There are two different ways depending on whether you have your phone or if it’s been lost or stolen or broken.
If you have your phone: This is the simple one. Just call 6-1-1 on your free government cell phone and you’ll be connected to your service provider’s customer service team.
If your phone has been lost, stolen or broken: This is the more difficult way to figure out who your service provider is. It will take considerably more work on your part.
First, go to our “States” page and click on your state. Here’s a link to that page:
After clicking on your state, you’ll find a complete list of all the Lifeline free government cell phone service providers in your state. The only way to get your question answered is to click on the top name on the list. Use the contact information found on that page to call customer service and ask if you are a customer of that company. They will know based on information like your name, address, phone number, social security number, etc.
If the first company is not your service provider, call the second one. Then the third one. Then the fourth one. Eventually you’ll hit pay dirt and find your service provider. Hopefully you live in a state with very few service providers, which will make your task much simpler.