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Lifeline phone service provides free cell phones to America's financially disadvantaged

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Access Wireless Free Government Cell Phones

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NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here

Get a free smartphone plus unlimited talk, unlimited text, and unlimited data (when you combine the ACP & Lifeline benefits)

Access Wireless has become one of the major players in the free government cell phone business. They currently offer the Lifeline Assistance program in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia.

If you live in one of those states, Access Wireless is definitely a company to consider.

The specifics of the Access Wireless program

As with most free government cell phone programs in most states, Access Wireless service is absolutely free if you’re eligible. In all states you’ll get a free smart phone, at least 1000 voice minutes, unlimited texts, and at least 4.5GB data. As our headline indicated, there’s even a plan that offers unlimited everything!

The minutes can be used for local or domestic long distance calling and tex messaging. There are a variety of plans, based upon your state and potentially what you are looking for. Here’s how it breaks down:

ACP + Lifeline

  • Unlimited Talk
  • Unlimited Text Unlimited Data (15 GB of High Speed)
  • Hotspot Data Included

ACP Only

  • 1,000 Minutes of Talk
  • Unlimited Text
  • Hotspot Data Included

Lifeline Only

  • 1,000 Minutes of Talk
  • Unlimited Text
  • 4.5 GB Data

Add Minutes

If you should need more minutes (unlikely since the minimum plan gives you 1000 minutes) you can buy them at the Access Wireless website. Need more minutes but don’t have a credit card? You can also buy Access Wireless Prepaid cards at participating retailers, including Kroger, Family Dollar and Speedway.

Access explains the specifics of adding more minutes:

Adding Funds to Your Account. You must add money to create a cash balance in your Access Wireless account to pay for monthly plan options, data services (e.g. third-party content) or for wireless. Funds can be added using one of Access Wireless’ Payment methods (credit, debit, PIN or Airtime/Top-Up card). A minimum of $20/transaction is required when using a credit or debit card.  Customers can add a maximum of $100/transaction to their accounts in a single transaction to their accounts and up and until the customers total account balance exceeds $100. Funds cannot be used for any other wireless service. Adding funds through Access Wireless customer service may result in processing fees. State and local sales taxes and fees may apply when adding funds to your account.

ACP Device Discount
The good news isn’t done yet. When you enroll in an ACP plan, you get a one-time discount of up to $100 on a laptop, tablet, or desktop computer. Depending on which one you choose, you will get your device for a co-payment of more than $10 but less than $50. That’s what we call a bargain.

Who qualifies?

In general, it’s fair to say that you may qualify for if you participate in a number of the government assistance programs or if your household income is 135-150% of the federal poverty guidelines (the percentage varies by state). And ACP discounts are even more generous, allowing you to qualify if your total household income is as much as 200% of the Federal poverty guidelines.

Qualifying for the ACP discounts is even easier. The program participation with which you an qualify are almost identical, but the income eligibility is much more lenient. You can qualify as long as you make less than 200% of the Federal poverty guideline numbers.

Be Sure to Compare Access Wireless with Other Options in Your State

This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact Access Wireless:

Access Wireless:
Website: Access Wireless
Phone: 1-800-464-6010

Latest News on Access Wireless:

The love is gone: Assurance Wireless and Access Wireless decide not to merge - Assurance Wireless and Access Wireless, two of the biggest names in the Lifeline free government cell phone business, have quietly called off their merger talks and will continue to serve the Lifeline business independently.
Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Don’t enroll at a street tent: Check around before you choose a free government cell phone company - We know it's tempting to enroll with a street vendor when he says, "It's free!" But the truth is that other companies probably offer other plans that are far better than the one that guy sitting in a booth is offering you.
California Lifeline explosion: More companies, more unlimited plans, more great paid plans - The competition in free government cell phones is getting stiffer in California and that's great for consumers because more companies are now offering free unlimited minutes and text plans.
Size matters: Two of the top three free government cell phone companies announce merger - The Lifeline Assistance industry continues to shrink and consolidate as Assurance Wireless, the second largest free government cell phone company, just announced a merger with Access Wireless, the third largest company* in the business.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.
Which free government cell phone companies offer smartphones? - So many readers ask us which companies offer smartphones that we decided it was time to survey all the top-ranking Lifeline Assistance companies.
Which Lifeline/ACP companies allow you to make international calls? - So we put on our researcher hats and set out to find the international call policy of each Lifeline Assistance company.
What to do if your free government cell phone is lost, stolen or damaged - We get so many questions and comments about lost or stolen free government cell phones that we thought our readers would appreciate a complete rundown of replacement policies for each of the leading service providers.
Free government cell phone reps scour California for new customers - Total Call, whose California plans are not competitive, is being forced to scour for customers in outlying geographic regions that are of no interest to the major players.

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. Renee says

    I signed up for a free phone in November 2023, in December they sent me a letter to confirm my eligibility through public assistance, I did that, it’s march and still have not received a phone or any other correspondence. Checked the website I signed up at, now it tells me it’s unavailable in my area. Another perfectly run government program.

    Reply

    • Free Government Cell Phones says

      Before you attempt to enroll with a different company, please speak to a live customer service agent at Access to find out what the specific problem is.

      Reply

  3. Evangela Parks says

    Good evening,

    Is there a street agent to assist community members with cell phones? We have an outreach event coming up in August. Please feel free to contact me via email ********************@harfordcountymd.gov.

    Thank you so much

    Reply

    • Free Government Cell Phones says

      We would never play middleman for something like this, Evangela. There’s just no way of knowing if any individual agent is legitimate or not. You would be much better off contacting one of the Lifeline free government cell phone conpanies to ask them to send a representative directly. There is just too much fraud in the program and inviting an unknown agent to your event could cause far more problems than it’s worth.

      Reply

  5. Anthony herbert says

    I qualify for a free phone however the system says otherwise. Do you know how can fix this problem? I’m currently on food assistance and receive Medicaid insurance

    Reply

    • Free Government Cell Phones says

      Instead of relyng on “the system,” try calling customer service at one of the Lifeline free government cell phone service providers. It’s always more likely that you can get the correct info from a human.

      Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone and your service provider will answer.

      NOTE: Number corrected thanks to eagle-eyed reader Henry.

      Reply

      • Henry says

        I think you mean 611. 911 is for emergency situations. Trying to call customer service is not an emergency situation IMHO.

        Reply

        • Free Government Cell Phones says

          Oops. Typo, Henry. We’ll correct it right away. Thanks for catching it.

          Reply

    • John Sinclair says

      You can try reaching Lifeline at (800) 234-9473.

      This is best done while you’re at home so you don’t pick up on a roaming network.

      We also can try the following steps to see who the phone is allocated to:

      From the phone’s keypad enter *#*#4636#*#* and tap Phone Information

      Scroll Down a little bit and see if anything is listed next to current network

      If not scroll down a bit more until you see All Cell Measurement info

      Beneath that there are two three digit codes one is under a column with a header of MCC , The other is under MNC.

      Please post those codes here and I’ll lookup who the phone is allocated to.

      I look forward to hearing from you soon!

      Reply

  7. Jason says

    It’s not unlimited data. I ama diabetic, and after my high speed is gone I can’t use the my chart app.this time I can’t even download from the app store they got it going so slow. Can’t check tracking numbers on USPS shipments or anything. In a world that everything needs to be online , banking , paying bills, exc. You would think they would do better.im srry my 5 yr old wanted to watch the Disney plus channel. Great for calls and text. Data life issues the service sucks.

    Reply

    • Free Government Cell Phones says

      It is unlimited, but most companies “throttle” down the speed after you exceed some stated level. Check the Terms & Conditions in your contact.

      Reply

    • Burt says

      These are the
      Tpical rip offs. Instead of using your acp with any cell co.pany get a major ho.e wifi internet Instead. Then you can still get a free phone through lifeline. But you can save your data and use ho.e internet. Only needing mobile data when you’re out. Get att,xfinity, or frontier. They will be free with acp and unlimited data. You’ll still get 5 gigs with your portable phone. These companies are ripping everyone off. You need to do this for the diabetic. Call the factory they will help you!!!

      Reply

      • Free Government Cell Phones says

        Call 6-1-1 on your free government cell phone to speak to your provider’s customer service team.

        Reply

    • Free Government Cell Phones says

      Sorry, but we are not your service provider. This is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider.

      Contact your service provider’s customer service team.

      Reply

    • Free Government Cell Phones says

      First you need to find out if your account is still active. You said you hadn’t used it in a while and all Lifeline accounts are supposed to be cancelled if they go unused for just 30 days. If your phone still works, call 6-1-1 and ask customer service your question about the tablet.

      Reply

      • Teresa Stearns says

        I am with Cintex wireless and never have applied for a tablet ,, can I get a tablet even though I have a cell phone!

        Reply

        • Free Government Cell Phones says

          Remember that ACP and Lifeline are two completely different programs. It sounds as if you are getting your free government cell phone service from Cintex. So you should be able to enroll in the ACP program with any company you want and get the ACP discount and tablet.

          Reply

  10. Robert Hagedorn says

    I am already enrolled with a different carrier in the California Lifeline program. I have a 4G phone. Can I cancel my present enrollment and get a 5G phone from Access Wireless?

    Reply

  11. Greg Bounds says

    Hello I have an Access Wireless phone I’ve had it for probably 12 or 13 years never had no problems until the last month last month they shut down all my text messages and my ring doorbell I used to use that thing constantly and now it’s like I can’t even receive a message from my ring doorbell it says all my all my gigs or whatever and dad is used up and I mean within like a week and a half of them giving me all my monthly services it’s all right now and it’s like I don’t do anything different than I ever have and I don’t understand why all of a sudden a month and a half ago it’s just it’s all flipped and I just mean that my service is terrible and I can’t get through the customer service I don’t know what to do it’s like what company do I go with cuz this one’s terrible now and I’ve never ever had a problem I don’t know what to do anyhow thank you have a great day oh my name is my emails **********@gmail. I live in Utah

    Reply

    • Free Government Cell Phones says

      There’s no way for us to know what happened. Why can’t you get through to customer service, Greg?

      Reply

    • John Sinclair says

      I hope this was addressed before now Greg.

      My first thought was if you have a 12 or 13 year old phone, get in touch with Access Wireless and see what it would take to get you at least into a 4G/4GLTE phone.

      Most providers and their MVNO’s removed their 3G Networks from their systems in a time frame from OCt22-JAN23, and this timeframe appears to be when your problems started.

      To best of my knowledge there is no longer a provider that will support 3G equipment.

      4G/LTE is the way to go for now and don’t let yourself get pressured into 5G, especially if there’s a high price tag for the equipment.

      Remember 5G is in it’s infancy, so 4G/LTE is gonna be around for at least the next 10-12 years and it will work just fine on today’s networks.

      Good Luck to you!

      Reply

  12. Betty Crooms says

    Something is wrong with my phone and I need it fixed because my doctors have my phone number this phone I am on is a friend phone they let me used it to get in touch with you all

    Reply

  13. Shaunell G says

    Uh-Oh, I need to retract what I posted in an earlier comment. I was saying how I had funds on my debit card and credit card, and there was something wrong with Access Wireless online system, because it wouldn’t accept my cards. I mis-spoke, the reason their system could not accept my charge cards is because I did not have enough funds on my cards. My bank gonna send me a message days later stating, my transaction with AW was declined due to insufficient funds. I be damned. I had enough to buy their $10.00 Top-up card for 500 minutes, but not enough for the online purchase. I still believe AW has decent service, but I still going to try StandUp Wireless and compare the two carriers.

    Reply

  14. Gloria burke says

    I have access wireless and my e-mail was hacked so it won’t let me assists my account the e-mail that was hacked is ********@gmail.com my new email is **********@gmail.com I don’t remember the phone number and I don’t need a new phone because I have one address (ADDRESS DELETED). please contact me back so I can get my phone back activity thank you

    Reply

    • Free Government Cell Phones says

      Sorry to hear about your problem but we cannot do anything to help you. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.

      Reply

    • Free Government Cell Phones says

      We do not know of any plans that offer free international calling. But most companies offer “Top Up” plans that allow you to purchase a reasonably-priced international call package.

      Reply

  16. Marty says

    Hi there,

    I am trying to help a gentleman manage an Access Wireless phone, it got banged up and he is hoping to get a replacement. How long does he have to wait or generally what options does have around this?

    Thanks!
    -Marty

    Reply

    • Free Government Cell Phones says

      Have you spoken to Access customer service? Some companies are more flexible than others and will provide good customers with replacement phones once per year. Others won’t. Give them a call to see what they will offer.

      Reply

      • Our Advocate says

        Trying to exploit Americans to give you money they don’t have(which is why they are even using your service to begin with) Is a felony, and entrapment. Trying to target vulnerable people with low income and intentionally provide faulty or error ridden devices and operating systems to exploit their data while restricting their access to the internet during their own legal proceeding to determine their eligibility for other government essistance types is a felony. Doing so as a network is a felony. Trying to scam people who are already poverty ridden in an effort to “expose them” for their need for assistance is ALSO a felony and if it ends up having any effect on their children it’s also considered child abuse and neglect. Obstructing peoples access to the internet and actual phone lines in America with malicious voice over ip ports disguised as phone numbers is also illegal. And insisting someone who is pointing out your crimes against them and their family is actually just mentally ill or crazy or having mental health problems so you don’t get caught contributing to the crimes against that victim and their family is ALSO criminal and felonies in an effort to silence and further harm the victims in the matter, HOPEE THIS HELPS.

        Reply

  17. Shava Ivery, LCSW says

    I am trying to assist a Veteran that qualifies for a free government phone. He has no access to the internet and doesn’t have a phone. please send me an application via email so that I may assist him in completing it and return it to you via email. I may be reached at (903) 487-****.

    Reply

    • Free Government Cell Phones says

      The 903 area code. One of our favorite area codes because it’s so close to FreeGovernmentCellPhones.net HQ. But as much as we love the 903, we cannot help you, Shava. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.

      Reply

    • Henry says

      Try the public library that may have computers for free use by the general public. You could enter his application online or print it out for him so that he can fill it in and mail it. Go the FCC Lifeline/ACP website for the PDF form.

      Reply

  18. Carolyn says

    I tried to sign up for Access Wireless American Assistance and ,entouch Wireless but even though I am approved by Lifeline National Verifier these companies want me to send documentation proof that I qualify but there is no way for me to provide this online. I recently canceled my free cell phone services with Assurance Wireless and Safelink because the smartphones they sent all had problems and were bad quality.

    Reply

    • Henry says

      Tracfone service was bought by Verizon. Safelink uses Tracfone MVNO for its cell phone access. You should ask Verizon if they intend to switch some of the Safelink service over to their network.

      Reply

    • Free Government Cell Phones says

      Unlikely, Summer. The program was upgraded several years ago and all phones are now smartphones. It may be possible for you to purchase your own flip phone and use it as part of your service providers’ BYOP (Bring Your Own Phone) program, but PLEASE talk to your service provider’s customer service team to make sure you understand all the details and which phones are compatible before you make any purchase.

      Reply

  23. Stacey Jo Boyens says

    Qlink is terrible. You have to wait on hold for an hour to talk to a customer service representative. I purchased a phone through them and it wouldn’t connect in my area so I sent it back to them and never have received my $68 refund for it

    Reply

  24. Eddie Cranfield says

    I been trying for 4 or maybe 5 hours and I still getting the run around about my address is no such place and I’ve used this address for over 15 years anyway I still have not got close to getting a damn phone!

    Reply

  25. Leslie Kinyon says

    I’ve lost my lifeline phone and don’t remember my cell provider. How do I find out to shut my service off

    Reply

    • Free Government Cell Phones says

      What state do you live in, Leslie?
      You have two options: First is to contact USAC.org and see if they can help you. At one time they claimed that was one of the services they provided, but many readers have told us it’s impossible. The second option is to call each of the service providers offering plans in your state. Hopefully you live in a state with few providers so your job will be simpler. Here’s where you can find all the service providers in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  26. Angela says

    I have been struggling with one of the free cell0 by one companies for the entirety of Corona virus saga and have not had more than a thirty day stretch ( once) of service with this compny… I have lost a long time number, my social media pages due to the change in phone number, and attempted to py for a replacement phone just to receive 9ne 5hat flat out does not work worth a flip in west texas winds and pockets of lost reception always5he norm, rather than the exception… is there a 2ay to use another company, find out the options for equipment before 0urchasing, and get my old phone number back… I feel like this company systematically took away all communication from me during one of the most desperate times in My lifetime, and feel justified in their neglectful behavior.. how can I go about switching to another co.pany without any backlash and peace of mind, afterward.

    Angela Allen

    Reply

  27. Anne says

    My 89 year old relative who lives alone recently was updated with a new access wireless cell phone. She is used to her old flip phone which no longer functions. The new phone with all it’s bells and whistles is overwhelming for her–refuses to get used to it. If I took the sim card out and put it in a Jitterbug phone or similar flip phone –will it work?

    Reply

    • Free Government Cell Phones says

      Since we don’t know the make and model, it’s impossible for us to answer your question. But you should call the company you want to enroll with and speak to its customer service team.

      Reply

  28. Terri crowden says

    How do I know if I’m approved for a phone and free service I receive food stamps and gave the proper verification it won’t let me check the status

    Reply

  29. Kimberly S. Bailey says

    I applied for a free government cell phone about 3 or 4 weeks ago and I haven’t heard anything yet and I was just wondering why ? I am on S.S.I. and receive food assistance . Thank you .

    Reply

    • Free Government Cell Phones says

      It’s not unusual for delivery to take this long, Kimberly, but you might want to contact your service provider’s customer service team to see if they can give you an update.

      Reply

  30. TrAcy says

    I do not understand what I’m supposed to do next. It say choose a phone service and provider where do I go to do this. I need a phone to start with.

    Reply

    • Free Government Cell Phones says

      You can enroll by phone or online. Did you miss all the Assurance contact info in the article above?

      Reply

  32. Rhonda Brown says

    An a government both phone provider charge me for a cellphone. I recently applied at a both I was approved the guy said he has this phone for $40 and up. I choose the $40.0 I didn’t have the $40. At the time he says bring it the next day. I didn’t have the money or his contact number. So he sends his wife to my home for the money, or the phone back. The next day he comes to my residence asking for the $40.00 or give the phone back is this legal? Should they use my personal information to come to my residence?

    Reply

    • Free Government Cell Phones says

      This is one reason why we urge our readers to avoid cell phone street events. No, this is no legit. Do not give any more personal info to these people.

      LET THIS BE A WARNING, READERS: DO NOT ENROLL AT STREET EVENTS!

      Reply

    • Free Government Cell Phones says

      Cell phone covers are available EVERYWHERE, Glenn. Walmart, eBay, Amazon, everywhere. They are not included with the free government cell phone program.

      Reply

  34. Henry says

    The online application for Access Wireless for my ZIP code only gives you one plan (Both Lifeline and EBB combined) so just applying for Lifeline only was not an option. It looks like you have to complete the application form and either upload it or mail it to the company in order to apply only for the Lifeline program. Looks like the web developer for the company is too lazy to produce the other sign up options.

    I’ve noticed that many of these Lifeline providers are combining the regular Lifeline and EBB programs together in their application process. They are making the assumption that all the new applicants want both programs at the same time. But, you know what happens when you ASS-U-ME.

    Reply

    • Kurt says

      Yes. I have spent hours talking with reps for the Oregon PUC, Xfinity, Access, and the Universal Service Administrative Company, which is part of the SEC. Apparently, the Access Wireless application process will ultimately result in your being disenrolled from any ACP program that you may be enrolled in (after acceptance) with another provider because you can only be enrolled with one provider, whether that provider is a cell phone provider and internet provider or any other combination of the two. So my ACP internet enrollment was ended without my knowledge or intentional consent.

      Reply

      • Darrell says

        IN March 2023 I was able to enroll in the Lifeline only program using the Access Wireless website. It can be done. I already use the ACP program for my home internet.

        Reply

    • Free Government Cell Phones says

      Slow down and click around this website, Lameesha. You’ll find all the info you need.

      Reply

  37. Cheryl Nash says

    I live in Illinois, do qualify for the SafeLink Lifeline program. I have had the Services for several years.
    My question is how do I get a cell phone with at least 4G capability? I have been told I cannot continue to use the 3G phone I have.
    Please let me know who to contact since the only information I have found still only shows the 3G capable phone.
    Thank you for your help
    Cheryl J Nash

    Reply

    • Free Government Cell Phones says

      There is no way for us to answer your questions, Cheryl. There are just too many variables to which we do not have the necessary info. To get all the latest info on Safelink, you’ll need to speak to Safelink customer service.

      Reply

  38. Erica says

    Hi, I was told I could go to an Access wireless provider directly (like a booth/store) but the agent said I had to “look it up” as they didn’t have the information on any stores, etc. I have searched online for some kind of booth or store provider near me, but nothing comes up. My area code is 22617, can you help me find a provider that I can visit in person as opposed to applying online?

    Reply

    • Free Government Cell Phones says

      Do you have a Kroger grocery store in your area? Access is owned by Kroger and often make free government cell phones available via the stores.

      Reply

  39. Ronald Folds says

    I’ve contacted Access Wireless and they can not help me. They told me to make a phone call. I cannot find a paided telephone. My Lifeline cellphone is off! I cannot call my mom up!☹️ Please give me a website that I can talk to, to get my cellphone TURN ON! I’ll wait for your answer.

    Reply

  40. Wilfredo Rodriguez says

    My phone fell into a boket of water now I can’t quet it to torn on i traid to tern it on and a white screen go on what can I do. Can I get some help.please

    Reply

    • Free Government Cell Phones says

      You need to contact Access (if they are, in fact, your service provider) customer service to find out if they will offer you a free replacement or ask you to pay for it.

      Reply

    • Free Government Cell Phones says

      You come to the right place for everything you need to know, Granovskiy. Just click around the major sections up there in our navigation bar and you’ll soon know everything there is to know.

      Reply

    • Free Government Cell Phones says

      Maybe you could clarify your comment for us, Jeff. Are you saying you want to purchase a phone and use it in the Lifeline program?

      Reply

  43. Arvilla Vickers says

    This all seems confusing…maybe because I am 80…maybe because I never done anything like this before. But I need a call phone badly and I don’t have the bucks to buy a fancy phone and then pay some company a monthly fee!. Above it says shop around … shop where? Above it says ask your vendor tech questions. What vendor? WHO is my vendor??????????????????? Are there not humans to speak to so I can truly understand all this????
    Arvilla at

    Reply

    • Free Government Cell Phones says

      Each state has a number of service providers, Arvilla. You can find all the free government cell phone plans available in your state at this link:

      https://www.freegovernmentcellphones.net/states

      We don’t see “shop around” anywhere in our article. But you should check out all the plans very carefully to find the one that fits your needs best. We provide phone numbers for each service provider so you can call and speak to customer service about enrolling.

      Do you have a younger relative who might be able help you navigate the process?

      Reply

  44. stanley E Keathley says

    iI want to get a free replacement phone for mine is broken

    my account is: Access Wireless

    phone number 661 817 ****

    zips code 90020

    or buy Motorola Smart Phone by Access Wirelezs $59.95

    ship 3 to 5 days

    Reply

    • Free Government Cell Phones says

      You need to enroll online or by phone, Crystal. We provide all the contact info you need above.

      Reply

  46. Julia P Pimentel says

    Is this where I go to complain about my new phone? Or the joke punk that set it up for me? No information on the phone, no paperwork , business card, phone number scribbled on a wrap, just nothing. Got the phone a charger and have a good day. That’s it, that’s all. No booklet or paperwork or even a box to carry it in.. really professional worker you hire.

    Reply

    • Free Government Cell Phones says

      No, sorry, this isn’t where you complain. This is an independent informational website that’s NOT affiliated with any of the Lifeline service providers.

      Reply

  47. John Moseley says

    I have a brother 66 years old in a nursing home in Tenn Care Social security which they take o. I am aware of the one person per household but I read where aif in a nursing home or other group residence there is a special form that can be submitted and a phone obtained. He qualifies on income. I would like this information when I contact the nursing home. He is in Knoxville – I am in Central Florida and too old to drive or fly.. Any information on this wouk be very much appreciated

    Thank you

    Reply

    • Free Government Cell Phones says

      You are correct, John, that group homes like the one your brother is in are exempt from the one-per-household rule. Unfortunately, you cannot apply for him. We would think that the supervisors of the nursing home would know about this exemption. If you find out that they do not, find the plan that fits your brother’s needs best, call its customer service team, and ask about that exemption. Some representatives are not trained as well as they should be and may tell you the exemption doesn’t exist, but it definitely does. If that’s the response you get, ask to speak to a supervisor. Here’s where you can find all the plans in your brother’s state:

      https://www.freegovernmentcellphones.net/states

      Reply

  48. Dulce says

    How do I get my account number ? I try calling but it doesn’t really give me any options and hangs up the call .

    Reply

    • Free Government Cell Phones says

      Our readers have always complained that it’s impossible to get a live human at Access. Have you checked its website to see if they offer an email or online chat option?

      Reply

  49. Amber Avitable says

    My ex boyfriend keeps hacking my access account and changing my password and locking me out of my phone. MIP error 67: mobile node failed. How do I stop him. This makes #3 I cant use my phone help please

    Reply

    • Free Government Cell Phones says

      We have no idea how to stop your boyfriend, Amber. You need to call 6-1-1 on your free government cell phone to discuss the problem with Access customer service.

      Reply

  50. Kate Diller says

    I lost my phone. I cannot find any paperwork to confirm who my provider is. I checked with both Assurance Wireless and Safelink and neither could find my information. I submitted a new application with Assurance, but I know that I can only have one provider so I’m hoping that my application is not declined. If I could determine who my provider is I would just contact them to inform them of the lost phone and request a replacement. Is there a way that I can find out by using my phone number? It’s frustrating to try to contact a provider with questions and be told to call a customer service number when I cannot call because I lost my phone. Please advise. Thank you!

    Reply

    • Free Government Cell Phones says

      It’s “possible” to find out who your service provider is by visiting the USCA.org website, but it may take some searching around to find the area where they offer that service to the public.

      Reply

  51. Lisa D says

    Hi I. Have assurance wireless. How many minutes does a $14 amount put on my phone. I can’t seem to find that info

    Reply

    • Free Government Cell Phones says

      That’s a question for Assurance customer service. Call 6-1-1 on your free government cell phone to speak to them.

      Reply

  52. Kelley Epps says

    How do I apply for free cell phone for my elderly brother, who is in adult care home? went to site, it kept taking back to original page.

    Reply

    • Free Government Cell Phones says

      Yes. Just make sure you tell the Lifeline company customer service team that you “want to port over my current phone number.”

      Reply

    • Free Government Cell Phones says

      We are not your service provider, SteFone. In fact, we are no one’s service provider. This is an independent informational website.

      Reply

  57. LISA CHANDLER says

    I have been trying to reach you for days. My phone is broke, the screen is black & I can’t make cards nor can I receive them. I need a replacement phone please.
    My name is Lisa Chandler, the phone number is 276-403-****….help
    If you need to reach me, this number is available 434-229-****
    Thank you!!

    Reply

    • Free Government Cell Phones says

      You have not been trying to reach us, Lisa. We are not your service provider. This is an independent informational website. We tried to call an airline the other day and finally gave up after waiting for 45 minutes. We would assume that the Lifeline free government cell phone companies are absolutely overwhelmed now that 20,000,000 additional Americans have suddenly been thrown out of work due to the coronavirus. Hang in there. Keep calling. Try the company’s website.

      Reply

  58. Susan says

    I need to remit my approved application and copy of my drivers license but don’t know the email to access wireless.

    Reply

  59. Linda Gilman says

    I should .qualify for FREE CELL PHONE BASED ON MY INCOME. i RENT A ROOM IN SISTERS HOUSE FOR $300.00 PER MONTH AND BUy food. When I tried to sign up it said there was a problem. Can you fix this and sign me up? Thank you Below is statement regarding my Social Security amount.monthly. I do not have any other income.

    Social Security Administration
    Date:
    April 02, 2020

    BNC: 20BI914D7****

    REF: ****

    You asked us for information from your record. The information that you requested is shown below. If you want anyone else to have this information, you may send them this letter.

    Information About Current Social Security Benefits
    Beginning December 2019, the full monthly Social Security benefit before any deductions is $1,148.50.

    We deduct $144.60 for medical insurance premiums each month.

    The regular monthly Social Security payment is $1,003.00.
    (We must round down to the whole dollar.)

    Social Security benefits for a given month are paid the following month. (For example, Social Security benefits for March are paid in April.)

    Your Social Security benefits are paid on or about the second Wednesday of each month.

    Information About Past Social Security Benefits
    From December 2018 to November 2019, the full monthly Social Security benefit before any deductions was $1,130.40.

    We deducted $135.50 for medical insurance premiums each month.

    The regular monthly Social Security payment was $994.00.
    (We must round down to the whole dollar.)

    Type of Social Security Benefit Information
    You are entitled to monthly retirement benefits.

    Information About Current Social Security Benefits
    Beginning December 2019, the full monthly Social Security benefit before any deductions is $137.10 .

    We deduct $0.00 for medical insurance premiums each month.

    The regular monthly Social Security payment is $137.00 .
    (We must round down to the whole dollar.)

    Social Security benefits for a given month are paid the following month. (For example, Social Security benefits for March are paid in April.)

    Your Social Security benefits are paid on or about the third Wednesday of each month.

    Information About Past Social Security Benefits
    From December 2018 to November 2019, the full monthly Social Security benefit before any deductions was $134.90 .

    We deducted $0.00 for medical insurance premiums each month.

    The regular monthly Social Security payment was $134.00 .
    (We must round down to the whole dollar.)

    Type of Social Security Benefit Information
    You are entitled to monthly benefits as a dependent of the wage earner .

    Date of Birth Information
    The date of birth shown on our records is March **, ****

    Medicare Information
    You are entitled to hospital insurance under Medicare beginning March 2011.

    You are entitled to medical insurance under Medicare beginning January 2012.
    Your Medicare number is 9YE5-J40-****. You may use this number to get medical services while waiting for your Medicare card.

    Reply

    • Free Government Cell Phones says

      First, we cannot help you, Linda, because it wasn’t us who requested this information. We assume it was your Lifeline service provider. So they’re the ones you need to contact.

      Second, we did you a big favor and deleted most of the personal information you included in your comment. Some advice: NEVER leave that kind of information on a public website like this. You might as well send out a personal, engraved invitation for crooks to commit identity fraud. Please don’t do something like this again.

      That being said, good luck with you phone.

      Reply

  60. D says

    I’m trying to sign my mother up and she is temporarily staying in a different part of Missouri, not where she receives her benefits, she will also need a phone with the plan

    Reply

    • Free Government Cell Phones says

      You need to contact the service provider directly using the contact info we provide, D. This is an independent informational website that’s NOT affiliated with any service provider.

      Reply

  61. Betty Swanner says

    My brother lives in a nursing home. I am trying to get free cell service for him. How do I do this? Also, I am his POA and he really wants and needs a phone.

    Reply

    • Free Government Cell Phones says

      This is one of those rare questions that has never been asked before. First thing you need to do is check out all the plans available in your state to determine which one will fit your brother’s needs best. Then enroll with that company using the contact info we provide.

      We honestly don’t know if a power of attorney will work in this situation. Seems like it should but some states have different laws and but we’re not attorneys and can’t give legal advice. We’d suggest that you call your chosen service provider to discuss it. You might want to ask for a supervisor because there’s another issue you aren’t aware of — you’ll need to fill out a special form certifying that your brother lives in a group home and is exempt from the “one free government cell phone” per household rule.

      https://www.freegovernmentcellphones.net/states

      Good luck.

      Reply

    • Free Government Cell Phones says

      Possibly. Contact the service provider of your choice and ask if you qualify for an exemption to the “one per household” rule.

      Reply

    • Free Government Cell Phones says

      Contact USAC.org. It is the organization responsible for governing the Lifeline free government cell phone program and answering questions like yours is one of the services they offer.

      Reply

  66. meagan says

    I work at a hospital in an area where the homeless population is growing daily. We have many visit the emergency department just to get off the streets. We have a new program that gives them access to treatment and other resources however because a lot of them are homeless they don’t have phones. Is there a way for me to become an authorized agent to give out these phones? I would like to provide these phone so we can get them follow up appointments but they usually can’t even get to a tent so this is where a lot of their care stops. We would be able to fix some of the problems if we could hand them out here in the ED.

    Reply

    • Free Government Cell Phones says

      You’ll need to contact the companies directly, Meagan. We are an independent informational website, not a service provider.

      Reply

    • Thompson says

      There are several providers of “lifeline” services – i prefer access to assurance. Go to the assurance website. Look on the website for how to be an affiliate. Sign up to become an affiliate for their program. Or some other reference to becoming a registered service provider for lifeline services. Become a provider of lifeline services. Youll need id and financial info from the clients , just like when they register in the hospital. Check it out.

      Reply

  67. kristine mariotti says

    I work in social services at a nursing home and am looking for free cell phone for a number of residents. Is there a plan to cover all residents at once or do I have to have individual plans for each resident?

    Reply

    • Free Government Cell Phones says

      They will each need their own individual plan, Kristine. The normal rule says “one per household,” but it has been amended to allow multiple resident of group homes such as yours to each qualify for their own phones. Check out all the plans available in your state to find the one you think works for all your residents, then call that company’s customer service team. Each resident will need to fill out a document that allows them to get around the one-per-household rule, but if you speak to customer service it should be a relatively simple task. Good luck.

      Reply

    • Free Government Cell Phones says

      Maybe. You’ll need to enroll in a plan that offers SIM cards instead of phones. And you’ll need to make sure that your phone is compatible with that SIM card. And you’ll need to tell the new service provider that you want to “port over my current phone number.”

      Reply

    • Free Government Cell Phones says

      All the info you need is right here on this website, Rebecca. Just click around our home page and you’ll find everything you need.

      Reply

  72. Sarah Hardwick says

    I work at a homeless shelter. I have many guests that live here temporarily that receive government benefits who would qualify for one of your phones. Can they all use the shelter’s address when applying for a phone?

    Reply

    • Free Government Cell Phones says

      Yes. The rules originally said “one per household,” but there is an exemption made for living situations such as the one you describe. Each applicant will need to fill out a form explaining the situation. You should speak to one of the companies’ customer service teams so you can guide your residents through the process.Here’s where you can find a complete list of all the companies offering plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  73. Patsy says

    Why are ‘:t these companies in the Dakota’s? S. D. has a lot of disabled that need a service. When we had a ser ice here the data cost more than a complete service bya paid telephone service.
    Mine is $37 a mo. I could use that $3+ to apply go my many bills. This phone isn’t a luxury for me. My family is all over the country.. To regular home phone line s that I can afford haveso many problems that I was finallyforced
    to purchase cell phone service.

    Reply

  74. Brian Landa says

    I live in Cleveland., Ohio – I am looking to enroll to receive a free phone/service. I am on Medicare/Medicaid – ebt and few other’s

    440.584.****

    Reply

  75. Chelsea Foreman says

    I have to figure out what account qlink wireless is saying I have a duplicate government cell phone account and I don’t think I have one but I need to find and cancel account the qlink account I have but I don’t think I have another government cell fine service??

    Reply

  76. Carolyn Campbell says

    I have been Access Wireless customer for 7 years this year they turn my phone off twice not understanding you update me system and turning my phone off feeling mistreated my number is 615 999 1604 this year they said it was updating information but I live in public housing I get a retirement I do qualify for government phone I mailed in the documents but they still turn my phone up I live in Nashville Tennessee needing help to understand government

    Reply

    • Free Government Cell Phones says

      We have to agree that we also need help to understand government. They do some crazy damn things.

      It’s impossible for us to know exactly what happened in your individual case, Carolyn. But maybe you should leave Access in the past and enroll with another company that offers free government cell phones in your state. Here’s where you can find the list. Check out each plan to find the one that fits your needs best:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Free Government Cell Phones says

      You need to visit our other website, CheapInternet.com, Dale. It will tell you everything you need to know and give you the contact info you need.

      Reply

  78. Maria Carrillo says

    Can somebody please email me in in Phoenix I came from Cali .Theres hundreds of places to go in Cali .here in plating cat n mouse with only dude who has them in the whole state seems like .Can somebody in Phoenix please email me I need a phone bad please thanks

    Reply

    • Free Government Cell Phones says

      We strongly urge our readers NOT to enroll at a street event. Too much fraud and abuse. Do yourself a favor and enroll online or by phone.

      Reply

  79. Angela says

    I had acesss wireless but the agent or someone is using my account I have no service but my account is still being usedvwirh some one else’s phone if sonthing is not done about it um going to the police

    Reply

    • Free Government Cell Phones says

      The police will probably tell you it doesn’t fall into their jurisdiction, Angela. But if you have not contacted your service provider, you should do that immediately. They are the only ones who can do anything to solve your problem.

      Reply

  80. CLARK INGRAM says

    TO WHOM…

    I HAVE A MOTO e5 PLAY PHONE THAT I BOUGHT TO USE ON ASSURANCE WIRELESS. CAN I USE IT

    WITH ACCESS WIRELESS?

    REGARDS

    Reply

  82. JAY MACMAN says

    IF YOU,LL TALK WITH PERSON HERE HOW TO IT FIRST CALL 1-866-594-3644
    THEN YOU,LL HEAR RECORDING ON WHAT TO DO HERE.S WHAT TO
    PRESS 1 THEN PRESS 2 THEN PRESS 1 AND YOU,LL GET TO TALK WITH A LIVE PERSON!
    THAT,S HOW I GET TO TALK WITH A LIVE PERSON REMEMBER TO GIVE THEM YOUR ACCESS CELL PHONE NUMBER SO THEY CAN HELP YOU,LL!
    ACCESS WIRELESS HOURS ARE MONDAY TO FRIDAY 8 AM TO MIDNIGHT
    SAT 8 AM TO MIDNIGHT SUNDAY 10 AM TO 7 PM.

    Reply

  83. Tule Kuang says

    Hello, my father currently has an account already registered on AccessWireless with the Lifeline plan. However, the phone that we were using on the plan is not working and unusable. What would be the process to change the phone and receive a new functioning one as a replacement?

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. It is likely that you will be required to pay a reasonably low fee for a replacement phone, but you can also check to see if you can purchase a phone independently and use it as part of a BYOP (Bring Your Own Phnone) plan. Ask customer service about it.

      Reply

  84. Donna Evans says

    I cannot get a real person at either number for a customer representative. I am having a problem getting my qualification info from Lifeline National Verifier submitted on my online application to you. I am trying to get form submitted to you but cannot. Can someone please assist me with my Application. A live representative would help.

    Reply

    • Free Government Cell Phones says

      Unfortunately, we are not Access Wireless so we cannot answer your question, Donna. Many, many readers have complained that it’s impossible to reach a real human at Access.

      Reply

  85. Cindy Brito says

    I have my own smartphone and I am on disability and receive link. My question is if I have my own smartphone does it qualify to be hooked up with this program? My email is ********@yahoo.com

    Reply

    • Free Government Cell Phones says

      It should work, but you will need to verify that with customer service at whichever Lifeline company you decide to enroll with.

      Reply

      • Kimberly Fuselier says

        I’m waiting to read a comment where somebody tries to give you guys their credit card information in exchange for extra minutes or data! Some people can’t get an understanding that y’all are not employed by any of the lifeline providers, and so many questions are asked that only their provider can answer. I get a kick out of reading these comments!!

        Reply

        • Free Government Cell Phones says

          You are 100% correct, Kimberly. If we were dishonest people, we could probably make a lot of money that way.

          Reply

          • Kelly Kidd says

            You definitely could.. I’m actually here reading these comments for a laugh too. Even in August of 2021, people still don’t understand that you’re not a service provider much less that you’re not a direct link to THIER service provider nor are you Dr. Phil. LMAO! TY for the laughs!!

    • Free Government Cell Phones says

      We normally tell readers to contact their service provider’s customer service team to solve problems like this, Rhett. I guess we’ll tell you the same thing, but warn you that many, many readers have told us it’s virtually impossible to get a human being when you call Access customer service. Good luck.

      Reply

  87. Verna Austin says

    I need a government phone and assurance wireless and SafeLink wireless won’t let me get one so where do I get a government phone .. I live in tenneesse

    Reply

    • Free Government Cell Phones says

      There’s a key piece of information missing from your comment, Verna. Why won’t those two companies give you a free government cell phone?

      Reply

    • Free Government Cell Phones says

      We’re not y ou service provider, Alexandra, so we can’t help you. Contact your service provider’s customer service team.

      Reply

    • Free Government Cell Phones says

      Yes, you should be able to keep your phone number by telling the service rep that you want to “port over my current phone number.”

      Reply

  90. Cleone Cannon says

    Is there a company that offers unlimited talk minutes or at least 1000 talk minutes and unlimited text minutes. I diffidently qualify for a free phone. I receive income under the guidelines and other stuff to qualify me.
    Cleone Cannon
    *****@gmail.com

    Reply

  92. Samantha Damore says

    i had q-link and lost my foodstamps so lost my phone also and when i signed up again q-link says they cant verify my identity i sent proof and the canceled my app i have had nothing but trouble trying to get a phone again through them

    Reply

    • Free Government Cell Phones says

      Most companies allow you to enroll online or by phone. We provide all the info you need in each service provider’s page.

      Reply

    • Free Government Cell Phones says

      We strongly urge our readers NOT to enroll at a street event. They have been the sources of too much fraud and abuse, Daniel. You are much safer enrolling by phone or online.

      Reply

  96. Mary says

    Are there any free cell services that serve rural areas? I live in a rural area on the coast in Washington state and right across the river in Oregon they are growing and expanding at a very rapid rate. We used to only get Verizon cell service and us cellular, now we have att as well and coming soon t-mobile but none of the free government phones get service here. Why is that and are they coming soon?

    Reply

    • Free Government Cell Phones says

      All the free government cell phone companies use networks owned by the big, national cell phone companies. So if those signals (especially Sprint) are available in your area, you should be able to get service. Check out all the plans currently available in your state to see if one offers service in your area:

      https://www.freegovernmentcellphones.net/states

      Reply

  97. Robert says

    IF i am visiting some of my kin and will be for some i might move here later i get food stamps from where i live now but i need the phone to be mailed to where i am at now

    Reply

    • Free Government Cell Phones says

      The rules of the program say that the phone can only be sent to the address you used when you enrolled in the program, Robert.

      Reply

    • Free Government Cell Phones says

      Funny thing, Tony, but no one else seems to have a problem differentiating our paid ads from our content. Maybe the problem lies within.

      Reply

  99. Josephine intorcia says

    My name is Josephine Intorcia I am 74 yrs old I can use a free cell phone I am on disability thank u

    Reply

  100. Melanie Rossi says

    Hello I live in NH could you please recommend a free talk Text plan for me? I Text alot talk quite a bit to my mom and dad whom live in another State state, my name is Melanie Rossi, thank you

    Reply

    • Free Government Cell Phones says

      Sorry, Melanie, but it is absolutely impossible for us to recommend anyone because there are so many variables. For example, we don’t know what kind of signal strength any of the free government cell phone companies have in your neighborhood or, more specifically, even at your house.

      Reply

    • Free Government Cell Phones says

      We strongly urge our readers NOT to enroll at street events because they have been the scenes of far too much fraud and abuse. Please take our advice and enroll by phone or online.

      Reply

    • Free Government Cell Phones says

      We’re not Access so we cannot answer that question. You’ll need to ask them the same question.

      Reply

    • Free Government Cell Phones says

      Do you have internet service? If so, visit the company’s website. If not, you’re going to need to borrow someone else’s phone.

      Reply

  105. Tammie Davis says

    I’ve lost my government eligibility and I want to know if I can just buy minutes every month and keep my phone and number or because I have someone in my household who has medicaid, which is my son, can I still have my phone and pay every month or does that qualify me to keep my eligibility for my phone?

    If I get to keep my phone can I keep my minutes that I still have?

    It isn’t easy contacting you. It would be helpful to have a person to speak to on your contact numbers 1-800-464-**** or mobile 611. Please do not disconnect my phone without having somebody to answer my questions over the phone.

    Reply

    • Free Government Cell Phones says

      Some Lifeline companies also offer other low-cost plans, but what you’re proposing generally is not possible. Check with your Lifeline company to see if it’s something it offers. (Sorry, but due to the volume of comments and questions we receive, we cannot respond individually as you requested.)

      Reply

      • Tammie Davis says

        Aren’t you access wireless? Who am I asking my questions to or who can I talk to? Who are you then? My phone says to go to access wireless and this is it. I’m confused.

        Reply

        • Free Government Cell Phones says

          No, we are NOT Access Wireless. This is an independent informational website. We provide contact info for Access in the article above.

          Reply

    • Free Government Cell Phones says

      This is an independent informational website, Amira, so you cannot enroll through us. You need to contact the Lifeline company directly using the info we provide in the article above.

      Reply

  109. Mary E Brooks says

    In the past four or five months I have had nothing but problems with Assurance. I have had five phones and the help I get from Assurance is not there. I either have to wait 30 or more minutes for help and then when i do get help they tell me it is my phone company’s problem and i have to contact Frontier and have them fix the problem. I call Frontier and they say they have nothing to do with these phones. I have had this last phone now for over a month and i still can’t call out, or have people call me. It is a good thing i have a Help Line other than what Assurance offers or I would be in a lot of trouble getting help here at my home. So now if possible i would like to go to another company and get another phone. I need this phone for my Doctor’s appointments, going to the store etc. Could you please help me? Thank you…..My name is Mary E Brooks

    Reply

  110. Maurice Mckenley says

    Hello there and good morning I do own a access wireless phone but i do need to have it working how do I get it working and what agency do i go to such as whether it is Sprint or T Mobile I would like to know please the N0 # of this phone 1646-676-****. thank you.

    Reply

  111. nicole mcgrath says

    I need to get a phone for my mother I am unable to afford a phone for her, she is disabled and has many health issues and she has medicaid and ssi.

    Reply

  112. Cathryn says

    Do you know of any sites that review the various providers? I originally qualified for Lifelline through Assurance, but have had awful experiences with their customer service. I want to switch and am considering Access. I would like to compare customer satisfaction across the different providers.Thank you.

    Reply

    • Free Government Cell Phones says

      We do not know of any such sites. The best we can do is tell you to review all the comments left on each service provider’s page here at FreeGovernmentCellPhones.net.

      Reply

  114. Mark D Keys says

    I am mark Douglas Keys I got a card from safe links but know phone but card doesn’t work in it because I have a apple 6 iPhone so I would like new phone the battery is bad and I get 741.00 a month I cannot go buy a phone after pay my bills I have about 80.. leaf a month and that to buy gas and food and safe links know phone the government a free phone and card

    Reply

    • Free Government Cell Phones says

      You need to contact each of the free government cell phone companies that offer plans in your state to ask their networks will work with your iPhone. When you find one that says yes, switch over to that service provider. Here’s where you can find all the companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  116. Deanna says

    Hi,
    It appears that I may qualify for Lifeline service because I have a child on Medicaid. I tried to apply for Access Wireless online through their website but the web page responded that they were “not accepting e-commerce from my state” (AZ). But they do offer service in Arizona, so I called their customer service number and the recording said I could fax or mail the application in. (I couldn’t talk to a real person without already having service from them) The problem is that I have searched their entire website (and other places online), and I cannot find a fax number or a mailing address for Access Wireless!! Am I missing it? Does anyone know where I can find it? Also, I have sent three emails over the course of a week with no response from Access Wireless. Does anyone have the fax number or mailing address for Access Wireless?
    Thanks a million if anyone can help!

    Reply

    • Free Government Cell Phones says

      Have you visited the Access website? It gives you an “existing customer” phone number and an email contact option.

      Reply

    • Free Government Cell Phones says

      It’s impossible for us to know which companies have good signals in any particular area. Unfortunately, any wireless signal can be great at one house and horrible at the neighboring house.

      Reply

  123. Scott Holloway says

    I live in southern Ohio and can’t figure out how to get signed up. Please help. I need a personal phone call at 1 740 778 **** or email me at **********,gmail.com. thank you sincerely. Scott Holloway

    Reply

    • Free Government Cell Phones says

      Sorry, Scott, but we are unable to contact readers due to the volume of comments and questions we receive every day. But all the info you need can be found right here on this website. All you need to do to enroll is to contact any of the service providers in your state. Here’s where you can find the all:

      https://www.freegovernmentcellphones.net/states

      Reply

  124. kk says

    How do I find a live representative to provide me with a free lifeline phone, for access wireless, in the 94702 area??…I understand the application process, but just need to find a rep for access wireless, I’ve seen the assurance wireless reps around the 99 cent stores, but I have never seen a access wireless rep anywhere, the Filipino customer service rep from access wireless said to go, “where a lot of people are congregating”…LOL…basically customer service from these lifeline companies really sucks because these people are not to bright…LOL…but anyways, got any advice to finding a rep in my area, the Berkeley/San Francisco Bay Area????

    Reply

    • Free Government Cell Phones says

      We strongly urge our readers to enroll online or by phone, KK. There has been far too much fraud at the street events.

      Reply

  126. Michael says

    Y’know, it SADDENS me that, in a nation who CLAIMS to both know and love God in the parting of their sins, there is SO MUCH HATRED, FEAR OF and JEALOUSY TOWARDS those in this nation (such as me, for instance) who often have NO OTHER RESOURCES OR RECOURSE but GOD and the Federal government. While it may/may not be true that A FEW do abuse the system of “free government phones”–an invention of the FIRST George Bush, BTW–the overwhelming fact remains: WITHOUT THIS PROGRAM, and MINUS THIS PROGRAM’S BENEFITS (of which there are really VERY FEW…I mean, C’mon Man, 1-2G of data EVEN WITH THE BEST PROGRAM, IN THIS DAY AND AGE?!?!? ARE WE 1% SERIOUS???) there would be MANY (again, I use me as an example) who could not stay in touch with family, doctors, pharmacies or transportation; heck, I wouldn’t even be able to dial out for an OCCASIONAL PIZZA minus this program. And while you think up cheap names to call me, chew on this: Solomon said in Proverbs that “He that lendeth to the poor giveth to the Lord (KJV Bible)”. I would say to my conservative brethren and sisters this as I close: You would give to save animals (who would claw you or poison you for food) or to 3rd-World nations (who would blow the USA to bits if they have the method and opportunity), but you condemn and curse your own countrymen for not being “like you”, yet claim to love and serve God (and you’ll most likely be in church tomorrow proclaiming said love??? Does that seem right to YOU–it DOESN’T to me.

    Reply

    • Ali Kay says

      Your post is waay too “preachy.” Just sayin’. If you want people to listen, take your church sermon out of the speech. I stopped reading about halfway thru. Iunderstand where you’re coming from and agree with most of what you said, andm i think most people would if they read itť6666 ik

      Reply

    • Free Government Cell Phones says

      That’s what this website is all about, Latisha. Click around until you understand the basics of the program, then enroll with the company that offers a plan that fits your needs best. It’s impossible for us to tell you which company offers a plan with the best reception in your area. We don’t know where you live. We don’t know where the nearest cell tower is. Etc, etc, etc.

      Reply

  129. lscott says

    HI GUYS,
    LATELY I’VE BEEN HAVING A PROBLEM W/ DROPPED CALLS; IT HAPPENS AFTER 5 SECONDS, OR SOMETIMES I WILL BE ON A CALL FOR A FEW MINUTES & IT WILL DROP. WHAT COULD THIS BE, SENT EMAIL TO ACCESSWIRELESS 2 DAYS AGO & HAVEN’T GOT A RESPONSE ABOUT THIS YET. SHOUL I CHANGE CARRIERS, & I’M ON THE GOVERNMENT PLAN. HELP!!!!!!!!!!

    Reply

  131. jean dickinson says

    I have a friend who is conserved by Solano County and lives in a post-acute care facility in Woodland. How could I get a free phone and plan for her? By “conserved,” I mean she has a public guardian who makes all decision for her care, because she is physically disabled and has a mental illness. A phone would greatly relieve her isolation, since she is far from family and friends. if she has any income, it is low and goes directly to the county for her care.

    Reply

    • Free Government Cell Phones says

      We are not attorneys and this is beyond our scope of expertise, but it seems to us that your friend’s conservator is the only one who could apply for a phone in her name. You have no legal standing to do it, so that wouldn’t work. If you know the conservator, you should have a conversation with him/her.

      Reply

    • Free Government Cell Phones says

      Please double check this answer with Access customer service, but we do not believe participation in that program will make you eligible.

      Reply

    • Free Government Cell Phones says

      Read the article above, Michelle. It has all the info you need, including contact info for customer service.

      Reply

  134. ROBIN GALES says

    Okay I just I have a what I had a mobile phone just a name on it I mean other box that it come in and my phone just got stolen Saturday and I’m just trying to get a replacement can you please turn that phone number of that phone number is 225-221-**** you can try to call him but I don’t think the boys going to answer the phone but that’s my uncle son and he stole my phone so therefore for he won’t use it and nobody else that he would sell it to one music can you please turn it off for me make sure don’t nobody get it turned back on let me know what’s what is 985-222-**** thank you and have a blessed day I just pray that I get because that’s the only phone I had the extra works

    Reply

    • Free Government Cell Phones says

      1. Please don’t enter personal contact information in our public comments. We’ve redacted the phone numbers.

      2. We are not Access Wireless, or any provider for that matter — we are an informational website only.

      Reply

      • kelli says

        Lord have mercy and bless your heart for not snapping and just losing it with this one right here. I couldn’t even make out what all was being said…or asked….

        Reply

  135. Jeffery M "Hoss" Johnson says

    I had signed up with this company, months ago, and I can’t remember the numerous problems I had, I think the phone didn’t work, and the company never sent a replacement despite many promises, so I changed companies. I got a different phone and also had problems (the axiom in life, is you get what you pay for so as the lifeline phones are free..) but that company was kind enough to send me a replacement charger. After many days with no charger coming, I called Access which had a similar name to the one I now use.

    When I called, the only option you get when you have a number is the voice tree, when I put in my number, the automated voice kept saying that the number was incorrect, even though I had not finished inputting the number and thought it was because it was too slow, after three tries, the recording just hung up. After this happened twice, I had to call a third time, and just chose the selection of not having a number, and I FINALLY got an operator who could not find the number either, as it turned out I had the wrong company.

    The point of this whole posting, is that this company SHOULD have an alternative if you input the wrong number or forget your number (there was NO option just to get an operator if you had a number.) Banks I use, if you don’t remember your account number or soc. sec. number will have an option to get a live operator which this company SHOULD have, whether it will automatically transfer you, if you keep putting the wrong number or give you a selection to chose a live advisor. Although I will write the company to make it easier to deal with, so you can easily get a live advisor, I doubt that they will care, even though with their government issued phones they are GUARANTEED payment, it seems they care little about servicing those customers. If you have I Wireless owned by the same company, you might have the same treatment, so beware of this.

    Reply

  136. Karla S Spangler says

    I have an Access Wireless government phone that is damaged and I’d like to get a replacement although I’d like to be able to buy a new one for myself is that something possible that I’m able to do it is 4 or 5 years old now and I have 750 free minutes free text and 500 megabytes of web access which ain’t enough to fill out applications please get back with me at 302 331 ****. that is the best number to reach me since it doesn’t get incoming calls and I have to turn it off and turn it back on a couple times a day just to be able to use the phone

    Reply

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service team to solve your problem, Karla. The contact info is right up there in the article above.

      Reply

  137. johnny deakins says

    I already have an account with Truconnect,but it is only for the sim card.I have’nt received any minutes or data this month yet. I am in dire need of a phone. Your help would be very much appreciated.

    Reply

    • Free Government Cell Phones says

      Why are you leaving your comment on the Access Wireless page instead of the TruConnect page, Johnny? Have you spoken to customer service at TruConnect?

      Reply

  138. christopher kaye says

    i need to BUY a replacement phone since i already got a free replacement last year. i see very general information on this site but no hard instructions on how to do this. been trying all week and have never worked harder to GIVE someone money before! please send me detailed instructions on how to proceed with PURCHASING a new phone! thank you

    Reply

    • Free Government Cell Phones says

      Really, Christopher? It’s not that hard. We visited the Access website and the first thing that came up was replacement phones.

      Reply

    • Free Government Cell Phones says

      Sorry, Phil, but we can’t help because we’re not your service provider. You need to contact its customer service team directly.

      Reply

  141. Carolyn Roney says

    This phone has been giving me the blues. I can hardly answer my phone and no one can receive any of my texts. I keep getting this message that reads (unfortunately Google services has stopped.) PLEASE HELP ME

    Reply

    • Free Government Cell Phones says

      We can’t help you, Tonya, because we are not your service provider. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

  145. Tonya Moss says

    My comment was meaning while the guy under the tent in the street is selling free phones for Access Wireless. Really what does that say for your company? That’s big talk for a person on the street selling phones for Access Wireless.

    Reply

  146. Tonya Moss says

    If ur saying don’t get a free cell phone from Someone that’s claiming to be from Access wireless thru the state. And he is a salesman thru your company. What does that say about Access Wireless? That don’t look or sound good coming from ur company.

    Reply

    • Free Government Cell Phones says

      Have you actually read this website, Tonya? We have NOTHING, ABSOLUTELY NOTHING to do with Access or any other free government cell phone company. This is an independent informational website. Do we sound better now?

      Reply

  147. Regina Austin-Ford says

    Hi my client phone is not working anymore can someone please help. The phone says she had o service days left. I there a 800 number I can call someone so I can talk with someone in person.

    Reply

    • Free Government Cell Phones says

      If only the article above contained an 800 number. Oh, wait. It does contain an 800 number.

      Reply

    • Free Government Cell Phones says

      Well, we’d like to take the credit, but as we say so often, we are an independent informational website, NOT a free government cell phone company.

      Reply

    • Free Government Cell Phones says

      As far as we know, most companies offer older phones. We know our readers will correct us if this is incorrect.

      Reply

    • Free Government Cell Phones says

      You’re welcome. But we are not a free government cell phone company. This is an independent informational website. You need to go through the enrollment process.

      Reply

  152. Karen Ricks says

    To Whomever
    I need a decent cell phone. I have one that’s a P.O.S, from QLink, ZTE. Battery overheats, not enough memory. I’ve called them repeatedly, even emailed the main office. Got no answer from the main office, via phone I got told that I would have to buy the replacement parts myself. I’m a senior, on a fixed income and disabled, and I get ebt . I can’t even make a call, basically it’s a glorified paperweight. I need more than 8 megs of memory. Can u help?
    Sincerely Karen Ricks.

    Reply

  153. Maurice Rowe says

    I have been trying to buy minutes on my government phone. 1)You erroneously deactivated my phone 3 yrs. ago. 2)Now I am using my own money to have phone service, you cut it off 3) You sent me an email reactivating my phone# but, your computer hasn’t acknowledged it.

    Reply

    • Free Government Cell Phones says

      WE didn’t deactivate anything. WE didn’t cut anything off. We didn’t send you any emails. We don’t have a computer that an acknowledge anything. This is an independent informational website.

      Reply

  154. J Christopher Baker says

    i want to know that this is not a site trying to sell meta-data that I cant afford a phone a cell phone or that my bills having leukemia and how i have to prove them. I can show a Social Security statement. r u real?

    Reply

    • Free Government Cell Phones says

      We’re real as real can be, J Christopher. We’re not gathering any data. We’re not selling any data. We’re not giving away any data. But we are an independent informational website, NOT affiliated with any of the free government cell phone companies.

      Your Social Security statement should be enough to prove your eligibility.

      Reply

  155. Janet Mormino says

    Hello. I have come to this site because I have been having real issues with my “free” cell phone. For over two months I haven’t been able to access my voicemail. I have spent hours and hours trying to get this fixed, and still have no access to my voicemail! After several hours and many phone calls, Safelink told me that my phone was bad, and they sent me a new phone. The new phone won’t let me into my voicemail! Several more hours on the phone with Safelink, calling from a different phone, turning on and off at least a hundred times–you name it, I’ve done it.

    My question is this: Is there somewhere that I can go in order to complain about my carrier? About the fact that I can’t get into my voicemail? What should I do from here?

    Thanks, Janet

    Reply

    • Free Government Cell Phones says

      Theoretically, it’s always possible to port your number from one company to another. But let’s see if any readers have feedback for you.

      Reply

    • Free Government Cell Phones says

      Really, Jessica? Have you bothered to read anything on this website before asking that question?

      Reply

  160. jay macman says

    HERE,S HOW TO GET IN CONTACT WITH A ACCESS WIRELESS REP KARLA
    FIRST CALL 1-866-594-3644 LISTEN TO THE RECORDING THEN PRESS 1 THEN 2 THEN
    PRESS 1 AND A LIVE REP WILL ANSWER YOUR CALL ! THE HOURS ARE MONDAY TO FRIDAY 8 AM -MIDNIGHT SAT 9 AM TO MIDNIGHT SUNDAY 10 AM TO 7 PM

    Reply

  161. Karla says

    How do I speak to a representative? Whenever I call 1-800-464-6010 or 1-888-450-1838, it ends up at a dead end and the voice recording hangs up on me. I am trying to find out if the application status that I mailed in for a 3rd party. Please tell me a number where I can talk to someone.

    Reply

    • Free Government Cell Phones says

      This is one of the biggest complaints we get about Access Wireless, Karla. Wish we had some great advice to give you, but we don’t.

      Reply

    • Free Government Cell Phones says

      It depends on the make and model of your phone, Katherine. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      Contact Access customer service, Sharon. Use the contact info we provide in the article above.

      Reply

  165. Charli Wooley says

    I am unable to find the correct place to apply for a phone. I understand that number 1 is to go here instead, but it keeps bringing me page to page to page.

    Reply

    • Free Government Cell Phones says

      You can find the contact info you need in the article above, Charli. However, many readers have complained that it’s impossible to get in touch with a real person at Access.

      Reply

  166. Brian says

    Which lifeline providers allow you to bring your own phone . The GTE phones are cheap and do not work all the time . They have a mind of their own . A lot of lifeline users actually do rely on the phone as a lifeline due to health problems and it’s pointless to have a phone that doesn’t work half the time .

    Reply

    • Free Government Cell Phones says

      Virtually all of them allow it, Brian, but since not all cell phones are compatible with all cell networks, we recommend that you contact Access customer service or tech support to get an authoritative answer.

      Reply

  167. Regina Chapman says

    Can you transfer my minutes to my named Cool Pad phone. If yes, could you call 513 – 222 ****. Please leave message if I’m not home. Because my renewal date is February 23 2018.

    Thank you!

    Reply

    • Free Government Cell Phones says

      Sorry, Regina, but we are not your service provider. This is an independent informational website and we are NOT affiliated with your service provider nor any other. You must get in touch with your customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • Free Government Cell Phones says

      We are not Access Wireless, Rose Marie. You need to contact the company directly in order to enroll.

      Reply

  170. Julia L. Dawes says

    I have the assaurce safe link because I didn’t certificate in time I has to buy minuets for the month on a 16 plan a month can I apply with this company for a free government cell phone smart phone

    Reply

    • Free Government Cell Phones says

      We’re not quite sure what you’re asking, Julia. Assurance and Safelink are different Lifeline companies. Your best bet is contacting customer service at either company to discuss your eligibility.

      Reply

    • Free Government Cell Phones says

      You haven’t sent anything to us, Scotty, because we are an independent informational website, NOT a free government cell phone company.

      Reply

  173. eunice says

    My service is cancelled last Dec since safelink wireless didn’t receive my proof of eligibility. I called early in this year since I don’t receive any minutes, but no one told me this issue. I only use remaining minutes. Since my phone is an old one, not a smartphone. Can I apply another company as a new customer to get an smartphone? Can I still use the remaining minutes from Safelink?

    Reply

  174. Margie Carrell says

    I just moved from Colorado to Chicago and stay with my daughter from retirement. I had the Qlink free cell phone and thought it was in Chicago. Best cellphone plans! Will Qlink be in Illinois soon? I keep in touch with my grandkids in Colorado by phone and exchange pictures by text and not allowed social media yet. I prefer an all unlimited plan and a small monthly payment. I early retired due to health issues and have a small monthly check. I hope the ones already in Chicago can do as well as Qlink or have Qlink in Chicago soon.

    Reply

    • Free Government Cell Phones says

      Believe it or not, Q Link does not share their expansion plans with us, Margie. There’s no way for us to know the answer to your question. But rest assured, we will report on it as soon as that info is released.

      Reply

  175. jay macman says

    SHANNON AND BEVERLY ACCESS WIRELESS CUSTOMER SERVICE TEL NUMBER IS
    1-866-594-3644 HOURS ARE MON -FRIDAY 8 AM TO MIDNIGHT SATURDAY 9 AM TO
    MIDNIGHT SUNDAY 9 AM TO 7 PM PRESS 1 THEN 2 THEN 1 CUSTOMER SERVICE
    WILL ANSWER YOUR CALL HELP YOU,LL OUT AND IF YOU,LL NEED AN APPLICATION
    THEY WILL SEND YOU,LL ONE AND EMAIL YOUR APPLICATION TO ENROLL FOR
    FOR PHONE SERVICE IF YOU,LL CAN,T ENROLL ONLINE ENJOY THE INFO !
    HOPE THIS INFO HELPS YOU,LL OUT FRIENDS !

    Reply

    • Free Government Cell Phones says

      We can’t help you, Beverly, because we’re not your service provider. You need to contact your service provider’s customer service team to get your problem solved.

      Reply

    • Free Government Cell Phones says

      This is a standard complaint, Shannon. It’s almost impossible to reach Access by phone according to many of our readers. Try scanning down the comments because several readers have written in to say how they did it.

      Reply

  180. Elizabeth Marquez says

    my cell phone provider said I am blinded to them and cannot switch to another provider. I don’t see that i thier policy rules, He stated that if I cancel my subscription ,I will not be able to switch to . is this true ?

    Reply

    • Free Government Cell Phones says

      The rules of the Lifeline free government cell phone program are set by the Federal Communications Commission, not by the individual cell phone companies. If you have voice and text service only, you can cancel your account or switch providers after 60 days. If your plan includes data, you can only switch once every 12 months.

      Reply

      • Mike Hartsook says

        Thanks for the information I’m a newcomer to this I am disabled and I’m waiting on my disability claim to go through I have severe emphysema and chronic bronchitis and copd plus moderate congestive heart failure. I’m glad I never got a phone from a guy or Lady set up in a booth. they was one who would set up across the street from the department of Human services but everytime I would have a appointment with Human services they would never be set up.

        Reply

        • Free Government Cell Phones says

          Good luck, Mike. We’re glad you read that we strongly urge our readers NOT to enroll at street events. You’ll be much safer enrolling online or by phone.

          Reply

  182. jay macman says

    TO CALL ACCESS WIRELESS I-866-594-3644 FROM MONDAY TO FRIDAY 8 AM TO MIDNIGHT
    SATURDAY 9 A M -MIDNIGHT SUNDAY 9 AM – 7 P M PRESS 1 THEN 2 THEN I AND SOMEONE WILL ANSWER YOUR CALL THAT,S HOW I CAN TALK TO THEM!

    Reply

  184. Amy N Griffith says

    I had a SafeLink phone issued to me on 9/15/2017 but I have not received it in the mail how do I go about getting a new government cell phone

    Reply

    • Free Government Cell Phones says

      Go to the Safelink website, click on “Account” and then on “Check My Status” to find out where you enrollment stands.

      Reply

  185. Freddie J Wiggins says

    I lost my access wireless phone. can’t remember my phone number. can’t talk to live customer service. my email address is *********@yahoo.com please help…!

    Reply

    • Free Government Cell Phones says

      We wish we had better news for you, Freddie, but sooooo many readers complain that it’s virtually impossible to reach a live rep at Access. We don’t know what to tell you.

      Reply

  186. linda crosnoe says

    I was once with assurance wire which is affiliated with california lifeline program I had this service for 4 years with limitad calls [pay .10 minutes over what they give you free]then a short time ago [sorry 4 mo. ago]my service just stoped . I tried several times and was told

    Reply

    • Free Government Cell Phones says

      This is like one of those cliffhanger TV shows that stops the story at the most exciting moment so you’ll come back to watch the next episode. Don’t keep us waiting, Linda. Tell us what you were told.

      Reply

  187. Jesus (Jesse) Constancio says

    Hello,

    My name is Jesse and I lost my hearing due to Meinere’s Disaese.(I hope I spelled it right.) Because right now I have a cell phone but with no texting and I cannot hear very well the calls being made to me. So, how do I get a free cell phone to help me? Please respone as soon as you can. Thank you.

    Jesse.

    Reply

    • Free Government Cell Phones says

      Our crystal ball is in the shop for repairs and we have absolutely no way of knowing what the future will bring, Jay.

      Reply

  190. jay macman says

    WHEN YOU,LL CALL FOR CUSTOMER SERVICE AND GET A CUSTOMER REP YOU,LL CAN
    ASK TO TALK WITH A MANGER OR THEIR BOSS FOR BETTER RESULTS BECAUSE
    IT WORKS I DO IT ALL THE TIME THE BOSS OR MANGER ARE MORE HELPFUL THAN
    THE CUSTOMER REP THAT WORK THERE AND WILL HELP YOU,LL FASTER !

    Reply

  191. MACMAN JAY says

    ACCESS WIRELESS CUSTOMER SERVICE NUMBER IS 1-866-594-3644 LISTEN TO THE
    MESSAGE THEN I PRESS 1 FOR ACCESS WIRELESS THEN I PRESS 2 FOR MY PHONE AND I WILL GET A LIVE PERSON TO HELP ME ! THE HOURS ARE MONDAY TO FRIDAY
    FROM 8 AM TO MIDNIGHT SATURDAY 9 AM -MIDNIGHT SUNDAY 10 AM-7 PM
    THAT,S HOW I GET A LIVE CUSTOMER REP !

    Reply

    • Free Government Cell Phones says

      You need to contact customer service to solve that problem, Harriett. Call 6-1-1 on your free government cell phone. One warning, though: Many, many readers have told us that it is virtually impossible to get a live customer service rep on the phone.

      Reply

  193. Kathy smith says

    I’ve got a phone that no longer works and have tried on different online sites but no help at out there to rely back to me…… my phone is still active and I’ve got no idea of where I need to go to get a replacement phone. I’ve sent emails to other sites within access wirless but no reply. If you get this and could actually help me I would very much appreciate your help you may email me and then I could call you back p,ease and thank you very much.

    Reply

  195. MACMAN JAY says

    I ALSO CALL CUSTOMER SERVICE NUMBER 1-866-594-3644 I LISTEN TO THE MESSAGE
    THEN I PRESS 1 FOR ACCESS WIRELESS THEN I PRESS 2 FOR A MY PHONE AND I WILL GET A LIVE PERSON TO HELP ME SORRY THE NUMBER I GAVE DOES NOT WORK THIS IS THE RIGHT NUMBER !THIS NUMBER WILL WORK I TRY IT IT WORKS!

    Reply

  196. MACMAN JAY says

    WILL THERE BE A TIME THESE COMPANIES WILL ALLOW ALL OF US THE SAME PHONE PLAN ? ITS THE FAIR AND RIGHT THING TO DO !

    Reply

    • Free Government Cell Phones says

      We completely disagree, MacMan. Competition is what drives companies to offer better plans and better phones. If everyone offered the same plan, they’d all be offering the same 250 minutes per month plan that was offered when the Lifeline program began. We suspect that you would be unhappy with 250 minutes per month.

      Reply

      • MACMAN JAY says

        NOT TRUE I,M HAPPY WITH THE 350 MINUTES PER MONTH BUT IT WOULD
        BE NICE IF WE COULD HAVE THE SAME MINUTES LIKE EVERYBODY ELSE!
        ITS THE FAIR AND RIGHT THING TO DO FOR PEOPLE WHO NEED MORE
        MINUTES AND A FREE SMARTPHONE PLUS 500 MB DA NOT JUST SOME
        STATES ALL STATES SHOULD ALLOW ALL TO HAVE THE SAME PLAN!

        Reply

        • Free Government Cell Phones says

          Talk your state into paying the phone companies the same additional subsidy that the state of California pays them and you, too, can get unlimited minutes.

          Reply

  197. MACMAN JAY says

    HOW COME WE ALL DON,T THE SAME PLAN FREE UNLIMITED TALKING AND TEXTING,
    500 MB DA PLUS A FREE SMARTPHONE LIKE SOME STATES LIKE CALI?

    Reply

    • Free Government Cell Phones says

      Do you know why it is not working, Jennifer? That may impact what you need to do to get service restored.

      Reply

  199. MACMAN JAY says

    I CALL ACCESS WIRELESS AT 1-877-631 -0858 THEN I LISTEN TO THE MESSAGE AND
    I PRESS 1 FOR ACCESS WIRELESS THEN PRESS 2 FOR MY PHONE AND I WILL GET
    A LIVE PERSON ALL THE TIME I CALL ACCESS WIRELESS!

    Reply

    • Denise Fittzpatrick says

      THANK YOU! MACMAN JAY AS I AM SURE GOING TO TRY THAT NUMBER AS I HAVE BEEN HAVING SEVERE DIFFICULTY TALKING WITH ANYONE “LIVE” AND I HAVE BEEN TRYING FOR REAL! HAVE A GREAT DAY!

      DENISE

      Reply

  200. Jimmy Davis says

    my smart phone is broken how do I get A replacement and can please turn the old one off if cant keep my old number I would like to keep the same number how dose it take been down for two weeks

    Reply

    • Free Government Cell Phones says

      We wish we could help you, but we do not know how, Jimmy. Many, many readers have told us that it’s impossible to get a live Access Wireless rep on the phone. We’ve also tried and have been unsuccessful.

      Reply

      • DaveH says

        Actually, it’s very easy to get somebody that represents Access Wireless on the phone. All you need to know are the tricks to do it.

        First, you can’t dial from your own phone that has service with Access Wireless. If you do that, then you’re right, you’re not going to get through. You need to dial from a separate phone.

        Once you get past that hurdle, then you should be able to get through by mastering the tricks of which buttons to press at the prompts. I’m not going to go through the correct flowchart here, you can figure it out. I’m not going to hold your hand, trial-and-error like I had to do. But I’ve shared with you the biggest secret, which is to use a different phone to call.

        They outsource to a call center in the Philippines, which will then present you with another new hurdle and yet another level of frustration.

        Reply

        • Free Government Cell Phones says

          If you really wanted to be helpful, Dave, you would tell our readers what that secret sequence of buttons is. We’ve tried doing exactly what you suggest many times and have never been able to figure out how to get a live rep. We’re glad you were able to figure it out, but should any company make it this difficult for their customers?

          Reply

  202. MACMAN JAY says

    WHERE ARE ENROLLING FOR THIS SERVICE IN NY? I TRY ENROLLING ONLINE IT WON,T ALLOW IT WHEN THEY BE ONLINE ENROLLING OR ON THE STREET LIKE SAFELINK DOES ON THE STREET? IT WILL HELP MORE PEOPLE TO GET ENROLL TO THIS SERVICE ASAP!

    Reply

    • Free Government Cell Phones says

      Unfortunately, MacMan, we strongly urge our readers NOT to enroll at street events, because they have been the source of far too much fraud and abuse.

      Reply

  204. Misty Cook says

    Hi.

    I’m emailing because I havent receieved a response to my phone application. Name: Misty Cook
    Mailing Zipcode: 33460
    Residence Zipcode: 33407

    Thanks.

    Reply

    • Free Government Cell Phones says

      We’re not Access Wireless, Misty. This is an independent informational website. You need to contact Access customer service to find the status of your application.

      Reply

  205. Fnu Abuzar says

    Hello
    My phone doesn’t have any air and I can’t make any calls or text. I really need a new phone. Please email me as soon as possible and issue me a phone.

    Thanks

    Reply

  206. Bethani Leonetti says

    I am intrested in a reliable cell phone that has unlimited talk, text, and data, I would like to know if you offer different plans, And what type of cell phone? I am a single mother, I only bring in 658.00 monthly.

    Reply

  207. tina lee says

    i think this is pretty bad i am low income and i got a free phone from safelink well i didnt even get to use the phone cause it was defected they wouldnt issue me another phone said they didnt do that what the heck he told me to go buya phonewell i wouldnt have gottona free phone if i was going to be treated like that so i need a phone please

    Reply

  208. tyrone says

    This is not helping me im already a member with access wireless which right now my 518-701-**** number is in vaild in which i had 49 mins left and when i call customer service i cant get though to them because my says it invaild. Help!!!!!

    Reply

    • Free Government Cell Phones says

      There’s not much we can do to help you, Tyrone. You have run into the same problem many of our readers have complained about — it’s impossible to get through to a live Access agent.

      Reply

  210. Wanda Thompson says

    I have been trying to get in touch with Access Wireless about my 500MB Data. I have not been able to use my
    internet or wifi on my phone. it keeps saying that I am out of balance, which I am not .I only used 129MB. My
    limit is 500MB. I am about to drop this service due to the I am not receiving what I am suppose to be getting. Also, I am in need of a new phone, this one seems to be acting up, there’s a real possibility the battries going out cause it needs to be charge to often.

    Reply

  211. Madeline Martinez says

    I cancel another service i had and I would like a new service due to health issues and no source of income.

    Reply

    • Free Government Cell Phones says

      This is an independent informational website NOT operated by any of the free government cell phone companies, Madeline. Before you enroll with a Lifeline Assistance company, you owe it to yourself to take a good look at all the companies and plans offered in your state. Here’s where you can find them:

      https://www.freegovernmentcellphones.net/states

      Check them all out to find the plan that fits your needs best (most minutes, most texts, most data, best smartphone, etc).

      Reply

  212. Russ says

    How can I report someone for abusing their free phone? I tried to look up their provider but get nothing. Their number is 414-207-XXXX. Any help would greatly be appreciated.

    Reply

  214. daved wilson says

    access wireless sent me a refurbished samsung glaxy2..the cell would never call 611 customer care and it wouldnt make calls most times.it took them 3 times to send envelope.i was told that i would receive a same quailty of smart phone.they send me a kyocera miliano android 2.2..i have already have 2 of these cell.because i was with i wireless kroger.the cell is like 6 yrs old.i have messages that they would send same type of cell… i am just gona see q link smart phone is about. then if i get a shitty cell .i am going to assured wireless.they have virgin moble smart phones u can buy and use on life lie…access wireless pisses me of cause i have over 2000 minutes.but a smart phone that i can use apps .access wireless is a bottom feeded of the life line programs..sorry to long.

    Reply

  215. Kevin says

    My access or lifeline phone was stolen/lost, I contacted the number to report it lost on the 7th, through the automated machine, my phone is no longer in service I have called to check, but I am unable to sign up for any other lifeline until December for some reason and other lifeline provider shows it is still active, how long do I have to wait to get another lifeline phone once I reported it, is there any access wireless tents set up around or in mesa where they can help me since I was using access before? Possibly help me get another phone?

    Reply

    • Free Government Cell Phones says

      You asked a lot of questions, so let us answer them one at a time:

      – We assume you cannot enroll with another company until December because the anniversary of your start date is December. According to new Lifeline rules that began late last year, Lifeline customers can only switch service providers once every twelve months.

      – That means, unfortunately, that you are stuck with Access, which makes it almost impossible to speak to a live phone rep (according to our readers). Unfortunately, we do not have a magic way to contact customer service. The best we can suggest is that you call the “Existing Customers” phone number, which is 866-594-3644.
      –

      Reply

      • Kevin Hurley says

        The FCC said I need to look into getting a replacement device and have called that number there is absolutely no way to reach someone, isn’t there federal regulations around this that make it so access has to help me get another device or what? Do I just complain to FCC since I can’t get a device or contact anyone with any of the access numbers and accesss is required to provide me service until December and I have no access to service?

        Reply

        • Free Government Cell Phones says

          It really is outrageous that some of the free goverment cell phone companies make it all but impossible to speak to a live rep. We honestly do not know what the solution might be, but in addition to making complaints to the FCC, you should also complain to the USAC, the Better Business Bureau, and perhaps most important, to your state’s public utility commission.

          Reply

      • Elizabeth Shea says

        My best suggestion is to file a complaint with the FCC. Their number can be found at the front of your phone book or on line.

        Reply

  216. don says

    I have an access wireless phone and I have 499 min on it but it only lets me text (free), it wont let me make any outgoing calls or receive any calls and I cant get any one to email me back or get a rep to speak with me!!! Please help!!!! Thanks

    Reply

    • Free Government Cell Phones says

      Access is notoriously difficult in terms of getting to speak to a live person. Do any of our readers have suggestions for Don?

      Reply

  217. Donna Anderson says

    I had a link years ago and phone was stolen. I’ve attempted to report it but it won’t go through. for two yes I’ve been without a phone. I can’t apply for a dufferent company. it won’t do anything for me. I haven’t had usage of a govt. phone to two years. I need help. sincerely Donna Anderson **** last 4 as numb. 4-**-** dob 602-576-**** contact number ********@gmail. com plz help me get a free phone address. 529 n.gold Dr *******, **

    Reply

    • Free Government Cell Phones says

      First things first, Donna. This is a public forum and you put far too much personal information in your comment. Please be more careful. There are unscrupulous people out there who would use all that info to commit identity fraud.

      Many readers have complained that it’s impossible to get through to a live rep at Access, but that shouldn’t matter in your cased. All accounts are supposed to be cancelled if the phone goes unused for one month. Even if the thief who stole your phone continued to use it, it would have been cancelled on the anniversary of your start date because the thief could not recertify without your personal information. In other words, your account was undoubtedly cancelled long ago.

      That means you are free to re-enroll with ANY Lifeline free government cell phone company doing business in your state. You can find a complete list of those companies here:

      https://www.freegovernmentcellphones.net/states

      Just click on your state. Good luck.

      Reply

  218. jack wennstrom says

    My old phone’s battery died,and i was having problems with it anyway,so decided to spend $20 for a new one…went to access website to buy,but they wouldn’t process purchase,insisted i call 800 number(god spare us,trying to communicate w/barely fluent english speaker 1/2 way around the world….she asked why i wanted to BUY a phone,said i get a free replacement after a year,so they sent me one..THIS IS ABSOLUTELY THE WORST PIECE OF CRAP……just now i went on u-tube and see people getting free phones with touch screens!!!! Why am i living with a mentally ill phone?

    Reply

    • Free Government Cell Phones says

      The thing you complain about is one of our pet peeves with the new regulations that govern the free government cell phone company. New customers all get free smartphones, but existing customers don’t. It’s completely unfair and kind of a crazy way to do business.

      There is a way around the system, however, Jack. If you’ve been with Access for more than a year, you are eligible to switch to a different service provider. Of course, when you enroll with a different company, you will be categorized as a new customer and, therefore, eligible for a smartphone.

      If you want to consider switching, here’s where you can find a complete list of Lifeline free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  219. SAM GOULET says

    I HAD A QLINK & THE BATTERY WOULD NOT STAY CHARGED SO THEY TOLD ME I HAD TO BUY A NEW PHONE FOR $25.00 OK NOT BAD AT ALL TILL I FOUND IT WAS DEFECTIVE. THE WORSE PART IS QLINK SHUTS YOUR PHONE OFF WHEN YA ORDER A NEW PHONE & I HAD NO CHOICE & DIDNT THINK THEY WOULD IMEDIATELY TURN MY PHONE OFF EVEN THOUGH IF I DIDNT HAVE IT CHARGING 24/7 I WAS SCREWED. THE WORSE WAS MY SON LIVED ACROSS THE STATE OF WA. DURING THE WINTER MONTHS THINGS GET NASTY ON THE PASS FROM THE DRY SIDE OF WA. TO THE NOT SO RAINY SIDE THAT I LIVE ON.
    MY SON HAD CANCER THAT I NEVER KNEW IF HE COULD COMMUNICATE WITH ME ONE DAY OR THE NEXT. I HAD NO WAY OTHER THAN TO SPEND $50.00 TO GET MY STRAIGHT TALK OUT DATED PHONE TURNED BACK ON WHILE I WAITED WEEKS TO GET MY QLINK PHONE SHIPPED FROM ACROSS THE POND OR MIDDLE OF SOME OTHER COUNTRY!
    I GET MY NEW PHONE FINALLY & YA CAN ONLY CONTACT QLINK BY EMAIL CAUSE YA HAVE TO HIT THE KEY TO TALK TO A SALES PERSON TO GET A REAL PERSON ON THE PHONE. USUALLY YA JUST GET AN EMAIL SAYING THEY GOT YOUR EMAIL & WILL GET BACK TO YA AT SOME FUTURE POINT, WEEKS OR MONTHS…… MY NEW PHONE WAS DEFECTIVE & THEY SAID RESET IT TO FACTORY SETTINGS BUT DIDNT HELP YET THEY WOULD TURN MY PHONE OFF TO SEND ME ANOTHER PHONE I HAD TO PAY ANOTHER $25.00 TO PROBABLY GET ANOTHER DEFECTIVE PHONE & NOT BE ABLE TO BE IN TOUCH WITH MY SON WHILE THE DRS FRIED HIM WITH RADIATION THAT CAUSED FRACTURES IN HIS SPINE, SO I NEEDED TO BE IN TOUCH IN CASE HE FELL & BROKE HIS BACK WHICH HE DID TWICE. IM STILL IN NEED OF A PHONE I CAN MAKE CALLS ON TO USE MY SPEACH IMPAIRMENT DEVICE & USING IT TAKES A LOT OF TIME CAUSE PPL DONT GET THE COMPUTERIZED VOICE. I WOULD NOT TRUST Q LINK UNLESS YA HAVE MORE MONEY TO KEEP BUYING DEFECTIVE PHONES…..

    Reply

  220. Cederick says

    I had a discrepancy problem. I did not complete the safelink paper instruction. So I am now reapplying for a safelink life line phone. Thank u. Cederick Adams….

    Reply

    • Cederick Adams says

      I had a safelink life line phone. Did not meet the renewal form. So i am now starting over. For a new safelink phone. Thank u.

      Reply

  221. Philipe Vasquez says

    I just found my phone. i had lost it tree months ago. Its broken. The screen. All i need is a replacement phone. Please help me.

    Reply

    • Free Government Cell Phones says

      We’d be surprised if it still works, Philipe. All Lifeline accounts are supposed to be cancelled if the phone goes unused for 30 days or more.

      Reply

    • Free Government Cell Phones says

      Check with your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • Pentcho Rouynekov says

      In order to make an account cuz i did not talk but 350 min were gown, i was asked about the agent ID. i tried all i had written at the package and would like to control when somebody steals free minutes from me. I cant get in. But can use the free phone for may. i was sent 350 minutes and now was told by a mashine that i have 334 minutes. what happened? And from 500 mb i have now 430 mb. My phone is 1 646 667 ****. Can you explain the meaning of passcode and password, what mean Agent ID

      Reply

      • Free Government Cell Phones says

        We’re not your service provider, Pentcho, so we are unable to explain any of those things. Unfortunately, you must contact your service provider’s customer service team.

        Reply

  223. LuAnn Gleeson says

    I am disabled, and because I was previously self-employed, but went back to college at age 50 to acquire an degree and paralegal certificate to find regular employment. When I graduated near the top of my class at age 54, I could not find a job! Apparently, not having experience and being over 50 is a negative that far outweighs high GPA.

    . Why, at my age I thought I could get a decent job over the age of 50 with 14 years of successful business management is beyond me. I believed that Equal Opportunity would happen. in an age where employers are trying to avoid paying health insurance by keeping their employees right on the edge of the full-time employment threshold to avoid having to provided insurance, I was insane to think I stood a chance.

    Older workers have higher risks of potential health issues, so why would any employer want to hire someone older, and maybe more competent when they can get a healthy, younger and cheaper person to insure as a full time worker? My faith in the willingness of people to hire qualified, persons and provide health insurance to the over 50 crowd was vastly over-estimated. However, it is an accurate assessment, and legally they will never(and can’t) admit that is part of their consideration.

    Since then, I became ill, and have become completely disabled. I can not get SSI because I have over Two Thousand dollars
    ( $2000. 00 ) in a small retirement fund that I am barely surviving on for now and living below the poverty line. I cannot get Social Security disability because,job market was apparently saturated in 2012, and as I said, I over rated the “equal opportunities.” I cannot get social security because I am only 58, and wouldn’t get enough from my earnings I made prior to my self- employment to survive on anyway. the only public assistance I have applied for is Medicaid coverage, because I am disabled.

    We are the throw-a-way society. Of our worn or outdated possessions, and of our less than useful senior citizens. I must salute any society that respects their elder citizens. I wish ours did. May God help you if you are disabled, especially as an older America who is too old for most help and too young for Social Security. It is a shame that it is likely I wont live long enough to even collect social security.

    I sure wish we could benefit from some of the programs out there for low income FAMILIES. I believe it would be an act of kindness most of us in poverty and who are too old or unable to work would cherish. Perhaps we deserve nothing, because we wont grow up to contribute to society, but many of us have contributed to society, and to charities, and have volunteered our time to help others in our lifetimes, some more than others, but we have.

    I would love nothing more than to be able to work and to give to others again. Being disabled and broke is a terrible way to live.

    Reply

    • Free Government Cell Phones says

      Wow, what a heartbreaking story, LuAnn. It’s just not right that hardworking people like you find yourself in this position.

      We’d like you to take a look at two plans that may help you out — if they’re available where you live. One is called PCs for People and the other is called 4GCommunity. You can read more about both of them and find contact info at this link:

      http://www.cheapinternet.com/low-income-internet

      Reply

    • Claude says

      I agree in today’s society a lot is turned around to bite you in the most likely spot!
      & a lot don’t make sense. I’m headed to 60 yrs and I must say God help my kids & grand kids!!!!!

      Reply

  224. Nicolas Martin says

    Access Wireless doesn’t offer any information about how many minutes/data it provides. That is suspicious.

    Reply

    • Free Government Cell Phones says

      We’re not Access, Gena, so we can’t answer that question. Contact customer service or tech support using the contact info provided in the article above.

      Reply

    • Free Government Cell Phones says

      You need to apply to the company of your choice, Kristy. We provide contact info on each service provider’s page.

      Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. Good luck if it’s Access, because it’s almost impossible to get in touch with a lie customer service rep.

      Reply

  229. Robin says

    my boyfriend lost his access wireless phone I would like to buy him a new one but im hesitate because im not sure which phones are compatible with access wireless. This happened to my safelink phone and i thought any phone would work. Now I have 3 phones I wasted money on because the stores won’t take them back. Please help witch phones are compatible with access wireless thank you

    Reply

    • Free Government Cell Phones says

      This is a commonly asked question, Robin. Please contact Access customer service and find out for sure if the phone you want to buy is compatible. They can probably give you a list of phones that will work.

      Reply

  230. Sonam says

    The mobile phones are so costly these days as is evident from this website about Mobile phones. How can somebody give it away for free?

    Reply

    • Free Government Cell Phones says

      Every phone bill in the country has a few cents added to each bill. There are hundreds of millions of phones and all those pennies add up to a lot of money that goes to support this program, Sonam.

      Reply

      • Free Government Cell Phones says

        Apply by contacting Access customer service by using the contact info provided in the article.

        Reply

  231. maribel mercado says

    i wnt to reactivate my access wirelss account i was locked out of my phone and needed to rest it but its not on anymore how can i turn it back on

    Reply

    • Free Government Cell Phones says

      Did you “rest it” for more than 30 days? If so, your account has probably been cancelled because that’s what the rules require the free government cell phone companies to do. If that’s the case, you can now enroll with the Lifeline company that offers the plan that fits your needs best. You can find all the ones in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply

  232. Letita Miller says

    Which companies have the bring your own phone program , I have 2 phone’s one is through AT&T and the other is through straight talk please help me find a provider for one of these phone’s

    Reply

    • Free Government Cell Phones says

      Only Access Wireless can answer that question, Vivica. Contact its customer service department.

      Reply

  234. Jennelle Allen says

    My name is Jennelle Allen,
    And I was approved for the $10.00 a month Internet Service and I am supposed to contact ATT Ordering Process Center ForThe Wireless Inertnet Program and I’m trying to contact The Access From ATT Service Center To Get Started.Thank You,
    Jennelle Allen
    P.S.
    My Application ID number is:
    TN100B0000000009****
    My Phone Number is:
    (865)661-****
    THANK YOU….

    Reply

    • Free Government Cell Phones says

      Well, you’ve confused the hell out of us, Jennelle. You say you were approved for AT&T, but you left your comment on our Access Wireless page. You may be confused because the AT&T’s program is called Access, but it’s completely unrelated to the Access Wireless free government cell phone company. And, of course, we are an independent website that’s not affiliated with either of them.

      You’ll need to contact an AT&T customer service rep. Here’s more info about that program (including contact info) from our other website, CheapInternet.com:

      http://www.cheapinternet.com/low-income-internet

      Reply

  235. Teddy slagle says

    When and where do I get a cool pad access wireless phone.I live in Bristol Tennessee and have a ebt card

    Reply

    • Free Government Cell Phones says

      You can enroll online or by phone from the comfort of your home, Teddy. Here’s a link that will show you all the free government cell phone plans available in Tennessee:

      https://www.freegovernmentcellphones.net/states

      Check them all out to make sure you find the plan that’s best for you (most minutes, most texts, most data, best smartphone, etc).

      Reply

    • Free Government Cell Phones says

      You’re not having trouble with “our” voicemail, Eileen, because we are not your service provider. We’re an independent website. But please do feel free to send us some of your tax dollars you mentioned because we usually spend our monthly budget by about the 15th of the month.

      Reply

  237. Wilfredo says

    I have a coolpad phone from access wireless i would like to change the cel phone wish is the comparable phone that i can change it

    Reply

    • Free Government Cell Phones says

      We are NOT Access Wireless, Wilfredo. We’re an independent website. You need to contact Access to get your question answered.

      Reply

    • Free Government Cell Phones says

      Access is notoriously poor at providing a way to speak to customer service. Otherwise, we’d tell you to phone customer service. You may want to try enrolling with a different service provider. Here’s where you can find a list of all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

      • Super agent Jeff says

        I’ve been a team lead for access wireless for nearly two years. The best way to contact customer service is by calling 1866 594 3644

        at the command prompt hit

        1 (english)

        then

        2 (new customer)

        and finally

        1 (activation)

        Reply

        • Free Government Cell Phones says

          Thanks, Jeff. We checked out your phone number and it appears to take callers to the same place that they’re taken by the number we listed in the above article.

          Reply

    • Free Government Cell Phones says

      Access is notoriously poor at providing a way to speak to customer service. Otherwise, we’d tell you to phone customer service. You may want to try enrolling with a different service provider. Here’s where you can find a list of all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

      • judy says

        call access wireless at 1-888-900-5899. The recording will ask for your zip code to see if service is provided in your area then it says if you need further assistance stay on the line.I get a rep ll the time.

        Reply

  239. Tawanda Murray says

    I am a customer and highly up set my phone continues to say I need minutes for the last 5 days I jhavent been able to use it and I had 486 minutes All it does is talk about some credit via recording those numbers you give are only recordings and I have spent numerous hours trying to get a live individual and I am ready to contact my News Station.

    Reply

    • Free Government Cell Phones says

      Try contacting your service provider’s customer service team first, Tawanda. They will probably be able to tell you what the option is. We’ve had a lot of readers tell us it’s impossible to reach a live person at Access, so try using the company’s website email form. You can find it here:

      https://www.accesswireless.com/support/contact-us

      Reply

  240. Anthony says

    Yes must get a government cell phone immediately, need place locally that you can go and pick one up this is very simple just answer the question…. I have all ID and everything necessary to get the phone…… so far the information that I’ve received and gotten is pathetic…. need a location to physically go to for Saint Petersburg Florida today…. so far if this program was broken that would be an improvement….!!

    Reply

    • Free Government Cell Phones says

      Here’s some information you can thank us for, Anthony. Don’t sign up at a street tent or booth. There have been too many cases of fraud and abuse originating at these sites. We strong urge you to enroll by phone or online.

      Reply

  241. Dianna Sue McDaniel says

    I’m with budget mobile, and on March 15th I will no longer have them as a provider. They text me and told me I would have to find someone else. I am eligible for free goverment assistance and phone. My number is 270 308 ****. Call anytime. You can also verify with budget mobile. I would like for you to be my provider if possible. Thank you Dianna McDaniel

    Reply

    • Free Government Cell Phones says

      Did they not tell you that you were being reassigned to a different service provider, Dianna. That’s the way these things usually work and it would be very unusual if they just cast you aside with no provider.

      But we are an independent website, unaffiliated with Access or any other free government cell phone. You’ll need to contact Access customer service online or by phone in order to change service providers. But are you sure that Access has the best plan for you? We strongly recommend that you check out all the service providers in your state before you make your final decision. You might find a better plan (more minutes, more texts, more data, a better smartphone, etc) if you check them all out. Here’s where you can find a list of all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

      • Dianna Sue McDaniel says

        No they just said they could give me a list of providers for my area. They didn’t even tell me why they were dropping thier service. I have looked at other provders and I chose to go with you.

        Reply

        • Free Government Cell Phones says

          Not with “us,” Diana, because we’re not Access Wireless. We’re an independent website. But you can find the contact info for Access in the article above. Good luck.

          Reply

  242. preston wells says

    I’m trying g to fill out an application online for an access wireless free phone and I’m having a problem with the application process what do i do?

    Reply

  243. Gloria A McMillian says

    I am in the life line program through assurance, I have the little phone, how can I upgrade to a smart phone? Please respond asap. I live in Miami, FL.

    Reply

  244. james Taylor says

    I have a coolpad phone, an error msg come up on the screen. ( “data code error”, unable to establish wireless
    data connection.. ). How do I fix this problem. I press “ok” and it go away, but it will come back in a few min.

    Reply

    • Free Government Cell Phones says

      We urge you to enroll online or by phone to avoid the problems that seem to surround the street tents.

      Reply

    • Free Government Cell Phones says

      No way for us to troubleshoot your free government cell phone remotely, Ciara. You need to get in touch with your service provider’s tech support team by phone or online.

      Reply

    • Free Government Cell Phones says

      Since we don’t know what kind of phone you will receive, it’s impossible for us to answer that question, Venita.

      Reply

  248. Cheryl says

    I been trying to contact you all about my government phone it been stolen and i cant get a whole to anyone to talk to
    answer my question

    Reply

  249. Demitrius L says

    I accidentally erased all my text messages but it’s a few I needed is there anyway to retrieve them online

    Reply

    • Free Government Cell Phones says

      Probably not, Demetrius, but you should speak to your service provider’s customer service or tech support team online or by phone.

      Reply

  250. David says

    For all those using Access Wireless and cannot get a live customer support agent, I just got a response to an email: Setup to call 866-594-3644 from a phone OTHER than your Access Wireless phone

    “Thank you for your email. I understand that it can be difficult reaching a live agent when using the automated system. As long as you know your mobile telephone number and account pass code you will just follow the steps below and the IVR will connect to a customer care agent:

    *enter #1
    *enter #1
    *enter mobile number
    *enter 4 digit pass code
    *enter #5
    *enter #9
    *enter #2
    ”

    I got a live person and had my issue resolved within minutes.

    Reply

    • Free Government Cell Phones says

      Wow, thanks, David. Our readers (and we) have tried to reach a live service rep many, many times and we’ve all failed. This will be warmly welcomed by a lot of people.

      Reply

  251. Daniel Moore says

    My access wireless coolpad phone has been broken for over a year. I tried to recertify but believe my number has been giving away. How do I get a new coolpad phone?

    Reply

    • Free Government Cell Phones says

      It used to be that free government cell phone accounts were canceled if they went unused (no phone calls nor texts sent/made nor received) for 60 days. Now that has been reduced to 30 days. So it sounds as if your account was canceled due to non-use.

      Since your account has been canceled, you’ll need to re-apply with any company offering free government cell phones in your state. You can find a complete list on this page:

      https://www.freegovernmentcellphones.net/states

      Check them all out carefully to make sure you apply for a plan that’s best for you (most minutes, most texts, most data, smartphone, etc).

      All Lifeline companies are supposed to offer smartphones to all new customers (as of December 2, 2016). But you’ll need to check with each of the companies before you enroll to find out if you can get a CoolPad.

      Reply

  252. Dyna Barkley says

    Hi my name is Dyna and I’m trying to find out where to get new minutes for my mother’s phone in Salisbury, MD. For the phone she has now.she is with buget moble could you help me please. *****@gmail.com or my number is 410 202-****. Thank you.

    Reply

    • Free Government Cell Phones says

      Are you referring to her monthly minutes or are you asking how to purchase additional minutes?

      Reply

  253. todd says

    WORST joke of a company ive ever screwed with, very sad Kroger grocery has a partnership with them, let me tell you it’s IMPOSSIBLE to call them and get a human being to help you , everything with them is robot automation, so happy I switched to another provider today that offers real HUMANS you can talk with !!! access = avoid them like the FLU , dirty bad company

    Reply

    • Free Government Cell Phones says

      Kroger isn’t just in partnership with them, Todd. Kroger owns the company lock, stock, and barrel.

      Reply

  255. Jeremy Walter Howell says

    Yes i’m trying to get my smart phone sent to **** rossville blvd,i have mail that has been sent to me their?

    Reply

  256. Dania says

    How do I find my service provider/ carrier.
    I only have my phone #, and a locked sim card.
    Any suggestions???

    Reply

    • Free Government Cell Phones says

      The only thing you can do is contact each of the free government cell phone companies in your state, Dania. They’ll each ask for some info (your name, phone number, address, etc) to determine if they are your service provider. You can find a complete list of service providers in your state here:

      https://www.freegovernmentcellphones.net/states

      Reply

  257. Susanna Martines says

    Access Wireless is a company located in the Philippines and there warehouse is in Kentucky. I’ve been having my phone for about 2 yrs now and just recently I’ve been having lots of issues with them. According to a supervisor at Access Wireless they do not have the capability to contact or make any notation of customer request. I was sent a replacement phone that does not work and is refurbished. The battery only last 2-4 hours and the touch screen gets stuck. I did all the prompts they asked me to do which was ##72768# and also performed a factory reset and the phone still doesn’t work. I’ve had this replacement phone for 2 days and they still are unable to tell me why my phone can not connect to service. Which is another issue im having with the phone. You will never be transferred to anyone in the United States even if you request to. I would not recommend Access Wireless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The phone number I dial to speak to someone is 866-594-3644 option 5 then option 9 followed by promps.

    Reply

    • Free Government Cell Phones says

      You had better luck than most of our readers if you actually got hold of a live customer service rep, Susanna. One of the biggest complaints we hear about Access is that it’s impossible to reach a live rep.

      Reply

    • Bettina minor says

      They suck to the max! I am having the same problem. Now they want to send me a new charger. For what! I need a phone that works. Oh well free stuff is usually sucky anyway.

      Reply

  258. sissy heidler says

    How come we can’t play any games on the wink phones? It really would be nice. I’m a disabled person who is stuck in bed a lot. I can’t buy a tablet because of my income. Thank you for any answers. Happy New Year to all.

    Reply

    • Free Government Cell Phones says

      We’re unfamiliar with Wink cell phones, Sissy. But it sounds as if you need find out about upgrading to a smartphone, which should allow you to play games. Contact your service provider’s customer service team to find out what it would cost. They are usually pretty reasonable.

      As an alternative, you could also switch service providers (as long as you’ve been with your current provider for 12 months or longer). All new customers get free smartphones.

      Reply

  259. cheryl sharpe says

    I sent in MY PAPERWORK that was sent to me in the mail sign i m still on food stamps snap *******@live.com

    Reply

  260. Tim O'Bryan says

    My phone doesn’t work it tried to update and now I can’t make a call with it and it want reset I can not get a hold of a real person to help the number is 850-702-7815

    Reply

    • Free Government Cell Phones says

      Ah, yes, the ongoing problem of reaching a real, live service rep at Access. If you look down the comments below, you’ll see that many, many people have complained about the same problem. All you can do is go to customer service or tech support to solve your problem. You’ll need to go to the Access website and find its online email form in order to communicate with the company.

      By the way, if any other reader has figured out how to contact a live rep, please let us know. You’d be helping a lot of Access customers if you shared that information.

      Reply

  261. syeda m fatima says

    hi, i lost my phone almost 3 weeks ago and not able to find it anywhere, i live in chicagoland area, i even don’t know who was the cell phone carrier. if you can please help me will really appreciate how to and where to call and get my phone deactivated and get a replacement phone. am not being able to contact my near and dear.thanks.

    Reply

    • Free Government Cell Phones says

      You’ve caused yourself a bit of a problem by forgetting who your service provider is. If you had your phone, you could call 6-1-1 and your service provider would answer. Since you don’t have it, your only option is to call each of the free government cell phone providers in Illinois. Luckily, Illinois only has five providers, so you’ll only need to make five calls at most. Just call each of them and they’ll ask for a little basic information which will help them figure out if you are one of their customers. Here’s where you can find the list of Illinois service providers:

      https://www.freegovernmentcellphones.net/states

      Reply

  262. Asia Johnson says

    FYI I gave you the best regards David David and I am going through the whole thing is I don’t know if you have to be a good idea for

    Reply

    • Free Government Cell Phones says

      24 hours? Most companies say it will take two or three weeks and in the real world it usually takes even longer.

      Reply

  264. cillapowell says

    I. Lost. My. Phone. And I. Was. Trying. To see. If. I. Could. If. I. Could. Get a. Replace. Phone. The. Was. 919-395-**** I am. The. Only. One. Living at ******** Ave. Nameone. Is using. My address please cut that. Phone. Off. So. They can’t keep. Using. My. Address. Thank. You. That’s why I was. Trying. To. Get. A new phone. I lost. The. First. One

    Reply

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service or tech support team by phone or online, Autumn.

      Reply

    • Free Government Cell Phones says

      There’s absolutely no way for us to troubleshoot your phone via our comments section, Jose. You need to contact your service provider’s tech support team. Try calling 6-1-1.

      Reply

  267. tiffany ann davis says

    my phone said i had a data error connection problem so i reset my phone and now i cant call or text and i cant get them either.what can i do to fix the problem?

    Reply

    • Free Government Cell Phones says

      Contact customer service or tech support. However, we must warn you that many, many readers have complained that it’s almost impossible to reach a live rep when calling Access. Good luck.

      Reply

    • Free Government Cell Phones says

      It’s not unusual for phone delivery to take longer than the companies promise, Lisa. Seems to be the way the world works these days.

      Reply

  269. Re:Emma vasquez says

    My grandmother has this company. I’d like to speak with a live operator. Have been trying for hours many different phone numbers and it’s same automated system no live person. What is the number for an actual person is there one?

    Reply

    • Free Government Cell Phones says

      You’ve hit upon one of the biggest complaints we get. As far as we can tell there is no way to get a live customer service rep at Access. Many readers have complained about and we’ve tried to no avail ourselves.

      Reply

    • Free Government Cell Phones says

      Well, you’ve come to the right website. All you have to do is read it. Start on the home page, and it will tell you what to do. Or, go directly to our States page (click here) and click on your state to see a list of providers. You are posting your comment on the Assurance Wireless page, so if you are interested in getting an Assurance Wireless phone, all the information is on this page, above. Assurance Wireless is a very good choice.

      Reply

  272. Lynn says

    Was told I needed to reapply online or find a Rep in my area by my provider….online is not working….how do I locate a Rep in my area…..San Diego Ca

    Reply

    • Free Government Cell Phones says

      Only your service provider’s customer service team can answer that question, Lynn. Contact them as soon as possible. But we have to warn you that many readers have complained that it’s impossible to get hold of a live agent at Access.

      Reply

    • Free Government Cell Phones says

      You need to contact your service provider to cancel your service, Christina. We’re an independent website with no affiliation with any of the free government cell phone companies.

      Reply

  274. Jacob says

    Access Wireless where this phone at need to fix it say unfortunately,google play services has stopped please help me fix this I call access wireless could get no help.

    Reply

    • Free Government Cell Phones says

      There’s no way we can troubleshoot your free government cell phone via the comments section, Jacob. Many readers have told us that it is impossible to get a live Access customer service agent, so try using the website’s online chat or email functions. Good luck.

      Reply

  277. Brandon Heishman says

    I have tried to call Access Wireless on the numbers I have, in which in the past I had no problems making contact the with the numbers I have. Now I just get a recording that says that this number has been discontinued. How can I make phone contact with Access Wireless?

    Reply

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone. That’s a direct link to the company. However, readers constantly tell us that it’s impossible to get through to a live person at Access. We’d tried it, too, and have also been unsuccessful. You can also try sending an email via the company’s website.

      Reply

  279. GONZALO MARTINEZ says

    Access Wireless, I have a problem, for the past two and half hours I have been trying to get in touch with customers services to no avail and in the mean time some one out there is using my phone, so what now? how many phone numbers I got to go through to get to you.what would be the right number to call?

    Reply

    • Free Government Cell Phones says

      Sooooo many customers complain that Access customer service is unreachable. Go to the company’s website and send them a message using the email form you’ll find under “Contact Us.” It’s absurd that the company makes it this difficult for its customers.

      Reply

  280. Wendy Ellison says

    I recently had to place my elderly aunt in a facility in Florida. This is very challenging since I live in Arizona. My Aunt is below poverty level bringing home $1200 per month, currently she is waiting for Medicaid to apply a waiver which will allow her to move to an assisted living. My aunt is staying in a rehab as all of this transpires. The question I have is, are there phones with large numbers, easier for the elderly to see. I know the saying “Beggers cannot be choosey” lol. I look forward to a response.

    Reply

  281. Bob Baskin says

    my gov. cell phone was stolen. Phone # 616-819-**** I would like the phone cut off. I have a previous phone that is broke, sound no picture, it is a Coolpad from Orlando Florida. can’t remember the number? But would like a replacement Coolpad phone. Thank you for this opportunity.

    Reply

    • Free Government Cell Phones says

      We’re not Access Wireless, Bob. We’re an independent website. You’ll need to contact Access customer service, which is almost impossible according to our readers. We’d recommend going on the company’s website to send them an email.

      Reply

  282. Melissa Maynor says

    This is Melissa Manor.I had a access wireless phone but it got stolen .I was suppose to call for another phone n September. My address have changed.My new address is 4083 Red Hill ****************

    Reply

    • Free Government Cell Phones says

      We’re not Access Wireless, Melissa. We’re an independent website. You’ll need to contact Access customer service, which, according to our readers, is almost impossible. You’ll never get them by phone so your best bet is to go to the company’s website to see if you can do an online chat or send an email.

      Reply

  283. Brittan Nicole Matthews says

    I have a cool pad phone through access wireless. but every time I try to send a text mes. it say “Text message not sent due to low balance. Recharge account. Msg 2137” I don’t understand why I cant send a text message! I thought i received FREE unlimited texting?!

    Reply

    • Free Government Cell Phones says

      That’s not a question we can answer, Brittan. You need to contact the Access customer service or tech support team to troubleshoot your phone.

      Reply

    • ks says

      That happens to me a lot too. I restart my phone when it acts up from time to time. just power it off then back on again. It helps me.

      Reply

  284. Emma ponce says

    I have access wireless n I havent gotten my minutes for the past two months and when I try calling the 1800 number I can’t talk to anyone I live in el Paso

    Reply

    • Free Government Cell Phones says

      We’re not quite sure what you’re asking, Tim. Are you asking if your credit report will be damaged if you apply for a free government cell phone? If so, the answer is no.

      Reply

  286. Noreen levy says

    My phone is not working. Need a replacement. 954 882 **** is the number. u can reach me at 561 907 ****. my address is **** poinsettia Ave wpb *****

    Reply

  287. REGINAL C. WILLIAMS says

    my cool pad isn’t letting me receive or send pic out…it keeps posting up.(data error Code)…unable to establish wireless data connection..mip;67..i went to the wireless store to resloved this problem..all they did was adding some more min….i was trying to see if i need to buy more data services or what…they didnt have a clue..could you guys please help me out..point me in the right direction…GOOD LOOKS…

    Reply

    • Free Government Cell Phones says

      You left this comment on November 10, Kamaron. We hope you minutes show up on schedule, November 11.

      Reply

  290. Shanon says

    Having an issue with all tel wireless. Trying to cancel my account… There’s only one phone number and all it does is offer details on cable or phone offers and an occasional cruise.. Verizon wireless bought them out 2 years ago. And they still have no access to turn on or off or even buy more minutes..

    Reply

    • Free Government Cell Phones says

      We’d love to help you, Shanon, but we are unfamiliar with “All Tel Wireless.” As far as we know, it is not a free government cell phone company.

      Reply

  291. Neil S. Wright says

    I have had Access?Assurance Wireless for over a year and it seems like every month around the 6th I suddenly can’t make or receive calls or texts. I’ve called about this several times and one of the most helpful answers I received from a tech support person was that problem was caused by a glitch in the software system that stopped service every month or so for as long as two days. This interruption of service is very frustrating because I am disabled with limited mobility and my cell phone is my only contact with the people in my life. How can this interruption of service be kept from reoccurring over and over?

    Reply

  292. sharon richardson says

    do u get to keep your same phone number? i have a virgin mobile assurance phone. i have foodstamps.
    do i need to send back my virgin mobile phone. i would like a replacement phone. i would appreciate it.
    thank u.
    sharon richardson

    Reply

    • Free Government Cell Phones says

      First thing you need to do is discuss your problem with the Assurance customer service team. Make sure you tell them, “I want to port over my current phone number.”

      Reply

    • ks says

      There are forums that state that we get to keep the phones and the #’s. It will switch to Access Wireless whenever the date allotted for your state is.

      Reply

    • Free Government Cell Phones says

      No way for us to figure out why your coolpad won’t connect. You need to contact your service provider’s customer service or tech support team by phone or online.

      Reply

  294. Jacqueline Patterson says

    cant access my account on my phone how do i do so.It says that the information entered does not match.

    Reply

    • Free Government Cell Phones says

      Contact your service provider’s customer service or tech support team, Jacqueline. They’re the only ones who can solve your problem.

      Reply

      • Nathaniel Brown jr. says

        Need to cut my phone off cuz it was stolen don’t remember company an how to get it disconnected my name is Nathaniel Brown Jr. The phone number is 704 281 ****

        Reply

        • Free Government Cell Phones says

          We can’t cut off your phone, Nathaniel, because this is an independent website, not your service provider. You’ve caused yourself a problem by not remembering who you’re enrolled with, but there is some good news. Based on your area code, it looks like you live in the Charlotte, North Carolina area. There are only three free government cell phone companies in your state, so it will be pretty easy for you to call each of them, give them your phone number, and find out which one of them is your service provider. Here’s a page where you can find all the service providers and their contact info:

          https://www.freegovernmentcellphones.net/states

          Reply

  295. Tasfia M. says

    If i do enroll do i get a smart phone or a regular phone? Can i use any smartphone with access wireless? Also, is it true that any virgin mobile can be used on assurance wireless?

    Reply

    • Free Government Cell Phones says

      It’s impossible to tell what kind of phone you’ll receive, Tasfia. Phones are given out randomly, so you will probably receive a different phone than the people who sign up before you and after you. Not all phones are compatible with all networks, so you need to check with Access tech support to find out if the phone you have is compatible.

      Reply

        • Free Government Cell Phones says

          There are only a few ways to guarantee that you get a smartphone, Tasfia. (1) Pay a relatively small fee to upgrade to a smartphone, (2) Sign up with Q Link if it is available in your area because they are the only company we’re aware of that now guarantees all new customers smartphones, (3) Be a Safelink customer in California, because they all get smartphones, or (4) Wait until December 1, 2016 when all Lifeline companies are supposed to provide all customers with smartphones. Hope that helps.

          Reply

    • Free Government Cell Phones says

      Stop sending us comments that are intended for your former service provider. We’re an indepedent website, Barbara, and have never bothered you. Although comments like yours do bother us.

      Reply

  297. Dorothy green says

    OK I just got this phone last month and now my minutes are due and they have not giving me my minutes… I need to know what’s going on I have a 2 month old baby that is in the hospital and I have no other way of contacting her nurse…

    Reply

    • Free Government Cell Phones says

      Sorry to hear about your baby’s health problems, Dorothy. But we are not Assist Wireless, so we cannot provide an answer about your minutes. We are in independent website. You need to contact your service provider’s customer service team to find out about your minutes.

      Reply

    • Free Government Cell Phones says

      We can’t help you with that, Debra, because our crystal ball is in the shop being serviced. You’ll need to call your service provider’s customer service team to see if they can help.

      Reply

  299. Cornetta Davis says

    Hello I was trying to c what I need to do because my phone was stolen n I would like to get another one if I could so could someone call me that u. U can get @ me on 601 953 ****

    Reply

  300. Melody says

    If I enroll now, will I lose out on a smart phone in Dec when all companies begin offering those? I assume the ones with the older phones will not be given an upgrade. Correct?

    Reply

    • Free Government Cell Phones says

      We don’t know as it’s up to the policy of each company. We say that if you can wait until December it might be a better idea.

      Reply

  302. Patricia Ray says

    I am looking for a LifeLine Cell Phone Plan Which Offers Smartphones. The Reason For This is That Texting On a regular cellphone is next to Impossible and it’s Very Tedious!! Also, People Need Access to the Internet While Mobile and That is Impossible with a Regular Cellphone.

    Reply

  304. Preston Dent says

    I have an Alcatel Onetouch cell phone, which I got for free; additionally I received 500 minutes for the first three months. After three months I will only get 300 minutes.

    I am trying to find out who my carrier is in order to add minutes. My phone number is: (636) 346-****. Are you my carrier?

    Reply

    • Free Government Cell Phones says

      For god’s sake, Preston, you left this question on 16 different articles. It’s a record, but an unenviable one. No, we are not your service provider. We’re not a service provider at all. We’re an independent website with absolutely no affiliation with any free government cell phone provider.

      It’s pretty easy to find out who your service provider is. Just dial 6-1-1 on your Lifeline phone and your service provider will answer.

      Reply

  305. larico nelson says

    Cant get anyone to report phone lost. Automactic system sucks need help getting replacement Dob **/**/1974 social 40923**** please help

    Reply

    • Free Government Cell Phones says

      As far as we can tell, Access does not offer a way to check the status of your application online (many other Lifeline companies do). Best we can suggest is to call 6-1-1 and ask customer service if they can help you.

      Reply

  308. Jennifer cornejo says

    Hey, I am having trouble getting ahold of an actual person. My talk minutes all drained even though I am not talking and it is not allowing me to text. This is some sort of error and there is no customer care representative actually, I am freaking out. I filled out a ton of job applications yesterday and no one can get ahold of me. Please please help

    Reply

    • Free Government Cell Phones says

      Try calling 6-1-1, Jennifer. Our readers tell us that it’s a much better way to contact Access customer service.

      Reply

      • Jennifer cornejo says

        I did that. It takes me through the same loops. I have no clue what to do. I just need to speak with an actual person for access wireless

        Reply

    • Free Government Cell Phones says

      Not yet, Patrice. The company has not yet announced if it will participate in the Lifeline Broadband program, but we expect that they will.

      Reply

    • Free Government Cell Phones says

      Here’s what the Access Wireless website says about the company’s referral program:

      Access Wireless Referral Program

      The Access Wireless Referral Program is available to all Access Wireless customers and enables them to earn additional free airtime for referring eligible, new customers to Access Wireless.

      Credit Eligibility: Referred (NEW) Customers: in order to be eligible for a New Customer Referral credit, the referred (new) customers must meet the following criteria: (1) activation date on or after June 10, 2013, (2) must be approved to receive monthly Lifeline benefit, and (3) must go through the referral program process within 5 days of being approved for service with Access Wireless. Referring (EXISTING) Customers: in order to be eligible for a Referral credit, the referring (existing) customer must meet the following criteria: (1) must be approved to receive monthly Lifeline benefit provided by Access Wireless, and (2)must be a current/active customer of Access Wireless

      Credits: New customers will receive a one-time referral credit when they go through the registration process for the Referral Program. The new customer referral credit is 50 minutes. This is a one-time credit. Existing customers who refer new customers will receive a credit of 100 minutes for each successful referral, up to 10 referrals. Credits will be issued as minutes that can be used for talk or text on an Access Wireless account. Referral credits are based on customer phone number. Phone number changes prior to a referral credit being applied to the account may nullify any due credit.

      Benefits and services are subject to change. Access Wireless reserves the right to make changes to or eliminate the Referral Program at any time, without notice.

      Reply

  311. Vishnu says

    In your article about which companies can provide smart phones you state, about Safelink:

    The simple answer? If you live in California, yes, you can get a smartphone from Safelink. If you live anywhere else, the answer is, unfortunately, no, you cannot get a smartphone.

    Safelink, however, on its website DOES NOT list CA as a state that it provides ‘free Governmemt cellphones’, (Obama phones) to. .
    So, does this mean that Safelink does do business in CA, but simply is not in the Obamaphone market here??

    Reply

    • Free Government Cell Phones says

      Don’t know what list of states you’re looking at, Vishnu, but we just verified Safelink’s California status by plugging our former California zip code into the company’s website and it accepted it and sent us to the next stage of the application process. Try it for yourself.

      Reply

  313. Robert says

    I want to apply for a free cell phone, and I’ve decided to choose either Assurance Wireless or Access Wireless. But since Assurance and Access are merging, I’m not sure which provider I should submit my application to. Do you have any thoughts about which one I should choose, or would it even matter?

    Reply

    • Free Government Cell Phones says

      We think you’ll be fine enrolling with either company, Robert. The combined entity will surely continue to service all customers of both companies.

      Reply

    • Free Government Cell Phones says

      We have no idea which make and model of cell phone you have, Sten. In other words, we are unable to answer that question.

      Reply

    • Free Government Cell Phones says

      We do not recommend enrolling at a street booth or tent, William. Too many cases of fraud and abuse have originated there.

      Reply

    • Free Government Cell Phones says

      We need a little clarification, Carroll. Are you saying that your account was cancelled or that you need a PUK code or something else?

      Reply

      • Free Government Cell Phones says

        Impossible for us to know, Paula. Try calling 6-1-1 to speak to customer service and get your questions answered.

        Reply

  318. Keisha Winslow says

    I just got the Access Wireless phone maybe 2 weeks ago and on my way to Church on Sunday I sat and talked with a friend to bring him to church and sat the phone down. I want to call to report it lost and order a replacement but do not know pin number. My name is Keisha W. and my number is (518) 701-****

    Reply

    • Free Government Cell Phones says

      Not a clue, Lily. It probably depends on the volume of emails they receive. Are you waiting for a response to an email you’ve sent?

      Reply

  320. Kenneth Roberts says

    My cell phone was stolen. I called the number that was listed to report it that number do not give you the option to report your phone.

    Reply

    • Free Government Cell Phones says

      Our readers often complain that Access is the worst in terms of making it impossible to speak to a live customer service rep. If you go to the bottom of the Access website homepage, you’ll find a “Contact” button. Click on it and you’ll be taken to an email form. Fill it out and send it to customer service that way. Good luck, Kenneth.

      Reply

  321. Private Oneonly says

    Apparently there is no assistance for the elderly and Veterans who get their presrciptions, medical reports, appoinment confirmations, etc and health records maintained on line for caregivers. We need the internet. We get a set price and they go up on us every other month and set a time limit to go up again when our time is up. They promised us free wifi signal is so weak it rarely works and our blast internet speed is not always sometimes it turtle speed, and it isn’t our equipment creating the problem. We are also penalyzed for disallowing them access to our account so they get the monthly payment. We did that once pay ment for one month was taken out 3 times. That was never resolve. There are more problems I could mention…WE need not just want the internet. The fees are way to high.

    Reply

    • Free Government Cell Phones says

      We hear you, Private. There are plans in the works for seniors, but nothing for vets, which many people (us included) think is a horrible oversight. We’ll keep editorialize in favor of opening the program to vets and seniors until it finally happens.

      Reply

    • Free Government Cell Phones says

      How long was it lost, Katie? If it wasn’t used for 60 days, your account would have been automatically terminated. Is the battery still working?

      Reply

    • Free Government Cell Phones says

      Many readers have complained that there is no way to speak to a live person at Access. We’ve also tried and failed to reach a live representative.

      Reply

      • Free Government Cell Phones says

        You’re not the first person to complain that they can’t get a live rep when they call Access, Minnie. It’s a very common complaint. The best way for you to reach the company is via the email for on its website. Scroll down to the bottom of the Access home page, click on “Contact” and you’ll be taken to the email form.

        Crazy, isn’t it, that Access makes it so difficult to be contacted by its customers.

        Reply

    • Free Government Cell Phones says

      That’s the million dollar question, Patricia. Many readers have complained that it’s impossible to get an Access customer service agent on the phone. We tried and we couldn’t get one, either. So good luck. We do not know how to get a live Access agent on the phone.

      Reply

  326. Betty Sturgeon says

    I have access wireless service. The phone I got with it no longer works. Could I buy a new cincinnati bell phone and still get my access service on it?

    Reply

    • Free Government Cell Phones says

      This is a very frequently asked question, Betty. The answer is that it’s completely dependent on the make and model of the phone and your service provider’s national cell network. Not all phones are compatible with all cell networks. That means you need to contact your service provider’s customer service team (or maybe even tech support) to find out if the phone you want to buy is compatible with its network. Good luck.

      Reply

  327. Sandra says

    I have call to cancel service with access wireless but they tell me it’s cancel but it’s is not cancel can someone help me with this problem

    Reply

    • Free Government Cell Phones says

      Are you cancelling because you no longer need a Lifeline free government cell phone? Or are you cancelling to move to a different service provider?

      Reply

  328. EP says

    Does anyone know how I switch from SafeLink/Tracphone to Access Wireless? The Tracphone doesn’t work where I’m staying, but my friend’s Access phone does. Any help would be appreciated!

    Reply

    • Free Government Cell Phones says

      We’ve answered this question about a thousand times, but we’re a little bored tonight, so what the hell, let’s do it again.

      There’s no way of knowing, Miguel. The people who work at those booths are generally independent contractors who set their own hours, which means that even the Lifeline Assistance companies don’t know where and when they’ll be set up.

      Reply

    • Free Government Cell Phones says

      There’s no way of knowing. The people who work at those booths are generally independent contractors who set their own hours, which means that even the Lifeline Assistance companies don’t know where and when they’ll be set up.

      Reply

  330. Stephanie Meizler says

    I have not recived my new coolpad phone my other one got stolen i need my phone the number is 865247****

    Reply

    • Free Government Cell Phones says

      We’re not your service provider, Stephanie. We’re an independent website. You need to contact your service provider’s customer service team to answer your question.

      Reply

  333. Steven Feiner says

    For anyone that wishes to Apply online: I was on a page for Access wireless and saw a large number of states in alphabetical order but didn’t see California so I went to click on the application link (to see if they still operated in Ca) and after filling out the zip code was informed that: ‘Congratulations, we offer service in California. If you are interested in applying for California LifeLine service provided by Access Wireless, you can visit one of our community outreach events throughout the greater Los Angeles, San Diego, Sacramento, Oakland, Stockton or San Francisco areas or at select Food4Less store locations’. – I also found another application page that showed that a person could visit one of 3 locations (they all are 130+ miles from me) as per their message on the page: ‘To apply for the California Lifeline Program, please visit any of the following locations’ although they list addresses so I don’t know if they can be mailed however sending my personal information to an address and person I don’t know is not the way I personally wish to start doing business with a company and if it’s this hard to start service with a company I don’t wish to look any further into how their customer support is, which is unfortunate since it might be good.

    Reply

  335. Boomer Consumer says

    I am currently enrolled in a Lifeline plan with Assurance Wireless. I am very disappointed with their service and I hate my phone.

    Can I terminate Lifeline service with one carrier and re-enroll with another without penalty?

    I have a couple of old phones I would rather use as my Lifeline phone, so I would not be asking for another free phone. If I give you make/model/IMEI/serial number etc., can you tell me if they are compatible with your service? Do I have to accept (or buy) whatever phone you offer me or would I have any choice in kind of phone?

    Reply

    • Free Government Cell Phones says

      Let’s cover your questions one at a time, Boomer.

      First, yes, you can terminate your Lifeline service with Assurance (or any other service provider) as long as you’ve had your account for at least 60 days. Here’s an article that tells you how to make the simple switch to another service provider:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      In answer to your second question, you may be able to use another phone, but it depends on the make and model and whether it is compatible with your service provider’s network. Since you haven’t chosen that other provider yet, and since we don’t know which make and model you use, we cannot answer your question. However, you strongly recommend that you discuss this question with customer service at the new provider you choose BEFORE you enroll with anyone.

      Reply

    • Free Government Cell Phones says

      Most companies say two-or-so weeks, Tonya. Others say longer. Our reader’s experience says that it often takes three to four weeks and sometimes even longer.

      Reply

  337. dorothy hedgepeth says

    my access.wireless phone has not come back. I need my cell phone. will u mail it? i’m Dorothy hedgepeth. need my phone. it was broke and you all want sent me a acess.wireless

    Reply

    • Free Government Cell Phones says

      Sorry, Dorothy, but this website is completely unrelated to Access Wireless. You’ll need to contact the company’s customers service team directly to solve your problem.

      Reply

    • Free Government Cell Phones says

      Smartphones are available from Access, Tomi. But they are only available as an upgrade for a small fee.

      Reply

  339. Tonya Grubb says

    I am independent provider to help 2 deaf consumers with low income include food stamps and medicaid.. I have heard of this free phone but this is not accessible for deaf community that they send flip phone that they are having trouble with flip phone.. only keyboard on phone like smart phone to add video phone on their phone.. need unlimited texting.. not need min phone for deaf people to use voice.. there is no way for them to make calls thru voice.. THEY ARE COMPLETELY DEAF..

    THIS IS NOT ACCESSIBLE FOR DEAF COMMUNITY.. I AM GOING TO POST THIS ON FACEBOOK AND ASK DEAF COMMUNITIES IF THEY HAVE ALREADY EXPERIENCE WITH THIS OR NOT.. PLEASE CONTACT ME AT 937 303 4842

    Reply

  341. Lynne Letizio says

    Is it possible to get one of the free phone lines as a home phone, instead of a cell phone?
    I’m in a situtation where I’m 81 y/o lost my husband of 42 yrs to cancer. And getting help to pay my medicare. I do have medical problems that would benefit me to have a home contact phone.
    If it is possible, how would I go about it?
    Lynne

    Reply

    • Free Government Cell Phones says

      Here’s the problem, Lynne — home phones are part of the Lifeline program, but they are not free. Instead, you’ll be charged the regular price minus $9.25 per month. Cell phones, on the other hand, are completely free.

      Reply

  342. Richard Schipani says

    What are the brand names of phones to choose from and which ones are smart phones? What smart phone would you recommend for a beginner?

    Reply

    • Free Government Cell Phones says

      You’ll need to contact Access customer service to get the answer to that question, Richard. However, many readers have told us it’s impossible to reach a live person at Access. You’ll need to send them an email on the website’s email form.

      However, there are lots of other Lifeline Assistance companies to choose from. You can find a list of the ones available in your state here:

      https://www.freegovernmentcellphones.net/states

      Reply

  344. monisha says

    Hi I’m trying to see if you can help me get my account pin and account number to my phone’s?

    Reply

  345. John Frawley says

    I am interested in Access Wireless as my vendor after qualifying for this program and I have an important question, but I cannot access anyone to speak with at any of the access phone numbers.

    Does anyone have a phone number for Access at which I can speak with a LIVE representative, or even an online chat customer service rep?

    Or…can anyone tell me if they were able to port (migrate) their current cell number to their new Access Wireless cellphone?

    Thank you. This is very frustrating as I’ve been trying for the past hour.

    Reply

    • Free Government Cell Phones says

      Congratulations, John! You win the prize for being the one millionth complaint about how impossible it is to reach Access Wireless. (Unfortunately, the only prize is an incredible sense of frustration.)

      It seems that there is only one way to reach Access customer service and that is via the email form found on the company’s website.

      But we can answer your question. Yes, it is certainly possible to port your current number over to Access. Just make sure you tell the agent that you want to “port over your old number.”

      But with all that being said, and considering how impossible it is to speak to an Access agent, do you really want to make Access your new “service” provider?

      Reply

  346. Craig says

    Right now I have budget mobile and custom is horrible. They did dome upgrade and I didn’t get my mins for the month. When I did get them then my text stopped working. What towers does access wireless use in the Phoenix AZ are. Do you use Sim cards in your phones. All my contact info is on my Sim card.

    Reply

    • Craig says

      Sorry for the typos it should read:

      Right now I have budget mobile and customer service is horrible. They did some upgrade and I didn’t get my mins for the month. When I did my mins then my text stopped working. What towers does access wireless use in the Phoenix AZ area. Do you use Sim cards in your phones? All my contact info is on my Sim card.

      Reply

      • Free Government Cell Phones says

        Craig, you’re giving us far too much credit. We have absolutely no idea what towers Access uses in Phoenix nor anywhere else. That kind of information is just above our pay grade.

        You need to contact Access directly and speak to customer service or tech support.

        Reply

  347. Krystal says

    I had my government phone locked when I thought I had lost it I found it and can’t unlock it from either phone

    Reply

  348. Marquita S. Epkins says

    I was originally with Qlink wireless and I was robbed while in Chicago Illinois for my mother in law’s funeral. I’m unemployed and don’t have money to buy a phone. I applied to Access Wireless so that my Qlink account will switch over seeing as how I don’t have money for a new phone with Qlink Wireless. When I asked to Access Wireless the first time I used my birth certificate as a form of I.D. My application was denied because I am legally still married and my last name on my EBT card didn’t match my birth certificate. I followed the link and again I uploaded pictures of my birth certificate, EBT card, and medical card along with my marriage certificate. Now, I don’t know what’s going on with my application. I’ve tried doing my application all over again but I was denied (I guess because I already have an application with Access Wireless on file). I was given a number to call but it didn’t help out much. The representatives online didn’t help much either. Now what do I do?

    Reply

    • Free Government Cell Phones says

      That’s a difficult question to answer, Michael, because Access does not make it clear on its website. In fact, if you use the website’s search box to look for the word “cancel” it tells you there are zero results.

      First thing to try: Go to the website and click on “Customer Support” and then on “Contact Us.” That will give you a phone number to call. But many Access customers have told us it’s virtually impossible to get a live customer service agent. Give it a try. Maybe you’ll get lucky.

      Second thing to try: On that same page you’ll find an email form. Fill it out, telling them that you want to cancel your service and see if you get any results.

      If neither of those things work you have a couple other options. (1) Turn your phone off and don’t use it for 60 days. That will, theoretically, automatically cancel your service. (2) If you are anywhere near your anniversary date, do not re-certify your account. That should also cancel your account.

      Good luck.

      Reply

    • Free Government Cell Phones says

      It should be possible, Theresa, if you still have the number you want. In that case you need to tell your new Lifeline service provider that you want to “port over” your old number.

      Reply

  352. Patricia Crooks says

    We live in Bridgeport, Ohio. We currently have safelink and get no service in our town. Do u have service here? We need a company that has phones we can use.

    Reply

    • Free Government Cell Phones says

      Check out this article to find a list of all the low-income plans available in Ohio. You’ll need to check them all out to find out which ones are available in your neighborhood. That may require calls to each of the customer service numbers of checking on each of the websites.

      https://www.freegovernmentcellphones.net/states

      Reply

    • Free Government Cell Phones says

      It’s theoretically possible, J, but don’t be surprised if it turns out to be more difficult than it should be. Contact your service provider’s customer service department, tell them you want to transfer your Lifeline subsidy to a cell phone account, and make sure you tell them that you want to “port over your phone number.” That “should” work.

      Reply

  355. k. cain says

    How do I report someone having a phone at my address added does not live here and is preventing me from getting a phone?

    Reply

  356. Michael Jaramillo says

    My brother, a low income senior citizen, currently has the HUAWEI Asend Ii phone. He was advised that he could get a free upgrade. If he is correct, can you advise what steps are needed. His Quest card number is 5076 8100 1420 **** and his phone number is (720) 940 ****. My number if you need to speak with me is (303)910 ****. Thanks, Michael

    Reply

  357. Fizza says

    Hello my name is Fizza I’m using my free cellphone since 8 or 9 months and my screen cracked by mistake can you tell me how can I fix that without paying anything please.

    Reply

  358. Evelyn j Reed says

    My phone number Is 601 ***_****_I want my access account disconnected, I mno longer need ,your services I sent two message, I can never get any one live agent on the. Phone and y’all that’s screwed up,please delete this phone number

    Reply

    • FreeGovernmentCellPhones.net says

      We can’t deactivate your account since we are not the phone company. However, if you do not use your phone for 60 days your account will be closed.

      Reply

  359. Sitembile Abdulmutakabbir says

    How do I END my i access free phone service , I signed up for 2 months ago? I do NOT NEED IT ! Where do I call, or go , on internet ???

    Reply

    • FreeGovernmentCellPhones.net says

      If you do not use the phone at all for 60 days, your account is automatically canceled.

      Reply

  360. becky says

    In Pinellas County FL
    Access aka i-wireless.
    Try and find place to buy minutes to add to phone. I’ve been trying for a week. Still out of minutes till next month.
    I sit on hold w doctors and etc… No way to get more min and only text for two more days. Debit card doesn’t work online.
    So beware.

    Reply

    • Free Government Cell Phones says

      If you go to the FAQ section of the Access Wireless website, you’ll find an answer to the question about how to buy extra minutes.

      Reply

    • Free Government Cell Phones says

      How long have you had the phone, Kenneth? Most free government cell phone companies are happy to replace any phone that’s been in use for a year or more. Less than that and you may be required to pay for your replacement.

      Reply

  362. Janiqua T says

    I have access wireless I wanted to know what phone company am I allowed to use to put my SIM card in

    Reply

    • Free Government Cell Phones says

      That’s a question only the Access tech support team can answer. You can contact them by using the email form on the Access website.

      Reply

    • Free Government Cell Phones says

      It depends on the phone make and model, Janiqua. You’ll have to verify with Access before you purchase another phone.

      Reply

  363. Tafy says

    hello my name is Tafy my purse was stolen and they use my information to get a phone how do I cancel it

    Reply

    • Free Government Cell Phones says

      Don’t even bother attempting to call the Access phone numbers because countless readers have complained that it is absolutely impossible to get a live representative on the phone. Instead, you need to send them an email on the company’s own email form found under the “Support” link at the top of the page.

      However, there’s another way around your issue. If you’ve had your phone for more than 60 days, could switch service providers. That will get you a new phone and automatically cancel your old service. Switching providers is pretty simple and you can read more about it in this article:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

    • Free Government Cell Phones says

      You left this comment on our Access Wireless page, so we assume it is your service provider. If so, the only way to contact Access is via the online email form on the company’s website. As many of our readers have reported, trying to get a live representative at Access is a hopeless task.

      Reply

    • Free Government Cell Phones says

      Most plans from most companies do not roll over, Tatiana. For specific information about the Access program, click on “customer support” on the Access website. But let us warn you, you must contact them by using the email form on the website, because it is impossible to get a live representative on the phone.

      Reply