When we last ranked the leading companies in the Lifeline Assistance free government cell phone business, we called it “a growth industry.” Well, nothing remains the same in this world and that growth industry is now weathering tough times.
Why? A couple simple reasons. First, the economy has improved and fewer people are enrolling in the program. Second, the Federal Communications Commission (FCC) has cracked down on fraud, waste and abuse, and cut more than a billion dollars out of the program’s budget.
Again this year, we conduct a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry. These are numbers that even the government can’t give you about the free government cell phone industry.
It’s our hope that low-income Americans, those who qualify for the free government cell phone program, can use these numbers to help determine which company is right for them.
A note on our methodology: The “Disbursements” column in the chart (below) represents the total disbursements from Lifeline to individual service providers in calendar year 2015 (source USAC.org). To calculate the next column, “Average Number of Subscribers,” we divided “Total Disbursements” by 12 months and then again by $9.25 (the average monthly Lifeline payment per account) except in Oklahoma (where the average monthly Lifeline subsidy was $34.25).
Consider this as an example of why FreeGovernmentCellPhones.net is the nation’s leading authority on the Lifeline Assistance free government cell phone program.
Putting together a list like this isn’t easy — it takes a lot of digging, a lot of calculating, and a lot of patience — but we compiled this comprehensive look at who’s who in the business. A detailed compilation of the leading companies, how much they made and how many customers they have.
This list is intended to help those Lifeline customers who feel uncomfortable dealing with smaller Lifeline Assistance companies. If you’d rather deal with a larger company, this is the information you need to separate the men from the boys. (Oh, please pardon that sexist reference. Perhaps we should have said, “This is the information you need to separate the milk from the cream” or “This is the information you need to separate the leaders from the followers.”)
And now, without further delay, here is our 2016 list of free government cell phone leaders.
| Rank | Company (2013 USAC income rank) | Total 2015 USAC income | Number of Customers |
|---|---|---|---|
| 1 | Safelink Wireless (1) | $426,456,629 | 4,165,077 |
| 2 | Assurance Wireless (2) | $235,882,844 | 2,166,657 |
| 3 | Access Wireless (unlisted)* | $98,398,044 | 884,993 |
| 4 | Budget Mobile (3) | $91,080,780 | 811,912 |
| 5 | Life Wireless (4) | $86,883,161 | 998,865 |
| 6 | Assist Wireless (unlisted) | $39,344,710 | 320,125 |
| 7 | Q Link Wireless (unlisted) | $34,819,777 | 462,450 |
| 8 | Telscape Communications (unlisted) | $30,940,264 | 293,870 |
| 9 | Total Call Mobile (unlisted) | $27,276,405 | 278,310 |
| 10 | Blue Jay Wireless (unlisted) | $18,526,354 | 170,206 |
| 11 | Terracom (8) | $13,114,172 | 146,322 |
| 12 | True Wireless (6) | $12,204,460 | 101,527 |
| 13 | Tag Mobile (7) | $9,146,824 | 94,976 |
| 14 | Stand-Up Wireless (11) | $7,405,399 | 57,610 |
| 15 | YourTel America (10) | $5,911,574 | 41,688 |
| Grand Total | $1,137,391,397.00 | 10,994,591 |
* We inadvertently omitted Access Wireless in our previous study
Note 1: Companies are ranked by total income for the entire year of 2015. The estimated number of subscribers are calculated based upon December 2015 income, which reflects how they are doing coming out of the year, not how they did on average during the year.
Note 2: There are far more than 15 companies competing in the Lifeline free government cell phone business, but many of them are so small that we have excluded them from our rankings.
Winners and losers
Even we were shocked by the huge number of changes that have taken place in the free government cell phone business in just year. Let’s quickly review the winners and the losers.
The Losers:
Safelink Wireless and Assurance Wireless stayed on top of the list, but Safelink treaded water (down 1.4%) and Assurance dropped precipitously (down 21%). But even those two companies fared far better than ReachOut Wireless. That company, which ranked #5 on our previous ranking, dropped off the list and, in fact, dropped completely out of the Lifeline Assistance business. Others who dropped out of the business include previous #12 Care Wireless, #14 Alaska Communications.
Budget Wireless fell one position from to #5 and its Lifeline Assistance income dropped nearly 11% in the last year. Taking it’s place in the #3 spot is Assist Wireless, which saw a growth rate of 5.7% for the last year.
The companies that ranked #11 and #15 on our 2016 list — Terracom and YourTel — have merged and the combined entity (now known as Terracom) would have ranked in the ninth position. Had those two companies been combined in our 2014 article ranking (using 2013 USAC income numbers), they would have ranked sixth.
But the biggest loser of all may be #9 Total Call Mobile. It’s been busted by the FCC in a massive scheme to enroll ineligible customers and has been fined millions of dollars. We would not be surprised to see Total Call fall of the List of Leaders completely in next year’s round-up.
The Winners:
Access Wireless experienced strong growth and now takes the #3 position over rival Budget Mobile.
Several other companies experienced such tremendous growth that they made their first appearance on our rankings. They include #6 Q Link, #8 Telscape (now known as TruConnect), #9 Total Call Mobile, and #10 Blue Jay Wireless.
One company makes both lists
Total Call Mobile was a winner because it grew so much that it debuted in the #9 spot on our 2016 List of Leaders. Unfortunately, the company was also a loser because was recently accused of massive fraud and the FCC is seeking $51 million in damages for allegedly defrauding the Lifeline Assistance program out of $10 million. If the FCC is successful, we suspect that this may be Total Call’s only appearance on our rankings.
Ametra Glenn says
I really need a free phone right now I’m struggling every time I go to a free government phone site they turned me down had a few in the past but that was when I was younger can ya’ll just give a women a chance
Free Government Cell Phones says
No problem, Ametra. If you qualify (and there are lots of ways to qualify) you can get a phone. You can find out if you qualify by checking this link:
https://www.freegovernmentcellphones.net/basics/qualify
You can find all the companies and plans available in your state at this link:
https://www.freegovernmentcellphones.net/states
One note: If you need a phone, make sure you sign up for a plan that offers phones, not just SIM cards.
David says
I was with SafeLink which gave me a used phone that someone else.had an account with it as well they never fixed the issue then sold their co.and didn’t notify anyone ..I couldn’t get any wifi they didn’t switch my account to Qlink and my account froze I couldn’t get another gov.phone for 2months.
I won’t be using Qlink.for sure…
David says
You should rank easy wireless as worst customer assistance and customer call help service is worse can’t get in contact with them especially on the weekend or after 6 and they hire criminals that hack your information.they need to be investigated ASAP. They have made my life a living hell stole used and sole my info…..I can’t get my life back because of criminals working there.
Free Government Cell Phones says
The reader’s opinion is his own and we cannot verify any of those accusations.
David says
Oh I got plenty of proof.times dates days,people,and googles transparency reports. So many lawyers want to take my case it’s hard to choose the most ruthless.get at em. Mf.feel me!!!!
Tiffany says
I would say Qlink is one to avoid. I just recently read they are another one busted by the feds although I’m unsure for what. However calling them is annoying because their phone system constantly cuts out & IF you get the option to request a call back instead of waiting on hold, the call back never happen. Alternatively, I tried calling from my landline & my mother’s mobile who has a different mobile carrier than I do & their phone systems still cut out. So I do know it is more than likely not my phones. I think the good thing they offer is all unlimited however you have to use a phone you already have or purchase one as they do not typically send you one.
Betty Ford says
What phone works with SafeLink .does straight talk work with safelink
Free Government Cell Phones says
This is a subject on which we always recommend that you speak to the service provider’s customer service team to make sure you get the most accurate information, Betty. We assume a StraightTalk phone will work with Safelink since they are owned by the same conglomerate. But please check to make sure. (By the way, love your clinic.)
Yuliana Bloomberg says
sent me a application for my friends and i
Free Government Cell Phones says
We are not service providers, Yuliana. This is an independent informational website. Enroll online or by phone using the contact info we provide on each service provider’s page. Here’s where you can find all the service providers in your state:
https://www.freegovernmentcellphones.net/states
Rrobert monreal says
May I get a iPhone?
Free Government Cell Phones says
Only if you qualify and enroll, Robert.
Tony Staten says
Tried to connect with assurance wireless, in my town (KCMO) tried explain that someone was using my info to get phones, also sent broke phone back but never recipe Ed a new one. Called costomer service always some one with broken English ask to speak to supervisor always get hung up. Now I can’t get a gov phone and can’t keep in touch with my daughter 3,000iles away she a covid survivor!
Free Government Cell Phones says
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Marvin flaig says
I’m looking to get a government phone
Free Government Cell Phones says
You can find all the companies and plans available in your state at this link, Marvin:
https://www.freegovernmentcellphones.net/states
Alica Higgins says
So why does the government give out the smallest size smartphones ever. I am grateful I can get a free smartphone, however I need a smartphone with a 7 inch screen or bigger. The smartphones they send out are way too small. You can barely see anything on the screen, and why have a camera in it, when it is too small for taking pictures. Is there a way I could get a free smartphone with a much bigger screen? If you can give out free smartphones, then you should be able to give out smartphones that have bigger screens and are easier to use. I am sure you guys don’t use tiny screen smartphones. Just because they are free shouldn’t matter. Would use a smartphone with a screen you could barely see, even if you got it for free. Probably not. So if you wouldn’t use it yourself, why would you give it out. To me it mide as well not even be a smartphone. I mean what’s the point. It is too small to do anything with like you can with a regular smartphone. If I could afford to buy a smartphone I wouldn’t even bother. But because I don’t have any money right now to buy a better phone. And I am in need of a phone, I will have to deal with it. It just really sucks. It’s like when I use to work in a restaurant, and the cooks would give me a plate of food, to bring out and the food didn’t look good, I would look at my cook and ask , would you eat this if you were a customer, they would say no. Then I would say if you wouldn’t eat it, then why would you serve it and expect the customer to eat it. So if you wouldn’t you use a smartphone with a small screen why would you expect anyone else to, free or not.
Free Government Cell Phones says
This comment moderator uses a small-screen smartphone. It does everything I need a phone to do. Yeah, people laugh at me because my phone is so small, but I don’t see a need for a larger one.
Mary says
Trying to sign up for free gov can u help me that’s
Free Government Cell Phones says
That’s what this website’s all about, Mary. Just click around and you’ll find all the info you need.
chelle williams says
Are there any plans to get free iphones
Free Government Cell Phones says
Each company offers a different selection of cell phone makes and models, Chelle. You’ll need to check out what’s available from each of the companies offering free government cell phone plans in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Michael Cozzi says
I would like to get a government 📱phone I get Social security, medicaid , link, can you help me
Free Government Cell Phones says
We provide all the info you need, Michael, but you need to help yourself by checking out all the plans available in your state, choosing the one that fits your needs best, then enrolling with that company. Here’s where you can find all those plans:
https://www.freegovernmentcellphones.net/states
Carrie Brill says
I had service with budget mobil my phone died completely it’s an old flip phone who can I get a new phone through?
Free Government Cell Phones says
You can re-enroll with any company that offers free government cell phone plans in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Loren says
I live in Spokane Washington. Where could I go to find a free government iphone.
Thanks
Free Government Cell Phones says
You don’t need to go anywhere, Loren. You can enroll by phone or by internet from the comfort of your own home. Here’s where you can find a complete list of all the service providers offering free government cell phone plans in your state:
https://www.freegovernmentcellphones.net/states
Brenda says
Where can I get a couple government phones at??
Free Government Cell Phones says
You can’t get “a couple government phones,” Brenda. The limit is one per household.
Nancy says
How do I reach someone to help me with my service? They gave me assurances but the phone will not connect. I have called 4 times with different “customer service people” for over 3 hours been threw all their “fixes” and still can’t get phone to connect and stay connected. I told them it was the phone. I would like to go with safe link any info. on how?
Free Government Cell Phones says
Sorry to hear about your poor service experiences, Nancy. But yes, it’s simple to make the switch. Here’s an article that tells you exactly how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Marcus Robinson says
I am a member of the Safelink program. I need another phone can I switch to your program to get another cell phone and what cell phones do you have.
Free Government Cell Phones says
We don’t have a program. This is an independent informational website. It’s easy to make the switch from one company to another. Here’s an article that tells you how:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the Lifeline plans available in your state. You can switch to any of them:
https://www.freegovernmentcellphones.net/states
Sherry says
I had my free phone stolen from my home. I didn’t save any paperwork (that I can find). I had not did much with it either. I got the phone # from my son and I have been trying to find the company via #. 304-691-****. Can anyone help. I’ve tried looking online with no success.
Free Government Cell Phones says
Two ideas. First, find our list of all the free government cell phone companies in your state. Call each company using the contact info we provide, to ask if you are one of their customers. You can find that list here:
https://www.freegovernmentcellphones.net/states
Second, visit USAC.org. It is the organization that governs the free government cell phone program and they may be able to help you figure out which service provider you use.
Amanda says
I lost my phone
Free Government Cell Phones says
Hope you find it.
terry malone says
ha ha LOL !!!!
Amanda B Nicholson says
I drop and shattered the screen on my phone. Had a new phone give to me. But the network is wcdna/LTE will this work for me. I have safe link
Free Government Cell Phones says
Only Safelink customer service can answer that question accurately for you, Amanda. Give them a call.
Dana S Payne says
Could you please help me Im trying find out my government phone number from the past
Free Government Cell Phones says
There’s no way for us to do that, Dana. Maybe if you call your former service provider’s customer service team, they can figure out a way.
Marquis Lane says
Which life line phone companies are on AT&T network and are hiring
Free Government Cell Phones says
We have no idea who is hiring and who isn’t, Marquis.
Terry Field says
I have Assurance Wireless. It is completely inept, phones which do not work, and a horrible customer service department. I would advise against them.
Lisa Thomas says
Am searching for a free government cell phone that offers flip phone for my dad. Any idea of which one does?
Free Government Cell Phones says
We would be surprised if you can still find a company that offers a flip phone, BUT check with each of the companies offering plans in your state to find out if they offer Bring Your Own Phone plans. When you find one that does, purchase a make and model of cell phone that is compatible with its nastional cell network. Make sure you confirm that the specific make and model is compatible BEFORE you purchase the flip phone.
LynNette Downs says
Trying to activate another phone to use with my free government issured phone. Assurance won’t allow me to use any phones in my possession. So many people use their own smartphones with this service. Why am I given the runaround when I am attempting to switch phones. The phone issued is too small for me to use. The phone I am attempting to use is a Samsung Galaxy S8 I refuse to purchase a phone through assurance because I am a senior citizen on a fixed income and I don’t have money to purchase any additional phones. This is a total hassle I have had to endure with Assurance and the free government phone.
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, LyNette. If we had to guess (and that’s all we can do in this situation), we would imagine that the phone you want to use is not compatible with the Assurance cell network.
Robert says
This is Mr Smith, Robert Smith, and I dropped my phone in some coffee, and need to know who my phone company is. This phone is a free govment phone and it’s number is 213948 ****
Free Government Cell Phones says
We have no way to know who your service provider is, Robert. You have two choices: (1) Call each of the service providers in your state to ask if you are their customer, or (2) Contact the USAC at USAC.org. They offer a service to customers like you who do not know who their service providers are.
Charles D Taylor says
I have Medicare out of work need a cell phone for job hunting…do not have a computer. Useing neighbors.need a fast response.
Free Government Cell Phones says
You need to enroll with one of the service providers in your state, Charles. This is an independent informational website, NOT a service provider.
Joy .ca shreiner says
Please advice how to get free cell phone for senior citicen. Thank you
Free Government Cell Phones says
Follow the same rules that everyone else follows, Joy. You can find everything you need right here on this website.
Jeffrey Dothard says
Please can you send me a free update apple Phone
I need one bad
Thank you
Free Government Cell Phones says
“We” can’t send you any kind of phone, Jeffrey, because we are not your service provider. This is an independent informational website. You need to contact your service provider’s customer service team.
NOYB says
Wow what a pompous prick you are
Free Government Cell Phones says
Well, this one is proof that you can’t please everyone. We gave a straightforward replay that we’re not a service provider and get called a foul name. C’mon, fella, at least save your criticism for one of those times when we actually snap and give a smart ass response.
Nelly says
Any providers offering non-smart phones? I miss the old school phones!
Free Government Cell Phones says
Lifeline service providers are required by law to provide smartphones. However, most of the providers offer Bring Your Own Phone plans, so you may be able to purchase an inexpensive old flip phone and use it as your free government cell phone. But before you buy any phone, make sure you ask your preferred service provider if that specific make and model of phone is compatible with its national cell network.
Jerry L Marcello says
i had a q link wirelees phone for the sate of md . it was stolen from my car i infored then that it was lost and ask foe a replacement . have not heard anything yet over 30 days
Free Government Cell Phones says
Phone customer service.
A phillips says
Thank you…need tele
D.Manley says
I have an Assurance phone had it for three days and it wont charge and wont turn on DONT GET IT!!!
Free Government Cell Phones says
Speak to your service provider’s customer service team, D. They usually replace defective phones that stop working so quickly.
Teri Andes says
I want to be a distributor in Virginia. How do I do this?
Free Government Cell Phones says
Contact the free government cell phone companies in your state to find out what their hiring processes are.
April Everett says
My phone is great thank you Butt. The company that I was provided with has no tower where I live my zip code is35553 help
Free Government Cell Phones says
Are you saying that you have no signal where you live?
Jen in Cali says
I suffered through 2 Assurance phones. Their customer service was OK, but their phones were awful. If the phone’s battery died, there was no bringing it back. I would try different chargers, but once dead the phones wouldn’t take a charge. I am going to try Access. Hopefully I will have better luck.
Free Government Cell Phones says
Our fingers are crossed, Jen.
April says
Different states give more talk minutes than other states. True or not
Free Government Cell Phones says
True. Oklahoma and California, for reasons discussed elsewhere on this site, give unlimited minutes in some plans.
Kimberly Brassfield says
Would Like A New Phone ..Mine was stolen never recovered.all the ads say free 5 inch phone. Gave all my info.was approved and they said I will only get a slim card. I’m complaining because I’m in desperate need of a phone.
Hello
. I hoping to get help in this matter. Please and thank you for your time. Miss Kimberly Brassfield
Free Government Cell Phones says
We are not your service provider, Kimberly. This is an independent informational website. Have you spoken to your service provider’s customer service team or checked its website to see if it offers a “Your Status” update function?
Kimberly Tate says
Do they ask for s.s. number,?
Free Government Cell Phones says
Yes.
Frances McIntosh says
Quick question: Any info on who has the best customer service?
Free Government Cell Phones says
A better question would be who doesn’t have the worst customer service, Frances. We hear nothing but complaints about every company’s customer service.
Kimberly Brassfield says
I am looking for a respected company.one that doesn’t false advertise… The advertisement stated a free 5 inch phone.If I qualify
I filled out the application. And I did qualify but they said I would only be sent a GSM SIM card. No phone. I am a Heart Atient and I have other health issues And these companies are in the wrong by not sending me a New Phone. My other phone was stolen.i never got it back
Please help me to find a New company that will send me a phone. Please and Thank you for your time.Miss K.Brassfield.yes
Free Government Cell Phones says
It’s impossible for us to recommend one company over another, Frances, but check out the comments readers have left regarding the various companies to get a sense of which companies are preferred. But we need to warn you that even that won’t help, because signal strength varies so much from one area to another.
Frances McIntosh says
Thank you so much for this list! When I got a Lifeline phone three years ago there was *nothing* like this. I had to figure it out on my own–which was very not easy! I’m thinking of switching companies (there are *no* bumper cases available for the replacement phone they sent, and with poor coordination it’s too risky using it.) So this piece and the one on “bring your own phone” options are very useful.
Free Government Cell Phones says
It always feels good to be appreciated, Frances.
Janice Sanders says
What Company offers the most free minutes?
Free Government Cell Phones says
You can easily check the plans offered by all the free government cell phone companies in your state at this link:
https://www.freegovernmentcellphones.net/states
Brya Marble says
My phone company Tag Mobile, i just barily got this service two months ago. . since i got the phone i have had nothing but problems. Like my phone temp is really hot. My data being used when im not even using it. My phone would shut off and freeze and restart all the time. Has to remove the battery to get my phone to stop. I put my sim in a different phone and it was working till yesterday. My phone wont make calls or texts or get my internet becouse my Data conection and voice connection and my internet conection all say locked.
Free Government Cell Phones says
We would have been complaining to customer service and demanding a replacement phone long ago, Brya. Call 6-1-1 on your free government cell phone to speak to customer service.
Laura says
Has anyone successfully ported number from Qlink, acquiring their account number and pin?
Free Government Cell Phones says
Readers? Anyone have an answer for Laura?
Darlene says
Help…I cannot afford a computer or anything that needs to be connected the internet as I cannot afford to have internet service so how would I be able to use a free wireless cell phone and I could surely use a wireless cell phone? Please advise. Thank you… You may respond to this computer mail address ********@frontiernet.net,
address it to Darlene Thank you
Free Government Cell Phones says
We’re going to answer your question in two different ways, Darlene. First, you can get a free government cell phone AND low-income internet. You can find all the free government cell phone plans offered in your state at this link:
https://www.freegovernmentcellphones.net/states
Then you need to visit our other website, CheapInternet.com, to find all the low-income internet plans available in your area. Here’s where you can review them all:
https://www.cheapinternet.com/low-income-internet
Rosa says
Budget mobile is no longer offering this service. The website states that the information on the site is no longer valid.
jerry says
Some of these goes thru other carriers such as tmobile Verizon. Question is which one of them goes thru Verizon
Free Government Cell Phones says
Here’s an article that has that info, Jerry:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
William Loney says
I need to get a hold of q link in Nevada I need a new phone or something trafer to my other phone
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and you’ll be connected to customer service.
Roger says
Do anyone have any information on Airvoice?
Beverly says
What will it take for QLink to be dropped from the Lifeline Program.
Free Government Cell Phones says
We think that subpoena-ing a BIG name entertainer should do the trick.
Linda says
Hi great site; thanks for putting together. Until I found this site, I did not realize I could get away from Safelink, They have the absolute WORST customer service (and I should know–I have AT&T internet for a specific reason). Is there a 2017 ratings chart available? It looks like Assurance and Access might be good to investigate further?
Again, thanks.
Linda
Free Government Cell Phones says
Long ago we realized that it was impossible for us to put together a good ratings system. There are just too many variables depending on where you live.
Rmad says
I would advise against going with assurance wireless, i currently have them. I have had 15+ replacement phones and 3 different brands, constantly get lied to, hung up on, refused supervisor/manager, constant phone issues including not able to make/receive calls. I was even lied to since i was having non stop problems after a few months, i was told that i could switch to a different lifeline carrier within 24-72hr, i had csr double check and they were certain i could with no problem, so come to find out i could not, so then i had to spend 2 weeks dealing with their main office to reestablish service. I had to re sigb up, so im stuck with em for an extra 4 months. I have been lied to by every department in the company, multiple times, and it doesn’t end. They have exhausted all of their resources to resolve the issues i have, but i found others online, they didnt help either. Safelink is connected to tracfone/at&t, assurance is connected to virgin mobile/boost/sprint/nextel, and the fbi owns nextel. Look into BBB complaints for any company! I reported assurance to the bbb, and attorney general and got zero resolution, even spoke with executive service analyst from Sprint and she lied over and over again.
Pookie says
I’m with Rmad, they are exactly as you’ve said. First they are absolutely rude, they constantly lie to you & they refuses their name as an employee.. Only because they know their wrong for the hassle they are putting customers thru & don’t wanna be held responsible! I’ve had my problem with my assurance wireless for a whole entire month now…&yes prios off & on numerous phone etc. Every call I’ve made they”LIED”!! AS A SUPERVISOR,MANAGER OR SALES REP. ITS LIKE THEY TRAIN THEM TO LIE TO US BECAUSE THEY FAIL TO TAKE CARE THEIR “OWN” TOWER, INSTEAD …WAITING TO PING OFF OF ANOTHER. They told me to drive 20-30 miles away from where it SHOULD work from, as I ordered it from this same address,that they are saying has no network connection @!…lol really!! Hows that’s,when all alone its been working in this same physical place.smh…O.k.,so I done that also, did it work?!… “HeCk No!!…. Then the supervisor asked to drive BACK to my house so I can be still…I’m like are you guys listening to urselves?!…its totally absurd!!! Did that work either..lol….NO! I asked them would they compensate my petrol for the blank trip i made for NO apparent reason,plus being on phone with them @the same time for TWO freaking hours& still NO network connection. They need their own tower since the government pays for ALL these phone services FOR ” GOVERNMENT ASSIST THAT QUALIFIES” with the millions of customers they have, its a rip off to give your personsl info & can’t use the device!! For a month! …. Something needs to be done about ASSURANCE WIRELESS FIR CERTAIN, cause they’ve been doing this for YEARS now,& can only repeatedly apolo’LIE! Still no solution for “THEIR” on goin problem.Supers in all, its all a fabrication.
I’m not really a poster on comments, but I had to let “EVERYONE” know, this is what you will get from them & as the yrs go by, they’re worsening!.
Randy Rice says
I would advise against assurance wireless also , I’ve had three of their phones and they are nothing but junk , they dont work right at all , sometimes it hangs up by itself sometimes you cant make calls because the screen goes blank I could go on and on about the problems ive had with their phones but trust me they are junk , then when you try to call for help they act like you did something wrong to make it happen lol , I’m a computer tech I know how to use a smart phone they are junk .
Sherman says
I dont have any cell phone no old ones or anything. So how can i get a new free phone with minutes.
Free Government Cell Phones says
That’s what this website is all about, Sherman. First thing to do is figure out if you qualify. Here’s an article that tells you all the ways to be eligible:
https://www.freegovernmentcellphones.net/basics/qualify
Renita Dixon says
Need a free phone
Free Government Cell Phones says
Then you need to apply for one, Renita.
James mcmurran says
I’m in Missouri, my Obama phone is 2 years old and currently active.
1) when I try to make a call it reads”Sim card is not inserted”. This just started one day without any provacations. I took the Sim card out and reinserted it same thing.
2)I don’t know what to do. When I call my cell phone it goes straight to voice mail also I don’t want to loose my existing cell phone #314-398-****.
3) I’m unable to retrieve my messages.
I need a new phone or Sim card but I can’t find out where to take it.
Frustrated and lost, please assist.
Free Government Cell Phones says
Call 6-1-1 to speak to your current service provider’s customer service team, James. Or you can switch to any other free government cell phone service provider in your state. Here’s where you can find a complete list of those companies and plans:
https://www.freegovernmentcellphones.net/states
You can keep your current phone number simply by telling the new company’s customer service rep that “I want to port over my current phone number.”
Finally, here’s an article that will tell you how easy it is to switch from one company to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Maria Hernandez says
I already has a line, but my phone is very small and I has problem when I text, my question is where a have to call to request one of the big touch phone? if somebody can help me will appreciate .
Free Government Cell Phones says
Check into your service provider’s BYOP (Bring Your Own Phone) program. In case your provider doesn’t offer the type of phone you want, you can go out and buy your own and use it as your free government cell phone device. Go to your service provider’s website and check out the phones it offers, or call 6-1-1 on your free government cell phone to speak to customer service.
Rita garcia says
How can I find out what company I’m with its with t mobile and my number is 661 436 ****
Free Government Cell Phones says
Just call 6-1-1 on your free government cell phone and your service provider’s customer service team will answer.
Stephen Mull says
We tried that but it says unable to connect our number is 870 830 ****
jason rhodes says
free phones
Free Government Cell Phones says
Absolutely.
Bob arthur says
I had a qlink phone it got wet 3drops of snow the screen went black, anyway the want 25 doll for a replacement phone witch I don’t have.safelink has a lot better plan they also give extra min to veterans qlink doesn’t anyway cannot use slink (no working phone) and want to switch to safelink can this be done? They also support veterans
Free Government Cell Phones says
Yes, you can switch Lifeline service providers if you are eligible to switch. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Rhonda Howard says
I’m needing to transfer my SafeLink number to a traface it’s A ZTE Android phone I’ve been trying to do this for days
Free Government Cell Phones says
Have you contacted Safelink customer service to find out if that make and model is compatible with its national cell network?
Robert Hammie says
Please email me an application for a free cell phone.
Free Government Cell Phones says
Can’t do it, Robert, because we are NOT a free government cell phone. This is an independent informational website.
Pamela Halvorson says
Any of these companies provide phones big enough for visually impaired?
Free Government Cell Phones says
Absolutely, Pamela. Here’s an article that tells you all about it:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Don says
How do I drop one carrier and go to another?
Free Government Cell Phones says
Lots of people ask that question, Don. So here’s an article we prepared that explains the relatively simple process step-by-step:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Hazel Gill says
Why can’t I find a gov. Free phone service in my area 76627 Blum, Texas I’m not sure I can get a gov. Phone but I sure would like to find out I’m on SS
Free Government Cell Phones says
Have you checked with all of the Lifeline free government cell phone companies doing business in Texas? If not, check them all out at this link:
https://www.freegovernmentcellphones.net/states
Louise Ingebrethsen says
Safelink Wireless is definitely a LOSER in my book. Last year I had to send them info several times, and talk to them on the phone several times, and wait many many weeks, and I still never got a phone. Their website didn’t say that you need to send your SS # but over the phone they told me I need to send a copy of my SS card, which I thought was odd, but I sent it with my # blacked out and they wouldn’t accept that. Then 2 representatives told me that they ‘don’t’ need a copy of my SS card and I still never got my phone, and finally just gave up They really don’t know what they’re doing over there, aside from the fact that they ALL have thick Spanish accents. I wouldn’t be surprised if they are committing fraud.
Rmad says
Just like assurance wireless, safelink customer service is in the Philippines. Ive had both companies. The reception was better with safelink but neither of their csr’s really know what their doing, look up how they stand with the better business bureau -BBB, and check complaints
jody maxwell says
Q link is a fraud. I sent required information 4 times and they are still asking for the same information. They told me to call and talk to a representative, but there is no way to do so. Also Assurance wireless was supposed to mail me an application twice and have never received it. I am on disability, low income and participate in government programs. No one seems to want to help.
Free Government Cell Phones says
It shouldn’t be that difficult. Find a list of all the free government cell phone companies offering plans in your state at this link, Jody:
https://www.freegovernmentcellphones.net/states
Go down the list and call each one until you find one with competent customer service who can and will help you.
Rmad says
Sometimes you have to say -live representative/representative, or push zero multiple times. Ive had service with both safelink, assurance neither are very good in my opinion. TO EVERYONE THAT HAS UNRESOLVED ISSUES WITH ANY COMPANY… PLEASE CONTACT YOUR LOCAL BBB AND FILE A COMPLAINT. So many companies are getting away with treating consumer like trash, because people dont do enough about it. Any of the applications for these lifeline carriers is easier, faster if you do it online.
Joan DiGiamo says
I have an Alcatel Safelinks government phone and it stopped working. It won’t take a charge. Please help me. Thank you.
Free Government Cell Phones says
We can’t help you because we are not your service provider, Joan. This is an independent informational website. You need to contact your service provider’s customer service team.
Rmad says
If you can use someone’s phone 1-800-977-3768 they may be able to provide a free replacement, as long as your still under warranty. Dont let them push you arround, insist on supervisor, and or report them to the BBB
Deborah A Large says
Don’t ever go with Qlink I never was able to get their phone yet they still have my account & I’m sure they r getting paid for it which is fraud I have sent many many messages u can never reach anyone to talk to never call back emails r about nothing u Tex to them Deborah Large
Rmad says
Report to the BBB, attorney general
Brree says
budget mobile is no longer in service
Free Government Cell Phones says
We’ve reported that story several times, Bree. Here’s an article that will give you all the info:
https://www.freegovernmentcellphones.net/how-do-budget-wireless-customers-find-a-new-lifeline-phone-company
Virginia Grenier says
How do I find a free government cell phone service that works in my area?
Free Government Cell Phones says
Here’s where you can find a complete list of service providers and plans available in your state:
https://www.freegovernmentcellphones.net/states
However, signal strength is a completely different issue. Check with friends and neighbors to find out which national networks they are on and which ones have the best strength in your area. Then check this article to see which of those networks are used by the service providers in your state. Voila! Combine those two things and you’ll know which service provider(s) to go with.
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
Tammy Brewer says
Is boost Mobile compatible with qlink
Free Government Cell Phones says
Contact Q Link customer service to get the most accurate answer.
Rmad says
Maybe assurance wireless, as they are affiliates
kedry says
H8. I live in a rural area where service is very limited. Only verizon, us cellular and trakfone up here…. I know that assurance stopped at Santa rosa. Anyway to find out if any will have service in so Hum? Thanks
.
Free Government Cell Phones says
Here’s an article that tells you which cell networks are used by each of the free government cell phone companies:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
Bobbi says
I am inquiring about an 18 yr old who has very limited income, no car, no phone, & lives with an abusive parent. He does work a minimum wage job
Please advise me how he must go to apply for free cell phone.
Thank you
Free Government Cell Phones says
He may have a problem. Eligibility for the program is based on “household” income. So if one or both of his parents work for a living, their income is added to his minimum wage income to determine household income. If it’s over a very low level, he will not qualify.
But just in case, here’s an article that tells you all the ways to qualify:
https://www.freegovernmentcellphones.net/basics/qualify
Rick says
Has the Federal Gov’t ever investigated QLink Wireless?
Free Government Cell Phones says
You may find this hard to believe, Rick, but the FCC and Justice Department do not share that kind of information with us.
Beverly says
Sad.
Free Government Cell Phones says
🙁
Rmad says
Check with the BBB and attorney general consumer complaints dept for any problems reported in the last 3-5 years
Leslie says
When was the last time your info was updated to compare phone companies and their free phones?
How often and when do you update the info?
I need to get a new cell with alot of texting and do qualify.
Free Government Cell Phones says
Check out all the current plans available in your state at this link, Leslie:
https://www.freegovernmentcellphones.net/states
Cheryl Wilbert says
How can I get one of the free phone
Free Government Cell Phones says
Read this article to find out how to get started, Cheryl:
https://www.freegovernmentcellphones.net/basics/qualify
Lynn George says
Assurance should be fined by the FCC because in 2016 they got millions to switch over to them promising Smartphones…..recently even their representative told me that she was sorry that they did lie about that just to get customers….I would consider that FRAUD. It took 3 weeks for my phone to work….and then as a brand new phone the battery didn’t keep charge even if i didn’t use it….it was dead within a couple hours….touch the phone it turns off…..the wires became loose on the charger….just useless junk. I went from worse to worst.
Free Government Cell Phones says
If your problems don’t get resolved, Lynn, you should file formal complaints. Here’s an article that tells you exactly what steps to take:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Karen Ripley says
Looking into free government phones. I got a Qlink but it has a really weak strength. Looking for one that well work better in Jackson,Michigan area.
Thank you Karen Ripley
Free Government Cell Phones says
We have no way of knowing which company has the strongest cell signal in your area, Karen. Try checking with your neighbors to find out who has the best signal strength and then sign up with a Lifeline company that works on that network.
Rick says
Karen:
I do not wish to dampen your spirits. I’m guessing the problem is with the phone you have received from QLink. They are notorious for providing defective, second-hand cell phones.
Beverly says
TRUTH
Free Government Cell Phones says
JUSTICE AND THE AMERICAN WAY.
Laura Zingheim says
Which companies have large cell phones…I have trouble seeing the smaller screens
Free Government Cell Phones says
We assume you’re asking which companies offer smartphones, Laura. If that’s the case, there’s good news because all new customers receive smartphones. You’ll get one from whichever company you enroll with. Here’s where you can find a complete list of Lifeline free government cell phone companies in your state:
https://www.freegovernmentcellphones.net/states
Travis says
Is airvoice wireless any good I have it and haven’t had many problems its threw,AT&T but does seem to lose service a lot even sitting at home but comes right back on
Free Government Cell Phones says
It’s impossible for us to know what the signal strength will be in any particular local area, Travis.
Adriane Day says
Does Qlink Wireless use Sprint for the carrier?
Free Government Cell Phones says
Here’s an article that will tell you which networks are used by each of the major Lifeline companies:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
Beverly says
Yes
Jack says
I just wanted to know where I can find a pysical Location of where I could apply for a phone. And where I could go should a problem arose with a phone.
Free Government Cell Phones says
Very few of the free government cell phone companies have physical locations, Jack. You’ll need to enroll online or by phone.
If any of our other readers know of companies that have store locations, please let Jack know. (Are we correct that you are in Arizona, Jack?)
Edward says
Florida
Free Government Cell Phones says
How do you know what state Jack is in, Edward?
Philip Penenpede says
Free cellphone offer
Free Government Cell Phones says
Yup.
George says
Why would a companies rank based on revenue and customer size be relevant? Example, if you look for customer revues for your #1 company, Safelink Wireless, you will find hundreds of complaints all about customers not getting the services advertised.
Would not customer satisfaction be the real indicator of a company’s legitimacy?
Free Government Cell Phones says
Maybe you can put that chart together, George. Please send it to us when it’s completed and we’d be happy to publish it.
Rmad says
All companies including websites, dr. Offices, hospitals are businesses and only do what they get paid to, no more but maybe less
Miriam Irizarry says
I have TMobile smart phone and on the web site that I can use it to transfer my government phone, but when I tried to transfer my number to the smart phone it didn’t work. I called and the representative said he couldn’t do it. How can I get it done because I have trouble seeing small print on the small screen on the phone I have now.
Free Government Cell Phones says
The first question is, is your smartphone compatible with your service provider’s cell network? Not all cell phones are compatible with all networks. That may be why the rep couldn’t do it.
john says
I live in Texas 76258 and supposedly Safelink is rated way up there…if that’s the case why don’t they service my area?
Free Government Cell Phones says
A cell phone company can only service areas that are covered by its cell tower network, John.
Heather Harms says
How can i find out who i have an account with. assurance wireless says i have another account with another company and that i have to cancel one first. and how do i get in touch with them. also would like to know who carries the best phone
Free Government Cell Phones says
If that’s what Assurance actually told you, they are incorrect. Here’s where you can read the exact procedure to be used in switching companies as per the USAC:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
DOROTHY BIERSDORFF says
I do not reccomend ASSURANCE WIRELESS, It has been over 30 days without my phone service! I recieved my recertification notice 5 days after my renewal date ended! I could not recertifiy using my home phone, cell phone, on-line or custlomer service! I was told twice a recertify application was mailed and never recieved it! I was told I was recertified and should recieve my phone in 10 days, it was never recieved! I was told a manager would call me with in 24 hours, that never happened! This has been going since May 25th, 2017! I AM DONE WITH THEM! I DO NOT FEEL ASSURED BY ASSURANCE WIRELESS! THE BLAME SHIFTING, THE LIES, POOR CUSTOMER SERVICE AND THE RUN AROUND!
Rmad says
Please report this to the BBB, and attorney general consumer complaints. We can help our selves by reporting companies the do us wrong, when the companies fail us
Jorge Gonzalez says
How can I take out my Sim card and put it on a other phone that was passed down to Me on my Motorola
Free Government Cell Phones says
It’s impossible to answer that question without knowing more, Jorge. Not all cell phones are compatible with all cell networks, so you need to speak to your service provider’s customer service or tech support team to get an accurate answer.
misty taylor says
I change my sims from my vrokeing lifewiress phone to a new life wireless blue phone and my data don’t work what can I do to make it work???
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team.
STUART HASSEL says
I really do appreciate all of the work that went into putting those ratings together but one rating that I did not see which would have meant most to me above all of the others would be the number of “complaints” that each company had. Next to that, the most useful would be the amount of fraud that each company has committed. Thank you very much for all of this. – Stuart
Free Government Cell Phones says
We don’t know where those numbers would be available, Stuart.
Eve says
Mucho gracias (many thanks) for all the great info you provide on this website!
Free Government Cell Phones says
And mucho gracias for your comment, Eve.
Jennifer says
Is there any place in Milwaukee that people can go and get phones on the spot or set up if they have all of their verification. It can be difficult for some people I help when they are homeless to obtain there. I know occasionally I see those people driving around in cars but I wanted to know if there was a location they could get one then and there.
Free Government Cell Phones says
There probably are, but we don’t know where they are on any given day, Jennifer. And we wouldn’t recommend them even if we did know. There have just been too many cases of fraud and abuse originating at the street tents and booths. Please enroll online or by phone from the safety of your home.
Jasmine S Duff says
I lost my government phone. I’m not sure which company I was with due to me signing up for the phone may 2016. During a fair in Hartford City, Indiana. What or whom may I contact to get that phone turned off to get another phone ??
Free Government Cell Phones says
The only way for you to find your company is to call each Lifeline company in your state one-by-one to ask if they are your service provider. They will be able to tell by your name, address, phone number, social security number, etc. Here’s where you can find the list in your state:
https://www.freegovernmentcellphones.net/states
John Legitt says
My daughter has a qlink wireless phone. Can she use a regular cell phone that takes a SIM card.
Free Government Cell Phones says
It depends on the make and model of the phone, John. Not all cell phones are compatible with all cell phone networks. You’ll need to contact Q Link’s customer service to find out if your particular phone will work with its network.
Lilian Li says
I lost my free phone two days ago. I only have the phone number. I forget it belong to which company. How can I find out and report to them?
Thanks !
Free Government Cell Phones says
This is not an infrequently asked question. In fact, Lilian, you’ve inspired us to add it to our FAQ page. Unfortunately, you’ve caused yourself a problem that isn’t easily solved.
First you need to go to our “States” page and click on your state. Here’s a link to that page:
https://www.freegovernmentcellphones.net/states
After clicking on your state, you’ll find a complete list of all the Lifeline free government cell phone service providers in your state. The only way to get your question answered is to click on the top name, call customer service and ask if you are a customer of that company. They will know based on information like your name, address, phone number, social security number, etc.
If the first company is not your service provider, call the second one. Then the third one. Then the fourth one. Eventually you’ll hit paydirt and find your service provider. Hopefully you live in a state with very few service providers, which would make your task much simpler.
Shirley Plummer says
I have a phone through bluejay wireless. And I can’t even get it to turn on .I have a medicaid card and that was how I got it . I can’t call and schedule dr.s appointments or even keep up with family . Please help me find a good phone that works . I would like a smartphone if its possible
Free Government Cell Phones says
First thing you need to do is contact Blue Jay Wireless customer service team to talk about an upgrade, Shirley.
Nancy Lee Garrett says
I got a phone from Cintex Wireless, don’t ever go with them, they are horrible the phone never works right and when I have problems customer service doesn’t pay attention. I hate them!! Now the phone is not working at all. One time I was complaining to customer service about how the phone was not working properly and the person said, “Well it’s a free phone.” My response was “What does that mean, It doesn’t matter if it works, because it’s free.” I don’t want to be with Cintex Wireless any longer. I want to go back to Safe link.
Mary says
I got a phone through Assurance Wireless, and it arrived with a sticker on the phone and the box saying that it could cause cancer.
Free Government Cell Phones says
How about if you give us an exact quote, Mary. We’d love to know the exact wording.
Clarence Ressel says
I have a smart phone through Q-Link. I have trouble using the phone, because I get arthritis in my hands, therefore I need a flip phone, which Q-Link does not have. If you know of a company that has flip-phones, please let me know.
Free Government Cell Phones says
Here’s where you can find a list of all the service providers in your state (and their contact info), Clarence.
https://www.freegovernmentcellphones.net/states
You’ll need to check with each of them to determine if they still offer flip phones. We doubt if you’ll find any because the older flip phones are being phased out in favor of newer smartphones.
Cristin says
Budget mobile issued my mom n law a flip phone however it was about two yrs ago. Also I think possibly safe link
Free Government Cell Phones says
Contact customer service at those two companies, Cristin.
Curtis Litzler says
Hello.
I live in RI. I am also a single low income adult. With ebt, Medicare, Medicaid. Am I eligible for a free phone?
Free Government Cell Phones says
Here’s an article about all the ways to qualify, Curtis:
https://www.freegovernmentcellphones.net/basics/qualify
And here’s where you can find all the Lifeline free government cell phone plans in your state. Check them all out carefully to find the one that fits your needs best (most minutes, most texts, most data, best smartphone, etc).
https://www.freegovernmentcellphones.net/states
Rebecca Margiotta says
Is there any organization that rates the quality–speed, coverage, customer service, quality of phones–of the service providers? I have crappy service and am in the process of changing providers. What a hassle! Used to be able to sigh up with another before ending one at the end of the month. Can’t do it over the internet, have to call them, which for me means I have to go to a landline or to a friend who has unlimited so I don’t use their minutes while on hold for the “next available”. Now I have to wait and am at the mercy of the provider to upload the cancellation to the database. What happens if the original provider drags their feet? I have no landline so this is an important issue for me.
Providers should have to reveal their speed and their coverage strength, not just that a certain area is covered but what is the speed? Even poor, fair, good, excellent added to the map of coverage would help. I have Q-Link service/3G smartphone that seldom gets more than one bar on 3G! Calls drop, speech breaks-up. The phone even connects with the provider’s website w/o me directing it there!! Thereby using up the 500mb of data before I even know it. I’m a disabled professional who could design a better program if only they would let me!
I also wish there was a program for free/reduced price land lines. I can afford a small prepaid mobile before I can afford a landline, even with the current Lifeline discount. So if one has no landline and crappy service, the government is paying for crappy service in some (many) cases. I wonder if the new President will abolish this benefit? I know there are many individuals who don’t need the service but do it because it’s free. Then they get a fancy high-tech plan and use the free one when they run out of minutes. It’s like the teacher holding all the class in for recess because one or two students mess up. Thanks for letting me vent!
Rebecca Margiotta says
Is there any organization that rates the quality–speed, coverage, customer service, quality of phones–of the service providers? I have crappy service and am in the process of changing providers. What a hassle! Used to be able to sigh up with another before ending one at the end of the month. Can’t do it over the internet, have to call them, which for me means I have to go to a landline or to a friend who has unlimited so I don’t use their minutes while on hold for the “next available. Now I have to wait and am at the mercy of the provider to upload the cancellation to the database. What happens if the original provider drags their feet? I have no landline so this is an important issue for me.
Providers should have to reveal their speed and their coverage strength, not just that a certain area is covered but what is the speed? Even poor, fair, good, excellent added to the map of coverage would help. I have a service/phone that seldom gets more than one bar on 3G! Calls drop, speech breaks-up. The phone even connects with the provider’s website w/o me directing it there!! Thereby using up the 500mb of data before I even know it. I’m a disabled professional who could design a better program if only they would let me! I also wish there was a program for free/reduced price land lines. I can afford a small prepaid mobile before I can afford a landline, even with the current Lifeline discount. So if one has no landline and crappy service, the government is paying for crappy service in some (many) cases. I wonder if the new President will abolish this benefit? I know there are many individuals who don’t need the service but do it because it’s free. Then they get a fancy high-tech plan and use the free one when they run out of minutes. It’s like the teacher holding all the class in for recess because one or two students mess up. Thanks for letting me vent!
Free Government Cell Phones says
Vent to your heart’s content, Rebecca. We wish there was some organization or governmental body that did the things you suggested, but there isn’t.
Rebecca Margiotta says
Well, if Trump doesn’t cancel the program, maybe the gov will be looking for a smart woman who can work from home, design a website, and collate at least reader’s/user’s experiences. I’m going to check YELP! Maybe they would conmsider adding the category, lol. Thank you for your immediate.
Lakota Adelsperger says
Qlink wireless is the most horrible phone I have had thus far. I also have the zte that they give you cannot get on the internet. I have really bad service for no reason I am just so sick of this phone. I would like to sign up for a new one but I cannot get a hold of customer service so can I sign up for someone else’s service and just not have this one turned on at the beginning of the month. I mean what do I do.
Free Government Cell Phones says
Keep one thing in mind, Lakota. You cannot switch service providers unless you’ve been with your current provider for at least 12 months. Assuming that you’d been with them that long, you can contact any other service provider in your state to enroll. Here’s where you can find all the providers in your state:
https://www.freegovernmentcellphones.net/states
Xochitl says
My phone broke and it doesn’t work
Free Government Cell Phones says
Here’s an article that addresses that exact issue, Xochiti:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Dana says
I am inquiring for a elderly relative….She has what she calls a free gov phone but says she can only call certain times of the day and that when she tries to us it she always get 911…..Can it be used anytime of the day and call any number? Would she need to reapply or sign up again since she has not been using it? Please advise.
Free Government Cell Phones says
Sounds as if there’s something wrong with her phone, Dana. Lifeline free government cell phones do not come with day and hour usage restrictions. They should work 24 hours a day. And, yes, they can be used to call any number.
It’s possible that she forgot to do her annual recertification, so her service has been cut off. If the phone works, you should call 6-1-1 to get her service provider’s customer service team. They can tell you the status of her account.
If her service has been terminated, you can re-enroll with her former service provider or you can look for the silver lining in this situation and enroll her with another company that offers an even better plan (more minutes, more texts, more data, a smartphone, etc). You can find a list of all the free government cell phone companies in your state at this link:
https://www.freegovernmentcellphones.net/states
LINDA says
All phones are restricted to 911 calls only if they are not activated. She may not have gone through the activation process?
A.A. says
Q-Link customer service either DOESN’T exist at all, or is so bad – I have never been able to reach them, or find a number where I can actually get ANY service. I hate the phone they sent. Since it is a ZTE brand smart phone (which was lost & then later recovered, which I had to pay $35 for – but am now STUCK with the original phone and unable to receive a refund) I tend to believe that Q-Link is responsible for the unusable “typical” state of the phone. Q-Link service and their overall inability to contact ANY SORT OF CUSTOMER SERVICE makes this carrier “unfavorable” as far as my experience with this company. I am especially unhappy that I am not allowed to “roll over” unused minutes. Though I have a supposed “smartphone” it is NOT usable unless you are connected to a WiFi service. Even with WiFi – the phones performance is so bad – it is all but impossible to connect to the Internet. I have a “hunch” that Q-Link will likely face problems with the government in the future for activities LESS THAN APPROPRIATE – as discussed on this website involving other carriers. I dislike Q-Link and what I consider shoddy services. I am unfamiliar with the state which I currently live in and am unable to use GPS guided apps to help me get to doctors appointments and other services I need. My overall opinion of this service – typically referred to as an OBAMA PHONE – is more often a scam than not, in my opinion and experience. I don’t believe this government sponsored program will survive the current President of the United States administration once he realizes it’s existence. So “pariah” companies such as Q-Link will eventually cease to exist at all! If ANY of these providers were actually REAL cell providers – they would have “actual real” other services. The ONLY company that does is T-Mobile. The astronomical charges for additional minutes or over-use of allotted minutes is a clear indication of what I personally feel amounts to a continuing criminal enterprise – which falls under violation of the RICO statutes. All of these companies will likely not survive the current President’s tenure – and my guess is that this program will completely cease to exist. President Obama had good intentions in establishing this and other programs for impoverished Americans – but the haste and lack of adequate regulation’s surrounding these programs have allowed the atmosphere of “legal criminality” to make these programs the continuing criminal enterprises which I consider them to be!
Miriam Irizarry says
I have had a Obama phone since they started and I’m in Upstate NY. I have good service with it, the only issue I have is my son gave me a TMobile smartphone and the representative said he couldn’t do it, but TMobile is on there list.
Beverly says
File a complaint with the AG against the owner of QLink Issa Asad of Quadrant Technologies. That should get his attention. Tell him there are several hundred customers that his employees keep screwing over.
Judy says
I receive SNAP benefits in AR how to apply for a free cellphone and /or computer
Free Government Cell Phones says
Check out our complete list of free government cell phone service providers for your state here:
https://www.freegovernmentcellphones.net/states
Check out all the companies carefully to find the plan that works best for you (the most minutes, texts, data, smartphone, etc) and then enroll with that company using the contact info we provide on each service provider’s page.
Lisa says
Safelink
I have safelink. i forgot my ID enrollment number. safelink did give my number after about 7-8 times but there was no place to ask a question. I don’t want a smartphone. They are no use to me. I have cerebral palsy and I need a phone that I can use. my question is If I ask for a flip phone will safelink drop me? the small phone that safelink first sends you is a little too small. I need one with buttons a little larger.
Free Government Cell Phones says
No, Safelink won’t drop you as a customer just for asking for a different phone, Lisa. In fact, virtually every Lifeline free government cell phone company has special programs for disabled customers. They refer to them as phones for the hearing/vision/speech-impaired, but you should qualify. Here’s some information on all the companies and their policies, but you should contact customer service to ask. Since you’re having trouble getting through by phone, try using Safelink’s online email form. Here’s that article:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Jonathan says
I used to use Assurance Wireless and was generally very content with the device provided, as well as the quality of the customer service. Calls to the customer service line were a user-friendly experience, and interactions were always clear and audible regarding communication skills. My device required replacement on a couple occasions and they were completely willing to accommodate my needs. I enjoyed the Assurance Wireless experience. I would compare it to my previous experiences with T-Mobile.
I recently swapped to the Safelink/Net10 group, and have been upset ever since.
The customer service automated phone service is a huge waste of time and smarts. That system needs to be rearranged and streamlined to get to the goal of reaching Tech Support. On the positive side, as soon as the automated prompts complete at the Tech Support option eventually, calls are connected to a representative within a couple seconds, every time. That’s great! However, the customer service representatives are communicationally inadequate. Way too much beating around the bush, and probably some pretty drowzy attention spans on that end, and there is always a language barrier distorting the communication process.
This is a drag to endure, however, Safelink is the best option for plan benefits that include unlimited calls and messaging, and it offers the best data package. The bonus is that Safelink allows the Bring Your Own Phone option. Net 10 finally decided to withdraw their BYOP SIM Activation kits from retailers(that were marketed at about $50) to offer that same process for $1 from their website. Great decision, Net 10!
Looks like Safelink is winning the race. I imagine that could afford them some flexibility to improve on the call center training improvements necessary.
nizel tan says
Can i have a free celphone plz.
Free Government Cell Phones says
You can’t get one just by asking, Nigel. You must apply for and be approved by one of the Lifeline Assistance companies operating in your state. Here’s where you can find a list of all those companies. Check them all out carefully to find the one that offers the plan that suits you best (more minutes, more texts, more data, etc):
https://www.freegovernmentcellphones.net/states
Stacy Stewart says
I would like to get a cell phone please. Just don’t no how to . I need some help
Thank you Stacy Stewart. And I am on food stamps answer medical
Free Government Cell Phones says
It sounds like you qualify, Stacy, so here’s an article you need to read. It will tell you what to do:]
https://www.freegovernmentcellphones.net/basics/how-do-i-get-a-free-phone
dave says
Hello. i have tag mobile and i cannot stop the voicemail feature. I believe technicians are not allowed to tell you that it is mandatory. Yes, i have repeatedly tried to cancel it from the handset and it cant be done with my phone. Do you know of any carriers that allow you to stop voicemail?
Free Government Cell Phones says
We don’t have a clue what you are talking about, Dave. Why would you want to stop voicemail. First time anyone has ever asked this question.
dave says
I agree you dont have a clue.in fact there are many apps specifically for this purpose but i would rather not go that route. Voicemail is the worst most undependable fom of communication.
You just dont know it.
Free Government Cell Phones says
We often tell readers that we are experts on the subject of free government cell phone program, but NOT on the subject of cell phone technology.
And by the way, we’ve never had any trouble with voicemail. Sorry you have.
Brian says
Does voice mail use minutes? That would be one good reason to want to disable it. But i can see where he is coming from. Here is another great reason to eliminate voice mail! I am getting real sick of voice mail, because of so many calls i get from people i don’t even know, that once had the number i have now! So i have constantly a list of voice mails from people i don’t know. Disabling this feature would be great! ..or some option to only take vm calls that are in my contacts.
Free Government Cell Phones says
Voicemail itself doesn’t use up your minutes, but the inbound call does. And since the time taken to record the voicemail counts as an inbound call, yes, those voicemails will count against your minutes.
Momo says
I wonder if Dave really means “texting” when he refers to “voicemail”. A clue to this misunderstanding is when he says “there are many apps specifically for this purpose”. Perhaps he really wants to disable the texting feature from his phone….?
Free Government Cell Phones says
Your guess is as good as ours, Momo.
Timothy Cook says
I was wondering if you could do an article on the lifeline providers that give phone that have adware or malware on them. I recently had a phone that kept installing apps without my permission (and yes I had all the right security setting on my phone). What’s more is that it did this over my personal network,(since Blue Jay wireless does not provide data) this is completely unacceptable to me.
Free Government Cell Phones says
It’s an interesting concept, Timothy, but we’re not sure how we’d differentiate between something installed by a service provider and something/someone independent that infected the phone at a later date.
Pimp ThisSale says
This absolutely does happen and carriers have been sued for it. In my case it was Virgin Mobile, the Kyocera Hydro, and the voice mail app.
Gwen McClure says
Help, my name is Gwen McClure, I’ve qualified for free phone threw heap, then section 8, I’m also disabled and earn ssi& ssA I’ve filed out 2 pink envelopes yet I don’t remember my ID? I’m currently with mobile boost and I’m getting very poor reception and I’m paying $35 a month because they won’t let me keep my phone number? Is there a better plan? Need a better phone and free data, text and talk. Can anyone help me decide what’s best before I actually start up plan?
Free Government Cell Phones says
Yes, indeed, Gwen. There are much better plans. Here’s where you can find all the companies and plans that serve your state. They’re all free. Boost Mobile is NOT a free government cell phone company. Check out all the plans in your state because each one is a little different (number of minutes, number of texts, data plan, etc). Check them all out to make sure you pick the one that’s best for you:
https://www.freegovernmentcellphones.net/states
Tim says
I’ve been with Qlink Wireless for about 2 years now. A week ago I lost service meaning no signal at all no matter where I go. I used another cell phone to call in and check my status with Qlink. I have 478 minutes left for August but cannot use them for the lack of signal. I contact Qlink via email to no avail. I’ve decided to transfer my lifeline benefit to Assurance Wireless and am waiting on the paper work to arrive in the US mail. Qlink Wireless needs to be investigated “seriously” Do something with them…
sweet says
yes qlink lies to neglects to tell u unlimited is 10gb ca is not unlimited misleading and does not say anywher cap limit on the unlimited data and i am getting some incoming calls bit not all and no log of the missef calls amd no voicr mails from my medicaid wrkr for one she came to my home
donald dunavant says
I would like to switch my cell phone to a obama smartfone
Free Government Cell Phones says
The usually simple to do, Donald. Most of the Lifeline Assistance companies offer smartphones and some of them even offer them at the customer’s initial phone. Others require a small upgrade fee. Here’s an article that tells you all about it:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Beginning December 1, every free government cell phone company will be required to offer smartphones.
Cheryl durr says
I live in Greenville mo 63944 trying to get the free government cell phone service
Free Government Cell Phones says
You can find a list of all the service providers in your state here, Cheryl:
https://www.freegovernmentcellphones.net/states
Kim Wainwright says
My phone has some type of viruses and keep taking me to some porn site when I’m trying to access my Facebook ….. it started about 4 days ago ..
Free Government Cell Phones says
Contact your service provider’s tech support team.
Barbara Boulette says
I have a question…. my friend is very low income onSS and Foodstamps he applied a few years ago to Q-Link and was refused because someone else ..no relative etc who rents in the same house..[.efficiency rooms] has a government cell phone.. he had required paper work from landlord… heat and electric included in rent…. could you help with this Thank you bb
Free Government Cell Phones says
The situation you describe has always been a problem in the Lifeline program. The FCC corrected part of the problem when it changed the rules to allow residents of homeless and women’s shelters to get phones.
Luckily for you, Barbara, the FCC has also addressed exactly the problem you describe. Here’s an article you need to read:
https://www.freegovernmentcellphones.net/fcc-more-than-one-free-government-cell-phone-per-household
Lynda M Stacy says
I’m lost my job and may loose my apt.
Appling for jobs has been difficult. My present cell bill is tomorrow. I do not have any income to pay it. Are there any plans available for me?
Free Government Cell Phones says
There are lots of plans, Lynda. This link will take you to our “States” page, where you can find all the plans available in your state.
https://www.freegovernmentcellphones.net/states
Diana Booth says
Sorry to hear your situation.
Beverly says
I hope all goes well for you soon. Positive prayers and thoughts sent your way.
L says
Thank You for all the information that you tirelessly provide for the public, without your continued research & info. I wouldn’t have a clue as to whats happening in this Industry.
lscott
Free Government Cell Phones says
Thanks, L. We appreciate the fact that you appreciate the work we do.
Judy Kolbow says
Hi, I am looking a government assistance program company that will let me buy my own phone instead of getting a free one. I live in WI and if they do what is the names of the phones one could purchase. There are so many phones out there. I talked with one company’s customer service and I could barely understand him. He said I could buy my own, but then he couldn’t give me name of phone or a model #. I know most companies won’t let you have a smart phone, but it seems like they don’t what to give one any alternatives. Could you please help me.
Thanks, Judy
Free Government Cell Phones says
Here’s an article that tells you about upgrading your phone, Judy.
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Most companies also allow you to BYOD (Bring Your Own Device), but not all phones are compatible with all national cell networks. You’ll need to verify the status of any particular phone with your company’s customer service team.
The makes and models of phones available varies widely, and they are distributed randomly to new customers, so that’s why it’s virtually impossible to verify the make and model of phone you’ll receive.
Jeanie fields says
I left a phone with a friend and they didn’t give it back. I would like to have it disconnected and replaced . can I ?
Free Government Cell Phones says
Contact your service provider’s customer service team.
jack says
I SIGNED UP WITH QLINK AND WHEN MY PHONE POWERS UP ,ASSURANCE SHOWS UP ON START SCREEN.ARE THESE COMPANIES MERGED
Free Government Cell Phones says
No, they are independent companies. What you’re describing is very, very odd. You should call your service provider’s tech support or customer service team ASAP to get the problem resolved. Please let us know what happens.
Kevin Grimes says
Hello I Just Dropped QLink because they LIE and the phone they sent me was TOTAL CRAP!!! Took me Months to get them to cancel my service with them so GOOD LUCK WITH THEM YOU’LL NEED IT!!!! Sorry for what you’re about to go thru 🙁 ………….. “☮ & ❤= 🙂 ” PEACE B| (Y)
Free Government Cell Phones says
Kevin does not sound like a happy customer.
Beverly says
lmao
Free Government Cell Phones says
IDKWYTA
Steve says
Hello – FreeGovernmentCellPhones.net, Yes I agree that you make a good effort to inform us, as the nation’s leading authority on the Lifeline Assistance free government cell phone program.
I would like to see you offer a search box with the options of site wide or search this page, with one or more keywords entered. The site has a lot of information to sort through otherwise. Thank you.
PS. The “Search our site:” is hardly a good searching option.
Have you ever considered to move from being an Authority, to that of an Advocate for US, in that of your many visitors posted user complaints with these Companies in the Lifeline Program.
Complaints that are posted almost daily, in the various indexed Lifeline Company sections provided of your site.
As many of your posters don’t fully understand your purpose or site in general, in that of their complaint falls on otherwise deaf ears to getting their problems recorded and resolved in that of a proper reporting and responding channel of their chosen Lifeline provider.
Yes even though you do state –
“FreeGovernmentCellPhones.net says” – with some advise or an occasional supplied link.
Still many posters think they have reached out to the Lifeline service provider they have when posting here.
I’ve never seen you state in any form or content, the below info.
That your site is mostly – that of a News and user discussion forum.
That you have none or offer any direct input channels to the Lifeline Assistance free government cell phone program Administrators (FCC-USAC), or of that same to anyone of the Lifeline Assistance industries participating phone company.
That Yours is not the part of as to a cause or source; attribute; impute: IN ANY RESOLVE to a specific users problem.
***Some disclaimer – in brief when one makes a posted comment or complaint on your site would be nice to read and check mark next to before being able to post.
Lifeline Phone Users:
Asking for help is Important to getting help of your Lifeline Phone Service but, asking in the right place is Most Important to actually getting any help. Then if this unsatisfactory were to turn after.
1.Dial 611 – from handset (or service number for customer service)
2.email your Lifeline service providers customer service department
3.contact your State of residence Public Service Commission, use a phonebook or web listing for contact info.
4.USAC website and ask for help with your Lifeline Service Provider.
http://www.usac.org/about/tools/contact/default.aspx
5.BBB – see if their member and file a complaint in their state of operation
http://www.bbb.org/bbb-locator/
Thanks for your site – I visit it often.
Free Government Cell Phones says
Wow. What a well thought out, comprehensive comment, Steve. We really appreciate your input and agree with many of your points. We honestly appreciate your thoughts and hope you continue coming back to FreeGovernmentCellPhones.net for a long, long time.
Steve says
Thanks for your nice words FGCP.
I would think that the larger Lifeline Companies you’ve listed in the article above. That with a total Number of Customers roughly being around 10,109,598 and maybe somewhere near 1/4 of them needing help at some point, if you were to personally help them on a donation bases of a few dollars to you – the ones who really can’t otherwise get anything done or understand how to get any help from these companies, would be a benefit to the both of you as well as the industry.
Granted as this word spreads of your helping and being involved to solutions, will your net monthly website visits grows and the more % of this 1/4 needing this help could you achieve.
Just something to think about in this realm you already know so much about. Where else does a site get so many complaints already about these Lifeline Companies.
My 2 cents, Steve
clarise says
so how do you know who to go with? and is there any way to get a smart phone?
Free Government Cell Phones says
This is one of our most frequently asked questions, Clarice. It will take a little work to determine which company and which plan is best for you, but it will be worth it. Here’s an article that tells which companies offer smartphones and which ones do not.
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Now you need to look through all the companies in your state to see which ones offer the best plans for you (the most minutes, texts, data, etc). Click on the “States” link at the top of this page. Then click on your state to get that list of potential service providers in your area. Click through all the companies to compare plans/minutes/texts/data/etc.
Figure a couple companies/plans you would be most happy with, then check to see if they also offer smartphones.
Good luck.
Steve says
FGCP & Clarise
I would like to add, to visit each Lifeline Companies personal websites that draws your interests, and click through – 1st. the things on the site that interest you, and 2nd. then be sure to read their TOS and related policies information.
Last – on each Lifeline Companies homepage be sure to look over their FAQ’s, you can find information for special needs phones (hearing aid capable/ vision impaired), although some sites are very lacking in any information given – email them instead about a special needs phone or if your still in need of answers yet.
Try to contact them with a question or two days apart and just see the turn around time to be answered. See if they do offer an online Chat service – for a faster response as well.
I’d save all answered questions of emails or Chats in someway, for being referenced later.
Most important things would be knowing what service they run (GMS or CDMA), and who’s network their service will come from at your home address. This part is not easy to find out without leg work. FGCP could add this info. to each Lifeline Provider information page, but if you’re lucky and do have the time to read users comments here, or otherwise just ask the Lifeline company itself who’s network they use to deliver their phone service to your phone.
AT&T and T-Mobile networks use GSM.
Sprint, Verizon, and US Cellular networks use CDMA.
These are the top 5 of which the top 4 networks will probably only be needed to know.
Then understanding what they offer in a phone upgrade and how much it will cost you. If you’re allowed to bring or use your own phone with their service and if there’s a charge for the SIM card running their phone service.
NOTE: I cover in more depth GMS and CDMA phones information and Wireless Frequencies and Bands here- https://www.freegovernmentcellphones.net/free-cell-phone-providers/safelink-wireless
See- Steve says / February 17, 2015 at 6:42 pm
I have a few post in Feb-2015 month.
Thanks and I hope it’s useful…
Yolanda says
I would like to know how much longer this Lifeline program is going to be available to the public.
Free Government Cell Phones says
There is no end in sight, Yolanda. The Federal Communications Commission has done a great job reducing fraud, waste and abuse and, if anything, the program is expanding to offer other services like high-speed Internet access.