Some people say 250 free minutes each month seems very generous. But in the real world, when you consider how dependent on our phones we’ve all become, 250 minutes isn’t really a lot of time.
The good people at ReachOut Wireless offer their customers 250 minutes each month, but they are the first to realize that that may not be sufficient to get a lot of people through the month. So they offer their Lifeline customers an assortment of ways to add extra minutes.
But before we get into the specifics, we want to point out one huge difference between ReachOut minutes and minutes from some of their competitors: Additional ReachOut Wireless cell phone minutes never expire. Never! These Refill Minutes, as ReachOut calls them, simply roll over to the next month. So you can rest assured that every minute you buy for your phone will be valid until you use it. No matter how long it takes.
ReachOut makes it simple to add extra minutes by offering several ways to do it:
The Easiest Way: Contact ReachOut directly
The simplest way to get more minutes is to call ReachOut Wireless or go to their website at ReachOutMobile.com and buy an airtime “card”. It’s not really a physical card, but that’s the common wording these companies use. You can buy Airtime Cards in increments from 20 minutes to 1,000 minutes. Once you purchase the card, you will add the airtime by entering the PIN you receive into the phone. Keep one thing in mind, though: You must enter the card’s PIN within one year of buying the phone.
Buying ReachOut Minutes at MoneyGram
You may purchase ReachOut Wireless minutes with cash at any MoneyGram agent location. There are over 40,000 agents nationwide including Walmart and CVS. With that many agents, you can rest assured that it will be easy to find one in your neighborhood. And to make this option even more attractive, minutes purchased through MoneyGram will be automatically loaded onto your account. What could be simpler?
Buying ReachOut Minutes at Western Union
You can also buy ReachOut Wireless minutes in cash at any Western Union Agent location worldwide. You can find Western Union locations just about everywhere – such as supermarkets, convenience stores and check cashing stores. Just click the “Buy Now With Western Union” on ReachOut’s site to learn more. This option is made even more attractive by the fact that the minutes you purchase at Western Union will be loaded on to your account automatically.
Get More with ReachOut Wireless Promo Codes
Unfortunately, unlike Assurance Wireless and Safelink, we haven’t found any promotion codes or coupons that you can use to get special discounts from ReachOut Wireless. That doesn’t mean they don’t or won’t offer promotional discounts from time to time, but we have not seen them. Check back here often because we’ll post them as soon as they’re available.
In conclusion
ReachOut knows that 250 minutes isn’t a lot, so they’ve worked hard to find easy, convenient, inexpensive ways to let you add more minutes to your free cell phone.
Thanks, ReachOut!
Sharon Spahle says
Does this service offer monthly plans?
Free Government Cell Phones says
ReachOut is no longer in business, Sharon. But there are lots of other free government cell phone companies that offer plans in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Sharie Hawkins says
Disregard my msg.
I understand you’re out of the business as a Lifeline provider.
Thanks.
S. Hawkins
Sharie Hawkins says
Do you provide SIM cards only for your customers or do they get a cell with a SIM card inside?
Please let me know if is an option, or not.
Thank you.
Sharie Hawkins
MN Telephone Program
Free Government Cell Phones says
“We” don’t provide cell phones, SIM cards, minutes, texts, data plans or anything else other than this information-packed, delightfully-written website that’s chock full of information on the Lifeline Assistance free government cell phone program.
If you have questions about SIM cards, you should direct them to your service provider’s customer service or tech support teams.
tamara lane says
How can I add my minutes to my reach out phone service
Free Government Cell Phones says
We hate to deliver bad news, Tamara, but ReachOut is exiting the free government cell phone as of late April. You will need to find a new Lifeline Assistance service provider.
With that in mind, here’s our advice: Click on the “States” link at the top of this page. Then scroll down the page and click on your state. You’ll find a complete list of service providers who serve you state. Click around on all of them to find the company that offers the best plan for your needs. Good luck.
Preston Dent says
My phone is always running out of minutes…do I no longer get 400 minutes per month; if I do, on what date do they appear? 314.341.**** Preston Dent 06/24/****
Free Government Cell Phones says
Unfortunately, Preston, you have bigger problems than that. ReachOut, your service provider, will not longer provide Lifeline Assistance service beginning in a few days. You should have received a text message or email about this issue. You need to immediately switch your service to another company that provides the service in your state.
You can find those companies by clicking on the “States” link at the top of this page, then clicking on your state. Good luck.
Ming Li says
Reachout Mobile stop life line service in California??
Chat session started at 8:58:44
Please be patient while you are being connected with an operator …
You are now chatting with Reachout
Reachout:Thank you for contacting Reachout Wireless, My name is Amanda, How may I assist you today?
Ming:hi there, I received a message saying you guys will stop my service on april 21.
Reachout:may i have your reachout phone number please
Reachout:one moment please
Reachout:Unfortunately, we are no longer able to provide service. If you are in need of Lifeline service, you will need to enroll with another Lifeline provider today. They will send you a smart phone, give you 500 minutes and unlimited text per month for the first 4 months. After the first 4 months, you will receive 350 minutes every month and the unlimited text messages will continue. If you have a Reachout phone, you can keep your handset so you do not lose your contacts.
Ming:why, you guys don’t have life line service for California no more?
Reachout:We apologize for the inconvenience
Reachout:I do want to let you know that we will no longer be providing service in the next 30 days. If you need to find another Lifeline provider like Budget Mobile
Reachout:they offer Lifeline Service, free phone and free minutes
Ming:ok. thx. you have a nice day.
Free Government Cell Phones says
Thank you for posting this online chat, Ming. Oddly enough, ReachOut is a communications company that has never been good at communicating. To learn more, read this article about our experiences with ReachOut:
https://www.freegovernmentcellphones.net/spectacular-rise-fall-of-reachout-wireless
Marilea gosa says
My brother a disabled vet has a free government phone same one since 07. Started out as altel, then callrow and reachout wireless. Now without warning it is Verizon and his phone is disconnected.With each plan change we had to work with new rules, I cant find a site to contact Verizon to correct the problem. What is going on?
Rosalie Hicks says
How can I get a replacement phone.i lost my phone
Michael says
What kind off phones does ReachOut Offer?
KC Robin Casey says
Can I use an outreach phone nationwide if I go on a vacation live in Dayton Ohio and want to go to Tennessee will I be able to use my phone
Gerson badette says
I am looking for internet low income people and Tv + 55 channels
thank you for your cooperation
SHIRLEY levy says
I have a reachout Wireless already. my number is 662-440-**** you all text me anywhere from 20 to 30 times per day about not calling out on the phone , and I was I used that phone everyday 3 or more times per day. and when you all were texting it was using my minutes. now I have no minutes,
FreeGovernmentCellPhones.net says
Did they really charge you for each text they sent you? They are not supposed to.
Reachout Wireless says
Ant text recieved from Reachout is free to the customer.
darryl cheatham says
I currently have access wireless certification will expire in June looking a new company. had your company before. would like your company again.
maria soza says
have a gov phone phone from reachout wireless and are not receiving my 250 free minutes. What day do you load the free minutes on? This is crazy it has happened alot and I just buy minutes, I can’t do it I don’t have the money and I really need my phone. Can you tell me why my minutes have not been loaded this month? It already the 8th and no minutes!
Reachout Wireless says
All Reachout customers can dial #022 from the phone and that will tell you youe balance and when your free mins load.
Diane Peters says
i calledreachout today to get unlimitedminutes and text I was toldthat I could”tget unlimited every again that was banned for live because they seam to think nthat i abused 411 so if we are not touse 411why is it on our phone Ibeen with this company forabout 6 years and gotgreat service what has happened to this company and the people that i SPOKE with were so rude then asked to talk to a supevise and they hung up on me something needs to be done with this company our g0overment is paying forthis service not them soget your act together this is the only phone i have and Ihave health issues and need a phone with unl9mited minutes reachout you need to get it together.
FreeGovernmentCellPhones.net says
That’s pretty bad. If anyone here knows about “411 abuse” as grounds for de-enrollment, please let us know.
dee boyer says
I’ve had the same problem, they are VERY RUDE, and also hung up in my face when I asked to speak to a supervisor, PLUS, they BARELY speak INTELLIGIBLE ENGLISH!!!!
j bond says
Don’t feel bad I was told I am an internet abuser, I bought the unlimited card (phone, text, internet) for 25.00 every month for about a year and then all of a sudden no one get buy this, only thing was to add minutes which is way way to expensive, much better plans elsewhere. I called and they said since I used the internet so much that I could not longer purchase this plan. What is so funny is that no one can purchase this plan. I think thihs company has gone under and is still collecting money from the government.
richard dill says
it is a problem finding an outlet to replenish minutes on a reachout phone, via phone stores. no one seems to carry pin cards. I know I can purchase via moneygram,or via telephone,but what cards could I use like today the bank was closed,and I tried several stores that sold phonecardsbut no one knew what I was talking about
Jonathon says
I did not get my min this month how do I
maria soza says
I also have troubles receiving my free minutes. Already the 8th of June and no minutes. Last month I purchased minutes , didn’t receive minutes that month either’??????????????????????
Delia Rios says
Where do i buy a minute card for my phone. whats the name of this card cause all thid time i thought i was a verizon customer so i purchased a verizon card and i cant use it
Reachout Wireless says
Reachout Wireless customers can dial #6673 or #022 to check mins when the free mis load also to purchace mins via a credit card
Melinda Garcia says
I just wanted to know if I already have an account with q link wireless under my name is there a way to get a free phone with your company under my son’s name if he too receives Medicaid and food stamps? Plz get back to me thank you.
Brett Z says
I got the govt FREE phone last pretty good but one day i had no min on the phone i called talked to a real person and was told that row no longer covers my area so now it,s 10.00 a month and 3.00 money gram to send it. im going to find out who to report these rip-offs to.(by the way i live in los angeles county they dont cover l.a come on!!!
mlm says
REACHOUT wireless for some reason is only available in Ohio,contact safe link, they have a wide variety of minute packages to choose from; such as 250 monthly minutes that doesn’t roll over , or 125/150 monthly minutes but they roll over if u used, but in addition to any minutes,You also get 1000 text, they have unlimited text packages,minute packages, usually they’re customer service representatives are very friendly and knowledgeable.
GOOD LUCK,HOPE THAT HELPED YOU AT LEAST A LITTLE BIT…
MAY YOU BE BLESSED BY THE TRUE,LOVE FILLED,LIVING GOD ALMIGHTY
. MLM
FreeGovernmentCellPhones.net says
Actually, ReachOut Wireless is in Alabama, Arkansas, Arizona, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, Texas, Virginia, West Virginia and Wisconsin.
DAVID DAVISS says
all these ***holes ever gave me was a big hassle every time i tryed too resertify for my gov cell time on my reach out phone that they sent to me in the mail they are the sorriest cell phone provider in this country any were
Barbara says
I had tried several times since January to reapply for Lifeline through ReachOut who I have used for a few years now but something always happened and I could not finish the preocess. The last time I received the letter stating ReachOut does not service Lifeline in my area right now. My understanding it is in all of California not just Los Angeles were you and I live. I went online to chat today and was told that I could purchase them at any authorized retailer, Walmart stores, MoneyGram locations, or with a debit or credit card with ReachOut directly. I wish I knew about the Walmart option years ago. A friend told me he did purchase his minutes that way but I thought it was a card and maybe it was at the MoneyGram desk and not the electronics department. Maybe that is why I never saw the phone cards at Walmart. I will check it out today because before my new service takes over, I may need to purchase minutes one last time.
If you are in Los Angeles and have EBT or MediCal, whenever you are outside a local DPSS office, they usually have other phone companies set out there. I went the other day and there were at least 3 different phone companies set up between the bus stop and the DPSS location with phones activated and charged to hand out. I had planned on going with Assurance but Budget offered me a 4G Smart Phone that day so I accepted. Now all I need to do is go into the office and port my number. You can keep the same number when you transfer to another company for Lifeline. ReachOut use to tell you that you cannot but that is not true anymore. They have to let you keep you number.
Also you can go to any other phone company for Lifeline. Verizon, AT&T, Budget Mobile, Assurance (which is actually T-Mobile which is Sprint). ReachOut finally told me any phone company should have Lifeline. I hope this help you out. Good luck transfering to a new company.
Norma Cortez says
I purchesed minutes on my phone and I have not received them yet, why is it taking a long time for me to receive them
Pauline Philmlee says
Very poor service Like to talk to a human not a machine
claudia Belman says
I would like to know more information about lnternet for low income
FreeGovernmentCellPhones.net says
http://www.cheapinternet.com
LAKEISHA CASEY says
I HAVE BEEN TRYING TO ADD MINUTES TO MY PHONE ALL DAY BUT THE WEB SITE IS DOWN. THERE IS NO WAY TO ADD MINUTES FROM MY PHONE. AND THIS IS THE ONLY PHONE I HAVE IN MY HOUSE. NOT A HAPPY CUSTOMER RIGHT NOW.
Reachout Wireless says
Reachout Wireless customers can dial #6673 or #022 to check mins when the free mis load also to purchace mins via a credit card
melissa brown says
Need more cursosy minutes
Wilhelmenia Dyer says
my reachout cell phone is lost I don’t have it anymore.can I get a new cell phone I don’t have the reachout cell phone anymore my number was 609 238 ****.do I get text minutes also with new cell phone!♡♥♡
Robert C Manthey says
Sorry, I think most of the comments are stupid. “How do I get more minutes?” Um, did you ever go their website? The home page also tells you that you can add $5 for 50 minutes but if you don’t know where to look, I’m not telling you. You should have known all this when you received your first phone. ROW is VERY clear about not giving a free phone after the first one, no matter what the cause is. If that were the case, we’d all be losing our phones on a weekly basis.
Barbara says
Sorry but that is not true. I received 2 more after my first one because they did not work. There is always an exception to the rule. It is not written in stone.
peter says
If you live in california forget reach out they suck i didn’t know i was getting ripped off, In ca you can get 1000 mins and unlimited text for free from budget mobile is what i have now for free, And now you can get unlimited text and text from assurance wireless
Leota says
thanks for the tip on budget! Reachout does suck. I just tried to add minutes using their website but it would not go through. I had to do it in a chat with a service rep (which may be dangerous giving out all of my credit card and contact info to a stranger.)
Barbara says
I have Budget and I was told that I have free unlimited talk and text, not just 1000 minutes every month so you may want to check again with them. ReachOut had Unlimited when I was being offered 1200 free talk and text minutes. The agents do not always know everything that their companies offier. They are not always up current with all the offers from their company and unfortunately it hinders the customer but I could call back and ask for a supervisor and see what they say. I thought that all the California Lifeline companies had a free unlimited service now. It seemed that way when I was shopping recently. There is also another company that offers Lifeline service in California but they were new to me so I do not remember the name. They were one of the companies I recently saw outside a DPSS office in my area.
swoodson says
I give out ROW phones to the pubkic.
thanks for all the comments it really helped me.
especially how to find out how many minutes are on the phone.
kathy says
Reach Out Wireless is dishonest! Do NOT choose them. you will spend hours of headaches trying to iron out their crooked mistakes. they pressure you to spend more money on minutes and perks. Do not choose them.
Robert C Manthey says
In 6 years, I’ve never had a problem, the extra minutes are cheaper, and to upgrade your phone varies from about $20 to over $100. The now offer plans that offer various amounts of data. I honestly don’t get why I read so much trash talk about ROW, but if you don’t like it, switch, don’t bitch.
Barbara says
You hear so much negative info about ROW because so many people have them and so many people get the run around from them and are being kept on the phone and online on chat for long periods of time without getting their problems taken care of right then or having to be on the phone or on chat for more than one or two hours to get it taken care of. I had to be on chat 6 hours over 3 days to get something taken care of. Each time they told me it was taken care of but it was not and I had to get back on once more. I did change and now I have a free 4G Smart Phone from Budget Mobile. Yes. Budget Mobile. I am very happy now plus I get to keep my number when ReachOut previously told me that I could not. They did not know the law.
Brian says
I am currious what “network” Budget Mobile is on and if I can bring or buy my own Android/ Smartphone and if they allow me to port my current # “In?….. Thank you in advance, Brian~
TONYA says
I’VE PURCHASED $15 WORTH OF MINS FROM MY DEBIT CARD ON AUGUST 30TH @8:48 PM TO BE EXACT AND I NEVER RECEIVED THEM. I CALLED THEM MULTIPLE TIMES FROM DIFFERENT NUMBERS & LEFT PLENTY OF MESSAGES. NO ONE RETURNED MY CALLS && I STILL DIDN’T GET MY MINS & NOT ONLY THAT I DIDN’T RECEIVE MY MONTHLY MINS EITHER. I HAVE NO HOME PHONE,I HAVE 2CHILDREN THAT ARE IN SCHOOL & HAVE MEDICAL PROBLEMS. THE SCHOOL HAVE TO CONTACT ME IN CASE OF AN EMERGENCY. I HAD 600 MINS A
& UNLIMITED TEXT FOR $15 IN JULY BUT WHEN MY MINS RAN OUT THEY TOOK MY UNLIMITED TEXT & I HAVE NOT RECEIVED MY AUGUST MINS EITHER. PLEASE PLEASE TELL ME WHAT CAN I DO TO FIX THIS SITUATION. I’M IN DESPERATE NEED OF HELP
Lonnie Boling says
There is nothing honest or fair about Reachout Wireless! This company is one of the biggest frauds the Federal Goverment supports. Low income and disabiled are suppost to be getting help from projects like this, but in reailty, tax dollars are being misappropperated and it seems to me that no Goverment agency is chedking to see where tax payers money is going, OR… somebody is getting a hell of a kick- back yo keep quiet. I have tried to inform my congressman, and my state senator of this fraud, but all I get is answering machines and NEVER any responce. I hope somebody really cares enough to call me. Tens of Thousands of people are being swendled along with Millions of tax dollars.
shawn says
just go to another company duh, **** the one thats ripping you off
Leota says
Now I can, Shawn. Before there weren’t other options! ROW ripped me off 2 times with their upgrade phones. Had to buy once a year because they sent such broken down equipment. Today, their website is not accepting payment for minutes – and it is dangerous to give out credit card info in a typed chat to a complete stranger. DO YOU WORK FOR THEM?!
Leah says
I have been with ROW for over 2 years now. The phone they sent me is wore out and barely works properly. I’ve contacted ROW multiple times about a replacement, they told me to go to their website to see what phones they have available. I have checked that site over and over, and it always says “under maintenance.” I’ve told them this many times, so they sent me looking for a phone that’s compatible with their service. I’ve bought 3 phones now using their guidelines and each time they tell me these phones won’t work with their plan. Phone won’t last much longer, Help please?
mohammed hussain says
Yes the reachout send me a cheap phone which it didn’t even work , so i looked up the phone that reachout sells, i went into e-bay and order the same type of phone the reachout offered the reachout phone was $79.00 and the same phone i bought from e-bay for $46.00 and it works just fine
Leota says
I’ve had the same problem. Bought 2 replacement phones which were so old they were actually broken down, just partially working. The first replacement, the battery would not stay in the cover, so I had to buy a second. Terrible service. And it is much more expensive now.
Tara says
Does the lifeline government assistance phone line include text?
Free Government Cell Phones says
Yes, they do. Each company’s plan is different. Some count them against a 250 – 500 minute usage, and some companies are moving towards unlimited.
Priscilla Chamblis says
Hi I am a new client and my phone was out of minutes, but I didn’t know it. I did dial #022 but the message I heard did not relate any information about finding out how to know how many minutes are on the phone, or how to obtain my minute balances so I would have an idea. If anyone can assist me I would greatly appreciate , thank you
Peter Proff says
I have a reachout phone and am on lifeline. My minutes are used upand am now trying vehemently to add them, I have a dollar amount in mind but am reaching and hitting dead-ends! How do I/Can I achieve this as I’ve now been on this endless charade for over an hour and a half and my patience is wearing very thin. I was on your $26.50 endless program when they canceled it and paid my $26.50 getting minutes and ran out turning my phone into a piece of junk! Is there or will there, ever be as program like that ever again? That was the only reason I purchased and stayed. I don’t want to seek another phone company as my needs were met, not quite successfully but satisfactorily, but now I’m getting kind of pissed/nervous as you do not offer even a successful way to renew and I need my phone now!!!!! What can I do, and maybe I’ll get shocked and you’ll actually respond to this email!!! Please respond as I need to add minutes so I can use my phone
DOTTIE says
they just added unlimited talk & text back for 27.50 log on to your account only way u can get that price.
QueenKunt says
They are a unprofessional company. The link they send you for that rate NEVER works or brings you to ANY rate like that. Furthermore… the idiots on chat don’t even know it exists and just enjoy arguing with you and wasting your time while they are on the pay clock.
jackie says
same with me but they said that i never changed my address which i did or i would of never recieved my notice stating they dropped me. i agrued with them for days sent copies of the letter nd date nd still they havent put me back on its been two months now . i just waited til my phone turned off nd last night it turned off all day ive been tryin to get minutes on it nd cant its a b!!!! i paid $37.50 nd still cant get it put on. i use to only $27,50 but it went up $10 but i still paid now its gonna cost me more then attnt sprinit or any of the other companies so i dont know what to do anymore what do i do?
jen says
When will my minutes come on the phone?
Dennis Boyle says
Reachout told me when I called them about the 1st or 2nd of each month.
donna. martin says
I want to get a phone card from you are
Trezeal Fuqua says
Hey I lost my gorvenment phone and I need some miuntes back on it reachout phone
Dennis Boyle says
Reachout Wireless told me when I called them telling them that my phone was stolen said I would have to buy my own phone with the Verizon emblem and that then they would be able to set up the new phone for the Government Free minutes and etc, etc… I found one on Craigslist for $20.00 bucks then went to the place where I got my free phone the one that got stolen and they set the new phone up with the Government Program had to pay a small fee to do so. It didn’t cost much to do so. I think around $5.00 or $10.00 dollars. So, this is what you have to do Rosemary. Only explanation I can give you. Bye for now…Dennis Boyle
Tameka Bateman says
i recieved this phone and they say i dont have an account and now im trying to put mins on it what should i do and where can i buy mins for this phone i live in east orange nj 07017
jarrod says
if you have reachout life line dial #022, send. there it will give you them mons on the phone and it lets you add money by way of creditcard but if you want to talk to some sorry don’t know that one yet good luck
Reachout Wireless says
REACHOUT WIRELESS customers can dial #022 or #6673 to purchase minutes with a credit card. or dial 1-877-870-9444.
faith says
I like the phones n yes the minutes don’t last very long but this phone is s big help n I’m grateful.
However the only problem I have with this service is u can’t see how much talk or text time you have left.and I cannot know how or where to go to find out when my monthly minutes are available each month
jarrod says
if you dial #022 , send you will get your airtime
Peter Proff says
don’t let the minutes run out like I did as there is a nasty price to pay in your phone gets shut off and there seems no way to turn it back on as all you’ll get is a reachout recorded message
Rosemary Barron says
I’ve been with Reachout Wireless for almost 3 years. My phone was stolen or lost and I need to know how can I apply for a new one? Can someone reach out to me by email or can call me on my grand daughter’s phone. (***) ***-2371. I really need to replace my phone because I do not have a house phone line. You can leave a message if you call that number. Thank you. regards, Rosemary Barron
michael s ritter says
I would like to add 5.00 worth of minutes can you help me out
Woodrow Williams says
will not let me buy minutes. Tell me my zip code is wrong. I live in Pratt Ks. , and zip is 67104….. now what ?
Don Simpson says
THis system is a mess every comment made is true .Cant someone do something ?
Don Simpson says
Ive never in my entire 57 yrs have seen such a incommpatent copany cant load minutes ,cant get ahold of personelby phone or online #022 has become a joke .I intreduced my friends to it 2 yrs ago I don’t believe there friends any longer. Hey good money scam fuck the poor people.
Tana Wrigley says
My service was interrupted and was told to fax paper work in, but instead I mailed the paper work in because I had eye surgery. When will I hear from them . I need my service restored just in case of an emergency.
ELLEN NICHOLAS says
when the min. was added on the 9th of may, i really dont use my ohone that much ,i just checked my min. i have 1 min. left on it. how could this happen. and this is june 9th
thank you
Sharon Adams says
I was finally able to get the 500 minutes this month for the 5.00. They kicked right in and on my phone as soon as they r on I reset my timers n text so I can see if I am actually using all of my time n I didn’t. I only used the 250 minutes and only made 10 maybe 15 phone calls. That isn’t not even close to 8 hours worth of time us it? The only way to go is with the 26.50 plan even though up you can pay the same amount and go through metro pcs.
Gary says
When texting, if I go over 160 characters my cell phone will start over on the second page with 17 min! Don’t really care too much when it happens on ROW’s free minutes but when I get ripped off after buying my own minutes that hurts! Reason being mainly is because it took an act of Congress & 3 Legislative votes to acquire them in the first place!
calvin hinton says
what are the different prices in the amount of minutes you buy ?
David Brown says
No longer get text stating new minutes have been put on, even worse no longer get informed of balance of minutes left. Enron or Halliburton obviously now own reach-out wireless. Customer service refuses to answer. What is left for the poor to do than mass for an armed revolution???
general says
y’all got me skeert to go for this. seems Every provider is pisspoor as regards customer service!
Terry Daniels says
we need to know why we dont know how much time is on our phone please let me know what is going on my number is **********
Terry Daniels says
I need to know how to tell if my minutes have been added to my phone. I use to get a tex when it was added but this time I have not got anything on my phone telling me my time was added on the number .
shanique says
why is it so hard to add your minutes to the phone it should be simple. This company will not be in business long free or not.
jj says
This company is ripping off it customers. I have over 16 hours left however, they say I am out of minutes. I think we should complain to the federal airway FAA or federal communication FCC. They are shrewing people over. And you can never get an actual person on the phone it is always an automation.
Angel says
Every month since December I have filed a BBB report on these people. My service is no better and the customer service reps have the nastiest attitudes. I have added minutes and waited days for them. Minutes deplete with no warning it is totally ridiculous.
Veronica says
i use to have. Goverment phone nd now I switch to Virgin Mobil phone and loving it.
Bebrezzy2you says
I’m having the same problems as other customers. I payed for minutes at Wal-Mart money center each month. Not only do I not get my minutes until I call in but they have the nerves to tell me to leave a call back number due to high demands. Well if I sit and wait for a returned call from ReachOut Wireless, I’ll still be waiting for that call. I think we can get better services from any Dollar Store than reach out wireless. If this companey is funded by the government, Reach Out is just taking the government money. I really do not think that the government KNOWS about how bad these services are that we are faced with on a daily base. Reach Out Sucks Bad!!!!!!
John a brown says
Your service sucks. Your answering service sucks. I waited from caller 115 down to 34 and then you cut me off!!! #1 he bought unlimited plan for $37.50 march 6. On march 22 no service..now can’t even reach you to replenish??? Did one time and got confirmation #and then THAT didn’t work. WTH??? Bout works just like our government does…it don’t. Broke system
larry douglas says
I purchased time using debit card but minutes never went to my phone
carol says
Ben trying and still trying to reach them 2 days and counting. I need my services on asap….
ervin catherine says
how do I know when its on I can see were it says pay
Pam says
How is so hard to get in touch with ReachOut, what is the method of checking balance of minutes ,I cannot find out who owns the phone company, is it still ReachOut. I cannot even get costumer service on my phone?
george bozesman says
on march 17 I received a message that I had used all my minutes.on the 7th of march my free minutes was added .I had 7-hours or more remaining on minutes purchaced.without using my nee phone for only three times ,my minutes disappeared.
Bebrezzy2you says
The same exact thing happen to me. Things that makes you go HUMMMMM!!!!!
Ann Marie Eigenman says
My name is Ann Marie and I have been having trouble with my mobile device deactivated itself somehow My # is (***) ***-***. It is a Samgsung’ Versizion, On the back of the phone, behind the battery —MED HEX ; AOOOOO173D8E2A. MODEL ; sch-u750. I need my phone turned back on. This is the second time this has happened in the last few weeks. I feel you owe me some free minutes for my trouble. I don’t understand why it’s not working all of a sudden.??? This is my only lifeline to the outside’ and I live in a bad neighborhood.Its real important that my phone gets turned back on.
David R. Johnson says
This happens to me quite OFTEN. In fact, it IS to be expected, with wireless reach out. Simply be on your land line of choice. After waiting for 5 hours, a 3rd world agent will come on, GIVE them the numbers, you typed in, on this web site, on inside sticker, inside the back on your phone, inside of it. Remove the battery to see it. After a few moments, The phone will be able to call out again. It’s BEST,to always have another phone, so you can test, the reach out phone, on a regular basis.
Rudy Goldstein says
A third world agent? Are u kidding me? These are government phones n they hire ppl to run them from a third world country?! Not cool, keep the jobs in US, that’s y we’re not working n can’t afford cell phones or land lines :-/ I apologize for my rant 🙁
Mia says
Yes the customer service agents are from Imdia. You also have an option on their website to chat with a American.
Jodi says
I added today june 2nd 39.99 for 1200 minutes now they said my minutes were on when i purchased them today ! Nope my phone is not working i live in the country alone i am crippled and 8 drs i am missing all appointments , this is also my lifeline ! whAt is going on ? now they want a copy of my award letter and Ca id very strange
Micheal says
I put 10.00 on my phone bcause I had no time and I called u guys said I had used my monthly min and the 10.00 I had put on my phone and there was no way I also no u took the money from my card and never gave me my min.u also did it to mu friend I let her use my card u took the money and never gave her the min. And then she called u told her she used her alloted min plus the ones she paid for and there was no way all tjis happened in the first part of feb. And I use to tell everyone about how great u were but now I just dont know pls get your company together!!!!!!! Micheal Lacey
Cathy says
You should all check virgin mobile you get 300 minutes with unlimited text and unlimited data for $35 dollars
susana aguirre says
quisiera saber si aun exite el plan de $26,50 de tiempo ilimitado, ya que e tenido problemas con mi cell, este mes de febrero e puesto credito de $20, $10 y $5 dls y me quitan pronto el tiempo y solo trato de hacer textos y solo resibir llamadas de l a School o del doctor, estoy pensando cambiar de compania pero mis ingresos son muy bajos. 🙁
Jeff says
I was going to switch from Metro PCS paid service to Reach out. I have a new Reach Out # but after reading about all of these problems I’m going to bite the bullet and keep my paid service. I tried contacting Reach out customer (lack of) service 3 times. I could not believe the level of incompetency. Reach out is a prime candidate for being a corporate contractor for Obama Care:) Maybe that’s what they are hoping for, they are building quite an impressive resume.
kevinzunk says
i will be sending a letter to are goverment about you were the hell is my min you all should be droped from the program
andrea tang says
I have been trying to get minutes on my cellphone how long do I have to wait for a responce
george says
Was gonna buy extra minutes, but not after reading all the problems. Doesn’t anyone in your customer service check this site?
KENNY says
Sorry just trying to help my best friend . Cuz he doesnt really understand things quickly.. Online
robert boyd says
please help me
Richard Golden says
My phone was cut off without any warning at all! I am reading all of these messages and am afraid to add min, for fear you will just take the money and run!
I was very satisfied with this company, what happened that you all of a sudden have started to go downhill and so fast?
Your customer service is the worst I have ever seen. Now what do I do since everyone has this phone number?
samantha says
it seems like this phone service is a scam they seem to be ripping off alot of ppl with there minutes that is not cool
EVELYN says
I NEED TO BUY MINUTES FOR UNLIMETED TALK & TEXT CANT FIND IT
Thomas Earls says
Called in to see how many minutes i had left because you stop telling me on the phone when i dialed a number, you say i have only 101 minutes left and i only used 19 minutes,why are you taking my minutes or how and what reason. Took my $26.50 now my minutes.Wonder can the goverment help.You are taking people stuff.The goverment need to know.
James Brown says
I’ve trying to contact you for four days and haven’t made contact yet ,you took 37.95 out my checking account on Monday 3,2014 and I have no time on my phone as of yet. You are taking people money and not giving them service for it. I’m not going to try anymore I will let my law take over from here. You have no time now my law will look in to the BBB and see if you have any other people in the same order.YOU won’t get back to me so I have to let my Lawer take thing now.
Gary says
Now James Brown, U can say it,’I feel good!’
ana says
I’ve been trying to purchase mins. and its impossible to be able to speak to some one….it takes from recording to recording and unable to speak to anyone… after reading all of the bad reviews I don’t feel comfortable making payments on line. I understand this is a low income program but that’s no reason for such bad customer service.
Linda Orsborne says
I just purchased $26.50 of unlimited mins the confirmation on my letter is ELEPA756D480, i am a cancer patient and i need my phones in case i need my doctor or have to call the hospital, i have been 2 weeks of getting this done please do something about this problem or i ma going to take this to my lawyer and see what i can get done This is not right to the people that has chosen ya’ll for their phone carrier.
robert wilson says
hello,i recantly for some reason have no time on my phone.i never got no text is month saying my 250 minutes where even put on there.i did speak to some one last week and he told me that my time was going to be added on the 26th of every month instead of the 8th.now its jan 30 still no time have been added.tryed calling this week and push 3 and i get the main menu.can you contact me a.s.a.p
thank you
robert wilson
Ignacy Goleczynski says
I purchased 30 minutes thru your automated system. My debit card was charged right away, but i did not get any minutes on my Reachout account. I tried to contact customer service, i pressed #3 as instructed and instead customer service i got back to main menu and same thing happened several times.
Because i need to make important calls asap i purchased additional 50 minutes and again my debit card was charged right away but no minutes were added to my account.
Please, look into it and contact me asap.
Thank you
Ignacy Goleczynski
Sheila says
I have called your company 4 times today and left messages after listening to the 5 minute message wanting me to buy a data package that I’m not interested in. At the end of the message I have to leave a message and I’m still waiting for a return call after being without my phone service that has been paid for. Since I have a child with a medical condition my phone is very important to me and I’m very dissatisfied with the poor customer service I have received today. Please get back with me promptly!
T. Lynch says
I also purchased mins for my phone on 1/24/14 at a western union and also online but never received them. 50.00 dollars gone!!! I want my mins or my money back!!!!!
laurie floyd says
hi i brought 5 dollers worth of minues for my reachout wire wireless cell but the minues are not on it you.tell me why they are n0t on it . ibrought them in st.louis mo at a shop save pharmacy
cornelius glaze says
I purchase minutes for $26.50 it’s only been about 3 weeks and my phone was disconnected this what I was suppose to pay monthly.now what do I suppose to do I have children I’m a single parent and a 4yr old that had 4 heart surgeries how do I suppose to keep in tone with my children?
Patricia Ratliff says
I agree maybe we should file a class lawsuit. Seems to many people are getting jipped out of their minutes or money
THERESA says
I have been trying to reach some one in customer service for three days, keep going over the same thing over and over and over………again no answers to customer service, have not received my minutes for the month. THANK YOU.
Mark Rathburn says
I just put minutes on my phone witch was 26.50. I would like to know y I have no phone serves/can some one tell me what to do please/thank you.
tommy travis says
I am trying to get my socail number right on my ocount and i fax everything to reach out and i got no respound from them i cant get them on the phone or e mail.
craig says
my name is craig williams.my phone number is ***-***-****.I want to know why come is it that your not loading my mintues i pay for on sunday jan 12th.2014?
Susie Homemaker says
Reachout wireless needs to have an automatic payment system because it’s ridiculous that I have to wait on the phone for a half hour just to load a pin.
Lyvetts Smith says
Is there anyway to recieve data or web sevice from these reachout wireless phones
machelle smith says
I didn’t get my minutes for this month what do I do to receive my monthly minutes.
B. J. Allen says
Answering some questions:
1] https://www.reachoutmobile.com/ is their home page and is pretty easy to navigate.
– – – bad news: ALL of the ‘cookies’ are mandatory to use their website
2] enrollment is most easily done at their website
3] their login button is at the very top of the page, about 2/3 of the way across the page.
4] call #022 for free from your ReachOut phone, or 877-870-9444 from any phone for customer service
– – – they have live telephone support 9:00am to 6:00pm EST Monday through Saturday
– – – they have live on-line support 9:00am to 6:00pm EST 7 days a week, upper-right corner of their
– – – home page, but the reps handle multiple calls at a time, so this option is S–L–O–W
– – – – – Customer Support can help you transfer your number to a different compatible phone
– – – – – If the phone is broken, their customers can buy a replacement for as little as $15 on their site
5] call 1-888-820-6002 to get your free minutes for the month posted onto your phone
– – – the free minutes will NOT post onto your phone until you call EACH AND EVERY MONTH
– – – roll-over minutes seem to continue to accumulate even if you do not call them
mistie brown says
im trying to get my reachout wireless service put on to a differenr phone because mines broken
candace bowen says
yes everyone keeps telling me about this I have a2 month old son with no phone but I cannot figure out how to sign up please call me at *** *** ****
Free Government Cell Phones says
We can’t call you, and you should be care to not enter your phone number in public comments. Look around this website and it will tell you everything you need to know.
marissa says
I need to know what do I need to do to be able to send an receive pictures
dianna says
when do the free minutes load to the phones it is the 3rd and still no minutes how do we get them?
ed says
eyedon’t see any place to be invited to sign-in to my open account at reach-out-wireless 626-808-0085,,, where do eye log in with my temp. password???
ervin dunson says
reachout reachout and took my 26.50 they r a rip off and have poor services
Art says
Stayed on hold for 2 hours then still got no minutes,they going out of business or what???
yolunda stackhouse says
hey i never had a reach out wireless before so how can i get one
betty says
I just bought mins for my cell ,,, but ,, idk,, hw to add d mins to it,,, I cant call d # from my cell,,,
cn u plz help me,,,,,,
thank u
BETTY
karen says
Happy New years
I want to add more min. but I want to check or debt card
Help me please
I have been on hold for two hours
Karen Scroggins says
I wondering if I could have the $26 taken out of my checking account each month, my mother is not well and I would like to keep in touch with her.
Thank you in advance
Enrique Rangel says
I buy a new phone with u plan and the phone is no longer working I try to buy new battery a new cable and still not working please I need u help please bring this to attention
john cummins says
is their a way to physically send me that above information? thank you
teresa says
i want to add minutes on a friends phone , by card but do nant my information to be stored so it will able to be used after by them, i am just trying to help out a friend
maryann cunningham says
I want to no how I could get a phone though you I get food stump and medical card though the walfe
diane rose says
how do I see how many minutes I havve left?
Thank you
Amber says
there is a number you can call on your cell I think its *86
Di says
If additional minutes purchased from Reach Out Wireless never expire, why don’t I have any minutes on my phone right now? I have been a customer of theirs for ten month to a year and purchased minutes a few months ago.
Susan says
I have spent hours this week on ReachOut Wireless’s website trying to help someone add minutes to his phone. The webpage for this function does not work. We tried calling the customer service line…again it did not work. Finally, waiting 45 minutes for a chat operator and giving her the credit card information, we succeeded in addint 120 minutes for $10. (Expensive!) Avoid this compnay at all costs. It feels sleazy and untrust worthy and they are making millions from the government. There should be some standard,but obviously there isn’t.
Wendy Brooks says
I have been a Reachout Wireless customer for about 2 years (as I recall) I am 63 yrs old and I do not like that you have over complicated the process of adding minutes on the cell phone. I have been trying to add minutes for over 10 ,minutes and I can not find the familiar website that I am used to using – I am not a potential customer – I am a long term customer that is about to drop your service and go with another service that is more senior citizen friendly.
Also last month I made more than one attempt to sign up for a Internet Wireless Device and each time I was denied without explanation.
You have my e-mail address and I need assistance ASAP.
Thank you
targets rifle says
I’m very pleased to uncover this web site. I want to to thank you for ones time due to this fantastic read!! I definitely savored every little bit of it and i also have you book-marked to see new things in your website.
linda singh says
I’m having a very hard time trying to add minuets to my phone on line, hard for me to get out so this was my best option. Why has the cite changed?
sarah black says
Hello Linda you can purchase your minutes on line using a credit card or debt card since it is hard for you to get out. The web page to purchase minutes is http://www.reachoutmobile.com I hope this helps out.
Melissa Alvarez says
I’ve never had a problem with my free phone n I’ve had. It for two years almost:) I’ve never added mins to it tho either. But it’s a trusty phone… My mins are always on the phone same date every month. Thank you!!! Being a single mom phones bills are hard to pay!!!!! Lol
Maureen Jamieson says
The speaker on my 4 yr. old phone has died. I need a new phone right away as I am disabled and very ill besides. I have a lot of calls to make and receive from doctors and pharmacies. The “vibrate” is the only notice I get and I pretty much miss all my calls Who, where, how can I get a new phone as soon as possible. Thank you.
Antony L Krupnik says
How much was Charged for this purchase?
11479576U5810084F – This is your Confirmation Number
Please advise?
Antony
Jack Rider says
How can I get the live chat
jacob molenaar says
I need Add minutes on my phone now
jacob molenaar says
I need to buy some minutes on line
Tina says
people all your problems will be solved if you go to their website and read …
rochelle roach says
i had a phone from you and they turned it off and i lost it can i use another phone?
Jovita Viveros says
Thank you for putting minutes on my cell phone. To make it easier for me can you please send me your email address so that we can chat when I need something. Thank you again.
Virginia Robles says
I want to thank-you for this government program regarding cell phones for seniors and low-income families. My one question though is that how soon will my minutes be added to my phone. I just paid today for 250 minutes and my phone still has no time on it. Will it be today or tomorrow when I receive my minutes on my cell phone. Please notify me with a reply. Thank-you again and May God Bless each one involved.
Yours Faithfully,
Virginia Robles
Tina says
to purchase minutes for Reach out Wireless you go to their website and then on the page you will see where it says Add Minutes click on that and then enter your zip code and then choose how many minutes you want to purchase then pay them with a credit or debit card and then your done.. really people its not that difficult …
Trich Sayer says
@ Tina ty for ur response & help, however when someone asks a ? Rather you think its silly or not you really don’t half to b mean. There’s enough of that in the world as is. Especially I believe when someone says or writes “May God Bless EVERYONE Involved”. Not just “God Bless You” which is just as rare and a Blessing in itself. What if the person asking couldn’t see or just wasn’t as comp literate as everyone else, which is Not a Must Requirement by the way in Life.. I say to you “Virginia Robles” ” GOD BLESS YOU!!” God Bless Everyone as well. No one is a perfect Christian. Period. No one is Perfect at All.. I just don’t understand when I read all of these comments sometimes people need for offending for no reason at all. Even when Even when they’re being told to be blessed by God… No 1 s perfect though right?
Diane JamIson says
I need to purshase the unlimted plan for 26.50 and can;t find where to buy them on the website and you please let me know where to go and buy the plan
Mary says
I think you need to up-date your web site. really hard to understand your gobblygoop when some of us are not experienced in computers. I want the same plan. Mary
RUSS says
DOES THE GOV. OR ANYONE KNOW WHAT THEY ARE DOING OR NOT DOING?
Toni says
Okay so I have bought minutes in march.april and may. I am on thr 2.50 plan lifeline and all i get is just 91 minutes or 152 minutes/ Theses are supposted to be payments too. when you by a $3 card you get 91 min atomatically and that is also the $2.50 so where is the extra mins I paid for..
RUSS says
Add minutes and reachoutmobile or reachoutwireless and your in the black hole of Calcutta, I don’t know if it’s scam/rippoff. they liars deceptive and impossible to complete/conclude business with. No one seems to know from anything and they’ll tell you any to act like they care and then hang-up on you. Badly managed & operated. Try to add time forget it, but ask about upgrading and they are like flies on you know what.
Dianna W says
I usually pay my son;’s money by going to your website, but I can’t find the site where I can pay $26.50 for unlimited text and etc. what did you do with that? I am paying his bill for him, he is in the hospital and I DONT remember it being THIS complicated!!
Can you understand this message?
Dianna*****.com
1-515-263****
Free Government Cell Phones says
I think you’ve got us confused with ReachOut Wireless’ website.
ANNA Clark says
I used to do the same thing now i cant find it theyve
changed everything on there website it seems i need minutes on my phone also and was trying to see if there were any upgraded phones to buy mine keeps freezing up dropping calls ,voicemail will not let me in
sarah black says
Yes Diana if you are having trouble trying to reach that site where you can purchase the $26.50 unlimited plan go to http://www.reachoutmobile.com I hope this helps out.
Betty says
I just recieved my phone with no minutes, i am trying to call customer service and noboby answers the phone, i think its a horrible service and very rude people.
Cassandra & James Thoreson says
I am highly frustrated with “Reachout Wireless” EVERY month I add minutes through the “MoneyGram” Kiosk. And EVERY month i don’t get all of my minutes. I add the minutes “Pay” $5.00 + 2.95 fee. to be applied to my phone and I always have to call back several times and after at LEAST 3-4 Transfers. I get some yea hole in PUNJAB INDIA. I give the acct #, & the “Reference #” to that transaction. And it seems that they NEVER give me all my minutes… 2 months ago I purchased a $10.00 Package and a $5.00 Package on the same day. I got the credit for the $5.00 two days later, and have NOT recieved the $10.00 at all…?!? WTF!!! — TODAY I purchased $5.00 package and was unable to get through to provide my reference #. I strongly recommend that you all get medical attention to help correct your CRANIAL RECTUMITIS !!! “In ENGLISH” {GET YOUR HEADS OUT OF YOUR A$$ESS}. AND STOP STEALING FROM YOUR CUSTOMERS… IT’s BAD FOR BUSINESS !!!
Disgruntled Customer says
I tried to add $7.50 for 3 months..because last month they said I had to pay for 1 month, 3 months or more..but not 2 months like I tried to do last month…Well they charged my pre-paid card $2.50 twice..and I did not get any bonus minutes and they now charge 10 cents a minute for customer service calls unless it is a landline..so now I am completely out of minutes after adding minutes-added on the 8th [14 days ago].with rude, powerless customer service. Offshore customer service is useless to the customer. If they have not power, why answer the phone..let it ring, until someone can act with authority.. I am trying to add minutes, but customer service lies or does not give answers or explain anything…Americans ‘know’ Customer Service for Americans.
Veronica Mars says
I have had this service for a couple years, and I usually always get my monthly minutes, but everytime I buy extra minutes they rip me off and the minutes disappear even though I have not used them! I would suggest not buying any extra minutes because they don’t rollover and most times just disappear! When I contacted them and told them what happened they just told me that I must have used the minutes and to check the website records… of course they would say that, and the records don’t show any information about my calls so I have no proof…. :/
john glenn says
not having a definite day when minutes come on is real incovenient for me i dont know whether to purchase or wait
DeValle Joiner says
My monthly minutes have not loaded currently waiting on a representative but the props say nothing about loading the free minutes…what should I do? This is the first time having this issue.
felipe domantay says
i have been having a hard time using your automated service in buying airtime of my cell fon..infact up to now i can not go through with your automated services….i suggest that you also check once in a while….there is no proper coordination of what is being instructed..pls. help asap…
Marisa says
When will my minutes for the month get added?
joshua hardy says
i did not have my phone on when the minutes were supposed to be added. now how do i get my minutes?
joshua hardy says
i did not have my phone on when the minutes were supposed to be added. now how can i get my minutes? the new month just started today
eugene thymiakos says
i did not get my 665 min that reachoutwireless was going to give me when i order the phone several months ago what happend to my min.
Eduarosa says
I purchased a $10.00 worth of refill with additional fee of$2.95from Moneygram last March 16, 2013 with the understandin that i would have 325 minutes plus 250 additional minutes for the next 4 months. Its been more than a month since i had the refill but up to now, i havent recieved said additional 250 minutes.
I would therefore request for an expalanation why this is so.
Thank you and hope to recieve a reply soon.
Reachout Wireless says
Eduarosa,
We have received your email to feedback@reachoutwireless.com and a customer service representative will respond to you soon.
Thank you,
ReachOut Wireless Customer Compliance
j cross says
i am trying to purchase more minutes to my phone on april 20,2013 at 10.36 am as of now 11.45pm
i have still not received my additional air time on my phone . i tried calling the 800 number and
only got automated service i never got a real person to check on my purchase. please help me asap
as i have no minutes . i feel this is bad business practice. call me at ***-214-1340.
Reachout Wireless says
J Cross,
We would like to work with you to ensure that you receive your purchased airtime. If you would like to contact our customer service directly, you can email us at feedback@reachoutwireless.com. We apologize for your inconvenience and would like to assist you in any way we can.
Thank you,
ReachOut Wireless Customer Compliance
missy says
I just order my new phone on sunday april 14 2013 when will I receive my phone
Diane JamIson says
I have a freind that need a application sent to here so she can get a free phone could you please send her one to Denise **** 2099 ***** Rd. Monroe GA 30655 thanks.
Reachout Wireless says
Diane Jamlson,
There are numerous ways to apply for Lifeline Service through ReachOut Wireless- by calling our customer service at 877-870-9444, or by going to our website http://www.reachoutwireless.com. If you or your friend have any questions, feel free to email us at feedback@reachoutwireless.com
Thank you,
ReachOut Wireless Customer Compliance
joyce says
i am trying to recritify my phone but they say they r not doin it on line and when i call i just be on hold. so wha do i do now.
Reachout Wireless says
Joyce,
We would love to assist you with your annual verification so you can continue to use your ReachOut Wireless service. Please contact our customer service directly by emailing feedback@reachoutwireless.com and we will assist you any way we can so you can recertify your account as soon as possible.
Thank you,
ReachOut Wireless Customer Compliance
MARIA TREJO says
PLEASE ASISTEN PAYMENT MINUTES CELL ***-***-5142
Reachout Wireless says
Ms. Trejo,
You can purchase additional airtime by calling our customer service line toll free, just call 611 from your ReachOut Wireless handset. Alternatively, you can purchase airtime from our website, http://www.reachoutwireless.com. If you have any further questions or concerns, feel free to contact our customer service directly by emailing feedback@reachoutwireless.com.
Thank you,
ReachOut Wireless Customer Compliance
evelynhill says
how do I buy minutes and another phone?
evelynhill says
I have the free phone I need to buy more minutes and another .phone. I can not get the page that was up when I bought other minutes, how do I buy them now?
Reachout Wireless says
evelynhill,
You can purchase airtime and upgrade phones through our website, http://www.reachoutwireless.com. In the future, if you need extra airtime, you can also dial 611 from your ReachOut Wireless handset to purchase extra minutes. If you have any further questions or concerns, you can contact our customer service directly by emailing feedback@reachoutwireless.com
Thank you,
ReachOut Wireless Customer Compliance
Riyaz Khan says
Since March 27 2013 I am trying to add minutes to my reach out phone. Once I did it on computer and made payment through visa card. It did not go through and a reply came saying that there is some issue
in transaction. Then I tried to call them. I was connected to a telephone assistance but after a few seconds the line went off. I am now frustrated and do not know what should I do now. My phone is completely off. Please help me if you can. I need to add minutes. Thanks
Reachout Wireless says
Mr. Khan,
We are sorry to hear that you have had difficulty adding airtime to your account. If you would like to contact our customer service directly,for assistance, you can email us at feedback@reachoutwireless.com.
Thank you,
ReachOut Wireless Customer Compliance
nora beltran says
I have the same problem with Mr. Riyaz Khan why can’t I not access the reachoutwirless/add minutes option on the webpage, ,what phone number to call so I can add minutes
Patricia Johnson says
This phone has become my only cellular choice due to economic reasons. Thank you for being there when I need a reasonable carrier. Thank you I have health issues and this is important to me and my Doctors thanks again, Bless you
Monica says
I just wanna say I am so grateful for this FREE phone! It has been an absolute blessing =) Also every time I call they are so polite as well & always handle my biz for me. Yes it’s a little difficult to understand due to the language barrier (the call center is in India.) And although all they say can sound “scripted” you know what? I think of how difficult thier life is in India, and hey this might sound cheesy to sum but I feel love for those hard working people who strive so hard to just make it in this life. That’s when patience and a little understanding on my part go a long way! So ya gratefulness goes a long way when you apply it to ordinary life. So yup I’m cool, it might take a little longer to get er done, but it gets handled …thank you Jesus!
Rita Kenney says
I’m reading a lot of negetive comments re: Reachout Wireless! I have called the #022 on the phone to add minutes and when it gets to the amount you want to pay ($20.00) I entered 2000 and it justs keeps repeating,”Please enter the amount you wish to pay.” I enter 2000 again and it justs keeps repeating.
Can anyone tell me if I’m doing something wrong?? I am a senior with very little income so I cant take the chance of not getting my minutes!! Please help!!
Reachout Wireless says
Ms. Kenney,
We are sorry to hear that you are having difficulty adding airtime to your account. If you would like to contact ReachOut customer service about this issue, you can email us at feedback@reachoutwireless.com, or call us by dialing 611 from your ReachOut Wireless handset.
Thank you,
ReachOut Wireless Customer Compliance
TIMOTHY WYANT says
IVE BEEN WAINTING ON THIS PHONE FOR OVER A MONTH ..WHAT A CROCK OF SHIT ……………..
Reachout Wireless says
Mr. Wyant,
If you are still having delivery problems, or have any other concerns, please contact our customer service directly at feedback@reachoutwireless.com, or call us at 1-877-870-9444.
Thank you,
ReachOut Wireless Customer Compliance
Holly says
Hi,
I got a safe link phone a short while back. I could not use it because I’m EXTREMELY hard of hearing. I wear hearing aids in both ears and can not use cheap phones because they are not hearing aid compatible. I need a phone so bad but cant afford one. What am I to do?
AMY says
Sorry, Holly. I don’t know much about hearing aids (yet) but I did notice when I looked at the website of Assurance Wireless, another lifeline phone provider, they had the user manual for their phone model posted online, and it went into some technical detail about hearing aid compatibility. You could check that out, and presumably request a similar manual for other lifeline providers’ phones. Also, if you wanted to buy your own phone, the Assurance site stated that some other Virgin Mobile phones–but not smartphones like Android or Blackberry–work with their lifeline service. Good luck!
mary says
so can i go to like walmart or radio shack and buy a phone that has never been used or activated and use that with reachoutwireless or someone please tell where i can buy a phone that will be compatible w/reachout
Adam says
Any wireless wireless phone thats not 4G will work.
Adam says
opps… verizon wireless phone
Julie says
Not true that ANY Verizon cell phone works. I went to at least four different phone stores, both used and new, AND a Verizon store (which turned me away post haste as soon as I showed the gov’t reach out wireless brochure, claiming they weren’t involved in the program). I was told the same story over and over. It could NOT be a prepaid OR contract phone, and that’s all they sold at the places I went (Radio Shack, Walmart, Verizon, and three other local new and used phone stores). And none of the places sold Alltel or any of the other brands required by reachout. The first (free) phone I received from reachout didn’t work. It was a nightmare (bad connections, getting cut off, thick accents, etc.) ordering another phone. I ended up paying $25 for one of reachout’s used phones on March 17 and finally received it on April 25. I just ran out of minutes for the first time and thought I would check out the comments on this feed before ordering more. This will be my first try for more minutes. Better say a prayer first. Good luck people. 🙂
Reachout Wireless says
Mary,
If you have any questions about activating your phone, or finding if your phone is compatible, you can contact ReachOut Customer service by phone at 1-877-871-9444, or by email at feedback@reachoutwireless.com
Thank you,
ReachOut Wireless Customer Compliance
De'Bora Brown~Brooks says
sorry some of you are having or have had problems. I love my reachout phone. I added minutes and they continue to rollover. the only thing I don’t necessarily like is that they take 1 minute for every text. now when they work that one out…I’ma be all 🙂
stephanie phillips says
I dont know what everyone is talking about. Ive had reachout for 4 years and havent had a problem yet. i can allways get ahold of them calling 1800 # or using live chat on their website. and ive never not got the minutes i pay for. i go to wal-mart and do moneygram and minutes are on phone within 30 minutes. I would definitly recommend this company. maybe its not the company or the phones, maybe the people with the phones!!
james says
dial #022 using your Reachout Phone
Roxann says
Can anyone help me! Use to beable to go on web and order minutes . Am I doing something wrong ALWAYS REFERRING ME TO WALMART AND ETC.. DOES ANYONE HAVE THE NUMBER JUST TO GET MINUTES,DON’T NEVERGET TO TALK TO ANYONE FOREVER WAITING THAT’S HOW THE MINUTES GET USED! anyone out there to help me.
latanya hickson says
I’m not able to connect to the sites application for phone service lifeline low income phone is this site a scam? I was told that this is where u apply for the free cell phone service, and minutes if your on government assistance. Please email back to lhmistaken@gmail.com.
sincerely,
LaTanya Hickson
Sam says
I got a phone from ReachOut couple of months ago. It worked one month. The the battery died! I bought a new battery but after one months the charger broke. I bought a charger. The phone worked for another month, and then it started playing game with me. Now the charger does not charge the phone.
By the way, I have never received monthly minutes! I have always had to buy extra minutes. They claim they will add 250 minutes each month, but that is not true at least for me!
After all, now the phone is useless! It does not take charge!
Question: Can I transfer this number to another cell phone that I already have?
Thanks
RABI says
SAM
yes you can transfer the number to another cell phone but the cell phone should be through Verizon, Page plus & Alltel .It should be contract phone where the contract should me removed from the phone. Regarding free min 250 min is added between 5-10 of every month ,however if in case you did not receive min by 10th of the month you can call the customer care number 1-877-870-9444 and min will be added there and then…..
Blanche Dotson says
I have been trying for the last 3 days to reach these people to find out why I have not received my monthly minutes. I still have not been able to get in touch with anybody. This is the phone I use for my job search, so I guess I’ll have to buy some minutes. THAT’S GRIMEY!!!!
Helen says
I never received my minutes in nov or dec and can’t get anyone to answer the phone…can anyone help?
Reachout Wireless says
Helen,
If you haven’t been receiving your minutes and have had trouble reaching our customer service, you can email us directly at feedback@reachoutwireless.com. Our customer service team will respond as quickly as possible to assist you with any problems you may be having.
Thank you,
ReachOut Wireless Customer Compliance
Charmaine Doyle says
Does anyone have any good stuff to say about this phone?
chet says
the phone was a godsend. it’s free service when you cant afford to buy service. you should be grateful.
if the phone that was sent to you doesnt work, buy one for ten dollars on ebay, IT has to be A VERIZON, CDMA, DEACTIVATED PHONE. NOT A PREPAID.
as far as adding mins you can do it on their website from home. they also have unlimited text and talk for $26.50, you cant be that.
I dont get why your all complaining about Reachout, get a job and get a real phone if you are so unhappy
sarah says
hello world.. i am trying to add minutes to my reach out phone. how do i do this? do i buy a Verizon prepaid minute card? please let me know asap. thank you
terry says
i bought a tracfone card so that i could have time on my cell, and now it wont add.. please help
JAY says
trac phone card???? what carrier do you have reachout is verizon
Joycer says
NothingAs well
Gary Stutte says
let me fill you in, on what I’m been going through and am still going on with reachout wireless. I ordered my phone about 6 months ago. The 1st phone they sent me you couldn’t get it to activate, so I had to send that one back and of course they send they would send me another one. They did, this one would not take a charge, so they send me a new charger,That didn’t work. Sent that one back, got anouther one this time it was a nice one I thought. You couldn’t get any reseption couldn’t get calls to go through, find out the anntina pulled out from the bottom of the phone and it was so loose it came right out of the phone.Needless to say they were suppose to send me a phone that would work, and needless to say,” I’m still waiting to recieve the phone, plus I’ver been given 5 months free airtime to my account, However what good are the airtimes if you don’t have aphone that works. What do I do? Any sugestions. Thanks for listening.
srl says
add your own phone…or do you have to use the phones they provide
Connie says
Which retailers sell Emida, so I can put time on my phone without paying for money gram. Also if I have another phone from another company, but have not had service for a long time with the company, can I get my reachout service on that phone? I have had two different phones from you, the first one would not hold a charge and this one is to hard to hear it ring.
Paige says
Try one of the other free phone companies. I have used Safelink and Assurance and they are both awesome! Assurance is Virgin Mobile and their minutes are a quite a bit cheaper than Safelink which is Tracfone and they are ridiculous! Good luck! By the way…. with either of these companies you get great customer service, convenient pay plans and payment options and best of all they send you your phone fast!
Veronica Mars says
You can use any verizon phone with this service, peoples used phones, the cheap 20 dollar phones from the dollar store, just as long as they are verizon. All you have to do is contact customer service and switch your service to the new phone, which I have done a couple times, but have been trying to do for the past 2 days and it is proving to be difficult to contact anyone on the website.
gpol says
“And to make this option even more attractive, minutes purchased through MoneyGram will be automatically loaded onto your account. What could be simpler?” Not having to drive to CVS or Walmart to add minutes — that would be simpler. I should be able to charge by phone to my credit card. THAT would be simpler.
nanette says
yes you can on their website, or the 800 # you get what you pay for
Shelly L. La Mar says
This company is bogus!!! Never can get through and they take money but don’t add minutes. And then hassle you to prove you did not get the minutes!!
ab says
U r wrong
vlp says
ya i just got off the phone with them to find out why i haven’t received the minutes i paid for and they just kept me going in a circle like they have a script and say the same thing over and over, i did not get any where with them i finally hung up after 5minutes completely aggrivated.
Tracey says
I havent had an issue with free minutes or buying more from Reachout but customer service does suck there. Here is what happened to me. In April I bought a nice phone from them for 59.00. Qwerty keyboard, flipped open, etc. 3 months later the port stopped taking a charge. I contacted customer service who told me it was my charger. It wasnt my charger as I had already thought of that and gotten a new one and tried it before calling in. I asked for a supervisor. Same stupid tests and he says its the battery. I thought well that makes a little more sense. I was told I was being sent a battery for my phone. One week later I got a charger. Contacted them again..Asked for a new phone of the same model I had recently gotten. Was told that I would get a randomly selected refurbished phone. I freaked! Again spoke to a supervisor and was promised the same phone and inconvenience minutes. (I had bought the unlimited plan at the beginning of the month. A lot of good it did me since I havent had a phone). One week later I got a random selected refurbished phone. This LG is so old it has an external antennae and NO camera what so ever. Not even a display on the top so I can see the time!
Needless to say I am pissed. After being a Reachout Wireless customer for over a year, I am looking for another company to go to.
Joe Harris says
This service is HORRIBLE. I am on the Govt plan and there is no way to add time, not the Govt offered times. Then I called twice at the 877 number and got a recording saying “All or agents are busy, please leave your name, number and your question and someone will return your call”. Well I have doe this twice, well over a week ago and still no call. Three other times I was told to call back because everyone was busy, I mean WTF is this? Im going to pay more and go back to Verizon, this is not worth the headache and hassle.
linda roselli says
HELP!!!!
carroll macintosh says
THE CELL PHONE FROM YOU WHILE I WAS TALKING TO 911 HAD
SOMETHING THAT WHEN I SPOKE IT CAME RIGHT BACK TO ME AND THIS
IS NOT A JOKING MATTER I GO OUT ON THE STREETS AT NIGHT
TO CHECK MY AREA AND DO NOT HAVE A POLICE RADIO I USE MY
CELL PHONE NOW WHAT AM I SUPPOSED TO DO?
carroll macintosh says
my reachout wireless was working fine untill i ahd to make 2 911 calls for the lapd and then it stoped all together.
Kizzie Watts says
When I first recieved my phone it worked fine had the 250 minutes on it and everything. At the end of the month when it was time to get more minutes they never came. Do I have to purchase minutes every month or is it 250 free minutes everymonth? If any one could assist me on this I would be greatful!
Joe Harris says
The 250 minutes is added between the 5th and 10th of each month, I got mine I just cant add minutes, at least not the ones advertise by the Govt.
Tauheedah says
I am interested in getting a Gov phone. I qualify in about 4 different ways. I need to know where and how to go about getting one.
Thanks Tauheedah
anna sanchez says
ive been try to call so i could add minutes on my phone. i just keep getting the machine saying ur open between 9 am to 6 pm and to call back . u could call me at 661*******. please and thank you.
Gruneichtime says
The Reachout Wireless Website also say’s you can buy additional minutes using your Pay=Pal account!!!!
Melissa Berry says
I paid 26.50 for unlimited minutes and text and it took it out of my account but never applyed it to my phone and i cant reach anyone in coustmer service please help me
Barb Williams says
My used reachout phone went to a black screen and I ordered a new used one from reachout only to have reachout disconnect my black screen phone and now I have nothing for a phone. Thanks reachout—–also paid for unlimited talk and text but have no phone at all sine they disconnected it…..GOOD JOB!!!!!NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Marcella Bellamy says
I bought some minutes 5-16-2012. I pay $10.00, but I never got my minutes. I bought the minute at CVS.
Deborah Primm says
Please contact me asap cannot add minutes to my phone.
Deborah Primm says
Im trying to add minutes to my phone and the service will not let me,also i would like to apply for the lifeline program.I have been a reachout wireless customer for over two years.Will someone please contact me asap.
dolores says
i lost my phone how can i activate a different phone or get a new one its been two months already and i need the phone…
BrEnDa C says
dolores im with you on that anybody can you help pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
donna machiavelo says
let me know how to get mintues on my phone by crefticard. now
kelly zavala says
Trying to put min on my govment phone.but I don’t know the money gram code.
naomi says
kelly it is easier if you call cust serv and they have no fee if you pay with ur debit i usually get the 10$ plan 250 min a month is good enough for me
so the extra few bucks you save is good for the following month
julie rincon says
use web chat..its so fast..le i was on hold 4 ever using my sisters minutes and i i was pisst and frustrated at the holding processes and not to mention hung up on twice..went on to chat and all my qurstions and answrs wer handeled in abt 10 min
ernie bushman says
i already have my phone, however i never know how many minutes i get free per month. and neither do i know how many avaiable minutes i have during the month! would you please explain how i can track the minutes i get/have during a month
Leigh says
I have my phone. Had really nasty music and pics on it that I had to remove. Use the Chat on line vs calling. You don’t use your minutes that way. All works well. We are blessed for this service. Praise God!
Chris says
Thank you for this encouraging post & for praising God for our blessings. Which company are you using for your phone?
A. Pena says
How did u get all that stuff to work. As what phone did they send u. help.Atl,Ga.
jeanette says
why after faxing all the correct information to reach out wireless for annual certification my phone got turned back on for 3 day’s, then I start getting the same recording telling me to fax the all information again? what happened?
Jon says
why is everyone complaining? This is a free cell phone to help you get a job and stay connected to family, not for you to yap all day long with your friend.
Tre says
Phone is free but not the minutes. If U buy something U shld be able to use it right???
Andy says
Reach Out Wireless SUCKS! It’s the absolute worst company I have ever been a customer at. THE WORST!
merrill smith says
I just ordered a new phone a few days ago and now my phone is not working! whats up with that?
A. Pena says
I rec’d a Samsung…Verizon Wireless cell. I used to be able to send pix and rec pix as well as text messages. Pix don’t work now. and I keep getting Voicemail messages I cain’t pick up. Help. ATL<GA
jacky says
if u need 250 in louisiana i know 3 that are very good and one u can call and text> ************@aol.com. put in subject please “need 250 phone”. or i will think its spam.
gary sparks says
i have not received my minutes for two months! what’s up?
ALSO WHY CAN’T WE EMAIL OUR PHOTO”S?
garry fields says
Ive had a reachout wireless phone for right at a year now and Ive NEVER gotten 250 minutes a month only 50 but thats ok because the phone only worked in a very few places now its not wanting to take a charge and after being on hold forever I finally get to talk to someone that doesnt speak english ( middle eastern ) and their website wont load
karen says
i recieved my phone and i dont have any service.how do i get the phone to work
CARROLL MACINTOSH says
how do i purchase air time no one answers but my cousins the malats
who stole my money
william ard says
please provide me with an application for a free cell phone and 250 free montly minutes. reachout wireless
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/free-cell-phone-providers/reachout-wireless
maerean coleman says
I need a owners manual. phone LG alltel
Hayward ca 94541
LaShawn says
Maerean
You can download the owners manual for free online. Just googlde your brand of phone…good luck
meri baron says
i have received my phone but can’t reach anybody by phone
Heather Vitale says
I have had a cell phone from you for over a year and i want to cancle the phone because wgen i received the phone over a year a go i have not used it because it never worked i could charge the phone all day long and then go and use it and it would only last for one bar then die.so this is not convenet for me to keep this phone activated.
Tre says
Took U a whole year to realize you gotta cut it off???
wesley says
I cannot find on the web where to buy minutes.
Free Government Cell Phones says
https://www.reachoutmobile.com/
charles b says
hey wesley if u have a phone already if u dial #022 then send there is a service that it is unlimited no charge to your phone to use it and just listen to the options and u should be able to buy minutes that way. i hope that helps you good luck and
God Bless
shanda howard says
my minutes ended in one week and i use this as a second phone this shit really sucks!
Tre says
U get what U pay for right. Don’t talk so much or get more minutes. If this is ur 2nd phone why you milking the system?? U obviously can afford a regular phone or are you scamming?
Conserned says
I Agree ! I Know Someone That Is One Such Person That Has Slipped Through The Cracks And Is Useing 3 free Cell Phone Providers ” Assurance Wireless, Safelink Wireless & Reachout”. And It Makes Me Sic!
I Am On Disability, Yes I have A home Phone And I Am Useing The System To, BUT” I Only Have And Use 1 of The Free Cellphones From 1 Provider. I Use It For When I have To Make My Quarterly 200 Mile Out Of Town Trips To One Of My Many Dr. Appts. I Have My Home Phone Forwarded To My Free Phone. That Way I Do’nt Miss A Call Especially So I Do’nt Miss A Call If It’s From 1 Of My Dr’s. Who Do I Get In Touch With To Report This Person ?
Catherine Nguyen says
I surf around and didn’t see the web application for applying free cell phone by government. I’d like to apply online for him,who lived in CA and have all conditions to apply for.
Can you send an attachment via my email.
Thankyou much.
BARABARA says
i readly do need a phone
albert davis says
albert davis did not get my 259 on my cellphone 318 *** **** or call me at 318 *** ****
Nancy from Cali says
I received my REACHOUT WIRELESS PHONE this month. I applied on the 4th and received it on the 11th of Sept.. I told a friend of mine about the program and they applied later that same day as i had. Well they received their phone 3 days later! I was annoyed that i didnt get mine for another week! When the phone did come I was disappointed that i didn’t get the same type as my friend. I received a Motorl / Crazor ( had some charging issues @ 1st but after several chring’s it’s fine now). I’ve already used my mins for the month so, now i’m deciding on which method to refill my account. Swaying towards the MoneyGram for the extra mins (reimbursment for the cost of the MG card). My phone service has been good quality- no dropped calls but, trying to get thru to C/S is a joke on us & nearly impossible to get thru. If u call use a phone that has unlimited service . You will be on hold for a while, at least 25 mins.. We must take the good w/ the bad. Be humble and thankful that this program is here for us. So when you finally do get thru to an operator … BE Kind & Polite ! NOT Crappy & GHETTO !! Not the place for acting your shoe size or exercising your ebontics. Or trying to get one over on them. After all – They CAN just drop YOUR crappy ass CALL too ! LOL
BrEnDa C says
i agree nancy
trell says
I totally agree. I am very thankful/greatful for R/O, they save me soooo… much money, every month. And if like me you didn’t get one of the more fancier phones so what! They have a large selection of phones you can purchase at a good price with the money you save using their service.
Erin says
Ioyce,
this website is just general information on all government free phone providers. You’re going to have to call your provider (Safelink, Reachout Wireless, etc whichever one you have) and ask them. Or since you’re having trouble getting them by phone, go to their website and email them, or some have Live Customer Help. Good luck with getting your phone back.
Erin
loyce Taylor says
I sent my phone in for repairs and I can not reach anyone in customer service. I am getting very upset with this situation and your customer service. Please fix this soon!