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Assurance Wireless Free Cell Phones

Free Android smartphone, unlimited free talk and texts, and 2GB data.
IN CALIFORNIA: Unlimited talk and texts plus 5GB data.

<< All Free Cell Phone Providers

Assurance Wireless, a Sprint/Nextel company, is currently available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin. And, as with their competitors, they’ll be coming soon to other states across the country.

If you qualify for an Assurance Wireless government phone, and requirements vary from state to state, you will get a free Android smartphone, unlimited talk and unlimited text messages plus 2GB of data at absolutely no cost.

THE CALIFORNIA FREEDOM PLAN: UNLIMITED TALK & TEXT — Residents of the nation’s most populous state get the best deal of all: unlimited minutes and unlimited texts, 5GB of data, and a free Android smartphone of course. Unbelievable, but true.

Assurance Top-Up Plans

You can take advantage of additional services by adding money to your account using a credit or debit card, PayPal or a Virgin Mobile Top-Up Card. Virgin Mobile Top-Up cards are sold at local wireless dealers displaying a Virgin Mobile Top-Up sign and are available at thousands of stores across the country.

Unlimited International Talk & Text Offers
Make unlimited international calls with $5 or $10 Mexico/Canada + International Text. That’s unlimited texting to over 200 international destinations.

$5 Mexico/Canada + International Text:

  • Unlimited Calls to Mexico landlines/mobile phones
  • Unlimited Calls to Canada landlines/mobile1phones
  • Unlimited International Text (over 200 international destinations)

$10 Mexico/Canada + International Text:

  • Unlimited Calls to Mexico landlines/mobile phones
  • Unlimited Calls to Canada landlines/mobile1 phones
  • Unlimited International Text (over 200 international destinations)
  • Unlimited Calls to landlines in over 70 countries
  • A total of 200 minutes to call select mobiles in over 50 countries (including the Dominican Republic) or to call landlines in the Dominican Republic. (Excludes Northern Territories, area code 867)

Simply add money to your Assurance Wireless account and then purchase $5 or $10 Mexico/Canada + International Text through My Account each month on your phone or on the Web.

Assurance Wireless is one of the biggest and fastest growing companies offering free cell phones through the federal Lifeline Assistance program, and it continues to grow rapidly because it is a subsidiary of Virgin Mobile, which itself is a subsidiary of Sprint/Nextel. They are the second largest company, behind Safelink Wireless. Although with their aggressive plans they’ve recently released, Safelink needs to be looking over their shoulder.

Are You Eligible?

Eligibility requirements for an Assurance phone and minutes often vary slightly from state to state, but you probably qualify for a phone from the company if you participate in any of the following government aid programs:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Pension and Survivor's Benefit.
  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)

If you are not on a government assistance program that is Lifeline-approved for your state, you can still qualify if your household income meets certain government guidelines in your area — namely, if it is at our below 135-150% (may vary upon state) of the federal poverty level. Submit your Assurance Wireless application online or via mail, or call the Assurance Wireless phone number to see if you qualify.

Be Sure to Compare Assurance Wireless with Other Options in Your State

Assurance Wireless is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact Assurance Wireless

www.AssuranceWireless.com
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054

Assurance Wireless Customer Service
1-888-898-4888
https://www.facebook.com/AssuranceWireless
Email: ourteam@assurancewireless.com or awsocialcare@sprint.com

Further Reading on Assurance Wireless

Latest News on Assurance Wireless

Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Don’t enroll at a street tent: Check around before you choose a free government cell phone company - We know it's tempting to enroll with a street vendor when he says, "It's free!" But the truth is that other companies probably offer other plans that are far better than the one that guy sitting in a booth is offering you.
California Lifeline explosion: More companies, more unlimited plans, more great paid plans - The competition in free government cell phones is getting stiffer in California and that's great for consumers because more companies are now offering free unlimited minutes and text plans.
National disgrace: Why don’t military veterans qualify for free government cell phones? - Thirteen of the fourteen leading Lifeline free government cell phone companies offer absolutely nothing for veterans. It's nothing less than a national disgrace.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired? - Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
We’re number three! We’re number three! Life Wireless tops one million free government cell phone customers - The Georgia-based company says it has topped the 1,000,000 customer barrier and climbed into the number three position in the Lifeline Assistance free government cell phone business, trailing only long-time industry leaders Safelink Wireless and Assurance Wireless.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.
Which free government cell phone companies offer smartphones? - So many readers ask us which companies offer smartphones that we decided it was time to survey all the top-ranking Lifeline Assistance companies.
Which free government cell phone companies allow you to make international calls? - So we put on our researcher hats and set out to find the international call policy of each Lifeline Assistance company.
What to do if your free government cell phone is lost, stolen or damaged - We get so many questions and comments about lost or stolen free government cell phones that we thought our readers would appreciate a complete rundown of replacement policies for each of the leading service providers.

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. I want to switch from safelink to assurance. How do I go about doing that?? I also need another phone with assurance. The one I have from safelink is bad and I don’t like safelink service anymore. I qualify because I am on food stamps

    Reply

    • Jeez, we’re getting tired to giving this answer. The Assurance website requires you to plug in your zip code to find out how many minutes, texts and how much data is provided. It varies by state.

      Reply

  3. This program outside of CA is now seemingly only offering 350 minutes per month. Probably the worst of any available Lifeline phones.

    Reply

    • Not sure what you’re looking at, Devi, but we checked the plan offered here in Texas and Assurance offers a plan with unlimited voice, unlimited texts and 2GB data.

      Reply

        • As if says on virtually all of the free government cell phone company websites, “Plans may vary by state.”

          Reply

  4. hi i just tried to summit my info and it said i needed to go to lifeline or something what do i need to do

    Reply

    • We have no way of knowing what that message meant because we are not your service provider, Adrienne. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone or by using the info in the article above.

      Reply

  5. I want to cancel anything that I may have applied for with your company.Please cancel my application,,, thank you,,, George Johnson

    Reply

    • You didn’t apply for anything with us, George, because we are NOT Assurance. You need to contact that company’s customer service team directly, not through us.

      Reply

  7. I have applied several times and I never hear back. I have sent all the paper work three times now. What is the problem?

    Reply

    • No way for us to know the problem because we are not affiliated with Assurance in any way. However, if the service you’re “receiving” is this bad, you may want to enroll with a different company. Here’s where you can find all the free government cell phone plans offered in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Most Lifeline companies say it will take a couple weeks, but our readers tell us if often takes three or four weeks or even longer. As our old grannie used to say, “Patience is a virtue.”

      Reply

  9. i worked my entire life nearly killed myself doing it—-now in past 6 years my epilepsy has gone crazy—i have had a widow maker heart attack. back surgery,shoulder surgery and now spine is a mess heart is damaged and weak—–i have had safelink for 5 yrs and now they are cancelling me because i do not have medicaid–wtf i live on disability and piss poor broke —i see drug addicts people who live offf welfare with 1,000 dollar iphones and yet all the money i paid in over years now that i am disabled i do not qualify for a phone—-my wife works at her 2 s**t paying jobs jobs we are always broke yet keep trying —you f**king people disgust me you will give these phones to illegals and welfare people who live off the system yet somebody who worked their entire life and whos body has finally given out from the strain gets s**t on its f**king disgusting—–

    Reply

    • We’ve said this about a thousand times, but’s always worth repeating. We urge our readers NOT to enroll at street events because they have been the scenes of far too much fraud and abuse.

      Reply

  12. My name is Frances viesca I got a assurance wireless virgin mobile phone at the food bank on liberty street in Cincinnati Ohio the agent who issued me the phone put in a wrong date of birth and social security number I showed her all my information I’m on ssi disability my phone she gave me doesn’t work the number is 513 587 ****. My email is *******@gmail.com its against and a violation of my civil rights for a government agent to tamper with fraudulent information against my personal information. That I entrusted to the agent for the agent to falsify and lie about my information by putting in wrong date of birth and wrong social security numbers ! I’m a 61 year old women with a chronic death illness . shame on you for depriving me of a FREE PHONE READ GALATIONS 6:7 !

    Reply

    • Hi Frances Viesca You can do two things Contact assurance wireless who is your lifeline provider and give them to correct the information or you can just go back to the Food Bank and find a Rep. from assurance wireless and request a working phone with your correct information.

      Reply

  13. I wouldn’t call assurances “free phone” a phone. They send out the ANS phone which is truly a piece of junk. You’d do better with a toy phone out of a .25 cent gumball machine. You are constantly having to send the phone in for repairs, which means you are usually without a phone. If you are lucky you’ll end up with with 10 Days use out of 30!!!!!!!

    Reply

    • I agree i am currently haveing the same proplem , except without the use of my phone i can not contact the company for the information i need to even get a replacement . without the phone functioning i am depending on emails and have sent several to the departments the give for proplem phones and have NO responses. i am currently in a shelter and looking for work with no way for employers to contact me .Could someone PLEASE help me ?

      Reply

      • Can you borrow someone else’s phone? Does the shelter have a phone for its residents?

        Reply

      • It maybe easier just to go with a new provider try contacting the food stamp office near you go in person there is a rep a lot of the time there. If not perhaps one of the workers can help you.

        Reply

    • Speak to your service provider’s customer service team, Evette. Give them a call.

      Reply

  15. I’m an Assurance Wireless field agent. A customer service representative told me I could download a paper application for a customer but I don’t see a link for that. Please send one to my email address.

    Reply

    • We’re not Assurance, Carol, so we don’t have access to their internal documents. How about if you contact your supervisor?

      Reply

  16. I have an Obama phone and am about to start freelancing again. Is it true that I cannot use my phone to talk to clients?

    Reply

    • Then you need to contact Assurance, Sheila. We are not affiliated with that nor any other free government cell phone company.

      Reply

  18. I am on the Safelink lifeline program. I realize it is a free program but how do you file a complaint about the customer service or lack there of on the company? The employees are rude and talk to you as if you are stupid. They lie about your account or just don’t answer question at all. its like they know they do not need to respect you as a customer. Please advise.

    Reply

  19. I have file and application in March 25,2019and it was sent in.
    Name: Thomas A Ross Jr
    Baltimore Md. 21205
    I was asking have a phone been sent to this address yet?
    Was I approve for the phone?

    Reply

    • We can’t answer your question because we are not Assurance Wireless. You need to contact that company’s customer service team.

      Reply

  20. THANKS ALOT!

    How am I suppose to tell John I’ll be late for work.
    He was expecting his free five dollar blowjob hours ago.
    Now that i have to walk cuz I can’t phone for a free government taxi…Probably not gunna make it over to my dealer’s house before he passes out either.
    You destroyed my day with not giving me a phone.

    BTW… I’m gay so I really thought that meant I qualify for everything

    Reply

    • We HATE to censor readers’ comments but this one is so far over the top that we seriously considered it. Instead we decided to run it exactly as it was written just so you can see what kind of lunatics are out there.

      Reply

      • Who ever you are moderating this board and answering questions; you so totally rock. You should have been a chef. You’re making me feel at home here. That one where the agent was asking you where to download an internal .doc. was def Top 10 material and it would not surprise me if you’ve gotten questions like that from .gov people and had to explain to them their own program. Too funny! You are def under-paid. Keep smiling! .

        Reply

      • “I’d be more than happy to help you with that form. Just give me your supervisor’s name and email address and I will tell them what it is you need and where to find it and you.”

        Reply

    • It truly amazes me that you don’t qualify for a government cell phone with such a ghetto mouth. I wish I could fly so high above the rest. Need a taxi? I’ll give you a ride.

      Reply

    • I JUST WANTED TO SAY THAT SOME OF THESE PHONE COMPANIES THAT OFFER THE FREE GOVERMENT CELL PHONE DEAL IS CRAPPY,I MEAN BAD CRAPPY,CAUSE THEIR SMARTPHONES ARE BIG PIECES OF REFURBISHED BALLS OF SCRAPMETAL. CAN YOU GO TO JAIL FOR HAVING MORE THAN ONE GOVERMENT CELL PHONE?

      Reply

      • If, for example, you had two, you wouldn’t go to jail. When you eventually got snared by the National Lifeline Assistance Database, one or both of your accounts would be cancelled. However, there are people who are so fraudulent that they have dozens or even hundreds of the phones. We hope they have been prosecuted and jailed.

        Reply

      • Ya because you should have a free smartphone in the first place… no you should have a free phone that lets you dial, and tap text via numbers. Why is it you think you should get what other people have to work their asses off to pay for, people who live paycheck to paycheck, but don’t qualify for these programs? What do you want… an iphone X? I have to pay for your shit when I can’t afford my own, only for you to come on here and whine about the “quality” of something that you don’t deserve – not that you don’t deserve a phone -you deserve a way to communicate – you don’t deserve a smartphone. There is a difference.

        Reply

  23. I am asking on behalf of my 62 year old homeless son. He wants to know when he will get a replacement phone. His name is Kenneth Conrad.

    Reply

    • Only Assurance can answer that question, Ann. We are not Assurance. This is an independent informational website.

      Reply

  24. Would I be able to come back to yous even though I don’t have the cell phone from yous because I went to q-link and I don’t like their service at all but also by coming back would I still be able to get another phone

    Reply

    • We are not Assurance. This is an independent informational website. However, the rules of the free government cell phone program say that you can switch service providers every 60 days. Each time you switch, the new company will send you a new smartphone that is compatible with its cell network.

      Reply

  25. Hi my phone is not working i have smartphone no service . i ilike to have another free government phone thank you

    Reply

    • We are not Assurance, Gloria. This is an independent informational website, so you need to contact Assurance customer service.

      Reply

      • Not top 10 but def Top 25 or so. Once a guy told me his PC kept freezing-up and telling him to hit the any Key and he had looked and looked and even bought a new keyboard “But for the life if me I cannot find any ‘any’ key.”

        Reply

  26. I am below poverty level I cannot verify my income because I do not have any can I si
    Till qualify for a free phone I need some way to comuicate…
    I am on SNIP a and can prove it with my card

    Reply

    • You’ve stumbled upon on of the biggest problems in the free government cell phone program — people who have zero income have no way to prove they have no income. The USAC says it is aware of this problem and “working” on a solution.

      Reply

    • We’re not Assurance, so we cannot answer your question, Debra. Contact that service provider directly to get the answer to your question.

      Reply

  28. Hello,

    I work for a non-profit agency who secures work for people with disabilities. Must of the people we serve receive SSI. Would it be possible to have a representative from the company to come to our agency and sign up individuals? Thanks!

    Reply

    • We can’t answer that question because we are not Assurance Wireless, Monique. You need to contact that company directly to make your request.

      Reply

      • yazzz. you def underpaid. figure out a way you can get a dime every time you post the assurance link and redirect one of these chuckholes their way? (I was writing “chuckle-heads” but “chuckholes” works well too ;>). Actually, that set-up would work b/c Assurance would give you their full list of sites and phone numbers and instead of you giving out their home page to these chuckholes, you could be sending them right where they need to go and saving Assurance a lot of time.

        Reply

        • If we could figure out a way to get a dime every time we redirect a reader, we would be very, very wealthy.

          Reply

  31. This is Timothy hall,
    I was just wondering if you guys have received my application yet to get a new phone?
    You can send an email back to me at ******@gmail.com thanks…

    Reply

  32. HOW CAN I DOWNLOAD AN APPLICATION ONLINE?
    I HAVE SURF YOUR SITE AND I CANNOT SEEM TO FIND A PLACE
    WHERE TO DOWNLOAD ONE.

    Reply

    • You don’t find an Assurance application on this website because we are not Assurance Wireless. This is an independent informational website. You’ll need to visit the Assurance website. We provide all the contact info you need in the article above.

      Reply

  33. I seriously cannot believe the ridiculous number of people that are leaving comments directed at you as if you are their service provider!! I’d have thought the fact that they aren’t at the assurance wireless website would have been a dead giveaway but what do I know? Thanks for keeping up the good work even though it’s gotta be irksome.

    Reply

    • Our comment moderators always try to be polite and helpful, but we completely understand when one of them occasionally loses it when they answer the same question for the twentieth time in a day.

      Reply

      • Times 2 to what Christina Winters says. I’d be tempted to cut and paste stock answers to mundane questions..

        Reply

        • Our comment moderators always try to be polite and helpful, but we completely understand when one of them occasionally loses it when they answer the same question for the twentieth time in a day.

          (See what we did there, Wildman? We cut and pasted the same answer we gave Christina. Gotta do something to amuse ourselves.)

          Reply

  34. I understand you can’t pin point if one carrier gets better coverage than the other. My problem is AT&T isn’t even in my area of CA, so before I apply I need to know if service is available in my area. Can’t seem to find out unless I apply, can’t shop around if I apply FIRST!
    SUZI in Valley Center,CA

    Reply

    • Are you saying that AT&T customer service won’t tell you if they offer service at your home?

      Reply

  35. hello i trued to go on assurance to inform you my phone was lost but they keep saying no such number i’m Judith Alziadeh my number is 734 752 ****…please turn this off so if whom ever has it does not use it…i have no phone to call you so im at the WYANDOTTE library to inforn you of this matter..thank you so very much…..Respectfully Judith Alziadeh

    Reply

    • Sorry, Judith, but we are not your service provider, so there is nothing we can do to help you. You need to inform Assurance customer service directly.

      Reply

  36. I cannot get ANY assistance from your stupid computer phone system because I forgot my idiotic password and your phone system won’t let me speak to al live person. Please contact ******@gmail.com ASAP. Your service sucks. Thomas F. Armstrong.

    Reply

  37. Hi i am trying to find out on how can i be able to get my account number from Assurance Wireless. i am trying to switch over my phone number into a new account. but i’m not able to do so without my account number. so if you could please help me to provide what i ask for i would be very thankful. .

    Reply

    • Well, this may seem obvious, Elsa, but have you attempted to call Assurance customer service to ask for your account number?

      Reply

  38. My name are John W. Manning and I mailed you all proff of my food stams letter, but if you all need me to send you all a copy of my SSI letter from the Social Security Office please let me know and the Email address to Email it to.

    Reply

    • Not us, John. This is an independent informational website, NOT a Lifeline service provider. You need to contact the company’s customer service team.

      Reply

  40. I have a password lock on my phone and I need to know how to reset the phone to change my password. My email is *******@gmail.com. thanks.

    Reply

  41. Assurance is profiting billions of US tax dollars just like all other corporations that feed off tax revenue intended for “benefits” to qualified recipients. The”government” is just as guilty, it feeds itself first, corporations second, everyone gets their part of the pie. It starts with the lawmakers and lobbyists that represent Sprint, everyone is in bed together at some point or another.
    If there were no middleman corporations involved, at a fraction of the tax dollars, you would receive benefits directly and enough to purchase one of the newer cell phones with unlimited service. As with all government assistance programs you end up with a crumb of pie crust.
    After the initial skimming at the government level, instead of sending you a voucher which would allow you to choose your provider and obtain normal competitive quality product and service, your tax dollars in the form of an assistance benefit that you qualify for are given directly to the major cell phone carrier corporation itself, Sprint, also known as Assurance Wireless.
    Here’s what your crumb of pie crust looks like:
    1) An outdated, disposable cell phone.
    2) The worst in outdated technology signal service.
    3) Minimal usage. Because Sprint makes billions more profit selling you what you should have had in the first place.
    3) Terrible customer service and a website that does not function properly. The benefits that should be sent directly to you are paying Sprint executives, sales commissions and eventually a person with an OUTSOURCED job, in a foreign country, trained to tell you rudely that you should be grateful to them for anything you get from them because they are giving it to you for free!
    It’s a no gamble situation for Sprint, they are given the massive profit before even offering any product or service.
    In reality, aside from profit and salaries, you qualifying for this program pays for all the people involved in the pie feast (including that rude broken English speaking call center rep in the Philippines) to have real cell phones and quality unlimited service. Your crumb on the floor gets you a worthless phone, 350 minutes of unreliable signal, and a slap in the face by them insisting that they are giving you something that you do not deserve.

    Reply

  43. Yes, I was able to qualify for the Virgin mobile cell phone. Got it at the end of December had problems with it sent it back. Got phone #2 had other problems sent that one back. On 1/8/19 received my 3rd phone still having problems & some of the problems are the same problems I had with the first two phones. I inquired that I paid $20.00 dollars to 2 men in N.B., MA that were representing Assurance wireless. Had 3 options 1 was free 2nd one cost $20.00 & the 3rd was $30.00 I believe. So I purchased the $20.00 one. I would like to get my money back but they said that wasn’t possible. Well if I have to I will contact the BBB & speak to the Attorney General of MA on this matter!

    Reply

    • The way we understand your comment, you bought your phone for $20 for two guys on the street who said they worked for Assurance Wireless? Are we the only ones who think this sounds somewhat less than on the up-and-up?

      Reply

    • If you mean that you are changing service providers, you must tell your new service provider’s customer service rep that you want to “port over my current phone number.” It’s a pretty simple, straightforward process, but repeat it several times in your conversation and confirm that it has been done before you hang up.

      Reply

  45. Michelle reviewed Assurance Wireless

    “Worst customer service ever!”

    If I could remove stars I would give -10. I was talked into contacting Assurance for a Lifeline phone to help make things easier for appointments. The first flag I ignored was their absolute requirement for a physical building address, even though I did not have a fixed address. Shame on me. About a year later, I finally get a place to allow me to use their address. Got the phone. I’m not big on technology, so didn’t use it much, but noticed a few months later that the screen would black out when trying to make a call or check voice mail, and it was a real $#*! to try to get it to come back on. I thought it was just a fluke until it started doing it every single time. So I got the bright idea to call and ask for a replacement. The account verification process was a head-banger, especially since I forgot some of the info from what turns out to be a year and a half ago. 30 minutes later, finally get to the point where they can order a new phone… and oh, by the way, there is a $5 shipping charge. Um, ok. I guess that’s what I’ve got to do. Color me surprised when I see a $6.39 charge on my bank account they cannot explain. They finally come up with the lame excuse that the IRS collects that…??? I’m no idiot, but the IRS DOES NOT COLLECT STATE SALES TAX. And no state anywhere charges a 28% sales tax rate! Multiple requests for an itemized receipt were ignored, messages that were received were patronizingly stupid. Requests for the tracking number that SHOULD have been issued within 3 days of ordering the phone, per the clerk on the other end of the line, were ignored, and phone has yet to be received. After confirming the mailing address twice on the phone, I’m told that they need yet ANOTHER confirmation…….

    I have a pretty solid case of CPTSD, and this stirs it right up. I have no room for stupidity and dishonesty. Overcharging me and then lying about it equates to theft.

    I did NOT get involved with Assurance so that I would have an unnecessary source of stress to deal with. Stay far away from these people. You’ll be glad you did.

    Reply

    • Definitely stay away from assurance wireless. Junk phones had two and mailed old one back but bcuz they can’t find it cut service off but still registered as customer to keep me from getting a phone else where
      Alina. Had phone stolen they actually said they have no way to shut the service down on the stolen phone unless I buy a replacement phone for 35.00$. They’re all a scam one way or another. Good luck to anyone needing a phone but has no income or resources to be able to get contacted for appts or possible job is not happening

      Reply

  46. How do I get started?? Some how I keep coming back to this page I’m trying to see if I can get this assistance I don’t know if I qualify because all I get is social security benefits and my kids do too?

    Reply

  47. I had assurance wireless and missed the annual recertification. I have no phone at all, disabled and on ssi and desperately need one asap

    Reply

  48. My disabled mother on Medicaid lives in Connecticut with my sister who is also on state assistance and has a free phone. Can we get my mom a phone of her own? Sister was told no only one phone per household.

    Reply

    • That is correct, Gordon. Only one phone per household UNLESS each phone applicant lives separately. For example, they must each have their own room, buy their own food, pay a portion of the rent.

      Reply

  49. Because my mother lives in a small town where you get your mail at the post office and not delivered to your house this program does not apply to her?? I have met with a representative currently in our area, tried to apply online, and called customer service. Does not apply to my mother who lives on SSI with an annual income of less than $12,000.

    Reply

    • Unfortunately, you have stumbled into one of the biggest flaws in this program. What they are telling you is true, and the USAC tells us that they are “working on it,” but so far that work has not paid off for potential customers in your situation.

      Reply

  50. yes i have a phone through u an ive had nothing but problems with it im getting calls for the pervious owner of the phone an it keeps frezzing up on me an kicking me out of my facebook is there any way i can get a different phone an maybe alil bit bigger plz an thank u

    Reply

    • You are mistaken, Steven. You do NOT have a phone through us because this is an independent informational website that is NOT affiliated with any free government cell phone company. You need to contact your service provider’s customer service team by calling 6-1-1 on your Lifeline phone.

      Reply

  52. I swap my old phone out and got new phone I’m tying to additive my after six times one line and twice by call I’ve gotten no were, Case#81629672 help please

    Reply

      • LMAO!! Reading these questions are entertaining & there are no words for some but it’s hard to believe that these are adults asking these same questions that’s been answered too many times and the fact that NOONE CAN COMPREHEND THE FACT THAT Y’ALL ARE NOT THE ACTUAL PHONE COMPANY WITH WHOM THEY HAVE SERVICE!! WTH??

        Reply

    • We have an extension cord somewhere here around the office, Judy. But we don’t think it’s long enough to reach your house.

      Reply

    • Of course it’s not charging. It’s free.
      Sorry, but we couldn’t resist. We can’t help you because we’re not your service provider. You need to contact its customer service team by dialing 6-1-1 on your free government cell phone. If your phone is dead, you can call the number shown in the article above.

      Reply

  55. I have used Assurance Wireless for several years. Sometimes the service has worked well (but not now) but customer service never works well. They require me to use a ZTE model N817 HW version CQ5110V2.0 phone which they supply. While there are numerous problems, the most troublesome ones are that the system will not pay attention to the location of the center of my finger and unless I use a tool I specially designed with a .12″ diameter tip will execute near by functions rather than what is under the center of my finger, so I have to keep the tool with me to perform most functions. The second problem is that to answer a call, I have to put my fingers on a bar and slide them down. The bar should follow but usually does not. If I slide my fingers sown too far with the bar not following, a bunch of messages pop up from the bottom and there is no way to retry. Many calls go unanswered due to this.
    There is a annual re certification of eligibility requirement that has never worked properly. I weas trying to change phone companies so delayed the process this year. Now I find the plan I was intending to use is discontinued so I am trying the recertification. They encourage me to recertify over the phone. The service is for people with low income but one year the system ask me to certify that my income was less than some ridiculously large number and since then it requests me to certify that my income qualifies without revealing what that means. Then it would require me to say that inorder to continue my life line service I do not now have any, so recertification could not be completed. Now when I start the process, it asks me to agree that the name they have in file is my full legal name. They have never ask for my full legal name so it is not and the machine says I have to send them a paper application with proof of name change. Since my name has never changed, there can be no such proof. The materials they send me says my current service expires on December 14, but on December 5 I discovered that it was not working when a friend came to check on me because I did not reply to her SMS messages. Then I found that I could not send SMS messages or place phone calls. Their so-called customer service has been of no use in fixing the problem.

    Reply

      • I use Assurance also. I first received a ZTE . When I needed a new phone they sent me a ANS. I do like it better. I love Assurance. I get great coverage and their customer service is wonderful

        Reply

  57. Where is your office located? I would like to get a job wif u. You guys keep answering the same questions and get to abuse da peeple who rite in. It sounds like your company really sucks and Cintex treats peeple like shit, but what do you expect for free? It’s grate that Obama did this and made everybody else pay for it.

    Reply

    • It’s impossible for us to answer that question, Tracy. Each company offers a number of makes and models and they are handed out randomly. So the person before you may get one phone, you get another, and the person after you gets a third completely different make and model.

      Reply

  59. I was on your website looking into lifeline. Please send me the most basic phone. Talk and text with a physical QWERTY Keyboard. In addition, I would like to know why your website causes pain in the wrist? Whats up with that?

    Thank you.

    Reply

    • We can’t send you anything, Fred, because this is an independent informational website, NOT a free government cell phone company. You need to contact one of the companies offering Lifeline plans in your state.

      Reply

  61. To whom this may concern At the Assurance Wireless Phone Company well i got a free Phone and today something popped up on the screen saying the phone has stopped so I tried to exit that off the Screen and it wouldn’t let me and i even tried to Power Off My Phone and it wouldn’t let me do that either so i got to thinking about maybe i can take the Battery out and reset it that way but no i didn’t get that far because i noticed that something liquid was leaking out around the Battery so i just laid my phone down and decided that i was going to try to Contact you all which is The Assurance Wireless Phone Company and see about getting a Replacement Phone because that phone was junk it didn’t last maybe a week and i don’t understand why and what happened to the Phone so please let me no what i have to do to get a Replacement Phone or what i need to do so that i can get My New Replacement Phone please and THANK YOU SO SO VERY MUCH

    Reply

    • We are not Assurance, Lois. You need to contact the company directly using the contact info we provide in the article above.

      Reply

  63. My name is Linda Schmidt. I have been with assurance wireless for years. But everytime I”ve been sent a replacement phone there was always something wrong with it. So, I switched over th a Samsung p0hone, which I got it last Saturday and it didn”t work either, I returned the Samsung phone for a refund. Right now I don”t have a cell phone. I would like to go back to Assurance Wireless. I would liek to know how I can fill out a application on the internet so I can start recieving my smartphone from Assurance Wireless. Thank-You, Sincerely, Linda Schmidt

    Reply

    • You need to contact Assurance customer service using the contact info we provided in the article, Linda.

      Reply

  65. My name’s Andre Johnson ..from Mankato MN….I have been waiting for my cell phone.. I sent in all the information needed…..been waiting over 2 months for my free cell…how long does it take to get it…already have a cell pin but no phone yet… patiently waiting…..but like to be informed when an how long it takes…thnx..

    Reply

    • Two months is too long to wait, Andre. You should contact customer service at the company you enrolled with to check your status.

      Reply

    • For god’s sake, man, what is wrong with our readers today? This isn’t the Assurance Wireless website, CarMell. You need to enroll directly with Assurance.

      Reply

    • You need to enroll with a company that offers plans in your state, Theodora. Click on “States” at he top of this page.

      Reply

  68. Cheap is the key word here. My assurance wireless phone cracked and broke way too easily 904 894 ****. I need a new phone Ralph Nasco

    Reply

    • You need to speak to Assurance customer service, Ralph. This is an independent informational website, so we cannot provide you with a new phone.

      Reply

  69. I am leaving a comment because I sent my shipper and have a little time and never received my phone I want to know was going on

    Reply

    • We cannot answer your question, Martha, because this is an independent informational website that’s NOT affiliated with any free government cell phone company. You must contact customer service at the company you enrolled with.

      Reply

  70. Where do I send the application to? USAC – Lifeline Support Center, or Assurance Wireless?

    Do I send the whole 8 pages, or just the ones that I needed to fill out?

    Reply

    • Send it to the company you are enrolling with. We don’t know what the other pages are, but we’d send them all the pages if it were us.

      Reply

    • First thing you need to do is to Google the make and model of your cell phone plus the words “user manual.” Once you find the manual, you can look up the solution to your problem.

      Reply

  72. I have put in a application for a government phone how long do it take for me to hear from yall my name is catherine burkes

    Reply

    • You will wait forever to hear from us, Catherine, because this is an independent informational website, NOT a free government cell phone company. You must contact one of the service providers using the contact info we provide.

      Reply

  74. My sister is with Assurance Wireless and the phone she recieved is very difficult for her to use.
    Can I give her my old phone or buy one that is truly useable by a person with memory problems?

    Reply

    • You may work, Cheryl, but you need to speak to Assurance customer service or tech support to make sure that your phone or the one you want to purchase is compatible with the Assurance network. Not all cell phones are compatible with all cell networks, so PLEASE confirm that the replacement phone is compatible before you purchase it.

      Reply

  75. I have forgot my password on my other cell phone the one assurance wireless and you’ll send me another one but I was trying to find out if you’ll can give me a free new phone number with it

    Reply

    • We are not Assurance Wireless, Darlene. Speak to customer service at Assurance to get your question answered accurately.

      Reply