<< All Free Cell Phone Providers
Lifeline plans: free smartphone, 500 minutes, unlimited texts, 4.5GB data
ACP plans: Free smartphone, unlimited talk, unlimited texts, unlimited data
NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here
Life Wireless is a major service provider that offers Lifeline+ACP free government cell phone service in 34 states — Arkansas, Arizona, California, Colorado, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virgin Islands, Vermont, Washington, Wisconsin, West Virginia — plus Puerto Rico and the Virgin Islands. It also offers ACP-only Plans in 16 states — Alaska, Alabama, Connecticut, Delaware, Florida, Hawaii, Idaho, Massachusetts’s, Montana, North Carolina, New Hampshire, New Mexico, Oregon, South Dakota, Virginia, Wyoming — plus the District of Columbia.
Plans vary from state to state. For example, here are the plans available in Arkansas (chosen only because it was first in alphabetical order among Lifeline states). Plans in California are always more generous than those available in the rest of the nation because California pays the service providers an additional subsidy above and beyond the federal subsidy. Check the Life Wireless website to find out precisely what it offers in your state.
Lifeline Plan
-
Free smartphone
500 minutes
Unlimited text
4.5GB data
ACP Plan
-
Free smartphone
Unlimited talk
Unlimited text
6.0GB data
ACP ONLY STATES: Alaska, Alabama, Connecticut, District of Columbia, Delaware, Florida, Hawaii, Idaho, Massachusetts’s, Montana, North Carolina, New Hampshire, New Mexico, Oregon, South Dakota, Virginia, Wyoming.
Lifeline + ACP Plan
-
Free smartphone
Unlimited talk
Unlimited text
Unlimited data
LIFELINE + ACP STATES:
Arkansas, Arizona, California, Colorado, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virgin Islands, Vermont, Washington, Wisconsin, West Virginia
How to Qualify
The qualifications to get a phone from Life Wireless are the same as for the other companies in the same states. In general, any of the following qualifies you:
- Low Income Home Energy Assistance Plan (LIHEAP)
- Medicaid
- Supplemental Security Income (SSI)
- Food Stamps
- Section 8 Federal Public Housing Assistance (FPHA)
- Senior Citizen Low-Income Discount Plan (offered by the local gas or power company)
- Temporary Assistance for Needy Families (TANF)
- Income at or below 135% of federal poverty level* (proof required)
* See Federal Poverty Guidelines
The Life Wireless cell phone comes with free voicemail, caller id, call waiting, 3-way calling, call forwarding, and has no roaming charges. There are no charges for domestic long distance calls. International calls are allowed, but chargeable.
There is mention on the company’s website of text messaging ability, but we cannot find mention of the cost. If it is like every other vendor, each text message received or sent is charged a portion of the monthly minutes. (We’ve asked and will update this page.)
We do not know if unused minutes rollover each month. (We’ve asked and will update this page.)
If you already have an existing unlocked GSM phone, you can use it and simply order a Life Wireless SIM card. This free SIM card can be inserted into your handset and activated for immediate use.
Be Sure to Compare Life Wireless with Other Options in Your State
This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.
Contact:
Website: Life Wireless
Phone: 1-888-543-3620
E-mail: info@lifewireless.com
Latest News on Life Wireless:
Steve says
I signed up for Life wireless a few days ago and the phone they sent was slow, so I tried to use my previous phone from Metro which is a much better phone. Anyway long story short I can make phone calls and I can send texts but the data hardly works. It’ll work a few minutes and then the internet connection will shut off. I’ve used the support contact link at life wireless.com, and I also reported the data problems to 611. It’s been several days and still I can’t access data unless I turn on Wi-Fi. So although the company seems to have good customer service and that they respond pretty quickly, I still have to say that the experience has been less than stellar. I’m not going to throw them under the bus so to speak I’m just saying that if you are planning to bring your own phone to life wireless to save money you may or may not be satisfied with the internet access part of the service.
Deanna says
How do I find out if my phone has been shipped or on it’s way
Free Government Cell Phones says
Check your service provider’s website. Most of them offer a status function somewhere on the site.
Christopher Johnson says
When are these are station in Baton Rouge, Lac
Free Government Cell Phones says
Please take our advice, Christopher. We strongly urge our readers not to enroll at street events. They have been the scenes of far too much fraud and abuse. Instead we urge you to enroll by phone or online.
Robert says
I have switched to Life Wireless, and may I just say, I’m quite happy.
First of all, the signup process wasn’t great. Their first form with the zip code didn’t work right and told me there was no availability in my zip code.. but every surrounding zip code worked. I had to get a bit creative with the element inspector in my browser to push it through, but after that, it accepted my address and they sent my SIM card without issue.
Popped the new SIM in my phone and gave them a call to start the porting process, but apparently I screwed up and I needed to call them *before* I put the SIM in. No worries, they sent out a new SIM and told me to give them a call as soon as I received it.
Support was quick and responsive, and the porting department, both times I called, was native English speakers, the one lady was in Arizona! That’s very notable, stateside support! Very unusual for a lifeline provider. Very friendly and efficient, my port was literally done right on the phone.. have a dual SIM phone and literally watched my SafeLink service switch over while on the phone with Life Wireless, they were absolutely on it.
A feature I’ve not seen with another provider that I really like is a “flash sms” at the end of a phone call notifying you of your minutes. So I make a call, as soon as I hang up, a message appears on my screen telling me “you have 497 minutes left”. That’s an extremely convenient and thoughtful feature, and I greatly appreciate it.
All in all, I got tired of SafeLink’s heavy handed attempts to move me to Verizon. Verizon really doesn’t work here, and I resent having my outgoing calls interrupted to tell me about the benefits of “upgrading to a Verizon sim”, so the writing was on the wall, clearly I was going to need to switch.
Thankfully I did. I get more minutes with Life, the same data allotment, the same network, but with better features and support..
If you can get past their janky signup page (the lady in Arizona admitted it’s a known issue), then you’ll find a damn decent hidden gem of a lifeline provider. I’m not going to say it’s the white glove treatment.. But for a lifeline provider? It’s the best I’ve had thus far. Definitely don’t hesitate to at least give them a closer look.
Cody says
Which Oklahoma companies offer government iphones
Free Government Cell Phones says
Easy peasy, Cody. Just go to our “States” page and you (or any other reader) can find out which companies and plans are offered in any state:
https://www.freegovernmentcellphones.net/states
Kimberly P Brown says
How do I return a Life Wireless phone in Illinois?
Free Government Cell Phones says
No need to return it, Kimberly. It’s yours to keep. If you’re returning it because it’s defective, that’s a different issue, though.
Shelley N Reynolds says
I am a life wireless consumer my phone broke a friend gave me a galaxy a42 5g can I use the sim in that phone
Free Government Cell Phones says
That’s a question for Life’s customer service and/or tech support teams.
Daphne Saville says
I live in Nevada is this service available to me ?
Free Government Cell Phones says
You can find all the companies and plans available in your state at this link:
https://www.freegovernmentcellphones.net/states
Eduardo Bugayong says
I’m a U.S. Navy Retired and senior. You said 13 of the 14 leading lifeline free government cell phone companies offer absolutely nothing for veterans, so which (other) company offer free government cell phones to a veterans? Please, i want to know. Thank You.
Free Government Cell Phones says
Great question, Eduardo. You are quoting from a 2016 article, so we just reached out to Life Wireless for an update. The company’s “Connecting Our Heroes” program is no longer listed on its website.
Looking Again says
Can you take Life Wireless off the “States” list for Missouri (and everywhere it is no longer available)?
Free Government Cell Phones says
Life Wireless’ website still lists Missouri as a state in which it offers Lifeline plans.
Linda Hernandez says
I am on Food Stamps..live in Texas. How would I apply for your services..? Do u offer a free phone as well? I am needing unlimited talk, and text..as well as data..
thank you for your time
Free Government Cell Phones says
We are not Life Wireless, Linda. This is an independent informational website. You can find the company’s contact info in the article above.
James J Farrell IV says
WARNING !!!!
You only receive 25 Picture Messages each month, want more? have to spend $9.95 for 100 more Picture messages..
Never mentioned during pre enrollment
Deceptive Business practices.
Nathan says
The current plan in Colorado is 500 minutes of talk, unlimited texts, plus 4.5GB of data free each month.
Henry says
The Lifeline plans for several states show a one time fee of $40 and a monthly cost “copay required”. Does anyone know what the copay consists of? I could not find any mention of it on any other information on their website.
Free Government Cell Phones says
Can you give us a link to a service provider’s website that calls for this “co-pay?”
Henry says
I got a clarification regarding the $40 one time charge. it covers the purchase of 4 inch screen phone. If you pay $55, you can get a 5 inch screen phone.
Regarding the copay information, I had to select the state link on their main webpage. When I clicked California, it indicated no one time payment and no monthly copay amount. For many of the other states, it says that a monthly copay is added.
Free Government Cell Phones says
Thanks, Henry. We suspected that the offer would have to include an upgraded phone or vastly more time and data or some combination.
Henry says
Here is the link for Maryland.
https://www.lifewireless.com/plans/maryland-lifeline-free-phone-service
Under monthly cost, it states “copay required”. It is also seen for several other states.
I also received a response from Life Wireless that said they are not accepting applications for new service. You will have to a Life Wireless tent location in California or Puerto Rico to be able to apply., I guess I can scratch them off the list of available providers.
Free Government Cell Phones says
These are tough times in the free government cell phone business.
Eva Hulsey says
I’m trying to get reviews for all the listed free cell, but google search doesn’t provide that, seemed like the reviews are on this site.
Is there reviews that you can email me?
I’m currently using life wireless but calls been dropped for about a month, especially last weekend total of 8 calls has been dropped. And life request every free cell applicant to get a sim card. I’m in the process of looking into other free cell company like safelink and safenet, they seemed to be round for several years.
Free Government Cell Phones says
Safelink was the first free government cell phone company, but all the companies have now been around approximately the same number of years. We don’t provide reviews because service can vary so much from one company to another, but you can always read our readers comments to see what other customers think of each company. Here’s where you can find all the companies in your state and all their plans:
https://www.freegovernmentcellphones.net/states
jesus velez says
Buenas tardes,para informarle en este mes solo recargaron 500 minutos cuando siempre eran 1,000,seguiran bajando los minutos,gracias por cualquier ayuda,buen dia.
Free Government Cell Phones says
Lo siento pero no hablamos español. Espero que esto tenga sentido porque usamos Google Translate.
Pamala List says
I have a cell phone but I can not afford it. If I get approved can I keep my number
Free Government Cell Phones says
Yes, you can. However, you must tell your chosen company’s customer service rep that “I want to port over my current phone number.” Tell them repeatedly during the call and confirm that it has been done before you end the call.
evelyn [kidd] lawson says
i have life wireless phone through you all I haven’t got my minutes in the last 2 months and I don’t no why I would like for someone to please let me no why I have not got them
evelyn [kidd] lawson says
My name is EVELYN[KIDD] LAWSON I HAVENT GOT MY MINUTES ON Y PHONE IN THE LAST 2 MONTHS I WAS CHECKING TO SEE WHY THEY STOP GIVING ME TO,I HAVE HAD MY FOR YEAR WITH LIFE WIRELESS AND THE SAME NUMBER PLEASE LET ME NO SOMETHING
Free Government Cell Phones says
Please see our response to your other comment, Evelyn.
Free Government Cell Phones says
You don’t have anything through us. We are not your service provider. This is an independent informational website.
Geary says
How I get call phone free
Free Government Cell Phones says
Click around this website and you’ll learn everything you need to know, Geary.
Timothy Moses says
My name is Timothy Moses I am the resident Resident Advisor for a transitional program for men and women coming out of the prison system or off the streets from being homeless. All of our transitional residents would qualify for the lifeline program. The issue is due to parole requirements they can not have a smartphone do y’all offer flip phones. These individuals usually have little or no money. You can contact me at **********@ithakaland.org thank you for your assistance
Free Government Cell Phones says
“We” don’t offer phones, Timothy. This is an independent informational website. You’ll need to contact individual service providers to find out what they offer, but we doubt that any of them still offer the older flip phone models because they are required by law to provide smart phones. Here’s where you can find all the the service providers in your state and their contact info:
https://www.freegovernmentcellphones.net/states
Tammy Frazier says
Trying to check status of my life wireless. Phone
Free Government Cell Phones says
Check with your service provider’s customer service team, Tammy. You may also be able to visit its website to see if they have a “Check Your Status” function.
Kevin Echeverria says
Hello this is kevin eceheverria i wanted to see when is my phone hoingbto be deliver i have not got any info about my phone my e mail and i was consir about what was hoing on if u can ease contact me plis i will really appreciate u xan send me a emal at ********@gmail.com or call or text at 623 308 **** thanks
Free Government Cell Phones says
We’re not your service provider, Kevin. You need to check with that company to find out the status of your application and your phone.
Becky says
I have tried numerous times to apply for service with Life Wireless. I live in the state of Washington. The website keeps saying “We are currently not accepting online orders for your residential area. If you have any questions, please contact customer service at 1-888-543-3620.” I have emailed them and spent hours on hold waiting for them to pick up and I have not had any responses to my emails nor I have I been able to get through to them via phone. Can you find out for me if they are even still offering service in the sate of Washington and how I can apply for service?
Free Government Cell Phones says
Why are you going through all this trouble when you have so many other choices, Becky. Check out all the other free government cell phone plans available in your state at this link:
https://www.freegovernmentcellphones.net/states
Becky says
Because Life Wireless has a plan that fits me the best. Entouch wireless requires me to buy a phone on my own. The phone I currently have is not compatible with Entouch. I cannot afford even $50 for a phone. Safelink is EXTREMELY short on minutes. Their only plan in our state offers too much data for my needs and very few minutes. I need more minutes. Access Wireless has even fewer minutes that Safelink. Assurance wireless coverage is very poor in my area. Assurance is based on the sprint network and Sprint around here is UNRELIABLE. I travel to Oregon now and then to see my father and step mother and need a service that will actually work as I travel through northeastern Oregon and Assurance wireless definitely has NO coverage so I would no phone service while traveling there. Q:Link is based on Sprint’s network, and is therefore unreliable for our needs. Terracom does not have a plan that completely meets our needs either and has NO coverage in Oregon. I need coverage in Oregon so that when I am traveling there I can get in touch with my parents as I get closer to their place. . Inland Cellular’s plans are not affordable in my situation and neither is US Cellular, AT and T mobility or T Mobile. Life Wireless is the only one that fits my needs.
I am wondering at this point if I am going to have to keep paying for service out of my own pocket.
Free Government Cell Phones says
That’s impossible for us to say, Becky, but it seems that you have eliminated all the other possibilities.
jack says
That doesnt answer her question or help. I’m in a similar situation in ND and I get the same message from Life wireless.
Free Government Cell Phones says
If we cannot answer her question, we cannot answer her question. Would you prefer that we make up an incorrect answer just so we can look smarter?
Christopher Nolan says
Reading all of the questions and comments on here.. It’s like watching someone ask someone who doesn’t work at a store for help and then getting angry when they are told they don’t work there. “BUT! YOU LOOK LIKE YOU DO!”
Free Government Cell Phones says
Great analogy, Christopher.
jack says
No, I don’t prefer that you make up an answer. I prefer that you obtain THE KNOWLEDGE, then answer her question correctly. Or don’t run a website like this if you don’t have all the answers.
Free Government Cell Phones says
We certainly beg you pardon, your Lordship. We had no idea that we were obligated to do research to answer every question that comes along. Since we’re such morons, perhaps you should start a competitive website where you can answer all the questions that come along. We clearly didn’t understand the rules The King of the Internet had set up when we started this website.
Let’s just make sure we understand the rules we must follow as you have so clearly delineated them: (1) People ask us questions to which we do not know the answer. (2) We must spend hours researching the answers to those questions so that someone who just stumbled across this website doesn’t need to waste their time doing that research. Is that correct?
You’re not just a moron, Jack, you’re a moron with a really bad attitude.
jack says
@Chris Nolan Then they shouldn’t be running a website like this. If they are acting like an authority on the subject, then BE an authority on the subject. Or else run a website about baseball, photography, or whatever else they ARE an authority on.
Free Government Cell Phones says
We’re authorities on assholes, Jack. That why we recognized you immediately.
Free Government Cell Phones says
The genius who left this comment has left about a dozen additional comments today under a variety of different names. He’s such a genius that he doesn’t understand that we can look up the location from which the comments were sent. They’re all from the same very small town in North Dakota. We rarely censor a comment, but this moron has pissed us off.
jimmy greene says
” We clearly didn’t understand the rules The King of the Internet had set up when we started this website.
Let’s just make sure we understand the rules we must follow as you have so clearly delineated them: (1) People ask us questions to which we do not know the answer. (2) We must spend hours researching the answers to those questions so that someone who just stumbled across this website doesn’t need to waste their time doing that research. Is that correct?”
Yes that is correct. Now you understand the rules. Yes you must spend Hours researching so we don’t have to. Yes that is correct, again. Now you understand my lordship’s rules. I am the boss
Free Government Cell Phones says
You’re still as asshole, Jimmy. This will be the last of your obnoxious comments we ever run.
Henry says
A Life Wireless representative told me that they are not accepting new applications except at one of those tent locations in California and Puerto Rico.
I can understand that a company may have reached their allotment of customers on the Lifeline program and stop accepting new customers. But, why do you not update the website to indicate that status and prevent people from wasting their time applying the first place? Some of these provider companies do not update the information on their website due to fluctuating inventory or changes to their service. I guess this is another example of a “dead URL link”.
Free Government Cell Phones says
There is not “allotment” of customers, so it will be interesting to see where this goes.
Rae Bradley says
I have my service through QLink and I am not satisfied with service. I have a BYOP with them my phone is broken and need a replacement phone. Can I get a free phone and service through another provider
Free Government Cell Phones says
Yes, you can. If you’d have your current account for 60 days or more, you can switch service providers any time you want. Here’s where you can find an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jolene Sailer says
enTouch Wireless has a D- rating with the BBB and has been incompetent with their service and cut me off completely. I have complied with everything they need and they said I won’t have a phone until 12/01/19! I tried to recertify online with them and the reply is I already have a phone!!! Please help!! This company is robbing our Government BLIND!!
connie sechrist says
How can I change my number
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be connected to your service provider’s customer service team.
Jolene Sailer says
enTouch Wireless won’t even let me dial 611 nor 911 on my phone! All I get is a fast busy signal!!!
Free Government Cell Phones says
Very odd. Have you attempted to reach them via their website?
james e. says
Concerning your ability to access 911, I believe its the law. It’s mandated that every state assign one of its agencies to oversee the National Lifeline Phone Program in that state. Find out which agency oversees the program in your state and notify them of the fact that you’ve been barred access to 911.
LaDonna Reed says
How do I find out who my carriers are when my phones been stolen
Free Government Cell Phones says
Check the USAC.org website. They can help you find out who your service provider is.
karen boots says
My SIM card was taken from my phone so I need a new one. Also, I need an internet connection. I have a Vortex Beat 2.0. My phone# is (530)715-****; I need phone service/minutes too. Thanks, Karen Boots
Free Government Cell Phones says
We’re not Life Wireless, Karen, so you need to contact that ccompany’s customer service team using the info provided above in the article.
Wilma miller says
I’m n need of a phone.
Free Government Cell Phones says
Then you’ve come to the right website, Wilma. Just click around and you’ll learn everything you need to know before you enroll.
Rayka Mohebbi says
Are Foster Kids living in group homes qualified to receive these free cell phones and cell phone plans? They are all on some kind of government provided Health care plan. It is called AHCCCS in Arizoan. Is there an age limit where this benefit starts? Do you have to be 18 or older or can you be 14 and in a group home and get this benefit?
Thanks!
Free Government Cell Phones says
Sorry, Rayka, but all Lifeline customers must be 18 or older.
Ycee says
My phone from truconnect no longer work it juat stopped turnimg on.I tried calling them to have them ship me a new one they processed it and said they were I never got it. How do i go about getting a new phone
Free Government Cell Phones says
Consider switching free government cell phone companies, Ycee. You can find an article that tells you exactly how to make the switch here:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Wilma miller says
Yes
Michelle says
Hello, is it true that you can only have one phone per household? If so how do I disable this one before the other one gets shut off.
Free Government Cell Phones says
Yes, only one per household (under most circumstances). You never should have been approved for the second one, but if we were you we would IMMEDIATELY call customer service to cancel service at the first Lifeline company.
Lisa shirk says
My email and google account were compromised n I don’t know the password so for either one n I can’t close the account s I don’t know what to do!! Please help I have tried everything!! Also I just got a government phone and the phone is Terrible how do I find another company to go to w a better phone
Free Government Cell Phones says
You can switch service providers every 60 days if you want, but not before then. Here’s where you can find a complete list of free government cell phone companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Michelle says
Hi i have a galaxy note 2 that my sis gave me she said its unlocked but she didnt remember the carier how can i find out if the phone is compatible.
Free Government Cell Phones says
Contact the company’s customer service or tech support team.
Norman Hinderliter says
I need to find a cell phone provider whose mainframe computers will accept my documentation. SafeLink WONT accept my documents. I need to find another provider. Where do I look. In Illinois?
Free Government Cell Phones says
Here’s where you can find ALL the free government cell phone companies offering plans in your state:
https://www.freegovernmentcellphones.net/states
Rhianna M Baliunas says
How do I get free phone and sevice
Free Government Cell Phones says
We suggest that you visit a great website called FreeGovernmentCellPhones.net because it has all the information you need, Rihianna.
TL Shipp says
What is a mailing address for Life Wireless?
Free Government Cell Phones says
The company is headquartered in Covington, Georgia. You can probably get its exact address by calling customer service.
Jules Manson says
Recently my phone went dead. Problem is I don’t recall which provider to call to get a new phone. My provider is supposed to be Life Wireless but when I call them they don’t have my account. Are there two Life Wireless companies or companies with similar names?
Free Government Cell Phones says
Check the USAC.org website, Jules. One of the services they provide is helping customers figure out which service provider they are with.
jennifer mayers says
I’m trying to follow up on the status of my application’
Free Government Cell Phones says
This is an independent informational website, Jennifer, NOT Life Wireless. You need to contact Life customer service to get your question answered.
Alba says
Where can I call to get a PUK code for my sim
Free Government Cell Phones says
Here’s an article with more info, Alba:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
JD says
Phone they provide so that “data” can be used is of extremely poor quality, has severely limited memory, and has a bug that often causes the touchscreen to stop working after pin has been accepted after a recent charging! This problem requires removing the battery to correct. Often missed call notifications, voicemails, and text messages do not arrive for days after they should have. This service is costing someone–likely taxpayers–money, so the quality should be better. The customer service, however, in regard to other issues, has been very good.
Claudia says
I HAD A FREE PHONE FROME LIFEWIRELESS N IT RAN OUT OF SERVICE!! DO I NEED TO CANCEL MY SIGNING IN WITH UGUYS N GET ANOTHER FROM ANOTHER COMPANY!!? OR DO I NEED TO REAPPLAY TO LIFELINE!!? I REALLY NEED A PHONE N I NEED TO KNOW WHAT I CAN DO!!? PLEASE HELP ME HAVE A PHONE AGAIN!!
Free Government Cell Phones says
We’re NOT Life Wireless, so we cannot answer your questions. Why did it “run out?” Did you fail to do the annual recertification? You should be free to apply with Life or any other company offering service in your state, but it all depends on why your service was terminated.
rosa little says
the company need a live customer serve person. machine cant answer or resolve problem. 611 couldnt help at all.it wasnt program to handle some issue. when a client call for them to cancel phone number asap.that client is not getting help. i call back to back to help this person get phone service stop.it was lost saturday.they call their number man answer the phone. they call again the person want to charge them $30 to get it back. its a shame cant talk to alive person.
Tina M Daley says
I am trying to add my cellphone to my providers website on my profile. It asks for my phone number and the company Life is not listed is there another name for Life Wireless? Is it on Sprint or T mobile network? What can I put for wireless company?
Free Government Cell Phones says
Call 6-1-1 to be connected to customer service. They can tell you what name to use.
HELLAINA REED says
I NO LONGER HAVE A FREE PHONE NEED ONE ASAP
Free Government Cell Phones says
Then you need to enroll ASAP, Hellaina.
Erin says
So after my fiasco with Standup (which you can read about on their provider page on this website) I applied for Life Wireless on Sept 6th. Uploaded the usual proofs and when I didn’t get a confirmation thought the phone would just be in the mail like another reviewer’s experience.
I just though to check the status of my app today since over a week has gone by. I twas very easy to do on the website I will say (forgot Application number but was able to use name and last 4 digits of my SSN). However apparently they rejected me without informing me, claiming my proofs of “subsidy” were rejected. I have State Health Care (not via the insurance Marketplace) and send them a copy of my State health card, PDF of my most recent renewal from DHS, and a colored photo of my State ID. All the things every other Lifeline company wants and has accepted.
So I emailed them on their website about it and am waiting for a reply. I should have just used my food assistance benefits to qualify I guess, but maybe they would have rejected my SNAP card too….
Just very annoying they did not even tell me I was rejected. I could have looked into it right away and probably had a phone by now either from them or another company. I don’t mean to sound ungrateful for the service but this company is being unprofessional which doesn’t give me high hopes for how their service will be.
But I wanted to share this so that if anyone has not heard back on their app from Life Wireless you may need to go to their website and check the status yourself. Good luck everyone!
Louise Jackson says
I have not had a cell phone for a very long time because I can’t afford it. I am 64 and live alone, so I am concerned that I will have a situation where I need help but cannot get it.
Free Government Cell Phones says
Sounds like you definitely need to apply for a free government cell phone, Louise. If you qualify, you are exactly the kind of person this program is designed for.
Brenda McEady says
I was a Life Wireless customer, residing in the Waycross, GA area. I have been trying to reach them, for over a month now, to find out why my service was interrupted, w/o warning/notification. Today, I was told that they no longer provide service in my area. Now, I am stuck w/an inoperative cell, I cannot retrieve my pictures or my contacts. How do I get my free service restored on my same cell phone and with whom do I contact?
Free Government Cell Phones says
Contact any other Lifeline company offering free government cell phones in your area, Brenda. You can find them all here:
https://www.cheapinternet.com/low-income-internet
We’re not sure if you’ll be able to get your photos or contacts back, but whoever you enroll with should be able to tell you.
Jeffrey Seahorn says
nay have had in for got ?
Free Government Cell Phones says
Well, it’s certainly hard to argue with that, Jeffrey (but only because your comment appears to have been formulated by choosing random, unrelated words out of a hat).
John gary says
My mom ordered a phone through SafeLink wireless to my address. If I order a phone through life wireless will I still get it.
Free Government Cell Phones says
Nope. Only one free government cell phone account is permitted at a single address.
Craig says
Just wondering if I can keep my number? Have currently AT&T prepaid phone, and in Kansas, guess there is no Unlimited talk and text plans.
Free Government Cell Phones says
You should be able to keep your current phone number, Craig. When you enroll in the Lifeline free government cell phone program, tell the customer service rep that “I want to port over my current phone number.”
Mary Carrillo says
I have been with life for 5months,and I dropped my phone it broke they me I had to pay 30.00,dollars which I don’t have my question is can I go and apply to another company for a free phone ?
Free Government Cell Phones says
Yes, Mary, you are free to switch service providers at any time. The new service provider must give you a smart phone. Here’s an article with all the details:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jessie palmer says
My phone was stolen how can I get it disconnected online
Free Government Cell Phones says
Contact customer service.
Arlene Buffordi says
I lost my cell phone my number is 1 323 742 ****
Free Government Cell Phones says
We’ve looked around and we can’t find it, Arlene.
LaurieLu says
How Do I find out which provider each service uses; how the reception is at my location (home). I’m told by a neighbor that Verizon is the only clear network in my area. I have TracPhone and can rarely get a connection at my home.
Free Government Cell Phones says
Here’s an article that tells you which national networks are used by each of the free government cell phone companies. This, of course, will not tell you what any company’s signal strength is like at your particular address, but it will give you a good start. Try asking your neighbors which companies have good signal strength in your area, then enroll with a company that uses that national network.
Josh says
Is there still a link to the said article?
Free Government Cell Phones says
Which article, Josh?
Brenda Vargas says
How i get a replacement Phone
Free Government Cell Phones says
Read this article, Brenda:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Sandra Renee says
Life wireless has hideous customer service. They also don’t seem to give free replacement phones. I know 2ppl they wanted $35 and they had their first phone over 6mnths. Then there’s the carrier lock on their phones BS!!
Free Government Cell Phones says
You can switch providers at any time, Sandra. And because you switch to a new service provider, you qualify as a new customer and will get a new phone. Presto! Problem solved. Here’s an article that tells you exactly how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
DOUGLAS WAGNER says
I LIVE IN A HALFWAY HOUSE WHERE MULTIPLE PEOPLE LIVE. AND IM BEING DENIED WHY?
Free Government Cell Phones says
You need to fill out special paperwork if you live in a group home. We assume you are being denied because your address shows up on the National Lifeline Database because one or more of the other residents participate in the program. Call in and speak to customer service and explain that you live in a group home. Once you fill out that extra paperwork, you should be able to enroll with no problems.
Santos Mariano Rodriquez says
How do i get a job with you guys
Free Government Cell Phones says
We’re not Life Wireless, Santos. Contact customer service and ask them for Life’s Human Resources department.
sha says
wish they still worked on ATT service, wouldve been perfect for me. but im being told all new cuistomers are strictly on tmobile
sha says
i was told they supported att, the next day i called for a different question and now im told they only support tmobile. they need to all be on the same page before sign up and expect service
todd wiseman says
It’s truLy SUPER service, they were passing them out at the PiGGLe WiGGLe grocery and I have had a bunch of nasty bad companies like tracfone (the worst) and others, but LIFE wireless is VERY good with 700 FREE minutes a month and the phone they gave out was a high tech droid op system phone, best part is they have REAL HUMANS when u call with questions and not cloned robots. I would tell others to switch to them if your state is covered
Todd
Ohio Univ
Hayna long says
Where is the registration link?
Free Government Cell Phones says
We cannot provide registration materials because we are an independent informational website, Haynes, and NOT affiliated with any of the free government cell phone companies.
Chris says
Thank you for your advice. I called Life Wireless, they told me that even though I’ve been sent a Sim Card Package, they didn’t have my account activated because it was already activated with True Wireless and that my account is kind of freeze ported with them for 12 months, I believe.
I would like to add 2 few more things that could help:
– Life Wireless supports T-Mobile network, at least here in Maryland. That’s what they told me and it’s right since the Sim card number sent to me was 890 1260xxxxxxx. I even tried it on an unlocked phone to make sure, It’s was T-Mobile. I just could not call or anything.
– True Wireless accepts BOYD. I don’t know why they don’t mention it on their Website. You need a Verizon phone, not a Sprint phone even though it’s also CDMA. I guess its based on your location, I’m located in Maryland. So, just get a Verizon phone, call a representative, give her/him your Verizon phone’s MEID/ ESN and you’re good to go with your own phone.
Chris says
Sorry, I did a mistake in my previous message
Hello,
I applied at LifeWireless a week ago, called to check on it the next day. The lady on the phone told me I wasn’t eligible for an absurd reason. I successfully applied at Truewireless then and got a phone from them this Tuesday.
I got a sim card package from Lifewireless too this morning, so I’m very surprised. Why? They told me I wasn’t eligible. The one I really wanted was Life since hey offer BYOD. Can I call Truewireless and suspend my line with them? Is it possible?
Thank you
Chris says
Hello,
I applied at Lifeline a week ago, called to check on it the next day. The lady on the phone told me I wasn’t eligible for an absurd reason. I successfully applied at Truewireless then and got a phone from them this Tuesday.
I got a sim card package from true wireless too this morning, so I’m very surprised. Why? They told me I wasn’t eligible. The one I really wanted was Life since hey offer BYOD. Can I call True wireless and suspend my line with them? Is it possible?
Free Government Cell Phones says
You definitely need to cancel one of the accounts ASAP, Chris. Having two free government cell phone accounts in illegal. Cancel one or run the risk that they both get cancelled when you show up with two accounts in the National Lifeline Database.
jasmine says
I need to get my puk code so i could access my phone and make calls but ic ant do any of that cause i dont have my puk code and it kicked me out of my phone
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Kristy says
I would like to sign up for a phone
Free Government Cell Phones says
We provide the contact info you need in the article above, Kristy.
arturo says
i have a lifelink and it dosent delete my mesajes why
Free Government Cell Phones says
We’re not Life Wireless, Arturo, so we have no idea how to answer your quesiton. Call your customer service team at 6-1-1 on your free government cell phone.
Mariluz says
Porque me sale que los datos móviles están bloqueados?
Free Government Cell Phones says
No habla espanol, Mariluz.
katelyn says
can you get one at 17? if so how?
Free Government Cell Phones says
Sorry, Katelyn, but you must be 18 to qualify.
Randall Salazar says
Anybody know where I can find my sim pin?
TOMMY says
I can not remember my screen lock password. What do I do please
Free Government Cell Phones says
Contact your service provider’s customer service team.
Marta martinez says
Why my phone had not activated internet data?
Free Government Cell Phones says
Impossible for us to say, Marta, because we are an independent informational website, not a free government cell phone company. Call 6-1-1 on your free government cell phone and you will be connected to customer service.
Marcus says
So my buddy Marcus ordered this dude l lifeline phone. I’m trying to help him set it up and it wasn’t even shipped with a sim card…
Free Government Cell Phones says
This is an independent informational website, Marcus, NOT Life Wireless. You need to contact that company’s customer service team using the contact info provided on this page.
anatoly korobkov says
I was refused to be your client because I had an account with another company( Q Link wireless free phone ).
But I refused the services of Q Link company a few months ago to move to another company.
How can I your client in these circumstances? Thanks.
Free Government Cell Phones says
Well, first of all, Anatoly, we are NOT Life Wireless. This is an independent informational website that’s not affiliated with any of the Lifeline free government cell phone companies. Here’s an article you should read because it will tell you everything you need to know about switching companies:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
TheDifferentSteve says
Just wondering if any people with “Life Wireless” and without the unlimited minutes (in the States where unlimited is not offered), got a text lately stating “Your plan has been upgraded to include 750 minutes a month”.
I did this morning and I’m in the Midwest, and that’s up from the 500 I was getting.
Anybody know why or herd anything as to cause this change?
SAME OLD – same old – – –
It still amazes me that people get on here thinking their talking to Life Wireless, or any other Lifeline service company.
NEWS Flash – Your not, THIS IS ONLY A SITE MAINTAINED to bring you knowledge and events of the industry and companies that participle in the FREE GOV. Cell Phone – Lifeline Program….
What your doing, is nothing more than asking a stranger to help in your personal details of affairs that – first they have no clue of anything about you and your phone account or even which Lifeline company your with.
Second, it’s a small staff that maintains this site, so any answers you would get be thankful of – and show it : )
The staff here are for general help to understanding something – not a go to for help in figuring your problems out. Not psychic not powerful.
Have you forgot 611 from your phones handset is for that kind of help.
If that phone of yours is broke or lost – still do look on the proper page of your Lifeline company for contact details – it’s here should you check, and is posted by the FGCP staff many times in their answers.
TheDifferentSteve
Free Government Cell Phones says
From your lips to God’s ear, DifferentSteve.
Stacy says
Can a person upgrade their phone? Do you carry that option?
Free Government Cell Phones says
Check Life’s website to see the upgrade options it offers.
Free Government Cell Phones says
You need to fill out an application and submit it to the company of your choice, Timothy.
Steve says
I live in Watsonville. Where are the Obama free phone tents. Please reply. Thank you very much.
Free Government Cell Phones says
Look at the comments and answers below to see why we urge you not to enroll at a street event, Steve.
Noelle says
Can I ask for smartphone my current one is old and outdated?
Free Government Cell Phones says
You can ask, Noelle, but they will probably want you to pay an upgrade fee. The way around that is to switch to a different service provider because all new customers must be given free smartphones. Here’s an article that tells you how easy it is to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And if you think you might want to switch, here’s where you can find all the Lifeline companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Nicole Caudill says
I am a long time customer of lifeline wireless and my phone will not charge and it will not turn on so please discontinue my contract with you for I don’t think that it is right for us to have to pay for the first replacement phone any questions you can reach me at ********@yahoo.com or 740 319 ****. Thanks Nicole Caudill
Free Government Cell Phones says
You can always switch service providers, Nicole. That would make you a new customer and all new customers are supposed to receive free smartphones. Here’s an article that tells you how easy it is to switch providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s an article that tells you all the Lifeline companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
Tiffiney Johnson says
How many more days do I have to go before the 60 days are up
Free Government Cell Phones says
There is no way for us to know when you enrolled, Tiffiney. Call 6-1-1 on your free government cell phone and you will be connected to customer service. They should be able to answer your questions.
Douglas W Lopes says
Okay I was able to get my AT&T phone to work with life Wireless properly
And it is worth better than all three of the life wireless phones I had put together but I do have a slight issue all of a sudden I am no longer getting the pop up after phone calls telling me my remaining call time it just stopped working how do I fix that
Free Government Cell Phones says
Not a clue, Douglas. You’ll need to contact Life’s customer service or tech support teams to get an authoritative answer.
Ty says
My original phone was replaced. Now the phone I have as a replacement is defective. Do I have to pay for another replacement? What is the return policy? I have life wireless.
Free Government Cell Phones says
Speak to your service provider’s customer service team, Ty.
Myra Mellish says
Is there a phone case available for the smart phone
Free Government Cell Phones says
No, but you can purchase them almost anywhere. Best Buy, Amazon, eBay, etc.
Douglas Lopes says
I have had to replace my “low grade” life wireless phone TWICE because it gets stuck in boot loop – and it happened a 3rd time, after having it only 3 days! My question is, can I use my old ZTE with Life Wireless or do I have to have it unlocked?
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, Douglas. Contact Life’s customer service or tech support team to find out if your specific make and model of phone is compatible with its cell network.
Teressa says
How do I reavacte a phone number.
Free Government Cell Phones says
Are you referring to a free government cell phone that has been cancelled?
Jennifer says
When I signed up they said unlimited talk and text. What a lie. After EVERY call there is an incredibly annoying popup message stating how many minutes are left. For “unlimited” talk. Then every few days I had to tell them to reinstate text. It just would randomly stop working. But no indication that it had stopped. Other than people not replying to sent texts. After 3 months of this I tried to switch carriers…but nope. LifeLine insisted it had been less than 2 and put a 60 day hold on my account. Being since I asked this carrier to remove me – just like lifeline admin SAID to do – I now have no service/phone at all.
Steve says
Yes I warned Lifeline users of this – it’s called a port freeze, so if you had voice only it’s shorter, but if you had the voice and broadband it’s for 12 months from when you started. Then goes month to month bases after that original 12 months.
I really haven’t keep up here or anything Lifeline related. But it’s covered by Steve in Dec. 2016 and later months to some degree.
You said unlimited so you must be in a state that works that way in Lifeline, some are not as fortunate.
Telling who your with and in what state you get Lifeline helps in answers.
If your with Life Wireless that annoying popup message stating how many minutes are left, is standard I’m guessing as I see it too,
in the Midwest where we get set minutes to use – not unlimited.
Steve
Steve says
By the way look back and see where I’ve spoken of a Lifeline benefits transfer to another Lifeline providers.
That’s the way to work going to another one – not to de-enroll or quit the benefits or you be as it’s now without.
Steve
Ty says
I have Life wireless about a week ago my phone stopped turning on. I’ve had it for 2 years.
Free Government Cell Phones says
Since you’ve been a customer for that long, your company may offer you a free replacement phone, but there are no guarantees. If they won’t, you have two options: (1) Pay a reasonably small free for a smartphone upgrade, or (2) Switch to a different Lifeline free government cell phone company. As a new customer, you will automatically qualify for a free smartphone.
Steve says
Look for a AT&T phone, the sim will work in it most likely if same size SIMworks, and AT&T phones works on Life Wireless. If you contact Life Wireless by another phone and tell them what they need to know about the newer phones info., about you and your account info. as well. Life Wireless was giving SIM cards away to Bring Your Own Phone customers by the way – policy may have changed but I’d remind them you’ve been with them two years running.
Come by a much better phone cheaply or free by asking family, friends, and co-workers. Someone most likely has a few setting around. Then look to Amazon for AT&T phones or some business that sells used ones with a good return policy, if it’s blacklisted or broken in some ways to functions.
You may get by at first by placing your sim in another phone – but it won’t work for long – if at all.
Steve
Steve says
Correction – – a BYOP AT&T phone has to be unlocked I believe – check with Life Wireless to be sure in anything I’ve stated here.
Angela Garibay says
I’ve tried to activate my sim card but it is not letting me…Can I get some help please..
Free Government Cell Phones says
Contact your service provider’s tech support team, Angela.
Bryan says
I moved from California to Wisconsin. California wants me to fill out the re certify to keep my service. I am now living in the state of Wisconsin. I still qualify for the free phone, because I am still receiving SSI. Do I get a new phone from Wisconsin or do I keep the phone, but get a new phone number?
Free Government Cell Phones says
If your service provider (is it Life Wireless?) offers service in Wisconsin, you should attempt to speak to its customer service team to re-enroll in that state. You really can’t re-certify in California because you no longer have a California address and that would cause your re-certification to be rejected.
Steve says
Your to tell your Lifeline provider when you move and it’s a time limited thingy, your enrollment application had this info. that you agreed to along with more question and statements you acknowledged in so do as well.
And most likely can be seen in the homepage somewhere or login and look around. I’m thinking it’s 30 days to notify them. I’m thinking it viewable on the agency that oversees Lifeline – I’ve forgotten now – something like USAC – http://www.lifelinesupport.org
Steve
Loftus says
Life Wireless – are they currently operating in California? Their online enrollment form won’t accept California zip codes, stating: We are currently not accepting online orders for your state.
Free Government Cell Phones says
We’ll check into it, Loftus.
j says
any luck finding out if they are no longer accepting california zip codes
Free Government Cell Phones says
Not yet. We’ll keep trying.
Free Government Cell Phones says
Success! We finally got the following response from Life Wireless:
We do still offer service in California. To search for a tent location please
contact customer service for a agent to search your area for a location. For further questions or concerns please contact our customer service department by dialing 1-888-543-3620. Our operating hours are to 9 am to 8 pm EST Monday-Saturday.
Earli says
I recently obtain mine from outside a street vendor
Free Government Cell Phones says
Do not follow Earli’s example. We strongly urge our readers not to enroll at a street tent or booth.
Al Shrigley says
I am a totally and permanently service connected injury disabled veteran. WHY can’t I get free cell phone service ??
Free Government Cell Phones says
Are you sure you can’t, Al? Sounds like you may qualify based on income. Check out all the ways to qualify at this link:
https://www.freegovernmentcellphones.net/basics/qualify
And then check out all the companies offering free government cell phones in your state at this link:
https://www.freegovernmentcellphones.net/states
Shellioness says
If a phone comes with unlimited premium wifi powered by iPass and 10-25mb of data what exactly happens if data runs out. Basically what I need to know is will the phone function e a rly the same without data? Why do we need data if the wifi is unlimited. I’m not up to date with all the tech savvy yet.
Free Government Cell Phones says
What plan are you referring to, Shelli?
mark watts says
i have been trying to cancel my lifeline service for 312-925-**** but have not had any success. can you assist me please.
Free Government Cell Phones says
There are three ways you can do this, Mark. (1) Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone. (2) Shut off your phone and make sure it goes unused for 30 days. According to the rules of the Lifeline program, your service provider “should” automatically cancel your account at that point. And (3) When is your annual re-certification due? If you don’t re-certify, you will be automatically cancelled.
Eldaa says
Quiero se me renueve mi contrato
Free Government Cell Phones says
According to Google Translate, Eldaa is saying “I want my contract renewed.” Learn how to do that by going to your service provider’s website and clicking on “Recertification” or some similar listing.
Tammy Bair says
Please call me as soon as possible 304-645-****
Free Government Cell Phones says
The overwhelming number of comments and questions we receive every day mean it’s impossible for us to contact anyone individually, Tammy. You can contact your service provider using the contact info we provide on each service provider’s page (like in the article above in the case of Life Wireless).
Lori says
My name is Lori Caddenhead i am having trouble with my phone my number is 936-671-****
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and you’ll be connected to customer service.
Anna R. White says
Help I have a safelink sim card and a life wireless phone with no service but when I place the sim in the phone is locked
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team.
TerryHernandez says
Yes I am sending this information from my mobile phone 818-679-**** email ********@Gmail.com I have account with life Wireless under number 8 18512 **** last name Hernandez last for SS ****. I’m trying to find out why my screen is locked I never set up a lock front screen for my phone it’s asking for a PIN number that I don’t have so I’m not able to get into it too confirm the issue can you please let me know how I can unlock my device x325 life Wireless
Free Government Cell Phones says
First things first, Terry. NEVER leave the kind of personal information on any website that you just left in your comment. We’ve taken the liberty of editing out the key info so no unscrupulous people will use that info to take advantage of you. You’ve given them damn near everything they need to commit identity theft.
Now in answer to your question, we can’t be much help to you there. Those are questions that can only be answered by your service provider’s customer service or tech support teams.
amos allen morrow jr says
I can’t activate my ipass I reset my phone now I don’t know activation code or user name and password
Free Government Cell Phones says
Contact your service provider’s customer service team, Amos.
teree says
Can I get a new phone I can see and easy up set for my lifeline wireless phone?
Free Government Cell Phones says
Here’s an article that tells you all the major companies’ policies on vision/hearing/speech-impaired customers:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Sandra Nash says
Thank you for the in-depth information you have provided. It is invaluable and incredibly appreciated.
Free Government Cell Phones says
Thanks, Sandra. It’s always nice to see that our efforts are appreciated.
Bob says
How can I help a friend get one he don’t have a phone cause he can’t afford it and he has no help through the state. And just started working again
Free Government Cell Phones says
You can help your friend, but he will need to fill out the application and submit it himself. Read this article to learn all the basics:
https://www.freegovernmentcellphones.net/basics/qualify
neka says
I got my phone at a tent back in November, it was defective. Life Wireless wants $35 to give me a replacement phone. When I went back to the tent vendor he told me it wasn’t his problem and to call the (888) customer service # they told me he could replace it if I couldn’t afford the replacement fee… he finally just came back to my area and said he cannot replace it, but would sign me up for a new # and phone… he reactivated the old sim card in the broken phone and told me I have to use that phone, when I told him the phone is defective I caan he said, “Not My Problem and to call the customer service # again.” So I did. They said I have to pay $35 for a replacement. I asked if I could just go to a different vendor and they said I have to wait 6-12 months before I can get another phone threw any lifeline company. I feel so ripped off. Such a scam.
Free Government Cell Phones says
Now you know why we always recommend AGAINST enrolling at a street tent or booth. Too many problems, too much fraud, too much abuse. Unfortunately, he was correct that you are frozen in with your current vendor for a 12-month period.
Steve says
@neka Or Others needing Help-
Live and learn or in your case get burned.
NEVER, NEVER EVER USE A TENT VENDER. . .
You’ve just given all your personal information to a stranger – who – only contracts with (Life) in this case, could also be any of the Lifeline providers that uses tent venders.
TENT VENDERS get PAID per phone for people they sign up and qualify for the Lifeline. You really think their going to give you another phone free to replace a non-functioning/broken one – that’s taking a profit loss on their time invested already.
TENT VENDERS are not employed by -BUT- only contracted by Lifeline providers, heck next week they could be donating blood plasma to get money. Living out of their cars.
DO NOT USE THEM. . .
Now what are you going to do neka? 12 months yawl right – no way, get ahold of Life Wireless customer support from the number given in the article (above) or website. Or your current Lifeline provider from providers page Or webpage link here on FGCP if others are reading this for help.
Tell them you the customer wish to switch your Lifeline benefit from the broadband plan to the voice plan, [the 12-month port freeze period for Broadband would end “immediately”, and a new 60-day benefit port freeze for Voice now begins.] This reduces your wait time to 60 days now.
-If you get any static from your chosen provider, send them the Link I’ve supplied and quote the texts below – as USAC is under FCC, but above all the Lifeline providers in the Lifeline program. . .
Benefit Port Freeze Periods:
http://usac.org/li/program-requirements/benefit-port-freeze.aspx
QUOTE: Customers may transfer their Lifeline benefit “”to another service from the same provider at any time””. For example, if the customer switches their benefit from broadband to voice, the 12-month port freeze period ends “immediately”, and a new 60-day benefit port freeze begins.UNQUOTE
NEVER CANCEL OUT YOUR LIFELINE ACCOUNT WITH THE CURRENT LIFELINE PROVIDER, or you’ll be stuck till your current port freeze term expires and without any Lifeline service to boot. The correct way to move away, is a transfer of your Lifeline benefits over to another provider by contacting the (new) Lifeline provider and telling them you want to do a Lifeline benefits transfer over to them – from X being the last company.
Least you can get a new phone free by transferring to another Lifeline provider this way and a 60 day wait if you’ve gone to Voice plan.
There’s another area that concerns you now neka whether or not in changing your benefits to the Voice plan and it’s a broken phone that puts a – Non-Usage time limit in effect. The non-usage period has been shortened from 60 days to 30 days.
Who Manages Lifeline:
Lifeline is a Federal Communications Commission (FCC) Program administered by the Universal Service Administrative Company (USAC). Most customer interactions occur through the phone/internet company.
Each state has a Public Utility Commission or Public Service Commission that regulates the phone/internet companies, and these commissions can assist in cases where a phone/internet company is uncooperative or unresponsive to the customer.
https://www.naruc.org/about-naruc/regulatory-commissions/
Find your state and make the contact.
So if no help yet get ahold of USAC – Lifeline Program Issues.
Step 1 – Determine Your Issue. I Want To…
For problems with your service such as lost or broken handsets, obtaining more minutes, terminating service, billing disputes, or other issues, please contact your company directly.
Step 3 – Contact Us
USAC – If you continue to have problems, please email Lifeline Support (link on the page opens your mail client) or call (888) 641-8722 then press 1 for additional assistance.
FCC – Consumers who have not been able to resolve their issues through the steps listed above can call the FCC Customer Help Center at (888) 835-5322 between 8:00 AM and 5:00 PM ET Monday – Friday for assistance. Spanish speaking callers can press 2 for information in Spanish. TTY users can call (888) 835-5322 and video phone users can call (844) 432-2275.
http://www.lifelinesupport.org/ls/issues.aspx
Steve
Free Government Cell Phones says
An excellent summary, Steve. We hope our readers take the time to read it.
Sherwan says
Can someone please explain to me what is the access point setting for Samsung note 5
Free Government Cell Phones says
Anyone have an answer for Sherman?
Steve says
@Sherwan
Hello use the information for – Program Android device data settings.
https://www.att.com/esupport/article.html#!/wireless/KM1062162
Steve
PS: Life wireless runs on the AT&T network.
611 from your phone or the number in above article for troubleshooting : )
Bonnie Rivera says
Como.puedo acceder a mi estatus de orden 5272502
Free Government Cell Phones says
Contact Life Wireless’ customer service team, Bonnie.
Steve says
Using English will get you further in a English speaking country.
In any online forums or other mediums, in any aspect of help related.
Steve
Ora randle says
Where do i find a tent in my area my zip code is 70767
Free Government Cell Phones says
We strongly urge you not to enroll at a street tent, Ora. They’ve been the source of too much fraud and abuse. That’s why we recommend enrolling by phone or online.
carlos says
did you know that life wireless does not accept online application in california and the only way you could sign up is in one of those tents and those tents are not stationary. i called customer service and i eventually hung up for waiting so long. i tried email, did not get any respond either. still looking where it is to sign up.
Free Government Cell Phones says
Why go with Life Wireless if you’re having so much trouble enrolling, Carlos? There are lots of other options and several of them also offer unlimited voice and text plus a data plan. You can check out all the California plans at this link:
https://www.freegovernmentcellphones.net/states
Steve says
@carlos
Each state has a Public Utility Commission or Public Service Commission that regulates the phone/internet companies, and these commissions can assist in cases where a phone/internet company is uncooperative or unresponsive to the customer.
https://www.naruc.org/about-naruc/regulatory-commissions/
Find your state and make the contact to report that you have to use a street/tent vender to sign.
More than likely you’ve just missed the downloadable application offered from Life Wireless or as I don’t see it offered now at all – contact Life and ask them to postal mail you one or email it as an attachment to you.
THEN IF NEED BE report this to your Public Utility Commission or Public Service Commission in the link I’ve supplied finding your states information of who to contact. REPORT that you shouldn’t have to use a street/tent vender to giving your personal information to – when their not a full/part time employee of the company, but only contracted agent and possibly a fly by night one at that.
@FGCP to answer your question in my case of why I was continuing in trying to get on board with Life Wireless, though the steep uphill climb and very poor customer support to the point of even getting the USAC involved.
I’d just spent 2 years with shotty Safelink service having to go outside my home to make or receive calls. Life Wireless offered service on AT&T towers in my neighborhood and since getting on I’ve had the best cell phone call service since using Lifeline – note I didn’t say customer service as it still a bummer.
Steve
donovan stowell says
my cell phone is broke becuase of u i now have no phone at all i use to have safe link now i have nothing no 100 + job apps in have no idea whos calling me who knows what this is costing me need new asap no phone for 9 days if i dont find work asap im homeless please help me its my fault phone was defective my phone # is 608-509-****. name donovan stowell, madison wi 53714
Free Government Cell Phones says
Don’t blame us, Donovan, because we’re not your free government cell phone service provider. We’re an independent website. Contact your service provider’s customer service team after you read this article:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Steve says
@donovan stowell
It’s time to rely on friends and family for a loaner phone, and if that phone can be used on Sprint check out Tello ! They have dirt cheap Pay as You Go rates, just put $5.00 on a balance and buy the $10.00 SIM card. $15.00 total out of pocket till you get a job or your Lifeline provider sells you another phone.
See my answer to @Tencie Hunt – February 2, 2017 at 7:50 pm
below for more info. on Tello.
Steve
Tencie Hunt says
Do you thank that one day life wireless will help get the veterans a free phone I hope so
Free Government Cell Phones says
We think all internet service providers should offer this kind of service to our vets, especially after the service vets gave all of us. We hope it happens soon.
Steve says
@Tencie Hunt – February 2, 2017 at 7:50 pm
Check above at “How to Qualify” FGCP lists 8 but the Dec. 2nd 2016 order streamlines eligibility for Lifeline Program support by limiting the eligibility criteria to:
SNAP,
Medicaid,
Supplemental Security Income (SSI),
Federal Public Housing Assistance,
Income-based eligibility, and, additionally,
The Veteran’s Pension or Survivor’s Pension benefit.
There are no changes to the eligibility criteria for Tribal programs.
The listed of these 6 now for eligibility is current of DEC. 2016.
So Brother Veteran, if your not in any of those 6 – maybe take a closer look at it by way of your Income. Not only a free phone, but the service to make it work.
If you’ve got or someone gives you a Sprint phone have a look at Tello [dot] com to their al la carte – build your own plan, to where if you don’t need – say text don’t include it when building your plan, the way you really need in actual use.
Tello also has a Pay As You Go – credit which doesn’t expire as long as any one of a call, text, data is used within a 6 month period, that means if you make just one call, you’ll be good for the next 6 months.
So say you do a build your own plan for 500MB a month in data without any call minutes or texts added to it = $8.00 monthly + tax no USF and Federal fees on a Data only plan.
Then you add a Pay As You Go Credit of $10.00 for calls at 3¢ /min and 1¢ /SMS texts – being aware of their 6 month policy to use it at least once to carry over for the next 6 months.
Pay As You Go Credit does get USF and Fed. fees + tax.
If you don’t need a monthly data pool then go all on Pay As You Go credit then. At 3¢ /min calls, 1¢ /SMS texts, and 2¢ /MB data.
Tello’s customer service is outstanding compared to any Lifeline providers. You can buy refurbished CDMA phones to use with Tello, just buy from someone like big retail to where you can take it back in a given time frame for exchange/refund.
Hope this gives you some ideal to pursue : )
Tae says
Do you know if there is a place near Baldwin Park where I can go to so that I can physically apply for a phone? Also, I would like to know if it includes a microSD sim card or if we have to call someone to have it mailed to us. Thank you.
Free Government Cell Phones says
You can enroll in the program online or by phone from the comfort of your own home, Tae. We can’t answer your question about the microSD SIM card. Contact Life’s customer service team using the contact info we provided on this page.
Steve says
Calling Life Wireless Customer service at the number above for service in your area and a brick and motor store.
You can enroll online and I would say bring your own SIM Unlocked GSM AT&T compatible phone for the best experience using Life Wireless, cause their phones are not the best or long term endowed. Check the IMEI of the phones ID you’d like to use with their CS to see if it’s a good fit and ok. SIM cards are free still I believe…
Got any Military under your belt – mention it and supply proof for 100 more minutes a month if they approve it.
I’d also ask for the Voice only plan (meaning no data) or what I’ve come to know OPT-IN to Voice Only Plan. Your only stuck with Life Wireless for 60 days before you can go to another Lifeline program service provider. Else if they get you into the Voice and Data plan your stuck for 12 months before moving on, if Life’s service stinks in your area. If your in the voice and data plan and their service stinks – I’m thinking your able to down grade to the voice opt-in plan and then your 60 day port freeze would start then without doing the full 12 months, but I’VE NEVER TRIED IT other than on Dec.2-1016 when it all changed. I’ve only read it was possible with all Lifeline providers via a users request to opt-in to voice only plan after that changing date in Dec.
Steve
Steve says
Forgot to say Life Wireless gives you 60 extra minutes on your Birthday – who else in the Lifeline program dose that?
Steve
Donald Milledgejr says
Need aphone
Free Government Cell Phones says
Apply for one.
Steve says
@Donald
Just follow through the steps/pages here of information and hopefully you’ll be on your way to a phone.
https://www.freegovernmentcellphones.net/basics/qualify
The two biggest things to know is how you qualify by your eligibility and what your State of residence offers of companies in the Lifeline program.
This will be the provider of the phone and the monthly service, so be informed.
If your neighbors have difficulty in reception from any of the national network carriers of the big 4, then don’t go with a Lifeline company – that their service is supplied by those network towers.
Steve
Steve says
@Free Government Cell Phone Editor,
Hello
Maybe an Article is due (maybe it’s being worked on), to all the information of the FCC DEC. 02-2016 Lifeline Rules changes that affects all Lifeline users now, and going forward of the changes to be in time sensitive nature.
An Lifeline Rules Changes Article being current to all visitors and readers here at your site, to be informed by your one articles point of references, and all the points to now consider and even the Pro’s and Con’s of these rules, a total resource of facts to guide Lifeline users.
Important Notes and Points to observe now – with a Warning:
NOTES:::
– Change My Company –
Customers may transfer the Lifeline benefit to new company once every sixty (60) days for telephone service, and once every 12 months for internet service.
Customers may be allowed to transfer their benefit sooner if:
They move to a new address,
The company no longer offers Lifeline service, or
The company charged late fees greater than the customer’s monthly out of pocket cost for service.
– How to Transfer Your Lifeline Benefit –
To transfer your benefit to another company, contact a different company that offers Lifeline and ask them to transfer your Lifeline benefit to them.
The new company will need this information to process the request:
Name
Date of birth
Last four digits of your Social Security number
Address
Phone number
Your consent (verbal or written) – You will be required to give your consent acknowledging that once the
transfer is complete, you will lose your benefit with the previous company.
You will need to acknowledge that the new company has explained that customers may not have more than one
Lifeline benefit per household.
In most cases, customers will not experience an interruption in service. There are certain instances when
customers may be asked to provide Proof of Identity.
http://www.lifelinesupport.org/ls/change-my-company.aspx
– Switch Companies –
You may transfer your Lifeline benefit to another company once every sixty (60) days for voice service and once every 12 months for internet service (certain exceptions apply). To transfer your benefit, contact a different company that offers Lifeline and ask them to transfer your Lifeline benefit to them.
If you already cancelled/terminated your Lifeline benefit, you may reapply as soon as your previous company notifies USAC of the termination and your account has been de-enrolled from Lifeline.
http://www.lifelinesupport.org/ls/issues.aspx
– NLAD Release Version 3.0.4 –
[National Lifeline Accountability Database (NLAD).]
NLAD version 3.0.4 has been released into the Production Environment today, December 22, 2016. The following system updates were included in this release:
Addition of Port Freeze Validations for Verify/Enroll Transactions –
For all “Verify” and “Enroll” transactions, service providers can now confirm if a subscriber is under a port freeze and lookup the eligible date for a transfer (when applicable).
http://www.usac.org/li/tools/news/default.aspx
POINTS:::
@ All Lifeline Benefits users, the Dec. 02-1016 Rules that took effect on this date, has probably already locked you in to a “port freeze” time line/period, Lifeline has been expanded to cover broadband (including the broadband component of bundles containing both voice and broadband service).
So if your Lifeline Service provider to your Phone has given you the Broadband Data Internet service as well as offering Voice the service for calls, and you didn’t take the steps required to Opt-In again to a Voice Only plan with them – your locked in to a 12 month port freeze time frame before you can move/transfer your Lifeline Benefits over to another Lifeline Service Provider.
The change comes with some caveats. First, Lifeline providers must meet minimum service standards for both voice and broadband service, which will be phased in between now and 2021.
Another asterisk on the modernized Lifeline program is the revised benefit port freeze rule. Under most circumstances, a Lifeline customer who elects to apply his or her discount to broadband service (either standalone or bundled) will not be allowed to transfer the discount to another service provider for 12 months.
However, a customer who chooses to apply the discount to his or her voice service will be able to transfer the benefit to a new provider after only a 60-day period.
There are a few exceptions to this rule. Most notably, a customer who has both voice and broadband service with the same Lifeline provider (generally as part of a bundle) may elect to switch the discount to the voice component, assuming it meets the minimum service requirements. That will immediately halt the 12 month freeze, but will trigger a new 60 day port freeze.
In addition, customers are exempt from the port freeze rules if:
-they move;
-the service provider discontinues service;
-the customer incurs late fees that exceeds the monthly phone bill; or
-the service provider violates the Lifeline program rules.
Additional rules effective DEC. 02-2016 include:
-texting is now considered usage for Lifeline providers that do not assess fees to their customers;
-the non-usage period has been reduced from 60 days to 30 days (only applies to carriers who do not assess fees to Lifeline customers); and
-the phase-in of the requirement that wireless phones be hotspot enabled.
Lastly, USAC has been directed to move forward with a National Verifier which is intended to “reduce the administrative burden and cost to carriers, while at the same time facilitating consumer choice and ease of enrollment” and to establish procedures to enable “aggregation projects” which would allow community based organizations and housing associations to participate in the Lifeline program.
USAC has published a draft plan on its website and encourages interested parties to submit comments by December 30, 2016.
Draft Plan Is Here- http://www.usac.org/_res/documents/li/pdf/nv/Draft-National-Verifier-Plan.pdf
Source: http://www.lifelinelaw.com/2016/12/06/new-lifeline-rules-take-effect-december-2-and-draft-plan-released-for-national-verifier/
WARNING:::
I would never recommend to a currently enrolled Lifeline user to DE-enroll with a Lifeline service supplier of their Lifeline Benefits, as this may leave that user who has de-enroll stuck without any Lifeline service till their current “port freeze” time line is met and/or has expired…
This is mostly meant for the Lifeline users who wants to transfer their Lifeline Benefits over to a new Lifeline Provider, and it’s suggested that they must de-enroll first.
Thanks Steve : )
Steve says
As another resource maybe to help you (FGCP), I find these-
FCC Releases Guidance Regarding Broadband Deployment Location Reporting Obligations
Follow-up on Changes to the Federal Lifeline Program
http://www.gvnw.com/news/gpoint.aspx
Steve
Free Government Cell Phones says
We don’t need to do an article, Steve, because you just provided all the information anyone could ever need. You constantly amaze us.
Steve says
@FGCP
I still see a need for an Article of a greater good enabling all Lifeline users to a knowledge, and not found to then be buried here in “Life Wireless Free Cell Phones and Service”.
– you have my permission to delete all I’ve offered and posted here. Then compose your own better and fuller LIFELINE Article for a site wide audience. As when you post it site wide, I see it reaching many Lifeline users with the knowledge. The word needs to get out, so please consider this as a needed topic to be covered by FGCP …
Through other mediums I will help you – if you desire.
Thank you,
Steve
Antony says
I have SafeLink. don’t want it anymore. want to switch to Life Wireless.
Free Government Cell Phones says
Switching providers is pretty easy to do, Antony. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Steve says
@Antony – December 25, 2016 at 9:57 pm
Does Life Wireless offer service to your State of residence, if so and you’ve checked the article (above) for all their States covered in the first paragraph of it.
Since your not yet a Life Wireless customer, then a phone contact to them couldn’t be linked to your current Life Wireless Phone number – with Life Wireless, and recorded or notes being added to a written record of that conversation they’ve had with you, in by
which the linking of a Life Wireless phone number is your identity to them as one of their currently subscribed customers.
An email to them would yield more of a paper trail and be advisable for any mis-quoted and/or valuable information you should receive and in your proof of any conversations to Life Wireless.
Customer Service contact information is given here as well as a web-contact form – the web-contact form leads to an answer being sent to your email address and you can respond to
it by replying to this email, thus a written record of your conversations for your safe keeping.
https://www.lifewireless.com/main/contactus
Also look for my comment of Notes and Points.
Steve
gggirlgeek says
Safelink is now giving 350 minutes with 500MB of data to anyone who brings their own unlocked smartphone (Android or iPhone.) You can upgrade if you’re an established user by buying a new Sim card ACTIVATION KIT from Tracfone. Then call them to transfer your plan.
New users get more minutes and data for the first 3 months.
To get more data or minutes you just buy them directly from Tracfone.
Just started this month. It’s working on my old smartphone. Very pleased!
Steve says
Safelink is a little bit like a rope a dope – just go to-
https://www.freegovernmentcellphones.net/free-cell-phone-providers/safelink-wireless
and see for yourself how many of Lifeline eligible users there are so unhappy with there choice of choosing Safelink.
Safelink Bring Your Own Phone* = Data & Minutes Do Not Carry Over if not used !
*Requires a compatible or unlocked smartphone. Plans and SIM Kits sold separately.
I myself started with Safelink as my first Lifeline provider – as why not choose the biggest Lifeline provider then in possibly being the best – after a year I was so dismayed that the biggest is not always the best. So went looking and found Life Wireless…
Besides Safelink is owned by Mexican Carlos Slim, the world’s richest man. So our Lifeline benefits money is funneled out of our country.
https://www.freegovernmentcellphones.net/faq/is-safelink-wireless-owned-by-mexican-carlos-slim-worlds-richest-man
Life Wireless is here as a #3 Lifeline provider and the only one of all the Lifeline providers to recognize Americas active Military and Veterans with an additional 100 extra minutes a month – via proper documents at sign-up and at their company desecration.
Life Wireless has BYOP to it’s program with a free Sim card offered. Their website used to offer such information but, since the websites update I don’t see it listed except now in the TOS under “II. Terms Related To LifeLine Services” on #10 and #11 where it mentions “Except where a customer brings his or her own device to LIFE WIRELESS”.
https://www.lifewireless.com/main/tac
I would contact Life Wireless for a free SIM card if possible still?
https://www.lifewireless.com/main/contactus
@gggirlgeek you should read Safelink users reviews here (link I gave)-(there are many users very unhappy) and really think about keeping your Lifeline benefits money in our Great Country !
PS: Do you work for Safelink or a partner in someway as a “tent vender”, why else spam Life Wireless page here with Safelink info. as you have…
Thanks,
Steve
Steve says
@John says – December 19, 2016 at 12:32 pm
“The tech told me that I will receive a message to install the setting for data, but what I received is just a link to install iPass.”
{if you should call again make sure this text happens while your on the phone call to the Tech support person}
Was that text as you said for iPass only ? I’ve been in MY Account at Life Wireless today and on the Profile Page it has a tab or box that says “Activate My iPass”. {have you activated that way?}
Since I don’t want anything to do with Mobile Data Broadband through Life Wireless {I haven’t used that tab/box for iPass} – as the 12 month “Port Freeze” the broadband brings to user and then in locking them to Life Wireless before they can – if they want to do a Lifeline Benefits Transfer to another Lifeline provider if wished but having to wait for 12 months in using broadband.
I’m as I’ve told here – on the Opt-In to the VOICE ONLY Plan with them now for a 60day port freeze and then on a month-to-month basics after the 60days lockin period required with that voice only option.
That means if some other Lifeline ETC provider, (ETC means registered for Voice with Lifeline but can also offer Mobile Broadband with this ETC designation with the FCC). So if any better Handsets become available through another Lifeline ETC provider after my 60 days port freeze (remember Voice Only offers this term period) I’ll be able to take advantage then of a better deal with a handset (SmartPhone) included hopefully.
I’m still holding out for a Fixed Broadband provider as a Lifeline Broadband Provider (LBP), to offer that kind of offering in my state.
A fixed broadband offers 150GB’s of data and more so than mobile broadband of 500MB’s.
@John have you checked out this-
http://www.cheapinternet.com/low-income-internet/pcs-for-people
The initial expense is not for everybody as the Hotspot Modem and 3 months internet subscription must be purchased at first as a minimum package to get in besides the eligibility requirement but, if your in the Lifeline program your probably eligible already by that means used.
This is how I get data internet to my phone with voice only from Life Wireless as the Hotspot can supply up to 10 devices with a Wi-Fi connection. Some food for thought – to think about when your 12 months are up with the broadband port freeze lockin now with broadband internet coming to your phone by Life Wireless.
See my reply to this for something else I found for you Sir.
Thanks,
Steve
Steve says
@John,
You asked “Maybe someone here can share the APN settings?”
Well Sir I found some good news I hope, all Life Wireless mentions is “Underlying Networks” and I know this to be AT&T from my prior research. https://www.lifewireless.com/main/openinternet
Then not knowing if or what phone model you have (maybe Logic M5) as I had received some 13 months ago.
I found this “Wireless Support | Program correct data settings for non-AT&T devices”.
https://www.att.com/esupport/article.html#!/wireless/KM1062162
Skip down to “Program Android device data settings” enter all those “Smartphones” settings and don’t forget to save them as blue circle #7 states.
That’s as close as I can get you to any settings I’ve found.
I can give you the whole listing index from my AT&T search-
https://www.att.com/global-search/search.jsp?App_ID=HOME&autoSuggest=FALSE&tabPressed=FALSE&q=apn#!/Support/
But I would try the first link and it’s settings and – for anyone else it has settings there for Program iOS device data settings, and Program Windows device data settings on that second/middle link here – when your there just scroll down to your device OS…
Thanks,
Steve
John says
Thanks a lot Steve. Your are very helpful!
Finally Lifewireless has the issue figured out – The problem was that they didn’t activate data for my account. Now it is activated and the tech talked me through the APN settings.
This is the result of 5 phone calls and hundreds of minutes waiting and talking … …
Free Government Cell Phones says
We’re glad you got the answers you needed. And we’re glad Steve’s around with so much helpful info.
Steve says
Thanks to the both of you as well – helping one is most rewarding, and then a response in acknowledging this makes it double down GOOD…
Happy Holiday Folks at this time of year 🙂
Thank You,
Steve
Steve says
@Lorenzo coy says-December 19, 2016 at 2:08 pm
“The number he is calling 18885433629 and there is no way to get a representative at all.”
***- Try Phone: 1-888-543-3620 from above posted article info. ^ or 611 from his issued phone. [time of call placed may be the key to a Rep.]
{I have thought for some time that the Customer Service is a MULTIPLE Company setup – dealing with their other companies as well. I don’t know how they tell everybody apart / except ID of handset calling 611 ? & that device in 611 number called – who knows}.
Other companies besides Life Wireless is Pure Talk USA, and Telrite Corporation. Telrite Corp. lists Life Wireless as other business name.
They all 3 share the same Customer Service: Ms. Melissa Driskell, Regulatory Manager.
[Side Note: a complaint to BBB would help if all other avenues are dead-ends…]
https://www.bbb.org/atlanta/business-reviews/telephone-communications/telrite-corporation-in-covington-ga-27281786
https://www.bbb.org/atlanta/business-reviews/cellular-telephone-service-and-supplies/puretalk-usa-in-covington-ga-27403910
-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-
@Joyce Jalbert says-December 20, 2016 at 9:53 am
“I am looking for an updated phone how do I go about that.”
&
@Lorenzo coy says-December 19, 2016 at 2:08 pm
“to find out how he can get a new phone”
Upgrade Phones Coming soon! (Link doesn’t show anything now…)
https://www.lifewireless.com/main/upgradephones
Logged in to My Account I see the partners I’ve already mentioned plus this one – Social Mobile, is a value-added wireless device distributor and fulfillment company headquartered in Miami, Florida. Social Mobile’s unique hardware and software solutions are custom designed and engineered to enhance the everyday consumers’ experience and generate new revenue streams for our partners, based on mobile Value Added Services (VAS).
So maybe this is why no phones are shown yet, and possibly why all the advertising that’s done when someone calls 611 Customer Service !
I’d posted this on OCT. 28th 2016 where I had seen you were able to-
“Also for a $35.00 fee, to now current users can upgrade to a no-name SMARTPHONE – I say no-name because, it is not one of a popular and even known brand – at least not to me. I passed on this as a similar priced used unlocked AT&T phone on Amazon would be advisable and in knowing a little more about what you were getting and a good return medium there as well.”
My advice is still the same – Just get an unlocked AT&T Phone from somewhere else trusted and a return is easy if needed… Making sure it has a guaranteed clean IMEI device number if it’s been used before.
And also See this as well- ‘“@rosana, Steve says October 28, 2016 at 3:28 am”, as it’s not as simple as moving your current Life Wireless phone’s SIM card over to the Bring Your Own Phone the one you’ve bought and wish to use now.”
Steve
Joyce Jalbert says
I am looking for an updated phone how do I go about that.The one I have is an older model that we can’t text with.
Free Government Cell Phones says
Here’s an article that tells you about the smartphone upgrade policies of all the major free government cell phone companies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Lorenzo coy says
My boyfriend is a life wireless customer and he’s trying to reach a representative to find out how he can get a new phone, Well when he selects any of the numbers he still can not reach a representative its very annoying!!! The number he is calling 18885433629 and there is no way to get a representative at all PLEASE HELP!?!?
Free Government Cell Phones says
Try sending an email using the form on the website. The company responds very quickly (we just sent them a question today and they responded within the hour).
John says
How can I get Life Wireless newly added data? How soon? There is no clear answer on their website. Call to the tech support took forever to reach a human being.
Free Government Cell Phones says
As far as we know, John, those plans are already available. Did you ever reach tech support?
Steve says
Hi John,
You should of received a text message (John) from Life Wireless – mine came in 12-02-2016 at 4:24 AM.
Free Upgrade to new Lifeline plan 500Min., Unlimited texts, 25 Picture messages, and 500 MB data. Plus free premium WiFi from iPass – which requires activating.
Look at your messages John – maybe logging to your Life Wireless “My Account” will yield such information as well.
Steve
John says
Thank you Steve. I did receive the message but there is no data on my smart phone. I installed i-Pass anyway.
This morning my call to the tech support went through after 30+ minutes on hold. The tech told me that I will receive a message to install the setting for data, but what I received is just a link to install iPass.
This is frustrating!
John says
Thanks. It is impossible to reach tech support(it either took too long or I was trapped in a loop). Maybe someone here can share the APN settings?
Steve says
THIS IS JUST WRONG FOR A LIFELINE COMPANY TO DO !
Hello FGCP website readers and Administrator, I’ve also noticed this that Amber has mentioned, and (I copied her comment here below).
This is even happening with the 611 call to Life Wireless customer service from your handset – if you choose the option #1 after any other numbered key press for a department of help from them.
With that #1 key press – you hear special offers to select callers which are mostly of health offers, with others salted in, of like to drive for Uber for $40,000. a year, and Vacations if your of a certain age group, etc…
Or then to without any keying in a # is a general statement to a user calling 611 – that Life Wireless wants to offer you free minutes – get 50 free minutes for opting in to receive promotional texts from Life Wireless.
This is just wrong in calling Life Wireless customer service for help, for them to make money off that callers need for help ! In side tracking a user for what ever purpose – maybe high call volumes, then they should offer a call back service to the customer at a time when their call volume has eased or the callers place in line to be answered.
I wished the FCC or USAC would step in and set Life Wireless straight on this advertising practice of theirs now, even if a user has to make a key press to hear them. It’s just wrong for low-income Americans to be targeted in such a manner. Today it’s Life Wireless but, when will it drift over or be adopted of all Lifeline providers?
“Amber says – August 26, 2016 at 4:17 pm
When I call the customer service number listed it makes u listen to 7 min of free offers but does not connect you with life wireless…I have email the company and get no helpful response.”
Thank you,
Steve
Darlene Blankenship says
I need to recertify
Free Government Cell Phones says
Go to the Life Wireless website, Darlene.
Steve says
@ Darlene Blankenship see my comment “Steve says – October 28, 2016 at 4:31 am, for the part in my experience of recertifying and may offer help to you.
@ Marvin Rosado see my comment “Steve says – October 28, 2016 at 4:31 am, for the part of “Also for a $35.00 fee”, and if you elect to buy another GSM phone from somewhere else to then BYOP to Life Wireless – also see my comment to “@rosana, Steve says October 28, 2016 at 3:28 am”, as it’s not as simple as moving your current Life Wireless phone’s SIM card over to the Bring Your Own Phone one you’ve bought and wish to use now.
Hope this helps you both,
Steve
Marvin Rosado says
Want to know how can I replace my phone. I have problem with the sim card. It tells me to replace it. Send me information please
Free Government Cell Phones says
We love verbs and complete sentences, Marvin. Way to go. Unfortunately, we cannot send you information due to the sheer volume of questions, comments and requests we receive every day, Marvin. You need to contact your service provider’s customer service team.
Marvin says
Replace sim card life wireless
Free Government Cell Phones says
You need to add a few verbs to that sentence, Marvin. We’re not sure what you’re asking.
Juan carlos Rodriguez says
How do i Get my M5 Logic Phone unlocked?
Free Government Cell Phones says
Contact Life customer service or tech support. It should be a relatively simple process.
Steve says
Hey all you Life Wireless Lifeline users
I just spoke to a Life Wireless Supervisor and she told me there is a small grace period window to opt-out of broadband being added to your Life Wireless plan, and having your plan stay as a voice only option for you. It’s only possible starting on Dec. 2-2016
(the same plan as you have now on Dec.1-2016 is a voice only – but a 500MB Broadband feature is being added on to your Life Wireless plan tomorrow Dec. 2-2016.)
If you don’t want broadband on your plan and the required 12 month port freeze that comes with it – – YOU MUST OPT-OUT IN THIS GRACE PERIOD GIVEN TO YOU. Or be locked to Life Wireless for a 12 month term before you can move to another Lifeline Service Provider of your choice.
The Life Wireless Supervisor didn’t tell me how long you would have for this OPT-OUT grace period to last but, I’d say it’s not long at all.
A few days at most is my guess – so the sooner you opt-out the better it is for you in IT NOT BECOMING PERMANENT for 12 months…
FACTs:
Voice Only = 60 days – port freeze
Broadband = 12 months – port freeze
Port Freeze = Locking in your Lifeline Benefits for a time period to a Lifeline provider, before your benefits can be moved to another Lifeline service provider.
Port Freeze has nothing to do with your Lifeline phone number in porting it to another provider BUT in the meaning of your Lifeline Benefits as a whole moving from one provider to another.
Mobile Broadband = 500MB usage on cell networks
Fixed Broadband = 150GB usage on wired connections like cable and others
Hope you understand and know now you have a say in this.
Steve
Free Government Cell Phones says
Good info for our readers, Steve.
Steve says
UPDATE:
You have one week from Dec. 2-2016 to make this request of your Life Wireless service and what they told me now it’s an “opt-in” to a voice only plan. I was told it will take a couple days in my case for it to take effect – beings as busy as they are.
If you do this please do ask your agent of the ticket number for your records of your opt-in request, should you need any proof later.
Steve
Steve says
Hello all Life Wireless people,
HEY – Be warned Life Wireless Customers that if you don’t want your plan to change from the voice only you have now, of the adding in the Broadband to it – you have to call 611 and opt-out on DEC 2 – 2016.
I just went round and round with the 611 cust. serv. people there that don’t have a clue, as that YOU ARE ABLE TO STAY WITH a VOICE ONLY PLAN. They say you can’t it’s the FCC changing it for you – and I said it’s not what the FCC says or your own website – I have a choice…
So I took them to the part – where – It even says so on their homepage you have a choice… They are behind in any Knowledge there, like these girls out of High School by a couple years have customer service or their own company on their minds, what are they paid for then – really.
You can find this in the BOX “Changes In Your Plan” on the homepage, click on that then a new page opens and at the very bottom look for this sentence-
“Second, you may select a voice-only plan, and will be subjected to a 60 day port freeze.”
Like I said it’s all the way at the BOTTOM under heading
“What other plans are available?”
Yes and you MUST OPT-OUT of the Broadband plan, if you only want the 60 day lock (Port Freeze) that the Voice Only Plan gives to you (it’s the very same as you have now), instead of the Broadband 12 Month lock (Port Freeze) that the adding of Broadband plan adds.
What this means if your not happy with Life Wireless anymore in 60 days (2-Months) you can change to another Lifeline Service Provider instead of waiting a whole year them while on the broadband plan.
Once you do served your Port freeze time period, your then on a
month-to-month basis with them (Life wireless) after this first port freeze time period, in which ever case of your prior port freeze was the 60 days or 12 months.
Something to think about isn’t it… especially with that cheap issued Phone they gave to you – that if you do get to go on the web – that small screen will be the pits for you surf or do any else.
I’m thinking of paying for my Phone service again (there are cheap plans now), and using Lifeline Broadband from Lifeline provider with a company (when they pop-up) that gives you a fixed broadband connection where you get the 150GB for Fixed Broadband which is quite a bit more, like 300% more then the 500MB mobile broadband. Its not much data if you BYOP Smartphones to Lifeline then the usage and with the App’s on them and are always updating and accessing the web without your involvement.
See minimum highlights of the reforms made in the 2016 Lifeline Modernization Order at link below.
https://www.fcc.gov/general/lifeline-program-low-income-consumers
Steve
Kimberly says
How do I renew my service
Free Government Cell Phones says
You do not need to “renew” your service, but you need to “re-certify” that you are eligible before the anniversary date of your enrollment. Go to your service provider’s website and you will probably find a “Recertify” button on the home page.
Steve says
Try 611 on your hand set and be prepared for a wait.
Both ways are doable though. If on line method call and check that it went through in a day or two with a cust. serv. rep. to be safe.
Steve
Amber says
Hi I got a new sim card for my life wireless phone I installed it but it is still saying there is not mobile connection. Not sure what to do.
Free Government Cell Phones says
Contact your service provider’s (Life Wireless?) customer service or tech support team. They can talk you through it.
Devona mcendree says
Ive got a life wireless phone that one of your staff set up and it seems he didn’t give me the right pin code to unlock it, so I cannot use it at all! Is there any way I can bypass this code?
Free Government Cell Phones says
No, sorry, Devona, there is no way to bypass the code.
Steve says
If it’s just a pin code and not a puk code try 4 or 5 0 (as 890 not iop)
numbers not letters and then 1234 – 12345 till something works for the PIN CODE. Download your Phones manual for more instructions what the default PIN Code is.
Steve
Charles Cinnamon says
I have a wind 3g that is asking for a privacy protection policy anything will be a great day for me and thanks
Free Government Cell Phones says
We are unfamiliar with Wind, Charles. As far as we know, it does not participate in the Lifeline free government cell phone program.
Rebecca hicks says
My mins wasn’t added
Free Government Cell Phones says
Contact customer service, Rebecca.
teresa says
How can I make sure I get a phone with large buttons. I had surgery that made eye sight worse.
Free Government Cell Phones says
Happy to answer that question, Teresa. Here’s an article we ran some time back that tells about each free government cell phone company’s hearing/speech/vision-impaired policies:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Steve says
For all those of you leaving foreign languages comments – first how did you come to have a Lifeline Phone if you didn’t speak enough English to be understood and in understanding the application process?
Second this is an English board to ask questions in English – Please do so and be understood by the ones trying to help you as well as the community reading the comments here…
Thank You
Para todos aquellos de ustedes dejando idiomas extranjeros – en primer lugar ¿cómo has llegado a tener un teléfono de línea de vida si no se habla lo suficiente Inglés para la comprensión y en la comprensión del proceso de solicitud?
En segundo lugar se trata de un tablero de Inglés para hacer preguntas en Inglés – Por favor, hacerlo y ser entendido por los que tratan de ayudar a usted, así como la comunidad de leer los comentarios aquí …
Gracias
Steve
Steve says
Just a couple of HEADS – UPS to “Life Wireless” Lifeline customers…
Life Wireless is experiencing heavy call volumes of it’s customers recertifying their service using 611 method, so the online method is preferred by them – you can always call back later and use the other options given (BUT NOT-the recertify option from 611) and ask if the online recertify for your account went through.
The use of 611 to RECERTIFY requires a Life Wireless operator to read through each question and have your spoken answer to it before moving on to the next question and your answering of it to – this is a very taxing process to the both of you in all of the questions having to be asked and answered.
Life Wireless online logged on account has changed now from just a few weeks (maybe months for you) of before when I was last there.
Also for a $35.00 fee, to now current users can upgrade to a no-name SMARTPHONE – I say no-name because, it is not one of a popular and even known brand – at least not to me. I passed on this as a similar priced used unlocked AT&T phone on Amazon would be advisable and in knowing a little more about what you were getting and a good return medium there as well.
The scrolling advertisement on Life Wireless homepage says you can get a smartphone for signing up – I don’t know if there is a upcharge here and maybe someone can advise us of their experiences in doing so of being a new sign up to them.
As it’s been covered in another FGCP article here, Military active or veterans submitting proper documentation of proof with their application to a new service with Life Wireless can receive 100 additional minutes each month (on top of) of their chosen plan minutes – at LIFE WIRELESS discretion !
Steve
Leila Muniz says
Hola,como obtengo una tarjeta prepagada para un cel de Puerto Rico, y también quiero saber si se puede comprar ilimitado, gracias.
Free Government Cell Phones says
According to Google Translate, Leila said, “Hello, I get a prepaid card for a cel of Puerto Rico, and also want to know if you can buy unlimited, thanks.”
Unfortunately, after we went through all the trouble of translating Leila’s comment, we still don’t have a clue what she’s talking about.
rosana says
I have a question how do I unblock my Obama sim card ? I was told I can put it in another at&t phone and I did and the next day it was blocked and I can’t even call 611 on it plz help
Free Government Cell Phones says
First, read this article and see if it helps:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
If that doesn’t work, you have no choice but to contact your service provider’s customer service or tech support team.
Steve says
@rosana
It’s not as easy as that – you have to call customer service from another phone at the time you’re wanting to move the SIM card over and set up the service for this new used phone or tell them what you’re wanting to do from 611 on the phone they’ve issued to you.
They have to know some things about the phone your wanting to use and move their SIM card in to, like the IMEI number for one.
Making sure it’s not been blacklisted from anyone’s loss or theft, another if it’s been SIM unlocked from the prior carriers.
Steve
Amilcar villalobos says
Mi teléfono se perdió o me lo robaron cuando salí no recuerdo en qué momento pero cuando regrese no lo tenía como hago para darle de baja gracias
charlene mahoney says
I got a message that my phone needed to be recertified on 9-27, but when i called the 611 number my phone said user unavailable so the phone is deactivated. I called customer service using a neighbor phone and was told it could not be recertified on a phone. I was told to use the computer but I see nothing to help there. What do I do then?
Free Government Cell Phones says
Several Life Wireless customers have complained about the same thing in the last few days. Try calling the other customer service number, 888-543-3620, and ask for a supervisor.
Robert lester says
I have a life wireless phone that was lost or stolen can’t reach no one plz shut the number off 501-538-****
Free Government Cell Phones says
We can’t do that, Robert, because we’re not your service provider. You need to contact your service provider’s customer service team to cancel your account.
Eneida Jusino/ eneida cdrespo says
i resertified for my phone cause i moved to a new apt.after some time living at new add.my phone was cancel cause they said some one else had a phone register at this add .i donot no any one there but me ..i have my phone because am deable in very poor health.i have a passmaker..am diabetic i can walk very well.and meny other health issues..i need a phone to call doctors apt.and ambulance..and keeping up with treatments.do not know what to do. my phone is not working but the number is 352-999-**** please tell me what to do very desprete. thank you
Free Government Cell Phones says
It’s likely that a previous resident of your apartment had a free government cell phone and has not reported their new address to their service provider since they moved. All you can do is speak to customer service and ask them to check into it. Unfortunately, this is not an uncommon problem.
Keith says
that is not an uncommon problem because crooked companies like Safe Link keep you registered as having a phone for as many years as possible even though you don’t have their phone anymore.
Steve says
Yes Safelink, was reluctant to let go of my being registered in my information with their service…
I had to use USCA step #3 on-
http://www.lifelinesupport.org/ls/issues.aspx
to resolve this, pretty bad of such dealings of such a large Lifeline Company – to the needy and low income Americans.
The parent company being TracFone, which shares the same Headquarters address as both listed on BBB, only fairs with a BBB rating of “A” there with 4525 complaints closed with BBB in last 3 years | 1330 closed in last 12 months.
While somehow Safelink retains an “A+” rating there with 617 complaints closed with BBB in last 3 years | 224 closed in last 12 months.
Must be that of open public population, versa, Lifeline population and usage and service.
http://www.bbb.org/south-east-florida/business-reviews/cellular-telephone-service-and-supplies/safelink-wireless-in-miami-fl-90095200
http://www.bbb.org/south-east-florida/business-reviews/telephone-pre-paid-card-sales-and-distribution/tracfone-wireless-in-miami-fl-21000362
Still I’d advise all Lifeline eligible to rethink their Safelink Lifeline service they may currently have. Just read the reviews on BBB links I supplied for you.
Steve
Mai Yia Yang says
Hi! My name Mai Yia Yang. My phone is a Life Wireless Phone. My grandkids were playing on my phone. And now… they lock or block my sim. So I don’t have a PUK numbers. Wha should I do? Please help me!! I need my phone to calls appointment. So would you please be kindly to help. Thanks Mai
Free Government Cell Phones says
Here’s an article that tells you exactly what to do, Mai:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Michelle Fairchild says
I need to recharge my account i called yesterday and they told me to go on the computer.
Free Government Cell Phones says
Excellent advice, Michelle. Do as they said.
Denise Hilliard says
I’m the Service Coordinator at an 82 unit low income senior/disabled apartment complex. I BTC Communications/Life Wireless here last year and a lot of residents got a phone. Now one of my residents came to me as his phone stopped working, I called the number that I had from BTC Communications and left a message, never got a return call. I then went to the Life Wireless website and e-mailed customer service and the e-mail came back as it couldn’t be delivered. Now one of my other residents came as all of them have to re-certify by October 18th, she called Life Wireless customer service number and was just instructed to do different things but never got to speak to someone, she then dialed 611 from her phone without success. Are they still in business or do my residents have to fill out an application with Assurance? Many of my residents have Assurance and I have never had a problem with them at all, quick response, send free phone when one was damaged.
Free Government Cell Phones says
We think you have the right idea, Denise. If Life makes it difficult/impossible to communicate with someone who can help, you should feel free to have your residents switch service providers. Keep in mind that it doesn’t have to be Assurance. Here’s where you can find a complete list of service providers in your state. Not all Lifeline companies offer the same plans, so you may be able to find one that offers more minutes and texts and maybe even data plans for your residents. Check them all out.
https://www.freegovernmentcellphones.net/states
Renay Figueroa says
Where and how can I cancel this phone plan?
Free Government Cell Phones says
You need to contact your service provider’s customer service team. Try calling 6-1-1 on your free government cell phone.
Cathy says
I need to know…..is there a data plan? like straight talk does $45 unlimited text, call, and internet.
IF so…..
how much does it costs?
is the text and call unlimited?
is the internet unlimited?
How do I go about getting the plan on my tracphone?
Free Government Cell Phones says
Plans and offers change all the time, Cathy, and it’s impossible for us to keep up with them closely enough to feel confident about any answers we can give you. We’d suggest that you contact Life customer service to get accurate answers to your questions.
jean white says
I a hard of hearing and need a louder phone how can i do that
Free Government Cell Phones says
We have an article that you should read. It covers the subject of sight/hearing/voice-impaired policies of all the major Lifeline Assistance companies. Check them all out to find the company that seems like the right one to you.
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Martha says
Mi teléfono se daño; no hace nada…e tratado de comunicarme con safelink pero no tiene opciones ninguna para hablar con nadie y necesito un Phone.
Free Government Cell Phones says
el servicio al cliente llame por 9-1-1
Steve says
Statements like I forget, I don’t remember, who is my carrier…
Really people how much more could you be disconnected from a free service. I’d bet if you were paying the $10. bucks every month you’d know who it is.
1.Didn’t you BOOKMARK – Phone site you checked out and choose.
2.Didn’t you’ve saved copies of the forms you submitted?
3.Haven’t you ever logged in to your online account?
4.Haven’t you ever sent an email to your phones service provider?
5.Didn’t you save the box or paperwork when your phone 1st came?
By the way who’s the President of the United States, just testing if
you could answer at least one question.
Any one of the 1-5 above could help you – to help yourself, are you beyond helping yourself, is this where society is headed with Gov. help?
This is just unbelievable to me that you can have the opportunity to a free service and other than making a few initial choices, you disconnect from it’s reality and live in a state of oblivion till you need some help with it.
Get involved and stay involved, look hard at these Lifeline providing companies and weight their pro’s and con’s with that of others offered in your State, go with the best company out there (review them every 60 days-transfer your Lifeline benefits if need be), and help others to make the Lifeline entitlement program better for our common good now and in the future – stop the fraud, abuse and waste of Government funds by being more involved and in understanding how the Lifeline system works. For all of this to work, you at least need to know and remember your Lifeline company supplying your free phone service.
Steve
Free Government Cell Phones says
Hey, Steve, how do you think we feel when we have to answer answer that same question for readers 25 times a day. We always (well, almost always) try to be polite and understand, but what you said is what we often think (and want to say).
Steve says
Hey – by the way I wasn’t trying to be rude or not polite. Just a strong measure of a reality check for some and pointing out a few things people should use in helping themselves first and foremost to solve their own problems.
Otherwise they are just being lazy or really thinking it’s up to someone else to “”figure out my troubles for me”” – and that’s JUST what’s WRONG with this picture.
Lifeline was meant to be a hand up, not of a hand out…
With a hand up your supposed to remain responsible for your own actions and life but, I can see where the old or injured, and ailing might face more of an obstacle and need additional help. My comment was not meant for them.
It’s to the one’s who come on here and type for help and haven’t tried to:
1. understand your site and the help your able to offer.
2. give you enough details in how they’ve tried to help themselves first.
3. rely on someone else’s problem solving skills and not try to develop any of their own.
4. habitual laziness and thinking the system owes me.
I commend you in your efforts to help, if only it was easy to know the one’s who are most likely to cry wolf or the sky is falling and weed them out from even posting, preserving your help to the true in need of it.
Not the LAZY.
Free Government Cell Phones says
By the way, Steve, if you can tell the comments moderators apart based on the personalities that come across in their responses, you should become a psychologist.
Steve says
touché,
I probably deserved that…
It could be as simple as a few or the same, and that of the different facets of pressures in any kaleidoscopic view and time frame they would answer in. Same holds true for anyone, myself included.
My point was although an answer is helpful, not all help is beneficial to be spot on advantageous, most seemed clinical, almost routine and scripted in nature of the response.
That I lean towards and enjoy more of the answers given that relate to the subject, personalize the experience for the questioner and create a direct line between question – answer – questioner – answerer, but most of all – it is of a pinpoint in focus to help…
Yes, I understand you can only be as good as what you have to work with in that of a question details and of the answers your allowed to give. Which may be why of the differences I’ve noticed as described in my comment of a different article.
It should be looked upon a complaint to one is a complaint to all Administrators of both sites.
Steve
Free Government Cell Phones says
Friendly comment moderator: Thanks for your input, Steve.
Angry comment moderator: @#$%&*!
Gary Clayton says
how can i find my carrier
Free Government Cell Phones says
Call 6-1-1. It’s the universal customer service number used by every service provider. It should, theoretically, be answered by your service provider.
Amandasteinkuehler says
Cheap phone don’t work great. can’t hear never get a hold of customer service
Free Government Cell Phones says
Try calling 6-1-1, Amanda. It’s the easiest way to reach your service provider’s customer service team.
Steve says
Looks like Life Wireless changed website/online account some, layout in online account has less tabs now / both sites have added the color Orange here and there as accents. Green and Orange oh boy “ick”.
I have a Logic M5 and been with LIFE for near a year now, last 3 months calls have been breaking up and dropping really bad.
Anytime of day. When I first started with them calls were like I was taking to someone standing next to me. Loud and crystal clear now it’s like a strobe light in intermittent sound going outside doesn’t help.
ANYONE ELSE FACING THESE TROUBLES SUCH AS THIS ?
I went with LIFE cause AT&A supplied network service for them in my area, just wondering if this is still the case. TODAY?
HOW reliable is your LIFE service Now compared to your first month?
ANYONE ?
Steve
Amber says
When I call the customer service number listed it makes u listen to 7 min of free offers but does not connect you with life wireless…I have email the company and get no helpful response
Free Government Cell Phones says
Bad story, Amber. Really bad story. Try calling 6-1-1 from your free government cell phone. That should connect you with Life’s customer service team.
Demetrius says
How do I renewal my contract online ?
Free Government Cell Phones says
Pretty good question, Demetrius, because Life does not make it readily apparent how to do your annual re-certification on its website. We’d suggest that you scroll to the bottom of the homepage and click on “Customer Service.”
MARK A MOSELY says
Hi I’m interestedin becoming an agent what is the process
Free Government Cell Phones says
We don’t know how Life operates, Mark, but most of the Lifeline Assistance free government cell phone companies hire sub-Contractors who hire the folks you see in the street tents and booths. In other words, they do not work directly for the cell phone companies. You may be able to contact Life’s corporate headquarters and inquire as to who you should talk to in your area.
Deanna says
I already have a cell phone number and am I able to port the number to my new phone?
Free Government Cell Phones says
Yes, but you must make sure you tell the customer service rep that you want to port over your phone number during your initial contact.
Danielle Lynn Blackwell says
I have a logic M5 and I have to use the alarm and my phone does not have a way to change the time from AM to PM. I was just wanting to know if I was overlooking it are is there a way to change it
THANKS
DANIELLE
BLACKWELL
Free Government Cell Phones says
Best thing for you to do is Google your phone’s make and model and the words “user manual.” You’ll find the user manual you need to answer your question.
Steve says
The Customer Service TAB (top of page) on Life Wireless homepage has a link to their phone manuals.
LOOK FOR THISv
Phone Manuals
Find your handset manual here.
All Phone Manuals-
http://www.lifewireless.com/manuals.php
You’ll have to choose your specific phone – LOGIC M5
and it will load the manual, right click on it and print it to
your PC. [I have adobe installed and couldn’t just save it (download) but had to print it (document) to a file with a .pdf extension for later viewing.
Steve
Wendi Wright says
Phone stolen. need phone replaced. how can i receive another phone and still have my contacts listed on new phone if not stored in sim card but on new phone.
Free Government Cell Phones says
Two completely different issues, Wendi, with two completely different answers. First, it’s simple to get your phone replaced. Just read this article:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
You other problem is, we think, insurmountable. Without the phone there’s no way to retrieve all your contacts. If any of our readers have any other ideas, we’d love to hear them.
Fern williams says
Could u still send me a replacement phone and turn off sending my number
Free Government Cell Phones says
We cannot, because this is an independent website that’s not affiliated with any of the Lifeline Assistance companies. Here’s one of our articles that tells you what to do if you lost your phone:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Steve says
You can see back as far as 90 days when logged in to your online Life Wireless account, just phone numbers are shown – no names, which 90 day is something instead of nothing now.
login
tab – my usage
scroll to – daily usage
duration – 90 days
requires clicking on DETAILS of each entry listed of Minutes to see number, SMS don’t always have numbers shown sometimes codes are there.
Not knowing numbers by heart to a Name will require some work on your part. Maybe if you get in touch with LIFE you could get more than 90 days – 6 months…?
Steve
ernesto jaramillo says
Im tring to log in to my account but I cant receive text messages can I get my log in code sent to my g-mail my number is 951325****
Free Government Cell Phones says
Sounds like your phone is broken, Ernesto. Here’s an article that tells you what to do to get it replaced:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
MYESHIA says
CAN A LIFELINE PHONE GET COLLECT CALLS FROM JAIL
Free Government Cell Phones says
Damn good question, Myeshia. That’s one we’ve never been asked before. We honestly don’t know the answer, so we’ll use a little logic. If your Lifeline free government cell phone allows you to make calls nationally for the same rate per minute, there shouldn’t be any reason why you cannot receive collect calls from anywhere in the nation. Make sense?
But we admit we’re guessing. If any of our readers have experience and know the real answer to this question, Myeshia and we would like to hear about it.
keshia says
Can i activate my life wireless phone on-line?
Free Government Cell Phones says
Contact Life’s customer service team.
Melissa says
Yes I was wondering does life wireless free government phones come with data internet. wasn’t sure. thanks. I’m in irvine ky 40336.
Free Government Cell Phones says
You should definitely contact Life directly to make sure this answer is currently correct, but we do not believe Life offers data plans (we cannot find any on the company’s website). If Life does not offer the plan you need, check out the other companies and plans in your state. You can find that info here:
https://www.freegovernmentcellphones.net/states
Nellie Diaz says
Buenas noche es para saber como puedo saber si alguien a cojido un celuler con la informacion de mi mama es que queremos solicitarle uno pero me indican mi sobrina que ella tiene uno pero en su poder ella no tiene ningun celular lo cual me indica que cojieron uno a nombre de mi mama pero lo esta utilizando otra persona como puedo saber si me pueden ayudar un millon de gracia y que dios le bendiga.
Free Government Cell Phones says
No hablamos español, Nellie.
Codi says
Not sure if you have the answer but, if I take my sim card out of the phone they gave me, and put it into a Verizon iPhone, would the data plan still work? I did it about a month ago, it switched the phone over to Life Wireless, and has been working fine, I just can’t seem to figure out how to access the internet without use of Wi-Fi.
Free Government Cell Phones says
We are experts on the free government cell phone program, Codi, but we do not claim any expertise in mobile phone technology. You’ll need to speak to tech support at your service provider to get something that technical answered. It may be that your phone is not completely compatible with your service provider’s network, but that’s what our grandpappy used to call “a wild-assed guess.”
Steven Feiner says
Hello, I just wanted to mention for those that try to apply at Life wireless that I had gone to the website to check out the application process and they do not currently (website said in the future they would, whenever that might be) offer the ability to apply online and a search for a local rep.(I wouldn’t use one anyhow) was unable to be found for my area. You can still call but ATM it doesn’t appear that applying online is an option.
Free Government Cell Phones says
We just visited the Life website, Steven, and had no trouble going through its online application process. Perhaps you should give it another try. Or maybe it’s a problem just in your state. We cannot explain the discrepancy.
Amanda Blevins says
I ordered online a week ago.
Free Government Cell Phones says
Chill, Amanda. Most of the Lifeline companies claim you’ll get your phone in two weeks. But our readers say that in the real world it’s often three weeks, four weeks, maybe even longer.
mark dow says
My life wireless device is asking me to enter a puk code .how to get the code to unlock my phone?
Free Government Cell Phones says
Ask and ye shall receive, Mark. Here’s an article that answers your question:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Kimberly A Talamantez says
I wanted to know if your currently hiring for agents to distribute phones under a tent in San Antonio Texas if so how can I apply? Thank you
Free Government Cell Phones says
You must contact Life Wireless directly to get your question answered, Kimberly.
naomi james says
Do you currently have any tents set up in the Lexington my area?
Free Government Cell Phones says
There is no way of knowing where or when the tents or booths will be set up, Naomi. The people at those booths are independent contractors and set their own schedules.
japoria bearden says
hello i was seeing if i was able to put the sim card from here into my kyocera .
Free Government Cell Phones says
It’s completely dependent on the make and model of your phone and Life’s policy about SIM cards. Please make sure that you contact your service provider’s customer service team to discuss the make and model of your phone before you attempt to make any changes with your SIM card.
Curtis says
How do I check my minutes and data
Free Government Cell Phones says
NO way for us to answer that question, Curtis. We don’t know your phone make nor model. We’d suggest that you call your service provider’s customer service or tech support team.
christine Richardson says
Hey I’m name is christine Richardson I have this phone for over two years and now it is cutoff and I was wanting to know why I still get benefit
Free Government Cell Phones says
There’s no way for us to know why your phone service was cut off, Christine. You must contact Life Wireless directly.
Mark Narges says
GOT MY PHONE ON JUNE 7 IT WONT CHARGE UP! I NEEF A EW PHONE ASAP. MY HO ME ADDRESS IS 166 NEBRASKA AVENUE **********
Free Government Cell Phones says
Sounds like you got a defective phone, Mark. Here’s an article that tells you how to get a replacement for a broken phone. Do not take no for an answer — insist that they provide a functioning cell phone.
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Steve says
REPOSTED: [Amended] From Dec.19th 2015 at 6:31AM
THE BEST SELF HELP STARTS WITH YOU GOING IN THE RIGHT DIRECTION – Posting here only tells others that you have problems. Your Not Telling your Lifeline Service Provider in anyway that is going to be helpful to you, although any problems you experience will inform others to any company issues to be concerned about with this Lifeline
Service Provider.
THAT RIGHT DIRECTION – BEING A PERSONAL CONTACT MADE BY YOU TO YOUR SPECIFIC LIFELINE SERVICE PROVIDER.
A Personal Contact made by you to your specific Lifeline Telephone Service Provider is needed for any type of a problem to be resolved or any account changes to happen respectively and permanently with that of your current Lifeline phones account and service provider…
This HERE “Website” your on, is all about comprehensive information on the Lifeline – Free Government Cell Phones program, and, that of the programs Lifeline Servicing Providers, the States that they service and their available plans offered to their customers in those States.
A great deal of information is covered herein and indexed for you under the blue banner that’s at the top of each page on this site.
Please do know, if you make a post for help or a request to your Lifeline Service Provider HERE on THIS SITE,
You have NOT MADE A PERSONAL CONTACT to them for any PROBLEM or HELP you seek.
You must still contact them directly by phone, email, chat (if offered),or
by using their Contact Information supplied on each of the specific LIFELINE Provider respective areas from their article and information page here at Free Government Cell Phone website.
Free Government Cell Phones website only offers and posts of information, News, program changes – updates to that the Governments Lifeline Phone Program, and of the Lifeline Telephone Service Providers in their offering the Lifeline service in/of the States they cover and their service plans, with links to each of the Lifeline service providers homepage given in each of their respective areas.
Besides this, the Free Government Cell Phones website offers a good medium for all Lifeline customers to post their Praise and Grief of their experience with these Lifeline Telephone Service Provider companies on and in their covered respective areas of information within the site.
Free Government Cell Phones “Website” is and has been a great resource of information, program up-dates, changes, News and direct site links to each of the Lifeline Service Providers in the Government’s Lifeline (free phone and service) program. I use it a lot and like it.
(I praise them for going the distance in their efforts to inform all of us).
AGAIN – Free Government Cell Phones is NOT and Can Not be a bridge to any resolution you seek from any Lifeline service provider. They do give some advise and an occasional link to help people out.
To post questions or ask for personal help related to your specific Lifeline providers account, service, or hardware is beyond the scope
that Free Government Cell Phone website can offer to you, and that of their personnel can help you with, as they Do-Not have access to your Lifeline telephone account, your billing information, your Lifeline application, your identity documentation, or handset model.
I hope you to understand these facts now, Thank You and in your personal understanding of this that it will help out all Free Government Cell Phone personnel.
As for “Life Wireless” Lifeline Provider specific account related information or help you may need, you still will need to personally contact “Life Wireless” directly by any of the following ways.
Easy Contact: Dial 611 – from handset to customer service
Website: http://www.lifewireless.com/support.php
E-mail (general contact): info@lifewireless.com
E-mail (supervisor contact): zakiya.edwards@lifewireless.com
By Phone: 1-888-543-3620 Hours: M-F: 8AM – 8PM EST,
Sat: 8AM – 8PM EST, Sun: 8AM – 8PM EST
Most issues related to your account or service with the Lifeline Program must be resolved by your specific Lifeline Service Telephone Company you signed up with and supply the service to your account, such as –
Apply for Lifeline, Report a Problem, Verify My Identity,
Resolve Duplicate/Existing Service Issue, Recertify,
Switch Companies-Lifeline Benefits Transfer.
If this yields unsatisfactory results your next step would be to contact your State of Residence Public Service Commission, for all States see- http://www.naruc.org/about-naruc/regulatory-commissions/
and choose your State from the list.
For Life Wireless specific customers which can be found on Life Wireless website (link)- http://www.lifewireless.com/phones.php
Then listed under @-[Phones & Rates],
then under @-[Program Rates], there will be a box for – STATE [please select], with a dropdown menu of the States they service.
PICK your state and then you will find a listing of your states Public Service Commission or similar contact details like address, website, phone number.
Or use (Your Cities Telephone Book – State Government Pages) for
your STATES – Public Service Commission, contact information.
So if you have contacted your (1) Lifeline Telephone Company and then your (2) State Regulatory Commission and continue to have Lifeline problems, then only if you have exhausted (1) and 2) options above you can always try USAC (Universal Service Administrative Company).
Email Lifeline, see Step 3 – Email Lifeline Support (at the bottom of page) clicking on the BLUE link – where it says please email Lifeline Support and we will try to help you, use this link below.
http://www.usac.org/ls/issues.aspx
The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated by the Federal Communications Commission (FCC) as the administrator of universal service. [USAC is not a phone company and does not handle the application process or qualification procedures for the Lifeline Program. If you have questions about your application, please contact your phone company directly].
So you see, being in the right place to ask for help is the MOST IMPORTANT part to actually getting the help you need.
Then if you find NO help from your Lifeline Telephone Company,
please go to the next step of related departments for HELP.
It’s UP TO YOU to not give up – if your Lifeline Service doesn’t work or your having problems with any part of it, it’s still more than likely the Lifeline Service Provide that handles your account, that you signed up with, will still be receiving Lifeline MONEY for your account, even though your Lifeline service is disrupted or any other consequence to your Lifeline service you still suffer from.
You can do a Lifeline Benefits transfer from one Lifeline company to another Lifeline company, the new Lifeline company you’d like to use, just contact them about the process and steps needed for a Benefits transfer over to them.
Remember to keep any correspondence and documentation as they advise you of the process and to safeguard against a possible Duplicate or Existing Lifeline Account Service Issue.
I really hope this helps you to understand your options.
Evette's mckee says
How do I check the voicemail on my logic phone
Free Government Cell Phones says
Google the make and model of your phone plus “user manual” and you’ll undoubtedly find an online user manual that will provide the answer to your question.
Steve says
@Evette’s mckee
On my Logic M5 Phone to check my voicemail with Life Wireless,
I just press and hold the number 1 key, till it starts ringing.
Then It answers and asks for your password, you have to have set this PW up before hand, when you initially setup your voice mail account. I don’t remember right off but, if you’ve never set up your voicemail – try pressing and holding the # 1 key till starts ringing and see if it asks you to set up your voicemail that way.
If you run into any trouble – I’d call 611 (customer service) from your logic phone or dial 1-888-543-3620 from any phone.
Life Wireless Phone Manuals can be downloaded at-
https://www.lifewireless.com/csp_get_file.php?d=M
Logging in to my Life Wireless on-line account, I don’t see anything voicemail related or even logging out and looking at their main webpage. Not one FAQ either.
Margaret Galvan says
My cell phone keeps saying enter network unlock code how do I fix this?
Free Government Cell Phones says
This is your lucky day, Margaret. We recently published an article that covers that exact question. Take a look:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
jenna says
i need number 606-233-8073 rest set please to get the patteren off have to have it in cause of emergencies live by my self with 2 babies
Free Government Cell Phones says
This is a problem that can only be solved by your service provider’s tech support team.
Shayna Bays says
Where in charleston wv will you be today?? June 25th, 2016??
Free Government Cell Phones says
We do not recommend signing up for a Lifeline Assistance account at a street tent or booth. There has been too much fraud. You would be much better off signing up online or by phone.
Here’s our West Virginia page. Check out all your options:
https://www.freegovernmentcellphones.net/states/west-virginia-government-cell-phone-providers
Evelyn García Oyola says
My phone is broken . How replacement.
Free Government Cell Phones says
Read this article, Evelyn. It will tell you everything you need to know.
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Allen says
Your website says that Life Wireless provides free cell phone service in Connecticut. Going to their website, trying to sign up for a phone, they don’t provide an option for Connecticut. Did they discontinue their service to the state or are these website errors?
Also, it would be helpful if you could report the underlining carrier for each phone service. I currently have Assurance Wireless (which uses Sprint) and phone calls continually get dropped due to poor coverage. I think (not sure) that Life wireless uses AT&T.
FreeGovernmentCellPhones.net says
You are correct that there is no selection on the state pull down list for Connecticut. We see that they still list job opportunities for Connecticut, and also have the state listed in their Terms of Service, so we’re sure they did serve the state prior. Either they made an error on their states list, or they have indeed withdrawn service from Connecticut. Can you tell us if you have any success by calling them?
Douglas Shelton says
I would like to cancel my free cell phone service with you please, and would like to do so as soon as possible please,
I didn’t like the way I was treated when signing up for it , I asked for a smart phone and was told that they didn’t have any but the next person asked for one and received one! And for a week couldn’t make or receive phone calls, so I would like to discontinue my service plan with you ! Thank you
Free Government Cell Phones says
Here’s your first problem, Douglas. We are not Life Wireless, so you cannot cancel your service by leaving a comment on this website. You must contact your service provider directly.
And here’s your second problem. You can cancel your service, but you cannot sign up for a different Lifeline service for 60 days.
Wydas Scott says
I have a hard time to find activation on the website, signing in, and just navigating the site always an issue with the whole process
Free Government Cell Phones says
If you’re having trouble with one company, Wydas, you can always enroll with one of the other Lifeline Assistance companies. You can find a complete list of free government cell phone companies in your state here:
https://www.freegovernmentcellphones.net/states
juan paniagua says
How can get back My lifeline
Free Government Cell Phones says
Before we can answer your question, Juan, we need to know why you no longer have Lifeline service.
Dillon says
Its says i get my 500 free minutes today but they still are not on here
Free Government Cell Phones says
Contact customer service, Dillon.
Irene says
I lost my phone would like it 2 be shut off
Free Government Cell Phones says
You must call your service provider to cancel service, Irene.
Henry Brown says
I’m constantly calling 1-888-543-3620 customer service to report my phone that I just today & some stole my phone that quick, I’ve been calling this customer service for the past 45 minutes and no answer but I was put on hold and 1 minute I awaited for 6 minutes I hung up & recalled had to wait another 8 minutes and no 1 answered, I recalled rite back & waited another 5 minutes & no 1 answered now my phone has been stolen & I am calling to report it to get it turned of but no answer, what is wrong with I’ll service ? No answer, now my phone is stolen & being used for what ? Would U people please have my phone turned off cause if something go wrong & my number is being used in a crime I will show that I was trying to report my phone was stolen & I never gotten a answer on the phone when I called you all, ” THANK YOU !
Free Government Cell Phones says
We wish we could turn your phone off, Henry, but we are an independent website, not your service provider. If you can’t reach Life’s customer service team by phone, go to its website and find its “Contact” page. They offer an email address for customer service.
Kristi Burkhart says
Can u get extra minutes and texts for a charge each month?
Free Government Cell Phones says
Yes, Life Wireless allows you to purchase extra minutes through MoneyGram.
Hayley Simon says
I’ve had my Logic M5 for about 3 months now, my sims card will not work anymore. I’ve tried turning it off and on, removing the SIMS and putting it back in, looking through the phone to see if it could manually be messed up in there but it isn’t. How can I get a new SIMS? Do I have to order it, or wait until someone in my neighborhood sets up another tent? Thanks in advance please help us!!
Free Government Cell Phones says
Talk to the customer service team at your service provider. They can tell you what the company policy is regarding damaged SIM cards.
Linda says
I have the M5 Logic phone and my battery was defective. I called customer service (she had me do a few things and said it was defected and they sent me a new battery. when I remove the back cover, the battery is a whole lot bigger than the one that is in there. Tell me how to replace the battery, may me I’m doing something wrong. Ther is like a red cover sort of thing on the new battery. Do I remove that. The one that is in there now does not have a red cover. Help me please.
Free Government Cell Phones says
We’d suggest that you get in touch with the Life Wireless tech support team ASAP. Another solution would be to take your phone and both batteries to a cell phone store and ask if they can solve your issue.
Elledelle says
Life wireless does not allow CA residents to apply online and linknyou to CPUC to complain…
Shcarra says
My phone is broken, how can I link my Sim card to my metro PC cell
Free Government Cell Phones says
Rules vary by company and tech solutions vary by make and model of phone. You really need to contact Life Wireless’ tech support team to make sure you get this question answered properly.
ruben torres says
Can i please get a copy of last months call log. My phone broke and i need my contacts, or call history. 619341****. That was my number about 4 days ago
Free Government Cell Phones says
Sorry, Ruben, but we are not Life Wireless. We are an independent, unaffiliated website. You must contact Life’s customer service team by phone or online.
Jerome says
How can I become a rep to distribute the phones
Free Government Cell Phones says
Call Life’s customer service team and ask them that very good question. The process varies from company to company.
Siraj says
We live in an area that has very poor reception, let me know please what carrier you’ve, Verizon work fine here .. if i can insert sim card in any GSM unlock phone will work ? if i want more data how much it’s going to cost like 3 GB for one month, Thank you.
Free Government Cell Phones says
Hi, Siraj. You need to contact Life Wireless directly. This website is unaffiliated with Life Wireless or any other free government cell phone company.
Bryan Legaspi says
I just got a phone the 20 of this month but today it didnt want to turn off . What can i do
Free Government Cell Phones says
Call your service provider and ask for tech support.
Tracy Barfield says
How can I check my phone activities
Free Government Cell Phones says
Only customer service or tech support at your service provider can answer that question. It’s different for every phone.
Joe says
Will the sims card work in a “Motorola Maxx XT1250”???
Free Government Cell Phones says
Only the Life Wireless tech services or customer service people can answer that question. Every company is different.
nancy says
Do you all have representatives in the field signing people up for the phone and hand the phone out that day at that time? If so what type of phones do you have with what service provider?
Free Government Cell Phones says
You must contact Life Wireless directly to get your question answered, Nancy.
connie says
and as long as it is GMS working system also?? i was wondering. if anyone knows plz let me know.. thxxxx
connie says
can u use any phone wit sim card in the lifewireless program? meaning, can i use the sim card from my phone an put it in any unlocked phone that takes a sim card? like a unlocked t-mobile sidekick?
Debra says
I got locked out of my phone and entered puk more than ten times wrong do I need to get another sim
Ken Cox says
My Life cell phone has stopped working and I need to know how to get a replacement.
Free Government Cell Phones says
Contact Life Wireless customer service.
Mike says
Which companies use att network?
Laura Revells says
I need a phone !!!!! Someone help!!
Free Government Cell Phones says
You’ve come to the right website, Laura. Start on our homepage and you’ll find all the information you need to find out if you qualify, and how to get a free government cell phone in your state.
Rosa says
Is there any cases for this phone yet? My speaker doesn’t work and I have Logic X1. This phone is amazing!!! ?❤???
peter says
I have been using an unlocked metro pcs lg stylo lte works just fine on it, it’s 9.95 for 400mb, also you can use any att phone with life wireless i tried 3 phones to make sure, just buy an gophone, My friend got the att zmax 2 for 80 at walmart and it works fine on life
MARIUM says
I got my minutes this month now I don’t have none. I called and they said I applied for another phone so how do i track it ……
karen brunoni says
i need to exchange my phone as it wont ring in half the time and you can not hear on it
Jasmine says
I want to know if I can get a bill that shows me every single call and text message send and received by my free phone
Stacey says
What carrier is life wireless connected with? At&t? Verizon sprint? Looking to put my life wireless sim into an old phone of mine but need to know what carrier phone I need so it can work.
Bear says
It’s att, they are just backing packing off of them for service.
connie says
hi do u know if any phone that uses their type of sim card can be used for service?like t-mobile sidekick? it uses the gms service / an a sim card.
Free Government Cell Phones says
The Federal Communications Commission has mandated that all free government cell phones must be “unlocked”. However, some Lifeline Assistance companies are dragging their feet on this issue.
Mary Brown says
Life wireless sim cards will work in an att phone
Tried it and it worked for the first time.
paytoncollins says
what is the puk code for my phone
matthew says
Idk my password
yajaira garibay says
how can I cancel this phone..?
Arturo Vargas says
Me robaron mi obama phone que puedo hacer
Travis says
The California 1250 plan includes Data. Sounds like it allows for smart phones.
Jozy maeyama says
Long story short, I reported my imei/phone stolen and had it blacklisted- I recently found it and had it taken off the list and but now My SIM card is blocked from network use. How do I unblock or unlock it without having to replace my SIM card! Help!
John Forbes says
i got a free phone from your company and it’s only like three weeks old and it completely died. I’d like to get a replacement phone. i can be reached by above e-mail or at 661212***** thank you.
Jessica says
I lost my phone can u please send me a new phone my address is ***** ave Warren Ohio 44484
James R. Henry says
You will need to call Life Wireless. Since the system here blocks for numbers & other personal identifiable information, you can visit their website for the customer service number, or even t sign up for a customer account, if you are a current subscriber. http://www.LifeWireless.com
Paulette S. Robinson says
My phone is broken and i need a new phone and the number 312485**** and my name is Paulette S. Robinson my SSn ***-**-****
Marcelino Calderón Soto says
Soy de Puerto Rico y quisiera saber cuanto tiempo me queda para actualizar mi información para seguir con el beneficio
Rogelio Santiago says
necesito saber si todavía puedo recibir los servicios ya que una vez lo solicite pero quiero saber si todavía estoy activo o no pues perdí mi teléfono y necesito saber si puedo tener los servicios de nuevo.
Lynn Hadley says
Live in Fairfield CA 94533 would like to know where a lifewire vendor is located? Local parking lot of shopping center? Outside tent associate?
angie cradeur says
I can’t get online to download free ring tones or free games, why?
dawn tilkens says
my boyfriend phone has enter puk # or it dials sos police how do I solve this problem
Richie Thomas says
My AT&T phone was stolen the # is (657)-291-**** how can I get a replacement phone and I would like to change my service to unlimited please ? Thank you for your time.
vicki hall says
where will they be set up today in charleston wv
Ann says
I have a Lifeline phone ( Logic phone ) but the numbers and letters are so small I can not see them ver well, I want to know can I take the SIM card out and put it into a flip phone with big numbers and letters will this work?
Chris says
I took the Sim card out of my Logic x1 & tried it in several different phones. with no luck. Can you please help me?
James R. Henry says
If you place your sim card in an AT&T phone, or unlocked GSM phone, it should work!
Elizabeth Baker says
I want a new phone, preferably w/a larger keypad and the most roll-over minutes that I can get f/free. Which provider do I need to go with to get this? Thank you
flora morgan says
My phone was stolen out of my house. The number is 661 371 ***** I would like to have that service cancelled.
Lisandra Pastrana Ortiz says
How do i get replacement Phone
esmeralda sanchez says
I am very happy with service no complain hopefully lifewireless can do alot for you if you qualify and talk and txt for a good price and you can buy ur data .and your sim card unlock u can use on lock phone great .do away with .bills and affordable awesome happy customer.
Aaron laird says
How do i provide proof of income, being i do not have any income.
Pauline Sneed says
Cannot do all 611 from mobile phone, I t says no sevice
Kenvion says
How do u get the pun code for my phone pleases
Ballayet says
How to i get my phone sim puk
Joseph Muzzy says
I like to klnopw why I am not able to get one of your so CALL FREE PHONES i have tryed now twice here in Calif. & no one will help me I make less than $10.000,00 A yr. & Last yr it was not EVEN $ 5000 .00 for the yr & I saw a Woman hand the phone to her son to have HU ! I don’t get one BUT A TEENAGER can get one because of his MOM bbeing on WELFARE or Section 8 houseing or Medical BUT I DON’T F**KING get ONE this is what my TAX DOLLARS PAY FOR HELL NO I would LIKE THE CEO OF THE COMPANY TO GET IN TOUCH WITH ME SOON BECAUSE THIS IS NOT RIGHT ! ! & the woman that gave the phone to her son Had a I PHONE thats right a IPHONE . NOW THE CEO I WANT YOU TO GET IN TOUCH WITH ME OR I CALL SOMEONE HIGHER THAN YOU LAZY F**K
KELLY says
You’ve tried twice? Tried what? U dont need a phone. U need medicine! U also dont know what your talking about & the circumstances. My Mom bought me similar phone, thats right similar phone for my Birthday,when my teen goes out he takes the Gov phone so I can find him cause thats a welfare moms JOB! & to explain themselves to rich tax payers like yourself. so U need to mind your own biz. Spend the time ur bitching & figure out what your doing wrong Have u filled any info out online or paper to one of these free cell companys? Or do u think lazy f**k CEO is gonna do 4 U! Hahahaa. No. Please for your own good drop the ‘s’ from your TAX DOLLAR ($5,000). yours didnt pay for anything but yourself…Find that welfare iphone packin Mama with teen ASK her u lazy F**k. OMG you have pushed wrong button. good luck. P.S….move. Try a different state.
linda wooldridge says
I need to find out what is a puk number and how I can find out with mine is and how do I find that out because my phone is important and I need to get this done as fast as possible because I am looking for work
Steve says
THE BEST HELP STARTS WITH YOU GOING THE RIGHT DIRECTION – THAT IS YOUR LIFELINE SERVICE PROVIDER…
This is Free Government Cell Phones website and FGCP only
posts information and news of all the States that Lifeline suppliers
do offer their Lifeline service of those States, besides being a medium
for customers to post Praise and Grief of their experience with
these companies. This page is Life Wireless specific…
Free Government Cell Phones is NOT and Can Not be a bridge to any resolution you seek from any Lifeline service provider. They do give some advise and an occasional link to help people out, as well as News about the Lifeline Program updates.
You need to personally contact Life Wireless.
Please Contact: Dial 611 – from handset
Website: http://www.lifewireless.com/support.php
E-mail:
info@lifewireless.com (general contact)
zakiya.edwards@lifewireless.com (supervisor contact)
Phone: 1-888-543-3620
Hours:
M-F: 8AM – Midnight EST
Sat: 8AM – Midnight EST
Sun: 8AM – Midnight EST
If this yields unsatisfactory results your next step would be to
contact your State of residence Public Service Commission,
which can be found on Life Wireless website-
http://www.lifewireless.com/phones.php
listed under [Phones & Rates], then under [Program Rates]
there will be a box like STATE [please select] v with a dropdown menu of the States they service, PICK your state and then you will find a listing of your states Public Service Commission or similar contact details like address, website, phone number.
(Your Cities Telephone Book- State Government Pages)
You can always go to USAC website and ask for help with your
Lifeline Service Provider.
Lifeline Program Consumer Issues
Find out who to contact about Lifeline Program-related issues such as:
A problem with your discounted telephone services,
A complaint about your telecommunications company,
A letter from USAC about multiple discounts, or
To report Lifeline Program fraud.
http://www.usac.org/about/tools/contact/default.aspx
Being in the right place to ask for help is MOST Important.
Then if you find NO help go to related departments for HELP.
It’s up to you to not give up – if your Lifeline Service doesn’t work RIGHT. The Lifeline Service Provide still receives MONEY for you.
I hope this helps you.
Wesley says
I’m trying get a cell phone !
Maria Madrigal says
We have a phone already but its not working properly is their a way can use some other difffrent phone we bought along time ago and use those insted? Also os thier a way we can get internert and how much would we pay
Brooke Schwinn says
I have an Android free cell phone. I locked my SIM card, and have no idea how to unlock the PUK code lock. Any instructions would be appreciated. Thanks.
markbrett says
I just locked my phone to and steal have some puck numbers left
Eric Rivera says
Mi teléfono tiene que ser recertificado. He llamado al 611 sin resultados. Recibí por correo un folleto que cumplimente y devolví por correo el mismo día , no he recibido contestación . Se me indica hacer uso está página de Internet ,www.Lifewireless.com. y hacer clic en re certificación y tampoco da resultado . Que más puedo hacer? Por favor informe . Gracias!
Jai says
So if I found any phone that’s unlocked and has a sim slot, could I use that phone instead of the one they provide me with?
sandra ogunshakin says
Where do I go to get my free government cell phone
mallatt says
how do i recertify my phone service
Deborah k miller says
I am having trouble with my phone. No service or no mobile network available or an access problem. I have rebooted but that didn’t help. What should I do or what am I doing wrong. I can not place a call or receive a call. Cannot text or receive a text. I can do Facebook and get a Facebook notification by text. Please help. Deborah
Soliris Rodriguez Matos says
how do I recertificate my services in PR
Darrel says
At the top of this webpage it says “250 minutes and unlimited texts per month” but later on it says “250 minute plan: You get 250 minutes a month, but you cannot rollover any of the unused minutes to the next month. Sending or receiving texts will cost you 1/3 of your minutes allowance.”
Your top summary should match the correct details info later on.
FYI — Saying “texts will cost you 1/3 of your minutes allowance” is confusing.
Did you mean to say that if you ever send or receive *any* texts, then your minutes will be reduced to 250 – (250/3) = 166.66 minutes ? … Or did you mean that 1 text sent (or received) will cost 1/3 of a minute ?
Be more clear in your phone plan descriptions.
kristian says
I want a free phone please
darryl plair says
I have a cell phone store i would like to offer my customers
nilda l maldonado says
Como puedo obtener información para poder recuperar mi cuenta con ustedes.mi teléfono fue extraviado.robaron.actualmente no lo tengo y es muy importante para mi
carmen paslawski says
I have been trying to recertify for about a week, I have yet to receive the paperwork in the mail that I was told I had to fill out by lifeline after calling *611 ( per the text I received) and was told I had to have it all done and back to them by Dec 1st. Telrite did mail me a 4 page questionaire and that was sent back well before the 30 day dead line.
I have left many request for a return call and have yet to receive one or even a return email or text. being disabled and on fixed income I so cannot loose my phone .
with all the different toll free numbers I am trying all I get is the same recording.
Not having annother phone or even a computer at home and limited time at the library computers this is so difficult.
Please Help!
Thank You
Mike lara says
https://californialifeline.com/en/login
Becca says
Can lifewireless phones get collect calls from jail?
Tasha mullins says
Thank you I need a new logic government phone mine was submerged in the dish water please
Cassie says
Did you find out how to get a new one because I need a new phone too
Steve Eldridge says
I have the logic M5 and the battery died how the h*!! do I get a replacement battery none of the sites even have logic on them
Ingrid Nordstrom says
I would like to know if i can turn my Samsung galaxy s6 or iPhone into a lifetime phone. Also, i have safelink. Would í have to discontinue that?
salacia says
Hi I wanted to know how do I go about getting employed with you all
lona walton says
I received a call from your company and after talking to someone from your company my telephone was disconnected, I have only had the phone for a couple of days in Cleveland, oh
thanks
no computer for emails only public access
prescella says
I NEED TO ADD MY EMAIL TO MY ACCOUNT INORDER TO RESET THE PASSWORD
John W. Sines says
My name is John W. SINES I had just got a from you then about 39 days the phone was saying it had a Low charge , so it stopped working completely. Called the company and seen
SFEEL d I needed a New Battery! I ordered one from the company and it was fine until yesterday and it did and said the same thing ! ! ! I WOULD REALLY LIKE A NEW PHONE , I DON’T FEEL THAT IS NORMAL FOR A PHOÑE TO HAVE THIS MUCH TROUBLE ! ! ! ! LIKED THE PHONE IT COULD DO ALOT ! ! BUT IT MESSED UP JUST TO MUCH ! ! ! ! ! PLEASE SEND ME A NEW PHONE, THAT DOES ALOT LIKE THIS BlackBerry ! ! ! THANK YOU ALL ! ! ! ! ! ! HAPPY THANKSGIVING TO EVERYONE ! !! ! ! !
Gloria Campbell says
I have a life phone,but it was shut off cause of budget phone I cancel budget so how do I get my life phone back on
Traci Ceska says
You must call customer service at life wireless and cancel your account with Life directly … from that date , there is a 60 day wait time before you may reapply without the system saying that you are an existing customer .
Traci C
go here for information. http://www.lifewireless.com
Angela says
I had a life wireless phone and even got another phone from qlinkwireless. I was still using the life wireless phone and buying minutes for it. Now my SIM card has been turned off and I lost my number. Can I get this same SIM card turned back on.?
Traci Ceska says
There is a link to reinstate a number …. you would have to call customer service go to http://www.lifewireless.com. It would be up to the company.
Agent
Jannisse hernandez says
Puedo cualificar para un telefono gratuito para mi hija con la carta de seguro social q ella recibe.
Enrique says
How do I add MBs or MBs… or more MBs because my was low of MBs and had not use the MBs and is my first month! Do I use a kind of recharge card. Or can I use one from the 7 eleven store!
Steve says
Life Wireless has the worst CS, if your forced as I was to go through USAC and on to file a complaint with BBB then do so…
I contacted USAC of the FCC and they made contact with
Life Wireless on my behalf – still my problems weren’t fixed.
Life Wireless seemed hostile with me after my USAC contact. Wouldn’t return emails just sending me instructions only which didn’t work. Then when I inquired as to the steps to go about doing what’s stated in the emails no reply.
Then I filed a complaint with the BBB and I started getting responses to my emails. Still not fixing my issue I persisted with USAC and then USAC gave me the right information which was passed on from Life Wireless. I still have the BBB
complaint in a active state waiting for it’s contact to me.
Here is some information you will need to use as I have done
Life Wireless is the Child company of Parent Telrite Corp. company but only list LW in your complaint to BBB !
1. Name: Life Wireless
2. Address: 14230 Lochridge Blvd Suite K-L
3. City: Covington
4. State: GA
5. Zip/Postal Code: 30014
https://www.bbb.org/
Step 1:Nature of Complaint; Step 2:Find Business;
Step 3:Your Information; Step 4:Your Complaint;
Step 5:Additional Details; Step 6:Review & Submit
Complaint Type: Customer Service Issues
Description of Complaint: {explain what your issue is} – you have a lot of space to do so.
Product/Service Purchased: Lifeline Benefits Phone service
Model Number: Your LW Phone number
Contract, Account, or Policy #: Your LW Phone number
4. Order #: Not Known-Not Given
5. Purchase Date: Date you Activated Service
6. Date Problem First Occurred: When you called LW 611
9. Payment Made: No
11. Sales Person Name: Lifeline Benefits – Customer Service
12. First Date you complained to the company: First call to 611
15. File Uploaded: anything you have emails, any response from LW to you or print your emails to LW in a document format pdf, or jpg anyway you have that your able to upload it.
After you will be told that-
The BBB of Metro Atlanta, Athens & NE Georgia will handle your complaint.
I reached out to USAC “Lifeline Program is administered by the Universal Service Administrative Company (USAC).”
Link-
http://www.usac.org/about/about/who-we-are/default.aspx
Please show these Lifeline providers that – low-income, or participating in federal benefit programs Americans are going to STAND UP for our rights as AMERICANs / that we need and want our LIFELINE SERVICE to WORK !
I hope this helps you get your Lifeline service back in service
Cindy says
Need a new phone, mine is junk
norman jackson says
how do i get replacement phone
Say Chanhnoy says
Please help me unlocked my phone sim is locked…
Lana says
Where do I find pop up locations that give out free phones?
Dave Arizona says
Some vendors will send agents out in the field to find qualifying customers by setting up a table with a sun cover canopy with their company name and logo with a big “FREE PHONE” to attract attention. Usually at small strip malls or near welfare offices.
William says
Can you look at your phone records online like your call history
Dave Arizona says
Depends on the service provider, most just offer limited access to your general information like profile name address things of that nature.
Steve says
With Life Wireless I’m able to see this call history.
Under “Balance” , “Daily Usage” it has the Date – Call – Min. used
– SMS, then to the right of each date line is clickable link “Details”
again a break down of that Date line of-
Date/Time, Time Zone, Call Type, From, To, Type, Cost (Mins)
Only From and To shows the numbers no Names.
I was with Safelink for 3 years and suffered bad signal strength in
my area, now I’m with Life Wireless in my area LW delivers it’s by signal by AT&T towers, what an improvement full bars all the time.
So I’d rather put up with bad CS as apposed to bad signal reception.
Denise says
I want to sign up for a free cell phone. How do i go about doing that
mary anello says
my neighbor got a phone and they used it when it was given to him & now he came home and it doesnt work.
what could be his problem.. it tell me no service… why?
Harold says
I have been with budget mobile for about eight months and there has not been a day that I haven’t had problems with their equipment. Dropped calls no network service and phones that are crap( pardon me) they closed all of their storefronts and kiosks in southern California/ San Diego area. getting any type of service or help is impossible. I can’t sit and wait for someone to get back to me on the computer i need help now. Of course they always have a message to call the assistance or service number listed below. HOW!!
my phone doesn’t work. has any one have a good referral ?
Steve says
I just activated with Life Wireless this last Monday, Life Wireless is like # 5 of Lifeline providers, says Free Gov Cell Phones . net.
What a nightmare the whole process was – all done online and phones calls – downloading forms – getting copies made of proof/IDs –
submitting forms/documents and correcting then re-submitting forms – left in the DARK of being accepted, not told of a shipping tracking number, receiving phone/charger and a sm. piece of paper with the activation phone number in the box/ no manual to use/understand the phone, and having multiple dealings with a defunct 611 customer service in seeking help.
FOR ALL YOU LIFE WIRELESS APPLICANTS HERE IS A PHONE NUMBER TO FIND OUT ABOUT YOUR ENROLLMENT STATUS –
Life Wireless applicants ONLY use this #
Enrollment Hotline 1-888-759-8654 number.
I got I guess I got an internet capable phone (Logic M5) model but, it’s hardly a SmartPhone (touch screen) in fact the screens real estate is about 2″ w x 1 3/4″ tall.
It has a internet option but, when I use the internet service by going to Homepage It Tells Me My Current Balance Is To LOW to complete this transaction – Please RECHARGE your acc. bal.
Being My call&text service is free (with limits) on these two services with Lifeline, it appears NO INTERNET YET for Lifeline on this date
10-24-2015. I’m not complaining / just a statement of Fact.
If you all want to help SPEED up FCC in making a change of adding Broadband to Lifeline. (READ the Below and ACT) now while you can…
[ Help millions of Americans access broadband Internet. Add broadband Internet to the modernization of the Lifeline program. ]
If you want to be herd and counted as making an effort in your part of having a say in bring the above message to the FCC, follow the link below and sign the Petition.
Link-
https://www.change.org/p/federal-communications-commission-help-millions-more-americans-access-broadband-internet
3,051 supporters have signed this petition !
Please be the next one to sign it.
Thanks Steve
lydia young says
i cant get my sim card to work in my other phone. the phone is exactly the same.
Dave Arizona says
These companies restrict their phones and SIM cards to work only in the devices they provide.
Robin Compton says
I would love to know more about getting CHEAP or even almost free INTERNET. I live in WV and cost is high everywhere, including here. Please include me when sending out information regarding INTERNET and WV. Thank you, Robin Compton
Dave Arizona says
Your local DHHR office will have some info for you, also you might want to check on line with the various companies, depending on where you live you can select the service that is right for you. Depending on the vendor some are Verizon others are AT&T or maybe Sprint and so on.
John Horvath says
Which lifeline provider do I have
Steve says
Dial 611 from your phone and ask them…
Steve says
Dear Free Government Cell Phones,
I just went through the listings of the States that Life Wireless listed as service to, and all the states that were offered the 250 LifeLine eligible
free Monthly service minutes to have been increased to 500 Monthly
Minutes now. Text Rates are still 1/3 minute charged and as always
NO Rollover for these 500 Minutes.
Thought you might like to update the above as is stated
“Life Wireless offers three plans, a 250 minute plan,
250 minute plan: You get 250 minutes a month, but you cannot rollover any of the unused minutes to the next month. Sending or receiving texts will cost you 1/3 of your minutes allowance”.
Thanks your Friend Steve
http://www.lifewireless.com/phones.php
Patricia Odle says
Why can i not get on internet even it I’m on wifi? And I was told I have unlimited text but I’m out of text time, why is that?
Dave Arizona says
The funds for the program do not include data for most states unless there was a special deal made with the cell phone companies to collect it from their customers who are forced to pay for all of these free phones.
Tiffany says
I restarted my phone and because I entered my PIN wrong 3 times in a row, it’s now asking for a 8 digit PUK number. How do I find it?
Tracy Lewis says
I had a cell phone through life wireless and someone either stole it or it is lost …… How can I get another phone I get food stamps…..
Steve says
This is Free Government Cell Phones website and they only
post information and news of all the States that Lifeline suppliers
offer their Lifeline service in those States, besides being a medium
for customers to post Praise and Grief of their experience with
those companies.
Free Government Cell Phones is NOT and Can Not be a bridge to any resolution you seek from any Lifeline service provider. They do give some advise and an occasional link to help people out.
You need to personally contact Life Wireless.
Please Contact: Dial 611
Website: http://www.lifewireless.com/support.php
E-mail: info@lifewireless.com
Phone: 1-888-543-3620
Hours:
M-F: 8AM – Midnight EST
Sat: 8AM – Midnight EST
Sun: 8AM – Midnight EST
If this yields unsatisfactory results your next step would be to
contact your State of residence Public Service Commission,
which can be found on Life Wireless website-
http://www.lifewireless.com/phones.php
listed under [Phones & Rates], then under [Program Rates]
there will be a box like STATE [please select] v with a dropdown menu of the States they service, PICK your state and then you will find a listing of your states Public Service Commission or similar contact details like address, website, phone number.
Your Welcome
Kelly says
What the sim service provider unlock PIN
Dave Arizona says
That information is service provider specific you would have to get that information from the company who issued you the phone, if you have a free phone from the Life Line program it can not be unlocked.
Lori lewis says
is there somewhere I can buy more time for my free phone
Will says
Assurance Wireless Is the only company I know of that will give you 250 min or 5MB data for five dollars. (Assurance is part of Virgin Mobile)
Steve says
Try this link-
https://www.lifewireless.com/buy_pin.php
or
Store Locator-
http://www.lifewireless.com/stores.php
Dave Arizona says
Once you have found out who the carrier is for your phone, Verizon, AT&T or whom ever then you can ask them if they will allow you to ad air time and data.
Marisela says
Como puedo reportar mi mobil perdido
Dave Arizona says
Sí usted debe ponerse en contacto con la compañía telefónica y explicar su teléfono se pierde o es robado y se debe enviar un teléfono replacemnt
nilda l madonado vega says
Como puedo obtener otra vez el servicio cuando se pierden estos Tel.nesecito ayuda
Layla says
I live in Nebraska and Life Wireless does not operate there, even though your page lists that as a company people in our state can use.
FreeGovernmentCellPhones.net says
Thank you for updating us. Yes, their license for Nebraska was revoked in 2013:
http://www.lifewireless.com/pr20130919.php
michelle says
Se me bloquio el chip y tampoco no tengo señal para llamar como puedo hacee para tenerlo de nuevo ya que no quiero perdee el numero
Felisha says
How do I change my mobile phone number. Somebody won’t stop prank calling my number and I’ve tried everything to change it?
Dave Arizona says
This needs to be reported to the phone company they will issue you a new number.
KINICIA says
I WANT TO BECOME A PROVIDER
Steve says
If by your meaning of your comment to becoming a distributor for
Life Wireless, then may be it’s possible using the below.
Distributor Contact:
If interested in becoming a distributor, send an email to sales@lifewireless.com
or click the “Sign Up Now” button below. (found at)-
http://www.lifewireless.com/distributors.php
Tyshekia blair says
I got a life wireless replacement phone with a sims card in it and i cant use it what do i do
Steve says
You need to contact Life Wireless, though any comments you may leave here, helps the free government cellphones community,
THIS IS NOT “LIFE WIRELESS” and thus NO remedy to resolve your troubles can be addressed by Life Wireless till you make contact with Life Wireless and inform them by one of the following ways..
Please Contact:
Website: Life Wireless
Phone: 1-888-543-3620
E-mail: info@lifewireless.com
Jessica's says
Need new phone simms dnt work recall
Steve says
You need to contact Life Wireless, though any comments you may leave here, helps the free government cellphones community,
THIS IS NOT “LIFE WIRELESS” and thus NO remedy to resolve your troubles can be addressed by Life Wireless till you make contact with Life Wireless and inform them by one of the following ways..
Please Contact:
Website: Life Wireless
Phone: 1-888-543-3620
E-mail: info@lifewireless.com
irene ahuna says
i had a text message on my phone to go onto Lifewireless.com and click on RECERTIFY NOW BUTTON I am not able to find the button………
Steve says
@irene ahuna ,
There’s a Goldtone or Yellowish box found within the picture of the top of http://www.lifewireless.com/, it’s between the circle image with Life Wireless inside of it and the smiling Lady pictured there. This box – reads “Re-certify Now!”.
Once you click on it a popup opens with the below message-
Re-certification
Each year as a participant in the lifeline program you are required by law to re-certify that you remain eligible to receive the lifeline benefit. Re-certification will only take a few minutes but you must complete this to retain service with Life Wireless.
If you have not re-certified this year, please
login to your account to re-certify.
Note that it’s asks you to-
“Please Login to Your Account to Re-Certify”.
If you have any trouble you can always contact them by-
“To reach a Life Wireless representative or to place an order over the phone, please call 1-888-543-3620. You can always email us at info@lifewireless.com.”
Via their Contact Us page, Link-
http://www.lifewireless.com/contact.php
Hope you find this information helpful and NO I don’t work for LW,
I’m only now trying to transfer my Lifeline benefits over to them.
Steve
Steve says
I’m doing a Benefits Transfer from SafeLink to Life Wireless.
I hope my information offered here to be informative and helpful for not only a move to Life Wireless but, any other Lifeline Service provider your State can offer you.
A Benefits Transfer is moving your Lifeline service from provider (A) to
to provider (B) without risking being enrolled with TWO separate Lifeline providers, and such violating FCC rules, being barred, and or, fined, imprisonment, after prosecution by the US Government.
I reached out to USAC for the correct information to do the above, and received a reply from an Assistant Program Analyst │ Lifeline Program USAC, they stated –
[ Thank you for your email. Yes, it is possible to switch phone companies.
If you would like to seek service with a new phone company, you can request a benefit transfer. A benefit transfer will allow the new phone company you apply with to take the service that you have with SafeLink and transfer it. ]
I’d like to add this information, so you may know who “USAC” is exactly
“The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated by the Federal Communications Commission (FCC) as the administrator of universal service.”
“Lifeline Program is administered by the Universal Service Administrative Company (USAC).”
Link-
http://www.usac.org/about/about/who-we-are/default.aspx
Now what the response didn’t go into details about the Benefits Transfer, I’d like to offer more information here-
The company (Lifeline Service Provider) that you wish to move to,
needs to supply you with a form called LIFELINE SERVICE BENEFIT
TRANSFER AUTHORIZATION !
Now – my experience with Life Wireless was not as simple as requesting this Benefit Transfer Form from them, multiple times I was told to just download the Application Forms from their website, and after filling out the information and supplying my proof of eligibility with all required documents to submit them by US mail, Fax, and or email.
Fact – that this one form “Benefits Transfer Authorization” was not included as one of the downloads from their website.
Only after sending an email to Life Wireless with Cc to USAC of the same email, was I contacted back by a Compliance Lead person and received the actual and right form.
Notes and my comments of Life Wireless & other:
Life Wireless in my state has upped the 250 minutes to 500 minutes,
(which still DON’T rollover) as I clicked all the states from their webpage-it looks like this 250 minutes allotment has been upped for all states that they had offered the 250 minutes to, now being 500 min.
Way down at the bottom of their “TOS” page there is a mention of
“Connecting Our Heroes” Program – which provides 100 free additional minutes each month to qualifying Life Wireless Lifeline subscribers who are active military service members or military veterans. The additional benefit is offered at Life Wireless’ sole discretion. Link – http://www.lifewireless.com/tos.php
So active Military and Veterans be aware of this if you do sign up
or transfer over to them. The response to my question of LW, was to send a copy of my VA card. So we’ll see if they comply, remembering
the term of above ” sole discretion”.
The application form has this information on the Welcome page-
“Life Wireless is a Lifeline supported wireless provided by TELRITE
CORPORATION”, and has similar on the first page of the application.
Telrite Corporation has been in business since 2000 providing communications services. Headquarters in Covington, GA 30015.
Is an BBB Accredited Business since 03/18/2011 – 6 complaints closed with BBB in last 3 years. Alternate Business Names – Life Wireless.
Link – http://www.bbb.org/atlanta/business-reviews/telephone-communications/telrite-corporation-in-covington-ga-27281786
I also think that Telrite Corp. does business as Pure TalkUSA, it states “Owned and operated by Telrite Corporation”.
Link – http://www.mobile-tech-today.com/article/index.php?story_id=1110087OHSBC
Cc = stands for carbon copy and it means that whoever name appears after the Cc: in the send “To” line of an email will get a copy of the message/email. People who receive the mail can see who else is getting the copy of the message/email.
cody says
I want to cancle.I broke my old phone and got sent a free replacement and the phone that was sent was defective so I was tild well if u dont activTe it then it will be deactivated 30 days and then I can visit a booth and get a new one it has been over 5 months wtf man it still has me down as active and I have not used the pbone in five month I did what u giys tild me to get a new one and feel fucking lied to so please cancle my fucking service so I can stop getting the run arou.d froM u guys .
amanda shells says
Why can’t someone answer the phone I lost my phone an I need it replaced please
Beverly Rossi says
I would like to receive a free Life wireless cell phone. I have a food card and am on SSDI.
Please let me know of any information please.
kyle says
I want to cancel my life wireless account please thanks
Thomas Wisecup says
i applied for a gov phone sent my documents and still no response after 2 months still pending why
Scott Harriger says
Under the listing of Life Wireless, you list that states that the free cell phone plan is covered in. You forgot one state that it is very active in. California. I reside in Fresno, California and I have received a free touch screen smartphone as well as unlimited text and talk. No internet. I was qualified due to my current status as a subscriber of Medi-Cal and EBT/CalFresh/FoodStamps/Whateveryouwanttocallit. I do not pay for this service and I did not pay for the phone. Please update you state listing for Life Wireless. I hope this helps every one. Thank you.
Shannon Laughlin says
Can someone purchase minutes for my phone for me??
Daniel Grabeel Jr says
Sent a text, fine. sent next text and got UNREGISTERED SIM. What’s going on? I’m stranded. No contact with work, doctors or businesses. I’m screwed. HELP ME PLEASE!!!!!
jackquelyn martin says
my phone was stolen a couple of weeks ago when i was attending a funeral out of town. how can I get another phone?
FreeGovernmentCellPhones.net says
See article: I lost my cell phone
Francisco Bonilla says
I just received a Logic cell phone from life wireless and need to get inter net service, how can I get this service.
Helen says
Is FeelSafe still doing business in Calif? Their Apply Now leads to an empty page ( http://www.feelsafewireless.com/DesktopCaliforniaApplication.aspx ). And the previous commenter leaves one wondering if they are still in biz at all?
Brian Hollenbaugh says
I have a free government phone and it was activated the day I received however for reasons unknown to me it is no longer activated??? 520-389-****
Darrius says
What is the sim service provider unlock pin? I need this code to that I can use the phone
Annette Gray says
It’s saying I need some provider lock pin. Could you give me that number
jermaine chapple says
Did you get SIM pin
korynne says
how will i know if i have qualified? do they send me an email or will i just get the phone in the mail?
Daniel Ayers says
My sim is puk code locked
Jennifer Smith says
mine 2 it’s says SIM blocked
jazmine says
Have u fixed it
Mando says
How do i recieve my minutes
Robin George says
My phone is messed up it wont let calls go out or in I need a new phone how do I get one
FreeGovernmentCellPhones.net says
I would think you would contact your phone provider.
eliana says
What company did you apply with??
Demetres Williams says
I locked my sim card now its saying I tried to many time to unlock what do I do
Julia wallulatum says
i have a Alcatel phone and accidentally locked my SIM card and now it’s asking for my puk code and ive tried 0000, 1234and 1227
Doris says
Just wanted to say I have tried this provider in Puerto Rico and is a good one. I do recommend it.
Linda says
I live in Ontario calif.and I would like to work give phone out Iwould like to get a application if you’re hiring thank you.
FreeGovernmentCellPhones.net says
Read this page:
How to get a job handing out free cell phones
Melanie says
How can I add minutes to my phone with no minutes
Craig Timmons says
I lost my cell phone!!!!!!! My number is 843-496-****. So can ya’ll turn it off. Because some one is using it.
FreeGovernmentCellPhones.net says
We can’t do that for you, you need to contact your phone company. Here’s some info:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
eliana says
No u have to call customer service
Robert lester says
I’m having the same problem
lanorris underwood says
I would like a free phone for emergencies with my sick child and to check on my doctor appointments and to get a ride back and forward to work this will help out alot thanks
roszell cheatham says
Move and needs a cellphone the address on driver licence is not my address haven’t had a chance to change it because I just moved in with my cousin a needs a cellphone as soon as possible please thanks
Katy says
Is it just me or is there some seriously lazy people that don’t read anything or try to find the answers first before asking questions in this comment section? 😛
FreeGovernmentCellPhones.net says
It’s not just you. And we delete more comments that you see approved. Number one question: “How do I get a phone?” Well, that’s what just about every page on this site is devoted to.
Kayla Roy says
how can I go about signing people up for a phone at my shop?
FreeGovernmentCellPhones.net says
https://www.freegovernmentcellphones.net/get-a-job-handing-out-free-cell-phones
WENDY SANCHEZ says
How do I get an application to get a free phone to use for doctor appointments and for emergency. Thanks!
kathy enyart says
I would like to have application to get this free ell phone. for doctors appointments, in case of emergency
mercedes garcia says
i ned to get a new sim card it hasent been 30days and they told me at the stands u guys have that i can order one
Margaret Lowe says
I want your free phone and service.
FreeGovernmentCellPhones.net says
Just saying you want one will not get you a phone. You need to contact one of the providers. You are on the Life Wireless page and this is one company in your state. To check out other ones Click Here to go to our States page and then select your state from the list.
Efrain says
Do you have 500 minutes for Orlando? Fl.
Lawrence nicolo says
How to apply for free cellphone service
FreeGovernmentCellPhones.net says
Read this page on which you commented.
sasha johnso says
I am trying to get in contact with someone to give me the correct number so I can talk to a representative about shuting my phone off someone stole it needs correct number asap please .
Shaik says
Can I recharge for my father using my phone and his purchased PIN number??
sasha johnso says
So u know the number to get in contact with representative so I can shut my phone off someone stole it I can’t get thru ton the number that is posted on line it says wireless caller not available
April Tafoya says
my phone keeps asking for my PUK code n says remaining Quota:10
FreeGovernmentCellPhones.net says
You need to contact your phone provider and ask for your PUK code. Have your serial number ready.
Dana Foster says
Vermont needs to be removed from the list of states that life wireless provides service to. I checked it out on their website and vermont is not in their list. The only free govenment cell service provided to vermont is qlink but it`s only approved by lifeline to certain areas of vermont.
FreeGovernmentCellPhones.net says
Thank you. Done.
Maria Rosa says
¿Podria trasladar la portabilidad de mi numero al de ustedes?
CRYSTEL BROOKS says
I NEED TO UNBLOCK MY LIFE WIRELESS SIM CARD… I CALLED AND THE CUSTOMER SERVICE REP SHE WOULD SEND ME ANOTHER ONE ABOUTTHREE MONTHS AGO AND I HAVE YET TO RECIEVE IT…. PLEASE HELP
steven murphy says
How do I purchase another Headset for my phone?
khadijah says
I want to know where a set up location at i live in fort worth off ri erside and berry so i can go get one
cherylle thompson says
can you get a phone like a galaxy and not a flip phone?
cherylle thompson says
can I go to a store that has the phones so I can pick the one I want and if so,where are the stores located.
Maryceli Cintron says
Como puedo obtener el celular
FreeGovernmentCellPhones.net says
Usted necesita leer este sitio web.
holly Davis says
Need help I can find ny carrier for my free number and need to switch hand sets
FreeGovernmentCellPhones.net says
Try dialing 611 for customer service and ask who the company is that answers.
Rocky Burns says
I have a cell phone through Life wireless and it was disconnected because they said I had more than one cell phone which is not so. Please help me get my phone turned back on. I have a mom that is in hospital and I really need it. I served in the Army for 4 years. My cell phone no. 304-688-****
john l. allen says
please let me know of a store / place where I can pick up a free phone. I have no money or income and need communication for potential job opportunity. your help in this matter is greatly appreciated
Margaret cloud says
Just need to know where to purchase minutes for my life wireless ph. I have $ and can’t wait til it gets put on by gov.
Beth Hull says
Can I use my old at&t phone instead of a free phone from the government?
Nancy Carlson says
I just got the free life wireless phone but cannot figure out how to put in my phone message when someone calls and I am not available to answer it . I want to get their message and would also like to say my phone no. on it and my name first so they know they got the right number.
Jeticia Brooks says
I will like for the compani to reconect my phone because i dont know why they diconect it i called every month like they said and they still disconect my phone can u please conect it back im from puerto rico and my number is 787-397**** i need my phone back thank you!
Laura Wagoner says
Well you certainly won’t get business from me look at how you are treating people…Smh
Dillon says
I need the sim card number of a free wireless phone, it has been cut to fit another phone but now i need the sim card number to reactivate it.
Gary houdek says
I would like to get one cell phone because I am disabled person
FreeGovernmentCellPhones.net says
Being disabled does not qualify you for a free cell phone, sorry.
FreeGovernmentCellPhones.net says
Being disabled is not a qualification to receive a phone under the Lifeline program, sorry.
Stephanie says
Hi
I’ve been trying to reach you but they leave me on hold for more than 20 min. And no answer I need to cancel the service in order to get another phone because this one is not working it doesn’t let me call or receive calls at all plus most of the button dont work. I need help.
FreeGovernmentCellPhones.net says
20 minutes is not long enough. Hold times are often much longer.
MARK GREAVES says
MY cell phone will not charge the battery any more and when I could use it no one could hear ME on it I have had it for a long time and would like a new phone I need one, the speaker did not work any more could I please get a camera phone this time. I get 250 minutes a month, DEC 8 3014 THANK YOU SO MUCH,
MARK A GREAVES
Phillip Nelson says
last month I lost my phone and I called ,they said I had to pay 20.00 dollars to replace it. I have a 20.00 dollar money order but do not know where to send it can.you help?
.
FreeGovernmentCellPhones.net says
I hope this is right, but I found it on their website:
Life Wireless
PO Box 2840
Covington, GA 30015
Disgusted says
How to contact anyone to cancel/stop this service? The phone is broken, we cannot use it to call in to customer service. We tried to call, got left on hold for 25 minutes with no answer. Tried to email customer service, no response.
We want to stop this service. It’s free, you really do get what you pay for.
FreeGovernmentCellPhones.net says
25 minutes is not long enough with just about any of these companies.
Jacaski moore says
I am wanted to cancel my phone service cuz I lost my phone and I misplaced it somewhere I can not find it I want to cancel it and neatly so no one else can you use it
Jose R.Rosado Delacruz says
Llevo unahora en la linea y nadie me atiende necesito una nueva tarjeta sim
Onuoha Nwokoro says
Today is the 12/01/2014 when I get my 250 free minutes. It was not refilled and there was no message as to what has happened. I will report this FCC, if I do not hear from you by the end of business on 12/2/14.
Lisa thompson says
I need a free phone with free minutes
Deborah L. Justiniano says
I am deaf person and am low income. I need cell phone and wireless.
arie arthur price jr. says
i have been trying 2 contact u 4 recertifing. the 611 # will not let me through. thank u
FreeGovernmentCellPhones.net says
They should be calling, texting or mailing you a letter. Unfortunately they have no online recertification process. You can try calling them at 1-888-543-3620.
Dawn M Sharp says
My phone was stolen. I need to cancel plan to get another phone with another company. My phone number is: 440-570-**** on 11-7-2014. Please cancel plan.
FreeGovernmentCellPhones.net says
Please contact Life Wireless.
Disgusted says
How to contact anyone when emails go unanswered, phone calls to customer service leave you on hold for 25 minutes with no answer? This is pretty much useless to even try.
cassandra jackson says
to whom it may concern, how can I get a replacement phone. I lost mines I can be reached at 803 238 0048 Cassandra Jackson or e mailed at above address thank u very much
FreeGovernmentCellPhones.net says
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
nilsa torres says
I got a phone from 1 of your free phones … It ate up the minutes so fast.. It was incredible. My number is 215-301-**** … and now I have NO minutes… that’s ridicules
GREGORY CAGE says
i dident know my phone was still on after i made a call now my minutes is gone . can yall help me
Elverna says
I am trying to find out what stores i can purchase a $30 card for my at&t life wireless phone in Tucson, Arizona.
Elverna says
I am trying to find out what stores i can purchase a $30 card for my at&t life wireless phone.
Kenny Mosley says
How can I get a replacement phone? I dropped mine and it broke.
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Rosalva says
hi i was wondering how i can get free phone service. i have no income. and it is very hard to get jobs when you dont have a phone to call… please help.
RAUL LOPEZ JR DOB 10/09/1993 says
Go online and check out there website life wireless.com
jackie garner says
lost my phone what do I do?
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
manuel says
how can get one aplication for free cell phone. tks.
Free Government Cell Phones says
Contact the company.
Mike says
Good morning. I have one of these “Obama-phones” and end up using the allotment of time in about a week, maybe less. I don’t have access to a credit card or pre-paid Visa that I need to recharge or add time with.
Any suggestions? Thanks!
Mike
MJ Echolls says
What does a phone have to do with the President of the United States?
gloria vazquez says
Buenos dias tengo el telefono de life wireless pero el telefono no funciona no calga y no lo puedo utilizarlo q puedo hacer
dana rose says
is the oklahoma plan for ohio? and if it is why isn’t it called the ohio plan? well, if it’s $1.00 for ohio custumers sign me up!!!
Free Government Cell Phones says
It’s for Oklahoma. Thanks for pointing out the error on the page.
We can’t sign you up, you’ll need to contact them.
Leslie proudfit says
How I sign up.
Free Government Cell Phones says
https://www.freegovernmentcellphones.net
Read it.
Penny martinho says
Is there a free cell phone plan for Oregon?
Free Government Cell Phones says
Yes.
https://www.freegovernmentcellphones.net/states/oregon-government-cell-phone-providers
All anyone has to do to check a state is to click on the “States” link in our top menu, and then click on their state on the subsequent page.
laili fnu says
Dear sir \ madam
Thank you for the serviec which help us low in come peopel , and we are the one who need this service and help us to communicate within familly problem out side when in the job
Thank you
Laili fun