Safelink Wireless Free Cell Phones

The original, and the largest provider can give you a phone and 250 minutes and 1,000 texts each month. In 38 states, D.C., and Puerto Rico.

<< All Free Cell Phone Providers

SafeLink Wireless, a Tracfone company, is the largest, oldest and best known of the companies that offer free cell phones through the government’s Lifeline phone service program. They have millions of customers in the following states: Alabama, Arkansas, Arizona, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

If you qualify under the Lifeline Assistance program guidelines, you will be able to get a free cell phone and up to 250 minutes of airtime and 1,000 texts each month for free plans vary according to state). After one year, if you are still eligible for the phone, you simply need to re-certify. It’s unfortunate, but with the way the economy is going, it seems many people will get several years of use from the phone.

SPECIAL ALERT: For a limited time new customers who enroll in SafeLink will receive 500 minutes for the first 3 months of service. After 3 months, the program returns to the original 250-minute plan. This offer is limited and only for New Customers, it will expire after September 15th, 2014.

Do you qualify?

Are you eligible for a new Safelink Wireless phone number? Be aware that guidelines vary by state but you’ll probably qualify if you participate in a public assistance program such as any of the following:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • National School Lunch Program's Free Lunch Program
  • Federal Public Housing Assistance (Section 8)
  • Supplemental Security Income (SSI)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance to Needy Families (TANF)
  • Head Start (if income eligibility criteria are met)
  • Bureau of Indian Affairs General Assistance
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribally-Administered Temporary Assistance for Needy Families (TTANF)
  • State assistance programs (check your state).

If you don’t receive any of these public assistance benefits, you may also qualify if your total household gross monthly income is low enough.

Safelink Wireless is free and there’s no contract to sign. Just submit your Safelink application online or by traditional methods. It’s really very quick and easy.

Here’s a look at all the features you can get with a free SafeLink Wireless cell phone:

  1. Free popular features such as Caller Id, Call Waiting and Voicemail.
  2. International long distance.
  3. Unused minutes carry-over (depending on which plan you select).
  4. Your handset will remain active for one year upon shipment.
  5. You can use all TracFone Airtime cards.
  6. You can use all TracFone Airtime cards.

NOTE: TracFone Airtime Cards are now available at Wal-Mart, CVS, Kmart, Target, Radio Shack, Walgreens, Rite Aid stores, Family Dollar and Dollar General. You can also buy minutes online.

Safelink Wireless offers three free plans, and you can buy addon’s for plans with more airtime. Here is a snapshot of the free plans:

 Free Monthly Minutes Included in PlanUnused Minutes Carryover Each MonthText Message Charge*Free International Long DistanceVoicemail

Caller ID

Call Waiting
Plan 168 in all states (80 in MA)Yes18.5 Texts/1 MinuteYesYes
Plan 2125Yes10 Texts/1 MinuteNoYes
Plan 3250No**5 Texts/1 MinuteNoYes

 

Now, while the free plan limits you to 250 minutes per month, you can get more. We’ve thoroughly covered this subject on our page, Safelink Wireless/Tracfone Minutes. And, you’ll be able to get some VERY GOOD deals with Tracfone promo code.

There are many detractors of this company on the web, calling it the “Safelink Wireless Scam,” but since they are the original wireless company participating in the Lifeline program, they are simply taking the heat for those against this public assistance program. It’s a bonafide Lifeline service vendor and they can assist you if you are in need. Call Safelink Wireless Customer Service today, if you live in one of the states they serve.

Compare Safelink Wireless with Other Lifeline Companies in Your State

There are many other free phone service providers you your state, Reachout Wireless is just one. In every state there are many options, often over a dozen companies to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To compare plans, begin with our state-by-state free phone service page and click on your state to see what’s available.

Contact Safelink Wireless:
SafelinkWireless.com
9700 N.W. 112th Avenue
Miami, FL 33178
Enrollment and Plan Changes Support: 1-800-977-3768
Technical Support Only: 1-800-378-1684

Further Reading on Safelink Wireless

Exposing the Washington Times unfair attack on the free government cell phone program - Washington Times reporter Luke Rosiak’s recent article attacked Lifeline, the free government cell phone program, with inaccurate accusations.
Top 10 deals in free government cell phones - Most people think free is free and that's as good as it gets. But when it comes to free government cell phones, some free plans are better than others.
Great news for America’s poor: Price wars hit the free government cell phone market - Safelink Wireless and Assurance Wireless, the two biggest names in the free government cell phone business, attempt to attract more customers by offering bonus minutes and texts to new customers.
How many free government cell phones are out there? Who are the biggest providers? - How many free government cell phones are out there? Ten million, twenty million? Who are the biggest Lifeline phone providers?
MORE MINUTES BUT NO MORE MONEY:
Free government cell phone companies boosting number of free talk minutes and free texts
- Good news for consumers! Top Lifeline phone companies are now attempting to lure in more customers with more free talk and more free texts.
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Comments

  1. ana arruffat says

    TENGO PROBLEMA CON MI TELEFONO NO FUNCIONA BIEN Y NO PUEDO MARCAR BIEN ,CUANDO LO USO NO APAGA Y ME GASTA LOS MINUTOS.ME PUEDE MANDAR OTRO.

  2. Stan Pysczynski says

    For almost 2 months I have been trying to get my free Safe Link replaced ! I have talked with 3 people to no avail, they keep telling me I will get it in 7-10 days….What Federal Agency govern’s them ?

    Have you ever tried to make a call and suddenly it dies ? What if this was a real emergency call ?

  3. Scottie Briskey says

    Im Scottie Briskey I have filled out a application about two month ago about a cell phone but didn’t never recieve it why

  4. carolyn a melton says

    my cell-phone will not stay charged for only like 30 min. then i have to charge it again. i don’t even have the
    right charger because the cord part broke at the site where you hook the phone to charge. could i please have a working phone. it want stay charged.
    thank you

  5. jan hall says

    My friend applied for a free phone. I want to check status She did that about 3 weeks ago.. Her name is Wilma *****, 27 high hill rd, ******, Jacksonville, NC 28540. Thank you.

    • Free Government Cell Phones says

      You or she will need to contact Safelink. Three weeks is a short time frame for these companies, by the way.

  6. AVIS A. TURNER says

    MY SAFELINK CELL HAS BEEN MISSING FAR TWO WEEKS. I WENT TOO WASH AT THE WASHATERIA AND IT CAME UP MISSING . IPUT AN AD AND HAVE ADS AT THE WASHATERIA TOO NO AVAIL . PLEASE I NEED A NEW PHONE AND THE PHONE I HAD WAS 409-300-****

  7. karen Jaskulski says

    I received my raise at work and DHS has cut me off, so I am trying to report this so I don’t get into trouble.

    Karen Jaskulski

  8. kast meka says

    Fraud. Filled out forms (paper and online), gave evidence online and in US mail. Still, no phone, and no reply. Fraud, plain and simple.

  9. wanda sanabria says

    two weeks ago like around 10/7/14 a girl/black/short, I forgot her name….she said she’s from safelink and because my daughter was over 19 years old, with Medicaid and foodstamps in the home…..telling me like the one I have with medicare eligibility (asking if I have one)…..she said that my daughter was eligible to give her our zip code, her date of birth and with a machine she took a picture of my daughters last four digits of her ss#……..she said that the phone would come 7-10 days or before……….Safelink, do you send people like this around the public? or could this be a scam/fraud….please reply….as soon as you can…..if I have to report this to the social security office at least, I do not know where else to report this at……….also calling safelink they gave me a reference number 19063683…….I do understand that she is not eligible……. my problem is that someone is getting ss# illegally….please rely ASAP thank you………..Wanda Sanabria

    • Free Government Cell Phones says

      You have to contact Safelink directly. They don’t respond to these forums (nor do they have your address) and we are not the phone company.

  10. michael makowski says

    My safe link phone was stolen 3 months ago and I yet to be able to report it to safelink.There is no number to call or “push this for this” that can find and I have been unable to even get to a human being to talk. Safelink is some outfit.

  11. sheila mullins says

    I was told to remember the number of when I first signed up for a safelink phone. I don’t remember numbers very well. I have called for three months for a replacement phone only to get the run around. This is wrong to do to people. They say if you receive Snap and SSI that you can get a phone but it’s not true. They let certain ones receive isit . Like I said I have called for the last three months to get a replacement phone and was told it would be here in ten days but never received a replacement phone .

  12. Manuel G Rodriguez says

    No tengo problemas con el servicio que hace anos ustedes me ofrecen, pero me gustaria saber si existe la posibilidad de extender la cantidad de minutos pues 250 verdaderamente cuando necesitamos comunicarnos con ciertos y determinados lugares qaue nosotros las personas mayors y de bajo recursos se nos hace imprescindible contactar, es imposible que esa cantidad nos alcance, considerando que en estos telefonos tanto quienes nos llaman como a a quienes llamamos el tiempo del telefono se va descontando. No es una queja simplemente estoy queriendo sabver si se puede con bajo costo recibir mas minutos. Gracias

  13. Susan Jacobson says

    SafeLink told me back in July that my account was cancelled due to the DOB on my application having a 9 instead of an 8. I re-applied and they gave away my phone number in the meantime. Service is still on, but I applied to another carrier explaining the situation due to loss of trust and confidence in SafeLink. Received their phone yesterday. E-mail to Executive Resolution said I have to call their 800 number which is the call center in the Philippines. I don’t trust the Bozos who work there.

    Can I send a letter to SafeLink cancelling my account to avoid getting in trouble for having service on two phones rather than having to call their 800 call center? Safelink Philippines can not tell me why my phone with them still works if my account was cancelled, and my phone number was given away, and why they gave me minutes in August, September, and October. Supervisors do not have any number I can call who is in the United States.

  14. robert weber says

    this order is for my stepson, all he needs is a application to order a phone. Thanks
    My phone has been great, I have no complaints, all is well, thanks.

  15. Lulu says

    I’m trying to apply for a free phone for my mom and the app is not accepting her address.
    She receives mail at her local post office but it will not accept either her physical or po.
    What should I do?

  16. Deatra mcfadden says

    I am disappointed with safe link. First issue with safe link, my phone was stolen I had 167 minutes left. I called to report it stolen and to get a replacement. The rep I talked to claimed she was a manager but she was so confused the kept me on the phone for 55 minutes just to order a replacement phone. I informed her in the beginning of the conversation I was on a time sensitive call. I was even more aggravated when she told me I will not be getting back the 167 minutes that was still on the stolen phone smh.then to top that I was given 20 lousy minutes for this replacement phone and when I made the first call after activation I realized my phone # was changed without my permission. When I ordered the phone I was asked and I clearly said yes I want to keep the same number too many ppl have it.that was transferred successfully but no supervisor could get on the phone. Another kicker in my stomach if I text before the 1st of the month. It will take from the 20 minutes they so cheaply gave me. Smh again
    I promise to NEVER purchase airtime for safe link nor will I recommend anyone of my friend and family to safe link

    • Rebecca says

      I have been having problems with safelink also. I even tried to cancel my phone and everything and it won’t let me. When I tried renewing it years back it sat pending for the years even when they received all the information they needed from me and the lady on the phone said I’d be approved no problem. Nothing but a headache and a pain in the rear!!!

  17. Harry Randolph says

    I use to have a safelink phone an it got stolen.. so I reapiled for one over 2 months ago an I’ve not heard anything I sent in everything.. I really need one can’t afford any other phone.. please help..

  18. Roger Clifford says

    I have had your free phone now for over 2 years in that time i lost my first phone you replaced it with a new one thank you. but for bthe past 8 months i have not gotten any free minutes why and my phone has no service at all. either send me a new one or give me my free minutes. Roger cliffortd

  19. Gary platt says

    I have no phone and no way of communication I have many Dr appointments and I am fearful something happens to me when I am driving to my doctors appointment for when I am alone in my home

  20. andrea verret says

    I don’t have a job to afford one and would like one for my son for emergency purposes and I don’t always have a ride. Would be so greatful. Thank You.

  21. barry woodall says

    Have been sick for about 7 months in and out of hospital during that time.would I be able to get this service?unemployed during this time.

  22. billy wyant says

    how come ply for a free phone and get it and i can,t get one i would like to know why you are turning me down for from geting a free phone from government that i try to get for my self this will be my first phone ever i do not have a phone that i can use i haft to get some one elice to call for me if i need to make a phone call

  23. Kathleen j. Russo says

    I have the safelink phone for 5 to 6 yrs. My Battery has died. I’m in need for a new phone after so many years If my phone charges at all, I can get 1 call out or 1 in.. I had to go through 5 extentions And not one answer, The only one that seemed helpful, want’ed me to take out the battery and read the # unfortunatly since The past 4 years I can no longer see the # I understand if I use my phone time I still have use of 911 But with no battery time I don’t even have that … thanx O.B.

    • Free Government Cell Phones says

      They can’t supply a new battery unless you can give them a number so they know what to send you. You’ll have to have someone read it to you so you can write it down. Then call again. Or, go to Radio Shack or Best Buy or Amazon and see if they have one. Safelink isn’t going to give you one for free since it’s so old and is just worn out, so you’ll have to pay for one anyway.

  24. David says

    I applied for Safelink and have been on SSI and food stamps sadly for over 10 years but to get it They requested my SSI award letter which I misplaced and I wonder why can they just look up my equalization by social security number

    • Kathy Davis says

      Why are u so sad for receiving SSI and food stamps for over 10 years… first of all u should be glad that there is help for u to have some type of income and food… stop feeling sorry for yourself… and if u received an award letter before, it shouldn’t be no problem for u to get a copy of your award letter from SSI nor a copy of your food stamp letter… u r either not being truthful or want somebody to feel sorry for u…because for u to even state that u feel sad for receiving something type of help that u needed it appears that u have low self esteem…

      • lindsey adams says

        DAVID>>> you can print an award letter off of the SSI website. It is very simple, And then you can just send a copy of it to them

  25. KIMBERLY CHAMEROY says

    Dear safelink,,,,i keep trien to get my safelink phone service back since i was told i had another lifeline, the other lifeline has since been disconnected and is no longer active. Ive called and tried to give safelink the verification code number for proof of disconnection of other lifeline..Safelink said they do not need it…And i can recieve new service from them again. Well, my issue is,,,, every time i try to apply online (because i cant get thru to a service rep by phone) the online keeps stating that i have a lifeline from another source….. It simply is not true!!! Please contact me with this matter..I need my phone back on!

  26. nancy reber says

    Im writing to find out why after sending my info through the mail and now I have faxed it why know one seems to know where all the info is I have sent a lot of personal info and would like to know where its going this seems like a scam to me I have sent you everything you asked for but its never enough I cant seem to talk to a person ever will some one email me to tell me whats going on or call the number I gave to you

    • Free Government Cell Phones says

      If you are asking me if you qualify, all you have to do is read the article and you’ll see that you do.

  27. linda says

    i lost my phone,and i am very sick i need my phone, i am a good customer 4 years never had a problem till now i called 4 another one and waited about 35 min on the phone just 4 some one 2 help me, and with that said you did and i was told i should get a new one in a few days hope all goes well ,the only thing that i hate was the time i had 2 waite 4 help

  28. Barbara Jack says

    I had to return my first phone because I couldn’t get any reception in the building in which I live.
    It had over 500 minutes on it. Tracfone sent a second phone with no minutes and no days of service and it couldn’t be activated so I was sent yet another phone that has no minutes. If I have to buy minutes I might as well get a phone large enough to see the the numbers.

    Calling customer service didn’t help.
    B. Jack

  29. Karen says

    I make sure that my phone is turned on at the beginning of the month, and I do not receive my minutes. I have to call in and go through several automated system prompts before I speak to someone to get my minutes.

  30. Sherry says

    I live in the country so I sometimes don’t get my minutes because of no service. Is there away I can add my free minutes myself a friend told me 555 but that doesn’t work.thank you for any help.

  31. Bonnie Farias says

    I just got my safe link phone I am trying to get it turned on. I can not understand what the person on the phone is saying. I have called several times and can not understand anyone who has answered the phone. Where can I find a store or English speaking customer service?

  32. duane wood says

    I have had safelink a couple of years. My phone drowned and does not work I bought a new phone and I would like to transfer the number and the minutes to a new phone, but I get NOOOOO help from your customer service Can you tell me where to call to get a person who speaks passable English who can solve my problem?.

  33. paul cooper says

    how do you report a loss phone. you do not have it in your menu. or howto get another one you need to be more persice

  34. Fcuk TwistedTalk says

    Called 1-800-723-3545, 1-800 378-1685 Online won’t recognize Enrollement # won’t recognize last 4 SSN, Unable to get to human after pressing 1 for english, 5 or 6 (tried 6x) and I get a “goodbye” call us back after you tried this”.I cannot get a hold of an human no matter How many times I call and I can’t even use the reference number 109 746 **** to get my fkg gdmn minutes.!!!

  35. candace porter says

    Ice chatting with a lady named names amy and was told there’d somebody already got a replacement phone from me i do not remember my old phone number i do not live at the old address in i never want to receive a replacement phone from you guys i never called to get a replacement phone or send an e-mail in time now in china chat with somebody until now i have a child that is in school i have doctors that has to get a hold of me in if i do not have a phone then disco northern doctors will be able to get a hold of me for somebody has use my name is a phone or a replacement phone in my name and i’m not very happy with it because when i was trying to explain out with her then she just cut me off and i was not rude at all i was trying to explain it to her in so i’m not very happy because i need a

  36. judith duke says

    I would like for safelink to accept me as a new customer. I was a customer before but, my phone was broken. So I sent it back to safelink. For the last year I have had a different provider. I don’t want to recertify with them at this time. My phone was in a class 3 flood in pensacola, Fl on April 31, 2014 at **** n. 9th ave. 23a zip code 32503. I need a new phone. Currently my phone number is 850-898-****. I think my old safelink # was 850-341-**** when I was at *** decatur ave. p’cola, fl. 32507 Thank you. I hope to hear from you soon as I receive food stamps, medicaid, and housing and I am currently seeking disability for stage 4 cirrohsis. of the liver.

    • Free Government Cell Phones says

      You just need to contact Safelink Wireless and tell them want you want.

      You shouldn’t post personal information on these or any other public webpages.

  37. mary says

    My sister in law used my notebook to get a phone and now I need a phone and it won’t let me fill out applacation she did not ask me if she could use my notebook she does not live at this address

  38. Ruth Archer says

    I applied for a free phone from a man sitting under a tent and was qualified for it and he told me that it would arrive in 5 to seven business days well that was several weeks ago and still no phone My husband has a heart problem and I need a phone when I call the phone # and tell them all the information they ask for it always says invalid.Please help me with this

    • Free Government Cell Phones says

      The phones generally take longer than this to arrive. Did you have your paperwork? Call Safelink to check on it, but you might be on the phone for a long hold time.

  39. Morse Edward Stewart says

    To whom it may concern:

    Greetings,

    I got a message to update, then a message to disregard and now my phone is off line.

    I thought it had lost its charge so I recharged it but it is still is not working.

    I thought this was approved for a year and received this message last year:

    OTAP Mailing Code – 32110 from Oregon Public Utility Commission:

    “The Oregon Public Utility Commission sent me a letter dated October 23, 2013 saying I had been, “…Approved…for free cell phone from SAFELINK WIRELESS BY TRACPHONE…” Sincerely, OTAP/Lifeline Staff”

    I am 73 years old, a veteran, have quite a list if infirmaries and rely heavily on this phone for staying in contact with the VA Doctors.

    I request your help please,

    Morse Edward Stewart
    503 380-**** (Not working at this time)

  40. Sandra Miller says

    Hello! My cell phone has been fine until now. I charged it and it did not work. I thought it might be dead.
    Then I got a yellow card from Safelink and I thought that maybe I did not make enough calls last month.
    I called to see if they could help me start it, but I could only get automated operators.

  41. ESSAN C NGUESSAN says

    TO WHOM IT MAY CONCERN,

    I AM SENDING THIS MESSAGE THAT MY SAFE LINK WAS DISCONTINUED WITHOUT NOTIFING ME,IT HAD BEEN DISCONTINUED FOR ALMOST TWO MONTHS,HOWEVER,I AM RECEIVING FOOD STAMP AT WASHINGTON DC,I AM UNEMPLOYED FOR QUITE A WHILE,I WOULD LIKE TO RESTORE MY CREDIT AS SOON AS POSSIBLE,FOR MORE INFORMATION,PLEASE CONTACT ME VIA MY E-MAIL ADDRESS LISTED ABOVE.THANK YOU,I AM LOOKING FORWARD TO HEAR FROM YOU.
    SINCERELY ESSAN CHARLES NGUESSAN.

  42. Tena Reisinger says

    I need new one my is broke safe link phone . I want the one that I can hear I deaf I wearing hearing aid please send me one I don’t have cell phone.

  43. Michael cain says

    I broke my. Phone it was. A boost phone. I added. Minimtes. From. A. Checking. Card from. Allegacy I onley. Added 10$ they. Were. At. The store. But. I,ll. Try. To order. A phone. But please. Order. Me. A phone. I Can not. Even. Dell. Without. A phone.

  44. Sean McGary says

    How long does it typically take to process an application (and hopefully get approved)?

    Also one of the questions in the Application (for the Low Income Housing) asks for my monthly & annual income & I just wanted to know if I’m supposed to put the amount prior to taxes being deducted, or the amount that I actually take home weekly?

    One last question, I know that some providers outsource their service to a larger cell phone provider (Ex: T-Mobile, AT&T, Verizon, Etc…) and was wondering if Safelink outsources their service to another provider (possibly a larger provider) for their service in Florida?
    Thank you in advance for your help!!

    • Parsley says

      interesting that no one has replied to this… I am new and NEED a phone ! … still sounds scary, this place

    • Free Government Cell Phones says

      There is no real “typical” time to get a phone from what we hear. We’ve seen a week, several weeks, a couple months. And we’ve heard of them never arriving. We have no ties to the companies so we cannot deliver a good answer, nor can we improve the process.

      As for what networks they partner with, here’s the answer from wikipedia:

      TracFone Wireless operates as a Mobile Virtual Network Operator, “MVNO”, holding agreements with the United States’ largest wireless network operators to provide service using their networks, including Verizon Wireless, AT&T Mobility, Sprint Corporation, T-Mobile US, and U.S. Cellular.

  45. Jennifer DeGrazia says

    When I try to apply for a phone it says I have a pending application. This is impossible, as I just now heard about it :-/ How can I remedy this please? Thank you.

  46. Jannis Coley says

    I received a text message that my minutes had been added to my phone. The only problem is the minutes never showed up on my phone. What can I do?

  47. Teresa Slack says

    I sent in my application the 3rd wk of June, I just checked the status and they are saying they haven’t received my application.

      • jared says

        I call them toll free numbers and its pry worst I’ve ever called!!!!! I need to get them to send me new phone but shouldn’t he this hard!!!!!!

        • Parsley says

          how long did your phone last before’it died’ ? I’m trying to figure out which one of these services to use.. and so far the reviews on the first 2 sound scary….

          • Patti says

            I got one from Budget Mobile and it is VERY USED and won’t charge. I’ve been trying to get the phone changed but not getting much help from that company. Now I’m searching for another company to deal with.

  48. george j cayer says

    hi i received a free phone a few monts ago and i noticed on it now that im not recevin my free time in the past 2 months whats goin on can any one help thanks i tried callin no luck

  49. Robyn Kyle says

    I would like to get a appalcation sent to p.o box 201 1386 springwood rd. Fincastle Va. I’am on food stamps ,medicare and Medicaid .Sorry about my typing my hands shake really bad . I would like to get a reply . thank-you Robyn Kyle

    • Free Government Cell Phones says

      We can’t send you an application because we are not the phone company. You need to contact Safelink directly.

  50. Esther Gallard says

    I sent in an application over a month ago. Your ofice says has not received it. And to reapply online. I worry about who has my information.

    • Free Government Cell Phones says

      If Safelink says they have not received it, they you should send them a new application. Or choose another provider for your state.

    • Angela says

      You can call them and see how much for a replacement or you can buy one online or at a store. I saw one on Amazon for 4.99 and it’s a qwerty phone. If you buy one, call Safelink and tell the you want to transfer your number, minutes, and lifeline to the new tracfone. It takes about 24-48 hours for it to be completed.

    • Toni says

      Your son lost his phone. Do you also have a phone, if you do what happened to the rule of one phone per household.

  51. Keenan Gaines says

    My phone is no longer active for services, I called this morning and was told I was no longer eligible because someone in my household is receiving these services, That’s not true I’m the only one with a free cell phone, I was told I have to re-enroll. Why do I have to re-enroll, there is an error in the information that was reported to you. My calls have been unsuccessful.

  52. Erin says

    I did not receive my 500 minutes as the limited time offer and I just joined a month ago. I then called and they said I would only get 250 why is that

  53. tna ravenel says

    yes I would like to know if you have a cell phone from cricket can you use it for the cell that you wouldn’t haver to sent me a cell phone because I have this one can I use it for my gov cell phone

  54. delores kender says

    It is hard to hear on my phone lots of noice scratching sound myphone is several years old how can i get a new phone?

  55. jimmy smedley says

    I have not received my free minutes for the month of july, can u please add my minutes to my phone. I tried to call you on numerous occations, but no luck.

  56. Robert Vandenburgh says

    hi I lost my phone there fore i perchased a new one however I keep trying to call and am having alot of trouble getting someone on the phone so that i can do so please let me know what to do asap thankyou

  57. Gregory Kout says

    I was wondering about my status, and when I can expect a phone, or a confirmation.
    Thank you. Gregory Kout.

    • kai Gram says

      Hi,
      When someone calls me on my cell phone, Do I have to pay for the time I am answering and talking to that person although I did not make the call. In other words do I lose minutes when I receive a call?
      Thanx

    • Free Government Cell Phones says

      This information is here and easy to understand. You are on the Safelink page, if that’s what you want use the contact information on this page to contact them. If you want to review other vendors, use our state page.

  58. Mattoslaura@yahoo.com says

    Please, send me an aplication for the safelink phone. i think that I’m qualify. Thank You

    • Free Government Cell Phones says

      Only Safelink can get you the application. Contact them directly — info on page above.

  59. Olga Garcia says

    El telefono se me cayo en el agua y ya no funciona.Aunque sobre todo estoy muy complacida con el servicio.Quiero saber que debo hacer para reportarlo y obtener un sustituto.mi telefono es 407-233-****.

    att Olga Garcia

    Gracias

  60. tom bruce says

    i am disabled and can not feel my legs i have tried three times to get my phone replaced with another flip phone like i have they do not seem to care as they keep sending me a flat phone that will not last more than a few days i would look for another service provider that cares about the customers needs.

    • Marshall Dygert says

      Tom, good luck finding any customer service department ( with any business ) that ” cares about the customer needs “. In regards to specifically Safelink, over the last two weeks I have spent over two hours on the phone attempting to talk to a real person via their automated phone system. No luck! All 5 or 6 or more lines are circular. There is no response to e-mail and their “we will call you back shortly” system is ignored! ( 3 times). My next move will be attempting to contact FCC . I’ll bet that will work about as well as Safelink. Dealing with the government is as bad or worse than corporate America!

  61. RONALD BOLENDER says

    MY TRAKPHONE STOPED WORKING / HAD OVER 800 DAYS LEFT AN 177 MIN…… HOW DO I REPLACE IT;;; thanks

    • delores kender says

      My cell phone is old and it is starting to give me trouble how can i get new one and can iget one that ica n tex on and what about being able to take pictures.

  62. Christopher Caron says

    I sent the application and verification through the mail last week and was wondering how long will it take for me to receive the phone and/or information

  63. Cassandra McMorris says

    I would like to know if the Safelink wireless phone I have can be upgraded to a camera phone. Pls let me know & if so how do I get one.

  64. Wilba Chalker says

    My neighbor gave me your 1-800 number but I was unable to get information about a free phone. I’m over 70 years old and not really computer savy and I do have a cell phone now but rarely use it and I have to buy minutes even though I still have minutes remaining but time has run out. I’m on a fixed income and would like information on your service. Thank you

  65. Gil says

    Safelink I have a hard time getting some one in person to help me with my problem and I get the running around Costumer Service Sucks

  66. lakisha colson says

    I’m not getting my free 250 monthly minutes every month unless I call to get them put on my phone.

  67. Todd Ellithorpe says

    hello i lost my phone i have try to call you more then once no word back like to get a new phone

  68. Jessie says

    I am not getting my free 125 minutes a month, since I had to get another phone, called all the numbers all I get is automatic people.

    • Free Government Cell Phones says

      Safelink’s contact info is right on this page, above, near the end of the article.

  69. Lenard Reynolds says

    Thank you for offering this, I,M DISABLED and need a phone so I can get help when needed, It Is like a saftey line I will feel much more secure when I GET THE PHONE GOD BLESS YOU. Sincererly Lenard Reynolds

  70. edna baker says

    I apply for a phone I put my child get free lunch I want to change it to Medicaid I have a photo of the Medicaid card how can I change it o n my application

  71. Mercury V Simanovicki says

    I’m trying to get a low income phone with free minutes each month. How do I know if I qualify or not?

  72. deborah a kehrer says

    I tried to check the status of application and it said id number not valid the number is 17911805. I applied on june 18th and emailed a copy of snap card at the same time. Please email me, how long untill I hear something. Thank you.