Alert: If you have an Assurance Wireless phone in California, they have just upgraded your phone to unlimited minutes so you have no need to purchase extra minutes. Read more about the Assurance Wireless unlimited talk and text plan.
Assurance Wireless offer 250 minutes (current special of 500 minutes) and unlimited texts on on plans outside of California (where talk and text is unlimited). What do you do if you run out of minutes before the end of the month on your Assurance Wireless phone?
In addition to offering its customers a free cell phone, Assurance Wireless also offers its Lifeline customers 250-500 minutes of airtime and unlimited texting each month.
Generous as that is, there are going to be times when that’s just not enough, times when you run out of minutes but still need to make important phone calls.
Luckily, there are several ways around this problem. Think of this as FreeGovernmentCellPhone.net’s handy guide to help you navigate your way to more minutes when you need them.
Want to add more minutes or data to your plan? There are two ways to do it.
Solution #1: Paying ten cents per extra minute
It’s a fact of life: After your monthly 250 minutes have been used, you won’t be able to receive incoming calls and the only outgoing calls you can make will be to 911 and Assurance Wireless customer support. But if you have money in your account, you can pay 10 cents per minute over your maximum minute allowance.
Solution #2: Upgrading your free Assurance Wireless plan
We strongly recommend that you consider taking advantage of Assurance Wireless’ extra minutes plan. You can substantially increase your monthly airtime even if you’re on a tight budget. As you will see, Assurance Wireless offers you lots of options. Here are the specifics:
Three offers from which to choose
$5 TalkOffer – Add $5 each month to get an additional 250 voice minutes (that’s 250-500 FREE minutes). This offer does not allow rollover minutes. Whatever monthly minutes you don’t use will be lost at the end of the month.
$30 Unlimited Talk, Text, & Web Offer – Add $30 each month to add unlimited voice minutes and unlimited data. No reason to worry about rollover minutes on this plan, because you get unlimited minutes, texts and data as long as you’re on the plan.
These plans include a guarantee of 250-500 Free Minutes each month as long as you remain eligible, even if you cannot pay for your plan in a specific month.
If you use all of your monthly voice minutes on the $5 plan before a new monthly cycle starts and you have a sufficient balance in your account, you will be charged 10¢ for each additional minute you use.
What’s more, you don’t have to make a long term commitment to either plan. You can upgrade to either of these two plans for a single month if need be. Assurance will automatically revert you to the free 250-500 minute plan if you leave your account at a zero balance and not have the money in the account to continue on the upgraded program.
Assurance makes it easy to Top-Up your account
In addition to giving you a choice of plans, Assurance Wireless also gives you a choice of ways to pay for those plans.
You can add money and change plans on their website. You can add money and change plans directly from your Assurance Wireless free government cell phone. You can add money and change plans through Assurance’s automated phone service. Or you can buy a Virgin Mobile Top-Up card at thousands of retail stores across the country.
And to make it as simple as possible, you can pay for the extra minutes, texts or data with your credit card, debit card or via PayPal.
Here are the specifics on each method of topping up:
1. Add money and change plans from the Assurance Wireless website.
Go to AssuranceWireless.com and click on “Log In.” It will take you directly to the Virgin Wireless, where you can log in by entering your Assurance Wireless phone number and account PIN. This will take you to the My Account page. There you can enter your payment method or Top-Up card PIN, and perhaps choose either the $5 Talk or $30 Unlimited Offer offer by selecting “Change Offers.” Or choose neither and you will be charged 10¢ for every extra minute over your 250-500 free minutes as long as you have money in your account.
You may choose to purchase the plan immediately, or at the beginning of your next cycle. Customers that have already purchased a plan for the month will only have the option to purchase at the beginning of their next cycle.
2. Add money and change plans right from your Assurance Wireless free government cell phone
To add money to your account press the OK Key to see the Menu. Then Press the 2 Key to get to My Account and then press the 1 Key to get to Top-Up. At that point, enter your Top-Up card’s PIN number and press OK Key.
To change your plan, access your account by hitting the ‘Up’ arrow. Your current offer and the minutes you have used this month will be displayed on the screen. Hit the ‘Down’ arrow until you can see the ‘Other Offers’ section. You will see three offers:
– $5 Talk & Text for 500 voice minutes
– $30 Unlimited Talk, Text & Web for Unlimited voice minutes, texts, and web
Move your arrow over the offer you want (the link will turn yellow) and hit the ‘Select’ button. You may choose to purchase the plan immediately, or at the beginning of your next cycle. Customers that have already purchased a plan for the month will only have the option to purchase at the beginning of their next cycle.
3. Add money and change plans through Assurance’s automated phone service
Use your Assurance Wireless phone to call Assurance’s automated phone line at 1-888-321-5880.
To add money to your account, choose the “Top-up” prompt. You will be presented with various options to add money to your account.
To purchase additional minutes or messages, choose the “Change your plan” prompt. You will be presented with various add-on options that include:
– $5 Talk & Text for 500 voice minutes
– $30 Unlimited Talk, Text & Web for Unlimited voice minutes, texts, and web
If you decide to purchase one of these plans, they will not be added to your account until the start of your next monthly cycle.
Please be aware that Assurance may require a minimum Top-Up of $10 per purchase.
4. Buy Virgin Mobile Top-Up cards from retailers across the country.
If you’re out and about, there are literally thousands of places to purchase Virgin Mobile Top-Up cards. To be specific, you can find them at Best Buy, RadioShack, WalMart, Target or Virgin Mobile, K-Mart, Walgreen’s store or thousands of other independent retailers. And to make it even easier, you can pay for them with your credit card, debit card or even PayPal.
The bottom line
Sometimes it’s easy to blow through 250 free minutes and 250 free texts in a month. It’s amazing how quickly they can get gobbled up.
Rest assured that 250 free minutes and 250 free texts per month is just the beginning for Assurance Wireless customers. The company offers its Lifeline customers a wide variety of ways to get more from their free government cell phones.
And that’s good news for you.
Crystal says
I was told by an assurence agent that I could add $30 dollar’s to my account and they led me to believe that I could do this and that it would be unlimited and then today I get a text my fund’s are low and nobody will help me they keep disconnecting me and I have been calling for day’s and nobody has resolved my issues nor have they helped in any way!!!!
What is the point of this madness!!!!
All the hassel dealing with having no phone because nobody will help me is insane!!!!
Do yourself a favor and don’t even bother with assurance!!!
Free Government Cell Phones says
!!!!
Richard Gonzalez says
So I added money to my account but realized that I didn’t need to top off, is their any way to get that refunded.?
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to customer service.
monica keller says
This is crap I can’t find virgin mobile top up cards anywhere Walmart Walgreens none in my area have them and I need data on my assurance Obama phone
Free Government Cell Phones says
Jeez, Monica, relax and do just the barest amount of research on your own. Just visit the Assurance website, scroll down to the bottom of the page and it will tell you how to purchase more minutes and/or data right there at the website.
K says
Every place I find with the assurance top up or version top up cannot activate the cards. I’ve tried 711, Walmart, and Target. Nothing.
Beatrice from N.C. says
Can I qualify with this LIFELINE PROGRAM APPLICATION NOTICE ED-IOOI. Q25240-*****. BEATRICE (NAME AND ADDRESS DELETED)
Free Government Cell Phones says
Not sure what you’re asking, Beatrice.
Camus says
I used 219 of my gb will I get charge that 19 gb I used?
Free Government Cell Phones says
We don’t know the specific terms of your contract so we cannot answer that question, Camus. Call 6–1-1 on your free government cell phone to be connected to your provider’s customer service team. They can surely answer your question.
KATHLEEN LECHNER says
My cellphone states I’ve used 2.03 GB of Data.
2.00 data warning 3 days left.
Does this mean no phone calls and texts?
Free Government Cell Phones says
Impossible for us to know, Kathleen, because we don’t know how many gigs are included in your plan. With most plans, however, a notice like that just means that you’ve used up your allotment of high speed data and will only be given lower speed for the rest of the month. But you can always call 6-1-1 on your free government cell phone to get a more definitive answer from customer service.
Scott Monroe says
I ran out of minutes on my monthly plan I am plan ends on the 10th of the month when does my phone get reloaded with minutes
Free Government Cell Phones says
If your plan begins each month on the tenth, that should be when minutes are loaded every month. If not, contact your service provider’s customer service team.
Danielle says
Why does assurance wireless offer the least amount of minutes per month? 350 minutes. That’s like 6 hours. I am now aware that I am able to switch to another carrier. I would like to know how do I go about switching my service from assurance to one offering much more minutes?
Free Government Cell Phones says
Here’s an article that tells you exactly how to do it. It’s pretty simple:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Kathleen M Smith says
How do I obtain the FREE minutes Each month?
Free Government Cell Phones says
Enroll with any company offering free government cell phone plans in your state. The minutes are a basic component of the Lifeline plan. Here’s where you can find all those companies and plans:
https://www.freegovernmentcellphones.net/states
HUHHIILNK says
Assurance Wireless is pretty fuckin wack but, even this bottom-of-the-barrel dogshit service seems like it might be better than what I have read about some other companies that do lifeline service. I assume the government just takes the lowest bidders so, the call centers in Africa are staffed by just whoever off the street, people who don’t seem to have experience or much sense. You can call and be told you have a new phone coming and then call back a month later, when it never arrives, and find out the order was never processed.
They now have started charging postage and handling to replace phones, even when you need a replacement because your current phone is a decade old and finally breaking. Makes absolutely no sense. I’d suggest anybody just cancel their service and then sign up again… start wasting their time and effort to evade that one payment they are selfishly extracting and they’re likely to return to their old, better ways.
Ronald Jones says
My assurance wireless phone has a very slow drive onapps, messagea and online service, it even stop working I remove battery and replace it in order to work for awhile any help
Free Government Cell Phones says
We’re not Assurance, Ronald. This is an independent informational website. You need to contact the Assurance customer service and/or tech support.
Linda A Norton says
What retailers sell Refill Cards.Also will they say Assuranc e wireless refill. Or will any virgin mobile card do? Ty
Free Government Cell Phones says
It’s a long list, Linda. Try Googling it.
Suzanne Burns says
I’ve tried several times to get the phone before the one I have gets cut off and I am not getting it .and when I called the customer service it was a machine and that was no help can I get a direct number to call for help
Free Government Cell Phones says
Not sure what you’re saying, Suzanne. Are you a first time customer trying to enroll or a current customer trying to get a different phone?
Priscilla Serros says
Ho do I download the free 1000 mins and mg that q link send for free I have the app downloaded already?
Free Government Cell Phones says
Check with Q Link customer service, Priscilla.
Rick says
If you already paid 15 for the minutes can I add another 15 for the unlimited plan or do I have to pay the full 30?
Free Government Cell Phones says
Each purchase is a different transaction, Rick. You’ll need to pay again.
Mary Massie says
I have a phone that sometimes goes to the main menu while in the middle of a conversation. It will not let me return to call in progress to use the keyboard. Also sometime all I have to do is pick it up and it starts to dial random contacts. Not even the one previously dialed. Can I get another phone with the same number?
Free Government Cell Phones says
Contact your service provider’s customer service team, Mary. If your free government cell phone is working long enough you can just call 6-1-1.
Rose says
My number is 773540 ****. I would to change from Virgin to assirance wireless. Thank you. Rose Avorio i have been approved for lifeline
Free Government Cell Phones says
Virgin does not offer a Lifeline plan, so you need to enroll in one of the Assurance plans. In other words, it’s not a “switch.” Just contact Assurance customer service and they can talk you through enrollment.
brennaris johnson says
i was told by the service provder of my assureance wireless phone that i could come to a local libairy or dshs office to recieve more minutrs . but tjhis is not true why?
Free Government Cell Phones says
We have no idea why anyone would tell you that you can get more minutes at your local library. Makes no sense. Check your service provider’s website to see if you can get more minutes online. If not, contact your service provider’s customer service team.
Cleone Cannon says
You used to have 750 talk and unlimited text, why did you change that?
Free Government Cell Phones says
We didn’t change anything because we are not Assurance. You’ll need to ask that company why any changes were made.
Virginia ellis says
When does the monthly min flip over? In other words, what date do I get new min data and texts with assurance wireless?
Free Government Cell Phones says
It should occur on the same day every month — the same day that you enrolled.
Tanya Teal says
I didn’t get my monthly minutes on my phone I get my minutes every month on the 18th
Free Government Cell Phones says
Contact your service provider’s customer service team.
David Torres says
or just dial *555 to get your monthly minutes… might be wrong server but at least try to help people.
DAVID AGRONT says
no, minutes do not roll over or accumulate
Barbara Schwartz says
Do your plans include internet service
Free Government Cell Phones says
All Lifeline companies are required to offer plans that include data. You won’t get much data, and in most cases it will reduce the number of minutes/texts you get for free, but it is free.
Donald D Kiene II says
I had a phone threw you guys and you took my minutes away from me how do i get my free minutes back I had it all the way up until today 8/12/19
Free Government Cell Phones says
We didn’t take anything, Donald. We are not your service provider. This is an independent informational website.
DAVID AGRONT says
if you sign up for a plan with any data, you get very little, at the cost of almost all of your minutes. i dont remember what it was but in my case, i would have lost 75% of my minutes to take their data plan
barbara schwartz says
Can i keep my smartphone with assirance
Free Government Cell Phones says
No quite sure what you’re asking, Barbara. Are you asking if you can keep your phone if you switch from Assistance to Assurance?
Denise Collins says
I’m out of minutes now and I need my phone, If I pay 5.00 to get immediately now, how many minutes will I get
Free Government Cell Phones says
Read the article, Denise.
Randell Castiano Jr says
I need a phone so i can get a job i was released from prison not to long ago so it would really help me out now more then ever. where do I go to get one how do i get one ?? can you even help ???
Free Government Cell Phones says
All the info you need can be found right here on this website, Randell. Just check out the major areas of info in the black navigation bar at the top of this page.
Tamara says
I need one please
Free Government Cell Phones says
One what?
michele Graham says
Good morning how can I get bigger phone with bigger number having problem with my eyes seeing number to dial out, can you please help me. Michele Graham, have a bless day.
Free Government Cell Phones says
Two options. Check your service provider’s website to see which makes and models they offer as upgrades. Second, ask your service provider if they offer a BYOP (Bring Your Own Phone) program. If so, you can go out and purchase whatever compatible make and model you want. But DO NOT buy any phone until you verify that it is compatible with your service provider’s network.
Sandra Mitchell says
Hello Assurance Wireless. I have one of your phones and have had it for years. I can not seem to find a retailer where I can put money on my phone to buy additional minutes, etc. I live in East Orange New Jersey, 07017 are code. Please provide me with information so I can continue to add minutes to my phone.
Thanks,
Sandra
Free Government Cell Phones says
Sorry, Sandra, but this isn’t Assurance. It’s an independent informational website. You need to contact Assurance customer service.
Cleone Cannon says
To answer Sandra, contact your Assurance Wireless customer service 611 and you will be able to pay $5.00 for 250 talk minutes. But is doesn’t transfer over to your account once your new minutes are added to your account. I do this all the time right now because right now I need more minutes than usual and my server is Assurance Wireless. Good luck to find someone who has the knowledge to do this for you.
wes wilson says
Why are they charging me $6.30 to put $5.00 on my account? NYS tax is %8.
Free Government Cell Phones says
We’re not your service provider, Wes, so we cannot tell you. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone to get the answer.
Carmen says
How do I switch from assurance wireless to access wireless?
Free Government Cell Phones says
Here’s an article that tells you everything you need to know, Carmen:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
judy montanye says
I need minutes in my cell phone
Free Government Cell Phones says
Are you saying that you need extra minutes or that your monthly minutes were not added to your account on schedule?
Lacey Prewitt says
I recently moved to a different address, and my phone was misplaced. I applied for another phone thru Safe Link. I faxed all the pertinent information to Safe Link, from a ups store on September 9, 2017. It was verified that they had received the information. My question is, “how long does it take for Safe Link to issue a phone.” Will I get the phone in the mail?, will i be contacted to go to any vendor. How, and when, will i be contacted. Will I be notified thru email, postal mail. I cannot find a local address for any of Safe Link’s stores, unless they use the regular existing vendor stores. Will somebody please oblige. Thank you
Free Government Cell Phones says
Safelink has no stores, Lacey. You will receive your phone in the mail. How long? That’s always a good question. Most free government cell phone companies say it will take about two weeks. But our readers tell us it takes three or four weeks or even longer. If you have enrolled with Safelink you can go to its website, click on “Account” and then click on “Check Your Status” to find out where you stand.
Amy Joyce says
Can i add just more data to my phone?
Free Government Cell Phones says
You don’t mention which company you are enrolled with, Amy, but check its website. Most of the companies offer plans that allow you to add more data for some minimal charge.
Trisha H says
Why can’t we still make 800 # calls when we run out of minutes? They are toll free #’s, & in order to check our snap & cash benefits on the 800 phone #, we need to be able to call the #. We can’t do this if we run out of minutes. I get my benefits on the 9th & my minutes on the 10th, so quite often I run out of minutes right between the 7th & 10th the same time I get my benefits. Could someone investigate this & maybe look into maybe finding out if there could be any possibility of allowing 800 #’s to be called or perhaps certain important #’s? Just a thought because I’ve picked up my phone twice in the last 2 hours to check & see if my cash & fs benefits were put on my card to no avail, because I’m out of minutes. I feel that we should be allowed to get this information at any time. Could someone please get back to me at their earliest convenience. I would really appreciate it. Thank you.
Trisha H.
Syracuse, NY
Ali says
I don’t know my pin and in order for me to add airtime or buy airtime I need to enter a pin- how do I get or find out what my pin is?????
Free Government Cell Phones says
Contact your service provider’s customer service team.
Trisha H says
The pin to add airtime is usually on the back of an airtime card that u purchase & scratch off to add the minutes to your phone so u can keep using it.
Gayla Bruzewski says
I have had an assurance phone since 2013. I am suppose to get unlimited texts, and 500 minutes a month and no MB well all of a sudden and without notice it changes to 350 minutes, unlimited texts and 500 MB a month why is that? I do not use the 500 MB at all so why can’t I have my unlimited texts and 500 minutes a month back and why did it change without warning I want my other plan back please!
Free Government Cell Phones says
The rules governing what must be included in Lifeline plans changed back in December, 2016. That may explain why your plan changed, but that’s just a guess on our part. We’d suggest contacting customer service to get your questions answered.
Susan Houseman says
My friend is in the hospital. The medication she is on makes it difficult to remember tasks, instructions, etc. Is there any way to add minutes to her phone? She cannot remember her passcode.
Free Government Cell Phones says
You didn’t mention which free government cell phone company you are with, Susan, but you should check its website. Most of them offer additional minutes. If yours doesn’t, here’s an article that tells you how to purchase additional minutes at thousands of stores:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
paul farinella says
How do you convert money added to your account (Top Up) into minutes. It’s easy to $5 to my account either via the internet or customer, but there is no way to convert $5 into 250 minutes as advertised. No prompt on line, nothing on the internet (in fact it’s blocked out). I know customer service can convert money into minutes, but what do you do when they are closed?
Free Government Cell Phones says
You wait until they’re open.
Rachelle says
I have a friend that’s in another town. I know he had a balance of 11 so.ethimg dollars I can’t text him to explain how to add time. Is there any way to do it for him. Without all his info
Free Government Cell Phones says
You can tell him to read the above article or you can go to his service provider’s website to see if it has a “buy minutes” offer. Most of the companies do.
wiley emmert says
I paid assurance wireless 10.00 plus tax last night for more text and data on my free phone that i do not have to pay for how come i now have no text, data, in order to get a web page on my phone? Call me at 1 415 595 **** tomorrow. your advertisement said it would take 15 minutes! You have not even posted a thank you to my gmail.I have paid for internet from ATandT, What is going on?
Free Government Cell Phones says
We’re not Assurance, Wiley. We’re an independent informational website. That means you need to contact Assurance customer service to solve your problem.
Margaret Oberhaus says
I finally found out that if I run out of phone minutes and have cash in my account that I have to call Assurance Wireless to have them convert the money into available minutes. My minutes will renew to the monthly amount on the 10th of each month (others on their renewal date depending upon their plans), but the minutes that I had converted will not roll over, but be deleted on the renewal date each month.
This means that if I have $5.00 cash in my account before the 10th of each month, I need to call Assurance Wireless and have them convert the cash into 250 minutes. On the 10th of the month, the balance of the 250 will be deleted and 500 minutes will be added to my phone minutes on that date. If I do not have the cash converted, I will pay 10 cents per minute until the 10th of the month when 500 minutes will be put on my account according to my plan.
This is my understanding of how my plan works. If I am wrong, please reply with the correct information. Thank you.
Free Government Cell Phones says
We cannot give you an informed answer regarding Assurance’s business practices, Margaret. You’ll need to confirm your theory with Assurance customer service. Call 6-1-1 on your free government cell phone.
Justin says
how do you find out what day is my renewal day each month?
Free Government Cell Phones says
It’s the same day every month. For example, if you enrolled on the 4th of the month, you’ll get your minutes on the 4th each month.
Jennifer says
How do I find out my enrollment date
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone, Jennifer. That will connect you to customer service and they can help you.
james says
how do i get my free minutes on my phone its off
Free Government Cell Phones says
Could it be that your phone is broken? Did you do your annual re-certification? Contact your service provider’s customer service team to find out what the problem is and if you need a replacement phone.
Carlos Rangel says
My line got disconnected because I failed to report at the end of the month. Can I reactivate my line or purchase minutes to keep it activated?
Free Government Cell Phones says
If you failed to recertify that you are eligible, your account has probably been cancelled. You can’t re-activate your old account, but you can open a new one. Consider this your opportunity to get an even better plan. Check out all the plans offered in your state at this link:
https://www.freegovernmentcellphones.net/states
Check each one of them out carefully to find the plan that offers you the most minutes, most texts, most data, best smartphone, etc.
dave b says
Can I just buy data minutes?
Free Government Cell Phones says
Absolutely, Dave. Just go to the Assurance website, click on “FAQ” and scroll down until you see the question about adding more data. The site gives you a full explanation of the process and the prices.
Bobby allen says
This is a great phone for the people that really need it,it has been very helpful to me ,and keeping me in touch with my loved ones.thank you.
Free Government Cell Phones says
This has been a good day. We’ve received a lot of comments from happy Lifeline customers.
David montgomery says
I like my phone it helps keep me tune with life, job, frends.
Free Government Cell Phones says
Always good to hear from happy customers, David.
Naricicle McKenzie says
How do I contact a live agent when adding minutes. If I go thru the menu, it only gives me 30 minutes. With a live agent I get 250 minutes.
Free Government Cell Phones says
Try calling 6-1-1 on your free government cell phones.
lowell howard says
assurance i need u too call me asap. i am upset because i paid with my money and i did not get minutes put on my phone. this is not the first time this has happend and thanks to you all i lost a great thing i was hoping for and its 100% your fault assurance. i am holding you all responsible for my loss and why do u have customer service number when u all are not there? i think this is totally wrong and i need a representative to call me back asap and i expect alot to be credited even extra mins from assurance. my number is 719 210 **** ty
Free Government Cell Phones says
Sorry, Lowell, but we are not Assurance. And leaving a message on this independent website will not help you communicate with the company. You need to contact its customer service team directly by phone or online.
Tanya Averette says
How do I get my free minutes? Can my minutes roll over to the next month?
Free Government Cell Phones says
No, your minutes will not roll over to the next month. If you don’t use your allotted minutes one month, they expire and you will get the next month’s allotment.
Alexis Lee says
How do i change my phone number?
Free Government Cell Phones says
You need to contact your service provider’s customer service team online or by phone.
edna yeckel says
My cell phone will not work and I should have received min and text on the 24th of this month what is the problem my no is 509 475 ****
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Edna. Call 6-1-1 on your cell phone.
Susie Cook says
how do I purchase minutes online with debit card.
Free Government Cell Phones says
We assume (big assumption on our part) that you do it on the Assurance website. However, there’s no visible link to “buy more minutes,” so try clicking on the “Account Log-In” button at the top of the homepage and see if it gives you the choice of purchasing more minutes. Good luck, Susie.
Karen walker says
Do u offer cable tv to low income families
Free Government Cell Phones says
No, there are no low-income cable TV plans that we are aware of.
Christina says
Why didn’t I get my free monthly minutes?
Free Government Cell Phones says
We have absolutely no way to know, Christina. We don’t know how you are and we don’t know who your service provider is. You must contact your service provider’s customer service team to get your question answered.
Dorothy batten says
I get social security disability. Does this qualify me for free phone and service?
Thank you
Free Government Cell Phones says
Here’s a general article that tells you all the ways you can qualify, Dorothy.
https://www.freegovernmentcellphones.net/basics/qualify
You should also check out your state listing because some states add extra ways to qualify. Find your state listing here:
https://www.freegovernmentcellphones.net/states
Christopher says
Im curious. My goverment issued handheld devise isnt worth $30 bucks a month in my opinion although im a frequent web user and have a non serviceable iphone just to connect to hotspots at my local library and coffee shop.
Something tells me there are $30 bucks a month plans elsewhere with a different providor that would result in me sporting a more suitable phone. Am i on the right track here , or 30 bucks a month is as best as i’ll get?
I also am fully aware i can use the lifeline provided hotspot as well.
Thanks in advance,
Christopher
Free Government Cell Phones says
Sounds like you’re far more interested in cheap Internet than a free government cell phone, Christopher. In that case you should check out our other website:
CheapInternet.com
In particular, look for the links at the top of the page called “Low-Income Internet” and “Cheap Plans.” There are several options that may interest you.
Mary draper says
Need to swap phone
Free Government Cell Phones says
Are you saying you want to upgrade to a smartphone? If so, here’s an article that explains it all:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Judy Hoffman says
My Phone no is 717-779-**** I am trying to find out if I am able to get a phone with the “QWERTY” Key Board. I have severe arthritis in my hands and that would save a lot of stress on my hands when I text.
The only way I want to speak with someone is if a person that speaks clear english and can actually help me. I’ve called in the past and no one was able to help, thus the correspondence now.
I was told by one person (in your employ) that I could get a phone with that keyboard but the one they sent was identical to the one that I already have. I offered return it but they didn’t want me to send it back.
Respectfully,
Judy
Free Government Cell Phones says
Just as respectfully, Judy, you didn’t speak to anyone in our employ. This is an independent website that’s not affiliated with any of the free government cell phone providers. You’ll need to contact Assurance directly.
Robin Walters says
I want to add XTRA minutes to my FREE phone..I ONLY want to add these minutes ! time NOT every month, as your plans suggest…Please help me….
Free Government Cell Phones says
We can’t help you, Robin. We are not Assurance Wireless, so you need to contact the company directly.
gina says
Iam traveling to Mexico. I know assurance wireless offers international calls and texts my problem is I live in CAlifornia and iam traveling to mexico for my vacation i want to know if i can use the internatinal charges while staying in mexico in order to call to the US or calling througout mexico while staying there.
Free Government Cell Phones says
Try reading this article:
https://www.freegovernmentcellphones.net/which-companies-allow-international-calls
If you don’t find the info you need, you’ll need to call Assurance customer service.
Valeria Custis says
I am participating in your free food stamp awarded phone and I receive 250 minutes every month. Thats not the problem,every time I add thru a top up card , there is some represenative that practices something new. I have used the top up card before,and I had maybe 50 minutes left on the phone as a balance,and when I called into the office thru a top up card,the rep added the top up card 250 minutes along with the additional 50 minutes that I originially had on my account, and then sometimes they dont add the minutes and there is always the issue of me calling the office back to see what is the matter. As a matter of fact, I just purchased a top up card 30 minutes ago, and I originally had 92 minutes available on my cell phone, when I called with a top up card asking to have the represenative apply the first 5.00 (250 minutes) onto the phone account, I was only given 200 cell phone minutes after calling the office 3 times,I was told that the top up card was for 250 minutes,and they had to apply that but I couldnt receive the total 300 and some odd minutes because they had to account for the top up cards 250 minutes award. Could someone help me understand which represenative that I could actually talk to every time thats going to give me honest service? my cell no is 434 209-****, and my name is Valera Curtis Thank you
Free Government Cell Phones says
This is an on-going problem that our readers report regarding a number of free government cell phone companies. At this point, we’d suggest that you call customer service and demand to speak to a supervisor. Tell the supervisor that you are going to report the company to the Federal Communications Commission if this ongoing problem isn’t solved immediately. If they don’t solve your problem, follow through with the complaint.
Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste
bella jones says
I think its better to just give unlimited minutes & texts….
EC says
This was very helpful. Thank you!
Teresa Adcock says
can any phone be used for assurance wireless low income plan?
Free Government Cell Phones says
Not ANY phone, but service providers are required to “unlock” their cell phones to allow customers to go with other companies as long as all terms of the customer’s contract have been satisfied.
Sarah Morgan says
Very disappointed. I have a five dollar balance on my account, but am unable to convert that cash into minutes. There are many ways to add money, but no way to add the 250 extra minutes to my phone. It should be more accessible to your customers.
Thank you,
Sarah Morgan
Tina Jill Wright says
I have an assurance phone & it works for us. Normally 250 minutes is enough, however my husband has been in UK medical for 14 days and I think we have 23 minutes left, which will run out soon. I seen where you have a special for a limited time of 500 minutes. Is there a possibility that we might take advantage of this opportunity. We really can’t afford to wait until our date 2/27/16 to have minutes added. My husband has cirrosihis of liver and you can verify this. We are not sure how lengthy our stay will be. Any help will be very much appreciated.
LeeAnn Cedeno says
I added $5.00 to my account and they didn’t convert it to minutes, this happens every month and is very inconvenient. Please change my $5.00 over to the 250 minutes as with every other month since I’ve had this phone, thank you & please call or text to verify this change has been made. Thanking you again & have a great day!
Respectively
LeeAnn Cedeno
David Torres says
its placed as dollar units due to the ability to using that 5 dollars on a ringtone, more data or anything as you choose.. i believe, Ive had virgin mobile as on of my first cellular service
joel dugas says
forgot my pin number and dont know the secret question,i would like to top-up.any suggestions???maybe reset my pin number but how???
David Torres says
call 611 or dial *pay
wandai says
HI ! MY FIANCE HAS SIEZURES ( CAN NOT SPELL GOOD ! ) AND HE HAD MINUTES ON HIS OBAMA PHONE WHICH STARTS WITH THE AREA CODE AND NUMBER : (585) 713- **** AT TIMES HE HAS NO ONE WITH HIM AND I AM SCARED THAT SOMETHING WILL HAPPEN TO HIM > : . HE DOES NOT ! UNDERSTAND WHY ? HIS MINUTES WHEN TO FAST AND WHY ? HE NEEDS HIS MINUTES BECAUSE HE IS SICK MAN AND HE DO NO ! UNDERSTAND WHY ? IT HAPPENS TO HIS PHONE . THANK- YOU !
Barbara Cote says
Can I add minutes to my assurance lifeline phone for just one time?
I don’t want to add monthly…
Annette Gonzalez says
I got a gift debit card for Christmas and try to use it to add money on my account and it wouldn’t work way is that it should work like any other debit card. It’s from a major bank in my city TD bank. Is it because it is a gift card which makes no sense at all.
lisa says
What top up card would I purchase? Virginia mobile?
marilyn plaza says
I need more minutes on my phone. How do I do that? I only have 41 minutes left. I have a cell phone with assurance wireless. Do we get new minutes on the first of the month?
valerie mace says
i have the same problem. let me know
Justin says
When is the rollover day
Free Government Cell Phones says
Same date each month.
David Torres says
Whichever date you turned the device on, Activated, is the date your minutes renew, I don’t believe they rollover, for the ones with the government lifelines, unless you’ve purchased a “Top Up” card which is a Virgin Mobile airtime card, this is the card youll be looking for to add any kind of airtimes,money, or minutes to your plan, their is a way to earn extra minutes while shopping at kroger, but i myself are having a hard time trying to figured that out yet, anyone know how that works, my AW number isnt connected to my kroger shoppers card, I had the card before the AW phone.
matthew flynn says
I am looking for top up cards for my assurance wireless phone. i reside in worcester mass. 01605 and can not find a store that sells them. . I am a homeless veteran that depends on a life line. thank you M. FLYNN
David Torres says
top up cards are Virgin Mobile
Charles Landskroner says
I need to add minutes to9 my phone NOW> I am burying my brother on Wednesday and need to get in touch with family. My accoubt shows my recent $10 payment and I cannot ADD MINUTES. pLEASE, PLEASE GIVE THEM TO ME now
Robert Schildge says
Why are the additional minutes I can purchase for $5 added to the next month? I need them now.
jaime garcia says
I need extra 30 minutes for my phone until I get the new 250 minutes next month. Thank you.
Deward L.Wells Jr. says
I can not access my voice mail, my password dose not work. Plus I am trying to put money on the phone so I can have air time. Help me to retrive my voice mail password and tell me how to put time on my phone.
dolores lomega says
I thought it was within a short time period. The comment said about 15 minutes.
Dawna says
Tryhing to add minutes is a joke! I may as well get ane expensive plan rather than keep trying to add minutes.
HERMAN LORNES says
THANK YOU
LaDana says
How do I convert my $5.00 into 250 minutes?
Crystal Holdaway says
What do I need to do to get Internet for low income individuals?
FreeGovernmentCellPhones.net says
Go here:
http://www.cheapinternet.com
Freddie Jenkins says
How to get assurance wireless phone account back
Amanda Beard says
I haven’t received my airtime. I got a text that gave me the code 555, however, I don’t have anywhere on the phone that says “Redeem airtime” or anything else.
Joe McIntyre says
I wonder why when I buy extra time that it doesn’t carry over to the next month? I used to have Iwireless and my minutes that I purchased would carry over. Also I could earn minutes by shopping at Kroger stores. Why doesn’t Assurance offer something like that?
David Torres says
how can i do this, the kroger part, I shop at kroger and have an assurance wireless lifeline, Ive tried calling 611 and asking them and the lady had no response, didnt even understand my questioning.
anastasia anderson says
I was in jail for 3 months and now my minutes are not being added for no usage on the phone. how do I get this back in working order? I called and was left on hold by CSR.
lisa says
Can we bring our iphone and android we have had for almost w years?
Valere Williams says
the plan helps me but I can’t see the phone it’s too small for aging eyes. Can I get an upgraded phone?
susanne says
You guys are stealing my mother’s money and I am laughing a complaint with the Better Business Bureau.
Jennings Evans says
Hello, I have an assurance wireless free phone that has 20 minutes remaining & must go out of town tomorrow. I tried adding 5.00 to my phone & all It says Is 5.00 cash balance. Could you please explain to me what that means. I’m worried in an emergency what to do when I have no minutes. I’ve tried emailing assurance wireless but they don’t answer me. Thank You. Can you call 911 when you have no minutes?
Toni says
Hi, the $5.00 cash balance means you have purchased 50 minutes of talk time. That is .10 cents per minute.
beverly hemdren says
how do i add minutes to my phone
Teresa Adcock says
It is my understanding that using 911 don’t need minutes on the phone.
Free Government Cell Phones says
You are correct. No minutes are charged for 911 calls. In fact, ANY cell phone is able to call 911 as long as its battery is good. Here’s more info from PureTalkUSA.com:
How many times have you seen “zero bars” on your phone and put it away instead of trying to make a call? Well if you’re trying to call 911, DON’T make this mistake. Thanks to the FCC, network providers must transmit an emergency call (911) regardless of whether you use their service or not.
So what does this mean? Well, if your provider doesn’t have coverage in that area, your phone will show that it has no service. But, another provider may offer coverage there and will transmit your 911 call for you, so definitely give the call a try.
You can also reach 911 with a cell phone that is not associated with a provider. This means the old phone you have stored away can be a great emergency device. As long as it has battery power and can reach a signal, your phone can connect to 911. However, keep in mind this means your call cannot be returned because there isn’t a number associated with your device. So, if the call gets disconnected, you need to be the one to call back.
Gregory Eastwood says
Hello, my problem is that I have added the extra $5.00 now I think it’s going on two months now and it still dosent show up on my account, . I have had some changes in my personal life that requires more phone time, so if you would please contact me and let me know what the problem is so we can remedy this. Thank you
Tina Ihde says
the free phone and minutes is great but it got dropped and the entire screen is cracked and broken now. but I have another phone of my own that I have had for awhile thru at&t, but I have no minutes on that phone and I was wondering if I could somehow apply the minutes to it?? and, the other thing is that it would be great if we could also get free phones for our teen aged children
FreeGovernmentCellPhones.net says
“the other thing is that it would be great if we could also get free phones for our teen aged children”
That would make the program much to expensive. The teenagers should get jobs.
me says
Thank you for telling the parents of the teens to get jobs!!!Thanks
Melsadis Peets says
I would like to apply for the assurance phone and I don’t know how to reapply went out of town for three months and I happened to lose my service please HELP!!!
Chuck says
This company sucks. Have had the phone for over a week. Keep calling, trying to get it activated. So far no help. Still no phone service and no phone charger with it. Cannot get a phone from another, better provider because I have this useless one. Please handle this problem or take me off of the record so I can get a phone from someone else. Have had enough of getting NO HELP!!! And STILL have NO PHONE to use. Thanks for nothing and also for stopping me from getting a different phone.
Lisa says
My name is Lisa I live in Maine. I have assurance wireless as my primary phone. I am going to get the thirty dollar plan. Can I get a new phone with that such as a touch tone phone. Would it have to be through virgin mobile. Would it have to be a certain kind of a phone.
Dave Norlund says
How do I add $10 to my account, I don’t know my pin #
Robert Chatman says
How do I get my account pin so I can add funds with dabt card?
david edwards says
how in the do I find out my pin # so I can top-off my account????
Colleen Canning says
I’m trying to get more minutes on my cell phone having a hard time figuring it out. Can you please help me Thank you
joyce says
I would like info on the free internet, my son gave me his old lap top
FreeGovernmentCellPhones.net says
http://www.cheapinternet.com/free-internet
Karen Morgan says
How do I get the 500 minutes a month promotion cause I tried several times and it wouldn’t let me do it. Thank-You!!
Deryk says
You have to call 888.321.5880 and tell them to add the minutes. Press 3 (in my case) for technical support.
Gwendolyn Higgins says
i added money to my account and now I need it put on my phone and the wait is too long
Corrina says
You have to speak to someone in person to get it added on right away. So when it’s opened call them and tell them you need a transfer to use right away.
SUSAN MAIN says
MY PHONE IS OUT OF MINUTES AND I CAN’T FIND MY PAPERWORK WITH PIN NOR CAN I REMEMBER MY PASSWORD.PLEASE HELP I HAVE SEVERAL DR APPTS COMING UP AND NEED TO HAVE TIME ON MY PHONE.I CAN’T REMEMBER IF I’M SIGNED UP ON A ACCOUNT ONLINE.THANKS SO MUCH PHONE# IS 515-943-****
Corrina says
You have to speak to someone in person to get it added on right away. So when it’s opened call them and tell them you need a transfer to use right away. And usually your pin number is your phone number or less digit I mean the last 4 digits of your social security number or birthday. That make you sure you speak to a person not the automated service
larry says
How can i add minutes to my best friends phone if he is not with me nor neither is the phone
judith mcfarlane says
This is the 2nd month in a row that I have not received any additional minutes on my cell phone 541-291-****.
I have followed the instruction make at least one call per month and to leave the phone on for at least the first 15 days of the month.
Why am I not getting additional minutes?
karen pigg says
How do I use a promo code 555 to add min
nickysatra says
I had to put all my things in the storage and I just found my phone but no minutes on the phone how do I get minutes back on the food stamp phone
Alexis Overton says
I purchased a virgin mobile top up card andhave a $10 balance but no minutes added. I entered the pin number and pressed done and no minutes were added. I called 611 to top up and still no minutes were added, what to do next?
ms smith says
GOOD day i have been trying to top up for a week now no one can help me with the account its been a back and forth problem the account needs to be reactiviated for the new year. how can i keep the same # for the pass 3 years .
Gail says
I would love to pay the five dollar plan on the 500 talk and text phone but my husband name is on the account. What shall i do?
Thanks
Gail Green
Donna Giampietro says
I am unemployed with zero income. I have filed for disability and have not received it. I understand that I may be eligible for a free phone?
Annette Jeffersson says
Being able to add minutes to this wonderful service from the government satisfies me. Being a mother a cell phone is handy, thanks Assurance Wireless and Virgin Mobile.
Arnold Bullock says
I have a Budget Mobile phone. I purchased $5 worth of time, 100 talk minutes and 3750 text minutes over the phone(611). Under the plan option, I received the 100 additional talk minutes and according to the 611 recording I received 3750 text time. I am should have 3575 text messages left but am not able to send text messages. can someone please correct this problem or should I go to a budget mobile store to have it corrected. Please call me at 410-746-**** if this call is free.
Thank you
Arnold Bullock
lee yang says
Can we up grade our assurance phone
patricia kirwer says
I need more minutes now. Really can’t wait til next cycle. Suggestions please. Thank you
Joyce says
I find it really difficult every mo.to add mins to my phone using my credit card.do not & cant find A top up card.How do I add mins with my card?
Corrina says
Call customer service and speak to a real person. Do not use automated service or you won’t get to use your minutes right away. That’s what they told me and that’s how I do it. It works
Janet Hall says
I was supposed to receive my extra 250 minutes starting today, but it did not add on. I have enough money in my account for it. Will you please fix this?
Thank you,
Janet Hall
Gretchen Hirczak says
How do I get low cost internet?
FreeGovernmentCellPhones.net says
You might be able to get high-speed internet for $9.95 a month. Check out the programs here:
http://www.cheapinternet.com
Mark Connolly says
I added $10 to my account, but the minutes balance did not increase. Did I do this correctly?
Phone # is 651-770-****
Alena McCoy says
after business hours and I topped-up but how would I convert the money into minuts in stead of
using 10 cents a minute
lavonna overstreet says
I would like to add time to my phone with card or pay pal but can’t find were to do it.
wanda campbell says
what phone can i purchase to get upgrade my current phone am i allowed to get a touch screen how do i purchase more minutes foe only one month not to continue to bill every month on my phone
karen says
I WANT TO KNOW IF I CAN USE MY ASSURANCE SERVICE IN ANOTHER PHONE BESIDES THIS SMALL PHONE THEY GIVE YOU?
Mary Ann Keitel says
I need to know how to get in touch with a customer service rep. I want to add minutes to my phone and NOT want to give my credit card number out over the internet., Please advise
Thank you
Mary Ann Keitel
Shelia Hawthorne says
Wanting to see I can get the Internet on my assurance wireless phone.
TIFFANY says
My phone was shut off because my boyfriend got one using my address and I’ve moved since then. I believe I still qualify for a phone. I need to sign up again. Who do I call? Can you give me a phone # please?
jerry says
How many minutes are used when you go on the internet. With 250 free min plan
Erika says
I’m trying to add minutes to my brothers phone because I have lost contact with him but I need to get ahold of him for an emergency. But when I call assurance wireless they say his number is not in their system. But lifeline told me his number is under assurance wireless. What can I do?
reese brandt says
my phone is out of min. want to add with credit card
Paul A. LeBlanc says
I would like to add minutes to my assurance wireless phone with my debit card.
Thank you.
Deb says
Is there any kind of phone upgrade to get
Renee Sternweis says
Assurance sent me a Q-link phone and my fingers are too big for the letters. I bought a new Virgin Mobile phone and am trying to transfer phones but don’t know how. Can you help me?
Michael Kennedy says
I didn’t receive my free minutes this month also last month I put $5.00 so I would have extra minutes this month. I recertiied last month now I lost all my minutes and I am without a phone
what can be done to fix this? I need this problem addressed right away
willie ramirez says
i got an HTC cell phone on 10/24/14 and was very happy but lost total service of my carrier after a system update was accepted on the phone. i have my phone but need help with restoring my service. please . Barstow Ca.
jacki smith says
why do you only put two options for minutes? there is at least three options
Christina Brown says
It didnt work for me when I went to Radioshack and paid money to put more minutes on my phone and im still waiting for it to show up !! Im very dissatisfied with your company right now..
Onyema Duruanyim says
I’ve received my replacement phone but have difficulty in activating it.
Jamasene W. Melvin says
I cannot get in touch with anyone at assurance wireless
Corrina says
When you reach the automated service during business hours only continue to screw up the information until it directs you to a live person. It works
Diana Dailey says
I am interested in low income internet,
Free Government Cell Phones says
http://www.cheapinternet.com for low income internet.
Ignacio Garcia says
yesterday I recharge $5 at the phone ‘s mother in low Elsa j *****. 305 438 **** and in this momentes she have only 29 min in her phone. WATH ABOUT $5?
I MAKE SOME MISTAKE?
Christina Brown says
Mine too..I didnt get what I paid for !! Whats up with that???
Mr Rhonell Williams jr says
my Nephew say to buy a phone where you can use any Sim card in it
Marsha Fowler says
Does buying extra minutes cancel out you free phone?
renee says
I’m going into the third year of having my little phone and now they are gonna change it to unlimited texting… GREAT!!! I’m hoping that I will be able to buy another phone from them soon, so I can get unlimited internet for just $30/ mth. U can’t get that price from anyone. Thank you,Assurance!!!
Debra Bell says
I’m trying to add minutes to my daughter’s phone, 610-800-****. She or I don’t now a pin to log in. Can I still add the minutes on line or do I have to call in
shelley says
Thank you assurance I get coverage any where and your customer service is awesome.I appreciate the unlimited text. Getting this phone has helped me so much.( otherwise wouldn’t have phone) Again thank you keep up the good work.
Patrick J. Olechny Jr says
Can I change my phone number?
Clifford E. Boone says
I recently reported my assurance cell phone as being lost.
I just found it and after i recharged it, its saying that its “closed”
and the power is off. Can you please help me and restore my service.
The original phone number was 716.715.****.
Thank You,
Clifford E. *****
*** Oakgrove Ave.
Buffalo, Ny 14208
Caridad Diaz Garcia says
Quiero cerrar mi cuenta. Que debo hacer?
Janine Sico says
Is it possible, for me, to add minutes to my Sons assurance wireless phone, by just the phone number?
edwin says
no, you need his pin number as well
mike says
THANK YOU Assurance wireless. Im very grateful that you offer this service. Keep up the good work.
Mr Rhonell Williams jr says
The service is good, only sometime you get a bad signal . THERE IS A MAGNETIC FIELD that is blocking the signal . No matter what kind of phone you buy .talking too much texting eat up your minutes,my brother use to tell his friend back in the 90 you have two minutes say what you have say .the phone have a timer. we over talk ,text some company charge 25 cent a minutes do research !I like to have a 32gb phone i can afford so free phone is the way to go some people send the same text twice i do it some time too !free phone is the best 1000 – 2000 minutes is what a person like me need! some people talk about a lot of junk it waste your minutes !
tracy says
Wow people shouldnt we be a little grateful for this yes its a no frills phone and no frills on the service but really did you expect premium service for free??????? Talk about greety and selfish get a grip at least you all have a phone. To keep intouch with loved ones. And emergency be thankful for wat is offered cuz i know i cant afford. Phone service rite now while im out of work THANKS FORTHIS SERVICE! !!!!!
Mr Rhonell Williams jr says
All senior should have a mobile phone and PC or laptop. We live technology age we have to change with time .all young people should own music album get Phonogram a cassette player portable radio for backup !
Lynda Janson says
I have added money to my account because I ran out with so many Dr. appointments. I don’t remember my pin, password because I don’t normally run out. Can u change my plan to the $5.00 plan or give me my password? I thought it was my old phone # 5847657812 but I guess not, can you please help me? Thanks
janet says
I did the same, dr.s appts took up all my minutes being put on Hold for 25 min.s every call… When I added min.s for $5.00, the password is 8-10 numbers which they text to you when your purchasing the extra min.s or are in the process. Just check your texting, they will text the numbers to you. (or should) if not CALL them, those calls are Free. I know we were on for 15 min. trying to add the $5.oo & get the text of my password numbers. Check your text.
Mr Rhonell Williams jr says
Never put your password on the internet FOR COMMENTdo it buy phone !
edwin says
change your password or pin to something easy and that you’ll remember like your birthday
Andrea Jimenez says
Why does it take up minutes when I am checking my voicemails? I also think that it is using double minutes or something bc, I only used the phone for a total of 21 min last month, and it says i used over 50 minutes. I know this bc, I looked on my call log and looked at the total time of the calls I made, and it added up to 21 minutes.
curtis says
coverage sucks, but what can you expect for free.
Margaret Gabbard says
I have not received my minutes for this moth, How do I go about getting them.
teresa says
call customer service and they can put the minutes on right there. It does depend on who you get to talk to. My txt minutes werent showing and he super nice and professional
Christina Brown says
Yes me too..Please Help ME..Im so confused !!!
carolyn moore says
i was on assurance wireless for low income families and i was wondering how do i get it back.
kim says
did you lose the phone? if you qualified before you should still qualify. I think there was a rule
that you had to use the phone once a month or it would shut off but I am not sure. Just contact assurance or apply as before.
janet says
I’VE HAD MY PHONE 8-9 yr.s, there’s been alot of months I didn’t use it at all, never any problems, ever. I love it. I call out of state anytime easily. One problem, I can hardly hear it ring, if I’n not holding it or very close to it, I miss my call. That happens alot!!! Low ring or no ring…bjut now I’m trying to purchase texting but can’t seem to get it…but I’ll keep tryin. It keeps telling me I don’t get texting but won’t say WHY…I’m trying to purchase it! Any advice???
teresa says
You should call customer service and see if your plan include texr msg. I tried doing it myself for four months and I finally called and the gentlemen saw where I had been trying and he got me my txt right then.
edwin says
Keep trying, when you call the automated number, after the introduction, begin pushing buttons until it tells you it will get you a live person, either tell them your desire or ask for a new application and literally start over, I did and it took 3 months but I got it back, amen to that , however, the man that experienced out of rang no coverage, well, I had the same problem when I went to Montana, I guess that we all need a back up plan, if your in the mountains there is no coverage for all phones not just assurance, so,have a backup plan for such emergency’s. hope this helps,But keep calling and push numerous buttons to get a live person, no matter how difficult they are to understand, what can anyone expect for free, overall, its a wonderful plan and a blessing to say the least.
Antonio says
I bought a Top-Up card at Walgreens in Tucson Arizona for an Assurance Wireless cell phone that is supposed to be using Virgin Mobile. The Top-Up card does not work and per one of the Assurance Wireless Supervisors “Amy” they know that there is a problem with these phone cards. The retailer will not take it back and has stated that they know of one other customer who had this problem. So far Assurance Wireless has done nothing to credit my account and has basically lied to me twice. These people have the most terrible customer service that I ever have endured from a telephone service provider. Do not choose Assurance Wireless unless you want the Government to be giving money to a company that does not care about it’s customers and does not care that Top-Up cards are being marketed that do not work. I desperately need a cell phone in order to try and find work as I am destitute. Assurance Wireless does not care that I had to borrow money to buy a Top-Up card that is basically worthless. On some of my calls I even heard Customer Service Representatives laughing in the background more than likely at the conversation that I was having with the CSR that I was on the phone with. These people are not nice, stay away from Assurance Wireless.
Antonio-Tucson AZ
Hal says
WOW Talk about being ungreatful ? Just another gimme, gimme, gimme moron (Champagne TASTE on Ripple POCKETS) that does not know THANK YOU, it’s not in their vocabulary, I’ve had this FREE PHONE now for 3 years and never had any problem making calls or receiving calls from ANYWHERE & if I ever did I would say “OH WELL” try again later what did we do before cell phones anyway ? Just backs up that APPRECIATION and COMMON SENSE are near COMPLETE EXTINCTION, very sad world we live in today..
ladagosta says
free doesnt help when you are out of state and can not make a call .. emergency cell is worthless if it only has service in your local area. I had to make a out of state trip to get my transmission repaired and was stranded and unable to make one call since it kept saying out of range. if it was not for my son i would still be sitting there this very minute unable to communicate my emergency. this is the case every time i leave my local area it says can not complete call.. so why have a phone at all.. think about it cant wait until i can afford to add cell service to my tablet.. for safety issues as having this cell phone is senseless i have magic jack when i am home so it serves none at the house.. and most people know where i go so if i do not return they will find me where I went when it comes to local running.. when i go out of state is when i would need this phone for emergency reasons and yet it will not allow incoming or outgoing calls. the tower signal is never connecting free = 0 = worthless dont get me wrong i can chat for nothing but i can do that on the magic jack.
Amy says
Can I few numbers called from Internet on my life wirless phone account login or something
tom b says
Is there a standard issue phone for government free phone program?
Robert King says
I paid $10.00 for extra minutes for my reachout mobile government phone. I received conformation # fuypbce9e535 what do I do my phone uses Verizon don’t know why please help
tammy hysten says
can not add minutes from mobile automated system will not access my account options not offered to add.
tammy hysten says
have money on account but can not add minutes from mobile or website
Christina Brown says
Im having the same problem too.
Bill says
Your secret question will be sufficient to substitute instead of the pin number.
judith fuller says
I want to add minutes, but I forgot my pin number. Please help
NINEVA M GUTIERREZ says
SATERDAY I WILL UP MY PHONE TO UNLIMINUTS AND I WANT TO CHANG MY NUMBER TOO
Eileen says
I for got my pin number and dont know how to get it and I need more minutes.Please help thank you.
NINEVA M GUTIERREZ says
also I would like a new phone no I keep getting bother from a person I know
NINEVA M GUTIERREZ says
ok
Andrea L Mitchell says
I added $5 to my acct and it says I dont hv the credit what happened
Robin smith says
How can I get my text messages back on my phone
Robin smith says
How can I get my delegated texts back
Chloe Weiss says
I put five dollars on my cell for a regular program of five dollars in addition to the 250 minutes and text 250 text but they just put it on my cell as mo in account not new extra minutes. Please recteify. My number is 316-308-8480 and the pin is the same. Thank You, Chloe Weiss
Rena reeves says
Assurence wireless and virginmobile have a bad gateway with Paypal please look into it. Thankss.
Erika Leal says
Just dial 611 from the phone then push 3 to do it automated no hold time doesnt cost u any mins then you just follow the easiest instructions ever as prompted by the automated voice such as punching in your acct & cc #s blah blah blah & then you’re done in 3 mins tops & then just hang up & you will be texted instantly that it went thru successfully. You can even have your cc# saved for future purchases on your plans mins/texts to save you an extra min the next time you call if 3 mins is too long of course…easy as 1,2,3! Good luck hope this helped, cheers!
Edna says
my phone won’t even ad the 250 in a new month, and when I put in the code it always says the system is busy try later
ernest says
I to am having one he’ll of a time downloading minutes on my assurance wireless virgin phone. We all can’t be stupid, right.
erich schaffer says
why the hell is it so difficult to add min, I no I do not no how to use a computer still schouldnt be this hard
tbangry says
I can add $5 for minutes but can’t use the money to ADD the minutes. VERY Frustrating. E-mailed Assure for steps to do this; I’ll post it if they reply.
Bill says
Never rely on adding money by e mail. Always get a live operator. You can still do this . call their 800 number and don’t use any prompts untill they offer and they will an operator. Then you can make clear what you paid and what you want. Absolutey success every time buying minutes with a live person
judy montanye says
How do I add minutes to my assurance cell phone
judy montanye says
I want to add $5.00 to ***-***-**** with a debit card. How can I do this
Timothy Atcherson says
How can I add minutes by debit. I did it once but can’t find it again
bertha white says
need to add 5dollas to my acount
febra says
How do I add mins to my phone I’ve called 1800 numbers not having any luck
Jazzy says
I need to add minutes to my phone and I’ve tried calling (888)322-1122 because the message on my phone said I would need to call that number, but each time I call, all I get is a recording saying all circuits are busy.I really need to add minutes to my phone because of a family emergency. Can anybody help me?
michele says
wish me luck gonna try
michele says
I have never had so much trouble with trying to figure out how to add minutes to my phone. exactly wtf thankyou for the phone but come on evidentally my pin is wrong which finally got a real person for that but no don’t work so idk gonna try another way I guess soooo frustrating my god
Steven says
is it possible to add the 250min for 5$ to a friends account with out knowing all of thier account information?
Susan says
Where can you buy the Virgin Mobile Top Up Card? I used to buy it at FYE but
they don’t have it anymore. I couldn’t find it at Walmart or Best Buy.
Anna says
I am having a lot of trouble adding minutes to my phone, Even my daughter doesn’t understand how to. Why is it so hard to just add $5.oo each month to get more minutes??
Should be an easier way.
Thank you.
Jazzy says
I am trying to do the same thing, has anybody given you an answer yet? I’ve tried calling the toll-free number they said I had to use but each time I call all I get is the recording that all circuits are busy. You can e-mail me back @ [redacted]. Thanks!
Jazzy says
Anna, I just added $5.00 to my account. First you have to call (888)322-1122, select the option to top-up your account using a credit/debit card, it will ask for your pin number which I didn’t know mine at the time so I entered what I thought it was twice.The $5.00 cash balance showed up but my minutes didn’t change. I had to call (888) 321-5880 and spoke to a representative and was told they have to speak to you to add min/text. I was successful, then I was sent a text with my pin number. The text balance changed immediately, the voice minute change took a little longer, but it works. Good luck!!
Anna says
My phone doesn’t ring.It did in the beginning, but now all it does when I get a call, is light up. So I put
it on viberate. what can I do to get a phone that rings?
Joann says
I can’t figure out how to get mins. for the day.my monthly 250mins. go on yhe 1st but I need mins. today so do I get the 5$ min. or will the min. be taken at the end of the night???
olgamercado says
I put the virgin mobile card of 10.oo and now I cant make any phone call or text but u took my money what cant I do
Jazzy says
Call (888)321-5880
KLM says
Do you have to use the phone they send you. Our can you up grade. Also are all gov phones virgin mobile, and if not how can you find out the provider.
Respectfully, KLM
HOW TO DO IT!!!!! says
Easy fix, just call 611 from your cell phone, have a debit or credit card in your hand
And when you here the options just push 000000 till you get on hold with a live person, yes they are out there, when you talk to them give them your phone number, then they will ask you for your password. Wtf is that its not your voicemail password! If you dont know it ask them to text it to you, yes they will do that or just set one up with them with your personal info, hello ok hello can you hear me now. Ya make sure the person you talk to understands that you are paying 5.00 for extra 250 minutes airtime
Because if you dont say that they will give you a 5.00 credit on your phone and airtime
Minutes cost .10 cents a minute, that plan sucks it can eat up 5.00 dollars a call, trust me i learned the hard way.So make sure to tell them that you want the plan 250 minutes for 5.00 dollars. Hope this help ya. All i ask is help somebody help themselves
Thank you. Thank people for the internet.
carlos egea says
really i dont understand your services but are so poor that i dont know how your company is giving services with a contrat from the goverment carols
robin johnston says
how do you access your account if you can’t remember or find your PIN number? My sister is stranded with no phone right now because she cant find the PIN #; she has no internet either, so this is really critical. I am trying to help her get her phone on again, but this is really difficult when you cant just do it from the phone
Free Government Cell Phones says
You need to contact the provider.
latatia searcy says
HELLO ASSURANCE WIRELESS; I WANTED TO PAY $5.00 dollar /500 minutes. using my aunt debit card with her permission. is it possible i may purchase more minutes doing this. thanks.
carly says
when do the minutes come in my friend said they come in on the 14 and they still yet to come is it because i had my phone shut off? Or is it the beginning off the month, how many minutes do i use sending a text?
ce ce says
how do I get lifeline… thanks
pam corley says
I bought a top up card but was not instructed how to use the money to get minutes.
doug says
they don’t make a $5 top up card…can I use half of a $10 card ?
evil genius says
I feel like I should step in here and do my duty as the evil genius. Doug this should help you and other people who don’t pay attention to what they’re reading. now all you want to do is pay $5 . that’s not a problem as long as you go to the assurance paysite not virgin mobile top up site for sure in sight will let you pay 5.00 virgin mobile top up is $10 minimum but it is a faster and easier way minutes on your account providing you use the same top up card. all you have to do just wait a few minutes and your minute’s pop right up. it don’t get mulch esi thanks that people. that’s it for y’all today my school save some other poor misguided suole…. evil geniuses left the building
steve says
how do you add minutes is there a website or a phone number to call. You list all this information but neglect to inform folk on how to actually complete the process.
steve says
how do you do it what website what phone number.
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Lynne says
I am trying to GET MORE MINUTES CREDITED to my account. Have already put in (via telephone) and amount of $5.00 from my credit card and it’s showing on my account. NOW, how can I change that credit to $5.00 worth of MINUTES.
Ryan Dotson says
How do I add minutes to my phone from my account after business hours?
michael says
How do I add the 250 mins to my 250 free mins for $5.00 a month??? you web site has no answers!
karen houston says
If you call 611 for help you are charged nothing! It doesn’t matter how long you talk. Listen to the choices and push for trouble with your phone and you will get a live tech every time. I have had my phone for over two years and that is how I talk to someone “live.” You might get someone you do not understand if that happens ask for another person I have done this before and it works.
chatisha says
i cant activate my phone and i have my account pin wont go through
chatisha says
i cant activate my phone and need help my account pin 242865
Vee says
Right now I have six message in Voicemail and I can’t retrieve them. I keep calling Voicemail and hearing the first and oldest message over and over again. It ends in mid-word and won’t move on to call number two OR three OR four OR five OR SIX!! No matter what I do and even when I follow operating instructions, I CANNOT retrieve those messages–NOT EVEN THE “VIEW” function so that I can see the phone number of the caller!!! THIS is my major emergency . . . actually, it’s equal in urgency to CONVERTING MY DOLLARS TO MINUTES!
This seems to me to be very unfair and this is a replacement phone that I just go!
Vee says
Just exactly which calls and msgs to and from Assurance Wireless are free? I believe my minutes are being used up just trying to find the right option to either convert dollars to minutes OR to ask a question about the phone to learn whether we’re operating it wrong OR whether there’s something wrong with the phone! Those questions aren’t answerable among the options when calling AW and I hate to LISTEN to all FAQs if I’m being charged 10 cents/minute because I can’t get my dollars converted! Please help.
Vee says
The instructions above DO NOT include how to CONVERT dollars to usable minutes. I’m still trying to figure out why I can’t always reach a real person to do this! If dollars are not converted to minutes, we pay the 10 cents/minute charge! Sometimes I somehow accidentally reach a person and they tell me there’s an option to talk to someone but it’s NOT always available. So I go round and round listening all the way through ALL the options, using up 10 cent minutes, I’m sure, and there’s no way to automatically convert without a real person and the real persons are not available. What’s up with that other than stealing more money than necessary from poor folks?
Kelley Qualls says
I agree with Robyn Smalley. I am trying to add minutes to my phone, and it tells me how but doesn’t take me to where I can actually add them.
debrafrancis says
I have put 30 dollars on my phone for unlimited minutes for next time my plan is up nov. 16 I have tried everything can you help me
james carroll says
i am at a shelter In Hartford, Ct. my assurance/wireless was stolen! help??!!
james carroll says
i am residing at a shelter In Hartford, Ct. my assurance/wireless was stolen! help??!!
james carroll says
i am residing at a shelter in htfd ct my assurancewireless phone was stolen! help??!!
james carroll says
i am residing at a shelter in htfd ct my kyocera/assurancewireless phone was stolen! help??!!
Edward Jones says
I have a Assurance Phone. ( Kyocera ) My problem is the Battery will not hold a Charge. How do I get a new one.? Thanks. Edward Jones
ROBYN smalley says
What happened to this website. I can’t find anything or, if I think I do find something it’s no help at all.
i am trying to top out my account and either nothing happens or it send me somwhere else. Also I do want the plan I had the 1,000 calls and 1,000 texts. Can I do that?
julianstone says
I would like to apply for a phone. i am a disabled vet.
Willie Mae Jackson says
I would like to apply for a phone
Sue D. says
I’m eligible, but none of these programs is available in my area. I’m totally disabled and far below the poverty line, yet there isn’t a company that serves my area. With my annual recertification for Medicaid/food stamps/LIHeap, the state sends me a brochure to alert me to the availability of these services. I “check availability” by typing in my zip code. The answer is always the same: Sorry, we don’t serve your area. Check back frequently… Ten years and we are still not covered. Actually, there is almost no help for the poor in these areas. It is as if we exist in a black hole. (Except when it comes to taxes. For some reason, we aren’t invisible then). How depressing is that?
Mike 444 says
YOU KNOW THE SECRET – TO BECOME INVISIBLE – BECOME POOR
When you look poor you become invisible. Grow 3 days worth of stubble for a beard, wear a wrinkled shirt, baggy (but clean) pants, and voila – you are invisible. People do not see you, except Police, and they see you really well, especially if you are driving thru nice neighborhoods, or have a tail light out..
So, be cool, and enjoy being invisible. Just don’t walk thru rich neighborhoods, that gets you visited by the police – it is best to hang out downtown.
Kele says
There are a bunch of different companies just type in free phone and ur state
Free Government Cell Phones says
They are all right here:
https://www.freegovernmentcellphones.net/states
maryanne linder says
can our application be filled out over the phone or your email ….im 65 and not sure how this is working the phone number listed 1-888-898-4888 or your email ourteam@assurancewirless.com
Gregory Terry says
I want a Virgin mobil card for my cell phone.
barb miller says
i am on the 5.00 plan and did not recive all my 250 extra minutes only go 100 on talk
Thomas Colligan says
How do I register my debit card so as to add minutes when needed?
Thank you very much.
holly campbell says
I am having trouble adding minutes to my assurance wireless phone.can you help me?
holly campbell says
im having trouble adding minutes I want the unlimited plan can u help me?
Kimberly Dean says
I’m a customer and have lost your number how can I still get my unlimited mins for only 30.00?
josh lafferty says
i have a couple quick questions about our government phone plan. It is an att phone, we live in evansville indiana. What is the process we need to follow in order to have additional time purchased for when the phone time runs out. We are pretty confused ,so please send me as detailed of information as possible. Such as different rate options for text and time as well as different ways of actually paying for them i,e, credit card in such. Thanks, josh
Amy Vondersmith says
I don’t remember my password or secret question & I want to Top Up. Am out of talk minutes & am unable to access anything. Please help!
Bridgett says
My father called 911 from his assurance wireless phone because he needed an ambulance and assurance wireless charged him over 140 minutes for the one call…He contacted assurance wireless and they are the ones that told him this… So my question is what if you have NO minutes on your phone, can you NOT contact 911!? Now he i out of minutes and can’t even contact anyone, including 911 again if he needs to until his minute renew or he ha to pay for more… This is ridiculous!
Free Government Cell Phones says
That doesn’t make sense. 911 calls can be made free of charge on any cell phone, with or without service as well, at no charge.
sherry thomas says
I have found there terms are good you can also buy unlimited talk text and some data for $30.00. I live in Fayetteville, Arkansas & they only have 1 tower , reception sucks dropped calls all the time!!!!
rigid13 says
I wanted and payed for 500 minutes for $5.00 with Top Up Card. The Customer Service guy only gave me 250 minutes for my $5.00. What`s the deal? In the past I got what I payed for, somewhat confused about that conversation a few min.s ago feel like I got gyped!!!!
mysti riggs says
i have no clue what my pin is! please help i need to add minutes and i have no other means of commucation. and have small grand children who stay with me. please help a.s.a.p.
Judy Russell says
I forgot what my pin number is. How do I request help with this?
Julee Beaver says
RE: ***-532-4880
I know my phone number but do not remember the pin number to get more minutes on the telephone..can you please help me out with this problem. Thanks in advance for your help!
Lynn says
Call Assurance Wireless Customer Service and they can help you with your pin. My pin is my 10 digit phone number.
Paul Moulaison says
I just spent a total of 20 minus trying to submit an application on line and then thru one of your Appl. employees in Costa Rica…!!! I’m not sure what was worse, the on-line Appl. not finding my mother’s address or the reception in Costa Ric !!! You’ve got to be kidding !!!
Carol Rivera says
How can I add minutes on someone’s phone who is not near me. Can I purchase minutes online or by phone.
craig findley says
I love your service
Erica Jones says
How do I add minutes online???
Lorie Carpenter says
I just paid $20.00 for extra time on my phone and I can’t seem to get it on there. Can you tell me how to go about adding these minutes.
Otis Walker says
I think that assurance wireless is a wonderful program.
Otis Walker says
I like assurance wireless
rayanna says
I
like phones
Otis Walker says
I would like to purchase extra minutes, how do I go about this?
felicia vallese says
Are there promo codes for the assurance wireless phone?
randall thornton says
im on ss disability and ssi can i get afreecell phone i have a cell phone and i can not afford to buy mins for it
evelyn gorham says
is there a mo. plan that I can get a physical bill for?
Nam Nguyen says
My money balance now $9.90 .Please let me add $5.00 and get 250 minutes,total 500 minutes for this month (05/27/2013 to 06/27/2013).
Thank you so much.
Nam Nguyen.
mike wymer says
please cant i have a phone number to call regarding the free cell phone. thank you.
Maria Bosque says
Need to know how to do it. Do I have to do from my cell phone? Don,t have any minutes left.
Maria Bosque says
want to know how to put more minutes to my cell phone. Thank you
rick dennis says
how do i top up using my credit card number ???
christina cloutier says
i forgot my pin to add mins. please help me
Marcelina Taveras says
How do I add minutes to my phone
Katrina says
You can’t even call customer service if you don’t have any minutes on your phone… I PAID FOR UNLIMITED 30 AND KEEP GETTING CUT OFF SAYING I DON’T HAVE MINUTES.
shirley says
First, I been to this site on several occasions and I find that the links you say to clink on don’t go to nothing that will tell you how to apply for a free government phone. Second, “Click here” appears right after and in front of the where you say how to find-out more on how to get your free cell phone, or something of that nature. Third, I don’t think you have any intention of directing reader to anywhere they can receive a free cell just a phone at a discount rate. Finally, stop the riff-raff.
Katrina says
http://www.assurancewireless.com/Public/Welcome.aspx
Copy & paste to your browser!
steve says
I have been trying to do the $5.00 option to add the extra 250 minutes and can’t get any where with any of your suggestions or able to log into my account. My phone number is ***-267-6569
charlotte says
call tham
Carol says
My minutes have not been added to my phone for this month. How do I get them added?
anwar says
please how to get to phone .?
Pearl Heller. says
I enrolled in the $10 program and now I am having trouble topping up . I hope you can help me with that. Thank you. Peael
kanea says
please how to get to phone .?
Katrina says
http://www.assurancewireless.com/Public/Welcome.aspx
Go to there website
kanea says
can you send me form to apply.
kanea says
please my income its too low icant to by cellphone I need help me and my son we dont have cellphone please we need helo as soon as thanks.
carole kelly says
want to add mins to my assurance phone with a paylo card please help carole kelly
david wallace says
I paid 5.00 on mydebit card on nov 16 2012 250 mins and didnt get them .now i,m trying to topup agin for 5.00 and can,t get to you. I have called you and they say the phone no is not no good .now i,m trying to get you on the computer and nothing .how do i go about toping up? thank you dave wallace
Josejuan Madrigal says
Thank You Richard T Mobile Virgin
jason says
Lmao!!!!
kathy says
Apparently, we would ALL like a response. thank you
kathy says
Yeah .. can’t figure out how to top up my phone with $5 for another 250 minutes. I called and talked to a computer, as usual. Using a debit card, I put $5 on my account to top up my minutes. The only response I get is that I don’t have the correct 10 digit acct. pin #. So now I have $5 just sitting there for nothing! And $5 less in my acct. You don’t make this easy.
William Lawrence says
Looking to get Assurance phone are they worth it.
eric says
I just activated my phone how do i get my 250 free mins?
Bandon says
Is there a store that you can buy the prepaid cards from?
Israel R. Guerra says
Would you please, I need to put money in my account. What I have to do?
Will Schmidt says
Is Assurance Wireless available in Illinois?
Free Government Cell Phones says
Click the States link in the header and you’ll be able to check.
david wallace says
I have add 5.00 to my account and can not top up . can you help me out. I have tryed calling and on my cumputer no luck.let me know. thank you dave
donald thaxton says
how do i do this with a dedt, card 9198856173 thanks
ruth says
I have been trying to add minutes to my son’s phone online (I’ve done it before), and cannsince the 26 they took my credit card numbers and everything and then nothing so i got no service and hope they didn’t use my credit card.
lisa says
are there any store locations in the akron, ohio area to apply in person?
lisa says
i dont see any information relating to data packages. do the free phones have internet and app capability? can the phone offered be upgraded? please email me more information so i can make a decision as to which provider i choose.
thankyou
lisa
nelcie mason says
where can i go to put minutes on my sons phone.
ladonna gilbert says
Thankful
raenesaholquin says
i need help adding minutes to my phone i tried by phone its saying declined. i am using my mastercard
Jill Cothran says
Top me up for $10.00.
Thank-you!
Margaret Lucas says
I have been trying to add minutes to my phone since the 26 they took my credit card numbers and everything and then nothing so i got no service and hope they didn’t use my credit card.
Jagjit Rosha says
I would like to subscribe extra minutees to my account and charged on my credit card every month.Please tell me how to do that?Thank you very much.
Jill Cothran says
I’d like to top-up for $10.00.
Thank-you.
Annette C. says
I don’t know why everyone is having problems adding minutes to their phone. I just go to ANY store that sells cards for Virgin Mobile, go to the Virgin Mobile website OR use my debit card with my cell phone. Simple, easy peasy!
Marc Dumay says
Need to pay additional 20 dollars monthly.How,on-line or by money order?
crystal palmer says
check balance
georgiamom says
they keep saying that we can receive a phone in Goergia (Thomasville, 31792) but everytime we apply they always say that they are not in our area. How long before you reach souuth Georgia?
susandavidson says
I want to reapply for my phone service.How do you get the free text messages?My application said you can also get 250 free text messages too.
Sandy says
PLEASE!!!!!!!!! I keep going round & round & CANNOT FIND THE APPLICATION TO SAVE MY LIFE!!!!!!!! PLEASE…..I need a link!
TAMMY says
I WANT MY FREE PHONE I LIVE IN ARIZONA
PHOENIX,AZ 85034
Mike says
I own a wireless store how can become affilated for my state Im in Louisiana
jason kelley says
thankyou your a big help
jason kelley says
thankyou for your help
lp says
I have thought of getting the assurance wireless due to income, but from all the questions/comments, it certainly seems that most everyone has problems contacting a live person to help them and alot of trouble findinf where, who and how to add extra minutes. Yes you do have explanations, and I consider myself to be of average intelligence but your instructions are a bit difficult to follow. Perhaps you could clarify them for a lot of people or at least put phone numbers that could be called to reach someone.
Free Government Cell Phones says
We list the names of the vendors for each state, on each state page we have on the site. When you click any of those vendor names, you are taken to a page that has the contact information for that company. It’s rather simple.
mary blackmon says
how to put menuites on my phone
mary blackmon says
help me i need menuites on my phone 9092640246
mary blackmon says
to whom it may concern i need menuites on my phone why is it so hard now to get thought to someone,please let me know something soon i dont have any menuites my phone is off. mrs.blackmon cell n.9092640246
wakeshia brigham says
i would like to sign up free this free obama phone
Wilfred J. Eckola says
U.S. government officials are spineless, gutless cowards. Just ask any politician and they will vehemently deny this accusation. Of course, if they deny it, then you know it’s probably true. Have a great day.:)
Ronald Saffold says
I added $20 talk to my phone and I now have a zero balance and the reverted 250 plan has not kicked in on the automatic restart date. Need a resolution because I have no communication ASAP! Phone number is 8503031965…
DEBORAH WHITE says
I WOULD LIKE A FREE PHONE . WHAT DO I NEED TO DO?
Lillian Cole says
this page was
useless to me. How do I add minutes? You tell us how but don’t let us do it. …
donna machiavelo says
need to add mintues to cell phone by credit card.
LUIS AMPOSTA says
I WANT TO GET A PHONE WHAT IS THE NEXT STEP?
Kim says
I have a virgin mobile phone that works fine at my address but the company says I can’t get assurance wireless.
yosselin says
new phone virgin mobile facebook wireless .. thank you
yosselin says
add text send mobile phone facebook wireless .. thank you
Sharon Fulmer says
my screen is messed up on my phone how do i get a new one
Emy Bravo says
I have called and get no answers!!! What website do you go to add minutes to your phone???
The king of king says
What website i should go to add more minutes free on my phone aslo if i when to change the assurance phone for example, change it to Timobil or Virgin Mobil what should i do
Anne Marie says
My best friend just bought me a used virgin mobile phone on amazon.com. Will I be able to use it with my assurance wireless plan?
kevin hickey says
i just got a assurance wireless phone and would like to purchase minutes. who sell the cards? can i add them over the phone if i buy a card can i call and have assurance wireless add the minutes on for me? what is the $5.00 a month and how is it paid for other than using a credit card?
carlos a pulistar says
my phone is acting up been trying to communicate with assurance wireless to see if i could get a replacement .the problem is that it”s eating up my minutes.please give me a feed back.
Carol says
Why would the minutes we purchase NOT be carried over to the next month if we don’t use them all? Will that be changing anytime? -Thanks
SHAQUANA ORR says
DIFFICULTY TO UNDERSTAND DIRECTIONS AND QUALIFICATIONS
Lynda Faye Wilson says
I’m not understanding how to add minutes/money to my used up 250 Free Minutes. I n one place it state $5.00, another $10.00 and another $20.00.
I am interested in adding on to the phone $10.00. Can this be done easily
or is it impossible or complicated? The original 250minutes went might fast.
from the 15th of the month until now. I think the $20.00 at this juncture would
be a bit much for me. I need to use the phone now, not wait until March 15th!
Tonia Ohnstad says
I cannot find where to go to add minutes to my assurance wireless phone on the assurance wireless site.
Please help.
Me says
Why doesnt any page or anything ever say where we can actually go to get minutes, I need more to call the doctors office and cant figure out what to do!!!
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/minutes/assurance-wireless-minutes
Sparky says
So , can you add 250 min,. to your Obama Phone, without changing your monthly program? It appears that your account will simply take, money at the rate of ten cents a minute, from any money you put in.. This also dictates that you buy a $10 card even as you would spend $5/ mo.Sparky
Free Government Cell Phones says
It’s not called an Obama Phone. Please read:
https://www.freegovernmentcellphones.net/faq/obama-phone
Tia Edmonds says
I don’t have my activation code with me. Is there a way for me to retrieve it through customer service?
joyce christopher says
have never put minutes on,can’t remember Info vkey or password .Can u help?
shelly says
My daughter is having her first baby.while 250 minutes are enough I need to add
minutes , now before my payment date what to do!!!!! this is a one time thing.
Michelle Suarez says
no me ha llegado mis minutos desde octubre
cameron moore says
my mom love your govrment phone and i like it to
cameron moore says
i like govrment phone
katryn wilson says
thank u
Kayronprice says
904 566 2699
Kayronprice says
I need phone mintues please for my phone.
Kayronprice says
I need mintues for my phone.
d says
I have waited for a “free” phone since I was approved by Assurance. After I inquired about the arrival of the phone to several Supervisor’s, I was then told that I didnt get the phone because I had not enclosed 29.99.
john o. minor says
i need to start my yearly plan please help me out my wireless phone number is 561-291-4067
Eric says
um im not gettin as many minutes on my phone as promised what do i do about that?and where do i go to get minutes everybody tell me they dont do easylink watever that company is
um im not gettin as many minutes on my phone as promised what do i do about dat says
um im not gettin as many minutes on my phone as promised what do i do about dat. n where do i go to add more minutes…. everybody say they dont do ezlink
roper keith says
I need to get information on purchasing one of your cell phone asap-if you could
contact me with the application I need it asap.
LONNY E. WELCH says
My safelink ID is 7538594. I was disqualified because I didn’t send enough for the program (FoofStamps) a paper with my name–name isnot on our Lonestar Card—so, I’d like to go ahead and apply based on my income. I get $666.00 per month Social Security. I think that’ll be easier to provide you my Award Letter from Social Security.
Please help with this. Thanks!
Lonny Welch
tlgeer says
You don’t send a copy of your card, you send a copy of your award letter.
melissa says
i love the free phone you dont get nothing for free now dayz THANKZ
ELMER FUDD says
****this webpage does NOT help at ALL ! It does NOT tell me WHAT website to go TO to use my credit card and make payment to ADD MINUTES to my cellphone ! ***
Free Government Cell Phones says
Mr. Fudd,
Click the link for Assurance Wireless in the article. Plus there are other exact instructions if you read it again.
– Mr. Bunny
No service says
When does this months (Oct. 2011) service begin???? Always was on the 7th …I can’t get an answer anywhere ….online or phone…Please help!!
Mike says
The day you activated your phone is when the month begins..
poofofproof says
If I own a cell phone (example verizon) and I quailfy for free government cell phone & minutes, can the free minutes be used on the cell phone I already have? Thank you
Free Government Cell Phones says
I believe one of the companies lets you do that, but I don’t remember which one.
Ask each of the companies that works in your state.
But honestly, these companies don’t go out of their way to take care of unusual circumstances, so I don’t know if I’d exert the effort.
margaret wilcox says
i have a sprint phone can i transfer my gov phone to the sprint phone
adil says
adil sanai
3150 51st ST apt c-7
Sharron says
Hi, I have a lifeline phone now, would I be able to switch to assurance phone, so I can add extra minutes?
tobianofilly says
PLEASE consider being the first to strp up and come to Minnesota. There is nothing here for us. We have to make choices about copays, gas for transportation or communication.
a joke says
they say they are in KENTUCKY but not in MONTICELLO KENTUCKY ZIP CODE 42633 WHAT IS GOING ON
laughingdove says
Please! When will you be in Missouri for sure?? I cannot get a straight answer from your people.
It plainly states on the Missouri site that you are available.
Please RSVP let me know.