new one? Can’t call on it so please. Helps
Free Government Cell Phones says
Get in touch with your service provider’s customer service team and raise hell, Colleen.
Ginger Foster says
I have a SafeLink phone I’ve had for a couple months it worked for a little bit and now it’s crazy acting I can’t get to work I need a replacement this is on SafeLink government phone it says I got the minutes and stuff but my phone does not work
Free Government Cell Phones says
Read the article, Ginger.
MARYANN GOODMON says
SAFELINK WONT HELP ME
Free Government Cell Phones says
Why not? What did they tell you?
Sherry R Veasman says
My government phone will no longer charge so I need a replacement phone
Free Government Cell Phones says
Did you read the article on this page, Sherry?
Daniel Moore says
there is no place to order a new phone!
Free Government Cell Phones says
This is an independent informational website, Daniel. We are not affiliated with any Lifeline service provider, so we cannot offer any order forms. You need to contact the service provider by phone or online.
Nia says
How can I get sky device customer service number it’s not listed for the tablets
Free Government Cell Phones says
We are not familiar with a “sky device.”
Danuell Marcum says
My safelink phone accidentally got broken I’m really sorry it was an accident & I still have the phone if u need me to send it back in but it doesn’t work!!!! I just didn’t know what to do to get another phone sorry!!!
Free Government Cell Phones says
Sorry, Danuell, but we are not your service provider. You need to contact them.
Sherry Veasman says
My government phone will no longer charge
Free Government Cell Phones says
Read the article, Sherry, read the article.
Jessica A Neff says
Please look into Qlink wireless. The owner of that business is a convicted criminal to the tune of tax evasion. (He’s also from a different country and apparently did illegal things there as well)
Many customers report being unable to terminate their services. The company doesn’t provide a phone, but they tell you they do until you’re approved and signed with them. Once you’re approved, they charge $35 for a phone and provide very minimal help. I recently signed back up with them in hopes of keeping my Qlink number. But to my surprise, they recycled my number and now have locked me into receiving just a sim card. Whereas I could have used a different provider and gotten a cell phone.
There was a Facebook group dedicated to Qlink customers and in that group, incredibly large amounts of fraud were discussed. Like how 100,000 accounts are still being funded by the LLP, yet none of the accounts are being used.
Free Government Cell Phones says
The FBI, Justin Department, IRS and US Post Office are already investigating Q Link, Jessica. Here’s an article about it:
https://www.freegovernmentcellphones.net/q-link-wireless-raided-by-fbi-irs-us-post-office-sheriffs
We’re all waiting to hear the next step from the federal authorities.
Steven Lewis says
hello im needing a replacement phone please i lost mine can i get one deliverd today
Free Government Cell Phones says
Did you bother to read the article on this page, Steven?
Crystal K Archer says
My true connect phone has been beyond damaged requesting a replacement to the address (DELETED)
Free Government Cell Phones says
Now tell us the truth, Crystal. You didn’t read the article on this page, did you?
Jamie says
My phone has been stolen from my sorry excuse of a human being SMH. He has stolen my phone. And I need it turned off immediately please. U can reach me at 206 758 ****. Thank u. The phone that he stole from is 253 339 ****.
Free Government Cell Phones says
We are not your service provider, Jamie. You need to contact that company’s customer service team to cancel your service.
Kim Plant says
There are so many ppl that have the same problem the phone that is sent out doesnt work . I cant tell you how many cases I have heard that have gotten a phone from assurance and it wont hold a charge or it will not charge or it malfunctions in some way it seems like You just want the $25 for a replacement phone When the phone never worked from day one and they have no way to prove it. What a scam you should just charge the $25 from the start . Instead of going through all the nonsense of sending a junk phone that never worked .
Free Government Cell Phones says
We agree with you except for one major point, Kim. We are not Assurance. We have no connection with Assurance. This is an independent informational website.
Andre Cowan says
my phone has been stolen
Free Government Cell Phones says
Our article has been written.
David Starnes says
Yes my phone was stolen in church and I’m calling to see can I get a new phone what do I need to do
Free Government Cell Phones says
Did you read the article on this page, David?
Irene Rene Grimaldo says
Can I get a rep lament phone
Free Government Cell Phones says
Did you read the article, Irene?
James Eugene Redden says
My SafeLink phone was delivered to the wrong address I need to get a replacement ASAP here’s a phone number you can reach me at 573-772-**** call between the hours of 12pm – 10pm thank you
Free Government Cell Phones says
Sorry, James, but we are not your service provider. You need to reach out to that company’s customer service team ASAP.
Kari Martin says
Hi my name is Kari Martin and my SafeLink phone was stolen and I desperately need a replacement phone if at all possible please I need it for work and I also have children I need to be able to contact everyday. My number is 1-681-505-****
Free Government Cell Phones says
Did you read the article on this page, Kari?
Bonita savage says
I’m being told I already gave a safe link phone and I dont. They want the phone number how do I give something I don’t have I just moved here Feb 2021 I don’t understand
Free Government Cell Phones says
This is our “lost, stolen or broken phone” page. Did you have one lost, stolen or broken? If so, you had a numbers. If not, you’re on the wrong page.
Shun says
I’ve been trying to switch my mothers phone out because the old one is giving her problems. I’ve called the 611 number SEVERAL times to try to switch it over but all i get is the recording saying to call back in 15 mins ALLLLL THE TIME. No over answers the phone. Very unprofessional!!!! Just like now i’ve been on hold for 20 mins and getting the same run around, “all representatives are busy PLEASE HOLD”. I just need to know how to switch her phone!! is that to much to ask for?????
Free Government Cell Phones says
We sympathize with you, Shun. That does not sound like too much to ask for. That would drive us crazy, too.
Fielding DaMeron says
My SCHOK Volt 55 phone from Assurance Wireless simply stopped working. I’ve called the (888)321-5880 number many times, but I only get a beep, beep, beep. Any suggestions?
Free Government Cell Phones says
Try calling 1-888-898-4888
Henry says
I just called the number right now (past 6 PM ET) today. I got connected to a menu response voice system.
Melinda R Vincil says
Dial 611.
Tonia markley says
My phone got stolen I called company phone w said wasn’t able to replacement didn’t in number needed on other cell got stolen need phone please help me please thank u Tonia marklwy company was safelink wireless one but program as well email.back at call me at (NUMBER DELETED). thank u. By way using boyfriend cell get this taken care of as well
Free Government Cell Phones says
You can always switch to a different service provider, Tonia. The new company will give you a smart phone. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the service providers and plans available in your state:
https://www.freegovernmentcellphones.net/states
coylynne prather says
i bought trac phone for safelink. its no longer working. may i please have replacement phone. i cannot afford to buy another one. (PERSONAL CONTACT INFO DELETED) on medicaid and ebt access food. safelink is my vendor. trac phone do not give away free phones.
Free Government Cell Phones says
We are not your service provider, Coylynne. Do what the article above tells you.
Melinda R Vincil says
This reply doesI not make sense.
Free Government Cell Phones says
We don’t know how to explain it in any other way. We are not a service provider.
Aries says
Yall r a very rude smart a×× if u catch my drift .people r out there struggling asking for help n wat do yall do…basically laugh like it a joke
Free Government Cell Phones says
It’s an absolutely mystery to us what could possibly be wrong with the answer we gave. We are not a service provider. This is an independent informational website. Who would possibly benefit if we told our readers anything else?
Robert soles says
Reading all your comments I would have lost it at with the idiot questions. I’ve seen nothing but kindness .I comend you for everything you have answered and thank you for your patience and cometment Read people.
Free Government Cell Phones says
Thanks, Robert. We occasionally lose it and go off on a reader (mostly those who ask a question that is clearly answered in the article on that page) but we do our best.
james lynch says
trying to get replacement phone, lost other
Free Government Cell Phones says
Did you bother to read the article on this page, James?
Erica ulfeng says
My cell phone got stolen as my son took it to school
Free Government Cell Phones says
These phones are for adults, Erica. In fact, children underestimate 18 are now allowed to enroll.
Melinda R Vincil says
This reply does not make sense.
James Westen says
So what do you do when your crazy c**t girlfriend throws your 6 month old assurance wireless phone that worked just fine and had unlimited everything against the wall? I don’t see a Google page for that, but I bet I’m not the first to have this problem.
Free Government Cell Phones says
Hey, you picked her, James.
FreeGovCellPhoneabuser says
I absolutely love your replies!!!! GOLDEN
Free Government Cell Phones says
We do what we can. Sometimes the muse of humor blesses us, sometimes the muse of sarcasm does the touching, and sometimes the muse of WTF whacks us up the side of the head.
Henry says
If your phone is damaged by vandalism, most Lifeline providers do NOT provide free replacements. There is usually some kind of replacement service fee to get another phone. There are some companies who offer no phone at all and you must BYOD from the beginning. Each company has their own policies. You must hash it out directly with the company. Or move your business elsewhere.
Steven Lewis says
it will be my first replacement phone i hope its free mail to (ADDRESS DELETED)
Free Government Cell Phones says
Henry can’t help you because he’s just a private citizen, and we can’t help you because this is an independent informational website. Did you read the article?
Steven Lewis says
Hi i need a replacement phone its my first one in years i hope yall will send me one free please my address is not the same
Free Government Cell Phones says
We can’t send you anything, Steven. This is an independent informational website and we have no affiliation with your service provider nor any other service provider.
steve o daughenbaugh says
On the chance this website does know what to do, where to lead us folks that no longer possess our state paid for phones. Its not somewhere in our homes finding from us. In my case, was having difficulties setting phone up, I called the co.(truconnect) the helpful co. they are told me, i was on my own with this issue, the operator said they were unable to help me on their end. Yes, this put me in shock! Would have to find someone myself to set it up. Not knowing anyone to help me i took a chance on a acquaintance and that idiot lost my state paid phone. None of this being my fault except for maybe! Truconnect said still! the next one was going to be on me. So, am i to read between the lines and pleasant people are saying we can just move on over to one of the co. you have posted? Can you switch from one co. to another? Which is what i’m hoping to do?
Free Government Cell Phones says
Yes, you can switch to a different company at any time and get a new phone.
Nancy says
My phone was stolen and I tried to switch and I was only going to get a SIM card . No phone
Free Government Cell Phones says
Have you checked with the other service providers in your state? Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Henry says
I assisted a relative with getting Lifeline service with Truconnect recently, so I can tell what you I experienced. A free phone was available IF you opted into the EBB program. They offered a very small selection that were free (low end smart phones). If you did NOT opt into EBB, you had to pay for the phone at a price under $100. I was not going to pay for a low end smart phone when I could find a better model at the same price. Truconnect sent a SIM card which I inserted into a donated older model iPhone. The phone was previously under AT&T and could not get connected after it was activated. Strangely, the phone was able to dial out to Truconnect customer service before it was officially activated. After activation, it said “no service”. I obtained for my relative an older model Google phone (more capacity than the models being offered by Truconnect). Put in the SIM card for the unlocked phone and it works with the wireless service. BTW, Truconnect was selling an older iPhone model for $200. No thanks.
The wireless service is free. There is no free phone in the Lifeline program if you read all of the details. Some companies may give out free phones with signing up, but after that you are on your own. Some may offer warranties for the phone for a limited time. It all varies between companies. If you don’t like their policies, then move on elsewhere. If you don’t want to switch and argue it out with the provider, then that is your choice, and you must bear the consequences.
steve o daughenbaugh says
This page is crap!! it offers no solution to how when ones cell phone gets stolen. Telling the public about companies that do have good replacement plans does not take care of my problem. Because i don’t know, don’t think once this has happened to me that i can just jump to another government co. and start over again. And that is what i would have to do because the co. i choose without knowing it does not have a customer friendly free placement plan. With mine i’d have to pay(TruConnect) with dearly i’d thought about that in the beginning. But!! this ill informing page does not address the heading of this page at all. Only telling we the public of good co. we can go to. How often i have come across this searching the internet for answers/help to a question. Always only telling me where to go and who does.
Free Government Cell Phones says
Wow. It sucks to be you, Steve. Sorry our meager efforts were not enough to meet your strict standards. Oh, and happy new year.
steve o daughenbaugh says
Thankyou much for your quick response, wish i had picked a government cell co as on it as you folks. You wait an hr for truconnect to talk with you then only to hear your issue is your own problem. You are told by them fine folks, want another- tell us how much you got and we’ll talk! Maybe, I’m blind where is it on your fabulously informed page about what to do when your in my yes! sucky turned over boat? Is the answer right here in front of us and i just ain’t look’in at it? Cause dear website, I see all but our question being answered. thankyou.
Free Government Cell Phones says
Your comment reads like stream of consciousness, Steve. You jumped around so much that we’re not even sure what you’re asking.
Nancy says
I don’t know what Steve is talking about either
Henry says
This article does not specifically mention the Truconnect provider policy regarding replacement phones, so it is lacking in that respect. Note that with the other companies mentioned, their policies about replacement phones is subject to change. So for your case, you particular issue is not addressed. I have a relative who recently got service with Truconnect and just got a SIM card in the mail. I helped with the online application and saw what phones they offered. The free phones offered are low end smart phones. If you did not opt into EBB, you had to pay for the low end phone. They also participate with a third party phone seller that offer better phones, but at much higher prices. I could have applied for the EBB program through Truconnect for my relative, but I said they will give you a cheap phone and if it breaks, will likely replace with another cheap phone. With the upcoming 5G wireless service replacement, staying with a low end phone is not likely a good choice, even if it is free. I got an older model Google Pixel phone at close to the same price as they were charging for their low end models, but with much more RAM and storage space and much better cameras. So if you can afford it, I would skip the free phones provided by any of the Lifeline providers. They only will send out very old models or models with minimal capacities. If you cannot afford it, I do feel sorry for those customers who have to rely on the low end phones that are sent out. For the EBB program, the tablet, desktop, or laptop purchase program offers low end devices. The providers are receiving a subsidy for the service and device costs and it is not really much at all, so they only offer under powered devices that will allow you to make calls, texts, and get on the internet. That is the core function of the program.
Gretchen Bennett says
I am an assurance customer, and my phone key pad on my phone is not working. When I press zero it comes up an 8. I need to get a new phone. I have called assurance wireless 2 times and they stated they would send me a new phone. I need a new phone because I am 60 yrs old and live alone. Can you please help me with this?
Free Government Cell Phones says
Did you read the article on this page, Gretchen?
steve o daughenbaugh says
I don’t understand what this dear woman’s issue is? Why is she is for help? The co. has told her she will get another phone. So!, be happy help is on the way. Unlike some of us who are having our cell co. tell us we will have to pay for a replacement. And don’t know if we can move on to another co and just start over. Maybe we are only allowed one time/one choice of a free government cell company. A good question i wish this page had addressed.
Henry says
The original commenter is worried that her request is being ignored and that she will just get the run around about the replacement phone. If they did not send her a tracking number, then likely nothing was sent out to her. She thinks this forum is some kind of troubleshooting assistance site which it is not.
The Lifeline program allows you to change companies after your service is terminated. If you do not use the service for each 30 days duration, your subscription gets cancelled. You are not stuck with one company UNLESS there is some kind of requirement that you must remain a member for a particular duration (such as the case of Cintex wireless free phone offer which requires you to stick with them for 6 months or pay for the free phone).
Go to the USAC.ORG website for more information about Lifeline.
Here is the excerpt from the site regarding switching providers.
——————————————————————————————————-
To transfer your benefit to another company, contact a company that offers Lifeline and ask them to transfer your Lifeline benefit. You may need to reapply before your company can transfer you.
When your new company is ready to transfer you, they will need the following information to process the request:
Your full name, date of birth, last four digits of your Social Security number or Tribal ID number, home address, phone number, and
Your consent (verbal or written)
You will be required to give your consent acknowledging that once the transfer is complete, you will lose your benefit with the previous company.
You will need to acknowledge that the new company has explained that consumers may not have more than one Lifeline benefit per household.
In most cases, you should not experience an interruption in service.
————————————————————————————————————–
You have to initiate the switch in providers by contacting the new company to process the transfer. You should call them or use online chat. Sending an email or text message may not get a response.
Lakashwa walker says
I need a replacement phone
Free Government Cell Phones says
If only you could find an article titled “How do I get a replacement for a lost, stolen or broken phone.”
Marie pena says
Hi my name Is Marie pena I use to have a gaverment fone bt it got stolen I really need one
Free Government Cell Phones says
Did you read the article on this page, Marie?
John Boudreau says
my phone broke and im a single dad of 3 I need it incase something happens, what do I do??
Free Government Cell Phones says
If we were you we’d start by reading the article on this page.
mildred white says
please let me know i can this phone replaced that i paid 79.00 for, it does not take my new sim card
Free Government Cell Phones says
Contact your provider’s customer service team, Mildred.
Jann Hebrank says
The Qlink phone company that I am dealing with is scamming me. I was told I would get a free phone and after 5 months I was then told that program no longer exists and I had to pay for a phone. I paid for the phone and it shows that it was delivered but it was not in my mailbox and the post office claims they do not know what happened to it. I cannot afford another phone and I want to report their company for fraud. They refuse to give me a refund and will not send me another phone until i pay for another one. It is a scam
Arnold Christian says
My phone has a volume problem. Some how it got a tiny cut on the volume down button. It constantly turns down the volume and I miss calls.. it also will not work when I put it in the phone case. It seems like a easy fix, just send me a new back case for the phone where the battery is held. Let me know if you can help. Thank you. **********@gmail.com. 631-764-****
Free Government Cell Phones says
Did you read the article on this page, Arnold?
Tonya Lynn Roller says
I need to know how to get a phone when the company I applied through an was approved, obviously gave my phone to some one somewhere and that being said they are saying I have an account with a active phone so my point is I still never got a phone I have no phone still an so the guy say do you think Its been stole I said 100 percent it’s never been here to be stole but need to report it stolen an I need a phone replacement for a phone I never got. Trying to make me pay 30 bucks for it …I am applying for free phone service does it sound like I can afford a replace fee for something I neve3 got never saw never used
Why should I have to pay for some thing rhatbus al re ady free
Free Government Cell Phones says
Damn good question, Tonya. Go get ‘em.
Susan Fisher says
I have trueconnect as my provider…my phone is broken…how and/who do I contact for a replacement.
Free Government Cell Phones says
Contact TruConnect customer service.
Kenaz says
I lost my phone can you please cancel my account.
Free Government Cell Phones says
Did you read the article, Kenaz? We are not your service provider.
Quantrella Campbell says
How can I get another phone cause I lost mins
Free Government Cell Phones says
Did you read the article on this page?
Tereasa Tollett says
What if you have a government phone that will not work at your home you have to drive into town for it to work can’t get teuconnect to answer phone they won’t reply to emails been on hold for over an hour several times
Free Government Cell Phones says
You can cancel and switch service providers at any time for any reason, Tereasa.
Quantrella Campbell says
Ok
Jerri Reynolds says
I still have my government phone. Jerri Reynolds DOB. **/**/****. Over 3,000 minutes left, however, I did not use it for quite sometime…Need my carrier name and upgrade to a better phone. Email: *****@gmail.com
Free Government Cell Phones says
We’re not your service provider so we do not have that information, Jerri. If your phone still works, use it to call 6-1-1. Your service provider will answer. If it doesn’t work, your account has probably been terminated due to non-usage (30 days is the limit). In that case, you are free to enroll with any company offering plans in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Krystal Violet says
My phone fell and busted all to pieces.
Free Government Cell Phones says
Sorry to hear that.
Edna says
I have a lifeline phone, I work on the weekends and leave my 13 and 15 year old sons at home. Is there a way to get one for them so we can stay in touch while working my 12hr shifts?
Free Government Cell Phones says
The minimum age for a Lifeline account is 18.
Megan Cassandra Gepford says
Also you’re only allowed 1 Lifeline per address, federal law.
Christy Witt says
Edna,
This option is not free but I got my kids ( teens) really inexpensive service at Twigby. You do have to pay for your phones upfront but the monthly cost is really low particularly if you do not put data on their phones they can use wifi though if they are out.
Patricia says
I had a SafeLink free phone an someone stole it an how do I go about getting another phone when I had moved to Lexington KY an forgot the phone number to it
Free Government Cell Phones says
If we were you, we’d start by reading the article on this page.
Taraus shephard says
Need the phone number to get another phone somebody stole or lost it I need a phone because of my health please help
Free Government Cell Phones says
We don’t know who your service provider is, but we provide each service provider’s contact info on its individual page.
Pamela GREEN says
Please help me get out of cintex wireless because I never received a call phone its been since June I would like to sign up with someone who is ligett no falsely advertising 🤔
Free Government Cell Phones says
The article tells you everything you need to know. Have you confirmed that you were officially enrolled?
Pamela GREEN says
I signed up with cintex wireless never received a phone can’t get in touch with anyone to find out about the phone everything i email them they say the phone will arrive soon but 4 months later still no phone I would like to unenroll so I can sign up with another provider please tell me how to disenroll if you can’t get intouch with anyone please help me
Free Government Cell Phones says
You can switch service providers any time you want, Pamela. Here’s an article that tells you exactly how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Loretta brown says
I order tablets online
Amy says
How do I know which phone company I’m with
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and your provider’s service team will answer.
Lj Martins says
The Life line Support Center was Wonderful. I am so grateful!,
Free Government Cell Phones says
Glad to hear that it worked out.
Lj Martins says
Jesus Christ the new phone arrived and it does not work !as well. Prayer, just prayer! I’m so over it, My doctors my contacts, financial busniss, are in a bliss of a eclipes. I will wear out and be dead eventually, due to one person sabotaging my account.
Sorry for the hope, really I am.in every regard.
Thankyou for your time and kindness, Lj.
Free Government Cell Phones says
Have you tried enrolling with a different company, LJ? Here’s where you can find all the plans available in your state:
https://www.freegovernmentcellphones.net/states
Lj Martins says
Hello All,
My situation may be resolved, I called Lifeline Support Center, they recertified and reestablish my service. This is the # 1-888-641-****, connect dail #6, and then wait for prompt, dail. 1.
The company knew they were wrong and had sent my replacement phone out 2days ago. I verified it with FedEx.. Funny how that worked out, when in the meantime I was communicating with the Lifeline Support Center.
Happy Trails,
Thankyou for your time and kindness Respectfully Lj Martins
LjMartins says
Also thankyou for responding, I hope you can give me some guidends., in this matter, a mediator would really be great!
Thankyou for your time and kindness Respectfully LjMartins
Lj Martins says
Hi, so this temp. New broad band service is sorely needed, I applied and am now receiving it. My lifeline account for my cell phone was sabotaged, I believe to account that I did not choose my lifeline provider for this purpose. I was strung along for 2 weeks for a replacement phone where my phone stopped working. I cancelled this company. Was my lifeline cell service allowed with the Broadband Program? Did I sabotage my self unknowingly? My Lifeline service began 2016. What do I do?
Thankyou for your time and kindness Respectfully Lj Martins
Free Government Cell Phones says
Yes, you can have both programs with no problem. And don’t be too tough on yourself, LJ, because there are lots of things that could have gone wrong. Have you spoken to your service provider’s customer service team?
LjMartins says
Yes, and it was lie after lie constantly being mislead. Broken phone was reported and arrange,ment for replacement was June 29,2021. I was told it would arrive in 7 to 10 business days, It never arrived. Then the lies began for 10 more days. The result was some kind of internal investigation, never would answer why I was being denied service and phone or why there was a investigation. I cancelled the Service because of this behavior.No one likes to be mistreated, especially me. This company seem to think they can miss treat you. It was not like that until I said I don’t want my broadband thru them. How do I move forward I need my phone, I am disabled and very ill. I made the company aware of it.
Free Government Cell Phones says
There’s nothing we can do to help, LJ. This is an independent informational website. We have no authority nor access to any mediators. Best of luck. Please keep us posted and let our readers know what happens next.
Kristy Bradburn says
No one deal with blink wireless I put a new phone order in and mind you I’ve been with them since 2015 or so and they’ve been “sending it” solve may 2021! And yet my minutes are used only like 8 and than some random texts each month (June, July) and when I call even the auto system lies! Saying it will be an additional “7-10 day” than when I got to a live person he told me the truth y’all ready for this? “Well mam” I hate that when they talk to us how they make you feel some sort if way about injuries about our accounts. So he said that “theyre out of sim cards and are unable to supply the cellphone without a sim card and that my service order is still valid “
Me : yeahhh almost 4 months later I told him to close my account and I want a email to prove I’m not getting more than the one service in my house as I don’t need that craziness in my world..
He said he would be sending one immediate to 72 hours later well nothing still .so I went to inquire for another service I’m still with lifeline and they said I have til October to validate??? For assurance wireless and they’re stating that my old number is still in the system so maybe it’s under that number idk? And at the end of the application and the end of the verifier by life line the page said the info about validate before 10/28/2021 and that the page will close, so than I tried to check status and states theres no information on application status..im ready to pull my hair out why would anyone lie so much with no problem ⚠️ ugh smh lord help me from Michigan..i need the number cuz every one I’ve called goes to silence and straight to thank you for offer to take our survey I didn’t btw. I seen you had the number and had luck can I please have it..im begging because it didn’t show the full number on your comment email me please at kristybradburn0@ Gmail.com or if say on here but I honestly don’t know how I got this far I’ve been looking for help I’m sure you know how that goes after all you went through too.thank you Kristy Bradburn – Michigan
Free Government Cell Phones says
You wrote “blink wireless” but no company with that name participates in the Lifeline free government cell phone program, so we assume you meant Q Link. Is that correct?
LjMartins says
Yes, over 20 days of lies and deciet, constantly being mislead. On June 28 2021 I reported my phone not working dead, would not receive a charge, Arrangement were made for replacement phone same day .10 days went by and nothing arrived. And being mislead and the lies and deceit began for 10 more days. The last manager rep. Said there was a internal investigation, never would say why?, or why I was being denied the phone or service. I told them I am disabled and Kill, and no one should be treated in this manner especially some one who is ill. The stress of speaking to the culture “asian” is already over whelming and no one is responsible. I cancelled the phone and service the communication ordeal is all wrong ., It wasn’t like this until I told them I had another company for my Broadband. They have no respect for our government.. Yet they will take the money, treating the some sick clients like dukey.
Thankyou for responding,
Please help me move forward, A mediator would be great.
Thankyou for your time and kindness Respectfully Lj Martins
casey says
can i use a unlocked phone i have already with the sim card sent with phone?? how am i suppoose to call if my phone broke… i have no way to call
Free Government Cell Phones says
You’ll need to borrow a phone from a friend.
Talisha Morton says
I need a phone
Free Government Cell Phones says
Click around on this website and you’ll learn how to get one.
Jenna says
I need a phone and they keep saying i cant get one but it’s been like 5 years since i had one. Every time is says i cant
Free Government Cell Phones says
Why can’t you get another one? Are they telling you that records show you already have one?
Gary ebner says
Phone went black no response at all, battery reads 4,05 on my volt meter, not dead batt but acts like it,ordered new phone on 6/04/21!paid assurance wireless
Approximatly
$26.95 on 6/04/21
And on 6/11/21, still no phone? I need to contact my dr.s, I need to check bank bal + pay my bills! I cannot get my medicine,nor can I schedule transportation for Drs. Or MRI APPOINTMENT! IF I NEED AMBULANCE, POLICE, OR FIRE DEPT, IM SCREWED! SIGNED GARY EBNER.
DEAD IN THE WATER
Free Government Cell Phones says
Have you spoken to customer service to check the status of your order?
Manuel says
Either I lost my phone or stone started me on my back I need a replacement phone
Kristina says
My phone was broken by my boyfriend it’s domestic violence case …I need a phone or a sim card with same number please asap
Free Government Cell Phones says
Read the article again, Kristina, and see if it says you can get a replacement phone by leaving a comment.
Donna Rutherford says
I need to find out what company I have my phone broke, I need replacement phone
Free Government Cell Phones says
USAC.org offers a service to customers find that info.
Susan Dean says
How do I get an replacement phone and phone number I losted mine and forgot the number
Free Government Cell Phones says
Search the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?” Read that article. It should tell you everything you need to know.
Connie Hartwick says
Lol!! I feel sorry for you having to answer with the same thing over and over again.
” read the article” wow, they are morons are t they? I would have quit if I was you. I just had to comment, you do a great job, I would have quit in the 1st day or have been fired!
Free Government Cell Phones says
Hah! The comment immediately preceding yours (on a different article) says, and we quote, “You don’t need to be a prick. Poor dude is clearly confused.”
Brianna Giorno says
My phone is broken and I’m unable to use it at all I am requesting a replacement phone please my address is
(ADDRESS DELETED)
DOB
*/**/****
I have horizon NJ health
Last 4 of SS# ****
Free Government Cell Phones says
Check that article again, Brianna, and see if it says you can get a replacement phone by leaving a comment on this website.
sharenna morris says
i still have my assurance wireless android cell phone but its been over a year since ive used my cell phone. the cell phone comes on yet it has no minutes on it and i would like to know if i can use this phone and have it activated with a new number for free?
Free Government Cell Phones says
Call Assurance Wireless customer service to ask that question. We would think you could use the phone, but we are not willing to guarantee that 100%.
MAGGIE WALKER says
HOW AM I GOING TO CALL YOU WHEN I DON’T HAVE A PHONE????
MY CELL # IS 774 268 **** MY PIN IS 508394****
AND MY DOGS NAME IS ******
i HAVE AN OLDER PHONE HERE i’D FORGOTTEN ABOUT. cAN i
USE THAT IF YOU ACTIVATE IT? PLEASE!!
M. WALKER
(ADDRESS DELETED)
Free Government Cell Phones says
You aren’t going to call us because we don’t have a phone, either. We are not your service provider. This is an independent informational website. Have you tried to contact your service provider by going through its website? If that’s not an option you will need to borrow a phone.
April York says
My safelink phone is damaged and I need a replacement phone. Everything I have tried hasn’t worked. All websites and phone numbers have been NO help. Please I need a replacement phone.
Free Government Cell Phones says
Have you considered switching to a different company. Here’s how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Linda johnson says
Just got my free assurance phone and it turns on but there is just a white screen. Thats all, it wont do anything. All the phone numbers for help centers are either disconnected or unavailable at this time. I cant use the 611 feature because the phone wont turn on to a home screen, just a blank white screen. What are my options? Who can I call to soeak to a live person?
Free Government Cell Phones says
Unfortunately, Linda, you just have to keep trying. It must be incredibly frustrating.
Mary says
Call 1-888-321-5880. Follow all prompt to report lost, stolen or broken phone. You will eventually get a human being. They will help you if y’all just take the time to reach out and be patient. Nobody reads article in full anymore not comprehend things like in the old days (making 5 f***ing years ago). Pay attention people. This sure had no control over your damn phones. It’s an informational site. Get educated
Idzia de jesus says
I got my SafeLink chip it has no phone number I can’t even activate it what should I do with this situation
Free Government Cell Phones says
Contact your “service” provider’s customer service team.
Ray P Kuta says
I need a new government phone and I don’t remember my cell phone number. Can you help me out with one. Here is my name, address, City and state and zip code. (DELETED)
Free Government Cell Phones says
We cannot help you, Ray. This is an independent informational website so there is no way for us to know your phone number nor service provider.
Heidi Hurd says
I have only had my cell phone for about 3-4 months, and my phone is broken.. I had to download an app to be able to talk into it to send a message… because the whole middle of my phone (numbers and letters) do not work. I cannot even make any phone calls.. I want to keep my phone on until I get a replacement but what can I do? Can someone please help me.
Free Government Cell Phones says
Did you read the article, Heidi?
Shannon Wilkerson says
What kind of phone does assurance wireless send you as a placement phone does anyone know?
Free Government Cell Phones says
No possible way to know, Shannon. They buy phones in bulk and hand them out randomly.
edward marshall says
me and my partner need a replacement phone because they don’t work at all
Free Government Cell Phones says
Did you read the article, Edward? Some service providers are willing to replace a phone annually, but some won’t.
Jill Kegler says
I had an Obama phone maybe 10 years ago. But I have no idea where it is now. I tried setting up with qlink or one of those but they had a record of me getting a phone and said I can’t get another one. They also said they could activate it in 10 minutes. I don’t know how they can do that when I don’t even know where it is . What can I do is there any way that I can get a different phone?
Free Government Cell Phones says
That’s a crazy answer because one of the primary rules of the program is that you are required to recertify annually. Since you have not recertified in many years, you should be able to enroll with any company offering plans in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Cherie Kazmira Volante says
okay – i have had the FREE hot pepper phone for a few years now …. there is NO WAY to change the battery on it & the phone has been wonky for many months now: it will not hold a charge & just shuts itself off during calls or texts or taking pictures or using calculator, etc … i make sure to keep up with the updates & all that — but it’s still not right :'( … can i use an old cell phone i have & just get a chip or sim card or whatever (!!!) & transfer my number & everything to an old phone (that does have the capacity to change the battery if needed) & keep my FREE account the same or what ??? … i’m sorry, but this HELP page has NOT helped me much at all :'( :'( :'( & i’d REALLY appreciate some help here
Free Government Cell Phones says
You may be able to use that old phone, but only if it’s compatible with your service provider’s network. Speak to your customer service team to find out if it is.
You always have the option of switching to a different company. They will consider you a new customer and give you a smart phone.
judy cordes says
I can’y make a call so how do I purchase a phone online
Free Government Cell Phones says
Here is where you can find all the service providers and plans available in your state:
https://www.freegovernmentcellphones.net/states
Check out all the plans to find the one that fits your needs best, then visit that company’s website. We provide contact info for each of the providers.
Luba Havraniak says
I cannot get my phone to turn on. It seems to have a bug. This is last year’s model. Do I get a new phone if this one’s dead?
Free Government Cell Phones says
Depends on your company, Luba. Some companies offer annual replacements, others don’t. You’ll need to check with your service provider’s customer service team.
robert egbert says
Ive had my phone for three and a half years phone is not working well . I tried some trouble shooting with the SafeLink Rep for about twenty minutes nothing worked But he kept trying to trouble shoot the same thing over and over . Just replace my Phone and stop all the Trouble Shooting its obvious it is not going to fix it . I just told him to have a nice day and hung up .
Free Government Cell Phones says
Call back and ask the rep to explain their replacement policy. Many companies offer a free replacement on an annual basis. If they won’t replace it for free, and if they don’t offer you a good deal on a replacement phone, you are always free to switch to a different service provider. As a new customer you will be entitled to a free smart phone. Find all the service providers and plans in your state at this link:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Suzanne Marie Ydstie says
I think 🤔
I read the article s
Thanks for the info 💃
Free Government Cell Phones says
You’re very welcome.
Taina says
How do I replace a Broken/Cracked screen phone through Assurance Wireless!?
Free Government Cell Phones says
Oh, my god, Taina. Read the article.
John Landry says
Where can I buy a replacement phone mine is cracked and I locked the screen now my numbers or letters aren’t working to unlock it I need my phone it’s our only one where can I purchase one?
Help me please
Free Government Cell Phones says
Phones are available almost anywhere (Walmart, Amazon, etc) but you must make sure the one you buy is compatible with your service provider’s network. Find the model you want and contact your service provider’s customer service team to make sure of the compatibility. Your service provider undoubtedly offers phones, too, but you can get them cheaper and better elsewhere. JUST MAKE SURE THEY ARE COMPATIBLE.
Ronda Miller says
Need a new phone it will not ring at all
Free Government Cell Phones says
Read the article, Ronda.
Kevin Boyce says
I’ve had my phone for over 5 years and it’s just wearing out, can receive and send texts, but out going calls are getting random at best, I do need a replacement phone, but it’s important that I keep the same telephone number, I am unable to call direct, due to the problems stated, I am disabled an bedridden and this is the only way I can get in touch with my doctors for medication and in house support
Free Government Cell Phones says
It’s pretty simple to keep your current number. First of all, your service provider may give you a free replacement phone based on how long you’ve been a customer. If not, you can always switch to a different service provider and that company will give you a free smart phone. In order to keep your number, you need to tell the customer service agent that you “want to port over my current phone number.” Repeat it a couple times while you’re enrolling and make them confirm at the end of the conversation that they are porting over your current phone number.
idilla overton says
checking for tracking number for delivery of my new phone how do i do it online
Free Government Cell Phones says
We are not your service provider, Idilla, so we have no idea. Contact that company’s customer service team.
Dawn Sherwood says
SafeLink said they’re going to send me a new phone haven’t received it 3 weeks don’t know where it’s at
Free Government Cell Phones says
Safelink offers a “check your status” function on its website. Check it out.
John Webster says
My phone got stolen
Free Government Cell Phones says
See if you can find an article called “How do I get a replacement for a lost, stolen or broken phone.” Something like that would probably be a lot of help.
Taina says
THAT SECTION DID NOT HELP ME AT ALL!!!
Free Government Cell Phones says
The article told you EXACTLY what to do and quoted directly from the Assurance website. YOU ARE A MORON.
KELLY L GREENWOOD says
Now that’s funny
Melissaferguson says
My phone is broke
Free Government Cell Phones says
My patience is broke. Read the damn article, people. No one is going to help you if you simply leave a message here telling us that your phone is broke.
Taina says
IF YOUR ARE SUPPOSED TO BE PROFESSIONAL , “YOU CERTAINLY ARE NOT”, WITH THE BAD LANGUAGE AND ALSO RESPONDING TO A CUSTOMER THAT OBVIOUSLY NEEDS SOME TYPE OF HELP WITH THEIR PHONE ISSUES!!!
Free Government Cell Phones says
MAJOR LEAGUE MORON. NOT AMATEUR MORON. NOT MINOR LEAGUE MORON. MAJOR LEAGUE MORON.
READ THE DAMN ARTICLE.
Kellie M says
I’ve lost my safe link sims card. I have a phone that is compatible but can safe link send a replacement sims free? And is their a way i can report lost sims /replacement online without having to call?
Free Government Cell Phones says
The article tells you what to do, Kellie. But how do you lose a SIM card?
Kellie M says
I was trying to put my sims in new phone and laid it on kitchen counter and it fell between kitchen wall and counter and i can’t get it unless i tear down wall or counter..ive read the article but did not see anything about sims card only about replacement phone/ lost or stolen. I may have over looked it tho
Free Government Cell Phones says
That’s a one of a kind way to lose your SIM card, Kellie. The answer is probably the same, however. Contact your service provider’s customer service team. They will probably require you to pay for your replacement SIM.
Shari says
Get a wire hanger and some chewing gum, chew the gum while you straighten out the hanger, chew it till all the sugar is gone and it tastes bad then stick it to the end of the hanger, be careful to not touch the wall or cabinet, fish out your sim card.
TeresaTaylor says
I wanted to know how can I get a replacement phone I’m not able to get around like I want you and I want to know if I could buy one from you all for my replacement phone I have heart problems and diabetes and CLL so I want to know could I get a phone please could I get a phone please I will buy one right now from you all this at all possible cuz I made my phone I lost it this is my Safelink telephone number
Free Government Cell Phones says
It’s probably just easiest to switch service providers because they new one will give you a smart phone because you’re a new customer. Here’s an article that will tell you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
catherine J. aliano says
yup
R Lawson says
My brother is VERY disable he needs my assistance to get a new phone. I am his sister in NV he lives in TX
His phone will not make calls and barely receives a text
How do I go about helping him get a phone to him, he is very sick on medications and has a hard time reading with headaches and many ailments.
Free Government Cell Phones says
It’s not going to be easy unless you hold a power of attorney, R. It might work if you can set up a conference call (excuse us for being old fashioned because it’s probably called a Zoom call now) with your brother and the customer service department at your/his chosen provider. The problem is that you cannot legally speak on his behalf and enroll him.
Audrey Drawdy says
I need a replacement phone sent to my address
Free Government Cell Phones says
Read the article, Audrey.
Carlton Howard says
I lost my phone and don’t know carrier or my phone number
Free Government Cell Phones says
Go to USAC.org. It’s the organization that governs the Lifeline program. The folks there should be able to help you.
TOMASA QUIROGA MEDRANO says
Hello my name tomasa quiroga medrano I lost my phone and I got another on from another phone carrie
Free Government Cell Phones says
The article on this page tells you how to get a replacement phone from your current service provider. This link will take you to an article that tells you how to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jeffrey pendley says
Have had phone for 1 year –very poor performance -almost unusable — need replacement
Jeffrey Pendley says
I just need a replacement phone sent to my address
Free Government Cell Phones says
Did you actually take the time to read the article on this page, Jeff?
Free Government Cell Phones says
Did you actually take the time to read the article on this page, Jeff?
Selicia harshaw says
I need replacement phone my phone were stole
Free Government Cell Phones says
Did you read the article on this page?
Jeffrey Pendley says
I just need a replacement phone sent to my address
Free Government Cell Phones says
Did you actually take the time to read the article on this page, Jeff?
Joseph Pope says
I’ve had my phone for about 4yrs or more, now the phone won’t even come on anymore, so I need a new one please.
Free Government Cell Phones says
Did you read the article, Joseph?
Simone Daniel says
I was robbed of my phone area code 916-507-**** my name is Simone Daniel may you please cut off my services please I need everything deleted on the phone immediately I appreciate your help and will I be able to get another phone I will have to replace please give me a call back thank you
Free Government Cell Phones says
We are not your service provider, Simone, so we cannot cut off your services. You need to contact your service provider’s customer service team.
Sabra Zuniga says
I lost my free government phone how can i get a replacement phone?
Free Government Cell Phones says
Seriously, Sabra? Did you read the article on this page before you left your comment?
Collin Q says
I have Safelink and i was wondering if i buy a new phone from the Safelink website will me service automatically be on my new phone once i receive it?
Free Government Cell Phones says
Contact Safelink customer service by calling 6-1-1 on your free government cell phone. They will be able to tell you the exact process.
Edward Folta says
I have an account w/assurance. I dropped my phone the other day,then accidently stepped on part of it.The screen is broke, I’d like to know where to even begin to find out what my options are for the screen to be repaired? L’m lost, can’t even talk to a person, to find out? The phone works ok….?
Free Government Cell Phones says
No Lifeline company that we are aware of repairs phones. If you’re lucky, and if you’ve had the account long enough, they may replace it for free. They may charge you a reasonably small fee to replace it. The only way to find out is to call 6-1-1 to speak to customer service or check the company website to see if it offers any info.
You also have the option of switching to a different Lifeline company. It will consider you a new customer and offer you a new smart phone. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
David E, IipSword says
OI need a Sarelink phone replace748.00 a month and can;t afford the 25.00
Free Government Cell Phones says
Step One: Have you checked with your service provider to find out if they will offer you a free one? Second Step: If they won’t give you one for free you can always switch service providers. The new provider will consider you a new customer and provide a free replacement phone. Here’s an article that tell you how easy it is to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Larry Parker says
My phone keep cutting off and I can’t afford to buy one how can I get a new one
Free Government Cell Phones says
Simple. Two answers: First, check with your service provider’s customer service team to find out if they will provide a free replacement. A number of companies now offer replacement phones once per year. Second, if your provider own’t replace your phone, switch to a different provider. They will consider you a new customer and give you a smart phone. Here’s an article that tells you how easy it is to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Barbara Edgar says
My phone was lost and I have not seen it a quite awhile I am in need of a truconnect sim card obama phone
Free Government Cell Phones says
Read the article above, Barbara.
David Edward TipSword says
My phone ,no one can hear you and you can hear no o
ne ,,it’s a LG Flip
Free Government Cell Phones says
Did you read the article on this page, David?
SAHAB says
WE ARE READING THE ARTICLE ABOVE..OBVIOUSLY IT’S NOT WORKING.
Free Government Cell Phones says
The point, genius, is that nowhere in the article does it say that we can solve your problem. This is an independent informational website that is not affiliated with any service provider.
denice sanders says
don’t have phone or number in three years
Free Government Cell Phones says
In that case your account should have been cancelled long ago and you will be free to enroll with any service provider/any plan in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Brittany benner says
I need a replacement safelink phone.
Free Government Cell Phones says
Hope you read the article.
Gwen says
Can an old Verizon Samsung flip be used for gov.free replacement & how?
Free Government Cell Phones says
It depends on whether it is compatible with the network of the service provider you select. Speak to that company’s customer service team and they should be able to tell you.
Carrie says
I broke my phone and my friend let me have her old one, but i can’t get the sim card to take in her old phone. Both are the same umx
Free Government Cell Phones says
That’s a question for your service provider’s customer service team, Carrie.
Ileana R Marchetto says
Need a replacement phone. Phone i have has been shutting down glitching and drops calls all the time
Free Government Cell Phones says
Did you read the article, Ileana?
Bea says
Your article repeatedly referenced lost or stolen phones, not phones that are too old to function.
Free Government Cell Phones says
Many companies now offer to replace phones once per year. Call your customer service reps (6-1-1 on your free government cell phone) to find out if that’s a service your service provider offers.
Mia V Sepulveda says
Need a replacement phone the one i have is starting to glitch and its also closing out apps while I’m using them. And the back button isn’t working anymore. i really need a new one so please can you help me.
Free Government Cell Phones says
Did you read the article on this page, Mia?
Annette Guzman says
I lost my phone may you please help me with replacing it
Free Government Cell Phones says
Did you notice the title of the article on this page, Annette?
Daffeneze Harper says
Need a replacement phone
Free Government Cell Phones says
Look around the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone.” That ought to do it.
raymond young says
Hi I need a phone I can get sound on it broken
Free Government Cell Phones says
Did you read the article on this page, Ray?
Mary Akers says
I have lost my phone and I would like to get a replacement
Free Government Cell Phones says
Did you read the article?
Haisam Jabbour says
How do I get a replacement phone my phone stopped working it don’t charge and it don’t come on
Free Government Cell Phones says
If we were you we’d begin by reading the article on this page.
Amber Scott says
my phone has been stolen
Free Government Cell Phones says
Hope you can find an article that tells you what to do.
Marlisa Godwin says
My phone was stolen and I cant remember my phone number.
Free Government Cell Phones says
Did you read the article, Marlisa?
Theresa Heiderscheidt says
Ok I will start by saying WOW, How many people can write such well explained questions but still cant READ.
I am not associated with anything online nor am I any way attached to this link. I happened upon it looking for the answer to how to get ahold of a human at safelink to replace my phone.
It clearly states BEFORE the comments..printed just below this box I am writing in…the information needed and what this link CAN’T do. Sheesh ..shaking my head.
Free Government Cell Phones says
We shake our heads daily, Theresa.
Veronica says
Ok people once again THEY ARE NOT AFFILIATED OR ASSOCIATED WITH ANY OF THE FREE CELL PHONE COMPANIES!!! THEY ARE A SERVICE TO HELP GUIDE YOU TO WHERE YOU NEED TO CALL OR GO!!! STOP ASKING THEM TO REPLACE YOUR DARN CELL PHONES!!! CALL YOUR PHONE PROVIDER FOR THAT!!! SHEEZUS!!
Free Government Cell Phones says
What she said.
Mark Prendergast says
I CAN’T FIND MY TRAC PHONE, I CAN’T CALL U TO GET A NEW PH
Free Government Cell Phones says
We’re not the ones you need to contact, Mark. This is an inde[pendent informational website, NOT your service provider. You’ll need to borrow a phone or check the company’s website to see if you can reach it via email or online chat.
Marcus Armstead says
This is a government scam they be taking my minutes away what a scammer
Free Government Cell Phones says
Any evidence of a scam, Marcus?
yo yo says
Ye, ya no wha I’m sayin?
Michelle Radowich says
Safelink Wireless has totally screwed up with my service. 2 weeks ago my phone that I had with them for 2 years started to have problems. After trouble shooting it with tracfone and safelink tech support, it was decided that I was eligible for a free replacement phone. The order was placed and I was told 3-5 business days to get it. A week went by and nothing, so i contacted them via their online chat feature, and was told that I had to send my old phone back first (which I was later told was a lie because Safelink corporate told me that it was the other way around) So then this past Friday (8/21) my service suddenly was cut off at 930pm and I was on the phone at 10pm to find out what was going on. Because my phone had shipped, they cut my service and I was without a working cell phone for 4 days while i waited for it to arrive. Today (8/25) my new phone arrived, spent nearly 2 hours on chat and phone to get it activated finally, and I went to turn on my mobile hot spot, and got a message saying to contact customer service to enable it. So I did, only to be told that Safelink and Tracfone don’t support that feature and never have. Yet, I was able to use my mobile hotspot on my old phone for 2 years almost. I used that for my daughter’s internet because I am in a rural area and our wifi is spotty at times, and my sister works from home. My daughter is doing virtual school and I had her on my mobile data to both give her a reliable connection and ensure my sister’s work was uninterrupted. Now I cannot. They won’t tell me why they don’t support it, only refer me to the terms and conditions, which I have looked at and there is no mention of mobile hot spot anywhere. They told me i would have to buy a Straight Talk mobile hotspot (no idea yet how much because the woman didn’t know). Now my sister has put my daughter on her mobile network so she can do her school work and I am going to have to pay her for that. And I have searched online on both company’s websites, and I can find directions on how to connect and make my phone a mobile hotspot on both of them, “for select phones” All i want is someone to resolve this issue and allow me to either have my hot spot enabled, send me one of the select phones that have it enabled, or send me a free Straight Talk Wireless Mobile Hotspot. I bought 40 GB of data each month to be sure my daughter has enough internet to use for her school work on her computer and now I suddenly have to find a new way to do this as she can’t stay on my sister’s mobile hot spot indefinitely. I am a very upset and disatisfied customer and want to be contacted by someone that can do something.
Free Government Cell Phones says
We are not affiliated with Safelink (nor any other Lifeline company), Michelle. This is an independent informational website. In other words, you’ll need to contact Safelink directly to address your issues.
MELISSA BEVERLY says
My safe link phone is broke.Will you please send me a replacement phone. I can send this one back. thank you.
Free Government Cell Phones says
We won’t send you a replacement because this is an independent informational website. We are not affiliated with any of the Lifeline free government cell phone companies. That being said, contact your service provider because some of them are willing to give you a replacement phone as often as once per year.
Jenna Stcyr says
I need a new replacement phone
Free Government Cell Phones says
Did you read the article?
terry mitchell says
IM TERRY MITCHELL MY ZTE PHONE IS BROKEN, MALFUCTIONING SEND ME A NEW PHONE ,ZTE ,LG COOLPAD OR SAMSUNG THANK YOU !IM TERRY MITCHELL 443-680-****
Free Government Cell Phones says
We’re not your service provider, Terry. This is an independent informational website. You need to contact your service provider’s customer service team.
Brian D Odom says
My safe link phone has been stolen I want to deactivate my service and reapply to yall my name is brian odom ssn 25865**** birthday is 06/07/19**
Free Government Cell Phones says
We’re not Safelink, Brian. This is an independent informational website. You need to get in touch with your service provider’s customer service team.
terry mitchell says
my name is terry mitchell 443-690-**** I’m in need of a replacement phone. once before a refurbished phone was sent it was great ,but it is broken send me a new phone .zte is the model i have iuse to have acoolpad so send azte ,coolpad ,lg orsamsung j 7 rush phone to me thanks ,terry mitchell
443-680-****
accees wireless is my phone service supplier
Free Government Cell Phones says
This is an independent informational website, Terry. You need to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone. If your current phone is unusable, we provide other contact info on our Access page.
Frank J Quartey says
My phone is broken in pieces how can I get a replacement
Free Government Cell Phones says
I’d start by reading the article on this page.
Norma Martinez says
My was lost and I need a replacement plz
Free Government Cell Phones says
Did you read the article on this page?
Kezia jemina Villias-Martinis says
My name and Information was used to get a fraudulent account. The person lives in my building and is currently using my number. How can I get any and all information associated with my SSN and call logs and emails associated.
Thank you for responding
Free Government Cell Phones says
That sounds like an issue for the police, Kezia. They would probably need to subpoena that info from the phone company. That is so far beyond our area of expertise that we’re not even sure what to tell you. We suggest that you begin by calling your local police department to see what advice they can give you regarding next steps.
Barbara J Smith says
I reported my phone stolen to police weeks later got phone back but was smashed screen broke can i send in to get fixed free of charge i have no job to pay for another i havent gotten any replacement phones
Free Government Cell Phones says
You will probably be required to pay for a replacement phone, but call your service provider’s customer service team to see what they will do for you. If they won’t give you a replacement phone you can always switch to a different service provider because you will be considered a new customer and therefore qualify for a smart phone.
Agatha Declay says
Im trying to get a replacement phone. I already suspended my service with assurance wireless. My phone was stolen along with the box it came with also the paper with the written pin on it. Please I need feed back or some information.
Thanks…
Free Government Cell Phones says
Only your service provider can give you that feedback, Agatha. Contact the Assurance customer service team.
Antowoine Graves says
My government phone was stolen i need cancel it n get replacemnet
Free Government Cell Phones says
Read the article, Antowoine, read the article.
Molinda says
😆!!!
Regina D Barton says
My phone dose not call out or received call at all I would to know what should I do about the phone . I forgot my account number if you look up the number from the phone . I need the my phone to call my doctor and talk without people around me . So please email me back.
Free Government Cell Phones says
Do as the article recommends, Regina. We are not your service provider.
Crystal King says
Hello my name is crystal king, I had applied for my daughter cherish to have a assistance wireless cell phone..It no longer works.. Could you please send a replacement phone.. I want to keep her same number which is 410 725 ****. I really need to get her a new phone ASAP.. MY ADDRESS IS
(DELETED)
PLEASE AND THANK YOU…
ANY QUESTIONS PLEASE REACH ME AT
443 480 ****
Free Government Cell Phones says
We’re not a free government cell phone provider, Crystal. This is an independent informational website. You’ll need to contact your service provider directly.
Kimberly Clark says
MY QLINK PHONE IS NOT.WORKING ANYMORE. I WOULD LIKE TO PURCHASE A NEW PHONE. . I HAVE NO PHONE SERVICE TO CALL. WHAT DO I NEED.TO.DO?
Free Government Cell Phones says
You need to contact your service provider.
Kymichia Smith says
How do I get a replacement phone my phone stopped working it don’t charge and it don’t come on
Free Government Cell Phones says
If we were you we’d Google “How do I get a replacement for a lost, stolen or broken phone?” If you can find an article with that name it will give you all the info you need.
Robertmeyer says
My phone was stolen last evening, 6/10/2020. Number is 971 255 ****. Could someone there call me to speak about this? At 5p34o982945. RmF.Meter, Bobby
Free Government Cell Phones says
Read the article, Bobby.
Samantha dempsey says
Need to order a replacwnt phone? Can u help me
Free Government Cell Phones says
Read the article right here on this page, Sam.
Karl Gaines says
Hello my name is Karl Gaines. My phone number is 720-839-****. My 6digit Account PIN is 19****. My phone was lost/stolen & I need to get it replaced please.
Free Government Cell Phones says
Did you read the article on this page, Karl?
Molinda says
🙄🤔🤔🤔
🤣😂🤣🤦🤦🤦🤦😂🤣😂
Michael A. shipman says
ok my phone came from q-link and it came with so many pre-loaded apps that it functioned very slow i called them and was told to go buy a memory chip more space should alleviate the problem nope sometimes my e-mails get received two days after i send them when trying to open a certain app it might take two mintues to open when i try to start account with another company i get told i have one open and q-link wont turn off their phone what can i do?
Free Government Cell Phones says
That’s crazy. How about if you attempt to delete all the apps.
Crystal Nixon says
I haven’t had safelink in 5 or 6 years. When I tried to reapply a couple years ago they said I didn’t send a copy of the back of my food stamp card. O sent a copy of the front and all my other info. I don’t understand why they need the back , but anyway they turned me down and I never sent in the copy of the back of the food stamp card. So I haven’t had any service., but when I tried to apply just a few minutes ago it said I still had a phone number and I didn’t qualify for a new phone but I could do the use my own phone to get safelink and the number it said I still had. But I haven’t gotten a phone or service from safelink in several years. I don’t know why I would be turned down for a new phone or at least a replacement phone since its saying I still have a phone number. Thank you
Free Government Cell Phones says
Sorry you’re getting this run-around like this, Crystal. If you haven’t had service in several years, you are clearly eligible or service now. Call back in again and ask to speak to a customer service supervisor. Even if that supervisor says no, keep trying. We ran a story about an old man who kept at it for years before he finally got his phone. It’s not your fault. It’s the fault of terrible customer service people.
Minouse says
I would like to replace my phone number
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to your service provider’s customer service team.
rusty s dillion says
My phone is years old. I think I have service with safelink but it has been years since I received my phone and service. If I buy a new phone can I get my free minutes still ? I get 1000 minutes a month free. I am on social security disability and I have lung cancer. It will be difficult to buy another phone. I do not know how I will buy enough minutes so I can keep in touch with my doctors. My phone number is (870) 509-****. Please help. I sleep odd hours so if I do not answer either I am asleep or my phone has stopped working so if my phone is working please leave a message. If not here is my email. ********@gmail.com Thank You.
Free Government Cell Phones says
It doesn’t sound as if you’ve used your phone in a long time. If that’s the case, your service has probably been cancelled because it must be used at least once every 30 days to remain active. If so, you are free to re-enroll with any company that offers free government cell phone plans in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
If that’s not the case, you can simply call 6-1-1 on your free government cell phone to speak to customer service.
Elizabeth Merritt says
Where can i purchase a new phone ? What brand is it tracfone ?
Free Government Cell Phones says
You can purchase a replacement phone from your service provider, or anywhere else that sells compatible phones.
J PERDOTT says
GREAT I CAN GO BUY A $100 PHONE TO USE WITH A FREE PHONE.. DON’T FORGET
THOUGH IF YOU ARE DISABLED, ONE OF THOSE YOU CALL A COMPUTER NERD OR
BEST OF ALL DO NOT KNOW THE PHONE NUMBER OF THE PHONE YOU FOUND
SOMEPLACE – NO ONE WILL TALK TO YOU AND MOST LIKELY WILL END UP
HANGING UP ON YOU. YOU STILL HAVE NO INFO. ALSO WHAT A JOKE ABOUT ONE
PHONE PER HOME. I KNOW A LADY WITH EIGHT PHONES.
A L L F R E E.
Free Government Cell Phones says
Don’t just complain about someone with eight phones, J. Do something about it. Turn that person in for committing fraud.
Molinda says
👏👏👏👏👏
Just Beachy says
Free Government Cell Phones says: Did you read the page…
I say: After reading, “Safelink Wireless Replacement Policy,” I’m still lost as to how to replace a phone that is no longer working. Is a person to go to a physical location or call a certain person and if that is so, why isn’t there a phone number or even an email, etc.?
Perhaps more information would be helpful and then there would be no need for you to be:
smart alec (noun)
a person who is irritating because they behave as if they know everything.
Free Government Cell Phones says
We might not know everything, Just Beach, but we know you’re an ass.
Cat says
Are these people serious.?? How do they even make it through one day to the next. I couldn’t stop laughing at these questions, comments and stupid statements. They can read but don’t understand I guess.
Jenny Cole says
I just contacted SafeLink ( 4/25/2020 )
Customer Service Rep. told me they could not send a replacement phone , and, after much needless questioning on my part, finally told me they could not send me a replacement because SAFELINK CHANGED THEIR POLICY a couple months ago ! While I liked the idea that I could get mine replaced, and I understand it was just a couple months ago, I am hoping you verify this with SafeLink and update your information as quickly as possible so others don’t waste their time on even one call to customer service (let alone two calls) or waste their energy only to end up extremely frustrated since they no longer offer a replacement device.
Frank Hewison says
Dear Sirs: I have an account with Assurance Wireless and my phone has disappeared ; my name is Frank M. Hewison, my home hone is 740-370-****. I have attempted to call Assurance Wireless three times and due to virus I could not speak with anyone; if possible could I receive a call back and advise what to do? I would hate to lose cell my phone; my cell number, ID was on the back of my cell; please advise, Thank you. I’m available any time.
Free Government Cell Phones says
As you might expect, the Lifeline companies are all overwhelmed right now due to 20,000,000 newly unemployed. You can continue trying to call, and you should also check your service provider’s website to see if they offer an online chat or email function.
Darlene Taylor says
I want a phone without data or wifi. Cause these folks be in the attic stanking up the place up. And I have allergies to stanking people. And the probably stole every phone I tried to order for myself. Cause i never gotten one yet.
Free Government Cell Phones says
Comment of the Day.
george g Morrison says
phone quit working 316-201-****
Free Government Cell Phones says
We just reread the article on this page, George, and we can’t find where it says that you can get a replacement phone by leaving a message on this website. Can you help us out? Where does it say that?
Holly Germany says
I got my phone wet and I not able to use my phone s screen what should I do?
Free Government Cell Phones says
If we were you, we’d Google “How do I get a replacement for a lost, stolen or broken phone.” If you can find an article like that, it might tell you everything you need to know.
Gary Allen Crittenden jr says
Phone is broken need a replacement phone
Gary Allen Crittenden jr says
Phone is broken need a replacement phone
Free Government Cell Phones says
Try reading the article on this page, Gary.
Free Government Cell Phones says
If only you could find an article titled “How do I get a replacement for a lost, stolen or broken phone?” But what are the chances.
Terrance says
My phone has been stolen. How can i get another one? Thank You
Terrance Scott
Free Government Cell Phones says
If only you could find an article with a title something like “How do I get a replacement for a lost, stolen or broken phone?” Someone should write an article like that.
Israel Carrasco says
Hi my name is Israel Carrasco I need to report my phone stolen if you could please turn it of and I would like a repayment phone my number is 509910**** but if you need to get in touch with me you can get a hold of me on 509 460 **** thank you very much
Free Government Cell Phones says
Re-read the article, Israel. We are not a free government cell phone service provider. But the article tells you what to do no matter which service provider you use.
Bruce furney says
Lost my phone I had 2 to 3 years can I get it replaced with the same number please. My drs have it
Free Government Cell Phones says
Did you read the article, Bruce?
johnschenck says
my cell phone isn’t working at all
Free Government Cell Phones says
You could probably figure out what to do if you could find an article titled “How do I get a replacement for a lost, stolen or broken phone.”
Kimberly Gilmore says
I lost my cell phone
Free Government Cell Phones says
Did you take the time necessary to read this article before you commented?
Jeletta Cornett says
I lost my phone
Free Government Cell Phones says
Read the article on this page, Jeletta.
Melinda Parker says
I need a replacement phone from safe link because I losted it moving
Free Government Cell Phones says
What does the article recommend?
victor says
I need a replacement phone for truconnect service. My phone broke.
Free Government Cell Phones says
Contact TruConnect customer service.
Thaddeus Dixson says
My phone stopped working. I don’t have information about the Carrier. What do I do about trying to get another phone?
My phone number is 909.342.****
Free Government Cell Phones says
If you do not know who your service provider is, you can try visiting USAC.org, the organization that governs the free government cell phone program. One of the services it offers (supposedly) is helping customers like you figure out which provider they use.
Carmeletta says
I had about a year ago sgned up for a phone by a lady working on side of road in munfordsbille ky at dollar store parking lot i gave all my information id ect i Never got it ,,i tbink some one else took an is usjng it im in the system but i Never recieved it ? Id like some one to help I dont know who to ask
im disable
Carmetta Bush Nichols
Free Government Cell Phones says
This is why we URGE our readers not to enroll at street events. You never know if the person is legit or not. Sounds like yours wasn’t. You are much better off enrolling by phone or online. Click around this website and then enroll in the plan that fits your needs best. Here’s a good place to start. The link below will show you all the plans available in your state:
https://www.freegovernmentcellphones.net/states
Deborah Furr says
I need to order a replacement goverment phone mine was list abs all I remember is my phone number can you let me know if I can get one soon please
Free Government Cell Phones says
Did you read the article, Deborah?
sandra okelley says
I have no phone to call my phone is broken and need a replacement please. 396 500 ****
Free Government Cell Phones says
Read the article, Sandra.
Michael says
My umx phone want to disconnect it broken n n I now have a real phone please help my name is Michael Angelo gardea
Free Government Cell Phones says
Read the article, Michael.
Elizabeth Ammerman says
I need a replacement phone…
Free Government Cell Phones says
Did you read the article, Elizabeth?
kathy ann blanchard says
need a replacement phone
Free Government Cell Phones says
Here’s where you can find all the info you need on replacement phones:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Michal Hughes says
So my phone was stolen and I have no possible way to get another phone nor do I have the money to get another phone I mean was there anything that I can do I mean I have no body else to help??
Free Government Cell Phones says
Simple solution. If you’ve been with your current provider for 60 days or more, you are eligible to switch to another company. That company will give you a new cell phone after you enroll. Here’s where you can find all the companies and plans in your state:
https://www.freegovernmentcellphones.net/states
Mandy says
I need a assurance wireless replacement phone mine will not turn on. 402/838/****
Please send me email let me know when will be sent. Thank you.
************@gmail.com
Free Government Cell Phones says
Impossible for us, Mandy, because we are not your service provider. You need to contact that company.
Victoria Lohman says
Please help me put money on my account.
Free Government Cell Phones says
We’re not sure what you’re asking, Victoria. Are you talking about purchasing extra minutes or data to add to your plan. You need to speak to your service provider’s customer service team.
Sultision S Osima says
My phone broken please send me a replacement
Free Government Cell Phones says
Did you read the article on this page, Sultision? Does it say you can get a replacement phone by leaving a comment on this website?
YUNLI ZHANG says
Dear Sir,
My phone has something wrong with battery recently, May I replace it by new one?
Thanks
Yunli Zhang
phone number: 347 531 ****
Free Government Cell Phones says
Sorry, Yunli, but we are not your service provider. This is an independent informational website.
Libby says
So your snarky replies to other people would make for good Facebook entertainment, and have me reluctant to post, but I am going to ask for your help anyway. Is there an official place to register complaints/suggestions about Safelink? I lost my tracphone but when I log into my account online, nowhere on their website is any information about replacing a lost phone. Their FAQ’s don’t even include that question. There is also no option given to email or web chat with customer service, every link suggesting a way to contact them circles back to a phone number (I obviously cannot call at the moment) and a physical mailing address. Even all the historical emails I have from them are considered “don not reply” email addresses. I’ll find a way to call them before you get back to me, but I’m in a “Karen” mood and want to try and save someone else from a similar frustration and suggest Safelink include lost phone information on their official website. Seems asinine to be missing in the first place. Thanks.
Free Government Cell Phones says
Here’s an article that tells you exactly how to file a complaint:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
By the way, Libby, no one gets any snark here that they don’t deserve.
alexandr bekker says
hi my name is Alexandr beaker
my phone number is 310722 ****.
Free Government Cell Phones says
Cool. A chick just gave us her number.
Molinda says
😂🤣😂🤣😂🤣💀💀💀
Andrew Laukon says
I lost my phone
Free Government Cell Phones says
Maybe you can find an article somewhere that tells you what to do about that.
SyllyLou says
Assurance wireless doesn’t give you a decent phone to begin with. I have tried contacting them by phone since the beginning 4 or 5 months ago, to no avail. Just an electronic run around. I contact them by website and I’m told I have the wrong user name & password. Then when I request the info or a change of info they say they will email it but never do. According to their website the only phone they are compatible with (besides their own) are the expensive smart phones. Supposedly after 30 days of non-use it’s supposed to be canceled. It’s been over 2 months and I’m still getting minutes though I haven’t used or even charged my phone in over a month but I keep getting told I can’t transfer it unless assurance cancels it. Isn’t that fraud when they know I’m not using it by their own records?
Free Government Cell Phones says
Sounds like it may be time for you to switch service providers, SyllyLou. Your new provider will give you a free smart phone. Here’s how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the companies and plans offered in your state. Check them all out carefully to find the one that fits your needs best:
https://www.freegovernmentcellphones.net/states
Eric says
I hav safelink thru tracphone /tmobile carrier. kid lft phone. Is there any way to track n locate phone? Witout a pre existing app? Safelink says they cannot.
Free Government Cell Phones says
We’d tend to trust what you were told, but you can always google the make and model of your phone and the words “user manual.” The manual will tell you what you need to know.
Trisha Thiher says
Let me know how to find the dim number in the phone so I can replace my broken phone
Free Government Cell Phones says
Google the make and model of your cell phone along with the words “user manual.” You should be able to find exactly the info you need.
Mary A. Holmes says
My Enrollment 1438**** My Name is Mar A Holmes. the SafeLink phone number (318)359-****. the speakers went out in the phone. I still have it but it will not let me call anyone. that why I haven’t been making any call because I can’t hear them and they can’t hear me. What do I do to get another phone.
Free Government Cell Phones says
If we were you we’d search the internet to see if we could find an article titled “How do I get a replacement for a lost, stolen or broken phone.
Atiya simmons says
How do i get my lifeline phone back i lost it and forgot the company name and phone number I want a replacement phone
Free Government Cell Phones says
Google “How do I get a replacement for a lost, stolen or broken phone.” Maybe you can find an article that will tell you now to do it.
Sandra says
Not sure who my carrier is and my phone was stolen. How can I find out?
Free Government Cell Phones says
Two ways. One is to call each of the service providers in your state to ask if they are your service provider. The second way is to visit USAC.org. They say that one of the services they offer is helping people figure out who their service provider is, but some of our readers have reported disappointing results. But it’s worth a try.
Sharon Williams says
Yes someone stole my phone and im trying to appy for another one can you call me at 870 390 ****.thank you soon as you get this message.
Free Government Cell Phones says
Read the article again, Sharon, and do as it says. We’re pretty sure it does NOT say you can get a replacement phone by leaving a comment at this website.
Terence Crowley says
Status on my replacement phone
Free Government Cell Phones says
Since we are NOT a service provider, how could we possibly know the answer to that question, Terence?
robert richardson says
my safelink phone is broken, wont hold a charge, wont work’
i live in clearwater florida where can i take the phone to get a new one.
i get food stamps, medicade and am on ssi and 69 years old
Enrollment ID: 29017152
Free Government Cell Phones says
Read the article again, Robert.
kristy kay johnson says
i just tried to sign up for a phone for my house hold i remember having one a couple years ago while i i lived in henderson, tx back in 2012/2013 but I moved back to my home town 3yrs ago. i let my cumin live at my residence for the past year. She an her kids moved out sunday. Now it keeps telling me 2 familys at that address. i used cricket service up until august this year what do i need to do to find out if some one has signed up or reinstated the phone for my residence address or what i need to do to get this straightened out i have 3 small children an no phone at this time.
Free Government Cell Phones says
Have you actually spoken to a service provider’s customer service team to discuss this issue? If not, that’s what you should do ASAP.
Richard Sommers says
I am a Safelink customer in NYC, and they are not honoring their stated phone replacement policy and even admit I am eligible for a free replacement as a medicaid recipient, but they will not replace the broken, (defective) phone.
Free Government Cell Phones says
Sounds like it’s time for you to switch service providers, Richard. The new provider will give you your old number back, and since you’ll be a new customer, you’ll receive a newer smart phone. You can find all the companies offering Lifeline plans in your state at this link:
https://www.freegovernmentcellphones.net/states
pearl trotter says
need a new phone the port is faulty and it wont charge. pearl trotter my phone number is 209 499 **** with
I can borrow friend phone 209 241 ****
\
Free Government Cell Phones says
Did you read the article above, Pearl?
Bystella Stewart says
How do a replacement phone
Free Government Cell Phones says
Did you read the article on this page, Bystella?
eleanor buters says
are safe link phones eligible for a free phone upgrade mine is 2yrs old and very slow
Free Government Cell Phones says
As a rule of thumb, most free government cell phone companies will make you pay a relatively small fee to upgrade, but you may get lucky and get one for free. The only way to know is to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
Ngoc Nguyen says
My phone is 831-917-**** have trouble when I was using internet it was virus attacked, Now phone is disible .Could I get free new cellphone ?
Thanks
Free Government Cell Phones says
What does the article tell you to do, Ngoc?
Lety says
Hi,
My phone was stolen, I called Assurance Wireless for few times to let them know and get another one, they promised to help me and send me another one but they did nothing, even if they charged me for the shipping.
I really need another free phone, I qualify for it but I can’t trust Assurance Wireless customer service to call them back because all they did was to lye and rip me off.
In this case, can you tell me please where should I call to really get help and get the free phone I need so much?
Looking forward to hearing from you.
Thank you
Free Government Cell Phones says
If we were you, we’d enroll with a different company. Here’s where you can find a complete list of companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Virginia says
Phone was stolen
Free Government Cell Phones says
Sounds as if you’re saying your phone and plan was terminated for 30 days of non-usage. In that case, you can re-enroll with any free government cell phone company. Here’s where you can find all those companies and plans in your state:
https://www.freegovernmentcellphones.net/states
Debra says
First I read the above and it has great information wish I had read it before, My mom is 88 yrs old , she lost her Trac phone, which she has had for over 5 yrs. . She went to a place that was at the side of the road, and talked with them about getting a new phone, the guy took all her information and said that she eligible for a Sprint phone. He never told her to notify Trac phone that she was changing service. How her new phone says she already has a phone. My question should she get a hold of Trac phone and tell them that she is changing to Sprint and then tell Sprint that she change to them. Any help would be appreciated I really don’t want her going to jail or be fined, When the guy at the side of the road said she was able to do it. Thank you for your help
Free Government Cell Phones says
Reason #10,258 when we urge our readers not to enroll at street events.
Read the article at the following link, Debra. You need to get rid of one of the phones and you should be the one taking the action rather than waiting for your service provider. It’s possible that she could get cancelled by both services, but we’ve never heard of anyone going to jail or getting fined for her situation.
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Tim says
I lost my phone and need it shut off all my info is available t k anyone please shut it down ty
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Tim.
Kathleen Maloney says
Please send address to send broken phone back and get replacement
Free Government Cell Phones says
Impossible because we don’t know who your service provider is, Kathleen. Visit that company’s website.
Gail Williams says
I need to get a new phone my is broken
Free Government Cell Phones says
Did you read the article on this page, Gail?
Matthew Haas says
How can I up~grade my Safe Line phone?
Free Government Cell Phones says
You can either pay a relatively small fee to your current service provider, or you can switch service providers. Since the new provider would consider you a new customer, you would receive an updated phone for free. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jennifer Richard says
Never had a safelink phone somebody stole my purse how could i get a phone
Free Government Cell Phones says
That’s what this website’s all about, Jennifer. Click around and you’ll find everything you need to know and before you know it, you’ll be calling on your free government cell phone.
Regina Barton says
My name is Regina Barton my phone had brokern I can not charger my phone at all . And the model of the phone is ZTE( Z798BL ) can not chargern my phone so help the number to the 860970**** please help me. Thank you
Free Government Cell Phones says
Read the article and do as it says, Regina.
Kassandrea Marie church says
I want to locate my Obama phone or disconnect because I know someone has it n has been using it since last july
Free Government Cell Phones says
Contact your service provider’s customer service team. They can cut off your service.
Debra Smith says
I lost my Obama phone I have another phone that I can use for the surf how do I get to service again
Free Government Cell Phones says
You may be able to use the phone you have, Debra, but you will need to contact your service provider to find out if that phone is compatible with its national cell network and if it offers a BYOP (Bring Your Own Phone) plan.
Chris says
my screen brook and now i had to go back to a Vortex phone was hoping to get a replacement one
Free Government Cell Phones says
Read the article, Chris.
Stephanie says
**********@gmail I lost my phone
Free Government Cell Phones says
We’re pretty sure the article above doesn’t say you can get a replacement phone by leaving a comment on this website. But maybe we’re wrong.
Christi Metcalf says
Need a replacement phone.my truck was stolen and my phone was in it.
Free Government Cell Phones says
Did you read the article, Christi?
Janice Crosswhite says
I lost my safelink phone been trying for a while to get replacement
Nick wynne says
How do i switch phones using my safelink service
Free Government Cell Phones says
Contact your service provider’s customer service team.
Harold Donley says
Qlink sucks because my phone blow up and they what me to pay $45,00 to get a new one
Steven Lester says
I need a replacement phone because someone has stolen my phone.
Free Government Cell Phones says
Looks like you’ve come to exactly the article you need.
Vesna Ellingson says
My cell phone (Obama phone) is broken, how I can get replacement phone?
Free Government Cell Phones says
If we were you, we’d start by searching the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?”
Trish says
So where exactly did you write about how to replace a broken phone?
Free Government Cell Phones says
Seriously?
steve says
i need a replacement phone mine is broken
Free Government Cell Phones says
Did you read the article?
Mark reid says
My phone is broke how can I get another one for we and daughter
Free Government Cell Phones says
If we were you, we’d start by reading the article on this page.
Wendi Stutts says
My phone want work anymore the numbers get hung up and I can’t receive messages
Free Government Cell Phones says
If only you could find an article called something like “How do I get a replacement for a lost, stolen or broken phone” that would tell you what to do. Try Googling it to see what you come up with.
Rolf Watness says
My stolen phone # is 619-534-****. I need to find out which carrier I am with so it can be turned off. Can you help?
Free Government Cell Phones says
You have a couple choices. If it goes unused for 60 days it will automatically be turned off. If you get to your re-enrollment period and do not reenroll, it will also automatically be turned off. But if you really want it turned off NOW, visit the USAC.org website consumer/Lifeline section. It can help you with situations like this.
Jannette Colon says
I have a cataract, I am diabetic with bad vision and have Behcet’s Syndrome which causes eye infections. All of this makes my vision bad. I need a large phone. The phone I have is small and hard to see plus battery keeps dying. Need large screen phone, please!
Free Government Cell Phones says
You need to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone to find out what kind of services they offer for vision-impaired customers.
john lind says
I use my phone to look at adult entertainmint.I am a adultand thats my right.. Well, I got caught looking at it on the bus and even though it was nobodys busniss somebody told on me and this tough guy told me I better put that s–t away and zip my pants up before he throws me off the bus. I said f you pal and kept doing my business because i dont have intrnet at home and the bus does and i already got banned at mcdonalds and the libary. Well this manaiac grabs my phone out of my hand, slams it on the floor and stomps it. Broke in pieces. No surpirse ther he was one of them gang banger types. Then he said he’d do the same thing to my face if i dont get off the bus.
Anyways its been a few years ive had this phone Alatel dan model from assurance wirless but i think considering this maniacs actions im super intitled to a new phone.
my adress is (deleted for the reader’s protection).
I expect compinsation for loss of my phone since it wasnt my fault.
Thank you
Free Government Cell Phones says
Rarely does a day go by when at least one reader doesn’t surprise us with a strange tale. And while we often give out a Comment of the Day award, this one must be nominated for Comment of the Year and simultaneously set the bar very high for any other potential competitors.
But bringing things back down to the real world, we doubt that any service provider is going to replace your phone after it was smashed because you were watching porn on the bus. Our advice would be to enroll with any other company offering plans in your state. And if the customer service agent asks what happened to your old phone, how about if you just plain tell her it got broken rather than going into detail about how it got broken.
Good luck.
Molinda says
🤣😂🤣😂🏆🏆🏆🙆🏆
Sylvester allen says
My phone number is 1216 647 **** i don’t have no phone service it keep telling me that i don’t have a sim card please text me to let me know if you can fix my phone
Free Government Cell Phones says
Let’s say we were your service provider (which we’re not). How could we text you if your phone doesn’t work?
cameron dolbin says
ll of a sudden my phone won’t turn on . Complete blank. Need new phone
Free Government Cell Phones says
Read the article, Cameron.
Stanley Pugh says
Can’t make no calls. All I do is text and my number is 803 597.****
Free Government Cell Phones says
Read the article, Stanley.
Pamela Heiman says
How can I upgrade my qlink phone and transfer all of my information, phone is like 5 years old
Free Government Cell Phones says
Two different questions. First, you can upgrade by purchasing an upgraded phone from Q Link OR by purchasing a Q Link-compatible phone somewhere else and participating in the company’s BYOP (bring Your Own Phone) program.
As to transferring your data, that’s way beyond our area of expertise. Try Googling “user manual” and the make and model of your upgraded phone (when you get it).
Harold PIERRE says
Hello,
Would you please sent me anew wireless phone at:
**** ***** street Ministry
Philadelphia, PA
19107.
My phone number is (: 267)-701-****
Free Government Cell Phones says
Sorry, Harold, but we cant send you anything except our best wishes because we are not a Lifeline service provider. Check with your service provider.
Joseph Melagrano says
I currently have a Alcatel free phone that I’ve had since I believe around the end of October in 2018. My phone works but constantly freezes and moves like it has a mind of its own. Long story short, I need a replacement if possible cause I FaceTime my girlfriend who’s 300 miles away and this it always causing trouble and needs new one, please email me
Free Government Cell Phones says
Next time you get your phone working, use it to call 6-1-1 and that will connect you to your service provider’s customer service team.
Martha says
Hi i was suppose to get a new phone replacement. But never got it . I don’t know if u are a safe link . A person has bn getting in my mail box. So if u did it was stolen again
Free Government Cell Phones says
Sorry, Martha, but you are correct that we are not Safelink. Check the Safelink website’s “Check Your Status” function.
Q. Oliver says
May 25, 2019
UPSET CUSTOMER
I have had my phone for 2 years and it finally went out on me where:
1. I CAN NOT HEAR ANYTHING ON THE PHONE
2. WHEN TRYING TO DIAL OUT THE PHONE IS STUCK IN DIALING THEN CUTS OFF
3. WHEN SOMEONE CALLS ME IT GOES STRAIGHT TO VOICEMAIL.
Customer service reset the phone 5 times with 2 representatives then I asked for a supervisor and he reset it and then they said they will send me replacement BUT I HAD TO PAY FOR THE SHIPPING $5.99 BECAUSE THE PHONE IS OUT OF WARRANTY!!!
IF THIS WAS THE CASE HOW COME THEY DIDN’T NOTIFY ME I HAD A WARRANTY OR SEND ME A FREE UPGRADE ON THE CELL PHONE??!!!
Free Government Cell Phones says
Seriously? You’re complaining about $5.99 in shipping? Most people are required to pay $25 or more for a replacement phone. Consider yourself one of the lucky ones, Q.
yolanda liontas says
I appreciate having a phone you have provided for me , But I am sorry to say I have lost my phone and have been searching for it for three weeks now I had just got it two weeks before. ;And I really didn’t have a chance to even really program it. How do I get a replacement ? Or can I get another one even if I had just received it?
can you please let me know what I can do to get another or can I? Thank you,: from Yolanda Liontas
Free Government Cell Phones says
If only you could find an informative article that went into lots of details in answering the question, “How do I get a replacement for a lost, stolen or broken phone?” Maybe you could Google that question and see what comes up.
Holly Johnson says
Hi my name is Holly Johnson and i lost my free cellphone and i did live in Chattanooga Tennessee but I moved to Columbia Tennessee now my address is (DELETED) 38401. my house phone number is 1-931-548-**** because i have been trying do the application to get a new free cellphone and i haven’t heard back from all
Free Government Cell Phones says
Check the website of the company to whom you submitted an application, Holly. It may have a “Check Your Status” function. If not, call the customer service team.
John says
Phone was stolen
Free Government Cell Phones says
Was article read?
Annette Rodriguez says
I have TruConnect and my sim card doesn’t work they have sent two so far and my phone still doesn’t work how can I get a knew phone
Free Government Cell Phones says
Did you read the article on this page, Annette?
caridad sencion says
Dear sirs, I recently received a government wireless phone, but some how I lost it, Can you please help me to acquired a replacement phone, please
my name is Caridad Sencion.
my email address is *******@gmail.com,
I appreciated you great help,
Free Government Cell Phones says
Do as the article above recommends, Caridad. We are not a free government cell phone company, so we cannot help you with this request.
Gholey says
I lost my phone awhile back and forgot my number and I need a replacement phone
Free Government Cell Phones says
Did you read the article on this page, Gholey?
tanner shelato says
a girl stole my phone and i really have to have a phone for my work to stay in contact with my work and my boss cuz the kind of work i do please can u please give me one replacement phone it will be my first one and the only one ill ever asked u for my freind went to go retrave my phone and about got beat up buy five phone i really need my phone back please
Free Government Cell Phones says
Sorry, Tanner, but you can’t get a free cell phone by leaving a groveling comment at this website, because we are NOT a Lifeline service provider. You need to read the article above and follow those instructions.
Melinda Parker says
Someone stole it and have not had it. For about five mouths or more .
Free Government Cell Phones says
Did you read the article, Melinda?
Lori says
My brother has one of these free phones and the battery wont keep a charge. Unfortunately he cant remember which service his phone is from. How can I find out which service so I can look into getting a new battery or the phone replaced?
Free Government Cell Phones says
If he calls 6-1-1 on his free government cell phone, he will be connected to his service provider’s customer service team.
Stacy M Kuhlmann says
Well I read it. But the company I got my SafeLink phone doesn’t say what to do?? All the others did. Go figure.
eddie pruitt c/o DHMC says
I am in the hospital and missed the call in time. How can I reactive my phone.
thanks
eddie
Free Government Cell Phones says
No way to reactivate it, Eddie. You’ll need to reenroll with the same company or a different one.
Lauri says
The phone I have is having a software issue, a friend has a old phone he does not use. Can I add my SIM card and use it? I do not want to get my account deactivated.
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, Lauri. So it’s impossible for us to answer your question without a lot more information. Call your service provider’s customer service team to find out if the make and model of your friend’s phone is compatible with your service provider’s network.
Bobby Magee says
My ANS phone seemed o be dying a slow death since he day I had it. Now its totally dead and will not take any sort of charge, I had bought eight different cords and charges and have nothing as far as battery life goes. Before this It was taking longer and it getting more difficult by the day to have it accept a charge. I defiantly need a new phone as I’ve been unemployed for a while and am waiting for six companies whom I interviewed with to try to reach me at any time soon. These sites keep running me around in circles and the phone number they gave me service has been the worst and that’s after 15 calls of trying o get someone to speak English I can understand.
Any help or assistance would be of great acceptance and thanks.
********@gmail.com because I don’t have a clue how I found this page and probably never will again
Free Government Cell Phones says
Sorry, Bobby, but we can’t respond to individual comments and questions because we get so many of them every day. The best we can recommend is calling 6-1-1 on your free government cell phone (if it’s still working well enough to do that) to connect yourself to customer service. Ask to speak to a supervisor. Perhaps that will help a little.
Paul A. Reardon says
My safelink phone was destroyed. When I reported this to safelink, I was told I could not get a replacement for 90 days. I really need a phone. I do not feel I should have to wait 3 months for a phone. Please help me get a phone! Thanks for all your help. Best regards, Paul Reardon. Peace.
Free Government Cell Phones says
You can switch service providers at any time after you’ve had service with your current provider for longer than 60 days. That would get you a new phone much quicker than 60 days. (By the way, you are the first reader to ever report a service provider requiring you to wait 90 days.)
ANTHONY F Lipani says
I had a government issues cell phone but somehow I lost it. How can I get another cell phone?
Free Government Cell Phones says
Start by reading the article on this page.
Paul Hart says
how can I replace a broken phone that will not recharge?
Free Government Cell Phones says
If it were us, we’d start by reading the article on this page.
RUFUS MCGILL says
I lost my phone a while ago I did not no how to go by letting some one no until now a friend told told me to get on the internet and ask and that what I did
william fearn says
i lost my phone and reported it its been shut off but i need a replacement william fearn 520 589 ****
Free Government Cell Phones says
Did you read the article above, William?
Dudhwanie Dianand says
To whom this may concern…
Hi my name is Dudhwanie Dianand i live in schenectady n.y my phone was stolen at the bus stop on state street. .in schenectady n.y. It was a alcatel a30 free government phone from assurance wireless. I received the phone at the end of december 2018. I am a mental health patient and my phone is very important to me. I have numerous important numbers on that phone that i desperately need. Especially for my doctors appointments gecause my memory is bad because i suffered a tramatic brain injury in the year of september 2000. I now receive ssi medicaid and snap benefits. please contact me at my email as soon as possible. Thank you and have a nice day.
Free Government Cell Phones says
We cannot contact you individually, Dudhwanie, because of the volume of comments and questions we receive every day. But you need to contact your service provider’s customer service team.
Dudhwanie Dianand says
Hello my name is Dudhwanie Dianand. My phone was stolen from me i really need a replacement phone i see on your website there is a 1 year insurance policy for my phone. I really need my phone because i am a mental health patient and really need mt phone for my doctors appointments and family contacts. please if your company can mail me another phone at my address. my address is *** ********* schenectady N.Y. 12304. thank you and have a nice day to whom this may concern.
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Dudhwanie.
lxvf says
My phone is lost or was stolen. I cannot do a police report without your help.
Can you track down the phone ? I need to know whether it was stolen at the car field where my car was towed away from Walmart parking area in Tampa or it was in Chile, southamerica, or here in 34205.
I always thought that that would be easy!!
How come we, US=citizens, can be tracked down to be caught … and now it seems that a search of the phone itself cannot be traced??!!
I demand an explanation!
Free Government Cell Phones says
Do you realize that you are demanding explanations from people who couldn’t possibly give them to you, Ix? This is an independent informational website, NOT your service provider.
J...V says
i have ASSURANCE WIRELESS free phone via DSS benefits.
– it says if you LOSE YOUR PHONE THEY WILL REPLACE IT FOR FREE..
OR
– IF YOUR PHONE BREAKS WITHIN THE FIRST YEAR THEN IT WILL BE REPLACED/COVERED UNDER THE WARRANTY..
– – now what if you still have your phone but it’s past the year warranty, so it will no longer be replaced that way? it seems they may want to charge you for a new phone, which i cant afford., SHOULD ONE JUST SAY THAT THEY LOST THE PHONE THEN, IF ITS AFTER A YEAR,? TO MAKE SURE THEY GET A NEW ONE FOR FREE?
– it seems kinda dumb that they will replace it for free regardless if its lost/stolen, but only replace it for free if it breaks in less then a year..but if you keep it for more then a year and it breaks then you have to pay..
– I HEARD IN NEW YORK YOU ARE ALLOWED 1 NEW REPLACEMENT PHONE (REGARDLESS) ONCE EVERY 12 MONTHS, EVEN IF ITS NOT BROKEN OR LOST/STOLEN..
– – CAN ANYONE VERIFY THIS AS ACCURATE ?
James L. Burnett Jr. says
Hi, I have an Alcatel phone which, please don’t laugh, my dog chewed. I have the phone I just can’t read the screen. What do I do to get it replaced? the information I read was for lost or stolen phones, my is not either. My email address is ********@twc.com and the phone number is 440-723-****. Please let me know what to do if you want me to return it or what. I’m not sure what service I have I believe it is safelink, can you confirm that for me. Thanks for your time.
Beth Burnett
Free Government Cell Phones says
Stolen, lost or dog bitten makes no difference, James. The info you need about replacement phones is in the article above.
James R. Terry says
Hello . This Info. was great
Free Government Cell Phones says
Hello. Thank you.
Johnny Wright Jr says
I had lost my assurance phone or it may have been stolen they are sending me a replacement.Will that be in mail or fed-ex?
Free Government Cell Phones says
If we were betting men, we’d put every cent on the United States Postal Service.
Juan says
Thanks for the information on this page. I have a problem with my Life Wireless phone that the battery is draining too fast and sometimes it takes hours to charge even if is at 70% for example and i don’t see information regarding replacement because of malfunction.
Free Government Cell Phones says
That falls under the “broken” category, Juan.
Crystal Cheyenne Bueker says
Hello my name is Crystal Bueker and I need a replacement smartphone sent to me because my phone or my SIM’s card isn’t working thank you
Free Government Cell Phones says
Did you read the article, Crystal?
Kevin Jackson says
Can I use my SIM card in a at&t phone
Free Government Cell Phones says
We keep our distance from tech questions, Kevin. Call AT&T customer service to get your question answered accurately.
CP says
Hi
i met a street agent and tried to apply for a phone but it took too long to process the application, so i left with out a phone however now i see i was approved for a phone but never got the phone!!!
HOW CAN I CONTACT THE STREET AGENT TO GET MY PHONE OR ANY OTHER HELP IS APPRECIATED
thanks
Free Government Cell Phones says
Now you know one of the reasons we urge our readers NOT to enroll at street events. If you know what company you enrolled with, you can try contacting its customer service team.
Ramona cirino says
I had safe link phone it was great for when I didn’t have a phone and could not buy a phone
Eric Undem says
Who owns this DUMB website? Is it the federal Government or who is it? Thanks
Free Government Cell Phones says
This dumb website is owned by concerned citizens, Eric. Thanks for your kind words.
daryl c jones says
my name is daryl jones I need a new replacement phones how do it online because I do not have work phone rite now. please email a way to get get one..
thank you
Free Government Cell Phones says
Did you read the article on this page, Daryl?
ShawnTia Jackson says
I need a replacement phone please. 904 258 ****
Free Government Cell Phones says
You need to read the article.
Gretchen Bolster says
I don’t think my free phone’s carrier is listed here. I can’t charge the thing so I can’t turn it on to see what or who my carrier is. Is there another way to figure this out?
Free Government Cell Phones says
Visit the USAC.org website. Click around and you’ll find where they help people solve your exact problem.
Lashonda Kirkland says
I lost my assurance phone and need to get another one. I called the 8883215880 but its just saying to recertify.
Free Government Cell Phones says
Assurance Wireless Customer Service
1-888-898-4888
https://www.facebook.com/AssuranceWireless
Email: ourteam@assurancewireless.com or awsocialcare@sprint.com
Nikki says
My hat goes off to you sir, for continually being available to answer the concerns for those of us that throughly read the entire article, but weren’t able to find the information we needed. I actually started laughing out loud while reading through all these comments, and shared a few with my husband. You have the patience of a Saint. Each comment that displays just how ignorant/lazy/stupid people are seemed to leech a liitle more of my faith in humanity away.
I have read through the entire article, and read each of your responses to questions similar to mine, but I want to make 100% sure I understand the new switching providers policy before I do something that will result in losing my phone for a year.
So here’s my dilemma … I have had Access Wireless (Which is a company not listed in your article,) as my lifeline provider in AZ continuously without needed a replacement phone for almost 4 years. Last week I had my purse stolen, which had my Access Wireless phone inside, so I can’t call 6-1-1 from it to contact customer service. I went to their website to read what, if any, information they provided for a phone replacement policy.
** Access Wireless’ lost/stolen phone policy: “Call Customer Care immediately at 1-866-594-3644 to report the phone lost or stolen. An agent will suspend the phone so it cannot be used.” For anyone who may have Access Wireless, this is the only information they provide. My question is, Access Wireless only gives me the option to pay $25 for a ZTE-hunk-a-junk, buy a new phone from their “upgrade phone” store, or BYOP, which none of mine are compatible with. So what I need to know is, with the new change to how often we can switch providers, since I have had continuous service for more than 1 Year with Access Wireless, can I just CANCEL my lifeline account/benefit with Access Wireless, then immediately re-enroll with a different provider? If yes, and the new provider offers new customers a free phone, would that include me even though I’m new to that provider, but a returning/re-enrolling lifeline user? I just don’t want to cancel with Access only to find out I have to wait to get a phone from a different company, because I just completed my annual re-certification through Access. Any help you could provide would greatly be appreciated.
Free Government Cell Phones says
First of all, thanks for your kind words. They are much appreciated.
In answer to your question, you can switch Lifeline service providers every 60 days. Here’s an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Shanita Roriex says
My phone was damaged and doesn’t turn on and I forgot who my provider is how do I replace the phone
Free Government Cell Phones says
The USAC.org website can help you figure out who your service provider is.
Larissa says
My safelink phone was stolen and i called to suspend acct and get a replacement phone i was told by the representative that a replacement would arrive in 3-5 business and gave a ticket number after the arrival time passed go back into safe link again explain to the representative about my private conversation when suspending my account and I was told by that Representatives that they do not offer replacement phone what can I do to get a replacement phone since I was giving false information
Free Government Cell Phones says
You have a couple options. (1) You can pay for a replacement phone. (2) Assuming that you’ve been with your service provider longer than 60 days, you are eligible to switch to a different service provider who will then provide you with a new smart phone. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Fran says
This happened to me as well. I’ve been looking around to find a deal but I just can’t afford it. Got some fun pricey car problems I just found out about. 🙂 Other than Assurance and Safetlink, are there any other providers that offer an android smartphone? I’ve been looking online but the articles are too far in the past where the information could be out of OR I get conflicting information. I don’t want to sign up with a provider expecting a decent phone and then receive another “smartphone” like Assurance did. lol. But Safelink’s was great I was so surprised and appreciative! Then a crack head on the street stole it. -_-
Free Government Cell Phones says
EVERY free government cell phone company is required to offer smart phones to all new customers, Fran. We’re going to go out on a limb here and say that we assume that they all offer Android phones. Here’s where you can find all the companies offering plans in your state:
https://www.freegovernmentcellphones.net/basics/qualify
Katie says
I lost my phone and I don’t know to do to get another one
Free Government Cell Phones says
Start by reading the article on this page, Katie.
Penny Hayes says
My phone quite working I looked no sim card plus it’s so small I can’t use it so I’ve been waiting for a sim card for my Samsung Galaxy note ,been waiting since October 22 and I still have nothing please send sim card so I can use my own phone because I can’t use yours he stut it off
Free Government Cell Phones says
We are not your service provider, Penny. You need to contact its customer service team directly.
michelle Renee Roark says
This Michelle Roark my free safe link cell phone broke and cant get in to it I need new one how do I get replacement one
Free Government Cell Phones says
Read the article, Michelle.
John says
I need to know how to file a formal complaint. Had a tech laugh at me while he was still on the line.
Free Government Cell Phones says
That cad. That blunder. That rapscallion. He should be ashamed of himself. Here’s an article that tells you how to report that rude son of a bitch:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
John Smith says
My phone was stolen I’m sorry I don’t read can you help me out
Free Government Cell Phones says
We’re not sure how to help you if you don’t read, John. Since this is a print medium, you won’t know what our answer is if you don’t read. Maybe you can get someone to read this website to you.
Keeshun Jackson says
My phone was stolen,please cancel my service someones been using illegally.contract name is Keeshun Jackson,i forget the number! i think its 310)367-****. sorry not sure if the numerical is correct! you can close by name!!thannk you!
Free Government Cell Phones says
Please read the article above, Keeshun.
dennis henke says
I lost my phone in woods can I get a new one?
Free Government Cell Phones says
One idea might be to read the article on this page. You know, the one that’s titled, “How do I get a replacement for a lost, stolen or broken phone?”
Nic says
Whoever is commenting from “Free Government Cell Phones” account has quite the snarky attitude. The title of the article says “lost, stolen, or broken,” yes, however all through the article only describes “lost or stolen,” so it’s understandable why people are confused. Have a little more professional compassion rather than snarky attitude please. I’ve read three responses with snarky replies and it’s unprofessional.
Free Government Cell Phones says
Who said you get to determine what’s snarky and what’s not, Nic? It’s our website and we’ll be snarky as hell if we want to be. As we always say, you could just visit some other website that specializes in the Lifeline free government cell phone program and spends more time answering readers’ questions…if only there were such a site. Unfortunately for you, there isn’t. This is it. This is the original and by far the biggest website dedicated to this subject, and as far as we know, the only one that actually answers questions day in and day out. So you’re out of luck. This is it. Either shut up and put up with some occasional snark or go without what this website offers. Got it?
Eric Francis says
I lost my cell phone, I tried to call safeline wireless to cancelled to contract. Could I replaced my old phone, can get a new one?
Free Government Cell Phones says
You’ve left out some information, Eric. What did Safelink say when you called them? What did they tell you about cancelling your contract and/or replacing your old phone?
Jean says
I lost my phone
Free Government Cell Phones says
Sorry to hear that, Jean. Too bad you can’t find an article called “How to I get a replacement for a lost, stone or broken phone” that’s chock full of info that would tell you what to do.
amy says
Anyone know SafetyNet wireless’s policy? I’m in Southern California. Service is the worst. Anyone have a recommendation for a decent service Company in Southern California?
Free Government Cell Phones says
Readers? Anyone want to give Amy an opinion?
Tim T says
Dear free government cellphone guy.
You are quite the smart ass to most of these folks. I understand most people don’t read what they should or follow direction the way they should but if you are finding yourself burnt out on these folks and can’t keep yourself from being that way towards them then shut he site down and do something else that don’t involve the public such as a garbage man or one of those guys that drive around and clean out Porta potties. You would be perfect for that but I understand why they think your a real government official it’s your shitty attitude maybe?
Free Government Cell Phones says
You want a shitty attitude? Go screw yourself. Is it really asking too much for people to actually read the words on a page before asking a question that they could easily answer for themselves? You are a moron. In fact, that may be giving you too much credit. Go read another free government cell phone website that delivers the sort of information and service that we deliver day in and day out 365 days a year. Oh, wait. What’s that? There is no other website that comes anywhere near matching what we offer? Looks like you’re out of luck, moron.
robin says
hi my assurance phone is worn out how do I get a free replacement phone sent to my address.
Free Government Cell Phones says
Read the freakin’ article on this page, Robin. Jeez, it’s getting to the point that we just can’t believe how lazy some of our readers are. To repeat, read the freakin’ article on this page. Is that asking too much?
robin says
well jez back to you im not lazy idiot I have dyslexia and the add says that you can get a free onetime replacement phone jez how abour reading your own add.
Free Government Cell Phones says
We don’t have any ads. Whatever ad you read was not ours.
elizabeth POOLE says
I was hit in a car accident and shattered my phone all over my totaled van…Can you assist me in getting another phone
Free Government Cell Phones says
We are absolutely dumbfounded that people leave comments like yours below an article titled “How do I get a replacement for a lost, stolen or broken phone?”
Gary Godsmack says
Qlink charges $25 for a replacement phone….I have already replaced my lost phone once but now that one was stolen and it is being used every day by someone…….I JUST WANT TO CANCEL MY QLINK PHONE but the company doesn’t offer that option……how do I get my stolen phone turned off without paying qlink?
Free Government Cell Phones says
Why shouldn’t you pay for what you received, Gary? You ordered it. You received it. It’s not Q Link’s fault that it was stolen. Man up, dude.
Dale Juliano says
I got a phone from QLink and started my Lifeline benefit with QLink. The phone no longer works. If I transfer my Lifeline benefit to another company, will the new company send a new phone or would the new company want me to use the phone I already got from QLink? Thank you in advance, Dale Juliano
Free Government Cell Phones says
You can change service providers every 60 days if you wish. Yes, the new company will send you a new cell phone.
Grateful Customer says
Some of you should be asbamed of yourselves for the comments posted….& many need to go back 2 your public school & learn how to spell basic English…i just wanted to say THANK YOU 2 SAFELINK for my free phone!!! I am a single mom who supports my kids by WORKING & not freeloading off TAXPAYERS. We have NO HEALTH INSURANCE so we do get Medicaid. But i pay my HOUSE PAYMENT (NOT PUBLIC HOUSING) BUY OUR GROCERIES & WORK HARD 5 EVERY PENNY UNLIKE THOSE WAITING ON THE FIRST OF THE MONTH…Never had the extra money 2 have the LUXURY of a cell phone, so THANK YOU VERY MUCH 4 the phone!!! I Appreciate it very much & there really are people in NEED , not like those who are content in poverty…as long as they blame ANYONE BUT THEMSELVES 4 THEIR ECONOMIC STATUS..
Rhonda says
I was told I could use my own phone by SafeLink but it only worked for about month now it won’t let me call or get calls on my own motoz2
Emad oglah Sahawneh says
My phone is not working and I want to return it to you because I don’t want it thank you so much
Free Government Cell Phones says
We are not the phone company.
Fla says
What a scam safe link never sent my phone? What kind of program is this? This is since Aug sent all my paperwork now they tell me not entitled too a phone !??? Govt needs too do better are they ser ious?
Jennifer says
What is q links replacement policey
Free Government Cell Phones says
From their website:
Q LINK Wireless customers shall have up to fourteen (14) days from the delivery date of their Mobile Device to return any defective Mobile Device and/or accessories to Q LINK Wireless. Q LINK Wireless will exchange a defective Mobile Device for a replacement phone, at Q LINK Wireless’s discretion, during this period, only pursuant to the terms of the Limited Warranty (Section 27) set forth below. For a defective phone replacement, call Q LINK Wireless Customer Support at 1-855-754-6543.
Brittany Milanak says
My phone got stolen from me can I please get a replacement phone
Free Government Cell Phones says
Did you read the article on this page, Brittany?
Alesia durgan says
Is there any way i can go online somehow to replace my phone
Free Government Cell Phones says
You didn’t mention who your service provider is, but we’d suggest going to its website to see if that is a service they offer or if you can contact customer service via email or an online chat.
Michael Paul Bravo says
Living in Colorado, I had a basic model free Obama phone from Blue Jay Wireless. Then the company switched to (Standup Wireless) I think? Any way, I lost the phone down dumpster diving for food. I make contact with Standup Wireless, they suspend my number and service but they tell me I have to buy a $20.00 phone. I write back reminding Darrin, (the Standup representative), if there was true economic reason why I couldn’t pay a cell phone in the first place, supported by the programs I qualify for), it is hard to believe that you (Darrin) and Standup Wireless would work against the Lifeline purpose of service.
Money is a barrier for a certain population; congress recognized this fact and enacted legislation productive, and made basic, simple phone service free for those who couldn’t before afford to be connected to the rest of the world.
So… now we are back at the $20.00 Standup Wireless asks me if the have to send me cell-phone replacement. This is peculiar. Take pause for two issues. First, Standup Wireless is similar to BlueJay Wireless because, both of their business company models provide qualified customers an extremely simple telephone device. Standup Wireless has no true claim to feel cheated or “taken advantage of” seeing that the fact is Standup Wireless has never provided me a phone in the first place.
How can this company expect this same population, who couldn’t afford phone service in the first place, to some how generate the funds now. The reason why we qualify for free phones and free basic service is because we have expendable cash.
I asked Standup Wireless if they have a service of collecting old phones and using these old phones for the purpose of replacements. Standup Wireless told me their company had no service such as this. Only after I asked and persisted, did they let me know that if I had an old T-mobile phone, I could possibly use that to continue my service. Is T-Mobile lying when they tell me my only option is to purchase a new phone or find access specifically to an old T-Mobile phone?
Free Government Cell Phones says
It’s pretty rare for any of the free government cell phone companies to give out free replacement phones, Michael. We won’t say never, but rarely. Most of the companies also offer BYOP (Bring Your Own Phone) plans such as the one described to you. The only catch is that the phone your bring to the program must be compatible with your service provider’s network. Not all cell phones are compatible with all networks. So everything they told you is true although it’s not exactly what you wanted to hear.
Angela Casey says
I have an old Verizon phone will it work to replace my assurance wireless phone…? If so where do i go online to change or a phone # please…
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, Angela. You need to speak to your service provider’s customer service or tech support team to find out if the specific make and model you have is compatible with the service provider’s network. You can contact them by calling 6-1-1 on your free government cell phone.
Mark Way says
I called Assurance and asked for a new phone. I have had it for years. The lady said ok. It would take 7 to 10 days. Its been a month.Tried calling about the new phone.Now mine doesn’t work anymore. I am 66 years old. Is it normal to be cut off for asking for a new phone? I am puzzled. I had just reapplied for a new year.
Free Government Cell Phones says
It shouldn’t be normal. You should expect to pay some relatively reasonable fee for the new phone, but you shouldn’t be jerked around like this.
Campbell Janssen says
I got a new phone and service in Las Vegas NV and it is a Vortex Beat 8. All of a sudden it says
” no sim card ” it is inside the phone and have tried everything. I put the sim in a friends Tmobile and it registered so its not the card. I cant figure the actuall carrier im using How do i find this out??
Free Government Cell Phones says
If your phone is working, use it to call 6-1-1 and you will be connected to your service provider’s customer service team. If it’s not working, visit USAC.org and they can help you figure out who your provider is.
2105552550 says
611 or (not recommended) but… A thin piece of paper between the back of your sim and the port to push the connection better together.
Free Government Cell Phones says
We can’t/won’t vouch for this idea, but we’re glad it worked for you, 210.
Darrell Banks says
Hi my name is Darrell Banks I am a Assurance Wireless plan user i am disabled and my service was suspended i spoke with a representative And explained i will be returning the phone i just simply for got in the mail on Saturday 08-25-2018 if there is in anyway you can reactive my service this will be greatly appreciated right now I have to go 45 minutes away to get to a phone that is working and this is if the office building is open or allows me to use there service so I Hope you can see the desperate need for me to to have a working phone i sincerely hope you do understand and will activate my service today i do apologize for the inconveince and i will be waiting for your prompt response.
Free Government Cell Phones says
Sorry to hear about the cancellation, Darrell, but we are not Assurance Wireless, so we cannot reactivate your phone. You’ll need to contact customer service and we wouldn’t be surprised if you end up needing to re-enroll. Good luck.
BENITA Mosqueda says
I lost my cell phone how can i get a different one
Free Government Cell Phones says
Start by reading the article on this page, Benita.
Alicia says
Im in need of a new goverment phone mine got too i was on bus i had bags in my hand my phone feel out my hand and i bent down grab it and someone had picked it up already it was a sky brand phone
Free Government Cell Phones says
Did you read the article above, Alicia?
James Hilbe says
How do I get a replacement phone ?
Free Government Cell Phones says
Seriously, James? Did you really leave a comment that says, “How do I get a replacement phone?” right below an article titled “How do I get a replacement for a lost, stolen or broken phone?” This is proof, we suppose, that the old saying is correct: You can lead a horse to water, but you can’t make him drink.
Jervere K Smith says
I lost my phone i dont know what companie i was with to replace it
Free Government Cell Phones says
The USAC can have you figure out which company you were enrolled with, Jervere. Visit them at USAC.org.
Arnold L Goff says
My phone was stolen and I’ve been trying to get a new replacement phone please help.
Free Government Cell Phones says
Did you read the article on this page, Arnold?
Nicole Newsom says
My safe link phone was stolen and I was wondering how to get a replacement
Free Government Cell Phones says
You didn’t happen to notice the title of the article on this page, did you?
Victor Bidokwu says
How do I get a replacement battery for the Samsung phone please advice. Its the little phone thanks
Free Government Cell Phones says
Did you read the article, Victor?
Niang Hau Cing says
My simcard was damaged . My phone is government free phone.How do I get back my number?
Free Government Cell Phones says
Contact your service provider’s customer service team ASAP, Niang.
Melinda Rivera says
I need replacement my phone broke
Free Government Cell Phones says
What does the article tell you to do, Melinda?
Melinda Rivera says
My phone broke I need replacement please
Free Government Cell Phones says
Did you read the article on this page, Melinda?
marie castro weber says
i broke my phone the charging port is unable to charge please send me a new phone
Free Government Cell Phones says
We can’t send you a new phone because we are not your service provider, Marie. This is an independent informational website. You need to do as the article instructs.
Michael R Dionne says
I received a Safelink ZTE smart phone about a year ago. Recently it was lost or stolen, I’m not sure which. I tried to call to report it but could not find a number to call. The only option I could find was to cancel my service. I have a Moto E second gen and tried to start my service back up with it but now safelink wants me to reverify my information. When i first started with safelink I received my phone in a matter of days, verification was done by you online. I used that phone for approximately 7 years, Four years agp I moved to subsidized apartment. A month after getting moved I realized it was time for my recertification with safelink.My phone service was canceled. I had forgotten about the 30 day rule for a notice of change in address.I tried for 2 years to get service . I sent pictures of documents via email.They were not good enough, then I sent photo copies on 2 different occasions. Please help me get a working phone and activate my service.
Free Government Cell Phones says
If your service has been cancelled, you should be free to enroll with ANY other free government cell phone company offering service in your state. Here’s where to find all those companies and plans:
https://www.freegovernmentcellphones.net/states
And here’s an article telling you how to make the switch from one company to another (we’re not sure you’ll need this info, because you are not actually switching, but better safe than sorry):
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Donna Henry says
my safelink got broken and I need to have it deactivated. please. I haven’t had it long. enough to get a replacement
Free Government Cell Phones says
You need to contact your service provider, Donna. We not that provider, so we cannot deactivate your account.
Amy Gould says
Hello. I was sent a phone from you over a year ago. It was stolen in SC. I was told that I would have to wait 3 months for a replacement. Since then, you sent me a SIM card to put in another track phone, and subsequently provided me airtime service on another track phone I had purchased. Before I get myself to a store where I could do that all over again, I was wondering if I am eligible for a new phone, or just another SIM card. The phone I have now fell into salt water. I doubt the rice trick will work. It has been a few days.
My current phone number is 401 338 ****. I thank you in advance for your response. I wish I could call instead.
Free Government Cell Phones says
You will probably not be eligible for a free replacement (but who knows? Maybe you’ll get lucky). If that’s the case, you can always switch to a new service provider, who will then be required to provide you with a smart phone.
Emery dixon says
My phone dose not work anymore it won’t call out or anything I need another one because this one stop working
Free Government Cell Phones says
Check the article above one more time, Emery. Does it say anything about getting a replacement phone by leaving a comment on an independent informational website?
Jean Brown says
I lost my obama phone about 1 month ago how do I get a replacement phone
Free Government Cell Phones says
Well, we don’t know about you, but we’d start by searching the internet for an article titled “How do I get a replacement for a lost, stolen or broken phone?”
Martín E. Romero says
I want to report that my cell phone was stolen. The number is 787-546-****. The person who stole it is making obscene calls to my famiy and friends. I am not intetested in a replacement, my request is that the phone can be inactivated as soon as posible. Thanks for your help.
Free Government Cell Phones says
Check the article above, Martin. Does it say that you can deactivate your account by leaving a comment on an independent informational website?
Brandy says
Can i use a phone i already have to replace a lost one?
Free Government Cell Phones says
Maybe. But only if your phone is compatible with your service provider’s network. Contact customer service to find out if your particular make and model is compatible.
Tina Christenson says
OMG!! Who ever is answering all these “posts” must be a saint!!! I was looking for some info & then a comment caught my eye, & WOW 😵 there are some dumb people out there!!
Hope you get paid well for this!! Thanks, & Have a great day!! 👍💯📵
Free Government Cell Phones says
Well paid? Our compensation consists of the coffee we can drink and praise from the boss when we offer an occasional funny response.
Sean says
Hahahaaaa!!!! Do you actually sit there all day and reply to every moronically redundant question? You are a patient man or woman…. Ok, my turn. I have a budget mobile. It got squished. The number iz still active, but there is no budget mobile to contact anymore for a replacement. I dont want to switch carriers because ive had the same # like 6 years… Any idea who i could contact?
Free Government Cell Phones says
Yes, we sit here all day (and sometimes all night) answering the same damn questions over and over and over again. We give polite answers to virtually every question, but every once in a while we just plain snap and our answers aren’t quite so polite.
You win the award for funniest question of the day. If any readers don’t know why this question is hilarious, you need to read the comments below.
Sammygrimesjr says
Lost my phone
Free Government Cell Phones says
Read the article.
Samantha mcintosh says
I just came back from the store n didn’t relize I lost my phone out of my pocket I’ve tried to call it but someone must of shut it off I need a replacement Asap due to my kids having lots of docs appointment
Free Government Cell Phones says
We don’t think you can get a replacement phone by leaving a comment at an independent informational website. But we might be wrong. Please read the article above and let us know if our recollection is correct.
Melissa Smith says
My phone is broke
Free Government Cell Phones says
Read the article, Melissa.
Christopher Howard says
I recently had a phone with your company but due to an incident that had me locked up in jail for a short period of time, I lost my phone and wanted to know if I could get an replacement or do I have to resubmit another application to get a new phone and number.
Free Government Cell Phones says
No, you never had a phone with our company because this is an independent informational website, NOT a free government cell phone service provider. If you have not used your former phone for 30 days or more, your account has probably been cancelled. That means you can enroll with any free government cell phone company offering service in your state. Here’s where you can find those plans:
https://www.freegovernmentcellphones.net/states
clarence says
my government phone with lifeline has blank out
Free Government Cell Phones says
Did you read the article, Clarence?
Grace says
Lol am I the only one that read the artical? They cannot give you a free phone. Where you can get one is at one of the locations above. This website should help you choose which one is best for you.
Hahaha thank you to whomever wrote this. Once read it is applicable and useful.
Free Government Cell Phones says
Music to our ears, Grace.
Patricia williams says
I have had my phone for a long time and it can be fully charged and once you call someone you on it for one minute and it goes dead….. can you please send me another free phone for phone number 864 305-****
Free Government Cell Phones says
We cannot send you a replacement phone because we are not your service provider, Patricia. This is an independent informational website. You must contact your service provider’s customer service team.
Michele M Jackson says
I need a replacement phone for my number. 661-421-****. Please help me. My phone was broken last night and already my voice-mail is saying my phone number is disconnected
Free Government Cell Phones says
Read the article, Michele, read the article.
Diane Price says
I accidentally split coffee on my phone SafeLink and it’s not working anymore. Can u help me. Thank you.
Free Government Cell Phones says
We can help you, Diane. Read the article on this page.
Hassan Abdul Hakim says
Yes I would like to reapply for a phone ,mines got stolen a long while back. Thanks
Free Government Cell Phones says
You are free to re-enroll with any free government cell phone company offering plans in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Angelica aros says
my phone is broken how can I get a replacement
Free Government Cell Phones says
Start by reading the article on this page, Angelica.
Rachel Alvarez says
To whom it may concern:
As of June 7, 2018 my phone is not in working order due to malfunction of the electronic device, as I am guessing that is the issue. At any rate, I respectfully request a replacement cell phone at your earliest convenience. Below is my contact and cell phone info. If possible please submit my request ASAP due to no access to emergency contact after public hours.
Rachel Alvarez
**Drivers license and picture of myself both submitted to approval dept on file, by Krystal in the Brookstone shopping center, in Lake Elsinore, ca.**
ZTE Model#Z798BL
S/N 32F477150E3C
951-447-****
Please contact via e-mail. Thank you in advance for rushing my request.
Free Government Cell Phones says
We are NOT your service provider, Rachel, so we cannot do any of the things you request. You must contact customer service to solve your problems.
brenda hawk says
some one stolen my Purse and my phone was in it..,I would like a replacement phone.
Free Government Cell Phones says
Did you read the article above, Brenda?
Pamela reddick says
My phone is broken need another
Free Government Cell Phones says
Read the article and do as it says, Pamela.
Paula brandenburg says
My phone is broke and I need a new replacement please.
Free Government Cell Phones says
C’mon, Paula, read the article.
aila luuri rider says
I need a replacement phone pH no longer working it was dropped and scream is no longer working
Free Government Cell Phones says
We assume you meant “screen,” but we like the word you used instead. Read the article on this page, Aila.
QUNRONGCHEN says
my wireless(phone) was broken ,so it is not work this month. its number is 1 630 613 ****.
Could I get a replacement phone?
Thank you for your help.
Q.R.CHEN
Free Government Cell Phones says
Did you read the article on this page, QR?
Ana Marquez says
The reason I’m texting is cause I trying to get another phone service.But since the last phone service I had Rand out of service and in order for me to get another phone I would have to disconnect the last phone number I had but the bad thing about it is that I don’t remember the phone number
Free Government Cell Phones says
We’re not quite sure what you’re asking, Ana, but if your free government cell phone is still working, call 6-1-1 to be connected to customer service. They can help you out.
chester simpson says
I would like to cancel service to my lost safelink free phone. I do not wish to replace it.
Free Government Cell Phones says
We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Chester? Where does it say that?
MIchael A. Thomas says
Hello I lost my phone and I need a replacement phone.
Free Government Cell Phones says
We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Michael? Where does it say that?
mark gilbert says
my phone was a flip 4G. Not a smart phone.
mark gilbert says
help, while changing a flat tire, i used my ph. to call work to say I would be late. chanded the tire and hurried to work. Realizing I left my ph. I returned to the spot and no ph.. Had someone at work call me so I could hear it ring in the truck. It did not. My son & I both searched the site of the ‘tire change’ and we found nothing. Please help me get a replacement.
Free Government Cell Phones says
Read the article above, Mark.
Leonard Browder says
Lost free phone and do nit know provider please disconnec. 443-413-****
Free Government Cell Phones says
We cannot disconnnect it because we are not your service provider, Leonard. It will be automatically disconnected if (a) You neither make nor receive a phone call or text for 30 days, or (b) You don’t recertify on the one year anniversary date of your enrollment.
Misty Mulreany says
I lost my phone
Free Government Cell Phones says
We just went back and read the article on this page again and we can’t find anything in the article that says you can cancel your service by leaving a comment on this website. Could you help us out, Misty? Where does it say that?
Edward Bundy says
Lost my phone and need replacement.
Free Government Cell Phones says
Did you read the article, Edward?
william kent says
my phone is not working
Free Government Cell Phones says
Did you read the article, William?
Shana says
Hi! I also wanted to add, Safelink customer service operators are extremely hard to understand, but YOU’RE GETTING A FREE PHONE! They will replace broken phones at no charge, and it’s usually a better one. Also, I do not for them. I am just grateful to these programs.
Joyce A Patterson says
I been with safelink for over 8 years. And the last time i tried to renew my phone service for another year. Safelink told me my information was wrong. Now i can’t get no more free minutes and to top it all off you are telling me am not who i say i am. Please help me to understand that i have had the same number with this company all this time and now am not the same person
Free Government Cell Phones says
It’s impossible for us to explain your former or current relationship with Safelink because we are an independent informational website. If you’ve been cancelled by Safelink, you should attempt to enroll with any of the other free government cell phone companies in your state. Here’s where you can find all those companies and their plans. Check them all out to find the plan that fits your needs best:
https://www.freegovernmentcellphones.net/states
FAREEHA N GULBAZ says
I lost my safelink phone I can I get other?
Free Government Cell Phones says
Read the article on this page, Fareeha.
Charles Wheatley says
my number to my phone is 818-274-**** stop working? how do I get it turned back on? I have no phone.
Free Government Cell Phones says
Contact your service provider’s customer service team, Charles. You can do it by phone if you can borrow someone else’s, or check your service provider’s website to see if it offers an online chat or email function.
Daniel Rothwell says
Can’t call you about my phone because it’s dead! HELP!!!! Need phone! My number is 727-482-****… May be able to get in coming calls.
Free Government Cell Phones says
No, you can’t call us about your phone because we are not your free government cell phone service provider. You can find your service provider’s contact info on our “Providers” page. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Amir hussain baligh says
Hello my name is amir baligh I use safelink Mobil free government but my phone is broken what should I do?
Free Government Cell Phones says
Did you read the article, Amir?
Michael Alfred Beuttler says
I have a phone that has a broken cover. I was told that a envelope would be sent and I could get a replacement. When the phone arrived in the male, ii was broken. Please help if you can. Michael Beuittler. Thank you
Free Government Cell Phones says
We’re not your service provider, so there’s nothing we can do, Michael. Contact customer service and demand that they solve this issue.
Vickie Fritz says
I put my info. Into my phone per instructions and all of a sudden the site was gone. I can’t seem to locate it again. The info I put in was from my bank card because the phone with #3602323302 was stolen and we are trying to locate it. What is going on? Im attempting to locate the stolen . Not find out about a replacement.
Free Government Cell Phones says
We don’t have a clue what “site” you are referring to, Vickie.
Clarence says
I wanna cancel my life wireless phone service
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone, Clarence.
Anna m Rodriguez says
My cell phn got stolen
Free Government Cell Phones says
Sorry to hear that.
jerrica says
can u send me a replacement phone?
Free Government Cell Phones says
C’mon, Jerrica, does the article say you can get a replacement phone by leaving a comment on this independent informational website. Read, people, read.
Martha Roberts says
Hey my name is Martha Roberts I was wondering if you could send me a replacement phone
Free Government Cell Phones says
No, we cannot, Martha. We are not your service provider. This is an independent informational website with ZERO affiliation with any free government cell phone service provider.
bruce steele says
lost phone need service stopped
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Bruce.
Paulette Grube says
I also lost my cell and need my service stopped but I don’t know who my provider was and the cell was a BLU from Target. I need to turn it off. I also need a new sim with a different #. Is this possible and how do I turn my old one off?
Free Government Cell Phones says
Check out the USAC.org website. They will help you find out who your service provider is.
Delvon Gray says
What the number so i can suspended my service
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be connected to customer service.
faith brown says
i had a safelink phone from goverment program and some one stole it the # was 228-209-**** my name is faith *******. i have no phone to call safelink so please send me something to help me. my email is *********@gmail.com. i really need a new one. i am handicapped and i rely on that phone for emergencies. thank you so much.
Free Government Cell Phones says
Sorry, Faith, but this website is not operated by Safelink. You need to contact that company directly.
Alie says
I have a brand new straight talk phone in box the Sim card has not been touched either can I use that Sim card and phone to replace my stolen phone ?
Free Government Cell Phones says
This is one question we never answer, Alie. There are too many variables, so we always urge readers who ask this question to contact their service provider’s customer service team for the most accurate answer.
Jessica Robinson says
My safelink phone was damaged screen busted up I’d like to get my REPLACEMENT phone. I have a phone to use if I could get a new SIM card with new number but keep.same plan that would be awesome
Free Government Cell Phones says
You need to contact customer service to start the replacement process, Jessica.
Tammy says
Can i have this job of answering these questions? Think it would be fun. 😊😊
Free Government Cell Phones says
Sometimes it’s fun, Tammy. But other times when you’ve answered the same question about a thousand times, you just want to scream.
Lydia Valencia says
Need to replace lost phone, can I get a replacement please.
Free Government Cell Phones says
Not from us, Lydia. We’re an independent informational website, not a free government cell phone service provider. You need to contact your service provider’s customer service team directly. And you might want to actually read the article on this page.
Lesley Campbell Manning says
Im trying to help my mother get her safelink phone replaced if anyway possible. i was hoping someone could help me. it’s been quite some time since its been gone and shes getting worse health. i live about 20 minutes away and have always been there 4 her. if there’s anything u could do towards a replacement i would so appreciate … My name is Lesley. Her phone was registered in hsr name Evelyn Campbell. not sure of the number any more im sorry that might not help at all. please contact me anything else u may need please. God bless!
Free Government Cell Phones says
We cannot contact individual readers due to the volume of comments and questions we get every day, Lesley. But we can answer your question.
You need to contact your mom’s service provider’s customer service team. If the phone still works, use it to call 6-1-1 and you’ll be connected directly to customer service. If it doesn’t work, you can find contact info on our “Providers” page. Just click on the service provider’s name and you’ll be taken to an article that includes the contact info you need. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Keep in mind that you will probably be required to pay a small fee to get a replacement phone.
Gloria says
I need to cancel my safelink account I have lost my phone when I was ice fishing it fell in the hole thank you
Free Government Cell Phones says
You need to contact Safelink customer service directly, Gloria.
johnwygrecki says
I am trying to contact them, I am homeless, living in the mountains and can use a friends Internet Connection for a little while, why do I need to call them to report my phone lost, I DO NOT have a phone!
Free Government Cell Phones says
We’re completely confused by your comment, John.
Kayla’s says
I’m trying get a replacement phone and I don’t have a phone to call to get one and I move ….
Free Government Cell Phones says
We provide all the contact info you need on our “Providers” pages. You can find your provider (and its contact info) at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Chuck says
You have the patience of Job.
Free Government Cell Phones says
Job was an amateur compared to our comment moderators.
Karen Andrews says
I need a new phone because my old phone is not working so if you would please send me a new phone please
Free Government Cell Phones says
We are NOT your service provider, Karen. This is an independent informational website. Do as the article instructs.
John says
These comments are hilarious and slightly depressing. Do people not even bother to glance at the article? Good God.
Free Government Cell Phones says
We’ve said the same thing a million times, John.
Beverly Rossi says
Phone will not allow me to make calls. the screen says Hand free activation and also Cancel. After allowing a few minutes I cancel and go to dial a phone number. It says number or code is incorrect.
Is it possible for you to send me an e-mail as I have not been able to find a phone number to call you.
I would like to have a replacement phone.
Thank you,
B Rossi
Free Government Cell Phones says
Sigh. We are not your service provider, Beverly, so we can neither fix your phone nor provide the information you want. This is an independent informational website. To find your service provider’s contact info, click on its name in the article at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Charles Brewster says
My phone was stolen. I need a new one because all my Dr phone numbers and Lawyer from Social Security is on there. What can I do. How can you help?
Free Government Cell Phones says
Read the article on this page, Charles.
Gerald M Brown says
I would like to have a replacement phone.
Free Government Cell Phones says
Did you read the article on this page, Gerald?
Valerie Perez says
My phone was stolen and I need to cancel the service temporarily how do I go about temporarily cancelling the the service?
Free Government Cell Phones says
Start by reading the article above, Valerie.
Gerron Overstreet says
I’ve called twice to get a replacement phone. Around January 15 I talked to a representative. She said that since this was my first replacement ( and it is) that it would take 7-10 business days. She took my address and that was it. 2 weeks later I called to check on the delivery date. The new representative said she had no idea what was going on (after putting me on hold to talk to a “supervisor”) then hung up on me! When I called back my estimated wait time went from about 30 secs to 4 hours! I have no idea what to do. The phone freezes every single time I use it and the screen is so cracked I can barely see it. Please give me a useable suggestion.
Free Government Cell Phones says
We get so many stories of horrible service from all the companies. It really is horrible. The problem you now have, Gerron, is that your phone has gone so long without being used that your account may have already been cancelled (that’s supposed to happen after 30 days). You are doing what you need to do, and it’s a pity that your service provider isn’t actually offering any service. Have you tried contacting customer service by email or checking its website to see if it offers an online chat service?
Becky williams says
whoever is answering these peoples concerns has no buisness being a business person..read the answers some of these people got.i mean,why have this on here when its no help to anyone at all and the one answering the questions has to be a very miserable person to respond the way they do….wish your boss was contactable….
Free Government Cell Phones says
This is “the boss” responding, Becky. I’ve read over the last couple hundred questions and our moderators’ responses and they have done an outstanding job. If you are not satisified with the work our selfless staff produces, perhaps you should visit a competitive website that answers its readers questions as thoroughly as we do. What’s that? You can’t find any other websites that actually answer its readers questions? How will you solve that dilemma, Ms Williams?
Becky williams says
I need a replacement phone,yes i did read the above,but when i click “go here”it brings me straight back to here so what do i do
Free Government Cell Phones says
We are not sure what “Go here” you are clicking on, Becky.
Michael says
I believe she’s talking about all the links on your website direct you to other pages within this site and not the company site. I know I opened multiple tabs thinking that the links attached to the service providers names would take me to their website. Either way I think it’s fairly simple and takes only the smallest common sense to figure out that you don’t have any involvement in the lifeline program and are only providing information and what needs to be done after reading your website.
Oh by the way my phone hasn’t been working and I need a replacement could you send one right away. Posting a comment on a article online is how you get one right?
Free Government Cell Phones says
Hilarious, Michael. We will, of course, send your phone out immediately.
Willie Mccall says
Phone was stolen. Need replace
Free Government Cell Phones says
Did you read the article above, Willie? Does it say you can get a replacement phone by leaving a comment here?
Shamica Braxton says
My phone is lost and in need of a replacement
Free Government Cell Phones says
Did you read the article, Shamica?
Rosany Raices says
Saludos
Para sustituir el equipo pues la bateria se inflo y no tenia coneccion con el equipo.
Rosany Raices
Free Government Cell Phones says
No hablamos español, Rosany.
leann burns says
my goverment phones broken number 274 980 ****. my name is leann burns. im not applying for new one
Free Government Cell Phones says
Did you read the article, Leann?
Susan says
My question is regarding Budget Mobile. I saw on your site that they are no longer in the Gov. free phone business anymore.
Since that is the case, any suggestions on how to get a replacement phone from a company that no longer services its previous customers?
I understand that I should contact them, however, their website is down and their phone number is no longer working.
Is it best to simply start all over again with a different company? Fill out a new application form, etc?
Free Government Cell Phones says
Most Budget Mobile customers have been taken over by enTouch Wireless. Go to our “Providers” page and click on enTouch. In addition, you are eligible to switch to any other company if that’s what you choose to do. You can find all the companies offering plans in your state at this link:
https://www.freegovernmentcellphones.net/states
Krissy Ferrell says
I have lost my phone I have no way of calling is there any way I can get a freeze on my phone 615 423 **** Krissy ferrell
Free Government Cell Phones says
What does the article tell you to do, Krissy?
PHILIP L LOMBARDI says
Hi, I actually read the article. I joined Access wireless and they sent me a broken ZTE N817. I can’t get any response from them. Any advice?? Should I cancel my service and try a different provider?
Free Government Cell Phones says
Unfortunately, you cannot cancel your service, Philip. You are stuck with them for 60 days if your plan includes talk and text only, and one full year if your plan includes data. We’ve had lots of readers complain about their inability to reach a live person at Access customer service, and we don’t have a good answer for you.
Dianna Johnson says
Hello I need to order a new sims card . Could you tell me how to do that please.
Free Government Cell Phones says
Check your service provider’s website to see if you can buy it online. If not, contact your service provider’s customer service team.
Eula R. Culbreath says
I am on Disability and food stamps. My re-certification has been renewed but my phone is broken and I was asking for another phone. The phone name is Coolpad Avail. Can I please get a new phone I still have minutes and internet data still on it but the screen is damaged and I can’t see who calls or text me.
Free Government Cell Phones says
We can’t tell you if you qualify for a new phone, Eula, because we are not your service provider. You’ll need to contact your service provider’s customer service team.
Kevin Baylor says
I’m on disability, food stamps, and I thought what a wonderful thing a phone, well I order it , it took 2 months to receive, had to order a new SIM card, that was 3 more weeks, promise72 hours, in a month and a half, phone quit again, week and a half new SIM card, did not work, been out of a phone for 2 months they safe link, can’t find a problem with it, off line, invalid, no phone, talked to about 9 people,6 in one day , they don’t know their ass from a hole in the groud, thew the phone into the river, good for nothing, never again company sucks.
Kendra Lewis says
I lost the phone that I received from qlink wireless back in November. I asked the company about a replacement and about having the service disconnected and I also asked to have my information and service to be transferred to this phone which is the same model and service carrier as the original. In my opinion who ever is using that phone is committing identity theft and the company is fraudulent
Free Government Cell Phones says
We would guess that someone who would steal your phone would also have no problem committing identity theft.
Ravin says
Stolen phone an u refuse to deactivated the phone
Free Government Cell Phones says
We haven’t refused to do anything, Ravin, because we are not your free government cell phone service provider. This is an independent informational website. Contact your service provider’s customer service team.
ShirleyHarris says
ShirleyHarris I lost my phone need a replacement please
ShirleyHarris says
ShirleyHarris I lost my phone need a replacement please okay that will be just cool i miss my phone so please help me 662-753-**** lost it before my birthday
Free Government Cell Phones says
Did you read the article, Shirley? We wrote it, but we just cannot remember if it says you can get a replacement phone by leaving a comment at this independent informational website. Can you check that out for us?
Mr. Rogers says
My phone was stolen last night. Please permanently deactivate phone.
Free Government Cell Phones says
Read the article, Mr Rogers.
Valerie Styles says
Hello,
I’ve been trying to reach you without any success, no one ever answers the phone, it keeps saying it’s processing and call back in 15 minutes with the same response. My phone is not working it cannot turn on or off. My phone # is 321 527 ****, this phone is old and needs replacing. Please do not send me a phone # to call because all I get are recordings. I just got off the phone with an Ashley and she transferred me over to support; which hung up the phone, so again I have no success with Safelink.
Thank you
Free Government Cell Phones says
You haven’t been trying to reach “us,” Valerie, because we are NOT Safelink. This is an independent informational website. You need to contact Safelink customer service directly.
Leihuanani Luhiau says
I would like a Qlink phone i requested a free phone… But need to change my proof of eligibilty status how do i do that when i can’t find my order.
Free Government Cell Phones says
What is it you need to change, Leiluanani?
C Burks says
I have a Qlinks cell phone. So through emails I’ve informed them how the charger take forever to charge the phone. Sometimes I’ll have it charging overnight with little charged by morning. I’ve ordered another charger…same thing happens. The response was to replace it with a $25 fee. I’m not paying. So I’m trying to find out if changing companies I can know what type(name brand) phone they are offering so I don’t get the same phone again. Why is that so hard?
Free Government Cell Phones says
The best solution for you might be to purchase your own phone so you can participate in your service provider’s BYOP (Bring Your Own Phone) program. Speak to customer service before you buy anything to make sure the phone make and model you want to purchase is compatible with its network.
Rosalba says
I lost my cell phone about three months ago i been trying to find a stand to get a replacement amd can’t find one. i try to apply again online at safelink and sent the required information and I havent gotten any response. there is no mumber to call them.
Free Government Cell Phones says
Go to our “Providers” page by clicking the link at the top of this page. Then click on the “Safelink” name. You’ll find all the contact info in the article.
G e n e i va says
Hi is there any way to GPS a qlink wireless phone before you actually suspended I know the person that stole my phone and I want to press charges and I want to file in the snow report with the police department but I need to find need to locate the phone I looked up is do you have a GPS locator for the qlink wireless phone
Free Government Cell Phones says
That’s a question for Q Link’s customer service or tech support team, Geneiva. Give them a call.
Giam nguyen says
Will you please show me a store location near san pablo ca 94806. I’ll buy e new one for myself . That’s the best way for me. Thanks
Free Government Cell Phones says
Very few of the free government cell phone companies offer brick-and-mortar locations, Giam.
Jessica says
I have no way to call out on this app I’m using! But my phone was stolen last year! And ineed a replacemnet phone! I cant even get a new obama phone til after April 7. Please help!
Free Government Cell Phones says
Did you read the article on this page, Jessica.
Koral krastins says
Hi my name is Koral and my safe link phone has been stolen
Free Government Cell Phones says
Do as the article suggests, Koral.
lopembe sumaili says
Hi, my name is lopembe sumaili and SafeLink phone has be stolen can you send me another one?
Free Government Cell Phones says
Read the article and follow the instructions, Lopembe.
Rhonda says
There are so many different companies I’m not sure which one to use. I have a phone that quit on me right away. I’ve been very ill so I haven’t done anything with it. I had someone helping me and thought they sent it back. Now how do I return this?
Free Government Cell Phones says
You do not need to return it, Rhonda, but you do need to speak directly to your service provider’s customer service team.
patrick nosack says
i am with qlink wireless for my free phone. they sent me a smart phone to replace my old phone. the phone they sent quit working after 7 months. when i told them i need another phone they said pay $25 and they will send me one. i am not going to pay them for a phone. i can not not afford it, and the one they sent me quit working after 7 months. i have no lifeline now. can you help me
Free Government Cell Phones says
Are you eligible to switch service providers, Patrick? If your service includes only talk and text, you can switch after 60 days. If your service includes data, you must wait one full year. Here’s an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
amanda juarez says
I have my phone and my screen is completely out nothing on screen is was working fine yesterday need a new phone
Free Government Cell Phones says
Did you read the article, Amanda?
Jon says
The problem with telling people to read the article is it assumes people know who they got there free phone through. I got mine 3 years or more ago and it busted itself yesterday. I do need a replacement, but I have no idea which if any of these companies to contact. at the end of the day should I just pick one at random?
Free Government Cell Phones says
The USAC can help you figure out who your service provider is, Jon. Its website is;
http://www.lifelinesupport.org/ls/help/default.aspx
Cindy Marshall says
My phone does not work very well. When someone is speaking to me I am unable to hear very well. It sounds as if they are in a deep well. Am I able to get a replacement phone? If so, do I need to return M6 phone after I get a new one?
Free Government Cell Phones says
What does the article say, Cindy?
Michael Migel says
I lost my original flip cell phone, and it was replaced with an android phone. The replacement phone (Android) got broken, and I was told by Assurance Wireless that there were flip and and Android cell phone replacements for it when I originally called, the flip phone costing $20 to replace, and being able to pay for that by using a Virgin Mobile Top-Up card. However, the next time I called (just 2 days later), I was told that “we don’t have flip phones available at this time, check back later”. The VERY next day I decided to call back to see if there were any flip phones in stock, and I was told, “We no longer have flip phones.” I WANT/NEED a FLIP cell phone. Do any of the free phone providers still allow them? From what I understand by their website, ONLY VIRGIN MOBILE/PAY LO phones are able to be used through their company, yet I haven’t seen ANY flip type phones available by VIRGIN MOBILE/PAY LO!
Free Government Cell Phones says
The solution is to purchase your own flip phone and go with a company that offers a BYOP (Bring Your Own Phone) or BYOD (Bring Your Own Device) plan. But PLEASE remember that not all cell phones are compatible with all cell networks, so make sure you check with customer service to confirm which phones you can purchase that will work with your service provider’s network BEFORE YOU BUY.
Mohammad l Rahaman says
My qlink phone handset bad. I want to replace it. phone no 817 874 ****. that are no Ans wer
Free Government Cell Phones says
Read the article on this page, Mo.
Tenisha Broaders says
Hi my name is Tenisha broaders. and I have my cell phone for 6 month and the screen is broke. It not work where can I send my phone at
Thanks you
Free Government Cell Phones says
Did you read the article above, Tenisha?
kary cason says
my phone was stolen and i would like to discontinue service in order to be able to get another phone.
Free Government Cell Phones says
Did you read the article above, Kary?
Cheryl Richardson says
My phone was stolen an would like it disconnected
Free Government Cell Phones says
Do as the article instructs, Cheryl.
John says
How do I report a stolen phone that’s still in use
Free Government Cell Phones says
Start by reading the article above, John.
Chad patton says
I have a very old and outdate phone
Free Government Cell Phones says
You probably have a couple options, Chad. (1) See if your service provider will provide you with a free upgrade. They probably will not, but it can’t hurt to ask. (2) If they will not, you can pay a relatively small fee for an upgraded model. (3) You have the option of switching to a new service provider. All the Lifeline companies are required to provide free smartphones to all new customers. Here’s where you can find an article that tells you exactly how to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Marsha Bailey says
I need to upgrade my phone the one I have is wore out.
Free Government Cell Phones says
Visit your service provider’s website to find more info on your upgrade options.
Nancy says
I lost my government phone and I want to replace another one
Free Government Cell Phones says
Then you should read the article above, Nancy.
Taniya says
I lost my govrenment phone and i was tryn see can i still get another phone
Free Government Cell Phones says
Read the article above, Taniya.
Susan Lewis says
My current SafeLink phone, which was accidentally broken today,was a self-supplied Samsung 4G LTE handset formerly with VZW I used when my previous SafeLink-supplied handset was lost (about a year ago). What do I need to do to obtain a replacement handset? (I’ve only had one SafeLink-supplied handset. I called the Customer Support number twice today and was told (by the same CSR each time) that because this is a self-supplied handset, I must purchase a TracFone handset.)
Free Government Cell Phones says
You should call in again and ask to speak to a supervisor. You should be able to purchase any compatible cell phone to use with Safelink service. But make sure the make and model you select is compatible BEFOFE you purchase it.
Kristen Gallagher says
I am a safelink wireless customer as well and when I accidentally broke the screen on the initial handset safelink wireless provided me, I contacted customer service and I was told the same thing…. I have to purchase my own replacement phone and the phone must be a TracFone device… Apparently Tracfone devices are the only phones that are compatible with Safelink wireless, per safelink representative.
Michael A Jones says
Trying to speak with some one about a one time replacement safelink phone. Thanks
Free Government Cell Phones says
Did you read the article on this page, Michael?
Andy says
Pauline & Latosha, y’all cray cray….
Read !! The !! Instructions !!
Free Government Cell Phones says
Hey, don’t pick on Pauline and Latosha, because there are about 200 others who should be lumped in with them.
Pauline Matijosaitis says
Myes safelinkwireless.com phone is dying not holding charge. it’s a flip phone and is old. my #is 215 30* ****. can you help me? I have 7706.92 mins left on my phone and don’t want to lose them. thank you.
Free Government Cell Phones says
We cannot help you, Pauline, because we are not your service provider. You need to contact Safelink customer service.
Latosha says
How do I get a replacement phone
Free Government Cell Phones says
Start by reading the article, Latosha.
Brenda says
How do I get a new phone,. If mine never even showed up… ? Like who do I call or apply again at?
Free Government Cell Phones says
How long has it been, Brenda? We’d recommend contacting your service provider’s customer service team ASAP.
SafeLink Victim says
F*** Carlos Slim and his abusive wireless service provider, SafeLink.
DO NOT use SafeLink or Net 10!!!
If you are considering SafeLink for wireless service, first browse through this collection of customer (subscriber) abuse complaint reports:
SafeLink Upset Customer Reports
https://safelink-wireless.pissedconsumer.com/worst-customer-technical-service-in-telecommunications-201703211023789.html
https://www.consumeraffairs.com/cell_phones/safelink_wireless.html?page=4
https://www.bbb.org/south-east-florida/business-reviews/cellular-telephone-service-and-supplies/safelink-wireless-in-miami-fl-90095200/reviews-and-complaints
https://www.complaintsboard.com/safelink-wireless-b116764
https://www.complaintslist.com/mobile-providers/safelink-wireless/
http://www.ripoffreport.com/reports/specific_search/SafeLink%20Wireless
http://www.customerservicescoreboard.com/SafeLink+Wireless
https://complaintwire.org/~sys~/search/?q=SafeLink+Wireless
https://www.contacthelp.com/SafeLink%20Wireless/reviews
FCC Fine Against SafeLink/TracFone/Net10
https://www.fcc.gov/document/45-million-penalty-proposed-against-tracfone-wireless
Once again, f*** Carlos Slim and his billions!
Free Government Cell Phones says
Feel free to express your opinion here at FreeGovernmentCellPhones.net, Victim, but control your foul language.
Therese says
How can i get replacement phone
Free Government Cell Phones says
Did you read the article, Therese?
Mark Seymour says
Mark Seymour My Phone STOPPED WORKING TODAY 253 283 **** NEED TO GET RECERTIFIED AND WHEN I TRY TO IMPUT CLIENT ID NUMBER FROM MY FOOD STAMP ID IT DOES NOT WORK ON LINE PLEASE HELP WITH RECERTIFICATION CLIENT ID NUMBER IS 00250**** THE ADDRESS WHERE I LIVE IS **** ******** ******* **
Free Government Cell Phones says
Have you tried contacting customer service to find out if there’s some other issue causing the problem?
Brenda Spradling says
I have a phone however it was never used. I do need it reconnected.
Free Government Cell Phones says
If you have not used your phone for 30 days, your account should have been cancelled, Brenda. Contact your service provider’s customer service team to find out if it has been cancelled or if it is still active.
Brian lambert says
How to figure out what carrier I had when the phone was stolen and the same day your address was changed and I haven’t gotten anything paper wise from said carrier since the day I got it.
Free Government Cell Phones says
Contact the USAC, Brian. They can help you figure out who your service provider is.
sher68 says
hi, i an having trouble getting a different free cell phone carrier. I have been a safelink customer for 5 years or more. I bought air time when my phone runs out of minutes. not the first time i add minutes when i need to. They sent a text stating i could get 1200 minutes for $12 or unlimited talk time for $15. so i purchased $15 for unlimited. anyways i received a text saying it was storing my 186 minutes and i would get them back when unlimited talk expired ( a month later). after the month happened they shut my phone off. it was busy if you tried to call and busy when a call came into my phone. they said i was out of minutes. i reminded them i had minutes on my phone when the transaction took place.my phone has been busy since this was august- when i purchased unlimited the minutes counter was no longer on my phone.it didnt return til oct. when they blamed it on the SIM card and sent a new one. i got the minutes back but they could not turn my phone back on. its been 3 vmonths i have not been able to make a call or receive a call its still just busy. i have spent hours on the phone with them trying to fix this.in the mean time months have went by. i have not been able to make the 1 call a month to keep it active. i cancelled and tried to get assurance, q link to send me a phone, they keep rejecting me saying i have a phone through safelink at my address. i do not have a working phone or phone service at all. there is no place on the application for that info. i read that you could transfer number and service to another provider, that is not true- they won’t do that. i have no phone service from safelink but when they run my info it says i do have service. any ideas- i need my phone, i cant afford one but i am going to have to do something they said 2 months before i can re-apply with safelink, i don’t want safelink. they can’t figure out how to get my phone working and i asked for a new one- my is not properly working. i am frustrated beyond. any advice…
Free Government Cell Phones says
Horrible, horrible service. Sounds like it’s time for you to start threatening to make formal complaints, Sher. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Raymond dupont says
I would like to start working an making money handing out government phones.who do I need to call.thanks.i have one myself through qlink wirless an my screen shattered I need to see how I can get another phone please an thank u
Free Government Cell Phones says
Contact Q Link customer service, Raymond.
Milton says
Hello My grandma lost her phone and i was tracking it down and it said it was at Canal Street/3rd Avenue Manhattan NY, Can you please fill in for my grandma a new track phone her lost phone is 1-646-407-****
Free Government Cell Phones says
Sorry, but we can’t do it, Milton. This is an independent informational website, not your free government cell phone service provider.
Darla Huskey says
My battery has gone bad, where can I purchase a new one?
Free Government Cell Phones says
Any store that sells cell phones, Radio Shack, or online at Amazon or eBay.
Maria Birriel says
Hi I reported my phone lost in 10/13/2017 they told me I had to activate the phone again fine no problem. This was in 10/13/2017 I called on 11/1/17 because up to this date I did not received the application they said I believed 3 to 7 days to wait again I called again 11/14/17 because still have not received the application they said the same thing and on top of that I have to wait for the new application to be process. I don’t understand is all this inconvenience because the phone is free if you think about it some of us been working since the age of 14 so really we already paid enough taxes to get I the phone for free. I just want to know why are they taking so long to send an application my ID number 3398**** any help with this matter will be appreciated I apply because now I’m on social security disability.
Free Government Cell Phones says
We have no way of knowing why it’s taking so long nor what problems may have popped up in the process.
Celeste Connor says
I want to deactivate my account with you.
Free Government Cell Phones says
You can’t deactivate anything with us, Celeste, because we are an independent informational website, NOT a free government cell phone company. Contact your service provider’s customer service team by calling 6-1-1 on your cell phone.
Susana Vega says
I ordered a phone for my dad and to date I have not received it yet, can someone help me please? Ive called and it just asks me to leave a voice mail and I can’t speak to no one
Free Government Cell Phones says
Contact the company you enrolled with, Susana. Its customer service team should be able to help you out.
Ben says
4 keystone assurance wireless Phone not working. How to fix it
Free Government Cell Phones says
We have no idea how to fix your phone, Ben. But if you read the article on this page, you’ll learn how to get it replaced.
Ben says
Thanks
Free Government Cell Phones says
You’re welecome, Benjamin.
Jessica Knight says
I need to know what number I need to call to get another phone and to upgrade my phone too.i lost mine and can’t find it. Thank
Free Government Cell Phones says
We provide contact info for each of the free government cell phone providers. Just click on your provider at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Linda Nguyen says
Myname is Linda nguyen, my tel 346 219 ****, I have a free plan 250 minutes/month with safelink, my phone was broken, i bought a new tractfone smart phone LG , I have a new sim card sent by Tracfone but I cannot activate the phone , I call 1 866 806 1840 for tech service but I cannot activate my phone although they give me a new phone number : 346 267 ****. They said that my phone will be processed and wait for hours to be used, I waited 4 hours when I call a friends’ number I hear Verizon said that I must pay for collect call fee … I tried many times with the same results. Should you advice me to buy a new phone or I can use my own new phone to activate my plan with Safelink ? .
Free Government Cell Phones says
If you’re having this much trouble, Linda, it may be time to switch service providers. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find a list of all the companies and plans offered in your state:
https://www.freegovernmentcellphones.net/states
eric kovach says
my phone is broke i have no way to call
Free Government Cell Phones says
You can always try emailing your service provider’s customer service team. If that doesn’t work, you’ll need to borrow a phone.
Thomas Sharp says
My cell phone is broken. It broke the screen and everything. I have not had it for about a month. I need it to look for a job. I have had it for a while. My name is Tommy Sharp and my number is 352-484-****. I need another one soon.
Free Government Cell Phones says
Did you read the article, Thomas?
One other problem: Your account is supposed to be terminated if you do not use your phone for 30 days. Contact your service provider’s customer service team ASAP.
tameka rhodes says
I need my phone
Free Government Cell Phones says
What does that mean, Tameka? Is it lost? Stolen? Broken? Did you read the article?
Jeff says
My free phone won’t text and says text blocking is active
Free Government Cell Phones says
Contact your service provider’s customer service team, Jeff.
Jenny Stamper says
It sounds greaggreag
Free Government Cell Phones says
Tough to argue with that, Jenny.
Patricia grant says
My phone is completely broke. I can not use the dial pad at all. I need a replacement. What do I do to get one?
Free Government Cell Phones says
Start by reading the article on this page, Patricia.
Daria Luna says
My NaMe is DariaLuna and my safelink phone is messing up so I need a new one. So I was wondering if you can send me another one.
Free Government Cell Phones says
WE can’t send you another one because we are not your Lifeline free government cell phone company. This is an independent informational website. You need to contact your service provider’s customer service team.
Carl McDowell says
I can not find the unlock keypad code for my Vortex Profile 3g. I have lost my user manual. The code is very simple like 1234. Can someone please help me. The company Vortex offers no online support for there product.
Free Government Cell Phones says
It’s very simple to Google the make and model of your phone along with the words “user manual,” Carl. You’ll quickly find an online version of that user manual.
Janet Federico says
Yes, I have been on phone for over 1 hour trying to call. I keep getting recordings. Cannot get a person at all. I have tried everything. All I want is to talk to a person. Please help. I have tried 3 different numbers and still nothing. I get the recording and press for technical help. Just get get hung up on. Please please help. I have safelink. But my phone is lost. I can be reached at 315-717-****. Or at ********@gmail.com. Thank You
Free Government Cell Phones says
Try contacting the company through its website, Janet.
HERMAN LORNES says
I was lifeline/then converted to assess wireless/Kroger prepaid account/block was removed / twice/now block needs to be removed/again.my telephone number is 619 543-****. purchased a card.called in. they promised that the error would correct itself before the day was over.thank you MR HERMAN LORNES
Free Government Cell Phones says
Is there a question there, Herman?
shing aung says
lose phone, need replace
Free Government Cell Phones says
Read the article, Shing.
Becky williams says
My battery will not charge
Free Government Cell Phones says
Contact customer service.
Edward Perry says
I broke my screen need to know which phone I can buy and put sim card in that is compatible so I can get my numbers and use my number still.
Free Government Cell Phones says
We have no idea which company you are enrolled with, Edward, nor what phones they are offering today, because the phones offered vary from day to day. Contact your service provider’s customer service team.
jeffrey heinz says
My phone was stolen and i need a replacement
Free Government Cell Phones says
Do as the article recommends, Jeffrey.
Radames Torres says
I need to active my account and need a new phone because I have lost my need as soon as possible because of my doctors appointments
Free Government Cell Phones says
Contact your service provider’s customer service team, Radames.
Jamie says
I lost my phone
Free Government Cell Phones says
If we had lost our phones, the first thing we would do is read the article above.
Yolandita says
I losted my phone i need another one please.
Free Government Cell Phones says
We’ll have to re-read our own article. We just can’t seem to remember where it says you can get a replacement by leaving a comment on this website.
Valentina maidher says
My government phone got stolen 2 months ago. what should I do. how do I cancel it and move to another company?
Free Government Cell Phones says
Start by reading the article on this page, Valentina.
Cendra Boecke says
my phone is broken and im trying to get it replaced. the screen is cracked my battery wont stay in due to the fact the back of my phone case broke and doesn’t stay on.
Free Government Cell Phones says
Do as the article recommends, Cendra.
Terri says
I want to deactivate a government phone that was stolen. I dont remember who I got it through, it isn’t an android, but I’d like to have it deactivated. Can someone help me find out who I may have gotten this phone through so I can deactivate it immediately?
Free Government Cell Phones says
Contact the USAC at USAC.org. One of the services it offers is helping customers figure out who their services providers are.
Lidia bueno says
can you please replace the phone l have because it is not working properly
thank you,
Lidia Bueno
Free Government Cell Phones says
No, we cannot, Lidia, because this is an independent informational website, NOT your service provider. Contact your service provider’s customer service team.
Lidia bueno says
hello my cell no work good
Free Government Cell Phones says
Read the article, Lidia. (In a completely unrelated matter, it’s kind of funny that someone whose last name is “bueno” has a phone that is “no bueno.”)
Linda rife says
I have lost my phone, with the number 217-257-****. i don’t know how to go about getting another
Free Government Cell Phones says
Start by reading the article on this page, Linda.
Gwendolyn Taylor says
Hi my name is Gwendolyn Taylor my phone is not work her go my number 773 219 ****
Free Government Cell Phones says
We are not your service provider, Gwen, so there’s nothing we can do. This is an independent informational website. You need to contact your service provider’s customer service team directly.
Jennifer Knapp says
I have a safelink Obama phone with service thru tracfone. some of the buttons are not working. I have searched for an hour trying to figure out how to have it replaced and keep my minutes. I can not find the answer. Please assist me. Thank you in advance.
Free Government Cell Phones says
According to the policy stated on this page, Safelink will give you one replacement phone (at their discretion) but they will not replace your remaining minutes for the month.
Crystal G says
What number can I call for the company coolpad for I can disconnect my service because I lost my government phone
Free Government Cell Phones says
You can find contact info on each provider’s individual page. And you can find a link to all the companies in your state at this link:
https://www.freegovernmentcellphones.net/states
Crystal G says
How can I disconnect my service from cool pad I lost my Government phone
Free Government Cell Phones says
Start by reading the article above, Crystal.
Susan Bordy says
My son has a phone from you. It’s dead and It won’t charge anymore. He tried using different chargers and outlets but they don’t work.
Can you please provide me with directions on how to send it back for replacement?
Thank You kindly,
Susan J Bordy
717-324-****
Free Government Cell Phones says
He doesn’t have a call phone from us, Susan, because this is an independent informational website, NOT a free government cell phone company. Did you read the article on which you left your comment?
Amyjean Suda says
How do we replace phn
Free Government Cell Phones says
Google “How do I get a replacement for a lost, stolen or broken phone” and see if you can find an article with that name.
Rhonda Roser says
Hello my phone is broke may I please have another sent to me thank you
Free Government Cell Phones says
Did you read the article, Rhonda?
Rhonda Roser says
Yes I did and it talks about lost or stolen phones but not broken phones I have safelink could you please send me the website thank you
Free Government Cell Phones says
We can’t send you a new phone, Rhonda, because this is an independent informational website. But you can contact your service provider using info we provide on our “Providers” page. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Gloria Bautista says
I lost my phone I need a replacement
Free Government Cell Phones says
Did you read the article, Gloria?
Gloria sanders says
I lost my cellular phone and i need a new phone
Free Government Cell Phones says
Read the article, Gloria.
Luis says
Lost my phone
Free Government Cell Phones says
Read the article, Luis.
Kristen Gallagher says
Holy crap, people just aren’t getting it. YOU CANT GET A REPLACEMENT PHONE THRU THIS WEBSITE, IF YOU TOOK THE TIME TO READ THE ABOVE ARTICLE , ALL THE INFORMATION ANY OF YOU COULD POSSIBLY NEED IS IN THE ABOVE ARTICLE . COMMENTING, “MY PHONE BROKE, SEND NEW PLEASE”, IS ABSOLUTELY NOT GOING TO DO YOU ANY GOOD… A NEW PHONE WILL NOT APPEAR IN YOUR MAILBOX TOMORROW JUST BY POSTING “I NEED NEW PHONE” IN THE COMMENT SECTION OF THIS ARTICLE LOL… YOU HAVE TO READ THE ACTUAL ARTICLE AND CONTACT YOUR LIFELINK SERVICE PROVIDER PEOPLE!!!!! GEEEEEZZZZ
GOD BLESS the people who have to reply to these comments @Free Government Cell Phones
Free Government Cell Phones says
From your lips to God’s ear, Kristen.
Carri says
My sons phone somehow got deactivated. I know you need to use it at least once a month. Last time he used it was sept 25th. We’ve been trying to get it to work. Ive tried reactivating it but it still hasnt worked. Says we have service thru 01/2019. Help please
Free Government Cell Phones says
Maybe it’s broken, Carri. Contact your son’s service provider’s customer service team to find out for sure.
Carri says
It still turns on. But when trying to make calls or receive it says at the subscibers request this phone doesnt accept incoming calls. When calling out it says its currently suspended. But i dont know why.
Free Government Cell Phones says
Wow. That is messed up, Carri. Contact your service provider’s customer service team to find out if the phone is broken or if your service has been suspended for some reason.
Wayne says
I bought a iphone 5S to use on the safe link network bring your own phone because they wouldn’t replace my phone that they gave me (I had for over a year)and now they cannot get my text messages to work so it’s definitely not unlimited text and now because they won’t give me another phone I’m going to have to do something because I’m not in good health and may need to call someone to help me but safelink said that there being your own phone plan was supposed to be 500 minutes and unlimited text but they only give me 350 and I’m out of minutes. it’s not my fault that they cannot get my text to work because I live in a rural area and I honestly feel like they should either give me unlimited data which does work or unlimited calls because they cannot get the text to work. I have called them numerous times over this matter and they act as though they don’t want to help me in any way now I’m stuck (because Walmart will not take the iphone I bought back) and I don’t draw enough to buy another smartphone that may not work in my area can someone please just help advise me in this matter? Any help is appreciated
Wayne says
FYI. I have contacted Safelink Customer Service numerous times for over 2 months regarding this matter and all I get is a ticket number and they tell me to turn the phone off and then back on and I’ve told them every time that it’s not going to work and I’m only asking them to meet me in the middle so I have a phone to use to either talk or text so I can reach someone about my declining health situation and I’ve did everything they have told me to do including buying this iphone 5S from local Walmart and feel it’s unfair when they tell me to get another phone to use on there network they should either honor the unlined text that does not work by giving me unlimited calls or data and whichever one they don’t do I’m willing to pay for please any advice would help with this matter
Wayne says
For some strange reason my text just stated working and if it stays on I will get the $15 unlimited call option I don’t mind to pay for it if it will work
Free Government Cell Phones says
Congratulations, Wayne. Glad to hear your text service is working.
Free Government Cell Phones says
There are probably no good options for you, Wayne. Because you have a plan that includes data, you must stay with your service provider for one year. That is one of the rules of the Lifeline program and your service provider can’t change that rule.
Maxine Lynch says
My brother has an Obama phone, I am trying to help him as his phone willl not hold a charge. What is the process for getting a replacement battery or a new phone? Thank you
Free Government Cell Phones says
Contact Safelink customer service, Maxine.
Eugene Whitesell says
Can I use an iPhone 4
Free Government Cell Phones says
Depends on which company you enroll with, Eugene. Not all cell phones are compatible with all cell networks, so you need to contact the company you want to enroll with to confirm that your specific make and model of phone is compatible.
Judd says
Did you start this website so you could be assholes to people? Some of your replies are real funny…to you probably. For people looking for serious solutions they are just annoying.
Free Government Cell Phones says
Yes, that’s why we started this website. That’s why we spend every waking hour researching and writing new articles. That’s why we answer hundreds of readers’ questions 365 days a year. We are extremely courteous to virtually every reader who asks a question, but occasionally we just plain snap when twenty readers in a row ask questions like “How do I get a replacement phone?” below an article titled “How to get a replacement for a lost, stolen or broken phone.” If you don’t like the way we do things here at FreeGovernmentCellPhones.net, Judd, maybe you should find another website that provides you with as much information as we do or goes to so much effort to answer its readers’ questions. What’s that? No such website exists on the entire internet? Well, then we guess you’re stuck with us.
Evangeline says
Attn:Judd
Instead of insulting the admin. you should thank them, they are providing a service that is FREE to you (although I think they are paid through ads ’cause I couldn’t use adblocker to access them, so that’s a very high compliment to them that I gave that up to get this site.)
Is having a low income synonymous with stupidity? It seems this way! This is a portal to get info on government phones not one to get info on a particular company policies on refunds-exchanges etc., (contact the company directly,) not an ombudsman for complaints with the company (each state has their own lifeline dept., if they can’t help you they will direct you to the public utility dept. that can,) not to vent (google complaint websites-like Pissed Consumer etc.) but if you DO have complaints about poor service, yes you should post them here, this is a site to get and give information about the government cell phones.
I hate the inane comments and questions (and I find comic relief in the answers-and you are lucky that they even take the time to the comments and reply) as it equates poor people with lack of intelligence. After years of good financial planning and fiscal prudence I set things up so through my LLC I get only $14K a year (so other than the Lifeline and Medi-Cal which I legally can get, I get no government subsidies) as a gift, which is untaxable it helps that I own my own place and I live in a way that it does not cost more, I did that so I would not have to work at a paid job and have to file taxes and could volunteer my time, charities are SO much more appreciative of one’s labor than companies that pay you. I also like to read and do research so other than physical charities like helping the homeless and elderly and sick, I volunteer my time helping others online, another reason that I did that (and was glad that I had foresight) was when I was in my fifties, I found it difficult to get a job.
If you are poor and not working at a paid job, volunteer (it will help you get a paid job) and read instead of watching TV, it will improve one’s reading comprehension, grammar and spelling which is really lacking on these posts.
Jennie says
i’m hoping this is going to safelink. My phone was stolen, and i called the police. So i want you do shot my phone off the one was stolen. I don’t want them to call from that phone.mIt happen of couple of days ago.We try to call my phone number , they hang up or they don’t even answer the text i send them. My enrollment id is # 3525****, and my number is 315-726-****. and the confromation is 117-075-****. I been crying over this the first phone i had for 5 years. And this was my first time i had to replace it. I’m 57 years old i;m not working i get medicaid and foodstamps. I have no money to replace for a new one. But i know at least 3 people got to replace their phone 4 times and not once doid they have to pay for it. I need this phione cause of my health. please send me another i’m asking in God name please if even have the heart. I even told them if they bring the phone back i won’t have arresst. All i want is the phone back . Please let me know assp. My e-mail is ***********@gmail.com
Free Government Cell Phones says
Sorry, Jennie, but your comment is NOT going to Safelink. This is an independent informational website that’s NOT affiliated with any of the Lifeline service providers. You need to contact Safelink directly.
Judd says
Who do you call if the Assurance phone breaks after one year?!
Free Government Cell Phones says
You’ve made it clear that you don’t like the way we answer questions, Judd, so we’d suggest that you call someone who gives a damn.
If you had half a brain and read the article on which you left this comment, you’d know that the article above contains the information you need.
Carlos Palacios says
I want Kyocera event.
Free Government Cell Phones says
We have no idea what a Kyocera event is, Carlos.
Melissa chavez says
I lost my phone how can I get a need one
Free Government Cell Phones says
We’d start by reading the article at the top of this page, Melissa.
Mahboub mankarious says
I sent my phone #443716**** to you in August 26/2017 to replace it , I contacted with you many times , you gave me a refferal #117097**** and gave me many promises to send the new one but unfortunately didn’t, please tell me what can I do ? I have no phone , I need it pleas help me , thank you
Free Government Cell Phones says
We’re not your service provider, Mahboub. We are an independent informational website. You need to do as the article recommends, and contact your service provider’s customer service team.
SJ says
I contacted Safelink to let them know that my blu phone was stolen. I had some people that were abusing me physically, verbally, sexually and financially. Their website says that they will send you a free refurbished phone one time. I got my service the end of May this year. They told me that I was not eligible. What is your advice? I do not have lifeline services. USAC reports that you can change providers in 60 days.
Free Government Cell Phones says
You can switch providers every 60 days IF (and it’s a big if) your plan has talk and text only (NO data). If you have data, you can only switch once every year. Here’s an article that tells you exactly how to switch service providers, SJ;
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
ADA PINE says
lose phone don’t know who service with phone number 502 415 **** what can i do to get another one
Free Government Cell Phones says
The USAC can help you figure out who your service provider is. Contact that organization at USAC.org.
Doris Cozart says
I have been trying to report my phone stolen. Have utilized all the phone numbers provided on this web page to no avail. Please send reply providing information on how I can report the missing phone and obtain a replacement.
Your immediate attention and reply are appreciated.
Free Government Cell Phones says
Have you gone online, Doris?
Doris Cozart says
To obtain phone numbers and to send this comment. Where else and what else should I do to report this phone lost or stolen and to receive a replacement?
Free Government Cell Phones says
Customer service is your best bet, Doris. Do you have all the contact info for your service provider? If not, here’s a link where you can find it:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Darla Neal says
i am having trouble with trying to report a stolen safelink phone. please e-mail me a way of repoirting this along with receiving the new one.please send all this infomation to my e-mail *********@yahoo.com
thank you
Free Government Cell Phones says
Contact Safelink customer service, Darla. You can find a link to our Safelink page, which contains all its contact info, at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Sylvia says
My phone is not lost or stolen my screen is completely shattered..can It be replaced?
Free Government Cell Phones says
Yes, it can be replaced, but you will probably be required to pay for that new phone. Contact your service provider’s customer service team.
William Gillus says
I have not gotten my free phone online even though i have food stamps
Free Government Cell Phones says
How long ago did you enroll, William? Most companies say it will take two weeks, but our readers say it often takes three or four weeks or even longer.
Brenda evans129 says
I lost my Safelink phone I need a replacement as soon as possible I just recertified wouldn’t mind having a smartphone but anything will work thank you
Free Government Cell Phones says
Read the article and do as it says, Brenda.
Rakeisha Tims says
I lost my phone.913-271-****
Free Government Cell Phones says
Do as the article says, Rakeisha.
Tangi Williams says
My phone won’t keep a charge on it what do i
Tangi Williams says
Can you turn my service off please so I can get another
Free Government Cell Phones says
We’re not your service provider, Tangi, so we can’t turn off your service. Call 6-1-1 on your free government cell phone to speak to customer service.
Judd says
What number do you call if the phone is broken? Obviously not 611!
Free Government Cell Phones says
We’d love to answer your question, Judd, but you apparently don’t like the way we answer our readers’ questions, so maybe you can get some other website to give you an answer. Good luck.
Free Government Cell Phones says
What does the article say, Tangi?
Billy dugger says
Yes my husband lost his phone and he found it yesterday but it was deactivated how does he get it reactivated
Free Government Cell Phones says
It depends, Billy. If it was deactivated for non-usage, you’ll probably need to go through the enrollment process again. Call your service provider’s customer service team to find out what your status is and what steps you need to take.
Robert Ullman says
Someone is using my phone it was stolen from a pizza shop. The person is using my phone. 484 636 ****
Free Government Cell Phones says
“I’d like a medium with extra pepperoni and a cell phone.”
Phillip Ortega says
I lost my free phone can i have it replaced and where
Free Government Cell Phones says
You might try reading the article, Phillip.
WENDY GARRETT says
MY PHONE WAS LOST IN A FIRE ON AUG. 2 ,2017 MY NUM. WAS 716 281 **** CAN I PLASE HAVE IT REPLACED? THANK YOU. WENDY GARRETT, DUNKIRK NY 14048
Free Government Cell Phones says
Do what the article instructs, Wendy.
Pecora Jackson says
I lost my cell phone and I will need a new replacement phone and I want to know if I can get a upgrade smart phone ?
Thank u!
Free Government Cell Phones says
Your service provider may offer you a free upgrade/replacement, but probably will not. If they won’t, you have two options: (1) Purchase the upgraded phone, or (2) Switch to a new service provider. All service providers are required to offer smartphones to new customers. Here’s an article that tells you how to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s an article that lists all the service providers in your state:
https://www.freegovernmentcellphones.net/states
Joanne Lucas says
The speaker went out on the smart phone i received
Free Government Cell Phones says
Do as the article suggests, Joanne.
Melissa Korell says
I am in need of a phone. I lost mine. My new address is: Melissa Korell, *****, Thorndale, TX 76577
What do I need to do? Please advise me in getting another phone. My present phone number is: 512-216-****
Thanks, Melissa Korell
Free Government Cell Phones says
First of all, Melissa, you can’t use a PO Box as an address. You must have a street address in order to receive a free government cell phone.
Second, if you want to know what to do about your lost phone, read the article on this page.
Doreen Quizon says
how do i get a replacement phone? I try to log in with my account information and the website doesn’t register anything.
Free Government Cell Phones says
If you’re having trouble getting a replacement phone online, try calling customer service.
Eric Taylor says
I need a new phone the one I got is broke and can’t use it no more
Free Government Cell Phones says
If only there were an article that told you how all the major Lifeline companies handle that situation. That would be cool.
Lillian Matias says
My moms phone keeps showing no servíce and restriction 34. It has has 3,000 minutes. Incoming calls go right to mailbox and does not allow any dialing out. The icon at the top has the phone with a slash through it. What should I do for her?
Free Government Cell Phones says
Start by reading the above article, Lillian.
Bridgette Ford says
If I moved and need a new phone what do I do?
Free Government Cell Phones says
Why do you need a new phone, Bridgette? Because you moved to a different state or is your phone lost, stolen or broken?
Pamela says
When I Have a Problem with phone of any thing else as professional wise I need to address I am to make a phone call . The problem I have I am Hearing impaired .So my question is. How does the VCO work on a cell phone. No one seams to get it neither do I . I am tired of others handling my business and talking for me when I am quit capable of doing it myself… IF Only Yes I am aware of the settings on the phone ; but they DO NOT WORK , are they just for looks ?
Free Government Cell Phones says
Sorry, Pamela, but we’re experts on the Lifeline program, not on hearing-impaired plans. We honestly know very little about it. However, we do have an article about the speech/hearing/voice-impaired plans from each of the leading customers. Maybe that will help. Here it is:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
One other suggestion: Have you tried doing an online chat with any of the free government cell phone companies’ customer service teams? If anyone can answer your questions, we would assume it would be them.
Racheal Brooks says
My phone was destroyed in a car accident back in May 2017, how do I go about getting it replaced? It got wet, I can’t use it at all but can receive messages
Free Government Cell Phones says
You go about getting it replaced by doing what the article above tells you to do. Read it.
MeLisa Pilkey says
The phone got wet ! I put it in rice but nothing… Need a replacement phone please !
Free Government Cell Phones says
Do what the article tells you to do, MeLisa.
Lisa r says
I need to report my phone stolen I don’t k ow how cause every number I call it just hangs up on me can someone help me please
Free Government Cell Phones says
Which service provider, Lisa?
Nicholas Mims says
I need a replacement phone screen blacked out and I can’t see any thing.
Free Government Cell Phones says
Did you read the article above, Nicholas?
Ella Faye Carver says
My phone does not work properly My name is Ella Faye Carver Phone # 828 332 **** Thank you
Free Government Cell Phones says
Did you read the article above, Ella?
andrea schneider says
To whom this my concern,
I had my mother and two grandchildren with me shopping ….big mistake….I had to go to the batheroom…i had my wallet and phone in one hand and went to flush the toilet and the phone fell out of my hand and into the toilet water…needless to say one of my medications makes my hands shake and i dropped it …it no longer works….plus the battery wasnt keeping a charge even through out the day….I am requesting a new android phone…thanks for your help]
andrea schneider
Free Government Cell Phones says
Fascinating story, Andrea, but we cannot help you because we are not your service provider. This is an independent informational website. You need to contact your service provider’s customer service team.
Monica Myers says
I would like to cancel my lost cell phone in CA that was a 4G Safeline Wireless/Free phone in Santa Cruz, CA immediately! I lost it last Friday September 1st.
Phone Number 831-900-****
I have relocated to another area, and will have to reapply for my benefits in another county. So, I will be changing addresses, etc…
I do not have access to another phone right now, so please respond to my email account as listed below. Thank you in advance for your expedient service!
PS. Can you give me locations where I might reapply for cell phone service in Marin County?
Free Government Cell Phones says
A couple things, Monica. First, you do not need to reapply just because you moved from one county to another. Yes, you would need to reenroll with a new company if you moved from one state to another, but not for moving from one county to another.
Second, we strongly urge all our readers to apply from home by phone or online because there have been too many cases of fraud and abuse at the street events.
Robert says
My phone got stolen what do I do.
Free Government Cell Phones says
First thing to do is read this article, Robert.
Ryen Mcnay says
Ok so I recently got a free phone but my problem is that I misplaced my phone and I can’t remember the number on the phone to call it to find it.How do I go about aquiring the number so I can call to listen for the ring. I only had the phone for a day or two so I didn’t have the number stored in my memory
Free Government Cell Phones says
Contact the USAC at USAC.org. They will be able to help you find out which service provider you use.
Amanda Stocks says
To whom it may concern my name is Amanda Stocks I lost my safe link phone so I will need replaced. My number is 910-261-****
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Amanda. They are the only ones who can solve your problem.
Ty Wilson says
I received a free phone through the state service and it’s all but useless. No one can hear me on this little LG candybar phone, the numbers are too small to read for us older people, you have to hit three different button combinations to answer a call and if you have a hard time seeing then you miss more calls than you receive! It comes with web browsing but have you ever browsed the web with one of these clunky things? the time it takes to keystroke alone uses up the data plan very quickly. My daughter is on the same service and got a smart-phone but somehow us older people are given this tiny unusable old style phone.
I’ve called tech support at safelink and they can barely hear me, the automated service doesn’t work most of the time cause the bot can’t hear me. When I did get a representative she could barely hear or understand what I was talking about. Then said she would call back on an alternate number I was able to get through to her but will only replace with same device type!.
What can I do from here? this is a completely useless service at this rate.
Free Government Cell Phones says
How long have you had your account, Ty? And do you have voice and text service or voice/text and data service? That will impact our answer.
Brittany S says
I have a very similar problem to Ty’s. When I signed up for safelink, they only gave out non smart phones. Well now, after almost 3 years of using this little phone that is extremely difficult to use (which is putting it VERY lightly!) and knowing that new customers get a smart phone for free and 500 mb data for free (in missouri), I don’t see how it is fair to not offer an upgrade of some sort. I know you aren’t safelink, and I thank you for this website because I use it as a reference quite often actually…I’m just wondering, since I am at the end of my current years enrollment, is there any possible way that you know of to receive a smart phone from safelink, as a new customer would? As of September 1st, I have 30 days left to read certify or I’ll be Un-enrolled from the program…I’ve have waited this long to recertification because I’m stuck between switching lifeline companies altogether in order to receive a free smart phone from another company but lose my number, or staying with safelink and keeping my number, but being stuck with this phone (as far as I can tell)
Getting a new nuber wouldn’t be that big of a deal, but I just recently have started a lawn mowing business (or I’m trying to anyway) and I fear that a number change could possibly inadvertently lose customers, even though I would obviously give everyone my nwe number (some people might not store it, or possibly delete it on accident, etc.)
I have tried calling safelink customer service, but out of the 20 times I’ve called, all 20 times I get someone on the other end that I honestly just cannot understand because of their accents, and from what little I have understood, the answers I’ve received have been different each time.
Any suggestions or help would be great!
Free Government Cell Phones says
It’s certainly worth a call to Safelink customer service, Brittany. Ask to speak to a supervisor, and ask that person if you can get upgraded for re-certifying. Tell them that you will be forced to switch to another Lifeline company if they won’t upgrade your phone.
The odds are that they won’t upgrade you, but it doesn’t hurt to ask. If they won’t upgrade you, you have two options. (1) Buy an upgraded phone, or (2) Do as you threatened and switch to a new Lifeline free government cell phone service provider. As a new customer with that company, you are entitled to a free smartphone.
Here’s an article that will tell you more about how to switch. It’s really a pretty simple process:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find a complete list of all the Lifeline companies offering free government cell phone plans in your state:
https://www.freegovernmentcellphones.net/states
mack says
my husband safelink phone is broken can you send a other one his name is mack roberts leave me a email please
Free Government Cell Phones says
We can’t replace your husband’s broken phone because we are NOT Safelink, Mack. This is an independent informational website. You need to contact your service provider’s customer service team.
James Stewart says
MY PHONE GOT BROKEN AND WIFE LOST IT DUE TO HER SICKNESS,A KIDNEY TRANSPLANT AND LOTS OF DR. VISITS AND LOTS OF MEDS.I THINKS EFFECTS OF ALL THE MEDS COULD YOU HELP US GET ANOTHER A LITTLE LARGER IF YOU COULD THANKS JAMES STEWART
Free Government Cell Phones says
If you want a larger, smarter phone, you’ll probably need to pay for one through your current service provider. But if you are eligible to switch, you can get a smartphone from your new service provider. Here’s an article that tells you how to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Renee says
I’ve been trying to figure out how to get a replacement cell phone after it got stolen month ago
Free Government Cell Phones says
Did you read the article above, Renee?
John Beard says
This article does not address broken phone replacement. It only addresses lost or stolen phones. What about getting another phone and installing your original sim card in it? Will Safelink replace the broken phone or do you just go buy another phone and how do you know it will work?
Free Government Cell Phones says
C’mon, John, do you really think Safelink is going to replace a broken phone? Will Apple? Or Samsung? Break it and it’s up to you to replace it.
Getting another phone may work, but also may not. Not all cell phones are compatible with all cell networks, so before you buy a new phone you need to contact your service provider’s customer service team to find out if the phone you want to purchase is compatible with its network.
John Beard says
Thank you Moderator for your quick aanswer to my comment. But I wasn’t asking for a free replacement! !’m asking for someone else whose phone got wet and doesn’t operate any longer. I’m trying to help them and just wanted to know the procedure and if I went to the store and bought her a tracfone, would it work with the original sim card.
By the way, would Apple or Samsung replace a lost or stolen phone without an insurance policy on the phone? I think not! Not only is this article mis-titled, it is misleading and in the end, when the reader makes a comment trying to get an answer, they’re instructed to ccntact the cell phone company…. which is what the reader should have done in the first place before or without reading the article
I’ll call Safelink and be put on hold like most so called customer service departments are now doing. Thanks again for your help.
Free Government Cell Phones says
Well, let this be a lesson to us. You just can’t please some people.
Denise Fittzpatrick says
Nothing in the article states how to get a replacement phone, if it gives a number to call, no one answers. Is it possible to reach a live person?
Free Government Cell Phones says
Depends on the company, Denise. Some companies are virtually impossible when it comes to reaching a live rep. In those cases, check the company’s website to see if it has an email form to reach customer service.
Tambra vannoy says
My phone got ran over in driveway
Sue says
I need a new phone mine is broken
Free Government Cell Phones says
Do as the article tells you, Sue.
EDWINGRACE says
HI MY NANE IS EDWIN GRACE. IM TRYING TO GET A NEW PHONE TO REPLACE MY DISABLED ONE
Free Government Cell Phones says
Read the article, Edwin.
Olubunmi Shobande says
My phone is broker.the light won’t come up.i need another phone.
Please help
Thanks
Free Government Cell Phones says
Read the article, Olubunmi.
Gertrude Thomas says
my phone is broken .it wont come on it’ lights up ,butthe writing do not come on the bottom of the screen.
Free Government Cell Phones says
Read the article on this page, Gertrude.
twayne boles says
my phone is not lost its broken malfunctioning would like to get a replacement same number. my number is 901-672-**** my address is *** ******* ave. Memphis tn. 38112 please somebody help my phone is through Kroger’s I don’t know what company but its a coolpad twayne boles
Free Government Cell Phones says
If it’s through Kroger, that’s means you have an account with Access Wireless. You can look up the company’s contact info on our “Providers” page at the following link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
mark says
i have a zte from assurance keeps freezeing up on me tried the factory reset that they told me to do and still does it. Had it over a year and now what should i do tied to get it replace at a site where they had set up at a store just was given the number to call and got the reset code ?
Free Government Cell Phones says
You may get lucky and get a customer service agent who will replace your phone for free, but the odds are that you will be required to pay a relatively small fee. Your other option is to switch to a different Lifeline company. You will then be considered a new customer and will be given a smartphone by the new service provider. Here’s an article that tells you how to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jessics says
I have a safe link phone and its cracked I plan on buying the same phone can I just use my battery and sim in the other phone
Free Government Cell Phones says
Are you planning on buying exactly the same model, Jessica?
Paula brown says
I’m still waiting for a sim card. This has taken forever.
Free Government Cell Phones says
What is your definition of “forever,” Paula?
Ronald Pierucci says
How do I cancel service? The captya wouldn’t let me use lower case letters to deactivate my service.
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be connected to customer service.
Stanislav says
My phone doesn’t work more than two months, I don’t know why. How ken I replace it?
Free Government Cell Phones says
Start by reading the article on this page, Stanislav.
Ashley autrey says
My phone was lost a few months ago stolen I called and try to get another one inside the say Straight Talk ended up fixing it for you guys and they gave me out little crappy phone they shouldn’t have done that I plan to make a complaint and whoever this is too I mean if y’all are going to do this include it right no fence but the phone they let me borrow end up blowing up within 2 weeks and now I’m not a phone. I have kids so I’m begging you guys please send me a phone that works ASAP because if you want to do something said to do it right and not advertise wise. Thank you.
Free Government Cell Phones says
This is an independent informational website, Ashley. We have nothing to do with your Lifeline service provider.
Jacklyn says
I need a new phone
Free Government Cell Phones says
You need to read the article.
Betty Clark says
I never got my phone so what do I do now
Free Government Cell Phones says
How long has it been since you enrolled, Betty? Most companies say you’ll get your phone in 2-3 weeks, but readers tell us that 3-4 weeks or even longer is not unusual.
edith Slicer says
I had received my free Safelink phone a few months ago, but misplaced it in my house before ever using it. I found it a couple months later, but it wouldn’t work. I called to report it, was told that it was cut off because I hadn’t used it in 30 days. Is there anything that can be done to get it replaced?
Free Government Cell Phones says
If you have voice and data plan, you can switch service providers after 60 days, but if your plan includes data, you are stuck with that service provider for one year from the date you enrolled. If you are eligible to switch, here’s an article that tells you exactly how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Debby says
My Safelink phone is old and broken. How do I get a new phone? I want to keep my number and plan, just switch it to another device. Can I just buy a phone from Walmart? Can you send me a replacement?
Free Government Cell Phones says
We’d start by reading the article on this page, Debby.
Leszekkania58@gmail.com says
I need replacment my ny old phone
Free Government Cell Phones says
You need to read the article.
Alysha Wallace says
What is the safelink number to a list phone? Thank you very much.
Free Government Cell Phones says
We don’t understand your question, Alysha. What is a “list phone?”
Alysha Wallace says
Hi I’m Alysha Wallace. my phone has disappeared. it’s lost. How can I get a new phone?
Free Government Cell Phones says
If we were you we’d start by reading the article above.
Rosalinda rojas says
I lost my safe link phone
Free Government Cell Phones says
Do what the article tells you to do, Rosalinda.
scott shields says
hi,I’m Scott.I have replaced and activated a new sim card. when I am in my house the phone does not work. I have three bars. when I go a half mile or less outside.phone seems to work. For two or more years I never had a problem using my phone at home. Whats going on ? ?
Free Government Cell Phones says
Contact customer service or tech support by calling 6-1-1 on your free government cell phone, Scott.
RICHARD PEREZ says
PHONE NOT OPERATING PROPERLY.SCREEN WONT TURN ON.PHONE THREE DAYS OLD.WHO DO I CONTACT FOR REPLACEMENT,PHONE COMPANY,TRAC PHONE OR SAFELINK?
Free Government Cell Phones says
If Safelink is your service provider, that’s who you call, Richard. Customer service, to be exact.
irene says
hiMY NAME IS IRENE AND I LOST MY CELL FHONE AND I NEED NEW ONE PLEASE .SEND ME ANOTHER THANX
Free Government Cell Phones says
Read the article, Irene. Do as it says.
Julie Daniels says
Ok what if i don’t have another phone to call the customer service. then how will i call in to have my service cut off.
Free Government Cell Phones says
You have a couple other options (other than the obvious one of borrowing a friend or neighbor’s phone). First, turn the phone off and make sure you do not use it for 30 days or longer. You account should then be automatically cancelled at that point. Second, if you are anywhere near the anniversary date of your enrollment, you are expected to re-certify that you qualify. If you simply neglect to re-certify, you should also be cancelled.
Sybil Charlton says
Hello, I am wondering why I sent a 60 day notice last month asking me to return a form, which I did but I still didn’t get minutes for the months of July or August. Fortunately, I had some minutes roll over but I am now running out. I was going to add more even if I had to pay for them, but I am currently being blocked from doing this. I was unable to reach anyone by phone to talk about this and am now having trouble logging on. What is going on? Is this program being phased out, or is it just me?
Mkhuffman says
I have lost my phone from SafeLink at store. Went back but it was gone and not turned in…please I need a replacement. I need for Dr. Appointments and such. Very important…please email me and tell me what to do. Melissa k. Huffman….. Could not find who to contact, only names of replace companies and not much help! Only describes policy’s, but no contact…
Free Government Cell Phones says
You can find contact info for ALL free government cell phone companies at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
tina Gwin says
Hello my Name is Tina Gwin i lost my , but when I call the can not find me. I have the UPC : 851119004348 phone number 4234922246. but when I call they say I do not have 1 witgh them. I did it at The Famlies and Children place in Johnson City Tn. Please see what you can find. The 1 lady said she would send me a new application but that was a month ago and I have not ereceived 1 yet. Please help me. I am in need of a PHOINE.. This is an e-mail I am using.
william lodes says
yes hi my name is william lodes am writting in response because i need a new phone can you please send me a phone becauase my phone had been stolen
Free Government Cell Phones says
Do what the article tells you to do, William.
Sherquita cliftont says
My phone is lost my phone need another phone
Free Government Cell Phones says
Do as the article says, Sherquita.
Suzanne says
Hey how can I go about my government phone was lost how can I get a new one
Free Government Cell Phones says
I’d start by reading the article on this page, Suzanne.
William says
I didn’t get a phone,instead I chose the sim card,it was damaged around last March can I get a replacement?I only remember the phone number,and its through truconnect
Free Government Cell Phones says
We can’t tell you if you can get a new SIM card because we’re not your service provider, William. Check with your free government cell phone company’s customer service team.
Teri Maynard says
I have a LG REBEL LTE and samsung galaxy prime and my phone does not ring and it does not have bluetooth which I need it’s the law here and I was wondering if I could use one of these instead of buying a new one to replace this one since it don’t work correctly I have called about this problem and the volume before please return a email and tell me if I have to buy new phone or if one of these will work.
Thank you
Teri Maynard
Free Government Cell Phones says
Only your service provider’s customer service team can answer that question, Teri. Not all cell phones are compatible with all cell networks, so the best we can give you is a “maybe.” Customer service or tech support will be able to give you a definitive answer. You can reach customer service by calling 6-1-1 on your free government cell phone.
Deborah Fisher says
my name is deborah rose fisher. my phi one was stolen and has been used. i would like it shut off. not asking for a replacement phone. just want it turned off. my safelink numver is 218-252-****. if you need any verification, here is my e-mail: *******@gmail .com
Free Government Cell Phones says
We can’t cancel your account because we’re not your service provider, Deborah. You need to contact Safelink customer service.
Patricia helmick says
My phone broke and I don’t have any other way to make or receive calls..
Free Government Cell Phones says
You might want to try reading the article above, Patricia.
Marjory D Belt says
I need to get another phone mine broke and I don’t have a number for u to call me on
Free Government Cell Phones says
Do as the article says, Marjory.
j terek says
my phone doesn’t text properly & it doesn’t send or receive messages properly
Free Government Cell Phones says
Read the article above and do as it says, J.
Tammir Riddell says
I just need u to send me a new phone. i lost mine when moving. I have filled out all the information you need. can someone help me? 812 801 ****, call me back. I dont remember the number on lost phone.
Free Government Cell Phones says
We’re not your service provider, Tammir, so we can’t send you a replacement cell phone. Well, we could, but it would be our own personal phone and then we couldn’t make our own phone calls. Read the above article and do as it says.
Catherine Pankey says
My free cell phone was stolen from my home . My number is 423 475 ****. Please suspend my service and track my phone if possible. I will press charges thank you.
Catherine pankey
Free Government Cell Phones says
Read the article above, Catherine, and see if it says you can get your phone back by leaving a comment here.
Connie says
REALLY??? Why doesn’t anyone read the article???? It gives them all the information they need.
I would not be as polite as you are. 🙂
Free Government Cell Phones says
It does sometimes test our patience.
Christine Munro says
Hello This is Christine Munro at 917-570-**** email *******@gmail.com My phone shut off again for the fourth time this week. Thankyou Christine Munro.
Free Government Cell Phones says
Sorry to hear about your problems, Christine, but we can’t solve them because we are not your service provider. This is an independent informational website. Contact your free government cell phone company’s customer service team.
Jennifer says
My government phone was stolen I was wondering how to get a replacement or a new phone
Free Government Cell Phones says
Start by reading the article titled “How do I get a replacement for a lost, stolen or broken phone?” on this page.
Frank Sandoval says
seeing if my phone was sent yet
Free Government Cell Phones says
We’re not your service provider, Frank, so we have no way of knowing. This is an independent informational website with no affiliations with any of the free government cell phone companies.
Julieta Tolano says
My phone broken
Free Government Cell Phones says
Read the article, Julieta.
Britain Williams says
I can’t call because my phone has been damaged and I need a replacement phone.
Free Government Cell Phones says
You have a couple options. The easiest one is to borrow a friend’s phone to contact your service provider’s customer service team. The other option will require you to visit your service provider’s website to see if they offer an online chat or customer service email option.
Raheem says
My phone has been stolen
Free Government Cell Phones says
Can someone, anyone, please tell us why so many people leave a comment saying, “My phone has been stolen” at the end of an article that is titled “How do I get a replacement for a lost, stolen or broken phone?” For god’s sake, people, just read the damn article.
daniel smith says
my cell phone got stolen. how can I get another one?
Free Government Cell Phones says
You start by reading the article on this page, Daniel.
alisa says
I drop my phone in the store
Free Government Cell Phones says
Do as the article says, Alisa.
Patti franklin says
I have a safe link alcatel phone, the numbers 1 & 2 gets stuck all the time. This makes it impossible to use the prompts to make my dr Appts. & make calls to be picked up from my Appts. My speaker phone does not work also. I turned off the phone several times & restarted it & the problem still exists. I took & left out the battery for a while & as suggested by the support/ technical team & I’m still having the same problems. When I contact the support, I left waiting on the phone for an extreme amount of time which uses up my minutes that I need for my medical issues. I know that the company has sent others that I know & have seen in Illinois updated government phones. I am hoping safe link can do the same for me. I can’t afford to buy minutes. I can’t be kept on hold using up minutes when I have to use them sparily to last throughout the month for medical & business reasons. I use my minutes for important calls only. Hope you can help me. Patti Franklin 708 543-****. Thank you
Free Government Cell Phones says
Did you read the article, Patti?
frank sandoval says
trying to see if my phone was sent out yet
Free Government Cell Phones says
We’re not your service provider, so it’s impossible for us to know the status of your order, Frank. Check its website to see if it has a “Check Your Status” function. Many of them do. If not, try contacting its customer service team.
Michelle Baxter says
I lost my cell phone and I would like the recent up too date phones you’ll have
Free Government Cell Phones says
We’re an independent informational website, Michelle. That means we are NOT your service provider. You need to contact them directly.
Dung Nguyen says
I received a letter from California LifeLine Administrator 6 days ago asking for renewing my discounts, with the Applicant’s Phone Number which I have never used. This letter states that “check your name, address and phone number. Call your phone company to report any mistakes. The phone company will fix them…”. When I found the mistake of the Applicant’s Phone Number I called Safelink many times, however, I couldn’t contact them on the phone and online. How can I report Safelink the mistake of the phone number?
Free Government Cell Phones says
Have you tried clicking on the “Support” button at the Safelink website?
Carol Callison says
can I keep my old phone number if I switch to a different free phone company?
Free Government Cell Phones says
You must tell the customer service agent that, “I want to port over my current phone number.” Say it several times during your conversation and confirm that it has been done before you end your conversation.
Scott B. Clawson says
My phone is coming apart from ware and tear, its out dated and needs to be upgraded to touch screen!
Free Government Cell Phones says
Your service provider may or may not upgrade you to a smartphone, Scott, depending on their particular policies and how long you’ve had your account. If they won’t, you can always switch to a different service provider, which would make you a new customer and all new customers receive smartphones.
Wendy harris says
I lost my phone want to reorder a new one
Free Government Cell Phones says
Contact your service provider’s customer service team, Wendy.
April Bryson says
I like get replacement to smartphone touch screen my email is *******gmail.com
Free Government Cell Phones says
Your service provider may give you a smartphone IF you’ve had an account long enough. Otherwise, they will charge you a relatively small fee.
Carolyn N Twitty says
How can I get a replacement phone someone stole my phone please help.
Free Government Cell Phones says
C’mon, Carolyn. The least you can do is read the article titled “How do I get a replacement for a lost, stolen or broken phone” before asking “How can I get a replacement phone?”
Sharon mckenzir says
How can I get another phone my phone is with Wlinks its broken
Free Government Cell Phones says
Did you read the article, Sharon?
Luther Strickland says
I attempted to report a problem with my phone yesterday. I kept getting a different agent each time I called. This agent was trying to get me in contact with the supervisor. Each time, I would get disconnected. Then I would call back and have to start over explaining the problem. I am frustrated and angry. I used my friends safelink phone to report the problem, an have used all her minutes. I have not yet gotten the problem fixed. How do I get this problem fixed and how do I replace my friends minutes. I believe this problem should be fixed and my friends’ minutes replaced. Since the problem has not yet been resolved, I need to be contacted by a supervisor
Ani says
How do I get a hold of safe link through email. I don’t have a phone and I don’t know anyone here in Las Vegas. They say I have a phone through them and I keep telling them if I had a phone I wouldn’t keep trying to apply for one.
Free Government Cell Phones says
Contact customer service again and ask to speak to a supervisor. Tell that person that you need help cleaning up an error on the National Lifeline Assistance Database (NLAD).
Patricia says
I lost my phone trying to get another one
Free Government Cell Phones says
Do what the article says, Patricia.
Donald Matthews says
Need a replacement phone my got stolen thank
Free Government Cell Phones says
C’mon, Donald, you need to do your homework. We’ve given you all the information you need and now it’s up to you to follow through.
Shunda Henderson says
Need replacement phone
Free Government Cell Phones says
Need to read article.
lillian lilley says
I lost my phone and was wondering how I could get a replacement?
Free Government Cell Phones says
The first thing you do is read the article above.
Jackie Lowder says
My mom has a safe link phone and is on Disability and SSI. She had phone for a while then it was shut off without her gettin a notice she needs the phone to get ahold of someone if something happens. She’s tried to get help through calling your numbers but left on hold. Thought government phones was for people like her. How can she get this fixed and phone back on.
Free Government Cell Phones says
It was probably shut off for one of two reasons: (1) She didn’t use the phone for 30 days. New rules say any phone that goes unused for 30 days gets terminated. (2) Did she do her annual recertification?
Now that her account has been cancelled, she is free to enroll with any free government cell phone company that does business in your state. Here’s where you can find a complete list of those plans:
https://www.freegovernmentcellphones.net/states
lar say says
can i get replacement for my crushed phone?
Free Government Cell Phones says
If your current free government cell phone service provider will not give you a replacement phone, you can always switch to a new service provider after you’ve been with your current one for 60 days. As a new customer, you will receive a smartphone from that new service provider. Here’s where you can find a complete list of the free government cell phone companies offering plans in your state:
https://www.freegovernmentcellphones.net/states
Jennie says
I my phone has fallen in the toliet bowl. Now I have no phone, is there any way. I can get a new phone please.and thank you.
Free Government Cell Phones says
It depends on your service provider and how long you’ve had your account, Jennie. Your service provider may replace your phone for free, but the odds are against it. You’ll probably be required to pay a small fee for a replacement.
Sandra Hankins says
My phone were stolen
Free Government Cell Phones says
Read the article.
Donald says
I have an Alcatel phone through I believe SafeLink, I’ve had it about 6 years. The phone works fine except that it seems the battery is dying. I can’t get through a call without getting a low battery warning and having to plug the charger up if I want to talk for more than a couple of minutes. Will SafeLink replace it?
Free Government Cell Phones says
Since you’ve had the phone so long they may be willing to replace it for free. If not, you can upgrade for a reasonably small fee. Call 6-1-1 on your free government cell phone to contact customer service.
ronald k hofstrom says
i signed up for a phone about a week ago and was told it would be here in three days. i have since not recieved the phone. if you could help me id appreciate it. my name and email. ronald hofstrom jr
Free Government Cell Phones says
We’d be shocked if many people get their phones in three days, Ronald. Most companies say it will take two weeks or so, but in the real word our readers say it’s often three or four weeks or even longer. Did you enroll by phone, online or at a street booth. We’re going to go out on a limb here and guess that it was a street booth.
Kathy Kelly says
My sim card just deactivated today&i just renewed it June 16th,so now I’m without a phone&I babysit my 3yr.old grandson&were here alone all day…This is the 2nd phone that went bad for no reason!!!now I got to wait 3to 4days to get a new sim card then I got to go through the whole process of hours reactivating it again….When are they going to up grade the phones so this doesn’t keep happening&think of the money the state will save not having to continually replace cheap sim cards&or the phones them selves &leaving people who have health problems&a3yr.old grandson all day???what if there’s an emergency with me?Who takes care of my grandson then???This is so very frustrating as well as very inconvient,but why would you care you just sit&answer phones&most of the time don’t know what’s wrong with the phone…your just guessing……Have a great day with your phone that works when you need it too….Thanks!!!….I look forward to hearing from you very soon too….Kathy….
Free Government Cell Phones says
We certainly sympathize with your problems, Kathy, but we cannot do anything about them because we are an independent informational website, not a free government cell phone company. Since you’re having so many problems with your service provider, you should consider switching providers as soon as you are eligible (after one year if your plan includes internet, just 60 days if it doesn’t).
Gloria fabila says
I need a sim card for my phone its been lost
Free Government Cell Phones says
How does one lose a SIM card? I’ve had a cell phone for 30 years and have never even seen my SIM card. I know it’s in there somewhere, but never felt the need to open up my phone to see it. I’m not trying to be a smart ass. This is a legit question I’m asking. Why do people open up their phones?
I should probably ask our Tech Guru this question. He probably opens up his phone for all sorts of reasons I’d never think of.
Hannah Cooper says
I lost my SafeLink phone and can’t figure out how to get another SafeLink wireless phone?can you plz give me a customer service number?ty
Free Government Cell Phones says
We provide a page for each of the Lifeline free government cell phone companies and each of those pages offers complete contact info. Here’s a link that will take you straight to our Providers page. Just click on the name of your provider:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Susan says
I LOST my phone. Yesterday and I still can’t find it. Can please turn it off. If not who EVERY founds it is going to use all my mom’s. Thank U
Free Government Cell Phones says
We’re not your service provider, Susan. We’re an independent informational website. You need to contact your service provider’s customer service team.
Debra Robinson says
can i order a non-smartphone to replace my cracked one?
Free Government Cell Phones says
Probably. But you’ll need to discuss it with customer service. You might also check your service provider’s website because many of them show the phones that are available.
Bobbie Smith says
My phone was stolen in WV… I live in NY and need a replacement phone
Free Government Cell Phones says
Sigh. Do as the article tells you, Bobbie.
Will Morgan says
Dear Sirs,
I applied for one of your phones about a month ago. My name is Will Morgan, my SSN is 409-94-****. My residence is at **** ****** Boone, North Carolina, 28607. I have not heard from you regarding my application. Please tell me what I need to do that I have not already done.
Will Morgan
Free Government Cell Phones says
We’re not the company you applied with, Will. This is an independent informational website.
Michelle Hartford says
My phone need minutes it’s was cut off
Free Government Cell Phones says
Do as the article recommends, Michelle.
VIVIAN ROBINSON says
MY PHONE WAS LOST. PLEASE SEND ME ONE. I NEED MY PHONE.
Free Government Cell Phones says
We’ve re-read the article on this page and we just can’t find the part that says you can get a replacement cell phone by leaving a comment at FreeGovernmentCellPhones.net.
celena says
I have misplaced my tracfone and I have looked everywhere for it
Free Government Cell Phones says
Then you’d better read the article above your comment.
Sheila griffin says
My old phone was stolen. please send me one. I need a phone
Free Government Cell Phones says
We’re not your service provider, Sheila. Read the above article and do as it says.
Dana Booker says
Hi my name is Dana J. Booker somebody stole my phone and i need Safe link to cancel my account out.Thank you
Free Government Cell Phones says
We’re not Safelink, Dana. You need to contact that company directly.
Sheila griffin says
My old phone was stolen. please send me one. I need a phone.
Free Government Cell Phones says
Just one quick question, Sheila: Did the article above say that you could get a replacement phone by leaving a comment at FreeGovernmentCellPhones.net?
Mary ortiz says
My phone was stolen I need a replacement please
Free Government Cell Phones says
Start by reading the above article, Mary.
Linda Shellenberger says
My name is Linda K Shellenberger. My phone number is 757-232-****. I was sent three phone text saying I needed to call and recertify my phone. Three times I tried to call to recertify, but each time the recorded message came on it would be so hard to understand. It would ask to press 1 to recertify…I would press 1, but it kept giving all the choices. Then it was so garbled I couldn’t understand what it was saying. I don’t know if it is my phone or a recording. My phone is old and it doesn’t ring, it vibrates. Please help me, because I need my phone. Also I need a new one.
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to customer service.
Robyn Prince says
My phone’s text messaging hasn’t worked in a week and I’ve been trying to get it fixed but no one seems to know the problem the only way I can receive or send messages is through pictures I need a new phone
Free Government Cell Phones says
Do as the article says, Robyn.
Zachary Meyer says
None seem to say if accidental breakage or everyone’s fav water damage. At least regarding cost? Manufacturers warranty rarely covers that. Any ideas? and before someome is a wiseguy. some rather not spend 45 min on the phone to find the prices before likely deciding no. so info here would save many people time and or money and frustration
Free Government Cell Phones says
Remember that all the cell phones offered by the free government cell phone companies are refurbished, older models. So warranties are extremely limited. As far as we know, none of the Lifeline companies make any exceptions for why your phone got damaged. If you’ve been with some companies longer than a year with no problems, some of them are willing to replace a broken or damaged phone for free. But if you’ve been a customer for less than a year, the odds are against you.
lisa vannorman says
i have safelink serial number 014217004993105 that is broken. can i buy a tracphone to replace it. if so will the sim card work in new phone
Free Government Cell Phones says
It may be possible, but you need to contact Safelink customer service or tech support to make sure you buy a compatible phone BEFORE you buy one.
Ada barton says
Lost my phone please help me get another phone quick
Free Government Cell Phones says
Read the article above, Ada.
andriana romeos says
lost my phone
Free Government Cell Phones says
Did you read the article, Andriana?
Susan Thomas says
Lost mine
Susan Thomas says
Lost my phone
Free Government Cell Phones says
Really? Sure wish there was an article on this website that answered the question, “How do I get a replacement for a lost, stolen or broken phone.” How cool would that be?
Free Government Cell Phones says
Hey, three other people named Susan Thomas left similar comments today. What a very odd coincidence.
Crystal hill says
I los7t mine how can I get another one
Free Government Cell Phones says
We’d begin by reading the article on this page, Crystal.
Susan Thomas says
Lost my phone
Free Government Cell Phones says
C’mon, Susan, what kind of response do you expect from that comment? You need to do a little work and read the article and then do as it says if you want to get a new phone.
Eric klein says
Hi my name is Patricia hershberger my boyfriend has passed away and his phone has been stolen from me and I need it to be off the #814-915-**** thank you
Free Government Cell Phones says
We can’t cut it off, Patricia, because we’re not his service provider. That’s who you need to contact.
Rimi barua says
Hi, this is rimi. this is almost 2 years i am using lifeline phone.for me its so inportant because of my jobs and emergancy place i use this number. unfortunately my phone is broken.i am so happy if i get new phone same number, or if i get my phone password and pin cord so i can use this number . please help me …my phone number is 213-949-****. thank you
Free Government Cell Phones says
Do as the article says, Rimi.
brenda leroux says
my safelink phone has been smashed and i need a new one my name is brenda leroux and my address is *** *********.
Free Government Cell Phones says
Do what the article tells you to do, Brenda.
Hazel villehas says
How can I upgrade to a new phone
Free Government Cell Phones says
A couple ways. (1) Contact your current service provider and ask customer service if they will give you an upgrade for free. If not, you will need to purchase an upgraded smartphone. (2) According to new FCC rules, new customers receive smartphones. If you were to switch service providers, you would be considered a new customer by the new service provider and automatically receive a new phone.
If you decide to switch, here’s where you can find a complete list of free government cell phone companies in your state:
https://www.freegovernmentcellphones.net/states
mj says
how can I get an update on the return/repair of my phone?
Free Government Cell Phones says
Are you saying that you sent your phone back to your service provider to be repaired? We’ve never heard of a Lifeline company repairing phones. They would usually prefer to send out a replacement phone.
Trung nguyen says
My phone lost yesterday. I need new phone. can you help me?
Free Government Cell Phones says
Read the article, Trung.
Kathleen McGreal says
Had to go to ER last night and lost my Safelink phone. Cannot call to report it. Can a Safelink representative please contact me via email? I have a disability and need to be able to call out. Thank you!
Free Government Cell Phones says
This is an independent informational website, Kathleen. In other words, this website is NOT affiliated with any free government cell phone company. You’ll need to contact your service provider directly to report your problem. Maybe you can borrow a friend’s phone.
Teresa Stallings says
My phone was stolen over a week ago and I wanted it to be deactivated but I can’t get threw! I have called constantly for a week now! I received it 3 years ago and can’t remember my account number. I can’t afford to pay for shipping on the replacement phone so just deactivated it and I’ll try to get another one when I can.
Sheila griffin says
My old phone was stolen I need a phone
Free Government Cell Phones says
Read the article, Sheila.
sanford rush says
i have lost my phone and i cant and dont know the service provider. i’ve tried them all
Free Government Cell Phones says
Really? You’ve spoken to ALL the service providers in your state, Sanford? And none of them are your service provider? Maybe you should work your way down the list of free government cell phone companies in your state again. Here’s where you can find a complete list:
https://www.freegovernmentcellphones.net/states
Kim says
I’ve had my tracphone for also two years now, its started to say my battery is getting hot when i try charging it. Can i get a free upgrade?
Free Government Cell Phones says
Did you read the article, Kim?
Bertha Bramlett says
I have a tempo phone that stop working how do I get it replaced.
Free Government Cell Phones says
You begin by reading the above article, Bertha.
Mary Edwards says
My phone is dead it will not come on at all been on charge all day no power
Free Government Cell Phones says
Did you read the article, Mary?
Stephanie Gipson says
My daughter has lost her phone, and im sure it hasnt been used and may be deactivated now, but what can i do about getting her number trabsferred to another phone that i have? Pleasd email mr at ********@icloud.com.
Thank you
Phone Number is 850-210-****
Free Government Cell Phones says
The longer it’s been since she lost her phone, the less likely it is that the number will still be available. It can’t hurt to try, though. So contact her service provider’s customer service team.
raymond c fisher says
i love my phone but the other day the screen went white and the phone died on me how can we rectify this problem? raymond
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team, Raymond.
Kristal Rivera says
I had a Safelink account but I cancelled it on the 18th of this month because I lost my phone how do i reactivate my phone number on a new phone ??? Thank You in advance
Free Government Cell Phones says
If you cancelled your service, you probably can’t get the same number again. It’s possible, but you need to contact your new service provider’s customer service team. We’re not very hopeful, though.
Rich birchfield says
Lost phone
Free Government Cell Phones says
Read article
Karen Comer says
I wanted to re-certify my assurance wireless phone but dont know my enrollment number. i still have my phone and am in need of the service. Please help me figure out how to fix this problem. Thanks!!
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone. Assurance customer service should be able to identify you with other personal info.
Susan C Hawkins says
I have a gov. cell phone from Safelink which will not charge. Have talked to Safelink Tech and mentioned I have two older cell phones I could use as a replacement.Neither seems to be locked,,,they do everything but call.I obviously would have to have your help transferring my service. I am leaning toward a Motorola ..it has bigger numbers and letters than the other which is a Samsung .If you could use the above E-Mail which is my husband’s E-Mail he could help us get this done. He tried several AC chargers but none worked on that phone only.
Free Government Cell Phones says
We cannot help you, Susan, because we are not your service provider. You need to get in touch with Safelink’s customer service team.
Zach says
I really need to know something….. If i dont make a phonecall for 30 days and get cancelling will I be able to switch or do they still keep you for a year.. My phone WILL NOT WORK at my home the only place a need it for emegencys. The qlink website said free nationwide roaming when I got the phone it says domestic roaming and when I try to call it just says DOMESTIC ROAMING please buy a calling card. DO NOT GET QLINK PEOPLE WORST COMPANY I HAVE EVER EVER DEALT WITH in my entire life.
Joan Brad says
my mother in law lost her phone but can’t remember her pin number or ID number can you please help for her to get a replacement her number is 1 347-457-****
Free Government Cell Phones says
Unfortunately, we can’t, Joan. We’re an independent informational website that’s not affiliated with any of the Lifeline free government cell phone companies. You’ll need to contact your service provider’s customer service ors tech support team.
agate gemm says
my phone kept showing me a blank screen instead of a text when I called they sent me out a replacement phone, before I received the replacement I lost the broken phone. I called and told them, had the policy switched to the replacement, was told no problem, then started getting texts telling me to return the broken phone. when I called was told I had to pay them twenty dollars for the lost phone. They told me they repair them when I asked why they wanted so much. I checked, those phones cost ten dollars working. when I didnt send them money they shut it off right after they texted saying thank you for your monthly payment.so they charged for a month of service on a phone they shut off the same day.
Free Government Cell Phones says
How long did you have your free government cell phone service, Agate? If it was 12 months or more, we’d suggest that you switch your service to a new Lifeline company. Here’s where you can find a complete list of Lifeline companies in your state:
https://www.freegovernmentcellphones.net/states
Free Government Cell Phones says
How long did you have your free government cell phone service, Agate? If it was 12 months or more, we’d suggest that you switch your service to a new Lifeline company. Here’s where you can find a complete list of Lifeline companies in your state, Agate:
https://www.freegovernmentcellphones.net/states
april-woolard says
phone keeps freezing up
Free Government Cell Phones says
Do what the article recommends, April.
Zach says
Dont trust this site it hasn;’t been updated they got me in a mess
Free Government Cell Phones says
You’re right, Zach. We should not be trusted. We will steal your money and run off with your wife. She’s the one you really can’t trust.
Cynthia says
OMG! I NEEDED A GOOD LAUGH! THANK YOU
Free Government Cell Phones says
We’re here for you, Cynthia.
donna says
washed the cell phone and we talk to someone they said we could get a new one its been awhile and still no phone or even an email to let me know when it will arrive maybe this message will help
Free Government Cell Phones says
Leaving a comment here at FreeGovernmentCellPhones.net will NOT help, Donna. This is an independent informational website that’s NOT affiliated with any of the Lifeline Assistance companies. First you need to read the above article and then you need to contact your service provider’s customer service team.
Dawn Worley says
Hi I dropped my phone in water. It is broke, how can I replace it?
I tried to find a link to do so but didn’t see one.
Free Government Cell Phones says
Who is your service provider, Dawn?
Judie says
Last month I paid the extra $15 for unlimited service it said my regular minutes would be put on my phone when the 30 days was up. I then broke my phone and I went out and bought a new Android phone called and transferred my safe link number to the new phone. My 30 days is now up and my regular minutes are not on my phone. I t was at this point I realized there is no prepaid button on my phone so I can manually add the minutes myself. I t won’t let me call anyone either since their are no minutes left what can I do? I have a trac phone through safe link
Free Government Cell Phones says
You need to contact Safelink and clear up this problem with a customer service agent.
Eric G Nichols says
I broke my screen on my and my husband he want me to ask to see if we can get a replacement i hope we can. Thank you
Free Government Cell Phones says
We’re not your service provider, Eric. We’re an independent informational website. You need to read the article above and then contact your service provider’s customer service team.
Jessica says
I lost my safelink phone is there a way, I can get another phone?
Free Government Cell Phones says
C’mon, Jessica, did you read the article on this page before you posted your comment?
rick h nicholson says
I recently found my old phone in the backyard under a wood pile that I stacked last year I went out and another track fone model number a206g new number is 206 304 ****. I was wondering if I need to re apply for the min and text I hate texting so what do I do to renew my contract with you phone is operational now and I will wait for a email from you on a yes or no thank you sincerely rick h. nicholson
Free Government Cell Phones says
At the end of last year, new rules went into effect that mandate the cancellation of any account that has gone unused for 30 days. As a result, we assume your phone is dead. That being the case, you will need to re-enroll. The good news is that you can re-enroll with ANY Lifeline free government cell phone company. Here’s where you can find a complete list of companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Jovita salazar says
Nesesito un Nuevo tel ya tengo como 4 años y esta fallando el que tengo
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone, Jovita.
Thomas Carrillo says
I dropped my phone and now It does not swipe to open. I think my provider is true connect, or T-Mobile. Can I put my sim card in my wife’s old moto droid RAZR? Please help.
Free Government Cell Phones says
Not all cell phones work with all cell phone networks, Thomas, so we can’t answer your question. You need to speak to your Lifeline service provider’s customer service team. It’s not T-Mobile, because it doesn’t participate in the free government cell phone program.
tony bell says
i called and the lady can not help me log in and i no i have the right e mail and pass word
tony bell says
my phone will not make sound are do nothing
Free Government Cell Phones says
Do what the article tells you to do, Tony.
Eric Johnson says
I have a broken phone where do I go to replace it…Haysville Ks. 67060
Free Government Cell Phones says
Did you read the article, Eric?
Brigitte EuGene says
My name is Brigitte EuGene. I have an account with Safelinkwireless. My phone has gotten water damaged and i would like to know if i can place it. My cell number is 407 731 **** or was. I have been trying to do it online and it keeps on starting over with the enrollment I.D. I don’t know my I.D. Please help or just send me a replacement.
Free Government Cell Phones says
A couple thoughts, Brigitte. First, how long has your free government cell phone been damaged? If you’ve gone more than 30 days without making or receiving a call or text, your account may have already been cancelled. Second, we cannot send you a replacement because we are not your service provider. This is an independent informational website that’s NOT affiliated with any Lifeline Assistance companies.
Barbara says
I received a replacement phone when I lost my original phone. Now the replacement phone is broken and I cannot receive or make calls. I was told that I had to wait for a year to be up on the replacement phone before I can get another phone. Seems like the replacement phone was a dud and now I have NOTHING.
Free Government Cell Phones says
Not an uncommon complaint, Barbara. You didn’t mention which service provider you are enrolled with, but you should check its website to see if it offers upgraded phones. Also check to see if it has a BYOP (Bring Your Own Phone) or BYOD (Bring Your Own Device) program. If so, you can always purchase an inexpensive cell phone from any number of online sources (like Amazon or eBay) and use it to connect to your free government cell phone account.
Douglas Greene says
My Phone Doesn’t Have Enough Time On It To Make A Call . Is It Possible To Purchase Minutes Yo Get Me Through The End Of The Month ?
Free Government Cell Phones says
Since you didn’t mention which company you are enrolled with, we can’t tell you if your service provider offers additional minute packages. But here’s a link to an article about a company that allows you to purchase additional minutes for ANY service provider:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Amy pigg says
Stolen phone
Free Government Cell Phones says
Read article.
Rebecca Edwards says
I had lost my phone found it but it is broken will not work at all now can i get a replacement please.
Free Government Cell Phones says
Not from us, Rebecca, because we’re not your service provider’s. Read the article above and do as it says.
martin says
i am trying to see were my phone is at my tracking number is
1163112794
Free Government Cell Phones says
Check your service provider’s website to see if it offers a “Check Your Status” function, Martin.
denise adams says
My phone don’t work it rings and when you pick it up to answer it there is no voice and you can’t hear anyone and the settings and volume are correct and turned up all the way.. I have cancer and diabetes I need a new phone sent to me ….. Ty. Denise adams
Free Government Cell Phones says
Read the article and do as it says, Denise.
Christie Richardson says
That number on phone is 615-3276 I need a replacement. I have kids and they have no way to reach me.. please reply.. again this is Christina Richardson
Free Government Cell Phones says
Again, read the article, Christie.
Christie Richardson says
This is Christina richardson my phone has been stolen what do I do?? Can you send me a replacement phone please??
Free Government Cell Phones says
Did you read the article, Christie?
Blasina Evoria Hernandez says
What company do I go to if I got my phone with truconnect?
Free Government Cell Phones says
TruConnect Wireless.
Brenda Roosevelt says
Sorry I believe I posted a comment without finishing it, sorry my screen went blank, but I’m going to try again. This is Brenda Roosevelt contacting you about my lost my phone, again the number for the phone is 518-688-****. the phone is a safelink wireless and the provider is TracFone. Please let me know of any more questions.Thank you.
Free Government Cell Phones says
You need to follow the steps outlined in the article, Brenda.
Daniel Wayne Huffstetler says
I have had the same safelink phone for many years but recently lost it and would like a replacement just like the one I had. Just a simple keypad phone, please. My number was 864-490-****. My email is *******@yahoo.com and my name is Daniel Wayne Huffstetler. DOB 3/**/**
Free Government Cell Phones says
Two things, Daniel: (1) For god’s sake, man, you just left far too much personal info on a public website. If we were dishonest people, we could have used it to commit identity fraud. For you own well being, never do that again. (2) We’re not Safelink, so we can’t replace your phone. We’re an independent informational website. Contact Safelink directly.
Brittany Barbee says
My phone got stolen my number was 423-227-****
Free Government Cell Phones says
Do as the article instructs, Brittany.
Brenda Roosevelt says
I’ve tried calling,I’ve tried reading the comments and I still need help please,I lost my Safe link phone. The number is 518-688-****. The serial number is 014 526 001 *** ***. I don’t know how to get ahold of a person through the phone number I kept trying and never got through to a person to tell them I lost my phone, I’ve been going through this for over a month now, please help me! I’m sure I’m doing something wrong!!!
Free Government Cell Phones says
Who is your service provider, Brenda?
Debbie S Winthrop says
My safelink phone has stopped working properly. I can not make nor receive calls. It seems that everything else still works. When I try to make a call I get a recording that says I am unable to make that call at this time.
Free Government Cell Phones says
You need to contact Safelink’s customer service or tech support team, Debbie.
Michael Wheeler says
I lost my phone
Free Government Cell Phones says
Read the article.
Shelby Jones says
Hello my name is Shelby Jones my email is *******@gmail.com I have assurance wireless phone but it is broke I can’t talk on it it is threw social service my number 757-479-**** how can I get a new phone
Free Government Cell Phones says
Did you read the article above, Shelby?
Tonya Niles says
My safe safelink trackphone was lost or stolen. And i need a replacement. Or a phone number where i can speak to live person.
Tonya niles. 346 301 ****
*** ****** rd houton tx 77039
346 252 **** was my safelink trackphone that was stolen. I need a new one shipped to me and tbis one canceled.
Free Government Cell Phones says
Contact your service provider, Tonya.
lorra lewallen says
Well my mom’s phone got stolen from my aunts house then when I tell her that she couldn’t get a new phone someone came in with a broken phone. then we realized it was hers and now it’s broken. Could she get a new one if she sends that back???
Free Government Cell Phones says
Maybe, maybe not. Sorry we can’t be more definitive, but here’s why. It probably depends on how long she had her former phone. Some companies won’t offer a free replacement unless you’ve been a customer for some extended period of time. It’s up to you to contact your service provider’s customer service team.
Shelley A Lynch says
Lost my safelink phone plz send me another thanks Shelley Lynch
Free Government Cell Phones says
C’mon, Shelley, did you actually take the time to read the above article?
Ricahrd Brownmiller says
My cell phone was stolen and i have another phone that I want to get my number transf
ered too
Free Government Cell Phones says
You may be able to switch phones, Richard, but it depends. Not all cell phones are compatible with all cell networks, so contact your service provider’s customer service team to find out if your phone will work with its network.
Daphne morris says
I need a new SIM card somehow mine is lost from the phone. I’m sorry. thanks a lot. Can u please send me a new one to replace mine again. thank u
Free Government Cell Phones says
We’ve heard from thousands of people who lost their cell phones, but you are the first reader who’s ever said she lost her SIM card, Daphne. How do you lose the SIM card out of your cell phone?
But in answer to your question, no, we cannot send you a new SIM card. Because we’re an independent informational website, not your service provider. You’ll need to contact your service provider’s customer service team.
Brittany ladner says
Phone stolen
Free Government Cell Phones says
Read article
Charlotte P Boyd says
My cellphone is through safe link the battery will not stay charged. I contacted them and was told to call back (after being on hold for 30 minutes from a different phone. This is my only phone so it is impossible for me to do useing someone else’s minutes to be on hold another 30 minutes. I called and left by number twice and got no return call. Please help me on what to do. Thank you
Free Government Cell Phones says
How long have you had your account, Charlotte? If you’ve had it for more than a year, you are eligible to switch Lifeline service providers. Might be time to do it. Here’s where you can find all the plans in your state:
https://www.freegovernmentcellphones.net/states
Julie Lynn Gilliland says
I live in Atchison Kansas and don’t know which carrier phone I had but while I was gone my phone just walked right out of my house. I would like to know who to contact about getting another one.
Free Government Cell Phones says
There’s only one way for you to find out who your service provider is, Julie. You need to click on your state at this link:
https://www.freegovernmentcellphones.net/states
Then you need to start at the top of the list of your state’s service providers and call each of their customer service teams until you find your provider. They’ll be able to identify you by name, address, phone number, social security number, etc.
Mary E Sorensen says
You didn’t cover broken,one that will not work. Refuse to replace and lie when questioned about upper level management. Since I am a taxpayer, I would rather see the program stopped altogether than money wasted on such a poor excuse for a company this is. Doesn’t matter how long it has been around. I actually feel sorry for some of the representatives. Some of them genuinely try to help.
Free Government Cell Phones says
For about the 10,000th time, WE are not a free government cell phone company. This is an independent informational website.
WENDY says
And also, WE ARE ALL TAXPAYERS!!!!! NOT JUST YOU….. MARY!!!!!
Brooke says
I have lost my access wireless phone! I need a replacement please.
Free Government Cell Phones says
Did you read the above article, Brooke?
david says
I have a Obama phone it has a vortex name on it so all of a sudden a just stoped working it says no sim card when u try to call out nothing works what do I do?
Free Government Cell Phones says
Did you read the above article, David?
Wilfredo Rodriguez says
I whant to change my cel for another androide cel
Free Government Cell Phones says
Did you read the above article, Wilfredo?
christina figgins says
I would like a replacement phone because I lost my phone and can u all send me a touch screen phone please
Free Government Cell Phones says
We can’t send you anything because we’re not your free government cell phone company, Christina. We’re an independent informational website. You need to contact your service provider’s customer service team.
LYNDA PRESSLEY says
how do i find out who my provider is?my phone is messed-up and i can`t use it
Free Government Cell Phones says
If your phone worked it would be simple to find out who your provider is. You’d just have to call 6-1-1 on your free government cell phone and its customer service team would answer.
Since your phone doesn’t work it will take considerably more work. First, go to our “States” page and click on your state. A complete list of Lifeline companies doing business in your state will appear. Now you’ll need to start at the top of the list and call each customer service team until you find one that recognizes you as a customer — by phone number, your name, address, social security, etc. You can find that list of companies in your state at this link:
https://www.freegovernmentcellphones.net/states
Catherine V Wade-Hall says
this is Catherine Hall I need a replacement phone,it wont charge,so I cant use current minutes available.
Please stop the service. 602 872 ****. Ive had it over 2 two years now, thur my access medcal card, and it has no room for updates.
Free Government Cell Phones says
We can’t cancel your service because we’re not your service provider. We’re an independent informational website, Catherine. Contact your service provider’s customer service team to get your account cancelled.
april melchior says
i like to up grade
Free Government Cell Phones says
Contact your free government cell phone company’s customer service team, April. Virtually all the companies will allow you to upgrade to a smartphone, but most of them will expect you to pay a reasonably small upgrade fee.
Lori says
My name is Lori Caddenhead i have been having alot of trouble with my phone sometimes it doesnt want to call out or except calls it cuts off in the middle of calls and sometimes it just shuts down all together i have tried turning it off and back on and taking the battery out and back in and it is still doing it my phone number is 936-671-**** could you please help me
Free Government Cell Phones says
Read the article and do as it says, Lori. Or call 6-1-1 on your free government cell phone and you’ll be connected to customer service.
Theresa A. Rawls says
To whom it may concern:
Please help the light on my Safelink phone does not display. Therefore, I can’t see anything on the phone. I need a replacement. Do I send the old one in and it will be replaced or what.
Thank you for your attention in this matter and please know that I’m older and need a phone ASAP.
Sincerely,
Theresa A. Rawls
773 931 ****
Free Government Cell Phones says
The information you need can be found right in the article on this page, Theresa.
sara l reynolds says
my grandma wash my phone and it dont work no more how can i get a new one with out paying for it
Free Government Cell Phones says
How about if your grandma pays for it.
Loretta godbold says
Safe link info was not helpful! It does not tell me or show how I can replace my phone. It only says I can. How do I get an replacement safe link phone?!?!
Free Government Cell Phones says
Contact customer service. Also visit the Safelink website.
terri dawdy says
my phone doe’s not work properaly….I can’t get the screen words to pull up..
Free Government Cell Phones says
Follow the instructions offered on this page, Terri.
deborah says
i tried the free phone program about 2 years ago. the phone never charged. no one called back to help. now i do not even know what company it was and am still with out a cell phone. what should i do?
deborah
Free Government Cell Phones says
If you haven’t had a phone for two years your original account should have been cancelled long ago, Deborah. That means you’re free to enroll with any company offering free government cell phones in your state. Click on the following link to see a list of all the companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Check them all out carefully to make sure you get the plan that works best for your needs (most minutes, most texts, most data, best smartphone, etc). Then use the contact info we provide on each service provider’s page to contact customer service and enroll. Good luck.
Connie Dunaeway says
I need a replacement phone the phone was lost after divorce I have a new address Do I need to fill out a application or can you send me the number I need to talk to someone about this Thank you
Free Government Cell Phones says
You can find contact for all the Lifeline free government cell phone companies in your state at this link. Just click on any of the companies to be taken to that company’s page. Each of those pages lists the company’s contact info that you can use to get to customer service:
https://www.freegovernmentcellphones.net/states
Crystal Haring says
I have a safelink account but my phone is broke is there away I can get another one with the same number 724 231 **** and I move my mailing address is a p.o box now plz I really need my phone back my email is *********@gmail.com
Free Government Cell Phones says
You need to read the above article and do as it says, Crystal.
enrique ceballos says
its bullshit. my phone has broken twice and somehow im no longer eligable for a replacement. does anybody else see anything wrong with this? the goverment has more than enough money to drop bombs or deploy more marines but f*** what im going through. im afraid to inform you if you have one of these phones well you aint gonna make it! publish this
Free Government Cell Phones says
We’re not going to get into politics, Enrique, but we’re sorry to hear what you’re going through.
leticia says
Lmao where did you find these people?? Talk about beggers can’t be choosers! Sorry I just couldn’t resist this one puts the icing on the cake! You’re doing a great job 2 thumbs up for you. You must posses an outrages amount of patience something I lack of. Thanks for your hard work. You have made laugh like no one ever has thanks. Have a great day
Derrick grant says
Safelink phone lose
Free Government Cell Phones says
Customer service call.
Joline Morgan says
I have a safe link phone but it is telling me to insert Sims card. I have been using it I don’t know why it is doing this. The number is 731 325 ****
Free Government Cell Phones says
You need to contact your service provider’s customer service or tech support team, Jolene. They should be able to solve your problem.
amber says
Someone took my phone so I thought by changing number it would not be used. But I was just told that I would get texts with new number. So I don’t have phone or the number now.
Tiffany Corder says
My safelink phone was stolen
Free Government Cell Phones says
Sorry.
Tiffany says
I need to get a replacement phone I dropped an broke mine how can I get it replaced.
Free Government Cell Phones says
Do as the article instructs, Tiffany.
Delores Evert says
Why do I keep getting messages wanting me to post a cap. a to continue service. I do use my phone for emergencies. all the time. My husband and I are both Handicapped.. When I try to respond to this message. nothing happens. Thanks.
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and you will be connected to customer service. They’re the only ones who can answer your question.
debora cornelius says
My safelink tracfone died. Who do I contact for the free replacement. I do not want to change numbers. and will all of my contacts be lost?
Free Government Cell Phones says
Read the article, Debora. You need to contact your service provider’s customer service team.
Benjamin smith says
My phone was lost about a month ago , I no longer live where it was lost and need a whole new set up , thank you guys in advance ! Ben smith
Free Government Cell Phones says
Don’t thank us, Benjamin. Thank your service provider’s customer service team after you contact them.
mark zipfel says
I have had my cell phone for quite some time (4 years?) and have been having problems with it. Sometimes it won’t let me make a call in spite of the fact that I have 1000+ minutes! “Network is not available.” is the message I receive when I try to make a call. It is a very old phone; I don’t know if that has something to do with it. Suggestions? Anything will help.
Thank you
Mark Zipfel
Free Government Cell Phones says
Sounds like your phone has finally broken down, Mark. Contact your service provider to ask about its replacement policy. They may give you a free replacement phone, but you may also be required to pay a small fee.
Muhammad Rashid says
My name is Muhammmad Rashid; I was having a Safelink cell phone which was lost. I reported its loss and requested its replacement. No replacement was issued. After about 6 month I found my phone and wanted to reactivate it. It was not done. Meanwhile I changed my address & applied for a cell phone. I was informed that a package is being mailed to me which has to be completed and mailed back to Safelink. I receiaved a package rom AARP (United Healthcare) for free cell phone from Safe Link. I forwarded the papers to them but no response. I called Safe link and I was informed that my file has been updated and papers will be sent by mail. I received the papers by mail. I completed and mailed the back about 3 months back but still phone has been received.
I am of the view that there is some thing wrong the Safelink as proper attention is not paid to the requests.
Free Government Cell Phones says
We don’t know for sure if this is the problem, Muhammad, but the rules of the Lifeline program require that your account be terminated if your phone goes unused for 30 days. That may be the root of your problems.
Shay G says
I applied for a gov phone a year ago. I lost that phone, so when I apply now it keep saying I have a duplicate account.. The person I went to, get the phone from under a tent ID doing identify fraud. I know it’s him cause it was the first n only time I went to someone n the tent to get my free phone. He took the picture of my ID and food stamp card n saved it in his tablet n saved my last four digits of my social security number. So now everything I try to get another phone I get a message saying I have a phone and it’s not true. They guy under the tent is a scammer I seen him again selling gov phones for ten dollars. He still everybody information an getting phone in their name n selling them how do I report this.
Free Government Cell Phones says
Here’s an article that tells you how to report fraud, Shay.
https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste
But your story should serve as a warning to everyone who is thinking about enrolling in the Lifeline program at a street tent or booth. We constantly tell readers to enroll online or by phone to prevent the identity fraud you’ve been experiencing.
Kenneth B. Kendricks says
My phone was stolen while in transit to me. #614-779-****
Free Government Cell Phones says
Contact your service provider’s customer service team, Kenneth.
Donna Keaton says
I can tell you that I was a customer of Safelink(tracfone) for about 4-5 years and never had a problem. Then a few months after everyone got issued an upgrade to 3G phones, mine was stolen. I called customer service immediately to disconnect phone. I was told they would no longer provide the one time replacement. I had to purchase my own.
raven collins says
I had lost my phone in the restroom at a restaurant
Free Government Cell Phones says
Do as the article says, Raven.
Jen says
I have a Vortex phone that doesn’t work. How do I get a replacement?
Thank you
Free Government Cell Phones says
Did you read the article on this page, Jen?
Shavonia says
Hi, I lost my phone about 8 months ago and I’m just now finding it, I never requested another though. Am I able to get this one turned back on?
Free Government Cell Phones says
We assume that means the phone is inactive. Is that correct, Shavonia? It should be inactive because the rules of the program say that accounts will be terminated if the phone goes unused for 30 days or longer. If that’s the case, you can now enroll with any free government cell phone company in your state (assuming your former account was open for one year or longer. If it was open for less than that, you’ll need to wait until 12 months after you initially opened the account). Here’s where you can find a complete list of all the companies and plans available in your state. Make sure you check them all to make sure you find the plan that fits your needs best:
https://www.freegovernmentcellphones.net/states
Joseph N Campbell says
Lost or had phone stolen
Free Government Cell Phones says
Do as the article says, Joseph.
Kendrick Skipper says
I lost my phone an need a new one
Free Government Cell Phones says
Do as the article says, Kendrick.
Sheonda Uhl says
I lost my phone I need a new one
Free Government Cell Phones says
Read the article on this page, Sheonda.
Betty Griffin says
Lost my phone need new 1
Free Government Cell Phones says
Do what the article tells you to do, Betty.
Jessica Trahan says
My phone was stolen about 2 weeks ago .Am I able to get a replacement phone. SafeLink .
Free Government Cell Phones says
Yes, you can get a replacement. It may be free if your account has been active long enough, but there may be a small fee if not. Contact your service provider’s customer service team.
Christina Metcalf says
My phone broke and I called it in and told the lady and she said a few words i did not understand and then hung up i never received my replacement phone am i able to get one? I have been trying scene December to see if i can!
Free Government Cell Phones says
You didn’t say who your service provider is, Christina, but in general most companies will replace a phone during the first year, but charge you a relatively small fee after that. The first thing you should do is visit your service provider’s website to check on replacement phones.
VICKY blaylark says
How do I cancel my service
Free Government Cell Phones says
As you might expect, Vicky, they make it a lot easier to enroll than to cancel. The easiest way is to your service provider’s customer service team.
Cindy says
I found a safe link phone how can I get the company to turn it off in to I find out who’s it is
Free Government Cell Phones says
You can contact Safelink customer service, Cindy. You can find the contact info at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Sarah says
I can’t find my safe link phone how do I go about getting a new one
Free Government Cell Phones says
You start by reading the article, Sarah.
T. Pastrick says
Had a Safelink phone stolen about 4 years ago and it was replaced. Replacement has now become defective. Can I get another replacement?
Free Government Cell Phones says
Yes, just contact your free government cell phone company’s customer service team. You may be required to pay a relatively inexpensive fee, though.
Donna Keaton says
No you cannot get a free replacement phone any longer from Safelink.
Donna Keaton says
No you cannot get a free replacement phone any longer from Safelink. They can be purchased starting at $40. I suggest Walmart, you can purchase the same (Tracfone)Safelink 3G touch screen for $10.
Lavina Zimmer says
My phone broke. How do i get a new one with the same phone numner
Free Government Cell Phones says
Start by reading the article on this page, Latina.
trish jackson says
My my SafeLink phone was deactivated how do I reactivate it I would like to speak to someone in person
Free Government Cell Phones says
Do you know why it was deactivated, Trish? Did you complete your recertification on schedule? In any case, you need to speak to customer service at Safelink. You can find the contact info on our Safelink paged. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
danisha hobbs says
my safelink phone has broken, screen cracked, will not turn on, how do i get another one
Free Government Cell Phones says
Simple. You read the article on this page, Danisha.
Ginger E Royster says
I lost my cell phone how can I get a replacement phone
Free Government Cell Phones says
Start by reading the article on this page, Ginger.
Celena White says
I lost phone ,how I get other new phone? By my first time.
Free Government Cell Phones says
Read the article on this page, Celena. It tells you what you need to know.
Torann Coffey says
My service was cancelled. Due to ineligibility. And while service was off, my phone was stolen. I now am eligible again. So I tried to reapply. But it brings up old number . I have tried to report stolen but . just keep getting transferred. I spent a your and a half. On hold and being transfered and for me nowhere. Why is it so hard to report stolen phone for the company to wipe old account out so I can reapply
Free Government Cell Phones says
It shouldn’t be difficult, Torann. If you service was cancelled because you were ineligible, you should be able to re-enroll if you are now eligible again.
We’d suggest that you attempt to enroll with a different service provider. Here’s where you can find a complete list of all the companies and plans in your state. Check them all out and enroll with the one that fits your needs best:
https://www.freegovernmentcellphones.net/states
juan flores says
This juan flores my phone was stole I need a new phone and I cancel my other phone will the person that stole it will they be able to use it after I cancel it
Free Government Cell Phones says
Absolutely not, Juan. Once you’ve reported your phone stolen, no one else will be able to use it.
juan flores says
how do I get me another phone can I do it online or do I have to call in and reorder one
juan flores says
I didn’t report it stolen I just log into my account and cancel do I have call and report it stolen
Free Government Cell Phones says
Don’t cancel, Juan, because you will not be able to re-enroll.
Free Government Cell Phones says
It depends on which service provider you’re enrolled with, Juan. Check the company’s website because it will probably have all the info you need.
ola molen says
I RECENTLY HAD MY PHONE STOLEN SO I CALLED AND REPORTED IT THE LADY SAID SHE WOULD DEACTIVATE IT. SO I ASK ABOUT GETTING A REPLACEMENT SHE REPLIED SHE COULD ONLY SEND ME A SIM CARD AND NOT A PHONE CAUSE I HAVEN’T BEEN WITH THEM 6 MONTHS YET. HOW DO I GET ONE
ola molen says
IT DOES SAY THAT YOU CAN REPLACE ONE IN 12 MONTHS NOTHING ABOUT YOU HAVE TO BE ENROLLED FOR 6 MONTHS TO GET ANOTHER . PLEASE I NEED A PHONE
Free Government Cell Phones says
You can purchase some very inexpensive cell phones online, Ola, but before you purchase one you need to speak to customer service or tech support to make sure you get a make and model that is compatible with your service provider’s cell network.
Melissa says
I was using my safelink simard in a phone other then the one that safelink sent me, but compatible. I end up losing my phone so I called and deactivated it only to find it a couple days later. I call safelink and ask them to reactivate it with same simcard same number and everything cause I found it and they said I had to reapply or re enroll. So I did. Now I’m wondering why 3 days later it’s still not activated again.does Simcard have to be in original safelink phone that it came with to work
Free Government Cell Phones says
Since we’re not part of Safelink’s tech support team, it’s impossible for us to answer your question, Melissa. You’ll need to speak to someone in that department.
Jeremy Bartley says
How do I get a new pone when mine got lost?
Free Government Cell Phones says
First thing you do is read the article on which you commented, Jeremy.
andrew phone # 2248755267 says
my pnone is broken. i cant dial out. cant get any calls
Free Government Cell Phones says
Do as the article instructs, Andrew.
Shawna Blake says
I ordered a new phone a month ago and still have not received it. Please help.the month is almost up and if I don’t make a phone call at least Once this month I will lose the number. And I had the number for about 8 years now please help.
Free Government Cell Phones says
You should contact your service provider’s customer service team ASAP, Shawna. If you don’t have it’s contact info, go to the following link and click on your service provider’s name. You’ll find all the free government cell phone companies listed in alphabetical order:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
By the way, this is an obvious problem that no one’s ever written to us about until now. Thanks.
Janice Beck says
I have had my phone since 2014 I can hardly hear the person on the other end. How can I get it replaced? Thank you. My phone number is 570 316 **** Janice Beck
Free Government Cell Phones says
You should be eligible for a free upgrade, Gradie, but some companies hesitate to give them away for free. If that’s the case for you, keep in mind that you have been with your service provider for more than a year, so you are eligible to switch service providers. If you enroll with a new service provider, you will automatically qualify for a free smartphone. If that’s of interest to you, here’s where you can find a list of all the service providers and plans in your state:
https://www.freegovernmentcellphones.net/states
Carol Allen says
My husband has a free cell can’t set time ahead how do you set it please get back to me 607 379 ****. ********@gmail.com thank you
Free Government Cell Phones says
The simplest thing to do is to Google the make and model of your husband’s phone plus the words “User manual.” You’ll quickly find the info you need.
Juanita Rodgers says
I have an older safelink tracfone and haven’t received my monthly 250 minutes. the airtime display does not show “redeem airtime” in the prepaid menu field even though I continue to receive notices that have need to call to get them. I have tried to reach safelink for help by calling the following numbers 1-800-867-7183, 1-800-378-1684, and 1-800-636-7596. I can’t speak with a customer service person and the automated systems for each number just keeps telling me they are processing a transaction for my phone number, to leave phone on for 15 minutes and then make a test call. It prompts me to call back after that if the problems not resolved, but same thing happens when I call back. After 4 tries I gave up. Please help me determine the problem
Free Government Cell Phones says
Go to the Safelink website. Click on “Support” and then click on “Get Pending Minutes.”
Pamela Smith says
I can’t even get a real person to answer my call , all I get is recording and then they hang up on me!!!!!
Free Government Cell Phones says
Check your provider’s website to see if they offer a customer service email form or if they offer online chat function.
Tonya Morrisette says
It says I already have phone. Haven’t seen that phone since my house burned a few years ago, so it was either burned or stolen from what was salvaged, but I do not have a phone. How do I get replacement and I don’t remember the # or the carrier.
Free Government Cell Phones says
Who is the “it” who says you have a phone?
If your old phone burned up years ago, you account should have been terminated long ago. New regulations say that a free government cell phone account will be deactivated if a phone goes unused for 30 days and your old phone clearly meets that time limit.
In other words, you are now free to enroll with any free government cell phone company that does business in your state. Here’s where you can find a complete list of all those companies:
https://www.freegovernmentcellphones.net/states
Kristine Lucero says
I was told I would receive a phone in the mail after being approved. The phone was never received. How , or whom do contact to get this rectified?
Free Government Cell Phones says
How long has it been since you enrolled, Kristine? Visit your service provider’s website. Many of them offer an “Enrollment Status” (or some similar wording) function. If yours doesn’t, contact customer service by phone or online.
April Layne says
My phone has been stolen and I really think that somehow whoever stole it has been renewing it.
Free Government Cell Phones says
They can’t recertify without having some paperwork proving that you are still eligible. In other words, if it’s being recertified, April, it’s being recertified by someone who has access to your paperwork.
Patsy Mayer says
My Phone was dropped in water and no longer works.Can I get it replaced
Free Government Cell Phones says
Read the article, Patsy.
Cyn says
My Phone got damaged accidently..how can i get a replacement before i re-enroll again? I need it a.s.a.p.
Free Government Cell Phones says
Read the article, Cyn.
Adriana Williams says
What the coolpad company number
Free Government Cell Phones says
You can find all the companies and all their contact info on our “Providers” page. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Patricia Montgomery says
I have lost my phone and that’s the only phone I have for my family to get a hold of me please help me and get a new one please
Free Government Cell Phones says
Do what the article tells you to do, Patricia.
heidi hollingsworth says
I lost my cell phone 2 months ago. I need a phone to make my doctor appointments and take care of other business.
Free Government Cell Phones says
You probably have a problem, Heidi. New Lifeline rules went into effect on December 2, 2016 that require accounts to be closed if they have gone unused for 30 days. In other words, your account could well have been cancelled, which means you would have to re-enroll. The good news is that this situation would give you the option of re-enrolling with any company in your state. So here’s a link that will take you to all the companies and plans in your state. Check them all out carefully so that you get the plan that works best for you (most minutes, most texts, most data, and the best smartphone). Here’s that link:
https://www.freegovernmentcellphones.net/states
Kathy says
I had my free cell phone stolen n I need a new one cause I have a sick mom n I can not afford one so if there is anybody who can help me please
Kathy says
Please I need a phone now
Free Government Cell Phones says
Read the article, Kathy, and do as it says.
Jennifer marrero says
Hi my name is Jennifer Marrero reason for this letter is because i lost my phone and i need a replace one as soon as possible if you can email me at *********@gmail.com I appreciate it thank yoy
Free Government Cell Phones says
We can’t do it, Jennifer, because we’re not your service provider. Contact its customer service team.
Linda Gray says
I purchased a trac phone lost safelink phone how do I get monthly minutes have contacted safelink rep about issue
Free Government Cell Phones says
You’ve done what you needed to do, Linda. (By the way, loved you in the TV show “Dallas.”)
Dgonz says
This is a question, not a comment. Safelink wireless. How can I track what graphics or ringtones etc was purchased on my device? Sometimes my son “uses” my cell. I never hear him talking on it but he goes online. When he returns my cell, theres a bunch of minutes gone.
Free Government Cell Phones says
That’s a question for Safelink’s customer service or tech support teams, Dgonz.
Macie Delaney says
My phone got damaged not stolen. Can I receive a new one free
Free Government Cell Phones says
Read the article on this page, Marcie.
Anmolpurba says
My ? is lost.
Free Government Cell Phones says
Did you read this article, Anmolpurba?
Kara says
Can I transfer my lifeline account and phone number to a Motorola moto e replacement phone android my current device is broken
Free Government Cell Phones says
We get this kind of question a lot, Kara. So at the risk of boring readers who’ve seen it before, here’s the answer:
Not all cell phones are compatible with all cell networks. The only way to find out if your particular make and model will work with your service provider’s network is to call its customer service or tech support team and ask the question.
Crecelia shanell Myers says
Hi. I’m a q link customer and i lost my phone. I only want the phone cut off plz . tell me how to reach Qlink wireless.
Free Government Cell Phones says
You can find the contact info you need on our Q Link page at this link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Johnny Ruffus says
Blue Jay cell phone where can I buy a replacement
Free Government Cell Phones says
Go to the company’s website and scroll down to the bottom of the page. You’ll find a blue box that says, “Find A Rep Near You.” Click on that box, type in your zip code and click.
Karen Ashley says
I reported my phone lost and ordered a new one, will the old one be shut off automatically to prevent use?
Free Government Cell Phones says
It should be. But you may wish to confirm that with customer service as soon as your new phone arrives.
Derek Hendricks says
I have lost my phone and need a replacement. Could you please tell me what I will have to do?
Free Government Cell Phones says
Read the article, Derek. That’s the first thing you should do.
Johnny lee Jones says
I am a safelink customer and I have lost my phone can I get a replacement with the same number my #281-702-**** #01452600381****
my address; **** ****** ***** Houston Tx 77026
Free Government Cell Phones says
Do what the article says, Johnny.
Tracy says
How current is the above info?
kelly carter says
hi my name is kelly edward Carter my mailing address is:
*** *********
Reno NV,89506
my safelink status should be done. id like for safelink to mail me another phone and number etc … my wellfare and medical is still good and the same info except for my mailing address has changed.
Free Government Cell Phones says
We’re not Safelink, Kelly. We’re an independent website. So you need to contact Safelink customer service to take care of your issue.
Cherylenem Charves says
I would like to know how to apply for a free smartphone and to change my phone for a smartphone
Free Government Cell Phones says
All new Lifeline Assistance free government cell phone customers are supposed to be given smartphones, Cherylenem. Unfortunately, those who already have accounts are required to pay to upgrade to a smartphone. Bad rule, but it is what it is. Check with your service provider’s customer service team to find out how to upgrade.
terry taylor says
just wondering. i got a new safelink phone coming. can u all shut this one off cause i cant use this one thank you
Free Government Cell Phones says
If Safelink is sending you a new phone to replace an older one that’s not working, they will make sure there’s no problem.
Anaise Richardson says
I am a safelink customer and I have lost my phone can I get a replacement phone with the same number.
Free Government Cell Phones says
Yes, you can. Just follow the instructions in the above article.
Seeromani sampal says
My name is seeromani Sampal I have lost my access wireless phone on February 10, 2017. Can I have a replacement upgraded phone with the same number please.
Free Government Cell Phones says
Yes, you can get a replacement phone with the same phone number, Seeromani. But not from us, because we’re not your service provider. You need to do as this article instructs and contact your service provider’s customer service team.
Carie Seagren says
My Driver’s license and Quest card ,were lost or stolen, . I have information that Someone has illeagally taken out a cell phone under my IDentity on or about 12/01/2016! They denied me a new one. HELp
Thanks so much!!!
Free Government Cell Phones says
This is a troublesome situation, Carie. The only thing you can do is contact your service provider’s customer service team. Ask for a supervisor and tell him/her that you want to clear up a fraud problem on the NLAD (National Lifeline Assistance Database).
nikki says
My android phone is stolen never been out box r open can I please get a replacement android phone free it to keep in touch with my kids dr I’m a single mom need a phone have no money please help me phone is with Louisiana wireless safelink
Free Government Cell Phones says
Do as the article instructs, Nikki. You probably won’t get a replacement for free, but it can’t hurt to ask.
lynda t phan says
how do i find out who my phone carries is? my sim card have got lock and now it is asking for the puk #
Free Government Cell Phones says
Here’s an article that will tell you what you need to know about PUK numbers:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Tammy Acord says
Yes my name is Tammy acord I am write y’all I got my phone from assurance wireless but now I am with access wireless I get 500 minutes and o get unlimited text there is something wrong with my phone it won’t ring any more is there any way I can get a new phone with the same number my number is 706 372 ****
Free Government Cell Phones says
Answers to both your questions:
1. There’s no way for us to guess what’s wrong with your phone through the comments section.
2. Yes, you should be able to get a new phone with the same number. Just make sure you tell them that’s what you want.
Mandy Madison says
How can I become apart of ur company?
Free Government Cell Phones says
Take it from us, you really don’t want to become part of our company, Mandy. We work very long hours for very little money. You have much better options almost anywhere else.
Linda Clark says
My phone was stolen. can I get a replacement Phone with same phone number?
Free Government Cell Phones says
Yes.
Rebecca Cash says
My boyfriend has lost his phone over the weekend and needs a replacement. I’ve also lost mine as well and need a replacement phone too. Please help.
Free Government Cell Phones says
Sounds like it’s a good thing you found an article titled “How do I get a replacement for a lost, stolen or broken phone?”
JAN BRADY says
I have an old LG cell phone thru safelink I get error messages all the time such as ‘call divert set’, error 36 & other like this. It has camera to take pic., but will not work ( download) anything on my new samsung chromebook that my son get me for x-mas. I am disabled ane living on $722 per month , WELL BELOW THE POVERTY LEVEL, I can assure the public that it is not easy & am at risk of homelessness if I lost that income. I would def. die if that happened. Sorry I got off track. I want to get a better cell phone so I can communicate with my Dr.’s and other medical appts. I often get dropped from calls, or it says no service. I did call safelink & tried my best to explain my issue. I could understand 2 out of 20 words he spoke. He had a very heavy foreign accent. He rattled off 8 or 9 different phone that i could ‘purchase’ right now, lol. The price I believe would be at a great discount. I could not buy a replacement , nor did I feel safe giving him my debit card # even tho there was only 10cents in it. Now I have a little money to somehow get a replacement. I am so isolated, I live miles from town, taxi cost $30-$35 to town & back. I have zero transportation. Anyone out there know a good choice in the phones that safelink sales??? I do have internet service $65 per month.Thanks
Mary V Gabbard says
My. Phone Got stolen
Free Government Cell Phones says
Good thing you read this article.
Brittany Shields says
I gave my cellphone to my elderly disabled Grandfather because he did not have one for emergencies and he broke it. What do I need to do to get it replaced? I received it from Bluejay.
Free Government Cell Phones says
Contact Blue Jay customer service.
Patricia Williams says
My cell phone quit working, so I do not know what company I was with and the number I usually call with any problems was in my phone. It is a Tracphone. Can you tell me if the company’s name is Safelink, Lifeline,etc. I need to keep my phone number. Thank You!
Free Government Cell Phones says
We can’t be 100% sure, Patricia, but it sounds as if your service provider was Safelink. You can find it and all the contact info you’ll need on our “Providers” page. Just scroll down until you come to Safelink:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
David Broderick says
Why didn’t I get my free minutes this.month ????
Free Government Cell Phones says
We have no idea, David, because we’re not your Lifeline service provider. We’re an independent website, so those rascally free government cell phone companies have chosen not to share their customers’ personal account information with us.
Kevin Sullivan says
How do I suspend my account, on-line?
Free Government Cell Phones says
We do not know of a way to do it online, Kevin. Visit your service provider’s website and look for an online chat function or, if that fails, an email form.
William stafford says
my phone got broken how do i get another phone sent to me
Free Government Cell Phones says
Read the article above, William.
Glenda Scogginsi says
I need a phone my stopped working I’m disable I need it for my drs thank you Glenda scoggins
Free Government Cell Phones says
Do as the article instructs, Glenda.
regina stager says
i lost my phone can i get a new one.
Free Government Cell Phones says
You can if you do what the above article tells you to do. But expect to pay a small fee for the replacement phone.
jose mendoza says
my phone was stolen 5 months ago and its a joke to contact or to report it.
Free Government Cell Phones says
Who’s your service provider, Jose?
Dawn says
So hi. someone stole my phone. I’m dawn Webb. I don’t have my number for it. they took the box I want it shut off. Whoever has it is using my minutes. I’m disabled and it was stolen. call me at 419 215 ****
Free Government Cell Phones says
Do as the article recommends, Dawn.
Anna huffman says
I lost my phone need a new one
Free Government Cell Phones says
Did you read the article, Anna?
Cedric Uddyback says
I lost my cell phone and I don’t know my phone number. Home address is ******************.
Free Government Cell Phones says
You’ve caused yourself a real problem, Cedric. If you don’t know your phone number nor your service provider, the only thing you can do is contact every free government cell phone company in your state to ask if they are your service provider. They’ll be able to tell by asking for your name, address, social security number, etc. Here’s where you can find a complete list of the Lifeline companies in your state:
https://www.freegovernmentcellphones.net/states
Just start with the company at the top of the list and work your way down until you find your service provider.
Denise says
I need a new phone .my phone is broken and I can’t use it my number is 352 568 ****
Free Government Cell Phones says
Read the article on this page, Denise.
Roger says
I have found this site to be very useful for those of us seeking information concerning our Safelink phones and service. While this might be slightly off topic may I provide our readers here with what I feel is some current useful information that I recently discovered.
Safelink is the Free Cell phone service provided by parent company Tracfone. All Safelink phones are Tracfone’s, but not all Tracfone’s are compatible with Safelink. I recently upgraded my old Safelink (Free) Alcatel flip phone to the new Safelink ZTE Avid Plus smartphone that I purchased from Safelink’s online store site (Orlando, Florida). Up until a few months ago we Safelink users were pretty much stuck with the older generation of free “dumb” phones. Safelink now offers an upgrade to a new Andoid cell “smart” phone with touch screen. When you upgrade, you have to purchase this phone, it’s not free. However, it’s a huge improvement over the old free phones.
Safelink’s phone upgrade site can be found here >
https://www.safelinkwireless.com/Enrollment/Safelink/en/NewPublic/upgrade_phone.html
There are several models to choose from, varying in price to fit your budget. The phones come with a SIM card and printed instructions on how to transfer your phone number. Your instructed to place a call to a number provided in the instructions from your existing Safelink phone. That process didn’t work for me so I was transferred to a live Safelink representative who patiently walked me through the lengthy process of transferring my phone number and benefits to the new Android phone. In order to complete the process you can not be on your old phone or your new phone. You have to complete the process from another non-Safelink phone.
– How To Find Remaining Minutes On Your New Android Phone –
The old Alcatel flip phone displayed the remaining minutes, however as others may have found here the new smartphones do not display remaining minutes on the home screen. I can confirm that the URL that I provide here, for the time being, does work.
How To >
1) From your Android phone home screen open up Google search bar and enter > “FastAct Static Portal Balance” (Without quotation marks)
2) Then press on “Enter TracFone Number – FastAct…”
3) Then enter your cell number without the “1”, and press “Submit”
Be patient it will take a while to display the information. It will provide you with the Remaining Minutes, (Text Messages – Unlimited), Remaining Data and also the expiration service date necessary for re-certification.
Barbara Forrestal says
There is not a phone number to let someone know that my phone was stolen. Do you have a number where I can talk to someone? Safelink.
Free Government Cell Phones says
Look up Safelink’s contact info on our Safelink page.
Roger says
Reply to > Barbara Forrestal >
– SafeLink Phone Number >
800-977-3768
Customer Service
25 Minutes average wait time (when open)
Mon-Sat 8am-10pm, Sun 8am-7pm EST
– More SafeLink 800 Numbers and Support >
800-867-7183
Troubleshooting
800-378-1684
Technical Support
800-723-3546
Customer Service
Live Chat
888-299-7280
Customer Service
shamar says
I never received my phone in the mail..I only received a Sim card what do I do??
Free Government Cell Phones says
Contact your service provider’s customer service team by phone or online.
Emma says
I sent the FCC a complaint on SafLink, my phone was stolen and all I won’t to do is cancel the phone. They do not give replacement and the Lifeline discount to apply to my house phone. I was able to cancel the Lifeline service but they asked me for another zip code to cancel my phone. They said it was a security code, I didn’t have any other code to give them, as my address only has one zip code. My concern is someone my have change it, and now using the phone under my name. It was just a horrible experience trying to talking to them.
LaShaun says
I read the above message, BUT JUST IN CASE I MISREAD ANY THING.. if my device is broken, the 630 min I have will not be replaced? Just making sure I read correctly.
Free Government Cell Phones says
We don’t know which message you’re referring to, LaShaun, because you created a new message instead of replying to the one you’re speaking about.
Michael Morrison says
Can someone please tell me if I can use my new phone but with the service I have one Assurance transfer it over please thank you
Free Government Cell Phones says
We’re not quite sure what you’re asking, Michael. Are you asking if you can use your own phone in place of the free government cell phone that was given to you?
Reginald Brown says
I need an replacement phone because it just stop working. Could you please help with that!
Free Government Cell Phones says
Do what the article advises, Reginald.
James Gibson says
I have had my phone for years and although I like it the battery is kind of weak, so I was wondering if I could transfer to a Coolpad phone I have that seems to have a stronger battery as well as a camera?
Free Government Cell Phones says
That’s a question only your service provider’s customer service team can answer, James. Contact them by phone or online.
ki ki says
I called safelink because my phone was stolen and they tell me if don’t qualify for a replacement, I can go purchase a phone and they can transfer my benefits that’s crazy if I had money for a phone I wouldn’t need this now I don’t have a phone. Not happy at all
Free Government Cell Phones says
How long have you been a Safelink customer, Kiki? If it’s been more than a year, you are eligible to switch service providers. Switching to a new service provider would make you a new customer and you would qualify for a new free government cell phone. You can find a list of all the companies and plans in your state at the link below. Check out all the companies, because you may even find a plan that offers you a much better deal — more minutes, more texts, more data, a smartphone, etc. Here’s that link:
https://www.freegovernmentcellphones.net/states
Melissa says
My phone has been lost , please another one
Free Government Cell Phones says
We can’t send another one because we’re not your service provider, Melissa. Get in touch with its customer service team.
Janie Cox says
I need a replacement phone.
Free Government Cell Phones says
You need to do what the article says, Janie.
Adriana Williams says
My coolpad broken can you send it to my house please
Free Government Cell Phones says
Jeez, Adriana, do you ever look back to see if your questions have been answered? You’ve asked the same question repeatedly over the last few days and we’ve given you the answer you need.
Nicole McKnight says
My phone is broke
Free Government Cell Phones says
Do as the article advises, Nicole.
JB Shaw says
My phone will not dial out or receive calls
Free Government Cell Phones says
Read the article, JB.
AGC says
The Safelink website is useless since it has no way what so ever to contact a live person and no option for reporting that your phone is broken or lost. As is the Safelink phone numbers, which are the same prompts and automated messages and the phone system hangs up on you as soon as it finds out that your phone is off. I can’t even upgrade the phone because none of the phones available are a match for whatever I happen to be dealing with.
I would be willing to purchase a replacement phone but since I can’t make any contact to tell them my phone is broken I have no other options. If anyone knows hot to bypass these useless tools and get to a live person.
Free Government Cell Phones says
Try this, AGC. Go to the Safelink website, then click on “Support” and then click on “Technical/Service Support.” They list a phone number (don’t know if you’ve tried this one or not). Keep in mind that the company lists this warning:
__________________
NOTE: Toll-Free telephone calls made from your SafeLink Wireless phone are not free and you will be charged airtime minutes including calls to:
SafeLink Wireless Customer Service
TracFone Wireless Customer Service
If you need to reach technical support, try calling from a landline to avoid using minutes on your SafeLink Phone.
Adriana Williams says
I need a new phone i would love to keep my number as 901-219-4387
Free Government Cell Phones says
Keeping your current phone number is no problem, Adriana. Just tell your service provider’s customer service rep that you want to keep it.
Christine Collins says
my name is Christine Collins I got a new phone and I am trying to find out if it can work with my tempo service IME # is 041 470 *** *** *** my phone number is 478 461 **** e mail ********@yahoo.com
Free Government Cell Phones says
Maybe. Not all cell phones are compatible with all cell networks, Christine. The only way to find out for sure is to contact Tempo’s customer service team online or by phone. Try calling 6-1-1 on your Lifeline phone.
Adriana Williams says
May i get a new phone
Free Government Cell Phones says
Do what the above article tells you, Adriana.
Adriana Williams says
My phone is broken power button gone and also wont charge we call but no answer
Janie Cox says
Ineed a replacement phone.
Free Government Cell Phones says
Follow the instructions found in the article, Janie.
Linda A Jennings says
Lost or stolen phone
Free Government Cell Phones says
Read the article.
David Gehin says
On Jan 1,2017 my cellphone was stolen. The first 2 days I looked everywhere I could think up to the last place I knew I had it with me. It was last with me on public transportation and i’m sure now I left it on my seat when I got off at my stop. It was not turned in. I contacted Safelink/NET 10 to deactivate my device and informed them that I would provide a replacement phone. One of my neighbors heard about my phone and gave me her old iPhone. She assured me it was unlocked and her service ad been with ATT. She cleared out her personal pictures and information and brought it to me the night of January 11. That is the last day my service was good according to the confirmation e-mail Safelink/NET 10 sent me. I got a compatable SIM card myself for $1 and have been contacting Safelink daily to get my service reactivated. I am told by their representative “it will takeup to 24 hours for your phone service to be turned on. I went this way 2 times and my service has not been started although they said it would be. Each day I call to try to get it restarted and today I was informed my acct has been cancelled and I need to reapply. It was time to renew your application anyway. I have not had this service for a year. It is a year in May 2017. Now I need to start all over? I was to have hernia surgery this month and I cannot work until this is taken care of. Now I can’t be contacted by my doctor’s office or my family, I let all of them know I would have a phone by now….. What can I do to escape this vortex?
Free Government Cell Phones says
The missing element in this story, David, is why your service was canceled. Do you know why it was canceled?
Charliefennel says
I got one but I lost it how do I get a upgrade
Free Government Cell Phones says
First, check your service provider’s website. You may be able to purchase an upgraded phone online. If not, contact customer service.
Martie Gallego says
My phone is broke and I need a replacement, I am on the lifeline program but I don’t know my carrier.. it says boost mobile but they say they are not my carrier??? What do I do to get a replacement phone, and I would like to keep my number??? Please help!!!!
Free Government Cell Phones says
If your phone is still functional, call 6-1-1 and your service provider will answer. If it doesn’t work, your only option is to contact each service provider in your state to ask if it is your Lifeline company. Here’s where you can find a list of those companies in your state:
https://www.freegovernmentcellphones.net/states
Start at the top. If you’re lucky, you’ll find your service provider before you get too far down the list.
James Gustavson says
Please turn cell off. the person took it is using it impersonate me.
Free Government Cell Phones says
Does he do a good impersonation, James? We have a friend who can impersonate almost anyone. He does a perfect George Clooney and a pretty good Donald Trump.
But putting his talents aside, we can’t turn off your cell phone, James. We’re not your service provider. You need to contact them directly.
Elizabeth Barker says
My name is Elizabeth and someone stole my Obama phone i know tje phone number and it’s in my name can I get a new phone and get that one turned off? It’s been missing now for a week
Free Government Cell Phones says
Did you read the article, Elizabeth?
Brya Marble says
I lost my active SIM Card and it is extremely important to get a new SIM Card that has my old cell phone number. Who do I contact to give my information so I can get one mailed to me??
Free Government Cell Phones says
Contact your service provider’s customer service team, Brya.
Jolee Carlson says
my phone was water damaged
Free Government Cell Phones says
Do what the article tells you to do, Jolene.
Caroline Newsome says
I don’t understand your instructions, on replacing a broken free phone. I read your instruction twice and still doesn’t tell me about a broken phone. I would call the number you suggested but MY PHONE IS BROKEN!!!
Please Help, I’m a single senior and I live alone, I need my phone, PLEASE HELP ME.
Free Government Cell Phones says
In the simplest terms, you need to contact your service provider’s customer service team online or by phone, Caroline. Good luck.
Bill Kratzer says
I renewed my contract per the text messages and finally customer service. before Christmas of 2016. My service just stopped and Verizon now wants to charge per call ? what do I do ?
and secondly, can I find out if my Medicaid account is being fraudulently charged for the service ????
I really need to keep this number, the phone feature was beneficial for my mobility issues.
Free Government Cell Phones says
If your account has been canceled, you run the risk of losing your phone number unless you get new service soon. Contact your service provider’s customer service team immediately.
Carlos mendez says
Hello I believe my cell phone was stolen and would like that link e turned off. And have a new one sent to me
Free Government Cell Phones says
We can’t turn your phone off, Carlos, because we’re not your service provider. You need to contact customer service to accomplish your goal.
davefly88 says
can i switch my old cell phone to my sakelink benifits?i heard as long as the sm chip was the same you could switch phones over for free is this true?????
Free Government Cell Phones says
With many providers, yes you can. Ask the providers you are interested in using.
Tiffaney Trammell says
I just now learn that I can reply to get another phone about two three year ago my ex boyfriend broke my phone I can remember the phone nuber Anything my name tiffany trammell bdayy 12/25/1984
Kelly Maller says
My phone has been lost. What do I do to get another one.
Frederick Huff says
My name is Frederick Huff.i have an account with Safelinkwireless. My phone has gotten water damaged and i would like to know if i can place it. My cell number is 443-708-**** or was. I have been trying to do it online and it keeps on starting over with the enrollment I.D. I don’t know my I.D. Please help or just send me a replacement.
Free Government Cell Phones says
You’ve made a common error, Frederick. Alas, we are not your free government cell phone service provider. We are an independent website. If you can’t apply for a replacement phone online, contact customer service by phone. You will probably be required to pay a small fee for your replacement, but you’ll be able to get a smartphone.
fulchy says
i know the article vaguely addresses lost / stolen, but no SPECIFIC procedure ie; call this number, visit this website, etc./ for Safeline. Furthermore, admittedly, i lost and do not have my enrollment ID. no idea what it is. I cant seem to go any further without it. the webpage just keeps renewing itself when i click ” forgot enroll ID” . What next ? please dont say customer service. least not without a number. thanks i know were insufferable.
Free Government Cell Phones says
This article would have been as long as a novel if we included all that info. It’s up to you to go back to our page dedicated to your service provider to get the contact info. You can find your service provider info here:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
If you’re having trouble reaching a live customer service rep (a common problem), try visiting the company’s website and looking for an online chat or “Contact Us” fucntion.
Cynthia Lloyd says
My phone is not lost but, broken, should I send it to the address above? I am with Safe Link. I have a hard time to reach a person on the phone, so I am here. If the answer is here I sure did not see it. I will try “how do I get a cell phone” to see if the answer might b there. I did not want to loss this chance to get an answer to this question. Thank-You Cynthia Lloyd
Free Government Cell Phones says
Do not send your cell phone anywhere. If you can’t reach a live person at Safelink, try communicating with customer service via email. You should be able to use the “Contact Us” function on the company website.
Matyetta Carter says
This don’t tell me anything about Safelink. Who to call? I call the 800 number only music for 5 minutes or more!
Free Government Cell Phones says
It don’t tell you anything about Safelink? It’s the first company mentioned in the article, Matyetta.
valerie caouette says
i need a replacement phone
Free Government Cell Phones says
What did the article tell you to do, Valerie?
Denise Tucker says
I need a replacement phone lost phone enrollment Id#20210942
Free Government Cell Phones says
We’ve reviewed the above article very carefully and we cannot find the part where it says, “To get a replacement cell phone, leave a comment at the end of this article.”
fulchy says
pretty flippin condescending, no? what we’re gettin at is at the foot of evrery other companies explanation, there is specific #’s web addresses,etc. note Safeline. not even the cust. serv. hotline. we get it. read the article. but Safeline offers no real solution.. thats all. thanks folks
Jerome Smith says
I lost my phone or it was stolen the number is 708 415 ****. my name is Jerome Smith i have moved from **** 25th ave Bellwood. My new address is **** ****** ave Maywood Illinois 60153.my email address is ********@yahoo.com
Free Government Cell Phones says
You can’t get a replacement phone by leaving a comment here, Jerome. You need to contact your service provider’s customer service team by phone or online.
Brandy says
Safelink I need replacement phone. enrollment id # 2182**** Brandy Ladner *** ************ *******
Free Government Cell Phones says
We’re not Safelink, Brandy, so the company will not see your comment here. You need to contact Safelink customer service directly online or by phone.
James Queen says
Ordered replacement two weeks ago….tracking #115625****
Free Government Cell Phones says
Most Lifeline companies say it takes two weeks to get their phones. Our readers say it takes three or four weeks or even longer.
Rixar13 says
← Need new phone ← Safelink phone died. ← ☺
Free Government Cell Phones says
Do what the article says, Rixar.
Diane Turscak says
My brother’s phone is broken. I didn’t see any information on how to replace a broken phone. We are in Florida….
Free Government Cell Phones says
Did you read the article, Diane?
Matthew says
soooooo
Free Government Cell Phones says
Sooooo what?
frieda hudson says
i live in a nursing home. would i select medicaid?
Free Government Cell Phones says
We’re not quite sure what you mean when you say, “Would I select Medicaid,” Frieda. Are you asking about whether you qualify because you participate in the Medicaid program?
Terri says
Hi. My phone was stolen 3 months ago. Safe link doesn’t replace them anymore cause of their new plan. Buy tracphone & just put ur mins on it but I can’t afford a new phone. Borrowing a friends touch screen but it not working worth crap. Really need new phone that will work & pic up service. I’m disabled & need to b able to get n touch with my doctors. Need a touch screen!!
Free Government Cell Phones says
How long have you been with Safelink, Terri. If you’ve been with them a year or longer you can switch to a new company. As of December 2, all Lifeline free government cell phone companies are supposed to offer smartphones to all new customers.
Here’s where you can find a list of all the Lifeline companies in your state and their contact info:
https://www.freegovernmentcellphones.net/states
And here’s where you can find an article that tells you how easy it is to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Patricia algee says
Someone stole my phone n I need a replacement
Free Government Cell Phones says
You’ve come to the right place, Patricia. Just do what the above article tells you to do.
Janice says
I need my cell phone. someone took it. how do I get my cell phone or get a replacement phone.
Free Government Cell Phones says
Well, there’s no way for us to track down your old cell phone, Janice, but if you need a replacement phone, read the above article and then contact your service provider.
Maurice Bell says
I was sent a text message to update my Access Wireless phone. When I attempted the update it failed. My phone got deactivated instead. I could not reach a human customer service rep.from another phone. The voice service instructed me to dial ##72786# from my Access Wireless phone and it was reactivated. The key is… you have to have a good wireless connection on your Access Wireless phone to make a successful update. Hope this helps many with the same problem.
Free Government Cell Phones says
Thanks, Maurice. We hope that helps a lot of people.
BOBBIE DEBRUM says
My phone stop working when I dial out no dial contact when people call me I answer no-one is talking can’t hear them talk. if I get a New phone can I keep the same number (657)250-****?
Free Government Cell Phones says
Yes, Bobbie, you can keep the same phone number.
joseph morgan jr says
my phone just died.It wont take a charge and i cant afford to buy another phone what do i do? can i use my smart phone? it had a metro account Please help me i need a phone badly like i cant get calls or anything. Thank you it was a life wireless
Free Government Cell Phones says
Not all cell phones are compatible with all cell phone networks, so contact your service provider to find out if the phone you have will work with its network.
Imelda Carrillo says
I NEED MY TELLEPHONE REPLACED WITH SAFELINK., IT WILL NOT SEND OUT THE TEXT MESSAGES . THE PHONE NUMBER TO IT IS 505-353-**** AND MY NAME IS IMELDA CARRILLO. ADDRESS IS ************, ALBUQUERQUE, NEW MEXICO 87114-2005. the phone is also chipped and the inside of it got wet or moist for some reason., thanks., please respond soon., thanks.
Free Government Cell Phones says
Read the article, Imelda, and do exactly as it recommmends.
Vithalbhai s Patel says
Ii lost my phone w hose number is 224-806-**** today so please send the phone and suspend the account by which no one can u se and please transfer my cradit in replacement phone wi th same phone so i request humbly to send replacement phone
Thanking you
Vithalbhai s Patel
My lost phone number is 224-806-****
Free Government Cell Phones says
Congratulations, Vithalbhai. You win the FreeGovernmentCellPhone.net award for the most polite comment of the day. Unfortunately, we cannot help you because we are not a Lifeline service provider. You must follow the directions outlined in the article to solve your problem.
caroline coston says
My phone stop working when I dial out no dial contact when people call me I answer no-one is talking can’t hear them talk. if I get a New phone can I keep the same number 1-585-351-**** please .
Free Government Cell Phones says
Yes, you will be able to keep the same phone number.
Crystal Haring says
I broke my phone can I get another phone with the same number 724 231 **** but my mailing address changed. its p.o box 100 ************.
Free Government Cell Phones says
We cannot help you, Crystal, because we are not your service provider. We’re an independent website. You need to contact customer service online or by phone.
Cassandra Fleig says
I lost my safelink phone. I will purchase a new one can I switch my account,phone number etc to the new phone? How do I do that? How long will it take?
Free Government Cell Phones says
Yes, contact Safelink customer service and everything will be taken care of for you. Do as it says in the article.
Kimberly King says
My phone doesn’t work anymore
Free Government Cell Phones says
Do what the article tells you to do, Kimberly.
christina says
I just recieved my free government phone and I thank you very much. My problem is that it is so small for me because I am legally blind in my right eye and my left eye is not very good. I have so much trouble reading the texts and numbers what can you do for me. Thank you again, christina carl
Free Government Cell Phones says
First of all, Christina, don’t thank us. We’re an independent website, not a free government cell phone company. However, no one knows more about the program than we do. So we can tell you that it sounds like you got your free government cell phone before December 2. All phones after that date must be smartphones. But you can still get a smartphone by paying a reasonably small upgrade fee. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Jennifer Roberson says
My access wireless phone has broke how do I get another one
Free Government Cell Phones says
Did you read the article, Jennifer?
Maria williams says
I got a new sims card……I was told that my minutes will be on my phone on the 19th of December. No luck…..I been trying to retrieve my minutes I still don’t have them.
Free Government Cell Phones says
Contact your service provider’s customer service team, Maria. You can do that by calling 6-1-1 on your free government cell phone.
monica thomas says
My phone still doesn’t work, even after we changed the SIM card. the tech stayed on the phone for a shrt while then said ” just wait 1/2 hour then make a call everything should work. I waited over 30 minuets, then tried to call, no luck. the message i get says” mobile network not available.” Please Don’t make me wait another hour on hold.
Free Government Cell Phones says
Can’t help you, Monica. We are an independent website and have nothing to do with your service provider. Unfortunately, you must work with customer service or tech support.
justin carpenter says
monica, how do you get ahold of the tech…. ?!?!?!?!?
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone, Justin. That will connect you to customer service and they should be able to transfer you over to tech support or give you a phone number to call. Good luck.
Robert says
You sure you have the sim card inserted properly. I wasn’t paying attention and inserted mine improperly and kept receiving the same message. I re-inserted the sim card and everything was fine. Worth a try.
Tanya Chatman says
How to up grade to the free smartphone??
Free Government Cell Phones says
Here’s the unhappy twist for current customers — any company you are with is going to charge you a small upgrade fee, but new customers automatically receive smartphones as of December 2.
Valeri says
Which companies provide a free good smart phone to its new customers?
Free Government Cell Phones says
Virtually every company now offers smartphones to new customers, Valeri.
Dianna Daniels says
I no longer need this phone. How do I cancel my account? Thank you
Free Government Cell Phones says
You need to contact your service provider’s customer service team directly, Dianna.
D. Scott Schoen says
My gernerc Samsung phone keeps saying “wrong battery” will not let me recharge it. Only of a glimmer of power left. I never received instructions with it when caime in mail. Have never known how to set or open a voice mail. If not able to catch call when incoming it has just been lost. Have no power left to call and stay on 611 until they answer. Help you are my last glimmer how to get this fixed…..Not having a real live person to talk to is just so….
unbelievable and maddening Please help Scott in Las Vegas, Nv.
Free Government Cell Phones says
There’s a very simple solution, Scott. Very few electronic products actually come with user manuals these days. You can find the one you need by Googling the make and model of your phone and the words “user manual.” Then just hit the return key and you’ll find the manual you need.
Alison Rae Morel says
Safe link will not replace my first time stolen phone. I am a victim of domestic violence and without a phone to even dial 911. I am awaiting a shelter with a broken shoulder, sprained wrist, and safe links facts are fraudulent, not facts!
Alison R Morel
Catherine dixon says
Lost phone need replacement
Free Government Cell Phones says
Read this article, Catherine. It will tell you exactly what you need to do:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
laurie soltis says
hi,Because I had my free phone for so long I can’t rember who my provider is.Can you plaese help me find out and then I can figure out how to get a replacement. Nut iI’ve been with out a phone for 1 week.Haed to get to a computor. Thankyou for any help .
Free Government Cell Phones says
If you had your phone we’d tell you to call 6-1-1 because your service provider would answer and that’s how you’d find out who it is. But without your phone and with no recollection of who your provider is, there’s really only one way to track it down. Your IP address tells us that you’re in Michigan, Laurie. You need to start at the top of that list and contact every service provider until you find the one that has your account.
Some states only have two or three or four, so that’s a relatively simple project. Unfortunately, Michigan has 14 different free government cell phone service providers. So get started now. They’ll ask for your name, address, social security number, etc in order to figure out if you are their customer.
Zoebon daidii says
Can you sent me a replacement phone
Free Government Cell Phones says
We can’t send you one, Zoebon, because we are not your service provider. We’re an independent website. Follow the instructions in the article.
Lawrence pickett says
I loss my cell phone and I need a replacement phone
Free Government Cell Phones says
Read the article, Lawrence, and do what it tells you to do.
Jesseca Herring says
The cell phone i was sent through safelink is a problem because its been a problem sence i got it. i even ordered a new sim card and it wont work. i need a replcement smartphone with safelink please. my name is jesseca herring. my email add is *********outlook.com and a contact # 817 420 **** mailing add is *************** fort worth tx 76164
Free Government Cell Phones says
We’re not Safelink, Jesseca. We’re an independent website. You need to contact Safelink’s customer service team by phone or online.
Rory Franklin says
why is it that safelink tells about replacement phone but give no info on where to call or address on there info tab above. All the other site’s have some type of info on where to go.i need this info if i’m gonna proceed.
Free Government Cell Phones says
Just contact Safelink customer service, Rory.
samuel ross says
my phone was lost on the grtc bus here in Richmond va and want to know how to get me one more please.
Free Government Cell Phones says
Read the article on this page and do as it says, Samuel. It’s that simple.
Margaret Quick says
Please. how do I get a replacement phone my phone was stolen out of my house.
Free Government Cell Phones says
Did you read the article on this page, Margaret?
Georgia Motton Travis says
I’m trying to get update shipping information on my replacement phone it been over 5 weeks since I spoke with customs service or more and still haven’t received a phone. I need an accurate phone number so I can speak with some direct .Thanks !!!
Georgia Motton Travis says
Please contact me at 6623325813
Free Government Cell Phones says
We cannot contact you directly, Georgia, because of the sheer volume of comments and questions we receive every day. But we are not your service provider so you don’t really want to speak to us anyway. Contact your service provider’s customer service team. In fact, check its website because many free government cell phone companies have a “Check Your Status” function on their websites.
Margaret smith says
I im trying to transfer from assurance to safelink & up grade my phone
Free Government Cell Phones says
You need to contact Assurance and Safelink customer service. You’ll definitely get upgraded, Margaret, because as of December 2, all new customers get smartphones.
Crystal Emmons says
Can I switch my phone with another phone
Free Government Cell Phones says
Exactly what are you asking, Crystal? Do you want to know if you can upgrade? Do you want to know if you can use your own phone as a free government cell phone? Do you want to replace a lots, stolen or broken phone? Sorry, but we’re not sure exactly what your question is.
Crystal Worley says
I had a Verizon phone from you it is broken can I get my Verizon phone that has a Sim card be used with my truewirless account
Free Government Cell Phones says
No, you didn’t have a Verizon phone from us, Crystal. We’re not a free government cell phone service provider. We’re an independent website. You’ll need to contact your service provider’s customer service or tech support team.
Khangkhui says
you have to find a phone which is compatible with your phone network (sprint Verizon etc..) and then call your customer technical support and provide the DSN ESN HEX etc no to the tech support you will find the no on the white sticker at the back of your phone after you remove the battery of the phone and then they will switch the service to your new phone.
Note: the switching may or may not work it depends on the brand made and model of your phone but try it anyway.
Doctor Wizard says
So– a while back I got a postcard in the mail from SafeLink offering me a free replacement phone if mine was lost, stolen, or damaged. Even included a “replacement code”. Yesterday, I got another of the same postcard. I called to get a replacement phone because my “0” key doesn’t work. They informed me that their policy is that they do not replace phones. I told her about the postcard that I just received. She still refused to honor the card. Note: I’ve had this phone almost 4 years, and have never ever asked for a replacement until now.
Boy, I am glad our government is so inefficient. Imagine if we got all the red tape we paid for?
Free Government Cell Phones says
Is it possible that the postcard was fraudulent? Did it have a phone number on contact info?
sylvia young says
I lost my phone. How do I get another one ?
Free Government Cell Phones says
Did you read this article, Sylvia. That’s what it’s all about.
Albertha Flores says
I lost my phone and im trying to get another one but with the same number
Free Government Cell Phones says
Follow the instructions in the article, Albertha.
Lindajensen Jensen says
Yes I had a salflink phone but it is broken. it died. how do I get a another one.
Free Government Cell Phones says
Do as the article says, Linda.
Chelsea McCollough says
My service is through lifeline and I’m trying to see how I can get a new phone because mine was stolen. I canceled my service because it didn’t look as if the phone had been deactivated after I reported it stolen.
Free Government Cell Phones says
Did you read the article, Chelsea? It will tell you what to do.
CAROL says
Safel ink doesn’t seem to have a customer service provider team….all I get is an automated system with every choice. …please help….my phone was stolen. Thanks
Free Government Cell Phones says
We do not have a Safelink account, so we cannot get past the first page of the Safelink website. Try going online to see if the site offers an email form or an online chat function that will allow you to contact customer service.
Elaine Johnson says
About 3 weeks ago I was approached in front of Norfolk Little Creek social service office in Virginia and signed up for a new upgrade phone from safelink. I saw his badge and he said I will receive my new phone in 2-7 days and to date I haven’t received any thing. And I was wondering if it’s been delivered and someone stole it from my mailbox? Have you shipped it out yet?
Free Government Cell Phones says
We have a few answers for you, Elaine. First of all, three weeks is not unusual. Many of our readers tell us it has taken three or four weeks or more. One poor devil said it took six months. That’s the good news.
The bad news is that these street vendors are the source of so much fraud and abuse that we strongly recommend against enrolling in this way. You would have been much safer had you enrolled online or by phone.
We’d suggest that you visit the Safelink website. If you still have your enrollment info, you can sign in and probably find a way to find out the status of your enrollment. Good luck.
Eve austin says
Why is safe link telling me I can’t get a replacement phone because mine is broken? This is my first time inquiring about a replacement, however they say they no longer replace damaged phones and that I have to buy a phone.
Free Government Cell Phones says
Depends on how long you’ve had your phone, Eve. The free government cell phone companies work on very slim profit margins and upgrades are apparently a tempting profit center.
Yakov says
Please explain me how to change my old phone for new one. Battery not works in my phone. What to do?
thanks, Yakov
Free Government Cell Phones says
That’s what this whole article was about, Yakov.
toni baker says
can i get just a new sim card from my cellular company that i got my phone from?
Free Government Cell Phones says
Depends on which company is your service provider, Toni. Why do you need a new SIM card?
Tim Allen says
somebody stole my phone can I get a replacement
Free Government Cell Phones says
Did you read the article, Tim? Do as it says.
Darlene says
My phone was stolen and I would like a replacement. The number is (440) 339-****. Is there anyway the number can be changed to when I get the replacement.
Free Government Cell Phones says
You didn’t say which service provider you use, Darlene, but you need to contact its customer service team.
Eric Boyd says
Eric Boyd I need replacement phone .When I received it I dropped it n from day 4 it didn’t work . can u send me a replacement phone thank u
Free Government Cell Phones says
Sorry if it sounds like we’re coming down on you, Eric, but this is about the 20th time today we’ve had to give readers the same answer: We’re not your free government cell phone company. We’re a website that features news about that program. Do as the above article says to get your phone replaced. (And a happy Thanksgiving to you and the rest of our readers, Eric.)
Lisa Grosso says
My phone was stolen and I want it cancelled. As soon as possible. Please thank you. Lisa Grosso.
Free Government Cell Phones says
We can’t cancel your service, Lisa, because we’re an independent website, NOT your service provider. You need to contact that company’s customer service team.
Anita yang says
Hi this is anita yang..i want to knoe if i can replace a new phone..someone took my phone..please email me asap thank u..
Free Government Cell Phones says
You need to do what the article says, Anita, and contact your service provider.
Norma D Smith says
I had a safelink phone but have moved and lost it. Name is Norma Smith. I now live at 112 Leigh Ave, *************. So how can I get it replaced? Thank You
Free Government Cell Phones says
Do as the article tells you to do, Norma.
Kelly Adams says
I have a safelink tracfone that needs replacing, again. I have a few AT&T phones that are no longer being used and take the same size SIM card. Is there any way I could use one of them to avoid buying another phone like the last ones I had gotten that kept breaking or stopped working properly
Free Government Cell Phones says
Not all cell phones work on all cell phone networks, Kelly. It’s impossible for us to tell you which ones will and which ones won’t work with Safelink. You need to contact Safelink’s customer service or tech support teams to inquire if any of the phones you have will work with their network. Good luck.
Sibyl Marcotte says
My Dad washed his phone in the washing machine on accident. He doesn’t remember who his service provider is and the phone won’t turn on so I can’t call 611. I’ve called numerous companies with no luck. Is there a way to find his provider? If not can he get another phone from another provider even though he is already enrolled with whatever company he is currently with?
Free Government Cell Phones says
The only way he can find his provider is to call EVERY Lifeline free government cell phone company in your state until he finds the right one. You can find a complete list of all those providers here:
https://www.freegovernmentcellphones.net/states
Depending on the company, your dad’s account will be cancelled (theoretically) if his phone neither sends nor receives any calls or texts for 30 or 60 days. It sounds like the phone is totalled, so that shouldn’t be a problem. At that point, he should be able to enroll with any other Lifeline company he chooses.
Tammy Densmore says
MY PHONE IS BROKE 318 231 ****
Free Government Cell Phones says
You just need to do as the article tells you to do, Tammy.
Edna Blaylock says
my phone just stoped working it won’t do any thing .
Free Government Cell Phones says
Do as the article says, Edna.
albert lopez sr says
hello my name is albert lopez sr. i want to know how to get my stolen phone turn off. thats all i need to know
Free Government Cell Phones says
Contact your service provider’s customer service team, Albert. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Helen Marlow says
how do i get a cell phone?
Free Government Cell Phones says
Start by reading this article, Helen, then go from there:
https://www.freegovernmentcellphones.net/basics/how-do-i-get-a-free-phone
Nichole says
Is straight talk phones OK to use?
Free Government Cell Phones says
OK to use how? Straight Talk is not a free government cell phone company, so we’re not sure how you intend to use it. Remember that not all cell phones are compatible with all cell networks, so if you want to use a different phone, you need to contact your service provider’s customer service team to make sure the phone you want to use is compatible.
mike barney says
My phone was stolen Tuesday night during a robbery in Dallas Texas, and he phone is still active through the system, how can i get the phone o be shut off today, my phone number is (773) 746-****
Free Government Cell Phones says
Read the article on this page, Mike.
Vickie Kaufmann says
HELP!…My phone won’t turn on!
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Vickie.
Harpreet S Judge says
I lost my phone 530 329 ****. please turn all service off for this number as I no longer have this phone in my possession. please contact me at my home number on file. Harpreet Judge sincerely
Free Government Cell Phones says
Sorry, Harpreet, but we cannot turn off your service because we’re not your service provider. We’re an independent website. You need to contact your service provider’s customer service team to get your service disconnected.
Kimberly says
I need to replace my safe link phone it’s been lost …. I’m trying to get a new one so could you cancel the other phone
Free Government Cell Phones says
We cannot cancel your phone, Kimberly, because we’re not Safelink. You need to contact the company’s customer service team online or by phone.
Wllongm says
I have an Obama phone that got wet. Don’t know the provider. Is there any way to find out with my telephone number?
Free Government Cell Phones says
When you say it got wet, we assume you mean it no longer functions. Correct? If it works, you can call 6-1-1 and it will connect you to your service provider’s customer service. If it does not function, you really only have one option: Look up all the service provider’s, contact each one to ask if it is your service provider. Here’s where you can find all the providers in your state:
https://www.freegovernmentcellphones.net/states
Raymundo Tolano says
My phone not working
Free Government Cell Phones says
Do what the article tells you, Raymundo.
Gary N. Roussell says
Water damage. Need replacement, quick!
Free Government Cell Phones says
Follow the instructions in the article. Quick!
laura leiser says
My phone is not working and I need a replacement phone with the same phone number. 585-386-****. Asap. It is very important that I have a phone.
Free Government Cell Phones says
It’s also very important that you do as the article directs.
Wllongm says
Did you get help? I have the same problem and don’t know the provider
charles r barfield says
my dog eat my phone so i bought a new upgraded one but i need my pin # and the meid # to change phones over. i found the meid but dont know about the pin # how do i find this out?
Free Government Cell Phones says
Your PIN number is something you set up that you were supposed to remember, Charles. If you can’t remember if, contact your service provider’s customer service team and ask what to do next. By the way, “My dog ate it” is the best excuse we’ve ever heard.
carol allen says
i lost my safelink phone and would like a replacement phone i have tried every phone number i can find but cant get thru to anyone
Free Government Cell Phones says
You do not say who your service provider is, but check its website to see if it offers either an email option or an online chat option that will allow you to communicate with its customer service team.
john norris says
cfone was stolen so I bought a ph to replace it. How do I get service again?
Free Government Cell Phones says
Read the article, John, read the article.
Kevin Dollarhide says
My phone has an issue. I am unable to hear the other person. They can hear me just fine. I have an Alcatel phone through Safelink.. What are my options? I have no way to call them. Thanks, Kevin….
Free Government Cell Phones says
If you know your account number and/or phone number, you can get to Safelink’s customer service team through its website.
Josh says
I lost my replacement phone. I understand I would have to buy one now. will it still be a government phone and where do I buy it from or whom and the cost please?
Free Government Cell Phones says
That’s not an easy question, Josh. Different free government cell phone companies work on different cell networks and not all cell phones are compatible with different networks. In other words, we can’t answer that question. You’ll need to contact your service provider’s customer service team to make sure the phone you want to get is compatible. As a shortcut, you can also look on your service provider’s website and see if they list their replacement phones.
REGINA BARTON says
ASKING ABOUT MY FREE PHONE , IM HAVING TROUBLE WITH IT CAN NOT HEAR ANY OF MY CALL , SO I WOULD LIKE TO REPLACEMENT PHONE .
Free Government Cell Phones says
Do exactly what the article tells you to do, Regina.
lois says
my name is Lois Witherspoon and I really need a replacement life wireless phone cause my phone got damage during the storm hurricane Matthew when my house got cover with water so will I be able to get a replacement phone thank you for being able to help me with my replacement phone
Free Government Cell Phones says
We can’t help you with your replacement phone, Lois, because we are an independent website, not your service provider. Contact your service provider’s customer service team.
alicia says
My name is alicia smith. I lost my safelink phone And would like to have it replaced please. The number for that phone is 484 686 ****. i’m not getting very much help here online n im getting frustrated!!!
Free Government Cell Phones says
Sorry, Alicia, but we can’t help you. We’re an independent website, not your service provider. You need to contact them by phone or online.
Theresa says
How do i get a sim card replacement i have called customer sevice number of time and i continue on getting no answer. not once have i gotten anyone to answer the phone. I just need to know where or can i get a new sim replacement card
Free Government Cell Phones says
Have you called 6-1-1? If not, give it a try. You don’t mention who your service provider is, but you should also check its website to see if they provide a way to email customer service or even an online chat option.
Kathy Brown says
Wow do I get my cell phone your Company? I need a upgrade please. email me back and leave your number to call you. thanks
Free Government Cell Phones says
We do not offer free government cell phones, Kathy. We only offer news about the free government cell phone program. We’re an independent website, not a service provider. You’ll need to contact a service provider by phone or online.
Lynette Ehly says
My daughter lost her safe link phone a few weeks ago and I cant find a way to get a hold of someone to tell them and see if we can get a replacement for it. Thanks!
Lynette Ehly
Free Government Cell Phones says
Check your service provider’s website to see if it offers a way to email or do an online chat with customer service.
Tiffany Ramsey says
I put my phone in my childs name. it got put in a cup of kool aid n no longer works but when I try to get a new one it says we already have one. I wud like a newer one. also tht one was too little for my big fingers
Free Government Cell Phones says
Contact your service provider’s customer service team by phone or online, Tiffany. It sounds like you’re trying to go through the application process. But your description of what you would like may mean that you will be required to upgrade for a relatively small fee. Here’s an article that tells you all about the smartphone upgrade policies of all the major Lifeline free government cell phone companies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Leslie says
My phone was stolen but i had a hard time with using it because i am legally blind. Can i order a larger one with a speak app or something? I live in kentucky. I am sending friend email address.
Free Government Cell Phones says
Unfortunately, Leslie, we can’t send you an email because of the volume of email and comments we receive. However, we hope your friend can read you this response. Yes, virtually every free government cell phone company has policies to address the needs of vision, speech, and hearing-impaired customers. Here’s where you can read about all those policies:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Good luck. We hope you’re able to find what you need.
PATRICIA FOLES says
MY COOLPAD PHONE IS FROZEN… I WANT TO TALK TO SOMEONE AT ACCESS WIRELESS… BUT I KEEP GETTING A RECORDER… I NEED TO TALK TO A PERSON.CAN SOMEONE PLEASE CONTACT ME AT 917 688 **** OR I’M GOING TO HAVE TO SO BACK TO SAFELINK WIRELESS!!
Free Government Cell Phones says
Sorry, Patricia, but we can’t help you because we’re not Access Wireless. “I can’t get hold of a real person” may be the most common complaint we hear about Access. And unfortunately, we don’t have a good answer for you.
Yolanda Fraticelli says
My cell broke. How I get another one free.
Free Government Cell Phones says
You read the article on which you left this comment, Yolanda.
Karen Latson says
I have had my phone for five years. it does not work as well. Can I get a replacement?
Free Government Cell Phones says
You don’t mention which service provider you’re enrolled with, Karen, but most companies will charge you a small fee for a replacement or an upgrade. Here’s an article that tells you about the smartphone/upgrade policies of all the free government cell phone companies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
If you don’t want to pay the small fee, you might as well switch companies because you’ll get a new phone that way. Here’s an article that tells you how easy it is to switch providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Denise Londowski says
I need to re apply! today… signed Denise Londowski//
Free Government Cell Phones says
Then do it! Today!…signed Comment Moderator.
geri m says
I broke the screen on my phone but I got a another one from a friend can I switch my number to the phone I got from a friend
Free Government Cell Phones says
It all depends on the make and model of the phone, Geri. Not all cell phones are compatible with all networks, so you’ll need to contact your service provider’s customer service or tech support team to get an accurate answer.
alisa stadler says
why do I have to turn off my phone everytime i’m done with a call, or text. also say’s emergency calls only, even tho I still have minutes on my phone.???
Free Government Cell Phones says
We have absolutely no way of analyzing the technical problems with your phone, Alisa. You need to call your service provider’s customer service or tech support team.
Patricia says
what phones can i use with my safelink service any tracfone? what are the restrictions?
Free Government Cell Phones says
Safelink doesn’t like to use any phones but Tracfones because they are all one big happy corporate family. However, other phones will work with their network. There are restrictions, so you need to speak to Safelink’s customer service or tech support team to get an accurate answer.
Karna Zieber says
I wondered if i could use a TracFone i already have as my replacement phone its the Alcatel One Touch can this work to use with my SafeLink service and transfer my safelink phone number and acct to that cell phone can that be a compatible set up.
Thank you in advance for you time.
Free Government Cell Phones says
You will probably be able to use a TracFone to replace your current Safelink phone, but the only way to find out for sure is to contact Safelink customer service or tech support. Good luck.
Jay says
I lost my Sim card what should i do now?what document is required.
Free Government Cell Phones says
We get this question every once in a while and we’re always amazed by it. Why did you take your SIM card out of your phone?
We have no idea what documentation is required. But if you call customer service, they can answer your question.
Victoria Aguilar says
My son lost his phone n its dead so we cant call it to find it. How do i get him another free replacement phone
Free Government Cell Phones says
Your current provider will probably require you to pay for a replacement phone. But you could always get around that by switching providers. The new provider would take care of cancelling your old account, porting over your phone number, and giving you a new phone. Here’s an article that tells you how to switch providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Paul Coshow says
I live in Pauma Valley 92061. where can I find a free government phone that Services my area ?
Free Government Cell Phones says
Here’s where you can find a complete list of all the free government cell phone providers in your state, Paul. Check them all out to see if you can find one in your area:
https://www.freegovernmentcellphones.net/states
David Lawrence Konen says
Within the last year, when I was at a Kroger in the city of Marion, I had inadvertently LOST my cell phone (which is a Samsung model, with the phone # 618-964-****). I had stopped by the customer service desk which Kroger has, but HAVEN’T heard from anyone since. I had then recently heard of a RECALL on Samsung cell phones (because of a spontaneous combustion effect the phone had with the battery). Now that I’ve GIVEN you the number for this phone, feel free to CALL this number, and if ANYONE answers, have them MEET with you. Then, as you confiscate the lost phone FROM the person, feel FREE to contact me in either of these ways:
e-mail me @ *******@aol.com
call me @ 618-925-****
Free Government Cell Phones says
We can’t solve you problem, David, because we are an independent website with absolutely zero affiliation with any of the free government cell phone companies. You’ll need to contact the Kroger/i-wireless/Access Wireless customer service team. We recently stopped at the service desk at Kroger to ask for help with a Lifeline Assistance question and the very helpful woman at the counter gave us an Access customer service phone number to call. We call, it was answered immediately and we got our question answered quickly. Since your calls are not getting answered, maybe you should try the same approach. Good luck.
Linda Burton says
Hi,My aunt has a safe link phone, but she lost it, she needs to know how to get another one.I have tried calling the numbers on the website, and they were not helpful.Her name is Eleanor Holmes,she needs a new phone.Please let me know how to help her get another phone.Thank-You
Free Government Cell Phones says
What do you mean when you say they were not helpful, Linda. Were you turned down when you spoke to customer service or were you unable to speak to a customer service agent?
graciela rodriguez says
i need to replace my phone because the screen got broken, how do i pay the fee to replace my phone?
Free Government Cell Phones says
Contact your service provider’s customer service team by phone or online. You can call them by dialing 6-1-1 on your free government cell phone.
Leo Skubic says
I ordered a phone in June 2015. It never came and I kept checking on it. Then this summer I tried applying for a different one and the said I had one sent to me originally and they didn’t offer any other help. What can I do? I really need a phone. Leo
Free Government Cell Phones says
Your best bet is probably to apply with a different free government cell phone company. They will take care of cancelling your current account, opening a new one, and sending you a new phone. Here’s where you can find a complete list of service providers in your state:
https://www.freegovernmentcellphones.net/states
Gina McFarland says
My phone got stolen. I need to shut my phone off. 502 530 ****
Free Government Cell Phones says
Do what the article above tells you to do, Gina.
Freshta says
Hi my cell is no longer allowed to make calls. It’s been disconnected and I don’t know who to call to see why? Can you please help.
Free Government Cell Phones says
Wow. Did you read this article, Freshta?
Suzanne Powers says
I accidentally washed my Safe Link Phone. I had it in the back pocket of my jeans. How do I report this situation and get another phone.
Free Government Cell Phones says
Did you read this article, Suzanne?
Idelia padron says
I have access wireless I want to change my phone number? You can call me at this other number 786-908-**** or email me at *******@yahoo.com.
Free Government Cell Phones says
We could call you or email you, Idelia, but it wouldn’t do you a damn bit of good. This is an independent website that’s not affiliated with any of the free government cell phone companies. If you need help, you’ll need to call your service provider’s customer service team directly.
Nathan O Gandee says
How to report lost/ stolen phone
My husband signed up for a phone but at the time I was using a temporary address he never receive the phone. We tried to disconnect it but don’t know the phone number to it
Free Government Cell Phones says
Sorry to hear that. Wish we knew of a way to help you.
maria says
Hi. I opened up an account for my daughter with safe link. My daughter left out of town to work and said she would be back in a few days. And my daughter calls me everyday to check in and let me know she’s ok. But for the past few days I have not been able to reach her. Is there a way I can get her location through the company and my daughters phone number? I’m very worried. Please help me
Free Government Cell Phones says
Wish there was something we could do, but there isn’t. Best of luck finding your daughter.
Ashley Cano says
I lost my phone and called today to try and get another one (this would be my first replacement phone). They said I had to get my own phone, that as of 3-4 weeks ago you can no longer get a free replacement phone even if it is the first time. So I think you should change your policy on this page to reflect the update. Had I known this, I wouldn’t have spent 20 minutes on the phone trying to reach someone.
Ashley Cano says
This is for Safelink
Paul says
What about the lost sim card? Are they going to replace that?
Free Government Cell Phones says
Why would they replace something that a customer lost. That is clearly negligence on the part of the customer and you can’t expect the free government cell phone company to pay for that.
Free Government Cell Phones says
Can you tell us which company that is, as each company has different policies. Then we can update the page.
Helen Carpenter says
We had a great flood, lost everything, and my phone, can I get a sims card, I have an older phone with yall, but no sims card, I live in denham springs,
Thank you
Helen Carpenter
Free Government Cell Phones says
It not with us’all, Helen. We’re an independent website, not a free government cell phone service provider. But in answer to your question, not all cell phones are compatible with all cell networks. So you’ll need to check with your service provider to see if your old phone will work with its network.
Amber Maupin says
I have lost my safelink phone and have called all numbers I could find but can’t reach a live person and am not given the option to report phone lost. I have even tried to send an email with no response. Please I need to contact someone to replace my phone.
Free Government Cell Phones says
Here’s an option you probably haven’t thought of, Amber. Switch service providers. If the one you have will not solve your problems, someone else will. Here’s an article that tells you how easy it is to switch providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Colleen Rhinehart says
I have a safe link free phone and wanted too know if I can upgrade as I had it a long time and doesn’t hold a charge .
Free Government Cell Phones says
Here’s an article that tells you the smartphone upgrade policies of all the leading free government cell phone companies, Colleen:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Robert Delgado says
My father’s phone was lost but I know someone stole it. My question is how do I shut that number down so he won’t use it.
Free Government Cell Phones says
Follow the instructions given in this article, Robert.
Amanda Lynn ford says
I lost my phone and can’t find it
Free Government Cell Phones says
Do what the article tells you to do, Amanda.
lun z nang says
I am still waiting my replacement phone.Please, When can I get my new phone?
Free Government Cell Phones says
How could we possibly know that, Lun? We’re not your service provider. We don’t know when you requested a new phone. We don’t know where you live. We’re an independent website that’s unaffiliated with any of the free government cell phone companies. You’ll need to contact your service provider’s customer service team.
laura says
I need a new phone mine got stolen
Free Government Cell Phones says
Do as the article says, Laura.
Lauren says
OK, The article says what to do, but doesn’t tell how to do it….
I have purchased a phone to use, but can’t seem to figure out how to switch my service to it. It’s a tracfone…
Free Government Cell Phones says
You’ve confused us, Lauren. Was your original phone lost, stolen or broken?
TINA M BUTLER says
STOLEN I NEED A NEW ONE MY ADDRESS IS 6907 W GARFIELD ST, ****** TINA BUTLER LOWER CASE LETTERS MY EMAIL ********@GMAIL.COM I WOULD LIKE NUMBERS FROM MY PREVIOUS PHONE 602 576 **** THANKS
Free Government Cell Phones says
Hey, Tina, does the above article tell you that you can get your phone replaced by leaving a comment on this website? Oops! That won’t work. You’ll need to contact your service provider’s customer service team directly to solve your problems.
Ronald Martin Sr. says
I had a phone but don’t know what happened to it,lost or stolen I don’t remember is it possible to get another phone?
Free Government Cell Phones says
If only you could find an article titled “How do I get a replacement for a lost, stolen or broken phone?” But what are the odds of finding something like that on the internet?
Jessica hurley says
I need a replacement phone. I dropped mine and the whole screen cracked (405)274-****
Free Government Cell Phones says
Just do as it says in this article (above), Jessica.
melina sternberg says
my phone turned off on its own and i dont know what to do.
Free Government Cell Phones says
What does the article tell you to do, Melina?
jill d weeks says
I purchest the track phone at wallmart for 5 dollars and it got broke I still have the phone that you sent me but it must be deactivated can it be reactivated? my number is 607-228-**** for the safelink phone. you can reach me at 607-346-****. thank you
Free Government Cell Phones says
You need to contact Safelink directly, Jill. We are an independent website with absolutely no affiliation with any of the free government cell phone companies.
raymond j peters says
my mother has a safelink wireless cellphone it’s a trackphone. the part that u plug in the charger too broke off inside where she can’t charge it anymore. the phone itself is ok but it can’t be charged. where can we or who do we contact to get a replacement phone?
Free Government Cell Phones says
You might try Amazon.com or eBay.com. They offer virtually anything you need and they’re probably cheaper and faster than dealing with your service provider.
Customer MAA says
Just found this article. For weeks I have been going into chat mode with Safelink about the TracFone that I purchased at Walmart. It was not working well and I decided to go transfer my phone number back to my original phone given to me when I first applied for Lifeline privileges. It’s never been done even tho the CHAT REPS represented to me that it can be done. It hasn’t. One rep had a sim card mailed to me. And again, when I went online to talk with a CHAT rep to activate the old Safelink phone, the CHAT rep said the sim card was invalid. The third time going into CHAT mode at Safelink, the rep made no representation about what was going to be done. I never heard from anyone anymore. As things stand, I am unable to make phone calls without losing the call and if I by chance a call does goes thru I have to talk speedily before the call goes dead. I can’t have long conversations. All I can do is make a call for a ride and that’s it. Asking for a ride doesn’t take a long time to do. But if I want to call a friend and chat, I can’t do it. I’ve faxed, mailed, had chats online and if I try to call the company about my dilemma, the call will only go dead anyway. I suppose I will have to buy another phone and solve my own problem. I hope the trustees, the shareholders, all that profit ARE VERY HAPPY with that! And put it up there where the sun don’t shine!
Customer MAA says
post it
Free Government Cell Phones says
Since you have so many unresolved issues with Safelink, we would recommend that you take the simple step of switching providers. You’ll get a new phone for free and not be bothered with your ongoing problems any longer. Here’s an article that tells you how easy it is to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
If you choose the right service provider, you may even get a smartphone.
Susie Richmond says
Why can’t I get any service on my safelink phone???? No matter where I go I don’t have service…what is the problem??? I like my phone …but if I can’t get any service…why even have it…
Free Government Cell Phones says
Have you ever been able to get service, Susie? Or have you moved since you got the phone? Contact Safelink customer service or tech support to discuss the problem.
Susie Richmond says
I haven’t been able to get service since I’ve got the phone…what is the problem?? Everywhere I go I have no service at all
Susie Richmond says
Also I have no Sims card for my cell…
When y’all sent me the phone there was no sim card with it..WHY????
Free Government Cell Phones says
We are not your service provider, Susie. We’re an independent website. You’ll need to contact your service provider’s customer service or tech support team.
Free Government Cell Phones says
If we had to guess, we’d say the phone is out of order. How long have you had it? Because that will determine whether your service provider will send you another one at no cost or if you will be required to pay for a replacement. Each company has its own warranty period.
Susie Richmond says
Why have a cell phone from safelink if you can’t use the darn thing…I’m not gonna pay for a phone thru y’all..I thought it was free…more like a rip off…I’m turning off that worthless phone .y’all can cut my service thru safelink ,.I don’t want anything more to do with it…
Free Government Cell Phones says
Hey, don’t be mad at us, Susie. We’re an indepedent website, not Safelink. You need to contact Safelink directly in order to cancel your service.
Melly says
Safelink no longer offers a one time replacement phone. After an extremely long and painful call to them I was told to purchase a new phone out of my own pocket and they could transfer service. I had an old Iphone4 that I tried to have service transferred to, but they were unable to do it even though it was with Verizon before. Evidently only a Trac phone or T-Mobile phone will work. The call staff were very difficult to understand even after I asked them to slow down and try to speak clearer.
Free Government Cell Phones says
Most of the Lifeline companies only guarantee their refurbished phones for a year (often for an even lesser period of time). After that, no free replacements. Truth be told, however, most of them are hesitant to replace phones even the day after they are received. It’s a real problem in the free government cell phone program.
IzzyDead says
I called the FCC on them and it took a month but they got me another phone.
Free Government Cell Phones says
It works! A good lesson for other unhappy Lifeline customers.
Gregory Dorsey says
Assist Wireless
Attention: Phone Replacement
2402 Gravel Drive
Fort Worth, TX 76118
I would like to request a placement phone. I do not see a link to request it. Please send one to ******@yahoo.com.
I will get the link and mail $25 from Veronica Wilson since i have no account or phone.
Thank you Gregory Dorsey 1-213-271-****
Free Government Cell Phones says
Sorry, Greg, but we’re not Assist Wireless. We’d an independent website that specializes in news and information about the free government cell phone program. You’ll need to contact Assist directly.
Eva M Perez says
I lost my phone…can I replace it with a phone that was given to me.
Free Government Cell Phones says
Maybe, maybe not. It depends on the make and model of the phone, Eva, and the cell network your service provider uses. Not all cell phones are compatible with all cell networks. You’ll need to contact your service provider’s customer service or tech support team to get an accurate answer.
Rafael alcaraz says
I lost my free government cell phone
Free Government Cell Phones says
Hold on while we check our lost and found box to see if anyone turned it in.
OK, we looked and it’s not there, Rafael. That being the case, we’d suggest that you read the article above and do what it says to do.
Carrie says
Lol , is there really a lost and found box ?
Free Government Cell Phones says
There’s not a box big enough to hold all the phones people report lost in this comments thread, Carrie. The Grand Canyon may not be big enough.
Jim C. says
Why are flip phones unavaiable ? The only type of cell phone you can carry in your pocket conveniently and also not damage it. You cannot even provide your own flip phone. What do these programs have against flip phones ?
Free Government Cell Phones says
We get many comments from our readers saying just the opposite, Jim. They complain that flip phones are old technology. Oh, well, it takes all kinds.
cathey morris says
i actually have a flip phone that i’m trying to exchange for another one. i can’t get service here at my house.
James R. Wilson says
Lost or stolen phone needs replaced
Free Government Cell Phones says
Reader needs to read article.
Scott Davidsen says
The screen on my government issued cell phone was recently damaged. It’s been over a year since I qualified for the monthly free airtime minutes, and the 1-year warranty has expired. Do I need to request a new cell phone and new contact number? If so, what are the steps I need to take? Thanks for your assistance.
Free Government Cell Phones says
Read the article, Scott.
Odds are your service provider will not provide a free replacement and you’ll be required to purchase it.
That being said, you could always switch service providers, in which case the new service provider would give you a new phone. Here’s an article that tells you how simple it is to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You should be able to keep your current phone number. Just remember to tell the current (or new) service provider that you want to “port over my current phone number.”
Karen Miller says
I have a Safelink Wireless phone which I have had over a year. They recently upgraded my phone within the past 4 months. Tonight I went to use it and there were lines all over it. I did not drop it or step on it. I am not sure what is going on. I called Safelink Wireless and they said they cannot replace my phone. I offered to send it in but they refused to look at it. Now I have a phone that is unable to be used. What can I do to replace it or get it fixed?
Free Government Cell Phones says
Unfortunately, Karen, you fall in the same category as a lot of other free government cell phone customers. The companies generally decline to replace for free phones that have been in use as long as yours has been. There is one slightly devious but completely legal way to get around this problem — switch to a different Lifeline company. The new company will send you a new phone. Switching is pretty simple. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find a list of all the Lifeline service providers in your state:
https://www.freegovernmentcellphones.net/states
Cece Graham says
What do you do with a Safelink cell phone if the person is deceased? They weren’t using it regularly for over a year, the phone was to small for them to see. Should you mail it back or drop it off at a cell phone recycle center? Thanks for the assistance.
Free Government Cell Phones says
The phone belonged to your deceased friend, so there’s no reason to return it. Dropping it off at a recycling center is an excellent idea.
M. Eilis Grabe says
I sent previous comment about my safelink phone not operating properly anymore. There is virtually no reception on the receiving end. I am unable hear the incoming call on the receiver, or converse and make sense of the conversation. Phone sometimes vibrates for a text, but there is no text.
Dinora Ruby Osuna says
Still realy doesnt answer my question. do i qualify for a replacement phone since i havent had one in years because it just went out or what do i do to get one again?
Mary Thompson says
They never give you a direct answer.I have been calling them,for over 3 hours,and they keep transferring me,to another dept.Is this what happens,when things are “free”????
patty bray says
I kept dropping my calls. i just went to Wal-mart and bought a $10 compatible phone it all is good again. someone told me: sometimes the phones are out-dated and you need a new one that will connect with the newer towers.
Saifu fong says
I have this phone for many years and now it doesn’t work. It doesn’t turn on. How do I get a replacement phone? My phone number is 267-978-****. Also, is there anyway I can transfer my contacts to the replacement phone?
Free Government Cell Phones says
That’s a two part question, Saifu. First part: Do what the article on this page tells you to get a replacement phone. Second part: Theoretically, you should be able to transfer info from one phone to another, but we can’t really give you any kind of definitive answer without knowing both phone make and models. That’s a question for your service provider’s tech support team.
Alvin Rosebear says
Can u up grade the phone and if so to want kind and where can u pick one up
Free Government Cell Phones says
Here’s an article that tells you about the upgrade policies of all the major free government cell phone companies, Alvin:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Jesse says
This is probably a dumb question that has been answered multiple times but I can’t seem to locate the answer to my particular situation.
I have had my assurance wireless phone for about 3 years. A full charge gives me less than 5 min. of “talk time”. Per the article, if the phone breaks in the first year, they will replace it. Since I am well outside that time frame will they not provide me with a replacement?
I suppose I could easily “lose” the phone, but I would prefer being honest. I could also buy a battery(Amazon around $10 or e-bay $4) but there is a reason I have the phone(ie. living on disability). I’m also not sure how I should expect the actual phone to work, so would really just I be better off buying a replacement phone?
I apologize if this is a dumb question and I’ve overlooked the answer. Any insight and suggestions would be greatly appreciated. Thanks!
Free Government Cell Phones says
It’s not a dumb question, Jesse. It’s a very confusing subject and each company seems to be a little different than the others.
If Assurance won’t give you a new phone for free (and we doubt that they will), you have several options. So the first option is to purchase an upgraded smartphone from Assurance. That’s not a bad option because the prices are pretty good. The second option is to speak to Assurance’s customer service teams and find out which phones you can purchase that will work with the Assurance network (not all phones work with all networks). The third option is to switch service providers, in which case the new service provider will give you a new phone. Here’s an article that tells you how to switch. It’s really pretty simple:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
We can’t tell you which option is best because we don’t know your financial situation or preferences as well as you do. Good luck. Hope you get the phone you need.
Amy Jo Sackett-Needham says
I cannot remember for sure who my carrier was, I think TracFone. My number was 859-287-****. It was stolen, it has been missing and not found for about 3 weeks. What do I do to get another phone?
Free Government Cell Phones says
Do what the article says, Amy Jo. In your case, call Safelink to find out if they were your service provider, and go from there.
derek polk says
********@gmail.com
my phone black out and stop working
Free Government Cell Phones says
Follow the steps outlined in this article, Derek.
Ronald Johnson says
You show no contact information for safelink. Whom do I contact to report my phone stolen
Free Government Cell Phones says
Contact info for all Lifeline companies can be found on our “Providers” page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Mertica hall says
My phone is broken how do I get a replacement phone
Free Government Cell Phones says
Sigh. You didn’t happen to notice the title of the article on this page, did you, Mertica?
Carrie says
Lol. Seriously. I hope you get a raise and thank you for your human response. I love that. 🙂
Penny says
i have no other phone to call ,my safelink phone won’t turn on at all i check battery but nothing.
Free Government Cell Phones says
Follow the directions in the article, Penny.
Mischell Gregory says
Not sure of what carrier to use for reporting my phone stolen
Free Government Cell Phones says
Are you saying that you do not know who your service provider is? If so, there’s only one way to solve your problem, Mischell. You’re going to have to call all the service providers in your state and ask if you are their customer. You can find a complete list of those possible carriers in your state listing on this page:
https://www.freegovernmentcellphones.net/states
Carrie says
Or get the police to help by filing a report lol
Kim Robinson says
My phone was lost. How do I go about getting a replacement
Free Government Cell Phones says
You didn’t happen to notice the title of the article on this page, did you, Kim?
Juliana says
My phone screen smashed and I use this for taking care of my daughter. I would also like to know about the plan for unlimited data, so I’m hoping you can help me. Thanks.
Free Government Cell Phones says
None of the plans currently available offer unlimited data, Juliana. But you should check out all the low-income Internet plans available over at our other website, CheapInternet.com. Here’s a link to that page:
http://www.cheapinternet.com
Desire Buckner says
Can I buy a new smart phone and still keep my same number?
Free Government Cell Phones says
It depends on the make and model of the phone, Desire. Not all phones are compatible with all cell networks. So your best bet is to contact your service provider’s customer service or tech support team. They can tell you which phones are compatible with their specific network. Contact them BEFORE you buy a phone so you don’t find out later that the phone you purchased is one of the incompatible ones.
Tasha says
My phone was stolen and need replacement phone please?
Free Government Cell Phones says
It’s as if this article was written especially for you, Tasha. It tells you what to do if your free government cell phone is lost or stolen.
Pearlie Sanders says
My ID# is 1992**** was suppose to get a phone about two weeks. I made contact with someone on the phone stating they would send my phone thru the mail, I have not received my phone yet. Would you please about this matter again my ID# is as :1992&&, thank you very much.
Free Government Cell Phones says
Despite the fact that most free government cell phone companies promise delivery within two weeks or more, many of our readers report that it takes three or four weeks or even longer to receive their free government cell phones.
richard elder says
i have free safe-link phone service. this is the 2nd time i have lost my phone. how do i go about getting another phone. i will pay if i have to. but i want to keep the same number.
Free Government Cell Phones says
Read the article, Richard. Read the article.
barbara keller says
can i cancel with safelink and chose a different company? my phone doesn’t work right and they haven’t fixed it. it cuts me off when i’m talking to them and i can’t understand the person i’m talking to.
Free Government Cell Phones says
Yes, you can switch service providers very easily, Barbara. Here’s an article that tells you how to do it (NOTE: Don’t cancel Safelink. That is something your new service provider will take care of after you enroll with them.)
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
john davenport says
can I switch phones from SafeLink phone to a Blu phone flat screen
Free Government Cell Phones says
We cannot give you a definitive answer, John, because not all phones are compatible with all cell phone networks. The only way to get an accurate answer is to contact your service provider’s customer service or tech support team by phone or online.
Judy Cole says
Hello this is Judy Cole from Indiana and my phone was 574-265-xxxx and I had lost my phone for 2 weeks ago and I can’t find it and please cancel my account and afraid someone found it but not respond my phone back. Please I need new one I don’t have phone. Help!! Please respond me back..
Free Government Cell Phones says
Read the article on this page, Judy, and do as it says.
Louanna Newton says
MY phone has been lost….321-205-****…I do not want a replacement.
Free Government Cell Phones says
We are not your service provider, Louanna. This is an independent website that’s not affiliated with any of the free government cell phone companies. You must contact your service provider’s customer service team directly to cancel your account.
Carrie says
Im guessing they also do not want to cancel their service either lol.
Teresa harmon says
I lost my phone and safelink sent me a replacement phone. I found my phone and called safelink to get my minutes transferred back to old phone. They told me they couldn’t do that. Why? How do I get my old phone back in use?
Free Government Cell Phones says
It might be possible for you to take the SIM card in your new phone and transfer it over to your new phone. We aren’t sure that this will work, but it’s worth a try.
stephanie says
My free goverment phone was stolen and i dont no who sevice provider is. I need to stop service and get a replacement phone if possible.
Free Government Cell Phones says
You are out of luck, Stephanie. There is no way to know who your service provider was now that your phone is gone. The only idea we have is that you must contact every one of the free government cell phone companies customer service teams to ask if you can be looked up in their records based on your phone number (we hope you remember your phone number, because it may be your only hope). It may be a long, tedious process, but it would work. You can find a list of all the service providers in your state here:
https://www.freegovernmentcellphones.net/states
Let this be a warning to all our readers — find out who your service provider is. Write it down. Remember it. Keep it on file just for situations like this.
Deana Philpot says
What should I do to get a replacement phone I lost it.
Free Government Cell Phones says
C’mon, Deana, you left this comment asking where to get a replacement phone at the bottom of an article titled, “How do I get a replacement for a lost, stolen or broken phone?” Did you read the article?
Carrie says
Its as if these questions and comments may actually just be coming from whatever these commenters with questions are typing in a browser search box . Perhaps they do not see an article at all. Its just job security for you. I would like to buy you a coffee. Where can i send you a starbucks or gift card for happy hour ?
Jennifer Snodgrass says
Hi I am having quality issues. My phone will not work inside most buildings including my home. I want to upgrade to a better phone that receives better reception. Can I purchase a phone outside of the two models offered. If so what models and where can they be purchased.
Free Government Cell Phones says
We can’t answer specifically because we do not know who your service provider is, Jennifer. But in general, most companies offer more than two upgrade phones. You can also purchase any number of phones from sources other than your service provider and switch your free phone SIM into it. However, make sure you check with customer service before you purchase the phone to make sure the one you want to buy is compatible with your service provider’s network.
Agaeda marroquin says
Hi my name is ageda marroquin and I was wondering how i can get me a new phone Cus my phone broke on me and I’m n need of a.new phone. I need my phone for wen my doctors fall me and I have my granddaughter in school so if anything was to happen I need a phone i case they need to get a hold of me. So if u can pls help me with a new phone .I wld really appreciate it.
Free Government Cell Phones says
Follow the instructions in the article above, Agaeda.
Charleneknorr says
Hi Im Charlene and I was just asking cause I got a approved for safe link phone and it never came in I do got my inrollnebt number plate can I give u guys my new address and send me out a new one
Free Government Cell Phones says
We’re not Safelink, Charlene. We’re an independent website that’s not affiliated with any of the free government cell phone companies. How long ago did you enroll in Lifeline? Some readers say it can take a month or more to receive your phone.
Dawn says
I’ve read the above,& it tells me nothing about how to get a replacement phone! Mine is broken,& I need a new one! I have 2 small children,& I got to have a way to call people we need please!
Free Government Cell Phones says
Maybe you need to read it again, Dawn. The article tells you what to do — in the words of all the leading Lifeline companies — to get a replacement phone.
tishara Cook says
I cant find my phone anywhere. My daughter had it and i took it and put it up the battery died but ive looked everywhere for it and cant find it anywhere. How can i replace it?
Free Government Cell Phones says
Read the article, Tishara, read the article.
Angela Foss says
My screen on my phone is cracked because I dropped it on accident so how do i get it replaced.
Free Government Cell Phones says
Someone worked very hard to write the article above that contains all the info you need, Angela. Did you read it?
Stephanie littlefield says
My daughter has link and the speaker does not work so she cannot talk with anybody she can only text. Can she get a replacement phone
Free Government Cell Phones says
She should be able to get a replacement (depending on how long she’s had the phone). She’ll need to call her service provider’s customer service team to find out for sure.
Rex moore says
I lost my phone and have a replacement code but when I call the number provided it doesn’t give me the option to input. So what do I do to get one please.
Free Government Cell Phones says
Which service provider do you use, Rex?
rosie roberts says
my cell phone come up missing can.t find it anywhere can you replace it
Free Government Cell Phones says
No, we can’t replace it because we are not affiliated with your service provider. We’re an independent website. That being said, we are also the nation’s leading authority on free government cell phones, so we can give you some help. Do what it says in the above article and you’ll get your phone replaced.
Crystal morris says
I called for days ago about my unlimited text still aint resolved
Free Government Cell Phones says
Call again, Crystal. As our grandpappy always said, “The squeaky wheel gets the grease.”
Bryan Adams says
I am trying to gat a replacement phone., my phone was stolen .
Free Government Cell Phones says
Follow the steps outlined in the article, Bryan. (Hey, wait a minute. You’re not THE Bryan Adams, are you? You know, the guy who sang “Summer of ’69?”)
Rebecca says
I called in for a replacement phone and it’s been over 10 days how can I check to see where my phone is at
Free Government Cell Phones says
Depending on which service provider you’re enrolled with, there are several ways. You can contact customer service by phone or online. Or you can visit the company’s website to see if they have a “Check Your Status” function (many companies do offer that service on their websites).
Natali Peters says
My phone was stolen during a recent break in at my home. I’m not sure if I have received a replacement phone before but I do need one.
Free Government Cell Phones says
Follow the directions in this article, Natalia. You may be required to pay for a replacement phone, but if your glass is half full, you may look at that as an opportunity to upgrade to a smartphone. Here’s an article about the smartphone/upgrade policies of all the major Lifeline companies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
brian hopkins says
I’m currently on the qlink plan I need a phone replaced because my touchscreen is going out and so is my battery how do I get a new phone
Free Government Cell Phones says
Here’s what it says on the Q Link website:
We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:
Battery or charger problems
Phone constantly on roaming
Received an error message
If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.
If you’d like to order a new phone, the replacement will cost a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card, or you can speak with Customer Support to find out how to pay with a money order. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.
kelli says
My safelink phone doesn’t work right and I can’t make out going calls most times. And it’s falling apart in back. I am requesting new phone with my same phone number.
Free Government Cell Phones says
C’mon, Kelly. You just read an article called “How do I get a replacement for a lost, stolen or broken phone?” Does it say anywhere in that article that you can get a replacement by leaving a comment at this website?
Do as the article tells you.
Sharneese Thornton says
If it’s a free phone why do you have to pay for a new one, when the phone is broken or stolen.
Jay Ce says
Taxpayers are giving you a phone AND free service. Why would taxpayers be responsible for your carelessness? Everyone seems to want a free lunch but they always want to be able to “special order” rather than ordering from the menu. Why do you have to pay for a new one? Because you need to accept some responsibility instead of saying “I’m poor. Give me everything for free.”
Debbie says
I lost my phone can you send me a replacement please
Free Government Cell Phones says
No, we can’t Debbie. This independent website is not affiliated with your service provider. You need to contact them directly as the article tells you.
Free Government Cell Phones says
Jeez, Debbie, read the article. It tells you what to do.
David Carrillo Olvera says
I lost my phone the first week I got it, I don’t know the phone number , can u shut it off ? And give me another?
Free Government Cell Phones says
Do you know who your service provider is? If so, contact that company’s customer service team and follow the directions in this article.
Ashlee says
How do I get an android phone as my free government phone and how do I get a replacement due to not receiving phone at all?
Free Government Cell Phones says
It’s the luck of the draw, Ashlee. The person who enrolls before you may get one make and model of phone, you may get another and the person after you may get a third. It’s completely random. In regard to upgrading, here’s an article about all the top Lifeline companies and their policies on upgrades:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
FELIX SERATE says
SE ME ROMPIO LA PANTALLA NO PUEDO USARLO
Free Government Cell Phones says
Lee este articulated, Felix:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Deborah Sinclair says
My battery on my replaced safelink phone is swollen like it,s going to burst. What can I do?
Free Government Cell Phones says
Take it to any store that sells your brand of phone. Do it as soon as possible.
AMANDA KIELMAN says
I NEED TO KNOW HOW TO RESET THE 4 DIGIT PIN THAT WAS GIVEN TO ME WHEN i GOT MY PHONE BEING i DONT KNOW IT AND NEITHER OF MY E MAILS ARE ASSIGNED TO MY ACCOUNT EITHER AND MY PHONE WAS BROKE THEREFORE I NEED IT TO ORDER A NEW PHONE PLEASE HELP ME.
Free Government Cell Phones says
Follow the steps in this article, Amanda.
DOROTHY STELY says
HELLO MY NAME IS DOROTHY STELY THE QLINK NUMBER I HAVE IS 301-473-**** AND I AM HAVING ISSUES THE PHONE IT HAS BEEN CUTTING IT SELF ON AND OFF WITH NO ONE EVEN TOUCHING IT OR WHEN IT DOES DECIDE TO WORK IT SHUTS IT SELF OFF FOR NO REASON SO I WOULD LOVE TO GET A RE PLACEMENT PHONE AS SOON AS POSSIBLE PLEASE LET ME KNOW MY EMAIL IS **********@gmail.com AND MY PHONE NUMBER IS 240-439-**** PLEASE CONTACT ME AND LET ME KNOW THANK YOU
Free Government Cell Phones says
Well, let’s start today off with our most frequently given answer: We are not a service provider, Dorothy. We are an independent website with zero affiliation with any of the Lifeline free government cell phone companies.
Follow the directions in this article to get your phone replaced. The comment you left on this article will never reach Q Link.
anthony beenick says
sent my phone back wasnt working tried to call your company without reply tryied to write no reply need to know if yous recieved
Free Government Cell Phones says
You didn’t send it to us, Anthony, because we’re an independent website with absolutely no affiliation with any of the free government cell phone companies. You must contact your service provider’s customer service team directly.
Donna Bryant says
Yes I broke my phone. i’m trying get order a replacement phone. my phone is android phone. the name of the wireless company is qlink. how do I get another phone?
Free Government Cell Phones says
Contact Q Link customer service, Donna.
Ericka Elsey says
my phone was stolen , i need a replacement phone but at the same time i need to change my plan to 500 minutes .
Free Government Cell Phones says
Those may be two separate issues, Ericka. In regard to your stolen phone, you need to follow the steps outlined in the above article. In regard to changing your plan, your first step should be to determine if your service provider offers a 500 minute per month plan. If they do, contact one of its service reps by phone or online. If they don’t offer such a plan, you have the option of switching to another service provider that does. You can check all those providers and all the plans available in your state here:
https://www.freegovernmentcellphones.net/states
After you’ve chosen a company, you can easily switch from one company to another. Here’s an article that tells you what to do:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
maryrose mccain says
I have a cell phone but cannot get logged in as do not remember what name it is registered with. My trial ID is1051****** I have over 3,000 minutes as it has never worked right. I am trying to get a new phone but says does not match anything. Help!
mary Mccain or donald mccain
Should I send it back?
Thank you
I cannot hear that well on the phone that is why I am emailing.
Free Government Cell Phones says
Does the phone work at all? If you are able to make an outbound phone call, dial 6-1-1 and that will connect you to your company’s customer service line. Discuss the issue with the phone rep.
Hesper Kay Marucci says
Hi my name is Hesper Kay Marucci please help some how I have locked up my phone.on the front of it it has Enter PUK then a place to enter numbers and then it has Trials remain: and it goes from 10 to 1 and then it will start all over again. my number is 321-313-**** on the safe link phone. my e-mail it http://www.tiffanyw485@********.com or http://www.tiffanyw458@*******.com. is there anyway you can reset the phone from you end. my maiiing address is now *********. I still have the phone and there is nothing wrong with it but i just some how locked it up.
Free Government Cell Phones says
Let’s try this first, Hesper Kay. This article will tell you how to reset the PUK code to unfreeze your phone.
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Yvonne Martinez says
i lost my phone…can you send me another phone .?
FreeGovernmentCellPhones.net says
We can’t send you another one since we are not a phone provider, just an informational website. However, the page above was written to explain the process.
dan says
I had phone trun off did not know howto replave ir
Schnelle says
I have a safelink phone and it keeps reading unregistered SIM, why? If I call the phone number from another phone it rings but, won’t come through.
Free Government Cell Phones says
That’s a tech question that’s way above our level of expertise. Contact your service provider’s tech support team to solve this mystery.
Danette DeFelice says
My phone has been stolen or lost but need voice mail active but no calls made so don’t use minutes
Free Government Cell Phones says
Follow the directions in this article, Danette.
Valerie Overduyn says
My phone does not work… why?
Free Government Cell Phones says
My wife does not work, either…why?
The great mysteries of life may never be answered, Valerie. Especially when you ask an independent website to troubleshoot the cell phone you received from a Lifeline Assistance company that is unrelated to that website.
Carrie says
Does that mean you must get paid pretty well to do this job then? When can i start ?
Kimberly rogers says
Everyone I talk to says they can’t hear me. Like I should BUY minutes?
Free Government Cell Phones says
Maybe you should speak louder, Kimberly.
Mary Brown says
I have a Q links wireless phone, an it’s a windows phone I got up this morning only to find out that it had crashed an now is unuse able need to have it replaced but don’t know how to go about doing it. My number is 517 936-**** would like a replacement w same number if possible. Thank you Mary Brown
Free Government Cell Phones says
Q Link has experienced incredible growth in the last couple years and has leaped onto the list of top ten Lifeline Assistance providers. That explains why the company wasn’t found in the article on this page. Here’s where you can find the company’s contact info. Get in touch with customer service and they should be able to help you.
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Jeanenna Bryant says
Call American assistance from American systems.com they set up little boobs and go around and get the free phones well he gives 800 number to report the phone lost or stolen but you can never get through it’s always busy or disconnected I’m trying to figure out to how to report a phone that is stolen and have all its Privileges and things cut off because I have credit card numbers and things saved to the phone and easily somebody can log on Wi-Fi and get them I’m kind of needing some help here
Free Government Cell Phones says
First things first, Jeanenna. We assume you meant “they set up little booths,” not “they set up little boobs.” We have nothing against little boobs, in fact, we find them rather perky and sexy, but we wanted to set the record straight in regard to your comment.
Here’s where you can find contact info for American Assistance. Contact the company’s customer service team and you should be able to get the help you need.
https://www.freegovernmentcellphones.net/free-cell-phone-providers
rob guthm says
I noticed that you did not list the policy for Access Wireless replacements. I went through the T&C yesterday and discovered their policy (last sentence of below clause sourced @ https://www.accesswireless.com/support/terms-and-conditions)
Cheers!
RG
>>
Free Device for New Enrollments
Access Wireless will provide a free device to all new customers approved for Lifeline service. Any customer that has received a free device from Access Wireless in the prior six-month period wishing to re-apply for Lifeline service, may not receive another device free-of-charge at the time of re-enrollment. Customers that re-apply and are approved for Lifeline service may choose to 1.) re-activate the device previous provided to them by Access Wireless, 2.) purchase an i-wireless device at their own expense, or 3.) may choose to activate service on their own device. All devices must be certified for approval to operate on the Sprint network.
All new devices provided at the time of enrollment, purchased directly from a Kroger-owned retail location or online at krogeriwireless.com or accesswireless.com include a one-year warranty from the original equipment manufacturer. Defects due to misuse or abuse are not covered by any warranty.
Active Access Wireless Lifeline customers that report a lost or stolen phone sixty days from the date of enrollment are eligible to receive a refurbished device once per calendar year.
>>
Free Government Cell Phones says
Thanks, Rob. Turns out Access was not one of the largest companies when we compiled that list, but it has come out of nowhere to jump into the top tier of providers.
Dolly Good says
My phone won’t turn on it got wet I need talk to someone see if I can transfer to a new phone been calling the number got to safelink can’t get through to talk to anyone
Free Government Cell Phones says
Go to Safelink’s website and click on “Contact Us.” You’ll find several additional ways to reach them.
Robert sewell says
Turn off the phone 443 804 ****
Free Government Cell Phones says
We can’t turn it off, Robert. We’re a news and information website, not a Lifeline Assistance company. You need to contact your service provider to terminate service.
Holly says
I didn’t use it that much and I think my plan is terminated how do I get it reactivated again?
Free Government Cell Phones says
Theoretically, Holly, all Lifeline free government cell phone accounts get automatically terminated if they go unused for 60 days. That doesn’t always happen, but it’s supposed to. So it sounds as if you fall into that category. In addition, an account will also get automatically terminated if you did not re-certify that you qualify for the program annually. You should contact your service provider to verify that your account has been terminated for one of those reasons.
If it has been terminated, you have choices. You can re-enroll with any Lifeline company doing business in your state. Here’s where you can find a list of all the companies you can choose from in your state. Check them all out because they each offer slightly different plans (more minutes, more texts, data plans, etc). Choose the one that works best for you and enroll with that company.
https://www.freegovernmentcellphones.net/states
Jeff Wood says
My phone has been lost for several years and I tried to get another one but it said I still had an active account back in 2014, I am wondering if enough time has passed to where the phone has been shut off automatically and I’m fine to receive another phone or if I have to figure out which company I had? If so is there a way to find out which company you had a phone with if it’s still active after so long? I have tried to sign up with access wireless because they have free texting but the site say’s im not 18 and old enough even though I was born in 91 and i’m 25.
Free Government Cell Phones says
Yes, the phone should have been shut off automatically after 60 days. Of course, sometimes something falls through the cracks and accounts don’t get shut off when they should.
You have the right idea about switching providers. That would solve your problem if your previous company has not automatically closed your account. But make sure you tell them that you are switching providers.
However, our readers constantly complain that it’s impossible to get through to a live person at Access. So if there are other Lifeline companies available in your state it might make sense to go with one of them just so you can resolve your problems with a live representative.
Here’s an article that lists all the free government cell phone providers in your state:
https://www.freegovernmentcellphones.net/states
Cami Ditolla says
I lost my qlink phone how do i get ut replaced
Free Government Cell Phones says
Contact Q Link.
Barbara says
How can I find, my lifeline ID number?
Free Government Cell Phones says
We do not know what a “Lifeline ID number” is, Barbara. Is it your account number? If so, contact your service provider’s customer service team.
Tynisha worsham says
My battery is not staying charged. It’s been like this since I got my phone. How can I get a new battery.
Free Government Cell Phones says
You can buy one from any store that sells that model of cell phone.
Doniesha Demory says
My was phone lost
Free Government Cell Phones says
Follow the directions in this article, Doniesha.
nan herson says
I have assurance wireless virgin mobile in pa with the original phone which I want to replace with a smartphone. I have $200+ in my account accrued with a previous virgin mobile phone before I applied for free assurance wireless so I must find a phone compatible with the accurance wireless account. I have gone shopping and have told that all virgin phones do not interface with my assurance wireless account. Calling virgin is very difficult b/c I am hearing impaired and have much trouble communicating with and understanding the many foreign accents and forced script reading which I always encounter on phone with Ass. Wireless. Please tell me EXACTLY what Virgin Mobile smartphone model can I upgrade to which will tap into my current account.
ALSO In searching this question online I learn that NOW there are 350 free mins in MY PLAN plus unlimited texst…(tho I only get 250). How can I get the new current 350 rate (they also now offer 500 free mins for first few months to new customers –which I also never got)
Being VERY low income that would really help me.
Thank you for ANSWERING BOTH OF THESE QUESTIONS IN DETAIL.
Free Government Cell Phones says
We cannot answer either question for you, Nan, because we are neither Virgin nor Assurance. There’s no way to know which make nor model of phone you will be given. Since you are hearing-impaired, it might make sense for you to contact Assurance by email. You can do that at this email address:
ourteam@assurancewireless.com
Candyce wilkes says
I lost my phone charger
Free Government Cell Phones says
You’ll probably need to purchase one. Try eBay or Amazon.
Amanda shirley says
Can u emai mel so I can get you to send me a new phone because the phone you sent me I get no service. The account name is under Carl shirley
Free Government Cell Phones says
We are not your service provider, Amanda. We are an independent website that’s not affiliated with any of the Lifeline Assistance companies. You’ll need to contact your service provider’s customer service team.
korin johnson says
my phone still wont answer calls one call out only and it took so long to connect the dr office closed. many texts fail both outgoing and incoming. can you fix the problem remotly?
Free Government Cell Phones says
We certainly can’t, because we’re an independent website that’s not affiliated with any of the free government cell phone companies. Go back and read this article to see your service provider’s policy on broken phones, then contact customer service to get your phone replaced (if you are eligible).
April Roark says
Stolen cell phone
Free Government Cell Phones says
Follow instructions.
Annette mulllins says
Lost my phone. need replacement annette Mullins, ** crystal, Memphis tn *****
Free Government Cell Phones says
Just follow the directions in the article, Annette.
liza trejo says
the phone keeps shutting off its like the batterey is bad
Free Government Cell Phones says
Do what the article tells you to do, Liza.
Esmerlida Chance says
I have lost my cell phone and cant find it.. I have no way to contact you so that I can suspend my service to be able to get another phone, what do I do?
Free Government Cell Phones says
It’s not us you need to contact, Esmerlida. You need to contact your service provider.
Lisa Doyle says
My name is Lisa Doyle someone stole my phone I need to turn off my phone and get a replacement just like what I had if possible due to my glacoma and my arthritis I’m unable to use certain phones.
Free Government Cell Phones says
Follow the directions outlined in the article, Lisa.
Gracie Coleman says
I had an coolpad phone that got stolen but it has my passcode on it & it’s still active I need a phone number to call to report it missing and order a new one ( talking to a live operator would be an great blessing to talk to) PLEASE HELP
Free Government Cell Phones says
You can find a list of contact info for all the free government cell phone companies here, Gracie:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Try your service provider’s website. Most of them give you an email option and many of them give you an online chat option.
Mashell Hoglen says
I am a safelink customer and my Sims card is lost. What do I do ?
Free Government Cell Phones says
How do you lose a SIM card, Marshell?
Contact your service provider’s customer service team.
Susan Cathcart says
I lost my phone or my 5 yr old had it. I looked everywhere.
Free Government Cell Phones says
Follow the instructions in the article, Susan. That’s the way to get a replacement.
Tammy Bagalio says
The phone I received from Q-link was a basic phone with no sim card and has been lost. I’ve been trying to figure out what to do about it on your site but it just takes you in loops. I have no other usable phone and no way to buy a new one. Please give me CLEAR instructions on how to replace my lost phone.
Free Government Cell Phones says
C’mon, Tammy. You left this comment on a FAQ titled “How do I get a replacement for a lost, stolen or broken phone.” Follow the instructions in the article.
Tammy Bagalio says
Wow, terribly sorry for being so dumb.
Free Government Cell Phones says
No problem, Tammy.
Della Mikell says
I have a safelink Alcatel phone. A few days ago on Wed. my phone went to call 911 only. I cant text or call on it. I made several phone calls for the monthly requirement. I had 188 minuets left. I dont have away to get to another phone. I have an email on my Samsung tablet.I live alone and need this phone to keep in touch with my daughters. Please see if you can help. Phone number is (352)804-****
Free Government Cell Phones says
You have a couple options, Della.
(1) Follow the instructions in this article.
(2) Find a store that sells your phone make and model and ask them to troubleshoot it.
(3) Call your service provider’s customer service and/or tech support team.
Karyn Ellis says
I had two phones though Assurance wireless , it was this little tiny thing and I couldn’t hear on either one because I have an oditory disorder. My daughter couldn’t either though. So my grandson used it the most and he lost it. They didn’t have a phone I could purchase that was better nor would they let me use a phone I had bought from Verizon.
Free Government Cell Phones says
Here’s an article that may help, Karyn. It will tell you the policy of all the major Lifeline free government cell phone companies regarding phones for hearing and speech-impaired customers:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Bobbi crockett says
I was wondering if I could have every call in or out n text messages sent to my email address ???
Is that possible ??? I have it send thru my old version carrier???”
Free Government Cell Phones says
We’re not sure how that would be accomplished technically, Bobbi. We’ve never heard of sending phone calls to your email.
lavaire Brown says
Phone broke
Free Government Cell Phones says
Get new one.
Steve says
FGCP, nice information and a help for those who need to know.
I find one area of your article that you didn’t cover here in your given Replacement Policy information of these Lifeline service providers.
That one area being ~ if you have received a DEFECTIVE Phone after signing up and starting your Lifeline Phone service.
Could be very helpful to some of your readers who are in this situation, knowing these listed Lifeline Phone service providers policies on DEFECTIVE Phone equipment being sent-out/received, to be added and specify mentioned here in their related Replacement Policies, a stated time-limit (grace period) for their Newly Signed up Lifeline customers to act within and what procedures to follow, when and if they must contact the Phones original equipment manufacturer, if the stated grace period (time-limit) of the Lifeline Phone and Service provider has ended.
I’ve seen you refer people here on this same subject “Defective”, kind of information in some of your answers to peoples posting on FGCP.
One I’d like to mention this one-
“”Sounds like you got a defective phone, Mark. Here’s an article that tells you how to get a replacement for a broken phone. Do not take no for an answer — insist that they provide a functioning cell phone.
July 8, 2016 at 6:00 am”””
https://www.freegovernmentcellphones.net/free-cell-phone-providers/life-wireless
Again I don’t see any guidelines or references to a Lifeline Phone Providers Replacement Policy for people in Mark’s situation, (a New phone and service – Lifeline customer starting out and receiving defective equipment right from the start from a Lifeline provider).
I’m sure this can and has happened of all the above mentioned Lifeline service providers.
Maybe you’ve over looked this area of a New Customer and Defective Equipment Policy topic here, but I’m certain these Lifeline providers do have and address this issue with their own information in which you could add here.
I’m not trying to be anything but helpful to you and bring up needed information your sending people here to find that’s not covered herein.
Thanks FGCP for all you do in being the nation’s premiere leading authority on Lifeline Assistance Program.
Steve
Christina L Collins says
I have a ZTE and I’m not sure who the carrier is, but I have no idea how it happened, but my daughters puppy bite the sim card. I just need a new on.. When I got it I was told that the sum card would make any T Mobile phone work.
Thank yo..
Sincerel,,
Christina
Free Government Cell Phones says
Follow the instructions in the article above, Christina.
Betts says
I am a lifeline customer.who had.tag mibile.The.dirsr phone they.sent.me didnt have the battery or the back included for.some.reason. I contacted them, they sent a replacement free of charge and a prepaid box in which to ship thw other one back.My friend had.tag.mobile as well, his got.stolen. When he tried and tried.to call them, and couldnt.get through, I mentioned they.had.chat.on their.wensite, and let him use.my pc. After am excruciatingly long conversation on tag mobile chat website, the rep determned.he should call them instead.( to what.purpose.is chat if they cannot even handle a stilen phone report?)
To make.a.short.story longer, he.ended.up having to pay$25.00+ 4.99 s&h
Neither one of us use.Tag.mobile any.more.
Wanda Earls says
I would like to upgrade to a smartphone from my old phone
Free Government Cell Phones says
In that case, read this article that tells you how to do it:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Eric Reinhold says
My phone does not work. I just got it yesterday. My number is: (805) 793-****
Free Government Cell Phones says
Call your service provider IMMEDIATELY and tell them that you received a defective cell phone.
(Where do you live? The 805 area code is one of the most beautiful places in the country.)
robert tatro says
I like get new phone. my number is704-294-**** it is not working right
Free Government Cell Phones says
Read the article as do exactly what it says, Robert.
Vanessa Sepulveda says
My phone is malfunctioning I put it on the hearing aid and it’s no longer working what do I do
Free Government Cell Phones says
Follow the directions given in this article, Vanessa.
Debra conley says
I have the old safelink phone I would like to up grade to a smart phone with my same number thank you sincerely Debra conley
Free Government Cell Phones says
We’re not your service provider, Debra, so we cannot upgrade your phone. You’ll need to contact your service provider directly using the contact info available on our “Providers” page.
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Just scroll down the page and click on your provider’s listing.
Claudia E Ceja says
I do not remember my provider for my free phone.. i have lost it and need to know what step to take…can i get a new phone and where do I call
Free Government Cell Phones says
It’s a problem if you do not remember your service provider, Claudia. If you still had your phone you could dial 6-1-1 and your service provider would have answered, but you’re pretty much out of luck the way it stands.
Here’s something you can try and see if it works: Call any provider, explain your situation and ask if they can look you up on the National Lifeline Assistance Datebase. It can be done and if you find the right agent who will do it for you, you may solve your problem.
Otherwise, you are out of luck.
Do any other readers have any suggestions for Claudia?
Steve says
@ Claudia July 8, 2016 at 4:19 pm
Here are something’s you can try Claudia, it’s not an easy road but, you have some options.
I’d first search your home and or PC for any Information you may have saved about your Lifeline service provider. Looking for copies of the documentation you sent off to apply for the Lifeline service. (Naming your LL provider).
Noting – your phone number (if you remember it ,as it will only help you – to further your endeavors). Family or friends may be able to help you find out your Phone Number – if they have recorded it as a contact number to you.
If you have your Phone Number go to the “States” page here at FGCP and look to see if anything looks familiar in the NAMED Lifeline suppliers for your State – that you may have chosen.
If not, I can only suggest, start at the top working down the list making contact to each of their customer service personnel, by finding this information of a CONTACT means listed, after clicking on each of the named Lifeline providers to your State and looking at their info. there.
Asking each one to check your Phone Number against their records to see if they indeed supply your Lifeline service to you. (If you find the one who does – go from there in asking how to get a replacement phone).
“States” page here at FGCP –
https://www.freegovernmentcellphones.net/states
A next step would be to contact your State of Residence Public Service Commission, for all States see-
http://www.naruc.org/about-naruc/regulatory-commissions/
and choose your State from the list.
Or use (Your Cities Telephone Book – State Government Pages) for your STATE – Public Service Commission, related contact information.
Making contact to the department who can help with Lifeline asking them for help with your Lifeline problem.
Another option is to change your Lifeline Company, which is allowed once every (60) days – the correct way to do this is with a Lifeline Benefits Transfer.
More info. on this-
http://www.usac.org/ls/change-my-company.aspx
***DON’T JUST TRY AND START A NEW LIFELINE SERVICE WITH A NEW LIFELINE PROVIDER***
@This will get you into trouble at the least, cause your probably already listed in the National Lifeline Accountability Database (NLAD).
What this LIFELINE BENEFITS TRANSFER process could involve is submitting all new Lifeline documentation, and that which requires of you a filled out form of a “Lifeline Benefit Transfer” to your consent in a transfer of your Lifeline Benefits over to a new Lifeline service provider – it must be submitted.)
You’ll get a new phone and service provider of the Lifeline program in doing so.
Last option to try if you don’t know your phone number is making a contact to USAC for any suggestion/solution to your situation of your Lifeline service.
First know about USAC, read this information at the link-
http://www.lifelinesupport.org/ls/usac-and-my-company.aspx
Then if you still think USAC may be of help to you,
this link is for an email contact to USAC, Use this link below and go to step 3 and click on blue link
“email Lifeline Support”
http://www.usac.org/ls/issues.aspx
It will use your own PC’s mail client for the email contact.
In closing I hope all these suggestions may help you.
To not be here in the future again, I’d suggest you make a copy of any new Lifeline information/documents to your PC by scanning from your printer to a file somewhere on your PC, and saving this file in in a folder safely somewhere on your PC named “LIFELINE”
You could also make a .txt file with all of your Lifeline information contained in it, saving it on your PC, or burn a copy of it with your printer and save this .txt copy with your important information outside of your PC safe – like with your medical or tax paper information.
Steve
Angela Lewis says
My Name Is Angela Lewis I Live At 3156 ****** Chicago Illinois 60612 And My Phone Was Stolen And I Dont Know The Number My Birthday Is 4/14/**** Can You Please Have It Turned Off
Free Government Cell Phones says
Follow the instructions in the article, Angela.
deanna ray says
I need my phone that I was told last night by person who works for safelink that after 3 hours my phone would be activated well 8 hours later it’s not. Who do I call I live in Arkansas
Free Government Cell Phones says
Unfortunately, you need to call Safelink customer service or tech support.
Dorthy says
Would I be able to exchange my current phone to a smart phone due to the fact that I have trouble with my eye sight and cannot text on my current phone?
Free Government Cell Phones says
Here’s an article that will tell you about upgrading to a smartphone, Dorthy. Most companies will allow you to upgrade for a small fee. In fact, if you’ve had your free government cell phone long enough, your service provider may even allow you to upgrade for free.
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Demetria avery says
My phone won’t charge at all
Free Government Cell Phones says
Follow the instructions in this article, Demetria. Contact your service provider.
Carrie says
Have you plugged it in correctly ? Is the battery in it correctly ? Have you tried another charger cable ?
Constance says
Well my phone was stolen it is the only phone I have so how do you suppose I call you and order a replacement phone when I have no phone to call with. I have 3 children at home so if they have to have an ambulance called or someone in my family has an emergency how does someone suppose to contact me and let me know. I think that is stupid that I can’t just get a replacement phone from the computer since that is all I have.
Free Government Cell Phones says
We’d suggest that you visit your service provider’s website to see if it offers a way to do an online chat or send an email to customer service.
Carrie says
Maybe thats all you need is a computer. You can sign up for google voice and make calls on your computer !!
julio reyes says
I Lost My Phone How I Get Repkacement for.
Free Government Cell Phones says
Read the article on this page, Julio.
Taylor says
How do I get a replacememt? my phone wont charge!!! Can anyone help me figure out how to get a new one!!
Free Government Cell Phones says
Our first suggestion would be to read the article on this page.
Bradley sechrist says
Need to get a replacement safe link phone please
Free Government Cell Phones says
Need to read this article that tells you how to do it.
Angela Robinson says
angelarobinson19772013@gmail.com
I need a replacement phone but I don’t have the finances to get another one. What can I do.
Free Government Cell Phones says
If you’ve had your account for more than a year a replacement phone should be free. An alternate solution would be to enroll with a different Lifeline company. That would cancel your former account and your new company would send you a new phone.
You can find a list of all the free government cell phone companies in your state in this article:
https://www.freegovernmentcellphones.net/states
Susan says
>>> “If you’ve had your account for more than a year a
>>> replacement phone should be free.”
What?? SafeLink won’t address my 6-year-old-and-failing phone. Rep assured me that replacement/upgrade is *never* allowed!
In desperation, (when it stopped working completely), I switched to TAG, who sent me a phone so flimsy that it failed the first week. Now TAG says they’d be happy to “help me out” by selling me a $50 handset.
Could you post a link to where it says they have to replace for free after a year, please? Maybe if I have something concrete to point to, I can get SafeLink to respond more helpfully.
Thanks for all the great info you’ve compiled!
Free Government Cell Phones says
We cannot point to any source, Susan. That answer was based on reports from many readers.
shelia Tipton says
I lost or my original phone has been lost. Can I get a replacement?
Free Government Cell Phones says
Jeez, Louise. You left this comment on an article titled “How do I get a replacement for a lost, stolen or stolen phone?” Did you read the article, Shelia?
Linda Henry says
I lost my phone can you disconnect it because I lost it in San Francisco and i replaced it with another carrier
Free Government Cell Phones says
We cannot disconnect it, Linda. We are an independent website that’s not affiliated with any of the free government cell phone conpanies. You need to contact your service provider’s customer service team directly.
Wanda Munoz says
My phone is lost, my email adress is hotmammawanda@********.com
Cant afford another one.
Free Government Cell Phones says
Do. What. It. Says. In. The. Article.
Jervere smith says
I lost my phone don’t know which carrier just da # 323691**** jervere smith 10/03/****
Tammie says
On my safelink phone, when I try to make calls people on the other end can not hear me and they just hang up. I can hear them, but them not hearing me is a problem being that this is my only phone and I can only text to communicate to a few people. For work purposes I have missed interviews, and can not call in sick when needed and is almost causing me to lose my job. I need a replacement phone seriously and I need one now!!!
Free Government Cell Phones says
Follow the instructions in the above article, Tammie. It tells you how to contact your service provider and what to say.
karen rumley says
my safelink phone has gotten that it will not let you hear your caller. It will ring but you can’t hear the person that is on the other line. Sometimes it will come through but most of the time you can not hear the person and they can’t hear you . Thank you Karen Rumley
Free Government Cell Phones says
You need to contact Safelink customer service, Karen. They’re the only ones who can replace your broken phone. Here’s a link to our “Providers” page where you’ll find all the contact info you need for every company (including Safelink):
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Ida mae Banks says
I need help my phone are in a puk mode this the third time the number i used before it doesn’t work the phone and ttheirs no services bar no calling or texting with that phone i called twice the first person told me may because a 4G phone was in the house may be the problem contact me at this #662-580-####please.i have rectify that phone &the #is 662-577-**** thanks.thanks
Free Government Cell Phones says
Here you go, Ida Mae. Here’s an article that tells you all about PUK codes:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Michael Savage says
Your automated service has a lot to be desired it is very hard to navigate and doesn’t give you any answers to what you need to know trying to get a replacement phone you might as well try pulling teeth I tried out for 2 months to get a replacement phone no call back nothing you keep sending me letters in the mail saying I can get a replacement phone with a replacement code but no place on your phone service can you enter replacement code it’s like talking to a wall you get nowhere this figures for a government site nothing works
Free Government Cell Phones says
You don’t say which service provider you’re dealing with, Michael, but no matter which one it is, it’s NOT us. We are an independent website that’s unaffiliated with any of the Lifeline free government cell phone companies.
Iona Kintschi says
I applied for a phone several months ago and have not received it nor have I been contacted to say I have been denied. When I tried to apply online, it stated I already have an account, but I cannot access it because I do not have the phone number because I do not have the phone. How can I check to see if the phone was lost or if I have been denied?
Free Government Cell Phones says
You don’t say who your service provider is, but you need to contact customer service immediately and let them know your phone never arrived. Oddly enough, your account will be cancelled if it goes unused for 60 days and it sounds as if you are close to that limit. That may be good news, because it would allow you to re-apply with a more dependable company.
julie anne fillo says
my smart phone won’t charge any more and i need o get another smart phone and my phone is a smart phone my smart phone is a alcatel onetouch it wont charge. i need a another smart phone alcatel onetouch im julie anne fillo **** oak street ***** wash ***** 360 270 **** my smart phone does not charge can you please send me a another smart phone and thank you
Free Government Cell Phones says
C’mon, Julie Anne, you left your message on our article titled “How do I get a replacement for a lost, stolen or broken phone?” Nowhere in that article does it say you can get a replacement cell phone by leaving a comment on this article.
Follow. The. Directions. In. The. Article.
Eric Reinhold says
My phone was stolen. My name is Eric Reinhold. My number is: (805) 793-****. My ssn ****. My add: 110 N. ****** st. Ventura, Ca. ***** please reply to: reiny805@gmail.com
Free Government Cell Phones says
Eric, you left this comment on an article titled “How do I get a replacement for a lost, stolen or broken phone?” Does it say anywhere in that article that you can get that phone by leaving a comment on this website? Check it out. We’ll wait. (Pause) OK, are you back? Did you have any luck finding that instruction in that article. No? Well, we’re not surprised because it doesn’t say that in the article.
FOLlOW. THE. INSTRUCTIONS. IN. THE. ARTICLE.
tiffany freeman says
My safelink phone was run over by a car. How do I get a replacement?
Free Government Cell Phones says
One of our most frequently asked questions is “How do I get a replacement for my lost/stolen/broken phone?” Here’s the answer:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Eric Reinhold says
My name is Eric Reinhold. DOB: 10/20/19**. ****** olive Ventura, ca. My phone no. is (805) 793-****. My phone was stolen and I request that it be turned off,
Free Government Cell Phones says
C’mon, Eric, you left this comment on an article titled “How do I get a replacement for a lost, stolen or broken phone.” Is there anywhere in that article that we said you could get a replacement phone by leaving a comment here at an independent website that’s not affiliated with any of the Lifeline Assistance free government cell phones?
Do what it tells you to do in the article.
jules says
If the phone was stolen,cant the provider or the “whoever monitoring them ” people, gps it to snag the thief? If we….the clueless, mindless morons using This ” monitoring device kept with us 24-7 used to god only knows what, and track our business,”atleast be courteous enough to catch the person who sold it for a bag of crack.
tiffany says
I am from Texas. How can I get a smart phone instead of the phone that safe link provided me with? I already have an unlocked iPhone. Can I use this sim card in the iPhone?
Free Government Cell Phones says
It all depends on which phone make and model and which Lifeline Assistance company you are with, Tiffany. You’ll need to contact your company’s customer service team to get a definitive answer.
If you get a no, remember that you have other options. Here’s an article that tells you all the service providers in Texas. If your current service provider won’t allow it, maybe one of the others will.
https://www.freegovernmentcellphones.net/states/texas-government-cell-phone-providers
Here’s another article with info you need. It tells which of the major Lifeline companies allow smartphones and upgrade policies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Sara SMITH says
I have lost my Safelink phone. the options given here do not help me at all. I have called SafeLink they are supposed to be calling me back I thought it might be quicker on the website but apparently it is not. I do not have a phone I really need my phone and I apologize for any inconvenience that I’m causing you. if you need to speak with me Sara Smith 865-635-****
Free Government Cell Phones says
You need to visit Safelink’s website, Sara, NOT this one. FreeGovernmentCellPhones.net is an independent website that’s not affiliated with Safelink. So they will never see this message.
Danielle says
My phone was stolen and the person who stole my phone is taunting me by calling me. I just want the phone turned off. Immediately
Free Government Cell Phones says
Wow. That’s a very bad story, Daneille. See the answer to your question above.
Carla Shuman says
When I got my new access phone I didn’t get it home yet and it was outside the box someone took it out my car when I went into the store but they only took the phone and left the box and it’s contents and they told me I can’t get a replacement until four months and I didn’t have it for a day
Kara Scott says
I lost my phone and I have reported it my ID is 14145****. my cell phone number was 660-924-****. my phone got broke and I had ordered a new one and still have not received my replacement. my address is 145 ******** Osceola MO 64776 a number you can reach me at is 417-646-**** if you could give me a call regarding this that would be great. thanks
Free Government Cell Phones says
Sorry, Kara, but we are NOT your service provider. We are a news and information website that specializes in the Lifeline Assistance industry. We know more about the free government cell phone business than anyone, but even that does not enable us to figure out who your service provider is nor how to solve your problem. You need to contact your service provider’s customer service team directly.
Sherry Johnson says
yes this is sherry Johnson my phone was either lost or stolen I haven’t been able to use it I just made it where I can use it again but I need a new phone
Free Government Cell Phones says
That’s too bad, Sherry. But you’ll need to contact your service provider to solve your problem. Just follow the steps described in the article above.
Tonya says
I lost my phone a couple years back at a old address how can i get a replacement to my new address
Free Government Cell Phones says
If you lost it “a couple years ago,” Tonya, the account has been cancelled by now. Your account will automatically be deactivated if the phone goes unused for 60 days. At this point the best solution is to apply for a new phone. The good news is that you can choose a plan from any company — whatever plan works best for your individual needs.
We don’t know what state you’re in, but you should check out our state page to check out all the programs and find the one that gives you the most minutes, most texts, and/or most data. Make sure you check them all out to make an informed decision. Here’s where you can find the list of companies available in your state:
https://www.freegovernmentcellphones.net/states
Courtney says
i dropped my phone and can read the screen anymore. i am not sure who i went through for the phone. is there another way i can get a replacement phone?
Free Government Cell Phones says
The only way to get a free replacement phone is to contact your service provider, Courtney.
Alicia Corbett says
my safe link phone was stolen, need new phone asap
mia says
I don’t need the phone no more what do I do
Agnes Thompson says
The back of my phone fell of, now it want stay on the phone
Candy says
How do I shut my free obama phone service off?
FreeGovernmentCellPhones.net says
It will automatically cancel if not in use for 60 days.
Roxie says
Hi -my nephew has an old broken phone, the screen is unreadable. I have Verizon and an old Samsung. Can we transfer this for him?
Janice says
I reported my qlink phone stolen but it is still working what do i need to do i need my phone i dont have 25 dollars to replace it i ask for it to be shut off its still working
Free Government Cell Phones says
Sorry to tell you this, Janice, but it sounds like you’re out of luck.
Jesse palomares says
My dogs chewed up my phone may I get another replacement… Please
Free Government Cell Phones says
Who is your service provider, Jesse? You need to contact them in order to get your phone replaced.
laraine says
Im not sure what service i have my goverment phone through. How can i find out?
Free Government Cell Phones says
Try calling 6-1-1. Your cell phone company should answer. (There are exceptions because some 6-1-1 services are operated jointly be groups of free government cell phone companies.)
laraine says
Well the screen on my phone went black so i want to get a replacement but dont know the service carrier and cant call 611 since the screen went black
Free Government Cell Phones says
We don’t know how to solve that problem, Laraine.
Susan says
Push the red button lots of times, to be sure you’ve cancelled out of whatever unseen functions might be active while you can’t see the screen. Then push 6-1-1-greenbutton to be connected to your provider.
You can actually call any number this way. The phone makes calls even when the screen is dark. Seeing numbers on screen as you push buttons is a convenience, not a necessity.
Hope this helps!
🙂
Bernice buhl says
Hi..I’m Bernardino I can nit locate.my cell phone..I. have reported.it lost or stolen
Free Government Cell Phones says
Did you report it to your service provider? Did you follow the procedure outlined in the article?
megan says
My elderly mother lost her phone and can’t remember her provider. I believe it was through sprint, how do I find that info for her to get a replacement?
Free Government Cell Phones says
Try calling 6-1-1. It’s likely that it will be answered by your service provider (although in some cases multiple service providers operate a joint 6-1-1 service).
Nicole spencer says
Some one stole my phone how can I get it turned off????
Free Government Cell Phones says
Did you read the article on which you left this comment, Nicole?
Jeanette correa says
I need a new phone mine got wet and will not work
Free Government Cell Phones says
Contact your service provider, Jeanette.
Cynthia says
I have had assurance wireless for several years, but it is starting to have trouble sending and receiving text messages and I have a some new health problem, one of which makes it painful to press down the buttons. When I get a new phone, can the phone numbers be transferred from the old phone to the new, or do I have to write them all down and manually put them back in?
thank you,
Free Government Cell Phones says
First, you should qualify for a replacement phone because you’ve had your current phone for more than a year, Cynthia. But you’ll have to check with your service provider’s customer service team to verify that.
Second, it’s usually possible to move all your data over from one phone to another, but it depends on the make and model of both phones.
Jerrielynn Cochrane says
I need a new charger for my phone my address is 4250 Cambridge crescent dr ************ my name is jerrielynn *****
Free Government Cell Phones says
Jerrielynn, you just read an article about getting replacements. Do what the article says.
Whitnee says
My battery on my safelink phone is overheating. How do I get another phone?
Free Government Cell Phones says
Have you had your account for more than a year? If so, getting a replacement phone should be relatively easy. You left this comment on an article titled “How do I get a replacement for a lost, stolen or broken phone?” So just follow the instructions.
Whitnee says
I got it in November last year
Free Government Cell Phones says
Your service provider should replace any defective equipment. Contact the company by phone or online.
devon michalek says
I’m with Q link. They sent a phone that is defective. Just got to used for a short 12 min. And will not stay on. As soon as you turn it on it cuts it’s self off. I’ve been emailing them for llike 3 weeks. Finally talk to some body today and they tell me I have to buy another one. But they r the ones who sent a broke phone. Not my fault. How do I change phone service. Very disappointed with them!
Free Government Cell Phones says
That really is unacceptable, Devon. Ask to speak to a supervisor the next time you call. Tell the supervisor that if this issue isn’t resolved you will report them to the Federal Communications Commission AND your state’s public utility commission. Here’s an article that will tell you how to do that:
https://www.freegovernmentcellphones.net/faq/file-lifeline-service-complaint
chrystal says
i am trying to transfer my phone number to a different phone as my phone does not have an option to add airtime and it wont let me it says i have a transaction in process and hangs up. PLEASE help.
Free Government Cell Phones says
We cannot help you with your phone’s technical issues, Chrystal. You’ll need to call your service provider’s tech support team for something like that.
Nancy Bird says
I need to get a replacement phone from Safe Link. I can not find the form that they mentioned online. I am willing to pay for the phone.. I just need the form to fill out.. I have had my phone for while.
Free Government Cell Phones says
Since we don’t know what form they asked you to fill out, we can’t answer your question, Nancy.
Don says
Hello. The screen on my kyocera phone has broken & I have all my contacts on it. I already have a new phone but how can I get my contacts off my old, broken phone?
Free Government Cell Phones says
Try visiting a store that sells Kyocera phones. They should be able to help you.
Don says
Hello. The screen on my kyocera phone has broken & I have all my contacts on it. I already have a new phone but how can I get my contacts off my old, broken phone?
Thank you very much. I appreciate the quick response. ☺
Free Government Cell Phones says
It depends on a lot of factors, Don. What’s wrong with your old phone? Was it destroyed? Try going to a phone store that sells that same brand of phone. They should be able to help you.
JOHN GUESS says
I have TAG wireless lifeline cell phone and I need a replacement It is NOT LOST OR STOLEN111 It has a cracked screen and its senceors are all messed up..I NEED MY PHONE FIXED but when i called TAG wireless to get it fixed they said i dont have areplacement option available and i would have to pay like 150 dollars to get it fixed…IF THEY wont replace my phone or fix it I WILL switch to another company…
Free Government Cell Phones says
You’ve already figured out the solution, John. Switch to another Lifeline Assistance service provider.
Ricky Hogue says
I need a replacement phone, I lost it please help
Free Government Cell Phones says
Read this article. It will tell you everything you need to know:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Donald Lee says
The IGNORANT, STUPID, INCOMPETENT, INEPT cretins that work in that Assurance Wireless “Obamaphone” dept. should ALL BE FIRED. I have NEVER experienced such blatant ineptitude and unabashed stupidity and ignorance in my life. TEN or TWELVE YEARS ago, my wife got one of these “Obamaphones”. At that time, she of course had to set up this so-called “security question”, as well as a “pin number”. Let me repeat, this was TEN or TWELVE YEARS ago. In April, she lost the phone. She called this Assurance Wireless to report the phone lost and request a replacement. When she couldn’t provide these “customer service” jackasses with this “security question” or that “pin number”, because she had understandably forgot, after all these years, what they were, these JERKS would not send her a replacement phone. Now she gave these CREEPS every other bit of information they asked of her; her SS number, address, …etc. That STILL was not good enough for these incompetent DUMMIES. So now apparently, she can’t get another phone. Look, I know there are these little rules and guidelines that have to be followed but there comes a time when you should exercise a modicum of COMMON SENSE and a little INITIATIVE. This stupid so-called “requirement” that the person has to give you this security code and pin number, when they’re sitting right there LOOKING at the crap, is BULLPUCKY!! You CANNOT be that INFLEXIBLE and RIGID when dealing with people. This Assurance Wireless “Obamaphone” program SUCKS!!
Free Government Cell Phones says
Donald, you win the award for angriest comment of the week. No one else has been even close. And we completely understand your frustration.
May we suggest a solution to your problem? How about if you transfer your service to one of the other Lifeline Assistance free government cell phone companies. That will give you a fresh start with a newer phone and a new company. Here’s an article that tells you how to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Valeri F. says
My phone started acting really odd. It will seem to lose the ability for me to hear the other person speaking after just a few minutes into the call, while the time meter keeps going. To the person on the other end, I have “hung up” on them. I am dealing with the same ineptitude. No pin, no worries. They e-mailed with me to ask a bunch of other information, easily provided. NOW THEN: They want me to do a factory reset on my phone.Here is the garbage they are telling me:
In order to troubleshoot this issue, we will need you to perform a
network reset to your device. Please follow the steps below:
1) Press the Phone icon on the Home screen
2) Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#)
3) Tap Edit
4) Tap the Enter MDN field
5) Enter your new 10-digit phone number and tap OK (6076242783)
6) Tap the Enter MSID field and enter the 10-digit MSID (6072153047)
7) Tap OK
8) Tap Done
9) The phone will turn off and turn back on by itself.
If the issue persist after this, please provide us with detailed
information about the issue or error message you are getting in order
for us to determine the issue and provide you with the correct
troubleshooting process.
Why on earth would this help a dying phone?!?! All it will accomplish is to scrub all data, all contacts, all messages. What, exactly, is the point? Why, on God’s green earth, can’t I just get a replacement phone which I qualify for because I am disabled and NEED a lifelink?!?!
You know the absolute kicker? They keep telling me I can call their customer service number if I need further assistance. Yeah. No, I can’t. Hence the need for a new phone. Idiots.
Free Government Cell Phones says
Sorry to hear about your problems, Valeri. Your complaint about being unable to call customer service when your cell phone won’t work is a common one.
Have you had your phone for more than a year? If so, you should automatically qualify for replacement phone. Call customer service (if you can borrow a friend’s phone) and ask for a supervisor. Tell them that you qualify because you’ve had your phone for more than a year.
sean applegate says
someone stole my phone and want to cancel the service although I don’t know which carrier it was so I can call.the number is 916 305 ****. my name is sean applergate.can u help. thank you.
Free Government Cell Phones says
Call 6-1-1 and see who answers. In most cases it will be your service provider (although in some cases several service providers go in together to provide 6-1-1 service).
carolyn Horton says
I have safelink. Lost phone while moving. Need replacement phone please. I don’t remember phone number. Thanks Carolyn Horton
Free Government Cell Phones says
You definitely need to contact Safelink customer service, Carolyn. They’re the only ones with the info necessary to solve your problem. You can find contact info for Safelink on our Safelink page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers/safelink-wireless
Angie Rider says
Omg…consider me entertained! It’s not the fact that no one seems to be really REALLY hearing what your repeatedly and quite comically saying, it’s the fact that you sirs @ free government cell phones are freeaakkkiiiing hiLaRIous!!
Free Government Cell Phones says
Informative AND amusing. What more could anyone want from a website, Angie? We’re not sure which of our comments you thought was so funny, because we typically answer all our readers’ questions in a pretty straightforward way. But we do occasionally lapse into humor after answering the same question for the 1000th time. In the words of Abraham Lincoln, “It we didn’t laugh, we’d cry.”
Danielle Tate says
My darling phone and sim card was stolen how can I get a new phone and sim card for free at my new address
Free Government Cell Phones says
Jeez, Danielle, you asked “How can I get a new phone?” On an article titled “How do I get a replacement phone.” Read. The. Article.
Minerva Mora says
How can I upgrade my phone and still have the same cell phone number?
Free Government Cell Phones says
Getting a new phone should not impact your phone number. Just tell them you want to keep the same number.
Harold S Johndon says
How do I go about my phone stolen and about getting a replacement one my number is 480-240-**** …. My name is Harold S Johnson …….and someone picked up my phone and I need it turned off ASAP I only text from it tell next month when I get minutes. and a replacement phone .
Free Government Cell Phones says
How do you get a replacement for your stolen phone? You read the article above you comment called “How do I get a replacement…”
Willie Herring says
My name is Willie Herring my phone was stolen how do I get a replacement phone my cell number is 910-260-****
Free Government Cell Phones says
C’mon, Willie, you’re asking how to get a replacement phone at the bottom of an article that tells you how to get a replacement phone. Read the article, Willie, read the article.
Mark Ramos says
My safelink phone broke and I was looking to replace it. After chatting with their customer service I was happy to find out that safelink customers could now use android devices. I started looking around to find the best deal. I decided to call customer service again, to my surprise since I was a safelink customer looking to get an upgraded phone they were able to give me a $20 discount on a device over $50, instead of sending me one of their free phones. So with the current promotion they were running, “free overnight shipping on orders over $20”. My LG Sunset was on sale for $65, originally $95. So after the discounts and promotions I spent $47, and activation took only 10 minutes. I couldn’t be happier.
Free Government Cell Phones says
Thanks for giving us that report, Mark. We get so many complaints about the various service providers that it’s good to hear such a glowing report.
joyce martin says
sir… i have a free safe link wireless phone… i have had it for a while… i cant find any way to turn up the volume… i cant hardly hear through it… could you tell me how i can get another one at no cost… thank you.
Free Government Cell Phones says
We would recommend that you contact your Safelink customer service team and request a replacement phone. If you have had your account long enough, they will probably be willing to send you a replacement.
Bonita Suggs says
Phone is very old ,cant hear ,lot of static
Free Government Cell Phones says
Sounds like you should follow the instructions in this article and ask your service provider for a replacement phone. If they will not provide one, consider switching providers as discussed in this article:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Charlotte Bauer says
I would like a replacement phone please. My phone was lost/ stolen and I have no clue as to where it is. If you can send me a new phone I would greatly appreciate it. Also how long will it take to receive a replacement phone?? Please get back to me asap. Thank u very much
Free Government Cell Phones says
We are not your service provider, Charlotte. That’s who you need to contact to get a replacement cell phone. We are an independent website, so you can’t get a replacement phone by leaving a comment here.
Benny Young says
My phone is broken I don’t no my number
Free Government Cell Phones says
Call your service provider, Benny. They will be able to replace your phone and look up your number for you.
KEn Wohlbedacht says
due to somet recent malfunctions on my lg306g phone i placed a call to safelink and explained the nessesity for a touchscreen phone and was told that I had to take what i get. evem though i have made this request and gotten the requested lg phone.
Christie Lao says
I’ve been trying to figure out how to get a replacement phone.. Because mine got stolen. How can I receive a new one?
Free Government Cell Phones says
Did you read the article on this page, Christie?
kimberly chappell says
I have a coolpad avail 3300A cell phone its had problem after problem from day one! First the phone would get so hot you would have to put it down , The battery would last about one hour if not in use, The phone would freeze up and the only way to unfreeze it you have to remove the battery, Next it starts letting me know i don’t have programs installed, and Finally my phone had no programs all data was completely gone !!! I have had no phone since about the middle of feburary and i think i got the phone in janurary. I have tried to get intouch with access wireless with no luck, I have tried trouble shooting the problem and no luck, I saw that i am not alone so many others that have coolpad avail 3300A has the same problems !! I am lost here and i don’t know what else to do !!!! If anyone knows how to help me fix this i would love to know what to do!!!! Really !
Free Government Cell Phones says
According to Lifeline rules, your account will be cancelled if there have been no incoming or outgoing calls or texts for 60 days. So if you have not used your phone since the middle of February, your account should have been cancelled. If that’s the case, you should be able to re-enroll with another Lifeline Assistance free government cell phone company. In fact, you should be able to re-enroll with another company for any reason because you’ve had your phone for more than 60 days.
Here are two articles you need to read. The first one tells you how to switch providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
The second one will take you to our “States” page. Then click on your state to get a complete list of Lifeline companies offering free government cell phones in your state. Check them all out to find a company and plan that best fits your needs:
https://www.freegovernmentcellphones.net/states
juanie2@sbcglobal.net says
Very helpful information. I was a Reach Out wirless, they are no longer in business. They told me to contact safelink. I went from bad to worst. Reachout was a joke. I stuck with them for 5 years even through the phones I purchase from them were not in good condition and tons of tech problems. I contacted safelink not knowing about other companies. Web-site problems, couldn’t complete my application etc….that was over a month ago, still no phone! Called today…couldn’t even talk with a person…i was pressing button for 5 minutes LOL.
I say all that to say this……..I don’t know about the other phones on this list, but Safelink is not a good company!
Thank you
Free Government Cell Phones says
Great description of your problems, Juanie. Sorry to hear that you had them. Remember that you can always cancel your service after 60 days and move to another company. Read this article to find out what you need to do:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You should also check out all the Lifeline companies and their plans. In fact, check out the comments after the articles to see what their customers say about them before you switch. Here’s where you can find all the companies:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
lindsay c says
I have a question, I have a friend who was beat up and robbed they took his wallett his access government phone and everything. He is a single parent of three kids ages 14, 12, and 1, he is currently not working his family helps as much as possible with necessities that him and the kids need. I was just trying to figure out how he could go about getting a replacement phone because he can’t afford another phone right now. I’ll be waiting to hear from someone , in advance thank you so much for helping me fix this problem!!
Free Government Cell Phones says
The article on which you left your comment tells you everything you need to know about getting a replacement phone, Lindsay. Take another look at it.
Raquel Gros says
My screen is broken. Can you please let me know what I have to do to get another phone.
Free Government Cell Phones says
Read the article and contact your service provider.
Jessica says
Where can I purchase a battery for my LG Obama phone?
Free Government Cell Phones says
Any store that sells cell phones would be a good bet, Jessica.
Iris Dumme says
I am a SafeLink consumer who skimmed the article and is now asking you questions that are plainly answered within it, under the odd assumption that you have anything to do with my service provider. What is life?
Free Government Cell Phones says
What, indeed, is life, Iris? You win our award for deep philosophical question of the day.
Sequoia E Wright says
My phone is lost. I think it’s a safelink or life wireless phone. How do I go about getting another one? I’ve had the phone for almost 3 yrs.
Free Government Cell Phones says
Sequoia, you left your comment on an article titled “How do I get a replacement for a lost, stolen or broken phone.” Do what the article tells you.
Bonita Suggs says
Phone is old cant hear ,lot of static
Free Government Cell Phones says
Contact your service provider to request a replacement phone or maybe even pay a small fee for an upgrade.
Donna job Mc Manus says
I had a government phone but service was turned off, due to changing companies, so I need another one, please help me get another one. This is my daughters email address, I don’t have a computer or email
Free Government Cell Phones says
Sounds like you added an account with a new company rather than change companies, Donna. When did all this happen?
Lynn Brownley says
Three weeks ago I applied for a replacement phone ,with your rep., via the Chat Room. I explained that the phone was misplaced at my home(and not lost in “commerce”). The No. is 804-450-****, the battery is
dead so I cannot keep it on to receive minutes> This is my first and only request for a replacement phone.
I was told that I could keep the same number. The phone was supposed to arrive in two weeks or less.
I have heard nothing further. PLEASE HELP and acknowledge this communication.
LYNN BROWNLEY, ********,Sandy Point, VA *****; home no. 804-472-****
lbrownley53@*******.com
Free Government Cell Phones says
Sorry, Lynn, but you’ve never dealt with us. We are not your cell phone provider — we are an independent website dedicated to the free government cell phone program. You need to contact your provider’s customer service team.
Tiffany Pruneda says
If I have another android phone can I use that one instead of the one u gave me?
Free Government Cell Phones says
All cell phones are supposed to be unlocked, Tiffany, but the details vary with each phone and each company. Best thing for you to do is contact your service provider’s customer service or tech support team. Good luck.
(And please keep in mind that “we” didn’t provide your phone. We’re just a website that reports news in the free government cell phone industry. As we said above, contact your service provider.)
Ashley Lucas says
I have safelink wireless I live in an area where you have to have a smartphone to recieve calls that way u can use ur service through the wifi I recently rwcieved a phone that does not have wifi n therefore my phone doesn’t work In my area where I live at all anyway I can get a smartphone or is there a way I can switch to qlink wireless without any trouble
Free Government Cell Phones says
You didn’t specify where you live, Ashley, but Safelink only makes smartphones available in California. So if you live in the the Golden State, great. If you live somewhere else, you need to switch to a different company to get a smartphone.
Before switching over to Q Link, we’d suggest that you check out all your options to find the plan and company that’s best for you. Be a smart consumer. Click on the “States” link at the top of this page. Then click on California. You’ll find a complete list of free government cell phone companies in California. Look at the all because they all offer different plans, minutes, texts, etc.
Dorothy Ann Millington says
My phone doesn’t want to charge & I don’t know what’s wrong with it. Am I eligible for a replacement phone?
573-344-****
Free Government Cell Phones says
Each company has its own rules regarding replacements. Most of them are dependent on how long you’ve had your current phone. For example, we know of several companies that will send you a free replacement only if you’ve had your account for a year or more.
In other words, you need to contact your service provider’s customer service team to learn its replacement phone policy. You may also be able to find it on the company’s website under Terms & Conditions. Good luck, Dorothy.
Jo Giddings says
Is there a number I can call … I just want the phone canceled / disconnected. So the person won’t be using the phone under my name ?
Free Government Cell Phones says
You need to contact your service provider. If you know who that is, click on the “Providers” link at the top of this page. Then click on your service provider. All the contact info you need will be found on that page.
If you don’t know who your service provider is, call 6-1-1. Your service provider will probably answer.
james Dilly says
My phone number is 1-347-530-****
James Dilly
Is bad.
Not working.
Send new one
Free Government Cell Phones says
Read the article on which you commented and do as it says. Contact your service provider.
Krista says
I have service with safelink and I gave been trying to report mthat phone Steven for 2 weeks. I’ve called both 1-800-723-3546 and 1-800-378-1684. Apparently no matter which number you call you can’t actually talk to a representative and if you follow the options there aren’t any regarding lost/stolen phones. Doespecially anyone know how I complete this process?
Free Government Cell Phones says
Here’s an article that discusses the lost/stolen phone policies of each of the leading free government cell phone companies. Check it out:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Sherrie Eversole says
I was wondering what the new Samsung Android Virgin mobile phone looks like, have a friend who just received a new Obama phone, she is not tech savvy and was wanting to know all about what features it has. She lives in Indiana. Not sure exactly what kinda phone it is. Hope you can help.
Free Government Cell Phones says
If you walk into any phone store in your area, they can undoubtedly tell you the make and model of the phone. Then you can go online, Google that make and model and “user manual” and you’ll find everything your friend needs to know. Good luck, Sherrie.
Carmen Ramos says
I want to disconnected my service I be waiting for 2 hours to speak with someone to help me and no one answer the phone
Free Government Cell Phones says
This is another of those questions we receive every single day of the year. It seems that many Lifeline Assistance free government cell phone companies make it a lot easier to open your account than to cancel it.
Here are a couple other ways to close your account:
1. Turn your phone off so that you can neither send nor receive calls or texts. If your account is inactive for 60 days it will be automatically closed.
2. Do not recertify your account at the end of the one-year service agreement. If you do not recertify it will be automatically closed.
Sarah says
How do I cancel my life wireless phone service?
Free Government Cell Phones says
Several ways:
1. Call your service provider’s customer service team
2. Turn the phone off for 60 days and your account will be automatically cancelled
3. Do not recertify when your year is up and it will be automatically cancelled
joyce woods says
I have lost my phone, pleae can i get a replacement
Free Government Cell Phones says
You can’t get a replacement by asking us for one. We are an independent website that is not affiliated with any of the free government cell phone companies. You must contact your service provider directly by phone or online.
Victor says
How do I get a new phone I lost mine
Free Government Cell Phones says
Read the article on which you left this comment. Its title is “How do I get a replacement for a lost, stolen or broken phone.”
ROSE YGLESIAS says
I NEED TO REPLACE MY FREE CELL AS IT WAS STOLEN YESTERDAY 04/28/2016
rOSE
Free Government Cell Phones says
Follow the steps outlined in the above article, Rose.
kimberly whiles says
my phone is broken I have bluejay wireless. how do I get a replacement phone? my name is Kimberly jo whiles. my number is 918913**** I live in Tulsa ok. where is the store around here so I can trade it in for one that works.
Free Government Cell Phones says
Blue Jay does a great job of monitoring its page here at FreeGovernmentCellPhones.net. Let’s see if they have an answer for you.
David says
Do you have a list of Safelink compatible phones?
Thanks
lien says
Can i get a iphone instead the old fashion phone
Free Government Cell Phones says
To find the answer to your question, read this article:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
It’s not guaranteed that you’ll get a smartphone, much less the brand of smartphone that you want. However, most free government cell phone companies will allow you to upgrade for a small fee.
carl gann says
Mmy phone got gone I was in hospital with blood clot but the screen so small i cant see it but can’t buy a new phone.i just seen ad of phone with big screen how I go about getin
Free Government Cell Phones says
Our hearts go out to you, Carl. Check out this article because it tells you everything you need to know about companies that offer smartphones:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Dawn Bushby says
The phone number to acess wireless is a fraud. It..theres no customer service option to get a live person on the phone.
Free Government Cell Phones says
We’re really surprised that it’s now impossible to get through to a live person by calling the Access Wireless customer service numbers. Access is owned by the Kroger grocery store chain, which is known for the high quality of its service. Very disappointing.
It’s not a fraud, Dawan, but it is very disappointing that the company no longer allows its customer to speak to a live human being.
Sheba says
Been trying to get a representative for access wireless and no luck. Lost my phone and been trying to get a replacement. So disappointed. Need help please.
Free Government Cell Phones says
Sadly, it seems almost impossible to get through to a live person at Access.
jacqueline bragg says
I LOST MY CELLPHONE PLS SHUT IT OFF 323-899-4743
Free Government Cell Phones says
Sigh. We cannot do that, Jacqueline, because we’re not a cell phone company — just an independent website not affiliated with any of the Lifeline Assistance companies.
jacqueline bragg says
OK SO HOW DO I GO BY CALLING THE VENDOR ITS SO HARD TO GIT THROUGH THE VENDOR BY PHONE DONT UNDERSTAND SAFELINK IS QUICK TO SIGN YOU UP FOR THERE SERVICE BUT WHEN A PROBLEM OCCURS NO RESPOND EVERYBODY DONT HAVE ACCESS TO INTERNET IF SO I STILL GIVE YOU THE RUN AROUND DISAPPOINTED NEVER AGAIN
jennifer says
My government phone was stolen from me please call 414 491 **** if you can help me
Free Government Cell Phones says
Sorry to be the bearers of bad news, Jennifer, but no one is going to call you as a result of leaving a message here at FreeGovernmentCellPhones.net. This is an independent website that’s not affiliated with any of the Lifeline Assistance companies. You need to take action to get your phone replaced.
Read this article to find out what your service provider’s policy is:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Good luck.
Gabriela Vallejo says
Perdí mi cell y quiero un remplazo
Free Government Cell Phones says
No hablamos español, Gabriela.
Sidney West says
Lost my phone need a replacement
Free Government Cell Phones says
Then it’s a good thing we ran this article.
mary dunn says
Need to change my number
Free Government Cell Phones says
Need to call your service provider.
dontrelljackson says
I lost my phone but I can’t find it endway Can I get a another phone Can you issue me another phone please.
Free Government Cell Phones says
No, we cannot issue you another phone. You need to speak to your service provider.
Ellie Blevins says
My charger is broken how can I get a replacement for a new charger. It’s a Samsung Telus.
I still have minutes but I can not use my phone without a charger. I do not have access for a car charger. no car.
Free Government Cell Phones says
Ellie, Ellie, Ellie. Find your service provider’s policy in the article above. Then contact them to find out how to get the accessories you need.
Find the contact info for your service provider by clicking on the “Providers” link at the top of this page. Click on your company to find contact info for your provider.
Marina says
Where do i go to try to order a replacement phone
Free Government Cell Phones says
C’mon, Marina, you left your comment on a page called “How do I get a replacement for a lost, stolen or broken phone.” Read the article.
GRACE COLASURDO says
I just foundlost phone. Please cancel ticket 1135291324 and reactivate my phone.
Thank you.
Free Government Cell Phones says
Grace, we assume you meant that comment for your service provider, but they will not see it here in the comment section at FreeGovernmentCellPhones.net. You must contact the company directly.
cortney terry says
i have lost my government phone and i cant seem to find it anywhere i looked everywhere how can i find it?
Free Government Cell Phones says
Sounds like it’s time to read the article on this page and then call your service provider to request a new phone.
char says
My aunts phone isn’t working properly. We have trouble shooted it with no results. She has a trac phone but isn’t sure of the provider, can you help me figure out who the provider is?
Free Government Cell Phones says
Try calling 611. It’s used as a service number my many carriers. They should tell you which company they are when they answer your call.
If it’s a Tracfone, the odds are you’re a Safelink customer.
Amber says
I missed placed my government phone and not I cant find it at all I’ve looked in high and low places and still cant find my phone is there another way for me to get my phone replaced or found?
Free Government Cell Phones says
The article on which you left this comment tells you everything you need to know, Amber. Get in touch with your service provider ASAP.
Thomas Moore says
My tracphone through safelink was stolen. There are several phone numbers to reach them and every one of them hangs up on me. I can’t locate any email address. Any suggestions?
Free Government Cell Phones says
Yes, we have a suggestion. Read the article on this page and you’ll find Safelink’s policy for stolen phones. Contact Safelink ASAP and let them know that you are no longer in possession of the cell phone.
Stephanie says
Lost phone
Free Government Cell Phones says
Bad news.
Kimberly Lewis says
My phone was stolen I need a new one please cause an emergency.
Free Government Cell Phones says
Contact your service provider, Kimberly.
Denise says
i lost my phone, is there a way to retrieve my numbers?
Free Government Cell Phones says
When you say “retrieve my numbers” are you referring to your contacts?
Emily Patterson says
I got my phone from Budget broke and tryed to call email and I still have the broken phone..there no one u can talk too so I can awnsers the phone and they cant hear me to good and I cant hear them to good CAN I SWITCH FREE PHONE PROIVIDERS?
Free Government Cell Phones says
It’s relatively easy to switch service providers, Emily. Here’s an article that explains how to do it. Good luck.
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Cathyeast says
I never received my safe link phone. I need something bigger due to having problems with my eyes.
Free Government Cell Phones says
Contact customer service at Safelink by phone or by email, Cathy.
angela says
How do I no what my enrollment ID # is
Free Government Cell Phones says
We definitely do not know your enrollment number. The best we can suggest is that you get in touch with your service provider’s customer service team by phone or online.
Megan Mock says
I have safelink and need to buy a replacement phone but am unsure of what phones will work with this program! Can you send me a list of approved phones i can purchase to use? Our phone is just getting worn out and doesnt have modern features since it is three+ yrs old!
Free Government Cell Phones says
Before you buy a phone on your own, you should contact Safelink’s customer service team to find out which phones they make available for a small upgrade fee. It will be much less expensive than buying a phone on the open market.
james epperson says
how do I get a replacement phone?? Need it bad I have no income yet.. enrollment number 895***** thanks
Free Government Cell Phones says
The article on this page tells you what your company’s lost phone policy. Call or email your service provider ASAP, James.
Carl Randy Poole says
enrollment #is 362957 phone will not charge. belongs to my son but he does not have ability to send request. please contact me at raggedyrose@********.com
Free Government Cell Phones says
You need to contact your service provider directly by phone or online, Carl.
marcella says
I have a phone but it’s cracked, scratched & obsolete. Is there a replacement phone in my future?
Free Government Cell Phones says
We’ve consulted our Ouija board and peered into our crystal ball and checked our magic 8 ball and the answer is, “Yes, there is a replacement phone in your future.” However, it depends on how long you’ve had your cell phone. Get in contact with your service provider’s customer service team by phone or online and ask about their policy. Good luck.
teeny says
Wtf?
Free Government Cell Phones says
We agree.
Raquel says
Lololol!!!
sandra heist says
my mother has a safelink phone and you can’t hear anything on it. she also has not received her free minutes in 3 months. i keep trying the 555 and it say no new download available. the phone number us 912-331-****. i was wondering if i bought her a track phone could it replace the one she has and get her minutes. her name is laverne ******
Free Government Cell Phones says
Every service provider is different, Sandra, so the only way to get an answer to your question is to contact your mom’s service provider. Good luck. By the way, if you do not get satisfaction from your current service provider, you can always move her account to a different provider.
You can find a complete list of providers in your state by clicking on the “States” link at the top of this page, then scrolling down and clicking on your state. Click through all of your state’s service providers to find the deal that’s right for you and mom. Good luck to both of you.
Julio Vazquez says
I lost my safelink phone several days ago.my name is julio vazquez #715-497-**** numbered issued to me .still had more than350 minutes left.need replacement and discontinue service on list phone. Please send reply jv96047@********.com
Free Government Cell Phones says
That is one of our most frequently asked questions. Read this article for the answer:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Jennifer Moreno says
It my phone broke what can I do
Free Government Cell Phones says
First thing we’d do is read the article on which you left this comment.
William Sisco says
I drop my phone and it broke and it has minutes on it it want do anything I need to see how I can get another phone pkease
Free Government Cell Phones says
Contact your service provider.
unique says
I might have left my phone at a relative’s house, is there any way I can track the location of it?
Free Government Cell Phones says
Impossible to answer without knowing the make and model of the phone.
Alvin Wright Sr. says
I would like to know how I can get my phone turn back on after several years of not being able to use it.
Free Government Cell Phones says
Simple answer, Alvin. You need to reapply because your account is automatically cancelled if it goes unused for 60 days or more. You can find a list of free government cell phone companies by clicking on the “States” link at the top of this page. Then scroll down and click on your state. We recommend clicking around all the companies listed so that you can find the plan that’s best for you. Good luck.
sandra armstrong says
How do I get a replacement phone for my nephew his phone has never worked right and will not work hardly anywhere. I need to know. Every time I call the safe link number i get an automated voice and no answers. I need help with this. So what you get a free phone that does not work. No good to anyone. Please help.
Free Government Cell Phones says
Sorry to hear about your problems, Sandra. If you’re not getting your problem resolved by phone, try contacting your service provider by email via its website. Good luck.
Donita Claborn says
please send the puk fir the phone 504-230-**** this is my husband phone Jerry ***** i’m his wife Donita ***** my email address is mrsdontaclaborn@********.com my other number is 504- 723-****.
Free Government Cell Phones says
Sorry, Donita, but we are an independent website not your free government cell phone provider. You must get in touch with them directly.
Angie hatfield says
I called about 2 weeks ago about my phone cause I drop my in water and haven’t got it yet just wondering way it’s taking so long
Free Government Cell Phones says
Who did you call?
Sandra says
Can I purchase my own phone to be used with Safelink wireless?
Free Government Cell Phones says
Here’s the answer directly from Safelink’s Terms & Conditions:
All of TracFone’s mobile wireless Lifeline plans will include new handsets provided to consumers at no charge. Customers will also have the option of receiving a free SIM card to use in their own phone, or purchasing a discounted Smart Phone. Lifeline customers wishing to purchase other handsets will be allowed to purchase TracFone handsets from participating retail vendors on the same basis as do TracFone’s retail customers.
michael roper says
My phone is stolen Please shut it off How di I get it replaced?
Free Government Cell Phones says
Read the article above, Michael. Find your free government cell phone service provider and contact them. You can find its contact info by clicking on the “Providers” link at the top of this page.
Tom Hoehner says
all of a sudden I can’t call out
someone call me 937 489 ****
Free Government Cell Phones says
No one will call you based on leaving your comment at FreeGovernmentCellPhones.net. We are an independent website completely unrelated to any of the Lifeline Assistance companies. You must contact your service provider’s customer service team by phone or online.
Bianca says
I cant figure out my old phone number and i want a replacement phone since i lost mine
Free Government Cell Phones says
You need to contact your service provider’s customer service team by phone or online. They are the only ones who can solve your problem.
soutane bitard says
I need to have a replacement charger I got a replacement code which is 519882
Free Government Cell Phones says
Contact your service provider directly. Go to the top of this page, click on “Providers” and scroll down until you see your service provider’s name. Click on that name and you’ll be taken to a page that shows the contact info you need.
tonya says
Hi my name is tonya and I had my phone for almost two years. And my enter speaker went out so the only way I can talk to anyone is by putting it on speaker phone to hear them for them to hear me. I want to knowIis there any chance I can get another phone in place of my old phone.
Free Government Cell Phones says
It depends, of course, on your free government cell phone service provider and its replacement policies. Each company has different policies. Call your service provider’s customer service department.
ana says
My phone broke and won’t turn on so my uncle decided go call my company and reported lost but put the Sim card in my old phone when he tried to claim the phone lost , they denied me how long do I have to wait and report my phone lost again ?
Free Government Cell Phones says
It all depends on the company with which you have service. We recommend calling your service provider’s customer service team to get more answers.
But shame on your uncle. He should not have attempted to defraud the system.
lennie says
My cell got water damage and I don’t know which provider it was. I needing a replacement for it. Is there a way I besides calling each provider to find out which is my provider.
Free Government Cell Phones says
Probably not.
Deborah Nevarez says
I lost my phone, but I don’t remember who the service provider was. How can I get that information?
Free Government Cell Phones says
Try calling 6-1-1. The company that provides your service may answer. Of course, many phone companies go in together on a single info line, so it may not work for you.
Brenda Brown says
The back of my Assurance phone is broken. I’ve had this phone for 5 or 6 years. Can I get a replacemen?
Free Government Cell Phones says
If you’ve had your phone for five or six years, you certainly should qualify for a replacement phone. You’re the kind of customer the free government cell phone companies love. But you need to contact Assurance’s customer support department. Find the contact info by clicking on the “Providers” link at the top of this page, then clicking on Assurance. Good luck.
Darlene Mobbs says
Yes hello my name is Darlene but my phone. Is broke and I wanted to no if there is any way I could get another one
Free Government Cell Phones says
You need to contact your service provider directly, Darlene. The sooner, the better because your account will be cancelled if it is unused for 60 days.
Theresa evans says
I’m disabled and I need a phone
Free Government Cell Phones says
You’ve come to the right website. Go to our homepage — FreeGovernmentCellPhones.net — and follow the instructions. If you qualify, you’ll get a free phone.
alexia lanning says
My FREE cell phone has been stolen.
I can’t remember the name of the provider.
How can I cancel the phone?
jhoward says
how can you get ahold of access wireless, I have emailed I have been on hold for 1hr nothing, I need to switch phones how do I do it if I cant talk to anyone.
Free Government Cell Phones says
Simple. Click on the “Providers” link shown at the top of this page. Then go down the alphabetical list and click on the Access listing. All the contact info is found near the bottom of the article.
keashalia pierce says
What if you dont know who the provider is ?
Free Government Cell Phones says
We believe you are located in Chicago. There are six free government cell phone companies in Illinois, so it should not be difficult for you to call each of them to ask if they are your service provider. You can find them by clicking on the “States” link at the top of this page, and then clicking on the “Illinois” link. Good luck.
Jennifer Rodriguez says
I have many phones because i keep losing them my name is jennifer Rodriguez please send me a new phone **** n hacienda dr ******** ca *****
Free Government Cell Phones says
This is an information-only website, Jennifer. You must speak to your free government cell phone company’s customer service department to solve your problem.
Beverley kidd says
How can I get a touch screen phone the free phone I have it is so small it is hard to use so is their anyway I can get a touch phone thank you.
Free Government Cell Phones says
Virtually all free government cell phone companies offer smart phone upgrades at a reasonable price (usually in the $40 range). But there is a wide gap between the technology they each offer. The only way to find out which company offers the best smart phone for you is to contact each company in your state and ask the question directly. You can find a list of those companies by clicking on the “States” page at the top of this page, then clicking on your state. Good luck.
Harold Borrelli says
Can I get a smartphone with safelink
Citizen says
I became aware what a money making gimmick and crooked even criminal enterprise this lifeline endowment for Telecomm carriers is when first signing up for one and finding the “refurb” phones seriously not marketable (ancient, stale – long used phones with bad batteries. My phone requires immediate replacement. Others less lucky receive a phone that survives 30-60 days. Then buying a phone for $20, is more expensive than my taxes paying for the free phone. I don’t own equities in Telecomm — selling or buying wholesale GSM time benefits others not me or the poor and I will see an end to the chicanery. Exposing the myth and misdeeds of the profiteers.
Krista Hawley says
My phone went to a blank screen and will not work. It’s trough qlink. Email is owlcrazy67@********.com name… Krista Hawley,
Free Government Cell Phones says
Call QLink’s tech support and/or customer service.
essie says
Somebody stolen my phone
Joey brugier says
I’m not receiving my monthly mi iutes..I believe the last time I got the250 freemins was Jan maybe Dec..I can still text yet no call can be made..it says I still have over 197 days of activation.. I did allow my sister to push 555 send and I received Dec. Monthly mins now I’m not sure if that messed up my phone or what I need to do please if ucan get back me..at cmbnnola@*******.com my safelink phone is out Louisiana… Also you can reach me at 50466***** any time.. Thank-you soo much
Free Government Cell Phones says
The only way to solve your problem, Joey, is to call customer service at your service provider. Good luck.
Maria Blanco says
Hello, i need help I was trying calling and i was put on hold for very long time no ones was picking up the phone i need answer and i am wondering you are the person to help me (1) my volume on phone don’t work they cannot hear me i have drop it outside in the sidewalk and (2) i didn’t get any minutes on my phone why i am not sure what going on with my accounts enrollment ID (2146****) and my number is (718) 878-**** is there anythings you could help me getting a new phone and giving my minutes back my email is mariablanco1216@*******.com Thank You for your time i don’t know what to do tell me somethings okay
Free Government Cell Phones says
We are not the person to help you, Maria. We are an independent website that is not affiliated with your service provider. You must contact the company’s customer service or tech support staff directly. Good luck.
Ryan says
How can I go about changing my phone number?
Free Government Cell Phones says
Call your service provider’s customer service department.
KENÑETH G PROCTOR says
I LOST MY CELL PHONE 2 month ago how can I get a replacement my ENROLLMENT ID IS 2194****
Free Government Cell Phones says
You must call your service provider. Each free government cell phone company has a different “Lost or Stolen” policy.
Sheryl Resley says
I was given an Iphone, Can i replace my quick link phone to it.The Quick link phone does not work well for texting, very very slow.
Free Government Cell Phones says
Some free government cell phone companies offer smart phones, but others don’t. Contact QLink and ask what its policy is.
jennifer n. wilson says
I don’t even have my telephone number. Someone stole my telephone out of my mailbox!!!!!!
Free Government Cell Phones says
Do as the article says, Jennifer.
Geraldine Gomes says
Hello
I never received my phone and I received a message to take action today to prevent suspension.
i have been trying to call customer service and have not had any luck; the options do include “never received phone” how do i get another phone.
the phone that was mailed out never got to me never was activated. please advise thank you
Geraldine Gomes
Free Government Cell Phones says
Bad news, Geraldine. The only way to find out your phone is to speak to customer service.
SUSIE Carpenter says
Hi, my cellphone was stolen, and I tried to call to get a replacement,but I forgot my pin number,but my cell number to my cell is 616-329-****.my point is if my phone was stolen and assurance was sending me my pin so I can report my cellphone stolen. Why is assurance going to send it to the cellphone I got stolen,why not send it to my email address . To me that make since. Want to know
******@gmail.com
kathy says
i need to purchase new phone for my plan. Can I use Androids, Optimus, and Smartphone replacements for this government phone?\
Free Government Cell Phones says
We are preparing an article that details exactly which companies offer smart phones. Some do, some don’t. Similarly, some allow you to bring your own phones and some don’t. The only way to find out for sure (at least until we publish our article) is to check with all the free government cell phone companies in your state. The number is pretty limited, so it won’t be a difficult chore.
Stacy says
Can I hook my number back up to any Trac fone rather than pay $20
Free Government Cell Phones says
We need a little more information before we are able to answer your question.
Mark Francoise says
I need to get a new cell phone. I got mine stolen.
Timothy Gallaty says
My phone got washed in the washer and i put it in rice how can i get it replaced i will gladly send this one back or turn it in if we can replace it.
Joseph Roy Franklin says
My safelink tracfone is lost. I cant call the replacement number because its the only phone i have. Please help.
Bonnie S Steward says
my phone was stolen
denise plants says
my cell phone was charging and now all it does is keep turning off and on I have taken the battery out and left it out
cynthia lowery says
i geting a replace phone what kind of phone is it cynthialowery***@***********.com
Free Government Cell Phones says
Only your cell phone provider can answer that question, Cynthia.
Mandi says
I need. Anew phone I lost mine in October how do I go about getting another one can I file onlime
Free Government Cell Phones says
If you want a new phone from your current provider, you must contact them to ask what their lost phone procedure is (It’s different for each provider). If you want a different provider, choose one that provides service in your state, call their customer service phone number and ask how to switch companies. You asked how to do it online, but you’ll probably need to phone the companies. Good luck.
gayla durden says
I gayla durdeni loss my Safelink phone.I can not find it my phone for it is81235*****. please help me it is the phone all my Dr.call me on it thank you so+mmuchgayl
Brittany says
Or can. Iuse any at&t cell phone with my sim card?
Free Government Cell Phones says
It depends on which free government cell phone provider you use. Some allow the SIM card to be used in other phones, but others don’t. The only way to find out is to contact your provider directly.
Brittany says
My phone is broken being a. Dog owner and nanny I have the phone I just cant use it seeing as its broke is it possible I get a replacement? If so how do. I go about doing so? Please help I need a phone for my clients to get a hold of me 415954****.
Free Government Cell Phones says
You must contact your free government cell phone provider directly to ask the specifics of their lost/stolen phone program.
Mark Archer says
My phone (732-829-****) got lost
Free Government Cell Phones says
Contact your cell phone provider to ask what it’s lost/stolen phone replacement program is.
Chris says
Hi I have safe link phone I got my replacement phone I can’t send my other phone back because I don’t have the battery or the back of the cell phone I think someone threw them away
raymond says
I lost my phone 9096564133 someone found it and is using it. I need it deactivated I don’t want to be responsible for charges. I lost it Feb 7th and I called it and the person says they will take it to lost and found where I lost it. They have not done this yet. I need to find the provider number so I can call I cannot find my paperwork.
lonnie baines says
phone stopped working how do I get a replacement ?
Robert M Cox says
I can;t read my cell phone can I get one with bigger letters to read?
Jacqueline snowden says
I need a bigger phone i can see and one i can see please also the little phone i had doesnt charge anymore and i cant find it i dont know if its been stolen or lost
Barbara Sanders says
My charger no longer work, so I have no use of my phone.
The battery is dead please help.
(704-557-****)
Lawrence Severson says
Trying to find out the phones that are compatible to Safelink. I have lost mine and have attempted to call numerous times. Just went around in circles and never got a person to talk to and have attempted via chat with no answer.
georgette hedley says
My charger no longer works on my phone, and need a replacement…..563 922 ****..Have called but just goes to message that is the same everytime…How can I get it replaced?
kenisha mcgowan says
I have found my phone trying to get it back on
James Robacker says
I want to replace lost phone on line like I did last time….where do I go? James Robacker
lennita roberts says
I have been trying to report my phone lost for about a month now. The number you all gave me (1800-378-****) is no help at all. I was sent a replacement code for the phone, but I can’t use it because I can’t talk to anyone to tell them about the phone, nor does it give me an option to report it
John-Ashley Doggette says
I have had my new access wireless phone stolen My name is John-Ashley Doggette, my last four are ****
I have tried to call the access wireless customer service number but have had no luck! I will keep trying I just got the new touch screen coolpad! I am looking for work and really need a cell phone please help!
shirley gethers says
my name is shirley gethers someone got a phone in my name and want to put a stop on the phone or there will be a problem so can someone let me know what to do please contact me 646 861 **** ive been trying to call acess wireless for two month this a real headache
loreta obrien says
My phone was damaged. All the information I found here was for lost or stolen and still no number to call for Safelink phones. I would greatly appreciate more accurate and useful information on how to get my phone replaced. Thank you
Beatrice Engolls says
I lost my phone shortly after I got it I’m with safelink what do I do.
Adriene murrey says
Dont know which service I’m with
valarie Albonetti says
Assurance phone stolen. Called number no help sent me to boost. Given three more numbers NO Help. Need. Replacement Phone. Please call 901-652-****. Why cant you have a proper customer service.
woodrow flemming says
my phone if off because i did not get my time on my phone
my phone is not workingwoodrow flemming 646288****
angelica avila says
I need myreplacement phone activated with the same number-please!
Nathaniel Stephenson says
I lost my phone over a year ago need a replace one
Lisa douglas says
My phone been broken. How i get new phone ?
tina sykes says
my phone does not work anymore i have had it since 2014
Jade McCranie says
I Never recieved my phone. I think my neighbor stole it when he seen them drop it off! How do I get s new one without the number?
nancy allen says
my phone was in a fire do not have it would like to get new one at****** pocomoke md apt a 21851
joe vitaljic says
i am writing this in regards to my brother he has been with safelink for about 8 months in febuary he did not get his mins after 3 days over over may calls and hours at a time on the phone with you every call i got a different answer now was told he needs a new sim card . its his only phone he has cancer is waiting for doctors phone calls . i decided to try to buy him some mins in less than 2 mins I gave a credit card # and had mins on his phone WHY can you? his safelink id #******** his phone # 360-220-**** his ser# ************ his sim# *****************
Deborah Price says
I have never received my phone it has been since 01/10/2016 Now I don’t have service because Assurance was notified I was with you. Well I don’t appreciate being solicited and then get such poor service. No phone no use no good.
Paul Gammon Jr says
I had lost my phone i got a replacement work fine for awhile now at times it will not take a charge if you do get to charge a hour later its dead & somethimes when plug the charger in the phone tells you wrong charger its the one that came with it so I guess I am out a phone do not have the money to buy one
Rebecca Murphy says
I am trying to get a replacement phone some of my numbers has come off and every time I put my account number and name in it tells me that its a wrong number
candy says
my safelink wireless phone was stolen
William Dean says
I would love to have internet for my home to track my sons progress and grades through his school only I can’t afford it right now
Jessica says
I forgot my cell phone number and I miss placed my phone and I need the number
Jessica says
how do I find out what my phone number is and how do you change it
Dulce Maria Solano Colmenares says
HI! I had one cellphone Iphone that i bought for reachOut Wireless .my cellphone broks two months ago aproximatly,and I read the police for remplasment. Can i have a remplasment it from yours, because i want to continuos baying minutes from the company and keep my cellphone nomber for all the contacts that ,I have.My cellphone nomber is 818)269-****. please helme to solve this situation. thanks alot..
Apil Patrick says
I lost my phone when i was in tawn and i was trying too find my phone too call the school..
LaShundra Chatman says
i need a new phone my phone does not work anymore.
William Cinquini says
I have a budget mobil phone and my htc ryme you sent me and it stopped working after about 4 or 5 months.that is my only phone i have and want to know if i can just buy a verizon phone to have it activated through budget mobil .
Stephanie Muchurka says
My phone is off and I can’t get it to turn on. I even tried charging it it will not come on at all. It is about 7-8 years old
mangaliso ndhlovu says
My phone is very faint and I cannot hear my callers
What must I do to correct the situation ?
Elisa Fontaine says
I have my phone, but I have trouble seeing the numbers. I have Glaucoma, and it just aggravates me. can you restart my phone, and thank you.
Teresa says
On the Safelink Phones, which is the best plan to use, #1, #2 or #3?
Ralph Perrino says
I have lost my phone charger and need another. I do not know what to purchase. I have a Samsung INUT3BP1
model. My phone number is 603-937-****… My id # is ********. I have had the phone since 2013. Lately, before I lost my charger, the phone was not responding as it did in the past. Mainly unlocking the key board. Thank you. My home phone id, 603-524-****. I am 72 and would like it free if possible. Thank You again.
amanda says
Need placement phone
Ruth says
I have lost my phone need the replacements thanks
Heather Wright says
I’ve had my phone since May of 2013 and it just decided to stop working in the middle of a text message. You WILL NOT TURN ON OR DOG ANYTHING. I NEED A REPLACEMENT BUT I CAN’T REMEMBER IF I’VE HAD A REPLACEMENT ALREADY or not, but either way I have got to get a new one! If I have a used tracphone at home can we possibly get it connected or do we have to go and buy another one thru the company? Sincerely Mrs Heather Wright CONTACTING ME IS BEST BY CALLING (931)704-**** OR (931)445-**** anytime after 9am would be great. THANKS
Kelsonne Toussaint says
Lost my phone. I’m here in Florida. Tried dialing phone numbers to talk to a representative but no luck.
Precious Young says
My phone will not turn on how can i get another one…
gregory roach says
I had a q link phone but it came up missing can I get another one please?
crystal tweed says
My phone got broke 2 days after I got it how can I get a replacement phone???
Zachary Lewis says
My phone is broke how can I get a new one
diane Myers says
I need to purchase a new battery for my Obama salute the brand is logic
binhtran says
my phone have trouble , sometime can not turn off , have to take battery out and plug in after . i need replacecement new cellphone with android system and can i payment online by paypal methol.with new address . please reply for me . thanks .
my phone number : 657245****
Rokeisha love says
My assurance wireless phone is broken And lost
Tommy Medina says
I lost my assurance wireless phone I would like to see if I can order a new phone
Brad West says
Can I change my phone service to a different track phone that I bought at a store
Estrella says
My phone is wierd it downloaded apps i didnt get. Its slow. It wont let me call out or get calls at times. Wont let me text or get texts. And i cant get a hold of the the person who signed me up for it. What gives??
Deborah says
I need someone to call me my phone was stolen
Clifford wright says
Need a replacement phone,mine was stolen
Douglas anderson says
I need a replacement phone i have lost my phone
Taurus Johnson says
I am mad and frustated at Safelink. You send me a card in the mail about getting a replacement phone with a code to use and when I call your automated system has nothing on it about getting a replacement phone. The website does not help either. My phone is lost and i need another one. Now I want you to cancel my account all together. I am that mad.
Dulce trevino says
How can i get a phone back cause i lost my phone
Rhonda says
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
norma cruz says
the charger of my access wireless phone is broken. what do I do? I borrow charger to charge my phone. I need a new charger.
Rhonda says
You can buy a new one for very little. Today I got one at Dollar Tree for $1. Somewhere around $5 at Wal-Mart or Walgreens. Hope this helps.
april. waters says
have safelink. phone is turning itself off not holding a charge dropping calls its over 6 yrs old can it please be replaced
Bobby James Mitchell says
My phone is over 8 years old. It is not holding charge. I have replaced the battery and it does the same. Not charging/or charge for a couple of hours, Cut off often. Can I get a replacement phone and keep the same number?
Sona Creighton says
I received a Safelink wireless phone and don’t know how to set it up, even with the manual. What can I do?
Rhonda says
Look inside the lid of the box the phone came in, I had a sticker with a phone number to call to activate my phone.
Fernando says
How do i get a upgrade
Kathryn Sams says
I need a. different phone. My phone will not hold a charge, after 1 phone call or after 3 or 4 text messages. I have had my phone for at least 5 years might even be longer. What can I do about getting areplacement i am with assurance wireless.
Alexandra says
I would like a replacement phone I dropped it in the sink.
MacDad Salim Abdullahi says
Dears;
I’m writing to request a replacement phone. I lost my first phone which I got under this program, by Assurance Wireless. I lost it long time ago. Because of repeated sickness and hospitalization, I wasn’t able to request till now.
You can contact me any time for further inquiry, if needed.
Thanks,
MacDad Salim Abdullahi
Rhonda says
You can call them at 1-888-321-5880 and they will arrange for a replacement mobile phone.
Erika Lucas says
I need to know how to get a replacement phone. My phone got lost during a move, just don’t know what I need to do to get another one.
Thanks so much!
Emma says
I have a California lifeline cell phone and it doesn’t work and won’t let me call and it doesn’t charge and the battery wastes fast I would like to get a replacement phone please get back to me as soon as possible
Thank you …..
Elizabeth says
Ineed a new phone there’s a lot of interference and the calls fall sometimes i need a replacement of my phone
tina bracey says
I want to know can trade new phone cell ? Cell too old and too small I can’t deal with this cell.
Kristin says
I want to buy a new cell phone the screen is too small on the one i have for my to read help where can I purchase a new cell phone?
Edgar L. Brown says
i lost my safe link phone number is 773-219-****
Alicia McClure says
My phone has been stolen. So I want on and cancel my service cause I could not talk to anyone on the phone. Just want to know has the phone been cut off yet. Please cut it off!!!! Thanks
lisa says
I need to cancel my government phone
Kim Rowells says
Before I lost the cord to my phone it was taking 2 days to get text messages. Can I receive a new phone? I have the first Safelink phone. Serial # ********* . Please mail to Kim Rowells c/o *********** Greensboro NC 27406. Model # SGH-T105G. # 336-772-*****.
Debra Sahr says
I lost my safe link phone and need a replacement. How do I get a new one and to whom do I speak to. Thank you
Christopher says
I need a phone because my other one was broken
MONAJEAN CRUZ says
A BLACK YOIUNG MAN NAMED JOSH MC ****** STOLD MY PHONE AND RAN AWAY ON A BUS FROM A BUS STOP NEAR MY HOME SAN BERNARDINO BUS STATION WITH HIS GIRL FRIEND
SARA **** 2 MOS, AGO THEY WENT TO GEORGIA AND LEFY=T ME WITH KNOWPHONE, AM HALF BLINDAND VERY DISABLED WITH SEVERE ARTHRITIS. PLEASE HELP ME I HAD A TAG PHONE PLEASE PLEASE HELP ME CALL MY BOYFRIENDS PHONE IF YIU CAN HELP 817-877-****.
Courtney B Lambert says
I have been trying to replace my Safelink phone for months now and cant speak to a real person when I call the numbers given. It is very frustrating. If you can please provide me with the info I need to replace this phone that’d be great. I didn’t check my son’s pocket’s before washing his pants and the phone was in them. Now it works have the time for texting and not at all for phone calls. I just want it replaced even if I have to pay for it. Thank you
Joe Landry says
I’m e-mailing for my Mother(she’s 92) she lost her cell phone–here’s the replacement Code she has– ******–can she get a phone?
rachel says
iam trying to get a replament phone couse my phone wass stolen my provider is threw buget
Samantha says
me too
Elizabeth Ramsay says
I have lost my assurance phone three months ago. I’ve looked everywhere. . is it possible you could send me a new one. ? Thanks
Shantelle says
didn’t receive my phone and it’s been over 3 months and i should have gotten it by now!!!!
Diana Heinsbergen says
My phone; ACCESS Wireless, and my screen is cracked I would like to replace. Please do you have a number to call?? Thank you.
Jose Medina says
I have tried to contact you by phone, but I can never get an option to speak to a real person. I get hung up on every single time. It does not seem like you have people on the other end to help a disabled person out. I have lost my phone, I am currently enrolled and have minutes, I have gotten a new phone that I would like to get connected. I need someone to call me because this is truly frustrating. Please call my mom’s phone at 505-***-**** or email me on how I can go about transferring my number to a different phone.
Thank you,
Jose Medina
drema reed says
my phone works when it wants to and that is not often. my tex takes 2 days to come through or come in. i have one of the first safelink phone and as of now it is not a trust worthy phone.disabled and no phone well hope i dont need 911
Jennifer keith says
I had to buy a new phone cause the one I had broke and it won’t read SIM card please help
nancy landrum says
i need a new phone ,mine does not work
Janie Pate Tarry says
My phone fell out of the car and got run over. What kind of phone can I buy that is just like the phone that I got from safe link that got run over that will be comparable with my safe link?
Bobbie Johnson says
My phone was lost Dec 24 2015 and I had 76 minutes on it so what I need to do is suspended my line now cause I will never get it back cause I think somebody pick it up after I realize that it was Missing .
Gloria Forrester says
I dropped my phone in water I need another one
Richard L.Staples says
My Tracfone broke yesterday. But I went ahead & bought a TRACFONE. i WOULD LIKE TO KEEP MY ORIGINAL PHONE #
Dattra mcqirter says
My phone is lost and I need a replacement to whom it may concern
beverly brunswick says
Hi, i have a gov. Phone.when someone calls me,verison comes on a recording,call canot be put thru. I had purchased a straight talk phone thru walmart,pay by minutes,and that number i used for contacting me,BUT that phone is SHUT OFF.When the straight talk phone was on,when someone would call me,or if I would call my gov. Phone it would go to my SRAIGHT TALK PHONE. Something is WRONG THRU THE PHONE NUMBERS. Can u fix it, without having to send my phone out,BECAUSE IT’S THE ONLY PHONE I HAVE. THANK YOU, BEVERLY BRUNSWICK
Hugo Maldonado says
I don’t have my phone it’s been lost for more than 2 years can I get a replacement phone.
Jeremy michael buie says
My phone aint worked but a few times in the past 3 months it wont register the sims card
charles byrd says
we are very low income and our home phone charges us 20+ dollars for very slow “almost dial up” internet. Please send me information on something better if you can. Thank you very sincerely, Charles byrd.
Blame Fields says
Not sure why it keeps returning me to this comment days but I’ll continue to leave comments I have lost my phone and I do not know how to replace it and I can’t call you because I don’t have a fucking phone and I’m not sure what you can or will do about it probably nothing because your website is really ineffective and does not offer any solutions in unit one email if you got time if you don’t you know fuck off
Blayne Fields says
Would love to call and discuss this problem with you but I have lost my phone so I cannot call you and I do not know what to do so could you please send me an email at the email address that I sent you and instruct me as to how to rectify the situation that would be greatly appreciated thank you and happy holidays
Blaine fields says
Lost phone .
Blayne Fields says
I have lost my phone .
maximinarivera says
my phone is broken..i could receive call but i cant hear anything from the person calling and they also cant hear me…help please..thanks
Lucy Hernandez says
my phone no longer works i do not know the provider how can i get help
Chris Hayes says
hello how are you guys? how have you guys been? hows you guys health? anyhow i lost my SafeLink Wireless phone on 12/13/2015 however i reached out to SafeLink Wireless on 12/14/2015 in order to cancel my services i would like to know whether or not it would be potentially possible for you guys to accommodate me with a phone? stat—- Mailing Address: Chris Hayes **** ******* Drive Spring Texas 77389 thank you! have an awesome and healthy day Season’s Best And Good Tidings sincere regards
chris hayesayes
licia says
It usually takes 7-10 business days I just called them for a new one last week mines should be here today
lilbare says
You say “click on here” and “this page” but don’t explain what “here” and “this page” is. You need to explain your directions more clearly, otherwise, good video.
Robert says
I lost my phone
shaunathan polk says
My phone was ran over and broken…jus want to know how do I replace my phone
Betty Withrow says
I lost my safelink cell phone I need a replacement I haven’t had it for a couple months so I’m hoping that u can help me thanks
kristina friday says
I have had my phone stolen and wish to stop- service and re order a new one .
Julie says
Lost phone feel out of car ..havent had it in few weeks.already
Jesse hernandez says
My phone sometimes doesn’t want to work can I get another one for free
Nena exley says
My safelink phone is broken it will not come on and the screen is broken. How can I get a replacement and is it also free?
Peggy ciavarella says
If I up grade my free phone can I still get free minutes?
loretta says
how do i stop someone from seeing text messages on y stolen safelink phone
Marshalene Cowan says
Good day I’m sending this email cause my cell phone got loss. How can I get a new one if I can It needs to have med to large numbers Can see those small numbers. Please email me. Thank you M.Cowan
Tondalaya Allen says
My Link phone won’t charge coating me service I need a replacement phone. I don’t know my ID number bit account name is Tondalaya Allen and address is ********* if I can get a replacement phone that would be great.
Terry Scalella says
I moved to a retirement village which I love. While I’ve been here my minutes on my free government phone have somehow disappeared. It’s so strange because it’s been since June of 2015. I went online and tried to be recertified but they said it wasn’t time yet. So my question is this, can someone steel my free monthly minutes and get away with it? Life has taken on a whole new meaning at the retirement village. I worry because I have no landline here and it is my only source to the outside world. If emergencies happened I guess I could open the door and just scream…
Jessica jane Charron says
My phone got wet and is not working I would need a replacement to 701 Canterbury la largo FL 33770 the box was damaged by the post master of America…sorry to ask again …thanks jessi
Richard deponte says
#1.. I lost my phone and reported it lost and cancelled it.. #2….got another one it broke … (so my first phone was returned in two weeks called provider they. wouldn’t reconnect it because i got another. Provider. #2 ***** so i messed up somewhere… ???? Didn’t know what to do at that time ……so your advice will be appreciated. ..T/U.. ( this is my friends. true story ) she’s not phone savvy. .just helping. ..Richard Deponte
thelma johnson says
my minutes have not been put on my phone and there is a V in the upper left hand corner what do I do? The language was changed to Spanish without me doing anything.
Melissa Moon says
I lost my phone. How do i get my replacement??? I have a replacement code that I received in the mail. Just do not know how or where to go. Please help me. Thank You. Melissa Moon
Britney Reynnolds says
I have called about my phone that had water damage and I was told I would have my new phone by Nov. 24, 2015……Today is Dec. 1, and I do not have a phone Yet!!!! My Ticket # is *****……I really would like to get my phone as soon as possible as told….Thank You
Britney Reynolds
Loretta says
Dropped my phone in cooking oil put it in rice came on but buttons won’t work
paulette says
my phone was takin while I was getting robbed so how can I get an phone
Ashley says
My phone is broken and i need a new one. What do i do?
james lucas says
i droped my phone in some water . and after trying 2 dry it . it dont work. replace,ment is needed a s a p . # 1-713-261-****
Pamela Saufkie says
I need a replacement phone and need to know how exactly to report it lost.
Billy Boyd says
Where I live my phone does not get a good connection I have called and told them that I can’t use my phone on most days the person was very rude to me and wouldn’t replace my phone just because I had a good signal.Now what about the times I don’t get a signal on my phone and I have to call911 and my phone don’t have any bars to call out.I am very disappointed with the customer service feller being so hateful with me.
Fawn Dotson (Morris) says
I need a replacement phone please. Because my phone makes random calls on it’s own! Yep that’s right it will randomly call people all by it’s self! A bit creepy, so I have to leave it off an without a battery attached! PLEASE help!
Shuma says
Are any of the people it calls interesting?
michelle says
i dont remember wich one of these carriers was for my missing phone but a friend stole it and will not even bother answering when i call.. on the back it says its metro but its a government phone.. can anyone help me
Erasmo colon says
Perdi mi Telefonio no tengo otro para comunicarme con ustedes como le puede hacer para renplasarlo
Tequillia williams says
My phone is broken i need a replace I’m with safe link wireless
Eliza freeman says
I have lost my phone,can not remember my phone number,I need a replacement can you please help me
James T. Ace says
my boyfriend smashed it before beating me up. Pinellas County , Florida……
Katherine Johnson says
My phone is just wore out. It will not ring, and half the time if it does vibrate and you answer it …. it does not let you talk to anybody. It is very old and just wore out I guess and I need another one that works.
Thank You,
Katherine Johnson
lanora r mott says
someone stolen phone out of my purse so I need a replacement
Jeffery L. Cooper says
I have lost my phone really never used it and unfortunately don’t remember the phone number. How can I get a replacement phone. I am very ill and on SSI. Please reply soon.
BERNETTA SROKES says
PLEASE TURN OFF MY SAFE LINK. I LOST MY SAFE LINK ON 11-13-15 AND I HAVE LOOKED EVERY CAN YOU PLEASE SEND ME ANOTHER PHONE. MY ADDRESS I 1553 FOUNTAIN ST ROCKY MOUNT
Brittany Daniels says
broke my phone how can i get a replacement
Tiffiny says
My assurance wireless phone shuts off when you set it down and don’t receive text or calls sometimes and people don’t receive mine sometimes could u plz help
Christine says
How do i go about buying a more up to date phone and still having it be a tracfone? I want to be able to link it to the number I have. Please let me know how I can do this. Thanks
sybrina rhodes says
I dropped my phone in water.And I really do need another one so I can make my Doctors appointments and my kids.You can email me Thanks
Yahaira Jordan says
Lost my safe link
Glenda Bacon says
I would like to turn off service or minutes on my phone, it was stolen,,,my e enrolment number is 16397833, if needed more information, email me. Thank you for your help.
Zero knowledge says
This is not a complaint please do not take this as that. & im sorry if this is in the wrong place. I have assurance and am using the original jax phone that was sent to me 5 years ago. The phone has slowly begun to die. I’ve replaced the battery twice now. This past weekend it stopped taking a charge. I’ve contacted assurance.( which is next to impossible to reach a cs rep unless you are using the handset) The rep said almost any Pay lo non smart phone will work and I can do the switch using my online acct. I’ve gone out to my local radio shack and target to purchase a phone but neither carry the pay lo brand. Does anyone have a list or a link they are willing to share with which phone models/names are compatible so I can purchase online?
Amarante Sanchez says
Is there a way I can view and print texts from a computer?
Thank you
valerie says
Can I get another samsung phone my is not working right at all. Can I please get a new phone please.
Sheila Cahee says
I can not receive my mins . Because ,I have and older version of the trac phone that does not carry add to or redeem mins. So I am asking can I get an upgrade trac phone?
mark franks says
could i purchase a phone like at the dollar store and switch my aaccount over to the new phone? my old hardly works anymore
Patricia Cerda says
i have had my same cell phone for three in a half years now an i really need a new one my phone only works when it wonts,can i please get a new android with a big screen because i cant see the small numbers.i would appreciate it very much.
Jorge González says
I have my phone. I accessed this webpage through the Access Wireless screen, however, I do not see a listing for a replacement Access Wireless android phone on this page. My phone screen has permanently frozen at the start- up section when the “Coolpad” logo appears, the same problem occurs no matter how many times I take the battery out and/or do a manual factory reset. My question is this: I still have the phone and both the original charger and box, so, how can I get a replacement?
Victoria Pennington says
I never received my phone someone stolen it from my house
Founa Pierre says
I lost my cell phone . May I get a new one please!!!!!
Founa Pierre says
I lost my cell phone 3 months ago. May i get new one please!
Founa Pierre says
I lost my cell phone 3 months ago.
todd ward says
Yes my phone says I’m locked from network use I was wondering why and r they anything we can do
Joan Chambliss says
My safelink phone was stolen I need a replacement phone one I can use the internet to apply for jobs.
Brenda Kraisinger says
Can not make or receive calls. Payment not due for 18 days. Please fix and reset this problem so I will have service. I have lupus which includes multiple medical problems. I need to have use of my phone. I had this problem earlier in the week. They had to reset the phone. Thank you for your time.
judy hammer says
Months ago I called in my phone as broken. They said that every thing was set up and my 1300 min. would be added to my new phone. Every time I called they kept telling me that I would be getting it soon but nothing happened, nothing came. My husband went out and got me another phone, but I still get nothing from you. We stopped calling as all it got us was recordings and no live person. But we still get recorded calls and mail telling me I need to make a phone call to keep the service. And all they give is a number to call to push buttons and listen to recordings.
Lukinda Carter says
Hello my phone has been stolen so I would like a replacement
Patrick Arcement says
my phone keep on going off and on and I cannot make a call
LaTashia Johnson says
I’m trying to report a lost cell phone through safe link I live in Texas …all the numbers I’ve tried including the number that’s listed on the letter isn’t a option for lost phone ..please help!!!!
Audri says
I have..no wait I HAD a life wireless phone. But the sim card was stolen. So they basically stole my phone service and put in another cell phone. I still have my phone but I need to know how to just get a new sim card. Also I would like to know how to report the old sim card stolen as soon as possible so whoever stole it doesn’t get to use it anymore. Ive called the help line and its been busy for hours. And all the websites tell you how to get a new phone but I dont need a new phone I just need my sim cards plan re-activated onto a new one…and the old one turned off immediately! PLEASE HELP a.s.a.p
Linda Hassenplug says
Hello, I have been a safelink customer for years. I just had a renewal and safelink approved me for April 2017. My last phone had a problem, so safelink sent me another one. I am very grateful for the service, I am having a problem with this phone. Being able to seeing the numbers and its to hard to make any textes. I could text and save on minutes. Thats why I cant use the phone is because of having a hard time with the phone. I just seen on tv that yall have another phone with bigger letters and numbers. Is there anyway , please to get another phone. I will send this one back when I get the other. Please help me, Linda Hassenplug
Deb says
I have the same problem. Why on earth they would send a 60yr old a phone they can barely see is beyond me. My hands shake so txting on the small buttons is out of the question. So I cant see it, cant txt on it. I just save mine for emergency calls.
Daina Barton says
My phone went off and will not come back on I still have the phone can i get a replacement phone.
Dawn says
I had terrible experience replacing broken phone with safelink when trying to do it the “right” way. However when I went to their website and simply hit the cancel service button, there were no follow up questions at all, and then the next day I went to the website and created a new account and applied for another phone. I had another safelink phone within four days with a new number and full minutes.
Harry figueroa says
My phone fell in the water damage and need a replacement … what can I do?
John gardner says
I lost my phone N don’t remember my pin
Adam Thayer says
the buttons on my old phone are to small and i have alot of trouble seeing them
April Diggs says
Lost phone how do I find out who the provider is
Patricia Wallace says
First I can’t receive text on my phone because the message block is on and I don’t know how to turn it off. I also can’t receive my minutes.
Second whenever I call out the party on the other line cannot hear me.
I’ve tried to call the tech support number but I have not yet been able to reach a person.
Thank you for your attention to these matters,
Patricia Wallace
Sam green says
My fiance has the same phone as me, we both signed up n received our phones at the same time. Now all of a sudden his won’t make or receive calls or txt, just says no service. We turn it off n back on, n it says invalid Sim. We have tried everything but yet it still does the same thing. Plz wat do I do?
Ruth Hamilton says
It is very discouraging that you will not get to a live person
arcelia montelongo says
My phone got stolen can I get a new one ship?
Zoe says
My phone got shut off and I cant figure out why I need another one set out to me please!
Earline Davis says
The opening of my safe link phone is broken been trying to get through but not answer could you please send a replacement phone. Call me on the safe link phone.
steve smith says
U people sure don’t help much!
steve smith says
I need a replacement phone!!
steve smith says
My safe link phone feel in river while fishing!! I can’t and haven’t been able to retrieve my minutes! I have no way of calling you please help!!
alex forrester says
My phone is stuck on the cool pad screen. Won’t let me do anything and have tries everything. My boyfriends has similar issues with his phone. And have been calling no one will answer
Founa Pierre says
I lost my phone need a replace phone.
Azal Ibraheem says
My phone is damaged
The screen not work just black .can not make call .no receive calls and txt
Stop working today October 14,2015
I need replacement phone
Cletus Wilt says
My daughter is a 40 yr old disabled. She received a Government Alcatel track phone for free. She gets 250 free minutes a month. I can not get the phone to keep a charge. I bought a new battery but still the same problem. I am trying to get a hold of someone to talk to about a replacement but can’t find a number to all call for help. I put my email address so maybe someone could help. Thanks For Any Advice. CLETE WILT
Helen says
I haven’t received my phone I oder and I can’t get ahold of anyone
antoine m starks says
My phone is broken can not receive or call out and no dial tone
antoine m starks says
my phone is broken for weeks can not receive calls or dial out for calls
Robert Demarest says
I lost my phone
Please turn off my service to my phone
Frederick c Williams says
I am to like it alot thank you
Pamela says
My phone is broken. No dial tone. Can not make calls, nor receive phone calls. Phone stopped working yesterday October 11, 2015
rhonda delong says
my phone is messed up and it stuck on the cool pad screen and wont let me do anything ive cut it off took out the battery nothin works.
steve smith says
My phone was stolen
out my car two weeks ago!
zayzay aung says
my phone is broked .
paul haper says
Lost my safelink phone need a replace phone.
perry mason says
Hi,I drop my cell phone and crack my screen.I need a new cell phone,I already have unlimited min and txts.
Tyanna says
Someone stole my phone october 1st,2015. How do i get it turnt off and a new one. I keep calling the nunber for coustomer service but not getting anywhere..
Jennifer Archer says
Is there a way I can get my contacts from my phone which has a broken screen.
Reginald Peterson says
I had my Access Wireless phone for about 3weeks I went to the Jaguars first home game and I was so involve in the game that I lost my phone I have been calling the toll free number for weeks and I still can’t get in touch with anyone why is that?
Gary Lee Rodeheaver says
My phone quick working the number is 301-859-8873 it won’t come on after charging tried and tried but won’t work. Can I send it back and get a new one it is the only cell phone I have. I have a land line the number is 301-245-4380. My name is Gary L. Rodeheaver have no use of the one I have. can you help. Thanks Gary
Diann Williams says
I have a old straight talk phone, can I have the number switched
Danielle Barron says
my safelink phone was stolen from me .. I need help please ASAP ASAP
Willie W Williams Jr says
I lost my phone, should I turn service off to prevent people from using it.
talisa frederick says
I lost my phone how do i turn it off and get another phone?
talisa frederick says
I lost my phone how do I turn it off and get another phone?
okiemare1946@yahoo says
Help plz,my phone is dying,will not recharge,cutting out and not getting all my phone calls..I just bought this black berry and need it desperately,I am bed bound since 2003, and fell just last week.. I need a new phone asap,plz contact me asap @ the above address,my aide has to check in and out on my phone also,oh,plz contact me,I will give you my address and phone number then,this is an “EMERGENCY POST. God bless..Mary A. In Miami,Okla. 74354…hurry,plz,plz,plz…I have been with your company for years and I do truly love my “True Wireless Phone !!””
Lisa Godbold says
Hello,
yes I have read everything I came across to find my answer.
Apparently I didn’t find it.
I live in Indianapolis In.
I’m looking into replacing my government phone as quickly as possible. I have to be able to communicate with my children.
Could you please help me and advise me on what I need to do?
Thank you very much
Lisa Godbold
Jason Allen says
My safelink phone will no longer turn on so can I receive a replacement phone because this is the only phone I have.
Barbara Coontz says
I have had my safe link phone for three years charger will not charge any more and u can’t find one like it. How do I get a replacement charger only would like to keep same phone and number.
kinchen says
My phone is stold
l from me. I need another ASAP. PLEASE HELP ME!
Virgil Ingle says
I lost my phone. I have an old LG phone that still works.
Can I transfer my SafeLink number to that phone?
How would I do that?
tammy d lambert says
battery not charging it is alcatel where do i get battery, has worked great for past couple years ,have been very satisfied
martin spoto says
lost tphone
Timmer says
All I can say about most of the people on here complaining, is go back to school. Get a proper education on grammar and spelling. I had a hard time trying to read through most of these posts.
Paula rios says
Hi don’t have any phone and you guys said oh put minutes oh call at less 1at month please send mi phone
Kia churchill says
My sim card was stolen yow to replace the sim card
Debra Cullen says
I got a tex say[ng that if i want a new free phone call this number and i delieted it before i got the number can you tex me again with the number Thank you
Arthur Harris says
I am on safelink free phone. Can I still get cheap internet service?
Deborah Price says
Phone was stolen from my purse and cannot retrieve. I need another phone. Thank you.
S. Matthews says
I activated my life wireless phone and as soon as I try to make a call it cuts off. Can’t call 611 because the phone dies before the other person can answer. Do you have a customer service line for this company please?
CONSTANCE says
HOW TO REPLACE MY PHONE?
carol a taylor says
I am deaf but wear hearing aids in both ears. My old safe link phone has limited volume and the numbers on the key pad have worn off. Was wondering if I could get a replacement phone ,I understand I will lose my minutes but more important to be able to hear when I am making and receiving calls.. The Key pad is really small so hard for me to see when most numbers are worn off .I have had this safe link phone for at least 4 or 5 yrs.So please let me know if I am able to receive a replacement. Thank-you for your time
Carol A Taylor
Teressa Martin says
Can i get a upgrade phone?
ted rice says
I requested a replacement phone about 3 weeks ago still no phon
francine says
My phone was stolen .company name access wireless not really sure how to apply for a new one. Please help
Thank you
Ashley Vargas says
Some one stoled my purse and my phone was in there.my i please get a replacement phone with the same number 6615104185 please
ann smith says
I need to get a new phone because it is not charging right.
I don’t have $25.00.
Irene zlotnik says
My sister died and she has a free gov.. phone. her x-caregiver has her phone and I believe she is using and letting the company think my sister is using it. How can find who the provider is so I can report her.
evelynl.cooper says
icallthe numberandit gotovoicemail.
haji muhammad says
my safelink phone number 585-743-8647 is lost during travel in bus please stop it calls and deactive it immediately. my contact number is 585 3347977
misti duty says
I have just a regular tracfone and I have to carry it with me at all times. My problem is bye carrying it all the time I lose minutes because while carrying it the browser button gets it. I was wondering how you could get a flip phone through safelink so this stops happening. I am pleased with the service I have received. I don’t have the money to add minutes when these run out so a flip phone would surely save me minutes. Thank you and hope you can tell me what I need to do.
barbara towner says
I dont know if its my charger or what. but my safelink tracfone is not holding a charge. if its the battery can i get that replaced say at radio shack? or walmart? or does safelink replace them?
angela kimball says
I lost my charger
kathy marshall says
my safe link phone some times lets a call come in and sometime out.i want to know how i can get a upgraded phone that will replace my phone i have right know that only works part time. do you offer a smart phone.that will replace my phone i would been fit a lot more with a smart phone because i can save money at the store. can you email me and let me know also my phone don’t keep a signal and a charge.
Ronnie Mae Barbour says
I feel the same way just like Beverly Liggett y’all keep sending us a card talking about cutting off the service because we ain’t using the minutes how can we if we ain’t got no phone and I see how she feel to cause y’all send me a Replacement Code 9801174 and I been calling y’all for 2 months and it keeps going to thàt automatic system and l don’t thànk it right for y’all to turn off our service if we ain’t got no phone don’t you agree with me Beverly Liggett
Gale Dean says
I am very unhappy with your service. Phone went bad last year and I was told I needed a new Sims. You sent me a new Sims and it said Sims card is full. After weeks of trying to contact you I finally got someone. We spent a lot of time on fixing the phone. The next day it did the same thing and has not worked since. You sent me a replacement code and I am not able to get anyone to give code too. I can only get voice message. Help!!!!
Beverly Liggett says
My phone has been lost or stolen. I have looked everywhere and cannot find it. I got a card in the mail that said if your phone has been lost or stolen to call 800-378-1684, I have tried several times to get thru and it doesn’t give me the option to explain my problem the SAFELINK phone number that belongs to the lost or stolen phone is (814)475-1608. I NEED a replacement phone. The card states to use replacement code 20521487. I have borrowed a phone and can be reached at (814)241-**** if you have any questions. I am very upset with the automatic service. If you could call (814)241-**** to let me know you have received this message I would greatly appreciate it..
SEBRINA says
How do I ask for an replacement phone not a lg black flip phone but an regular look of an track phone I think that’s the one a silver looking phone really appreciate that
shelly says
I can not find out who i received my free cell phone from I thought it was from TRUCONNETCT but can not locate a number Thanks!!! 🙁 can anyone give me a phone number Please!!!! Thank you!!!
jessica says
how do i find out my free phone carier??
FreeGovernmentCellPhones.net says
Call 611 if your phone is working. If not or it is lost there isn’t a way to know.
kathleen vance says
i have a safelink goverment phone . i’ve had it for a few months now. it keeps going to roam for days at a time. what can i do to fix the problem. i don’t have an other phone to call tec- support.
victor carroll says
I haven’t had service with safelink in over 2 years my phone was stolen and someone used my address to get a safelink phone I have a application thts pending
Angelina Torres says
my pocketbook was stolen and my phone was inside how do I get a replacement phone also my id was in my bag also
Victoria says
How do I retrieve my four digit pen an how do get a replacement phone if the screen went out I’m willing to send in the old phone for the new one really need this emergency phone in my home.
tandalan says
I almost immediately was getting damages to my phone including… lost home screen(…process has suddenly stopped unfortunately…) broke volume button and was on vibrate only so unless I’m by it I’d not even know, charger got run over and torn from the wall by a stroller, that’s not even all… told this from the start, it’s been since the whole time I’ve had it. No Response other than we have received your…. phone cant take anymore and is nothing but unreliable, still seeking a replacement. i told them I’d be more careful and even – once employed, buy the protective accessories so that it doesn’t happen again. psshaw, i never broke the screen though(lol)
Ron Byram says
My phone was stolen. The company is called Surelink. I could not find it in the list you provided. Please help!
alner velazquez says
I LOSt my cell phone last Friday..i been calling TELSCAPE customer service…I been on hold for 1 hour and no help at all..
lola says
How and where do I get a better phone,i have assurance.
brenda baylor says
what government payes you and the sells person can’t call for me to stop the lost phone mins I show id it’s me , my old number is 954901**** can you replace my phone in person not in the mail at 36streetand 10ave hot dog stand , the latino you got today do not know English and latin she do not understand nothing, today date 08/24/2015
daniel quinonez says
i have called access wireless to report my phone lost only to be put on hold for an hour and nobody answered. went to there website. no help nothing there to report a lost phone.
Deann ludy says
How to find out who my carrier was after I lost my phone
FreeGovernmentCellPhones.net says
There is no way to know if you don’t remember.
dominiquepoole says
I don’t no my enrolled ment number y phone have been stollen
Angela Robyn Stubblefield-Norris says
I got a phone from unnecto in San Diego California . I moved to Northern California I’m still on public assistance but during my move my phone got water damage and will not hold a charge and it says the first SIM card isn’t working I also lost all information on it I don’t know hoe to contact the company for help! Can you help me? I am looking for work and really need this phone! Thank you Angela
- Nettie Jones says
How do I go about cutting my phone off using the carrier budget mobile .
FreeGovernmentCellPhones.net says
You contact Budget Mobile and ask them to cancel. Or you don’t use the phone at all for 60 days.
wandaburns says
my phone was stolen and I would like to know can you track it and tell me who where it is please if not can you turn it off and send me another please as soon as possialbe it emercery I need one for my doctor appointment and my kids
Kristin Bodon says
I lost my phone while I was on the computer at the libarey, either that or someone sole it. I tried calling it and of course no on answers it and now it goes straight to voice mail.
Barbara Brusseau says
I just dropped my phone in the driveway and it popped open, battery one direction, cover and phone in others. I replaced the battery and put the cover on but it won’t work now. I called from another phone and it goes directly to voicemail. So, I guess its a goner, is it possible for me to get a replacement?
neshie wallen says
Received my replacement phone an really disappointed the back cover is way to big for the phone.and my grandma hasent recived her min in at least 5months an can’t never get it to work when call it in
Cynthia Rico says
I need to replace my phone because I am having problems pushing my numbers down.
Donna Honaker says
My cell phone no longer works.I have another cell phone i need to transfer my minutes to my other cell phone My home number is 779-475-****,my cell number is 779-423-((((.Please contact me by phone so i can charge my other cell phone and you can place my minuets on to it.Or email me at the email mentioned above.I just think calling would be better and faster for me .THANK YOU SINCERELY,Donna Honaker
That ****enGuy says
Wow! Seriously people its a informational site. Why must you bombard this persons site with all your needs and blah blah blah. PICK UP A ****ING LAND LINE DIAL YOUR (SP) SERVICE PROVIDER AND HIT ****ING 0 TILL YOU GET AN OPERATOR OR EQUIVALENT. SIMPLE AS THAT…. IF THAT FAILS GREET THEM WITH A **** YOU AND SWITCH YOUR DAMN COMPANY AND BE DONE WITH THEM. ALSO ITS A FREE PHONE SO EXPECT “FREE QUALITY CUSTOMER SERVICE” WITH THAT.
IM NOT AN ASSHOLE. JUST VERY BLUNT AND HATE IDIOCRACY, I DESPISE IT. USE YOUR COMMON SENSE PEOPLE SHEESH. AND CAN ANY NUMBER OF YOU SPELL….**** FOR GOD SAKES PROOF READ BEFORE YOU POST AND LOOK LIKE AN ****ING ILLITERATE FOOL.
portia lee says
I agree totally
Billie says
I sure hope you don’t kiss your mother with that filthy mouth.
Lora says
I don’t know who I have an account with. I lost my phone but I don’t know that company it’s through. The phone number is 574-904-****
FreeGovernmentCellPhones.net says
There is no way to know what company it is.
colleen luft says
my cell phone is broking all am asking can you replacement
Free Government Cell Phones says
You must get in touch with your cell phone provider, not us. We are just an informational website.
Ronald S. Aplin says
I HAVE HAD A NEW SIM CARD AND HAVE HAD DEFECTIVE PHONE EVER SINCE. NEW SIM CARD WAS REPLACED 7/20/2015. I HAVE BEEN ON- LINE AND ON THE PHONE NOW FOR LITERALLY HOURS AND HOURS WITH TECH. SUPPORT AND NOTHING HAS HELPED. I AM REALLY GETTING FRUSTRATED TO NO END! I NEED A REPLACEMENT PHONE AND I WOULD LIKE IT INVESTIGATED AS TO HOW LONG I HAVE DEALT WITH THIS ISSUE .I WANT SOME ANSWERS !
Free Government Cell Phones says
Unfortunately, you are already doing the only thing that can be done.
samantha says
I just enrolled with safe link as ive learned they are horrible to get ahold of I wanted to ask them if I purchased a trac phone can I switch my number and info to that phone or is it not aloud? They give you a stick phone which for some is awesome but I have poor eyes and can barley read whats on the phone I was thinking of getting a flip phone there on sale for 2.00 but I dont want to buy it and them tell me I cant use it do you know if its allowed? If not thats ok ill just keep calling
Nancy says
Call 611 and listen too the instructions for transferring too a different phone and it will tell you what too do I know because I just did it, I hope that helps……..
chaz harris says
My phone has a broken screen and i text alot i need a texting phone with the 500 min plan can you do that for me
Free Government Cell Phones says
We cannot do that for you. Only your cell phone provider can do that for you.
Simon says
Dear Sir or Madam,
I do apologize for bothering you but my phone has “died”. I do not know the service provider and I think it is a very cheap phone.
Would you mid sending me a replacement at XXX South XXXXX St., Raleigh NC 27603.
R.,
Simon
DOB :
SSN : ***-**-2215
Free Government Cell Phones says
Sorry, Simon, but we are an informational website, not the phone company, so we can’t send you a replacement phone. We don’t know which company had your account was with. You’ll have to determine your provider before you can make any progress.
But even more important, PLEASE DO NOT leave your personal information on any website where dishonest and unscrupulous people will have access to it. We took the liberty of editing out any of your personal info that could be stolen.
THERESA A WINES says
I HAVE HAD MY SAFE LINK POHN FOR A LONG TIME AND THE FRONT BROKE WHEN IT FELL TO THE GROUND. IT STILL WORKS BUT CANT REALLY SEE THE SCREEN. I WOULD LIKE A REPLACEMENT.
dianna sue bauer says
I want a free phone upgrade. I have my phone it is not lost or stolen
Free Government Cell Phones says
The only way to upgrade your free government cell phone is to contact your provider directly and ask them how to do it.
CHAMPABEN says
I HAVE SAFELINK WIRELESS PHONE SINCE 2013,DEVICE IS NOT WORKING VERY WELL,CAN I HAVE REPLACEMENT PLEASE, THANKS!!!
kirk mead says
I am a current safelink customer with a phone that doesn’t work it won’t turn on ,charge, and before that wouldn’t hold a signal for more than about 10 min I would like to port my number to a new phone but have been told it can’t be done so i guess i will need a replacement however every time I call tech support the number doesn’t work i need help I am losing opportunities because people can’t reach me kinda defeats the whole purpose!
Thomas Simonsen says
I have had my goverment phone for two years and a number called one day last montb and my phone would not come back on or charge.please i need this phone back
malcolm Robinson says
My wife stole it and send card
Louis H. Roberts says
Recently my Safelink Wireless phone quite working, in the middle of a conversation with my doctor. I have been having problems with it for a while now and it has been working on and off. I am needing a replacement sent as soon as possible, I am a cancer patient and rely on the cell phone for assistance from doctors and other agencies.
Jamin says
Any tracfone will work as a replacement phone, and they only cost as little as $5 at Dollar General or Family Dollar.
Virginia Spear says
I lost my safelink phone and have been trying to report it for over two weeks…I have called every number listed for Safelink and cannot get anyone to answer the phone…I was give a number and when I call it I am told to press #6 to report my lost phone when I press #6 it states they do not recognize the option what now
Tabitha McDowell says
I’ve been gettin the same exact crap. It’s really starting to piss me off. Anyone have any ideas?
Stephen Bailey says
Call this number to report it stolen with safelink wireless 18003781684
sarah says
Phones may be replaced by the service provider
Omar says
How can I get a replacement battery for my phone
Latonia Cheatham says
I’m trying to get an replacement phone, because mine is broken. I’ve tried over and over again, and having a heck of a failed chance to even get into my account. It’s been quite a while, since I’ve had this phone and everything was fine until recently. I cannot remember my enrollment ID, for the life of me, because it’s been so long since I first signed up. Please help me. I really need this phone. All my doctor’s, and kids doctor’s, as well as other business agencies has this number to better help me and my family. Please, please help me replace this phone and fast. There’s to many Doctors appointments, I have. This is my health I’m talking about. Please. I thank you, kindly.
Matt says
How about if you buy one?????
sarah says
Try enrolling with another company.
Adonis Swan says
How can I terminate my Safe Link application or enrollment in Safe Link? If You can, Please remove my name from your program.
FreeGovernmentCellPhones.net says
You need to contact Safelink. Or, if you go 60 days without using the phone it will terminate.
n j parker says
I’m looking into this ‘free’ service. It’s clear one gets what one ‘pays’ for..looks
like most everyone is having major problems, from faulty equipment to poor
service, and beyond. As they say, nothing in life is ever free. If anyone can convince me it’s worth giving up my landline for this, please try. Seriously!
John hynes says
U didn’t answer my question how do I cancel my Obama phone its stolen don’t know number
FreeGovernmentCellPhones.net says
There is no way unless you can remember the name of the company you got it from.
Virginia Spear says
if you don,t use the phone it they will cancel it for you
Kathy Wholters says
All I need is a new charger mine broke on me.
Veronica Arredondo says
Can I buy an android phone to use with my safe link account?
Clyde says
No you can’t
Amber says
My phone needs a sim card, how do I get a sim card? the Budget Mobile store I got my phone from in San Bernardino, ca. on Waterman and 9th street has closed and I cannot make phone calls or receive phone calls and cannot send text messages or receive text messages without the sim card. Please tell me how I can get a new sim card. Also a lot of the apps built in apps have been disabled by someone else and I am not able to get them enabled. Please tell me how I can get these built in apps etc. enabled.
Thank you.
marsha ball says
my phone doesnt work all the time. and it says battery dead then you look at it a minute later it says full charge and i didnt charge it. i also have trouble with losing my minuets. because it just randomly dials numbers and it calls 911 5 or 6 times a day. i think i would do better with a flip phone. i live in the country and am disabled and my phone is my only lifeline so when it decides not to work i get worried
Roderick Snipes says
I’m expecting a replacement cell. Should have gotten here about two weeks ago! How do I find out about it!
FreeGovernmentCellPhones.net says
Well, we’d say you call the company from whom you requested your replacement.
Artherine Hill says
My phone you an see it ringing but no sound…..cannot make calls out…need another phone…
erica stilphen says
i spoke with a reprsentitive two weeks ago I’ve repeatedly tried to call to track the replacement phone with no luck..the gentlemen and i went over my re application evrything was recorded and my phone should have been here by now.. what iw going on and when will i get my phone.
michele estrada says
I need all text messages and number with names that was use from the phone as of may 2015 to current phome number is 951 623 **** as soon as possible problem with unknown calls and text messages need names with the number if possible please contact me at 951 224 **** i will need help with this process thank you for your time please have a turn around time asap very important i receive this information having difficulties.
wanda martin says
yes i need to know what to do my phone is working you can make calls but you cant here anythink,what do i need to go
rosario says
I have had my phone stolen for about 2 months now an have no idea on how to replace it if someone can help that would be great. I need feedback
tracy barber says
I filled for my replacement goverment phone that was stolen on June 23rd, 2015. I still havnt got it in the mail. How do i track it? Thank you for your time in helping me with this matter.
DARRELL MABE says
look my phone has been lost for 4 months i just found it i made a mistake by hitting cancel i need my phone reactivated i try talking to some one but they did not understand and i got angry i “m sorry for that but they did not under stand i love services
rebecca j razor says
I got my phone from a vender in New Castle In. about 4 weeks ago but it doesn’t work, it won’t charge. I tried to find the vender for the past 3 weeks but haven’t been able to find anyone in town since then. What can I do ?
daleshawn says
I Have Been Trying To Get A replacement phone the phone that i have is very little and i cannot see the words i need a phone with a bigger screen my vision is badd my glasses wont even catch the little words on the phone i need a better phone help
linda m. says
ask for a PUK code o and when he he ended up facing the problem with A he ended up facing the problem with a PUK code showing up on his phone so he contacted safely and told them about the issue and they said they could not issued him another PUK codes they had to send him a replacement phone and it has been well over a month and a half and he still has not received his replacement phone and him and I both have tried to contact safely and neither of us are getting a live advisor we need to speak with a individual human being not a computer or a recording how can we do that so he can get his replacement phone sent directly to him this is beginning to be ridiculous and he is getting frustrated SOMEONE PLZ HELP ME
morris sproul says
I have tried to get a replacement phone for over a month…..I have not been able to talk to a real person to do so.
I have tried every number email ad online cntact….but to no avail. I have no wat to contact my sister and have to use my neighbor phone to do so. can someone plz plz help me thank u
FreeGovernmentCellPhones.net says
Which company is that?
wuzaard marks says
I have an alcatel one touch phone. It will only work for a 911 call. I should have 250 minutes, but it won’t work. How do I fix it? Or where can I go to get it fixed. I’m in Minnesota.
WMarks
Kim Barnes says
I lost my Safelink Wireless phone and need to get a new one but don’t have my enrollment iD!!!
sarah says
Change companies
thomas mason says
how do i upgrade my obama phone?
George Jones says
Safe Links Numbers are not helpful and do not help or work. I have a phone I need to replace how do I talk to a person.
Rose says
How can i cancel all the Obama’s phones that aren’t under my name cause of that i can get a phone because every time i apply they say i have an already and i didn’t even new of that so who do i call or contact to cancel all the phones that are under my name thank you ???
Cody Emerson says
For those who aren’t all that educated, the phones are called “Government Phone” people!!
Tomie Edley says
My husband received his government phone through the mail last month. I have been trying to find out what service provider this phone goes through. The information that is on the phone states it is with assurance. I have contacted them they have rudely informed me that its not a registered phone. Its a refurbished LG Elite and the screen has stopped working. If I provide you with the number or whatever you need can you find where we can get this taken care and fond correct provider. Those Philippinos are very rude. Thank you
FreeGovernmentCellPhones.net says
Dial 611 and see which customer service dept answers.
Lisa Wilfong says
My safelink phone recently stopped working. The power seems to shut on and off whenever it pleases. It is always fully charged so I’m not sure what the issue is other than I need a replacement. Which companies around this page and my to contact in Elkton Maryland area is where I live.
Mary C Johnson says
I still have my free phone but is it possible for me to exchange it for a flip phone with larger numbers and one I can increase the sound? It is hard for me to hear it when I,m talking on it.
robert a logan says
my phone not working I don’t get t not all tex not all calls sometimes don’t get calls jn my home
Mary C Kolis says
How do I get my number changed. I have someone harrassing me and want to stop it…………
lavia says
I need a new tacphone it don’t work
emma j townsend says
my phone is broke how do i get another phone
FreeGovernmentCellPhones.net says
You would start by reading the article on this page.
christina kennicker says
Some body stole me safe link phone th number is 715 610****
FreeGovernmentCellPhones.net says
We usually just delete comments where someone says they lost their phone and then post their phone number. But once in a while we let one through, redacted, so we can remind people — once again — to please DO NOT POST PHONE NUMBERS OR OTHER PERSONAL INFORMATION on public forums.
Ashley Robinson says
I lost my phone and want to get a 30 dollar refurbished phone from you. How do I go about paying you the money to do this. What are the steps to get one. Thank you
Porsha Price says
Was on phone for an hour ..Lost phone #256201**** . Please send replacement to Porsha Price. ***** *****,Al 36273 . You can call me at 256568****. The cs operater hung up on me .Please. help
FreeGovernmentCellPhones.net says
That’s frustrating. But no company can help you through the comments here. You’ll need to get back on the phone with them and try again.
Mary Cartwright says
For seniors citizens this will be a life saver for many shut in’s and great means of communication and help pass the day with what we read. thanks thanks!
Antonette Griego says
I cannot afford to buy a replacement phone and need a new phone for emergencies I’m about to have a baby and have a toddler
Tiaqua Bradley says
Hi. I’ve owned a free phone before. The phone was lost and I haven’t used it in over a year. How can I get a new phone and service? I tried to sign up again and it went through until the final step and said to call someone, but I’m trying to resolve this without talking to people.
Paul Wardlaw says
This Phone is my only source of having tele-communication of my own/without borrowing from someone else!
Sherry Miller says
Safe link I had my phone stolen around Christmas ..I have report it.. But I didn’t get a reply back..how can I get a replacement phone…
Cindy hArris says
Can I get my own cell phone and service and just port my number over
marianela vasquez says
My phone wont turn on can i get another phone
lester maddox says
yes I lost my free phone and forgot the number
timthony warren says
was sent a phone and the front cve screan was broken off need to have another one sent to me
shanon velasquez says
I have the 250 free min. plan, is that for just outgoing calls.
Or am I deducted for incoming and also voice mail messages.
Also see it deducts mins. for accidently hitting the browser button, and I don’t have web on the phone
Billy Bradley says
That is deducted from voicemail checking,outgoing calls,missed calls,incoming calls, and everything they could possibly take minutes for except texts.
Crystal Verdi says
I have a cell phone that did break and was told to purchase a verizon phone and then call your company to turn it on. can you please send me the correct phone number ?
Charles Palmer says
I recently went on an appointment with my phone in hand. Somehow, I misplaced it. I can’t find it or remember the last place I had it. I may have left it at the doctors office or my health care provided transportation.. I need to replace it and I don’t mind paying a minimal fee. However this go, I need to notify Reach out that I am not in possession of the phone in case someone stole the phone and I am thinking I laid it down and can’t remember where.
terri sanders says
I have a free phone from budget and it is broken do they have replacements ?
shawn murphy says
I got caught in a rainstorm & my SafeLink/Lifeline phone got soaked. It doesn’t work anymore, so PLEASE send me another. The # was 321-946-*****. (Serial # *********1). Thank you…
FreeGovernmentCellPhones.net says
We can’t. We’re not Safelink. You need to call them.
Betty Smith says
Don’t do any good to call Safelink, can’t talk to a person, & punching the numbers don’t give you what you need.
Annette Morris says
i am trying to get ahold of someone regarding my safe link phone, i cannot get my phone to work it will not let me make any calls. I don’t know if this is because I moved from the country to town and have a new zip code or not, it also will not hold a charge, my old address is ***** Ky Hwy 455 Sparta, Ky. 41086 and my new address is **** Morton Ave. Warsaw, Ky. 41095. Please help me out my phone will not work.
FreeGovernmentCellPhones.net says
Call Safelink.
emmely ramirez says
How to get a new replacement with the new phone
FreeGovernmentCellPhones.net says
Yes, that is the name of the article you are reading.
Betty Smith says
Can’t talk to a person to find out anything.
Free Government Cell Phones says
Very frustrating, we’re sure. Keep trying and we hope you’ll eventually reach someone who can help.
Sharon Boone says
I lost my cell phone and I just want to know If I can get a replacement and my email is not letting me and here how you can get a hold of me 435 703-**** and I would really appreciated if you can respond to my phone number not my email address and Thank You, Sharon Boon
FreeGovernmentCellPhones.net says
To Sharon and everyone: Please do not place your phone number, address or other personal information on these public pages. No phone vendor will reply, and you’re likely to get crank or fraudulent calls.
Sharon says
Why don’t u help people that have lost phone. “Don’t post number” if its lost who cares. Mine is lost to. Most don’t have the $25 to buy another. If we did,we wouldn’t qualify.for free phone
FreeGovernmentCellPhones.net says
Sharon, let me get this right. You suggest that we allow people to post their phone numbers, addresses, and even social security numbers? Even if just phone numbers scammers would be trying to contact the person trying to get their money or their identity. These are public comments, so anyone that comes on can what’s on the page.
In addition, we cannot help someone get a replacement because we are not a cell phone company. We are just an informational website that helps people learn where to go to get a free government cell phone.
Kimberly Campbell says
My phone was stolen today May 26,15 I need that phone turn off .Can they send me a another one
jennifer pacheco says
I tried to click onto the go here part of number two, but it didn’t give me any contact information in regards to who I would contact for a replacement phone. So could you give me some information please on who to call or contact.
FreeGovernmentCellPhones.net says
If whichever Go Here link you clicked on brought you to a cell phone provider’s page, you’ll find a Contact section in the article on the page which contains a website link and phone number for the vendor.
Lance watson says
I lost my phone and received a re certify letter and when I called they said I wasn’t enrolled with safelink and I called again and was told I was cancelled and had to re apply . When I attempted to re apply I was told I was enrolled somewhere else which is not true. Thank you
Jennifer McMullin says
I can’t seem to be able to cancel my budget mobile I got a phone and the phone worked once now it doesn’t I’ve called the phone number no one ever answers
Jay says
Dear Jennifer: Good Luck. I have the same problem with Budget Mobile. My phone quit working. I have emailed with no support. The best you or I can do is to enroll in another cellular company after the 30 days with Budget Mobile. You have to wait the 30 days. Also, I am going to file a complaint with the FCC over their misconduct. Sincerely, Jeffrey
FreeGovernmentCellPhones.net says
To the dozens of people who post a comment each day that you lost your phone and don’t know what to do, we are most likely not going to publish your comment. The reason is that you simply need to read this page.
anita bynum says
on may12015 someone stole my phone could u please shut that one off my number is 238-**** and could you please send me a replacement phone
FreeGovernmentCellPhones.net says
EVERYONE: This website is not a phone company, we are just an information site. Please contact your phone provider for a replacement or a cancelation.
mona schuring says
hi I have a question ? my phone is acting up and I cant use up the few mins I have being on hold. how do I exchange a phone? can I keep this one until I get a new one? can I put the sim card that I have in the phone I have now in my new phone? please let me know asap thank you very much. and have a great day. mona schuring
Yolanda Brown says
Can someone please give me a number to contact access wireless my phone has stopped working,it shut down and won’t turn back on only had phone 3 months.
FreeGovernmentCellPhones.net says
Their contact info is on this page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers/access-wireless
sherry white says
my phone was ran over right after i added a
$20 card to it. i need another phone but havent been able to contact the right person to get one
julie says
my phone has been stolen I need a new one its been a few months since it was stolen I was never able to report it .please help thank you..
Irmafaye says
Have an old Safelink no frills phone. Has worked great. Made 2 calls yesterday and then the menu screen disappeared. Can still call out and receive calls. It’s completely charged. Removed battery. That didn’t reset. Could it just need a new battery or is it shot? I have lots of minutes left. Thanks.
Kim wilkinson says
I lost my safe link phone and was wondering if I could possibly get a replacement? I heard you have touscreen. If so I’d prefer one of those please and thank you.
Linda Angelo says
I am having problems since I first got this phone (wonderful idea by the way), I cant seem to hit the right keys to call someone. Is there a phone that has larger numbers on it? My daughter has offered to buy me a bigger phone,, but i dont know if I could accept it.
thanks for any answers.
Renee sturgeon says
My phone won’t turn on and I just paid with my own money for extra minutes $30.00 like four days before my phone died. I sent the $20.00dallors to a budget store budget said to send to this address in Louisiana but I tried calling to put a hold on my phone so I don’t lose my minute until I get my new phone, and I was also wondering how long it took to receive my new phone? But they never answear the phone I’ve been calling for the past five days and it doesn’t matter what time of day they always have high call volumes and never get back to me. CAN YOU PLEASE HELP ME??
Raynard Brown says
I lost my SafeLink phone over a month ago, and can’t find a number to report it lost. Please call me at 910-920-****.
FreeGovernmentCellPhones.net says
If you look up above in the article, you will see what do to about reporting a lost Safelink phone. That’s what this page is all about.
Renee sturgeon says
I have a budget phone I love it I pay 30$ a month and it’s affordable and even though my phone was not in good shape when I got it I made the best of It I’ve had my phone since September I’m a loyal customer but what my problem is is that my phone finally died it was on its way out when I first got it but I took good care of it but now I just put 30$ on my phone and now it’s not working I can’t get my contacts and I don’t want my minutes to expire before I send out to get a new phone I have no way to call budget and when get to use someone’s phone no one answers..
Joanne Perry says
very interested in the low-income Internet.
FreeGovernmentCellPhones.net says
Our sister site is the authority on the low-income internet programs. If you qualify, you’ll get broadband internet for $10 a month. Go to: http:/www.cheapinternet.com
brittany bible says
I was wondering if there was a way to get a better phone than the one they sent me. cause it is to small and hard to hear on and I would like to be able to take pictures and also make it so I can put a lock code on it for when its not in use. can u please help me?
j says
How the hell are supposed to contact the vendor if they never answer
Regina collins says
I have a government tracefone that I’ve have for years and now it won’t cut back on. I wanted to know how to get a replacement but I’m not sure of the company its through, it’s been so long.
Rose says
Go through the list they offered above this article and look to see which one services your state.. If two or three are in you state than at least it narrows it down. If you are in VA than more likely it would be Safelink since they are the only ones that service state
kim roux says
i was 2 be sent a replacement phone and the old phone has been shut off……but i still haven’t recieved the new one and i can’t get through 2 support now, i can’t get any help because the old # is out of service……when will i get my phone? right now i have no phone and can/t even call 911. i did nothing wrong, but if the phone was left outside my apartment door , i’m sure it was taken. at least if u send it via the us postal system, it will go IN side my mail box! my old # is 248/805/3258…..please help as soon as possible.
Lisa VanFossen says
I have a safelink phone and the buttons and the screen are to small for me to see and I am having trouble dialing and sending texts to friends and family. I was wondering if there is another model that is bigger that I could transfer to? Also hopefully I won’t loose any of my rollover minutes that I have now.
Thank you
Lisa VanFossen
THERESA DEMARCO says
I NEED A RE PLACEMENT PHONE AS MY OLD ONE HAS BROKE. I TRIED CALLING BUT GET NO HUMAN TO ASSIST. WHAT DO I DO. THE NO. IS 570556-**** PLS ADVISE. TERRRIE DEMACO
Patricia Arden says
Assurance Wireless claims they have no record of my account or phone number, although their name is all over the documentation that came with my free govt. cell phone, so how do I replace the phone that was stolen on the bus last week? After searching the web, I found all kinds of fraud alerts for Assurance Wireless, so I suggest the Florida govt. take a look at this shady company or dump them for Safelink.
Don McCartha says
I have a old Verizon LG free phone that I got last month which I just started to use reason being that I was using up the minutes on my Net 10 phone. The Verizon doesn’t hold a charge for more than a couple of hours and wont charge properly. Can I get a replacement phone or is there a way that I can get free minutes switched to my Net 10 which is also a LG?
Cece says
I am inquiring for my sister, she is elderly. She received her free phone in June, 2014, it is broken and needs replacement. She went to Telscape, service provider, and was told they cannot help her. How does she go about to replacing or repairing phone. You don’t have this type of information on your website.
FreeGovernmentCellPhones.net says
We don’t have the info on our site because we expect the phone providers to act responsibly. It’s inexcusable that Telscape would not offer a new phone even with a charge for it. All we can say is to try again with them and ask to speak with a manager. They should at least sell you a new one for twenty bucks or so.
Brandy Green says
Im not sure why but my phone is locked down and it says for me to enter PUK. What is that and what am I supposed to enter or do to get it off this screen and be able to use my phone?
FreeGovernmentCellPhones.net says
PUK stands for ‘PIN Unlock Key’. It’s a unique code that is linked to your phone or specific SIM card and is usually 8 digits long. Some phones may ask for a PUC code instead. This stands for ‘PIN Unlock Code’ and is exactly the same thing as a PUK Code. You need to get this from you mobile ohone provider after answering some security questions.
Nikko Lynette Schmitz says
Please deactivate my phone was stolen last night, I can’t call. 702.712.****.
FreeGovernmentCellPhones.net says
You need to contact your phone provider.
Carolyn Jo Thompson says
I lost my phone but found it and they already turned it off how do I get it turned back on with my free min I can’t afford one you can call me on safelink or reset my min 1 850-586-****
Jessica says
I lost my virgin mobile phone. Will I have to pay for a replacement or would it be free?
NOEL says
la pantalla de mi telefono se ve en blanco. se puede reemplazar?
Tricia Rutenberg says
Lost my phone in December. 336-847-****, was unable to contact you in month of January. ! Very frustrated getting a replacement phone!!! Talking to a Human Being would be awesome! It would be a miracle! Mom’s number 336-267-****, if u have any questions. Don’t do E-mail. Tricia *******
FreeGovernmentCellPhones.net says
WE cannot help you here, as we are not a phone company. You’ll need to contact the company directly.
Jamey pingree says
How can I find out which company I have? I lost my phone and I never new what company I have
FreeGovernmentCellPhones.net says
There is unfortunately no way to know.
David A Fiebiger says
I lost my phone. How do I find out which company it was?
christina adams says
I have already ordered my new phone and I haven’t got it yet so I am writing to you too see were my replacement phone is it has been almost over a month ago since I have called you to get the replacement phone so it would be nice to get the replacement phone please
Birthener Joseph says
I actually dropped and broke my phone. Its dead and won’t come on at all. I do need a replacement pone. Thank you!
Wendy Fulmer says
I have lost my cell phone. How can I get another one
FreeGovernmentCellPhones.net says
You would read this page, above, to learn what to do.
Janet Boyce says
Someone gave me a flip phone that he used to get Safelink service from. Since all the phones sent to me by Safelink haven’t worked, and this flip phone did, can I transfer my Safelink service to this flip phone? How do I do that?
Jenny says
I have a safe link . I am not sure what happened, this is what appears on my phone….. ENTER PUK OK SOS ?????? I have called Tech support several times today.. My phone still is inoperable am unable to talk with any tech support person tech support number doesn’t give that option, I only get hung up on…….
Penny Atkinson says
I received a tagmobile free government phone and for some reason it no longer will work. The only came with one sim card and the sim card was in the spot where the other sim card that goes with it was empty so there was nothing I could do about it. How would I go about getting a new replacement phone because the one I have is not working at all and the charger is not any good either. Please let me know what to do. My address is **** Ashleman, Waco, Texas 76705. My home phone is 254 799-****. Hope this problem is resolveable. Thank you, Penny *******
FreeGovernmentCellPhones.net says
All the info to get a replacement phone is on this page.
Aurora says
Hello someone stoled my phone
FreeGovernmentCellPhones.net says
Please read this page.
alma says
my phone was stolen i need a new phone
FreeGovernmentCellPhones.net says
Please read this page.
EriaLicia Neisler says
I have lost my phone and need a replacement.Thank you
FreeGovernmentCellPhones.net says
Please read this page.
Jeanna Dodd says
I’m having trouble my messaging is
Going crazy it prints any letter it wants I’ve tried all the selections and still don’t work.do u know how to fix this or can I gat a different phone. I hope I’m not asking for too much
Lynn Williams says
Hi I called about a week and a half ago and suspended my service but im still on the list, if you would please take me off. I lost it quite a while ago now. Im going to call again to make sure you got this as soon as I get to a phone that im not using there minutes. Thank You, Lynn Williams
FreeGovernmentCellPhones.net says
Hi Lynn, we’re not a cell phone company. You’ll need to address your comments to your company. We hope you get it worked out.
Cecil A, Sollers says
Who do I call for service, I live in Oregon. I. need a replacement my phone is broken.
FreeGovernmentCellPhones.net says
Please go to our Oregon page:
https://www.freegovernmentcellphones.net/states/oregon-government-cell-phone-providers
Cecil A, Sollers says
I need to replace my broken phone who I contact?
FreeGovernmentCellPhones.net says
Please read the article on this page, which was written just for this purpose.
Gary Bonnell says
How do I locate an I-phone assurance wireless will honor. I want to upgrade to a better phone
Aida Cruz says
I lost my safelink phone how can you help me
FreeGovernmentCellPhones.net says
Yes, we can help you. The article above explains what to do and we mention Safelink specifically.
DUANE CORN says
I READ “BEFORE YOU POST YOUR COMMENT” #2 (“HOW DO I GET A REPLACEMENT PHONE?”), AND I KNOW SAFELINK REPLACES THEIR PHONES, BUT THEY DON’T SAY HOW. WHAT DO I DO??!!???!!!
Michael Hayes says
I lost my phone; How do I get a new phone; I’am a vet. with no job, I’m living at a place for homeless vet.
can you help?
Thank you
Monica Marquez says
Hi i recieved a free government phone and im not sure what service its with its a basic free phone its service shows at&t service but every since i got the phone it has never allowed me to get service to make calls or texts so who do i contact for the malfunction inthis phone and how do i know what service i signed up with please help
brenda newman says
I lost my safelink phone..how do I get another one? thank you Brenda newman
ernest gordon says
l, have lost my Safelink Sunday night, with all my contact in it. Thank You. Ernest Gordon
Angelo Jones says
I had a safelink wireless phones that was broken and I was wondering will you all send me a replacement phone.
Andre mills says
I’m wondering if there are any companies in oklahoma that will allow me to use my current cell phone?
tami mattingly says
My mother Linda Barton lost her safelink phone. How does she get a replacement? Her code number is ********. Thank you
FreeGovernmentCellPhones.net says
All info is on this page, just read it please.
Debra Cisco says
I need a new phone can I get my own and have it turned on through you
FreeGovernmentCellPhones.net says
Debra, we are not a phone company. Start with our States page and call the various providers.
https://www.freegovernmentcellphones.net/states
TarakayE MUnsee says
The California Lifeline does not mention to you the available, “FREE” internet plan through FreedomPop, or The CAlifornia FREEdom Plan that’s available.
tina says
iI HAVE LOST MY CELL AND DONT KNOW WHO MY CELL PHONE PROVIDER IS. WHAT DO I DO? PLEASE HELP
jennifer Bowers Smith says
I lost my phone, can I use any cell phone or ya phone?
Diane says
Is there a secret to getting a human o the Safelink number who can fix my problem? I have the replacement phone and they activated it without transferring my current phone number or minutes to the new phone. The old phone still works but is old and defective – buttons don’t work well, callers cannot hear me as if I’m on mute, etc. I tried calling Safelink several times and used the LiveChat on their website but after being told they have transferred my phone number, it is still on the old phone. The person on the phone number (once I got around the robots) is trying to tell my my phone number is expired and she can make my new phone a regular Tracfone, but I don’t want that. She also can’t find my account with my enrollment ID, even though Safelink gave me that ID number and I can use it on the website. I told her to just not do anything because I’m afraid she’ll mess up my account more. This is very frustrating.
Diane says
UPDATE: Safelink has totally messed up my account to the point where I’m not even a Safelink customer anymore. Both phones are now regular Tracfones. Wow. I don’t know what to do now.
TarakayE MUnsee says
I know, just having to use your dads phone sucks!
joyce Thomson says
I have lost my phone it is very inportant that i get another phone i live in a homeless shelter it is my only way i would be able to get a apartment or a job please help
Patricia Vitti says
I have lost my phone and to replace it. Can you help?
FreeGovernmentCellPhones.net says
Yes. Please read the article above.
lupe says
I lost my phone need a new one wht do I do? Can I keep my same number? Please help me ,! Thank you,
miguel santiago says
My phone screen doesn’t work and it freeze I can’t send it back because I am a sick person with multiple ilneses, and I can at least dial 911 in case any emergency .can I purchase a phone and change the sim ,I have a life wirless phone and my number is 787-636-**** ,please help
MARGARET JARVIS says
THIS IS FOR SAFE LINK COMPANY.
DEAR SIR: I PICKED UP MY PHONE TODAY AND IT SAID I NEEDED TO BUY MINUTES. I CALLED SAFELINK
I WAS GIVEN 4 DIFFERENT NUMBERS TO CALL. I WILL BE 82 YEARS ON MONDAY. I AM HARD OF HEARING SO
THAT WAS THE REASON FOR FOUR DIFFERENT PLACES TO CALL. I HAVE MINUTES ON MY PHONE. MY PHONE
NUMBER IS 321-258-****. I JUST WANT MY PHONE AND MY MINUTES NOT A NEW PHONE TO COST TAX PAYERS MORE MONEY. CAN YOU HELP ME?
anonymous says
I work at a living assistance facility/ nursing home. The facility administration orders all the residents safelink phones however she has the stacked up on her officer floor for at least 4 months and will not distribute the elderly folks their phones. Im concern as to why has she order the phones which has every residents name on the but will not allow them to have their phone, two of the elderly people phones has passed away with the last two months. ******* ***** is the name of the facility and the address is ***** ***** avenue, Miami, Fl 33177 please don’t send anymore phones to this places it ran like a jail instead of a alf.
FreeGovernmentCellPhones.net says
We’re sorry to hear that. You can file a complaint here:
http://www.usac.org/about/tools/contact/default.aspx
Robert Barlow says
I amute and lost my phone. i need it to text it is my only way of communating please send replacementm
Len Baker says
I get air wave for my t.v .how can I get gov. help for internet?
jacob trego says
my phone barely works. I have requested a new one but have had no success. I am not willing to have my minutes taken seeing as I usually pay for them , and that my 9yr old daughter now has to use it also.. Not to mention this phone is junk.. I may as well go to one of those phone tents on the side of the road and get a decent phone, that makes my 20 dollars every other week for more minutes worth while… Since your not my cell phone company and this is the only phone I have, my confidence in safelink is now lost………. Sincerely,
Jacob Trego
Taraca Dennis says
Im with safelink and I requested a replacement phone almost two weeks ago and have not received it yet
Chris says
quick, call them back !!!! I have been arguing with safelink since Jan 31,2015. I got my phone for Medical reasons and after calling Safelink to say I lost my phone, they have not sent a replacement phone 3 times: Jan. 31, Feb14, Feb 18, Feb 26th. So I went out and bought a Tracfone and I finally, got service 3/4/15 but lost my number that I have had for 9 years and that I need for the hospitals, doctors, waiting lists of all the various research studies that I have applied for help. They told me each time that I would be able to get my number transferred to the replacement phone. They do not comprehend the dramatic effect this could have on me !!!!!!!! I don’t know what to do, the supervisor’s supervisor just kept repeating my phone number is no longer available! They could be taking my life.
Bridget Bush says
My phone service is thru safelink, and my phone just stopped charging and if I can get it to charge it will come on and go right back off. I need a replacement phone…
FreeGovernmentCellPhones.net says
Please read this page and you will know what to do.
Melissa Cessna says
I am unsure of which company I have my cell phone through….however, I accidentally washed it and need to get a replacement phone if possible.
arthur woods says
I lost my phone, reported it stolen, the phone company claims they sent me a replacement which I never got, I’m homeless but now have a place to live. I contacted my Congressional Representative (Andre Carson of Indiana where I currently live, went to his office to fill out a complaint because now every time I go to apply for a phone so I can have a phone I’m told I already have one and I’m DENIED a phone because supposedly the FCC still shows I have a phone which is NOT correct!!!! I CAN’T SEEM TO GET THIS STRAIGHTEN OUT SO I CAN GET ANOTHER PHONE!!!!! WHAT THE HECK CAN I DO!!!! CAN’T GET A JOB BECAUSE EMPLOYERS HAVE NO WAY OF CONTACTING ME TO SET UP AN INTERVIEW!!!! Went to Congressman Andre Carson office last year to try to get some assistance and I STILL can not get a phone!!!!!
WHAT THE HELL CAN I DO????? SOOOOOOOO FRUSTRATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Jessica Garcia in Congressmen Carson office is the person that responded to request but STILL nothing!!!!!!!
Shasta Chester says
The home button does not work anymore and i have minutes on my phone but i cant receive incoming calls. Everything else works though. Could i possibly i get another android smartphone. It would be great if yuo could replace it. Thanks again
Sally Armour says
Someone in my own house had stolen my lifeline cell phone. How do i find it
Kristin says
Can I change my minutes and my safelink number to any prepaid phone? So I don’t have to wait for a phone……
nancy campbell says
Buy a track fone. It won’t cost you anything on transfer just the price of the phone. I got one at dollar Gen for $5 and one from Walmart fo9.99. I called tech support (after activating my new purchased track fine) and got my minutes loaded to one I purchased immediately. You must know your ID no. And your phone no. Or your phone no and your serial no from free phone. And I’d and serial number from new phone to have agent transfer. When you call 1800378-1684 for safe link replacement line you push 1 for eng. Right away…then listen to recording and she will ask if you want to take a survey (don’t push anything, just keep listening) and when she comes back on push 4 she will come right back on and say…if you want to…push 6. Then you will hear a gentleman say “tell me the number you are calling about”. You reply “I don’t have one”. An actual agent will then come on the line…give him the number to freephone sent to you and tell him you purchased a track fine and want your minutes transferred. It will be done by the time you hang up…usually takes 20 minutes or so…but it works.
Jenny Royal says
If I understand right then you do not replace phone , my question is can I by a phone and still have my minutes add to the new phone I by
suzi says
Get you a tracfone from $ store take back off get info numbers off “sim card” careful dont bend sim card write them down, look in prepaid section for rest of numbers you need. You will need sim card # plus “IMEI”#? Call the tracfone co. tell them you bought your phone need it activated.Number is 1800 867 7183 to tracfone. Good luck
christopher jones says
I would like a replacement phone and my current phone number suspendent due to a lost phone and i don’t want anyone using my services or my carrier may misunderstand my problem. I do by chance have a old government phone and is it anyway possible that one may get it activate,if not one willing to wait the proper time until this matter get resolve. Thank you,tremendously.
somphinh manivong says
how do i get a replacment phone.
FreeGovernmentCellPhones.net says
You read this page.
Robert Kimball says
I am using my son in-law’s email address for I do not have a computer. My current phone will not hold charge any longer. It is old cell phone. It was very useful and I surely could use a new one to keep in touch with doctors and my people who taxi me around.
Thank you for any help and assistance.
R.K.
cassandra horton says
I already have safelink phone service but my screen is busted and i have another safelink phone to use but i know the sim cant be used in another phone so how do i switch to my other phone with safelink??? Thank you cassandra horton
GLADYS M. PREAS says
MY .OLD FREE PHHONE IS BROKEN, AND NOT USEFUL..I HAVE HAD IT SINCE 1996. I CAN NOT MAKE OR RECEIVE CALLS..MY HUSBAND AND I ARE DISABLE, SO WE SURE NEED ONE WHEN GOING TO DR’S..AND WHEN LIGHTS ARE OUT..PLEASE TRY TO SEND ME THAT HAS GO..OD SERVICE..THANKS, SO MUCH FOR THE OLD, IT SURE CAN IN GOOD..THANKS, FOR ALL OF YOUR HELP!!!
Carrie Girardin says
My name is carrie, I have a phone from you and I have lost it, how do I go about getting another one? Please contact me by email, Thank You!!!
Marcelino says
I lost my assurance wireless and I wants to get a new one Gow can I get it ….
robert arthur says
my phone was stolen and i have another verison phone witch my old one was from verison but it was buget to can i transfer to this other phone and can i keep the mins that is left on it if there is any left thanks
Gail Hughes says
I lost my safelink phone and can not find it. I have tried calling the 1 800 378 1684 number many times only to be cut off and told to wait 15 minutes and call again. how do , who do I report this to and how can I get my phone replaced.
FreeGovernmentCellPhones.net says
Unfortunately, this is all you can do.
Cheryl Van Meter says
my phone fell into the toilet, accidently of course. I called the Safe Link number and they already had determined that I needed a replacement phone. They asked me when did I apply for my phone. I was unsure of the month so they asked me for my enrollment ID#. I didn’t write down the number in the correct order, so they wouldn’t send it. I was told to get the number first. I keep trying to find a way to hear the number again but none of the options given by the phone are leading to that option. How do I get the number?
tonya troutt says
my safelink phone has currently been stolen out of my home. I was needing to know if there would be anyway that I could receive another one. I cant not do a new application because it ask for my id number and I do not remember all the information they are asking for.
FreeGovernmentCellPhones.net says
Call your current cell phone provider and request a new one. There will probably be a small charge.
whittney says
My phone has verb stolen in I try to do a new application but it want let me do one!!!
Maria Rivera says
I loss my phone. last Saturday, please cancel my phone service. My number is 484-855-****. Thank you/
FreeGovernmentCellPhones.net says
Please read this page.
Sandy Trejo says
Cheap internet services
FreeGovernmentCellPhones.net says
http://www.cheapinternet.com
Dorothy LeClair says
I had a safe link phone which was working great,but a few months ago I had a fire in the trailer where I lived and I lost everything I owned including my home and everything I owned. So I was wondering if I could receive a replacement phone. I really could use it.
Kimberly says
My phone stoped working. it wont let me text call out or recive calls
Trista Jenkins says
My phone shows the puk is locked and it says my Sims card is now locked. How do I get it unlocked?
Latoya rogers says
Some one stole my track phone and I’ve called every provider and they said I’m not in there system how do I contact sum one
Mary Hodges says
I am on the Safelink Government Program. I have a LG Tracfone and I dropped it and cracked screen. Phone still works but I want to buy a replacement . What list of phones are copatible with my phone? Thanks!
charlestbrown says
my safelink phone quit working and I wqnt to end service so I can transfer my number to an assurance wireless phone.
otto says
How do I do to get a replacement a cellular phone Assurance if I want to do by internet and I live in New York and I lost twice in the year? Thank’s.
christine dubreuil says
My phone just stopped working it wont even turn on for emergencies. I need a new one..
Dean Taber says
I ordered a replacement phone 2 &1/2 weeks ago and still haven,t received it yet? It was to be sent to **** Park St. Clearwater Fla. 33756, could u please check on it and let me know by email, Thanks Dean G Taber.
FreeGovernmentCellPhones.net says
We can’t check for you, since we are not your phone company. You’ll have to contact them.
Frankie Jo Lewis says
My phone was stolen it is a safelink phone. I can not find a number to get a replacement. The prompt tells mone number to call 800-378-**** there is NO option for stolen or get a replacement. The phone # is 352-419-****. My enrollment is 5493385 it was ordered when I lived in zip code 34436. Please call my friend or email I really need a phone. Oh I have moved since then.
Thank YOu,
Ms. Frankie-Jo Lewis
Darlean Burnell says
I have lost my Safelink phone and have tried to report it for over a month but have been unsuccessful. I have called every numbers and have tried to reach someone through email with no success. Can anyone offer assistance?
Megan howe says
Aplyed for phone and they never sent phone so I can cancel their phone in califorina it in unlimited calls and TeX and the co .i didn’t want said I would have to send their phone back so they can cancel it wears our phone ppl
joseph richardson says
I need to get my old phone turned off and have my replacement one activated. please help. each time I try to activate m account. I cannot get to my page.
consuelo leiva says
my phone is damage l need other phone please l call this phone 1800 378-1684 nobody answer
Carl Bavido says
I need to replace the battery the old battery is dead. Where can I get one?
greg carter says
i sent my damaged phone back to reachoutwireless in the box they requested.paid for the return postage ,track #, the whole 9 yards.THat was in july 2014 ! nothing still!!! contacted them, seveal time for an update. NOTHING!!!!!IT’s December. My phone number still active ,goes to voicemail when called. my gov. benefits program is still paying for my phone.Reachoutwireless-Nexus comunications are receiving profits for a phone servive that i am not able to use. no wonder California is broke. personally i think it’s a bunch of B-S.! sincerely- a totally unsatisfied with the situation. .call me if you have a solution…..wait i dont have a phone.???
K. Nikolaus says
When I had problems getting in touch with Reachout Wireless, I called the California Lifeline Administrator and they gave me a telephone number that THEY used to contact them and lo and behold, I actually got a live person from Reachout Wireless on the phone! It still took a little time to get my problem solved, but I called them repeatedly and stayed on the phone with them until they gave me a tracking number to verify that they finally sent my phone. Yes, it was a pain, but especially with the problem you have, the Lifeline Administrator would want to know about and should be able to help you get it resolved. Wish I still had that phone number for Reachout Wireless but I’ve moved several times and lost it. Good luck.
Shirley Burton says
I originally had applied for a safe link phone in 2008. I have since then lost that phone and have tried on several occasions to get another one. When I try to reapply because I have moved several times, it keeps telling me I already have an enrollment pending. No, I do not have the enrollment number, therefore I can’t get any further in the process. I moved recently and am trying again to do this and still can’t get any where. Please help me. Thank you, Shirley Burton
jimmy shempert says
hi my name is jimmy shempert my safelink goverment phone came up stolen and i was woundering if i could get a replacement phone at no charge to me and deactivate the stolen phone
Rosie Reese says
My safelink phone is broken it will not even turn on or do anything for that matter so I bought a tracfone and would like to switch my service to is that possible for me to do?
Lynn Messier says
When I text on my safelink phone and press the #4,the pone shuts itself off. Can U help me?
Gerald Slyziuk says
Trying to transfer my number to new phone ,old one not working when i called Safelink number took over a hour still not accomplished is there a web site i can use .thanks.
angela pitcher says
my phone got wet and will not come back on. I need another one
FreeGovernmentCellPhones.net says
Contact your cell phone provider. See information above.
jasmine brown says
My phone Ben stolen and I don’t who and then you my minutes right now can I have that phone shut off and can y’all send me a nother phone please my address is **** ravine ave Rochester NY 14613
FreeGovernmentCellPhones.net says
You have to contact your cell phone provider. See info above.
Rhonda R. Hudgins says
Didn’t anyone read that they published this page as a public service just to help those with the phones know what to do if they were lost or stolen? They [this webpage] are NOT the company you [or in our case my son] have your phones through … THIS IS JUST AN INFORMATION PAGE …
Tina Zinda says
I had recently lost my Safelink Free Phone 🙁 How do I go about getting a new one? Sorry…….
kristal friesland says
my safelink phone got stolen how do I go about getting another one
FreeGovernmentCellPhones.net says
Read the page the wrote specifically for this subject, above. Thanks.
sandy shapiro says
My safelink phone was broken. I haven’t ever had to replace it, so I was needing to know what to do?
Raymond E. Kelly says
My phone was stolen & I really need it replaced, but I have no money to do so. How can I get it replaced for free?
corretta norris says
i havent receive my replace phone yet,how long will it take
robert matchett says
i dropped my assuance phone and broke the glass screen on the veiwfinder.i have had the phon for well over a year.im i elligable for a free replacement phone.thank you
corinthea avery says
Hi I never received my phone and am being told that my minutes have been suspended so pls contact me at 850-607-**** ext 125
FreeGovernmentCellPhones.net says
You will need to contact your cell phone company about that.
Wanda B Patterson says
I have a safelink phone I’ve been calling for 3 months about my phone being lost and can’t talk yo nobody the options they give turn your phone off then turn back on then they say call back if you still having trouble. call back and hang up.I need to talk to a representative to tell them I don’t have a phone to turn off.HELP ME IF YOU CAN!! OR WILL I HEAR BACK FROM YOU?? OR IS THIS A WASTE OF TIME?????????The # i’ve been calling is 1 800 378 1684
Adrienne Hardman says
I lost my phone i need a new one call me on 267 988 **** to contact me plz
FreeGovernmentCellPhones.net says
You’ll need to contact the company.
johnnie miller says
my phone is broken and I can not use it it has been less than a year and I can not find a number to call for help or to replace it help me please
Cathrean N Simms says
I NEED A REPLACEMENT PHONE I LOST MY PONE ONE MONTH AGO SO I CAN NOT USED MY MINUTE IF I DON”T HAVE APHONE YOUR WROTE ME AND SAID I NEED TO MAKE A ONE CALL A MONTH EVERY TIME I TRY TO CALL NO WILL TALK TO ME I NEED TO TALK TO A REPSATION THANK YOU
Alireza AzmoodehAmlash says
Hi I lost my safelink phone along ago and last month sometimes after Oct/20/2014 a black lady with a young teen ager with some safelink phons in their hand came to me by Fordham road and Creston ave and asked me if I want a free safelink phone and then they asked about my information and entered it in their system , and when I was busy they went away , please stop that , thank you , best wishes,Alireza AzmoodehAmlash.
FreeGovernmentCellPhones.net says
Yes, we discourage people from getting phones from any street vendor (or street person).
Rolleen Card says
I have a phone that will not work anymore, it was a low income phone I cannot remember where it was from to get a replacement. Also is it possible to get a better phone than the flip phone I was sent? I am from Rhode Island any suggestions helpful.
Tina Lawson says
My phone broke February and I need a new one I called and they said I would get one in the mail and never received it
Teresa Diaz says
The LG Tracfone that I have since 2008 is not working anymore. I am not able to hear the caller or them hearing me. Please assist me at your earliest convenience.
My safelink number is 352-209-0851.
Thanking you in advance.
Teresa Diaz
Wanda miller says
I’ve lost my free wireless phone can I get replacement
Shirley Meyers says
My Safelinkphone needs to be charged every other day whether in use or not. What can be done? New battery?
Patricia Haines says
My SafeLink phone was stolen. I can’t remember the wireless company that I got the phone from, so I have been unable to close the account. Is there a central number I can call to get this service cancelled?
Free Government Cell Phones says
That’s a common problem, Patricia. We wish we could help, but there is no central number to call for the program.
chuck robbins says
My phone never arrived through the mail. Is this considered to be my fault or is it the responsibility of Assurance to make sure the phone gets delivered to me? Thank you for your assistance.
jerrystiles says
i lost my cell phone ,can it be replaced
ANGELA HESHER says
Hi safe link I am Angela hasher I get food stamps and I got a phone from you to help …………. my phone got damp and I can’t use it only when some one calls me some of the numbers do not work and I can’t tax on it or I would like to know how to get a replacement if I could please thank you and God bless yours truly Angela
Mary hall says
My sons verizon wireless fliptop’s charger is broke how do I go about getting a replacement from reach out wireless gov. Phones he is unable to charge phone- he is special needy child and he needs the phone- thank u for a quick response
BRENDA STEART says
I AM VERY SORY TO BOTHER YOU.,MY PHONE IS BROKE, THE SCREEN IS CRACKED AND NO LONGER WORKS IS THERE ANY WAY I CAN RECEIVE A NEW ONE? MY GREATEST APOLOGIES!!!!!
Patti Stephens says
I have safelink. The charging port cover of my phone came off and charging is getting hard to do at times. I was wondering if I get a new straight talk cell, such as Samsung Galaxy S III, Samsung Galaxy Ace or ZTE Solar, would I still be able to use safelink? I would hope to keep my number and my minutes. Thank you.
Nancy Harpster says
What’s the answer to this question? What type of plans are available?? Came across a site that showed these types of phones, no sure which it was that actually has LG Phones, Samsung etc….??
Patti Stephens says
The phones I mentioned are straight talk
Ashleigh Melissa Coles says
To Whom This May Concern,
My Name is Ashleigh M. ****, and my Safelink Wireless Phone was stolen from me three days ago. I am currently on welfare in Newark, NJ 07108. I live at *** Chadwick Avenue. My Social Security Number is ***-**-****, And My name is Ashleigh M. *****, m birthday is 04/01/****. My number on my family first card is **********
Free Government Cell Phones says
Leaving this up, redacted, as an example of what not to post on a public forum.
CHRISTINE M CULTEE says
STOLEN PHONE AND SOMEONE IS USING IT AT THIS TIME AND WANTED TO SEE ABOUT GETTING IT TURNED OFF AND SEE WHAT CAN DO TO GET A NEW ONE PLEASE AND THANK YOU!!! ALSO THE NUMBER IS 360-746-**** AND ALSO IS THERE ANY WAY TO TRCK THE PHONE SO FIND IT?
michael medeiros says
I lost my phone and your site is useless in helping me get another
stacey black says
I lost my phone and need a new one cause when I call all the assurance wiresless numbers they tell me its saying I got one and want let me apply for a new one.
Patricia Bogseth says
My cell phone has a large crack and does not keep a charge anymore. How can I get a replacement.
Thank you. patricia bogseth
Norma Langford says
my phone broke and I need to get a replacement from assuance wireless / virgin mobile
Free Government Cell Phones says
Well, then according to our article on this page, you should contact Assurance Wireless.
Marie Laplante says
Her phone has been broken she would like a new one
Mary A. Williams says
I need to swap my assurance phone as it will not send a text, save or edit a contact,view a number, or call voice mail. How can I get another phone.
Free Government Cell Phones says
I believe we’ve addressed the question with the article on which you’ve posted your comment.
DENISE BARKER says
DENISE IS MY DAUGHTER WHO IS LEGALLY BLIND. HER SAFELINK PHONE WENT THRU THE WASHING MACHINE AND NO LONGER WORKS. HOW DO WE GO ABOUT HAVING IT REPLACED??
SHE REALLY NEEDS IT IN A HURRY. AWAITING YOUR REPLY.
ROLANDE POMERLEAU,(DENISE’S MOTHER)
Free Government Cell Phones says
I believe we addressed this very issue with the article on which you just commented.
Angie says
I lost my Assurance wireless phone or some kid stole it I had 1 replaced already I need another one how do I go about getting one not sure if I buy one from the store it will be compatible with the service provider.
Free Government Cell Phones says
You need to call Assurance.
Rhonda Mayfield says
I can’t’ ever get an actual person to report my phone lost…I have been trying forever!
Free Government Cell Phones says
It’s sad to say the customer service at these companies is substandard.
Sally Crow says
I have lost or misplaced my Safelink phone. How can I get another one and will l have the same number.
Free Government Cell Phones says
See above. Call Safelink. If you call soon enough you should be able to keep your number.
denise says
Mi teléfono no funciona que debo hacer?
jacqueline caccavari says
Hi, I am in desperate need of my cell phone. I live in a rural area and no transportation or buses. I am also a full time online student and need my cell phone for help and instruction.Colorado tech. Online Campus. My phone number was (760) 660-****. (I am pretty sure that was my number) My phone was Assurance and I loved it. Thank you so much for your service as it is very much appreciated.
jacqueline caccavari says
Need a new Assurance Phone my phone was ran over by a car.
Tamara Haslam says
I need a new phone some one took my phone
rick carrillo says
My name is Rick and I work for safe link this is my first time browsing this sight I would like to help you all but unfortunately I can only help in Illinois near the Chicago land area 630-902-****.
tina lindstrom says
my safelink phone has been crushed, I’m still enrolled but have not used since accident How do I get another
Karen Reiland says
I lost my phone but do not have mother phone to call you on. How can I replace the phone- online or such?
.
leopoldo zapata says
i loss my phone and i need a new one.please help me abtain a new one.
angie bibb says
Someone stole my. Phone i need to deactivate it and get a replacement phone think you. The one# is85022****
Troy Owsley says
my phone was taken from my daughters car
Troy Owsley says
is there any way you can help me get a phone mine was taken from my daughters car
Thipphachan says
I lost my sefelike wireless phone after I reciped the phone but I didn’t activate it yet what should I do?
Tina G Williams says
iI have lost my phone and would like to get a replacement; if at all possible .
Free Government Cell Phones says
It may be possible. Read the article on this page to see what to do.
Briggette Blair says
My phone was stolen, what can I do about it??
debra hocutt says
yes my phone was stolen but I went and bought a tracfone phone from the store so what do I do to get the same number from the gov
BEN MCRILL says
HOW DO I GET MY STOLEN PHONE BACK
Tabitha says
I lost my phone in June I had my service canceled how can I get a replacement phone with the same phone number
Timothy McIntosh says
My PHONE WAS STOLEN, HOW DO I GET A NEW ONE FROM SAFE LINK
Free Government Cell Phones says
Please read this page.
Andrew Hollender says
I lost my assurance phone and can’t remember the password. I have called assurance and they keep telling me they will mail my account number but they dont i have tried 3 times. What can i do?
CAROLYNE HEWITT says
I LOST MY PHONE!
Free Government Cell Phones says
OH NO!
Amanda Smith says
I need a replacement safe link phone my daughter broke my and I can not located my phone at this moment to uptain the serial number on it.I have the phone number and my new enrollment number but need a replacement phone mailed to my mailing address can you please aisit me at any time today threw my email I have no phone Thanks for your time Amanda Smith
DeeDee says
lol
tara says
I need my cell phone replaced cuz I lost it
Suzie Sidell says
One of our emancipated youth had a phone, however, broke it, is he able to have this phone replaced?
Free Government Cell Phones says
You have to ask the particular phone company to see what they say. There may be a charge.
joseph gutierrez says
lost my phone, need a replacement asap, single father of three waiting on calls for jobs for the winter snow.
Free Government Cell Phones says
Please read the above page.
Raisuzzaman says
my wife have a free phone but now its not working.she lost mobile paper.she forget which company give her free phone.let me know how i got mobile company name.thanks
Free Government Cell Phones says
No way of finding out, unless you can still call 611.
Sandra Frazier says
I lost my cell phone and I need to get another one. this is my life line because I fall a lot. please tell me how I can get another one. I don’ have money to get one. I’ve tried calling the phone to no avail. I really need your help.
SHERRY PARTON says
I HAVE ALREADY CALLED AND REPORTED MY PHONE LOST THEY ARE GOING TO SEND ME ANOTHER ONE
nichole l davenport says
ok check this out! either my phone was stolen or its just lost but either way i dont have the phone anymore the number was 816 328 **** and since i recently mysteriously lost the phone i have tried to apply at q-link can u please cancel this safelink account so that qlink can accept my app please. If that is an impossibility then please tell me how i can go about getting my phone replaced
Free Government Cell Phones says
We are unable to cancel anything as we are not a phone company. You need to contact Safelink.
jeanette ivey says
My phone wont charge am with safelink how do I contact them
Free Government Cell Phones says
Call them at 1-800-378-1684
claudia rivera says
I lost my phone and I can not get anybody on the two numbers I have for safelink. Can you please help so I can get a replacement phone.
Free Government Cell Phones says
You’re not going to like the answer, but you have to contact Safelink.
Free Government Cell Phones says
Sorry to tell you, but you have to contact Safelink.
alfonso wood says
I lost my phone , the telephone number is 601-334-**** I do not have a serial number. m
Free Government Cell Phones says
Call your phone provider.
Jackie caccavari says
I lost my phone in PalmSprings cal.What do I d.
Debra Franken says
My charter only works some times , phone only vibrate it don’t ring.
donetha ford says
my phone is constantly interrupting and always on low battery.
alroy crowder says
i have had my phone at least 6yr i think it got wet now it comes on and and buttons do not work all the time when push can i get a free replacement or do i have to purchase a new one??
Free Government Cell Phones says
Your provider will charge you for one, but yes you can.
sandra says
I can’t get another safelink phone, but can I get my own phone and have safelink service
Ronnie Walker says
Lost my phone on vacation. Can I get a new phone with same phone number?
Ellena Metts says
I lost my safelink phone. I want to cancel it.
Free Government Cell Phones says
You need to contact Safelink Wireless.
Naomi Damon says
I have lost my safelink cell phone. How can i receive another one?
Free Government Cell Phones says
Contact Safelink.
Elsa says
I lost my phone, but I got one. What do I do next?
Terri L. says
I’ve had my phone for years now and I can’t remember which provider I’m with. How can I find out?
Free Government Cell Phones says
First of all, if you can dial out, try 611 to reach customer service. If you cannot or it doesn’t work, we don’t know how. That’s a question a lot of people have, and we don’t have an answer to it. We wish we knew how.
machelle siedlik says
I drop it and the screen is broken were the is no picture
james maloney says
I lost my save link cell phone. How do I get a replacement?
Free Government Cell Phones says
Contact Safelink Wireless.
Scott maurier says
I have Lost my safelink phone and need a replacementASAP…. Have a 5 yr old n no way of communicating… Please help
Free Government Cell Phones says
You need to contact Safelink Wireless.
viridiana Cisneros says
My cell is acting funny, I want to buy a new one where can I buy one or order one.
Debra Cox says
I lost my phone (Tracfone LG 306G. How to replace, please?
Please help
Free Government Cell Phones says
Contact Safelink.
lydia thomas says
I lost myphone been tying to contact safelink for to months need my phone keep trying these stupid ass numbers and cant talk to anyone my safelink number is 478-213-****,cant get a working number so im using the computer for help.
lydia thomas says
I lost my safelink phone been trying to get in touch with safelink for the last two monhs, ths is crazy I need my phone and my minutes, my number is 48-213-2807.
DOTKAM says
I HAVE MY OLD TRACKFONE , BUT I JUST RENEWED MY FOODSTAMPS. MY QUESTION IS CAN I GET THIS TRACFONE REACTIVATED, OR CAN I GET ANOTHER ONE EVEN THOUGH MY ADDRESS IS IN THE COMPUTER ?
Becky Brannon says
I washed my cell phone in my shorts pocket, I’ve moved down the road from old address it’s 703 Centerhill rd. Sylacauga, Ala. now Please Help me with information to how to get it replaced! Thank You Very Much!
mary Williams says
I lost my phone so how do I go by getting another one.
charlotte says
My sister has a lifeline cell phone and lost her charger. Can I get a replacement for her? Or where can I buy a compatible charger. Tried LG site and tracfone site. No luck Thank you
karena says
My phone is lost??I need another one?
Ruth Dow says
Someone stole my phone l have no other phone would you please help.It was on when it disapeared. I have had different people call it only get voicemail.The number is 207518****. Thank You
Free Government Cell Phones says
YOu need to contact your phone provider.
Kenneth L. Smith says
I may have made a mistake. I did sign up for Access Wireless from a street vendor. However, service was ok except my phone was stolen and now I can’t find the number anywhere to have service discontinued. Please have my phone disconnected. My number was 615-818-****, Nashville, TN
Free Government Cell Phones says
Here’s there phone number: 1-866-594-3644
Kenneth L. Smith says
Thank you for being so kind and posting the phone number to call regarding my stolen phone. However, I have not been able to get through. Wait-time is tremendous and I have no landline and people can’t let me use 30 minutes of their air time. Access should have better communications system for those that need to talk with them ASAP. I will keep calling–maybe at 3:00 in the morning. Thanks again kind person.
JOHN ALSBROOK says
some one took my phone,i need a new phone
Free Government Cell Phones says
Cal your phone provider.
Leroy Mclean says
The charger wire is broken; is there anyway I can get a replacement?
Free Government Cell Phones says
If it came broken, call your phone provider.
albert mingo says
after fours yrs the of using the same phone from assurance wireless the connection from the chargers will not let the phone charge, I feel that after that manys yrs I should get a free phone
I just use for local and emergeises only the I love the phone and I am on a fixed imcome and
a am 65 yrs old with poor eye sight
thank you
Sandra Norman says
I/ve had my phone for about 3 years and now the buttons just don’t work. Is there any way I can get another phone. I really need this phone.
Free Government Cell Phones says
We really doubt a company will give you a new free phone after three years. But they will probably sell you a replacement phone very inexpensively. Give them a call.
jonathan crabtree says
I found my phone
jonathan crabtree says
I meant I found my assurance phone
Free Government Cell Phones says
Awesome! Where was it?
maggie ann drew says
i need to have my phone to be turn off
Free Government Cell Phones says
Contact your phone company to tell them.
jonathan crabtree says
An Uncle stole my phone
Free Government Cell Phones says
Call the police on him.
Erica says
I lost my safelink phone can you please send me a replacement
Free Government Cell Phones says
You need to contact Safelink Wireless and ask for a new phone. You may get one free, but you alos may have to purchase a new one.
Erica says
I lost my safe link phone can I get a replacement pls
Free Government Cell Phones says
We aren’t your cell phone company; you need to contact your provider.
Ruth Dow says
I have lost my Safe link phone.Please help only phone l have .Thank You
Paige says
My assurance wireless phone sounds like the speaker is cracked and I cannot understand anybody talking. It is past the first year that I have had it. I tried to buy a phone but they say that I cannot transfer service because it is an assurance phone and is government issued. What am I suppose to do for a phone if I can’t buy one and it is past the year warranty?
treagos says
I lost my phone and was wondering can i get a repacement phone didnt know that i could get one.but thanks and have a nice day.
Free Government Cell Phones says
That’s why we wrote this article. For you to read.
P.I. says
I have a safe-link wireless phone. I have had this phone for more than a couple years. The reception to the phone is bad, and it drops the calls and/or cuts me off in mid-sentence. This is frustrating since potential employers and loved ones call this phone. I can barely hear the caller sometimes. Also, when I make a call I am getting restriction code 34. What does this mean? Sometimes, I don’t use the phone because I can’t make calls that are not dropped and/or the reception is spotty and bad. How do I receive a replacement phone immediately. I don’t want to miss out on any job opportunities, because this phone is currently not functioning properly. I am greatly concerned and worried. How would I switch to another provider, if the problem is not resolved. I could not call 611 without the call dropping, and then restriction code 34 stopping me from dialing the number again. I need help right away like yesterday. Can someone please help me?
Signed Frustrated
P.I. says
I know I missed a couple of question marks in my comment, but I am not a happy camper about this situation. I apologize for those punctuation errors.
Free Government Cell Phones says
Maybe. Contact your phone provider to find out.
P.I. says
I am looking up my phone provider on the internet to try to find out what to do. However, when I call the 611 number I am unable to get through. Now, what other suggestion do you have?
Free Government Cell Phones says
None. We cannot divine who your vendor is. Well, we have one suggestion for the future: don’t sign up for a product from anyone unless you know who the company is. And don’t ever sign up for a phone from a street vendor.
james price says
i need a new phone sent to my address I lost my old one thank you
Free Government Cell Phones says
You need to contact your phone provider.
Angie says
I have a free government phone. All of a sudden, the screen went blank. It still can make calls and receive, but I need to see who is calling me and I need the contacts stored on the phone. I don’t remember the phone numbers of family and friends. I called the number to the person who gave me the phone outside of the Welfare office cause I qualified, but the number is not in service anymore. Where can I go to fix it or get it replaced?
Free Government Cell Phones says
The only way is if you knew the company it’s from. That’s what we don’t like about these street hawkers — they take your name and go. Maybe someone in the welfare office might remember what coampany they were.
Denise Passauer says
All I want is my Safe Link Phone replaced to me,, I had just called in an had it changed over to my maiden name of McFall
because I got divorced an didn’t want the Passauer last name… I had one of the very 1st safelink phones out,,,, An now it’s gone just help me out cause I hate being without a phone an being Disabiled….
Alan Mathews says
The phone won’t charge when I plug it up to charge the screen comes on to a white screen then flashes charge battery to low power off really fast on and off
noelia arias says
I lost my phone and I was wondering if I could get a new phone
Free Government Cell Phones says
contact your cell phone provider.
sandra sweet says
wondered if I can get a replacement phone the screen is cracked I dropped it on the pavement?
Free Government Cell Phones says
You have to contact your phone provider.
Alice p Stanley says
I lost my phone, do not remember number, and throw the box away, i did not think i was going to lose it can you help me, thank you
Joe says
How do I report my phone stolen
Free Government Cell Phones says
You need to contact the company that gave you the phone.
D.K. Foley says
My parents phone will no longer ring only buzz when someone calls. They cannot hear the buzz. All of the settings have been checked and it is not on vibrate. What do I need to do to either have it fixed or replaced? Thank you.
Free Government Cell Phones says
Contact your phone provider.
myron collins says
How do i know what phone company to call didnt have phone long b4 it was lost
Free Government Cell Phones says
There is no way we know of. We get this question every day. Everyone, please remember who you do business with.
Deone says
not like I do business with them everyday !!!smart one…
Christina bray says
Can anyone email me and tell me how to get another phone ??? Mine has been stolen and I don’t know the service provider here in Indianapolis… It was a free phone from our government…any help would be appreciated try everyone…
Free Government Cell Phones says
Your only choice is to go to our Indiana page and contact the vendors in the list. (I left you a comment on that page too).
Joey Robert Turner says
A friends try to dog chewed my phone a couple years ago, I did not have the #**** to report it. Is there a way that you could e-me and tell me how I can get another? Thank You
johns says
broke my screen to my phone wondering if i can buy a phone and use it for with the same plan i have now?
Peggy Theriot says
my phone is not working can you please replace Thank you
Free Government Cell Phones says
No, we wish we could, but we are not your phone company.
tina says
My phone was stolen can i get a replacement phone please
Free Government Cell Phones says
You need to contact your phone vendor.
mary vaughn says
my phone is broke and I don’t have any sevices here please send me a good phone
Terri McFarland says
During a storm one morning last week, I was rushing out to my car an dropped my phone in the yard. I didn’t think it was hurt, but once I got to work I took it apart to make sure it wasn’t wet inside, but it wouldn’t come one after I had dried it off an let it sit all morning. I tried to charge it thinking maybe it was just dead. I did this over night, still no activity. I tired another battery an that didn’t work either. I was hoping I could send it in an perhaps get a replacement for it.
Rosemary Barron says
I need to replace my phone that was lost or stolen. If you can tell me how I can get one with my same number or if I can buy one cheap. It is very important to me to have a phone because I do not have a home phone line. Thank you, regards, R.Barron
Robin Edwards says
my phone was stollan at VA hospital er
Rosario martinez says
My phone was stolen i went to Washington and they stoled my bag and my phone was in there
letheria says
how can I replace my lost phone
letheria says
I understand everything I have read above is it possible to receive a replacement phone I lost my phone please and thank you
Linda Dixon says
I lost my Safelink phone over a month ago and for over a month I have been trying to contact Safelink to have the phone replaced to no avail. The phone just forwards you to an automatic response and cuts you off so I have never gotton the chance to report the phone lost.
Miss L. Dixon
Loretta J Zambrano says
i dropped my phone while playing ball with my son and the screen went black. Please if you can send phone to me with the same number. Thank you.2
dick cook says
dead battery, needs replaced
stacy says
my phone has been broken can you please e mail me..
Carol Givens says
My phone is lost or stolen. 513-.227-**** is the number. How
can I get a replacement?
tauheed hundley says
I have broken my phone. How do I go by getting a new phone. Please mail me a new phone.
shirley vanbuskirk says
need a replacement battery the one we have got wet in the rain and it is warped and wont stay charged and cant get the phone to stay on for more than a minute so we cant use it was wondering how do i go by getting a new battery for it if you could email me at this email and let me know that would be great my husband david
vanbuskirk signed us up for the cell phone but he cant contact you in getting a replacement battery for it he is in jail not sure when he will be out thank you shirey vanbuskirk .
Barbara Mendoza says
my phone is no good I reported this trouble last year and I can not find the phone at all it stopped working that was my first phone how can I get another one and how will I be able to talk to a person instead of a micnine that hangs up on you please e-mail me or call me at ladybarb00@****.com or 815 222 **** thank you
Ebony Ginyard says
My phone was stolen yesterday. They won’t return it, and I need you to cancel my phone.
The phone number is 313-576-**** PLEASE EMAIL ME BACK ASAP 🙁
cheryl says
my phone has been lost or stolen since february 2014. i have no idea who the carrier is. I have tried to call each carrier and here is the list life wireless, budget, assurance, access wireless, safelink, reach out wireless, your tell, entouch wireless and they all have denied having knowledge of this account. the phone number is 612-246-****. The company where i received the phone is no longer in the location. the company next door says that they are working out of a van. I have no idea who is the carrier of the phone. can help me..
G says
My phone has broken. Please email me.
– G
Wanda Govan says
My phone has been damaged and i need a replacement phone please.
David a dugger says
my phone has been lost or stoling and ,i need to get it replacement very bad,what do i need to do ? and what info do i need ? thank you , DAVID.A.DUGGER…..
Becky Brown says
I have lost my phone and need a replacement phone how do I go about doing this.
jacqueline barnes says
Please help my phone an whole pocket book was taking from me by a robber i see its a fee so whats the process cause some1 gonna use it an i dont want them 2
william says
I have a tag mobile phone. ive had it for 2 yrs. how do I get a replacement phone? some of my buttons don’t work any more….and it also turns it self off..all the time….
Thomas Bresnay says
The phone show unplug the accessory enable speakerphone there is on headphone plug in
Richard Walls Sr says
My phone has been stolen – need a replacement and a new number ASAP.
charlese says
I feel if some one has stolen your ph you really should’t be held accountable 4 tryn to get anotha ph
Josette Flores says
My phone is broken and I want you to replace with a new one Thank You.
jarrod says
I like how reach out wireless put in that they can not be responsible for damaged after they are delivered that have been delivered I have them and when I received my phone after almost a year waiting for it cause they lost my paperwork good thing I had all the emails .. so after my phone came I called got it turned on and all everything thing was ok I go to charge it and the charging part on this phone comes out onto the floor so I called them I was told there’s not a thing they can do for me I said I just got the phone today I was told that I can buy one of there phone that’s all that can be done I hung up … and went looking for a new company I don’t see where free working phone applies to there saying when you end up have to pay might as well get service with byowireless.com for $5 bucks a month you get the same and you can use your own phone
Reva says
haha no such thing. Better off getting a blrcbkeray pearl from t-mobile with myfaves. With that, you get to talk to any 5 people for free and data plan is only $20
Robert Stro says
Ha ha it is I lost it and it still has 1500 unused minutes bcuz it goes straight to voicemail which means it must be laying damaged somewhere I dropped it bcuz it rained shortly after I lost it. Dam I hate when I lose shit.
Loretta Harris says
I have lost my Safelink phone. I have requested for another one,but I have not yet received one yet. I am on SNAP.Please help!
Robert Stro says
Ive lost my phone but I dont know my carrier it came in a sandwich bag but I got 1500 minutes unlimited text per month if that helps from maryland
Erik says
My phone was stolen I need another one a.s.a.p. do I need to call somebody?
Annie Henderson says
I reported my phone stolen last month @ asked could I get a replacement @ was told I couldn’t, was asked the serial number to the phone (How could I give that when it was stolen? ).Whoever has it is calling a phone Im using @ family members so if you will, Will you please deactivate it @ send me a replacement?
Tamesha Collins says
Phone stolen
Melissa says
I spent hours going through an endless loop with Safelinks automated system. I then discovered LucyPhone, a free service that fights the automated system for you. I was skeptical at first, but decided that it was worth as try. I input Safelinks number and a number to reach me at and I received a call within 10 minutes with a LIVE PERSON. So that was a major accomplishment. Then after 26 frustrating minutes with a Safelink Wireless (I’m assuming foreign) representative who faded in and out (it took 15 minutes to record just my address)….I should receive a replacement phone in 7-10 days. Either Safelink Wireless should provide their representatives with a better phone signal OR they should focus on one customer at a time. I could go into keeping American dollars in the USA, but we all know that’s not going to happen. Thanks LUCYPHONE! Your service made this bearable.
kendal fulbright says
My Gov. phone has broken and I need to replace it. I am on SSI and I have had my phone about 2 years. I am not sure what to do.I am unable to afford to buy a new one.What do you suggest I do? Thank you.
Amanda Talada says
my track phone is broken all it does is blink white on the screen nothing comes on my phone not even my phone # or nothing. my safelink phone is the only way i have to make calls will u please send me another one ? i have never asked for a replacement phone thank u
patty jackson says
MY phone has a damaged connector where it plugs in to the battery charger.I cannot get it charged up. How do I get a replace ment for it. I have an assurance phone
Henrietta Belcher says
I have a safelink free phone how do I get a replacement
chastity a price says
my phone was stolen I would like to get another phone, asap. my new address is ****** mail route drive little rock Arkansas 72206, I cant afford to by new phone. im on governmect asiasts. ssi and snap and medicad. please send me anew phone new
Free Government Cell Phones says
Please, people, do not post your personal information such as addresses, phone numbers and social security numbers.
Don't Waist Your Time Ordering A Replacement says
Don’t waist your time trying to get through to your cell phone service to get a replacement.
Some of the providers want you to pay a fee or go out and buy another phone. By the time you spend going through all the hassle and maybe spending your hard earned money for a replacement, just cancel the service and apply for a new service through another provider.
SafeLink and Assurance are the easiest to cancel your old service through, you just go online at their website, fill out the cancellation form and that’s it.
Then just go to a different provider and order a new phone. There pretty much all the same.
The only drawback is you won’t be able to keep your old phone number. But for most people, that won’t be a big problem, if it is, then your stuck with dealing with the old company and you will have to deal with the hassle of contacting them, explaining what happened and wait it out.
Just a thought….good luck!!
dorothy sharp says
i need a phone i cant see the numb i am go b can i get a toushphone
Sharon Smith-Taylor says
I would like to cancle my assurance phone because it was lost.
ANDRE w HOWARD says
My phone was stolen this morning How do I get a replacement The web page is very confusing for me to understand can some one help me to get a replacement I can be reached by email @dremaxton @yahoo.com I check my emai three times a day I really need my phone back so that I can stay in contact with helath care professionals and employer for my job I am disablble and have limited resourses is there any way this can be done quickly today thank you andre howardf
Robert Johnson says
My phone fell in the the tube. it no longer works. i need a replacement phone please help me.
Amanda Nagle says
how do i get a replacement phone for the one we lost
Free Government Cell Phones says
Please read the article above.
Tina says
Lost my phone.How can i get a new one?
Free Government Cell Phones says
Read this page please.
tanya says
I need to replace my phone and would like a new booklet to view as the one that came with my phone has somehow became lost. I need to purchase a phone for my original number, can you please send me a new order form with the phones that can be purchased after the loss of my original one that was free in the mail.
joshua elrod says
my phone was lost. when will i get my new replacement phone? how long will it take to get new phone?
joshua elrod says
my phone was lost and i need new,but can i keep same number please help.
Racheal Simmons says
My screen has gone black can not see screen
Na'Eem Muhammad says
Will my reachout wireless phone account change
terry wright says
I need a new assurance cell phone my phone is broken please help
terry wright says
I need a replacement phone. I think the phone I have is BROKEN !!! Send me another phone
Susan Durall says
I tried on several sites to e mail the company for a replacement for stolen phone and Im unable to find apps for getting ahold of them and NOT being able. Sure is funny they only give phone numbers out to call on this , HOW CAN YOU CALL IF PHONE IS STOLEN? Tried for 2 days now and unable to get anywhere, and if you try to call the number its all a recording (NO REPS TO TALK TO). and its leaves you crazy and cornfused!
alexandria gallese says
My phone is not lost or stolen. I even have an old safelink phone that I can use in place of mine if possible–just the basic do nothing phone. The problem with my present phone is I can NOT send a text. I do the 1 time for a 2 for b etc. It just puts up any letter it wants and i get a jarbled unrecognizable message—–however if I put in a new contact info it works getting the right .letters. I have gone to just template—call me. I don’t no if I can be talked thru a fix or what–or need new one or can just use my old one. open for any suggestion to remedy the situation. THANKS
Victoria says
I lost my phone and cannot find it ……..I have reported it to different Safe link sited but still unable to talk to a live person or get an answer in my 3.mail Can you help
Debbie Franklin says
I lost my phone and would like my service suspended asap until I can reach somebody through u that can replace it. The number is [phone number redacted - please don't post personal information]
Mariann says
Just received my free phone from Budget Mobile…what a piece of s***, and I haven’t even tried to turn it on yet.
The reason?
The battery has a dent in it and is bulged.
The condition otherwise is FILTHY, GOUGED, SCRAPED and looks like it was the victim of a parking lot run over. The screen is so scratched that I doubt I could even read it.
What a deal!
Or maybe I wasn’t supposed to notice how bad it really is cause I’m POOR?
How disappointing.
loretta teague says
i have lost my phone i need one bad this was my only phone i tack carre of my mom i need a replacement than you
loretta teague says
i have lost my phone my number was *** *** **** and i need a new phone how do i get one pless help thank you
Christy Morgan says
My safe link phone just shout it self off an also when get a phone call or make a call the phone just cut off.
I want to know how do I get a replacement for it.
TINA THOMAS says
FEB. 03,2014 I TINA HAD LOST MY SAFELINK PHONE LEFT IT IN THE LADY BATHROOM HOW DO I GO BY GET A NOTHER SAFTELINK PHONE? IM SO MAD RIGHT NOW BECAUSE I HAD IT FOR SO LONG. OK THANK YOU
Darren says
Hello Tina, I don’t know if you resolved your lost and or stolen phone issue but for those whom this may help, here is the process I followed….
Because I was not in possession of the phone I could neither turn it on nor supply the serial number, and every time I entered the phone’s telephone number attempting to contact a real person the automated system would claim that I had a pending transaction for that phone – prompting me to call back in fifteen minutes, then I was disconnected each attempt. Never able to resolve the issue until:
I contacted SafeLink Corporate Office:
9700 Nw 112th Avenue, Miami, Florida 33178, United States
Phone: 305-640-2000
Fax: 305-640-2070
I was offered only two automated prompts – one of which was “do I want to speak to an operator”. After contacting the operator I explained the situation above, how I could not report the phone lost or stolen because I could not turn the phone on nor provide the serial number.
The operator then transferred me to a real live genital man whom assisted me in shutting off the lost or stolen phone, preventing that phone from being used by anyone, and than he proceeded to help by sending me a complementary phone. I was able to keep the same phone number as I had before. Note: at first he claimed to need to know the manufacture of the lost phone of which I could not provide that exact information neither, but in the end he worked it all out and I was given a ticket number and the new phone was issued and sent directly to my location hassle free.
I hope this is helpful to anyone and everyone whom finds them selves in a similar situation, aggravated with the automated systems both over the phone and on the internet (that which seemingly blocked my simple request at every turn).
Kindest regards,
Darren
Donna says
Yes I’ve been trying to get ahold of somebody with this company because my phone has broken it won’t turn on nd if it does it shuts right off. What can I do???
albert kasper says
my phone is from safelink. have not replaced the phone. it will not stay on long enough to make a call and when it does can not hear the person I called. battery is ok . would like a replacement phone asap. this is my only phone. thank you albert kasper
melissa says
I have service through BUDGER MOBILE …… My phone was NOT lost or stolen but……It does NOT work right battery only stays charged 5 to 10 minuits even bought 2 brand new batteries and does the same so I was told then that its NOT the battery but it is the phone. So does the replacement policy work the same as a lost or stolen phone?
THANK YOU
MELISSA
calvin neal says
I need a new safelink cell phone my phone is broken please help
Free Government Cell Phones says
Contact Safelink, see article above.
mchelle lovell says
how do I get a replacement phone for a stolen safelnk phone?
Free Government Cell Phones says
See article above.
Nancy says
Some time ago I ether lost or had my cell phone stolen. I believe I had only used it once in the past year, because I was unable to find it. I could not afford to replace it, so I never called. Recently a friend mentioned that you would replace it free? I have gone onto your site and find that, since I am a Medicaid recipient, I will be entitled to one replacement phone. I cannot remember my id #, so I entered the information in the second box, such as last 4 digits of S.S. and date of birth and zip code. It kept going back asking me fill in the information again. I attempted to do this twice, and I now writing you to find a way to get this replaced.
Free Government Cell Phones says
You have to contact your phone provider.
henry j robinson says
hi i lost my reach out wireless how i get a replacement?
patricia thomas says
hi mycord broke that charges my phone I was wondering if I could get another one.
Richelle Brannies says
My Safe Link phone does not work turns on but will not call or send text.
jessica partch says
my safe link phone screen was damge from the cold
Willie mink says
my true wireless llc phone will not work , I try to call and I get a busy signal , If someone calls me it goes to voicemail ,
rita henderson says
i need to replace my phone it is danaged i live alone
Free Government Cell Phones says
You are on the right page. Look above, it explains it.
mark harris says
i lost my phone and i dont know what to do
Free Government Cell Phones says
Did you try reading the page on which you just commented?
Rose Scott says
I just noticed a few mins
ago that the area where I plug my charger into
my cell …is not there and my cell is beepin away “low battery”,
I am in need of a replacement badly,please Help!
I’m disabled and rely heavily on my safelink cell for my doctors.
Dorothy Ferguson says
I lost my phone I’ve been calling 1800 378 1684 can’t get anyone service is horrible there should be a live person to talk to is there a number
bertha barnhart says
I lost my safelink phone I call for a replacement they said I was good to get it but never did how can I get new one
charles . m says
Lost. Safe link phone
Terry Kobernick says
I have lost my phone went thru all phone numbers have not received any one to get a replacement. I need this phone now. The number of lost phone *** *** ****. Please get back to me asap. I really need this phone I am
disabled.
Thank you, hopefully I will get some service this way.
Free Government Cell Phones says
TO ALL: Please do not enter personal information on these pages, or any pages on the web for that matter. We delete comments with phone numbers, addresses or full names. But we occasionally leave a few up here and there with the information redacted, to remind people.
Halimo Mohamed says
I lost my cell phone.
Free Government Cell Phones says
You’ve found the right page for info.
Jennette Knight says
I lost my Safelink phone. I have a new TracFone would like to put minutes from old Safelink phone on new phone,but can’t get anyone from Safelink to speak to !!!! I have tried since October it’s now January ! Please address this issue a.s.a.p. ,as I am getting VERY FRUSTRATED ! Thank-you Jennette Knight
jane says
I need another safelink phone I’ve lost mine
Free Government Cell Phones says
Please read this page, above.
Eleanor says
My safelink phone will not charge anymore. How do I get a replacement phone?
Free Government Cell Phones says
Please read this page.
sharisse says
I have a Safelink phone. I dropped the phone and the screen pretty much shattered. How can I get it replaced? I will buy one if I have to but I don’t see it anywhere on the website.
Free Government Cell Phones says
Please read the page above.
antonya morgan says
my phone was stlen how can my phone be replace
Free Government Cell Phones says
Please read this page.
jennie colangelo says
my cell phone was lost or stolen i wrote a letter to a florida office on the card over a month ago received no reply and just got a card and tried to call the number on the card and i get a machine .please help it said if i dont make 1 call month it will be shut off. please let me know what to do. this is not my computer so please let me know asap thank you
jennie colangelo says
please let me know what to do
Free Government Cell Phones says
If the “Florida office” is the office the of the cell phone provider you got the phone from, there is nothing more you can do. Your fate is in the hands of the company’s customer service department.
miguel perez says
I was very satisfied with customer service helped in a timely professiinal manner
Yolanda Jenkins says
I’m with Standup Wireless,, once I receive a replacement phone will all of the rollover minutes be transverse to the new phone?? Even if I have a large amount of rollover min on the broken phone. Thanks for your help.
cassandra cervantez says
my screen on my safelink screen on my lg safelink phone i am requesting a replacement phone
RUBY says
I HAVE VERIZON REACH OUT WIRELESS FREE GOV PHONE, CHARGER BROKE INSIDE PHONE
WON’T PLUG IN NOW. WHERE DO I GET REPLACEMENT PLEASE
oleg says
I lost a charger for my free cell phone. The phone is turned off so I can not use a phone now, plus the battery needs to be charged. Please help me with my problem. What do I need t do now? Thank you for the help
Free Government Cell Phones says
Go to Radio Shack, Batteries Plus, or Best Buy, etc, and buy a new charger.
Michael Hodge says
I lost my phone.I really need another one please. Thank – You.
Free Government Cell Phones says
You are on the right page. Please read it.
James McCon says
My obama cell phone has broken, can I get a replacement?
Free Government Cell Phones says
That’s what this page is all about.
jazzlynfoote says
My cellphone was accidently sat on & broken I need a new phone
Please &
Thank you
Free Government Cell Phones says
Please find your vendor above and follow the directions
Rosemary Douglas says
MY safelink phone no longer works I need a new one .
Free Government Cell Phones says
Please read the Safelink section of this page, above.
Krystal says
How can I switch my minutes to a different phone????
Free Government Cell Phones says
Do you mean to a different vendor?
Noemi Rodriguez says
I lost my safe link phone how can I get a replacement phone
dan says
how do i replace the safe link phone i lost. What site do i go to. I reported it stolen but no one returned my call.
Gene Richards says
I lost my free cell phone and need an emergency phone as soon as possible. Thanks
Gene Richards says
I lost my Safe Link wireless free phone. I want to know with the replacement phone would my number have to change and how long will take for emergency phone to arrive ,Thanks in advance for your cooperation.
wedner ferdinand says
Hi my cell phone broke.I can;’t call no dial tone .
cheryle says
Yes. My phone broke the whole front screen is broke
carl says
Hi thanks I found my cell phone thanks I am ok know thanks
Donna M. Williams says
Ive lost my assurance wireless phone.I dont remember my phone number or my pin number.How do I get a replacement.Ive searched for two months and have yet to find it.Ive still got 250 minutes on it.The phone is turned off so I couldnt call it plus the battery needs to be charged by now.Please help me if you can.Im frusrtated over trying to find it.I havesearched everywhere.
barbara eddy says
I losed ny cel phone / ..andIlook all over . was tn my pocket book .
Richard Hooks says
My Safelink cell phone, a Samsung T125, got misplaced while I was returning from a pharmacy; such item was discovered missing when I returned home. I checked the gray windbreaker that I was wearing — all the pockets that it had on it, when I got home.the cell phone was nowhere in sight, because I later realized that, after checking the special pouch that zips up, preventing the device from escaping, the phone was not in there that time. The loss occured somewhere between 1:45 and 3:00 pm, but it was sometime around 3:40 pm when I discovered it missing.
Can anybody at Safelink see about geting online with me and talk about replacing this cell phone? I need to have this cell phone, in order to continue posing any questions that I may have for the enrollment counselorat Capella University Online, as well as having job prospects reach me.
While I have two non-Safelink cell phones, a Samsung T245 and an LG 420, both flip phones, Tracfone service expired on both of those phones, due to my being unemployed as of the first two days of January of this year [meaning: No longer active].
If no help can be given me, as I need it, I may have to suspend services with Safelink. While the service has been great, I can’t continue experiencing such because my cellphone turned up missing on November 21st, 2013.
Can you help me, Safelink? If, not, I see a parting of the ways, not too far in the future,
Sincerely,
Richard Hooks
Free Government Cell Phones says
We aren’t Safelink. You need to contact them.
Amber Gouge says
I need to get a replacement phone bad. My son had lost my phone at school and when we found it, it got messed up
and a hint of sage to create a fragrance as rich clean as the mountains of home. says
Sweet blog! I found it while browsing on Yahoo News. Do you have any suggestions on how
to get listed in Yahoo News? I’ve been trying for a while but I never seem to get
there! Many thanks
Gina says
Ebay has replacement they don’t give them free but most of them are cheap
HIRAM HILAIRE says
need to replacement
HIRAM HILAIRE says
My phone is Samsung galaxy S4 has been lost on
hiram September 16 2013 I need another phone thank you
MY phone Samsung galaxy s4 has been lost on Thursday sept 07 -13
My divice white T-moble insurance
carla says
I losted my phone and need a replacement phone.
carla says
i lost my phone and need a replacement phone.
teresa rhodes says
need my phone
teresa rhodes says
i need my phone made a lot of appointment and a job might be calling me
Jose says
I lost my phone need another one can u please send me one.my address is 609 summer ave in Newark nj 07104 thank you
michele frazier says
i lost my phone ,, i found it nd tryed to activte it again filled out about 4 applications and talked to 3 operators to help me turn it back on .. all thoses people that helped me could not turn it back on now i got a letter saying i have minutes on the phone and got another letter saying i dont i mhave to reaply ,,now my phone wont charge somethings qwrong with my phone it wont turn on .. i need a new phone ,, i am very sick ,need to call my doctors .. pls help me
George Ramos says
George Ramos, november 7, 2013 at 4;30 pm they stold my cell pohen assurance wirles . how can I get replacement cause I need the pohen for my medical apoments.hope iget a replacement soon ok, thank you very much.
michael ellerman says
My assurance wireless phone has quit working, won’t turn on or anything, has been fully charged and a new battery installed but with no luck. Is it possible to get a replacement?
DORIS J. WINN says
I have lost my phone…serial # was 011426001462435…doris j. winn…478-262-4987
Jimmy Cornejo says
My Phone is aLX260/AX60, On the Bottom of the Phone is where I put the plug in to Charge it. But the Charging slot borke and bent in side. Can I get a nother Phone if it’s not Fixable or can I use my T-Mobile Nokkia and Transfir my services to it.
Thank you Jimmy
anna reyes says
I Anna Reyes residing at 13924 Henson circle, Tampa Florida 33625, lost my phone but found it later in the car. My phone does not work now .I try charging it , nothing dead. Please replace my cell phone. I went crazy looking for it in the house.Please replace my phone. I have a medical history and need it. thank you.
veronicaroundtree says
i lostmy safelink phone andwant to knowhowto getanother free phone
michelle says
I lost my phone. Safe link never answer phone. Its like a u going n circles.
John Stackman says
They never answer their phone. No voice prompt to request a replacement. I’m reporting safeLink to BBB
William Speight says
I lost my phone I have been trying to find a phone number to report the lost.Can someone email me the number or email me for a replacement Thanks
Phyllis Wampler says
I have lost my Safe Link phone. I have been trying to request a replacement phone. What do I need to do? I really need this phone replaced, for doctors appointments and transportation. Thanks!
charles peters says
i have almost no income 59.oo every two weeks,county pays my bills,i lost my phone a couple months ago,i can’t afford to buy one and don’t know what to do,i have no phone,can you help
JJ789 says
The government phone program is a joke. I had no hassles in getting approved and receiving a phone. But it has to be the most outdated, junkiest phone on Earth. I actually tried to place a call to my wife. Talk about the worst reception and service. I tried to send a text. WHAT A NIGHTMARE. This is one of those tiny push button phones that weighs the same as a feather. Normally on these phones, to send a text, you just hit a button until the letter you want appears. But on this phone it does weird things like doubling letters, spelling wrong words. I am well versed with cell phones. But this thing is unusable. Its clear to me that Safelink (actually Tracfone) is just sending crap phones out to customers to get the money from the government (people).
Stuart says
I formerly worked for safelink. If you have lost or had your phone stolen. You need to call customer service at 800-977-3768. Yes it is laborious. But you will get through. When you speak to the rep it is important that you tell them that you either lost or had your phone stolen and that you need your enrollment number. Very important!!!!! After they give you this 8 digit number, ask for the phone number for technical support. These are the folks that can handle your problem. Good luck.
tolishawatson says
I lost my phone how could I get another phone
.
Renee choate says
please help me I have been trying to report my phone stolen/lost with safe link I have dailed every number and there is one that says to report a stolen/lost phone but when I get there it says phone number you are calling about when I put my number in it says it needs to program if this does not fix call back in 15 min so I call back and its the same thing over and over I have tried to go to live chat with also know luck I got a letter telling me I was gonna lose my phone do to not using and the reason I havent been using is I dont have someone please help SAFELINK all I would like is a replacement phone please .
Varick Mantzoros says
please Assurance Wireless can you just send me a replacement phone for all the run around you peole have given me
Varick Mantzoros says
I lost my government phone from Assurance Wireless.I just bought an replacement and been trying to connect it for the longest. They keep on giving me the run around telling me that there is a problem and they need another number to reach me . Well they never have. So I return he phone back to Kmart. Just the other day I went to Walmart and bought another Virgen Mobile to have it connected to my Assurance Wireless account. The operater told me ther seems to be a problem and we need 72 hours to fix it. Do they really know what their doing? Can you just send me a replacement phone for free. Now I have to go take this phone back. Please just send me a replacement for all the run around you guys have given me.
jasmine rodgers says
I lost my phone and need another one
betty fizer says
I lost my phone I really need another phone but cant get any where with the numbers I am given to call. I am disabled and live by myself I am in need of a replacement phone can some one help me
steve kuhner says
I lost my phone and dont have a way to call assurance wireless to report it….I really need a new phone.
WILLA HICKS says
my mother lost her phone about 6months ago and did not report it, now she found it can we have it actv again it says unregistered sim 250 min please help
WILLA HICKS says
my mother lost her phone about 6mos. ago and would not report it , she has found it can i have it actv again please help
J Stephenson says
I have lost my, cell phone, I did not panic, I looked for it, however I still cannot find it.
I have called all the Safe-link telephone numbers available, I have not been able to speak to anyone or gotten any results from using the promps available. Please e-mail me back advising what I need to do to get a replacement telephone. I have called these telephone numbers with no results: 1-800-378-1684
1-800-977-3678, 1-888-271-7576. Please do not disregard the e-mail, this is an emergency, this is my lifeline. Please respond via the above e-mail, as soon as possible. Thank You
P.S. This is my first time requesting a replacement.
thomasina funches says
i had been trying to contact the company for and while but never could,nt .i really need and me and phone
thomasina funches says
i had lost my phone and i really do need a replacement phone.thank you very much.
thersaacquavella says
I broke my phone to I do need a replacement to thank you.
Sonja Givens says
I have lost phone and I really do need a replacement phone. Thank you very much
gary hayes says
government phone rip off
gary hayes says
bought free phone from local distributor and paid the 10.00 activation fee. the phone worked for approx. 3 days and quit. called the 888 phone # and was told to mail phone to them and they would fix or replace phone in approx 10 days. i mailed phone regular mail with no tracking # and after 3+ weeks and still have not received phone. called to find out what the hold up is and without a tracking # they will not replace my phone. is this service a rip off (scam) just to get more money for the government, as if we have that kind of money to throw away. cna anybody help in this matter or should i report the issue to consumer affairs, better business, or what, maybe the media. please advise
Charity mccausland says
I have lost my phone and have tried to call the service number but can’t ever talk to someone trying to get replacement phone
Sandra Weber says
My safelink phone was stolen last Friday. I’ve tried every number listed for safelink and tracphone to report it stolen but there are no options to choose from to report a stolen phone. I’m at a loss as to what I should do next. Will someone please advise me as to how I can get in touch with someone to report this. Thank you,
Sandra Weber
GLENDACOOPER says
ILOST MY SAFE LINK PHONE
patrick bowers says
I didnt lose my phone but it will not let me into it, it says that there is a lock on it that i never put in and it will not hold a charge after being pluged in for hours. can you please send me a replacement phone.
Paula Gonzalez says
My phone broke and I need a replacement I’m with Alltel And they said I have to buy a new phone or a old Alltel phone and I’m currently unemployed and don’t have money to buy anything I even ask if I can use a old cellphone from another company and they say no! Please someone can help!!!!!
adidas dena-cruz says
I’ve searched everywhere and can’t find my phone, please help me with a replacment phone.
Heidi koob says
I lost my phone but I found it and when I found it It was broke so can you please send me a new one thank you
Heidi says
I lost and found my phone but when I found it was broke so can u please send me a new one thank yoi
Angelica Escobedo says
I lost my phone i dont even have a number to call to replace it and when i call it it says its not working
I dont know what to do i really need it
Delphine Wells says
To Safe-link, I lost my phone and need a replacement asap. If possible please send me one that’s easier to keep up with instead of the smallest ones which are not up to date and harder to keep up with.
Thank you
Delphine Wells
P.S. I have called multiple times and left messages and still haven’t been able to speak with anyone and none of my messages answered. Please call me if needed at 404)752-9067 or 404)452-1435
Addie Collins says
I LOST MY SAFELINK PHONE, I HAVE CALLED THE 1-800-378-1684 DAY AND NITE FOR WEEKS CAN NOT TALK TO A PERSON I NEED A REPLACEMENT.
Diana Bradley says
ISOMEONE STOLE MY PHONE. I AM A VERY SICK SENIOR CITIZEN. I REALLY NEED ANOTHER REPLACEMENT PHONE AS SOON AS POSSIBLE PLEASE. MY HOME PHONE NUMBER IS 803-691-5932
ladreca gibson says
i lost my phone can you send me another one 476 penn circle hartsville sc 29550
charles lynch says
my number is 4695569492 this is my only way of contact with anyone plus work
charles lynch says
I believe I lost my phone when I was riding the bus went back to bus they nobody reported it or returned it
charles lynch says
so could you please SEND me another phone
linda whitfield says
I have lost my phone i look everywhere for it i dont rember the phonenamber but will you help get a replacement.
patricia wilkins says
i have lost my phone but i am in delaware right know doing an interinship for three months i dont have a car to get back to md to pick it up im staying with a friend but i need my phone know can i have it mailed to my temp address so i will have it i tried to call the 1-800-378-1684 number but it is a automater machine so i cant even ask this question on the phone because of this. and does safelink have a nimber to talk to a live person cause it really makes it harder if you cant talk to anyone over the phone
Christopher Gonzalez says
What is the policy for broken phones? I got water damage on mine and need a replacement, how could I go about that?
Ella Long says
I have lost my phone, and have looked everywhere for it. my number is ***.399.8959 Code 1996
Ella Long says
i have lost my phone and have looked everywhere for it.
tyne boehler says
I’m leaving my email because it required but I have no way of getting on the internet, I’m using one of my friends internet devices to even message you right now so if there’s any way you can contact me by mail. 18 noble Street in Tiffin Ohio OH 44883. I recently lost my phone I’ve looked everywhere for it I think my eye 15 month old might have threw it in the trash I don’t know and I have no way of contacting anyone in case there’s an emergency with me or my children so it be really great if I could get a nother phone
maria says
phone was stolen
Tasha says
My phone got washed a couple of years ago and it will not allow me to reapply or login to Safelink… What can I do???
David Simpkins says
My Address Is 1505 Beech St. Huntington W.Va. 25701
David Simpkins says
Can I Get A Nother Phone
Daniel says
My cellphone holster with my cell phone inside fell off my belt and a car ran it over breaking it the number was ***-3845, I went to the assurance wireless site for a replacement phone or a contact us link or support link, the only thing their site gas is how to apply, I have no other way to be contacted and family 2000 miles away cannot contact me, can someone help me, email is the only way you have to contact me now, I was using it to find a job but the job market will not hire a 53 year old with a lot of experience anymore.
HELP ME PLEASE, Thanks.
Dimples Kelly says
I lost my phone and can not get the support needed to replace it. My number is ***541-1841 please help.
Justyne Jacobs says
I have been trying to get a replacement phone for almost 2 months now. The customer service line is not working they dont give you an option! Please help me get a replacement phone..Someone needs to change the customer service line it is a joke!!!!
martha duffield says
I lost my cell phone somewhere two weeks ago.i need a replacement phone my cell number is *** 587 2931.
Ann JudithSantiago says
My phone is not working it was water logged. I purchased a new trac phone but when I activated it I was given a new number. I need my old number. Please, how do I get that back.
Tammy Payne says
My phone does not work and I do not know who to contact.
mary williams says
I lost my cell phone trying to find out how do I get another phone. please tell me how.
Yolaida Medina says
I lost my phone.. How can I get a replacement phone?
D Mercer says
My phone is lost or stolen. My number is ***-263-9240. I have tried different Safelink contact numbers but there is nothing about replacement phones in the lists. There is never an option for customer service agent to talk to. What do I do now?
Justyne Jacobs says
I am having the same problem the customer service line is a freaking joke…Did u ever get a replacement phone yet..ive been trying for 2 months!!
luz maria negron says
hi ihave lostmy safelink yesterday at the store how cani get another one and also have a new address
C. Atkins says
The last place I can remember having my phone was at my son’s house the day before his house burned down. I have looked EVERYWHERE and not found it yet. Will safelink give me a new phone or make me buy one?
princess farley says
i lost my phone last night some one find it is there anyway u could cancel the service and send me a new phone
Free Government Cell Phones says
You need to contact your phone vendor.
maria says
my phone was stolen
Fanta Sackor says
I lost my phone yesterday,this is my number ***7092232
shawntel demmings says
My phone was stolen from me the number is 317833****. Am I eligible to get another one?
Stella Frasier says
Hello my name is Stella Frasier on my way home from Rye Playland I lost the my Access Wireless telephone the number to the phone is *** 684-1417 I want to have the phone discontinued so no one else can use the airtime.
Justi Charles Knapp says
I have lost or the battery was stolen and I would like a replacement phone as soon as possible.
cindy norman says
could I please get a replacement phone mine is broken you cant answer or hear anyone when they call the speaker broke and it wont work I enjoy yalls phone service I have a lot of medical promblems and I need it,and at least I can afford this one iam on disability which is ssi, thank you very much and have a nice day.
Elsy says
My Phone Charger Broke And The Screen Is Plain Black. Can I Have It Replaced Please?
Judy Hendricks says
My government phone is dead due to needing a new battery, apparently. Do you replace? Please reply asap. thanks
Free Government Cell Phones says
You need to contact your cell phone company.
Patricia Napier says
I have misplaced my phone,and am trying to get it replaced
Douglas George says
I need a replacement phone with bigger buttons its too small to call and text, already got my 1 replacement but I desperately need an upgrade!
Janice Jackson says
I lost my phone and a replacement ***-415-2792
Janice Jackson says
I lost my phone and need a replacment. ***-415-2792
rex davis says
can someone help me out with this problem?
rex davis says
i have lost my phone and i really do need a replacement one please asap
darlene r porter says
I would like to tell you I lost my cell phone. I will call in the mornig to reprt it .
tammie mccandies says
i am want to replace my phone someomne stole it out of my car
Free Government Cell Phones says
Give your phone vendor a call.
Ronald Misla says
My phone was stolen from my room. I did not even have it for a year. I am on SSI and Snap. Last for of S.S is 0625
Free Government Cell Phones says
You have to contact your phone vendor. Also, we removed your other comment with your address — you cannot post contact information in a public comment.
Earl Liggins says
I lost my safelink phone
Free Government Cell Phones says
Call your cell phone company.
brandy hodges says
i lost my safelink phone. how do i report it stolen and order a new one? is there a number or email to contact
Free Government Cell Phones says
You have to contact your phone vendor.
rubye gayle arrington says
my phone is not working properly-dropping calls and going dead-and I need a replacement please.
Rebecca Stacy says
I lost my phone and need a replacement please.
helen vougiatzis says
iwhoever took my phone gets an electric jolt when they try to use it
pamela santee says
I lost my cell and need to get it replaced please.
ramona arnold says
I lost my phone and i was trying to see if i can get a replacement phone
temika norris says
some one took my life line phone and i would like to get it turned off asap
line deas says
thanks.
line deas says
I lost my phone some between last sunday july 21 and Monday 22nd wha.t do I need to do to get areplacment phone.call.call 1-***-514-0815 or e-mail me jackie*****@gmail.com
shauna says
This is the replacement policy directly from Assurance Wireless’ web page:
LOST YOUR PHONE
Hit the “Suspend My Account” button below and we’ll put a temporary hold on your account. That way, no one else can use your balance.
Do you have Phone Insurance?
Click here to file a claim with Assurant Solutions. You can also call 877-391-3611 from 7a.m. to Midnight CST; 7 days a week.
Don’t have Phone Insurance?
Not a problem! We will offer you a great deal on a replacement phone in case your old phone doesn’t turn up. Once you suspend your account, you’ll have 60 days to find your old phone or buy a replacement. Otherwise, you’ll lose your number and any balance left in your account. If you have questions, or want to hear about our great deal on replacement phones, call Customer Care at 1-888-322-1122.
Please note that if you have already paid for next month’s service, suspending your account will automatically cancel that payment and the money will be returned to your account balance.
Rodney Douglas says
I lost my phone and need a replacement phone please help
PAUL E HILLIS JR says
MUI WAS HOMELESS 3 MONTHS AGO AND I LOST MY SAFELINK PHONE. I NEED A NEW ONE
debra johnson says
dear reach out wireless, i had some health issues, and after being misdiagnosed for over the past four years, i was finally diagnosed with lupus sle. during that time of being misdiagnosed i was falling and dropping my phone because my hands became weak. needless to say my phone is falling apart where as i caint use it any more ,no sound at all i need a replacement. sincely yours debra johnson
stephen cook says
I lost my phone ied like to transfer my mins to s/n 320703011308
stephec cook says
i need to transfer my mins to s/n320703011308
alida carrasquillo says
My phone fell in the toilet I need a replacement .please help me I really need it for my appointment.
Vicki Schweitzer says
My phone was stolen out of my purse at the library on Wed.July17, 2013. This is my only communication and transportation as I don’t have a car either. Please replace my phone as soon at possible. Thank you.
Free Government Cell Phones says
YOu must call your phone vendor to see if they will replace it.
Guadalupe Zamorano says
My battery won’t hold a charge. It won’t even turn on so I need a new phone. I am 73 years old and that is my lifeline….please help me get a new phone asap.
thank you
Free Government Cell Phones says
Just head down to Radio Shack or Best Buy and buy one. The company is not responsible for your battery (unless you just got it).
Nicole Steinmetz says
I lost my cell phone I need u sent new phone. Plese
Sabrina Mixon says
I lost my phone with safe link and have looked everywhere! Can you replace my phone? Or is there a # i can call to have it replaced? Help! Thanks!
melissa hall says
My phone was stolen and i have tried all yur contact numbers to have it replaced but i keep getting. Automated coputer respinses…i need to speak to a live person…please help me!
Free Government Cell Phones says
We are not the phone company. You’ll need to contact your vendor.
holly robinson says
I moved and.want to purchase a new phone, old one wont hold a charge (old flip thick Motorola). Can I get a new one without purchase? Or if I try online it only has old address and wont let me put my new in. Please change options it had it before but not now. So if u click submit it will send to old address?
jackie boggess says
my phone has come up missing looked everywhere cant find it how can i get another one i need one badly
jackie boggess says
my phone has come up missing how can i get another one i am lost without a phone i need one
Miriam Torres says
I lost my phone how can I get a new one
Miriam Torres says
I lost my phone can I get other one thank you
jeannette hale says
yes, the battery on my safelink phone want hold a charge, can I get it re[laced … if so can you just send me a new one ,if not can you tell me how I need to get it replaced thanks Jeannette
Kenneth Edwards says
I lost my phone. I had a challenge with my health. Place in the hospital. Phoine came up missing. The line is still on (312)288-1805.The incident took place on the 7/!/13. The Hospital was unable to find the phone. Will you please replaced my phone Thank You
MARY CUNNINGHAM says
I CALL YOU ALL AND TOLD YOU THAT I NEEDED A NEW PHONE..MY PHONE IS BROKEN AND I CAN’T TALK ON IT. I DID SIGN A FORM AND MAIL IT BACK..
Ragin says
I have been trying to report my phone lost for over a month now. All I get is automated services none of which gives me the option to report my phone lost. So what am I supposed to do about my lost phone? ANYBODY???????
Epifanio Vazquez says
I have tried safelink and tracfone toll free numbers,All I get is a cg call and after pushing
#6 they ask me to turn on the phone, THE PHONE IS BROKE. No way to talk with a person.
Epifanio Vazquez says
My phone broke. When I try to unplug the charger a part come out with the
charge plug.
danita martin says
my phone was left on the bus, can u please cut it off phone number is(***-832-7523) thank you very much .and if possible can it be replaced.
Macrina Renk says
HELLO THERE THIS IS MISS RENK I JUST WANTED TO TELL YOU THAT YESTERDAY I WENT TO THE DR. AND TOOK MY SAFE LINK PHONE AND I REMEMBER AFTER I USE IT I PUT IT IN MY PURSE BUT AFTER I GOT OUT OF THE DR. OFFICE I NEED IT TO USE IT AGAIN, AND MY PHONE WASN’T IN MY PURSE ANY MORE, I TOOK EVERY THING FROM MYM PURSE TO SEE IF IT WAS THERE BUT NO NOTHING, I REALLY DONT’T UNDERSTAND WHAT HAPPEND WITH MY PHONE.BUT A LADY NEXT TO ME TOLD ME THAT SHE SEW SOMEONE GOT IT FROM MY PURSE AND I DONT KNOW WHAT TO DO. BECAUSE WHEN THE LADY TOLD ME THAT THE PERSON WHO TOOK MY PHONE WASN’T THERE ANY MORE. IM I GONNA BE ABLE TO GET ANOTHER ONE, I REALLY NEEDED IM DISSABLE AND ONLY COUNT WITH ONE CHECK OF DISSABILITY A MONTH.PLEASE HELP ME WITH THIS PROBLEM, I PROMESS TO TAKE CARE OF IT THIS TIME.GOD BLESS YOU ALL.
kim mccormick says
Please contact me about my damaged phone.
Gary says
I’v had cintex wireless for some time now,with no problem,onece in a while, yes you will get an operator that has a problem with english ,other than that my min. are always there when they say they will be.The phone was used and the battery does’nt hold a good charge,I could get a new batt.for a super low price through them ,in the mean time this one suit’s my need’s just fine,,,,
Denis Pierre says
I don’t know how my phone was loser one.t, please I need another one.
Thank you.
Megan Cockerill says
I have lost my phone I think it was stolen and I really need a new one please and thank you!!
cheryl penzenik says
My cell phone was stolen along with my purse. Can i get a new phone sent to me please
Ed Jordan says
My phone is broken. I have another phone but not sure if it will work.
PATRICIA says
I broke mine one time,got one from dollar store ,called safelink n they programmed it n give me my minutes back,,hope this was helpful,,
ginny says
i lost my cell phone
Krystal LaFond says
My house address is *** Morgan St ***** Illinois 60*** please I need a replacement bad.
Krystal LaFond says
My smartphone got stolen I need a replacement its was a LG white android smart phone I can be reached at ***8980842
eilyas g hassan says
hi safelink ,i lost my phone last month may, so i call safelink customer serv but ther is no service.
so please pls send me new one if u can.
johnny crump says
I called to Receive a replacement phone just need to make sure all the info went thru you can leave message at (***)368-8125 Thank you
johnny crump says
I called to Receive a replacement phone just need to make sure all the info went thru
derrick waller says
I have lost my phone a think it was stolen and would like another one please I can be reached at ***3420335
c.dAVIS says
I have tried both safelink and tracfone toll free numbers. all I get is a cg call and after pushing #6. it says, “thank you for calling, Goodbye.” Boy that is some service. wonder if I can go to work and say, “I was here, Goodbye.”?
Where is the customer service with these companies? They spend thousands teaching foreigners to speak english…lo and behold….they give us a computer to talk to….why oh why?
I need help with a broken phone…nothing…nothing…nothing…for over 2 weeks…nothing….
is this how all of our goverment works? Why yes….nothing nothing nothing…………………….
Danny Bellard says
My phone was lost can not find it I need another one
Juan Inman says
Just lost my phone and cant recover it need another one so i can follow up with jobs.Have oppurtunities but unable to be contacted.
Debra Farmer says
my safelink phone got stolen i need a replacement one please i.tthank you for your coperation sincerly Debra Farmer
becki walter says
my name is becki walter and I lost my safelink phone and I need a new phone
christina hawn says
My safelink phone got wet how do I get replaced.
stephanie thrasher says
my phone was stolen I don’t know how to get a new one. I have a replacement phone if that can replace the phone that was sent to me. if it’ll work how do I get the minutes put on different phone rather than the stolen startup phone?
1795 ****
*****, *****. *****
that phone number was
(***)884-5809
Karre says
I have been with you guys for awhile now. My first phone would never stay charge and so I paid for the second one and I still Am having that trouble with it. Would you please help so I have a phone can’t be without it
maryloumizrahi says
WOULD YOU HELP/ME.ILOST MY PHONE.CAN YOUHELPME.
desi says
what phones can be bought to replace ur safelink phone??? in other words what phones can you buy that are safelink compatible
joyce jewell says
my phone got chew up by my friends dog .so please just cancel this on cell ***7132632 thank you very much
Shelia Morales says
I have a free cell phone and minutes because I receive food stamps. The charger broke off in it and I am trying to find out who to call to see about getting a new one. The phone number is 620-238-****. I have lost the box it came in and do not remember the number to call about this. Can anyone tell me how to find my service provider?
John De La Cruz says
I dropped my phone in milk and it does not work. I had a phone given to me, can I transfer the service to the new phone?
Lois Harris says
I lost my phone but I think someone stole it. I had asked her did she seen it or pick it up by mistake? No answer. I will cancel and apply to another. I want the phone shut off. HOW DO I DO IT?
tony harvey says
I was in the same boat this morning. I just simply call the phone company to get it shut off. I gave company the information pertaining my phone and got it shut off and i will receive another phone.
maurice bolds says
My phone got wet and is broke how can I replace it
Richard Dowaliby says
I lost my phone and would like it taken out of my name. The number is ***-417-1969
Please help
Richard
Elward Hargett says
Elward Hargett May 23, 2013 at 7:52 pm
I’ve been having problems with my phone for sometime. My calls are dropped, I very seldom get my messages, I make calls and they are not going through. My cell # ***-397-6214. I do think I’m in need of a new or refurbished phone, anything is better than my damaged phone.
I have not broken it, nor have the phone been dropped. Please, if you can resolve this issue immediately, so that i can keep in contact with family members and other matters!!!
Sincerly
Elward H******
tony harvey says
Yeah Elward, you need a new phone or refurbished phone. Safe Link usually does that with their customers. I saw it in action.
Elward Hargett says
I’ve been having problems with my phone for sometime. My calls are dropped, I very seldom get my messages, I make calls and they are not going through. My cell # ***-397-6214. I do think I’m in need of a new or refurbished phone, anything is better than my damaged phone.
I have not broken it, nor have the phone been dropped. Please, if you can resolve this issue immediately, so that i can keep in contact with family members and other matters!!!
Sincerly
Elward H*******
gabriel barajas says
question ?I did los my battery of cellphone? how can I replece it
Donna martinez says
My phone was stolen. I need another one.
Carol Albertson says
My phone got broke i need a new one please…
Mac Peters says
My phone stopped working, I have had it a number of years…
***.563.0437
only contact is my computer on internet mail.
*****@yahoo.com
please give me link to try and get it replaced….
vicky rankins says
My phone was stolen 2 months ago maybe longer what do I need to do to get another one because all I been getting is the run around. You can reach me @ *** 528 6868. Thanks
Kimberly Shamblin says
I have recently had my goverment assisted phone stolen out of my car,how do I get a replacement? I do qualify for the phone by receiving government assistance. Please contact me @ ***-925-3525 or leave a message.
Sheri Love says
I have been calling trying to report my phone stolen all day. Every time I call a number it gives me another number to call. What is a good number to report my phone lost/stolen? .. other than 1-800-867-7183, 1-800-378-1684, 1-800-723-3546, and 1-800-723-4565.. Please and Thank
Noel Prado says
Hello my phone is acting up a lot lately.Is there any way i can get a replacement phone?I have had my government issued phone for 2 years already.My number is ***-282-6535.Don’t remember if it was with Safelink or Assurance.Thanks.
Lashon Davis says
I had mynphoine stolen and I need a new phone. If you would please send me a new one.
Mary smith says
I lost my phone 2 months ago, haven’t got a replacement phone yet . All I get is a run around on it. Each time I call they say they are sending it.customer service sucks!!!!!
Betty Daniels says
customer service sucks I cannot get thru Guess I have to call Life line Options in NC
ben gelan says
Please this my fourth time trying to apply for a free phone i have my wife and my little nehpew lives with us and i gt food stamps and a very low income please reply back to me we dont have no phone to have thank you
ibrahim gelan says
I tried to apply for a free goverment phone and it wouldnt work with me please send me one on **** trenton st detroit mi 48210 thank you
Jennifer Collins says
I have tried to sign up to get a phone. i am in need of one. i have 2 small children at home and we don’t have any phone service as of this time. we are on food stamps and low income lunches.
linda fitzgerald says
lost phone how do I go by get another phone and cut that one off
Renee says
I lost my phone and are not able to reach customer service to report it. The voice message does not give me the option to report phone lost.
omar Bah says
i lost my Assurance phone almost 2 weeks ago,I immediately notified them,I have not yet received a replacement even though I am entitled.Each time I call I keep getting the run around from them.They are very unprofessional and insensitive to they customers needs.
omar Bah says
i lost my Assurance phone almost 2 weeks ago,I immediately notified them.I have not yet received a replacement even though I am entitled.I keep getting the run around from them.They are very unprofessional and insensitive to they customers needs.
Emery says
tahnk u
robbin pummer says
I cannot find my government issued phone. The number is *** 797 4385. I forgot what company I got it from, because I subscribed to it by curbside, while in transit and lost the paperwork. Can u help me? Another number I can be reached at is *** 9720544, and my emaiL is *****@yahoo.com
christopher foster says
i lost my phone could u send me a new phone thank u
forever living says
Excellent write-up. I definitely appreciate this website.
Thanks!
Sharaye Jones says
I recently lost my phone and the safelink people said they either need my cell phone number or ID # but i do not have neither one.
WI says
Trying to report a lost phone for my disabled brother. This is the most frustrating system ever! My BP has risen after trying to find a person to talk to, only to be told that they had a high volume of calls and to call back later. Typical government program!
sonia Lopez says
I lost my cell phone wat should i do it.. how do i get a new one
hyesha says
My phone was stolen and I need a replacement phone. But, I can not find a contact number.
michael says
lost my phone and cannot find phone number to report.
Desmond ward says
Trying to report my phone lost and get a replacement, can somebody help me out.
Free Government Cell Phones says
Borrow a friend’s phone can call the company and tell them about it.
Ronald Benson says
For all of us who have had issues getting things resolved, I have a semi-short cut for you… I lost my phone and tried to get it replaced and found that in order to speak to a person you need to take the option to “Pay with a credit card”. When you do that,guess what happens rather quickly? Yes, thats correct! You DO get a person on the phone to speak to. LMAO! Blow up the lines folks, it’s the only way for them to learn. Theres the government for ya, hows it working for you?
R says
To talk to someone regarding a replacement phone call 18003781684 and select 1 for English
And 4 for problems with your phone and then option 6 for technical hell
An automated voice will come up asking for a phone number
But don’t type or say one. He will then ask if you don’t have one and agree and then you
Will be directed to an actual live person!!
Good luck!!!
DONT MAKE OBAMA LOOK BAD IT REFLECTS ON YOU. says
I WAITED FOR AN HOUR TO SPEAK WITH SOMEONE, AND THEY STILL HAVE NOT RESPONDED.
WOW I SOMEONE JUST HAD TO MAKE AN OBAMA PLAN LOOK BAD THAT WAS CREATED TO HELP
PEOPLE. THERE PROBABLY GETTING PAID AND NOT DURING A DAM THING WHILE AT WORK. WHERE
IS THE GOOD CUSTOMER SERVICE.
DONT MAKE OBAMA LOOK BAD IT REFLECTS ON YOU. says
I WAITED FOR AN HOUR TO SPEAK WITH SOMEONE, AND THEY STILL HAVE NOT RESPONDED.
WOW I SOMEONE JUST HAD TO MAKE AN OBAMA PLAN LOOK BAD THAT WAS CREATED TO HELP
PEOPLE. THERE PROBABLY GETTING PAID AND NOT DURING A DAM THING WHILE AT WORK.
Kelly says
Assurance (or should I say NON Assurance) Wireless: WORST. CUSTOMER. “SERVICE”. EVER.
Ellen Knox says
some one stole my phone how do i go about getting another on
teresa says
i lost my safelink tracphone, how do i get a replacement
lee hamilton says
Someone has taken my phone from my mail box how do i deactivete the phone an have a new phone sent?
Christina says
I lost my I have been trying to get a hold of yall for two weeks already can i call another number to talk to someone
Christina says
Phone
evangeline says
I need a replacement. Phone please
Dawn Penn says
my flip phone broke in half and I need to know where to get a replacement. bottom portion rings but screen does not work. please help
Malisa says
If we cancel our reachout wireless line, And re-enroll would we still get a free phone?
Gwendolyn D. Quince says
Been trying to report my phone lost for over a week. Please help.
Tabetha R Gentry says
I have been trying for a week now to report my phone broken, the phone still works but the charger wont charge the phone anymore. I don’t know what to do about anymore. I can be contacted at this number xxxxxxxxxx MY CELL NUMBER xxxxxxxxx.
sandra moore says
paid for min 3 days ago still havenot recieved them
Robert weber says
I’ve been trying for 3 weeks to talk to u people concerning my phone being stolen and I’ve come to the conclusion u don’t want to know anything but how many minutes we want to buy. The ph. # is ***4622425. U can reach me at 1-800-uidiots!!!
Teresa C Schouten says
I have lost my phone, i had thought i lost it in the house but after spending days looking for it, i know it’s not in the house. I have received emails from you, since i haven’t used my phone, about cutting me from the program, Please don’t, if possible i would like to receive another phone. If possible, one that vibrates and one that i can send text’s. The phone has already helped me when my car broke down, and i was able to text for help. The phone can be a life saver! Thank you!
tommy j hooks says
I broke the screen on my phone cant see whos calling or the numbers that i call what to do to get another one
Emily Evans says
Thank You!
Jesse Hall says
I lost my cell phone, have tried to call it but it must be dead….how do I get a replacement phone for Reachout, free goverment phone-low income…I am disabled and need that phone…I am really satisfied with my Reachout phone by verizon…PLEASE help me…tyvm
margaret polk says
Safelink,I have lost my phone an i cant rember the phone number,are there anyway ya will give me a cell phone,i received the letter today,its a government phone it says to re-instate by the next 20 days.
MICHAEL NOWLING says
OR TRY CALLING MY DUAGHTER RACHEL , SHE IS THE ONE WHO ORDERD THE PHONE FOR ME… ***-831-0654 THANK YOU SO MUTCH
MICHAEL NOWLING says
THANX
MICHAEL NOWLING says
THATS THE CELL # ON THE PHONE I HAD.I HAVE NO OTHER PHONE TO BEC REACH AT
MICHAEL NOWLING says
IM AT **** 26 AVN NORTH ***** FLORIDA 33***
Daniel Drascek says
I AM DEAF and I need of a REPLACEMENT free cell phone and free minutes with Reach out wireless and lifeline
I need a larger phone TO DO TEXT MESSAGES and with Network provided .. SINCE I AM DEAF it is easier for me to read then hear on these tiny cell phones with tiny keypads
my number ***-668-4795 PLEASE send me a larger phone with internet to beable to send photo’s to my family and frinds
and is there away I can get extra more minutes
Thank You you have been helping me to be able to communicate more easier then trying to understand the phone
Thank you again
Thank you
Daniel Drascek
ethelstrong says
thank you
ethelstrong says
I can be reached at *** 428 0279 my address is 1010 ****** dr apt 211 *****
ethelstrong says
my reachout phone is broke how can I got a replacement one
Henry Howard says
I lost my reachout wireless government phone. I need a replacement phone. I would like for someone to contact me at my email, letting me know what to do.
clyde neal says
I had a reachout horizonvphone but it broke,how can I get another one.
beatrice ray says
I lost my phone please email me and let me know when you can send me another my tel phone number that was lost is ***-453-6746
thank you
Free Government Cell Phones says
For the thousandth time, readers, please do not put your personal information online. We try to catch them and edit out personal info, but sometimes they slip by. Protect yourselves. DON’T POST PERSONAL INFO ONLINE.
mary kennedy says
i had a boost state cell how do i replace it it was last
mary kennedy says
i had a boost moble cell from the state i lost it i dont have customer service number or anything and i cant find iy on computer can you help me please
Free Government Cell Phones says
http://www.boostmobile.com/
juna charles says
Somebody sotolen my phone pease email me to lest me know if u can sent me another phone
johnathan moore says
I had a safelink phone and it was lost or stolen and I believe somebody is using my phone? What do i to cancel it and get a replacement?
ANTWAN says
I LOST MY PHONE I BELIEVE SOMEBODY HAS MY PHONE BUT I DO NOT KNOW WHAT FREE PHONE COMPANY IM WITH ????
SHAQWUAN GAINEY says
I HAVE ONE OF THESE PHONES AND IT SAYS FTM MODE AND ITS HAS SAID THAT FOR ABOUT FOUR DAYS NOW WHAT TO DO ABOUT THAT?
Ericka Lefevre says
I have lost my Safelink phone how do I get a replacement phone?
swanice gartley says
I lost my gov phone please tell me how I get a replacement,,, I have had that phone for 4)yrs now
stephen ferko says
I lost my cell phone on december 20th 2012 and have been trying to report it since .It appears that the safelink people are “circle jerks”. THEY KEEP RUNNING YOU AROUND IN THEIR CIRCLE OF PHONE NUMBERS AND WEBSITES. One website has a side display of lost cell phones. Now I went to this so called website and got sent to a number that I tried about 25 minutes before that made me wait and listen to a useless menu that didn’t have anything to do with a or reporting a lost cell phone.I learned to type trying to chase down somewhere or somebody and finally ended up here at this pitch a bitch site.This is a worthless inefficient and unecessary time and energy consuming endevour.Say doesn,t this remind us of the way our government jerks us around about the bad economy they seem to have created or let happen with the astronomical gas prices. Why not go back to Ohio Bell and dump some of this chinese technology that their ramming up our asses.At least we could go downtown in the 60’s and 70’s and report a problem to an employee that actually worked in the city.
Nancy Morris says
Phone is broken cello partnership dba Verizon out of Barbour ville in Knox county not sure who i need to talk to to get a replacement
Laura Wright says
Can you tell me how I can replace my phone. I have had trouble with it since I first got it.. It will not hold a charge. It was sent back to you once and I think you put a new battery i , but that did not help.If I forget to plug it in at night I don’t have service the next day. I am 75 years old and sometimes forget. Thak you for any infoyou can give me I can send the ohone number but didn’t want to on here
Elaine Abernathy says
Lost phone had stop working anyway would like a replaement if it doesn’t cost to much.
ray says
my family has a safelink phone. my son took it to practice he forgot to take it out of his pocket we found it in the washer. we blow dryed it and got it setting in a bowl of rice I hear it draws out the moister. how do I get a replacement phone if our phone does not turn on? can anybody help? thanks
Jammy Jenkins says
Someone stole my phone at the gym last night. Need a replacement phone
melanieratliff says
OMG – I’ve never been so frustrated! The woman who is a native Indian speaker was completely impossible to understand – she may as well have been speaking Indian. I kept asking for her supervisor and no one would come on the phone but this same woman. CRAZY AND IMPOSSIBLE. THE worst “service” ever.
Jamie Raymond says
I lost my government phone about 6 months ago. I have looked everywhere and can’t find it.
Free Government Cell Phones says
Did you look under your bed?
Sylvia Ross says
I don’t have a govt phone ive checked my age are right but I don’t know anyone name albert Ross I would like to have a cell phone with 250 min on it please the only person in my household who ever had a govt phone is my daughter latoya Ross and it is.
Broken it hasbeen since 3 months since she had gotten it shes nevered call for another one I tried to get one but they said since latoya had one I couldn’t get any so can I have one please since latoya doesn’t have hers anymore please?
lashawn robinson says
i signed up for a government phone months ago. i lost my phone the same week and do not remember the number or the spacific company cause it got discarded it the trash be mistake. i only know that the banner advertisement sing said “life” or something like that when i signed up down the street from my house. my friend told me that i can type in life gov. phones sooooo here i am. how can i get a replacement phone? i really need it
Margaret Pelletier says
How to I stop service to my elderly mother’s stolen government-issued cell phone? I only have her number, but not the carrier, as I have moved out of state. can you advise, please!?
Free Government Cell Phones says
No way I know of without knowing who the carrier is.
pstyles says
I reported my phone lost 11/11/2,Ireceived a ticket # and was told I should get my phone in 5-10 days.To date no phone. I’ve called many times only to get very very long waits hangaud tranfers.The last reason I got today 12-10-12 is I need to speak to someone in upper managerment after 3 transfers and 3 hangups no response. I was on the phone for over 1hr and a half, I NEED TO SPEAK WITH SOMEONE WHO CAN AND WILL HELP RESOVLE THIS MATTER.
debbie cru says
i reported that my phine was broken and I was first told that a replacement would be sent then i was told I had no warranty anylonger so I wouldn’t ge?t another but I spuld buy another inline.I’d like to knw if I can purchase another phone at any retail store?
rodney white says
My phone charging input on my phone is broke can’t charge it
Brian Bliss says
to whom it may concern my phone was working up till 11/22/2012 when i went to go use it it said to put in the sim card i took out the sim card and battery for 2 hrs and put them both back in and the same message still appeared on the screen saying insert sim ? any ideas on to fix it ? the model number is A208 and the FCC number is A2SA208 OR THE IMEI NUMBER IS 355786613007389 SINCERLY Brian K. Bliss
Joy E. Oropeza says
WELL, i got my safelink phone last August (2011) and it was misplaced shortly after I recieved it. I have been in prison so I didnt report it sooner cause I didnt need it until now. I receive Social Security Disability Benefits and I am on ACCHSS.
Tammy says
What about someone else put in for your free phone and you didn’t know but you found out because it came to your address but now because they did what they did you don’t have any of the info.because of what they did to get the phone under your name and you don’t even know if that is the phone you should have now you got to use it for 2mo. and now you are not getting any of your min. what you put in the number they tell you and they text you and say There are no pending updates for your phone at this time what does that have to do with me asking about my mo. min.
DENISE says
I LOST MY PHONE A FEW MONTH AGO.AND I JUST LIKE TO LET U KNOW.AND YES I FORGOT THE NUMBER.SO I NOT TRYING TO GET A REPLACEMENT BECAUSE .AM TRYING WIT AOTHER WIRELESS COMPANY THANK U SMILE
katrena james says
my phone was stolen..i cant get anyone on the phone to report this…all i get are recordings,please help
glenda tally says
the phone don’t work right you have to turn spacker on to talk
glenda tally says
need new phone
Diane Jordan says
I dropped my phone and now the screen is blank but it still works. How can I please get a replacement phone. Please send me an answer asap I can no longer screen my calls. Thank you very much for your assistance.
Donald Francisco says
my phone was stolen yesterday and i really need it for the family what do i do my landlord has bee going through my mail can some one help me get a new phone
Kiandra Walker says
My phone wuz stolen..I need replacement for emergencies…I am disabled.
Kiandra says
My assurance wireless phone wuz stolen
Sylvia Ross says
Also it has another lady name sylvia Ross by marriage who lives in houma that’s work at the hospital cmc everyone gets me confused for her someone had to be using my name and address no one has a govt phone in my house anymore please send me one
bernard robinson says
I lost my cell phone on the metro train october 19 called metro an was informed i had to wait a couple of days to c if it would arrive.
shareefah cherry says
my phone will not charge anymore part where charger go is braking apart also charger
LAWANDA LANEY says
MY PHONE HAS BEEN STOLEN WOULD LIKE ANOTHER ONE MAILED TO MY ADDRESS THATS ON MY APPLICATION. THANKS!
Randy Kitzmiller says
I lost a Month and a Half ago. Can I repace it.
Elisabeth Riley says
My phone was stolen off the school bus..When i allowed my grandaughter to use it on a fieldtrip..please send me a new one or let me know what one would cost//Thank you so much Elisabeth R
michael nasworthy says
I have lost my Assurance mobile.I have looked everywhere but cant find it .I would like to get a replacement phone mailed to me if possiable. Thank you very much and have a great day.
michael nasworthy says
I have lost my Assurance mobile.I have looked everywhere but cant find it .I would like to get a replacement phone mailed to me if possiable. Thank you very much and have a great day
Govinda says
I lost my assurance mobile, how do i get replace that mobile with same number. Where i have to report. If i write brief explanation about my lost or stolen mobile will that works and they will mail another replacement mobile at my address?. How do i get replacement.
Ruth Elliott says
i have lost my phone. how do i get a replacement?
Richard Burt says
TO: Whom it may concern;
I have lost my assurance phone and would like a replacement phone mailed to me if possible. I don’t know if someone stole it or if I lost it. Nonetheless, I am requesting that a replacement be mailed to me at my address listed in your records please.
Respectfully,
Richard Burt
regina weston says
My phone was lost in the process of moving
Edwin Crespo says
Lost my phone,can you replace it
joannjackson says
its a blessing to beable tohave a freephone keep the good work up.a lots of people wouldnt have phone if not for this. thanks you.
richard gill says
i am hoping on getting a replacment phone for my reachout phone…… thank-you
staci says
i need a raplacement phone i lost mine and i dont know were it is
yoshi says
My phone has been misplaced. Ive recently paid for and additional full month of minutes. please send me a replacement phone with my current minutes remaining if possible. Thank you.
SHONTAY ROBINSON says
I lost my cell phone about a month ago. i recieved a flyer telling me my services would be cut off if I didn’t call. I called and they said to get in touch with your compant. I really need that phone cause I have a 8 year old daughter and no nhome phone. I wish I could afford a phone but I can’t. It ‘s nice to have for emergencies. My phone number was 573-***-****. I would like to keep the same number. I really appreciate your help. Thank you very much.
rushell manning says
my phone will not stay on could i please get a diff phone thank you !!
Ashley Young says
I lost my phone and the customer assistant told me to go on line and request for a new phone, but i do not see where to apply or request for another phone…could someone help me please?
Tammy says
I lost some money through the government Lifeline program and I heard that it went to pay for free phones for stupid people. Can you help me?
robert says
I Keep calling the reachout service phone # because I lost my phone And everytime I try to call they just leave me on hold and never answer my call does anyone know another phone # where I can reach out to someone from the reachout service or another # where I can talk to some one I would truly appreciate Thank You.!!!
judith watson says
lost phone need new on why isn:t a number to caal
Billy Bob says
Someone should link this site to an email mailing …. the public should see exactly how this program works… It is another waste of taxpayers money!!!!!!!!!!!!!!!!!
Billy Bob says
You asked people to tell what their experience has been with the Obama phones…what did you expect! They all want something else free!! This Govt is going down the drain. Why does anyone need a cell phone anyway? A free basic land line is all they need. WHY do the sick lame and lazy need a cell phone????
Nell says
Have you ever been stranded at night? No way to call anyone? Payphones are antiquated and now non-existant. Have you ever missed the last bus that passes anywhere close to your home? With no way to call anyone, while your small children are with you? You’re late to your below federal minimum wage job, that basically pays only for your $600 a month child care fee? Probably not or you wouldn’t be so judgemental. The Bible teaches don’t judge unless you to want to be judged. I am a safelink phone owner, I am not lazy, I’m am not crippled, though I am disabled and I can’t afford to replace my phone. With a cell phone, no matter where I am my children’s docs, specialists, teachers and prospective employers can contact me. Why are you being so hateful and disrespectful to those of us that are far less fortunate than you? Without public housing, child support, or welfare, I take care of a family of 7 with less than $1500 a month. Try walking in a pair of our shoes before you judge.
God bless you.
Barbara Wallace says
lost phone please send me a replacement or how do I apply for a new phone.
jacob says
please give me afree phone
pam says
my phone was stolen and i called the number and they give me the numbers to put on replacement forms but i dont know where the forms are. could you please let me know where to find them?
Heather says
My phone droped from a second floor. And i need to get a replacement because i have four children and other reasons how do i go about getting a new one? And is it true i will lose all of my minute because they just put minutes on the first plus i already had an additional minutes put on it so all together it was about 440 min…. Please contact me as soon as possible thanks.
Holly says
My phone is not working anymore. How do i get a new one? what is the process?
frederick burke says
My name is Frederick Burke from Savannah, Ga. I lost my phone and somebody else found it. What is safelinks number
Annette Cheek says
I lost my virgin mobile phone, about a month ago and can’t find it, could you please tell me what I can do to get another one. It really came in handy when I needed to make an important call, I have looked and looked but can’t seem to find it.
Thanks for your help in advance.
Larry ruppel says
lost the virgin mobile phone at the river and i would like to know how to get anotherone
darrell watson says
I broke my phone how do i get a new one without all the run around??
Bob says
Get a job and buy a phone. No runaround if you go that route.
rushell manning says
you r very rude and need to stop leaving comments…….
Bob says
I think its very rude that these people have taken money from me, through the Universal Service Fund, and then don’t even have the decency to keep track of or take care of the phones. People need food, people need shelter, people DO NOT NEED a cell phone with 250 minutes a month…
I guess the reason it really bothers me is that I was raised very poor and worked my butt off and sacrificed for years to get where I am now and when I see people acting like this AFTER receiveing handouts it really pushes my buttons.
jerame frederick says
i lost my safelink phone how do i get another one?
JOYCE JOHNSON says
i lost my assurance phone how do i get a replacement phone?
jessica says
someone has stolen my free phone could i please get another one. thanks for your time.
civility sparrow says
i +have lost my phone fore the second time but it was stolen this time i would like a replacement please.
th
Donita chapman says
I lost my cell phone ,dont know where I lost it, I was hopeing someone would return it.
Free Government Cell Phones says
Did you look under the bed?
Cindy says
I meant to add that my minutes are not up so that is not the issue. It’s some kind of tech problem, I read that Iphones freeze up like this to and they recommend removing the battery to fix it but there doesn’t appear to be any way to do that with an assurance phone and quite frankly I’m afraid to mess with it. Is there a store or something I can take it to where they could fix it for a minimal sum? Or some tech number at assurance I can call for help? Thanks again.
gene day says
i have misplaced all my information about my wireless assurance ph.I was trying to delete a number and now it says it isn’t activated. It’s fully charged and i came pull up all my contacts but the calls want go through and don’t have a number or my pin number. The number that i did find says press the m key and dial information i don’t have that number thats what i’m asking. HELP ME WITH A NUMBER if can you?
Cindy says
Hello, I have an assurance wireless phone that worked well until today. I received a phone call and when I tried to hang up it wouldn’t let me, the phone just froze preventing me from making other calls. Then it just died on me and recharging hasn’t helped. What can I do? Does anyone know how I could fix this issue or who I contact? There’s nothing on the assurance web site that indicates what do if you have a technical issue. Please post that information if you have it. Thanks.
PATRICIA WILSON says
IT WAS AN SAFELINK
PATRICIA WILSON says
I JUST GOT MY CELL PHONE STOLEN TODAY.MADE AN POLICE REPORT.PLEASE SEND ME AN REPLACEMENT PHONE.THANKS
Steven Wooley says
I need a replacement wireless phone please mine was stolen. Assurance wireless. Thanks
charles darnell pickard says
I am requesting a replacment cellphone.
charles darnell pickard says
I lost my cell phone and would like a replacement phone.
Roger McIntosh says
I Like to Get a Phone From You Along with the Minutes add on . Thank you
Roger McIntosh says
Ever Time I order a Phone , I never Get from any body It never Come to my Door. I ask To send it to my PO BOX But never Do, What should i do?
deb arah roark says
i lost my phone need a new one 1078 ******** bullhead city az *****
Annie Gandy says
Can you please send me another phone, someone has taken it, please send me another out.
Cassandra smith says
good comments. But how can you help me. 281 or 832 -865-2698
Cassandra smith says
how do I get a replacement phone, the phone was taken from my home w/o permission and now I’m told is broken and they cant find it
cheryl fagan says
i lost my assurance phone about one month now can i get a replacement phone plase
Jaquie says
You people commenting are stupid as all heck. No wonder you are on government assistance. THIS IS AN INFORMATION WEBSITE. It is not associated with any of these companies. Sheesh.
Raymond Golden says
I lost my phone from reachout wireliess and need to know the phone number I should all to get it replaced. thank you
daryl spiesz says
my phone got broke can i get anouther one sent to me phone no.(309)***-****
Jercina Smith says
I LOST MY REACH OUT CELL PHONE PLEASE SEND ME A REPLACEMENT PHONE.
Nicole Towler says
I lost my assurance phone and despartely need a replacement.
Issac Rush says
I lost my cell phone and my service is up 901-650-5775
juliette griffin says
I have lost my safelink phone and i need to know what to do to get another one,
kenneth martin says
one day i went out riding my bike and my phone accidently fell out my pockey and know i dont have a phone at all so please hepl me out with a new phnoe.
Ellecia Williams says
Hellow I was out shopping,and my phone fell off the cart and broke how do I get a new one?
david christy says
I have lost my phone and i need to know what to do to get another one,
Thanks,
David Christy
JHouline Pierre says
I lost my bag with my phone in it. could you please send me another one?
kim stubbs says
Funny how you ask people to share their experience and instead they all wanted you to take care of their lost or stolen phones!
Vivion Cunningham says
My phone is stolen and I need a replacement. How do I get one? Please contact me with information on what I need to do to get another one. Thanks!
william waddingham says
good deal
william waddingham says
i lost my cell phone,can i get another one?
MARGARITTA WIGGINS says
I LOSS MY ASSURANCE WIRELESS PHONE. CAN I GET ANOTHER PHONE?
I DESPERATELY NEED A REPLACEMENT.? PLEASE LET ME KNOW SOMETHING!
Becky White Ballard says
I lost my safe link phone someplace on my property (outside) not in my house. Can I buy a new track phone or a net10 phone and have my number and free minutes transferred to my new phone?
Martha Espinoza says
Reachoutwireless got me this cell #707-483-4830 which was taken along with my jacket last Friday, April 6th during lunch. I desperately need to get a replacement, could you possibly let me know if you can help me and how much you will need to charge me; since it was my fault that it got stolen. Looking forward to hearing from you all, soon. Thank you.
nicole liston says
How do i get a replacement phone mine was lost it must have fallen out of pocket
the man that found the phone after it fell on the ground put it in his pocket . How would I get a replacement If at all . Thank you nicole
Md. Aliva Rahman says
I lost my phone and need a replacement phone.
How can I get a replacement phone?
i recieved my fantastic gov phone n the mail so i hoped and wished 4. it was exactly 9am i know b/c i was excited to make the 1st call as i was hangin the phone up after making my so excited 1st call the midle ok button which was a metal like piece came o says
C’mon Uncle Sam.
walter l gelts jr says
I lost my phone when i was running the snowblower
Jodie Dawes says
This evening my phone was stolen from my purse in Olympia, Washington from the Fread Myres store. I called the 1-888 number but the message stated to call back in the morning 2/12/12. Would you pleas deactivate my phone so that I can save the few minutes left.
Michele Mellano says
I losted me cell phone, but I do want to keep my cell phone number which is (407)***-****. I would like one with a camera built into it.
tracey walker says
i lost my cell phone how do i get a replacement thks for ur time
edwardo lopez says
i haven’t used my phone in awhile cuz it wont hold acharge or it a
wont stay charge. what can i do?
Free Government Cell Phones says
Go to Radio Shack and buy a new battery. They don’t last forever.
Mark says
This is the best site ever. There are hours of entertainment in these messages. This is like theonion.com except its real which makes it even better.
Annie Caneely says
I need an upgrade.
I cant find their website so this sucks. My phone is messed up. I NEED AN UPGRADE NOW.
Michael Hamilton says
I lost my cell phone and need a replacement. Where do I call/contact Safelink?
Free Government Cell Phones says
Safelink Wireless page. Contact info at bottom.
shirley prince says
my phone just went blank i cant see who call nor text. can i get a replacement phone.
shirley prince says
also dont get all of my minutes.
richmond jackson says
ineed a replacement and if there is a way too trace the phones whereabouts i would like too know was i right in any of the places that i returned too looking for it
richmond jackson says
i got a bluatooyh that did not work i replaced the phoneinto the case then it wasnot there,
Sarah Potts says
My son took my Reachout cell phone and had it stolen. I was wondering if there was anyway I can have that replaced? I am not sure how to go about that if anybody can help me. Thank you for your time.
Sarah Potts
Lillie E Washington says
I am with Safelink and I have lost my phone. I really need a replacement phone. Please email me at the email above. Thank you
willie evans says
i need another phone my ia boken can i get a replacement , please email me.
Elisha Hudson says
My cell phone is broke can i get another one. I am 69 years old and need a cell phone . Please email me.
willie evans says
my phone is broken can i get another one please.
Georgianna S Hendrix says
Please help me.
VINCENT HOLLAND says
I HAD LOST MY PHONE I NEED A REPLACEMENT AS SOON AS POISSBLE
Georgianna S Hendrix says
She is 71 years old and needs a cell phone terribly bad. Please help her. Her address is *** **** Drive, Stockbridge, GA 30281
CAROLYN LOVE says
I AM 58 YEARS OLD AND TRULY NEED A FREE PHONE. REACHOUT APPROVED ME FOR A PHONE & THEN DISAPPROVED ME, AFTER GIVING ME A PHONE NUMBER, & A TRACKING NUMBER. THEIR REASONING IS THAT THEY ALREADY ISSUED ME A PHNE WHICH IS NOT TRUE. I HAVE NEVER ORDERED OR RECEIVED A PHONE FROM THEM. MY UNDERSTANDING IS THOSE PHONES DO NOT HAVE TO BE SIGNED FOR OR ANYTHING THAT WOULD ASSURE THAT THE PERSON THAT ORDERED THE PHONE ACTUALLY GOT IT. I REALLY NEED THIS PHONE FOR DOCTORS APPTS. AMONG OTHER THINGS ESPECIALLY SINCE I LIVE ALONE. WHAT DO YOU THINK ABOUT THIS AND WHAT CAN SOMEONE DO TO HELP ME, VERIFY THAT THE RIGHT PERSIN ORDERED AN RECEIVED THE PHONE. THAT IS WHAT ID’S ARE FOR.
talissa gant says
my new address is **** **** dr 2 charlotte nc,28269 can you please email me so i know that you got my request.thanks again
Agueda Teixeira says
And I have new address ** ***** street,apt.3,brockton,Ma 02301
Agueda Teixeira says
I lost my phone and have no ideal were,i can get new phone
Debby Witt says
I lost my free phone and i dont remember the number on it i know the phone was a verizon wireless phone.i bought the phone.what do i need to do
Blanca Rios says
Ok this it the 2 knote that I be send out .been that I’m not sure if safelink got the another one . But please help me I lose my phone . It been about 2 weeks & I been try away for someone to help me to get another one back . Thank you
Blanca Rios says
Omg please help me I lose my phone this about 2 week back and I been try to find out how I get another one .
miranda anderson says
The phone that i recieved didnt work how can i send for another the battery was no good and the charger didn’t fit properly.
Roy Barnes says
How can I know if you have recieved my request? I have made a request for a replacement phone, WHAT DO I DO NEXT?
Roy Barnes says
I would like to be able to do this ONLINE.
Thomas Shepherd says
I lost my phone and have no ideal where I lost it.How can I get a replacement phone
Pamuula says
My daughter lost my phone while on vacation, came back home to try and call safelink to replace the phone–i was on the phone with them for 4 days, and each day i called i had to call three different numbers-they said i didn’t renew, another person said i’m not up for renewal til June 2012, i call another number they give me, he said we can renew your policy. two weeks later, i still have no phone–i’m getting aggravated in calling them-might as well just go to the store and purchase a minute phone!! uuuggghhhh!!!
Anadgonzalez says
I am so happy I realy need my cell thank, to all the people who provide this help,,
Susan Maragulia says
I reported my Assurance wireless phone as lost or stolen and they suspended the service and said I could be put on a waiting list for a new phone. I was told to call back in 2 days which I did and they simply made it impossible to do what they said they would. They told me I could go buy any virgin mobile phone and they would activate and let me keep the same number I had. I asked at least 4 times to be put on the waiting list and pay the $5 replacement fee. Can someone help me do this? My suspended # is 484)***-****
marie cadiz says
Hi my names is marie someone stolen my goverment cellphone and i needed a mew cellphone i am disable person i cant move my leg i am used a willchear and rigth i not have cellphone to call my doctor apoitment i tell my daugther when she come to visit for use her cellphone for call and she leave to her apartment call me at [redacted] her names is xiomara call me in this number and ask for marie cadiz god bless you to the staff have a good
day thanks bye.
Free Government Cell Phones says
You need to call your vendor.
Mark Williamson says
I need a new cell phone charger so I can charge my cell phone. My phone charger was stuck in my outlet and I went to remove it and the plug was still plugged in but I was holding the cord in my hand.
Shunta Jackson says
I have a reachout phone, suddenly my whole screen is white. Both inside and outside screen. I need a replacement phone please ASAP.
Melody McGee says
my phone has falling and the whole scrreen is just orange, how do i get anther phone?
mary says
I had my cell phone stolen can I get a new even though I dont remember the number.
Free Government Cell Phones says
You might if you call the company you received it from.
Lenny Johnson says
I was at a party and these girls washed their hands with my phone in the sink!! “REally!” ugh FML!
geraldine says
how can i get my picture out of my phone i would like hem to have them printed
Melody Tyler says
My phone was recently stollen and I’m afraid who ever has it has used all my minutes and worse is going over and/or using text which I don’t use. I’m not completely sure which provider I got the phone with…whether safte link or reachout. But I’m almost possitive is was one of those. My number for the phone is xxx-xxx-xxxx. My name is Melody xxxxxx, I live at xxx Palm Ave., xxxxx La., 70364. Please contact me asap because I’m very afraid I will have alot of over usage on the phone, if that’s even possible. Can the minutes go over what is already on the phone? At the moment I can be reached by my mother’s phone…the number is xxx-xxx-xxxx. I live on a small income of $674/mo and I’m very afraid I will be charged money I don’t have. So if you can please help me in this matter I would greatly appreciate it and also I can put a rest to my worries.
Thank you and God Bless,
Melody xxxxx
(personal info removed by admin)
Free Government Cell Phones says
Melody, we’re really sorry to hear about your situation. We had to remove your phone number and address for your own protection as this is a public page. Since we’re not the phone company, and just an information provider, we can’t help you. Since you are in LA, your provider could be Safelink Wireless, Assurance Wireless or ReachOut Wireless. You’re going to have to call each one until you find the one that was your provider. Good luck.
latasha vasquez says
i need a phone for my service can i get one thur your service
Linda campbell says
My son droped my phone ln some water and shorted it out so may I please get a replacement thankyou. Linda campbell.
Linda campbell says
My son dropped it in water and it shorted out.
Martha says
Will I get the 250 minutes that I was supposed to get on my replacement phone, the administrator says just 10 minutes.
Free Government Cell Phones says
This is what Safelink says. I don’t know about the others:
“Safelink offers one replacement mobile phone per customer. You’ll receive a refurbished phone, not a new one. Any airtime you had on your phone will be lost, along with the phone; however, your replacement phone will have 10 minutes of free airtime to get you started.”
latasha vasquez says
how can i get free replacment phone to replace the one that is broke that i bought from you
latasha vasquez says
can ii have get a free phone to replace the one i have does not work
latasha vasquez says
how do i recive my replacment i stay in wisconsin
latasha vasquez says
how can i recive the free phone from you i have the service
nessa says
i had just got a phne frm assurace wireless ,i left it on my kitchen counter n one of my brother friends stole it …i need a replacement…
Free Government Cell Phones says
Replacement phone or replacement friends?
Roy Barnes says
I lost my cell phone I need a replacement phone. I also need a charger as well. How long will this take?
Roy Barnes says
What steps do I need to take, in order to get a replacement phone.
Roy Barnes says
Is there a form that I can fill out online?
berneta dandison says
i have lost my ph who do i contact to get aother adn howlong will it take will i have the same number????
ronald sheehan says
can I turn my phone in for takeing pictures phone ?
Free Government Cell Phones says
Roy, we are not your cell phone company. We’re just an information site. You need to call your cell phone provider.
Deloris Anding says
I NEED A REPLACEMENT CELLPHONE FROM ASSURANCE WIRELESS.
diamond says
reachout charge you $20 for a replacement and safelink gives you 1 free replacement.
awatef akbik says
my cell phone is brok how i can get replacement?
What is yr freegoverment celphone customer service phone number.
latasha vasquez says
my phone cannot charge anymore and does not work can i get a free replacment and free
latasha vasquez says
i have bought the cell phone thur you that broke can i get it replaced with the same one or do i just lose the money i payed for it
Marshall Scott says
I had my phone stolen and need a replacement phone!
melinda cambran says
some one stole my sell phone and i dont have are phone my name is melinda ***** i live at **** **** road Atlanta GA
Tammy says
These are the funniest comments ever until I relaize that I am paying for it!