Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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Safelink Wireless Free Cell Phones

<< All Free Cell Phone Providers

Best plan: Get a free smartphone, unlimited talk, unlimited texts, plus 25GB data each month.

NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here

SafeLink Wireless is the largest, oldest and best known of the companies that offer free cell phones through the government’s Lifeline Assistance program. Millions of needy Americans in 40 states, the District of Columbia and Puerto Rico are already talking and texting on Safelink cell phones.

Those states are Alabama, Arkansas, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

SafeLink Wireless gives you the choice of enjoying free cell service on your own phone. Or you can apply to receive a new cell phone AND free service.

The Safelink Lifeline and ACP Plans

Here are the Safelink Lifeline and Affordable Connectivity Plans that you can choose from:

Lifeline + ACP

    Free smartphone or BYOP (Bring Your Own Phone)
    Unlimited talk
    Unlimited text
    Calls to Canada and Mexico
    25GB high speed data
    Up to 5GB of hotspot data

Lifeline Plan

    Free SIM card
    350 voice minutes
    Unlimited texts
    4.5GB data

ACP Plan

    Free SIM card
    Unlimited talk
    Unlimited text
    Calls to Canada and Mexico
    10GB data
    (Includes 5GB of hotspot data)

How to Qualify for Lifeline

Are you eligible for a new Safelink Wireless phone number? Be aware that guidelines vary by state but you’ll probably qualify if you participate in a public assistance program such as any of the following:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Pension and Survivor's Benefit.
  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)

If you don’t receive any of these public assistance benefits, you may also qualify if your total household gross monthly income is low enough.

How to qualify for the Affordable Connectivity Program (ACP)

The rules for ACP eligibility are the same in every state. A household qualifies if:

  • A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:
    • Participates in any of the following assistance programs: SNAP, Medicaid, Federal Public Housing Assistance, Veterans Pension or Survivor Benefits, SSI, WIC, or Lifeline;
    • Participates in any of the following Tribal specific programs:
Bureau of Indian Affairs General Assistance, Tribal TANF, Food Distribution Program on Indian Reservations, or Tribal Head Start (income based);
    • Participates in the Free and Reduced-Price School Lunch Program or the School Breakfast Program, including through
the USDA Community Eligibility Provision;
    • Received a Federal Pell Grant during the current award year; or
    • Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.

Compare Safelink Wireless with Other Lifeline Companies in Your State

There are many other free phone service providers you your state. This is just one. In every state there are many options, often over a dozen companies to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To compare plans, begin with our state-by-state free phone service page and click on your state to see what’s available.

Contact Safelink Wireless:

Website: www.SafelinkWireless.com
Phone: 1-800-Safelink (723-3546)

Further Reading on Safelink Wireless

Crisis in free government cell phone program: Will new demands kill off service providers? - All Lifeline providers are required to offer customers 4.5 GB of data/month, an increase from 3.0 GB per month.
Man sues Safelink Wireless for cancelling his free government cell phone - We agree with Safelink on this one: If you don’t follow the rules, you get terminated. We’re surprised the court is cutting this guy this much slack.
Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Don’t enroll at a street tent: Check around before you choose a free government cell phone company - We know it's tempting to enroll with a street vendor when he says, "It's free!" But the truth is that other companies probably offer other plans that are far better than the one that guy sitting in a booth is offering you.
California Lifeline explosion: More companies, more unlimited plans, more great paid plans - The competition in free government cell phones is getting stiffer in California and that's great for consumers because more companies are now offering free unlimited minutes and text plans.

Comments

  1. Kathy Ivey says

    I am just thankful for the service and the government place this program however I have had data stolen was given back thanks to SafeLink
    ~Just want to say
    Thank you
    Happy new year
    2025
    Sincerely
    Ms,Kathy Ivey
    Riverview,Fl

    • Free Government Cell Phones says

      Just click around on this site for a few minutes, beginning up on the navigation bar at the top of the page. You’ll quickly figure out the whole program and learn how to apply.

    • Free Government Cell Phones says

      We are not Safelink, Leroy. This is an independent informational website and we do not provide phones. You need to contact Safelink directly.

  4. Adrian Boganey says

    Suddenly, “network not available” occured on my phone. I was doing some personal business when my phywas no longer connected to the network. What happened? The phone worked all y, then out of nowhere, it no longer would connect to the AT&T network. There is no good reason for this. I need this fixed right away.

    • Free Government Cell Phones says

      There is obviously no way for us to know what the problem is, Adrian. Contact your service provider using the info in the article above.

  5. Valya says

    How do I transfer my Verizon landline number (with lifeline) to Safelink? I want to keep the same number on Safelink

    • Free Government Cell Phones says

      That has to be done during your enrollment with Safelink. Tell the customer service agent, “I want to port over my current phone number.”

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone and your service provider will answer.

  8. Wayne Byron Peterson says

    Like or need help to get elder parents on a program. in a nursing home now. 95 /93.
    Health issuses. I have a land line for them. They are bothered by robo calls . Half hour will get 10-15 calls.
    Retired Full cornel veteran.

    • Free Government Cell Phones says

      Everything you need to know about the Lifeline free government cell phone company can be found right here on this website, Wayne. Just click around for a few minutes.

      As an alternative, though, have you considered just changing their phone number?

  9. TAMMIE Hensley says

    I pay for internet I don’t stay on my phone I’ve seen people play games all day and night nothing never get said to them .I use my phone mostly for looking up stuff.I think that’s one of the reasons they were gave to us to help people.Learn and help family’s. They shouldn’t be allowed to just take my data This isn’t the first time I’m not a child.TMobile has no right my dad has cancer and if you don’t like your job find another one.ya it defaulted after I factory reset it.Im using my house wifi this is crazy If I could Afford a phone it wouldn’t be T-Mobile.

    • Free Government Cell Phones says

      T-Mobile does not participate in the Lifeline free government cell phone program, Tammie.

  10. Kim Do says

    I am receiving disability benefit, i apply 3 weeks ago, but i did not received benefit , it is pending…pending ( SAFELINK WIRELESS )

      • Caitlyn says

        I received the information saying I had a tracking number through FedEx for a safe link phone. I went to track it and FedEx said invalid. I don’t understand if it’s coming or not..

        • Free Government Cell Phones says

          Contact your service provider’s customer service team to ask for an explanation.

    • Free Government Cell Phones says

      Most companies say it will take a couple weeks. Our readers have often said it took three or four weeks or even longer. How long has it been for you? Have you contacted your service provider’s customer service team to ask “How long?”

  13. Pamela Check says

    I am a Lifeline customer that recently tried SafeLink and had a terrible experience. Without a working phone, I can’t call anywhere, and that is the only way to contact SafeLink; no email or FB Messenger. They have a Facebook page, but you can’t message them through it. When I left a comment to this effect for them on their SafeLink Facebook page, they left the link to their website that tells you to call them. When I applied with them, my status said Verified, but they didn’t send an email or letter acknowledging me. Worse yet, I NEVER RECEIVED A PHONE FROM THEM. They did, however, send an email threatening me if I did not activate my phone, which did not accept replies. I find their company fraudulent.

  14. Victoria Read says

    I have been with SafeLink for years and Never a problem!
    They offer free, great customer service as well as good connections when using your phone.
    I can’t say the same for CC.
    I always used my SafeLink phone for emergencies, a second phone but I am gonna transfer my phone from CC to SL and be done with a monthly charge for service that doesn’t work most of the time.
    You will be Happy with SafeLink so hurry up and get your free phone and service today!! Be happy!!

  15. Sandra says

    The Safelink company was bought by Verizon and is migrating to a CDMA phone system shortly. Anyone with a GSM phone is being informed that their service will end, and solicited to receive a new cell phone free or discounted.

    According to their website at https://extras.safelinkwireless.com/en/network-changes customers can also get a new SIM card. However, their customer service does not know this, nor am I able to purchase the SIM card from their online store, once I enter my Lifeline phone number. No one can help me and I have spent 3 hours so far trying to get through to someone. Perhaps spoke with 8 people. I keep getting transferred around to different departments including technical support.

    I contacted TracFone (the parent company) and they are sending me a SIM card.I hope it works. However another rep I spoke with said that if I got a Tracfone SIM card I would have to purchase a new plan, and not remain in the Lifeline program. We’ll see what happens.

    I am posting this so others who need a new SIM card from Safelink can see what I have been through. If anybody did something different that works please post it. Or alternately if anyone knows how to get in touch with someone at Safelink who isn’t just reading scripts, post that too.

    • Sandra says

      Sandra here with an update. I received the SIM card that Tracfone sent, and it was the wrong kind of card. Oh well!
      The next way I tried to get Safelink new network’s SIM card is to speak with the “Sales” department at Safelink, and order one for 99 cents. Supposedly it is on the way to me. I will update as to whether it works upon arrival.

      This is important for people who have a CDMA phone and want to get a SIM card to update to Safelink’s new Verizon-based network.
      (They are trying to force everyone to get a new phone instead of a SIM card for some reason.)

      • Free Government Cell Phones says

        Thanks for the update, Sandra. Our readers will be interested in the next chapter of your saga.

    • Free Government Cell Phones says

      Unfortunately, Cassandra, you must have a street address to qualify for the Lifeline program.

        • Free Government Cell Phones says

          You’ve come to the right place, Charlie. Just click around on this website (especially on the navigation bar at the top of the page) for a few minutes and you’ll learn everything you need to know.

  18. george freeman says

    company suks spent 3 days trying to activate a phone that they want to send verifacation to that isnt activated which will not go to a phone not activated what moroons.

    • Free Government Cell Phones says

      Not sure why you’re telling us that, Sherri, but we’re always happy to hear from a satisfied customer.

  20. Pamela Ann Beard says

    safelink is a nightmare, they were bought out by verizon. my byop not does not work, they refuse to send me the free one

    • Free Government Cell Phones says

      We strongly urge our readers not to enroll at a street event. They have been the scenes of far too much fraud and abuse. Instead we urge you to enroll by phone or online.

  22. Jeff Hobbs says

    Why did my local boost telle he knew nothing about the acp and hadn’t even read the pamphlet on his counter and wasn’t interested in even talking about it, Jeff
    Richmond,in 47374

  23. michael west says

    these gov phone are a bunch of bull shit 4 of my friends and myself got one and they suck first every one of them company purpose hire foregioners so you cant understand a word they say then it took me over a hour to get threw to punks then three times they said phone will work that was a week ago my family friends and people have had enuff of your phoney bullshit take your sim card and shove it up your ass

    • michael west says

      f**k you you useless bitches and your shitty phone hope to see you at wal mart i willk stomp your useless bitch ass

    • Free Government Cell Phones says

      This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. That being said, we really regret that you are not our customer because you sound like a real charmer, Michael.

  25. Allen salazar says

    My name is Allen Salazar I need all government phones under my name closed asap someone using my information thank u that’s all numbers

    • Free Government Cell Phones says

      Sorry to hear about your problem, Allen, but we cannot do anything to help you. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. You can reach your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

  27. Robert E Lewis says

    SafeLink upgraded my free phone …I had a flip phone..they sent me a new phone which I received Friday July 8,2022….
    I have been hung up on a minimum of 12 times while trying to reach technical support….I have spent 3 days trying to get phone service….I am beyond frustrated…All I want is my phone number assigned to my new phone…someone in your service disconnected my old phone…now I have No phone to use…..
    Is there anyone capable of helping me???????..

  28. Mark says

    Why does Safelink shut off my phone every month for the last three months for five days or more?
    I am qualified to get the service, and have been with them for years. I filed another compliant against them with the BBB. I’m still waiting.

    • Free Government Cell Phones says

      No way for us to know what’s going on with your account, Mark. But have you called 6-1-1 on your free government cell phone to speak to customer service about the problem?

  29. Latisha Johnson says

    I need a free cellphone today.. mail it to latisha Johnson at (ADDRESS DELETED).

  30. Cory Ivey says

    It said I was approved and it would be sent in the mail is there a time frame how long it takes and why didn’t I get an email or anything confirming that’s all I need to know thank you

    • Free Government Cell Phones says

      Timeframes are fluid things in the Lifeline world. Some companies say it will take two weeks, others say three or four weeks. A number of readers have said it took far longer to get their phones delivered. Good luck, Cory.

    • Free Government Cell Phones says

      There’s no way to answer that question, Kelly, because the phones are sent out randomly. The person who enrolls immediately before you may get one kind of phone, you may get another, and the person who enrolls immediately after you may get a third kind.

  32. Sondra Wulfsen says

    I often go to Walgreens to buy home appliances, the prices here are quite reasonable and every time I come here I often use the discount code on the DazzDeals website, last week I saved 20 bucks

    • Free Government Cell Phones says

      Every company is different, Lakeshia. You need to contact the company directly to find out how they handle enrollment and if they are currently hiring.

  34. quinton jackson says

    I would like a cell phone so i can keep in contact for i am trying to look for a job.

    • Chris yonko says

      Hey my name is Chris I’m with safelink street team members & we are hiring while we run multiple programs if your local in the bay area we have a bunch of job opportunities for everyone while some say we are the best to deal with

      Email:(DELETED)
      Please contact if interested in a life changing opportunities

      • Free Government Cell Phones says

        Sorry, Chris, but we cannot post your email address because we have no way to verify the details.

  35. Jenna Coffell says

    I had my girlfriend sign me up and she put in my wrong s.s.#.Now i have to show paperwork that’s gonna take months for me to get a phone and i need a phone a.s.a.p. because i have health issues.I have C.O.P.D. and need to make sure i can call 911 when needed.

  36. Linda m says

    I’ve been on phone 3hours with safelink. I’ve had my free phone for few years. With unlimited talk and text. They shut me off today no warning. Said I have 1000 minutes none left. No I have unlimited. I got the run around put codes in told me fixed, transfer me to others then disconnected on 3rd transfer same call. My 10th call I got young lady who had to ask her manager for minutrs(what,).hung up shut oh off 10 mins like told to I had no faith this time. 🙏 I have it working but I have till 1st and she said I have minutes for few on calls. What happened to my unlimited minutes. I’m grateful she turned it on. I have kid my only ph. Nightmare this has been.

    • john strophy says

      To solve this issue for once and for all Linda contact the FCC .They did this type of behavior to me too gave me the run around less then 1 month the problem was taking care off . They bill the government for services they do not provide.

  37. Walter J Hopkins says

    A representative of Safe Link came to door last evening and offered a free cell phone. She asked me show ID and an SSI receipt of this past year. I accepted the phone and signed for it. Do I now have absolutely free use of this phone, accept within calling time limits?

    • Free Government Cell Phones says

      We hope the man really worked for Safelink, but you won’t know until you find out if your phone works. In the future, PLEASE don’t give any personal information to anyone who comes to your door claiming to represent a company. Call Safelink customer service to find out if you are really one of their customers.

  38. Free Government Cell Phones says

    You don’t have any phone with us, Roger. This is an independent informational website, NOT a service provider.

    • Free Government Cell Phones says

      Each company has different distribution methods, Dainhen. You need to contact each company’s corporate sales team.

    • Free Government Cell Phones says

      You need to speak to Safelink customer service, Lewis. You can reach them by calling 6-1-1 on your free government cell phone.

  42. Crystal Trejo says

    My phone is not working properly, I can call but I can’t hear anything on my phone and I’m hearing impaired and my phone will not charge at all. So what do I do?

    • Free Government Cell Phones says

      Contact your service provider’s customer service team by borrowing a friend’s phone.

  43. V says

    Ok I enroll with lifeline SafeLink year ago and got SIM card and used my phone ,now my phone is broken and they refused to give me new phone what I have to do? If I disconnected the service with them could I reapply to get new phone with service under the lifeline again or I will refused

        • Free Government Cell Phones says

          You have a couple choices. First, you can contact your service provider to see if it will give you a free replacement phone. Some companies will replace a phone as often as annually, others will not replace them at all. Second, switch to a different service provider and because you are a new customer to that company, you will be given a new smart phone.

  44. Leyda Manso says

    Hi. One of your representative told me that my phone is not compatible with the new technology and that I have until Feb.22/22 to get a new one. That’s why I’m asking for a new one.

    • Free Government Cell Phones says

      “We” don’t have representatives, Leyda. This is an independent informational website that has absolutely no connection to Safelink. You need to speak to Safelink’s customer service team.

  45. robert says

    my girlfriends cell phone through qlink was stolen, she paid for a replacement and wiated for 2 months but in the meantime she needed a cell phone for dayto day use and direct deposit updates so she applied with a differents lifeline provider and was approved and recieved a new phone with new provider. 2 weeks later her replacement phone arrived in the mail from qlink so now she has two cell phones. What should she do?

    • Free Government Cell Phones says

      She needs to cancel that Q Link phone and account IMMEDIATELY. She never should have been approved by the second company because her name should have been picked up in the Lifeline data base. Only one phone is permitted per household.

      • Sylvia. Boggs says

        I think it’s good that someone othe= is looking out. 4. People. On low. Income. Way 2. Go. Good. People. Amen. God. Bless. Sylvia. Boggs

    • Free Government Cell Phones says

      We’re not quite sure what your question means, James. Can you clarify?

      • Free Government Cell Phones says

        We are not Safelink, Graciela. This is an independent informational website. You can contact Safelink with the contact info provided in the article above.

      • Free Government Cell Phones says

        That’s what this website is all about. Just click around a bit to learn more about the program and then you’ll know exactly who to enroll with and how.

  49. Mark Gargis says

    I’m a resident in Washington state and would like to enroll in a SafeLink wireless phone plan.

    • Free Government Cell Phones says

      We are not Safelink, Mark, but we’ve provided all that company’s contact info above.

  50. Cynthia L. Baker says

    I need a new cell phone my was broken I am with Safelink Wireless My address is (ADDRESS DELETED). I have a court hearing coming up and I need a new replacement phone right away. Sincerely Cynthia L. Baker.

    • Free Government Cell Phones says

      Whoa! Never leave all your personal info at a public website like this, Cynthia. You’re just begging to have your identity stolen. Now in regard to your question, this is an independent informational website that is NOT affiliated with Safelink nor with any other Lifeline service provider. You need to contact Safelink customer service directly.

    • Free Government Cell Phones says

      We are not Safelink, Vanessa. You need to reach out to that company using the contact info we provide in the middle of the article.

  52. Y says

    I have lifeline from Qlink but want to change lifeline provider and get new phone. Can I keep my current number…On the lifeline program of do have to take what I can get?

    • Free Government Cell Phones says

      We’re not sure what you mean when you say “Do I have to take what I can get.”

  54. Johnny osborne says

    My phone just Quit working I have no service do I need to sign back up you can call me on my home phone if need to 606 673 **** thanks

    • Free Government Cell Phones says

      First thing you need to do it contact your service provider’s customer service team. You should be fine as long as your phone has worked within the last 30 days.

    • Free Government Cell Phones says

      They will not replace a phone because it was “stolen,” but if you have been a customer long enough they may replace it. Contact Safelink customer service to get the latest, most up to date answer.

  56. Sheryl G. Lambert says

    Hello – I am wondering if my agency could get some phones to give to the homeless men and women we work with in order to provide them with a means of communicating with the service providers in their areas?

    Thank you ~ Sheryl

    • Free Government Cell Phones says

      Each applicant must enroll as an individual, Sheryl. The other problem with your concept is that homeless are not eligible unless they are living in some sort of shelter. Yes, we know that sounds crazy, but it’s one of the rules.

    • Free Government Cell Phones says

      That’s what this website is all about, Patsy. Click around, read a bit, and you’ll figure out exactly what to do. We can’t summarize 5000 pages of content here in the comment section.

  58. Michael J. Bailey says

    I had Safelink lifeline phone service, which was approved in May 2021, however, it was canceled in August 2021. When I asked for the reason for the cancelation I was lied to, they say, because I was trying to get another service, which I had not. After being on the phone for about 1/2 hour or more, The Safelink representative, kept starting the application over and over because I answered in the affirmative “Yeah”, Safelink Is really a bad choice at the end, where people have a legit complaint, they make excuses or simply make up excuses for their conduct. I will go to court on this one. I am sick of excuses for depriving me of lifeline service when I have the right to it by multiple proofs. I will have to go to court to get an injunction and damages caused by these incompetent liars.

  59. Ronda Fletcher says

    SafeLink did not change my no smart phone to a smart phone so I changed companies, they only offer a smart phone to new customers. When I left to another company for a year I checked back to see if they would give me a smartphone to use with the free gigabyte data minutes they gave me, not useable on the little not smart phone they had sent, they would not give me a smart phone still where I could actually use the free data. They said I would have to go back to the non smart phone, if I had it, which I didn’t. I left them so I could actually get on the internet, there phone was not able to do that while giving me free data, but no way to use it.

    • Kirby Taylor says

      I am looking forward to getting free unlimited minutes from SafeLink wireless this month in October 2021 and free data and talk and texting.

      • Henry says

        The EBB program benefits are temporary and will end either when the money runs out or in 6 months after Health and Human Services declares that the pandemic is over. When that occurs, all EBB subscribers will be returned back to the original Lifeline benefit level. So for some unlimited talk and data will end (except for those residing in states that provide extra benefits for their residents because they provide subsidies to the Lifeline program).

  60. James barton says

    Trying to track my phone you were sending me ticket number 124170****
    Serial number of my phone 32018595****
    Imei number 8653560358****

    • Free Government Cell Phones says

      We’re not Safelink, James. Contact them directly using the contact info we provided in the article above.

      • BILL GILLESPIE says

        You LIER! I know who you are Stephen and you can’t keep getting away with it, MY NAME IS BILL GILLESPIE AND IVE BEEN LIVING IN SPARTA for 42 YEARS!

    • Free Government Cell Phones says

      Safelink’s website offers a “Check Your Status” button. Check it out and see what info you can find.

  64. Todd Smith says

    I left my drivers license and EBT card with two of your manager representatives on University Avenue yesterdayMy name is Todd Smith my phone number is 951-462-**** please call

    • Free Government Cell Phones says

      We are not connected to Safelink (nor any other Lifeline company), Todd. This is an independent informational website. You need to contact Safelink and hope like hell the people you left your info with are actually connected to that company. That’s why we urge our readers NOT to enroll at street events.

      We hope you get it all worked out because you come from California’s Inland Empire area, this comment moderator’s old stompin’ grounds.

  65. BiteMe says

    SAFELINK/TRACFONE IS THE ABSOLUTE WORST COMPANY TO DEAL WITH, AND THEY SHOULD NOT HAVE A GOVERNMENT CONTRACT!!!!!
    Second time in a year I’ve had to get a new phone (that I pay for) and twice had them tell me what I bought was not an ATT phone, and only ATT is available for the service in my area. Most recently, bought specifically an ATT phone FROM THEM ON THEIR SITE. I finally get the thing, try to get it set up, only to find…I HAVE ANOTHER ALLEGEDLY VERIZON PHONE!!!!! Regardless of who screwed up (THEM, but they’re trying to blame it on me, even though my order forms SAYS ATT!!!!), what is their answer to correct their own f-up? “Buy another phone”. It’s a programme for low-income people, it was difficult enough to buy this phone, which, BTW, they sold me for TWICE THE CURRENT MARKET PRICE!!!!! but sure, let me just keep spending money I don’t have for phone after phone while you sit comfy in your ignorance, hoping you can get it right eventually. I’m sure this site won’t let me call these people what I really think of them, but Steve Small, at the very least, needs to hit an unemployment line.

  66. Plum says

    Safelink keeps your records on their website. if you search with your enrollment number even after cancelling the service it still shows your address, name and social security. A print out of your sign up form is still acessible despite cancelling the account after 2 years.

  67. Carol says

    Why can’t I get a free phone I get Medicaid my name is carol luna (address deleted).

    • Free Government Cell Phones says

      Have you officially been denied service? Have you spoken to customer service?

    • Henry says

      It sometimes depend on where you live or what you enrolled in to get a free phone. In my state, Safelink does not offer a free phone unless I opt into the EBB program. CA often provides a higher subsidy amount in the program for its residents, so CA residents often are offered a free phone, but not other states.

      • Henry says

        I just got an email from Safelink about my recent application which was not completed. It says that a FREE phone is provided (with an asterisk to a footnote). The footnote says that a FREE phone is only provided to CA residents and tribal lands residents. Even though CA may be among the most populous states in this country, the footnote means that most US residents are NOT eligible for a FREE phone.

        OK everyone, time to move to CA!

    • Lee Cox says

      CAROL LUNA, U “CAN” GET A FREE MONTHLY LIFELINE PHONE BUNDLE, IF U GET MEDICAID, FOOD STAMPS, HUD HOUSING HELP, IF UR KID GETS SCHOOL LUNCH, IF U GET SSI DISABILITY, VETS BENEFITS, OR IF U MAKE UNDER 135% OF THE POVERTY LEVEL. THATS ABOUT 14 HUNDREDS AND 70 DOLLARS IN INDIANA FOR 1 PERSON, I THINK.

      EVEN SOMEONE WHO MADE 90 THOUSAND DOLLARS LAST YEAR CAN, IF THEY MADE A LOT LESS IN LAST YEAR.

      CAROL. U CAN GET 2 DIFFERENT BENEFITS.

      1 FOR MONTHLY FREE LIFELINE SERVICE. And right now that may be only 4.5 GB of data in most states, or 6 GB for California.

      Lifeline phone companies are supposed to give a minimum of 350 minutes I believe. It is already a thousand minutes I believe but SafeLink wireless must not know about this because they’re still giving 350 minutes.

      Those companies give at least 350 minutes of talk per month, and unlimited texting and 4.5 GB of data for internet access.

      THERE ARE MAYBE 10 OR 15 PROVIDERS who cover many states. Each state should have at least six or eight providers who give a good monthly bundle for the lifeline program.

      Companies like STAYING UP WIRELESS, TRUECONNECT, LIFE WIRELESS, ACCESS WIRELESS, ENTOUCH WIRELESS, TERRACOM WIRELESS, AMERICAN ASSISTANCE, Q LINK WIRELESS…

      DECEMBER, 2021 I THINK LIFELINE PROVIDERS ARE SUPPOSED TO BEGIN GIVING EVERYONE WHO IS ELIGIBLE FOR LIFELINE 18 gigabytes OF DATA for internet access.
      AND 1,000 MINUTES OF TALK PER MONTH, up from 4.5 GB and 350 minutes.
      I’ve not read anything about texting so keep an eye out if providers will begin counting texts as data or minutes. Because if they do a person will quickly go through their data or minutes.

      —————————————

      DECEMBER 2021 LIFELINE BEGINS GIVING 18 GB OF DATA AND 1,000 MINUTES OF TALK:

      (LINKS DELETED)

      —————————————

      FIND COMPANIES WHO PARTICIPATE IN LIFELINE OR EMERGENCY BROADBAND BENEFIT PROGRAM IN YOUR STATE OR YOUR ZIP CODE. These links will tell whether a provider offers fixed data which you can use only at home, or mobile data which you can use on a phone or a tablet while on the go.
      Check marks by a company’s name means that company is supposed to offer you a tablet or a computer and you pay a copay of over $10 but under $50. Because ebb will pay a $100 subsidy copay for you to get a tablet or a computer. All tablets I have research are new. All computers I researched our refurbished and certify with a one-year warranty. But be sure to ask. So you can know what kind of case to buy for it. Ask if the tablet will be unlocked after ebb is over or what you have to do to get it unlocked.
      The best tablet offers I’ve seen are terracom wireless who gives out a Galaxy tab a 8.4 inch tablet for a copay of $10 and one penny, no more ever, and no shipping and handling costs.

      Stand up wireless does not give much data but they give out a decent tablet. A sky t8 elite 8-in OCTA tablet. It has dual SIM capacity which means you can have two different providers on the same device at the same time. Two different plans. They also give out tablets called NUU 8 or VORTEX 8. End of wireless gives out only 10 GB a month even if you have lifeline and ebb with them together. I don’t know but maybe someone could buy the tablet and switch to another company who offers more data. But before you do that you should make certain that the tablet would be unlocked before you switch to a new company. Stand up charges about $6 for extra fees.

      To connect wireless gives out a cloud mobile Sunshine t1 tablet. It’s not nearly as good as the sky tablet which stand up wireless kids out or the Galaxy tab a tablet with terracom wireless gives out. But it does have 4G connectivity option just like those two tablets do. And it cost $20 copay. I don’t know if there are any other fees.

      Q Link wireless gives out an 8-in scepter tablet. American assistance gets out an 8-in tablet made by FOXX DEVELOPMENT, who makes a phone called Miro. I believe these two companies make you out tablets which are Wi-Fi only connectable. Because they mandate that you sign up with them for lifeline if you sign up for their ebb offer to get a tablet. American assistance gives 20 gigabytes of data a month I believe. And q Link make you unlimited data.

      DAILYTE US INTERNET & CATHECT COMMUNICATIONS say they give out tablets without a copay. Q Link wireless does the same.

      ENTOUCH WIRELESS, SELECTEL WIRELESS, AND EXCESS TELECOM also are listed with check marks meaning days are supposed to give out tablets. I don’t know what kind. I don’t know how much data they offer for their tablets. And I don’t know if they mandate that you sign up with lifeline also if you want their EBB offer.

      TERRACOM, STANDUP, & TRUCONNECT have standalone ebb offers. This means that you can sign up with them for ebb for their tablet and data offer and you can choose to sign up with another company for lifeline. But stand-up wireless and truconnect are supposed to give out a thousand minutes a monthly talk along with the 4.5 GB which many lifeline companies give. Terracom wireless offers 500 minutes a monthly talk in my state of Indiana. They also have another offer which is unlimited talk and text but no data.

      AFTER THE EMERGENCY BROADBAND BENEFIT PROGRAM ENDS THERE IS SUPPOSED TO BE ANOTHER PROGRAM WHICH IS LONG-TERM AND GIVE YOU $30 PER MONTH FOR INTERNET ASSISTANCE.

      MEC is utility company in Michigan which covers some of Ohio Indiana and Michigan and Illinois and they offer a 10-in Amazon fire tablet for $49.99. that’s the highest copay allowable for a company to charge for a tablet or a computer. But it’s worth it. It is a Wi-Fi only tablet. Me can be used only at home or with the Wi-Fi signal. They also have a clan which is covered by the $50 per month which EBD pays for you. the plan is 50 megabytes per second of data. And it may be unlimited data. But you would have to ask to be sure ahead of time. You should always call and email and ask.

      In New Jersey and New York a company named XCHANGE TELECOM offers a ZTE 8-in tablet for 49.99. I don’t know what their data plan is. But they also offer a fairly decent smartphone which is better than the cheap cell phones giving out for the lifeline program.

      NEWPHONE WIRELESS is a company who gives out fairly decent smartphones including the iPhone 6 and other phones as part of their EBB offer. I don’t know if they’re EB offer is in more States than louisiana. But their lifeline offer maybe only louisiana. It was only louisiana. But many things with the lifeline and ebb companies change. They do not have enough time or workers to update these changes so you have to ask and see if my phone wireless has spread their lifeline offer to State other than louisiana. And also ask if their offer for the ebb program includes States other than louisiana. New phone wireless is the only company I’ve seen who offers unlimited minutes for their lifeline program even standalone lifeline. They

      New phone wireless like mini companies will give you a free first time lifeline phone if you’ve not had one.

      I’ve seen someone I know get a replacement phone a second time from terracom wireless and someone else I know got a replacement phone from assurance wireless. But these people got there first free lifeline phone a few or several years ago. Tara come wireless and assurance wireless give out the best free lifeline phones that I’ve seen. I have seen the assurance wireless phone. It is a unimax 693cl. The previous lifeline phone they gave out was a unimax model may just before the 693. It had some spyware from Chinese factories in it. But this new one does not. I’ve known people who had them over a year with no problems. I have not seen the terracom wireless phone but a friend of mine was given a maxwest nitro 55 q phone and specs sounded good online.

      It will be wise to ask any life my company you’re going with if they’re going to follow the lifeline mandatory minimum service standards in december. Meaning you should ask them if they will give you a thousand minutes of talk and 18 GB of data starting in December every month.

      IF YOU DO NOT NEED A TABLET OR A COMPUTER THE BEST EMERGENCY BROADBAND BENEFIT OFFERS I’VE SEEN FOR MOBILE DATA PLANS ARE AS FOLLOWS. All these companies I believe give unlimited talk and text with their mobile data plans. A person were to get a tablet from a company like standup wireless who does not get out much data they may be able to switch to one of these companies if their tablet is unlocked which they would need to know ahead of time.

      WALMART FAMILY MOBILE he gives out for the emergency broadband benefit program truly unlimited data with 30 gigabytes of hotspot data to run other phones, tablets, computers, or smart TVs.
      STRAIGHT TALK kids truly unlimited data with 15 GB of hotspot data.
      Boost wireless gives unlimited data with 35 GB being high speed in the rest being slower. Boost gives out 12 GB of hotspot data to run other devices.
      ASSURANCE WIRELESS may give unlimited data. It may be high speed for the first 35 gb. It may have 10 gigabytes of hotspot data.
      SAFELINK WIRELESS unlimited data or 20 GB of data with 10 GB of hotspot data.

      ACCESS WIRELESS may give 25 GB of high-speed data. I don’t know about hotspot data.

      LIFE WIRELESS may give 30 GB of high speed data. I don’t know about hotspot data.

      NEWPHONE WIRELESS says to give out unloaded talk text and data. I don’t know if the data slows after a certain amount of high speed data has been used.

      ————————————-

      HUMAN-I-T and PCs for PEOPLE companies who sell refurbished certified computers with a one-year warranty. If their computers are listed at $145 it means you pay $45 copay because ebb pays a $100 one time subsidy copay for you to get a tablet or a computer. Both companies also sell unlimited monthly data for $15 per month, no contract. The speed may be 18 mbps.

      WISPER, COX, & WATCH COMM are other companies who may sell refurbished computers.

      Some of these companies may make you buy a hotspot device. If you buy a mobile hotspot device be sure to make a key chain or necklace out of it so you don’t lose it. Or the first two companies one cost $80 or $90. But you would get $35 knocked off of that because the so-called change from the $50 per month which EBP pays would be $35 after the $15 per month which human it and PCs for people charge for monthly data plans. EBB rules state can’t pocket is so cold change but you can apply it toward the cost of a mobile hotspot device or the rental of a modem.

      Some of these companies have low cost internet plans even without the EPB program. So I don’t know but some people may want to consider getting a tablet and mobile data plan from a certain company and then maybe using one of these companies for a fixed home internet plan if you can. This may be a consideration something they want to do after they get there 18 GB and 1,000 minutes in December for lifeline and you should also have a second benefit assistance of the $30 per month from the long-term affordable connectivity fund. That is the name possibly of the program which will be long-term for internet assistance after the ebb program is over.

      LINKS DELETED

      $$$$$$$$$$$$$$$$$

      THE BEST EBB OFFER BY FAR IS TERRACOM WIRELESS.

      $$$$$$$$$$$$$$$$

      You must fill out too quick online applications.

      First fill out the application for the USAC website:

      LINK DELETED

      Next fill out the application for terracom wireless:

      LINK DELETED

      You should have a picture of your ID and a picture of a food stamp or Medicaid card. Or a letter proving that you qualify for HUD housing assistance, social security disability SSI income. Or $135% or less of a poverty level. Or school lunch. Or vets benefits. Or you need to look up a list of the requirements. Be sure you can clearly read all words on your ID and card or letter. Take a picture with all four corners showing. You may also need to give you the last four digits of your social security number. Don’t worry no one can do anything with that.

      LINK DELETED

      • Free Government Cell Phones says

        We appreciate all your hard work, Lee, but our policy does not allow us to include the links in your comment.

      • Carlos Slim says

        Newphone’s sister company may give service but if the initial process when they approve you and your phone is activated this company and it’s sister Cintex Wireless hardly wants to communicate with you. They will give you a phone but it’s used and may not be for your area which prolongs the process of them getting it right, if they do ever do so! I was with them 5 weeks and told them up front what phone and LTE band 71 i only could use in my area and they cut me off because Safelink Wireless, a Mexican company barged in and stole my account from them. Our government is crooked! Do you know it took me 90 hours for them to finally approve my account for getting onto just Lifeline! Who knows if i will get EBB!

        All these Lifeline EBB companies are not giving the time of day in communication to their customers. They have even found a way to kick you out of the loop even if you are their customer! They are milking the government on these contracts, giving the sorriest of phones refurbished barely working if they work as part of the allowance that you are supposed to get a free $100.00 phone which at best most phones given aren’t worth $15.00!!! These providers of Lifeline/EBB are racking up the money!!!!

        • Henry says

          I checked the Cintex and New Phone wireless phone offers. All of the free and upgrade phone models are refurbished. So unlike the Access, Safelink, and Truconnect phone stores where you can sometimes choose between new or used models, the Cintex and New Phone service does not offer brand new phones. The prices on the Cintex and New Phone stores are much lower than on the other phone stores. When you get a refurbished phone at a free or low price, sometimes you get what you pay for.

      • Henry says

        HUMAN-I-T and PCS FOR PEOPLE are connected organizations. You can only get the EBB benefit from either company, but not both. The computers that are part of the EBB program are often Chromebooks and older Intel CPU based desktops and laptops (usually 4th generation CPUs), Microsoft just announced the release of Windows 11 in a few days. They do not intend to distribute the free upgrade to computers with Intel CPUs less than the 8th generation. Windows 10 support will end on October 14, 2025. So your EBB computer will be supported for about four years from today.

        When Windows 10 was released in 2015, they said it would be the last major update to Windows. They lied.

  68. Benjamin j McCrimon says

    Why don’t safe link wireless give out free tablet’s like all the other companies? Is there some reason why they don’t? This make’s a customer want to leave safe link and sign up with another provider because they offer more. I will be waiting on your answer before I decide to make that change.

    • Free Government Cell Phones says

      Hard as this may be to believe, none of the Lifeline companies choose to consult with us before making their corporate decisions. Yeah, that’s a puzzler, but it’s true. Second, if you read the comments on this website, many customers do not want tablets nor even smart phones.

    • Henry says

      The tablet or computer offer is connected to the Emergency Broadband Benefit (EBB) program that began back in May 2021. Note that the devices are NOT free for this program. You must pay at least over $10 and less than $50 for the device. The provider will get a $100 subsidy payment from the Government for each EBB participant. Each company does not have to offer EBB benefits. If they do, they will have to contract out with some supplier for the devices. These providers do not have the device inventory in their warehouse to provide them to the customers. Note that there is NO requirement that a participant enroll in the EBB and Lifeline programs with the same company. So you do not have to leave a company that you have Lifeline service and can enroll in the EBB program independently with another company.

      Remember that the EBB program is temporary. It is subject to end when the program funding runs out or after six months when the Government declares an end to the pandemic. When the program ends, you return back to the regular Lifeline program guidelines that is specific to the company that you are enrolled with.

      Also note that the EBB and Lifeline program requirements are not exactly the same. You can apply for each program separately. You do need to properly make that distinction to the service provider and the USAC.ORG website application. Many providers are combining both programs into one application process. You have to make it clear if you only want to enroll in only one program with a specific company.

  69. without my cwll says

    MY LIFELINE cell phone is now USELESS BECAUSE I DELETED AN OLD GMAIL ACCOUNT YERAS AGO ONLY TO FIND OUT AFTER A RESET I CAN NO LONGER USE MY LIFELINE PHONE. WHY??
    BECAUSE I DO NOT (at the age ) n deleting the gmail I DID NOT EVER USE DO NOT REMEMBER THE USER n PASSWORD I HAD TO SET YEARS AGO THAT GOOGLE WILL NOT LET ME PAST THE GOOGLE VERIFY. I m in poor health n use this phone for TELEMED with my doctors. I M not attached at the hip like most cell users. MY girls made me get the free gov. phone for EMERGANCY USE n MY MEDICAL.

    NOT! I have called n asked pnly to hear NO GOOGLE ACOUNT INFO ! NOT CELL PHONE FOR U!!!
    I #$%^$T HATE GOOGLE! I M NOW LEFT WITHOUT A CELL TO USE or TAKE WITH ME IF I GO OUT. WHY!!!!!!!

  70. Yello Phoenix says

    Last year I bought an LG phone from Walmart.com. The screen at start up says Tracfone. I didn’t know it had a MyFamilyMobile contract. I believe it required 12 months of activation.

    I couldn’t afford that, so I tried activating it through Lifeline, which worked with SafeLink Wireless. Maybe because TracFone owns SafeLink. MyFamMob is related to both.

    Around January I tried to switch to Q Link. My IMEI number fit their BYOP page. The SIM card they sent didn’t work, so I wrongly became upset.

    Ive used Lifeline via SafeLink Wireless about 8 to 10 months of the last 10 to 12 months.

    I WONDER IF MY TIME ON SAFELINK CAN COUNT TOWARD..? IF ANYONE HAS ANY IDEAS I APPRECIATE TIPS. I have had baffling contradictory statements from operator. A while back a my family mobile operator told me it was their contract, and then a different my family mobile operator said it was TracFone’s contract. A TracFone operator told me it was tracfones, and then different TracFone operator said it was not TracFone but was my family mobile’s contract. One SafeLink operator told me it was unlocked. Another told me I have no time credit toward unlocking. And I recall a TracFone operator told me a couple of months ago I had 60 some days toward unlocking. I accept it was my mistake I’m simply wondering if anyone knows.

    A terracom operator was offering to switch me over and I think she’s thinking I’m saying I’m locked into a Lifeline contract, but I’m saying my phone is locked and I can’t afford another one although Terracom is awesome and they’re EBB offer is unreal awesome. Although I got their EBV offer with my ABB voucher alone I still want to reward them by switching over and they have a good Lifeline contract anyway. And they’re operators are all local easier to understand.

    ANYONE WHO QUALIFIES FOR THE EBV PROGRAM SHOULD CHECK OUT TERRACOM WIRELESS WHO SELLS A $200 PLUS GALAXY TAB A 8.4 FOR $10 AND ONE PENNY.

    OR CHECK OUT KYTY COMMUNICATIONS ALSO KNOWN AS CLEO COMMUNICATIONS WHO SELLS A NICE TABLET WITH A 1-YEAR WARRANTY FOR $14. THEY ALSO SELL A LAPTOP UNDER $50 WITH A WARRANTY.

    AMERICAN ASSISTANCE SELLS A TABLET WITH 20 GIGS OF MONTHLY DATA I BELIEVE. I DON’T KNOW WHAT BRAND IT IS. BUT YOU MUST HIDE AMERICAN ASSISTANCE EMERGENCY BROADBAND BENEFIT. YOU CAN’T TYPE THE TWO WORDS AMERICAN ASSISTANCE ALONE OR IT WON’T TAKE YOU TO THEIR EBB OFFER.

    Other companies who offer tablets include team Midwest but they currently say they offer only a very limited area in Indiana but if you’re in Michigan Illinois maybe they will serve you there. I am speaking of companies who cover indiana.

    Two other great companies are PCs for PEOPLE and HUMAN-I-T. Both these companies sell unlimited monthly data for $15. No contract and you can stay after ebbs. That’s an unreal deal. You will pay about $100 out of pocket to get a desktop or a laptop because you must pay for a connect device too. But that is yours permanently once you do and you should make a necklace out of it to not lose it. It’s still a great deal because they have some awesome Chromebooks and celerons and one of the companies also sells tablets. Kyty Communications also sells laptops with connection devices.

    G luck.

    • Henry says

      KYTY Communications (also known as Cleo Communications) has many complaints posted from people who submitted orders. Kyle Traxler is the owner and has previous legal problems.

      “Ordered a laptop for $49 on 6/29/2021 as of 7/26/2021 still shows processing. They will not respond to emails or requests for a refund. When I emailed them and told them I found out who owns the website. The next day they changed ownership. It belongs to two younger guys in Ohio that have been in legal trouble before.”

      “I paid for a laptop to be able to continue my online schooling for Mid America Christian University. I was accepted to use the Emergency broadband program through the US government. So I sent the required documents and paid the $50 for the company on June 25, 2021 and it is now July 24th, 2021. It says it still processing but I’ve sent several emails asking what the hold up is but no reply. I’ve since then failed out of school due to not having a laptop in because they haven’t done anything yet. I’m very upset not to mention I now owe the school over $2,000. As of today still no answer or reply from the company.”

      “Per EBB requirement you can get a tablet or computer that is $100, if it’s over $100, you pay the difference, I have ordered a tablet with Internet from this company with the EBB benefits and I have yet to receive it I paid for it on July the 9 on July ON the 19th they stated it has finishes processing stage, and they should be shipped, which mean I should receive in within 10 days to receive it on July the 28th, they said it will be shipping on that week as of now it’s August, the 15th I have not received nothing, but nothing but rudeness from them, because I’m going by there, standards, they said, it’s 72 hours business hours processing time and after that 10 days for you to receive it, I paid for it on July the nineteenth, and here we are, August 15 and I have not received anything from them. the only correspondence that I do get from them is when I correspond with them other than that, if I don’t send them a email, they won’t send me an email, but yet they took my money, also my mother’s money, and they have not send us anything, and I don’t believe that’s fair, and I’m pretty sure they collected the money from the EBB benefits as well. I also asked 3 times for a refund and they refused”

      “I have purchased a laptop from this company and never received it. It was through the EBB Program. Below is a copy of the email I was sent. I have tried to send follow up emails and they are returned to my email as undeliverable.

      Hi Marisa,

      Just to let you know — we’ve received your order #***, and it is now being processed:

      [Order #***] (June 24, 2021)
      Product Quantity Price
      EBB Laptop 1 $50
      Subtotal: $50
      Shipping: Free shipping
      Payment method: Credit card
      Total: $50
      Note: EBB Application ID: Q77011-*****

      These complaints were posted in the past two months.
      Also note that charging $50 for the EBB device violates the program’s guidelines which state that the purchaser’s device cost will be LESS THAN $50 (and more than $10).

      So if you decide to “bite” on their offers, caveat emptor.

    • Free Government Cell Phones says

      You can’t enroll just by sending an email, Lynn. Click around on this website and you’ll learn everything you need to know.

  73. Martine Sevik says

    I applied online to Safelink on 06/04/21. What happens next? What do I do?

    • Free Government Cell Phones says

      You can check on the Safelink website to find out your “Status.”

  75. tiffany overmyer says

    My mintues are gone I dont no why and I filled out for the extra min never got

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service team.

  76. Radie LittleJohn says

    I added minutes from my PayPal account to the number 731-438-**** the money was deducted from my PayPal account however my sister still hasn’t got her minutes it should be free unlimited for one month talk and Text and I believe some gigabytes of Internet however she still has not received any of the minutes text or gigabytes so what do I do to resolve this my sister’s name is Janice McPherson once again that phone number 731-438-**** I paid for it myself so she would have minutes she keeps running out she lives by her self she’s not in shape to get around and she can’t be having her phone run out of minutes Once again the money was deducted she should have minutes on that phone one month free talk text unlimited and some gigabytes of data I would like to get this taken care of or I would like to get my money put back on my card however you wanna do it !!!

    • Free Government Cell Phones says

      No way for us to know what the problem is, Radie, because we are not your service provider. Contact that company’s customer service team.

  77. David says

    I can’t believe the amount of people here asking stupid questions or making stupid comments!!!

    • Henry says

      I think what is happening is that people read articles on this site and then “jump over” to another website to enroll in the Lifeline program. When they have issues, they return to the original website that provided the referral to the other website. Think of it like a salesman who recommends that you buy a used car. If the car turns out to be a lemon, most people will go directly to the salesman and not necessarily to the used car company first.

  78. Kenneth Griffith says

    What email address do I use to contact your provider company about becoming an agent for phone distribution under the “Lifeline” plan in Alabama?

    • Free Government Cell Phones says

      This website has no affiliation to Safelink. You need to contact the company directly to get the info you want, Kenneth.

    • Free Government Cell Phones says

      You can’t get the phone without a plan. They come together.

  80. CHRISTIAN ENCINAS says

    I really need this phone I can’t keep paying my cricket one too much money

    • Free Government Cell Phones says

      We’re not Safelink, so we have no idea, Caprist. Have you tried the “Check Your Status” section of the Safelink website?

    • Free Government Cell Phones says

      We’re not your service provider, Brandon. You need to contact that company’s customer service team.

  83. Marcie Terrill says

    Hello there. My name is Marcie and I work at an assisted living facility and I have a resident who needs to get an Obama phone? Please let me know. Thank you!1

    • Free Government Cell Phones says

      That’s what this website is all about, Marcie. We can’t summarize 5000 pages here in the comment section, so just click around and you’ll find all the info you need.

  85. marcia sherrard says

    I have been waiting for my phone for over a month. Housekeeping threw away my enrollment numbers. Can something be done for me?

    • Free Government Cell Phones says

      We are not Safelink, Marcia. This is an independent informational website. You need to contact Safelink’s customer service team.

  86. sandra medley says

    i try for 45 minutes and got NOWHERE ,I WAS SENT TO THE SAME PAGE FOR EVERYONE. this was a waste of my time. shame on all of you! if u won’t post an application why bother? try it yourself n see where it takes you, GOOD LUCK.

    • Free Government Cell Phones says

      We don’t know how many times we have to say this, Sandra, but we are NOT a Lifeline service provider. This is an independent informational website. We do not have the authority or permission to post other companies enrollment applications. But for god’s sake, woman, we also give you a customer service phone number for each and every service provider. GOOD LUCK, indeed.

    • Free Government Cell Phones says

      That’s what this website is all about, Keegan. Click around and you’ll learn everything you need to know.

    • Free Government Cell Phones says

      All the info you need is right here on this page, Mary. But you need to enroll using the contact info we provided.

  92. Lillie Barnes says

    Please update my email address I put in wrong number in my email can I get an update on my application?

    • Free Government Cell Phones says

      We’re not Safelink, Lillie, so we don’t have your application. You need to contact that company’s customer service team.

  94. michael ali says

    ALERTEE ALERTEE Safe Link Wireless has cut off my Emergency phone service which is ‘paid’ thru 04/01/2021 after giving a guarantee that service would not be disrupted . This is a service given to me by act of congress in order to guarantee ability to contact medical care and have ability to contact emergency services etc. This should be considered to be a federal crime on their part. For the second time in last 3 hours they have disconnected the phone call to them for which the last one had me on hold for over an hour total, last part of which claimed to be manager in corporate offices checking on what has been going on. Is the ‘devil’ running the United States of America.
    That “last manager” sent me a text ON SAME PHONE saying I have 49,000 + minutes left on my phone . While claiming phone won’t work because can’t receive signal. But phone saying I have no minutes as why call not completed . ” it knows I’m making a call do not complete it ,gives message I have no minutes. Call 611 if I think that is incorrect ” And if do starts another hour of lies by whoever is there at”SafeLink Wireless”
    ANY pro bono lawyers out there?

    • Free Government Cell Phones says

      We’re not touching this one with a ten-foot pole, but are there “any pro bono lawyers out there” who’d like to take on Michael’s case?

  95. nicky stevens says

    How do I go about getting a list of compatible phones that will work with virginia’s safelink program

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to get that question answered.

  97. Missy says

    I AM DISABLED BLIND. I CANT go on computer. I have 3 kids I need aply on phone. EMERGENCY I need call Dr. Each week. No pay phones heeee we live FARWAY from any stores. I’m scared I need phone imhabe medical PROBLEMS.

    You should POST A PHONE To apply. Easily. FOR PWOPLE WHO ARE blind and Disabled. I don’t have computer library closed. IT’S a EPIDEMIC. I have no family no car. No job. My parents died 😢💔 help

    ples email me.
    So I can apply over phone NOW

    • Free Government Cell Phones says

      Sorry, Missy, but this is an independent informational website. We are not affiliated with any of the free government cell phone companies. You’ll need to contact them directly. Best of luck.

  98. Ivy Altieri says

    I have a trac phone and safelink service. How do I be sure it continues to be a service to me? I am on SNAP also. Plan 2 is my usual plan.

  100. Debbie says

    I have a number of residents who are in need of a free government phone. These residents live in a Nursing Home and do not get much on their monthly funds and could use some help with getting a phone to help keep in contact with their families outside the facility, even more so with all this Covid-19 going on.

    • Free Government Cell Phones says

      They are probably eligible, Debbie, but it would help if you could coordinate all the accounts with a customer service rep at whatever company you choose. In a group home situation like yours you’ll need to ask for a group home exemption (the usually rule says only one cell phone per household, but Residents of group homes like yours qualify).
      Here’s where you can find all the companies and plans offered in your state:

      https://www.freegovernmentcellphones.net/states

  101. Frank Padilla says

    I currently have assurance wireless Obama phone and service. But unhappy with service, tech support and especially the phone itself. I would like to try a new, your plan.

    • Free Government Cell Phones says

      It’s not our plan, Frank, because we are NOT Safelink. This is an independent informational website. Here’s where yo can find ALL the Lifeline free government cell phone plans in your state. Check them all out to make sure you get the one that fits your needs best:

      https://www.freegovernmentcellphones.net/states

  102. Ari says

    Hi. I am trying to find out if there is a way to figure out which one of these I got my phone from. I have had the plan for going on 3 years. I am on disability and at the time I got the phone I was suffering from mild short term memory problems (due to the stress from my illness). I have forgotten the name of the company and lost the original information that came with the phone. I have not received any paperwork to reverify my qualifications (I do qualify) so I don’t know who they are. I can still make and receive calls but I am not receiving texts.
    In addition, I want to find find out about getting a new phone as this one keeps overheating and I have safety concerns.
    Thank you in advance for any help. It will be greatly appreciated.

    • Free Government Cell Phones says

      Thanks for giving us a simple question, Ari. You said your phone is still working. So all you need to do is call 6-1-1 on the phone and your service provider’s customer service team will answer.

  103. Patrick says

    I have a safelink free government phone plan in Alabama. Can I purchase additional data? If so, what’s the best way?

    • Free Government Cell Phones says

      This is an independent informational website, Tasha, so we don’t have the authority to send you applications for Safelink. Visit the company’s website or call customer service.

  105. Melody v. says

    I have lost my life line cell phone a long time ago so i dont remember my phone number or the provider who is maintaining my account, I am interested in completely deactivating my account because i am not the person who is utilizing my government phone and i can not afford to buy a replacement phone. I feel there is no clear process layed out for clients who are in the same situation as meself. I am trying to be responsible in disabling my lost and stolen benefits however i cant seem to find a route that can override the entire system that is set up with the service providers by disabling any device and account that is not possessed by the client. The communications that have been granted to many of us who can not afford to maintain an such devices are very thankful for this service. It is those of us who have been robbed of our ability to utilize our own service and because the service providers dont care who is actuslly using the service will not assist in deactivating our hijacked phones giving many the opportunity to control accounts that are not theres with no fear of their continued actions that are at least to be considered illegal and should be handled with a screen shot of the person using anydevice that has been flagged by the verified owner making those who attemp any kind of action will have a facial verification sent to the provider and which will be expected to assist in a criminal process. This will steer many of these criminals away from their current aggressive behavior in terms of taking over many americans accounts. Help us take back or elliminate the continued access to hyjacked accounts from a higher position then the current process that does not truely provide real relief. If tou cant understand what i am trying to express, feel free to contact me by phone. Text me and i will privately be in contact with anyone who is truely interested and concerned with helping those who are in the same predicament as myself to take back a part of our identity that has been hyjacked. Thank you.

    • Free Government Cell Phones says

      All you need to do is use your free government cell phone to call 6-1-1. That will connect you to your service provider’s customer service team.

      • gina d. says

        Melody- I’m not sure what state you live in, but I would look up each providers name and phone number (for the plans that are offered in the states you live in) That info is listed on this webpage. You can call each of them and explain your situation, I am sure there are alternative ways to look up your account with maybe a social security number instead of the phone number. Depending how long it has been since you lost your phone, it may have
        been disabled for failure to reverification each year.
        Free Gov Cell Phone’s replay shows they did not read what you wrote because you can’t dial 6-1-1 if you don’t have that phone!

  107. Kayelee Miller-Craig says

    Is Safelink providing clients with free government cellphones unlimited minutes during the Covid-19 pandemic so they can receive telemedicine and services like care coordination through the Health Home program?

    • Free Government Cell Phones says

      We have not received any notifications that any of the Lifeline companies have increased their free minutes. If any of our readers receive notification, please let us know so we can pass it on to our readers.

    • Free Government Cell Phones says

      We’re not Safelink, Elizabeth. This is an independent informational website.

    • Free Government Cell Phones says

      Why the he’ll do y’all mistakenly assume this website is operated by a service provider?

      • Smarter Thanuare says

        We don’t expect you to beg though it would be nice. We are simply trying to find an intelligent person that actually gives a damn about the questions people are asking your smart ass!! It’s assholes like you that make people feel like they are stupid, when in Fact you are merely covering YOUR LACK OF INTELLIGENCE that causes you to treat decent, honest human beings the way you do. I bet you have YET TO MEET Karma!!!!.

        • Free Government Cell Phones says

          We answer hundreds of reader questions every day. If you considered the previous answer to be rude, you ain’t seen nothin’ yet. Your screen name pretty much says it all about you, doesn’t it? We operate the most successful website in this industry. You leave ignorant comments on it. Who’s intelligent now, Einstein?

  110. Ángel Acevedo says

    Ángel Acevedo needs a new phone because the one that he has is broken how can he get one

    • Free Government Cell Phones says

      Contact Angel Acevedo’s service provider’s customer service team.

  111. Darren B Foster says

    Hello,

    This is for my mother who meets the low income and needs a phone. She need a loud phone for she has a hearing problem. Email **********@gmail.com

    Thank you,
    Darren Foster 714-482-****

    • Free Government Cell Phones says

      We’re not Safelink, Darren. You’ll need to contact a service provider directly. We provide the contact info you need right here on this page.

    • Free Government Cell Phones says

      Not from us, Mimi. We’re not your service provider. You need to contact Safelink’s customer service team ASAP because your account will be cancelled if your phone goes unused for 30 days or longer.

    • Free Government Cell Phones says

      Probably not. Lifeline companies are required by law to provide smart phones to their customers.

  115. deboah douglas says

    hello. I already own a LG ARISTO MJ210 cell phone.
    May I use this phone, instead of getting another one?

    • Free Government Cell Phones says

      You need to contact Safelink customer service to get that question answered, Deborah.

  116. Candice Gunnels says

    I Candice Gunnels signed up a while back . I have to yet to receive my free phone with this company i have provided all the necessary documents requested for this program. my address is (DELETED), Missouri 64132. I do not have a contact number otherwise i would’ve contacted customer service sooner if you all could please contact me by email at ********@yahoo.com regarding this matter that would be wonderful. Thanks!

    • Free Government Cell Phones says

      You can check the status of your application and enrollment on Safelink’s website, Candice. The company actually offers one of the better “check my status” functions in the industry. Give it a try.

  117. Christopher j Paiz says

    I have service with u all but no phone. I need a phone or can i use a different one?? I need one really bad and urgent

    • Free Government Cell Phones says

      You don’t have service with us because we’re not Safelink. Contact Safelink customer service by phone or online.

  118. Karen Mathers says

    I am trying to get some help for my 90 year old mother-in-law. She is visually impaired and hearing impaired so she needs a special phone with bigger numbers.

    She lives on $1000 a month SSI, so she is low income. Getting her a smart phone is a waste of time as she cannot see to do anything on something so small.

    She does not text but she does love talking on the phone. Half the time she does not hear and understand what we are saying, but we play along anyway.

    Any suggestions where we can start looking for help for her?

    • Free Government Cell Phones says

      The good news is that virtually all the Lifeline free government cell phone companies offer special phones for hearing and vision impaired customers. That includes special phones or add-on devices that make life simpler for them.

      Here’s how we’d start: Take a look at all the companies offer Lifeline plans in your state to find the ones that offer plans that fit your mother-in-law best. You can find all those plans here:
      https://www.freegovernmentcellphones.net/states

      There are not functions that most of the companies make a big deal about. You can call each companies’ customer service team to ask about the hearing/vision impaired programs, but the customer service reps are usually foreigners with limited English skills. So you may be better off going to each company’s website and doing a search for “impairment” or “Vision impairment” or something similar. If you can find that info buried on the compay’s website, you may be able to enroll online. If you are required to speak to a customer service rep, well, at least you’ll be prepared with knowledge of what that company’s impaired program offers and to what your mom-in-law is entitled.
      Good luck. We’ll all be there soon enough.

  119. lilkunta says

    Hello. I have been a safelink customer for 5 years but am leaving for qlinks.
    I have a touch phone not smartphone lg306G. I asked them for an upgrade as I have had the phone for 5 years, they said no. But new customers get new smartphones! They said I could buy a new phone, or if some 1 gives me a phone i have to BUY a sim card. Not good!

    • Free Government Cell Phones says

      You have made the right decision, Lilkunta. That’s exactly what we generally tell customers in your situation to do. It’s crazy that the free government cell phone companies don’t see the shortsightedness of not upgrading long-time customers for free.

        • Free Government Cell Phones says

          Everyone who enrolls in the Lifeline free government cell phone program receives a smart phone (or smart phone SIM card).

  120. Scottie Leonard, Jr. says

    Safelink Wireless Plans for all States other than California
    Use your own Phone*, get Bonus Free Service

    Plan #1 – Get a free smartphone PLUS 1,000 Voice Minutes ** PLUS unlimited texts, PLUS 1GB of Data** each month.

    Also includes:

    Voicemail/Caller ID/3-way Calling
    911 Access
    411 Directory Assistance at No Additional Cost
    Nationwide Coverage on America’s Best Networks
    new phone IMEI: 01529300387**** Sim card number: 8914800000511439****
    Please setup plan one for me. 210-723-****

    • Free Government Cell Phones says

      We are not Safelink, Scottie. You need to contact that company directly to enroll.

    • Free Government Cell Phones says

      The numbers we provide in the article work in all states in which Safelink is available.

  122. Mary stoddard says

    What does unlock phone mean? What does 2gb and 50 mb mean? I’m 72 and not up on what everything means. Thanks. I’m trying to find a free phone.

    • Free Government Cell Phones says

      The simplest thing to do, Mary, is to Google the words “What does unlocking mean” and “cell phone.” That should find you a simple answer.

  123. S says

    Safelink sucks and obviously does not want me to have the phone with my non validated address even though I sent proof of it or I dunno just google it prob been here 100yrs you can find it no problem,the fact I never had an issue with my address till them makes me wonder if they don’t want to give me the phone or because I can’t prove my address but don’t have what they want,bills are not in my name so I can send in credit card,I can send in my health insurance and Dr stuff,I sent in original,you can see the envelope,the dates,it’s legit,I don’t know what else I could send because even though I explained my brain is messed up and have physical issues and don’t understand what else to send as proof and I can send it more proof but not what they want and please let me know in simple terms I get the same thing again for the things I told them I do not have and why,I feel horrible for people who have nobody and a brain that doesn’t function right because you really truly are just stuck and fu****

  124. James M Stacchi says

    I qualified and had a Safelink phone up to 2016. Had Stoke this Sept 2018 and would feel much safer to be able to carry a Safelink phone with all my emergency numbers 100% of the time.

    • Free Government Cell Phones says

      You’ll need to re-enroll, James, using the contact info we provide on the page above.

  125. Kristen Rivera says

    We need a phone for medical, doctor appointments. My husband has rare birth defect called Polymicrogyria (PMG) it’s in his brain! Thank you!

    • Free Government Cell Phones says

      You need to contact Safelink customer service by using the contact info provided in the article above, Kristen. Best of luck.

  126. Amanda Murphy says

    Cant do captcha text keeps saying it’s wrong even when it reads it off it’s crazy need to update your page SafeLink can’t never login or do anything been having alot of problems please email me at me @ *********gmail.com TIA ITS IMPORTANT I NEED TO RE-ENROLL FOR MY CELL # benefits.. I’VE DONE IT JUST LAST MONTH.. now woman I chat with said I haven’t and I know I did a few months back someone stole my phone and just got it back in april..I CHAT with person online cause I didn’t get my mins the 5th and it’s been A month since I bought card she said everything was added and it wasn’t then ask to help me login my email didn’t work a d she said I wasn’t enrolled so don’t make sense if so how she tell me it was added lol so yeah I’m needing questions and when I get re enrolled I need the 350 mins and 2.5gb data i go through more data than mins and text.. please help me if can! ?.. 🙏🙏🙏❣️

    • Free Government Cell Phones says

      We can’t help because we are not your service provider, Amanda. You need to contact that company’s customer service team.

  127. Sarah says

    If you start out with one plan (1000 minutes | 1 gb data) and decide you need more data, are you able to switch to the (350 minutes | 2 gb data) plan?

    • Free Government Cell Phones says

      You should be able to make that switch, but PLEASE confirm it with Safelink customer service before making any such switch.

    • Free Government Cell Phones says

      We’re not your service provider, so how could we possibly know, Shawn?

  129. Claude Schliengert says

    Hello,
    I will be flying to the States in mid September for 10 days. My friend’s Phone has fallen several times due to his disorder and is now broken, he is only able to use it to txt-message. From what he discribed me, he has an UMX with with safelink. My question is, if I get him a new phone in September, will he be able to use the sim out of his current phone in order to have a functional phone again ? Since I have no Idea where to get one and what to get, maybe you can also give me some ideas of a good retailer or a refurbished retailer ?I would appriciate a quick responce so i can have a good surprise when i will arrive. Oh by the way, he lives in Connecticut in the New Haven area.

    • Free Government Cell Phones says

      Ask us a question about the free government cell phone program and we can answer it, Claude. Ask us a question about SIM cards and cell phone operation and we will refer you to your service provider’s customer service team. Sorry.

  130. Makayla Darr says

    it keeps saying i need my ow smartphone how do i go about that i dont have on?

    • Free Government Cell Phones says

      Well, Makayla, we have no problem admitting that we don’t have a clue what you’re talking about. What keeps saying you need your own smartphone?

  131. Gale Ralston says

    This is the worst customer service I have ever had. Rude, not helpful at all. It is a bother for them to answer a call. DO NOT RECOMMEND

    • Free Government Cell Phones says

      The rules of the Lifeline program required your former service provider to cancel your account if it goes unused for 30 days or longer. In other words, you need to enroll again with any one of the free government cell phone companies offering plans in your state. Here’s where you can find a complete list of those companies and plans:

      https://www.freegovernmentcellphones.net/states

  133. Amanda Antonelli says

    I want to trade phones I have a Motorola cricket phone and I put my SIM from lifeline thru safelink and it asks me for the network SIM code how can I obtain this code. Thank you

    • Free Government Cell Phones says

      Put your phone back the way it was originally and use it to call 6-1-1. That will connect you to customer service.

    • Free Government Cell Phones says

      Check with Safelink using the contact info we provide on this page.

  136. Janet Tant says

    Is it possible to get a plain flip phone instead of a smart phone? I have had a lot of issues in the past and just have a hard time using them!

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell hone to ask customer service if they offer flip phones. If not, ask if they have a BYOP (Bring Your Own Phone) program. If so, you can purchase your own inexpensive flip phone and use it as your free government cell phone.

  137. Yadira Cabral says

    Hi. My name is Yadira Cabral how can get a free government phone for me and my daughter? Can we both qualify for a phone?

    • Free Government Cell Phones says

      Only one phone per household, Yadira. Click around this website and you’ll find all the information you need to enroll.

  138. elle says

    Hello! I found your website while searching phone assistance for an elderly friend. Your information service is very useful and appreciated. I have also enjoyed reading some of the comments posted, it’s comical. Thank you for the courtesy and hard work.

    • Free Government Cell Phones says

      Courtesy? You think we’re courteous? (To tell the truth, we think we’re remarkably patient and courteous, but we admit that we sometimes snap.) Thanks for the compliment.

  139. William Reilly 71050 says

    Between 11:30 and 11:50 AM Central time I applied by phone for a lifeline cell phone. I asked the man taking the application several times to check and see if your carrier provides coverage in my physical zip code of 71050 and he kept brushing it off. Finally when he completed the application I insisted he check but then he gave me some excuse about not having the information for the new phone yet and that when they get that then we can deal with it. I told him NO, we will deal with it NOW. I am not going to wait 7-10 business days for you to send me a phone with no coverage and then have to send it back and wait 15 -30 days for you to cancel my gvmnt contract so that I can re-apply with someone that does provide coverage in my area. Again he told me that he does not have that info which makes me think he KNOWS they don’t provide coverage here but just wanted to make a sale. I asked him to let me speak to a supervisor which he declined to do. I then told him to either let me speak to a supervisor or cancel my application. At that point he said he would cancel the app, however I want to make sure he did. Since he incorrectly told me he did not have access to the info to see if you cover this area and refused to let me speak to a supervisor, I have a suspicion that he did NOT cancel my application so that he could have a sale on his record with no regards to it stopping me from being able to apply with someone that can in fact service my zip code. If this is the case please cancel my app immediately and take proper action against your employee. If it turns out this app is not canceled then I will use the weeks wasted and not being able to get a phone from someone else by complaining to every gvmnt agency I can find AND the BBB and posting on social media.

    • Free Government Cell Phones says

      It’s not OUR employee, Williams. We are an independent informational website, NOT a free government cell phone company.

  140. Tammy larace says

    I have a assurance wireless phone ,the first one i got wouldn’t stay charged ,so i send it back for a replacement. .assurance sent mean another one ,this one was heavy and it still didn’t stay charged and the guy on the phone promised i wouldn’t have any issues with it ,i only can use it in dire emergencies ,so i was thinking on going back to safe link wireless which i did have years ago ,because assurance wireless does not have good phone…blank,thanks for listening

    • Free Government Cell Phones says

      Happy to listen, Tammy. We’d recommend that you take a look at ALL the companies and plans available in your state BEFORE you decide to go back to Safelink. Who knows — you might find another plan that fits your needs even better. Here’s where you can find that list:

      https://www.freegovernmentcellphones.net/states

  141. Laura says

    Thank you for this very helpful website.

    I am inquiring on behalf of my brother who lives in Connecticut. Due to his disability, he has great difficulty using a SmartPhone or any type of touch-screen device, which is all his current provider (Assurance) will provide. Do you know if it is possible with Safelink for him to either get from them a free “flip phone” or at least allow him to buy his own flip phone and still get the free minutes?

    Thank you.

    • Free Government Cell Phones says

      We doubt if any of the free government cell phone service providers still offer old-fashioned flip phones. However, you can check to see which companies offer “Bring Your Own Phone” programs and then purchase a flip phone from a phone retailer to use as your free government cell phone. One warning: Make sure the phone you purchase is compatible with whichever service provider you select.

  142. Alan W says

    I am disabled and have had a safelink phone since 2012,In 2019 they asked me to show proof ,In which i did thru e-mails and thru internet.Showed them proof then they cut off my phone,1st of all i think its a disgrace to hire illegal workers who cannot speak english,Knowing ive had my identity stolen by illegals yet our gov hires these illegals who ask you for your SSN???? Then they dont know at all what they are doing,I QUALIFY!,I get SSI and Medicaid yet they cancel my service,I need my phone in case of Emergency.I dont know if they are trying to make Donald Trump look bad or ????? Is it because im white????? I will file with the BBB ,Att General /Federal Trade Commission ETC! This is BULL!!! Im definitely not a fraud yet they claim too much fraud! WTF?Ive got a feeling lawsuits are building day by day for DISCRIMINATION!

  143. Tommy Pietzsch says

    I had a lhone through assurance wireless and got it wet and i had no way of telling them. I tried to register for a new one but they wont send it because they say that i have one. Any suggestions?

    • Free Government Cell Phones says

      That’s kind of a nutty response from customer service, Tommy, because they issue replacement phones all the time. Call in again and try once more. It’s doubtful that they’ll issue you a free replacement phone, but they will undoubtedly offer you one for a reasonably small fee.

  144. Sandra leaver says

    My phone is not working. I have had it for a number of years. I requested a replacement about 2weeks ago but have not been answered. Could you please email as to when I can expect a phone. I am 82 years old and have had some health problems. I live alone and the phone is my lifeline.thanks
    Sandra Leaver

    • Free Government Cell Phones says

      We are not your service provider, Sandra. However, we provide the contact info you need in the article above. Use it to contact Safelink’s customer service team.

  145. Karen says

    Thank you for the wealth of information provided here. I was able to resolve all of my issues with my dead government phone, including choosing and switching to a different carrier, with the information and toll free number supplied on your site. You are very much appreciated. Karen 🙂

    • Free Government Cell Phones says

      Thanks, Karen. It’s always nice to hear from readers who appreciate all the hard work that goes into this website on a daily basis.

  146. Terry G. Watkins says

    Hello to All, I’m Terry G. Watkins’s. I live in Clarkston, Michigan, 48346. Because it is my own reasion I have lost my phone (not using it as much as I should), I was asking for your help to get be back. I had a head injury and there are time’s I don’t do thing right. I could go on and on but all I’m asking is why can I not have my phone back to working? If not, would you please let me know so I’m sure I won’t let that happen again. If not I understand. I just need to know. Thank You, Terry G. Watkins

    • Free Government Cell Phones says

      We’re not Safelink, so we can’t answer your question with any sort of detail, Terry. You need to contact that company’s customer service team.

  147. April M Detwiler says

    Phone will not hold a charge.. lucky if a full
    charge last an hour. Need a new battery, but it isn’t removable . Think I need a replacement phone .

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to be connected to your service provider’s customer service team. They can explain their own particular processes.

  148. Matt says

    When I’m applying for BYOP theough safelink it told me to text BYOP to 611611 and then gave me this message… (Txt a number below to pick a company: 1=Straight Talk 2=Simple Mobile 3=Net10 4=Walmart Family Mobile 5=Go Smart Mobile 6=TracFone 7=Total Wireless 8=Telcel)
    I don’t kniw the differwnxe between each company and dont know which one i should choose… With the 1000 minutes.. 1.5 gb data and unlimited text, It will be the same with any company i choose correct? I tried researching some of the companies but i dont know what information i am looking for other than coverage statistics maybe? Idk do you have any input on the situation?

    • Free Government Cell Phones says

      It appears that they are giving you companies that are alternatives to the free government cell phone plan. So we don’t understand it, either, unless they are rejecting your application.

      It’s impossible for us to recommend one other another because there are so many variables.

      Sorry that we’re unable to give you any real advice in this situation.

    • Bill says

      All of the companies listed in the text message you received are Tracfone subsidiaries, as is SafeLink. You said you are trying to sign up for SafeLink’s BYOP (Bring Your Own Phone) service. The text message you received doesn’t explain it very well, but I think they are either:

      1 – Asking you with which of those companies you wish to BYOP.
      …or:
      2 – Asking you with which of those companies the phone you wish to use (with SafeLink) was originally branded.

      I suggest that you call SafeLink to ask about this.

  149. Liliana Asli says

    I need a free cellphone for myself to use different aps so I can train my brain to be alerted all the times. How soon can I get a free android phone from you.

    Thank you

    • Free Government Cell Phones says

      You can wait forever without getting a phone from us because we are NOT a free government cell phone company. This is an independent informational website.

  151. Janet Delk says

    I am on SSI and have Medicaid and getting food stamps, it would be easier for me to have a government program cell phone and can’t afford to buy a cell phone.

    • Free Government Cell Phones says

      Check Safelink’s website for more information about its BYOP (Bring Your Own Phone) program. If your phone is compatible with Safelink’s national cell network, it should be doable.

  154. Richard W. Mills III says

    I am unemployed due to medical conditions and currently are on (SNAP) food stamp assistance. I have a Social
    Security hearing pending. I have A iPhone but I don’t have any provider and can’t use it because I have no income. I need a phone to contact my Doctors, My Lawyers, Social Security and foe emergencies and family. Please can you help me. If its not possible to activate my iPhone for this service please send me if you can a phone that I can use.

    Thank you,
    Rick

    • Free Government Cell Phones says

      If Safelink is the company you want to sign up with, you need to contact its customer service team in order to enroll, Richard. We provide the contact info on this page. Good luck.

  155. PC says

    I have a 39 year old daughter who we have helped on and off for a number of years. She has mental health issues and is at a point where she no longer works and is paralyzed with fears and anxieties. She doesn’t seem to have the ability to follow thru and get the help she needs so that she has the basic needs. Is soon to lose her apartment that the VA has helped provide for several 6 month time frames but they will not be able to help again so she is soon to be homeless. Need to find out how to get her a free phone plan. We bought her a Samsung at Walmart several months ago, but can no longer continue to pay her plan. Can you help me to do all I can to get some answers to direct her. Thank you. PC

    • Free Government Cell Phones says

      Sorry to hear about your daughter’s problems, PC. All the information you need is right here on this website. It’s dedicated to the subject of free government cell phones. Just click on our name at the top of this page to be taken to our home page, where everything you need is clearly laid out.

  157. Nancy watson says

    How do I get the sim card for my phone? I would like to get service. I recently had entouh but lost my phone and they dont do replacement phone. I got one, now I just need to get minutes on it.

    • Free Government Cell Phones says

      Before you do anything else, you need to speak to Safelink’s customer service team to make sure that the make and model of your phone is compatible with Safelink’s network.

    • Free Government Cell Phones says

      Unfortunately, you do not get to request a particular make and model of phoned, Isabella. You get the phone they send out at random from those they have on hand. One option might be the Bring Your Own Phone program. You can purchase and use any phone that’s compatible with your service provider’s network and it will work. However, you need to confirm with customer service that your make and model is truly compatible BEFORE you purchase it.

    • Free Government Cell Phones says

      Good question, Wanda. Most companies say delivery will take two weeks, but our readers tell us it often takes three or four weeks or even longer. But the sooner you enroll, the sooner you’ll get your free government cell phone.

  160. Cynthia says

    Can I switch from Assurance Wireless free phone to SafeLink or another phone ? Assurance is “Terrible” had 5 phones in less than 2 months! Works every other day if lucky. Thanks

    • Em says

      Yes, just switched from a reliable flip phone of four years to some unknown name piece of junk android that gets extremely hot right away and is always freezing up. Assurance Wireless has turned out to be deceptive, shady and extemely worthless and untrustworthy.

    • Susan says

      I have tried for quite some time now to get my son a gvt wireless phone. I applied through Safelink and ended up very disgruntled. I have filed 5 applications and when I called to follow up I’d get transferred, told there was no application on file or my application was in verification process. When I called the verification center they said there was no application. Decided to take my business to Assurance.

  161. Katherine Spalding says

    Hello I am inquiring about the cell phone assistance in Tennessee. If you could give me some insight into this program I would greatly appreciate it. Thank you for your time,
    Katherine Spalding

  162. Michael says

    I have an old flip phone, and it is hard for me to text anymore. Can my few pics be transferred to a smart phone even if I have to buy one. Can’t believe they have not upgraded that old phone. Well I guess I can’t bitch, it’s free, and only use it for emergencies. Soon to be 66, so maybe I don’t need one anyway! lol

    • Free Government Cell Phones says

      If you were to switch to a different free government cell phone, your new service provider would give you a free smartphone, which would be a huge upgrade for you. But before you do that, it seems like it would be a good idea to speak to your current provider’s customer service team. You’ve been a long-time customer and if you’re very lucky, they may offer you an upgrade for free.

      • Em says

        Its not free, they make you pay a huge shipping fee and send you a mediocre phone that gets very hot right away and constantly freezes up. Assurance wireless is bad and leaves out providing important information, dismisses your questions and hangs up the phone on you. Its also okay and fraudulent for them to be recording and monitoring their conversations with you, but not okay for you to record (which they’re already doing too) and then catch them constantly lying and leaving out that information. They tell you one thing and do another.

        • Free Government Cell Phones says

          More than 40,000 people have left comments on this website, but you are the first person to ever claim that a free government cell phone company makes customers pay any shipping fees, much less huge shipping fees. If your assertion is true, we’re pretty sure other readers will be able to confirm. Readers?

          • Lisa Umina says

            Assurance wireless required a $5 shipping charge from me. I’m experiencing similar problems as others have mentioned. The android phone they provide simply does not function reliably ( or at all). The customer service representatives all play dumb, as if they aren’t hearing about the same problems from everyone. I’m on my third replacement. They all had the same problems. I gave up and just did a factory reset every few weeks until it crashed for good after 6 months. Their ONLY solution is to purchase a phone. The whole thing feels fraudulent because everyone would have to purchase a phone that should have been free! I’d like to hear from other Assurance wireless subscribers.

          • Free Government Cell Phones says

            Thanks for your comment because you clarify something we hadn’t thought of in a very interesting way: It’s obvious that the customer service agents are playing dumb because, as you say, the phones suck and they obviously receive countless complaints about them day after day after day. Just look at our comments section and the same thing is true.

            It’s true that most companies charge for replacement phones and then send out phones that are equally unreliable.

            Your only real option here is to switch Lifeline companies. So here’’s an article that will tell you how to do it as painlessly as possible:

            https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

  163. Mary S. Scott says

    I Filled out an App 3 Mounts Ago To Get a Free Safe Link Cell Phone About Two Or Three Mounts Ago And I Haven’t Gotten It Yet I Was Suppose To Receive In 6 to 8 Weeks But I Still Haven’t Gotten It Yet When I Sent The App Off I Did Send A Copy Of My Award Letter n My SSI # With It And a Letter From My Landlord Staten That I Live Alone At The Address I Put On The App So What’s Taken So Long For Me To Get It? I Need For Emergency’s Can You Send It Soon? I Get Unlimited Texting And Internet Wi Fir How Many GBs? Will It Have a Camera On It?

    • Free Government Cell Phones says

      Since we are not Safelink, we cannot tell you why it’s taking so long. But if one company won’t offer you a free government cell phone, try enrolling with a different company. You can find a complete list of the companies offering plans in your state at this link:

      https://www.freegovernmentcellphones.net/states

  164. Bruce Griffin says

    I no longer qualify for service through Safelink because I cancelled my food stamps. How do I now use my Safelink phone with Tracfone minutes? I want to keep using this phone and my current phone number for work.

    • Free Government Cell Phones says

      Contact Safelink customer service. The two companies have the same owner and it should be a simple process.

  165. S.Lopez says

    Happy New Year!!!
    I have a comment for the employees who read and respond to the questions posted on this site. After reading through the about 25 questions posted here, I would like to say GOD BLESS YOU GUYS!!!!!!!! It is actually unbelievable that rather than read the information posted on this site to assist people, most apparently don’t read!!! I understand that there are a lot of people who may not understand thoroughly but wow…..KEEP UP THE GOOD WORK AND THANK YOU!

  166. Joe giovengo says

    I currently have qlink. The phone is terrible. Shutdown a lot and overheats. I want to change my carrier. How can I do this. I have the free government phone

  167. Janedoe says

    Safe link is so not a good company.I’ve been with them for almost 3 years,my screen went out so I called for some type of replacement phone and they told me they didn’t give replacement phone yet my sister has one she received a few days ago.

    • Free Government Cell Phones says

      Check out all the companies and plans available in your state and apply with the one that fits your needs best. Then enroll with that company online or by phone.

    • Free Government Cell Phones says

      No, you just need to tell them that you are still eligible. You may be required to show documentation proving that you have a home address or that you still participate in one of the qualifying Federal programs but it should be that simple.

  170. SJ Alford says

    I need a flip phone because I am very hearing impaired. A smart phone will not work for me. Can I continue to use my Samsung u360?

    • Free Government Cell Phones says

      Not all cell phones are compatible with all cell phone networks, SJ. So you should contact your service provider’s customer service and/or tech support team to find out the answer to your question.

  171. Debra says

    Obviously I’m not the smartest star in the world, but you need to dum it down for some of us. I clicked on how to get a phone, with no explanation at all.

    • Free Government Cell Phones says

      Really, Debra? Our “How to get one” page breaks it down into three simple steps. We don’t know how to make it any clearer.

      • Sue says

        FGCP-why do you have to be so condescending to some of these folks?! Not everyone understands how this system works and it is a lot of info for oldler, non techies to absorb.

        Please show some patience with these people…kindness means a lot.

        • Free Government Cell Phones says

          We think we show incredible patience and explain the same things over and over and over again. Is it too much to expect people to read the information provided before they leave a comment asking how to do exactly what was described in the article above their comments?

    • Free Government Cell Phones says

      Check the Safelink website, Norma. It provides info on upgrading plans and upgrading phones.

  174. WAI says

    I’ve been hitting a wall with the provider Safelink Wireless. They disconnected my service, and when I reapplied they declined. I asked what reason, and they said that the SNAP card I sent is not in their catalog. It’s obvious they don’t know what a SNAP card is, but I can’t get a US person to identify with me. How do I report these guys for fraud. I think they are doing this intentionally and pocket the government funding.

  175. Kimberly Gassaway says

    How will o know the phone will work @ my house? Last free state phone I received didn’t work @ my home so I would need 2 drive almost 30miles in order 2 use it.

  176. Michael Hamby says

    Or someone there please contact me at 302-593-****. I have been trying for 11 months to verify my phone and now they tell me I have to reapply and I’ve done that several times all together I have sent paperwork over a dozen times would somebody please contact me and help me get my phone back online. I am disabled live alone that is the only phone that I can use have to you and have had to do without for close to 11 months now again my phone number is 302-593-****. it is a borrowed phone please do not send advertisement or anything to that phone thank you very much Michael L Hamby

    • Free Government Cell Phones says

      We can’t send you anything, Michael, because we are not a free government cell phone service provider. This is an independent informational website. You need to contact the service provider directly.

        • Auggie says

          Lol. what is wrong with you??? Donna-
          Seek counselling, please! You are not thinking in a reasonable manner, at all.
          I hope you get some help to deal with these things you imagine.

    • Free Government Cell Phones says

      Yes, but you need to tell the customer service agent that “I want to port over my current phone number.”

  178. Leon Stewart says

    How do I find out what type of free smartphone I’ll get prior to enrolling? Ie, name, model, dimensions.

    • Free Government Cell Phones says

      Impossible, Leon. Each company offers a number of different makes and models of cell phones, and they are handed out randomly.

    • Free Government Cell Phones says

      Can cannot offer enrollment forms because this is an independent informational website that’s NOT affiliated with any of the free government cell phone companies. You must visit the website of the company of your choice in order to enroll.

  181. Tracie says

    If you are already a tracfone customer can you transfer your phone and keep your same
    number to safelink?

  182. Hank in Tennessee says

    Finally had it with Safelink. Problem started 4 weeks ago when my phone disconnected during a call. Checked my minutes and it said zero. I know for a fact I did NOT use all of my free minutes during the month. I even looked back at previous call history for proof. Having no funds in the bank (I sometimes buy the $10 load up cards for Safelink directly from their website if I run out of 350 minutes) I had to run to CVS and use cash. The only Safelink cards sold there are the $15 cards for unlimited 30 day plan. I bought and activated the card. The last day of the plan was yesterday September 27. Now today, my Lifeline minutes have kicked in, 350 minutes, unlimited texts, And it says over 3 GB data. However, since I woke up this morning the data does not work. Spent almost my entire 350 minutes today talking to idiotic foreigners who just read the same script and protocols telling me to do the same thing over and over. Have you tried turning your mobile data on/off? YES Have you tried rebooting phone? YES. Have you tried removing battery? BATTERY DOES NOT COME OUT OF THIS PHONE. Have you tried calling *22890? YES. We need you to call from a different phone: DID THAT ALREADY. DID NOT SOLVE PROBLEM. NOT BORROWING MY NEIGHBORS PHONE AGAIN!! Asked them if there was someone I could speak to because I am sure it is NOT a coincidence that my data is not working the same day my previous plan stopped. No one seems to get that in their pea sized brain!! “Oh sir but we assure you it is not a problem, you see your data is there it says you have over 3 gigabytes”. SERIOUSLY? I KNOW THIS ALREADY. You would think maybe they would look beyond this and maybe find that something happened when my plan ended today?! I have to have a phone with data to report the jobs I do. Without data I will lose my jobs. I’m done with Stupidlink. Talking to these morons is like banging my head against a brick wall.

    • Hank in Tennessee says

      UPDATE: I had an idea..I bought another Unlimited Minutes/ Unlimited Texts/ 1 GB DATA card for $15 + tax. This is the same card that once it ran out, my data problems began. Guess what? Now I have data again. So it took buying a $15 card to fix it. Which means from now on if I want data I will have to pay! I don’t know if this is some kinda glitch or if Safelink is doing this on purpose to get money from their Lifeline customers. So with that I will say BEWARE to anyone who’s phone runs out of minutes. DO NOT buy the $15 unlimited card or you will be stuck with it if you want to use your data!! The smaller $10 cards I did not have any problems with, though.

    • Very dissatisfied says

      Safelink wireless is the absolute Worst of all of the lifeline providers! Sounds like youve went through alot of wjat i did only mine went on for 2entire years! Never being able to get the problems resolved was way too stressful for me! I decided to call on my local community,my sign read “Can you hear me now? Have Safelink Wireless?
      join us this Friday at 6pm & Saturday at 2pm for a consumer discussion Right Here (because I certainly cannot CALL you)”
      The response was overwhelming
      & led to standing room only. I was shocked at the turn out especially considering I live in a smaller town. Although the issues were uniquely its own, by days end we all agreed 99% of the problems/issues lie soley with Safelink wireless’ CUSTOMER SERVICE AGENTS/REPRESENTATIVES & 1% cheap cellular phone quality!!
      99%!! Thats when we decided to contact the b.b.b & we began writing reviews to try & help others with our experiences having dealt with thw extreme stress of simply trying to use a service that President Obama made available low income citizens in which each attending consumer Qualified for but months & years later STILL cannot successfully use this service for longer than a few minths until a problem arises & we’re forced to call customer service/support which more times than not results in the service being completely Cancelled by a ticked off Safelink Wireless CUSTOMER SERVICE AGENT. There IS NO ladder to the ones in charge that you can seek help with because when you ask for them the agent transfers you to a coworker 3 seats over or so im told. There is ABSOLUTELY NO WAY to file a complaint about poor Customer Service or an obnoxious agent. So dont atempt it or you may end up with SERVICE CANCELLED without warning nor reason & we All know how many months it takes to reapply. I wrote a review of safelink on this site too but funny, its mot on here!! my opinion the words No Customer Service or supoort would be no different as well as save the government tons of money for paying these people for a job in which they do not / can not perform. Woohoo this was a stress relief for me 🙂

  183. Danny says

    Does Safelinkstill offer only 350 free calling minutes? Checking because other providers offer 500 minutes and 1G of data

    • Free Government Cell Phones says

      Please see the very top of the page for the minutes. In California, they give a free Android phone, unlimited minutes & texting, 500 MB data; in other states you give a free phone, 350 minutes and unlimited texts and 500 MB data.

    • Free Government Cell Phones says

      We’re not Safelink, Audrea. This is an independent informational website, NOT a free government cell phone cell phone company. In other words, we can’t help you, but your service provider can.

  185. Melissa Reid says

    What the best phone to get in TN,For SafeLink Sim card They sent me an At&t sim card but I have Verizon so help

  186. Zbyszek says

    From time to time my phone gets disconnected. No calls in, o outs, no texting. How do I find out when it will get restarted?

    • Free Government Cell Phones says

      Contact customer service by calling 6-1-1 on your free government cell phone. Or by calling the phone number shown in the article above.

    • Free Government Cell Phones says

      Seriously, Vivian? How about if you take a few minutes to click around this website, because it tells you everything you need to know.

    • Free Government Cell Phones says

      Probably, but you need to check with Safelink customer service to make sure the make and model are still compatible.

  189. rebecca weir says

    I am trying to find out how i put safelink minutes on my new phone .i need my enrollment id too.

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to connect to customer service. They should be able to help you out.

    • Free Government Cell Phones says

      Two choices: You can either stop using the phone for the rest of the month, or you can purchase additional minutes.

    • Giong Nguyen says

      My phone 856 246 **** has validated for 257 days to use but I have only 7 minutes to call. What should I recover my monthly minutes. I am in life-line program. Thank you

      • Free Government Cell Phones says

        We’re not quite sure what your problem is, Giong, but you should contact Safelink customer service. You can do that by calling 6-1-1 on your free government cell phone, but you would exhaust your few remaining minutes before you got your problem resolved. Try visiting the Safelink website to see if you can solve your problem online. If not, see if you can borrow a friend’s phone to contact customer service.

  191. Pang says

    For California, is Safelink the only company to offer a GSM sim for bring your own phone?
    Are there any other companies that offer gsm SIM?
    How does safelink voice and data quality compare to the other companies?

    Also, Safelink offers 2gb a month data for California, not 500mb, or am I getting it wrong?

  192. Amy DiCamillo says

    Need customer service to call this number 203 502-**** and help me Re activate my phone. I did not use my phone and it was shut off, but cannot activate per message I receive on my phone for weeks now. Customer service needs to call me.

    • Free Government Cell Phones says

      Sorry, Amy, but this is an independent informational website. We can’t deactivate your phone. You need to contact your service provider’s customer service team.

  193. Stacy D. says

    Why does the government permit such dreadful service from its Lifeline providers? Even this site had difficulty getting an answer from Safelink and I have wasted countless hours trying to restore service that was term terminated in error by the company. I assume the insurance is paying for this service, why does it have to be so inferior (at least in the area of virtually non-existant customer service) to that of other more established cell phone service providers?

    • Free Government Cell Phones says

      Our readers probably agree with your assessment by a score of about 999 to 1, Stacy. One correction though. It’s not paid for with insurance. Every paid phone bill in America has a line-item called “Universal Service Plan” which adds a few cents to a few dollars per month to everyone’s bill. It is paid for with all those pennies and dollars.

  194. Brittney Hodges says

    How do I order a new phone from safelink wireless when my doesn’t work anymore

  195. Elaine Garfield says

    Safe Link is just awful. Their customer service has always been bad but I ma at my wits end with them now. I sent back the paper work they sent me in in plenty of time to re-certify. Next thing I was told is that the account was cancelled. I have tried for over 6 weeks to deal with them and every time it goes bad. One rep reapplied and still I am told the account is cancelled. I called again this morning and, rather that wait on hold, I gave them my number, as requested by them and was I would get a call back in 15 to 22 minutes. It is now 1 hour and 15 minutes later and no callback. This company is the absolute worst and I am glad to be rid of them. They are making a lot of money for such terrible service and they are taking advantage of people like me who are cash strapped and cannot afford to just get a phone. It is hard enough to survive without dealing with a company who has no respect for you.

    • Free Government Cell Phones says

      Sorry, but none of the programs in any state offer smart watches.

  198. marvin dodson says

    im looking to get a phone i just need information on a location to get it or how i go about getting one.

    • Free Government Cell Phones says

      You can enroll by phone or online and they will send the phone to your home, Marvin.

    • Free Government Cell Phones says

      You need to enroll with the company, Yidi. This is an independent informational website (and we provide the contact info in the heart of the article on this page).

  200. lauri piper says

    its very nice to help people out with things like phones for their every day life.

    • Free Government Cell Phones says

      Lots of different makes and models are available, Brittney. Check out a few of the service providers’ websites to see what they are currently offering.

    • Free Government Cell Phones says

      Contact customer service (contact info provided on this page) to clear up the confusion.

  203. Frederick Davidson says

    When are these companies going to quit outsourcing all their customer service calls over seas? You can not understand a word they are saying!!!!!!!!!!!

    • Free Government Cell Phones says

      C’mon, Frederick, it’s not just these companies. Damn near every company in every industry does the same thing.

  204. amita d gandhi says

    last 15 days ago i enrolled my phone in altlanticicity library office.four &six business day you will get your home address in mailbox..still idont get my wife phone?

    • Free Government Cell Phones says

      Check the Safelink website, Amita. It has a function that allows you to “Check Your Status.”

  205. Erica says

    My husband was injured and is out of work because he needs surgery. He was our only income and now we are on SNAP. My question is: I have a small Lg smartphone that I can use and don’t need another one, I just need minutes. I just ran out this month because we can’t afford more minutes. Can I use it and could I possibly keep the number that is already assigned to it?
    Thanks

    • Free Government Cell Phones says

      Theoretically, you can use the phone and keep the number. We’ll address each of those questions separately.

      Regarding the phone: You can use a phone that is compatible with your service provider’s national cell network. Here’s an article that will tell you more:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

      Contact your service provider’s customer service or tech support team to find out if the specific make and model of cell phone you have will be compatible with your service provider’s network.

      Regarding keeping your current phone number: Yes, again. You can keep the number. If the phone you own is compatible with your service provider’s cell network, they will tell you how to transfer it over.

  206. Brenda says

    I would like to sign up for this phone service, so I can apply for jobs. I have an iPhone which can take a SIM card. I do not currently have phone service, only email. The link to the website comes up to,a blank page when I try to contact it. Can you help?
    I am on MediCal and Snap.
    Thank you,
    Brenda

  207. john l rice says

    i need sign up for a phone. i have proof i get medicaid.it wont let my info go thru

      • Linda Saxon says

        I have been with Safelink for at least 3 years now up until the 1st of June I did not receive my minutes. I can text all I want, but cannot call or receive calls. But I can call Safelimk I wish I could talk to a customer representative I get put on hold then after being on hold for up to 30 minutes I get cut off, Ileft them a text message about not receiving my minutes and have no response. My phone with them is my only means of communication and I desperately need my phone. I live by myself, in the country, I am retired medically disabled
        .Is there anyway I for your phone service or advise of a phone company that can help

  209. Steven Wakimoto says

    I need a free phone. I’m a medicaid and food stamp recipient. I’m disabled senior.

  210. George says

    We have had issues with this provider every month with their service not reloading the phone. We have spent hours each month with your customer service from India not understanding how to fix the problem. We have had it with your service and will be moving on.

    • Free Government Cell Phones says

      Sorry to hear about your problems, George, but this is an independent informational website that is NOT affiliated with any of the free government cell phone companies.

  211. Roy Eugene Gilmore says

    To whom iy may concern. My nane s Roy Eugene Gilmore I am a SSI reciver of phones. I recently lost My cell phone Number 856-353-****. I live in Camden NJ. I lost my last phone. I want it to be cut off and I want A replacement phone because somebody’s using my phone and my free minutes. It’s not fair. I receive SSI and I need my cell phone very very much. This will be my second time to receive a phone. Can a manager assist me with this? I hope I Receive A replacement phone. I don’t want somebody who stole my phone to use my minutes. I need them very bad. ********@gmail.com is my email. I have to use email because you know somebody’s got mine. Plaese send me a replacement phone. I dont want to change my provider. I just want a phone. Thank you. Roy Gilmore. I’m 61 years old and I live alone. please tell how to get a replacement ASAP. Thank you. Have a nice day.

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service team directly, Roy. This is an independent informational website, NOT a Lifeline free government cell phone company.

      We assume you will be required to pay a small fee to get a second replacement phone. But who knows? Maybe you’ll get the friendliest customer service agent in the world and get another one for free.

  212. daenna montoya says

    beentrying to re-certify my renewal but can not find where to do it…i did the 800 # but says i can not do it by touch phone…can anyone help me?

  213. Emily says

    Just to give you an update, I called customer service and the lady said I’m not eligible because i cant prove I’m making less than the limit, yet, I’m making nothing! What about the unemployed who don’t get benefits?! This is b#&$&@ and they need to fix that. Anyway, thanks for helping 🙂

      • Emily says

        I wouldn’t call it scanty, you provide more than enough information on this website. If you listed it somewhere, I probably just didn’t see it. If not, you told me by calling it a black hole. I was just making sure I understood everything correctly. So, that being said, don’t think that I thought this information was insufficient. It is VERY helpful. So, thanks again, and I feel like I should say bye cause we’ve been talking through comments for so long 🙂 so, bye 🙂

        • Free Government Cell Phones says

          Just for clarification purposes, Emily, we were referring to the information from the USAC as scanty, not our response to you.

  214. Emily says

    Hello, I am writing because I recently enrolled to get a cell phone, I have been unemployed for over a year now and do not have proof of income for this reason. I do not get any other benefits. I received an email asking for income proof, and I replied to tell them but they sent me an email back right after saying arror message because I don’t have any attachments of proof. Can you please help me.

      • Emily says

        After browsing through many previous comments for hours, because of your clever replies.. I have realized that my best bet is to probably contact safelink customer service. I’m sorry that you have to deal with morons assuming you are their service provider. But, at least you’re the one who replies to the idiots, rather than being one of them! 😉

    • Free Government Cell Phones says

      We wish we could, Emily, but you have unfortunately fallen into one of the black holes of the free government cell phone program. The USAC has told us that they are aware that it’s impossible to prove no income and that they are “working on a solution,” but the do not seem to have solved it.

  215. NN says

    – How can I figure out which company has better coverage in my state/area ? I am currently with Verizon.
    – Which company has an option to port my current phone number, and for how much?
    – How often do I have to re-certify for the free phone eligibility? I have Medicaid right now, but am not sure for how long.
    Thank you.

    • Free Government Cell Phones says

      There’s really not a scientific way to figure out who has the best coverage in your area. The only thing you can do is ask neighbors which company they are with and who has the best signal strength and then enroll with a Lifeline company that uses the cell network of the company that gets the best reviews from those neighbors.

      Yes, you can always keep your current phone number. No charge. Just make sure that when you enroll you tell the customer service agent that “I want to port over my current phone number.” Say it at the beginning of the call, repeat it several times during the call, and at the end of the call confirm that it has been done. (We just have very little confidence in most of the customer service agents, hence the repetition.)

      You need to recertify annually.

    • Free Government Cell Phones says

      Nope. Sorry, Mary Lee, but only one Lifeline discount is permitted per household.

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone and the call will be answered by your service provider’s customer service team.

    • Free Government Cell Phones says

      You’ll need to contact customer service and ask if it can be reactivated. Be prepared, because they may say you’re out of luck.

  219. James Stratton says

    Why isn’t there a way to get a replacement phone when the original phone was stolen and You have No way of Identifying Your Enrollment number or phone number ? from Safelink wireless ?

    • Free Government Cell Phones says

      If you contact Safelink customer service, they should be able to identify you based on name, address, etc.

    • Ms. C says

      Safelink has a way to get into your account without knowing your enrollment number. Once in, copy down your number.

  220. Deanna Boldin says

    I had a Safelink phone once but went to Qlink because they offered a Smart phone and now I regret it. I’ve replaced it once and now I’m having issues with the new one after sending it in for repairs and when I got it back nothing changed same issues with a few more I’m ready to throw it against the wall; anyway my question is am I able to get a phone through Safelink again? I’m still on Medicaid and receive SNAP benefits. Please respond back ASAP Thank you
    P.S. you should have all my information from when I applied before and nothing has changed, so if I’m eligible please tell me how to reapply.

    • Free Government Cell Phones says

      We’re not Safelink, Lora. This is an independent informational website. You need to contact the company directly.

  222. sandy noyes says

    i have a phone but it says the service runs out the end of this month january 2018 why does it say that dont mean to bother you but was wondering if i had to do something to activate again thanks sandy noyes

    • Free Government Cell Phones says

      All free government cell phone customers must re-certify each year. That means they must prove that they are still eligible. Contact your service provider’s customer service team.

  223. DidMyHomework says

    Thanks to the resources on this sight I researched the available providers in California and decided on SafeLink SIM card due to the generous plan offered with unlimited talk and text and 2GB data/month, they use T-Mobile which works well in my area, availability of GSM phones and the plan upgrades are very competitive with, for example, unlimited data option only $27.60/month more. Received the SIM card ten days after signing up and it works fine so far in a $40 Verizon Moto E4 with $2 SIM unlock code from Ebay.

    • Free Government Cell Phones says

      Most of the free government cell phone companies say you’ll get your phone in about two weeks. Our readers tell us that if often takes three or four weeks and sometimes even longer.

  225. Isadore Fields says

    Hello my name is Isadore Fields my phone number is (845)293-****, I am a Safelink customer and have lost my phone here in a snow storm and can’t find it. I need a replacement phone ASAP! My address has changed…please help me! Thank You!

    • Free Government Cell Phones says

      We are not Safelink, Isadore. This is an independent informational website. You need to contact Safelink customer service using the contact info we provided in the article above.

  226. DARREN CASCHERA/FTLAUD/FL says

    CALLING THIS COMPANY DONT WORK SO I EMAILED THEM IT WORKED…IT JUST TOOK A DAY 2 HER BACK FROM THEM.. THE NUMBER ON THIS WEBSITE THEY GIVE U IS A HOAX IT DONT GIVE U A LIVE PERSON…WELL AT LEAST TO ME IT DIDNT…I COULDNT FIND A NUMBER TO CALL TO TALK TO A HUMAN BEING..WHAT A COMPANY HUH PEOPLE!! JUST LIKE ACCESS WIRELESS THEY TOTALLY SUCK 2!! ACTUALLY THERE WORSE..1866 902 5756 THERE FAX NUMBER.. MYSPOOF@SAFELINKMAIL.COM IM TRYING TO HELP OTHERS SAFELINK HOPE U DONT HAVE A PROBLEM WITH THAT.. ALL I HAVE PEOPLE HOPE IT HELPS…

    • Free Government Cell Phones says

      Your current phone should work until you need to re-certify after one full year of service. Then you will need to re-enroll in the program with one of the companies that serves your new state. Here’s where you can find out all about the companies and plans available in that state:

      https://www.freegovernmentcellphones.net/states

  228. Sharon says

    Is there a way to have minutes automatically added if my elderly father runs out of minutes. I know how to do it online but would be great if it was automatic . That way he doesn’t worry that it is going to shut off. Or is there a way I could check his usage I live in another town and he is useing a flip phone.
    Thanks

    • Free Government Cell Phones says

      We are unaware of such a plan, but you should definitely contact Safelink customer service to find out. You can contact them by calling 6-1-1 on your father’s free government cell phone.

      • Dale says

        Qlink wireless emails you now and then telling you how many minutes you have left and such so it might work in your favor with them if that is an option for you but you would have to set it to your e-mail address I suppose, hope that help a little.

        • Elizabeth Sparks says

          It’s FREE. The sense of entitlement astounds me when reading these forums. Why don’t you teach them a lesson and have NO phone?

          • Christi says

            I totally agree with you Elizabeth. It is a very generous thing that these companies are doing. I came on here to see if I may qualify since I am 100% disabled. If I am then I would be so grateful but I do not feel entitled to receive anything. Many of these posts sound like people feel like they are entitled to everything and that they have every right to get mad when there is an issue with their FREE phone and service. These companies are being more than generous! Data and texting are NOT a necessity!! If your not thankful for what is given to you for free then go pay for a plan elsewhere on your own.

  229. lori Hamilton says

    we can proceed no further on your website with enrollment I’d 34814653 because it keeps saying that we cannot complete the enrollment process until I provide ss for me and my daughter Emily. We were given a fax number to send you the copies to complete enrollment but the fax number doesn’t work and I need the phone before Christmas I applied in oct can you help us by giving us a fax number that actually works? thanks Lori Hamilton

    • Free Government Cell Phones says

      Please be aware, Lori, that the comment above came directly to FreeGovernmentCellPhones.net, NOT to Safelink. To send something to Safelink, please check the article above for the company’s contact info.

    • DARREN CASCHERA/FTLAUD/FL says

      HI..IM DARREN..WOW! IM READING ALL THESE POSTS..UNBELIEVABLE!! U NEED TO FAX THEM OR EMAIL THEM…1 866-902-5756 FAX OR EMAIL MYPROOF@SAFELINKMAIL.COM…THATS ALL I GOT.. I A CUSTOMER SAVE AM U..JUST TRYING TO HELP SUM PEOPLE ON HERE.. WELL ITS EITHER THIS SAFELINK OR ITS ACCESS WIRELESS AND FORGET IT!! VERY BAD!! GOOD LUCK…

  231. Tia says

    Hi! I have been researching which has the best coverage in my area (Monroeville/Frisco City, Alabama) And either I just can’t seem to understand the phone companies coverage map or they just aren’t easy to understand (I like to think it’s the latter but deep down know it’s not lol). Is there an easier way to see which ones actually have better coverage in my area? Thanks in advance

    • Free Government Cell Phones says

      Yes, but it’s far from scientific. Ask your friends and neighbors which company they use and how their reception is.

  232. Patricia J Shell says

    My name is Patricia Shell and I was admitted into the hospital for a few days. I left my phone on the table by my bed and went to the bathroom, when I got back the phone was gone. I need a replacement phone as soon as I an get one. How do I go about getting a replacement? My number is (202) 560-3144. Thank you

    • Free Government Cell Phones says

      Go to the Safelink website. Click on “Account” and then click on “Re-Certify.”

  234. George says

    I live in Washington state and I’ve had the service for 7 months now and its been fine. There are areas where the free phone didn’t get a signal as well as the phone did crash allot. I replaced it with a discounted phone from their site and that phone works allot better. I noticed recently that they offer unlimited texts and 1gb of data which is cool. I always have only used around 1-200mb most months. it used to be that all you had to do was to make one call and now you have to still make one call and leave the phone on for 10 days. Still it works fine and I use it for one bus away allot of times.

    Setup was a little confusing for the new phone (sim card) because you have to talk to machine but if you fail a real person helps you. I used my old phone to call and the helper told me I need to use a another phone since they turn off the service on the old phone/sim when they register the new sim card. I’m a bit of a novice mobile user and have only had my other prepay phone since 2005. I still use that phone but since it only has a few prepay minutes I don’t use it much. I could have used that phone for the service too but at the time I really wanted more data, didn’t want to lose that number and that’s why I kept my other.

    • Free Government Cell Phones says

      Glad to hear things are working out well with you and your free government cell phone, George.

  235. Joanne Rasmussen says

    I requested a phone from SafeLink about 6 months ago. I haven’t received it yet!!! Surprise!!!

    • Free Government Cell Phones says

      Did you ever receive notification that you were officially enrolled? Have you contacted customer service to find out what happened to your account.

  236. alicia says

    hello I had a free phone through you guys and you sent me the chip so I could just put it into my phone but my phone is broke and don’t work now I have no way to use it can you guys just send me a phone to put the chip in so it can work and ill have a phone to use?

    • Free Government Cell Phones says

      We’re not Safelink, Alicia. This is an independent informational website.

    • DARREN CASCHERA/FTLAUD/FL says

      ALICIA…WOW PRETTY NAME!! IM DARREN EITHR TRY FAXING THEM OR EMAILING THEM…I TRIED CALLING BUT, I CANT GET THRU…SO U HAVE 2 B A LITTLE PATIENT..YIP ITS HARD 2 DO..LOL I KNOW..ANYHOW, FAX:866-902-5756 EMAIL: MYPROOF@SAFELINKMAIL.COM…ALL I GOT..IF IT WORK KUL.. GOOD LUCK

  237. RACHELLE says

    MY MINUTES DID NOT REPLENISH ON THE 1ST OF NOVEMBER, I EVEN FOLLOWED THE PROMPTS OF ADDING MY AIRTIME AND THE MESSAGE CODE KEPT SAYING SYSTEM IS UNAVAILABLE CAN YOU HELP…?

    • Free Government Cell Phones says

      We cannot help you because we are an independent informational website, NOT your service provider, Rachelle. You’ll need to contact Safelink’s customer service team by phone or online.

    • Free Government Cell Phones says

      Most companies say it takes about two weeks, Rosemary, but our readers say it often takes three or four weeks or even longer.

  240. Pam moses says

    How do I cancel or get replaced its been a couple of years since my phone was lost? Can I still apply

    • Free Government Cell Phones says

      You old account was probably cancelled for non-usage after 30 days. It was certainly cancelled when you didn’t recertify at the end of your first year. You can now re-enroll with any company offering free government cell phones in your state. Here’s where you can find them all:

      https://www.freegovernmentcellphones.net/states

  241. Vanessa says

    I worked as a street agent but my manager and I had a disagreement that we both agreed we cannot work together. I have an employee code that he has been giving out to other street agents to use so business can be generated. I would like to know how and who I can contact so I can inform them that I am no longer connected to the company so no one who could not pass the background check and drug screening can ever use my code. I do not want to be responsible if someone uses my code and commits fraud

    • Free Government Cell Phones says

      Two things, Allen: (1) This is not Safelink. This is an independent, informational website not affiliated with any free government cell phone company. (2) You actually need to fill out forms and apply in order to get a phone. Very pleasant and polite emails are not enough.

    • Free Government Cell Phones says

      Since we’re not Safelink, there’s no way for us to know, Ra. But please read our answers to hundreds of similar questions below.

    • Free Government Cell Phones says

      You can check the Safelink website and it will tell you the status of your enrollment, Lois.

    • Free Government Cell Phones says

      Google the make and model of your phone and the words “user manual.” When you find the correct user manual, you should be able to switch it to English.

  246. Lindsey Tortorello says

    Very resourceful website, got a lot of good information about free government cellphones. Appreciate the tidbits and I am excited about exploring the various sources. Thanks, L. Tortorello

  247. Aerial Fuqua says

    I need someone from the Cooperate office to contact me about a very serious issue going on with a company that’s been issuing out Safelink phones under false pretenses my contact number is 256-263-**** number email ********@gmail.com

    • Free Government Cell Phones says

      You can get the corporate phone number by calling 6-1-1 on your free government cell phone, Aerial.

  248. Welly says

    Since June 2017, Safelink wireless collected all my details with the pretence to get me the free government phone. This is October running out, I didn’t see any phone. I guess they are a scam. I regret giving out my particulars to them

  250. Dillon Bishop says

    I just moved to Mississippi about a month ago with my friend And i make about $700 a month do you think i can do this?

  251. lilk says

    please update this page. i use tracfone’s safelink. they increased monthly minutes from 350 a month to 500 in november 2016. . the minutes do not carry over. they also give 500mb data every month free.

    • Free Government Cell Phones says

      We assume you are a resident of California, Lilk, because residents of that state are the only ones who get 500 minutes per month. That’s what our article says AND that’s what the Safelink Wireless website says.

  252. Grady says

    Yes I just moved down to fla and staying with a friend im disable for a few years now I only get 919.00 monthly do you think I could do this

  253. KAY SCHULER says

    I have been with SafeLink for several years and may be moving. Is this service transferable to Nebraska? If so, how do I go about doing that? I have also noted numerous comments about the phones. I have a standard old LG phone that has no fancy features. I can’t even get emoji’s to come through on texts and I see comments about everyone having Smart phones through this program. This is my second phone since the last one completely died and I never have had anything like a Smart phone. Are there other certifications to go through to get the upgrades or is there an additional cost for this?

    • Free Government Cell Phones says

      Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

  255. Shirley Smith says

    I re certified by phone, I was deactivated shortly afterwards and they said they had no record of the call. I filled out the info on the re certify application, sent it in. Again they said I didn’t qualify, they needed some papers that I sent in and all I get is a run around, often from someone I can’t understand. It has been very frustrating for more then a month, nearly two months now, after spending hours and hours on the phone.

  256. Donna Vigliotti says

    I am interested in receiving a government issued cell phone. I am currently on Medicaid and unemployed due to medical problems

  257. Susan Worden says

    I have already applied. When will know if i am accepted. I have heard noyhing after appled,

    • Free Government Cell Phones says

      Visit the Safelink website and look for the “Check Your Status” function. That will allow you to find out exactly where you are in its system.

  258. Crystal says

    I recently lost my phone and just now able to find the website I’ve tried calling and don’t know where to go from there what’s the customer service number

    • Free Government Cell Phones says

      Here’s a list of all service providers, Crystal. Scroll down until you find your provider, click on it, and you’ll be taken to a page that includes the contact info you need.

  259. nubwaxer says

    i have truconnect now. i wish i had known this before: Don’t enroll at a street tent: Check around before you choose a free government cell phone company

    • Free Government Cell Phones says

      Over and over and over again we urge our readers NOT to enroll at a street event. Sorry to hear about your problems, Nub, but thanks for reinforcing that idea.

  261. Michael Dowodzenka says

    Whatever you do, DO NOT USE SAFELINK. They sure are not safe in any means. I have qualified since 07/17/17 and was going to use my own phone since it was newer android smartphone. They sent me the sim card needed which did not work. I call thjem and spend 3 hours on the phone for them to tell me that I needed a Verizon compatible sim card, So with this, I purchase 2 sim cards which dont work either. So I call again and spend nearly another 2 hours to find out that I was suppose to get a T-Mobile sim card, so I wait again to get it to find it doesnt work either and is the same sim card as the original one. So I call again for them to tell me that it is my phone and need to buy a new phone. Ok wait a minute, wasnt this suppose to be FREE???? So now since I was going to use my own phone, I now have to cancel their horrible unused service (since I dont have a working phone) and have to wait 60-90 days to apply somewhere else.
    Wow what a rinky dink company that is suppose to be a bigger one to use??? I dont know what to do since I cant a english speaking customer service rep or supervisor that knows what they are doing.

    • Free Government Cell Phones says

      This is not Safelink, Delma. This is an independent informational website. You need to speak to Safelink customer service or check its website’s “Check Your Status” function.

  264. todd wiseman says

    try to avoid them , all the customer service calls go straight to INDIA and I can never understand them due to how fast they talk, I have nothing against people from india, but they are VERY HARD to deal with on the phone , it is just a different culture and they talk a mile a minute

    Todd
    ohio st univ

    • Free Government Cell Phones says

      We can’t cancel it because we’re not your service provider, Linda. Contact Safelink customer service directly.

  266. Larry says

    I just received a recertification form from Safelink Wireless.

    Both SNAP and Medicaid are scratched out with a line through them so I guess may no longer be qualifications for lifeline benefits.

    I called Safelink and they said it’s not yet in their system so I continue to qualify but they don’t know for how long.

    Wow! cutbacks are a reality.

  267. Frank Angelo says

    I enrolled at a street tent yesterday. I received no information as to who to call for information, etc., etc. The phone has been registered but I have NEVER used it. How do I go about cancelling my service? Do I have an account??

    • Free Government Cell Phones says

      Does the phone work? If so, you can call 6-1-1 to cancel your service. If it hasn’t been used, put it in airplane mode or turn it off and don’t use it for the next 30 days. Your account should then be terminated automatically.

  269. Will says

    Have had Lifeline land line via AT&T for couple years, pay about $4.30 month for very restricted calling plan. My apartment building has security system using only landline phones, which is why I got this setup, to let delivery people get access for deliveries.

    Can I get a new smart phone and your plan, or would I have to cancel my existing Lifeline landline? I live in Federal subsidized housing and get food stamps. Thanks for your help!

    • Free Government Cell Phones says

      Yes, you would be required to cancel your Lifeline landline. Only one Lifeline discount is allowed per household.

  270. Scott says

    How do I go about receiving a free sim card as stated under All states other than California for the BYOP Plan?
    Thank you for your time.

      • Scott says

        I did but was told to go to a retailer and purchase a sim card. I am curious as to why it states free sim card.

        Thanks again.

        • Free Government Cell Phones says

          Not a clue, Scott. That is very odd. Please call them back and ask them to explain the discrepancy between what they advertise and what they told you, and please report back. We’d love to hear the explanation.

        • Scott says

          never mind ended up purchasing at local retailer and now up and running. Thank you for your time and help. 🙂

  271. STUART HASSEL says

    Life Wireless has IPASS with VPN. What is VPN? Does it have something to do with speed and do all providers have it or is this something special that Life Wireless has? (I am trying to avoid giving effusive praise but it’s tough.) Thank you again.

    • Free Government Cell Phones says

      We didn’t know what a VPN is because it doesn’t really have anything to do with the Lifeline free government cell phone plan. Here’s what we found:

      “A VPN or Virtual Private Network is a method used to add security and privacy to private and public networks, like WiFi Hotspots and the Internet. VPNs are most often used by corporations to protect sensitive data.”

      We could ask our tech guru what that all means, but it’s really beyond the scope of our mission statement here at FreeGovernmentCellPhones.net.

      • STUART HASSEL says

        So would your response be similar regarding IPASS (as stated previously)?
        Also, does your tech guru take/answer any inquiries? Or can you direct me to someone or a similar resource?

        Once again, thank you very much for looking into VPN for me

        • Free Government Cell Phones says

          Tech guru will barely answer our questions. He says he’s busy doing tech things that we wouldn’t understand. He’s probably right.

  272. Nicolas says

    Need to get a replacement phone from safelink just need to talk to someone the # on their site has nothing for a replacement and no one live person to talk to is there some other way we can get a replacement

  273. STUART HASSEL says

    Tell me if I’m off about this: Would a newer company/provider to the ‘game’ be more likely to offer more than the older established ones in order to drum up business? And could that be trusted or would I need to be hesitant and suspicious? What would the drawbacks be? Thank you.

    • Free Government Cell Phones says

      Interesting theory, Stuart, but we don’t see any correlation between more minutes/texts and how long a company has been in the Lifeline business.

      • STUART HASSEL says

        Tell me if I’m off about this: Would a newer company/provider to the ‘game’ be more likely to offer more than the older established ones in order to drum up business? And could that be trusted or would I need to be hesitant and suspicious? What would the drawbacks be? Thank you.

        First of all, thank you very much for responding. What I’m saying is that if the older more established providers are offering free unlimited minutes, free unlimited text and 500 MB, maybe a newer provider might offer unlimited data in order to compete, no?

        • Free Government Cell Phones says

          Nope. No one is offering unlimited data. Not the older, more established companies nor the newer companies. It’s especially true these days, because a number of older Lifeline companies have gone out of business. That leaves plenty of customers for the remaining companies and very little reason to innovate or offer more.

  274. STUART HASSEL says

    I want to thank you for going through the trouble and doing all of this work. Previously I was frustrated that all of the info I was reading was really too general for waht I was looking for. So far this looks like what I was looking for; I’ll read on to see if it is. Again, thank you very much.

    Stuart Hassel

        • STUART HASSEL says

          And while we’re on a roll here, would you mind if I asked a couple of other things?

          What about the ‘G’ business (Internet? Broadband?) Is it assumed that all of these deals are going to be 3G? (I guess 4G would be assuming too much?)

          Tag Mobile offers unlimited 2G/3G data. What kind of deal is that? Would I be better off getting 500 MB 3G data?

          And finally, at least for now, Life Wireless mentions VPN (IPASS). It seems this is good to have but that quality varies. Do all of the other providers have VPN? (I assume IPASS is exclusive to Life Wireless?) Would you mind explaining this to me? (There’s so much to consider, isn’t there?)

          Once again, thank you very much!!!

          • Free Government Cell Phones says

            The plans that offer “unlimited” data generally offer a little bit of high-speed data, but after that limit is reached, all further data is “throttled,” making it too slow to be really effective for a lot of things people want unlimited data for (such as gaming or downloading films from Netflix). So although they are correct when they say they offer “unlimited” data, much of it is not high-speed.

        • Free Government Cell Phones says

          We’re just modest and have difficulty accepting effusive praise.

    • Elizabeth Sparks says

      Finally, a touch of gratitude! I was also pleased to find this site as it has a wealth of relevant info. The complaints/rudeness demonstrated by recipients is staggering and disheartening. I get that people are frustrated (I am too) but is really unfair. Equally thrown by every other comment being a request for account specific questions. The staff on this site calmly reiterate “We are not a provider, we’re an information site”. I’ve never seen anything quite like it. It seems no one takes a second to READ the plethora of guidance provided. Oh well… had to vent and agree with this comment on the great service you provide. Thanks!

  275. Vera says

    The thing is the person I want to apply for does not have a job, so there is no pay stub, and she also does not have any income, so there is no tax return file. I want to know what other documents I should upload to support.

    • Free Government Cell Phones says

      Does this person participate in any government assistance programs? If so, that paperwork should suffice.

        • Free Government Cell Phones says

          We give up. Contact customer service at any of the free government cell phone companies offering service in your state and customer service should be able to help you out.

  276. Vera says

    If I want to get a safelink wireless sim card through low-income way, what documents do I need to provide for the income?

      • Vera says

        What if for a senior who is above 65 years old? The person who does not have income?

        • Free Government Cell Phones says

          If you have no income, you automatically qualify whether or not you’re a senior.

          • Free Government Cell Phones says

            No, our prior answer was poorly worded. You still need to prove that you have no income with a tax return, a pay stub, proof that you participate in one of the government programs, etc.

  278. Dan Pham says

    I am a lifeline safelink customer living in California. I have 500 MB
    of data, I want to buy more data and I checked your website. It said I can buy more data ( something like 1000+500=1500) for $10.00 per 30 days. I don’t have credit card, I want to pay cash, where can I pay.
    My zip code CA 91733.
    Thank for your help.
    Dan Pham

    • Free Government Cell Phones says

      That’s a question only your service provider can answer, Dan. Call 6-1-1 on your free government cell phone to reach customer service.

  280. Frederick Allen says

    Can I get me a government cell phone touchscreen Im trying for the first time.

    • Free Government Cell Phones says

      All new customers are supposed to be given smartphones, Frederick.

  281. Catherine Hines says

    My sister is currently with Safelink. The phone is too complicated for her to use. Can she get a flip phone in lieu of this smart phone. Her phone number is 850 319-****. Her name is Mary ******.

    • Free Government Cell Phones says

      Possibly. You’ll need to discuss it with Safelink customer service. You can contact them by calling 6-1-1 on her free government cell phone.

  282. Lydia says

    I have been on the phone for two hours trying to find out why my phone has been deactivated . Of course I’m beyond frustrated here and having to repeat my info three or four times . And on top of that the rep whom only gives out first name ( last name not allowed to give ) cursed at me . I requested to speak to a supervisor and was transferred and complained about the rep whom cursed at me and his words were ( only a first name basis given to me ) ( their last name is not allowed to give out ) you here what you want to here and he could not do anything about it . This is where I became furious . What kind of staff do they employ there . ?

  283. Robert Young says

    My gov phone was stolen couple months ago and I don’t no my enrollment I’d or number I have memory loss from having seizures . Would u Please help u can reach me at 515-421-**** this is the best way to contact me or email me at ********@gmail.com thanks for u time Robert Young

    • Free Government Cell Phones says

      FreeGovernmentCellPhones.net is an independent informational website, Robert. We are NOT affiliated with Safelink nor any other Lifeline Assistance company. You need to contact your service provider’s customer service team directly.

  284. Rita says

    I just got a message from safelink saying I could now use my phone for the internet without using any minutes but I don’t know how to do that. It said go to home and click on WEB but I can’t find that.

    • Free Government Cell Phones says

      Do a Google search for your make and model of phone and the words “user manual,” Rita. You’ll quickly find the user manual and you can look up exactly the info you need.

  285. Hector says

    You give me a list of providers then you list them (some) of not that good or going under. It worries me sometime down the road the provider goes belly up-then what. I realize you can’t say, but who would be the best provider?

    • Free Government Cell Phones says

      There is just no way to answer that question because there are so many variables, Hector.

  286. Claude says

    Why is it I have dealt with your Agents for almost a month & keep getting told different thing’s to do & application never gets accepted? & to have the last agent so RUDELY > Disconnect from our conversation when telling her I wanted to try financial way as so far nothing else your agents have told me works!!!!

    • Free Government Cell Phones says

      “Our” agents haven’t told you anything, Claude, because we are an independent informational website, not a free government cell phone company.

      • Claude says

        With all due respect if your not safe link then your correct you did not say anything!

        But safe link “Their” lying through teeth as each time I have contacted “Safe Link”/ the agent on phone or the agent on web site has instructed me to do certain action Like sending incorrect documents in & to come to find out through a manager @ safe link none of them knew what they were talking about// & I quote “” as cannot get the service with SSDI”” using as your income .
        If they knew what they were talking about it would of been 2 application’s & not 3 going on 4! w/ screw-up from assurance their sister Co.
        It should of only been one App.

        Now why can’t one get help with a free cell phone being on SSDI? It don’t make sense ! not just for me but for a lot of other’s on fixed income who cannot work like on SSI Who can!! & still collect !

        • Free Government Cell Phones says

          Unfortunately, we don’t make the rules, Claude. If we did, you’d be able to get a free government cell phone.

  287. Sandra Falagan says

    I lost my safe link cell phone yesterday. The cell phone number is 941-275-****. I need a replacement phone. I have a medicaid card. I am using a computer which belongs to a friend.

  288. Bob Rwmr says

    Are Safelink wireless Currently offering free government cell phpnes to those who Qualify ?

    If so…they are sending out Android cel phones ?
    The service comes with 350 anytime voice minutes.. Plus unlimited tects..plus 500 mb of data monthly (1000 mb data a month for the first 3 months if the qualifing client obtains their own unlocked gsm cel phone ) ??

    Thanks in advance

    • Free Government Cell Phones says

      You can find a complete list of available phones on the Safelink website, Bob.

    • Free Government Cell Phones says

      The contact information you need is right there in the above article, Rita.

  290. Denise says

    I put in my zip code to apply for safelink, but its not offered in my area? I live in California. How do I find a company easily without going thru site after site?

  292. Tristan says

    I have a Safelink account.
    I lost my phone and applied for a new phone. No problem. My new phone showed up at my door about two weeks later, but they sent me TWO PHONES. One phone has service, the other does not. Am I missing something? I tried calling Safelink, but they don’t seem to have any options for this.
    Should I just harvest it for parts, or should I try to get it back to them?

    • Free Government Cell Phones says

      Under normal circumstances, we’d tell you to return the phone, but we worry that if you return one phone they may misinterpret it and think you want to cancel your service. If we were you, we would call customer service to discuss with a supervisor. If you still can’t get any information, we’d recommend that you just hold on to the extra phone in case they ever contact you to return it. We doubt that they will, but you’d be wise to prepare for that eventuality. What a strange situation.

  293. BAPI SARKAR says

    If you kindly give me a phone so I can to use a phone.Because I do not job no income.
    I have a dream that I will be use a smart phone.
    This is dream no real.
    and than as you wish.

    • Free Government Cell Phones says

      Sorry, Bali, but we are not Safelink. We’re an independent, informational website. You need to contact Safelink directly using the contact info we provide on this page. Good luck.

  294. Jane Roe says

    I recently received a phone and I’m very happy with it, however, when a call is made the previous owner of the number shows up on caller I.D., therefore, no one I knew was answering the calls. I spoke with someone at Safelink yesterday and after trying to explain my situation and he advised I just keep the previous owners name. I asked he could give me a different number and he finally did, but now it only shows my city and state, not my name. He said the phone service I am using doesn’t allow my name to appear in the caller I.D. I asked him how the previous owner of the numbers name was allowed and he said it was probably a large corporation, and I informed him it was a hair braiding salon. He said there was nothing more he could do. Is there a way that my name can be listed on my caller I.D. He said to also inform everyone I call that my name won’t show up when I call them…just the city and state.

    Thank you.

    • Free Government Cell Phones says

      Did they really tell you that, Jane. What a crazy answer. How about if you Google the make and model of your phone and the words “user manual.” Once you find your user manual, you should be able to find the information you need.

    • Free Government Cell Phones says

      Yes, you can, Gretel. However, you need to make sure you tell the customer service, “I want to port over my current phone number.” Make sure they note that you’ve said those words to assure that you keep the number you want.

  296. WILLIAM BADER says

    Safelink is the worst company to deal with. I submitted my documentation for re-certification 2 weeks before the end date (4/1/2017). However, it still states “waiting for approval”. So, my phone has no service at this point. I called on the weekend (borrow my friend’s phone) and worked with an agent for (approx.) one hour and 45 minutes without any result. She suggested me to call during the week. I called during the week and the 1st agent transferred me to the 2nd one. The 2nd agent transferred me to the 3rd one. The 3rd agent transferred me to the 4th one. The 4th one was supposed to transfer me to the 5th agent but the 5th agent did not come on the line. I waited for about an hour but the 5th agent had never shown up. If you want to deal with this kind of frustration, then go ahead get your phone from this company. I am going with a different company. There are about ten companies that provide this kind of services.

  297. Nicholas Padget says

    I just received a vortex phone from a Safelink vendor, but it says that there was no way that I could use wifi and I am having a hard time trying to find out my phone number on my phone. What do I need to do?

    • Free Government Cell Phones says

      Contact Safelink customer service by calling 6-1-1 on your free government cell phone.

  298. paula hendrix says

    I lost my safelink phone. here the number 1-573-202-**** and I saw that there a free government smart phone and I apply for it and I don’t know it the same as safelink phone I had. so please let me know if it is the same provider or not

    • Free Government Cell Phones says

      It’s impossible for us to know if Safelink is your provider, Paula. But if you contact Safelink customer service they will be able to tell you.

    • Free Government Cell Phones says

      Go to the Safelink website, click on “Account” and then on “Re-certify.”

  300. kristina k. jones says

    I have a safelink phone,,,but was told I need to get new provider. have minutes but phone is turned off. how do I get new provider and why do I need to in the first place.

    • denise lackey says

      I really need a cell phone because I’m a fairly new widow, am handicapped and a senior citizen. I have one now but am going to have to drop it because I can’t afford it any longer. I live off my social security check which is only $950.00. I’m barely getting by.
      Please, please help me!
      denise lackey

      • Free Government Cell Phones says

        Happy to help, Denise. It sounds as if you qualify for a free government cell phone, so here’s where you find a list of all the companies offering plans in your state:

        https://www.freegovernmentcellphones.net/states

        Click on your state to get the list. Then check every company on the list in order to find the plan that fits your needs best (most minutes, most texts, most data, best smartphone, etc). Then use the contact info we provide on that service provider’s page to reach the company’s customer service team.

      • Denise says

        Denise, i am in similar situation and really need a phone as well. Did you find a provider you liked yet?

  302. Leota Shimabukuro says

    Can we sign up for your connection service but purchase our own phone? Costco is selling Apple i7 with rebate which makes is free right now; just have to pay taxes. Thank you.

    • Free Government Cell Phones says

      Not all cell phones are compatible with all cell networks, Leota. Contact Safelink customer service before you buy another phone to confirm that it will work with the Safelink cell network.

  303. Becky says

    My Elderly mother who is part of SafeLink purchased​ a smartphone, can she also access free Wi-Fi with the smart phone such as a library? Thank you very much for your help

    • Free Government Cell Phones says

      She should be able to access the internet in tens of thousands of places with public wifi, Becky.

  304. Gina Skarpholl says

    Hi,
    My name is Gina Skarphol. I have been looking for my safelink cell. I can’t find it. That’s the reason. I don’t know my safelink number. I can’t make a call coz it was misplace and deactivate. I was calling 611 but only machine no customer service. I need help. Pls text me. Thank you. Gina

  305. Steven D KROUSE says

    have a govt issued trac phone 570 710 **** it expired jan 31 2017 ,i wanted to add airtime bit it asks for a promo code and a pin number ,I have no idea what the pin number would be nor do i have a proo code, how do i add minutes to this phone ?

    • Free Government Cell Phones says

      If your account has been terminated there’s no way to add minutes, Steven.

  306. Shannon says

    …first off I would like to give a huge compliment to the individuals who reply to these comments ….your patience is astounding….i found your website to bee very informative and easy to navigate…thank u

    • Free Government Cell Phones says

      Could you please call our wives to tell them how patient we are, Shannon? Be prepared for a lengthy argument.

  307. joanne Mansfield says

    I am on medicare and medicaid and would like to have a free cell phone. I don’t think it is as easy and 1-2-3 to order a phone We have one cell phone we pay for and my husband takes it with him when he is out of the house. When I am left home alone I really feel I could use another cell in case I fall again. Then I could call for help. Please help me

    • Free Government Cell Phones says

      It really is pretty simple, Joanne. First of all, you qualify for a free government cell phone because you are on Medicaid. Now all you need to do is select a service provider. Here’s where you can find a complete list of all the companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

      Check each of them out carefully to find the plan that fits your needs best (most minutes, most texts, most data, best smartphone, etc). Then all you need to do is enroll (it’s a pretty simple process) using the contact information we provide on each service provider’s page.

  308. Laura Joan Chattley says

    Everytime I try to apply it says already account active. Now a while back I applied and was approved. BT I never received a phone I always receive emails saying it’s has been shipped but nothing ever comes. So what’s going on

    • Free Government Cell Phones says

      We have no way of knowing the specifics of your account because we’re not Safelink, Laura. You need to contact the company’s customer service team by phone or online as soon as possible. Ask to speak to a supervisor.

  309. HM says

    I want to use a smartphone instead of the basic free phone Safelink sent me. So I am trying to bring my own phone to Safelink. Nothing but headaches. I have a Verizon Moto G that I previously used on PagePlus. While on the Safelink site I click upgrade phone and I get taken to the Tracfone site. I click activate. I click the Verizon compatible phone box. I then enter the MEID. It then says “Invalid ESN Number”. I asked Safelink CS and they tell me “your MEID is good you just need to activate your phone”. I told him about the invalid ESN and he says “that’s because you’re phone is already registered. Just activate it now please”. HUH? Is there something I am missing here or does this make no sense at all? Just how do I activate it when it keeps saying Invalid ESN Number and does not let me move forward from that point? Any Safelink members having the same problem? It is a CDMA phone and far as I know that means I do not need to order a SIM activation kit, correct?

    • Free Government Cell Phones says

      We try not to give technical advice, HM, because we don’t want to lead you astray. Unfortunately, you need to contact tech support to get your question answered accurately. Have you tried calling them at 1-800-378-1684?

    • HM says

      Contacted CS again and fortunately this guy was more knowledgeable. It took almost 8 hours for the switch to complete but it is a success. Now the only problem is my plan has 500 Data 500 Min 500 Text. I thought I was supposed to have unlimited texts?

      • Free Government Cell Phones says

        We don’t know where you live, HM, but unlimited plans are only available in California and Oklahoma.

        • HM says

          Thanks for clearing that up. I live in Tennessee and thought that I had read somewhere that I was supposed to get 500 MB data, 350 minutes talk, and unlimited texts.

          • Free Government Cell Phones says

            This is more information than you asked for, HM, but the reason residents of Oklahoma and California get unlimited minutes is because the Lifeline companies are paid much more per customer than in other states.

    • Free Government Cell Phones says

      We think you’re complimenting Safelink, but we’re not quite sure.

  311. Vasiliy Shtefanio says

    Hello, I received a letter that Safelink in Oregon will end as of April 1, If I move to Vancouver WA, will I continue having free cellphone service? Is the service ending only in Oregon?

    Thank you.

    • Free Government Cell Phones says

      Your phone will probably continue to be active and work, Vasilily. However, you’ll eventually need to re-enroll with the same company or a different one when it’s time for you to re-certify after one full year.

  312. Gloria E Florence says

    I was a safelink participant when I was in Florida. When I moved to Michigan, my phone no longer worked. Did I do something wrong?

    • Free Government Cell Phones says

      Safelink offers service in both states, but you may be in an area that doesn’t get a Safelink signal. Or it could be a thousand other things that we could never guess. We’d suggest that you contact Safelink’s customer service team to track down the real problem.

  313. Roy says

    Do you have flip phones!? I’m to old to use a smartphone. I get 560 a mouth in SIS. I’m sure I would quaflie. I’m 71 yrs.old.

    • Free Government Cell Phones says

      We don’t have any phones, Roy. Because we’re not a Lifeline free government cell phone service provider. We’re an independent website. You need to contact one of the companies in your state. Here’s where you can find all those companies, their plans, and their contact info:

      https://www.freegovernmentcellphones.net/states

  314. New Jersey says

    I purchased a Samsung S7 Edge unlocked for USA in late November 2016 (G935U) and was pleasantly surprised to see Safelink finally allows unlocked Android phones. I signed up online, chose the Bring Your Own Device option and quickly went through the six steps in about one minute and within a week had the SIM delivered. I followed the instructions and was up and running in around five minutes. Everything works. No added software dialers. Works just like any other big service provider on your phone. I think my service is T-Mobile here in New Jersey.

    • Free Government Cell Phones says

      That’s good to hear, New. We hope all our Safelink readers find it as simple as you did.

  315. Carl Christy says

    I have had the most excellent service with SafeLink for the past 18 months in Arizona, but the unlimited texts on the little free Alcatel phone were all but useless. Press the A key THREE TIMES to get a C? Rite. So a week ago I bought a used AT&T Android off eBay and began the BYOP switchover process. I ordered the AT&T SIM because my Droid was still LOCKED to AT&T. I worried about that, but it turned to be NO PROLLEM! My SafeLink plan was changed from the Alcatel’s T-Mobile to the Droid’s AT&T, perhaps by chance, or perhaps by the excellent TracFone staff knowing the situation??? The SIM would only be free for NEW members, but the $1 plus $6 shipping via Fedex was fine, as long as things worked… It got here in 4 days and I slapped it in and tried to follow the steps online to get it switched. I was a computer engineer for 29 years, and these steps were from TracFone, but they simply wound up in a loop. So I called TracFone support, identifying myself as an ecstatic SafeLink member. WOW, they answered two different calls right away on a weekday afternoon and bingo bango bongo, I had voice on my Droid in about 2 hours after my old Alcatel went down (in 2-3 minutes). Texts started working the next morning. I was able to get Data and MMS working myself with the texted instructions to set up an APN, pretty simple. My former minutes/texts/data were carried over as if I had bought them (although they were free), and my new monthly 350/unlim/500MB plan will ADD (without rollover) to those each month. I am happy as a clam with SafeLink, and I would do the BYOP again any time. Using UNLIMITED TEXT and MMS per month is so sweet I can taste it, since texting is 95% of my communications. Having 500MB of data per month is great for being out of the house. I’m staying with the oldest and biggest house: SafeLink.

    • Elizabeth Sparks says

      You are my hero! Having had a very rough few years, including the loss of my job while caring for my terminally ill mom. =( The storm of adversity being relentless has made going back to work quite tough. Anyway, I’ve been without a cell phone for 4+ months and recently learned I’d qualify for this program. I’m a bit behind on such things as never needed them before. I’ve scoured online for hours trying to find the right company, but hearing from a fellow Arizonan was exactly what I needed to take the plunge! Also, it seems being able to get support locally or add minutes/data would be a huge bonus. Have you had any issues with reception? I’m in north Phoenix, so am not in the boonies or anything. Now, just praying my Verizon Galaxy 7 edge will work with them! I’m not exactly customer of the year with them, so am cautiously optimistic it won’t be locked. Anyway, THANKS for posting!

  316. Elizabeth Overcash says

    I am hoping you can shed some light on Q-Link. I’ve had their service (and original, cheap flip phone) since 2014. I have tried to contact them numerous times and no one ever answers the phone. When i email with problems I get a canned response that doesn’t help. Do they actually have living people working for them? I have tried to switch to another service but can’t since I’m already listed in the database. I’m sure if I told Q-Link I want to drop their service it wouldn’t make any difference, or they would shut it off before I get a new one. This is the only phone I have, what can I do?

    Thanks,
    Beth

    • Free Government Cell Phones says

      We don’t know what else to tell you, Elizabeth. Maybe some of our readers can give you better advice. Readers?

  317. Ombeni says

    I have helped my friend apply for safe Link free phone over a year ago. They sent him envelope and a form to fill. We filled it out and sent all the docs, but until now he has never get either a phone nor any correspondence from them. We called and called until we got tired. We sometimes think that they might have stolen his identity because they requested we send them copy of I.D and of social security card.

    Help please!

    • Free Government Cell Phones says

      How about if you contact one of the other free government cell phone companies in your state. Explain the situation and ask if your name shows up on the NLAD (National Lifeline Assistance Database). If it does, then you need to contact Safelink to discuss the fact that you never received a phone. If it doesn’t, you are free, that means you do not have a Safelink account and are free to enroll with someone else. Here’s where you can find that list of companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

      • J. Schusler says

        I’m having the same problem with SafeLink for CA, I called Assurance Wireless, and was told I needed to contact the national lifeline. Number is 888-641-8722.

  318. Hilda Heredia says

    Deseo cancelar mi servicio telefonico ya q se me persio el celular. Como lo puedo hacer. Soy de Puerto Rico.

    • Free Government Cell Phones says

      Póngase en contacto con el equipo de servicio al cliente de su proveedor de servicios. Podrán cancelar su cuenta.

  320. Larry B. says

    Safelink is having problems with text messaging on smartphones not working properly. Not sure if it’s because of the new unlimited texting or what. But I’ve been trying to resolve this for two weeks now. I think they’re finally aware of the issue, I hope. Their customer service is awful. Makes you pull your hair out!.

  321. J.T. says

    I have a LG Tracphone that I pay $23 every three months to keep active. I am wanting to switch over to the Safelink free phone. Will I be able keep my same phone # if I make the switch? Thank you.

    • Free Government Cell Phones says

      Yes, you can keep the same number. Just make sure you tell the service rep that you want to “port over my current phone number” in your initial call.

  322. James D. Woodland says

    I have a Android smartphone that is a Tracphone. How can I use/activate this device and use it. ?

  324. Thomas Snycerski says

    IF YOU ARE SAYING YOU CANT GET FREE PHONE, THATS INCORRECT. IVE HAD ONE FOR 8 YRS. IM DIDABLED AND ON MEDICARE OR SSDI OR SSI, FOOD STAMPS. IF YOU HAVE ONE OR MORE YOU QUALIFY. CALLING IS HORRIBLE, I SUGGEST GETTING AN APPLICATION OR DO IT ON BROWSER. READY SAFELINK.COM. ITS A B I T H!!! YOU MUST USE MODERN BROWSERS OR IT DOESNT WORK, TOM S.

  327. Joe Leach says

    Too bad they don’t offer it for those of us on Disability. I have low vision as well. I don’t get Medicaid, but I do get Medicare.

    • Free Government Cell Phones says

      Most companies say it will take two or three weeks for delivery, but many of our readers say it takes four weeks or een longer. The record is held by a reader who told us it took six months. But you can go to the Safelink website, click on “Account” and then click on “Check Enrollment Status” and that should give you the information you’re looking for.

  329. Polly Ester Dolbier says

    When I got out of prison in August of 2016 I applied for food stamps and got food stamps then went with Q Link and tried to get a free government phone they gave me the run around. They kept asking for verification which I sent of my SNAP benefits which I provided on three separate occasions their final answer was it was going to take 60 to 90 days for them to process my application I never heard back from them. I am currently homeless unemployed I get map which is the medical assistant program I only qualified for 3 months of food stamps so I go to food pantries to get food. If I had a phone maybe I could get a job so I could get a job that I could get an actual place to live.
    I don’t know what if anything can be done to help me out but any assistance or information that you can provide me with would be much appreciated thank you

    • Free Government Cell Phones says

      It’s outrageous that you should have gone that long without an answer. We’re going to guess that the problem revolves around the fact that you’re homeless and you must have a permanent address to qualify. Yeah, it’s a huge flaw in the Lifeline system because homeless people probably need a phone more than anyone else.

      If you live in a homeless shelter, you can work around the permanent address issue. Here’s an article that explains how:

      https://www.freegovernmentcellphones.net/qualify-in-group-home-shelter

      Keep in mind that there are lots of other Lifeline free government cell phone companies and one of the others might offer you an even better plan than the one you applied for. You can find all those companies in your state at this link:

      https://www.freegovernmentcellphones.net/states

  330. M.perez says

    I’m trying to apply for this to help me. I do get other assistance such as SNAP and TANF for my daughters and myself but am having a bit of a hard time with having to pay for a phone as well. Trying to apply for this but getting nothing but a run around its very frustrating.

    • Free Government Cell Phones says

      What kind of runaround are you getting, MPerez? If you’re having trouble enrolling with Safelink, there are lots of other service providers you can try. Here’s where you can find all the service providers in your state. Make sure you check them all out carefully, so you find the plan that fits your needs best (most minutes, most texts, most data, etc).

      https://www.freegovernmentcellphones.net/states

  331. Marilynn J Ellison says

    How do you report someone that is getting a phone but does not get any of the assistance.this is not right for people to get a cell phone and don’t get assistance that is fraud isn’t it

  333. Guy Lutes says

    Sent phone that does not get cellular data in this area. Called and was told nothing can be done, asked what to do with phone and no one had answer.

    • Free Government Cell Phones says

      Call in again and ask for a supervisor, Guy. The rep you spoke to gave you an unacceptable answer.

  334. John says

    For 9 MONTHS I have been trying to re-enroll in the Safelink program, but these ass-wipes are total clueless. I have sent all the info they have wanted 6 TIMES and they claim they have not received it, even tho the last one was signed for.

    This company needs re-evaluated….

  335. Peter says

    Please upgrade my safelink phone to a smartphone . Please have safelink call me 360 670 **** thanks , pete

    • Free Government Cell Phones says

      Sorry, Peter, but we are not Safelink so we cannot upgrade your phone. You need to contact the company online or by phone.

  336. pam says

    Can anybody tell me if minutes come off of my phone automatically even if I don’t use the phone? It seems the phone loses minutes when I am not even using it.

    • Free Government Cell Phones says

      Unless there’s something defective with your phone, minutes should not come off when the phone has not been used.

  337. Steve says

    Not that it would make a difference to most but, Who Is SAFELINK anyways. If you want a Made In The USA point of reference then.

    Safelink aka Tracfone, Parent Company is América Móvil.

    Safelink Wireless service is provided by Tracfone Wireless, Inc.
    Tracfone is a subsidiary of Mexico’s largest telecommunications company América Móvil.

    If and only if there are any profits being a Lifeline Provider then where do the profits end up? Good question Steve but, leave it up for a Lifeline subscriber of Safelink to question it themselves…
    Steve

  338. tory says

    how do I get a smart phone from safelink. I’ve already got a very small piece of crap phone I cant hardlytext on. I don’t have the money to buy a compatible phone

  339. Sandra says

    I,m a bit confused. I just signed up for my phone and there was a page for phone upgrades, but I thought everyone gets a smartphone after December 1, 2016?

    • Free Government Cell Phones says

      Just because you get a smartphone doesn’t mean there are better, newer, more fully-featured smartphones available.

  340. M. Jewett says

    I tried to enroll online and my address was rejected as being invalid. I’ve been living her for 15 years and get mail delivered here daily. What’s up????

    • Free Government Cell Phones says

      It’s impossible for us to tell you exactly “what’s up,” M Jewett, but if we had to guess we’d say that someone else has used your address to enroll for a free government cell phone. There are several other possible answers, but that would be our guess. Contact Safelink again and ask them to explain why you were rejected.

  341. Jose M Gomez says

    Our granddaugther has Safelink phone but wants a smartphone cause the phone that she has is just to hard to send texts from!! We have a Samsung S3 from AT&T that she would like to have but we don’t know if it can be used with Safelink

    • Free Government Cell Phones says

      You’ll need to contact Safelink’s customer service or tech support team to get an accurate answer to that question, Jose. Not all cell phones are compatible with all cell phone networks.

    • Free Government Cell Phones says

      Ahhhh, lovely Corona, California, the heart of the Inland Empire. We know it well.
      We strongly recommend that you do NOT enroll for a free government cell phone at a street tent or booth, Edward. There have been too many cases of fraud and abuse coming from these places. Instead, we urge you to enroll by phone or online. Much safer that way.

  343. sandy says

    i tried to get the phone and they asked for my SS and date of birth and address ,is this the procedure ?

    • Free Government Cell Phones says

      Yes, it is, Sandy. They need your social security number and birthday to identify you and make sure you are who you say you are. And they need your address to make sure no one else at that address already participates in the program. The Federal Communications Commission requires them to do these things to curb fraud and abuse.

    • Free Government Cell Phones says

      We’re not Safelink, Bruce. We’re an independent website. You’ll need to contact that company’s customer support or tech support team to solve your problem.

    • Free Government Cell Phones says

      Yes, you get to keep the same phone number when you upgrade. You can even keep the same phone number when you switch service providers IF you say, “I want to port over my current phone number.”

  346. Debra Glenn says

    i applied online but had trouble sending financial info. Please email me *******@gmail.com with so that I can e-mail versus texting.

    Thank you

    • Free Government Cell Phones says

      We’re not your service provider, Debra. We’re a website with no affiliation to the free government cell phone companies. Try getting a hold of Safelink’s customer service team.

    • Free Government Cell Phones says

      It was always possible to upgrade your Safelink phone, Josh. But it’s no wonder you missed it, because Safelink has a terrible website.

  348. Corey says

    where are the street booths in california? I dont know where the street booths are and the times.

  349. Katie says

    Hello, as a struggling single mother on SSDI and food stamps, I am thrilled to find this program!! Am I able to use the old iPhone I already own, or will I have to use a phone they issue out? Thanks for your time!

    • Free Government Cell Phones says

      Maybe, maybe not. Not all phones are compatible with all cell networks, Katie. You’ll need to contact customer service or tech support to determine if your current phone will work. Of course, there are a number of companies offering the Lifeline program in every state, so you have choices. You can always call several companies until you find one that is compatible with your phone. Here’s where you can find all the companies in your state:

      https://www.freegovernmentcellphones.net/states

  350. Ruth Domer says

    I had a safe link but my eyes are bad so now I need one I can see. that and mine got shut down so I got assurance phone that im having shut of fits to confusing.

  351. Arion Wweatherford says

    How do I see if someone else is using my name to receive a phone without my permission?

    • Free Government Cell Phones says

      There is a National Lifeline Assistance Database that’s supposed to list everyone who receives the service. If you are rejected for service, you may be able to get the service provider to tell you if someone is using your name and social security number at a different address.

  352. Stanley Pruett says

    I qualified for the service and showed my SSDI and Disabled Veterans benefits form. After 2 weeks and no phone I found the agent and they need proof of my birth date. The ONLY form I have is a county probation ID and was told unacceptable. Really? I showed proof of my disabilities and a county govt. ID with DOB. Serial # 3100**** may help you. Could someone help me out with a phone?

    • Free Government Cell Phones says

      Do you know what forms Safelink will accept as proof of your date of birth? Does it need to be a birth certificate or will other forms of ID work — such as drivers license or veteran’s documents?

  353. Janice Stephenson says

    Did you get my online application? I filled it out either Thursday or Friday last week. Janice l stephenson

    • Free Government Cell Phones says

      No, Janice, we did NOT receive your application. There’s a simple reason for that — we’re not your service provider. We’re an independent website. You need to contact Safelink customer service to find out the status of your application. Good luck.

  354. Mary says

    Can’t make a call. I get the message “prepaid service disabled” How do I re-able my service? thanksi

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service and/or tech support team.

  355. Nellie says

    Hi,

    What’s the deal with Budget Mobile? I went to use my phone and it was deactivated even tho I used it within the required number days. I tried to login to my account and got this message.

    “Sorry, there was an Problem retrieving your full account detail. We apologize for the inconvenience. If the problem persists, please Contact Us.

    Problem Details
    YOUR ACCOUNT HAS BEEN TRANSFERRED TO SAFELINK.”

    This happened with NO communication and no warning. Thank god I am not having an emergency. This is very shoddy treatment and is quite humiliating!

    • Free Government Cell Phones says

      We’re getting lots of reader comments indicating that something is going on with Budget. This should be big news, but so far there is no definitive answer.

  356. charlette devaughn says

    I have lost my phone. I need a replacement or upgrade. I been calling with no success.

  357. maria says

    Hi. I’m a mother who’s trying to find my daughter. I opened up a line with an government phone for her recently.
    She left out of town to work for a few days and said she will be back. My daughter never misses a day without letting me know she’s ok. But I received a call from her number and heard some strange noises on her end. And since then I havent heard from her. I’m very concerned. Is there any way I can get help to find my daughter’s location through the phone?

    • Free Government Cell Phones says

      Maria, we’re really sorry to hear about your missing daughter. There’s nothing we can do to help you, and most likely Safelink will not be able to either. Best of luck to you.

    • VERONICA says

      THE POLICE/DETECTIVES WOULD PROBABLY BE YOUR BEST BET. MY PRAYERS FOR YOUR DAUGHTER AND FOR YOU.

  358. Nikele says

    I thought I was going to receive a headset with my tracphone but I didn’t. Where can I buy one that works for the tracphone I was send yesterday October 4, 2016 if that means a different model for those in the know. Bless!

  360. Dorothy says

    I have a safelink phone for my oldest son but can my other 2 boys get a phone they are at the age where I need to he able to get a hold of them. I get foodstamps, LEAP, state insurance, my kids get free breakfast and lunch at school. Any feedback would be great thank you for your time.

    • Free Government Cell Phones says

      Unfortunately, Dorothy, they cannot. The rules of the Lifeline program say you can only have one phone per household.

  362. marilia says

    mi mama recive food stamps and medicare y llamamos hace meses para q ella recibiera el cellular de gobierno gratis y hasta hoy no ha recibido nada q se puede hacer al respecto porque ella es senior y necesita uno.

  363. Karen Ciota says

    I don’t understand how to sign up for this. Your website is confusing. I need to get this phone for my mother who is on social security and Medicaid. I can’t even tell what type of phone is available. I cannot call from work so I was hoping to sign her up online. Where is the link? I have already compared plans and looked at the others. This is the one I want

    • Free Government Cell Phones says

      You have stumbled upon one of the great mysteries of the Lifeline Assistance program, Karen. Each company stocks numerous brands and models of phones and they hand them out randomly. So you never know which phone you’ll get. We’ve provided links to each company (phone AND website) on the page dedicated to that company. Like on this page, for example, down toward the bottom of the article.

  364. Dashiki says

    I live in santa clara California. I just recieved a safelink phone. How many min and text messages and data do i get free per month?

    • Free Government Cell Phones says

      We have no way of knowing what plan you enrolled in, Dashiki. You’ll need to contact Safelink customer service to get your question answered.

    • Free Government Cell Phones says

      We’re not your service provider, Sandra. We’re an indepedent website. You’ll need to contact your service provider to get your missing minutes.

    • Free Government Cell Phones says

      Only Safelink can help you with that problem. Contact its customer service team.

    • Free Government Cell Phones says

      See the comments below, Trina, to see our opinion of the street tents and booths.

  369. tina avery says

    what location near the 40219 in louisville ky can i locate a tent vendor friday 8-19-16? thank you for the response.

    • Free Government Cell Phones says

      It’s almost impossible to tell you where and when street tents or booths will be set up, Tina. The people working the booths are independent contractors which means that even the Lifeline companies themselves do not know where or when they will be set up. Your best bet — for numerous reasons — is to enroll online or by phone.

  370. FELIX SERATE says

    BUENOS DIAS QUISIERA SABER COMO PUEDO CAMBIAR MI TELEFONO SE ME CALLO Y SE ROMPIO LA PANTALLA NO PUEDO LLAMAR YA QUE SE VE LA MITAD DE LA PANTALLA ES DE SAFE LINK EL NUM ES 7875481254

    • Free Government Cell Phones says

      You must contact Safelink directly, Juan. We are not affiliated with Safelink nor any other free government cell phone company.

  373. clare wilson says

    Are minors (18 & younger) able to get a cell phone if they are in foster care?

    • Free Government Cell Phones says

      Can you clarify what you mean when you say, “…it doesn’t take time off?”

  376. Wanda arnold says

    I love safelink, but I see ads on Facebook about safelink smartphones, I would love to have one of those, if I can’t get one through safelink, can I use a smartphone that was given to me , it was a boost mobile phone, os there any way that I can use my safelink sim card in it? That would be awesome

    • Free Government Cell Phones says

      Safelink will not guarantee that you’ll get a smartphone, but you can always get a smartphone by paying a small upgrade fee.

      In regard to the SIM card issue, it all depends on the make and model of your phone and the network on which your service provider operates. You’ll need to talk to customer service or tech support before buying another phone.

        • Free Government Cell Phones says

          Upgrade fees vary from company to company and phone to phone, Stephanie. First thing you need to do is check your service provider’s website to see if the upgrade fee is revealed there. If not, contact its customer service team to get the answer.

  377. David Dickerson says

    Need a new phone for 276-229-**** please. Prefer touch screen smart phone. Other phone is getting to where it don’t want to charge.

    • Free Government Cell Phones says

      All we offer is news and information, David, because we are an independent website that’s not affiliated with any of the free government cell phone companies. To find out which phones are offered by Safelink, you must visit its website or call it customer service team.

      For information on the smartphone upgrade policies of each of the major companies, read this article:

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

    • alice dingle says

      I have a free cell phone and I want it turned off the number is 843-642-****

      • Free Government Cell Phones says

        You need to contact your service provider directly, Alice. This website is not affiliated with any Lifeline Assistance company.

        You can find Safelink’s contact info toward the end of the article on this page.

  379. Brittany Dyer says

    I need a PUK code to unlock my phone. The number I call keeps hanging up on me. Please I need help.

  380. Olena Lake on behalf of Galyna Militinska says

    The service of Safelink is awful! I applied for my mom’s first in her life free cell phone, which she is eligible for. However, the Safelink requested the proof of her eligibility. I have her required documentation twice by all means of communications: 2 times I have attached the files and it was successfully attached. Two times I have emailed those documents following 2 different and confusing instruction about subject line and body of the email. Twice I have sent the documentation by mail. No results. The case is still on pending status by July 3 from May 27. And I keep receiving the letters with request of proof of her identity, which I have already dome 6 times.
    It looks that those people just like to make a fun of my old mom, who desperately need this phone for her life safety.
    This Company, Safelink, MUST be removed from this type of service and from the government’s advertising and promoting their business web site. They fail to provide this service!

  381. Vincent says

    I just got let go from my job my wife still works. We have a 20 month old son and and we are expecting another within the month. Can I apply for a phone for the time I am looking for work and filing for unemployment in order to lower our household budget.

  382. Audrey Gaskin says

    I live in North Carolina and I am interested in becoming a distributor and signing people up that need this service. Are you hiring currently?

    • Free Government Cell Phones says

      You will need to contact Safelink directly using the contact info provided on this page.

  383. john w jones says

    can i pick my own phone number? if so id like 412-372-••••. thanks .

    • Free Government Cell Phones says

      You can only choose from available numbers, John. You should call Safelink customer service to discuss it.

  385. PATRICIA BARRE says

    where do I sent my expected Safelink cell IF i’m already on one of the government plans

  386. PATRICIA BARRE says

    i already have a free cell which i was unaware i already had one
    how do i cancel my Safelink approval

  387. Freddie Horsley says

    I would like to say what I would do just to be able to go to work & always reply back is your crazy you have the life just sit home & wait for your check to deposit. Trust me it’s NOT A WALK IN THE PARK & YOU’RE NEVER PREPARED how much it affects your entire life & in ways you could never imagine. I’m very thankful for your company & being a great provider when I lost my last but of pride watching my wife each am leaving ewofk @ 4:00am 12-14 he shifts and coming home to assist me & I’m suppose to be there to take care and provide for her and then say you can finally become stay home mom & her health nearly took her from me & she lost her job by being terminated & that changed her mentally & then we would next be told were LOOSING house we bought 6 yes prior. I begged her to drop my iPhone service from her acct. & check into what info I was told about today & she did & chose your vimosby which being honest have overall been wonderful but to respect what you do for those in honest need I feel I need to make complaint about the women wk’s there which I’ve got a lot of respect for women in the working world especially if they are anything like my wife when I met her rshe was recently divorced raising 3 yr old son no support & her familtbhad lost their 17 yr old son bug depression anxiety etc was forced down while on the clock & she went above & beyond expected duties & her son doing great living like a king! Every time she has tried to help me do this request via phone every female that got our call was so rude & talked to her as if she was trash & I’d get so frustrated hearing that & her maintain professional manner until I’d beg her just cancel the call I’ll just continue to suffer & listen to Dr tell me with the disabilities affecting my hands that small type cell phone is only going to worsen your situation. So I’m being showed ads about possible opprto upgrade to a smartphone or larger type of phone. I’m willing to pay if price is as high as what we would have to pay thru at&t.Any guidance you xeoffer I thank you in advr& look forward to get your reply.
    Thank YouFreddie Horsley

  388. Gadgetmang says

    Safelink is great they let you use an unlocked phone and can port your number over. I live in California so my plan is unlimited talk/text with 500mb of data, similar to the MetroPCS plan for $30 I was paying. Very happy with my BYOD phone and free plan (network is At&t in my area) so in my opinion Safelink Wireless is the best.

    • Free Government Cell Phones says

      We’re always glad to hear from happy Lifeline customers, Gadgetmang.

      • Gadgetmang says

        Safelink cancelled my service without warning after a month, they told me at first that Lifeline cancelled it (this was a lie) and to call them. When I called Lifeline they said they don’t have control over that and that Safelink never turned in the paperwork to Lifeline” I had no account with them at all” after talking with six different customer service people I found one to actually look at my account, he stated that I had another past Lifeline account (not true Lifeline said I never had an account with them) I think he just wanted me to get off the phone. Anyways way too much trouble to get service again so just going back to my $30 a month MetroPCS plan. I thought about filling a complaint but I really don’t want the service with anymore so why bother.

  389. Sybil Townsend says

    Hello I would tp know if I can get a new safelink phone mailed out to me. My phone I have now doesnt work well. I can’t make calls only text messages. You can reach me at 302-363-**** Sybil T***** 817 ***** st wilmington, Delaware. Thank you.

    • Free Government Cell Phones says

      If your phone doesn’t work you should contact Safelink’s customer service team by phone or online, Sybil. They are the only ones who can solve your problem.

  390. Robert P. Stelle, Sr. says

    How do I get an instruction manual for Safelink Tracfone Model A207BG Alcotel One Touch ?

    • Free Government Cell Phones says

      You can find one online quickly and easily by Googling the make and model number and the words “user manual.”

  391. james ostrowski says

    I am now a safelink customer with a new cell , the transition so far has been effortless thank you. I have come from the the now defunct Reach Out Wireless and their awful customer service and sham. I predicted one year ago that their time was limited as complaints flooded the FCC offices and the ICC and Illinois State Attorney General and the BBB. However in the last part of June of 2016 ROW would flood your phone with ads about their closing and service interruption to your area by zip code , mine was May 22 of 2016 and it would prevent you from calling , you could not use your phone each time you dialed a number it reverted to a safelink ad repeatedly that boast of 500 free mins for several months and a TOUCH SCREEN PHONE, NOT A SMART PHONE, A TOUCH SCREEN PHONE – I was very suspicious of this ad so I recorded it with a time date with safelink claiming that you would get this deal, and its on my camera as a video clip with audio and date and time. And to my surprise I received a tracfone without a sim card to port the old number into my new NON-TOUCHSCREEN phone from safelink and furthermore you offer no paid unlimited talk and text options like ROW did , and I picked you because of the false advertising you presented that repeatedly interrupted service on my row phone when I was entitled to service still for I paid for unlimited talk and text through May 29th 2016, so i had to contact row 4 times to turn my phone back on to full service as you continued to block my calls with a robo caller ad, So ROW ripped me off and now your company which is sending me a new sim card to port out my old number to a $9.95 phone that is not what you advertised , this is called bait and switch to sway choices to select your service and then you get the shaft – well im educated and this practice is its illegal in the State of Illinois and 48 other states – this practice is also actionable – so i believe you will not print this but be aware I had enough nonsense with row over the past 3 years and i contacted the FCC and ICC many times to forge a complaint that lead to the legal department of ROW and I am not going to go through this again , I want what you promised that made me choose you a TOUCHSCREEN phone and the 500 mins ( of which you have supplied but that only upholding 50% of your promise to potential clients. A advertisement constitutes a contract that should benefit both parties and this one does not by falsely advertising a touch screen phone safelink has misled the american public and unless this is corrected I will file with the FCC and send the clip of the ad where you promise services and equipment that you did not deliver or provide in any way shape or form. As I stated earlier ROW was awful and now this is not a good start with a new company and i am no one’s fool . So please do the right thing and keep your promise to provide what you claimed and deliver such. I am already looking for a class action attorney to take on ROW and their deceptive and fraudulent conduct. You don’t get shut down by the FEDS if you’re doing things right. I trust you will do the right thing, and please do not underestimate me because I have reached my saturation level with these so called lifeline providers and the sham that comes with the service and the broken promises, do the moral thing and make this right. James Ostrowski in chicago phone number 773.865.**** and or by email duffencory2012@*****.com, my enrolment ID is 2665**** today is May 5th 2016 and this dialog has been copied for further reference. Be well and good luck on your continued success. I remain, James Ostrowski

  392. Lily says

    Hi, Reachout is no longer servicing my area. Will I be able to keep my number with Safeline or Assurance? Also, when I apply it ask if I have a line already. When I put yes, it states I am not approved.

    • Free Government Cell Phones says

      Yes, you should be able to keep your own number. Make sure you tell them you want to “port your phone number.”

      Before you enroll with Safelink, are you sure Safelink is the best plan for you? We’d suggest that you check out all the companies in your state to see if you can find more minutes/texts/etc.

      To do that, click on the “States” link at the top of this page. Then click on your state. You’ll find a complete list of free government cell phone providers. Click through them all to find the plan that best fits your needs. (You might even find one that allows you to speak to a live customer service rep.)

  393. Jose aquino says

    I had received a new tracfone without activation card in the package and need some help to activate this new one
    By telephone I must wait more than 30 minutes and i expending to much minutes waiting.
    Thanks for your attention.
    Jose Aquino.

    • Free Government Cell Phones says

      It really is unfortunate, Jose, that Safelink charges minutes for calling its customer service line and then makes customers wait so long. The only choice you have might be to borrow someone else’s non-Lifeline phone to make the call. Sorry to be the bearers of bad news.

  394. Linda Craft says

    Never mind my previous question; I guess it resolved itself for now. Sorry for the inconvenience. His phone is from Safelink.
    Linda

  395. suzette cloud says

    I need a new phone the one I have does not let me get incoming calls anymore. I have tried to log into safe link but its not letting me so I am writting to you. I also was wondering if you have a safe link phone with a camera on it ? my information is suzette ***** 209 **** st johnstown pa **** last 4 of ssn. I was wondering how to recerify when I can’t get into the web site everything is the same and i still have my disability.

  397. Arminda R Gomez says

    The phone company that provides my free service is cutting the service. They are giving us only two options: access and safelink. access is not working and safelink is not accepting my address. I live in Chicago CHA housing. The building has more than 200 senior citizens and every time I tried to fill forms on the website, I CAN NOT do it. Please I need a phone. I do not have access in case of an emergency. Thank you; Arminda

    • Free Government Cell Phones says

      Very frustrating for you, Arminda. We assume your former service provider is ReachOut Wireless. If so, visit the company’s website. They actually show a total of seven alternate providers.

      If you’re not with ReachOut please let us know who you are with and we’ll try to help.

    • Carol A. Harms says

      Arminda, I found out when you’re applying, don’t put any symbols on the address lines, no commas or periods or number sign, etc.

  398. Darlene Smith says

    I want to get back on Safelink Wireless. I was on it before. But dumb me went to Budget Mobile.I still have my phone. The # is 870-405-****. Budget Mobile phone just fell to pieces. I was not happy at all….

  400. Dan Still says

    I’ve had a safelink phone for awhile and the service had been good until the phone aged and became unreliable. I found an LG 306G at my local Rite Aid store. This became an adequate phone for me and I was very happy with it. Thanksgiving came and I got a fantastic deal on an Android phone for $10.I found at Giant Eagle Supermarket regular $ 60. when I tried to switch it to my account Safelink said I had to have a 3G phone so I was not able to switch phones. For the next 3 months I got IMPORTANT MESSAGES that my service would be discontinued if I did not do this or that. I did this and that. I went online to assure this or that had been done. I filled out hard copies of this and that and mailed them in and end of every month it was the same thing over again, Eventually I was disconnected end of Jan this year and have filled out applications online and faxed back proofs of this and that and mailed back proof of qualifications and cannot re-establish phone service although I am thankful that text service continues. There customer service for this program seems nonexistent and AS long as everything works that is fine as I am sure that is an expense that only continues and increases as long as you offer it, but when the information on the computer is not enough to solve your issues………….well that is another story. So while I have been very happy with Lifeline service and Safelink the future is in the air. If I can re-establish phone service Hooray !! If not I will switch vendors perhaps, or figure out how to make more money. So if your happy with your service don”t buy a better phone no matter how good of a deal it is. If safelink thinks you have enough money to buy a sixty dollar phone…………

    • Free Government Cell Phones says

      Sorry to hear about your problems with Safelink. Keep us posted on your progress because it’s an important issue to our readers.

  401. LAURIE ANN ALGERA says

    hello. yesterday i uploaded some photos they were photos of my social security card,my drivers license, and my medicaid card. I then sent them to the email address that was listed there and so i was wondering if you could do me a favor and check and see if they were successfully sent correctly because i checked on my status today and it still said my app. is still pending due to documentation that was needed. i would appreciate it if you could email me back with the answer today. thannk-you so much! have a nice day sincerely, laurie ann algera here is my enrollment number if needed: 264*** sslast 4 digits is; ****

    • Free Government Cell Phones says

      You’ve made a common mistake, Laurie. FreeGovernmentCellPhones.net is an independent website and is NOT affiliated with Safelink nor any other Lifeline Assistance company. You will need to contact that company’s customer service team by phone or online.

  402. Jennifer Virgen says

    I sign up to get a cell phone. Haven’t received cell phone or any think. I was at the doctors today. And one of your agency was there. I tryed to do a application. And it wouldn’t let me. It said to contact safelink I did. And it give me the run around.. My name is Jennifer ********. 421 ***** Dr Los Angeles California 90017. My contact number is. 213)804*****. Thank you

    • Free Government Cell Phones says

      This website is not affiliated with Safelink Wireless, Jennifer. If you want to solve your problem, you must contact that company’s customer service team directly by phone or online. Good luck.

  403. wayne springer says

    I am currently with reachout wireless. I have been advised that they will no longer service the are where i live.
    Can I keep my current phone and phone number when I transfer service?

  404. Marilyn says

    I just wanted to follow-up. Captel technology is available all over the United States. Hearing impaired persons can even register for a free Captel phone (however, they would have to still have to pay for a telephone carrier, so only the physical phone and caption service is free) Captel telephones are landlines. That doesn’t help the person that is away from their home, maybe using medicaid transport and calling for a pick-up.
    However, the Captel application is free for downloading onto smartphones that meet certain technological requirements. Not only does Captel on a smartphone allow deaf people to make and receive phone calls, but the phones can be used as a substitute for hearing aids or sign language. For example, you can sit next to your doctor, he can call you on your smartphone, and you can read everything he is saying. You don’t need to read lips, learn sign language, or have a cochlear implant. To reply, just speak. It allows you to have a normal conversation by reading, rather than hearing, what the other person has to say.

    • Free Government Cell Phones says

      Thanks for the very informative update, Marilyn. Many of our readers will appreciate it as much as we did.
      Good luck finding a free government cell phone company that offers the service in your state. Please send us another update telling us about your progress. Once again, we know many of our readers will appreciate it.

  405. Jeanette Jones says

    I have been online trying to get recertified for my free phone, I can’t seem to find the right page, can you help me,please

    • Free Government Cell Phones says

      Safelink has made its website harder to navigate than many sites. We cannot get to the recertification page because we are not Safelink customers. Here’s what we’d suggest: Call Safelink’s customer service team while you have your computer in front of you. Ask the agent to talk you through the steps to get to the recertification page. Good luck. Please let us know how it goes.

  406. Deborah says

    I just tried to sign up with safe link , it won’t let me put my town in the address area ? So I can’t apply

    • Free Government Cell Phones says

      If you have run into an online glitch, call Safelink’s customer service team at the number shown in this article. Good luck.

  407. Marilyn says

    I am a deaf person who needs to use a smartphone compatible with captel requirements. How can I register for a telephone and make sure that what I receive is caption friendly (as opposed to a general cell phone).

    • Free Government Cell Phones says

      We’ve never been asked this question before, so we did a little research. You didn’t say where you were from, but based on your IP address it appears that you are in Muskegon, Michigan. We also dug deep into the Terms & Conditions found on Safelink’s website.

      We found no references to Captel (a term we’d never seen before), but we did find two references to hearing impairment:

      “As required by Public Utilities Code § 2881, TracFone California LifeLine customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service.”

      “TracFone will provide access to two California LifeLine discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required.”

      Based on those two terms, it appears that Captel is available only in California. We do not want to steer you wrong, though, and would urge you to call Safelink’s customer service team to confirm our findings. Best of luck, Marilyn.

  408. ANGELA CAIN says

    The customer service is horrible.When dealing with customers, HIRE AMERICAN’S WHO CAN SPEAK AND ENUNCIATE THE ENGLISH LANGUAGE. IN ADDITION EXERCISE PROPER ETIQUETTE AND MANNERS!!!! I don’t recall being treated so rudely by any company’s customer service.

    • Free Government Cell Phones says

      You must contact the customer service team by phone or online, James.

  410. Raymond Ouimette says

    I have a Safelink phone. It has been deactivated because I failed to use my phone last month. I have been unable to activate it .My phone number is 508-381-****. I tried to follow directions by phone and on line with no success.

    • Free Government Cell Phones says

      You must speak to Safelink’s customer service team to straighten out your problems. Good luck.

  411. John R. Bohn says

    i understand I m your system. However I recived my phone through Budget Mobile. They are a terrible company who refuses to recognize that with age eye sight lessen. I am 86 my phone is so small I cant read the numbers. How can I get out of Budget Mobile and go to a responsible and responsive company. A times I to ask my neighbor to dial for me as I cant read the keys. Smaller than newsprint.

  412. Heather says

    wheres my phone i applied a week ago at one of your vendors from a Lindsey Silveira who i also left my name, email address and phone number with for an application to b emailed to me. but its now been a weekend still no phone or even a denial letter…whats going on????

  413. Russell says

    I had a cell phone and tried to cancel it through safe link it was stolen told me they could not find me in there computer. I go and try and get another one. They told me I have one already. I’m not the only one that has this problem.

  414. debbie salcedo says

    I have had this before and my minutes just quit last yr even when I still am on assistants. so I tried to get Qlinks, and have sent my info more then twice. and still nothing is going through, all they say is pending. Well, I really would like to know why this is not going through like it should. please let me know \

    • Free Government Cell Phones says

      Continue calling customer service until your issue is resolved. We know it’s not the answer you wanted to hear, but it is your only solution.

  415. melissa terry says

    Need to up grade phone ,i have had my phone for a very long time . I am hoping to keep my same number too ,email if you can help .

    • Free Government Cell Phones says

      Be aware, Melissa, that FreeGovernmentCellPhones.net is not affiliated with Safelink nor any other service provider. If you want to upgrade your phone, call the Safelink customer service team.

  416. Clarice Walker says

    I need a replacement phone. I dropped mine and can barely see the screen. My address is the same. ***** Carter Drive Homer, La. *****

  417. william cato says

    Can I purchase a larger phone , or an android phone , a friend will give me one but will it work on the safe link system??? as I am a big man and these little phones they pass out are real hard to use?

    • Free Government Cell Phones says

      Most companies allow you to upgrade to a smart phone. Will the specific phone and model your friend will give you work with Safelink? The only way to know for sure is to call the company’s tech support department.

  418. estella pal says

    I have a government free phone will cancel too get your phone its looks better. can I do that. I applied for yours

    • Free Government Cell Phones says

      Please be aware that the phones shown by any company are probably not the phones you will receive. Each company stocks a variety of refurbished phones that are handed out randomly as each customer enroll in the program.

  419. Charlee Harris says

    Two weeks ago I send in a new application to update my account. I found out today, I am no longer in the system. Is there anyone who can help me through this process?
    Charlene Harris

    • Free Government Cell Phones says

      Charles, we are an informational website, not Safelink. You must contact the company directly to solve your problem. Good luck.

  420. alisa karl says

    I need a cell phone but do you give out a phone that is not a track phone? I have had track phones in the past, but they do not come in at my residence, and I need one that will work there. I have had to travel seven miles down the road to use the phones that you have sent me in the past,…….
    Soi do you give phones that are not track phones???????????????

  421. HARRY OSCAR HERSHEY JUNIOR says

    I TOLD YOU BEFORE I DON T HAVE MY CELLPHONE WITH SAFELINK IT GOT STOLDING FROM ME I ASK TO SEND ME A NEW ONE YOU NEED YOU CAN CALL ME AT 301-232-**** AOUT IT OKAY MR. HARRY ****** ***** JUNIOR

  423. Cassandra Fletcher says

    Safelink is a horrible company that makes Illinios residents jump through hoops to get their service if they get it at all. I completed my first application with them 12/24/15. It is now 3/2/16 and i still have no phone. i have had to fill the application out again because my first proof was denied and i was accused of altering the information because no one with and illinois food stamp card has a name appearing on the front and hasn’t for years and they are claiming that i altered the card because it has no name and also that illinois is also saying that it is invalid which isn’t possible because i use it all the time. now i have sent in proof with a new application with my midecaid card and am being told that that is invalid as well because they don’t seem to know that illinois offers 6 different insurances (i picked harmony) for people with medicaid. they are also claiming that illinois is saying that that card is invalid as well but it’s mighty funny that it was valid at my doctor’s appointment yesterday and will be valid at my physical therapy appointment tomorrow. i have done everything they have asked of me many times over the last few months and i still have no phone and have been accused of presenting fraudulent information and lied to and of course still no phone. be careful dealing with these people and all calls are directed everywhere but the USA i’ve talked to people from India, Mexico, and even France from the accents i’ve heard so don’t let the Texas address fool you they are certainly outsourcing what should have been american jobs but taking american government funds for their services

    • Free Government Cell Phones says

      Sorry to hear about your problems. Don’t give up. Try applying with another company if you are not getting what you need from Safelink.

    • Free Government Cell Phones says

      Since your comment was left on our Safelink page, we assume you are a Safelink customer. You must get in touch with Safelink to resolve your issue.

  425. Billy Broom says

    Good Day I Billy Broom Would Be Most Dearly Honored And Happy To Get A Most Wonderful Coolpad Free Government Phone It Would Be A Most Glorys Blessing To Me And Would Truely Help me To Be better Abel to Keep in Tuchman With My Family’s And Friends And Get Help If Needed Zhou Can I Best Post In Thy Needed Information To Be Blessed To Be honored To Get A most Glorys phone .

  426. Luis A Soto says

    Com o puedo comprar un telefono, safelink, yha que el que me dieron es muy pequeño y tengo problemas para leer

  427. janine oneal says

    I’ve been trying to get in contact to get one of these phones only because my mother is is sick in the nursing home.You can reach me on this # 606 909-**** my ss ***-**-**** .Thank you so much…

  428. Michael Leonard says

    Cell phone locked in my employer’s house for the next two (2) weeks. How can I call my phone and check my voice mail messages. I never created a retrieval code. Is there a default (general) code as mine has not been programed. Or, if I did can it be deleted (by you or me) and a new one created? Please advise! …and Thank You. Mike

  430. Kimberly says

    I had Safelink from 2009 to 2013, but (1) it takes umpteen attempts to dial out without getting an infuriating EMERGENCY ONLY on the screen, even in emergencies; (2) coverage is spotty, calls drop a LOT; and (3) the “annual recertification” came unpredictably at anywhere from 1-9mos, never a full 12mos. It was shut off twice because they said I didn’t recertify. I didn’t get a notice or I would have done it. I need my phone to get calls for work assignments as a temp, so when it was shut off, I couldn’t take calls for work — which causes a big hassle having to contact the agency to let them know I still want work. After the 2nd time, a relative felt sorry for me and set me up with a phone, but I don’t get enough work assignments to help pay that bill, plus I need internet for my other job, but it barely pays the internet bill. The only reason I bother is because it’s wrong to take assistance without working. Really, I’d be better off not working. Anyway, I need a phone now, so I can get jobs that don’t pay enough to be able to afford a phone bill. In fact, it pays so little that Section 8 Housing doesn’t charge me rent, and gives me a check to pay part of my utilities. That’s what our country is coming to. Oh…and I have a Bachelor’s Degree. Total waste of money. I’ve been in deference on my student loans since 2003. They’ll never get paid. I was working until the aftermath of 9/11 dismantled my department.

  432. dominick montevergine says

    i have had this trackphone given to me free from the gov.t i have it now for years and years , the button on the phone hardly work and b4 it goes altogether. may i request for a replacement phone??and how do i go about doing that dominick thank you cell754 281 ****

  433. haji muhammad says

    i have valid phone number and i want to close down the servicve becuase i am out of u.s.a for mone then 180 days how i can request the safelink to close down my services.

  434. mark says

    Why the hell is this system not recognizing my address as a real address ????? I live in a two story , two apartment building in a regular neighborhood !!!!
    **** Augustine Ave. 1st Fl.

  435. MELISSA PAQUIN says

    MY HUSBAND AND I AN NO LONGER IN THE SAME HOUSE HOLD AND I TOLD HIM TO SIGN UP FOR SAFELINK, WE SEEM TO HAVE A PROBLEM!!! HE HAS BEEN ASSIGNED A PHONE NUMBER BUT CANT GET PASSED THE LOG IN PAGE BECAUSE HIS ADDRESS ISNT BEING RECOGNIZED SO WE TRIED USING A DIFFERANT ADDRESS SO HE CAN HAVE ACCESS TO A CELL PHONE. TO NO AVAIL THIS IS NOT WORKING, SO WE SENT IN THE PAPER APPLICATION AND HAVE YET TO HEAR ANYTHING, I ADVICE THIS GET RESOLVED OR WE WILL USE A DIFFERANT COMPANY. HIS NAME IS CRAIG PAQUIN AND HIS HOME ADDRESS IS ******* HERMANSVILLE MI, i REALLY HOPE THIS BECOMES RESOLVED SOON!!

  436. jessica says

    im already a safe link cust. i need a new phone tho and cannot afford to buy one. is there a program that would enable me to get a new/refurbished one for free???

  437. Bonnie Mistler says

    I just tried to apply for a phone and got a notice that I had already applied with a different server? To my knowledge I Have not, I recently started getting food stamps and Medicaid due to loss of income and can no longer afford my $40. Per month cell phone.

  438. Odney Louis says

    I need a free cell phone
    My adress is : ****** Blvd,orlando Florida 32801
    It’s a shelter …I’m homeless please

    • Herwen Moise says

      Hi…i loss my cellphone
      Please could your give me another one …the number was …813-512-****

      • Herwen Moise says

        My address is : ***** Blvd,orlando Florida 32801…i loss my cellphone Please could your give me another one…i have to kids and I’m in the shelter…I’m a single mother

  441. Marlene Ganz Paulin says

    I have assurance wireless now free life line but I get all the time drop calls can i switch to your company But its important that I keep my same number for my doctors can you help me get your service I get SSI food stamps and xhelp on my prescription I need to know how many minutes a month and I get unlimited text message sending and receiving them if I can get yours but I have to get your phone before I can Quite due to health problems and I live alone and that the only source of making and receiving calls how many minutes a month do you offer and is it unlimited text? please email me asap as I can not take these drop calls the address *************** saint lucie Fl 34983 first tell me how many minutes a month and is it unlimited text? will be waiting to hear from you My cell number now is 772 343 **** and I must have that number thank you Have a nice Day
    Marlene Ganz Paulin email me or mail info to my address my new minutes **** tomorrow and I dont want to go thru another month like I did
    Thank you
    Marlene Ganz Paulin

  442. Albert Shmidt says

    Hello, I’m your grateful customer for some last years.
    Because my old phone doesn’t work good I’d like to upgrade my free SafeLink phone number 508 202 5765 with my AT&T ZTE Z341 Unlocked GSM phone (serial number is 861831000******) with transferring my benefit to my new phone without changing my phone number.
    Please inform me how to do it?
    Unfortunately till now I’d not received an answer for my mail to SelfLink on 1/1/2016. I’l wait your answer to me by e-mail.
    Thank you for your time.
    Sincerely
    Albert Shmidt 1/10/2016

  444. Frank says

    THIS IS A BIG SCAM!!! I received my phone and it never worked. I called support and they could’t find a problem. So i have a phone i can’t use. I waited months for the phone and it won’t work. THANKS SAFE LINK AND THANKS TRACPHONE.

  445. dorthy says

    I HAVE APPY FOR THA SAFE LINK I SENT IN MY PAPER AND YOU SAID YOU HAD RECEIVED THEM THATS BEEN TWO WEKKS AGO AND IVE STILL NOT HEARD ANY THING MORE ABOUT IT CAN YOU PLEASE EXPAIN WHY I HAVENT HEARD FROM YOU THANK YOU VERY MUCH

  446. margaret page says

    i just upgraded my safelink trac phone…received my five hundred minutes but now i’m being charged for sending/receiving text messages that were once unlimited texts…can someone please tell me why i’m being charged all text messages?

  447. Lyndrall Mosley says

    My account says cancelled and i don’t know why. Can someone help me. Please call 469-616-****. Thanks.

  450. Delight Craft says

    I need HELP from SAFELINK. I tried twice to get the 350 minutes for $10 deal that was sent tome in a message on my phone. I have tried to buy the minutes online as directed at the link provided. It has not worked. What are you willing to do SafeLink to assist me???????

  451. Terry Langley says

    My safelink phone has been lost. I can’t get no one on the phone at customer service. How do I get a new one? Please help. Thanks Terry.

    • A. West says

      Was it was lost or was it stolen? Make up your mind. It can’t be both ways. Like duh.. Won’t matter what you say now, I wouldn’t believe you. What are you 12 years old? Or one of those new “refugees” ?? Do tell.

  457. Camille Caggiano says

    I have had so much trouble trying to activate my Safelink Tracfone…can someone help me? My case manager is not available to help me…I’m afraid of having my free phone taken away from me…It works, I can’t make phone calls…I have the activation code, it’s charged up but I can’t call on it to activate it…I have a landline and tried calling the number to get a real person to help me, but all I get is the menu run around…I don’t know how to unlock the phone and use it to call…is there a real person around who can help me? Also, there was no PIN # anywhere in my phone package…Thank you for quick response! And who is my vendor? I applied by USPS mail through, assurance/safelink…that’s all I know.

  459. Jennifer says

    I went to my local office in Lancaster Sc try to help my uncle get a government phone but they told me they no longer work in the Area of Kershaw Sc and Lancaster SC. Is this true

  461. brenda palmer says

    I have a safe link phone but will not completely charge tried a new charger but will not make a difference

  462. brenda palmer says

    i have a safe link phone for over 3 years, my problem is that my phone will not completely charge,I’ve tried several chargers and no change

  463. Linda Henderson says

    I was wondering if my mom is able to get a safe link phone for herself. She gets food stamps..

  464. Albert Shmidt says

    For some years I use free SafeLink cellphone. Now I’d like to exchange my Tracfone cellphone for my ZTE Z431 Unlocked phone without changing my phone number 508 202 ****. Please inform me how to do it? Thank you, Albert

  466. Jose A. Lopez says

    I currently have a Safelink TracFone model LG 320G Serial #***********, my ID #*****. I would like to upgrade to a newer & better cell phone. I believe I qualify, but I’m not sure. Can you please help me? I’m 76 years old, get easily confused when reading all the information posted on your site.. My sole income is from Social Security which is only $1044 per month.

  467. robert moore says

    I THINK THIS IS NOT RIGHT BECAUSE YOU SEND ME A NOTICE TO REDO MY PHONE AND CALL AND YOUS GIVE SUCH A STUPID HARD TIME.BECAUSE TELL YOU PHONE I HAD GOT BROKE THATS WHY WAS NOT GETTING USED SO ASK FOR NEW ONE AND YOUS REFUSE TO EVEN THOUGH I HAVE HEALTH TROUBLE THATS NOT RIGHT SO EITHER DO SOMETHING OR WILL GET MY DR. IN ON IT .

  468. Carolyn N Simmons says

    I am already a user of the Safe Link phone service. I was eligible due to having food stamps and medicaid, in which i still have both. I have not been able to receive my minutes for this month due to my phone being stolen. && I have tried several times to call the number provided for a replacement phone and seem to get no where. I used my phone to make mine and my children’s Dr. appointments as well as having it in case of an emergency at my sons school, i could be gotten in contact with. I haven’t had a phone in a couple of weeks. & it does no good to call the number given. The number that i had was 423-314-7298. I just need a replacement phone!! Thanks in advance.

  470. WILLIAM BADER says

    I HAVE BEEN A CUSTOMER FOR THIS COMPANY A FEW YEARS AND HAD BEEN GREAT. HOWEVER, THIS YEAR 2015), THIS COMPANY TURNS TO BE THE WORST COMPANY TO DEAL WITH. I SUBMITTED ALL MY INFORMATION (RE-CERTIFICATION WITH MY FOOD STAMP AND MEDICAID) BOTH BY MAIL AND ONLINE BUT KEEP GETTING RE-CERTIFY REQUEST EVERY MONTH. I TALKED TO SAFELINK AGENT EVERY MONTH AND HE/SHE ASSURES ME THAT MY RE-CERTIFICATION IS COMPLETED. HOWEVER, TODAY, I GET ANOTHER TEXT TO RE-CERTIFY MY ELIGIBLE AGAIN. THIS IS THE 6TH TIME THIS YEAR FOR THIS. I AM LOOKING INTO DIFFERENT COMPANY. THIS HAS BEEN A NIGHTMARE FOR ME EVERY MONTH TO DO THIS.

    • Tammy S Chaplin says

      I have been having the same problem. When I got some one they told had to reapply and it would take 72 hours for them to get it. then they will decide if I still am able to get the phone.

  471. Ahmed Kareem says

    Thank you for the free minutes and dedicative are to help me in matters of public life, thanks so much

  472. Hortencia Celzo says

    I received my cellphone last Monday ,thank you so much . How can I call to my home country which is not in the lists for countries for international call.? Hope you will help me .

  473. Tina says

    Ive been waiting on a replacement phone for over a month. My phone was lost. I am getting the run around. I need to no if im going to receive it or not. Going on 2 months now

  476. rickey harrington says

    I have had my alcatel phone with safelink as my provider for several years. it has several scratches on the screen, so much that I can no longer see thru it. I was wondering can safelink give me a replacement phone and I keep my same phone number?

  477. andrea thompson says

    I am glad we have a option like this I need one likeknow thanks for offering a service of such

    I saw my friend with the pone we both live on a fix income this would be great to have so I could make my doctors appointment and my friends and emergency calls

  478. andrea thompson says

    I am glad we have a option like this I need one likeknow thanks for offering a service of such

  481. Henry Wooton says

    I have a tracphones can I transf my minutes to this phone the glass is broken ony Alcatel free phone
    My new phone is a net10 tracphone ZTE-Z990G

  482. Chris says

    These guys are total idiots! Every time I call them for any reason, I’m told I need to re-certify because my account is cancelled. Funny, I’m calling on my free phone & my phone says I have 877 service days that expires on 4/1/2018! Then there’s this drone agent that totally ignores what you’re saying & talks over you reading what obviously is a script. You would think if someone is a representative in customer service that they could at least speak English that is understandable. So far, not impressed with Safelink Wireless & I’ve been on this program for 3 years.

  483. Aleska says

    I have a free phone but my mom would like to by my a more updated phone that can take pictures for Christmas. Am I able to switch my number to a new phone? If so does it have to be a certain type or brand?

  485. Tammy says

    When I try to get into my account it says I don’t have to reapply but I don’t have an enrollment ID so it won’t let me go any further. I need a replacement phone because mine no longer charges. I’ve had it for years. I go to the site on how to get a replacement phone but it doesn’t give you info on how to get one just what they will replace. And it doesn’t give you a phone number to contact so how do you actually talk to a rep.

  487. Sheila Cahee says

    I would like to keep my same number. I would hate to go through the aggravation of having a different phone #. So if you will I would like to keep the same #.

  488. Linda Bennett says

    I have looked at the instruction card and no where does it say how to change the time. My phone did not update when the time changed recently. Please help. Thank you

    How do you change the time on a Samsung phone? I cannot find any instructions.

  489. judi duncan says

    I have looked at the instruction card and no where does it say how to change the time. I only get 12hr or 24hr settings. My phone did not update when the time changed recently. Hepl!!!!

    How do you change the time on a samsung phone? I cannot find any instructions.

    • Linda Bennett says

      Ms. Duncan, have you received any instructions on how to reset the time on the Samsung phone. I’m having the same problem. Thank’s

      • tracy justice says

        go to tools in the menu, then go to world clock move the clock to your time zone then hit options and save, then turn your phone off and on it should up date.

  490. kathy sing says

    I’m trying to apply for a free government phone for my son that is on medicaid and food stamps.
    He cannot drive, he has seizures and had a couple of strokes. He lives alone and has no phone or car.
    His medicaid number is ********. His birth date is *** **,1971

      • FreeGovernmentCellPhones.net says

        Thanks for alerting us to the commenter posting their medicaid number. We’ve redacted it. We try to catch all instances of people posting benefits numbers, social security numbers, telephone numbers, etc, but we get so many comments sometimes one slips through. People: this is a public commenting system; please DO NOT POST PERSONAL ACCOUNT NUMBERS, PHONE NUMBERS AND ADDRESSES.

  491. Larry Brunson says

    My phone is loss, I would like to replace it w/a slider phone if possible. I’ve also relocate to 23222 in RVA. How to obtain a safe link cell

  493. Dawn says

    I got the regular minutes on my new phone but it deducts time every time I text, therefore my minutes are gone. I was informed that it would be free text and when I try to contact them it is so difficult, there is no email for help, no chat, nothing but an 800 number that gets you either on hold or they are closed. what is the dealll

  496. Richard Tovar says

    My Son go to a Higscool and he realy need Internet for his homework. In the name of my Family and my self, Thank you, for any help you can ofer to ass. (the Tovar Davila’s Family).

  498. Kenyatta Collins says

    My Safelink Samsung phone is not working. My buttons are not working. Where can I get it repaired or do I have to replaced it? If I must replace it, what must I do? If I must get a replacement, I would like the same Samsung model I have now.

  499. Isabel C Hinojosa says

    I received a flyer from your company Safelink but I already filled out my application on 10/2/15, I would appreciate it very much if you could check into it. I really need the phone considering my husband was diagnosed with cancer and we have to deal with several appts and we need it for transporation. I need the help.

  500. Vanda crump says

    I’m on ssi and snap .I have medical problems so I need a phone so I can get a hold of my doctor and get Ride to go to them

  501. Gregory Pellegrino says

    I am trying to get a Kyocera smart phone from Glink wireless… not sure what service to sign up for. Please help!

  502. Robin Iver says

    I had a free cellphone for 2 months with safelink and it was stolen 1 month ago. I didn’t know the number and called to report it 7 times but the overseas people in your customer service said I have no account!

    Please help me get a replacement. I need the phone desperately.

  503. Nancy Davis says

    most of my contacts is family,and doctors appointments been had this government free phone a long time can’t afford a new one,how can i get a better free government phone at no cost.

  504. John Lazzari says

    In late June 2015 I applied via internet for the free cellphone via Safelink. Shortly after that I received from Safelink a letter asking me to send in a copy of my Income statement from Social Security and I did so. We have never heard anything since then and am wondering what I need to do. I am also a Disabled Veteran.

    Please let me know.

    Thank you.

  505. sue gentry says

    My income is 600.00 per month. I have food stamp assistance and can no longer afford my cell phone bill. I wanted to see if I qualify for a free phone. please respond if I am able to get one.

  506. edward kaminski says

    i request a LG840G phone. you were out of stock on 8 07 15 when i called for a replacement phone.

  507. Linda says

    I’ve heard that a household can get more than one free phone. Is this true? If so, how do I apply for an additional phone for another family member?

  511. Timothy Redman says

    i am 16 years old and my mom got a phone for me but shes not letting me get it so im trying to get my own phone

  512. Bill Gallimore says

    I am having trould tex in surry country
    like to talk to you about the new thinks yall put on here

  513. Lucy Kazalee says

    I’ve been researching different websites trying to familiarize myself with the free mobile services available. Due to some unexpected health issues I’m currently unable to work. A friend let me know that the government offered this free to qualified people. And your website has been very helpful. Thank you so much! But I have to say I was shocked at some of the comments people actually send you! I was so thankful and couldn’t believe that free mobile service was even available! And to see so many people complaining about something free just was so unbelievable! You people that update this site must be saints! Lol! People never seem to stop wanting more more more!

  514. Abdullah FNU says

    Dear sir or madam, I came new from Afghanistan I am refugee in Durham NC.
    I need to apply for the free phone program. Thx

  516. Louise Bell says

    I have sent in the my proof to get a phone. I have not received a phone. you gave me a id. 8272070. would you let me know what the holdup is . Thank you Louise Bell.

  517. steve smith says

    I have been trying to get this stupid safelink phone you sent me to work.. I have spent a week trying toactivate and make falls from this phone for a week.. I spent two hours on and off hold nothing was accomplished.

  518. susan gatewood says

    Who and how do I notify someone when i no longer qualify for public assistance? Case is being closed….so I do not qualify for the free phone any longer.

  521. kathy jones says

    My safelink phone I have had for a little while and today it’s sayingUnregistered SIM , I don’t understand ….what do I need to do?

  522. Bill Harnage says

    Not a reliable phone. Constantly getting message “Emergency Calls Only”, even at home. Also getting a lot of messages from people I don’t know that I have to spend time deleting. If I accidentally view one I am charged a minute of air time. I’ll be looking for another phone service.

  523. Lisa L says

    The worst company ever! 2 months are out of my life))) Was constantly on the phone with Safelink. Every day get different information. Service is listed as active, but still haven’t received any phone from them. Do not use this horrible company!

  525. Marcia D Lambert says

    I have tried repeatedly to apply for a phone through Safelink for 3 yrs. Unsuccessfully, mI might add! this last time i applied in June. submitted my proof along w the required piece of paper AND wrote my enrollment number on my proof….. Nothing! Two wks later I recieved the same letter, wanting proof AGAIN and sent it back AGAIN w my enrollment number once again…… 2months later i am still waiting w/o any explanation but my application is pending!!! this is aggrivating!! what do I need to do to get a REAL person on the customer service line? Why can’t my app EVER be processed in a timely manner?
    And NOW, when I try & post a comment, this thing is SO stupid, it tells me it is a duplicate comment & wont post it! IT IS NOT!!!i am losing ALL patience w SAFELINK the longer I wait on satisfaction from them.

  526. Linda Wilson says

    I need to upgrade my phone, I have the small one, I have text but can’t use it, I have trouble with my hands , and the phone is so small I can’t text

    • FreeGovernmentCellPhones.net says

      It looks like they may have changed their phone number. We’ve updated the page, but here is the info:

      For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
      For Technical Support ONLY: 1-800-378-1684

  528. becky carter says

    i have reduced medical thru coventryone. is that the same as medicaid? or will it help me qualify for a phone? on the income i have questions. do i have to include my husband’s income? we have a rental house but do not make much profit from it, after taxes, insurance and repairs. someone can call me at 712-210-****

  529. Carole Allen says

    I’ve heard many good things about safelink. Please help me to be able to receive my phone. I appied before and I was approved. But I never got it.

  530. DENISE RUDDY says

    I would like to know how much money is considered low income, also I don’t have any gov. help but I don,t have a car and I do have a disabled led I had a hip replaced and when I went home I fell and broke my femur and they had to wire my bone and one of the wires is growing into my bone causing extreme pain in my back down to my knee. I do take Cabarrus transportation for my DR . appointments thank you for reading and I hope you can answer this question

  535. paula says

    Please READ before you post your comment. It is unbelievable the questions asked here when it is clearly stated over and over that this sight is not affiliated with the individual phone service providers. This site gathered all the necessary information in one place so you can make an informed decision regarding which service provider to choose. They CAN NOT ANSWER your questions about your service, minutes or any other problems you have with YOUR service provider. Direct your questions where they can be answered. Asking how you get a phone or can you help me get a phone is completely covered on this site. It’s like asking for a glass of milk when it’s sitting right in front of you. I do not have anything to do with this site. I am just simply trying to choose a service provider and had to get this off my chest. Take a little time and inform yourself so everyone’s time is spent productively.

    • FreeGovernmentCellPhones.net says

      Thank you for that Paula. And, this is after we simply delete most of the question that simply say, “How I get phone?” In addition, we delete dozens of comments a day that have the commenter’s personal information: phone number, address, SS#, etc. Please everyone, these are public comments.

  536. Satoshi Nakamoto says

    Hi,

    I qualify for a safelink phone. Any Idea if I can bring my current Tracfone into the Safelink program?

    Not finding any answers on Google!

  539. Elsa Navejas says

    I received a flyer for the second time asking for proof of my program or incmoe and just want to follow up to make sure you received the first one I mailed out to you because the voucher number is is the number again.
    Do I need to complete another one?
    Thank you,
    Elsa Navejas

  540. Jack says

    My local phone co. offers lifeline assistance for a landline(not sure if it’s free). Is one allowed landline assistance(local phone co.)…and a lifeline cell phone via Safelink, or do I have to go with one or the other? I’m in Kentucky.

  541. Heidi Leibrook says

    Have had my Motorola trac phone for some time now and it’s been great. Showing signs of wear and tear and I need to get another one. How do I do that thru safelinkwireless?

  542. Maxine McKinstry says

    I received a letter from you say you want Id that I don’t have to receive and keep my phone I receive social security and medicare not medicaid

  543. Michael Patrick Melvin says

    I am in need of a phone due to the fact I have no ability to contact employers about job oopenings. CAs well I can get friebds to transport t work. I just need an opportunitybto show mymdoo

  545. daniel varney says

    APPLED THR U A SAFE LINK REP HE SENT A COPY OF FOOD STAMP CARD HAVE NOT HEARE OR RECEIVED ANY THING NO PHONE NOTHING THAT WAS A WEEK AGO ,DANIEL VAR EY HC ** box **** digress ** ***** 304-752_**** please reply how long does it take the REP said I w as approved and should have received phone by this,Mon or Tuesday.

  546. daniel varney says

    Was approved for a phone ,have not received it. A safe link rep sign ed me up and said I was approved have yet to receive it . Mailing add is ****** e-mail is *****@yahoo.com this was last thru . Again my name is Daniel b Carney please respond tks

  547. Tammy Wheeler says

    We had this problem too. We kept calling several times to get our minutes back. They had us put in all kinds of #’s in our phone & said it would b there about 3rd of the month. That was about 3 years ago. STILL NO MINUTES! We gave up.

  548. GG says

    Why have you stopped giving US Veterans free phones? You offered it at the VA clinics with 500 free minutes a month for 5 months, then 250 minutes going forward. This was not explained to me that you could stop the promo at any time. I feel as though this was a scam and I want to know why it was done.

  549. Robert B. Martinez says

    Hello, my safelink number is 505-310-**** I just received my replacement phone at the end of july and I have not received my minutes in august nobody seems to know what to do, my d.o.b. is 12/28/68 please fix it I am a vet and I need the phone for doctors appointments and interviews. again no minutes have been added to my new replacement phone telephone # 505-310-3867 and I need them, nobody seems to be able to help. this is the one chance I got today to fix the problem of not being granted my august minutes because I have no other phone or computer access but once in a great amount of time, because it is so difficult to get a American speaking person to help in technical I have not received my minutes for August and I greatly need them. I is soo difficult to get any help with these phones because nobody seems to know what they are doing, Help please.

    Thank you,

    Martinez, Robert B.

  550. Guangchao Zhou says

    I applied online. it did not give an option to choose plan 1. It only offered 350 min plan with no carry over. How can chose plan 1. I live in NYC.

  551. Michael Dameron says

    wife and I have safelink phones. Applied for them at Walmart about 6 months ago. We don’t have any of the programs listed on this page. I am retired USAF and receive social security. Wife is disabled and receives social security. Are we qualified or not. If you can’t answer question, please give me a phone number or email address for a real person to discuss the criteria.

    • FreeGovernmentCellPhones.net says

      If you aren’t on the programs listed above, or qualify based upon low income for your state, then no, you are not eligible.

  553. Janice SImmons says

    My son has a mental illness and is unable to work full time and makes below the poverty line…He lives with us. Does he qualify for a free phone? He is not on a government plan at the moment….

    • Free Government Cell Phones says

      This is an unusual case, but we believe the basic rule still applies: He would only qualify if he already participates in one of the qualifying government programs OR if your household income falls below 135% of Federal poverty guidelines. You can find out more information on this page:
      https://www.freegovernmentcellphones.net/basics/qualify

    • Renee Jaramillo says

      I had a lifeline link phone with this company before but in a different state. I no longer have the phone though it in vegas. Is there anyway i can Get a New phone here in hawaii now that i live here in hon. Judah

  559. linda gibbs says

    I received a cell phone however, it has stopped working the number I was given belonged to someone that person had it turned off . Someone called the phone asking for the person I told them that person did not live here even though they were told it was the person’s number, needless the next day my phone was off

  560. thomas s boyd says

    Twice I have faxed a copy of my LINK card, and the status does not reflect this. It has been a month since applying, and another seems likely before I receive a phone. Employment and social losses have occurred as a result, and I could sure use a phone. I have not heard from Safelink in any form, incl. the SASE site indicated I should have received two weeks ago. Can anything be done to expedite this process?

  561. myrna says

    I HAVE BEEN TRYING TO CONTACT SAFELINK FOR A WEEK AND CANNOT REACH A PERSON.
    You can’t reach technical, you can’t email, you can’t reach customer service.
    I’ll bet I can reach the Consumer Protection Agency.

  562. cecil casto says

    I had safelink wireless and I replaced the phone with a new tracfone and lost my free phone and minutes until now ihave tried to get my phone back but I was always was told I had a free phone I still qualify

  563. K.H. Nielsen says

    Safelink does not work in Blaine, WA due to its proximity to the Canadian border. I requested (online) the lower minute “Calling to Canada” plan, hoping I could then use THAT to call in the black-out area. They never changed the plan. It is IMPOSSIBLE to get through to an operator to ask a more involved question. I spent hours going through their webpage and their automated phone lines and still was not able to resolve my issue. The phone is fairly useless, therefore. But Safelink is still getting paid by our government and its hard-working taxpayers.

    I finally gave up trying to contact Safelink by phone or internet. I wrote them a letter stating that I wished to cancel my service, but they did NOT cancel it. Two months went by and postcards kept coming from Safelink stating that I need to use my phone once a month to continue service.

    I contacted the FCC and filed a complaint. I believe that Safelink, by not being accessible and not following through on the “use once a month” rule, is committing fraud. I filed the report on the online FCC site……and surprise! Within a couple of days I got a phone call from a Safelink representative acknowledging that my account was cancelled. It took a call from the FCC to get them to respond! Multiply my experience by the thousands and thousands of other people receiving services….or NOT receiving services as the case may be? There is definitely too much room in this wonderful and much needed program for greedy companies to take advantage of both the taxpayers and the Lifeline customers.

    In addition, the Safelink representative said that there was a way to get through to a representative at Safelink. “How?” I asked her. “Well, you just have to push the right combination of buttons,” she replied. “What combination is that?” I asked her. “Uhhh….I don’t know,” she hedged.

    As citizens and consumers, we need to let the FCC and our government know about the difficulties we are experiencing with the different Lifeline programs. Stand up and fight for the services our government has most generously provided for us and is PAYING for.

  564. in the know says

    so what do you do with all the recordings and manuscripts of activity on our phone? can i request a copy of all my activity on my phone? why else would you provide everyone with free cell phones? for decades all the government wants is to take take take and money money money. all of a sudden we feel in the giving spirit? look i dont mind i have nothing to hide and its your perogative and also im knowingly and gratefully accepting your services. however we have rights to request all personal documents and i would greatly appreciate if someon ecould contact me via email and direct me on how to receive these per personal files. thank you so much and god bless our nations forefathers.

  565. Araceli juarez says

    I have a cell phone from you but it’s been almost a month that I don’t have service can you check and let me know what I need to do. Thanks

  567. TINA SMYTH says

    HELLO MY NAME IS TINA SMYTH…. SO I WOULD LIKE TO GET FREE CELL WIRELESS BY SAMSUNG INCLUDES WITH CAMERA AND VIDEO AND TEXTS TOO WOULD YOU PLEASE CAN YOU GIVE NEW CELL SAMSUNG AS SAME PHONE NUMBER 585-969-**** BUT I JUST WANNA THAT ONE INCLUDES CAMERA,VIDEO,TEXTS TOO PLEASE SAFELINK ? THANK YOU .. FROM TINA SMYTH…..

  568. kelly says

    ive been with you all for four years and never had trouble until these last five months trying to get minutes on my phone is like pulling teeth you all said you needed my proof i have sent it twice and im still waiting where are my minutes? can someone please help me in this company!!

  569. Hansa Amin says

    I am 75 and have applied last month for safelink freeGovernment Cell phone and yet I have not heard / received anything from the company.Doesn’t this company believe in courtsey call to its customers? My husband had such phone from Assurance but he discarded it last year since the model was so disgusting that he threw it off and is without for nearly 15 months.His number was 978-305-****. Is it for this reason that my application hasn’t been attended? Let me assure that this will be the only phone between us. We do not have any free/ otherwise any phone with us.

      • Karen Tocher says

        Sounds good? Good luck? she does not need luck, she was clearly reaching out for help navigating the system and you failed to respond appropriately

        • FreeGovernmentCellPhones.net says

          Everything needed to get a phone in every state from multiple companies is on this site in clear, easy to understand instructions. Every free hundred times we see a version of the question, “I want a phone” or “How do I get a phone” we can’t help but reply in a lighthearted fashion, rather than once again tell someone to read the page they are on.

  572. BETHZAIDA GONZALEZ DOMINICCI says

    I lost my Safelink phone some time ago. I called to get a replacement one, and they are asking for the Telephone Number. I don’t remember it. All I have is my Customer Number. How can you help me get a new unit if I don’t remember the phone number? It should show up when I give my personal information and/or the Customer Number. Do I have to purchase a new unit? It doesn’t make any sense.

    • FreeGovernmentCellPhones.net says

      It doesn’t make any sense to us either, but there’s nothing we can do to help since we are not associated with any cell phone company. Sorry.

  573. Sharon Dotson says

    I have made many calls and I was either told my phone didn’t come from there, or auto. Service stops? I have the box, serial number etc. I have had trouble with phone stopping(sticking in place) have to reset by taking battery out? It will not let me do correct spelling, or how I want to spell (and it is not because of misspelling).I am on disability and appreciate having the phone on when I go anywhere. I text because my daughter says it uses less minutes and I always have some minutes left over monthly. I have had to call road service a couple of times. I do wish it was more in date, my daughter uses a phone she has to look up coupons etc. at a store ,it really saves money. I am thankful though for what I have if it can get fixed. I have been away to Doctors and it wouldn’t work. Thank You for your time I hope I can get help with this. Sharon
    Sharon Dotson

    • Christina says

      Try going to add airtime on your phone and when it asks for the airtime pin just enter 555 & answer no to the question do you have a promo code. That should force any minutes available to you onto your phone.

  575. crystal says

    my phone was turned off the night before the 1st, I turned it on this morning at 7am but my minutes didn’t show up. I have plan 3 and I was wondering how do I get my 250 minutes to show up today?

  578. Earlene says

    I am looking for a flip phone, which companies have flip phones. I do not need anything fancy, just a phone to have when I am outside of the house or in my car for emergencies

  579. Matthew says

    I’d like to check on my application . My ex-wife and I lost our phone. I would like another, please.
    Thanks

  580. Mike Carr says

    I washed my phone and have been trying to call you guys to get another one. But I cant seem to get a call in to a human. Please Help!

  581. Mike Pontius says

    I’ve received my new phone and activated it. I have a question regarding the number. When I try to call the phone from my land line, I have to enter 1 and the area code. Is there some way I can localize this so those who call me from nearby will not have to use the 1 and area code?

  583. stella west says

    sent in paper work about a month ago.just wanted to see how long it takes before you find out if i qualify

  584. Julie LaPlante says

    I’m still waiting for my minutes. you ask me to let known if didn’t get my minutes.

    • FreeGovernmentCellPhones.net says

      That seems to be too long. Wish we could help but you have to contact Safelink.

  585. Sharon Riddle says

    I am interested in learning about the government subsidized cell phone program. I live in I live in Illinois and meet the qualifications. I wanted to know if I can keep my current phone number and the quality of the reception.

  586. Steven Holland says

    I’ve fallen on hard times and a phone would greatly be appreciated as it would be of help in finding a job.

    Thank you for your consideration
    Steven Holland

  587. bonnie laplant says

    I HAVE BEEN TRYING TO GET THE FREE LOW INCOME PHONE, BUT SOME ONE KEEPS TELLING ME THAT I DONT” QUALIFY, BUT i DO , SO I JUST WANT TO TELL YOU THAT YOU HAVE BEEN THE WOSTED COMPANY I HAVE EVER DEALT WITH @ I AM GOING TO LET PEOPLE KNOW AS WELL,

  588. harold ayers says

    i have been waiting over 2 months and no phone or answer i have sent all paper work as you wanted still no response from you i have talked to people who are still waiting after 4 months why

  589. Zoann Smith says

    I have been holding for over 45 minutes to take to a representatives it’s about some document they want me to mail in. Obama didn’t state that i his speech, about these documents you all stated is there a CORPORATION OFFICE I CAN REACH ASAP THANKYOU

  590. Amy says

    I have no one living within my house who has a safe link cell phone. Living with acute liver disease, why can’t I apply? Amy Springer **** Westminster street apartment one.

  591. Sharon Ashworth says

    I applied for your free cell phone and have not received the envelop for the information in order to get the free cell phone. HOW COME????????????

  592. Jason Champlin says

    Want to see how cheap I can get internet and free phone services.I have medacad.

    • FreeGovernmentCellPhones.net says

      Not sure what medacad is but if you are on Medicaid, you qualify for a free phone. CLICK HERE to begin with a list of providers for your state.

      To learn about broadband internet for under $10 a month, CLICK HERE.

  593. tiffany cottrell says

    I need this phone so i can make sure important poeple such as family and doctors can get ahold of me.

  594. LaTisha Donson says

    I need this phone to use for my kids and family, because I don’t have a house phone.

  596. evelyn says

    I have two kids, teens with autism, who get SSI. Would it be possible for them to get a phone each?

  597. Sandra says

    I tried to get a safe link phone but they said I applied to another co. and I didn’t now they say I have to wait til. July to reply for safe link is not fair

  599. sharon snipes says

    Today I called to activate my phone with safelink and was told it was already activated. So I asked if I could keep my number from my assurance phone and was told they had to deactivate my safelink phone so they could get in touch with assurance so I could keep my assurance number, and when my assurance number was turn off, then I could try to make a phone call. I tried to make a phone call and was told my phone was deactivated. I have tried many time and couldn’t get a person. Now both phones are turn off. I need customer service to email me with a number that I can speak with a live person.

    • FreeGovernmentCellPhones.net says

      It sounds like you have Safelink’s phone number. For contact information on Assurance Wireless, please CLICK HERE.

  600. Gary White says

    Need large dial phone. Mother n nursing home, no text required does not have to be portable

  601. denise perry says

    I submitted a application in Nov 2014 with a Salvation Army logo on it and never got it.
    I am unemployed, and because of medical condition I need one.
    The address was ****** Street Northwest, Washington D C 20001-2782
    Denise L Perry

    So can you send two application forms to me with a self addressed stamp envelope..

    *****@gmail.com

    • FreeGovernmentCellPhones.net says

      We’re sorry, but we cannot send applications as we are not a phone company. You will need to contact Safelink.

  602. david lara says

    troubleshoot load my mobile minutes pin code problem I don’t know code puk

    • FreeGovernmentCellPhones.net says

      You need to contact your provider (Safelink?) to ask them for the PUK. Have the serial# of your phone ready.

  603. Edward Jimenez says

    this so confusing i just need a govenment phone without all the head ach

    • FreeGovernmentCellPhones.net says

      If you qualify according to the criteria in the article above.

  605. carolsusan angel says

    Somebody stole my safe link phone my number for the phone is 706347**** can I please get a replacement phone and please cut the service off of this phone

  606. Stephanie Bruni says

    I put my app. in several days ago, I have been awaiting for the envelope so I can mail in my proof of income. I have yet to hear anything so I can get closer to being able to get a phone. I am disabled and have been since 2007. I only have an income of 832.00 a month. How long will it be before I know if I’m eligible for a phone?

  607. Mark Rushing says

    Recently, on Thursday May 7th, I accidently lost my Samsung cell pocket phone on a city bus. It must have slipped out of my pocket that day. I was very satisfied with it for over 5 years. Now, I’m very worried that I wont be able to stay in touch with my family because of what happened. What do I do? I’ m physically disabled in a wheelchair . I don’t have a landline at all. Most of my SSI (85%) goes to my rent. That leaves me with $85 dollars per month. I never had to pay monthly service for cell phones at all. Could you please help me?? I cannot get a part time job to help pay bills and expenses. Please help me.

  608. Dianne Sullivan says

    I have a Safe Link phone # 941 225 ****. My phone has been misplaced for months I couldn’t find it anywhere. It just showed up after my 12 year old cleaned her room!!! Is there any way to receive my missed out minutes. If not I understand but I was hoping. Please Advise.

    Thank-you,
    Dianne Sullivan

  610. Betty Russell Carter says

    I lost my phone and I’m having a hard time getting a number then your telemarketer acted as though she didn’t care can someone help me find this number so I can get replacement phone thank you in advance

  613. kelly bossie says

    I have three children and am in dire need of a cell phone. Thank you for your time. I had one last year 2014 but won’t renew my phone at this time. Could I please get another phone

  614. brittany says

    Hi,my name is Brittany Davis.How can i get another safelink phone because my year is done gone on my phone..My year was Jan 1,2015 on my safelink phone.I been trying to get a new safelink but they say i can’t over the internet.

    • FreeGovernmentCellPhones.net says

      We don’t know why they would say you cannot get one over the internet. You can try another company.

  615. mary haithcock says

    my cell phone charger sometime does not work when i plug it in to charge i have to kinda move it till it ctonnects so it will charge is it the charger going bad or what? help!!!!!!!!!!!!!!!!!!thank you for your help.

  616. Elaine Rainbolt says

    I have a assurance phone that runs on Sprint but I can’t get signal at my house. It always cuts my phone calls. How do I get a different service and change phone

  617. Ullesis Howard says

    I have a safe link wireless phone and the minutes are no being reloaded to the phone monthly should I reapply for another phone?

  619. Iraida says

    I have not been able to get my minutes on account my phone is damaged. I have charged it, it does not turn on. I am inquiring about how to get another one since the current phone is so old & one of the first that was out. I have been trying to call in numerous times and your automated systems is horrible. My Safelink # is 786-953-****. Please advise of what I need to do or if another phone can get sent out.

    Best regards,

    Iraida ******
    *****@yahoo.com

  620. KEITH says

    I AM DONE FILLING OUT THE APPLICATION,AND ITS SAYING MY ADDRESS IS INVALID,I GET MAIL EVERYDAY AT THAT ADDRESS IVE CALLED CUSTOMER SERVICE AND THEY ARE SAYING THAT MY ADDRESS IS NOT IN THE US POSTAL SYSTEM? I GET MAIL THERE EVERYDAY!!!! WHAT CAN I DO?

  621. Sandra says

    Hello I am the same Sandra who commented below. My phone service was cut off this month without warning, and SafeLink/Lifeline/whomever did not contact me to tell me that it was time for my annual recertification which is why I am only guessing that that’s the reason I haven’t gotten my minutes this month. I believe that is against the law will somebody please help? I have a lot of health issues, and I need minutes so that I can make doctors appointments this is very urgent somebody please get back with me please!!!

  622. Sandra says

    Hi my phone number is: 682203****
    I I am in the same boat as Allen Williams. I am a low income individuals on food stamps/Medicaid, what have been cut off without warning. I CANT CALL anybody not to customer service or anyone else! someone please help? Will somebody please help me? Please? Where are my minutes at???I have gone to the TracFone website, and tried to use their chat feature–because I can’t call the customer service–and that link of course does not work so I cannot speak to a live agent. I need somebody to help me please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do I need to re-certify or what? Help!!

  623. allen williams says

    my cell number is 478-299-**** I have not received my minutes since February I am on food stamps and should get 250 minutes but have not PLEASE add my minutes nothing has changed and all information is still correct
    cannot seem to connect to any department that will tespond can anybody do anything ?

  625. sabrina says

    im 17 with a baby i get food stamps and medicad for him and myself why cant i get the phone?

    • FreeGovernmentCellPhones.net says

      There is no reason you cannot get a phone. You qualify, unless someone else at your address already has a Lifeline phone.

  626. Victoria Jackson says

    If all possible I would like to change my plan from 125 minutes to the 250 minute plan if I can.

  627. tammy oconner says

    my mom has a safelink phone but its about six years old it has quit working and she lives along I was wondering if she could get a replace ment incase she had emercery so could call 911

  628. nandi sankofa says

    on march 31, 2015 the 250 mins. was loaded at 11:50 and took 11 mins. from the 250. It’s suppose to load after midnight. The folk that control these government phones treat the poor however they choose. There is no one can be called concerning their illegal practices. It’s sad My complaints may never be seen.

    • Toni Lyn says

      I received a LG306G Tracphone for my birthday, December 16, 2014…
      The saddest part of that is, I have not had service since….
      It is now April 2015 and I have to make another call to customer service….
      I was told that I could not keep my phone number, although, pitch says I can…
      I had to get a new sim card programmed with my number…I had to use a temporary number until I received this Sim card in via FedEx…i was being chatged .30 per text, although 1000 text free per month.
      well, being the holiday season, it was December 29th when I received the card…I had to call to activate…why was this not done before card was sent…I had no way of activating card til neighbor returned home an et me use their land line…so, I got that issue fixed, January 2, 2015 my service was canceled because computer indicted I had two services…ah, my temporary number for two weeks, go me canceled…by this time, my paitence, non existent…phone gift giver was not happy with having spent the money and me not using the phone, so gift giver called….got me 250 minutes..and still got charged for text…so 250 minutes did not last long…and yes, it is after first and I did not received the 250 minutes…
      Really, I was upset in December, and still having issues with service five months later, April…
      People I know are getting 500 minutes and I can’t evenget one…
      🙁
      🙁
      🙁

      (

      • Peggy says

        If you are talking about Safe Link…..THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. They can’t even transfer a phone # without deleting your mins and then telling me I need to purchase mins because I used them all! This happened again when a replacement was sent and is not even the tip of the iceberg of problems. Their customer service has no clue what is going on with anything..There is no way to speak to someone in the US and it costs mins to call their “corporate customer service”, most of them being nasty and not knowing much more that the 611 reps. They give me complimentary mins for all the aggregation they have put me through but end up using them up when I have to call with a problem!! I just received another 600 mins free but replacement phone is not working right can’t load music and at this point just looking to find another carrier. I would never recommend this company to my worst enemy! If thinking about buying tracfone or safe link, think very hard because if you need customer service your in for a fight, This has been going on for 4 months now, just 1 problem after another.

  629. robin schabo says

    hi, I am interested into getting a free phone. I get food stamps for me and my family every month and I live in Jonesville nc. will I get good service here and in other towns around me?

  630. Kathleen Varney says

    I lost my charger, where can I get another one. I found one for a car, but I don,t have a car.

  631. Katherine Cole says

    I applied for free cell phone through Safelink on March 11. The email says ‘Pending’. Tried to send required info but it was returned marked undeliverable. Haven’t received any other reply. I tried to reapply but it says I’m already in the system. Can anyone tell me what I need to do?

    • Peggy says

      I recommend you call another company and tell them that your problem, tell them you would like service with them and see if they can get it straightened out for you . Hopefully they can. I am trying to find another company myself right now because I have had nothing but problems since Dec. and have had enough with their customer service! You cannot talk to anyone in the US and between their system being so slow and the heavy accents of the reps it takes forever on the phone. They end up giving you answers for things you didn’t ask about and never do answer the questions you did ask. WORST COMPANY I HAVE EVER DEALT WITH!!! I had read something within this website (trying to locate it again) that says a new company can do this for you without a new application, even though they don’t tell you this. Search around on google to see if there are search words that would bring you back to this site but to a page that will give you this info. I’m sorry I didn’t save it because now I have to waste the time to try and find it again. If I do I will post it to your comment. GOOD LUCK

  632. virginia hinton says

    It have been almost three month thank you for your have long will before I know

  633. susan butcher says

    I would like to get my mom into the Safelink free phone program when she gets on medicaid. What choices of phones would I have and which would you recommend that easy to operate and has larger buttons to press. She has dementia so it’s a challenge. Thank you.

  634. Penny surrett says

    I’m recently homeless but don’t receive state assistance I live in nashville tennessee an need a phone

  636. Linda wahl says

    My mother is 86 years old she stays at hunter hill nursing home in rocky mount north Carolina some one stole her phone how does she get another one her phone number is 252-885-****.
    Is there anyway to ping or locate the phone

    • FreeGovernmentCellPhones.net says

      No, I’m sorry, but there is no way to that with these types of phones.

  637. Michelle Maria Warne says

    I do NOT have a Safelink landline anymore. That is why I need a cell phone. I am 71 years old and no one lives with me except my dog and cats.

  639. John Linke says

    Hello, I have a safe link phone and for the past 2 or 3 months I did not receive my 250 min. and this month I didn’t get any and now I might run out soon and tried to put in code 555 and it said I had no updates please contact me back with info.

  640. lora taylor says

    My old safe link broke nd now I dnt know what happen to it..so I’m interested in getting another one because I neep a phone in my house hold.

  641. suzanne Nichols says

    i am trying to get a user manual and or instruction sheet, as I don’t know how to use this safe link phone.

  642. Donna Davis [enrollment ID 4926674] says

    I got safelink while in Michigan but have since had to move to Ohio. staying with my daughter while I got over a bad fall. I am now able to move to Arlington Manor, a HUD apartment complex, in Arlington, Ohio. Do I have to completely reapply since doing the recertifcation wouldn’t accept my Ohio info? Can I get a bigger phone, this one is very small for an old lady of 80 to use?

  643. David Fountain says

    I had a bout with my heart couldn’t get a hold of 911 in the campground where we were staying. Drove myself to the hospital. I lost my phone in the process had 1600 mins. on my phone from the rollover program. The phone was replaced but they would not give me my minutes back and can celled my rollover program. But now give me 125 mins a month now. and said the rollover plan no longer was offered. This is such a scam if ever I saw one. Very unimpressed people getting rich on the backs of the less

  644. Linda Mattix says

    Safelink has become useless. Calling customer service is a joke. You only get a computer no matter what button you push. My charger went bad and after trying for 2 days to contact them via their several phone numbers I sent an email. I received a response 2 days later telling me my one year warranty was expired and I would have to buy a charger. Exactly how does a warranty expire on a free phone? Currently looking for a new provider!

  645. Joyce Pejakovich says

    My phone was stolen when I was in Illinois visiting family. A police report was made. I need a new one. I hope that you can help me. Thanks Joyce.

  646. jeffrey beasley says

    I have lost my phone and need to see if I can get a replacement. Also if u have any phones with big buttons because my eyesight is poor

  647. James Stewart says

    James do not have a cell phone with this company. he has one but it through straight talk.
    Thank U

  649. Steve says

    *For those of you who have not a GSM
    but a CDMA phone model*

    Your also able to bring a CDMA phone to
    Reachout Wireless. –
    https://www.reachoutmobile.com/

    Via Reachout’s FAQ-
    https://www.reachoutmobile.com/faq

    “” You are also able to use a different phone model with Reachout Wireless™ service. There are restrictions on the type of phone you can use. Phones must be a CDMA type phones. These phones are very common and inexpensive. They are available at almost all retail wireless locations in your area. Inform the retailer that you would like to purchase a CDMA phone and that you DO NOT want it activated. Inform the retailer that you have active service, and would like to purchase just the phone equipment. You may contact us online or over the phone prior to purchase to verify if the phone equipment is compatible. You may also choose to purchase a compatible phone from us. ReachOut Wireless™ provides phones starting from as low as $15 up to $189, depending on the make and model you desire (including shipping). “”

    The hot deals offered to our existing customers are the best in the market. Visit our Upgrade Phone page at-

    https://www.reachoutmobile.com/phone_replacement/phone_replacement.php

    for more information.

    So there you have it, BYOP to at least TWO Lifeline service providers.
    GSM and CDMA phone models…

    Thanks, Steve

  650. Emily Steen says

    I have a safelink phone and want to change the amount of minutes I get from 250 to68 how do I do that

  651. Kathy Stevens says

    I require you’re help! My zip code recently changed…It was “97006” it is now “97003”! I can not sign up for the FREE cell phone as “97003” is not recognized in your system. I tried my old zip code but it auto changes it based on what information is at the post office in Oregon.

    Please advise. I am scheduled for surgery on Monday Feb. 23rd and am without a phone at this time…

    Sincerely,

    Kathy

    • Kathy Stevens says

      Hello…I have not received a response. Do you have any recommendations as to what I should or could do to receive a free government endorsed cell phone? I am qualified. I Know how to get one. I have taken all the steps to get one. This Zip Code question is a pertinent, as my previous zip code 97006 qualified. The new zip code (97003) is not recognized in any state for this program. The Post Office is a government based facility is it not?

      Please advise,

      Kathryn Stevens

  652. lawonha baisden says

    my mom does qualify for a government phone in ohio but we are looking for something out there like jitterbug with big numbers older people can not see those small buttons or screens with cataracs and glacomma I do not know why they do not come out with a phone government paid that help the older people who can not see advise maybe I am overlooking this government paid phone and if it is not out there can you tell me if there is a flip flop phone out there for government paid

    • Steve says

      @ lawonha baisden Hello,

      Yes I agree at least one carrier with at least one phone model of Big Buttons, Amplified Sound, Personal Emergency Response System should be offered in each state that Lifeline service providers supports.
      “This should of been a requirement of the FCC with the largest providers of LLSP in each state, just for the volume of subsidies received, I’m sure they are not in business to break even but profit through this program”.Where these phones would cost them to much profit money, for them to offer.

      These phones offered for free that you get hardly cost $40.00 new and they are not new but, bought in bulk recycled phones
      that are closer to $1.- $2.for them at bulk prices. Then they turn
      that $. little investment X 50,000 to 100,000 or more (maybe 10X more) in customers and at the (Ex: 250 Talk Minutes + 250 Text Messages = $9.99 charged to the government).
      So if my Math serves me right for a single applicant at $9.99 X 12 months = $119.88 then multiply that times 50,000 applicants = $5,994,000.00. Again say 100,000 applicants = $11,988,000.00. So they have employees a building and cell service they in turn have to pay out of this. So say the large company $11,988,000.00 – $2,000,000.00 = $9,988,000.00 (Remember might be 10X this amount).Then think about the up sales of minutes and phone model offered to Lifeline customers, of which say 1 in 5 participate, along with Federal, State, County and City subsidy, tax breaks, along with all the loop holes this Government allows.
      I feel like every $100. in subsidies $90. is pocketed by them.

      March of 2009, 8 million government phones were in circulation so what’s this now 6 years later in 2015. November 2013, $2.1 billion US dollars that had been spent in this year on the Lifeline Program. Is it even written in the FCC rules that indicates you have to be a legal resident of the United States to qualify? Private carrier companies that were partnering up with Lifeline are now making profits in the millions off a program that was designed to help the poor have a second chance in life and was funded by the middle-class Americans who are not only paying for their own phone plans but also for the phone plans of the poor in addition to profiting the rich. Who is winning here? It seems that although it is benefiting millions of American households in the United States today, it is also making billionaires even richer.

      It is as though we have regressed back into the days of Kings and Queens and the middle-class is paying taxes to line the pockets of the extremely financially advantaged Royal class. There is no free in the US cause someone is always paying and when money changes hands the one’s with the biggest hands get the most. The US people should not want a minimum wage but a maximum limit to the excess the rich have and keep. The rich siphons off money of the US’s economy and hoards it not putting it back in to jobs, circulation and inter-structure. Yet the majority of us are living pay check to pay check.

      lawonha baisden there’s two routes you can take to help your mother.

      It all starts with going here –
      https://www.freegovernmentcellphones.net/states/ohio-government-cell-phone-providers

      Work down the list going to each Lifeline provider website and read what they offer in a phone upgrade and how much it will cost. Remember to make sure to note if their service is GSM or
      CDMA, in the U.S., Sprint, Verizon and U.S. Cellular use CDMA. AT&T and T-Mobile use GSM.
      These are the big 5 where all wireless signals come from, no matter where down the line you eventually go with for their service, it will come through one of these major network towers.

      GSM- It’s much easier to swap phones on GSM networks, because GSM carriers put customer information on a removable SIM card. Take the card out, put it in a different phone, and the new phone now has your number. GSM networks have simultaneous voice and data. Not all sims cards work in all sims phones, it has to be on the same network as the branded phone or met contract obligations for a sim unlock ,unless it was sold unlock from the start. Frequencies and bands have to match also.

      CDMA- carriers use network-based white lists to verify their subscribers. That means you can only switch phones with your carrier’s permission, and a carrier doesn’t have to accept any particular phone onto its network. CDMA networks “EV-DO” or “Evolution Data Optimized”) also, generally, can’t make voice calls and transmit data at the same time.

      The CDMA vs. GSM gap will close eventually as everyone moves to 4G LTE, but that doesn’t mean everyone’s phones will be compatible. LTE, or “Long Term Evolution,” is the new globally accepted 4G wireless standard. All of the U.S. carriers are turning it on.

      Many Sprint and Verizon phones now have SIM cards, but that isn’t because of CDMA. The SIM cards are generally there for Sprint’s and Verizon’s 4G LTE networks, because the LTE standard also uses SIM cards. The phones may also have SIM slots to support foreign GSM networks as “world phones.” But those carriers still use CDMA to authenticate their phones on their own home networks. Remembering in the US CDMA carriers use network-based white lists to verify their subscribers.

      The problem is, they’re turning it on in different frequency bands, with different 3G backup systems, and even, in the case of the new Sprint Spark network, using an LTE variant (TD-LTE) that
      doesn’t work with any other U.S. carrier’s phones.

      The safest and sure bet is to buy an upgraded phone through one of the providers on your Ohio’s State page. (no question of mismatched) service technologies versa phone radio systems.

      If you can’t find an acceptable phone and your experienced somewhat or willing to use google and read a bunch. You can opt for a new unlocked GSM phone, I only know of Life Wireless offering the bring your own phone to their FCC Lifeline program.
      Life Wireless will send you a free sim card to use their service once you have signed up and been accepted. Again you have to research their service for a proper match of you phone purchase to their service frequencies and bands if your buying it elsewhere than Life Wireless.
      Its bring-your-own-phone policy says:
      Customers may also use their existing unlocked GSM phone by ordering a Life Wireless SIM card. This free SIM card can be inserted into the customer’s handset and activated
      for immediate use.

      I searched hard to find this following information for you and others to use – if you doing the BYOP thing. I believe it to be
      currant and complete but you better ask the LLSP for conformation before you commit to one based on my info.

      Wireless Frequencies and Bands
      AT&T
      850-(5), 1900-(2) MHz – 2G/3G/4G (GPRS/EDGE and UMTS/HSPA/HSPA+)
      700-(12,17), 1900-(2), 1700/2100-(4) MHz – 4G (LTE)
      T-Mobile
      700-(12) MHz – bought in January 2014 from Verizon, to be used for 4G LTE
      1900-(2) MHz – 2G/3G (GPRS/EDGE, HSPA+ PCS)
      1700/2100-(4) MHz – 3G/4G (HSPA/HSPA+/LTE)
      Sprint
      800-(26) , 1900-(26) MHz – 2G/3G/4G (PCS/EVDO/LTE)
      2500-(41) MHz – 4G (phased out WiMAX, moving to LTE)
      US Cellular
      700-(12), 850-(5), MHz, 1900-(2) MHz – 3G (PCS/EVDO)
      Verizon
      700-(13), 1900-(2) MHz – 3G (EVDO)
      1700/2100-(4) MHz – 4G (LTE) – currently building out coverage

      (#) as (1) = Bands in the above – other numbers = Frequencies

      lawonha baisden I hope this give you some insight and helps you, as well as others.
      See my replies below to other Questions to get a fuller understand of my experiences with Lifeline free phone and service – They start around Dec 3 2014 and come up in dates.
      my name is Steve
      This is my last post here on Safelink portal I’m going over to Life
      Wireless portal.

    • Steve says

      @Peggy, You have to sign up with a provider of
      the Lifeline service from your state, use the links below,
      go to – (& click on your state)
      https://www.freegovernmentcellphones.net/states
      or
      http://www.lifelinesupport.org/ls/companies/companies.aspx
      (using above link make sure you look at wireless not wireline or homephone service providers) if you want cell phone service.

      Check out each service provider for their coverage map and coverage at your address, I would call them or Email them to get a firm understanding of how good the service will be at your address and what major service providers towers they (piggyback) on or through to serve your address, and ask them if they have adopted the FCC project expanding into internet smartphones for the Lifeline program as of now or when will they be. (Most of them will make you use their own phone they supply you with, all set up and ready to use).

      If you check here on freegovernmentcellphones.net by your state and look through the Lifeline service providers offered for your state and go to their home site webpage of each one looking for their FAQ, so you can find information for special needs phones (hearing aid capable/ vision impaired), although some sites are very lacking in any information given – email them instead for answers about your special needs phone.

      You must sign up on their home page and supply the required info. and paperwork (I was required to take a Pic of my food stamp EBT card) and email it to them
      besides filling out the online form within their site.
      Make sure you print or write down your enrollment ID #
      cause that’s required to check on you enrollment status
      or contact them about anything later – Enrollment ID # is more important to them to identify you than your phone #,
      cause phone # comes later when you get the phone. Besides anybody you would call could get your phone #, but only you would know your enrollment ID # to verify yourself to them.

      Fill the form, supply the required info., pick your plan and
      wait for your phone to come.

      The hardest part of it is figuring out all the stuff they don’t say on their websites, like –
      *when your minutes start on what day every month.

      *How’s the service averages (bars on phone) in your neighborhood. (ck your neighbors to see if they get good cell service and who of the top 4 their service is with).

      *what phone you will get, and if there is an upgrade option. [That they are mostly recycled not new and generally low end phones with cheap components
      and features – dial buttons or screen dial buttons],
      (mine doesn’t have a camera & only 1 1/18″ w x
      1 3/8″ t screen).

      *whose service of the big/top 4 service carriers they contract with to know where its coming to you from,
      (some neighborhoods have dead spots from certain carriers).

      *what their response time is in contacting you back,
      is it an email system or automated phone system or
      they have live phone and chat operators.

      So what I’m saying is research and know before hand to make an educated decision and NOT a post regret.

      I’m Steve and if you look below for my name and the date Feb12-2015 for a reply to Christine Feb 10, 2015 and a reply to Marie December 4, 2014, you will find more information in my answers there.

      Yes,
      I long winded but, I just hate to halve info. something to somebody when I answer.
      I hope this helps you Peggy and others too,
      Steve

      • hassan nafees says

        my phone is stuck on puk and I can’t make a call because it’s stuck on puk

  654. Christine says

    I got my Safelink Wireless phone on Jan. 16, 2015, but the problem is the phone signal isn’t good in my area. I have tried placing calls and text messages only to have no signal. When I do receive or place a call, the call drops or is badly broken-up that no conversation can take place. I contacted Safelink support online chat on Jan. 28, 2015 and talked with Dan (have all chats saved!) and he told me that he would have a replacement phone sent to me; and he gave me a ticket number, but that ticket number was to my original phone. On Feb. 10, 2015 I contacted several people with online support and eventually calling the 800 tech support number, only to be told that they need me to call them on a separate phone while I’m in my area/at home so that they can trouble-shoot the Safelink tracfone, but I don’t have another phone and I won’t be able to borrow someone’s phone as my neighbors work. My closest relative is in another town, but that won’t be useful to Safelink when the trouble-shoot for the connection in my area. I offered to return the phone so their tech support can do their trouble-shooting, but that wasn’t a possibility (per Diane supposed supervisor). I asked to just have a replacement phone sent and I would return this phone, but again, Diane said that per Safelink that can’t happen until the trouble-shooting takes place. What a nightmare. I truly can’t use this Safelink phone and phone number for resumes to find a job. Absolutely piss poor cell coverage and service.

    • Steve says

      @ Christine,
      Hi I have Safelink to, and for two years here at the house, I have to go outside to make or receive calls, I feel your pain.

      *This is what I’m working on now and you may want to try it also, but before I go in to that – please exhaust these steps located here –
      http://www.lifelinesupport.org/about/tools/contact/lifeline-issues.aspx
      Step #2 and # 3 since, step # 1 you’ve done – “Report a Problem” to Safelink
      (To maybe try to work through calling Safelink from another phone – try a service that lets you call from your PC – as long as “you have a microphone or headset connected to your computer”.) You will have to download software to your PC.

      (Should you choose to google for yourself, you should look for – ” FREE PC Calls to Any Mobile or Landline in the USA and Canada”.)
      See these –
      http://freebies.about.com/od/computerfreebies/p/google-voice.htm
      http://knctr.com/free-phone-calls/
      http://www.webcalldirect.com/download/desktop/windows
      http://www.voipstunt.com/calling_rates/#/#letter-U
      http://www.freecall.com/download/desktop/windows
      http://bobsled.com/

      Please check a site or any download via https://www.virustotal.com/
      You can upload a File, check a URL, or IP address
      by clicking a tap for what you want to do, “file” is default
      and if chosen, will look on your PC to find it from whatever
      FOLDER you had downloaded the file to (Ex: Desktop, Downloads) choose the file then open, then Scan It.
      It will scan it with 50+ antivirus engines Note: lesser known
      antivirus may says your file is positive, but look for the well known ones for a truer indication if it’s positive.)

      Now if calling Safelink gets you no where, go back to step #3 at – http://www.lifelinesupport.org/about/tools/contact/lifeline-issues.aspx
      and please email Lifeline Support through the link given.
      or use – LifelineSupport@usac.org
      Explain to them your problem, give them all your information including enrollment ID # and wait for a reply.

      *This is what I’m now working on –
      In the mean time go to – (& click on your state)
      https://www.freegovernmentcellphones.net/states
      or
      http://www.lifelinesupport.org/ls/companies/companies.aspx
      (using above link make sure you look at wireless not wireline or homephone service providers)

      Check out each service provider for their coverage map and coverage at your address, I would call them or Email them to get a firm understanding of how good the service will be at your address and what major service providers towers they (piggyback) on or through to serve your address, and ask them if they are adopting the FCC expanding into internet smartphones for the Lifeline program now. (Most of them will make you use their own phone they supply you with).

      If you check here at freegovernmentcellphones.net by your state, then look through the Lifeline service providers offered for your state and go to the home page of each one and look for their FAQ you can find information for special needs phones (hearing aid capable/ vision impaired), although some sites are very lacking in any information given – email them instead for answers about your special needs phone.

      So far what I’ve found for Lifeline service in my home area that I like is Life Wireless. I copied this from their site and places.

      Life Wireless -Life Wireless does business in 25 states plus Puerto Rico.

      Its bring-your-own-phone policy says:

      Customers may also use their existing unlocked GSM phone by ordering a Life Wireless SIM card. This free SIM card can be inserted into the customer’s handset and activated
      for immediate use.

      LIFE WIRELESS™ is a Lifeline supported wireless service provided by TELRITE CORPORATION.
      About Us seen at – http://www.lifewireless.com/about.php
      *Parent Company iis Tellriite Corporatiion
      *Uses AT&T and Veriizon Networks
      *Found page 21/42 at –
      http://openaccessconnections.org/wp-content/uploads/2013/10/LifelinePresentation.pdf

      TERMS Of USE- http://www.lifewireless.com/terms.php
      TERMS Of SERVICE – http://www.lifewireless.com/tos.php
      (Really both of these pages DON’T spell-out the Lifeline service BUT, I gusees LUMP it
      in as Well).

      NOTE:(all the way down at bottom of Trems of Service, I found THIS-
      Life Wireless “Connecting Our Heroes” Program –
      Life Wireless will provide 100 free additional minutes each month to qualifying
      Life Wireless Lifeline subscribers who are active military service members or
      military veterans. Minutes do not roll over and are not transferable. The additional
      benefit is offered at Life Wireless’ sole discretion.

      You can contact Life Wireless via the contact form here-
      http://www.lifewireless.com/contact.php

      • Steve says

        @ Christine

        I didn’t add this to the earlier comment for fear it had gotten to large.
        This is my response I received from Lifeline Support at USAC.

        “Hi,
        Thank you for your email. Yes, it is possible to switch phone companies. Please visit, http://www.lifelinesupport.org/ls/companies/companies.aspx for a list of companies in your state. If you would like to seek service with a new phone company, you can request a benefit transfer. A benefit transfer will allow the new phone company you apply with to take the service that you have with SafeLink and transfer it.

        Unfortunately, USAC does not have information about what phone companies offer good reception in your area. You can contact the phone companies directly or contact your state’s public utilities commission to inquire about what phone companies that offer service in your area. Please contact me if you have further questions.

        Best,

        Assistant Program Analyst │ Lifeline Program USAC

        I hope this helps you Christine and others find solutions.

  655. LAJUAN HUBBARD says

    THIS SOUNDS GREAT AND VERY MUCH NEEDED. WILL BE SUCH GREAT HELP IN TIME OF NEED. THANK YOU SO MUCH.

  656. Donisha Pyatt says

    Hello my name is Donisha Pyatt and I have been patiently waiting for my phone to come in. Today is supposed to be the day. I have sent two verification papers to your office. Please tell me what’s going on? Send feedback in a email.
    Feeling annoyed.

  657. jesse says

    I have apply been approved for the free phone I still have no phone. I been waiting and have contracted Safelink several times and get the run around on the phone which as of today I have not talked to a person.

    • james says

      i been cut off from safelink since 3/05/2015 and its hell to get my phone back on safelink don’t care about no one but safelink I had at time needed to make calls and can’t til i get home or on another landline phone .. thank u safelink for the very very very slow service #deathlink

  658. Donna Sours says

    I have had my gov. phone for almost 3 yrs.. I’ve always received my mins. at the first of the month..and did Not receive any minutes .. OR they may show up later ?

  660. Evonne Harter says

    I have had one of your Alcatel phones for about 6weeks now and it is very handy to use. I have had no issues at all until today when it wouldn’t work and says I have an unregistered SIM card. How can this just happen all of a sudden? How do I fix this issue?

  661. Lois Helton says

    I have apply been approved as of today I still have no phone. I been waiting since Oct 2014 and have contracted Safelink several times and get the run around on the phone which as of today I have not talked to a person.

  662. Thomas Fasenmyer says

    I have no cellphone. I qualify because I receive food stamps and SSI because my
    Social Security is only 428.88 per month. I an 85 years old. I hope all this is
    enough that you will send me a cellphone.
    Thanks

    Thomas ****
    ***** Rogero Rd,
    Jacksonville, Fla. 32277

  663. belva j davis says

    my phone is broken can not turn on when I call the support I can not do what it wants phone is broken I need a replacement my number is 276 243 **** need my replacement asap!!!!

    BELVA DAVIS

  664. Darlene Abbott says

    I’ve had family members who have used this service before. I am looking forward using this service myself, and I am in need of a cellular phone. I have read a few comments. One question I would ask is if you get a trac phone can you transfer your contacts ect.?

  665. Marilyn Sullivan says

    I recieved a new trac fone from my family can I trancfer all my suff to the phone i got from my family I do have a tracfone account my phone # is 352-216-**** and my model # is LG420G The S/W Version is LG420GHL_V10f can I use the phone my family go me they do not have a return slip for it Thank You Marilyn

  666. Haydee Goyco says

    Pues yo tambien he tenido problema,,,con safelink! hacen ya 2 semanas que hise un transfer de un phone a otro,,pues me dijeron que me iban a mandar dentro de 3 a 5 dias una sim card new,,para terminar mi transacion’y todavia no he recibido nada. So estoy paralisada en el servicio de los 2 phone ni uno ni el otro que yo compre.,,,no he podido hablar con nadie,,,en persona!! todo es maquinaria y no he podido hacer en atsoluto nada pero nada.

  667. Roberta Kiser says

    I applied and received through assurance wireless my free phone. since then i have moved and cannot get service where i live now. i went to their website and it tells me they dont have service out here but are expanding etc. so i tried to get one through you and it said i already had an account so i couldnt get one, so i assumed the sompanies are connected. is there a way i can transfer to a company that i can get services or do i cancel my services and reapply? thank you and wll await your reply

  668. Donna Wyatt says

    I have a safelink phone my number is 1-931-200-****. It will not charge and therefore I can’t make any phone calls. I need a replacement phone. How do I go about getting one. I have called all the numbers and they tell me to turn my phone on and call back in 15 minutes. If I could do that I would. Thank you. My name and address is below.

    Donna *****
    **** Lantana Road
    Crossville, TN 38572

  669. Evette Goodridge says

    I will like to get a free cellar phone with mins and texting with camera etc., how can I go about it and I hope it is free that way I do not have to pay for it.

  670. Celimary says

    Hey I would like to know if you guys have sent my phone ive been applyed for atleast 2months already and still nothing

  671. John C. Reily says

    I don’t like the free phone as its too small and fragile for me. Can I purchase another Tracfone and switch the sim card ? .. Example – Can I go to Walgreens and buy the Tracfone flip phone for $14.99 and place the SafeLink sim card in it ?

    • John C. Reily says

      I apologize, I just realized this phone is not Tracfone brand but is Alcatel so I believe the answer will surely be no.

  673. linda kinmonth says

    I received a smart phone and used it. I then got a card saying it needed to be activated by making a call out. I called daughter in Texas before I got the notice a few times as well as my granddaughters. I went to use the phone in Jan. and can’t as it says it needs to be activated. It will not let me use it at all and I do not know who to call to get it straightened out.

  676. ceedaja ponder says

    I was just approved and my phone will be delivered in 7 to 10 days i put my home address on the application i put a differentbaddress in the mailing address and ill be leaving from greenbay on wensday cause my baby is being released from hospital…will my phone come to my home address thats on the application or the address in greenbay

  677. Celina Lawhorn says

    I’m interested in the rates for internet for low income families. I’m also a full time college student and both of my children are homebound homeschooled and really need the internet for studying purposes.

    Celina Lawhorn

    • FreeGovernmentCellPhones.net says

      You are in luck Celina. There is a program called Internet Essentials, that is high-speed broadband for kids that qualify for the national school lunch program. It doesn’t mean they have to be actually enrolled in the program, just qualify for it. You can get more information here:

      http://www.cheapinternet.com/low-income-internet/internet-essentials

      And yes, this applies to homeschooled children, in addition to public, private and parochial students.

  678. Marilyn Folkner says

    I need a cell phone and cannot afford to buy one at this time and DONOT have a home phone either. My cell phone will not allow me to pug my charger cord to it, it appears the little bar that it is suppose to plug into is pushed in it to far and won’t connect. I am a senior citizen, living on social security of $1208.00 monthly. Yes I have sec 8 help with my rent, $16.00 a month food stamps and get energy assistance one a year.

    I also have had a 3way bypass and 2 stints, have had knee surgery. I was just released from the hospital on Dec.20,2014 while having pnumonia and also had a blood clot in one of my stints.

    As of now I am WITHOUT A PHONE and can’t afford to buy another phone, which is not a good things for me . My phone was a Straight Talk ,trac, I used about 1000-1200 minutes a months depending on how muck texting I did, also I would need voice mail on a phone. I am willing to pay for the extra mimutes if I can buy them to add to my phone.

    My home address is **** Willow Creek Dr. Eldon, Mo. 65026

    • FreeGovernmentCellPhones.net says

      Marilyn, you will need to contact the company directly. The contact info is up above in the article.

    • FreeGovernmentCellPhones.net says

      Batteries don’t last three years. You need a new one, and you’ll have to pay for it. Contact Safelink or search the web for a replacement battery and order it online.

  681. lina says

    I had a government phone before but someone told it or I loss it cant find it anywhere so I need one fast . I want the one that roll over when I don’t use all my mins

  682. Bertha Veilleux says

    I would like to cancel my safelink account.I do not need this anymore. Please let me know how to go about doing this.
    Thank you
    Bertha Veilleux

    • FreeGovernmentCellPhones.net says

      Just give Safelink a call to cancel. But you can also just stop using it, they are not going to want the phone back. When you year of use is up, your service will stop.

  684. rochelle e evans says

    I am currently with Century link for the past three months for my internet…
    They offered me a “senior Indigent discount”, which included a land line phone.

    I cannot afford it, with the installation charges.
    Please give me some information, so I can lower my cost, so I can keep internet service.

  685. Terrance Bynum says

    I would like my free goverment cell phone. This is my 3rd time sending in a application.. They keep saying that there’re not getting them.

  686. joan taylor says

    I have had a safelink phone for years, my phone was wonderful..allI wanted is to send and receive calls(no text, no voice) I am 68yo live alone in the woods, in Maine. Thus when the power is out, or I am out driving after dark or in winter having this phone is essential safety.
    Recently I thought I might be getting lifeline as well as safelink, although in my state they take out some $ for those who need a phone, I was not sure. So I did not want to get both advantages, and called safelink to see if I did not keep their mobile phone service, if I could keep The phone (as it was very old and worn) because I never had a dropped of incomplete call ever, and I asked if I could keep this phone and buy my own minutes how much /min would they be.
    IMMEDIATELY the person was telling me I was breaking the law and could be put in jail for this offense, on and on. So I told them I was calling Fairpoint ( my land line provider) immediately and would call back, which I did, 10 min later. and was told my service was discontinued…
    This all started in Sept 2014, since then ( after many many minutes, days actually, of trying to straighten this out I have never received any polite, considerate service, rather I have been given rude impolite people giving me the run around.
    So much more about this, however as of today !2/19/14 …and after contacting the FCC, I have a new phone, was given 250 min, and an extra 250 min, and never received any more minutes since Sept. None came in Oct,, Nov., or Dec, I have tried to contact Safelink and dialed the 555 in the “get minutes” menu, and can not seem to be able to complete the process. I have called the tech support #, to find that it is all automated now and they ask for a “pin or code” which towards the end of my experience, I was specificially told I did NOT need a pin# or password. Now I find I can not access the process.
    I have a phone (that does way more than I need) with a number, and will shortly have zero minutes. Today I received a call for another person, and the caller was sure that this number I have is the other persons.
    This is my testimonial of the non-service one can receive thru safelink

  689. adrenia ammus says

    You know it is bad when safe link send out 3 different phones and 4 different sim card and either of them work in my area, but they keep saying we will be sending you another sim card in 5 to 7 days. This has been going on for 3 months. To top that off every time I get a different phone or card you have to call them to get it activated . I keep telling them every time that I cant see out of but one eye. You know what happens when I get a different phone same little phone.

  690. benevamaddie@yahoo.com says

    I am on a very low income from SSI and social security and get a very limited amount to live on how can I get proof of my income to apply

  691. Carmen Ducro says

    My brother-in-law needs to apply for a Safelink free phone. I have printed some material out, but do not know where to send the application and qualifying documentation. Do you have an address and phone number, please? Thanks.

  695. Vicki Howe says

    I cannot get through to a live represenative. I am having trouble receiving my minutes. I also get 30 seconds for every text I send or receive. They are suppose to be 1000 free text. I have had my service cancelled and am not sure why as I has done everything required of me. I want something done or I will file a complaint. I WANT A LIVE PERSON TO TALK TO, NOT AUTOMATED!!!!

  696. michael thacker says

    i just wanted to know i have not been getting my minutes my phone i just wanted to know if i have sign up again thank you

    • FreeGovernmentCellPhones.net says

      If it’s been 12 months since you signed up, you need to contact the company to recertify.

  697. Marie says

    I mailed in an application to Safelink with all the appropriate documentation the first week of August. Every couple of weeks or so, I would try to check the status either at their website or the 800 number. Always said “no application received/exists.” Huh? I’ve read here and heard from other people that it could take weeks to get a phone. So after awhile II gave up and applied with Assurance Wireless in mid November, then bam! out of nowhere I got the Safelink Wireless (Alcatel A250g) cell phone in the mail yesterday (12/3/14). WTH?! No letter, no explanation, and no enrollment ID number. The phone did come “preactivated” with 500 minutes on it though. I’ve got the feeling now going with Safelink has the possibility of being messy.

    • Steve says

      You didn’t say if you had gotten on with Assurance, if they had sent you a phone too.
      So I’m answering this as if you have both. Which could get you Banned from the whole program or worst.

      “Federal rules prohibit eligible low-income consumers from receiving more than one Lifeline discount per household. Consumers may receive a discount on either a wireline or wireless service, but not both. If your household is currently receiving more than one Lifeline, you must select a single provider by contacting the other Lifeline provider to de-enroll from their program. Consumers violating this one per household rule may be subject to criminal and/or civil penalties.”

      “More information is available at the Universal Service Administrative Company’s website http://www.usac.org. You may also call the Federal Communications Commission at 1-888-225-5322 or contact your local telephone company.”

      “Follow the rules. You may not have more than one government-assisted Lifeline phone service. Visit http://www.usac.org or call 1-888-225-5322 to avoid penalties.”

      The above can be found at-
      http://www.fcc.gov/encyclopedia/lifeline-public-service-announcements-psas

      If your not able to call – send them an email with as much information as needed, such as Enrollment ID # and name of both service providers, your name and address and to which service you want to cancel with.

      Email to:-> customersupport@usac.org

      They are in charge and handle support when the Lifeline service provider doesn’t respond to your requests.

      http://www.lifelinesupport.org/ls/

      Steve

  698. kathleen M. says

    I signed up with Qlink…soon as my phone died, (It went dead and wouldn’t charge…i replaced the charger) nobody would help me. Sent several email and all I get back are automated emails saying they will call in 5 to 7 business days…..then never call…..I also went on line to purchase a new phone and tried to call their number….it said to leave an email, and someone would call me……..guess you get what you pay for Hahaha!

  700. JEANNINE GREGORY says

    MY BENEFITS HAVE EXPIRED AND I BEEN TRYING TO RE APPLY AND IT KEEPS SAYING INVALID ADDERESS HOW DO I GET MY PHONE BACK ?

    • FreeGovernmentCellPhones.net says

      I. Don’t. Know. Please. Read. This. Page. It. Will. Tell. You. Everything.

  704. olla l. tate says

    i am trying to reactivat a tracfone fo r a friend theodore shell ,we changed the phone number because some scamers got the number and are harassing him. he is unable to go on the intrnet so i am doing this for him.his last phone no. was 330-208-****. it was changed to 330-319-****. since changing the no. the phone will not come on even those we charged it. we only get automation on the phone which does not correct the problem. is there anyway we can speak to a real person? we have tried every phone number available to no avail.the person i’m sending this for is theodore ****** **** rhodes ave . akron ohio 44307.

    • FreeGovernmentCellPhones.net says

      The hold times are often very, very long. You’ll just have to hang on to talk to someone.

  705. Patricia Bloomer says

    I am interested in getting a safe link phone, my ex husband got one had it for years and really appreciate it he lost his last one and we been trying to get him a replacement but not had any success so far he needs one

  706. Rebecca Stapp says

    I’m a single mother and really need phone for emergencies and would like to have wifi or some internet to help with my sons homework.

    • Ed says

      This is not the phone for free wifi but just for making calls and texting. It is just a generic older cell phone, non smart phone unless you upgrade the phone on your own to a tracfone smart phone.

    • dianeg1234 says

      Can you upgrade your safelink phone service to a smart phone I have trac phone service at this time and was interested to know if I am eligible for a safelink service if I can transfer this smart pyyhone to safelink?
      Can any one help.

  707. Michael Faison says

    I do have a need for a phone right now do to me looking for work, and I am homelees at the same time.I would be very greatful if I was to receive an opproituity to get a phon like this.

  708. robert gonzalez says

    mi telefono celular se me perdio , y no sbia , como notificarlo , tendria derecho a otor , celular de safelink ?
    gracias .

  709. Brooke Ball says

    Someone has took my phone for 3 months and I need a phone for my kids and I if you could please send another so I could have for appointments for my kids more my son with down syndrome with a change of number thanks Mrs.Ball

  711. Ricky holshouser says

    I would like to enroll in your plan for phone. Im unemployed and trying to get a job and I have no way to be contacted.

  713. Rita Probst says

    I am trying to enroll in your plan but can’t seem to find a site to do so. Can you please advise where I should go to enroll? Thank you.

    • FreeGovernmentCellPhones.net says

      The website and phone number near the end of the article above, right on this page.

  714. teresa ramirez says

    i sent all nessisary paper work and never got phone….i have no phone and i am disabled on ssi and desprettly need phone,,,,can you help…

  715. Toni says

    I Toni Boris put a application in for Helen M Boris 44137 15317Edgewood Ave .Maple Hts, Ohio My Phone is 216 835 0287 (And She never received the phone ) End of september , Why And Can you please call me so I know what’s going on? THANK YOU VERY MUCH! Toni

  716. Amen says

    My Heart goes out to all my poor brothers and sisters who have to use the Safelink wireless service, whether they are making ends meet, are elderly or Disabled or Just Poor for any number of reasons.

    And it make me sick that these respectable peoples are Not allowed to get a better phone or even if some one wants to give them a gift of better smart phone so they too can use internet or do online banking etc. While waiting in Doctors office or on a bus stop or in a train. Because Safelink wireless believe and think they don’t deserve it…! because they are old, poor or sick… They gives them $9.95 monthly service for free. Why do they care what phone they use with there own money. Tracfone itself is a carrier for poor people and have a very low end line of phones and now even they are offering some cheap smart phones but these poor safelink recipients aren’t even allow to use all Tracfones …

    Shame on you Safelink..

    Its like saying, since you receive food stems you are not even allow to go to McDonald’s even if you have $3 for big mac.

    So Said.

    • FreeGovernmentCellPhones.net says

      The eligibility rules are not set by Safelink, but by the FCC’s Lifeline Assistance program.

      • Gail Jones says

        Eligibility is one thing; not being able to bring a Trac phone given to you is another.

        It makes no sense. Please show me where it is in writing that the Safe Link Customer Cannot bring a Trac phone to their service. It sets up a No Compete…which does not seem quite kosher to me!! …come and pay more money to Trac Phone…if you have a Trac Phone. More “free providers” need to come into the States where they are and allow people to bring their own phones!!

        ALSO, PEOPLE WHO ARE DEAF OR HH SHOULD BE ABLE TO USE TEXT ONLY AND GIVEN MORE TEXTS AS THEY CAN”T USE THE VOICE BECAUSE OF THEIR DISABILITY***

        SL has CS people in “3rd world countries” and they are clueless as to what you are speaking about and repeat the same thing. NO. I cannot get anyone from TRAC PHONE (parent company) to speak with me about this. FCC needs to take their contract away!!! Lets see Trac Phone change their tune then!!!

  717. corlisa Johnson says

    I am trying to help a friend get a safe link but having a problem signing him up. It keeps telling his address is wrong please help me get him signed up. Thank you

  719. Leon H Ciesla, says

    I cannot reach your firm. There is a redcorded voice with no applicable choices.
    My problem – I’ve received the phone, but am unable to use. First, after many calls, I still don’t have a phone number. Secondly – At this point, I cannot dial out; when I attempt to dial, I have the first digit I dialed appear, followed by Z”this is not an emergency number” Also. I have no pin number

    So far, I have a phone, but am unable to use!

    serial # 013 325 001 417 985

    Leon H Ciesla

  720. Hendrick H Hansberg says

    Info please, our rent takes over half our monthly income and our comcast bill is unbelieveable

    • FreeGovernmentCellPhones.net says

      All the info you need is on this page, including contact information for Safelink.

  721. SHARON Hartley says

    I send you my Application for a safe link phone due to I am in Disability income plus I am all on Medicaid but have not hear from you so am I accept for this problem and when will I get the phone? I am Deaf so can not talk on phone but would like to have one to use as texting.

    Sincerely

    S

  722. Jack Estes says

    I have been notified that my account can be cancelled because someone else besides me has a Safelink phone in my home. That person was never a resident in my home. I let him stay with us for a few weeks while he was going through a crisis but he has been gone for months.

    I am a seventy nine year old man with an enlarged 15% functional heart, eight bypasses, two stints and a pacemaker/defibrillator. I can’t leave home without some way to call for help if I have a problem.

    I have tried to take care of this at your web site but your automated system insisted on a pin number that I can’t remember and won’t let me talk to a person. I can supply my name, address, phone number and any other identification needed to get this resolved but not on this comment. Can someone help me?

    • FreeGovernmentCellPhones.net says

      I hate to say it, but you are probably going to have difficulty getting this resolved. The address is already in the national database the government keeps and I’m not sure how you can get it removed. If you can get a hold of your Safelink, it’s possible they will take the time to help you. But if that fails, try emailing to this address and provide them with all the facts.

      LifelineSupport@usac.org

      • Msbichey says

        I would email AND call, because they can immediately suspend this person’s service since he has provided fraudulent information to get free service. I would want to talk to a supervisor right off the bat that is in the Fraud department. This should be a no brainer since you live there, either renting or owning, this person person temporarily stayed there (treat it as like a motel or b&b stay) and is frauding the goverment program, not you. I wouldn’t stop calling, emailing them, etc. until it is disconnected from your address. Good luck.

        • Free Government Cell Phones says

          It’s going to be tough for them to resolve the problem at this point, Msbichey, because the date on that comment was way back in 2014. But we appreciate the fact that you reached out to help

  723. sharon sattler says

    I BOUGHT A NEW TRACFONE FOR NY SAFELINK PHONE WAS ACTING UP AND WAS GETTING HARD TO HEAR WHEN TALKING TO SOMEONE ON THE PHONE.they keep telling me ican,t us it because they give triple minutes.So now were can I get anew phone? SO NOW I HAVE A PHONE I CAN,T EVEN USE

  724. Jannis Coley says

    Talked with someone today because the phone I have will not stay on. Also, I have a shunt implanted in my brain that sits on my optic nerve and I can not see the numbers or the screen. Is there any other phone that I can receive that is bigger with larger number’s and screen?

  725. janice martin says

    i need a cell phone for me and my son we live on disabilty s.s and my sons ssi could you help us out with to cell phones one for me and one for my son thank you god bless you

    • FreeGovernmentCellPhones.net says

      You can just stop using it and since you’re not being charged for it each month, you won’t be responsible for any bills. And since the phones are so cheap, it’s not worth it for you to spend a few hours on the phone trying to get a hold of someone to return the phone.

  727. Gail says

    I have not received my minutes for this month. What do I have to do? This is the only phone I have.

  728. jeffrey williams says

    I need a cell phone because I have to look for jobs and have no phone as a contact please help me out

  729. linda,hall says

    I haven’t had a phone for three years id like to get one i recieve food stamps my address is *** lake destiny lot b eastman georgia 31023thanks

  730. Marcia Bacchus says

    Gm I have lost my phone and I know my phone is not active can I get another and I cannot remember the number my name is Marcia Bacchus olive at **** lexington ave newyork,ny10037 can I get another number and a phone thanks you

    • Free Government Cell Phones says

      Please give Safelink Wireless a call, the number is on this page, above.

  731. ana arruffat says

    TENGO PROBLEMA CON MI TELEFONO NO FUNCIONA BIEN Y NO PUEDO MARCAR BIEN ,CUANDO LO USO NO APAGA Y ME GASTA LOS MINUTOS.ME PUEDE MANDAR OTRO.

  732. Stan Pysczynski says

    For almost 2 months I have been trying to get my free Safe Link replaced ! I have talked with 3 people to no avail, they keep telling me I will get it in 7-10 days….What Federal Agency govern’s them ?

    Have you ever tried to make a call and suddenly it dies ? What if this was a real emergency call ?

  733. carolyn dodson says

    it will not let me apply on line it keeps saying something is wrong i have tried 6 times pleasehelp

  734. Scottie Briskey says

    Im Scottie Briskey I have filled out a application about two month ago about a cell phone but didn’t never recieve it why

  736. carolyn a melton says

    my cell-phone will not stay charged for only like 30 min. then i have to charge it again. i don’t even have the
    right charger because the cord part broke at the site where you hook the phone to charge. could i please have a working phone. it want stay charged.
    thank you

  737. jan hall says

    My friend applied for a free phone. I want to check status She did that about 3 weeks ago.. Her name is Wilma *****, 27 high hill rd, ******, Jacksonville, NC 28540. Thank you.

    • Free Government Cell Phones says

      You or she will need to contact Safelink. Three weeks is a short time frame for these companies, by the way.

  739. AVIS A. TURNER says

    MY SAFELINK CELL HAS BEEN MISSING FAR TWO WEEKS. I WENT TOO WASH AT THE WASHATERIA AND IT CAME UP MISSING . IPUT AN AD AND HAVE ADS AT THE WASHATERIA TOO NO AVAIL . PLEASE I NEED A NEW PHONE AND THE PHONE I HAD WAS 409-300-****

  740. karen Jaskulski says

    I received my raise at work and DHS has cut me off, so I am trying to report this so I don’t get into trouble.

    Karen Jaskulski

  741. kast meka says

    Fraud. Filled out forms (paper and online), gave evidence online and in US mail. Still, no phone, and no reply. Fraud, plain and simple.

  743. wanda sanabria says

    two weeks ago like around 10/7/14 a girl/black/short, I forgot her name….she said she’s from safelink and because my daughter was over 19 years old, with Medicaid and foodstamps in the home…..telling me like the one I have with medicare eligibility (asking if I have one)…..she said that my daughter was eligible to give her our zip code, her date of birth and with a machine she took a picture of my daughters last four digits of her ss#……..she said that the phone would come 7-10 days or before……….Safelink, do you send people like this around the public? or could this be a scam/fraud….please reply….as soon as you can…..if I have to report this to the social security office at least, I do not know where else to report this at……….also calling safelink they gave me a reference number 19063683…….I do understand that she is not eligible……. my problem is that someone is getting ss# illegally….please rely ASAP thank you………..Wanda Sanabria

    • Ed says

      Its a scam. Do you actually think people would come around offering a free phone? The company would go broke. You deserve to be scammed if you fell for this one.

    • Free Government Cell Phones says

      You have to contact Safelink directly. They don’t respond to these forums (nor do they have your address) and we are not the phone company.

  746. michael makowski says

    My safe link phone was stolen 3 months ago and I yet to be able to report it to safelink.There is no number to call or “push this for this” that can find and I have been unable to even get to a human being to talk. Safelink is some outfit.

  748. sheila mullins says

    I was told to remember the number of when I first signed up for a safelink phone. I don’t remember numbers very well. I have called for three months for a replacement phone only to get the run around. This is wrong to do to people. They say if you receive Snap and SSI that you can get a phone but it’s not true. They let certain ones receive isit . Like I said I have called for the last three months to get a replacement phone and was told it would be here in ten days but never received a replacement phone .

    • Ed says

      yea certain ones. The rich ones need the free phones. Everybody gets a phone. If you lost a phone you just have to wait till they get you another one.

  749. Manuel G Rodriguez says

    No tengo problemas con el servicio que hace anos ustedes me ofrecen, pero me gustaria saber si existe la posibilidad de extender la cantidad de minutos pues 250 verdaderamente cuando necesitamos comunicarnos con ciertos y determinados lugares qaue nosotros las personas mayors y de bajo recursos se nos hace imprescindible contactar, es imposible que esa cantidad nos alcance, considerando que en estos telefonos tanto quienes nos llaman como a a quienes llamamos el tiempo del telefono se va descontando. No es una queja simplemente estoy queriendo sabver si se puede con bajo costo recibir mas minutos. Gracias

  750. Susan Jacobson says

    SafeLink told me back in July that my account was cancelled due to the DOB on my application having a 9 instead of an 8. I re-applied and they gave away my phone number in the meantime. Service is still on, but I applied to another carrier explaining the situation due to loss of trust and confidence in SafeLink. Received their phone yesterday. E-mail to Executive Resolution said I have to call their 800 number which is the call center in the Philippines. I don’t trust the Bozos who work there.

    Can I send a letter to SafeLink cancelling my account to avoid getting in trouble for having service on two phones rather than having to call their 800 call center? Safelink Philippines can not tell me why my phone with them still works if my account was cancelled, and my phone number was given away, and why they gave me minutes in August, September, and October. Supervisors do not have any number I can call who is in the United States.

  751. robert weber says

    this order is for my stepson, all he needs is a application to order a phone. Thanks
    My phone has been great, I have no complaints, all is well, thanks.

  754. Lulu says

    I’m trying to apply for a free phone for my mom and the app is not accepting her address.
    She receives mail at her local post office but it will not accept either her physical or po.
    What should I do?

    • Free Government Cell Phones says

      Unfortunately, there is an FCC rule that you must have a physical address. No PO Boxes allowed.

  755. Deatra mcfadden says

    I am disappointed with safe link. First issue with safe link, my phone was stolen I had 167 minutes left. I called to report it stolen and to get a replacement. The rep I talked to claimed she was a manager but she was so confused the kept me on the phone for 55 minutes just to order a replacement phone. I informed her in the beginning of the conversation I was on a time sensitive call. I was even more aggravated when she told me I will not be getting back the 167 minutes that was still on the stolen phone smh.then to top that I was given 20 lousy minutes for this replacement phone and when I made the first call after activation I realized my phone # was changed without my permission. When I ordered the phone I was asked and I clearly said yes I want to keep the same number too many ppl have it.that was transferred successfully but no supervisor could get on the phone. Another kicker in my stomach if I text before the 1st of the month. It will take from the 20 minutes they so cheaply gave me. Smh again
    I promise to NEVER purchase airtime for safe link nor will I recommend anyone of my friend and family to safe link

    • Rebecca says

      I have been having problems with safelink also. I even tried to cancel my phone and everything and it won’t let me. When I tried renewing it years back it sat pending for the years even when they received all the information they needed from me and the lady on the phone said I’d be approved no problem. Nothing but a headache and a pain in the rear!!!

    • Ed says

      When a phone is stolen, like a credit card, number has to be changed because who knows who has the number. You keep the old number and when you start getting calls in the middle of the night you would blame safelink for that also. Airtime is free so they are not out anything. They have 100 customers behind you so losing you wouldn’t be too big of a deal.

  758. Harry Randolph says

    I use to have a safelink phone an it got stolen.. so I reapiled for one over 2 months ago an I’ve not heard anything I sent in everything.. I really need one can’t afford any other phone.. please help..

  759. Roger Clifford says

    I have had your free phone now for over 2 years in that time i lost my first phone you replaced it with a new one thank you. but for bthe past 8 months i have not gotten any free minutes why and my phone has no service at all. either send me a new one or give me my free minutes. Roger cliffortd

  760. Gary platt says

    I have no phone and no way of communication I have many Dr appointments and I am fearful something happens to me when I am driving to my doctors appointment for when I am alone in my home

  762. andrea verret says

    I don’t have a job to afford one and would like one for my son for emergency purposes and I don’t always have a ride. Would be so greatful. Thank You.

  763. barry woodall says

    Have been sick for about 7 months in and out of hospital during that time.would I be able to get this service?unemployed during this time.

  764. billy wyant says

    how come ply for a free phone and get it and i can,t get one i would like to know why you are turning me down for from geting a free phone from government that i try to get for my self this will be my first phone ever i do not have a phone that i can use i haft to get some one elice to call for me if i need to make a phone call

  765. Kathleen j. Russo says

    I have the safelink phone for 5 to 6 yrs. My Battery has died. I’m in need for a new phone after so many years If my phone charges at all, I can get 1 call out or 1 in.. I had to go through 5 extentions And not one answer, The only one that seemed helpful, want’ed me to take out the battery and read the # unfortunatly since The past 4 years I can no longer see the # I understand if I use my phone time I still have use of 911 But with no battery time I don’t even have that … thanx O.B.

    • Free Government Cell Phones says

      They can’t supply a new battery unless you can give them a number so they know what to send you. You’ll have to have someone read it to you so you can write it down. Then call again. Or, go to Radio Shack or Best Buy or Amazon and see if they have one. Safelink isn’t going to give you one for free since it’s so old and is just worn out, so you’ll have to pay for one anyway.

  766. David says

    I applied for Safelink and have been on SSI and food stamps sadly for over 10 years but to get it They requested my SSI award letter which I misplaced and I wonder why can they just look up my equalization by social security number

    • Kathy Davis says

      Why are u so sad for receiving SSI and food stamps for over 10 years… first of all u should be glad that there is help for u to have some type of income and food… stop feeling sorry for yourself… and if u received an award letter before, it shouldn’t be no problem for u to get a copy of your award letter from SSI nor a copy of your food stamp letter… u r either not being truthful or want somebody to feel sorry for u…because for u to even state that u feel sad for receiving something type of help that u needed it appears that u have low self esteem…

      • lindsey adams says

        DAVID>>> you can print an award letter off of the SSI website. It is very simple, And then you can just send a copy of it to them

  767. KIMBERLY CHAMEROY says

    Dear safelink,,,,i keep trien to get my safelink phone service back since i was told i had another lifeline, the other lifeline has since been disconnected and is no longer active. Ive called and tried to give safelink the verification code number for proof of disconnection of other lifeline..Safelink said they do not need it…And i can recieve new service from them again. Well, my issue is,,,, every time i try to apply online (because i cant get thru to a service rep by phone) the online keeps stating that i have a lifeline from another source….. It simply is not true!!! Please contact me with this matter..I need my phone back on!

  768. nancy reber says

    Im writing to find out why after sending my info through the mail and now I have faxed it why know one seems to know where all the info is I have sent a lot of personal info and would like to know where its going this seems like a scam to me I have sent you everything you asked for but its never enough I cant seem to talk to a person ever will some one email me to tell me whats going on or call the number I gave to you

    • Free Government Cell Phones says

      You’ve directed your comment to us, but we are not Safelink Wireless. Wish we could help.

    • Free Government Cell Phones says

      If you are asking me if you qualify, all you have to do is read the article and you’ll see that you do.

  770. linda says

    i lost my phone,and i am very sick i need my phone, i am a good customer 4 years never had a problem till now i called 4 another one and waited about 35 min on the phone just 4 some one 2 help me, and with that said you did and i was told i should get a new one in a few days hope all goes well ,the only thing that i hate was the time i had 2 waite 4 help

  771. Barbara Jack says

    I had to return my first phone because I couldn’t get any reception in the building in which I live.
    It had over 500 minutes on it. Tracfone sent a second phone with no minutes and no days of service and it couldn’t be activated so I was sent yet another phone that has no minutes. If I have to buy minutes I might as well get a phone large enough to see the the numbers.

    Calling customer service didn’t help.
    B. Jack

  773. Karen says

    I make sure that my phone is turned on at the beginning of the month, and I do not receive my minutes. I have to call in and go through several automated system prompts before I speak to someone to get my minutes.

  774. Sherry says

    I live in the country so I sometimes don’t get my minutes because of no service. Is there away I can add my free minutes myself a friend told me 555 but that doesn’t work.thank you for any help.

  776. Bonnie Farias says

    I just got my safe link phone I am trying to get it turned on. I can not understand what the person on the phone is saying. I have called several times and can not understand anyone who has answered the phone. Where can I find a store or English speaking customer service?

  777. duane wood says

    I have had safelink a couple of years. My phone drowned and does not work I bought a new phone and I would like to transfer the number and the minutes to a new phone, but I get NOOOOO help from your customer service Can you tell me where to call to get a person who speaks passable English who can solve my problem?.

  778. paul cooper says

    how do you report a loss phone. you do not have it in your menu. or howto get another one you need to be more persice

  779. Fcuk TwistedTalk says

    Called 1-800-723-3545, 1-800 378-1685 Online won’t recognize Enrollement # won’t recognize last 4 SSN, Unable to get to human after pressing 1 for english, 5 or 6 (tried 6x) and I get a “goodbye” call us back after you tried this”.I cannot get a hold of an human no matter How many times I call and I can’t even use the reference number 109 746 **** to get my fkg gdmn minutes.!!!

  780. candace porter says

    Ice chatting with a lady named names amy and was told there’d somebody already got a replacement phone from me i do not remember my old phone number i do not live at the old address in i never want to receive a replacement phone from you guys i never called to get a replacement phone or send an e-mail in time now in china chat with somebody until now i have a child that is in school i have doctors that has to get a hold of me in if i do not have a phone then disco northern doctors will be able to get a hold of me for somebody has use my name is a phone or a replacement phone in my name and i’m not very happy with it because when i was trying to explain out with her then she just cut me off and i was not rude at all i was trying to explain it to her in so i’m not very happy because i need a

  781. judith duke says

    I would like for safelink to accept me as a new customer. I was a customer before but, my phone was broken. So I sent it back to safelink. For the last year I have had a different provider. I don’t want to recertify with them at this time. My phone was in a class 3 flood in pensacola, Fl on April 31, 2014 at **** n. 9th ave. 23a zip code 32503. I need a new phone. Currently my phone number is 850-898-****. I think my old safelink # was 850-341-**** when I was at *** decatur ave. p’cola, fl. 32507 Thank you. I hope to hear from you soon as I receive food stamps, medicaid, and housing and I am currently seeking disability for stage 4 cirrohsis. of the liver.

    • Free Government Cell Phones says

      You just need to contact Safelink Wireless and tell them want you want.

      You shouldn’t post personal information on these or any other public webpages.

  782. mary says

    My sister in law used my notebook to get a phone and now I need a phone and it won’t let me fill out applacation she did not ask me if she could use my notebook she does not live at this address

  783. Ruth Archer says

    I applied for a free phone from a man sitting under a tent and was qualified for it and he told me that it would arrive in 5 to seven business days well that was several weeks ago and still no phone My husband has a heart problem and I need a phone when I call the phone # and tell them all the information they ask for it always says invalid.Please help me with this

    • Free Government Cell Phones says

      The phones generally take longer than this to arrive. Did you have your paperwork? Call Safelink to check on it, but you might be on the phone for a long hold time.

  784. Morse Edward Stewart says

    To whom it may concern:

    Greetings,

    I got a message to update, then a message to disregard and now my phone is off line.

    I thought it had lost its charge so I recharged it but it is still is not working.

    I thought this was approved for a year and received this message last year:

    OTAP Mailing Code – 32110 from Oregon Public Utility Commission:

    “The Oregon Public Utility Commission sent me a letter dated October 23, 2013 saying I had been, “…Approved…for free cell phone from SAFELINK WIRELESS BY TRACPHONE…” Sincerely, OTAP/Lifeline Staff”

    I am 73 years old, a veteran, have quite a list if infirmaries and rely heavily on this phone for staying in contact with the VA Doctors.

    I request your help please,

    Morse Edward Stewart
    503 380-**** (Not working at this time)

  785. Sandra Miller says

    Hello! My cell phone has been fine until now. I charged it and it did not work. I thought it might be dead.
    Then I got a yellow card from Safelink and I thought that maybe I did not make enough calls last month.
    I called to see if they could help me start it, but I could only get automated operators.

  786. ESSAN C NGUESSAN says

    TO WHOM IT MAY CONCERN,

    I AM SENDING THIS MESSAGE THAT MY SAFE LINK WAS DISCONTINUED WITHOUT NOTIFING ME,IT HAD BEEN DISCONTINUED FOR ALMOST TWO MONTHS,HOWEVER,I AM RECEIVING FOOD STAMP AT WASHINGTON DC,I AM UNEMPLOYED FOR QUITE A WHILE,I WOULD LIKE TO RESTORE MY CREDIT AS SOON AS POSSIBLE,FOR MORE INFORMATION,PLEASE CONTACT ME VIA MY E-MAIL ADDRESS LISTED ABOVE.THANK YOU,I AM LOOKING FORWARD TO HEAR FROM YOU.
    SINCERELY ESSAN CHARLES NGUESSAN.

  788. Tena Reisinger says

    I need new one my is broke safe link phone . I want the one that I can hear I deaf I wearing hearing aid please send me one I don’t have cell phone.

  789. Michael cain says

    I broke my. Phone it was. A boost phone. I added. Minimtes. From. A. Checking. Card from. Allegacy I onley. Added 10$ they. Were. At. The store. But. I,ll. Try. To order. A phone. But please. Order. Me. A phone. I Can not. Even. Dell. Without. A phone.

  791. Ola Goldsmith says

    I filled out my form and mailed it around the end of July but still have not heard anything

  792. Luis Lugo says

    I would like if you could mail me an aplicatio for a free wireless phone for a friend with low income.

  793. Sean McGary says

    How long does it typically take to process an application (and hopefully get approved)?

    Also one of the questions in the Application (for the Low Income Housing) asks for my monthly & annual income & I just wanted to know if I’m supposed to put the amount prior to taxes being deducted, or the amount that I actually take home weekly?

    One last question, I know that some providers outsource their service to a larger cell phone provider (Ex: T-Mobile, AT&T, Verizon, Etc…) and was wondering if Safelink outsources their service to another provider (possibly a larger provider) for their service in Florida?
    Thank you in advance for your help!!

    • Parsley says

      interesting that no one has replied to this… I am new and NEED a phone ! … still sounds scary, this place

    • Free Government Cell Phones says

      There is no real “typical” time to get a phone from what we hear. We’ve seen a week, several weeks, a couple months. And we’ve heard of them never arriving. We have no ties to the companies so we cannot deliver a good answer, nor can we improve the process.

      As for what networks they partner with, here’s the answer from wikipedia:

      TracFone Wireless operates as a Mobile Virtual Network Operator, “MVNO”, holding agreements with the United States’ largest wireless network operators to provide service using their networks, including Verizon Wireless, AT&T Mobility, Sprint Corporation, T-Mobile US, and U.S. Cellular.

  794. Jennifer DeGrazia says

    When I try to apply for a phone it says I have a pending application. This is impossible, as I just now heard about it :-/ How can I remedy this please? Thank you.

    • Free Government Cell Phones says

      You’re going to have to give the company a call and talk to them about it.

  795. jeanette says

    I need to add airtime minuted but is asking for a 15 digit pin. I don’t have one. How do I get one?

  796. Jannis Coley says

    I received a text message that my minutes had been added to my phone. The only problem is the minutes never showed up on my phone. What can I do?

  798. Teresa Slack says

    I sent in my application the 3rd wk of June, I just checked the status and they are saying they haven’t received my application.

      • jared says

        I call them toll free numbers and its pry worst I’ve ever called!!!!! I need to get them to send me new phone but shouldn’t he this hard!!!!!!

        • Parsley says

          how long did your phone last before’it died’ ? I’m trying to figure out which one of these services to use.. and so far the reviews on the first 2 sound scary….

          • Patti says

            I got one from Budget Mobile and it is VERY USED and won’t charge. I’ve been trying to get the phone changed but not getting much help from that company. Now I’m searching for another company to deal with.

  799. george j cayer says

    hi i received a free phone a few monts ago and i noticed on it now that im not recevin my free time in the past 2 months whats goin on can any one help thanks i tried callin no luck

  800. Robyn Kyle says

    I would like to get a appalcation sent to p.o box 201 1386 springwood rd. Fincastle Va. I’am on food stamps ,medicare and Medicaid .Sorry about my typing my hands shake really bad . I would like to get a reply . thank-you Robyn Kyle

    • Free Government Cell Phones says

      We can’t send you an application because we are not the phone company. You need to contact Safelink directly.

  802. Esther Gallard says

    I sent in an application over a month ago. Your ofice says has not received it. And to reapply online. I worry about who has my information.

    • Free Government Cell Phones says

      If Safelink says they have not received it, they you should send them a new application. Or choose another provider for your state.

  804. Valerie Vargas says

    I have an active account but my son lost his phone several months ago n what do I do know?

    • Angela says

      You can call them and see how much for a replacement or you can buy one online or at a store. I saw one on Amazon for 4.99 and it’s a qwerty phone. If you buy one, call Safelink and tell the you want to transfer your number, minutes, and lifeline to the new tracfone. It takes about 24-48 hours for it to be completed.

    • Toni says

      Your son lost his phone. Do you also have a phone, if you do what happened to the rule of one phone per household.

  805. rebecca Tharp says

    812225**** it will not true on I have call and voting no help you can call me at 812 739****

  806. sharmeen says

    I fill up my form and send 2 weeks a go but I didn’t receive yet who long take more

  807. Keenan Gaines says

    My phone is no longer active for services, I called this morning and was told I was no longer eligible because someone in my household is receiving these services, That’s not true I’m the only one with a free cell phone, I was told I have to re-enroll. Why do I have to re-enroll, there is an error in the information that was reported to you. My calls have been unsuccessful.

  808. Erin says

    I did not receive my 500 minutes as the limited time offer and I just joined a month ago. I then called and they said I would only get 250 why is that

    • Free Government Cell Phones says

      I believe they were only doing 250 minutes until their recent promotion of 500.

  809. tna ravenel says

    yes I would like to know if you have a cell phone from cricket can you use it for the cell that you wouldn’t haver to sent me a cell phone because I have this one can I use it for my gov cell phone

  811. Claudine Ray says

    Applied for free phone two months ago heard nothing… where is the free phone?

  812. delores kender says

    It is hard to hear on my phone lots of noice scratching sound myphone is several years old how can i get a new phone?

  814. Judith Ayers says

    I dropped my phone and now it want work. What should I do? Please help me, I depend on my phone.

  815. jimmy smedley says

    I have not received my free minutes for the month of july, can u please add my minutes to my phone. I tried to call you on numerous occations, but no luck.

  816. Robert Vandenburgh says

    hi I lost my phone there fore i perchased a new one however I keep trying to call and am having alot of trouble getting someone on the phone so that i can do so please let me know what to do asap thankyou

  817. Gregory Kout says

    I was wondering about my status, and when I can expect a phone, or a confirmation.
    Thank you. Gregory Kout.

    • kai Gram says

      Hi,
      When someone calls me on my cell phone, Do I have to pay for the time I am answering and talking to that person although I did not make the call. In other words do I lose minutes when I receive a call?
      Thanx

      • Free Government Cell Phones says

        Yes, receiving a call counts towards your minutes, the same as making a call.

  818. john dibiase says

    how do i apply for a free phone all the information is bad its very hard to understand

    • Free Government Cell Phones says

      This information is here and easy to understand. You are on the Safelink page, if that’s what you want use the contact information on this page to contact them. If you want to review other vendors, use our state page.

  819. Mattoslaura@yahoo.com says

    Please, send me an aplication for the safelink phone. i think that I’m qualify. Thank You

    • Free Government Cell Phones says

      Only Safelink can get you the application. Contact them directly — info on page above.

  820. Olga Garcia says

    El telefono se me cayo en el agua y ya no funciona.Aunque sobre todo estoy muy complacida con el servicio.Quiero saber que debo hacer para reportarlo y obtener un sustituto.mi telefono es 407-233-****.

    att Olga Garcia

    Gracias

  821. tom bruce says

    i am disabled and can not feel my legs i have tried three times to get my phone replaced with another flip phone like i have they do not seem to care as they keep sending me a flat phone that will not last more than a few days i would look for another service provider that cares about the customers needs.

    • Marshall Dygert says

      Tom, good luck finding any customer service department ( with any business ) that ” cares about the customer needs “. In regards to specifically Safelink, over the last two weeks I have spent over two hours on the phone attempting to talk to a real person via their automated phone system. No luck! All 5 or 6 or more lines are circular. There is no response to e-mail and their “we will call you back shortly” system is ignored! ( 3 times). My next move will be attempting to contact FCC . I’ll bet that will work about as well as Safelink. Dealing with the government is as bad or worse than corporate America!

  824. RONALD BOLENDER says

    MY TRAKPHONE STOPED WORKING / HAD OVER 800 DAYS LEFT AN 177 MIN…… HOW DO I REPLACE IT;;; thanks

    • delores kender says

      My cell phone is old and it is starting to give me trouble how can i get new one and can iget one that ica n tex on and what about being able to take pictures.

      • Free Government Cell Phones says

        Call your cell phone provider, I assume Safelink since you are on this page.

  825. Christopher Caron says

    I sent the application and verification through the mail last week and was wondering how long will it take for me to receive the phone and/or information

  827. Cassandra McMorris says

    I would like to know if the Safelink wireless phone I have can be upgraded to a camera phone. Pls let me know & if so how do I get one.

  828. Wilba Chalker says

    My neighbor gave me your 1-800 number but I was unable to get information about a free phone. I’m over 70 years old and not really computer savy and I do have a cell phone now but rarely use it and I have to buy minutes even though I still have minutes remaining but time has run out. I’m on a fixed income and would like information on your service. Thank you

    • Free Government Cell Phones says

      We’re not the phone company, but all the info you need is on this site.

  830. Gil says

    Safelink I have a hard time getting some one in person to help me with my problem and I get the running around Costumer Service Sucks

  831. lakisha colson says

    I’m not getting my free 250 monthly minutes every month unless I call to get them put on my phone.

  832. Todd Ellithorpe says

    hello i lost my phone i have try to call you more then once no word back like to get a new phone

  833. Aaliyahbiggs says

    I need a phone I have food stamps I really need dis phone I want a touch steen phone

  834. Jessie says

    I am not getting my free 125 minutes a month, since I had to get another phone, called all the numbers all I get is automatic people.

    • Free Government Cell Phones says

      Safelink’s contact info is right on this page, above, near the end of the article.

  837. Lenard Reynolds says

    Thank you for offering this, I,M DISABLED and need a phone so I can get help when needed, It Is like a saftey line I will feel much more secure when I GET THE PHONE GOD BLESS YOU. Sincererly Lenard Reynolds

  838. Lyndsey Ragland says

    My phone was stolen at the Drs. Office. How do I apply for another phone?

  840. edna baker says

    I apply for a phone I put my child get free lunch I want to change it to Medicaid I have a photo of the Medicaid card how can I change it o n my application

    • Free Government Cell Phones says

      You’ll have to talk to Safelink (if that’s your provider) about it.

  842. Mercury V Simanovicki says

    I’m trying to get a low income phone with free minutes each month. How do I know if I qualify or not?

  845. deborah a kehrer says

    I tried to check the status of application and it said id number not valid the number is 17911805. I applied on june 18th and emailed a copy of snap card at the same time. Please email me, how long untill I hear something. Thank you.

    • Free Government Cell Phones says

      We aren’t Safelink so we could not tell you. It sure seems like you should have it by now.

    • warren says

      i have not recieved a phone or anything else.what do i have to do now?i really need a phone badly!

      • raymond scott says

        please email me how i i get started on getting a free cell phone i am low income and on snap

        • Free Government Cell Phones says

          You get started right here on this website, Raymond. Go to our homepage at FreeGovernmentCellPhones.net. Click on the “Do You Qualify” link at the top of this page. If you qualify, click on the “States” link at the top of the page. Then scroll down and click on your state. You’ll find a list of all your state’s free government cell phone providers. Click on each of them to find the plan that’s best for your needs. Good luck.

      • Tara Savage says

        I want to cancelmy phone # 253 222 ****
        out of tacoma. reason, the are always stolen from me. Im dode
        Tara

        • Free Government Cell Phones says

          If they’re always stolen from you, Tara, you may need to begin associating with people who aren’t thieves.

          • marquese says

            I need a touch screen phone right now because i don’t have a phone right now so i am going to need y’all to help me out with a phone and then the one i had i had lost it

          • Free Government Cell Phones says

            You bring up two completely separate but related issues, Marquese. If you lost your phone, you’ll need to replace it. We’d direct you to our article that tells how to get your lost, broken or stolen replaced, but the bigger issue is that you want a smartphone. So here’s an article that tells you the smartphone upgrade policies of all the major free government cell phone companies:

            https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

            Please be aware, however, that Safelink, your current service provider offers smartphones ONLY in California. If you live in another state, you’ll need to switch service providers in order to get a smartphone. So here’s an article that tells you how simple it is switch providers:

            https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers