Assurance Wireless Free Cell Phones

Free Phone, 350 minutes and UNLIMITED texts per month in 40 states.
IN CALIFORNIA: Unlimited Talk and Text!

<< All Free Cell Phone Providers

Assurance Wireless, a Sprint/Nextel company, is currently available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin. And, as with their competitors, they’ll be coming soon to other states across the country.

If you qualify for an Assurance Wireless government phone, and requirements vary from state to state, you will get a free cell phone, 350 minutes (500 minutes for the first four months) of airtime and unlimited text messages at absolutely no cost. If up 350 minutes are not enough, you can get more minutes for a low monthly fee, or more minutes can be added as needed with Virgin Mobile Top-Up cards, available from thousands of retailers nationwide.

Note that the during the first four months, new customers will receive double the minutes — 500 minutes per month. After that, your allowance goes back to 350 minutes.

THE CALIFORNIA FREEDOM PLAN: UNLIMITED TALK & TEXT — Residents of the nation’s most populous state get the best deal of all: unlimited minutes and unlimited texts, plus a free cell phone of course. Unbelievable, but true. The only other companies that provide unlimited voice and text is Budget Mobile and Tag Mobile, so be sure to check them out as well.

Assurance Wireless is one of the biggest and fastest growing companies offering free cell phones through the federal Lifeline Assistance program, and it continues to grow rapidly because it is a subsidiary of Virgin Mobile, which itself is a subsidiary of Sprint/Nextel. They are the second largest company, behind Safelink Wireless. Although with their aggressive plans they’ve recently released, Safelink needs to be looking over their shoulder.

Are You Eligible?

Eligibility requirements for an Assurance phone and minutes often vary slightly from state to state, but you probably qualify for a phone from the company if you participate in any of the following government aid programs:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • National School Lunch Program's Free Lunch Program
  • Federal Public Housing Assistance (Section 8)
  • Supplemental Security Income (SSI)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance to Needy Families (TANF)
  • Head Start (if income eligibility criteria are met)
  • Bureau of Indian Affairs General Assistance
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribally-Administered Temporary Assistance for Needy Families (TTANF)
  • State assistance programs (check your state).

If you are not on a government assistance program that is Lifeline-approved for your state, you can still qualify if your household income meets certain government guidelines in your area — namely, if it is at our below 135-150% (may vary upon state) of the federal poverty level. Submit your Assurance Wireless application online or via mail, or call the Assurance Wireless phone number to see if you qualify.

Features and Plans

Assurance Wireless phones are modern mobile phones with a wide range of standard features such as voicemail, call waiting and caller id. The basic plan is a free phone and 250 free minutes plus unlimited domestic text messages each month (unused minutes do not rollover into the next month). But there are specials, differences in some states, and additional plans you can purchase. Here’s the rundown:

California Plan: Unlimited voice and text.

Basic Plan: 350 free voice minutes and unlimited free texts.

Current Bonus: an extra 150 free voice minutes each month for the first 4 months of service.

Extra $5 per month: additional 250 voice minutes.
Extra $30 per month: add unlimited voice and web.

* Buy Virgin Mobile Top-Up cards from thousands of stores across the country. Or use credit, debit or PayPal.

Be Sure to Compare Assurance Wireless with Other Options in Your State

Assurance Wireless is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact Assurance Wireless
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054

Assurance Wireless Customer Service
Email: [email protected] or [email protected]

Further Reading on Assurance Wireless

Latest News on Assurance Wireless

How many free government cell phones are out there? Who are the biggest providers? - How many free government cell phones are out there? Ten million, twenty million? Who are the biggest Lifeline phone providers?
High demand for free phones meets high temperatures, chaos ensues - WOWT-TV reports that things got a little heated recently when Life Wireless tried to give free government cell phones to low income residents of Omaha, Nebraska.
High tech innovations stop fraud in free government cell phone program - Contractors like Life Wireless and its subcontractors have gone the extra mile to make sure only eligible individuals are processed for the phones.
Free cell phone competition heats up in Arizona: Life Wireless and Assurance Wireless now enter the fray - Life Wireless and Assurance Wireless have officially opened their doors in the Grand Canyon State and are now offering Lifeline Assistance free government cell phones to the state’s low-income residents.
Minnesota introduces fantastic new way to distribute free government cell phones - Life Wireless free government cell phones are now being distributed by FreePhoneMN in Minnesota through the public library system.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
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  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.


  1. Stephanie Davidson says

    Did I get the cell,will it be sent to me soon? Stephanie D. I put in for it on September 28th. Do view my personal information .

  2. ronda says

    I would love to have a touch scrrn i have try ti get one so . Long. I really neef one si bad if u gan helipbme i would by me helo me i would be so fratefull….abang thank u sovmuch …..ronda boerss

  3. thomas robert walton says

    I wanted to no the status of my phone, I completed the application and returned about 3 weeks ago.
    thanks..let me know if it was mailed out as I have not received one.

  4. LAURIE NWOSU says


  5. Mary says

    I want to buy my sister a card for her phone to upgrade, she lives in my and I live in Maine what’s the easiest way? What card do I buy? Can u use them in any state?

  6. Irma DeLoera says

    To whom this may concern,

    Hello my reason for contacting you is regarding an application enrollment in which was completed for me by one of your team members about one month ago.I was asked and gave my full name,location,D.O.B and social number.However when i spoke to a representative by phone on Sep.7,2015 i was made aware of the reason being that whom ever placed my “App” simply did NOT fully complete forms ext…My problem with this is I have no internet access to be following up,I have no type of telephone,I am homeless their for i sure would appreciate any thing you may be able to so for me in regards of completing app including the delivery of a Samsung Galaxy S6 which is the kind of phone they stated i would have received with in ten days from first applied
    The following is my personal info which may be needed,
    * Irma DeLoera
    * D.O.B 10/04/**
    * social # ***-**-****
    * ADDRESS is the ( TAD-Transitional Assistance Dept. located on ******* in San Bernardino,C.A
    due to me being homless.
    * I gave him my EBT Card # which i curently dont have at hand with me however if it may be of use here is welfare case# ******
    If you should need to get in contact with me please feel free and contact me at Gmail : ******* I Thank You for your time also for your services…

  7. jerry mcelwain says

    i did my annual Certifcation AND i said please please send me a new phone the letters are wore off on the buttons Theres a yellow dot in center screen i have ASK THREE TIMES NO PHONE YET YOUR CUSTOMER SERVICE SUCKS no body wants to help me they just want to pass me around i have told them over and over i change my address they just don,t get it someone please held me my phone is so old the buttons dont work right any more

  8. Laura Steiger says

    I have been with another Life-Line cell phone provider. I am unhappy with the service I am receiving. When my original cell phone needed replacement, they sent me an inadequate phone that I could not use due to my physically disability. The replacement phone was too small & did not have the options which allowed me to change ‘settings’ making it possible for me to use the phone. It also didn’t have any of the ‘Features’ that my original cell phone had.
    My question is..Can I change from my current Life-Line cell provider to ‘Assurance’? How do I go about doing it? Thank you for any assistance you can provide me with.

  9. dionna says

    For the Springfield Massachusetts Employees of assurance needs ongoing training and development to help them become more effective. The employees only gave me one or two options to apply an get accepted for a free phone and to tell the customer when the next time they will see them again so the customer are able to provide the’s a shame that I had go on the internet and find out that there’s more than two things that you can give the employees to help you get a free phone.

  10. Genevieve Farley says

    I have applied. I live in an apartment with another individual who already have your phone however, he and I are two different individuals. His name is David Carroll and my name is Genevieve Farley. Why does this affect my application? He is a roomer just like me.

  11. Margaret says

    I am on Medicaid and food stamps. Interested in your free cell phone. I live in rural Texas. We do not have home mail delivery we must go to Post Office. I do have a home phone and Internet at physical address. It’s on my TDL. UPS or FedEx are only delivery service. I have been told I do not qualify because you can’t send mail to physical address because United State Post office does not have in their computer. That is a lame reason to deny access to a government sponsored program. Nice to know how you discriminate the rural areas. I’ll be sure and post it everywhere so people don’t waste time trying to contact you. Thanks for showing how little you care and I will form a complaint to FCC

  12. susan says

    How long after your application has been accepted and approved do you have to wait to get your phone. I couldn’t find any answer

  13. Scarlet Taft says

    We are a non-profit organization and I am trying to find out what the process would be for our organization to help someone get a phone. A great example right now is that we have a homeless person 20 yrs. old. We will be putting him to work for a day or two and sending him out to other organizations to try to get work. He will need a phone in order to communicate with potential employers. Thank you.

  14. Johnnie E. Dowdell says

    I have applied for disability, and had my intake appointment today.I am in process of seeing what I am eligible for. I am diagnosed with undifferentiated connected tissue disorder, fibromyalgia, nueropathy, progressive arthritis, and I don,t have a cell phone.
    I can’t afford one.

  15. Alice Owens says

    I am a member of my local Baptist Church WMU (Women’s Missionary Union)…a dear member of our congregation has suffered several strokes, fallen and broken bones, has kidney failure and on dialysis three times per weeks. She is a widow with only SS and in a nursing home and will be for the rest of her life. Our WMU members were thinking about providing her with a cell phone, but I knew about the free cell phone service as I have a friend who has this…so I volunteered to help get our member “hooked up.” I have several questions: She has limited use of one arm/hand since her stroke, and the other is weak after the healing fracture. She would need a phone that is easy to work and large enough that she can touch the letters/numbers easily. Are there different phones for different situations or all phones with your program the same? Thank you so much for a timely reply.

  16. Boris says

    The site is useless. My mother’s application is not moving anywhere even after tons of supporting documents were sent twice.

  17. ZHE LI says

    I applied an Assurance Wireless Free Cell Phone on August /21/2015( or August /19/2015). I check my status is

    “Current Status

    Your Assurance Wireless account was activated on 08/24.”
    but I did not receive my free cell phone .I did not know who activate the phone and who is using the phone.

  18. Melissa says

    My son received his phone and tried to activate it but didn’t use the correct pin. We have been unable to get pack to the activation screen on the phone to do the activation. So, my question is how to get to that screen?

  19. Jason ketron says

    I have c call your automatic system all night with no help my phone was lost been trying to get ahold of someone since midnight

  20. Thelma adams says

    I recieve monthly benefit with Medicaid and need rhe extra minutes on occasion and jus learned I was eligible which would make dr visits easier since id have some time ro talk to the dr and nurses thank you

  21. crystal foster says

    when i first got my phone i had my number changed to a local number. when i did that my phone stopped working and has never worked since. i was told that a envelope would be mailed to me and to put the phone and everything that came with the phone inside the envelope so i did. now its 2 weeks and still no replacement after i was told it would only take up to 7 days. so what happened. if there is any way to check the status of the cell phone please let me know whats going on with it thank u

  22. Antonio says

    My friend has qualified for a phone and tells me it has been mailed but to the wrong address, how can we change to mailing address to ensure the phone arrives at the proper address?

  23. Julissa says

    I am 17, and I would like a government phone. Am I allowed to get one if I can show you my school ID and my medical card?

  24. Angel Greenhalge says

    Im seperated from my husband and would really be helpful if i could get a free phone im disabled and cant work im really struggling to make ends meet please contact me i cant seem to find an application thankyou

  25. Carrie Necas says

    I am having a hard time now, lost my job in March and cant seem to find another………I get food stamps, medicaid and possibly HEAP…… it possible for me to get a cell phone?

      • Holly says

        I highly doubt that anyone who commented, asking if they could get a free phone bc they have medicaid and snap, actually read this page. They skimmed and saw free and that was the end of that.

  26. melissa lynn shott says

    I would greatly appreciate a phone.. I had surgery two times this year on my arm and chest.. Unable to work as a result.. So I have absolutely no income whatsoever!! So I truly need communication.. Please and thank you for the opportunity for the free phone I so desparately need it..,

  27. Jamil Johnson says

    I need a phone to be able to contact my guardians in case of emergency as I am a high school student, whereas I attend after school activities and am unable to contact my guardians for a sufficient time to come and pick me up from their compound. I am a Rotc cadet, and I am also Vice President of a poetry club at my school so a phone is highly recommended. I also need a phone as I will be working a job soon and will need to be constantly notified from my workplace or school.

  28. Marilyn Clalrk says

    I am interested in becoming a partner with the Lifeline Assistance Program, I would like to help low income people sign up for the program

  29. paul says

    I am not working and i need a phone so that i can get a job and that way my employer can contact me regarding my employment

  30. kamanalo lonokapu says

    What exactly is Assurance Wireless phone number? When I call 1-888-321-5880 I am asked ‘what is Assurance Wireless phone number?’ And when I input the number 1-888-898-4888 I am told that is not the correct number?? Assurance Wireless has phone numbers all over the place! Which one is the correct number? Please email me the correct number, if there really is such a thing as a ‘correct number’.

  31. Matt says

    Assurance wireless has driven me to the brink of madness! There are not enough characters available in this comment box to describe what I have been through w/ these Assholes, …& I swear you could not make this kind of crazy stuff up!
    It has been one thing after the next. From getting shipped the wrong phone, to getting one programmed w/ an out of state number, to having them screw up my app (twice) w/ lifeline, to them sending me a phone that cant be activated (despite them going through the motions hours earlier, acting as if everything is ok while activating it), to ALL (& I mean seriously A-L-L) their customer service people are in Mumbai India which are beyond difficult to understand plus they have NO CLUE what they’re doing, to cancelling my account sign-up because the situation became so convoluted that it was not salvageable only to have my “re-do” somehow become null & void & their answer was, “it shows that you canceled this account” – WTF? huh? Umm, no I “re-applied” so how or why would a previous cancel have any effect on this application!???
    Long story short, they are a 5th rate wanna be cell phone provider! They suck, they suck, they suck, …..don’t even THINK of using them when there are TONS of various other semi-competent other providers in CALIF.

    • Ciarra Dean says

      You are being generously offered a cell phone at no charge to you. It would seem that you would be happy and thankful that our wonderful country is giving it you. No, instead you whine, fuss, complain and blame their system that you must make a little effort to help with the transaction. Why are people so selfish and ungrateful? You don’t know the meaning of thank you. You are worthy of nothing.

  32. Georgette Schiller says

    I want to change my phone number on line for free. How do I do that?
    I cannot figure it out on your website

  33. Roy Deleon says

    Beware; I got my free cell phone from low income program, after they said I used my 250 minutes, I bought 500 more minutes for $ 25.00, that was the shipper rate they had. Well guess what; about 3 day later my phone was turn off again, and I didn’t used that much. I think this is a rip off, they just took my money. This phone is from virgin mobile sprint Obama phone Florida. I call the company they gave this phone 1888-321-5880, and they told me that my phone # belong to a somebody else. What can I do? I can’t find any other phone number available for help.

  34. rose says

    I was already approved for the lifeline program in June then in July the company I was with dicontinued with that program. I’ve submitted my application with your service and would like the keep the same phone number and possibly the same phone. If you offer a flip phone I would like that. Please let me know

  35. denette foster says

    Hi this is denette foster son michael, my mom denette is partly blind no sight at all in her right eye and can barely see out her left eye she can’t use the phone you sent her i dail the number when I’m around her # is 760524**** she was told that it will be a large touch phone that she can see, but its not she would have went with a different company if she kbew you was going to send this small # phone she will kike to know if you can send her a phone that she can see the numbers or she will need to change company so pkease stand by your word. Thank you… home number 760515****

  36. michelle justice says

    Need too know about my application,the system is saying that my verification was mailed out on the 5th I never received it… Plz help!

    • Shirley Criswell says

      I have lost my phone and I’m searching for it. How can I reach you to report it missing? You don’t leave a phone #.

  37. Tina ihde says

    I got a free government phone and it broke already, but I also have a AT&T cellphone with no minutes on it and I wanted to know if it is possible to transfer my free monthly minutes to that phone instead

  38. Michael smith says

    i live in Jeffersonville ind.47130 where can I go to purchase a phone that will work with assurañce wireless.

  39. Christina claudio says

    My phne will not turn on even on charger , no battery activity * , I’m assuming it needs a new battery. Where do I get one for phone??

  40. Alegria B. Samaniego says

    i just want to avail of the cheap internet for low income Americans. please give me some pointers to apply. thank you

  41. Shameela says

    862823**** please tell an application form is taking so long to get to me , i called twice , in the past month, and still i have not received any , i am on the plan for a lot of years , and now they want me to apply all over again. … just waiting on the form people! !!!!! Please take action someone. . I need the phone. …

  42. Sissy says

    Are phones able to be used free by using wireless calling? In other words can I use wireless service to make calls without using the free minutes?

    • Satoshi Nakamoto says

      If you have a smartphone, then yes. But be careful. There are many variables you need to take into account before you choose your headset and decide which carrier to use.

      There’s ever changing company policies and even new FCC regulations that could hamper your Wi-Fi party. The technology is also changing so quickly that there could be occasion where we could see the entire cell industry make a minor change in firmware, or an addition of a new level of cryptography for example that is easily transmitted globally as an OTA update. Wi-Fi Mavericks would instantly, and likely permanently, go dark.

      They could never really update past whatever Android Version that’s on their phone today. You would be balancing on an emotional ledge every time you fired up the phone. That latest, tiny patch could effectively turn an iPhone 6+ into a device that can’t communicate any better than 2 tin cans joined with kite string.

      You would have zero recourse available to get you back on the network.

      So, if one were to be fully aware of the risks and completely prepared to go tin can, it could be fun and, challenging “cutting the cord” from the towers. One could enjoy nearly every single feature of the cellular sphere without ever paying a dime. The best part is that it’s not too terribly difficult to pull off. Actually, it’s pretty basic.

      Before you settle into that booth at McDonalds for that 14 hour, free phone call to your old crush in Northern Canada, educate yourself on a few things:
      1. Your Lifeline provider is not going to provide the interface for this rogue escapade;. You will need to go to Play Store and download one of the many free apps that will facilitate you making calls over Wi-Fi.
      2. Always make sure you have disabled normal cell tower function before you place OR receive any calls. If you only download the app but don’t block your Lifeline functions, the phone is going to use the native dialer by default and hence will use your minutes. You can disable regular call function by selecting “Airplane Mode”.
      3. After turning on Airplane Mode, then and only then can you freely dial out through the app you decided on.
      Regarding that choice – You will likely see “Talkatone” with their 10,000,000+ installs near the top of any search for Wi-Fi phone apps. It’s a great app. Personally, I started using an app 6 years ago that has just gotten better and better with each passing day. In my opinion it is, by far, the best free app for Wi-Fi calls because the call quality is outstanding and also they include more free features. Look for “GrooveIP” in Google Play.

      One last caution for all you Wi-Fi Swashbucklers;
      Depending on the specific smartphone you have, you need to make sure you have at least a minute left on your talk plan. Many Android based phones allow the MNVO to brick the unit if your minutes run out. That’s their way of combating this growing trend of people using their smart phones (that were probably subsidized) as Wi-Fi only devices. The conglomerates are all too aware that even someone with only moderate tech knowledge could figure out how to receive full benefits of a high end Android headset without ever buying air time. Recently, – and the industry has been pretty tight lipped with details on this – a bunch of students from a very prestigious, private University were caught gaming this phenomenon and ended up costing one of the biggest cell providers millions in unrealized revenue from Subsidized handsets that ended up disappearing into the gray economy. Seems that word got around that they could get ultra-clean, refurbished iPhones for $49 and $99 – unlocked. 26,000 iPhones were “sold” over a two day period in a community that had a total population of less than 40,000. Before anyone outside the local supply chain took notice, it was over. While local sales staff was celebrating their own “brilliance” for selling out a years’ worth of inventory of pre-paid i-phones in 48 hours, YouTube was being flooded with unboxing videos that curiously starred a group of kids that all wore Guy Fawkes masks. This major carrier, obviously, never saw any students come back for their second month on the pre-pay program.

      There remain many smartphones that will operate with full Wi-Fi functionality even after it has been technically deactivated for lack of payment. Instead of trying to figure out if yours is in this category or not, just make it a “rule” to always have at least 5 minutes available on an active plan. Wi-Fi calling is best suited to complement your plan by providing a way to have essentially unlimited talk and texting. Wi-Fi calling as a substitute for cellular service is just being cheap and greedy. It is also not as easy as it sounds. You really don’t have a phone in the sense that you can make calls at will. Also, when you finally do find a great hot spot that’s broadcasting a fantastic signal so you are not losing calls every time you move 10 feet, you are now mostly trapped there until you are done with your calls. At times, it can be a real pain in the behind!

  43. Marnie Maines says

    I applied and sent in all information needed but haven’t got my phone yet. I have an account number and password. What do I do?

  44. Kimberly Riley says

    can u all please send me a copy of my texts from my phone an calls i made to please please i really need it please a copy of my texts an phone calls please please i need it for court please the calls i made to the number (760)590-**** an the texts i send to that number aqn the calls that number made to me qan the texts please an how many times it was please please please please .Kimberly Riley my address is ***** w. main st ***** , Califronia AptE *** ***** my cell number is (760)282-**** please please get that information out to me please please i need it bad an quick.

    • says

      We are not Assurance Wireless. You could ask them, but I don’t think you are going help you with that.

  45. Rita Irizarry says

    I would like to know how can I get Internet for myself. I live on a fixed income, retired senior citizen. with disabilities…Do I qualify?

  46. Helen V Barnes says

    I have resubmitted my for lifeline, my mins. have not been added ,how long do i have to wait before they are on my phone

  47. Edward Wilson says

    I resubmitted my application for the cell phone free minute program I have not heard from you all about my application

  48. Jennifer says

    I am a single mom of two I get food stamps etc. I am filling out applications for a job but have no phone for a call back help please

  49. talbert west says

    i have access goverment phone know and i want to switch to assurance will i be acepted and when will it go through my phone number as of know is 954 658 **** and if i have to i will take a nothier phone number

    • says

      If you’ve been with your current company for at least 60 days, yes you can call a new company to switch. The number should be portable.

  50. pattiedickinson says

    HI i losted my cell about 4 monthes ago on the bus would like to see if i able to recieve another at this time, im without a cell at this time so i have no way of reaching you but throught email.. the cell number was 323-253-****… at the time i losted the cell i wasnt able to recieve another one so my friend was kind enough to give me her cell phne.. the number is 323-519-**** but she wanted the cell phne back so i gave it name is Patrice Dickenson and her name is cindy stamp i think…please find it in your heart to help me out at this time of need of a cell phne….Thank you so kindly for taking the time for me…

  51. joseph pupparo says

    haven’t received the phone or acceptance letter. beeb like 5 maybe six weeks, i ask every week. yet nothing, an i’m still without a phone. plz answer this time.

    • Free Government Cell Phones says

      We cannot answer your question. You must speak to the company with which you applied for service.

    • Rita says

      I just applied to assurance i need to fax in some documentation which a friend is going to do in the morning for me.I am currently on safelink which is a joke they want me to call them but i have no service for the phone they sent me,I cant call im disabled,I have no neighbors to borrow a phone I HOPE U CAN HELP ME TRANSFER TO UR SERVICE SO IM NOT SITTING HERE W NO MEANS OF CALLING FAMILY EVEN IN AN EMERGENCY .PLEASE HELP PLZ REPLY

  52. allison grasso says

    I heard that Walgreens in Staten Island on clove Rd and victory blvd is a distributor of assurance phones and someone told me that you can get a free assurance phone there. But when i called they said you have to buy the phones. Can you please clear this up for me … was i misinformed? Also If someone buys a Virgin Mobile phone at Walgreens can it be hooked up to assurance. The reason I am asking is because i work for south beach psychiatric center and the patients that get discharged from the hospital usally need a cell right away and cant wait to order it through assurance. Any information you have would help and be of assistance. Thank you allison grasso Peer Specialist at south beach psychiatric center

    • Free Government Cell Phones says

      The best way to get accurate answers to your questions would be to contact Assurance. You can find contact info on the Assurance Wireless page on which you left this comment.

  53. Kk says

    Can u change the caller Id , if so how…I kinda don’t want my name popping up, especially since it’s my government

    • Free Government Cell Phones says

      We have no idea what kind of cell phone you are using. Our advice would be to do a Google search for the users manual for your phone model. You should be able to find the information you’re looking for.

  54. joseph pupparo says

    oh your so funny, but umm i haven’t received my acceptance letter or the phone. its very frustrating, wish you would help.

  55. petrawilliams says

    have a phone but havent used it in 60 day in november last year because of health status. receive foodstamps and disability check.

    • Barbara Cook says

      I owned a flip phone .My grandson broke it. He took it from my house. When I got it back it was broken in half. I need a replacement phone. My number is (317) 999-****. I will appreciate your help.

  56. Tonya Reigle says

    Hello,I had signed up with Assurance wireless about a week ago.I was approved for the phone and was told I would recieve it by mail with in 5-7days.I have not recieved it yet in was wondering if it has already been sent off yet or not.

  57. Carmen says

    Hi. My name is Carmen and I really praying to get help from you. Im not apart of a government group because my food stamps got cut off because I have went over the limits. I only get on food stamps when I am not working like right now. I have been l have been looking but haven’t gotten nothing yet. it would really help to have a cell phone because my mom isn’t always around and I give her number to jobs im applying for. so please help me. it would be a real big blessing. please and thank you. god bless.

  58. LaKeshia says

    I am interested in employment giving out free phones. I live in mississippi and most people here have safelink…no one has assurance. How can I get a job?

  59. Peace says

    Metro PC offers $30 smart phone each and $30 single line or $ 50 two lines unlimited talk, text, data(3g)1 GB(4g).
    This makes Assurance Wireless $30 plan for a basic phone unlimited plan a joke
    they say they give you unlimited web but there web service is useless.
    They should be unlimited for free or move to smart phones to keep up.

  60. Terrance Mincey says

    I need to cancel my application for the phone service. What is a contact number to call. I have not receive a phone and they will not be sending to my address because someone else has received one. I have not gotten a because I was in jail. So please cancel so i can get other services. Thank you Mr. T Mincey .

  61. Anita Nunez says

    I’m trying to call to talk to a representative and it won’t let me I got another phone to activate and its hard to get in touch with some one .PLEASE HELP ME

  62. Mylie Medina says

    My. Ex took my cell phone i was in the hospital getting back surgery I got this phone from the government assistance program I just need help hooking up

  63. joseph pupparo says

    what personal information? just want to know the status of the phone. i’ve mailed all kinds of personal information. yet nothing. applied on line, switched from safelink. tried to have it done with no interruption, couldnt be done. what ya think, maybe another month? thank you. just say so. no 24 hour reply. no working replies either. pins dont work, wondering if its a waste of timeand frustrations.

  64. joseph pupparo says

    the last post asking about phone never was posted. been waiting and waiting to hear from you, wow

    • says

      If you posted any personal information, such as you phone number or address, requesting for help, we generally do not post comments. These are public comments for all to read. In addition, the vendors do not necessarily monitors these page of ours since we are an independent website.

  65. joseph pupparo says

    havent heard from assurance. tried to find status, wouldnt accept pin. left comment. never heard from. pin 198-983-095. please reply. need a phone. says error to my comment and to enable javascrpt. then i go back and its says duplicated remark.

  66. Juanta Crabb says

    My mom had a phone with assurance before and the phone broke and I done remember her number, What do we have to do to get her a new phone.

  67. Mac says


    I applied to Assurance Wireless about 4 or 5 months ago via US mail, never heard from them. I then applied about a month ago, and made sure that someone faxed the application over so nothing got lost through mail. Still haven’t heard anything! So frustrated with this bullshit!

  68. Darrell Wallen says

    Hello, my name is Darrell, I recently spoke with a vender and gave him my info to get a phone but he didn’t give me a cell phone on the spot. However he gave me a card ( with a code of some sort on it.) with instructions about receiving something in the mail before getting the phone. But it’s been 2 weeks and I haven’t got anything in the mail yet and was just wondering if you might know how much longer I have to wait??? Thank you

  69. alicia ortega says

    hello my name is alicia ortega and i have an assurance phone without service and i currently have truconnect and i want to with to assurance they are both through lifeline if you could guide me how to get service for the phone thank you

  70. Kathy Darlene Maxwell says

    I had an active assurance account when I was receiving Supplemental nutrition benefits….When I stopped receiving assistance I did not continue to use the phone. Now that I am back on assistance, how can I get my phone re-activated?

  71. Fern thacker says

    I have a cell phone assurance wireless sent me Pin# 5776051
    Tele# 313-695-****, but I can get it to work it goes to boost or virgin recording wanting money. I thought it was free, I’m 70 years old and all this should be simpler. email how to get this cell to work

    • Marsha Thomas says

      You should be able to call customer care by dialing 611 then press send. If you are on the free wireless plan. There is a lengthy recording or menu. What I do when they don’t have the choice I need I just press 0, it will say we do not understand your choice. Press 0 again until the automated system connects you to a live representative.

  72. ciara says

    Assurance wireless in orange county are liars ,they lie about the product, and service
    The day I signed up .. There was 2 Mexican girls and guys they were going around lying to people at the general relief building in Santa Ana ,

    • Michele Strozzi says

      I have had one of your phones for a couple of years .I lost mine not long ago and ask if the replacement was going to be bigger .The man said it would be upgraded .I ask this question before because I am older on disability the screen is so small and the numbers are hard for me .I asked if there were any other phones that could be used with this service they gave me the name of a couple of phones that you could no longer find any where so now I will ask again are there any other phones that I could get even if I have to buy it myself , I don’t really want to change my service but I need a bigger phone before I go blind

  73. rosalio trevino says

    I want my free phone. I receive snap food stamps in the state of texas contact me at 956-560-****

    • says

      1. That’s a bit demanding, don’t you think?
      2. You should not post your phone number on public forums, or people will harass you.
      3. Click here for instructions for the state of Texas.

  74. vicki says

    if we already have a free cell phone through lifeline but are with another carrier, how can we switch to the no. 1 carrier, Assurance. we are in California.

  75. Trudy Oesterblad says

    I received my cell phone right away. But didn’t get any paper work with it ..I had to try to remember my password. I never GOT ANY PAPER WORK telling me that they took my life line discount off my home service. and they didn’t tell me at the time I signed up, that the cell service would take my life line service away from my home phone.i called to cancel the cell when I got a letter
    from my home carrier. now my bill went from 40.00 a month to 82.87 a month I am not happy with this and I really cant afford it. I am 64 yrs old I get 560.00 a month . I WOULD HAVE NEVER GOT THE( FREE CELL PHONE.) NOW I HAD TO FILL OUT ANOTHER APP TO REINSTATE MY LIFE LINE SERVICE IN MY HOME. THEN WAIT TO GET APPROVED. for some thing free it sure has costed me money that I don’t have

  76. Wanda paulikowski says

    I am trying to get a phone I am on disability and have been in domestic violence shelters

  77. Brandee says

    I have an LG smart phone a friend gave me when they changed companies. Can I use it on the assurance wireless plan?

  78. April says

    I filled out an application and sent the proof I need. It’s been almost two weeks and I still haven’t received a phone. I’m from Boston mass . do u kno how long it take to get the phone sent out to me.

  79. margaret marie romandia says

    I have rec my aporive letter in the mail thats was in may ivhave not git my phone yetvin the mail can u check the ststus onvthst u can contact me at 40899****

  80. Arthur Bjork says

    If I used my SNAP card to get my government phone and my SNAP card expires on the 30th of this month, when my Card Expires will it cancel or shut off my phone?

  81. edwin niemeier says

    What types or kinds of phones will work with the Assurance wireless plan? Do smart phones? where can I buy one?

  82. tashea harris says

    I recently order my assurance wireless i lost mines still have not recovered the phone the lady said 7 to ten businesses days thank you nothing change still receive assistance

  83. jeff says

    My friend is offering to give me their old I-phone. I qualify for the program. Can I use her old I-phone or do I have to have one from the program?(I am hearing impaired and the I phone is great for my impairment.) Also I have been using an internet phone, can I transfer that number to the program or do I have to get a new phone number?

  84. Mohammed N Islam says

    I received my assurence phone by still I can not able to activate it how can i do ? I follow all the instruction but it not activate what can I do

  85. Paul says

    Is there any way I can transfer my phone number to a better phone, so that would be like up grading the phone.

  86. Terry Thomas says

    i cannot remember my 4 digit code to get into my voicemail ??? How do i go about changing it ?

  87. Nadine Hill says

    I am on medicaid….just purchased new cell phone from Assurance…..I am low income…need cheap TV service. Can you advise?

  88. Kevin Hal says

    I’ve applied for a phone may 1st and received a letter in the mail on may 18th and never received my phone. Still i would like someone to answer my message please account is 062374

      • aurora Matamoros says

        Just got my phone but I would like to keep my old number. How can I have it put on my new phone

      • OASIS says


        • says

          Assurance Wireless’ FAQs say that you can in fact keep your number Here is their FAQ for Nevada, which says the same thing for other states.

          There are no annual contracts or activation fees for Assurance Wireless customers. You get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint® Network coverage and you can keep your current home or cell phone number.

  89. C.A.Giuffrida says

    to whom it may concern –

    please advise why my minutes are being deducted when someone calls me – up until now I only had the minutes deducted when I made outgoing calls.

    • says

      Incoming calls and texts are always deducted from your minutes. This is the same for all companies and all states.

  90. Eugene says

    I have sent in the application with all the documentations they asked for. I even sent them a copy of my SS card to verify my identity. And guess what? They could not verify my identity. I was really surprised to hear it because having my SS number, they should easy get all the information of me….If SS is not enough, then what else do i need to send them to verify my identity??

  91. Charlene Haworth says

    I was hospitalized and in treatment for over a year due to a serious accident and have been out of my home recovering and my phone was disconnected because of no use. Can I get reactivated as soon as possible as I will be going out of the area for 10 days and will need to rely on the phone to keep in contact with medical personnel and other family. I am leaving next Wednesday the 10th of June, 2015
    Thank you in advance for your help.
    Charlene Haworth

  92. Anthony says

    Well I can get an email back helping me find some of these phones in my area. I would be so excited. I’m in Sonora ca

  93. Tasha Bunn says

    I receive my phone they told me that activated and will not activate. I called 611 they told me you going to send a text with the pass code it’s been 2 weeks now

  94. LindaJO says

    I have been trying to sign up for free government cell phones. It just keeps sending around and around and I cant get to page I need to sign up. I know I qualify

  95. Craig says

    The phone I received stopped working after 4 months. Had to purchase a phone. Was told to return phone because in their opinion did not work properly. Purchased another phone and returned the first. Two months later they say, they claim they have yet to receive phone. HAVE BEEN CHEATED OUT OF $50 by ASSURANCE WIRELESS / VIRGIN MOBILE. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CUSTOMER SERVICE IS OVERSEAS AND THEY COULD CARELESS.

  96. patricia says

    Want to change from safe link they have poor customer service. Have had problem for several mths now. Tired of their crap.

  97. Ricardo da Cruz says

    If you are in California and qualify for the unlimited free calling and unlimited free texting plan (The California FREEdom Plan) then you can apply in person at the 99 cent store in San Leandro. The address is:

    99 cents store
    699 Lewelling Blvd
    San Leandro, CA 94579
    Phone number (510) 351-0999

  98. mary primus says

    ii have a corcorn about my minutes i don’t use alot of minutes a month . so i am wonderin why i don.t have any want to no whats goin on with my minutes or phonr do i need to get another or what is the status? tThanks Mary primus. cell number 803 857 ****

  99. Norma says

    I would like to know if assurance wireless have some people on the street looking for neww customers.

  100. Lorraine Carrier says

    I just signed up for the plan in California and wonder if there is a better phone to upgrade to?

  101. tami lam vuon says

    please tell me how to fill out the form for free cell phone? or please send me application

  102. Sophia says

    I don’t like that my minutes don’t roll over, and you don’t tell people that your minutes don’t roll over and you don’t get unlimited except in CA. I am waiting my time and going to switch

  103. Rodney Slater says

    I sent u my documents from ssi and snap and u declined my application say the name did not match or the social. If like u say you have access to the database u would of see that my name is in the database not only that u have a copy of the awards letter and u still mess that up so tell me who’s stupid when u have all the information in front of you.

    • says

      We don’t have access to the database, we’re not the cell phone company.

  104. Victoria says

    I wanted to know if I was to buy a smart phone from like Walmart could I transfer my assurance # to that phone and still get free mins and text

    • Sharon says

      You can only use PayLo phones for Assurance. You can get them at Virgin Moblile. I tried to find one at Walmart and the guy tried to sell me a Virgin Mobile phone that wasn’t a PayLo phone. Sign into Assurance and it will take you to Virgin Mobile to view the PayLo phones. They have a LG Aspire smart phone for $50.00.

  105. tim shea says

    Looking for a free gov. phone that is a flip phone or that I can use on my samsung phone with my current number

  106. Carolyn Gruber says

    I need a fold up cell phone the government kind, the access wireless kind so it won`t turn on in my purse or pocket and waste the minutes.

  107. Janie Roberson says

    I have been a assurance customer for a few years now I like the service very much. I get disability for PTSD and have been having difficulty seeing the screen or the keys. Is there anything you can do maybe send me a phone with bigger screen? My assurance phone is the smallest one you had. Plus I wanted to know if you have a phone with a camera? A friend mentioned her mother received a different phone because she had difficulty with the small one. Just wondering…I might have to opt out of assurance wireless all together. Please let me know?

  108. Kathy roberts says

    Its all Great Thank You but I just toped up my safe liink…10.00 anmd the recording says I still do not have talk minutes….So get the bugs out before expanding the service aereas. In addition stealinfg paid for minutes Customer out of pocket purchasing TOP UP loose their paid for minutes when the date of service rolls around each month you steal my paid for minutes That is just WRONG how do younthink it is OK to take my minutes I PAY FOR.???>>>

  109. Jeanne says

    I had applied for this Cell Phone Program approximately 3-4wks. ago in Person, with an actual Agent. The Lady said that I qualified and was approved for my Phone, however I haven’t heard anything since!? No letter, No nothing!? I do not Wish to use my current phone number, maybe that is Part of the issue? I would like for my Mother to be able to use that Phone, as She would Qualify for the Phone as well.. But, unfortunately does not know how to use the Internet.
    Thx You..

  110. Tina says

    Trying to check out the status of my application. When I go to put numbers in the fields, it will not take them. How do I check my status? Very annoying.

  111. Horace Reeves says

    I have not received an approval letter, and do not remember my pass code, could you please send it to my e-mail address. Your attention to this matter will be greatly appreciated.
    Thank You
    Notace E. Reeves,Sr

    • says

      We’re not Assurance Wireless and cannot forward your information to them. You’ll need to contact them directly.

  112. Linda Bush says

    I was calling 611 to try to get a new phone (Kona) activated & got disconnected. I tried to call back & couldn’t – keep getting a recording saying my “account cannot be validated”. I’m incredibly pissed off !!! I’ve been trying to get this new phone activated without success & now I have NO cell phone service AT ALL. I feel I should be compensated for this – I don’t know what to do – I have NO other way to make calls so cannot even call customer service. Can SOMEBODY out there HELP ME?!!!!!

  113. judy farris says

    was on goverment but forgot to renew im still om medicaid have
    ssi/ssd foodstamps 16.00 monthly im on sect 8 housing.

  114. Damian says

    Thank You assurance wireless and Virgin mobile for changing the World in a positive way,Thank You.

  115. gilbert says

    I live in Anaheim n would like to know where exactly can I find a vendor around my area so I may apply in person please give me a reply back soon as possible thank you have a nice day

  116. zippy says

    I have assurance wireless have unlimited talk TeX internet but u can’t use smartphone I’m hearing impaired all I can do is TeX or email would like to relay it would unable me to talk on phone with person and see what they are saying.. Assurance wireless comments were at least u can TeX and email thank u for being considerately at least they could do is not charge me for talking since I can’t hear.

  117. Harriett Ansley says

    I have an Assurance phone, however I cannot use it. It cuts me off when I am having a conversation.

  118. steve says

    it would be cool if it all was free i mean it should be a right to be able to call any one at any time and people really do need the internet most employers only have online applications people never needed these things before but its a new world with new necessitys

    • says

      Assurance, like most vendors here, give you whatever phones they get good bulk deals on. So we don’t know.

  119. Eileen says

    I am trying to find out how I can get a cell phone for my brother who is unemployed and takes care of my elderly parents. He is the primary caregiver for my Mom who is in her 80’s, hard of hearing and uses a walker. I would like to find a way to get a cell phone for him so that if I need to reach him anywhere I can. It would make myself and my other siblings breathe a little easier.

    thank you

  120. LINDA says

    my phone is a blessing to have when I am on the road in another town , if I need help I can call for help

  121. kawther says

    Greetings, I would like to ask if Upland area in Sanbernardino area CA is covered with the government free cell phone and with Assurance company? Many thanks

  122. Janet Rojas says

    Hi my name is Janet Rojas I applied for a free cellphone on April 16 2015 and the guy that helped me register for the cellular told me I was going to receive it by a week and, It’s been more than a week and still haven’t gotten it so I don’t know what going on. I’m still going to wait I guess.

      • petrawilliams says

        have a free gov. phone, #931-302-****. due to illness receive foodstamps and disability permantly.

        • says

          We still don’t know which company provided you the phone and service. The phone number is not an indicator, sorry.

  123. janet powell says

    is it really possible that poor folks could get an opportunity to have thier own internet? i can almost hear the complaits from the haves, but it truly would be wonderful. and wouldn’t this help to regulate the cost for everyone?

  124. Norma Cruz says

    i added $5 to my phone but it doesnt tell me how much minutes do I have,it tell me my can I find out how much minutes I have.

  125. Rachel says

    Hi , my mom try to get a free low income cell phone. She get medical . I assume she is qualified . I just wonder what should I do to apply for this benefit.

  126. Louis Crenshaw Jr says

    Where the **** is my Phone. Its bee 2 months now to simply transfer in state provider and services.
    I raelise we are in California but DAMN.

    • donna nichols says

      I filled out app fews weeks ago and haven’t recieved a phone or any other information as of yet….what should I expect??

  127. Lill Arnold Polk says

    Hello, My name is Lillian ***** , 267972**** and I have to save 350.25 to pay the debt of the Verizon bill. There’s a search for employment that I’m seeking with an advisor. If it’s not a bother could I become one that get the 500 minutes for the first four months, and there after the 250 minutes? My supplemental benefits are written to be a qualification of 721.00 Signed Ms. Polk amen god is good Thanks very much, Oh that’s my monthly income.

  128. Joseph Smith says

    I have a phone to access wireless on the I wireless network here in San Diego California it is a good phone it works fine for the first week but now whenever I dial out I go straight toimachine that says hi welcome to access wireless apart of our wireless and then proceeded to tell me that I have nine hundred and sixty seven minutes left on my account as well as Steve data and text messages but he doesn’t tell me why it wont let me call out or won’t let anybody calling to me what do i do I do not know where to go?

  129. karen Humerickhouse says

    I have your little phone. I want to upgrade, how can I get a larger one? I am approved for your service, and had one of your phones for a couple of years. Its too small for me to see.

  130. Reva avis says

    I applied and was approved for a cell phone back in late FEB. 2015. Here it is April and still no phone. What is taking so long? I’m disabled and have no way to communicate whatsoever. I have to rely on my nurses for that. Please help

  131. Mary ANN DAMBROGIO says

    I mailed in the forms for assurance wireless _hone and they didn’t remember i had e-mail them for a cell _hone from assurance and said i wasn’t eligible and i am on ssi and get medicaid with fs what more _roof do they want and they cannot recognize my _innumber either… can these individuals read or just too lazy to work?????!!!!!!! I need one for dr’s calls and emergency issues due to my health issues etc ….. can someone hel_ me out there????”!!!!!!



  132. jane thompson says

    I did have a assurance phone, but got a free phone medicaid, the other phone was cut off,which i have misplaced. I am not happy with the medicaid phone and would prefer assurance

  133. keith depoty says

    I applied for a phone and was sent a letter saying it was being sent to me but it hasn’t arrived it has been several months now how do I check on this

    r c

  134. Rudy Enciso says

    Hello I was told by an employee of Assurance, That soon we would have a wider choice of phones to choose from. Is this so ? If so when ? Thank You R.

  135. Kathi King says

    I am a client of yours on the lifeline program. I was wondering if it’s possible to get a different free cell phone, like a flip phone? My phone number is (805) 474-**** Thanks for you attention Kathi

  136. Veronica Brooks says

    Can I pay for my mother to have extra minutes becuase she doesn’t text and all her 3 siblings live in VA and she’s in Florida? I will pay if you all will allow me too. she doesn’t have cable or a home phone she’s 69 years old on a fixed income.


    • velvet says

      I hated the phone assurance wireless sent me ,its was very cheap plain and unattractive not to mention it didn’t do anything so I went searching for a compatible phone via virgin mobile and found this one on this phone has a gps,camera,video,sliding keyoard,that in itself was wayyyyyyyyy better than the one assurance sent me,so I brought it and transfered my info Im so much happier ,the only downfall is im grateful but still want a smartphone but this is definitely a major upgrade….lol GOOD LUCK!

  137. betty says

    I was wondering my son lives in redlands ca and I live in sacramento and im planning on sending my son a free goverment phone well hes planning on moving to north carolina will this phone I send him work in N.C.?

  138. AMANDA says


    • says

      Sorry, I don’t think anyone can email a phone. That would require Star Trek technology, which we don’t have yet. Maybe someday, but by them we’ll probably be communicating with our thoughts and won’t need phones.

  139. Lauren Dianne Spector says

    I live on a fixed income and have food stamps. How much would this phone cost me. I will only use this phone when the power goes out and I need help. Also, I am a senior citizen who is disable.

  140. Victoria Goulet says

    My Mother is 87 and I currently pay for her cell phone; however, I’m also struggling with finanaces….. If she qualifies for a free phone does she get to keep her current cell phone number?

  141. cj mckenzoe says

    I need information and forms for our residents at****, **** Williams Ave., Portlànd, OR 97227. We have low income resident that are quadraplegics who need to have easy access to lifeline type services around their necks with a easy push button.

    • says

      The Lifeline program phones we discuss on this site will not work for what you are looking for. They are just standard, small cell phones.

  142. shawn wohlers says

    had buget moble and went to renew food stamps buget moble went out of buisness and would like to see a reliable phone service

  143. Al-Alee Workfield says

    I need to get the activation pin for my phone but the call care service is acting up. how can I have it sent to my email address.

  144. Jeanette says

    I signed up for a phone and checked my status online it says activated what does that mean if I haven’t recorded the phone yet.

  145. myles jackson says

    I have mail and faxed my form you sent me to fill out information as a copy Low-Income Home Energy Assistance Program (LIHEAP). I have yet to hear from you, and the AT&T informed me to call you to see what is going on.

  146. Thuy Tran says

    I have 01 free cell phone over 01 year.On 4/1/2015 it end service.I would like update 01 more year.Can you help me to do it???Please answer to me as soon as.Thank you very much.I wait right on my computer.

  147. Rick Albert says

    Alright, I’ve been bounced around enough on this website. Sign me up for the free Assurance Wireless phone with 250 minutes and unlimited texts monthly.
    You’ll have to email me because my phone has been stolen.

    • says

      Luckily, you have bounced right on to the correct page which tell you how to get an Assurance phone. Read the article at the top of this page, and then if you qualify call the phone number listed at the bottom of the article, or sign up at their website, which is listed also near the bottom of the article.

  148. Eugene Deucker says

    I have applied twice for a free gov’t phone and twice had a problem. The first time I called customer service and spoke to someone who said I qualify for sure because I am on food stamps and medicade. I sent back another application with new copies of proof and two weeks later got a response of denial because they could not verify my SS# and name. I think this is some kind of game. Can someone please help me?

  149. Robert K. Johnston says

    I got my Assurance Wireless phone last August, after a bad incident with Telscape’s “Customer Service” department regarding my Android (that was stolen on the San Diego Trolley).
    The phone, while basic, works pretty well.
    And since I live here in California, I have unlimited text and talk.

    Overall, I am rather happy that I have Assurance…but there are bugs in the system.

    One, I do believe that the “phone-in-question” should be a flip-phone, with longer battery life (at the least). It gets to be a pain in the patoot to have to keep locking-and-unlocking the keyboard to use it.

    Two, we should be allowed to upgrade our phones once-a-year. I’m not talking about getting “the latest-and-greatest,” but a nicer phone would be a good incentive to stay with your company year-after-year.

    Three, consider adding more options to the plans…including an easier “opt-out” feature.

    Four, make your plan better known to folks. You have a good thing going–so let it be known!

    Thank you for your time!
    Robert K. Johnston,
    Vista, CA

    • You sound entitled says

      Your comment is ridiculously entitled and you sound ungrateful. You should be thankful for what you have. If you want something else you should choose another plan!

  150. Shelby Ramsey says

    Worst customer service ever! The phone, Jax by kyocera, life value of this phone is low. Consider giving a different new phone for its use is not very useful. Revamp every thing about Assurance Wireless the hassle with you all is not even worth the phone.

  151. Scott says

    I’ve been checking to see if my application was accepted. Up to today it was saying still being reviewed. Now it says it can’t be found. Does this mean it was misplaced, denied, or accepted?

  152. Florentina Zamora says

    I applied for a free phone outside of Walmart a month ago and still haven’t received it. So I was wondering if I’m still going to get it in the mail and by when.

    • William Robles says

      I lost it like a month ago I can’t find it disconnected and I need another one thank you for your time

  153. Kathy Ullsperger says

    I currently have Q-Link. You offer a better ( more economical) plan. May I end theirs this month and begin yours after paperwork is sent in and approved?

    • tom suminski says

      I applied 2-26 15 for a phone and was told I would receive it in 2 to 5 days’ and that my current phone would be shut off within 10 days. I received nothing. the internet said an application would be sent to me. received nothing. I calledyou. and the agent said I have to cancel my present phone first. WHAT DO I DO- THANK YOU

  154. betty says

    hello I resive my cellphone but i would like a different phone one smartphone, its possible for me to buy a different phone ans use the line? help me please!!!!

  155. steven floyd says

    you say hat people on SSI get a free phone ,WELL THAT’S A LIE . cause I’m on SSI and I applied for a free phone and I was told I didn’t qualified for a phone which is bull**** and full of **** cause I’m going to be homeless soon.

  156. Linda Martin says

    I am not looking for a phone for myself. I am helping a woman who has been homeless. She has no income. She does have food stamps or whatever that program is called. She is getting help with rent and other bills, but has zero money. She is collecting cans for change; trying to sell items; begging.
    She has various medical problems and needs a phone.
    She lives in Twain Harte, CA 95383. I am not sure the service for the cell phone will work here. My A T & T does. How does she go about applying?

    • Ashley says

      She can go to website and apply !lifeline assistance, another name for the phone assistance, or call the customer service line on the website or on the back of her card. Hope this helps.

  157. Beverly J Owen says

    It was advertised to be at Tatonka today in Clearlake, CA to sign up for the free CA cell phone, and that we would receive them in the mail with set-up instructions in a week or so.

    However, I waited for an hour today and the lady did not come. I got a ride, so I couldn’t wait longer. When I left, there were a lot of people waiting, standing outside in the cold weather, 43o–even moms with babies.

  158. Sheree Price says

    My phone was about to run out, and I kept getting messages from the company about calling a number from the cell phone so I could keep it going. For 3 months we tried and every time we called the number, it hung up once a connection was made, or gave us the message that to renew our plan, we had to call the following number….which was the same number we had been calling. Eventually, I was informed by voice mail that I would have to “Top Off” my phone to keep it working. Nice. Set up a Catch-22 situation that can’t be gotten around to get whatever money they can but claim to the Government that they’re “providing” a free phone to Food Stamps recipients.

  159. Debra Brown says

    I am a single mom with one child still living at home looking for information to help make living expenses a little easier.

  160. Dennis Lee Thorpe says

    I have applied for an assurance wireless phone and have tried in vain and have talked to at least 25 people to help me at your phone company and to my regret I still haven’t received a phone please check on this for me, I am a veteran, with no phone and no car and I would like your phone. Please help me I have been trying to get this since 12 12 14 and to no avail……………………….. A friend of mine is sending this mail to you. please help me .. Dennis Lee ****** **** Michael Dr. Alger, Michigan 48610 Please note NO ONE lives with me……………………………

  161. iris cullotta says

    I’m eligible, and have been. I sent my info in by mail several months ago, and I was told my SS#’s didn’t match. I would like to know why I’m not receiving my well deserved phone?

    • Carol Bullock says

      your well deserved phone….these people out of the kindness of their hearts are doing this for FREE…..I don’t know who you think you are but were all the same here….

  162. susan Phillips says

  163. Kimberley Lavender says

    Hello, my question is, ” I have applied for a phone before, but was denied due to someone else used my adders. How may I receive your phone and services at my address, when an ex roommate has already used said residence? Thank You

    • BILL PIERCE says


    • ASW Social Care says


      If you have forgotten your pin number, please contact our customer care line at 888-321-5880 and they can assist with sending you your pin number….
      ….ASW Social Care Specialist Monique G

  164. Melody says

    I was with another free government phone program in December. when I went to upload January’s minutes they informed I had been cancelled saying I was also with another carrier. I have the phone but can’t receive or make calls and this has put me in high anxiety! I’m looking for work and not able to receive or return calls and they said I would receive a letter from National Lifeline Database and would POSSIBLY be able to resume my service after 2 month’s! Since my accounts cancelled with them can I apply with you and how long would it take to have service?? I have a phone. Help, Please! I’m in my 50’s with ADD and have not been through this before. melody

  165. Jenifer Marlow says

    I already have phone service with assurance wireless but my phone will not work. I have had the same phone you sent me in 2010. I haven’t been able to use my phone for 2 or 3 months now and I’m gonna buy a new phone soon and I just wanted to know if it is still active. I had just recertified a month or 2 when the phone stopped working and I want to continue using it. Please let me know if it is still active before I purchase a new phone. I really want and need to keep this service it is by far the best service I have had and I had also signed up for unlimited texts which will help me a great deal. Thank you!!

  166. Andrew says

    I have an old LG virgin mobile flip phone. It was a pay as you go phone. I was wondering. Instead of getting a new phone from assurance wireless, can I use my old phone instead for free voice minutes and unlimited text plan?

  167. Eric Sanchez says

    I have put in four applications, and have been tuned down each time. The first time, and the second I may have made a mistake, but the third, and fourth. The second time the man told be just send in another app. , and there would be know problems. When I called I was told they couldn’t find my app. The third time I was told they couldn’t read my name. NOE FOR THE SAKE OF GOD, WHAT THE HELL IS GOING ON! I am on SSDI, and SNAP. I demand the Government phone number to call, and find out what is really going on! Eric Sanchez

    • ASW Social Care says


      We are truly sorry to hear of yoru experience with the application process. There is a number of reasons why an application will be denied, you want to ensure the application is filled out clearly and fully. If you would like to check the status of an application you can contact our customer care for a live representative at 888-321-5880 or you can reach out to us at and we will be more than happy to look into that for you
      ….ASW Social Care Specialist Monique G

  168. Stanley Trowbridge says

    Did Sirs: I applied for a lifeline phone back in October 2014 and have continued to do it every month since. Your representives keep asking for the same things that I already Faxed to you. Example: they keep asking for address verification yet the address I supplies they are able to get the information thru to me. I am a homeless vet and a staying a a place that supplies homeless vets a place to live for up to 24 months. I live in a studio apartment that vet lived in previously and must have gotten a phone thru you. He does not live there any more and is gone. Your representives have informed me that I am qualified for one. Please e-mail why it has taken 3 months to and I haven’t gotten one. I am very angry about this. This is the number to my case worker here: 251-***-**** her name Is Brooke ******

    • ASW Social Care says


      We are sorry to hear you have not received a response back in regards to your application, you can contact our customer care at 888-321-5880 to check the status of your applications or you can reach out to us at and we will be more than happy to see if we can look that up for you on our end
      ….ASW Social Care Specialist Monique G

  169. Augusta Christian says

    The phone that I’ve got now is not like the phone I did have that one was a tracfone and I lost that one. So I did just what the promgam said to do and they send me a virgin moble phone I’ve had it for a month got the free mins went to charge it and it did not turn on now I can’t get to call and let them know this . I have all that was in the box to send back I also ttryed to go to the site for the phone sevier but their computer keeps telling me it was not a vaule account and the phone numbers was wrong too.

  170. Nancy Greene says

    I. Want to return my phone. I recently sentproof of my last name thru the court and also cancel led my landline. I m on medicaid food stamps and as. I got a letter today saying I m no longer eligible. The woman I spoke with said Greene did not exist. I had sent all the info about my name change and had it certified mail. The woman could barely speak English and had to spell my simple name four times. What the hell is the address to do so? She could or would not give it to me.

  171. deborah young says

    Does Assurance wireless roll over unused minutes to the next month or do they take away what you dont use?

    • ASW Social Care says


      At this time our company does not support the rollover minutes feature. Minutes will reset once the full month on an account is up.
      ….ASW Social Care Specialist Monique G

  172. Christine Mikula says

    I have had assurance wireless and LOVE IT!!! Their cus service is beyond expectation. Ive recomended ALL my family and friends to switch from SAFELINK to ASSURANCE WIRELESS,as I did,and have gotten ALL THANK YOUS!!!!! Thry truely care about their customers and most of all THEIR CUSTOMERS DEBILITATING NEEDS. THANK YOU ALL AND GOD BLESS!!!!!
    ~C~ 2015

  173. Stan Harris says

    I was approved (low income) and received a phone from Assurance on Jan. 5th. The phone was so tiny I couldn’t even read the keyboard, let alone the mini screen.I’m 70 years old! Being of no use to me, I mailed it back on Jan 5th. then emailed Assurance. I received a reply today, suggesting I “upgrade” to a better phone-for a price! Sounds like the ol’ bait & switch to me! So much for “Free” phones plan. So, how does one ever get a free phone that is usable?

    • Barb V says

      Try contacting Consumer Cellular. Look at your AARP magazine at your local library. Their screens are bigger and plans start at $10 a month and go up from there. I don’t have one, but I heard they are good.

  174. Rolando Zamora says

    I’m interested strictly in promoting your product as a means of earning an income. Please forward me your response via my e-mail. I’m very much interested in learning more about your company.

    • ASW Social Care says


      I am sorry to hear you are being billed every few days. We would love the opportunity to look into this for you. If you are still needing assistance with you can contact our customer care line and speak with a live representative by calling 888-321-5880 or you can reach out to us at and we will be more than happy to assist you.
      ….ASW Social Care Specialist Monique G

  175. Amy says

    Can I come in to an Assurance Wireless store and get a phone? If so where is the nearest location to me? I’m in San Diego zip code is 92114. Thank you so much

  176. Cheryl Whitman says

    Safelink wireless reps. have gotten somethong wrong with themselves-idiots. Reason why I have o free cell service is of necessity especially being on oxygen-and I need emergency help like at the end of June 2014 when the hospital put me on a ventilator cause I stopped breathing-theoirj phone doesn’t work as I said to them we are breaking up-etc. I have no other number to call from-I told them I just moved from out of state and don’t know neighbors so I don’t have a nother phoine to call from -they laughed at me. and won’t send another phone so I have one for emergencies- I am thankful to have a computer to apply for another service and to tell everyone safelink are not nice people-safelink can say whatever they want to me at 61 Horseback Trail-Gerrardstown.

  177. Michael Staana says

    Hello I am curious about any similar to yours for residents of Hawaii.

    Thank you for your time and help.


  178. Tim Mullen says

    Can we keep our existing phone number with any of the free cell phone plans? Can we get roll-over minutes with any of the plans?

  179. Betty Woods says

    I had an assurance phone but it was stolen yesterday and would like it turned off and I woukd like another one issued. All of my information on record is still the same. As a matter of fact I recently requalified by phone. Please let me know what steps are required to complete this request l.

  180. georgianna godla says

    Got my replacement phone cant seem to activiate it can somebody from r company please call me ive been on hold from another phone for 20 mintues …I cant even call from this phone I was sent….to call 611 for customer service….

  181. Stephanie Rawlinson says

    I applied for my free phone about 4 weeks ago. I explained to the person on the phone that I carry a lifeline on a home phone. I was told the the number could be transferred to the free phone. As of today 12/20/2014 I have made 2 or 3 phone calls and have not heard or received my phone from your company. Some friends that I know applied around the same time and have received there free phones already.

    Is there a problem?

    • mollatakele says

      my name s mollatakele i wos cend apilcation ror the life line selephon i didn t resive the in formation i didn t nowtheprobleem i wuod like to now the problem pleace e mail by tehis email takelemolla**** tahnk you bery mach

      • Maryanne says

        Maybe you should learn how to write and speak English first. I was a rep and many customers do not qualify because they are new to Nevada and do no have an “USPS recognized” address. This is very common for those residents that reside in the “Segal Suites, Budget Suites because the USPS recognizes these units as one single residence.

  182. This is bullshit says

    You can’t imagine the frustration, anxiety and stress these bozos turds have caused using these overseas operators who pretend to work, act like they are doing something just ot geta paycheck, that are infuriatingly dumb and stupid.

    They act like they don’t hear you, understand english and cna’t understand what you are calling about. But as soon as you swear, curse or yell at them they understand.

    They refuse to get you a manager, someone in the US and don’t even get the info right.
    Loose your info, promise to send a replacement, promise to send you what you need within 3 days. And of course you expect not ot see it either. Because they don’t know what planet or time it is.
    They use these morons, retarded turds for overseas operators rto answer there phone.
    I wish and hope all there children and family members reap all the bad seed they sow to caus us indignat people who rely on this to go through and feel what we feel.

    They are complete jackasse amd retards. They should eat, sleep, and breathe all the anxiety frustration and asthama attacks one feels from all this bullshit.

    They are so dumb they son’t even know this. And all these major big coprs are using them thinking they are saving money and t hey aren’t in fact they are loosing customers to other companies because us americans are fed up and tured of the shit.

  183. Sandra R Singer says

    My phone was stolen and I have moved so please contact me., I have no phone now but my number was on Virgin Mobile 916 752**** and I’d like to have the unlimited text and nation wide calling plan. I am still on the program based participant. I still have the po box in Sacramento as my billing address. My renewal period is 4/24/2015

    Thank you for your assistance
    Sandra R. Singer

  184. peter guy says

    So far service seems good 12/17/2014 I got an email saying that my phone had been activated today is 12/18/2014 I called assurance and they said it was shipped out how ever I didn’t need to wait you can use any pay lo phone I went to best buy an picked up the samsung montage phone i called assurance and they activated it for me, Assurance really makes it dam easy to get an new phone not like all the others who give you the run around.

  185. brian says

    i aplyed for one of those goverment phones and i got the pink envelope in the mail i filled it out and i got copys of the requirements that was proof that i qaulified for the phone and then all the sudden i get another pink envolope in the mail saying that they could not read the copys good enough why is that the copys were very neat and clear and clean and they wre very easy to see and read them

  186. ANN PALMER says

    Recently I moved from AZ back to CA and QLink had sent me a phone just before I left AZ, then when I had to order minutes, I was told I had to sign up all over again becasue of now living IN CA but I can’t seem to get anything done. I have no minutes on that phone that I assume replaced the older phone. I have MAGICJACK for my house phone and when I call in and get only recorded messages saying press 1 – 2 – etc. pressing a number DOES NOT WORK ON THIS PHONE so I can have NO human contact. I cannot live on Soc. Sec. only and must get ocassional weddings to officiate or possibe extra work in TV/films as I am still in the union. THUS I NEED to order current business card but cannot do that until I have a DEPENDABLE phone service. CAN YOU HELP?? ANN PALMER – M.J PHONE 480 478 ****

  187. Elma Alvarez says

    I received a free phone, I was expecting my current linrline number to be used in my free phone, I dont have no use for this phone, but my son does, Can we put this on his name?
    Should i return it & ask him to apply for his own?

  188. James L. Fitzpatrick says

    A few weeks ago I applied by mail, returning our application, for a government-sponsored free cell phone. I have heard nothing. I did call the 888 number who assured me of receiving a phone, but have neither heard nor received anything.

  189. cecil shorty says

    on October 28 2013 I applied for a phone I sent all my information to assurance and did not receive my phone what happened?

  190. nessne says

    I received the application, I finished it online on California lifeline as option 2. 2 days later checked status it said approved . Then got email from assurance wireless said a new pin was created for my account . I checked status iwith the info on assurance. It says activated on. Thats it. Is this the process? Do they accept it activate it then ship it?

    • ASW Social Care says


      We have seen that you expressed your concerns regarding how our process works when approved. If you have not had any of your questions answered, we will be more than happy to do that for you. You can contact us at 888-321-5880 or reach out to us at and we’ll be happy to look into that for you.
      ….ASW Social Care Specialist Monique G

    • says

      Being disabled is not a qualification for a Lifeline phone. You have to qualify under the terms in the article above.

  191. Gary Besner says

    What is considered the sharing of income and expenses in a household? If I am the only household member with an income and I pay more of the bills and rent is this considered sharing? My roommate and I both have Assurance Wireless phones, moved to Florida last month, and share food. However, once I begin work again, my money and his will be separate. I currently receive SSI which goes directly to me; he does not touch this, and it is with this that I pay my bills. Please advise. Thank you.

  192. john lapearl says

    i was trying to get a real person on the phone for help and i hit the i lost my phone # by mistake
    i had just paid 5.40 cents to get 250 extra voice mail and now i can’t use my phone at all…
    PLEASE HELP ME ON THIS! i need this phone

  193. traci johnson says

    ive tried 4 different numbers to report my phone lost and none of the selections get me where i need to be anyone have a # ?

  194. Becky Harrison says

    I filled out application and sent proof in just to get letter saying “need proof” before finished application was able to reach someone to talk to, to be sure it got to my address but NOW after receiving this letter cannot reach person for nothing

  195. kim maryan says

    Can u plz send an application for me to print off computer to my email address and plz tell me if there are any locations in st Louis that I can go to in person w my I’d and documentation to get a phone asap thanks

  196. shirley scanlon says

    I have a cell phone thru assurance wireless..I’ve used the automated service six times in the past two weeks to renew my contract..Apparently it was never put thru the system because I keep getting messages that I need to contact you and update my information. Then I got a message today that stated my service is expired as of today. What is going on????

  197. Kita says

    I applied three times and Assurance wireless still had sent me another application with the same information they need me to send back to them. I am wondering why do they asked for the same information on the application?

  198. Sondra Lisa Baugh says

    Is there NO ONE to respond to my problem? My phone does not work….NEED to re apply for another phone. HELP…..ASAP

  199. Leonardo Martinez says

    It is time for my recertification.I’ve been trying to do it from my phone as the messages I’ve been recieving tell me to.When I give them my telephone number…the automated voice says it’s not my number.I’d like a telephone number where I could talk to an actual person to explain my problem to.

  200. mario fernandez says

    I have no income as of now and need help with proof of income . I don’t have a W-2. How can I show proof with no W-2?

  201. Mary says

    I live in Spotsylvania, Va in
    a senior apartment. I am
    disabled. I can’t walk well
    because of a severe deformity.
    I was hoping to qualify for a
    phone. I have a Section 8
    Housing Voucher and I receive
    Disability Income once a month.

  202. Jessica Rose says

    I need to apply for an assisted phone with low minutes for emergencies could someone help me apply I do not know where to start

  203. Susan Murphy says

    I have an assurance wireless phone. I moved from Norwood, PA to Ridley park, PA on Nov. 3. I called tochNgeaddress and I was told I was dumped from the program. Why?

    • ASW Social Care says


      If you are still needing assistance with reviewing your calls and/or texts, we will be more than happy to see what can be done for you and provide you the information you are requesting. If you can reach out to us at, we will be more than happy to help you out
      ….ASW Social Care Specialist Monique G

  204. Cristy says

    I’m on assurance and saw that they were now giving unlimited texts with the 250 voice messages. I have not received the unlimited texts yet and should have received them last month. What can I do about this?

  205. keshona McIntyre says

    hey I really need a phone I just had a newborn and I have 3 other boys so I can have to call make doctors appointment and day care and with schools.

  206. Theo says

    I have a Assurance phone and I live in N.H. and they shut me off and when I tried to reply I got a computer voice saying that I got to press 1 for this and press 2 for that. I feel that the company that give’s out theses phone’s should be able to help out. They gave me a phone number and when I called it the number did not work plus I wrote to them and they did not answer my question’s nor did they help me out. But when I called again I got the run around just like that commercial on T.V. with the two desktop’s talking about identity theft and when the janitor come’s in one of the desktop’s say’s we are all set in here AL and the other one say’s have a good night brother. Are these companies that damn LAZY to pick up a phone and talk to a real person?

  207. Marinka says

    Would like to know if the free phones from government are smart phones, since I am a student and need any smart phone to use it for my homeworks.

  208. ruby says

    2 days ago I apply for a free phone to assurance vendors on the street. He asked me for my social security: Is this info a must? I gave to him, but when I realized that maybe I made a mistake I took his name and number ID from his Assurance ID. How can I contact the Corporate office or whoever is in charge?

    • says

      Don’t ever give your SS#. We don’t know the corporate number but maybe you can start with their customer service number: 1-888-898-4888

  209. Sabrina says

    I am in Fresno Ca. I would like to know I could possibly get a job with assurance but don’t know how to go about it. Can I please get some more info Thanks

  210. Michelle urbano says

    I’m a single mom and have food stamps WIC and Medicaid and choir a phone n apply for the please some so please send one I am also eligible for the 250 minutes and unlimited text and assurance Wireless

  211. Trina says

    They don’t help you. I lost my original phone they sent a replacement that stopped working now I don’t have a phone. What kind of government service is this when you’re unable to purchase a phone. If I could afford this I wouldn’t be signed up with assurance.

  212. lloyd martinez says

    I”m a low-income receiving snap and disability. I want to apply for this program in receiving a phone, and do I qualify for this program?

  213. TIELER DOWNING says


  214. terri says

    please send me an application for assurance phone. I have been disabled for 21 years and trying to live on only $700 a month. I have to give up medicines and other basics. appreciate your help.

    • says

      You are on the right page. Just go read the article above, all the contact information is on the page.

    • ASW Social Care says


      We are so glad to hear you are interested in our company. You can obtain our applications online at If you have not already done so. If you need additional information regarding our application you can find that informaiton on our website as well. If you are needing to speak with a customer care representative you can by calling 888-321-5880….ASW Social Care Specialist Monique G

  215. Susan Murphy says

    I have had an assurance free phone around 5 years. Last month when my new plan started, it didn’t. They cut me off because I moved. Last Monday is also the date I did move. They also claimed I didn’t recertify. I have yet to receive anything via mail to tell me how to fix it. And no matter how hard u try, you can NEVER get a person on the phone. Just automated circles going back n forth. HELP ME

    • William arnold says

      I was with you all before and my phone messed up,so I had a old phone here and I had it turned on till my new phone got here and you all cancel my sev. I would love to come back.

  216. frankie says

    I’ve been trying for months to get an assurance phone. I don’t know what the problem is. It seems rediculous how many applications you have to send and they still never seem to get em wether by fax or mail. They should conduct their business much more professionally. However they have the best plan for thr free phone service so I will keep trying

  217. Kenneth Riffle says

    I want to know if u all have phones that have were you can down load ring tones to your type of phone cause I am looking to drop the company I am with now with? The company I am with will not replace my phone the key pad is hard to press numbers in. Get back with me asap

  218. Illana feldstein says

    I had a phone From assurance but some one took. How do I get a replacement phone? Please email or call my house number at 717 586 ****.

    Thank you
    Illana Feldstein

  219. Karen McKinney says

    I applied online and my PIN number is ******. I faxed my documentation today 11/3/14, can the application be faxed to me at 904-739-**** instead of mailing it to me?

    • says

      Karen, you’ll have to contact Assurance Wireless directly as they are a separate entity from us.

  220. john says

    on many of these posts they mention not getting a live operater… iget one everytime by hitting the pound key on all assurance numbers

  221. Dianne Ponce says

    I have been with assurance before.can I have a application mailed to me at my house.? My Address is Dianne Ponce – *** Gahart Dr #**, Colorado Springs,Colorado.80916 and my to my phone will be off the 3rd of November 2014.But I really need a Phone.I’ve been on ss and ssi and. Medicaid and medicare and snap for a long time.thank you for your time…Dianne Ponce

    • Free Government Cell Phones says

      We’re not the phone company so we cannot mail you an application. You’ll need to contact Assurance Wireless; their info is on the page above.

    • Jordan says

      you might want to vist, and login to your account with you cell phone number and account pin. go to settings, then edit service setting, and make sure that the sms block is not active on your account. Assurance wirelsess does not block text messages simply because you sent a text wrong.

  222. f keller says

    I had made a mistake sending a text without putting in right number how many days am I blocked from using my text again?

    • Luis says


      I work for assurance wireless customer service, if you missed your re-certification, unfortunately you will have to reapply as there is no way to restore the service back once you have missed the re-certification.

      Kind Regards,

  223. shannon pugh says

    i faxed all my info a couple weeks ago then i recieved a letter that stated i didnt prove my client id # which i have faxed twiceeverything
    its #*********
    shannon ****
    *** national ave. n rm ***
    but its getting really frusterating cause i have faxed all my info twicw

  224. stephanie says

    I was just wondering if anyone knows if we all get the same kind of phone, if so what kind is it, or do they just pick one at random and send it to you?

    • Jordan says

      The phone that is sent originally with the accounts is called a kyocera jax. its a small tiny basic phone. The only way to get another phone is by purchasing a VIRGIN MOBILE PAYLO phone.

  225. Everett Presley says

    i contacted you 8 hrs ago,got reply you would contact me soon.? i need to pay due bills now,please contact want to buy minutes. thank you.

    • Jordan says

      if you have foodstamps you qualify for assurance wireless. simply request an application by going online to, or by calling 1-888-321-5880 and speaking with a customer service rep. when you get the application make a copy of the front and back of your foodstamps card, and attach it to the application.

  226. Deborah says

    Thank you. Your page was informative + professional. I appreciate that.
    I have filled out an application at QLink. I. Have not sent my verifications. I like to change to Assurance. How do I do this?
    They have the last 4 digits of my Social Security#, + they are waiting for me to send proof of eligibility. I’ve discontinued my LIFE-line discount with TOY Communications, so timing is important; with TOY I can only call 4 towns with “BASIC”phone service, none are where my family or Dr. Are located.

  227. brenda fennell says

    Could u please send me an application for goverment phone. . Address is *** West Sabine Ave. Gladewater. Tx. 75647

    • Free Government Cell Phones says

      Asthma is not a qualifying condition. Once you get food stamps (SNAP), you can qualify with that.

  228. Dunno says

    Do I need to have a home phone in order to maintain eligibility for a wireless phone?

    If I drop my home phone it would save me over $30 per month – but what would I use as my account pin?

    Or, if I am allowed to drop my home phone, can I get a new pin??

  229. Jane says

    What happens if I misplace my phone can I get my account cancled incase someoneesle finds it and uses it. I wont hv to pay for it will I? Im on welfare just curious what wld happen

    • Jordan says

      if you lose your Assurance phone all you need to do is call Assurance wireless at 1-888-321-5880, provide the rep you speak with with your phone number and account pin, then tell them you need to suspend your account, because you lost the phone. there is also a possibility that you are eligible for a free replacement phone.

  230. Doris Gail Napier says

    I am retired and am receiving food stamps, I live in a small town and medical help is 25 miles away. Would I qualify for a phone?

  231. Tracy confair says

    I’ve been on this program almost two years now,never had one problem, I’m a happy customer. I would like an upgrade though? Hint.

  232. denise lackey says

    I’m disabled and a widow. I need a cell phone due to my health and safety but can’t afford one. I’m on a fixed income with only social security to help me. Can you help me?

  233. pam benner says

    I am calling to renew my phone but the recording says I am not on my cell -I am the recording does not recognize 253-330-**** why is that? I cant recertify because they say it is not an assurance phone and it is ! what is going o n? pam B

  234. penn says

    So many of the non-answers here say “we are not Assurance; you have to contact them” If you are not Assurance, then why is everything on this website related to Assurance – including the bold title at the top of the page? : Assurance Wireless Free Cell Phones
    Free Phone, 250-500 minutes and UNLIMITED texts each month
    IN CALIFORNIA: Unlimited Talk and Text! …. and all the way through. There is nothing that says you are anything else. This is a scam and a nasty one that tricked me into giving personal information to MARKETERS. Shame on you.

    • james hammond says

      and i had the phone for about 4 weeks before they terminated it.
      they say assurance did that.
      and i do NOT want to lse my old phone number over this

    • Jordan says

      you can call customer service at 1-888-321-5880 and tell them you want to check the status of your application. They will ask you a few questions pertaining to your application in order to locate it, then provide you with info about what is going on with your application.

  235. Bernice Hill says

    I received a cell wireless phone two years ago. and you sent me a recertification letter saying to have it in by October 6, 2014, I did not receive my recertification until October 8, Then you cut me off, even after I called you and told you about . How do I become recertified?

    • Free Government Cell Phones says

      Good question. Ask the company and please let us know. Usually though, those with zero income qualify on government benefit programs.

  236. Erasmus Darwin says

    I too received a letter indicating I had more than one account. You will get no satisfaction other than venting and lowering your blood pressure. I do have a suggestion – this program is supervised by Universal Service Administrative Program – their reps are A+++. They will really look into your concerns. Another possibility is two voice your complaint to FCC (Federal Communications Commission. Individually you will make little difference I imagine but collectively when Congress has to re-finance the program – a pile of our complaints might turn the tide. So thank you for posting your concern – I share your frustration. Oh USC website is

  237. loretta phillips says

    I notified you guys that I lost my Obama phone and need a replacement but it keeps asking for my password and I forgot it I need my replacement phone immediately please

    • Free Government Cell Phones says

      It won’t help to tell us, you need to contact Assurance Wireless. We are not affiliated with any cell phone company.

  238. mark daume says

    When I call with a Q, the automated system says “enter your phone number.” As soon as I enter the first digit, the system says “please try your call again later.” The system also tells to call from an Assurance wireless phone. The one that I have, in fact, is the only phone I have. And, yes, it is an Assurance wireless phone. I guess I’ll get one of those Walmart phones. As long as they’re not Assurance. Oh, one more thing. I was told that I received more than the allowed number of phones per household. Not true.

  239. Allie says

    Can you use your sprint phone with this company? I have an older inactivate smart phone by sprint can I activate it with this plan?

  240. Rosa Lee says

    Assurance Wireless Contact numbers are on this website. Be sure to make notes of what you need to talk to ethem about and be very clear and concise. The customer service representatives are supposed to handle calls quickly and satisfactorily. They can’t do that if you aren’t prepare with all your info.

    • abraham collins says

      i send my application in yesterday ! 10/16/2014 , do you have the touch screen phones available also ? my friends have them ! i miss out when they where giving them out !

  241. nancy says

    When you get your free phone is there a way you could connect that same number to another phone and the min. And text will still be free

    • tanya shultz says

      I have att phone was wondering if I can use it my off only work sometimes and their no volume just on speaker phone or get a new thank you

      • tanya shultz says

        I mean I have an att phone can I use it with my plan or get a new phone my phone only works on speaker phone and doesn’t ring at call what should I do thank you tanya

  242. jacqueline Calip says

    I have already been approved for lifeline.
    I called Assurance to transfer my lifeline from home to cell phone.
    I have been waiting for over a month. I have filled out 2 applications and talked with LIFELINE 4 times.LIFELINE said they received applications with wrong address. but they did not need application as I was already approved..
    I have talked to Assurance 4 time and supervisors twice who said they would escalate it to the back office.

    I haven’t even got a phone and am getting the run around continuiously

  243. Elsie says

    I got a free government cell phone from Assurance Wireless. I received it through mail in Orlando, Florida. But I might be moving to Texas. What do I do? Can I call and transfer it to another state?

    • sassy says

      Just sign up for a new one when you move and once you get the new phone, call 611 on your old phone (or contact the old company by whatever means) and cancel that phone plan

    • Jordan says

      Due to the fact that the lifeline service is different for every state, you will have to reapply when you move to another state.

  244. Ulysses L. Veal says


  245. tin nguyen says

    I have a free phone but sometimes it restarts I do not know if I can get a replaced phone but keep the same phone number ?

  246. Brian Eric chambers says

    I never had recovered my cell phone n I think someone is using it here is my number
    267-973-**** please send me a phone n turn that one off n please don’t ever let anyone say there me here is my s.s number 170-56-****. My d.o.b. Is 05/27/1968 my home address is
    **** marsden street philadelphia pa 19135 my access card info is 600760-3103360990-*** my PIN number will be used as ****. I think the old one was **** here is my drivers ł incense number 22-524-**** pa please send it out soon n turn off the other number 267-973-**** was the number I was given please turn it off ASAP I would love to receive my new phone soon please any question call me at 215-626-**** Brian 24/7 I will answer thanks for your time I really mean it from my hart ……my email address is. Bcham******

    • Free Government Cell Phones says

      We are not Assurance Wireless or affiliated with them. We’ve redacted your comment and are publishing it in order to remind others to not publish personal information in public comments.

  247. shuana says

    This month my minutes wasn’t added to my phone and I have now run out of minutes how do I get my 500 free call minutes to be added to my phone? I’ve had my phone for 3 or 4 months now and this is the first time it didn’t give me my 500 call minutes.i lost the book so I can’t look it up and I don’t have a phone number to call someone (customer service) I live in ohio

  248. zulma mohamed says

    I lost my home and moved in with my daughter and tried to change my address. but the phone won.t let me do it and I can’t find a place to do it on the net. I did send in the paper work but it has not arrived at your office as yet. It was mailed just over 2 weeks ago. I got one text that said it was updated and another that said it needs to be updated. so what do I do now?

  249. Grace Lazear says

    I canceled with one free government phone because of all of the problems ….broken phone, text only ,no manual for useing the phone,could never get ahold of the wireless co.,I returned 3 phones at my expense and finally i just canceled the whole phone thing.I signed for this one because I thought it would be better but from what I was reading its sounds just as bad…..Isure hope not.( Please do not sell my e-mail address…you say you do not publish them but you mention nothing about selling them.)

  250. Randy Gray says

    I have been trying to contact someone about my account, but just get a recording. There is a problem with my account because had discount on home phone but have cancelled it, but doesn’t show on account. How can I talk to a person about this? have tried for weeks, just get a recording, ..Thanks

  251. Denver Kessler says

    My cell phone was broken, as was the plug-in AC adapter unit. I called for a replacement, as it was still under warrant. I spent OVER AN HOUR on another phone with some moron who REFUSED to send the replacement to a P.O. box, insisting it HAD to be a confirm-able residential address. (He HAD to confirm it, naturally!)
    At length, he agreed to send it to an address over 40 miles away. I have significant troubles traveling that kind of distances. So, WHEN I finally reached the address some months later to retrieve the new phone, I discovered there was NO ADAPTER included, even though I’d SPECIFICALLY reported the problems IN DETAIL of both units. It cost me an additional $20. out my own pocket to purchase an adapter to charge the phone up. Then, when I attempted to call the 1-888 dial-up assistance numbers (TWO of them!) Neither number was any good. Both times, I received messages “Call cannot be completed as dialed…” et cetera.
    Also, included with the replacement phone was a warning that I needed to re-activate my account WITHIN 15 days of receiving my new p-hone, or my account may become suspended/cancelled/whatever. At NO TIME did this bozo I was talking to EVER say anything about a time restrictions. Otherwise I would have definitely made every effort to get to the phone and activated it sooner!
    Was this done on purpose???? It is MY belief, that, yes it was done deliberately!
    I for one, would like an explanation, and demand an answer to what the hell is WRONG with you people!
    DO NOT attempt to contact me via e-mails. I am unable to receive e-mails now, thanks in large part to ‘you people’. Please, contact me via snail-mail ONLY because now, thanks to ‘you people’ my e-mail has been blocked! I’m now told that I need a ‘security code’ in order to access my e-mail account, and to receive an access code, I need a phone for text mail which they can send it to. Well, NOW I have a phone…which doesn’t work….and I can’t receive anything at all! Thus – no security code, and no e-mail access! Thank you very little for screwing up, and complicating my life even that much more than is absolutely necessary.
    If you’re looking for people to hate you – you’ve done a very splendid job of it. I HATE you people!!
    Congratulations, incompetent idiots. What a true government job you have done!

    • Free Government Cell Phones says

      We’re sorry to hear you had such issues. We hope Assurance is reading these comments and can learn from their mistakes.

      • paul says

        try buying a phone and activating it with a paid service. these companies that support obama phones aren’t very good.

        more on point though, have them deliver it to the address you are actually living at. if they are unable to, i find it is often easier to simply forgo the entire process and visit any local cell service retail store who should have a charger that will work for your phone, for a small amount of cash. that way, you get to keep your plan active and you should not have to even travel 40 miles. or spend time talking to someone over the phone, and waiting for the wrong items in the mail.

  252. eleanor finocchiaro says

    I sent my free phone back because it was for texting and that is not what I do, I,m 89 yrs old and must have the phone in the event I should call for help.. I sent my application in some time ago. Can someone please help me, Thank you Elleanor

  253. Joan says

    My phone does not ring for incoming calls. I may have accidentally changed the settings. Now I am confused because I do not understand some of the terms. I thought ‘escolate’ meant to make louder but I still have no ring tone. Also I have a message that tax is soon due on my phone.
    How do I pay that? I tried calling my phone from another phone and got a message that “this phone does not accept incoming calls!”

  254. timothy moffet says

    Why is it so difficult to receive a free phone? People with physical or mental issues need this service desperately. I sent copies of my food stamp and Medicaid cards. I have a pay-as-you-go phone now, and will use up precious minutes going through the frustrating phone tree stuff. I don’t need the extra stress!!!!!

  255. Marian Schvart says

    On Nov.29 2014 I will go from Ohio to Florida to spend 4 Mo. there.I don’t have a Cell Phone To use in case of emergency and in time where I will be in Florida.My self & my wife make $2000/Mo in social security.Are we qualify for this program ?

  256. Malorie says

    I applied for your free phone and now my account says its active on 9/19. How long does it take to receive the phone and will I receive one. thanks

    • Brigitte says

      I had an assurrance wireles, I used it to call my family but I missed placed it and now I need to get another one, so I had to ask. How do you ask for that phone to be turned of and discontinue it?

      • Leo Hall says

        I also lost or my phone was stolen, i did not think i could get another one. how can i get another one and can i find out if someone is using my phone

        • Darlene rahilly says

          Call the phone number for assurance wireless. I also lost my phone and they did give me a replacement one free no cost. Also they will stop you’re number so anyone that has it can’t use your remaining minutes. I hope this helps you

  257. Linda BACON says

    Lifeline wireless told my phone company I had got an account with them.( I had applied but sent no proof of government assistance) so my company cut off my lifeline service and I had a full I’ll for this month. So I cancel my home phone, because they did not contact me. Now I am with Medicaid, and cannot get threw to lifeline because they say I have lifeline with my home town company.

    • Darlene rahilly says

      Call the phone number for assurance wireless. I also lost my phone and they did give me a replacement one free no cost. Also they will stop you’re number so anyone that has it can’t use your remaining minutes. I hope this helps you

  258. rasheba says

    I applied for a phone on 09/08/14 they said i was approved gave me my pin # and told me i @ should be receiving a letter in the mail just sign it mail it back and i should be receiving my phone only problem is i never received the letter so now what

  259. Darlene Foster says

    I need a new phone as my is phone does not get incoming calls or outgoing calls I have a assurance wireless and don’t no how to get replaced

  260. Jason Stover says

    Hi, I filed for a free phone about 5 weeks ago and the lady said it would be here in about 4 to 6 weeks. I still haven’t gotten it and I am now wondering if I got scammed. Can you please send me my free phone that I was to get?

    • Free Government Cell Phones says

      5 weeks is within 4-6 weeks, so it’s still in the time frame. These companies are all slow though.

  261. Sarah says

    I applied for assurance over 2 weeks ago, i got an enail on Sept. 15 sayibg that my app had been processed and my service has been activated…only problem is…i never got my phone?!?!! Ive been waiting for it to come in the mail but its still not here! So now my account and service is active but its just wastibg away bc they never gave me a phone to use!! I have no idea what to do now considering every number they give u to contact them diesnt allow u to speak with an operator!!!!

  262. sheila says



  263. Mary Goings says

    I applied for a free phone on 8/29 on 9/09 i was told give them 3 days more to process. Today 9/15 told me that my physical address does not exist. I have a mailing PO Box and gave both. What now???

  264. Bonnie Cleary says

    My case worker faxed assurance fax number that was on the applacation. An she faxed applacation an proof of food stamps an medicaid I recieve. Said would receive free assurance cell phone within 10 days. Been 2 weeks .can I get a cell phone please to be sent soon.Total disabled need a ph to get help when I need to Dr’s get gro. .an rides to church an etc Thanks so much.

  265. TALAL HADDAD says

    I send an application in post since three weeks ago with SNAP . and also send it by fax. tell now their is now answer . could advise me what to do ….thaks very much…..

  266. Ruby Farrar says

    I have not received my replacement phone I was told that it had been mailed out to me,in the area I live it is possible that it was taken out of the mail box.
    Should you send another phone to me would you please send me a flip phone? the open face phones can accidently hit buttons and I lose minutes.

    I thank you for all that you are doing to help people.


    Ruby Farrar

  267. Ida says

    My mom lost her phone. How can we go by getting a new one? Should we re-apply for a new one or will you replace the old one? Please let us know.
    Thank you!!

  268. Carlos says

    I have a cellphone I’ve had for a while now but I can’t afford to pay it do any of these companies add service to a phone you already have? Or do I just use whatever phone they give me? Thanks

  269. ollie ruble says

    i have a free cell phone service i received thru your company i got a message that i will lose service as of sept 11 i am 80 years old this is the only long distance i have what do i need to do thank you

  270. Tracy Getz says

    My Assurance wireless phone is broke I tried called all numbers listed to find out what I can do to get a new phone or even buy one and get my service moved over. COuld not reach anyone on the phone. HELP!!

  271. michelle says

    Ok I applied for assurance and I was reading about the free phone and it says that they dont provide a free phone, but on here they do, so what is it? And assurance had already approve me, so where is the phone? Will they mail it to me?

  272. Dan Brueske says

    I’ve applied to Assurance wireless twice in the last 2 months. I was told on the second application that I was approved for a Samsung Galaxy with sliding keyboard or a blackberry phone. To date I have not received either. WTF ?

  273. Maura Ghedini says

    For the past 2 months I have had no free minutes. There is now an ongoing clerical error.
    Only once last week was I able to reach an actual rep. in person and she could see that after I reapplied I had been approved. This week I received a letter telling me someone else in my household gets the free phone.
    There is no one else, there never has been since the 3 years that I have received this service.
    I have had a most frustrating time with the automated replies that think I am someone else.
    Here are the facts:
    my name is Maura **** my Assurance phone # is 1-774-216-****
    until Nov. 2013 I lived at ****, Wellfleet, Ma. 02667
    As of Nov. 2013 I moved to ****, Wellfleet, Ma. 02667
    In spring 2014 I never received my re-certification notice. When I figured that problem out, I reapplied. Once by phone and once by mail with all the same information.
    When I try to get new minutes on it while I wait for the reconnection to the free program.
    Please attend to this, I feel unsafe without a cell phone, I am a senior driving an old car.
    I share a space in my landlady’s house, so we share the landline, it is 1-508-349-**** it is in her name: Annie **** (I think the system is going bonkers on this).
    Is there no less public way to reach you online?????????

    • Free Government Cell Phones says

      These are public comments and not suitable for submitting personal information. And we’re not Assurance Wireless. You need to contact them; their contact info is near the bottom of the article above.

  274. Javier Mancheno says

    I was given a cell phone by sprint,one week later it was taken away.
    I sent an e-mail to them explaining that even though I do not receive food stamps
    I am beneficiary of Medicaid ( it makes you ellegible for getting the cell so they
    connected again) because I got medical expenses completely paid.
    On the 15 of August they interrupted the service again,but this time it said that
    on the 26 of August these minutes will be reimbursed,the 26 already passed and
    there is another information that I’ll be reimbursed on September 26th.
    There is no explanation for that and no body help.

    Can You ?

  275. agnes powlette says

    i am unemployed and homeless i have an address that i get mail at only i need a phone to find a job so i will eventually get an apartment when i try to recertify i couldnt i need my phone please help

  276. tana says

    How can i check voicemail and text messages from a different phone until im able to get it due to i left my phone at my fathers cabin up north?

  277. Rochelle Mention says

    I’m already on a plan have had the same phone for five year how can i upgrade an get another phone?

  278. Jonathan Kerr says

    #1st i see i can keep my current qwest phone #.. #2 im on USDA rental assist, and SSDI w/Medicare, and alas i only make 9000+- per yr, or 836 per month, do i still qualify? cuz im a home bound disabled Veteran also.. disabled not service connected(sic) #3 is it the provider who states what equip i need, or use? #4 am i able to use my own phone, instead of theirs? #5 that if free i will take anyway, as a backup, or do they come pre programed with nontransferable minutes from provider? #6 or is that a question for the provider?.i got less than 30 days to get er done or qwest will have me on hot coals.$$$


  279. Rusty Shackleford says

    These comments are hilarious!!! It’s entertaining reading these questions and seeing the straight man response to them as they were already answered several times in the article. BTW, what’s the best way someone get several of these phones to use as burner for “business purposes”??

    • Free Government Cell Phones says

      No way to get more than one phone like in the past. The FCC has cracked down and invalidated multiple phone per address, and people can’t get away with it any longer.

  280. Edward J Shields says

    I have applied 3 times for a free cell phone and each time my application is denied. I correct what is wrong on the app, but still get denied. I am very frustrated. Need this phone badly.

  281. naysha says

    hi there. i recently applied for a phone. i havent recieved it in the mail or anything. its been about a month. address 320 talbot ave .

    • Free Government Cell Phones says

      Tell the provider that you want to “port” in your current phone number. They should be able to do it.

  282. tyfanie says

    what if im living in a shared living enviroment and more than one person needs this sevice can they get it to it is just a temporary adreess

    • Free Government Cell Phones says

      No, they’ve got strict rules about one per address. We know, it sucks for places where many separate individuals live.

  283. Christopher D Kerns says

    Lets face a few awkward facts this organization, a subsidiary of Virgin Mobile would have you believe they are in the USA, THEIR 800 NUMBER IS OUT SOURCED to SOUTH AMERICA!!! No one in the USA will, or can help you!! Fact!!! 5 hardcopy letters 5 faxes, and 3 months later no help!! No lifeline phone!!! Its time for the US Government to look into this!!!

    • Mark says

      I’ve been waiting for 5 months. They don’t reply to emails now. I would call, but well… I need a phone to do that.

    • Free Government Cell Phones says

      You’ve come to the right place. Follow the links in the menu near the top of the site.

  284. Bella Wu says

    I had an Assurance cellphone for over three years, now the battery is going to die. How do I get a new battery?

  285. Barbara Anderson says

    I am DESPERATELY looking for a FREE CELL PHONE, with a sign up plan. I am a disabled senior citizen. I need this phone to be absolutely FREE, so I can afford to pay anything else that may come up. (minutes, etc.)
    Please advise me of what to look for, for what I need.
    I live in an area where “LIFELINE” is NOT available. However, there is NOTHING WRONG with dialing 911; is there?
    TYVM for your assistance.

  286. James Poole says

    I work for a non profit that helps to sign people up for free cell phones. What do I need to do to be able to get more than one phone sent to my place of business?

    • Free Government Cell Phones says

      It’s all written up on the page you just posted on. There’s their website, their phone number and their address.

  287. linda greenwood says

    I need to put 10.00 dollors in my goverment phone I cant enter my top up . My password I forgot I have enter my phone#435634**** please help me how to put $10.00 onmy phone.

    • Free Government Cell Phones says

      Your comment is moderated (not published) until we approve. Blame the spammers.

  288. G. Lane says

    A blind customer needs an appropriate ‘phone. On the ‘phone you told me to click on “shop”; I can’t find “shop.” Need Help!

    • Free Government Cell Phones says

      We didn’t tell you that, we’re not Assurance Wireless. You’ll have to call them back.

  289. Tu d Nguyen says

    I wand to switch to your plan, I am retired , If I an do that, please send to me your forms and teach to me know : what’s I must to do?
    my mail address : Tu d ******* , **** Collins St, Arlington, TX 76010.

    Thanks with your help.

      • miles k fine says

        I had assurance wireless last month and had till june 18 to call but my health has been real bad and inhome real been hard on me and would like to get hook back up with a plan my home number is 423 623 **** nothing has change from the 1th day I got it I need it real bad please let me know asap nothing change thanks miles k fine phone number was 865 313 **** 0n my assurance thanks time oo sirvice

        • Jerry Carpenter says

          I have read all these requests,and for a large communications company these problems should never have been unresolved at all.What good is the best technology,the newests gadgets,the fastest and clearest reception ,,,without one customer? When you let doubt slip into the minds of perspective customers, letting the competion get the upper hand, cause Im one! My suscription is at the time it runs out,and I therefore can change to anyone that cares about” customer service”.

          • rose sosbe says

            the tproblems i have is u cant call 4 my ride or my foodstamp card or my ssi card i need the phone 4 them things that r importain

      • Larry Thompson says

        Give up on Assurance, they are TERRIBLE and are sending out phones to areas that have no coverage so you can’t use the phone. I know from experience. Good luck trying to get a live person. There should be a class action suit against them for what they are doing to people.