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Lifeline phone service provides free cell phones to America's financially disadvantaged

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How do I check the status of my application?

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If you’ve already submitted an application for a Lifeline Assistance/Affordable Connectivity Program account and want to check the status of your order, here’s what you should do:

  1. Call or email your Lifeline/ACP service provider’s customer service team to ask about the status of your application. Any of the company’s agents should be able to give you an updated status report.
  2. Check your email, including your spam file. Your service provider may have sent you one or more updates about the status of your application. It’s a good idea to check your email and mailbox regularly for any updates from your service provider.
  3. Check your postal mail box, too.
  4. Check your service provider’s website. Most of them offer some sort of tool that lets you check the status of your account. You’ll probably need to log in to check your status.
  5. Be proactive. If you haven’t received any updates or have not been able to get a status update, follow up by contacting your service provider’s customer service team directly. Call them. Email them. Ask about the status of your application and order and ask if there are any additional steps you need to take.
  6. It’s important to be patient and enough time for the application and order process to be completed, but don’t be afraid to ask.

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Latest Reader Comments

  • tony MARTIN on Were our readers right? Are free government cell phones hacked before they’re activated?: “ACTUALLY, YES THEY ARE,, And its well known. privacy??? NO WAY” Jun 9, 13:55
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “SORRY BUT there IS no charge to get a phone, Q LINK, LIARS AND RIP OFF, Call the owner, hes…” Jun 9, 13:52
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “YOU DONT buy minutes if you have unlimited,” Jun 9, 13:50
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “MOST. MOST of the phones they give us are either REFURBISHED, RETURNES OR DAMAGED PHONES, NOT NEW,” Jun 9, 13:49
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “Dont have to be with them for ANY YEARS,, Tell them to release your name or call NAT’L VERIFICATION to…” Jun 9, 13:47
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “wrong,you ARE entitled to another free phone but will have to pay if you want the third phone,, Even says…” Jun 9, 13:46
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “RIGHT, AGAIN SAFE LINK – LIARS ] used to tell my i had no minutes,, How can i NOT have…” Jun 9, 13:44
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “RIGHT, SAFE LINK ARE LIARS,, I TOO had to re-submit my info 4 times. Said they couldnt read the fax,…” Jun 9, 13:42
  • tony MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “I TRIED to drop Q LINK when i had them, THEY WOULD NOT. NOT NOT remove my name, Couldnt go…” Jun 9, 13:39
  • TONY MARTIN on Which companies offer the best free texting plans? And which ones offer the worst?: “Stay away from American ASST. PHONES garbage,Wont get another phone if the one they give you is no good, EVEN…” Jun 9, 13:35
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