When you first got your cell phone, you thought 250 Safelink minutes and one thousand texts a month are going to be enough. But, what if you get put on hold when you’re calling the doctor? What if you call social services with a question and get switched from person to person before you can get an answer? What if there’s an emergency and you have to spend the day making a series of calls. Fact is, any number of things could eat up your minutes.
Safelink Wireless phones come with up to 250 minutes of airtime and 1000 texts a month (some states 500 minutes and unlimited texts!), depending upon which of the three free Safelink plans you use. That should be enough for most people who are truly using the phone as a lifeline. But sometimes running out of minutes is just plain unavoidable.
Luckily, there is a way to get more minutes as soon as you need them. It’s not free, but it is affordable. Here’s how easy it is:
Add Tracfone Minutes to Your Safelink Phone
The phones that Safelink provides come from their parent company, Tracfone, one of the three major prepaid cell phone companies in the country. As the owner of a Tracfone mobile phone, you can get additional minutes the same way any Tracfone customer would.
Buy more minutes online
Yes, you can buy more minutes directly from TracFone at tracfone.com. Is that easy or what? Click, click, click and the minutes will be automatically delivered to your free government cell phone.
Buy more minutes by phone
Since you already have a free government cell phone in your hand, adding minutes by phone is pretty simple, too. Just call Safelink at 1-800-378-1684, press a few buttons, and your additional minutes will be automatically added to your account.
Buy more minutes from a local retailer
The first thing you need to do is buy a Tracfone Airtime Card. You can get one online by going to Tracfone.com, by calling Tracfone at 1-800-378-1684, or in person by visiting any of 70,000 retail locations across the country, such as Walmart, Target, Kmart, Radio Shack, Vons, Family Dollar, Dollar General, CVS, Rite Aid and many others.
The Safelink website allows you to buy minutes in four different packages of Airtime Cards with a different number of minutes in each package. But take our advice: Don’t buy from here because you can find many more packages and some great deals over at the Tracfone site. So save yourself some money and just go there directly to Trackfone.com.
Tracfone.com’s Airtime Card page will show you many different options. Each option will show you the number of minutes you will receive.
For example, if you purchase 30 minutes, Safelink will give you 100 minutes for just $9.99. If you purchase 60 minutes, they’ll give you 200 minutes for just $19.99. If you purchase 90 minutes, they’ll give you 250 minutes for just $24.99. And, finally, if you purchase 120 minutes, they’ll give you 300 minutes for just $29.99. Bargains one and all, we’d say.
Once you choose the Airtime Card that’s right for you, you’ll need to enter either your cell phone number or your phone’s serial number. If you are unable to make and receive calls, enter your serial number.
Once you have already purchased an Airtime Card and want to buy more minutes, you can do it directly on your phone, or you can do it online. If you are doing it online, just follow all the prompts to get to Rapid Refill and fill in the form. If you want to do it on your phone, here’s how:
- Make sure your phone is turned on by pressing the PWR/END key.
- Go to the Prepaid Menu from the Main Screen.
- Select the Redeem Airtime or Add Airtime option.
- Enter your Airtime PIN Number.
- Here are specific Rapid Refill instructions for each Tracfone model.
Save more money with Tracfone promo codes
Here’s good news! You can get additional airtime and other benefits if you can locate a good Tracfone promo code and use it for your Airtime Card purchase. Ahhh, but where do you find these secret codes?
Sometimes you can find them on Tracfone’s site, but there are other independent sites that often list them. If you find the codes on an independent site, make sure it’s expiration date hasn’t expired. Our advice: Find several promotion codes and try several of them on the Tracfone order page until you find one that works.
For example, FreeGovernmentCellPhones.net has a page of Tracfone promotion codes you can try. We constantly update that page, but there are so many promotions and so many codes that you may well find that some of them have already expired. Keep trying because the savings can be substantial.
The bottom line: There’s no perfect solution to the problem of running out of minutes before you run out of month. But with some careful planning and a little work, there are very affordable ways to add minutes and make your Safelink phone even more valuable.
Important notes
The following information has been taken directly from the Tracfone website and it’s important that you read it.
Customers Please Note: If you are a SafeLink Customer on Plan Option 1 or 2, TracFone Airtime minutes added to your SAFELINK WIRELESS phone do not expire with active service and Usage (as defined in the SafeLink Terms and Conditions) during a consecutive sixty (60) day period. If you are a SafeLink customer enrolled in plan option 3, all of your unused minutes expire at the end of each month upon your receipt of your free 250 monthly minutes unless you have purchased and added a TracFone airtime card to your phone. You may carry over unused airtime minutes on the SafeLink 250 Minute Plan for up to 3 consecutive months if you purchase and add airtime from a TracFone Airtime Card before the 25th day of the month. By purchasing and adding a TracFone airtime card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional TracFone Airtime cards) will carry over for 3 consecutive months from the date of your last TracFone Airtime Card redemption. If you purchase and redeem a TracFone Airtime Card on or after the 26th day of any month, your airtime balance will be reset and not be carried over to the next month. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the 3 consecutive months. The 3 month carry over is effective from the date of redemption of the last airtime card redeemed to your phone.
R. Mazur says
I recently received a SafeLink phone. I also have a TracFone that still has plenty of minutes, and service days left on it. When the service days on my TracFone are about to expire, can I transfer the minutes to my SafeLink phone?
Also at that time can I transfer my Tracfone telephone number to my SafeLink phone?
Free Government Cell Phones says
No, unfortunately, you cannot transfer minutes to your Lifeline plan.
Sandra Towns says
I can’t make any calls, there’s no bars. I need to call for a doctors appointment.
Free Government Cell Phones says
You need to either (a) borrow a phone so you can call your service provider’s customer service team, or (b) visit your service provider’s website.
Sherry A strange says
Need extra minutes
Free Government Cell Phones says
You can purchase extra minutes on the Safelink or Tracfone website.
Kristof says
Never had a cell phone before, so these may be dumb questions, but such is life:
1. All these companies mention “unlimited talk” for them that qualify for California lifeline, then turn around and hawk the purchase of cards for extra minutes, later on in their spiel. I’m sensing a snow job. Comments?
2. Same for the promise of FREE! FREE! FREE! Sounds like there are lots of hidden charges concealed in each offer, so just how ‘free’ is the Obama Phone really…and if it is free, why the need for a debit/credit card on file?
Free Government Cell Phones says
We know it sounds confusing sometimes. There are several possible explanations. (1) Not all the plans are unlimited. It depends on which one you sign up for. So the extra minutes are sold for those who are not on unlimited plans. (2) There are no extra charges. The free government cell phone plan is, indeed, free. The only additional charges you may need to pay for are for additional services, such as international calling, for one example.
We urge you to make urge you know exactly which plan you are signing up for and what is included in that plan.
Mark says
For the past four months Safelink has been shutting off my phone. When I call them, they first claim “I used up my minutes. I’ll have to BUY more”. When they check my account, they realize I haven’t. Then they claim, “They’re waiting for the Payment from the Government, which could take up to five days.” (I’ve been waiting for six days). Last month they apologized for shutting it off, they noted my phone IS NOT to be shut off (For health reasons) and PROMISED it would Never Happen Again. They LIED.
I have gotten the BBB involved, but maybe I should get the FCC, and my State Attorney General in on this too.
SafeLink is stealing from our Government, and they should be held accountable.
mome ya says
Been there and the same thing happened to me. I am so tired for the rip-offs.!!! All the companies are not only ripping us off they are ripping off the gov funding as well!
Daniel says
Tracfone airtime card can i use it for safelink account
Free Government Cell Phones says
That’s a question that can be best answered by customer service. Reach the by calling 6-1-1 on your free government cell phone. Here’s what we found on the internet:
“Some people have used Tracfone refill cards with Safelink phones with limited success, but the extra minutes from the Tracfone refill card disappeared when more Safelink minutes were added.” Check out the accuracy of this statement for yourself.
John Doyle says
I used to have unlimited minutes on my Safe Link service. Then, unsolicited, you folk sent me a SIM card and advised me to upgrade my service as the old cell phone was almost obsolete. That is when my problems started. I had to pay for a Smart Phone (with borrowed money, when I was quite happy with the little black Tracphone phone I originally received with my new number (603) 265-****
On September 16th., 2021, your company withdrew $17.03 from my checking account!
I wish I could turn the clock back to the way things were before you sent me that goddamn new fangled SIM card. I did not know how to either send or receive Text messages, I was forced to learn how t use texting at 74 years of age. Every time we get used to something, you change it!
Free Government Cell Phones says
Let’s make clear that “we” didn’t have anything to do with any of this. This is an independent informational website and we are NOT affiliated Ed with any of the Lifeline service providers. Call 6-1-1 on your free government cell phone to get in touch with your service provider’s customer service team.
Lacy says
I am trying to get a smart phone for my Mother. She is on Medicaid and SNAP. Every link I go into asks for an email address. She does NOT have one. I was given ********@tracfone.com and that took me no where. She really needs/wants this…HELP!
Free Government Cell Phones says
Have you tried to enroll by phone? Here’s where you can find all the plans in your state (and the companies’ contact info) at this link:
https://www.freegovernmentcellphones.net/states
Patricia Martinez says
Ffree government cell phone with free minutes
Free Government Cell Phones says
?????
JustBrowsing says
I am amazed at how many people ask you guys to “fix their phone” or “add minutes” for them. Just the sheer number of comments is crazy too. Thank you for the entertainment. Also the new program (likely because of covid) is called EBB… But who knows how long it will last.
– Also you can text BAL to 611611 to get your air time, data, and service end date info.
Emergency Broadband Benefit (EBB)
FREE Monthly Unlimited Talk, Text and Data
FREE 10 to 15GB Hotspot Data* (Offer varies by state) + Unlimited International Calling**
Don’t miss out on this opportunity and apply for the Broadband Benefit. Click on the button to review the disclaimers, e-sign the form and start enjoying the new benefit.
Video Streams at up to 480p. We reserve the right to review your account for usage in violation of the SafeLink Wireless Terms and Conditions.
* Hotspot data may not be available for AT&T-compatible SIMs. Your Hotspot or BYOT service can only be activated where Service is available, offered, and supported by SafeLink. Services are provided at SafeLink’s discretion. Unused balance will not carryover from month to month.
** Each account may be allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming is allowed. Other terms and conditions apply.
George Mosley jr says
I have forgotten my refill date, I’m on the free plan. It’s telling me I’m out of data.
Free Government Cell Phones says
We would imagine that customer service will be able to tell you your refill date. Call 6-1-1 on your free government cell phone.
Beth says
I cant remember which provider I had and my screen is all cracked up and I cant do nothing with it how do I find out which service so I can apply for new phone
Free Government Cell Phones says
Does the phone still work? If so you can call 6-1-1 on the phone and speak to your service provider.
Christopher Walker says
Hello my mom has a tracefone. It stopped working. Someone said that it may have run out of minutes. How do I add minutes to this phone. and how do I find out how many minutes a month that she gets?
Free Government Cell Phones says
We are not Tracfone, so we have no idea what kind of contract your mom has. Your mom needs to contact Safelink customer service to find out what the issue is.
Arthur says
I have never made any international call with Tracfone. It was my goal to talk my father ever
y week. Now after 10 years, no triple like it is stated only 20 min
Free Government Cell Phones says
We’re not sure what international offer you’re talking about, Arthur, but we’re pretty sure no phone company in the world still offers the same deals they offered ten years ago. Plans always change over time.
Debbie Amaral says
I have a SafeLink phone. Have not gotten my minutes in months. Why?
Free Government Cell Phones says
We’re not Safelink, so we have no idea. Contact your service provider’s customer service team.
MarianneRundle says
I like having a cell for when I’m on the go.
Free Government Cell Phones says
Cool. We wish we could be on the go, but the boss makes us sit here all day and respond to reader comments.
linda ramirez says
I received text from safelink that I am eligible for unlimited talk. text and data It states to visit *********.com to accept but I cannot get any thing. This was for temporary emergency benefit starting march 1
Free Government Cell Phones says
We don’t recognize that website, Linda, so we would be wary about visiting it. The Safelink website makes vague reference to a weather-related plan, but gives you detail and basically says, “Come back soon to learn more.”
Donna Porter says
I got the same message will start in june
Free Government Cell Phones says
If there is a special offer available, you should be able to find out about it at your service provider’s website OR by calling 6-1-1 to speak to customer service. Call us skeptical, but we just don’t trust emails.
Denise says
Hi! I have a question maybe you can answer:
Do you have any idea why I might get a text notification from Safelink thanking me for my airtime purchase when I never purchased an airtime card?
Have you heard of this before?
Here’s the exact text:
SafeLink: Thank you for your SafeLink airtime purchase. Remember, your new card benefits will be used first, then your free monthly allotment. Have a great day!
Just curious,
Thanks!
Free Government Cell Phones says
You hyabe good reason to be curious, Denise. That’s not something we’ve heard in the past. Perhaps it was a special promotion that you lucked into. You can always call 6-1-1 on your free government cell phone and ask customer service to explain it.
Christine says
I absolutely did not buy more minutes someone has used my debit card somehow I don’t know how but I did not buy anything from you please fix it it is definitely not anything that I have ordered and it is my debit card
Free Government Cell Phones says
You didn’t buy anything from us, Christine. We are not Tracfone. This is an independent informational website.
Debra Arnold says
How much are the minutes I’m used to having 1000 minutes. My sister lost her husband to coronavirus. I need to keep her on the phone for her safty.
Free Government Cell Phones says
Are you asking how much it costs to purchase extra minutes? If so, most companies offer a variety of “top off” plans. Check your service provider’s website or call 6-1-1 on your free government cell phone to speak to customer service.
Dustin says
I have a phone the service has been disconnected why
Free Government Cell Phones says
We’re not your service provider and do not have access to your records so it is impossible for us to know the reason. You’ll need to contact your service provider’s customer service team.
Louise Clementi says
I have a TracFone but would like the free government phone since my income is low.
Free Government Cell Phones says
Here’s where you can find all the plans available in your state. Check them all out carefully to find the one that fits your needs best:
https://www.freegovernmentcellphones.net/states
francisco vargas says
why the tracfone, aplication does not working in my cell phone.
Free Government Cell Phones says
Impossible for us to know, Francisco, because we are NOT Safelink. You’ll need to contact that company’s customer service team.
Scott says
To reply to college, oh I hear you I was on the phone with SafeLink n 3 customer service reps for over 3 hours they wouldn’t listen I could barely understand half of the English had to keep repeating myself finally I got so frustrated I have the phone to my girlfriend who wound up with the same problem they wouldn’t listen to her and she had trouble understanding there English, luckily she has more patience then I do, but finally after 3 hours they found out how to swap out a phone. Company definitely needs better customer service, but with that being said I am grateful for the program
collette says
Why is it that Our United States of América government creates & sponsors phone service(safelink) but not a single American working there? Not only that, but the customer service agents & tech support agents haven’t a single clue what english speaking american customers are saying much less how to solve a problem! A Simple call to customer service typically lasts for an hour and goes through 3 agents!! You’d think that after your service is all good and on that it would STAY ON until your recertification time, Its like that with All service providers but not safelink, your service will just blindly be gone & its Hell to get it back on. Oh & if you piss them off they WILL turn your service off, happened to me twice!! Safelink is Ridiculous amd Is NEVER recommend it! Ever
Scott says
Go Collette.
Jessica Lapenna says
How do i chage the provider of my free cell phone I have assurance and I want to chang to a company that will let me use a ihone that my parent gave me it’s a Iphone x
Free Government Cell Phones says
Here’s an article that will tell you how to make the switch step-by-step:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Nikki says
I just added mins yesterday withtracphone and around 4 today everything went out including my unlimited text. What’s up with this
Free Government Cell Phones says
We’re not your service provider, Nikki, so there is no way for us to know what’s up with that.
Angela Shaffer says
Can I get unlimited data with my free SafeLink phone???
Free Government Cell Phones says
If you look at our “States” page you can find all the plans offered in your state:
https://www.freegovernmentcellphones.net/states
david newman says
i was getting extra data every month what happen i did,nt get it this month about ready to run out david newman 434 294 ****
Free Government Cell Phones says
We’re not your service provider, David, so there is no way for us to know. You need to contact your service provider’s customer service team. Call 6-1-1 on your free government cell phone to be connected to them.
Linda J Nichols says
I have been trying to get service since Set. 2019.
I am physically disabled and need a phone with the buttons on top, not on the side. I have continuously explained this to them. I kept sending phones back until I finally received a phone I could use.
I set it up and after a couple weeks they shut off service saying I needed to reapply. I apparently didn’t have the application completed. I’m a retired social worker. I know how to complete forms. Did it for a living.
I have now reapplied 5 times, included all the requested information, to no avail. It’s now 5 months of reapplying and still no service.
Instead they are sending me a ‘new’ refurbished phone. The same model that I can’t physically use and continuously send back. PLUS they want me to return the phone that I am able to use rather than just connecting it. It’s THEIR phone. I had service for 2 weeks. So the phone works and can be connected.
Trying to get a live person that speaks without a heavy accent, is next to impossible. To reach a live person you need to use the Technical Support option. But they don’t handle my problem so I get disconnected or told to reapply…….AGAIN.
Last time I was sent a list of new providers. None of these companies cover my region. So now I need to move to get a phone? If I had service for 2 weeks, then service is available in my area from some company.
5 months of getting the run around, and having people hang up on me is ridiculous. As far as I’m concerned, this whole thing is just a political scam to make it look like they are actually helping people, when they aren’t.
Free Government Cell Phones says
Sorry to hear about your problems, Linda. Rest assured that Lifeline is a real program that is helping millions of low-income Americans. Check our list of providers serving your state at the link below. You may well live in an area with only on service provider, but that would be exceedingly rare:
https://www.freegovernmentcellphones.net/states
Scott says
I agree with you Linda. Hope you are helped. It’s frustrating dealing with the people who don’t speak English. I hope that they will fix this SOON!
ronald shea says
my number is 602 285 **** im trying to call 611 to add minutes to phone and the message is emergency calls only please add a few minutes so i can buy minutes for my phone thank you
Free Government Cell Phones says
Are you sure you’re calling 6-1-1 and not 9-1-1? The former is for customer service and the latter is for emergencies.
ARUN SHARMA says
URGENT! Please add minutes to my track Fone number 954 961 ****
Arun Sharma
Free Government Cell Phones says
We’re not your service provider, so we cannot add any minutes to your account, Arjun. This is an independent informational website.
Rose says
Did not receive monthly minutes or unlimited text for this month August 2019,please help phone is needed for medical care, THANKS
Free Government Cell Phones says
We’re not your service provider, so we’re the wrong people to ask, Rose. You need to contact your service provider’s customer service team to resolve this issue.
Travis says
I got a free safe link phone some time ago. The screen cracked and, well let’s face it, it’s not the greatest phone on the world. I took the SIM card out and put it in an old hand set of mine. It worked and service worked properly. Now I received a text message saying I need to call to continue my eligibility for service. When I changed phones , they gave me a different phone number. So what I want to know before I call is what phone number should I give them when I call and what to say in order to continue service without any problems. Thanks
Free Government Cell Phones says
We don’t have a clue, Travis. This is one very odd situation.
Pita says
My problem is major. As though customers are intercepted on the qualities in speed to networking when it dam feels like it. After purchasing a maximum minutes card for the month. At the beginning when PIN #’s are installed through 611611, the services are rendered with high speed. Excellent! However, approaching the middle of the mth., harm, damage, appalling slow, slow process in obtain websites, obtain news, place request on searching, obtain other “services” is slower than a turtle. Sometimes even nothing us available. To top it off, Google’s home page goes haywire. Federal communications needs to step to the plate and collect Safelink & TracFones disadvantages & disrespectful acclaimed services that are a high risk factor and harm. Even abuses effective communication services to their elderly customers, on fixed incomes, mind you, are tormented.
Again, FCC needs to prioritize investigations.
And this isn’t the only segment of problems with Safelink and TracFone. 🙄
Denise says
SafeLink has absolutely no way to contact their Customer Service to get anything done.
I did a BYOD, installed their SIM card, they gave me a phone number in Detroit. I don’t live in Detroit, I don’t even live in that county (Wayne). A phone # change can be done by calling and using auto menus, it still gave me the same incorrect area code.
Here are their main #’s: 800-723-3546, 800-378-1684, 800-867-7183, and Customer Care is 611.
Every single one of these puts you in their non-ending menu selections. There is NO Press any # for a CSR. Pressing “0” replays the same message choices. It does not voice-recognize so saying “Customer Service” or “Support” will bring up a similar-sounding menu choice.
SafeLink has NO email to contact them, nothing. They also do not have a Facebook or Twitter or Instagram presence, there is no way to contact them thru those avenues either.
I was able to get thru to a very hard-to-understand CSR once. She went thru the steps for changing my #, sent a verification code to my phone, and then promptly HUNG UP on me.
Yesterday I used my limited LifeLine minutes trying to reach SafeLink CSR, I called over 30 times, using up my minutes, but never reached a single live person. The site for Get Human was not able to get ahold of any people either.
So every single thing in our “agreement” with SafeLink that you may need to do is directed at these phone numbers. This includes: phone number changes, broken LifeLine phone, phone upgrade, help with VM, help with billing, activating your handset, monthly useage questions, lost devices, use of Wi-Fi Calling, etc.
And Not a Single Avenue to Contact SafeLink CSR works. None. It’s all endless menus that repeat the same choices, no CSR.
See all of the complaints about SafeLink. TracFone currently has 2,860 BBB complaints. SafeLink has 1,048 BBB complaints.
This is sadly a company with a very large govt. contract that is ripping off the poor and Disabled in this country, and they should not have this contract. They have no real oversight.
Denise says
PS – And their “Live Chat” goes to a dead link. It has never worked. Try it yourself. The number of remaining minutes on my account? That doesn’t work on my handset either. Nor does it work when you log-in to their site. So it’s a mystery how many minutes I even have left. Awful.
MICHAEL POMEROY says
ON MAY 28TH 2019, WAS MY END OF SERVICE DATE. I STILL HAVE 882 MINUTES ON MY PHONE BUT NO SERVICE . HOW DO I REACTIVATE MY PHONE. I’VE HAD MY PHONE FOR 3 YEARS AND NEVER HAD TO PAY A FEE, MY INCOME HAS STAYED THE SAME. PLEASE ADVISE. THANK YOU
Free Government Cell Phones says
Have you spoken to your service provider’s customer service team about the problem? That should be your next step.
OMIE says
I still have 131 mins from a phone that was lost but now found how can I use my mins and reactivate this safelink track phone can I get it reactivated? How what is a wed site for me to find out answers to these questions I’M USING ONLY WIFI MINS ON A BORROWED PHONE THAT ONLY HAS TEXTING THE PHONE I’M USING NOW IS BROKEN AND BORROWED. I CANT GET ANY HELP BECAUSE OF NO AUDIO ON IT BUT THE ONE THAT HAS MINS ON IT ISN’T
Free Government Cell Phones says
No way for us to answer your question, Okie. You’ll need to contact Safelink customer service. How long has your phone been lost? Was your service cancelled for non-usage?
Judy Oldfield says
Question:I have had several prepaid cell providers over the years. Each of the previous companies would turn off and on my service when I was getting close to the end of my plan. It would be sometimes only a few minutes. Then as it got close to the end, it would be turned off all night or for up to 6 hours in the day. It was like they were reminding me to pay.
Now with Safelink, they do the same time thing. But with them, it will show 0 bars, no service messages. After getting the new plan in place, the bars come back. Internet starts being faster.
My problem is when I run out of data, i need them to load my new plan from reserve early. I lose1-6 days each month.
Even if I didn’t need the data, having the cell turned off is unreasonable. When I call, they can’t comprehend.
Is this a common action for a cell company?
Free Government Cell Phones says
We must admit that we have never had another reader complain about this problem, Judy.
Larry G says
How about adding data via safe link/ trakfone pay up cards ? Safe link advertises 14 gigs for $10 or $15 . But as I look at what’s offered by specified retailers , they don’t offer the same prices advertised ?? And , can trakfone cards also work for safe link data adds ?
Free Government Cell Phones says
No way we’re going to state an opinion on Trakfone, Larry. You can see everything offered by Safelink of our Safelink page.
mick says
How do i get more data if im near the 1gb threshold to my phone/plan? how much will tracfone minute cards equate to mobile data?
i primarily use Google voice so i depend on data
Free Government Cell Phones says
Check your service provider’s website to see if they offer an option to purchase more data. Most Lifeline companies do.
John Duane says
My name is John Duane. Can you please email me why my Trac Phone has been shut off? I am disabled, have cancer and I desperately need the phone in order to call an ambulance if necessary. Please email me at ***********@yahoo.com
Thank you.
Free Government Cell Phones says
We are not your service provider, John, so there’s no way for us to answer your question. Contact that company’s customer service team to get your question answered.
May Halfmoon says
My phone is turned off; how do I pay on my phone online?
Free Government Cell Phones says
Visit the Safelink website.
Lakeisha says
I have ran out of minutes is there anyway possible I can receive 20 emergency minutes to keep in touch with the hospital
Free Government Cell Phones says
Check your service provider’s website to see if they offer additional minutes for sale.
Diane Floyd says
I have not received my monthly mins from safe link
Free Government Cell Phones says
Contact Safelink customer service.
loretta Fleming says
How do I put my time on my phone I bought a 10$ safe link phone card.
Free Government Cell Phones says
Contact customer service by calling 6-1-1 on your free government cell phone.
John McManus says
I once was getting free minutes from Tracfone because I receive food stamps, I’m getting SSI, I live on
Section 8 housing an receive Medicade. I dropped the service and went on Assurance (free) gov’t. free
minutes. I dropped Assurance because the phone I got did not work properly.
I have another phone now. The number is 708-497-****. How do i start getting free minutes from tracfone
like I used to. All my assistance from the state and government is the same. I was getting 300 free minutes
but they raused it to 500. I was to reconnect with Tracfone. I cannot afford to buy minutes, like $20 for 60
minutes. I don’t have the money
Phone number redacted – Administrator.
Free Government Cell Phones says
We redacted your phone number in your comment. This is a public forum and it is not safe to give out personal contact information.
Cheryl says
I have a govt sim card in my phone been using it for almost a year this is the second time I paid for unlimited talk, the first time was fine , this time 2 weeks into it I still HV ny regular unlimited text, but cannot receive or make any calls, been checking all my settings, what could be the cause, I would normally have service in the areas I’m trying to call in so I know there’s service available.
Free Government Cell Phones says
Sorry, Cheryl, but it would be impossible for us to troubleshoot your phone remotely even if we were your service provider, which we’re not. Call 6-1-1 on your free government cell phone to speak to customer service and/or tech support.
zJj says
Why, oh why, do SOOOO many people continue to ask technical questions meant for their Service Providers, on this comment section!? These lovely, patient people who run this site DO NOT HAVE ACCESS TO YOUR CELL PHONE ACCOUNTS & DO NOT KNOW WHY 1) You haven’t Gotten your mins yet 2)You haven’t Received your replacement phone yet 3) Your application status, etc. These facts are pointed out just below the comment box, clearly stating that they are Not your cell phone company. Can everyone at least try to keep this in mind before filling up the whole comment section with questions that only your cell provider can answer. Thanks you and cheers🍻
Free Government Cell Phones says
Well, we’ve never been called lovely before, but now that we think about it, we must admit that all our comment moderators are ruggedly handsome manly men. So thanks, zJj. We’ll take whatever compliments we can get.
Tasha says
Call me i want free government track phone Tasha 1 708 417 ****
Free Government Cell Phones says
That’s not how it works, Tasha. You need to contact the company you want to enroll with.
Broke4, NOT 2LONG says
I would like to know if SafeLink has a $5 plan for talking ?
Free Government Cell Phones says
Check out Safelink page to find all of the company’s plans.
Mercedes Pena says
I’m having trouble getting my minutes they keep telling me that they been loaded and they are not
Free Government Cell Phones says
There’s clearly no way for us to diagnose the issue, Mercedes, but it sounds like you may have a problem with the phone itself. Have you spoken to your service provider’s tech support team?
Kristen Keener says
I have a safelink phone but haven’t used it in a long time. Now I don’t know how to get minutes or regular plan put back on it. It’s really old but I’m not looking for a new one just looking for airtime and minutes. I don’t think a free phone needs to be a smart phone. I believe that’s asking too much from a company that’s doing so much for people like me who are on a fixed income because of disability.
I truly just want my old phone to work again. Please help.
Thank you
Kristen
Free Government Cell Phones says
If you haven’t used it in “a long time,” it probably won’t work anymore, Kristen. All accounts are now supposed to be terminated after 30 days of non-usage. That means you are now free to re-enroll with any company offering free government cell phones in your state. Here’s where you can find a complete list:
https://www.freegovernmentcellphones.net/states
Linda Saxon says
I haven’t received my minutes for June.I can call the 800 number to you & that’s all. i can’t make or receive calls, I stay on hold waiting for a customer service rep to answer & then after waiting for a period of time on each call then my call is cut off, I need my service for I am retired medically disabled, I live alone & live in the country. Can someone please let me know what the problem is or please get my minutes added. i purchased $30.00 worth of minutes that I didn’t have to spend last month was told I was out of data. Please help me if you can, this is the only phone service that I have & has been for several years now and I am very thankful for your service
Free Government Cell Phones says
We get so annoyed hearing stories like yours, Linda. It’s outrageous that any company should treat its customers this way. Maybe it’s time for your to switch service providers. Here’s an article that tells you how easy it is to do:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Khalilah Sauls says
What time do they put the minutes on the phone
Free Government Cell Phones says
10:14:37. No, seriously, Khalilah, we have no idea. It undoubtedly varies from month to month and from service provider to service provider.
Connie Erion says
I am looking for data only plan. I belong to safelink.
Connie
Free Government Cell Phones says
Visit Safelink’s website to find all the plans available.
Mary tucker says
How.
Free Government Cell Phones says
Read.
chelcie mcdade says
i ran out of texting mins
Free Government Cell Phones says
That’s a pity, Chelcie.
shawn says
Seems like a lot of commenters cant read or are mentally handicapped… just saying
Free Government Cell Phones says
No comment.
Sarah Groesser says
Will I be able to use TracFone data cards with your phone or just minutes?
Free Government Cell Phones says
It’s not “our” phone, Sarah. This is an independent informational website NOT affiliated with any of the Lifeline free government cell phone companies.
Debra muniz says
I got a replacemet sim card because I had lost my phone but now I foud it but when the switched it over I never got any nm inuyes
Free Government Cell Phones says
Contact customer service to get the answer to your question.
sharon stone says
do not add tracfone to safelink wireless it will mess up the phone and your safelink plan
Free Government Cell Phones says
No one has ever reported that before, Sharon. Tracfone and Safelink are owned by the same company. By the way, loved you in Basic Instinct.
Mary says
Phone says I only have 6 service days left? Im on a safelink government plan. My acct there says im enrooled but it also says auto refill: ‘no’…
Dont understand am I no longer going to get free minutes?
Free Government Cell Phones says
No way for us to know what your particular situation is, Mary. You need to contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
sharon stone says
because you added tracfone minutes when you should have added safelink minutes
Melissawrenn says
I tried to buy or did buy the 12.00 plan from safelink I am reapplying for safelink at this point but I have the free safelink phone and my bank account says you took out for five 12.oo plans and I only wanted one plan and then I never got minutes to begin with
Free Government Cell Phones says
We’re not Safelink, Melissa. This is an independent informational website, so you need to speak to Safelink customer service.
Roxanne Richardson says
I have been waiting to receive my replacement phone for too long. I have a neww address now. 9070 grover rd. nashville, nc 27856 send it here. I still have the old phone that does not work anymore. I have tried calling several times but nothing has ever happened since I did receive my replacement phone.
Roxanne Richardson says
I didn’t receive my replacement phone. I can barely see, forgive me at times.
Roxanne Richardson says
on top of everything since my phone doesn’t work I wasn’t able to make the call to keep service. now I have nothing!!!!!
Laura says
For the record, my personal experience with the transfer of Safelink service to a smartphone, requires a few tips. First, be sure that the phone you transfer to is a TracFone. Also, get s live rep on the phone, because you aren’t just transferring your number on the automated line. You are transferring the Safelink service as well. Secondly, be sure that the smartphone is rebranded as to ensure Safelink services can be used on that phone. You will be able to be transferred to that department. Third, and VERY important, make sure all representatives attach your Safelink enrollment ID # to the new phone, and that you are fully recertified. If your enrollment ID was not attached, or you are not current on recertification, you will be on a foundational TracFone plan from one of the many providers, instead of Safelink. This would mean you will not have the expected Government service. So, be sure to follow up, ask the right questions and, always request confirmation/transaction numbers and emails. Hopefully, this will help resolve some of the posted issues. Additionally, the delivery address of your home must match the one on file with your Government Program. A phone will not be mailed without that. Safelink service may also be terminated without notice, if more than 1 Lifeline Service is used at the registered address. I am a Safelink recipient, and my statements above are of my own opinion and experience.
Laura says
Dial 800 Safelink? You may also qualify for sight impaired free phone programs. Or, adjusting settings on your current phone perhaps?
Free Government Cell Phones says
We are NOT your service provider, Roxanne, so we cannot send you a replacement phone. This is an independent informational website. Contact your service provider’s customer service team.
Collette says
Request that you speak to a supervisor that is located I. The US and or speaks fluent english. That’s what I had to do. Ask for employment I’d codes and names. The employees I felt with that made my life for 24 hours are from other countries that migrated and I couldnt understand them nor could they understand me. I ended up getting a free unlimited deal that I wasn’t after but after I talked to the very last person that didn’t understand anything but said my unlimited talk and text and data would be reinstated and to turn my phone off and on I just went with that and quickly hung up a happy woman. Yep.
sharon stone says
they sent me a message saying i was getting unlimited now since i purchased a safelink plan which was obviously tracfone it messed up my services now I am not able to get my minutes at all
Ewelina says
After reaching the high speed data threshold, data speed will be reduced to what speed?
Free Government Cell Phones says
Now that’s a good question, Ewelina. You’ll need to ask customer service about that because there are so many variables.
mike says
I would also like to know what the high speed data threshold is set at? Has anyone found out what amount of data can be used on an unlimited data plan before your speed is cut in half or more?
Cassandra Enloe says
I m so frustrated. Trying to track down my phone n all I get is a run around! I can’t get in contact with a human being! I keep getting caught in a computer loop!
John Doe Smith says
Hey — I switched from a little Assurance phone to Safelink’s BYOP deal (which might I add is working great, so far).
At any rate, I did all this via my pc over the internet and at Safelink’s sign-up web site — I clicked the part saying that I was a Lifeline member and “yes” I wanted them to contact Assurance informing them I want to switch to Safelink.
That was October. 21, 2017 when I signed up, I was enrolled the 23rd and received my SIM card the 26th — popped it into my phone and the phone under settings/about phone didn’t show my cell number so I tested my phone/SIM and made a call to my Assurance phone and it went through and that is how I found out what my number was through caller ID on the Assurance phone. And, to this day (November 4, 2017) the Assurance phone is still active although I do not use it since I tested to see if my Safelink phone worked and to get the number.
So, my question is — am I at a trial grace period that gives me time to make a decision which program I want to keep, or is Safelink taking their time to contact Assurance of my switch? I did receive a text from Safelink asking if I wanted to keep their service (yesterday) and continue receiving messages from them and I replied “yes”.
I’m a little leery about contacting Assurance myself for fear they will make a mistake and not just delete me from their system but the entire Lifeline system itself.
Anyone?
Thanks.
Free Government Cell Phones says
Sorry, JD, but there is no “grace period.” If we were you, we would contact Safelink customer service to see what they have to say. Do it ASAP.
Jalene Grenke says
I OWN A SAMSUNG S7 PHONE, I WOULD LIKE TO BRING MY OWN PHONE, BUT CANT FIND A GOVERNMENT FREE CARRIER, DOES ANYONE KNOW OF ONE THAT WILL ACCEPT MY SAMSUNG SPRINT, UNLOCKED PHONE??? DESPERATELY LOOKING IN ILLINOIS JG NEED ASAP
Free Government Cell Phones says
There are a limited number of service providers offering free government cell phone service in your state, Jolene. Here’s where you can find all of them:
https://www.freegovernmentcellphones.net/states
We provide all their contact info, so it should be pretty simple to contact each of their customer service teams to get your question answered.
Nancy Hernandez says
I failed to make the one call a month and service was deactivated. ( I now have the phone on me, it was lost but there is no cell service.) HOW CAN I REACTIVE MY PHONE?
Free Government Cell Phones says
Depends on how long ago you opened your account, Nancy. If your account has only voice and text, you can re-enroll with another service provider 60 days after the date of your first enrollment. If your plan included data, you cannot re-enroll for a full year.
diane says
I paid for airtime TWICE and trackphone took my money and kept it and I GOT NOT AIRTIME I have been without a phone for almost a month…this is so wrong…what on earth HOW on earth can I get this fixed ? I have spent 5 days on the phone with them I have explained and explained and been given an id number where they were “working on” fixing this problem but they never did anything…this is so frustrating…I have even spoken on facebook to them and still nothing…what is wrong what is going on why did they keep over 35 dollars of my money and give me nothing ? I am in tears at this point. I am just waiting for the first of the month to come so I can see if I get the free minutes ?
Free Government Cell Phones says
Sorry to hear about your problems, Diane. You really are doing everything that can be done, so we don’t know what to tell you. There is one thing you can do. Next time you call customer service, tell them you are ready to file a formal complaint with the FCC, USAC, your state public utility commission, and the Better Business Bureau. Here’s an article that tells you more. Make sure you read it so you understand the complaint process:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
sher says
To Diane, you should have bought an airtime card with the airtime pin.I din’t know what company you are dealing with but i purchase minutes from safelink when i run out of minutes. A couple of months ago my husband bought minutes from the website- like i usually do, i was out of town and nowhere near a computer to purchase minutes so he did this for me. he followed my directions, he could either purchase 1200 for $12 or unlimited talk for $15. He tried to buy 1200 for$12 but out of the blue it asked for a pin # to purchase these minutes. I have never been asked for a pin number before and i have
purchased additional minutes every other month for over a year. So her went to the unlimited for $15, after the month ended, which my phone said it was storing my unused minutes for when the month was over i would get them back. This was in july. since then after the month was over my phone went to a busy signal. my phone has been busy every since. i have spent hours on the phone trying to get it back, waited for my minutes to arrive, the phone just says i have no updates. i have spent hours on the phone with technical support, they tell me that my phone will come back on later just so they can get off the phone with me. they managed to get it to say it has minutes but i still get a busy tone when i try to call out or the same when i try to call the phone.It has been three months the phone says it has 1000 minutes but i can’t use it. also they say if you don’t make at least one phone call a month it will be shut off. they haven’t shut it off i can’t use it. I wonder what is going on with my crap phone. They don’t know how to fix?? I tried to get another provider to transfer my number but they won’t do that i have to cancel service and my number to get another lifeline provider. i need this for doctor and emegencies, ect. what a load of crap. i wonder if they can use my minutes or service for personal gain. why am i having such problems- my advice to you is get another phone company. As far as your purchase goes call the company affiliated with your provider, i think there is a way to scam customers- free or not and thats what is going on. i also broke down on freeway when i first discovered busy non working phone. They just lie til they can get you off the phone, if its not working when they are on the line with you, it isn’t going to start working later. What a bunch of liars, they must be getting something somehow- hope they get busted soon. i am reporting them to fcc or whatever that is. good luck, hope you get your $$ back
Collette says
Request that you speak to a supervisor that is located I. The US and or speaks fluent english. That’s what I had to do. Ask for employment I’d codes and names. The employees I felt with that made my life for 24 hours are from other countries that migrated and I couldnt understand them nor could they understand me. I ended up getting a free unlimited deal that I wasn’t after but after I talked to the very last person that didn’t understand anything but said my unlimited talk and text and data would be reinstated and to turn my phone off and on I just went with that and quickly hung up a happy woman. .yeah
Chely says
Es un fraude son Bnos cobrando pero no cumplen….durante la emergencia… Se supone q cumplieran honraran el servicio…. Del mes….son un Fraude
Free Government Cell Phones says
The way we translate Chely’s complaint, Safelink wasn’t working during some emergency and he thinks it was fraud. Here’s how to register a complaint about fraud:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
PAMELA A MAULDING says
I AM TRYING TO FIND OUT IF THE PHONE I BOUGHT IS COMPATIBLE WITH MY OWN PHONE I BOUGHT,IT IS A TRAC PHONE…..ZTE MODEL 2798BL. I DO NOT KNOW WHERE MY ENROLLMENT NUMBER IS BUT MY NAME IS PAMELA MAULDING. I ASSUMED ALL TRACPHONES BUT I CAN’T FIND THIS ONE AND WOULD LIKE TO PUT MY AIRTIME ON NEW ONE.
Free Government Cell Phones says
Contact customer service by calling 6-1-1 on your free government cell phone, Pamela. They should be able to answer all your questions.
Angela Pichardo says
I received my phone but having issues getting it started. I tried calling vust setvice but the people i spoke with i could not understand and were not patient with me.
Free Government Cell Phones says
Try asking for tech support instead of customer service. Perhaps they will be more helpful.
Bonnie says
I received my smart phone from safe link on a thursday and by Saturday I could not make a call or text either. When I called they said my number wss not showing up in their records… But I had used it the day I got it. I was supposed to have, 350 mins and unlimited text.
J says
I had a regular tracking with over 4000 min. I purchased a smartphone and transferred. I send the message balance or usage to 611611. Answer: 305 min. 3989 unlimited text and data mine. I’ve never had or no anything about Wi-Fi data data min. Or ehat ever it says. I no the 3989 has never changed an min. dropped it 200 and check again in 2min ant it show 275 (example). Yhe old free phone always showed dates and min. On the screen. Can I get it that way on smartphone. It sould be smart enough.
Free Government Cell Phones says
We’re not Tracfone, so we cannot answer specific questions about your account. Call 6-1-1 on your free government cell phone to be connected to customer service. They should be able to answer all your questions.
Adam says
I order the 15 dollar card but they have not emailed me my pin. Will it be tommrow before they do?
Free Government Cell Phones says
We’re not Tracfone, Adam, so we have no way of answering your question.
Joe says
Go straight to safelink.com there is just no comparison between what you get from tracfone.com You can now get unlimited everything for $15 plus tax and fees comes to about $17 total and you never have to worry for the rest of the month. I have made the mistake of buying from tracfone and paid over $20 for 260 minutes and that was with a promo code. I was quite upset that tracfone did not tell me about buying from safelink and how huge the price difference was. My mistake, learn from me, wish someone had told me. You need no promo code, no coupons, it gets no better than $15 for unlimited everything. Trust me.
Free Government Cell Phones says
We assume that you live in California, Joe, because Safelink only offers those unlimited plans in that state. When you say “unlimited everything” are you also including data? If so, readers should be aware that Safelink’s “unlimited” plans are actually extremely limited. Here’s what it says in Safelink’s online Terms & Conditions:
“Unlimited Talk, Text and Data Plans include a xed amount of high speed data per 30-day cycle as set forth in the Plan descriptions available at safelinkca.com. After reaching the high speed data threshold, your data speed will be reduced to as low as 64 kbps for the remainder of the 30-day cycle. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. SafeLink Wireless reserves the right to terminate your service for unauthorized or abnormal usage.”
Ronald Scott says
I need help getting my minutes
Free Government Cell Phones says
Have you spoken to your service provider’s customer service team, Ronald?
Lynne Childresz says
Can i transfer my safelink service to my inactive LGL62VL Staight talk ?
Free Government Cell Phones says
Only the Safelink customer service or tech support team can answer that question, Lynne. Different cell phones are incompatible with different cell phone networks.
Susan filiault says
My phone will only call and txt no internet ?
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team by calling 6-1-1 on your free government cell phone.
Janaisha says
How do I get more minutes on my phone?
Free Government Cell Phones says
You can purchase them, Janaisha. Here’s an article that tells you how:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Debbe Trevino says
how do I find out how many minutes I have left
Free Government Cell Phones says
Depends on the make and model of phone and on your service provider, Debbe. Start by calling your service provider’s customer service team.
Tonya Roller says
How do I find out if I got my minutes for the month?
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
am mitchell says
How do I add min to my LG cell phone. It is a government plan. I no I can get my mins a day early just not sure how to..
Free Government Cell Phones says
Most companies offer additional minutes on their websites. If you don’t know who your service provider is, call 6-1-1 on your free government cell phone and your company’s customer service team will answer. They can also tell you how to purchase additional minutes.
Kathy Auxier says
I got text saying could purchase unlimited plan for safelinkpurchase phone for 20 dollars .how where
Free Government Cell Phones says
Visit the Safelink website. They offer a variety of “unlimited” plans.
Cora says
Please help me get minutes put on my cell phone. But I don’t have a track phone card but I have a dept card from my bank. Can I use it.
Free Government Cell Phones says
We cannot help you put minutes on your cell phone, Cora, because we are not your service provider. Additionally, we do not know what a “dept card” is.
Jacqueline Threatt says
I just got my phone last week. I can’t make any calls or texts. I thought I got 350 minutes and unlimited texts. What is my balance, and why can’t I text if ive used all my minutes.
Free Government Cell Phones says
We can’t answer any of those questions, Jacqueline, because we are NOT your service provider. This is an independent informational website. You need to contact your service provider’s customer service team directly.
Anthony Simmons says
when do my minutes come on my touchscreen track phone
Free Government Cell Phones says
No way for us to answer that question, Anthony, because we are not your service provider. This is an independent informational website NOT affiliated with any free government cell phone company.
Tonya McReynolds says
I need my minutes please
Free Government Cell Phones says
Contact your service provider’s customer service team, Tonya. You can call 6-1-1 on your free government cell phone.
Jenny says
I didn’t get my free minutes for June
Free Government Cell Phones says
Contact your service provider’s customer service team, Jenny. You can call 6-1-1 on your free government cell phone.
Tiffany Wareh says
I received my SafeLink box with the phone and everything BUT the activation card and I can not make calls at all! What am I supposed to do? When you call SafeLink you cant talk to anyone so what do I do?
Free Government Cell Phones says
Have you tried calling 1-800-378-1684?
Willy says
Why do all these people think I, an active duty infantryman who works 13-24 hours a day in terrible conditions and makes less than half of minimum wage, owes them a phone? How about you be an adult, get a job, and pay for your own toys yourself. If you can’t afford one, you don’t deserve one! This is common sense!
Mom says
Sounds great Willy!! In return you can come take care of my special needs daughter 🙂
Free Government Cell Phones says
Not to take sides here, but it seems to us that Willy is taking care of your daughter. He’s doing a lot more than we have the guts to do.
The more you know says
There is no such thing as a “Free Government Cell Phone”. The USA recognized the need for impoverished citizens to communicate back in rotary dial phone days.
The SafeLink program is wholly owned and run by TracFone. There is no government subsidy. The only “government” component is that the FCC does oversee TracFone to see that certain abuses do not occur regarding both the plan providers and the plan constituents.
During the term of ownership a SafeLink phone user will receive all sorts of advertisements and promotions. That’s how TracFone keeps the program running; by selling minutes and data, just like any other cell phone provider.
The same is true of the other providers listed (and the reason those providers generally do not last.)
Free Government Cell Phones says
The Lifeline Assistance program was created by the federal government. It’s funded by a federally-mandated fee (otherwise known as a tax) on everyone’s phone bill. And it’s supervised by the Federal Communications Commission. Anyone who acknowledges those facts, but still claims it’s not a government program, is simply ignoring the reality of the situation. The only difference between Lifeline and any other federal program is that the tax is initially collected by the phone companies, which then pass it on to the federal government.
Brenda Robin says
I have been having my phone since April, and I can only use it where there is Wi-Fi…… I payed for a plan from SafeLink the begining of May. Total was $40.85. And still can’t use phone or Internet useless I’m where Wi-Fi is available. I have a phone number for it, but how can I us it if it doesn’t work?????
Free Government Cell Phones says
Contact Safelink’s customer service or tech support team, Brenda. They’re the only ones who can correct this situation.
Tim says
You wrote that the best place to buy minutes is to go to Trackfone.com which is supposed to be Tracfone.com (no k).
“So save yourself some money and just go there directly to Trackfone.com.”
Free Government Cell Phones says
Right you are, Tim. Oddly enough, it’s spelled correctly one word later.
Sandra Green says
I need my PUK number so i can unlock my phone you can send it to me email address.
Free Government Cell Phones says
We cannot, Sandra, because we’re not your service provider. This is an independent informational website. Contactyour service provider’s customer service team.
Julie Parker says
I am on California Safelink. But my big problem right now is I have my own Internet service at home with AT&T. So I always use my Internet for everything to same on the 500 data when I go to town. Data is shut off. I But now it is showing data used for all the time I am at home on my WiFi and this should not be happening. I am so upset with this. I have restricted back ground data now. I am at home most of the time.
So please tell me one good reason data is being used when it data is shut off. I can watch on my phone the WiFi is good, but I but you little 3 or 4 g lights up all the time.
Melissa hoch says
Got my phone and mine don’t have a prepaid menu and I don’t know how to activate it.
Free Government Cell Phones says
Contact your service provider’s customer service team. You can find contact info for you provider on our “Providers” page. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Michael Flores says
I need to know how many minutes I have left
Free Government Cell Phones says
You need to contact your service provider, not us, Michael.
gerry wilber says
i did not receive free minutes on my phone, may 2,2017. what can i do?
Free Government Cell Phones says
Contact customer service by calling 6-1-1 on your free government cell phone, Gerry.
Jean Lume says
I did not receive free minutes on my phone, since january 1,2017 what can i do ?
Free Government Cell Phones says
Contact customer service by calling 6-1-1 on your free government cell phone. Does it still work? If not, look up your service provider’s contact info on you state listing. You can find it here:
https://www.freegovernmentcellphones.net/states
Debra Caudill Spillers says
How do I know when I will get more minutes and what do I do to retrieve them, thanks
Free Government Cell Phones says
You should get them on the same date every month (the date that you enrolled). They should just sort of magically appear on your account.
Camaron Proctor says
I can I check to see what day I retrieve my minutes? I thought it was the first, but I didn’t get them today.
Free Government Cell Phones says
Contact your service provider’s customer service team. Call 6-1-1 on your free government cell phone.
sofhan says
Hey I am, deaf I never before free cell phone .
Free Government Cell Phones says
Here’s an article you need to read, Sofhan. It will tell you the hearing-speech-vision impaired policies of all the major Lifeline companies:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Roxanne Y Richardson says
My phone keeps telling me “no service” even if it has 3 or more bars on the antenna. How do I fix that?
Free Government Cell Phones says
We are unable to comment on tech issues, Roxanne, because we are not your service provider. Contact its customer service or tech support team.
Lillian pauciello says
I can’t read the numbers on my phone. Can I get the old style flip phone or is there a non-smartphone you can recommend that I can see the numbers and text that is easy to use?
Free Government Cell Phones says
You can probably get an older model phone, but only customer service can definitively answer that question. Call them at 6-1-1 on your free government cell phone.
DIANA says
Thank you for all of the clear understanding and help.
Free Government Cell Phones says
Our pleasure, Diana. It’s what we’re here for.
Julie Parker says
I have been dealing with California Safelink / Tracfone sense Oct 2016. They have sent me 2 sims card didn’t work. 1 new Alcatel one touch phone and new sims card.
They have know from the beginning my number was ported out to another company.
I have not been able to receive calls for 7 months on both phones. No texts. I was able to make calls out.
Tracfone Headquarters has a employee they have helping me. She has accused me of doing things to the phone and that is whyvit is not working. I have emails to back everything I am saying.
This employee also said her equipment told her nothing WS wrong with my phone.
I filed with the FCC and FTC. I need help with Tracfone.
This last week she shut off my phone without any notice. I cannot call my daughter daily no more and I cannot call my doctors office.( I am disabled).
Her emails are rude and mean. I have ask her 100 times to stop emailing me I would not work with someone who has accused me of things I didn’t do.
The CEO of Tracfone hasn’t got involved to help at all.
The employee sent a new phone with a sims card I need not ask and it is lesser in equipment on then the one California Safelink link sent me Dec 2016.
Don’t go to tracfone
Joan Scott says
Have Legal Aid help you.
Nick says
What do I have to do to install so I can be able to see how many minutes I have left? I got another android headphone, transferred eeverything over and phone works great but need to see information
Free Government Cell Phones says
Contact customer service or tech support, Nick.
Renee Poteraj says
Hello,
I’ve tried twice to manually receive my minutes and I get a message stating there are no updates at this time. Am I supposed to get minutes every month? I have the same number of minutes that I had when I received the phone.
Thank you.
Renee
Free Government Cell Phones says
You should get new minutes every month, but we can’t give you any specifics because we’re not your service provider. We’re an independent informational website. Contact your service provider’s customer service team by phone or online.
Nicolas Martin says
300 minutes for $30 is hardly a bargain when you can get unlimited pre-paid service for $40 a month.
norman says
hi I have a safelink phone it work good but I need more minutes or time my name is norman bonin my phone number is 860-271-**** my meid or ime 01455300817****. is this all you need? if not tell me. my son did this for me. I do not know how
Free Government Cell Phones says
Happy to help, Norman. Go to the Safelink website, click on “Account” and then on “Add/Buy Minutes.” It will walk you through the process.
Antonio Sanchez says
The way you provide the services is very poor. There is no place to file complaint.I am talk inglés regar dint the People Who Take the applications.This is a mess.
Free Government Cell Phones says
“We” neither offer the service nor take the complaints, Antonio. We’re an independent, informational website that is not affiliated with any of the free government cell phone companies. If you want to register a complaint, you need to contact your service provider directly.
Jonathan Powell says
My phone has no signal I just added air time to it and it still will not work
Free Government Cell Phones says
Here’s an article that tells you what to do if your phone is lost, stolen or (in your case) broken:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Theresa Ainge says
My son has the free lifeline phone thru safe link. It is a smartphone and comes with free limited data. Can I buy extra data cards from tracfone and will they allow me to use them on the sideline lifeline smartphone
Valerie bishop says
I am trying to figure out how to recertify my account. I do not have a pin number. How can I get that?
Free Government Cell Phones says
You should have set your own PIN number, Valeria. If you don’t know what it is, try calling customer service or tech support.
Kathy R Rigney says
I never received my minutes for March so I called and was told he put my 350 free min and my Mom got me a card with 350 more min he said I had 700 now I checked and all I got put on was a total of 405 min so still not got March minutes thank you phone #931-735-**** Kathy Rigney
Free Government Cell Phones says
We’re not your service provider, Kathy. We’re an independent informational website. All you can do is call customer service again.
Christy says
I am currently on this program already with a phone you sent me but I was wondering if I could use a smart phone that was given to me instead. that way it will be easier to text on and get online easier. it is not turned on by a cretain carrier, I would just like to switch phones? Is that possible?
Free Government Cell Phones says
It’s possible, Christy, but you need to contact your service provider’s customer service team to find out if it can be done with your specific phone. Not all cell phones are compatible with all cell phone networks, and they can tell you if your phone will work with their network.
Virginia chasey says
What is your PIN number ? And if you don,t have one how do you get minutes added ?
Free Government Cell Phones says
We have no idea what you PIN number is, Virginia. That’s something that you should have set up as soon as you received your phone. Here’s another way to add extra minutes:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Deborah L. Driggers says
I recieved a message saying I could pay Safelink $15.00 a month and get unlimited talk and text, how do I go about doing that?
Free Government Cell Phones says
Check out all of Safelink’s plans on our “Providers” page. Here’s a link:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
But before you choose any provider, check out all the plans offered in your state to make sure you get the one that’s best for you (most minutes, most texts, most data, best smartphone, etc). You can find all the plans in your state here:
https://www.freegovernmentcellphones.net/states
kelli Wilson says
I am trying to add minutes for a friend who is in the hospital. I don’t have her serial number and she’s not able to find it right now. How can I add minutes
Free Government Cell Phones says
Unfortunately, you can’t do it without all her account info, Kelli. Without that info, customer service won’t even help you.
Ann Conard says
my benefits have suspended, i want to know why, i don’t text and that’s how i’m getting my messages, i don’t have a phone # to call, can you help me, thanks, ann
Free Government Cell Phones says
We’re unable to tell you why, Ann, because there are numerous possible reasons and we don’t have access to your account file. We are an independent website, not free government cell phone company. You must contact your service provider’s customer service team to get an authoritative answer.
Michael W. Barhite says
There are 3 people that live under the same roof, with the same address, each person receives SNAP benefits. How many of the 3 individuals can get a safe link phone?
Free Government Cell Phones says
That’s one of those “it depends” questions. If they are all in the same family, just one free government cell phone is allowed per household. If they are not related and live independently from each other, they may each qualify for one. Here’s an article that explains more:
https://www.freegovernmentcellphones.net/free-phones-for-the-homeless
Sara says
Where do I see my safelink minutes at
Free Government Cell Phones says
That’s a question for Safelink’s customer service or tech support teams, Sara.
Kenny says
Go here:
https://www.tracfone.com/direct/CheckBalance
to check you safelink data, text, and voice balance
John massey says
How can I get my number changed
Free Government Cell Phones says
Contact your service provider’s customer service team, John.
Lois Bedgood says
I need to recereify my phone ,I have. what do I do????
Free Government Cell Phones says
Visit your service provider’s website and you’ll find instructions to help you recertify. Here’s a link to our “Providers” page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Barbara Minton says
I need my phone back on It was turn off
Free Government Cell Phones says
Do you know why it was turned off, Barbara? Contact your service provider’s customer service team.
roger a brown jr says
how do i check the belance of mines on my safelink phone roger
Free Government Cell Phones says
It depends on the make and model of phone and your service provider, Roger. Contact customer service to get a definitive answer.
Margaret R MILES. says
I used my phone several times last month, and on Feb. 1, I tried to add air time and I have no service. How do I restore my phone service?
Free Government Cell Phones says
Since we do not know what the problem is, we cannot tell you how to restore service, Margaret. You need to contact your service provider’s customer service team to get more information.
Rita Laret says
I already have a trac phone. Can I get the free minutes put on it?
Free Government Cell Phones says
We need a little clarification, Rita. Are you saying that you own a non-Lifeline Tracfone? And you want to know if you can use that phone if you enroll in the Lifeline program?
MIranda says
IT isn’t a great phone at all it drops and there hardly is no service. It pretty much is you get what you pay for. It is an old looking phone.
Michael R. Dempski III says
What is the Best Phone company to get a Free phone, I Don’t Understand which company is what, I live in Arkansas and I have Medicaid now, Please Help Me Out ??? Thank You in Advance ….
Free Government Cell Phones says
We don’t take sides with one Lifeline company over all the others, Michael. But here’s where you can read about every free government cell phone company in your state. This info should help you make a decision:
https://www.freegovernmentcellphones.net/states
Free Government Cell Phones says
We don’t take sides with one Lifeline company versus the others, Michael. But you can find a list of all the Lifeline free government cell phone companies in your state at the following link. Reading about each of the companies and their plans should help you make a decision.
https://www.freegovernmentcellphones.net/states
Jerome Walker Sr. says
I NEVER RECEIVED MY FREE PHONE.
Free Government Cell Phones says
How long has it been, Jerome? Many readers tell us it takes three or four weeks or even more. Depending on which service provider you enrolled with, you may be able to check the status of your application on the company’s website.
Gina says
I have had a free gov’t phone for about 2-3 years now with tremendous service. Just this month they said I have used up all of my 350 minutes and data. I counted the actual minutes used in my call log and it totals about 95 minutes which is alot for me. I only use this phone in case of an emergence. I also NEVER use the wifi but I don’t have any data left either. This is the first time this has ever happened to me and I was wondering if anyone else has recently had the same experience?
Free Government Cell Phones says
Any Safelink customers care to add their two cents?
Maria says
I had the same problem over the past two months, After multiple calls to Tracfone a rep finally agreed to reload 350 minutes to test what was wrong. This time the entire amount of minutes disappeared in 4 hrs after only making a few test calls. Then my phone was reporting “No Service” no matter how many times they tried activating plan.
They are blaming my phone because it’s an old iPhone 4. I searched online and found directions for resetting my phone. So far (3 days later) my iPhone is working and holding on to the minutes. My data disappears soon after it’s loaded.
Free Government Cell Phones says
Thanks for the info, Maria.
Della Wright says
I have a governmemt phone but no minutes have been put on the phone since November. The phone number is 602 566 ****. Need help!
Free Government Cell Phones says
You do need help, Della, but the only ones who can give you that help are on your service provider’s customer service team. Contact them by phone or online. It sounds as if your phone has been deactivated. Did you re-certify properly?
Bret L. Curtis says
I was wondering, do tracfone minutes renew each month for free, on a free government phone that I received? I was told that they do. It sounds to good to be true. I am on an extremely tight budget and do not know if I’ll be able to afford extra minutes in the near future. Any advice would be greatly appreciated.
Free Government Cell Phones says
Yes, Bret, if you qualified for the free government cell phone program and received your phone, minutes/text/data will be added to it every month.
Crystal S says
I have purchased a safelink air time card in the past at dollar general. This month has been bad and I can not find the $10 for 300 airtime minutes card anymore. Do you know if they stopped selling them?
Free Government Cell Phones says
Not as far as we know, Crystal. But you can also purchase additional minutes/texts/data on the Safelink website by searching for “Airtime.”
samantha smith says
i just purchased the 15 dollar plan for my safelink phone and the minutes are not showing up i have my transaction summary in front of me. i put in 555 to check my pending minutes and it said there is no pending minutes.
Free Government Cell Phones says
Contact customer service or tech support online or by phone, Samantha. They’re the only ones who can answer your question.
David Howard says
Hello. After spending 17 hrs and three weeks of waiting for new SIM cards and system updates to my new smart phone I would really like to talk to some one who is capable of understanding me and vise versa. Is there an American or British based Safe link tech rep that I can call just to get my phone working properly and to also stop eating my mins even when using it on my home wifi. And yes the data is turned of whilst I’m at home using this phone and I turn the data back on when I go out per a safe link rep who almost understood what I was asking. Thank you in advance for any and all info on this very problematic company and my dilemma.
Free Government Cell Phones says
Overseas customer service is a real problem. We’ve experienced it ourselves, David. Try calling in again and asking for a supervisor. Maybe you’ll get lucky and get someone who can help. You might also ask to speak to someone in tech support. Good luck.
Marissa A Chapa says
My phone say I can only make 911 calls only? I have no idea why!
Free Government Cell Phones says
Even phones with inactive accounts can make 911 calls, Marissa. Is your account active? Did you re-certify when you were supposed to?
Karen Wilkerson says
My phone says I need an 8 digit sum and puk code and I don’t know how to get this info.
Free Government Cell Phones says
Here’s an article that tells you everything you need to know, Karen:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
chris says
it says my account is canceled how do I make my account active
Donna M Rose says
I had ordered my tracfone 2 years ago. I still have it but never activated it. Someone had lent me a phone which i no longer have. I wouls please like to activate it now. I do not see any phone nomber for my phone in the box, i guess you will give me a #. Please help me get my phone going whereas I am disabled and need it in case of emergency. Thank you so much.If you need to contact me my friends # is 646 592 ****
Free Government Cell Phones says
It can’t be activated, Donna. The regulation used to say that your account would be canceled if you went 60 days without using your phone. As of December 2, 2016 it was changed to 30 days. In addition to that, you neglected to re-certify that you are eligible, which needs to be done annually.
You’ll need to chose a service provider in your state and enroll all over again. Here’s where you can find a list of those companies and their plans:
https://www.freegovernmentcellphones.net/states
Bettykirk says
I don’t know how to get my minutes. I tried to get them by tracfone and safelink wireless but still can’t get my minutes.
Free Government Cell Phones says
Are you talking about getting your monthly minutes or to purchasing additional minutes, Betty?
Michael Belt says
I got a message to contact this number 1-800-867-7183 but I can’t get through to talk to a human to find out what was so important.Also my phone was upgraded to 500 minutes a month and have not received the minutes as of the first of the month like I was told I would get,so what good is it when you can’t even get a chance to talk to a human to respond to the message?I got this phone through my insurance which is Passport insurance and can’t even get through to them,what do you do?In the prepaid page I don’t even have a REDEEM MINUTES line to click on,your system don’t make sense.
Free Government Cell Phones says
Be aware, Michael, that we are not Tracfone or Safelink. We’re an independent website. We’d recommend that since you can’t get anyone on the phone, try using the company’s online email form to contact customer service.
Dorothy Kilgore says
Why can I not get my Trac phone minutes? I have been through the phone re certify thing 5 times and it cuts me off? Am I being refused service or what?
Free Government Cell Phones says
We’re not Tracfone, Dorothy, so we can’t answer that question. Get in touch with customer service.
crystal recher says
i havent got my min.
Free Government Cell Phones says
Contact your service provider’s customer service team, Crystal.
Angela wold says
I applied 3 or 4 time in the past 6 months they said I have it in 4 days. each time I did not receive any thing. I am disappointed. I gave them all my information and personal info now I am still waiting for a phone. could u help me please. I have medicare snap Medicaid . Please help my phone is 718 788 ****. thank u.
Free Government Cell Phones says
Crazy story, Angela. We’d be furious if we were you.
First thing you should do is go to the Safelink website, click on “My Account” and then click on “Check Enrollment Status.” If that doesn’t give you any pertinent information, try calling in again and asking to speak to a customer service supervisor instead of a low-level rep.
And if that doesn’t work, try enrolling with a different company. Most states have a number of service providers and a different one might solve your problem. You can find the list of companies offering free government cell phones in your state here:
https://www.freegovernmentcellphones.net/states
Teresa Cook says
I applied for safelink service October 30 was approved November 15 still haven’t received phone what can I do?
Free Government Cell Phones says
Most companies say it will take two or three weeks to receive your phone, but six weeks is far too long. Contact Safelink customer service by phone or online to check your status.
Veronica says
I recently got a new smart for christmas and switched my service to it. No I can not recevie text messages but can us the phone for calls. I should have unlimited text. What is the problem?
Free Government Cell Phones says
Only your service provider’s customer service or tech support team can answer that question, Veronica. Contact them by phone or online to solve your problem.
Tina Harshbarger says
Can I transfer a Verizion number to my Safelink phone?
Free Government Cell Phones says
Yes, that should not be a problem. But make sure you tell the Safelink customer service rep that “I want to port over my current phone number” during your first enrollment conversation.
Victoria Rogojan says
I did try to help my neighbor to recertify her SAFELINK , she is disabled and she don’t speak English. Her name is ********** ****** and her cell phone is activate until 2018, her number is ; 734-***-****. Please help her because si don’t have any income and she don’t have any phone right now. Please let me know if you can not recertify her , because I have to check around for another company. You can send my a email at; ********@gmail.com or call me 404-***-**** ! Thank you for your time .
Free Government Cell Phones says
We’re sorry, but we don’t have any way to help, you’ll have to contact the company. And please, don’t post your personal information, like phone numbers and email addresses, on public websites.
louis says
I forget my safelink cell phone PIN , my phone dosen’ have airtime. I need to take my pin
Free Government Cell Phones says
You set up the PIN yourself, Louis, so there’s no way anyone else can help you. Try contact your service provider’s customer service or tech support team.
Janice Hopper says
I haven’t gotten my minutes for *Nov* or Dec….Desperately need the minutes.
Free Government Cell Phones says
Contact your service provider’s customer service team, Janice.
RITA A. CONLEY says
my name is rita a. conley i had a trac phone warranty is expired
i was told they cannot repLACE IT PLEASE CANCEL MY SERVICE MY DAUGHTER BOUGHT ME A PHONE MY ADDRESS IS 4012 VENICE ROAD LOT 105 SANDUSKY OHIO 44870
Free Government Cell Phones says
We’re not your service provider, so we can’t solve your problem. We’re an independent website. Contact your service provider’s customer service team.
Blue Violet says
Hello,
I just enrolled last evening and rc’d a qualified confirmation.
However I did NOT see a place to select a plan, either prior to the confirmation nor after receiving it.
I have Googled and read the TOS and have seen two versions, both (undated) stating different minutes/plans available. One states plans 1/2/3 with 68/125/250 mins respectively, the other TOS states 68/125/350 and to further confuse, I have seen 500 mins mentioned elsewhere but not in their TOS.
I called CS and the rep was unable to answer this very basic q. She told me I would get 500mins and had no idea of any options for plans.
What gives?
Thanks!
Free Government Cell Phones says
What gives, indeed. You’ve discovered the curse of the free government cell phone program — the uninformed company rep. Try calling back and ask to speak to a supervisor. We’d guess that a supervisor will be able to answer your question.
Blue Violet says
Do you guys have any idea as to which information is most current?
Are there three plans available, or just a standard 500 min as I was told?
Why was I not prompted to select a plan, and in fact cannot find the option to do so ANYwhere on their site?
I’m assuming the phone shall come with docs that’ll provide me this data, but I was hoping to find out sooner via this method, if I could.
#povertysux
Free Government Cell Phones says
It’s impossible for us to say which plan or plans are available to you, Blue, because it differs by state and you didn’t tell us where you live, and you didn’t say which company you enrolled with.
Blue Violet says
I didn’t realize it varied by state (INDIANA).
UPDATE: As of this a.m. my “plan” is listed on my Safelink account. 350 mins/unlimited texts/500mb data.
Apparently the “choose a plan” option is no longer in existence in IN?
Or the choose plan 1/2/3 is obsolete and now all get a standard number of minutes, irrespective of location.
They are sending me a Smartphone, I realy wanted a basic flip phone. Wish I could trade with someone who prefers a smartphone as I’m sure most folks do.
Free Government Cell Phones says
You may be the first person who’s ever told us they do not want a smartphone, Blue. The world has been moving to smartphones and the free government cell phone business has slowly been moving that direction. You can always try contacting customer service to see if they still offer basic flip phones.
Vernelle Jenkins says
Whom do I talk to about my smart phone? it was cut off. I would to know why.
Free Government Cell Phones says
Contact your service provider’s customer service team, Vernelle. They can answer your question.
Free Government Cell Phones says
Contact your service provider’s customer service team, Vernelle. They’re the only ones who can answer your question.
Mary says
Need new phone
Free Government Cell Phones says
Apply for new phone.
Jacquelyn says
I keep clicking the option to BUY airtime on my phone and after i hit how many minutes i want and if i have a promo code it asks for a 15 digit pin, what is that and how do i find it i dont want to buy minutes online or go to the store to get a card, i have an option to do it on my phone so why cant i?!
Denise Parker says
How do I check to see how much time is left on my phone?
Free Government Cell Phones says
Depends on the make and model of the phone and your service provider, Denise. Contact customer service or tech support to get the answer to your question.
Jill Slater says
Once you apply for a safelink phone how long does it take to find out if you’ve been approved or denied?
Free Government Cell Phones says
You should find out almost instantaneously, Jill.
RICHARD WEST says
I NEED TO REACTIVATE MY PHONE, I NEED YOUR HELP!
Free Government Cell Phones says
You don’t need “our” help, you need your service provider’s help. Contact customer service by phone or online.
Garlesha says
I Had My Number 954859****. Used 1000 mins 2 months ago but the fone is still active but haven’t been getting my minutes. What To Do?
Free Government Cell Phones says
Contact your service provider’s customer service team, Garlesha.
Jerry carson says
When is safe link coming out with smart phones?
Diana says
I bought the Alcatel Pixi Plusar Smart phone put out by Tracphone back in June 2016. I paids $30.00 for it. (at Walmart) I love it. I get my Safelink minutes. I can talk my texts. I get WiFi and can Google anything in a WiFi area.
Free Government Cell Phones says
Cool. Glad to hear it’s working well for you.
Mike says
A question. My mother in law is on Social security and gets a benefit of a bit over $1100.00 each month. She is also on SNAP. She is 86 years old . She gets a Lifeline discount on her home phone. She has dementia and has mobility issues nor drives a car.
Is there any program that offers free cell phone for her. She lives in Ulster County New York zip 12401. Thanks for your assistance….Mike
Free Government Cell Phones says
The rules state that no one can get more than one Lifeline discount, Mike. That means she cannot get a discounted home service unless she has cancelled her free government cell phone. From our point of view, “discount” is a lot less desirable than “free.”
Richard Miles says
I switched to Safelink from Assurance Wireless. What a mistake. When you are on a fixed income, every penny counts. I was VERY disappointed at the LACK of affordable options to add minutes if you run out. Assurance Wireless offers 250 minutes for 5.00. Why don’t you? I guess I will be switching back.
Richard Miles
541-930-****
Andrew B. Tiemeyer says
How do i add more minutes to my free government cell phone? 316-251-****
Free Government Cell Phones says
Here’s an article that tells you a very easy way to do it:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Rachel Harmon says
My phone Lg model LG328BG part no: GPLG328BGB Imei: 358837-07-***** I’m having trouble with my phone it won’t charge right , when I try to it won’t and I shut it off 3 times it will be charged then go down. And calling a phone number and I’m not even touching the phone, Please help?
Free Government Cell Phones says
Sometimes we’re amazed at how many times per day we have to give people the same answer:
WE ARE NOT YOUR SERVICE PROVIDER. WE HAVE NO AFFILIATION WITH ANY OF THE FREE GOVERNMENT CELL PHONE COMPANIES.
You’ll need to contact your service provider’s customer service or tech support team to solve your problem.
jean monfort says
Add 60 minutes to my phone 1 347 200 ****
Free Government Cell Phones says
We wish we had a huge silo full of minutes that we could distribute willynilly, Jean, but we do not. We are an independent website that is not affiliated with any of the free government cell phone companies. Here’s an article that tells you how to get extra minutes:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Depending on who your service provider is, you may also be able to purchase additional minutes on its website.
Jesse f Dirpm says
I’m having trouble getting minutes on my phone I need 250 minutes
Free Government Cell Phones says
Contact your service provider’s customer service team, Jesse.
Tom W. Robbins says
I’ve had a Tracfone for several months and it has worked fine. But now when I try to call I get a notice that says “Network Not Available”. I have plenty of minutes and days left on my phone. What is causing this? Does the monthly renewal have anything to do with it? I’ve been using it very often.
Free Government Cell Phones says
Getting the “Network not available” message over an extended period of time probably indicates a technical issue. Call your service provider’s customer service or tech support team to see if they can clear up the problem for you. If not, it may be time for you to switch service providers. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you find a list of all the service providers in your state. Go over them all very carefully to find the deal that best matches your needs (the most minutes, most texts, data plan, etc):
https://www.freegovernmentcellphones.net/states
dawn dyson says
i did not recieve my minutes this month, is there a reason? 860-634-****
Free Government Cell Phones says
We have no way of knowing why you didn’t receive your minutes, Dawn. The only people who can help you can be found on your service provider’s customer service team. Give them a call or contact them online.
CRYSTAL SKINNER says
I got my new phone and it worked a couple of days and now I see it now it keeps saying enter PUK I don’t know what that means I need help it’s broken
Free Government Cell Phones says
We published an article about this exact subject, Crystal. Read it and follow the instructions given:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Curtis says
My tracfone lg36g constantly notifies me of minutes available and minutes used every 5 minutes… Even when I don’t use it. How can I turn that feature off? It’s annoying and constantly!!!
Free Government Cell Phones says
The easiest thing to do, Curtis, is to do a Google search for the make and model of your phone plus the words “user manual.” Virtually every make and model of phone has a user manual that can be found online. Once you find yours, look up the problem and solution.
gloria says
I have several times on Sept. 11 2016 to purchase the 30 minute for $9.99 as I have done past many times and selected 9.99 a quanity of 1 and my corect phone number with my area code and get nowhere.I get a pink banner saying I had to add at least one. I did and was wondering if this option of $9.99 online is stlill available. Thank you for any help on this matter
Gloria
Free Government Cell Phones says
Sounds like a glitch in the system, Gloria. We recommend that you contact customer service by calling 6-1-1 to get your question answered.
Netechia Hashaway says
Why do you all say that we will get a smartphone and then never receive one if it’s not true? Don’t say it and get people hopes up.
Free Government Cell Phones says
We’ve never said everyone will get a smartphone and we’re unaware of Tracfone/Safelink saying it.
Judy D. says
Several months ago I got an email saying I needed to call and order my new replacement phone because mine would not work on the new updated system. I called gave all needed info and was told I’d get my new one within 14 days… Never received one!
Free Government Cell Phones says
How long has it been, Judy? It’s not unusual for it to take far longer than the phone companies tell their customers. Three or four weeks is not unusual and one reader said it took six months.
Sue Fitch says
I bought a replacement phone how do i seitch it over
Free Government Cell Phones says
Hope you bought one that is compatible with your service provider’s network, Sue, because not all phones will work on all networks. To answer your question, call your service provider’s tech support team.
Cynthia says
Hi, I have been very happy with my phone and I am grateful for having it. Thank you very much.
Free Government Cell Phones says
We always love to hear from happy customers who’ve been helped by the free government cell phone program, Cynthia. Glad to hear you’re happy.
Robin Arms says
I have no service at my house with this phone. Works other places but not at home which is the most important place for it to work. It says emergency calls only or out of network. Help.
Free Government Cell Phones says
You should contact customer service (preferably when you’re not at home). Call 6-1-1 and ask to be connected to tech support.
Kahlia Kyser says
How do I check to see when my free minutes come on every month
Free Government Cell Phones says
Call customer service.
tg says
I Received a very nice ZTE Smartphone and my friend received an old school push button phone he likes it but why didn’t he recieve a new smartphone as promised by Safelink?
Free Government Cell Phones says
Not that we’re doubting your friend, but it’s rare for a Lifeline company to “promise” a smartphone. Most of the phones are handed out at random, so the person before you may get one make and model, you get another and the person after you gets a third.
Rebecca Castillo says
Why have I not received my minutes for the last 2 months?
Free Government Cell Phones says
How would we possibly know, Rebecca? We’re not your service provider. We’re an independent website that’s not affiliated with any Lifeline Assistance free government cell phone service providers. You’ll need to contact customer service to get the answer to your question.
sherry says
I’m trying to put minutes on my phone and it’s saying go to redeem airtime or add airtime option. My phone does not have that option. So how exactly do I redeem airtime for it?
Free Government Cell Phones says
Not a clue, Sherry. Contact your service provider’s customer service team by phone or online.
leanne says
how about answering your phone calls you mjust say over and over its a 30 minute wait then if we choose to have you call back a auto phone call comes in and then it hangs up you have used all my minutes up im furious this is the biggest rip off i amn going to file a complaint with the commissioner and whoever else i have to if you are going to run a business you better be able to answert the phone!!!!!!!!!!!!!!! im sick and tired of never being able to get my doctor messages and im disabled, i waiste so many minutes trying to get throught to someone im loosing tons of minutes and have never been able to use my internet or pics!!!!! you are a fraud a big fraud wheres my non lock phone you keep telling me i qualify fror? hows about sending my son a phone he can use not your broken down piece of shit!!!! poor kid i feel for him you think you are doing us a great justice but we are ready to just get better phones on our own
Anonymous says
These people don’t have the answer to your question , they are just a website. You should call safe link. Also you sound so rude and greedy sir , yes the minutes thing sucks for sure I agree , but the Internet and pics aren’t a Neccessary. My moms government phone has nothing like that so its not a necessity. They don’t have to give you a phone , but they do so it can help you. A FREE phone might I mention, so just be thankful you have a phone. But yea the minutes thing sucks, contact them directly.
leanne says
ive been calling for weeks trying to get through to someone this is the biggest scam bullshit ive ever seen!!!!!!!!!!!!! my son got a phone and it has never worked and i have had one for awhile but it keeps telling me i qualify for a nonlock phone but vcan nhever get through what a f–king rip off!!!!
James says
You’re awesome : l
R.A says
I was wondering how come I havent received my safelink minutes yet, I recertified on 3/2016 by mail. Thanks for your time, R.A
Free Government Cell Phones says
We’re not Tracfone and we’re not Safelink Wireless, RA. You’ll need to check with customer service to answer your question.
SALLIE NUMA says
When do i get my minutes!
Free Government Cell Phones says
Take a look up at the top of this page, Sallie. Does it say Tracfone? No. Does it say Safelink? No. It says FreeGovernmentCellPhones.net because we are an independent website that’s not affiliated with any of the Lifeline companies. That means we have no idea when you get your minutes. Only Tracfone or Safelink can answer your question.
Rob Guthm says
This site is the Best!
Free Government Cell Phones says
Your compliments are embarrassing us, Rob.
Chris Frith says
I have been on hold with with the Costumer Service number since 2:30 this afternoon. Each person that I talk to has put me on hold for over thirty minutes. While I am typing this, at 5:45 pm, I am still being on hold. or the last three months, I’ve had over 1000 minutes STOLEN from me that I have purchased out of my own pocket. Three to four people have told me that at the end of each month, the minutes do not role over. But I know for a fact that minutes that you buy do roll over to the next month. I have had this Trac-Fone over eight years through this program and this problem has begun 3 months ago and is still a problem for me. My Trac-Fone number is 620-757-0899. But right now I am on a land Line, Still on HOLD for another hour. As of last night my phone said I had 1052 minutes. To wake up only to see I have 350 free minutes you give me every month is making me very unsatisfied. Now I need to know where my minutes are going and why they are being stolen or I am going to the Better Business Bureau. Feel free to call me on my Land Line at 620-208-6767. My name is Chris Frith: A Very pissed off customer who is still being on hold. Will not use my phone until the 1052 I had are put back onto my phone. Its a shame that as of 2:30 today, this is how your business treats your costumers.
Free Government Cell Phones says
We feel your pain, Chris, but please do not be “pissed off” at us. We are an independent website that’s completely unaffiliated with any of the Lifeline Assistance companies. This is the last thing you want to hear at this point, but Safelink customer service is the only place to solve your problem.
Of course, at this point you may not want to do business with Safelink again. If not, remember that there are lots of other companies that can provide your free government cell phone. Here’s where you can find a list of all the service providers in your state:
https://www.freegovernmentcellphones.net/states
Chris Frith says
still on hold ;(
Free Government Cell Phones says
Check our response to your previous comment, Chris. Good luck, buddy. This must be incredibly frustrating.
Chris Frith says
Is there any way you can delete my comment? If so thank you.
Free Government Cell Phones says
Which one, Chris? Your first one, your second one, or both?
Can we assume that you finally got the help you needed? Or did you finally cool off? We’ll remove them if you really want us to, but they expressed honest emotion and we think they were worthwhile. How about if we just remove your last name from all your comments? Would that suffice?
Scott Guertin says
Over 2 years ago I got my safe link phone. I signed up at a food pantry with a safe link rep who was there. I was qualified by the rep because of my VA disability. In July 2016 my service was suspended. Safe link stated I needed to requalify, fair enough. I faxed them the application they sent me and in section 2 checked the SSI block (for the qualifing factor) as the safelink rep advised me to do, along with my VA disability document. When i called Safe link for status of my application/recertification they stated it was rejected because they do not accept VA disability as a qualifying factor. I asked why they originally accepted that as a qualifying factor but now would not, and could not get a strait answered. I also qualify under thier financial guidelines as I am retired /disabled and live on a modest fixed income. In the financial portion of the application it asks for VA disability income received. I asked the safe link rep why they ask for income from VA disability yet do not accept that form of disability as a qualifying factor in itself. Again I could not get a strait answere. If safe link is a government sponsored program then why don’t they accept VA disability as proof of eligibility, (section 2, option 1 on their form), yet want VA financial income reported ( section 2, option 2 ) to qualify. It states on the form that ” …lifeline is a federal benefit…”, so shouldn’t disabled veterans be eligible and qualify if they have service connected disability’s?
Free Government Cell Phones says
Yes, you would think disabled vets should apply after the sacrifices they’ve made for the rest of us. Unfortunately, they don’t. Truth be told, based on the rules you shouldn’t have qualified two years ago. Apparently you slipped through the cracks, but they finally figured out their mistake.
If you qualify based on income, yet Safelink won’t approve you, why not apply with another Lifeline Assistance company. It’s easy to switch. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you’ll find a list of free government cell phone companies in your state:
https://www.freegovernmentcellphones.net/states
Scott Guertin says
I find that ironic, but thanks for the info 🙂
Free Government Cell Phones says
Ironic, but also sad. Vets deserve a lot better treatment than they receive.
Danny - Lifeline Enrollment Agent says
Regarding Scott Guertin Safelink Application Question:
Mr. Guertin first of all, thank you for your service to our Nation. It sounds like you do qualify for Lifeline and for Safelink service. The issue is that per your comments you mentioned you completed the recertification application by selecting “SSI” but then provided the proof of benefit being your VA disability income statement. The issue here is and the reason for your rejection is that you selected a “program eligibility” criteria “SSI” when in fact you should have selected “income eligibility”. SSI should only be selected if you have specifically “Supplementary Security Income” a.k.a. SSI and have the government issued SSI award letter as proof. Because you selected SSI but did not send proof of SSI is why you were rejected. However, if your income is at or below 135% of the federal poverty guidelines, which is sounds like is what qualified you before, then you are in fact eligible under the “low income eligibility” criteria and should have selected “income eligibility” rather than SSI under “program eligibility. This is an easy mistake to make when completing the application unassisted by an enrollment specialist but one that can easily be corrected by calling an requesting a new recertification form and making the proper income criteria section and sending in with the income letter as proof of income level or you can do the same online at safelink.com or via a local live agent if one is present in your area. (we can help locate one possibly if you provide your zip code. We hope this helps.
Free Government Cell Phones says
Wow. Very helpful answer, Danny. We love it when representatives from the Lifeline companies jump in to answer their customers’ questions with information that we are not privy to.
Kristin Moore says
My husband didn’t receive his phone that we ordered. Who do I have to talk to?
Free Government Cell Phones says
How long has it been, Kristin? Most companies claim they’ll deliver their phones in two-three weeks, but readers tell us if often takes a month or more.
You need to speak to your service provider’s customer service team. You can also visit the company’s website, because many of them make it possible to check the status of your phone online.
Marsha Wallace says
I need to get mins on my safe link phone free mins .can you get my request now .I know in the past I didn’t use any or not many at all.
Free Government Cell Phones says
We have no control over minutes or rollover minutes, Marsha. You need to contact your service provider’s customer service team.
Lisa says
I need to set up my Voicemail!? It asks for a pin, I don’t have one? Need help!!!
Free Government Cell Phones says
You’ll need to speak to your service provider’s tech support or customer service team.
Keith says
I never receive my monthly safelink minutes. How do I manually request them on my smart phone. My smart phone does not have a prepaid menu and when I try using the add air time 555 pin I get an error message telling me I need to enter a valid15 digit pin. Since I don’t have the prepaid menu on my smart phone I don’t know what to do and don’t want to have to call customer service every single month to retrieve my minutes.
Free Government Cell Phones says
Call Safelink customer service, Keith.
Elizabeth Goode says
Are there phones as described that work in Nigeria???
Free Government Cell Phones says
We’ll answer your question as long as you swear you are not a Nigerian price who wants to give us $10,000,000 as part of an email scam.
Now in answer to your question, here’s an article that tells you about all the Lifeline companies and their international call policy:
https://www.freegovernmentcellphones.net/which-companies-allow-international-calls
cherris sincyr says
Oh I have been going through this same thing for the last 3 months.They have taken my minutes my kids gave me for christmas and had to be on the phone for hours..Finelly I took the battery out,and some how they fixed it.In the mean time they sent me a new phone..Well needlees to say it went backI don’t know whats going on..Now how the heck do i send this..?
We also went through asking for the larger numbers for my brother.He is disabled and has diabetic eye disease.
thomas says
someone in florida claims to be a safelink rep signing up people for a phone plan with unlimited airtime ,unlimited text and 500MG of non WIFI, delivery in 3 days. He claims he is from National Sales Rep from California and is now in South Florida ie Ft Lauderdale. ??????
Free Government Cell Phones says
We constantly warn our readers to be on alert for fraud when they sign up for the Lifeline program. We’re heard too many horrible stories from readers who signed up at street booths and tents. So please allow us to repeat ourselves: Please enroll online or by phone, NOT with unknown street vendors who make ask for your personal info and use it for illegal reasons.
Phillip Limoges says
My phone broke. So, I got a new phone. I want to activate my new phone.
Free Government Cell Phones says
Easy peasy, Phillip. Contact Safelink’s customer service or tech support team. You can find the contact info here on our “Providers” page:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Carol Kraus says
How do I add air minutes. When I deleted the add airtime message. Is there a specific pin number.
Free Government Cell Phones says
Obviously, Carol, we do not know what your specific issue is, but here’s an article that tells you how to add minutes with each service provider:
https://www.freegovernmentcellphones.net/minutes
Elaina Walker says
Help HELp HELP & MY phone has never worked right.IA .LSO, I HAVE ALOT OF TROUBLE WITH THE KEYS. iHAVE REPEATEDLY TOLD A SAFELINK REP THAT i DO NOT RECEIVE safeliNK SERVICE, WHEN i VISIT MY SON IN CAMDEN, TENNESSEE, AND APPERENTLY YOUR EMPLOOYEE SEE NO PROBLEM WITH THIS. i find this unacceptable, and I WOULD THINK THAT A PHONE THAT SAYS SAfelink would have the ability to Safelylink me , and i would have service. HOWEVER, THAT IS NOT THE CASE. APPARENTLY T MOBILE IS THE CARRIER OF MY PHONE, AND THEY HAVE POOR CONNECTON IN THIS AREA.
oH WELL, WHOM EVER ALLOWED THIS CONTRACT DID NOT DO A GOOD JOB…BOTTOM LINE, AND I SHOULD NOT HAVE TO ENDURE THIS INADDUATE SERVICE GBECAUSE A CONTRACT WAS GIVEN TO A. PHONECARRIER WITH BAD COVERAGE.
FURTHMORE, I EXPECT SOME IMMEDIATE ACTION IN REGARDS TO THIS MATTER, AND I SHOULD BE ABLE TO USE THE SAFELINK SERVICE, AND i SHOULD ALWAYS KEEP ME SAFEY LINKED. bOTTOM LINE, AND i PLAN ON FORWARDING THIS COMPLAINT TO MY CONGRESSMAN, AND THIS WAY RECGONIOTION CAN BE SEEN, AND STEPS TO TRAIN EMPLOYEES, AWARD CONTRACT CAN BE DONE WITH THE CONSUMER IN MIND, AND GIVING A SERVICE THAT WORKS
Free Government Cell Phones says
First of all, Elaina, we are not Safelink. We are an independent website that’s not affiliated with any of the free government cell phone companies. So you won’t solve your technical problem by leaving a comment here.
As a result, it’s impossible for us to know why you can’t get service in a specific area. Do you know for sure if Safelink’s cell network even offers service in Camden, Tennessee? No cell phone company’s signals are available everywhere.
Tina Friedman says
Look I’m trying to get a replacement phone for SafeLink I have lost my phone and this site has given me nothing but a runaround who can help me this is starting to be really frustrating I’m directed to a TracFone then directed to SafeLink go to there so which one you companies SafeLink TracFone can get me a replacement phone.
Free Government Cell Phones says
This site hasn’t give you a runaround, Tina. You must be referring to Safelink and Tracfone. Here’s a helpful article that tells you how to get your phone replaced:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Lynnetta says
Where is a physical outdoors location to go and take advantage of the free cellular offer? My daughter and son-in-law went last month, but I was unable to attend. When and where are vendors set up in Kissimmee or Orlando, Florida?
Free Government Cell Phones says
We’re not sure what free cellular offer you’re referring to, Lynnetta. Give us a clue.
Eric Bond says
I got the safe link phone and it’s more than what I expected thank you
Free Government Cell Phones says
It’s always good to hear from a satisfied customer.
David Harvey says
I can get 350 minutes for $10, but when I call to add minutes,l am not offered that option.when l push the o button for a real person,l am disconnected.
Free Government Cell Phones says
Contact Safelink’s customer service to discuss your problem. They should be able to solve it for you.
Lisa says
I transferred my safe link number over to a new tracfone with they help of a safe link costumer service rep. When my phone number was transferred to the new phone 3 days later I quickly realized that I can call from my new phone (tracfone) but when someone tries to call me their call is sent to the old phone(original phone safe link provided me). Do you have any idea what is causing this and how to fix it?
Btw. I already contacted safe link 3 times and they keep telling me to restart both phone which I have already done but to no avail. Please help! Thank you in advance!
Free Government Cell Phones says
There could be a lot of reasons your phones are screwed up, Lisa. That’s an issue we’ve never heard of before.
Ashley Whittle says
It’s the 1st of the month and I still didn’t get my minutes
Free Government Cell Phones says
Leaving your comment here won’t help you get your minutes. We’re an independent website, Ashley, and have no affiliation with any of the free government cell phone companies. You must contact your service provider.
Audrey Machnik says
my name is audrey machnik.
i own a safelink phone.
i have a problem with it.
it says i have 335 service days left-
but ZERO minutes !
i cannot use my safelink phone.
what’s up ??????
it’s the only phone i have.
i need a working phone.
please help me.
Free Government Cell Phones says
My name is FreeGovernmentCellPhones.net editor.
We are an independent website.
We cannot solve your problem.
We are not a service provider.
That’s who you must call.
Ask for customer service or tech support.
You can also email them.
Or even do an online chat.
Good luck.
Angel says
I don’t like the fact I can see calls or text that came in OR sent out!!!
elaine jones says
i need a cell phone please I am unemployed and have very little income coming in to maintain my own phone.
Free Government Cell Phones says
What you need to do, Elaine, is check out all the plans that are available in your state. Click on the “States” link at the top of the page and you’ll find a complete list of companies. It’s important to compare them all because they all offer different minutes, texts, data, etc. Find the plan that’s best for you.
Danielle says
I applied for a safe link phone a few weeks ago and haven’t received it yet. I was told it would be around 8 business days. How can I check the status and if I’ve been approved or not?
Free Government Cell Phones says
Simple, Danielle. Go to the Safelink website. Find the “My Account” drop-down menu and then click on “Check Enrollment Status.”
Eazy says
I switched my safelink service from the original provided very basic phone to a touch screen one thats much nicer except for one thing, there is no on screen minuite usage display. How do I go about getting my remaining minutes balance ?
Free Government Cell Phones says
This is a question for Safelink’s customer service or tech support team, Eazy.
Tiffney says
I always run out of mins,so I do the promo 300 for $10.00 when I’m home. I type the letter t 2nd it pops up automatically. Problem is, I need then now 2nd can’t find it on my tablet…plus I’m away from home. How do I get that promo to add my minutes for that price??
Free Government Cell Phones says
It’s impossible for us to keep track of every promotion run by every company, Tiffney. You’ll need to contact your service provider directly.
Frances Carollo says
I am trying to activate my husbands replacement safe link phone. I talked to 3 people today and got nowhere. Could not understand what they were saying. VERY BAD COMMINACATION. I was finally able to get someplace, I gave the person my husbands date of birth 06/16/39, zip 01930 and last 4digets of ss#****. I was unable to give the correct SIM # to the gentleman. Later I was able to charge the new phone and got the correct SIM # We Can’t use phone because msg. says UNREGISTERED SIM.
THE CORRECT SIM # IS; 8914104278855****
Can i finish the activation on line?
thank you, Frances Carollo My husbands name is: John J Carollo
Atara Black says
I have the safekink phone with 350 minutes from tracphone and it keeps calling people on its own. It’s not on the charger or nothing. Just sitting there. Any one else experience this problem?
Free Government Cell Phones says
Congratulations, Atara. You’ve come up with something that’s new to us. We’ve never heard of a cell phone that dials random people on its own. Well, readers, has anyone else had this experience?
Klayton Ross says
Mine does all the time! Resulting in loss of several minutes/text I did not even really use.
Ann Surcamp says
If you go to your settings there is a feature in there for call settings that does Auto redial when you call anyone try turning that feature off. That may work.
sheila coombs says
Hi I would like to no if safelink has touch screen phones that are available if so let me no thank you
Free Government Cell Phones says
Smartphones are available from Safelink only in California. If you live in another state, you’re out of luck.
Stacy says
I got a smartphone and connected it to Safelink and Iive in WIsconsin. I have seen many things on the internet saying you cannot connect smartphones to Safelink, and it’s just not true. As long as it is a tracfone, it works. I have done it twice.
Frances Zamora says
I have a tracfone phone and can i use a safelink card for minutes because safelink send me the phone.
Free Government Cell Phones says
Impossible for us to answer that question without knowing more details on the card. You need to call Safelink’s customer service team ASAP to solve your problem.
Sandra Peeler says
I need some assistance my mom has a safelink phone she has’nt used in a very long time .. She still has the phone charger and two batteries and wants to reactivate . I have looked on the web site also called and without a pin cant get tru to a person. she still qualifies ..How does she get a number set up again . Do you need the #’s from her phone ?????????? stumped on how to help her out. my email add is peelersandra@********.com she doesnt have email.. My mothers name is Harriet Ireland She lives in **** me and safelink is the provider for this phone.
Free Government Cell Phones says
You said she hasn’t used her phone in a very long time. We would guess that the problem is that accounts are supposed to be deactivated if they go unused for 60 or more days. If that’s the case she will need to begin the enrollment process from scratch. The good news is that she can choose from any free government cell phone provider in her state. Check them out before you make a decision. To find the providers click on the “States” page at the top of this page, then scroll down and click on your state. Make sure you look at them all to find the plan that is best for your mom’s usage. Good luck.
Kimberly Lewis says
I like to have a phone cause its good to invade of emergency or doctor appointments. I like the government phone. Thank you.
Free Government Cell Phones says
Don’t thank us. We are merely messengers heralding the news of this important program.
Glen Burton says
Me Friend needs to re surfie on his safe link the time is about ip what dose he do?
Free Government Cell Phones says
Simple. Click on the “Providers” page at the top of this page. Then click on the Safelink listing. You’ll find all the information you need to contact Safelink directly.
Susan neagles says
I’m eligible I want the 250 min plan with 1000 texts
Free Government Cell Phones says
That’s excellent news, Susan. We recommend that you click on the “States” link at the top of this page. Then click on your state. That will give you a complete list of free government cell phone companies in your state. We provide each company’s contact info so you can talk to their customer service people and figure out it 250 min/1000 texts is the best plan available. Good luck.
Bennie says
How do I switch my Tracfone service over to a new phone and still get my free minutes? My phone is very old and doesn’t always ring when someone calls
Free Government Cell Phones says
Read this article. It will tell you everything you need to know. The process is pretty simple.
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Amanda says
I called to get minutes last night and they gave me some sort of code.. I have no idea what to do with it because I ran out of minutes before he could explain. What do I do next?
Free Government Cell Phones says
Beats the hell out of us, Amanda. Call the same phone number you called last night and ask Safelink that question.
Sam says
Can I transfer minutes from safelink to tracfone cell?
If yes please let me know how.
Thanks
Free Government Cell Phones says
No. If you switch providers, you will lose the minutes on your account, but be given a new full monthly allotment of minutes.
Anna giglio says
I am having a hard time with trying to change my address my I moved and my phonevwas lost or stolden please help
Free Government Cell Phones says
If you’re a Safelink customer, contact Safelink customer service to discuss your problem. Good luck.
Jorge Nunez says
i am intrested in getting a free phone.. what do i do?
Free Government Cell Phones says
You’ve come to the right website. Look up at the top of this page. Click on our logo and you’ll be taken to our homepage, which will explain all the basics. Click on “Do You Qualify?” And you’ll get info on how to qualify. Click on “states” and you’ll find a list of service providers in your state. Good luck.
marvin says
i have a safelink phone and i also have a smart phone can i switch the time from the safelink phone to the smart phone.
Free Government Cell Phones says
You have two options: (1) Call Safelink’s customer service department and ask if they offer smart phones. If they do, you will probably be required to pay a small upgrade fee (probably less than $50). Or (2) Keep checking frequently here at FreeGovernmentCellPhones.net because we are very close to publishing a story that will tell you which Lifeline Assistance companies offer smart phones.
ladonna rugg says
I did not get my minutes added on to my phone. Please send my instructions.
Free Government Cell Phones says
We cannot provide that info, Ladonna. You must contact Tracfone/Safelink directly. You can find that contact info by clicking on the “Providers” link in the navigation bar at the top of this page.
Kevin says
I never get a text for my next months minutes and have to call to have them added. It is getting frustrating.
Also can I use another cell phone ? If I have one that’s compatable? Texting is very difficult on these phones
Free Government Cell Phones says
Many, but not all, of the free government cell phone companies will allow you to switch to a different phone. The only way to find out if your company will allow the switch is to call its customer service or tech support departments. You can find that contact info our our “Providers” page.
Karen Taylor says
I have a cell phone, but when I tried to use it, it stated that my service had ended. I need to use the phone now. How do I use my eligible days and minutes? my phone number is 615.243.****. Please reply. Karen Taylor
Free Government Cell Phones says
It sounds as if you failed to do your annual recertification. Many free government cell phone customers are simply unaware that they are required to recertify annually. We’d suggest that you contact your service provider to ask why your service has been suspended.
diane cutler says
can’t find my pin,i have o mins.could you send my pin or add a few mins till the first?i have to change my plan to more mins.#813938****
Danny says
I need my PUK code for my phone, I’m locked out… Thank you
” I have a Trac Fone, Alcatel, Lifeline
Kayela Lovatto says
Bought airtime minutes and I’ve tried to Add them 4 times but I receive a message at the end saying try later network isn’t responding?? Is your system down or what am I doing wrong? If you could respond back to let me know what’s going on that would be great!!!
Thank you
Richard says
Please tell me why my phone was turned off
Robert Vee says
I have not received my minutes for several months.. I have tried to put in the numbers Safelink gave me but the phone refuses to accept the numbers.. I use to only type in 555 but for some unknown reason I cannot access my minutes by doing this any longer.. Why WHO knows. Instructions Safelink gives you to install the numbers are very confusing and when you want to talk to a person you are disconnected..
christopher jones says
I didn’t receive my minutes.
Andrea Hymes says
I didn’t get any airtime added my number is ************* my serial numbers are 013 325 004 *** *** my service end date was 1/31/2016, please tell me what that mean
Rodney Pennington says
the said this was a free phone
Augustine says
I haven’t received my minutes at all this month. Haven’t had any problems before. Already did the recertification process and still no minutes. Why?????
Kathleen Elshinawi says
Can I go to my phone direcly and choose option buy more minutes? When i do this it asked for a pin number, I do not have one,how do I get a pin number? Thank You.
joe conley says
i have not received my minutes for this month of feb.. 1 2016
Melissa says
No minutes added today. What’s the best way to get TN ahold of my minutes.
Melissa says
No minutes added today. What’s going on with the minutes?
Mark Robinson says
Did not receive minutes, why are we out this has not happened before. Phone number 931259****
Teena says
Why haven’t i received my minutes this month.
Jason says
December 2015 & January 2016
To those of us that have government assistance phones, they’re running 350 minutes for $10.00. You can’t call a phone number to get the deal, you HAVE to go to this website:
http://www.tracfone.com/direct/350minutes
Jason
Tennessee
val says
I got 350 minutes for 10.00 plus 1.05 tax in MA. The total was 11.05.
I looked up my serial number and wrote it down. then I called 611 and use tech support cause you need to talk to a rep. Then I told him I wanted 350 minutes for 10.00 and I got it. I just didn’t keep my credit card on file otherwise it will you will get new minutes and be billed every month for this
deedee says
How do I get a cell phone
Sarah Hummel says
People ! Please Listen to me DO NOT sign up for Safe link at all They are ripping you off. WHY? Here is why. All they are giving you is $3 or $7 worth of minutes depending which plan you have 60 or 150 min plan that carry over. And 250 min Do Not carry over. And with that, they will not Allow you to use a better phone! Even if you save some money and buy a phone on your own or get a gift for some sort of Smart phone or Android phone which the whole world is using.
So they give you or allow you to buy those regetty a$$ 20 years old phones on which you CAN NOT see any thing, you can not see the key pad specially if you have disability have arthritis or low eye sights.. forget about using those phones. You can not see the weather, you can not use the web. Even the Dog won’t use those phones.
Because people at Safe link wireless believe that you are poor and disgusting or you are old and no good for nothing. Now if you just buy any unlocked smart phone or some of Tracfone own smart phones and buy $20 airtime card that would give you 300 minutes that you can use for up to 90 days, so that come out to about $7 a month, and with that you can have a real phone that you can use the web and actually see and read the screen and use the key pad with big buttons plus you can check the weather, email and use other gadgets like calculator, alarm, currency, unit converter and many many more things that comes with any android or ios. Yea some of those things are available in those 20 years old safelink phones on that 3″ phone with 1.5″ screen and good luck with that you might rather shoot your self in the head while doing so…).
Trust me some of those smart phones are less then $20 on line or even at Walmart on tracfone section. I bought one for $17 and no tax and that was LG Realm go look up the features of it 4.5″ Android another one ZTE Speed best buy selling for $20 and many more.
Now here is the kicker.. When not so too poor people and just people on a budget buy a tracfone and use the air time card they are free to carry over mins on those nice smart phones, but if you are a really poor or elderly or disable and sign up for safelink then off course you are bound with safelink oppressive rules by only allowed to use 20 years old non Android dog phones! YET… YET They “Safelink” wants you to go buy additional tracfone airtime card and spend the same amount of money as every one else but… you are not allow to use better phone even if you get your own or some one give it to you PLUS Your min that you buy from Tracfone are not eligible to carry over as you can read in this article just as all the other thing it mention in this article like; What if you are on hold with Dr’s office or calling welfare office and need more min etc. etc. and in the end they makes it like they are giving you a favor to let you buy tracfone airtime card with safelink dog phones WITH OUT the regular benefits of using of Android phone and other perks as others who buy Tracfon airtime card who aren’t with Safe link..
Why? Because as I said Safelink Wireless believe you don’t deserve it as you are poor, sick disable, vatran or elderly and just no good so they wants to stiff you more and pretend they are giving you a favor.
So WHY? in the World would you wants to do that? Why don’t you just ditch safelink and their dog phones in landfill and just get the $20 nice smart phone with BIG Buttons and display that you can read and do millions of other things including the use of world wide Web…
Time to Ditch Safelink Wireless. Sorry Saflink for informing people and You Welcome Tracfone I should receive a Nice smart phone and free service from Tracfone soon..:)
This is for all my fellow Americans who spent endless time on hold and disgusting service and horrible Dog phones from Saflink Wireless.
PS: Please note all other government subsidy carriers and services DO allow you to use Android phones and gives you more minutes like Assurance wireless, Access Wireless etc here is the complete list.
Access Wireless
American Assistance
Assurance Wireless
Budget Mobile
EnTouch Wireless
FeelSafe Wireless
i-Wireless
Life Wireless
nTelos Wireless
Q Link Wireless
Reachout Wireless
Standup Wireless
Tempo Communications
Lifeline Discount
Jessica says
how are they ripping us off when it’s a free phone and minutes
Terry says
Can I switch safelink from the little phone I got free to another phone? I hAve some other bigger phones that don’t have service. Also can I use a current number from another carrier as soon as the program discontinues? And if so does the phone have to be a Trac Phone phone or can it be from Straight Talk (a Trac Phone subsidiary)? The phone safelink sent does not have a camera and I use tje camera on my wife’s phone when I can.
Christal says
I received a text about 350 minutes for $10. How can I get that? It’s not working for me.
shametta says
i need internet for less
francis d. miller says
i need to get my free minutes every month. i have followed safelink’s instructions. i use “add airtime”, then enter “555” in “airtime pin”. but after some time i receive a “sevice unavailable, try again later.” this has gone on for months.
john tram says
to get your minutes go to add airtime and when it asks for pin hit #10110# and it will charge your minutes to the phone, this even works several days before u are supposed to get your minutes.
Margaret Tillman says
Why when you lose your phone when,they send another one to,you you only get ten minutes
edward d mckenzie says
i m out of minutes but i can t dial safe link to buy extra min???
Norberto dejesus says
U have new safe link wireless cards out available to customers only if I buy the new card can it be used on my phone
sherry whittemore says
I would like to re-sign up. I still have some minutes left. I have had
a problem with sending the necessary information; ie; with unreadable
DL, and or foodstamp card. This is the only problem I have had with
SafeLink in the past.
Helen clark says
How do i do 350 min. For plz tell me I am out of minutes!!
rachel parsons says
how do i get 350 minn. from my desk top for my track phone
Michel Terry says
Trying to get the 350 minutes for $10.00, can you p lease help me with that. I am almost out of minutes and I don’t have another $20.00 to add more.
Judith Beatty says
TO GET YOUR 350 MINUTES! GO TO NET10-TRACFONE (from the same page you found this site) AND FOLLOW INSTRUCTIONS!!!
Timothy H. Kaley says
Did not get December’s minutes put on phone need help. Thank You.
Timothy H. Kaley says
Thanks
Judith Beatty says
Safelink- Tracfone number is 611 to get your minutes!! Suggest you use another phone in case you lose contact, they can call you back and have serial number handy!
christina.r.spindle says
i neen mon minutes 350 for free place i got as time ok thank you
Natalia Trigg says
I got a txt saying 350 minutes for $10.00. I have been trying so hard to order it with no luck could you contact me on how to get this order put into effect. Thank you Natalia trigg
Elizabeth Dodd says
I received a text offering 350 minutes for $10.00 I need to know how to obtain these minutes
Robert B. Wilensky says
I received a text offering 350 minutes for $10.00. I need to know how to obtain that offer and if the minutes roll over for three (3) months as stated for purchased minutes added to a SafeLink cellphone?
ALSO, CAN I MAKE INTERNATIONAL (EGYPT) CALLS WITH THOSE AND/OR SAFELINK MINUTES?
PLEASE RESPOND
Paula johnson says
I need to find out about 350 minutes for 10 dollars
sarah says
how do I get the home internet
kevin says
would like to know how to receive the 350min for $10.00
Ray Jones says
This set up is a joke. A friend of mine needed a phone through you guys. He is disabled and has very little income. He asked for a phone with the larger buttons since his eye sights not all that great. You guys sent him one with the small buttons. He called you guys and you gladly sent him another one but it was the same freaking kind of phone!! So I decided to help him this last time. We called Safelink, I guess in India because we couldn’t hardly understand them and told them the wrong phone was sent a second time. After being on the phone with them for and hour they said they would get the correct phone in the mail. That was on Dec. 2nd. My friend just got the phone. It is the same freaking phone again!!! So this makes 3 times that they have sent the wrong phone!! He needs one with the LARGE buttons!!!! Can you please help him!! He needs a phone for medical reasons! His name is Ron ****** on *******. in Paducah, KY. 42003. The cell phone number is 270-243-****. Thank you
Hura Pullard says
I received a text msg to receive 350 min. for $10, how do i get this offer
Darlene Ruest-King says
I received a texted message to receive 350 minutes for only $10.00 but its not taking me there.. How can I get this offer
LaShaun says
I received a text offering 350 minutes for $10, how do I take advantage of offer?
daniel draper says
here is another customer with the same problem whats up at 701-33? happy holidays to all!!!!!!!!!!!!!!
Boolynnloo says
Hello I just wanted to thank you for this low income phone. I’m pleased with the service and I haven’t had any problems. When my 4 year old phone stopped working, I gave a call and within 5 days the new one arrived with all of my minutes and the same phone number installed. Keep up the good work and thanks again
Melissa Williams says
I need to know why my phone is showing enterprise puke??
james t banks says
how can i upgrade to new phone?????
Gary brickhouse says
When do I receive free minutes
Aishianay says
I need more minutes 2012388203
Tina Martin says
I don’t like living comment on something I don’t know anything about
Frederic A Budenaers says
Dear Safelink Representative;
My phone which is on safelink since 2009 was not working properly, so I went to the local walmart and re purchased an other telephone as per you advice on your chat line I di9d this on the op6th of December. I had the walmart clerk transfer my number to the new telephone, On my broken telephone I had over 540 minutes as I had gust received the 350 minutes allotted by Safelink as well as a carry over of minutes I had purchased When I got the new phone back from the clerk at Walmart there was only 170 minutes on it I told him the minutes were not transferred, he told me he could not do anything about that and I needed to call your office on another line, which I don’t have? I sent a letter to your Miami office and got no reply, I also tried your 350 minutes for ten dollars on line from a desktop several times and entered my number to no avail. right now I only have 7minutes left for the rest of December, 2015. I am also now charged a half a minute for each text, What is happening with your telephone service, are you still government funded fro low income? Today I just resent there letter to you Milwaukie office in Oregon. Can you assist me Thanks as now I will have no phone to call relatives at at Christmas thanks much Sincerely yours Frederic A Budenares 1 386 383 **** I also sent a copy of my recertification papers to both offices Miami and Oregon. # ******** secret question answer *******
Frederic A Budenaers says
Problem solved on the Tracfone chat line wit Gerald today December 11th 215
Elena says
https://www.tracfone.com/direct/controller.block
Here’s the page hope it works
Elena says
https://www.tracfone.com/direct/350minutes
Kaye says
Thank you so much. I tried over an hour by retyping that same site but when I clicked on the one you replied with actually took me to where I could purchase the 350 minutes for $10. Thank you very much,now I can call my family for the holidays. Happy holidays to you,safelink and tracfone:-!
wayne grosser says
received a message from safelink {get 350 minutes for only $10.} go to https://www.tracfone.com/direct/350minutes. No such offer at that website. Please let me know if this is another scam on the net
marty says
called safe link it’s no scam
Donel says
I could only access the website by your link you provided and it did work. It took me right to the tracfone website and i was asked to put in my phone number. Try it again.
Elena says
I click the link and it worked for me
Karen gates says
I signed yo for my free wireless phone and then they ask for me to send a copy if my.id so i sent a pitcure of my liscense foodstamp xard meducaid card never recieved my phine are any email from u my.nailing i gad cganfed to **** ****** ln apt716 dallas tx 75243 my mailbox where i live has been broke into about 5times so im not sure if someone nay gavr it here is my acct num10743875please conract me i dont want to put my information on line again thank you karen gates
lilbare says
Please correct your spelling Karen so it is readable.
maikel says
ya aplique mande mis documentos junto con mi id de los food stamp y no rresibo mi cellfon que pasa?
H. Casey says
Why does every carrier, not one of them offer to cover Nebraska. I checked them all, I think Nebraska is the only state not covered by anybody. If you see any carrier cover Nebraska, please let this disable person know.
Thanks for your HELP, and GOD BLESS
Steven Flanagan says
Did not recieve minutes for this month.
Steven Flanagan says
APPROVE IT.
melissa says
Go to add minutes and type in 555 hit no on promo code and it will manually reset
WILLIE GLOVER says
CAN I PURCHASE AN UPGRADE FOR MY ISSUED SAFELINK PHONE?
donna reid says
i did not recieve my airtimes minutes this month.
Mary Ann Weber says
How. Do I change my password. To my voicemail? I can not remember. It so I can not access. My voicemail,
Juanita vargas says
Will i be able to use web if i ad additional minutes to my phone?
LaDonna Sickert says
Had to get new phone so bought we transfered it all over but my minutes didn’t get added on I had 358.oo minutes so what do I do
gerard keaney says
I am out of minutes and due to heart problems I need a working phone. I trilled the 800 number but it comes back no air time????? Help!
Jennifer Norwood says
I keep getting a message saying unable to send message – message blocking is active. Why & how do I turn it off then stop it?
Robert MacDonald says
Limited income. Social Security only. Need cheaper internet access.
sheldon cross says
you are sending me notes that i need to update i don’t no how to go about it. i have your free phone have had for years. let me no and i will get back to u please!!! thank you.
Carrie Coombs says
Ok so I have a quick question so I forgot to make my monthly phone call and I can’t call or text on my phone what do I do to get it where I can talk and text agian do I reset it if I do reset it how though? thank you~Carrie
Ruth Jimenez says
i need another phone plzzzz mine got wet and i really need another one i have small kids and need to make their appointments for dentist and doctor
simara says
My phone is now charging me for text messages even though I’m supposed to get unlimited text messaging
Marie says
I have the same problem you need to call this number18003781684 and you need to go true all the questions and you need to be pressing the right numbers warning they are not in USA very hard to understand thouse people good luck I am dealing with this over 2 weeks
Heather says
I am Also dealing with the same Problem. I received a Text message form safelink saying that I could upgrade to a better phone. So that is what I did. Now I am being Charged for my Text messages, even though I transferred everything from my old phone to my new one.
TOnly says
I’m disappointed with Safelink they took my minutes. Apply for recertification back in February 2015. Somebody and customer service lost my information so they canceled me. I had to go through signing up as a new customer. After the years I’ve been with them, customer service told me I could keep my old phone number. I can also keep my minutes. Well I’m here to tell you I was lied to, and I’m finding a lot of the customer service as Safelink to be liars. I am upset that I cannot keep my number, and they won’t retrieve all my rollover minutes accumulated. Tech Support told me I can do this. Now customer service tell me that’s not true.
DEBBIE BOYD says
code 555 does not work on my phone an error # 64 comes up every month..will not let me get my minutes…i have told you people and told you people this for over a year now the code 555 does not work on my phone i have to contact you people every month to get another set of codes to put in my phone..i am hearing impared and cannot understand what your foreign rep say when i call on the phone…they try to call out codes to you and they say it for the number 8 and the for 3……please please get american on your rep phones….you will have to send me a code to my email before i can add new minutes
christopher honeycutt says
the code 555 has Never worked since having this phone, well over 2 years now. I get to spend at least 1-2 hours talking to people that I can’t understand each month. I get sent from one person to another, one tells me the phone isn’t enrolled, when the other person says it is.
It would be nice to have American’s taking care of American’s….
Outsourcing our services Stinks…
Janice Wright says
I have a problem every month getting my free minutes. There is no such way as is published to go to prepaid put in 555 and you get minutes. It is Nov.3 and I have 2.50 minutes. A representative use to call you and update and yo got the minutes then. I was told to go to Prepaid and click on Prepaid cannot do. There is no way to get there on my phone.Then I was told go through to Prepaid add minutes. The phone would go to Code entry mode and type in *#555. DO NOT DO THIS CUSTOMERS. I DID AND MY SERVICE WAS DISABLED/ Spent time on internet phone and it took all day, trying to get my phone to work as I still had minutes on it. I still ended up, having to spent the day reading different sites that were suppose to tell me how. Numbers to call were one busy all day, the other was recording, which would not help me. No way I could fx my problem. Finally, got through to number and got a real person. She gave me codes and my minutes were back on, my phone. Be honest, tell us we have to go through a real person, or this is a way to keep up with people who are using phones, or abusing them. I understand government saving money. But, could you not fix a line to go to and get the monthly minutes This is very hard on disabled and senior, working anyone. Just give us the info recording and how we REALLY CAN PUT OUR MINUTES ON THE PHONE EACH MONTH. i KNOW WE WOULD ALL BE VERY GRATEFUL AND A LOT LESS AGGRAVATED.
THANK YOU.
HANK YOU
Edvard Pierre-Louis says
I have applied for a government phone from months . The person who wrote my informations told me that I will receive the phone in 14 days and she gave me my enrollment ID # which is : 23183079 .Until now I never receive any phone . I would like to know what happens .
Thank you
crystal says
hello, I really need a phone for emergency only as Im trying to get it through the website. I fill out the application form as it keeps telling me it wont let me put my address as it says it doesnt exist. Im confused why its telling me that and it doesnt let me proceed with the application. what am I doing wrong?
Tonya says
Is their an app or something I can download on my computer so i can see all of my phone calls and text messages? I am mother with other children in my house and would like to be able to monitor all my usage on my safelink phone. Thanks concerned mom
verona tatum says
what other phonescan we use like other brands for this service can i take my sims phonecard and use it into another phone or smartphones for the service you provide to me
robert says
I really need one
lora toler says
I never received my monthly minuets
Irma Pittman says
I lost my phone , how can I get a replacement ?
missy says
call customer service and tell them you lost your phone, you will be asked questions about yourself to make sure you’re the owner of the phone and service and then they will send you one in about 7-10 business days.
rebecca hunter says
I need help I lock up my phone it asking me to enter puk I don’t know have that is
missy says
You have to call customer service and tell them it’s asking for the puk code and they will unlock it for you.. I went through it about a month ago.
Darlene says
How can i get my call history with out all the hassle
Shelley says
Did u get an answer to this? If so what was it?
Tonya says
I posted simular question. Did you get any answer?
Thomas. Marshall says
Why can,t disabled vets like myself receive free cell phones ? You would think there would be a phone company that would give out free cell phones..I am a veteran of the Viet Nam war. I am disabled .
FreeGovernmentCellPhones.net says
Unfortunately the government doesn’t seem to be very concerned about our vets. However, we salute you service and thank you.
mohammad farooq says
which company give cheap cell phone service. in Virginia please response me. in advanced thank you very much for your cooperation,.
FreeGovernmentCellPhones.net says
There are five choices in Virginia:
https://www.freegovernmentcellphones.net/states/virginia-government-cell-phone-providers
jack says
If you own a tracfone already and then become eligible for this program by qualifying for food stamps can you use the same phone and get the free minutes or do you have to switch phone numbers?
Gillian Leach says
I have a safelink tracfone. I am not qualified for free minutes. Could I use this phone to purchase tracfone minutes? Thank for your response.
Marie says
I don’t receive. My minutes this month.
Keelonda dickerson says
I didn’t receive my free minutes
Christine says
Can I transfer my current Lifeline service and minutes from Safelink to Assurance Wireless or Budget?
FreeGovernmentCellPhones.net says
Yes
Melissa Peaden says
How do I find out how many minutes I get each month on my phone??
Albert Palmer Short says
I received my phone from the Veterans Administration. I was told I qualified for the free phone. Now I receive this letter from Safelink telling me I have to return the form verifying my eligibility. But according to the letter I don’t qualify. I did buy another phone , an inexpensive one from Tracfone because the one I got from the Veterans was not very good. I’m supposed to have this response back to them by the 7th of August. Not possible. What do I do?
Albert Palmer Short
carl g. lebkowsky says
how to recertify onljne safeljnk/tracfone
FreeGovernmentCellPhones.net says
https://www.freegovernmentcellphones.net/faq/how-do-i-do-the-annual-verification-of-my-phone
Shaighn says
Thanks
Mary says
Can I buy minutes for a family member? Of so, what do I need to do?
Carol Jernigan says
It always takes me over two hours to buy minutes. WHY////
Keysha says
International calls are like calling Jamaica or Europe I need to know which plan to take
wendy says
I bought a 60 minute card from dollar general called the number because it doesn’t say add airtime under prepaid it said I would get 200 minutes but I have not received them I did it 10:00 this morning every time I call safelink it says there is a transaction being made to my phone wait 15 minutes make a test call and if not retrieved call back beendoing it all day I don’t have my minutes I bought and can’t get anyone on the phone ugh help 🙁
jeri says
thanks for theWHOLE LOUSY 250 a month. cheap. DO U USE 250 MINTES A MONTH????????????????
MOST PLANS COME WITH 1000. WE DONT EVEN GET 500????????????
WHAT CORPORATIONS PAID YOU TO FIX THE MINUTES SOOOOO LOW???? and then gouging for the next amount of NEEDED MINUTES. GEE IT’S ONLY $20 FOR AN HOUR OF EXTRA TALK………A WHOLE 60 MUNUTES ON TRAC PHONE.
THANKS FOR ALMOST NOTHING 🙂 HAVE A NICE DAY. JERI
FreeGovernmentCellPhones.net says
Is there anything else we can help you get for free?
Kandy says
Is this a FREE cell phone? How about being thankful for FREE cell phone service!
amada gonzalez says
Can’t get my monthly minutes who do i call for information or help please
FreeGovernmentCellPhones.net says
You call your phone company, of course.
Solomon Olumese says
I have Lost my cell 240-237-****. Given to me Few Years ago During my visit to New Jersey on the 6/28/2015. I have filled a form earlier to report this incident. I am without Any phone and IT is difficult to go out for Fear of being Lost. In case of problem I Cannot call home any where. I Shall be grateful for Your consideration for a NEW one. Thanks.
FreeGovernmentCellPhones.net says
No one will call you as a result of a public comment here, you need to contact your phone company. Here’s some help:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Linda Newman says
Will I be able to transfer my safelink minutes to a tracfone?
Tina Alvarado says
My phone never gets the 250 mins per month and I have mins left call them my $ is 713-820-****
susan says
Can i use the tracfone I have now for this program?
Lissette Hernandez says
why my phone are not going the mins of this months
timothy says
i just transferred my safelink phone service to a tracfone i bought and now i’m charged each text. i’m supposed to be getting unlimited texts. can i fix this somehow?
Pamala says
I lost my safelink phone. I think the number is740-324-****. Date of Birth 9/5/****
Social Security ***-***-****,
Send New one to 813 ******
******,New Mexico
*****
FreeGovernmentCellPhones.net says
Seriously everyone. Please STOP posting all your personal information publicly. Do you want to have someone steal your identity?
(This is only one of dozens like it we get a week. We delete them, but let this one through to remind everyone).
Chey says
I came looking for information on if I could add minutes to my grandmother’s phone because she is out (which I found the answer to, thank you) and to see if I could make her sim compatible with my old unlocked Verizon smartphone (we just upgraded) and I see people posting their addresses and SS#’s all over the internet and asking you for phones. Wow. I don’t even have words…
But, do you think that the Verizon phone would be compatible? She has safelink (Tracphone)
She lives 18 hours away or I would just go try it myself.
If not, would they allow me to purchase her a better phone so that I could send her pics and videos of her grandchildren?
Thanks for any info if you know.
missy says
I was told once you transfer your safelink to another carrier and/or phone that isn’t a tracfone
the safelink free mins goes away, you will have to pay for the mins or contract on the phone you activated. I wanted to use an LG at&t phone and I called and asked them and that’s what safelink told me.
Ebony says
Lol sh*t oops sorry you think a person would know better
Latoya says
I need a back up phone that’s if my phone go off
John Galyen says
Gave birthdate, area zip because forgot inrollment #. I still can not verify as I am a already customer.
Now what do I do?
ameera crowley says
interested in internet service
FreeGovernmentCellPhones.net says
http://www.cheapinternet.com
Helen Fleegle says
Can I change my service to other trac phone since my original got crushed under neighbors car ?
Brenda says
I need to unlock phone.an register so I have a phone
Elida arnau says
I have a number from Puerto Rico and the phone with out minute want to know what I can do can contact me please
james says
I would like a smartphone.
Devalishious says
Lmmfao
Elnoa says
Hello my name is Elnoa. I work at a non-profit organization called Disability Network. We would like to receive some applications from your company for our consumers who are usually receiving Social Security Disability or Social Supplemental Income. We have many homeless individuals who have no way to be contacted who are in need of our services. We would like you to send some of your applications to our organization so we so they can be available for those who need a phone and cannot afford one without this program. Our address is 5555 Conner Detroit, MI 48213 and we would like the applications as soon as possible.
Thank you,
Elnoa W.
FreeGovernmentCellPhones.net says
Tracfone is associated with Safelink Wireless. They don’t monitor the comments on this site so you’ll need to contact them about this request. CLICK HERE for their contact information.
Jeffrey Calvin says
I would like to get some more minutes on my phone.At least enough until the 1st of June when I can get more
minutes.I only have one minute left on my phone.My#is 3369267965 .
Devalishious says
Hey Jeffrey,you shouldn’t give out your personal information it’s very dangerous there are some creepy people out there,hacker’s and such.
Brandon Mitchell says
I didn’t get any minute for the month of May can you tell me why my # is 337-442-**** and will I get some next month
GORGE M MANENT says
NO TENGO TRABAJO NO TENGO DINERO Y MI HIJO ME PERMITE QUEDARME EN SU CASA TEMPORAR. MENTE.
mICHAEL mURPHY says
I already have a free tracfone account and it stopped reloading. I’m almost out of minutes, and it’s been 2 months since I got any additional minutes. My phone number is 228-235-0653
mary ann jett says
i am out of minutes and do no all of vender numbers and codes you requier. i only have one code 8932.
Robert Van Meter says
question 1. what day of the month do you give out the phone minuter?
question 2. can I stop having “emergency” minutes.
Lessly Carthan says
i haven’t recieved minutes in 3month’s no contact number? a human to talk to? is this the ge of ultron!
Nicholas Crayton says
How can I view my phone history or get numbers that have been deleted?
Naomi Thomas says
What ever minutes i have left, from one month into the next you just take and replace with 250 minutes. I thought my minutes were suppose to roll over?
Lynne High says
How do I add minutes to safelink phone from a tracfone care if I do not have my phone with me??
Nayda Ocasio- Medina says
Where can i go to get more minute if i dont have a credit card??
Lisa says
I’ve spoken to the call center multiple times trying to figure out my pin number… Are there questions I can answer, something I can do to learn what this number is? Something i can input on my phone to find it? Any suggestions are appreciated! Thank you!
Rose Hobbs says
Why is it that new comers receive 250 min. And the ones that have been with for a very long time. What do you do for us. Maybe you should give us once a year on our rejoin date. Just something to think about. His don’t understand .
Matthew Parlett says
I just received my minutes on the 1st of April; I received 500 minutes for the first three months. now it is April third and I have only 72 minutes left. I have no money to buy more minutes that is why I chose safe link. How do I get more minutes when I need them when I have no money and my family and friends cant help me. I need my phone my to stay in contact with my family and friends. I also need to talk to them a lot more then my minutes allow me too. Safe Link we need an unlimited plan for all the phones that is free. 500 minutes is only equal to 15 minutes of usage a day. that is no where near enough time when you need to stay in constant contact with Family friends and doctors; especially when Doctors offices love to put us on hold. Please give us an unlimited talk and text plan.
bo perry says
How do I take my phone. Off emergency calls only. Keep saying no service but I have 28 minutes
Kim says
I HAD AN LG500 AND THEY SENT ME A REPLACEMENT PHONE OF AN LG306….SO I COULD NEVER CONNECT TO MY HOME WI-FI AND I COULD NOT RECEIVE PICTURE MESSAGES…
SO A FEW DAYS AGO, A REQUEST WAS TAKEN FOR ME TO RECEIVE A REPLACEMENT PHONE AND TODAY I FIND OUT THAT THEY ARE SENDING ME A ALCATEL 205…
HOW IN THE WORLD DO I GO FROM A LG306 TO A ALCATEL 205?? THAT IS NOT WHAT I WAS TOLD OR PROMISED IN THE REPLACEMENT ORDER PROCESS…
NOW NO ONE CAN TELL ME WHY….I HAVE GOTTEN HUNG UP ON BY ASKING WHY WAS I SENT AN LG306 IF NOW ALL I QUALIFY FOR IS AN ALCATEL 205….
AND NOT TO MENTION MY SERVICE WAS DI-ACTIVATED TODAY AND I WILL NOT RECEIVE MY RE-PLACEMENT PHONE UNTIL MARCH 28, 2015…MY SERVICE HAS NEVER BEEN DI-ACTIVATED DAYS BEFORE A RE-PLACEMENT PHONE HAD BEEN DELIVERED….
BUT I AM STILL TRYING TO FIGURE OUT HOW DO I GO FROM LG500 to LG306 to ALCATEL 205….
so I had a LG500…they replaced it with a LG306 which was not working so they got the process going to send me out another replacement phone even had me thinking that it would be another LG306 or something else along that line…the diactivated my services 4 days ago and they claim they put it on the new phone that is coming tomorrow
NEVER EVER HEARD OF THEM DOING THIS BUT THEY TOLD ME ITS THE PROCEDURES THAT THEY DO
they are sending me a Alcatel 205…I asked them why and they told me that another LG306 is not available in the warehouse to be sent as a replacement phone….but….wait for it….
IF I WANTED TO PURCHASE…OR PAY FOR ANOTHER LG306 I COULD…..
THAT DOESNT MAKE SENSE….you have no more LG306 phones available to replace the busted up one you sent me but if I choose to pay for one THEN YOU HAVE THEM AVAILABLE
does this Alcatel 205 phone come with Double or Triple minutes??
I know there is a Web Browser but no Camera….how is it that you can surf the web but cant take, send, receive pictures?? that doesnt make sense…most people would rather take, send, receive pictures than surf the web
the keyboard sticks and switches to different Input Methods on its own
Martha helson says
I write about my phone I can not find my phone my no is 270 996 **** and I try to call couple no can get talk any body I talk to a lady she give me a no can you call on this no 270-202 **** you can call me no or email is *********@yahoo.com thank you
Sandy Gagnon says
OMG I’ve waited awhile before commenting but I’m still pissed…..I was & still am not impressed with the conversation I had with a woman on the phone here with SafeLink….I wanted to add minutes to my phone…1) I could barely understand what she was friggen talking about…2) keep being told one second please we are almost done yeah right like 30 mins. and I’m still waiting…seriously people YOU ALL NEED TO HIRED AMERICANS TO DO THIS BETTER….U HIRE FOREIGNERS TO COMMUNICATE & THEY DON’T KNOW HOW TO SPEAK GOOD ENGLISH OR TO SPEAK CLEARLY SO WE CAN UNDERSTAND…Do I sound upset YES I’m so tired of talking to a non-english person…dang I’ll go to the store & get a card & do this crap myself….thanks for nothing.
cathy akers says
Safelink is not even worth the trouble to have the free phone service! i mean i have had my service through them & i gave up…literally! every month it was something! i would not receive my minutes because supposedly i never made any calls or texts the month before which i had used ALL of my min time up on month they were claiming i had made no calls! i ALWAYS had to strain to understand a foreigner when i called! they ALWAYS directed me to call a different department which would then direct me to call the 1st department right back & the 1st department would then direct me to call the 2nd department back & so on & so on til i ended up telling them where to stick it! i would ALWAYS be on the line with them for 1 to 2 hrs! there at the end they could not even help me anymore after i had spent 1 or 2 hrs on the line with them! they are the most unorganized, lazy, no clue, non helping customer service with unclear, & very, very, horrible English speech! i would not recommend ANYBODY using Safelinks so called service!!! go with Assurance wireless instead! go with ANY government service besides Safelink! go without before going with Safelink!!! trust me from experience Safelink is is only going to cause you your time on hold with customer service with no results & no service!! you will only get a terrible head ache as far as results from their so called customer service!!
Disabled&Grateful4Help says
If you are in a position to make the statements:
“Safelink is not even worth the trouble to have the free phone service!”
“i mean i have had my service through them & i gave up…literally!
“go without before going with Safelink!!!”
then you DO NOT NEED this assistance. Get rid of your sense of entitlement and get off your butt and get a JOB.
Go to every business in your community and ask if they have any open positions and if they say yes, ask for an application. Ask for an application even if they say NO, tell them you want your application to be on the top of the pile in case they have openings in the future.
Look in your local newspaper, penny saver & similar free community papers, on Craigslist and other sites for job listings.
Go down to the nearest unemployment office or temp agency and ask for help finding a job in your area.
Ask your family, friends, friends-of-friends, acquaintances, neighbors and (if applicable) church congregation to pay you to do odd jobs for them while you look for a full-time job.
Pick up bottles & cans on the street that can be returned for money!
And if you really can’t afford all of your expenses while you find a job, apply for SNAP to cover your food bills to help you fill in the gaps (and use only what you absolutely need to use, even if they give you more).
There are people who legitimately need the help these programs provide, there are millions of people in America who are homeless, disabled, or elderly, there are veterans and single teenage parents (supporting themselves and a child), all of whom desperately NEED a Lifeline phone in order to contact doctors, call 911 or other emergency services, call their or their child’s school, call the social security administration, contact their local department of social services, try to find a job or be able to keep a job (without a way to reach you by phone most employers won’t keep you on for very long), or stay in regular contact with social workers while they are homeless or living in a halfway house or domestic violence shelter or transitional housing for people with mental illnesses (who are now being treated and getting better) in order to get help finding stable housing.
If you are able to say the things you said YOU do *not* need this help. Stop abusing these programs and stop taking funds away from people in legitimate need. The only thing to which you are entitled is being treated with some kindness and understanding, and that’s only if YOU have treated others the same way and behaved in a manner deserving of such treatment. People who genuinely need help for reasons outside their control should receive the help they need, but no one (certainly no adult) is *entitled* to anything, and that includes you.
P.S. I have been fully disabled for well over a decade due to severe medical problems I developed suddenly for which no treatment was successful, and after a long fight was finally approved for disability a few years ago. Public assistance, safety net, Heap, food stamps, Medicaid, and more got me through during that time when I had literally zero source of income, with no help from family, for years.
I still need help from some of those programs to get by because my disability is severe enough that I only get about a couple hours a day out of bed, and that’s just to do things like use the bathroom and eat, and when I’m feeling well enough occasionally use my very old computer to browse the internet using the nearby free WiFi for a little while (today I’m having a good day in terms of my health). Disability only provides a very limited amount per month, but nevertheless when it comes to social services I only apply for what I really need so that I don’t take resources away from people in my local county who need the help even more than I do, and I use what I am given in the best and most cost-effective way to the best of my ability. (I have even tried to take advantage of the classes that are supposed to be free to all SNAP recipients on how to buy food and eat healthy on a budget, make good use of SNAP benefits, etc. but not one single class has been offered within 25 miles of me in the past year!)
Thank you to you taxpaying Americans who funded the programs that helped me during those years and the programs that still help me like the Lifeline phone, which allows me to keep in contact with my doctors and medical providers, call 911 when I have a medical emergency, report changes as required to Social Security, and pay my bills. If any of you are reading this, please know that I am friends with and have met many people in similar situations as myself who also legitimately need help and while there are people who abuse or misuse these programs, they also do help a large # of people in need, and we are grateful for the help. (There are even people who unknowingly or unintentionally misuse these programs but not all of them are just lazy liars – my friend didn’t know you couldn’t have more than one Lifeline phone, and had one on both a landline and a cell phone thinking that they were separate programs because it was for two different types of phone service and two different company names. I explained it was all under the same program called “Lifeline” and you could only get ONE Lifeline benefit no matter what you used it for, and even though the government hasn’t yet discovered it, they are now in the process of voluntarily reporting that they’ve been receiving two Lifeline phones by mistake and requesting one be stopped.)
Thank you.
Nickolas says
It doesn’t look like you speak the English language very well Either. I ordered a phone for my dad so he has a way to contact me or emergency services. It makes me worry less. My mother just passed away and it’s been very hard on all of us. When I say “hard”, that’s putting it lightly. We have NEVER been on any kind of government assistance. But now we have to until we get back on our feet. I think people expect to much out of the government. They expect to much out of everyone and everything. Be happy your being given a phone at all. Count your blessings. (everyone)
dawn says
How can i get more service days
alibet rodriguez says
Yo tengo un telefono con ustedes y aun no se ha vencido y este mes no me lo han cargado y no logro comunicarme con nadie. Saludos
Janet La Rosa says
Como puedo volver a tener una cuenta con safelink por que la mia se vencio el 31 de enero.
Stan Thompsen says
I have never had so much trouble trying to add minutes with any company as I have with this company. I had 21 minutes left and tried to add minutes and by the time I gave up, because you couldn’t get it done, I was down to 7 minutes. What is your problem? Do you have competent people working there? I don’t think so. You are not keeping up with your promise. Please get it done and get it done now!
Margaret B. DeVoid says
My daughter (special needs) has the same free tracfone for 2-3 years She gets 250 minutes per month which was shown on her phone Jan. 1. On Jan. 2 it went down to 19 minutes without usage.She now has -0- minutes and it reads 358 service days left. Please advise if the minutes will be reinsstated.
pat derr says
it may be time for your annual renewal. the service days really don”t count. call Safelink number. or under the coin sign under menu click then scroll down to recerify. go to Safelink.com and put in acct number and recertify.(if not safelink go to provider)
cathy akers says
good luck with getting min added! better off going with assurance wireless TRUST ME!!!
kaycie ragan says
I received my replacement government tracphone which normally I have 250 min and 1000 txts and wen I activated he replacement phone it only gave me 20min why???
Owen Lawrence says
how do i get reinstated for 250 free minutes what do i do
melody says
I have been trying to speak with someone to get my phone working.but i keep getting the automative recording please help
joshua says
ive recently turned my tracphone..ie Obama phone back on after being disconnected for 5 months , or rather it was not used for 5 months. I went to the safelink website , went through there process and now my phone is back on , I can text , and call but my minutes are still where they were when I stopped using the phone I had 31 minutes left now im down to 22 , I went to tracphone and put in a 555 code to try and get minutes but nothing happened. im just trying to figure out if there is something im missing , safelink says im good the phone is working but im not getting the minutes allotment do all the phones get minutes on the first? I cant recall when they hit the last time I was using this phone.
Evelyn Daigle says
The days on my phone ran out it What do I do about that
melody says
Go buy mins walmart, or the dollar general
larry Kallioinen says
I would like to change plans to number 3. How do I go about doing this? Plus how do I get my voice mail working?
cosme salazar says
I am having difficulty getting the two hundred fifty bonus minutes can I get help with this matter.
AnnMS says
call 1-800-867-7183 an push number 2 option, an go from there my phone had 8 minutes an then the service disconnected then i called an went threw this process of pushing codes into my phone an i received my minutes for the month an it was restored,. Try an let me know if it worked for you.
Mary Land says
I DID NOT RECIEVE MY FREE 250 MINUTES IN MARCH.So I have to go to a phone booth to call the 1800#?
Diane Miller says
I did not receive my end of the month free minutes, how do I get them
anthony lowery says
I have not received my 250 minutes for march and april 2015. Please help!!!
Robert Casaletto says
I have had my phone for a long time. It is a free phone and used to have 250 minutes. I called and asked why I was cut down to 125 minutes. I did away with my Comcast land line as they jumped my bill to $130.00 per month. I’m on a fixed budget, disabled and on Social Security. So now if I run out of minutes and there is an emergency I’m screwed. Add to that those people from India who claim to have a $7,000.00 Grant from the US Grant People calling every day and sometimes more, eating up around 50 minutes a month and no one willing to help. Now I wish to change my number but it takes a computer TI to find where the hell that is on your site. I better stop here as the longer I go on the more angry I become and that is not good for me.
Wilbert Hatcher says
Safelink is a joke, if you purchase min. for a Tracphone, the prices is the same as the 1990s. I tried to help a person with a safelink that had family issues and used all her time, I had to pay $23.00 for 60 min. Who pays that these days!!! Once again they’ve taken something good and made it EVIL
Marie says
Thank you so much for letting me know that once again, only fraudulent people are able to benefit from another government program. I was trying to help a family member as well. I won’t bother, as it would only cause heartbreak and confusion. The ex family member has benefited from it, but is also familiar with fraudulent activity and is able to continually reap benefits in this manner. Go figure.
marcia Bingham says
How do I find out how many minutes an text I have left on my phone?
Ashley Pittman says
I am very displeased with Safelink. Because I received a letter to re_certify by November 1st 2014. And I did. Was told safelink received my renewal application. Got my free mins for November but was NOT told my account was closed. Safe link representatives mixed my account with my room mate account. Then told me I haven’t spoke to them since 2013 which I know is damn lie. Because I called Safe link twice in 2014 & received my replacement phone. Which was still not the phone I would receive. And told me it wasn’t possible that I got my replacement phone & letter stating to recertify at my 995 green street Apt. C conyers ga. I told them it was possible because I was looking right at the box my replacement phone came in & the yellow envelope with the renewal application. The several times I called in 2014, I had changed my main account address’s from 2204 partriot court conyers ga to 995 green street apt. C conyers ga. The safelink representatives told me everything was fixed my main account address, which turned out to be a lie. I re-did a new safelink application on December 10 2014 and again a q week later and before sometime in November of 2014. I was promised that I would receive the other part of the new application in the mail 7 to 10 days from December 10, 2014. Been more than 10 days & no mail from safelink. I have now missed out 2 months of my free 250 min for December & January. It is NOT my fault safelink closed my safelink account due to stupidity after I explained to several safelink representatives over the phone. If there was a problem then how did I recive my replacement phone in August of 2014. I blame safelink for not notifying me of my account being canceled on their stupidity. After receiving the renewal safelink application in October 2014 & submitting & mailed it out on October 15, 2014. And being told I was good for another year of safelink services for 2015
Theresa says
my daughter played with my phone and has locked me out of it how do i unlock it and needs a puk number
Paul says
try push and hold down * button, it normally located to the right side of the 0 key
hope this helps
Wenderland Broome says
I first ordered a phone from Safelink araoud December 6th. I have not recieved it yet but… I have received a letter from Safelink that states I have not made a call to activate the phone. I cannot make the call to Safelink to activate the phone until I receive it.. Can you help me with this situation.
jessica windorff says
I wanted to know if i could transfer min to an iphone. or upgrade to a smart phone i need for work.
Roberta says
I have been waiting on a replacement phone for one month now! After six attempts …I cannot speak to a “person”, just an automated recording! I am past frustrated! I even bought a new phone but can’t get it activated due to a “pending” transaction! What next???? HELP!!!!!!
Sylvia says
I just went thought this first thing just keep stating operator and a person will answer…..do not let them sell you a new phone, inform operator that you already purchased a phone and need a new sim card. note if you get upset they will give you extra 30 minutes. Good Luck!
Sylvia says
Roberta Walmart as phone on sale for $9.99.
Teri Hooker says
I am supposte to get 1000 free text but I am being charged for every text
Tammy says
How do I get a replacement phone?
FreeGovernmentCellPhones.net says
Replacement phone instructions:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Martha says
Is there any way to see how many texts I have left.
Bobbie Jo dattler says
How to get my 250 min in sted of 150 that does not roll over to the next month thank you
Mary says
I gave a safe link phone and it keeps loosing service. So my family went out to purchase me a new tracfone that was a smart phone yet when I called to get my government minutes on their I was told I couldn’t get them on this new phone since the government won’t support it. Yet the free phone from safe link won’t keep service, how is this suppose to help those who are using this as their only source of phone service. I need a new safe link phone that will get service or figure out how I can use this new tracfone with my safe link minutes. Please help……
mari says
is our information sold to third party advertisers or survey companies?
FreeGovernmentCellPhones.net says
We don’t know if any of these companies do that or not. Go to their websites and read their Terms and Conditions page.
Teresita Portillo says
My Dad has a safelink cellphone, except he has been struggling with it becuase it will no longer charge, we bought another charger and nothing, so we ended up purchasing a universal charger and a new battery but he is still stuggling because they dont charge fully. My question is, can he get a free cell phone from you guys again,he has had this cell phone for a couple of years now.Or can i buy him a TracFone cell phone and just change the SIM card on to it?
Pratibha Chauhan says
I would like to change my plan . At present I get every month 68 minutes but from next month I
Would like to have 250 minutes
Every month.Please advise me how to go for change.my Track
Phone number is: 1 201 220 ****
Thanks
Pratibha Chauhan
Lexi Ratcliff says
I have a SafeLink phone, I was supposed to get my minutes today and I never got them. I called support and they said that I should get them on the December 15, 2014. I was supposed to get them but I didn’t. Then I tried adding minutes but that didn’t work either. What do I do?
Kahar Barat says
Do you offer internet phone? How it works?
Mitchell says
I have gotten three phones and they will not pick up a signal I was I could buy any tracfone phone when I did then I was told I couldn’t use that phone what gives????
Millie tirelli says
My mother has no minutes on her safe link. She barely uses the phone. She uses it for emergencies to call me she is elderly and must have a phone. Her minutes are not being renewed. How can we fix this asap
LINDA FRAIM says
I HAVE A SAFELINK PROGRAM BUT I USE A TRAC PHONE I PURCHASED, HOW DO I BUY MINUTES DUE TO HAVING MY LANDLINE DIE ON ME, NO FUNDS TO PURCHASE A NEW LANDLINE AND I HAVE ABOUT USED UP ALL MY MINUTES ARGUING WITH COMPANIES LIKE COMCAST AND WALMART WHO PUT YOU ON TERMINAL HOLD…I WOULD ALSO LIKE TO KNOW WHEN I CAN CHANGE MY PLAN TO 125 MINUTES SO THAT THEY ROLL OVER AT THE END OF THE MONTH?
Mary ANN DAMBROGIO says
still waiting for someone to e-mail me i am hard of hearing and i had to order a trafone from t-mobile and waiting for it to be delivered . as of november 12th i lost my safelink wireless cell and now i would like to know if there is anyway i can have my cell number transfer to my tracfone from t-mobile??? and how do i do this and i am on ssi and get f.s. for myself and see alot of dr’s walk with a cane wear two hearing aids carry asthma medications etc. I need someone more understanding to hel_ing me with this issue.. not my fault that i lost my cell it fell out of my bag and i cannot hear it fall or not even a sound only can hear high sounds over 60 decibles and higher.. need someone with better understanding toward me …
thank you
bree says
i have a question more than a comment. how do I find out how many text messages I have sent each month? last month they just started the 1000 free texts. it used to be .2 min per text. but last month I supposedly ran through my thousand texts by the 10th of the month and it started taking 1 whole min per text I was completely out if min by t15th of the month, there is no way, not even close, that I used 1000 texts, I doubt I made 300 texts. I don’t text that often, I have googled it, and read all over ,and no where does it say anything about text messages. so my question is,” how do I check my remaining texts orhow many have I used,either way obviously”
erica says
I just got my phone today and it’s showing that I have 500 minutes, I made a call and the minutes went down to 499.00, I have made several texts and received several texts already and the minutes have remained the same. I do not understand how this works. As to your question, if i am only supposed to have 250 mins but have 500, it would serve reason to believe that each text would cost .25 mins. (250/1000 = .25) but for some reason my phone is not deducting that .25 when I text.. I would like to know how to check the amount of texts remaining as well.
Jill Jackson says
Low income and would like to get internet service at home.
FreeGovernmentCellPhones.net says
Try this site:
http://www.cheapinternet.com
Christopher Joseph Gurucharri says
am requiring to change from my old cell phone; I now have several phones, and can only use them on phone minutes purchased
.
Diana Lents says
I purchased s ZTE net 10 andtoid bersion , 4.3 can i use this phone for the safelink gov phone
Marjorie Rood says
I need a government phone as I cannot afford to purchase my own. My income is very low and I qualify for food stamps. Please send me an applicaton so I can fill it out.
Lori Harrison says
I need another phone, the one i have is small and i cant see numbers
brenda wells says
I have a problem my safelink phone isn’t sending messages…… I receive message but the other party isn’t receiving my messages. I checked message settings message center number +13123149810. This always worked but just started happening this month. I would appreciate your help thank you
shorty says
I had that problem, plus my calls wasn’t going through. And my received calls was going though it was going straight to voicemail. I called customer service and they told me to turn off & on my phone and it worked. She told me every time, that happen that’s what I have to do. Turn your phone off & on and see what happens. Hope it works
Rita attaway says
What kind of phones are given or bought?
charles allen says
why does the newer phones come with 500 min.per month & i only get 250 min.per month?
erica says
it accommodates for .25 mins per text which .25 x 1000 texts = 250 mins.. that would be my understanding but my minutes are not going down with each text that I am sending so I’m a little confused..
clifford hurd says
I was injured on the job, and can no longer afford a cell, which I need. I am on food stamps.
FreeGovernmentCellPhones.net says
Being on Food Stamps qualifies you. Got you your state’s page and check out the phone providers:
https://www.freegovernmentcellphones.net/states
jennifer h says
trying to buy mins for my safelink phone can’t do it on the web site (tracFone) because it says my number and ser do not add up. can’t do it with my phone because it keeps asking me for a pin number
David carrow says
Can I upgrade the phone u sent to a flip phone? I am enrolled as a veteran. Will my free minutes roll to the new phone, if so, how do I do this?
Leslie says
Just need to add 100 minutes????
Kelly Sampson says
My Safelink phone (I am in Maine, using the 250 plan) certainly does NOT offer 250 minutes AND “up to” 1000 texts. I get 250 minutes total, once per month, for use for both talk and text (texts use 0.3 minutes per), and the texts I send come out of that 250. If I am supposed to be getting “up to” 1000 free texts IN ADDITION to the 250 minutes of talk time, something is seriously wrong. Please address this issue/ misrepresentation on your site, as I know I am not the only one who thought there would be texts IN ADDITION to the voice minutes. (That is the way that the Safelink site reads, as well as this site) ???
Linda. sterling says
Some one has taken my phone. need to know how to replace it. and shut the other off.My number on my safe link phone is 410 422 **** my address is ****** creek view dr princess anne md 21853
FreeGovernmentCellPhones.net says
Read this please:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Demaris Raynell Epps says
This program has made my life so much easier, thank you.
Karen Brooks says
My Safelink TracFone was turned off on Nov. 1, 2014 because I would not BUY AIRTIME. I had Plan Option 2 and I never stopped using my phone. I had to file a complaint with the FCC.
On Sept., 2013 Federal Communications Commission fined TracFone 4 million for charging Lifeline customers. See: File No.: EB-IHD-13-00010668
TracFone Wireless, Inc.
NAL/Acct. No.: 201332080029
FRN: 0006855639
NOTICE OF APPARENT LIABILITY FOR FORFEITURE
DO NOT PAY MORE, DO NOT BUY AIRTIME.
Lance says
Didn’t receive mins this month and called to ask why. They said someone else in my household had another phone receiving discounts through Safelink, which is not true. Asked to speak with supervisor & was denied. They said I had to reapply. BS!
Karen Brooks says
You will not get your minutes. They continue to give everyone the run around. See, FCC. website I enrolled again.
Brenda Dubose says
I didn’t receive my minutes for October or Nov. I called entered 555 and did everything, still no minutes. What am I suppose to do
Karen Brooks says
They will not give you free minutes, you have to pay now. See FCC website.
Theresa cannon says
I just activated my replacement phone and now I don’t have any minutes. Why didn’t my minutes transfer
Karen Brooks says
They want you to buy airtime.
Lisa says
You should really give unlimited talk time min an give the internet for free to the poor people why you may ask the library is free an has free internet but they only give one to two hours per person an for many it may be to far to walk to an they don’t have money for transportation so they have to go ever day to fill out job applications to try to get a job an it is takes a lot of time to do these so if they were given a free phone with internet they could do these from there phone yes it’s a better way to help those looking for work an as for the 250 min of talk time it’s not enough there are people that will use up min very fast the need to be put on hold to talk to the doctor to make a appointment there on the phone getting directions to a job interview ect see what I mean an they can’t afford to buy air time
iessha parazoo says
How do this i no mailing address
Ellen sumner says
I haven’t had mins on my tracfone in2 or 3 months i did the phone calls gave them my information that still do not do any good then they send me the application to sign and still no mins then they send me a letter saying someone at that address has a tracfone i sent the letter back saying the man who use to live there did i just move in this house in april and i don’t that man and still no mins for me why do they have to give you 2 or 3 different numbers to call to get your mins who ever need to get there stuff fixs this is some BS
Karen Brooks says
TracFone give you the run around, they want you to buy airtime and continue buying.
tony e. edmundson says
i need to change my address
Kandy Beaudin says
Trying to get a phone number to talk to someone about my phone but every number is just a recording and i cant talk to anyone …. my phone is in a locked code and i cant unlock it i need help please
jazzo says
the internet service will not connect:::: it just keeps saying no connection::::: can someone help me?
jazzo says
have you tried to email them?who’s your service provider?
srainey says
I have been trying to activate a new sim card that was sent to me by safelink wireless .I have not been able to I called and was told I would get activation in 1 hour that was 3 hours ago
Matthew teale says
Just call 1800 378 1684 and ask for a representative and a man or women should awnser and tell them youll did not get yalls monthly minutes and the ask you to put in some codes into your phone then you should get your monthly min
alex priest says
i keep trying to apply for phone but it keeps stating someone already receives one here but that is not true
peter chulack says
tried to buy minutes now phone says pin blocked enter puk cannot use phone need help please send email on what to do.phone # 239-288-**** help .
John Longaberger says
The 250 minutes that are usually added on to my phone at the beginning of each month were not added at the beginning of October. Can you please tell me why and see if it can be fixed.
dee says
just go to the prepay menu and enter 555 and you should receive your minutes
Karen Brooks says
Not true.
Arzell says
I don’thave that botton wtd
Audrey farrington says
My brand new Safelink got stolen?? What do I need to do now?
Mae Julia Baker says
For the month of aug, sept, and oct. I have not received my minutes for these months. I call and I use th 555 number but have not gotton them as yet. I am 70year old and I do have to have my phone for doctor appointment and all. Please email me about what the problem is.
Thanks
how do i change my plan? i only get 68 min a month and need more now that im on social security for being disabled. says
I would like to change my plan now that I’m retired and disabled. I don’t know how. I will look forward to your response. Thank you very much.
Brenda L. WhiteHarper says
I donot have any minutes.I need to call my doctors and dont have a way.
laura says
i have not received my text messaging min why i cant call anyone i have no phone
Sheila Dempsey says
When I tried to apply to safelink.com I was told that I had an account pending. Can you tell me if I will get a phone? Thank you.
Free Government Cell Phones says
No, sorry, we have no idea. It’s all in Safelink’s hands.
Tracy McLellan says
There is no instruction readily apparent here for how to buy these minutes. I knew this was going to be a hassle.
Mike says
I purchased a airtime card at Radio Shack for $32.00, and found out that Tracphone and Life wireless are not the same company. I had to “barter” the airtime from 750 minutes to a substantially reduced 100 minutes with NO refund, NO rollover time and NO added features.
Buyer beware…
Summer says
I have prepaid 250 min. government phone, who do I call because it’s broke?
Luis Rodriguez says
I have a Samsung, that is blocked by a pin number for a few days . What should I do to unblock it ?
Grace M. says
What is the company number. I did not receive my minutes for this month
Free Government Cell Phones says
For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
For Technical Support ONLY: 1-800-378-1684
jerry mineer sr says
we only have 1 safelink phone and no home phone so why do we need to fill out the paper we got in the mail saying we have several when we have 1 so who ever is tracking isn’t doing people right
Free Government Cell Phones says
The federal government’s records believe there are two there. Just say which one is the one you have.
Ginger says
Is Safe Link really tracking
how many life line phones
people have?
Free Government Cell Phones says
The FCC is tracking it, and Safelink and the other companies check that database, by law.
Sharon says
Yes they are tracking..I had both Safelink and Aussare for years,,,had to chose which one I would keep.Both where alright.Safelink was the one I kept,because of rollover min,which I don’t use much its great for emergencys(medical ect…when I’m outside the house.
0
floyd richardson says
trying to track delivery of the phone….?
carter says
Ok
Loretta Davis says
i need a new phone my phone is broke the face is black and I cant see anything on.
Gina Ewing says
Why can’t transfer my service to. Tracphone android
Gina Ewing says
If I can put tracphone.minutes on my phone why can’t I transfer my service to a better phone that’s a tracphone .
diane helms says
trying to get a new phone from trac phone. althopugh I am in your system I do not have aphone
Brenda says
I mailed my information that qualifies me for my free government phone minutes to Safelink about a month ago and still have heard nothing from them ??? Who do I contact to check the progress of getting my phone?
Free Government Cell Phones says
The only company you can contact is Safelink themselves.
Rene says
How can I see what numbers are being called or texted from my safelink phone?
Deborah Watson says
I did not get my minutes for July what number do I call
Free Government Cell Phones says
Call your phone company.
carter says
You ?????
Yes Why Could'nt i chose a phone says
it makes no since Yes its free but u should be abel tp pick wat head set u well have To Use in my case my fingers are to big and Cnt typwany think with out hiting 2 buttons at once…..
Louise says
Why do the minutes on the 250 minute plan not roll over & the 68 & 125 minute plan does?
Free Government Cell Phones says
We don’t know, it’s just the way the plans are designed.
PAM says
Since you lose minutes left over at end of month, if i purchase an airtime card, do the minutes left over at the end of the month belong to you or me? Will I lose them?
Jackdashack says
I presently have a Tracphone that I do not use much because of the cost. The # I have has been mine for a long time and is on many many records and contacts for me. Is this number I have portable? I am on VA disability pension and make less than $12k per year. I have not applied anywhere as yet. Thanks
freddie amason says
need free air time no money my age 73 need help
Lee says
Purchase one Tracfone Wireless Airtime card from Wal-Mart and ask the store representative to help you add the minutes.
freddie amason says
the free goverment tracfone with 250 min. no money how do i get free air time my age is 73 y.
elias romero says
my daughter played with my cellphone and she locked me out, how do i unlock it when i dont know the code
Dennis Carl Bradley says
I just found out there is no way to get minutes added to the Tracfone on line. What is going on here ??? When you are lucky enough to get help on the 800# the person speaks a language that is not plain to me, I can”t understand them. Don”t ask for the Supervisor, that person speaks the same language…
Phoenix says
This is a great informational website! Thanks for such a great community service. People who post here– use your brains & stop asking these kind folks for help! They are not your phone company or the govt! If you have problems of any kind getting a phone or with your phone service, CONTACT YOUR CELLULAR SERVICE PROVIDER DIRECTLY!
Diane hebert says
Doing this for my Mom she received a free government phone. She forgot her password for her voice mail. It say Press star 86 then it says press password and the pound button. We are not able to hear the voice mail . The only thing I have is her phone number Don’t know if you could check why we can’t hear her voice messages. There is 6serial numbers we tried all of them . We tried calling some one we listen to the messages but didn’t help us out .hope this matter can be fixed soon. Thank you .
Ernestine pate says
Im very dissapointed with my safelink trac phone. I only had it for a month and already its turned off. I still had 57 minutes left on it. I dont know what happened but i do wish that someone could contact me ASAP. I missplaced the telephone number. I enjoyed having it for that short period of time, in fact, I was going to change from assurance wireless to safe link.
william ames says
and one more thing if i already get the lifeline plan from you all and live in asstiant liveing group home we have like 20 residents here and they want or need a free phone aswell and we all pay differnt amount of rent here and have our own rooms with room numbers on it cause i know in a nursing homes more then 1 person recives the free phone from you all so would it be the same here aswell in a group home?
silvio gutierrez says
Yo necesito Safe Link me recargue mi cellular con los 250 minutos free para abril.Gracias
tiesha says
i’m having trouble with my phone. is it possible to send this one back and receive a new phone?
Sue says
please advise assistance . . . SIM Blocked message on my phone how can I get it unlocked??????
Tim Locke says
I am tired of this monthly pursuit of getting my monthly 250 minutes on this phone. Someone please help.
martine oquinn says
I just had a new phone from you and now the texts aren’t free like before, this is from the same number I had from the old phone you gave me ..
linda fields says
my cell phone was stolen i need it turned off please and is there any way ican get another one please who do i contact about this i had 4040 minutes on my phone and it was stolen my number is ***-***-****.
elizabeth williams says
my address, which I have had for 25 years, is invalid on this site, never before had this problem ?
carmen says
I know the feeling having the same problem with ALL of the free phones websites
DANIEL VALDEZ says
i am having trouble with my phone how can i get another phone can i go to a store and look into getting one or look in to getting a android powered smartphone plan from $7 per month please let me know
tabatha says
How did u find out about the 7$ month android phone…
Eileen Hall says
Can I get a free government in a provider store or do I have to order one though the mail? I live in SSpringfield, MO
dorothy g. brown says
my mom is 96 years old and she really needs a phone so if and when I need to hop she isn’t alone
dorothy g. brown says
ia still waiting to see if my 96 year old mom can get a free phone
Consuelo says
Yes she does.
Stephanie Ribak says
my phone was stolen how do i get a new one???? safelinks customer service numbers don’t help to get a replacement!!!!!!!!!!!!
peuterey hombre says
Estilo de la falda larga de la chaqueta hacia abajo, la versión de la sangría del modelo tipo natural, que no se lleva en el cuerpo hinchado. Estilo Bud dulce y linda falda, con un negro medias transparentes de la piel, zapatos de tacón negro, señoras gama completa de los niños todavía.
william ames says
if you have the 250 minutes amonth on the free cell phone and if you run out of minutes can you still send and recive texts
Rhonda says
I’m out of the. 250 mins. I tried to send a text but an error comes up said insufficient airtime balance. ;(. How can u get minutes double when u but more mind? Ty
Nona Nix says
How do I purchase extra minutes for my safelink phone & get a pin #. All I have is my phone#
Amanda Kendrix says
I still haven’t got my minutes for November 2013. What do I have to do to get them? I already sent a message through y’all last week and still nothing.
Laura Harper says
Whyhaven’t I received my safelink minutes, I have called safelink and tracfone and still haven’nt got my minutes for November 2013
Javier says
Lost my phone how do I get a replacement?? Tried the website but sends me back here ..any info will help..do I just sign up again hhmm..might try that.
Thump Clift says
I have called ‘n filled out the questionform to get this old phone which isn’t working properly, replaced. NEVER has Trac phone complied because they no longer list my phone type ! What the dickens is wrong with y’all ? How does anyone get in touch with a request to ya ? P. O’d !
peggy thacker says
wHERE DO I FIND OR GET AN AIRTIME PIN AS TO BUY MINUTES ON MY SAFELINK PHONE
peggy thacker says
wHERE DOIFIN OR GRT A AIRTIME IN ATOUY MINUTES ON MY SAFELINK PHONE
Frankie says
how do shut off my phone I have lost it cant find it any where?
carol callander says
how do i report lost phone and get a new one who do i call please giv instructions
Laurie Roberts says
I think this is one of the most difficult websites to work with. I am a case manager and whenever I have to assist someone with an application it takes me forever to actually get to the application. Can this be made simpler.
Joe Vasold Sr. says
My husband needs a phone please. He had one a few yrs. ago but they didn’t get the verfy and so now he needs an new one..
Valorie peters says
Im on social security how do I get one of these phonrs
Free Government Cell Phones says
You’re on the right site. Just look up to the menu bar and click on the right links.
Annise Terrell says
When do I get my phone I applied a few weeks ago?
betty deforest says
I need a cell phone to call doc appt for my granddaughter she have lots of appt all the time like two or four time a month of appt so please help to get one and when do I get my free phone
glenda reed says
When do I get my free phone
glenda reed says
Get free safe link phone
glenda reed says
I need a datelining free phone for my Dr. Appt.
Janice J Campbell says
I draw SSI & I travel 100 miles one way to the doctor & I need a cell phone but I can’t afford to pay for one.Am I eligible for a Tracfone. If so Please call me at ***-779-5490. Thank You
Damonea says
when do i get the phone
Raymond says
Hello! safelink just replaced my damaged phone. I still have 150 minutes on the damaged phone.But as soon as they replaced my damaged phone with a new one,I lost all my minutes ,I tried too retrieve my 150 minutes but it replies back and say”s there are no pending updates at this time.where did my 150 minutes go?
carol callander says
how do i replace lost phone who do i call please give number and instructions
terri says
contact tracfone ur min’s prob on ur sim card unless ? found & used them all & long as u can borrow someones phone they prob can help you & would be Nice if tracfone gave us a free # to call but they dont
Carolyn Harris says
My sister has a free trac phone but we do not know how to access her voice mail and she does not know her password,how to we check it? Also can we add additional minutes to her phone and what would be the charge for unlimited minutes,she does not need text or email.
Kevin Alan says
Hi
I Signed up for the Free Cell Phone almost 2 weeks ago but no response . I sent in my Income Tax W whatever form since my Food Stamps card does not have my Name on the card.
Will I get my Phone any time soon?
Thanks
Kevin Alan Cantrell
Jodi says
I finally got to talk to someone who was in Belize, Central America and he was very nice, BUT he stated that the computers were down and I had to call back in two hours. I waited 47 minutes on hold. AAARRRRGGGGHHHHH
Jodi says
I lost my phone and have called their 800.378.1684 number and have been on hold for over 25 minutes and I just need to report it stolen and get them to send another one. Anyone have any ideas how to do this. I am afraid that I will have waited all this time and not be at the right number.
Chris O'Brien says
I am not getting my Safelink monthly minutes on time since I replaced my original phone, which broke and I had to replace with another Tracfone I paid for myself. I have had to enter the “555” airtime code since I got it to add my March minutes. Now I can’t get my April minutes and I am told that there are “no pending updates for my phone at this time.” Again, I did NOT receive my April Safelink minutes. Why is this a problem with my replacement phone?? How do I get my minutes??
Cheri ROSS says
The problem is you purchased a Tracfone, rather than waiting for a replacement phone from Safe Link, & your new phone is not 1 of the 3 phones used for used by Safe Link. Even tho its activated, your new serial(esn)# that identifies that phone, is evidently not compatible with the Safe Link’s automated system, that adds minutes to a BULK SET of Safe Link identified serial #s vs a Tracfone”regular”cell phone consumer’s serial #’s.
Debbie says
I have a trac-phone from the goverment and it doesn’t work in my area, I have called repeatably about this phone and never get a person who can understand english, The minutes added up to over 800 still i can’t use it, when i tried to explain this to the trac-phone people that i know is not in the USA, constantly explaining to them the problem & the company stopped adding minutes because i have to go 10 mile away from my home to use it, So they finally seen that it doesn’t get out on my zip for me to use it they had me to call a different provider so i would have it, I am on oxygen for a severe lung problem & the disc in my back has taken my ability to walk and i really need a phone just in case i need help, anyway i called the # &kept getting the non english speaking trac-phone answering center & by the way they sure can’t speak or understand simple words,I told this man what was going on, that the phone would not get out and i needed a different one , i explained to him that they stopped adding minutes because of this, He kept repeating( if you no got minutes call a #) he was giving me,he talked like that, after 30 minutes of trying to get this towel head made me so angry that i cursed him out and told him to put some one on the phone that really spoke & understood english same o same o, he kept saying he spoke english so i get frustrated again ended up blowing my stack and throwing it away, for god sakes if your going to help the poor people in the U.S. pay for real americans hat speak and under stand english, Don’t make the same mistake if you get a trac-phone return to sender
Dave B says
Be careful. Safelink will steal your minutes therefore stealing your money. I have a Tracfone which I had purchased 2 months before being enrolled in Safelink. I had 1324 minutes that the stole from me even though the airtime card I bought originally gave me a year to use those minutes. I specifically asked the Safelink rep about that before choosing my plan and he told me that my existing Tracfone minutes would not be affected. That was a lie. So it DOES NOT matter how much time the airtime card gives you. Safelink will steal your minutes after 3 months.
charles harrje says
can I have a phone?
Free Government Cell Phones says
No.
sarahcooper says
How do I get a free phone
fran wilson says
I would like a free phone
adranna valenzuela says
i was trying to get a lifeline free cell phone by goverment can u please tell me who gives them out please
fsdfsa says
will tracfones work with assurance? please tell me YES
Terry says
No
ann says
Safelink is associated with Tracfone
Assurance is associated with Virgin Mobile
There is a third option unfortunatly I cannot recall its name but it is associated with T-mobile I think.
Patty says
paperwork got thrown away and I cant add airtime can anyone tell me how to retrieve my PIN # please.MUCH THANKS Patty
daniel robinson says
I’ve been trying to get my minutes for my safelink account and have had no response whatsoever. What have I done wrong. Will you please send me the minutes promised this month to this new number 480-287-0559. I feel like I’ve been put in a singularity that says don’ t help him…. keep him suffering. Someone please talk to me!
ada parker says
i use to work for safelink for 3 weeks i worked when it came time to pay my supervisor refuse to give me my money when i called the safelink line they could not help me who can i talk to to get the money i earned
Kelsey says
Call human resources, or the corporate office. They should each have a copy of your hours were and what you were supposed to be paid. If they still say they can’t help you, you should probably sue your boss, because that means he did not put you into the computer system as an employee and you have been working for free. If you have any proof that you were working and what hours you worked, that would also be helpful. Good luck!
marthagable says
i didnt get my minuntes that i was suppose to get i got a mesgge i was not going to get anymore i want to know why
Torrie hodges says
Love it thanks!!!
Nicole says
I do not have the “add minutes” option on my phone under PREPAID, it just starts with “my ohone number”. How do I add minutes?
Vivian Souders says
My mother has a hearing problem, so she can not talk on the phone. Her talk plan minutes would be useless to her for she can only text. Is there a company or plan for that would be better suited for her?
nancy says
250 talk and 250 text with options to add for little dollars
Lor A. says
Nancy I originally got the 250 min plan cause I didn’t text and thought having the the extra minutes would be good for me.Then this summer I started texting and I took notice it was cheaper.They say w/ that 250 0ption that it deducts a min each time.Not true.A short tex deducts 20 sec. medium 40 sec and long ones 60 sec.I have been texting ever since.I have safelink but you might wana look into assurance.They sell 10 dollar refill min cards and safelink staerts at 20!!!! Good luck
JANET S says
I ordered the safelink fone, then i moved and the post office sent the fone back. Does anyone have a number to call for lost and or stolen fones from safelink?
anthony goosey says
will safelink or tracfone have 250 minets for $5.00 like the others wireless co. do
beatrice higgs says
i have lost my airtime pin number and i need to top up. what do i do
george mason says
what are the pin numbers to getting minutes
Shellie Cotton says
Dear Sir or Madam,
Dear Sir or Madam, I received a old blackberry phone from Tag phone company about 2 weeks ago. I put it on charge 2 days ago and it has totaly quick working. these phones that are sent out to people needs to be checked out real good. I need another phone.
Cynthia Avey says
I got a free phone and service and the phone I revived was an old used phone and x2 they sent me batteries for the phone and keeps saying bad battery! Well then I asked for a pre-paid postage sticker to send me to return the bad phone from the http://www.yourtelwireless.com/ and they told me I had to pay the postage! I do think that they are not really testing the phones and charging testing batteries at all so I got a bad phone from them so I am trying some one else! That company is giving out bad phones! And expect us to pay the postage not good I say! What do you think on that wireless company now?
Jessica says
How do I find the application for safelink wireless. I have searched the webpage and can’t find it anywhere.
nikki says
http://www.safelinkwireless.com then click on enroll and it will bring up the app.hope this helps
myriam pabon says
My daughter applied for this phone but Sorry this phone does not work. When you talk, it get disconnected constantly and you “ofcourse loose your minutes”. They keyboard takes forever just to enter one work and when you do it gives you the wrong letter. Turns off by itself….the connection is bad….I rather pay for a good phone. Im in the process of mailing it back. No thanks!
jaime shultz says
I would like to know if there is any way we can upgrade the cell phone that we received through safelink. and if we can how do we go about it.
Free Government Cell Phones says
1-800-Safelink
kesha johnson says
Hello, I am so confused I have assurance wireless and I have a couple of minutes left on my phone, and I have been trying to add minutes on this phone and I have went to top up but still nothing. What do I do now?
Patricia Olds says
I am wanting to add minutes to my sister’s phone I have a top up which I purcahsed for additionla minutes. Can I add form the web site? We are two differnt parts of the cisty? thanks for reponding.
Free Government Cell Phones says
Read this page, it may help you:
http://www.tracfone.com/pay_as_you_go.jsp
Otherwise, call this Tracfone airtime number and see if they can help:
1-800-867-7183
Deborah Slaughter says
I havent received my 250 mins. for December. Itried the 555 method and it didnt work. I have called all available phone numbers and didnt get any luck. I need to speak to some one so Ican get the minutes on my phone. You can call me at 330-***-****. y track phone # is 330-***-****.Thank you Deborah Slaughter
Barbara Malone says
I did not get my 250 minutes for December 2014. My balance remains at 108 minutes – and I have the 250 [non-roll over] minutes plan. I have turned off/on my phone. still have 108 minutes. I have called the 800# – no personal help. My account is current, says that I am on the 250/month plan – but I did not get my 250 minutes for December.
Magda Batlle says
I received a letter from Safelink and the sample of tracphone cards, I called is no way to get the right one,1-800-378-1684 I want to buy the one is 60 minutes with 140 bonus a total of 200 minutes and 90 days service. My safelink was cancelled since I do have a discount on my home phone. I want to keep the phone safelink and I want just to take this offer that came with the letter.tell me what to do.
Free Government Cell Phones says
You can buy a Tracfone phone at Radio Shack or elsewhere for $10. Just dump that phone, buy a new Tracfone, and then use the promo code to add minutes. Radio Shack doubles your minutes, so you’ll get even more.
Trina Sellers says
Is a BOOST phone sill considered a Trac phone? I need to know how to add mins to my phone.
Naomi McIntosh says
Thank you Melissa for that info I will keep that in mind.
Melissa Brown says
FYI you CANNOT (at least I can’t) purchase tracphone minutes on the tracphone site for a safelink phone. I have tried and get a message that my phone number is already connected to another account. I messaged Tech Support and they informed me that you have to call Tracphone to get minutes added over the phone (and you have to have time left on your phone to do so, so plan ahead). It took me 20 minutes to add minutes the last time I called because the foreign girl I spoke with wasn’t entering the promo code properly. I ended up having to speak with a supervisor and complained enough to get reimbursed for the 20 minutes that should have only taken 5.
Davjohn says
For the ones that didn’t understand the site, go to safelink.com and click apply. Take it from there. It’s easier.
All states will have the Safelink phones. If your area doesn’t have them yet, keep checking back. There is no set time table. You might find more by clicking the “Contact Us” link on safelink.com.
Free Government Cell Phones says
Actually, Safelink is only in 28 states, plus D.C.
To anyone confused, first check your state here:
https://www.freegovernmentcellphones.net/states
Then click on any of the providers we show for that state. That resulting page will have complete contact information for the vendor you can call.
tracey fisher says
i would also like to know how u apply 4 the free phone the web site dose not make sense to me as well
rosendo rodriguez says
i would like an application for the free government cell phone but dnt quite understand your web site on how to apply please get back to me
thanx rosendo
Laquasha Wilson says
Hi, I just wanted to know when was the government gonna bring the free cells phones to Minnesota low-income families
RevSue says
My Blog will be active soon: “AskRevSue ” For Now—-
go to Safelink.com and you will be able to either 1). fill out an application there or have one sent to you. 2) If you cannot do this, call information and get the toll free number for Safelink.
There are certain criteria you need to meet, (income, govt. programs etc..) but you will get a chance to get a free phone.
One other company (I feel secondary to Safelink) but they offer almost the same thing is– Assurity Wireless… Do the same with them. Different criteria.
These companies use different carriers with govt. contracts).
I hope this helps everyone out there who can qualify for a phone…
If you do, you can add minutes buy buying a tracfhone card and getting codes from the Internet to add even more minutes for free.
I hope this helps everyone and do pass on the information… Everyone DESERVES a cell phone… Emergencies DO exist.
Peace, Clarity, Prosperity and most of all, — May the Love of God surround you and yours and lead you in your every thought and step — All Ways.
Blessings,
RevSue
MEME says
LOOK ON THIS WEBSITE HERE https://www.freegovernmentcellphones.net/minutes/safelink-wireless-minutes…
AND IT WILL TELL U UNDER SEARCH BY STATE!!!
Laquasha Wilson says
Hi, I just wanted to know when was the government