Safelink Wireless Free Cell Phones

The original, and the largest provider can give you a phone and 250 minutes and 1,000 texts each month. In 38 states, D.C., and Puerto Rico.

<< All Free Cell Phone Providers

SafeLink Wireless, a Tracfone company, is the largest, oldest and best known of the companies that offer free cell phones through the government’s Lifeline phone service program. Millions of Safelink phones have been distributed and they have customers in the following states: Alabama, Arkansas, Arizona, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

If you qualify under the Lifeline Assistance program guidelines, you will be able to get a free Safelink phone and up to 250 minutes of airtime and 1,000 texts each month for free plans vary according to state). After one year, if you are still eligible for the phone, you simply need to re-certify. It’s unfortunate, but with the way the economy is going, it seems many people will get several years of use from the phone. Just contact Safelink Wireless customer service via their website or the Safelink phone number.

SPECIAL ALERT: For a limited time new customers who enroll in SafeLink will receive 500 minutes, and even unlimited texts in some states, for up to 5 months of service. After 3-5 months (depending upon state), the program returns to the original 250-minute plan. This offer is limited and only for new customers. See their website for current details.

Do you qualify?

Are you eligible for a new Safelink Wireless phone number? Be aware that guidelines vary by state but you’ll probably qualify if you participate in a public assistance program such as any of the following:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • National School Lunch Program's Free Lunch Program
  • Federal Public Housing Assistance (Section 8)
  • Supplemental Security Income (SSI)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance to Needy Families (TANF)
  • Head Start (if income eligibility criteria are met)
  • Bureau of Indian Affairs General Assistance
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribally-Administered Temporary Assistance for Needy Families (TTANF)
  • State assistance programs (check your state).

If you don’t receive any of these public assistance benefits, you may also qualify if your total household gross monthly income is low enough.

Safelink Wireless is free and there’s no contract to sign. Just submit your Safelink application online or call the Safelink number. It’s really very quick and easy.

Here’s a look at all the features you can get with a free SafeLink Wireless cell phone:

  1. Free popular features such as Caller Id, Call Waiting and Voicemail.
  2. International long distance.
  3. Unused minutes carry-over (depending on which plan you select).
  4. Your handset will remain active for one year upon shipment.
  5. You can use all TracFone Airtime cards.
  6. You can use all TracFone Airtime cards.

NOTE: TracFone Airtime Cards are now available at Wal-Mart, CVS, Kmart, Target, Radio Shack, Walgreens, Rite Aid stores, Family Dollar and Dollar General. You can also buy minutes online.

A Safelink free phone comes with three free plans, and you can buy addon’s for plans with more airtime. Here is a snapshot of the free plans:

  Free Monthly Minutes Included in Plan Unused Minutes Carryover Each Month Text Messages Free International Long Distance Voicemail

Caller ID

Call Waiting
Plan 1 68 in all states (80 in MA) Yes 1,000 Yes Yes
Plan 2 125 Yes 1,000 No Yes
Plan 3 250 No** 1,000 No Yes

Note: Do not go over your 1,000 minutes allowance. If you do, you’ll be deducted voice minutes. With the 68 minutes plan your message deduction rate will be (18.5 SMS /min), for the 125 minutes plan (10 SMS/min) and for the 250 minutes plan (5 SMS/min).

Now, while the free plan limits you to 250 minutes per month, you can get more. We’ve thoroughly covered this subject on our page, Safelink Wireless/Tracfone Minutes. And, you’ll be able to get some VERY GOOD deals with Tracfone promo code.

There are many detractors of this company on the web, calling it the “Safelink Wireless Scam,” but since they are the original wireless company participating in the Lifeline program, they are simply taking the heat for those against this public assistance program. It’s a bonafide Lifeline service vendor and they can assist you if you are in need. Call Safelink Wireless Customer Service today, if you live in one of the states they serve.

Compare Safelink Wireless with Other Lifeline Companies in Your State

There are many other free phone service providers you your state, Reachout Wireless is just one. In every state there are many options, often over a dozen companies to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To compare plans, begin with our state-by-state free phone service page and click on your state to see what’s available.

Contact Safelink Wireless:
9700 N.W. 112th Avenue
Miami, FL 33178
For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
For Technical Support ONLY: 1-800-378-1684

Further Reading on Safelink Wireless

Exposing the Washington Times unfair attack on the free government cell phone program - Washington Times reporter Luke Rosiak’s recent article attacked Lifeline, the free government cell phone program, with inaccurate accusations.
Top 10 deals in free government cell phones - Most people think free is free and that's as good as it gets. But when it comes to free government cell phones, some free plans are better than others.
Great news for America’s poor: Price wars hit the free government cell phone market - Safelink Wireless and Assurance Wireless, the two biggest names in the free government cell phone business, attempt to attract more customers by offering bonus minutes and texts to new customers.
How many free government cell phones are out there? Who are the biggest providers? - How many free government cell phones are out there? Ten million, twenty million? Who are the biggest Lifeline phone providers?
Free government cell phone companies boosting number of free talk minutes and free texts
- Good news for consumers! Top Lifeline phone companies are now attempting to lure in more customers with more free talk and more free texts.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.


  1. Nancy Davis says

    most of my contacts is family,and doctors appointments been had this government free phone a long time can’t afford a new one,how can i get a better free government phone at no cost.

  2. John Lazzari says

    In late June 2015 I applied via internet for the free cellphone via Safelink. Shortly after that I received from Safelink a letter asking me to send in a copy of my Income statement from Social Security and I did so. We have never heard anything since then and am wondering what I need to do. I am also a Disabled Veteran.

    Please let me know.

    Thank you.

  3. sue gentry says

    My income is 600.00 per month. I have food stamp assistance and can no longer afford my cell phone bill. I wanted to see if I qualify for a free phone. please respond if I am able to get one.

  4. Linda says

    I’ve heard that a household can get more than one free phone. Is this true? If so, how do I apply for an additional phone for another family member?

  5. Lucy Kazalee says

    I’ve been researching different websites trying to familiarize myself with the free mobile services available. Due to some unexpected health issues I’m currently unable to work. A friend let me know that the government offered this free to qualified people. And your website has been very helpful. Thank you so much! But I have to say I was shocked at some of the comments people actually send you! I was so thankful and couldn’t believe that free mobile service was even available! And to see so many people complaining about something free just was so unbelievable! You people that update this site must be saints! Lol! People never seem to stop wanting more more more!

  6. Abdullah FNU says

    Dear sir or madam, I came new from Afghanistan I am refugee in Durham NC.
    I need to apply for the free phone program. Thx

  7. Louise Bell says

    I have sent in the my proof to get a phone. I have not received a phone. you gave me a id. 8272070. would you let me know what the holdup is . Thank you Louise Bell.

  8. steve smith says

    I have been trying to get this stupid safelink phone you sent me to work.. I have spent a week trying toactivate and make falls from this phone for a week.. I spent two hours on and off hold nothing was accomplished.

  9. susan gatewood says

    Who and how do I notify someone when i no longer qualify for public assistance? Case is being closed….so I do not qualify for the free phone any longer.

  10. kathy jones says

    My safelink phone I have had for a little while and today it’s sayingUnregistered SIM , I don’t understand ….what do I need to do?

  11. Bill Harnage says

    Not a reliable phone. Constantly getting message “Emergency Calls Only”, even at home. Also getting a lot of messages from people I don’t know that I have to spend time deleting. If I accidentally view one I am charged a minute of air time. I’ll be looking for another phone service.

  12. Lisa L says

    The worst company ever! 2 months are out of my life))) Was constantly on the phone with Safelink. Every day get different information. Service is listed as active, but still haven’t received any phone from them. Do not use this horrible company!

  13. Marcia D Lambert says

    I have tried repeatedly to apply for a phone through Safelink for 3 yrs. Unsuccessfully, mI might add! this last time i applied in June. submitted my proof along w the required piece of paper AND wrote my enrollment number on my proof….. Nothing! Two wks later I recieved the same letter, wanting proof AGAIN and sent it back AGAIN w my enrollment number once again…… 2months later i am still waiting w/o any explanation but my application is pending!!! this is aggrivating!! what do I need to do to get a REAL person on the customer service line? Why can’t my app EVER be processed in a timely manner?
    And NOW, when I try & post a comment, this thing is SO stupid, it tells me it is a duplicate comment & wont post it! IT IS NOT!!!i am losing ALL patience w SAFELINK the longer I wait on satisfaction from them.

  14. Linda Wilson says

    I need to upgrade my phone, I have the small one, I have text but can’t use it, I have trouble with my hands , and the phone is so small I can’t text

    • says

      It looks like they may have changed their phone number. We’ve updated the page, but here is the info:

      For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
      For Technical Support ONLY: 1-800-378-1684

  15. becky carter says

    i have reduced medical thru coventryone. is that the same as medicaid? or will it help me qualify for a phone? on the income i have questions. do i have to include my husband’s income? we have a rental house but do not make much profit from it, after taxes, insurance and repairs. someone can call me at 712-210-****

  16. Carole Allen says

    I’ve heard many good things about safelink. Please help me to be able to receive my phone. I appied before and I was approved. But I never got it.

  17. DENISE RUDDY says

    I would like to know how much money is considered low income, also I don’t have any gov. help but I don,t have a car and I do have a disabled led I had a hip replaced and when I went home I fell and broke my femur and they had to wire my bone and one of the wires is growing into my bone causing extreme pain in my back down to my knee. I do take Cabarrus transportation for my DR . appointments thank you for reading and I hope you can answer this question

  18. paula says

    Please READ before you post your comment. It is unbelievable the questions asked here when it is clearly stated over and over that this sight is not affiliated with the individual phone service providers. This site gathered all the necessary information in one place so you can make an informed decision regarding which service provider to choose. They CAN NOT ANSWER your questions about your service, minutes or any other problems you have with YOUR service provider. Direct your questions where they can be answered. Asking how you get a phone or can you help me get a phone is completely covered on this site. It’s like asking for a glass of milk when it’s sitting right in front of you. I do not have anything to do with this site. I am just simply trying to choose a service provider and had to get this off my chest. Take a little time and inform yourself so everyone’s time is spent productively.

    • says

      Thank you for that Paula. And, this is after we simply delete most of the question that simply say, “How I get phone?” In addition, we delete dozens of comments a day that have the commenter’s personal information: phone number, address, SS#, etc. Please everyone, these are public comments.

  19. Satoshi Nakamoto says


    I qualify for a safelink phone. Any Idea if I can bring my current Tracfone into the Safelink program?

    Not finding any answers on Google!

  20. Elsa Navejas says

    I received a flyer for the second time asking for proof of my program or incmoe and just want to follow up to make sure you received the first one I mailed out to you because the voucher number is is the number again.
    Do I need to complete another one?
    Thank you,
    Elsa Navejas

  21. Jack says

    My local phone co. offers lifeline assistance for a landline(not sure if it’s free). Is one allowed landline assistance(local phone co.)…and a lifeline cell phone via Safelink, or do I have to go with one or the other? I’m in Kentucky.

  22. Heidi Leibrook says

    Have had my Motorola trac phone for some time now and it’s been great. Showing signs of wear and tear and I need to get another one. How do I do that thru safelinkwireless?

  23. Maxine McKinstry says

    I received a letter from you say you want Id that I don’t have to receive and keep my phone I receive social security and medicare not medicaid

  24. Michael Patrick Melvin says

    I am in need of a phone due to the fact I have no ability to contact employers about job oopenings. CAs well I can get friebds to transport t work. I just need an opportunitybto show mymdoo

  25. daniel varney says

    APPLED THR U A SAFE LINK REP HE SENT A COPY OF FOOD STAMP CARD HAVE NOT HEARE OR RECEIVED ANY THING NO PHONE NOTHING THAT WAS A WEEK AGO ,DANIEL VAR EY HC ** box **** digress ** ***** 304-752_**** please reply how long does it take the REP said I w as approved and should have received phone by this,Mon or Tuesday.

  26. daniel varney says

    Was approved for a phone ,have not received it. A safe link rep sign ed me up and said I was approved have yet to receive it . Mailing add is ****** e-mail is ***** this was last thru . Again my name is Daniel b Carney please respond tks

  27. Tammy Wheeler says

    We had this problem too. We kept calling several times to get our minutes back. They had us put in all kinds of #’s in our phone & said it would b there about 3rd of the month. That was about 3 years ago. STILL NO MINUTES! We gave up.

  28. GG says

    Why have you stopped giving US Veterans free phones? You offered it at the VA clinics with 500 free minutes a month for 5 months, then 250 minutes going forward. This was not explained to me that you could stop the promo at any time. I feel as though this was a scam and I want to know why it was done.

  29. Robert B. Martinez says

    Hello, my safelink number is 505-310-**** I just received my replacement phone at the end of july and I have not received my minutes in august nobody seems to know what to do, my d.o.b. is 12/28/68 please fix it I am a vet and I need the phone for doctors appointments and interviews. again no minutes have been added to my new replacement phone telephone # 505-310-3867 and I need them, nobody seems to be able to help. this is the one chance I got today to fix the problem of not being granted my august minutes because I have no other phone or computer access but once in a great amount of time, because it is so difficult to get a American speaking person to help in technical I have not received my minutes for August and I greatly need them. I is soo difficult to get any help with these phones because nobody seems to know what they are doing, Help please.

    Thank you,

    Martinez, Robert B.

  30. Guangchao Zhou says

    I applied online. it did not give an option to choose plan 1. It only offered 350 min plan with no carry over. How can chose plan 1. I live in NYC.

  31. Michael Dameron says

    wife and I have safelink phones. Applied for them at Walmart about 6 months ago. We don’t have any of the programs listed on this page. I am retired USAF and receive social security. Wife is disabled and receives social security. Are we qualified or not. If you can’t answer question, please give me a phone number or email address for a real person to discuss the criteria.

    • says

      If you aren’t on the programs listed above, or qualify based upon low income for your state, then no, you are not eligible.

  32. Janice SImmons says

    My son has a mental illness and is unable to work full time and makes below the poverty line…He lives with us. Does he qualify for a free phone? He is not on a government plan at the moment….

    • Renee Jaramillo says

      I had a lifeline link phone with this company before but in a different state. I no longer have the phone though it in vegas. Is there anyway i can Get a New phone here in hawaii now that i live here in hon. Judah

  33. linda gibbs says

    I received a cell phone however, it has stopped working the number I was given belonged to someone that person had it turned off . Someone called the phone asking for the person I told them that person did not live here even though they were told it was the person’s number, needless the next day my phone was off

  34. thomas s boyd says

    Twice I have faxed a copy of my LINK card, and the status does not reflect this. It has been a month since applying, and another seems likely before I receive a phone. Employment and social losses have occurred as a result, and I could sure use a phone. I have not heard from Safelink in any form, incl. the SASE site indicated I should have received two weeks ago. Can anything be done to expedite this process?

  35. myrna says

    You can’t reach technical, you can’t email, you can’t reach customer service.
    I’ll bet I can reach the Consumer Protection Agency.

  36. cecil casto says

    I had safelink wireless and I replaced the phone with a new tracfone and lost my free phone and minutes until now ihave tried to get my phone back but I was always was told I had a free phone I still qualify

  37. K.H. Nielsen says

    Safelink does not work in Blaine, WA due to its proximity to the Canadian border. I requested (online) the lower minute “Calling to Canada” plan, hoping I could then use THAT to call in the black-out area. They never changed the plan. It is IMPOSSIBLE to get through to an operator to ask a more involved question. I spent hours going through their webpage and their automated phone lines and still was not able to resolve my issue. The phone is fairly useless, therefore. But Safelink is still getting paid by our government and its hard-working taxpayers.

    I finally gave up trying to contact Safelink by phone or internet. I wrote them a letter stating that I wished to cancel my service, but they did NOT cancel it. Two months went by and postcards kept coming from Safelink stating that I need to use my phone once a month to continue service.

    I contacted the FCC and filed a complaint. I believe that Safelink, by not being accessible and not following through on the “use once a month” rule, is committing fraud. I filed the report on the online FCC site……and surprise! Within a couple of days I got a phone call from a Safelink representative acknowledging that my account was cancelled. It took a call from the FCC to get them to respond! Multiply my experience by the thousands and thousands of other people receiving services….or NOT receiving services as the case may be? There is definitely too much room in this wonderful and much needed program for greedy companies to take advantage of both the taxpayers and the Lifeline customers.

    In addition, the Safelink representative said that there was a way to get through to a representative at Safelink. “How?” I asked her. “Well, you just have to push the right combination of buttons,” she replied. “What combination is that?” I asked her. “Uhhh….I don’t know,” she hedged.

    As citizens and consumers, we need to let the FCC and our government know about the difficulties we are experiencing with the different Lifeline programs. Stand up and fight for the services our government has most generously provided for us and is PAYING for.

  38. in the know says

    so what do you do with all the recordings and manuscripts of activity on our phone? can i request a copy of all my activity on my phone? why else would you provide everyone with free cell phones? for decades all the government wants is to take take take and money money money. all of a sudden we feel in the giving spirit? look i dont mind i have nothing to hide and its your perogative and also im knowingly and gratefully accepting your services. however we have rights to request all personal documents and i would greatly appreciate if someon ecould contact me via email and direct me on how to receive these per personal files. thank you so much and god bless our nations forefathers.

  39. Araceli juarez says

    I have a cell phone from you but it’s been almost a month that I don’t have service can you check and let me know what I need to do. Thanks

  40. TINA SMYTH says


  41. kelly says

    ive been with you all for four years and never had trouble until these last five months trying to get minutes on my phone is like pulling teeth you all said you needed my proof i have sent it twice and im still waiting where are my minutes? can someone please help me in this company!!

  42. Hansa Amin says

    I am 75 and have applied last month for safelink freeGovernment Cell phone and yet I have not heard / received anything from the company.Doesn’t this company believe in courtsey call to its customers? My husband had such phone from Assurance but he discarded it last year since the model was so disgusting that he threw it off and is without for nearly 15 months.His number was 978-305-****. Is it for this reason that my application hasn’t been attended? Let me assure that this will be the only phone between us. We do not have any free/ otherwise any phone with us.

      • Karen Tocher says

        Sounds good? Good luck? she does not need luck, she was clearly reaching out for help navigating the system and you failed to respond appropriately

        • says

          Everything needed to get a phone in every state from multiple companies is on this site in clear, easy to understand instructions. Every free hundred times we see a version of the question, “I want a phone” or “How do I get a phone” we can’t help but reply in a lighthearted fashion, rather than once again tell someone to read the page they are on.


    I lost my Safelink phone some time ago. I called to get a replacement one, and they are asking for the Telephone Number. I don’t remember it. All I have is my Customer Number. How can you help me get a new unit if I don’t remember the phone number? It should show up when I give my personal information and/or the Customer Number. Do I have to purchase a new unit? It doesn’t make any sense.

    • says

      It doesn’t make any sense to us either, but there’s nothing we can do to help since we are not associated with any cell phone company. Sorry.

  44. Sharon Dotson says

    I have made many calls and I was either told my phone didn’t come from there, or auto. Service stops? I have the box, serial number etc. I have had trouble with phone stopping(sticking in place) have to reset by taking battery out? It will not let me do correct spelling, or how I want to spell (and it is not because of misspelling).I am on disability and appreciate having the phone on when I go anywhere. I text because my daughter says it uses less minutes and I always have some minutes left over monthly. I have had to call road service a couple of times. I do wish it was more in date, my daughter uses a phone she has to look up coupons etc. at a store ,it really saves money. I am thankful though for what I have if it can get fixed. I have been away to Doctors and it wouldn’t work. Thank You for your time I hope I can get help with this. Sharon
    Sharon Dotson

    • Christina says

      Try going to add airtime on your phone and when it asks for the airtime pin just enter 555 & answer no to the question do you have a promo code. That should force any minutes available to you onto your phone.

  45. crystal says

    my phone was turned off the night before the 1st, I turned it on this morning at 7am but my minutes didn’t show up. I have plan 3 and I was wondering how do I get my 250 minutes to show up today?

  46. Earlene says

    I am looking for a flip phone, which companies have flip phones. I do not need anything fancy, just a phone to have when I am outside of the house or in my car for emergencies

  47. Matthew says

    I’d like to check on my application . My ex-wife and I lost our phone. I would like another, please.

  48. Mike Carr says

    I washed my phone and have been trying to call you guys to get another one. But I cant seem to get a call in to a human. Please Help!

  49. Mike Pontius says

    I’ve received my new phone and activated it. I have a question regarding the number. When I try to call the phone from my land line, I have to enter 1 and the area code. Is there some way I can localize this so those who call me from nearby will not have to use the 1 and area code?

  50. stella west says

    sent in paper work about a month ago.just wanted to see how long it takes before you find out if i qualify

    • says

      That seems to be too long. Wish we could help but you have to contact Safelink.

  51. Sharon Riddle says

    I am interested in learning about the government subsidized cell phone program. I live in I live in Illinois and meet the qualifications. I wanted to know if I can keep my current phone number and the quality of the reception.

  52. Steven Holland says

    I’ve fallen on hard times and a phone would greatly be appreciated as it would be of help in finding a job.

    Thank you for your consideration
    Steven Holland

  53. bonnie laplant says


  54. harold ayers says

    i have been waiting over 2 months and no phone or answer i have sent all paper work as you wanted still no response from you i have talked to people who are still waiting after 4 months why

  55. Zoann Smith says

    I have been holding for over 45 minutes to take to a representatives it’s about some document they want me to mail in. Obama didn’t state that i his speech, about these documents you all stated is there a CORPORATION OFFICE I CAN REACH ASAP THANKYOU

  56. Amy says

    I have no one living within my house who has a safe link cell phone. Living with acute liver disease, why can’t I apply? Amy Springer **** Westminster street apartment one.

  57. Sharon Ashworth says

    I applied for your free cell phone and have not received the envelop for the information in order to get the free cell phone. HOW COME????????????

    • says

      Not sure what medacad is but if you are on Medicaid, you qualify for a free phone. CLICK HERE to begin with a list of providers for your state.

      To learn about broadband internet for under $10 a month, CLICK HERE.

  58. tiffany cottrell says

    I need this phone so i can make sure important poeple such as family and doctors can get ahold of me.

  59. evelyn says

    I have two kids, teens with autism, who get SSI. Would it be possible for them to get a phone each?

  60. Sandra says

    I tried to get a safe link phone but they said I applied to another co. and I didn’t now they say I have to wait til. July to reply for safe link is not fair

  61. sharon snipes says

    Today I called to activate my phone with safelink and was told it was already activated. So I asked if I could keep my number from my assurance phone and was told they had to deactivate my safelink phone so they could get in touch with assurance so I could keep my assurance number, and when my assurance number was turn off, then I could try to make a phone call. I tried to make a phone call and was told my phone was deactivated. I have tried many time and couldn’t get a person. Now both phones are turn off. I need customer service to email me with a number that I can speak with a live person.

  62. denise perry says

    I submitted a application in Nov 2014 with a Salvation Army logo on it and never got it.
    I am unemployed, and because of medical condition I need one.
    The address was ****** Street Northwest, Washington D C 20001-2782
    Denise L Perry

    So can you send two application forms to me with a self addressed stamp envelope..


    • says

      We’re sorry, but we cannot send applications as we are not a phone company. You will need to contact Safelink.

    • says

      You need to contact your provider (Safelink?) to ask them for the PUK. Have the serial# of your phone ready.

  63. carolsusan angel says

    Somebody stole my safe link phone my number for the phone is 706347**** can I please get a replacement phone and please cut the service off of this phone

  64. Stephanie Bruni says

    I put my app. in several days ago, I have been awaiting for the envelope so I can mail in my proof of income. I have yet to hear anything so I can get closer to being able to get a phone. I am disabled and have been since 2007. I only have an income of 832.00 a month. How long will it be before I know if I’m eligible for a phone?

  65. Mark Rushing says

    Recently, on Thursday May 7th, I accidently lost my Samsung cell pocket phone on a city bus. It must have slipped out of my pocket that day. I was very satisfied with it for over 5 years. Now, I’m very worried that I wont be able to stay in touch with my family because of what happened. What do I do? I’ m physically disabled in a wheelchair . I don’t have a landline at all. Most of my SSI (85%) goes to my rent. That leaves me with $85 dollars per month. I never had to pay monthly service for cell phones at all. Could you please help me?? I cannot get a part time job to help pay bills and expenses. Please help me.

  66. Dianne Sullivan says

    I have a Safe Link phone # 941 225 ****. My phone has been misplaced for months I couldn’t find it anywhere. It just showed up after my 12 year old cleaned her room!!! Is there any way to receive my missed out minutes. If not I understand but I was hoping. Please Advise.

    Dianne Sullivan

  67. Betty Russell Carter says

    I lost my phone and I’m having a hard time getting a number then your telemarketer acted as though she didn’t care can someone help me find this number so I can get replacement phone thank you in advance

  68. kelly bossie says

    I have three children and am in dire need of a cell phone. Thank you for your time. I had one last year 2014 but won’t renew my phone at this time. Could I please get another phone

  69. brittany says

    Hi,my name is Brittany Davis.How can i get another safelink phone because my year is done gone on my phone..My year was Jan 1,2015 on my safelink phone.I been trying to get a new safelink but they say i can’t over the internet.

    • says

      We don’t know why they would say you cannot get one over the internet. You can try another company.

  70. mary haithcock says

    my cell phone charger sometime does not work when i plug it in to charge i have to kinda move it till it ctonnects so it will charge is it the charger going bad or what? help!!!!!!!!!!!!!!!!!!thank you for your help.

  71. Elaine Rainbolt says

    I have a assurance phone that runs on Sprint but I can’t get signal at my house. It always cuts my phone calls. How do I get a different service and change phone

  72. Ullesis Howard says

    I have a safe link wireless phone and the minutes are no being reloaded to the phone monthly should I reapply for another phone?

  73. Iraida says

    I have not been able to get my minutes on account my phone is damaged. I have charged it, it does not turn on. I am inquiring about how to get another one since the current phone is so old & one of the first that was out. I have been trying to call in numerous times and your automated systems is horrible. My Safelink # is 786-953-****. Please advise of what I need to do or if another phone can get sent out.

    Best regards,

    Iraida ******

  74. KEITH says


  75. Sandra says

    Hello I am the same Sandra who commented below. My phone service was cut off this month without warning, and SafeLink/Lifeline/whomever did not contact me to tell me that it was time for my annual recertification which is why I am only guessing that that’s the reason I haven’t gotten my minutes this month. I believe that is against the law will somebody please help? I have a lot of health issues, and I need minutes so that I can make doctors appointments this is very urgent somebody please get back with me please!!!

  76. Sandra says

    Hi my phone number is: 682203****
    I I am in the same boat as Allen Williams. I am a low income individuals on food stamps/Medicaid, what have been cut off without warning. I CANT CALL anybody not to customer service or anyone else! someone please help? Will somebody please help me? Please? Where are my minutes at???I have gone to the TracFone website, and tried to use their chat feature–because I can’t call the customer service–and that link of course does not work so I cannot speak to a live agent. I need somebody to help me please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do I need to re-certify or what? Help!!

  77. allen williams says

    my cell number is 478-299-**** I have not received my minutes since February I am on food stamps and should get 250 minutes but have not PLEASE add my minutes nothing has changed and all information is still correct
    cannot seem to connect to any department that will tespond can anybody do anything ?

    • says

      There is no reason you cannot get a phone. You qualify, unless someone else at your address already has a Lifeline phone.

  78. Victoria Jackson says

    If all possible I would like to change my plan from 125 minutes to the 250 minute plan if I can.

  79. tammy oconner says

    my mom has a safelink phone but its about six years old it has quit working and she lives along I was wondering if she could get a replace ment incase she had emercery so could call 911

  80. nandi sankofa says

    on march 31, 2015 the 250 mins. was loaded at 11:50 and took 11 mins. from the 250. It’s suppose to load after midnight. The folk that control these government phones treat the poor however they choose. There is no one can be called concerning their illegal practices. It’s sad My complaints may never be seen.

    • Toni Lyn says

      I received a LG306G Tracphone for my birthday, December 16, 2014…
      The saddest part of that is, I have not had service since….
      It is now April 2015 and I have to make another call to customer service….
      I was told that I could not keep my phone number, although, pitch says I can…
      I had to get a new sim card programmed with my number…I had to use a temporary number until I received this Sim card in via FedEx…i was being chatged .30 per text, although 1000 text free per month.
      well, being the holiday season, it was December 29th when I received the card…I had to call to activate…why was this not done before card was sent…I had no way of activating card til neighbor returned home an et me use their land line…so, I got that issue fixed, January 2, 2015 my service was canceled because computer indicted I had two services…ah, my temporary number for two weeks, go me canceled…by this time, my paitence, non existent…phone gift giver was not happy with having spent the money and me not using the phone, so gift giver called….got me 250 minutes..and still got charged for text…so 250 minutes did not last long…and yes, it is after first and I did not received the 250 minutes…
      Really, I was upset in December, and still having issues with service five months later, April…
      People I know are getting 500 minutes and I can’t evenget one…


      • Peggy says

        If you are talking about Safe Link…..THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. They can’t even transfer a phone # without deleting your mins and then telling me I need to purchase mins because I used them all! This happened again when a replacement was sent and is not even the tip of the iceberg of problems. Their customer service has no clue what is going on with anything..There is no way to speak to someone in the US and it costs mins to call their “corporate customer service”, most of them being nasty and not knowing much more that the 611 reps. They give me complimentary mins for all the aggregation they have put me through but end up using them up when I have to call with a problem!! I just received another 600 mins free but replacement phone is not working right can’t load music and at this point just looking to find another carrier. I would never recommend this company to my worst enemy! If thinking about buying tracfone or safe link, think very hard because if you need customer service your in for a fight, This has been going on for 4 months now, just 1 problem after another.

  81. robin schabo says

    hi, I am interested into getting a free phone. I get food stamps for me and my family every month and I live in Jonesville nc. will I get good service here and in other towns around me?

  82. Katherine Cole says

    I applied for free cell phone through Safelink on March 11. The email says ‘Pending’. Tried to send required info but it was returned marked undeliverable. Haven’t received any other reply. I tried to reapply but it says I’m already in the system. Can anyone tell me what I need to do?

    • Peggy says

      I recommend you call another company and tell them that your problem, tell them you would like service with them and see if they can get it straightened out for you . Hopefully they can. I am trying to find another company myself right now because I have had nothing but problems since Dec. and have had enough with their customer service! You cannot talk to anyone in the US and between their system being so slow and the heavy accents of the reps it takes forever on the phone. They end up giving you answers for things you didn’t ask about and never do answer the questions you did ask. WORST COMPANY I HAVE EVER DEALT WITH!!! I had read something within this website (trying to locate it again) that says a new company can do this for you without a new application, even though they don’t tell you this. Search around on google to see if there are search words that would bring you back to this site but to a page that will give you this info. I’m sorry I didn’t save it because now I have to waste the time to try and find it again. If I do I will post it to your comment. GOOD LUCK

  83. susan butcher says

    I would like to get my mom into the Safelink free phone program when she gets on medicaid. What choices of phones would I have and which would you recommend that easy to operate and has larger buttons to press. She has dementia so it’s a challenge. Thank you.

  84. Penny surrett says

    I’m recently homeless but don’t receive state assistance I live in nashville tennessee an need a phone

  85. Linda wahl says

    My mother is 86 years old she stays at hunter hill nursing home in rocky mount north Carolina some one stole her phone how does she get another one her phone number is 252-885-****.
    Is there anyway to ping or locate the phone

  86. Michelle Maria Warne says

    I do NOT have a Safelink landline anymore. That is why I need a cell phone. I am 71 years old and no one lives with me except my dog and cats.

  87. John Linke says

    Hello, I have a safe link phone and for the past 2 or 3 months I did not receive my 250 min. and this month I didn’t get any and now I might run out soon and tried to put in code 555 and it said I had no updates please contact me back with info.

  88. lora taylor says

    My old safe link broke nd now I dnt know what happen to I’m interested in getting another one because I neep a phone in my house hold.

  89. suzanne Nichols says

    i am trying to get a user manual and or instruction sheet, as I don’t know how to use this safe link phone.

  90. Donna Davis [enrollment ID 4926674] says

    I got safelink while in Michigan but have since had to move to Ohio. staying with my daughter while I got over a bad fall. I am now able to move to Arlington Manor, a HUD apartment complex, in Arlington, Ohio. Do I have to completely reapply since doing the recertifcation wouldn’t accept my Ohio info? Can I get a bigger phone, this one is very small for an old lady of 80 to use?

  91. David Fountain says

    I had a bout with my heart couldn’t get a hold of 911 in the campground where we were staying. Drove myself to the hospital. I lost my phone in the process had 1600 mins. on my phone from the rollover program. The phone was replaced but they would not give me my minutes back and can celled my rollover program. But now give me 125 mins a month now. and said the rollover plan no longer was offered. This is such a scam if ever I saw one. Very unimpressed people getting rich on the backs of the less

  92. Linda Mattix says

    Safelink has become useless. Calling customer service is a joke. You only get a computer no matter what button you push. My charger went bad and after trying for 2 days to contact them via their several phone numbers I sent an email. I received a response 2 days later telling me my one year warranty was expired and I would have to buy a charger. Exactly how does a warranty expire on a free phone? Currently looking for a new provider!

  93. Joyce Pejakovich says

    My phone was stolen when I was in Illinois visiting family. A police report was made. I need a new one. I hope that you can help me. Thanks Joyce.

  94. jeffrey beasley says

    I have lost my phone and need to see if I can get a replacement. Also if u have any phones with big buttons because my eyesight is poor

  95. Steve says

    *For those of you who have not a GSM
    but a CDMA phone model*

    Your also able to bring a CDMA phone to
    Reachout Wireless. –

    Via Reachout’s FAQ-

    “” You are also able to use a different phone model with Reachout Wireless™ service. There are restrictions on the type of phone you can use. Phones must be a CDMA type phones. These phones are very common and inexpensive. They are available at almost all retail wireless locations in your area. Inform the retailer that you would like to purchase a CDMA phone and that you DO NOT want it activated. Inform the retailer that you have active service, and would like to purchase just the phone equipment. You may contact us online or over the phone prior to purchase to verify if the phone equipment is compatible. You may also choose to purchase a compatible phone from us. ReachOut Wireless™ provides phones starting from as low as $15 up to $189, depending on the make and model you desire (including shipping). “”

    The hot deals offered to our existing customers are the best in the market. Visit our Upgrade Phone page at-

    for more information.

    So there you have it, BYOP to at least TWO Lifeline service providers.
    GSM and CDMA phone models…

    Thanks, Steve

  96. Kathy Stevens says

    I require you’re help! My zip code recently changed…It was “97006” it is now “97003”! I can not sign up for the FREE cell phone as “97003” is not recognized in your system. I tried my old zip code but it auto changes it based on what information is at the post office in Oregon.

    Please advise. I am scheduled for surgery on Monday Feb. 23rd and am without a phone at this time…



    • Kathy Stevens says

      Hello…I have not received a response. Do you have any recommendations as to what I should or could do to receive a free government endorsed cell phone? I am qualified. I Know how to get one. I have taken all the steps to get one. This Zip Code question is a pertinent, as my previous zip code 97006 qualified. The new zip code (97003) is not recognized in any state for this program. The Post Office is a government based facility is it not?

      Please advise,

      Kathryn Stevens

  97. lawonha baisden says

    my mom does qualify for a government phone in ohio but we are looking for something out there like jitterbug with big numbers older people can not see those small buttons or screens with cataracs and glacomma I do not know why they do not come out with a phone government paid that help the older people who can not see advise maybe I am overlooking this government paid phone and if it is not out there can you tell me if there is a flip flop phone out there for government paid

    • Steve says

      @ lawonha baisden Hello,

      Yes I agree at least one carrier with at least one phone model of Big Buttons, Amplified Sound, Personal Emergency Response System should be offered in each state that Lifeline service providers supports.
      “This should of been a requirement of the FCC with the largest providers of LLSP in each state, just for the volume of subsidies received, I’m sure they are not in business to break even but profit through this program”.Where these phones would cost them to much profit money, for them to offer.

      These phones offered for free that you get hardly cost $40.00 new and they are not new but, bought in bulk recycled phones
      that are closer to $1.- $2.for them at bulk prices. Then they turn
      that $. little investment X 50,000 to 100,000 or more (maybe 10X more) in customers and at the (Ex: 250 Talk Minutes + 250 Text Messages = $9.99 charged to the government).
      So if my Math serves me right for a single applicant at $9.99 X 12 months = $119.88 then multiply that times 50,000 applicants = $5,994,000.00. Again say 100,000 applicants = $11,988,000.00. So they have employees a building and cell service they in turn have to pay out of this. So say the large company $11,988,000.00 – $2,000,000.00 = $9,988,000.00 (Remember might be 10X this amount).Then think about the up sales of minutes and phone model offered to Lifeline customers, of which say 1 in 5 participate, along with Federal, State, County and City subsidy, tax breaks, along with all the loop holes this Government allows.
      I feel like every $100. in subsidies $90. is pocketed by them.

      March of 2009, 8 million government phones were in circulation so what’s this now 6 years later in 2015. November 2013, $2.1 billion US dollars that had been spent in this year on the Lifeline Program. Is it even written in the FCC rules that indicates you have to be a legal resident of the United States to qualify? Private carrier companies that were partnering up with Lifeline are now making profits in the millions off a program that was designed to help the poor have a second chance in life and was funded by the middle-class Americans who are not only paying for their own phone plans but also for the phone plans of the poor in addition to profiting the rich. Who is winning here? It seems that although it is benefiting millions of American households in the United States today, it is also making billionaires even richer.

      It is as though we have regressed back into the days of Kings and Queens and the middle-class is paying taxes to line the pockets of the extremely financially advantaged Royal class. There is no free in the US cause someone is always paying and when money changes hands the one’s with the biggest hands get the most. The US people should not want a minimum wage but a maximum limit to the excess the rich have and keep. The rich siphons off money of the US’s economy and hoards it not putting it back in to jobs, circulation and inter-structure. Yet the majority of us are living pay check to pay check.

      lawonha baisden there’s two routes you can take to help your mother.

      It all starts with going here –

      Work down the list going to each Lifeline provider website and read what they offer in a phone upgrade and how much it will cost. Remember to make sure to note if their service is GSM or
      CDMA, in the U.S., Sprint, Verizon and U.S. Cellular use CDMA. AT&T and T-Mobile use GSM.
      These are the big 5 where all wireless signals come from, no matter where down the line you eventually go with for their service, it will come through one of these major network towers.

      GSM- It’s much easier to swap phones on GSM networks, because GSM carriers put customer information on a removable SIM card. Take the card out, put it in a different phone, and the new phone now has your number. GSM networks have simultaneous voice and data. Not all sims cards work in all sims phones, it has to be on the same network as the branded phone or met contract obligations for a sim unlock ,unless it was sold unlock from the start. Frequencies and bands have to match also.

      CDMA- carriers use network-based white lists to verify their subscribers. That means you can only switch phones with your carrier’s permission, and a carrier doesn’t have to accept any particular phone onto its network. CDMA networks “EV-DO” or “Evolution Data Optimized”) also, generally, can’t make voice calls and transmit data at the same time.

      The CDMA vs. GSM gap will close eventually as everyone moves to 4G LTE, but that doesn’t mean everyone’s phones will be compatible. LTE, or “Long Term Evolution,” is the new globally accepted 4G wireless standard. All of the U.S. carriers are turning it on.

      Many Sprint and Verizon phones now have SIM cards, but that isn’t because of CDMA. The SIM cards are generally there for Sprint’s and Verizon’s 4G LTE networks, because the LTE standard also uses SIM cards. The phones may also have SIM slots to support foreign GSM networks as “world phones.” But those carriers still use CDMA to authenticate their phones on their own home networks. Remembering in the US CDMA carriers use network-based white lists to verify their subscribers.

      The problem is, they’re turning it on in different frequency bands, with different 3G backup systems, and even, in the case of the new Sprint Spark network, using an LTE variant (TD-LTE) that
      doesn’t work with any other U.S. carrier’s phones.

      The safest and sure bet is to buy an upgraded phone through one of the providers on your Ohio’s State page. (no question of mismatched) service technologies versa phone radio systems.

      If you can’t find an acceptable phone and your experienced somewhat or willing to use google and read a bunch. You can opt for a new unlocked GSM phone, I only know of Life Wireless offering the bring your own phone to their FCC Lifeline program.
      Life Wireless will send you a free sim card to use their service once you have signed up and been accepted. Again you have to research their service for a proper match of you phone purchase to their service frequencies and bands if your buying it elsewhere than Life Wireless.
      Its bring-your-own-phone policy says:
      Customers may also use their existing unlocked GSM phone by ordering a Life Wireless SIM card. This free SIM card can be inserted into the customer’s handset and activated
      for immediate use.

      I searched hard to find this following information for you and others to use – if you doing the BYOP thing. I believe it to be
      currant and complete but you better ask the LLSP for conformation before you commit to one based on my info.

      Wireless Frequencies and Bands
      850-(5), 1900-(2) MHz – 2G/3G/4G (GPRS/EDGE and UMTS/HSPA/HSPA+)
      700-(12,17), 1900-(2), 1700/2100-(4) MHz – 4G (LTE)
      700-(12) MHz – bought in January 2014 from Verizon, to be used for 4G LTE
      1900-(2) MHz – 2G/3G (GPRS/EDGE, HSPA+ PCS)
      1700/2100-(4) MHz – 3G/4G (HSPA/HSPA+/LTE)
      800-(26) , 1900-(26) MHz – 2G/3G/4G (PCS/EVDO/LTE)
      2500-(41) MHz – 4G (phased out WiMAX, moving to LTE)
      US Cellular
      700-(12), 850-(5), MHz, 1900-(2) MHz – 3G (PCS/EVDO)
      700-(13), 1900-(2) MHz – 3G (EVDO)
      1700/2100-(4) MHz – 4G (LTE) – currently building out coverage

      (#) as (1) = Bands in the above – other numbers = Frequencies

      lawonha baisden I hope this give you some insight and helps you, as well as others.
      See my replies below to other Questions to get a fuller understand of my experiences with Lifeline free phone and service – They start around Dec 3 2014 and come up in dates.
      my name is Steve
      This is my last post here on Safelink portal I’m going over to Life
      Wireless portal.

    • Steve says

      @Peggy, You have to sign up with a provider of
      the Lifeline service from your state, use the links below,
      go to – (& click on your state)
      (using above link make sure you look at wireless not wireline or homephone service providers) if you want cell phone service.

      Check out each service provider for their coverage map and coverage at your address, I would call them or Email them to get a firm understanding of how good the service will be at your address and what major service providers towers they (piggyback) on or through to serve your address, and ask them if they have adopted the FCC project expanding into internet smartphones for the Lifeline program as of now or when will they be. (Most of them will make you use their own phone they supply you with, all set up and ready to use).

      If you check here on by your state and look through the Lifeline service providers offered for your state and go to their home site webpage of each one looking for their FAQ, so you can find information for special needs phones (hearing aid capable/ vision impaired), although some sites are very lacking in any information given – email them instead for answers about your special needs phone.

      You must sign up on their home page and supply the required info. and paperwork (I was required to take a Pic of my food stamp EBT card) and email it to them
      besides filling out the online form within their site.
      Make sure you print or write down your enrollment ID #
      cause that’s required to check on you enrollment status
      or contact them about anything later – Enrollment ID # is more important to them to identify you than your phone #,
      cause phone # comes later when you get the phone. Besides anybody you would call could get your phone #, but only you would know your enrollment ID # to verify yourself to them.

      Fill the form, supply the required info., pick your plan and
      wait for your phone to come.

      The hardest part of it is figuring out all the stuff they don’t say on their websites, like –
      *when your minutes start on what day every month.

      *How’s the service averages (bars on phone) in your neighborhood. (ck your neighbors to see if they get good cell service and who of the top 4 their service is with).

      *what phone you will get, and if there is an upgrade option. [That they are mostly recycled not new and generally low end phones with cheap components
      and features – dial buttons or screen dial buttons],
      (mine doesn’t have a camera & only 1 1/18″ w x
      1 3/8″ t screen).

      *whose service of the big/top 4 service carriers they contract with to know where its coming to you from,
      (some neighborhoods have dead spots from certain carriers).

      *what their response time is in contacting you back,
      is it an email system or automated phone system or
      they have live phone and chat operators.

      So what I’m saying is research and know before hand to make an educated decision and NOT a post regret.

      I’m Steve and if you look below for my name and the date Feb12-2015 for a reply to Christine Feb 10, 2015 and a reply to Marie December 4, 2014, you will find more information in my answers there.

      I long winded but, I just hate to halve info. something to somebody when I answer.
      I hope this helps you Peggy and others too,

  98. Christine says

    I got my Safelink Wireless phone on Jan. 16, 2015, but the problem is the phone signal isn’t good in my area. I have tried placing calls and text messages only to have no signal. When I do receive or place a call, the call drops or is badly broken-up that no conversation can take place. I contacted Safelink support online chat on Jan. 28, 2015 and talked with Dan (have all chats saved!) and he told me that he would have a replacement phone sent to me; and he gave me a ticket number, but that ticket number was to my original phone. On Feb. 10, 2015 I contacted several people with online support and eventually calling the 800 tech support number, only to be told that they need me to call them on a separate phone while I’m in my area/at home so that they can trouble-shoot the Safelink tracfone, but I don’t have another phone and I won’t be able to borrow someone’s phone as my neighbors work. My closest relative is in another town, but that won’t be useful to Safelink when the trouble-shoot for the connection in my area. I offered to return the phone so their tech support can do their trouble-shooting, but that wasn’t a possibility (per Diane supposed supervisor). I asked to just have a replacement phone sent and I would return this phone, but again, Diane said that per Safelink that can’t happen until the trouble-shooting takes place. What a nightmare. I truly can’t use this Safelink phone and phone number for resumes to find a job. Absolutely piss poor cell coverage and service.

  99. Donisha Pyatt says

    Hello my name is Donisha Pyatt and I have been patiently waiting for my phone to come in. Today is supposed to be the day. I have sent two verification papers to your office. Please tell me what’s going on? Send feedback in a email.
    Feeling annoyed.

  100. jesse says

    I have apply been approved for the free phone I still have no phone. I been waiting and have contracted Safelink several times and get the run around on the phone which as of today I have not talked to a person.

    • james says

      i been cut off from safelink since 3/05/2015 and its hell to get my phone back on safelink don’t care about no one but safelink I had at time needed to make calls and can’t til i get home or on another landline phone .. thank u safelink for the very very very slow service #deathlink

  101. Donna Sours says

    I have had my gov. phone for almost 3 yrs.. I’ve always received my mins. at the first of the month..and did Not receive any minutes .. OR they may show up later ?

  102. Evonne Harter says

    I have had one of your Alcatel phones for about 6weeks now and it is very handy to use. I have had no issues at all until today when it wouldn’t work and says I have an unregistered SIM card. How can this just happen all of a sudden? How do I fix this issue?

  103. Lois Helton says

    I have apply been approved as of today I still have no phone. I been waiting since Oct 2014 and have contracted Safelink several times and get the run around on the phone which as of today I have not talked to a person.

  104. Thomas Fasenmyer says

    I have no cellphone. I qualify because I receive food stamps and SSI because my
    Social Security is only 428.88 per month. I an 85 years old. I hope all this is
    enough that you will send me a cellphone.

    Thomas ****
    ***** Rogero Rd,
    Jacksonville, Fla. 32277

  105. belva j davis says

    my phone is broken can not turn on when I call the support I can not do what it wants phone is broken I need a replacement my number is 276 243 **** need my replacement asap!!!!


  106. Darlene Abbott says

    I’ve had family members who have used this service before. I am looking forward using this service myself, and I am in need of a cellular phone. I have read a few comments. One question I would ask is if you get a trac phone can you transfer your contacts ect.?

  107. Marilyn Sullivan says

    I recieved a new trac fone from my family can I trancfer all my suff to the phone i got from my family I do have a tracfone account my phone # is 352-216-**** and my model # is LG420G The S/W Version is LG420GHL_V10f can I use the phone my family go me they do not have a return slip for it Thank You Marilyn

  108. Haydee Goyco says

    Pues yo tambien he tenido problema,,,con safelink! hacen ya 2 semanas que hise un transfer de un phone a otro,,pues me dijeron que me iban a mandar dentro de 3 a 5 dias una sim card new,,para terminar mi transacion’y todavia no he recibido nada. So estoy paralisada en el servicio de los 2 phone ni uno ni el otro que yo compre.,,,no he podido hablar con nadie,,,en persona!! todo es maquinaria y no he podido hacer en atsoluto nada pero nada.

  109. Roberta Kiser says

    I applied and received through assurance wireless my free phone. since then i have moved and cannot get service where i live now. i went to their website and it tells me they dont have service out here but are expanding etc. so i tried to get one through you and it said i already had an account so i couldnt get one, so i assumed the sompanies are connected. is there a way i can transfer to a company that i can get services or do i cancel my services and reapply? thank you and wll await your reply

  110. Donna Wyatt says

    I have a safelink phone my number is 1-931-200-****. It will not charge and therefore I can’t make any phone calls. I need a replacement phone. How do I go about getting one. I have called all the numbers and they tell me to turn my phone on and call back in 15 minutes. If I could do that I would. Thank you. My name and address is below.

    Donna *****
    **** Lantana Road
    Crossville, TN 38572

  111. Evette Goodridge says

    I will like to get a free cellar phone with mins and texting with camera etc., how can I go about it and I hope it is free that way I do not have to pay for it.

  112. Celimary says

    Hey I would like to know if you guys have sent my phone ive been applyed for atleast 2months already and still nothing

  113. John C. Reily says

    I don’t like the free phone as its too small and fragile for me. Can I purchase another Tracfone and switch the sim card ? .. Example – Can I go to Walgreens and buy the Tracfone flip phone for $14.99 and place the SafeLink sim card in it ?

    • John C. Reily says

      I apologize, I just realized this phone is not Tracfone brand but is Alcatel so I believe the answer will surely be no.

  114. linda kinmonth says

    I received a smart phone and used it. I then got a card saying it needed to be activated by making a call out. I called daughter in Texas before I got the notice a few times as well as my granddaughters. I went to use the phone in Jan. and can’t as it says it needs to be activated. It will not let me use it at all and I do not know who to call to get it straightened out.

  115. ceedaja ponder says

    I was just approved and my phone will be delivered in 7 to 10 days i put my home address on the application i put a differentbaddress in the mailing address and ill be leaving from greenbay on wensday cause my baby is being released from hospital…will my phone come to my home address thats on the application or the address in greenbay

  116. Celina Lawhorn says

    I’m interested in the rates for internet for low income families. I’m also a full time college student and both of my children are homebound homeschooled and really need the internet for studying purposes.

    Celina Lawhorn

    • says

      You are in luck Celina. There is a program called Internet Essentials, that is high-speed broadband for kids that qualify for the national school lunch program. It doesn’t mean they have to be actually enrolled in the program, just qualify for it. You can get more information here:

      And yes, this applies to homeschooled children, in addition to public, private and parochial students.

  117. Marilyn Folkner says

    I need a cell phone and cannot afford to buy one at this time and DONOT have a home phone either. My cell phone will not allow me to pug my charger cord to it, it appears the little bar that it is suppose to plug into is pushed in it to far and won’t connect. I am a senior citizen, living on social security of $1208.00 monthly. Yes I have sec 8 help with my rent, $16.00 a month food stamps and get energy assistance one a year.

    I also have had a 3way bypass and 2 stints, have had knee surgery. I was just released from the hospital on Dec.20,2014 while having pnumonia and also had a blood clot in one of my stints.

    As of now I am WITHOUT A PHONE and can’t afford to buy another phone, which is not a good things for me . My phone was a Straight Talk ,trac, I used about 1000-1200 minutes a months depending on how muck texting I did, also I would need voice mail on a phone. I am willing to pay for the extra mimutes if I can buy them to add to my phone.

    My home address is **** Willow Creek Dr. Eldon, Mo. 65026

    • says

      Marilyn, you will need to contact the company directly. The contact info is up above in the article.

    • says

      Batteries don’t last three years. You need a new one, and you’ll have to pay for it. Contact Safelink or search the web for a replacement battery and order it online.

  118. lina says

    I had a government phone before but someone told it or I loss it cant find it anywhere so I need one fast . I want the one that roll over when I don’t use all my mins

  119. Bertha Veilleux says

    I would like to cancel my safelink account.I do not need this anymore. Please let me know how to go about doing this.
    Thank you
    Bertha Veilleux

    • says

      Just give Safelink a call to cancel. But you can also just stop using it, they are not going to want the phone back. When you year of use is up, your service will stop.

  120. rochelle e evans says

    I am currently with Century link for the past three months for my internet…
    They offered me a “senior Indigent discount”, which included a land line phone.

    I cannot afford it, with the installation charges.
    Please give me some information, so I can lower my cost, so I can keep internet service.

  121. Terrance Bynum says

    I would like my free goverment cell phone. This is my 3rd time sending in a application.. They keep saying that there’re not getting them.

  122. joan taylor says

    I have had a safelink phone for years, my phone was wonderful..allI wanted is to send and receive calls(no text, no voice) I am 68yo live alone in the woods, in Maine. Thus when the power is out, or I am out driving after dark or in winter having this phone is essential safety.
    Recently I thought I might be getting lifeline as well as safelink, although in my state they take out some $ for those who need a phone, I was not sure. So I did not want to get both advantages, and called safelink to see if I did not keep their mobile phone service, if I could keep The phone (as it was very old and worn) because I never had a dropped of incomplete call ever, and I asked if I could keep this phone and buy my own minutes how much /min would they be.
    IMMEDIATELY the person was telling me I was breaking the law and could be put in jail for this offense, on and on. So I told them I was calling Fairpoint ( my land line provider) immediately and would call back, which I did, 10 min later. and was told my service was discontinued…
    This all started in Sept 2014, since then ( after many many minutes, days actually, of trying to straighten this out I have never received any polite, considerate service, rather I have been given rude impolite people giving me the run around.
    So much more about this, however as of today !2/19/14 …and after contacting the FCC, I have a new phone, was given 250 min, and an extra 250 min, and never received any more minutes since Sept. None came in Oct,, Nov., or Dec, I have tried to contact Safelink and dialed the 555 in the “get minutes” menu, and can not seem to be able to complete the process. I have called the tech support #, to find that it is all automated now and they ask for a “pin or code” which towards the end of my experience, I was specificially told I did NOT need a pin# or password. Now I find I can not access the process.
    I have a phone (that does way more than I need) with a number, and will shortly have zero minutes. Today I received a call for another person, and the caller was sure that this number I have is the other persons.
    This is my testimonial of the non-service one can receive thru safelink

  123. adrenia ammus says

    You know it is bad when safe link send out 3 different phones and 4 different sim card and either of them work in my area, but they keep saying we will be sending you another sim card in 5 to 7 days. This has been going on for 3 months. To top that off every time I get a different phone or card you have to call them to get it activated . I keep telling them every time that I cant see out of but one eye. You know what happens when I get a different phone same little phone.

  124. [email protected] says

    I am on a very low income from SSI and social security and get a very limited amount to live on how can I get proof of my income to apply

  125. Carmen Ducro says

    My brother-in-law needs to apply for a Safelink free phone. I have printed some material out, but do not know where to send the application and qualifying documentation. Do you have an address and phone number, please? Thanks.

  126. Vicki Howe says

    I cannot get through to a live represenative. I am having trouble receiving my minutes. I also get 30 seconds for every text I send or receive. They are suppose to be 1000 free text. I have had my service cancelled and am not sure why as I has done everything required of me. I want something done or I will file a complaint. I WANT A LIVE PERSON TO TALK TO, NOT AUTOMATED!!!!

  127. michael thacker says

    i just wanted to know i have not been getting my minutes my phone i just wanted to know if i have sign up again thank you

    • says

      If it’s been 12 months since you signed up, you need to contact the company to recertify.

  128. Marie says

    I mailed in an application to Safelink with all the appropriate documentation the first week of August. Every couple of weeks or so, I would try to check the status either at their website or the 800 number. Always said “no application received/exists.” Huh? I’ve read here and heard from other people that it could take weeks to get a phone. So after awhile II gave up and applied with Assurance Wireless in mid November, then bam! out of nowhere I got the Safelink Wireless (Alcatel A250g) cell phone in the mail yesterday (12/3/14). WTH?! No letter, no explanation, and no enrollment ID number. The phone did come “preactivated” with 500 minutes on it though. I’ve got the feeling now going with Safelink has the possibility of being messy.

  129. kathleen M. says

    I signed up with Qlink…soon as my phone died, (It went dead and wouldn’t charge…i replaced the charger) nobody would help me. Sent several email and all I get back are automated emails saying they will call in 5 to 7 business days…..then never call…..I also went on line to purchase a new phone and tried to call their number….it said to leave an email, and someone would call me……..guess you get what you pay for Hahaha!



  131. olla l. tate says

    i am trying to reactivat a tracfone fo r a friend theodore shell ,we changed the phone number because some scamers got the number and are harassing him. he is unable to go on the intrnet so i am doing this for him.his last phone no. was 330-208-****. it was changed to 330-319-****. since changing the no. the phone will not come on even those we charged it. we only get automation on the phone which does not correct the problem. is there anyway we can speak to a real person? we have tried every phone number available to no avail.the person i’m sending this for is theodore ****** **** rhodes ave . akron ohio 44307.

  132. Patricia Bloomer says

    I am interested in getting a safe link phone, my ex husband got one had it for years and really appreciate it he lost his last one and we been trying to get him a replacement but not had any success so far he needs one

  133. Rebecca Stapp says

    I’m a single mother and really need phone for emergencies and would like to have wifi or some internet to help with my sons homework.

    • Ed says

      This is not the phone for free wifi but just for making calls and texting. It is just a generic older cell phone, non smart phone unless you upgrade the phone on your own to a tracfone smart phone.

    • dianeg1234 says

      Can you upgrade your safelink phone service to a smart phone I have trac phone service at this time and was interested to know if I am eligible for a safelink service if I can transfer this smart pyyhone to safelink?
      Can any one help.

  134. Michael Faison says

    I do have a need for a phone right now do to me looking for work, and I am homelees at the same time.I would be very greatful if I was to receive an opproituity to get a phon like this.

  135. robert gonzalez says

    mi telefono celular se me perdio , y no sbia , como notificarlo , tendria derecho a otor , celular de safelink ?
    gracias .

  136. Brooke Ball says

    Someone has took my phone for 3 months and I need a phone for my kids and I if you could please send another so I could have for appointments for my kids more my son with down syndrome with a change of number thanks Mrs.Ball

  137. Ricky holshouser says

    I would like to enroll in your plan for phone. Im unemployed and trying to get a job and I have no way to be contacted.

  138. Rita Probst says

    I am trying to enroll in your plan but can’t seem to find a site to do so. Can you please advise where I should go to enroll? Thank you.

  139. teresa ramirez says

    i sent all nessisary paper work and never got phone….i have no phone and i am disabled on ssi and desprettly need phone,,,,can you help…

  140. Toni says

    I Toni Boris put a application in for Helen M Boris 44137 15317Edgewood Ave .Maple Hts, Ohio My Phone is 216 835 0287 (And She never received the phone ) End of september , Why And Can you please call me so I know what’s going on? THANK YOU VERY MUCH! Toni

  141. Amen says

    My Heart goes out to all my poor brothers and sisters who have to use the Safelink wireless service, whether they are making ends meet, are elderly or Disabled or Just Poor for any number of reasons.

    And it make me sick that these respectable peoples are Not allowed to get a better phone or even if some one wants to give them a gift of better smart phone so they too can use internet or do online banking etc. While waiting in Doctors office or on a bus stop or in a train. Because Safelink wireless believe and think they don’t deserve it…! because they are old, poor or sick… They gives them $9.95 monthly service for free. Why do they care what phone they use with there own money. Tracfone itself is a carrier for poor people and have a very low end line of phones and now even they are offering some cheap smart phones but these poor safelink recipients aren’t even allow to use all Tracfones …

    Shame on you Safelink..

    Its like saying, since you receive food stems you are not even allow to go to McDonald’s even if you have $3 for big mac.

    So Said.

    • says

      The eligibility rules are not set by Safelink, but by the FCC’s Lifeline Assistance program.

      • Gail Jones says

        Eligibility is one thing; not being able to bring a Trac phone given to you is another.

        It makes no sense. Please show me where it is in writing that the Safe Link Customer Cannot bring a Trac phone to their service. It sets up a No Compete…which does not seem quite kosher to me!! …come and pay more money to Trac Phone…if you have a Trac Phone. More “free providers” need to come into the States where they are and allow people to bring their own phones!!


        SL has CS people in “3rd world countries” and they are clueless as to what you are speaking about and repeat the same thing. NO. I cannot get anyone from TRAC PHONE (parent company) to speak with me about this. FCC needs to take their contract away!!! Lets see Trac Phone change their tune then!!!

  142. corlisa Johnson says

    I am trying to help a friend get a safe link but having a problem signing him up. It keeps telling his address is wrong please help me get him signed up. Thank you

  143. Leon H Ciesla, says

    I cannot reach your firm. There is a redcorded voice with no applicable choices.
    My problem – I’ve received the phone, but am unable to use. First, after many calls, I still don’t have a phone number. Secondly – At this point, I cannot dial out; when I attempt to dial, I have the first digit I dialed appear, followed by Z”this is not an emergency number” Also. I have no pin number

    So far, I have a phone, but am unable to use!

    serial # 013 325 001 417 985

    Leon H Ciesla

  144. SHARON Hartley says

    I send you my Application for a safe link phone due to I am in Disability income plus I am all on Medicaid but have not hear from you so am I accept for this problem and when will I get the phone? I am Deaf so can not talk on phone but would like to have one to use as texting.



  145. Jack Estes says

    I have been notified that my account can be cancelled because someone else besides me has a Safelink phone in my home. That person was never a resident in my home. I let him stay with us for a few weeks while he was going through a crisis but he has been gone for months.

    I am a seventy nine year old man with an enlarged 15% functional heart, eight bypasses, two stints and a pacemaker/defibrillator. I can’t leave home without some way to call for help if I have a problem.

    I have tried to take care of this at your web site but your automated system insisted on a pin number that I can’t remember and won’t let me talk to a person. I can supply my name, address, phone number and any other identification needed to get this resolved but not on this comment. Can someone help me?

  146. sharon sattler says

    I BOUGHT A NEW TRACFONE FOR NY SAFELINK PHONE WAS ACTING UP AND WAS GETTING HARD TO HEAR WHEN TALKING TO SOMEONE ON THE PHONE.they keep telling me ican,t us it because they give triple minutes.So now were can I get anew phone? SO NOW I HAVE A PHONE I CAN,T EVEN USE

  147. Jannis Coley says

    Talked with someone today because the phone I have will not stay on. Also, I have a shunt implanted in my brain that sits on my optic nerve and I can not see the numbers or the screen. Is there any other phone that I can receive that is bigger with larger number’s and screen?

  148. janice martin says

    i need a cell phone for me and my son we live on disabilty s.s and my sons ssi could you help us out with to cell phones one for me and one for my son thank you god bless you

    • says

      You can just stop using it and since you’re not being charged for it each month, you won’t be responsible for any bills. And since the phones are so cheap, it’s not worth it for you to spend a few hours on the phone trying to get a hold of someone to return the phone.

  149. linda,hall says

    I haven’t had a phone for three years id like to get one i recieve food stamps my address is *** lake destiny lot b eastman georgia 31023thanks

  150. Marcia Bacchus says

    Gm I have lost my phone and I know my phone is not active can I get another and I cannot remember the number my name is Marcia Bacchus olive at **** lexington ave newyork,ny10037 can I get another number and a phone thanks you

  151. ana arruffat says


  152. Stan Pysczynski says

    For almost 2 months I have been trying to get my free Safe Link replaced ! I have talked with 3 people to no avail, they keep telling me I will get it in 7-10 days….What Federal Agency govern’s them ?

    Have you ever tried to make a call and suddenly it dies ? What if this was a real emergency call ?

  153. Scottie Briskey says

    Im Scottie Briskey I have filled out a application about two month ago about a cell phone but didn’t never recieve it why

  154. carolyn a melton says

    my cell-phone will not stay charged for only like 30 min. then i have to charge it again. i don’t even have the
    right charger because the cord part broke at the site where you hook the phone to charge. could i please have a working phone. it want stay charged.
    thank you

  155. jan hall says

    My friend applied for a free phone. I want to check status She did that about 3 weeks ago.. Her name is Wilma *****, 27 high hill rd, ******, Jacksonville, NC 28540. Thank you.

    • Free Government Cell Phones says

      You or she will need to contact Safelink. Three weeks is a short time frame for these companies, by the way.

  156. AVIS A. TURNER says


  157. karen Jaskulski says

    I received my raise at work and DHS has cut me off, so I am trying to report this so I don’t get into trouble.

    Karen Jaskulski

  158. kast meka says

    Fraud. Filled out forms (paper and online), gave evidence online and in US mail. Still, no phone, and no reply. Fraud, plain and simple.

  159. wanda sanabria says

    two weeks ago like around 10/7/14 a girl/black/short, I forgot her name….she said she’s from safelink and because my daughter was over 19 years old, with Medicaid and foodstamps in the home…..telling me like the one I have with medicare eligibility (asking if I have one)…..she said that my daughter was eligible to give her our zip code, her date of birth and with a machine she took a picture of my daughters last four digits of her ss#……..she said that the phone would come 7-10 days or before……….Safelink, do you send people like this around the public? or could this be a scam/fraud….please reply….as soon as you can…..if I have to report this to the social security office at least, I do not know where else to report this at……….also calling safelink they gave me a reference number 19063683…….I do understand that she is not eligible……. my problem is that someone is getting ss# illegally….please rely ASAP thank you………..Wanda Sanabria

    • Ed says

      Its a scam. Do you actually think people would come around offering a free phone? The company would go broke. You deserve to be scammed if you fell for this one.

    • Free Government Cell Phones says

      You have to contact Safelink directly. They don’t respond to these forums (nor do they have your address) and we are not the phone company.

  160. michael makowski says

    My safe link phone was stolen 3 months ago and I yet to be able to report it to safelink.There is no number to call or “push this for this” that can find and I have been unable to even get to a human being to talk. Safelink is some outfit.

  161. sheila mullins says

    I was told to remember the number of when I first signed up for a safelink phone. I don’t remember numbers very well. I have called for three months for a replacement phone only to get the run around. This is wrong to do to people. They say if you receive Snap and SSI that you can get a phone but it’s not true. They let certain ones receive isit . Like I said I have called for the last three months to get a replacement phone and was told it would be here in ten days but never received a replacement phone .

    • Ed says

      yea certain ones. The rich ones need the free phones. Everybody gets a phone. If you lost a phone you just have to wait till they get you another one.

  162. Manuel G Rodriguez says

    No tengo problemas con el servicio que hace anos ustedes me ofrecen, pero me gustaria saber si existe la posibilidad de extender la cantidad de minutos pues 250 verdaderamente cuando necesitamos comunicarnos con ciertos y determinados lugares qaue nosotros las personas mayors y de bajo recursos se nos hace imprescindible contactar, es imposible que esa cantidad nos alcance, considerando que en estos telefonos tanto quienes nos llaman como a a quienes llamamos el tiempo del telefono se va descontando. No es una queja simplemente estoy queriendo sabver si se puede con bajo costo recibir mas minutos. Gracias

  163. Susan Jacobson says

    SafeLink told me back in July that my account was cancelled due to the DOB on my application having a 9 instead of an 8. I re-applied and they gave away my phone number in the meantime. Service is still on, but I applied to another carrier explaining the situation due to loss of trust and confidence in SafeLink. Received their phone yesterday. E-mail to Executive Resolution said I have to call their 800 number which is the call center in the Philippines. I don’t trust the Bozos who work there.

    Can I send a letter to SafeLink cancelling my account to avoid getting in trouble for having service on two phones rather than having to call their 800 call center? Safelink Philippines can not tell me why my phone with them still works if my account was cancelled, and my phone number was given away, and why they gave me minutes in August, September, and October. Supervisors do not have any number I can call who is in the United States.

  164. robert weber says

    this order is for my stepson, all he needs is a application to order a phone. Thanks
    My phone has been great, I have no complaints, all is well, thanks.

  165. Lulu says

    I’m trying to apply for a free phone for my mom and the app is not accepting her address.
    She receives mail at her local post office but it will not accept either her physical or po.
    What should I do?

  166. Deatra mcfadden says

    I am disappointed with safe link. First issue with safe link, my phone was stolen I had 167 minutes left. I called to report it stolen and to get a replacement. The rep I talked to claimed she was a manager but she was so confused the kept me on the phone for 55 minutes just to order a replacement phone. I informed her in the beginning of the conversation I was on a time sensitive call. I was even more aggravated when she told me I will not be getting back the 167 minutes that was still on the stolen phone smh.then to top that I was given 20 lousy minutes for this replacement phone and when I made the first call after activation I realized my phone # was changed without my permission. When I ordered the phone I was asked and I clearly said yes I want to keep the same number too many ppl have it.that was transferred successfully but no supervisor could get on the phone. Another kicker in my stomach if I text before the 1st of the month. It will take from the 20 minutes they so cheaply gave me. Smh again
    I promise to NEVER purchase airtime for safe link nor will I recommend anyone of my friend and family to safe link

    • Rebecca says

      I have been having problems with safelink also. I even tried to cancel my phone and everything and it won’t let me. When I tried renewing it years back it sat pending for the years even when they received all the information they needed from me and the lady on the phone said I’d be approved no problem. Nothing but a headache and a pain in the rear!!!

    • Ed says

      When a phone is stolen, like a credit card, number has to be changed because who knows who has the number. You keep the old number and when you start getting calls in the middle of the night you would blame safelink for that also. Airtime is free so they are not out anything. They have 100 customers behind you so losing you wouldn’t be too big of a deal.

  167. Harry Randolph says

    I use to have a safelink phone an it got stolen.. so I reapiled for one over 2 months ago an I’ve not heard anything I sent in everything.. I really need one can’t afford any other phone.. please help..

  168. Roger Clifford says

    I have had your free phone now for over 2 years in that time i lost my first phone you replaced it with a new one thank you. but for bthe past 8 months i have not gotten any free minutes why and my phone has no service at all. either send me a new one or give me my free minutes. Roger cliffortd

  169. Gary platt says

    I have no phone and no way of communication I have many Dr appointments and I am fearful something happens to me when I am driving to my doctors appointment for when I am alone in my home

  170. andrea verret says

    I don’t have a job to afford one and would like one for my son for emergency purposes and I don’t always have a ride. Would be so greatful. Thank You.

  171. barry woodall says

    Have been sick for about 7 months in and out of hospital during that time.would I be able to get this service?unemployed during this time.

  172. billy wyant says

    how come ply for a free phone and get it and i can,t get one i would like to know why you are turning me down for from geting a free phone from government that i try to get for my self this will be my first phone ever i do not have a phone that i can use i haft to get some one elice to call for me if i need to make a phone call

  173. Kathleen j. Russo says

    I have the safelink phone for 5 to 6 yrs. My Battery has died. I’m in need for a new phone after so many years If my phone charges at all, I can get 1 call out or 1 in.. I had to go through 5 extentions And not one answer, The only one that seemed helpful, want’ed me to take out the battery and read the # unfortunatly since The past 4 years I can no longer see the # I understand if I use my phone time I still have use of 911 But with no battery time I don’t even have that … thanx O.B.

    • Free Government Cell Phones says

      They can’t supply a new battery unless you can give them a number so they know what to send you. You’ll have to have someone read it to you so you can write it down. Then call again. Or, go to Radio Shack or Best Buy or Amazon and see if they have one. Safelink isn’t going to give you one for free since it’s so old and is just worn out, so you’ll have to pay for one anyway.

  174. David says

    I applied for Safelink and have been on SSI and food stamps sadly for over 10 years but to get it They requested my SSI award letter which I misplaced and I wonder why can they just look up my equalization by social security number

    • Kathy Davis says

      Why are u so sad for receiving SSI and food stamps for over 10 years… first of all u should be glad that there is help for u to have some type of income and food… stop feeling sorry for yourself… and if u received an award letter before, it shouldn’t be no problem for u to get a copy of your award letter from SSI nor a copy of your food stamp letter… u r either not being truthful or want somebody to feel sorry for u…because for u to even state that u feel sad for receiving something type of help that u needed it appears that u have low self esteem…

      • lindsey adams says

        DAVID>>> you can print an award letter off of the SSI website. It is very simple, And then you can just send a copy of it to them


    Dear safelink,,,,i keep trien to get my safelink phone service back since i was told i had another lifeline, the other lifeline has since been disconnected and is no longer active. Ive called and tried to give safelink the verification code number for proof of disconnection of other lifeline..Safelink said they do not need it…And i can recieve new service from them again. Well, my issue is,,,, every time i try to apply online (because i cant get thru to a service rep by phone) the online keeps stating that i have a lifeline from another source….. It simply is not true!!! Please contact me with this matter..I need my phone back on!

  176. nancy reber says

    Im writing to find out why after sending my info through the mail and now I have faxed it why know one seems to know where all the info is I have sent a lot of personal info and would like to know where its going this seems like a scam to me I have sent you everything you asked for but its never enough I cant seem to talk to a person ever will some one email me to tell me whats going on or call the number I gave to you

    • Free Government Cell Phones says

      If you are asking me if you qualify, all you have to do is read the article and you’ll see that you do.

  177. linda says

    i lost my phone,and i am very sick i need my phone, i am a good customer 4 years never had a problem till now i called 4 another one and waited about 35 min on the phone just 4 some one 2 help me, and with that said you did and i was told i should get a new one in a few days hope all goes well ,the only thing that i hate was the time i had 2 waite 4 help

  178. Barbara Jack says

    I had to return my first phone because I couldn’t get any reception in the building in which I live.
    It had over 500 minutes on it. Tracfone sent a second phone with no minutes and no days of service and it couldn’t be activated so I was sent yet another phone that has no minutes. If I have to buy minutes I might as well get a phone large enough to see the the numbers.

    Calling customer service didn’t help.
    B. Jack

  179. Karen says

    I make sure that my phone is turned on at the beginning of the month, and I do not receive my minutes. I have to call in and go through several automated system prompts before I speak to someone to get my minutes.

  180. Sherry says

    I live in the country so I sometimes don’t get my minutes because of no service. Is there away I can add my free minutes myself a friend told me 555 but that doesn’t work.thank you for any help.

  181. Bonnie Farias says

    I just got my safe link phone I am trying to get it turned on. I can not understand what the person on the phone is saying. I have called several times and can not understand anyone who has answered the phone. Where can I find a store or English speaking customer service?

  182. duane wood says

    I have had safelink a couple of years. My phone drowned and does not work I bought a new phone and I would like to transfer the number and the minutes to a new phone, but I get NOOOOO help from your customer service Can you tell me where to call to get a person who speaks passable English who can solve my problem?.

  183. paul cooper says

    how do you report a loss phone. you do not have it in your menu. or howto get another one you need to be more persice

  184. Fcuk TwistedTalk says

    Called 1-800-723-3545, 1-800 378-1685 Online won’t recognize Enrollement # won’t recognize last 4 SSN, Unable to get to human after pressing 1 for english, 5 or 6 (tried 6x) and I get a “goodbye” call us back after you tried this”.I cannot get a hold of an human no matter How many times I call and I can’t even use the reference number 109 746 **** to get my fkg gdmn minutes.!!!

  185. candace porter says

    Ice chatting with a lady named names amy and was told there’d somebody already got a replacement phone from me i do not remember my old phone number i do not live at the old address in i never want to receive a replacement phone from you guys i never called to get a replacement phone or send an e-mail in time now in china chat with somebody until now i have a child that is in school i have doctors that has to get a hold of me in if i do not have a phone then disco northern doctors will be able to get a hold of me for somebody has use my name is a phone or a replacement phone in my name and i’m not very happy with it because when i was trying to explain out with her then she just cut me off and i was not rude at all i was trying to explain it to her in so i’m not very happy because i need a

  186. judith duke says

    I would like for safelink to accept me as a new customer. I was a customer before but, my phone was broken. So I sent it back to safelink. For the last year I have had a different provider. I don’t want to recertify with them at this time. My phone was in a class 3 flood in pensacola, Fl on April 31, 2014 at **** n. 9th ave. 23a zip code 32503. I need a new phone. Currently my phone number is 850-898-****. I think my old safelink # was 850-341-**** when I was at *** decatur ave. p’cola, fl. 32507 Thank you. I hope to hear from you soon as I receive food stamps, medicaid, and housing and I am currently seeking disability for stage 4 cirrohsis. of the liver.

    • Free Government Cell Phones says

      You just need to contact Safelink Wireless and tell them want you want.

      You shouldn’t post personal information on these or any other public webpages.

  187. mary says

    My sister in law used my notebook to get a phone and now I need a phone and it won’t let me fill out applacation she did not ask me if she could use my notebook she does not live at this address

  188. Ruth Archer says

    I applied for a free phone from a man sitting under a tent and was qualified for it and he told me that it would arrive in 5 to seven business days well that was several weeks ago and still no phone My husband has a heart problem and I need a phone when I call the phone # and tell them all the information they ask for it always says invalid.Please help me with this

    • Free Government Cell Phones says

      The phones generally take longer than this to arrive. Did you have your paperwork? Call Safelink to check on it, but you might be on the phone for a long hold time.

  189. Morse Edward Stewart says

    To whom it may concern:


    I got a message to update, then a message to disregard and now my phone is off line.

    I thought it had lost its charge so I recharged it but it is still is not working.

    I thought this was approved for a year and received this message last year:

    OTAP Mailing Code – 32110 from Oregon Public Utility Commission:

    “The Oregon Public Utility Commission sent me a letter dated October 23, 2013 saying I had been, “…Approved…for free cell phone from SAFELINK WIRELESS BY TRACPHONE…” Sincerely, OTAP/Lifeline Staff”

    I am 73 years old, a veteran, have quite a list if infirmaries and rely heavily on this phone for staying in contact with the VA Doctors.

    I request your help please,

    Morse Edward Stewart
    503 380-**** (Not working at this time)

  190. Sandra Miller says

    Hello! My cell phone has been fine until now. I charged it and it did not work. I thought it might be dead.
    Then I got a yellow card from Safelink and I thought that maybe I did not make enough calls last month.
    I called to see if they could help me start it, but I could only get automated operators.

  191. ESSAN C NGUESSAN says



  192. Tena Reisinger says

    I need new one my is broke safe link phone . I want the one that I can hear I deaf I wearing hearing aid please send me one I don’t have cell phone.

  193. Michael cain says

    I broke my. Phone it was. A boost phone. I added. Minimtes. From. A. Checking. Card from. Allegacy I onley. Added 10$ they. Were. At. The store. But. I,ll. Try. To order. A phone. But please. Order. Me. A phone. I Can not. Even. Dell. Without. A phone.

  194. Sean McGary says

    How long does it typically take to process an application (and hopefully get approved)?

    Also one of the questions in the Application (for the Low Income Housing) asks for my monthly & annual income & I just wanted to know if I’m supposed to put the amount prior to taxes being deducted, or the amount that I actually take home weekly?

    One last question, I know that some providers outsource their service to a larger cell phone provider (Ex: T-Mobile, AT&T, Verizon, Etc…) and was wondering if Safelink outsources their service to another provider (possibly a larger provider) for their service in Florida?
    Thank you in advance for your help!!

    • Parsley says

      interesting that no one has replied to this… I am new and NEED a phone ! … still sounds scary, this place

    • Free Government Cell Phones says

      There is no real “typical” time to get a phone from what we hear. We’ve seen a week, several weeks, a couple months. And we’ve heard of them never arriving. We have no ties to the companies so we cannot deliver a good answer, nor can we improve the process.

      As for what networks they partner with, here’s the answer from wikipedia:

      TracFone Wireless operates as a Mobile Virtual Network Operator, “MVNO”, holding agreements with the United States’ largest wireless network operators to provide service using their networks, including Verizon Wireless, AT&T Mobility, Sprint Corporation, T-Mobile US, and U.S. Cellular.

  195. Jennifer DeGrazia says

    When I try to apply for a phone it says I have a pending application. This is impossible, as I just now heard about it :-/ How can I remedy this please? Thank you.

  196. Jannis Coley says

    I received a text message that my minutes had been added to my phone. The only problem is the minutes never showed up on my phone. What can I do?

  197. Teresa Slack says

    I sent in my application the 3rd wk of June, I just checked the status and they are saying they haven’t received my application.

      • jared says

        I call them toll free numbers and its pry worst I’ve ever called!!!!! I need to get them to send me new phone but shouldn’t he this hard!!!!!!

        • Parsley says

          how long did your phone last before’it died’ ? I’m trying to figure out which one of these services to use.. and so far the reviews on the first 2 sound scary….

          • Patti says

            I got one from Budget Mobile and it is VERY USED and won’t charge. I’ve been trying to get the phone changed but not getting much help from that company. Now I’m searching for another company to deal with.

  198. george j cayer says

    hi i received a free phone a few monts ago and i noticed on it now that im not recevin my free time in the past 2 months whats goin on can any one help thanks i tried callin no luck

  199. Robyn Kyle says

    I would like to get a appalcation sent to p.o box 201 1386 springwood rd. Fincastle Va. I’am on food stamps ,medicare and Medicaid .Sorry about my typing my hands shake really bad . I would like to get a reply . thank-you Robyn Kyle

    • Free Government Cell Phones says

      We can’t send you an application because we are not the phone company. You need to contact Safelink directly.

  200. Esther Gallard says

    I sent in an application over a month ago. Your ofice says has not received it. And to reapply online. I worry about who has my information.

    • Free Government Cell Phones says

      If Safelink says they have not received it, they you should send them a new application. Or choose another provider for your state.

    • Angela says

      You can call them and see how much for a replacement or you can buy one online or at a store. I saw one on Amazon for 4.99 and it’s a qwerty phone. If you buy one, call Safelink and tell the you want to transfer your number, minutes, and lifeline to the new tracfone. It takes about 24-48 hours for it to be completed.

    • Toni says

      Your son lost his phone. Do you also have a phone, if you do what happened to the rule of one phone per household.

  201. Keenan Gaines says

    My phone is no longer active for services, I called this morning and was told I was no longer eligible because someone in my household is receiving these services, That’s not true I’m the only one with a free cell phone, I was told I have to re-enroll. Why do I have to re-enroll, there is an error in the information that was reported to you. My calls have been unsuccessful.

  202. Erin says

    I did not receive my 500 minutes as the limited time offer and I just joined a month ago. I then called and they said I would only get 250 why is that

  203. tna ravenel says

    yes I would like to know if you have a cell phone from cricket can you use it for the cell that you wouldn’t haver to sent me a cell phone because I have this one can I use it for my gov cell phone

  204. delores kender says

    It is hard to hear on my phone lots of noice scratching sound myphone is several years old how can i get a new phone?

  205. jimmy smedley says

    I have not received my free minutes for the month of july, can u please add my minutes to my phone. I tried to call you on numerous occations, but no luck.

  206. Robert Vandenburgh says

    hi I lost my phone there fore i perchased a new one however I keep trying to call and am having alot of trouble getting someone on the phone so that i can do so please let me know what to do asap thankyou

  207. Gregory Kout says

    I was wondering about my status, and when I can expect a phone, or a confirmation.
    Thank you. Gregory Kout.

    • kai Gram says

      When someone calls me on my cell phone, Do I have to pay for the time I am answering and talking to that person although I did not make the call. In other words do I lose minutes when I receive a call?

    • Free Government Cell Phones says

      This information is here and easy to understand. You are on the Safelink page, if that’s what you want use the contact information on this page to contact them. If you want to review other vendors, use our state page.

  208. [email protected] says

    Please, send me an aplication for the safelink phone. i think that I’m qualify. Thank You

    • Free Government Cell Phones says

      Only Safelink can get you the application. Contact them directly — info on page above.

  209. Olga Garcia says

    El telefono se me cayo en el agua y ya no funciona.Aunque sobre todo estoy muy complacida con el servicio.Quiero saber que debo hacer para reportarlo y obtener un sustituto.mi telefono es 407-233-****.

    att Olga Garcia


  210. tom bruce says

    i am disabled and can not feel my legs i have tried three times to get my phone replaced with another flip phone like i have they do not seem to care as they keep sending me a flat phone that will not last more than a few days i would look for another service provider that cares about the customers needs.

    • Marshall Dygert says

      Tom, good luck finding any customer service department ( with any business ) that ” cares about the customer needs “. In regards to specifically Safelink, over the last two weeks I have spent over two hours on the phone attempting to talk to a real person via their automated phone system. No luck! All 5 or 6 or more lines are circular. There is no response to e-mail and their “we will call you back shortly” system is ignored! ( 3 times). My next move will be attempting to contact FCC . I’ll bet that will work about as well as Safelink. Dealing with the government is as bad or worse than corporate America!



    • delores kender says

      My cell phone is old and it is starting to give me trouble how can i get new one and can iget one that ica n tex on and what about being able to take pictures.

  212. Christopher Caron says

    I sent the application and verification through the mail last week and was wondering how long will it take for me to receive the phone and/or information

  213. Cassandra McMorris says

    I would like to know if the Safelink wireless phone I have can be upgraded to a camera phone. Pls let me know & if so how do I get one.

  214. Wilba Chalker says

    My neighbor gave me your 1-800 number but I was unable to get information about a free phone. I’m over 70 years old and not really computer savy and I do have a cell phone now but rarely use it and I have to buy minutes even though I still have minutes remaining but time has run out. I’m on a fixed income and would like information on your service. Thank you

  215. Gil says

    Safelink I have a hard time getting some one in person to help me with my problem and I get the running around Costumer Service Sucks

  216. lakisha colson says

    I’m not getting my free 250 monthly minutes every month unless I call to get them put on my phone.

  217. Todd Ellithorpe says

    hello i lost my phone i have try to call you more then once no word back like to get a new phone

  218. Jessie says

    I am not getting my free 125 minutes a month, since I had to get another phone, called all the numbers all I get is automatic people.

    • Free Government Cell Phones says

      Safelink’s contact info is right on this page, above, near the end of the article.

  219. Lenard Reynolds says

    Thank you for offering this, I,M DISABLED and need a phone so I can get help when needed, It Is like a saftey line I will feel much more secure when I GET THE PHONE GOD BLESS YOU. Sincererly Lenard Reynolds

  220. edna baker says

    I apply for a phone I put my child get free lunch I want to change it to Medicaid I have a photo of the Medicaid card how can I change it o n my application

  221. Mercury V Simanovicki says

    I’m trying to get a low income phone with free minutes each month. How do I know if I qualify or not?

  222. deborah a kehrer says

    I tried to check the status of application and it said id number not valid the number is 17911805. I applied on june 18th and emailed a copy of snap card at the same time. Please email me, how long untill I hear something. Thank you.