<< All Free Cell Phone Providers
NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here
Free Android smartphone, unlimited talk, unlimited texts, and up to 10GB data.
Assurance Wireless Lifeline and ACP plans are currently available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and California.
If you qualify for an Assurance Wireless government phone, and requirements vary from state to state, you will get a free Android smartphone, unlimited talk and unlimited text messages plus up to 10GB of data at absolutely no cost.
Lifeline California
-
Free smartphone
Unlimited texts
Unlimited talk
6GB data
Lifeline (other states)*
-
Free smartphone
Unlimited texts
1000 talk
4.5GB data
Assurance makes note that its offers may vary by state. For example, we checked the Texas Lifeline plan and saw that it offers unlimited talk, not just 1000 minutes. Check the Assurance website to see the current offer in your state.
ACP Only
-
Unlimited talk
Unlimited text
Unlimited data
10GB mobile hotspot data
Lifeline + ACP
-
Free Android smartphone
Unlimited talk
Unlimited text
Unlimited data
10GB mobile hotspot data
Assurance Wireless is one of the biggest and fastest growing companies offering free cell phones through the federal Lifeline Assistance program, and it continues to grow rapidly because it is a subsidiary of T-Mobile. They are the second largest Lifeline company, trailing only Safelink Wireless. Although with their new corporate owners and the aggressive plans they’ve recently released, Safelink needs to be looking over its shoulder.
Are You Eligible?
Eligibility requirements for an Assurance phone and minutes often vary slightly from state to state, but you probably qualify for a phone from the company if you participate in any of the following government aid programs:
- Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Veterans Pension and Survivor's Benefit.
- Bureau of Indian Affairs General Assistance (BIA)
- Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
- Tribal Head Start (only those households meeting its income qualifying standard)
- Food Distribution Program on Indian Reservations (FDPIR)
If you are not on a government assistance program that is Lifeline-approved for your state, you can still qualify if your household income meets certain government guidelines in your area — namely, if it is at our below 135-150% (may vary upon state) of the federal poverty level. Submit your Assurance Wireless application online or via mail, or call the Assurance Wireless phone number to see if you qualify.
How to qualify for the Affordable Connectivity Program (ACP)
The rules for ACP eligibility are the same in every state. A household qualifies if:
- A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:
- Participates in any of the following assistance programs: SNAP, Medicaid, Federal Public Housing Assistance, Veterans Pension or Survivor Benefits, SSI, WIC, or Lifeline;
- Participates in any of the following Tribal specific programs: Bureau of Indian Affairs General Assistance, Tribal TANF, Food Distribution Program on Indian Reservations, or Tribal Head Start (income based);
- Participates in the Free and Reduced-Price School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision;
- Received a Federal Pell Grant during the current award year; or
- Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.
Be Sure to Compare Assurance Wireless with Other Options in Your State
This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.
Contact Assurance Wireless
1-888-321-5880
Website: www.AssuranceWireless.com
https://www.facebook.com/AssuranceWireless
Email: ourteam@assurancewireless.com or awsocialcare@sprint.com
Further Reading on Assurance Wireless
- Assurance Wireless News
- What other choices are there than Assurance Wireless?
- How to add Assurance Wireless Minutes
- Assurance Wireless Reviews
- What Assurance Wireless Plans are Available?
- What’s asked in the Assurance Wireless Application?
Latest News on Assurance Wireless
ken morrison says
since you refuse to transfer my old number to your service im cancelling your service,after 4 times and different excuses im out
Free Government Cell Phones says
Please note that we are NOT Assurance Wireless, Ken. This is an independent informational website that has zero affiliation with any service provider.
christina cusimano says
i can not contact anyone and my phone is not working
Free Government Cell Phones says
Have you called the 800 number or used the email address shown in the article on this page?
Sharon e Hummel says
I applied and was accepted with this program. Why did straighttalk still take out their payment? I received a tablet.
Free Government Cell Phones says
Which company did you get the tablet from?
Ngoc B Nguyen says
My phone is number : 925-497-****
It is troubles about pin charger or Pin not using it ?
I need new phone .
Help me because I have two small children go to school .
If I haven’t got new phone ?
I can’t call to Dr take care my babies ?
Free Government Cell Phones says
You need to contact your service provider, Ngoc. This is an independent informational website with no affiliation with any service provider.
Glenn says
Worst phone ever.cant call out.very bad cust service all india.cant reset to fact specs cust service can’t fix prob and never calls back.hours of wasted time. I quit.,!!!!!!
Fred Dunk says
I Ned free phone I filled out information
Please contact me
I am on Medicaid and Medicare and have no income
Fred Dunk
Thankyou
Free Government Cell Phones says
This is an independent informational website, Fred. So we do not offer free government cell phones. However, you can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Paige Scoggins says
Is there somewhere you can go pick up your phone after being approved? or do you have to wait on it to arrive by mail?
Free Government Cell Phones says
There are a couple of very small Lifeline companis that have retail stores, but 99.9% of the time you must wait for it to to arrive in the mail.
Elbert Jackson says
How do I transfer my sim card to another phone
Free Government Cell Phones says
Henry? Want to take this one?
Henry says
Assuming that your phone does NOT use e-SIM card (not a physical paper SIM card), just use the SIM card removal tool (a loop thin metal tool with a thin end point) and push the end point into the SIM card notch on the side of the phone to eject the SIM card out. Take it out (be careful not to touch the metal contact material on the SIM card) and insert it to another phone doing the same thing to eject the SIM card slot from the other phone. Note that some phones have SIM cards installed behind (or next to) the removable battery inside the phone, so you have to open the phone, remove/not remove the battery and insert the SIM card into the slot within the phone.
Make sure that the other phone is unlocked or is compatible with the SIM card service provider.
Free Government Cell Phones says
How the hell do you know all this stuff, Henry?
Henry says
From reading the device manuals that can be found online. For many phones sold in boxed sets, there is no manual, just a quick start guide if you are lucky to find one. Did you know that Google pixel phones do not come with any manual? It is found online and is several hundred pages long, so I understand why they do not offer a paper copy of it with the phone.
Julie says
???
Henry says
By the way, the Google Pixel 2 phone that I purchased as a refurbished item in October 2021 loses battery power starting this year even though it has not been turned on for a week. There are some repair it yourself kits to replace the battery, but the repair rating for the phone is difficult and the phone screen is easily broken when you attempt to access the inside of the phone. The battery is glued to the inside of the phone, so that has to be removed with some solvent. The battery is rated to last around 3 to 4 years. So, after that time, the phone is a throwaway to the electronic waste bin.
P.S. If you do not understand what a SIM card is, please google sim card and e-SIM card.
Dawn Lyons says
there’s got to be somebody on drugs who’s up late at night and can help me with my phone
Free Government Cell Phones says
Huh?
Lori says
My phone says I have no sim card in it, but there is one in it!!!
Free Government Cell Phones says
We’re not Assurance, Lori.
Henry says
This is the result of faulty programming by the device software developers. They created a generic response of “NO SIM CARD PRESENT” to cover the situation where no SIM card was inserted and when an incompatible SIM card is installed. SIM cards are connected to a specific wireless provider, and it appears that your phone may not work with that provider. The phone must be able to accept the service bands used by the provider or else no service is the result. I have read comments of a specific phone model (Samsung Galaxy XCover Pro) that appears to be compatible with the Verizon service bands, but many say they cannot activate their phone with Verizon. Verizon stated that the phone model was to be used with business accounts, not consumer accounts. They somehow blocked the activation of the phone when using SIM cards for consumer accounts.
Sometimes, all works smoothly and sometimes you hit a dead end. Too many variables coming into play here.
stacey kilduff says
I I upd@te my phone when it told me to when I did now it won’t come back on now
Susan Reveles says
Hi my name is Susan and would like to be that person that helps people to get a free phone and get paid this sounds like I would like to do….
Free Government Cell Phones says
Before you start counting your money, please read this article, Susan:
https://www.freegovernmentcellphones.net/get-a-job-handing-out-free-cell-phones
David Milton II says
I’m not willing to follow through with this application and therefor wish to also cancel any further processing(including shipping).
Free Government Cell Phones says
We’re not Assurance, David.
Mike says
Terrible. It is a chore to get a customer service person on the phone and if you finally do nobody knows what they’re doing. I got qualified for Lifeline free phone service and called them with my application ID (approval number) to start phone service. I called seven times. I couldn’t sign up for new phone service, nobody had a clue what they were doing. Half of them barely spoke English. I finally called another company and signed up with them.
Fred Blaylock says
Can I bring my phone number with me to assurance?
Fred Blaylock says
I’ll go ask Assurance. I love your replies though. Ty for the laughs.
Nicole Ann gunter says
How long b4 I receive my phone
Free Government Cell Phones says
Some companies say their phones will arrive in two weeks, but our readers say it often takes three or four weeks or even long, depending on a lot of different variables. Check your service provider’s website to see if they have a “status” function that you can check.
Free Government Cell Phones says
Yes, but you must tell the customer service agent that you want to “port over my current phone number.” Say it at the beginning of the call, repeat it several times during the call, and before you hang up make them confirm that they have ported over your current number.
Esther C Luna says
Good afternoon,
I am trying to submit legal documents for my phone #Q58911-***** for Esther Luna. I don’t know how to upload my DL & Medicaid info on your system.
Thank you,
Esther Luna
Free Government Cell Phones says
Sorry, Esther, but this is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider. You need to reach out to Assurance customer service directly. Its contact info can be found in the article above.
Sherrie Goatley says
When I reapply jan 2 2023 for new phone and at new address you can either deny it or approve it?
Free Government Cell Phones says
Changing your address should not trigger a denial of service if you are qualified.
Lisa says
Me and my husbaned share a phone and would like a better phone
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to customer service and find out if Assurance will give you a replacement. Some companies will, but others won’t. If they won’t, and if you can’t afford to purchase one of Assurance’s replacement phones, you always have the option to switch service providers. The new service provider will provide you with a new phone.
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can find all the providers and
plans available in your state here:
https://www.freegovernmentcellphones.net/states
Kayla says
My number was deactivated and I don’t know why and now I can’t find my account pin or anything to try to reactivate. Technical support hangs up on me everytime I call.
Free Government Cell Phones says
Have you tried calling customer service instead of tech support?
voss says
I Been With Assurance For About 9 Months Since March 2022. I Just Left Assurance Wireless Because I Bought An Unlocked Motorola G Power Phone Because I Do Not Their Phones Especially The Unimax (UMX) Phone Because The Phone Is Slow & Heats Up. They Won’t Let Me Transfer My Service To My New Phone Because It Is Not A Assurance Wireless Phone. I Will Be Joining Qlink Wireless Once The Termination Is Finalized.
Free Government Cell Phones says
We assume the problem is not just that they are being obstinate, but because the phone you purchased is not compatible with the Assurance network. You are free to use any phone you want as part of the Lifeline Assistance free government cell phone program, but it must be compatible with the service provider’s network.
As a side note, Voss, your comment is one like we occasionally get in which every damn word is capitalized. How do you do that? Why do you do that?
voss says
I Don’t Know.
Henry says
Your input device must have some kind of automatic capitalization set to “on”, Must be the word processor software has a glitch.
Free Government Cell Phones says
It happens every once in a while and it drives us absolutely nuts!
Meagan Pierce says
I have Apple iPhone 8 (Model A1863) which is compatible with Assurance Wireless network.
Free Government Cell Phones says
And…?
Jenifer Johnson says
My phone goes in and out when I am talking on the phone so I need a replacement phone that works good I’m a disabled person and I really need a phone
Free Government Cell Phones says
While is still works, use your free government cell phone to call 6-1-1 to speak to your service provider’s customer service team to find out if they will replace it.
Bernadette Nata says
How do I save 911 to my contacts It wont allow me to
Free Government Cell Phones says
Readers?
Don says
This is one of the most entertaining comments sections I have ever read, Thank you for
responding to all the folks who just need some guidance even when you have already explained that you are not a service provider 500 times. I reviewed your website because I am trying to find out if the job my sister-in-law just started is a MLM scam. She is acquiring new customers for Assurance as a street vendor going to neighborhoods in NYC and “giving” out free phones. But, after reading your site it appears legit even if it’s a bit sketchy.
Free Government Cell Phones says
Still sounds a little sketchy to us, Don. Has your sister-in-law received a paycheck yet? Did it actually come from Assurance or from some subcontractor?
Don says
No paycheck yet…. But she just started this week. They told her she gets paid by how many units she sells and she’ll get paid after two weeks. I am concerned b/c she was out of work for a considerable amount of time and is a little desperate for work so maybe her guard could be down.
Free Government Cell Phones says
Does she have some kind of paperwork showing who her new employer is?
Bonnie Sellers says
I wrote to you yesterday and I didn’t tell you why I think I would be a good candidate for a phone. My neighbor is Joseph Sahayda; I am on food stamps and SSI. I hope I qualify for a free phone.
Free Government Cell Phones says
Sorry to hear about your problem but we cannot do anything to help you. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. You need to get in touch with customer service at whichever service provider you choose.
Chad says
Had/Have 1…before i was able to connect new phone, your employee told me that I asked to have my number disconnected WHICH I NEVER DID. I’m waiting for a phone call for someone there but I’m not holding my breath
Free Government Cell Phones says
It was not “our” employee. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.
JeanieQ says
My son got the phone and the 10″ tablet that comes with WiFi, netflix and Youtube, but he lost all the paperwork and doesn’t know how to access the WiFi. He’s mentally and Electronically challenged. They gave him paperwork with instructions and probably passwords, but he didn’t realize the importance of that stuff and lost it. Where can he go for help?
Free Government Cell Phones says
You should be able to find all the info you need by Googling the make and model of your son’s tablet plus the words “user manual.”
Diane Johnson says
When I make a call, the person I am calling gets a RTT button in place of their mute button, I cannot get through. What settings need to be changed?
Free Government Cell Phones says
That’s a question for your service provider’s tech support people.
Brandi Ghimenti says
What do you do if someone misses calling or texting to keep the phone active but you have to be the one to call?
Free Government Cell Phones says
Your account will stay active if you either make or receive a call or send or receive a text in any 30 day period.
Joe says
Worst phones EVER.
Horrible, nonexistent so-called customer service.
Old outdated phones with NO protector cases available.
On my THIRD phone in 3 months and still NOT working proper.
Josh says
3 in 3 months, given the available brands/models available, would more likely suggest massive user error, in a repetitious fashion it seems. I’ve literally taken androids apart and repaired them for a living. What you suggest, given the general year warranty on each device is statistically improbable, unless you just do not know what you are doing and decide to mess with things, add sketchy apps and wander sketchy sites. Based on your anger, willing to bet that is the case, and your inability to educate yourself on device safety and how to recognize unprotected sites as well. No worries though! Bitterly whine to your provider over the FREE SERVICE and MULTIPLE DEVICES you’ve damaged.
Oh and by the way, if you follow setup directions, and can google issues you see, you can fix them. If you aren’t too busy crying and blaming everyone but yourself.
Henry says
I will agree with most of your points. But, it is true that most Lifeline providers provide cheap low end devices. This does not mean that all are defective, but if you want to do more than just call and send text messages, the device may have very limited capacity to do things like add and run apps. The components on low end devices and out of date devices often will not let you do some tasks or surf the internet.
Phillip Mayze says
The phone do have a few problems but I have been with them for some years off and on it’s free and I’m 71 I’m not complaining I deal with the problem ..? Thanks for the service that you do
Free Government Cell Phones says
Great attitude, Phillip.
Rebecca Lundberg says
I have a assurance wireless phone and can’t seem to get a secure internet connection what’s up with the internet
Henry says
I have been online all day today and have not come across any issues. The issue may involve the phone settings on your device. Could be the browser version that you are using.
Kate Cahill says
Why are you so sarcastic of California? I love you state. It has been a great place to live for the past 45 years.
Free Government Cell Phones says
Anyone who still thinks California is a great place to live is a moron. Long-time residents who were born and raised there (such as this comment moderator) are moving out at an astounding pace. Taxes are the highest in the nation. Homelessness is sky high. Crime is out of control. Drugs are out of control. Have you not seen the videos of mass shoplifting in San Francisco or the trash-covered train tracks left behind by looters in Los Angeles? Yeah, the weather along the coast is great, but the price of housing in that sliver of land is sky high. The number of illegal aliens crowding the streets and overwhelming the system is stunning. Traffic is god awful. Smog makes the whole state look as if you’re viewing it through a layer of gauze. Other than those few things, yeah, California is a freakin’ wonderland.
This comment moderator now lives in Texas (luckily, I can do my job remotely). My next door neighbors (also California refugees) and I went to see the Dodgers play the Texas Rangers in Arlington, Texas a couple years ago. There were so many former Californians in the stadium that it sounded more like a Dodgers home game. I talked to every person in the seats surrounding ours. Every one of them had fled California and each one was emphatic that they would never return except for a special family occasion.
To reconfirm what we said at the beginning of this comment, you’re a moron, Kate.
JeanieQ says
WE would leave too, but were too old to do so. How do you move with 6 cats? Have you ever taken on to the Vet? They meow loudly the whole way there. Can you imagine taking 6 cats across the Desert in your car? And we would never be able to get that smell of used kitty litter out of our car. Cats live longer that dogs too. I’ve got one that’s 18. We’d go to Texas or Arizona if we could.
Free Government Cell Phones says
Make the move, Jeanie. We drove from the Central Coast area to a town 30 miles north of Dallas. It took us two full, long days of driving AND we had three cats in the back seat. They howled and yowled for about 100 miles, then figured out that it was doing them no good. They went to sleep and stayed calm all the way to Texas. (Note: We lost one 20 year old cat last year and have another one that’s now 18.) My best friend from high school just left the San Diego area and moved to Phoenix. The weather will suck wherever you go, but the qualify of life is sooooooo much better outside of California.
Henry says
Looks like you should move to Portugal. Quotes below taken from the Fox News website.
In a story titled “Welcome to Portugal, the new expat haven. Californians, please go home”, that the number of Americans living in Portugal has risen by 45% in the past year with many of those Americans moving from California in order to escape high housing costs, pandemic lockdowns, and “Trumpian politics.”
California’s population decreased in both 2020 and 2021 which cost the state a seat in Congress for the first time after the U.S. Census found California’s population growth fell behind other states.
“Things were just becoming too much back home, but I didn’t want to leave everything about L.A. behind,” California expat Jamie Dixon explained. “With Portugal,” Dixon added, “we could keep the parts we liked and leave the rest.”
Free Government Cell Phones says
I completely understand. We visited Portugal a few years back on the vacation of a lifetime and can assure you that it is a freakin’ paradise. Great, California-like weather, friendly people, and fabulous food. The population is only 10,000,000 and half of them live in two metropolitan areas, Lisbon and Porto (and the fifth largest metro area is on Madeira, an island hundreds of miles out in the Atlantic. That leaves the rest of the country populated with small towns and beautiful scenery. I can’t blame them for not wanting their country overrun by Californians.
Josh says
Born and raised in Modesto. Used to always joke that at least it wasn’t Fresno or Stockton. After living elsewhere years and going to visit family…..I hope the entire state falls into the sea. It’s akin to a Mad Maxx movie in most places i visited, or a combination of dead hooker wrapped in burnt hair, covered in plastic while surrounded by soggy diapers and hypodermics.
And to think i spent years there skating etc, and never knew how bad it was. Can a state really give people an oblivious kind of stockholm syndrome?
Deno Russo says
I am requesting my free replacement phone
Free Government Cell Phones says
You can request one from us all day long, Deno, but that won’t help you. This is an independent informational website that has ZERO affiliation with any Lifeline company. You need to contact your service provider directly.
Eriç buczek says
When should my phone arrive
Free Government Cell Phones says
We have no idea, Eric. We are not your service provider.
Stunn3r says
Mr. “ Free Government Cell Phones” You are friggin awesome!!! I surely spent a good hour reading just to see where you snapped with yet another dumb question – but you don’t! Remarkable! 💯
Free Government Cell Phones says
Always glad to know that some people appreciate what we do.
Marcus Anderson says
I need a sim card .for my phone
Free Government Cell Phones says
You need to contact your service provider, Marcus.
Michael Wagner says
Hi my name is Michael Wagner I would like to sign up for your free insurance wireless
Free Government Cell Phones says
Wrong website, Michael.
JeanieQ says
My son got his outside the Department of Public Social Services in El Monte,CA. You have to prove you are low income. I believe he use his medical insurance card to prove that. The Obama phone vendors set up in different areas and are usually just out on the streets. You could see if one is set up near a Dept. Of Pub. Social Service near your area?
Deborah Klipstine says
Where is the application I’m going around in circles trying to find it Deborah Klipstine
Free Government Cell Phones says
This is an independent informational website, Deb, and we are not affiliated with any of the Lifeline service providers. We cannot offer their applications, but that is why we provide links to their websites and their customer service phone numbers.
Deborah Klipstine says
I tried to fill out the application and when I did at the very end at certification time when you ask me for my certification papers that I was on SSI my phone messed up at the very end and I could not get it in to submit it this is Deborah (ADDRESS INFO DELETED) 78501 it seems like after all that I’ve been through I’m going around in circles and your apps and I can’t get the application up however I am on SSI I mean my social security number says that about me the pen I enter ed was 061957 the phrase question is VA beach every time I start to do an application with insurance wireless it always messes up somewhere along the line and I’m on the phone trying to send the all the information and whatnot and I certify that everything is true to the best of my knowledge initials DSK
Henry A Jacobi says
I have been eligible for a free govt since 2007 . The phones I were given then were ” Dumb phones ” .Fine for me all I want to do is call out , get incoming calls , have an answering . Storing numbers would be nice but not necessary . Don’t need a camera , I have never sent a text message or done all of the wonderful things that smart phones can do . Ir you insist on sending me a smart phone could you please delete everything in the phone except : call out , receive incoming calls , have an answering machine , and store numbers .
Free Government Cell Phones says
Two things, Henry. First, “we” do not provide the phones. We are not Assurance Wireless. You need to enroll directly with the company. Second, it doesn’t work the way you propose. You get a smart phone, period. A lot of companies will allow you to bring your own phone, so you could go out and buy the kind of phone you want, but you’ll need to do a little research to find out which ones offer that option.
Tina goncalves says
I need a flip phone I have glaucoma in my left eye can you send me a flip phone
Free Government Cell Phones says
Sorry, Tina, but we can’t send you anything because this is an independent informational website. We are not a Lifeline service provider. Here’s where you can find all the options in your state:
https://www.freegovernmentcellphones.net/states
Lisa Jackson says
I am in need of a new phone as mine has broke due to an unrelated accident amd am needing assistance with this to stay in touch with my doctors nurses and family.
Thanks,
Lisa Jackson
Free Government Cell Phones says
Have you contacted customer service to find out if they will offer you a replacement phone for free? That should be your first step.
Sharon Smith says
Hi, I’m with assurance wireless. I’m about to lose my cellphone. U see I talked to someone in the company and told them that my boyfriend and I was in a bad car accident back on 6-12-2021. My cellphone got mess up in the car accident, my McDonald’s ice coffee got spilled on it and now I can’t get another replacement cellphone from Assurance Wireless. They told me in other for me to get a replacement cellphone I will have to pay them $75.00 dollar to them. I can’t afford to pay that kind of money. So now on 8-31-2021, my Assurance Wireless company will be turning my cellphone off. I will not be your customer no more. I will have to fill out a form all over again just so I can be your customer again.I have been very upset over this. I’ve been your customer for a very long time. Now this is happening to me.
Free Government Cell Phones says
There’s a very simple solution that will be absolutely free, Sharon. You are eligible to switch service providers at any time you want. The new service provider will consider you a new customer and provide you with a free phone (assuming that’s the type of plan you enroll in). Here’s an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
John brummett says
Had someone do my phone an he said he had to wait for it to go thew an had to go to a meeting now no aswering me
Free Government Cell Phones says
Can we assume you attempted to enroll at a street event/with a street vendor?
Kenneth Garza says
Hey yous freaking pricks I never got my phone
Free Government Cell Phones says
We may be freaking pricks and you may not have received your phone, but those are completely different issues. This is an independent informational website and we have absolutely nothing to do with your service provider.
Buck Daniel Moore says
i am a mental patient on disability. my name is Buck Daniel Moore. i cannot remember the password to my email
Free Government Cell Phones says
There’s nothing we can do to help you, Buck. Try calling 6-1-1 on your free government cell phone to see if customer service can tell you the proper next steps.
Kevin Bromm says
I’ve locked my SIM and no longer have access. I need a new SIM connected to my number (916) 664-****. The SIM is registered with T-Mobile USA. The SIM number is
# 890126085317252****
Free Government Cell Phones says
We are not your service provider, Kevin. You need to contact that company directly.
Susanna Brooke says
1- Super sorry no one ever really reads anything and doesn’t realize you are not a cell provider. I don’t know how you’ve retained your sanity.
2- I used your helpful information to switch from Safelink to Assurance February 2020 so I have a few comments that may help others:
I live in a near-deadzone in the Eastern Panhandle of WV. A half mile either direction and there’s service for Sprint, Verizon, At&T etc but where I live between two mountains there’s only US Cellular.
Assurance’s coverage map claimed full coverage here. Even though it was a long shot, I made the switch because it was useless to have a Safelink phone as an emergency “lifeline” without a signal even outside.
Switching was easy because I wasn’t able to use the phone once a month due to both signal AND the extremely poor battery in all 3 phones I’d gotten in my 9 years with Safelink (as in the battery was so bad from the first use that it had to be plugged in to use or it would die before your eyes at a rate of >5% a minute AND it would even die while completely shut off which I didn’t even know could happen).
So once I was canceled from Safelink I signed up on Assurance website, was approved immediately and had a phone within a week.
My first phone from Assurance was an “ANS L51” which I’d not heard of but at first appearance it WAS nicer than the Alcatels sent from Safelink (but for free, they’re all fine if the battery allows use of the device).
The best part was I actually somehow had service if I put the phone in a window or walked outside. Unfortunately, the battery started to die pretty quickly. It wasn’t as extreme as with Safelink, but I had to use it and turn it off or it’d be dead in an hour.
One day I had the phone charging on my coffee table & came out to find it on the floor, face up, still charging but with a huge crack across the screen. My cat must have pulled on the charger wire and the 1 FOOT DROP ONTO CARPET somehow cracked it. I tried to make the best of it for a year but with the battery drain, I thought “May as well ask for a replacement that’s not cracked with a better battery”.
Customer service was easy to reach. English was not his first language but he was super nice and I was able to understand him enough to ask for, and receive, authorization for a replacement phone.
In 10 days I received a Wiko Ride or Life 2. Also unknown to me, but more robust than the L51. Again, the battery sucks but I’ve come to accept all Lifeline phones must be refurbished with questionable battery life.
The weird thing though is this phone has NO signal just like the Safelink phones. No matter how far I walk from my house it’s searching for a signal and no texts or calls will go out.
Now I’m wishing I’d have kept the broken phone because at least that one would work in case of emergencies.
I’m starting to feel like there’s just some rural areas that won’t get service under any Lifeline plan unless they upgrade cell towers, infrastructure etc.
I do like how Assurance’s lifeline portal shows you everything about your service and usage and I was even able to activate the new phone myself from their website when usually you’d have to call and have a representative walk you through all the ESN and other #s.
I also like their phones better than Safelink and their communication and customer service is better, as well.
If you live in a place that has T-Mobile/Sprint coverage, I do definitely recommend Assurance. I wish it was easier to take any of these Lifeline providers’ phones for a test drive without committing because cancelling *can* be difficult.
Free Government Cell Phones says
Wow. A happy customer. Always good to hear from them in these gloomy times.
Henry says
Your physical location and the wireless components inside the phone determine how good your reception will be, if at all. Assurance and Safelink offer “no name” clone phone models for free. Entry level models with basic components and limited capacities. You will never get a Samsung, Apple, Google, Motorola, LG, OnePlus, Nokia, etc., phone model for free (not even the discontinued models). If you look at their online phone store websites, they offer the brand name models for sale, but expect to pay several hundred dollars for them and up to over $1000.
Cindy Nguyen says
Thanks Susanna for the great informative comment. After reading your review, I decided to switch my mom’s carrier from Airvoice wireless to Assurance. Airvoice frequently drop in my mom’s area (Orange County, California) and I hope Assurance is better since she live in a T-Mobile coverage area. I don’t mine about the free phone since I will give her the good Samsung unlocked phone anyway.
Gary says
The AccessWireless site is not processing my applicaion for a lifeline phone and contact numbers do not exist. Will not deal with this company.
Free Government Cell Phones says
That’ll teach ‘em.
Henry says
You have not been looking into the website with enough effort. I found contact numbers on their site.
For New Service Questions/To Apply: 1-888-900-5899
For Current Customers: 1-866-594-3644
This Kroger affiliated company does not appear to offer online chat customer service.
Ashley Nicole Wheeler says
Will i be able to get a free phone
Free Government Cell Phones says
We have no idea if you qualify, Ashley, but you can check it out for yourself at this link:
https://www.freegovernmentcellphones.net/basics/qualify
bill moody says
Do you offer flip phones.
Free Government Cell Phones says
We are not Assurance, Bill. You need to contact that company directly.
Robert C Madison says
I applied for a lifeline/assurance wireless phone and was approved. Now they say they need more info. The site says it’s in the mail. WTF?? I still haven’t gotten a phone but several emails wondering why I haven’t activated it yet. I can’t get anyone on the website and I don’t have access to a phone… Help!!
Free Government Cell Phones says
WTF, indeed.
Bruh bruh says
ooooof lol
Donald Haley says
I am sending back can’t do any thing with it
Liquita Hoyle says
When will my phone arrive
Free Government Cell Phones says
We are not your service provider, Liquita, so there is no way for us to know.
Linda Weakley says
What kind of phone do I have z? I have a cool pad but that’s all I can make out. I want to get a case & screen protector
Thank you,
Linda Weakley
Free Government Cell Phones says
We are unable to answer your question because we are NOT Assurance Wireless, Linda. This is an independent informational website.
Rebecca strother says
I need extra minutes on my phone please.thank u
Free Government Cell Phones says
Check the Assurance website to find out how to purchase extra minutes, Rebecca.
Marion says
I have been trying to get my son the new phone he will need for the T-Mobile network as per letter from Assurance Wireless on March 16, 2021 but can not find any way to get it using the 1-888-321-**** phone number listed in the letter. Can you help with this? His phone number is 574-601-****.
Thank you.
Free Government Cell Phones says
Have you tried the phone number we provided on this page?
Thomas peterson says
I was approved for the free service on 4,/7/2021 have heard nothing since then and its almost the 17th
Free Government Cell Phones says
Best comment of the day. “It’s almost the 17th” on the 14th of the month. Some companies say it takes two or three weeks, but it often takes far longer. Check with your service provider’s customer service team to see if they can update you.
Irvin drakeford says
I can’t get in to do the application
Free Government Cell Phones says
Can’t get in where, Irvin? Are you talking about enrollment? We do not offer enrollment forms on here on FreeGovernmentCellPhones.net
Lowman Wheeler says
I applied for my free cell phone a week ago and haven’t heard from Assurance. Can you tell me what’s going on?
Free Government Cell Phones says
We are not your service provider, so we cannot tell you what’s going on. But have you tried asking Assurance customer service the same question?
Orlando strubhart says
My phone not working at all can’t turn it on and my voice mail can’t clear it
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team.
Jon says
Aweful. These things have had many problems. Most if not all are infected with some kind of malware. These are likely the most insecure phones on planet earth. All your general data, all your searches, passwords etc are all government viewable. They can at any time see ALL your shit. I will NEVER use these.
Christopher says
Ok FREE GOVERNMENT CELL, I HAVE A FEW QUESTION S / COMMENTS/CONCERNS I WOULD LIKE TO ADDRESS, FIRST AND MOST IMPORTANTLY, THE WHOPE PURPOSE BEHIND THESE FREE GOVERNMENT PHONES IS SO THE POOR OR NEEDY CAN HAVE A PHONE AND NOT HAVE TO PAY,CORRECT?? AND THE PURPOSE BEHIND DOING THAT IS FOR MULTIPLE REASONS ,ONE OF THE MAIN AND CRUCIAL ONE OF THOSE REASONS IS FOR EMERGENCIES, CORRECT???? WELL THEN I WOULD HAVE TO SAY THE ASSURANCE WIRELESS CARRIER YOU GUYS USE/PROVIDE IS TOTALLY USELESS AND A WASTE OF TAX PAYER MONEY(PHONE FEE FOR THOSE WHO CAN AFFORD ONE) WHICH EVER ONE YOU DECIDE TO CHOOSE, ITS A WASTE OF THE POOR AND NEEDY S TIME
Free Government Cell Phones says
What’s the problem with your Assurance phone, Christopher?
Christopher says
I also find it funny that you cannot write your comment and what you actually want to say because you only allow like 500 character s, which is a joke and is which is why I am continuing in the freaking reply to my own self box, lmfao this gets more and more ridiculous, I THINK IM NO LONGER GOING TO WASTE MY TIME, AND JUST CONTACT WHO I NEED TO CONTACT IN THE GOVERNMENT ABOUT THIS AS WELL AS TALK TO A NEWS CREW ABOUT THIS ridiculousness ,CANT MAKE A EMERGENCY PHONE CALL CAUSE THE PHONE,COMPANY, OR SERVICE IS SO F ED UP you are constantly on the phone with the phone company, in your phone or something that has to do along those lines to get your phone working like it should be in the first place especially in an emergency and then after all that make your emergency phone call which will probably mess up again just to restart the process again this is just one problem and it’s a major problem due to an emergency situation I am speaking on this and about this I am going to do what I have to do to get this fixed and made right due to the fact there was an emergency where a person lost their life due to the fact these government phones that were given to the needy in cases like this didn’t work because of the constant problems
Free Government Cell Phones says
Two things: (1) We do not limit our readers’ comments to 500 characters. Some people have written near novel length comments. (2) You do realize, don’t you, that we are not Assurance? This is an independent informational website.
suzanne fortress says
I am unable to activate my replacement phone. They sent me to a tech site that I have to pay for service to help me activate it. This is a free govt phone for those that are low income or disabled. I am both. It took me 3 mos to get a replacement phone, now that it is here, I still can’t use it
Please help
Free Government Cell Phones says
There’s not much we can do to help, Suzanne. Who sent you to the outside tech site? Customer service?
DON HARDER says
L00ks like it’s not available in Montana,correct???
Free Government Cell Phones says
Montana is the state that is least served by the Lifeline program. There are a few plans here and there but they are aimed specifically at Native American populations. A couple of them offer discounted, not free cell phones. So you are basically out of luck in Montana unless you are a Native American living in very small areas of the state.
Geoffrey Jacobs says
I just received my device in the mail. It came with a charging cord and a charging cable; also, the box has labels that consist of the devices battery was already installed and charged to about 60% but I still immediately placed it on a charging cycle for several hours). After meticulously and painstakingly followed the instructions, verbatim, nothing was accomplished but a PUK locked device and, of course being the weekend and/or my availability to troubleshoot and talk to a human happen to be slightly after bankers hours and a call center that must operate within the hours of wherever in the world their servers VPN indicates. I sure hope this issue can be solved without any more complications or or resistance from anyone. The instructions that are sent need to be analyzed and adjusted to to facilitate any possible unique quirks the equipment or software may have. In my case it appears to be that the customer education and technical support aspects of the operation need get a closer look at why call centers stay so busy while they are open. I can only imagine such a scenario because I’ll be one of the confused and frustrated subscribers who will be reaching out to an agent tomorrow unless someone gives me that magic number in the comments below. Thank you.
Angel says
How do I get better signal on my new assurance phone and working better
Free Government Cell Phones says
Impossible to answer that question, Angel. Signal all depends on a thousand different factors. Your neighbor could get perfect reception on the same plan while you’re getting terrible reception.
Dawn says
Please post a link for a printable application for a free cell phone. I have been searching for 10 minutes, and still haven’t found a link to actually apply for Assurance Wireless Cell phone.
Free Government Cell Phones says
You need to visit the Assurance website to find an application, Dawn. We are not authorized to publish any Assurance documents.
Jason says
How do I check the status of my new replacement assurance phone they said they would email me and my phone was covered on the warranty it just stopped not coming on no Charging just red light I’ve called twice and said it would be on way and would email me but haven’t got phone or email plz help with this matter thank you Jason Davenport
Free Government Cell Phones says
Contact customer service using the contact info provided in the article above.
Wanda says
I live in NJ….if I receive a incoming call do those minutes count.
Free Government Cell Phones says
Yes.
ASHLEY MICHELLE STALLARD says
my assurance wireless phone cuts on and off by itself.battery gives dead real quick.and want charge how do i get another one
Free Government Cell Phones says
If you can get it to work long enough, contact Assurance customer service by calling 6-1-1 on your free government cell phone
Tawanda Matthews says
I want to fill out an application online to get me a free phone and I get food stamps.(SNAP)
Free Government Cell Phones says
We give you all the contact info you need right up there in the article above.
Tamantha says
I need the puck code
Free Government Cell Phones says
Here’s an article with all the info you need:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
abel borrego says
I have not received my conformation letter with a pin number. I received a phone but cannot unlock it
since I do not have a pin number or letter.
Free Government Cell Phones says
Speak to Assurance customer service.
Bobbi Beasley says
Which free government fone service gives the best fones that last longer than a month? I AM grateful, but I have to buy any other fone after the first one (NOT CHEAP EITHER “$30.00” some more expensive than that… n I can’t afford that… WHOLE POINT N GETTING FREE GOVT. FONE…
Virginia Moore says
I need to send back a defective phone. I was sent the envelope but can I send it back through the Post Office?
Free Government Cell Phones says
Under most circumstances you are not required to return a defective phone. But we strong recommend that you speak to your service provider’s customer service team.
Nethanya says
I finally made Assurance Wireless agree to replace my Unimax phone that has a virus, but they want me to pay for shipping of replacement phone now, even though I want to replace it due to THEIR fault. Can you please comment on this? Thank you
Free Government Cell Phones says
We’d like to think that replacement phones should be absolutely free, but Assurance is actually doing more for you than we would have expected. They’re doing more than most of their competitors would do.
Nethanya says
Thanks for sharing your opinion. Assurance is sending to US seniors Chinese phones with preinstalled irremovable Trojan virus on it. And now they want to charge money for shipping. They should and I hope will be sued for this.
Jononymous says
Assurance is giving needy people devices with Chinese adware pre-installed on them, and then they have the audacity to ask those people to pay for replacements? (which will no doubt have the same malware)
Yes, I’d say that they’re doing much more than their competitors in that regard…
Pardon my sarcasm, but I’ve been working against their malware for several weeks now, and have found no recourse. I’m at the end of my rope with this problem.
Speaking of recourse, where would people like Nethanya and I go to report Assurance for doing this?
Free Government Cell Phones says
If you have evidence of this, it would make a great story, Jonony. Send us details.
Jononymous says
Malwarebytes and others have done reporting on this.
The gist of the problem is that the devices ship with their core apps, such as Settings and the Launcher, already compromised and with a backdoor open for adware to be installed. As far as I’m aware, they’re not trying to steal sensitive data like banking information, just hijacking the phones to show people ads. And probably lots of data harvesting to sell to advertisers.
It’s my understanding that Assurance allows this to happen through negligence, but the more cynical part of me suspects that an under-the-table deal might have happened. This sort of smarmy behavior is typical for government contracting or really anything subsidized, unfortunately.
I’m likely going to send in and sacrifice my device to Malwarebytes for analysis, because despite doing factory resets, it keeps getting re-infected and becomes totally unusable after a month or so. This is with normal use, not installing anything weird and only through the Google Play Store. I do not use the browser on this device, so that infection vector is out too.
I’ll just bite the bullet as far as getting a phone plan, because this “service” is totally unacceptable to me.
The adware has Chrome automatically opening dozens of spam tabs, apps installing themselves in secret, Google Play Store automatically opening on shady-looking app pages, and so on. And of course, the devices they send out are very under-powered, so having all that stuff going on at once makes it nigh-impossible to actually get anything done with them, especially for things like running virus scans or trying to navigate settings menus.
The issue seems to be fairly well-known among its userbase, but sadly as the issue only affects poor people, no one will fight for us.
Seeing as how the FCC oversees this program, I don’t think there’s actually anything to be done about it, even if I had “smoking gun” proof of Assurance’s involvement. They are likely just as complicit. I only ask if there’s a way to report this because I’m a fool and am holding out hope for justice.
Thank you.
Free Government Cell Phones says
The opinions expressed are those of Jononymous only.
norma crisco says
i”m tring too get my friend that is in a nursing home a cell phone. and i filled out an app foe an assurance wireless phone. but they didnt give me an answer if she quafiied or not. and i was wounding if you could find out for me. her name is norma crisco and the last 4 of her social is 0148 qnd her address is (ADDRESS DELETED). this is my e-mail so you can send anything to me until we get her a phone get her a e-mail that you very much. *********@yahoo.com
Free Government Cell Phones says
This is an independent informational website, Norma, so there is no way for us to know if your friend is eligible. We do not have access to that kind of info. But here’s where you can find a list of all the ways to qualify:
https://www.freegovernmentcellphones.net/basics/qualify
Rosetta Taylor says
How can I get a government cellphone
Free Government Cell Phones says
You can if you qualify. Check out all the ways to qualify here:
https://www.freegovernmentcellphones.net/basics/qualify
STEPHEN says
MY ASSURANCE PHONE TURNS ITSEL ON AND IS DEAD WHEN I GO TO USE IT. CALLED ASSUANCE FOR REPLACEMENT. Its a free gov. phone , butt they told me to get a new phone i must PAY $25.00 FOR ANOTHER CRAPPY PHONE, SUPERVISOR WAS TO CALL ME BACK THEY NEVER CALLED MEEE BACK. THIS Company is a RIPOFF… CANT GET ANY RESPONSE FROM THEM. SO JUST VENTING TO YOU OTHERS WHO GET SCREWED BY THESE TYPE OF COMPNYS.
Free Government Cell Phones says
If you’re having this kind of problem is might be time to switch companies. The new service provider will give you a smart phone. Here’s where you can find all the plans available in your state:
https://www.freegovernmentcellphones.net/states
Robin Levesque says
Need new phone my phone doesn’t work
Free Government Cell Phones says
Contact your service provider’s customer service team.
Robert Wm. Astyk says
For friendly, quality customer service you need not go to Assurance Wireless. You’d do better going into the bathroom, closing the door and shouting your frustrations into the toilet than trying to get some help from Assurance Wireless. I hate cell phones but have come to accept that they can be useful, sort of like a burglar when you want to get into your home and have lost your keys. I hate texting (wasn’t that what e-mail was for?) and watch movies on screens larger than an index card. However, I am homeless, old and have a variety of medical problems (As Bette Davis said, “Growing old ain’t for sissies!) so I have to dance with the devil cell phone. Several years ago (10/2015) when I got my first Assurance phone I went through weeks of frustrating and hellish back and forth until I got one that worked. The Assurance people weren’t especially helpful but I finally did get a working phone. Over a month ago I heard that I might be eligible to receive a smart phone, my old one being about as dumb and Luddite as I am, so I asked Assurance if I might up-grade to a jazzier phone. It took them several weeks but they finally said I could have a newer phone. Oh, joy! My new phone arrived on Wednesday, June 3, 2020. Since it came with no instruction manual I found the manual on-line and began the process of inserting the battery and charging the phone. Now the phone’s light says it’s charged. I take it off the charger and it’s a lump of dead metal, glass and plastic. Perusing the manual further I find that I need a “micro SD card” but I don’t have one. The manual says one is included but it’s nowhere unless “micro” means “invisible to the naked eye”. I call Assurance’s Customer Service figuring that this is easy. They will just replace the missing “micro SD card” sometime before Labor Day and I’ll have a new, smart working phone. Shows you how foolish I am! The very nice lady in nearby Bangalore, India (just 2 oceans away) assesses my problem and asks me to hold while she “researches my problem” and then cuts me off. Now, because I have had the unmitigated gall to question the authority of the all-powerful Assurance Wireless, my phone service on my old phone – which according to Assurance’s own literature is supposed to remain working until I activate my new phone – is cut off. I can no longer receive calls nor can I make calls without paying by credit card or making the call collect. Tell me, do you think that Assurance Wireless is accepting collect customer service calls? Nah-uh! So I head to my computer and begin sending rather testy messages to the Mae D. who got me my phone. She replies that their system tells her that the “micro SD card” is NOT included with the phone. I e-mail (that’s “old school texting”, right?) Mae D. again, rather more perturbed than I was the first time and tell her that the manual tells me one thing and she tells me the opposite. She answers, “We know how important maintaining your phone service is to you but, nope, Hell will freeze over before we send you an “accessory”. Like the thing that makes the phone work is an “accessory”? Now I’m really angry and not too worried about who knows it. I ask to speak with Mae D.’s supervisor so I get a message from Maria B. who tells me that Hell will freeze…etc. By now it’s Friday morning, June 5th. I have also heard from Myette C. (who know what horrors await me if I ever hear from Milli A. or Mitzi E!) I’m scheduled to go out for a doctor’s appointment in the afternoon. Since I don’t know when the doctor will actually see me or be done with me, I have set up my paratransit ride so that I have to call when I’m done. Did I mention that thanks to the good people at Assurance Wireless I do NOT have a working cell phone? It’s not too big a deal because the clinic staff will call for me, still it takes away one more bit of my independence. I start by demanding that they restore service on my old, dumb phone until I (not they) activate my new phone. But it’s what day? Friday! The last business day of the week. Do you think I’m going to get my phone service restored or even some mindless boilerplate reply? Oh, you must have gone through this before, smarty! You knew! Yes, it’s the Hell will freeze over first that I got. No response and my old phone and new are simply paperweights. So that is, to date, my experience with Assurance Wireless. Their customer service is the absolute best in the business as long as you never have to use it. I suggest that only bald people try their customer service to prevent much tearing out of hair.
Free Government Cell Phones says
We hope you can get things worked out, Robert, because this is the greatest, funniest, saddest comment we have ever received. Have you ever considered switching to a different company? As a new customer with a different company, you’d get a smart phone. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Nethanya says
You made my day man! Still laughing… Sorry I can’t help fix your dumb phone, but I hope you’ll get a smart one without preinstalled chinese virus on it, like I did.
Stay negative… I mean COVID-19 of course!
Laura Evans says
When is my phone arriving ?
Free Government Cell Phones says
We’re not your service provider, so we don’t have any idea, Laura. Contact your service provider’s customer service team.
Mark says
Thank you for providing this information, both to me and the public!
Free Government Cell Phones says
You’re welcome, Mark.
lauren Grove says
I have a free cell phone from assurance and it is showing some jap. .chin., characters and can not get english there ..How do you get in contact with assurance?
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and you’ll be connected to your service provider’s customer service team.
Laurie Henry says
Where tent locations in Visalia California
Free Government Cell Phones says
We urge our readers NOT to enroll at street events because they have been the scenes of so much fraud and abuse.
Laurie Henry says
I need to get my phone activated my number is 559-827-****
Free Government Cell Phones says
Only your service provider can help you with that. This is an independent informational website, NOT a service provider.
Maxine Evans says
I was told by someone in your company that a free cell phone wasn’t available in my zip code area, which is 99037. Is this still true or not? Please let me know since I don’t have a cell phone and can’t afford to pay for the service or the phone at this time.
Thank you,
Maxine Evans
Free Government Cell Phones says
No one in “our company” told you that, Maxine, because we are not a service provider. This is an independent informational website. If you want to find out what services are available in your zip code, visit EveryoneOn.org.
Tammy says
Need a cell phone for emergency have a health problem sometimes in and out hospitals
Free Government Cell Phones says
You’ve come to the right place. All the information you need is right here on this website.
Sharon Straw says
I NEED A FREE PHONE N PLAN WHERE I DONT HAVE TO PAY ANYTHING. I HAD ONE 2 YRS AGO N IT WOULDNT CHARGE NO MORE N I DIDNT HAVE 5 DOLLARS TO GET ANOTHER ONE..I THNK O HAD IT WITH ASSURANCE WIRELESS. NAME SHARON STRAW. dob 3/9/66. pleez get back 2 me..610 713 ****
Free Government Cell Phones says
We cannot respond individually to each of the comments and questions we receive every day, Sharon. But here’s where you can find all the plans currently available in your state:
https://www.freegovernmentcellphones.net/states
Rudy says
While back you had phones for sell would like that number is site where to buy one thank you
Free Government Cell Phones says
We don’t think we’ve ever had an article that talked about phones for sale. Any readers want to correct us?
Mallorie Lee says
Doesn’t seem to work with WhatsApp.
Free Government Cell Phones says
We don’t use WhatsApp.
Paul says
After many years as an Assurance customer, one day I no longer had service. An automated voice informed me I no longer qualify for service even though my circumstances haven’t changed. I tried writing their customer service but got no reply. May I apply somewhere else immediately? Do I have to do anything to officially be an ex-customer? There’s no way to contact them right now.
Free Government Cell Phones says
Here’s where you can find a list of all the companies and plans available in your state. Check them all out carefully to find the plan that fits your needs best:
https://www.freegovernmentcellphones.net/states
Thomas barnill says
Can you tell me if there are any blocked numbers on my assurance wireless phone?calls or text?
Free Government Cell Phones says
We cannot because we are not your service provider. Call 6-1-1 on your free government cell phone to be connected to your customer service team.
Apryl Voner says
How can I get email sent to my phone? It was (Phone Number)@vmobl.com, but that is not working. What should be used now?
Free Government Cell Phones says
We readily admit that we are not experts on the technical aspects of cell phones, Apryl. Do a Google search for the make and model of your phone plus the words “user manual.” When you find the user Manuel, you should be able to took up the problem and solution. If not, contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
Herman Gonzales says
How do I get a government cell phone.
Free Government Cell Phones says
Click around this website, Herman. It will tell you everything you need to know.
Nethanya says
BEWARE! They ship you Chinese knock off phones preloaded with a VIRUS in a SYSTEM APP that CAN NOT BE removed by anti-virus! This is a total SCAM that must be investigated by US authorities! I am going to report them, and you should TOO!
Free Government Cell Phones says
We don’t know that to be true, but others have said it.
Nethanya says
They’ve sent me two phones with the same virus. I’ve tried to troubleshoot with their technical support several times (full reset, etc.), and myself, to no avail. I have lots of screenshots, and I am still in possession of the second phone they sent me to prove it. I am pretty sure it is wide spread, they’re just taking advantage of the fact that older folks are not technically savvy. Please let me know if you’re interested in helping out to resolve this issue. Thanks
Free Government Cell Phones says
Unfortunately, we receive so many reader problems every day that we just cannot help any individuals. We can give you information and a bit of advice, but there just aren’t enough hours in the day to help everyone solve their problems.
Nethanya says
I’ll appreciate any information and advice.
I am sure this is not only my problem. This a security SCAM that is being run right under the nose of the US government, subsidized by the US taxpayer money. As I see it, this is a very serious security issue, not just a random technical problem.
Thank you
Free Government Cell Phones says
We think you’re being a bit paranoid, Nethanya.
Nethanya says
If you call paranoia a pre-installed Trojan virus in a System app on two Chinese knock off phones that can not be removed, then thanks for nothing.
I’ll keep working on it, and I’ll have your replies on file. BTW, here is more on the topic:
“Jen Bradley
2 months ago (edited)
***********
I have had 4 phones UMX U683CL’s since October. They are all pre installed with unremovable malware, now being investigated after I complained to enough places who could do something about it. Articles written today, have typo with wrong model as they put 686, should be 683. Assurance Wireless where I got it. Install Malwarebytes and you will find the malware. Bad news. I give it zero stars.”
From:
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Free Government Cell Phones says
We can’t allow you to post links, Nethanya. But we’ll post the rest of it.
Crystal says
Nethanya; I am getting ready to rip someones head off at Assurance. I had that same problem as well as my phone not even functioning as a phone. It won’t ring for calls coming in, or the caller can’t even get connected at all, most of the time I can’t call out, or the phone will say it’s calling out but I hear no ring and then it disconnects, most of the time I can’t text, it says “service unavailable, and it won’t call me from the apartment call box down stairs, it goes straight to voicemail for the caller… wth? I just received the second phone after trying everything “TECH” said to do, and then yesterday they called to remind me to send the first phone back and it didn’t even ring! LOL! It went to voicemail! I want to take a hammer to it so they don’t send it to someome else again after “refurbishing” it. Xo(
lyn says
Comment: China purposely gave us a NASTY virus..
Answer: You’re just paranoid, dear.
I can’t stop laughing.
Barbara Ross says
I keep getting letters from assurancewireless. It tells me that I will lose my service in 45 days if I. do’nt get my replacement phone. connected. After that the letter states that I need to get new2 account #’s and a lot. more!!! Listen, I can’t even turn on my replacement phone. Soooo I will send the phone. back to YOU. I have had it! I will solve this some other way. Your use to be customer
Free Government Cell Phones says
We hate getting testy this early in the morning, but we are not your service provider. We didn’t send you a phone and wherever you send it, it won’t be to us. Contact your service provider. To repeat, CONTACT YOUR SERVICE PROVIDER.
Stacy deramus says
Need service
Free Government Cell Phones says
Need to enroll for service.
Terry m marquez says
I locked myself out of my sim card on my phone please tell me how to unlock it
Free Government Cell Phones says
That’s a question for your service provider’s customer service team, Terry.
Bridget mandal says
Capital my assurance wireless phone fell and cracked. It is no longer usable. I just went and got another assurance wireless phone just like it. I want to keep my phone number that was on my previous phone. They told me to go online to do it because things were slow down at this time. What website or how do I go about the procedure to keep my old number.
Free Government Cell Phones says
If you got an identical make and model phone, we “think” you should be able to simply take the SIM card out of your original phone and install it in your new phone. But don’t take our word for it. We would strongly recommend that you contact your service provider’s customer service team.
James Jarvis says
How do I recertifying for assurance wireless?
Free Government Cell Phones says
Visit your service provider’s website. It will offer some sort of “Recertify” or “How to Recertify” function.
Donna Zappola says
Please help me with my assurance phone, I received and my phone is still shut off.
Free Government Cell Phones says
You need to speak to Assurance customer service, Israel. This is an independent informational website, NOT affiliated with any Lifeline company, so we cannot provide the help you need.
Joshua Whitworth says
Which phone do you get
Free Government Cell Phones says
Impossible to predict, Joshua. They are distributed randomly from the service provider’s stock of phones. The applicant before you may get one make and model, you may get a different make and model and the applicant after you may get still another make and model.
cheryl brooks says
thank u
Crystal says
OMYGOSH! I feel for you FGCP.net!!!! Soooo many people don’t know what the hell they are doing! Nor do they know how to read! Kudos to you for having the patience you do and not allowing your heads to explode!
***Buyer Beware*** with Assurance Free phone plan! I don’t know it all phones they hand out suck, OR if it is the Carrier Reception. I live smack downtown it the “Best” Coverage area according to the map on their website. :o(
I have the U683CL model. I have had it for close to a year. Since the beginning it has had issues:
1. Seldom lets me call out.
2. Seldom lets me receive calls.
3. Won’t ring to let me know a call is coming in, and goes to voicemail! Then I get a chime notice to say there is a voicemail.
4. Won’t let calls come in from the Call Box down stairs at the building I live in. So I can’t push a button and allow visitors in. The call also goes straight to voicemail. Same scenario, I have to listen to the message, then go downstairs myself to allow someone in.
5. Often does not send texts out right away. Says “service unavailable”.
6. Often does not let texts come in. Sometimes they don’t come in for hours and a few times, days!
Customer Service…lolololol….. what a joke. I started emailing on 2/24/20. It took 5 days for a reply. Today is 3/10/20, and SEVERAL emails back and forth later, still nothing was resolved. They gave me a few different things to try doing on my phone. None fixed it. I finally called yesterday, luckily her English was good enough to have a conversation, but 30 minutes later is was a complete waste of time. They want you to have a second phone so you can talk to Tech. I don’t have a second phone, nor do I have access to a second phone. I asked her to just send me another phone as I AM still eligible for a replacement. She said Tech would have to issue it after I talk to them.
So, absolutely nothing was accomplished after 15 days. I have to say I agree that they need to be called out if they are not providing the service they are being paid for by the government. There are plenty of other places that money can be used.
Free Government Cell Phones says
Just read an article today — which we’ll be reposting in the next day or two — about a guy who submitted his paperwork 19 times before he problem was finally taken care of. (And thanks for the kind words.)
Crystal says
FGCP.NET, Wowzers! That poor guy! My update: I called and demanded a new phone as I was still under warranty. They sent the same exact phone. It still won’t allow calls in!!!! In fact, they called the other day to remind me to return the first phone and it didn’t ring! It chimed and told me I had a voicemail. smh.
Michal Hunt says
This states that it is available in Kentucky but it is not.
Free Government Cell Phones says
We just checked with the USAC, the organization that governs the Lifeline free government cell phone program and it assures us that Assurance Wireless is still available in Kentucky. We’ll notify our readers if word comes through that this has changed.
JohnBoy says
Straight morons at ASW🥴, everybody’s got there own opinions but Im telling you it’s been something since I signed up. I’ve only used the service for around 2-3wks until a system update completely fried the phone or something since then I’ve sat on the phone with ASW for 30 minutes with a person who put me a fake return order in and after I got the real phone return setup finally, they’ve sent back once again why I have no idea I never even fuckin got to see it it just says FedEx return to shipper… straight f***ed up!
Melvin Jones says
Tracking my new cell phone
Free Government Cell Phones says
We can’t help you track it because we are not your service provider, Melvin.
Susanna Brooke says
I received my Assurance cell on 2/11/20 & had Safelink for a few years prior, so wanted to give some info on my experience (as this is the INFORMATIONAL site I found Assurance through- thank you for all you do! I don’t know how you haven’t had a mental breakdown from all the comments asking you where their phones are, etc…not reading a thing and then assuming you are the cell company. You have the patience of a saint.)
In 2012 I received my first Safelink phone which was not a smart or feature phone, but worked fine for texts & calls. They were good about adding minutes at the start of each month. I lost that phone in 2017, they sent me an Alcatel One Touch smart phone which was more than good enough as a literal free phone. However, the battery began degrading almost immediately. By 2018, the phone could NOT be used unless it was plugged into a charger, in the car included obviously. It would drain before your eyes at nearly 1% per second & even seemed to drain when the phone was turned OFF.
The biggest problem I had with Safelink was the signal. My home is in a valley in the Eastern WV panhandle near the VA line & only US Cellular (and to a lesser extent- Verizon) receives service for the 2 miles surrounding my home. As I understood it, Safelink/Tracphone are on the Sprint/T-Mobile network. So the phone was useful for emergencies when driving but not a possibility as a standalone home phone. Because I had to drive a couple miles to get a signal was coupled with the battery issue, I had problems always making the monthly call or text but I DID ALWAYS get it done to continue service. When I started getting texts & emails that my service would be cancelled on 12/15/19 for “non-use” I drove up the road and called them on 12/12. I told them I had just used the phone a few days prior & didn’t understand why my phone use wasn’t registering. I was talking to Safelink ON their Safelink phone they kept saying I needed to use to avoid cancellation. I also inquired about the battery issue for the 3rd time. I was told the email threatening cancellation was automated, that I would not be canceled and I didn’t need to worry. I could also purchase a phone from them or go online for a new battery (which I’d decided to do, as I was unaware of any Lifeline company that would have coverage at my home).
Sure enough, on December 15th, my service was canceled for not using it once every 30 days (I’d also sent & received more than a dozen texts in every month leading up to cancellation). I called Safelink to ask what happened, and in the end they apologized for inconvenience and told me I’d need to reapply. I know you need to be completely canceled from one Lifeline provider before applying for another, so I took this opportunity to see what else was out there.
This is when I found your website. Apparently quite a few cell companies have taken on the Lifeline program in WV since I first enrolled 8 years ago. Your site made it super easy to choose my state and click through all the different cell companies offering a Lifeline cell phone and compare packages (how many free minutes, texts, how much data) as well as which types of phones each company sends out (in the majority of cases).
As expected, most companies didn’t have reliable coverage at my home. However, Assurance’s map was promising showing 4G talk, text & data right over my house & surrounding. They’re on the Virgin Mobile network, and in my experience the signal is gone once you turn down my road. Still, I didn’t have service at my house with Safelink and their phone had become unusable so I had nothing to lose. I filled out the application and hit a wall when it said I needed to apply to some National Database for Lifeline (which is understandable, but I would’ve thought I’d be on it after 8 years of Safelink). Assurance said that if I qualified on this national Database (link to that application provided) I would automatically be approved for Assurance and they’d send a phone out. I qualified for the national DB within minutes but was skeptical it would be that easy. Sure enough, 5 days later I received a letter from Assurance saying my new phone would be arriving in 5-10 days. One week later my “ANS UL51″ smart phone arrived. I’ve never heard of this kind of phone, but the screen is 5”, it has 8GB internal storage & SD card slot, runs smooth without noticeable lag and the battery (removable) actually seems to work as intended! It’s much nicer than the Alcatel phone I was sent by Safelink (though that was 2017, maybe their phones have improved). For a free phone, I’m impressed.
Here’s the really amazing part: I have service INSIDE MY HOME! Now, admittedly, it is NOT 4G in fact it’s really low at only 1 or 2 “x”, but that is more than enough for placing & receiving both calls & texts, if I sit the phone in the window the signal strengthens further. It attaches to WiFi for internet purposes. I really can’t believe I have a free Lifeline phone, a nice one, and it works in my home. Cellular service here has been a struggle since I moved here in 2009.
I logged in easily to my account to view my used minutes & data and was further impressed that their info is accurate and easy to navigate.
I didn’t intend this to be so long. When researching companies I noticed many had asked what types of phones etc and thought my experience might help others. Mostly I wanted to thank YOU for all your work and effort on this amazing website. Without it, I would likely have reapplied to Safelink, bought a battery from eBay, and still struggled while only being able to actually use the phone when I’m away from home. I did not know “Assurance” or the majority of Lifeline companies even existed.
Thank you.
Free Government Cell Phones says
Thanks, Mom. But you really need to stop writing these long comments pretending to be someone named Susanna.
Susanna Brooke says
LOL. I appreciate you. Know that your work and exceptionally restrained sarcasm( regarding visitors that don’t read a thing before commenting) does not go unnoticed by everyone that utilizes your website:)
Free Government Cell Phones says
It takes an occasional comment like this to keep us going.
Gloria Blount says
I would like to know how i will get a free cell phone? I want to let u know that i am deaf person and disability too. I am on disable too. Pls will let me know real soon. I will be look forward to hear from u..
Free Government Cell Phones says
All the information you need is right here on this website, Gloria. All you need to do is click around. If we were you, we’d start with all the subjects shown in the navigation bar up toward the top of the page.
Miguel Negron says
I felt an application for a free phone,about two weeks ago,but I receive answer at all. Will you answer me if eligible or not. Please? I got a phone but their to expensive for me. I on Social Security, medicare,and Mass health,programs. Thanks you. Miguel A. Negron.
Free Government Cell Phones says
We’re not Assurance Wireless, Miguel, so we cannot answer your questions.
judy mate says
i already have a free phone. they didn’t put new minutes in it today. 2/9/20.
Free Government Cell Phones says
We can’t do anything to help you because we are NOT your service provider. You need to contact them directly.
Marla J. Roach says
I have heard that the free cell phones are being used by authorities and officials to keep track of all the low income, homeless, and anyone else if interested ,of their whereabouts and Incase they need to control people on low income, etc. It sounds like a paranoid, “put on a tin-foil hat” kinda thinking!! Is there any truth to this statement? What is the sudden reason for the government giving free phones and service to do many people? Just asking, no worries. Thank you!
Free Government Cell Phones says
Complete tin foil hat territory, Maria. You have nothing to worry about.
Terrilackey says
I need u all to check out why our phone don’t work
Free Government Cell Phones says
Impossible for us to do that, Terri, because we are not your service provider. Contact your service provider’s customer service team.
Robert Knuckles says
I have lost my phone and some else is using my phone can you turn it off because I want to get another assurace wireless cell phone.
Free Government Cell Phones says
We can’t turn it off because we are not your service provider. We are not anyone’s service provider. This is an independent informational website. Contact your service provider’s customer service team.
TOM WYLEY says
Customer Service is in the Philippines or Mexico…..NO NUMBER FOR A US REP……They show addresses as PO BOXES ONLY…..NO U.S. or AMERICAN CONTACTS……..BUT SOMEONE IN U.S. IS GETTING RICH !!!!
Free Government Cell Phones says
If only it were us…
Mr G. says
FREE IS NOT ALWAYS THE BEST !!!!
TO ALL CONCERNED …… ASSURANCE WIRELESS has been the WORST Cell Phone Provider
I have ever experienced in the last 30 years…..BAR NONE !!!!
Their telephones are GARBAGE….. CURRENT Phone UMXU683CL
I have had 4 of these phones in the last 5 months…… ALL of them were POOR Quality
telephones……speakers poor, microphones poor……BATTERIES very poor……
I would charge phone at bedtime and it would be fully charged in morning…….
even if I did not use it at all that day , it would be dead before I went to bed…..
Phone 1 ) battery would get so hot when charging it would be too hot to touch….
Phone 2 ) phone key pad died and was un-usable
Phone 3) phone would not allow me to type from the keyboard……when trying to type in
contacts name when trying to text someone…..It kept wanted me to use the
Google voice recognition function …..BUT it would not acknowledge any voice….
Phone 4) speaker is poor to where I have to shout into the phone for people to hear my
conversation
IF YOU HAVE THE FREE PHONE PLAN……They will only send you ONE MODEL PHONE…..
I REQUESTED A DIFFERENT MODEL OR MANUFACTURER of phone……BUT THEY SAY
THEY ONLY HAVE THE ONE MODEL TO SEND YOU AS A FREEBIE….
(THOUGH THEY SHOW MANY DIFFERENT MODELS ON THEIR WEBSITE)…….
THEY TELL YOU YOU CAN PURCHASE A BETTER PHONE FROM THEM AT YOUR COST !!!
PHONE TRANSMISSION SERVICE is VERY POOR…….
I have called Customer service at least a dozen times and I keep getting told
that they are working on a tower or something and it should better the next day or so….
Calls keep getting dropped due to loosing signal…..
ALL CUSTOMER SERVICE CALLS are handled in the Philippines or Mexico if you speak spanish…..
I have used them both unfortunately…..
THE PHILIPPINES CALL CENTER IS THE WORST SERVICE of ALL !!!! MOST of them are not truly
understandable when the are speaking english…..and they are reading from a scripted
text and cannot think or perform OUTSIDE THE BOX…..
ISN’T ENGLISH ONE OF THEIR LANGUAGES ???
ALL INFO REGARDING ASSURANCE WIRELESS ONLY SHOW U.S. post office boxes
at several locations in the U.S. , >>>>> BUT NO PHYSICAL ADDRESS WHERE YOU
CAN OBTAIN A PHONE NUMBER FOR ……I EVEN CALLED AND TALKED TO THE POST-MASTER
at one of the cities that that show a P.O. BOX for ……HE TOLD ME THERE IS
NO PHYSICAL ADDRESS foo them for the cities that they show online , and that
some contracted company only picks up the mail ……and at his location he said
that they stopped using and paying for the three P.O Boxes that they were using …..
and GET THIS…..
ASSURANCE IS STILL USING AT LEAST TWO OF THOSE P.O. BOXES CURRENT FOR THEIR
CUSTOMER APPLICATIONS …….
I EVEN CALLED LIFELINE AND VOICED MY PROBLEMS and was told to seek the
state office that handle
IF YOU ARE HAVING PROBLEMS WITH THEM…NOTIFY YOUR STATE ATTORNEY GENERALS OFFICES ,
STATE CONSUMER ADVOCATE OFFICES OR ANY STATE BODY THAT OVERSEES THE FUNDING TO ASSURANCE
WIRELESS FOR THEIR SERVICE ……COMPLAIN TO THOSE IN YOUR STATES WHO PAY OUT OUT TAX DOLLARS
TO THIS COMPANY AND THEIR POOR SERVICES AND THEIR OUTSOURCING…..
FLORIDA ASSURANCE CUSTOMER…..
Free Government Cell Phones says
Yeah, we get it, Mr G. You’re unhappy. But is there any reason to leave the same long, convoluted comment three separate times? We’re only running it once.
Memie says
Wow Mr G., You are the type to walk into an emergency food pantry and complain about the kind of soup they give you while pushing all of the Filipino and Mexican babies to the ground in front of you! And 30 years of service?!?! I have a feeling there was nothing wrong with any of those phones and it was just you….all you. WOW, just WOW, smh…
Bob hunt says
Don’t know about all their phones, but the UMX phone i have came pre installed with maleware. Could not get rid of since they are system files. Malwarebytes reports Android/PUP.Riskware.Autoins.Fota is a pre-installed system app. Android/PUP.Riskware.Autoins.Fota can potentially auto install malware like Android/Trojan.Guerrilla, and Android/Trojan.HiddenAds.
Meredith Schoen says
I never received a phone the last time I orddered one I am trying to re activate my service.
Meredith Schoe says
I never received the phone I ordered the last time I tried to re activate my service. I had assurance wireless at the time.
Free Government Cell Phones says
Have you spoken to the Assurance customer service team?
Free Government Cell Phones says
If this occurred more than 60 days ago, you are now eligible to enroll with any plan. Here’s where you can check out all the plans to find the one that fits your needs best:
https://www.freegovernmentcellphones.net/states
Mary Miller says
How long does it usually take to get Assurance Wireless telephone back after you’ve been approved
Free Government Cell Phones says
Most Lifeline companies say it will take two weeks or so, but readers have said it often takes three or four weeks or even longer.
janette says
i don’t understand, why the free phones, have to take s long. its too much,. for me I have been waiting already for a phone, for almost two weeks now. they keep on sending these pink envolopes , already send out the first one. their screwing up my infor.
Carol Sebilia says
is there a kiosk in zip code 94601 to peick up a free phone?
Free Government Cell Phones says
Only Assurance can answer that question, Carol.
Katherine Street says
My phone was stolen and I don’t remember who my service provider is and I want to suspend the phone
Free Government Cell Phones says
Contact the USAC.org website. That is one of the services it provides. The only other method is to contact each of the free government cell phone companies offering plans in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Kameda Bryant says
Was in the hospital with my mother. Receive sectio 8 no car are phone service. How do I reactivate my account, can my phone be reactivate. Got a replacement phone from you company, made a mistake and wash my other phone please help. I want to sign up with your company again.
Free Government Cell Phones says
You can only switch service providers once every 60 days, Kameda. Sorry.
Larrissa says
Need locatio near san jose ca 95120 location to get a phone asap. Plz
Free Government Cell Phones says
Let us repeat our standard answer to this kind of question: Please do NOT enroll at a street event, Larissa. It’s much safer for you to enroll online or by phone.
Jasmine says
Why won’t my cell phone let me make calls even though it’s a new month
Free Government Cell Phones says
Impossible for us to know the answer to your question because we are NOT your service provider, Jasmine.
Lester Weber says
If the application goes through, I thank you.
Free Government Cell Phones says
Don’t thank us, Lester.
Gary Garcia says
I’m having trouble applying for your free phone could I get an application sent to me to fill out
Free Government Cell Phones says
Try the Assurance website, Gray. That should work for you.
Diana Narvaez says
I have not gotten any service from assura ce wireless since i came to Puerto Rico for a vacation. No internet or driving
Free Government Cell Phones says
Have you checked with the Assurance customer service team to find out what the issue is?
Susan murray says
I Susan Murray did not get my cell phone yet did apply for it in September 2019 please contact me at 508-926-**** thank you Susan murray
Free Government Cell Phones says
We are NOT Assurance, Susan. This is an independent informational website, so you need to contact your service provider directly.
Jackarnold says
Just wait for it
Jessica says
where can i find a printable application for the state of Connecticut?
Free Government Cell Phones says
Have you checked the Assurance website?
Patti Hellman says
Two months age i had gotten a replacement phone when i was in the hospital and i liked it because my other phone got broke and i got a replacement one and after i got out of the hospital it was stolen two days later so i was wondering if i am able to get a new one again if i can
Free Government Cell Phones says
You’ll need to contact Assurance customer service, Patti, but we assume you’ll need to pay for a second replacement phone.
Alexandrea T Rocha says
im trying to get my account and pin number how do i access it?
Free Government Cell Phones says
Contact your service provider’s customer service team.
Ranada Harper says
How do i get the free goverment issued phone called ) assurance wireless virgin mobile)?! I need to apply on line some how but cant get applications!
Free Government Cell Phones says
Visit the Assurance website, Ranada. You will be able to apply online there.
Silvia says
To whom it may concern the account i have with you has stopped working can you let me know why.
Free Government Cell Phones says
You don’t have an account with us, Silvia. This is an independent informational website. You need to contact your service provider directly.
JUAN MARTINEZ says
The smart phone ans model ul40 that i got from assurance wireless keeps going out of function every other day and have to factory reset .I have tried to reach the vendor several times with no avail .I don,t know if im the only one with this problem or theres an epidemic of bad functioning phones out there that nobody cares to fix since they are free… just saying.
E R says
You are certainly not alone. I suppose the general feeling is that these are free, government-provided phones, so what the hell. The UL40 is a notoriously bad phone (which is why they got them so cheap). Always failing, and never designed to have very many apps on it. Even Messaging fails some of the time. Google shuts down. Yeah, it’s pretty awful. Don’t add anything like banking apps or Uber to it. Just can’t handle it. But there’s even more reason not to trust Virgin Mobile (now Sprint) UL40s which is my current complaint. BTW, when you receive a faulty one, they will replace it with another refurbished one. That’s a spin at the ol’ wheel-of-fortune, too.
Inside the system app Wireless Update is an app (Autoins.fota.ins) that enables the phone to spit out ads and offers to download stuff loaded with adware – maybe even malware. In some cases, the app downloads without your approval and you have to go into Settings and remove it.The anti-viral programs see Autoins.fota.ins but can’t touch it as it is embedded in a system app. It ships from the factory that way. I’m told but I have no proof that they allow China to do this in order to help pay for the Lifeline service. Those ads spring up at the most inopportune time like when you want to answer the ringing phone and lose the screen to do so replaced by screen ads and offers to download. Nice. But there may be something even nefarious in that embedded app – like tracking info or key tracing. I am willing to bet this phone is a security fail. Don’t ever do banking on it or input any passwords you wouldn’t want someone else to know. Assurance tells me to reset the phone and it will be taken care of – which is incorrect. It will reload Wireless Update which has the adware and you are back where you started. Assurance Wireless isn’t very forthcoming with good answers. It’s why I’m taking this to the Public Utilities Commission.
Angela Bryant says
I hate these phones. This is the 9th phone Im having to replace within a 1 1/2 year period.
Patricia Hoffmaster says
I got a phone too with defective battery. Could not take off charger, or it would die. All that happened was they kept wanting me to BuY a new phone (which seems scammish -purposely send defect so u have to buy)… It mostly sat here unused when I got sick if it always dieing. I let me service expire and even then took the 3-4 months to actually turn it off. Now I have nothing.
Free Government Cell Phones says
Try enrolling with a different company, Patricia. It sounds like you probably qualify.
Sharon Terrell` says
I need a phone . I am receiving food stamps and medicaid.
Free Government Cell Phones says
You need to go through the actual enrollment process, Sharon. Contact the company using the information we provide in the article above.
Dawn Williams says
My puk is block my name is DawnWilliams my number is 225-312-**** my phone is blocked. it stated the Puk code is locked??
Free Government Cell Phones says
Contact your service provider’s customer service team.
Meri says
This problem has been going on for several weeks. In July I added monies to my account as I was out of minutes. A couple days later, I called Assurance to confirm my monies would be carried over to August. The rep I spoke with asked how I liked the service and was I satisfied. I told him I was happy with the service but the phone I received has problems: dropping calls, can’t receive or send photos, text messages don’t download, can’t access internet etc. The rep apologized and said would send new phone would call back on Aug 1 with tracking information. I never received a call back.
Fast forward to August 3, I called again, rep said, no record of new phone request, but phone was sent July 23. I checked records, July 23 2018 the phone I now have was sent. Requested supervisor, talked with Frank, explained situation said will get new phone ordered and sent with no charge, will send ref # and tracking number to my personal email the following day, August 4.
August 4, no email received.
August 5 2019 11am MDT got rep explained situation said will escalate I should have a cb in 15 minutes. No call back.
11:37am I called and requested to be put in contact with US rep, rep refused and hung up.
11:39am I called back, once again asked for a US rep, cs rep argued and put me on hold with Sprint musak.
11:51am Rep back. I explained voicemail issue and wanted refund of 40 minutes on vm as phone doesn’t always disconnect. More argument over how to use voicemail (vm). (I am technically savvy and don’t need this repeatedly explained to me.) Once again I requested US rep, again put on hold.
11:59am rep back, not listening to what I am saying, again requested supervisor. Put on hold again.
12:04pm Rep again explaining minutes. Once again I said I understand how minutes work and requested supervisor. On hold again.
12:08pm Rae (claimed to be a supervisor) on the phone, I explained AGAIN and was put on hold.
12:13pm Rae, said phone activated 8/1/2019…I said no, “This phone activated 2018…last year.” On hold again.
12:20pm I explained to Rae AGAIN all the phone problems and how I have been lied to several times. I requested a senior supervisor.
12:37pm Got supervisor, before I could explain, the call hung up.
12:38pm I called back got disconnected in the IVR.
12:39pm I called back again, got CS rep Shane, explained AGAIN, asked for super and was put on hold AGAIN.
12:49pm Rep now saying she is in the US (outright lie) and trying to sell me a replacement phone as this phone (UL 40) is out of warranty. I requested supervisor and was put on hold AGAIN.
12:55pm TT Gabriel, (id’d himself as a supervisor) same story, explaining vm minutes. Again, I said I understand and this is only a symptom of the problem which is the phone itself. I asked for a phone number for the US and a senior supervisor. Put on hold but line not muted, I could hear background conversations in Hindi.
1:08pm Gabriel says sending to escalation department and refused to get senior supervisor on the phone, refused US phone number. I insisted on a senior supervisor. ON HOLD AGAIN.
1:19pm TT Aaron, who claims to be a supervisor, at least he had read through the file on the problems. He refused US rep or phone number. I said, “I’m tired of being lied to, mis-led, BS’d, etc. I’ve been on the phone with Assurance for 2 hours and 20 minutes trying to get this situation resolved. Been disconnected, lied to, hung up on, and am tired of the BS being slung at me.”
What I received in return is a lot of platitudes. I worked for 25 years in a call center for Citibank in Albuquerque, New Mexico. I know how these things work. I understand auto-dialers and IVR’s. Your outsourced group, I presume, in India has MAJOR language and training problems. They lack business acumen, morals and values. The quality of service is so subpar; I personally would be ashamed to say I work there.
2PM I do have a confirmation number for a new phone: 248630634 and a reference number 181768 ****. Whether or not a replacement phone will be sent remains to be seen.
Deborah Stanger says
Phones have so many glitches, don’t get my calls or messages and customer service is terrible. I’m on my fourth phone (returned three) and this one keeps changing my notification settings for my texts and phone settings shutting them off every couple of days. I am missing important communication constantly because of this. I have to keep going back and turning notifications back on!
Customer service is terrible!!!!!
Christopher Williams says
I would like to be a master agent for Assurance wireless. How do I contact there Corp office
Free Government Cell Phones says
Call customer service at 6-1-1 and ask them for corporate contact info.
Jay says
Do you know what is required to be a master agent? (I know your not assurance wireless”
Free Government Cell Phones says
Sorry, Jay, but we do not have that kind of information.
Melvin W Cunningham says
Hi. I’m Melvin Cunningham I have universal service administrative co.lifeline service and I am trying to see if I could switch my service over to assurance wirless please thank you
Free Government Cell Phones says
We’re pretty damn confident that you can make that switch, Melvin, but not here on this website. You need to contact the company directly using the contact info we provide on this page.
Meagan Tweedy says
How can I find out the model of my phone so I can get a phone case for it? I have searched everywhere for a phone case, and for the model/type of phone I have, and can’t find either one of them anywhere!! Help, please!!
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone. They should be able to tell you what make and model they gave you.
deborah starman says
I am having an extremely hard time working with Assurance Wireless to re-certify my Lifeline. I can’t understand the people I talk to at Assurance as they have very thick accents. I’ve been trying for 2 months and FINALLY today I talk to Lifeline and they got the problem worked out but I had to have Assurance send me the forms I needed to reapply with Lifeline online. When I called Assurance, the person was very unknowledgeable and as I was trying to explain to her for the umpteenth time what I needed, my phone went dead and I couldn’t make any more calls on my cellphone. I thought she hung up on me but when I called them back, they said my phone service was shut off and I had to call from another phone. When I finally got in touch with someone they said my phone was reported lost or stolen. I want to file a complaint about them and find out who I can talk to to get my problem resolved.
Free Government Cell Phones says
Here’s an article that tells you exactly how to file a formal complaint. Just threatening to file the complaint often gets results:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Radcliffe gray says
I report my phone lost and I cal 2times and yu guys cut the phone off
Free Government Cell Phones says
We didn’t cut your phone off. Your service provider cut your phone off. Contact that company’s customer service team.
Anthony Chamberlain says
Is there a store or building i can go to in person to pick up a phone and service in pwrson instead of online?
Free Government Cell Phones says
It depends on which state you live in and which service provider you enroll with, Anthony. Most of the free government cell phone companies do not offer brick-and-mortar stores, but you can check your service provider’s website to see if it does.
Providencia Olan says
Can you guys switch me back to assurance wireless from safe link wireless.i made a big mistake.and get my old phone number back too. I really want my service back from assurance wireless . I can’t wait ninety days to get my service back.please help me out please.
Free Government Cell Phones says
We can’t switch you back, but you can switch yourself back. Just follow the same process you followed when you made the first switch.
Irene Parga says
I haven’t received my phone Irene Parga
Free Government Cell Phones says
How long has it been, Irene. Most companies say it will take two weeks or so, but many readers have told us it takes three or four weeks or even longer. Have you check with Assurance to determine your current status?
Danny says
My cousin has seasirs and this is her phone not used in a year prob now sim says moc locked I think and she needs it I got a 5 doller top up but didn’t work what do I do?
Free Government Cell Phones says
If the phone hasn’t been used in a year, it was undoubtedly cancelled long ago. That being the case, we’re not sure how you managed to top it up. You need to enroll in one of the plans in your state (Assurance or any other company that offers plans). Here’s where you can find details on all of them:
https://www.freegovernmentcellphones.net/states
tilda l martin says
My name is Tilda Martin.orginally had tracphone thru safelink.. It was a free phone.I qualified because I receive a medicaid.card. that phone was destroyed in a car accident. They told me my phone was no longer available and that i must purchase a phone from amazon or dollar general. I tried for a week to get them to understand what happened. when i finally did get them to understand, I cant get service at my home.I live ten miles west of Rainelle and ten miles east of rt 60.Can you switch my service from safelink to your company?
Free Government Cell Phones says
We are not Assurance, Tilda. This is an independent informational website. You’ll need to contact Assurance customer service directly.
Virginia Ellis says
I want to switch from safelink to assurance. How do I go about doing that?? I also need another phone with assurance. The one I have from safelink is bad and I don’t like safelink service anymore. I qualify because I am on food stamps
Free Government Cell Phones says
Making the switch is pretty easy, Virginia. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Assurance will give you a smart phone because you are a new customer.
rgairaud says
Assurance website states “FREE 350 voice minutes per. month”
Free Government Cell Phones says
Jeez, we’re getting tired to giving this answer. The Assurance website requires you to plug in your zip code to find out how many minutes, texts and how much data is provided. It varies by state.
Devi says
This program outside of CA is now seemingly only offering 350 minutes per month. Probably the worst of any available Lifeline phones.
Free Government Cell Phones says
Not sure what you’re looking at, Devi, but we checked the plan offered here in Texas and Assurance offers a plan with unlimited voice, unlimited texts and 2GB data.
Marie says
I checked for Ohio, and the current offering is 2gb, unlimited texts, but only 350 minutes.
Free Government Cell Phones says
As if says on virtually all of the free government cell phone company websites, “Plans may vary by state.”
Stephen P. says
It says on this page, “If you qualify for an Assurance Wireless government phone, and REQUIREMENTS vary from state to state, you WILL get a free Android smartphone, unlimited talk and unlimited text messages plus 2GB of data at absolutely no cost.” (extra formatting obviously added by me). Then there’s a metaphorical asterisk that California has a different thing going on. Otherwise, the page is basically telling people, or at the very least heavily implying, that in all the states listed at the top that aren’t California, offer unlimited talk and unlimited text messages plus 2GB of data at absolutely no cost.
Free Government Cell Phones says
Here’s an idea, Stephen. Start your own website that reports on 25 Lifeline companies and their constantly-changing plans in all 50 states, Washington DC, and Puerto Rico. We’re confident you’d do a bang-up job.
Steven says
Wow. Could the representative that responded to this as well as a few other questions seen. Possibly have any more sarcasm oozing from them?? In regards to this query, you tell Stephen to start his own website to keep track of, and report, the “ever-changing” lifeline service plans varying by state. That he’d do a “bang up job” your sure. When in reality that’s exactly what your website [then correlating to you, the rep] is here for. So if you do not like the work, get to frustrated from the questions, or just flat out can NOT act in a morally and professional mannor. It’s possibly time you make your return to ‘Waste Managment Service’s’! Considering your comments/replies are what I’d consider a garbage truck man to throw in his truck! Trash!
Free Government Cell Phones says
And perhaps you could visit the website that Stephen starts.
adrienne says
hi i just tried to summit my info and it said i needed to go to lifeline or something what do i need to do
Free Government Cell Phones says
We have no way of knowing what that message meant because we are not your service provider, Adrienne. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone or by using the info in the article above.
George Johnson says
I want to cancel anything that I may have applied for with your company.Please cancel my application,,, thank you,,, George Johnson
Free Government Cell Phones says
You didn’t apply for anything with us, George, because we are NOT Assurance. You need to contact that company’s customer service team directly, not through us.
Jenessa Medina says
Telephone telephone phone phone. thank you.
Free Government Cell Phones says
Contact contact service service provider provider. You’re welcome.
Renee Black says
I have applied several times and I never hear back. I have sent all the paper work three times now. What is the problem?
Free Government Cell Phones says
No way for us to know the problem because we are not affiliated with Assurance in any way. However, if the service you’re “receiving” is this bad, you may want to enroll with a different company. Here’s where you can find all the free government cell phone plans offered in your state:
https://www.freegovernmentcellphones.net/states
Augustis Hood says
How long does it take to receive your phone after you have done everything else.
Free Government Cell Phones says
Most Lifeline companies say it will take a couple weeks, but our readers tell us if often takes three or four weeks or even longer. As our old grannie used to say, “Patience is a virtue.”
michael shaw says
i worked my entire life nearly killed myself doing it—-now in past 6 years my epilepsy has gone crazy—i have had a widow maker heart attack. back surgery,shoulder surgery and now spine is a mess heart is damaged and weak—–i have had safelink for 5 yrs and now they are cancelling me because i do not have medicaid–wtf i live on disability and piss poor broke —i see drug addicts people who live offf welfare with 1,000 dollar iphones and yet all the money i paid in over years now that i am disabled i do not qualify for a phone—-my wife works at her 2 s**t paying jobs jobs we are always broke yet keep trying —you f**king people disgust me you will give these phones to illegals and welfare people who live off the system yet somebody who worked their entire life and whos body has finally given out from the strain gets s**t on its f**king disgusting—–
Ernie says
Can you please give me a phone number or location for free phone in Fresno .ca.
Thank you
Free Government Cell Phones says
We’ve said this about a thousand times, but’s always worth repeating. We urge our readers NOT to enroll at street events because they have been the scenes of far too much fraud and abuse.
Brenda Gunter says
Can you download offline games?
Free Government Cell Phones says
We don’t have a clue, Brenda. Sorry.
Frances J viesca says
My name is Frances viesca I got a assurance wireless virgin mobile phone at the food bank on liberty street in Cincinnati Ohio the agent who issued me the phone put in a wrong date of birth and social security number I showed her all my information I’m on ssi disability my phone she gave me doesn’t work the number is 513 587 ****. My email is *******@gmail.com its against and a violation of my civil rights for a government agent to tamper with fraudulent information against my personal information. That I entrusted to the agent for the agent to falsify and lie about my information by putting in wrong date of birth and wrong social security numbers ! I’m a 61 year old women with a chronic death illness . shame on you for depriving me of a FREE PHONE READ GALATIONS 6:7 !
Tom says
Hi Frances Viesca You can do two things Contact assurance wireless who is your lifeline provider and give them to correct the information or you can just go back to the Food Bank and find a Rep. from assurance wireless and request a working phone with your correct information.
m says
I wouldn’t call assurances “free phone” a phone. They send out the ANS phone which is truly a piece of junk. You’d do better with a toy phone out of a .25 cent gumball machine. You are constantly having to send the phone in for repairs, which means you are usually without a phone. If you are lucky you’ll end up with with 10 Days use out of 30!!!!!!!
Mark says
I agree i am currently haveing the same proplem , except without the use of my phone i can not contact the company for the information i need to even get a replacement . without the phone functioning i am depending on emails and have sent several to the departments the give for proplem phones and have NO responses. i am currently in a shelter and looking for work with no way for employers to contact me .Could someone PLEASE help me ?
Free Government Cell Phones says
Can you borrow someone else’s phone? Does the shelter have a phone for its residents?
Tom says
It maybe easier just to go with a new provider try contacting the food stamp office near you go in person there is a rep a lot of the time there. If not perhaps one of the workers can help you.
Evette Hines says
I lost my phone and I’m trying to get a replacement phone
Free Government Cell Phones says
Speak to your service provider’s customer service team, Evette. Give them a call.
Carol Grant says
I’m an Assurance Wireless field agent. A customer service representative told me I could download a paper application for a customer but I don’t see a link for that. Please send one to my email address.
Free Government Cell Phones says
We’re not Assurance, Carol, so we don’t have access to their internal documents. How about if you contact your supervisor?
Liane says
I have an Obama phone and am about to start freelancing again. Is it true that I cannot use my phone to talk to clients?
Free Government Cell Phones says
No, absolutely not true. But you will not be eligible if you make too much money. Check the eligibility rules here:
https://www.freegovernmentcellphones.net/basics/qualify
Sheila Mainor says
I’d like to apply assurance Wireless. phone please
Free Government Cell Phones says
Then you need to contact Assurance, Sheila. We are not affiliated with that nor any other free government cell phone company.
Marice says
I am on the Safelink lifeline program. I realize it is a free program but how do you file a complaint about the customer service or lack there of on the company? The employees are rude and talk to you as if you are stupid. They lie about your account or just don’t answer question at all. its like they know they do not need to respect you as a customer. Please advise.
Free Government Cell Phones says
Here’s a complete guide to filing formal complaints about the program:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
michael shaw says
safelink just cancelled me because i get no aide from state except i am disabled i live in disability i worked my entire life and my heart gave out i am disgusted
Free Government Cell Phones says
Sounds as if you still qualify, so we can’t figure out why Safelink would cancel you. But we urge you to enroll with one of the other free government cell phone companies offering plans in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Thomas Alexander Ross Jr says
I have file and application in March 25,2019and it was sent in.
Name: Thomas A Ross Jr
Baltimore Md. 21205
I was asking have a phone been sent to this address yet?
Was I approve for the phone?
Free Government Cell Phones says
We can’t answer your question because we are not Assurance Wireless. You need to contact that company’s customer service team.
Mr. Fuck Tard says
THANKS ALOT!
How am I suppose to tell John I’ll be late for work.
He was expecting his free five dollar blowjob hours ago.
Now that i have to walk cuz I can’t phone for a free government taxi…Probably not gunna make it over to my dealer’s house before he passes out either.
You destroyed my day with not giving me a phone.
BTW… I’m gay so I really thought that meant I qualify for everything
Free Government Cell Phones says
We HATE to censor readers’ comments but this one is so far over the top that we seriously considered it. Instead we decided to run it exactly as it was written just so you can see what kind of lunatics are out there.
youwildman says
Who ever you are moderating this board and answering questions; you so totally rock. You should have been a chef. You’re making me feel at home here. That one where the agent was asking you where to download an internal .doc. was def Top 10 material and it would not surprise me if you’ve gotten questions like that from .gov people and had to explain to them their own program. Too funny! You are def under-paid. Keep smiling! .
Free Government Cell Phones says
In the words of Abraham Lincoln, “If we didn’t laugh, we’d cry.”
youwildman says
“I’d be more than happy to help you with that form. Just give me your supervisor’s name and email address and I will tell them what it is you need and where to find it and you.”
Disabled Female Elderly says
It truly amazes me that you don’t qualify for a government cell phone with such a ghetto mouth. I wish I could fly so high above the rest. Need a taxi? I’ll give you a ride.
Angelina says
The application page won’t click the accept terms button and I keep having to redo app!
Free Government Cell Phones says
Have you tried calling customer service?
SAMANTHA LYNNE DAVIS says
I JUST WANTED TO SAY THAT SOME OF THESE PHONE COMPANIES THAT OFFER THE FREE GOVERMENT CELL PHONE DEAL IS CRAPPY,I MEAN BAD CRAPPY,CAUSE THEIR SMARTPHONES ARE BIG PIECES OF REFURBISHED BALLS OF SCRAPMETAL. CAN YOU GO TO JAIL FOR HAVING MORE THAN ONE GOVERMENT CELL PHONE?
Free Government Cell Phones says
If, for example, you had two, you wouldn’t go to jail. When you eventually got snared by the National Lifeline Assistance Database, one or both of your accounts would be cancelled. However, there are people who are so fraudulent that they have dozens or even hundreds of the phones. We hope they have been prosecuted and jailed.
Gavin T says
Ya because you should have a free smartphone in the first place… no you should have a free phone that lets you dial, and tap text via numbers. Why is it you think you should get what other people have to work their asses off to pay for, people who live paycheck to paycheck, but don’t qualify for these programs? What do you want… an iphone X? I have to pay for your shit when I can’t afford my own, only for you to come on here and whine about the “quality” of something that you don’t deserve – not that you don’t deserve a phone -you deserve a way to communicate – you don’t deserve a smartphone. There is a difference.
youwildman says
Gavin, do you mind posting a link to where I can get the free iphone X? Thanks bud!
Kanika Smith says
This is my first phone
Free Government Cell Phones says
Congratulations, Kenika. Hope it turns out to be a wonderful experience for you.
youwildman says
You are exceptional. That was so sweet.
Free Government Cell Phones says
Until this moment, sweet is not a word that has never been used to describe any of us.
Ann R. Bullock says
I am asking on behalf of my 62 year old homeless son. He wants to know when he will get a replacement phone. His name is Kenneth Conrad.
Free Government Cell Phones says
Only Assurance can answer that question, Ann. We are not Assurance. This is an independent informational website.
Scott Lambert says
Would I be able to come back to yous even though I don’t have the cell phone from yous because I went to q-link and I don’t like their service at all but also by coming back would I still be able to get another phone
Free Government Cell Phones says
We are not Assurance. This is an independent informational website. However, the rules of the free government cell phone program say that you can switch service providers every 60 days. Each time you switch, the new company will send you a new smartphone that is compatible with its cell network.
Gloria says
Hi my phone is not working i have smartphone no service . i ilike to have another free government phone thank you
Free Government Cell Phones says
We are not Assurance, Gloria. This is an independent informational website, so you need to contact Assurance customer service.
youwildman says
Not top 10 but def Top 25 or so. Once a guy told me his PC kept freezing-up and telling him to hit the any Key and he had looked and looked and even bought a new keyboard “But for the life if me I cannot find any ‘any’ key.”
Free Government Cell Phones says
Hah! We’ve heard worse.
Wilma j markwith says
I am below poverty level I cannot verify my income because I do not have any can I si
Till qualify for a free phone I need some way to comuicate…
I am on SNIP a and can prove it with my card
Free Government Cell Phones says
You’ve stumbled upon on of the biggest problems in the free government cell phone program — people who have zero income have no way to prove they have no income. The USAC says it is aware of this problem and “working” on a solution.
youwildman says
yup, you rock.
Debra Logsdon says
Why did my assurance life line stop and why does your info mot match mine
Free Government Cell Phones says
We’re not Assurance, so we cannot answer your question, Debra. Contact that service provider directly to get the answer to your question.
Monique DuPree says
Hello,
I work for a non-profit agency who secures work for people with disabilities. Must of the people we serve receive SSI. Would it be possible to have a representative from the company to come to our agency and sign up individuals? Thanks!
Free Government Cell Phones says
We can’t answer that question because we are not Assurance Wireless, Monique. You need to contact that company directly to make your request.
Deloris Sims says
I want to apply for a free goverment phone
Deloris Sims says
OK
youwildman says
yazzz. you def underpaid. figure out a way you can get a dime every time you post the assurance link and redirect one of these chuckholes their way? (I was writing “chuckle-heads” but “chuckholes” works well too ;>). Actually, that set-up would work b/c Assurance would give you their full list of sites and phone numbers and instead of you giving out their home page to these chuckholes, you could be sending them right where they need to go and saving Assurance a lot of time.
Free Government Cell Phones says
If we could figure out a way to get a dime every time we redirect a reader, we would be very, very wealthy.
Gingeyintheminji says
Chuckholes might be my new fav term! The questions and replies are keeping me entertained. How does one get paid to work for this free info site dispensing brilliant, grammatically correct and still politely civilized replies to straight boneheads. I’m a good writer and that would probably be a job I would really enjoy. I’m all in! Where do I sign on?
Free Government Cell Phones says
Pshaw, Gingey. You make us blush. We’d love to have you join the team, but even a starving writer could not get by on what this job pays.
BRIAN says
What about the illiterate goofs like me who voted Trump and can’t understand plain English?
Timothy Hall says
This is Timothy hall,
I was just wondering if you guys have received my application yet to get a new phone?
You can send an email back to me at ******@gmail.com thanks…
Free Government Cell Phones says
“We” haven’t received it because we are not Assurance Wireless. This is an indpendent informational website. You need to contact Assurance’s customer service team.
Deloris Sims says
I want to apply for a free phone
Free Government Cell Phones says
Then you need to enroll for a free phone.
ALBA EMERIC says
HOW CAN I DOWNLOAD AN APPLICATION ONLINE?
I HAVE SURF YOUR SITE AND I CANNOT SEEM TO FIND A PLACE
WHERE TO DOWNLOAD ONE.
Free Government Cell Phones says
You don’t find an Assurance application on this website because we are not Assurance Wireless. This is an independent informational website. You’ll need to visit the Assurance website. We provide all the contact info you need in the article above.
Christina Winters says
I seriously cannot believe the ridiculous number of people that are leaving comments directed at you as if you are their service provider!! I’d have thought the fact that they aren’t at the assurance wireless website would have been a dead giveaway but what do I know? Thanks for keeping up the good work even though it’s gotta be irksome.
Free Government Cell Phones says
Our comment moderators always try to be polite and helpful, but we completely understand when one of them occasionally loses it when they answer the same question for the twentieth time in a day.
youwildman says
Times 2 to what Christina Winters says. I’d be tempted to cut and paste stock answers to mundane questions..
Free Government Cell Phones says
Our comment moderators always try to be polite and helpful, but we completely understand when one of them occasionally loses it when they answer the same question for the twentieth time in a day.
(See what we did there, Wildman? We cut and pasted the same answer we gave Christina. Gotta do something to amuse ourselves.)
Suzanne Reeves says
I understand you can’t pin point if one carrier gets better coverage than the other. My problem is AT&T isn’t even in my area of CA, so before I apply I need to know if service is available in my area. Can’t seem to find out unless I apply, can’t shop around if I apply FIRST!
SUZI in Valley Center,CA
Free Government Cell Phones says
Are you saying that AT&T customer service won’t tell you if they offer service at your home?
JUdith Alziadeh says
hello i trued to go on assurance to inform you my phone was lost but they keep saying no such number i’m Judith Alziadeh my number is 734 752 ****…please turn this off so if whom ever has it does not use it…i have no phone to call you so im at the WYANDOTTE library to inforn you of this matter..thank you so very much…..Respectfully Judith Alziadeh
Free Government Cell Phones says
Sorry, Judith, but we are not your service provider, so there is nothing we can do to help you. You need to inform Assurance customer service directly.
Tom Armstrong says
I cannot get ANY assistance from your stupid computer phone system because I forgot my idiotic password and your phone system won’t let me speak to al live person. Please contact ******@gmail.com ASAP. Your service sucks. Thomas F. Armstrong.
Free Government Cell Phones says
There’s one other possibility, Tom. That would be that your reading comprehension sucks. WE ARE NOT YOUR SERVICE PROVIDER. This is an independent informational website.
youwildman says
Pure gold.
Free Government Cell Phones says
Sometimes we are just plain pushed over the edge, Wildman.
Elsa Hernandez says
Hi i am trying to find out on how can i be able to get my account number from Assurance Wireless. i am trying to switch over my phone number into a new account. but i’m not able to do so without my account number. so if you could please help me to provide what i ask for i would be very thankful. .
Free Government Cell Phones says
Well, this may seem obvious, Elsa, but have you attempted to call Assurance customer service to ask for your account number?
John W. Manning says
My name are John W. Manning and I mailed you all proff of my food stams letter, but if you all need me to send you all a copy of my SSI letter from the Social Security Office please let me know and the Email address to Email it to.
Free Government Cell Phones says
Not us, John. This is an independent informational website, NOT a Lifeline service provider. You need to contact the company’s customer service team.
Martha Jiménez aceves says
Estoy buscando la promoción de 90 días gratis s México y Canadá y después pagas $5, gracias
Free Government Cell Phones says
No hablar español, Martha.
Mark Evans. says
I have a password lock on my phone and I need to know how to reset the phone to change my password. My email is *******@gmail.com. thanks.
Free Government Cell Phones says
Contact your service provider’s customer service team.
myanano says
Assurance is profiting billions of US tax dollars just like all other corporations that feed off tax revenue intended for “benefits” to qualified recipients. The”government” is just as guilty, it feeds itself first, corporations second, everyone gets their part of the pie. It starts with the lawmakers and lobbyists that represent Sprint, everyone is in bed together at some point or another.
If there were no middleman corporations involved, at a fraction of the tax dollars, you would receive benefits directly and enough to purchase one of the newer cell phones with unlimited service. As with all government assistance programs you end up with a crumb of pie crust.
After the initial skimming at the government level, instead of sending you a voucher which would allow you to choose your provider and obtain normal competitive quality product and service, your tax dollars in the form of an assistance benefit that you qualify for are given directly to the major cell phone carrier corporation itself, Sprint, also known as Assurance Wireless.
Here’s what your crumb of pie crust looks like:
1) An outdated, disposable cell phone.
2) The worst in outdated technology signal service.
3) Minimal usage. Because Sprint makes billions more profit selling you what you should have had in the first place.
3) Terrible customer service and a website that does not function properly. The benefits that should be sent directly to you are paying Sprint executives, sales commissions and eventually a person with an OUTSOURCED job, in a foreign country, trained to tell you rudely that you should be grateful to them for anything you get from them because they are giving it to you for free!
It’s a no gamble situation for Sprint, they are given the massive profit before even offering any product or service.
In reality, aside from profit and salaries, you qualifying for this program pays for all the people involved in the pie feast (including that rude broken English speaking call center rep in the Philippines) to have real cell phones and quality unlimited service. Your crumb on the floor gets you a worthless phone, 350 minutes of unreliable signal, and a slap in the face by them insisting that they are giving you something that you do not deserve.
Terry Harpole says
How can I get a free cell phone?
Free Government Cell Phones says
Read this website. It will tell you everything you need to know.
Denzell says
Thank you
Priscilla Martin says
Yes, I was able to qualify for the Virgin mobile cell phone. Got it at the end of December had problems with it sent it back. Got phone #2 had other problems sent that one back. On 1/8/19 received my 3rd phone still having problems & some of the problems are the same problems I had with the first two phones. I inquired that I paid $20.00 dollars to 2 men in N.B., MA that were representing Assurance wireless. Had 3 options 1 was free 2nd one cost $20.00 & the 3rd was $30.00 I believe. So I purchased the $20.00 one. I would like to get my money back but they said that wasn’t possible. Well if I have to I will contact the BBB & speak to the Attorney General of MA on this matter!
Free Government Cell Phones says
The way we understand your comment, you bought your phone for $20 for two guys on the street who said they worked for Assurance Wireless? Are we the only ones who think this sounds somewhat less than on the up-and-up?
Terri Dennis says
How do I keep a number I have
Free Government Cell Phones says
If you mean that you are changing service providers, you must tell your new service provider’s customer service rep that you want to “port over my current phone number.” It’s a pretty simple, straightforward process, but repeat it several times in your conversation and confirm that it has been done before you hang up.
Michelle Sweet says
Michelle reviewed Assurance Wireless
“Worst customer service ever!”
If I could remove stars I would give -10. I was talked into contacting Assurance for a Lifeline phone to help make things easier for appointments. The first flag I ignored was their absolute requirement for a physical building address, even though I did not have a fixed address. Shame on me. About a year later, I finally get a place to allow me to use their address. Got the phone. I’m not big on technology, so didn’t use it much, but noticed a few months later that the screen would black out when trying to make a call or check voice mail, and it was a real $#*! to try to get it to come back on. I thought it was just a fluke until it started doing it every single time. So I got the bright idea to call and ask for a replacement. The account verification process was a head-banger, especially since I forgot some of the info from what turns out to be a year and a half ago. 30 minutes later, finally get to the point where they can order a new phone… and oh, by the way, there is a $5 shipping charge. Um, ok. I guess that’s what I’ve got to do. Color me surprised when I see a $6.39 charge on my bank account they cannot explain. They finally come up with the lame excuse that the IRS collects that…??? I’m no idiot, but the IRS DOES NOT COLLECT STATE SALES TAX. And no state anywhere charges a 28% sales tax rate! Multiple requests for an itemized receipt were ignored, messages that were received were patronizingly stupid. Requests for the tracking number that SHOULD have been issued within 3 days of ordering the phone, per the clerk on the other end of the line, were ignored, and phone has yet to be received. After confirming the mailing address twice on the phone, I’m told that they need yet ANOTHER confirmation…….
I have a pretty solid case of CPTSD, and this stirs it right up. I have no room for stupidity and dishonesty. Overcharging me and then lying about it equates to theft.
I did NOT get involved with Assurance so that I would have an unnecessary source of stress to deal with. Stay far away from these people. You’ll be glad you did.
Mic says
Definitely stay away from assurance wireless. Junk phones had two and mailed old one back but bcuz they can’t find it cut service off but still registered as customer to keep me from getting a phone else where
Alina. Had phone stolen they actually said they have no way to shut the service down on the stolen phone unless I buy a replacement phone for 35.00$. They’re all a scam one way or another. Good luck to anyone needing a phone but has no income or resources to be able to get contacted for appts or possible job is not happening
Rosemarie Daniel says
How do I get started?? Some how I keep coming back to this page I’m trying to see if I can get this assistance I don’t know if I qualify because all I get is social security benefits and my kids do too?
Free Government Cell Phones says
Simple, Rosemarie. Just check out all the plans available in your state at this link:
https://www.freegovernmentcellphones.net/states
Find the plan that fits your needs best and enroll with that company using the contact info we provide on each provider’s page.
PATRICIA ANDERSON says
I had assurance wireless and missed the annual recertification. I have no phone at all, disabled and on ssi and desperately need one asap
Free Government Cell Phones says
If you were happy with your Assurance free government cell phone and service, you can re-enroll with Assurance. Or you can also enroll with any other free government cell phone company offering service in your state. Here’s where you can find a list of those companies:
https://www.freegovernmentcellphones.net/states
Gordon Lagrow says
My disabled mother on Medicaid lives in Connecticut with my sister who is also on state assistance and has a free phone. Can we get my mom a phone of her own? Sister was told no only one phone per household.
Free Government Cell Phones says
That is correct, Gordon. Only one phone per household UNLESS each phone applicant lives separately. For example, they must each have their own room, buy their own food, pay a portion of the rent.
Kimberly Cornelius says
Because my mother lives in a small town where you get your mail at the post office and not delivered to your house this program does not apply to her?? I have met with a representative currently in our area, tried to apply online, and called customer service. Does not apply to my mother who lives on SSI with an annual income of less than $12,000.
Free Government Cell Phones says
Unfortunately, you have stumbled into one of the biggest flaws in this program. What they are telling you is true, and the USAC tells us that they are “working on it,” but so far that work has not paid off for potential customers in your situation.
steven dilley says
yes i have a phone through u an ive had nothing but problems with it im getting calls for the pervious owner of the phone an it keeps frezzing up on me an kicking me out of my facebook is there any way i can get a different phone an maybe alil bit bigger plz an thank u
Free Government Cell Phones says
You are mistaken, Steven. You do NOT have a phone through us because this is an independent informational website that is NOT affiliated with any free government cell phone company. You need to contact your service provider’s customer service team by calling 6-1-1 on your Lifeline phone.
Cody Smith says
Finally I can get to communicate like every body else.
Free Government Cell Phones says
Congratulations, Cody. We’re glad to hear that it’s working out for you.
John Charlebois says
I swap my old phone out and got new phone I’m tying to additive my after six times one line and twice by call I’ve gotten no were, Case#81629672 help please
Free Government Cell Phones says
We’re opening this one up to our readers: Anyone have any idea what John is asking us?
Kimberly Fuselier says
LMAO!! Reading these questions are entertaining & there are no words for some but it’s hard to believe that these are adults asking these same questions that’s been answered too many times and the fact that NOONE CAN COMPREHEND THE FACT THAT Y’ALL ARE NOT THE ACTUAL PHONE COMPANY WITH WHOM THEY HAVE SERVICE!! WTH??
Free Government Cell Phones says
From your lips to God’s ear, Kimberly.
Judy pearce says
my phone is not charging.
Free Government Cell Phones says
We have an extension cord somewhere here around the office, Judy. But we don’t think it’s long enough to reach your house.
Judy pearce says
My phone is not charging
Free Government Cell Phones says
Of course it’s not charging. It’s free.
Sorry, but we couldn’t resist. We can’t help you because we’re not your service provider. You need to contact its customer service team by dialing 6-1-1 on your free government cell phone. If your phone is dead, you can call the number shown in the article above.
Wayne Robey says
I have used Assurance Wireless for several years. Sometimes the service has worked well (but not now) but customer service never works well. They require me to use a ZTE model N817 HW version CQ5110V2.0 phone which they supply. While there are numerous problems, the most troublesome ones are that the system will not pay attention to the location of the center of my finger and unless I use a tool I specially designed with a .12″ diameter tip will execute near by functions rather than what is under the center of my finger, so I have to keep the tool with me to perform most functions. The second problem is that to answer a call, I have to put my fingers on a bar and slide them down. The bar should follow but usually does not. If I slide my fingers sown too far with the bar not following, a bunch of messages pop up from the bottom and there is no way to retry. Many calls go unanswered due to this.
There is a annual re certification of eligibility requirement that has never worked properly. I weas trying to change phone companies so delayed the process this year. Now I find the plan I was intending to use is discontinued so I am trying the recertification. They encourage me to recertify over the phone. The service is for people with low income but one year the system ask me to certify that my income was less than some ridiculously large number and since then it requests me to certify that my income qualifies without revealing what that means. Then it would require me to say that inorder to continue my life line service I do not now have any, so recertification could not be completed. Now when I start the process, it asks me to agree that the name they have in file is my full legal name. They have never ask for my full legal name so it is not and the machine says I have to send them a paper application with proof of name change. Since my name has never changed, there can be no such proof. The materials they send me says my current service expires on December 14, but on December 5 I discovered that it was not working when a friend came to check on me because I did not reply to her SMS messages. Then I found that I could not send SMS messages or place phone calls. Their so-called customer service has been of no use in fixing the problem.
K Goldin says
I lost my phone. How can I get a new one?
Free Government Cell Phones says
Call your service provider’s customer service team. You can also check its website.
Cynthia Tyree says
I use Assurance also. I first received a ZTE . When I needed a new phone they sent me a ANS. I do like it better. I love Assurance. I get great coverage and their customer service is wonderful
Pepi LePeu says
Where is your office located? I would like to get a job wif u. You guys keep answering the same questions and get to abuse da peeple who rite in. It sounds like your company really sucks and Cintex treats peeple like shit, but what do you expect for free? It’s grate that Obama did this and made everybody else pay for it.
Free Government Cell Phones says
Sometimes our readers make us just plain proud of what we do for a living.
Tracy Johnson says
What kin of cell phone do they send you from around the Alexandria,LA area.?
Free Government Cell Phones says
It’s impossible for us to answer that question, Tracy. Each company offers a number of makes and models and they are handed out randomly. So the person before you may get one phone, you get another, and the person after you gets a third completely different make and model.
Fred Dunphy says
I was on your website looking into lifeline. Please send me the most basic phone. Talk and text with a physical QWERTY Keyboard. In addition, I would like to know why your website causes pain in the wrist? Whats up with that?
Thank you.
Free Government Cell Phones says
We can’t send you anything, Fred, because this is an independent informational website, NOT a free government cell phone company. You need to contact one of the companies offering Lifeline plans in your state.
K says
Don’t fool with Safelink I send all my valuable information and they keep giving me the run around and keep lying
Lois A Phillips says
To whom this may concern At the Assurance Wireless Phone Company well i got a free Phone and today something popped up on the screen saying the phone has stopped so I tried to exit that off the Screen and it wouldn’t let me and i even tried to Power Off My Phone and it wouldn’t let me do that either so i got to thinking about maybe i can take the Battery out and reset it that way but no i didn’t get that far because i noticed that something liquid was leaking out around the Battery so i just laid my phone down and decided that i was going to try to Contact you all which is The Assurance Wireless Phone Company and see about getting a Replacement Phone because that phone was junk it didn’t last maybe a week and i don’t understand why and what happened to the Phone so please let me no what i have to do to get a Replacement Phone or what i need to do so that i can get My New Replacement Phone please and THANK YOU SO SO VERY MUCH
Free Government Cell Phones says
We are not Assurance, Lois. You need to contact the company directly using the contact info we provide in the article above.
Debbie pieri Pieri says
Thanks
Linda Schmidt says
My name is Linda Schmidt. I have been with assurance wireless for years. But everytime I”ve been sent a replacement phone there was always something wrong with it. So, I switched over th a Samsung p0hone, which I got it last Saturday and it didn”t work either, I returned the Samsung phone for a refund. Right now I don”t have a cell phone. I would like to go back to Assurance Wireless. I would liek to know how I can fill out a application on the internet so I can start recieving my smartphone from Assurance Wireless. Thank-You, Sincerely, Linda Schmidt
Free Government Cell Phones says
You need to contact Assurance customer service using the contact info we provided in the article, Linda.
charles pope says
trying to get my lifeline reconnected
Free Government Cell Phones says
Why was it disconnected, Charles?
Andre D.Johnson says
My name’s Andre Johnson ..from Mankato MN….I have been waiting for my cell phone.. I sent in all the information needed…..been waiting over 2 months for my free cell…how long does it take to get it…already have a cell pin but no phone yet… patiently waiting…..but like to be informed when an how long it takes…thnx..
Free Government Cell Phones says
Two months is too long to wait, Andre. You should contact customer service at the company you enrolled with to check your status.
CarMell M. Bonomolo says
I am eligible and would like one as soon as possible. thank you.530 419 ****
Free Government Cell Phones says
For god’s sake, man, what is wrong with our readers today? This isn’t the Assurance Wireless website, CarMell. You need to enroll directly with Assurance.
Theodora says
Does my phone have a free caller ID and call block?
Free Government Cell Phones says
You need to enroll with a company that offers plans in your state, Theodora. Click on “States” at he top of this page.
ralph nasco says
Cheap is the key word here. My assurance wireless phone cracked and broke way too easily 904 894 ****. I need a new phone Ralph Nasco
Free Government Cell Phones says
You need to speak to Assurance customer service, Ralph. This is an independent informational website, so we cannot provide you with a new phone.
Maritha wright says
I am leaving a comment because I sent my shipper and have a little time and never received my phone I want to know was going on
Free Government Cell Phones says
We cannot answer your question, Martha, because this is an independent informational website that’s NOT affiliated with any free government cell phone company. You must contact customer service at the company you enrolled with.
TERRI GEER says
Where do I send the application to? USAC – Lifeline Support Center, or Assurance Wireless?
Do I send the whole 8 pages, or just the ones that I needed to fill out?
Free Government Cell Phones says
Send it to the company you are enrolling with. We don’t know what the other pages are, but we’d send them all the pages if it were us.
Elizabeth Santos says
How to change your old passcode for your own voice mail.i enter my passcode it doesn’t work.
Free Government Cell Phones says
First thing you need to do is to Google the make and model of your cell phone plus the words “user manual.” Once you find the manual, you can look up the solution to your problem.
Catherine burkes says
I have put in a application for a government phone how long do it take for me to hear from yall my name is catherine burkes
Free Government Cell Phones says
You will wait forever to hear from us, Catherine, because this is an independent informational website, NOT a free government cell phone company. You must contact one of the service providers using the contact info we provide.
Julee laucher says
I just want to sign up for a free ph
Free Government Cell Phones says
Then that’s exactly what you should do, Julee.
Cheryl says
My sister is with Assurance Wireless and the phone she recieved is very difficult for her to use.
Can I give her my old phone or buy one that is truly useable by a person with memory problems?
Free Government Cell Phones says
You may work, Cheryl, but you need to speak to Assurance customer service or tech support to make sure that your phone or the one you want to purchase is compatible with the Assurance network. Not all cell phones are compatible with all cell networks, so PLEASE confirm that the replacement phone is compatible before you purchase it.
nachman klar says
get free phone
Free Government Cell Phones says
Read this website, Nachman. It tells you everything you need to know.
Darlene Costello says
I have forgot my password on my other cell phone the one assurance wireless and you’ll send me another one but I was trying to find out if you’ll can give me a free new phone number with it
Free Government Cell Phones says
We are not Assurance Wireless, Darlene. Speak to customer service at Assurance to get your question answered accurately.
Barbara A Blood says
Can I still use my current carrier, Verizon?
Lisa says
How do I find out the minutes I get for the money I pay? There is no chart and no way to speak to anyone.
Free Government Cell Phones says
Look at the very top of this page.
Roxy says
I need to apply but dont know how
Free Government Cell Phones says
It’s all covered very clearly on our pages. Begin with the home page. Or if you are interested in Assurance Wireless specifically, the contact info to apply is in the article above.
joseph woods says
how do i change my phone number?
John Boyd says
Do I have to have SNAP to get a phone?
Free Government Cell Phones says
All the info you need is in the article above.
Lydia Hindle says
You denied me cause you said I had service threw century link and I don’t I haven’t had they’re service for over a year
Free Government Cell Phones says
“We” didn’t deny anything, Lydia. This is an independent informational website. You need to contact Assurance customer service and you can find their contact info in the article above.
Elizabeth Allen says
I got a free phone and service from a tent, how do I switch to your company?
Free Government Cell Phones says
It’s not “our” company, Elizabeth. This is an independent informational website. But as a result, we have the information you need. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
eunice bibb says
i am trying to certify not apply.i received a message to certify.
Free Government Cell Phones says
Visit the Assurance website, Eunice.
kimberly marie butler says
How much.
Free Government Cell Phones says
How much what, Kimberly?
Nancy Lynne Palmentieri says
How do long term care residents get a phone when it say “one per household” and they live in a facility and all have the same address?
Free Government Cell Phones says
There is an exception made for people who can prove them live in group homes such as yours. Contact your chosen service provider’s customer service team and ask them to explain the exception. It’s a matter of filling out one simple form.
Craig Wilder says
This is the 3rd application I have filled out, just calling 2 check on status they can’t find information and I have my 6 digit pin u ask 4, still I send u another application. 4 real
Free Government Cell Phones says
We didn’t ask for anything, Craig, because this is an independent informational website NOT affiliated with any free government cell phone company.
Selma Billingsley says
I have assurance wireless and trying to find a compatible phone that is NOT a smart phone/Android. My mom needs simple, no internet, no Bluetooth. Just a simple phone that she can use to call and receive phone calls. Please tell me what phone I can buy her.
Free Government Cell Phones says
You’ll probably need to purchase that phone from a source other than your mom’s free government cell phone service provider, because they have all moved on to smart phones. But not all cell phones are compatible with all cell networks, so before you buy anything PLEASE speak to your service provider’s customer service team to find out which specific makes and models will both serve your mom’s needs AND be compatible.
Vanessa says
I have an old government phone that is a basic call and text phone if you want it email me back at ********@gmail.com
Free Government Cell Phones says
Very nice offer, Vanessa, but we cannot allow you to make that offer. You may be the sweetest, most wonderful person who’s ever lived. But you may also be a deranged serial killer.
Vincent says
I just got a new free phone this Friday the 31, I used it and it worked alright, but after several minutes I got DISCONNECTED! I called 611 and they were NOT able to help me at all with my problem, they didn’t even had my name, nor my address, nor my new phone number, not even the serial or the IMEI number in their system, nothing of me. They operate mostly on Spectrum and not much on Android phones. After almost an hour on the phone with the nice young lady trying to help me we called it a day. She couldn’t do anything for me.
Then I called the Assurance Wireless company and the lady came up with this health insurance thing or something like that she was trying to sell me over the phone, and I said all I needed was for she to tell me how to reactivate my phone, and she said she didn’t know.
I’ll ask you the same questions: HOW DO I REACTIVATE MY NEW PHONE? Or who do I go to? Should I go to the Android company itself for help? To the Sprint Company? Or should I get a new one from the same place I got it? And, why THE HECK did I get disconnected after being approved!!!!
Free Government Cell Phones says
There are a lot of things about your comment that don’t make sense to us, Vincent. If you called 6-1-1 on your free government cell phone that means you were speaking to Assurance. Calling 6-1-1 gives yo a direct connection to your service provider.
There is zero connection between Assurance and health insurance. Are you sure you called Assurance Wireless?
Android (Google) can’t help you. Sprint can’t help you. The only place you can get help is from your service provider. And if you can’t get help by calling 6-1-1, you might want to consider filing a formal complaint. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
KATY BUNYEA says
I have an assurance wireless phone. I am have technical difficulties. I do not have access to another phone on which to call to report this. I have tried going online to assurancewireless.com, but the site isn’t functioning. My phone is requiring a charge 2x a day and cannot connect to the internet. Please help. It is the only phone I have and I’m alone with my children.
Free Government Cell Phones says
Maybe it’s time to switch to a different company, Katy. Here’s an article that tells you how easy it is to switch:
Starwood Preferred Guest® American Express Luxury Card
Chrystal ahtahkoop says
How do text in to check my balance for assurance wireless zip code 99201. In the message I type: Bal
But I forgotten the number to send it to?????
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be connected to customer service or tech support.
Iva snyder says
I received a response of acceptance from you about 14 days ago along with a pin code to use in activating the phone. You said the phone would follow in a few days, however I still haven’t received it. Has it been shipped, and if so, can it be traced. I am currently without phone service. I am a disabled senior citizen and need to get a phone as soon as possible.
Free Government Cell Phones says
Sorry, Iva, but you did NOT receive anything from us because we are not your service provider. This is an independent informational website. Contact your service provider’s customer service team.
sarah montour says
hello i had a virgin mobile assurance wireless account for a few years and then about maybe 2 years ago my cell phone was lost so i called to have my account put on hold but i was not able afford to get another cell phone to switch my account to. i was not able to use my lifeline to order another phone because i had already had to use that for another time when my phone had got ran over and had to order my lifeline phone. so about a week ago i went online and filled out the application @assurancewireless.com so my question is, will i need for u guys to email me an application to sign up again?or will i be able to get the continue right where i left off from my last account seeing as how i had to put a hold on it n never lifted the hold because i cant afford it. what do i do? i need a phone very very badly. please help me with a phone.
Free Government Cell Phones says
We’re not Assurance, but you will need to enroll all over again after your account has been deactivated.
Geri britt says
Hi i try to sign up for a phone and put in my address and it wont let me change the city or state were i live please help if so can yyou please mail me a application by mail.
Free Government Cell Phones says
We cannot send you an application because we are NOT Assurance Wireless, Geri. You need to contact the company’s customer service team using the contact info we provide in the article above.
Ivonne Pineiro says
Where can I get a free battery for my state alcatel?
Free Government Cell Phones says
You can’t.
victor pascale says
you sent me a broken phone doesn t take calls doesn t start up jumps around on it s own i m so fustrated with this ANS andriod phone it s horrible missed doctor appointmenrs CVS can t call me haven t heard from my kids on in the airforce going to IRAC n i can t get a decent phone i only paid 5 dollars n it s not worth a nickel pure junk now i have nothing n im disabled stuck what now
Free Government Cell Phones says
Please understand that “we” didn’t send you anything, Victor. We are not Assurance Wireless. This is an independent informational website. You always have the option of switching service providers AT ANY TIME. Here’s where you can find a list of all the other free government cell phone service providers offering plans in your state:
https://www.freegovernmentcellphones.net/states
Dee says
The phone is horrible. Too small for the elderly to see or try to dial…dont even think of textinging. Someone has to know. I’ve seen better and wish I had choose another carrier for that alone.
Free Government Cell Phones says
You can switch service providers any time you want, Dee. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
brandy schaal says
I need a replacement phone mine wont even turn on and I have no way to call you
Free Government Cell Phones says
You don’t want to call us, Brandy, because we are not your service provider. Contact Assurance customer service using the contact info we provide above.
Sunny says
I am a free phone agent who is beeing.disrespected by one of your agents, he is standing of foot away from me. I tried to claim my private space by stretching out my arm ,all of sudden he hit me on my hand ,which made my $398 phone fly out of my hand 15 feet away, shattered -broken’- destroyed! !!!!!!!!
Then later on he posts himself at my claimed space, just like that.
Who is going 2 pay for my phone
Incident happened in LA. County , CA
The dpss office on 17600 Santa Fe ave
Dominguez. Hills 90221
I took pictures of him
I can be reached at 562 329 ****
Free Government Cell Phones says
First, Sunny, please understand that we are not Assurance Wireless. This is an independent informational website.
Did you report the incident to the police? If not, you should have and probably still should.
al slim says
trying to find a free phone, trying to fill out application , but something is wrong I cant find righ page to fill out , what do I do, where do I get phone fill out application I need HELP ?
Free Government Cell Phones says
Call customer service at the phone number shown in the article above.
Victor E. Sexton says
Yesterday I filled out an online application and now want to download the required paperwork. Today I cannot find that application. I have gone back and forth through your website and still cannot find it. I have a password so could you help me with this.
Free Government Cell Phones says
We’re not Assurance, Victor. This is an independent informational website, so we have no idea how to help you retrieve that data.
Kimberly says
this may sound like a dumb question but how do I find out what free government phone carrier I have . I had one of the old ones and it finally broke so I ordered a new one they have sent me a ‘smartphone’ thru TracFone ok well I know two other people that same situation but they sent one of them a different phone still ‘smartphone’ but come to find out they got the free phone but it doesn’t come with free minutes have to purchase them . Nothing changed. But I haven’t found a way to see what company or carrier any of them are. Can someone,anyone shed some light on this ?
Free Government Cell Phones says
Simple answer, Kimberly. Just call 6-1-1 on your free government cell phone and your service provider’s customer service team will answer.
diana byrd says
i have just recently got my new phone.What i need to know is ya’ll was suppose to send me a enevelope to send my other phone back to you and i haven’t received anything to return my old phone.so i have no ideal where to send it to i have no shipping lable either to return it.
Free Government Cell Phones says
We’re not your service provider, Diana, so we don’t have that elusive envelope. Try calling 6-1-1 on your free government cell phone. That will connect you to customer service.
Candice Coffey says
I need to know my account number please. Candice Coffey
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone, Candice. That will connect you to customer service and they can help you with the info you need.
William Hundley says
Hello. I’m applying for the government free phone because I’m disabled and I’m applying for disability and I need to stay in contact with my lawyer. I receive Snap each month also.
Free Government Cell Phones says
You cannot enroll at this website, William. You need to contact the service provider directly.
Evangeline says
Do NOT under any circumstances get an Assurance Wireless (heretofore referred simply as Ass.) brand, service and equipment is crappy. It’s easy to get through BEFORE you get the phone,once you get it it takes 10 min on the voice tree to get through to a live advisor (if you did not get a phone number like I didn’t, you can’t get through at all) and the phones are horrible. Worse if you apply with some other phone company, they will “hijack” your account (others on this site have complained) and you will automatically get their phone and service and it will take you thirty days to get out of their service and you may not be able to have service with their crappy phone. At the bottom of this page I will tell you about a class action lawsuit. Another reason NOT to get a phone through them is I submitted a formal complaint with PUC asking them to suspend them from participating in the program.
Talked with someone in Assurance Wireless getting lifeline cell, early June. After two weeks with no paperwork sent. called again to them resend it, after talking with them was looking through service provider on Calif. Lifeline (CL) site and saw another provider Airvoice Wireless had better data package so asked for materials from THEM sent to me. Aware that you can not have two cell phone companies on lifeline, called CL to ask if I needed to cancel with Assurance or does it not matter, if I only submit to CL, the papers for the phone company I want. The rep. told me not to worry, didn’t need to cancel, as of result of not cancelling although C L received the Airvoice request first AND was sent only THEIR paperwork, the account was hijacked by Assurance which WITHOUT a specific transfer request took over the account (although the Airvoice request was approved and the Assurance was only pending (as CL did not get paperwork from me regarding them.)
I will not have to resubmit application with Airvoice and be without a phone because when CL agent cancelled the service with them I was NOT told that even though Airvoice was approved and Assurance was pending, that I was now under Assurance and NOT Airvoice. Also since Ass. sent me a defective phone or it’s not working because and account in a pending state.it’s not working.
I was very surprised that Ass. did that, in the past, when I tried to transfer my account from another co. to Ass. I was told that I had to resubmit application and knew I didn’t. I had someone from the PUC CALL manager at Ass. to say I did not have to resubmit appl. and when I called to check on my status of my appl. with Ass. I was continually reassured that my appl. was pending. After a MONTH, someone finally told me that I had to resubmit my appl. with proof of eligib. althogh PUC told me didn’t need to and wait another long while to get their service so surprised that they “stole” this appl. when I did not want them this time.
On THIS particular website other people have stated that although they apply with other lifeline phone co. Assurance took over their account. Because of them doing the opposite this time, I once again am inconvenienced and will have to again wait a month before I get lifeline service.
Please check with this posting, I am going to file a class action lawsuit. What i will first do is see if I can as a lone client can start it and have people join, those like me who applied with another company for lifeline but had their account taken over by Assurance, if unable to do that I will start a yahoo or google group with those who want to join and establish that before taking to a lawyer, I may not be able to do that before Mon or Tues. July 21 or 22 so check this post and I will put that in reply.
Genny Robert Howard says
How long does it take for the phone to come after mailing information needed to get the phone…l mail my information on Tuesday July 10,2018…my name Genny Robert Howard….l even got a PIN Number to track on when or where my phone..
Free Government Cell Phones says
It varies from company to company and customer to customer, Ginny. Most companies say it will take about two weeks, but our readers tell us if often takes three or four weeks. Some readers report that it takes MUCH longer. Have you attempted to contact your service provider’s customer service team to check on your status?
Grace Griffith says
I used to have one and was happy with the service I got
Hassan Muhammad says
what do I do if my phone was blocked by the government
Free Government Cell Phones says
This is interesting? Why was it blocked by the government?
Natasha edgerson says
Thnnnxxxxx.007.!?,
Carol Sutton says
I Need a cell phone I handicap
Free Government Cell Phones says
Use the contact info in the article on this page to contact customer service, Carol.
Christina Seel says
I was just wondering if you guys have newer phones than the small skinny ones cuz this is the second one I’ve had and it’s starting to not work most times. And if there’s any cell phone plans you guys team up with
Free Government Cell Phones says
We’re not Assurance, Christina. This is an independent informational website. Contact your customer service team by calling 6-1-1 on your free government cell phone.
Jessica Triebsch says
I need A manuel for my phone in missouri. Assurance is the company that it came from.its a sprint phone that says ANS on the bottom front cover. It shows as ANS UL40. I need to factory reset it becus im lockedkedout of it.pleasehelp. I havnt used it in over 10days.
Free Government Cell Phones says
Very few printed manuals exist these days, Jessica. All you need to do is find a digital one by Googling the make and model of your phone and the words “user manual.”
Rhonda Liboy says
Which company is taking over budget mobiles accounts?
Free Government Cell Phones says
Budget is long gone at this point. Call 6-1-1 on your free government cell phone and you’ll be connected to the replacement company’s customer service team.
Rebecca A. Esquivel says
I would like a free phone.
Free Government Cell Phones says
We would like you to apply for a free phone.
La'Shonda McLeod says
Haven’t received letter yet for services what’s my status
Free Government Cell Phones says
We’re not your service provider, La’Shonda, so we have no idea.
Alvin Zachary says
I need to know if I have an application with assurance Wireless if so it needs to be disregard it as soon as possible
Free Government Cell Phones says
This is an independent informational website, Alvin, and we are not affiliated with any of the free government cell phone companies. In other words, we cannot answer the question you’ve asked. You must communicate with Assurance customer service.
Marie payne says
I need one for when I’m in the car cases something happened to my kid’s
Free Government Cell Phones says
If you qualify, contact Assurance customer service to enroll.
brenda hawk says
I had my purse stolen, It had my phone in it ,I made a police report, I really need a phone..,I’m homeless, I can fax you my police report.so I can receive a new phone..*******@yahooo.com
Free Government Cell Phones says
It won’t do you any good to fax us anything, Brenda, because this is an independent informational website, NOT Assurance. Check the article above for contact info for Assurance customer service.
Sharron lawhon says
I just got phone and never used and I lost it. What to do
Free Government Cell Phones says
Contact your service provider’s customer service team, Sharron.
sherine robinson says
I am looking a phone for my son he is a American citiezship
Free Government Cell Phones says
Check out all the companies and plans available in your state at the following link, Sherine. Make sure you check them closely to find the plan that fits your son’s needs best:
https://www.freegovernmentcellphones.net/states
Allen jaques says
I need a replacement phone
Free Government Cell Phones says
Here’s an article that will tell you almost everything you might need to know about the various Lifeline companies replacement policies:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
mason k mcgill says
i have sent one application in and seems it was lost. got the run around until the post office verified it was lost.so the, i had my proof sent via fax to you guys after this. i also go a run around and different stories when called. nothing should be this hard. i really need this phone because the dr’s can’t get in touch and i have artery surgery on the 12th. thanks, please update me and check what’s going on. much appreciated.
mason k. mcgill
last 4 digits of ssn= ****
i’m about ready to go back to safelink. but trying to get this resolved with laymen terms. bless you
Free Government Cell Phones says
This website is neither owned nor operated nor affiliated with Assurance nor any other free government cell phone company, Mason. It’s an independent informational website, so you won’t make any progress by leaving a comment here.
Karen says
After reading a few of your replies it is obvious you are a smartass. You should delete the 86 year old mans pin # from his post as well.
Free Government Cell Phones says
You are correct. All the comment moderators here at FreeGovernmentCellPhones.net are smartasses. Always have been. Always will be. So what’s your point? Feel free to visit some other site if you don’t like the way we do our jobs.
And since you seem to be an expert on how to run a comments section, there’s no need to delete Enrique’s pin# because we deleted his phone number.
Have a delightful day.
Peg Pollard says
I have been trying to get an upgraded phone from ASW for FIVE weeks, almost every day–without any result. I cannot even PURCHASE a better phone. They give extremely outdated phones only. Their current ‘upgrade’ model is just a level trade, not one thing better on it. the screens are 4″ which is very small. I am legally blind, so I NEED a bigger screen, and also NEED to use the camera to take photos of things like numbers, that I can then enlarge on my phone. The cameras on these are 2m or whatever the letter is.. They’re horrible. Can’t take a photo of a boulder in front of your face, w/out it being BLURRED OUT. I realize this is a free service for poor people, which I AM–but this is ridiculous. ONLY way to talk to U.S. cus. service is via email. They answer eventually, with bald face LIES, or they answer something that doesn’t MAKE ANY SENSE (seriously) OR, they just don’ t answer your questions at all, and state some other obvious thing. Cus. Service overseas (India, I think?) told me I could buy a ZTE Prestige 2 from Best Buy or Virginmobile.com, and then activate my service. Best Buy doesn’t carry ancient phones. I bought one at the site, but when I got it ASW would not activate it, and Virgin had it locked. The phone was only $40 and it was WONDERFUL. I set everything up before activating..i was SO SO EXCITED. 5″ screen, camera was amazing, everything was so much easier. I was THRILLED. then they wouldn’t activate it. nor take responsibility. So I had to pay $12 to ship it back to Virgin. Tjey still haven’t credited my card. Plus I had to pay $6 top up fee for my “upgraded” phone which turned out to be a lateral move. Useless. SO THEN, I found YOUR site, and have been trying to find out from EACH provider WHAT PHONE is available if I Switch to their lifeline service. (Can ONLY switch ONE TIME, so i’m trying to be SMART!) NOT ONE PHONE COMPANY can tell me what phone they will send me. “whatever is in stock at the time”. great. Your site cautions not to sign up with street vendors—I GEt that–but I believe I may sign up tomorrow in a near-by town where TruConnect is set up outside a store. At LEAST I’ll KNOW what PHONE I will get! Plus, their overseas cus. service told me I can get it, then call them and purchase a $60 4G phone that has ALL the bells and whistles. Most companies don’t even tell you clearly what phones you will have available to purchase.. I am pulling my HAIR OUT, and on here yet again trying to research TruConnect—before I sign up with them. ASW HAS BEEN THE WORST WORST WORST. But many of these companies you list, don’t have any CLEAR information available. It’s all misleading, and worse— SO MANY FLAT OUT LIES! How do companies function this way? Crazy! Is TruConnect a decent company—anybody who uses them? Has it been okay? ALSO: I went to a link your site suggested, the CA lifeline site. They list all sorts of different companies and extremely better plans, with data available in Gigs, not Mbs. (one has 3 gigs!) What’s the deal with the huge difference in info? all this, and i’m in the LUCKY state of CA. lol Any help and/or advice you can offer would be greatly appreciated. Now I’ll try the 611 option. Thanks. Just learned that! But, have a feeling it’ll take me back to East Asia.
Free Government Cell Phones says
A couple responses, Peg. First, it’s not true that you can switch service providers only once. You can switch every damn day if you want. Second, in regard to using a street vendor. Just because someone sets up a tent and claims to work for a free government cell phone company does not mean they really do. You could run into one of those identity theft scams. Please be careful.
Peg Pollard says
Oh my gosh! First of all, I’m AMAZED at the fast reply! Thank YOU! And you also just MADE MY DAY! I don’t know where I read that you can only switch carriers one time with Lifeline—but since you guys are the only people I have come across who are truthful–I am thrilled to learn this from you. It takes a lot of weight off my shoulders! If I switch to a crap company, it means I still have recourse. Whew. Also, thank you for the warnings about these vendors. I found the site address FROM the TruConnect site. Does that mean anything at all? The customer service guy in So. America (fluent English thankfully) told me to BE CAREFUL of them, too! He said they could sign me up if I give them any info, even if I don’t actually sign up with them. Wow. THAT’S pretty crazy! Maybe I will go there, see what phones are available—if I don’t like the phone, I may as well order one (What?) On the phone? Or from the website? Which one is safer, in your opinion? If they happen to have the phone (or comparable) I saw them advertise tonight on their FACEBOOK page—a “5 inch Blaze X500” — maybe I’ll call the company on the spot and see if they can legitimize the vendor? Site says they have a “store” in another city a ways away. But when I call it, it is just a voicemail? Probably another street vendor? UGH. This stuff is incredibly confusing. Thank you for being here and helping people so much, especially with all the riff raff and people thinking you’re their carrier. (how’d that happen? lol) Even being careful, it’s super difficult to navigate these companies. 🙁 I was really excited when I read here that “most of the carriers list what phones they have available, on their websites.” I was in for a ton more research—but when I did it all — none of them had their phones listed that you’ll get when signing up. SOME have a list of phones you can buy–which as I said, are totally different models than they tell you about on the phone. Different altogether models on their FB site. BOY HOWDY. Thanks a bunch!
Free Government Cell Phones says
Do you happen to have an old cell phone around the house? If so, and if it’s one that you like, most companies have a Bring Your Own Phone (BYOD) or Bring Your Own Phone (BYOP) program. But you need to make sure that your phone is compatible with the network of the company you want to enroll with. Customer service should be able to tell you.
To be brutally honest, a huge percentage of our readers say they were disappointed with the initial phones they have been given. So you might want to sign up with a company that offers a replacement phone that you like. It might be worth it to plan on spending the extra fee for a better replacement phone, but who knows? You might get lucky and be one of those people who are happy with the first phone they receive.
Peg Pollard says
Ha! I did indeed sign up with the street vendor for TruConnect, and I got the NUU A3 for FREE, that the customer service phone rep told me I could BUY from them for $60. LOL so far, all is good. The vendors are and have been at the same place every day for a long time. They seem to be quite legit? Who knows! I’m hoping I did alright, but frankly, your knowledge that I can switch if need-be, is what I really needed to hear.. Thanks again!
Free Government Cell Phones says
We’re glad it worked out for you, Peg. We don’t mean to imply that ALL street vendors are bad news, but there have been so many cases of fraud and abuse that there’s just no reason to take a chance.
Cierra says
Boy, you sure have a lot of negative sh*t to say about THE FREE CELLPHONE service you receive
This is a privilege. Not a right. Chill out.
Mary kinsey says
Hello this is mary kinsey i have medcaid in michigan i was wondering. If i could get a phone from you guys. Thank you.
Sirerly mary kinsey
Free Government Cell Phones says
Sorry, Mary, but you cannot get a phone from us because this is an independent informational website, NOT affiliated with any free government cell phone company. Here’s where you can find a complete list of free government cell phone companies and plans in your state:
https://www.freegovernmentcellphones.net/states
Teresa Thames says
My son received an phone but when he went to go activate it,it’s asking for the phone number and pin, how do he get his number to a phone that was sent to him
Free Government Cell Phones says
Contact your service provider’s customer service team.
Yolanda says
Provide a good number to customer service ! 😡
Free Government Cell Phones says
Damanding, aren’t you, Yolanda? How about if you call 6-1-1 on your free government cell phone. That will connect you directly to your service provider’s customer service team.
Debra Johnson says
Yo guys act like jerks.
Free Government Cell Phones says
Always good to hear from a happy reader. Thanks for much for participating.
Shanna says
My resident would like to return their phone to your company since they no longer are using the phone. Does it get shipped back to Assurance Wireless or directly to the manufacturer ZTE?
Free Government Cell Phones says
You do not need to return the phone, Shanna. But you should use that free government cell phone to call 6-1-1. That will connect you directly to customer service and you can cancel the account. (But like we said, you do not need to return the phone.)
Michelle says
My government phone was stolen how can I cancel services
Free Government Cell Phones says
Contact your service provider’s customer service team, Michelle. You can find its contact info via our “Providers” page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Paula Rogers says
I NEED YOU GUYS TO CANCLE MY SERVICES WITH YOU TODAY PLEASE MY PHONE NO LONGER WORKS BECAUSE IT FELL IN A BOWL OF WATER IT WON’T EVEN HOLD A CHARGE OR TURN ON NOW
Free Government Cell Phones says
WE CANNOT CANCEL YOUR SERVICE BECAUSE WE ARE NOT YOUR SERVICE PROVIDER, PAULA. YOU CAN GET THE ASSURANCE CONTACT INFO YOU NEED IN THE ARTICLE ABOVE.
Jonathan says
My puk number
Free Government Cell Phones says
Read this article, Jonathan:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Dianne Franklin says
I really need help on getting me a phone . I live alone , I get 750.00 a month from SSI and I just had to have my right leg amputated February 9th. Any assistance you can give me I would greatly appreciate.
Free Government Cell Phones says
Before enrolling, Dianne, you should check all the companies and plans available in your state. You may find one that fits your needs better than the others. Here’s where you can find all the plans in your state:
https://www.freegovernmentcellphones.net/states
ENRIQUE BETANCOURT says
I m in in the assurance plan. I m 86 years old. My NAME IS ENRIQUE BETANCOURT. MY PHONE IS 786-514-****. MY PIN IS 123246 MY FLIP PHONE IS BROKE. I JUST LOST MY ONLY SON & MY WIFE I NEED COMMUNICATION BECAUSE I’M ALONE. I DONT LIKE THE SMART PHONES I LIKE TO GO FLIP.I WANT TO KNOW IF AN ALCATEL GO FLIP FOR $19.99 COULD BE ACCETED BY ASSURANCE. IF NOT,PLEASE TELL ME WHAT FLIP PHONE I HAVE TO BUY. THANKS IN ADVANCE. GOD BLESS YOU ALL.
Free Government Cell Phones says
You need to contact Assurance customer service or tech support, Enrique. They can answer your question.
Stephan Werick says
I have submitted all documents and I am the only user in my home and for some reason my application was rejected can you help?
Thank you
Stephan Werick
Free Government Cell Phones says
We cannot help you, Stephan, because this is an independent informational website that’s NOT affiliated with any of the free government cell phone companies. In other words, it’s impossible for us to know any of the reasons your application may have been rejected.
Have you spoken to customer service to see if you can get more information?
Delilah says
i would like a phone for my daughter needs one for like when she goes to a friends house and i would like to keep an eye on her
Free Government Cell Phones says
You need to enroll, Delilah. There are a number of plans for which you may be available in your state. Check them all out to find the one that fits your needs best:
https://www.freegovernmentcellphones.net/basics/qualify
Joel D says
I am trying to do the online application on the assurance wireless website but it won’t get past the first step of verifying address. After I click on the “Next” button, it just stays on the same page and won’t go to step 2 Account Setup. Please advise.
Free Government Cell Phones says
Have you tried calling and speaking to a customer service rep?
mark costa says
request for an assurance phone
Free Government Cell Phones says
You can request a free government cell phone all day long, Mark, but it won’t help to make the request here. You need to contact Assurance custoer service at the number we provide in the article above.
Susan Brown says
Hi,
I have a friend who qualifies for a smartphone. The phone he has now was sent to him to replace his damaged Safelink phone but it isn’t a smart phone.
The phone he now has through Safelink requires him to pay for minutes. He lives in a remote area and I’m writing on his behalf because he is unable to read. His name is Walt Guiffre and his phone number is (850) 209-****. Is there anyway you can send him a smartphone? I have an Assurance Wireless Smart phone and my phone number is (954) 204-****. I would appreciate if you would email me or call me back regarding this matter.
Thank you,
Susan Brown
Free Government Cell Phones says
You can get a smartphone by switching service providers. Thanks for a new regulation that went into effect a few weeks ago, you can now switch Lifeline service providers any time you want. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
John s Cox says
I have been waiting on my phone for over six weeks. I sent proof of SSi. My name is John Cox. Chesapeake VA 23323
John s Cox says
Ok
Free Government Cell Phones says
You should contact Assurance customer service to check on the status of your enrollment.
LisaMusgrave says
Replacement phone old one lost
Free Government Cell Phones says
Contact your service provider’s customer service team, Lisa.
frank e page says
my wife had one of your phones she died jan 2018 been trying to get rid of it. but cant find anybody smart to help me. i tryed to get one but only thing i get is stupid people. after computer for 15 minutes. frank page 251 581 ****
Free Government Cell Phones says
So sorry to hear about your loss, Frank. You should be able to call 6-1-1 on your wife’s free government cell phone. That will connect you to customer service and they should be able to cancel the account for you. Alternately, you can just shut the phone off and forget it. If not calls are made or received for 30 days or more, the account should be automatically cancelled.
Marco says
Safe link wireless is a joke called them
Over 20times rude morons in foreign countries . They give you really very little
And they probably Bill the govt $ how much
So don’t worry about it . All cell phone company suck any way
Raul Zavala says
I lost my phone and call to wireless they send me other one , just how they said.
Andrea says
Assurance Wireless turned me off becuse they said I did not return the broken phone they sent me. They sent me a label to use to return the cell phone & I did that but they say they never received it. Whose fault is it. NOT MINE but probably one of their idiot customer service people. If they cant help you they just hang up on you.
Allicia Johnson says
My dad lost his phone. I just need a correct number so i can have his phone replaced
Free Government Cell Phones says
It’s right there in the middle of the article on this page, Allicia.
robert underwood says
my phone Shows a white screen. what has happened
Free Government Cell Phones says
C’mon, Robert. Even if we were your service provider, which we are not, how could we possibly know what happened to your phone based on so little information?
Bill says
Your promise is no good…first 2 or three months yes. Don’t expect me to ever send you a dime…free only with you chumps
Unlimited is unlimited…ask ATand T what happened to them… unlimited text. And talk is unlimited text…..and…..talk you deduct it from my 500 Meg data…scammers
Also, last two months my data is being sucked on phone calls, cam to cam, and texting…..should be free through Facebook….not mind service first 3 months but now you play games….I will use it all up each month to burn up your service but once I get budget don’t expect me to send you money even if you are cheaper…a scammer isna scammer
Free Government Cell Phones says
WE’RE REACHED THE BREAKING POINT. FOR THE TEN THOUSANDTH TIME, WE ARE NOT A FREE GOVERNMENT CELL PHONE COMPANY. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. WE DIDN’T MAKE YOU A PROMISE. YOU HAVEN’T SENT US A DIME AND WE DO NOT EXPECT YOU TO SEND US A DIME. NEVER.
READ, PEOPLE, READ.
Tricia Schmidt says
Lol, I was thinking the same thing! I would have reached the breaking point a LONG time ago, you guys are more patient than I. Why don’t people get it?? It’s not difficult to understand. How can people possibly miss it?.. YES, READ PEOPLE, READ! It’s no wonder all of you people commenting have issues with your phones and service! YOU DON’T READ… And for God’s sake, please stop freaking out on the people that run this website. Have a great day everyone 🙂
Mary ELLENCOBB says
I cannot get my phone to work cannot read well enough to do this , I wanted a flip phone with big numbers
Free Government Cell Phones says
Contact customer service to find out if Assurance is currently offering the kind of phone you’re looking for, Mary Ellen. If not, ask if you can bring your own phone. If so, you can purchase exactly the kind of phone you need, and use it as your free government cell phone.
Linda Pettigrew says
hi, im in california but i have a sister in toledo ohio? my sister needs a new cell im very sure she gets lifeline? thing is right now im printing your application, having her fill it out and mail it to you, thats the best i can do for my sister, she has a learning and emotional disability she gets ssd where she lives [northgate apts toledo ohio], i get ssd also, i will call and change to asurrance, i hope i can add her on my account that way IF i can be any help to her? my obama cell is 661.728.**** but i know from changing phones and providers you wont get the same obama number. my cell IF you need to call me, is 661.428.****
Free Government Cell Phones says
First of all, Linda, we are not Assurance. This is an independent informational website, so leaving a comment here will not solve your problem.
Unfortunately, it is not possible to add your sister to your Lifeline account. Only one phone is allowed per account.
Finally, you can keep the same phone number when you switch service providers. Just make sure you tell the service rep (repeatedly) that you want to “port over my current phone number.”
Annette Creasy says
The smartphone is new to me in all aspects of use. Are there any manuals available to help me along. If not I may have to order smartphones for dummies. I always got an instruction booklet with my previous phones and these new phones are a bit more complicated.Appreciate a reply! Thank You!
Free Government Cell Phones says
Sure thing, Annette. Just Google the make and model of your phone plus the words “user manual.” You will undoubtedly find one very quickly.
Linda Pettigrew says
goto youtube.com, go inside your cell and the owner’s manual and type in the COMPLETE name of the cell you have at youtube.com, instuctions, type model name and a model number it has, or look on the box you got. god bless linda
Elizabethmilligan says
Never got my phone but like to
Free Government Cell Phones says
Have you applied, Elizabeth? That would be the first step. Here’s where you can find all the Lifeline service providers and plans available in your state:
https://www.freegovernmentcellphones.net/states
Brian says
This company sent me a broken phone. After making it as hard as possible they sent a replacement phone but wouldn’t help move my doctors appointments in the calendar or my doctors phone numbers but when I wasn’t able to get the phone back to them on their schedule they turned off my phone. They have the broken phone back but are still refusing to restore service for “3-5 days”. If you need a lifeline this is not the company for you.
Tina McGee says
Having a problem doing it on line! Can l get and paper send to my house
Free Government Cell Phones says
Speak to customer service, Tina.
john says
does the plan come with option for iphone x?
Free Government Cell Phones says
We are not aware of any company that offers the newest Apple models, John.
wade says
Why can’t you download apps on the free government phone?
Free Government Cell Phones says
If you have a smart phone you should be able to.
SONIA says
I just filled out application for assurance wireless in Virginia on Feb 9,2018. Will I get a smartphone?
Free Government Cell Phones says
Yes, Sonia. All new customers receive smartphones.
Mark Mata says
I have the free government plan with 350 minutes of talk, unlimited texts, and 1gb of data. How can i check how many minutes are left for this month? As well as how much data is left.
Free Government Cell Phones says
Contact your service provider’s customer service team. Just call 6-1-1 on your free government cell phone.
Bertha Ruiz says
Do you offer flip phones?
Free Government Cell Phones says
No, we don’t because we are not a free government cell phone company. This is an independent informational website.
Debbie says
can you transfer your old number to this new phone
Free Government Cell Phones says
Yes. But you must make sure you say “I want to port over my current number” at the beginning of the conversation with customer service and then repeat it again at the end. Get them to confirm that your current number is being ported over.
john r lizotte says
looking foward to my free phone. Thank you.
Kelly Gray says
Within the past six months I have unsuccessfully been given the wrong fax number!!! I have BEEN APPROVED but can’t fax my information to them!!!! I can’t be the only one with this absurd issue!!! Would someone with the CORRECT NUMBER please share it with those of us who unfairly can’t receive this free service!!!!!!
Free Government Cell Phones says
You can call 1-888-898-4888 and speak to customer service or email them at ourteam@assurancewireless.com or fax the information to 1-855-770-6095.
Ashanti Henderson says
When do the 300minutes start over each month?
Free Government Cell Phones says
The minutes should be added on the same date every month. If you signed up on, for example, the third of the month, your minutes should be added on the third of every month.
TODD LeVine says
I. Had Assurance Wireless before
How can I receive one now
Free Government Cell Phones says
You should be able to re-enroll using the same process, Todd. Just contact Assurance customer service using the contact info provided in the article above.
Carol A says
Reading the posts has made me unsure about getting one of the government cell phones. I thought assurance was best but apparently not? What companies would /do others suggest/use ? I just want to get an idea what my REL ooptions might be…..Thank you
Carol A says
Options…sorry
Free Government Cell Phones says
We avoid recommending one company over another, Carol, because there are so many variables that impact service. But here’s where you can find all the free government cell phone service providers in your state:
https://www.freegovernmentcellphones.net/states
Check them all out and go with the one that offers a plan that fits your needs best.
Kevin K says
Just a heads up for first time Lifeline wireless participants — lifeline telecom service can be as lawless as the wild west was in the 1800’s. Several companies I have dealt with now have advertised specific offers on their websites but do not abide by these offers.
Assurance wireless promises a 4G cellphone to CA customers, but they send a 3G phone that is so old it is no longer even made. (The implication is that you will be getting 4G/LTE service speed, but you will not.)
Their website currently states that CA customers will get 2GB data each month but my online account shows 1GB and actual billing section shows 500MB (their online account info. even contradicts itself on the same page). I am disputing this with them, giving them deadlines to fix, and will bring in other agencies when needed.
My advice is to expect this, document everything, and do your best to force telecom companies to do what they promise — this helps everyone.
Free Government Cell Phones says
The good news for you, Kevin, is that California has set up its own state-based Lifeline organization. They should be able to help you. You’re doing everything right. As my Australian buddy says, “Good on ya.”
Ashli mathis says
Please stop texting me thanks Ashli mathis
Free Government Cell Phones says
See our answer to your other comment, Ashli.
Ashli mathis says
I am very unhappy with your cell phone service because I now can’t text anyone I’m going to tell my friends that you have bad service thanks Ashli mathis please let me text my friends
Free Government Cell Phones says
It’s NOT “our” cell service, Ashli. This is an independent informational website. If you’re having trouble with your texting service, call 6-1-1 on your free government cell phone to speak to your service provider’s customer service or tech support team.
Nanci says
Do not want a smart phone just a basic flip is that possible
Free Government Cell Phones says
Each Lifeline company offers a different selection of phones. You should contact customer service at the company you want to enroll with to find out if they offer a basic flip phone.
Mary Thompson says
Has not worked to obtain one of these Lifeline cell phones for my adult son with disability. There is no doubt that he is eligible. He qualifies in numerous ways, however I have tried application with both Safelink and Assurance Wireless and sent application a few times noting all that makes him eligible, but they would always respond that he is not eligible. Could it be because he did have a Lifeline landline in the past? It is no longer possible to obtain a Lifeline landline for the last several years, as that program was cancelled. It seems that having had this, he is not able to be provided cell phone service. Can you please direct me to whoever can resolve this issue?
Free Government Cell Phones says
The Lifeline landline program has not been cancelled, Mary, but that shouldn’t be the issue if he hasn’t had the account for several years. It’s impossible for us to know what’s going on with the applications, but we would suggest that you contact those service providers again. Ask to speak to a supervisor this time. Please report back to us to let us (and our readers) know what happens.
Ze Lee says
I would like to change my phone number
Free Government Cell Phones says
You need to contact your service provider’s customer service team.
Karen Kennedy says
I’m getting unwanted phone calls so please change my number thank you
Free Government Cell Phones says
We cannot change your phone number because we are not Assurance Wireless, Karen. You’ll need to contact Assurance directly using the contact info we provide on this page.
maricela torres says
Hi, I am trying to help a homeless young man get his hands on a cell phone. Have not had luck in town. Where is the best place possible to take him to. He is located in Porterville, Ca.
Free Government Cell Phones says
We strongly urge our readers NOT to enroll at street events because they have been the scene of too much fraud and abuse. Please enroll online or by phone.
Jason Baker says
looking for a physical location in southern Cal near Morongo valley, ca. for a vender location
Free Government Cell Phones says
We urge readers NOT to enroll at a street event. They have been the source of far too much fraud and abuse. You’re much safer enrolling online or by phone.
Diana Asberry-Whitt says
I had to switch providers after my lifeline provider removed me for not making the required 2 calls per month. I picked Assurance, huge mistake. They sent me a phone I couldn’t use due to physical issues, so I got a return label from them, sent it back (they received it) and asked them to release my lifeline benefits so I could use them elsewhere. 2 customer “service” reps assured me it would be done. I emailed them and asked for proof in writing-never received an answer. I assumed they did their job and applied for Lifeline service elsewhere. Guess what? Assurance never let go of my Lifeline benefits so now I have been locked out of the program for a YEAR due to their inaction-it seems to be assumed that I’m scamming he Lifeline program but I’m not. Yes, I sent them another email Thursday and no response. Don’t suggest I call their help line-that’s where the hold-up has been. If they don’t apply to my previous emails and have lied to me over the phone, they aren’t going to reply NOW or do their job if I call again.
I NEED HELP to clear this up please. Assurance is being less than cooperative and I don’t know where else to turn.
Free Government Cell Phones says
You should turn to the USAC. Here’s an article that may help:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Shelby says
I filed a complaint with the FCC against LifeWireless and that got the companies attention. Get the feds involved and they get nervous because the FCC can shut them down
Tgraham says
Can I get a flip phone instead a smart phone
Free Government Cell Phones says
Contact Assurance customer service. You can find all their contact info on this page.
Diana Asberry-Whitt says
Lots of luck. I have called every provider in Indiana. They all claim to provide only smartphones, not flip phones, which I need too. Give up.
Free Government Cell Phones says
Here’s an alternative, Diana. Bring your own phone (BYOP) to one of the plans that will allow you to do that. You can purchase a simple flip phone for a minimal amount of money, then use it on your current service provider’s network. But before you purchase that phone, make sure you check in advance to make sure the make and model you want to purchase will be compatible with your service provider’s network.
Althea McIntosh says
Hi, got a free phone from you.I have a question. I’ve got a friend who wants a free phone. She’s in the same nursing home that I’m in. However she doesn’t have any cell phones that she could use. I can give you her name and address and the nursing home we are at. Her name is Bonnie Sponseller, she’s at Golden Living in Elkhart…
Althea McIntosh says
I wrote you about a friend who wants a phone, but has no email or gmail.what do I do to help her?.
Free Government Cell Phones says
She can enroll by phone or online, Althea. You can find contact info for Assurance on this page.
Free Government Cell Phones says
Yes, residents of group homes like yours are all eligible for free government cell phones (assuming they meet all the eligibility requirements). It requires one extra step and filling out a little more paperwork, but it’s really pretty simple. We would suggest that you speak to your chosen service provider’s customer service team (maybe even ask to speak to a supervisor) to enroll.
Kevin Long says
Is it possible to get a replacement for a damaged phone? My screen is damaged and I can barely see the numbers to dial out.
Thanks,
Kevin Long
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Kevin. It’s possible to get a free replacement, but odds are you’ll be required to pay a relatively small fee.
Kyle Arnold says
My address is *** ******** Road, Swanton, Ohio 43558. My brother was using this address and died in February of 2017. Can I use this address now? There is no one with a government phone at this address—-if someone else is using this address that person is doing it illegally and needs to be cancelled. How can this be corrected? I am on food assistance and medical assistance with Lucas County Job and Family Service, Toledo, Ohio therefor qualify for a free phone.
Free Government Cell Phones says
First of all, very sorry to hear about your brother, Kyle. We know how difficult these situations can be.
To answer your questions, yes, you should be able to get a free government cell phone at your brother’s former address. We wouldn’t be surprised if you get rejected, so you should be ready with some proof (such as a death certificate) if that happens. We would suggest that you enroll by phone and ask to speak to a supervisor when you call in. Make sure you explain the situation.
Good luck. We wish you the very best.
cynthia tucker says
hi sirs i looking into your plan cause i just lost my home and all i got is a po box no. hoping i still can get a phone
Free Government Cell Phones says
It’s a big problem if you do not have a home address, Cynthia. You can only enroll in the Lifeline plan if you have a mailing address.
Amber L Perea says
How do I reactivate my phone? I have a number but forgot my info
Free Government Cell Phones says
How long has your phone been inactive, Amber? If it’s been longer than 30 days, you will probably need to re-enroll with your old company or with any other company offering free government cell phone plans in your state. Here’s where you can find a list of those companies and plans:
https://www.freegovernmentcellphones.net/states
Janet L Jolley says
Is there a extra fee for Wi-Fi facebook?How does this work,please.
Free Government Cell Phones says
We’re not quite sure what you mean by “wifi Facebook,” Janet. But if you have a plan that includes data (some plans only have voice and text, others also include data), you can access Facebook or any other website.
Mary Thompson says
Janet, you will be able to access the internet with your data provided and can use wifi with your phone wherever there is free wifi service provided and, with this, you can search for Facebook. 🙂 If you don’t have access to wifi at home, you can try your local library. You can turn off data while accessing wifi services and that way you can save your data services for when you have no wifi service available.
marquist says
I need a phone asap
Free Government Cell Phones says
Then you need to apply ASAP.
cindy hable says
I don’t want or like this smart phone what other kinds of phones can I get and from where?
Free Government Cell Phones says
You’ll need to speak to Assurance customer service to get that question answered, Cindy. Call 6-1-1 on your free government cell phone to connect to customer service.
Wesley Poppen says
What if the person that the phone is registered to moved out? how do I go about getting one? she still has it and don’t even live here.
Free Government Cell Phones says
Each service provider is supposed to help customers clear up errors on the National Lifeline Accountability Database. Contact your chosen service provider’s customer service team and ask to speak to a supervisor. Tell that person your problem and ask them to “help me clear up an error on the NLAD.”
Laura says
Where’s my phone? It has been 3 or 4 weeks sence I ordered it. I need it .
Please and thank you,
Laura
Free Government Cell Phones says
Contact Assurance customer service, Laura. This is an independent informational website, NOT Assurance.
Pete Barrera says
Where can we. Get this free government cell phone
Free Government Cell Phones says
You don’t need to go anywhere, Pete. You can enroll online or by phone right at home. Here’s where you can find a list of all the companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Cynthia Dean says
Can I use use my current phone and number to this service
michael hardy 01 06 47 says
i want a flip phone the touch screen are not for me iam old and disable you sent me a phone that i cant use i need a simple flip phone
Free Government Cell Phones says
Have you spoken to customer service?
Anthony Graziano says
I am trying to track down my missing phone number 570 407 ****. is this a phone of yours? Please call or text me at 570 239 ****..Anthony Graziano. I have ordered a new one.
Free Government Cell Phones says
We’re not Assurance Wireless, Anthony. We’re an independent informational website. You’ll need to contact Assurance customer service by using the contact info we provided on this page.
David says
Hi I apply on line through you guys and was told would take 10 to 15 days to be notified , well its been over three weeks now with no reply back if I was approved
Free Government Cell Phones says
We’re not Assurance, David. You need to contact the company directly to find the answer to your question. YOu can find the contact info you need right here on this page.
Angela Weatherspoon says
I would like a assurance phone
Free Government Cell Phones says
Then you need to apply for an Assurance phone, Angela. You can find all the info you need in the article above.
James says
What does additional $5 Bolton expire mean?
Free Government Cell Phones says
Not a clue, James.
Joseph Jackson says
Need help with my phone I think it’s infected with a virus
Free Government Cell Phones says
That’s not something we can help you with, Joseph. Sounds like you need to contact your service provider’s tech support team. You can contact them by calling 6-1-1 on your free government cell phone.
Ryan Youngs says
I got a letter stating I needed to recertify online, I emailed Lifeline help desk stating their website was down and I could not enter a pin or the phone number. They sent an email from califeline@xerox.com stating me to send all of my information to them, which I sent to that email address, it did not state DO NOT send to this address, nor did I get an email stating that it didn’t go through. This was sent 8/8/17 and now my phone is cut off and I couldn’t recertify online, called customer service on 8/7/17 and that lady stated she could not help me and hung up on me. This was California lifeline, if I have assurance wireless why was I not notified to call them? And now i have to reapply and I have the phone.
Free Government Cell Phones says
We really don’t think anyone can explain the goings on in California, Ryan. Every other state gets by using the same federal regulators, but California, which is bankrupt, decided it needed to start up its own duplicative regulatory structure.
If we were you, we would simply enroll with another Lifeline company that serves California. Here’s where you can get more info on all of them:
https://www.freegovernmentcellphones.net/states
cheryl maclaren says
i have government phone through assurance wireless i have had it for over 6 years and just the other day i went to make a call and noticed it said (searching ) on it and still does . i called assurance wireless for help and because i dont remember some pin that i was suppost to give them the man said (when you find it call me back and then he hung up. so what am i to do ? please help.
Free Government Cell Phones says
Contact customer service again and ask to speak to a supervisor, Cheryl. If you still get the same kind of rude treatment, you should file a formal complaint. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
You should also consider switching to a different Lifeline free government cell phone company. Here’s an article that tells you how to do that:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
John A. Graffis says
Can’t get through to website to recertify. Help me out!
Free Government Cell Phones says
Call 6-1-1 on your Lifeline free government cell phone and speak to customer service, John.
peggy salinas says
I have applied for a phone a month ago and I have not heard back from anyone yet. i receive food and insurance benefits. I hope to hear back from you soon. Thank You,Peggy Salinas
Free Government Cell Phones says
We’re not the company you enrolled with, Peggy. This is an independent informational website. Check your company’s website to see if it offers a “Check Your Status” function.
nubwaxer says
bank statements don’t prove income!!!! then they want digital copies of ID and SS/SSI qualification letter. who has those digitalized when SS ONLY sends hard copy letters?
TRUCONNECT sucks!
Free Government Cell Phones says
Scan it and send it. If you don’t own a scanner, you can get it scanned at any office products store.
Sharra says
How does a homeless person with only a P. O. Box apply?
Free Government Cell Phones says
This is a bit of a glitch in the system, Sharra. You cannot enroll if a PO Box is your only address. However, you can enroll if you are a resident at a homeless shelter. Good luck.
robert says
someone used my social security number and name to get a free phone without me knowing and then that made my govt phone shut off. so they stolle my information.
who can I talk to to straighten this out so I can get my phone working again. is there some kind of govt agency that I can talk to.
thanks
Jasmine Felice says
Call IRS.gov that’s what I did. Good Luck
Gregory Mathews , says
I need a phone. my screen broke and I can’t afford one. Yet the one i was very thankful to get in touch. so could you send me an replacement? Thank you. hope to receive a response.
cath says
can apply online or do I have to mail in the form?
Free Government Cell Phones says
Either way works, Cath.
Valerie E. Toth says
I sent in an application quite awhile ago and still have heard nothing. I am in an 62 yr old community HUD apartment.
Free Government Cell Phones says
What is “a while ago,” Valeria? How long ago?
Ronnie Black says
When do the free monthly minutes kick in? Is it at the beginning of each month or 30 days after the phone service started?
Free Government Cell Phones says
Your minutes should be added on the same date every month. For example, if you enrolled on June 4, they should be added on the 4th of every month.
helen luchs says
I just want to add minutes to my phone .my phone number is1-734-497-6301. How can I do this
Free Government Cell Phones says
Checkthe Assurance Wireless website, Helen.
Brenda T. Floyd says
Please can you, please tell me how to apply for a Free Government Cell Phone. Thank you.
Free Government Cell Phones says
That’s what this whole website is all about, Brenda. Here’s a link to an article that will get you started:
https://www.freegovernmentcellphones.net/basics/qualify
Valerie Cashwell says
I do qualify for a phone with Assurance Wireless but when I fill out the application they can NOT find my street address I have lived here 2 years. Our town does NOT have home delivery. They will not take a P O Box. I have verification of my street address but since they can’t pull it up, they go no further. Any suggestions would greatly be appreciated.
Free Government Cell Phones says
Call again and ask to speak to a supervisor. This may be a situation where you need help from the USAC or the National Lifeline Assistance Database people.
Tammy Turner says
I’m. In need for for free phone, thanks
Free Government Cell Phones says
You need to enroll to get one, Tammy. Here’s an article that tells you how to get started:
https://www.freegovernmentcellphones.net/basics/qualify
Richard Stovich says
Developmentally Disabled (Hi functioning) Person income 20,400
Is he eligible ????
Free Government Cell Phones says
Depends on what state the person lives in, Richard. You can check the permissible income level in your state at this link:
https://www.freegovernmentcellphones.net/states
Jeannelle R Jones says
Moving 7/26/17 to WA from CO. You are already my provider for free government phone service. Needed to let you know, and want to keep the same phone #. Need to give you the following information:
new address as of 7/27/17
*****
*****
old address as of 7/27/17
*****
*****
Thank you,
Jeannelle Jones
Free Government Cell Phones says
A couple things, Jeannelle. (1) We are not Assurance. This is an independent informational website. You need to contact your service provider directly. (2) Since you’re in a new state, you’ll need to enroll again. You may find a better service provider (more minutes, more texts, more data, better smartphone, etc) if you check out all the service providers in your state. Check them all out at this link:
https://www.freegovernmentcellphones.net/states
jewel roach says
message2
the safelink phone they bullied in my mailbox switching assurion without my knowledge was asafelink’ fixed ‘
phone hindering accessed and peripheriing the phone info in the temples withholding bank’s info
Free Government Cell Phones says
Double wow.
sfr88 says
I know I wouldn’t want anyone peripheratin’ my temples. That sounds like it sucks!
Free Government Cell Phones says
Comment of the day, SFR.
jewel roach says
dear gov the supporters of this free program believed that the black foreigners should not be receiving these phones, . but believes that the cons on the street should be controlling this program for drug uses.
anyway my phone was removed from me at their request and i need it back. attorneys believed that this is foreign discrimination and should be taken to the highest board and ii agree
Free Government Cell Phones says
Wow.
Frank Sandoval says
want to know if my phone wa s sent yet
Free Government Cell Phones says
We’re not your service provider, Frank, so we have no way of knowing. This is an independent informational website with no affiliations with any of the free government cell phone companies.
billiejean matthews says
Who is carrier in MS?
Free Government Cell Phones says
You can find all the Lifeline free government service providers in your state at the following link:
https://www.freegovernmentcellphones.net/states
billiejean matthews says
How do I apply for phone and service? My zip code is 38856. I am on disability and my check each month is only $1321.00. My check is direct deposit so I have no ck stubs to send. I live alone. Though I do not receive medicaid, medicaid pays the premium each month for my medicare insurance so I don’t know which would be the best route for me to take. I need your input on this and directions on how to apply. The last thing is who is the carrier? I look forward to hearing from you.
Free Government Cell Phones says
Here’s an article that tells you all the ways you can qualify:
https://www.freegovernmentcellphones.net/basics/qualify
And here’s a link that will show you all the companies and plans available in your state (complete with contact info for each company so you can contact them to enroll):
https://www.freegovernmentcellphones.net/states
Barry says
Do not believe assurance website that says you can use your previous number when you sign up with them. If you have a lifeline phone and switch to them your number is deactivated and is no longer available. I spent over a week fighting this tonight avail. Had budget mobile which is going out of business and switched to assurance. My old phone # was immediately deactivated. So don’t believe their claim on their website. Made me extremely angry.
Brenda says
I signed up a few months ago. When I typed in my zip code, it said that it was available in my area. It took hours on the phone and nearly two weeks to get it activated. It didn’t activate until I was nearly 30 miles from home. I was assured that it worked in my area.
Finally, they made the claim that they didn’t have towers near me but were working on it. I asked how long that would take…a month…a year? I was told they didn’t know …but soon. I told them they needed to remove my area from their site. I told them it was false advertising, they were claiming something that wasn’t true.
I have had this useless phone for several months and ended up having to pay outrages rates for my landline because I moved my service to this phone. I ended up shutting the landline off because the bill started piling up. I was now stuck with a pay-as-you-go (I have had for several years) and forking out even more money.
I signed on today to check the new service I signed up for. I thought I would check on assurance and, finally, they have removed my zip code from their area of service. It is about time. THIS PHONE DOES NOT WORK IN THE AREAS FROM KLAMATH TO FOR FT. DICK CALIFORNIA!!! Forewarning.
EARL ELBY says
ABOUT 3 OR 4 MONTHS AGO I SEND MY COPY OF THE SNAP PROGRAM ONE PAPER BY wELFARE AND A COPY OF SNAP, WHICH YOUR STAFF TOLD ME THEY RECEIVE IT. THE LAST 3 TIMES U SEND A LETTEER PLEASE SIGN THE THE APPICATION , WHICH I DID. THAT WAS ONLY THING HOLDING ME UP TO GET MY PHONE. I GOT ALOT OF LETERS OR COPIES STATING THAT. WHEN I CALL YOUR STAFF AND SUPERVISOR SAID U NEED TO SIGN THE APPLICATION, I ACCOMMODATED THAT. NO WHERE IN THE LETTER U SEND ME, TO SEND MY MONEY STATEMENTS, CAUSE U TOLD ME U HAD MY COPY OF SNAP, WHICH IS THE TRUTH AND LETTERS DON’T LIED FROM U. IT SEEMS U ARE PLAYING GAMES WITH ME, AND NOT RESPECTING ME IN ANY WAY. SOMETHING IS GOING ON. I SHOULD NOT GOT TREATED THIS WAY. WHICH U WILL BE IN DENIAL. SO WHAT IS IT NOW,ANOTHER LIED COMING BY WAY. I’M VERY BITTER ANDI RESPECTED YOUR REQUESTS AT ALL TIMES.WHAT IS THE PROBLEM? THERE SHOULD BE KNOW PROBLEM.. PLEASE CALL MY SISTER PHONE 401-300-****, SO WE CAN RECTIFIED THIS MATTER. IT HAS BEEN TOO LONG TO BE TREATED THIS WAY. PLEASE KINDLY REPLY. YOURS TRULY, EARL ELBY 6-25-17
Free Government Cell Phones says
You’re absolutely right, Earl. You should not be treated that way. But we’re not the ones who did it. This is an independent informational website, not your free government cell phone provider. You need to contact its customer service team.
Naomi Johnson says
What do I do if I moved into a place where someone who lived there before had a government phone n I can’t receive one cause the address is registered as they got one
Free Government Cell Phones says