How to Add Minutes to your Assurance Wireless Phone

What do you do if you run out of minutes before the end of the month on your Assurance Wireless phone?

In addition to offering its customers a free cell phone, Assurance Wireless also offers its Lifeline customers 250 minutes of airtime each month.

Generous as that is, there are going to be times when that’s just not enough, times when you run out of minutes but still need to make important phone calls.

Luckily, there are several ways around this problem. Think of this as FreeGovernmentCellPhone.net’s handy guide to help you navigate your way to more minutes when you need them.

Want to add more minutes, texts or more data to your plan? There are two ways to do it.

Solution #1: Paying ten cents per extra minute and per text

It’s a fact of life: After your monthly 250 minutes have been used, you won’t be able to receive incoming calls and the only outgoing calls you can make will be to 911 and Assurance Wireless customer support. But if you have money in your account, you can pay 10 cents per minute over 250 minutes. You can also purchase additional texts at the rate of 10¢ per message or purchase one of Assurance’s handy messaging packs for as little as $5 for 200 messages.

Solution #2: Upgrading your free Assurance Wireless plan

We strongly recommend that you consider taking advantage of Assurance Wireless’ extra minutes plan. You can substantially increase your monthly airtime even if you’re on a tight budget. As you will see, Assurance Wireless offers you lots of options. Here are the specifics:

Three offers from which to choose

$5 Talk & Text Offer – Add $5 each month to get 500 total voice minutes and 500 total texts (that’s 250 FREE minutes & 250 FREE texts plus 250 voice minutes & 250 texts). This offer does not allow rollover minutes. Whatever monthly minutes you don’t use will be lost at the end of the month.

$20 Talk & Text Offer – Add $20 each month to get 1000 total voice minutes and 1000 total texts (that’s 250 FREE minutes & 250 FREE texts plus 750 voice minutes & 750 texts). This offer does not allow rollover minutes. Whatever monthly minutes you don’t use will be lost at the end of the month.

$30 Unlimited Talk, Text, & Web Offer – Add $30 each month to get unlimited voice minutes, unlimited text messages, and unlimited data. No reason to worry about rollover minutes on this plan, because you get unlimited minutes, texts and data as long as you’re on the plan.

These plans include a guarantee of 250 Free Minutes and 250 Free Texts each month as long as you remain eligible, even if you cannot pay for your plan in a specific month.

If you use all of your monthly voice minutes on the $5 and $20 Plans before a new monthly cycle starts and you have a sufficient balance in your account, you will be charged 10¢ for each additional minute you use. If you are on the $20 Talk and Text Offer and use all your monthly text messages, each additional domestic text, IM, email and email notification message will cost 10¢ and each additional picture message will cost 25¢.

What’s more, you don’t have to make a long term commitment to either plan. You can upgrade to either of these two plans for a single month if need be. Assurance will automatically revert you to the free 250 minute plan if you leave your account at a zero balance and not have the money in the account to continue on the upgraded program.

Assurance makes it easy to Top-Up your account

In addition to giving you a choice of plans, Assurance Wireless also gives you a choice of ways to pay for those plans.

You can add money and change plans on their website. You can add money and change plans directly from your Assurance Wireless free government cell phone. You can add money and change plans through Assurance’s automated phone service. Or you can buy a Virgin Mobile Top-Up card at thousands of retail stores across the country.

And to make it as simple as possible, you can pay for the extra minutes, texts or data with your credit card, debit card or via PayPal.

Here are the specifics on each method of topping up:

1. Add money and change plans from the Assurance Wireless website.

Go to AssuranceWireless.com and click on “Log In.” It will take you directly to the Virgin Wireless, where you can log in by entering your Assurance Wireless phone number and account PIN. This will take you to the My Account page. There you can enter your payment method or Top-Up card PIN, and perhaps choose either the $5 Talk, $20 Talk & Text, or $30 Unlimited Offer offer by selecting “Change Offers.” Or choose neither and you will be charged 10¢ for every extra minute over your 250 free minutes as long as you have money in your account.

You may choose to purchase the plan immediately, or at the beginning of your next cycle. Customers that have already purchased a plan for the month will only have the option to purchase at the beginning of their next cycle.

2. Add money and change plans right from your Assurance Wireless free government cell phone

To add money to your account press the OK Key to see the Menu. Then Press the 2 Key to get to My Account and then press the 1 Key to get to Top-Up. At that point, enter your Top-Up card’s PIN number and press OK Key.

To change your plan, access your account by hitting the ‘Up’ arrow. Your current offer and the minutes you have used this month will be displayed on the screen. Hit the ‘Down’ arrow until you can see the ‘Other Offers’ section. You will see three offers:

- $5 Talk & Text for 500 voice minutes/500 texts
- $20 Talk & Text for 1000 voice minutes/1000 texts
- $30 Unlimited Talk, Text & Web for Unlimited voice minutes, texts, and web

Move your arrow over the offer you want (the link will turn yellow) and hit the ‘Select’ button. You may choose to purchase the plan immediately, or at the beginning of your next cycle. Customers that have already purchased a plan for the month will only have the option to purchase at the beginning of their next cycle.

3. Add money and change plans through Assurance’s automated phone service

Use your Assurance Wireless phone to call Assurance’s automated phone line at 1-888-321-5880.

To add money to your account, choose the “Top-up” prompt. You will be presented with various options to add money to your account.

To purchase additional minutes or messages, choose the “Change your plan” prompt. You will be presented with various add-on options that include:

- $5 Talk & Text for 500 voice minutes/500 texts
- $20 Talk & Text for 1000 voice minutes/1000 texts
- $30 Unlimited Talk, Text & Web for Unlimited voice minutes, texts, and web

If you decide to purchase one of these plans, they will not be added to your account until the start of your next monthly cycle.

Please be aware that Assurance may require a minimum Top-Up of $10 per purchase.

4. Buy Virgin Mobile Top-Up cards from retailers across the country.

If you’re out and about, there are literally thousands of places to purchase Virgin Mobile Top-Up cards. To be specific, you can find them at Best Buy, RadioShack, WalMart, Target or Virgin Mobile, K-Mart, Walgreen’s store or thousands of other independent retailers. And to make it even easier, you can pay for them with your credit card, debit card or even PayPal.

The bottom line

Sometimes it’s easy to blow through 250 free minutes and 250 free texts in a month. It’s amazing how quickly they can get gobbled up.

Rest assured that 250 free minutes and 250 free texts per month is just the beginning for Assurance Wireless customers. The company offers its Lifeline customers a wide variety of ways to get more from their free government cell phones.

And that’s good news for you.

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Comments

  1. ladagosta says

    free doesnt help when you are out of state and can not make a call .. emergency cell is worthless if it only has service in your local area. I had to make a out of state trip to get my transmission repaired and was stranded and unable to make one call since it kept saying out of range. if it was not for my son i would still be sitting there this very minute unable to communicate my emergency. this is the case every time i leave my local area it says can not complete call.. so why have a phone at all.. think about it cant wait until i can afford to add cell service to my tablet.. for safety issues as having this cell phone is senseless i have magic jack when i am home so it serves none at the house.. and most people know where i go so if i do not return they will find me where I went when it comes to local running.. when i go out of state is when i would need this phone for emergency reasons and yet it will not allow incoming or outgoing calls. the tower signal is never connecting free = 0 = worthless dont get me wrong i can chat for nothing but i can do that on the magic jack.

  2. Hal says

    WOW Talk about being ungreatful ? Just another gimme, gimme, gimme moron (Champagne TASTE on Ripple POCKETS) that does not know THANK YOU, it’s not in their vocabulary, I’ve had this FREE PHONE now for 3 years and never had any problem making calls or receiving calls from ANYWHERE & if I ever did I would say “OH WELL” try again later what did we do before cell phones anyway ? Just backs up that APPRECIATION and COMMON SENSE are near COMPLETE EXTINCTION, very sad world we live in today..

  3. Antonio says

    I bought a Top-Up card at Walgreens in Tucson Arizona for an Assurance Wireless cell phone that is supposed to be using Virgin Mobile. The Top-Up card does not work and per one of the Assurance Wireless Supervisors “Amy” they know that there is a problem with these phone cards. The retailer will not take it back and has stated that they know of one other customer who had this problem. So far Assurance Wireless has done nothing to credit my account and has basically lied to me twice. These people have the most terrible customer service that I ever have endured from a telephone service provider. Do not choose Assurance Wireless unless you want the Government to be giving money to a company that does not care about it’s customers and does not care that Top-Up cards are being marketed that do not work. I desperately need a cell phone in order to try and find work as I am destitute. Assurance Wireless does not care that I had to borrow money to buy a Top-Up card that is basically worthless. On some of my calls I even heard Customer Service Representatives laughing in the background more than likely at the conversation that I was having with the CSR that I was on the phone with. These people are not nice, stay away from Assurance Wireless.

    Antonio-Tucson AZ

    • kim says

      did you lose the phone? if you qualified before you should still qualify. I think there was a rule
      that you had to use the phone once a month or it would shut off but I am not sure. Just contact assurance or apply as before.

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