Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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Safelink Wireless Free Cell Phones

Get a free smartphone, unlimited talk, unlimited texts, plus 3GB data each month.

<< All Free Cell Phone Providers

SafeLink Wireless is the largest, oldest and best known of the companies that offer free cell phones through the government’s Lifeline Assistance program. Millions of needy Americans in 40 states, the District of Columbia and Puerto Rico are already talking and texting on Safelink cell phones.

Those states are Alabama, Arkansas, Arizona, California, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

SafeLink Wireless gives you the choice of enjoying free cell service on your own phone. Or you can apply to receive a new cell phone AND free service.

Safelink offers a variety of plans — one set for California, and a far less generous plan for residents of the other states it serves. (Before you ask, California residents get more of everything because the state pays an additional subsidy that other states don’t pay.)

Most States

    Unlimited talk, unlimited texts, 3GB data – Free

    Or

    If you have a phone you’d like to use as your free government cell
    phone, Safelink will provide you with the SIM card you need. You’ll also get: 350 Voice Minutes, unlimited texts, 3GB of Data – Free

California

    Unlimited talk, unlimited text, 3GB data, free smart phone – Free

California Tribal

    Unlimited talk, unlimited text, unlimited data – Free

Do you qualify?

Are you eligible for a new Safelink Wireless phone number? Be aware that guidelines vary by state but you’ll probably qualify if you participate in a public assistance program such as any of the following:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Pension and Survivor's Benefit.
  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)

If you don’t receive any of these public assistance benefits, you may also qualify if your total household gross monthly income is low enough.

Need more minutes?

Run out of minutes before the end of the month? No problem. TracFone Airtime Cards are available at Wal-Mart, CVS, Kmart, Target, Radio Shack, Walgreens, Rite Aid stores, Family Dollar and Dollar General. You can also buy minutes online.

While Safelink’s most generous free plan limits you 1,000 minutes per month (except in California, where the minutes are unlimited), you can purchase more minutes whenever you need them. We’ve thoroughly covered this subject on our page, Safelink Wireless/Tracfone Minutes. And, you’ll be able to get some very good deals with Tracfone promo code.

Compare Safelink Wireless with Other Lifeline Companies in Your State

There are many other free phone service providers you your state, Reachout Wireless is just one. In every state there are many options, often over a dozen companies to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To compare plans, begin with our state-by-state free phone service page and click on your state to see what’s available.

Contact Safelink Wireless:
Safelink Wireless
9700 N.W. 112th Avenue
Miami, FL 33178

Contact information for all states other than California:

Website: www.SafelinkWireless.com
For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
For Technical Support ONLY: 1-800-378-1684

Contact information for California:

Phone: 800-SafeLink (1-800-723-3546)
Website: https://tracfone.solixcs.com/TracFoneWeb/en/index2.html#/
California FAQ: https://tracfone.solixcs.com/TracFoneWeb/en/index2.html#/faq

Further Reading on Safelink Wireless

Man sues Safelink Wireless for cancelling his free government cell phone - We agree with Safelink on this one: If you don’t follow the rules, you get terminated. We’re surprised the court is cutting this guy this much slack.
Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Don’t enroll at a street tent: Check around before you choose a free government cell phone company - We know it's tempting to enroll with a street vendor when he says, "It's free!" But the truth is that other companies probably offer other plans that are far better than the one that guy sitting in a booth is offering you.
California Lifeline explosion: More companies, more unlimited plans, more great paid plans - The competition in free government cell phones is getting stiffer in California and that's great for consumers because more companies are now offering free unlimited minutes and text plans.
National disgrace: Why don’t military veterans qualify for free government cell phones? - Thirteen of the fourteen leading Lifeline free government cell phone companies offer absolutely nothing for veterans. It's nothing less than a national disgrace.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. Keegan Lea Shoemate says

    January 18, 2021 at 3:31 pm

    I need help

    Reply
    • Free Government Cell Phones says

      January 18, 2021 at 3:54 pm

      That’s what this website is all about, Keegan. Click around and you’ll learn everything you need to know.

      Reply
  2. Mary HOLLIES says

    January 14, 2021 at 8:16 pm

    retired social security only income need a phone

    Reply
    • Free Government Cell Phones says

      January 15, 2021 at 3:06 am

      All the info you need is right here on this page, Mary. But you need to enroll using the contact info we provided.

      Reply
  3. Lillie Barnes says

    January 7, 2021 at 3:07 pm

    Please update my email address I put in wrong number in my email can I get an update on my application?

    Reply
    • Free Government Cell Phones says

      January 7, 2021 at 3:57 pm

      We’re not Safelink, Lillie, so we don’t have your application. You need to contact that company’s customer service team.

      Reply
  4. Timberly yelton says

    January 4, 2021 at 9:56 am

    I am wanting to switch from safelink to assurance. Am I able to do that?

    Reply
    • Free Government Cell Phones says

      January 4, 2021 at 10:25 am

      You can switch from one company to another at any time as long as your account has been active for 60 days or longer. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  5. michael ali says

    December 28, 2020 at 9:20 pm

    ALERTEE ALERTEE Safe Link Wireless has cut off my Emergency phone service which is ‘paid’ thru 04/01/2021 after giving a guarantee that service would not be disrupted . This is a service given to me by act of congress in order to guarantee ability to contact medical care and have ability to contact emergency services etc. This should be considered to be a federal crime on their part. For the second time in last 3 hours they have disconnected the phone call to them for which the last one had me on hold for over an hour total, last part of which claimed to be manager in corporate offices checking on what has been going on. Is the ‘devil’ running the United States of America.
    That “last manager” sent me a text ON SAME PHONE saying I have 49,000 + minutes left on my phone . While claiming phone won’t work because can’t receive signal. But phone saying I have no minutes as why call not completed . ” it knows I’m making a call do not complete it ,gives message I have no minutes. Call 611 if I think that is incorrect ” And if do starts another hour of lies by whoever is there at”SafeLink Wireless”
    ANY pro bono lawyers out there?

    Reply
    • Free Government Cell Phones says

      December 28, 2020 at 9:44 pm

      We’re not touching this one with a ten-foot pole, but are there “any pro bono lawyers out there” who’d like to take on Michael’s case?

      Reply
  6. nicky stevens says

    December 8, 2020 at 1:25 am

    How do I go about getting a list of compatible phones that will work with virginia’s safelink program

    Reply
    • Free Government Cell Phones says

      December 8, 2020 at 4:23 am

      Speak to Safelink customer service and ask if such a list exists.

      Reply
  7. Ashes McCormick says

    November 16, 2020 at 3:09 am

    How do i recieve my extra data due to covid 19?

    Reply
    • Free Government Cell Phones says

      November 16, 2020 at 6:01 am

      Call 6-1-1 on your free government cell phone to get that question answered.

      Reply
  8. Missy says

    October 20, 2020 at 5:34 pm

    I AM DISABLED BLIND. I CANT go on computer. I have 3 kids I need aply on phone. EMERGENCY I need call Dr. Each week. No pay phones heeee we live FARWAY from any stores. I’m scared I need phone imhabe medical PROBLEMS.

    You should POST A PHONE To apply. Easily. FOR PWOPLE WHO ARE blind and Disabled. I don’t have computer library closed. IT’S a EPIDEMIC. I have no family no car. No job. My parents died 😢💔 help

    ples email me.
    So I can apply over phone NOW

    Reply
    • Free Government Cell Phones says

      October 20, 2020 at 5:44 pm

      Sorry, Missy, but this is an independent informational website. We are not affiliated with any of the free government cell phone companies. You’ll need to contact them directly. Best of luck.

      Reply
  9. Ivy Altieri says

    September 19, 2020 at 9:45 am

    I have a trac phone and safelink service. How do I be sure it continues to be a service to me? I am on SNAP also. Plan 2 is my usual plan.

    Reply
    • Free Government Cell Phones says

      September 19, 2020 at 1:47 pm

      Just make sure you recertify your account each year.

      Reply
  10. Gessel J Hall says

    September 18, 2020 at 12:13 pm

    How do I report a lost or stolen phone ?

    Reply
    • Free Government Cell Phones says

      September 18, 2020 at 1:07 pm

      Contact your service provider’s customer service team. Info above.

      Reply
  11. Debbie says

    June 18, 2020 at 1:10 pm

    I have a number of residents who are in need of a free government phone. These residents live in a Nursing Home and do not get much on their monthly funds and could use some help with getting a phone to help keep in contact with their families outside the facility, even more so with all this Covid-19 going on.

    Reply
    • Free Government Cell Phones says

      June 19, 2020 at 8:44 am

      They are probably eligible, Debbie, but it would help if you could coordinate all the accounts with a customer service rep at whatever company you choose. In a group home situation like yours you’ll need to ask for a group home exemption (the usually rule says only one cell phone per household, but Residents of group homes like yours qualify).
      Here’s where you can find all the companies and plans offered in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  12. Frank Padilla says

    May 16, 2020 at 5:08 pm

    I currently have assurance wireless Obama phone and service. But unhappy with service, tech support and especially the phone itself. I would like to try a new, your plan.

    Reply
    • Free Government Cell Phones says

      May 16, 2020 at 7:40 pm

      It’s not our plan, Frank, because we are NOT Safelink. This is an independent informational website. Here’s where yo can find ALL the Lifeline free government cell phone plans in your state. Check them all out to make sure you get the one that fits your needs best:

      https://www.freegovernmentcellphones.net/states

      Reply
  13. Ari says

    May 2, 2020 at 10:25 pm

    Hi. I am trying to find out if there is a way to figure out which one of these I got my phone from. I have had the plan for going on 3 years. I am on disability and at the time I got the phone I was suffering from mild short term memory problems (due to the stress from my illness). I have forgotten the name of the company and lost the original information that came with the phone. I have not received any paperwork to reverify my qualifications (I do qualify) so I don’t know who they are. I can still make and receive calls but I am not receiving texts.
    In addition, I want to find find out about getting a new phone as this one keeps overheating and I have safety concerns.
    Thank you in advance for any help. It will be greatly appreciated.

    Reply
    • Free Government Cell Phones says

      May 2, 2020 at 11:09 pm

      Thanks for giving us a simple question, Ari. You said your phone is still working. So all you need to do is call 6-1-1 on the phone and your service provider’s customer service team will answer.

      Reply
  14. Patrick says

    April 17, 2020 at 2:25 am

    I have a safelink free government phone plan in Alabama. Can I purchase additional data? If so, what’s the best way?

    Reply
    • Free Government Cell Phones says

      April 17, 2020 at 4:14 am

      Check the Safelink website for their latest offers.

      Reply
  15. Tasha Barrett says

    April 14, 2020 at 9:47 pm

    Please send me application from safelink wireless to me.

    Reply
    • Free Government Cell Phones says

      April 15, 2020 at 2:06 am

      This is an independent informational website, Tasha, so we don’t have the authority to send you applications for Safelink. Visit the company’s website or call customer service.

      Reply
  16. Melody v. says

    April 6, 2020 at 10:31 am

    I have lost my life line cell phone a long time ago so i dont remember my phone number or the provider who is maintaining my account, I am interested in completely deactivating my account because i am not the person who is utilizing my government phone and i can not afford to buy a replacement phone. I feel there is no clear process layed out for clients who are in the same situation as meself. I am trying to be responsible in disabling my lost and stolen benefits however i cant seem to find a route that can override the entire system that is set up with the service providers by disabling any device and account that is not possessed by the client. The communications that have been granted to many of us who can not afford to maintain an such devices are very thankful for this service. It is those of us who have been robbed of our ability to utilize our own service and because the service providers dont care who is actuslly using the service will not assist in deactivating our hijacked phones giving many the opportunity to control accounts that are not theres with no fear of their continued actions that are at least to be considered illegal and should be handled with a screen shot of the person using anydevice that has been flagged by the verified owner making those who attemp any kind of action will have a facial verification sent to the provider and which will be expected to assist in a criminal process. This will steer many of these criminals away from their current aggressive behavior in terms of taking over many americans accounts. Help us take back or elliminate the continued access to hyjacked accounts from a higher position then the current process that does not truely provide real relief. If tou cant understand what i am trying to express, feel free to contact me by phone. Text me and i will privately be in contact with anyone who is truely interested and concerned with helping those who are in the same predicament as myself to take back a part of our identity that has been hyjacked. Thank you.

    Reply
    • Free Government Cell Phones says

      April 6, 2020 at 11:53 am

      All you need to do is use your free government cell phone to call 6-1-1. That will connect you to your service provider’s customer service team.

      Reply
      • gina d. says

        April 13, 2020 at 6:34 am

        Melody- I’m not sure what state you live in, but I would look up each providers name and phone number (for the plans that are offered in the states you live in) That info is listed on this webpage. You can call each of them and explain your situation, I am sure there are alternative ways to look up your account with maybe a social security number instead of the phone number. Depending how long it has been since you lost your phone, it may have
        been disabled for failure to reverification each year.
        Free Gov Cell Phone’s replay shows they did not read what you wrote because you can’t dial 6-1-1 if you don’t have that phone!

        Reply
  17. S.s. says

    April 1, 2020 at 2:17 am

    Worst service ever!

    Reply
  18. Kayelee Miller-Craig says

    March 25, 2020 at 11:17 am

    Is Safelink providing clients with free government cellphones unlimited minutes during the Covid-19 pandemic so they can receive telemedicine and services like care coordination through the Health Home program?

    Reply
    • Free Government Cell Phones says

      March 25, 2020 at 5:06 pm

      We have not received any notifications that any of the Lifeline companies have increased their free minutes. If any of our readers receive notification, please let us know so we can pass it on to our readers.

      Reply
  19. Elizabeth Giorgenti says

    March 20, 2020 at 6:24 pm

    interested in service

    Reply
    • Free Government Cell Phones says

      March 21, 2020 at 9:01 am

      We’re not Safelink, Elizabeth. This is an independent informational website.

      Reply
  20. Anthony Pippin says

    March 17, 2020 at 11:13 pm

    Why the hell do yall make it so difficult to sign up for this

    Reply
    • Free Government Cell Phones says

      March 18, 2020 at 12:12 am

      Why the he’ll do y’all mistakenly assume this website is operated by a service provider?

      Reply
      • Smarter Thanuare says

        April 29, 2020 at 6:44 am

        We don’t expect you to beg though it would be nice. We are simply trying to find an intelligent person that actually gives a damn about the questions people are asking your smart ass!! It’s assholes like you that make people feel like they are stupid, when in Fact you are merely covering YOUR LACK OF INTELLIGENCE that causes you to treat decent, honest human beings the way you do. I bet you have YET TO MEET Karma!!!!.

        Reply
        • Free Government Cell Phones says

          April 29, 2020 at 12:44 pm

          We answer hundreds of reader questions every day. If you considered the previous answer to be rude, you ain’t seen nothin’ yet. Your screen name pretty much says it all about you, doesn’t it? We operate the most successful website in this industry. You leave ignorant comments on it. Who’s intelligent now, Einstein?

          Reply
  21. Ángel Acevedo says

    March 4, 2020 at 1:15 pm

    Ángel Acevedo needs a new phone because the one that he has is broken how can he get one

    Reply
    • Free Government Cell Phones says

      March 4, 2020 at 5:23 pm

      Contact Angel Acevedo’s service provider’s customer service team.

      Reply
  22. Darren B Foster says

    February 11, 2020 at 7:44 pm

    Hello,

    This is for my mother who meets the low income and needs a phone. She need a loud phone for she has a hearing problem. Email **********@gmail.com

    Thank you,
    Darren Foster 714-482-****

    Reply
    • Free Government Cell Phones says

      February 11, 2020 at 10:49 pm

      We’re not Safelink, Darren. You’ll need to contact a service provider directly. We provide the contact info you need right here on this page.

      Reply
  23. Mimi Le says

    January 21, 2020 at 1:06 am

    My phone broke last month. Can I get a new phone please?

    Reply
    • Free Government Cell Phones says

      January 21, 2020 at 3:44 am

      Not from us, Mimi. We’re not your service provider. You need to contact Safelink’s customer service team ASAP because your account will be cancelled if your phone goes unused for 30 days or longer.

      Reply
  24. Robert Blackwell says

    December 10, 2019 at 10:10 am

    Can I get a flip phone and not a Smart Phone

    Reply
    • Free Government Cell Phones says

      December 10, 2019 at 3:59 pm

      Probably not. Lifeline companies are required by law to provide smart phones to their customers.

      Reply
  25. George says

    December 6, 2019 at 9:00 pm

    Where do I go to prove eligibility for a phone and service?

    Reply
    • Free Government Cell Phones says

      December 7, 2019 at 2:08 am

      Depends on how you qualify, George. Here’s an article that tells you all about the various ways:

      https://www.freegovernmentcellphones.net/basics/qualify

      Reply
  26. deboah douglas says

    December 6, 2019 at 3:23 pm

    hello. I already own a LG ARISTO MJ210 cell phone.
    May I use this phone, instead of getting another one?

    Reply
    • Free Government Cell Phones says

      December 6, 2019 at 4:51 pm

      You need to contact Safelink customer service to get that question answered, Deborah.

      Reply
  27. Candice Gunnels says

    December 3, 2019 at 6:36 am

    I Candice Gunnels signed up a while back . I have to yet to receive my free phone with this company i have provided all the necessary documents requested for this program. my address is (DELETED), Missouri 64132. I do not have a contact number otherwise i would’ve contacted customer service sooner if you all could please contact me by email at ********@yahoo.com regarding this matter that would be wonderful. Thanks!

    Reply
    • Free Government Cell Phones says

      December 3, 2019 at 7:45 am

      You can check the status of your application and enrollment on Safelink’s website, Candice. The company actually offers one of the better “check my status” functions in the industry. Give it a try.

      Reply
  28. Christopher j Paiz says

    November 27, 2019 at 6:36 pm

    I have service with u all but no phone. I need a phone or can i use a different one?? I need one really bad and urgent

    Reply
    • Free Government Cell Phones says

      November 27, 2019 at 8:40 pm

      You don’t have service with us because we’re not Safelink. Contact Safelink customer service by phone or online.

      Reply
  29. Karen Mathers says

    October 30, 2019 at 6:49 am

    I am trying to get some help for my 90 year old mother-in-law. She is visually impaired and hearing impaired so she needs a special phone with bigger numbers.

    She lives on $1000 a month SSI, so she is low income. Getting her a smart phone is a waste of time as she cannot see to do anything on something so small.

    She does not text but she does love talking on the phone. Half the time she does not hear and understand what we are saying, but we play along anyway.

    Any suggestions where we can start looking for help for her?

    Reply
    • Free Government Cell Phones says

      October 30, 2019 at 8:07 am

      The good news is that virtually all the Lifeline free government cell phone companies offer special phones for hearing and vision impaired customers. That includes special phones or add-on devices that make life simpler for them.

      Here’s how we’d start: Take a look at all the companies offer Lifeline plans in your state to find the ones that offer plans that fit your mother-in-law best. You can find all those plans here:
      https://www.freegovernmentcellphones.net/states

      There are not functions that most of the companies make a big deal about. You can call each companies’ customer service team to ask about the hearing/vision impaired programs, but the customer service reps are usually foreigners with limited English skills. So you may be better off going to each company’s website and doing a search for “impairment” or “Vision impairment” or something similar. If you can find that info buried on the compay’s website, you may be able to enroll online. If you are required to speak to a customer service rep, well, at least you’ll be prepared with knowledge of what that company’s impaired program offers and to what your mom-in-law is entitled.
      Good luck. We’ll all be there soon enough.

      Reply
  30. lilkunta says

    October 18, 2019 at 8:01 am

    Hello. I have been a safelink customer for 5 years but am leaving for qlinks.
    I have a touch phone not smartphone lg306G. I asked them for an upgrade as I have had the phone for 5 years, they said no. But new customers get new smartphones! They said I could buy a new phone, or if some 1 gives me a phone i have to BUY a sim card. Not good!

    Reply
    • Free Government Cell Phones says

      October 18, 2019 at 5:38 pm

      You have made the right decision, Lilkunta. That’s exactly what we generally tell customers in your situation to do. It’s crazy that the free government cell phone companies don’t see the shortsightedness of not upgrading long-time customers for free.

      Reply
      • Dennis peyton says

        April 19, 2020 at 2:07 pm

        I need free smartphone too like everybody else

        Reply
        • Free Government Cell Phones says

          April 19, 2020 at 2:15 pm

          Everyone who enrolls in the Lifeline free government cell phone program receives a smart phone (or smart phone SIM card).

          Reply
  31. Scottie Leonard, Jr. says

    October 6, 2019 at 9:19 am

    Safelink Wireless Plans for all States other than California
    Use your own Phone*, get Bonus Free Service

    Plan #1 – Get a free smartphone PLUS 1,000 Voice Minutes ** PLUS unlimited texts, PLUS 1GB of Data** each month.

    Also includes:

    Voicemail/Caller ID/3-way Calling
    911 Access
    411 Directory Assistance at No Additional Cost
    Nationwide Coverage on America’s Best Networks
    new phone IMEI: 01529300387**** Sim card number: 8914800000511439****
    Please setup plan one for me. 210-723-****

    Reply
    • Free Government Cell Phones says

      October 6, 2019 at 4:10 pm

      We are not Safelink, Scottie. You need to contact that company directly to enroll.

      Reply
  32. Martell Brothern says

    September 27, 2019 at 2:46 pm

    Is there a contact email or phone number for states other than California?

    Reply
    • Free Government Cell Phones says

      September 27, 2019 at 3:01 pm

      The numbers we provide in the article work in all states in which Safelink is available.

      Reply
  33. Mary stoddard says

    September 20, 2019 at 3:26 pm

    What does unlock phone mean? What does 2gb and 50 mb mean? I’m 72 and not up on what everything means. Thanks. I’m trying to find a free phone.

    Reply
    • Free Government Cell Phones says

      September 20, 2019 at 5:47 pm

      The simplest thing to do, Mary, is to Google the words “What does unlocking mean” and “cell phone.” That should find you a simple answer.

      Reply
  34. S says

    September 17, 2019 at 4:50 pm

    Safelink sucks and obviously does not want me to have the phone with my non validated address even though I sent proof of it or I dunno just google it prob been here 100yrs you can find it no problem,the fact I never had an issue with my address till them makes me wonder if they don’t want to give me the phone or because I can’t prove my address but don’t have what they want,bills are not in my name so I can send in credit card,I can send in my health insurance and Dr stuff,I sent in original,you can see the envelope,the dates,it’s legit,I don’t know what else I could send because even though I explained my brain is messed up and have physical issues and don’t understand what else to send as proof and I can send it more proof but not what they want and please let me know in simple terms I get the same thing again for the things I told them I do not have and why,I feel horrible for people who have nobody and a brain that doesn’t function right because you really truly are just stuck and fu****

    Reply
    • Free Government Cell Phones says

      September 18, 2019 at 4:32 am

      Sorry to hear about your problems, S. Sounds like you should consider enrolling with a different company. Here’s where you can find all the companies offering plans in your state. Make sure you check them all out to find the one that fits your needs best:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  35. James M Stacchi says

    September 15, 2019 at 7:04 am

    I qualified and had a Safelink phone up to 2016. Had Stoke this Sept 2018 and would feel much safer to be able to carry a Safelink phone with all my emergency numbers 100% of the time.

    Reply
    • Free Government Cell Phones says

      September 15, 2019 at 2:02 pm

      You’ll need to re-enroll, James, using the contact info we provide on the page above.

      Reply
  36. Kristen Rivera says

    August 17, 2019 at 12:14 pm

    We need a phone for medical, doctor appointments. My husband has rare birth defect called Polymicrogyria (PMG) it’s in his brain! Thank you!

    Reply
    • Free Government Cell Phones says

      August 17, 2019 at 5:37 pm

      You need to contact Safelink customer service by using the contact info provided in the article above, Kristen. Best of luck.

      Reply
  37. Amanda Murphy says

    August 11, 2019 at 6:58 am

    Cant do captcha text keeps saying it’s wrong even when it reads it off it’s crazy need to update your page SafeLink can’t never login or do anything been having alot of problems please email me at me @ *********gmail.com TIA ITS IMPORTANT I NEED TO RE-ENROLL FOR MY CELL # benefits.. I’VE DONE IT JUST LAST MONTH.. now woman I chat with said I haven’t and I know I did a few months back someone stole my phone and just got it back in april..I CHAT with person online cause I didn’t get my mins the 5th and it’s been A month since I bought card she said everything was added and it wasn’t then ask to help me login my email didn’t work a d she said I wasn’t enrolled so don’t make sense if so how she tell me it was added lol so yeah I’m needing questions and when I get re enrolled I need the 350 mins and 2.5gb data i go through more data than mins and text.. please help me if can! ?.. 🙏🙏🙏❣️

    Reply
    • Free Government Cell Phones says

      August 11, 2019 at 1:02 pm

      We can’t help because we are not your service provider, Amanda. You need to contact that company’s customer service team.

      Reply
  38. Sarah says

    August 7, 2019 at 4:46 pm

    If you start out with one plan (1000 minutes | 1 gb data) and decide you need more data, are you able to switch to the (350 minutes | 2 gb data) plan?

    Reply
    • Free Government Cell Phones says

      August 7, 2019 at 10:36 pm

      You should be able to make that switch, but PLEASE confirm it with Safelink customer service before making any such switch.

      Reply
  39. Shawn says

    August 5, 2019 at 11:12 am

    Why did there show a problem???

    Reply
    • Free Government Cell Phones says

      August 5, 2019 at 11:22 am

      We’re not your service provider, so how could we possibly know, Shawn?

      Reply
  40. Claude Schliengert says

    July 23, 2019 at 7:50 am

    Hello,
    I will be flying to the States in mid September for 10 days. My friend’s Phone has fallen several times due to his disorder and is now broken, he is only able to use it to txt-message. From what he discribed me, he has an UMX with with safelink. My question is, if I get him a new phone in September, will he be able to use the sim out of his current phone in order to have a functional phone again ? Since I have no Idea where to get one and what to get, maybe you can also give me some ideas of a good retailer or a refurbished retailer ?I would appriciate a quick responce so i can have a good surprise when i will arrive. Oh by the way, he lives in Connecticut in the New Haven area.

    Reply
    • Free Government Cell Phones says

      July 23, 2019 at 12:26 pm

      Ask us a question about the free government cell phone program and we can answer it, Claude. Ask us a question about SIM cards and cell phone operation and we will refer you to your service provider’s customer service team. Sorry.

      Reply
  41. Makayla Darr says

    July 21, 2019 at 8:44 am

    it keeps saying i need my ow smartphone how do i go about that i dont have on?

    Reply
    • Free Government Cell Phones says

      July 21, 2019 at 8:55 am

      Well, Makayla, we have no problem admitting that we don’t have a clue what you’re talking about. What keeps saying you need your own smartphone?

      Reply
  42. Gale Ralston says

    July 20, 2019 at 6:45 am

    This is the worst customer service I have ever had. Rude, not helpful at all. It is a bother for them to answer a call. DO NOT RECOMMEND

    Reply
  43. Tracy ruffin says

    July 11, 2019 at 12:24 pm

    I need another phone because i lost my phone 3 months ago

    Reply
    • Free Government Cell Phones says

      July 11, 2019 at 3:11 pm

      The rules of the Lifeline program required your former service provider to cancel your account if it goes unused for 30 days or longer. In other words, you need to enroll again with any one of the free government cell phone companies offering plans in your state. Here’s where you can find a complete list of those companies and plans:

      https://www.freegovernmentcellphones.net/states

      Reply
  44. Amanda Antonelli says

    June 27, 2019 at 3:09 pm

    I want to trade phones I have a Motorola cricket phone and I put my SIM from lifeline thru safelink and it asks me for the network SIM code how can I obtain this code. Thank you

    Reply
    • Free Government Cell Phones says

      June 27, 2019 at 4:18 pm

      Put your phone back the way it was originally and use it to call 6-1-1. That will connect you to customer service.

      Reply
  45. Leslie Schomer says

    June 17, 2019 at 12:25 pm

    How would I Port my number over to safelink

    Reply
    • Free Government Cell Phones says

      June 17, 2019 at 3:43 pm

      We think you’re actually asking how to switch your service to Safelink from some other company. Is that correct? If so, here’s an article that tells you exactly now to do it:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  46. Betty Colvin says

    June 13, 2019 at 10:36 am

    Does Safelink Wireless have coverage in my area? Arkansas, 71671

    Reply
    • Free Government Cell Phones says

      June 13, 2019 at 12:08 pm

      Check with Safelink using the contact info we provide on this page.

      Reply
  47. Janet Tant says

    June 3, 2019 at 4:03 pm

    Is it possible to get a plain flip phone instead of a smart phone? I have had a lot of issues in the past and just have a hard time using them!

    Reply
    • Free Government Cell Phones says

      June 3, 2019 at 4:09 pm

      Call 6-1-1 on your free government cell hone to ask customer service if they offer flip phones. If not, ask if they have a BYOP (Bring Your Own Phone) program. If so, you can purchase your own inexpensive flip phone and use it as your free government cell phone.

      Reply
  48. Yadira Cabral says

    May 31, 2019 at 8:08 pm

    Hi. My name is Yadira Cabral how can get a free government phone for me and my daughter? Can we both qualify for a phone?

    Reply
    • Free Government Cell Phones says

      June 1, 2019 at 5:51 am

      Only one phone per household, Yadira. Click around this website and you’ll find all the information you need to enroll.

      Reply
  49. elle says

    May 13, 2019 at 9:06 am

    Hello! I found your website while searching phone assistance for an elderly friend. Your information service is very useful and appreciated. I have also enjoyed reading some of the comments posted, it’s comical. Thank you for the courtesy and hard work.

    Reply
    • Free Government Cell Phones says

      May 13, 2019 at 1:14 pm

      Courtesy? You think we’re courteous? (To tell the truth, we think we’re remarkably patient and courteous, but we admit that we sometimes snap.) Thanks for the compliment.

      Reply
  50. William Reilly 71050 says

    May 10, 2019 at 10:36 am

    Between 11:30 and 11:50 AM Central time I applied by phone for a lifeline cell phone. I asked the man taking the application several times to check and see if your carrier provides coverage in my physical zip code of 71050 and he kept brushing it off. Finally when he completed the application I insisted he check but then he gave me some excuse about not having the information for the new phone yet and that when they get that then we can deal with it. I told him NO, we will deal with it NOW. I am not going to wait 7-10 business days for you to send me a phone with no coverage and then have to send it back and wait 15 -30 days for you to cancel my gvmnt contract so that I can re-apply with someone that does provide coverage in my area. Again he told me that he does not have that info which makes me think he KNOWS they don’t provide coverage here but just wanted to make a sale. I asked him to let me speak to a supervisor which he declined to do. I then told him to either let me speak to a supervisor or cancel my application. At that point he said he would cancel the app, however I want to make sure he did. Since he incorrectly told me he did not have access to the info to see if you cover this area and refused to let me speak to a supervisor, I have a suspicion that he did NOT cancel my application so that he could have a sale on his record with no regards to it stopping me from being able to apply with someone that can in fact service my zip code. If this is the case please cancel my app immediately and take proper action against your employee. If it turns out this app is not canceled then I will use the weeks wasted and not being able to get a phone from someone else by complaining to every gvmnt agency I can find AND the BBB and posting on social media.

    Reply
    • Free Government Cell Phones says

      May 10, 2019 at 12:14 pm

      It’s not OUR employee, Williams. We are an independent informational website, NOT a free government cell phone company.

      Reply
  51. Tammy larace says

    May 10, 2019 at 3:08 am

    I have a assurance wireless phone ,the first one i got wouldn’t stay charged ,so i send it back for a replacement. .assurance sent mean another one ,this one was heavy and it still didn’t stay charged and the guy on the phone promised i wouldn’t have any issues with it ,i only can use it in dire emergencies ,so i was thinking on going back to safe link wireless which i did have years ago ,because assurance wireless does not have good phone…blank,thanks for listening

    Reply
    • Free Government Cell Phones says

      May 10, 2019 at 7:17 am

      Happy to listen, Tammy. We’d recommend that you take a look at ALL the companies and plans available in your state BEFORE you decide to go back to Safelink. Who knows — you might find another plan that fits your needs even better. Here’s where you can find that list:

      https://www.freegovernmentcellphones.net/states

      Reply
  52. Laura says

    May 3, 2019 at 7:48 am

    Thank you for this very helpful website.

    I am inquiring on behalf of my brother who lives in Connecticut. Due to his disability, he has great difficulty using a SmartPhone or any type of touch-screen device, which is all his current provider (Assurance) will provide. Do you know if it is possible with Safelink for him to either get from them a free “flip phone” or at least allow him to buy his own flip phone and still get the free minutes?

    Thank you.

    Reply
    • Free Government Cell Phones says

      May 3, 2019 at 8:24 am

      We doubt if any of the free government cell phone service providers still offer old-fashioned flip phones. However, you can check to see which companies offer “Bring Your Own Phone” programs and then purchase a flip phone from a phone retailer to use as your free government cell phone. One warning: Make sure the phone you purchase is compatible with whichever service provider you select.

      Reply
  53. Alan W says

    May 2, 2019 at 7:02 am

    I am disabled and have had a safelink phone since 2012,In 2019 they asked me to show proof ,In which i did thru e-mails and thru internet.Showed them proof then they cut off my phone,1st of all i think its a disgrace to hire illegal workers who cannot speak english,Knowing ive had my identity stolen by illegals yet our gov hires these illegals who ask you for your SSN???? Then they dont know at all what they are doing,I QUALIFY!,I get SSI and Medicaid yet they cancel my service,I need my phone in case of Emergency.I dont know if they are trying to make Donald Trump look bad or ????? Is it because im white????? I will file with the BBB ,Att General /Federal Trade Commission ETC! This is BULL!!! Im definitely not a fraud yet they claim too much fraud! WTF?Ive got a feeling lawsuits are building day by day for DISCRIMINATION!

    Reply
    • Free Government Cell Phones says

      May 2, 2019 at 4:04 pm

      You’re probably attributing bad results to nefarious reasons rather than incompetence, which is what we would attribute it to. But if you want to follow through with those complaints, here’s an article that tells you the most effective ways to make them:

      https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service

      Reply
  54. Tommy Pietzsch says

    May 1, 2019 at 7:50 pm

    I had a lhone through assurance wireless and got it wet and i had no way of telling them. I tried to register for a new one but they wont send it because they say that i have one. Any suggestions?

    Reply
    • Free Government Cell Phones says

      May 2, 2019 at 4:09 pm

      That’s kind of a nutty response from customer service, Tommy, because they issue replacement phones all the time. Call in again and try once more. It’s doubtful that they’ll issue you a free replacement phone, but they will undoubtedly offer you one for a reasonably small fee.

      Reply
  55. Sandra leaver says

    April 30, 2019 at 1:06 pm

    My phone is not working. I have had it for a number of years. I requested a replacement about 2weeks ago but have not been answered. Could you please email as to when I can expect a phone. I am 82 years old and have had some health problems. I live alone and the phone is my lifeline.thanks
    Sandra Leaver

    Reply
    • Free Government Cell Phones says

      April 30, 2019 at 8:47 pm

      We are not your service provider, Sandra. However, we provide the contact info you need in the article above. Use it to contact Safelink’s customer service team.

      Reply
  56. Karen says

    April 23, 2019 at 6:42 pm

    Thank you for the wealth of information provided here. I was able to resolve all of my issues with my dead government phone, including choosing and switching to a different carrier, with the information and toll free number supplied on your site. You are very much appreciated. Karen 🙂

    Reply
    • Free Government Cell Phones says

      April 24, 2019 at 5:34 am

      Thanks, Karen. It’s always nice to hear from readers who appreciate all the hard work that goes into this website on a daily basis.

      Reply
  57. Terry G. Watkins says

    April 12, 2019 at 6:25 am

    Hello to All, I’m Terry G. Watkins’s. I live in Clarkston, Michigan, 48346. Because it is my own reasion I have lost my phone (not using it as much as I should), I was asking for your help to get be back. I had a head injury and there are time’s I don’t do thing right. I could go on and on but all I’m asking is why can I not have my phone back to working? If not, would you please let me know so I’m sure I won’t let that happen again. If not I understand. I just need to know. Thank You, Terry G. Watkins

    Reply
    • Free Government Cell Phones says

      April 12, 2019 at 2:45 pm

      We’re not Safelink, so we can’t answer your question with any sort of detail, Terry. You need to contact that company’s customer service team.

      Reply
  58. April M Detwiler says

    April 3, 2019 at 1:28 pm

    Phone will not hold a charge.. lucky if a full
    charge last an hour. Need a new battery, but it isn’t removable . Think I need a replacement phone .

    Reply
    • Free Government Cell Phones says

      April 3, 2019 at 1:33 pm

      Call 6-1-1 on your free government cell phone to be connected to your service provider’s customer service team. They can explain their own particular processes.

      Reply
  59. Matt says

    April 2, 2019 at 8:53 pm

    When I’m applying for BYOP theough safelink it told me to text BYOP to 611611 and then gave me this message… (Txt a number below to pick a company: 1=Straight Talk 2=Simple Mobile 3=Net10 4=Walmart Family Mobile 5=Go Smart Mobile 6=TracFone 7=Total Wireless 8=Telcel)
    I don’t kniw the differwnxe between each company and dont know which one i should choose… With the 1000 minutes.. 1.5 gb data and unlimited text, It will be the same with any company i choose correct? I tried researching some of the companies but i dont know what information i am looking for other than coverage statistics maybe? Idk do you have any input on the situation?

    Reply
    • Free Government Cell Phones says

      April 3, 2019 at 5:33 am

      It appears that they are giving you companies that are alternatives to the free government cell phone plan. So we don’t understand it, either, unless they are rejecting your application.

      It’s impossible for us to recommend one other another because there are so many variables.

      Sorry that we’re unable to give you any real advice in this situation.

      Reply
    • Travis says

      April 4, 2019 at 7:11 pm

      You should text number 6 back, because Safelink is just Tracfone.

      Reply
    • Bill says

      July 2, 2019 at 6:35 pm

      All of the companies listed in the text message you received are Tracfone subsidiaries, as is SafeLink. You said you are trying to sign up for SafeLink’s BYOP (Bring Your Own Phone) service. The text message you received doesn’t explain it very well, but I think they are either:

      1 – Asking you with which of those companies you wish to BYOP.
      …or:
      2 – Asking you with which of those companies the phone you wish to use (with SafeLink) was originally branded.

      I suggest that you call SafeLink to ask about this.

      Reply
  60. Liliana Asli says

    April 1, 2019 at 11:37 am

    I need a free cellphone for myself to use different aps so I can train my brain to be alerted all the times. How soon can I get a free android phone from you.

    Thank you

    Reply
    • Free Government Cell Phones says

      April 1, 2019 at 5:43 pm

      You can wait forever without getting a phone from us because we are NOT a free government cell phone company. This is an independent informational website.

      Reply
  61. Glenda Backman says

    March 21, 2019 at 5:46 am

    Do you offer phones that are usable by a blind person?

    Reply
    • Free Government Cell Phones says

      March 21, 2019 at 8:08 am

      “We” don’t offer any phones. This is an independent informational website, NOT a free government cell phone company website. But we just happen to have an article that will give you all the info you need:

      https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired

      Reply
  62. Janet Delk says

    March 20, 2019 at 10:20 pm

    I am on SSI and have Medicaid and getting food stamps, it would be easier for me to have a government program cell phone and can’t afford to buy a cell phone.

    Reply
    • Free Government Cell Phones says

      March 21, 2019 at 3:23 am

      Sounds like you qualify, Janet, so we agree that you should enroll. Here’s where you can find a list of all the service providers offering plans in your state. Check them all out to find the plan that fits your needs best:

      https://www.freegovernmentcellphones.net/states

      Reply
  63. Garry Russell says

    March 19, 2019 at 12:36 pm

    i have call 3 times!!!i i do not know how to get a free phone

    Reply
    • Free Government Cell Phones says

      March 21, 2019 at 3:22 am

      Who did you call, Garry? Have you attempted to enroll online?

      Reply
  64. Allan Griffith says

    February 28, 2019 at 9:06 am

    I would like to use my own phone

    Reply
    • Free Government Cell Phones says

      February 28, 2019 at 10:29 am

      Check Safelink’s website for more information about its BYOP (Bring Your Own Phone) program. If your phone is compatible with Safelink’s national cell network, it should be doable.

      Reply
  65. Richard W. Mills III says

    February 27, 2019 at 11:21 am

    I am unemployed due to medical conditions and currently are on (SNAP) food stamp assistance. I have a Social
    Security hearing pending. I have A iPhone but I don’t have any provider and can’t use it because I have no income. I need a phone to contact my Doctors, My Lawyers, Social Security and foe emergencies and family. Please can you help me. If its not possible to activate my iPhone for this service please send me if you can a phone that I can use.

    Thank you,
    Rick

    Reply
    • Free Government Cell Phones says

      February 27, 2019 at 4:45 pm

      If Safelink is the company you want to sign up with, you need to contact its customer service team in order to enroll, Richard. We provide the contact info on this page. Good luck.

      Reply
  66. PC says

    February 26, 2019 at 10:30 am

    I have a 39 year old daughter who we have helped on and off for a number of years. She has mental health issues and is at a point where she no longer works and is paralyzed with fears and anxieties. She doesn’t seem to have the ability to follow thru and get the help she needs so that she has the basic needs. Is soon to lose her apartment that the VA has helped provide for several 6 month time frames but they will not be able to help again so she is soon to be homeless. Need to find out how to get her a free phone plan. We bought her a Samsung at Walmart several months ago, but can no longer continue to pay her plan. Can you help me to do all I can to get some answers to direct her. Thank you. PC

    Reply
    • Free Government Cell Phones says

      February 26, 2019 at 11:10 am

      Sorry to hear about your daughter’s problems, PC. All the information you need is right here on this website. It’s dedicated to the subject of free government cell phones. Just click on our name at the top of this page to be taken to our home page, where everything you need is clearly laid out.

      Reply
  67. Yvonne Allen says

    February 25, 2019 at 3:53 pm

    How do I find out if SafeLink has service in my area

    Reply
    • Free Government Cell Phones says

      February 25, 2019 at 11:17 pm

      You call Safelink customer service and give them your home address.

      Reply
  68. Nancy watson says

    February 22, 2019 at 10:27 am

    How do I get the sim card for my phone? I would like to get service. I recently had entouh but lost my phone and they dont do replacement phone. I got one, now I just need to get minutes on it.

    Reply
    • Free Government Cell Phones says

      February 22, 2019 at 3:45 pm

      Before you do anything else, you need to speak to Safelink’s customer service team to make sure that the make and model of your phone is compatible with Safelink’s network.

      Reply
  69. Isabella York says

    February 11, 2019 at 5:58 pm

    I need something i know how to operate.

    Reply
    • Free Government Cell Phones says

      February 11, 2019 at 11:27 pm

      Unfortunately, you do not get to request a particular make and model of phoned, Isabella. You get the phone they send out at random from those they have on hand. One option might be the Bring Your Own Phone program. You can purchase and use any phone that’s compatible with your service provider’s network and it will work. However, you need to confirm with customer service that your make and model is truly compatible BEFORE you purchase it.

      Reply
  70. Wanda Carlock says

    February 7, 2019 at 1:19 pm

    how soon could I get phone,i am bedridden and need a phone despertly.

    Reply
    • Free Government Cell Phones says

      February 7, 2019 at 3:40 pm

      Good question, Wanda. Most companies say delivery will take two weeks, but our readers tell us it often takes three or four weeks or even longer. But the sooner you enroll, the sooner you’ll get your free government cell phone.

      Reply
  71. Cynthia says

    January 27, 2019 at 6:41 pm

    Can I switch from Assurance Wireless free phone to SafeLink or another phone ? Assurance is “Terrible” had 5 phones in less than 2 months! Works every other day if lucky. Thanks

    Reply
    • Free Government Cell Phones says

      January 27, 2019 at 7:48 pm

      Yes, you can switch at any time as long as you’ve had service with the same company for at least 60 days. Here’s an article that tells you exactly how to do it:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
    • Em says

      January 31, 2019 at 3:23 pm

      Yes, just switched from a reliable flip phone of four years to some unknown name piece of junk android that gets extremely hot right away and is always freezing up. Assurance Wireless has turned out to be deceptive, shady and extemely worthless and untrustworthy.

      Reply
    • Susan says

      November 22, 2019 at 9:21 pm

      I have tried for quite some time now to get my son a gvt wireless phone. I applied through Safelink and ended up very disgruntled. I have filed 5 applications and when I called to follow up I’d get transferred, told there was no application on file or my application was in verification process. When I called the verification center they said there was no application. Decided to take my business to Assurance.

      Reply
  72. Katherine Spalding says

    January 23, 2019 at 12:29 pm

    Hello I am inquiring about the cell phone assistance in Tennessee. If you could give me some insight into this program I would greatly appreciate it. Thank you for your time,
    Katherine Spalding

    Reply
    • Free Government Cell Phones says

      January 23, 2019 at 3:36 pm

      You can find all the info on every company offering free government cell phones in Tennessee at this link:

      https://www.freegovernmentcellphones.net/states

      Reply
  73. Michael says

    January 21, 2019 at 2:42 pm

    I have an old flip phone, and it is hard for me to text anymore. Can my few pics be transferred to a smart phone even if I have to buy one. Can’t believe they have not upgraded that old phone. Well I guess I can’t bitch, it’s free, and only use it for emergencies. Soon to be 66, so maybe I don’t need one anyway! lol

    Reply
    • Free Government Cell Phones says

      January 21, 2019 at 5:35 pm

      If you were to switch to a different free government cell phone, your new service provider would give you a free smartphone, which would be a huge upgrade for you. But before you do that, it seems like it would be a good idea to speak to your current provider’s customer service team. You’ve been a long-time customer and if you’re very lucky, they may offer you an upgrade for free.

      Reply
      • Em says

        January 31, 2019 at 3:19 pm

        Its not free, they make you pay a huge shipping fee and send you a mediocre phone that gets very hot right away and constantly freezes up. Assurance wireless is bad and leaves out providing important information, dismisses your questions and hangs up the phone on you. Its also okay and fraudulent for them to be recording and monitoring their conversations with you, but not okay for you to record (which they’re already doing too) and then catch them constantly lying and leaving out that information. They tell you one thing and do another.

        Reply
        • Free Government Cell Phones says

          January 31, 2019 at 5:16 pm

          More than 40,000 people have left comments on this website, but you are the first person to ever claim that a free government cell phone company makes customers pay any shipping fees, much less huge shipping fees. If your assertion is true, we’re pretty sure other readers will be able to confirm. Readers?

          Reply
          • Lisa Umina says

            May 3, 2019 at 12:44 am

            Assurance wireless required a $5 shipping charge from me. I’m experiencing similar problems as others have mentioned. The android phone they provide simply does not function reliably ( or at all). The customer service representatives all play dumb, as if they aren’t hearing about the same problems from everyone. I’m on my third replacement. They all had the same problems. I gave up and just did a factory reset every few weeks until it crashed for good after 6 months. Their ONLY solution is to purchase a phone. The whole thing feels fraudulent because everyone would have to purchase a phone that should have been free! I’d like to hear from other Assurance wireless subscribers.

          • Free Government Cell Phones says

            May 3, 2019 at 12:48 am

            Thanks for your comment because you clarify something we hadn’t thought of in a very interesting way: It’s obvious that the customer service agents are playing dumb because, as you say, the phones suck and they obviously receive countless complaints about them day after day after day. Just look at our comments section and the same thing is true.

            It’s true that most companies charge for replacement phones and then send out phones that are equally unreliable.

            Your only real option here is to switch Lifeline companies. So here’’s an article that will tell you how to do it as painlessly as possible:

            https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

  74. Mary S. Scott says

    January 11, 2019 at 2:04 am

    I Filled out an App 3 Mounts Ago To Get a Free Safe Link Cell Phone About Two Or Three Mounts Ago And I Haven’t Gotten It Yet I Was Suppose To Receive In 6 to 8 Weeks But I Still Haven’t Gotten It Yet When I Sent The App Off I Did Send A Copy Of My Award Letter n My SSI # With It And a Letter From My Landlord Staten That I Live Alone At The Address I Put On The App So What’s Taken So Long For Me To Get It? I Need For Emergency’s Can You Send It Soon? I Get Unlimited Texting And Internet Wi Fir How Many GBs? Will It Have a Camera On It?

    Reply
    • Free Government Cell Phones says

      January 11, 2019 at 6:31 am

      Since we are not Safelink, we cannot tell you why it’s taking so long. But if one company won’t offer you a free government cell phone, try enrolling with a different company. You can find a complete list of the companies offering plans in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply
  75. Bruce Griffin says

    January 7, 2019 at 7:59 pm

    I no longer qualify for service through Safelink because I cancelled my food stamps. How do I now use my Safelink phone with Tracfone minutes? I want to keep using this phone and my current phone number for work.

    Reply
    • Free Government Cell Phones says

      January 9, 2019 at 7:16 pm

      Contact Safelink customer service. The two companies have the same owner and it should be a simple process.

      Reply
  76. S.Lopez says

    January 1, 2019 at 12:44 am

    Happy New Year!!!
    I have a comment for the employees who read and respond to the questions posted on this site. After reading through the about 25 questions posted here, I would like to say GOD BLESS YOU GUYS!!!!!!!! It is actually unbelievable that rather than read the information posted on this site to assist people, most apparently don’t read!!! I understand that there are a lot of people who may not understand thoroughly but wow…..KEEP UP THE GOOD WORK AND THANK YOU!

    Reply
    • Free Government Cell Phones says

      January 2, 2019 at 2:47 pm

      Nice way to begin the new year, S. Thanks.

      Reply
  77. Joe giovengo says

    December 28, 2018 at 5:17 pm

    I currently have qlink. The phone is terrible. Shutdown a lot and overheats. I want to change my carrier. How can I do this. I have the free government phone

    Reply
    • Free Government Cell Phones says

      December 29, 2018 at 7:00 am

      It’s simple. Here’s an article that tells you how:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  78. Janedoe says

    December 21, 2018 at 6:14 pm

    Safe link is so not a good company.I’ve been with them for almost 3 years,my screen went out so I called for some type of replacement phone and they told me they didn’t give replacement phone yet my sister has one she received a few days ago.

    Reply
  79. Samantha Hartwig. gSa says

    December 19, 2018 at 7:43 am

    I need a phone. I’m disabled.

    Reply
    • Free Government Cell Phones says

      December 19, 2018 at 4:06 pm

      Check out all the companies and plans available in your state and apply with the one that fits your needs best. Then enroll with that company online or by phone.

      Reply
  80. Kathy Ridgeway says

    December 17, 2018 at 7:56 am

    Is recertifying the same as enrolling all over again???…

    Reply
    • Free Government Cell Phones says

      December 17, 2018 at 8:39 am

      No, you just need to tell them that you are still eligible. You may be required to show documentation proving that you have a home address or that you still participate in one of the qualifying Federal programs but it should be that simple.

      Reply
  81. SJ Alford says

    December 14, 2018 at 10:44 pm

    I need a flip phone because I am very hearing impaired. A smart phone will not work for me. Can I continue to use my Samsung u360?

    Reply
    • Free Government Cell Phones says

      December 15, 2018 at 6:29 am

      Not all cell phones are compatible with all cell phone networks, SJ. So you should contact your service provider’s customer service and/or tech support team to find out the answer to your question.

      Reply
  82. Debra says

    December 10, 2018 at 11:37 pm

    Obviously I’m not the smartest star in the world, but you need to dum it down for some of us. I clicked on how to get a phone, with no explanation at all.

    Reply
    • Free Government Cell Phones says

      December 11, 2018 at 6:28 am

      Really, Debra? Our “How to get one” page breaks it down into three simple steps. We don’t know how to make it any clearer.

      Reply
      • Sue says

        February 14, 2019 at 8:06 pm

        FGCP-why do you have to be so condescending to some of these folks?! Not everyone understands how this system works and it is a lot of info for oldler, non techies to absorb.

        Please show some patience with these people…kindness means a lot.

        Reply
        • Free Government Cell Phones says

          February 15, 2019 at 6:36 am

          We think we show incredible patience and explain the same things over and over and over again. Is it too much to expect people to read the information provided before they leave a comment asking how to do exactly what was described in the article above their comments?

          Reply
          • Karen says

            April 26, 2019 at 11:15 pm

            You are doing a wonderful job, and helping so many underprivileged people.

          • Free Government Cell Phones says

            April 27, 2019 at 7:22 am

            Thanks. It’s nice to be appreciated.

        • BRIAN says

          February 22, 2019 at 10:07 pm

          Lots ‘a stoopid people out there. Look at who they voted President

          Reply
          • Carl says

            August 10, 2019 at 9:37 pm

            lol Yeah here you are looking for free gimmies. Let me guess you like Bernie?

  83. Norma I castro says

    November 28, 2018 at 1:15 pm

    How do I upgraded

    Reply
    • Free Government Cell Phones says

      November 28, 2018 at 9:43 pm

      Check the Safelink website, Norma. It provides info on upgrading plans and upgrading phones.

      Reply
  84. Syed I Hossain says

    November 13, 2018 at 11:23 am

    I am in need of a govt. cell phone

    Reply
    • Free Government Cell Phones says

      November 13, 2018 at 2:49 pm

      Then you need to apply for a free government cell phone.

      Reply
      • Debra says

        December 13, 2018 at 10:21 am

        How do I upgrade my application?

        Reply
        • Free Government Cell Phones says

          December 13, 2018 at 12:39 pm

          Not quite sure what that means, Debra. Can you explain?

          Reply
  85. WAI says

    November 6, 2018 at 12:01 pm

    I’ve been hitting a wall with the provider Safelink Wireless. They disconnected my service, and when I reapplied they declined. I asked what reason, and they said that the SNAP card I sent is not in their catalog. It’s obvious they don’t know what a SNAP card is, but I can’t get a US person to identify with me. How do I report these guys for fraud. I think they are doing this intentionally and pocket the government funding.

    Reply
    • Free Government Cell Phones says

      November 6, 2018 at 5:11 pm

      We’re not sure you’re dealing with fraud as much as incompetence, WAI. We’d suggest that you take this rejection as an opportunity to switch to a different service provider. Here’s where you can find all those providers in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  86. Kimberly Gassaway says

    November 6, 2018 at 3:48 am

    How will o know the phone will work @ my house? Last free state phone I received didn’t work @ my home so I would need 2 drive almost 30miles in order 2 use it.

    Reply
    • Free Government Cell Phones says

      November 10, 2018 at 9:25 am

      Ask your neighbors which cell phone company they use and if they get good signal. Then find a free government cell phone company that uses the same cell network. Here’s where you can find out which cell networks each free government cell phone company uses:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

      Reply
  87. Michael Hamby says

    October 29, 2018 at 9:17 am

    Or someone there please contact me at 302-593-****. I have been trying for 11 months to verify my phone and now they tell me I have to reapply and I’ve done that several times all together I have sent paperwork over a dozen times would somebody please contact me and help me get my phone back online. I am disabled live alone that is the only phone that I can use have to you and have had to do without for close to 11 months now again my phone number is 302-593-****. it is a borrowed phone please do not send advertisement or anything to that phone thank you very much Michael L Hamby

    Reply
    • Free Government Cell Phones says

      October 29, 2018 at 2:46 pm

      We can’t send you anything, Michael, because we are not a free government cell phone service provider. This is an independent informational website. You need to contact the service provider directly.

      Reply
      • Donna G says

        December 10, 2018 at 11:40 pm

        Thanks you child molesters in helping people, another rich people helping others, a straight SCAM.

        Reply
        • Free Government Cell Phones says

          December 11, 2018 at 6:29 am

          How’s the weather there in CrazyVille today, Donna?

          Reply
        • Auggie says

          September 10, 2019 at 6:02 am

          Lol. what is wrong with you??? Donna-
          Seek counselling, please! You are not thinking in a reasonable manner, at all.
          I hope you get some help to deal with these things you imagine.

          Reply
  88. Ann says

    October 24, 2018 at 8:08 am

    Am I able to keep my phone number that I already have if I receive one of these phones?

    Reply
    • Free Government Cell Phones says

      October 24, 2018 at 8:40 am

      Yes, but you need to tell the customer service agent that “I want to port over my current phone number.”

      Reply
  89. Leon Stewart says

    October 17, 2018 at 1:35 pm

    How do I find out what type of free smartphone I’ll get prior to enrolling? Ie, name, model, dimensions.

    Reply
    • Free Government Cell Phones says

      October 17, 2018 at 6:12 pm

      Impossible, Leon. Each company offers a number of different makes and models of cell phones, and they are handed out randomly.

      Reply
  90. Billie says

    October 15, 2018 at 12:53 pm

    I can’t find the enrollment form been looking for hours

    Reply
    • Free Government Cell Phones says

      October 16, 2018 at 8:47 am

      Can cannot offer enrollment forms because this is an independent informational website that’s NOT affiliated with any of the free government cell phone companies. You must visit the website of the company of your choice in order to enroll.

      Reply
  91. Tomas R Mireles says

    October 8, 2018 at 10:56 pm

    Lost my phone.

    Reply
    • Free Government Cell Phones says

      October 9, 2018 at 8:56 am

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  92. Tracie says

    October 3, 2018 at 3:17 pm

    If you are already a tracfone customer can you transfer your phone and keep your same
    number to safelink?

    Reply
    • Free Government Cell Phones says

      October 4, 2018 at 7:01 am

      Yes.

      https://www.freegovernmentcellphones.net/faq/can-i-keep-my-current-phone-number-when-i-enroll-transfer-in-the-lifeline-program

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  93. Hank in Tennessee says

    September 28, 2018 at 7:42 pm

    Finally had it with Safelink. Problem started 4 weeks ago when my phone disconnected during a call. Checked my minutes and it said zero. I know for a fact I did NOT use all of my free minutes during the month. I even looked back at previous call history for proof. Having no funds in the bank (I sometimes buy the $10 load up cards for Safelink directly from their website if I run out of 350 minutes) I had to run to CVS and use cash. The only Safelink cards sold there are the $15 cards for unlimited 30 day plan. I bought and activated the card. The last day of the plan was yesterday September 27. Now today, my Lifeline minutes have kicked in, 350 minutes, unlimited texts, And it says over 3 GB data. However, since I woke up this morning the data does not work. Spent almost my entire 350 minutes today talking to idiotic foreigners who just read the same script and protocols telling me to do the same thing over and over. Have you tried turning your mobile data on/off? YES Have you tried rebooting phone? YES. Have you tried removing battery? BATTERY DOES NOT COME OUT OF THIS PHONE. Have you tried calling *22890? YES. We need you to call from a different phone: DID THAT ALREADY. DID NOT SOLVE PROBLEM. NOT BORROWING MY NEIGHBORS PHONE AGAIN!! Asked them if there was someone I could speak to because I am sure it is NOT a coincidence that my data is not working the same day my previous plan stopped. No one seems to get that in their pea sized brain!! “Oh sir but we assure you it is not a problem, you see your data is there it says you have over 3 gigabytes”. SERIOUSLY? I KNOW THIS ALREADY. You would think maybe they would look beyond this and maybe find that something happened when my plan ended today?! I have to have a phone with data to report the jobs I do. Without data I will lose my jobs. I’m done with Stupidlink. Talking to these morons is like banging my head against a brick wall.

    Reply
    • Hank in Tennessee says

      November 22, 2018 at 6:07 pm

      UPDATE: I had an idea..I bought another Unlimited Minutes/ Unlimited Texts/ 1 GB DATA card for $15 + tax. This is the same card that once it ran out, my data problems began. Guess what? Now I have data again. So it took buying a $15 card to fix it. Which means from now on if I want data I will have to pay! I don’t know if this is some kinda glitch or if Safelink is doing this on purpose to get money from their Lifeline customers. So with that I will say BEWARE to anyone who’s phone runs out of minutes. DO NOT buy the $15 unlimited card or you will be stuck with it if you want to use your data!! The smaller $10 cards I did not have any problems with, though.

      Reply
    • Very dissatisfied says

      January 31, 2019 at 10:24 pm

      Safelink wireless is the absolute Worst of all of the lifeline providers! Sounds like youve went through alot of wjat i did only mine went on for 2entire years! Never being able to get the problems resolved was way too stressful for me! I decided to call on my local community,my sign read “Can you hear me now? Have Safelink Wireless?
      join us this Friday at 6pm & Saturday at 2pm for a consumer discussion Right Here (because I certainly cannot CALL you)”
      The response was overwhelming
      & led to standing room only. I was shocked at the turn out especially considering I live in a smaller town. Although the issues were uniquely its own, by days end we all agreed 99% of the problems/issues lie soley with Safelink wireless’ CUSTOMER SERVICE AGENTS/REPRESENTATIVES & 1% cheap cellular phone quality!!
      99%!! Thats when we decided to contact the b.b.b & we began writing reviews to try & help others with our experiences having dealt with thw extreme stress of simply trying to use a service that President Obama made available low income citizens in which each attending consumer Qualified for but months & years later STILL cannot successfully use this service for longer than a few minths until a problem arises & we’re forced to call customer service/support which more times than not results in the service being completely Cancelled by a ticked off Safelink Wireless CUSTOMER SERVICE AGENT. There IS NO ladder to the ones in charge that you can seek help with because when you ask for them the agent transfers you to a coworker 3 seats over or so im told. There is ABSOLUTELY NO WAY to file a complaint about poor Customer Service or an obnoxious agent. So dont atempt it or you may end up with SERVICE CANCELLED without warning nor reason & we All know how many months it takes to reapply. I wrote a review of safelink on this site too but funny, its mot on here!! my opinion the words No Customer Service or supoort would be no different as well as save the government tons of money for paying these people for a job in which they do not / can not perform. Woohoo this was a stress relief for me 🙂

      Reply
  94. Danny says

    September 25, 2018 at 8:21 am

    Does Safelinkstill offer only 350 free calling minutes? Checking because other providers offer 500 minutes and 1G of data

    Reply
    • Free Government Cell Phones says

      September 25, 2018 at 8:57 am

      Please see the very top of the page for the minutes. In California, they give a free Android phone, unlimited minutes & texting, 500 MB data; in other states you give a free phone, 350 minutes and unlimited texts and 500 MB data.

      Reply
  95. Audrea Laney says

    September 20, 2018 at 11:22 am

    I need a replacement sim card for a HTC 10 evo

    Reply
    • Free Government Cell Phones says

      September 20, 2018 at 2:35 pm

      We’re not Safelink, Audrea. This is an independent informational website, NOT a free government cell phone cell phone company. In other words, we can’t help you, but your service provider can.

      Reply
  96. Melissa Reid says

    September 17, 2018 at 5:39 am

    What the best phone to get in TN,For SafeLink Sim card They sent me an At&t sim card but I have Verizon so help

    Reply
    • Free Government Cell Phones says

      September 17, 2018 at 1:06 pm

      You need to speak to your service provider’s customer service team, Melissa.

      Reply
  97. Zbyszek says

    September 12, 2018 at 8:18 pm

    From time to time my phone gets disconnected. No calls in, o outs, no texting. How do I find out when it will get restarted?

    Reply
    • Free Government Cell Phones says

      September 21, 2018 at 8:19 pm

      Contact customer service by calling 6-1-1 on your free government cell phone. Or by calling the phone number shown in the article above.

      Reply
  98. vivian says

    September 4, 2018 at 7:50 am

    how do i get a free smart phone

    Reply
    • Free Government Cell Phones says

      September 4, 2018 at 8:00 am

      Seriously, Vivian? How about if you take a few minutes to click around this website, because it tells you everything you need to know.

      Reply
  99. mary god says

    September 2, 2018 at 7:43 am

    my phone is not working well can I tranfer to an old Tracfone

    Reply
    • Free Government Cell Phones says

      September 2, 2018 at 8:33 am

      Probably, but you need to check with Safelink customer service to make sure the make and model are still compatible.

      Reply
  100. rebecca weir says

    August 28, 2018 at 10:46 am

    I am trying to find out how i put safelink minutes on my new phone .i need my enrollment id too.

    Reply
    • Free Government Cell Phones says

      August 28, 2018 at 10:52 am

      Call 6-1-1 on your free government cell phone to connect to customer service. They should be able to help you out.

      Reply
  101. Michael Keenan says

    August 24, 2018 at 11:10 am

    What happens when I run out of minutes?

    Reply
    • Free Government Cell Phones says

      August 24, 2018 at 11:20 am

      Two choices: You can either stop using the phone for the rest of the month, or you can purchase additional minutes.

      Reply
    • Giong Nguyen says

      September 9, 2018 at 5:51 pm

      My phone 856 246 **** has validated for 257 days to use but I have only 7 minutes to call. What should I recover my monthly minutes. I am in life-line program. Thank you

      Reply
      • Free Government Cell Phones says

        September 9, 2018 at 6:23 pm

        We’re not quite sure what your problem is, Giong, but you should contact Safelink customer service. You can do that by calling 6-1-1 on your free government cell phone, but you would exhaust your few remaining minutes before you got your problem resolved. Try visiting the Safelink website to see if you can solve your problem online. If not, see if you can borrow a friend’s phone to contact customer service.

        Reply
  102. Pang says

    August 21, 2018 at 1:02 am

    For California, is Safelink the only company to offer a GSM sim for bring your own phone?
    Are there any other companies that offer gsm SIM?
    How does safelink voice and data quality compare to the other companies?

    Also, Safelink offers 2gb a month data for California, not 500mb, or am I getting it wrong?

    Reply
    • Free Government Cell Phones says

      August 21, 2018 at 3:10 am

      The answers to all your questions are pretty much the same, Pang: It depends on what part of the state you live in.

      But here’s an article that tells you more about which companies use each national cell network:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

      Reply
  103. Amy DiCamillo says

    August 20, 2018 at 9:56 am

    Need customer service to call this number 203 502-**** and help me Re activate my phone. I did not use my phone and it was shut off, but cannot activate per message I receive on my phone for weeks now. Customer service needs to call me.

    Reply
    • Free Government Cell Phones says

      August 20, 2018 at 10:46 am

      Sorry, Amy, but this is an independent informational website. We can’t deactivate your phone. You need to contact your service provider’s customer service team.

      Reply
  104. Stacy D. says

    August 16, 2018 at 10:08 am

    Why does the government permit such dreadful service from its Lifeline providers? Even this site had difficulty getting an answer from Safelink and I have wasted countless hours trying to restore service that was term terminated in error by the company. I assume the insurance is paying for this service, why does it have to be so inferior (at least in the area of virtually non-existant customer service) to that of other more established cell phone service providers?

    Reply
    • Free Government Cell Phones says

      August 16, 2018 at 11:34 am

      Our readers probably agree with your assessment by a score of about 999 to 1, Stacy. One correction though. It’s not paid for with insurance. Every paid phone bill in America has a line-item called “Universal Service Plan” which adds a few cents to a few dollars per month to everyone’s bill. It is paid for with all those pennies and dollars.

      Reply
  105. Brittney Hodges says

    August 15, 2018 at 2:59 pm

    How do I order a new phone from safelink wireless when my doesn’t work anymore

    Reply
    • Free Government Cell Phones says

      August 15, 2018 at 5:20 pm

      Contact the company’s customer service team, Brittney.

      Reply
  106. Elaine Garfield says

    August 10, 2018 at 9:41 am

    Safe Link is just awful. Their customer service has always been bad but I ma at my wits end with them now. I sent back the paper work they sent me in in plenty of time to re-certify. Next thing I was told is that the account was cancelled. I have tried for over 6 weeks to deal with them and every time it goes bad. One rep reapplied and still I am told the account is cancelled. I called again this morning and, rather that wait on hold, I gave them my number, as requested by them and was I would get a call back in 15 to 22 minutes. It is now 1 hour and 15 minutes later and no callback. This company is the absolute worst and I am glad to be rid of them. They are making a lot of money for such terrible service and they are taking advantage of people like me who are cash strapped and cannot afford to just get a phone. It is hard enough to survive without dealing with a company who has no respect for you.

    Reply
  107. J.Striebel says

    August 9, 2018 at 4:17 pm

    Very stright forward and informational great job

    Reply
  108. David says

    July 25, 2018 at 10:17 pm

    Do any of the programs in New York offer a smart watch?

    Reply
    • Free Government Cell Phones says

      July 26, 2018 at 1:46 am

      Sorry, but none of the programs in any state offer smart watches.

      Reply
  109. marvin dodson says

    July 18, 2018 at 2:11 pm

    im looking to get a phone i just need information on a location to get it or how i go about getting one.

    Reply
    • Free Government Cell Phones says

      July 18, 2018 at 5:03 pm

      You can enroll by phone or online and they will send the phone to your home, Marvin.

      Reply
  110. Yidi Jiang says

    July 12, 2018 at 1:06 pm

    Yidi Jiang. Columbia. MD. 21045 USA. I want free cell.

    Reply
    • Free Government Cell Phones says

      July 12, 2018 at 4:12 pm

      You need to enroll with the company, Yidi. This is an independent informational website (and we provide the contact info in the heart of the article on this page).

      Reply
  111. lauri piper says

    July 7, 2018 at 5:48 am

    its very nice to help people out with things like phones for their every day life.

    Reply
  112. Brittney N Hodges says

    June 26, 2018 at 8:25 pm

    What do the phones look like?

    Reply
    • Free Government Cell Phones says

      June 27, 2018 at 1:31 pm

      Lots of different makes and models are available, Brittney. Check out a few of the service providers’ websites to see what they are currently offering.

      Reply
  113. Terry Witt says

    June 26, 2018 at 11:41 am

    It said to use my own device I don’t have a phone at all

    Reply
    • Free Government Cell Phones says

      June 28, 2018 at 11:01 am

      Contact customer service (contact info provided on this page) to clear up the confusion.

      Reply
  114. Frederick Davidson says

    June 14, 2018 at 12:49 pm

    When are these companies going to quit outsourcing all their customer service calls over seas? You can not understand a word they are saying!!!!!!!!!!!

    Reply
    • Free Government Cell Phones says

      June 14, 2018 at 2:31 pm

      C’mon, Frederick, it’s not just these companies. Damn near every company in every industry does the same thing.

      Reply
  115. amita d gandhi says

    May 29, 2018 at 5:36 pm

    last 15 days ago i enrolled my phone in altlanticicity library office.four &six business day you will get your home address in mailbox..still idont get my wife phone?

    Reply
    • Free Government Cell Phones says

      May 30, 2018 at 3:22 am

      Check the Safelink website, Amita. It has a function that allows you to “Check Your Status.”

      Reply
  116. Erica says

    May 29, 2018 at 11:51 am

    My husband was injured and is out of work because he needs surgery. He was our only income and now we are on SNAP. My question is: I have a small Lg smartphone that I can use and don’t need another one, I just need minutes. I just ran out this month because we can’t afford more minutes. Can I use it and could I possibly keep the number that is already assigned to it?
    Thanks

    Reply
    • Free Government Cell Phones says

      May 29, 2018 at 4:55 pm

      Theoretically, you can use the phone and keep the number. We’ll address each of those questions separately.

      Regarding the phone: You can use a phone that is compatible with your service provider’s national cell network. Here’s an article that will tell you more:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

      Contact your service provider’s customer service or tech support team to find out if the specific make and model of cell phone you have will be compatible with your service provider’s network.

      Regarding keeping your current phone number: Yes, again. You can keep the number. If the phone you own is compatible with your service provider’s cell network, they will tell you how to transfer it over.

      Reply
  117. Brenda says

    May 23, 2018 at 10:17 am

    I would like to sign up for this phone service, so I can apply for jobs. I have an iPhone which can take a SIM card. I do not currently have phone service, only email. The link to the website comes up to,a blank page when I try to contact it. Can you help?
    I am on MediCal and Snap.
    Thank you,
    Brenda

    Reply
    • Free Government Cell Phones says

      May 23, 2018 at 5:05 pm

      The link works for us, Brenda. Try it again.

      Reply
  118. john l rice says

    May 23, 2018 at 5:48 am

    i need sign up for a phone. i have proof i get medicaid.it wont let my info go thru

    Reply
    • Free Government Cell Phones says

      May 23, 2018 at 8:19 am

      Try calling Safelink customer service, John.

      Reply
      • Linda Saxon says

        June 11, 2018 at 1:26 am

        I have been with Safelink for at least 3 years now up until the 1st of June I did not receive my minutes. I can text all I want, but cannot call or receive calls. But I can call Safelimk I wish I could talk to a customer representative I get put on hold then after being on hold for up to 30 minutes I get cut off, Ileft them a text message about not receiving my minutes and have no response. My phone with them is my only means of communication and I desperately need my phone. I live by myself, in the country, I am retired medically disabled
        .Is there anyway I for your phone service or advise of a phone company that can help

        Reply
        • Free Government Cell Phones says

          June 11, 2018 at 4:23 am

          Have you attempted to speak to customer service via email?

          Reply
  119. emiliano ocasio says

    May 21, 2018 at 11:13 am

    need a new phone and tryin to redo my old but wont let me

    Reply
    • Free Government Cell Phones says

      May 21, 2018 at 8:56 pm

      Not sure what you mean by “tryin to redo my old.”

      Reply
  120. Steven Wakimoto says

    May 20, 2018 at 3:33 pm

    I need a free phone. I’m a medicaid and food stamp recipient. I’m disabled senior.

    Reply
    • Free Government Cell Phones says

      May 20, 2018 at 8:28 pm

      You can enroll with any of the free government cell phone companies offering plans in your state, Steven. Here’s where you can find them:

      https://www.freegovernmentcellphones.net/states

      Reply
  121. George says

    May 17, 2018 at 6:12 am

    We have had issues with this provider every month with their service not reloading the phone. We have spent hours each month with your customer service from India not understanding how to fix the problem. We have had it with your service and will be moving on.

    Reply
    • Free Government Cell Phones says

      May 17, 2018 at 6:19 am

      Sorry to hear about your problems, George, but this is an independent informational website that is NOT affiliated with any of the free government cell phone companies.

      Reply
  122. Roy Eugene Gilmore says

    May 16, 2018 at 8:22 am

    To whom iy may concern. My nane s Roy Eugene Gilmore I am a SSI reciver of phones. I recently lost My cell phone Number 856-353-****. I live in Camden NJ. I lost my last phone. I want it to be cut off and I want A replacement phone because somebody’s using my phone and my free minutes. It’s not fair. I receive SSI and I need my cell phone very very much. This will be my second time to receive a phone. Can a manager assist me with this? I hope I Receive A replacement phone. I don’t want somebody who stole my phone to use my minutes. I need them very bad. ********@gmail.com is my email. I have to use email because you know somebody’s got mine. Plaese send me a replacement phone. I dont want to change my provider. I just want a phone. Thank you. Roy Gilmore. I’m 61 years old and I live alone. please tell how to get a replacement ASAP. Thank you. Have a nice day.

    Reply
    • Free Government Cell Phones says

      May 18, 2018 at 3:33 am

      You need to contact your service provider’s customer service team directly, Roy. This is an independent informational website, NOT a Lifeline free government cell phone company.

      We assume you will be required to pay a small fee to get a second replacement phone. But who knows? Maybe you’ll get the friendliest customer service agent in the world and get another one for free.

      Reply
  123. daenna montoya says

    May 4, 2018 at 1:14 pm

    beentrying to re-certify my renewal but can not find where to do it…i did the 800 # but says i can not do it by touch phone…can anyone help me?

    Reply
    • Free Government Cell Phones says

      May 4, 2018 at 1:39 pm

      Have you tried the company’s website, Deanna?

      Reply
  124. Emily says

    April 14, 2018 at 8:25 am

    Just to give you an update, I called customer service and the lady said I’m not eligible because i cant prove I’m making less than the limit, yet, I’m making nothing! What about the unemployed who don’t get benefits?! This is b#&$&@ and they need to fix that. Anyway, thanks for helping 🙂

    Reply
    • Free Government Cell Phones says

      April 14, 2018 at 2:09 pm

      Wish we could have done more than give you scanty information.

      Reply
      • Emily says

        April 14, 2018 at 6:07 pm

        I wouldn’t call it scanty, you provide more than enough information on this website. If you listed it somewhere, I probably just didn’t see it. If not, you told me by calling it a black hole. I was just making sure I understood everything correctly. So, that being said, don’t think that I thought this information was insufficient. It is VERY helpful. So, thanks again, and I feel like I should say bye cause we’ve been talking through comments for so long 🙂 so, bye 🙂

        Reply
        • Free Government Cell Phones says

          April 15, 2018 at 12:56 am

          Just for clarification purposes, Emily, we were referring to the information from the USAC as scanty, not our response to you.

          Reply
          • Emily says

            April 15, 2018 at 2:48 pm

            Oh okay! That makes sense. Thanks for the clarification.

  125. Emily says

    April 13, 2018 at 9:29 pm

    Hello, I am writing because I recently enrolled to get a cell phone, I have been unemployed for over a year now and do not have proof of income for this reason. I do not get any other benefits. I received an email asking for income proof, and I replied to tell them but they sent me an email back right after saying arror message because I don’t have any attachments of proof. Can you please help me.

    Reply
    • Emily says

      April 13, 2018 at 9:31 pm

      replied to tell them *this* error* not arror

      Reply
      • Emily says

        April 13, 2018 at 11:00 pm

        After browsing through many previous comments for hours, because of your clever replies.. I have realized that my best bet is to probably contact safelink customer service. I’m sorry that you have to deal with morons assuming you are their service provider. But, at least you’re the one who replies to the idiots, rather than being one of them! 😉

        Reply
        • Free Government Cell Phones says

          April 13, 2018 at 11:49 pm

          You have officially been awarded “Comment of the Day,” Emily.

          Reply
    • Free Government Cell Phones says

      April 13, 2018 at 11:51 pm

      We wish we could, Emily, but you have unfortunately fallen into one of the black holes of the free government cell phone program. The USAC has told us that they are aware that it’s impossible to prove no income and that they are “working on a solution,” but the do not seem to have solved it.

      Reply
      • Emily says

        April 14, 2018 at 7:21 am

        Haha thanks 🙂 and did they say that they’ll still approve ones without income?

        Reply
        • Free Government Cell Phones says

          April 14, 2018 at 2:09 pm

          Nope. That’s why we called it a black hole.

          Reply
          • Tyler says

            September 10, 2018 at 1:44 pm

            Erimm you are hilarious.

  126. NN says

    April 7, 2018 at 9:58 pm

    – How can I figure out which company has better coverage in my state/area ? I am currently with Verizon.
    – Which company has an option to port my current phone number, and for how much?
    – How often do I have to re-certify for the free phone eligibility? I have Medicaid right now, but am not sure for how long.
    Thank you.

    Reply
    • Free Government Cell Phones says

      April 8, 2018 at 4:34 am

      There’s really not a scientific way to figure out who has the best coverage in your area. The only thing you can do is ask neighbors which company they are with and who has the best signal strength and then enroll with a Lifeline company that uses the cell network of the company that gets the best reviews from those neighbors.

      Yes, you can always keep your current phone number. No charge. Just make sure that when you enroll you tell the customer service agent that “I want to port over my current phone number.” Say it at the beginning of the call, repeat it several times during the call, and at the end of the call confirm that it has been done. (We just have very little confidence in most of the customer service agents, hence the repetition.)

      You need to recertify annually.

      Reply
  127. mary lee says

    March 22, 2018 at 10:31 am

    Can I have life line discount fees on my land line AND government free cell phone?

    Reply
    • Free Government Cell Phones says

      March 22, 2018 at 2:38 pm

      Nope. Sorry, Mary Lee, but only one Lifeline discount is permitted per household.

      Reply
  128. Theresa maldonado says

    March 12, 2018 at 11:41 pm

    I don’t know who my carrier is for this phone ? Wat do I do ?

    Reply
    • Free Government Cell Phones says

      March 13, 2018 at 7:25 am

      Call 6-1-1 on your free government cell phone and the call will be answered by your service provider’s customer service team.

      Reply
  129. Jesse says

    March 9, 2018 at 12:00 pm

    How do I get my phone reactivated since I haven’t used it in a month?

    Reply
    • Free Government Cell Phones says

      March 9, 2018 at 3:52 pm

      You’ll need to contact customer service and ask if it can be reactivated. Be prepared, because they may say you’re out of luck.

      Reply
  130. James Stratton says

    February 21, 2018 at 4:40 pm

    Why isn’t there a way to get a replacement phone when the original phone was stolen and You have No way of Identifying Your Enrollment number or phone number ? from Safelink wireless ?

    Reply
    • Free Government Cell Phones says

      February 21, 2018 at 5:00 pm

      If you contact Safelink customer service, they should be able to identify you based on name, address, etc.

      Reply
    • Ms. C says

      February 25, 2018 at 6:06 pm

      Safelink has a way to get into your account without knowing your enrollment number. Once in, copy down your number.

      Reply
  131. Deanna Boldin says

    February 21, 2018 at 11:53 am

    I had a Safelink phone once but went to Qlink because they offered a Smart phone and now I regret it. I’ve replaced it once and now I’m having issues with the new one after sending it in for repairs and when I got it back nothing changed same issues with a few more I’m ready to throw it against the wall; anyway my question is am I able to get a phone through Safelink again? I’m still on Medicaid and receive SNAP benefits. Please respond back ASAP Thank you
    P.S. you should have all my information from when I applied before and nothing has changed, so if I’m eligible please tell me how to reapply.

    Reply
    • Free Government Cell Phones says

      February 21, 2018 at 4:57 pm

      You can switch service providers after 60 days if you have data and text only. Here’s an article that tells you much more:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
    • Ms. C says

      February 25, 2018 at 6:08 pm

      Wait until March 19, 2018, or afterwards!

      Reply
  132. Lora price says

    February 18, 2018 at 11:40 am

    Could someone please contact me

    Reply
    • Free Government Cell Phones says

      February 18, 2018 at 2:00 pm

      We’re not Safelink, Lora. This is an independent informational website. You need to contact the company directly.

      Reply
  133. sandy noyes says

    January 29, 2018 at 1:17 pm

    i have a phone but it says the service runs out the end of this month january 2018 why does it say that dont mean to bother you but was wondering if i had to do something to activate again thanks sandy noyes

    Reply
    • Free Government Cell Phones says

      January 30, 2018 at 1:39 am

      All free government cell phone customers must re-certify each year. That means they must prove that they are still eligible. Contact your service provider’s customer service team.

      Reply
  134. DidMyHomework says

    January 26, 2018 at 1:51 am

    Thanks to the resources on this sight I researched the available providers in California and decided on SafeLink SIM card due to the generous plan offered with unlimited talk and text and 2GB data/month, they use T-Mobile which works well in my area, availability of GSM phones and the plan upgrades are very competitive with, for example, unlimited data option only $27.60/month more. Received the SIM card ten days after signing up and it works fine so far in a $40 Verizon Moto E4 with $2 SIM unlock code from Ebay.

    Reply
    • Free Government Cell Phones says

      January 26, 2018 at 2:53 am

      It’s always good to hear from a happy customer.

      Reply
  135. Bernadette Machnig says

    January 22, 2018 at 7:55 pm

    How soon will I get my phone

    Reply
    • Free Government Cell Phones says

      January 24, 2018 at 1:25 am

      Most of the free government cell phone companies say you’ll get your phone in about two weeks. Our readers tell us that if often takes three or four weeks and sometimes even longer.

      Reply
  136. Isadore Fields says

    January 17, 2018 at 4:05 pm

    Hello my name is Isadore Fields my phone number is (845)293-****, I am a Safelink customer and have lost my phone here in a snow storm and can’t find it. I need a replacement phone ASAP! My address has changed…please help me! Thank You!

    Reply
    • Free Government Cell Phones says

      January 18, 2018 at 4:24 am

      We are not Safelink, Isadore. This is an independent informational website. You need to contact Safelink customer service using the contact info we provided in the article above.

      Reply
  137. DARREN CASCHERA/FTLAUD/FL says

    January 12, 2018 at 6:21 am

    CALLING THIS COMPANY DONT WORK SO I EMAILED THEM IT WORKED…IT JUST TOOK A DAY 2 HER BACK FROM THEM.. THE NUMBER ON THIS WEBSITE THEY GIVE U IS A HOAX IT DONT GIVE U A LIVE PERSON…WELL AT LEAST TO ME IT DIDNT…I COULDNT FIND A NUMBER TO CALL TO TALK TO A HUMAN BEING..WHAT A COMPANY HUH PEOPLE!! JUST LIKE ACCESS WIRELESS THEY TOTALLY SUCK 2!! ACTUALLY THERE WORSE..1866 902 5756 THERE FAX NUMBER.. MYSPOOF@SAFELINKMAIL.COM IM TRYING TO HELP OTHERS SAFELINK HOPE U DONT HAVE A PROBLEM WITH THAT.. ALL I HAVE PEOPLE HOPE IT HELPS…

    Reply
    • CAROL ELKINS says

      March 13, 2018 at 2:41 pm

      Speak much ENGLISH ??

      Reply
  138. yvonne ward says

    January 6, 2018 at 9:25 am

    ihave an illinois phone but if i move back to west virginia how to i get a wv phone

    Reply
    • Free Government Cell Phones says

      January 6, 2018 at 5:34 pm

      Your current phone should work until you need to re-certify after one full year of service. Then you will need to re-enroll in the program with one of the companies that serves your new state. Here’s where you can find out all about the companies and plans available in that state:

      https://www.freegovernmentcellphones.net/states

      Reply
  139. Sharon says

    December 28, 2017 at 6:49 pm

    Is there a way to have minutes automatically added if my elderly father runs out of minutes. I know how to do it online but would be great if it was automatic . That way he doesn’t worry that it is going to shut off. Or is there a way I could check his usage I live in another town and he is useing a flip phone.
    Thanks

    Reply
    • Free Government Cell Phones says

      December 29, 2017 at 12:06 am

      We are unaware of such a plan, but you should definitely contact Safelink customer service to find out. You can contact them by calling 6-1-1 on your father’s free government cell phone.

      Reply
      • Dale says

        January 26, 2018 at 11:11 pm

        Qlink wireless emails you now and then telling you how many minutes you have left and such so it might work in your favor with them if that is an option for you but you would have to set it to your e-mail address I suppose, hope that help a little.

        Reply
      • Will Smith says

        February 17, 2018 at 12:12 pm

        So fake, didn’t even get a new phone. Waste of my time.

        Reply
        • Elizabeth Sparks says

          March 13, 2018 at 9:26 pm

          It’s FREE. The sense of entitlement astounds me when reading these forums. Why don’t you teach them a lesson and have NO phone?

          Reply
          • Christi says

            April 9, 2018 at 7:12 pm

            I totally agree with you Elizabeth. It is a very generous thing that these companies are doing. I came on here to see if I may qualify since I am 100% disabled. If I am then I would be so grateful but I do not feel entitled to receive anything. Many of these posts sound like people feel like they are entitled to everything and that they have every right to get mad when there is an issue with their FREE phone and service. These companies are being more than generous! Data and texting are NOT a necessity!! If your not thankful for what is given to you for free then go pay for a plan elsewhere on your own.

  140. lori Hamilton says

    December 19, 2017 at 12:42 pm

    we can proceed no further on your website with enrollment I’d 34814653 because it keeps saying that we cannot complete the enrollment process until I provide ss for me and my daughter Emily. We were given a fax number to send you the copies to complete enrollment but the fax number doesn’t work and I need the phone before Christmas I applied in oct can you help us by giving us a fax number that actually works? thanks Lori Hamilton

    Reply
    • Free Government Cell Phones says

      December 19, 2017 at 4:29 pm

      Please be aware, Lori, that the comment above came directly to FreeGovernmentCellPhones.net, NOT to Safelink. To send something to Safelink, please check the article above for the company’s contact info.

      Reply
    • DARREN CASCHERA/FTLAUD/FL says

      January 12, 2018 at 6:44 am

      HI..IM DARREN..WOW! IM READING ALL THESE POSTS..UNBELIEVABLE!! U NEED TO FAX THEM OR EMAIL THEM…1 866-902-5756 FAX OR EMAIL MYPROOF@SAFELINKMAIL.COM…THATS ALL I GOT.. I A CUSTOMER SAVE AM U..JUST TRYING TO HELP SUM PEOPLE ON HERE.. WELL ITS EITHER THIS SAFELINK OR ITS ACCESS WIRELESS AND FORGET IT!! VERY BAD!! GOOD LUCK…

      Reply
  141. Bryan says

    December 17, 2017 at 6:26 pm

    Qlink suks

    Reply
    • Free Government Cell Phones says

      December 17, 2017 at 11:48 pm

      Thank you for the in-depth analysis, Bryan.

      Reply
  142. Tia says

    November 24, 2017 at 12:29 pm

    Hi! I have been researching which has the best coverage in my area (Monroeville/Frisco City, Alabama) And either I just can’t seem to understand the phone companies coverage map or they just aren’t easy to understand (I like to think it’s the latter but deep down know it’s not lol). Is there an easier way to see which ones actually have better coverage in my area? Thanks in advance

    Reply
    • Free Government Cell Phones says

      November 25, 2017 at 3:27 pm

      Yes, but it’s far from scientific. Ask your friends and neighbors which company they use and how their reception is.

      Reply
  143. Patricia J Shell says

    November 20, 2017 at 3:17 pm

    My name is Patricia Shell and I was admitted into the hospital for a few days. I left my phone on the table by my bed and went to the bathroom, when I got back the phone was gone. I need a replacement phone as soon as I an get one. How do I go about getting a replacement? My number is (202) 560-3144. Thank you

    Reply
    • Free Government Cell Phones says

      November 20, 2017 at 8:45 pm

      Here’s an article you should read, Patricia:

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  144. Eugene Swartout says

    November 19, 2017 at 8:35 am

    I need to recertify. How is that done?

    Eugene Swartout [swartoutgene@yahoo.com]

    Reply
    • Free Government Cell Phones says

      November 19, 2017 at 10:44 am

      Go to the Safelink website. Click on “Account” and then click on “Re-Certify.”

      Reply
  145. George says

    November 17, 2017 at 10:21 am

    I live in Washington state and I’ve had the service for 7 months now and its been fine. There are areas where the free phone didn’t get a signal as well as the phone did crash allot. I replaced it with a discounted phone from their site and that phone works allot better. I noticed recently that they offer unlimited texts and 1gb of data which is cool. I always have only used around 1-200mb most months. it used to be that all you had to do was to make one call and now you have to still make one call and leave the phone on for 10 days. Still it works fine and I use it for one bus away allot of times.

    Setup was a little confusing for the new phone (sim card) because you have to talk to machine but if you fail a real person helps you. I used my old phone to call and the helper told me I need to use a another phone since they turn off the service on the old phone/sim when they register the new sim card. I’m a bit of a novice mobile user and have only had my other prepay phone since 2005. I still use that phone but since it only has a few prepay minutes I don’t use it much. I could have used that phone for the service too but at the time I really wanted more data, didn’t want to lose that number and that’s why I kept my other.

    Reply
    • Free Government Cell Phones says

      November 17, 2017 at 2:25 pm

      Glad to hear things are working out well with you and your free government cell phone, George.

      Reply
  146. Joanne Rasmussen says

    November 2, 2017 at 11:45 pm

    I requested a phone from SafeLink about 6 months ago. I haven’t received it yet!!! Surprise!!!

    Reply
    • Free Government Cell Phones says

      November 3, 2017 at 1:52 am

      Did you ever receive notification that you were officially enrolled? Have you contacted customer service to find out what happened to your account.

      Reply
  147. alicia says

    November 2, 2017 at 2:34 pm

    hello I had a free phone through you guys and you sent me the chip so I could just put it into my phone but my phone is broke and don’t work now I have no way to use it can you guys just send me a phone to put the chip in so it can work and ill have a phone to use?

    Reply
    • Free Government Cell Phones says

      November 2, 2017 at 4:40 pm

      We’re not Safelink, Alicia. This is an independent informational website.

      Reply
    • DARREN CASCHERA/FTLAUD/FL says

      January 12, 2018 at 6:50 am

      ALICIA…WOW PRETTY NAME!! IM DARREN EITHR TRY FAXING THEM OR EMAILING THEM…I TRIED CALLING BUT, I CANT GET THRU…SO U HAVE 2 B A LITTLE PATIENT..YIP ITS HARD 2 DO..LOL I KNOW..ANYHOW, FAX:866-902-5756 EMAIL: MYPROOF@SAFELINKMAIL.COM…ALL I GOT..IF IT WORK KUL.. GOOD LUCK

      Reply
  148. RACHELLE says

    November 2, 2017 at 12:39 am

    MY MINUTES DID NOT REPLENISH ON THE 1ST OF NOVEMBER, I EVEN FOLLOWED THE PROMPTS OF ADDING MY AIRTIME AND THE MESSAGE CODE KEPT SAYING SYSTEM IS UNAVAILABLE CAN YOU HELP…?

    Reply
    • Free Government Cell Phones says

      November 2, 2017 at 2:58 am

      We cannot help you because we are an independent informational website, NOT your service provider, Rachelle. You’ll need to contact Safelink’s customer service team by phone or online.

      Reply
  149. Narendra bhatt says

    November 1, 2017 at 6:14 pm

    I have free phone but need smartphone. How can I apply? Advise me

    Reply
    • Free Government Cell Phones says

      November 2, 2017 at 2:55 am

      One option you may not have thought of is switching service providers, Danielle. That will make you a new customer of your new service provider and all new customers are entitled to smartphones. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  150. Rosemary McCormick says

    October 31, 2017 at 12:42 pm

    When do I get my phone?

    Reply
    • Free Government Cell Phones says

      October 31, 2017 at 2:31 pm

      Most companies say it takes about two weeks, Rosemary, but our readers say it often takes three or four weeks or even longer.

      Reply
  151. Pam moses says

    October 28, 2017 at 10:12 am

    How do I cancel or get replaced its been a couple of years since my phone was lost? Can I still apply

    Reply
    • Free Government Cell Phones says

      October 29, 2017 at 2:03 am

      You old account was probably cancelled for non-usage after 30 days. It was certainly cancelled when you didn’t recertify at the end of your first year. You can now re-enroll with any company offering free government cell phones in your state. Here’s where you can find them all:

      https://www.freegovernmentcellphones.net/states

      Reply
  152. Vanessa says

    October 28, 2017 at 8:05 am

    I worked as a street agent but my manager and I had a disagreement that we both agreed we cannot work together. I have an employee code that he has been giving out to other street agents to use so business can be generated. I would like to know how and who I can contact so I can inform them that I am no longer connected to the company so no one who could not pass the background check and drug screening can ever use my code. I do not want to be responsible if someone uses my code and commits fraud

    Reply
    • Free Government Cell Phones says

      October 29, 2017 at 1:57 am

      Here you go, Vanessa. Read this article:

      https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste

      Reply
  153. allen says

    October 21, 2017 at 8:39 pm

    hello safe link!im in need of a phone and i would be honored if u sent me one.

    Reply
    • Free Government Cell Phones says

      October 21, 2017 at 9:16 pm

      Two things, Allen: (1) This is not Safelink. This is an independent, informational website not affiliated with any free government cell phone company. (2) You actually need to fill out forms and apply in order to get a phone. Very pleasant and polite emails are not enough.

      Reply
  154. Ra2na says

    October 19, 2017 at 6:06 pm

    Where are the booths in Oxnard

    Reply
    • Free Government Cell Phones says

      October 19, 2017 at 9:52 pm

      Since we’re not Safelink, there’s no way for us to know, Ra. But please read our answers to hundreds of similar questions below.

      Reply
  155. Lois Mayer says

    October 17, 2017 at 10:20 am

    When will my cell phone arrive?

    Reply
    • Free Government Cell Phones says

      October 17, 2017 at 1:09 pm

      You can check the Safelink website and it will tell you the status of your enrollment, Lois.

      Reply
  156. Chancie says

    October 16, 2017 at 10:18 am

    Why do I get a phone that is set up in Spanish ? When I read only English

    Reply
    • Free Government Cell Phones says

      October 16, 2017 at 12:56 pm

      Google the make and model of your phone and the words “user manual.” When you find the correct user manual, you should be able to switch it to English.

      Reply
  157. Lindsey Tortorello says

    October 13, 2017 at 12:33 pm

    Very resourceful website, got a lot of good information about free government cellphones. Appreciate the tidbits and I am excited about exploring the various sources. Thanks, L. Tortorello

    Reply
    • Free Government Cell Phones says

      October 13, 2017 at 1:47 pm

      It’s always good to know that our hard work is appreciated, Lindsey.

      Reply
  158. Aerial Fuqua says

    October 11, 2017 at 7:38 am

    I need someone from the Cooperate office to contact me about a very serious issue going on with a company that’s been issuing out Safelink phones under false pretenses my contact number is 256-263-**** number email ********@gmail.com

    Reply
    • Free Government Cell Phones says

      October 11, 2017 at 10:33 am

      You can get the corporate phone number by calling 6-1-1 on your free government cell phone, Aerial.

      Reply
  159. Welly says

    October 8, 2017 at 9:57 am

    Since June 2017, Safelink wireless collected all my details with the pretence to get me the free government phone. This is October running out, I didn’t see any phone. I guess they are a scam. I regret giving out my particulars to them

    Reply
    • Free Government Cell Phones says

      October 8, 2017 at 11:16 am

      How did you enroll, Welly? By phone? Online? At a street tent?

      Reply
  160. Susan Santorii says

    October 2, 2017 at 9:14 pm

    Need my PUK code

    Reply
    • Free Government Cell Phones says

      October 2, 2017 at 10:00 pm

      Here’s an article that tells you what to do, Susan:

      https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it

      Reply
  161. Dillon Bishop says

    September 27, 2017 at 5:20 pm

    I just moved to Mississippi about a month ago with my friend And i make about $700 a month do you think i can do this?

    Reply
    • Free Government Cell Phones says

      September 27, 2017 at 5:52 pm

      It definitely sounds as if you qualify, Dillon. Here’s where you can find all the free government cell phone companies and plans available in your state:

      https://www.freegovernmentcellphones.net/free-cell-phone-providers

      Reply
  162. lilk says

    September 20, 2017 at 11:35 am

    please update this page. i use tracfone’s safelink. they increased monthly minutes from 350 a month to 500 in november 2016. . the minutes do not carry over. they also give 500mb data every month free.

    Reply
    • Free Government Cell Phones says

      September 20, 2017 at 5:30 pm

      We assume you are a resident of California, Lilk, because residents of that state are the only ones who get 500 minutes per month. That’s what our article says AND that’s what the Safelink Wireless website says.

      Reply
  163. Grady says

    September 19, 2017 at 10:54 am

    Yes I just moved down to fla and staying with a friend im disable for a few years now I only get 919.00 monthly do you think I could do this

    Reply
    • Free Government Cell Phones says

      September 19, 2017 at 4:43 pm

      Yes, it certainly sounds as if you qualify, Grady. You need to check out all the plans available in your state to make sure you find the one that fits your needs best. Here’s where you can find all the plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  164. KAY SCHULER says

    August 28, 2017 at 10:01 am

    I have been with SafeLink for several years and may be moving. Is this service transferable to Nebraska? If so, how do I go about doing that? I have also noted numerous comments about the phones. I have a standard old LG phone that has no fancy features. I can’t even get emoji’s to come through on texts and I see comments about everyone having Smart phones through this program. This is my second phone since the last one completely died and I never have had anything like a Smart phone. Are there other certifications to go through to get the upgrades or is there an additional cost for this?

    Reply
    • Free Government Cell Phones says

      August 28, 2017 at 1:05 pm

      Your phone will probably work when you move to Nebraska, but when it comes time to recertify, your account will be terminated and you will need to re-enroll with Safelink or another company. If necessary, here’s an article that will tell you how to switch service providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  165. Susan filiault says

    August 17, 2017 at 10:57 pm

    How do i check my service plan and data usage?

    Reply
    • Free Government Cell Phones says

      August 18, 2017 at 1:54 am

      Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply
  166. Shirley Smith says

    August 17, 2017 at 6:38 am

    I re certified by phone, I was deactivated shortly afterwards and they said they had no record of the call. I filled out the info on the re certify application, sent it in. Again they said I didn’t qualify, they needed some papers that I sent in and all I get is a run around, often from someone I can’t understand. It has been very frustrating for more then a month, nearly two months now, after spending hours and hours on the phone.

    Reply
    • Free Government Cell Phones says

      August 17, 2017 at 10:26 pm

      You might want to consider filing a formal complaint, Shirley. Readers have told us their service providers get much more responsive when the words “formal complaint” are used. Here’s an article that will tell you more:

      https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service

      Reply
  167. Donna Vigliotti says

    August 16, 2017 at 10:36 am

    I am interested in receiving a government issued cell phone. I am currently on Medicaid and unemployed due to medical problems

    Reply
    • Free Government Cell Phones says

      August 16, 2017 at 12:10 pm

      Here’s where you can find all the Lifeline free government cell phone companies in your state, Donna. Check them all out to find the plan that works best for your particular needs:

      https://www.freegovernmentcellphones.net/states

      Reply
  168. Susan Worden says

    August 16, 2017 at 10:10 am

    I have already applied. When will know if i am accepted. I have heard noyhing after appled,

    Reply
    • Free Government Cell Phones says

      August 16, 2017 at 12:09 pm

      Visit the Safelink website and look for the “Check Your Status” function. That will allow you to find out exactly where you are in its system.

      Reply
  169. Crystal says

    August 15, 2017 at 9:29 am

    I recently lost my phone and just now able to find the website I’ve tried calling and don’t know where to go from there what’s the customer service number

    Reply
    • Free Government Cell Phones says

      August 15, 2017 at 10:33 am

      Here’s a list of all service providers, Crystal. Scroll down until you find your provider, click on it, and you’ll be taken to a page that includes the contact info you need.

      Reply
  170. nubwaxer says

    August 14, 2017 at 2:44 pm

    i have truconnect now. i wish i had known this before: Don’t enroll at a street tent: Check around before you choose a free government cell phone company

    Reply
    • Free Government Cell Phones says

      August 14, 2017 at 8:52 pm

      Over and over and over again we urge our readers NOT to enroll at a street event. Sorry to hear about your problems, Nub, but thanks for reinforcing that idea.

      Reply
  171. cindy cherpes says

    August 7, 2017 at 6:01 am

    i need a replacement safelink phone

    Reply
    • Free Government Cell Phones says

      August 7, 2017 at 7:16 am

      Then maybe you should contact Safelink, Cindy.

      Reply
    • Free Government Cell Phones says

      August 7, 2017 at 2:04 pm

      Contact customer service, Cindy.

      Reply
  172. Michael Dowodzenka says

    August 3, 2017 at 7:28 pm

    Whatever you do, DO NOT USE SAFELINK. They sure are not safe in any means. I have qualified since 07/17/17 and was going to use my own phone since it was newer android smartphone. They sent me the sim card needed which did not work. I call thjem and spend 3 hours on the phone for them to tell me that I needed a Verizon compatible sim card, So with this, I purchase 2 sim cards which dont work either. So I call again and spend nearly another 2 hours to find out that I was suppose to get a T-Mobile sim card, so I wait again to get it to find it doesnt work either and is the same sim card as the original one. So I call again for them to tell me that it is my phone and need to buy a new phone. Ok wait a minute, wasnt this suppose to be FREE???? So now since I was going to use my own phone, I now have to cancel their horrible unused service (since I dont have a working phone) and have to wait 60-90 days to apply somewhere else.
    Wow what a rinky dink company that is suppose to be a bigger one to use??? I dont know what to do since I cant a english speaking customer service rep or supervisor that knows what they are doing.

    Reply
    • Lynn George says

      October 6, 2017 at 9:29 am

      what ever you do don’t use Assurance.

      Reply
  173. Eadie says

    August 1, 2017 at 2:11 pm

    What cell phone towers do they use? In my small town ATT is the only one that works.

    Reply
    • Free Government Cell Phones says

      August 1, 2017 at 2:25 pm

      Here’s an article that tells you all about which national networks are used by each of the free government cell phone companies:

      https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network

      Reply
  174. Delma Gaither says

    July 19, 2017 at 9:16 am

    Please advise status I>D>3277****

    Reply
    • Free Government Cell Phones says

      July 19, 2017 at 1:09 pm

      This is not Safelink, Delma. This is an independent informational website. You need to speak to Safelink customer service or check its website’s “Check Your Status” function.

      Reply
  175. todd wiseman says

    July 18, 2017 at 9:36 am

    try to avoid them , all the customer service calls go straight to INDIA and I can never understand them due to how fast they talk, I have nothing against people from india, but they are VERY HARD to deal with on the phone , it is just a different culture and they talk a mile a minute

    Todd
    ohio st univ

    Reply
  176. Linda French says

    July 5, 2017 at 3:22 pm

    I want to cancel my service please thank you
    Linda French

    Reply
    • Free Government Cell Phones says

      July 5, 2017 at 5:36 pm

      We can’t cancel it because we’re not your service provider, Linda. Contact Safelink customer service directly.

      Reply
  177. Larry says

    July 3, 2017 at 4:00 pm

    I just received a recertification form from Safelink Wireless.

    Both SNAP and Medicaid are scratched out with a line through them so I guess may no longer be qualifications for lifeline benefits.

    I called Safelink and they said it’s not yet in their system so I continue to qualify but they don’t know for how long.

    Wow! cutbacks are a reality.

    Reply
    • Free Government Cell Phones says

      July 3, 2017 at 5:36 pm

      Here’s an article that tells you which programs now make you eligible, Larry:

      https://www.freegovernmentcellphones.net/basics/qualify

      Reply
  178. Frank Angelo says

    July 2, 2017 at 8:55 am

    I enrolled at a street tent yesterday. I received no information as to who to call for information, etc., etc. The phone has been registered but I have NEVER used it. How do I go about cancelling my service? Do I have an account??

    Reply
    • Free Government Cell Phones says

      July 2, 2017 at 9:09 am

      Does the phone work? If so, you can call 6-1-1 to cancel your service. If it hasn’t been used, put it in airplane mode or turn it off and don’t use it for the next 30 days. Your account should then be terminated automatically.

      Reply
  179. Crystal vanwagner says

    June 26, 2017 at 2:10 pm

    I lost my phone how do I get another one?

    Reply
    • Free Government Cell Phones says

      June 26, 2017 at 3:34 pm

      Read this article, Crystal:

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  180. Will says

    June 25, 2017 at 10:33 am

    Have had Lifeline land line via AT&T for couple years, pay about $4.30 month for very restricted calling plan. My apartment building has security system using only landline phones, which is why I got this setup, to let delivery people get access for deliveries.

    Can I get a new smart phone and your plan, or would I have to cancel my existing Lifeline landline? I live in Federal subsidized housing and get food stamps. Thanks for your help!

    Reply
    • Free Government Cell Phones says

      June 25, 2017 at 12:18 pm

      Yes, you would be required to cancel your Lifeline landline. Only one Lifeline discount is allowed per household.

      Reply
  181. Scott says

    June 21, 2017 at 4:19 pm

    How do I go about receiving a free sim card as stated under All states other than California for the BYOP Plan?
    Thank you for your time.

    Reply
    • Free Government Cell Phones says

      June 21, 2017 at 6:25 pm

      Contact Safelink customer service.

      Reply
      • Scott says

        June 21, 2017 at 7:17 pm

        I did but was told to go to a retailer and purchase a sim card. I am curious as to why it states free sim card.

        Thanks again.

        Reply
        • Free Government Cell Phones says

          June 21, 2017 at 7:32 pm

          Not a clue, Scott. That is very odd. Please call them back and ask them to explain the discrepancy between what they advertise and what they told you, and please report back. We’d love to hear the explanation.

          Reply
        • Scott says

          June 21, 2017 at 9:00 pm

          never mind ended up purchasing at local retailer and now up and running. Thank you for your time and help. 🙂

          Reply
  182. STUART HASSEL says

    June 20, 2017 at 7:04 pm

    Life Wireless has IPASS with VPN. What is VPN? Does it have something to do with speed and do all providers have it or is this something special that Life Wireless has? (I am trying to avoid giving effusive praise but it’s tough.) Thank you again.

    Reply
    • Free Government Cell Phones says

      June 20, 2017 at 9:43 pm

      We didn’t know what a VPN is because it doesn’t really have anything to do with the Lifeline free government cell phone plan. Here’s what we found:

      “A VPN or Virtual Private Network is a method used to add security and privacy to private and public networks, like WiFi Hotspots and the Internet. VPNs are most often used by corporations to protect sensitive data.”

      We could ask our tech guru what that all means, but it’s really beyond the scope of our mission statement here at FreeGovernmentCellPhones.net.

      Reply
      • STUART HASSEL says

        June 23, 2017 at 8:51 am

        So would your response be similar regarding IPASS (as stated previously)?
        Also, does your tech guru take/answer any inquiries? Or can you direct me to someone or a similar resource?

        Once again, thank you very much for looking into VPN for me

        Reply
        • Free Government Cell Phones says

          June 23, 2017 at 9:12 am

          Tech guru will barely answer our questions. He says he’s busy doing tech things that we wouldn’t understand. He’s probably right.

          Reply
  183. Nicolas says

    June 20, 2017 at 8:32 am

    Need to get a replacement phone from safelink just need to talk to someone the # on their site has nothing for a replacement and no one live person to talk to is there some other way we can get a replacement

    Reply
    • Free Government Cell Phones says

      June 20, 2017 at 10:58 am

      If you switch to a different Lifeline free government cell phone company, you will get an upgrade to a smartphone. Here’s where you can find all the companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  184. STUART HASSEL says

    June 16, 2017 at 3:58 pm

    Tell me if I’m off about this: Would a newer company/provider to the ‘game’ be more likely to offer more than the older established ones in order to drum up business? And could that be trusted or would I need to be hesitant and suspicious? What would the drawbacks be? Thank you.

    Reply
    • Free Government Cell Phones says

      June 16, 2017 at 9:59 pm

      Interesting theory, Stuart, but we don’t see any correlation between more minutes/texts and how long a company has been in the Lifeline business.

      Reply
      • STUART HASSEL says

        June 17, 2017 at 1:21 am

        Tell me if I’m off about this: Would a newer company/provider to the ‘game’ be more likely to offer more than the older established ones in order to drum up business? And could that be trusted or would I need to be hesitant and suspicious? What would the drawbacks be? Thank you.

        First of all, thank you very much for responding. What I’m saying is that if the older more established providers are offering free unlimited minutes, free unlimited text and 500 MB, maybe a newer provider might offer unlimited data in order to compete, no?

        Reply
        • Free Government Cell Phones says

          June 17, 2017 at 4:28 am

          Nope. No one is offering unlimited data. Not the older, more established companies nor the newer companies. It’s especially true these days, because a number of older Lifeline companies have gone out of business. That leaves plenty of customers for the remaining companies and very little reason to innovate or offer more.

          Reply
  185. STUART HASSEL says

    June 16, 2017 at 3:52 pm

    I want to thank you for going through the trouble and doing all of this work. Previously I was frustrated that all of the info I was reading was really too general for waht I was looking for. So far this looks like what I was looking for; I’ll read on to see if it is. Again, thank you very much.

    Stuart Hassel

    Reply
    • Free Government Cell Phones says

      June 16, 2017 at 10:00 pm

      All your compliments are making us blush, Stuart. Thanks.

      Reply
      • STUART HASSEL says

        June 17, 2017 at 1:23 am

        Really? Why’s that?

        Reply
        • STUART HASSEL says

          June 17, 2017 at 1:38 am

          And while we’re on a roll here, would you mind if I asked a couple of other things?

          What about the ‘G’ business (Internet? Broadband?) Is it assumed that all of these deals are going to be 3G? (I guess 4G would be assuming too much?)

          Tag Mobile offers unlimited 2G/3G data. What kind of deal is that? Would I be better off getting 500 MB 3G data?

          And finally, at least for now, Life Wireless mentions VPN (IPASS). It seems this is good to have but that quality varies. Do all of the other providers have VPN? (I assume IPASS is exclusive to Life Wireless?) Would you mind explaining this to me? (There’s so much to consider, isn’t there?)

          Once again, thank you very much!!!

          Reply
          • Free Government Cell Phones says

            June 17, 2017 at 4:34 am

            The plans that offer “unlimited” data generally offer a little bit of high-speed data, but after that limit is reached, all further data is “throttled,” making it too slow to be really effective for a lot of things people want unlimited data for (such as gaming or downloading films from Netflix). So although they are correct when they say they offer “unlimited” data, much of it is not high-speed.

        • Free Government Cell Phones says

          June 17, 2017 at 4:30 am

          We’re just modest and have difficulty accepting effusive praise.

          Reply
    • Elizabeth Sparks says

      March 13, 2018 at 9:37 pm

      Finally, a touch of gratitude! I was also pleased to find this site as it has a wealth of relevant info. The complaints/rudeness demonstrated by recipients is staggering and disheartening. I get that people are frustrated (I am too) but is really unfair. Equally thrown by every other comment being a request for account specific questions. The staff on this site calmly reiterate “We are not a provider, we’re an information site”. I’ve never seen anything quite like it. It seems no one takes a second to READ the plethora of guidance provided. Oh well… had to vent and agree with this comment on the great service you provide. Thanks!

      Reply
      • Free Government Cell Phones says

        March 14, 2018 at 9:08 pm

        From you lips to God’s ear, Elizabeth.

        Reply
  186. Vera says

    June 12, 2017 at 1:26 pm

    The thing is the person I want to apply for does not have a job, so there is no pay stub, and she also does not have any income, so there is no tax return file. I want to know what other documents I should upload to support.

    Reply
    • Free Government Cell Phones says

      June 12, 2017 at 1:36 pm

      Does this person participate in any government assistance programs? If so, that paperwork should suffice.

      Reply
      • Vera says

        June 13, 2017 at 8:01 am

        No, she does not participate in the programs. Is there any other paperwork?

        Reply
        • Free Government Cell Phones says

          June 13, 2017 at 8:09 am

          We give up. Contact customer service at any of the free government cell phone companies offering service in your state and customer service should be able to help you out.

          Reply
  187. Vera says

    June 11, 2017 at 11:49 am

    If I want to get a safelink wireless sim card through low-income way, what documents do I need to provide for the income?

    Reply
    • Free Government Cell Phones says

      June 11, 2017 at 12:56 pm

      Start with pay stubs or income tax returns.

      Reply
      • Vera says

        June 11, 2017 at 5:33 pm

        What if for a senior who is above 65 years old? The person who does not have income?

        Reply
        • Free Government Cell Phones says

          June 11, 2017 at 5:59 pm

          If you have no income, you automatically qualify whether or not you’re a senior.

          Reply
          • Vera says

            June 11, 2017 at 8:24 pm

            In that case, I do not need to provide any documents?

          • Free Government Cell Phones says

            June 11, 2017 at 8:35 pm

            No, our prior answer was poorly worded. You still need to prove that you have no income with a tax return, a pay stub, proof that you participate in one of the government programs, etc.

  188. Dan Pham says

    June 5, 2017 at 4:44 pm

    Thank you. I’ll try to call that number.
    Dan Pham

    Reply
  189. Dan Pham says

    June 5, 2017 at 2:47 pm

    I am a lifeline safelink customer living in California. I have 500 MB
    of data, I want to buy more data and I checked your website. It said I can buy more data ( something like 1000+500=1500) for $10.00 per 30 days. I don’t have credit card, I want to pay cash, where can I pay.
    My zip code CA 91733.
    Thank for your help.
    Dan Pham

    Reply
    • Free Government Cell Phones says

      June 5, 2017 at 3:38 pm

      That’s a question only your service provider can answer, Dan. Call 6-1-1 on your free government cell phone to reach customer service.

      Reply
  190. GaryA says

    June 4, 2017 at 4:15 am

    How can I forward my calls until I get my phone back?

    Reply
    • Free Government Cell Phones says

      June 5, 2017 at 2:21 am

      Back from where?

      Reply
  191. Frederick Allen says

    June 3, 2017 at 4:07 pm

    Can I get me a government cell phone touchscreen Im trying for the first time.

    Reply
    • Free Government Cell Phones says

      June 3, 2017 at 7:50 pm

      All new customers are supposed to be given smartphones, Frederick.

      Reply
  192. Catherine Hines says

    May 29, 2017 at 7:23 pm

    My sister is currently with Safelink. The phone is too complicated for her to use. Can she get a flip phone in lieu of this smart phone. Her phone number is 850 319-****. Her name is Mary ******.

    Reply
    • Free Government Cell Phones says

      May 30, 2017 at 3:53 am

      Possibly. You’ll need to discuss it with Safelink customer service. You can contact them by calling 6-1-1 on her free government cell phone.

      Reply
  193. Lydia says

    May 22, 2017 at 11:01 am

    I have been on the phone for two hours trying to find out why my phone has been deactivated . Of course I’m beyond frustrated here and having to repeat my info three or four times . And on top of that the rep whom only gives out first name ( last name not allowed to give ) cursed at me . I requested to speak to a supervisor and was transferred and complained about the rep whom cursed at me and his words were ( only a first name basis given to me ) ( their last name is not allowed to give out ) you here what you want to here and he could not do anything about it . This is where I became furious . What kind of staff do they employ there . ?

    Reply
  194. Robert Young says

    May 15, 2017 at 3:25 pm

    My gov phone was stolen couple months ago and I don’t no my enrollment I’d or number I have memory loss from having seizures . Would u Please help u can reach me at 515-421-**** this is the best way to contact me or email me at ********@gmail.com thanks for u time Robert Young

    Reply
    • Free Government Cell Phones says

      May 15, 2017 at 11:52 pm

      FreeGovernmentCellPhones.net is an independent informational website, Robert. We are NOT affiliated with Safelink nor any other Lifeline Assistance company. You need to contact your service provider’s customer service team directly.

      Reply
  195. Rita says

    May 12, 2017 at 12:11 pm

    I just got a message from safelink saying I could now use my phone for the internet without using any minutes but I don’t know how to do that. It said go to home and click on WEB but I can’t find that.

    Reply
    • Free Government Cell Phones says

      May 12, 2017 at 3:47 pm

      Do a Google search for your make and model of phone and the words “user manual,” Rita. You’ll quickly find the user manual and you can look up exactly the info you need.

      Reply
  196. Hector says

    May 8, 2017 at 9:55 pm

    You give me a list of providers then you list them (some) of not that good or going under. It worries me sometime down the road the provider goes belly up-then what. I realize you can’t say, but who would be the best provider?

    Reply
    • Free Government Cell Phones says

      May 9, 2017 at 4:32 am

      There is just no way to answer that question because there are so many variables, Hector.

      Reply
  197. Claude says

    May 1, 2017 at 8:39 am

    Why is it I have dealt with your Agents for almost a month & keep getting told different thing’s to do & application never gets accepted? & to have the last agent so RUDELY > Disconnect from our conversation when telling her I wanted to try financial way as so far nothing else your agents have told me works!!!!

    Reply
    • Free Government Cell Phones says

      May 1, 2017 at 9:03 am

      “Our” agents haven’t told you anything, Claude, because we are an independent informational website, not a free government cell phone company.

      Reply
      • Claude says

        May 1, 2017 at 12:36 pm

        With all due respect if your not safe link then your correct you did not say anything!

        But safe link “Their” lying through teeth as each time I have contacted “Safe Link”/ the agent on phone or the agent on web site has instructed me to do certain action Like sending incorrect documents in & to come to find out through a manager @ safe link none of them knew what they were talking about// & I quote “” as cannot get the service with SSDI”” using as your income .
        If they knew what they were talking about it would of been 2 application’s & not 3 going on 4! w/ screw-up from assurance their sister Co.
        It should of only been one App.

        Now why can’t one get help with a free cell phone being on SSDI? It don’t make sense ! not just for me but for a lot of other’s on fixed income who cannot work like on SSI Who can!! & still collect !

        Reply
        • Free Government Cell Phones says

          May 1, 2017 at 5:56 pm

          Unfortunately, we don’t make the rules, Claude. If we did, you’d be able to get a free government cell phone.

          Reply
  198. Sandra Falagan says

    April 30, 2017 at 12:11 pm

    I lost my safe link cell phone yesterday. The cell phone number is 941-275-****. I need a replacement phone. I have a medicaid card. I am using a computer which belongs to a friend.

    Reply
    • Free Government Cell Phones says

      April 30, 2017 at 1:39 pm

      First read this article, Sandra, then contact customer service.

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  199. Bob Rwmr says

    April 28, 2017 at 5:24 pm

    Are Safelink wireless Currently offering free government cell phpnes to those who Qualify ?

    If so…they are sending out Android cel phones ?
    The service comes with 350 anytime voice minutes.. Plus unlimited tects..plus 500 mb of data monthly (1000 mb data a month for the first 3 months if the qualifing client obtains their own unlocked gsm cel phone ) ??

    Thanks in advance

    Reply
    • Free Government Cell Phones says

      April 28, 2017 at 6:34 pm

      You can find a complete list of available phones on the Safelink website, Bob.

      Reply
  200. Rita says

    April 25, 2017 at 9:23 pm

    Could I get a phone number so I can get a replacement phone for the one I lost..

    Reply
    • Free Government Cell Phones says

      April 25, 2017 at 10:40 pm

      The contact information you need is right there in the above article, Rita.

      Reply
  201. Denise says

    April 24, 2017 at 9:58 pm

    I put in my zip code to apply for safelink, but its not offered in my area? I live in California. How do I find a company easily without going thru site after site?

    Reply
    • Free Government Cell Phones says

      April 25, 2017 at 5:07 am

      We list ALL the low-income plans in your state at the following link, Denise. Check them all out. We provide all the eligibility requirements and contact info. Good luck.

      https://www.freegovernmentcellphones.net/states

      Reply
  202. Kaitlyn M, LSW says

    April 18, 2017 at 12:35 pm

    If a phone got damaged, how do you get a replacement phone?

    Reply
    • Free Government Cell Phones says

      April 18, 2017 at 4:08 pm

      Here’s an article that answers that question, Kaitlyn:

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  203. Tristan says

    April 15, 2017 at 4:36 pm

    I have a Safelink account.
    I lost my phone and applied for a new phone. No problem. My new phone showed up at my door about two weeks later, but they sent me TWO PHONES. One phone has service, the other does not. Am I missing something? I tried calling Safelink, but they don’t seem to have any options for this.
    Should I just harvest it for parts, or should I try to get it back to them?

    Reply
    • Free Government Cell Phones says

      April 15, 2017 at 5:27 pm

      Under normal circumstances, we’d tell you to return the phone, but we worry that if you return one phone they may misinterpret it and think you want to cancel your service. If we were you, we would call customer service to discuss with a supervisor. If you still can’t get any information, we’d recommend that you just hold on to the extra phone in case they ever contact you to return it. We doubt that they will, but you’d be wise to prepare for that eventuality. What a strange situation.

      Reply
  204. BAPI SARKAR says

    April 15, 2017 at 8:31 am

    If you kindly give me a phone so I can to use a phone.Because I do not job no income.
    I have a dream that I will be use a smart phone.
    This is dream no real.
    and than as you wish.

    Reply
    • Free Government Cell Phones says

      April 15, 2017 at 10:24 am

      Sorry, Bali, but we are not Safelink. We’re an independent, informational website. You need to contact Safelink directly using the contact info we provide on this page. Good luck.

      Reply
  205. Jane Roe says

    April 13, 2017 at 10:40 am

    I recently received a phone and I’m very happy with it, however, when a call is made the previous owner of the number shows up on caller I.D., therefore, no one I knew was answering the calls. I spoke with someone at Safelink yesterday and after trying to explain my situation and he advised I just keep the previous owners name. I asked he could give me a different number and he finally did, but now it only shows my city and state, not my name. He said the phone service I am using doesn’t allow my name to appear in the caller I.D. I asked him how the previous owner of the numbers name was allowed and he said it was probably a large corporation, and I informed him it was a hair braiding salon. He said there was nothing more he could do. Is there a way that my name can be listed on my caller I.D. He said to also inform everyone I call that my name won’t show up when I call them…just the city and state.

    Thank you.

    Reply
    • Free Government Cell Phones says

      April 13, 2017 at 12:41 pm

      Did they really tell you that, Jane. What a crazy answer. How about if you Google the make and model of your phone and the words “user manual.” Once you find your user manual, you should be able to find the information you need.

      Reply
  206. Gretel Graf says

    April 7, 2017 at 4:53 am

    will I be able to retain my currant cell phone number on your track phone?

    Reply
    • Free Government Cell Phones says

      April 7, 2017 at 7:59 am

      Yes, you can, Gretel. However, you need to make sure you tell the customer service, “I want to port over my current phone number.” Make sure they note that you’ve said those words to assure that you keep the number you want.

      Reply
  207. WILLIAM BADER says

    April 5, 2017 at 12:52 pm

    Safelink is the worst company to deal with. I submitted my documentation for re-certification 2 weeks before the end date (4/1/2017). However, it still states “waiting for approval”. So, my phone has no service at this point. I called on the weekend (borrow my friend’s phone) and worked with an agent for (approx.) one hour and 45 minutes without any result. She suggested me to call during the week. I called during the week and the 1st agent transferred me to the 2nd one. The 2nd agent transferred me to the 3rd one. The 3rd agent transferred me to the 4th one. The 4th one was supposed to transfer me to the 5th agent but the 5th agent did not come on the line. I waited for about an hour but the 5th agent had never shown up. If you want to deal with this kind of frustration, then go ahead get your phone from this company. I am going with a different company. There are about ten companies that provide this kind of services.

    Reply
  208. Nicholas Padget says

    April 3, 2017 at 5:29 pm

    I just received a vortex phone from a Safelink vendor, but it says that there was no way that I could use wifi and I am having a hard time trying to find out my phone number on my phone. What do I need to do?

    Reply
    • Free Government Cell Phones says

      April 4, 2017 at 4:02 am

      Contact Safelink customer service by calling 6-1-1 on your free government cell phone.

      Reply
  209. paula hendrix says

    April 2, 2017 at 6:56 pm

    I lost my safelink phone. here the number 1-573-202-**** and I saw that there a free government smart phone and I apply for it and I don’t know it the same as safelink phone I had. so please let me know if it is the same provider or not

    Reply
    • Free Government Cell Phones says

      April 3, 2017 at 1:28 am

      It’s impossible for us to know if Safelink is your provider, Paula. But if you contact Safelink customer service they will be able to tell you.

      Reply
  210. Robert says

    March 29, 2017 at 2:53 pm

    I need to be recertify for service 484 280-****

    Reply
    • Free Government Cell Phones says

      March 29, 2017 at 9:22 pm

      Go to the Safelink website, click on “Account” and then on “Re-certify.”

      Reply
  211. kristina k. jones says

    March 28, 2017 at 2:26 pm

    I have a safelink phone,,,but was told I need to get new provider. have minutes but phone is turned off. how do I get new provider and why do I need to in the first place.

    Reply
    • Free Government Cell Phones says

      March 28, 2017 at 8:17 pm

      Tell us more, Kristina. Who told you that a new provider was necessary? Safelink? You can find all the free government cell phone providers in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply
  212. Katerina says

    March 27, 2017 at 5:51 pm

    How do you renew your Obama phone?

    Reply
    • Free Government Cell Phones says

      March 28, 2017 at 3:08 am

      Here’s an article that tells you the recertification process for each of the major Lifeline free government cell phones:

      https://www.freegovernmentcellphones.net/faq/how-do-i-do-the-annual-verification-of-my-phone

      Reply
    • denise lackey says

      April 6, 2017 at 9:10 am

      I really need a cell phone because I’m a fairly new widow, am handicapped and a senior citizen. I have one now but am going to have to drop it because I can’t afford it any longer. I live off my social security check which is only $950.00. I’m barely getting by.
      Please, please help me!
      denise lackey

      Reply
      • Free Government Cell Phones says

        April 6, 2017 at 10:58 am

        Happy to help, Denise. It sounds as if you qualify for a free government cell phone, so here’s where you find a list of all the companies offering plans in your state:

        https://www.freegovernmentcellphones.net/states

        Click on your state to get the list. Then check every company on the list in order to find the plan that fits your needs best (most minutes, most texts, most data, best smartphone, etc). Then use the contact info we provide on that service provider’s page to reach the company’s customer service team.

        Reply
      • Denise says

        April 24, 2017 at 10:35 pm

        Denise, i am in similar situation and really need a phone as well. Did you find a provider you liked yet?

        Reply
  213. Leota Shimabukuro says

    March 26, 2017 at 4:31 pm

    Can we sign up for your connection service but purchase our own phone? Costco is selling Apple i7 with rebate which makes is free right now; just have to pay taxes. Thank you.

    Reply
    • Free Government Cell Phones says

      March 27, 2017 at 1:43 am

      Not all cell phones are compatible with all cell networks, Leota. Contact Safelink customer service before you buy another phone to confirm that it will work with the Safelink cell network.

      Reply
  214. Becky says

    March 25, 2017 at 10:38 am

    My Elderly mother who is part of SafeLink purchased​ a smartphone, can she also access free Wi-Fi with the smart phone such as a library? Thank you very much for your help

    Reply
    • Free Government Cell Phones says

      March 25, 2017 at 11:25 am

      She should be able to access the internet in tens of thousands of places with public wifi, Becky.

      Reply
  215. Gina Skarpholl says

    March 23, 2017 at 5:37 pm

    Hi,
    My name is Gina Skarphol. I have been looking for my safelink cell. I can’t find it. That’s the reason. I don’t know my safelink number. I can’t make a call coz it was misplace and deactivate. I was calling 611 but only machine no customer service. I need help. Pls text me. Thank you. Gina

    Reply
    • Free Government Cell Phones says

      March 23, 2017 at 6:38 pm

      Try calling this number, Gina.
      1-800-378-1684

      Reply
  216. Steven D KROUSE says

    March 20, 2017 at 12:59 pm

    have a govt issued trac phone 570 710 **** it expired jan 31 2017 ,i wanted to add airtime bit it asks for a promo code and a pin number ,I have no idea what the pin number would be nor do i have a proo code, how do i add minutes to this phone ?

    Reply
    • Free Government Cell Phones says

      March 20, 2017 at 1:21 pm

      If your account has been terminated there’s no way to add minutes, Steven.

      Reply
  217. Shannon says

    March 15, 2017 at 10:12 pm

    …first off I would like to give a huge compliment to the individuals who reply to these comments ….your patience is astounding….i found your website to bee very informative and easy to navigate…thank u

    Reply
    • Free Government Cell Phones says

      March 16, 2017 at 3:10 am

      Could you please call our wives to tell them how patient we are, Shannon? Be prepared for a lengthy argument.

      Reply
  218. joanne Mansfield says

    March 14, 2017 at 6:30 pm

    I am on medicare and medicaid and would like to have a free cell phone. I don’t think it is as easy and 1-2-3 to order a phone We have one cell phone we pay for and my husband takes it with him when he is out of the house. When I am left home alone I really feel I could use another cell in case I fall again. Then I could call for help. Please help me

    Reply
    • Free Government Cell Phones says

      March 14, 2017 at 8:27 pm

      It really is pretty simple, Joanne. First of all, you qualify for a free government cell phone because you are on Medicaid. Now all you need to do is select a service provider. Here’s where you can find a complete list of all the companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

      Check each of them out carefully to find the plan that fits your needs best (most minutes, most texts, most data, best smartphone, etc). Then all you need to do is enroll (it’s a pretty simple process) using the contact information we provide on each service provider’s page.

      Reply
  219. Laura Joan Chattley says

    March 13, 2017 at 1:12 pm

    Everytime I try to apply it says already account active. Now a while back I applied and was approved. BT I never received a phone I always receive emails saying it’s has been shipped but nothing ever comes. So what’s going on

    Reply
    • Free Government Cell Phones says

      March 13, 2017 at 4:59 pm

      We have no way of knowing the specifics of your account because we’re not Safelink, Laura. You need to contact the company’s customer service team by phone or online as soon as possible. Ask to speak to a supervisor.

      Reply
  220. HM says

    March 12, 2017 at 12:26 pm

    I want to use a smartphone instead of the basic free phone Safelink sent me. So I am trying to bring my own phone to Safelink. Nothing but headaches. I have a Verizon Moto G that I previously used on PagePlus. While on the Safelink site I click upgrade phone and I get taken to the Tracfone site. I click activate. I click the Verizon compatible phone box. I then enter the MEID. It then says “Invalid ESN Number”. I asked Safelink CS and they tell me “your MEID is good you just need to activate your phone”. I told him about the invalid ESN and he says “that’s because you’re phone is already registered. Just activate it now please”. HUH? Is there something I am missing here or does this make no sense at all? Just how do I activate it when it keeps saying Invalid ESN Number and does not let me move forward from that point? Any Safelink members having the same problem? It is a CDMA phone and far as I know that means I do not need to order a SIM activation kit, correct?

    Reply
    • Free Government Cell Phones says

      March 12, 2017 at 5:05 pm

      We try not to give technical advice, HM, because we don’t want to lead you astray. Unfortunately, you need to contact tech support to get your question answered accurately. Have you tried calling them at 1-800-378-1684?

      Reply
    • HM says

      March 13, 2017 at 7:14 am

      Contacted CS again and fortunately this guy was more knowledgeable. It took almost 8 hours for the switch to complete but it is a success. Now the only problem is my plan has 500 Data 500 Min 500 Text. I thought I was supposed to have unlimited texts?

      Reply
      • Free Government Cell Phones says

        March 13, 2017 at 8:41 am

        We don’t know where you live, HM, but unlimited plans are only available in California and Oklahoma.

        Reply
        • HM says

          March 18, 2017 at 12:01 pm

          Thanks for clearing that up. I live in Tennessee and thought that I had read somewhere that I was supposed to get 500 MB data, 350 minutes talk, and unlimited texts.

          Reply
          • Free Government Cell Phones says

            March 18, 2017 at 2:46 pm

            This is more information than you asked for, HM, but the reason residents of Oklahoma and California get unlimited minutes is because the Lifeline companies are paid much more per customer than in other states.

  221. Dravell Black says

    March 9, 2017 at 12:58 pm

    The Best cell phone company thank you

    Reply
    • Free Government Cell Phones says

      March 9, 2017 at 4:19 pm

      We think you’re complimenting Safelink, but we’re not quite sure.

      Reply
  222. Vasiliy Shtefanio says

    March 6, 2017 at 4:50 pm

    Hello, I received a letter that Safelink in Oregon will end as of April 1, If I move to Vancouver WA, will I continue having free cellphone service? Is the service ending only in Oregon?

    Thank you.

    Reply
    • Free Government Cell Phones says

      March 6, 2017 at 5:58 pm

      Your phone will probably continue to be active and work, Vasilily. However, you’ll eventually need to re-enroll with the same company or a different one when it’s time for you to re-certify after one full year.

      Reply
  223. Gloria E Florence says

    March 6, 2017 at 1:32 pm

    I was a safelink participant when I was in Florida. When I moved to Michigan, my phone no longer worked. Did I do something wrong?

    Reply
    • Free Government Cell Phones says

      March 6, 2017 at 2:19 pm

      Safelink offers service in both states, but you may be in an area that doesn’t get a Safelink signal. Or it could be a thousand other things that we could never guess. We’d suggest that you contact Safelink’s customer service team to track down the real problem.

      Reply
  224. Roy says

    March 3, 2017 at 3:11 pm

    Do you have flip phones!? I’m to old to use a smartphone. I get 560 a mouth in SIS. I’m sure I would quaflie. I’m 71 yrs.old.

    Reply
    • Free Government Cell Phones says

      March 3, 2017 at 6:46 pm

      We don’t have any phones, Roy. Because we’re not a Lifeline free government cell phone service provider. We’re an independent website. You need to contact one of the companies in your state. Here’s where you can find all those companies, their plans, and their contact info:

      https://www.freegovernmentcellphones.net/states

      Reply
  225. New Jersey says

    March 3, 2017 at 9:56 am

    I purchased a Samsung S7 Edge unlocked for USA in late November 2016 (G935U) and was pleasantly surprised to see Safelink finally allows unlocked Android phones. I signed up online, chose the Bring Your Own Device option and quickly went through the six steps in about one minute and within a week had the SIM delivered. I followed the instructions and was up and running in around five minutes. Everything works. No added software dialers. Works just like any other big service provider on your phone. I think my service is T-Mobile here in New Jersey.

    Reply
    • Free Government Cell Phones says

      March 3, 2017 at 11:44 am

      That’s good to hear, New. We hope all our Safelink readers find it as simple as you did.

      Reply
  226. Carl Christy says

    February 28, 2017 at 2:51 pm

    I have had the most excellent service with SafeLink for the past 18 months in Arizona, but the unlimited texts on the little free Alcatel phone were all but useless. Press the A key THREE TIMES to get a C? Rite. So a week ago I bought a used AT&T Android off eBay and began the BYOP switchover process. I ordered the AT&T SIM because my Droid was still LOCKED to AT&T. I worried about that, but it turned to be NO PROLLEM! My SafeLink plan was changed from the Alcatel’s T-Mobile to the Droid’s AT&T, perhaps by chance, or perhaps by the excellent TracFone staff knowing the situation??? The SIM would only be free for NEW members, but the $1 plus $6 shipping via Fedex was fine, as long as things worked… It got here in 4 days and I slapped it in and tried to follow the steps online to get it switched. I was a computer engineer for 29 years, and these steps were from TracFone, but they simply wound up in a loop. So I called TracFone support, identifying myself as an ecstatic SafeLink member. WOW, they answered two different calls right away on a weekday afternoon and bingo bango bongo, I had voice on my Droid in about 2 hours after my old Alcatel went down (in 2-3 minutes). Texts started working the next morning. I was able to get Data and MMS working myself with the texted instructions to set up an APN, pretty simple. My former minutes/texts/data were carried over as if I had bought them (although they were free), and my new monthly 350/unlim/500MB plan will ADD (without rollover) to those each month. I am happy as a clam with SafeLink, and I would do the BYOP again any time. Using UNLIMITED TEXT and MMS per month is so sweet I can taste it, since texting is 95% of my communications. Having 500MB of data per month is great for being out of the house. I’m staying with the oldest and biggest house: SafeLink.

    Reply
    • Elizabeth Sparks says

      March 13, 2018 at 9:52 pm

      You are my hero! Having had a very rough few years, including the loss of my job while caring for my terminally ill mom. =( The storm of adversity being relentless has made going back to work quite tough. Anyway, I’ve been without a cell phone for 4+ months and recently learned I’d qualify for this program. I’m a bit behind on such things as never needed them before. I’ve scoured online for hours trying to find the right company, but hearing from a fellow Arizonan was exactly what I needed to take the plunge! Also, it seems being able to get support locally or add minutes/data would be a huge bonus. Have you had any issues with reception? I’m in north Phoenix, so am not in the boonies or anything. Now, just praying my Verizon Galaxy 7 edge will work with them! I’m not exactly customer of the year with them, so am cautiously optimistic it won’t be locked. Anyway, THANKS for posting!

      Reply
  227. Elizabeth Overcash says

    February 23, 2017 at 4:52 pm

    I am hoping you can shed some light on Q-Link. I’ve had their service (and original, cheap flip phone) since 2014. I have tried to contact them numerous times and no one ever answers the phone. When i email with problems I get a canned response that doesn’t help. Do they actually have living people working for them? I have tried to switch to another service but can’t since I’m already listed in the database. I’m sure if I told Q-Link I want to drop their service it wouldn’t make any difference, or they would shut it off before I get a new one. This is the only phone I have, what can I do?

    Thanks,
    Beth

    Reply
    • Free Government Cell Phones says

      February 23, 2017 at 7:22 pm

      We don’t know what else to tell you, Elizabeth. Maybe some of our readers can give you better advice. Readers?

      Reply
  228. Ombeni says

    February 23, 2017 at 12:10 am

    I have helped my friend apply for safe Link free phone over a year ago. They sent him envelope and a form to fill. We filled it out and sent all the docs, but until now he has never get either a phone nor any correspondence from them. We called and called until we got tired. We sometimes think that they might have stolen his identity because they requested we send them copy of I.D and of social security card.

    Help please!

    Reply
    • Free Government Cell Phones says

      February 23, 2017 at 4:00 am

      How about if you contact one of the other free government cell phone companies in your state. Explain the situation and ask if your name shows up on the NLAD (National Lifeline Assistance Database). If it does, then you need to contact Safelink to discuss the fact that you never received a phone. If it doesn’t, you are free, that means you do not have a Safelink account and are free to enroll with someone else. Here’s where you can find that list of companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
      • J. Schusler says

        February 23, 2017 at 3:31 pm

        I’m having the same problem with SafeLink for CA, I called Assurance Wireless, and was told I needed to contact the national lifeline. Number is 888-641-8722.

        Reply
  229. Hilda Heredia says

    February 17, 2017 at 7:58 pm

    Deseo cancelar mi servicio telefonico ya q se me persio el celular. Como lo puedo hacer. Soy de Puerto Rico.

    Reply
    • Free Government Cell Phones says

      February 18, 2017 at 5:39 am

      Póngase en contacto con el equipo de servicio al cliente de su proveedor de servicios. Podrán cancelar su cuenta.

      Reply
  230. carl glitsch says

    February 9, 2017 at 10:32 pm

    i QUALIFY AND NEED A FREE PHONE I’M 72 and on social security with no other income

    Reply
    • Free Government Cell Phones says

      February 10, 2017 at 3:15 am

      Here’s an introductory article that tells you how to enroll and get a free government cell phone, Carl:

      https://www.freegovernmentcellphones.net/basics/how-do-i-get-a-free-phone

      Reply
  231. Larry B. says

    February 6, 2017 at 8:29 pm

    Safelink is having problems with text messaging on smartphones not working properly. Not sure if it’s because of the new unlimited texting or what. But I’ve been trying to resolve this for two weeks now. I think they’re finally aware of the issue, I hope. Their customer service is awful. Makes you pull your hair out!.

    Reply
  232. J.T. says

    February 6, 2017 at 4:11 pm

    I have a LG Tracphone that I pay $23 every three months to keep active. I am wanting to switch over to the Safelink free phone. Will I be able keep my same phone # if I make the switch? Thank you.

    Reply
    • Free Government Cell Phones says

      February 6, 2017 at 5:31 pm

      Yes, you can keep the same number. Just make sure you tell the service rep that you want to “port over my current phone number” in your initial call.

      Reply
  233. James D. Woodland says

    February 2, 2017 at 2:48 pm

    I have a Android smartphone that is a Tracphone. How can I use/activate this device and use it. ?

    Reply
    • Free Government Cell Phones says

      February 2, 2017 at 6:37 pm

      Are you already enrolled with Safelink, James?

      Reply
  234. Mark Edison says

    January 31, 2017 at 10:31 pm

    Hi I’m poor and I’m on Medicare and I need a phone

    Reply
    • Free Government Cell Phones says

      February 1, 2017 at 4:01 am

      Then you need to find a company and a plan that fits your needs best (most minutes, most texts, most data, smartphone, etc) and enroll with that company. Here’s where you can find al it’s of all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  235. Thomas Snycerski says

    January 30, 2017 at 10:16 am

    IF YOU ARE SAYING YOU CANT GET FREE PHONE, THATS INCORRECT. IVE HAD ONE FOR 8 YRS. IM DIDABLED AND ON MEDICARE OR SSDI OR SSI, FOOD STAMPS. IF YOU HAVE ONE OR MORE YOU QUALIFY. CALLING IS HORRIBLE, I SUGGEST GETTING AN APPLICATION OR DO IT ON BROWSER. READY SAFELINK.COM. ITS A B I T H!!! YOU MUST USE MODERN BROWSERS OR IT DOESNT WORK, TOM S.

    Reply
  236. Mariyn jones says

    January 30, 2017 at 9:48 am

    Need a new phone lost my phone

    Reply
    • Free Government Cell Phones says

      January 30, 2017 at 1:51 pm

      Read this article, Marilyn. It will tell you how to get your phone replaced (keep in mind, however, that you’ll probably have to pay a relatively small fee):

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  237. Timothy Esco says

    January 26, 2017 at 11:46 am

    Trying to get a new phone

    Reply
    • Free Government Cell Phones says

      January 26, 2017 at 1:15 pm

      Try applying.

      Reply
  238. Joe Leach says

    January 22, 2017 at 2:43 pm

    Too bad they don’t offer it for those of us on Disability. I have low vision as well. I don’t get Medicaid, but I do get Medicare.

    Reply
  239. Deborah mcginnis says

    January 21, 2017 at 12:09 am

    I need to know how to see if my phone is on the way it has been about 2 or 3 weeks

    Reply
    • Free Government Cell Phones says

      January 21, 2017 at 6:25 am

      Most companies say it will take two or three weeks for delivery, but many of our readers say it takes four weeks or een longer. The record is held by a reader who told us it took six months. But you can go to the Safelink website, click on “Account” and then click on “Check Enrollment Status” and that should give you the information you’re looking for.

      Reply
  240. Polly Ester Dolbier says

    January 20, 2017 at 9:05 pm

    When I got out of prison in August of 2016 I applied for food stamps and got food stamps then went with Q Link and tried to get a free government phone they gave me the run around. They kept asking for verification which I sent of my SNAP benefits which I provided on three separate occasions their final answer was it was going to take 60 to 90 days for them to process my application I never heard back from them. I am currently homeless unemployed I get map which is the medical assistant program I only qualified for 3 months of food stamps so I go to food pantries to get food. If I had a phone maybe I could get a job so I could get a job that I could get an actual place to live.
    I don’t know what if anything can be done to help me out but any assistance or information that you can provide me with would be much appreciated thank you

    Reply
    • Free Government Cell Phones says

      January 21, 2017 at 6:21 am

      It’s outrageous that you should have gone that long without an answer. We’re going to guess that the problem revolves around the fact that you’re homeless and you must have a permanent address to qualify. Yeah, it’s a huge flaw in the Lifeline system because homeless people probably need a phone more than anyone else.

      If you live in a homeless shelter, you can work around the permanent address issue. Here’s an article that explains how:

      https://www.freegovernmentcellphones.net/qualify-in-group-home-shelter

      Keep in mind that there are lots of other Lifeline free government cell phone companies and one of the others might offer you an even better plan than the one you applied for. You can find all those companies in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply
  241. M.perez says

    January 12, 2017 at 4:19 pm

    I’m trying to apply for this to help me. I do get other assistance such as SNAP and TANF for my daughters and myself but am having a bit of a hard time with having to pay for a phone as well. Trying to apply for this but getting nothing but a run around its very frustrating.

    Reply
    • Free Government Cell Phones says

      January 13, 2017 at 2:46 am

      What kind of runaround are you getting, MPerez? If you’re having trouble enrolling with Safelink, there are lots of other service providers you can try. Here’s where you can find all the service providers in your state. Make sure you check them all out carefully, so you find the plan that fits your needs best (most minutes, most texts, most data, etc).

      https://www.freegovernmentcellphones.net/states

      Reply
  242. Marilynn J Ellison says

    January 11, 2017 at 11:25 am

    How do you report someone that is getting a phone but does not get any of the assistance.this is not right for people to get a cell phone and don’t get assistance that is fraud isn’t it

    Reply
    • Free Government Cell Phones says

      January 11, 2017 at 11:56 am

      Good question, Marilyn. Turn the cheating son of a bitch in immediately. The money spent on that phone can be used to help someone who really needs it. Here’s an article that tells you how to report fraud:

      https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste

      Reply
    • Jane says

      January 20, 2017 at 12:03 pm

      They may be making more money than their family qualifies for for other benefits but less money than that required for a free phone. It is also income based even though they may not qualify for other benefits from the govt. So be very sure before you go reporting them for fraud.

      Reply
  243. J. Cast says

    January 9, 2017 at 6:03 pm

    I have a small phone from your company. May I get a smartphone instead?

    Reply
  244. Guy Lutes says

    January 9, 2017 at 6:51 am

    Sent phone that does not get cellular data in this area. Called and was told nothing can be done, asked what to do with phone and no one had answer.

    Reply
    • Free Government Cell Phones says

      January 9, 2017 at 9:45 am

      Call in again and ask for a supervisor, Guy. The rep you spoke to gave you an unacceptable answer.

      Reply
  245. John says

    December 30, 2016 at 10:15 am

    For 9 MONTHS I have been trying to re-enroll in the Safelink program, but these ass-wipes are total clueless. I have sent all the info they have wanted 6 TIMES and they claim they have not received it, even tho the last one was signed for.

    This company needs re-evaluated….

    Reply
    • Free Government Cell Phones says

      December 30, 2016 at 1:49 pm

      If that’s the case, John, you really should apply with one of the other free government cell phone companies in your state. Here’s where you can find a complete list of providers:

      https://www.freegovernmentcellphones.net/states

      Reply
  246. Peter says

    December 30, 2016 at 5:12 am

    Please upgrade my safelink phone to a smartphone . Please have safelink call me 360 670 **** thanks , pete

    Reply
    • Free Government Cell Phones says

      December 30, 2016 at 8:28 am

      Sorry, Peter, but we are not Safelink so we cannot upgrade your phone. You need to contact the company online or by phone.

      Reply
  247. pam says

    December 23, 2016 at 12:18 pm

    Can anybody tell me if minutes come off of my phone automatically even if I don’t use the phone? It seems the phone loses minutes when I am not even using it.

    Reply
    • Free Government Cell Phones says

      December 23, 2016 at 2:33 pm

      Unless there’s something defective with your phone, minutes should not come off when the phone has not been used.

      Reply
  248. Steve says

    December 17, 2016 at 1:52 pm

    Not that it would make a difference to most but, Who Is SAFELINK anyways. If you want a Made In The USA point of reference then.

    Safelink aka Tracfone, Parent Company is América Móvil.

    Safelink Wireless service is provided by Tracfone Wireless, Inc.
    Tracfone is a subsidiary of Mexico’s largest telecommunications company América Móvil.

    If and only if there are any profits being a Lifeline Provider then where do the profits end up? Good question Steve but, leave it up for a Lifeline subscriber of Safelink to question it themselves…
    Steve

    Reply
    • Free Government Cell Phones says

      December 17, 2016 at 4:55 pm

      Steve is correct. We addressed that question years ago as you can see here:

      https://www.freegovernmentcellphones.net/faq/is-safelink-wireless-owned-by-mexican-carlos-slim-worlds-richest-man

      Reply
  249. tory says

    December 15, 2016 at 1:17 pm

    how do I get a smart phone from safelink. I’ve already got a very small piece of crap phone I cant hardlytext on. I don’t have the money to buy a compatible phone

    Reply
    • tory says

      December 15, 2016 at 1:20 pm

      I’m at a friends house barrowing his computer an really need an answer very fast as I only have like 10 mins before I have to get back home

      Reply
      • tory says

        December 15, 2016 at 1:24 pm

        can someone please help me asap need help bad

        Reply
        • Free Government Cell Phones says

          December 15, 2016 at 2:39 pm

          What kind of help do you need, Tory?

          Reply
      • Free Government Cell Phones says

        December 15, 2016 at 5:29 pm

        Sorry we could not get back to you in the 600 seconds you requested.

        Reply
    • Free Government Cell Phones says

      December 15, 2016 at 5:28 pm

      It’s all explained on this page, and their phone number and website link is at the bottom of the article on the page.

      Reply
  250. Sandra says

    December 1, 2016 at 7:59 pm

    I,m a bit confused. I just signed up for my phone and there was a page for phone upgrades, but I thought everyone gets a smartphone after December 1, 2016?

    Reply
    • Free Government Cell Phones says

      December 2, 2016 at 1:06 am

      Just because you get a smartphone doesn’t mean there are better, newer, more fully-featured smartphones available.

      Reply
  251. M. Jewett says

    December 1, 2016 at 5:45 pm

    I tried to enroll online and my address was rejected as being invalid. I’ve been living her for 15 years and get mail delivered here daily. What’s up????

    Reply
    • Free Government Cell Phones says

      December 2, 2016 at 1:01 am

      It’s impossible for us to tell you exactly “what’s up,” M Jewett, but if we had to guess we’d say that someone else has used your address to enroll for a free government cell phone. There are several other possible answers, but that would be our guess. Contact Safelink again and ask them to explain why you were rejected.

      Reply
  252. Jose M Gomez says

    November 30, 2016 at 12:33 am

    Our granddaugther has Safelink phone but wants a smartphone cause the phone that she has is just to hard to send texts from!! We have a Samsung S3 from AT&T that she would like to have but we don’t know if it can be used with Safelink

    Reply
    • Free Government Cell Phones says

      November 30, 2016 at 4:24 am

      You’ll need to contact Safelink’s customer service or tech support team to get an accurate answer to that question, Jose. Not all cell phones are compatible with all cell phone networks.

      Reply
  253. edward simon says

    November 19, 2016 at 5:12 pm

    where can i get this phone in corona ca

    Reply
    • Free Government Cell Phones says

      November 19, 2016 at 8:35 pm

      Ahhhh, lovely Corona, California, the heart of the Inland Empire. We know it well.
      We strongly recommend that you do NOT enroll for a free government cell phone at a street tent or booth, Edward. There have been too many cases of fraud and abuse coming from these places. Instead, we urge you to enroll by phone or online. Much safer that way.

      Reply
  254. sandy says

    November 19, 2016 at 3:02 am

    i tried to get the phone and they asked for my SS and date of birth and address ,is this the procedure ?

    Reply
    • Free Government Cell Phones says

      November 19, 2016 at 5:16 am

      Yes, it is, Sandy. They need your social security number and birthday to identify you and make sure you are who you say you are. And they need your address to make sure no one else at that address already participates in the program. The Federal Communications Commission requires them to do these things to curb fraud and abuse.

      Reply
  255. Bruce Keith says

    November 16, 2016 at 10:04 am

    My phone won’t turn on. starts to then cuts off. please send a replacement.

    Reply
    • Free Government Cell Phones says

      November 16, 2016 at 11:46 am

      We’re not Safelink, Bruce. We’re an independent website. You’ll need to contact that company’s customer support or tech support team to solve your problem.

      Reply
  256. Julie Frazier says

    November 3, 2016 at 8:19 pm

    When upgrading do you get to keep the same number?

    Reply
    • Free Government Cell Phones says

      November 4, 2016 at 2:02 am

      Yes, you get to keep the same phone number when you upgrade. You can even keep the same phone number when you switch service providers IF you say, “I want to port over my current phone number.”

      Reply
  257. Debra Glenn says

    November 3, 2016 at 9:37 am

    i applied online but had trouble sending financial info. Please email me *******@gmail.com with so that I can e-mail versus texting.

    Thank you

    Reply
    • Free Government Cell Phones says

      November 3, 2016 at 10:59 am

      We’re not your service provider, Debra. We’re a website with no affiliation to the free government cell phone companies. Try getting a hold of Safelink’s customer service team.

      Reply
  258. Josh Gates says

    October 31, 2016 at 10:34 am

    I think Safelink has altered their service. I got message stating that on November 1st I am upgraded to 500 minutes per month (up from 350) and now visiting the web site there is the option to upgrade the phone used, which before was not possible. http://shop.safelinkwireless.com/SafeLink-Smart-Phones

    Reply
    • Free Government Cell Phones says

      October 31, 2016 at 11:16 am

      It was always possible to upgrade your Safelink phone, Josh. But it’s no wonder you missed it, because Safelink has a terrible website.

      Reply
  259. Corey says

    October 29, 2016 at 3:25 pm

    where are the street booths in california? I dont know where the street booths are and the times.

    Reply
    • Free Government Cell Phones says

      October 29, 2016 at 5:18 pm

      Don’t do it, Corey. The street booths and tents are the source of too much fraud and abuse. Do yourself a favor and apply by phone or online. Here’s where you can find all the California free government cell phone companies:

      https://www.freegovernmentcellphones.net/states

      Reply
  260. Katie says

    October 27, 2016 at 11:49 pm

    Hello, as a struggling single mother on SSDI and food stamps, I am thrilled to find this program!! Am I able to use the old iPhone I already own, or will I have to use a phone they issue out? Thanks for your time!

    Reply
    • Free Government Cell Phones says

      October 28, 2016 at 4:14 am

      Maybe, maybe not. Not all phones are compatible with all cell networks, Katie. You’ll need to contact customer service or tech support to determine if your current phone will work. Of course, there are a number of companies offering the Lifeline program in every state, so you have choices. You can always call several companies until you find one that is compatible with your phone. Here’s where you can find all the companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  261. Ruth Domer says

    October 26, 2016 at 5:06 pm

    I had a safe link but my eyes are bad so now I need one I can see. that and mine got shut down so I got assurance phone that im having shut of fits to confusing.

    Reply
  262. Arion Wweatherford says

    October 25, 2016 at 9:11 pm

    How do I see if someone else is using my name to receive a phone without my permission?

    Reply
    • Free Government Cell Phones says

      October 26, 2016 at 2:24 am

      There is a National Lifeline Assistance Database that’s supposed to list everyone who receives the service. If you are rejected for service, you may be able to get the service provider to tell you if someone is using your name and social security number at a different address.

      Reply
  263. Stanley Pruett says

    October 18, 2016 at 12:12 pm

    I qualified for the service and showed my SSDI and Disabled Veterans benefits form. After 2 weeks and no phone I found the agent and they need proof of my birth date. The ONLY form I have is a county probation ID and was told unacceptable. Really? I showed proof of my disabilities and a county govt. ID with DOB. Serial # 3100**** may help you. Could someone help me out with a phone?

    Reply
    • Free Government Cell Phones says

      October 18, 2016 at 12:32 pm

      Do you know what forms Safelink will accept as proof of your date of birth? Does it need to be a birth certificate or will other forms of ID work — such as drivers license or veteran’s documents?

      Reply
  264. Janice Stephenson says

    October 18, 2016 at 10:06 am

    Did you get my online application? I filled it out either Thursday or Friday last week. Janice l stephenson

    Reply
    • Free Government Cell Phones says

      October 18, 2016 at 12:38 pm

      No, Janice, we did NOT receive your application. There’s a simple reason for that — we’re not your service provider. We’re an independent website. You need to contact Safelink customer service to find out the status of your application. Good luck.

      Reply
  265. Mary says

    October 17, 2016 at 7:05 pm

    Can’t make a call. I get the message “prepaid service disabled” How do I re-able my service? thanksi

    Reply
    • Free Government Cell Phones says

      October 17, 2016 at 8:02 pm

      You need to contact your service provider’s customer service and/or tech support team.

      Reply
  266. Nellie says

    October 16, 2016 at 1:08 pm

    Hi,

    What’s the deal with Budget Mobile? I went to use my phone and it was deactivated even tho I used it within the required number days. I tried to login to my account and got this message.

    “Sorry, there was an Problem retrieving your full account detail. We apologize for the inconvenience. If the problem persists, please Contact Us.

    Problem Details
    YOUR ACCOUNT HAS BEEN TRANSFERRED TO SAFELINK.”

    This happened with NO communication and no warning. Thank god I am not having an emergency. This is very shoddy treatment and is quite humiliating!

    Reply
    • Free Government Cell Phones says

      October 16, 2016 at 5:00 pm

      We’re getting lots of reader comments indicating that something is going on with Budget. This should be big news, but so far there is no definitive answer.

      Reply
  267. charlette devaughn says

    October 16, 2016 at 3:35 am

    I have lost my phone. I need a replacement or upgrade. I been calling with no success.

    Reply
    • Free Government Cell Phones says

      October 16, 2016 at 4:16 am

      If Safelink is neither answering nor solving your problem, maybe it’s time for you to switch to a new service provider. Here’s an article that tells you how easy it is to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  268. maria says

    October 10, 2016 at 2:42 am

    Hi. I’m a mother who’s trying to find my daughter. I opened up a line with an government phone for her recently.
    She left out of town to work for a few days and said she will be back. My daughter never misses a day without letting me know she’s ok. But I received a call from her number and heard some strange noises on her end. And since then I havent heard from her. I’m very concerned. Is there any way I can get help to find my daughter’s location through the phone?

    Reply
    • Free Government Cell Phones says

      October 10, 2016 at 6:50 am

      Maria, we’re really sorry to hear about your missing daughter. There’s nothing we can do to help you, and most likely Safelink will not be able to either. Best of luck to you.

      Reply
    • VERONICA says

      October 13, 2016 at 11:28 am

      THE POLICE/DETECTIVES WOULD PROBABLY BE YOUR BEST BET. MY PRAYERS FOR YOUR DAUGHTER AND FOR YOU.

      Reply
  269. Nikele says

    October 6, 2016 at 5:17 pm

    I thought I was going to receive a headset with my tracphone but I didn’t. Where can I buy one that works for the tracphone I was send yesterday October 4, 2016 if that means a different model for those in the know. Bless!

    Reply
    • Free Government Cell Phones says

      October 6, 2016 at 6:39 pm

      Amazon. EBay. Any store that sells Tracfones.

      Reply
  270. lisa m onto says

    October 5, 2016 at 9:48 am

    I would like to buy a replacement phone for a safelink phone that is lost.

    Reply
    • Free Government Cell Phones says

      October 5, 2016 at 10:19 am

      Here’s an article that tells you all about replacements for lost, broken or stolen phones:

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  271. Dorothy says

    October 3, 2016 at 4:15 am

    I have a safelink phone for my oldest son but can my other 2 boys get a phone they are at the age where I need to he able to get a hold of them. I get foodstamps, LEAP, state insurance, my kids get free breakfast and lunch at school. Any feedback would be great thank you for your time.

    Reply
    • Free Government Cell Phones says

      October 3, 2016 at 6:35 am

      Unfortunately, Dorothy, they cannot. The rules of the Lifeline program say you can only have one phone per household.

      Reply
  272. Joyce A Vespie says

    September 27, 2016 at 4:58 pm

    I lost my phone and need a replacement phone please.?

    Reply
    • Free Government Cell Phones says

      September 27, 2016 at 6:10 pm

      Here’s an article that tells you the replacement policy of all the major Lifeline free government cell phone companies (including Safelink):

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  273. marilia says

    September 26, 2016 at 10:20 am

    mi mama recive food stamps and medicare y llamamos hace meses para q ella recibiera el cellular de gobierno gratis y hasta hoy no ha recibido nada q se puede hacer al respecto porque ella es senior y necesita uno.

    Reply
    • Free Government Cell Phones says

      September 26, 2016 at 1:01 pm

      No hablamos español, Marilia.

      Reply
  274. Karen Ciota says

    September 22, 2016 at 10:01 am

    I don’t understand how to sign up for this. Your website is confusing. I need to get this phone for my mother who is on social security and Medicaid. I can’t even tell what type of phone is available. I cannot call from work so I was hoping to sign her up online. Where is the link? I have already compared plans and looked at the others. This is the one I want

    Reply
    • Free Government Cell Phones says

      September 22, 2016 at 11:00 am

      You have stumbled upon one of the great mysteries of the Lifeline Assistance program, Karen. Each company stocks numerous brands and models of phones and they hand them out randomly. So you never know which phone you’ll get. We’ve provided links to each company (phone AND website) on the page dedicated to that company. Like on this page, for example, down toward the bottom of the article.

      Reply
  275. Dashiki says

    September 21, 2016 at 10:16 pm

    I live in santa clara California. I just recieved a safelink phone. How many min and text messages and data do i get free per month?

    Reply
    • Free Government Cell Phones says

      September 22, 2016 at 5:41 am

      We have no way of knowing what plan you enrolled in, Dashiki. You’ll need to contact Safelink customer service to get your question answered.

      Reply
  276. Mary bervinkle says

    September 6, 2016 at 10:49 am

    My lifeline phone has no min

    Reply
    • Free Government Cell Phones says

      September 6, 2016 at 11:33 am

      Contact your service provider’s customer service team.

      Reply
  277. sandra worthington says

    September 6, 2016 at 5:53 am

    I did not receive my monthly minutes. Would like to know why.

    Reply
    • Free Government Cell Phones says

      September 6, 2016 at 6:36 am

      We’re not your service provider, Sandra. We’re an indepedent website. You’ll need to contact your service provider to get your missing minutes.

      Reply
  278. Jeffrey Breeding says

    September 6, 2016 at 5:09 am

    I didn’t get my 250 minutes this month

    Reply
    • Free Government Cell Phones says

      September 6, 2016 at 5:16 am

      Only Safelink can help you with that problem. Contact its customer service team.

      Reply
  279. trina says

    August 17, 2016 at 4:05 pm

    Where can I go to get a phone I live in selma ca that’s california

    Reply
    • Free Government Cell Phones says

      August 17, 2016 at 6:33 pm

      See the comments below, Trina, to see our opinion of the street tents and booths.

      Reply
  280. tina avery says

    August 17, 2016 at 1:15 am

    what location near the 40219 in louisville ky can i locate a tent vendor friday 8-19-16? thank you for the response.

    Reply
    • Free Government Cell Phones says

      August 17, 2016 at 1:17 am

      It’s almost impossible to tell you where and when street tents or booths will be set up, Tina. The people working the booths are independent contractors which means that even the Lifeline companies themselves do not know where or when they will be set up. Your best bet — for numerous reasons — is to enroll online or by phone.

      Reply
  281. FELIX SERATE says

    August 10, 2016 at 4:39 am

    BUENOS DIAS QUISIERA SABER COMO PUEDO CAMBIAR MI TELEFONO SE ME CALLO Y SE ROMPIO LA PANTALLA NO PUEDO LLAMAR YA QUE SE VE LA MITAD DE LA PANTALLA ES DE SAFE LINK EL NUM ES 7875481254

    Reply
    • Free Government Cell Phones says

      August 10, 2016 at 5:56 am

      According to Google Translate, Felix said, “Good morning. I would like to know how can I change my telephone and screen keep quiet broke because I cannot call half the screen in seven. Safelink is the number *********.”

      Although that doesn’t make complete sense, it appears that Felix wants to know what to do about his broken Safelink phone. Read this article, Felix. It provides the information you need:

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  282. Juan Rosado Malavet says

    July 29, 2016 at 8:02 am

    How can I work as a rep in my area?

    Reply
    • Free Government Cell Phones says

      July 29, 2016 at 8:31 am

      You must contact Safelink directly, Juan. We are not affiliated with Safelink nor any other free government cell phone company.

      Reply
  283. Donna Bolden says

    July 26, 2016 at 9:02 am

    My airtime was suspended. I made calls as instructed. Why?

    Reply
    • Free Government Cell Phones says

      July 26, 2016 at 1:45 pm

      Not a clue, Donna. We’re not your service provider.

      Reply
  284. clare wilson says

    July 25, 2016 at 1:38 pm

    Are minors (18 & younger) able to get a cell phone if they are in foster care?

    Reply
    • Free Government Cell Phones says

      July 25, 2016 at 3:20 pm

      No. Regulations state that you must be 18 or older.

      Reply
  285. Joan says

    July 22, 2016 at 11:05 am

    Do you offer smartphones or phones that allow me to complete job applications?
    Thanks

    Reply
    • Free Government Cell Phones says

      July 22, 2016 at 1:38 pm

      At this time Safelink offers smartphones only in California. But lots of other companies offer smartphones (even if some of them require you to pay a small upgrade fee). Here’s where you can find the smartphone policies of all the major Lifeline Assistance companies:

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

      Reply
  286. Russell Outlaw says

    July 19, 2016 at 4:00 am

    How I get unlimited text where it don’t take time off

    Reply
    • Free Government Cell Phones says

      July 19, 2016 at 4:24 am

      Can you clarify what you mean when you say, “…it doesn’t take time off?”

      Reply
  287. Wanda arnold says

    July 15, 2016 at 3:13 pm

    I love safelink, but I see ads on Facebook about safelink smartphones, I would love to have one of those, if I can’t get one through safelink, can I use a smartphone that was given to me , it was a boost mobile phone, os there any way that I can use my safelink sim card in it? That would be awesome

    Reply
    • Free Government Cell Phones says

      July 15, 2016 at 6:33 pm

      Safelink will not guarantee that you’ll get a smartphone, but you can always get a smartphone by paying a small upgrade fee.

      In regard to the SIM card issue, it all depends on the make and model of your phone and the network on which your service provider operates. You’ll need to talk to customer service or tech support before buying another phone.

      Reply
      • Stephanie says

        July 27, 2016 at 10:05 pm

        What is the upgrade fee?

        Reply
        • Free Government Cell Phones says

          July 28, 2016 at 8:33 am

          Upgrade fees vary from company to company and phone to phone, Stephanie. First thing you need to do is check your service provider’s website to see if the upgrade fee is revealed there. If not, contact its customer service team to get the answer.

          Reply
  288. David Dickerson says

    July 9, 2016 at 5:16 pm

    Need a new phone for 276-229-**** please. Prefer touch screen smart phone. Other phone is getting to where it don’t want to charge.

    Reply
    • Free Government Cell Phones says

      July 9, 2016 at 5:36 pm

      Here’s an article that tells you the upgrade policies of all the major Lifeline Assistance companies, David:

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

      Reply
  289. david villalon says

    July 4, 2016 at 2:32 pm

    Im looking for galaxy s smartphone do you offer it

    Reply
    • Free Government Cell Phones says

      July 4, 2016 at 3:47 pm

      All we offer is news and information, David, because we are an independent website that’s not affiliated with any of the free government cell phone companies. To find out which phones are offered by Safelink, you must visit its website or call it customer service team.

      For information on the smartphone upgrade policies of each of the major companies, read this article:

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

      Reply
    • alice dingle says

      July 7, 2016 at 12:18 pm

      I have a free cell phone and I want it turned off the number is 843-642-****

      Reply
      • Free Government Cell Phones says

        July 7, 2016 at 4:59 pm

        You need to contact your service provider directly, Alice. This website is not affiliated with any Lifeline Assistance company.

        You can find Safelink’s contact info toward the end of the article on this page.

        Reply
  290. Brittany Dyer says

    July 3, 2016 at 6:44 am

    I need a PUK code to unlock my phone. The number I call keeps hanging up on me. Please I need help.

    Reply
    • Free Government Cell Phones says

      July 3, 2016 at 7:18 pm

      Here’s an article that tells you what to do:

      https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it

      Reply
  291. Olena Lake on behalf of Galyna Militinska says

    July 2, 2016 at 11:20 pm

    The service of Safelink is awful! I applied for my mom’s first in her life free cell phone, which she is eligible for. However, the Safelink requested the proof of her eligibility. I have her required documentation twice by all means of communications: 2 times I have attached the files and it was successfully attached. Two times I have emailed those documents following 2 different and confusing instruction about subject line and body of the email. Twice I have sent the documentation by mail. No results. The case is still on pending status by July 3 from May 27. And I keep receiving the letters with request of proof of her identity, which I have already dome 6 times.
    It looks that those people just like to make a fun of my old mom, who desperately need this phone for her life safety.
    This Company, Safelink, MUST be removed from this type of service and from the government’s advertising and promoting their business web site. They fail to provide this service!

    Reply
    • Free Government Cell Phones says

      July 3, 2016 at 7:21 pm

      Unacceptable service, Olena. Perhaps you should cancel that application with Safelink and apply with on of the other Safelink companies doing business in your state. Here’s where you can find a list of those companies:

      https://www.freegovernmentcellphones.net/states

      Reply
  292. Vincent says

    July 1, 2016 at 9:55 pm

    I just got let go from my job my wife still works. We have a 20 month old son and and we are expecting another within the month. Can I apply for a phone for the time I am looking for work and filing for unemployment in order to lower our household budget.

    Reply
    • Free Government Cell Phones says

      July 4, 2016 at 3:49 am

      Yes, you can apply as long as you meet the eligibility requirements. Here’s an article that tells you how to qualify:

      https://www.freegovernmentcellphones.net/basics/qualify

      Reply
  293. Audrey Gaskin says

    June 28, 2016 at 8:19 am

    I live in North Carolina and I am interested in becoming a distributor and signing people up that need this service. Are you hiring currently?

    Reply
    • Free Government Cell Phones says

      June 28, 2016 at 11:07 am

      You will need to contact Safelink directly using the contact info provided on this page.

      Reply
  294. john w jones says

    June 27, 2016 at 3:17 pm

    can i pick my own phone number? if so id like 412-372-••••. thanks .

    Reply
    • Free Government Cell Phones says

      June 27, 2016 at 6:21 pm

      You can only choose from available numbers, John. You should call Safelink customer service to discuss it.

      Reply
  295. Jose says

    June 16, 2016 at 3:34 pm

    My phone is lock to help me pin number

    Reply
  296. PATRICIA BARRE says

    June 16, 2016 at 8:41 am

    where do I sent my expected Safelink cell IF i’m already on one of the government plans

    Reply
  297. PATRICIA BARRE says

    June 16, 2016 at 8:32 am

    i already have a free cell which i was unaware i already had one
    how do i cancel my Safelink approval

    Reply
  298. Freddie Horsley says

    June 8, 2016 at 5:35 am

    I would like to say what I would do just to be able to go to work & always reply back is your crazy you have the life just sit home & wait for your check to deposit. Trust me it’s NOT A WALK IN THE PARK & YOU’RE NEVER PREPARED how much it affects your entire life & in ways you could never imagine. I’m very thankful for your company & being a great provider when I lost my last but of pride watching my wife each am leaving ewofk @ 4:00am 12-14 he shifts and coming home to assist me & I’m suppose to be there to take care and provide for her and then say you can finally become stay home mom & her health nearly took her from me & she lost her job by being terminated & that changed her mentally & then we would next be told were LOOSING house we bought 6 yes prior. I begged her to drop my iPhone service from her acct. & check into what info I was told about today & she did & chose your vimosby which being honest have overall been wonderful but to respect what you do for those in honest need I feel I need to make complaint about the women wk’s there which I’ve got a lot of respect for women in the working world especially if they are anything like my wife when I met her rshe was recently divorced raising 3 yr old son no support & her familtbhad lost their 17 yr old son bug depression anxiety etc was forced down while on the clock & she went above & beyond expected duties & her son doing great living like a king! Every time she has tried to help me do this request via phone every female that got our call was so rude & talked to her as if she was trash & I’d get so frustrated hearing that & her maintain professional manner until I’d beg her just cancel the call I’ll just continue to suffer & listen to Dr tell me with the disabilities affecting my hands that small type cell phone is only going to worsen your situation. So I’m being showed ads about possible opprto upgrade to a smartphone or larger type of phone. I’m willing to pay if price is as high as what we would have to pay thru at&t.Any guidance you xeoffer I thank you in advr& look forward to get your reply.
    Thank YouFreddie Horsley

    Reply
    • Free Government Cell Phones says

      June 8, 2016 at 8:28 am

      Hang in there, Freddie. Things will get better.
      Here’s an article that answers all your questions about smartphones.

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

      Reply
  299. Gadgetmang says

    May 31, 2016 at 7:02 pm

    Safelink is great they let you use an unlocked phone and can port your number over. I live in California so my plan is unlimited talk/text with 500mb of data, similar to the MetroPCS plan for $30 I was paying. Very happy with my BYOD phone and free plan (network is At&t in my area) so in my opinion Safelink Wireless is the best.

    Reply
    • Free Government Cell Phones says

      May 31, 2016 at 9:11 pm

      We’re always glad to hear from happy Lifeline customers, Gadgetmang.

      Reply
      • Gadgetmang says

        June 24, 2016 at 5:51 pm

        Safelink cancelled my service without warning after a month, they told me at first that Lifeline cancelled it (this was a lie) and to call them. When I called Lifeline they said they don’t have control over that and that Safelink never turned in the paperwork to Lifeline” I had no account with them at all” after talking with six different customer service people I found one to actually look at my account, he stated that I had another past Lifeline account (not true Lifeline said I never had an account with them) I think he just wanted me to get off the phone. Anyways way too much trouble to get service again so just going back to my $30 a month MetroPCS plan. I thought about filling a complaint but I really don’t want the service with anymore so why bother.

        Reply
        • Free Government Cell Phones says

          June 24, 2016 at 6:11 pm

          You should file the complaint just to keep Safelink on its toes and to help make sure future customers get better service. Here’s an article that tells you how to file the complaint:

          https://www.freegovernmentcellphones.net/faq/file-lifeline-service-complaint

          Reply
  300. Sybil Townsend says

    May 27, 2016 at 10:31 am

    Hello I would tp know if I can get a new safelink phone mailed out to me. My phone I have now doesnt work well. I can’t make calls only text messages. You can reach me at 302-363-**** Sybil T***** 817 ***** st wilmington, Delaware. Thank you.

    Reply
    • Free Government Cell Phones says

      May 27, 2016 at 5:55 pm

      If your phone doesn’t work you should contact Safelink’s customer service team by phone or online, Sybil. They are the only ones who can solve your problem.

      Reply
  301. Robert P. Stelle, Sr. says

    May 24, 2016 at 6:54 pm

    How do I get an instruction manual for Safelink Tracfone Model A207BG Alcotel One Touch ?

    Reply
    • Free Government Cell Phones says

      May 25, 2016 at 4:02 am

      You can find one online quickly and easily by Googling the make and model number and the words “user manual.”

      Reply
    • tori says

      July 25, 2016 at 7:19 am

      That phone is garbage good luck

      Reply
  302. james ostrowski says

    May 5, 2016 at 5:54 am

    I am now a safelink customer with a new cell , the transition so far has been effortless thank you. I have come from the the now defunct Reach Out Wireless and their awful customer service and sham. I predicted one year ago that their time was limited as complaints flooded the FCC offices and the ICC and Illinois State Attorney General and the BBB. However in the last part of June of 2016 ROW would flood your phone with ads about their closing and service interruption to your area by zip code , mine was May 22 of 2016 and it would prevent you from calling , you could not use your phone each time you dialed a number it reverted to a safelink ad repeatedly that boast of 500 free mins for several months and a TOUCH SCREEN PHONE, NOT A SMART PHONE, A TOUCH SCREEN PHONE – I was very suspicious of this ad so I recorded it with a time date with safelink claiming that you would get this deal, and its on my camera as a video clip with audio and date and time. And to my surprise I received a tracfone without a sim card to port the old number into my new NON-TOUCHSCREEN phone from safelink and furthermore you offer no paid unlimited talk and text options like ROW did , and I picked you because of the false advertising you presented that repeatedly interrupted service on my row phone when I was entitled to service still for I paid for unlimited talk and text through May 29th 2016, so i had to contact row 4 times to turn my phone back on to full service as you continued to block my calls with a robo caller ad, So ROW ripped me off and now your company which is sending me a new sim card to port out my old number to a $9.95 phone that is not what you advertised , this is called bait and switch to sway choices to select your service and then you get the shaft – well im educated and this practice is its illegal in the State of Illinois and 48 other states – this practice is also actionable – so i believe you will not print this but be aware I had enough nonsense with row over the past 3 years and i contacted the FCC and ICC many times to forge a complaint that lead to the legal department of ROW and I am not going to go through this again , I want what you promised that made me choose you a TOUCHSCREEN phone and the 500 mins ( of which you have supplied but that only upholding 50% of your promise to potential clients. A advertisement constitutes a contract that should benefit both parties and this one does not by falsely advertising a touch screen phone safelink has misled the american public and unless this is corrected I will file with the FCC and send the clip of the ad where you promise services and equipment that you did not deliver or provide in any way shape or form. As I stated earlier ROW was awful and now this is not a good start with a new company and i am no one’s fool . So please do the right thing and keep your promise to provide what you claimed and deliver such. I am already looking for a class action attorney to take on ROW and their deceptive and fraudulent conduct. You don’t get shut down by the FEDS if you’re doing things right. I trust you will do the right thing, and please do not underestimate me because I have reached my saturation level with these so called lifeline providers and the sham that comes with the service and the broken promises, do the moral thing and make this right. James Ostrowski in chicago phone number 773.865.**** and or by email duffencory2012@*****.com, my enrolment ID is 2665**** today is May 5th 2016 and this dialog has been copied for further reference. Be well and good luck on your continued success. I remain, James Ostrowski

    Reply
    • Free Government Cell Phones says

      May 5, 2016 at 9:10 am

      James Ostrowski is a man on a mission.

      Reply
  303. Lily says

    April 27, 2016 at 11:40 pm

    Hi, Reachout is no longer servicing my area. Will I be able to keep my number with Safeline or Assurance? Also, when I apply it ask if I have a line already. When I put yes, it states I am not approved.

    Reply
    • Free Government Cell Phones says

      April 28, 2016 at 5:14 am

      Yes, you should be able to keep your own number. Make sure you tell them you want to “port your phone number.”

      Before you enroll with Safelink, are you sure Safelink is the best plan for you? We’d suggest that you check out all the companies in your state to see if you can find more minutes/texts/etc.

      To do that, click on the “States” link at the top of this page. Then click on your state. You’ll find a complete list of free government cell phone providers. Click through them all to find the plan that best fits your needs. (You might even find one that allows you to speak to a live customer service rep.)

      Reply
  304. Jose aquino says

    April 27, 2016 at 10:10 am

    I had received a new tracfone without activation card in the package and need some help to activate this new one
    By telephone I must wait more than 30 minutes and i expending to much minutes waiting.
    Thanks for your attention.
    Jose Aquino.

    Reply
    • Free Government Cell Phones says

      April 27, 2016 at 10:19 am

      It really is unfortunate, Jose, that Safelink charges minutes for calling its customer service line and then makes customers wait so long. The only choice you have might be to borrow someone else’s non-Lifeline phone to make the call. Sorry to be the bearers of bad news.

      Reply
  305. Linda Craft says

    April 26, 2016 at 11:07 am

    Never mind my previous question; I guess it resolved itself for now. Sorry for the inconvenience. His phone is from Safelink.
    Linda

    Reply
  306. suzette cloud says

    April 23, 2016 at 7:32 am

    I need a new phone the one I have does not let me get incoming calls anymore. I have tried to log into safe link but its not letting me so I am writting to you. I also was wondering if you have a safe link phone with a camera on it ? my information is suzette ***** 209 **** st johnstown pa **** last 4 of ssn. I was wondering how to recerify when I can’t get into the web site everything is the same and i still have my disability.

    Reply
    • Free Government Cell Phones says

      April 23, 2016 at 9:22 am

      It’s pretty simple, Suzette. Here’s an article that tells you what to do:
      https://www.freegovernmentcellphones.net/faq/how-do-i-do-the-annual-verification-of-my-phone

      Reply
    • deb says

      May 25, 2016 at 12:11 pm

      I would recommend budget phone service. They have way nicer phones and for a small amount you can access the internet with a touch screen phone.

      Reply
  307. Norma J. Deets says

    April 22, 2016 at 4:36 pm

    How do I recertify, my Safe Link phone?

    Reply
    • Free Government Cell Phones says

      April 22, 2016 at 6:58 pm

      Read this article:
      https://www.freegovernmentcellphones.net/faq/how-do-i-do-the-annual-verification-of-my-phone

      Reply
  308. Arminda R Gomez says

    April 18, 2016 at 12:11 pm

    The phone company that provides my free service is cutting the service. They are giving us only two options: access and safelink. access is not working and safelink is not accepting my address. I live in Chicago CHA housing. The building has more than 200 senior citizens and every time I tried to fill forms on the website, I CAN NOT do it. Please I need a phone. I do not have access in case of an emergency. Thank you; Arminda

    Reply
    • Free Government Cell Phones says

      April 18, 2016 at 4:17 pm

      Very frustrating for you, Arminda. We assume your former service provider is ReachOut Wireless. If so, visit the company’s website. They actually show a total of seven alternate providers.

      If you’re not with ReachOut please let us know who you are with and we’ll try to help.

      Reply
    • Carol A. Harms says

      April 22, 2016 at 5:31 pm

      Arminda, I found out when you’re applying, don’t put any symbols on the address lines, no commas or periods or number sign, etc.

      Reply
  309. Darlene Smith says

    April 16, 2016 at 3:43 am

    I want to get back on Safelink Wireless. I was on it before. But dumb me went to Budget Mobile.I still have my phone. The # is 870-405-****. Budget Mobile phone just fell to pieces. I was not happy at all….

    Reply
  310. Kathleen Oney says

    April 14, 2016 at 7:08 pm

    kathleen_oney@yahoo.com
    My cellphone is missing.

    Reply
    • Free Government Cell Phones says

      April 15, 2016 at 8:39 am

      Read this article.

      Reply
  311. Dan Still says

    April 14, 2016 at 5:58 pm

    I’ve had a safelink phone for awhile and the service had been good until the phone aged and became unreliable. I found an LG 306G at my local Rite Aid store. This became an adequate phone for me and I was very happy with it. Thanksgiving came and I got a fantastic deal on an Android phone for $10.I found at Giant Eagle Supermarket regular $ 60. when I tried to switch it to my account Safelink said I had to have a 3G phone so I was not able to switch phones. For the next 3 months I got IMPORTANT MESSAGES that my service would be discontinued if I did not do this or that. I did this and that. I went online to assure this or that had been done. I filled out hard copies of this and that and mailed them in and end of every month it was the same thing over again, Eventually I was disconnected end of Jan this year and have filled out applications online and faxed back proofs of this and that and mailed back proof of qualifications and cannot re-establish phone service although I am thankful that text service continues. There customer service for this program seems nonexistent and AS long as everything works that is fine as I am sure that is an expense that only continues and increases as long as you offer it, but when the information on the computer is not enough to solve your issues………….well that is another story. So while I have been very happy with Lifeline service and Safelink the future is in the air. If I can re-establish phone service Hooray !! If not I will switch vendors perhaps, or figure out how to make more money. So if your happy with your service don”t buy a better phone no matter how good of a deal it is. If safelink thinks you have enough money to buy a sixty dollar phone…………

    Reply
    • Free Government Cell Phones says

      April 14, 2016 at 6:11 pm

      Sorry to hear about your problems with Safelink. Keep us posted on your progress because it’s an important issue to our readers.

      Reply
  312. LAURIE ANN ALGERA says

    April 14, 2016 at 9:56 am

    hello. yesterday i uploaded some photos they were photos of my social security card,my drivers license, and my medicaid card. I then sent them to the email address that was listed there and so i was wondering if you could do me a favor and check and see if they were successfully sent correctly because i checked on my status today and it still said my app. is still pending due to documentation that was needed. i would appreciate it if you could email me back with the answer today. thannk-you so much! have a nice day sincerely, laurie ann algera here is my enrollment number if needed: 264*** sslast 4 digits is; ****

    Reply
    • Free Government Cell Phones says

      April 14, 2016 at 12:04 pm

      You’ve made a common mistake, Laurie. FreeGovernmentCellPhones.net is an independent website and is NOT affiliated with Safelink nor any other Lifeline Assistance company. You will need to contact that company’s customer service team by phone or online.

      Reply
  313. Jennifer Virgen says

    April 13, 2016 at 8:25 pm

    I sign up to get a cell phone. Haven’t received cell phone or any think. I was at the doctors today. And one of your agency was there. I tryed to do a application. And it wouldn’t let me. It said to contact safelink I did. And it give me the run around.. My name is Jennifer ********. 421 ***** Dr Los Angeles California 90017. My contact number is. 213)804*****. Thank you

    Reply
    • Free Government Cell Phones says

      April 14, 2016 at 12:18 am

      This website is not affiliated with Safelink Wireless, Jennifer. If you want to solve your problem, you must contact that company’s customer service team directly by phone or online. Good luck.

      Reply
  314. wayne springer says

    April 11, 2016 at 2:01 pm

    I am currently with reachout wireless. I have been advised that they will no longer service the are where i live.
    Can I keep my current phone and phone number when I transfer service?

    Reply
    • Free Government Cell Phones says

      April 11, 2016 at 6:14 pm

      Yes. But you must tell the new company that you want to “port over your phone number.” Make sure you use that phrase. Here’s an article with more information:
      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  315. Marilyn says

    April 7, 2016 at 7:45 pm

    I just wanted to follow-up. Captel technology is available all over the United States. Hearing impaired persons can even register for a free Captel phone (however, they would have to still have to pay for a telephone carrier, so only the physical phone and caption service is free) Captel telephones are landlines. That doesn’t help the person that is away from their home, maybe using medicaid transport and calling for a pick-up.
    However, the Captel application is free for downloading onto smartphones that meet certain technological requirements. Not only does Captel on a smartphone allow deaf people to make and receive phone calls, but the phones can be used as a substitute for hearing aids or sign language. For example, you can sit next to your doctor, he can call you on your smartphone, and you can read everything he is saying. You don’t need to read lips, learn sign language, or have a cochlear implant. To reply, just speak. It allows you to have a normal conversation by reading, rather than hearing, what the other person has to say.

    Reply
    • Free Government Cell Phones says

      April 8, 2016 at 4:35 am

      Thanks for the very informative update, Marilyn. Many of our readers will appreciate it as much as we did.
      Good luck finding a free government cell phone company that offers the service in your state. Please send us another update telling us about your progress. Once again, we know many of our readers will appreciate it.

      Reply
  316. Jeanette Jones says

    April 7, 2016 at 6:09 pm

    I have been online trying to get recertified for my free phone, I can’t seem to find the right page, can you help me,please

    Reply
    • Free Government Cell Phones says

      April 7, 2016 at 6:23 pm

      Safelink has made its website harder to navigate than many sites. We cannot get to the recertification page because we are not Safelink customers. Here’s what we’d suggest: Call Safelink’s customer service team while you have your computer in front of you. Ask the agent to talk you through the steps to get to the recertification page. Good luck. Please let us know how it goes.

      Reply
  317. Deborah says

    April 7, 2016 at 9:18 am

    I just tried to sign up with safe link , it won’t let me put my town in the address area ? So I can’t apply

    Reply
    • Free Government Cell Phones says

      April 7, 2016 at 12:31 pm

      If you have run into an online glitch, call Safelink’s customer service team at the number shown in this article. Good luck.

      Reply
  318. Marilyn says

    April 6, 2016 at 11:35 pm

    I am a deaf person who needs to use a smartphone compatible with captel requirements. How can I register for a telephone and make sure that what I receive is caption friendly (as opposed to a general cell phone).

    Reply
    • Free Government Cell Phones says

      April 7, 2016 at 1:31 am

      We’ve never been asked this question before, so we did a little research. You didn’t say where you were from, but based on your IP address it appears that you are in Muskegon, Michigan. We also dug deep into the Terms & Conditions found on Safelink’s website.

      We found no references to Captel (a term we’d never seen before), but we did find two references to hearing impairment:

      “As required by Public Utilities Code § 2881, TracFone California LifeLine customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service.”

      “TracFone will provide access to two California LifeLine discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required.”

      Based on those two terms, it appears that Captel is available only in California. We do not want to steer you wrong, though, and would urge you to call Safelink’s customer service team to confirm our findings. Best of luck, Marilyn.

      Reply
  319. ANGELA CAIN says

    April 1, 2016 at 9:04 am

    The customer service is horrible.When dealing with customers, HIRE AMERICAN’S WHO CAN SPEAK AND ENUNCIATE THE ENGLISH LANGUAGE. IN ADDITION EXERCISE PROPER ETIQUETTE AND MANNERS!!!! I don’t recall being treated so rudely by any company’s customer service.

    Reply
  320. James Smith says

    March 31, 2016 at 8:48 am

    I liked apply for one your free phone

    Reply
    • Free Government Cell Phones says

      March 31, 2016 at 9:20 am

      You must contact the customer service team by phone or online, James.

      Reply
  321. Raymond Ouimette says

    March 29, 2016 at 3:04 pm

    I have a Safelink phone. It has been deactivated because I failed to use my phone last month. I have been unable to activate it .My phone number is 508-381-****. I tried to follow directions by phone and on line with no success.

    Reply
    • Free Government Cell Phones says

      March 29, 2016 at 6:05 pm

      You must speak to Safelink’s customer service team to straighten out your problems. Good luck.

      Reply
  322. John R. Bohn says

    March 28, 2016 at 4:14 pm

    i understand I m your system. However I recived my phone through Budget Mobile. They are a terrible company who refuses to recognize that with age eye sight lessen. I am 86 my phone is so small I cant read the numbers. How can I get out of Budget Mobile and go to a responsible and responsive company. A times I to ask my neighbor to dial for me as I cant read the keys. Smaller than newsprint.

    Reply
    • Free Government Cell Phones says

      March 28, 2016 at 6:59 pm

      We feel your pain, John, but you are not in “our” system. FreeGovernmentCellPhones.net is not a service provider. But we’re here to give advice when we can. And you’re in luck, because here’s an earlier article that tells you exactly how to switch service providers. Good luck.
      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  323. Heather says

    March 27, 2016 at 3:45 am

    wheres my phone i applied a week ago at one of your vendors from a Lindsey Silveira who i also left my name, email address and phone number with for an application to b emailed to me. but its now been a weekend still no phone or even a denial letter…whats going on????

    Reply
  324. Russell says

    March 26, 2016 at 7:20 pm

    I had a cell phone and tried to cancel it through safe link it was stolen told me they could not find me in there computer. I go and try and get another one. They told me I have one already. I’m not the only one that has this problem.

    Reply
  325. debbie salcedo says

    March 26, 2016 at 1:36 pm

    I have had this before and my minutes just quit last yr even when I still am on assistants. so I tried to get Qlinks, and have sent my info more then twice. and still nothing is going through, all they say is pending. Well, I really would like to know why this is not going through like it should. please let me know \

    Reply
    • Free Government Cell Phones says

      March 27, 2016 at 4:30 am

      Continue calling customer service until your issue is resolved. We know it’s not the answer you wanted to hear, but it is your only solution.

      Reply
  326. melissa terry says

    March 24, 2016 at 5:27 pm

    Need to up grade phone ,i have had my phone for a very long time . I am hoping to keep my same number too ,email if you can help .

    Reply
    • Free Government Cell Phones says

      March 26, 2016 at 7:37 am

      Be aware, Melissa, that FreeGovernmentCellPhones.net is not affiliated with Safelink nor any other service provider. If you want to upgrade your phone, call the Safelink customer service team.

      Reply
  327. Clarice Walker says

    March 19, 2016 at 11:33 pm

    I need a replacement phone. I dropped mine and can barely see the screen. My address is the same. ***** Carter Drive Homer, La. *****

    Reply
    • Free Government Cell Phones says

      March 20, 2016 at 9:44 pm

      Call your service provider directly.

      Reply
  328. william cato says

    March 17, 2016 at 3:15 am

    Can I purchase a larger phone , or an android phone , a friend will give me one but will it work on the safe link system??? as I am a big man and these little phones they pass out are real hard to use?

    Reply
    • Free Government Cell Phones says

      March 17, 2016 at 4:07 am

      Most companies allow you to upgrade to a smart phone. Will the specific phone and model your friend will give you work with Safelink? The only way to know for sure is to call the company’s tech support department.

      Reply
  329. estella pal says

    March 16, 2016 at 11:20 pm

    I have a government free phone will cancel too get your phone its looks better. can I do that. I applied for yours

    Reply
    • Free Government Cell Phones says

      March 17, 2016 at 2:23 am

      Please be aware that the phones shown by any company are probably not the phones you will receive. Each company stocks a variety of refurbished phones that are handed out randomly as each customer enroll in the program.

      Reply
  330. Charlee Harris says

    March 10, 2016 at 11:18 am

    Two weeks ago I send in a new application to update my account. I found out today, I am no longer in the system. Is there anyone who can help me through this process?
    Charlene Harris

    Reply
    • Free Government Cell Phones says

      March 10, 2016 at 12:50 pm

      Charles, we are an informational website, not Safelink. You must contact the company directly to solve your problem. Good luck.

      Reply
  331. alisa karl says

    March 10, 2016 at 5:32 am

    I need a cell phone but do you give out a phone that is not a track phone? I have had track phones in the past, but they do not come in at my residence, and I need one that will work there. I have had to travel seven miles down the road to use the phones that you have sent me in the past,…….
    Soi do you give phones that are not track phones???????????????

    Reply
    • Free Government Cell Phones says

      March 10, 2016 at 10:33 am

      Some, but not all companies offer smart phones.

      Reply
  332. HARRY OSCAR HERSHEY JUNIOR says

    March 4, 2016 at 11:46 am

    I TOLD YOU BEFORE I DON T HAVE MY CELLPHONE WITH SAFELINK IT GOT STOLDING FROM ME I ASK TO SEND ME A NEW ONE YOU NEED YOU CAN CALL ME AT 301-232-**** AOUT IT OKAY MR. HARRY ****** ***** JUNIOR

    Reply
  333. Lorella Tew says

    March 3, 2016 at 6:19 pm

    do incoming calls take away from my minutes.

    Reply
  334. Cassandra Fletcher says

    March 2, 2016 at 4:20 pm

    Safelink is a horrible company that makes Illinios residents jump through hoops to get their service if they get it at all. I completed my first application with them 12/24/15. It is now 3/2/16 and i still have no phone. i have had to fill the application out again because my first proof was denied and i was accused of altering the information because no one with and illinois food stamp card has a name appearing on the front and hasn’t for years and they are claiming that i altered the card because it has no name and also that illinois is also saying that it is invalid which isn’t possible because i use it all the time. now i have sent in proof with a new application with my midecaid card and am being told that that is invalid as well because they don’t seem to know that illinois offers 6 different insurances (i picked harmony) for people with medicaid. they are also claiming that illinois is saying that that card is invalid as well but it’s mighty funny that it was valid at my doctor’s appointment yesterday and will be valid at my physical therapy appointment tomorrow. i have done everything they have asked of me many times over the last few months and i still have no phone and have been accused of presenting fraudulent information and lied to and of course still no phone. be careful dealing with these people and all calls are directed everywhere but the USA i’ve talked to people from India, Mexico, and even France from the accents i’ve heard so don’t let the Texas address fool you they are certainly outsourcing what should have been american jobs but taking american government funds for their services

    Reply
    • Free Government Cell Phones says

      March 2, 2016 at 4:58 pm

      Sorry to hear about your problems. Don’t give up. Try applying with another company if you are not getting what you need from Safelink.

      Reply
  335. Kimberly Johnson says

    February 21, 2016 at 6:05 pm

    I lost my safelink phone How do I suspend service?

    Reply
    • Free Government Cell Phones says

      February 22, 2016 at 6:05 am

      Since your comment was left on our Safelink page, we assume you are a Safelink customer. You must get in touch with Safelink to resolve your issue.

      Reply
  336. Billy Broom says

    February 12, 2016 at 8:07 am

    Good Day I Billy Broom Would Be Most Dearly Honored And Happy To Get A Most Wonderful Coolpad Free Government Phone It Would Be A Most Glorys Blessing To Me And Would Truely Help me To Be better Abel to Keep in Tuchman With My Family’s And Friends And Get Help If Needed Zhou Can I Best Post In Thy Needed Information To Be Blessed To Be honored To Get A most Glorys phone .

    Reply
  337. Luis A Soto says

    February 11, 2016 at 11:38 am

    Com o puedo comprar un telefono, safelink, yha que el que me dieron es muy pequeño y tengo problemas para leer

    Reply
  338. janine oneal says

    February 6, 2016 at 7:12 pm

    I’ve been trying to get in contact to get one of these phones only because my mother is is sick in the nursing home.You can reach me on this # 606 909-**** my ss ***-**-**** .Thank you so much…

    Reply
  339. Michael Leonard says

    February 4, 2016 at 9:11 am

    Cell phone locked in my employer’s house for the next two (2) weeks. How can I call my phone and check my voice mail messages. I never created a retrieval code. Is there a default (general) code as mine has not been programed. Or, if I did can it be deleted (by you or me) and a new one created? Please advise! …and Thank You. Mike

    Reply
  340. Gail Hall says

    February 3, 2016 at 6:18 am

    What kind of Internet can I get

    Reply
  341. Kimberly says

    January 31, 2016 at 12:28 am

    I had Safelink from 2009 to 2013, but (1) it takes umpteen attempts to dial out without getting an infuriating EMERGENCY ONLY on the screen, even in emergencies; (2) coverage is spotty, calls drop a LOT; and (3) the “annual recertification” came unpredictably at anywhere from 1-9mos, never a full 12mos. It was shut off twice because they said I didn’t recertify. I didn’t get a notice or I would have done it. I need my phone to get calls for work assignments as a temp, so when it was shut off, I couldn’t take calls for work — which causes a big hassle having to contact the agency to let them know I still want work. After the 2nd time, a relative felt sorry for me and set me up with a phone, but I don’t get enough work assignments to help pay that bill, plus I need internet for my other job, but it barely pays the internet bill. The only reason I bother is because it’s wrong to take assistance without working. Really, I’d be better off not working. Anyway, I need a phone now, so I can get jobs that don’t pay enough to be able to afford a phone bill. In fact, it pays so little that Section 8 Housing doesn’t charge me rent, and gives me a check to pay part of my utilities. That’s what our country is coming to. Oh…and I have a Bachelor’s Degree. Total waste of money. I’ve been in deference on my student loans since 2003. They’ll never get paid. I was working until the aftermath of 9/11 dismantled my department.

    Reply
  342. crystal says

    January 29, 2016 at 8:16 pm

    How do I singe up

    Reply
  343. dominick montevergine says

    January 29, 2016 at 6:19 pm

    i have had this trackphone given to me free from the gov.t i have it now for years and years , the button on the phone hardly work and b4 it goes altogether. may i request for a replacement phone??and how do i go about doing that dominick thank you cell754 281 ****

    Reply
  344. haji muhammad says

    January 28, 2016 at 5:03 am

    i have valid phone number and i want to close down the servicve becuase i am out of u.s.a for mone then 180 days how i can request the safelink to close down my services.

    Reply
  345. mark says

    January 22, 2016 at 3:35 am

    Why the hell is this system not recognizing my address as a real address ????? I live in a two story , two apartment building in a regular neighborhood !!!!
    **** Augustine Ave. 1st Fl.

    Reply
  346. MELISSA PAQUIN says

    January 20, 2016 at 12:41 am

    MY HUSBAND AND I AN NO LONGER IN THE SAME HOUSE HOLD AND I TOLD HIM TO SIGN UP FOR SAFELINK, WE SEEM TO HAVE A PROBLEM!!! HE HAS BEEN ASSIGNED A PHONE NUMBER BUT CANT GET PASSED THE LOG IN PAGE BECAUSE HIS ADDRESS ISNT BEING RECOGNIZED SO WE TRIED USING A DIFFERANT ADDRESS SO HE CAN HAVE ACCESS TO A CELL PHONE. TO NO AVAIL THIS IS NOT WORKING, SO WE SENT IN THE PAPER APPLICATION AND HAVE YET TO HEAR ANYTHING, I ADVICE THIS GET RESOLVED OR WE WILL USE A DIFFERANT COMPANY. HIS NAME IS CRAIG PAQUIN AND HIS HOME ADDRESS IS ******* HERMANSVILLE MI, i REALLY HOPE THIS BECOMES RESOLVED SOON!!

    Reply
  347. jessica says

    January 18, 2016 at 10:20 am

    im already a safe link cust. i need a new phone tho and cannot afford to buy one. is there a program that would enable me to get a new/refurbished one for free???

    Reply
  348. Bonnie Mistler says

    January 18, 2016 at 7:51 am

    I just tried to apply for a phone and got a notice that I had already applied with a different server? To my knowledge I Have not, I recently started getting food stamps and Medicaid due to loss of income and can no longer afford my $40. Per month cell phone.

    Reply
  349. Odney Louis says

    January 15, 2016 at 7:09 pm

    I need a free cell phone
    My adress is : ****** Blvd,orlando Florida 32801
    It’s a shelter …I’m homeless please

    Reply
  350. efrin colon says

    January 15, 2016 at 9:10 am

    lost my phone apply for new phone

    Reply
    • Herwen Moise says

      January 15, 2016 at 7:15 pm

      Hi…i loss my cellphone
      Please could your give me another one …the number was …813-512-****

      Reply
      • Herwen Moise says

        January 15, 2016 at 7:20 pm

        My address is : ***** Blvd,orlando Florida 32801…i loss my cellphone Please could your give me another one…i have to kids and I’m in the shelter…I’m a single mother

        Reply
    • Evan says

      February 17, 2016 at 1:38 pm

      Need new application.

      Reply
  351. efrin colon says

    January 14, 2016 at 9:37 am

    lost my phone waiting for replacement said 7 to 10 days to get want feedback please

    Reply
  352. Marlene Ganz Paulin says

    January 10, 2016 at 6:18 pm

    I have assurance wireless now free life line but I get all the time drop calls can i switch to your company But its important that I keep my same number for my doctors can you help me get your service I get SSI food stamps and xhelp on my prescription I need to know how many minutes a month and I get unlimited text message sending and receiving them if I can get yours but I have to get your phone before I can Quite due to health problems and I live alone and that the only source of making and receiving calls how many minutes a month do you offer and is it unlimited text? please email me asap as I can not take these drop calls the address *************** saint lucie Fl 34983 first tell me how many minutes a month and is it unlimited text? will be waiting to hear from you My cell number now is 772 343 **** and I must have that number thank you Have a nice Day
    Marlene Ganz Paulin email me or mail info to my address my new minutes **** tomorrow and I dont want to go thru another month like I did
    Thank you
    Marlene Ganz Paulin

    Reply
  353. Albert Shmidt says

    January 10, 2016 at 12:09 pm

    Hello, I’m your grateful customer for some last years.
    Because my old phone doesn’t work good I’d like to upgrade my free SafeLink phone number 508 202 5765 with my AT&T ZTE Z341 Unlocked GSM phone (serial number is 861831000******) with transferring my benefit to my new phone without changing my phone number.
    Please inform me how to do it?
    Unfortunately till now I’d not received an answer for my mail to SelfLink on 1/1/2016. I’l wait your answer to me by e-mail.
    Thank you for your time.
    Sincerely
    Albert Shmidt 1/10/2016

    Reply
  354. Valerie says

    January 6, 2016 at 2:45 pm

    My charger no longer works. How do I get a replacement charger?

    Reply
  355. Frank says

    January 5, 2016 at 8:58 pm

    THIS IS A BIG SCAM!!! I received my phone and it never worked. I called support and they could’t find a problem. So i have a phone i can’t use. I waited months for the phone and it won’t work. THANKS SAFE LINK AND THANKS TRACPHONE.

    Reply
  356. dorthy says

    January 5, 2016 at 3:50 am

    I HAVE APPY FOR THA SAFE LINK I SENT IN MY PAPER AND YOU SAID YOU HAD RECEIVED THEM THATS BEEN TWO WEKKS AGO AND IVE STILL NOT HEARD ANY THING MORE ABOUT IT CAN YOU PLEASE EXPAIN WHY I HAVENT HEARD FROM YOU THANK YOU VERY MUCH

    Reply
    • John lawson says

      January 6, 2016 at 1:53 pm

      Applied, 5 weeks ago, yet to receive phone

      Reply
  357. margaret page says

    January 4, 2016 at 8:29 pm

    i just upgraded my safelink trac phone…received my five hundred minutes but now i’m being charged for sending/receiving text messages that were once unlimited texts…can someone please tell me why i’m being charged all text messages?

    Reply
  358. Lyndrall Mosley says

    January 1, 2016 at 1:08 pm

    My account says cancelled and i don’t know why. Can someone help me. Please call 469-616-****. Thanks.

    Reply
  359. regina johnson says

    December 31, 2015 at 2:42 pm

    I need to known how to get a new battery for my phone. think you.

    Reply
  360. Yahir says

    December 30, 2015 at 11:11 pm

    Thanks for the phone

    Reply
  361. Delight Craft says

    December 30, 2015 at 1:37 pm

    I need HELP from SAFELINK. I tried twice to get the 350 minutes for $10 deal that was sent tome in a message on my phone. I have tried to buy the minutes online as directed at the link provided. It has not worked. What are you willing to do SafeLink to assist me???????

    Reply
  362. Terry Langley says

    December 27, 2015 at 7:44 am

    My safelink phone has been lost. I can’t get no one on the phone at customer service. How do I get a new one? Please help. Thanks Terry.

    Reply
  363. Beverly lewis says

    December 23, 2015 at 9:02 pm

    I’m needing a new charger how do I get one…

    Reply
  364. Pam says

    December 22, 2015 at 6:20 am

    I buy my own phone and get 350 free min. now I’ll get add’l 350 min for just $10

    Reply
  365. Elizabethperosky says

    December 19, 2015 at 4:27 pm

    I need a new cellphone I lost the other one it is gone it got stolen

    Reply
    • A. West says

      January 19, 2016 at 2:19 pm

      Was it was lost or was it stolen? Make up your mind. It can’t be both ways. Like duh.. Won’t matter what you say now, I wouldn’t believe you. What are you 12 years old? Or one of those new “refugees” ?? Do tell.

      Reply
  366. sheila cloninger says

    December 17, 2015 at 7:25 pm

    i am unemployded and on medicade.

    Reply
  367. Jeff says

    December 16, 2015 at 4:06 am

    Why can’t I call Canada? I have the right plan, but it doesn’t let me.

    Reply
    • sheila cloninger says

      December 17, 2015 at 7:26 pm

      no need to call canada.

      Reply
  368. Camille Caggiano says

    December 15, 2015 at 10:35 pm

    I have had so much trouble trying to activate my Safelink Tracfone…can someone help me? My case manager is not available to help me…I’m afraid of having my free phone taken away from me…It works, I can’t make phone calls…I have the activation code, it’s charged up but I can’t call on it to activate it…I have a landline and tried calling the number to get a real person to help me, but all I get is the menu run around…I don’t know how to unlock the phone and use it to call…is there a real person around who can help me? Also, there was no PIN # anywhere in my phone package…Thank you for quick response! And who is my vendor? I applied by USPS mail through, assurance/safelink…that’s all I know.

    Reply
  369. Tina Martin says

    December 12, 2015 at 2:21 am

    When do I get my phone

    Reply
  370. Jennifer says

    December 11, 2015 at 11:43 pm

    I went to my local office in Lancaster Sc try to help my uncle get a government phone but they told me they no longer work in the Area of Kershaw Sc and Lancaster SC. Is this true

    Reply
  371. Takila says

    December 10, 2015 at 1:27 pm

    How do I upgrade my phone

    Reply
  372. brenda palmer says

    December 9, 2015 at 10:16 am

    I have a safe link phone but will not completely charge tried a new charger but will not make a difference

    Reply
  373. brenda palmer says

    December 9, 2015 at 10:13 am

    i have a safe link phone for over 3 years, my problem is that my phone will not completely charge,I’ve tried several chargers and no change

    Reply
  374. Linda Henderson says

    December 8, 2015 at 7:45 pm

    I was wondering if my mom is able to get a safe link phone for herself. She gets food stamps..

    Reply
  375. Albert Shmidt says

    December 8, 2015 at 1:40 pm

    For some years I use free SafeLink cellphone. Now I’d like to exchange my Tracfone cellphone for my ZTE Z431 Unlocked phone without changing my phone number 508 202 ****. Please inform me how to do it? Thank you, Albert

    Reply
  376. AUDREY graham says

    December 1, 2015 at 2:08 pm

    my phone was stolen I want it turned off

    Reply
  377. Jose A. Lopez says

    November 30, 2015 at 12:49 pm

    I currently have a Safelink TracFone model LG 320G Serial #***********, my ID #*****. I would like to upgrade to a newer & better cell phone. I believe I qualify, but I’m not sure. Can you please help me? I’m 76 years old, get easily confused when reading all the information posted on your site.. My sole income is from Social Security which is only $1044 per month.

    Reply
  378. robert moore says

    November 28, 2015 at 11:02 am

    I THINK THIS IS NOT RIGHT BECAUSE YOU SEND ME A NOTICE TO REDO MY PHONE AND CALL AND YOUS GIVE SUCH A STUPID HARD TIME.BECAUSE TELL YOU PHONE I HAD GOT BROKE THATS WHY WAS NOT GETTING USED SO ASK FOR NEW ONE AND YOUS REFUSE TO EVEN THOUGH I HAVE HEALTH TROUBLE THATS NOT RIGHT SO EITHER DO SOMETHING OR WILL GET MY DR. IN ON IT .

    Reply
  379. Carolyn N Simmons says

    November 27, 2015 at 10:11 pm

    I am already a user of the Safe Link phone service. I was eligible due to having food stamps and medicaid, in which i still have both. I have not been able to receive my minutes for this month due to my phone being stolen. && I have tried several times to call the number provided for a replacement phone and seem to get no where. I used my phone to make mine and my children’s Dr. appointments as well as having it in case of an emergency at my sons school, i could be gotten in contact with. I haven’t had a phone in a couple of weeks. & it does no good to call the number given. The number that i had was 423-314-7298. I just need a replacement phone!! Thanks in advance.

    Reply
  380. ZandaraHenry says

    November 25, 2015 at 12:17 pm

    thank you safelink new customers 500 mintues so Happy phone:

    Reply
  381. WILLIAM BADER says

    November 25, 2015 at 10:18 am

    I HAVE BEEN A CUSTOMER FOR THIS COMPANY A FEW YEARS AND HAD BEEN GREAT. HOWEVER, THIS YEAR 2015), THIS COMPANY TURNS TO BE THE WORST COMPANY TO DEAL WITH. I SUBMITTED ALL MY INFORMATION (RE-CERTIFICATION WITH MY FOOD STAMP AND MEDICAID) BOTH BY MAIL AND ONLINE BUT KEEP GETTING RE-CERTIFY REQUEST EVERY MONTH. I TALKED TO SAFELINK AGENT EVERY MONTH AND HE/SHE ASSURES ME THAT MY RE-CERTIFICATION IS COMPLETED. HOWEVER, TODAY, I GET ANOTHER TEXT TO RE-CERTIFY MY ELIGIBLE AGAIN. THIS IS THE 6TH TIME THIS YEAR FOR THIS. I AM LOOKING INTO DIFFERENT COMPANY. THIS HAS BEEN A NIGHTMARE FOR ME EVERY MONTH TO DO THIS.

    Reply
    • Tammy S Chaplin says

      January 13, 2016 at 11:47 am

      I have been having the same problem. When I got some one they told had to reapply and it would take 72 hours for them to get it. then they will decide if I still am able to get the phone.

      Reply
  382. Ahmed Kareem says

    November 22, 2015 at 4:20 pm

    Thank you for the free minutes and dedicative are to help me in matters of public life, thanks so much

    Reply
    • allie douglas says

      November 24, 2015 at 9:06 pm

      do you get cameral
      on these government phone?

      Reply
  383. Hortencia Celzo says

    November 19, 2015 at 11:08 am

    I received my cellphone last Monday ,thank you so much . How can I call to my home country which is not in the lists for countries for international call.? Hope you will help me .

    Reply
  384. Tina says

    November 17, 2015 at 3:32 pm

    Ive been waiting on a replacement phone for over a month. My phone was lost. I am getting the run around. I need to no if im going to receive it or not. Going on 2 months now

    Reply
    • Edith says

      November 18, 2015 at 1:57 pm

      I have been waiting on my minutes and still waiting I feel I am getting the run around.

      Reply
  385. wade barker says

    November 16, 2015 at 10:58 am

    i recieved this phone from The VA and where told to that it will be disconinued. help

    Reply
  386. Alan Schaefer says

    November 12, 2015 at 9:54 am

    I have lost my charger for my phone

    Reply
  387. rickey harrington says

    November 10, 2015 at 1:29 am

    I have had my alcatel phone with safelink as my provider for several years. it has several scratches on the screen, so much that I can no longer see thru it. I was wondering can safelink give me a replacement phone and I keep my same phone number?

    Reply
  388. andrea thompson says

    November 9, 2015 at 7:50 pm

    I am glad we have a option like this I need one likeknow thanks for offering a service of such

    I saw my friend with the pone we both live on a fix income this would be great to have so I could make my doctors appointment and my friends and emergency calls

    Reply
  389. andrea thompson says

    November 9, 2015 at 7:32 pm

    I am glad we have a option like this I need one likeknow thanks for offering a service of such

    Reply
  390. Dixie bigham says

    November 9, 2015 at 11:54 am

    I’d like to apply

    Reply
  391. carol E jimenez vendrell says

    November 9, 2015 at 6:52 am

    great for emergencies

    Reply
  392. Henry Wooton says

    November 8, 2015 at 1:09 pm

    I have a tracphones can I transf my minutes to this phone the glass is broken ony Alcatel free phone
    My new phone is a net10 tracphone ZTE-Z990G

    Reply
  393. Chris says

    November 6, 2015 at 12:29 pm

    These guys are total idiots! Every time I call them for any reason, I’m told I need to re-certify because my account is cancelled. Funny, I’m calling on my free phone & my phone says I have 877 service days that expires on 4/1/2018! Then there’s this drone agent that totally ignores what you’re saying & talks over you reading what obviously is a script. You would think if someone is a representative in customer service that they could at least speak English that is understandable. So far, not impressed with Safelink Wireless & I’ve been on this program for 3 years.

    Reply
  394. Aleska says

    November 6, 2015 at 11:30 am

    I have a free phone but my mom would like to by my a more updated phone that can take pictures for Christmas. Am I able to switch my number to a new phone? If so does it have to be a certain type or brand?

    Reply
  395. John Hatfield says

    November 6, 2015 at 11:03 am

    I need to recertify my account.

    Reply
  396. Tammy says

    November 5, 2015 at 6:04 pm

    When I try to get into my account it says I don’t have to reapply but I don’t have an enrollment ID so it won’t let me go any further. I need a replacement phone because mine no longer charges. I’ve had it for years. I go to the site on how to get a replacement phone but it doesn’t give you info on how to get one just what they will replace. And it doesn’t give you a phone number to contact so how do you actually talk to a rep.

    Reply
  397. Cheryl. Smith says

    November 5, 2015 at 3:38 pm

    My phone did not get any minutes fir this month…my no is 586-265-4946

    Reply
  398. Sheila Cahee says

    November 5, 2015 at 2:58 pm

    I would like to keep my same number. I would hate to go through the aggravation of having a different phone #. So if you will I would like to keep the same #.

    Reply
  399. Linda Bennett says

    November 5, 2015 at 8:15 am

    I have looked at the instruction card and no where does it say how to change the time. My phone did not update when the time changed recently. Please help. Thank you

    How do you change the time on a Samsung phone? I cannot find any instructions.

    Reply
  400. judi duncan says

    November 2, 2015 at 1:23 pm

    I have looked at the instruction card and no where does it say how to change the time. I only get 12hr or 24hr settings. My phone did not update when the time changed recently. Hepl!!!!

    How do you change the time on a samsung phone? I cannot find any instructions.

    Reply
    • Linda Bennett says

      November 5, 2015 at 8:19 am

      Ms. Duncan, have you received any instructions on how to reset the time on the Samsung phone. I’m having the same problem. Thank’s

      Reply
      • tracy justice says

        November 8, 2015 at 3:57 pm

        go to tools in the menu, then go to world clock move the clock to your time zone then hit options and save, then turn your phone off and on it should up date.

        Reply
  401. kathy sing says

    November 2, 2015 at 8:20 am

    I’m trying to apply for a free government phone for my son that is on medicaid and food stamps.
    He cannot drive, he has seizures and had a couple of strokes. He lives alone and has no phone or car.
    His medicaid number is ********. His birth date is *** **,1971

    Reply
    • Shona says

      December 29, 2015 at 2:54 am

      Please delete this comment

      Reply
      • FreeGovernmentCellPhones.net says

        December 30, 2015 at 8:08 am

        Thanks for alerting us to the commenter posting their medicaid number. We’ve redacted it. We try to catch all instances of people posting benefits numbers, social security numbers, telephone numbers, etc, but we get so many comments sometimes one slips through. People: this is a public commenting system; please DO NOT POST PERSONAL ACCOUNT NUMBERS, PHONE NUMBERS AND ADDRESSES.

        Reply
  402. Larry Brunson says

    October 31, 2015 at 10:12 am

    My phone is loss, I would like to replace it w/a slider phone if possible. I’ve also relocate to 23222 in RVA. How to obtain a safe link cell

    Reply
  403. Connie says

    October 28, 2015 at 4:21 pm

    I have a phone that we no longer need. It was only used a couple times. Can I send it back

    Reply
  404. Dawn says

    October 26, 2015 at 10:28 pm

    I got the regular minutes on my new phone but it deducts time every time I text, therefore my minutes are gone. I was informed that it would be free text and when I try to contact them it is so difficult, there is no email for help, no chat, nothing but an 800 number that gets you either on hold or they are closed. what is the dealll

    Reply
  405. Patsy Gillman says

    October 25, 2015 at 12:04 pm

    trying to get gov phone

    Reply
  406. kenneth bravata says

    October 22, 2015 at 3:08 pm

    low income on disability and medicaid

    Reply
  407. Richard Tovar says

    October 21, 2015 at 7:50 am

    My Son go to a Higscool and he realy need Internet for his homework. In the name of my Family and my self, Thank you, for any help you can ofer to ass. (the Tovar Davila’s Family).

    Reply
  408. Bridgett says

    October 21, 2015 at 5:28 am

    I,want a free phone for a back up for emergency And to call my family

    Reply
  409. Kenyatta Collins says

    October 20, 2015 at 8:06 pm

    My Safelink Samsung phone is not working. My buttons are not working. Where can I get it repaired or do I have to replaced it? If I must replace it, what must I do? If I must get a replacement, I would like the same Samsung model I have now.

    Reply
  410. Isabel C Hinojosa says

    October 17, 2015 at 7:06 pm

    I received a flyer from your company Safelink but I already filled out my application on 10/2/15, I would appreciate it very much if you could check into it. I really need the phone considering my husband was diagnosed with cancer and we have to deal with several appts and we need it for transporation. I need the help.

    Reply
  411. Vanda crump says

    October 13, 2015 at 4:59 pm

    I’m on ssi and snap .I have medical problems so I need a phone so I can get a hold of my doctor and get Ride to go to them

    Reply
  412. Gregory Pellegrino says

    October 13, 2015 at 4:11 pm

    I am trying to get a Kyocera smart phone from Glink wireless… not sure what service to sign up for. Please help!

    Reply
  413. Robin Iver says

    October 13, 2015 at 10:41 am

    I had a free cellphone for 2 months with safelink and it was stolen 1 month ago. I didn’t know the number and called to report it 7 times but the overseas people in your customer service said I have no account!

    Please help me get a replacement. I need the phone desperately.

    Reply
  414. Nancy Davis says

    October 12, 2015 at 8:44 am

    most of my contacts is family,and doctors appointments been had this government free phone a long time can’t afford a new one,how can i get a better free government phone at no cost.

    Reply
  415. John Lazzari says

    October 11, 2015 at 10:09 am

    In late June 2015 I applied via internet for the free cellphone via Safelink. Shortly after that I received from Safelink a letter asking me to send in a copy of my Income statement from Social Security and I did so. We have never heard anything since then and am wondering what I need to do. I am also a Disabled Veteran.

    Please let me know.

    Thank you.

    Reply
  416. sue gentry says

    October 9, 2015 at 7:29 am

    My income is 600.00 per month. I have food stamp assistance and can no longer afford my cell phone bill. I wanted to see if I qualify for a free phone. please respond if I am able to get one.

    Reply
  417. edward kaminski says

    October 7, 2015 at 2:31 pm

    i request a LG840G phone. you were out of stock on 8 07 15 when i called for a replacement phone.

    Reply
  418. Linda says

    October 6, 2015 at 4:49 pm

    I’ve heard that a household can get more than one free phone. Is this true? If so, how do I apply for an additional phone for another family member?

    Reply
  419. Catherine Smith says

    October 5, 2015 at 3:10 pm

    How can I change my address on my Safe-link phone?

    Reply
  420. jOHN KANERVA says

    October 4, 2015 at 6:27 pm

    I NEED CHEAP MOBILE INTERNET.

    Reply
  421. Collette Cavenah says

    October 3, 2015 at 2:42 pm

    I receive food stamps. Do I qualify for a free phone, and service?

    Reply
  422. Timothy Redman says

    September 30, 2015 at 8:57 am

    i am 16 years old and my mom got a phone for me but shes not letting me get it so im trying to get my own phone

    Reply
  423. Bill Gallimore says

    September 28, 2015 at 6:57 am

    I am having trould tex in surry country
    like to talk to you about the new thinks yall put on here

    Reply
  424. Lucy Kazalee says

    September 25, 2015 at 8:42 am

    I’ve been researching different websites trying to familiarize myself with the free mobile services available. Due to some unexpected health issues I’m currently unable to work. A friend let me know that the government offered this free to qualified people. And your website has been very helpful. Thank you so much! But I have to say I was shocked at some of the comments people actually send you! I was so thankful and couldn’t believe that free mobile service was even available! And to see so many people complaining about something free just was so unbelievable! You people that update this site must be saints! Lol! People never seem to stop wanting more more more!

    Reply
  425. Abdullah FNU says

    September 21, 2015 at 2:13 pm

    Dear sir or madam, I came new from Afghanistan I am refugee in Durham NC.
    I need to apply for the free phone program. Thx

    Reply
  426. Michelle says

    September 20, 2015 at 3:30 pm

    My phone says restriction with a number after it I can’t call out

    Reply
  427. Louise Bell says

    September 19, 2015 at 6:49 pm

    I have sent in the my proof to get a phone. I have not received a phone. you gave me a id. 8272070. would you let me know what the holdup is . Thank you Louise Bell.

    Reply
  428. steve smith says

    September 16, 2015 at 11:27 am

    I have been trying to get this stupid safelink phone you sent me to work.. I have spent a week trying toactivate and make falls from this phone for a week.. I spent two hours on and off hold nothing was accomplished.

    Reply
  429. susan gatewood says

    September 15, 2015 at 11:47 am

    Who and how do I notify someone when i no longer qualify for public assistance? Case is being closed….so I do not qualify for the free phone any longer.

    Reply
  430. Richard Queener says

    September 14, 2015 at 12:21 pm

    I need a cell because I am elderly 87, and live alone

    Reply
  431. Judy Crowley says

    September 14, 2015 at 8:16 am

    I am trying to help one of my mental heath patients. Please forward me an application.

    Reply
  432. kathy jones says

    September 9, 2015 at 2:16 pm

    My safelink phone I have had for a little while and today it’s sayingUnregistered SIM , I don’t understand ….what do I need to do?

    Reply
  433. Bill Harnage says

    September 7, 2015 at 7:08 am

    Not a reliable phone. Constantly getting message “Emergency Calls Only”, even at home. Also getting a lot of messages from people I don’t know that I have to spend time deleting. If I accidentally view one I am charged a minute of air time. I’ll be looking for another phone service.

    Reply
  434. Lisa L says

    September 5, 2015 at 9:40 am

    The worst company ever! 2 months are out of my life))) Was constantly on the phone with Safelink. Every day get different information. Service is listed as active, but still haven’t received any phone from them. Do not use this horrible company!

    Reply
  435. Angie says

    September 4, 2015 at 1:34 pm

    Their are five people in my family ,and it would sure help.

    Reply
  436. Marcia D Lambert says

    September 3, 2015 at 9:21 am

    I have tried repeatedly to apply for a phone through Safelink for 3 yrs. Unsuccessfully, mI might add! this last time i applied in June. submitted my proof along w the required piece of paper AND wrote my enrollment number on my proof….. Nothing! Two wks later I recieved the same letter, wanting proof AGAIN and sent it back AGAIN w my enrollment number once again…… 2months later i am still waiting w/o any explanation but my application is pending!!! this is aggrivating!! what do I need to do to get a REAL person on the customer service line? Why can’t my app EVER be processed in a timely manner?
    And NOW, when I try & post a comment, this thing is SO stupid, it tells me it is a duplicate comment & wont post it! IT IS NOT!!!i am losing ALL patience w SAFELINK the longer I wait on satisfaction from them.

    Reply
  437. Linda Wilson says

    September 1, 2015 at 8:38 pm

    I need to upgrade my phone, I have the small one, I have text but can’t use it, I have trouble with my hands , and the phone is so small I can’t text

    Reply
  438. IRhonda Pepper says

    September 1, 2015 at 3:21 pm

    I need a valid phone number for safe link.

    Reply
    • FreeGovernmentCellPhones.net says

      September 1, 2015 at 8:48 pm

      It looks like they may have changed their phone number. We’ve updated the page, but here is the info:

      For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
      For Technical Support ONLY: 1-800-378-1684

      Reply
  439. becky carter says

    August 28, 2015 at 9:06 am

    i have reduced medical thru coventryone. is that the same as medicaid? or will it help me qualify for a phone? on the income i have questions. do i have to include my husband’s income? we have a rental house but do not make much profit from it, after taxes, insurance and repairs. someone can call me at 712-210-****

    Reply
  440. Carole Allen says

    August 28, 2015 at 1:21 am

    I’ve heard many good things about safelink. Please help me to be able to receive my phone. I appied before and I was approved. But I never got it.

    Reply
  441. DENISE RUDDY says

    August 27, 2015 at 11:25 pm

    I would like to know how much money is considered low income, also I don’t have any gov. help but I don,t have a car and I do have a disabled led I had a hip replaced and when I went home I fell and broke my femur and they had to wire my bone and one of the wires is growing into my bone causing extreme pain in my back down to my knee. I do take Cabarrus transportation for my DR . appointments thank you for reading and I hope you can answer this question

    Reply
  442. george webb says

    August 27, 2015 at 1:11 pm

    how do i get a replacement phone

    Reply
    • FreeGovernmentCellPhones.net says

      August 27, 2015 at 2:15 pm

      See article: I lost my cell phone

      Reply
  443. don jodway says

    August 27, 2015 at 12:32 pm

    why is it so hard to get anything done with website or on phone with safelink

    Reply
  444. J. Hammock says

    August 26, 2015 at 11:17 pm

    What is the cost for Plan #1. I don’t understand why there would be a different plan.

    Reply
  445. Maria says

    August 26, 2015 at 7:41 am

    Would like to get my phone today. Where to go?

    Reply
  446. paula says

    August 23, 2015 at 7:47 am

    Please READ before you post your comment. It is unbelievable the questions asked here when it is clearly stated over and over that this sight is not affiliated with the individual phone service providers. This site gathered all the necessary information in one place so you can make an informed decision regarding which service provider to choose. They CAN NOT ANSWER your questions about your service, minutes or any other problems you have with YOUR service provider. Direct your questions where they can be answered. Asking how you get a phone or can you help me get a phone is completely covered on this site. It’s like asking for a glass of milk when it’s sitting right in front of you. I do not have anything to do with this site. I am just simply trying to choose a service provider and had to get this off my chest. Take a little time and inform yourself so everyone’s time is spent productively.

    Reply
    • FreeGovernmentCellPhones.net says

      August 23, 2015 at 8:36 am

      Thank you for that Paula. And, this is after we simply delete most of the question that simply say, “How I get phone?” In addition, we delete dozens of comments a day that have the commenter’s personal information: phone number, address, SS#, etc. Please everyone, these are public comments.

      Reply
  447. Satoshi Nakamoto says

    August 22, 2015 at 3:30 pm

    Hi,

    I qualify for a safelink phone. Any Idea if I can bring my current Tracfone into the Safelink program?

    Not finding any answers on Google!

    Reply
  448. que broadnax says

    August 21, 2015 at 2:56 pm

    I am a senior citizen and would like to know if you provide internet service ?

    Reply
    • FreeGovernmentCellPhones.net says

      August 22, 2015 at 7:43 am

      Here’s an article on senior citizen internet.

      Reply
  449. Len ruthford says

    August 20, 2015 at 6:37 pm

    How do I become an agent to sign people up for the free phone?

    Reply
    • FreeGovernmentCellPhones.net says

      August 21, 2015 at 10:07 am

      Go here: How to get a job handing out free cell phones.

      Reply
  450. Elsa Navejas says

    August 20, 2015 at 3:01 pm

    I received a flyer for the second time asking for proof of my program or incmoe and just want to follow up to make sure you received the first one I mailed out to you because the voucher number is is the number again.
    Do I need to complete another one?
    Thank you,
    Elsa Navejas

    Reply
  451. Jack says

    August 16, 2015 at 11:24 pm

    My local phone co. offers lifeline assistance for a landline(not sure if it’s free). Is one allowed landline assistance(local phone co.)…and a lifeline cell phone via Safelink, or do I have to go with one or the other? I’m in Kentucky.

    Reply
    • FreeGovernmentCellPhones.net says

      August 17, 2015 at 6:31 am

      It’s one or the other only not both.

      Reply
  452. Heidi Leibrook says

    August 16, 2015 at 12:36 pm

    Have had my Motorola trac phone for some time now and it’s been great. Showing signs of wear and tear and I need to get another one. How do I do that thru safelinkwireless?

    Reply
  453. Maxine McKinstry says

    August 14, 2015 at 12:14 pm

    I received a letter from you say you want Id that I don’t have to receive and keep my phone I receive social security and medicare not medicaid

    Reply
    • FreeGovernmentCellPhones.net says

      August 15, 2015 at 10:41 am

      SS and Medicare do not make you eligible.

      Reply
  454. Michael Patrick Melvin says

    August 12, 2015 at 5:03 pm

    I am in need of a phone due to the fact I have no ability to contact employers about job oopenings. CAs well I can get friebds to transport t work. I just need an opportunitybto show mymdoo

    Reply
  455. Megan says

    August 8, 2015 at 1:44 am

    My sim card has been locked. How do I find the PUK or PUC code.

    Reply
  456. daniel varney says

    August 6, 2015 at 11:43 pm

    APPLED THR U A SAFE LINK REP HE SENT A COPY OF FOOD STAMP CARD HAVE NOT HEARE OR RECEIVED ANY THING NO PHONE NOTHING THAT WAS A WEEK AGO ,DANIEL VAR EY HC ** box **** digress ** ***** 304-752_**** please reply how long does it take the REP said I w as approved and should have received phone by this,Mon or Tuesday.

    Reply
  457. daniel varney says

    August 6, 2015 at 11:26 pm

    Was approved for a phone ,have not received it. A safe link rep sign ed me up and said I was approved have yet to receive it . Mailing add is ****** e-mail is *****@yahoo.com this was last thru . Again my name is Daniel b Carney please respond tks

    Reply
    • daniel varney says

      August 6, 2015 at 11:30 pm

      Bet card was presented to rep he booted it an sent it in

      Reply
  458. Tammy Wheeler says

    August 5, 2015 at 4:57 pm

    We had this problem too. We kept calling several times to get our minutes back. They had us put in all kinds of #’s in our phone & said it would b there about 3rd of the month. That was about 3 years ago. STILL NO MINUTES! We gave up.

    Reply
  459. GG says

    August 5, 2015 at 5:40 am

    Why have you stopped giving US Veterans free phones? You offered it at the VA clinics with 500 free minutes a month for 5 months, then 250 minutes going forward. This was not explained to me that you could stop the promo at any time. I feel as though this was a scam and I want to know why it was done.

    Reply
  460. Robert B. Martinez says

    August 4, 2015 at 3:28 pm

    Hello, my safelink number is 505-310-**** I just received my replacement phone at the end of july and I have not received my minutes in august nobody seems to know what to do, my d.o.b. is 12/28/68 please fix it I am a vet and I need the phone for doctors appointments and interviews. again no minutes have been added to my new replacement phone telephone # 505-310-3867 and I need them, nobody seems to be able to help. this is the one chance I got today to fix the problem of not being granted my august minutes because I have no other phone or computer access but once in a great amount of time, because it is so difficult to get a American speaking person to help in technical I have not received my minutes for August and I greatly need them. I is soo difficult to get any help with these phones because nobody seems to know what they are doing, Help please.

    Thank you,

    Martinez, Robert B.

    Reply
  461. Guangchao Zhou says

    August 4, 2015 at 8:14 am

    I applied online. it did not give an option to choose plan 1. It only offered 350 min plan with no carry over. How can chose plan 1. I live in NYC.

    Reply
  462. Michael Dameron says

    August 3, 2015 at 9:48 am

    wife and I have safelink phones. Applied for them at Walmart about 6 months ago. We don’t have any of the programs listed on this page. I am retired USAF and receive social security. Wife is disabled and receives social security. Are we qualified or not. If you can’t answer question, please give me a phone number or email address for a real person to discuss the criteria.

    Reply
    • FreeGovernmentCellPhones.net says

      August 3, 2015 at 12:28 pm

      If you aren’t on the programs listed above, or qualify based upon low income for your state, then no, you are not eligible.

      Reply
  463. ashley says

    August 2, 2015 at 11:18 am

    I am wondering where there is a place I can go in Ohio and get a free phone

    Reply
    • FreeGovernmentCellPhones.net says

      August 2, 2015 at 5:18 pm

      https://www.freegovernmentcellphones.net/states/ohio-government-cell-phone-providers

      Reply
  464. Janice SImmons says

    July 29, 2015 at 6:47 am

    My son has a mental illness and is unable to work full time and makes below the poverty line…He lives with us. Does he qualify for a free phone? He is not on a government plan at the moment….

    Reply
    • Free Government Cell Phones says

      July 29, 2015 at 7:41 am

      This is an unusual case, but we believe the basic rule still applies: He would only qualify if he already participates in one of the qualifying government programs OR if your household income falls below 135% of Federal poverty guidelines. You can find out more information on this page:
      https://www.freegovernmentcellphones.net/basics/qualify

      Reply
  465. jose gonzalez says

    July 25, 2015 at 4:16 pm

    What are the income requirements?

    Reply
    • FreeGovernmentCellPhones.net says

      July 26, 2015 at 7:28 am

      It depends upon your state. Go to the following page, and click on your state to see.

      https://www.freegovernmentcellphones.net/states

      Reply
  466. Jacqulin G.Farris says

    July 22, 2015 at 7:09 pm

    I lost my cell phone.Did not get a chance to set it up

    Reply
    • FreeGovernmentCellPhones.net says

      July 23, 2015 at 8:42 am

      Read this article: I lost my cell phone

      Reply
  467. Jody Smith says

    July 21, 2015 at 9:17 am

    I qualify but how do I get an application

    Reply
    • FreeGovernmentCellPhones.net says

      July 21, 2015 at 10:56 am

      Read the article above.

      Reply
    • Renee Jaramillo says

      July 22, 2015 at 4:00 pm

      I had a lifeline link phone with this company before but in a different state. I no longer have the phone though it in vegas. Is there anyway i can Get a New phone here in hawaii now that i live here in hon. Judah

      Reply
  468. fernando says

    July 20, 2015 at 2:02 pm

    can I use a smart fhone for the line the I apply

    Reply
  469. michael mccathern says

    July 19, 2015 at 12:48 pm

    iam interested in cheap internet for low income

    Reply
    • FreeGovernmentCellPhones.net says

      July 20, 2015 at 1:04 pm

      Go to http://www.cheapinternet.com

      Reply
  470. linda gibbs says

    July 17, 2015 at 5:11 pm

    I received a cell phone however, it has stopped working the number I was given belonged to someone that person had it turned off . Someone called the phone asking for the person I told them that person did not live here even though they were told it was the person’s number, needless the next day my phone was off

    Reply
  471. thomas s boyd says

    July 16, 2015 at 8:03 am

    Twice I have faxed a copy of my LINK card, and the status does not reflect this. It has been a month since applying, and another seems likely before I receive a phone. Employment and social losses have occurred as a result, and I could sure use a phone. I have not heard from Safelink in any form, incl. the SASE site indicated I should have received two weeks ago. Can anything be done to expedite this process?

    Reply
  472. myrna says

    July 14, 2015 at 7:56 pm

    I HAVE BEEN TRYING TO CONTACT SAFELINK FOR A WEEK AND CANNOT REACH A PERSON.
    You can’t reach technical, you can’t email, you can’t reach customer service.
    I’ll bet I can reach the Consumer Protection Agency.

    Reply
  473. cecil casto says

    July 14, 2015 at 12:17 pm

    I had safelink wireless and I replaced the phone with a new tracfone and lost my free phone and minutes until now ihave tried to get my phone back but I was always was told I had a free phone I still qualify

    Reply
  474. K.H. Nielsen says

    July 10, 2015 at 3:23 pm

    Safelink does not work in Blaine, WA due to it