Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

Menu

Frequently Asked Questions for the Lifeline Program and Cell Phones

All the information that the vast majority of readers should need can be found on the informational pages of our site. But we’ve created this FAQ page to attempt to answer other questions that come up most often. If you have a question that you don’t see answered, please go to our Help page to learn how to submit your question to us.

The Frequently Asked Questions are categorized into several groups for ease of finding information about the specific question you have about the free cell phones available through the various Lifeline companies.

Popular FAQ’s

About the program

Eligibility

Phones and Plans

Participant Issues

Assurance Wireless Specific

Safelink Wireless Specific

Definitions

Leave a Reply

Your email address will not be published. Required fields are marked *

Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. I applied for a Lifeline phone line for my own cell phone I currently have do I have to finish the application physically in my own handwriting and send it through snail mail or is there a way I can finish the application online if I an able to sign my initials and my physical John Hancock/signature in my own writing without having to type it?
    Please answer as soon as possible
    Thanks a bunch

    Reply

    • Yes, any phone number can be “ported over” from one company to another. But it’s up to you to repeatedly tell the customer service agent that’s what you want to do.

      Reply

      • Ive had several free medical government phones open couple years ago, ive lost every one couple years ago.i wanted to make sure all are cancelled.cant remeber any numbers .

        Reply

        • We’re pretty sure there’s a question buried somewhere in your comment, Casandra, but we just can’t figure out what it is.

          Reply

  3. iwas living in Missouri and received a smartphone through assurance wireless. I just moved to Ohio and receive food stamps and am eligible for in Ohio. How do I switch states?

    Reply

  4. I have a free government phone and now have a job where the employer will pay for my phone. Can i transfer my current phone number?

    Reply

    • We don’t think we’ve ever been asked if you can transfer your phone number from a free government cell phone to a paid account. We’re not sure of the answer, but it seems that it should be do-able. You should contact customer service at the service provider your employer will pay for and ask them the question.

      Reply

    • Impossible for us to answer that question, Susan, because we don’t know what make or model of phone you have nor who your service provider is. We’d recommend Googling the make and model of your phone plus the words “user manual” to find the instructions you need.

      Reply

    • It depends on who your service provider is, Kenneth. Some, like Safelink, allow you to check the status of your enrollment on its website. Others require you to call your service provider’s customer service team.

      Reply

    • We need a little more info, Monica. Does your question mean that you are homeless or that you only have a PO Box?

      Reply

  9. Do you have to go to public sites. What if you already have a business where people come to you can you still get a job

    Reply

    • We are unable to answer questions about how the sales rep system works. You’ll need to contact the company you want to represent and ask what its rules permit.

      Reply

  10. I HAD A SMART PHONE A SAMSUNG AND IT BROKE I HAVE A HEART CO DICTION AND HAVE MEDICAID a day get food stamps also my kidneys are in 4 stage fai,ure

    Reply

  12. I applied for an assure wireless phone tonight. The application was simple and convenient. All i had to do was take a picture of my medicade card and upload it. I went to check my status right afterwards and it said they received my application and were reviewing it. About an hour later i checked again and now it says decision letter was mailed. It didn’t say approval letter. Im just curious if this is because i didn’t get approved. Thanks

    Reply

  13. Good Afternoon- I hope you will be able to help me or at least send me to someone who can. I just recently relocated, I still live in California and still in the same County but I have moved so far out that there isn’t a signal on my phone. Although my phone is Government issued, I have had friends visit who pay for their cell phone service and have problems as well. But they are able to walk to the other side of the house or sit in their car and they can make calls. I have called Safelink hoping for some assistance but they tell me I need to contact California Lifeline and when I call them they tell me I need to contact my provider. As you can see I’m going in circles with no resolution except to scrape up the money each month to pay for cell service. Which I’m happy to do if I had a tree in my back yard that grew money. Any advise you can give me will be truly appreciated. Thanks

    Reply

    • We’re going to give you an even more complex answer, Pamela. It sounds like you live in a really rural area with poor cell reception, so your goal should be to find a free government cell phone company with the best signal in your area. The only way to do that is to call each of the companies offering service in California and ask if they serve your area. Then you’ll have to ask around (friends, co-workers, etc) to find out who has good phone service/strong signal from each of those companies. Go with the company that offers service on the strongest cell network in your area.

      Reply

  14. They are rejecting my documentation that proves that I receive food stamps and Medicaid from the State of Florida because the documentation comes with only one of my last names. The DCF cannot write all the last names I have because their system doesn’t allow too many characters. This company cannot understand that my SS is unique to me and they keep rejecting my application. I had their service for years and it was canceled without notification. I was asking to reapply, and I did use my name exactly how it appears on my Social Security (2 last names), however the proof from foods stamps and Medicaid showed only one last name and for that reason it was rejected. I called customer service again and they told me to reapply again using only one last name which I knew that it wouldn’t’ work either. The rejected again because the last names don’t match. Really? I knew that. What do they want me to do? I can’t change any document that comes from the state, one or two last names, it is me, nobody has the same social security. I don’t understand their dilemma. Finally, I called DCF asking for a letter that explains the situation. They wrote a letter explained all the benefits that I received and also explained that one or two last names is the same person but nothing yet, they are still rejecting. I also called the corporate offices in Miami; Fl and they couldn’t do anything other than telling me to reapply again. It is painful. This is huge discrepancy between the two agencies, DCF and Safe link. What to do?

    Reply

    • Sorry to hear about your situation, Juan. That’s a problem we’ve never heard before. We have two suggestions. One, you might call customer service again and ask to speak to a supervisor. If that doesn’t work, you might want to apply to a different company. Here’s where you can find a complete list of free government cell phone companies and plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  15. I have been on the Lifeline program for nearly 10 yrs because of my disability. I have had to use this system, for many issues. As of yesterday, July 29th, my phone has been disconnected. I called Safelink to find out why and was told to contact State Agency of Illinois. I am unable to find out who do I call and talk to about this. Right now my account is pending until I talk to someone about why I was disconnected. Even though I am married, I have no support from my husband. He has never supported financially for my medical needs. I have to support myself. Everything is separate, we do not have joined bank accounts and no joined savings. I get about $10,000.00 a yr. Not much. so why this mess? Thank you Marie R. Butz

    Reply

  16. What Obama phone company has the iPhone that you have to pay the least for and which Obama phone company has unlimited data no matter if it is 2g or 3g or 4g which Obama phone company provides unlimited data for California for free or which Obama phone company has it for the cheapest and how much is it?

    Reply

    • We do not believe that any company currently offers late model iPhones, Jesus. But if we’re wrong, our readers will surely tell us.

      Reply

  17. Been with you guys since 2015 I still have the Alcatel and now when a pictures are sent I’m not able to download them and that started last month please tell me why that happened

    Reply

  18. Why does my phone say “no service”? I use it all the time so it couldn’t have been canceled for not using it.

    Reply

  23. I recently inherited my father’s iPhone when he passed away. Is there a California Lifeline provider that will let me BYOP using an iPhone?

    Thx, Jen

    Reply

    • A number of them, Jennifer. You’ll need to check their websites or contact their customer service teams.

      Reply

    • We always urge our readers NOT to enroll at a street event, Debbie. Too many cases of fraud and abuse originate at those events. You are much safer if you enroll by phone or online.

      Reply

  25. Good afternoon,

    My Mom is EBT card holder and Medicare patient. For few months in row we can’t get a phone for her. The answer is – she is not in the system. Is it anybody whom I can complain about it?
    When her social worker called you, she was explained that the phone was mailed to her on February 15th (!). Still we don’t have it. What’s going on?

    Reply

    • Your mom’s social worker didn’t call us because this is independent informational website that’s NOT affiliated with any of the free government cell phone companies. You need to contact customer service at the company she enrolled with.

      Reply

  26. The status on my phone with assurance says
    “Your Assurance Wireless account was activated on 03/22.” Is there an estimateable time frame of receiving my phone?

    Reply

  27. If I’ve read correctly, after March 18, 2018; Lifeline customers will no longer be subjected to a “port freeze”.

    Can we assume that come next Saturday, there will be a lot of 2-stepping and dos-see-dos?

    Reply

  28. Is True Wireless still in business? I talked to them on live chat more than once. They are supposed to send me a nano-sim card for the new phone I bought. I haven’t received it and it has been a couple of weeks. I went back to their website and the chat is gone. I emailed customer support and it bounced back. I called every number on their website and with each one I just get the very same recording and wait and wait and wait. No one ever answers.

    Reply

  29. I received a smart phone from SafeLink that is too complicated for me. Is it possible to change the model to something senior friendly?

    Thank you

    Reply

    • Check out Safelink’s website, Ana. They should list the various phones that are available.

      Reply

    • I tried a downgrade for someone I know, but Safelink would not provide a basic phone. I suggest you find and purchase what will work for you.

      If what you find is not a TracFone or if it’s an used one, request a new SIM from the company. Trust that the process will not be simple. I hope you have help.

      Reply

  30. I’ve been a customer for six years and I wanted to know how I could replace the battery in my phone. It’s a Kyocera Domino model cell phone. I think the battery is old and needs to be replace because when I charge it and then when it’s finished I am plug it try to make a phone call and the battery indicates that it’s low. Will you replace it for me?

    Reply

    • No, we won’t replace your battery because we are NOT your service provider, Brenda. But it’s highly unlikely that they will replace it either. Just visit any electronics store and buy a battery.

      Reply

        • Contact 6-1-1 on your free government cell phone to ask customer service if the specific make and model of phone is compatible with the company’s cell network.

          Reply

  31. I Had a free phone with American Assistance for almost 2 years. they sent me a new smart phone last summer and after a few weeks it froze up. I called customer service and they gave me some instructions which had no effect on the problem and then abruptly hung up. i called back she gave me the same instructions and i started to tell her i had already done that but she had already hung up. I called the next day and they told me i would have to have a new phone. that was fine as this one was defective. then i was told i needed a credit card because they would have to charge me for the new phone. i asked them to just reactivate my original phone because i didn’t have the money to buy a free phone. but was told it was obsolete and no longer worked with. there system. the fact that they had sent me a defective phone to begin with had no bearing on the demand for buying the replacement. I had to wait until my check went into my bank (3 weeks) in order to purchase my replacement FREE phone. Now in october I was moving and my phone fell out off my pocket in my drive way and before i noticed it was ran over and crushed. so i waited until i had money in my account then called for a new phone. then i was told that do to inactivity on my phone that my account was closed and i would have to be re instated. ok fine lets do it. well he couldn’t do it i would have to fax a copy of my d/l and snap card to them then some one would call me. Well sure I got all this money i will just run right out and buy a all in on printer to hook to my antique computer so i can order a free phone. so just how much money do i have to spend to get this free phone? So it was December before i was able to get the money to get to equipment to send them the info they already had so they could finally send me my free phone. No!!! they will call me the next day and take my new application over the phone. I waited until 7 pm they never called. I waited 3 more days and they never ever called. Depressed and upset that i had gone through all this time and trouble, not to mention money i did not have i said forget it. I January 2018 i tried to go to a different lifeline company for service, they could not help me because i still had service with American Assistance. I told them i did not and that i did not even have a phone. Sorry once you sign the contract with them you cant go anywhere else for 1 year even if you not getting service..So fans that means that American Assistance or any life line carrier doesn’t need to do a damn thing for you and they will still get there Government subsidy just for your contract.Well i tried again to get re enrolled with American assistance mean if they are making money on me i should see something right. Wrong its been two days still no call back. I Called them yesterday every hour for 4 hours and all they said was i was in the Que. Yea well Que this im done I Hope you spend your government money wisely.

    Signed
    Outta Touch

    Reply

  32. my mom yus got a phone open face just wander if you guys issue a flip on off pohne insted. she is a 87 yr old mom and wuii be esier for her to use.

    Reply

  33. January 28, 2018

    I sent my application and a copy of my State ID my Snap card and my Medicaid card to Access Wireless in the mail in November and I still haven’t received anything form of response. Can you please let me know what I need to do next. Thank you.

    Samantha

    Reply

  34. My question is…… This phones for supposed “emergencys” but I hope & pray I have 72 hrs notice before tragedy strikes. Trying to get a job is nearly impossible Cuz my phone always says I don’t have service or when I have service it still goes to voicemail. when the phone actually let’s you talk or text it takes about 12 tries before going thru because it misreads every button you hit and seems to be on some type of delay between each tap of the buttons. My question is how can I switch it to (this older but works very well) phone??? It’s a straight talk/Trac phone. Plus in the case of an emergency I’VE got a way better Chance with this phone. Please help how can I fix this small problem??

    Reply

    • You shouldn’t have to endure these problems, Naomi. Have you contact your service provider’s customer service team to request a replacement phone? Call 6-1-1 on your free government cell phone to be connected to customer service.

      Reply

    • Google the make and model of your phone along with the words “user manual.” When you find the manual for your phone you can look up the answer to your question.

      Reply

  36. I was a SafeLink costumer until April of 2017. Went to assurance, which I’ve continually have had problems with…the device and the customer service. Since my device got turned off for a day, they had to program my device to have service and since that day, my device, no matter where I am located, it’s been hard to get any signal and has been getting my calls cut off or disconnected. Since I have not been satisfied, and have wanted to go back to SafeLink, I wanted to know what I could do to do so. When I called SafeLink they said I would not be able with a certain obligation til April 28, 2018. Is there any other way I can go abouts into changing my provider

    Reply

    • There is nothing you can do, Carol. Safelink and Assurance are simply following the rules of the Lifeline free government cell phone program.

      Reply

  37. My cousin has a free government cell phone. She is hard of hearing and technology challenged. Often, we cannot get in contact with her because she doesn’t hear the phone, the phone has no charge, minutes are used up, etc. Would it be possible for us to install and pay for a landline in addition to her free government cell phone without causing her a penalty or loss of her cell phone? A landline would help us to have less anxiety about her safety, but the cellphone is better for her when she moves about.

    Reply

    • Only one Lifeline discount is permitted per household, Laura. So she can have a landline at the same time she has a Lifeline free government cell phone, but she will need to pay full price for the landline service.

      Reply

  38. My daughter, Jennifer Chester died on Dec. 4, 2017. Her boyfriend is using her phone . Can the service be disconnected if I can not obtain the phone?. The number is (330) 774-****.

    Reply

    • Sorry to hear about your loss. You can cancel her free government cell phone service by calling her service provider’s customer service team. You will probably be required to provide them with proof of death.

      Reply

  39. I had budget mobile and switched to tempo but where I live, my calls keep dropping. The signal disappears a lot on me, calls drop, and I really don’t get a decent signal in my apt. I’m tired of having to play phone tag, not having a signal, and my signal disappearing. What I need to know is how I find out which one of these companies will have a better signal for me, especially in my apt. My apt building has concrete separating all the apts from each other and I live next to the elevator. I live in Wisconsin and there are some cellphone towers above my apt building. Tempo is just not working out for me at all, period for having a good enough signal. I am disabled and receive calls from drs. offices and I can’t keep getting disconnected from important calls. Even calling the emergency number, my call is dropped and I’m disconnected. So I really need to find out which one has better signal in my area. I’m so frustrated and ready to give up with these free cell phones.

    Reply

    • Sorry to hear about your loss, Robert. You do not need to return the phone, but you should go ahead and cancel the contract. You can do that by calling 6-1-1 on that phone. That will connect you to the service provider’s customer service team.

      Reply

  42. Where I live at only certain networks work best without calls dropping, interference and so forth. I find that Lifeline carriers on the AT&T network work best for my area. Which carriers run on the AT&T network?

    Reply

  44. I’m a case worker trying to get a phone for a person who has Medicaid. The email that comes back says that this person is not in the system but the SS number is accurate & he has been at the same address for 8 years. I called the contact number but couldn’t get to a real person. What now?!

    Reply

    • You didn’t mention which company you were trying to enroll with, but check its website to see if offers an email link to customer service.

      Reply

    • To talk to a real person you have to go through the whole automation process…when it promots you for your phone number, answer with “dont know” then it will say im sorry im having trouble with that answer, lets do it thus way, “what us the imei number of your phone” you want to answer with…”dont know” thats when you get transferred to a real person…took me awhile to figure this out…good luck

      Reply

    • Most companies say it will take two weeks, but many readers have told us it takes three or four weeks or even longer.

      Reply

  47. I have a ZTE and I heard I can upgrade to the newer phone that’s being provided. I want to know if I can get the upgrade phone

    Reply

    • We do not know the specifics of your service plan, Carmen, so it’s impossible for us to answer that question. But call 6-1-1 on your free government cell phone and you will be connected to your provider’s customer service team.

      Reply

  48. Friend has free phone that she cannot get to her messages verbal or talking. She does not know the pass word. How can she can into them?

    Reply

    • First thing she should do is Google the specific make and model of her phone plus the words “user manual.” When she finds that manual, she can look up the answer to her questions. If that fails, she should call customer service at 6-1-1 on that cell phone.

      Reply

    • They are replenished every month on the same date. For example, if you enrolled on the 5th of the month, they will be added to your account on the fifth of each month.

      Reply

    • That depends on the make and model of your phone and which service provider you are enrolled with, Debbie. Try Googling the make and model of your phone along with the words “user manual.” When you find the correct manual, you can look up the answer to your question.

      Reply

    • Yes, you must be 18 or older to qualify. No, you cannot become eligible via MediCal. Only federal assistance programs are now allowed by Lifeline.

      Reply

  52. I left a comment on this website about my positive and negative experiences with a lifeline service provided through safe link.

    I also asked if any readers had suggestions, because I am in a real bind, still.

    I’m not sure if it was posted here on your website, I can’t find where it might be. It was long, but I hoped the details would help other readers as well as me.

    After posting I just received a notice that it had to be reviewed first, which makes perfect sense. Was it rejected? Would I be notified?

    I tried searching this site, but I only got Google ads when I used the search bar included in this website, it’s possible that the tablet ( No, it does not have any data plan ) I am using is not compatible with the site?

    My information is saved, according to what I understand below this box that I am writing in.

    It was a complicated set of questions as well as my background so it was pretty long, but I know you’re not my phone company, I know you’re not the government, and I wasn’t asking any tech questions unless someone else out there could say if they had also had similar problems, nd how they fixed them .

    I hesitate to go to your Facebook page, I don’t need my acquaintances to know that my income is as awful as it is or that my situation is really bad. Also… After all I went through with safe link, which was a good service for so long, confirms that I did everything they asked, but the replacement for a messed up phone was accidentally canceled by them, they shut off my number the minute I told them I was having difficulty, *even though I could still make calls*.

    I have been without a cell phone for some time and was recently stranded at the hospital ER, which is when even a malfunctioning phone would have come in really handy. I don’t know if I could re-create what I wrote, they gave me all these reasons about why I had trouble with the phone, saying my location didn’t accommodate two or 4G … it was a lot of things.

    Is it possible my question was published and I just can’t find it in all these threads?

    I saved the page I had written on, but when I refreshed it went back to the homepage. I can ask the questions again but it would be great if I didn’t have to. Thank you, I could really use some help navigating whether or not I should change my service, even though I know you can’t or not recommend one over another, it’s possible that readers have had similar experiences and could tell me what they did to solve them.

    I hope it’s understood that I am very appreciative of the service, I had my safe link lifeline phone for years and years, and it helped so much. I am pretty isolated and disabled.

    It says, comments will be reviewed and the ones worth publishing would be up there but I couldn’t tell if I get a note telling me not to bother looking because my questions had not been published, or if it had been published in a different thread or as a reply.

    I’d like to get some feedback about changing providers and how smart that is right now, but I don’t want to rewrite the whole thing.

    Reply

  53. I have been trying to have my free account taken off and closed for good. I’ve called many times and I always get cutoff. I don’t like my phones either and I can’t afford to pay for a replacement. Please just close my account for me and delete me from your database. It’s preventing me from joining other carriers.

    Reply

  54. I used to be an assurance customer and they gave me complete access to my phone log online then I was SafeLink customer once who would not allow me access to my phone logs I would like to find another company that allows a smartphone with plan and gives me complete access to my logs who would you recommend thank you in advance

    Reply

    • Sorry, Jessica, but you’ve asked a question we cannot answer. Maybe some of our readers can help you out.

      Reply

  55. I receive a 10% disability from the military and gross income more than your requirement.. Do I meet your requirement for a free phone? John Tuohy

    Reply

  56. Hello My name is David Dawson please Email. me back to tell me why my account is still pending after 2 months. I don’t have a Phone # because I don’t have a phone ???

    Reply

    • This is an independent informational website, David, so we have no way of knowing why you don’t have a phone. You need to get in touch with customer service at the company you enrolled with.

      Reply

  58. So I had a Safelink cell. I now have Lifeline through my landline and they cancelled my cell. I was unaware that you could not have both.Why don’t they tell people these things?

    Reply

    • It’s true that you can only have one Lifeline discount per household. It’s one of the primary rules of the program. Sorry for your problem, Mike. If your new account has only voice and text (no data), you will be able to switch to a new cell provider in 60 days.

      Reply

  60. Which of these providers use Verizon leased line via Verizon towers. This is important given my geography as sprint has very unreliable service same with Tmob. So if you live far from a city in a mostly country (non city) area its likely some of these phones will get no reception unless they use Verizon based towers. I do not see anything about which towers they use from the big 4.

    Reply

    • Contact customer service, Linda. You can do that by calling 6-1-1 on your free government cell phone.

      Reply

    • Most companies say it will take about two weeks to get your free government cell phone, but our readers say it often takes three or four weeks or even longer. Check your service provider’s website, Ann. Many of them offer a “Check Your Status” function and that may help answer your question.

      Reply

    • Do an online search for the make and model of your phone plus the words “user manual.” As soon as you find it, you can look up the answer to your question.

      Reply

  67. I dropped my SafeLink phone in a parking lot, it cracked the screen, and when I try to call out or text it says not available. How do I go about getting it replaced?

    Reply

  68. I need to reactivate my phone with SafeLink . I am asking for my son Kevin Territo who is handicap. I am Tina Territo. His cell # is (225)210-****. We accidently turn his phone off in June 2017. We need it reactivate asap. You can reach us at (225)229-****, Tina Territo phone by texting her or call her or y email at *****@aol.com to help us with this issue. Thank you.

    Reply

    • We’re not Safelink, Kevin. You need to contact the company’s customer service team to solve your problem.

      Reply

    • Yes. You just need to make sure that you tell the customer service rep that “I want to port over my current number.” Before you end your conversation, ask again to confirm that your number has been ported over.

      Reply

  70. I cancelled my cell phone plan with safe link since I got a new job and can provide my own cell phone service. My question is, do I return the cell phone that the government provided me? Or, can I toss it in the garbage? What do I do with it? Since I no longer need it.

    Reply

    • No way for us to know that, Patricia, because we are not your free government cell phone service provider and we do not know what make and model of phone you use. Check your service provider’s website to see if it tells you how to check minutes. If not, contact its customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • You can switch service providers after 60 days IF you don’t have internet as part of your Lifeline plan. If you have internet, you must wait one year to switch.

      Reply

  73. I have q link wireless I moved from waterville me to madison me and have no service through my provider so I tried to switch to a provider that covers my area and q link said I can’t so I was going to cancelebrate my phone they said I could go to any other program for a year what can I do

    Reply

    • That depends on the make and model of your phone, Ron. Do a Google search for that make and model and the words “user manual.” You will be able to find the answer to your question in the manual.

      Reply

  75. If a phone/provider does not have coverage in areas of a state…I have family within 50 miles of my residence and have no coverage in those areas where others do, so it is not a “dead zone.”

    Any suggestions on how to extend coverage?? or how do i change providers if need be??

    Thanks, JH

    Reply

    • If you do not have internet as part of your service, you would need to stay with your service provider for a full year. If you don’t, you can switch after 60 days. Here’s an article you should read that will tell you which networks are used by each of the free government cell phone companies. We’d suggest checking with your friends and neighbors to find out which paid cell phone companies they are with and which of them are happy. Then check out the following article to see which free government cell phone companies use the networks of the companies your friends and neighbors are happy with. Here’s a link:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

      Reply

  77. My brother in law didn’t do his recertification. Can he still get a free phone? How do we go about doing it?

    Reply

  78. My friend has had a free government phone for a year or so but would like to have a government smart phone. How does she go about making that change? She still qualifies. Thanks

    Reply

    • There are a couple ways. First, she can call 6-1-1 on her free government cell phone to speak to her service provider’s customer service. She may get lucky and be upgraded for free, but it’s far more likely that she will be required to pay a reasonably fair upgrade fee.

      If she can’t get upgraded for free, she always has the option of switching companies. That would make her a new customer to her new service provider and all new customers are supposed to receive smartphones.

      The third way to get a smartphone would be to BYOD (Bring Your Own Device) or BYOP (Bring Your Own Phone). If either her current company or a new company will allow her to bring her own smartphone, she can purchase one at eBay or Best Buy or Amazon (wherever she can get the best price).

      Reply

  79. My father in law lives in Wheeling WV. He is 91 years old. and his wife has died, now he only has one income from the SS and needs to cut costs, we are looking for a free phone for him. or as cheap as possible. Could you help him in any way, He is trying to cut costs where he can to survive. Thank you, Rev Ernest Mustain Sr

    Reply

  80. Why does my umx phone volume keep going down until the alarm only option comes up?? It is causing me to miss all my calls.

    Reply

    • We have no way to troubleshoot your tech issues remotely, Tim. Try contacting your service provider’s tech support team.

      Reply

  81. How can I get my tracfone turned back on?? My grandson took the phone & hid it from me & I just found it.

    Reply

    • I hope you spanked the living bejesus out of the little brat, William. (Just kidding.) How long was the phone hidden? It sounds as if it was longer than 30 days, because that would be long enough to trigger an automatic termination. You need to contact your service provider’s customer service team to find out what’s going on.

      Reply

  82. Estoy tratando de hacer la recertificacion por telefono y no logro hacerlo me cuelgan la llamada
    Tampoco lo puedo hacer por mensaje

    Reply

    • Llame al servicio de atención al cliente al 6-1-1 en su teléfono celular gubernamental gratuito

      Reply

    • No. The Federal Communications Commission eliminated all state programs that formerly made you eligible as of December 2, 2016.

      Reply

  86. Does going onto the internet with a Smartphone Obama Phone drain my minutes while being connected to any Wi-Fi network/

    Reply

    • You get your minutes each month on the same date your application is accepted. So, for example, if you enrolled on the 7th of the month, you’ll get your minutes each month on the 7th.

      Reply

    • Read the questions and comments below to find out why we urge our readers NOT to enroll at street events.

      Reply

  90. Hello my name is Elizabeth Baltazar would like to know if my account is inactive,cause should received free minutes every 28 of the monthly

    Reply

    • This is an independent informational website, Elizabeth, NOT a free government cell phone company. In other words, you need to contact your service provider’s customer service team to get your question answered.

      Reply

  91. I HAVE APPLIED NUMEROUS TIMES TO GET FREE MINUTES AND TEXT ON MY GOVERNMENT PHONE. I AM ON FOODSTAMPS AND I HAVE TRIED TO APPLY ONLINE AND ON THE PHONE. THE CUSTOMER SERVICE SAID THEY SHOW ME APPLIED 3 TIMES AND PROOF OF FOODSTAMPS BUT I WOULD HAVE TO APPLY AGAIN. wHY? THEY NEVER ONCE GAVE ME FREE MINUTES OR TEXT.

    Reply

  92. Hello. I have an iPhone 5S that I was using on an AT&T Go Phone plan. I was able to text photos (send and receive). I qualified for Safelink, bought the Tracfone SIM card, installed it in the phone and was good to go in an hour with voice, text and data. However, I can no longer attach a photo in a text message. I get a red message stating “Not Delivered”. (I’m not sure if I can receive texts with photos, haven’t tested that yet.). Does anyone know if Safelink does not allow photos in text messages? Thanks in advance.

    Reply

  93. i work for a company that is having customer appreciation and would like safelink tent to come set up and join us can someone please call me my name is amy at 423 562 ****

    Reply

    • We’re not Safelink, Amy. We’re an independent informational website. You’ll need to contact Safelink directly with your request.

      Reply

  94. I want to buy minutes and have a promo code, but I don’t know my pin number. What do I do?

    Reply

    • Contact your service provider’s customer service team. They are the only ones who can help you.

      Reply

    • You may be able to get one from your service provider. Call the at 6-1-1 on your free government cell phone to find out if they offer that accessory. If not, you can always try eBay or Amazon.

      Reply

  96. According to your FAQ, a person can keep their current phone number when enrolling in the Lifeline program. When I asked Cintex Wireless the same question they said: “If you are applying for Lifeline services, phone numbers can not be ported.” Is this different per provider?

    Reply

    • You should be able to keep your phone number, Memnar. Cintex is one of the smaller service providers, so maybe you’ll have better luck with one of the other companies. You might even find a plan that gives you more minutes, texts, data, etc. Here’s where you can find a list of all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

      • Safelink would not allow me to port in my number from AT&T. I had the go ahead from AT&T, they even gave me an account # and PIIN to give to Safelink but the CSR said he couldn’t do it. It was difficult to understand him – very thick accent. I wasn’t happy that I had to change numbers but I’m grateful for the free service since I can no longer afford a cell phone after having to go on SSDI.

        Reply

  98. i wanna know wheres my cell phone i never received it in my mail.? its been almost one month now?how do i find out if its been shipped to me?

    Reply

    • You have two choices: (1) Contact your service provider’s customer service team. (2) Go to that company’s website to see if it has a “check your status” (or something similar) function.

      Reply

    • C’mon, Denita. You don’t really think we can troubleshoot your wireless hotspot via our comments section, do you?

      Reply

    • Google the make and model of your phone plus the words “user manual.” As soon as you find it, you’ll be able to look up the answer to your question.

      Reply

  102. How do I unblock phone numbers it won’t let me text people the numbers blocked by their self the model of the phone is x401

    Reply

    • Are you saying that other people are intentionally blocking your attempts to text them?

      Reply

  104. An application was submitted about a month ago or so ago, and I have not heard back yet. How do I get an update on that?
    Thank you.

    Reply

    • It depends on which service provider you enrolled with, Kaitlyn. Many of the companies offer a “Check Your Status” function on their websites, so check that out first. If that doesn’t work, contact customer service by phone or online.

      Reply

    • (1) Shut your phone off and don’t use it for 30 days. According to the rules of the Lifeline program, your service should be automatically cancelled if the phone isn’t used for 30 days. (2) If you’re near your re-certification date, do not submit the necessary paperwork. Again, the rules say that you will be terminated for not re-certifying. (3) Call customer service (6-1-1) on your free government cell phone and ask them to terminate it.

      Reply

  106. Ok long story I had a asuurace phone by brother got a new phone so I changed mine 2 his how do I find out how many minutes I have please email back thank and also my data is not corretst

    Reply

    • It depends on your phone and your service provider, Robbie. If you’re saying that you are now using your brother’s free government cell phone, that’s illegal.

      Reply

  107. My mother is 83 years and meet the requirements for free phone. She lives in Louisiana and wondering if a landline phone could be as effective as a cell. She doesn’t understand the procedures and would like to know what can be done. Her provider is AT&T . She doesn’t understand how to use a cell. Would appreciate any assistance.

    Reply

    • Unfortunately, landlines are not free. She would only receive a $9.25 discount off her normal landline bill.

      Reply

  108. My name is Rebecca M. Hagen. How do I upgrade my free phone to a touch screen and internet? I already have an assurance phone.

    Reply

    • Get in touch with Assurance to see if they will offer you a free upgrade. If not, you will need to purchase one. OR, and this is a big OR, you can switch service providers because all Lifeline companies are now required to offer smartphones to all new customers.

      Reply

  109. My phone was never received thinking it got lost in the mail… but came to find out someone stole it and activated it… My question: Is another person who the phone was not issued to allowed to activate the phone and use it?

    Reply

    • That shouldn’t have happened, but you need to contact your service provider’s customer service team to alert them to the fraud and to get your phone replaced.

      Reply

  110. hi my name is Krystal Ford i have a question do u guys sell a phone that are governent and can do unlimited plan or not?

    Reply

    • We don’t sell any phones, Krystal. We’re an independent, informational website, not a free government cell phone company. In addition, you can only get unlimited plans in California, Oklahoma and Alaska. Do you live in one of those states?

      Reply

    • You should have set your PIN number when you got your phone. Contact your service provider’s customer service team by calling 6-1-1 from your free government cell phone.

      Reply

  112. I have the safeling wireless with phone from tracfone . I have the free 350 min talk and unlimited text and 500mb data . I can’t figure out how to access the data/ turn it on . Who is the access provider for these phones ?

    Reply

    • We assume that your service provider is Safelink, but call 6-1-1 and your service provider will answer the phone.

      Reply

    • We don’t know which company you’re referring to, Mandi. We’re an independent website, not a free government cell phone company.

      Reply

    • That’s not an unheard of amount of time, Devin, but it’s longer than it should have taken. We’d suggest that you visit your service provider’s website and look for a “Check My Status” (or similar wording) function. If you don’t find one, contact that service provider’s customer service team by phone or online to find out what’s happening.

      Reply

  115. I have a client who submitted their application about 2 weeks ago. I was just wondering how long does it usually take for the status to be updated or how can we contact you to find out the status.

    Reply

    • Most of the Lifeline companies say it takes two weeks or so, but many of our readers have told us that it has taken three or four weeks or even longer. One reader told us it took six months, but that was a bit of a freak situation.

      Reply

  116. im john niemela,two weeks ago,i applied for a replacement Phone,My alcatel one touch,had been,run over by 1st avenue traffic in manhattan,survived Being washed,Now however,last night the Phone went Dead,i was assuming that my replacement would be here by now,my number is 917 660 ****. i don t have a phone now. contact me at *******@gmail.com

    Reply

    • We’re not your service provider, John. We’re an independent website. You’ll need to contact your service provider’s customer service team by phone or online.

      Reply

  117. Good morning, I am a parent coordinator at a public middle school in Brooklyn. I would like to know how can I have someone visit my school and supply cell phones for my students and there parents? Who would I have to contact to get this workshop done?

    Please let me know ASAP or direct me to the right person.

    Thank you

    Reply

    • Since we don’t know what make and model of phone you have, it’s imposssible for us to tell you how to do that, Richard. But the simplest solution is for you to Google the make and model and “user manual.” You’ll quickly find the correct user manual and then looking up the answer to your question is easy.

      Reply

  122. So, I’m one of those people that forgot to call within the 60 days range. I was wondering how I could get my free subscription back on my phone? The weird thing is, it still works, I can still text and call. Does it mean that I’m getting billed?

    Reply

    • Sometimes the “automatic” cancellations aren’t quite so automatic and accounts don’t get terminated on schedule. It sounds like you have one of those cases. If you’re free government cell phone is still working, you have not been terminated. No, you won’t get billed. There’s never any billing involved in the free government cell phone program.

      Reply

    • Here are two pretty simple choices: (1) Call customer service and ask to cancel. (2) Turn your phone off and leave it off for at least 30 days. If you neither send nor receive any phone calls and texts, the program rules say that your account will be automatically canceled.

      Reply

  127. Clarification about Changing companies

    I just visited the Lifeline support webpage stating: (www.lifelinesupport.org/ls/changes-to-lifeline.aspx)

    If you decide to apply your monthly Lifeline discount to either home internet service or a data plan for your cell phone, you must remain with the company that provides your service for at least 12 months. After that, you are free to switch to a different company.

    If you sign up for new home or cell phone service, you need to stay with your company for at least 2 months.

    I just applied for the CA Lifeline program for the 1st time in January, which timeline applies to me–12 months or 2 months?

    Reply

    • Twelve months, Alexander. As of December 2, 2016 all free government cell phone customers must stay with their service provider for twelve months.

      Reply

  128. I was rejected from safe link because somebody is using my physical address to get a phone and according to them its just one by address. How cam I investigate this in according to get on phone?

    Reply

    • We recently discussed this exact issue with the USAC and they said it should be a relatively simple problem to solve. We’re not so sure. They told us that any Lifeline customer who runs into this problem should contact their service provider again. Ask to speak to a supervisor and tell that person that this is a NLAD problem that they need to clear up. (NLAD stands for National Lifeline Assistance Database.)

      Since you’re the first reader who’s asked this question since our USAC conversation, we’d love to hear back from you and see how your service provider responds.

      Reply

  129. I have tried all day to call your service using phone numbers provided and 611. I only get a recording and I desperately need my phone please. I’m out of state right now and will be heading back soon as my daughter is in the hospital as a very high risk pregnancy her body wants to deliver but she’s not sure until June and I have no other means of contact I’m borrowing this at the moment to contact you. Please reactivate my phone. (916) 509-****. Sincerely, Dawn Stricklin

    Reply

    • You haven’t tried to call “our” service, Dawn, because we are not your free government cell phone provider. We’re an independent website.

      Reply

  130. In live in California, I know budget mobile is Verizon MNVO just can use 3G cell tower. Tag mobile and safe link are T-Mobile MVNO. I am looking for at&t mvno, so I can use my att locked phone. Thank you very much.

    Reply

    • You should be able to do that. When you are enrolling with the new company, you must be sure you tell the service rep that you want to “port over my current phone number.”

      Reply

  135. does this site or any site you know of list the life line carriers by NETWORK TYPE?

    I need a list of GSM providers because in my area CDMA providers have such a poor signal that I must go outside just to make or receive calls.

    I love this site and the list of BYOD providers, but it would be even more useful if each carrier listed included NETWORK type.

    Reply

  136. I’ve been inaccurately denied a phone several times,being told I’m not on the approved list, despite being on Medical Assistance and Social Security Disability and not having a job. How do I appeal this decision?

    Reply

    • Please clarify “not on the approved list.” There should be no question if you have the paperwork proving that you participate in one of the necessary government assistance programs. Can you give us more specifics?

      Reply

  137. I try get a free phone I thank you guy are full of it because I don’t make that much money so I cant buy one on my own

    Reply

  138. We are Sky Link TV San Francisco and would like to offer our help in building presence of the California Free Phones Program with the Chinese Community in the Bay Area.

    Reply

    • What is it you want to do, Vicky. If it’s something you do not want to discuss online, you can leave another comment and we won’t make it public. Give us details.

      Reply

  141. I need help I was with qlink and 4 months ago I lost my phone I paid for a new one and I’ve been going rounds with them emails after emails and nothing has gotten taken care of I still do not have a phone and I still cannot get a refund I either need the phone or a refund how do I solve this problem
    I have tried calling every number that they told me to and never get ahold of anybody

    Reply

    • When you say “alien,” we assume you mean you are the kind of alien who comes from another country, not the kind that comes from another planet (although that would be pretty cool).

      Theoretically, the program is only open to American citizens and legal aliens. Unfortunately, in the real world things often do not work as they are supposed to, and many illegal aliens have found ways around the rules.

      Reply

  143. How/when will I know I was accepted? I submitted the application but was not told if I get a phone or not. How will I be contacted?

    Reply

    • Most of the websites of the free government cell phone companies offer a function called “Check My Status” or something similar. Visit the website of the service provider you enrolled with and look for it

      Reply

    • No way for us to tell you, Starkeshia. It depends on the make and model of your phone and which Lifeline company you are enrolled with. Here’s one thing that might work: Go to your service provider’s website and see if it offers a “Check Your Minutes” function. Many of the websites do offer this service.

      Reply

  145. When will I know if I’m approved? I just applied but did not receive a email. Can I check on my status online?

    Reply

    • You didn’t say which company you enrolled with, Rosemary, but try visiting that company’s website. Many Lifeline companies offer a “Check Your Status” function on their websites.

      Reply

  146. My phone is not working properly, can I get a replacement and how much I must pay for it? My number is (915) 600-****.

    Reply

    • Yes, you can get a replacement. But the cost depends on which service provider you’re enrolled with, which make and model of phone you choose, and how long you’ve had your account. Hell, it may even depend on how well you can sweettalk the customer service rep. Practice being really nice.

      Reply

  147. Free equals bad service. I have a accesswireless Coolpad 3300a and no button to move
    anything to sd card. I’ve tried apps to
    get around this but phone will not allow this. I get need to root my phone.
    Can you root a government phone.
    Before access I had budget not going into issues there again free equals bad phone and service.

    Reply

    • You can Google how to root a cell phone, but we strongly recommend that you don’t do it. You will undoubtedly void any warranty you may have and may even turn your phone into a worthless brick.

      Reply

  148. Why hasn’t there been any post about all the new changes in lifeline. You are locked in with a carrier for a year now even if you call and cancel the phone. This is bad for the customers because most free go phone company’s give out old used phones and your stuck with them for a year now.

    Reply

  149. I lost my Safelink Cell Phone. I called Customer Service and the woman deactivated it and told me I had to purchase another one. So I found one on Amazon for $ 10.99. ( TracFone ) Okay now I have it in my hand. I called customer representative just got press one press two etc. No human being. I want to activate this phone but am not getting any answers on how to. It is a trac fone thru Safelink. Any suggestions ?

    Reply

    • Safelink’s website is unlike many others because much of the helpful stuff is only available to customers and hidden to us. However, at the top of the Safelink homepage, click on “Support” and then on “Technical Support.” That will take you to a phone number you should try.

      Reply

  151. my Phone has been saying NO MOBILE DATA for weeks now and i am not really able to send or receive calls due to bad service as well
    I have called 611 from my headset to no avail,now as a low income,single mother who gets the $35 monthly unlimited plan i need some help ASAP

    Reply

    • Sounds like your cell phone is broken, Unique. We’d recommend that you call tech support or customer service.

      Reply

  152. How do I block a number from my qlink wireless phone fast?

    How do I view the texts old and New from my phone or get a phone record /statement of all messages and calls?

    Reply

    • The easiest way to get those answers, Melissa, is to Google search for the make and model of your cell phone and the words “user manual.” When you find your manual, the answers should be easy to find.

      Reply

  153. My name is ralph buzenes. My phone was stolen it was reported and now reporting here as well. You can reach me at 408-561-****. Because of the situation cam you please send me another phone to my adress. My last ss number ****. My address is ********* san jose 95133. Thank you for your consideration.

    Reply

    • We’re not your service provider, Ralph, so leaving a comment here will not get you a replacement phone. You need to contact your service provider’s customer service team.

      Reply

      • Do people really ask and give there personal sensitive information to u guys all day? My question is if I’m a Russian spy. Can I get unlimited data for my phone here’s my cell phone number and mother’s maiden name birthday. Social and drivers license #

        Reply

        • All day, every day, Cody. We spend half our time editing private, personal information out of our readers’ comments. We’ve given up on asking people not to do it, so we just edit it out instead. Crazy, huh?

          Reply

  154. I applied for and received a lifelink phone and had been using it since August when without explaination the account was closed. I used, charged, and kept the phone on as directed, did not request that it be discontinued, and the company could not explain why it had been closed. I applied for a new phone as directed by the company and have been denied. Nothing has changed since I originally applied and was approved, I do not understand why I have been denied. The notice I received said that I had a pending application so this one was denied. I dont understand how this could be the case, as far as I know I only applied once. I desperately need this phone, somehow this confusion needs to be cleared up.

    Reply

    • We cannot explain it either, Leah. It’s possible that there’s some fraud going on, such as someone else using your address to apply, which would be in violation of the Lifeline rules. But that’s a wild guess on our part. Try calling in again and asking for a supervisor to discuss your situation.

      Reply

  155. A few months ago I returned my failed Safelink tracfone and recently received a yellow postcard with a REPLACEMENT CODE number on it….how do I use this?

    Reply

    • We have no idea, Patricia. This is the first time we’ve heard of a yellow “replacement code” postcard. Contact your service provider’s customer service team.

      Reply

    • Probably not, Nancy. But beginning on December 2, every free government cell phone company is supposed to begin providing smartphones. What hasn’t been explained yet is if those smartphones will be for all customers or just for newly enrolled ones.

      Reply

  157. For the past 4 or 5 months I don’t get my free minutes. I get a text message that states I have to call a 800 number go thru a lot of prompts and then enter about a 16 digit number about 6 times. This month the same thing but, I keep being told to make sure my phone is on then wait 15 minutes, make a call, and then call back. I’ve done this 4 times but still keep getting the same message. I need help with this problem but none seems to be available.

    Reply

    • You don’t say who your service provider is, Ray, but we’d recommend that you call 6-1-1 on your free government cell phone. That will get you to customer service.

      Reply

  158. So when I call 611 on my cell phone it tells me that if i am out of minutes that they will provide a free 250 courtesy minutes to get me through to my next reload. Then it puts me on hold and no one ever picks up. Is there any other way to get through to somebody.

    Reply

    • You didn’t say who your service provider is, but we’d recommend that you go to its website and see if you can contact customer service via email or an online chat.

      Reply

  159. I have no idea what phone I have or how to add minutes. My box and user manual are lost. I’ve tried the “Buy Minutes” function and the “Add Minutes” function on the phone and there is absolutely no identifying information as to who my provider is or how to add minutes. This seems a little absurd, but it’s true, nonetheless. Help!!

    Reply

    • You can call 6-1-1 and your service provider will answer. You can also Google your phone’s make and model and the words “user manual.” Virtually every cell phone’s user manual can now be found online.

      Reply

  160. I have a Safelink phone and have been very pleased with it. However, I dropped it and now it is broken. I saw your info that says I can get a replacement from Safelink and I am greatly relieved, BUT I cannot get in contact with the company, it is all automated and there is no way for me to actually talk to anyone to get an answer to any questions. There is no option for reporting a lost or broken phone. If I use the option for tech support they want to do a test on my phone, but my phone wont turn on. They say if I still can’t make a call to call back but when I call back it just goes thru the same thing and hangs up on me. They seem to have an option to transfer your number and service to another phone but I am confused about what phone I can transfer it to. You state very clearly that Safelink says you cannot get free minutes sent to other phones. What I would like to do is purchase a new Tracphone and transfer my Safelink account to it, but I don’t think that’s possible. If you don’t have a specific answer to my problem’ Can you just tell me hoe to speak to an actual person at Safelink?

    Reply

  161. Hello there,

    I am just got a job so I will not qualify anymore for the free phone anymore. My question is about using my same phone number with a new company. How does that work? Can you please post the link here?
    I read about this here before but do not remember the tittle.

    Reply

    • It’s pretty simple, Doris. All you need to do is remember the phrase “port over my current phone number.” Tell that to your new service provider in your initial conversation.

      One other thing: Congratulations on the new job. We’re proud of you.

      Reply

  162. My mother has had Assurance Wireless for the last 6 months and yesterday her phone wasn’t able to make any calls…what you could hear was a recording saying that she no longer was eligible for lifeline service…She has eligibility from 4 of the 5 ways…(Snap, SSI, Medicaid, and Heap) Now customer service says that she was switched to another provider? But She has not applied elsewhere … switched just like that….now We have to print the application out again and re-applly….

    Reply

    • Strange story. Call customer service again and ask to speak to a supervisor. Maybe you’ll get lucky and find one who will take a personal interest in your case.

      Reply

    • T-Mobile offers discounted cell phone service, but does not offer free government cell phones. Like many cell phone companies, the best it will do is a $9.25 discount off its regular monthly prices. This is actually how the original Lifeline program was expected to work, but Safelink revolutionized the business when it figured out how to offer the phones for free and make a profit off the $9.25 per month per customer subsidy.

      Reply

  164. OK so I received my Zte phone from entouch low income and I want to buy more data and I don’t know how. I called the 611 number but I get put on hold then it just simply get disconnected every single time. so is there a website I can buy from????

    Reply

    • Absolutely. For most Lifeline customers, here’s an article we ran several years ago that tells you how to buy extra minutes for all the leading free government cell phone companies.

      https://www.freegovernmentcellphones.net/minutes

      enTouch wasn’t in business when we ran that article, so it’s not included in the above article. If you go to the enTouch website there’s an “Add Minutes” button at the top of the page.

      Reply

  167. Hello,
      My name is Jacob Carbajal and I’m a Agent with Truconnect Direct. I wanted to first say I love your website and its where I found the opportunity to get a job with Truconnect Direct. So thank you for the information you have on your website.

    Second I noticed that you do not have a link for Truconnect under the Earn money section. Truconnect is a growing company and there is a ton of Competition in California so we need all the help we can Get. Can you put this link for Truconnect to Recruit Independent Agents to earn money by Distributing Lifeline phones.

    Please and thank you for your time

    Jacob Carbajal

    Reply

    • Correct us if we’re wrong, Jacob, but it appears to us that you work for one of those Lifeline sub-Contractors that we often refer to. Our policy is that we only can publish links to pages that exist on official Lifeline Assistance company website’s, otherwise we’d be favoring agents over the company itself.

      Reply

  169. I rent a room in a house in California. The owner has a free cell phone already. Can I get a free cell phone since we are both in the same place of residents

    Thank You.

    Reply

    • We’re unable to give you an accurate answer, Samuel, because it depends on the make and model of your phone and your service provider’s tech. You can always do a Google search for the make and model of your phone along with the words “user manual.” You’ll find a manual that will answer all your questions.

      Reply

    • Try any store that sells Kyocera phones. You might be able to find the right battery at your neighborhood Radio Shack, too.

      Reply

  173. how do i go about changeing up area codes cause i have moved and dont get service where i moved to.its carrier is sprint

    Reply

    • When you say Spring, do you mean Assurance (a Sprint subsidiary)? We ask because Sprint itself does not participate in the free government cell phone program.

      You’ll need to contact your service provider’s customer service team by phone or online. If you’re lucky, your service provider also offers service in your new state. If so, it should be a simple enough process for them to change your number, but you may be required to reapply in your new state. If your service provider does not offer service in your state, you will need to apply with one of the Lifeline companies that does offer service there. Here’s where you can find a list of all those companies in your new state:

      https://www.freegovernmentcellphones.net/states

      Reply

  174. I’m confused. My phone isn’t working anymore . I tried turning it off and took the battery out and I still can’t make phone calls or send a text message. The only call I’m allowed to make is 911. What does that mean and what can I do in order to make a phone call or send a message.

    Reply

      • Y’all need to stop it with these hilarious comments!! I have laughed so much reading some of them my mouth and tummy are hurting!!!!!!

        Reply

        • Thanks, Kimberly. There’s probably some moderator rule book somewhere that says we shouldn’t be funny nor express our own personalities. But after you’ve answered the “I lost my cell phone. What do I do?” question 25 times before lunch, something snaps. Readers have already commented that there’s an angry moderator and a happy moderator and we’re not telling how many other ones are out here.

          Reply

    • “How long” depends on the company you enrolled with, Joy. At least one company we know of attempts to send your phone out the same day you enroll. Most say around two weeks. But our readers report that it often takes three or four weeks or more. There’s no way to know if someone took your phone out of your mailbox.

      Reply

    • Depends on the make and model of your phone, William. Try Googling that make and model and the words “user manual.” When you find the manual, look up “history log” to see what it says.

      Reply

    • You can keep your old number, Rosanna. When you enroll with Assurance (or any other service provider), just make sure you tell them that you “want to port over your old number.”

      Reply

    • Depends on your service provider and your phone make and model. Contact your service provider’s customer service or tech support team to get the answer to your question.

      Reply

  180. Can I transfer my phone number from my free government phone to another carrier like boost or straight talk when I can afford that service and give up my free service? I would not be taking my free phone to that service just the number.

    Reply

    • Yes, you can, James. Just make sure you tell your new service provider that you want to “port over your current phone number.” In fact, here’s an article that tells you how to switch service providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      This article is about switching from one Lifeline service provider to another, but the basics are the same even if you’re switching to a non-Lifeline company. Make sure you call the new company first and let it handle all the switch details.

      Reply

  181. Where are the people going to be standing that are telling the public about free phones? I saw them outside Quincy Center train station, near where I live, but that was only once. Who can I contact to find out where and when the representatives will be standing near a location I can find them? I need a free phone right away and I can’t make calls to the companies handing out the phones. I can’t mail or receive mail to the company because I am in the middle of moving. When I apply for jobs, I can only be contacted through email and that only decreases my chances of getting a job.

    Reply

    • A couple comments in answer to your questions, Stacy. First, it’s impossible to know where and when the free government cell phone booths are tents will be set up. The people who work those booths are generally independent contractors who set their own schedules, so even the companies generally don’t know the schedules.

      Second, we always give the same answer to people who ask this question. That is, please do not sign up at one of these street tents or booths. There have been too many problems with fraud and abuse coming from the booths and tents. Do yourself a big favor (if at all possible) and enroll online or by phone.

      Reply

  182. you shut off my phon but when i try to use it on another carrier they say it is linked to a carrier . this phone i perchised my self and had you put on your service about two years ago . i want to keep using my phone so please let it go now. you can reach me at 785-201-****
    thank you.

    Reply

    • “We” didn’t shut your phone off, Robert. “We” are an independent website that’s not affiliated with any of the free government cell phone companies. You need to contact your service provider to resolve this situation.

      Reply

  184. I lost my battery. My government phone wont work without one . I haven’t any money for a new one. Can I ask assurance wireless for a new one?

    Reply

    • You can ask, but we doubt that they will give you one. (Just as an aside, how do you lose your battery without losing your phone?)

      Reply

  186. I would like to use my old phone instead with what you gave me for a free phone! Can you do that for me??

    Reply

    • Possibly. It depends on what make and model of phone you have and if it’s compatible with your service provider’s network, and your service provider’s unlocked phone policy. The only way to get an accurate answer is to contact your service provider’s customer service team.

      Reply

    • We’re not your service provider, Rose. We’re an independent website. You need to contact the company with which you enrolled.

      Reply

  188. I wish to purchase data. I have called the 855-754-6543 number and only get to the automated service and there is no option to purchase data. I also cannot find it on the website. Please help me thanks diana

    Reply

    • That’s one we cannot answer, Shamika. It depends on the make and model of your phone and the technology of your service provider. You’ll need to contact your service provider to get your question answered.

      Reply

  190. I see every kind of information about the LifeLine phones, but do not see info on WHERE to go to apply for one. Please advise me the locations in San Diego County. Thank you.

    Reply

    • You can apply online or by phone with any of the Lifeline service providers. You can find all the service providers in California here:

      https://www.freegovernmentcellphones.net/states

      Make sure you look at them all, Diana, because each provider offers slightly different plans. Some California plans include unlimited minutes and texts and others provide smartphones and data plans.

      Reply

  191. I applied for Assurance Wireless service but, per your letter to me dated July 6, 2016, my application will not be processed until after July 20, 2016. Can I keep the number I had with Reachout America (404-693-7774)? Also, who is your network provider?

    Reply

    • It wasn’t “our” letter, Deanna. It was from Assurance. It’s certainly possible to keep your same number, but you should have asked Assurance to “port over your old number” when you applied.

      Reply

  192. I just received my free cell phone from SafeLink. I live in the country and this phone does not get enough signal to work at my home. Is there a remedy for this. I know that AT&T and CSpire signals are strong here so there are cell towers that push strong signals.

    Reply

    • Contact customer service at SafeLink and ask if they use AT&T’s national cell network. If so, you may be in luck when the towers are built near you.

      However, there’s no reason to wait. If you’ve had your phone for sixty dates, you can change to another company that has better signal strength in your area. Check out our “States” page to find all the companies offering service in your state. Here’s a link:

      https://www.freegovernmentcellphones.net/states

      Here’s our advice: Find out which companies have good signal strength in your area (ask your friends to find out who gets the strongest signal and who their service provider is). Then call the companies in your area and find out which ones use that network.

      Good luck.

      Reply

    • You should be able to keep your old number, but please remember to tell the Lifeline service rep that you want to “port over my current phone number.”

      Reply

  195. hello. I have been with you for years. However, today my battery fell out or last night and have spent all morning looking for it. I can not call out or receive calls. how much is a replacement phone?

    Patricia Horton
    865-385-****

    Reply

    • There are many makes and models of phones available from many companies, Diane. And they are constantly changing. So there’s no simple yes or no answer for your question.

      Reply

    • Charging up your non-Lifeline Assistance phone is beyond our scope of expertise, Stacey. We are only experts on the free government cell phone program.

      Reply

  199. I have a Safelink phone and have had it for a very long time. So long that some of the numbers have peeled off. I suffer from cataracts and reading the very small screen is difficult at best. Could I get a new one?

    Reply

    • We are experts on the free government cell phone program, Ashily, NOT on cell phone technology. Try contacting your service provider to get an answer to your question.

      Reply

  201. I applied for True wireless back in May. As of yet I have not received a phone. I was told that it would be shipped May 20th. When it didn’t come I called and found out that the phone I picked out was not in stock. Could they not have emailed me this? This was last week, they said they could send me another phone or I could wait until this week for the other one to become available. Needless to say I have not received anything. I called today 6/7 and was told there was a delay from the warehouse. This is not good business and I would like to know what can be done about this. Any ideas?

    Reply

    • Lifeline customers have a unique disadvantage to regular cell phone customers. The government subsidy that pays for your cell phone is so small that losing one customer means nothing to a Lifeline Assistance company. And since it’s free, the company can’t incentivize you by saying something like, “How about if we give you one month free.”

      There’s almost nothing you can do, Naomi. If you’re upset enough, you can complain to the Federal Communications Commission or your state public utility commission. Here’s an article that tells you how to do that:

      https://www.freegovernmentcellphones.net/faq/file-lifeline-service-complaint

      Reply

  202. I hooked my lifeline phone to our home internet provider. Will data usage from being online count as minutes ?

    Reply

    • Probably, Charthea. But we don’t know who your provider is, so we can’t give you an accurate answer.

      Reply

  204. I still have my old link cell. I was able to pay for my own service agin so I didn’t use it any more. I resently lost my job and I am in need for a cell phone again. Is it possible to call you and set up my old Q link cell phone again and use it or do I need to reorder a new one? Thank you very much for your service . Anthony Sabella.

    Reply

  205. i have a lg 328bg phone that i recieved from life wireless and i was trying to enter a code for minutes and i entered the wrong code 3 times and now my phone says service disabled what do i do? Is there a unlock code i can enter?

    Reply

  206. My son got a hold of my phone and messed it up what is a PUK it ask me to put it in when I turn it back on.. PLEASE HELP

    Reply

  207. I’ve had a LG320G phone. Safelink updated it to the Alcatel A205G. I need my contact names and numbers on the new phone. Is this the procedure to make this happen so I do not have to enter each contact manually. The SIM cards are same size and fit both phones.

    1. On the old phone ‘save contacts to SIM’-did it
    2. Activate new phone with new SIM card in it.
    3. Once registered can I simply switch SIM cards? or does something have to be done like unblock old SIM before activating it?

    Thanks for the help…

    Reply

    • We cannot answer technical questions like this, Rhonda. You need to speak to your service provider’s tech support team or Google your phone make and model and “user manual.”

      Reply

  209. My cat chewed on. My charging cord ,now it doesn’t work. How can I get a replacement charger?

    Reply

    • It’s possible to get a replacement charger from your service provider, but it’s probably easier and faster to buy one from your nearest phone or electronics store.

      Reply

  210. I have a family member who no longer needs a government phone. We are able to provide a phone for her. How do I return the phone she is currently using?

    Reply

    • There is no need to return the phone, Karen, but she should call her service provider to cancel her account as soon as possible.

      Reply

  211. I was sent a phone from safelink but I have a Access wireless phone that im currently using now my service has been canceled and I do not want the safelink phone my access wireless dosent add. New minutes my pick up date was two days ago still no minutes safe link activated this new phone but I told them to deactivate it now I cant juse my access wireless and thats the phone I want activated.

    Reply

    • Did you follow the correct procedures for switching providers? By that we mean, did you tell your second provider that you had an existing account and that you wanted to “port your number” (keep the same phone number)? If not, you may have violated the rules of the program that say you can only have one free government cell phone account at a time.

      Reply

  212. I live in the mountains and Verizon service is the the only working service here in California. Do any companies have Verizon phones?

    Reply

    • You’ll need to check with the free government cell phone companies to get the answer to that question, Tracina.

      Reply

    • That’s too bad. Who do you call regularly? Call them again and ask what number shows up on caller ID.

      Reply

    • Try Amazon or Walmart or Radio Shack or any other store that sells batteries and/or cell phones.

      Reply

  216. My son’s phone is not working properly. He says when he tries to call us, he gets a message saying for emergency only. I looked at your #2 for replacement phones but it only addresses stolen or lost phones, not working properly phone. Should I call the technical number provided for help?
    Thanks,
    Linda, Bryan’s mother

    Reply

  217. I have received ;my safelink cell phone and the screen is too small to see. I have low vision. Is there a free phone I can get that will be useful to me?

    Reply

    • Some free government cell phone companies offer smartphones to new customers, but most only offer them as upgrades for a small fee. Call your service provider’s customer service team to find out what it will cost to upgrade. Good luck.

      Reply

  218. I have my SafeLink phone in Columbus, Georgia, but am moving to Huntsville, Alabama. How can I transfer it, or what am I to do? Thank you.

    Reply

    • It’s a pretty simple process as we understand it. You must call Safelink and let them know your new address. They will take are of the rest and let you know if you are required to do anything else.

      Reply

  219. All they gave me was an account number and I cant remember which company it was the phone was supposed to be here in 7 days its been 2 weeks

    Reply

    • Please allow us to do a few mental calculation. Multiply by 5, take away 3, divide by 2… OK, we think we have the answer.

      If it will be two weeks in seven days, you’ve been waiting one week. Our calculations tell us you should wait a little longer.

      Reply

    • No way for us to know, Gerard. You didn’t mention which service provider you use, but you need to get in touch with its customer service team.

      Reply

    • Call or email the tech support team at American Assistance with that question. You can find that contact info by clicking on the “Providers” link at the top of this page. Then scroll down until you find the listing for American.

      Reply

  222. My taxable income for New York state in 2014 and 2015 was $00.00. My income is a pension and social security. Do I qualify for a phone ?

    Reply

  223. I am on the assurance wireless/virgin mobile plan and I have had this phone since 2010 and its starting not to work like it use to. Can I get a new phone?

    Reply

    • You undoubtedly qualify for a new cell phone, Saraphina. You must contact your Assurance customer service team by phone or online to ask.

      Reply

  224. What do they mean by PIN? If I want to add more minutes to my phone, (from answers to the FAQ) It said that I need to enter the “promo codes and enter the PIN at the same time.” Might the PIN be my enrollment ID?

    Reply

    • A PIN is your Personal Identification Number. It is a 4-digit number combination known only to you, and allows you to access your account information. You should have set up a 4-digit PIN number when you set up your account. It’s possible, depending on your cell phone provider, that you were assigned a PIN that you could change later. If you do not remember your PIN, contact your service provider’s customer service team to see how they can help. After asking a few questions to verify your identity, they may assign a temporary PIN that you can change later.

      Reply

  225. 1. I have a cell It does call but not text? I also will not change
    2. I have a friend who would like to sign up under my name so I get more free minute
    How do I do this

    Lorraine M G******
    Home phone 802 489 ****
    153 ***** #3
    Colchester , Vt 05446
    How I get her signed up.
    I love me phone

    Reply

    • It’s always good to hear from a happy Lifeline Assistance customer. However, Frances, what you are suggesting is illegal and if you were to do it, you run the risk of losing your free account for fraud. Do not do it.

      Reply

    • You need to contact your service provider. You can find a complete list of all the major service providers by clicking on the “Providers” link at the top of this page.

      Reply

    • If your service provider cannot provide replacement parts, we suggest that you search the Internet for the phone model and part. Almost anything can be found on eBay or Amazon or other internet sources.

      Reply

  232. How do I get a different phone with Safe-link, my phone is set up to use AT&T towers, however there is only one tower in my town and it is not close to me. Most of the time my calls are dropped. Others in my area who have Safe-Link phones that hook up to Verizon towers don’t have a problem. Is there any way to get a phone that connects to a different tower than AT&T or Sprint. (Neither one has much service where I live)

    Reply

  233. I have a coolpad cell and need to know how and where on phone can I find balance and usage on this phone??

    Thx Melody Garrett

    Reply

    • No. Most of the free government cell phones are refurbished older phones, not smart phones. But that situation is slowly changing.

      Reply

  236. What if I moved out of the state of California but checked and Indiana is on the list for other states eligible. Who can I call or what do I do?

    Reply

  241. You can not depend on this phone. It’s not worth the time to bother with Safelink or Tracphone. You just can’t depend on this phone. It has a mind of it’s own, it only works when it want’s to. I intend to drop this plan and apply somewhere else. I’ve waited a long time to finally get this phone and all it’s trouble.

    Reply

  242. I want to know if internet is covered. These days, at least in California, everything is done ove the internet. Especially jobs.

    Reply

  243. i am trying to find out about my cell phone and i cant find where to put information if its on its way this is number given to me by agent at1082883

    Reply

  244. Who is going to pay taxes to fund these corrupt and controversial programs after middle class, USA quits working also??? Yes. After the working Class Americans finallly realize one day that it is much more lucrative to NOT work and pay taxes. The same taxes that support these non essential programs to the non working, undocumented. If you do some Math and figure that its more lucrative to NOT work, collect assistance, free programs like medicaid, food assistance and then subsidize through working for non taxed cash, under the table ??? Theres then an expected amount of gratitude from recipients of such non working options. Thats the Democratic way of keeping the same, broken programs in place by voters who receive such programs. Dont forget that theres much. Coruption in these types of programs(factual) and you can see why Such a program comes from the current administration. Uts votes. Yes. Just like illegal immigration. Its all about corruption and votes. One thing. Where are the. Taxes going to. Come from when the rest of this country decides to just utilize these and other benefits and drop out of the workforce??? Where? Foreign and undocumented aliens? I dont. Think so. Spend, spend, spend to attract these future voters are a strategy of democrats exceot SOMEBODY ACTUALLY HAS TO PAY TAXES TO FUND THESE PROGRAMS??? PLEASE OPEN YOUR EYES FELLOW WORKING AMERICANS. VOTE TRUMP IN 2016. These comments. Are NOT racist or not targeting certain racial groups. Its PRO AMERICAN AND PRO WORKI NG, MIDDLE CLASS. BIG. DIFF.

    Reply

    • Is there something wrong with you???? You sound like these retirees in FL that don’t want to pay a penny extra in sales tax to help public schools. But when they were taking advantage of public schooling for their own children, that was a different story, (my kids are grown now). And they are the same ones that COMPLAIN about kids running the neighborhood with nothing to do!!! NOT ALL PEOPLE ARE THIEVES!! I’m 57 and worked hospitality all my adult life. NO WELFARE!! Now I need help because of of that career, my hip is shot!!! But there is NO NO NO HELP for me!!! Because now, the they ARE more strict! It took me 2 1/2 mths to get EBT. So I don’t know where you’ve been, but things are changing!!!! And with all this, As a human being: I will get off EBT if you are willing give me living expenses!! Or is compassion beyond you. If people would help one another instead of BITCH about WHERE they get the help……………… This compassion should have been there YEARS ago!!! Where were you??????????????????????? Oh I know, walking on past them!!!!

      Reply

    • I mean….. Was that really necessary? Why were you even snooping on this anyways ? I agree and do think there are some who seek assistance and never plan to come out of it. But there are some who also have just fallen back and needed that temporary help ! Not to mention the people who will always need assistance because they can’t work. So why in the world would you post on here and talk down like that when EVERYONE who reads this – give & take a few – ARE people who receive assistance ! I will never understand why people would jump through leaps and bounds to talk negatively but NEVER put an effort to speak positively! You couldn’t have honestly thought that anyone on this was going to thank you for your “” insight”” I’m not really even sure why you even posted this at all ! & I Vote for you to get off this q&a thing ! SMH.

      Reply

  245. Do any of these phone plans allow a user to text a photo to an email or use twitter/instagram/facebook?

    My organization is planning a Safety Photo event where people will text in photos of safety issues and compliance in their neighborhood.

    Reply

  247. My pbone says i have 250 minutes but it wont let make a call or send a text if i try to make a call it sends me to you.

    Reply

  249. I have safe link from goverment.I only get 250 minutes and I have a OLD model phon,wish by the way I having trouble using at the person on the other phone can I hear me they say it sounds like throw under water so I tried it and I have to stop using it and I got a letter in the mail yesterday about safely newer phones and its got time four minutes and one half is there anything you could you for me because I need to send this phone back its descent Samsung my phone number is 352-201-**** if you know the phone from Samsung I have another number where I can be reached at is 352-422-**** thank you very much I use this phone in my vehicle so for emergencies but I see everybody has his newer phones and they have more minutes which if I was in return this phone anyway cuz its not working can you help me and help me figure out you know what my options are it would be greatly appreciated thank you and God bless

    Reply

  252. Well the website isn’t very helpful at all I need to shut my service off and I wanted to do it online but can’t so my review is very low

    Reply

  255. I just receives my replacement phone and when I received the phone the phone battery was already charged at 70% and the phone is not the one that was listed as the item on the package, Is it possible that someone else opened the package and switched phones? The outer package stated that it was a Solixphone smart phone that was in the package and the one that I received was a Cool pad.

    Reply

  257. can I ghange my service to a new android Samsung smart phone? if so text or call please cause this little ole ZTE N762 realy sucks.

    Reply

  261. I have a free government cell phone. I lost my phone and called they deactivated the number sent me another phone same number and I can not get it activated I have been trying it was October she told me to wait till November and I still got no min.. I have no number to call to get this resolved. If you could help I would really appreciate it Thank you. Suzanne

    Reply

  265. I’ve got a Total Call mobile lifeline cell and I can’t get it to turn on anymore where can I go in Lancaster, CA and get it fixed

    Reply

  266. can’t get on network with this replacement phone
    have had it a week and no service, this phone is a umx
    and can’t get it set up. i followed directions could i get another replacement

    Reply

  268. My sons worker signed him up for a service and he never got his phone or anything. They wont let him sign up again and his worker forgot which service it was. How do we cancel anything currently going on and get service?

    Reply

  269. I accidentally put in a pin number for my security in my settings and now it’s asking me for my PUK number I don’t know what that is

    Reply

  270. I have had phone for almost 5 years.I received a yellow postcard from Safelink which spoke about using phone at least once per month.
    On the front of card is a replacement code number.
    Does this mean I could trade phone in for a new cell phone.I still have the old obsolete version.

    Reply

  274. What do I do with my phone When I move to a state that dose not have Assurance wireless
    I am moveing to Maine in Nov. of 2015how do I stop my phoneservice

    Reply

  276. I lost my safelink phone, I would like to know where I can go in the Richfield, mn/soouth mpls area to get a replacement phone, would time and dates! thanks much thomas larson

    Reply

      • yes understand i can change my cell phone number for free if i do it on online well it so happens that ive been recieving very disturbing calls mostly during the wee hours please help me 209 489 **** im 70 yrs old i need rest asap will you please

        Reply

  282. My SafeLink phone was either loat or stolen. I received your postcard with instructions to call a specific number and give the replacement code on the postcard am I will receive a free replacement phone. This would be my first replacement as per SafeLink policy.
    Your webpage and phone system provides links /options that 1) Send the user in so many dead end circles that do not answer the question your link says it will answer; 2) Your phone options provided by you do exactly the same. The only difference is that on the phone, you direct the users to go to your website.. (Duh, been there. ) or the option recording thanks you for calling and hangs up/disconnects the call.
    This website, your whole customer based service, wreaks of potential fraud of this governmeSpecial someone handsome like yount funded program!
    Obviously this web-based service as well as the phone based customer service line is being paid for with government funds; my tax dollars, just to send us in unending circles with no resolution for the consumer!
    I definitely feel that my congressman and representatives should be made aware of this misuse of government funds!!!
    Sincerely, Tim in 33813

    Reply

  283. 10-16-2015
    Hi, Zip = 53716 – – – Looking for service bureau in Madison, Wi that can help with a FREE Samsung Senior Citizen free-phone I’ve had for 5 yrs. I went to a repair service with phone . . . which was located on E. Washington ave a few tears ago. My problem is: Samsung “Stick Phone” doesn’t want to recharge anymore. Could be a battery problem??? ¿¿ . . .All “functions” — listings, settings, etc. are visible.
    Thank you . . .

    Reply

  284. I need to unlock my phone. The PUK seems to keep popping up on my phone, after my child played with my phone then locked up my phone

    Reply

  285. I would like to know the Government Dept that works w/Safelink because Safelink is NOTHING BUT A BIG SPAM. I would like Government to investigate what Safelink is doing!!!!!!!!!!!!

    Reply

  286. on the full certification application for Mississippi lifeline assistance program
    Safelink wireless
    Magnolia health plan
    I am 18 and on the application it says use your parent or guardian for section 1 and 3. Do you have to use your parents information even if your 18?

    Reply

  296. HELLO, MY NAME IS MARY DIECKHOFF AND IA HAVE A SAFELINK ACCOUNT. MY QUESTION IS THIS? I’M NOT SURE I AM GETTING MY 250 MINUTES AMONTH. IT SEEMS TO ME THAT IAM NOT. I ONLY RECEIEVED 135 MINUTES ON AUGUST 30. I TRIED TO GO ONLINE TO TRY AND UNDERSTAND WHAT’S GOING ON HERE, AND TRIED TO CHANGE MY PLAN AND IT WOULD NOT LET ME. PLEASE CONTACT ME WITH AN ANSWER SO I KNOW WHT TO DO. THANK YOU, MARY.

    Reply

  298. I added 10.00 dollars minutes to my phone and it said it went to my international account now I have no minutes and no idea what that means

    Reply

  299. I received a cell phone from Safelink and I can not see the screen – the tiny sized screen is too small for my vision restrictions. I called Safelink to request a replacement with a larger viewing screen. The Rep told me they have an LG phone available with a 3.2 inch screen, that he would have it sent to me, and it would arrive within 7 to 10 days. I waited but nothing arrived for more than 20 days. I called back and spoke to a different Rep. Told me she would research, but got disconnected THREE times, each time a new Rep (one even said that the LG is the largest screen size they have available but it isn’t available in Indiana). This person promised to have a supervisor speak with me – GOT DISCONNECTED. Called them back again and the last person I spoke to assured me I was getting the LG with a 3.2 screen. O, yes I finally did get the replacement phone…the SAME phone I got the first time! Tiny screen, can’t see it! As I told them over and over, I don’t want anything “fancy” (no Smart Phone, no extra service features) I just want to be able to SEE the thing!!! I am so very frustrated and I’d like to cancel this and try another service, but I can’t find info about the phones offered – apparently, and according to Safelink, it varies by state??!!?? What can I do to find a service with phones with a larger viewing screen? Thank you.

    Reply

    • No way to know in advance, for the most part. Order your phone through the company’s website or call them to order instead.

      Reply

  303. is there a way for me to block someones calls and texts to where i will not receive any notification about it? i really want to block someone on my phone.

    Reply

  306. Actually have two questions…I haven’t applied for a phone with anyone yet, but I know I would qualify.
    Safelink says they are Tracfone-based.
    Do you know if my old triple-minute for life Tracfone will work with their service and provide tripled minutes if I need to buy a Tracfone card?
    OK, second question:
    What if you get a phone and the signal doesn’t work at your house? Can you just cancel that company’s service and try another service – or is changing providers a huge problem to do once you have applied and gotten your phone?
    Thanks for the trouble of answering…

    Reply

  308. I need to return my phone. I called and the said I have no service in my area. I lost my box while moving. How do I return this phone. Thanks. Pat

    Reply

    • I assume you would mail it to them. Or just don’t use it for 60 days and the service will self-cancel.

      Reply

  309. i got a free phone, the # is from another area code. i was told i can change online, have yet to find a site that lets me. anybody else with this problem??

    Reply

  310. Hi,

    Am searching for the email , tel, and USA mailing address for SafeLink Customer Retention Dept.

    Checked your website FAQ and other sections but found nothing for SafeLink Customer Retention Dept.

    Thanks

    Ken

    Reply

  311. Are there phones available with larger buttons for seniors that have vision issues? If so, how do we locate them?

    Reply

  312. Can you refer me to the government regulation or FCC Rule that authorizes the cell phone program? I would like the legal citation of the provision authorizing the program.

    Reply

  315. I just did an application online but when I got my documents to upload my session timed out .I downloaded my application can I use that to send with my documents.if so what’s the email address to send it to

    Reply

    • We don’t even know which company you are dealing with. We are not a cell phone company, just a info site.

      Reply

  317. I have a low income free phone from Budget Mobile, and want change the flip phone for a smart phone witch is now offered. Is there any way to upgrade my phone? They have just recenty closed all the offices in California, I have no where to go. When I call their office all I get is recording wanting to upgrade my lifeline account. Can you find a number I could use to talk to a real person?

    Reply

  319. I signed up for an assurance phone. I wanted my phone at the time of signing. the young me told me ok. but that waS a lie. it took a little over a month. I charged the phone it looked used. battery was already in it.. I went out of town tried to use the phone to call family. had to us a phone inside bus station. call them the next day oh the recording said I did not have enough minute’s. I just got the phone.. called them they had all my information but the pass word question did not match I wasn’t as that when I got the phone. so he osar would not connect my phone and I needed it too call my. doctor my sugar was at 50 and I needed to know what to do.. this phone goes back soon. the phone is too cheap anyway you can barely hear and it seem like you are about to drop the call. I used my son computer to text my doctor. sugar was going back up after a while. And you say tell a friend not if I want to keep them.

    Reply

  320. Requesting contact phone number-
    I answer the phone for our Human Services Division at Lane County (government), Oregon. Most of the time when people call me they don’t have access to the internet. Is there a phone number they can call to find out more and to enroll?

    Reply

  322. My phone has been lost for about two months now, and I’ve called the number I’m supposed to and all i get is prerecorded messages… So I don’t know what else to do but leave this post… Please email me and please let me know exactly what I need to do to receive my safelink replacement phone thanks……. Larry Davis

    Reply

  323. Do you have to be a certain age to get this phone? I have a friend who has a 14 year old child that has gotten a “free” phone, some how.

    Reply

  325. i ran out of minutes so i topped off with the 5.00 plan for and additional 250 but my service was cut off before i used 60 minutes what is going on

    Reply

  326. I am looking for a manual for my phone, however it only says “T-Mobile” on it, no make or model.

    I can’t get the voicemail box to set up. The vendor is only at the church once a month, so I have no other assistance with these issues.

    I also have signal issues, which is weird because I’m in downtown Minneapolis, MN.

    HELP?!?

    Reply

  328. I have filled out everything and I get the same message that I cannot get a cellphone I make under the amount iam on Medicare why. Please help me

    Reply

  330. Why can’t we use the camera every time I’m going to use it it says to insert an SD card to use the camera? Why is that

    Reply

    • Because photos need to be stored in memory and with a memory card (SD card) there is nowhere to put the photo.

      Reply

  331. its terribly frustrating to sign up. I only get the run around.
    very upset.
    please help me
    as Im trying to help a senior citizen out

    Reply

  332. I APPLY ON JULY 6, 2015 AND MY USER NAME IS my email address and like to know want I have to do to get my free cell phones with min. and text please me back

    Reply

    • If you applied on July 6, that is only five days. You’ll have to wait longer than that.

      Reply

    • My name is kirk and I just love my safelink touchscreen phone the reception is awesome no matter where im at. Also the free internet without wifi is truely something special. All I can say is THANK YOU UNCLE OBAMA

      Reply

  334. I was wondering if I could upgrade to a better phone with my assure wireless provider. Thank you,

    Reply

  335. I got a SafeLink phone and plan, but I want to buy a smartphone. Can I switch my reg safelink number and plan to a new smartphone if I buy one? If so how do I do it or who do I contact?

    Reply

  337. Can a person keep their old cell phone number when getting a free phone and minutes ? I looked through all my states providers, and didn’t see that answered.

    Thanks,

    Tim

    Reply

  338. I didn’t receive my minutes when I recertified earlier this month. The operators stated I was successful when I completed the process. When do the minutes appear?

    Reply

  339. Is there a site where I can read customer reviews regarding Providers? That seems to be the biggest problem with this program.

    Reply

  343. Can you please help me. I am in Sacramento Ca. I would pay and have my phone with me when I went to a place on Florin Road in the south area of Sacramento. It was a small place to buy a phone or and pay your bill. Well this month they are no longer there. Plus the other one on Howe Ave is gone too, I need some one to tell me where is a center here locally if you would please? I need to have a repair to my voice mail as well because it is stuck and I can’t get them to open up and play/ So if any one knows anything to help me please let me know Even a phone number would help.

    Thank You Nazario Tejeda

    Reply

  346. I.live in an assisted. Living center and my whole social goes to this facility. I’m also on a diverfe program through Medicaid which pays half of my care there. Through this program I receive $54.00. a month for my personal needs. Can I receive a home phone through this program? They don’t provide phone service and if you want a phone you have to pay for it and that is quite expensive and I can’t afford the cost. I’m really in need of this time. Can you assist me in this matter? Thanks

    Reply

  347. Hey There;
    Hi, It’s just me again. Just read down your page after I posted my comment / request.
    Please do not post the personal info. contained in that correspondence. P— W——–.

    Reply

  348. “These free phones aren’t cheap wireless phones or a discounted models. These are recent model, fully-featured cell phones, backed by prominent mobile phone companies. You won’t get an iPhone, but you’ll get a basic, modern phone.” The phone I received from Assurance is a Kyocera S1360, it’s a cheap worthless phone and is a discounted model with no camera. I have searched the web for the release date of this phone and couldn’t find it. I sent Assurance e-mail about the quality of the phone. The response I received stated that the phone sent to me was a “program” Kyrocera Jax 1360 again, I’ve searched the web and it’s non-existent. Evidently they don’t even know what they sent me.. The Rally model looks exactly like my phone but it’s not. It is a fully equipped modern phone. This must be the model they sold to the government for the free phone program. But these are not the ones the qualified recipients received. If you can’t do anything about this, please refer me to someone who can.

    Reply

  349. My question is – I graduated from college 2014, lived with my boyfriend, and then have had to stay with my Mom, I don’t know that I can continue living with my bf, so I’ll be trying to stay with my Mom.

    My Mom cannot afford to pay for a phone for me because she is currently paying for rent, utilities, and food, also, my sister cannot afford to pay for a phone for me as she works at a part time job and is paying off bills that won’t accommodate for a phone that will help me. However, the total income they both make is over the low income amount you have posted.

    I don’t have an income. I need to find a job. I can’t even drive yet. Is there anyway that I can use my Mom’s address to sign up for a free phone?

    Reply

    • You should have your mom apply for the phone, and then she can let you use it, as long as there is not someone yet in your household with a Lifeline phone already.

      Reply

      • I am working with another company that was assecc iwireless free WiFi and I got Three new phone from them because I steady Have promblem with there free wireless Free WiFi free govuerment cell phone. But I talk to another company about changen my old cell phone but it did,not show up because they are Wi-Fi network company.So I just want cut my old phone back on because I am tired of trying to get there to work wright now can I reapply I just want open my other cell phone Because I had broke my charger.So can you Help me?

        Reply

    • The only thing you could try is to contact your phone provider (try 611) and ask. It’s doubtful they will comply though.

      Reply