Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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Can my phone be deactivated if I don’t use it enough?

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Surprisingly, the answer is yes.

If you go for two months with out using it you will be “de-enrolled” from the program. The use of the phone is called “utilization,” and Safelink Wireless, Assurance Wireless and ReachOut Wireless all define utilization as making or receiving a call, attempting to make a call, checking voicemail, sending or opening a text message, checking airtime balance with the dialing sequence of the vendor, any sort of data usage or adding airtime minutes.

If you become de-enrolled, you will have a 30-day grace period to re-enroll by calling the company’s customer service line. ReachOut customers may also re-enroll by demonstrating usage activity. Upon re-enrollment, you will receive the monthly minutes that you were entitled to receive through the date your enrollment was cancelled.

If you do not re-enroll within the 30-day grace period, your phone will be deactivated. Each company has a different way to reactivate your phone:

Safelink Wireless: If your service is deactivated, you may reactivate your service by re-enrolling in the SAFELINK Program (if eligible) or purchasing and redeeming a TracFone Wireless airtime card with service days. Upon reactivation of your phone, you may be assigned a new telephone number. Any airtime remaining on your handset at the time of deactivation will be reinstated if your phone is reactivated within 60 days from the deactivation date. If your phone remains inactive for more than 60 days, you will lose any remaining airtime.

Assurance Wireless: At the end of the applicable 30-day period following notification of ineligibility, you will lose any free monthly minutes remaining in your account and you will no longer receive a monthly allocation of free minutes. For 120 days after the end of this 30-day period, if you have a sufficient balance in your account, you will be charged 10¢ for each additional minute you use. During this 120-day period, you may choose to switch to a Virgin Mobile plan and keep your phone number by calling 1-888-321-5880. After the end of this 120 day-period, your account will expire and we will deactivate your service. If your account expires, you will lose your phone number, and Assurance Wireless will assess you a termination charge equal to the value of the balance in your account.

ReachOut Wireless: In order to reactivate your Reachout Wireless phone and re-enroll in the Reachout Wireless Lifeline Program, you will need to call Reachout Wireless customer service and you will need to pay a Service Activation Fee (“SAF”) Upon re-enrollment in the Reachout Wireless Lifeline Program, you will be provided your first entitlement of airtime for the thirty (30) day period of time in which the service was reactivated.

The upshot: Use the darn phone the government gave you.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. I received Replacement #2 phone from assurance wireless 10 days ago. Repl. #1 would not function at all, but I was still able to use the original; just wasn’t reliable, not to mention now obsolete. The tech sending #2 said she was turning my phone off, and when the new one arrived I should just call to have it turned back on…. I did that today, but was told my acct had expired May 23 because I didn’t re certify. (It was actually turned off 5/31 by tech) I moved cross-country in late Dec., changed addresses w/USPS, moved from my folk’s to my new permanent address Feb.9, changed address again w/USPS May 20. My mail was going to Mom’s. She threw out ads & junk mail…Yep, A.W. mail too. She thought it was just solicitation junk knowing I already had a free phone. Today they said I have to apply as a new client all over! Tech suggested Life Link. Now I’m wondering why an entirely different company. I would think they could be a little understanding and just turn my phone on. It’s not even 30 days! Any ideas on how to make my plea?

    Reply

    • Unfortunately, Lori, it seems to us that your service provider correctly turned off your service because you didn’t recertify on time. However, we have no idea why the customer service agent said your service should be shut off while you awaited delivery of your replacement phone. Very odd. Nevertheless, it seems to us that you will now need to re-enroll with a new company. The good news is that you may be able to find a better plan. Here’s where you can find all the service providers and plans offered in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  2. hi I appreciate how you have answered the people who post comments here, even many who misconstrue what this site is about or how you’re able to help them (ie all the people giving you their phone number to disconnect and such lol) and I may also be posting here mistakenly, but just in case there’s a chance you have any insight or information that could help me I would like to try.

    What’s going on is I had free government phone service years ago, it was from Reachout Wireless which apparently doesn’t exist anymore, and Verizon Wireless was the carrier. I got an iphone 4 and eventually I didn’t qualify for the program anymore and I’ve hardly touched the phone since. Well, now something happened with my Facebook account where it’s saying there was suspicious activity or something and is requiring me to enter a 6 digit confirmation code sent to the phone number of that phone. There is virtually no way around submitting this code to regain access to my account, no live or real representatives of facebook that can be talked to or reached or even reached through any of their forms or reports or anything.. I’m going to keep trying both ways but I have more faith in me getting my old dead phone to work than I do in being able to contact facebook and have them help me resolve this..

    So here’s the thing, my phone still has the number attached to it according to my phone, and an online search that says the phone number is still connected to my name.. but my fiance tried talking to Verizon Wireless today and they said it’s impossible for them to reactivate my phone and that the phone number is being recycled back to the government or something.. I read that Verizon doesn’t activate older phones like iphone 4 anymore but I don’t know if there is any other possible route for me to get service on my phone again. All I need to do is retrieve one text message, and we don’t have much money but I am willing to do what I can to pay for minutes or service or whatever for this because my facebook account is important to me, with all my family and friends and old posts and pictures and everything attached to it, as well as a social game app that I’ve invested a lot of money and time into and have friends through.
    So I’m just wondering if you think that it is possible for me to get this phone and number working again long enough to get the facebook text code.. I wouldn’t qualify for government free phone service anymore and don’t want or need it, so sorry for posting on your site about that but I would love to hear what you think about this situation and if there’s any hope in your opinion and what possible options there might be. Thank you kindly for reading this, and whether or not you reply thank you for trying to help so many people with your advice and informative website. =)

    Reply

    • Every time we start thinking there are no new questions, a new question invariably pops up. This is a VERY odd situation and we honestly don’t have a clue what the answer is because it is only peripherally related to the free government cell phone business.

      That being said, we would be shocked it your old phone number is still attached to your old Lifeline cell phone. These numbers get recycled to new customers on a pretty regular basis. Have you tried calling your old number from another phone to find out if it has been recycled and is now active for someone else? Have you called Verizon to verify that they won’t activate service on an iPhone 4? (We’re no experts on that subject, but it seems hard for us to believe because we hear from lots of readers who are still using old flip phones.)

      You might try visiting USAC.org and sending them your questions. The USAC is the organization that governs the Lifeline program and they are usually very responsive to Lifeline customers and their questions. Good luck. Please come back and let us know what happens.

      Reply

    • Several ways. The simplest say is to call Safelink customer service and tell them they situation. Y

      Reply

  4. How can I disconnect a phone that I got from medical? I ant to disconnect it becuase my mom in law uses it and she doesn’t even talk to me and I got it for her but she is just disrespectful to me. I want to disconnect it

    Reply

    • We’re not sure what you mean when you say you got it “from medical.” You can disconnect it by calling your service provider and telling them to disconnect your service. In addition, your mother in law will not be able to renew the service at the one year mark because she isn’t you.

      Reply

  6. What number do I call for a re-activate my phone? I still have lots of minutes left and don’t want to lose them.

    Reply

  8. My son lost his sim card for his safelink phone and we cannot use it. How do I sign up for a new phone and what number do I need to call. Thanks.

    Reply

    • You have a couple options. (1) You should first contact your service provider’s customer service team to find out if they’ll replace the SIM card or how much it will cost to replace it. (2) You can also switch to a different service provider because all new customers get free smart phones. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/basics/qualify

      Reply

    • We are not your service provider, so we cannot suspend anything, Kim. Call 6-1-1 on that free government cell phone. That will connect you to customer service and they can cancel your account.

      Reply

  10. To whom it may concern please disconnect all my numbers associate with my name.my neighbor stole my phones,and identity theft and my car.please call Atwater police department and let them know I know a lot of these people. Did.and a rape case and my neighbor murdered someone.

    Reply

    • This is an independent informational website, Alicia, so we cannot disconnect your phone. You must call your service provider’s customer service team.

      Reply

  11. I need to get customer service at QLink Wireless and cannot get them to call or email back.
    I have sent emails and tried the phone repeatedly for 2 days and the only return I get is a response to email saying the are happy to here from me and they will get back to me.
    Do you know how to actually reach a human being. I read on the internet keep pressing 0 and that does not work. Help please.

    Reply

    • This is one of the most annoying aspects of the free government cell phone program. Sorry, Michael, but we do not know how to get a live person.

      Reply

  12. My phone has been off for I think like a month. Does that mean that I still have my number? Can you check on how long the phone has been off by the number ? (702) 748-****.

    If you lose your number , are you able to get it back or they will give you a new number? How do I keep the same number ?

    Reply

    • If your phone has not been used for 30 days or longer your account is supposed to be automatically cancelled. However, in reality, that often does not happen. Contact customer service immediately to find out if your account is still active.

      If it’s not active, odds are against you being able to get your old phone number back. But it is not impossible.

      Reply

    • We are not Q Link, Sheila. This is an independent informational website. You’ll need to contact Q Link to get your phone deactivated.

      Reply

    • We have no way to help you locate your phone, Tina. We suggest that you contact your service provider’s customer service team to cancel that phone and get a replacement phone.

      Reply

  15. Misplaced Phone Wen I Was Packing An Just found It. It’s Been 3mths Now I believe, So my Service is off “American Assistance” How Do I Get My Service Back Up an Running. Without All The RedTape/Problems..
    Thank U

    Reply

    • You should be able to contact customer service and re-enroll with that company. (Of course, you should check to make sure it has actually been cancelled, because some Lifeline companies don’t cancel service when they are supposed to.)

      Reply

    • You need to contact your service provider’s customer service team, Roy. They are the only ones who can deactivate your phone.

      Reply

    • We are not your service provider, so we cannot help you, Sandy. Contact your service provider’s customer service team.

      Reply

  20. Hello. I no longer qualify to receive free minutes from SafeLink. So, I got on the website and cancelled my service as of July 1st of this year. (I also double-checked today to verify that my account was truly cancelled, and it is.) My question is, is it normal for me to still have service a month later? It’s August 1st today, and I haven’t received my usual 500 minutes, which is a good thing, but I still have 305 minutes which have rolled over from last month. Usually the minutes I received never rolled over. Is my phone pretty much like a pre-paid phone now? I just want to make sure it sounds like my account with SafeLink has truly been cancelled and that if I continue to use my phone, with the minutes that rolled over, it’s ok to do that.

    Reply

    • You should have no service as soon as you cancel your account. Turn the phone off and make sure you do not use it for 30 days and it will be shut off for that reason, too.

      Reply

    • That is completely dependent on why it was deactivated, Kathy. Do you know the reason?

      Reply

    • We don’t know what Peach State is, but free government cell phone customers can no longer qualify using any state programs.

      Reply

    • The rules of the program say that a free government cell phone account will be terminated if the phone is not used for 30 days or more.

      Reply

        • You can attempt to re-enroll with the same company or with another one, Kimberly. But your ability to do that may be impacted by how long you had your account. Start by calling your service provider’s customer service team.

          Reply

    • We’re not your service provider, Lydia, so we can neither send you a new phone nor address your problem. Contact your service provider’s customer service team.

      Reply

  26. My government phone has been stolen and they keep logging into my accounts to everything, google, Facebook, etc. I don’t know who the service provider is. How can I deactivate it?

    Reply

  28. Need to deactivate my dad’s cell phone he passed away an we just noticed his phone is gone so someone had stolen it . SafeLink wireless.

    Reply

    • Contact Safelink’s customer service team by phone or online, Lisa. Sorry to hear about your loss.

      Reply

  29. My mom has a safelink phone and she is using cell number as a contact number. I got a voice mail from safelinkthis past friday. Saying at the end of this month they was going shut phone off. Because they she has been using it. But I know that she has been making the required one monthly call. Unless for some reason her minutes have been loaded. She has a smartphone and I don’t know to check if she her minutes on there. The only other thing I can think of is because she leaves her phone off most of the time unless she has to use it. So I am not sure what to do when I see my mom again so she doesn’t be without a phone.

    Reply

    • Next time you’re with you mom, call 6-1-1 on her free government cell phone. That will connect you to her service provider’s customer service team. That will accomplish two things: it will eat up some minutes and satisfy the usage requirement, but the customer service agent should also be able to tell you what’s going on with her account and why she’s getting those shut-off notices. Two birds, one stone.

      Reply

    • No need to return it, Deb. It’s yours to keep. Maybe you have a friend or family member who can use it. Or maybe you can donate it to a homeless or women’s shelter.

      Reply

    • If your phone has been deactivated, you probably need to re-enroll, Marcus. But the only way to know for sure is to contact your service provider’s customer service team.

      Reply

  32. I received a text saying to dial ##72786# to do a system upgrade & to reset my phone and restore service but after I did that it’s no longer letting me dial out is saying to call customer service …. but I can’t seem to find the correct number

    Reply

  33. one day my safelink phone worked, the next day it was dead. i have complied with all usage requirements and i have not abused it. i have searched online help sites, but none specifcally addressed a “broken” phone. i have verified my safelink information is current and i am enrolled. i’d like some help please.

    Reply

    • We’re not Safelink, Rick. We’re an independent website. You’ll need to contact Safelink customer service or tech support by phone or online.

      Reply

    • You cannot discontinue your service by leaving a comment on this independent website, Evelyn. You must contact your service provider directly.

      Reply

    • We can’t shut your phone off because we’re not your service provider, Thornton. We’re an independent website. You’ll need to contact your service provider’s customer service team to terminate your contract.

      Reply

    • We cannot turn off your phone, Mary, because we are not your service provider. We’re an independent website. You’ll need to contact your service provider’s customer service team.

      Reply

    • Well, excuse us for not answering a completely different question than the one you wanted our article to answer. Shame on us.

      Reply

      • Assuming that you are still eligible, Judy, you need to re-enroll with the same free government cell phone company or select a new one. Check out all the companies and plans available in your state to make sure you are getting the best deal (most minutes, most texts, most data, etc). Who knows? You might even find a much better plan. You can see all the companies in your state and their plans at this link:

        https://www.freegovernmentcellphones.net/states

        Reply

    • For the 10,347th time, we are not a Lifeline Assistance free government cell phone service provider. We’re an independent website. You need to get in touch with your service provider — whoever it might be — directly to get your problem solved.

      Reply

  42. How long do I have to wait to reapply to qlink wireless? I’m not going to be needing the service in a few weeks, and I want to know just in case I am in need in the future.

    Reply

    • As long as you cancel your account and verify that it has actually been cancelled, there is no time limit. Need and eligibility are the only requirements. So if you no longer qualify and cancel and account one day, you could theoretically find out you require it the next day and re-apply.

      Reply

  43. I got my free phone service awhile ago and I want to cancel it. I recently separated from my relationship and left the phone there because I had recently gotten different service. I would like to cancel but don’t know who to call and I also don’t remember the provider. The phone number is 209-587-3504. I would prefer it cancelled right away to prevent it being used by a dishonest ineligible person. Please help and thank you for your time

    Reply

    • We get questions like this many times every day. Unfortunately, the answer is never very satisfactory. Is your new service a free government cell phone? You didn’t say so, but that’s what it sounds like. If that’s the case, you messed up by having two Lifeline Assistance accounts at the same time. The way it should have worked is that the second provider should have automatically cancelled the first service. There is no real way to figure out who your first provider is. The only thing that might work is contacting customer service at the second provider and asking if they can look you up in the national Lifeline data base. We’re not sure that’s possible, but it appears to be your only option. Good luck. Please let us know what happens.

      Reply

        • Since it’s against the rules, at least one of them will get cancelled. Both of them may be cancelled. We would suggest that you cancel one of them immediately. There is a National Lifeline Assistance Database on which all customers are listed. Eventually you will get caught.

          Reply

    • I talked to Acadia and they said they’ll Have my phone activated in four hours. Five hour later checking to see if my service on, it said nothing. please help.

      Reply

  44. Hi, my brother just recently passed and he had a government phone. How do we deactivate the phone so it cannot be used. Someone has stolen the phone from his home.

    Reply

  45. I need to cancel my phone I never received for my son and I’m trying to get him another one. when they put my info it showed up I was with budget. but I never got a phone. so can you please cancel phone? thank you.

    Reply

    • We cannot cancel your phone, Veronica, because we are not your service provider. We are an independent website with absolutely no affiliation with any of the free government cell phone numbers. You need to contact the company with which you enrolled.

      Reply

  46. I had a Safelink phone when I lived in New Mexico (NM). But, when I moved to Texas, Safelink made me get a new Safelink phone there. And, I guess I was “de-enrolled” from the NM Safelink Program. (So, I don’t get new airtime minutes each month on that NM phone).

    Yet, I had bought nearly 4,000 minutes of airtime on the NM phone, and I’d like to use those, eventually — just not right now. These minutes have been OK to use up until just recently when my “Service Days” on this NM phone have expired.

    So, to gain some “thinking time,” I bought 100-minutes of airtime and 30-Service Days for the NM phone. But, I don’t really want to use that phone right now. Plan on using those 4,000 airtime minutes maybe next year.

    Can I just let the Service Days expire (in 30-days) on the NM phone, then later next year, buy Service Days and use some of those 4,000 minutes?

    Tks for the help.

    Reply

    • That’s a very complex question, Robert, and we do not want to give you any incorrect information. You need to call Safelink customer service to discuss the issue.

      Reply

      • Agreed, it is rather complex. That’s why I was hoping you all could help.

        The staff that I have spoken with in the past at Safelink/TracFone do not seem to be the most knowledgeable people in the world. (And, they have such a heavy “foreign” accent, it is very hard to understand them.)

        But, I guess that’s all I can do. Call them and ask.

        Appreciate the reply.

        Reply

        • Please let us know the outcome of your efforts, Robert. Our readers will find it very interesting.

          Reply

    • If you want to deactivate your account, Venisia, you need to contact your service provider directly.

      Reply

    • Why was your phone deactivated, Tanisha? If it was because you had multiple free government cell phone accounts, you are out of luck. It will not be reactivated. If it was because you didn’t use if for 60 days, you must reapply for a new account. If it was for some technical reason, you must contact your service provider’s tech support team. And if it was deactivated by mistake, you must call your service provider’s customer service team.

      Reply

  50. My name is timothy gilbert i have a free goverment phone my number is559-804-5374 i lost it about 2 or 3 months ago and i just found it in my stuff and would like to turn it back on . Please help or direct me to someone that can
    Thanks tim G.

    Reply

    • Can we assume you got a replacement phone, Timothy? We hope so. And we salute you for being a good guy and turning in the “lost” phone.

      In most cases, the phone is yours to keep, but you should call your service provider’s customer service team to ask if they want it back.

      Reply

    • You need to contact your service provider, Tommy, not us. This website is not affiliated with any of the Lifeline service providers.

      Reply

    • We are unable to disconnect your phone, Ethel, because we are an independent website, not your service provider. You need to call your free government cell phone company to get your service shut off. Alternately, you can simply not use your phone for 60 days and it will automatically be shut off, or you can also end your service by not recertifying when you are supposed to.

      Reply

  53. I had a phone with vergin mobil when Obama phones started but never worked it tell me that I already on the program they told me that if not used it will be canceled but many years later they are still charging the government. What can I do to stop them from stealing money from the government

    Reply

  54. I applied for a phone, it says I have been approved, but I still don’t have my phone, does it come in the mail or Fed Ex

    Reply

    • Generally they arrive by USPS, but every cell phone provider is different. Call your service provider and ask for a schedule.

      Reply

  55. I tried to get a government cell phone about a week ago with entouch wireless an couldn’t get one cause it’s showing that I have one. I was given the number to entouch wireless and called and they said it isn’t show that I have an account. Where should I go to find out y it’s showing I have an account?

    Reply

    • If they say you don’t have an account, how about if you just open an account with EnTouch?

      Reply

    • You have two choice: (1) Do not use the phone for 60 days and your account will be cancelled, or (2) Contact your service provider to cancel your service. The best choice is to contact your service provider by phone or online to cancel. That will stop your service 60 days sooner and save the system $20 that can be used to help another low-income American.

      Reply

    • We hope that means you landed a job and no longer qualify for a free government cell phone. Whether that’s the case or not, you need to contact your service provider by phone or online to cancel your account.

      Reply

  58. number to call to cancel my assurance wireless cell phone,i want to hook up my home phone.i want to talk to a person

    Reply

    • You can find the Assurance Wireless contact info on our Assurance Wireless page.
      Click on the “Providers” link at the top of this page. Then scroll down and click on Assurance.

      Reply

    • We cannot deactivate your phone on this website. You must contact your service provider and ask for customer service. You can find a complete list of service providers by clicking on the “Providers” link at the top of this page.

      Reply

  60. When reactivating an normal usage phone, must it be turned off for three days at the end of each year?
    This phone is never un-used for more than a few days at a time. I was told it had to stay turned off for three days during service renewal. Thank you.

    Reply

  63. This phone was stolen and I have been trying to cancel dor 3 days. 702-324-****. I am getting really frustrated, it’s stolen I know who has it and that he is still using it. Cancel it immediately. You ask me for date of birth I give it, you ask for social I give it. You continue to add minutes after minutes and yet your telling me you can’t find my account. I want it cancelled now.. Not tomorrow not Saturday. Now. I was even on the live chat and she just kept saying give me a moment. I have her an hour. Do it now

    Reply

  65. My government phone was stolen I would like to have it turned off and another one sent to me is that possible

    Reply

  69. Hello….I’m Trying To Cancel My Safelink Phone But It Won’t Let Me Cancel It….Please Help Me At The Above E-mail Address….Thank You….PLEASE CANCEL MY SERVICE….

    Reply

  71. LOST PHONE-HAD 612 MINUTES ON IT.
    I AM 70 YEARS OLD & HAVING HEARING PROBLEMS-COULD BARELY HEAR & CAN’T AFFORD HEARING AID.
    HAD PEOPLE WITH MY TEL NUMBER TRY TO FIND IT IN HOUSE,GARAGE & CAR-NO LUCK.NO IDEA WHERE PHONE IS?
    SUGGEST YOU CANCEL MY PHONE.
    THANK YOU,CHARLES RANDON

    Reply

  73. If this cancellation can be done by tomorrow that would be great!!!
    Thanks again!! PLEASE CANCEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply

  76. My phone was stolen and I need to have it shut off. Customer service says they can’t find my number in system.. Please help

    Reply

  78. I just received my replacement safelink phone an now my account is cancelled saying i signed up for budget moblie if i did i sure didn’t mean too. Ive had there services before don’t like it. Please please tell me what i’ve gotta do to get this resolved this is a big misunderstanding thank you

    Reply

  80. my mother recently was approved for one of your free phones, however she’s found that she doesn’t use it as much as she thought she would. My question is this. How does she go by returning it?

    Reply

  82. I have cell service and want to transfer to Cox land line. How do I turn off the cell service in order to activate land line ???

    Thanks

    Reply

  83. I wanted to reactivate my assurance phone the phone # is 804-386-**** and the MSID # is ***-202-5113 and I was just wondering if you guys could help me resolve this problem please and thank you.

    Reply

    • Since the phone has already been deactivated, you are free to choose another vendor if you want. Go to our “States” page (as shown on the Navigation Bar at the top of the page), see who does business in your state, and re-apply with any company you prefer.

      Reply

  84. My phone was stolen from my car in front of the apartment where I live. I want to reported stolen. I had it in the car because I was going to return it back to the company that provided it to me. What do i do now please let me know. I reported it to my landlord what happen to my car.This is my landlord’s number (712)256-****. It was a samsung phone

    Reply

  85. My phone was shut off need it activated 702 325 ****.samsung phone. Thank u how long will it take?

    Reply

  86. Hi there…I have just been granted a lifetime stalking protection order against the person who, for whatever reason, confiscated my phone until it was in fact no longer in service before returning it to my possession. I am afraid for me and my child’s safety & can’t afford a reconnection fee at this time. Is there anyway around this at least until I am able to relocate into another home where he isn’t familiar with? Thank you for your time!

    Reply

    • We didn’t know there was a reactivation fee on a Lifeline cell phone. Regardless, if your current phone provider is trying to charge you, you can try switching providers. CLICK HERE for information on switching cell phone companies.

      Reply

  87. My phone number is 909361**** I want it turned off immediately cause someone stole it and been using it for 3 weeks now

    Reply

    • The phone I have was my boyfriends he passed away in January 6 2015 I was wondering if I could get it deactivated out of his info then activate with my info

      Reply

  90. I dropped my phone and when I turned the phone back on, it asked for the activation code. I misplaced the letter with the activation code on it. My phone number is 917-569-****. What do I do?

    Reply

  91. I need to have my assurance service temporarily discontinued. I had misplaced my Virgin Mobile PayLo phone, and I am almost certain that it is being used by someone else. I am afraid that there will be an attempt to “top-up” using the information on file. I simply can’t afford to have any activity at all on that card. Can you please let me know what steps I must take to prevent this, if in fact, it is even possible, for I can’t seem to recall.
    Thank you, Sincerely,

    Barbara Curtis

    Reply

  94. My dad has a safelink phone and he wants to get it shut off. i already called safelink and tried to deactative it but it wont let me.

    Reply

  96. I have been having complications due to my diseases , For A few months many thing were not attended to one of those is my Government cell phone, I found my phone but, the service has been discontinued I can not remember what provider issued the service to get it reactivated The phone upon turning it on says powered by Sprint The phone # is ***-752-8983 the MSID # is ***-270-7399. If your technicians can help me get this problem fixed I would be very relieved Sincerely Thank you Donald J Biddle my zip code is *****.

    Reply