Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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Assurance Wireless Free Cell Phones

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NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here

Free Android smartphone, unlimited talk, unlimited texts, and up to 10GB data.


Assurance Wireless Lifeline and ACP plans are currently available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and California.

If you qualify for an Assurance Wireless government phone, and requirements vary from state to state, you will get a free Android smartphone, unlimited talk and unlimited text messages plus up to 10GB of data at absolutely no cost.

Lifeline California

    Free smartphone
    Unlimited texts
    Unlimited talk
    6GB data

Lifeline (other states)*

    Free smartphone
    Unlimited texts
    1000 talk
    4.5GB data

Assurance makes note that its offers may vary by state. For example, we checked the Texas Lifeline plan and saw that it offers unlimited talk, not just 1000 minutes. Check the Assurance website to see the current offer in your state.

ACP Only

    Unlimited talk
    Unlimited text
    Unlimited data
    10GB mobile hotspot data

Lifeline + ACP

    Free Android smartphone
    Unlimited talk
    Unlimited text
    Unlimited data
    10GB mobile hotspot data

Assurance Wireless is one of the biggest and fastest growing companies offering free cell phones through the federal Lifeline Assistance program, and it continues to grow rapidly because it is a subsidiary of T-Mobile. They are the second largest Lifeline company, trailing only Safelink Wireless. Although with their new corporate owners and the aggressive plans they’ve recently released, Safelink needs to be looking over its shoulder.

Are You Eligible?

Eligibility requirements for an Assurance phone and minutes often vary slightly from state to state, but you probably qualify for a phone from the company if you participate in any of the following government aid programs:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Pension and Survivor's Benefit.
  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)

If you are not on a government assistance program that is Lifeline-approved for your state, you can still qualify if your household income meets certain government guidelines in your area — namely, if it is at our below 135-150% (may vary upon state) of the federal poverty level. Submit your Assurance Wireless application online or via mail, or call the Assurance Wireless phone number to see if you qualify.

How to qualify for the Affordable Connectivity Program (ACP)

The rules for ACP eligibility are the same in every state. A household qualifies if:

  • A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:
    • Participates in any of the following assistance programs: SNAP, Medicaid, Federal Public Housing Assistance, Veterans Pension or Survivor Benefits, SSI, WIC, or Lifeline;
    • Participates in any of the following Tribal specific programs:
Bureau of Indian Affairs General Assistance, Tribal TANF, Food Distribution Program on Indian Reservations, or Tribal Head Start (income based);
    • Participates in the Free and Reduced-Price School Lunch Program or the School Breakfast Program, including through
the USDA Community Eligibility Provision;
    • Received a Federal Pell Grant during the current award year; or
    • Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.

Be Sure to Compare Assurance Wireless with Other Options in Your State

This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact Assurance Wireless

1-888-321-5880
Website: www.AssuranceWireless.com
https://www.facebook.com/AssuranceWireless
Email: ourteam@assurancewireless.com or awsocialcare@sprint.com

Further Reading on Assurance Wireless

Latest News on Assurance Wireless

Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Don’t enroll at a street tent: Check around before you choose a free government cell phone company - We know it's tempting to enroll with a street vendor when he says, "It's free!" But the truth is that other companies probably offer other plans that are far better than the one that guy sitting in a booth is offering you.
California Lifeline explosion: More companies, more unlimited plans, more great paid plans - The competition in free government cell phones is getting stiffer in California and that's great for consumers because more companies are now offering free unlimited minutes and text plans.
National disgrace: Why don’t military veterans qualify for free government cell phones? - Thirteen of the fourteen leading Lifeline free government cell phone companies offer absolutely nothing for veterans. It's nothing less than a national disgrace.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired? - Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
We’re number three! We’re number three! Life Wireless tops one million free government cell phone customers - The Georgia-based company says it has topped the 1,000,000 customer barrier and climbed into the number three position in the Lifeline Assistance free government cell phone business, trailing only long-time industry leaders Safelink Wireless and Assurance Wireless.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.
Which free government cell phone companies offer smartphones? - So many readers ask us which companies offer smartphones that we decided it was time to survey all the top-ranking Lifeline Assistance companies.
Which Lifeline/ACP companies allow you to make international calls? - So we put on our researcher hats and set out to find the international call policy of each Lifeline Assistance company.
What to do if your free government cell phone is lost, stolen or damaged - We get so many questions and comments about lost or stolen free government cell phones that we thought our readers would appreciate a complete rundown of replacement policies for each of the leading service providers.

Comments

  1. I am so frustrated with not having a phone please look into this . You cannot email me or text me I have no phone says

    I have been an assurance wireless customer for many many years recently actually 15 days ago my cell phone died they said I would have to buy a new one for $40 which I don’t have. A friend of mine gave me one of her old phones which is a very good one Apple, and the SIM card wouldn’t fit in it so they said they would send me a new one that was 15 days ago. In the meantime my car broke down I had no phone there was a death in the family I didn’t know about it till the next day And every time I call about it they say it’s on its way the sim that is. I am so frustrated with not having a phone please look into this for me

    • Free Government Cell Phones says

      Thousands of people visit this website every single day, Dolores. Unfortunately, we do not have the manpower (or woman power) to look into each of the questions and cases our readers ask about every day of the year. Sorry.

  2. ken morrison says

    since you refuse to transfer my old number to your service im cancelling your service,after 4 times and different excuses im out

    • Free Government Cell Phones says

      Please note that we are NOT Assurance Wireless, Ken. This is an independent informational website that has zero affiliation with any service provider.

    • Free Government Cell Phones says

      Have you called the 800 number or used the email address shown in the article on this page?

  4. Sharon e Hummel says

    I applied and was accepted with this program. Why did straighttalk still take out their payment? I received a tablet.

  5. Ngoc B Nguyen says

    My phone is number : 925-497-****
    It is troubles about pin charger or Pin not using it ?
    I need new phone .
    Help me because I have two small children go to school .
    If I haven’t got new phone ?
    I can’t call to Dr take care my babies ?

    • Free Government Cell Phones says

      You need to contact your service provider, Ngoc. This is an independent informational website with no affiliation with any service provider.

  6. Glenn says

    Worst phone ever.cant call out.very bad cust service all india.cant reset to fact specs cust service can’t fix prob and never calls back.hours of wasted time. I quit.,!!!!!!

  7. Fred Dunk says

    I Ned free phone I filled out information
    Please contact me
    I am on Medicaid and Medicare and have no income
    Fred Dunk
    Thankyou

  8. Paige Scoggins says

    Is there somewhere you can go pick up your phone after being approved? or do you have to wait on it to arrive by mail?

    • Free Government Cell Phones says

      There are a couple of very small Lifeline companis that have retail stores, but 99.9% of the time you must wait for it to to arrive in the mail.

    • Henry says

      Assuming that your phone does NOT use e-SIM card (not a physical paper SIM card), just use the SIM card removal tool (a loop thin metal tool with a thin end point) and push the end point into the SIM card notch on the side of the phone to eject the SIM card out. Take it out (be careful not to touch the metal contact material on the SIM card) and insert it to another phone doing the same thing to eject the SIM card slot from the other phone. Note that some phones have SIM cards installed behind (or next to) the removable battery inside the phone, so you have to open the phone, remove/not remove the battery and insert the SIM card into the slot within the phone.

      Make sure that the other phone is unlocked or is compatible with the SIM card service provider.

        • Henry says

          From reading the device manuals that can be found online. For many phones sold in boxed sets, there is no manual, just a quick start guide if you are lucky to find one. Did you know that Google pixel phones do not come with any manual? It is found online and is several hundred pages long, so I understand why they do not offer a paper copy of it with the phone.

      • Henry says

        By the way, the Google Pixel 2 phone that I purchased as a refurbished item in October 2021 loses battery power starting this year even though it has not been turned on for a week. There are some repair it yourself kits to replace the battery, but the repair rating for the phone is difficult and the phone screen is easily broken when you attempt to access the inside of the phone. The battery is glued to the inside of the phone, so that has to be removed with some solvent. The battery is rated to last around 3 to 4 years. So, after that time, the phone is a throwaway to the electronic waste bin.

        P.S. If you do not understand what a SIM card is, please google sim card and e-SIM card.

  10. Dawn Lyons says

    there’s got to be somebody on drugs who’s up late at night and can help me with my phone

    • Henry says

      This is the result of faulty programming by the device software developers. They created a generic response of “NO SIM CARD PRESENT” to cover the situation where no SIM card was inserted and when an incompatible SIM card is installed. SIM cards are connected to a specific wireless provider, and it appears that your phone may not work with that provider. The phone must be able to accept the service bands used by the provider or else no service is the result. I have read comments of a specific phone model (Samsung Galaxy XCover Pro) that appears to be compatible with the Verizon service bands, but many say they cannot activate their phone with Verizon. Verizon stated that the phone model was to be used with business accounts, not consumer accounts. They somehow blocked the activation of the phone when using SIM cards for consumer accounts.

      Sometimes, all works smoothly and sometimes you hit a dead end. Too many variables coming into play here.

  12. stacey kilduff says

    I I upd@te my phone when it told me to when I did now it won’t come back on now

  13. Susan Reveles says

    Hi my name is Susan and would like to be that person that helps people to get a free phone and get paid this sounds like I would like to do….

  14. David Milton II says

    I’m not willing to follow through with this application and therefor wish to also cancel any further processing(including shipping).

  15. Mike says

    Terrible. It is a chore to get a customer service person on the phone and if you finally do nobody knows what they’re doing. I got qualified for Lifeline free phone service and called them with my application ID (approval number) to start phone service. I called seven times. I couldn’t sign up for new phone service, nobody had a clue what they were doing. Half of them barely spoke English. I finally called another company and signed up with them.

        • Free Government Cell Phones says

          Some companies say their phones will arrive in two weeks, but our readers say it often takes three or four weeks or even long, depending on a lot of different variables. Check your service provider’s website to see if they have a “status” function that you can check.

    • Free Government Cell Phones says

      Yes, but you must tell the customer service agent that you want to “port over my current phone number.” Say it at the beginning of the call, repeat it several times during the call, and before you hang up make them confirm that they have ported over your current number.

  17. Esther C Luna says

    Good afternoon,

    I am trying to submit legal documents for my phone #Q58911-***** for Esther Luna. I don’t know how to upload my DL & Medicaid info on your system.

    Thank you,
    Esther Luna

    • Free Government Cell Phones says

      Sorry, Esther, but this is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider. You need to reach out to Assurance customer service directly. Its contact info can be found in the article above.

  18. Sherrie Goatley says

    When I reapply jan 2 2023 for new phone and at new address you can either deny it or approve it?

    • Free Government Cell Phones says

      Changing your address should not trigger a denial of service if you are qualified.

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to speak to customer service and find out if Assurance will give you a replacement. Some companies will, but others won’t. If they won’t, and if you can’t afford to purchase one of Assurance’s replacement phones, you always have the option to switch service providers. The new service provider will provide you with a new phone.

      Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
      You can find all the providers and
      plans available in your state here:

      https://www.freegovernmentcellphones.net/states

  20. Kayla says

    My number was deactivated and I don’t know why and now I can’t find my account pin or anything to try to reactivate. Technical support hangs up on me everytime I call.

  21. voss says

    I Been With Assurance For About 9 Months Since March 2022. I Just Left Assurance Wireless Because I Bought An Unlocked Motorola G Power Phone Because I Do Not Their Phones Especially The Unimax (UMX) Phone Because The Phone Is Slow & Heats Up. They Won’t Let Me Transfer My Service To My New Phone Because It Is Not A Assurance Wireless Phone. I Will Be Joining Qlink Wireless Once The Termination Is Finalized.

    • Free Government Cell Phones says

      We assume the problem is not just that they are being obstinate, but because the phone you purchased is not compatible with the Assurance network. You are free to use any phone you want as part of the Lifeline Assistance free government cell phone program, but it must be compatible with the service provider’s network.

      As a side note, Voss, your comment is one like we occasionally get in which every damn word is capitalized. How do you do that? Why do you do that?

  23. Jenifer Johnson says

    My phone goes in and out when I am talking on the phone so I need a replacement phone that works good I’m a disabled person and I really need a phone

    • Free Government Cell Phones says

      While is still works, use your free government cell phone to call 6-1-1 to speak to your service provider’s customer service team to find out if they will replace it.

  25. Don says

    This is one of the most entertaining comments sections I have ever read, Thank you for
    responding to all the folks who just need some guidance even when you have already explained that you are not a service provider 500 times. I reviewed your website because I am trying to find out if the job my sister-in-law just started is a MLM scam. She is acquiring new customers for Assurance as a street vendor going to neighborhoods in NYC and “giving” out free phones. But, after reading your site it appears legit even if it’s a bit sketchy.

    • Free Government Cell Phones says

      Still sounds a little sketchy to us, Don. Has your sister-in-law received a paycheck yet? Did it actually come from Assurance or from some subcontractor?

      • Don says

        No paycheck yet…. But she just started this week. They told her she gets paid by how many units she sells and she’ll get paid after two weeks. I am concerned b/c she was out of work for a considerable amount of time and is a little desperate for work so maybe her guard could be down.

        • Free Government Cell Phones says

          Does she have some kind of paperwork showing who her new employer is?

  26. Bonnie Sellers says

    I wrote to you yesterday and I didn’t tell you why I think I would be a good candidate for a phone. My neighbor is Joseph Sahayda; I am on food stamps and SSI. I hope I qualify for a free phone.

    • Free Government Cell Phones says

      Sorry to hear about your problem but we cannot do anything to help you. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider. You need to get in touch with customer service at whichever service provider you choose.

  27. Chad says

    Had/Have 1…before i was able to connect new phone, your employee told me that I asked to have my number disconnected WHICH I NEVER DID. I’m waiting for a phone call for someone there but I’m not holding my breath

    • Free Government Cell Phones says

      It was not “our” employee. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.

  28. JeanieQ says

    My son got the phone and the 10″ tablet that comes with WiFi, netflix and Youtube, but he lost all the paperwork and doesn’t know how to access the WiFi. He’s mentally and Electronically challenged. They gave him paperwork with instructions and probably passwords, but he didn’t realize the importance of that stuff and lost it. Where can he go for help?

    • Free Government Cell Phones says

      You should be able to find all the info you need by Googling the make and model of your son’s tablet plus the words “user manual.”

  29. Diane Johnson says

    When I make a call, the person I am calling gets a RTT button in place of their mute button, I cannot get through. What settings need to be changed?

    • Free Government Cell Phones says

      That’s a question for your service provider’s tech support people.

  30. Brandi Ghimenti says

    What do you do if someone misses calling or texting to keep the phone active but you have to be the one to call?

    • Free Government Cell Phones says

      Your account will stay active if you either make or receive a call or send or receive a text in any 30 day period.

  31. Joe says

    Worst phones EVER.
    Horrible, nonexistent so-called customer service.
    Old outdated phones with NO protector cases available.
    On my THIRD phone in 3 months and still NOT working proper.

    • Josh says

      3 in 3 months, given the available brands/models available, would more likely suggest massive user error, in a repetitious fashion it seems. I’ve literally taken androids apart and repaired them for a living. What you suggest, given the general year warranty on each device is statistically improbable, unless you just do not know what you are doing and decide to mess with things, add sketchy apps and wander sketchy sites. Based on your anger, willing to bet that is the case, and your inability to educate yourself on device safety and how to recognize unprotected sites as well. No worries though! Bitterly whine to your provider over the FREE SERVICE and MULTIPLE DEVICES you’ve damaged.
      Oh and by the way, if you follow setup directions, and can google issues you see, you can fix them. If you aren’t too busy crying and blaming everyone but yourself.

      • Henry says

        I will agree with most of your points. But, it is true that most Lifeline providers provide cheap low end devices. This does not mean that all are defective, but if you want to do more than just call and send text messages, the device may have very limited capacity to do things like add and run apps. The components on low end devices and out of date devices often will not let you do some tasks or surf the internet.

  32. Phillip Mayze says

    The phone do have a few problems but I have been with them for some years off and on it’s free and I’m 71 I’m not complaining I deal with the problem ..? Thanks for the service that you do

  33. Rebecca Lundberg says

    I have a assurance wireless phone and can’t seem to get a secure internet connection what’s up with the internet

    • Henry says

      I have been online all day today and have not come across any issues. The issue may involve the phone settings on your device. Could be the browser version that you are using.

  34. Kate Cahill says

    Why are you so sarcastic of California? I love you state. It has been a great place to live for the past 45 years.

    • Free Government Cell Phones says

      Anyone who still thinks California is a great place to live is a moron. Long-time residents who were born and raised there (such as this comment moderator) are moving out at an astounding pace. Taxes are the highest in the nation. Homelessness is sky high. Crime is out of control. Drugs are out of control. Have you not seen the videos of mass shoplifting in San Francisco or the trash-covered train tracks left behind by looters in Los Angeles? Yeah, the weather along the coast is great, but the price of housing in that sliver of land is sky high. The number of illegal aliens crowding the streets and overwhelming the system is stunning. Traffic is god awful. Smog makes the whole state look as if you’re viewing it through a layer of gauze. Other than those few things, yeah, California is a freakin’ wonderland.

      This comment moderator now lives in Texas (luckily, I can do my job remotely). My next door neighbors (also California refugees) and I went to see the Dodgers play the Texas Rangers in Arlington, Texas a couple years ago. There were so many former Californians in the stadium that it sounded more like a Dodgers home game. I talked to every person in the seats surrounding ours. Every one of them had fled California and each one was emphatic that they would never return except for a special family occasion.

      To reconfirm what we said at the beginning of this comment, you’re a moron, Kate.

      • JeanieQ says

        WE would leave too, but were too old to do so. How do you move with 6 cats? Have you ever taken on to the Vet? They meow loudly the whole way there. Can you imagine taking 6 cats across the Desert in your car? And we would never be able to get that smell of used kitty litter out of our car. Cats live longer that dogs too. I’ve got one that’s 18. We’d go to Texas or Arizona if we could.

        • Free Government Cell Phones says

          Make the move, Jeanie. We drove from the Central Coast area to a town 30 miles north of Dallas. It took us two full, long days of driving AND we had three cats in the back seat. They howled and yowled for about 100 miles, then figured out that it was doing them no good. They went to sleep and stayed calm all the way to Texas. (Note: We lost one 20 year old cat last year and have another one that’s now 18.) My best friend from high school just left the San Diego area and moved to Phoenix. The weather will suck wherever you go, but the qualify of life is sooooooo much better outside of California.

          • Henry says

            Looks like you should move to Portugal. Quotes below taken from the Fox News website.

            In a story titled “Welcome to Portugal, the new expat haven. Californians, please go home”, that the number of Americans living in Portugal has risen by 45% in the past year with many of those Americans moving from California in order to escape high housing costs, pandemic lockdowns, and “Trumpian politics.”

            California’s population decreased in both 2020 and 2021 which cost the state a seat in Congress for the first time after the U.S. Census found California’s population growth fell behind other states.

            “Things were just becoming too much back home, but I didn’t want to leave everything about L.A. behind,” California expat Jamie Dixon explained. “With Portugal,” Dixon added, “we could keep the parts we liked and leave the rest.”

          • Free Government Cell Phones says

            I completely understand. We visited Portugal a few years back on the vacation of a lifetime and can assure you that it is a freakin’ paradise. Great, California-like weather, friendly people, and fabulous food. The population is only 10,000,000 and half of them live in two metropolitan areas, Lisbon and Porto (and the fifth largest metro area is on Madeira, an island hundreds of miles out in the Atlantic. That leaves the rest of the country populated with small towns and beautiful scenery. I can’t blame them for not wanting their country overrun by Californians.

      • Josh says

        Born and raised in Modesto. Used to always joke that at least it wasn’t Fresno or Stockton. After living elsewhere years and going to visit family…..I hope the entire state falls into the sea. It’s akin to a Mad Maxx movie in most places i visited, or a combination of dead hooker wrapped in burnt hair, covered in plastic while surrounded by soggy diapers and hypodermics.
        And to think i spent years there skating etc, and never knew how bad it was. Can a state really give people an oblivious kind of stockholm syndrome?

    • Free Government Cell Phones says

      You can request one from us all day long, Deno, but that won’t help you. This is an independent informational website that has ZERO affiliation with any Lifeline company. You need to contact your service provider directly.

  36. Michael Wagner says

    Hi my name is Michael Wagner I would like to sign up for your free insurance wireless

    • JeanieQ says

      My son got his outside the Department of Public Social Services in El Monte,CA. You have to prove you are low income. I believe he use his medical insurance card to prove that. The Obama phone vendors set up in different areas and are usually just out on the streets. You could see if one is set up near a Dept. Of Pub. Social Service near your area?

  37. Deborah Klipstine says

    Where is the application I’m going around in circles trying to find it Deborah Klipstine

    • Free Government Cell Phones says

      This is an independent informational website, Deb, and we are not affiliated with any of the Lifeline service providers. We cannot offer their applications, but that is why we provide links to their websites and their customer service phone numbers.

  38. Deborah Klipstine says

    I tried to fill out the application and when I did at the very end at certification time when you ask me for my certification papers that I was on SSI my phone messed up at the very end and I could not get it in to submit it this is Deborah (ADDRESS INFO DELETED) 78501 it seems like after all that I’ve been through I’m going around in circles and your apps and I can’t get the application up however I am on SSI I mean my social security number says that about me the pen I enter ed was 061957 the phrase question is VA beach every time I start to do an application with insurance wireless it always messes up somewhere along the line and I’m on the phone trying to send the all the information and whatnot and I certify that everything is true to the best of my knowledge initials DSK

  39. Henry A Jacobi says

    I have been eligible for a free govt since 2007 . The phones I were given then were ” Dumb phones ” .Fine for me all I want to do is call out , get incoming calls , have an answering . Storing numbers would be nice but not necessary . Don’t need a camera , I have never sent a text message or done all of the wonderful things that smart phones can do . Ir you insist on sending me a smart phone could you please delete everything in the phone except : call out , receive incoming calls , have an answering machine , and store numbers .

    • Free Government Cell Phones says

      Two things, Henry. First, “we” do not provide the phones. We are not Assurance Wireless. You need to enroll directly with the company. Second, it doesn’t work the way you propose. You get a smart phone, period. A lot of companies will allow you to bring your own phone, so you could go out and buy the kind of phone you want, but you’ll need to do a little research to find out which ones offer that option.

  41. Lisa Jackson says

    I am in need of a new phone as mine has broke due to an unrelated accident amd am needing assistance with this to stay in touch with my doctors nurses and family.

    Thanks,
    Lisa Jackson

    • Free Government Cell Phones says

      Have you contacted customer service to find out if they will offer you a replacement phone for free? That should be your first step.

  42. Sharon Smith says

    Hi, I’m with assurance wireless. I’m about to lose my cellphone. U see I talked to someone in the company and told them that my boyfriend and I was in a bad car accident back on 6-12-2021. My cellphone got mess up in the car accident, my McDonald’s ice coffee got spilled on it and now I can’t get another replacement cellphone from Assurance Wireless. They told me in other for me to get a replacement cellphone I will have to pay them $75.00 dollar to them. I can’t afford to pay that kind of money. So now on 8-31-2021, my Assurance Wireless company will be turning my cellphone off. I will not be your customer no more. I will have to fill out a form all over again just so I can be your customer again.I have been very upset over this. I’ve been your customer for a very long time. Now this is happening to me.

  43. John brummett says

    Had someone do my phone an he said he had to wait for it to go thew an had to go to a meeting now no aswering me

    • Free Government Cell Phones says

      Can we assume you attempted to enroll at a street event/with a street vendor?

    • Free Government Cell Phones says

      We may be freaking pricks and you may not have received your phone, but those are completely different issues. This is an independent informational website and we have absolutely nothing to do with your service provider.

  45. Buck Daniel Moore says

    i am a mental patient on disability. my name is Buck Daniel Moore. i cannot remember the password to my email

    • Free Government Cell Phones says

      There’s nothing we can do to help you, Buck. Try calling 6-1-1 on your free government cell phone to see if customer service can tell you the proper next steps.

  46. Kevin Bromm says

    I’ve locked my SIM and no longer have access. I need a new SIM connected to my number (916) 664-****. The SIM is registered with T-Mobile USA. The SIM number is
    # 890126085317252****

    • Free Government Cell Phones says

      We are not your service provider, Kevin. You need to contact that company directly.

  47. Susanna Brooke says

    1- Super sorry no one ever really reads anything and doesn’t realize you are not a cell provider. I don’t know how you’ve retained your sanity.

    2- I used your helpful information to switch from Safelink to Assurance February 2020 so I have a few comments that may help others:

    I live in a near-deadzone in the Eastern Panhandle of WV. A half mile either direction and there’s service for Sprint, Verizon, At&T etc but where I live between two mountains there’s only US Cellular.
    Assurance’s coverage map claimed full coverage here. Even though it was a long shot, I made the switch because it was useless to have a Safelink phone as an emergency “lifeline” without a signal even outside.
    Switching was easy because I wasn’t able to use the phone once a month due to both signal AND the extremely poor battery in all 3 phones I’d gotten in my 9 years with Safelink (as in the battery was so bad from the first use that it had to be plugged in to use or it would die before your eyes at a rate of >5% a minute AND it would even die while completely shut off which I didn’t even know could happen).
    So once I was canceled from Safelink I signed up on Assurance website, was approved immediately and had a phone within a week.

    My first phone from Assurance was an “ANS L51” which I’d not heard of but at first appearance it WAS nicer than the Alcatels sent from Safelink (but for free, they’re all fine if the battery allows use of the device).
    The best part was I actually somehow had service if I put the phone in a window or walked outside. Unfortunately, the battery started to die pretty quickly. It wasn’t as extreme as with Safelink, but I had to use it and turn it off or it’d be dead in an hour.
    One day I had the phone charging on my coffee table & came out to find it on the floor, face up, still charging but with a huge crack across the screen. My cat must have pulled on the charger wire and the 1 FOOT DROP ONTO CARPET somehow cracked it. I tried to make the best of it for a year but with the battery drain, I thought “May as well ask for a replacement that’s not cracked with a better battery”.
    Customer service was easy to reach. English was not his first language but he was super nice and I was able to understand him enough to ask for, and receive, authorization for a replacement phone.

    In 10 days I received a Wiko Ride or Life 2. Also unknown to me, but more robust than the L51. Again, the battery sucks but I’ve come to accept all Lifeline phones must be refurbished with questionable battery life.

    The weird thing though is this phone has NO signal just like the Safelink phones. No matter how far I walk from my house it’s searching for a signal and no texts or calls will go out.
    Now I’m wishing I’d have kept the broken phone because at least that one would work in case of emergencies.

    I’m starting to feel like there’s just some rural areas that won’t get service under any Lifeline plan unless they upgrade cell towers, infrastructure etc.

    I do like how Assurance’s lifeline portal shows you everything about your service and usage and I was even able to activate the new phone myself from their website when usually you’d have to call and have a representative walk you through all the ESN and other #s.
    I also like their phones better than Safelink and their communication and customer service is better, as well.

    If you live in a place that has T-Mobile/Sprint coverage, I do definitely recommend Assurance. I wish it was easier to take any of these Lifeline providers’ phones for a test drive without committing because cancelling *can* be difficult.

    • Free Government Cell Phones says

      Wow. A happy customer. Always good to hear from them in these gloomy times.

    • Henry says

      Your physical location and the wireless components inside the phone determine how good your reception will be, if at all. Assurance and Safelink offer “no name” clone phone models for free. Entry level models with basic components and limited capacities. You will never get a Samsung, Apple, Google, Motorola, LG, OnePlus, Nokia, etc., phone model for free (not even the discontinued models). If you look at their online phone store websites, they offer the brand name models for sale, but expect to pay several hundred dollars for them and up to over $1000.

    • Cindy Nguyen says

      Thanks Susanna for the great informative comment. After reading your review, I decided to switch my mom’s carrier from Airvoice wireless to Assurance. Airvoice frequently drop in my mom’s area (Orange County, California) and I hope Assurance is better since she live in a T-Mobile coverage area. I don’t mine about the free phone since I will give her the good Samsung unlocked phone anyway.

  48. Gary says

    The AccessWireless site is not processing my applicaion for a lifeline phone and contact numbers do not exist. Will not deal with this company.

    • Henry says

      You have not been looking into the website with enough effort. I found contact numbers on their site.

      For New Service Questions/To Apply: 1-888-900-5899

      For Current Customers: 1-866-594-3644

      This Kroger affiliated company does not appear to offer online chat customer service.

    • Free Government Cell Phones says

      We are not Assurance, Bill. You need to contact that company directly.

  51. Robert C Madison says

    I applied for a lifeline/assurance wireless phone and was approved. Now they say they need more info. The site says it’s in the mail. WTF?? I still haven’t gotten a phone but several emails wondering why I haven’t activated it yet. I can’t get anyone on the website and I don’t have access to a phone… Help!!

    • Free Government Cell Phones says

      We are not your service provider, Liquita, so there is no way for us to know.

  54. Linda Weakley says

    What kind of phone do I have z? I have a cool pad but that’s all I can make out. I want to get a case & screen protector
    Thank you,
    Linda Weakley

    • Free Government Cell Phones says

      We are unable to answer your question because we are NOT Assurance Wireless, Linda. This is an independent informational website.

    • Free Government Cell Phones says

      Check the Assurance website to find out how to purchase extra minutes, Rebecca.

  56. Marion says

    I have been trying to get my son the new phone he will need for the T-Mobile network as per letter from Assurance Wireless on March 16, 2021 but can not find any way to get it using the 1-888-321-**** phone number listed in the letter. Can you help with this? His phone number is 574-601-****.
    Thank you.

    • Free Government Cell Phones says

      Have you tried the phone number we provided on this page?

  57. Thomas peterson says

    I was approved for the free service on 4,/7/2021 have heard nothing since then and its almost the 17th

    • Free Government Cell Phones says

      Best comment of the day. “It’s almost the 17th” on the 14th of the month. Some companies say it takes two or three weeks, but it often takes far longer. Check with your service provider’s customer service team to see if they can update you.

        • Free Government Cell Phones says

          Can’t get in where, Irvin? Are you talking about enrollment? We do not offer enrollment forms on here on FreeGovernmentCellPhones.net

  58. Lowman Wheeler says

    I applied for my free cell phone a week ago and haven’t heard from Assurance. Can you tell me what’s going on?

    • Free Government Cell Phones says

      We are not your service provider, so we cannot tell you what’s going on. But have you tried asking Assurance customer service the same question?

    • Jon says

      Aweful. These things have had many problems. Most if not all are infected with some kind of malware. These are likely the most insecure phones on planet earth. All your general data, all your searches, passwords etc are all government viewable. They can at any time see ALL your shit. I will NEVER use these.

  60. Christopher says

    Ok FREE GOVERNMENT CELL, I HAVE A FEW QUESTION S / COMMENTS/CONCERNS I WOULD LIKE TO ADDRESS, FIRST AND MOST IMPORTANTLY, THE WHOPE PURPOSE BEHIND THESE FREE GOVERNMENT PHONES IS SO THE POOR OR NEEDY CAN HAVE A PHONE AND NOT HAVE TO PAY,CORRECT?? AND THE PURPOSE BEHIND DOING THAT IS FOR MULTIPLE REASONS ,ONE OF THE MAIN AND CRUCIAL ONE OF THOSE REASONS IS FOR EMERGENCIES, CORRECT???? WELL THEN I WOULD HAVE TO SAY THE ASSURANCE WIRELESS CARRIER YOU GUYS USE/PROVIDE IS TOTALLY USELESS AND A WASTE OF TAX PAYER MONEY(PHONE FEE FOR THOSE WHO CAN AFFORD ONE) WHICH EVER ONE YOU DECIDE TO CHOOSE, ITS A WASTE OF THE POOR AND NEEDY S TIME

    • Christopher says

      I also find it funny that you cannot write your comment and what you actually want to say because you only allow like 500 character s, which is a joke and is which is why I am continuing in the freaking reply to my own self box, lmfao this gets more and more ridiculous, I THINK IM NO LONGER GOING TO WASTE MY TIME, AND JUST CONTACT WHO I NEED TO CONTACT IN THE GOVERNMENT ABOUT THIS AS WELL AS TALK TO A NEWS CREW ABOUT THIS ridiculousness ,CANT MAKE A EMERGENCY PHONE CALL CAUSE THE PHONE,COMPANY, OR SERVICE IS SO F ED UP you are constantly on the phone with the phone company, in your phone or something that has to do along those lines to get your phone working like it should be in the first place especially in an emergency and then after all that make your emergency phone call which will probably mess up again just to restart the process again this is just one problem and it’s a major problem due to an emergency situation I am speaking on this and about this I am going to do what I have to do to get this fixed and made right due to the fact there was an emergency where a person lost their life due to the fact these government phones that were given to the needy in cases like this didn’t work because of the constant problems

      • Free Government Cell Phones says

        Two things: (1) We do not limit our readers’ comments to 500 characters. Some people have written near novel length comments. (2) You do realize, don’t you, that we are not Assurance? This is an independent informational website.

  61. suzanne fortress says

    I am unable to activate my replacement phone. They sent me to a tech site that I have to pay for service to help me activate it. This is a free govt phone for those that are low income or disabled. I am both. It took me 3 mos to get a replacement phone, now that it is here, I still can’t use it

    Please help

    • Free Government Cell Phones says

      There’s not much we can do to help, Suzanne. Who sent you to the outside tech site? Customer service?

    • Free Government Cell Phones says

      Montana is the state that is least served by the Lifeline program. There are a few plans here and there but they are aimed specifically at Native American populations. A couple of them offer discounted, not free cell phones. So you are basically out of luck in Montana unless you are a Native American living in very small areas of the state.

  63. Geoffrey Jacobs says

    I just received my device in the mail. It came with a charging cord and a charging cable; also, the box has labels that consist of the devices battery was already installed and charged to about 60% but I still immediately placed it on a charging cycle for several hours). After meticulously and painstakingly followed the instructions, verbatim, nothing was accomplished but a PUK locked device and, of course being the weekend and/or my availability to troubleshoot and talk to a human happen to be slightly after bankers hours and a call center that must operate within the hours of wherever in the world their servers VPN indicates. I sure hope this issue can be solved without any more complications or or resistance from anyone. The instructions that are sent need to be analyzed and adjusted to to facilitate any possible unique quirks the equipment or software may have. In my case it appears to be that the customer education and technical support aspects of the operation need get a closer look at why call centers stay so busy while they are open. I can only imagine such a scenario because I’ll be one of the confused and frustrated subscribers who will be reaching out to an agent tomorrow unless someone gives me that magic number in the comments below. Thank you.

      • Free Government Cell Phones says

        Impossible to answer that question, Angel. Signal all depends on a thousand different factors. Your neighbor could get perfect reception on the same plan while you’re getting terrible reception.

  64. Dawn says

    Please post a link for a printable application for a free cell phone. I have been searching for 10 minutes, and still haven’t found a link to actually apply for Assurance Wireless Cell phone.

    • Free Government Cell Phones says

      You need to visit the Assurance website to find an application, Dawn. We are not authorized to publish any Assurance documents.

  65. Jason says

    How do I check the status of my new replacement assurance phone they said they would email me and my phone was covered on the warranty it just stopped not coming on no Charging just red light I’ve called twice and said it would be on way and would email me but haven’t got phone or email plz help with this matter thank you Jason Davenport

    • Free Government Cell Phones says

      Contact customer service using the contact info provided in the article above.

  67. ASHLEY MICHELLE STALLARD says

    my assurance wireless phone cuts on and off by itself.battery gives dead real quick.and want charge how do i get another one

    • Free Government Cell Phones says

      If you can get it to work long enough, contact Assurance customer service by calling 6-1-1 on your free government cell phone

  68. Tawanda Matthews says

    I want to fill out an application online to get me a free phone and I get food stamps.(SNAP)

    • Free Government Cell Phones says

      We give you all the contact info you need right up there in the article above.

  70. abel borrego says

    I have not received my conformation letter with a pin number. I received a phone but cannot unlock it
    since I do not have a pin number or letter.

    • Bobbi Beasley says

      Which free government fone service gives the best fones that last longer than a month? I AM grateful, but I have to buy any other fone after the first one (NOT CHEAP EITHER “$30.00” some more expensive than that… n I can’t afford that… WHOLE POINT N GETTING FREE GOVT. FONE…

  71. Virginia Moore says

    I need to send back a defective phone. I was sent the envelope but can I send it back through the Post Office?

    • Free Government Cell Phones says

      Under most circumstances you are not required to return a defective phone. But we strong recommend that you speak to your service provider’s customer service team.

  72. Nethanya says

    I finally made Assurance Wireless agree to replace my Unimax phone that has a virus, but they want me to pay for shipping of replacement phone now, even though I want to replace it due to THEIR fault. Can you please comment on this? Thank you

    • Free Government Cell Phones says

      We’d like to think that replacement phones should be absolutely free, but Assurance is actually doing more for you than we would have expected. They’re doing more than most of their competitors would do.

      • Nethanya says

        Thanks for sharing your opinion. Assurance is sending to US seniors Chinese phones with preinstalled irremovable Trojan virus on it. And now they want to charge money for shipping. They should and I hope will be sued for this.

      • Jononymous says

        Assurance is giving needy people devices with Chinese adware pre-installed on them, and then they have the audacity to ask those people to pay for replacements? (which will no doubt have the same malware)

        Yes, I’d say that they’re doing much more than their competitors in that regard…
        Pardon my sarcasm, but I’ve been working against their malware for several weeks now, and have found no recourse. I’m at the end of my rope with this problem.

        Speaking of recourse, where would people like Nethanya and I go to report Assurance for doing this?

        • Free Government Cell Phones says

          If you have evidence of this, it would make a great story, Jonony. Send us details.

          • Jononymous says

            Malwarebytes and others have done reporting on this.

            The gist of the problem is that the devices ship with their core apps, such as Settings and the Launcher, already compromised and with a backdoor open for adware to be installed. As far as I’m aware, they’re not trying to steal sensitive data like banking information, just hijacking the phones to show people ads. And probably lots of data harvesting to sell to advertisers.
            It’s my understanding that Assurance allows this to happen through negligence, but the more cynical part of me suspects that an under-the-table deal might have happened. This sort of smarmy behavior is typical for government contracting or really anything subsidized, unfortunately.

            I’m likely going to send in and sacrifice my device to Malwarebytes for analysis, because despite doing factory resets, it keeps getting re-infected and becomes totally unusable after a month or so. This is with normal use, not installing anything weird and only through the Google Play Store. I do not use the browser on this device, so that infection vector is out too.
            I’ll just bite the bullet as far as getting a phone plan, because this “service” is totally unacceptable to me.

            The adware has Chrome automatically opening dozens of spam tabs, apps installing themselves in secret, Google Play Store automatically opening on shady-looking app pages, and so on. And of course, the devices they send out are very under-powered, so having all that stuff going on at once makes it nigh-impossible to actually get anything done with them, especially for things like running virus scans or trying to navigate settings menus.
            The issue seems to be fairly well-known among its userbase, but sadly as the issue only affects poor people, no one will fight for us.

            Seeing as how the FCC oversees this program, I don’t think there’s actually anything to be done about it, even if I had “smoking gun” proof of Assurance’s involvement. They are likely just as complicit. I only ask if there’s a way to report this because I’m a fool and am holding out hope for justice.

            Thank you.

  73. norma crisco says

    i”m tring too get my friend that is in a nursing home a cell phone. and i filled out an app foe an assurance wireless phone. but they didnt give me an answer if she quafiied or not. and i was wounding if you could find out for me. her name is norma crisco and the last 4 of her social is 0148 qnd her address is (ADDRESS DELETED). this is my e-mail so you can send anything to me until we get her a phone get her a e-mail that you very much. *********@yahoo.com

  75. STEPHEN says

    MY ASSURANCE PHONE TURNS ITSEL ON AND IS DEAD WHEN I GO TO USE IT. CALLED ASSUANCE FOR REPLACEMENT. Its a free gov. phone , butt they told me to get a new phone i must PAY $25.00 FOR ANOTHER CRAPPY PHONE, SUPERVISOR WAS TO CALL ME BACK THEY NEVER CALLED MEEE BACK. THIS Company is a RIPOFF… CANT GET ANY RESPONSE FROM THEM. SO JUST VENTING TO YOU OTHERS WHO GET SCREWED BY THESE TYPE OF COMPNYS.

  76. Robert Wm. Astyk says

    For friendly, quality customer service you need not go to Assurance Wireless. You’d do better going into the bathroom, closing the door and shouting your frustrations into the toilet than trying to get some help from Assurance Wireless. I hate cell phones but have come to accept that they can be useful, sort of like a burglar when you want to get into your home and have lost your keys. I hate texting (wasn’t that what e-mail was for?) and watch movies on screens larger than an index card. However, I am homeless, old and have a variety of medical problems (As Bette Davis said, “Growing old ain’t for sissies!) so I have to dance with the devil cell phone. Several years ago (10/2015) when I got my first Assurance phone I went through weeks of frustrating and hellish back and forth until I got one that worked. The Assurance people weren’t especially helpful but I finally did get a working phone. Over a month ago I heard that I might be eligible to receive a smart phone, my old one being about as dumb and Luddite as I am, so I asked Assurance if I might up-grade to a jazzier phone. It took them several weeks but they finally said I could have a newer phone. Oh, joy! My new phone arrived on Wednesday, June 3, 2020. Since it came with no instruction manual I found the manual on-line and began the process of inserting the battery and charging the phone. Now the phone’s light says it’s charged. I take it off the charger and it’s a lump of dead metal, glass and plastic. Perusing the manual further I find that I need a “micro SD card” but I don’t have one. The manual says one is included but it’s nowhere unless “micro” means “invisible to the naked eye”. I call Assurance’s Customer Service figuring that this is easy. They will just replace the missing “micro SD card” sometime before Labor Day and I’ll have a new, smart working phone. Shows you how foolish I am! The very nice lady in nearby Bangalore, India (just 2 oceans away) assesses my problem and asks me to hold while she “researches my problem” and then cuts me off. Now, because I have had the unmitigated gall to question the authority of the all-powerful Assurance Wireless, my phone service on my old phone – which according to Assurance’s own literature is supposed to remain working until I activate my new phone – is cut off. I can no longer receive calls nor can I make calls without paying by credit card or making the call collect. Tell me, do you think that Assurance Wireless is accepting collect customer service calls? Nah-uh! So I head to my computer and begin sending rather testy messages to the Mae D. who got me my phone. She replies that their system tells her that the “micro SD card” is NOT included with the phone. I e-mail (that’s “old school texting”, right?) Mae D. again, rather more perturbed than I was the first time and tell her that the manual tells me one thing and she tells me the opposite. She answers, “We know how important maintaining your phone service is to you but, nope, Hell will freeze over before we send you an “accessory”. Like the thing that makes the phone work is an “accessory”? Now I’m really angry and not too worried about who knows it. I ask to speak with Mae D.’s supervisor so I get a message from Maria B. who tells me that Hell will freeze…etc. By now it’s Friday morning, June 5th. I have also heard from Myette C. (who know what horrors await me if I ever hear from Milli A. or Mitzi E!) I’m scheduled to go out for a doctor’s appointment in the afternoon. Since I don’t know when the doctor will actually see me or be done with me, I have set up my paratransit ride so that I have to call when I’m done. Did I mention that thanks to the good people at Assurance Wireless I do NOT have a working cell phone? It’s not too big a deal because the clinic staff will call for me, still it takes away one more bit of my independence. I start by demanding that they restore service on my old, dumb phone until I (not they) activate my new phone. But it’s what day? Friday! The last business day of the week. Do you think I’m going to get my phone service restored or even some mindless boilerplate reply? Oh, you must have gone through this before, smarty! You knew! Yes, it’s the Hell will freeze over first that I got. No response and my old phone and new are simply paperweights. So that is, to date, my experience with Assurance Wireless. Their customer service is the absolute best in the business as long as you never have to use it. I suggest that only bald people try their customer service to prevent much tearing out of hair.

    • Free Government Cell Phones says

      We’re not your service provider, so we don’t have any idea, Laura. Contact your service provider’s customer service team.

  79. lauren Grove says

    I have a free cell phone from assurance and it is showing some jap. .chin., characters and can not get english there ..How do you get in contact with assurance?

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone and you’ll be connected to your service provider’s customer service team.

    • Free Government Cell Phones says

      We urge our readers NOT to enroll at street events because they have been the scenes of so much fraud and abuse.

    • Free Government Cell Phones says

      Only your service provider can help you with that. This is an independent informational website, NOT a service provider.

  82. Maxine Evans says

    I was told by someone in your company that a free cell phone wasn’t available in my zip code area, which is 99037. Is this still true or not? Please let me know since I don’t have a cell phone and can’t afford to pay for the service or the phone at this time.

    Thank you,
    Maxine Evans

    • Free Government Cell Phones says

      No one in “our company” told you that, Maxine, because we are not a service provider. This is an independent informational website. If you want to find out what services are available in your zip code, visit EveryoneOn.org.

        • Free Government Cell Phones says

          You’ve come to the right place. All the information you need is right here on this website.

  83. Sharon Straw says

    I NEED A FREE PHONE N PLAN WHERE I DONT HAVE TO PAY ANYTHING. I HAD ONE 2 YRS AGO N IT WOULDNT CHARGE NO MORE N I DIDNT HAVE 5 DOLLARS TO GET ANOTHER ONE..I THNK O HAD IT WITH ASSURANCE WIRELESS. NAME SHARON STRAW. dob 3/9/66. pleez get back 2 me..610 713 ****

  84. Rudy says

    While back you had phones for sell would like that number is site where to buy one thank you

    • Free Government Cell Phones says

      We don’t think we’ve ever had an article that talked about phones for sale. Any readers want to correct us?

  86. Paul says

    After many years as an Assurance customer, one day I no longer had service. An automated voice informed me I no longer qualify for service even though my circumstances haven’t changed. I tried writing their customer service but got no reply. May I apply somewhere else immediately? Do I have to do anything to officially be an ex-customer? There’s no way to contact them right now.

  87. Thomas barnill says

    Can you tell me if there are any blocked numbers on my assurance wireless phone?calls or text?

    • Free Government Cell Phones says

      We cannot because we are not your service provider. Call 6-1-1 on your free government cell phone to be connected to your customer service team.

  88. Apryl Voner says

    How can I get email sent to my phone? It was (Phone Number)@vmobl.com, but that is not working. What should be used now?

    • Free Government Cell Phones says

      We readily admit that we are not experts on the technical aspects of cell phones, Apryl. Do a Google search for the make and model of your phone plus the words “user manual.” When you find the user Manuel, you should be able to took up the problem and solution. If not, contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

    • Free Government Cell Phones says

      Click around this website, Herman. It will tell you everything you need to know.

  90. Nethanya says

    BEWARE! They ship you Chinese knock off phones preloaded with a VIRUS in a SYSTEM APP that CAN NOT BE removed by anti-virus! This is a total SCAM that must be investigated by US authorities! I am going to report them, and you should TOO!

      • Nethanya says

        They’ve sent me two phones with the same virus. I’ve tried to troubleshoot with their technical support several times (full reset, etc.), and myself, to no avail. I have lots of screenshots, and I am still in possession of the second phone they sent me to prove it. I am pretty sure it is wide spread, they’re just taking advantage of the fact that older folks are not technically savvy. Please let me know if you’re interested in helping out to resolve this issue. Thanks

        • Free Government Cell Phones says

          Unfortunately, we receive so many reader problems every day that we just cannot help any individuals. We can give you information and a bit of advice, but there just aren’t enough hours in the day to help everyone solve their problems.

          • Nethanya says

            I’ll appreciate any information and advice.
            I am sure this is not only my problem. This a security SCAM that is being run right under the nose of the US government, subsidized by the US taxpayer money. As I see it, this is a very serious security issue, not just a random technical problem.
            Thank you

          • Nethanya says

            If you call paranoia a pre-installed Trojan virus in a System app on two Chinese knock off phones that can not be removed, then thanks for nothing.
            I’ll keep working on it, and I’ll have your replies on file. BTW, here is more on the topic:
            “Jen Bradley
            2 months ago (edited)
            ***********
            I have had 4 phones UMX U683CL’s since October. They are all pre installed with unremovable malware, now being investigated after I complained to enough places who could do something about it. Articles written today, have typo with wrong model as they put 686, should be 683. Assurance Wireless where I got it. Install Malwarebytes and you will find the malware. Bad news. I give it zero stars.”
            From:
            ***********

          • Free Government Cell Phones says

            We can’t allow you to post links, Nethanya. But we’ll post the rest of it.

        • Crystal says

          Nethanya; I am getting ready to rip someones head off at Assurance. I had that same problem as well as my phone not even functioning as a phone. It won’t ring for calls coming in, or the caller can’t even get connected at all, most of the time I can’t call out, or the phone will say it’s calling out but I hear no ring and then it disconnects, most of the time I can’t text, it says “service unavailable, and it won’t call me from the apartment call box down stairs, it goes straight to voicemail for the caller… wth? I just received the second phone after trying everything “TECH” said to do, and then yesterday they called to remind me to send the first phone back and it didn’t even ring! LOL! It went to voicemail! I want to take a hammer to it so they don’t send it to someome else again after “refurbishing” it. Xo(

          • lyn says

            Comment: China purposely gave us a NASTY virus..

            Answer: You’re just paranoid, dear.

            I can’t stop laughing.

  91. Barbara Ross says

    I keep getting letters from assurancewireless. It tells me that I will lose my service in 45 days if I. do’nt get my replacement phone. connected. After that the letter states that I need to get new2 account #’s and a lot. more!!! Listen, I can’t even turn on my replacement phone. Soooo I will send the phone. back to YOU. I have had it! I will solve this some other way. Your use to be customer

    • Free Government Cell Phones says

      We hate getting testy this early in the morning, but we are not your service provider. We didn’t send you a phone and wherever you send it, it won’t be to us. Contact your service provider. To repeat, CONTACT YOUR SERVICE PROVIDER.

  92. Terry m marquez says

    I locked myself out of my sim card on my phone please tell me how to unlock it

    • Free Government Cell Phones says

      That’s a question for your service provider’s customer service team, Terry.

  93. Bridget mandal says

    Capital my assurance wireless phone fell and cracked. It is no longer usable. I just went and got another assurance wireless phone just like it. I want to keep my phone number that was on my previous phone. They told me to go online to do it because things were slow down at this time. What website or how do I go about the procedure to keep my old number.

    • Free Government Cell Phones says

      If you got an identical make and model phone, we “think” you should be able to simply take the SIM card out of your original phone and install it in your new phone. But don’t take our word for it. We would strongly recommend that you contact your service provider’s customer service team.

    • Free Government Cell Phones says

      Visit your service provider’s website. It will offer some sort of “Recertify” or “How to Recertify” function.

  95. Donna Zappola says

    Please help me with my assurance phone, I received and my phone is still shut off.

    • Free Government Cell Phones says

      You need to speak to Assurance customer service, Israel. This is an independent informational website, NOT affiliated with any Lifeline company, so we cannot provide the help you need.

    • Free Government Cell Phones says

      Impossible to predict, Joshua. They are distributed randomly from the service provider’s stock of phones. The applicant before you may get one make and model, you may get a different make and model and the applicant after you may get still another make and model.

  98. Crystal says

    OMYGOSH! I feel for you FGCP.net!!!! Soooo many people don’t know what the hell they are doing! Nor do they know how to read! Kudos to you for having the patience you do and not allowing your heads to explode!

    ***Buyer Beware*** with Assurance Free phone plan! I don’t know it all phones they hand out suck, OR if it is the Carrier Reception. I live smack downtown it the “Best” Coverage area according to the map on their website. :o(
    I have the U683CL model. I have had it for close to a year. Since the beginning it has had issues:
    1. Seldom lets me call out.
    2. Seldom lets me receive calls.
    3. Won’t ring to let me know a call is coming in, and goes to voicemail! Then I get a chime notice to say there is a voicemail.
    4. Won’t let calls come in from the Call Box down stairs at the building I live in. So I can’t push a button and allow visitors in. The call also goes straight to voicemail. Same scenario, I have to listen to the message, then go downstairs myself to allow someone in.
    5. Often does not send texts out right away. Says “service unavailable”.
    6. Often does not let texts come in. Sometimes they don’t come in for hours and a few times, days!

    Customer Service…lolololol….. what a joke. I started emailing on 2/24/20. It took 5 days for a reply. Today is 3/10/20, and SEVERAL emails back and forth later, still nothing was resolved. They gave me a few different things to try doing on my phone. None fixed it. I finally called yesterday, luckily her English was good enough to have a conversation, but 30 minutes later is was a complete waste of time. They want you to have a second phone so you can talk to Tech. I don’t have a second phone, nor do I have access to a second phone. I asked her to just send me another phone as I AM still eligible for a replacement. She said Tech would have to issue it after I talk to them.
    So, absolutely nothing was accomplished after 15 days. I have to say I agree that they need to be called out if they are not providing the service they are being paid for by the government. There are plenty of other places that money can be used.

    • Free Government Cell Phones says

      Just read an article today — which we’ll be reposting in the next day or two — about a guy who submitted his paperwork 19 times before he problem was finally taken care of. (And thanks for the kind words.)

      • Crystal says

        FGCP.NET, Wowzers! That poor guy! My update: I called and demanded a new phone as I was still under warranty. They sent the same exact phone. It still won’t allow calls in!!!! In fact, they called the other day to remind me to return the first phone and it didn’t ring! It chimed and told me I had a voicemail. smh.

    • Free Government Cell Phones says

      We just checked with the USAC, the organization that governs the Lifeline free government cell phone program and it assures us that Assurance Wireless is still available in Kentucky. We’ll notify our readers if word comes through that this has changed.

  100. JohnBoy says

    Straight morons at ASW🥴, everybody’s got there own opinions but Im telling you it’s been something since I signed up. I’ve only used the service for around 2-3wks until a system update completely fried the phone or something since then I’ve sat on the phone with ASW for 30 minutes with a person who put me a fake return order in and after I got the real phone return setup finally, they’ve sent back once again why I have no idea I never even fuckin got to see it it just says FedEx return to shipper… straight f***ed up!

    • Free Government Cell Phones says

      We can’t help you track it because we are not your service provider, Melvin.

  102. Susanna Brooke says

    I received my Assurance cell on 2/11/20 & had Safelink for a few years prior, so wanted to give some info on my experience (as this is the INFORMATIONAL site I found Assurance through- thank you for all you do! I don’t know how you haven’t had a mental breakdown from all the comments asking you where their phones are, etc…not reading a thing and then assuming you are the cell company. You have the patience of a saint.)

    In 2012 I received my first Safelink phone which was not a smart or feature phone, but worked fine for texts & calls. They were good about adding minutes at the start of each month. I lost that phone in 2017, they sent me an Alcatel One Touch smart phone which was more than good enough as a literal free phone. However, the battery began degrading almost immediately. By 2018, the phone could NOT be used unless it was plugged into a charger, in the car included obviously. It would drain before your eyes at nearly 1% per second & even seemed to drain when the phone was turned OFF.
    The biggest problem I had with Safelink was the signal. My home is in a valley in the Eastern WV panhandle near the VA line & only US Cellular (and to a lesser extent- Verizon) receives service for the 2 miles surrounding my home. As I understood it, Safelink/Tracphone are on the Sprint/T-Mobile network. So the phone was useful for emergencies when driving but not a possibility as a standalone home phone. Because I had to drive a couple miles to get a signal was coupled with the battery issue, I had problems always making the monthly call or text but I DID ALWAYS get it done to continue service. When I started getting texts & emails that my service would be cancelled on 12/15/19 for “non-use” I drove up the road and called them on 12/12. I told them I had just used the phone a few days prior & didn’t understand why my phone use wasn’t registering. I was talking to Safelink ON their Safelink phone they kept saying I needed to use to avoid cancellation. I also inquired about the battery issue for the 3rd time. I was told the email threatening cancellation was automated, that I would not be canceled and I didn’t need to worry. I could also purchase a phone from them or go online for a new battery (which I’d decided to do, as I was unaware of any Lifeline company that would have coverage at my home).
    Sure enough, on December 15th, my service was canceled for not using it once every 30 days (I’d also sent & received more than a dozen texts in every month leading up to cancellation). I called Safelink to ask what happened, and in the end they apologized for inconvenience and told me I’d need to reapply. I know you need to be completely canceled from one Lifeline provider before applying for another, so I took this opportunity to see what else was out there.
    This is when I found your website. Apparently quite a few cell companies have taken on the Lifeline program in WV since I first enrolled 8 years ago. Your site made it super easy to choose my state and click through all the different cell companies offering a Lifeline cell phone and compare packages (how many free minutes, texts, how much data) as well as which types of phones each company sends out (in the majority of cases).
    As expected, most companies didn’t have reliable coverage at my home. However, Assurance’s map was promising showing 4G talk, text & data right over my house & surrounding. They’re on the Virgin Mobile network, and in my experience the signal is gone once you turn down my road. Still, I didn’t have service at my house with Safelink and their phone had become unusable so I had nothing to lose. I filled out the application and hit a wall when it said I needed to apply to some National Database for Lifeline (which is understandable, but I would’ve thought I’d be on it after 8 years of Safelink). Assurance said that if I qualified on this national Database (link to that application provided) I would automatically be approved for Assurance and they’d send a phone out. I qualified for the national DB within minutes but was skeptical it would be that easy. Sure enough, 5 days later I received a letter from Assurance saying my new phone would be arriving in 5-10 days. One week later my “ANS UL51″ smart phone arrived. I’ve never heard of this kind of phone, but the screen is 5”, it has 8GB internal storage & SD card slot, runs smooth without noticeable lag and the battery (removable) actually seems to work as intended! It’s much nicer than the Alcatel phone I was sent by Safelink (though that was 2017, maybe their phones have improved). For a free phone, I’m impressed.
    Here’s the really amazing part: I have service INSIDE MY HOME! Now, admittedly, it is NOT 4G in fact it’s really low at only 1 or 2 “x”, but that is more than enough for placing & receiving both calls & texts, if I sit the phone in the window the signal strengthens further. It attaches to WiFi for internet purposes. I really can’t believe I have a free Lifeline phone, a nice one, and it works in my home. Cellular service here has been a struggle since I moved here in 2009.
    I logged in easily to my account to view my used minutes & data and was further impressed that their info is accurate and easy to navigate.

    I didn’t intend this to be so long. When researching companies I noticed many had asked what types of phones etc and thought my experience might help others. Mostly I wanted to thank YOU for all your work and effort on this amazing website. Without it, I would likely have reapplied to Safelink, bought a battery from eBay, and still struggled while only being able to actually use the phone when I’m away from home. I did not know “Assurance” or the majority of Lifeline companies even existed.

    Thank you.

    • Free Government Cell Phones says

      Thanks, Mom. But you really need to stop writing these long comments pretending to be someone named Susanna.

      • Susanna Brooke says

        LOL. I appreciate you. Know that your work and exceptionally restrained sarcasm( regarding visitors that don’t read a thing before commenting) does not go unnoticed by everyone that utilizes your website:)

  103. Gloria Blount says

    I would like to know how i will get a free cell phone? I want to let u know that i am deaf person and disability too. I am on disable too. Pls will let me know real soon. I will be look forward to hear from u..

    • Free Government Cell Phones says

      All the information you need is right here on this website, Gloria. All you need to do is click around. If we were you, we’d start with all the subjects shown in the navigation bar up toward the top of the page.

  104. Miguel Negron says

    I felt an application for a free phone,about two weeks ago,but I receive answer at all. Will you answer me if eligible or not. Please? I got a phone but their to expensive for me. I on Social Security, medicare,and Mass health,programs. Thanks you. Miguel A. Negron.

    • Free Government Cell Phones says

      We can’t do anything to help you because we are NOT your service provider. You need to contact them directly.

  106. Marla J. Roach says

    I have heard that the free cell phones are being used by authorities and officials to keep track of all the low income, homeless, and anyone else if interested ,of their whereabouts and Incase they need to control people on low income, etc. It sounds like a paranoid, “put on a tin-foil hat” kinda thinking!! Is there any truth to this statement? What is the sudden reason for the government giving free phones and service to do many people? Just asking, no worries. Thank you!

    • Free Government Cell Phones says

      Complete tin foil hat territory, Maria. You have nothing to worry about.

    • Free Government Cell Phones says

      Impossible for us to do that, Terri, because we are not your service provider. Contact your service provider’s customer service team.

  108. Robert Knuckles says

    I have lost my phone and some else is using my phone can you turn it off because I want to get another assurace wireless cell phone.

    • Free Government Cell Phones says

      We can’t turn it off because we are not your service provider. We are not anyone’s service provider. This is an independent informational website. Contact your service provider’s customer service team.

  109. TOM WYLEY says

    Customer Service is in the Philippines or Mexico…..NO NUMBER FOR A US REP……They show addresses as PO BOXES ONLY…..NO U.S. or AMERICAN CONTACTS……..BUT SOMEONE IN U.S. IS GETTING RICH !!!!

  110. Mr G. says

    FREE IS NOT ALWAYS THE BEST !!!!
    TO ALL CONCERNED …… ASSURANCE WIRELESS has been the WORST Cell Phone Provider
    I have ever experienced in the last 30 years…..BAR NONE !!!!

    Their telephones are GARBAGE….. CURRENT Phone UMXU683CL

    I have had 4 of these phones in the last 5 months…… ALL of them were POOR Quality
    telephones……speakers poor, microphones poor……BATTERIES very poor……
    I would charge phone at bedtime and it would be fully charged in morning…….
    even if I did not use it at all that day , it would be dead before I went to bed…..

    Phone 1 ) battery would get so hot when charging it would be too hot to touch….
    Phone 2 ) phone key pad died and was un-usable
    Phone 3) phone would not allow me to type from the keyboard……when trying to type in
    contacts name when trying to text someone…..It kept wanted me to use the
    Google voice recognition function …..BUT it would not acknowledge any voice….
    Phone 4) speaker is poor to where I have to shout into the phone for people to hear my
    conversation

    IF YOU HAVE THE FREE PHONE PLAN……They will only send you ONE MODEL PHONE…..

    I REQUESTED A DIFFERENT MODEL OR MANUFACTURER of phone……BUT THEY SAY
    THEY ONLY HAVE THE ONE MODEL TO SEND YOU AS A FREEBIE….
    (THOUGH THEY SHOW MANY DIFFERENT MODELS ON THEIR WEBSITE)…….
    THEY TELL YOU YOU CAN PURCHASE A BETTER PHONE FROM THEM AT YOUR COST !!!

    PHONE TRANSMISSION SERVICE is VERY POOR…….
    I have called Customer service at least a dozen times and I keep getting told
    that they are working on a tower or something and it should better the next day or so….

    Calls keep getting dropped due to loosing signal…..

    ALL CUSTOMER SERVICE CALLS are handled in the Philippines or Mexico if you speak spanish…..
    I have used them both unfortunately…..

    THE PHILIPPINES CALL CENTER IS THE WORST SERVICE of ALL !!!! MOST of them are not truly
    understandable when the are speaking english…..and they are reading from a scripted
    text and cannot think or perform OUTSIDE THE BOX…..
    ISN’T ENGLISH ONE OF THEIR LANGUAGES ???

    ALL INFO REGARDING ASSURANCE WIRELESS ONLY SHOW U.S. post office boxes

    at several locations in the U.S. , >>>>> BUT NO PHYSICAL ADDRESS WHERE YOU
    CAN OBTAIN A PHONE NUMBER FOR ……I EVEN CALLED AND TALKED TO THE POST-MASTER
    at one of the cities that that show a P.O. BOX for ……HE TOLD ME THERE IS
    NO PHYSICAL ADDRESS foo them for the cities that they show online , and that
    some contracted company only picks up the mail ……and at his location he said
    that they stopped using and paying for the three P.O Boxes that they were using …..
    and GET THIS…..
    ASSURANCE IS STILL USING AT LEAST TWO OF THOSE P.O. BOXES CURRENT FOR THEIR
    CUSTOMER APPLICATIONS …….
    I EVEN CALLED LIFELINE AND VOICED MY PROBLEMS and was told to seek the
    state office that handle

    IF YOU ARE HAVING PROBLEMS WITH THEM…NOTIFY YOUR STATE ATTORNEY GENERALS OFFICES ,
    STATE CONSUMER ADVOCATE OFFICES OR ANY STATE BODY THAT OVERSEES THE FUNDING TO ASSURANCE
    WIRELESS FOR THEIR SERVICE ……COMPLAIN TO THOSE IN YOUR STATES WHO PAY OUT OUT TAX DOLLARS
    TO THIS COMPANY AND THEIR POOR SERVICES AND THEIR OUTSOURCING…..

    FLORIDA ASSURANCE CUSTOMER…..

    • Free Government Cell Phones says

      Yeah, we get it, Mr G. You’re unhappy. But is there any reason to leave the same long, convoluted comment three separate times? We’re only running it once.

    • Memie says

      Wow Mr G., You are the type to walk into an emergency food pantry and complain about the kind of soup they give you while pushing all of the Filipino and Mexican babies to the ground in front of you! And 30 years of service?!?! I have a feeling there was nothing wrong with any of those phones and it was just you….all you. WOW, just WOW, smh…

  111. Bob hunt says

    Don’t know about all their phones, but the UMX phone i have came pre installed with maleware. Could not get rid of since they are system files. Malwarebytes reports Android/PUP.Riskware.Autoins.Fota is a pre-installed system app. Android/PUP.Riskware.Autoins.Fota can potentially auto install malware like Android/Trojan.Guerrilla, and Android/Trojan.HiddenAds.

  112. Meredith Schoen says

    I never received a phone the last time I orddered one I am trying to re activate my service.

  113. Mary Miller says

    How long does it usually take to get Assurance Wireless telephone back after you’ve been approved

    • Free Government Cell Phones says

      Most Lifeline companies say it will take two weeks or so, but readers have said it often takes three or four weeks or even longer.

      • janette says

        i don’t understand, why the free phones, have to take s long. its too much,. for me I have been waiting already for a phone, for almost two weeks now. they keep on sending these pink envolopes , already send out the first one. their screwing up my infor.

  115. Katherine Street says

    My phone was stolen and I don’t remember who my service provider is and I want to suspend the phone

  116. Kameda Bryant says

    Was in the hospital with my mother. Receive sectio 8 no car are phone service. How do I reactivate my account, can my phone be reactivate. Got a replacement phone from you company, made a mistake and wash my other phone please help. I want to sign up with your company again.

    • Free Government Cell Phones says

      Let us repeat our standard answer to this kind of question: Please do NOT enroll at a street event, Larissa. It’s much safer for you to enroll online or by phone.

    • Free Government Cell Phones says

      Impossible for us to know the answer to your question because we are NOT your service provider, Jasmine.

  120. Gary Garcia says

    I’m having trouble applying for your free phone could I get an application sent to me to fill out

  121. Diana Narvaez says

    I have not gotten any service from assura ce wireless since i came to Puerto Rico for a vacation. No internet or driving

    • Free Government Cell Phones says

      Have you checked with the Assurance customer service team to find out what the issue is?

      • Susan murray says

        I Susan Murray did not get my cell phone yet did apply for it in September 2019 please contact me at 508-926-**** thank you Susan murray

        • Free Government Cell Phones says

          We are NOT Assurance, Susan. This is an independent informational website, so you need to contact your service provider directly.

  123. Patti Hellman says

    Two months age i had gotten a replacement phone when i was in the hospital and i liked it because my other phone got broke and i got a replacement one and after i got out of the hospital it was stolen two days later so i was wondering if i am able to get a new one again if i can

    • Free Government Cell Phones says

      You’ll need to contact Assurance customer service, Patti, but we assume you’ll need to pay for a second replacement phone.

    • Ranada Harper says

      How do i get the free goverment issued phone called ) assurance wireless virgin mobile)?! I need to apply on line some how but cant get applications!

  125. Silvia says

    To whom it may concern the account i have with you has stopped working can you let me know why.

    • Free Government Cell Phones says

      You don’t have an account with us, Silvia. This is an independent informational website. You need to contact your service provider directly.

  126. JUAN MARTINEZ says

    The smart phone ans model ul40 that i got from assurance wireless keeps going out of function every other day and have to factory reset .I have tried to reach the vendor several times with no avail .I don,t know if im the only one with this problem or theres an epidemic of bad functioning phones out there that nobody cares to fix since they are free… just saying.

    • E R says

      You are certainly not alone. I suppose the general feeling is that these are free, government-provided phones, so what the hell. The UL40 is a notoriously bad phone (which is why they got them so cheap). Always failing, and never designed to have very many apps on it. Even Messaging fails some of the time. Google shuts down. Yeah, it’s pretty awful. Don’t add anything like banking apps or Uber to it. Just can’t handle it. But there’s even more reason not to trust Virgin Mobile (now Sprint) UL40s which is my current complaint. BTW, when you receive a faulty one, they will replace it with another refurbished one. That’s a spin at the ol’ wheel-of-fortune, too.

      Inside the system app Wireless Update is an app (Autoins.fota.ins) that enables the phone to spit out ads and offers to download stuff loaded with adware – maybe even malware. In some cases, the app downloads without your approval and you have to go into Settings and remove it.The anti-viral programs see Autoins.fota.ins but can’t touch it as it is embedded in a system app. It ships from the factory that way. I’m told but I have no proof that they allow China to do this in order to help pay for the Lifeline service. Those ads spring up at the most inopportune time like when you want to answer the ringing phone and lose the screen to do so replaced by screen ads and offers to download. Nice. But there may be something even nefarious in that embedded app – like tracking info or key tracing. I am willing to bet this phone is a security fail. Don’t ever do banking on it or input any passwords you wouldn’t want someone else to know. Assurance tells me to reset the phone and it will be taken care of – which is incorrect. It will reload Wireless Update which has the adware and you are back where you started. Assurance Wireless isn’t very forthcoming with good answers. It’s why I’m taking this to the Public Utilities Commission.

    • Patricia Hoffmaster says

      I got a phone too with defective battery. Could not take off charger, or it would die. All that happened was they kept wanting me to BuY a new phone (which seems scammish -purposely send defect so u have to buy)… It mostly sat here unused when I got sick if it always dieing. I let me service expire and even then took the 3-4 months to actually turn it off. Now I have nothing.

      • Free Government Cell Phones says

        Try enrolling with a different company, Patricia. It sounds like you probably qualify.

    • Free Government Cell Phones says

      You need to go through the actual enrollment process, Sharon. Contact the company using the information we provide in the article above.

  128. Dawn Williams says

    My puk is block my name is DawnWilliams my number is 225-312-**** my phone is blocked. it stated the Puk code is locked??

  129. Meri says

    This problem has been going on for several weeks. In July I added monies to my account as I was out of minutes. A couple days later, I called Assurance to confirm my monies would be carried over to August. The rep I spoke with asked how I liked the service and was I satisfied. I told him I was happy with the service but the phone I received has problems: dropping calls, can’t receive or send photos, text messages don’t download, can’t access internet etc. The rep apologized and said would send new phone would call back on Aug 1 with tracking information. I never received a call back.

    Fast forward to August 3, I called again, rep said, no record of new phone request, but phone was sent July 23. I checked records, July 23 2018 the phone I now have was sent. Requested supervisor, talked with Frank, explained situation said will get new phone ordered and sent with no charge, will send ref # and tracking number to my personal email the following day, August 4.

    August 4, no email received.

    August 5 2019 11am MDT got rep explained situation said will escalate I should have a cb in 15 minutes. No call back.

    11:37am I called and requested to be put in contact with US rep, rep refused and hung up.

    11:39am I called back, once again asked for a US rep, cs rep argued and put me on hold with Sprint musak.

    11:51am Rep back. I explained voicemail issue and wanted refund of 40 minutes on vm as phone doesn’t always disconnect. More argument over how to use voicemail (vm). (I am technically savvy and don’t need this repeatedly explained to me.) Once again I requested US rep, again put on hold.

    11:59am rep back, not listening to what I am saying, again requested supervisor. Put on hold again.

    12:04pm Rep again explaining minutes. Once again I said I understand how minutes work and requested supervisor. On hold again.

    12:08pm Rae (claimed to be a supervisor) on the phone, I explained AGAIN and was put on hold.

    12:13pm Rae, said phone activated 8/1/2019…I said no, “This phone activated 2018…last year.” On hold again.

    12:20pm I explained to Rae AGAIN all the phone problems and how I have been lied to several times. I requested a senior supervisor.

    12:37pm Got supervisor, before I could explain, the call hung up.

    12:38pm I called back got disconnected in the IVR.

    12:39pm I called back again, got CS rep Shane, explained AGAIN, asked for super and was put on hold AGAIN.

    12:49pm Rep now saying she is in the US (outright lie) and trying to sell me a replacement phone as this phone (UL 40) is out of warranty. I requested supervisor and was put on hold AGAIN.

    12:55pm TT Gabriel, (id’d himself as a supervisor) same story, explaining vm minutes. Again, I said I understand and this is only a symptom of the problem which is the phone itself. I asked for a phone number for the US and a senior supervisor. Put on hold but line not muted, I could hear background conversations in Hindi.

    1:08pm Gabriel says sending to escalation department and refused to get senior supervisor on the phone, refused US phone number. I insisted on a senior supervisor. ON HOLD AGAIN.

    1:19pm TT Aaron, who claims to be a supervisor, at least he had read through the file on the problems. He refused US rep or phone number. I said, “I’m tired of being lied to, mis-led, BS’d, etc. I’ve been on the phone with Assurance for 2 hours and 20 minutes trying to get this situation resolved. Been disconnected, lied to, hung up on, and am tired of the BS being slung at me.”

    What I received in return is a lot of platitudes. I worked for 25 years in a call center for Citibank in Albuquerque, New Mexico. I know how these things work. I understand auto-dialers and IVR’s. Your outsourced group, I presume, in India has MAJOR language and training problems. They lack business acumen, morals and values. The quality of service is so subpar; I personally would be ashamed to say I work there.

    2PM I do have a confirmation number for a new phone: 248630634 and a reference number 181768 ****. Whether or not a replacement phone will be sent remains to be seen.

  130. Deborah Stanger says

    Phones have so many glitches, don’t get my calls or messages and customer service is terrible. I’m on my fourth phone (returned three) and this one keeps changing my notification settings for my texts and phone settings shutting them off every couple of days. I am missing important communication constantly because of this. I have to keep going back and turning notifications back on!
    Customer service is terrible!!!!!

  131. Christopher Williams says

    I would like to be a master agent for Assurance wireless. How do I contact there Corp office

    • Free Government Cell Phones says

      Call customer service at 6-1-1 and ask them for corporate contact info.

      • Jay says

        Do you know what is required to be a master agent? (I know your not assurance wireless”

  132. Melvin W Cunningham says

    Hi. I’m Melvin Cunningham I have universal service administrative co.lifeline service and I am trying to see if I could switch my service over to assurance wirless please thank you

    • Free Government Cell Phones says

      We’re pretty damn confident that you can make that switch, Melvin, but not here on this website. You need to contact the company directly using the contact info we provide on this page.

  133. Meagan Tweedy says

    How can I find out the model of my phone so I can get a phone case for it? I have searched everywhere for a phone case, and for the model/type of phone I have, and can’t find either one of them anywhere!! Help, please!!

    • Free Government Cell Phones says

      Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone. They should be able to tell you what make and model they gave you.

  134. deborah starman says

    I am having an extremely hard time working with Assurance Wireless to re-certify my Lifeline. I can’t understand the people I talk to at Assurance as they have very thick accents. I’ve been trying for 2 months and FINALLY today I talk to Lifeline and they got the problem worked out but I had to have Assurance send me the forms I needed to reapply with Lifeline online. When I called Assurance, the person was very unknowledgeable and as I was trying to explain to her for the umpteenth time what I needed, my phone went dead and I couldn’t make any more calls on my cellphone. I thought she hung up on me but when I called them back, they said my phone service was shut off and I had to call from another phone. When I finally got in touch with someone they said my phone was reported lost or stolen. I want to file a complaint about them and find out who I can talk to to get my problem resolved.

  135. Radcliffe gray says

    I report my phone lost and I cal 2times and yu guys cut the phone off

    • Free Government Cell Phones says

      We didn’t cut your phone off. Your service provider cut your phone off. Contact that company’s customer service team.

  136. Anthony Chamberlain says

    Is there a store or building i can go to in person to pick up a phone and service in pwrson instead of online?

    • Free Government Cell Phones says

      It depends on which state you live in and which service provider you enroll with, Anthony. Most of the free government cell phone companies do not offer brick-and-mortar stores, but you can check your service provider’s website to see if it does.

  137. Providencia Olan says

    Can you guys switch me back to assurance wireless from safe link wireless.i made a big mistake.and get my old phone number back too. I really want my service back from assurance wireless . I can’t wait ninety days to get my service back.please help me out please.

    • Free Government Cell Phones says

      We can’t switch you back, but you can switch yourself back. Just follow the same process you followed when you made the first switch.

    • Free Government Cell Phones says

      How long has it been, Irene. Most companies say it will take two weeks or so, but many readers have told us it takes three or four weeks or even longer. Have you check with Assurance to determine your current status?

  139. Danny says

    My cousin has seasirs and this is her phone not used in a year prob now sim says moc locked I think and she needs it I got a 5 doller top up but didn’t work what do I do?

    • Free Government Cell Phones says

      If the phone hasn’t been used in a year, it was undoubtedly cancelled long ago. That being the case, we’re not sure how you managed to top it up. You need to enroll in one of the plans in your state (Assurance or any other company that offers plans). Here’s where you can find details on all of them:

      https://www.freegovernmentcellphones.net/states

  140. tilda l martin says

    My name is Tilda Martin.orginally had tracphone thru safelink.. It was a free phone.I qualified because I receive a medicaid.card. that phone was destroyed in a car accident. They told me my phone was no longer available and that i must purchase a phone from amazon or dollar general. I tried for a week to get them to understand what happened. when i finally did get them to understand, I cant get service at my home.I live ten miles west of Rainelle and ten miles east of rt 60.Can you switch my service from safelink to your company?

    • Free Government Cell Phones says

      We are not Assurance, Tilda. This is an independent informational website. You’ll need to contact Assurance customer service directly.

  141. Virginia Ellis says

    I want to switch from safelink to assurance. How do I go about doing that?? I also need another phone with assurance. The one I have from safelink is bad and I don’t like safelink service anymore. I qualify because I am on food stamps

    • Free Government Cell Phones says

      Jeez, we’re getting tired to giving this answer. The Assurance website requires you to plug in your zip code to find out how many minutes, texts and how much data is provided. It varies by state.

  143. Devi says

    This program outside of CA is now seemingly only offering 350 minutes per month. Probably the worst of any available Lifeline phones.

    • Free Government Cell Phones says

      Not sure what you’re looking at, Devi, but we checked the plan offered here in Texas and Assurance offers a plan with unlimited voice, unlimited texts and 2GB data.

      • Marie says

        I checked for Ohio, and the current offering is 2gb, unlimited texts, but only 350 minutes.

        • Free Government Cell Phones says

          As if says on virtually all of the free government cell phone company websites, “Plans may vary by state.”

          • Stephen P. says

            It says on this page, “If you qualify for an Assurance Wireless government phone, and REQUIREMENTS vary from state to state, you WILL get a free Android smartphone, unlimited talk and unlimited text messages plus 2GB of data at absolutely no cost.” (extra formatting obviously added by me). Then there’s a metaphorical asterisk that California has a different thing going on. Otherwise, the page is basically telling people, or at the very least heavily implying, that in all the states listed at the top that aren’t California, offer unlimited talk and unlimited text messages plus 2GB of data at absolutely no cost.

          • Free Government Cell Phones says

            Here’s an idea, Stephen. Start your own website that reports on 25 Lifeline companies and their constantly-changing plans in all 50 states, Washington DC, and Puerto Rico. We’re confident you’d do a bang-up job.

          • Steven says

            Wow. Could the representative that responded to this as well as a few other questions seen. Possibly have any more sarcasm oozing from them?? In regards to this query, you tell Stephen to start his own website to keep track of, and report, the “ever-changing” lifeline service plans varying by state. That he’d do a “bang up job” your sure. When in reality that’s exactly what your website [then correlating to you, the rep] is here for. So if you do not like the work, get to frustrated from the questions, or just flat out can NOT act in a morally and professional mannor. It’s possibly time you make your return to ‘Waste Managment Service’s’! Considering your comments/replies are what I’d consider a garbage truck man to throw in his truck! Trash!

          • Free Government Cell Phones says

            And perhaps you could visit the website that Stephen starts.

  144. adrienne says

    hi i just tried to summit my info and it said i needed to go to lifeline or something what do i need to do

    • Free Government Cell Phones says

      We have no way of knowing what that message meant because we are not your service provider, Adrienne. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone or by using the info in the article above.

  145. George Johnson says

    I want to cancel anything that I may have applied for with your company.Please cancel my application,,, thank you,,, George Johnson

    • Free Government Cell Phones says

      You didn’t apply for anything with us, George, because we are NOT Assurance. You need to contact that company’s customer service team directly, not through us.

    • Free Government Cell Phones says

      Contact contact service service provider provider. You’re welcome.

  147. Renee Black says

    I have applied several times and I never hear back. I have sent all the paper work three times now. What is the problem?

    • Free Government Cell Phones says

      No way for us to know the problem because we are not affiliated with Assurance in any way. However, if the service you’re “receiving” is this bad, you may want to enroll with a different company. Here’s where you can find all the free government cell phone plans offered in your state:

      https://www.freegovernmentcellphones.net/states

  148. Augustis Hood says

    How long does it take to receive your phone after you have done everything else.

    • Free Government Cell Phones says

      Most Lifeline companies say it will take a couple weeks, but our readers tell us if often takes three or four weeks or even longer. As our old grannie used to say, “Patience is a virtue.”

  149. michael shaw says

    i worked my entire life nearly killed myself doing it—-now in past 6 years my epilepsy has gone crazy—i have had a widow maker heart attack. back surgery,shoulder surgery and now spine is a mess heart is damaged and weak—–i have had safelink for 5 yrs and now they are cancelling me because i do not have medicaid–wtf i live on disability and piss poor broke —i see drug addicts people who live offf welfare with 1,000 dollar iphones and yet all the money i paid in over years now that i am disabled i do not qualify for a phone—-my wife works at her 2 s**t paying jobs jobs we are always broke yet keep trying —you f**king people disgust me you will give these phones to illegals and welfare people who live off the system yet somebody who worked their entire life and whos body has finally given out from the strain gets s**t on its f**king disgusting—–

  150. Ernie says

    Can you please give me a phone number or location for free phone in Fresno .ca.
    Thank you

    • Free Government Cell Phones says

      We’ve said this about a thousand times, but’s always worth repeating. We urge our readers NOT to enroll at street events because they have been the scenes of far too much fraud and abuse.

  152. Frances J viesca says

    My name is Frances viesca I got a assurance wireless virgin mobile phone at the food bank on liberty street in Cincinnati Ohio the agent who issued me the phone put in a wrong date of birth and social security number I showed her all my information I’m on ssi disability my phone she gave me doesn’t work the number is 513 587 ****. My email is *******@gmail.com its against and a violation of my civil rights for a government agent to tamper with fraudulent information against my personal information. That I entrusted to the agent for the agent to falsify and lie about my information by putting in wrong date of birth and wrong social security numbers ! I’m a 61 year old women with a chronic death illness . shame on you for depriving me of a FREE PHONE READ GALATIONS 6:7 !

    • Tom says

      Hi Frances Viesca You can do two things Contact assurance wireless who is your lifeline provider and give them to correct the information or you can just go back to the Food Bank and find a Rep. from assurance wireless and request a working phone with your correct information.

  153. m says

    I wouldn’t call assurances “free phone” a phone. They send out the ANS phone which is truly a piece of junk. You’d do better with a toy phone out of a .25 cent gumball machine. You are constantly having to send the phone in for repairs, which means you are usually without a phone. If you are lucky you’ll end up with with 10 Days use out of 30!!!!!!!

    • Mark says

      I agree i am currently haveing the same proplem , except without the use of my phone i can not contact the company for the information i need to even get a replacement . without the phone functioning i am depending on emails and have sent several to the departments the give for proplem phones and have NO responses. i am currently in a shelter and looking for work with no way for employers to contact me .Could someone PLEASE help me ?

      • Free Government Cell Phones says

        Can you borrow someone else’s phone? Does the shelter have a phone for its residents?

      • Tom says

        It maybe easier just to go with a new provider try contacting the food stamp office near you go in person there is a rep a lot of the time there. If not perhaps one of the workers can help you.

    • Free Government Cell Phones says

      Speak to your service provider’s customer service team, Evette. Give them a call.

  155. Carol Grant says

    I’m an Assurance Wireless field agent. A customer service representative told me I could download a paper application for a customer but I don’t see a link for that. Please send one to my email address.

    • Free Government Cell Phones says

      We’re not Assurance, Carol, so we don’t have access to their internal documents. How about if you contact your supervisor?

  156. Liane says

    I have an Obama phone and am about to start freelancing again. Is it true that I cannot use my phone to talk to clients?

    • Free Government Cell Phones says

      Then you need to contact Assurance, Sheila. We are not affiliated with that nor any other free government cell phone company.

  158. Marice says

    I am on the Safelink lifeline program. I realize it is a free program but how do you file a complaint about the customer service or lack there of on the company? The employees are rude and talk to you as if you are stupid. They lie about your account or just don’t answer question at all. its like they know they do not need to respect you as a customer. Please advise.

  159. Thomas Alexander Ross Jr says

    I have file and application in March 25,2019and it was sent in.
    Name: Thomas A Ross Jr
    Baltimore Md. 21205
    I was asking have a phone been sent to this address yet?
    Was I approve for the phone?

    • Free Government Cell Phones says

      We can’t answer your question because we are not Assurance Wireless. You need to contact that company’s customer service team.

  160. Mr. Fuck Tard says

    THANKS ALOT!

    How am I suppose to tell John I’ll be late for work.
    He was expecting his free five dollar blowjob hours ago.
    Now that i have to walk cuz I can’t phone for a free government taxi…Probably not gunna make it over to my dealer’s house before he passes out either.
    You destroyed my day with not giving me a phone.

    BTW… I’m gay so I really thought that meant I qualify for everything

    • Free Government Cell Phones says

      We HATE to censor readers’ comments but this one is so far over the top that we seriously considered it. Instead we decided to run it exactly as it was written just so you can see what kind of lunatics are out there.

      • youwildman says

        Who ever you are moderating this board and answering questions; you so totally rock. You should have been a chef. You’re making me feel at home here. That one where the agent was asking you where to download an internal .doc. was def Top 10 material and it would not surprise me if you’ve gotten questions like that from .gov people and had to explain to them their own program. Too funny! You are def under-paid. Keep smiling! .

        • Free Government Cell Phones says

          In the words of Abraham Lincoln, “If we didn’t laugh, we’d cry.”

      • youwildman says

        “I’d be more than happy to help you with that form. Just give me your supervisor’s name and email address and I will tell them what it is you need and where to find it and you.”

    • Disabled Female Elderly says

      It truly amazes me that you don’t qualify for a government cell phone with such a ghetto mouth. I wish I could fly so high above the rest. Need a taxi? I’ll give you a ride.

  161. Angelina says

    The application page won’t click the accept terms button and I keep having to redo app!

    • SAMANTHA LYNNE DAVIS says

      I JUST WANTED TO SAY THAT SOME OF THESE PHONE COMPANIES THAT OFFER THE FREE GOVERMENT CELL PHONE DEAL IS CRAPPY,I MEAN BAD CRAPPY,CAUSE THEIR SMARTPHONES ARE BIG PIECES OF REFURBISHED BALLS OF SCRAPMETAL. CAN YOU GO TO JAIL FOR HAVING MORE THAN ONE GOVERMENT CELL PHONE?

      • Free Government Cell Phones says

        If, for example, you had two, you wouldn’t go to jail. When you eventually got snared by the National Lifeline Assistance Database, one or both of your accounts would be cancelled. However, there are people who are so fraudulent that they have dozens or even hundreds of the phones. We hope they have been prosecuted and jailed.

      • Gavin T says

        Ya because you should have a free smartphone in the first place… no you should have a free phone that lets you dial, and tap text via numbers. Why is it you think you should get what other people have to work their asses off to pay for, people who live paycheck to paycheck, but don’t qualify for these programs? What do you want… an iphone X? I have to pay for your shit when I can’t afford my own, only for you to come on here and whine about the “quality” of something that you don’t deserve – not that you don’t deserve a phone -you deserve a way to communicate – you don’t deserve a smartphone. There is a difference.

        • youwildman says

          Gavin, do you mind posting a link to where I can get the free iphone X? Thanks bud!

    • Free Government Cell Phones says

      Congratulations, Kenika. Hope it turns out to be a wonderful experience for you.

  163. Ann R. Bullock says

    I am asking on behalf of my 62 year old homeless son. He wants to know when he will get a replacement phone. His name is Kenneth Conrad.

    • Free Government Cell Phones says

      Only Assurance can answer that question, Ann. We are not Assurance. This is an independent informational website.

  164. Scott Lambert says

    Would I be able to come back to yous even though I don’t have the cell phone from yous because I went to q-link and I don’t like their service at all but also by coming back would I still be able to get another phone

    • Free Government Cell Phones says

      We are not Assurance. This is an independent informational website. However, the rules of the free government cell phone program say that you can switch service providers every 60 days. Each time you switch, the new company will send you a new smartphone that is compatible with its cell network.

  165. Gloria says

    Hi my phone is not working i have smartphone no service . i ilike to have another free government phone thank you

    • Free Government Cell Phones says

      We are not Assurance, Gloria. This is an independent informational website, so you need to contact Assurance customer service.

      • youwildman says

        Not top 10 but def Top 25 or so. Once a guy told me his PC kept freezing-up and telling him to hit the any Key and he had looked and looked and even bought a new keyboard “But for the life if me I cannot find any ‘any’ key.”

  166. Wilma j markwith says

    I am below poverty level I cannot verify my income because I do not have any can I si
    Till qualify for a free phone I need some way to comuicate…
    I am on SNIP a and can prove it with my card

    • Free Government Cell Phones says

      You’ve stumbled upon on of the biggest problems in the free government cell phone program — people who have zero income have no way to prove they have no income. The USAC says it is aware of this problem and “working” on a solution.

    • Free Government Cell Phones says

      We’re not Assurance, so we cannot answer your question, Debra. Contact that service provider directly to get the answer to your question.

  168. Monique DuPree says

    Hello,

    I work for a non-profit agency who secures work for people with disabilities. Must of the people we serve receive SSI. Would it be possible to have a representative from the company to come to our agency and sign up individuals? Thanks!

    • Free Government Cell Phones says

      We can’t answer that question because we are not Assurance Wireless, Monique. You need to contact that company directly to make your request.

      • youwildman says

        yazzz. you def underpaid. figure out a way you can get a dime every time you post the assurance link and redirect one of these chuckholes their way? (I was writing “chuckle-heads” but “chuckholes” works well too ;>). Actually, that set-up would work b/c Assurance would give you their full list of sites and phone numbers and instead of you giving out their home page to these chuckholes, you could be sending them right where they need to go and saving Assurance a lot of time.

        • Free Government Cell Phones says

          If we could figure out a way to get a dime every time we redirect a reader, we would be very, very wealthy.

        • Gingeyintheminji says

          Chuckholes might be my new fav term! The questions and replies are keeping me entertained. How does one get paid to work for this free info site dispensing brilliant, grammatically correct and still politely civilized replies to straight boneheads. I’m a good writer and that would probably be a job I would really enjoy. I’m all in! Where do I sign on?

          • Free Government Cell Phones says

            Pshaw, Gingey. You make us blush. We’d love to have you join the team, but even a starving writer could not get by on what this job pays.

  171. Timothy Hall says

    This is Timothy hall,
    I was just wondering if you guys have received my application yet to get a new phone?
    You can send an email back to me at ******@gmail.com thanks…

    • Free Government Cell Phones says

      “We” haven’t received it because we are not Assurance Wireless. This is an indpendent informational website. You need to contact Assurance’s customer service team.

  172. ALBA EMERIC says

    HOW CAN I DOWNLOAD AN APPLICATION ONLINE?
    I HAVE SURF YOUR SITE AND I CANNOT SEEM TO FIND A PLACE
    WHERE TO DOWNLOAD ONE.

    • Free Government Cell Phones says

      You don’t find an Assurance application on this website because we are not Assurance Wireless. This is an independent informational website. You’ll need to visit the Assurance website. We provide all the contact info you need in the article above.

  173. Christina Winters says

    I seriously cannot believe the ridiculous number of people that are leaving comments directed at you as if you are their service provider!! I’d have thought the fact that they aren’t at the assurance wireless website would have been a dead giveaway but what do I know? Thanks for keeping up the good work even though it’s gotta be irksome.

    • Free Government Cell Phones says

      Our comment moderators always try to be polite and helpful, but we completely understand when one of them occasionally loses it when they answer the same question for the twentieth time in a day.

      • youwildman says

        Times 2 to what Christina Winters says. I’d be tempted to cut and paste stock answers to mundane questions..

        • Free Government Cell Phones says

          Our comment moderators always try to be polite and helpful, but we completely understand when one of them occasionally loses it when they answer the same question for the twentieth time in a day.

          (See what we did there, Wildman? We cut and pasted the same answer we gave Christina. Gotta do something to amuse ourselves.)

  174. Suzanne Reeves says

    I understand you can’t pin point if one carrier gets better coverage than the other. My problem is AT&T isn’t even in my area of CA, so before I apply I need to know if service is available in my area. Can’t seem to find out unless I apply, can’t shop around if I apply FIRST!
    SUZI in Valley Center,CA

    • Free Government Cell Phones says

      Are you saying that AT&T customer service won’t tell you if they offer service at your home?

  175. JUdith Alziadeh says

    hello i trued to go on assurance to inform you my phone was lost but they keep saying no such number i’m Judith Alziadeh my number is 734 752 ****…please turn this off so if whom ever has it does not use it…i have no phone to call you so im at the WYANDOTTE library to inforn you of this matter..thank you so very much…..Respectfully Judith Alziadeh

    • Free Government Cell Phones says

      Sorry, Judith, but we are not your service provider, so there is nothing we can do to help you. You need to inform Assurance customer service directly.

  176. Tom Armstrong says

    I cannot get ANY assistance from your stupid computer phone system because I forgot my idiotic password and your phone system won’t let me speak to al live person. Please contact ******@gmail.com ASAP. Your service sucks. Thomas F. Armstrong.

    • Free Government Cell Phones says

      There’s one other possibility, Tom. That would be that your reading comprehension sucks. WE ARE NOT YOUR SERVICE PROVIDER. This is an independent informational website.

  177. Elsa Hernandez says

    Hi i am trying to find out on how can i be able to get my account number from Assurance Wireless. i am trying to switch over my phone number into a new account. but i’m not able to do so without my account number. so if you could please help me to provide what i ask for i would be very thankful. .

    • Free Government Cell Phones says

      Well, this may seem obvious, Elsa, but have you attempted to call Assurance customer service to ask for your account number?

  178. John W. Manning says

    My name are John W. Manning and I mailed you all proff of my food stams letter, but if you all need me to send you all a copy of my SSI letter from the Social Security Office please let me know and the Email address to Email it to.

    • Free Government Cell Phones says

      Not us, John. This is an independent informational website, NOT a Lifeline service provider. You need to contact the company’s customer service team.

  179. Martha Jiménez aceves says

    Estoy buscando la promoción de 90 días gratis s México y Canadá y después pagas $5, gracias

  180. Mark Evans. says

    I have a password lock on my phone and I need to know how to reset the phone to change my password. My email is *******@gmail.com. thanks.

  181. myanano says

    Assurance is profiting billions of US tax dollars just like all other corporations that feed off tax revenue intended for “benefits” to qualified recipients. The”government” is just as guilty, it feeds itself first, corporations second, everyone gets their part of the pie. It starts with the lawmakers and lobbyists that represent Sprint, everyone is in bed together at some point or another.
    If there were no middleman corporations involved, at a fraction of the tax dollars, you would receive benefits directly and enough to purchase one of the newer cell phones with unlimited service. As with all government assistance programs you end up with a crumb of pie crust.
    After the initial skimming at the government level, instead of sending you a voucher which would allow you to choose your provider and obtain normal competitive quality product and service, your tax dollars in the form of an assistance benefit that you qualify for are given directly to the major cell phone carrier corporation itself, Sprint, also known as Assurance Wireless.
    Here’s what your crumb of pie crust looks like:
    1) An outdated, disposable cell phone.
    2) The worst in outdated technology signal service.
    3) Minimal usage. Because Sprint makes billions more profit selling you what you should have had in the first place.
    3) Terrible customer service and a website that does not function properly. The benefits that should be sent directly to you are paying Sprint executives, sales commissions and eventually a person with an OUTSOURCED job, in a foreign country, trained to tell you rudely that you should be grateful to them for anything you get from them because they are giving it to you for free!
    It’s a no gamble situation for Sprint, they are given the massive profit before even offering any product or service.
    In reality, aside from profit and salaries, you qualifying for this program pays for all the people involved in the pie feast (including that rude broken English speaking call center rep in the Philippines) to have real cell phones and quality unlimited service. Your crumb on the floor gets you a worthless phone, 350 minutes of unreliable signal, and a slap in the face by them insisting that they are giving you something that you do not deserve.

  183. Priscilla Martin says

    Yes, I was able to qualify for the Virgin mobile cell phone. Got it at the end of December had problems with it sent it back. Got phone #2 had other problems sent that one back. On 1/8/19 received my 3rd phone still having problems & some of the problems are the same problems I had with the first two phones. I inquired that I paid $20.00 dollars to 2 men in N.B., MA that were representing Assurance wireless. Had 3 options 1 was free 2nd one cost $20.00 & the 3rd was $30.00 I believe. So I purchased the $20.00 one. I would like to get my money back but they said that wasn’t possible. Well if I have to I will contact the BBB & speak to the Attorney General of MA on this matter!

    • Free Government Cell Phones says

      The way we understand your comment, you bought your phone for $20 for two guys on the street who said they worked for Assurance Wireless? Are we the only ones who think this sounds somewhat less than on the up-and-up?

    • Free Government Cell Phones says

      If you mean that you are changing service providers, you must tell your new service provider’s customer service rep that you want to “port over my current phone number.” It’s a pretty simple, straightforward process, but repeat it several times in your conversation and confirm that it has been done before you hang up.

  185. Michelle Sweet says

    Michelle reviewed Assurance Wireless

    “Worst customer service ever!”

    If I could remove stars I would give -10. I was talked into contacting Assurance for a Lifeline phone to help make things easier for appointments. The first flag I ignored was their absolute requirement for a physical building address, even though I did not have a fixed address. Shame on me. About a year later, I finally get a place to allow me to use their address. Got the phone. I’m not big on technology, so didn’t use it much, but noticed a few months later that the screen would black out when trying to make a call or check voice mail, and it was a real $#*! to try to get it to come back on. I thought it was just a fluke until it started doing it every single time. So I got the bright idea to call and ask for a replacement. The account verification process was a head-banger, especially since I forgot some of the info from what turns out to be a year and a half ago. 30 minutes later, finally get to the point where they can order a new phone… and oh, by the way, there is a $5 shipping charge. Um, ok. I guess that’s what I’ve got to do. Color me surprised when I see a $6.39 charge on my bank account they cannot explain. They finally come up with the lame excuse that the IRS collects that…??? I’m no idiot, but the IRS DOES NOT COLLECT STATE SALES TAX. And no state anywhere charges a 28% sales tax rate! Multiple requests for an itemized receipt were ignored, messages that were received were patronizingly stupid. Requests for the tracking number that SHOULD have been issued within 3 days of ordering the phone, per the clerk on the other end of the line, were ignored, and phone has yet to be received. After confirming the mailing address twice on the phone, I’m told that they need yet ANOTHER confirmation…….

    I have a pretty solid case of CPTSD, and this stirs it right up. I have no room for stupidity and dishonesty. Overcharging me and then lying about it equates to theft.

    I did NOT get involved with Assurance so that I would have an unnecessary source of stress to deal with. Stay far away from these people. You’ll be glad you did.

    • Mic says

      Definitely stay away from assurance wireless. Junk phones had two and mailed old one back but bcuz they can’t find it cut service off but still registered as customer to keep me from getting a phone else where
      Alina. Had phone stolen they actually said they have no way to shut the service down on the stolen phone unless I buy a replacement phone for 35.00$. They’re all a scam one way or another. Good luck to anyone needing a phone but has no income or resources to be able to get contacted for appts or possible job is not happening

  186. Rosemarie Daniel says

    How do I get started?? Some how I keep coming back to this page I’m trying to see if I can get this assistance I don’t know if I qualify because all I get is social security benefits and my kids do too?

  187. PATRICIA ANDERSON says

    I had assurance wireless and missed the annual recertification. I have no phone at all, disabled and on ssi and desperately need one asap

    • Free Government Cell Phones says

      If you were happy with your Assurance free government cell phone and service, you can re-enroll with Assurance. Or you can also enroll with any other free government cell phone company offering service in your state. Here’s where you can find a list of those companies:

      https://www.freegovernmentcellphones.net/states

  188. Gordon Lagrow says

    My disabled mother on Medicaid lives in Connecticut with my sister who is also on state assistance and has a free phone. Can we get my mom a phone of her own? Sister was told no only one phone per household.

    • Free Government Cell Phones says

      That is correct, Gordon. Only one phone per household UNLESS each phone applicant lives separately. For example, they must each have their own room, buy their own food, pay a portion of the rent.

  189. Kimberly Cornelius says

    Because my mother lives in a small town where you get your mail at the post office and not delivered to your house this program does not apply to her?? I have met with a representative currently in our area, tried to apply online, and called customer service. Does not apply to my mother who lives on SSI with an annual income of less than $12,000.

    • Free Government Cell Phones says

      Unfortunately, you have stumbled into one of the biggest flaws in this program. What they are telling you is true, and the USAC tells us that they are “working on it,” but so far that work has not paid off for potential customers in your situation.

  190. steven dilley says

    yes i have a phone through u an ive had nothing but problems with it im getting calls for the pervious owner of the phone an it keeps frezzing up on me an kicking me out of my facebook is there any way i can get a different phone an maybe alil bit bigger plz an thank u

    • Free Government Cell Phones says

      You are mistaken, Steven. You do NOT have a phone through us because this is an independent informational website that is NOT affiliated with any free government cell phone company. You need to contact your service provider’s customer service team by calling 6-1-1 on your Lifeline phone.

    • Free Government Cell Phones says

      Congratulations, Cody. We’re glad to hear that it’s working out for you.

  192. John Charlebois says

    I swap my old phone out and got new phone I’m tying to additive my after six times one line and twice by call I’ve gotten no were, Case#81629672 help please

    • Free Government Cell Phones says

      We’re opening this one up to our readers: Anyone have any idea what John is asking us?

      • Kimberly Fuselier says

        LMAO!! Reading these questions are entertaining & there are no words for some but it’s hard to believe that these are adults asking these same questions that’s been answered too many times and the fact that NOONE CAN COMPREHEND THE FACT THAT Y’ALL ARE NOT THE ACTUAL PHONE COMPANY WITH WHOM THEY HAVE SERVICE!! WTH??

    • Free Government Cell Phones says

      We have an extension cord somewhere here around the office, Judy. But we don’t think it’s long enough to reach your house.

    • Free Government Cell Phones says

      Of course it’s not charging. It’s free.
      Sorry, but we couldn’t resist. We can’t help you because we’re not your service provider. You need to contact its customer service team by dialing 6-1-1 on your free government cell phone. If your phone is dead, you can call the number shown in the article above.

  195. Wayne Robey says

    I have used Assurance Wireless for several years. Sometimes the service has worked well (but not now) but customer service never works well. They require me to use a ZTE model N817 HW version CQ5110V2.0 phone which they supply. While there are numerous problems, the most troublesome ones are that the system will not pay attention to the location of the center of my finger and unless I use a tool I specially designed with a .12″ diameter tip will execute near by functions rather than what is under the center of my finger, so I have to keep the tool with me to perform most functions. The second problem is that to answer a call, I have to put my fingers on a bar and slide them down. The bar should follow but usually does not. If I slide my fingers sown too far with the bar not following, a bunch of messages pop up from the bottom and there is no way to retry. Many calls go unanswered due to this.
    There is a annual re certification of eligibility requirement that has never worked properly. I weas trying to change phone companies so delayed the process this year. Now I find the plan I was intending to use is discontinued so I am trying the recertification. They encourage me to recertify over the phone. The service is for people with low income but one year the system ask me to certify that my income was less than some ridiculously large number and since then it requests me to certify that my income qualifies without revealing what that means. Then it would require me to say that inorder to continue my life line service I do not now have any, so recertification could not be completed. Now when I start the process, it asks me to agree that the name they have in file is my full legal name. They have never ask for my full legal name so it is not and the machine says I have to send them a paper application with proof of name change. Since my name has never changed, there can be no such proof. The materials they send me says my current service expires on December 14, but on December 5 I discovered that it was not working when a friend came to check on me because I did not reply to her SMS messages. Then I found that I could not send SMS messages or place phone calls. Their so-called customer service has been of no use in fixing the problem.

    • Free Government Cell Phones says

      Call your service provider’s customer service team. You can also check its website.

      • Cynthia Tyree says

        I use Assurance also. I first received a ZTE . When I needed a new phone they sent me a ANS. I do like it better. I love Assurance. I get great coverage and their customer service is wonderful

  197. Pepi LePeu says

    Where is your office located? I would like to get a job wif u. You guys keep answering the same questions and get to abuse da peeple who rite in. It sounds like your company really sucks and Cintex treats peeple like shit, but what do you expect for free? It’s grate that Obama did this and made everybody else pay for it.

    • Free Government Cell Phones says

      Sometimes our readers make us just plain proud of what we do for a living.

    • Free Government Cell Phones says

      It’s impossible for us to answer that question, Tracy. Each company offers a number of makes and models and they are handed out randomly. So the person before you may get one phone, you get another, and the person after you gets a third completely different make and model.

  199. Fred Dunphy says

    I was on your website looking into lifeline. Please send me the most basic phone. Talk and text with a physical QWERTY Keyboard. In addition, I would like to know why your website causes pain in the wrist? Whats up with that?

    Thank you.

    • Free Government Cell Phones says

      We can’t send you anything, Fred, because this is an independent informational website, NOT a free government cell phone company. You need to contact one of the companies offering Lifeline plans in your state.

  200. K says

    Don’t fool with Safelink I send all my valuable information and they keep giving me the run around and keep lying

  201. Lois A Phillips says

    To whom this may concern At the Assurance Wireless Phone Company well i got a free Phone and today something popped up on the screen saying the phone has stopped so I tried to exit that off the Screen and it wouldn’t let me and i even tried to Power Off My Phone and it wouldn’t let me do that either so i got to thinking about maybe i can take the Battery out and reset it that way but no i didn’t get that far because i noticed that something liquid was leaking out around the Battery so i just laid my phone down and decided that i was going to try to Contact you all which is The Assurance Wireless Phone Company and see about getting a Replacement Phone because that phone was junk it didn’t last maybe a week and i don’t understand why and what happened to the Phone so please let me no what i have to do to get a Replacement Phone or what i need to do so that i can get My New Replacement Phone please and THANK YOU SO SO VERY MUCH

    • Free Government Cell Phones says

      We are not Assurance, Lois. You need to contact the company directly using the contact info we provide in the article above.

  203. Linda Schmidt says

    My name is Linda Schmidt. I have been with assurance wireless for years. But everytime I”ve been sent a replacement phone there was always something wrong with it. So, I switched over th a Samsung p0hone, which I got it last Saturday and it didn”t work either, I returned the Samsung phone for a refund. Right now I don”t have a cell phone. I would like to go back to Assurance Wireless. I would liek to know how I can fill out a application on the internet so I can start recieving my smartphone from Assurance Wireless. Thank-You, Sincerely, Linda Schmidt

    • Free Government Cell Phones says

      You need to contact Assurance customer service using the contact info we provided in the article, Linda.

  205. Andre D.Johnson says

    My name’s Andre Johnson ..from Mankato MN….I have been waiting for my cell phone.. I sent in all the information needed…..been waiting over 2 months for my free cell…how long does it take to get it…already have a cell pin but no phone yet… patiently waiting…..but like to be informed when an how long it takes…thnx..

    • Free Government Cell Phones says

      Two months is too long to wait, Andre. You should contact customer service at the company you enrolled with to check your status.

    • Free Government Cell Phones says

      For god’s sake, man, what is wrong with our readers today? This isn’t the Assurance Wireless website, CarMell. You need to enroll directly with Assurance.

    • Free Government Cell Phones says

      You need to enroll with a company that offers plans in your state, Theodora. Click on “States” at he top of this page.

  208. ralph nasco says

    Cheap is the key word here. My assurance wireless phone cracked and broke way too easily 904 894 ****. I need a new phone Ralph Nasco

    • Free Government Cell Phones says

      You need to speak to Assurance customer service, Ralph. This is an independent informational website, so we cannot provide you with a new phone.

  209. Maritha wright says

    I am leaving a comment because I sent my shipper and have a little time and never received my phone I want to know was going on

    • Free Government Cell Phones says

      We cannot answer your question, Martha, because this is an independent informational website that’s NOT affiliated with any free government cell phone company. You must contact customer service at the company you enrolled with.

  210. TERRI GEER says

    Where do I send the application to? USAC – Lifeline Support Center, or Assurance Wireless?

    Do I send the whole 8 pages, or just the ones that I needed to fill out?

    • Free Government Cell Phones says

      Send it to the company you are enrolling with. We don’t know what the other pages are, but we’d send them all the pages if it were us.

  211. Elizabeth Santos says

    How to change your old passcode for your own voice mail.i enter my passcode it doesn’t work.

    • Free Government Cell Phones says

      First thing you need to do is to Google the make and model of your cell phone plus the words “user manual.” Once you find the manual, you can look up the solution to your problem.

  212. Catherine burkes says

    I have put in a application for a government phone how long do it take for me to hear from yall my name is catherine burkes

    • Free Government Cell Phones says

      You will wait forever to hear from us, Catherine, because this is an independent informational website, NOT a free government cell phone company. You must contact one of the service providers using the contact info we provide.

  214. Cheryl says

    My sister is with Assurance Wireless and the phone she recieved is very difficult for her to use.
    Can I give her my old phone or buy one that is truly useable by a person with memory problems?

    • Free Government Cell Phones says

      You may work, Cheryl, but you need to speak to Assurance customer service or tech support to make sure that your phone or the one you want to purchase is compatible with the Assurance network. Not all cell phones are compatible with all cell networks, so PLEASE confirm that the replacement phone is compatible before you purchase it.

  215. Darlene Costello says

    I have forgot my password on my other cell phone the one assurance wireless and you’ll send me another one but I was trying to find out if you’ll can give me a free new phone number with it

    • Free Government Cell Phones says

      We are not Assurance Wireless, Darlene. Speak to customer service at Assurance to get your question answered accurately.

  217. Lisa says

    How do I find out the minutes I get for the money I pay? There is no chart and no way to speak to anyone.

    • Free Government Cell Phones says

      It’s all covered very clearly on our pages. Begin with the home page. Or if you are interested in Assurance Wireless specifically, the contact info to apply is in the article above.

  221. Lydia Hindle says

    You denied me cause you said I had service threw century link and I don’t I haven’t had they’re service for over a year

    • Free Government Cell Phones says

      “We” didn’t deny anything, Lydia. This is an independent informational website. You need to contact Assurance customer service and you can find their contact info in the article above.

  225. Nancy Lynne Palmentieri says

    How do long term care residents get a phone when it say “one per household” and they live in a facility and all have the same address?

    • Free Government Cell Phones says

      There is an exception made for people who can prove them live in group homes such as yours. Contact your chosen service provider’s customer service team and ask them to explain the exception. It’s a matter of filling out one simple form.

  226. Craig Wilder says

    This is the 3rd application I have filled out, just calling 2 check on status they can’t find information and I have my 6 digit pin u ask 4, still I send u another application. 4 real

    • Free Government Cell Phones says

      We didn’t ask for anything, Craig, because this is an independent informational website NOT affiliated with any free government cell phone company.

  227. Selma Billingsley says

    I have assurance wireless and trying to find a compatible phone that is NOT a smart phone/Android. My mom needs simple, no internet, no Bluetooth. Just a simple phone that she can use to call and receive phone calls. Please tell me what phone I can buy her.

    • Free Government Cell Phones says

      You’ll probably need to purchase that phone from a source other than your mom’s free government cell phone service provider, because they have all moved on to smart phones. But not all cell phones are compatible with all cell networks, so before you buy anything PLEASE speak to your service provider’s customer service team to find out which specific makes and models will both serve your mom’s needs AND be compatible.

    • Vanessa says

      I have an old government phone that is a basic call and text phone if you want it email me back at ********@gmail.com

      • Free Government Cell Phones says

        Very nice offer, Vanessa, but we cannot allow you to make that offer. You may be the sweetest, most wonderful person who’s ever lived. But you may also be a deranged serial killer.

  228. Vincent says

    I just got a new free phone this Friday the 31, I used it and it worked alright, but after several minutes I got DISCONNECTED! I called 611 and they were NOT able to help me at all with my problem, they didn’t even had my name, nor my address, nor my new phone number, not even the serial or the IMEI number in their system, nothing of me. They operate mostly on Spectrum and not much on Android phones. After almost an hour on the phone with the nice young lady trying to help me we called it a day. She couldn’t do anything for me.

    Then I called the Assurance Wireless company and the lady came up with this health insurance thing or something like that she was trying to sell me over the phone, and I said all I needed was for she to tell me how to reactivate my phone, and she said she didn’t know.

    I’ll ask you the same questions: HOW DO I REACTIVATE MY NEW PHONE? Or who do I go to? Should I go to the Android company itself for help? To the Sprint Company? Or should I get a new one from the same place I got it? And, why THE HECK did I get disconnected after being approved!!!!

    • Free Government Cell Phones says

      There are a lot of things about your comment that don’t make sense to us, Vincent. If you called 6-1-1 on your free government cell phone that means you were speaking to Assurance. Calling 6-1-1 gives yo a direct connection to your service provider.

      There is zero connection between Assurance and health insurance. Are you sure you called Assurance Wireless?

      Android (Google) can’t help you. Sprint can’t help you. The only place you can get help is from your service provider. And if you can’t get help by calling 6-1-1, you might want to consider filing a formal complaint. Here’s an article that tells you how to do it:

      https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service

  229. KATY BUNYEA says

    I have an assurance wireless phone. I am have technical difficulties. I do not have access to another phone on which to call to report this. I have tried going online to assurancewireless.com, but the site isn’t functioning. My phone is requiring a charge 2x a day and cannot connect to the internet. Please help. It is the only phone I have and I’m alone with my children.

    • Free Government Cell Phones says

      Maybe it’s time to switch to a different company, Katy. Here’s an article that tells you how easy it is to switch:

      Starwood Preferred Guest® American Express Luxury Card

  230. Chrystal ahtahkoop says

    How do text in to check my balance for assurance wireless zip code 99201. In the message I type: Bal
    But I forgotten the number to send it to?????

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to be connected to customer service or tech support.

  231. Iva snyder says

    I received a response of acceptance from you about 14 days ago along with a pin code to use in activating the phone. You said the phone would follow in a few days, however I still haven’t received it. Has it been shipped, and if so, can it be traced. I am currently without phone service. I am a disabled senior citizen and need to get a phone as soon as possible.

    • Free Government Cell Phones says

      Sorry, Iva, but you did NOT receive anything from us because we are not your service provider. This is an independent informational website. Contact your service provider’s customer service team.

  232. sarah montour says

    hello i had a virgin mobile assurance wireless account for a few years and then about maybe 2 years ago my cell phone was lost so i called to have my account put on hold but i was not able afford to get another cell phone to switch my account to. i was not able to use my lifeline to order another phone because i had already had to use that for another time when my phone had got ran over and had to order my lifeline phone. so about a week ago i went online and filled out the application @assurancewireless.com so my question is, will i need for u guys to email me an application to sign up again?or will i be able to get the continue right where i left off from my last account seeing as how i had to put a hold on it n never lifted the hold because i cant afford it. what do i do? i need a phone very very badly. please help me with a phone.

    • Free Government Cell Phones says

      We’re not Assurance, but you will need to enroll all over again after your account has been deactivated.

  233. Geri britt says

    Hi i try to sign up for a phone and put in my address and it wont let me change the city or state were i live please help if so can yyou please mail me a application by mail.

    • Free Government Cell Phones says

      We cannot send you an application because we are NOT Assurance Wireless, Geri. You need to contact the company’s customer service team using the contact info we provide in the article above.

  235. victor pascale says

    you sent me a broken phone doesn t take calls doesn t start up jumps around on it s own i m so fustrated with this ANS andriod phone it s horrible missed doctor appointmenrs CVS can t call me haven t heard from my kids on in the airforce going to IRAC n i can t get a decent phone i only paid 5 dollars n it s not worth a nickel pure junk now i have nothing n im disabled stuck what now

    • Free Government Cell Phones says

      Please understand that “we” didn’t send you anything, Victor. We are not Assurance Wireless. This is an independent informational website. You always have the option of switching service providers AT ANY TIME. Here’s where you can find a list of all the other free government cell phone service providers offering plans in your state:

      https://www.freegovernmentcellphones.net/states

  236. Dee says

    The phone is horrible. Too small for the elderly to see or try to dial…dont even think of textinging. Someone has to know. I’ve seen better and wish I had choose another carrier for that alone.

  237. brandy schaal says

    I need a replacement phone mine wont even turn on and I have no way to call you

    • Free Government Cell Phones says

      You don’t want to call us, Brandy, because we are not your service provider. Contact Assurance customer service using the contact info we provide above.

  238. Sunny says

    I am a free phone agent who is beeing.disrespected by one of your agents, he is standing of foot away from me. I tried to claim my private space by stretching out my arm ,all of sudden he hit me on my hand ,which made my $398 phone fly out of my hand 15 feet away, shattered -broken’- destroyed! !!!!!!!!
    Then later on he posts himself at my claimed space, just like that.
    Who is going 2 pay for my phone
    Incident happened in LA. County , CA
    The dpss office on 17600 Santa Fe ave
    Dominguez. Hills 90221
    I took pictures of him
    I can be reached at 562 329 ****

    • Free Government Cell Phones says

      First, Sunny, please understand that we are not Assurance Wireless. This is an independent informational website.

      Did you report the incident to the police? If not, you should have and probably still should.

  239. al slim says

    trying to find a free phone, trying to fill out application , but something is wrong I cant find righ page to fill out , what do I do, where do I get phone fill out application I need HELP ?

    • Free Government Cell Phones says

      Call customer service at the phone number shown in the article above.

  240. Victor E. Sexton says

    Yesterday I filled out an online application and now want to download the required paperwork. Today I cannot find that application. I have gone back and forth through your website and still cannot find it. I have a password so could you help me with this.

    • Free Government Cell Phones says

      We’re not Assurance, Victor. This is an independent informational website, so we have no idea how to help you retrieve that data.

  241. Kimberly says

    this may sound like a dumb question but how do I find out what free government phone carrier I have . I had one of the old ones and it finally broke so I ordered a new one they have sent me a ‘smartphone’ thru TracFone ok well I know two other people that same situation but they sent one of them a different phone still ‘smartphone’ but come to find out they got the free phone but it doesn’t come with free minutes have to purchase them . Nothing changed. But I haven’t found a way to see what company or carrier any of them are. Can someone,anyone shed some light on this ?

    • Free Government Cell Phones says

      Simple answer, Kimberly. Just call 6-1-1 on your free government cell phone and your service provider’s customer service team will answer.

  242. diana byrd says

    i have just recently got my new phone.What i need to know is ya’ll was suppose to send me a enevelope to send my other phone back to you and i haven’t received anything to return my old phone.so i have no ideal where to send it to i have no shipping lable either to return it.

    • Free Government Cell Phones says

      We’re not your service provider, Diana, so we don’t have that elusive envelope. Try calling 6-1-1 on your free government cell phone. That will connect you to customer service.

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone, Candice. That will connect you to customer service and they can help you with the info you need.

  244. William Hundley says

    Hello. I’m applying for the government free phone because I’m disabled and I’m applying for disability and I need to stay in contact with my lawyer. I receive Snap each month also.

    • Free Government Cell Phones says

      You cannot enroll at this website, William. You need to contact the service provider directly.

  245. Evangeline says

    Do NOT under any circumstances get an Assurance Wireless (heretofore referred simply as Ass.) brand, service and equipment is crappy. It’s easy to get through BEFORE you get the phone,once you get it it takes 10 min on the voice tree to get through to a live advisor (if you did not get a phone number like I didn’t, you can’t get through at all) and the phones are horrible. Worse if you apply with some other phone company, they will “hijack” your account (others on this site have complained) and you will automatically get their phone and service and it will take you thirty days to get out of their service and you may not be able to have service with their crappy phone. At the bottom of this page I will tell you about a class action lawsuit. Another reason NOT to get a phone through them is I submitted a formal complaint with PUC asking them to suspend them from participating in the program.

    Talked with someone in Assurance Wireless getting lifeline cell, early June. After two weeks with no paperwork sent. called again to them resend it, after talking with them was looking through service provider on Calif. Lifeline (CL) site and saw another provider Airvoice Wireless had better data package so asked for materials from THEM sent to me. Aware that you can not have two cell phone companies on lifeline, called CL to ask if I needed to cancel with Assurance or does it not matter, if I only submit to CL, the papers for the phone company I want. The rep. told me not to worry, didn’t need to cancel, as of result of not cancelling although C L received the Airvoice request first AND was sent only THEIR paperwork, the account was hijacked by Assurance which WITHOUT a specific transfer request took over the account (although the Airvoice request was approved and the Assurance was only pending (as CL did not get paperwork from me regarding them.)

    I will not have to resubmit application with Airvoice and be without a phone because when CL agent cancelled the service with them I was NOT told that even though Airvoice was approved and Assurance was pending, that I was now under Assurance and NOT Airvoice. Also since Ass. sent me a defective phone or it’s not working because and account in a pending state.it’s not working.

    I was very surprised that Ass. did that, in the past, when I tried to transfer my account from another co. to Ass. I was told that I had to resubmit application and knew I didn’t. I had someone from the PUC CALL manager at Ass. to say I did not have to resubmit appl. and when I called to check on my status of my appl. with Ass. I was continually reassured that my appl. was pending. After a MONTH, someone finally told me that I had to resubmit my appl. with proof of eligib. althogh PUC told me didn’t need to and wait another long while to get their service so surprised that they “stole” this appl. when I did not want them this time.

    On THIS particular website other people have stated that although they apply with other lifeline phone co. Assurance took over their account. Because of them doing the opposite this time, I once again am inconvenienced and will have to again wait a month before I get lifeline service.

    Please check with this posting, I am going to file a class action lawsuit. What i will first do is see if I can as a lone client can start it and have people join, those like me who applied with another company for lifeline but had their account taken over by Assurance, if unable to do that I will start a yahoo or google group with those who want to join and establish that before taking to a lawyer, I may not be able to do that before Mon or Tues. July 21 or 22 so check this post and I will put that in reply.

  246. Genny Robert Howard says

    How long does it take for the phone to come after mailing information needed to get the phone…l mail my information on Tuesday July 10,2018…my name Genny Robert Howard….l even got a PIN Number to track on when or where my phone..

    • Free Government Cell Phones says

      It varies from company to company and customer to customer, Ginny. Most companies say it will take about two weeks, but our readers tell us if often takes three or four weeks. Some readers report that it takes MUCH longer. Have you attempted to contact your service provider’s customer service team to check on your status?

    • Free Government Cell Phones says

      Use the contact info in the article on this page to contact customer service, Carol.

  251. Christina Seel says

    I was just wondering if you guys have newer phones than the small skinny ones cuz this is the second one I’ve had and it’s starting to not work most times. And if there’s any cell phone plans you guys team up with

    • Free Government Cell Phones says

      We’re not Assurance, Christina. This is an independent informational website. Contact your customer service team by calling 6-1-1 on your free government cell phone.

  252. Jessica Triebsch says

    I need A manuel for my phone in missouri. Assurance is the company that it came from.its a sprint phone that says ANS on the bottom front cover. It shows as ANS UL40. I need to factory reset it becus im lockedkedout of it.pleasehelp. I havnt used it in over 10days.

    • Free Government Cell Phones says

      Very few printed manuals exist these days, Jessica. All you need to do is find a digital one by Googling the make and model of your phone and the words “user manual.”

    • Free Government Cell Phones says

      Budget is long gone at this point. Call 6-1-1 on your free government cell phone and you’ll be connected to the replacement company’s customer service team.

    • Free Government Cell Phones says

      We’re not your service provider, La’Shonda, so we have no idea.

  256. Alvin Zachary says

    I need to know if I have an application with assurance Wireless if so it needs to be disregard it as soon as possible

    • Free Government Cell Phones says

      This is an independent informational website, Alvin, and we are not affiliated with any of the free government cell phone companies. In other words, we cannot answer the question you’ve asked. You must communicate with Assurance customer service.

    • Free Government Cell Phones says

      If you qualify, contact Assurance customer service to enroll.

  258. brenda hawk says

    I had my purse stolen, It had my phone in it ,I made a police report, I really need a phone..,I’m homeless, I can fax you my police report.so I can receive a new phone..*******@yahooo.com

    • Free Government Cell Phones says

      It won’t do you any good to fax us anything, Brenda, because this is an independent informational website, NOT Assurance. Check the article above for contact info for Assurance customer service.

    • Free Government Cell Phones says

      Contact your service provider’s customer service team, Sharron.

  262. mason k mcgill says

    i have sent one application in and seems it was lost. got the run around until the post office verified it was lost.so the, i had my proof sent via fax to you guys after this. i also go a run around and different stories when called. nothing should be this hard. i really need this phone because the dr’s can’t get in touch and i have artery surgery on the 12th. thanks, please update me and check what’s going on. much appreciated.
    mason k. mcgill
    last 4 digits of ssn= ****

    i’m about ready to go back to safelink. but trying to get this resolved with laymen terms. bless you

    • Free Government Cell Phones says

      This website is neither owned nor operated nor affiliated with Assurance nor any other free government cell phone company, Mason. It’s an independent informational website, so you won’t make any progress by leaving a comment here.

  263. Karen says

    After reading a few of your replies it is obvious you are a smartass. You should delete the 86 year old mans pin # from his post as well.

    • Free Government Cell Phones says

      You are correct. All the comment moderators here at FreeGovernmentCellPhones.net are smartasses. Always have been. Always will be. So what’s your point? Feel free to visit some other site if you don’t like the way we do our jobs.

      And since you seem to be an expert on how to run a comments section, there’s no need to delete Enrique’s pin# because we deleted his phone number.

      Have a delightful day.

  264. Peg Pollard says

    I have been trying to get an upgraded phone from ASW for FIVE weeks, almost every day–without any result. I cannot even PURCHASE a better phone. They give extremely outdated phones only. Their current ‘upgrade’ model is just a level trade, not one thing better on it. the screens are 4″ which is very small. I am legally blind, so I NEED a bigger screen, and also NEED to use the camera to take photos of things like numbers, that I can then enlarge on my phone. The cameras on these are 2m or whatever the letter is.. They’re horrible. Can’t take a photo of a boulder in front of your face, w/out it being BLURRED OUT. I realize this is a free service for poor people, which I AM–but this is ridiculous. ONLY way to talk to U.S. cus. service is via email. They answer eventually, with bald face LIES, or they answer something that doesn’t MAKE ANY SENSE (seriously) OR, they just don’ t answer your questions at all, and state some other obvious thing. Cus. Service overseas (India, I think?) told me I could buy a ZTE Prestige 2 from Best Buy or Virginmobile.com, and then activate my service. Best Buy doesn’t carry ancient phones. I bought one at the site, but when I got it ASW would not activate it, and Virgin had it locked. The phone was only $40 and it was WONDERFUL. I set everything up before activating..i was SO SO EXCITED. 5″ screen, camera was amazing, everything was so much easier. I was THRILLED. then they wouldn’t activate it. nor take responsibility. So I had to pay $12 to ship it back to Virgin. Tjey still haven’t credited my card. Plus I had to pay $6 top up fee for my “upgraded” phone which turned out to be a lateral move. Useless. SO THEN, I found YOUR site, and have been trying to find out from EACH provider WHAT PHONE is available if I Switch to their lifeline service. (Can ONLY switch ONE TIME, so i’m trying to be SMART!) NOT ONE PHONE COMPANY can tell me what phone they will send me. “whatever is in stock at the time”. great. Your site cautions not to sign up with street vendors—I GEt that–but I believe I may sign up tomorrow in a near-by town where TruConnect is set up outside a store. At LEAST I’ll KNOW what PHONE I will get! Plus, their overseas cus. service told me I can get it, then call them and purchase a $60 4G phone that has ALL the bells and whistles. Most companies don’t even tell you clearly what phones you will have available to purchase.. I am pulling my HAIR OUT, and on here yet again trying to research TruConnect—before I sign up with them. ASW HAS BEEN THE WORST WORST WORST. But many of these companies you list, don’t have any CLEAR information available. It’s all misleading, and worse— SO MANY FLAT OUT LIES! How do companies function this way? Crazy! Is TruConnect a decent company—anybody who uses them? Has it been okay? ALSO: I went to a link your site suggested, the CA lifeline site. They list all sorts of different companies and extremely better plans, with data available in Gigs, not Mbs. (one has 3 gigs!) What’s the deal with the huge difference in info? all this, and i’m in the LUCKY state of CA. lol Any help and/or advice you can offer would be greatly appreciated. Now I’ll try the 611 option. Thanks. Just learned that! But, have a feeling it’ll take me back to East Asia.

    • Free Government Cell Phones says

      A couple responses, Peg. First, it’s not true that you can switch service providers only once. You can switch every damn day if you want. Second, in regard to using a street vendor. Just because someone sets up a tent and claims to work for a free government cell phone company does not mean they really do. You could run into one of those identity theft scams. Please be careful.

      • Peg Pollard says

        Oh my gosh! First of all, I’m AMAZED at the fast reply! Thank YOU! And you also just MADE MY DAY! I don’t know where I read that you can only switch carriers one time with Lifeline—but since you guys are the only people I have come across who are truthful–I am thrilled to learn this from you. It takes a lot of weight off my shoulders! If I switch to a crap company, it means I still have recourse. Whew. Also, thank you for the warnings about these vendors. I found the site address FROM the TruConnect site. Does that mean anything at all? The customer service guy in So. America (fluent English thankfully) told me to BE CAREFUL of them, too! He said they could sign me up if I give them any info, even if I don’t actually sign up with them. Wow. THAT’S pretty crazy! Maybe I will go there, see what phones are available—if I don’t like the phone, I may as well order one (What?) On the phone? Or from the website? Which one is safer, in your opinion? If they happen to have the phone (or comparable) I saw them advertise tonight on their FACEBOOK page—a “5 inch Blaze X500” — maybe I’ll call the company on the spot and see if they can legitimize the vendor? Site says they have a “store” in another city a ways away. But when I call it, it is just a voicemail? Probably another street vendor? UGH. This stuff is incredibly confusing. Thank you for being here and helping people so much, especially with all the riff raff and people thinking you’re their carrier. (how’d that happen? lol) Even being careful, it’s super difficult to navigate these companies. 🙁 I was really excited when I read here that “most of the carriers list what phones they have available, on their websites.” I was in for a ton more research—but when I did it all — none of them had their phones listed that you’ll get when signing up. SOME have a list of phones you can buy–which as I said, are totally different models than they tell you about on the phone. Different altogether models on their FB site. BOY HOWDY. Thanks a bunch!

        • Free Government Cell Phones says

          Do you happen to have an old cell phone around the house? If so, and if it’s one that you like, most companies have a Bring Your Own Phone (BYOD) or Bring Your Own Phone (BYOP) program. But you need to make sure that your phone is compatible with the network of the company you want to enroll with. Customer service should be able to tell you.

          To be brutally honest, a huge percentage of our readers say they were disappointed with the initial phones they have been given. So you might want to sign up with a company that offers a replacement phone that you like. It might be worth it to plan on spending the extra fee for a better replacement phone, but who knows? You might get lucky and be one of those people who are happy with the first phone they receive.

          • Peg Pollard says

            Ha! I did indeed sign up with the street vendor for TruConnect, and I got the NUU A3 for FREE, that the customer service phone rep told me I could BUY from them for $60. LOL so far, all is good. The vendors are and have been at the same place every day for a long time. They seem to be quite legit? Who knows! I’m hoping I did alright, but frankly, your knowledge that I can switch if need-be, is what I really needed to hear.. Thanks again!

          • Free Government Cell Phones says

            We’re glad it worked out for you, Peg. We don’t mean to imply that ALL street vendors are bad news, but there have been so many cases of fraud and abuse that there’s just no reason to take a chance.

        • Cierra says

          Boy, you sure have a lot of negative sh*t to say about THE FREE CELLPHONE service you receive
          This is a privilege. Not a right. Chill out.

  265. Mary kinsey says

    Hello this is mary kinsey i have medcaid in michigan i was wondering. If i could get a phone from you guys. Thank you.
    Sirerly mary kinsey

    • Free Government Cell Phones says

      Sorry, Mary, but you cannot get a phone from us because this is an independent informational website, NOT affiliated with any free government cell phone company. Here’s where you can find a complete list of free government cell phone companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

  266. Teresa Thames says

    My son received an phone but when he went to go activate it,it’s asking for the phone number and pin, how do he get his number to a phone that was sent to him

    • Free Government Cell Phones says

      Contact your service provider’s customer service team.

    • Free Government Cell Phones says

      Damanding, aren’t you, Yolanda? How about if you call 6-1-1 on your free government cell phone. That will connect you directly to your service provider’s customer service team.

  268. Shanna says

    My resident would like to return their phone to your company since they no longer are using the phone. Does it get shipped back to Assurance Wireless or directly to the manufacturer ZTE?

    • Free Government Cell Phones says

      You do not need to return the phone, Shanna. But you should use that free government cell phone to call 6-1-1. That will connect you directly to customer service and you can cancel the account. (But like we said, you do not need to return the phone.)

  270. Paula Rogers says

    I NEED YOU GUYS TO CANCLE MY SERVICES WITH YOU TODAY PLEASE MY PHONE NO LONGER WORKS BECAUSE IT FELL IN A BOWL OF WATER IT WON’T EVEN HOLD A CHARGE OR TURN ON NOW

    • Free Government Cell Phones says

      WE CANNOT CANCEL YOUR SERVICE BECAUSE WE ARE NOT YOUR SERVICE PROVIDER, PAULA. YOU CAN GET THE ASSURANCE CONTACT INFO YOU NEED IN THE ARTICLE ABOVE.

  272. Dianne Franklin says

    I really need help on getting me a phone . I live alone , I get 750.00 a month from SSI and I just had to have my right leg amputated February 9th. Any assistance you can give me I would greatly appreciate.

  273. ENRIQUE BETANCOURT says

    I m in in the assurance plan. I m 86 years old. My NAME IS ENRIQUE BETANCOURT. MY PHONE IS 786-514-****. MY PIN IS 123246 MY FLIP PHONE IS BROKE. I JUST LOST MY ONLY SON & MY WIFE I NEED COMMUNICATION BECAUSE I’M ALONE. I DONT LIKE THE SMART PHONES I LIKE TO GO FLIP.I WANT TO KNOW IF AN ALCATEL GO FLIP FOR $19.99 COULD BE ACCETED BY ASSURANCE. IF NOT,PLEASE TELL ME WHAT FLIP PHONE I HAVE TO BUY. THANKS IN ADVANCE. GOD BLESS YOU ALL.

    • Free Government Cell Phones says

      You need to contact Assurance customer service or tech support, Enrique. They can answer your question.

  274. Stephan Werick says

    I have submitted all documents and I am the only user in my home and for some reason my application was rejected can you help?
    Thank you
    Stephan Werick

    • Free Government Cell Phones says

      We cannot help you, Stephan, because this is an independent informational website that’s NOT affiliated with any of the free government cell phone companies. In other words, it’s impossible for us to know any of the reasons your application may have been rejected.

      Have you spoken to customer service to see if you can get more information?

  275. Delilah says

    i would like a phone for my daughter needs one for like when she goes to a friends house and i would like to keep an eye on her

  276. Joel D says

    I am trying to do the online application on the assurance wireless website but it won’t get past the first step of verifying address. After I click on the “Next” button, it just stays on the same page and won’t go to step 2 Account Setup. Please advise.

    • Free Government Cell Phones says

      You can request a free government cell phone all day long, Mark, but it won’t help to make the request here. You need to contact Assurance custoer service at the number we provide in the article above.

  278. Susan Brown says

    Hi,

    I have a friend who qualifies for a smartphone. The phone he has now was sent to him to replace his damaged Safelink phone but it isn’t a smart phone.

    The phone he now has through Safelink requires him to pay for minutes. He lives in a remote area and I’m writing on his behalf because he is unable to read. His name is Walt Guiffre and his phone number is (850) 209-****. Is there anyway you can send him a smartphone? I have an Assurance Wireless Smart phone and my phone number is (954) 204-****. I would appreciate if you would email me or call me back regarding this matter.

    Thank you,

    Susan Brown

  279. John s Cox says

    I have been waiting on my phone for over six weeks. I sent proof of SSi. My name is John Cox. Chesapeake VA 23323

    • Free Government Cell Phones says

      Contact your service provider’s customer service team, Lisa.

  281. frank e page says

    my wife had one of your phones she died jan 2018 been trying to get rid of it. but cant find anybody smart to help me. i tryed to get one but only thing i get is stupid people. after computer for 15 minutes. frank page 251 581 ****

    • Free Government Cell Phones says

      So sorry to hear about your loss, Frank. You should be able to call 6-1-1 on your wife’s free government cell phone. That will connect you to customer service and they should be able to cancel the account for you. Alternately, you can just shut the phone off and forget it. If not calls are made or received for 30 days or more, the account should be automatically cancelled.

  282. Marco says

    Safe link wireless is a joke called them
    Over 20times rude morons in foreign countries . They give you really very little
    And they probably Bill the govt $ how much
    So don’t worry about it . All cell phone company suck any way

  283. Raul Zavala says

    I lost my phone and call to wireless they send me other one , just how they said.

  284. Andrea says

    Assurance Wireless turned me off becuse they said I did not return the broken phone they sent me. They sent me a label to use to return the cell phone & I did that but they say they never received it. Whose fault is it. NOT MINE but probably one of their idiot customer service people. If they cant help you they just hang up on you.

  285. Allicia Johnson says

    My dad lost his phone. I just need a correct number so i can have his phone replaced

    • Free Government Cell Phones says

      It’s right there in the middle of the article on this page, Allicia.

    • Free Government Cell Phones says

      C’mon, Robert. Even if we were your service provider, which we are not, how could we possibly know what happened to your phone based on so little information?

      • Bill says

        Your promise is no good…first 2 or three months yes. Don’t expect me to ever send you a dime…free only with you chumps

        Unlimited is unlimited…ask ATand T what happened to them… unlimited text. And talk is unlimited text…..and…..talk you deduct it from my 500 Meg data…scammers

        Also, last two months my data is being sucked on phone calls, cam to cam, and texting…..should be free through Facebook….not mind service first 3 months but now you play games….I will use it all up each month to burn up your service but once I get budget don’t expect me to send you money even if you are cheaper…a scammer isna scammer

        • Free Government Cell Phones says

          WE’RE REACHED THE BREAKING POINT. FOR THE TEN THOUSANDTH TIME, WE ARE NOT A FREE GOVERNMENT CELL PHONE COMPANY. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. WE DIDN’T MAKE YOU A PROMISE. YOU HAVEN’T SENT US A DIME AND WE DO NOT EXPECT YOU TO SEND US A DIME. NEVER.

          READ, PEOPLE, READ.

          • Tricia Schmidt says

            Lol, I was thinking the same thing! I would have reached the breaking point a LONG time ago, you guys are more patient than I. Why don’t people get it?? It’s not difficult to understand. How can people possibly miss it?.. YES, READ PEOPLE, READ! It’s no wonder all of you people commenting have issues with your phones and service! YOU DON’T READ… And for God’s sake, please stop freaking out on the people that run this website. Have a great day everyone 🙂

  287. Mary ELLENCOBB says

    I cannot get my phone to work cannot read well enough to do this , I wanted a flip phone with big numbers

    • Free Government Cell Phones says

      Contact customer service to find out if Assurance is currently offering the kind of phone you’re looking for, Mary Ellen. If not, ask if you can bring your own phone. If so, you can purchase exactly the kind of phone you need, and use it as your free government cell phone.

  288. Linda Pettigrew says

    hi, im in california but i have a sister in toledo ohio? my sister needs a new cell im very sure she gets lifeline? thing is right now im printing your application, having her fill it out and mail it to you, thats the best i can do for my sister, she has a learning and emotional disability she gets ssd where she lives [northgate apts toledo ohio], i get ssd also, i will call and change to asurrance, i hope i can add her on my account that way IF i can be any help to her? my obama cell is 661.728.**** but i know from changing phones and providers you wont get the same obama number. my cell IF you need to call me, is 661.428.****

    • Free Government Cell Phones says

      First of all, Linda, we are not Assurance. This is an independent informational website, so leaving a comment here will not solve your problem.

      Unfortunately, it is not possible to add your sister to your Lifeline account. Only one phone is allowed per account.

      Finally, you can keep the same phone number when you switch service providers. Just make sure you tell the service rep (repeatedly) that you want to “port over my current phone number.”

  289. Annette Creasy says

    The smartphone is new to me in all aspects of use. Are there any manuals available to help me along. If not I may have to order smartphones for dummies. I always got an instruction booklet with my previous phones and these new phones are a bit more complicated.Appreciate a reply! Thank You!

    • Free Government Cell Phones says

      Sure thing, Annette. Just Google the make and model of your phone plus the words “user manual.” You will undoubtedly find one very quickly.

    • Linda Pettigrew says

      goto youtube.com, go inside your cell and the owner’s manual and type in the COMPLETE name of the cell you have at youtube.com, instuctions, type model name and a model number it has, or look on the box you got. god bless linda

  291. Brian says

    This company sent me a broken phone. After making it as hard as possible they sent a replacement phone but wouldn’t help move my doctors appointments in the calendar or my doctors phone numbers but when I wasn’t able to get the phone back to them on their schedule they turned off my phone. They have the broken phone back but are still refusing to restore service for “3-5 days”. If you need a lifeline this is not the company for you.

  295. SONIA says

    I just filled out application for assurance wireless in Virginia on Feb 9,2018. Will I get a smartphone?

  296. Mark Mata says

    I have the free government plan with 350 minutes of talk, unlimited texts, and 1gb of data. How can i check how many minutes are left for this month? As well as how much data is left.

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. Just call 6-1-1 on your free government cell phone.

    • Free Government Cell Phones says

      No, we don’t because we are not a free government cell phone company. This is an independent informational website.

    • Free Government Cell Phones says

      Yes. But you must make sure you say “I want to port over my current number” at the beginning of the conversation with customer service and then repeat it again at the end. Get them to confirm that your current number is being ported over.

  300. Kelly Gray says

    Within the past six months I have unsuccessfully been given the wrong fax number!!! I have BEEN APPROVED but can’t fax my information to them!!!! I can’t be the only one with this absurd issue!!! Would someone with the CORRECT NUMBER please share it with those of us who unfairly can’t receive this free service!!!!!!

    • Free Government Cell Phones says

      The minutes should be added on the same date every month. If you signed up on, for example, the third of the month, your minutes should be added on the third of every month.

    • Free Government Cell Phones says

      You should be able to re-enroll using the same process, Todd. Just contact Assurance customer service using the contact info provided in the article above.

  303. Carol A says

    Reading the posts has made me unsure about getting one of the government cell phones. I thought assurance was best but apparently not? What companies would /do others suggest/use ? I just want to get an idea what my REL ooptions might be…..Thank you

  304. Kevin K says

    Just a heads up for first time Lifeline wireless participants — lifeline telecom service can be as lawless as the wild west was in the 1800’s. Several companies I have dealt with now have advertised specific offers on their websites but do not abide by these offers.

    Assurance wireless promises a 4G cellphone to CA customers, but they send a 3G phone that is so old it is no longer even made. (The implication is that you will be getting 4G/LTE service speed, but you will not.)
    Their website currently states that CA customers will get 2GB data each month but my online account shows 1GB and actual billing section shows 500MB (their online account info. even contradicts itself on the same page). I am disputing this with them, giving them deadlines to fix, and will bring in other agencies when needed.

    My advice is to expect this, document everything, and do your best to force telecom companies to do what they promise — this helps everyone.

    • Free Government Cell Phones says

      The good news for you, Kevin, is that California has set up its own state-based Lifeline organization. They should be able to help you. You’re doing everything right. As my Australian buddy says, “Good on ya.”

  306. Ashli mathis says

    I am very unhappy with your cell phone service because I now can’t text anyone I’m going to tell my friends that you have bad service thanks Ashli mathis please let me text my friends

    • Free Government Cell Phones says

      It’s NOT “our” cell service, Ashli. This is an independent informational website. If you’re having trouble with your texting service, call 6-1-1 on your free government cell phone to speak to your service provider’s customer service or tech support team.

    • Free Government Cell Phones says

      Each Lifeline company offers a different selection of phones. You should contact customer service at the company you want to enroll with to find out if they offer a basic flip phone.

  308. Mary Thompson says

    Has not worked to obtain one of these Lifeline cell phones for my adult son with disability. There is no doubt that he is eligible. He qualifies in numerous ways, however I have tried application with both Safelink and Assurance Wireless and sent application a few times noting all that makes him eligible, but they would always respond that he is not eligible. Could it be because he did have a Lifeline landline in the past? It is no longer possible to obtain a Lifeline landline for the last several years, as that program was cancelled. It seems that having had this, he is not able to be provided cell phone service. Can you please direct me to whoever can resolve this issue?

    • Free Government Cell Phones says

      The Lifeline landline program has not been cancelled, Mary, but that shouldn’t be the issue if he hasn’t had the account for several years. It’s impossible for us to know what’s going on with the applications, but we would suggest that you contact those service providers again. Ask to speak to a supervisor this time. Please report back to us to let us (and our readers) know what happens.

      • Free Government Cell Phones says

        We cannot change your phone number because we are not Assurance Wireless, Karen. You’ll need to contact Assurance directly using the contact info we provide on this page.

  310. maricela torres says

    Hi, I am trying to help a homeless young man get his hands on a cell phone. Have not had luck in town. Where is the best place possible to take him to. He is located in Porterville, Ca.

    • Free Government Cell Phones says

      We strongly urge our readers NOT to enroll at street events because they have been the scene of too much fraud and abuse. Please enroll online or by phone.

    • Jason Baker says

      looking for a physical location in southern Cal near Morongo valley, ca. for a vender location

      • Free Government Cell Phones says

        We urge readers NOT to enroll at a street event. They have been the source of far too much fraud and abuse. You’re much safer enrolling online or by phone.

  311. Diana Asberry-Whitt says

    I had to switch providers after my lifeline provider removed me for not making the required 2 calls per month. I picked Assurance, huge mistake. They sent me a phone I couldn’t use due to physical issues, so I got a return label from them, sent it back (they received it) and asked them to release my lifeline benefits so I could use them elsewhere. 2 customer “service” reps assured me it would be done. I emailed them and asked for proof in writing-never received an answer. I assumed they did their job and applied for Lifeline service elsewhere. Guess what? Assurance never let go of my Lifeline benefits so now I have been locked out of the program for a YEAR due to their inaction-it seems to be assumed that I’m scamming he Lifeline program but I’m not. Yes, I sent them another email Thursday and no response. Don’t suggest I call their help line-that’s where the hold-up has been. If they don’t apply to my previous emails and have lied to me over the phone, they aren’t going to reply NOW or do their job if I call again.
    I NEED HELP to clear this up please. Assurance is being less than cooperative and I don’t know where else to turn.

    • Free Government Cell Phones says

      Contact Assurance customer service. You can find all their contact info on this page.

    • Diana Asberry-Whitt says

      Lots of luck. I have called every provider in Indiana. They all claim to provide only smartphones, not flip phones, which I need too. Give up.

      • Free Government Cell Phones says

        Here’s an alternative, Diana. Bring your own phone (BYOP) to one of the plans that will allow you to do that. You can purchase a simple flip phone for a minimal amount of money, then use it on your current service provider’s network. But before you purchase that phone, make sure you check in advance to make sure the make and model you want to purchase will be compatible with your service provider’s network.

  313. Althea McIntosh says

    Hi, got a free phone from you.I have a question. I’ve got a friend who wants a free phone. She’s in the same nursing home that I’m in. However she doesn’t have any cell phones that she could use. I can give you her name and address and the nursing home we are at. Her name is Bonnie Sponseller, she’s at Golden Living in Elkhart…

    • Althea McIntosh says

      I wrote you about a friend who wants a phone, but has no email or gmail.what do I do to help her?.

      • Free Government Cell Phones says

        She can enroll by phone or online, Althea. You can find contact info for Assurance on this page.

    • Free Government Cell Phones says

      Yes, residents of group homes like yours are all eligible for free government cell phones (assuming they meet all the eligibility requirements). It requires one extra step and filling out a little more paperwork, but it’s really pretty simple. We would suggest that you speak to your chosen service provider’s customer service team (maybe even ask to speak to a supervisor) to enroll.

  314. Kevin Long says

    Is it possible to get a replacement for a damaged phone? My screen is damaged and I can barely see the numbers to dial out.
    Thanks,
    Kevin Long

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service team, Kevin. It’s possible to get a free replacement, but odds are you’ll be required to pay a relatively small fee.

  315. Kyle Arnold says

    My address is *** ******** Road, Swanton, Ohio 43558. My brother was using this address and died in February of 2017. Can I use this address now? There is no one with a government phone at this address—-if someone else is using this address that person is doing it illegally and needs to be cancelled. How can this be corrected? I am on food assistance and medical assistance with Lucas County Job and Family Service, Toledo, Ohio therefor qualify for a free phone.

    • Free Government Cell Phones says

      First of all, very sorry to hear about your brother, Kyle. We know how difficult these situations can be.

      To answer your questions, yes, you should be able to get a free government cell phone at your brother’s former address. We wouldn’t be surprised if you get rejected, so you should be ready with some proof (such as a death certificate) if that happens. We would suggest that you enroll by phone and ask to speak to a supervisor when you call in. Make sure you explain the situation.

      Good luck. We wish you the very best.

  316. cynthia tucker says

    hi sirs i looking into your plan cause i just lost my home and all i got is a po box no. hoping i still can get a phone

    • Free Government Cell Phones says

      It’s a big problem if you do not have a home address, Cynthia. You can only enroll in the Lifeline plan if you have a mailing address.

    • Free Government Cell Phones says

      How long has your phone been inactive, Amber? If it’s been longer than 30 days, you will probably need to re-enroll with your old company or with any other company offering free government cell phone plans in your state. Here’s where you can find a list of those companies and plans:

      https://www.freegovernmentcellphones.net/states

    • Free Government Cell Phones says

      We’re not quite sure what you mean by “wifi Facebook,” Janet. But if you have a plan that includes data (some plans only have voice and text, others also include data), you can access Facebook or any other website.

    • Mary Thompson says

      Janet, you will be able to access the internet with your data provided and can use wifi with your phone wherever there is free wifi service provided and, with this, you can search for Facebook. 🙂 If you don’t have access to wifi at home, you can try your local library. You can turn off data while accessing wifi services and that way you can save your data services for when you have no wifi service available.

  320. cindy hable says

    I don’t want or like this smart phone what other kinds of phones can I get and from where?

    • Free Government Cell Phones says

      You’ll need to speak to Assurance customer service to get that question answered, Cindy. Call 6-1-1 on your free government cell phone to connect to customer service.

  321. Wesley Poppen says

    What if the person that the phone is registered to moved out? how do I go about getting one? she still has it and don’t even live here.

    • Free Government Cell Phones says

      Each service provider is supposed to help customers clear up errors on the National Lifeline Accountability Database. Contact your chosen service provider’s customer service team and ask to speak to a supervisor. Tell that person your problem and ask them to “help me clear up an error on the NLAD.”

  322. Laura says

    Where’s my phone? It has been 3 or 4 weeks sence I ordered it. I need it .
    Please and thank you,
    Laura

    • Free Government Cell Phones says

      Contact Assurance customer service, Laura. This is an independent informational website, NOT Assurance.

  325. michael hardy 01 06 47 says

    i want a flip phone the touch screen are not for me iam old and disable you sent me a phone that i cant use i need a simple flip phone

  326. Anthony Graziano says

    I am trying to track down my missing phone number 570 407 ****. is this a phone of yours? Please call or text me at 570 239 ****..Anthony Graziano. I have ordered a new one.

    • Free Government Cell Phones says

      We’re not Assurance Wireless, Anthony. We’re an independent informational website. You’ll need to contact Assurance customer service by using the contact info we provided on this page.

  327. David says

    Hi I apply on line through you guys and was told would take 10 to 15 days to be notified , well its been over three weeks now with no reply back if I was approved

    • Free Government Cell Phones says

      We’re not Assurance, David. You need to contact the company directly to find the answer to your question. YOu can find the contact info you need right here on this page.

    • Free Government Cell Phones says

      Then you need to apply for an Assurance phone, Angela. You can find all the info you need in the article above.

        • Free Government Cell Phones says

          That’s not something we can help you with, Joseph. Sounds like you need to contact your service provider’s tech support team. You can contact them by calling 6-1-1 on your free government cell phone.

  330. Ryan Youngs says

    I got a letter stating I needed to recertify online, I emailed Lifeline help desk stating their website was down and I could not enter a pin or the phone number. They sent an email from califeline@xerox.com stating me to send all of my information to them, which I sent to that email address, it did not state DO NOT send to this address, nor did I get an email stating that it didn’t go through. This was sent 8/8/17 and now my phone is cut off and I couldn’t recertify online, called customer service on 8/7/17 and that lady stated she could not help me and hung up on me. This was California lifeline, if I have assurance wireless why was I not notified to call them? And now i have to reapply and I have the phone.

    • Free Government Cell Phones says

      We really don’t think anyone can explain the goings on in California, Ryan. Every other state gets by using the same federal regulators, but California, which is bankrupt, decided it needed to start up its own duplicative regulatory structure.

      If we were you, we would simply enroll with another Lifeline company that serves California. Here’s where you can get more info on all of them:

      https://www.freegovernmentcellphones.net/states

  331. cheryl maclaren says

    i have government phone through assurance wireless i have had it for over 6 years and just the other day i went to make a call and noticed it said (searching ) on it and still does . i called assurance wireless for help and because i dont remember some pin that i was suppost to give them the man said (when you find it call me back and then he hung up. so what am i to do ? please help.

    • Free Government Cell Phones says

      Call 6-1-1 on your Lifeline free government cell phone and speak to customer service, John.

  333. peggy salinas says

    I have applied for a phone a month ago and I have not heard back from anyone yet. i receive food and insurance benefits. I hope to hear back from you soon. Thank You,Peggy Salinas

    • Free Government Cell Phones says

      We’re not the company you enrolled with, Peggy. This is an independent informational website. Check your company’s website to see if it offers a “Check Your Status” function.

  334. nubwaxer says

    bank statements don’t prove income!!!! then they want digital copies of ID and SS/SSI qualification letter. who has those digitalized when SS ONLY sends hard copy letters?
    TRUCONNECT sucks!

    • Free Government Cell Phones says

      Scan it and send it. If you don’t own a scanner, you can get it scanned at any office products store.

    • Free Government Cell Phones says

      This is a bit of a glitch in the system, Sharra. You cannot enroll if a PO Box is your only address. However, you can enroll if you are a resident at a homeless shelter. Good luck.

  336. robert says

    someone used my social security number and name to get a free phone without me knowing and then that made my govt phone shut off. so they stolle my information.
    who can I talk to to straighten this out so I can get my phone working again. is there some kind of govt agency that I can talk to.

    thanks

  337. Gregory Mathews , says

    I need a phone. my screen broke and I can’t afford one. Yet the one i was very thankful to get in touch. so could you send me an replacement? Thank you. hope to receive a response.

  339. Valerie E. Toth says

    I sent in an application quite awhile ago and still have heard nothing. I am in an 62 yr old community HUD apartment.

  340. Ronnie Black says

    When do the free monthly minutes kick in? Is it at the beginning of each month or 30 days after the phone service started?

    • Free Government Cell Phones says

      Your minutes should be added on the same date every month. For example, if you enrolled on June 4, they should be added on the 4th of every month.

  341. helen luchs says

    I just want to add minutes to my phone .my phone number is1-734-497-6301. How can I do this

  342. Brenda T. Floyd says

    Please can you, please tell me how to apply for a Free Government Cell Phone. Thank you.

  343. Valerie Cashwell says

    I do qualify for a phone with Assurance Wireless but when I fill out the application they can NOT find my street address I have lived here 2 years. Our town does NOT have home delivery. They will not take a P O Box. I have verification of my street address but since they can’t pull it up, they go no further. Any suggestions would greatly be appreciated.

    • Free Government Cell Phones says

      Call again and ask to speak to a supervisor. This may be a situation where you need help from the USAC or the National Lifeline Assistance Database people.

  345. Richard Stovich says

    Developmentally Disabled (Hi functioning) Person income 20,400
    Is he eligible ????

  346. Jeannelle R Jones says

    Moving 7/26/17 to WA from CO. You are already my provider for free government phone service. Needed to let you know, and want to keep the same phone #. Need to give you the following information:

    new address as of 7/27/17

    *****
    *****

    old address as of 7/27/17

    *****
    *****

    Thank you,

    Jeannelle Jones

    • Free Government Cell Phones says

      A couple things, Jeannelle. (1) We are not Assurance. This is an independent informational website. You need to contact your service provider directly. (2) Since you’re in a new state, you’ll need to enroll again. You may find a better service provider (more minutes, more texts, more data, better smartphone, etc) if you check out all the service providers in your state. Check them all out at this link:

      https://www.freegovernmentcellphones.net/states

  347. jewel roach says

    message2
    the safelink phone they bullied in my mailbox switching assurion without my knowledge was asafelink’ fixed ‘
    phone hindering accessed and peripheriing the phone info in the temples withholding bank’s info

  348. jewel roach says

    dear gov the supporters of this free program believed that the black foreigners should not be receiving these phones, . but believes that the cons on the street should be controlling this program for drug uses.
    anyway my phone was removed from me at their request and i need it back. attorneys believed that this is foreign discrimination and should be taken to the highest board and ii agree

    • Free Government Cell Phones says

      We’re not your service provider, Frank, so we have no way of knowing. This is an independent informational website with no affiliations with any of the free government cell phone companies.

  351. billiejean matthews says

    How do I apply for phone and service? My zip code is 38856. I am on disability and my check each month is only $1321.00. My check is direct deposit so I have no ck stubs to send. I live alone. Though I do not receive medicaid, medicaid pays the premium each month for my medicare insurance so I don’t know which would be the best route for me to take. I need your input on this and directions on how to apply. The last thing is who is the carrier? I look forward to hearing from you.

  352. Barry says

    Do not believe assurance website that says you can use your previous number when you sign up with them. If you have a lifeline phone and switch to them your number is deactivated and is no longer available. I spent over a week fighting this tonight avail. Had budget mobile which is going out of business and switched to assurance. My old phone # was immediately deactivated. So don’t believe their claim on their website. Made me extremely angry.

  353. Brenda says

    I signed up a few months ago. When I typed in my zip code, it said that it was available in my area. It took hours on the phone and nearly two weeks to get it activated. It didn’t activate until I was nearly 30 miles from home. I was assured that it worked in my area.
    Finally, they made the claim that they didn’t have towers near me but were working on it. I asked how long that would take…a month…a year? I was told they didn’t know …but soon. I told them they needed to remove my area from their site. I told them it was false advertising, they were claiming something that wasn’t true.
    I have had this useless phone for several months and ended up having to pay outrages rates for my landline because I moved my service to this phone. I ended up shutting the landline off because the bill started piling up. I was now stuck with a pay-as-you-go (I have had for several years) and forking out even more money.
    I signed on today to check the new service I signed up for. I thought I would check on assurance and, finally, they have removed my zip code from their area of service. It is about time. THIS PHONE DOES NOT WORK IN THE AREAS FROM KLAMATH TO FOR FT. DICK CALIFORNIA!!! Forewarning.

  354. EARL ELBY says

    ABOUT 3 OR 4 MONTHS AGO I SEND MY COPY OF THE SNAP PROGRAM ONE PAPER BY wELFARE AND A COPY OF SNAP, WHICH YOUR STAFF TOLD ME THEY RECEIVE IT. THE LAST 3 TIMES U SEND A LETTEER PLEASE SIGN THE THE APPICATION , WHICH I DID. THAT WAS ONLY THING HOLDING ME UP TO GET MY PHONE. I GOT ALOT OF LETERS OR COPIES STATING THAT. WHEN I CALL YOUR STAFF AND SUPERVISOR SAID U NEED TO SIGN THE APPLICATION, I ACCOMMODATED THAT. NO WHERE IN THE LETTER U SEND ME, TO SEND MY MONEY STATEMENTS, CAUSE U TOLD ME U HAD MY COPY OF SNAP, WHICH IS THE TRUTH AND LETTERS DON’T LIED FROM U. IT SEEMS U ARE PLAYING GAMES WITH ME, AND NOT RESPECTING ME IN ANY WAY. SOMETHING IS GOING ON. I SHOULD NOT GOT TREATED THIS WAY. WHICH U WILL BE IN DENIAL. SO WHAT IS IT NOW,ANOTHER LIED COMING BY WAY. I’M VERY BITTER ANDI RESPECTED YOUR REQUESTS AT ALL TIMES.WHAT IS THE PROBLEM? THERE SHOULD BE KNOW PROBLEM.. PLEASE CALL MY SISTER PHONE 401-300-****, SO WE CAN RECTIFIED THIS MATTER. IT HAS BEEN TOO LONG TO BE TREATED THIS WAY. PLEASE KINDLY REPLY. YOURS TRULY, EARL ELBY 6-25-17

    • Free Government Cell Phones says

      You’re absolutely right, Earl. You should not be treated that way. But we’re not the ones who did it. This is an independent informational website, not your free government cell phone provider. You need to contact its customer service team.

  355. Naomi Johnson says

    What do I do if I moved into a place where someone who lived there before had a government phone n I can’t receive one cause the address is registered as they got one

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. Ask to speak to a supervisor. Tell that person that you need his/her help to clear up a mistake in the National Lifeline Assistance Database (NLAD). This is supposed to be a relatively simple problem to solve and they are supposed to take care of it for you.

  356. Drubay hall jr says

    I put in a application last night can you tell me if it went through? I am mailing my EBT proof today.

    • Free Government Cell Phones says

      Sorry, but we can’t tell you if it went through because we are not Assurance Wireless. This is an independent informational website. If you go to the Assurance website, you can click on “Check Status” to get your question answered.

  357. Joel Deacon says

    I have had my phone stolen or lost, i’m very cautious so I think it was stolen. It’s been so long i cant remember where or who I got it from so all I have is the number, 954-802-****. Any way you can tell me who or where I can report this hone stolen, I’d hate to think some ass is out there using my phone.

    • Free Government Cell Phones says

      You’ll need to do a little homework to figure out which company provided your service, Joel. Start by going to our “States” page. Here’s a link:

      https://www.freegovernmentcellphones.net/states

      Click on your state and you’ll find a complete list of service providers in your state. You’ll need to start at the top and call that company’s customer service team. If it’s your company, they’ll be able to identify you by your phone number, address, social security number, etc. If it’s not your company, you’ll need to move down the list and call each of the companies until you find one that says, “Yes, you are one of our customers.”

  358. Tracey w Lyon says

    Hi my name is tracey lyon
    I’m on Ssdi from a stroke 2 years ago. I really need a free phone.
    I have my letter from SSDI showing I get it and how much.
    What do I do next to get a phone I really need one ASAP!!!!
    THANK YOU
    TRACEY LYON
    ********@aol.com is how to contact me

  359. BRIDGET WEIR says

    i had an assurance free phone and i was turned off due to the fact i lost it the phone. so the free wireless pnone company had me do a safelink tracphone. i do not have the phone or number anymore because my phone caught 3 viruses and when i called for help no one could help me so i need a new phone please. i have moved. my new address is bridget ****, **** ******* ave, kingston ny 12401. can u help me? i need a phone to replace the one that shut down and ruined the battery.

    • Free Government Cell Phones says

      We can’t help you because we are NOT Assurance Wireless, Bridget. You need to contact the company’s customer service team to solve your problem. You can find that contact info in the above article.

  360. Nikki Matousek says

    I can not remember if I have used you before but I had a few questions…
    1. I have absolutely no phone, I’m an epelictic, my ex abusive husband(which I finally got away from to the help of my brother and sis-in-laws house which I love her more like my sister) had our old govt phone but it no longer works. He don’t care for them property and has broke and lost some, so my MAIN question is can ” I ” get a new phone? I see you you have androids and that is what I need in order to get online. Now the problem is I am currently living with me brother and sister in law and they already have a govt phone, not sure what company, but I was wondering if I had a phone ordered and sent to the same address that they already receive a govt phone to, would that jeoperdize their own service, like cut them off completly. They need the phone cause their son is disabled. I need a phone to keep in contact weekly with my doctor to monitor my seizures…is there anything you can do please email me asap and and mark it urgent. Thank you and I hope to hear(good news) soon. Thank you so much.
    Nikki Matousek

  361. Gerry Donnelly says

    My phone has a glitch, I factory default reset it and it still does the same thing .

    • Free Government Cell Phones says

      Contact your service provider’s customer service or tech support team. You can do it by calling 6-1-1 on your free government cell phone or by using the contact info we provided in the above article.

  362. Michael Coffy says

    I keep getting a message in my voice mail saying they could not reverifyI’m disabled and only use the phone for Drs. and important calls, so I don’t carry it with me all the time. They use to send me a letter to verify my phone, they couldn’t verify it so they shut it off,

  363. Kim Hicks says

    I have been searching for weeks now trying to find a assurance wireless tent in yucca valley to apply for a new phone without any luck so I was wondering if someone could tell me where and when they are going to be in yucca valley

    • Free Government Cell Phones says

      Since Yucca Valley is part of the Inland Empire, where this comment moderator spent his misspent youth, I’ll give you a complete answer, Kim. PLEASE DO NOT enroll at a street tent or booth. There have just been too many cases of fraud and abuse coming out of those tents and booths. Instead, keep your personal information safe by enrolling online or by phone right from the comfort of your home.

  364. Mary says

    Is it normal to receive new gov phone with texts when I opened the box? “Hi. go to store for me” ” call me” personal ones. Can I get private line?

    • Free Government Cell Phones says

      Sounds like you got a phone number that used to belong to a friend of the texter. Contact your service provider and ask if they can give you a different phone number.

  365. s. ross says

    Your reps were signing people up outside the 29 palms Stater Bros supermarket. But when I try to sign on line it always says they do not have the plan for my zip 92277.

    • Free Government Cell Phones says

      Go to the Assurance website, S. Look down toward the bottom of the page and click on “Contact Us.” It will take you to a page that offers several ways to get in touch with customer service.

  366. james o mccray says

    i placed my order two weeks ago still have anything about my phone order what happened to my order?

    • Free Government Cell Phones says

      Go to the Assurance website and click on “check Status” in the purple navigation bar at the top of the page.

  367. Bill O. Muhammaed says

    I lost my phone, then found it. I contacted your office twice. They put me in touch with the technical staff. They help put it back on. It went out again. Could you help. My number is 404-493-****. My email address is *********@gmail.com. Please help if you can.

    • Free Government Cell Phones says

      Sorry, Bill, but we cannot help because we are not your service provider. You contact them twice, not us. You need to contact your servi e provider directly.

  368. Jane patients says

    On their website it has a swap phone option and lists over 30 phones ALL of which are not compatible it a lie, for what I don’t know, the day I cancelled my land line my assurance phone froze for days so I ordered one of these supposed phones which was on the list and is a virgin mobile phone, but it is not compatible, the only phones that are, are the garbage noone else would carry, so now I have to pay to send the phone back and you have to buy it through them because like I said noone else carries them, so I tried to top up my account but for some reason it doesn’t show up, I hope I don’t have a medical emergency before we get it straightened out!

  369. Kathy says

    My sister in law received her new phone. When we call to activate it, it isn’t the same number as Herr old phone. Her PIN security information is all linked to her phone number that she has. Her PIN was texted to her, but when we go to activate the phone, it asks if you’re calling about thee devise with the number xxxxxxx and it isn’t her number. So when we try to put in the PIN, it isn’t correct.
    Please HELP

    • Free Government Cell Phones says

      We can’t help because we’re not Assurance Wireless, Kathy. You need to contact Assurance customer service or tech support.

  370. Dochop says

    I work for a non-profit organization that is interested in providing your phone service to our community. How do we get contracted to become an agent for you I can be reached at 773-840-****

    • Free Government Cell Phones says

      You need to contact the Assurance corporate office, Doc. We’ve provided contact info in the above article.

  371. Jonathan Riddle says

    My wife and I recent started having this service. We both received a smartphone. After a couple of weeks, my wife misplaced my phone. We both thought it was lost. So, I called to have it replaced, which they did, but they sent a phone with less memory and an older OS. So, after activating the new phone, I found the original and asked to have that reactivated. They said since the new phone was activated, I could not swap with my original. Nothing was stated in their FAQ. It is a waste to not reactivate the phone.

    • Free Government Cell Phones says

      Did you say you both got smartphones? In that case you will eventually run into a problem, Jonathan. The rules of the program say that only one free government cell phone is permitted per household. Eventually you will get snagged by the National Lifeline Assistance Database (NLAD) and one or both accounts will be terminated.

  372. Vanessa says

    They have been just wonderful and to me.
    I was disconnected from my 91 yr auntie and didn’t have minutes to call her back because my new minutes would not be on my phone until much later in the day. I called assurance and they were sweet enough to give me 30 free minutes to reconnect with my auntie ,I could just cry for joy . God is so good THANK YOU ASSURANCE .

    • Free Government Cell Phones says

      That’s a great story, Vanessa. Thanks for sharing.

    • Free Government Cell Phones says

      Since we are not a Lifeline free government cell phone company, we cannot provide the applications. You’ll need to visit the company’s website. We provide the contact info in the article.

  374. Dorothy martin says

    I accidently lock my life line alcatel one touch how do i unlock. Which button is back button. *********@gmail.com

    • Free Government Cell Phones says

      You’ll need to Google the make and model of your phone along with the words “user manual.” You’ll quickly find a manual that will answer your question, Dorothy.

  375. Rosalyn Burgess says

    Hello,
    I work at a nursing home our resident wanted to know if we can apply for them a cell phone …

    • Free Government Cell Phones says

      Yes, the residents of nursing homes do qualify for free government cell phones (assuming that they meet all the other eligibility requirements, of course). You can find a list of all the plans available in your state here:

      https://www.freegovernmentcellphones.net/states

      You’ll need to explain to customer service that this is a group home for which each of the residents pay for their own upkeep and are not part of a single family unit.

  376. Lisa says

    I was reading through the comments before applying for a phone and I saw a couple comments that I’m kinda worried about… Let’s start with the easy one! I saw that you can’t see what the phones look like yet they are referred to as smart phones? I’m hoping this means they are regular smart phones so I can change the fonts size and back light to see better due to bad eye sight right and I don’t have to worry about a dinosaur phone with little buttons that I can’t see! Second question was on the 2 comments about the phones being turned off for lack of use in 1 month, I’m sure this won’t happen to often (let’s hope) but I have my moments when my blood oxygen level drops down to 74 for no reason and I have alot of seizures and sometimes they can keep me in the hospital for a month trying to get my oxygen to stay up! They haven’t been able to figure out why it happens and it all started 4yrs ago! I live alone and would hate to find out I don’t have a phone when I got back home if my phone was left there and not with me when I was taken to the hospital! It’s a long story but I don’t even know anyone that I could ask to bring it to me.. just kinda scary! I think they should make that rule a little longer for reasons just like this.. you would think most people that have them are sick not that they just don’t have anyone to call so just turn the phone off! I see a future law suit maybe??? Just on bad timing on the phone company’s part!

  377. Sherri adams says

    My decision letter was mailed 3-14-2017 did not get it. Please text me at 352 459 ****. I would like to know if my android phones on the way or not

    • Free Government Cell Phones says

      We are not your service provider, Sherri, so we can’t tell you if your Android phone is on the way. We’re an independent informational website. You need to contact your service provider’s customer service team or visit its website to see if it has a “Check Your Status” function.

  379. Regina Clemons says

    I have three questions: How can homeless (people without a permanent address) acquire a phone? I recently encountered a homeless mother with a 5 month old baby and 8 year old child. As a trained professional in the eyeglass industry, she became homeless after an extended hospital stay wherein she lost her job, home, car and phone. She is on every shelter and emergency wait list in the county and various churches are covering her hotel bill. How can I convert my old phone to your program and give it to her? In fact, how can I set up a program to convert old donated phones to your program and distribute to the un-sheltered poor. I support several initiatives in the Northern Virginia area to assist the growing number of un-sheltered poor through outreach and 501(c) 3 initiatives. Thanks for your prompt response.

    • Free Government Cell Phones says

      We’ll see if we can answer them in order, Regina. (1) Unfortunately, she cannot get a free government cell phone without an address, even if it’s a homeless shelter. This is clearly a flaw in the system, but it is what the regulations require. (2) You cannot convert your old phone to the Lifeline program. And (3) There is no system in place that allows you to convert old donated phones to become part of the Lifeline program.

      We’re pretty sure those are not the answers you wanted to hear, but it’s reality, Regina. Keep up the good work. It’s people like you who make the world a better place.

  380. Catherine V Wade-Hall says

    My cell is broken it cant charge up, so I cant make a call. 602-872-****. how do i get a new phone and keep the same number.

    • Free Government Cell Phones says

      You can get a new phone by contacting customer service. You can keep your same number by telling the customer service rep that “I want to port over my current phone number.” Make sure you say those words.

  382. Roberta says

    Hello I applied for a phone a sent a text of proof still have not received my phone can u help

    • Free Government Cell Phones says

      Visit the Assurance website, Roberta. Click on the box up toward the top of the page that says, “Check Status.”

    • Free Government Cell Phones says

      How long has it been, Norma? Contact customer service to find out if and when it was sent out.

  384. Avian Clayton says

    I have an Assurance Wireless phone but i can not access the account because i dont have the pin number or know the security question answer to do anything. How do I go about getting that info if the representative who gave me the free phone did the activation procedure prior to me getting the phone.

  385. Stephen Frederick Kent says

    My brother had Obama phone. He died a few weeks ago. He was homeless and suffered from addiction. It’s been very hard on our family losing our brother father and son. Before they found his body somebody stole his phone and this person keeps calling everybody in the contacts in the middle of the night. Causing his daughter and my father who was very ill much pain and sorrow. So many companies on the lifeline Network I keep trying to find who his phone was under and they keep telling me not us try a different company. Is there one number I can call that can direct me to which company his phone was under so they could turn it off and stop this pain for our family.

    • Free Government Cell Phones says

      First of all, sorry for your loss. We don’t know where you live, Stephen, but if you live in California, you can contact the California Lifeline and they will be able to help. Here’s a link to its contact page:

      https://www.californialifeline.com/en/contact

      Unfortunately, if you don’t live in California, the only way to figure out which company your brother was with is to go down the list of Lifeline free government cell phone companies in your state to ask each of them if your brother was one of their customers. They’ll know based on his name, address, social security number, etc. Here’s where you can find a list of all the companies in your state (if you’re lucky, you may live in a state with only a few providers):

      https://www.freegovernmentcellphones.net/states

    • Free Government Cell Phones says

      Disability is not a qualifying factor, Emilie, but we would imagine that you qualify based on income. Contact Assurance using the contact info found on this page, or any other Lifeline free government cell phone company in your state. You can find that complete list of companies at this link:

      https://www.freegovernmentcellphones.net/states

    • Free Government Cell Phones says

      That’s good, Justin, because it’s illegal to have more than one.

  388. Vyn Martinez says

    I’ve recently returned to Assurance, but I’m having difficulty with placing calls: a call might begin making my call yet BAM signal is gone connects than ends….having a difficulty with strength which worries me greatly!
    Being disabled w/o a landline DO I NEED A NEW PHONE or CAN I PURCHASE AN UPGRADED PHONE BETTER SUITED TO THE DISABLED ?
    661/201-**** VYN MARTINEZ Bakersfield, CA 93306

    • Free Government Cell Phones says

      Contact the Assurance customer service team to get the most up-to-date answer, Vyn.

  390. Tony says

    OMG really guys please know your web sight before posting your questions. I have read some of the questions you have left. why is the first thing comes to mind but taking in the facts of these questions is really comical. this is great entertainment for me cause I have nothing to do but read your ridiculous post. keep em coming in I need more laughs

    • Free Government Cell Phones says

      We do get some odd and amusing comments here at FreeGovernmentCellPhones.net, Tony.

      • Janine says

        OMG i was doing that exact same thing due to the fact I have no life lol. I am very happy with the quality service I have with Assurance wireless. Other carriers i have used, i’m sorry but their service sucked, dropped calls, poor reception and they were very slow. Thank you for your service.

  391. Marvin E. Salazar says

    I lost my phone a few days ago. The number is 495-**** I’m using Wi-Fi at McDonalds in Ceres ca 95307 on Whitmore. My old phone I’m using and can’t make call or receive its service was metro pcs (209) 495-****. My name iS Marvin E. Salazar. its hard to get around to receive a message cause my car is not working. this is a important issue. Please turn the phone off.

    • Free Government Cell Phones says

      We can’t turn your phone off, Marvin, because we’re not Assurance Wireless. We’re an independent website. You need to contact your service provider’s customer service team.

  392. Joseph in Massachusetts says

    Hello,

    I’m on the 500 free minutes, unlimited text plan, and I’m still using an old Kyocera Domino phone which was provided by Assurance when I first signed-up for the service about 4 years ago in Massachusetts. Is it possible to buy and upgrade my old phone while still keeping the free Assurance service? My Kyocera Domino has no alpha numerical keypad, the tiny LCD display is fading, my eyesight is poor and it’s extremely cumbersome to send and receive texts with it. Thank you for any replies.

    • Free Government Cell Phones says

      You have several options, Joseph. You can contact Assurance customer service and ask which upgrade phones are available. You can also BYOP (Bring Your Own Phone). If you visit the Assurance website and go to FAQ, it will give you all the info you need. Just make sure you find out which phones are compatible with the Assurance network prior to purchasing one.

  393. Wendy Haber says

    My daughter, Wendy Haber, has one of your phones has one of your phones. Because she has limited vision, the tiny phone that you sent is very challenging. Are there any larger ones available? Her number is 817-683-****. However, I am her mother and contact at 817-731-**** 0r 817-689-****. My email is *******@sbcglobal.net.
    Thank you,
    Gloria Sepp
    Guardian

  395. Timothy Gower says

    My name is timothy Gower and I HAD phone number 954-204-****. Unfortunately you cut off my service because an apparent rule change states that if you don’t use it in 30 days you cut it off.

    Unfortunately on December 1st 2016 I suffered a catastrophic Congestive Heart Failure, Serious H\hypothyroidism, Sepsis, and Pneumonia. I was hospitalized and confined for over a month. Out for less than two weeks, I was back in the hospital via EMS ambulance. During those two weeks I had to journey to bury my mother who passed in February.

    Please restore my service as it is critical especially in these times of turmoil, sadness, and difficulty. I had no idea of the change and wasn’t capable of responding at that time.

    I have been given a replacement phone as the original burned out in the display. It is an LG and my brother found it to be compatible with your service as it is Tracphone capable. Please don’t leave me hanging, I’m just hanging on enough already

    • Free Government Cell Phones says

      First of all, Timothy, please understand that we are an independent, informational website, not your service provider. So we cannot restore your service.

      Now that we have that out of the way, let’s see if we can give you some advice. Believe it or not, you are the first person who has ever left a comment about health issues causing the 30 days without making a call issue. So it’s very interesting to us (and, undoubtedly, very frustrating for you). We’ve never heard of exceptions to the new 30 day rule, but if there were to be an exception, you should qualify.

      We’d suggest that you contact your service provider’s customer service team. Ask to speak to a supervisor and explain your situation to him/her. If you don’t get satisfaction, don’t give up. Go up the ladder directly to the president of the company if you have to. The old saying that the squeaky wheel gets the grease is definitely true.

      Good luck, buddy. We wish you the best and hope you’ll come back and tell us and our readers what happens. We’ll all find it very interesting.

      • Tim Gower says

        In November I became ill, thinking it was the flu. Down the line it was actually double pneumonia, which somehow made become septic, which led to thyroid failure which triggered congestive heart failure I collapsed in a street. Life threatening my heart had failed. I was released in mid February and travelled to Pennsylvania to bury my mother. Coming back my EF of the heart fell to 10 and I had Cardiogenic shock, back in. My phone was cut off so I could not call anyone. I am by myself in Florida and I am by myself, no one knew what happened to me. I now need to stay in constant touch with medical providers, among everyone else in ths saga. I was released again on March 10th. I don’t know exactly who my provider is.
        Tim Gower

        • Free Government Cell Phones says

          This is the second comment we’ve received in the last couple days about this same subject. Getting your service terminated because you didn’t make a phone call for 30 days because you were ill. We don’t have a good answer for you, Tim, but we do not believe there are any exceptions granted.

          If you’ve had your phone for more than 12 months, you should be able to re-enroll with any of the Lifeline free government cell phone companies in your state. Here’s where you can find all of them:

          https://www.freegovernmentcellphones.net/states

  396. shmuel froimowitz says

    funny question: can i specifically request a dumb phone AND NOT a smart phone? Please

    • Free Government Cell Phones says

      Congratulations, Shmuel. We always love it when someone asks a question we’ve never been asked before. The revised rules of the Lifeline program say that customers must be given smartphones (as of December 2, 2016). If we were you, we’d contact the Assurance customer service team and ask that same question.

      Do us a favor and please report back to us. Thanks.

  397. Ralph DeRota says

    hi i would like to get a new phone. something up date. i am a customer over 4 yrs. where do i go to see different phones? how can i see new phones? i get free phone Ralph DeRota my email is *******@comcast.net

    • Free Government Cell Phones says

      Unfortunately, Ralph, Assurance does not show its selection of phones on its website. But it does promise that all customers get free Android smartphones. Contact customer service.

    • Free Government Cell Phones says

      We’re not Assurance, Patricia. We’re an independent, informational website. You need to contact Assurance if you want your account cancelled.

  399. Heather Jawson says

    where do i apply to get a phone? what is the website address or the link to the site?

  400. Willie says

    HELLO THERE
    IT’S WILLIE JIM WARREN
    I HAVE A TELEPHONE
    I JUST NEED MINUTES ON IT

    Submitted an application
    How it’s going
    U HAVE A BEAUTY DAY

    TAKE CARE OF YOURSELF

    CAN U GET BOLD
    LARGER PRINT PLEASE THANKS

    • Free Government Cell Phones says

      Depending on what kind of computer you have, Willie, you should be able to alter the size of the fonts yourself. You have a beauty day, too.

      • Mary says

        You shouldn’t be greedy.
        Use the one they offer free–fyi- 5.95 at wally’s.not fancy enough?

  401. scott jackson says

    I received a letter stating that i received a phone from assurance wireless and i never did.I dont have a assurance phone.

    • Free Government Cell Phones says

      Are you saying you enrolled with Assurance, but never received the phone you expected? Or are you saying you never enrolled in the Lifeline program and the letter says you did enroll?

  402. Ben says

    Hello, my name is Ben. For the last 10 years, I have been busking(A Constitutional Activity) at **** Channel Islands Blvd. In Port Hueneme CA. I really enjoy what I do and it makes people happy.
    However an issue has arisen and I would just like to discuss with you:

    I have been in an relationship with an employee of your company up until a week ago. Her name is Leticia ******. The reason I separated from her is because I found out she was having separate relations with another employee of your company. He goes by the name of Mario.

    My dilemma is that she lets him use her vehicle for work and he parks it right in front of me. I feel like she has instructed him to do this in attempt to make me jealous. Well it worked.

    That’s all it is. I am not asking for any demands or requests. I just want to simply state that it is very hard for me to do what I love when I have to look at this guys(Mario) face smiling after I am pretty sure he’s been screwing my ex all night. That’s All.

    • Free Government Cell Phones says

      We think you have mistaken our website for Dear Abby’s website. We can offer you advice on the free government cell phone program, Ben, but not on your love life. PS: We think that damn Mario is after our sweet, young receptionist, too. We don’t trust smooth-talking charmers like him.

  403. Terri Howard Jerome says

    What other service is out there for government phones because I have been without my sevice for 2 months when I have done everything I was told. And when ever I call to find out why I don’t have service I have to go thru everything all over again.

  405. carlos says

    i am thankful that there are such program that exist. i’m currently with assurance wireless i think it’s a good company and i highly recommend it. except, if your vision isn’t all that good and the device they give you is so small(ZTE quest) i wanted to PURCHASE in their store(VIRGIN) a phone with a bigger screen(5.5) i’ve chosen a few with big screen but i was told it will not be compatible with ASSURANCE wireless and not allowed to bring my own phone either. They offered me COOLPAD phone same size as the one i already have, also coolpad has a malicious software built in it , definitely don’t want that. since they could no longer accommodate me i am looking for a new provider who might be a little sympathetic about my situation.

  406. Susan Kaufman says

    I’m finding it nearly impossible to learn how to use the new assurance wireless android phone. What can I do?

    • Free Government Cell Phones says

      Have you downloaded a user manual, Susan? If not, that could probably big a huge help. Just Google your phone’s make and model and the words “user manual.”

  407. Jesse Knight says

    I want to transfer my lifeline services to assurance wireless. What do I have to do to make that possible?

  408. dia atman says

    hi
    we have a very hard time finding the information to request a free cell phone. we live in new mexico and qualify for one due to our income
    our email is ******@gmail.com

    can you help?
    thanks

    • Free Government Cell Phones says

      You can find all the free government cell phone plans available in your state at the following link:

      https://www.freegovernmentcellphones.net/states

      Check them all out to find the plan that’s best for you (most minutes, most texts, most data, best smartphone, etc). We cannot provide the application because we are not affiliated with any of the free government cell phone companies, but we do provide contact info for each company.

  409. Judy fraizer says

    I have applied 3 TIMES for a phone and no one has contacted me and I have not received my phone.you my call me back at this number 615 546 ****

    • Free Government Cell Phones says

      We’re not Assurance Wireless, Judy, so you probably don’t want us contacting you. If Assurance won’t help you enroll, there are lots of other free government cell phones and one of them might even offer you a better plan (more minutes, more texts, more data, a better smartphone, etc). Here’s where you can find all the companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

  410. Cynthia Smith says

    I want to change phone service providers, how do I do that right now I have a life wireless phone bur but the phone is not activated.

    • Free Government Cell Phones says

      Use the contact info found in this article to reach customer service, Rebecca.

    • Free Government Cell Phones says

      Contact Assurance customer service, Brian. They should be able to help you.

  413. joann lloyd says

    I Ms Lloyd recieved my free phone on Nov 20th and was told i would recieve the new touch screen in the mail. As of today Feb 1st i have not recieved. Can u please let me know when or if i will recieve or not or can i send back old model. thank you kindly

    • Free Government Cell Phones says

      We can’t answer your question, Ms. Lloyd, because we are not Assurance Wireless. We’re an independent website with no affiliation with any free government cell phone company. You’ll need to contact Assurance customer service by phone or online. You can find all the contact information on this page.

  414. Sandra Fielder says

    I never got a Smartphone when I was set up with a freed Assurance Wireless. What do I have to do to get one? My phone is to tiny I can barely see what I’m doing!!

    • Free Government Cell Phones says

      When did you enroll, Sandra? Smartphones were only made mandatory as of December 2, 2016.

      • Sandra Fielder says

        Oh darn it!! I enrolled in 2014. Guess I’m out of luck. Since I am on the Govt. assistance program for free “Life Line” service, I’m probably eligible for the minimum service and simplest phone available.

        • Free Government Cell Phones says

          You can always pay a relatively small fee and upgrade through Safelink. Or your other option is to switch to a brand new service provider because all new customers are now supposed to be given smartphones. You can find all the service providers in your state here:

          https://www.freegovernmentcellphones.net/states

  415. Sandra Fielder says

    I have been told Assurance Wireless is being replaced by Access Wireless. Is this true? If so, when is this happening? How will this effect my account? Will I have to do anything on my end when it changes?

    • Free Government Cell Phones says

      The details are slightly different, Sandra. In reality, Assurance and Access are merging and the new entity will go by the Access name. The rest of your questions do not have answers yet. We’re all waiting to learn more.

  417. Janice Myers says

    I have two phones one activated and one not…My activated one got dropped into water. I would like to activate the other phone. It is a virginmobilr phone model 20176 but I do not have the battery!! Can you help. Ian a senior and am completely confused thanks j. Myers

    • Free Government Cell Phones says

      You need to contact Assurance customer service to find out if the make and model of phone you want to activate is compatible with the Assurance network, because believe it or not, not all cell phones are compatible with all cell networks.

      Regarding the battery, you can probably go to any RadioShack or BestBuy and find the battery you need. You can also probably find one wherever you bought the phone.

    • Free Government Cell Phones says

      We don’t have a clue, Kelsey. Don’t even know if that is technically feasible. Your best bet would be to contact your service provider’s tech support team.

  419. Danielle hamilton says

    I would like to cancel my service i do not get signal at my house. Have to go about 3 miles from my house before i get signal.

    • Free Government Cell Phones says

      You need to contact Assurance customer service in order to cancel your service, Danielle. We’re an indepedent website, not a Lifeline service provider. Will you need a different service provider that has a strong signal in your area to replace Assurance? If so, you can find a list of all the service providers in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Here’s another idea. Talk to your neighbors and find out which cell phone company they have accounts with and how good their signals are. Then you’ll know which company’s network is strongest in your area. All the free government cell phone companies use cell networks belonging to one or more of the major cell phone companies and you can find out which Lifeline companies use which networks by checking out the article at this link:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

  420. RUFUS L.HUDSON says

    I lost my phone months ago and the replacement also. I believe that my phone is still in service,if it that be the case will you please disconnect it .Could you please send me another phone at this address ***************.

    • Free Government Cell Phones says

      We’re not Assurance, Rufus. You need to contact customer service at your service provider.

    • Free Government Cell Phones says

      It’s always great to hear from someone who’s been helped by the Lifeline free government phone plan.

  423. tammy craig says

    My assurance wireless phone was turned off for no reason after five years of service. They told me to fill out a new application. I done three applications, and I keep getting denied all three times. I don’t have any income. I get food stamps, and medicaid. I spoke with two supervisors that said they were going to help. One supervisor back in november, and one supervisor two days ago. Every time I call a different worker tells me they don’t know what I’m talking about, and they won’t help me. This is not right.

  424. Maria Del Carmen Rodriguez says

    i’m living in Miami, Fl. my cellphone no work in audio for calls. What can I do ?

    • Free Government Cell Phones says

      Contact your Assurance customer service or tech support team, Maria.

      • david hughes says

        i lost my phone that gets 500 min and free texing and need it turned off. can you send me a replacement

        • Free Government Cell Phones says

          We can’t send you a replacement because we’re not Assurance. We’re not any other free government cell phone company, either. We’re an independent, unaffiliated website. You need to contact Assurance customer service directly by phone or online, David.

  425. lucy burge says

    hi I was writing to ask how to shut a phone off I had
    the phone number is 916-752-4662 I lost it and I got a new phone soo I want to have it shut off thank you

    • Free Government Cell Phones says

      Was the new phone you got a Lifeline phone from your free government cell phone service provider?

  426. Crystal Tappin says

    I have a P.O Box but can’t get a phone. I’ve had one before,but sign up for it at a tent in my town of Gila Bend. I had the P.O Box at that time also. That the only way we get mail here.

    • Free Government Cell Phones says

      According to the rules of the program, you are not eligible if you have a PO Box. The rules specifically state that you need a street address. You may have gotten lucky and slipped through the cracks with your earlier enrollment.

      Your situation is not unusual. We occasionally hear from other rural customers who say they can only receive mail at a PO Box. It’s a flaw in the system and we hope the FCC addresses it soon for the sake of those rural customers like you.

  427. Christina Gragg says

    I’ve been with Lifeline and Assurance Wireless over a year. Already, renewed my status with Lifeline. I am hoping that I can get a smartphone to replace this flip phone, that’s really not much for dependable communication.

    • Free Government Cell Phones says

      You’ve stumbled across one of the crazy parts of the free government cell phone program, Christina. Most companies offer smartphones to their new customers, but will not upgrade their current customers for free. Crazy, huh?

      That leaves you with two choices: (1) you can contact your service provider’s customer service team to see if they will upgrade you. If they want to charge you for the upgrade, you can either pay it or (2) Switch to a new service provider. That will make you a new customer and the new company should offer you a smartphone.

      Here’s an article that shows you all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      And here’s an article that shows you how easy it is to switch service providers:

      https://www.freegovernmentcellphones.net/how-to-i-switch-lifeline-phone-companies

  428. Kathy Ghassemlou says

    I am trying to contact someone to cancel service but every number I call gives me no option for doing that.
    Is there a number where I can actually talk to a real person? Thanks

    • Free Government Cell Phones says

      Desperate times call for desperate measures, Kathy. Go to the Assurance website, scroll down to the bottom of the page, click on “Contact Us,” and send them an email.

      Otherwise, you can get your account canceled if you turn your phone off for 30 days. If it neither sends nor receives any phone calls or texts for 30 days, you should be ok.

  429. Marty Worthington says

    How do I get wifi on phone, l have wifi at home but can’t get it to work on my phone. I called but girl have no idea of what l was talking about, who to call for help ?

  430. edward vetre says

    I HAD A FREE PHONE AND THEY CANCELED ME FOR NOT MAKING A CALL IN SISTY DAYS. I THOOUGHT IT WAS ONLY FOR EMERGENSES. I AM ON STATE AID. EDVETRE@*******.NET. THANK YOU AND HOPE TO HEAR FROM YOU MY CELL PHONE NO. WAS 860 284 ****. thank you

    • Free Government Cell Phones says

      Yes, Edward, you have hit upon one of the incredibly unfair inconsistencies in the free government cell phone program. On one hand they say it’s just for emergencies and on the other hand they say you must use it at least once every 30 days (it used to be 60 days, but new regulations have reduced it to 30 days).

      Unfortunately, all you can do is reapply with your old service provider or choose a new one to enroll with. But keep in mind that you must use your free government cell phone at least once every 30 days from now on.

    • Marie chevalier says

      I need customers number please contact number I need to activate my phone

  431. shay says

    I would like to feature The program and Assurance wireless in our Veterans Guide (advertisement) to point them in the direction on how to apply and receive phone assistance. Who do I contact for this in MN?

    • Free Government Cell Phones says

      We do not know who you can contact in Minnesota, Shay, but here’s another idea: Feature FreeGovernmentCellPhones.net so that your veterans can learn more about all twelve of the Lifeline companies that offer service in Minnesota.

  433. karan franks says

    My safelink phone was stolen out of my vehicle, I called to report it and to get a replacement, they told me the type of phone I had which I have had over a year was not eligible for a replacement but I could purchase one and the prices she quoted me was $29.99. That is crazy, I can go to Walmart and get a better phone for that price. What doesn’t make sense is my phone not being eligible. They sent me that phone, I didn’t ask for it. That’s our government for you. If I had been an illegal immigrant, I would receive 2 free phones.

    • Free Government Cell Phones says

      Find a couple of those phones you like at Walmart and then contact Safelink customer service to find out if any of the ones you like are compatible with the Safelink cell network.

  434. Mary Anne Plakio says

    My phone was cut off because they put the wrong address on my phone the put the old address. My phone number is 909 567 1723. The address they put on my phone was ***************. That’s wrong I haven’t lived there in a long time. The right address is *********** San Bernardino Ca 92407 My phone was cut off.

    • Free Government Cell Phones says

      Where did they get the old address, Mary Anne? Contact customer service to see if you can get the situation corrected.

      By the way, this comment moderator spent many happy years growing up in San Bernardino. Say hi to the 909 for us.

    • Free Government Cell Phones says

      How long ago did you apply, Sandra? It often takes three or four weeks or even longer.

  436. Lovey McIntosh says

    I signed up for a free phone with a vendor and she was having trouble that day getting the number. So I was told to come back tomorrow and she was gone. A few weeks later I ran into another vendor and they contact her and she promise to mail me the phone, but I have yet to receive it. What should I do?

    • Free Government Cell Phones says

      This is another reason why we advise against enrolling with street vendors. Contact customer service at the company that you enrolled with to ask if you have been enrolled.

  437. Jay fromer says

    i have a not so smart phone. I recently received letter on dec. 10 and says that i can have a free smart phone. Is this true? and if so how do i receive one?

    • Free Government Cell Phones says

      Yes, all new customers are entitled to receive smartphones as of December 2, and some companies are offering smartphones to current customers. It’s your lucky day, Jay.

  439. Donna Bartow says

    My name is Donna Bartow. i had sign up yesterday Dec 13 2016 at gaints grocery store at kline village Harrisburg PA with the ladies out there. they was having trouble with getting the information to youll and youll getting with them. they asked if i could come today Dec 14 to pick up my phone and there was nobody out there. My number is 717 797 ****

    • Free Government Cell Phones says

      This is an ongoing problem with enrolling with street vendors, Donna. It’s why we always recommend enrolling online or by phone directly with the service providers.

      • James Williams says

        What else has changed on December 2nd? I noticed that an Assurance street vendor was enrolling people left and right and I noticed that they now offer 500 mins talk/500MB data. I go through True Wireless and now they are offering the same thing, although I won’t get that until January, as I’m still on my current month that updated at the end of November. Are all companies now required to give this out?

        • Free Government Cell Phones says

          Yes. All companies must now provide smartphones to all new customers (although some of them seem to be giving the smartphones only to people who enroll online), and a minimum of 500 minutes or 500 MB of data.

  441. Brenda Hobson says

    Can I use a more upgraded phone than what I have? Can I transfer my free minutes to another phone because my phone barely works? And how do I do this? thank you so much..Also I knew someone that got a flip phone from you. Why is my phone so different and basic?

  442. Jessica says

    HI. I’m trying to get a phone with web for my boyfriends parents who already have assurance. Just want them to have a phone they can see better vs the small square black ones. What phones would be compatible for assurance phones. Nothing high tech just something to help them look up the bus schedules, phones number, etc. Tia.

    • Free Government Cell Phones says

      To find out which phones are compatible with the Assurance cell network, you’ll need to contact Assurance customer service or tech support, Jessica. If they want to move up to a smartphone, they can do that by paying a relatively small upgrade fee.

  443. Floy O'Neal says

    I have applied 3 times now for a phone and have not heard anything. What do I have to do to get a phone. I am 72, female and in desperate need of a phone. ARE THERE PEOPLE HERE? please tell me what I have to do? I have sent in 3 applications with all the information they required yet no phone has come. HELP?

    floyoneal@yahoo.com my daughters phone is 504-344-****. she is anxious for me to have a phone also, please call her. Her name is Debbie *****. My name is Floy O’Neal

    • Free Government Cell Phones says

      Have you visited the Assurance website, Floy? Click on “Check Stauts” to find out where your application stands.

    • jay z. says

      constant fails, requires a second phone to activate, voicemail or messages or service…. pain is the u know where,,,,garbled listening,,,

  444. John Fanucchi says

    i would like to know . can i cancal my cell phone an what ever money on the books will that amount come back to me? or not

    • Free Government Cell Phones says

      What money are you referring to, John? The free government cell phone program is really free, so there should not be any “money” involved.

  445. Karen Elaine Campbell says

    I keep getting notices to requalify my sevices. I have done this many times and it always says i don’t I have to until Dec 31, 2017. But I keep getting notices. I can’t reach a human with the phone numbers given. Please help !!!! Thank you !!!!

    • Free Government Cell Phones says

      Unfortunately, Karen, there’s not much we can do to help. Many of our readers have commented on how it’s virtually impossible to reach a human customer service agent. Since you cannot get hold of a live agent, try sending an email to this address:

      ourteam@assurancewireless.com

    • Miss Sara says

      I’m looking into switching from universal lifeline landline to cell phone and learned that while we need to recertify annually with each, the free cell phone plan ALSO requires we recertify each month. If we do not, as I understand it, we then rollover to being charged by the minute and it looks to be the same with all companies. Speaking with one who is happy with his Safelink account he states they send a reminder text for us to respond to. My problem is brain damage, if I get the text but my attention is suddenly diverted I can and do, within seconds completely forget what I’d intended to do before. I’m afraid of being shocked by a large unexpected bill and customer service reps I speak to are not familiar with the plans they represent and I’m not comfortable with the reply, “Umm, I think so.” If you are getting texts weeks before end of the month, and I think you said this is your first month, I would call and expect an exact answer as to how the monthly recertify works. It may be that they begin early to give folks like me multiple chances to respond on time. However, I find it slimy that they created the monthly recertify when an annual is required as I’m used to with my universal lifeline landline. I can always be wrong but it looks like it was created to snag people into an unintentional default and demand payment. Just because something is written to be legal does NOT make it right. The plan was created for the money-poor so other than evil greed why ever would they make such a rule? I’m not liking much of what I’m learning such as phones are not new but refurbished. To the question, “What do I do if the phone breaks?” the answer last night, word for word, “Uh you call us and we talk about if anything can be done.” Excuse me!? I was twenty years customer service and that is not an informed intelligent assuring answer but one differently worded is I Don’t Know.

      • Free Government Cell Phones says

        There is no monthly recertification, Sara. All programs require annual recertification. And if you don’t recertify, they do NOT begin charging you by the minute. They cancel your account.

  446. cassandra says

    my name is cassandra Hester and i will like for my pnone to be canceled. My phone was stolen anf i think the perpetrator stole my identity. please cancel. please report fraud

    • Free Government Cell Phones says

      We can do neither of those things for you, Cassandra, because we are not your service provider. We’re an independent website. Contact your service provider’s customer service team to cancel and report the fraud.

      • Sandra a alvarez says

        I want the application to aply. To free phone assurance willess free phone my adress is ********* fl 33174 please sent the applycation i needed the phone

        • Free Government Cell Phones says

          This is not the Assurance website, Sandra. So we cannot send you an application. You need to contact the company’s customer service directly.

  447. Carlissa franklin says

    My phone was supposed to be here 2 weeks ago,so im trying to see whats going on. Carlissa Franklin 561980.

    • Free Government Cell Phones says

      Yes, most of the free government cell phone companies say it will be two weeks, but that a very flexible timeframe. Most of our readers say takes three or four weeks or even longer.

    • Free Government Cell Phones says

      If the area code is in the same state, call customer service. If it’s in a different state, you need to apply for a new account with a company that offers free government cell phones in the new state.

      But why do you need a different area code? Many people have cell phones from areas in which they no longer live. For example, I live in Texas and the area code on my cell phone is from Southern California. My wife’s area code is from Central California. Area codes really don’t matter much any more.

      • Free Government Cell Phones says

        It may be difficult if you haven’t had your old number for a while, because numbers are given out to other new customers. But it can’t hurt to contact your service provider’s customer service team just to see if it is still available.

  449. Yvonne Rice says

    I can’t get a answer from safelink because I live in a trailer. What do I do? I let the people use my credit. 733$ a month don’t do 400.00 rent month , lights, etc.. I need a phone for doctors, food, Mrs.etc..

    • Free Government Cell Phones says

      We do not understand why living in a trailer should prevent Safelink from offering your Lifeline Assistance service. We assume you have a real street address, which should be all you need.

      Since Safelink doesn’t seem to be able to help you, have you considered enrolling with a different free government cell phone company? Perhaps one of them can solve your problem. Here’s where you can find a complete list of all the companies offering the program in your state:

      https://www.freegovernmentcellphones.net/states

  450. jay says

    Tried calling a friend’s number on my cell phone and was connected to Assurance Wireless Re-certification call center. I had already successfully re-certified several months ago but have had repeated calls and texts to re-certify. I answered the questions he asked and was told I will now get 500 minutes a month up from my 250. It was a bit hard to understand his East Indian dialect, but apparently I will be getting 500 minutes a month from now on. I checked my available minutes and have 750 minutes for this billing cycle. My phone now works normally and was able to call my friend. Nice to have the increased minutes. What is going on and when did these changes take effect?

    • jay says

      Just to clarify, I was on the older basic plan of 250 minutes a month and last week I asked if I could be updated to the present 350 minutes as I was considering moving to another provider if I couldn’t get the upgrade.

      • jay says

        Went online to check if showed the plan changes: Shows up as:

        Your Assurance Wireless Plan
        Free Minutes 250

        Off to the left it shows I have 750 minutes.
        Weird!

      • Free Government Cell Phones says

        That’s why we suggested reason #1, Jay. As competition stiffens, the Lifeline companies must offer more and better service to keep their customer happy and to keep them from switching service providers.

    • Free Government Cell Phones says

      We’re very happy to hear that everything is working out so well for you, Jay. There are two possible answers to your “why did I get more minutes?” question. (1) Competition is getting very tough in the free government cell phone business and Assurance upped your minutes to keep you happy. (2) The company is getting a jump on the new Lifeline regulations that will go into effect on December 2.

  451. Raymond Louis Barberio says

    I have an Assurance Wireless phone approximately 4 years ago and I need the phone number in order to get my email address back from Google all I can remember are the last two digits which r 60. I live at ***** Sawdust Road ********* North Carolina *****. my name is Raymond barberio if there’s any other questions or any other way you want to validate this I could get my old food stamp card and give you that number no longer in that position. I hope I’m doing pretty well now but I do appreciate the service you gave us when we needed it I believe that’s changed to 315 I know the last email I need to prove who I am and go from there but it’ll be greatly appreciated required for all of them but some of the ones that don’t have anything on them that long ago my phone number is 410 231 ****. my name is Ray. thank you so much

    • Free Government Cell Phones says

      Try calling 6-1-1 on your free government cell phone, Ray. That should connect you to customer service and they should be able to answer your questions.

  452. Renee says

    How do I find out the status of my application. I’ve been told 2 different things so far? Thank you for your assistance.
    Renee

    • Free Government Cell Phones says

      Keep in mind that FreeGovernmentCellPhones.net is not affiliated with Assurance nor any other Lifeline Assistance company, Renee. That being said, you can check the status of your application by going to the Assurance website and clicking on “Check Status” near the top of the page.

  453. Alex Cassidy says

    I would like to know where they have TENTS that give away free Obama phones in Downtown Dallas, TX

    • Free Government Cell Phones says

      We strongly recommend that you enroll online or by phone, Alex. The street tents and booths have been the source of too many cases of fraud and abuse.

  454. Cox says

    My phone was stolen over a year ago and just found out someone was using it on Facebook please. disconnect this phone and number as soon as possible the number is 509-599-****and the name Gregory Allan Cox. Thank you very much!!

    • Free Government Cell Phones says

      Don’t thank us, Cox, because we cannot disconnect your free government cell phone service. We’re a website, not an internet service provider. You’ll need to contact your service provider’s customer service team to get your account disconnect.

  455. Paul Grano says

    I have an access phone that I want to turn on, I have a free government phone thru assurance but my access phone is a better phone. I can’t find an access phone outreach and food for less knows nothing about it, I go to the web site and they don’t tell you anything about enrollment in there program. HELP

    • Free Government Cell Phones says

      Are you saying that you have two accounts open with two companies simultaneously, Paul?

  456. vera jones says

    i want to know im with virgin mobile but i heard you’ll be takeing over their service. it will become assrance wireless. when is it going to happen? if so can i get new phone with you? had my virgin mobile for a while.

    • Free Government Cell Phones says

      You have your facts kind of mixed up, Vera. Virgin has always owned Assurance. The actual story is that Assurance and Access are merging and will begin going under the Access name very soon.

  457. Laberta brunson says

    I’m a really change my number and now I can’t access my voicemail or my online account

  458. Teresa Howard says

    I currently have a safelink phone with another provider but the phone I use the numbers are to small and can’t read texts it’s also hard to text as it’s t9 .my question is can I switch providers and do you offer a better phone?

  459. Tiera says

    I received a phone from the guy giving away phones he never gave me my phone number to activate my phone

    • Free Government Cell Phones says

      Many of the companies offer multiple plans (some with data, some without) in each state. For example, we recently did an article about California that shows a huge list of different plans. You’ll need to look up your own state to answer your question.

    • Free Government Cell Phones says

      Sorry, but we cannot help you activate your phone, Jose. This is an independent website that has no affiliation with any free government cell phone company. You need to contact your service provider’s customer service or tech support team directly.

    • Free Government Cell Phones says

      Why is my deadbeat nephew not working? You have as much of a chance of knowing the answer to our question as we do of answering yours. Contact customer service or tech support at your service provider.

  465. Mary Ward says

    How do I find a assurance rep who is handing out the cell ph. in las vegas someone must know how to get ahold of someone

  466. Tresea Rohrer says

    My name is Tresea Rohrer. I had a replacement phone that was shipped and I never got it. I signed the slip on my door and never got it. I called to report it lost or stolen and they shut down the only way I had to ever text. Thank you: Tresea Rohrer

    • Free Government Cell Phones says

      This is, unfortunately, a very common problem, Tresea. We hear it frequently in the comments here at FreeGovernmentCellPhones.net. How long ago did you supposedly get the phone? It may make a difference in the answer we give you.

    • Free Government Cell Phones says

      Go to the Assurance website and look for the “Check Status” button at the top of the page. Click on it and you can find out exactly where your application stands.

  468. Dennies Andal says

    My Name is Dennies Andal
    My cell number is 619 867 ****
    My service is disconnected
    I can’t use my phone
    Please call me to this number 619 512 ****
    Thank you

    • Free Government Cell Phones says

      We are not your service provider.
      We are a website.
      One that’s unaffiliated with any Lifeline company.
      Call customer service.
      You are welcome.

  469. Paul Webster says

    Can you tell me which company provides the ZTE Firefox OS cell phone out of the ones in California that cover Lucerne Valley (that’s in San Bernardino County)

    Thank you so much!

    • Free Government Cell Phones says

      Sorry, Paul, but it’s impossible to know which companies are giving away which phones on any particular day. They all offer multiple phones and hand them out randomly.

    • Free Government Cell Phones says

      We don’t have the slightest clue, Antoinette. We don’t know what make and model of phone you have and we are not your service provider.

    • Free Government Cell Phones says

      We’ve never heard the phrase “due for an upgrade” used in the world of free government cell phones. Our understanding is that you can get an upgrade if you pay for it.

  473. Thad Kawalek says

    While in hospital (long stay) my phone has been disconnected. Is any possibilities I can return to service and keep same number as assigned before?- or
    what I should do now to receive service with you ( if possible)?

    • Free Government Cell Phones says

      One of the rules of the program is that you must make or receive a phone call or text at least once every 60 days or your account will be cancelled. Sounds like that’s what happened. If that’s the case, it should be simple for you to re-apply and get a new phone. That’s the simple part. Getting your old phone number will probably be impossible, though. It can’t hurt to ask if that number is still available when you apply.

      By the way, there are a number of free government cell phone companies in every state, so you might want to check them all out to make sure you are getting a plan with the most minutes and texts possible. You can find all the companies in your state by going here:

      https://www.freegovernmentcellphones.net/states

  474. Jeanette Walling says

    How to recertify for Lifeline Basics… where do I go & what do I do? I called & talked to ab Assurance Wireless last week & he told me at that time that he could see everything was in order. Yet I am still receiving messGes stating:. “Assurance is becoming part of Assurance Wireless but you must still certify for Lifeline eligibility.”. I am 73, receive SS cks, food stamps. What else must I do?

    Please send reply to *****@gmail.com

    • Free Government Cell Phones says

      It sounds like you’ve done everything necessary, Jeanette, but you might want to contact customer service just to make sure. If you visit the Assurance website you’ll find a button called “Current Customers Annual Certification.” Click on it and then call the phone number listed.

  476. gina gonzales says

    How can I find the status of my application. Which was done bout 2weeks back. The name on the account is Gina gonzales my D.O.B. is 4/6/**** the last four digits of my S.S. is ****. Please.

    • Free Government Cell Phones says

      First of all, Gina, NEVER leave your personal info on a public website like this. There are scammers out there just waiting to take advantage of you and making that information public makes their eyes light up.

      In answer to your question, if you visit the Assurance website, you can simply click on “Check Status” near the top of the page.

  477. Katrina says

    Can you please tell me how to block a person from CALLING me i already know how to block texts its blocking calls i cant figure out the woman i spoke to over the phone said it can be done onlone but have very vague instructions i have not been able to decipher thank you, Katrina

    • Free Government Cell Phones says

      No way for us to know, Katrina. Depends on your phone make and model. Here’s a suggestion: Google your phone make and model and the words “user manual.” When you find the right user manual you’ll be able to look up how to do it.

    • Free Government Cell Phones says

      Denise, Denise, Denise. Why didn’t you write it down? There’s no way to find your old password if you don’t remember it.

      Do any readers have any suggestions?

  480. Robin Gardner says

    I believe my phone was stolen by a family member. I don’t need the assistance now. But I just saw on my new phone that pictures on my new phone were derived to what I believe was mt my free disability phone number which was (502) 250-****.
    That means to mean that the he gave the phone to his child’s mother.
    This will be a taken legally, since he has stolen ove $30,00.00 worth of stuff from our home and the police are aware and have identified that some of the objects are in the pawn shop.
    We are both disabled and he totaled our car.

    He has a heroin problem and will definitely pay for what he has done to us. I will send back what happens. If this is not the carrier please send me an email so thar I may find the right one. And if you are the carrier, shut the phone off immediately. He stole that also and it has been in use illegally since December of 2015 when my husband received his disability!
    B. Thank you very very much, I await your response!

    • Free Government Cell Phones says

      We are definitely not your service provider, Robin. We are an independent website that is not affiliated with any of the free government cell phone companies.

      We can feel your pain in every word of your comment. But you need to contact the service provider directly in order to solve your problem. In the meantime, if you’re serious about punishing your family member, you should report him for fraud. Here’s an article that tells you how to do it:

      https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste

    • Free Government Cell Phones says

      Call 6-1-1 (that’s the universal customer service phone number) and ask your service provider to change your number. Should be a simple process.

  482. Jabbie says

    If I already have a phone that I like may I still receive the free service on my favorite phone?

    • Free Government Cell Phones says

      Maybe. Most of the Lifeline companies have BYOP (Bring Your Own Phone) or BYOD (Bring Your Own Device) programs that allow you to use your own phone. However, you’ll need to check with your chosen Lifeline company’s customer service team because not all phones are compatible with all cell networks. If your phone is compatible, you should be able to use it. But even that is not 100% for sure. Check with customer service.

    • Free Government Cell Phones says

      No way to know, TJ. The stands are usually operated by independent contractors who work for companies that have been hired by the Lifeline companies. They set their own schedules, so even the Lifeline companies generally do not know where and when stands will be set up.

    • Free Government Cell Phones says

      Yes. But make sure you tell the agent that you want to port over your current phone number on the initial phone call.

  487. Alicia Kramer says

    How do I get my phone deactivated? I was given an assurance wireless phone and told I wouldn’t have to pay nothing and wasn’t giving anything saying I would have a bill , can someone help me, get me a number or something. I tried 1-888-898-4888 and the number it gives you and it takes you to the same plc, automated service plz help me

  489. Appreciation is the key. says

    Let me first say THANK YOU so much to the creators, investigators, writers, and most of all the customer service people, who have to answer the same ignorant/lazy questions over&over&over. What you have here is a very informative and oh so helpfull website for everything you need to know about free government cellphones and for that I’m thankfull.
    Best regards, Neah Merritt.

    • Free Government Cell Phones says

      Awwww, c’mon, Neah. You’re embarrassing us with your praise. But we must admit that it’s nice to have our hard work appreciated.

  492. STEPHEN ROSE says

    LET ME GET THIS CORRECT, IN CALIFORNIA YOU GOOD FOLKS ARE OFFERING ; UNLIMITED TALK AND TEXT FOR FREE, NO MONTHLY CHARGE, HOWEVER, I MUST QUALIFY FIRST! IS THAT CORRECT? NO DOUBLE TALK PLEASE.

    • Free Government Cell Phones says

      Yes, of course you have to qualify, Stephen. That’s not asking too much, is it?

    • Free Government Cell Phones says

      We don’t particularly like the term “Obama Phone,” but we know it’s become a catchy slang phrase. That being said, all the free government cell phone companies hand out their phones entirely at random. It’s as if they have a giant bag of phones and they reach into it blindfolded every time a new person enrolls. So the person who enrolls just before you might get one phone, you might get another one, and the person after you might get a third make and model.

      Here’s an article that tells you about each of the companies and their smartphone policies:

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

      You should also know that virtually every company will allow you to upgrade for a small additional fee (usually somewhere between $40 and $75).

  495. Keely L Hanson says

    Can we use our current cell smart phone that we have already bought and still get the free service from freegovernmentcellphones? Pls and thank you

    • Free Government Cell Phones says

      We’d love to give you a clear yes as an answer, but we can’t. It all depends on the specific make and model of phone you bought and whether it’s compatible with your service provider’s network. Only your service provider’s customer service team can answer your question accurately.

  497. Richard McCoo says

    some how got a phone when i was drunk…Your rep knew or should have known; Here in MA.the contract is not legal nor binding…the phone was stolen immediately; I told the rep the next day but she did not give a s***…Please take notice now…
    Richard McCoo

    • Free Government Cell Phones says

      We are not Assurance Wireless, Richard. You must contact the company’s customer service team to solve your problem.

  498. MY NAME says

    Oh My Gosh! I was scrolling down the Q & A’s and I cannot believe that most of the questions came from people that live on Earth! So I’m not smooth when it comes to technology but D*>M!

    To the customer service dept. that has to deal with the ignorant questions: YOU HAVE MY UTMOST RESPECT!

    WOW

    • Free Government Cell Phones says

      C’mon, My, let’s cut people a little slack. We’re not saying that we don’t sometimes get frustrated answering the same question for the millionth time, but we’re always happy to help our readers get their free government cell phones.

    • Free Government Cell Phones says

      You must call Assurance (or any of the other free government cell phone companies) and ask that question.

    • Free Government Cell Phones says

      There’s really no way to know which cell phone you’ll receive, Cassie. The Lifeline companies buy refurbished phones in bulk and hand them out randomly as new people enroll. You will probably get a completely different phone than the person who signs up just before you and the person who signs up just after you.

    • Free Government Cell Phones says

      We need a little clarification, Olga. Are you saying you already have a non-Lifeline phone and you want to change that number to a new Lifeline phone?

  502. Jack VanHart says

    I put in a request and you said the name or s.s. on this person doesn’t exist. I am 49, been on ssd and Medicare all my life with the same name and ss#. I have safelink but they are not good and I don’t want to go back.
    My name

    • Free Government Cell Phones says

      We are not Assurance, Jack. We are an independent website. You need to contact Assurance customer service directly.

  503. Lainni says

    You may not know the answer to this, but its says you can add more minutes with virgin moble cards. So can you switch your phone to a virgin moble prepaid phone?

    • Free Government Cell Phones says

      That’s an answer that can only be answered by Assurance’s customer service or tech support team. We assume the answer is yes, because Assurance is owned by Virgin so the phone should be compatible. But that’s just a guess. Check to make sure before you buy a phone.

    • Free Government Cell Phones says

      Do a Google search for the make and model of your phone plus the words “User manual.” Find the manual and you’ll find the instructions.

    • Free Government Cell Phones says

      Most companies tell customers it will take two weeks or so to receive their phones. Our readers tell us, however, that it often takes considerably longer.

  507. Chander Pradeep says

    Where in Stockton such phones are provided.please give telephone numbers and addresses .

    • Free Government Cell Phones says

      It’s impossible to give addresses, Chander, because the people who hand out phones at street booths or tents are independent agents who set their own schedules.

  508. Joe Whitworth says

    How to delete sent messages from a free Assurance.
    My free cell phone has all the numbers I have ever sent a message to stored. Nothing I do will delete them.
    This is found under; Massaging – [2] Send Massage

  509. kraig parkinson says

    I DO NOT KNOW HOW TO SPEAK TO A PERSON. CAN U ASSIST? NO TEXTING OR E-MAILS BACK & FORTH LIKE THIS. I NEED TO TELL U THIS STRANGE STORY UPON RECEIVING A 2ND PHONE!! WOULD U PLEASE MAKE THIS ONE OF YOUR TOP PRIORITY FOR THURSDAY, JUNE 30th? THANK U VERY MUCH,
    KRAIG PARKINSON

    • Free Government Cell Phones says

      Your problem, Kraig, is that it’s illegal to get a second free government cell phone. So we fear that your intriguing “strange story” will never be told.

  510. Peggy says

    I was reading on here that it said” All companies are required to offer smartphones” So my question is if i apply for a Assurance phone will it be a smartphone since it’s required?

    • Free Government Cell Phones says

      No. Many companies offer smartphones only as upgrades and most of them do so at a reasonably reasonable price ($40-70 range).

  511. Lauren says

    My name is Lauren I applied or signed up on line through safe link it has a tracking number but i don’t know how to track the cell phone. I dont know if it’s being shipped or not!!? I sent proof of documents through on line and everything says approved. I need help!

    • Free Government Cell Phones says

      It’s pretty simple, Lauren. Go to the Safelink website and click on the “My Account” button. Look down the drop-down menu and click on “Check Enrollment Status.” Easy peasy.

  512. Janie Orozco says

    Hi my name is Janie Orozco. I have a phone with your company I received threw welfare office. I lost my phone about 2months ago. What is the process to replace it? You can call me or leave message 408 854 ****

  513. MERLE SELLEY says

    I have a plum cel phone, don’t have any contact details for support??
    cel is locked now and reads EMERGENCY CALLS ONLY!!!!!
    PLEASE HELP

    • Free Government Cell Phones says

      If you got your Plum through Assurance, the contact info is on this page.

    • Free Government Cell Phones says

      In most cases, it depends on the model of the phone. You should contact the Assurance customer service team to get an accurate answer.

  515. Dwight Isenhour says

    The phone I received ISN’T A SMART PHONE! It’s a POS generic cheap phone. I want to send this back and get the SMART PHONE that I was promised! So how do I do that?

  516. s.perez says

    I dunno my vendor provider?
    (totally lost my initial paperwork)
    ** DESPERATELY NEED VENDOR CONTACT# !!!!
    “Lucky Me”
    …MY DUM-@** managed 2 recieve a “ENTER ‘PUK’ LOCK CODE”!!!!
    ULTIMATELY LOCKING myself out!!
    I’ve searched hi n lo, via net & not a ONE the #’s provided are/is the number I need.

    Keep in mind this email address is not mine I’m using a friend’s email address to write this to you..
    Thank you for your attention to this matter I do appreciate it. Susanne

  517. Tina Richmond says

    Does assurance wireless offer smartphones for purchase or can I upgrade from my current phone that has no cramera or good internet capabilities

  518. Christina claudio says

    I had assurance wireless service in Kansas and just moved to utah. The rep said there was no availability of coverage in utah . Is this not correct?

    • Free Government Cell Phones says

      Here’s a list of all the Lifeline Assistance companies offering free government cell phones in Utah:

      https://www.freegovernmentcellphones.net/states/utah-government-cell-phone-providers

      Note that Assurance is listed, as is its recently announced merger partner, Access Wireless. In addition, Utah is listed on the Assurance website. Do you think the representative may have meant that service was not available in your zip code? It’s not unusual for a company to have service gaps — places where its network is unavailable — in a state.

  519. velvet Rock says

    Dear assurance wireless please renew my cell phone please because my dad is in the hospital with cancer he need to get hold of me if anything happens to him please Tku velvet Rock please write me back if you got my message assurance wireless

    • Free Government Cell Phones says

      You and your dad are in our thoughts and prayers, Velvet. However, we cannot renew your cell phone account. You must contact your service provider directly. Best of luck.

  520. Noe Perez says

    I have a assurance cell. want to up date with a newer one! which cell can I get at the store to transfer over?

    • Free Government Cell Phones says

      We have no way of knowing which phones Assurance is offering day to day. The only way to know for sure is to contact Assurance.

  521. Jessica says

    Im thinking of using this company but what kind of phone do yall have i wear glasses but its still hard for me to see small screens is there any androds in stock

    • Terry Bovay says

      iam currently a assurance customer..i want an up to date phone. touch screen internet google chrome maps messenger..all that stuff how do i get one

    • Free Government Cell Phones says

      You need to contact Assurance customer service directly, Michelle. We are an information and news website dedicated to the Lifeline Assistance industry, but we have zero affiliation with any of the free government cell phone companies.

  524. Vicky Munoz says

    In Columbus,NM,it is very difficult to get a free phone because ,either the address does’nt exist or because we do not have home delivery to our homes,we must suffer. this is totally unfair! We just want to get help like everyone else.

    • Free Government Cell Phones says

      We hear you, Vicky. This is one of those situations were needy people falls through the cracks. You should call your potential service provider and explain the situation. Ask to speak to a supervisor and ask them to help you solve this problem.

  525. Cody says

    Hi I can’t get any signal on the Alcatel one touch phone do you have any better phones or what about the lg 200 can I get that phone

    • Free Government Cell Phones says

      We’re not Assurance, Cody. You need to contact the company directly by using he contact info you’ll find in the article above this comment.

    • Free Government Cell Phones says

      That’s a complicated subject, Lydia. The Federal Communications Commission requires that all phones be capable of being “unlocked” (meaning that they can work with other companies). For technical reasons, some phones cannot be unlocked and your service provider is supposed to provide you with a replacement phone that can be unlocked.

      All that being said, it may be that your phone cannot be unlocked. If not, your original company (Assurance) will be required to give you a phone that can be unlocked, but if you take your current phone to a new company it has no obligation to unlock it.

      Make sense?

  527. Linda Brantley says

    I have been trying to get a phone for 2 months. I checked today to see I’ve been rejected without a message of why. I sent a copy of food stamp card and of my SS card. I didn’t understand the other I was to send n I asked but was never told. Can’t apply for any other coz it keeps going back to safelink. 1498*****

    • Free Government Cell Phones says

      Call back to Assurance, Linda, and ask to speak to a supervisor. Tell that person your issue and insist that they check the “NLAD.” That is a national database that is supposed to eliminate exactly the problem you’re facing.

      Please let us know what happens.

  528. Ruth Perez says

    Hi am requesting if you can send me another application to fill out for the safe link cell. I got one on mail but I lost it. I no am qualified to get a cell. But I need the application to fill out and send, if you came I would be very grateful. Thank you

    • Free Government Cell Phones says

      We cannot send you a form, Ruth, because we are not Assurance Wireless. We are an independent website and have no affiliation with any of the free government cell phone companies. You will need to contact Assurance by using the contact info shown in the article on this page. Good luck.

  529. connie rice says

    Hey this is Connie Rice
    I have been trying to get a phone for a month now every time I sent the rapper back to you I got turn down eveytime my home address **** Durham RD.

    My home phone (864)614-****
    My email connieshifflett2014@*******.com

    • Free Government Cell Phones says

      This is an independent website, Connie, that’s not affiliated with any of the free government cell phone companies. You need to contact Assurance directly.

      If you can’t get any response from Assurance, click on the “Providers” link at the top of this page. There are many other service providers available.

  530. Kathleen Bredahl says

    Where is the closest assurance wireless representative to me, where I can apply & receive phone the same day? I do not have transportation & and walking is limited, it needs to be close.

    • Free Government Cell Phones says

      Take our advice, Kathleen, you’d be far better off applying online or by phone.

  532. Racheal Turner says

    I’m currently living in farmington Missouri I was living in Redding California and had a phone through u but I have lost that phone and no longer have it I am trying to get one here where I am living now 417 *****, Farmington Missouri 63640

    • Free Government Cell Phones says

      Now that you’re living in a different state, Racheal, you’ll probably need to apply all over again. Plans and Terms & Conditions differ from company to company and from state to state.

      Consider yourself lucky, because Missouri has far more Lifeline Assistance free government cell phone companies to choose from than most states. You can find them all by going to this link, which lists all the companies:
      https://www.freegovernmentcellphones.net/states/missouri-government-cell-phone-providers

      We’re recommend clicking through all the companies to find a plan that works best for you (the most minutes, texts, data, smartphones, etc).

  533. Adrian Bernal says

    can i keep my old phone #?,how long do i have 2 change it over.how much time?thnk u

    • Free Government Cell Phones says

      Yes, it is theoretically possible to block calls on any phone. The problem is that it depends on the phone’s operating system and the type of phone you have. Try Googling “block cell phone calls.” You’ll find exactly the info you need.

  535. bill marius says

    IF TRANSFERING SERVICE TO ANOTHER STATE CAN I GET AN UPGRADED FON SUCH AS A SMART FONE BEEN A CUSTOMER FOR A FEW YEARS

    • Free Government Cell Phones says

      Do you know if Assurance does business in your new state? You don’t say which state you were in nor which state you are moving to, but you may need to re-apply in the new state. The plans vary by state, which means the number of minutes and texts you are given varies.

      Readers have told us both sides of this story. Some have said it was easy to transfer their service to the new state, but others said it was impossible. It may just be easier for you to re-apply with a new company. Here’s an article that tells you how to switch providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

  536. Ray Gierach says

    Assurance Wireless aka. Sprint should be removed from the program. Simple app has been rejected several times over the past year year and a half! Each time a different reason given and advice to reapply. Customer Service? In foreign country (accents incomprehensible).

  537. hilda lomeli says

    Mi telefono no funciona bien quiero saber Como puedo obtener Otto telefono

    • Free Government Cell Phones says

      Yes, siree Bob, Mike. It’s absolutely free. However, we urge you to click on the “Providers” and “States” links at the top of this page. There are many providers and you should look at them all to see who offers the most minutes and texts in your state. Each company offers something a little different. Some also offer smartphones.

      There are some companies that charge small fees, but there’s generally no reason to enroll with them when so many other companies offer the program for free.

  539. RODNEY TAN says

    Can I transfer my cell phone service from another phone provider to Assurance Wireless? If so, how can I do it? Please send me an email with your response. Thank you.

  540. Robert Nevoa says

    Why can’t I get a touch screen phone that is compatible with assurance wireless paylo, budget wise I am able to get a paylo card $30 for unlimited data and voice, but a touch screen phone would be much more convenient and quicker to use in case of some kind of emergency, besides it is the year 2016 and technology only keeps growing faster each day. Please help me understand better, I am perplexed! 🙂 Thanks for your assistance to all the questions here you are cool great. Robert

    • Free Government Cell Phones says

      Far be it from us to speak on behalf of the free government cell phone companies, Robert, but we’ll go ahead and do it anyway.

      Keep in mind that these companies must make a profit to survive. That’s why they give away older, refurbished phones instead of the newer models of phones that you want. The newer technology phones are still expensive and the companies would lose money on every one they give away.

      We assume they will eventually give away those newer technology phones as time goes on and more of those pre-owned phones become available, go down in price, and can be refurbished for their purposes.

      We know it’s not the answer you wanted, but it’s reality.

  541. Margarita munoz says

    I have a phone with assurance now I can’t use it it says I no longer qualify I still have asitance food stamps and medical my # is 714 365 **** can u please tell me what has happen to my account why I can’t use my phone

    • Free Government Cell Phones says

      Margarita, we are an independent website that is not affiliated with any of the free government cell phone providers. You must contact your service provider’s customer service team to get an accurate answer.

  542. Rochelle says

    In the description it says 350 minutes/month and unlimited text. Does it vary by state? I have assurance and mine is always 250 minutes unless I add another $5 on for the month.

    • Free Government Cell Phones says

      Each company offers slightly different deals, Rochelle. You need to check with each company to determine what they offer in your state.

  543. Kim hogan says

    I live in Michigan city Indiana. Is there somewhere that I can apply for assurance in person?

    • Free Government Cell Phones says

      We are unaware of any Assurance corporate stores. And we do not recommend enrolling at street tents. In other words, it’s best to apply by phone or online.

  544. Vicky says

    What is the correct number for assurace direct line? I like to report my phone lost and disconnect the acct. I tried call8ng 3 different numbers they all lead me to sprint rep.

  545. Lori says

    My roommate applied and received a letter stating that she was active as of 5/4/2016, but we haven’t received any additional information. The customer service line doesn’t link to a human, and the website states they couldn’t find my account.

    Can you help? How long does it take to get the phone in the mail?

    • Free Government Cell Phones says

      Most companies say you’ll receive your phone within two weeks, but it varies. When did you apply, Lori?

    • Free Government Cell Phones says

      It’s really good, really good to hear from a satisfied Lifeline Assistance customer.

  548. Eldon Anderson says

    I want to change my phone number but have no money to pay for it is there any way I can do that

    • Free Government Cell Phones says

      There should be no charge to change your phone number. If there is, changing to a different Lifeline Assistance cell phone company is free and you’d get a new number, too.

    • Free Government Cell Phones says

      Then you should do it, George. But you can’t do it at this website. You must contact one of the free government cell phone companies directly.

  551. Pam says

    MY PHONE JUST STOPPED WORKING TODAY…IT SAYS UNFORTUNATELY LAUNCHER HAS STOPPED. DID I GO OVER MY MIN….I GOT THE PHONE APRIL 1ST 2016….DO I WAIT UNTIL MAY 1ST FOR IT TO GIVE ME BACK MIN..AND TEXT

  552. Lori says

    Can you tell me where they are doing this program in person? I’ve seen tables set up with workers handing out phones in my area, zip code 95843. But now when I need them, I can’t locate them. Can you help?

    • Free Government Cell Phones says

      That’s one of the problems with the independent contractors who man the booths, Lori. Even the free government cell phone companies don’t know where and when they’ll be open.

      We recommend applying online or by phone (if possible).

  553. Edicta Martinez says

    Hi. I recently move out USA, having with me my small phone. Obama’s phone” Is time to my annual certification and I do not want to loose the service, I received help from the government like social security and food stamp. I will like to continue with the service and continue with the same number. I am having difficulty to re certify again. This is my Email address if you need my personal information. MARTINEZ_EDICTA@*******.COM Thanks.

    • Free Government Cell Phones says

      Sorry, Maria, but you’re limited to one free government cell phone per HOUSEHOLD. There has been a huge problem with fraud, waste and abuse in the past, but the Federal Communications Commission has done a great job of cutting off the crooks.

  555. Timothy LIttle says

    I have a government phone and I can not get data with this phone which is crucial to me getting a job? how do I get a SIM card for my Coolpad?

    • Free Government Cell Phones says

      Technical questions like this are above our pay grade. You need to contact Assurance tech support or customer service directly.

  557. Jeani says

    Are these phone monitored by the government or anyone else who should not have any access? Reason I ask, I have been a customer and I get a monthly review that I get a test notice of. After this last one yesterday, some of my text messages have disappeared. I called the company but they said it is not normal and could not tell me who did this? Any others have this type of complaint?

    • Free Government Cell Phones says

      We realize that a lot of people are worried about the government listening in, but it’s just not something we are concerned about. Maybe they do listen in. We don’t know. But if you’re not doing anything illegal, you should have nothing to worry about.

      That being said, these are called free “government” cell phones because the government pays for them. But they are refurbished and handed out by private companies, so that puts the government ears one more step away.

  558. Gregory Hintze says

    How do I talk to a real person with assurance I have tried three different numbers and all I get is the same non human?

  559. Ikia says

    Hi, I dropped my phone in the sewer an hour ago. Can you cancel my account, 414-792-0579? Contact me with the next steps please, thanks.

  560. Michael Stafford says

    I am currently with Reachout, but they have informed me that after May 21, they will no longer carry my service. My husband is on Social Security Disability, Would he be eligible for free phone service with your company and we already have a Samsung phone.

    • Free Government Cell Phones says

      Here’s how to find out:
      1. Click on the “Do You Qualify?” Link at the top of this page. It will show you all the federal programs.
      2. Click on the “States” link at the top of the page to get a complete list of service providers in your state. That page will also tell you which additional state programs help you qualify in your state.

  561. Blondie Barton says

    I got a free phone and it worked fine until yesterday phone froze have no ideal who my carrier is or how to contact them for assistance. I ordered through Sacramento lifeline can anyone tell me who to contact my number is 209270****

  562. tracy says

    my grandfather says he keeps getting a text saying that his lifeline service is about to end. Wouldn’t they send him a letter by mail if this was the case? He sent in his renewal form 3 months ago.

  563. Dan Spector says

    How can I get the benefits of Ilfeline service and still keep my current phone? The refurbished ones are inferior to the Samsung Galaxy i am currently using.

    Also, as I am a Reachout customer being forced to switch, how do I keep my current phone #? The texts Reachout sent said that SafeLink would let me do that, but the recording on SafeLink’s phone line says I will get a new number, and I’d rather not. Thanks

    • Free Government Cell Phones says

      ReachOut is the first major Lifeline Assistance company to leave the business, so this is all kind of murky, unexplored territory, Dan.

      Can you keep your own phone? Depends on which service provider you select. Some companies permit BYOD (Bring Your On Device) or BYOP (Bring Your Own Phone), but others don’t. You will need to check the websites of any companies you are considering. You can find all the companies in your state by clicking on the “States” link at the top of this page. Then click on your state and click through all the companies.

      You should be able to keep your own phone number by asking your new company to “port over your phone number.” However, ReachOut’s departure from the business is very unusual, so you should double check that with any company you speak to.

      Good luck. Please let us know what happens. Many of our readers are undoubtedly finding themselves in the same situation and could learn from your experience.

  564. Peggy mckinney says

    Hi. My name is peggy mckinney . My lifeline phone isn’t working . I must have missed my text or my husband erased it. But I can’t get in touch with you I still want my phone . My phone number is 208 922 **** . Thank you so much .

    • Free Government Cell Phones says

      You need to contact Assurance by phone, Peggy. This is an independent informational website that is not affiliated with any of the Lifeline Assistance companies.

  565. clarence mason says

    will my phone have access to the internet? please ? clarencemason22dan10@*******.com thank you.628 223-**** please upon activation thank you **** eddy street san francisco ca 94102.

    • Free Government Cell Phones says

      The free government cell phone companies typically purchase many different refurbished cell phones in bulk and hand them out to new customers on a random basis. There’s no way to predict which make and model you’ll be given. If you need a smartphone with Internet access, you may need to pay a small fee to upgrade your phone.

    • Free Government Cell Phones says

      We want pork ribs for dinner. You’re more likely to get what you want than we are.

  567. Shannon Sales says

    where can i get a phone in ventura california? i can not find it on this site! my ex husband has stollen my phone and sold it for money! I have left him for good. It was called into the police! Please help! homeless! this is my sisters email address

    • Free Government Cell Phones says

      You do not need to go anywhere to get a free government cell phone, Shannon. You can apply by phone or online. You can find a list of all the companies offering this Lifeline Assistance service by clicking on the “States” link at the top of this page, then clicking on “California.” Good luck.

  568. Crystal Greenwell says

    How to changing my cell phone number I want a different cell phone thanks ya

  569. Margaret M Russ says

    Will I be able to keep my same phone number? I have been with Reachout Wireless for approx 5-6 years but they will not be offering this service after April 21, 2016.

    • Free Government Cell Phones says

      Tell your new company that you want to “port over your phone number.” It’s a common procedure and should be easy to do.

    • Free Government Cell Phones says

      Good news, Larry. Yes, you can upgrade for a relatively small fee.

    • Free Government Cell Phones says

      You have two ways to cancel.
      First, you can contact the Assurance customer service team by phone or online.
      Second, you can leave your cell phone unused for two months and the service will be automatically canceled.
      If we were you, we’d go for option number one.

  573. Terry says

    Not happy at all with your customer service. After my phone died I called was told I would receive a new phone by some girl that spoke bad English the phone was never delivered. I called back only to speak with another person speaking terrible English and was told the order was not placed for no specific reason but would be.Currently looking at other options.

    • Free Government Cell Phones says

      Unfortunately, Terry, Assurance will probably not see your comment because this website is not affiliated with Assurance Wireless nor any other free government cell phone company. We are an independent source of information on the Lifeline Assistance program. Since you’re not having any luck with the Assurance phone representatives, we’d suggest you approach it from a different angle and try to contact the company online.

    • Free Government Cell Phones says

      The minutes should be added to your account automatically, Janelle. If that doesn’t happen, you need to contact the Assurance Wireless customer service team by phone or online.

  575. David Olivo says

    I have been trying to contact assurance wireless to reactivate my cell phone however the toll free numbers which are provided will not let me talk with an assurance wireless representative. Thise numbers are to other phone companies. How can I talk to a live Assurance wireless representative so I can reactivate my assurance wireless phone ?

    • Free Government Cell Phones says

      We take our readers’ complaints seriously, David, so we attempted to call Assurance. We can’t imagine why you’re having trouble, because the Assurance Wireless number worked perfectly for us.,

    • Free Government Cell Phones says

      We assume your question means that you’re looking for a street vendor who will provide a free government cell phone. Our advice is to apply online or by phone instead. You won’t get your phone immediately, but the transaction will be safer.

    • Free Government Cell Phones says

      Each of the free government cell phone companies have a roster of different cell phones. Each new customer’s phones are chosen randomly. The only way to get the phone you want is to pay a small upgrade fee.

    • Lilia says

      I joined the program in 2013 through Assurance Wireless at that time they were giving out the Kyocera like those small phones, no camera capability. I have used that until last month when I called them after finding out that they were giving smartphones to their new customers. So I was able to upgrade without any fee. Assurance wireless customer representatives are very helpful. I now have the ZTE Reef (2013) and with 500 mb data. I have wifi through my internet provider so I use the wifi on my phone.

      • Free Government Cell Phones says

        Congratulations! We’re glad to hear you had a good experience with Assurance.

      • Lilia says

        I would like to add something to this too. I am senior and retired and I am blessed because in California Assurance wireless offer unlimited free talk and text through the California Freedom Plan.

        • Free Government Cell Phones says

          We love to read good reviews of free government cell phone companies. All too often our comments section turns into a forum for unhappy customers. We understand and do everything we can to help our readers solve their problems, but positive comments make our day.

  578. Marjorie Sterling says

    I would like to upgrade my free phone to a smart phone. My hands/fingers do not work well and hitting the keys 1-3 times to type a letter is painful, and it takes so long to text that way I forget what I am trying to say after counting it letter out. I live in WA state is there any way I can upgrade my phone?

    • Free Government Cell Phones says

      You must call the Assurance customer service team directly. Odds are good that you’ll be able to upgrade for a small fee.

    • Free Government Cell Phones says

      We’re inclined to say yes, but you should confirm that with your service provider. Contact its customer service department.

  580. Lynne Letizio says

    Is there a company whom provides FREE cell phones that will allow you to use my own phone. My kids gave me a very nice phone a year ago, smart phone.
    Lyn

    • Free Government Cell Phones says

      Many of the companies allow you to bring your own phone. The only way to confirm, though, is to contact customer service at each of the companies you are considering.

  581. Sandy Wheatley says

    I NEED TO SPEAK TO A HUMAN. PLEASE CALL CATHOLIC CHARITIES AT 856-324-*****
    sandy ****

  582. Carrie sobczak says

    I had a phone with assurance wireless and someone stole it. I need a new phone and different number.

    • Free Government Cell Phones says

      The way we understand the smart phone situation at Assurance, you cannot use an iPhone and Android phones are only available in California.

    • Free Government Cell Phones says

      Yes. Phone numbers are transferable, but you must ask your new company to “port over” your number. If you don’t request that, you will be given a new, randomly-assigned phone number.

    • Free Government Cell Phones says

      You can apply with any of the free government cell phone companies that do business in your state. Find them by clicking on our “States” link at the top of this page.

  586. NAGA.LINGAM says

    Hi iam already assurance wireless customer so my phone number is 646 281 **** so currently my phone is out of order and no minuts left and I want to keep same phone number so my request is please continue I need the service and same phone number thank you very much and have a grea6tday

    • Free Government Cell Phones says

      You must contact the Assurance customer service department directly. You can find its contact info by clicking on our “Providers” link at the top of the page.

  588. Tammy Conklit says

    The site says my phone was activated but i have mo phone yet how long does it take

    • DeMarie says

      I received an email with my pin etc… and checked my status – which is probably what you did – it said it was activated (but it truly isn’t yet) It just means you were approved – my phone arrived about a week after that and then I activated it with the pin that was on my letter (and also in an email they sent). Also, here is a tip – don’t try to activate after hours – like after 5 pm – it won’t work – so just charge your phone and then turn it on between the hours of 9 to 5 – you can then activate with no problem. I know there have been those that complain etc…, but for me this has been a true gift. I worked hard all my life and a forced retirement cut my income a great deal – so having this phone without cost is amazing.

  589. Rhonda says

    My comment is. They will not allow you to publish the real complaints. They must approve it first? Really?

      • Free Government Cell Phones says

        Want to know who censors comments, Rhonda? We do (the Editor and Administrator of this website). This will be the last of your comments that we approve because you’re starting to sound like a broken record. Come back and leave another comment when you have something new to contribute.

      • Erin says

        Freedom of speech means you can speak your opinions such as criticizing your government without fear of persecution. Like all rights to freedom of speech comes with regulations. For example you could get in legal trouble for shouting “fire!” in a movie theater when there is none. And businesses, such as that theater have the right to throw you out for disturbing the peace. An adult can get in trouble for soliciting a minor online. In this situation you did post your comments but that doesn’t mean they get to stay up forever. But nothing is stopping you from asking your questions to people in person or trying to ask your questions or post comments on another site. And you’re not being arrested. I hope this clears up freedom of speech for you.

    • Free Government Cell Phones says

      Sorry to disappoint you, but Assurance Wireless has no control over what we publish nor what we do not publish. We approve every complaint that seems legitimate. Take a look at the comments on this page — there are plenty of negative ones.

  590. Corinne says

    The folks over at Assurance Wireless were such a help to me. I had to call this number 1-888-898-4888 (writing a message on this website won’t actually put you in contact with someone that could help you) and I didn’t wait long on hold at all. My phone has been glitching and freezing since the day I got it, about a month ago. I finally called and found out that:
    1.) there is a way to reset the phone (but not factory reset where you loose all information) that they walked me through to see if that would correct the problem,
    2.) my phone is covered by warranty for a year from when they shipped it to me,
    3.) they offer the solution of trying a factory reset, which I can’t do because I’d loose important numbers for work, so they just skipped that option and went right into sending me a new phone
    4.) that they will send me a replacement phone and once I get that I can send them my glitchy phone in a prepaid envelope (meaning I don’t have to pay to send the broken phone back),
    5.) if the new phone has problems as well I can keep sending them back for the entire year warranty, and
    6.) that the new phone should arrive in 3-5 business days.

    The customer service people were so nice and helpful, and when my phone call dropped they actually called me back, which has never happened before! I am so happy with this service overall. Having a glitchy phone isn’t as annoying when you know there are folks working to correct the problem and offer solutions.

  591. Stella Morris says

    I would like to have my phone number change to a 859 area code. i need a Lexington Ky number. How can I get my number changed?

  592. Leon says

    Where can I get a free phone? I try to locate the exact place but it won’t give me a place to go to. Please help. Thanks

    • Free Government Cell Phones says

      Call Assurance and ask its customer service department if they can provide that information. You can find that contact info by visiting our “Providers” page link in the navigation bar at the top of this page.

  593. Jim says

    Assurance insist that if you change your address you are required to notify them in 30 days, but they make it impossible. It is all automated and there is no way to change your address or talk to a live person. They also have changed my phone number with out telling and gave it to another person, the bogus number I have is a long distant number. I guess when it is time to renew I might be able to talk to a live person and take care of this.
    I have never seen such a stupidly run incompetent company in my life. Nor can you e-mail them.

    • Rhonda says

      This is only the beginning my friend. Wait until they can’t tell you how your phone got blocked Or who placed those blocks. Good luck when u switch. They report you to health and human servicesas being a fraud instead of giving some to contact everyone in your contact list.

  594. ANITA M SMITH says

    WOULD LIKE TO APPLY FOR A FREE PHONE COMPUTER NOT WORKING GOOD ALL CAPS i AM ON ALL GOVEMENT HOUSING, FOODSTAMPS, MADICARE, MAIDACADE AM 68 WITH HEART PROBLEMS CAN YOU HELP ME

    • Fonda Jones says

      Please send me about 8 phone applications so I can give my friends as well as me a free phone so we can communicate with each other alrite.Than so much I really appreciate your business eminsely!! Here’s my mailing address 1200 E. **** St. Apt.203 ******* N.M.***** please send as soon as possible!!

      • Free Government Cell Phones says

        We appreciate your enthusiasm, Fonda, but the only way to get those applications is to deal directly with the service providers in New Mexico. Click on the “States” link at the top of this page (right under our logo). Then scroll down the page and click on your state. You will find a complete list of service providers in your state. Good luck to you and all your friends.

      • Free Government Cell Phones says

        You must contact the Lifeline Assistance companies directly, Angela. FreeGovernmentCellPhones.net is an informational site with no connection to the service providers. Here’s what you need to do: Look up at the top of this page right below our logo. You’ll see a link that says “States”. Click on it, then click on your state to find a complete list of your local service providers. One or more of them will be able to help you.

  595. BettiY Berzofsky says

    I was told it was a smart phone, but I believe it is just a regular cellphone, right?
    I ordered it so guess I will find out soon,

    • Free Government Cell Phones says

      Most free government cell phone companies distribute older refurbished phones. Most of them are very basic cell phones. But you may get lucky and get a smart phone. The phones are given out randomly, so the customers before you may get a smart phone while you get a basic phone. It’s the luck of the draw. However, most companies also offer you the chance to upgrade to a smart phone. Keep reading FreeGovernmentCellPhones.net because we are currently preparing an article that explains the smart phone policies of each company.

  596. PAMELA WOODp says

    I have lost my handset. I cannot remember enrollment I’d. The number is 205-234-****.

    I would like a new phone sent to me asap.

    Pamela Wood

    • Free Government Cell Phones says

      Since you left this comment on our Assurance Wireless page, we assume it is your service provider. Assuming that’s true, contact Assurance directly. If you don’t know who your provider is, try calling 611 on your cell phone. It is a general customer service number used by most cell phone providers in the United States.

  597. marina says

    Were could find a vend near rowland heights ca to assursmce wireless i alreay have a phone just need active

    • Free Government Cell Phones says

      Contact the free government cell phone service providers shown on our California page. You’ll find it by first going to our “States” page found at the top of this page just below our logo.

  599. Drusilla Sisson says

    Can I receive a phone Drusilla ******, *** N. Main St, Butler, Pennsylvania 16001 61 disabled low income , food stamps . Can you help me now ?

    • Free Government Cell Phones says

      First, Drusilla, NEVER post your personal information on a public website. There are unscrupulous people out there who will use it to take advantage of you.
      Second, click around this website. It will give you all the information you need to contact a free government cell phone provider in your area.
      Good luck.

  600. Hem Datt Bhatt says

    Good morning.
    Thank you for accepting my request for Assurence Wireless cell phone. I got a message of approval of my request, however I have not yet got the cell phone.How long will it take to get the phone?
    My Assurence cell no: 6626*****
    Confirmation no: 2061*****

    Thank You
    Hem Datt Bhatt

    • Free Government Cell Phones says

      Hem, we’ve taken the liberty of editing your phone and confirmation numbers so that unscrupulous individuals don’t use your info for illegal purposes. Our advice: Never post personal info on the internet.
      In answer to your question, you must contact Assurance directly to ask your question.

    • Drusilla Sisson says

      I have no phone plus my phone is shut off I need this phone now for my mother’s health isn’t good and ptesentkymy family can’t get in touch with me if something were to happen to her.

  601. Amanda Murphy says

    I heard from Customer Service that the Kyocera Rise phone is being used in California instead of the Kyocera Jax, When may we in the East Coast will be able to use that slider qwerty board phone as well. As a senior my arthritis and low eye sight makes very difficult to use the Jax. In emergency I need to send text. Thank you very much for the privilege and the blessing that is to have an assurance wireless phone.

  604. Aida says

    I have assurance phone and like 2 days ago mu phone goes out and when I turn freezes please can you help me

  605. Rosa Conyers says

    I lost my assurance phone and want to know if i can get my free minutes transferred to my sprint phone.
    I can be reached at 803 983 **** Monday through Fridays from 8:00am til 10:00pm week days.
    Thank you,
    Rosa Conyers

  606. Barbara Brown says

    I need to get a free cell phone for an individual that has a limited income.
    I can’t seem to get a reply or answer on how to get one!
    Please reply back or call me 740-504-****

  607. MICHAEL HOMCHICK says

    I have a BIG PROBLEM!! MY FINGERS..I HAVE A ASSURANCE PHONE ACCT. THE NUMBER IS 951-550-****. I would like to talk to a OUTAGE REPRESENTATIVE, I would like to talk to one of them about about SWAPPING OUT the LITTLE BUTTONED PHONE A GET A BIGGER “hopefully” A Smart phone” if i am fortunate enough to get one.My fingers can handle a keyboard but nothing smaller. MY PHONE that I can be CALLED ON IS 951-228-****. ANYTIME!!

    • H.Aranda says

      my phone had a virus i was told and the Asssurance rep. cleared it. but by doing whatever she did she also wiped out all my memory. now the phone has reverted back to the phone number that was assigned to it. I had the number changed and was doing well until this thing hit my phone.
      Now you must understand I am not that smart phone savvy and have used it only for phone and texting how it got a virus i don’t know.I would like to have my phone number back since i have had it for twenty five years.When i changed from budget to assurance it was changed now iut is gone.
      I have tried calling your 800 number but your personal are extremely hard to understand and after an hour or more with them nothing was accomplished. all i want is my number back.what more do need???

  611. Danielle Komraus says

    My phone has been stolen.please call 609-405-**** or resend phone to *******, Galloway nj 08250

  612. woodrow flemming says

    my phone is not working because i did not get my time, min’s on my phone so can you please give me my time and also call me on 1917736**** now.

  614. Robert cuningham says

    Help plez report my husbands phn lost and or stolen as of late …..and currently ive not located; my phn .plez allow me express service ……lm out of town and I have no contact except thru this tex ……thanks plez contact my wife shanelle @ 510 880 **** and has proof of any document verifacation ness to 3xpress me a new phn replacement……at an emerg3ncy location ……out of town ……

  615. yolanda zurita says

    I been trying to get my husband a phone for sometime now but have not been able to. He works so hard but we barely make ends meat. If its really possable that you can really help us with a phone for him. Please let us no. I really appreciate it. Thank you so much.

  617. Evette R Tippett says

    Can you provide me with information on how to become an authorize reseller.

    Thank You,
    Evette R. Tippett

  619. Susan ramsey says

    I think its wonderful that the goverment is helping the low incom people with these programs. you can learn more and do more if you have internet and a way for people to return your calls and ask questions.I would like to know how to get a discount internet.

  621. christine says

    i have an assurance free phone and i was wondering i could replace that phone with a phone thaty i had from tmobile?

  623. DARBY says

    What smart phones are compatible for switching phones ? How do I get an upgrade to a better phone ?

  624. Deborah says

    My brother needs a phone immediately. He does not have an income, not on any Government assistance. He does Lawn care to make ends meet. I estimate he makes less than 8,000.He is 63, and can no longer afford to pay for his phone. I suspect he is bi-polar unfortunately.

  625. Stephen Henderson says

    With technology there are so many layers (companies/names) under one umbrella, it difficult to know who one is dealing with. I just recently was attempting to upgrade my telephone experience by switching to a government issue smart phone. Worst thing I could have done. Not only were there no directions, every attempt to get help has been as lean as a great depression. No one contact could off any assistance but passed me on to another contact. Eventually my assurance wireless phone was disconnected (as I expected) and I am left holding a product which I am totally disenchanted with. I want my old free phone service back. Could someone please take responsibility and fix this. As a low income senior I cannot take on the financial responsibility of phones which seemingly keep adding features and costs. And I don’t even know who my vendor is (above mentioned layers upon layers).

  627. Jeffrey A Arthur says

    I received a letter stating that I was pending and need to send you a copy of my EBT card approval. I did that over a week ago .I would like to know how more do I wait to get my phone. a couple of days after sending that imfo was sent to you guys I now am approve for my medicate as well. Please get back to me ASAP. I am trying to make some Doctor’s app’s and other app’s. Thank you

  628. Iva Daniels says

    I have had my cell phone not even three months. I can’t remember my pin now I not able to use my cell phone. Can this problem be solved, or just receive another cell phone?

  630. Stephen Henderson says

    Recently I tried to enhance my telephone experience via a California smart phone program. The smart phone came with no directions/operating instructions, making it a desperate attempt to make use of the phone. I HAD a California Lifeline phone, knowing that only one phone per household was allowed. Well as hard as I tried I still have not been able to rely on this smart. My old phone number is now disconnected and I have no service I can depend on. I made several attempts to get help with the smart phone as well as trying to drop the smart phone and return to my previous California Lifeline phone. I have no dependable connection to medical team and no medical/support team can contact me. HELP ! I want my previous phone service back.

  631. Zeb McRae says

    I understand that assurance wireless does not roll over free minutes. But it’s complete insanity for them not to roll over purchased minutes! If a person such as myself has this phone it is Obvious that their financial situation is bleak. Sometimes I have really hard time coming up with an extra five dollars to purchase more minutes if I need them. And to have them taken away when I have some left over because of a stupid policy is ridiculous, this needs to change!

  633. Jennifer Saepharn says

    I would like to have my phone replaced if possible, as soon as possible. My phone is physically damaged, and I believe that I have had my phone for at least, 3 months before I dropped it and my screen cracked. Now I can not even get into my phone because of the security pattern lock, that I have to unlock before I can get into my phone.

  635. norman hudson says

    i forgot my code for voicemail and 4 digit code. can you help me to retreive or change it ?

  638. Janet Dutridge says

    Does Assurance Wireless cover 49267 zip? do you offer free minutes for points from Kroger store?

  639. tina jones says

    I an n need of an upgrade phone but still need to keep my free mimines & text mrsssges, where do I go to purchase an upgrade phone or is one provided thru
    assurane?

  640. Roberta Neer says

    I really need to have a phone that I can use to call for jobs and college. I am an older student trying to get my degree in college. I recently lost my income and can not afford to keep my cell phone on. I am in a contract with Verizon with a phone for myself and my 2 children. As my cell phone had been turned off, I no longer can make phone calls. Please set me up for fee cell phone as soon as you can. Thank you so much!

  642. Joshua Parker says

    Hello my name is Joshua Parker. I think my phone number is 407 259 ****. My phone was stolen yesterday and I wanted to find out about gettin a new phone acanceling the old on. thank you

  644. LUZ BOCK says

    sent approved snap food stamp program certification to change to vigin mobil life line service

  645. Nancy cassel says

    How do I get cheap Internet? If I get Assurance plan, may I keep the phone I have and just connect to your phone plan?

  646. Ashley Smith says

    I need an iPhone with a camera on front and back for free I am using my food stamps to get the phone I want. I would like that get it between now and next week.

  647. Joseph D. Costello says

    Look. I was told by you people that I could print an application for free phone right here at my computer. They told me to go to assurancewireless.com. That hasn’t worked yet. WHY????

  650. jerry constable says

    how do i get a replacement phone mine got broke someone broke it when they stepped on it thanks

  651. Eulela Goerlitz says

    When I call out someone else’s name shows up on caller id (I assume the previous owner of this phone number) so people don’t answer my calls because they don’t recognize the name. How do I correct this? Thanks

  654. Sharon Stringer says

    I am an Assurance Wireless customer from California. They are now advertising that one is able to buy data time and new customers will get an Android phone. I am an old customer who found out about this when my old phone broke. Because I have hearing difficulties and my hands spasm I cannot use the phone they provide and buy my own upgrade which two years ago was not difficult. The problem is that when I went online to find out what phone to buy and then went to store I found out that no one carries the Virgin Pay-Lo phones and Boost is a separate company now. I bought a boost phone and went home to swap out my phone and found out it wasn’t approved. So I copied off names from the list that were on the swap list and tried again – that didn’t work. Called and got a list of phones and was told I could buy them at Target, Best-Buy or Wal-Mart in my area and they would cost under $50.00. Visited 5 stores and didn’t find them. Spent today online. The phones are at Amazon for $75-$100 except 2 models only found on e-Bay and Goodwill. Virgin site has 2 Pay-Lo phones that are out of stock and none of the phones on my list. It has many android models several under $50. I tried calling but no answer – since my screen is broken I am not sure why the call didn’t go through – so I sent an e-mail. Customer service is apalling!! It was like pulling teeth to get the names of workable phones and we get outdated phones with inflated prices because they are no longer being made. Why isn’t there a list of current phones we can walk into a store and buy? The free phones are good if you have good hearing, don’t text much and don’t want the data they are offering but otherwise one must buy a phone. My family texts me often and I text back. Coupons now are on the internet Please Assurance or Virgin or whoever is in charge make finding a phone a little easier!!

  655. lynn says

    I cant remember my voicemail password for my government issued assurance phone and I need to know how to retrieve my password thank you

  656. Murali Iyer says

    What is your address in Huntington park, California. My daughter is on SSI and I want to get her the free wireless phone service.

  657. antonio galindo says

    I have a number and I did use all my minutes, I have my minutes for the January Month what h
    appen ?

  659. Debbie says

    I would love to have a touch screen phone,is it possuble you could send me one?thank you,

  661. Anthony Snead says

    Your company is telling me that my phone service is suspended.I can’t get through to nobody to tell me why my phone service is suspended.

  662. seema says

    I want to know if it is possible to get smartphone since I am in the job search I need internet service to send my resume.

  663. Thomas ****** says

    How can I get a copy of calls that where made sent to my house? It is concerning calls made to 911 dispatch and my local sheriff’s department. I will be needing this information so it can be used to file for an investigation with the south Carolina state law enforcement division. If this is possible please send me a copy via mail to. Thomas ***** ******* Anderson s.c 29624 I would greatly appreciate it thank you. 1-864-364-**** *calls where made within the year 2015* even if I could only have the calls made and received only to and from 911 and the local police department at 864-260-**** that would work. Again thank you Thomas Brett ******

  665. kyrie ackley says

    I have filled out the application for this free service phone and all I get back to me instead of a phone is a piece of paper stating that my application was unreviewable…… I have received 3 of these letters and so now I honestly don’t know what is unreviewable that u see an I don’t??? I’m tired of filling out the same application over an over again because I have given you all my information more than one time….

  666. Dexter Brown says

    Need to know where your assurance agents will be this week. They have the nameless 2GB of storage phone that is the best free phone out there right now. Can someone provide a number so i can find where these agents are at and get one of these phones

    • stacie says

      did you find where the assurance outreach agents are with the smartphones? i am in san clemente ca and have been trying for months to get this set up so i wanna just go talk to someone in person to make it happen but i cant get anyone to tell me where the agents are! PLEASE help if you know…thank you.

    • Nancy Metelus says

      if I have all the requirements that’s needed free a cellphone but stay in a shelter what are the documents do I need to get a phone.

  667. Angela says

    I am approved for the phone now I am just waiting to the FedEx to get the phone to me. How long does it take to get to North Carolina? I really am needing my phone fast. Please. I have the number and all but No phone yet. When is it getting to me?

  668. Eileen Spears says

    I couldn’t print my verification sheet where I was approved for a phone. How do I relocate that sheet to print from another computer?

    Thank you
    Eileen Spears

  673. kimberly lay says

    How can I change from my current “Obama” phone to an assurance phone with u limited talk and text?

  674. ketan says

    I am qualified to get free phone.

    I was provided a cell phone last year. Its # 646 359 ****.

    This year May the phone service were discontinued. I want to know if your company can see
    my eligibility with same data. I applied for food stamps this year again. I am getting food stamp on same
    Snap card which I had last year.

    I held the same phone that I was provided last year.

    Thanks for attention.

    ketan panchal

  675. Joe Ann Perry says

    I have turn in all my information an I haven’t received my assurance wireless phone it’s been over six months now. So I need my phone to who it may concern.

    Thank you JoeAnn Perry

  679. Qkeiyana Wiliams says

    Yeah I got the free touch screen phone and a month or two later it complete stop and I don’t know what to do so can you please help me.

    • Michelle says

      You can request another smartphone for $15. My son buys the smartphone bc it’s easier for him to text with keyboard but the phones only last 2 months (these phones are used refurbished not new). It’s ridiculous bc you have to keep spending $15.

  680. Keleia says

    I’m trying to reach a representative to check out my phone I have a coolpad phone through the government had it 3days and it froze up on me is there a number I can call to fix this problem

  681. eric millan says

    i am trying to find a free phone location. i want to know if there are physical places like a store or a communtiy resource center where i can get free phone?

  682. Angela Reamy says

    Can anyone tell me how to get around address. I live in a town with no postal service and must have post office box. I can’t get a phone because my address is not recognized by the postal service so I gave them the post office address and they still told me it wasn’t recognized by the postal service and I can’t get a phone.

  684. Jessica says

    I have been trying to get a phone from u guys for about 6 months now I try to put in my address ****** altamont IL 62411 but it says it can’t b delivered to my house..MI have no phone I got kids just start a little job don’t make much I got court and school and other stuff that I have missed and went to jail cuz I have had no phone…plz if u can write me back or email me I’d like some help a phone could b great I got a Samsung smartphone but the apps on text and free calls that is all a lie

  685. Martha e sessoms says

    I got a free phone..im not sure if is assurance ph.number is 619 571**** hope can help me thank you is not working anymore.

  687. sally thompson says

    i bought an upgrade 75 dollar sansung laqst year on the phone withhn un gtuys using a credit card iy was fine then the screen wennt totally blank and u didn.t replace3 that phone . u sent me a chessy 5,00$ beginnerphone and all 299 mumbers n are on the sims card , but the cheap starter phone doesn’t even have a sims card so i need tto physciacly go get an upgrade smartphone but where ? this has gone on over 6 months and you won’t replace the newer one we bought or tranfer the sims card because this little 2.00$ phone doesn’t even have a sims card you just say oh well the phone is defective and has been 3 months after we bought it and you have not helped us @ all or told us where we can go upgrade to an andriod smartphone. NOT A USED REFURBISHED ONE PLEASE FIX THIS I HAVE DONE NOTHIG WRONG IT DOESN’T WORK HELP AND DO THE RIGHT THING! MY NUMBER IS (727-) 320_**** , MY LAND LINE MY CELL PHN NO# IS (727) 452- **** my name is sally thompson and you are still using my old adress from 3 yrs. ago i have called a dozen times and u still use both adresses. COME ON GUYS PLEASE CONTACTT MED THANK YOY SALLY THOMPSON .I’VE HAD A PHN WS/ U SINC E 2007′

  688. wanda jenkins says

    I was recently terminated from my carrier due to the fact the government said I have a cell phone I need a number where I can speak to someone I am trying to find out if my information is being use illegally I used to have service with yall but I did not renew my application I really would like to clear my name please let me know how I can contact someone concerning this thanks

  690. Michael Rose says

    I’m getting the same run-a-round as you Raymond!! There is another “Free Cell Phone” company for low income people such as myself, it’s called “Q Link.” Some of you might want to try them.

  691. Marcos Madero says

    ? I have had my phone with this company for years and I barely got another phone cuz I lost the first one well I was wondering if I can up grade this phone I would like to have something more bigger I can try to save my $60 a month I get to up grade something new and bigger plz help poor man in nursing home

  693. Raymond C. Jordan says

    I’m writing on the behalf of,267-228-**** you shut it off while I was in a seizure and my family was using my phone to call my doctor,I’m writing to tell you that I have been harassed by your company and there is no legal reason for me to be without a phone (according to your company policy),1) you call and text me about my renewal that was already done. 2) After we get the situation I thought under control you shut off my phone. When I call I talked to the same person, that has no clue to what he’s doing. I sent you a letter ,with my letter of completion you sent me for 2015 in Nov. I sent you an application. I was told I did not send it. On my first letter there were three pieces of paper. I was told that someone went in my envelope and took out my application and mail it to your office. I was told this after I told the man to, stop trying to tell me that ,I hadn’t and couldn’t have completed my application with you. In total filled out three Applications and with my letter of completion,according to you company and your jingles. This has been one of the worse
    Understand most people with disabilities, fill out 90%, paper work like your with someone who at least know they are doing so that our paperwork is correct, so that people like your company can’t call us liars. I do not know what your company is up to but, if you are going to have clients like me ,you must get a thousand times better. because right now it stinks especially customer service

  694. James Wade, Jr. says

    I need to recertify ,but I can’t get your customer service people to look me up. I need papers mailed to 3503 Paseo Blvd. #108 Kansas City, MO. 64109. Please! I need ASAP! I have talked to 5 people.

  696. sandie says

    I had assurance phone but lost and been trying to get a new and I call consumer service the tell they have to wait a see if someone found and and use it and that was in july and would like another one

  697. Anthony Cramer says

    Hi. How you doing? Thanks for reading this. I have an assurance phone and the screen just turned white so I lost all my numbers. I don’t have a cell I need to buy one with a good camera phone. Where do I go to buy a cell phone for assurance wireless? Is it virgin Mobile
    ?

  698. Jennifer Martin says

    I am on disability and would like to get a free government phone. I love in Glasgow KY. How do I go about applying with you.

  699. georgia a watson says

    I am on your free gov’t plan and have been for 2 years. My phone quit working, can you send me a new one? Or repair this old one? I need my phone it is the only one I have. Thank you

  700. VERONA SMITH says

    I PAID YOU 5.00 DOLLARS TO HAVE 250 MINUTES PUT ON MY INSTEAD YOU PUT IT ON MY ACCOUNT I WANT THE VOICE MINUTES PUT ON MY CELL PHONE THANK YOU
    VERONA SMITH

  701. Pissedoff says

    Why cant i talk to a human!!!!
    I need to know where to buy a case for my phone and the losers that gave me the phone were more concerned with geting them to people than answering questions. Wtf!#!

    • Jill says

      Wow. Youre already getting everything for free, do you need someone to dial the phone for you too? Talk about entitled and ungrateful.

  702. Ricardo says

    I can’t find the words to express my gratitude to the government helping me with a cell phone for free,me as a low income household I’m so grateful and my wife is disabled so when I leave the house she doesn’t feel stranded because she can get on hold of me,THANK YOU SO MUCH AND THANK YOU ASSURANCE FOR THE EXCELLENT SERVICE YOU PROVIDE,

  703. Henry Llopis says

    Is there a location in San Diego where you can go to apply and pick up a free government cell phone

  704. Debra k pierce says

    This is someone Else Email but my Mother in low dose not have one but she would like to get this Assurance Wireless

  705. Cyndy Salins says

    Two questions:
    1. Can I use the phone I already have? It’s a Samsung.
    2. Can I keep the same phone number I already have?

    • Gary says

      I was given an old I-phone (iPhone 4). Can my service be transferred to that phone. More important, THANK YOU SO MUCH FOR YOUR SERVICE ITS A LIFESAVER

  708. Cathy Reddick says

    I already have a Assurance gov.phone but it was stolen and I can’t remember the number.How do I get a replacement phone

  709. Ssalma Ishizuka says

    I am medicaid recipient and i need a free cell phone i am a snior lady and living by myself, thanks.

  710. sonia rodriguez says

    Where are your outreach agents at for assurance wireless located at in downtown, Sacramento please

  711. JOSE M ANDRES says

    I have a phone from Safe Link, and I am not happy with the service, especially with the phone because 75% of the whole time isn’t in service. Could you inform me about the change and details of your service, and cell phones?
    Thanks
    Jose

    • Terri says

      I just got a phone & service from Safelink but I’d rather have assurance . how can I switch & get a phone and service from assurance instead?

  712. Eduardo Dantas says

    I am researching for a phone for a senior citizen, who needs an easy phone to use with an large keypad. She’s a Medicaid/Snap recipient.

  713. William Harris says

    My book bag containing my assurance wirelesss phone was stolen ,not sure yet so please cancel it for now.
    William Harris ss#1325/phone # 502-310-2638.
    733 East Jefferson St
    Louisville .Ky 40202/ Thank-You will contact at a later date

  716. Earlene Bryant says

    trying to upgrade my phone. store I use no longer sell PAY-LO phones which is what I need. How do I up grade my phone.only allowed one replacement (already had that)phone is now messing up for constant useage, can’t get another till May of next year. Please how do I upgrade my phone?

  717. Edilberto marrero says

    I had one lost it , need a replacement ,and what tipe of phone you have to offer, flip phone be good can’t lose a flip phone.

  721. jessica says

    Hi my name is Jessica I just want too know what’s my first step on getting a cell phone I live in Oxnard California thanks

  723. Merideth McDaniels says

    Hello, assurance has done a fraudulent account in my name. I need the address to the local office (Aurora/Denver, Colorado ) so that I can clear this up seeing I called them and they refused to help me seeing I could not verify the pin or security question on the fraudulent account.

    • Lorie Music says

      yes, it is called access wireless they give smart phones with touch screens. the website is accesswireless.com hope this helps.

    • Lorie Music says

      you need to immediately contact the company that you got the phone through so that they can freeze your account, and YES they will give you another phone.

  727. Joann Zondorak says

    My brother has Assurance free phone service. In NJ. He tells me that when I call him it uses his minutes up. But I am charged for those minutes by US Cellular. So why does he need to use his allotted minutes. It really flies in the face of low income needed minutes. Is this really how your minutes work ? Is it possible to stop this from happening as I am one of his support system ?

    • Lorie Music says

      That does not sound right, he needs to contact Assurance and ask them why is it that he is being charged when You called him. If he were the one called I could see his minutes being used but not when you call him. Have him call Assurance Wireless and ask them, if they can not resolve the issue have him get another phone through accesswireless.com they have smart phones 250 minutes per month, unlimited text and web. They are really nice phones have him check and see if they are offered in his area!

    • Darrel says

      Cell phones don’t work like landline phones. With a landline, the caller pays for the call.

      With *all* cell phones, both the caller’s cell and the called person’s cell are charged for the minutes. It has nothing to do with whether it is a free Lifeline phone program or not.

      That’s just the way it was always worked when using cell phones.

  728. jacqueline spalding says

    I have acct with assurance wiressless virgin mobile (Samsung) today I was suppose to get my 250 minutes I have not received them so I was wondering did i supposed to recertified could your get into with me to see what the problem is I will leave my returned addresses thank your have an good evening.

    • Lorie Music says

      You will have to go to the website and log into your account and see if you need to recertify.

    • Lorie Music says

      If will take about 2 to 4 weeks through the mail for certification then about 30 days before you get your phone. But if you are interested in a new touch screen smart phone go to the local library and use their computers and apply online, accesswireless.com 250 minutes per month unlimited texting and you can access they internet with the phone.

  731. Cody skinner says

    I am not sure since I lost my free phone if I have to get a replacement from the same company, or can I just request one from any company?? Thank you.

    • Kari says

      Many Virgin Mobile phones will work. I break mine a lot or misplace them plus I hated the little crap brick phone. I dont need anything fancy but its nice to have buttons big enough I can use them. I usually look on Craiglists so I can get one fast and local. ONE PROBLEM though, I found this out myself. Usually have zero hang ups but this one time I was sold a phone that had been activated to the previous users account, I was told by assurance that until that phone was deactivated from that persons account I could not activate it. Lucky I was able to get my money back. But that was only problem I had.

  733. Kurt Rieden says

    You guys are great. I just wish you had higher grade phones.But thankyou for covering my cell phone when lost.Hope it will be here like tomorrow or the next day.Thankyou again you are wonderful.And have agreat afternoon and week and weekend.

  734. Shawna Smith says

    Hello, i was wondering if i could get a print out or papef sent out in the mail to me of my calls made for the monrh. A phonebill with numbers and minutes used. Thank you!

  735. Tracy Asamura says

    I have a assurance phone but I’ve only had it for 3 month why do I have to pay for min now they said I get free min for a year

  736. linfa says

    SC was hit hard with flooding. Some families only have assurance.250 minutes isn’t enough in this time of need. Can you possibly give SC residents unlimited minutes so they can talk to their families or call for help if needed?

  737. Brayan says

    Im under the age of 18 and I need a phone to call my family. There poor on money so please !!! Thamk you

  738. garett horist says

    I am under 18 and need a cell phone to contact family and I am in job corps and have no way of getting a phone due to financial struggles is there any thing I can do?

  740. Margaret crouch says

    I really need a phone I signed up for housing I’m homeless I signed up for snap benefitsI need help

  742. Matt says

    Can I Get The Number Switched Or Am I Stuck With The Same One The Entire Time I Have This Phone

  743. Stephanie Davidson says

    Did I get the cell,will it be sent to me soon? Stephanie D. I put in for it on September 28th. Do view my personal information .

  744. ronda says

    I would love to have a touch scrrn i have try ti get one so . Long. I really neef one si bad if u gan helipbme i would by me helo me i would be so fratefull….abang thank u sovmuch …..ronda boerss

  745. thomas robert walton says

    I wanted to no the status of my phone, I completed the application and returned about 3 weeks ago.
    thanks..let me know if it was mailed out as I have not received one.

  747. LAURIE NWOSU says

    I WAS INTERESTED IN GETTING A GOVERNMENT PHONE FROM ASSURANCE WIRELESS;IM ON DISABILITY;FOOD STAMPS;SSI;AND HEATING ASSISTANT PROGRAM;AND HUD;I TALKED TO REPRESENTATIVE JUST A MINUTE AGO AND SHE’S SENDING ME APPLICATION IN MAIL;DO YOU ALL HAVE ONE THAT YOU CAN FILL OUT ON LINE.LAURIE NWOSU;THANK YOU

    • Ricardo says

      I will advice you to request an application so that way you keep a copy at home,ASSURANCE is the way to go do not try any other company,ASSURANCE has real people and they really take care of my issues

  748. Mary says

    I want to buy my sister a card for her phone to upgrade, she lives in my and I live in Maine what’s the easiest way? What card do I buy? Can u use them in any state?

  750. MICHAEL R. LUCAS says

    I WANT TO CHECK STATUS , OF MY APPLICATION. PROOF OF ELIGIBILTY , WAS SENT OUT ON , SEPTEMBER 17 2015

  753. Irma DeLoera says

    To whom this may concern,

    Hello my reason for contacting you is regarding an application enrollment in which was completed for me by one of your team members about one month ago.I was asked and gave my full name,location,D.O.B and social number.However when i spoke to a representative by phone on Sep.7,2015 i was made aware of the reason being that whom ever placed my “App” simply did NOT fully complete forms ext…My problem with this is I have no internet access to be following up,I have no type of telephone,I am homeless their for i sure would appreciate any thing you may be able to so for me in regards of completing app including the delivery of a Samsung Galaxy S6 which is the kind of phone they stated i would have received with in ten days from first applied
    The following is my personal info which may be needed,
    * Irma DeLoera
    * D.O.B 10/04/**
    * social # ***-**-****
    * ADDRESS is the ( TAD-Transitional Assistance Dept. located on ******* in San Bernardino,C.A
    due to me being homless.
    * I gave him my EBT Card # which i curently dont have at hand with me however if it may be of use here is welfare case# ******
    If you should need to get in contact with me please feel free and contact me at Gmail : *******@gmail.com. I Thank You for your time also for your services…

  754. jerry mcelwain says

    i did my annual Certifcation AND i said please please send me a new phone the letters are wore off on the buttons Theres a yellow dot in center screen i have ASK THREE TIMES NO PHONE YET YOUR CUSTOMER SERVICE SUCKS no body wants to help me they just want to pass me around i have told them over and over i change my address they just don,t get it someone please held me my phone is so old the buttons dont work right any more

  755. Laura Steiger says

    I have been with another Life-Line cell phone provider. I am unhappy with the service I am receiving. When my original cell phone needed replacement, they sent me an inadequate phone that I could not use due to my physically disability. The replacement phone was too small & did not have the options which allowed me to change ‘settings’ making it possible for me to use the phone. It also didn’t have any of the ‘Features’ that my original cell phone had.
    My question is..Can I change from my current Life-Line cell provider to ‘Assurance’? How do I go about doing it? Thank you for any assistance you can provide me with.

  756. dionna says

    For the Springfield Massachusetts Employees of assurance needs ongoing training and development to help them become more effective. The employees only gave me one or two options to apply an get accepted for a free phone and to tell the customer when the next time they will see them again so the customer are able to provide the information.it’s a shame that I had go on the internet and find out that there’s more than two things that you can give the employees to help you get a free phone.

  757. Genevieve Farley says

    I have applied. I live in an apartment with another individual who already have your phone however, he and I are two different individuals. His name is David Carroll and my name is Genevieve Farley. Why does this affect my application? He is a roomer just like me.

  758. Margaret says

    I am on Medicaid and food stamps. Interested in your free cell phone. I live in rural Texas. We do not have home mail delivery we must go to Post Office. I do have a home phone and Internet at physical address. It’s on my TDL. UPS or FedEx are only delivery service. I have been told I do not qualify because you can’t send mail to physical address because United State Post office does not have in their computer. That is a lame reason to deny access to a government sponsored program. Nice to know how you discriminate the rural areas. I’ll be sure and post it everywhere so people don’t waste time trying to contact you. Thanks for showing how little you care and I will form a complaint to FCC

    • Roberto says

      Margaret, you need to get more facts and information. There’s always a way to get something done. You want a FREE phone and you are badmouthing the hand that is feeding you. Seriously? Why would someone help a person who has said the things you just said?
      Please, work a little harder at getting this resolved. There’s always a way. Obviously, you have internet so, do some research.
      Amazing that those who want freebies, complain if it isn’t deliverd to them immidiately, with little or no effort from the “needy”!
      Best of luck.

  760. susan says

    How long after your application has been accepted and approved do you have to wait to get your phone. I couldn’t find any answer

  761. Scarlet Taft says

    We are a non-profit organization and I am trying to find out what the process would be for our organization to help someone get a phone. A great example right now is that we have a homeless person 20 yrs. old. We will be putting him to work for a day or two and sending him out to other organizations to try to get work. He will need a phone in order to communicate with potential employers. Thank you.

  763. Johnnie E. Dowdell says

    I have applied for disability, and had my intake appointment today.I am in process of seeing what I am eligible for. I am diagnosed with undifferentiated connected tissue disorder, fibromyalgia, nueropathy, progressive arthritis, and I don,t have a cell phone.
    I can’t afford one.

  765. Alice Owens says

    I am a member of my local Baptist Church WMU (Women’s Missionary Union)…a dear member of our congregation has suffered several strokes, fallen and broken bones, has kidney failure and on dialysis three times per weeks. She is a widow with only SS and in a nursing home and will be for the rest of her life. Our WMU members were thinking about providing her with a cell phone, but I knew about the free cell phone service as I have a friend who has this…so I volunteered to help get our member “hooked up.” I have several questions: She has limited use of one arm/hand since her stroke, and the other is weak after the healing fracture. She would need a phone that is easy to work and large enough that she can touch the letters/numbers easily. Are there different phones for different situations or all phones with your program the same? Thank you so much for a timely reply.

  766. Boris says

    The site is useless. My mother’s application is not moving anywhere even after tons of supporting documents were sent twice.

  767. ZHE LI says

    I applied an Assurance Wireless Free Cell Phone on August /21/2015（ or August /19/2015）. I check my status is

    “Current Status

    Your Assurance Wireless account was activated on 08/24.”
    but I did not receive my free cell phone .I did not know who activate the phone and who is using the phone.

  768. Melissa says

    My son received his phone and tried to activate it but didn’t use the correct pin. We have been unable to get pack to the activation screen on the phone to do the activation. So, my question is how to get to that screen?

  769. john says

    I’m trying to add 250 additinal minutes to my phone but the operator keeps hanging up on me Whats up with that

  771. Jason ketron says

    I have c call your automatic system all night with no help my phone was lost been trying to get ahold of someone since midnight

  772. Thelma adams says

    I recieve monthly benefit with Medicaid and need rhe extra minutes on occasion and jus learned I was eligible which would make dr visits easier since id have some time ro talk to the dr and nurses thank you

  773. crystal foster says

    when i first got my phone i had my number changed to a local number. when i did that my phone stopped working and has never worked since. i was told that a envelope would be mailed to me and to put the phone and everything that came with the phone inside the envelope so i did. now its 2 weeks and still no replacement after i was told it would only take up to 7 days. so what happened. if there is any way to check the status of the cell phone please let me know whats going on with it thank u

  774. Antonio says

    My friend has qualified for a phone and tells me it has been mailed but to the wrong address, how can we change to mailing address to ensure the phone arrives at the proper address?

  775. Bill Taylor says

    I dont have a service provider. What free ph models do u offer? Any smart phs 4free? Do mins rollover?

  776. Julissa says

    I am 17, and I would like a government phone. Am I allowed to get one if I can show you my school ID and my medical card?

  777. Angel Greenhalge says

    Im seperated from my husband and would really be helpful if i could get a free phone im disabled and cant work im really struggling to make ends meet please contact me i cant seem to find an application thankyou

  778. Carrie Necas says

    I am having a hard time now, lost my job in March and cant seem to find another………I get food stamps, medicaid and possibly HEAP……..is it possible for me to get a cell phone?

    • FreeGovernmentCellPhones.net says

      Did you read this page? It says that food stamps and medicaid qualify you.

      • Holly says

        I highly doubt that anyone who commented, asking if they could get a free phone bc they have medicaid and snap, actually read this page. They skimmed and saw free and that was the end of that.

  779. Ericca D says

    I’m going to be 16 in November but I have Medicaid and a daughter, could I get a phone?

  780. melissa lynn shott says

    I would greatly appreciate a phone.. I had surgery two times this year on my arm and chest.. Unable to work as a result.. So I have absolutely no income whatsoever!! So I truly need communication.. Please and thank you for the opportunity for the free phone I so desparately need it..,

  781. Jamil Johnson says

    I need a phone to be able to contact my guardians in case of emergency as I am a high school student, whereas I attend after school activities and am unable to contact my guardians for a sufficient time to come and pick me up from their compound. I am a Rotc cadet, and I am also Vice President of a poetry club at my school so a phone is highly recommended. I also need a phone as I will be working a job soon and will need to be constantly notified from my workplace or school.

  782. Marilyn Clalrk says

    I am interested in becoming a partner with the Lifeline Assistance Program, I would like to help low income people sign up for the program

  783. paul says

    I am not working and i need a phone so that i can get a job and that way my employer can contact me regarding my employment

  784. kamanalo lonokapu says

    What exactly is Assurance Wireless phone number? When I call 1-888-321-5880 I am asked ‘what is Assurance Wireless phone number?’ And when I input the number 1-888-898-4888 I am told that is not the correct number?? Assurance Wireless has phone numbers all over the place! Which one is the correct number? Please email me the correct number, if there really is such a thing as a ‘correct number’.

  785. Matt says

    Assurance wireless has driven me to the brink of madness! There are not enough characters available in this comment box to describe what I have been through w/ these Assholes, …& I swear you could not make this kind of crazy stuff up!
    It has been one thing after the next. From getting shipped the wrong phone, to getting one programmed w/ an out of state number, to having them screw up my app (twice) w/ lifeline, to them sending me a phone that cant be activated (despite them going through the motions hours earlier, acting as if everything is ok while activating it), to ALL (& I mean seriously A-L-L) their customer service people are in Mumbai India which are beyond difficult to understand plus they have NO CLUE what they’re doing, to cancelling my account sign-up because the situation became so convoluted that it was not salvageable only to have my “re-do” somehow become null & void & their answer was, “it shows that you canceled this account” – WTF? huh? Umm, no I “re-applied” so how or why would a previous cancel have any effect on this application!???
    Long story short, they are a 5th rate wanna be cell phone provider! They suck, they suck, they suck, …..don’t even THINK of using them when there are TONS of various other semi-competent other providers in CALIF.
    I HATE THEM I HATE THEM I HATE THEM I HATE THEM

    • Ciarra Dean says

      You are being generously offered a cell phone at no charge to you. It would seem that you would be happy and thankful that our wonderful country is giving it you. No, instead you whine, fuss, complain and blame their system that you must make a little effort to help with the transaction. Why are people so selfish and ungrateful? You don’t know the meaning of thank you. You are worthy of nothing.

  786. Georgette Schiller says

    I want to change my phone number on line for free. How do I do that?
    I cannot figure it out on your website

  787. Roy Deleon says

    Beware; I got my free cell phone from low income program, after they said I used my 250 minutes, I bought 500 more minutes for $ 25.00, that was the shipper rate they had. Well guess what; about 3 day later my phone was turn off again, and I didn’t used that much. I think this is a rip off, they just took my money. This phone is from virgin mobile sprint Obama phone Florida. I call the company they gave this phone 1888-321-5880, and they told me that my phone # belong to a somebody else. What can I do? I can’t find any other phone number available for help.

  788. rose says

    I was already approved for the lifeline program in June then in July the company I was with dicontinued with that program. I’ve submitted my application with your service and would like the keep the same phone number and possibly the same phone. If you offer a flip phone I would like that. Please let me know

  789. denette foster says

    Hi this is denette foster son michael, my mom denette is partly blind no sight at all in her right eye and can barely see out her left eye she can’t use the phone you sent her i dail the number when I’m around her # is 760524**** she was told that it will be a large touch phone that she can see, but its not she would have went with a different company if she kbew you was going to send this small # phone she will kike to know if you can send her a phone that she can see the numbers or she will need to change company so pkease stand by your word. Thank you… home number 760515****

  790. michelle justice says

    Need too know about my application,the system is saying that my verification was mailed out on the 5th I never received it… Plz help!

    • Shirley Criswell says

      I have lost my phone and I’m searching for it. How can I reach you to report it missing? You don’t leave a phone #.

  792. Tina ihde says

    I got a free government phone and it broke already, but I also have a AT&T cellphone with no minutes on it and I wanted to know if it is possible to transfer my free monthly minutes to that phone instead

  793. Michael smith says

    i live in Jeffersonville ind.47130 where can I go to purchase a phone that will work with assurañce wireless.

  794. Christina claudio says

    My phne will not turn on even on charger , no battery activity * , I’m assuming it needs a new battery. Where do I get one for phone??

  796. Alegria B. Samaniego says

    i just want to avail of the cheap internet for low income Americans. please give me some pointers to apply. thank you

  797. Shameela says

    862823**** please tell an application form is taking so long to get to me , i called twice , in the past month, and still i have not received any , i am on the plan for a lot of years , and now they want me to apply all over again. … just waiting on the form people! !!!!! Please take action someone. . I need the phone. …

  798. Sissy says

    Are phones able to be used free by using wireless calling? In other words can I use wireless service to make calls without using the free minutes?

    • Satoshi Nakamoto says

      If you have a smartphone, then yes. But be careful. There are many variables you need to take into account before you choose your headset and decide which carrier to use.

      There’s ever changing company policies and even new FCC regulations that could hamper your Wi-Fi party. The technology is also changing so quickly that there could be occasion where we could see the entire cell industry make a minor change in firmware, or an addition of a new level of cryptography for example that is easily transmitted globally as an OTA update. Wi-Fi Mavericks would instantly, and likely permanently, go dark.

      They could never really update past whatever Android Version that’s on their phone today. You would be balancing on an emotional ledge every time you fired up the phone. That latest, tiny patch could effectively turn an iPhone 6+ into a device that can’t communicate any better than 2 tin cans joined with kite string.

      You would have zero recourse available to get you back on the network.

      So, if one were to be fully aware of the risks and completely prepared to go tin can, it could be fun and, challenging “cutting the cord” from the towers. One could enjoy nearly every single feature of the cellular sphere without ever paying a dime. The best part is that it’s not too terribly difficult to pull off. Actually, it’s pretty basic.

      Before you settle into that booth at McDonalds for that 14 hour, free phone call to your old crush in Northern Canada, educate yourself on a few things:
      1. Your Lifeline provider is not going to provide the interface for this rogue escapade;. You will need to go to Play Store and download one of the many free apps that will facilitate you making calls over Wi-Fi.
      2. Always make sure you have disabled normal cell tower function before you place OR receive any calls. If you only download the app but don’t block your Lifeline functions, the phone is going to use the native dialer by default and hence will use your minutes. You can disable regular call function by selecting “Airplane Mode”.
      3. After turning on Airplane Mode, then and only then can you freely dial out through the app you decided on.
      Regarding that choice – You will likely see “Talkatone” with their 10,000,000+ installs near the top of any search for Wi-Fi phone apps. It’s a great app. Personally, I started using an app 6 years ago that has just gotten better and better with each passing day. In my opinion it is, by far, the best free app for Wi-Fi calls because the call quality is outstanding and also they include more free features. Look for “GrooveIP” in Google Play.

      One last caution for all you Wi-Fi Swashbucklers;
      Depending on the specific smartphone you have, you need to make sure you have at least a minute left on your talk plan. Many Android based phones allow the MNVO to brick the unit if your minutes run out. That’s their way of combating this growing trend of people using their smart phones (that were probably subsidized) as Wi-Fi only devices. The conglomerates are all too aware that even someone with only moderate tech knowledge could figure out how to receive full benefits of a high end Android headset without ever buying air time. Recently, – and the industry has been pretty tight lipped with details on this – a bunch of students from a very prestigious, private University were caught gaming this phenomenon and ended up costing one of the biggest cell providers millions in unrealized revenue from Subsidized handsets that ended up disappearing into the gray economy. Seems that word got around that they could get ultra-clean, refurbished iPhones for $49 and $99 – unlocked. 26,000 iPhones were “sold” over a two day period in a community that had a total population of less than 40,000. Before anyone outside the local supply chain took notice, it was over. While local sales staff was celebrating their own “brilliance” for selling out a years’ worth of inventory of pre-paid i-phones in 48 hours, YouTube was being flooded with unboxing videos that curiously starred a group of kids that all wore Guy Fawkes masks. This major carrier, obviously, never saw any students come back for their second month on the pre-pay program.

      There remain many smartphones that will operate with full Wi-Fi functionality even after it has been technically deactivated for lack of payment. Instead of trying to figure out if yours is in this category or not, just make it a “rule” to always have at least 5 minutes available on an active plan. Wi-Fi calling is best suited to complement your plan by providing a way to have essentially unlimited talk and texting. Wi-Fi calling as a substitute for cellular service is just being cheap and greedy. It is also not as easy as it sounds. You really don’t have a phone in the sense that you can make calls at will. Also, when you finally do find a great hot spot that’s broadcasting a fantastic signal so you are not losing calls every time you move 10 feet, you are now mostly trapped there until you are done with your calls. At times, it can be a real pain in the behind!

  799. Marnie Maines says

    I applied and sent in all information needed but haven’t got my phone yet. I have an account number and password. What do I do?

  800. Kimberly Riley says

    can u all please send me a copy of my texts from my phone an calls i made to please please i really need it please a copy of my texts an phone calls please please i need it for court please the calls i made to the number (760)590-**** an the texts i send to that number aqn the calls that number made to me qan the texts please an how many times it was please please please please .Kimberly Riley my address is ***** w. main st ***** , Califronia AptE *** ***** my cell number is (760)282-**** please please get that information out to me please please i need it bad an quick.

    • FreeGovernmentCellPhones.net says

      We are not Assurance Wireless. You could ask them, but I don’t think you are going help you with that.

  801. Rita Irizarry says

    I would like to know how can I get Internet for myself. I live on a fixed income, retired senior citizen. with disabilities…Do I qualify?

  802. Helen V Barnes says

    I have resubmitted my app.to for lifeline, my mins. have not been added ,how long do i have to wait before they are on my phone

  805. Edward Wilson says

    I resubmitted my application for the cell phone free minute program I have not heard from you all about my application

  810. Jennifer says

    I am a single mom of two I get food stamps etc. I am filling out applications for a job but have no phone for a call back help please

    • FreeGovernmentCellPhones.net says

      Good question, but we don’t know thee answer to that one. I bet you could.

  815. talbert west says

    i have access goverment phone know and i want to switch to assurance will i be acepted and when will it go through my phone number as of know is 954 658 **** and if i have to i will take a nothier phone number

    • FreeGovernmentCellPhones.net says

      If you’ve been with your current company for at least 60 days, yes you can call a new company to switch. The number should be portable.

  816. pattiedickinson says

    HI i losted my cell about 4 monthes ago on the bus would like to see if i able to recieve another at this time, im without a cell at this time so i have no way of reaching you but throught email.. the cell number was 323-253-****… at the time i losted the cell i wasnt able to recieve another one so my friend was kind enough to give me her cell phne.. the number is 323-519-**** but she wanted the cell phne back so i gave it to..my name is Patrice Dickenson and her name is cindy stamp i think…please find it in your heart to help me out at this time of need of a cell phne….Thank you so kindly for taking the time for me…

  817. joseph pupparo says

    haven’t received the phone or acceptance letter. beeb like 5 maybe six weeks, i ask every week. yet nothing, an i’m still without a phone. plz answer this time.

    • Free Government Cell Phones says

      We cannot answer your question. You must speak to the company with which you applied for service.

    • Rita says

      I just applied to assurance i need to fax in some documentation which a friend is going to do in the morning for me.I am currently on safelink which is a joke they want me to call them but i have no service for the phone they sent me,I cant call im disabled,I have no neighbors to borrow a phone I HOPE U CAN HELP ME TRANSFER TO UR SERVICE SO IM NOT SITTING HERE W NO MEANS OF CALLING FAMILY EVEN IN AN EMERGENCY .PLEASE HELP PLZ REPLY

  819. allison grasso says

    I heard that Walgreens in Staten Island on clove Rd and victory blvd is a distributor of assurance phones and someone told me that you can get a free assurance phone there. But when i called they said you have to buy the phones. Can you please clear this up for me … was i misinformed? Also If someone buys a Virgin Mobile phone at Walgreens can it be hooked up to assurance. The reason I am asking is because i work for south beach psychiatric center and the patients that get discharged from the hospital usally need a cell right away and cant wait to order it through assurance. Any information you have would help and be of assistance. Thank you allison grasso Peer Specialist at south beach psychiatric center

    • Free Government Cell Phones says

      The best way to get accurate answers to your questions would be to contact Assurance. You can find contact info on the Assurance Wireless page on which you left this comment.

  820. Kk says

    Can u change the caller Id , if so how…I kinda don’t want my name popping up, especially since it’s my government

    • Free Government Cell Phones says

      We have no idea what kind of cell phone you are using. Our advice would be to do a Google search for the users manual for your phone model. You should be able to find the information you’re looking for.

  825. joseph pupparo says

    oh your so funny, but umm i haven’t received my acceptance letter or the phone. its very frustrating, wish you would help.

  826. petrawilliams says

    have a phone but havent used it in 60 day in november last year because of health status. receive foodstamps and disability check.

    • Barbara Cook says

      I owned a flip phone .My grandson broke it. He took it from my house. When I got it back it was broken in half. I need a replacement phone. My number is (317) 999-****. I will appreciate your help.

  828. Tonya Reigle says

    Hello,I had signed up with Assurance wireless about a week ago.I was approved for the phone and was told I would recieve it by mail with in 5-7days.I have not recieved it yet in was wondering if it has already been sent off yet or not.

  829. Carmen says

    Hi. My name is Carmen and I really praying to get help from you. Im not apart of a government group because my food stamps got cut off because I have went over the limits. I only get on food stamps when I am not working like right now. I have been l have been looking but haven’t gotten nothing yet. it would really help to have a cell phone because my mom isn’t always around and I give her number to jobs im applying for. so please help me. it would be a real big blessing. please and thank you. god bless.

  831. LaKeshia says

    I am interested in employment giving out free phones. I live in mississippi and most people here have safelink…no one has assurance. How can I get a job?

  832. Sharon Howard says

    I lost my phone and now I have one I’d like to put my number on how do I do that

  833. Peace says

    Metro PC offers $30 smart phone each and $30 single line or $ 50 two lines unlimited talk, text, data(3g)1 GB(4g).
    This makes Assurance Wireless $30 plan for a basic phone unlimited plan a joke
    they say they give you unlimited web but there web service is useless.
    They should be unlimited for free or move to smart phones to keep up.

  834. Terrance Mincey says

    I need to cancel my application for the phone service. What is a contact number to call. I have not receive a phone and they will not be sending to my address because someone else has received one. I have not gotten a because I was in jail. So please cancel so i can get other services. Thank you Mr. T Mincey .

    • FreeGovernmentCellPhones.net says

      The contact information for Assurance Wireless is in the article above.

  836. Anita Nunez says

    I’m trying to call to talk to a representative and it won’t let me I got another phone to activate and its hard to get in touch with some one .PLEASE HELP ME

  838. Mylie Medina says

    My. Ex took my cell phone i was in the hospital getting back surgery I got this phone from the government assistance program I just need help hooking up

  839. Jesus Lopez says

    i have an assurance wireless phone and I need to disconnect it ASAP! How can I disconnect it fast?

  840. joseph pupparo says

    what personal information? just want to know the status of the phone. i’ve mailed all kinds of personal information. yet nothing. applied on line, switched from safelink. tried to have it done with no interruption, couldnt be done. what ya think, maybe another month? thank you. just say so. no 24 hour reply. no working replies either. pins dont work, wondering if its a waste of timeand frustrations.

  841. joseph pupparo says

    everyday i ask the status of the phone with no reply. app id 198-983-*** ok java is off.

  843. joseph pupparo says

    the last post asking about phone never was posted. been waiting and waiting to hear from you, wow

    • FreeGovernmentCellPhones.net says

      If you posted any personal information, such as you phone number or address, requesting for help, we generally do not post comments. These are public comments for all to read. In addition, the vendors do not necessarily monitors these page of ours since we are an independent website.

  844. joseph pupparo says

    havent heard from assurance. tried to find status, wouldnt accept pin. left comment. never heard from. pin 198-983-095. please reply. need a phone. says error to my comment and to enable javascrpt. then i go back and its says duplicated remark.

  845. Juanta Crabb says

    My mom had a phone with assurance before and the phone broke and I done remember her number, What do we have to do to get her a new phone.

    • FreeGovernmentCellPhones.net says

      You contact Assurance and ask them to look up the account by name.

  846. Mac says

    VERY FRUSTRATED!

    I applied to Assurance Wireless about 4 or 5 months ago via US mail, never heard from them. I then applied about a month ago, and made sure that someone faxed the application over so nothing got lost through mail. Still haven’t heard anything! So frustrated with this bullshit!

  847. Darrell Wallen says

    Hello, my name is Darrell, I recently spoke with a vender and gave him my info to get a phone but he didn’t give me a cell phone on the spot. However he gave me a card ( with a code of some sort on it.) with instructions about receiving something in the mail before getting the phone. But it’s been 2 weeks and I haven’t got anything in the mail yet and was just wondering if you might know how much longer I have to wait??? Thank you

  848. alicia ortega says

    hello my name is alicia ortega and i have an assurance phone without service and i currently have truconnect and i want to with to assurance they are both through lifeline if you could guide me how to get service for the phone thank you

  849. Kathy Darlene Maxwell says

    I had an active assurance account when I was receiving Supplemental nutrition benefits….When I stopped receiving assistance I did not continue to use the phone. Now that I am back on assistance, how can I get my phone re-activated?

  850. Fern thacker says

    I have a cell phone assurance wireless sent me Pin# 5776051
    Tele# 313-695-****, but I can get it to work it goes to boost or virgin recording wanting money. I thought it was free, I’m 70 years old and all this should be simpler. email how to get this cell to work

    • Marsha Thomas says

      You should be able to call customer care by dialing 611 then press send. If you are on the free wireless plan. There is a lengthy recording or menu. What I do when they don’t have the choice I need I just press 0, it will say we do not understand your choice. Press 0 again until the automated system connects you to a live representative.

  851. ciara says

    Assurance wireless in orange county are liars ,they lie about the product, and service
    The day I signed up .. There was 2 Mexican girls and guys they were going around lying to people at the general relief building in Santa Ana ,

  853. Ken thomas says

    Hello I currently have a assured wireless phone how do I go about getting a smartphone.

    • Michele Strozzi says

      I have had one of your phones for a couple of years .I lost mine not long ago and ask if the replacement was going to be bigger .The man said it would be upgraded .I ask this question before because I am older on disability the screen is so small and the numbers are hard for me .I asked if there were any other phones that could be used with this service they gave me the name of a couple of phones that you could no longer find any where so now I will ask again are there any other phones that I could get even if I have to buy it myself , I don’t really want to change my service but I need a bigger phone before I go blind

  854. rosalio trevino says

    I want my free phone. I receive snap food stamps in the state of texas contact me at 956-560-****

    • FreeGovernmentCellPhones.net says

      1. That’s a bit demanding, don’t you think?
      2. You should not post your phone number on public forums, or people will harass you.
      3. Click here for instructions for the state of Texas.

  855. Shannon says

    I fax papers to your April 28th after I receive your letter still did not hear from you

  856. vicki says

    if we already have a free cell phone through lifeline but are with another carrier, how can we switch to the no. 1 carrier, Assurance. we are in California.

  857. Trudy Oesterblad says

    I received my cell phone right away. But didn’t get any paper work with it ..I had to try to remember my password. I never GOT ANY PAPER WORK telling me that they took my life line discount off my home service. and they didn’t tell me at the time I signed up, that the cell service would take my life line service away from my home phone.i called to cancel the cell when I got a letter
    from my home carrier. now my bill went from 40.00 a month to 82.87 a month I am not happy with this and I really cant afford it. I am 64 yrs old I get 560.00 a month . I WOULD HAVE NEVER GOT THE( FREE CELL PHONE.) NOW I HAD TO FILL OUT ANOTHER APP TO REINSTATE MY LIFE LINE SERVICE IN MY HOME. THEN WAIT TO GET APPROVED. for some thing free it sure has costed me money that I don’t have

  858. Wanda paulikowski says

    I am trying to get a phone I am on disability and have been in domestic violence shelters

  859. Brandee says

    I have an LG smart phone a friend gave me when they changed companies. Can I use it on the assurance wireless plan?

  860. April says

    I filled out an application and sent the proof I need. It’s been almost two weeks and I still haven’t received a phone. I’m from Boston mass . do u kno how long it take to get the phone sent out to me.

  862. margaret marie romandia says

    I have rec my aporive letter in the mail thats was in may ivhave not git my phone yetvin the mail can u check the ststus onvthst u can contact me at 40899****

  863. shari says

    i sent out an application with information was wondering if i am getting a phone or what

  865. Arthur Bjork says

    If I used my SNAP card to get my government phone and my SNAP card expires on the 30th of this month, when my Card Expires will it cancel or shut off my phone?

  866. edwin niemeier says

    What types or kinds of phones will work with the Assurance wireless plan? Do smart phones? where can I buy one?

  867. tashea harris says

    I recently order my assurance wireless i lost mines still have not recovered the phone the lady said 7 to ten businesses days thank you nothing change still receive assistance

  869. jeff says

    My friend is offering to give me their old I-phone. I qualify for the program. Can I use her old I-phone or do I have to have one from the program?(I am hearing impaired and the I phone is great for my impairment.) Also I have been using an internet phone, can I transfer that number to the program or do I have to get a new phone number?

  870. Mohammed N Islam says

    I received my assurence phone by still I can not able to activate it how can i do ? I follow all the instruction but it not activate what can I do

  871. Paul says

    Is there any way I can transfer my phone number to a better phone, so that would be like up grading the phone.

  872. Terry Thomas says

    i cannot remember my 4 digit code to get into my voicemail ??? How do i go about changing it ?

  873. Nadine Hill says

    I am on medicaid….just purchased new cell phone from Assurance…..I am low income…need cheap TV service. Can you advise?

  874. Kevin Hal says

    I’ve applied for a phone may 1st and received a letter in the mail on may 18th and never received my phone. Still i would like someone to answer my message please account is 062374

  875. frank says

    if I have a phone number I’ve had for years can I keep it if I switch to one of these vendors?

      • aurora Matamoros says

        Just got my phone but I would like to keep my old number. How can I have it put on my new phone

      • OASIS says

        NOT ONE PROVIDER ALLOWS USING THE NUMBER YOU HAVE NOW
        IF YOU CAN LOCATE A PROVIDER THAT WILL ALLOW KEEPING YOUR OWN NUMBER
        PLEASE PLEASE SHARE WITH US ALL
        THIS PROGRAM PREVENTS TRANSFERRING LANDLINE NUMBERS TO ANY PARTICIPATING CELL PHONE COMPANIES
        ALL NEW NUMBERS ONLY
        WRONG WRONG WRONG WRONG
        THIS NEEDS TO BE CHANGED

        • FreeGovernmentCellPhones.net says

          Assurance Wireless’ FAQs say that you can in fact keep your number Here is their FAQ for Nevada, which says the same thing for other states.

          There are no annual contracts or activation fees for Assurance Wireless customers. You get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint® Network coverage and you can keep your current home or cell phone number.

          https://www.assurancewireless.com/public/FAQs.aspx?STATE=nv

  876. C.A.Giuffrida says

    to whom it may concern –

    please advise why my minutes are being deducted when someone calls me – up until now I only had the minutes deducted when I made outgoing calls.

    • FreeGovernmentCellPhones.net says

      Incoming calls and texts are always deducted from your minutes. This is the same for all companies and all states.

  879. Eugene says

    I have sent in the application with all the documentations they asked for. I even sent them a copy of my SS card to verify my identity. And guess what? They could not verify my identity. I was really surprised to hear it because having my SS number, they should easy get all the information of me….If SS is not enough, then what else do i need to send them to verify my identity??

  880. Charlene Haworth says

    I was hospitalized and in treatment for over a year due to a serious accident and have been out of my home recovering and my phone was disconnected because of no use. Can I get reactivated as soon as possible as I will be going out of the area for 10 days and will need to rely on the phone to keep in contact with medical personnel and other family. I am leaving next Wednesday the 10th of June, 2015
    Thank you in advance for your help.
    Charlene Haworth

  882. Anthony says

    Well I can get an email back helping me find some of these phones in my area. I would be so excited. I’m in Sonora ca

  883. Mary montoya says

    Where can I meet with a representative in person in whittier CA? Please

  884. Tasha Bunn says

    I receive my phone they told me that activated and will not activate. I called 611 they told me you going to send a text with the pass code it’s been 2 weeks now

  885. LindaJO says

    I have been trying to sign up for free government cell phones. It just keeps sending around and around and I cant get to page I need to sign up. I know I qualify

  886. Craig says

    The phone I received stopped working after 4 months. Had to purchase a phone. Was told to return phone because in their opinion did not work properly. Purchased another phone and returned the first. Two months later they say, they claim they have yet to receive phone. HAVE BEEN CHEATED OUT OF $50 by ASSURANCE WIRELESS / VIRGIN MOBILE. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! CUSTOMER SERVICE IS OVERSEAS AND THEY COULD CARELESS.

  888. patricia says

    Want to change from safe link they have poor customer service. Have had problem for several mths now. Tired of their crap.

  890. Ricardo da Cruz says

    If you are in California and qualify for the unlimited free calling and unlimited free texting plan (The California FREEdom Plan) then you can apply in person at the 99 cent store in San Leandro. The address is:

    99 cents store
    699 Lewelling Blvd
    San Leandro, CA 94579
    Phone number (510) 351-0999

  892. mary primus says

    ii have a corcorn about my minutes i don’t use alot of minutes a month . so i am wonderin why i don.t have any want to no whats goin on with my minutes or phonr do i need to get another or what is the status? tThanks Mary primus. cell number 803 857 ****

  893. Norma says

    I would like to know if assurance wireless have some people on the street looking for neww customers.

      • jeff says

        you can drive to the cabazon community center monday and thursday between 11:30-2;30

  894. Lorraine Carrier says

    I just signed up for the plan in California and wonder if there is a better phone to upgrade to?

  896. tami lam vuon says

    please tell me how to fill out the form for free cell phone? or please send me application
    thanks

  897. Sophia says

    I don’t like that my minutes don’t roll over, and you don’t tell people that your minutes don’t roll over and you don’t get unlimited except in CA. I am waiting my time and going to switch

  898. Rodney Slater says

    I sent u my documents from ssi and snap and u declined my application say the name did not match or the social. If like u say you have access to the database u would of see that my name is in the database not only that u have a copy of the awards letter and u still mess that up so tell me who’s stupid when u have all the information in front of you.

    • FreeGovernmentCellPhones.net says

      We don’t have access to the database, we’re not the cell phone company.

  899. Victoria says

    I wanted to know if I was to buy a smart phone from like Walmart could I transfer my assurance # to that phone and still get free mins and text

    • Sharon says

      You can only use PayLo phones for Assurance. You can get them at Virgin Moblile. I tried to find one at Walmart and the guy tried to sell me a Virgin Mobile phone that wasn’t a PayLo phone. Sign into Assurance and it will take you to Virgin Mobile to view the PayLo phones. They have a LG Aspire smart phone for $50.00.

  900. tim shea says

    Looking for a free gov. phone that is a flip phone or that I can use on my samsung phone with my current number

  901. Carolyn Gruber says

    I need a fold up cell phone the government kind, the access wireless kind so it won`t turn on in my purse or pocket and waste the minutes.

  903. Janie Roberson says

    I have been a assurance customer for a few years now I like the service very much. I get disability for PTSD and have been having difficulty seeing the screen or the keys. Is there anything you can do maybe send me a phone with bigger screen? My assurance phone is the smallest one you had. Plus I wanted to know if you have a phone with a camera? A friend mentioned her mother received a different phone because she had difficulty with the small one. Just wondering…I might have to opt out of assurance wireless all together. Please let me know?

  904. Kathy roberts says

    Its all Great Thank You but I just toped up my safe liink…10.00 anmd the recording says I still do not have talk minutes….So get the bugs out before expanding the service aereas. In addition stealinfg paid for minutes Customer out of pocket purchasing TOP UP loose their paid for minutes when the date of service rolls around each month you steal my paid for minutes That is just WRONG how do younthink it is OK to take my minutes I PAY FOR.???>>>

  905. rick says

    How do i help my client whom is blind get a phone. Do you have phones for the blind

    • FreeGovernmentCellPhones.net says

      No, we’re sorry there are no Lifeline phones made for the blind.

  906. Jeanne says

    I had applied for this Cell Phone Program approximately 3-4wks. ago in Person, with an actual Agent. The Lady said that I qualified and was approved for my Phone, however I haven’t heard anything since!? No letter, No nothing!? I do not Wish to use my current phone number, maybe that is Part of the issue? I would like for my Mother to be able to use that Phone, as She would Qualify for the Phone as well.. But, unfortunately does not know how to use the Internet.
    Thx You..

  907. Tina says

    Trying to check out the status of my application. When I go to put numbers in the fields, it will not take them. How do I check my status? Very annoying.

  909. Horace Reeves says

    I have not received an approval letter, and do not remember my pass code, could you please send it to my e-mail address. Your attention to this matter will be greatly appreciated.
    Thank You
    Notace E. Reeves,Sr

    • FreeGovernmentCellPhones.net says

      We’re not Assurance Wireless and cannot forward your information to them. You’ll need to contact them directly.

  911. Linda Bush says

    I was calling 611 to try to get a new phone (Kona) activated & got disconnected. I tried to call back & couldn’t – keep getting a recording saying my “account cannot be validated”. I’m incredibly pissed off !!! I’ve been trying to get this new phone activated without success & now I have NO cell phone service AT ALL. I feel I should be compensated for this – I don’t know what to do – I have NO other way to make calls so cannot even call customer service. Can SOMEBODY out there HELP ME?!!!!!

  913. judy farris says

    was on goverment but forgot to renew im still om medicaid have
    ssi/ssd foodstamps 16.00 monthly im on sect 8 housing.

  914. Damian says

    Thank You assurance wireless and Virgin mobile for changing the World in a positive way,Thank You.

  915. gilbert says

    I live in Anaheim n would like to know where exactly can I find a vendor around my area so I may apply in person please give me a reply back soon as possible thank you have a nice day

  916. zippy says

    I have assurance wireless have unlimited talk TeX internet but u can’t use smartphone I’m hearing impaired all I can do is TeX or email would like to relay it would unable me to talk on phone with person and see what they are saying.. Assurance wireless comments were at least u can TeX and email thank u for being considerately at least they could do is not charge me for talking since I can’t hear.

  917. Harriett Ansley says

    I have an Assurance phone, however I cannot use it. It cuts me off when I am having a conversation.

  919. guywiniarski says

    My cell phone was stolen yesterday. So discontinue my service on it,

  920. steve says

    it would be cool if it all was free i mean it should be a right to be able to call any one at any time and people really do need the internet most employers only have online applications people never needed these things before but its a new world with new necessitys

    • FreeGovernmentCellPhones.net says

      Assurance, like most vendors here, give you whatever phones they get good bulk deals on. So we don’t know.

  922. Eileen says

    I am trying to find out how I can get a cell phone for my brother who is unemployed and takes care of my elderly parents. He is the primary caregiver for my Mom who is in her 80’s, hard of hearing and uses a walker. I would like to find a way to get a cell phone for him so that if I need to reach him anywhere I can. It would make myself and my other siblings breathe a little easier.

    thank you

  923. LINDA says

    my phone is a blessing to have when I am on the road in another town , if I need help I can call for help

  924. kawther says

    Greetings, I would like to ask if Upland area in Sanbernardino area CA is covered with the government free cell phone and with Assurance company? Many thanks

  925. Janet Rojas says

    Hi my name is Janet Rojas I applied for a free cellphone on April 16 2015 and the guy that helped me register for the cellular told me I was going to receive it by a week and, It’s been more than a week and still haven’t gotten it so I don’t know what going on. I’m still going to wait I guess.

      • petrawilliams says

        have a free gov. phone, #931-302-****. due to illness receive foodstamps and disability permantly.

        • FreeGovernmentCellPhones.net says

          We still don’t know which company provided you the phone and service. The phone number is not an indicator, sorry.

  928. janet powell says

    is it really possible that poor folks could get an opportunity to have thier own internet? i can almost hear the complaits from the haves, but it truly would be wonderful. and wouldn’t this help to regulate the cost for everyone?

  929. Norma Cruz says

    i added $5 to my phone but it doesnt tell me how much minutes do I have,it tell me my balance.how can I find out how much minutes I have.

  930. Patrick Doyle says

    I have moved and phone was turned off and I need it for emergency.I live in Bend,OR. 97701

  932. Rachel says

    Hi , my mom try to get a free low income cell phone. She get medical . I assume she is qualified . I just wonder what should I do to apply for this benefit.

  934. Louis Crenshaw Jr says

    Where the **** is my Phone. Its bee 2 months now to simply transfer in state provider and services.
    I raelise we are in California but DAMN.

  935. Teri Hutchins says

    I ordered my phone three wks ago and still not received my phone. What do I do?

    • donna nichols says

      I filled out app fews weeks ago and haven’t recieved a phone or any other information as of yet….what should I expect??

  936. linda a smith says

    just got assurance phone don’t know how to activate lost my pin number hope u can help me

  937. Lill Arnold Polk says

    Hello, My name is Lillian ***** , 267972**** and I have to save 350.25 to pay the debt of the Verizon bill. There’s a search for employment that I’m seeking with an advisor. If it’s not a bother could I become one that get the 500 minutes for the first four months, and there after the 250 minutes? My supplemental benefits are written to be a qualification of 721.00 Signed Ms. Polk amen god is good Thanks very much, Oh that’s my monthly income.

  938. Joseph Smith says

    I have a phone to access wireless on the I wireless network here in San Diego California it is a good phone it works fine for the first week but now whenever I dial out I go straight toimachine that says hi welcome to access wireless apart of our wireless and then proceeded to tell me that I have nine hundred and sixty seven minutes left on my account as well as Steve data and text messages but he doesn’t tell me why it wont let me call out or won’t let anybody calling to me what do i do I do not know where to go?

  939. karen Humerickhouse says

    I have your little phone. I want to upgrade, how can I get a larger one? I am approved for your service, and had one of your phones for a couple of years. Its too small for me to see.

  940. Reva avis says

    I applied and was approved for a cell phone back in late FEB. 2015. Here it is April and still no phone. What is taking so long? I’m disabled and have no way to communicate whatsoever. I have to rely on my nurses for that. Please help

  941. Mary ANN DAMBROGIO says

    I mailed in the forms for assurance wireless _hone and they didn’t remember i had e-mail them for a cell _hone from assurance and said i wasn’t eligible and i am on ssi and get medicaid with fs what more _roof do they want and they cannot recognize my _innumber either… can these individuals read or just too lazy to work?????!!!!!!! I need one for dr’s calls and emergency issues due to my health issues etc ….. can someone hel_ me out there????”!!!!!!

    THANK YOU,

    MARYANN DAMBROGIO BROOKLYN,N.Y.11211

  945. jane thompson says

    I did have a assurance phone, but got a free phone medicaid, the other phone was cut off,which i have misplaced. I am not happy with the medicaid phone and would prefer assurance

  946. Sharnel says

    I will love to work with company can you please tell me how do I go about filling out an application?

  947. keith depoty says

    I applied for a phone and was sent a letter saying it was being sent to me but it hasn’t arrived it has been several months now how do I check on this

    r c

  949. Rudy Enciso says

    Hello I was told by an employee of Assurance, That soon we would have a wider choice of phones to choose from. Is this so ? If so when ? Thank You R.

    • FreeGovernmentCellPhones.net says

      We haven’t heard anything about that. so we don’t know.

  950. Kathi King says

    I am a client of yours on the lifeline program. I was wondering if it’s possible to get a different free cell phone, like a flip phone? My phone number is (805) 474-**** Thanks for you attention Kathi

  951. Veronica Brooks says

    Can I pay for my mother to have extra minutes becuase she doesn’t text and all her 3 siblings live in VA and she’s in Florida? I will pay if you all will allow me too. she doesn’t have cable or a home phone she’s 69 years old on a fixed income.

    Thanks,

  952. trish hansen says

    where 2 buy a phone compatible virgin moble? please send names and complete info

    • velvet says

      I hated the phone assurance wireless sent me ,its was very cheap plain and unattractive not to mention it didn’t do anything so I went searching for a compatible phone via virgin mobile and found this one on amazon.com http://www.amazon.com/Samsung-Restore-Prepaid-Virgin-Mobile/dp/B004Y041ZC this phone has a gps,camera,video,sliding keyoard,that in itself was wayyyyyyyyy better than the one assurance sent me,so I brought it and transfered my info Im so much happier ,the only downfall is im grateful but still want a smartphone but this is definitely a major upgrade….lol GOOD LUCK!

  953. betty says

    I was wondering my son lives in redlands ca and I live in sacramento and im planning on sending my son a free goverment phone well hes planning on moving to north carolina will this phone I send him work in N.C.?

  954. AMANDA says

    I WOULD JUST LIKE TO KNO IF YOU CAN EMAIL THE FREE GOVERNMENT PHONES? IF SOMEONE COULD LE ME KNOW THAT WOULD BE AWESOME THANKS

    • FreeGovernmentCellPhones.net says

      Sorry, I don’t think anyone can email a phone. That would require Star Trek technology, which we don’t have yet. Maybe someday, but by them we’ll probably be communicating with our thoughts and won’t need phones.

  956. Lauren Dianne Spector says

    I live on a fixed income and have food stamps. How much would this phone cost me. I will only use this phone when the power goes out and I need help. Also, I am a senior citizen who is disable.

  957. Victoria Goulet says

    My Mother is 87 and I currently pay for her cell phone; however, I’m also struggling with finanaces….. If she qualifies for a free phone does she get to keep her current cell phone number?

  959. cj mckenzoe says

    I need information and forms for our residents at****, **** Williams Ave., Portlànd, OR 97227. We have low income resident that are quadraplegics who need to have easy access to lifeline type services around their necks with a easy push button.

    • FreeGovernmentCellPhones.net says

      The Lifeline program phones we discuss on this site will not work for what you are looking for. They are just standard, small cell phones.

  960. shawn wohlers says

    had buget moble and went to renew food stamps buget moble went out of buisness and would like to see a reliable phone service

  961. Al-Alee Workfield says

    I need to get the activation pin for my phone but the call care service is acting up. how can I have it sent to my email address.

  962. Jeanette says

    I signed up for a phone and checked my status online it says activated what does that mean if I haven’t recorded the phone yet.

  963. myles jackson says

    I have mail and faxed my form you sent me to fill out information as a copy Low-Income Home Energy Assistance Program (LIHEAP). I have yet to hear from you, and the AT&T informed me to call you to see what is going on.

  964. Thuy Tran says

    I have 01 free cell phone over 01 year.On 4/1/2015 it end service.I would like update 01 more year.Can you help me to do it???Please answer to me as soon as.Thank you very much.I wait right on my computer.

  967. Rick Albert says

    Alright, I’ve been bounced around enough on this website. Sign me up for the free Assurance Wireless phone with 250 minutes and unlimited texts monthly.
    You’ll have to email me because my phone has been stolen.

    • FreeGovernmentCellPhones.net says

      Luckily, you have bounced right on to the correct page which tell you how to get an Assurance phone. Read the article at the top of this page, and then if you qualify call the phone number listed at the bottom of the article, or sign up at their website, which is listed also near the bottom of the article.

  970. Eugene Deucker says

    I have applied twice for a free gov’t phone and twice had a problem. The first time I called customer service and spoke to someone who said I qualify for sure because I am on food stamps and medicade. I sent back another application with new copies of proof and two weeks later got a response of denial because they could not verify my SS# and name. I think this is some kind of game. Can someone please help me?

  973. Robert K. Johnston says

    I got my Assurance Wireless phone last August, after a bad incident with Telscape’s “Customer Service” department regarding my Android (that was stolen on the San Diego Trolley).
    The phone, while basic, works pretty well.
    And since I live here in California, I have unlimited text and talk.

    Overall, I am rather happy that I have Assurance…but there are bugs in the system.

    One, I do believe that the “phone-in-question” should be a flip-phone, with longer battery life (at the least). It gets to be a pain in the patoot to have to keep locking-and-unlocking the keyboard to use it.

    Two, we should be allowed to upgrade our phones once-a-year. I’m not talking about getting “the latest-and-greatest,” but a nicer phone would be a good incentive to stay with your company year-after-year.

    Three, consider adding more options to the plans…including an easier “opt-out” feature.

    Four, make your plan better known to folks. You have a good thing going–so let it be known!

    Thank you for your time!
    Robert K. Johnston,
    Vista, CA

    • You sound entitled says

      Your comment is ridiculously entitled and you sound ungrateful. You should be thankful for what you have. If you want something else you should choose another plan!

  974. Shelby Ramsey says

    Worst customer service ever! The phone, Jax by kyocera, life value of this phone is low. Consider giving a different new phone for its use is not very useful. Revamp every thing about Assurance Wireless the hassle with you all is not even worth the phone.

  975. Scott says

    I’ve been checking to see if my application was accepted. Up to today it was saying still being reviewed. Now it says it can’t be found. Does this mean it was misplaced, denied, or accepted?

  977. Florentina Zamora says

    I applied for a free phone outside of Walmart a month ago and still haven’t received it. So I was wondering if I’m still going to get it in the mail and by when.

    • William Robles says

      I lost it like a month ago I can’t find it disconnected and I need another one thank you for your time

  980. Kathy Ullsperger says

    I currently have Q-Link. You offer a better ( more economical) plan. May I end theirs this month and begin yours after paperwork is sent in and approved?

    • tom suminski says

      I applied 2-26 15 for a phone and was told I would receive it in 2 to 5 days’ and that my current phone would be shut off within 10 days. I received nothing. the internet said an application would be sent to me. received nothing. I calledyou. and the agent said I have to cancel my present phone first. WHAT DO I DO- THANK YOU

  981. betty says

    hello I resive my cellphone but i would like a different phone one smartphone, its possible for me to buy a different phone ans use the line? help me please!!!!

  985. steven floyd says

    you say hat people on SSI get a free phone ,WELL THAT’S A LIE . cause I’m on SSI and I applied for a free phone and I was told I didn’t qualified for a phone which is bull**** and full of **** cause I’m going to be homeless soon.

    • FreeGovernmentCellPhones.net says

      Sorry you were disqualified for some reason, but SSI does make you eligible.

  986. Linda Martin says

    I am not looking for a phone for myself. I am helping a woman who has been homeless. She has no income. She does have food stamps or whatever that program is called. She is getting help with rent and other bills, but has zero money. She is collecting cans for change; trying to sell items; begging.
    She has various medical problems and needs a phone.
    She lives in Twain Harte, CA 95383. I am not sure the service for the cell phone will work here. My A T & T does. How does she go about applying?

    • Ashley says

      She can go to website and apply !lifeline assistance, another name for the phone assistance, or call the customer service line on the website or on the back of her card. Hope this helps.

  988. Beverly J Owen says

    It was advertised to be at Tatonka today in Clearlake, CA to sign up for the free CA cell phone, and that we would receive them in the mail with set-up instructions in a week or so.

    However, I waited for an hour today and the lady did not come. I got a ride, so I couldn’t wait longer. When I left, there were a lot of people waiting, standing outside in the cold weather, 43o–even moms with babies.

  989. Sheree Price says

    My phone was about to run out, and I kept getting messages from the company about calling a number from the cell phone so I could keep it going. For 3 months we tried and every time we called the number, it hung up once a connection was made, or gave us the message that to renew our plan, we had to call the following number….which was the same number we had been calling. Eventually, I was informed by voice mail that I would have to “Top Off” my phone to keep it working. Nice. Set up a Catch-22 situation that can’t be gotten around to get whatever money they can but claim to the Government that they’re “providing” a free phone to Food Stamps recipients.

  990. Debra Brown says

    I am a single mom with one child still living at home looking for information to help make living expenses a little easier.

  993. Dennis Lee Thorpe says

    I have applied for an assurance wireless phone and have tried in vain and have talked to at least 25 people to help me at your phone company and to my regret I still haven’t received a phone please check on this for me, I am a veteran, with no phone and no car and I would like your phone. Please help me I have been trying to get this since 12 12 14 and to no avail……………………….. A friend of mine is sending this mail to you. please help me .. Dennis Lee ****** **** Michael Dr. Alger, Michigan 48610 Please note NO ONE lives with me……………………………

    • Sherry says

      Do you just need a phone that’s compatible with the assurance plan or are you trying to apply to get the plan?

  994. iris cullotta says

    I’m eligible, and have been. I sent my info in by mail several months ago, and I was told my SS#’s didn’t match. I would like to know why I’m not receiving my well deserved phone?

    • Carol Bullock says

      your well deserved phone….these people out of the kindness of their hearts are doing this for FREE…..I don’t know who you think you are but were all the same here….

  995. susan Phillips says

    I was filling out an application and when it got to the part where it was gonna tell me how to get my I.D sent to you and I lost connection. Can you please help
    Thank you
    mommasue53@gmail.com

  996. Kimberley Lavender says

    Hello, my question is, ” I have applied for a phone before, but was denied due to someone else used my adders. How may I receive your phone and services at my address, when an ex roommate has already used said residence? Thank You

    • BILL PIERCE says

      PROBABLY FOREVER. CUSTOMER SERVICE IS TERRIBLE. IT IS ALMOST IMPOSSIBLE TO SPEAK TO A HUMAN. MY SONS PHONE WAS SUSPENDED BACK IN NOVEMBER AND HE STILL HASN’T BEEN ABLE TO RE-APPLY FOR A NEW ONE. EVERY TIME HE SENDS A NEW APPLICATION IN, THEY SEND HIM ANOTHER APPLICATION TWO WEEKS LATER.

  1000. Donte Murphy says

    I’m trying to go and get a free phone. Where should I go? I live in Camden County. (Somerdale, NJ)

    • ASW Social Care says

      Mabel,

      If you have forgotten your pin number, please contact our customer care line at 888-321-5880 and they can assist with sending you your pin number….
      ….ASW Social Care Specialist Monique G

  1002. Melody says

    I was with another free government phone program in December. when I went to upload January’s minutes they informed I had been cancelled saying I was also with another carrier. I have the phone but can’t receive or make calls and this has put me in high anxiety! I’m looking for work and not able to receive or return calls and they said I would receive a letter from National Lifeline Database and would POSSIBLY be able to resume my service after 2 month’s! Since my accounts cancelled with them can I apply with you and how long would it take to have service?? I have a phone. Help, Please! I’m in my 50’s with ADD and have not been through this before. melody

  1003. Jenifer Marlow says

    I already have phone service with assurance wireless but my phone will not work. I have had the same phone you sent me in 2010. I haven’t been able to use my phone for 2 or 3 months now and I’m gonna buy a new phone soon and I just wanted to know if it is still active. I had just recertified a month or 2 when the phone stopped working and I want to continue using it. Please let me know if it is still active before I purchase a new phone. I really want and need to keep this service it is by far the best service I have had and I had also signed up for unlimited texts which will help me a great deal. Thank you!!

  1005. Andrew says

    I have an old LG virgin mobile flip phone. It was a pay as you go phone. I was wondering. Instead of getting a new phone from assurance wireless, can I use my old phone instead for free voice minutes and unlimited text plan?

    • ASW Social Care says

      Mary,

      If you received a text notification stating you need to receritfy there are a number of ways you can do that. You can do that via our automative line by contacting 888-321-5880 and following the prompts, if you were mailed a recertified packets you can fill that out and send it in or you can visit our website at http://www.assurancewireless.com/Public/Welcome.aspx and click on Annual Certification. If you are needing more guidance in this you can reach out to us at http://www.assurancewireless.com/Public/Welcome.aspx or contact our customer care for assistance
      ….ASW Social Care Specialist Monique G

  1007. Eric Sanchez says

    I have put in four applications, and have been tuned down each time. The first time, and the second I may have made a mistake, but the third, and fourth. The second time the man told be just send in another app. , and there would be know problems. When I called I was told they couldn’t find my app. The third time I was told they couldn’t read my name. NOE FOR THE SAKE OF GOD, WHAT THE HELL IS GOING ON! I am on SSDI, and SNAP. I demand the Government phone number to call, and find out what is really going on! Eric Sanchez

    • ASW Social Care says

      Eric,

      We are truly sorry to hear of yoru experience with the application process. There is a number of reasons why an application will be denied, you want to ensure the application is filled out clearly and fully. If you would like to check the status of an application you can contact our customer care for a live representative at 888-321-5880 or you can reach out to us at https://www.facebook.com/AssuranceWireless and we will be more than happy to look into that for you
      ….ASW Social Care Specialist Monique G

  1009. Stanley Trowbridge says

    Did Sirs: I applied for a lifeline phone back in October 2014 and have continued to do it every month since. Your representives keep asking for the same things that I already Faxed to you. Example: they keep asking for address verification yet the address I supplies they are able to get the information thru to me. I am a homeless vet and a staying a a place that supplies homeless vets a place to live for up to 24 months. I live in a studio apartment that vet lived in previously and must have gotten a phone thru you. He does not live there any more and is gone. Your representives have informed me that I am qualified for one. Please e-mail why it has taken 3 months to and I haven’t gotten one. I am very angry about this. This is the number to my case worker here: 251-***-**** her name Is Brooke ******

    • ASW Social Care says

      Stanley,

      We are sorry to hear you have not received a response back in regards to your application, you can contact our customer care at 888-321-5880 to check the status of your applications or you can reach out to us at https://www.facebook.com/AssuranceWireless and we will be more than happy to see if we can look that up for you on our end
      ….ASW Social Care Specialist Monique G

  1010. Augusta Christian says

    The phone that I’ve got now is not like the phone I did have that one was a tracfone and I lost that one. So I did just what the promgam said to do and they send me a virgin moble phone I’ve had it for a month got the free mins went to charge it and it did not turn on now I can’t get to call and let them know this . I have all that was in the box to send back I also ttryed to go to the site for the phone sevier but their computer keeps telling me it was not a vaule account and the phone numbers was wrong too.

  1012. Nancy Greene says

    I. Want to return my phone. I recently sentproof of my last name thru the court and also cancel led my landline. I m on medicaid food stamps and as. I got a letter today saying I m no longer eligible. The woman I spoke with said Greene did not exist. I had sent all the info about my name change and had it certified mail. The woman could barely speak English and had to spell my simple name four times. What the hell is the address to do so? She could or would not give it to me.

  1014. deborah young says

    Does Assurance wireless roll over unused minutes to the next month or do they take away what you dont use?

    • ASW Social Care says

      Deborah,

      At this time our company does not support the rollover minutes feature. Minutes will reset once the full month on an account is up.
      ….ASW Social Care Specialist Monique G

  1015. Christine Mikula says

    I have had assurance wireless and LOVE IT!!! Their cus service is beyond expectation. Ive recomended ALL my family and friends to switch from SAFELINK to ASSURANCE WIRELESS,as I did,and have gotten ALL THANK YOUS!!!!! Thry truely care about their customers and most of all THEIR CUSTOMERS DEBILITATING NEEDS. THANK YOU ALL AND GOD BLESS!!!!!
    ~C~ 2015

  1016. Stan Harris says

    I was approved (low income) and received a phone from Assurance on Jan. 5th. The phone was so tiny I couldn’t even read the keyboard, let alone the mini screen.I’m 70 years old! Being of no use to me, I mailed it back on Jan 5th. then emailed Assurance. I received a reply today, suggesting I “upgrade” to a better phone-for a price! Sounds like the ol’ bait & switch to me! So much for “Free” phones plan. So, how does one ever get a free phone that is usable?

    • Barb V says

      Try contacting Consumer Cellular. Look at your AARP magazine at your local library. Their screens are bigger and plans start at $10 a month and go up from there. I don’t have one, but I heard they are good.

  1017. Rolando Zamora says

    I’m interested strictly in promoting your product as a means of earning an income. Please forward me your response via my e-mail. I’m very much interested in learning more about your company.

  1018. Randy hutchins says

    Why are you billing me every couple of days? I did not authorize repetitive payments

    • ASW Social Care says

      Randy,

      I am sorry to hear you are being billed every few days. We would love the opportunity to look into this for you. If you are still needing assistance with you can contact our customer care line and speak with a live representative by calling 888-321-5880 or you can reach out to us at https://www.facebook.com/AssuranceWireless and we will be more than happy to assist you.
      ….ASW Social Care Specialist Monique G

  1019. Amy says

    Can I come in to an Assurance Wireless store and get a phone? If so where is the nearest location to me? I’m in San Diego zip code is 92114. Thank you so much

  1020. Cheryl Whitman says

    Safelink wireless reps. have gotten somethong wrong with themselves-idiots. Reason why I have o free cell service is of necessity especially being on oxygen-and I need emergency help like at the end of June 2014 when the hospital put me on a ventilator cause I stopped breathing-theoirj phone doesn’t work as I said to them we are breaking up-etc. I have no other number to call from-I told them I just moved from out of state and don’t know neighbors so I don’t have a nother phoine to call from -they laughed at me. and won’t send another phone so I have one for emergencies- I am thankful to have a computer to apply for another service and to tell everyone safelink are not nice people-safelink can say whatever they want to me at 61 Horseback Trail-Gerrardstown.

  1021. Michael Staana says

    Hello I am curious about any similar to yours for residents of Hawaii.

    Thank you for your time and help.

    Michael

  1022. Tim Mullen says

    Can we keep our existing phone number with any of the free cell phone plans? Can we get roll-over minutes with any of the plans?

  1023. Betty Woods says

    I had an assurance phone but it was stolen yesterday and would like it turned off and I woukd like another one issued. All of my information on record is still the same. As a matter of fact I recently requalified by phone. Please let me know what steps are required to complete this request l.

  1025. georgianna godla says

    Got my replacement phone cant seem to activiate it can somebody from r company please call me ive been on hold from another phone for 20 mintues …I cant even call from this phone I was sent….to call 611 for customer service….

  1026. Stephanie Rawlinson says

    I applied for my free phone about 4 weeks ago. I explained to the person on the phone that I carry a lifeline on a home phone. I was told the the number could be transferred to the free phone. As of today 12/20/2014 I have made 2 or 3 phone calls and have not heard or received my phone from your company. Some friends that I know applied around the same time and have received there free phones already.

    Is there a problem?

    • mollatakele says

      my name s mollatakele i wos cend apilcation ror the life line selephon i didn t resive the in formation i didn t nowtheprobleem i wuod like to now the problem pleace e mail by tehis email takelemolla****@gmail.com tahnk you bery mach

      • Maryanne says

        Maybe you should learn how to write and speak English first. I was a rep and many customers do not qualify because they are new to Nevada and do no have an “USPS recognized” address. This is very common for those residents that reside in the “Segal Suites, Budget Suites because the USPS recognizes these units as one single residence.

  1028. This is bullshit says

    You can’t imagine the frustration, anxiety and stress these bozos turds have caused using these overseas operators who pretend to work, act like they are doing something just ot geta paycheck, that are infuriatingly dumb and stupid.

    They act like they don’t hear you, understand english and cna’t understand what you are calling about. But as soon as you swear, curse or yell at them they understand.

    They refuse to get you a manager, someone in the US and don’t even get the info right.
    Loose your info, promise to send a replacement, promise to send you what you need within 3 days. And of course you expect not ot see it either. Because they don’t know what planet or time it is.
    They use these morons, retarded turds for overseas operators rto answer there phone.
    I wish and hope all there children and family members reap all the bad seed they sow to caus us indignat people who rely on this to go through and feel what we feel.

    They are complete jackasse amd retards. They should eat, sleep, and breathe all the anxiety frustration and asthama attacks one feels from all this bullshit.

    They are so dumb they son’t even know this. And all these major big coprs are using them thinking they are saving money and t hey aren’t in fact they are loosing customers to other companies because us americans are fed up and tured of the shit.

  1031. Sandra R Singer says

    My phone was stolen and I have moved so please contact me., I have no phone now but my number was on Virgin Mobile 916 752**** and I’d like to have the unlimited text and nation wide calling plan. I am still on the program based participant. I still have the po box in Sacramento as my billing address. My renewal period is 4/24/2015

    Thank you for your assistance
    Sandra R. Singer

  1032. peter guy says

    So far service seems good 12/17/2014 I got an email saying that my phone had been activated today is 12/18/2014 I called assurance and they said it was shipped out how ever I didn’t need to wait you can use any pay lo phone I went to best buy an picked up the samsung montage phone i called assurance and they activated it for me, Assurance really makes it dam easy to get an new phone not like all the others who give you the run around.

  1034. brian says

    i aplyed for one of those goverment phones and i got the pink envelope in the mail i filled it out and i got copys of the requirements that was proof that i qaulified for the phone and then all the sudden i get another pink envolope in the mail saying that they could not read the copys good enough why is that the copys were very neat and clear and clean and they wre very easy to see and read them

  1037. ANN PALMER says

    Recently I moved from AZ back to CA and QLink had sent me a phone just before I left AZ, then when I had to order minutes, I was told I had to sign up all over again becasue of now living IN CA but I can’t seem to get anything done. I have no minutes on that phone that I assume replaced the older phone. I have MAGICJACK for my house phone and when I call in and get only recorded messages saying press 1 – 2 – etc. pressing a number DOES NOT WORK ON THIS PHONE so I can have NO human contact. I cannot live on Soc. Sec. only and must get ocassional weddings to officiate or possibe extra work in TV/films as I am still in the union. THUS I NEED to order current business card but cannot do that until I have a DEPENDABLE phone service. CAN YOU HELP?? ANN PALMER – M.J PHONE 480 478 ****

  1038. Elma Alvarez says

    I received a free phone, I was expecting my current linrline number to be used in my free phone, I dont have no use for this phone, but my son does, Can we put this on his name?
    Should i return it & ask him to apply for his own?

  1039. James L. Fitzpatrick says

    A few weeks ago I applied by mail, returning our application, for a government-sponsored free cell phone. I have heard nothing. I did call the 888 number who assured me of receiving a phone, but have neither heard nor received anything.

  1041. cecil shorty says

    on October 28 2013 I applied for a phone I sent all my information to assurance and did not receive my phone what happened?

  1042. nessne says

    I received the application, I finished it online on California lifeline as option 2. 2 days later checked status it said approved . Then got email from assurance wireless said a new pin was created for my account . I checked status iwith the info on assurance. It says activated on. Thats it. Is this the process? Do they accept it activate it then ship it?

    • ASW Social Care says

      Nessne,

      We have seen that you expressed your concerns regarding how our process works when approved. If you have not had any of your questions answered, we will be more than happy to do that for you. You can contact us at 888-321-5880 or reach out to us at https://www.facebook.com/AssuranceWireless and we’ll be happy to look into that for you.
      ….ASW Social Care Specialist Monique G

    • ASW Social Care says

      michael,

      We are sorry to hear you were not able to activate your device you received from us at the time you received it. We are just following up to see if you did get that resolved and your device is up and running. You can email us at awsocialcare@sprint.com or reach out to us at https://www.facebook.com/AssuranceWireless if you still need that looked into or if you have any questions, comments or concerns. Have a great day
      ….ASW Social Care Specialist Monique G

    • FreeGovernmentCellPhones.net says

      Being disabled is not a qualification for a Lifeline phone. You have to qualify under the terms in the article above.

  1045. Gary Besner says

    What is considered the sharing of income and expenses in a household? If I am the only household member with an income and I pay more of the bills and rent is this considered sharing? My roommate and I both have Assurance Wireless phones, moved to Florida last month, and share food. However, once I begin work again, my money and his will be separate. I currently receive SSI which goes directly to me; he does not touch this, and it is with this that I pay my bills. Please advise. Thank you.

  1047. john lapearl says

    i was trying to get a real person on the phone for help and i hit the i lost my phone # by mistake
    i had just paid 5.40 cents to get 250 extra voice mail and now i can’t use my phone at all…
    PLEASE HELP ME ON THIS! i need this phone

  1048. traci johnson says

    ive tried 4 different numbers to report my phone lost and none of the selections get me where i need to be anyone have a # ?

  1050. olga says

    i lost my phone were can i get a replacement phone that i can purchase or transfer to a phone my service

    • Clara Levine says

      I can not find my phone .i have been looking
      for 5 days now.can you please help me.

      Thanks

    • Linda cruz says

      I want to get another phone this one is too small want to get a touch tone phone what can I do to get another phone.

    • ASW Social Care says

      Olga,

      We are sorry to hear your device is lost. You can reach out to our customer care at 888-321-5880 or at https://www.facebook.com/AssuranceWireless and we will be more than happy to look into seeing about a replacement device if you have not had this looked into already
      ….ASW Social Care Specialist Monique G

  1051. Becky Harrison says

    I filled out application and sent proof in just to get letter saying “need proof” before finished application was able to reach someone to talk to, to be sure it got to my address but NOW after receiving this letter cannot reach person for nothing

  1056. kim maryan says

    Can u plz send an application for me to print off computer to my email address and plz tell me if there are any locations in st Louis that I can go to in person w my I’d and documentation to get a phone asap thanks

  1057. shirley scanlon says

    I have a cell phone thru assurance wireless..I’ve used the automated service six times in the past two weeks to renew my contract..Apparently it was never put thru the system because I keep getting messages that I need to contact you and update my information. Then I got a message today that stated my service is expired as of today. What is going on????

  1061. Kita says

    I applied three times and Assurance wireless still had sent me another application with the same information they need me to send back to them. I am wondering why do they asked for the same information on the application?

    • ASW Social Care says

      Kita,

      There could be a number of reasons why you were sent another application and we will be more than happy to look into that for you if you have not had it addressed already. You can contact our customer care at 888-321-5880, email us at awsocialcare@sprint.com or reach out to us at https://www.facebook.com/AssuranceWireless and we will be more than happy to assist you
      ….ASW Social Care Specialist Monique G

  1062. Sondra Lisa Baugh says

    Is there NO ONE to respond to my problem? My phone does not work….NEED to re apply for another phone. HELP…..ASAP

    • ASW Social Care says

      Isabel,

      If you have still not been notified regarding if you were approved or denied, you can contact us at 888-321-5880 or reach out to us at https://www.facebook.com/AssuranceWireless. We will be more than happy to look into the progress of your applications.
      ….ASW Social Care Specialist Monique G

  1065. Leonardo Martinez says

    It is time for my recertification.I’ve been trying to do it from my phone as the messages I’ve been recieving tell me to.When I give them my telephone number…the automated voice says it’s not my number.I’d like a telephone number where I could talk to an actual person to explain my problem to.

  1068. mario fernandez says

    I have no income as of now and need help with proof of income . I don’t have a W-2. How can I show proof with no W-2?

  1069. Mary says

    I live in Spotsylvania, Va in
    a senior apartment. I am
    disabled. I can’t walk well
    because of a severe deformity.
    I was hoping to qualify for a
    phone. I have a Section 8
    Housing Voucher and I receive
    Disability Income once a month.

    • Terence says

      You must be getting SSI. SSDI does not count. Being on food stamps, cash aid etc. Can be used. Just not SSDI.

  1071. Jessica Rose says

    I need to apply for an assisted phone with low minutes for emergencies could someone help me apply I do not know where to start

  1073. Susan Murphy says

    I have an assurance wireless phone. I moved from Norwood, PA to Ridley park, PA on Nov. 3. I called tochNgeaddress and I was told I was dumped from the program. Why?

  1074. Marsha says

    How did I reviews my calls and all my text.. Is there a web site I can review all calls and texts for my phone number

    • ASW Social Care says

      Marsha,

      If you are still needing assistance with reviewing your calls and/or texts, we will be more than happy to see what can be done for you and provide you the information you are requesting. If you can reach out to us at https://www.facebook.com/AssuranceWireless, we will be more than happy to help you out
      ….ASW Social Care Specialist Monique G

    • FreeGovernmentCellPhones.net says

      Yes. Please see all the eligibility requirements on the page we wrote above.

  1076. Cristy says

    I’m on assurance and saw that they were now giving unlimited texts with the 250 voice messages. I have not received the unlimited texts yet and should have received them last month. What can I do about this?

  1078. keshona McIntyre says

    hey I really need a phone I just had a newborn and I have 3 other boys so I can have to call make doctors appointment and day care and with schools.

  1079. Theo says

    I have a Assurance phone and I live in N.H. and they shut me off and when I tried to reply I got a computer voice saying that I got to press 1 for this and press 2 for that. I feel that the company that give’s out theses phone’s should be able to help out. They gave me a phone number and when I called it the number did not work plus I wrote to them and they did not answer my question’s nor did they help me out. But when I called again I got the run around just like that commercial on T.V. with the two desktop’s talking about identity theft and when the janitor come’s in one of the desktop’s say’s we are all set in here AL and the other one say’s have a good night brother. Are these companies that damn LAZY to pick up a phone and talk to a real person?

  1080. Marinka says

    Would like to know if the free phones from government are smart phones, since I am a student and need any smart phone to use it for my homeworks.

  1081. ruby says

    2 days ago I apply for a free phone to assurance vendors on the street. He asked me for my social security: Is this info a must? I gave to him, but when I realized that maybe I made a mistake I took his name and number ID from his Assurance ID. How can I contact the Corporate office or whoever is in charge?

    • FreeGovernmentCellPhones.net says

      Don’t ever give your SS#. We don’t know the corporate number but maybe you can start with their customer service number: 1-888-898-4888

  1082. Sabrina says

    I am in Fresno Ca. I would like to know I could possibly get a job with assurance but don’t know how to go about it. Can I please get some more info Thanks

  1083. Michelle urbano says

    I’m a single mom and have food stamps WIC and Medicaid and choir a phone n apply for the please some so please send one I am also eligible for the 250 minutes and unlimited text and assurance Wireless

  1084. Trina says

    They don’t help you. I lost my original phone they sent a replacement that stopped working now I don’t have a phone. What kind of government service is this when you’re unable to purchase a phone. If I could afford this I wouldn’t be signed up with assurance.

  1087. Olinda Salmeron says

    I would like to have the phone as quick as possible, what should I do, how can I fill the application?

    • FreeGovernmentCellPhones.net says

      To find out go to the Assurance website and see what it says when you plug in your zip code.

  1090. lloyd martinez says

    I”m a low-income receiving snap and disability. I want to apply for this program in receiving a phone, and do I qualify for this program?

  1091. TIELER DOWNING says

    WE CANT AFFORD THE INTERNET BUT NED IT BADLY, i DONT HAVE A PHONE AND CANT AFFORD ONE LOOKING FOR ONE THAT IS FREE WITH FREE SERVICE

  1092. terri says

    please send me an application for assurance phone. I have been disabled for 21 years and trying to live on only $700 a month. I have to give up medicines and other basics. appreciate your help.

    • FreeGovernmentCellPhones.net says

      You are on the right page. Just go read the article above, all the contact information is on the page.

    • ASW Social Care says

      Millie,

      We are so glad to hear you are interested in our company. You can obtain our applications online at http://www.assurancewireless.com/Public/Welcome.aspx. If you have not already done so. If you need additional information regarding our application you can find that informaiton on our website as well. If you are needing to speak with a customer care representative you can by calling 888-321-5880….ASW Social Care Specialist Monique G

  1096. Susan Murphy says

    I have had an assurance free phone around 5 years. Last month when my new plan started, it didn’t. They cut me off because I moved. Last Monday is also the date I did move. They also claimed I didn’t recertify. I have yet to receive anything via mail to tell me how to fix it. And no matter how hard u try, you can NEVER get a person on the phone. Just automated circles going back n forth. HELP ME

    • ASW Social Care says

      Susan,

      We are truly sorry to hear that your services were cut off and that you did not receive any formal letter stating why. I can only imagine how frustrating that was for you. If you are still needing assistance we would love to help you out. If you can email us at awsocialcare@sprint.com or contact us at https://www.facebook.com/AssuranceWireless. We would be more than happy to address this and any other concerns you may have….ASW Social Care Specialist Monique G

    • William arnold says

      I was with you all before and my phone messed up,so I had a old phone here and I had it turned on till my new phone got here and you all cancel my sev. I would love to come back.

  1098. frankie says

    I’ve been trying for months to get an assurance phone. I don’t know what the problem is. It seems rediculous how many applications you have to send and they still never seem to get em wether by fax or mail. They should conduct their business much more professionally. However they have the best plan for thr free phone service so I will keep trying

    • ASW Social Care says

      frankie,

      I am sorry to hear you have had so much trouble with getting approved and getting a phone from us. We would love the opportunity to check the status of this for you. If you are still needing assistance regarding this please email us at awsocialcare@sprint.com or you can contact us at https://www.facebook.com/AssuranceWireless. And we would be more than happy to help you out….ASW Social Care Specialist Monique G

  1099. Kenneth Riffle says

    I want to know if u all have phones that have were you can down load ring tones to your type of phone cause I am looking to drop the company I am with now with? The company I am with will not replace my phone the key pad is hard to press numbers in. Get back with me asap

  1102. Illana feldstein says

    I had a phone From assurance but some one took. How do I get a replacement phone? Please email or call my house number at 717 586 ****.

    Thank you
    Illana Feldstein

  1103. Karen McKinney says

    I applied online and my PIN number is ******. I faxed my documentation today 11/3/14, can the application be faxed to me at 904-739-**** instead of mailing it to me?

    • FreeGovernmentCellPhones.net says

      Karen, you’ll have to contact Assurance Wireless directly as they are a separate entity from us.

  1104. john says

    on many of these posts they mention not getting a live operater… iget one everytime by hitting the pound key repeatedly..works on all assurance numbers

  1105. Dianne Ponce says

    I have been with assurance before.can I have a application mailed to me at my house.? My Address is Dianne Ponce – *** Gahart Dr #**, Colorado Springs,Colorado.80916 and my to my phone will be off the 3rd of November 2014.But I really need a Phone.I’ve been on ss and ssi and. Medicaid and medicare and snap for a long time.thank you for your time…Dianne Ponce

    • Free Government Cell Phones says

      We’re not the phone company so we cannot mail you an application. You’ll need to contact Assurance Wireless; their info is on the page above.

  1106. clara viola says

    my cell is not working no call in no call out and no voicemail noting thank you please email back.

    • john says

      If they turn your phone off for over a week it is dead forever you need to re-apply for a new phone… they may want the old one back!!!!!

    • ASW Social Care says

      Clara,

      Good evening we have seen that you have expressed your concerns regarding your cell phone services not working. We would love the opportunity to see what can be done about that. If you are still experiencing these issues please email us at awsocialcare@sprint.com and/or you can contact us at https://www.facebook.com/AssuranceWireless. We will be more than happy to assist you…. AWS Specialist Monique G

    • Jordan says

      you might want to vist assurancewireless.com, and login to your account with you cell phone number and account pin. go to settings, then edit service setting, and make sure that the sms block is not active on your account. Assurance wirelsess does not block text messages simply because you sent a text wrong.

  1108. f keller says

    I had made a mistake sending a text without putting in right number how many days am I blocked from using my text again?

    • Luis says

      Hi.

      I work for assurance wireless customer service, if you missed your re-certification, unfortunately you will have to reapply as there is no way to restore the service back once you have missed the re-certification.

      Kind Regards,
      -Luis

  1110. shannon pugh says

    i faxed all my info a couple weeks ago then i recieved a letter that stated i didnt prove my client id # which i have faxed twiceeverything
    its #*********
    shannon ****
    ***-**-****
    *** national ave. n rm ***
    03/14/****
    but its getting really frusterating cause i have faxed all my info twicw

  1111. stephanie says

    I was just wondering if anyone knows if we all get the same kind of phone, if so what kind is it, or do they just pick one at random and send it to you?

    • Jordan says

      The phone that is sent originally with the accounts is called a kyocera jax. its a small tiny basic phone. The only way to get another phone is by purchasing a VIRGIN MOBILE PAYLO phone.

  1112. Everett Presley says

    i contacted you 8 hrs ago,got reply you would contact me soon.? i need to pay due bills now,please contact want to buy minutes. thank you.

    • Jordan says

      if you have foodstamps you qualify for assurance wireless. simply request an application by going online to assurancewireless.com, or by calling 1-888-321-5880 and speaking with a customer service rep. when you get the application make a copy of the front and back of your foodstamps card, and attach it to the application.

  1113. Deborah says

    Thank you. Your page was informative + professional. I appreciate that.
    I have filled out an application at QLink. I. Have not sent my verifications. I like to change to Assurance. How do I do this?
    They have the last 4 digits of my Social Security#, + they are waiting for me to send proof of eligibility. I’ve discontinued my LIFE-line discount with TOY Communications, so timing is important; with TOY I can only call 4 towns with “BASIC”phone service, none are where my family or Dr. Are located.

  1114. brenda fennell says

    Could u please send me an application for goverment phone. . Address is *** West Sabine Ave. Gladewater. Tx. 75647

  1115. garrison says

    I would like an assurance phone, suffering from asthma I’m currently applying for food stamps do I qualify?

    • Free Government Cell Phones says

      Asthma is not a qualifying condition. Once you get food stamps (SNAP), you can qualify with that.

  1116. trisda barber says

    I had a phone from safelink but It quit working. Then was sick for a while. I am on food stamps.

    • Luis says

      Hi.

      First make sure you cancel your service with safelink and then you can try to apply with Assurance.

  1119. Dunno says

    Do I need to have a home phone in order to maintain eligibility for a wireless phone?

    If I drop my home phone it would save me over $30 per month – but what would I use as my account pin?

    Or, if I am allowed to drop my home phone, can I get a new pin??

  1120. Jane says

    What happens if I misplace my phone can I get my account cancled incase someoneesle finds it and uses it. I wont hv to pay for it will I? Im on welfare just curious what wld happen

    • Jordan says

      if you lose your Assurance phone all you need to do is call Assurance wireless at 1-888-321-5880, provide the rep you speak with with your phone number and account pin, then tell them you need to suspend your account, because you lost the phone. there is also a possibility that you are eligible for a free replacement phone.

  1121. Doris Gail Napier says

    I am retired and am receiving food stamps, I live in a small town and medical help is 25 miles away. Would I qualify for a phone?

  1123. Tracy confair says

    I’ve been on this program almost two years now,never had one problem, I’m a happy customer. I would like an upgrade though? Hint.

  1124. denise lackey says

    I’m disabled and a widow. I need a cell phone due to my health and safety but can’t afford one. I’m on a fixed income with only social security to help me. Can you help me?

  1125. pam benner says

    I am calling to renew my phone but the recording says I am not on my cell -I am the recording does not recognize 253-330-**** why is that? I cant recertify because they say it is not an assurance phone and it is ! what is going o n? pam B

    • Jordan says

      you can call 1-888-321-5880 and speak with a customer service rep, and they will send an application straight to your mailbox.

  1127. penn says

    So many of the non-answers here say “we are not Assurance; you have to contact them” If you are not Assurance, then why is everything on this website related to Assurance – including the bold title at the top of the page? : Assurance Wireless Free Cell Phones
    Free Phone, 250-500 minutes and UNLIMITED texts each month
    IN CALIFORNIA: Unlimited Talk and Text! …. and all the way through. There is nothing that says you are anything else. This is a scam and a nasty one that tricked me into giving personal information to MARKETERS. Shame on you.

    • james hammond says

      and i had the phone for about 4 weeks before they terminated it.
      they say assurance did that.
      and i do NOT want to lse my old phone number over this

    • Jordan says

      you can call customer service at 1-888-321-5880 and tell them you want to check the status of your application. They will ask you a few questions pertaining to your application in order to locate it, then provide you with info about what is going on with your application.

  1131. Bernice Hill says

    I received a cell wireless phone two years ago. and you sent me a recertification letter saying to have it in by October 6, 2014, I did not receive my recertification until October 8, Then you cut me off, even after I called you and told you about . How do I become recertified?

    • Free Government Cell Phones says

      We didn’t do that, we’re not Assurance Wireless. You need to contact them.

    • Free Government Cell Phones says

      Good question. Ask the company and please let us know. Usually though, those with zero income qualify on government benefit programs.

  1133. Erasmus Darwin says

    I too received a letter indicating I had more than one account. You will get no satisfaction other than venting and lowering your blood pressure. I do have a suggestion – this program is supervised by Universal Service Administrative Program – their reps are A+++. They will really look into your concerns. Another possibility is two voice your complaint to FCC (Federal Communications Commission. Individually you will make little difference I imagine but collectively when Congress has to re-finance the program – a pile of our complaints might turn the tide. So thank you for posting your concern – I share your frustration. Oh USC website is http://www.usac.org/li/tools/contact.aspx

  1134. loretta phillips says

    I notified you guys that I lost my Obama phone and need a replacement but it keeps asking for my password and I forgot it I need my replacement phone immediately please

    • Free Government Cell Phones says

      It won’t help to tell us, you need to contact Assurance Wireless. We are not affiliated with any cell phone company.

  1135. mark daume says

    When I call with a Q, the automated system says “enter your phone number.” As soon as I enter the first digit, the system says “please try your call again later.” The system also tells to call from an Assurance wireless phone. The one that I have, in fact, is the only phone I have. And, yes, it is an Assurance wireless phone. I guess I’ll get one of those Walmart phones. As long as they’re not Assurance. Oh, one more thing. I was told that I received more than the allowed number of phones per household. Not true.

  1136. Allie says

    Can you use your sprint phone with this company? I have an older inactivate smart phone by sprint can I activate it with this plan?

  1138. Rosa Lee says

    Assurance Wireless Contact numbers are on this website. Be sure to make notes of what you need to talk to ethem about and be very clear and concise. The customer service representatives are supposed to handle calls quickly and satisfactorily. They can’t do that if you aren’t prepare with all your info. http://gethuman.com/contact/Assurance-Wireless/

    • abraham collins says

      i send my application in yesterday ! 10/16/2014 , do you have the touch screen phones available also ? my friends have them ! i miss out when they where giving them out !

  1139. nancy says

    When you get your free phone is there a way you could connect that same number to another phone and the min. And text will still be free

    • tanya shultz says

      I have att phone was wondering if I can use it my off only work sometimes and their no volume just on speaker phone or get a new thank you

      • tanya shultz says

        I mean I have an att phone can I use it with my plan or get a new phone my phone only works on speaker phone and doesn’t ring at call what should I do thank you tanya

  1140. jacqueline Calip says

    I have already been approved for lifeline.
    I called Assurance to transfer my lifeline from home to cell phone.
    I have been waiting for over a month. I have filled out 2 applications and talked with LIFELINE 4 times.LIFELINE said they received applications with wrong address. but they did not need application as I was already approved..
    I have talked to Assurance 4 time and supervisors twice who said they would escalate it to the back office.

    I haven’t even got a phone and am getting the run around continuiously

  1141. Elsie says

    I got a free government cell phone from Assurance Wireless. I received it through mail in Orlando, Florida. But I might be moving to Texas. What do I do? Can I call and transfer it to another state?

    • sassy says

      Just sign up for a new one when you move and once you get the new phone, call 611 on your old phone (or contact the old company by whatever means) and cancel that phone plan

    • Jordan says

      Due to the fact that the lifeline service is different for every state, you will have to reapply when you move to another state.

  1142. Ulysses L. Veal says

    I HAVE BEEN TRYING TO GET MY SERVICES BACK FOR A ABOUT THREE MONTHS AND I AM STILL TRYING. P LEASE HELP ME GET MY SERVICES BACK.

  1145. tin nguyen says

    I have a free phone but sometimes it restarts I do not know if I can get a replaced phone but keep the same phone number ?

  1146. Brian Eric chambers says

    I never had recovered my cell phone n I think someone is using it here is my number
    267-973-**** please send me a phone n turn that one off n please don’t ever let anyone say there me here is my s.s number 170-56-****. My d.o.b. Is 05/27/1968 my home address is
    **** marsden street philadelphia pa 19135 my access card info is 600760-3103360990-*** my PIN number will be used as ****. I think the old one was **** here is my drivers ł incense number 22-524-**** pa please send it out soon n turn off the other number 267-973-**** was the number I was given please turn it off ASAP I would love to receive my new phone soon please any question call me at 215-626-**** Brian 24/7 I will answer thanks for your time I really mean it from my hart ……my email address is. Bcham******@gmail.com

    • Free Government Cell Phones says

      We are not Assurance Wireless or affiliated with them. We’ve redacted your comment and are publishing it in order to remind others to not publish personal information in public comments.

  1147. shuana says

    This month my minutes wasn’t added to my phone and I have now run out of minutes how do I get my 500 free call minutes to be added to my phone? I’ve had my phone for 3 or 4 months now and this is the first time it didn’t give me my 500 call minutes.i lost the book so I can’t look it up and I don’t have a phone number to call someone (customer service) I live in ohio

  1148. zulma mohamed says

    I lost my home and moved in with my daughter and tried to change my address. but the phone won.t let me do it and I can’t find a place to do it on the net. I did send in the paper work but it has not arrived at your office as yet. It was mailed just over 2 weeks ago. I got one text that said it was updated and another that said it needs to be updated. so what do I do now?

  1149. Grace Lazear says

    I canceled with one free government phone because of all of the problems ….broken phone, text only ,no manual for useing the phone,could never get ahold of the wireless co.,I returned 3 phones at my expense and finally i just canceled the whole phone thing.I signed for this one because I thought it would be better but from what I was reading its sounds just as bad…..Isure hope not.( Please do not sell my e-mail address…you say you do not publish them but you mention nothing about selling them.)
    Thank-you

  1151. Randy Gray says

    I have been trying to contact someone about my account, but just get a recording. There is a problem with my account because had discount on home phone but have cancelled it, but doesn’t show on account. How can I talk to a person about this? have tried for weeks, just get a recording, ..Thanks

  1152. Joyce Williams says

    I’m trying to recertify but am not able to through the system. so im trying the interne.t

  1153. Denver Kessler says

    My cell phone was broken, as was the plug-in AC adapter unit. I called for a replacement, as it was still under warrant. I spent OVER AN HOUR on another phone with some moron who REFUSED to send the replacement to a P.O. box, insisting it HAD to be a confirm-able residential address. (He HAD to confirm it, naturally!)
    At length, he agreed to send it to an address over 40 miles away. I have significant troubles traveling that kind of distances. So, WHEN I finally reached the address some months later to retrieve the new phone, I discovered there was NO ADAPTER included, even though I’d SPECIFICALLY reported the problems IN DETAIL of both units. It cost me an additional $20. out my own pocket to purchase an adapter to charge the phone up. Then, when I attempted to call the 1-888 dial-up assistance numbers (TWO of them!) Neither number was any good. Both times, I received messages “Call cannot be completed as dialed…” et cetera.
    Also, included with the replacement phone was a warning that I needed to re-activate my account WITHIN 15 days of receiving my new p-hone, or my account may become suspended/cancelled/whatever. At NO TIME did this bozo I was talking to EVER say anything about a time restrictions. Otherwise I would have definitely made every effort to get to the phone and activated it sooner!
    Was this done on purpose???? It is MY belief, that, yes it was done deliberately!
    I for one, would like an explanation, and demand an answer to what the hell is WRONG with you people!
    DO NOT attempt to contact me via e-mails. I am unable to receive e-mails now, thanks in large part to ‘you people’. Please, contact me via snail-mail ONLY because now, thanks to ‘you people’ my e-mail has been blocked! I’m now told that I need a ‘security code’ in order to access my e-mail account, and to receive an access code, I need a phone for text mail which they can send it to. Well, NOW I have a phone…which doesn’t work….and I can’t receive anything at all! Thus – no security code, and no e-mail access! Thank you very little for screwing up, and complicating my life even that much more than is absolutely necessary.
    If you’re looking for people to hate you – you’ve done a very splendid job of it. I HATE you people!!
    Congratulations, incompetent idiots. What a true government job you have done!

    • Free Government Cell Phones says

      We’re sorry to hear you had such issues. We hope Assurance is reading these comments and can learn from their mistakes.

      • paul says

        try buying a phone and activating it with a paid service. these companies that support obama phones aren’t very good.

        more on point though, have them deliver it to the address you are actually living at. if they are unable to, i find it is often easier to simply forgo the entire process and visit any local cell service retail store who should have a charger that will work for your phone, for a small amount of cash. that way, you get to keep your plan active and you should not have to even travel 40 miles. or spend time talking to someone over the phone, and waiting for the wrong items in the mail.

  1154. eleanor finocchiaro says

    I sent my free phone back because it was for texting and that is not what I do, I,m 89 yrs old and must have the phone in the event I should call for help.. I sent my application in some time ago. Can someone please help me, Thank you Elleanor

  1155. Dennis Potter says

    I ordered an assurance phone for $4.50 and it hasn’t come yet. It’s been about 3 weeks.

  1156. Joan says

    My phone does not ring for incoming calls. I may have accidentally changed the settings. Now I am confused because I do not understand some of the terms. I thought ‘escolate’ meant to make louder but I still have no ring tone. Also I have a message that tax is soon due on my phone.
    How do I pay that? I tried calling my phone from another phone and got a message that “this phone does not accept incoming calls!”

  1157. timothy moffet says

    Why is it so difficult to receive a free phone? People with physical or mental issues need this service desperately. I sent copies of my food stamp and Medicaid cards. I have a pay-as-you-go phone now, and will use up precious minutes going through the frustrating phone tree stuff. I don’t need the extra stress!!!!!

  1158. Marian Schvart says

    On Nov.29 2014 I will go from Ohio to Florida to spend 4 Mo. there.I don’t have a Cell Phone To use in case of emergency and in time where I will be in Florida.My self & my wife make $2000/Mo in social security.Are we qualify for this program ?

  1159. Malorie says

    I applied for your free phone and now my account says its active on 9/19. How long does it take to receive the phone and will I receive one. thanks

    • Brigitte says

      I had an assurrance wireles, I used it to call my family but I missed placed it and now I need to get another one, so I had to ask. How do you ask for that phone to be turned of and discontinue it?

      • Leo Hall says

        I also lost or my phone was stolen, i did not think i could get another one. how can i get another one and can i find out if someone is using my phone

        • Darlene rahilly says

          Call the phone number for assurance wireless. I also lost my phone and they did give me a replacement one free no cost. Also they will stop you’re number so anyone that has it can’t use your remaining minutes. I hope this helps you

  1160. Linda BACON says

    Lifeline wireless told my phone company I had got an account with them.( I had applied but sent no proof of government assistance) so my company cut off my lifeline service and I had a full I’ll for this month. So I cancel my home phone, because they did not contact me. Now I am with Medicaid, and cannot get threw to lifeline because they say I have lifeline with my home town company.

  1161. kat says

    When I recieve my phone is there any way when in use I can get a copy of my incoming and outgoing calls?

  1163. doflee sarbo says

    I have assurance service. Can I replace my free phone with a smart phone and use it with assurance phone service?

    • Darlene rahilly says

      Call the phone number for assurance wireless. I also lost my phone and they did give me a replacement one free no cost. Also they will stop you’re number so anyone that has it can’t use your remaining minutes. I hope this helps you

  1165. rasheba says

    I applied for a phone on 09/08/14 they said i was approved gave me my pin # and told me i @ should be receiving a letter in the mail just sign it mail it back and i should be receiving my phone only problem is i never received the letter so now what

  1166. Darlene Foster says

    I need a new phone as my is phone does not get incoming calls or outgoing calls I have a assurance wireless and don’t no how to get replaced

  1170. Jason Stover says

    Hi, I filed for a free phone about 5 weeks ago and the lady said it would be here in about 4 to 6 weeks. I still haven’t gotten it and I am now wondering if I got scammed. Can you please send me my free phone that I was to get?

    • Free Government Cell Phones says

      5 weeks is within 4-6 weeks, so it’s still in the time frame. These companies are all slow though.

  1171. Sarah says

    I applied for assurance over 2 weeks ago, i got an enail on Sept. 15 sayibg that my app had been processed and my service has been activated…only problem is…i never got my phone?!?!! Ive been waiting for it to come in the mail but its still not here! So now my account and service is active but its just wastibg away bc they never gave me a phone to use!! I have no idea what to do now considering every number they give u to contact them diesnt allow u to speak with an operator!!!!

  1172. Diana Antonio says

    Lost phone. Trying to disconnect. Have other phones that would like to donate, how can I do this if possible.

  1173. sheila says

    NOT GET MY TS SEE IF THEY WELL GET IT RIGHT

    PHONE TELL THE OUTHER ONE WAS RETURNED. OULDWELL I GOT YOU ALL BEAT, FILED OUT APP ON 8614 THEY SENT IT TO THE WRONG ADDRESS. CALLED BACK TWO WEEKS LATER WAS TOLD I WILL NOT GET PHONE TELL THE FRIST WAS RETURNED. NOW THAT WAS BEFOR THE 81714 ITS NOW 91514 AND STILL NO PHONE . I CALLED AND CHANGED MY ADDRESS SAID I GOT 7 TO 10 WORKING DAYS AGAIN. SO NOW LETS SEE IF THEY WELL GET IT RIGHT. MORE TO COME IN 10 DAYS . A VERRY UNHAPPY COUSTERMER ……

  1174. Mary Goings says

    I applied for a free phone on 8/29 on 9/09 i was told give them 3 days more to process. Today 9/15 told me that my physical address does not exist. I have a mailing PO Box and gave both. What now???

  1175. Bonnie Cleary says

    My case worker faxed assurance fax number that was on the applacation. An she faxed applacation an proof of food stamps an medicaid I recieve. Said would receive free assurance cell phone within 10 days. Been 2 weeks .can I get a cell phone please to be sent soon.Total disabled need a ph to get help when I need it.like to Dr’s get gro. .an rides to church an etc Thanks so much.

    • Free Government Cell Phones says

      The providers most often take more than 10 days to get the phones out, so don’t worry yet.

  1177. TALAL HADDAD says

    I send an application in post since three weeks ago with SNAP . and also send it by fax. tell now their is now answer . could advise me what to do ….thaks very much…..

  1178. Ruby Farrar says

    I have not received my replacement phone I was told that it had been mailed out to me,in the area I live it is possible that it was taken out of the mail box.
    Should you send another phone to me would you please send me a flip phone? the open face phones can accidently hit buttons and I lose minutes.

    I thank you for all that you are doing to help people.

    Respectfully:

    Ruby Farrar

    • Free Government Cell Phones says

      We’re not the cell phone company so we cannot send you one. You’ll have to work with Assurance.

  1179. Ida says

    My mom lost her phone. How can we go by getting a new one? Should we re-apply for a new one or will you replace the old one? Please let us know.
    Thank you!!

  1180. Carlos says

    I have a cellphone I’ve had for a while now but I can’t afford to pay it do any of these companies add service to a phone you already have? Or do I just use whatever phone they give me? Thanks

  1182. janet says

    Um trying to find service. in the louisa ky area. haveing trouble. please send me an email. who do i contact. thank u

  1183. ollie ruble says

    i have a free cell phone service i received thru your company i got a message that i will lose service as of sept 11 i am 80 years old this is the only long distance i have what do i need to do thank you

  1184. Tracy Getz says

    My Assurance wireless phone is broke I tried called all numbers listed to find out what I can do to get a new phone or even buy one and get my service moved over. COuld not reach anyone on the phone. HELP!!

  1185. michelle says

    Ok I applied for assurance and I was reading about the free phone and it says that they dont provide a free phone, but on here they do, so what is it? And assurance had already approve me, so where is the phone? Will they mail it to me?

  1186. Dan Brueske says

    I’ve applied to Assurance wireless twice in the last 2 months. I was told on the second application that I was approved for a Samsung Galaxy with sliding keyboard or a blackberry phone. To date I have not received either. WTF ?

  1187. Maura Ghedini says

    For the past 2 months I have had no free minutes. There is now an ongoing clerical error.
    Only once last week was I able to reach an actual rep. in person and she could see that after I reapplied I had been approved. This week I received a letter telling me someone else in my household gets the free phone.
    There is no one else, there never has been since the 3 years that I have received this service.
    I have had a most frustrating time with the automated replies that think I am someone else.
    Here are the facts:
    my name is Maura **** my Assurance phone # is 1-774-216-****
    until Nov. 2013 I lived at ****, Wellfleet, Ma. 02667
    As of Nov. 2013 I moved to ****, Wellfleet, Ma. 02667
    In spring 2014 I never received my re-certification notice. When I figured that problem out, I reapplied. Once by phone and once by mail with all the same information.
    When I try to get new minutes on it while I wait for the reconnection to the free program.
    Please attend to this, I feel unsafe without a cell phone, I am a senior driving an old car.
    I share a space in my landlady’s house, so we share the landline, it is 1-508-349-**** it is in her name: Annie **** (I think the system is going bonkers on this).
    Is there no less public way to reach you online?????????

    • Free Government Cell Phones says

      These are public comments and not suitable for submitting personal information. And we’re not Assurance Wireless. You need to contact them; their contact info is near the bottom of the article above.

  1188. sherri horan says

    I am on goverment assistance and would like to get a free phone and service . Thank you

    • Free Government Cell Phones says

      You need to contact Assurance Wireless; their contact info is on the page above.

  1189. barbara hartsfield says

    i have been approved, but never received the phone,now i have no phone…CAN YOU PLEASE HELP

  1190. Javier Mancheno says

    I was given a cell phone by sprint,one week later it was taken away.
    I sent an e-mail to them explaining that even though I do not receive food stamps
    I am beneficiary of Medicaid ( it makes you ellegible for getting the cell so they
    connected again) because I got medical expenses completely paid.
    On the 15 of August they interrupted the service again,but this time it said that
    on the 26 of August these minutes will be reimbursed,the 26 already passed and
    there is another information that I’ll be reimbursed on September 26th.
    There is no explanation for that and no body help.

    Can You ?

  1191. agnes powlette says

    i am unemployed and homeless i have an address that i get mail at only i need a phone to find a job so i will eventually get an apartment when i try to recertify i couldnt i need my phone please help

    • Susan says

      Agnes,

      There’s an exemption to the one-phone-per-address rule for homeless shelters. If that’s where you’re living (or at least checking in), you can use the shelter’s address to sign up for the phone. Just remember to update your new address with the phone provider after you find a place.

      There may even be someone at the shelter who will help you fill out the forms and fax in your documents. Ask at the front desk. If they don’t know, ask to talk to a case worker about it.

      Good luck!
      🙂

  1193. tana says

    How can i check voicemail and text messages from a different phone until im able to get it due to i left my phone at my fathers cabin up north?

    • Susan says

      Call your own phone number, and when the voicemail answers push the star button three times in a row. That will take you to the voicemail area.

      It will ask you to type in all 10 digits of your own number, and then your PIN and the #-sign. After that, you’ll recognize the same voicemail system that you hear when calling from your phone.

      (P.S.: You can actually do this anytime you have access to another phone, rather than spend your phone’s minutes on checking voicemail!)

      Hopes this helps!
      🙂

  1196. Rochelle Mention says

    I’m already on a plan have had the same phone for five year how can i upgrade an get another phone?

  1197. Jonathan Kerr says

    #1st i see i can keep my current qwest phone #.. #2 im on USDA rental assist, and SSDI w/Medicare, and alas i only make 9000+- per yr, or 836 per month, do i still qualify? cuz im a home bound disabled Veteran also.. disabled not service connected(sic) #3 is it the provider who states what equip i need, or use? #4 am i able to use my own phone, instead of theirs? #5 that if free i will take anyway, as a backup, or do they come pre programed with nontransferable minutes from provider? #6 or is that a question for the provider?.i got less than 30 days to get er done or qwest will have me on hot coals.$$$

    TY
    NOBODY

  1198. Rusty Shackleford says

    These comments are hilarious!!! It’s entertaining reading these questions and seeing the straight man response to them as they were already answered several times in the article. BTW, what’s the best way someone get several of these phones to use as burner for “business purposes”??

    • Free Government Cell Phones says

      No way to get more than one phone like in the past. The FCC has cracked down and invalidated multiple phone per address, and people can’t get away with it any longer.

  1200. Edward J Shields says

    I have applied 3 times for a free cell phone and each time my application is denied. I correct what is wrong on the app, but still get denied. I am very frustrated. Need this phone badly.

  1201. naysha says

    hi there. i recently applied for a phone. i havent recieved it in the mail or anything. its been about a month. address 320 talbot ave .

    • Free Government Cell Phones says

      It’s hard to predict how long it takes these companies to send out an order.

  1202. Samantha says

    Can I sign up for this service without changing my current number? If so how is this done?

    • Free Government Cell Phones says

      Tell the provider that you want to “port” in your current phone number. They should be able to do it.

  1203. tyfanie says

    what if im living in a shared living enviroment and more than one person needs this sevice can they get it to it is just a temporary adreess

    • Free Government Cell Phones says

      No, they’ve got strict rules about one per address. We know, it sucks for places where many separate individuals live.

  1206. Christopher D Kerns says

    Lets face a few awkward facts this organization, a subsidiary of Virgin Mobile would have you believe they are in the USA, THEIR 800 NUMBER IS OUT SOURCED to SOUTH AMERICA!!! No one in the USA will, or can help you!! Fact!!! 5 hardcopy letters 5 faxes, and 3 months later no help!! No lifeline phone!!! Its time for the US Government to look into this!!!

    • Mark says

      I’ve been waiting for 5 months. They don’t reply to emails now. I would call, but well… I need a phone to do that.

    • Free Government Cell Phones says

      You’ve come to the right place. Follow the links in the menu near the top of the site.

  1208. Bella Wu says

    I had an Assurance cellphone for over three years, now the battery is going to die. How do I get a new battery?

    • Free Government Cell Phones says

      Amazing you made it three years. Go to Best Buy or buy one online.

  1209. Barbara Anderson says

    I am DESPERATELY looking for a FREE CELL PHONE, with a sign up plan. I am a disabled senior citizen. I need this phone to be absolutely FREE, so I can afford to pay anything else that may come up. (minutes, etc.)
    Please advise me of what to look for, for what I need.
    I live in an area where “LIFELINE” is NOT available. However, there is NOTHING WRONG with dialing 911; is there?
    TYVM for your assistance.

  1210. James Poole says

    I work for a non profit that helps to sign people up for free cell phones. What do I need to do to be able to get more than one phone sent to my place of business?

  1211. s.robinson says

    Would like to know where do I go to fill out the application to apply for the phone.?

    • Free Government Cell Phones says

      It’s all written up on the page you just posted on. There’s their website, their phone number and their address.

  1212. linda greenwood says

    I need to put 10.00 dollors in my goverment phone I cant enter my top up . My password I forgot I have enter my phone#435634**** please help me how to put $10.00 onmy phone.

    • Free Government Cell Phones says

      Your comment is moderated (not published) until we approve. Blame the spammers.

  1214. G. Lane says

    A blind customer needs an appropriate ‘phone. On the ‘phone you told me to click on “shop”; I can’t find “shop.” Need Help!

    • Free Government Cell Phones says

      We didn’t tell you that, we’re not Assurance Wireless. You’ll have to call them back.

  1215. Tu d Nguyen says

    I wand to switch to your plan, I am retired , If I an do that, please send to me your forms and teach to me know : what’s I must to do?
    my mail address : Tu d ******* , **** Collins St, Arlington, TX 76010.

    Thanks with your help.

    • Free Government Cell Phones says

      Contact Assurance Wireless directly. Contact info is up in article above.

      • miles k fine says

        I had assurance wireless last month and had till june 18 to call but my health has been real bad and inhome real been hard on me and would like to get hook back up with a plan my home number is 423 623 **** nothing has change from the 1th day I got it I need it real bad please let me know asap nothing change thanks miles k fine phone number was 865 313 **** 0n my assurance thanks time oo sirvice

        • Jerry Carpenter says

          I have read all these requests,and for a large communications company these problems should never have been unresolved at all.What good is the best technology,the newests gadgets,the fastest and clearest reception ,,,without one customer? When you let doubt slip into the minds of perspective customers, letting the competion get the upper hand, cause Im one! My suscription is at the time it runs out,and I therefore can change to anyone that cares about” customer service”.

          • rose sosbe says

            the tproblems i have is u cant call 4 my ride or my foodstamp card or my ssi card i need the phone 4 them things that r importain

      • Larry Thompson says

        Give up on Assurance, they are TERRIBLE and are sending out phones to areas that have no coverage so you can’t use the phone. I know from experience. Good luck trying to get a live person. There should be a class action suit against them for what they are doing to people.