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Can I keep my current phone number when I enroll in the Lifeline program? What about when I switch from one Lifeline service provider to another?

Good news. The answers to those two questions are yes and yes.

However, you must specifically request that you current number be switched over to your new Lifeline account and there are some very specific words you need to say in order to make it happen.

During your first conversation with a Lifeline customer service rep, say the words “I want to port over my current phone number.”

It doesn’t matter if you’re enrolling in the Lifeline program for the first time or switching from one Lifeline service provider to another, you must say those words. In fact, it might be a good idea if you said it several times during your conversation with that customer service rep — once at the beginning of the call and again at the end just to confirm that your instructions have been heard and acted on.

So repeat after us:

I want to port over my current phone number.

I want to port over my current phone number.

I want to port over my current phone number.

Excellent.

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Latest Reader Comments

  • Free Government Cell Phones on Which Lifeline/ACP companies allow you to make international calls?: “Yes, international texting from a foreign country to the US is possible as long as both parties have active mobile…” Feb 4, 08:37
  • Clueless on Which Lifeline/ACP companies allow you to make international calls?: “I understand that international calls/text work while you are in the US. But, does it work if you went abroad…” Feb 4, 06:52
  • Free Government Cell Phones on Question of the day: Is there a website with all the dates and times of places where you can get a free government cell phone?: “Don’t we all?” Feb 4, 04:59
  • Henry on Indiana: Free government cell phones (with Internet) from Lifeline and ACP: “Xfinity is not offering a tablet connected to the ACP benefit. “Is Comcast participating in the device subsidy portion of…” Feb 3, 17:17
  • Argelis Gomez on Question of the day: Is there a website with all the dates and times of places where you can get a free government cell phone?: “I want a free phone 📱” Feb 3, 14:41
  • Monica Christman on Indiana: Free government cell phones (with Internet) from Lifeline and ACP: “I have the same problem but I am trying to recive my free government tablet with my acp through Xfinity…” Feb 2, 20:37
  • Free Government Cell Phones on 11 things you need to know about the new Affordable Connectivity Program (ACP): “Sorry, Jerry, but we are not your service provider. This is an independent informational website that is NOT affiliated with…” Feb 2, 18:53
  • Free Government Cell Phones on Q Link Wireless raided by FBI, IRS, US Post Office, Sheriffs: “We still have no idea what was behind the raids because there ain’t nobody sayin’ nothin’.” Feb 2, 18:52
  • Sierra on Q Link Wireless raided by FBI, IRS, US Post Office, Sheriffs: “My guess is human traffic trafficking embezzlement something along those lines other than that qlink has been good to me…” Feb 2, 17:40
  • Jerry Davis on 11 things you need to know about the new Affordable Connectivity Program (ACP): “What the heck’s going on with my phone and why can’t I get a hold of you guys it’s not…” Feb 2, 15:50
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