Assurance Wireless Free Cell Phones

Free Phone, 250-500 minutes and UNLIMITED texts each month
IN CALIFORNIA: Unlimited Talk and Text!

<< All Free Cell Phone Providers

Assurance Wireless, a Sprint/Nextel company, is currently available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin. And, as with their competitors, they’ll be coming soon to other states across the country.

If you qualify for an Assurance Wireless government phone, and requirements vary from state to state, you will get a free cell phone, at least 250-500 minutes of airtime and unlimited text messages at absolutely no cost. If up to 500 minutes are not enough, you can get more minutes for a low monthly fee, or more minutes can be added as needed with Virgin Mobile Top-Up cards, available from thousands of retailers nationwide.

Assurance Wireless is one of the biggest and fastest growing companies offering free cell phones through the federal Lifeline Assistance program, and it continues to grow rapidly because it is a subsidiary of Virgin Mobile, which itself is a subsidiary of Sprint/Nextel. They are the second largest company, behind Safelink Wireless. Although with their aggressive plans they’ve recently released, Safelink needs to be looking over their shoulder.

SPECIAL ALERT: Free cell phone & 500 free minutes (for the first 4 months) and unlimited free texts each month. After 4 months, you get 250 free voice minutes each month. You will continue to receive unlimited free texts each month for as long as you are eligible.

UNLIMITED IN CALIFORNIA: And residents of the nation’s most populous state get the best deal to be found anywhere: unlimited minutes and unlimited texts. Unbelievable, but true.

Are You Eligible?

Eligibility requirements for an Assurance phone and minutes often vary slightly from state to state, but you probably qualify for a phone from the company if you participate in any of the following government aid programs:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • National School Lunch Program's Free Lunch Program
  • Federal Public Housing Assistance (Section 8)
  • Supplemental Security Income (SSI)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance to Needy Families (TANF)
  • Head Start (if income eligibility criteria are met)
  • Bureau of Indian Affairs General Assistance
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribally-Administered Temporary Assistance for Needy Families (TTANF)
  • State assistance programs (check your state).

If you are not on a government assistance program that is Lifeline-approved for your state, you can still qualify if your household income meets certain government guidelines in your area — namely, if it is at our below 135-150% (may vary upon state) of the federal poverty level. Submit your Assurance Wireless application online or via mail to see if you qualify.

Features and Plans

Assurance Wireless phones are modern mobile phones with a wide range of standard features such as voicemail, call waiting and caller id. The basic plan is a free phone and 250 free minutes plus unlimited domestic text messages each month (unused minutes do not rollover into the next month). But there are specials, differences in some states, and additional plans you can purchase. Here’s the rundown:

California Plan: Unlimited voice and text.

Basic Plan: 250 free voice minutes and unlimited free texts.

Current Bonus: an extra 250 free voice minutes each month for the first 4 months of service.

Extra $5 per month: additional 250 voice minutes.
Extra $30 per month: add unlimited voice and web.

* Buy Virgin Mobile Top-Up cards from thousands of stores across the country. Or use credit, debit or PayPal.

Be Sure to Compare Assurance Wireless with Other Options in Your State

Assurance Wireless is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact Assurance Wireless

AssuranceWireless.com
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
1-888-898-4888
Email: ourteam@assurancewireless.com

Further Reading on Assurance Wireless

Latest News on Assurance Wireless

How many free government cell phones are out there? Who are the biggest providers? - How many free government cell phones are out there? Ten million, twenty million? Who are the biggest Lifeline phone providers?
High demand for free phones meets high temperatures, chaos ensues - WOWT-TV reports that things got a little heated recently when Life Wireless tried to give free government cell phones to low income residents of Omaha, Nebraska.
High tech innovations stop fraud in free government cell phone program - Contractors like Life Wireless and its subcontractors have gone the extra mile to make sure only eligible individuals are processed for the phones.
Free cell phone competition heats up in Arizona: Life Wireless and Assurance Wireless now enter the fray - Life Wireless and Assurance Wireless have officially opened their doors in the Grand Canyon State and are now offering Lifeline Assistance free government cell phones to the state’s low-income residents.
Minnesota introduces fantastic new way to distribute free government cell phones - Life Wireless free government cell phones are now being distributed by FreePhoneMN in Minnesota through the public library system.
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Comments

  1. denise lackey says

    I’m disabled and a widow. I need a cell phone due to my health and safety but can’t afford one. I’m on a fixed income with only social security to help me. Can you help me?

  2. pam benner says

    I am calling to renew my phone but the recording says I am not on my cell -I am the recording does not recognize 253-330-**** why is that? I cant recertify because they say it is not an assurance phone and it is ! what is going o n? pam B

  3. penn says

    So many of the non-answers here say “we are not Assurance; you have to contact them” If you are not Assurance, then why is everything on this website related to Assurance – including the bold title at the top of the page? : Assurance Wireless Free Cell Phones
    Free Phone, 250-500 minutes and UNLIMITED texts each month
    IN CALIFORNIA: Unlimited Talk and Text! …. and all the way through. There is nothing that says you are anything else. This is a scam and a nasty one that tricked me into giving personal information to MARKETERS. Shame on you.

    • james hammond says

      and i had the phone for about 4 weeks before they terminated it.
      they say assurance did that.
      and i do NOT want to lse my old phone number over this

  4. Bernice Hill says

    I received a cell wireless phone two years ago. and you sent me a recertification letter saying to have it in by October 6, 2014, I did not receive my recertification until October 8, Then you cut me off, even after I called you and told you about . How do I become recertified?

    • Free Government Cell Phones says

      Good question. Ask the company and please let us know. Usually though, those with zero income qualify on government benefit programs.

  5. Erasmus Darwin says

    I too received a letter indicating I had more than one account. You will get no satisfaction other than venting and lowering your blood pressure. I do have a suggestion – this program is supervised by Universal Service Administrative Program – their reps are A+++. They will really look into your concerns. Another possibility is two voice your complaint to FCC (Federal Communications Commission. Individually you will make little difference I imagine but collectively when Congress has to re-finance the program – a pile of our complaints might turn the tide. So thank you for posting your concern – I share your frustration. Oh USC website is http://www.usac.org/li/tools/contact.aspx

  6. loretta phillips says

    I notified you guys that I lost my Obama phone and need a replacement but it keeps asking for my password and I forgot it I need my replacement phone immediately please

    • Free Government Cell Phones says

      It won’t help to tell us, you need to contact Assurance Wireless. We are not affiliated with any cell phone company.

  7. mark daume says

    When I call with a Q, the automated system says “enter your phone number.” As soon as I enter the first digit, the system says “please try your call again later.” The system also tells to call from an Assurance wireless phone. The one that I have, in fact, is the only phone I have. And, yes, it is an Assurance wireless phone. I guess I’ll get one of those Walmart phones. As long as they’re not Assurance. Oh, one more thing. I was told that I received more than the allowed number of phones per household. Not true.

  8. Allie says

    Can you use your sprint phone with this company? I have an older inactivate smart phone by sprint can I activate it with this plan?

  9. Rosa Lee says

    Assurance Wireless Contact numbers are on this website. Be sure to make notes of what you need to talk to ethem about and be very clear and concise. The customer service representatives are supposed to handle calls quickly and satisfactorily. They can’t do that if you aren’t prepare with all your info. http://gethuman.com/contact/Assurance-Wireless/

    • abraham collins says

      i send my application in yesterday ! 10/16/2014 , do you have the touch screen phones available also ? my friends have them ! i miss out when they where giving them out !

  10. nancy says

    When you get your free phone is there a way you could connect that same number to another phone and the min. And text will still be free

    • tanya shultz says

      I have att phone was wondering if I can use it my off only work sometimes and their no volume just on speaker phone or get a new thank you

      • tanya shultz says

        I mean I have an att phone can I use it with my plan or get a new phone my phone only works on speaker phone and doesn’t ring at call what should I do thank you tanya

  11. jacqueline Calip says

    I have already been approved for lifeline.
    I called Assurance to transfer my lifeline from home to cell phone.
    I have been waiting for over a month. I have filled out 2 applications and talked with LIFELINE 4 times.LIFELINE said they received applications with wrong address. but they did not need application as I was already approved..
    I have talked to Assurance 4 time and supervisors twice who said they would escalate it to the back office.

    I haven’t even got a phone and am getting the run around continuiously

  12. Elsie says

    I got a free government cell phone from Assurance Wireless. I received it through mail in Orlando, Florida. But I might be moving to Texas. What do I do? Can I call and transfer it to another state?

    • sassy says

      Just sign up for a new one when you move and once you get the new phone, call 611 on your old phone (or contact the old company by whatever means) and cancel that phone plan

  13. Ulysses L. Veal says

    I HAVE BEEN TRYING TO GET MY SERVICES BACK FOR A ABOUT THREE MONTHS AND I AM STILL TRYING. P LEASE HELP ME GET MY SERVICES BACK.

  14. tin nguyen says

    I have a free phone but sometimes it restarts I do not know if I can get a replaced phone but keep the same phone number ?

  15. Brian Eric chambers says

    I never had recovered my cell phone n I think someone is using it here is my number
    267-973-**** please send me a phone n turn that one off n please don’t ever let anyone say there me here is my s.s number 170-56-****. My d.o.b. Is 05/27/1968 my home address is
    **** marsden street philadelphia pa 19135 my access card info is 600760-3103360990-*** my PIN number will be used as ****. I think the old one was **** here is my drivers ł incense number 22-524-**** pa please send it out soon n turn off the other number 267-973-**** was the number I was given please turn it off ASAP I would love to receive my new phone soon please any question call me at 215-626-**** Brian 24/7 I will answer thanks for your time I really mean it from my hart ……my email address is. Bcham******@gmail.com

    • Free Government Cell Phones says

      We are not Assurance Wireless or affiliated with them. We’ve redacted your comment and are publishing it in order to remind others to not publish personal information in public comments.

  16. shuana says

    This month my minutes wasn’t added to my phone and I have now run out of minutes how do I get my 500 free call minutes to be added to my phone? I’ve had my phone for 3 or 4 months now and this is the first time it didn’t give me my 500 call minutes.i lost the book so I can’t look it up and I don’t have a phone number to call someone (customer service) I live in ohio

  17. zulma mohamed says

    I lost my home and moved in with my daughter and tried to change my address. but the phone won.t let me do it and I can’t find a place to do it on the net. I did send in the paper work but it has not arrived at your office as yet. It was mailed just over 2 weeks ago. I got one text that said it was updated and another that said it needs to be updated. so what do I do now?

  18. Grace Lazear says

    I canceled with one free government phone because of all of the problems ….broken phone, text only ,no manual for useing the phone,could never get ahold of the wireless co.,I returned 3 phones at my expense and finally i just canceled the whole phone thing.I signed for this one because I thought it would be better but from what I was reading its sounds just as bad…..Isure hope not.( Please do not sell my e-mail address…you say you do not publish them but you mention nothing about selling them.)
    Thank-you

  19. Randy Gray says

    I have been trying to contact someone about my account, but just get a recording. There is a problem with my account because had discount on home phone but have cancelled it, but doesn’t show on account. How can I talk to a person about this? have tried for weeks, just get a recording, ..Thanks

  20. Denver Kessler says

    My cell phone was broken, as was the plug-in AC adapter unit. I called for a replacement, as it was still under warrant. I spent OVER AN HOUR on another phone with some moron who REFUSED to send the replacement to a P.O. box, insisting it HAD to be a confirm-able residential address. (He HAD to confirm it, naturally!)
    At length, he agreed to send it to an address over 40 miles away. I have significant troubles traveling that kind of distances. So, WHEN I finally reached the address some months later to retrieve the new phone, I discovered there was NO ADAPTER included, even though I’d SPECIFICALLY reported the problems IN DETAIL of both units. It cost me an additional $20. out my own pocket to purchase an adapter to charge the phone up. Then, when I attempted to call the 1-888 dial-up assistance numbers (TWO of them!) Neither number was any good. Both times, I received messages “Call cannot be completed as dialed…” et cetera.
    Also, included with the replacement phone was a warning that I needed to re-activate my account WITHIN 15 days of receiving my new p-hone, or my account may become suspended/cancelled/whatever. At NO TIME did this bozo I was talking to EVER say anything about a time restrictions. Otherwise I would have definitely made every effort to get to the phone and activated it sooner!
    Was this done on purpose???? It is MY belief, that, yes it was done deliberately!
    I for one, would like an explanation, and demand an answer to what the hell is WRONG with you people!
    DO NOT attempt to contact me via e-mails. I am unable to receive e-mails now, thanks in large part to ‘you people’. Please, contact me via snail-mail ONLY because now, thanks to ‘you people’ my e-mail has been blocked! I’m now told that I need a ‘security code’ in order to access my e-mail account, and to receive an access code, I need a phone for text mail which they can send it to. Well, NOW I have a phone…which doesn’t work….and I can’t receive anything at all! Thus – no security code, and no e-mail access! Thank you very little for screwing up, and complicating my life even that much more than is absolutely necessary.
    If you’re looking for people to hate you – you’ve done a very splendid job of it. I HATE you people!!
    Congratulations, incompetent idiots. What a true government job you have done!

    • Free Government Cell Phones says

      We’re sorry to hear you had such issues. We hope Assurance is reading these comments and can learn from their mistakes.

      • paul says

        try buying a phone and activating it with a paid service. these companies that support obama phones aren’t very good.

        more on point though, have them deliver it to the address you are actually living at. if they are unable to, i find it is often easier to simply forgo the entire process and visit any local cell service retail store who should have a charger that will work for your phone, for a small amount of cash. that way, you get to keep your plan active and you should not have to even travel 40 miles. or spend time talking to someone over the phone, and waiting for the wrong items in the mail.

  21. eleanor finocchiaro says

    I sent my free phone back because it was for texting and that is not what I do, I,m 89 yrs old and must have the phone in the event I should call for help.. I sent my application in some time ago. Can someone please help me, Thank you Elleanor

  22. Joan says

    My phone does not ring for incoming calls. I may have accidentally changed the settings. Now I am confused because I do not understand some of the terms. I thought ‘escolate’ meant to make louder but I still have no ring tone. Also I have a message that tax is soon due on my phone.
    How do I pay that? I tried calling my phone from another phone and got a message that “this phone does not accept incoming calls!”

  23. timothy moffet says

    Why is it so difficult to receive a free phone? People with physical or mental issues need this service desperately. I sent copies of my food stamp and Medicaid cards. I have a pay-as-you-go phone now, and will use up precious minutes going through the frustrating phone tree stuff. I don’t need the extra stress!!!!!

  24. Marian Schvart says

    On Nov.29 2014 I will go from Ohio to Florida to spend 4 Mo. there.I don’t have a Cell Phone To use in case of emergency and in time where I will be in Florida.My self & my wife make $2000/Mo in social security.Are we qualify for this program ?

  25. Malorie says

    I applied for your free phone and now my account says its active on 9/19. How long does it take to receive the phone and will I receive one. thanks

    • Brigitte says

      I had an assurrance wireles, I used it to call my family but I missed placed it and now I need to get another one, so I had to ask. How do you ask for that phone to be turned of and discontinue it?

      • Leo Hall says

        I also lost or my phone was stolen, i did not think i could get another one. how can i get another one and can i find out if someone is using my phone

        • Darlene rahilly says

          Call the phone number for assurance wireless. I also lost my phone and they did give me a replacement one free no cost. Also they will stop you’re number so anyone that has it can’t use your remaining minutes. I hope this helps you

  26. Linda BACON says

    Lifeline wireless told my phone company I had got an account with them.( I had applied but sent no proof of government assistance) so my company cut off my lifeline service and I had a full I’ll for this month. So I cancel my home phone, because they did not contact me. Now I am with Medicaid, and cannot get threw to lifeline because they say I have lifeline with my home town company.

    • Darlene rahilly says

      Call the phone number for assurance wireless. I also lost my phone and they did give me a replacement one free no cost. Also they will stop you’re number so anyone that has it can’t use your remaining minutes. I hope this helps you

  27. rasheba says

    I applied for a phone on 09/08/14 they said i was approved gave me my pin # and told me i @ should be receiving a letter in the mail just sign it mail it back and i should be receiving my phone only problem is i never received the letter so now what

  28. Darlene Foster says

    I need a new phone as my is phone does not get incoming calls or outgoing calls I have a assurance wireless and don’t no how to get replaced

  29. Jason Stover says

    Hi, I filed for a free phone about 5 weeks ago and the lady said it would be here in about 4 to 6 weeks. I still haven’t gotten it and I am now wondering if I got scammed. Can you please send me my free phone that I was to get?

    • Free Government Cell Phones says

      5 weeks is within 4-6 weeks, so it’s still in the time frame. These companies are all slow though.

  30. Sarah says

    I applied for assurance over 2 weeks ago, i got an enail on Sept. 15 sayibg that my app had been processed and my service has been activated…only problem is…i never got my phone?!?!! Ive been waiting for it to come in the mail but its still not here! So now my account and service is active but its just wastibg away bc they never gave me a phone to use!! I have no idea what to do now considering every number they give u to contact them diesnt allow u to speak with an operator!!!!

  31. sheila says

    NOT GET MY TS SEE IF THEY WELL GET IT RIGHT

    PHONE TELL THE OUTHER ONE WAS RETURNED. OULDWELL I GOT YOU ALL BEAT, FILED OUT APP ON 8614 THEY SENT IT TO THE WRONG ADDRESS. CALLED BACK TWO WEEKS LATER WAS TOLD I WILL NOT GET PHONE TELL THE FRIST WAS RETURNED. NOW THAT WAS BEFOR THE 81714 ITS NOW 91514 AND STILL NO PHONE . I CALLED AND CHANGED MY ADDRESS SAID I GOT 7 TO 10 WORKING DAYS AGAIN. SO NOW LETS SEE IF THEY WELL GET IT RIGHT. MORE TO COME IN 10 DAYS . A VERRY UNHAPPY COUSTERMER ……

  32. Mary Goings says

    I applied for a free phone on 8/29 on 9/09 i was told give them 3 days more to process. Today 9/15 told me that my physical address does not exist. I have a mailing PO Box and gave both. What now???

  33. Bonnie Cleary says

    My case worker faxed assurance fax number that was on the applacation. An she faxed applacation an proof of food stamps an medicaid I recieve. Said would receive free assurance cell phone within 10 days. Been 2 weeks .can I get a cell phone please to be sent soon.Total disabled need a ph to get help when I need it.like to Dr’s get gro. .an rides to church an etc Thanks so much.

  34. TALAL HADDAD says

    I send an application in post since three weeks ago with SNAP . and also send it by fax. tell now their is now answer . could advise me what to do ….thaks very much…..

  35. Ruby Farrar says

    I have not received my replacement phone I was told that it had been mailed out to me,in the area I live it is possible that it was taken out of the mail box.
    Should you send another phone to me would you please send me a flip phone? the open face phones can accidently hit buttons and I lose minutes.

    I thank you for all that you are doing to help people.

    Respectfully:

    Ruby Farrar

  36. Ida says

    My mom lost her phone. How can we go by getting a new one? Should we re-apply for a new one or will you replace the old one? Please let us know.
    Thank you!!

  37. Carlos says

    I have a cellphone I’ve had for a while now but I can’t afford to pay it do any of these companies add service to a phone you already have? Or do I just use whatever phone they give me? Thanks

  38. ollie ruble says

    i have a free cell phone service i received thru your company i got a message that i will lose service as of sept 11 i am 80 years old this is the only long distance i have what do i need to do thank you

  39. Tracy Getz says

    My Assurance wireless phone is broke I tried called all numbers listed to find out what I can do to get a new phone or even buy one and get my service moved over. COuld not reach anyone on the phone. HELP!!

  40. michelle says

    Ok I applied for assurance and I was reading about the free phone and it says that they dont provide a free phone, but on here they do, so what is it? And assurance had already approve me, so where is the phone? Will they mail it to me?

  41. Dan Brueske says

    I’ve applied to Assurance wireless twice in the last 2 months. I was told on the second application that I was approved for a Samsung Galaxy with sliding keyboard or a blackberry phone. To date I have not received either. WTF ?

  42. Maura Ghedini says

    For the past 2 months I have had no free minutes. There is now an ongoing clerical error.
    Only once last week was I able to reach an actual rep. in person and she could see that after I reapplied I had been approved. This week I received a letter telling me someone else in my household gets the free phone.
    There is no one else, there never has been since the 3 years that I have received this service.
    I have had a most frustrating time with the automated replies that think I am someone else.
    Here are the facts:
    my name is Maura **** my Assurance phone # is 1-774-216-****
    until Nov. 2013 I lived at ****, Wellfleet, Ma. 02667
    As of Nov. 2013 I moved to ****, Wellfleet, Ma. 02667
    In spring 2014 I never received my re-certification notice. When I figured that problem out, I reapplied. Once by phone and once by mail with all the same information.
    When I try to get new minutes on it while I wait for the reconnection to the free program.
    Please attend to this, I feel unsafe without a cell phone, I am a senior driving an old car.
    I share a space in my landlady’s house, so we share the landline, it is 1-508-349-**** it is in her name: Annie **** (I think the system is going bonkers on this).
    Is there no less public way to reach you online?????????

    • Free Government Cell Phones says

      These are public comments and not suitable for submitting personal information. And we’re not Assurance Wireless. You need to contact them; their contact info is near the bottom of the article above.

  43. Javier Mancheno says

    I was given a cell phone by sprint,one week later it was taken away.
    I sent an e-mail to them explaining that even though I do not receive food stamps
    I am beneficiary of Medicaid ( it makes you ellegible for getting the cell so they
    connected again) because I got medical expenses completely paid.
    On the 15 of August they interrupted the service again,but this time it said that
    on the 26 of August these minutes will be reimbursed,the 26 already passed and
    there is another information that I’ll be reimbursed on September 26th.
    There is no explanation for that and no body help.

    Can You ?

  44. agnes powlette says

    i am unemployed and homeless i have an address that i get mail at only i need a phone to find a job so i will eventually get an apartment when i try to recertify i couldnt i need my phone please help

  45. tana says

    How can i check voicemail and text messages from a different phone until im able to get it due to i left my phone at my fathers cabin up north?

  46. Rochelle Mention says

    I’m already on a plan have had the same phone for five year how can i upgrade an get another phone?

  47. Jonathan Kerr says

    #1st i see i can keep my current qwest phone #.. #2 im on USDA rental assist, and SSDI w/Medicare, and alas i only make 9000+- per yr, or 836 per month, do i still qualify? cuz im a home bound disabled Veteran also.. disabled not service connected(sic) #3 is it the provider who states what equip i need, or use? #4 am i able to use my own phone, instead of theirs? #5 that if free i will take anyway, as a backup, or do they come pre programed with nontransferable minutes from provider? #6 or is that a question for the provider?.i got less than 30 days to get er done or qwest will have me on hot coals.$$$

    TY
    NOBODY

  48. Rusty Shackleford says

    These comments are hilarious!!! It’s entertaining reading these questions and seeing the straight man response to them as they were already answered several times in the article. BTW, what’s the best way someone get several of these phones to use as burner for “business purposes”??

    • Free Government Cell Phones says

      No way to get more than one phone like in the past. The FCC has cracked down and invalidated multiple phone per address, and people can’t get away with it any longer.

  49. Edward J Shields says

    I have applied 3 times for a free cell phone and each time my application is denied. I correct what is wrong on the app, but still get denied. I am very frustrated. Need this phone badly.

  50. naysha says

    hi there. i recently applied for a phone. i havent recieved it in the mail or anything. its been about a month. address 320 talbot ave .

    • Free Government Cell Phones says

      Tell the provider that you want to “port” in your current phone number. They should be able to do it.

  51. tyfanie says

    what if im living in a shared living enviroment and more than one person needs this sevice can they get it to it is just a temporary adreess

    • Free Government Cell Phones says

      No, they’ve got strict rules about one per address. We know, it sucks for places where many separate individuals live.

  52. Christopher D Kerns says

    Lets face a few awkward facts this organization, a subsidiary of Virgin Mobile would have you believe they are in the USA, THEIR 800 NUMBER IS OUT SOURCED to SOUTH AMERICA!!! No one in the USA will, or can help you!! Fact!!! 5 hardcopy letters 5 faxes, and 3 months later no help!! No lifeline phone!!! Its time for the US Government to look into this!!!

    • Mark says

      I’ve been waiting for 5 months. They don’t reply to emails now. I would call, but well… I need a phone to do that.

    • Free Government Cell Phones says

      You’ve come to the right place. Follow the links in the menu near the top of the site.

  53. Bella Wu says

    I had an Assurance cellphone for over three years, now the battery is going to die. How do I get a new battery?

  54. Barbara Anderson says

    I am DESPERATELY looking for a FREE CELL PHONE, with a sign up plan. I am a disabled senior citizen. I need this phone to be absolutely FREE, so I can afford to pay anything else that may come up. (minutes, etc.)
    Please advise me of what to look for, for what I need.
    I live in an area where “LIFELINE” is NOT available. However, there is NOTHING WRONG with dialing 911; is there?
    TYVM for your assistance.

  55. James Poole says

    I work for a non profit that helps to sign people up for free cell phones. What do I need to do to be able to get more than one phone sent to my place of business?

    • Free Government Cell Phones says

      It’s all written up on the page you just posted on. There’s their website, their phone number and their address.

  56. linda greenwood says

    I need to put 10.00 dollors in my goverment phone I cant enter my top up . My password I forgot I have enter my phone#435634**** please help me how to put $10.00 onmy phone.

  57. G. Lane says

    A blind customer needs an appropriate ‘phone. On the ‘phone you told me to click on “shop”; I can’t find “shop.” Need Help!

    • Free Government Cell Phones says

      We didn’t tell you that, we’re not Assurance Wireless. You’ll have to call them back.

  58. Tu d Nguyen says

    I wand to switch to your plan, I am retired , If I an do that, please send to me your forms and teach to me know : what’s I must to do?
    my mail address : Tu d ******* , **** Collins St, Arlington, TX 76010.

    Thanks with your help.

      • miles k fine says

        I had assurance wireless last month and had till june 18 to call but my health has been real bad and inhome real been hard on me and would like to get hook back up with a plan my home number is 423 623 **** nothing has change from the 1th day I got it I need it real bad please let me know asap nothing change thanks miles k fine phone number was 865 313 **** 0n my assurance thanks time oo sirvice