<< All Free Cell Phone Providers
Q Link Wireless is a major player in the free government cell phone business and offers Lifeline Assistance in these states: Arizona, Colorado, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington, West Virginia and Wisconsin.
Q Link Wireless’ best plan provides qualified residents 500 voice minutes and unlimited texting each month. But there are also three other plans that offer fewer domestic minutes in exchange for the ability to roll over unused minutes each month (the 500 minute plan does not allow this) or get 100 minutes of international calling. The availability of various plans varies from state to state and there is no way to know which options will be available to you until you go to their website and check with your zip code.
Of course, there are no activation fees, no credit checks and no long term contracts with any of the Q Link free government cell phone programs.
How do I buy more Q Link minutes or add data?
Q Link makes it easy if you need more minutes or add data to your plan, because you can buy more right online. There are 20 different add on packages, too many to list here. But some popular ones are $25/month for unlimited minutes, unlimited texts and 1GB of data, and $15/month for unlimited minutes, unlimited texts and 500MB of data. These are not particularly attractive rates, but they may work for you.
Don’t forget the Q Link Bonus program
Q Link is out front of a growing trend to offer bonus minutes to customers who refer their friends to its free government cell phone program. The offer is pretty straightforward: Refer a friend and earn 100 bonus minutes for each qualified friend who is approved and receives a Q Link phone.
Contact:
Q Link Wireless
499 East Sheridan Street
Suite 300
Dania, FL 33004
855-754-6543
Website: QLinkWireless.com
Latest News Articles on Q Link Wireless:
Katherine says
Can you qualify for just a flip phone if your children receive free lunches through the tribal lunch program?
Free Government Cell Phones says
Are you saying that you don’t want a newer, better smartphone, Katherine?
Connie Murphy says
my phone is on a screen I’ve never seen…. HTC android phone….. It says TAMPERED/ LOCKED, plz help… Who do I call to fix it….. A person????? I cannot use the phone at all…. I need a phone number? I keep getting emails telling me to use my phone, but, no contact number on sites….
Free Government Cell Phones says
You can find Q Link’s customer service contact info right here on this page, Connie.
Michelle says
Does anyone else get charged minutes against the government phone number when using the internet to make local free phone calls with my google voice under a different phone number, I still loose my minutes so called double dipping and Gov phone # changes my contact #,s when tried using it.
Free Government Cell Phones says
Let’s see what our other readers have to say, Michelle.
Shannon Clark says
i cancelled my safelink wireless phone how do i get off the deenrollment lost
Free Government Cell Phones says
We’re not quite sure what “the deenrollment lost” is, Shannon. Can you clarify what you’re asking?
Jason Lowe says
Where is my information to go to the next step on receiving my phone!?
I’ve given you all my info about a month ago, your response was”you are not eligible until September 19th!!
I just wanna know what to do next??
Free Government Cell Phones says
You haven’t given “us” anything, Jason. This is NOT Q Link’s website. You need to contact Q Link customer service using the contact info we provided in this article.
Nettie says
Can u send me new phone I drop phone in water can u send me another new phone thank u. Nettie Moore
Free Government Cell Phones says
Sorry, Nettie, but we cannot send you a phone because we are not Q Link. You need to contact that company’s customer service team using the contact info provided in the article above.
Keely says
How can I conect to other people’s tether/hot spots. Is says my plan don’t included it. Also how do I move apps for the internal storage to the ad card?
Free Government Cell Phones says
Those are questions you need to ask your service provider’s tech support team, Keely. You can connect with them by calling 6-1-1 on your free government cell phone.
Robert bernard says
I applied for a phone. I got a email saying that someone else is receiving a phone at this address.this must be a mistake.
Free Government Cell Phones says
How long have you lived at that address, Robert? Is it possible that a former resident had a free government cell phone. You can correct this problem by contacting the USAC at USAC.org.
Lovella Harmon says
How can you switch users and keep your phone number?
Free Government Cell Phones says
Here’s an article that tells you how to swith service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can, indeed, keep your current number. All you need to do is tell the customer service rep that “I want to port over my current phone number.” Take our advice and say it at the beginning of the conversation, several more times during the conversation, and then repeat it at the end and ask the rep to confirm that your current phone number will be ported over.
Sally Hendricks says
My phone was stolen am not able to by another one
Free Government Cell Phones says
If you’ve been with your current service provider for 60 days, you can switch service provider’s if your service plan includes voice and data only. If it includes data, you must wait one full year to switch service providers.
Here’s an article that tells you exactly how to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
If you switch to a new service provider, they will be required to provide you with a smartphone.
Teagan says
I was wondering. Since I already have a qlink phone if I could transfer the phone number and minutes to a different phone
Free Government Cell Phones says
The best we can give you is a maybe. Not all cell phones are compatible with all cell networks, Teagan, so you’ll need to speak to customer service or tech support to find out if your particular phone will work with your service provider’s network.
James Robert says
Hello,Q link Wireless services
Mr james Roberts
I recently applied to receive your services,waiting to receive my phone.
I have not receive any mail on the update or phone!Please email an update reply;
SincerelyYours
James Roberts
Free Government Cell Phones says
Visit the Q Link website, James. Click on “Help Center” and then click on “Check Status.”
Donald Mosteller says
Hi my name is Don, My qlink phone broke! What I would like to know…I have a refurbished Motorola Droid Maxx, Can I use this type of Smart Phone? It’s carrier is Verizon.
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, Donald, and we never attempt to figure that out here in the comments section. You need to contact your service provider’s customer service or tech support team to determine if that phone will work.
Charles daniels says
I need to renew my ID number is239***** my phone no is 936-371-****. can I rectify from this phone please give me a call
Free Government Cell Phones says
This is an independent informational website, Charles, so yo cannot recertify with us. You need to contact your service provider’s customer service team ASAP. You can do that by calling 6-1-1 on your free government cell phone.
Julian Ramirez says
When will I get my government phone?
Free Government Cell Phones says
Most companies say it will take two weeks, but readers consistently tell us it takes three or four weeks or even longer.
Carmen Pryor says
Is it acceptable to use my deceased brothers (Wilbur Kevin Pryor’s) phone? I’ve had my phones stolen and I’m trying to get employment.
Free Government Cell Phones says
No, that is not legal, Carmen. We suppose no one will know, but when the annual recertification comes up, the account will be cancelled.
Heather Rife says
I need a replacement phone mine fell and was ran over by a car ive had services for awhile just need phone replaced dont have any extra money to replace it but have had phone for awhile please let me know how to get a replacement phone
Free Government Cell Phones says
Two options, Heather. (1) Call your service provider’s customer service team. They’ll probably want to charge you for the upgrade/replacement, but you may get lucky and get one for free. It can’t hurt to ask. (2) If that doesn’t work, you can always switch service providers, because all service providers are required to give new customers smartphones. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Tammy VanHooser says
My name is Tammy VanHooser and my phone got stolen and I’m trying to close my account with that phone if possible thank you
Free Government Cell Phones says
You need to contact customer service directly, Tammy.
Victoria says
Hello.. I just recently purchased data for my phone and suddenly its not working every since the corporate office has closed? My phn number 903 372 ****
Free Government Cell Phones says
If this issue is related to service problems related to Hurricane Harvey, you’ll just need to wait until customer service is up and running again, Victoria.
maria baron says
why can i not text anymore? 1 814 792 ****
Free Government Cell Phones says
We’re not your service provider, Maria, so there’s no way for us to answer your question. You need to contact customer service or tech support by calling 6-1-1 on your free government cell phone.
joseph h uhle. says
please tell me of a Milwaukee Wisconsin q link location
Free Government Cell Phones says
Q Link does not have “locations.” Neither do most of the major free government cell phone companies. You should enroll online or by phone.
Todd Heilman says
I just need to know if you accept American Express or Discover prepaid cards for a lost phone replacement. I need to know before I purchase a card at Walmart
Free Government Cell Phones says
We are neither Q Link nor Walmart, so we cannot tell you which credit cards they accept.
Judith Alziadeh says
Dear q LINK, HELLO MY NAME IS judi ad i do have a phone my prolbem its been acting up alot can you forward me a box so i can return it to you.my number is 734 493 ****…thank you so very much..Respectfully Judith alziadeh
Tina Thomas says
I lost my phone as i was moving to Montgomery AL.so how can i get a new phone
Free Government Cell Phones says
Were you moving from one state to another or within Alabama?
madge baker says
is there a phone number where i can talk to an agent.
very interested but need to speak to someone. thanks
Free Government Cell Phones says
The phone number for Q Link customer service is listed in the article above, Madge.
Jada Gillum says
Someone stole my phone and I have no money to pay for the replacement and I need one because I am in college and have a 2 year old baby at home. Please email me on how I can get another phone for free. Thank you.
Free Government Cell Phones says
How long did you have your current account, Jada? If you have voice and text only, you can switch service providers after 60 days with your current provider. If you also have internet service, you can switch your service provider after one year. We tell you this because if you switch providers, the new provider will give you a free smartphone. Here’s an article that tells you how to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Anahi says
Hi I bought myself a sd card put it in qlink phone and it don’t work what can I do because I don’t have enough space for a lot of things? Did I. Put it wrong well I don’t think I did do I move setting or what can I do need space thanks.
Free Government Cell Phones says
Contact your service provider’s tech support team, Anahi.
Amber says
I cant call out it says this network is block how can I fix it
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team. If it’s Q Link, you can find the contact info on this page.
jeffreycollins says
thank u
VIRGINIA ANDRIST says
Can I transfer my # to another phone
Free Government Cell Phones says
It depends on the phone, Virginia. Not all cell phones are compatible with all cell networks. You should call 6-1-1 on your free government cell phone. That will connect you customer service and they should be able to answer your question.
Melvin Kestner says
My phone has been lost, or stolen. Please cancel my service for now. I will get a replacement later.
Free Government Cell Phones says
We’re not Q Link, Melvin. This is an independent informational website. You need to contact Q Link customer service directly.
Connie says
Where do I get a Q Link phone? Mine no longer works
Free Government Cell Phones says
Contact Q Link customer service. We provide all the contact info on this page.
Miranda Siggers says
My boyfriend had his safe link phone add to my phone number please call me at 864 412 ****
Free Government Cell Phones says
Are you saying that when he enrolled, he asked that your phone number be rolled over onto his account? We’re not even sure that’s possible.
Sandra Morgan says
I need a free cell phone. I got one but I didn’t know to look at my email to work it so it just sat there. I’m not smart.
The postal code is 186033606
package ID #11378233
cost center#LFP
model S3150
SKU#:KyoceraS3150
Inventory ID 801433
Basic(RD:1115)
I’m on Section 8.SSI.food stamps. I have the box the cell phone came in but not the cell phone.
Free Government Cell Phones says
We have a couple questions, Sandra. How long ago did you receive the free government cell phone? And was it a voice-only plan or did it also give you a monthly data package? The reason we ask is that you can switch service providers after 60 days if your account was voice only. If it included data, you can only switch after one full year.
Jacqueline Hines says
Haven’t had a free through qlink or any other service over a year . Now how do apply for service with qlink
Free Government Cell Phones says
The contact info you need can be found in the article above.
Jennifer R Battisti says
Want to cancle my services. With qlinks
Free Government Cell Phones says
You need to contact Q Link customer service, Jennifer. The contact info can be found in the article above.
Christian Nwokoro says
This is an attempt to petition the management of Qlink free phone service company, I am your customer and my phone was broke since going to four months , I have tries to get a replacement, instead your customer service sold to me data instead of the smart phone I paid for $25.00. I am petitioning your good office to come to my help as am an unemplyed 70 years old man. Thanks.
Nicole Whyatt says
I am currently homeless. Living in a tent. I use the day shelters address for mail. My Qlink phone broke. The screen is cracked real bad. I don’t have any way to pay the $25 fee for a replacement phone. What should I do. I have to have a phone.
Martha Cowell says
My sister Lenna Mings/Robert Mings has sent all needed paper work in to get a new phone. That has been some time ago. Still haven’t heard anything. She has call the 1 855 number and can’t talk to anyone. Is there a way you can call her and get her her phone. Her number is. 765-307-****. Thank you it would be greatly appreciated.
Martha Cowell 317-506-****
Free Government Cell Phones says
How long ago did she apply, Martha?
L. Duran says
I am trying to apply for a SafeLink phone, but one place shows income level @ over $23,900 for ohio, but when i go to fill out the application online, it says income level cannot be over $21,924 for two in the household. which is correct? i live in ohio and there are 2 of us in the household.
Free Government Cell Phones says
A quick call to Q Link customer service will clear up the confusion for you, L.
Saifu Adesina says
I have sent all my information needed for getting a free cell phone you mentioned.I am not yet entitled to SSI.kindly help so that I can get the phone t replace an old one.am old and unemployed.thanks.to the organisers.
Free Government Cell Phones says
We are not Q Link, Saifu. This is an independent informational website that’s not affiliated with any of the free government cell phone companies. You need to contact Q Link customer service.
Ashley Jones says
What’s the initial passcode for voicemail if you never set up your own
Free Government Cell Phones says
Do a Google search for your make and model of phone and the words “user manual.” If that doesn’t give you the info you need, contact your service provider’s tech support team.
Fe Canivel says
I ordered a new smartphone on 7/26/17. When will I receive my new phone? Please email me when are you going to send me.
Thanks,
Fe Canivel
Free Government Cell Phones says
Most companies say it will take two weeks, but our readers tell us it often takes three or four weeks or even longer.
Christine Ahlum says
Hello I just recently ran out of minutes for my PA qlink phone. I have a sick 3 month yr old and very much need minutes. I know the refill will come in just 2-3 days but till then is it possible for 30 minutes to be loaded on so i can call the doctors and answer there calls.
Thankyou,
Christine Ahlum
my info is ********@gmail.com and my # is 570 486 ****
I’m realy hoping you can help because we have no other phones and we will be missing doctor’s calls.
Thanks,
Christine Ahlum
Free Government Cell Phones says
Here’s an article that tells you how to add minutes:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Kristen Smith says
When I apply my son is on SSI he has cerebal palsy, I’m the beneficiary so do I have to fill out under him..or can I fill it out under me?
Free Government Cell Phones says
You will need to fill it out under his name and with all his information, Kristen. But it would be worth a conversation with customer service before you attempt to enroll.
Charlene collins says
Can I just change my phone number?
Free Government Cell Phones says
Contact Q Link customer service by calling 6-1-1 on your free government cell phone. You should be able to change it.
Barbara odom says
I want to know if can i change my phone number due to boyfriend keep sending bad texts..
Free Government Cell Phones says
Yes, you can, Barbara. Just contact your service provider’s customer service team. You can do that by calling 6-1-1 on your free government cell phone.
Wilma Dean Hurt says
i need to apply for a safelink phone
Free Government Cell Phones says
Then you should absolutely do it.
jodi fleischhacker says
I need to shut my phone number 218-330-****. it was stolen
Free Government Cell Phones says
Here’s an article that tells you what to do, Jodi:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Sherry says
I have applied for q link and it says already have one but I don’t who do I contact and need number please
Free Government Cell Phones says
Speak to Q Link customer service. Ask to speak to a supervisor and ask that person to help you clear up a mistake on the National Lifeline Assistance Database (NLAD). It is supposed to be a relatively quick, painless process.
Lucas says
I just got approved for a q link phone. Do you know what phone they send to people in Minnesota? Or do we get to pick from a select few??
Free Government Cell Phones says
Unless you pay extra to get a specific make and model, the phones are handed out randomly. So it’s impossible to ever know which phone you’ll get.
Justin says
The phone that I ordered my new phone and I got yesterday I mean the day before it’s not working right it when it turns off of no one turned back on and I’ve had to charge you for 3 days in a row since I’ve had it and I ain’t even used it
Free Government Cell Phones says
Contact your service provider’s customer service team IMMEDIATELY to tell them they sent you a defective phone and that it needs to be replaced.
Julie says
I want to buy a better phone for my free q-link service. What phone providers are compatible? I know its on CDMA network, so can i buy a phone from any CDMA carrier?
Free Government Cell Phones says
Here’s an article that will tell you everything you want to know about compatible networks:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
Tre wright says
My phone (at first ) kept shutting down then it quit coming on all together. Last december it was down for the entire month bc of firm ware down loading
Ashley Himel says
Please disconnect my phone it was stolen
Free Government Cell Phones says
We cannot disconnect your service because we are not your service provider. This is an independent informational website. You need to contact Q Link directly.
Ronald Lowe says
Good luck with that
Lori Phillips says
I want my link phone turned off it was stolen and I don’t have the money for a new one.270-304-****.
Free Government Cell Phones says
You need to contact Q Link directly, Lori. This website is not affiliated with any of the Lifeline free government cell phone companies.
Lindsey russell says
How do I change my phone number
Free Government Cell Phones says
You contact Q Link customer service (easier said that done according to our readers) and ask for a new number.
Carmen Borrego says
HI I want to cancel my qlink phone I lost it but I don’t have 25.00 to get another one so can you just cancel it please let me know I want it cancel thank you and I forgot my phone number
Free Government Cell Phones says
Whole lot of comments tonight asking “us” to cancel people’s service. We’re not a service provider, Carmen, just an independent informational website. You need to contact your service provider directly in order to cancel your service.
al says
I would like to know how do i take my phone out of roaming mode so that i can recieve calls and text messages?
Free Government Cell Phones says
That undoubtedly depends on the specific make and model of the phone, Al. The simplest thing you can do is do an online search for that make and model plus the words “user manual.” Then you should be able to look up the answer to your question.
Virginia Jennings says
I would like to change my Slink phone number.
Free Government Cell Phones says
Call your free service provider’s customer service team at 6-1-1 on your free government cell phone company.
Juan J Molina says
today is the first and i only have 350 minutes left yet have’nt used phone . i thought the monthly refill was for 500 minutes ?
Free Government Cell Phones says
It depends on which plan you signed up for, Juan. Of course, since we’re not your service provider, we are no able to access your account to answer your question. You need to contact your service provider’s customer service team to get an answer.
Rochelle guerrero says
How can i block a number
Free Government Cell Phones says
That depends on the make and model of your phone and probably on your service provider. Do an online search for the make and model and the words “user manual.” Once you find the user manual, you can probably look up the answer to your question pretty easily.
belinda smith says
I can’t afford a replacement phone, not even the $25. plz help me. phone number..806-445-****. my address is *** ********, lubbock tx 79404. belinda smith. plz I beg you help me. need it very badly. i’m real sick
Free Government Cell Phones says
Have you spoken to customer service to confirm that you will be required to pay a $25 fee? If they won’t replace your phone for free, you can always switch to a new service provider. The rules state that new customers must be given smartphones. Here’s where you can a list of all the free government cell phone service providers in your state:
https://www.freegovernmentcellphones.net/states
Nicole says
I need to Know how I can get my number change.so that my ex and her friends stop calling And contacting me..For my qlink phone..
Free Government Cell Phones says
Contact your service provider’s customer service team. You could also Google the make and model of your free government cell phone plus the words “user manual.” Once you find that user manual, look up “call blocking.”
Kim says
I am homeless and living in a shelter. We are only permitted to use the P.O. Box but sign up requires a physical address. What should I do?
Free Government Cell Phones says
That’s a very unusual situation. People living in shelters are permitted to get free government cell phones, Kim, but you must have a street address to qualify. Try contacting customer service at your chosen free government cell phone company and ask to speak to a supervisor and ask the same question.
Lori says
Can I use an unlocked phone from a different carrier?
Free Government Cell Phones says
Yes, you can. However, not all cell phones are compatible with all cell networks. So you just need to make sure that that phone is compatible with your service provider’s network. In other words, you need to speak to customer service to confirm that your particular make and model is compatible.
Fredrick says
Haven’t got my phone yet I a US army vet.
Free Government Cell Phones says
Are you saying that you haven’t yet applied or that you have applied but haven’t yet received your phone in the mail?
Charlay says
I need to know what card for my qlink wireless can I buy at the store? I don’t have a credit card to buy more data and minutes online.
Free Government Cell Phones says
Here’s an article that’s all about purchasing minutes, Charlay. Hope it helps.
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Debra masters says
I haven’t had my qlink wireless phone for months. I can’t afford a new one and can’t receive any calls from possible employers for interviews can you please help me
Free Government Cell Phones says
If your phone hasn’t been used for months, your account has probably been cancelled. The rules of the Lifeline program say they should be cancelled after the phone has gone unused for 30 days or more. That means you can now re-enroll with any free government cell phone company in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Lakeisha pollard says
Call me
Free Government Cell Phones says
Sorry, but my wife doesn’t like it when I call other women. She checks my cell phone for numbers she doesn’t know, so I won’t be able to call.
Jody says
I received my phone on may24 2017 and i activated it it already had Voicemails on it from mY 21 2017 and it looks like a used phone whAT do I do I believe my phone was switched I ordered a smartphone this looks nothing like a smartphone help I think I been had
Free Government Cell Phones says
Contact Q Link customer service. Ask to speak to a supervisor.
Lisa Lane says
How do i send a picture of my photo i d to Qlink wireless?
Free Government Cell Phones says
Depends on the make and model of your phone, Lisa. Google the make and model of your phone plus the words “user manual.” Once you find the manual, you’ll be able to look up how to do it.
Sandra Kerns says
i lost my cell phone in the lake i was wanting to know how i can get a new one plz
Free Government Cell Phones says
You can certainly get a replacement phone, but depending on how long you’ve been a customer, you may get it for free or may be required to pay a relatively reasonable upgrade fee.
Stephanie Johnson says
Hello my name is Stephanie Johnson I recently sent in documentation for a free phone from your company. And haven’t received the phone or any response. If someone could get back to me I would appreciate it thank you.
Free Government Cell Phones says
You didn’t send any documentation to us, Stephanie, because this is NOT Q Link. This is an independent informational website. You need to contact Q Link directly. Try this: Go to Q Link’s website and click on “Help Center” and then click on “check Status.” That should give you the info you need.
Rachel says
Why haven’t my cell phone I order from y’all haven’t come in the mail
Free Government Cell Phones says
For the 1,000,013th time, we are NOT your free government cell phone provider. Contact that company directly.
MrPissedOff says
Thanks for the unending sms SPAM to wish fake people happy birthdays on a fake FB login page.. wonderful. Never misses a day!
Have searched for the past HOUR and no way shown to block these numbers.. no reply from support having anything to do with what has been asked – apparently just randomly send back answers? “Pick a winner!” and reply.
Free Government Cell Phones says
We assume you’re talking about Q Link, Mr PO, because we don’t send sms spam.
stacy wilbur says
is there a website for qlink where i can purchase my own replacement phone with specific specs that i want on it?
stacy wilbur says
actually let me me rephrase that, how can i talk to a human over customer service instead of listening to the options robot voice? this is my first time trying and i don’t know what numbers to put in to be able to talk to a human.
Free Government Cell Phones says
“I can’t speak to a human”is one of the most common complaints we hear from readers, Stacy. Do any readers (Q Link customers) have any advice for Stacy?
Free Government Cell Phones says
The website we list in the above article will get you to Q Link. The company offers replacement phones on its website, but we doubt that you will be able to customize it with the specs you want.
Kerri Sanders says
Need customer service representative or support for the phone I had to buy because the phone I had exactly like this was stolen
Free Government Cell Phones says
We’re not sure what you’re saying, Kerri.
Katherine L Eberth says
How do I downloaded the information you need I have a case with Q Link wires and it is pending but I can’t download anything so getting you thank you thank yo
Katherine Eberth
Free Government Cell Phones says
If there’s a problem downloading info to the Q Link website, you need to discuss it with Q Link customer service. This is an independent informational website and has no affiliation with any of the Lifeline free government cell phone companies.
Penny Burt says
how do i talk to someone to report a stolen that is still in use
Free Government Cell Phones says
Contact your service provider’s customer service team.
vanessa says
hi nice meet to u this is vanessa williams yes like free cell iphone big what do now
Free Government Cell Phones says
Here you go, Vanessa. Read our article about how to get started (the ABCs of the free government cell phone program):
https://www.freegovernmentcellphones.net/basics/qualify
P says
FYI, you can get a human by calling and pressing 0, 5, 9, as appropriate, to eventually reach a human operator. The menu says for cancelling, but you can ask them for other help too.
Alisha hardin says
I dont have no data and my phone doesn’t work where i moved
Free Government Cell Phones says
Do you know if the national networks used by Q Link have signals in your new area, Alisha? It’s possible that they don’t.
christina says
I don’t understand how or why a woman is requesting so many government phone when is lives in house with 5 adults and she already has metro pcs phone. Yet she request free phones under each name of all adults in the house her name is Nikki *******. I dont think she should get away with this.
Free Government Cell Phones says
It’s not legal, Christina. She may apply for the phones and she may actually get them, but sooner or later she will be nabbed by the National Lifeline Assistance Database and the accounts will be terminated. Here’s an article that tells you how to get her busted (yeah, we hate fraud in the Lifeline Assistance program):
https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste
Joe Goskowsky says
I received my phone and noticed right away that I was in ROAMING mode. I have called and emailed “Q-Link” about this and I get no reply to emails and have been dropped from the phone calls I have made. I can call 911 but they really don’t like to come over just to pick me up off the floor. Me laying on the floor is not an emergency.
Free Government Cell Phones says
Can’t argue with that, Joe.
Kimberly A Ronan says
Where can you purchase a phone case for the quick Link phone?
Free Government Cell Phones says
You can find anything you want on eBay or Amazon, Kimberly.
Lita says
Why cant i use my current smart phone?
Free Government Cell Phones says
Clarification needed, Lisa. Are you asking if you can use your current cell phone with your free government cell phone service?
Lita says
Yes, I am asking if I can use my old HTC Desire 626 from when i was able to afford an actual phone service. I’m asking because I thought it would just be helpful to use any phone thats just lying around.
Free Government Cell Phones says
You may be able to use it, but not all cell phones are compatible with all cell networks. You should contact your service provider’s customer service or tech support team to find out if your specific model is compatible.
Venus Goble says
My name is Venus
I’m trying to have my service shut off on my Q-Link phone. My phone number is 574-903-**** My I’d number 1775****
I’ve called and called the q-link customer service number can’t get hold of any one. My screen is cracked and can’t afford. New one. Do please shut service off on my Q-Link. Phone. Venus Goble. My e-mail address is ********@yahoo.com
Thank you.
Venus Goble
Free Government Cell Phones says
Try this, Venus. Visit the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to a page with an email for that supposedly goes directly to customer service.
Michael Gant says
I’m trying to change my qlink number can you help me thanks Michael Gant
Free Government Cell Phones says
No, we can’t help you, Michael, because we have absolutely no affilitation with Q Link. This is an independent informational site. Try calling 6-1-1 on your free government cell phone to get in touch with Q Link customer service.
CAROLYN WILT says
HELLO I SENT ALL MY INFO WAAAAAY OVER A MONTH AGO STILL NO PHONE MY PREVIOUS GMAIL WAS ******@GMAIL.COM YOU LEFT ME A EMAIL STATING I ALREADY HAD A GOVERMENT PHONE LIKE WHAT THE MY ADDREES IS ***** KENTON STREET SPRINGFEILD OHIO 45505 ONLY OTHER PHONE I HAD WAS BOOST MOBILE THAT GOT TOO EXPENSIVE I AM NOT SENDING ANY MORE INFO PAPERS I WANT A PHONE OR IF YOU PLEASE SEND MY INFO BACK THANK YOU CAROLYN WILT
Free Government Cell Phones says
For god’s sake, we’ve said this at least a thousand times. WE ARE NOT YOUR SERVICE PROVIDER. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. CONTACT Q LINK DIRECTLY, BECAUSE YOU DIDN’T ENROLL WITH US AND WE DON’T HAVE YOUR PAPERWORK.
Unknown says
Wow that’s how bussnisses respond smh
Tiffany says
I want to talk to a live person!! I need to report my phone stolen! I started the phone with 206 650 **** my birth year is 1982. My phone number to reach me is 253 495 ****, email is ********@serviceking.com
Free Government Cell Phones says
We agree. Speaking to a live person is much preferable to speaking to a dead person. Unfortunately, Tiffany, we are not your service provider. This is an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team.
Martin Flores says
How do I cancel my servive
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone. That will connect you with customer service and you can cancel through them.
Teresa Clack says
How long will it take to deliver?
Free Government Cell Phones says
Most companies say it takes two weeks or so, but readers often report that it has taken three or even four weeks.
Mike says
I ordered Quicklinks and received a ZTE phone. It works well, but what I can’t figure out is I installed a 32gig micro SD card and getting programs, any programs for that matter to store on the SD card and not the internal memory as space is limited on the internal memory. I am sure there is a way, I haven’t figured it out yet. Any suggestions?
Free Government Cell Phones says
We don’t get into the technical weeds with individual phones, but maybe one of our readers has a suggestion.
Moss says
I don’t know the code to unlock my phone
Free Government Cell Phones says
Here’s an article that will help, Moss:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Marie Chey says
My phone was stolen for the second time 5 months ago I can not afford another and just want to cancel my service period. CANCEL SERVICE!!!
I was living in a bad area in Tulsa Oklahoma and I know the phone registered in my name is being used for drug dealing, I have lived in Louisiana for five months now and have never used my qlink phone….. I want it cancelled asap!
Free Government Cell Phones says
If you want your phone cancelled, you need to inform Q Link, Marie, NOT this independent informational website. You can find its contact info on this page.
Delilah Bell says
My mother referred me, how will she receive her bonus minutes?
Free Government Cell Phones says
We are not Q Link, Delilah, so we cannot say how she would receive any bonus minutes. You need to contact Q Link directly. All its contact info is right here on this page.
Shanon says
How do I block a number on qlink website or can I?
Free Government Cell Phones says
That’s a question for your user manual, Shanon. Google the make and model of your phone along with the words “user manual” and you’ll find one pretty easily.
William Alexander says
I have gave you the wrong address and I need to give you the correct address which is 10601 ******* Lexington Oklahoma 73051 my email is **********@yahoo.com
Free Government Cell Phones says
You didn’t give us the wrong address, William, because we are not a Lifeline free government cell phone service provider. We’re an independent informational website. Contact your service provider to correct your address.
Pam Dupree says
I need to deactivate my q link cell it’s been stolen! #318-527-**** Plz ! U can reach me at 318-214-****! I need this done quickly! Thks!
Free Government Cell Phones says
We’re not your free government cell phone service provider, Pam. We’re an independent informational website. You need to contact your service provider directly.
Ashley Bayless says
I have attempted to call and email for assistance receiving a receipt and have not received anything but an uninformative robotic email.
Free Government Cell Phones says
What is your current status, Ashley? Have you enrolled? Waiting for a phone? Something else?
maile cavender says
I have always made the one call per month that is required and it’s saying activation required when I try to make a call. I need to speak to someone
Free Government Cell Phones says
Contact Q Link customer service with the contact info provided in this article.
Wesley says
Way Over priced… total ripoff…AVOID!!!!
Free Government Cell Phones says
You’ve stumped us, Wesley. How can free be overpriced?
carol armstrong says
i will mail you proof soon and i hope its accepted and i will receive a plain cell phone. thank you.
Free Government Cell Phones says
We’re not Q Link, Carol, so make sure you don’t send that proof to us.
carol armstrong says
i want to know whether you can get a regular cell phone,not a smart phone?
Free Government Cell Phones says
You can probably get a regular cell phone, but only customer service can give you a definitive answer.
Jason k says
How do i reset password on my voicemail?
Free Government Cell Phones says
Depends on the make and model of your phone and maybe even on your service provider. Call 9-1-1 on your Lifeline phone and you’ll be connected to customer service and/or tech support. They should be able to answer your question.
ketha mock says
I want to talk to someone
Free Government Cell Phones says
Anyone in particular?
Lisa says
Priceless…….Reply. I can’t remove the smile from my face.
Free Government Cell Phones says
Sometimes we just can stop ourselves.
Carly Y Craft says
I had a desire 510 from u,the speaker stopped working also w the camera.I paid for a upgrade,now I got a downgrade 3 g phone.a zte n817.I don’t understand.
Free Government Cell Phones says
You didn’t get it from us, Carly, because we are an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team and raise holy hell. You should get the upgrade you paid for.
Lowell davis says
I have received that I need to confirm info. on my appication. How do I find out what info you want. id. 2608****. been trying for 2 mo.
Free Government Cell Phones says
What questions are you having trouble answering, Lowell?
dawn young says
my husband got a qlink phone and he move to my address and it dont work how can he get his phone to work
Free Government Cell Phones says
As we often say, Dawn, we don’t even know how to get our sister’s worthless son to work, so there’s no way to know how to get your husband’s phone to work.
No, seriously, we have no way of knowing what’s wrong with your husband’s phone. You need to contact your service provider’s tech support team to see if they can troubleshoot it over the phone. Good luck. Must be frustrating.
Rick says
QLINK offers horrible phone service… After 3 months the cheap *** cellphone they sent stopped charging. You can NEVER get to talk to a person live… you call the number they SAY to call for customer service & the RECORDING says check the webstie… I sent an email & they replied saying I’d receive a response in 3-5 business days… yeah.. My LIFELINE cellphone is dead & their reply in 4 business days said check online for torubleshooting ideas…. NOBODY reads the correspondence..
QLINK IS NOT PROVIDING WORKABLE SERVICE AND NO CUSTOMER SERVICE TO RESOLVE ANY ISSUES…
noT LIKELY TO PRINT THIS ONE HUH? NOT EXACTLY THE PROPAGANDA PRAISING THIS QLINK S*** COMPANY…
jUST DOING YOUR JOB CENSORING THE TRUTH SO PEOPLE DON’T GET TO MAKE INFORMED DECISIONS, AND YOU CAN MAKE GENERIC MUNDANE comments like SORRY, check online to change to another piece of s*** company
Have a great day … You must feel great going home each night knowing that you’re doing s*** to make these service REALLY do their jobs… and YOU STILL GET PAID>>>> for what?
Free Government Cell Phones says
You are not only a foul-mouthed oaf, Rick, you are incorrect. We’ve run countless articles criticizing the government and the free government cell phone companies. And as your comments prove, the only censoring we do is on foul language. Not only do we run plenty of comments that are critical of Lifeline companies, their service, their lack of service, etc, but we often tell readers how to register official complaints about poor service.
Now how about if you set up a doctor appointment so that you can get a prescription for some much-needed Valium.
BillG says
LOL, your quite funny, I enjoy your style!
Free Government Cell Phones says
Thanks. We try to maintain calm personalities while moderating our readers comments, but every once in a while a complete jerk leaves a comment and we can’t hold back in our reply.
Steven Bosch says
I want to report stolen phone speak to real person
Free Government Cell Phones says
Readers tell us it’s difficult to get through to a real, live customer service agent, but you can find the contact info you need on this page, Steven.
THOMAS BURKE says
Qlink recently downgraded service to 350 minutes of talk a month. They tried to sugarcoat it by telling us they added 500mg of data which is nothing really. Don’t sugarcoat poo and tell me its candy Qlink!
Michael Kula says
Can I use my phone as a hot spot for my tablet?
Free Government Cell Phones says
Depends upon the phone. I know my iphone does it. And it looks like Android smartphones do too:
https://www.lifewire.com/use-your-android-phone-as-a-portable-wi-fi-hotspot-2377915
So, in general, if you \get a smartphone then, yes, you can.
Stephanie needs your help please says
Umm yeah, I wanted to know if there is any way to get a list of the processes and programs that Tha ZTE n817 comes with from factory…There are like 15 to 20 that I don’t recall ever seeing untill my phone took a crap and deleted as all my info and my contacts and like 5 company names popped up like Sprint, at&t, virgin.. ECT. I have downloaded the manual and searched it several times. Please help me, I actually like my free service and q links service but this phone has been doing weird crap.
Stephanie needs your help please says
Oh crap sorry I bothered you guys, I was so focused on how many dumb questions you guys have to deal with that I actually forgot you guys aren’t here for tech support. I apologise for the inconvenience.
Free Government Cell Phones says
You made us laugh, Stephanie. Thanks.
Virgil bailey says
This is virgil bailey I sent my documents on 14 th of March and still haven’t recited a phone email or letter or email you need to contact me please
Virgil bailey says
I virgil bailey applied for a free goverment phone and sent the paper work to Qlinks on March 14 but haven’t recited and phone letter or email. I called but couldn’t talk to and live person so please call me back on the number 325-207-**** my uncle sent off his paper work after me and recited his phone last week
Free Government Cell Phones says
We’re not Q Link, Virgil, so we can’t tell you the status of your application. However, you can find out by visiting the Q Link website. Click on “Help Center” then on “Check Status.”
JessieJames says
Trying to deactivate my q link wireless phone it was stolen but do not want a replace. 1-855-754-6543 doesn’t help. I’ve listened to everything. I just want to deactivate it. don’t want another one
Free Government Cell Phones says
The new rules of the Lifeline program require your service provider to cancel any accounts that go unused for 30 ads, Jessie.
carlis glynn says
I apply for government phone. Apply for government phone and I never received it
Free Government Cell Phones says
Check your service provider’s website. Most of them have a function that allows you to check the status of your application.
jose estrada says
why cant i see my minutes balance and also heard using data waist my minutes
Free Government Cell Phones says
We have no idea why you can’t see your minute balance, Jose. We’re not your service provider so it’s impossible for us to answer questions like that. However, we can answer the second question: No, using data will not have any impact on your minutes. They are separate totals.
Matt says
Got a court case and my ex deleted all the messages I needed for my case can I go online and get a print out or does it even keep them
Free Government Cell Phones says
Only Q Link customer service can answer that question for you, Matt. Contact them using the contact info provided in the article on this page.
Mingxiang Liu says
I am living in Ma as legal resident. when I applied the free cell phone, I could not be verified, I do not know why?
Free Government Cell Phones says
It’s impossible for us to know why you were not approved, Ming. We’re an independent website. Did Q Link give you any clues as to why your application was rejected?
Amy says
Isent in a copy of my medical assistance card to be able to get my free phone and I still have not recieved it yet.
Free Government Cell Phones says
Go to the Q Link website and click on “Help Center” and then on “Check Status.”
Keri price says
I got an Email stating my phone had been delivered but I have not received It.keri price
Free Government Cell Phones says
Contact your service provider ASAP, Keri.
Rick says
They do not email you to tell you it’s delivered. They email to tell you it that it shipped and they provide a tracking number. “Shipped” is obviously not the same as “delivered”. The tracking number will tell you if it was delivered to the destination. If it wasn’t, you can still see how close its getting to being delivered.
Brian Ward says
The external phone number voicemail on qlink
Free Government Cell Phones says
Not a clue what you’re asking, Brian. Want to try again?
Kelly Norlund says
I was wondering how I can block unwanted callers on my qlink phone. I have a Kyocera. Thanks
Free Government Cell Phones says
Do a google search for your phone’s make and model and the words “user manual.” When you find the right manual, it should be easy to find the answer to your question.
Steven C Johnson says
I was told by Qlink that there was very little coverage in my area so by that I understood that I may not have the best service everywhere i go. When i got my phone and tried to activate it it would not activate. I sent in an email to them and they replied with : “There is no service coverage in your area.” None at all. So now I’m stuck with this membership for a year and I cant use it. I’d like to know when Qlink is going to get coverage in my area. Are they saving up to buy a cell tower or what?
Free Government Cell Phones says
This really is a huge, unforgivable flaw in the free government cell phone program. Any service provider should be able to tell you if they have service at your address and it’s damn near a crime for these companies to collect money for providing service that is so inadequate.
Contact Q Link’s customer service team and ask to speak to a supervisor. Perhaps you’ll get a little satisfaction if you go up the chain of command.
Rick says
They DO tell you if there is coverage. When I applied March 2017, as part of the application process, you first enter your zip code. First thing it did was bring up a detailed map to confirm coverage before going any farther with application process.
Rich says
Where can I buy a Q Link card? I ran out of minutes but don’t know where to buy a refillable card
Free Government Cell Phones says
Here’s an article that tells you how and where to get more minutes:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Karen Hall says
I need a UMX V351 user manual. Help, please.
Free Government Cell Phones says
Google it. There are almost no printed user manuals anymore, Karen.
Donni J Kalbacher says
I don’t know how to use this phone, I had a stroke in 81/82 Can you TALK to me about how to use this?
Free Government Cell Phones says
You didn’t mention which phone you were given, Donni, but the easiest thing to do is to do a Google search for the make and model of your phone plus the words “user manual.” You will quickly find a manual that will answer all your questions.
Jan says
Give me your number or give to someone so they van talk to u Donnie. Can u make calls? what cant u do? Below you can ask too. Try calling qlink wireless. usually it is 611 for help
shade valentine says
Had this service for 4 years now trying to buy a upgrade phone from Walmart and switch my number over how do I do that?
Free Government Cell Phones says
Not all cell phones are compatible with all national cell networks, Shade. So the first thing you need to do is speak to Q Link’s customer service team to make sure the phone you want to buy is compatible with the Q Link network.
William says
Q Link has the ABSOLUTE WORST customer service I have ever encountered. I have been trying all afternoon to get in touch with someone to cancel my service because I am no longer eligible. The emails I receive are completely useless. Honestly. It’s just a generated email that does no good at all. I am so sick of this company.
Angelia Howlett says
I really need to change my phone number and I’ve called all the numbers and get no where I need to speak to a real person please and thank you so much
Free Government Cell Phones says
It’s often difficult to get hold a a real live service rep, Angelia. Go to the QLink website, click on “Help Center” and then click on “Contact Us.” You can send an email to customer service.
Billy Brough says
Thank you so much for letting me be a member I WOULD LIKE TO PURCHASE THE 100 FREE MINUTES BY Referring my good friend TONY JENKINS. I KNOW HE IS ON FOOD STAMPS BUT I AM TRYING TO FIND OUT IF HE HAS AN E-MAIL OR NOT. I KNOW HE IS IN BAD NEED OF A PHONE. HIS ADDRESS IS TONY JENKINS 14 YORKSHIRE DR. ****************. AGAIN THANK U SO MUCH. YOURS TRULY BILLY BROUGH
Free Government Cell Phones says
That’s very kind of you, Billy. But you or your friend need to contact a Lifeline company directly. We’re an independent website. Here’s where you can find a list of all the free government cell phone companies in your state, along with their contact info. Good luck.
https://www.freegovernmentcellphones.net/states
Paul Andrew says
While the phone and the service from Qlink is a helpful thing to people in need, the phone it’s self comes with a program (spyware) that sells your number to telemarketers. Regardless if you list your number with the Do Not Call Registry you will be called from telemarketers. You can not remove the program that does this, other than Rooting your phone from Qlink and in doing so you break the contract with Qlink. Personally I am at end with this problem and hope my message helps others.
Free Government Cell Phones says
We doubt that what you say is true, Paul.
Paul Andrew says
It is true why would I take the time to come here to warn others, other than to help seniors and others in need of Lifeline such as myself. The bloatware / Spyware is called “TouchPal”. And the fact the you doubt what is said here by me calls in to question who you represent, the Company or “US” the users. Not only does this so called app try to control how the phones are used by controlling the settings it’s somehow sends info when I use the phone as when I do calls follow from telemarketers. Being poor or old and needing a Lifeline phone doesn’t make “US” stupid. My next step is to contact someone in government that oversees the Lifeline program.
Free Government Cell Phones says
What size tin foil hat do you wear, Paul?
Paul Andrew says
Whatever, this site is total BS
Free Government Cell Phones says
You think there’s something so important in your life that the government uses a free cell phone to listen in on your conversations, yet you call this website “total BS.” One of us is not living in reality, Paul, and it ain’t us.
Teresa says
@free gov phone, with all the news showing that Paul is correct, not with just the free phones but with all cell phones, and other”smart” electronic devices, I think an apology is in order to Mr Paul.
Free Government Cell Phones says
You may be right, but we’ll hold off judgment until the news is clearer. The point remains, however, that we can see no reason for the government to want to listen in on the conversations of the nation’s poorest people.
Rebecca says
What kind of Company talks to their clients this way? You should be ashamed of yourself and Qlink should be ashamed to have a Customer Service agent representing them this way!
Free Government Cell Phones says
First, we stand by our answer. Second, this website is not affiliated with Q Link nor any other free government cell phone company.
Jane says
Paul,
You are absolutely correct in what you have said! What a nightmare cell phone to have. It is ironic I thought too, that every time I use the cell, I mysteriously get a telemarketer call! They are endless, sometimes up to 10x a day! Now I get calls from other area codes recently, guess I because I will decline every call that does not actually have my cell #. Then again, what do you want from the Government, especially when it is free, or is it?
Kerry says
Paul,
If you want, you can Google the Do Not Call Registry site and it does state that they sell your phone number to certain people. Perhaps, this is what you are actually referring to. Also, TouchPal is not spyware in any way. It is simply a keyboard with fun emoji’s that you can add to your messages. You may easily change your keyboard to the Google keyboard in settings, if you prefer not to use TouchPal. Google will help you to understand the facts about the things that you are thinking. Whenever you don’t understand something, anything, Google it.
Jessica Kreipl says
Someone stole my phone and is using it. I can’t afford to replace it right now but I would like it shut off. Of course I can’t get through to a representative. Seems the only way to stop them is to buy a new phone that I can’t afford. So until then, whoever is using my phone under my name for drug deals. Wonderful.
Free Government Cell Phones says
If you can get through by phone, Jessica, try getting through via email. Go to the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to an email for that you can fill out and send.
amber says
Hi my free phone just got shipped out today. Are these phones all smartphones cause I don’t want to end up with a small tracphone like I got a yr ago from safelink I can’t use that kind of phone that I need for my situation. Just worried
Free Government Cell Phones says
Obviously, we cannot guess what kind of phone Q Link sent you, but as of December 2, 2016 EVERY free government cell phone is supposed to be a smartphone.
Kerry says
I can guarantee that you will get a response by email. In fact, the response that I received was that they couldn’t answer my question by email and gave me a phone number to call so that a rep can help me.
Lesley Rice says
Qlink has disappeared l thought l would have a phone by now it’s been months this is sad I need a new phone I’m housebound have no way to get in touch with them someone please help me
Free Government Cell Phones says
Q Link is alive and well, Lesley. We provide contact info on this page. If you can’t get to a live service rep on the phone, try contacting them by email. Go to the company’s website, click on “Help Center” and then click on “Contact Us.”
Rebecca says
Leslie, please think twice before committing to Qlink. If I were you I’d run as fast as you can from having anything to do with this company! If I could do it all over again, I’d choose a different company. There is absolutely NO WAY to EVER get in contact with ANYONE! The phone numbers listed are all automated and have no option and no way to reach a live person. You just go round and round and round listening to prerecorded messages.
Free Gov’t Cell Phones will reply and say you can click on Help Center and then Contact Us but even when you do that an actual person does NOT return your message but once again it’s a prerecorded message and that’s IF you get a response back! It’s complete lunacy. I mean it’s probably great on their side since they probably have 1 person actually working for them!
It says you’re supposed to recertify every year but I’ve only done it 1year and every other time it’s been done for me which is ABSOLUTELY what I DO NOT WANT!!! I want off of Qlinks program but it seems almost IMPOSSIBLE!!!
Well I hope you heed this warning! I just wish I had someone that could’ve warned me before selling my soul to the devil.
Sincerely,
natesgrandma7640
Free Government Cell Phones says
Are you saying that you’ve been automatically re-certified without submitting any paperwork, Nates? If that’s the case, it’s completely illegal. You should report your case to the USAC, FCC, and your state public utility commission.
Michelle Hobbs says
Same with me.I haven’t used my Qlink phone since Feb.Of 2016.it was a lil flip phone and stopped working,just wouldn’t charge and when it did it had a black screen.They refused to replace it,said I’d have to pay,even tho it arrived this way.I E mail them often no response but still says my accounts active and the send stament to my email every month.
Free Government Cell Phones says
Anyone with problems like these should make formal complaints to the Federal Communications Commission, the USAC, the Better Business Bureau, and most important, your state’s public utility commission (they go by different names in different states).
Lulu says
Company sucks. Sending out the same phone now also took away the upgrade phone option so they don’t have to deal with people complaining I assume. You can’t get a hold of a person no matter what options you press. Worst company don’t give them money for a new phone.
Free Government Cell Phones says
Interesting, Lulu. We always like to double check claims left in our comments section, so we went to the Help Center on the Q link website and clicked on “Service/Plans/Upgrades” and were directed to a page that says,
“Page Not Found.” Hmmmmm.
Mac says
Works now.
Brittany Gardner says
My screen busted on my qlink phone,I went and bought an Alcatel 4G lte can I transfer my qlink service to the at&t phone
Free Government Cell Phones says
Not all cell phones are compatible with all cell phone networks, Brittany. The only way to get a definitive answer is for you to contact Q Link’s customer service or tech support team.
Phyllis White says
Why can’t I talk to a representative? I get so tired of listening to a recording! !!*!
Free Government Cell Phones says
You’ve highlighted one of the great frustrations of the Lifeline free government cell phone program, Phyllis. We can’t begin to guess how many people have complained to us about the same thing.
Kerry says
As has been stated before, email them!
katherinecabe says
I need my phone. it’s been lost in the mail and i can’t get any help.
Free Government Cell Phones says
The only option you have is to contact Q Link customer service by phone or online, Katherine.
Darrell peel says
I just paid $25.00 to have my lost stolen phone replaced, paid them 5.00 to change number. they gave me a new number alright. can’t tell you what it is because phone has old number and it’s disconnected with old number still there.
Free Government Cell Phones says
Contact customer service again, Darrell. They have put you in an unacceptable situation.
Lilah says
Can i trade my zte legacy for a step step boost max
Free Government Cell Phones says
Only Q Link customer service or tech support can answer that question for you, Lilah.
Wanda says
I have a ZTE legacy n817. I’m trying to buy a phone case for it. Every time I search ZTE Legacy nothing shows up. So my question is what other phones are just like the ZTE Legacy so that I can find a phone case for it?
Free Government Cell Phones says
We just did a Google search for “zte legacy cell phone case” and got tons of places to buy them.
Linda Trepasso says
Would like to change my cell phone number due to people having it that I don’t want having it. This would be greatly appreciated and sorry for any inconvenience.
Free Government Cell Phones says
You need to contact your Lifeline free government cell phone customer service team by phone or online, Linda.
Kristen Crowdus says
Kris again and wondering per month would I have to buy.no matter what that $3dollar data plan to add for 30days to get wifi. Its still a great deal.
Thanks,
Kris
Kristen Crowdus says
Please help me. the phone right now I am using my Mom needs it back. I have gotten my free phone the zten817 phone. I love it really with what u See but connecting to wifi no luck as of yet. It keeps saying I have no data left. I can make calls, receive them, text back and fourth but no wifi? I think done all right things for it? Help please. I get the phone because I am on Medicaid and get my SSDI Check. Oh please help me?
Kris,
Free Government Cell Phones says
You need to contact your service provider’s customer service or tech support team, Kristen. There’s no way we can troubleshoot your cell phone.
Nik turner says
Because your using your data not WiFi. WiFi connects to your wireless router for your home internet or a business internet service your phone’s data only works on your phone.
Kerry says
It sounds like you need to go to settings and turn on the wifi, select your wifi and put in your password to connect.
HowardFryman says
My name is Howard D Fryman my ID #2429**** I sent all information in. so did I qualify or not? I’m having problems with varying qualify. my email is *******@yahoo.com. please notify
Free Government Cell Phones says
This is an independent website, Howard, not Q Link nor any other free government cell phone company. You’ll need to contact Q Link customer service by phone or online to get an answer to your question. You can visit the Q Link website, click on “Help Center” and then on “Check Status.”
Jo says
There really is a NEED of these phones to have the Ability to Block numbers. Thanks
Free Government Cell Phones says
Are you sure your phone is incapable of blocking phone calls, Jo? Try doing a search for the make and model of your phone and the words “user manual.” You’ll quickly find a user manual for your phone. Look up “call blocking” and see if it is addressed.
Shelby says
I have an iPhone 5s, can I transfer my Qlink number to my iPhone?
Free Government Cell Phones says
The latest model we’ve seen offered by any Lifeline company is a 4S, but it would be best if you contacted QLink customer service to get a definitive answer to your question.
DIANE BARTGIS says
I ALL READY SIGNED UP FOR THE Q LINK WIRELESS FREE GOVERMENT CELL HONE FOR THE SUBSIDIZED PROGRAM, FOR FOOD STAMPS AND MEDICAL ASSISTANT PROGRAM; MY NAME IS DIANE BARTIGS AND GAVE MY E-MAIL ADDRESS SEVERAL TIMES. *******@GMAIL.COM. PLEASE SOMEONE HELP ME A.S.A.P.
Free Government Cell Phones says
What kind of help do you need, Diane?
Mike Walker says
I currently have life wireless and want to have qlink instead i filled out the app and it told me december 2017 can i just switch
Free Government Cell Phones says
According to the new regulations customers can only switch service providers once per year.
Betsy says
Don’t go to QLink. I’m having problems and get any customer service no live person nor response.
Philip A. Zwanzig Jr. says
Nice phone, and came quick…… A whole lot nicer then I expected…. Works great!!!!!
Free Government Cell Phones says
We’re getting comments from a lot of very satisfied customers today. Nice to hear from all of you.
Ta mwe paw says
I need a free phone
Free Government Cell Phones says
Then you need to apply for a free phone.
Rosanna redfearn says
I’m a victim of identity theft 805-965-****
Free Government Cell Phones says
How does that impact your free government cell phone, Rosanna?
Virginia Mccomas says
My phone was stolen, someone is used it
Free Government Cell Phones says
Read this page:
https://www.google.com/url?q=https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
emily says
How do I port this service to another carrier?
Free Government Cell Phones says
Just contact the new provider you want and tell then you want to keep you number.
Ken Pettit says
I need for you to cancel this number A.S.A.P
Free Government Cell Phones says
We are unable to cancel your Q Link account, Ken, because we’re not Q Link. We’re an independent website. You need to contact Q Link customer service online or by phone.
James Cameron says
My cell phone broke how do I get a new one
Free Government Cell Phones says
Here’s an article that tells you about lost, stolen and broken phones:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
By the way, we loved your movie “Avatar,” Mr. Cameron.
Rowza says
I been reading your replies back, whoever you are freegovernmentcellphone, and I can tell your a f***ing ***hole with an attitude problem that needs to catch these hands bitch.
Free Government Cell Phones says
Proof that you can’t please everyone.
Ky says
??? best comment
King Luka says
Buy why are you mad at the person who created a website to help people find a Lifeline phone? freegovernmentcellphones isn’t connected to the phone companies and can’t help with your account. They merely takes all the information already available online or with a phone call to each company, and place it all in one easy to read site. Getting mad at the person who offered to help you for free when they can’t assist you with your personal account info is ridiculous.
Stop being so silly and contact the phone company directly about your account. And thank you to the people who operate this site for helping me out when I was too lazy to google all this info myself.
Free Government Cell Phones says
Thank you King Luka. We couldn’t have said it better ourselves.
Mac says
Actually, I’ve been reading all the posts on this thread for close to an hour now. Hilarious!!
If I could maybe give 1 bit of advice please to at least 60% + of posters here it would be;
“Stay in skool, geez”
Mac says
Correction; 80+%!!
donna vance says
I am just looking for a case for my android cell phone from assurance
Think you could help me? donna vance
Free Government Cell Phones says
Your best bet is eBay or Amazon.
Timothy says
I need help. I lost all signial. Ive never had a problem til now minutes are good wi fi ok but no signal I can’t call you no other phone please help me.
Free Government Cell Phones says
We’re not Q Link, Timothy. You need to contact that company’s customer service or tech support team.
Mercedes Carson says
I need to know do i have a pin number?
Free Government Cell Phones says
Contact your service provider’s customer serviced team, Mercedes.
Ranisha wooden says
What kind of phone I get
Free Government Cell Phones says
You never know what kind of phone you’re going to get, Ranisha, because each company offers a variety of phones and they are given out at random as people enroll.
james says
Hi my name is James I need to know what my tracking #is
Free Government Cell Phones says
We have no idea what your tracking number is, James. And based on the scanty information you provided, your service provider won’t know what it is, either.
Marcella Perkins says
My name is Marcella P. I live in the metropolitan area of Kansas City. I do not own a credit card, or have access to one. I deal in only cash. There should be a dollar store or has station. That I could go in a purchase a Q Link phone card of whatever data or minutes etc. But, there isn’t. If you’re a branch of sprint. You should. Could you please please please make this assessable today….right now! Just kidding. Tell big wigs it will bring money in.
Free Government Cell Phones says
Very few of the free government cell phone companies have physical locations, Marcella. A few do, but not many. Why? Probably for the same reason so many other stores are going out of business — it’s far less expensive to do business over the internet. You’re a very rare person in today’s world if you do not have a credit card.
Patricia Weiss says
I have Electro-Magnetic disorder. Does Q-Link offer CDMA service?
Free Government Cell Phones says
Here’s an article that will answer your CDMA question:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
loretta cavazos says
hi my name is loretta and i need free cell and iam hard hearing and my cell broke and i have plm call or text for my kids and boss and parent too and pls i need cell free for my b-day on dec 26 after x-mas and god bless
Free Government Cell Phones says
Here are two articles that you may find interesting, Loretta. The first one tells you about the hearing-vision-speech impairment policies of all the major Lifeline free government cell phone companies:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Here’s another article that tells you what to do if your phone is broken:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
anonymous 24 says
How can i get hotspot on my qlink phone?
Free Government Cell Phones says
First question: Do you have a smartphone, Anon?
Genertice Allen says
I have a government phone. I had lost it I need it turned back on 478 501 7502 but I am not sure how to find company I am with it has only been one month
Free Government Cell Phones says
We get this question all the time and we’re frankly amazed that so many people don’t write down important information like this.
There’s only one way for you to find out which free government cell phone company has your account. You need to contact customer service at each of the companies in your state (South Carolina) and ask if they have your account. They’ll be able to find it with your phone number, address, name, social security, etc.
Your problem is that South Carolina has a lot of service providers. 13 to be exact, so it may take a lot of calls. Here’s where you can find that list of companies and each company’s contact info:
https://www.freegovernmentcellphones.net/states
Deborah Jones says
Need help
Free Government Cell Phones says
Help with what, Deborah?
J Kurtz says
It would be nice if you could actually talk to a real live person or they would actually call you back after you request customer support.
I need information from my brother who is signed up with QLink and needs to know his PIN# so that he can port his phone number over to a different service. Can anyone at Qlink please contact me asap?
Free Government Cell Phones says
Unfortunately, J, this is an independent website that’s not affiliated with Q Link nor any other free government cell phone company. If you are unable to get in touch with a live phone rep, try going through Q Link’s website email system. Go to its website, click on “Help Center” and then click on “Contact Us.” Good luck. We know how frustrating this can be.
koko says
Customer service at qlink wireless is horrible. I paid 25.00 for replacement. The item was stolen.i contact qlink they did not care.they wouldnt suspend service or cancel. Phone got be on for year. Beware the stolen cell will still be on whether you contact qlink or not.
Nicole says
How do I block phone number
Free Government Cell Phones says
Depends on the make and model of your phone, Nicole. Google the make and model and the words “user manual” or look for the user manual on your service provider’s website (not all service provider’s offer them online, but many do).
Angie Hughey says
I DEFINATELY DONT WANT ANOTHER ZTE PHONE. I PREFER A SAMSUNG AND WHEN I ORDERED YESTERDAY IT WOULD NOT LET ME REQUEST ONE BUT REALLY HOPE I IS AND DONT WANT ANOTHER ZTE AT ALL SO PLEASE CHECK
Free Government Cell Phones says
We cannot check for you, Angie, because we are not Q Link nor any other free government cell phone company. We’re an independent website, so we have no access to your transactions with Q Link.
D J Richert says
I cannot believe how stupid some people are.
Free Government Cell Phones says
Hey, you can’t talk to us that way.
nadine says
Thank you for the hour of entertainment I just endured. Whoever runs this site is who i aspire to be everyday
Free Government Cell Phones says
You need to set higher goals for yourself, Nadine. We don’t even want to be us.
meWee says
Lol
Michael C McGuire says
please cancel my service
Free Government Cell Phones says
We can’t cancel your service, Michael, because we’re not your service provider. We’re an independent website. Contact your service provider’s customer service team to cancel your account.
Debbie says
Why is Google Play not accessible on my ZTE. I am not able to even update eexisting apps on the phone?
Free Government Cell Phones says
Are those apps that were accessible at one time, but are no longer accessible?
$ says
Try setting the correct time abd date that is when my Google Play will not work.
Makiyah says
How come our phones we get don’t come with a case for it that would be nice.
Free Government Cell Phones says
It would also be nice if they came with strawberries and cream, but that’s not the way the world works. Even people who pay full price for the latest cell phones don’t get free cases, Makiyah.
Monica says
These comments are amazing!! I love how people complain about free stuff.
Megan Wolfe says
For real. A free phone isn’t good enough. I need a case to. Wahhhh. Cry some more instead of being greateful of what your blessed with for free. I’m sure life is much better being a pessimist.
Sandee Borum says
WARNING…WARNING…WARNING…WARNING, THE PEOPLE AT Q LINK ARE THE WORSE EVER, STAY AWAY. I HAVE BEEN TREATED LIKE A PIECE OF SHIT EVER SINCE I HAVE CONTACTED THESE PEOPLE, EVEN WORSE WHEN I GOT A PHONE THAT I CANT USE, IGNORED IS AN UNDERSTATEMENT. I WANT TO EXCHANGE MY PHONE FOR A FLIP AND THEY REFUSE TO ANSWER MY QUESTION WEATHER THEY EVEN HAVE A FLIP PHONE TO EXCHANGE OR NOT. I HAVE WRITTEN TO THEM AT LEAST 20 TIMES AND THEY STILL REFUSE TO ANSWER MY QUESTION. BEWARE, BEWARE……YOU CAN NOT SPEAK TO A HUMAN BEING IF YOU NEED HELP. BEWARE…… ANY PROBLEMS AND YOU ARE ON YOUR OWN. I HAVE BEEN SPREADING THE WORD HOW BAD THIS COMPANY HAS TREATED ME AND IM NOWHERE EVEN CLOSE TO BEING FINISHED ON HOW HORRID THEY ARE TREATING ME. HOW HARD IS IT TO REPLY YES OR NO IF THE HAVE A FLIP PHONE TO EXCHANGE OR NOT. WARNING….WARNING….STAY AWAY. NOW IM OFF TO THE NEXT PLACE TO COMPLAIN OF THIS SHITY TREATMENT I AM GETTING FROM Q LINK. IVE ONLY CONTACTED 33 PLACES TO SPREAD THE WORD. STAY AWAY PEOPLPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Free Government Cell Phones says
We don’t want to read too much into your comments, Sandee, but we sense that you are not happy with your Q Link service.
Maria says
How can i delete my call history from usage?
Free Government Cell Phones says
Depends on the make and model of your phone, Maria. Contact Q Link’s customer service or tech support team for an accurate answer.
unknown says
My hotspot does not work why
Free Government Cell Phones says
C’mon, seriously, Unknown, do you really think we can diagnose the problem with your hotspot via an email? You’re going to have to contact your service provider’s customer service team.
Judy Huff says
My question is, when I receive my ZTE N817 can I connect to my existing Wi-Fi at home without being charged for the usage? Or will this affect my monthly allotted minutes
Free Government Cell Phones says
We had to go to the FreeGovernmentCellPhones.net tech guru for the answer to this one. He said, “The answer is yes. Just like when you travel if you use wifi rather than the phone network, there is no charge.”
Unknown says
They gave me an ugly ass phone ??✌?️
Free Government Cell Phones says
Beauty is only skin deep, Unknown.
Shannon boyer says
My data ain’t showing up can’t make r receive calls Shannon boyer ********@gmail.com
Free Government Cell Phones says
This is a problem that can only be solved by your service provider’s customer service or tech support team, Shannon.
Chris collins says
Y’all suck I tried calling no live person that’s rude
Free Government Cell Phones says
We’ll don’t suck, Chris. We’re an independent website, not Q Link.
JENNY says
DO YOU GET SERVICE IN VEVAY, INDIANA?
Free Government Cell Phones says
We are unable to track availability down to the local level, Jenny. But if you go to the Q Link website and plug your zip code into the form on the home page, you will quickly find the answer to your question.
Remember, though, that Q Link is not your only option. Ten Lifeline companies offer free government cell phones in Indiana and you may find a better deal (more minutes, more texts, data plan, etc) with one of the other companies. You owe it to yourself to be and informed consumer and to check them all out. Here’s where you can find all those plans:
https://www.freegovernmentcellphones.net/states
Lois M Susic says
I cannot understand how to use the cell phone I received or it does not work properly. Please cancel so I can use a different provider who can provide a useable cell phone
lydia vincent says
Phone was stolen deactivate please no# is 985 381 ****
Free Government Cell Phones says
Sorry, Lydia, but this is an independent website, not Q Link. You’ll need to call that company’s customer service team.
Roshanda says
Where can I buy the Q Link minute cards in Louisville ky.
Free Government Cell Phones says
Here’s an article about Ready Wireless, one of our favorite Lifeline-related companies, which sells airtime cards at most of the major chain stores:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Duane Smith says
your company (Q Link) should be reported for failure to help clients, every time I try to contact you I get disconnected or your site drops the ball. It’s like you have it set up to screw us.
jennifer says
can’t go past login page
Free Government Cell Phones says
The Q Link site is down for maintenance today.
Rick Smart says
I want to join QLINK, but I would like you to “port” my old phone number. Can you do that? I’ll sign up today. Thank you.
Free Government Cell Phones says
“We” can’t do it because we are not Q Link. We’re an independent website. But you can port over your current phone number simply by telling the customer service agent that you want to “port over my current phone number.”
Nora Marsh says
My elderly Mother has the free phone due to income. Is there anyway to get the web on it?
Free Government Cell Phones says
Good news for you, Nora. We have another website that’s dedicated to the subject of cheap internet. That’s why it’s called CheapInternet.com. Here’s a link to all the various low-income internet plans currently available. Check them all out carefully to find the ones available where you live and for which you qualify.
http://www.cheapinternet.com/low-income-internet
Tammy A Bagbey says
Where can I get a phone case and or a cover ,I’ve been to Walmart ,radio shack metro pc ,any idea ???
Free Government Cell Phones says
Amazon.com or ebay.com. You can find almost anything.
zaviarre says
I like the phone
Free Government Cell Phones says
It’s always good to hear from a happy free government cell phone customer, Zaviarre.
Joelean Lewis says
My government phone is messed up. My software is not working, will not load up my apps. I am sending phone back to you, maybe you can fix it.
Free Government Cell Phones says
Don’t send it to us, because we’re an independent website, not your service provider. And don’t send it to Q Link without speaking to customer service first.
Blessing says
I just got my phone today. How can I keep my old cell phone number or would I be assigned a brand new number?
Free Government Cell Phones says
If you’ve already received your phone, it’s probably too late to keep your old number. During your initial call to the new service provider, you should have said, “I want to port over my current phone number.” There’s still a small chance that you can get the old number back, but you must call your service provider immediately and request it. The odds are not in your favor, though.
Jessica Jones says
How can I remove my call history for good.
Free Government Cell Phones says
We’re experts on the free government cell phone program, Jessica, not on cell phone technology. We’d suggest that you call your service provider’s tech support team or that you Google the make and model of your phone and the words “user manual.” When you find the correct user manual, it should be simple to find the answer to your quesiton.
ruthmoreno says
How do i change my phone number somebody been calling me and harrassing me.
Free Government Cell Phones says
Contact your service provider’s customer service team. Dial 6-1-1 on your free government cell phone or contact them online.
sandra says
how do i block a number on qlink wireless
Free Government Cell Phones says
Do a Google search for your phone make and model and “user manual.” You’ll quickly find the correct user manual and you can look up the answer to your question.
bridget underwood says
i was wondering can i use my daughters old lg phone as a qlink wireless phone
Free Government Cell Phones says
It all depends on the make and model of the phone, Bridget. Not all cell phones are compatible with all networks, so you’ll need to contact your service provider’s customer service or tech support team to get an accurate answer.
Karen thompson says
My Qlink phone quit working. What can I do? I can’t call from another government phone to report it as. Got no one to talk to. My cell number was 616-389-****. It hasn’t worked for a week and I really need it for health reasons.
Free Government Cell Phones says
Since you left a comment here, we assume you have access to the internet. Try visiting Q Link’s website. Click on “Help Center” and then click on “Lost, Stolen or Broken Phone.” Go through the questions and you’ll find a whole slew of ways to contact Q Link tech support.
Kaylie Van Dyke says
Ok my windows nokia phone is not letting me make or receive phone calls. It says that my call is being rerouted to the q link wireless people and says that my phone is out of minutes but I normally get a text message that says im low or out of minutes. What do I do?
Free Government Cell Phones says
Contact customer service by phone or online.
Theresa Polk says
My name Theresa Polk and I send in my food stamp paper. now u call said I needed to send in some thing else. so i sent in my paper for no phone.
Free Government Cell Phones says
Here’s your mistake, Theresa. “We” didn’t call you. Your service provider called you. We’re an independent website, not your service provider.
Connie Garza says
If you live in a Government Apartment they will except a copy of your lease.
Hope this helps!
Free Government Cell Phones says
That’s great info, Connie. We have not seen that reported and we hope it’s true. It makes sense that they would accept your lease because you wouldn’t be able to get government-assisted housing unless you qualfied.
Sedric Holden says
How can I speak with a live rep? I have questions that your automated system is not answering. I have been trying for over a month to get this phone but I can’t get the order completed. I can’t sign up with another company because the records are showing my pending order with you. Help me please!!!!!!!!!
Free Government Cell Phones says
Please understand that it’s not “our” automated system, Sedric. We’re an independent website that’s not affiliated with any of the Lifeline Assistance companies.
You’re far from the first free government cell phone customer who has had trouble connecting with a live rep. It’s a common complaint. As far as Q Link is concerned, you might try getting through to a rep by using the email/messaging form found on the company website. Click on “Help Center” and then on “Contact Us.” Please let us know if it helps you get through to a real person. Our other readers who are Q Link customers or potential customers would love to hear about your experiences.
Elizabeth Molina says
Does this phone have it’s own internet
Free Government Cell Phones says
All phones given to new Q Link customers are smartphones, Elizabeth. So the answer to your question is yes.
Dale Butler says
Hi, mine is not a smart phone but I sure wish it was. Mine is an old Kyocera flip phone. Just basics. The phone has not been “ringing” the past four months, so I have to “accidentally” see if it lights up or see if anyone has left an email message. How can I get this phone to be replaced by one that works and is a smart phone?
Free Government Cell Phones says
Good question, Dale. First, understand that you’ll probably need to pay a reasonably small fee to upgrade to a smartphone. Here’s an article that tells you the smartphone upgrade policies of all the leading free government cell phone companies.
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
The way we understand the current situation, Q Link is the only Lifeline Assistance company that promises smartphones to every new customer.
Here’s where you can find a list of all the free government cell phone companies in your state.
https://www.freegovernmentcellphones.net/states
Edward Libby says
Can I apply online?
Free Government Cell Phones says
Yes, you can, Edward. Go to the Q Link website and click on “Sign Up” in the navigation bar at the top of the homepage.
Roneisha Varnado says
Hello my name is Roneisha Varnado and I was trying to see how do I go by setting up the Google play store on the slink phone that I have received.
Free Government Cell Phones says
Would any readers like to handle the answer to this one?
Kathleen Billings says
Can I switch my Qlink wireless phone to a different carrier such as Verizon, AT&T,etc…?
Free Government Cell Phones says
Sure, you can switch, but those companies do not offer free government cell phone plans. Here’s where you can find a complete list of Lifeline free government cell phone companies in your state:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you how simple is is to switch fro one company to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
shirley peck says
ok this phone is not for me , I already have one from you and I love it , so what I need is a application sent to my email address so I can print out for my aunt, she is a bit over 75 years of age at most and needs a phone , I would like to help her get signed up please , thank you shirley peck
Free Government Cell Phones says
We aren’t the phone company, so we can’t help you with that. You’ll need to contact Q Link.
Patrick says
Can I use my ZTE model #Z665C with QLink service? can I port my QLink acct to this phone?
Free Government Cell Phones says
Only Q Link customer service or tech support can answer that question, Patrick.
Lynne says
You can’t bring your own phone to qlink I tried today they said it’s not possible. Then refuse to assist any farther.
Mary fitch says
The phone you sent me a month ago does not work would like to cancel
Free Government Cell Phones says
We didn’t give you a phone, Mary. We’re an independent website that provides news and opinions about the free government cell phone program. You need to contact your service provider directly.
dean schubert says
I bought a phone 25 days after I purchased one due to the 1st breaking. The newly purchased phone was defective and would not work. I had to spend the additional $25 for the phone. Quality Assurance is a joke with Q link Wireless. Bye
Joe Wright says
I sent several document photos via email for Joseph Wright. ID 2165**** have you gotten them.
Free Government Cell Phones says
We’re not Q Link, Joe. We’re an independent website. If you go to the Q Link website, click on the “Help Center” button at the top of the page. Then click on “Check Status.” That will tell you exactly where your application stands.
bernice diaz says
How can i find out how many minutes i have.
Free Government Cell Phones says
Contact customer service to get your quesiton answered, Bernice.
Salenia Fisher says
My data hotspot isn’t working, I need help
Free Government Cell Phones says
You need to contact Q Link’s customer service or tech support teams.
Audrey Cremeans says
My phone got stolen so how can I talk to representative
Free Government Cell Phones says
The contact info is on this page.
Rae Hensiak says
I need help getting my homeless son a free cell phone so that I can know he is okay! Didn’t know where to start first honestly. I am living in a precarious situation myself and may soon be homeless! I desperately need help for my son! My name is Rae Hensiak, **********, land line 920-945-****. I am so very worried about him.
Free Government Cell Phones says
We feel your pain, Rae. Hope we can help. Getting a phone for a homeless person is a bit of a tricky issue because enrollees are required to have a mailing address (a PO Box is now enough). Does he ever stay with you so he can claim your address? (Of course, if he gets a phone at your address, you will not be able to get one because only one phone is allowed per household.
Here’s an article that may help. Good luck and best wishes, Rae.
https://www.freegovernmentcellphones.net/free-phones-for-the-homeless
Danette Springer says
I never received my phone when I ordered it. I’ve gotten a new address ever since then and this being sent with this I had to get an email box. my neighbors are stealing my mail. My old address is *** bentree Lane Dallas Texas 75287 please call me at 972-748-**** it would be appreciated greatly thank you
Free Government Cell Phones says
You have a big problem, Danette. Lifeline regulations will not allow you to use a PO Box as your address. You must be willing to provide a street address.
denice evans says
Does the q link phone have the internet on the zte n817 legacy ?
Free Government Cell Phones says
That a tech question that only Q Link’s customer service or tech support teams can answer, Denice. Contact them by phone or online.
Dale santhuff says
I paid for my daughter extra min with my credit card. u took money but no minutes. phone no 417-894-**** sky Lipscomb Hera
Free Government Cell Phones says
Contact Q Link customer service, Dale. We’re not a Lifeline service provider. We’re an independent website.
Jessica says
I just want to say, thank you for the entertainment on this feed! Y’all have a blessed one!
LaDacia Warren says
I lost my qlink phone 6 mths ago and i have asked qlink may times to disconnected my services for phone# 972- 365-****. i can’t get any phone because of this problem. Someone else is using my life line services in my name.
Not cool NEED HELP
Free Government Cell Phones says
If Q Link won’t take care of your problem there’s one simple way to take care of it — switch service providers. The new company will take care of cancelling your Q Link service and they’ll also send you a new cell phone. Here’s an article that tells you how simple it is to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
It’s up to you to be a smart consumer. So take a look at all the service providers in your state before you decide which one to enroll with. Some offer more minutes and texts and some even offer smart phones and data plans. Here’s where you can find all the providers in your state:
https://www.freegovernmentcellphones.net/states
Star says
I have Qlink and I love it. Being able to text and call without paying over $100.00 a month using Sprint, really helps me out being on disability. I just wish I could by data and able to use the Internet.
Free Government Cell Phones says
Q Link is giving smartphones to all its new customers, Star. Unfortunately, the company is not taking care of its current customers by giving them the same deal. But you would be able to upgrade to a smartphone. Contact Q Link’s customer service team to ask about how to do it.
DAVID HARRIS says
This company so full of s**t. Finally just mine out from their shipping office. Took them 34 days just to do that. Now I must wait another 7. To 10 days to revive it in mail. Omg smh
Free Government Cell Phones says
Consider yourself lucky, David. We had one reader tell us it took six months to receive his phone. That’s the record so far.
Dwyne Hoskins says
i applied today Dwyne Hoskins, enroll # 2144****. I didnt have email so I used my cousin’s email (******@gmail.com to forward my proof of food stamps & medicaid. did you receive it?
Dwyne Hoskins
Free Government Cell Phones says
We’re not Q Link, Dwyne. We’re an independent website. You’ll have to contact Q Link’s customer service or go online and check your application status.
Jessica says
I used to have Safe link and could get my minutes early. I now use QLink Wireless. Can I get early minutes?
Free Government Cell Phones says
Why would either company give you early minutes, Jessica. Theoretically, you receive your minutes on the same date every month.
Robert taylor says
The phone we received stopped working and we will loose our minutes if we do not get a replacement phone.and as it was your phone that stopped we should be given another phone. We will send the other one back for you to check if you like.
Free Government Cell Phones says
We’re not Q Link, Robert. We’re an independent website, so Q Link is not likely to see your comment. If Q Link won’t give you a new phone, how about if you switch to a different service provider. You’d end up with a new account and a new phone from the new service provider. Here’s an article that tells you how easy it is to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Jessica says
Haha, I read this comment far to much! Not many people truly read others questions and comments, do they
Matthew says
think they will ever get it thru their skulls? sure doesn’t seem that way lol
Steve Evets says
Well, I violated my own rule of leaving well enough alone because of greed.
I was perfectly happy with my Safelink phone and how it worked as an extension for my Google Voice phone because they used Verizon as their carrier. I switched to QLink to get 500 minutes a month compared to the 350 I got with Safelink, but they use Sprint and with their smart phone I get no bars in my house and it won’t work with Google Voice. Plus I know I do not, not, NOT want a smart phone but just a simple CDMA phone that will work in my home.
So I guess I wait for the 60 days to pass and just switch back to SafeLink.
I’ve learned my lesson and will leave well enough alone from now on.
Free Government Cell Phones says
Sorry for your problem, Steve, but your story should be a warning to lots of other readers. Thanks for sharing.
Mikki Franc says
This is a rip-off. I sent $25 for an upgraded phone, months ago. And received nothing and cannot reach customer service for my refund. I will be contacting the Attorney General’s office about this fraud.
Free Government Cell Phones says
You should also contact your state’s public utility commission if you want to register a complaint.
Christie Strom says
Hello there I am trying to disconnect this phone 360-920-3394 Plz terminate immediately
Free Government Cell Phones says
We’re not your service provider, Christie. We’re an independent website. You’ll need to contact them directly to terminate your service.
Jessica says
I’m crying, there it is again!
Kirk Lothert says
Yes I was wondering if I could get a free upgrade please?! A better & bigger phone? Please get back to me! Thanks!!
Free Government Cell Phones says
We are an independent website, Kirk. We have no affiliation with any of the Lifeline service providers, so you’ll need to go direct to your service provider to get your question answered. In the meantime, here’s our article that tells you all about the upgrade/smartphone policies of all the major providers:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Jessica says
Are you sure this isn’t record? Three in one forum, wow!
Eileen Marlin says
I have received my free government phone. I am very pleased with what phone you had sent me….
My question is can I keep my same phone number from my old provider?? I am asking this because my doctors and my husbands cardiologist and family members, friends, ect. Have our old number…
From a customer whom appreciates the help through our times of need!!!!☺!!!
Free Government Cell Phones says
If you’ve already received your phone, you probably have lost your old number. You could have kept it if you had said, “I want to port over my current phone number” during your application process. There may still be a chance, but it’s a pretty slim one. Contact your service provider’s customer service team and ask if you can get that old number back. Like we said, your odds are pretty slim, but miracles happen.
brandon says
qlink is bs, you say they’ll port over my old number. they say they can’t. im pissed. also their customer service call menu sucks, service isnt great.. and they never said just by filling out an app they’ll cancel you current lifeline service. had my phone less then a week and already hating ths company.
Free Government Cell Phones says
Did you ask them to port over your old number in your initial enrollment conversation, Brandon? We don’t know what the problem is, but all phone companies are supposed to port over phone numbers upon request. Although it may be too late by this point, you should call again and ask to speak to a supervisor.
Robert says
Why can’t I send pictures
Free Government Cell Phones says
Not a clue, Robert. It’s impossible to analyze you tech problem with so little info. Try calling your service provider’s customer service team.
Willie Bradley says
This is Willie Bradley your f***ing phone battery has died I got in touch with you before but I haven’t heard anything back from you and I really disappointed that I have to be in this conversation with you.
Free Government Cell Phones says
We’re disappointed that you’re in this f***ing conversation with us, too, Willie, because we’re not your service provider. We’re not Q Link. We’re an independent website. Contact Q Link to solve your f***ing problem.
kaitlyn says
Omg best reply ever
Jessica says
Ok this forum is record! People, read others questions, concerns and comments. You will quickly find that this website is not the customer care center for all the free government phone providers. Just a great informational site to guide you in the right direction.
If I may add, let’s think about this, you are getting pissed and irritated over a FREE phone that honestly is a privilege to have, not an entitlement!
I hate my Qlink phone, it’s an android and sucks. I would love to use my iPhone with life line services BUT, what’s the term “BEGGERS CANT BE CHOOSY”
It’s a LIFELINE, and serves the purpose of an emergency phone for those who can’t afford the luxury of choosing their ideal super duper smart phone like the edge or 6plus. For those looking for a job and to have a phone to get potential job calls but can’t afford those high phone rates. To be able to get that phone call from school that your kid is injured or sick and can’t afford to pay for a phone.
Jeez, get a little help and expect the whole kingdom. Be thankful for what you have!
Rant over, continue to entertain me!
Hayley says
Lololol. WOW. This is better than Saturday Night Live
Betty Snowden says
How do I operate the phone? There was no operates manual with the book. Don’t,t know the phone number of phone.
Free Government Cell Phones says
Most electronics don’t come with printed manuals anymore. Google the make and model of your phone plus the words “user manual.”
Tom says
If you’re using a Q Link phone , then they have all phone manuals in their website. Or you can just use google like most humans
Jessica says
If you sign in to your account online, there is a link on you main page that has your phones handbook. Click on it!!!!!
Wayne says
Can I switch carriers from sprint to Verizon or at&t?
Free Government Cell Phones says
None of the companies you mentioned participate in the free government cell phone program, Wayne. Here’s where you can find a list of Lifeline service providers in your state:
https://www.freegovernmentcellphones.net/states
Sherry lynn alonso says
My quick link phone was stolen and I reported it and I need another one I don’t have money to replace it how do I get another phone
Free Government Cell Phones says
The simplest way is to switch to a different provider. They’ll take care of cancelling your q Link account and send you a new phone. Here’s an article that gives you the details:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
SABRINA ADAMSON says
Can I Chang my qlink number over to my Samsung smart phone I already own?
Free Government Cell Phones says
That’s a question for Q Link’s tech support team. Get in touch with them by phone or online. Not all phones are compatible with all cell phone networks, so it’s a tricky issue that only the tech folks can accurately answer.
Larissa says
Why should I pay for an upgrade when I never choose this phone to begin with I want a better phone, a smart phone like I see every one else with. I didn’t pick this dinosaur.
Free Government Cell Phones says
Talkosaurus.
Jen says
No here’s the BEST reply yet
Free Government Cell Phones says
Thank you very much. We’ll be here all week.
Amber Hotzler says
I have an unlimited talk/text and 3gb of data plan that started 8/14 but starting about noon CST when I dial a call is only last 3 seconds than the call automatically ends.
Free Government Cell Phones says
Sounds like you need to call your service provider’s tech support team, Amber.
Omar says
Cancel my service. ASAP
Free Government Cell Phones says
We cannot cancel your service, Omar. We’re not your service provider and they’re the only ones who can cancel your service. Contact customer service by phone or online.
Roberta Ashley says
I recently joined qlinkwireless and recieved a zte (model n817). Since day 1, I keep getting an error that says, “Download Error No action required. ID will automatically retry. Connection Failed (Code: 20).” It seems to run fine and everything seems to work. But with it constanty retrying to connect to ID (which I don’t know what that is) I know it’s using battery and i’m always getting this popping up in my notifications which is pretty annoying more than anything. Any idea on how to get rid of this? I have checked for latest updates on the phone. I’ve found very little about this issue online. Any ideas before calling what most dread, customer service?
Free Government Cell Phones says
We’ve never heard from a reader with a similar problem, Roberta. We suggest that you contact Q Link’s customer service or tech support team.
Amber Hotzler says
I have the same issue
Free Government Cell Phones says
And we have the same answer.
Kimberly A. Fuselier says
Priceless comment!!!!
Free Government Cell Phones says
Thank you. We’ll be here all week. Make sure to tip your waiter.
Nicholas j Busalacchi says
I also have the same problem.. As well as my replacement phone working like garbage just like the first one. There was live chat now I can’t access it
susie says
i have this same problem!!
Karl says
Is there any way to allow tethering?
Free Government Cell Phones says
For those of you who have never heard of “tethering,” here’s a definition from PC Advisor:
“Tethering is when you turn you smartphone into a mobile Wi-Fi hotspot and share your phones 3G/4G data connection. Once you’ve turned tethering on, any device with a wireless connection can connect to the internet via your smartphone’s connection.”
To tell the truth, Karl, we are experts on the cheap Internet programs, but not on technology. That’s the kind of question you’ll need to ask of any low-income Internet providers available in your area. Here’s a complete list of them:
http://www.cheapinternet.com/low-income-internet
Amy Sasser says
I can’t get ahold of doctors aND Lawyers just via cell phone. However my mother has WiFi in her home and on was wondering how to take the offer of a got assistance microsoft phone thru a medicaid agent that advised me to search here. I cannot remember the name of the carrier or which one offersthe Microsoft Windows phone, however I am in desparate need of taking advantage of such a generous offer. Thank you for your time. The day time phone is 803 687 **** and also my mother’s phone is 8o3 307 ****. Also I have an email that I check daily and it is as follows: *****@gmail.com
Thank you for your time ,
Amy Marie Sasser
Free Government Cell Phones says
We are unfamiliar with the Microsoft product, Amy, but if you have wifi access, you really don’t need a special product. Google Skype and you’ll be able to call for free (or virtually free depending on the circumstances). We have a friend who was overseas for six months and he was able to call back to the USA a number of times for and his total bill for that six months was under $5.
If you need Internet for more than just phone calls, there are a number of low-cost options, especially if you have a low income. Check out this link for all the low-income options over at CheapInternet.com, our other website:
http://www.cheapinternet.com/low-income-internet
Robert says
I called 611 and the 1855 number either one I cant talk to a person keeps running through the menu
Jusena says
How do you get free min by referring a friend
Free Government Cell Phones says
Go to the Q Link website to get full info. Here’s a link:
https://qlinkwireless.com/lifeline/lifeline-refer-a-friend-program.aspx
Esther says
I current have the ZTE Legacy model and consider it to be decent but is there anyway that I can upgrade to a phone with a bigger screen?
Free Government Cell Phones says
Call your service provider’s customer service team at 6-1-1 and they can give you all the details.
Erma Boyd says
I have received a QLink smart phone. I was wondering if it comes with data, not WiFi data, just regular everyday data? And if not is it possible to purchase a data plan to go with the phone?
Free Government Cell Phones says
Q Link answers that exact question on its website. Click on “Help Center” and then click on “Lifeline Service & Plans.”
Jessica says
To get unlimited data is 60 bucks. Straight talk is cheaper than that. For data only, the most you can get is 5gb for 50 bucks!
Belinda sibley says
i hve not gotten my phone yet. Im still waiting. so how do i find out how much longer it will take.
Free Government Cell Phones says
Visit the Q Link website, Belinda. Click on “Help Center”and then click on “Check Status.”
Jessica says
I have a Smartphone from QLink Wireless. I previously had safelink government assisted phone. On my safelink phone i was able to get my free monthly minutes about 3 days before the 1st of the month by going to “add airtime” in the menu section of the phone and entering 555. Can I get my free montly QLink minutes early too if I run out before the first of the month?
Free Government Cell Phones says
You can’t get your allotted monthly minutes early, but you can purchase additional minutes. Go to the Q Link website, click on “Help Center” and then click on “Check Or Add Minutes.” Easy peasy.
Sindy says
My kids father ended up taking my phone from me and hasn’t returned it and has been using it I’ve been calling and calling to deactivated it but they don’t let me talk to a representative I don’t have the money to replace it . Can I just deactivate it please .
Free Government Cell Phones says
We can’t deactivate your phone, Sindy, because we’re not your service provider. We’re an independent website that’s unaffiliated with any of the free government cell phone companies. You’ll need to contact your service provider’s customer service team.
Visit the Q Link website. Click on “Help Center” and then click on “Broken, Lost or Stolen phone.” You can also click on “Contact Us.”
Michelle Karl says
Does QLINK allow you to port your phone number. I can’t get a straight answer online and don’t want to be on hold with customer service. I am eligible to switch my lifeline carrier and I am doing research. Most carriers will let you know on their website but if I can’t find it i don’t want to assume.
Free Government Cell Phones says
Yes, you can port over your current number from any cell phone provider to any other cell phone provider. But make sure you tell the customer service agent in your initial call that you want to port over your number.
melissa says
Qlink does NOT let you port your number. I just signed up within the last month and was told I could not do this.
Free Government Cell Phones says
Someone misinformed you, Melissa. Regulations require porting be made available to all customers.
Seonie S Ali says
what number would i use as an account number to port the number to another carrier? It doesn’t provide an account number when i log into my account.
Free Government Cell Phones says
You should have written down your account number and kept it in a safe place, Seonie. But are you sure it’s asking for an account number?
If you’re switching to another carrier, you should be able to speak to that company’s customer service team and they should take care of all the work necessary to switch. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
b gold says
tracphone wireless is abusive .the gov pays them for 125 monthly minutes. i just called and they said i am disenrolled. a lie. just an excuse to deny the minutes. they are crooks. the world is in bad shape . they should not get away with this. my local senator is sick of dealing with this . they really should help.
Free Government Cell Phones says
If you’re this unhappy with Safelink, B, you should enroll with a different service provider. Switching is simple. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find a list of all the companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
sheila reel says
I would like to return my phone. I am not able to send pictures on messeges or receive them. I am having trouble using this phone. I appreciate the fact this phone is of no cost to me but I am not able to understand how to use it. I am going back to my old phone. If someone could reply to my mes. that would be great.
Free Government Cell Phones says
Sorry, Sheila, but we can’t help you because we are not your service provider. You must contact Q Link customer service to cancel your account.
LostOnTheLine says
Sheila, Qlink doesn’t support MMS (Picture Messaging) but I was able to make it work over WiFi by using Cricket’s APN settings.
The easiest way to change them is from Chomp SMS (a better text message program I use because I can set different ringtones for messages from different people)
In Chomp goto
[Settings] > [MMS]
Under [APN Settings]
MMSC: http://mmsc.aiowireless.net
MMS Proxy: proxy.aiowireless.net
MMS Port: 80
Then at the bottom of the page under [Fixes] select {Prefer WiFi}
After I did that my picture messages would come through, but only when on WiFi
Free Government Cell Phones says
Thanks for the info, Lost. But FreeGovernmentCellPhones.net does not endorse nor recommend any changes to your phones or SIM cards without service provider approval.
Jessica says
I recover pictures fine with out any alterations!
Mandy says
Had qlink for two years it worked yesterday today nothing we did online chat to reboot and everything and nothing they want us to pay 25 bucks for a new phone we didn’t break it and I got to looking they discontinued our service because they want us to pay for a new phone no thanks qlink I got a better carrier now for us poor folk
Free Government Cell Phones says
The suspense is killing us and all our readers, Mandy. Which service provider did you go with?
Kimberly A. Fuselier says
I’m just loving these hilarious comments from y’all!! Too damn funny!!
Free Government Cell Phones says
Attribute it to arrested development, Kimberly. In the words of this comment moderator’s wife, “Grow up, dude.”
Jessica says
Yes please do share
Holly says
I’ve tried registering for a phone on q link but when I type in my area code, it says “we are not offering services in your area at this time” but I see on here if offers services in the state and my friend just received a phone from q link and lives in the same area code..what do I need to do to get mine??
Free Government Cell Phones says
Every computerized system has quirks and for your sake we’re hoping this is just one of them. How about if you contact Q Link customer service? Go to the Q Link website, click on “Help Center” and than on “Contact.” Let us know how it goes because this is an odd case.
Holly says
I’ve tried contacting them it’s been a week and no response back. I’m stuck, don’t know what to do. I even tried sending them an email and nothing. What can I do??
Free Government Cell Phones says
Call 6-1-1. That should connect you with Q Link customer service. If, for some really odd reason that does not work how about if you apply with a different Lifeline company. You can find all the free government cell phone companies in your state here:
https://www.freegovernmentcellphones.net/states
rose molina says
I just received my qlink phone.I have no reception at all.I deff would need more mins as my medical status gets more serious. I can’t not access Google nor cromes as I need for most of my med charts with Dr’s.please help me with these features? And if not I need to know how to cancel so that I can try another government program. Thank you kindly. Rose
Free Government Cell Phones says
Go to the Q Link website. Click on “Help Center” and then click on “Live Chat.” You should be able to have an online discussion with a service rep.
Michole says
I’ve tred to sign up for this before and it said that it dosent reach tremont is there any way that changed
Free Government Cell Phones says
Go to the Q Link website. Click on “Help Center” and then click on “Live Chat.” You should be able to have an online discussion with a service rep.
Carol hedgespeth says
I’ve been using a apple phone , now I have a step wireless phone. I have no manual and I haven’t a clue how to program my new phone and don’t know where I can go for help,,,,,,,
Free Government Cell Phones says
This one’s simple and you’ll probably kick yourself for not thinking of it yourself. Just Google the make and model of your phone and the words “User manual.” Virtually all cell phone user manuals can be found online.
Angela Olsen says
Need a phone asap. and this phone is great.
Jackie j nolan says
I got a GOV. Phone . First day It failed to work, I could not get launcher on. I don,t know what went wrong.
Free Government Cell Phones says
Are you sure it’s broken or could you be doing something wrong. If you are convinced it’s broken, contact Q Link customer service to get a replacement.
Debra Dimmett says
Before anyone goes any further on the questions about Qlinks, know that this company who helps us “po” peoples, is by far badder than the baddest. Lol that is not a good bad ( like phat that’s good). You will never talk to a live person. You will always wonder “what have I done?” Thank you moderator for answering the questions that need answered. I have no question I just have one comment…Qlinks suck..
Free Government Cell Phones says
Another happy customer has been heard from.
Andrea gardner says
Do it take your minutes when u get on the web.
Free Government Cell Phones says
No. You probably have a separate data package that is based on gigabytes, not minutes.
Nathan Chambers says
I have a phone one the way my question is can the government listen to my calls and read my messages since it is a government phone
Free Government Cell Phones says
Well, that’s a controversial question, Nathan. There’s absolutely no evidence that the government is listening to Lifeline phone calls, but if you read the news you know that Snowden says the government is listening to EVERY phone call made by everyone in America. We’re not conspiracy theorists, but we wouldn’t be surprised if that’s true.
patrick koeller says
Want to know what I find sketchy? There is absolutely no reason why these companies don’t allow people to take their SIM card out and use on an unlocked device given to them. Unless its strictly cdma. Ill bet dollars to Donuts we will find out in the future there are filters put on these phones to monitor convos for some reason.
Free Government Cell Phones says
Don’t look now, Patrick, but there’s a black helicopter hovering above your house.
Tamara says
When will I know or how long does it take for post to be approved?
Free Government Cell Phones says
That depends on a lot of things, Tamara. For example, what kind of mood is the moderator in, whether the nice moderator or the nasty moderator is working, whether or not the moderator’s boss is looking over his shoulder, whether the moderator got lucky last night, whether the moderator on duty got a good night’s sleep (which may be in conflict with the previous point), and whether it’s the beginning of the moderator’s shift (when he’s bright-eyed and bushy-tailed) or the end of his shift (when he’s tired and cranky).
Capiche?
Heather says
Well, whichever Mod wrote this is witty and straight-to-the-point and is, therefore, okay in MY book. ? Keep up the good work.
Free Government Cell Phones says
Thanks, Heather (from the “nice” moderator).
Jessica says
Hahaha, I’m still dying on this one feed and I’ve visited several feeds prior to this one.
Tamara says
If I went through Qlink and lost my phone can I go through another free phone company to get another one at no cost
Free Government Cell Phones says
If you’ve had your Q Link account for more than 60 days, you can switch to another company at any time. Here’s an article that tells you how:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Tamara says
I have lost my phone .i think it is in my home somewhere is there anyway to make a alarm go off or track it
Free Government Cell Phones says
We don’t know what make and model of phone you have Tamara, nor what functions it may have.
Kaylonda Davis says
Does qlink give out touch screen phones? I have one on the way in the mail but I don’t know what type of phone it is?
Free Government Cell Phones says
It’s kind of funny, but not really. You’ll never know which phone you’re going to get until it arrives, because each phone is given out randomly. It’s as if all the phones are in a big bag and the customer service agent closes her/his eyes, reaches in and grabs one at random.
The good news is that all the phones in that bag are smartphones (according to the Q Link website).
Brenda says
No they are not. I got a very old flip phone.
Jennifer says
I got a smartphone.
Free Government Cell Phones says
That’s great news, Jennifer. More and more new customers are getting them and come December 1 of this year, everyone will reportedly get them.
Tracy says
We have qlink and it is a smartphone. Mind you it’s an older one but it does the job and yes it is touch screen. The only problem I am having is that the battery dies really quick and then I will charge it all night every night but it still dies every day after its been off the charger for 8 to 10 hours. Give an hour take an hour. And I do have a question and hope to get an answer.. We have had this phone for like a month and a half to two months now and on the qlink website it says you get like 250 minutes with every 3 texts a minute is taken, but we have 600 minutes with unlimited texting a month. Not that I am complaining by all means but did we just get lucky or what,?
Tracy says
Plus we have data too.
Free Government Cell Phones says
In which state do you live, Tracy? Plans often vary by state.
Jessica says
My only problem is my kids won’t stop downloading games and playing on the dag gone thing! I in turn wish I had gotten a flip phone! If it’s not an iPhone, just give me a flip phone!
Rosland says
I am wanting to know how can I get another phone. I lost my phone.
Free Government Cell Phones says
Check out this article, Rosland. It tells you exactly what you need to know:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Free Government Cell Phones says
Here’s one of our most popular articles. It tells you how to get a replacement phone:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Matica says
HI … I put in an app for one of the phones and I never recived I was told I should receive it this past Tuesday and I never got it can someone contact me and let me know what is going on
Free Government Cell Phones says
Don’t be too surprised, Mitica. Our readers tell us that their phones rarely arrive as quickly as advertised. It often takes three or four weeks or even longer according to those same readers.
Mandy says
Took us 6 months to get ours
Free Government Cell Phones says
We think that is a world record, Mandy. Congratulations!
Tracy says
Got ours in like 2 weeks
Free Government Cell Phones says
You’re luckier than most, Tracy. Many readers complain that it takes three or four weeks or longer to get their phones. One reader reported the other day that it took six months to receive her phone.
Janine says
its been a week and a half and I even got UPS tracking, but the tracking track died off by the time it arrived to go to my local post office… the tracking numbers are bougus so Im told? no word from Q link of course… so I guess I sit and wait phoneless?
Free Government Cell Phones says
Believe it or not, Janine, many readers tell us it has taken them a month or more to receive their free government cell phones. One reader last week said it took six months. So don’t get too upset that it’s taken a week and a half.
Jean Reece says
There was an ad on facebook to update my free cell with a Smart Phone for only $25. How do I order this please?
Free Government Cell Phones says
We are unfamiliar with the ad, Jean. If it was a Q Link ad, you need to contact Q Link’s customer service team by phone or online.
Cheyenne says
How do you block a certain number on this phone?
Free Government Cell Phones says
That’s completely dependent on the make and model of the phone, Cheyenne. We’d suggest that you contact Q Link’s tech support team to get the answer to your question.
Susan Schlicker says
how do i change from assurance wirless to you from my account do i need to fill out appaction
Free Government Cell Phones says
First of all, you’ve made a common mistake, Susan. This website is not affiliated with any of the Lifeline Assistance free government cell phone companies. We are completely independent. However, we can help you by directing you to this article that tells you exactly how to switch from one company to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Damon Parsons says
I need a new phone because the touch screen on my qlink phone stopped working. Help!!
Free Government Cell Phones says
Here’s the info you need in one simple, information-packed article:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
PATRICIA Baker says
I need a new phone my phone was stolen found it it’s broken
Free Government Cell Phones says
No problem, Patricia. Here’s an article that tells you exactly what to do to get a replacement phone:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Kahawia Hention says
My name is Kahawia Hention can someone contact me from customer service to give me instructions on finishing my application process to receive my new phone I was unable to access my email die to broken phone please call me @ 229400**** thanking have a wonderful day or at ruth****@gmail.com is a temporary email address.
Free Government Cell Phones says
No one will contact you as a result of the comment you left here, Kahawia. This website in not affiliated with any of the Lifeline Assistance company. You’ll need to contact customer service by phone or online.
JoeyMarie S. says
Omg. I obviously need another cup of coffee. I really am not this stupid. Lol. Please disregard my previous comment. Try not to be too hard on me in your comment to me if you leave one. Thanks, off to grab another cup. *JoeyMarie
Lebar says
Can i use an old phone i already own
Free Government Cell Phones says
Maybe yes, maybe no. It depends on the phone make and model and your service provider’s network. Not all phones are compatible with all cell networks. Your best bet it to get in touch with your service provider’s customer service or tech support team. They can tell you if your specific make and model will work on their network.
Gin says
Where can I go to buy data for my phone are there stores I can buy this at being I don’t have internet to purchase data online
Free Government Cell Phones says
You can purchase additional minutes on Q Link’s website.
cheryl says
Can you actually get a smart phone or is it the little black phones??
Free Government Cell Phones says
More and more companies are now offering smartphones, because they’ll be required to offer them by December 1, 2016. However, some offer them as initial phones to new enrollees, some offer them randomly to new enrollees, and others offer them only as upgrades for a relatively small price. Here’s an article that tells you all about the leading Lifeline companies’ smartphone policies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Tracy says
We got a touch screen smartphone with qlink
Jean allen says
My phone do not work any more how can I get another one.
Free Government Cell Phones says
Read this article. It will tell you what you need to know.
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
sandra zookgava says
who is the service carrier for these programs? are they different from state to state? got my phone today and was wondering who is the service carrier in Maine.
Free Government Cell Phones says
There are multiple service providers in each state, Sandra. Here’s where you can find all the providers in Maine:
https://www.freegovernmentcellphones.net/states
Leslie Rothenberger says
I already have a Qlink wireless phone I was wondering if I could upgrade to a bigger phone, it’s gotten very hard to see and read the screen? I really like your phone’s and phone service. Please can I upgrade to a bigger phone? Thanks.
Free Government Cell Phones says
You’ll need to check the Q Link website, Leslie. If that doesn’t work, call the company’s customer service line (info on this page). And if that doesn’t work and you can’t get the smartphone you need, you can always consider switching to a different service provider who can get you what you need. Here’s an article about the various companies’ upgrade/smartphone policies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
And if you decide you want to switch providers, here’s an article that tells you how to do it (it’s pretty easy):
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Debbie Kirkland says
I currently have a free government phone through Assurance. I heard I can get a smart phone through Q Link. Is this true? If so, how do I transfer my service to Q Link? Or do I need to cancel Assurance and apply for Q Link? Also, can I keep the same phone number I currently have?
Free Government Cell Phones says
You can get smartphones through a number of Lifeline companies, Debbie. Here’s an article that tells you about all the leading companies’ smartphone policies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
And here’s an article that tells you how to switch from one service provider to another. It’s a pretty simple process:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Loretta says
What is human referral when you trying to connect to refer a friend
Free Government Cell Phones says
We have no idea what your question means, Loretta.
Shawn says
I have not yet received my qlink wireless cell phone but I am very excited about having A nice touch screen phone that I do not have to worry about spending any money on
I very much appreciate the opportunity
To have my very own touch screen cell phone with free monthly minutes… thank you !!!!
Free Government Cell Phones says
We’d love to sit back and luxuriate in your warm words of thanks, Shawn, but we don’t deserve the credit. In your case, Q Link gets all the credit.
Zacha says
I lost my cell phone i dont knoe what to do i will like to know if it can be replace and if i will be able to keep my same phone number i had.
Free Government Cell Phones says
Yes, it can be replaced. Here’s an article that tells you what to do in case of a lost phone:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
You should be able to keep the same phone number — as long as the phone hasn’t been lost and inactive for 60 days or more. In that case, the account will be cancelled and someone else could have been given your phone number.
Carl Leonard says
Trying to check my order
Free Government Cell Phones says
The simplest way to check the status of your order is to visit the Q Link website. Click on “Help Center” and then click on “Check Status.” Voila! You’ll quickly find out the status of your Oder, Carl.
Paula Mcwhorter says
My phone is not working
Free Government Cell Phones says
Here’s an article that tells you what to do if your phone is broken, Paula:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Paul says
Q-Link wireless is not the best phone. Half the time it says no service and you never can use the data.
Alex says
I dropped my phone in a pond and know it says offline mode. I cant get or receive calls or text. How do I get my phone to work again/
Free Government Cell Phones says
If you dropped it in a pond, you’re lucky that it’s still telling you anything. Odds are good that you’ve completely fried the phone and it will never work again. However, we really can’t analyze a tech problem like that, so you should call your service provider’s customer service or tech support team to discuss the problem.
jess says
take battery out put phone in bowl of rice for 3-4 days yes it really works. but usually have to get battery out quik ando sim
Free Government Cell Phones says
Putting the phone in a bowl of rice may work if it got a little most, but we doubt that it will work for a phone that’s been dropped In a pond. That much water has undoubtedly fried the phone for good. But the rice is worth a try.
Stephanie says
How do I disconnect my old QLINK wireless phone? I don’t need my old one anymore.
Thank you for your time! Have a wonderful day!!
Free Government Cell Phones says
We need a little clarification, Stephanie. Are you asking how to disconnect your old phone to replace it with a new Q Link phone? Or are you asking how to cancel your Q Link account altogether?
ashley smith says
How do I change my number?
Free Government Cell Phones says
Contact your service provider’s customer service team by phone or online.
Eleanor Mulrine says
My friend has a qlink zte smartphone n wants to no how many minutes n Texas she has for one month
Free Government Cell Phones says
We have no way of knowing what kind of contract your friend has. She should contact her service provider’s customer service team by phone or online to get her question answered.
Tracy says
If I am correct in this I believe you dial *611 from your free phone. Or maybe it’s #611 or it could just be 611. It’s one of the 3, I know that for sure.
Free Government Cell Phones says
Yes, 6-1-1 will get you in touch with your service provider’s customer service team.
Michelle Hughes says
My phone was stolen out of my car how do i get it shut off and replaced
Free Government Cell Phones says
Simple, Michelle. Here’s an article that tells you how to do it.
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Amanda Martinez says
I need my text messages emailed to me please.
FreeGovernmentCellPhones.net says
You won’t find any company that will do that for you.
Meline Boston says
Download error
No action required. ID will automatically retry.
Connection failed (code 20)
And it never does. I am not happy with this.
Matt says
Can u get data on the phone like Internet?
FreeGovernmentCellPhones.net says
Qlink Wireless does not offer any data for internet use. However, many companies do. Start by going to your States page (Click Here), and review each of the vendors’ plans.
Tracy says
How is this possible? I have a free phone from qlink and it gives me 600 minutes with unlimited texting and a set data amount.
Free Government Cell Phones says
Believe it or not, Tracy, many customers in California and Oklahoma receive unlimited minutes and unlimited texts from their free government cell phone companies.
Jill Miell says
I have my phone model LS665 but am wondering where I might get a protective case. Thank you
Free Government Cell Phones says
Check eBay or Amazon.
zed says
I have ”lifeline” on my landline that has been disconnected..
I want the free phone..
can I simply transfer my lifeline landline to mobile ??? or do I need to apply??
Free Government Cell Phones says
It depends on who your provider is, Zed. Not all Lifeline providers offer both landlines and cell phones. But making the switch from one provider to another is pretty simple. Here’s an article that tells you more about switching:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
lattice brown says
I wanted to know if I wanted to could I put my T-Mobile sim card in my link phone
Free Government Cell Phones says
It depends on the phone make and model and your service provider’s network, Lattice. Not all phones are compatible with all networks, so the only way for you to get an accurate answer is to contact your service provider’s tech support team online or by phone.
Lisa Paulus says
I have a Samsung galaxy s5 can I get you to upgrade to it. You sent me an smartphone. I have the 25.00 fee for transfer.
Free Government Cell Phones says
We are not Q Link, Lisa. You must contact Q Link’s customer service team directly.
Chris says
Horrible customer service and LIARS!!! I was told when I put out money for a smartphone that I had a year warranty and come to find out they dont even if the phone stops working for no reason. Also you can VERY RARELY get ahold of anyone for help and NEVER get a response email from technical support! Terrible and very unprofessional business! I would ABSOLUTELY NOT recommend qlink EVER!!!
Michele says
I agree have been calling for days and cannot get past the automative crap…horrible customer service.
heer says
Is there a booth IN Terre haute indiana
F
Mark Marvin Meredith says
Hi my name is Marvin Meredith I used to have a qlink wireless cell phone I lost it when I moved from New Castle backup to Hermitage Pennsylvania I’m not sure the phone number but you can get ahold of me on this number here 724-372-****
Free Government Cell Phones says
Sorry, Mark, but we can’t help you. You need to contact Q Link directly.
Sandra isaacson says
How do you get more storage space
Free Government Cell Phones says
The range of questions we get never ceases to amaze us. We’ve answered thousands and thousands of questions, but this is the first time this one’s ever come up.
Our assumption is that you will have to pay for additional storage. It will probably require upgrading to a different phone. (This is pure guesswork on our part, but it seems logical.)
Melissa C Salazar says
I have 250 minutes bit idk if I have free text or how that works.
Free Government Cell Phones says
There’s no way for us to know what your contract specifies, Melissa. Contact your service provider’s customer service team online or by phone to get your question answered.
Tierra says
My phone was stolen so I have not been able to use my service. How can I get a replacement phone? What time of phones do you have? Will I have to pay for it ?
Free Government Cell Phones says
We’re not Q Link Wireless, Tierra. We’re an independent website with no affiliation with any of the free government cell phone companies. You need to contact Q Link (or one of its competitors) directly.
Jessica Sears says
I already have a government phone through safelink ,am I still eligible for a free phone
Free Government Cell Phones says
No, Jessica, you are not. Each household is limited to one phone.
David says
That’s a lie, you can change over to Qlink like I did. It will cancel your other phone
Free Government Cell Phones says
Take a deep breath and relax, David. Our answer was correct. She didn’t ask if she could switch from one provider to another. She said she already had a free phone and asked if she was eligible for another one. Lifeline customers are limited to one free government cell phone per household.
missv says
Yes. They will now let you transfer your lifeline service from one provider to another I just transferred from safelink too. Your safelink phone will be shut off as you can only have 1 phone on the lifeline program
Susan Norwood says
I have a ssafelink phone.but I would like to change over .how do I do that ?
FreeGovernmentCellPhones.net says
If you mean how do you change from one company to another, that’s explained here:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
paul says
what are the last 4 digits of government program??
Free Government Cell Phones says
We get variations of this question every once in a while and we’re never quite sure what the question means. The only last four digits we are aware of are the last four digits of your social security number.
missv says
It’s the last 4 digits of your case number
Shawn Larosa says
Because of qlink least I have a phone that works in emergencies
Free Government Cell Phones says
That’s terrific, Shawn. We’re glad to know you got the product you needed.
Kimberly Sandberg says
My issue with Q-link is that I cannot get a person to talk to about adding data. How do I get a live person so I can ask about my device? Can a CS rep from Qlink call me? I have $ to add to acct.
Free Government Cell Phones says
No one from Q Link will respond to a comment left on this, an independent website that’s not affiliation end with any free government cell phone company. You can visit the Q Link website to find methods to do an online chat with Q Link customer service.
Taylor Y says
For those who don’t get government help, but have low income, what are the chances of getting a smartphone?
Free Government Cell Phones says
The chances are good, Taylor. Check out this article that tells you all the ways you can qualify for a free government cell phone:
https://www.freegovernmentcellphones.net/basics/qualify
Deatra George says
My qlink phone accidentally put it on top back now I can’t do anything with it can someone out there help me and please help me get this off of my phone because I do not want that talk back it’s really aggravating plus it won’t let me scroll down won’t let me do really anything with my phone
Free Government Cell Phones says
Contact your service provider’s tech support team, Deatra.
Daniel Brock says
Hi,
I’m trying to sign up for the free government cell phone. I filled out the first page online to start the application but the system is not finding my street address:
580 ******* St
Lava Hot Springs, Idaho 83246
Home phone: 208 776-****
Thanks,
Dan Brock
Free Government Cell Phones says
You’ll need to speak directly to Q Link’s customer service team, Daniel.
Claudia delgadillo says
I need an email of all my text messages and call log sent plz thank u
Free Government Cell Phones says
You’ll need to speak to Q Link’s tech support to find something like that, Claudia.
Kimberly Sandberg says
How? Give us a phone # that works…
Free Government Cell Phones says
The only number listed on the Q Link website is the same number we list in the above article: 1-855-754-6543.
Harold sutton says
I am trying to talk to someone about my phone. They said they Sent me a new phone. Never got it. Please call me @ 484-554-****, Ask for Harold
Free Government Cell Phones says
Q Link will not see nor respond to a comment left on this website, Harold. You need to contact customer service directly by phone or online.
Tammie Harrison says
I will like to change my phone number from 410-262-2974….
Free Government Cell Phones says
Contact your service provider’s customer service team, Tammie.
Glenda Williams says
can someone please contact me? 724-771-****
Free Government Cell Phones says
No one will contact you as a result of this comment, Glenda. That’s because this is an independent website that’s unaffiliated with any of the free government cell phone companies. You must contact your service provider directly by phone or online.
Erin petty says
Hello my name is Erin petty I am trying to cancel my service with my phone I no longer have any medical benefits or any benefits. So I need to cancel my services.
Free Government Cell Phones says
You can cancel by calling your service provider’s customer service team or visit its website and check to see if it offers a different way to cancel your service.
Carolyn McGuigan says
How can I get started as an Agent Manger in Temple, Texas to sign clients up with Q-link cell phones . I have agents ready to start working . I Would like more information . My email address is Temple2**** @ yahoo.com. Thank you. Carolyn McGuigan
Free Government Cell Phones says
You’ll need to contact Q Link directly, Carolyn. Its people will not respond to a comment left on this website.
Just to say great job says
I stumbled across this site by pure accident, but after reading the thread I’d just like to say great job with responding with useful polite info to the commenters!!! I see a lot of repetitive and service provider questions that you clearly state you are not affiliated with, but you remain professional and polite, again kudos for what you are doing????
Sincerely
Observer
gregg hogue says
This is a wonderful phone it has always worked great for me I would be very interested in purchasing data so I can get maps for GPS thank you very much
Free Government Cell Phones says
Glad to hear you’ve had a great experience, Gregg. However, we are not a service provider (we’re an independent website that’s not affiliated with any of the free government cell phone companies) so we cannot help you with your GPS needs. You’ll need to contact your service provider’s customer service team.
Jachelle says
This zte legacy phone will not connect to wifi
Free Government Cell Phones says
Do you have a data plan?
Michael says
Can I get internet service?
Free Government Cell Phones says
If you have a smartphone, you can connect to wifi without a data plan. Here’s how Q Link answers the question on its website:
____________________
Does Q Link Wireless offer data plan services?
If you have a Q Link smartphone, you can add data to your plan any time! Click here to shop for minutes, data, and our low cost bundles plans with unlimited calling and texting, plus data!
Wondering how much you can do with the data you have? Click here.
Can’t afford to purchase data right now? If your phone has the ability to connect to Wi-Fi, you can learn how to set up the Wi-Fi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.
__________________
If you don’t have a smartphone, you can find out how to upgrade to one here:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
dale says
My qlink will not activate
Free Government Cell Phones says
Only QLink customer service or tech support can solve that problem, Dale. Contact them ASAP.
Tina says
Is it free? And it a sliding screen ?
Free Government Cell Phones says
In answer to your first question, yes, it is free. That’s why it’s called the “free” government cell phone program.
In answer to your second question, you never know what make and model of phone you’re going to get.
Savannah says
If I already have American assistance, can I switch plans and get q link instead ?
Free Government Cell Phones says
Yes, you can switch, Savannah, as long as you’ve had your Lifeline account for at least 60 days. Switching is simple, too. Here’s an article that tells you all about it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can even keep the same phone number as long as you tell the service rep that you want to “port over my old number.”
Steve says
Luann,
This website is not Qlink, Nor did they offer Cell Services. This website just offers comprehensive educational info on the Free Phone programs. This site is not affiliated with any of the cell companies offering services either. However Qlink’s contact information IS listed towards the top of the web page 😉
Max perdue says
Having nothing but good luck with my phone my only problem is I wish I knew about it sooner I love it works great just wish it had a data plan
Max perdue says
When you buy the unlimited minutes 430 days does a data plan come with it for $49?????
Free Government Cell Phones says
Sorry, Max, but we are not familiar with the plan you are referring to.
Free Government Cell Phones says
That’s great, Max. Be aware that on December 1, Lifeline Broadband will begin. We expect many companies to offer data and phone bundles, but so far none of them have made any announcements. Keep coming back to FreeGovernmentCellPhones.net for more info.
Or even better, subscribe to our email newsletter up there in the upper right hand corner of this page. Then you’ll get the news as it happens.
Donna hewett says
My cell phone is not working at all something is wrong with it
Free Government Cell Phones says
Here’s an article that tells you exactly what to do:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Jess says
Firstly i would like to thank you for the phone, I would never complain about a phone that I received for basically free. But in just wondering if there’s a way I can purchase data of some sort or how that works or if enjoyeven available for the wink phones? I don’t use the internet all the time but would like to be able to look something up every now and then when not in Wi-Fi.
Free Government Cell Phones says
We don’t deserve the thanks, Jess. We’re an independent website, not Q Link. You must get in touch with customer service to get your question answered.
Maria says
Cuanto se tarda en llegar un telefono al hogar
Free Government Cell Phones says
La mayoría de las empresas dicen que toma dos o tres semanas , pero a menudo tarda más tiempo
DeBorah says
Why can’t I access my email, internet or voicemail
Free Government Cell Phones says
No way for us to analyze your tech issues over the Internet, Deborah. There are two ways to solve your problem: (1) Call your service provider’s tech support team, or (2) do an online search for your phone make and model and the words “user manual.” You may be able to troubleshoot the problem once you have the user manual.
Montie says
I haven’t receive my phone it been a week since I should proved I was good to go and when try to call I u guys answersmachine keep talking not letting me spoke to someone montie lewis from Akron ohio
Free Government Cell Phones says
Most companies say it will take two or three weeks, Montie. And our readers report that it often takes three or four weeks or more. Hang in there, buddy.
Shaquilla says
It wont let me unlock my phone why
Free Government Cell Phones says
Here’s an article that tells you how to unlock your phone:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
naomi says
I tried calling twice to talk to someone and can’t. I am not happy
Free Government Cell Phones says
We’re you unable to reach customer service? Did you call during hours that QLink’s customer service team is working? QLink has relatively restricted hours (9 am – 6 pm Monday through Friday).
Melissa says
My phone has no service any where I go I need a new one it just stopped working for last 3 months if tried to call but can’t get anyone. Melissa fields. Bday. 8-12 73
Free Government Cell Phones says
If you’ve had no service, made no calls, received no calls, sent no texts, and received no texts for 60 days, your account should have been automatically cancelled. That means you should be able to apply for a new account with any company you choose. Here’s where you can find a list of Lifeline free government cell phone companies in your state:
https://www.freegovernmentcellphones.net/states
Melissa says
I need someone to call me back asp my phone is not working and I tried calling to talk to someone asp my name is Melissa my phone number is 1989714**** thnk u call me back asp
Free Government Cell Phones says
This website is not affiliated with Q Link Wireless, Melissa. You still need to contact its customer service team to get your problem solved.
Nia says
I got a phone from qlink , when I first got it it kept cutting off. After a few days it stopped then iI’d have to plug my charger into he phone to make the screen come on or take the battery out and put it back in cause the power button wouldn’t work. Now that its not doing that anymore .. My battery goes down really fast , the phone only runs for about an hour and 30 minutes. Also how to Iuupgrade to get a new phone of MY choice?
Free Government Cell Phones says
How long have you had the phone, Nia? It sounds as if you should have reported it as defective the moment you received it. Now that some time has passed, most companies require you to have had service for a year or more in order to receive a replacement. Of course, you can always upgrade for a small fee.
GeorgeAnn says
I asked a year ago to give me a new battery or new phone cause I can’t make calls the phone is a Razer ph from 16 yrs ago the battery is dead, I still haven’t received it. Now I get a letter of approval for lifeline great I noticed the ph# on the letter I was told to call q-link I did it’s all automated no real person to speak with. The top of the letter is another ph# it’s not in service, I hope that’s not a new ph# for my ph all I asked was replace the ph not give me a new #, and I’m still waiting on that ph the letter was dated a month ago I received it July 9th. SO WHAT IS REALLY GOING ON? Obama’s gonna want those phones back when he departs office
Free Government Cell Phones says
Sorry, GeorgeAnn, but we are unable to troubleshoot your cell phone over the Internet. Only Q Link’s customer service team can translate their letter.
Christina says
How can u check your call log
Free Government Cell Phones says
That depends on the phone make and model and who your service provider is.
Amber says
Does it have coverage in waynesville ga?
Free Government Cell Phones says
You need to check with Q Link’s customer service to determine availability in specific small towns.
Pedro Martinez says
I forgot my voice mail. Pin code how do I get in to my messages or change pin
Free Government Cell Phones says
Contact your service provider’s tech support team.
samantha trepasso says
I always loose service why is this? It was fine at first. But past 2 weeks I. An really never use it
Free Government Cell Phones says
There is no way we can possibly analyze the technical problems you’re having, Samantha. You’ll need to contact Q Link’s customer service team to get any answers.
Toni Ingle says
I would like to refer a friend,
Free Government Cell Phones says
You need to contact Q Link directly, Toni. You can find all its contact info toward the bottom of the article on this page.
sunny says
Is there a way i can pay to add data to my government phone .
Free Government Cell Phones says
Many companies now offer smartphones and data plans, Sunny. But it’s up to you to go through the list of service providers to determine which one would be right for you. Here’s an article that may help:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
AMBER says
QLINK is a great site
Andrea Rodriguez says
I have an HTC phone through q link but I can’t use data how can I fix it please and thank you
Free Government Cell Phones says
We need a little clarification, Andrea. Are you saying that you have a smartphone on which the Internet capabilities are broken? Or are you saying that you do not have a smartphone, but would like to upgrade to one? Here’s an article that tells you all about upgrading:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Kristi says
I am trying to find out if there is a way that I could take my link wireless phone number with me to a different provider on my own plan I pay for. I don’t want to have to change my number that everyone already has.
Free Government Cell Phones says
Yes. All you need to do is tell the new service provider that you want to “port over your current phone number.” Here’s an article that tells you how to switch service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
kristine nuxoll says
cancel my service
Free Government Cell Phones says
Sigh. (We sigh because this is about the thousandth time we’ve had to give this same answer.)
We are not a service provider, Kristine. If you want to cancel your service, you must contact your service provider directly. We are an independent website that’s completely unaffiliated with any of the free government cell phone companies.
Michelle says
My qlink phone is powered by sprint. I am in northern MN and need AT&T to make any calls. I couldn’t make a call to keep my service active and now the phone Isn’t working. What do I do?
Free Government Cell Phones says
If you’ve had your phone for more than 60 days, you are free to switch to another provider. You can find a list of all the Minnesota service providers here:
https://www.freegovernmentcellphones.net/states
You will need to contact each of them to find out if they operate on the AT&T network.
Shirley parks says
My phone stop working message said can’t be false what ever that means
Free Government Cell Phones says
Sounds as if you have a PUK code problem, Shirley. Here’s an article that tells you exactly what to do:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Sunny says
What would my last 4 digits be for my government program?? I’m applying for a phone and it ask me for my last 4 didgits of my government program
Free Government Cell Phones says
Sorry, Sunny, we do not have a clue what the last four digits of the program are.
Daitona says
I have a safe link phone but I am wanting to switch to q link how would I do that
Free Government Cell Phones says
Just contact Q Link and tell them that you want to switch. They’ll take care of everything else. If you want to keep the same phone number, make sure you tell them that you want to “port over my current phone number.”
Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
joannen edmondson says
I want to know who has called me and who have I called.
Free Government Cell Phones says
Want to find your call history? Do a Google search for the make and model of your phone plus the words “User manual.” Find the manual and you’ll find the instructions.
Constance Atkins says
Do you have WiFi on your phones like other cell phones
Free Government Cell Phones says
We. Are. A. Website. Not. A. Lifeline. Service. Provider.
Contact Q Link directly to get your question answered, Constance.
Candace says
I have been trying to cancel my phone for almost a year due to it being stolen I can’t get anyone to help with doing this. Please I keep receiving emails about my phone having such mins remaining
Free Government Cell Phones says
We agree with you that this is unacceptable, Candace. Have you contacted Q Link directly to cancel? Here’s an article that tells you exactly what do do if your phone is lost or stolen:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Kathi says
We are receiving a smart phone tomorrow. I am wanting to know what your various data plans are. I know it does cost money, but at a fairly low price.
Thank you,
Kathi Brose
Free Government Cell Phones says
Here’s the completely unhelpful answer from Q Link’s frequently asked questions page:
1. Does Q Link Wireless offer data plan services?
If your phone has the ability to connect to WiFi, you can learn how to set up the WiFi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.
catrina swank says
I have q link plan a smartphone but my screen broke and I don’t have the money to replace my daughter was born in the hospital August19 2015I have been here at children’s hospital since she was born cause she was born with a rare heart disease and the doctors say she won’t make it passed her 3rd birthday and I use this phone for hospital calls and emergencies incase something happena to her and I have been there with her since day one but thescreen broke on my phone and I don’thave the money to get a new one ous there a way I can a new smartphone for free id’s very hahat’s being at a hospital with no job can I get help with this it id’s also my entertainment as well so but please help me
Free Government Cell Phones says
That’s a tragic story, Catrina. Our hearts go out to you.
How long have you had the account? If you’ve had it for more than a year you should be eligible for a new phone. Contact Q Link customer service to discuss the problem.
If you want an upgraded phone, here’s an article that tells you the upgrade policies of all the major Lifeline Assistance companies:
https://www.freegovernmentcellphones.net/states
Donna Goldinger says
My phone is stolen please so not let anybody use it. Phone no is 412918****
Free Government Cell Phones says
You need to contact Q Link directly, Donna.
Lakecia Stephens says
When I try to send a text message, it says, You are not allowed to send text msg 2120
Free Government Cell Phones says
It’s impossible for us to analyze tech problems for every make and model of phone. You need to contact Q Link’s tech support team.
rick mcdonnell says
can i get mobile network besides my home WIFI on QLINK obama phone can’t use internet when out
Free Government Cell Phones says
You should be able to get service at any free public hotspot. There are tens of thousands of these hotspots around the country — in libraries, every McDonald’s, every Starbucks, and even in many other locations. Here’s an article from CheapInternet.com, our sister website, that gives you a comprehensive list:
http://www.cheapinternet.com/best-places-to-find-free-wifi
Justine Stockton says
My cell phone shattered while I was talking on it and I need a replacement phone not sure how I do this I also think I need to make a claim to Nokia because it cut my face please call me at 636 535 ****
Free Government Cell Phones says
Here’s an article that tells you how to get a replacement phone, Justine.
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Nathaniel White says
I still haven’t received my phone. It has been 7 days without a phone.
Free Government Cell Phones says
Most companies say delivery will take at least two weeks, but many of our readers have told us that it usually takes considerably longer.
Jorge Moreno says
my name is Jorge Moreno and I am homeless and in need of a phone so I may get work I am staying ******* prince st Lancaster pa 17603 and the site keeps asking me for proff of income and I do not have a income that is why I am trying to get me a phone please help me my email is hazletonking88@*******.com
Free Government Cell Phones says
It’s a very unfortunate Catch-22, Jorge. We’ve heard the same complaint from many other readers. Is it possible that you qualify because you participate in any of the government aid programs such as Section 8, food stamps, Medicaid, etc? Take a look at this page to see all the other ways to qualify:
https://www.freegovernmentcellphones.net/basics/qualify
Dawnell says
How can I change my phone number?
Free Government Cell Phones says
Call your service provider’s customer service team (Q Link, we assume) and request a new number.
Melvin arnold says
Please change my cell phone number .I am getting harassing calls. Melvinarnold1963@*******.com.
Free Government Cell Phones says
We cannot change your phone number, Melvin. But we’re confident that Q Link will do as you wish if you contact its customer service team.
Carmen says
My cell says message block active wont let me recive messages
Free Government Cell Phones says
There is no way for us to know if that is a problem with your cell phone or a service provider issue. You need to call your service provider’s customer service team.
Ramon Gallegos says
I sent copy of my Medicare card twice and it keeps telling me I need to send proof.
Free Government Cell Phones says
Have you tried calling customer service to discuss the problem?
Ardith says
I can’t receive or send text messages. It keeps saying Touch to review and try again. I also get no dial tone when I try to call out.Please help.
Free Government Cell Phones says
Sounds like your cell phone is broken, Ardith. Here’s an article that tells you what to do:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
paresh kapadia says
SafeLink Wireless
THE TIME HAS COME!
NOW YOU CAN BRING YOUR FAVORITE PHONE TO SAFELINK
phones
Have a cell phone you love?
Now you can transfer your current benefits to it- even if it’s a smartphone!
CHECK IF YOUR PHONE IS COMPATIBLE
For your data to work properly, the APN settings need to be programmed in your phone. Visit apn.tracfone.com for instructions on how to program your APN settings. Requires a compatible or unlocked smartphone. Most GSM and CDMA smartphones are compatible. Plans, SIM Kits and Phones sold separately. SafeLink Bring Your Own Phone and services are subject to the Terms and Conditions of Service available at SafeLink.com. When you purchase, activate, or use a SafeLink phone or SafeLink Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change without notice. SafeLink® is a registered trademark of TracFone Wireless, Inc. ©2016 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved. Unsubscribe | Privacy Policy
SL-14071-A01
Reply, Reply All or Forward | More
paresh kapadia says
today i got email from safe-link. that i can use my unlock smartphone with safe-link.is it true ?.
Free Government Cell Phones says
What did the email say? Did Safelink say you could use your unlocked smartphone?
Sorry, but we are unable to tell you what to do based on an email we haven’t seen.
Tonya S. says
I keep getting a message that says message blocking active how do I get rid of this?
Free Government Cell Phones says
We’ve never heard of that message, Tonya. So we’d recommend that you get in touch with Q Link’s customer service or tech support team ASAP.
BarbaraC says
Stay far away from Qlink. Don’t sign up with these people and don’t let our government give them another dime for their terrible business practices. I’ve been dealing with Qlink for almost 4 years and we actually only had phone service for 9 months. My son, who has schizophrenia and is on SSI, signed up with their service about 4 years ago. The first phone they sent, although used, was a pretty good phone until an error code froze up the phone after about 9 months. Thinking it might be a quick fix, we took the phone to a mall service center for that brand of phone. Imagine our shock when the phone customer service rep told us that it was reported by the original owner of the phone that the phone in our possession had been reported as “donated to charity” by the original owner. Wow – Qlink is getting phones that were donated to charity? Anyway, we called Qlink and told them that the phone had an error code that was unfixable and needed to be replaced. They tried to get my son to pay for a replacement phone but after much arguing over their own rules, they agreed to send out a replacement phone.
The replacement phone that Qlink sent out was not only one of the oldest cell phones I’ve have ever seen but it was a piece of junk that never did power on. Another series of phone calls to QLink in which they stated they had fulfilled their obligation to provide a replacement phone and that if my son wanted another phone, he would have to pay for it. Additionally, the customer service representative stated that, “the Lifeline program is for people out looking for jobs, not for people who are just sitting at home.” Imagine the horror I felt as I heard this person tell my extremely mentally ill son that he was not deserving of the Lifeline program. My son told the customer service rep to cancel his account immediately. Wow, to this day, just thinking about that conversation makes my stomach sick. Honestly, if the whole conversation hadn’t been on speaker phone and I hadn’t heard it myself, I’m not sure I could have believed someone could be so callous. I can’t believe these people are in a business where they are supposed to deliver service to some of our country’s most vulnerable.
Fast forward to four years later and we are still trying to get the account cancelled. Numerous phone calls to the company have accomplished nothing. They promised to cancel the account and nothing happens. Year after year, we get voice mails on my phone number to recertify my son’s account with Qlink. We have ignored every voice mail. Year after year, he tried to sign up with another Lifeline company but was told the account is still active at Qlink.
I’ve had several Twitter conversations with Mignon Clyburn of the FCC and like you, she said to file a complaint with the FCC about our continuing problems with Qlink. We filed the complaint last November and nothing was ever done. Just a generic “Thank you for letting us know” response. I’ve been so frustrated by the the lack of action by the FCC. We also tried to follow the links on our public utilities website to file a complaint but the links kept leading to problems with landlines so no help there.
Over the last month, I’ve been posting with a Qlink customer service rep over Facebook. Another exercise in frustration and a waste of time. They kept repeating to call their customer service people and cancel the phone. How many times did I have to keep telling them that my son had already requested the service be cancelled? It’s like they are little drones with a script posted on their cubicle wall with a standard response to consumer complaints. When I told them that they were committing fraud by continuing to bill the government for an account that should have been closed over 3 years ago, they just kept telling me to call in to customer service. I could have screamed in frustration! When I posted my son’s story on their actual facebook page, they blocked me. Oh yes, they sent me one last comment to call their customer service and then blocked me completely on Facebook. First and only time I’ve ever had any retail store block me. If it weren’t so maddening, I would have laughed.
Today, I’ve been calling around trying to find a company with just one decent customer service rep from the list of companies who service Colorado. So far, every single one of them have tried to tell me that we have to cancel service with Qlink or their English was so bad, they didn’t understand what the problem is or there was no way to talk to an actual person or the webchat person was so incomprehensible that I gave up in frustration. I haven’t given up but I’m open to any suggestions from people in Colorado on which company has the least amount of problems.
Free Government Cell Phones says
That may be the worst Lifeline story we’ve ever heard, Barbara. Here’s our suggestion: You should choose another Lifeline company. Make sure you speak to a customer service agent. Tell them you want to switch your service to their company. According to the way the system is “supposed” to work, the new company should take care of cancelling your Q Link account. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Good luck. Please keep our readers and us posted on your progress.
Scott says
They cancelled my service immediately. I had lost not one but 2 phones. The first replacement came about 8 days later. Both were good phones. After I lost 2nd they said I would have to pay 25.00 for another. Which was reasonable for the phones I was getting. I told them I couldn’t afford the 25.00 & didn’t foresee it happening in the near future. They cancelled it immediately. I went to another company and the phone I received was too small to read….with no internet. I cancelled and came back to qlink.
Tonya S. says
Here is what I suggest everywhere I have ever lived has had go to guy/girl at their tv station for situations such as these get yours involved let him/her embarrass the company on tv it has to start somewhere
Anita Wimberley says
How do I get a new sims card mine was stolen please respond I have been trying to get information but I can’t get a live person my please text me a response my email is kaywimberley@********.com Thank you
Free Government Cell Phones says
Go to the Q Link website and click on “Help Center” at the top of the page. Then click on “Contact Us/Live Chat.” Do a live online chat with a customer service rep. Let us know how it goes, Anita.
Richard McCormick says
hey this on me I’ve sent all the information I did for the yo phone I’m just warning what the hold up is worth it cellphone my knot
Free Government Cell Phones says
Help Wanted: FreeGovernmentCellPhones.net is looking for a good, reliable translator who can tell us what Richard is trying to say.
Hera lynn says
Can you get data on those phones my aunt was wondering because her boss is dumb and only connects with employees on messenger
Free Government Cell Phones says
Well, Hera Lynn, it appears that you can get smartphone and data plan from Q Link, but you can only find the details buried in the Terms & Conditions on the company’s website. An online chat confirmed that the company offers smartphones, which implies that they must offer data plans, but we were told that such information was only available by calling the company’s customer service number.
Here’s what it says about data in Q Link’s Terms & Conditions:
Modifications, Interruptions, or Discontinuation of Data Service: Q Link Wireless does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. QLink Wireless reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Data Services are not available in certain areas. Q Link Wireless is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from Q Link Wireless for any remaining used or unused subscription time. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the Terms and Conditions of Service set forth herein.
Robin Kidd says
My friend wants one
Free Government Cell Phones says
Then we think your friend should have one.
theinlwinlwin says
knoaledge mosquitoed
Free Government Cell Phones says
We normally don’t approve comments that are completely unintelligible, but we’re approving this one because it’s so absolutely mysterious.
Just for fun, dear readers, we invite you to translate this comment. Perhaps it was just an auto spellcheck error, but who knows? It may just be written in a language we do not comprehend. What do you think it means?
Cerise says
Knowledge Misquoted or No alledged Mosquitoed, meaning: look for the fine print.
Free Government Cell Phones says
Well, Cerise, your guess is as good as ours.
desirae kain says
How do I block some one on q link phone
Free Government Cell Phones says
We are experts on the free government cell phone program, but we claim no expertise on the technology behind the hundreds of phone makes and models available. Contact your service provider OR do an online search for your phone’s make and model and the words “user manual.”
miranda says
How do I get data
Free Government Cell Phones says
First thing you need to do is check all the Lifeline Assistance companies in your state to learn which ones offer data packages. Start by clicking on the “States” link at the top of this page. Then click on your state.
Linda says
You need to give out more free minutes. Free everything talk, text and data. Are you able to use the internet with these phones and do they have a camera?
Free Government Cell Phones says
And are they powered by fairy dust? And will they make you taller, stronger and more attractive? Will they make you rich? More powerful? Able to leap tall buildings with a single bound?
For god’s sake, Linda, no one in the nation works harder than we do to support the Lifeline Assistance program and its customers. But you appear to be one of those people who give the program a bad name because you demand, demand and then demand more.
Mary says