<< All Free Cell Phone Providers
Lifeline+ACP: New tablet, unlimited talk, text and data
NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here
Q Link Wireless was once a major player in the free government cell phone business, but it has suffered through some tough times lately. Nevertheless it still offers Lifeline and ACP plans in these states: Arkansas, Arizona, California, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Vermont, Washington, West Virginia and Wisconsin.
Let’s briefly outline the plans they offer:
Lifeline Plan
-
Free SIM card*
1000 minutes talk
Unlimited texts
4.5GB data
Lifeline is called the free government cell phone plan, NOT the free government SIM card plan. If you are only interested in in a free government cell phone instead of the more comprehensive ACP plan, this is not the plan for you.
ACP Plan
-
New tablet*
1000 minutes talk
Unlimited texts
Unlimited data
*Subject to a contribution of a $10.01 co-payment. Subject to product availability.
Lifeline + ACP Plan
-
New tablet*
Unlimted talk
Unlimited texts
Unlimited data
*Once again, subject to a contribution of a $10.01 co-payment. Subject to product availability.
ACP Device Discount
The good news isn’t done yet. When you enroll in an ACP plan, you get a one-time discount of up to $100 on a laptop, tablet, or desktop computer. Depending on which one you choose, you will get your device for a co-payment of more than $10 but less than $50. So before you buy that Q Link tablet for $10.01, check with Q Link customer service to find out what else may be available.
How to qualify for a Lifeline and ACP service
Qualifying for a StandUp Wireless phone is easy if you are one of the many financially disadvantaged these days. In general, any of the following qualifies you:
- Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Veterans Pension and Survivor's Benefit.
- Bureau of Indian Affairs General Assistance (BIA)
- Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
- Tribal Head Start (only those households meeting its income qualifying standard)
- Food Distribution Program on Indian Reservations (FDPIR)
Qualifying for the ACP discounts is even easier. The program participation with which you an qualify are almost identical, but the income eligibility is much more lenient. You can qualify as long as you make less than 200% of the Federal poverty guideline numbers.
Be Sure to Compare Q Link Wireless with Other Options in Your State
This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.
Contact:
Q Link Wireless
499 East Sheridan Street
Suite 300
Dania, FL 33004
1-888-505-7678
Website: QLinkWireless.com
Latest News Articles on Q Link Wireless:
Floyd gibbs says
I have my Sim card but my phone broke and I just got another one. How do I reactivate my Sim card?
Free Government Cell Phones says
Have you installed it in the new phone? If so, it should work.
alva kissee says
Why did my cable bill go up $30 after I signed up for the free phone?
Free Government Cell Phones says
No way for us to know, Alva.
Denise says
I have applied before was accepted. I never received a phone but I did a card of some sort. I am going in for a liver transplant in Boston and i need a phone. Can you please help me I do get ssi and on Snap here in vermont.
Free Government Cell Phones says
It sounds as if you signed up for a plan that provided a SIM card instead of a free government cell phone. You are free to enroll with any other service provider in your state, but make sure you tell them you want a plan with a cell phone, NOT just a SIM card.
You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Connie Middleton says
How do I upload documents for proof
Free Government Cell Phones says
Visit the Q Link website and click on “Help Center” or “Annual Recertification.” You’ll find a tutorial that tells you exactly how to do it.
Carolle Bump says
I need to talk to an agent .
Free Government Cell Phones says
If you are currently a Q Link customer you can call 6-1-1 on your free government cell phone. If not, you can call the number found in the article above.
Robin Robinson says
New phone status
Free Government Cell Phones says
Sorry, Robin, but we are not your service provider. This is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider. To check your status, contact your service provider’s customer service or check its website.
Patty Ann Kelley says
I need to speak to someone. I’m a Qlink customer you sent the sims card. Someone took it from me you sent another. I have service with Tmobil but can’t afford it I will need to pay them payments. My service will be disconnected soon but I want to have it turned off soon rather than run the bill up more. So this phone I have us a horrible phone I can’t pay for it any more. I need someone to help me pick out a Qlink phone right away. Also I haven’t used my sims card yet. Can someone call me please. 530 485 **** patty Kelley ************@gmail.com
Thank you
Free Government Cell Phones says
Sorry, Patty, but we cannot connect with readers beyond the four walls of this comment section.
bill shoffner says
i had safe link from 12/31/2010 and it work well. phone #731-439-**** id # 00059**** then it went to tracfone and that when i had trouble had to send my phone back to have it fixed. sent it to the wrong address and it took over 6 months to get it back because i didnt make a call for 30 days they took it from me if i dont have a phone i cant make a call. qlink sent me a phone i couldnt get off the news screen to call i call a tech to fix it coutdnt do factory reset cause there was no dial pad i sent it to the wrong address this the tracking # i
sent it to 950551468286229936**** usps and it was deliver. i try to use qlink link on my tracfone and it didnt not work.so i give up on a phone form qlink and tracfone.put my email any where u want **********@yahoo.com and at age 71 i think i do pretty dam good.
Free Government Cell Phones says
We think you do pretty damn good, too, Bill. Just because you give up on Q Link and Safelink is no reason to give up on the free government cell phone business. You can always switch to a different and, hopefully, you will get better results.
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
dave morgan says
have documents 2 send but don’t know where 4 free phone. can u help?
Free Government Cell Phones says
Visit your chosen service provider’s website.
Christine Hart says
How do I disconnect my phone?
Free Government Cell Phones says
Are you asking how to cancel your Lifeline service? If that’s the case, simply call 6-1-1 on your free government cell phone and you will be connected to your service provider’s customer service team.
Henry says
If you are attempting to completely turn off your phone for a reason (such as a stalker), all you have to do is not to power on your phone for 30 days and it should be disconnected from the service provider automatically. Note that to reconnect the service, you will need to reapply as a new customer (and reconfirm your eligibility). Service providers will not reactivate accounts that have been turned off.
Loretta says
Qlink sent a tablet to the wrong address it was sent back I have already verified this through ups . Amazon needs to get qlinks info to search for the returned tablet and qlink won’t call them. They also took 10.01 and for a tablet that they didn’t send . They said I received the tablet in Dec. Of 2021 so I could not get one. They won’t return my money either
Henry says
This is why I always recommend that you pay by credit card so that you have dispute rights to get a refund after 60 days of not receiving the merchandise from a seller. Dec. 2021 is way beyond any right of dispute period. If you paid by check or debit card, getting a refund will be just as hard. There incorrect delivery actions need to go someone higher up the chain in the company. But, many of these Lifeline providers do not have a problem resolution department.
David Doremus says
I just want to replace the broken phone with a new phone i can use.
so how can you at Qlink help me with such a trying chore that has been so difficult for me to reach you to get this done.
Free Government Cell Phones says
We’re not Q Link, David. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.
Tiffany Hickman says
I need to know my Qlink phone number
Free Government Cell Phones says
Do you have a free government cell phone? It depends on the type of phone you have. But if you just Google “how to find my cell phone number” along with the make and model of your phone, you should find the info quickly.
Judy Ketchum says
Im on qlink but I can’t use my phone and I have to have a phone so I’m not happy with my service and want my name cleared and I’m changing company
Free Government Cell Phones says
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Catherine Cummings says
I don not know if I am still enrolled,
Free Government Cell Phones says
Does your phone still work? If so, you’re enrolled.
Catherine Cummings says
I am on Q Link.Cannot use my plan. I have to have a phone. Already purchased one and I cannot use it, Can I get a free phone? And I put in a request for a pad.
Free Government Cell Phones says
We don’t know enough about the various issues to answer your question, Catherine. But are you aware of all the problems Q Link is having?
https://www.freegovernmentcellphones.net/q-link-wireless-raided-by-fbi-irs-us-post-office-sheriffs
Any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Theresa says
Ok so I was going to use my own phone but it’s locked and will cost 180 to unlock it I have sim card they sent but now no phone .what do I need to do
Free Government Cell Phones says
You should not be charged for having your phone unlocked. If we were you we would switch to a different service provider. Here’s where you can find all the other providers and plans in your state:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Dave says
I have a Q-link account since Dec 2021 and the phone still doesn’t work. When it was activated I made one phone call and then it stopped connecting any new calls Their customer service dept is impossible to talk to a real person. Still. every month they send a notice that I haven’t used the phone and ask if I still want service and I say yes.. I’ve spent almost an hour on hold or answering computer questions that aren’t relevant and have NEVER been able to break out of the loop to talk to a person, they are ripping off the government charging for phones they don’t support. Someone told me I could complain to my local city government because they approve the companies that are used in their city. Is that correct?
Free Government Cell Phones says
Sounds like it’s time for you to switch to a different service provider, Dave. Here’s where you can find all the providers and plans in your state:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/states
Ronda Holdaway says
I’ve already received a sim card and I have put it in my old phone.
They gave me a new number and had to verify my application through the Verifier? They also said that they will be sending me a tablet too. So have they taken all of my information to cause fraud?
Free Government Cell Phones says
There’s no way for us to know what they’ve done with your info, Ronda.
Dorrance F matthewsfreddie62@gmail.com says
I woke up this morning and found a box outside my door with nothing in it. I have had three phones stolen from me. The only thing that was left in this empty box was this description I gather of what was inbox. I have applied for a free phone from different phone companies and they all say something like my address is not dialing or something like that but yet this box showed up what I wasn’t expecting. I’ll send you a picture of the piece of paper that was in his box I have no idea what companies I’ve had before or should I say provider I’m almost 60 years old I don’t pay attention and stuff like that. But I promise from now on I will.. reless fillment
rder of February 1, 2022 (Order ID 17867****)
SM46JTzssf
ning vil dres the address held on the shipping b
Q Link Wireless Scepter 8
X002TWWGTV
QLScepter8 008 50028078 105
Tess/-1 of 1//CVGS CART B/no-severy/0/0216-1290/0216-01-58
AS-30
Free Government Cell Phones says
They should make a movie out of all the drama surrounding Q Link. It’s one very strange situation based on our readers’ comments.
Mareger says
Yes it seems that they are very strange, so why does Free Government Cell Phones advertise for Q link?
Free Government Cell Phones says
Good question, Marager. We have no control over the ads that appear on FreeGovernmentCellPhones.net. Those are controlled by Google Adsense.
TaLesa Miller says
If I purchase a bundle may I use it to add my smartwatch?
Thanks
Free Government Cell Phones says
Just for your own education, please read the first hundred or so comments (below) about Q Link before you purchase anything from them.
patricia gilman says
hello, I have a qlink ZTE cell phone. I need a new phone. I want to keep the qlink plan I have now. Can you help me? Patricia G
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to customer service. Before you do that, however, we would recommend that you read the comments below.
Alice Mewborn says
Hi im alice mewborn im trying to get free cell phone from the government hear they are good to have im on foodstamps so im trying to get free government phone
Free Government Cell Phones says
Here’s where you can find all the plans available in your state, Alice. Check them all out, find the plan that fits your needs best, then enroll with that company.
https://www.freegovernmentcellphones.net/states
Mike says
Q Link is the worst has the worst customer service. They kick people out there whole life line service when you do not choose them to be in the EBB program. Q Link had discriminated my service due to asking them to disable my EBB program with them. I did not consent to have Q Link to be the one to have EBB with my life line service. The internet data is supper slow. It practically go’s nowhere.
Well now I’m at a point where I do not have a phone to call or receive calls. I attempted to talk to a rep on Q link, but all the reps had hung up on me. I don’t understand how they actually have the nerve to hang up on customers. BOY COTT Q LINK!!!
Faron Harrison says
Q link ! Good phone service ! But very bad on customer relations ! Even the automated robots go home and go to bed for the night ! They definently have a shortage of real live human beings !ir you do not need to ask any questions ?
Q link is great 😎
Free Government Cell Phones says
Glad to see that someone is happy with their Q Link service.
c.j.moore says
I changed my email recently from *******@gmail.com to **********@gmail.com. hoping that not as many spam. i had a few personal issues with the [hone i was using, moto e, i would reather have a government issued phone. My name is Clinton Moore.
Free Government Cell Phones says
One tip, CJ: If you don’t want to get spam, don’t post your email address on public forums. If you want a free government cell phone, start by checking out all the plans available in your state at this link:
https://www.freegovernmentcellphones.net/states
Nicole Chandler says
Please I’m begging you to help me I have all of the information for you help please I never received anything they are charging me I don’t have the money for it I know thief is a way to track tablet N Chandler
Email address is *******@gmail.com
Free Government Cell Phones says
We are not a service provider, Nicole, so there’s nothing we can do to help you. How are they charging you? On a credit card? If so, dispute the charges immediately.
Christine G says
STAY away from QLink Wireless. Their coverage and service is horrible. I live in a rural area and the coverage with it was bad, but since last month, June 2021, I get NO coverage at all. My Dad has Assurance Wireless, another Lifeline Provider and in this area, and he’s getting excellent coverage. I know people paying top dollar with ATT or Verizon and I’m getting similar coverage to theirs in this rural area where the Towers are pretty far. I’ll be canceling QLink for good… GOOD RIDDANCE
Pat says
I didn’t order the Link, but I received a big envelope with a sim card in it, who ever ordered this, they put it in my sons name, and he don’t live here! I talked to him and and he said to open the envelope, I did, told him what it was, he said he didn’t order it! But he also said he might know who did! I tried to call this Qlink, all I get is how to get it started, that’s not why I been trying to get a hold of them, I just want to tell Qlink that, no one at my house did not order this packet, neither did my son. My son been out out of town since January of 2021, won’t be back in till August. I need to talk to someone at Qlink, not a computer! I tried everything number, and received nothing. I’ll give ya my email, I need for someone to get a hold of me back.this is very important! The person that ordered this, is not right in the head, it was my sons ex girlfriend, which is a trouble maker, and theiph, don’t want nothing to do with that crazy person, please I need to get a hold of a live person at Qlink. Hope you can help, My name is Pat, **********@gmail.com, thank you.
Free Government Cell Phones says
We’re not Q Link so we can’t solve your problem, Pat. Based on the incredible number of unhappy readers who’ve left comments, it looks like Q Link is quickly going to hell in that proverbial hand basket.
Julie D Broussard says
ok i have a qlink cellphone i got from yall years ago and i cannot get it to work
Free Government Cell Phones says
Probably time for you to switch to a different service provider, Julie. Q Link appears to be going through some very tough times.
Loy Needham says
I just received a SIM card from qlink. I have wiped out the phone made sure it was unlocked called the original company made sure I had the unlock code unlocking was successful I have been trying to reach qlink through several different phone numbers that I have found online and none of them are in service how are you offering a phone service if you have no customer service lines needless to say I have a useless telephone right now thanks for the SIM card
Free Government Cell Phones says
The number of complaints we get about Q Link is getting crazy lately.
Michael Michael says
I didn’t get a phone. Please send another phone please
Free Government Cell Phones says
We are not your service provider, Michael. This is an independent informational website. Contact your service provider’s customer service team.
Hollie Anderson Jr says
u do not have a new sim card but phone not working
Free Government Cell Phones says
We would tell you to contact your service provider, but if you read dozens of comments below you will realize that getting in touch with Q Link may be tougher than you imagine. Good luck.
Jan garner says
Ya started a transfer on my phone and att turned my phone off and I have no phone . I need help getting my phone back on. Number is 903-303-****
Thank you
Jan gsrner
Free Government Cell Phones says
We didn’t start anything, Jan. We are not your service provider. This is an independent informational website.
Pamela Sampson says
+1318900 **** my daughter’s phone. Please stop charging my account. Pamela sampson
Free Government Cell Phones says
We are not charging anyone anything, Pamela. This is an independent informational website. You need to contact your service provider’s customer service team.
ralph says
why is qlink charging $10.01 for a FREE, paid for by us government..tablet? who do i report this to? oh..they said it would be refunded once aswell..help
Free Government Cell Phones says
Please send us a link to that sale item.
Here’s our guess off the tops of our heads, but we assume it is correct: The free government cell phone program offers, as it’s name implies, a free cell phone, not a free tablet. There is a considerable upgrade from a cell phone to a tablet and we would guess that accounts for the difference.
ralph says
trump provided for 1service 2 a phone and 3 a tablet , all free to qualifiers. why is qlink accepting me and opt-in ebb but saying i dont qualify for the phone
Henry says
I think a clarification is needed regarding the Lifeline program since its inception from 1985. The program is intended to provide broadband service to low income people. There is no provision to provide devices to access that service. Some providers MIGHT offer one in certain cases, but that is a big MAYBE. As for the Emergency Broadband Benefit (EBB) that offers a desktop, laptop, or tablet offer, the customer MUST pay at least over $10 and less than $50 for the device. It is NOT free. I have seen some of the laptop EBB offers and they are very old laptop technology with CPUs from Intel’s 2nd generation ICore CPU series. The most recent Intel iCore CPU is 11th generation. The others are Chromebooks (low in RAM and hard drive space). So the device you get from the EBB program is the ancient technology stuff from years ago.
The following is taken from QLink’s site which implies that NO phone is provided.
———————————————————————————————————–
What is the tablet offer?
EBB-eligible customers will receive a new tablets are part of the Emergency Broadband Benefit device discount. Customers are required to pay a co-pay of $10.01. This is a limited-time offer, subject to product availability & operated by the FCC.
Free Always On Plan (No contract, no monthly bills, no fees)
UNLIMITED Data
UNLIMITED Talk & Text
UNLIMITED Picture Messages
Voicemail & 3-Way Calling
Emergency Service Calls to 911
Access to 10 Million FREE Wi-Fi Locations
Keep Your Phone & Number
FREE SIM Card & Activation
NEW Tablet <—– not free tablet
Offer includes Lifeline plan and Emergency
Broadband Benefit plan for eligible customers.
FREE Cell Phone Service every month with: <——— not free phone, you must BYOD or buy one
UNLIMITED DATA
UNLIMITED MINUTES
UNLIMITED TEXT
In addition, Free Lifeline service includes:
Nationwide Calling
Voicemail
Ability to Connect to Wi-Fi
Caller ID
3 Way Calling
Call Waiting
Free Domestic Roaming
Free 911
411 Directory Assistance
Text & Picture Messaging
What phones does Q Link offer? Can I upgrade my phone?
Q Link Members are eligible to purchase from our inventory of extremely discounted Android Smartphones! Our inventory is based entirely upon stock and availability, meaning what we offer varies from one month to the next. Check back often!
While we can’t tell you the exact brand and style phone we will always have in stock, we can assure you that you’ll always be able to enjoy the latest smartphone features including:
UNLIMITED Text & picture message
UNLIMITED Data for email and apps
GPS capability for use with Map and Directions apps
A mobile browser to surf the web, and more
A built-in digital camera
Touchscreen interface
Bluetooth capability (can be used with third-party wearables, such as a smartwatch!)
The ability to use mobile payment features (Wallet, GooglePay, Zelle, Venmo or CashApp)
Engage with friends, family and brands on social media.
If you read the fine print, the tablet is NOT free. There is NO free phone listed in the program. Only the service is free. The Lifeline provider is only giving you access to the invisible tower waves passing through the air. Nothing else is provided. You might get a free phone or device out the "goodness of their heart", but, don't bet on it.
Belia says
GRACIAS OR PROEVEER A LAS PERSONAS QUE REALENTE LO OCUPAMOS MAS POR SALUD MEDIICA Y POR SER DE BAIS RECURSO
GRACIAS
Free Government Cell Phones says
Google Translate didn’t do the best job translating your message, Bella, but de nada.
Joseph Gragg says
I was told put sim card in make call but it’s not working
Free Government Cell Phones says
Q Link got raided by the FBI yesterday, so we do not expect your problems to be solved anytime soon. Looks like it may be time to switch service providers ASAP.
Here’s where you can find all the companies and plans offered in your state:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Henry says
No entiendo su declaración
Henry says
My Spanish is really rusty now, but I think the English translation of the Spanish statement is the following:
Thank you for providing to the general public what is the “real deal” for medical health and basic resource.
Lisa Alexander says
I have been apart of the Q link family about a month and a half, I have no wifi or internet in my home with a family of 5, 2 are special needs kids,phone with data is all one of them can do is surf the web and so forth,because she’s 17 and has never been able to walk, she was born with a birth defect, my qlink phone has hardly any internet connection,this whole time and when it does connect every now and then, it takes google most the day to open the web,play games or whatever,every time I get a call ,it drops,or I maybe can hear the other person say 3 words and it goes in and out, they can hear me but I can’t hear them. I need to know what to do. The phone I’m using is brand new , never been activated until I received my q link sim, it is a moto G9 play, can some one please help me?
Free Government Cell Phones says
Q Link is getting terrible reviews lately, but we would still suggest that you start off by calling customer service at 6-1-1 on your free government cell phone to speak to customer service.
Andrew R Barbay says
try contacting Qlink and find out
Steven says
Q Link is not the phone company it used to be. The customer service is one of the worst companies I have ever had the “pleasure” of dealing with. Today I go to make a phone call after months of my phone working perfectly fine and all the sudden now, I am getting a message that says “The service you are attempting to use is either restricted or unavailable” if im not on hold for hours at a time (mind you, I do work) I can’t make calls now and I called customer service never got a clear answer why my calls aren’t working all the sudden and that I have to wait 48 to 72 hours for service to be restored. What if I have an emergency?! This phone company has been nothing but disappointing to say the very least. Save yourself time and stress and go with another company if you can!
Free Government Cell Phones says
We’d love to know what’s going on at Q Link. Our readers’ comments in the last few months have been devastating.
Patrick Johnson says
I have had Qlink for over five years, and they sent me a new sims card for my phone and now it doesn’t work at all. I can’t make calls or receive calls. And everytime I call the company I have to hold for two to three hours at a time. They are turning out to be the worst company ever.
Free Government Cell Phones says
Something seems to have gone horribly wrong at Q Link. We have been getting nothing but complaints about the company, its phones, and its customer service lately.
Christy Andrews says
I have the same problem with clink. Can’t call or text since the new Sim card was sent to me.
Free Government Cell Phones says
The Q Link complaints continue to pile up.
SHERRIE MILLER says
It’s safe I have been call them for two months and no one has answers. I have had my phone for a year and now my phone has act up and I have call and call and set on hole for 2 hours and they don’t answer this is sad
SHERRIE MILLER says
I don’t mean its safe it’s bad
Free Government Cell Phones says
The complaints about Q Link continue to flood in.
Michelle purvis miller says
My husband had a lifeline phone we think it was through safelink. He had to pay $20 for it when he got lifeline services but he got unlimited talk and text and some data. He had this plan for several months without issue untl he dropped and totally broke phone screen. We ordered a new phone which cost us double the cost of original but when we tried to turn on phone and transfer personal info to new phone we were told we only had 250 min a month by one guy and 350 a month by another both saying we have never had unllimited min ,very rudely I might ad, and we did. We never had any issues until he broke phone screen and now we cant seem to get the same plan we had . Safelink told us they dont even do unlimited plans andit says online everywhere that they do so how camin I go back and get my phone on with my original plan?how can i prove i þçdid have unlimited min?
Free Government Cell Phones says
As you can see on our Safelink Page, the company clearly offers unlimited plans, but there’s a catch. If you get your phone from them there are unlimited plans available. But if you only get a SIM card, the plans are limited to 350 minutes. Seems backwards, doesn’t it?
angie padilla says
I have had my phone like 2wks. I can’t activate it. I’ve tried. I don’t think it’s the right SIM card either. My goodness I can’t get it to activate. My main problem is trying to contact the company. I’ve tried calling but they stay so long to answer. I have to hang up because I have to answer my other calls, I have other things to do. I can’t believe the customer service, it socks. Can someone plz tell me how I can get help.
Free Government Cell Phones says
It seems like something odd is going on at Q Link. Negative comments have soared in the last few weeks.
jeremy says
please everyone….do not choose qlink as your provider. i am a member currently and it has been a real pain just trying to contact them to let them know that my 2 year old phone needs replaced and that their new 5g sim card package i received had the sim card already popped out of the credit card like holder it comes in and was missing. now i have no service
Ralph Hunter says
I tried to get service from Qlink but I have had à really hàrd time for 2 moñths I have had 3 TBI brain injuries I have had Life line service before but now I have ñot been approved I am in every gov. Program Ralph Hunter why not?
Free Government Cell Phones says
No way for us to know what the problem is, Ralph. Have you actually spoken to customer service to ask the question?
Gloria spivey says
My phone is not working it says for me to get ahold of Sprint I don’t know it says it sent me a replacement phone which I did not order and which I did not get so now my phone won’t work please get us my phone number is 515-943-**** please help me out with this l
Free Government Cell Phones says
Have you spoken to your service provider’s customer service.
pat mccoy says
iam tryingf to find out my phone and why i cant find my account on theinternet
Free Government Cell Phones says
Have you spoken to your service provider, Pat.
jack says
What is Puk code for Q Link?
Free Government Cell Phones says
Contact your service provider’s customer service team, Jack.
randy mcdowell says
I tried to access my voice mail and was told that the last four numbers of my phone number 3612 is not my pass code. I have used 3612. all the time and now the recording says it not correct please help I called and was told thaty waiting time would be 200 minutes by that time my battery will be dead
Free Government Cell Phones says
Don’t know what to tell you, Randy. You’ll need to speak to your provider’s customer service team. The only other option we can think of is for you to switch service providers and then the new one will give you a free smart phone.
Anna Czako says
Says 24 hr tech support for qlink. Can’t get anyone live. Need puk for sim asap
Free Government Cell Phones says
We are not your service provider, Anna, so we cannot help you with your PUK. But here’s an article that may help:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Roger Healey says
How do I change to another free government cell phone service? What is the procedure?
Free Government Cell Phones says
Here’s an article that tells you exactly what steps to take:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Cynthia Mendoza says
I’ve had an account for years with Qlink and they said it was time for me to recertify through an Email. I gave them my personal info by logging in . what can i do about that
Free Government Cell Phones says
Did it recertify you? Are you happy with your service?
Roger Healey says
QLink is a terrible service. I did notget a smart phone, or any kind of free phone from QLink. I had to buy my own smart phone. QLink web site said my smart phone was compatible. It was not. QLink customer service is almost worthless. It is hard to get a hold of anybody how is competent to answer my questions.
samuel hatfield says
samuel hatfield samuelhatfield100@gmail.com i need one of your phones plz thank you
Free Government Cell Phones says
We’re not Q Link, Sam. This is an independent informational website. You need to contact the company directly using the contact info we provide in the article above.
Christine Seaman says
Can I keep my own phone number?
Free Government Cell Phones says
Yes, but you need to tell the customer service rep that you want to “port over my current phone number.”
James Myers says
I have been with Qlink for a couple years, but the phone they gave me is very glitchy and cheap, ZTE. The phone was dropped and was no longer workable. I checked the Qlink website for compatibility on a Google Pixel 2, which they claimed was indeed compatible. They sent me a new sim card and could not activate the phone sitting inside my home. Come to find out, the new sim card was a T-mobile, which has no coverage inside my home. Called Qlink to resolve, spent countless hours explaining my original ZTE phone had a Sprint sim card (which worked flawlessly) but they sent me a T-mobile sim card for replacement. Requested a Sprint sim card for my Google Pixel 2 and they sent me another T-mobile sim card. BTW, the Google Pixel 2 is a combination CDMA /GSM phone, it will work on either network. Well after numerous calls and no resolution, I am currently researching the Lifeline phone providers, to find out which ones have the best coverage for my area and switching, I would not recommend Qlink to anyone, when I did talk to a support person, it was extremely difficult to understand them, and they couldn’t seem to comprehend the issues that I was dealing with. They basically refused to resolve my issue, and no longer respond to my email requests.
J P says
I had the same problem, received 4 SIM cards that didn’t work, my phone is a CDMA and they sent GSM cards, no help from customer service, they insisted I received the correct SIM card. . Now they say my town qualifies, but not my address. THIS RURAL TOWN IS ONE SQUARE MILE IN SIZE. How can my neighbor ( less than 20′ away) receive Qlink lifeline service but not me. I’m looking for another service too. .
Free Government Cell Phones says
The remarkable inefficiency of customer service can be incredibly frustrating, can’t it?
Michael says
Have to make your own qlink apn Google it and it will tell you how
Angela Boykin says
I sign up for the q link wireless phone but they only sent me the sim card and no phone how do I get the phone?
Free Government Cell Phones says
Sounds like you inadvertently signed up for the wrong plan, Angela. Call 6-1-1 to speak to Q Link customer service and see if they will allow you to switch your plan. If not, you can always switch to a different service provider after 60 days.
Thomas Patton says
Buyer Beware! QLink used to offer reasonably priced Replacement phones if you wanted a better phone. I purchase a $139 Motorola phone. However, the power button came off and it can’t be replaced by QLink. However, Motorola will repair or replace it for more than what I paid for it from QLink, plus, an additional $40.00 shipping charge. Therefore, I am now out of $139 since I will be replacing the phone and getting new service through another carrier. ADDITIONALLY… QLink no long has reasonably priced Replacement phones. They no longer carry Motorola, and their name brand phones such as Samsung or LG are around $799 or $899… I mean really? These are options for people who have low income?
Joni says
I bought a cool pad phone thru boost at Walmart. Will the boost SIM card work on qlink
Free Government Cell Phones says
Only Q Link customer service can answer that question, Joni. Give ‘em a call.
Wayne Norris says
Deactivate phone
Free Government Cell Phones says
We’re not your service provider, so we can’t do that, Wayne. This is an independent informational website. You need to contact your service provider’s customer service team.
Tiffany says
I want to cancel my service with Q link
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be connected to Q Link customer service.
lisa yamane says
Are we able to make long distance calls on the these phones?
Free Government Cell Phones says
Yes.
Elaine Carter says
when is my Phone Comeing TO 2025 Main st ineed my phone iam elaine carter
Free Government Cell Phones says
We’re not your service provider, Elaine, so we don’t know where your phone is. Contact your service provider.
Stephona J Hubbard says
QLink’s customer service is downright deplorable. Representatives can only lifelessly offer canned responses to questions about issues that do not resolve the problem. Asking to speak to a supervisor begins a sometimes 2-day process that still may not provide needed information or resolutions. Phones are very often refurbished, outdated equipment. As long as you can get a phone that works and does what you need, this company is “just ok”. If you ever have questions or problems, expect time-consuming frustration .
Marjorie Rose says
I really love my phone
Free Government Cell Phones says
Great to hear.
Tuccera Moore says
Tuccera Moore have my phone mobile update text messages 667-777-****
Free Government Cell Phones says
Exactly what we were going to say.
Nikki says
Everytime I try to login to my mobile account and contact customer support no one ever replies (email or phone#) when I call I will be on hold 4ever or else told to call back during business hours and it will be within the business hours. I can not send a text message cause it says roaming and when I try to call it will say no Sim or Sim error. Now it says PUK code. LMAO. When placing a call it also says thank you for choosing Verizon please hang up and dial *611 or it will say sprint error 97. I have tried different Sim cards ( brand new). But other times I can call out but never do I receive a call unless it’s my ole man. I get text messages once and a while. Plz help me.
Free Government Cell Phones says
Have you done as it says and called 6-1-1 on your free government cell phone? We weren’t quite sure from your comments if you had taken that step.
Dale Ronald Remine says
Hello. I want to renew my life line and get a phone. Dale Ronald Remine born jan 29 1959. Old i have food stamps and am on Medicade. My service exspire soon. I think the 26. D*******@gmail.com message 702 626 ****. Thank you
Free Government Cell Phones says
We are not your service provider, Dale. This is an independent informational website. Contact your service provider’s customer service team by using the contact info we provide in the article above.
Tessa L Feazell says
Is there some type of code I can use to reactivate an old SIMs card for my qlink phone service
Free Government Cell Phones says
No. If your service has been discontinued for any reason, it cannot be re-initiated without re-enrolling.
Sally says
I got the card but How can I use it without a phone
Free Government Cell Phones says
You can’t. You need a phone. You apparently signed up for a plan that provided you with a chip. That kind of plan is intended for someone who has a phone or intends to go out and buy one. We assume you got some internet usage with that same plan because that’s usually how they are structured.
Elloween campbell says
I just signed up for quilk link government lifeline service will I receive a phone I don’t have one
Free Government Cell Phones says
We don’t know what plan you signed up for, Elloween. You should receive a phone, but some companies offer plans that give you a SIM card.
Joseph boast says
How do I get a puk code for My Qlink sim card? It has locked me out of phone. I repeat it is for a Qlink sim card! My phone number 602 332 ****, I have a moto e5, and my zip code is 85053!
Free Government Cell Phones says
First thing we’d do is read the article at this link:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Then contact your service provider’s customer service team.
Rebecca's carter says
My phone from qlink was lost or stolen over a year ago and my partner still can’t get a phone because it says that I am still receiving the lifeline program but it supposedly unrolls you if you don’t use it for 30 days and it has been over a year for me so far and he can’t get the help he needs
Free Government Cell Phones says
Call in again and ask to speak to a customer service supervisor.
Gary Sollenberger says
My fiance needs a new cord. How can he order a new one?
Free Government Cell Phones says
Call 6-1-1 to speak to customer service.
Patty Carte says
Hello I am the assistant business manager at Harbor Health Care of Ironton.
We have a new resident that is on Ohio Medicaid and she is wanting to see about getting a free cell phone. Can you could me some information regarding this? Thank you, Patty Carte
Free Government Cell Phones says
That’s what this website is all about, Patty. Just click around the various pages shown in the navigation bar at the top of this page. And here’s a direct link to all the companies and plans available in your state. Check them all out carefully to find the one that fits your resident’s needs best:
https://www.freegovernmentcellphones.net/states
Maria Esther Gonzalez says
Free phone
Free Government Cell Phones says
Indeed.
Betty Anderson says
To whom it may concern, my qlink wireless was stolen and I wish for you to turn it off please. Thank you so kindly, and my phone number was 719 963 ****
Sincerely.
Ms. Betty Ruby Anderson
Free Government Cell Phones says
Sorry, Betty, but we are not Q Link so we can’t help you turn your service off. You need to contact Q Link customer service directly.
Offandgone says
I’m on full disability and food stamps. I just moved out of the drug infested city housing and my phone gets cut off.that was 4 months ago and they still haven’t sent me a SIM card.
Iv filled out the application every 2 weeks thinking eventually the state and them will get on the same page….. nope….I’m clueless as to what proof they are seeking of when they say your proof has been denied. Then I call….. someone in India asnser the phone in a call room so loud I half to yell into the phone just to hear myself talk. And forget about understanding the agent. O but they have the chat agent to goes round and round the question and never answers anything.
4 months and im no closer to getting a new sim card than the day I started and I don’t know why or what they want.
fortunately I just found out that that haven’t got the monopoly on this so I’m happy shopping around!
Free Government Cell Phones says
Here’s where you can find ALL the free government cell phone companies and plans available in your state. Check them all out carefully to find the plan that works best for your needs.
https://www.freegovernmentcellphones.net/states
Brenda says
Càn I just become a regular paying customer with qlink and stop my free qlink lifeline services?
Free Government Cell Phones says
As far as we know, Q Link only provides Lifeline free government cell phone service.
Toya says
I have been trying to solve issues with my phone for 3 weeks now they said send proof I sent proof still they say they didn’t get it then they put this thing on my phone to where my phone is malfunctioning and I can’t get through to them to do anything about it I’ve been using this phone service for a long time and I’m about to give up because I’m very unhappy and very unsatisfied
Free Government Cell Phones says
Try switching to a different service provider. Here’s a link that will tell you exactly how to do it.
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Ann says
Q LINK IS A BAIT AND SWITCH SCAM.
IT took a month for me to get their old phone and it didn’t work. I sent it back w/required paper work and then didn’t hear for another month.
When I called I was told I WOULD HAVE TO PAY $35 TO GET A PHONE. I was also told my acct. was canceled which I did not do, their phone was specifically sent for repairs.
I wrote complaints to Ga Pub. Utilities Commission and GA Comsumer Protection Bureau which wants complaints like this that affect the pubic, not just the individual
Dana Davis says
Submitted papers on income 4 times they said it’s not acceptable let’s see social security benefits letter and military award letter and still not good enough. So now I have been on hold for 20 minutes just to cancel my application lol this is sad.
Free Government Cell Phones says
Sad, indeed. It shouldn’t be that difficult.
Kanika Smith says
This is my first phone
Free Government Cell Phones says
Glad you could get one, Kanika.
leon barnes says
Phone off why 806 548 ****
Free Government Cell Phones says
We’re not your service provider so there’s no way for us to know.
Arthur Nix says
I need a free phone
Free Government Cell Phones says
Find a complete list of companies and plans available in your state at this link:
https://www.freegovernmentcellphones.net/states
Check them all out carefully to find the plan that fits your needs best.
Corliss Pickett says
If my mother and I have the same address will her income included toward eligibility for a free phone.
Free Government Cell Phones says
Depends. Do you qualify as “separate” households? Do you pay her rent? Do you buy your own food? Those are the kinds of questions you will be asked to determine if you can qualify as separate households.
sharon robinson says
what actions do i need to take to get the phone back on 281 788 ****
Sharon Robinson says
still waiting on a reply
Free Government Cell Phones says
You’ve left three comments — one at 3:14 pm, one at 3:18 pm, and the third here at 3:20 pm. Are you really demanding that we answer all comments within your self-imposed six minute deadline?
Free Government Cell Phones says
First step: Contact your service provider’s customer service team. Second step: There are no second steps. Just do the first step.
Sharon B. Robinson says
i am tryuing to get service i
on my existing governbment phone
Free Government Cell Phones says
What happened to your service? Have you spoken to your service provider’s customer service team?
Brian says
I am trying get replacement gov. Phone she is in need. How do I help her get new government. Phone hers is broke
Free Government Cell Phones says
Contact your service provider’s customer service team to find out what its replacement policy is.
Mary O'Neill says
Hi I see my comment is gone so u must be reading it. I have tried to call at least 15 times today. I listened to the whole recording each time and was told to turn my phone on for 5 minutes and get back to them. I did so! But to tell me the same thing 15 times was ridiculous. Could u pls look into this and give me a phone # that I can actually speak to a representative/agent, a live person. If u can’t do that do u have another way I can address this problem. At this point, I have NO MINUTES. I was told I have 970 minutes left on my phone. They are trying to change my phone and put my minutes on it. Pls give me an answer I can use. Even if it’s on the same phone I rec’d from u. I don’t like the thought of being stuck on the rd w/no phone.
Free Government Cell Phones says
We are not your service provider, Mary. This is an independent informational website. You need to contact your service provider directly. We provide contact info for Q Link right here on this page.
Mary O'Neill says
Thanks for the help! I told my friends u’d come thru for me! A little kindness goes a long way! Have a good night to u all!
Mark Lavallee says
I paid for a replacement phone and never got it. I even paid for more data but I can’t use it. My phone doesn’t get internet connection.
Free Government Cell Phones says
Have you contacted Q LInk’s customer service team? If not, that should be the first thing you do.
Jason Perryman says
I need a puk code for my qlink phone’s number is 620644****
Free Government Cell Phones says
Contact your service provider’s customer service team.
Mel says
I was attempting to secure my Qlink phone and the Sim became PUK LOCKED. They said they can’t help me and want me to buy a new handset from them. Judging from the one I already have from them, I’ll pass. I’m deciding which other provider to switch to but site says “Temporarily down”, another lied on their page saying THEY are the only provider in my state … SMH.
joyce metheny says
How is your companys reception in the rural areas of Arkansas?
Free Government Cell Phones says
We are not Q Link, Joyce. But we can tell you with certainty that reception is far from consistent from block to block, much less in an entire state.
Norlyn Nelson says
I received a phone in place of my old flip phone it didn’t work when I got it but they would not send me another one and I tried for about a year then I decided to send them the money that they wanted for a phone but I never received the phone and now they’re saying they never received any money but they cashed the money order. Taking over 3 years of telling them at least several times a month that I don’t have a phone when they tell me all about all the wonderful minutes and data I have they never shut me off but they never responded! So now I’m just riding around I might as well pay them the money for another time for the phone. So that would be $50 for a piece of shit phone if they send me the same as they sent me before that didn’t work which was the shittiest in cheapest and lowest grade smartphone that exist, but there’s many times when I really could have used that phone and really needed it! So three years that’s how I decided to turn in my flip phone for one that had the flash content to be able to even handle data! But just don’t want to make sure I keep the little tag on the money order that I’m sending and I’m going to take pictures of it before I send it so they can’t tell me that they didn’t receive the money! And how would they know anyways they keep the rottenness records that ever was they can’t even get back to me in over 3 years when they say they’ll get back to me the many times that I glimpsed messages in different ways! They always said they review my message and get back to me and never ever did! They got the money for the when they didn’t send me and I don’t like paying money twice for the same thing but I guess I got no choice but it’s not going to happen again!
Free Government Cell Phones says
Terrible story, Norlyn. You should definitely file formal complaints. Here’s an article that tells you exactly what to do:
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
Lisa harris says
I need the puc code for my q link phone which has a sprint sI’m card in it .
Lisa harris says
I need the oil code for my phone that I locked down
Free Government Cell Phones says
We’d love to help if we had any idea what an oil code is.
Erin says
Don’t bother with Q-Link unless you think you’ll never lose your phone or want to buy a replacement.. Losing my phone was completely my fault and I was willing to buy the $25 replacement instead of just hopping services like I used too. But they wouldn’t take either of my cards even though they say they take Discover and Mastercard. I tried to purchase via the website and got a popup saying my cards were “blacklisted’…These are my current cards in good standing, never stolen. I don’t know what they mean.
I attempted to contact customer service via both phone (they say they will call you back if you want) and email and no reply. Sent a follow up email about a week later and still no reply. The first email was very detailed so they would understand what I needed help with and I was clear I had lost my phone. Now today they have canceled my account, so I have sent an email AGAIN this time asking why as I reported it lost and asking for reinstatement. I doubt I’ll hear back.
This isn’t the first time I’ve had trouble with customer service. The concept of Lifeline is great but the service greatly need improvement. Phones are still tinny, you can’t always (if ever) bring one lifeline phone to another lifeline service (so have to just trash phone), customer service can be difficult to contact (some don’t even have a contact email). This program is suppose to help people stay connected; I was totally willing to pay for a new phone but they just didn’t want to help me.
Kimberly Harrison Pierce says
Can I keep my current phone number? I am applying for help with heat, electric bill and any other assistance I can receive through a case manager.
Free Government Cell Phones says
Yes, you can keep your current phone number, but you must REPEATEDLY tell the customer service agent that you want to “port over my current phone number.” And make sure you confirm that it has been done before you end your call.
JoAnn Kastner says
I’m trying to get back to agent I was talking to pleased
Free Government Cell Phones says
We certainly can’t reconnect you to that service rep because we are NOT Q Link, JoAnn. But even if we were Q Link, how could we possibly find that service agent based on the info you provided?
horny mom says
I am a mother and this helped me!
Free Government Cell Phones says
Great to hear from folks who have been helped by the Lifeline program.
dale schwartzkopf says
how can i get a hard copy application on the web trying to get my friend one but she doesn’t have internet?
Free Government Cell Phones says
It varies by company, Dale. Some won’t allow you to enroll except online or by phone. You’ll need to call customer service at the company you want to enroll with.
Henry Albert Eberhardt says
How to unlock a QLink Government smartphone?
Free Government Cell Phones says
Talk to Q Link customer service.
Maureen Hall says
My qlinks phone is no longer working, had phone for 20 years. How can I get another one.
Free Government Cell Phones says
For your Q Link phone to be working after 20 years is an amazing feat since the company was founded only 8 years ago. But no matter how old it is, you have two options. (1) Contact Q Link customer service to find out how to get a replacement phone, or (2) Check out all the free government cell phone plans in your state and you may find one that fits your needs even better than your Q Link phone. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Niramesha Phillips says
I have been trying to upload my information for 2 days and call and I am not getting through please give me a call at 832 718 **** because this is ridiculous my number is 10811**** please contact me as soon as possible.
Free Government Cell Phones says
No reason for us to contact you, Niramesha, because we are not a Lifeline service provider. This is an independent informational website.
Lii says
Q-linkwireless asked for my FULL social security is this legit, hesitant to put it in
Free Government Cell Phones says
No problem was for as we know, Lii. Lots of companies require full socials.
Robbie Williams says
I need for you to send me a phone for Robbie Williams address because his phone was sent back because he didn’t put the full address on the application the address is *** ********* road apt ** can you send it to the address?
Free Government Cell Phones says
No, we can’t, Robbie. This website is not affilated with any of the free government cell phone companies. This is an independent informational website. You need to get in touch with your service provider.
cemile says
STAY AWAY FROM Q LINK!!! if you want to keep your sanity 😉
Barb Carver says
I have been with QLink for over 3 years and had no problem with them until I purchased a new phone from them. Not one of the cheap $25.00 phones but a $139.00 phone. When I moved from one apartment to another apartment, in the same building, they couldn’t seem to get my new apartments number to update. For over 10 month’s I called to try to update my address, which resulted in the same problem, they couldn’t get it to update. Was this my fault? No. So when I went to order my new phone, I specifically called customer service to make sure that the phone I was ordering was sent to my current address, not the one that they had on file. The customer service representative assured me that it would get sent to the current address. I waited and watched when it would be delivered. I got the notice that it had been delivered and went to my mailbox to find it empty. Come to find out, it had been delivered to my old apartment. To make a very long story short, the people living in the apartment had got the phone but told the manager of the building that they had thrown it away. When I showed the manager that they had indeed used the phone, she told them that they could be evicted for theft. In the meantime, I called the post office, my debit card to put a stop on the payment, called the police to make a police report and I had called Q-Link to report that the phone was sent to the wrong address and had been stolen. I was informed by Q-Link that it was too bad, that none of their services are guaranteed and I would just have to order a new phone. AUFKM!!! I wouldn’t have thought too much about it had it of been $25.00, but $139.95, that is a lot of money to me because I live off of SSDI. After a week of pondering what I could do about getting a new phone, the people that stole it showed up at my door with the $139.95 because they didn’t want to be evicted. So I called my debit card company and told them to cancel the stop payment, which they did. Which means that I did not receive any money back from Q-Link or otherwise. I reordered the phone, contacted the post office and told them that they were sending me another phone and to make sure it went in my current address, not the old one, which they did. So I am thinking everything is just fine. Until I got an email stating that I was almost out of minutes. So I went online and tried to order their $2.00 bundle for unlimited minutes and other stuff. I received a message that I could not use a card to purchase anything because it had a chargeback on it and that it had to be in the form of a money order. With it being on a Saturday, I couldn’t call them, they are the only company for lifeline phones that are only open M-F from 8-6. That is another drawback with this company, plus the fact that you can be on hold for up to an hour just waiting to talk to a person. So I emailed them asking them to allow me to purchase things with my debit card because there had not been a chargeback on the card. I even sent them 2 different statements from the debit card company that there had not been any money recovered because I had canceled the request. I got an email back from them telling me to contact them to get this problem fixed. So on Monday I called and told the customer service person the issue and he said that he would run a different card if I had one, which I did. The same thing came up, I had a chargeback on the card, I couldn’t have it was a different card that I had just got on the previous Friday. So I asked to speak with a supervisor, after being on hold for 30 minutes, I finally get a supervisor. I explained the circumstances of what had happened, how I sent in the proof that I had not received any money back and would like to get some minutes on my phone. I think they all read off a script because he kept repeating to me the same phrase that the customer service person had repeatedly said to me. “You had a chargeback on this card and you can’t purchase anything unless you buy it with a money order.” After hearing that for the 100th time, I became very upset and told him I was not stupid, I had heard him but he was not listening to me. Needless to say, he continued to interrupt me when I was trying to explain to him about sending in proof that I had not received any money back and should be able to purchase minutes. After a time, I got tired of being disrespected, interrupted and I went South on him. He said that he was not going to be talked to in that manner, even though he was extremely rude to me and if I used one more swear words he would hang up on me. Well, I told him he didn’t have to worry about that, and I hung upon him. What kind of lifeline program doesn’t take responsibility for anything that they offer and when you have proof of something completely ignores it? I would have understood if I had received the money back, but when they are refusing to let me purchase minutes with any card, that is stepping over the line. So I have reported them to the BBB, Universal Service Administration Company, the State Utility Service and the FCC. I will probably have to find a new provider, but after being treated like a criminal that is fine with me. I would not recommend this company to anyone after this.
Free Government Cell Phones says
Horrible story, Barb.
Lee says
Love these replies lol
soulnull says
I’d like to share an experience I had with qlink for those who are trying to make a decision. I have been with them for about a year, and honestly had no problems. I found out that Safelink offered 2gb of data, so I decided to give them a try and see if I could get a signal with any of the 3 providers they work with. I contacted qlink about a number port and letting them know I was switching service providers.
Qlink responded, but not in the way that a rational company would. All of my account information was deleted, so I don’t even have an account number to give to safelink. They have been hanging up on me, disconnected the phone number I was trying to port, and are no longer even letting me through to speak to anyone. I’m actually willing to pay for the number to be forwarded, but they won’t even let me offer to do so because they’re blocking my calls now. I understand I can’t have multiple lifeline providers, but there’s a legal process to port numbers, and they’re clearly not following it. Willing to work with them and find an alternative, but have gotten the cold shoulder.
As I said, for the year I had qlink, I had no issues. The only times I ever contacted them, they’ve been very polite and their support staff is easy to understand. But it rubs me the wrong way that they’re so resentful of a transfer out. I would have likely returned, because I’ve now found that all three other major carriers do not have a decent signal here, so I’m stuck with Sprint… But not with qlink, I will not return to them due to this. So here I am again to find another provider, and I’ll have to switch yet again after the 60 day window is up.
Just a “user beware” post. QLink isn’t all bad, but my experience turned sour very quickly when I actually needed them. Just something to keep in mind.
Kristina says
Im trying to contact QLink to update my address it’s been almost a month and i have YET to recieve my free phone.
Free Government Cell Phones says
We provide the company’s contact info in the article above, Kristina.
Barb Carver says
Good luck updating your address with them!! It took them over a year just to get my apartment number changed. I would find a different company.
sam says
I’m looking for a company in the Washington State area that has simple phones for their plans. I have a hard time navigating the “smart” ones and don’t need or desire anything but a talk/text phone. Have they gone obsolete or is there still an option somewhere? thx.
Free Government Cell Phones says
We do not know of any service providers who are still offering old-fashioned flip phones. Readers? Do you know any?
However, there is an option. Check to find which Lifeline companies offering plans in your state also offer Bring Your Ow Phone options. That would allow you to go out and purchase whatever compatible phone you want and use it as your free government cell phone.
Anna says
BYO phone sounds good but I can guarantee that your phone isn’t compatible. My LG phone isn’t compatible with Qlink, while Qlink is trying to sell me some unbranded phone for $25 that looks exactly like mine. Probably another ZTE garbage that I ended up tossing in the trash
Mr. Woodson says
I’m living in a shelter in the Philadelphia area & would like to see if I qualify for a free Q link phone.
You can reach me @ 267-325-****
Mr.Woodson
Free Government Cell Phones says
That’s not the way it works, Mr Woodson. You need to determine if you qualify and then contact your chosen service provider. Here’s where you can find all the different ways to qualify:
https://www.freegovernmentcellphones.net/basics/qualify
Jason says
Hello I’ve got a att phone that was handed down to me how do I get my q link Sims to work in it..it’s a Alcatel 5044r.ive contacted att and unlocked the phone sim to accept other carriers sim.in the phone setting is show my new number and all that just no network connected or detected something like that.please help
Free Government Cell Phones says
We don’t claim to be tech experts and really have no idea how to solve your problem. Google is your friend.
Diane Snowden says
How do you get your replacement phone to accept your minutes/data from your old phone?
Free Government Cell Phones says
Good question for the Q Link customer service team. Give them a call.
Lena Mushkina says
I am trying to get a free phone and service from Qlink for my father for 6 weeks now. It is feels like they make fun of us. It took time to understand how the papers should be filled. finally, in 4 weeks it was done and we were emailed about a phone that was sent for us (which we paid for, by the way). The phone was “dead on arrival”. We tried to charge it, took to the “radio shack”-to the specialist-to find, what was wrong. No one could find the reason and fix it. So, I called the company and their agent emailed us a return label and promised to replace the phone. Instead, in two weeks, when we did not hear from the company, we called. To our surprise the automatic voice informed us that our account was cancelled because we returned the phone…I am trying to contact the live person, sent messages through website (no email or chat are available). Still nothing. what should we do next?
Free Government Cell Phones says
No one has ever accused the Lifeline companies of investing heavily in customer service. It is probably our readers’ most frequent bitch. Because you’ve had this much trouble with Q Link, we recommend that you attempt to enroll with any other company offering Lifeline service in your area. You can check them all out here:
https://www.freegovernmentcellphones.net/states
Check them all out very closely to find the one that offers a plan that fits your needs best.
cemile says
I had a very similar experience w/ Qlink and their retaliation arsenal when finally I tried to switch. In my case they wouldn’t cancel me so I couldn’t sign up w/ another company…
I got so mad that I stopped trying to get a working phone a year ago and now enjoy that me w/o a phone frustrates others more than me…LOL
Yeah I wish they’d offer a minimum amount of public phones again like bus stops, hospitals etc.
Samuel Dewayne Larocco says
I need to speak with a real person from Q link who speaks clear English
Free Government Cell Phones says
Good luck finding someone who speaks clear English at any call center for any company. Seems to be something that’s almost impossible to find these days.
Anna Bennett says
I have a q link phone can i still apply for a safe link phone and which one is better
Free Government Cell Phones says
There are far too many variables for us to state which one is better for your in your area, Anna. But here’s an article that gives you step-by-step instructions on how to switch from one service provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
christine says
I cant unlock my phone it wont let me use my pin
Free Government Cell Phones says
Contact Q Link customer service by phone (if you can borrow one) or by email.
Christine Grace says
Yes this is Christine Grace I need use to deactivate my account and I need to talk to a suppervisornow
Free Government Cell Phones says
We can’t deactivate your account because we are not your service provider, Christine. Contact Q Link customer service using the contact info we provide in the article above.
Antonio Slaton says
I am trying to send a proof of my ebt card for verification to get my qlink wireless free phone.
Free Government Cell Phones says
Hope everything works out for you.
Martin says
To everyone…Save yourself a lot of wasted time click off. This is just an ad masquerading as an article. Regardless of the thousands of complaints around the internet citing how DIFFICULT it is to sign up with one of these providers this AD pretends it’s beyond easy. Absolutely soulless individuals.
Free Government Cell Phones says
That’s going to come as a huge surprise to thousands of FreeGovernmentCellPhones.net readers who sign up every single day of the year, Martin. May we ask where you acquired your vast storehouse of knowledge?
soulnull says
I personally found the process quite easy. Sure, any government program is going to have scams surrounding it, but this is a good resource. The admin can get a bit snippy at times (though I personally find this entertaining, especially regarding poorly researched queries) but all of the information here is good.
Free Government Cell Phones says
To paraphrase actress Sally Fields, “You like us, you really like us.”
Steven Michael Cunningham says
Quite nice knowing my courtesy if repaid in kind. All my hope! To peace solely!
Connie Hedges says
I have qlink and my first phone the free one broke so I purchased one for $25 a few months back that one the screen is shattered I don’t know if it had gotten too hot or what but I do not have any more money to order another one should I just go ahead and cancel with qlink please someone let me know what to do
Free Government Cell Phones says
You can always switch service providers (and receive a new smart phone from the new company) if you’ve been with your current one for 60 days or more. Here’s where you can find a list of all the free government cell phone companies and plans in your state:
https://www.freegovernmentcellphones.net/states
Tammy says
How does my friend log out of her government phone to log out of Dawn Vicknairs personal phone cause someone we need to delete
Free Government Cell Phones says
We’re not your service provider so there’s no way for us to know. How ‘bout if your friend calls 6-1-1 on her free government cell phone and asks customer service or tech support.
Crystal Rogers says
Every time I enter my physical address it says it doesnt exist!
Free Government Cell Phones says
Try enrolling by calling the service provider’s customer service team. If that doesn’t work, try enrolling with a different company.
Delores Schiele says
I lost my phone. I called and it’s say it will cost $ 25 to replace it.
Free Government Cell Phones says
That’s what most of the free government cell phone companies charge for basic replacement phones.
vanessa says
hi nice meet to u this is vanessa want need free cell when know let u ok thankyou
Free Government Cell Phones says
C’mon, Vanessa. Have you actually bothered to read anything on this website. You can’t enroll by leaving a comment here. It takes a little more work on your part. Read, honey, read.
Loretta Howard says
My phone got stollen i would like to replace it please
Free Government Cell Phones says
You need to contact your service provider, NOT us.
Eddie says
Qlink is a scam. Don’t do business with this company
Azenett Martinez says
I order my phone from q links more then a month a go I lost I previous phone so I paid for a replacement and it’s been more then a month that I haven revived my phone who I talk to because I call customer services and no one can tell went will I get it I send emails and I don’t get a reply? I need my phone.
Lee Schappell says
Would someone, a real, live person, please help this old guy, who has been trying to help a paralyzed woman, who is a patient in a nursing home, with no phones in the rooms, to get a phone, so she can connect with the outside world and get the things she needs? Please! I’ve made application to Q Link, (enrollment #95389653) and sent PA State documentation of her Medicaid status. The app process then led me to LifeLine, where I filled out their app for eligibility, but I’m now stuck at that point – I don’t know what to do next. Maybe, I was supposed to go to LifeLine first, but I think I got bad info from my PA State Rep. LifeLine asks me to select a phone company, and when I select Q Link, it says the app has been cancelled and I must go back to the beginning – but, the beginning of what?? I’m the woman’s outside caregiver and “gopher”, but I must leave here for two weeks of work in California. Since I actually began this process with Q Link about a month ago, I was hoping I could succeed in getting her a phone before I leave here April 17. So, my appeal is: Is there someone with a heart who would be willing to please help me complete this process for Katrina, because this little man is stuck? I also found note of a second number that could pertain to enrollment at some time: #95689180, but I’m not sure, as there have been several people trying to help her, but they’ve quit, and I’m still trying. Please help! Please call 610-781-**** or email *************@Comcast.net.
Free Government Cell Phones says
No way for us to know what the problem is, Lee, but it sounds incredibly frustrating. Have you tried applying with another company in your state? If not, you can find them all listed here:
https://www.freegovernmentcellphones.net/states
Doris edinger says
What address do I mail my proof document of my income
Free Government Cell Phones says
Ask Q Link customer service.
Bryan says
You guys sent me a broken phone that pops up Google service crashing and nothing works it pops up every two minutes and I just got it you can reach me at not the phone u sent me because it doesnt even work
Free Government Cell Phones says
Q Link will neither see nor respond to your comment here at FreeGovernmentCellPhones.net. This is an independent informational website. You need to contact Q Link directly.
Al says
Is this a scam? You keep delaying the app. Proceture.
Free Government Cell Phones says
Not a clue what you’re talking about, Al, but we assume it’s a question for Q Link. Try contacting its customer service team.
QUEEN E. CHAMPION says
I’M LOOKING TO PURCHSE A PHONE FOR MY FAMILY RIGHT NOW, BECAUSE I DON’T HAVE ACCESS TOO ANY,AND A SINGLE MOM W/ KIDS. THANK-YOU
Free Government Cell Phones says
You should check out all the free government cell phone plans listed at this link:
https://www.freegovernmentcellphones.net/states
GWANDALETTE williams says
Did you receive the documents I sent you
Free Government Cell Phones says
You didn’t send us anything, Gwandalette, because we are not your service provider. If Q Link is your service provider, get in touch with its customer service team.
Octavias Perry says
Trying to see if my application went through.
Free Government Cell Phones says
We are NOT Q Link (nor any other free government cell phone company), so we have no idea. Check with Q Link customer service.
Janice Risius says
When can I find out if I get a phone from Qlink wireless
Free Government Cell Phones says
Might be a good idea if you called Q Link using the contact info we provide in the article on this page.
tori says
does anyone know what tower(s) or service provider Q-Link uses? ive searched for my question and haven’t found a straight answer. i just want to make sure, it’s not At&t.
thank you in advance.
Free Government Cell Phones says
Check this FreeGovernmentCellPhones.net article that tells you which network is used by each of the major Lifeline service providers:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
tonia estilette says
It’s sprint
Tammy Nunnally says
How do i cancel this phone service provided by you, due to doesn”t work in my area, not my fault, now because of your mistake, i cant go another provider,cancel it kill it i dont care take care of this matter immediately. I dont remember my pattern, much less the stupid phone number.
Free Government Cell Phones says
For the 10,743rd time, WE ARE NOT YOUR SERVICE PROVIDER. This is an independent informational website that has zero affiliation with any of the free government cell phone service providers.
Anonymous says
After reading the nightmare scenarios and complaints on service and customer service, I’ve opted to buy a $30 cheap track phone and use txt now app. I’m limited to wi fi only but can usually find a business with public wi fi access. If I can afford to top up my old flip phone for the month it’s a bonus to have that convience. I understand this option probably won’t work for most individuals though. I’m fortunate to live with someone who has regular service.
I haven’t seen anything regarding if you port an existing number to a government phone if you can get it back if you cancel and are able to get regular service.
I’m not sure on the land line option but it may be a way to have a more stable service without all the legal and other minutes, data, roll over, no roll over, charge extra, penalized, etc traps that appear to be in just about all the terms and conditions of what I have read on different carriers.
If no frills communication is what is needed landlines seems best way. But of course there are circumstances where that isn’t best for some individuals.
I’ve decided not to go the free government phone route for simplicity sake. An old flip phone and cheap track phone for wi fi and a close companion with regular service is my choice and advice if it works for anyone who just doesn’t want to get caught in the trap of what I see government phones have to offer.
On the other hand I’m sure or at least I hope the phones and plans do work for those who have no other options.
All the above is my opinion of course. But perhaps some will agree. Thanks for reading. I know it was long winded but the points made are relevant.
Jim says
You misspelled government “phonies”
Wendi says
I keep submitting my eligible information, but keep getting denied. Also, when I call, I am on hold forever and never get a person to talk to.
Free Government Cell Phones says
We can’t answer your questions because we are not Q Link.
Misty Ritchie says
I haven’t got my phone it is taking so long I’m not happy
Free Government Cell Phones says
Won’t do you any good to complaint o us, Misty. This is an independent informational website. Contact your service provider.
John Stevens says
On hold? I Nevey get past the stupid menu and when i try the 0 method it justy disconnects me.
John lilly says
I need the puk number to unlock my phone
Free Government Cell Phones says
Read this:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Sheri Smith says
How do I get it turned off?
Free Government Cell Phones says
(1) Call customer service and ask it to be terminated. (2) Turn if off for 30 days to make sure you neither send nor receive any calls and it should be terminated automatically. (3) Do not recertify when your one-year anniversary rolls around.
Karen Davidson says
I have a phone through qlink and it is junk. The service doesn’t work all the time and the phone has no memory left when you get it, ex: error message says that the system drive has stopped multiple times a day. When I attempted to contact them about it I received a form letter stating they did not have service in our area.
Who has a decent phone and service? I need to be able to contact my Doctors.
Free Government Cell Phones says
It’s impossible for us to know who has service and strong signal in your specific area, Karen.
cheryl priester says
Why is it the minute that I receive my Qlink phone The email that I received from Q link ALL link stop working. The helpline stop working phone numbers to contact you link the voicemail is a wraparound and it just keeps asking you the same questions after you push 4 like you’re supposed to. Is this a scam and how do I return my phone. I want no part of it. I did not activate it I want to know how to return it
Free Government Cell Phones says
Contact Q Link customer service by calling 6-1-1 on your free government cell phone.
Karen Cooper says
I had to email them to cancel my service . Cause I lost my phone and I requested them to turn it off so I could go through a different co.apny a week later it was still on and waS not able to get a new provider . So I emailed them and I was serious and said that if they dont turn it off I’m contacting the FCC and reporting them.
Stells says
I ordered a phone was wondering if i did it right
Free Government Cell Phones says
We’re not Q Link, Stells, so we have no way of checking the accuracy of your application. You should contact the company’s customer service team to check your status.
hattie scott says
how do i change my outgoing caller id
Free Government Cell Phones says
That all depends on the make and model of your phone, Hattie. We’d suggest that you Google that make and model number and the words “user manual.” Once you have the user manual, you can look up the answer to your question.
tiffany blankenship says
It comes up qlinkmobile.com, I can not change mine and I will be canceling
Free Government Cell Phones says
Jeez, Tiffany, have you spoken to customer service?
Nancy Peterson says
Still haven’t received my phone for, called 800# he said something about a USAC recertification, I was supposed to get a letter, never got it. Need a recert. number to get this done. This has been going on since February, they’ve cancelled my account, taken my $25. and along with another application and to this day, still no phone.
Free Government Cell Phones says
If we were you, we would attempt to enroll with a different service provider.
Anonymous says
I never signed up for your piece of sh@t phone quit calling me! 763-501-****
Free Government Cell Phones says
OK, this one has put us over the top. Screw you and the freakin’ horse you rode on, you anonymous piece of excrement. Learn to read, you lobotomized waste of oxygen. This is an independent informational website (as we’ve said about a thousand times in response to reader comments) and we have absolutely nothing to do with Q Link or any other Lifeline free government cell phone company. WE have never called you. WE will never call you. WE have no interest in talking to you. If you have a problem with Q Link, we have one wild and crazy piece of advice for you — call Q Link.
Nicki says
ABSOLUTLY LOVE YOUR REPLY! LMFAO!
Free Government Cell Phones says
Sorry, but everyone once in a while we’re pushed over the edge. This was clearly one of those times.
Eric Flamm says
Any idea HOW to “call Q Link”. I don’t have, have never had, and never will have a free phone, but Q Link insists on sending me weekly usage statements along with other undesired e-mails. There voice mail system, once you get through a zillion members, requires the phone number on the account (reasonable), which is on all the statements they send, but then it want all sorts of personal info (date of birth, zip code, and ssn), which invariably fails, since it’s NOT my account. How am I supposed to kill it if I can’t reach them – I’ve sent reply e-mails and e-mailed from their website, with NO reply.
I don’t suppose you know how to reach a human there?
Free Government Cell Phones says
Check out the USAC.org website. Do a little clicking around and you’ll find a page that allows you to file complaints and get help from the USAC staff. Good luck. Your experiences must be very frustrating.
tonia estilette says
Finally you lost your cool I would have long ago with these stupid ungrateful dumb asses tha
chris james says
how do i disconnect qlinkwireless service
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to speak to customer service. Or you can simply not decertify when your enrollment anniversary comes around.
Jay says
My phone was stolen but I dnt have the 25. How do I get another ☎
Free Government Cell Phones says
The rules allow you to switch service provider’s every 60 days, Jay. So you can switch to a different service provider and the new provider will give you a smart phone. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Rob says
I just called yesterday and they kept tryin to get me to pay 25 for a replacement phone but long story stort, they ended up sendimg me out a complimentary phone for free
Free Government Cell Phones says
In the words of an old friend of ours, “If you don’t ask, you don’t get.”
Callie M Boquet says
My phone was stolen. cut off phone. 985-278-****
Free Government Cell Phones says
You need to contact Q Link’s customer service team directly, Callie.
Adrean Anderson says
How are we supposed to sign up
Free Government Cell Phones says
Go to the website (link on page above) and sign up.
Tony Vanzadt says
Thanks for the Qlink phone service
Mark Baker says
I just got a phone from assurance wireless the phone will not work here at my house they said there is nothing they can do how do I change company
Free Government Cell Phones says
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Donld palmer says
Donld palmer want to no why he habent got his phone yet
Free Government Cell Phones says
We dont know why Donld palmer habent got his phone. Sorry. Call the company.
Joseph says
How do I fix my phone for (ice) on my phone
Phone number on my phone is
610 564 **** (redacted by Free Goverment Cell Phones)
Thanks Joseph mullen
Free Government Cell Phones says
Joseph, are you talking about “fixing your phone” for placing it into ice, or for helping or hindering Immigration and Customs Enforcement(ICE)? Confused as to why you’d want to do either.
Candace Sherman says
a year or two ago my qlink phone was stolen I canceled it because I didn’t want to buy used in the minutes free if it wasn’t me cuz your phone was in my name with Yuli and I can’t afford to pay $25 to replace another one I’m on food stamps and have no cell phone does it make sense you know if it was stolen I couldn’t see whoever stole my phone to get free minutes from qlink if it wasn’t me
Free Government Cell Phones says
Is your period key not working on your keyboard?
Julia Crossfield says
I want to talk to a real co word
Free Government Cell Phones says
We’re not sure what a “co word” is, but we hope you get to speak to one.
dan weiner says
Question is in regard to how I go about switching providers? Last year I was automatically given Qlink so I need to know how to prevent it.
How do I keep my same phone number?
I have my own cell phone now. How can I transfer service with my same number to existing provider or new provider?
How do I keep my phone number?
Free Government Cell Phones says
The only reason you should have been transferred to a different service provider is if your old provider went out of business. Is that what happened when you were switched to Q Link?
You can switch service providers any time you want. Here’s an article that tells you how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can keep your old number by telling the new service provider’s customer service rep that, “I want to port over my current phone number.” That should be all you need to do. But before you say good-bye to that rep, make sure that you confirm that your current number is being ported over.
dan weiner says
The site is not updated. I have Q-Link and I get 1000 minutes. How do I know if the other provider information is accurate? I can’t believe I have to call every company.
Free Government Cell Phones says
We can’t believe it either, Dan. We should be freakin’ horsewhipped for not having every one of the thousands of pieces of information on this website updated every hour on the hour so that you are not inconvenienced in the slightest. Shame on us. We are low-life dogs unworthy of your respect or your consideration. Maybe you should punish us by visiting some other website that has every imaginable piece of Lifeline data updated so that you need to nothing for yourself. What’s that? Our office intern just reminded us that there are no other sites that compare to this one. So it looks like you’re out of luck, Dan.
Rich says
Qlink wireless will not let me sign up using my food bank address. Im homeless and have been using assurance for years with that address. It’s impossible to talk to someone at qlink. Anyone how to talk to them?
Free Government Cell Phones says
Many readers have voiced the same complaint, Rich. Do you live in a shelter or some other kind of group home? They will make exceptions and allow multiple residents of a group home to all have free government cell phones. But if you don’t have a permanent address nor live in a group home, it’s virtually impossible to qualify for the program. Crazy, isn’t it?
Terri savage says
I ordered a phone through q link wireless and never received it but found out the phone had been postmarked delivered,and is in use .how do I track down my phone.
Free Government Cell Phones says
Speak to Q Link customer service ASAP, Terri. The contact info can be found in the article above.
Valerie says
How. do Ideactivate phone
Free Government Cell Phones says
We think you’re asking how to cancel your account. Correct? If so, you can call 6-1-1 on your free government cell phone to speak to customer service. They can cancel your account. Or you can just turn the phone off and stick it in a drawer and make sure you don’t use it for 31 days. Your account will automatically be cancelled.
Reynaldo perez says
I requesting a free goverment phone
Free Government Cell Phones says
You can only get a free government cell phone by enrolling with one of the Lifeline companies offering plans in your state, Reynaldo. Here’s where you can search for the one that fits your needs best:
https://www.freegovernmentcellphones.net/states
reynaldo perez says
im aplying for a free phone
Caitlin says
No one at Q Link will answer the phone. Ever.
No one at Q Link will respond to written correspondence sent to the Florida address by mail.
No one at Q Link will respond to written queries submitted on the Q Link site by email.
It is a federal program. Call the FCC and complain: there is no customer service. Call your Congressman / Congresswoman and call both of your US Senators.
Yolonda Kaye Ruffin says
I need to find out how to get another phone
Free Government Cell Phones says
Depends, Yolonda. Did you break or lose the one you had? Or is there some other reason?
Cynthia D Gwinn says
I need to know how to reach a talking person and who is my cell phone provider
Free Government Cell Phones says
You can do both by dialing 6-1-1 on your free government cell phone. That will connect you to your service provider’s customer service team.
Derek says
I’m trying to help a client recertify his phone for the year and we are having problems.
Free Government Cell Phones says
This isn’t Q Link, Derek, so we cannot solve your problem. This is an independent informational website.
Diana Benjamin says
why is Q link not provided in my area and at one time they did?I live in Odessa Texas 79766
Free Government Cell Phones says
Only Q Link can answer that question, Diana. You can contact them using the contact info we provide in the article above.
James Butler says
I just wanted to say thanks for the comprehensive informations. I also want to say that I applaud your patience and restraint. I’m baffled at the number of people who can’t tell the difference between an informational website and the actual phone company website where they should be acting like asses. I’d have gone off 1000 times over.
Free Government Cell Phones says
You’re preaching to the choir, James.
DIANNE FALGOUST says
how can i get an upgrade with more minutes and a new phone number i get so many calls for other people thank you.
Free Government Cell Phones says
Speak to your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
Michael DOWDELL says
I am a former Georgia Qlinkwireless customer and had to cancel my Georgia account to apply for Florida Qlinkwireless services.
Free Government Cell Phones says
Yes, that’s the way it works, Michael. You must re-enroll when you move to a new state. You may get lucky and have a service provider that offers service in both states, but you will need to re-enroll when your anniversary/recerfication date rolls around.
Barbara Lewis says
This is a good program
Carol Holder says
I do not want a smart phone. i was. Not ask ph. Provbider choise How do.i ssend bback?
Free Government Cell Phones says
Contact your service provider’s customer service team. Contact info can be found on this page.
lois byrd says
please turn my phone off it has been lost please turrn it off has been lost the number is 423-223-****
Free Government Cell Phones says
We can’t turn off your phone because we are not your service provider, Lois. You must contact customer service directly.
Sara says
How do I cancel service with yall
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone, Sara. That will connect you to your service provider’s customer service team and you can cancel with them.
Brian Adams says
The phone you sent me only works on speaker.
I’ve been trying to speak with someone but q link customer service is so fucked up I can’t. I see the taxpayers money is being wasted. I’ll be starting a petition with we the people to find out where the money is being spent.
Free Government Cell Phones says
Sigh. We didn’t send you a phone, Brian, because this is an independent informational website that has absolutely ZERO affiliation with any of the free government cell phone companies. That being said, you should try enrolling with one of the other service providers that serves your state. Here’s an article that tell you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the service providers offering plans in your state:
https://www.freegovernmentcellphones.net/states
David says
You can not speak to a real person. When calling that number all I get is some women that that has an ascent and speaks so low that you can not understand her…
David says
I first posted on here March 29, 2018 at 1:13 pm and it said I was approved. But still have not received an email stating yea or nea. I have sent them my Military pension paper and it says it is in review. Now sense March 29, 2018 at 1:13 pm.. It said to allow 12 to 48 hours but nothing. I am starting to believe that this whole free phone thing is a total bunch of BS. What a joke.. Yea. HA I’m laughing my butt off…And getting any help from them is even a bigger fricking joke..
Free Government Cell Phones says
Sorry to hear about the problems you’re having, David. Have you tried to contact customer service to speak to an actual person? You should have received your free government cell phone by now, so it’s time to move to the next step.
Susan French says
Is it possible to just get a flip phone? I do not like the smart phones or Iphones.
Free Government Cell Phones says
It’s doubtful that any of the service providers still offer flip phones, but you can always contact them and ask. (If we’re wrong, our readers will definitely let us know.) Here’s where you can find a list of all the companies offering plans in your state:
https://www.freegovernmentcellphones.net/states
laura says
How do i cancel Qlink service?
Free Government Cell Phones says
Contact Q Link customer service, Laura. You can call 6-1-1 on your free government cell phone.
Theresa says
I’m phone for this number 810 580 **** is broken and doesn’t work
Free Government Cell Phones says
Contact Q Link customer service at the phone number shown in the article above.
David Greenwood says
I have tried that phone number but the message on the line is not understandable. It doesn’t answer my question.. I have sent emails to Q Link and no response. So they take your info and don’t do nothing…
David Greenwood says
It says that my document was approved 3 weeks ago. But I haven’t heard a word from email or US mail.
Free Government Cell Phones says
Contact Q Link customer service, David.
Gina martinez says
I can’t system updates my htc phone from my q link having trouble with it
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team, Gina.
Rhonda Patton says
When should I be expecting my cell phone I checked on Saturday evening they said about 3 or 4 days so can you tell me now when to expect it
Free Government Cell Phones says
This is an independent informational website, Rhonda, so we have no way of knowing when your cell phone will arrive. We’d suggest that you contact Q Link customer service to get the most accurate information.
Selina Argento says
Good luck.. I have been waiting for 3 weeks and still nothing. I want to apply for work and can’t cause I have no phone.. Guess I will become another homeless statistic.
Viktor Meretskiy says
I thank you for time you give me chance use your phone. but now I do not need it any more and I request disconnect this phone. # 814-636-****.
Free Government Cell Phones says
Sorry, Victor, but we are not your free government cell phone service provider. You need to contact Q Link directly, and you can find it’s contact info in the article above.
Dan Thompson says
I get calls from you guys daily please stop calling I don’t want your service
Free Government Cell Phones says
You do NOT receive any phone calls from us, Dan. We are not a free government cell phone company. This is an independent informational website.
Kelly E Davis says
What if you already have a smart phone and just need Q link wireless to add the minutes to that smart phone.what to do
Free Government Cell Phones says
Contact Q Link customer service or tech support to find out if the specific make and model of phone you have is compatible with its cell network.
Paula Williams says
My other life line services has been disconnected, so can you let me know when I will get my gov. Phone so I will have services? Cuz when Easy Wireless received the transfer they shut me down!
Free Government Cell Phones says
We are neither Q Link nor Easy, Paula. Contact one or both of them directly.
gary bunkers says
I need help
Free Government Cell Phones says
What kind of help do you need, Gary? Can you be more specific?
Teresa says
Ya they won’t leave teresa Cantrell cps and social services um they call his cell phone number today and his landline they need to stop calling here and people need to stop calling them on me i have gotten so fed up am not answering anything i told him to jim my dad please stop ok thank y for your time
Free Government Cell Phones says
If any of our other readers can figure out what Teresa is talking about, we would appreciate a translation.
Maranda Tingler says
😂😂😂😂this is seriously the most hilarious thread I have ever seen!! I am so glad I came across this Gem!!! I am ecstatic to have cheap, endless, tantalizing entertainment to enjoy with my friends and loved ones!! My Son and I will reconnect our special bond ruined by teenage boredom and dislike of parental units!! You’ve saved our Mother-Son relationship as he will now realize I am super cool and funny and know where the good is at!! Thank You not only for the belly laughs but for the invaluable Advanced Education that he will receive from this! Proof that all the years of Mom instilling her “Momness” and “annoying nagging” in regards to Grammatical and Punctual errors, Critical Thinking Skills, Common sense, every action has a consequence, if you dont use it you lose it, Self-Sufficiency, work hard on your education now so in the future you do what you enjoy and work isnt “work” but waking up to get paid to be Happy, Joyous, and free!!, Manners ARE Important, remember this simple ratio of opinion and rationale as evidenced here is safe to say 1 Alcoholic Beverage or 1 time of getting High on Chemicals = loss -1 IQ Point, and it is true “when your dumb, you suffer”!!! I would love to know who you are and meet you!! I would never be bored or annoyed of being your friend and im certain every encounter is like the 1st again and again!!! ALSO YOU CERTAINLY DESERVE A RAISE AND SHOULD BE CEO OF DEALING WITH all people associated with the terms “free” and “government”😂😂😂the best part 97% of your replies have gone over and under to be left unappreciated until a straggler like me finds the treausure!! Yes PEOPLE THEY ARE LAUGHING AT YOU!!!
l says
@MIRANDA TINGLER,
NEVER HEARD SO MUCH HATE COMING FROM ONE INDIVIDUAL SINCE I HEARD satan’s VENOM.
GEEZ GET A GRIP lady.
Hilarious! says
Miranda, I’m with you! I haven’t laughed this hard in a while.
Good job teaching your son the value of a good education, staying out of legal trouble and all the other excellent advice you’ve given him. Keep up the great “moming!”
As far a “I” goes, you “heard” Satan’s venom? What did that sound like? My guess is lava. Lol!
Michael says
You said it perfectly lmao
Free Government Cell Phones says
Thank you very much. We’ll be here all week. Don’t forget to tip your waiter.
John perdue says
Broken q link phone how to get a new o e
Free Government Cell Phones says
Contact Q Link customer service, John. We provide the contact info you need in the article above.
destiny says
someone stole my phone and i never got it someone stole it off my purch the day i got can u please leeet me know what i can do
Free Government Cell Phones says
Have you contacted Q Link customer service? That’s what you should have done immediately. You can find its customer service contact info in the article above.
Kimaletha sherer says
I need to know do y’all have front back camera phone I already have one from y’all but when y’all sent me my replacement it do not have a front camera on so I wonder why y’all downgraded the phone instead of upgrade I paid $25 for the phone and I do not have any of this stuff on the first phone that I have from y’all so why did y’all downgrade now I have a phone that I can’t even use I try to get the mint back on the phone y’all want me to buy another phone I do not have any money to buy another phone and why should I buy another phone and I already got a new phone that I already purchased from y’all
Free Government Cell Phones says
We’re not Q Link, Kimaletha, so we cannot answer your question. Call 6-1-1 on your free government cell phone to speak to customer service.
domenic mulligan says
i lost my qlink wireless months ago and i sent them numerous emails and tried repeatly to call pushing every prompt that came up and i was unsuccessfuf in reacning a live person everytime they respond its to ask me if i want to buy more minutes i dont i just want qlink wireless to take that phone out of my name since it was stolen and its still active if anyone can help point me in thee right direction to finally be done with them and this whole messed up situation i would greatly appreciate it like i said my name is domenic mulligan the number to that phone is 401 559 ****. it was stolen and no longer in my possession and hasnt been for months but is still being used after ive contacted qlink about 100 times to ask them to please shut it off and take it out of my name
Free Government Cell Phones says
Do you want your account cancelled or do you want a replacement phone, Domenic?
Nicole Extine says
HOW DO I BLOCK NUMBERS
Free Government Cell Phones says
Depends on the make and model of your phone, Nicole. Google that make and model plus the words “user manual” and you can look up the answer.
Christin bennett says
I have had the same phone going on two years now and I lost it. My understanding you are allowed a new phone once a year if it’s lost or broken at no cost. I am getting told I need $25 for replacement and I don’t have it. Is there anyway I could get a new phone at no cost since it’s going in two years since I have got a phone?? Thanks
Free Government Cell Phones says
We’re not Q Link, Christin, so we cannot tell you if exceptions can be made. Q Link customer service can answer your question, but it sounds as if they already have.
Carol Wicks says
Totally automated. Cant get new service answers. Really need help have M.S.
Free Government Cell Phones says
Are you a current customer or are you trying to enroll, Carol? Some of the automated systems are hugely frustrating.
Linda Stephens says
My enrollment number 5374****. Hi my name is Linda Stephens, I’ve filled the app. out on line then I mailed my proof that I’m on SSI still have not heard anything. could you look into this for me, Thank you.
Free Government Cell Phones says
We can’t look into it for you, Linda, because we are NOT Q Link. This is an independent informational website. You need to contact Q Link customer service to solve your problem. The contact info can be found in the article above.
Karli Johnson says
Want to transfer phone number to different phone someome gave me. How do i do that?
Free Government Cell Phones says
First thing you need to do is speak to your service provider’s customer service or tech support team to find out if that phone is compatible with it’s cell network.
judith alziadeh says
please can you help me find out how i can get a phone mine was stlen and i have no phone i do try to find others places to sign up for a phone but turned down i need a phone…i have no 25 to get a phone im on limited income i do thank you for your time and concern
Free Government Cell Phones says
If your phone was stolen you need to contact your service provider’s customer service team. The contact info can be found in the article on this page. You will probably be required to purchase your replacement phone.
Byron Phipps says
i am a q link customer already. my phone died.how do i get another phone?please help.
Free Government Cell Phones says
Contact your service provider’s customer service team, Byron.
Sheila Lance says
Hello im trying to get free cell can u help me plz..ty
Free Government Cell Phones says
Firs thing to do is figure out if you qualify, Sheila. Here’s where you can find out:
https://www.freegovernmentcellphones.net/basics/qualify
Marilyn Ward says
Please activate my phone
I received my phone today 1-2-2018 I can receive calls but not call out they say I don’t have minutes .
Help..!
Free Government Cell Phones says
We’re not the ones you need to speak to, Marilyn. This is an independent informational website, NOT a free government cell phone service provider. You need to contact your service provider’s customer service team.
James says
Do NOT use this company, they’re awful! My phone was stolen while I was in the hospital’s ICU. Qlink continued to provide service to whomever stole my phone, despite my multiple emails to them asking them to turn off my phone. When I asked Qlink to replace my stolen phone, me they wouldn’t- they said I had to pay $25. What kind of company does that?
Glenda Peterson says
I am power of attorney for my brother who resides in a nursing home. He had Qlink as a phone provider for about 5 years. He became unhappy with the service so I changed him to Safelink. Their rep told me they would take care of cancelling the Qlink account. They did not and after 4 months the Safelink account was deactivated because he had 2 accounts. I checked Qlink and it showed his account was pending disconnect so I have not signed up for Assurance Wireless service for him. Once I did that I was told that they only send android phones which is much too difficult for him to use. It shows that the status is still pending. How can I make sure that ALL accounts are cancelled so I can find a provider that still uses the standard flip phone? The is just not enough information given on how to make sure you have cancelled old providers. Any help would be greatly appreciated.
Free Government Cell Phones says
Unfortunately, Glenda, it sounds as if you’ve done everything correctly. It really is maddening when some companies don’t cancel an account like the rules and regulations say they should. There’s just not much you can do at this point.
Here’s one idea, though. Based on your description, we’re not sure which company your brother is enrolled with. Call that company and ask customer service if it offers a Bring Your Own Phone (BYOP) program. Some companies refer to it as a BYOD (Bring Your Own Device) program. If your company does offer the program, ask customer service which types of phones you are allowed to use. Go out and purchase your brother an inexpensive new or pre-owned phone of the type he prefers and then use it with your current service provider’s service.
James says
Go to Freedompop. Or Redwallet. Or look on Whistleout.
Margaret R. Bandy says
I had sent you a message about my free goverment phone quiting me a onthe 14 of Dec, 2017 asking for another phone.I have not recieved my phone as of this time would you please let me know how soon I can exspect to recieve a phone . Thank you Margaret R. Bandy
Free Government Cell Phones says
Your problem, Margaret, is that we this is NOT a Q Link website. This is an independent informational website. You need to contact Q Link customer service using the contact info we provided in the article on this page. Good luck.
Brandi says
First things first, thank you for all the comprehensive information you and your team have gathered here for us. It’s greatly appreciated and the site is super easy to navigate for comparison when deciding which provider to sign up with. I would have been lost when I first applied 2 years ago without your site.
Second, I must admit, I still come to this site when I’m bored sometimes just to read the comments from people who have no idea you’re not their service provider. It makes me feel way more competent than I actually am and your frequently off-the-cuff replies make it all the more enjoyable. I cannot fathom not reading a comment section before submitting a question but these people just blurt out their personal information on a public forum. It’s hilarious and sad at the same time.
Free Government Cell Phones says
You win our official Comment of the Day award, Brandi.
Shawna says
I have also been enjoying the comments here. Love the responses!
Free Government Cell Phones says
Some people love our responses, other people think we’re horrible people. We’re glad to know you fall in the first category.
Beverly says
I just found out by talking to the Florida PUC about QLink Wireless that they are not registered as a Lifeline Assistance Company with the State of Florida. I have asked both the Florida PUC and the FCC to conduct a systemic investigation into this company.
I suggest that current as well as potential customers do the same think.
Anna says
Where is the phones are you going to send me my phone I need it
Free Government Cell Phones says
“We” were not going to send you a phone, Anna, because we are not a Lifeline free government cell phone company. This is an independent informational website. You need to contact Q Link custtomer service to get your question answers. That contact info can be found in the article above.
Sean Charles McDonald says
Where can I get the free goverment tabletnat what website
.. Sean Mcdonald
Free Government Cell Phones says
We provide contact details on each service provider’s page, Sean. For example, the info you need to contact Q Link is in the article above.
Donald irving says
How can I talk to someone in person
Free Government Cell Phones says
Q Link’s contact info can be found in the article above.
adam says
please help…my phone works…..the data works, buy I cant call out or receive texts or calls…..i’ve e mailed so many times to customer support
adam
Free Government Cell Phones says
There’s not much we can do for you, Adam, because we are NOT affiliated with Q Link in any way. This is an independent informational website. Have you tried calling customer service or tech support?
frances samuel says
where is a qlink office in scranton pa?
Free Government Cell Phones says
Very few of the Lifeline companies have brick-and-mortar locations, Frances. But you can always apply by phone or online by using the contact info provided in the article above.
Katt says
is there a way for me to change my outgoing caller i.d to my actual name?
Free Government Cell Phones says
That’s probably something you can find in your phone’s user manual, Katt. Do a google search for the make and model of your phone plus the words “user manual.”
Janet Jensen says
How do I add minutes to my wireless government phone
Free Government Cell Phones says
There are a couple ways. Check out your service provider’s website to see if they offer a way to purchase additional minutes (most of them do). Second, here’s a way for you to purchase minutes from thousands of popular retail stores around the country:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Harry says
My phone has decided that it wants a code now for any app that I try an enter. Does anyone know if I can reset this phone
Free Government Cell Phones says
We’re not sure what your question means, Harry, so we’ll turn this over to all of our readers and see if they have answers for you.
Victoria Harris says
My q link phone was lost and I wish to discontinue service. My name is Victoria Harris and my number is 740-358-****
Free Government Cell Phones says
Contact Q Link customer service to cancel your account, Victoria.
Gayle R King says
I would like to change my number.
Free Government Cell Phones says
Contact your service provider’s customer service team, Gayle. You can call them at 6-1-1 on your free government cell phone.
Johnny Wan says
This is my first phone.
Carles Irwin says
I am asked for a 10 digit code for voice mail.was not given code
WHO has the ten digit code for voice mail.
?
Free Government Cell Phones says
Contact Q Link customer service. You can find the contact info you need in the above article.
Mike Parker says
my phone was stolen need it turned off 240-920-****. ********@yahoo.com 301-338-****. Thank you.
Free Government Cell Phones says
We’re not your service provider, Mike, so we cannot shut off your service. Contact your service provider’s customer service team.
madcow says
I received my phone from qlink 3 days ago and when I called to activate and port my number from sprint they said they don’t port numbers and I’m stuck with their company for 1 year. I didn’t activate my phone. Article 2 of their terms and conditions implies that you can port numbers. Is there anything I can do?
Free Government Cell Phones says
You can port phone numbers, but you had to request it when you enrolled for the program, Madcow.
Beverly says
File a complaint with the Florida PUC and the FCC.
Crystal Varner says
I need talk 2 someone about phone I got from u guys.
Free Government Cell Phones says
We’re not Q Link, Crystal. This is an independent informational website. You eed to contact Q Link customer service by calling 6-1-1 on your free government cell phone or using the contact info we provided in the article on this page.
Kathleen Dudley says
I applied and you do not have service in my area, so what are you going to do with my social security number?
Free Government Cell Phones says
You didn’t apply with us, Kathleen, because we are NOT Q Link nor any other free government cell phone company. This is an independent informational website. Contact Q Link directly. (But take our word for it, they have no interest in your social security number if you’re not a customer.)
Barry says
Sprint does not work at all where I live in Idaho. These companies who offer lifeline services here use Sprint. My current carrier is metro pcs who uses the T-Mobile network and works great. It costs me $30 a month. Some of these upgrades with these lifeline companies are the same money for less talk, text and data. So where is the advantage of me switching to a lifeline account? I cannot use it if there isnt any or scratchy service where my house is, and the upgrades cost either the same or more for less talk, text and data. They are trying to make it easier for people like me who are low income and disabled to communicate, but they fall short when they only use Sprint.
Estherolinde says
I never got my free phone I fill out the applications but did not get my phone call me 985-803-****
Free Government Cell Phones says
Get in touch with Q Link customer service, Ester.
Michelle C Houle says
My phone got stolen I need to disconnect it need it shut off tonight immediately the number to the government phone is(636) 234-****
Free Government Cell Phones says
Contact your service provider’s customer service team, Michelle.
Elisa Hernandez says
Safelink is saying they are not my vendor.which I am sure of. I do not have paper work or phone what should I do as I have received a replacement phone from you.the cell phone is still on in my name
Free Government Cell Phones says
Visit USAC.org and use their contact info to find out who your service provider is, Elisa. That is one of the services offered by the USAC.
Mary thurston says
Qlink number is automated no live operator to help i can not afford a replacement phone they want $25 . I need to speak to a live person to cancel my service at qlink and go back to safelink. But there is no answer at the number provided.
Mary thurston says
I called the number you provided
Free Government Cell Phones says
There is a way to reach a live person, because a number of readers have told us about their experience. But we will be damned if we can figure out how to do it, Mary. We’re in the same boat you are.
Barry says
I refuse to do business with a company who does not offer and/or offer a number or link to speak to a customer service representative.
Thank you for your post. This is good to know.
Katherine says
Can you qualify for just a flip phone if your children receive free lunches through the tribal lunch program?
Free Government Cell Phones says
Are you saying that you don’t want a newer, better smartphone, Katherine?
Connie Murphy says
my phone is on a screen I’ve never seen…. HTC android phone….. It says TAMPERED/ LOCKED, plz help… Who do I call to fix it….. A person????? I cannot use the phone at all…. I need a phone number? I keep getting emails telling me to use my phone, but, no contact number on sites….
Free Government Cell Phones says
You can find Q Link’s customer service contact info right here on this page, Connie.
Michelle says
Does anyone else get charged minutes against the government phone number when using the internet to make local free phone calls with my google voice under a different phone number, I still loose my minutes so called double dipping and Gov phone # changes my contact #,s when tried using it.
Free Government Cell Phones says
Let’s see what our other readers have to say, Michelle.
Shannon Clark says
i cancelled my safelink wireless phone how do i get off the deenrollment lost
Free Government Cell Phones says
We’re not quite sure what “the deenrollment lost” is, Shannon. Can you clarify what you’re asking?
Jason Lowe says
Where is my information to go to the next step on receiving my phone!?
I’ve given you all my info about a month ago, your response was”you are not eligible until September 19th!!
I just wanna know what to do next??
Free Government Cell Phones says
You haven’t given “us” anything, Jason. This is NOT Q Link’s website. You need to contact Q Link customer service using the contact info we provided in this article.
Nettie says
Can u send me new phone I drop phone in water can u send me another new phone thank u. Nettie Moore
Free Government Cell Phones says
Sorry, Nettie, but we cannot send you a phone because we are not Q Link. You need to contact that company’s customer service team using the contact info provided in the article above.
Keely says
How can I conect to other people’s tether/hot spots. Is says my plan don’t included it. Also how do I move apps for the internal storage to the ad card?
Free Government Cell Phones says
Those are questions you need to ask your service provider’s tech support team, Keely. You can connect with them by calling 6-1-1 on your free government cell phone.
Robert bernard says
I applied for a phone. I got a email saying that someone else is receiving a phone at this address.this must be a mistake.
Free Government Cell Phones says
How long have you lived at that address, Robert? Is it possible that a former resident had a free government cell phone. You can correct this problem by contacting the USAC at USAC.org.
Lovella Harmon says
How can you switch users and keep your phone number?
Free Government Cell Phones says
Here’s an article that tells you how to swith service providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
You can, indeed, keep your current number. All you need to do is tell the customer service rep that “I want to port over my current phone number.” Take our advice and say it at the beginning of the conversation, several more times during the conversation, and then repeat it at the end and ask the rep to confirm that your current phone number will be ported over.
Sally Hendricks says
My phone was stolen am not able to by another one
Free Government Cell Phones says
If you’ve been with your current service provider for 60 days, you can switch service provider’s if your service plan includes voice and data only. If it includes data, you must wait one full year to switch service providers.
Here’s an article that tells you exactly how to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
If you switch to a new service provider, they will be required to provide you with a smartphone.
Teagan says
I was wondering. Since I already have a qlink phone if I could transfer the phone number and minutes to a different phone
Free Government Cell Phones says
The best we can give you is a maybe. Not all cell phones are compatible with all cell networks, Teagan, so you’ll need to speak to customer service or tech support to find out if your particular phone will work with your service provider’s network.
James Robert says
Hello,Q link Wireless services
Mr james Roberts
I recently applied to receive your services,waiting to receive my phone.
I have not receive any mail on the update or phone!Please email an update reply;
SincerelyYours
James Roberts
Free Government Cell Phones says
Visit the Q Link website, James. Click on “Help Center” and then click on “Check Status.”
Donald Mosteller says
Hi my name is Don, My qlink phone broke! What I would like to know…I have a refurbished Motorola Droid Maxx, Can I use this type of Smart Phone? It’s carrier is Verizon.
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, Donald, and we never attempt to figure that out here in the comments section. You need to contact your service provider’s customer service or tech support team to determine if that phone will work.
Charles daniels says
I need to renew my ID number is239***** my phone no is 936-371-****. can I rectify from this phone please give me a call
Free Government Cell Phones says
This is an independent informational website, Charles, so yo cannot recertify with us. You need to contact your service provider’s customer service team ASAP. You can do that by calling 6-1-1 on your free government cell phone.
Julian Ramirez says
When will I get my government phone?
Free Government Cell Phones says
Most companies say it will take two weeks, but readers consistently tell us it takes three or four weeks or even longer.
Brandan says
I got my mine in 1 week
Free Government Cell Phones says
Congratulations, Brandon. You are one of the lucky ones.
Carmen Pryor says
Is it acceptable to use my deceased brothers (Wilbur Kevin Pryor’s) phone? I’ve had my phones stolen and I’m trying to get employment.
Free Government Cell Phones says
No, that is not legal, Carmen. We suppose no one will know, but when the annual recertification comes up, the account will be cancelled.
Heather Rife says
I need a replacement phone mine fell and was ran over by a car ive had services for awhile just need phone replaced dont have any extra money to replace it but have had phone for awhile please let me know how to get a replacement phone
Free Government Cell Phones says
Two options, Heather. (1) Call your service provider’s customer service team. They’ll probably want to charge you for the upgrade/replacement, but you may get lucky and get one for free. It can’t hurt to ask. (2) If that doesn’t work, you can always switch service providers, because all service providers are required to give new customers smartphones. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Tammy VanHooser says
My name is Tammy VanHooser and my phone got stolen and I’m trying to close my account with that phone if possible thank you
Free Government Cell Phones says
You need to contact customer service directly, Tammy.
Victoria says
Hello.. I just recently purchased data for my phone and suddenly its not working every since the corporate office has closed? My phn number 903 372 ****
Free Government Cell Phones says
If this issue is related to service problems related to Hurricane Harvey, you’ll just need to wait until customer service is up and running again, Victoria.
maria baron says
why can i not text anymore? 1 814 792 ****
Free Government Cell Phones says
We’re not your service provider, Maria, so there’s no way for us to answer your question. You need to contact customer service or tech support by calling 6-1-1 on your free government cell phone.
joseph h uhle. says
please tell me of a Milwaukee Wisconsin q link location
Free Government Cell Phones says
Q Link does not have “locations.” Neither do most of the major free government cell phone companies. You should enroll online or by phone.
Todd Heilman says
I just need to know if you accept American Express or Discover prepaid cards for a lost phone replacement. I need to know before I purchase a card at Walmart
Free Government Cell Phones says
We are neither Q Link nor Walmart, so we cannot tell you which credit cards they accept.
Judith Alziadeh says
Dear q LINK, HELLO MY NAME IS judi ad i do have a phone my prolbem its been acting up alot can you forward me a box so i can return it to you.my number is 734 493 ****…thank you so very much..Respectfully Judith alziadeh
Tina Thomas says
I lost my phone as i was moving to Montgomery AL.so how can i get a new phone
Free Government Cell Phones says
Were you moving from one state to another or within Alabama?
madge baker says
is there a phone number where i can talk to an agent.
very interested but need to speak to someone. thanks
Free Government Cell Phones says
The phone number for Q Link customer service is listed in the article above, Madge.
Jada Gillum says
Someone stole my phone and I have no money to pay for the replacement and I need one because I am in college and have a 2 year old baby at home. Please email me on how I can get another phone for free. Thank you.
Free Government Cell Phones says
How long did you have your current account, Jada? If you have voice and text only, you can switch service providers after 60 days with your current provider. If you also have internet service, you can switch your service provider after one year. We tell you this because if you switch providers, the new provider will give you a free smartphone. Here’s an article that tells you how to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Anahi says
Hi I bought myself a sd card put it in qlink phone and it don’t work what can I do because I don’t have enough space for a lot of things? Did I. Put it wrong well I don’t think I did do I move setting or what can I do need space thanks.
Free Government Cell Phones says
Contact your service provider’s tech support team, Anahi.
Amber says
I cant call out it says this network is block how can I fix it
Free Government Cell Phones says
Contact your service provider’s customer service or tech support team. If it’s Q Link, you can find the contact info on this page.
jeffreycollins says
thank u
VIRGINIA ANDRIST says
Can I transfer my # to another phone
Free Government Cell Phones says
It depends on the phone, Virginia. Not all cell phones are compatible with all cell networks. You should call 6-1-1 on your free government cell phone. That will connect you customer service and they should be able to answer your question.
Melvin Kestner says
My phone has been lost, or stolen. Please cancel my service for now. I will get a replacement later.
Free Government Cell Phones says
We’re not Q Link, Melvin. This is an independent informational website. You need to contact Q Link customer service directly.
Connie says
Where do I get a Q Link phone? Mine no longer works
Free Government Cell Phones says
Contact Q Link customer service. We provide all the contact info on this page.
Miranda Siggers says
My boyfriend had his safe link phone add to my phone number please call me at 864 412 ****
Free Government Cell Phones says
Are you saying that when he enrolled, he asked that your phone number be rolled over onto his account? We’re not even sure that’s possible.
Sandra Morgan says
I need a free cell phone. I got one but I didn’t know to look at my email to work it so it just sat there. I’m not smart.
The postal code is 186033606
package ID #11378233
cost center#LFP
model S3150
SKU#:KyoceraS3150
Inventory ID 801433
Basic(RD:1115)
I’m on Section 8.SSI.food stamps. I have the box the cell phone came in but not the cell phone.
Free Government Cell Phones says
We have a couple questions, Sandra. How long ago did you receive the free government cell phone? And was it a voice-only plan or did it also give you a monthly data package? The reason we ask is that you can switch service providers after 60 days if your account was voice only. If it included data, you can only switch after one full year.
Jacqueline Hines says
Haven’t had a free through qlink or any other service over a year . Now how do apply for service with qlink
Free Government Cell Phones says
The contact info you need can be found in the article above.
Jennifer R Battisti says
Want to cancle my services. With qlinks
Free Government Cell Phones says
You need to contact Q Link customer service, Jennifer. The contact info can be found in the article above.
Christian Nwokoro says
This is an attempt to petition the management of Qlink free phone service company, I am your customer and my phone was broke since going to four months , I have tries to get a replacement, instead your customer service sold to me data instead of the smart phone I paid for $25.00. I am petitioning your good office to come to my help as am an unemplyed 70 years old man. Thanks.
Nicole Whyatt says
I am currently homeless. Living in a tent. I use the day shelters address for mail. My Qlink phone broke. The screen is cracked real bad. I don’t have any way to pay the $25 fee for a replacement phone. What should I do. I have to have a phone.
Martha Cowell says
My sister Lenna Mings/Robert Mings has sent all needed paper work in to get a new phone. That has been some time ago. Still haven’t heard anything. She has call the 1 855 number and can’t talk to anyone. Is there a way you can call her and get her her phone. Her number is. 765-307-****. Thank you it would be greatly appreciated.
Martha Cowell 317-506-****
Free Government Cell Phones says
How long ago did she apply, Martha?
L. Duran says
I am trying to apply for a SafeLink phone, but one place shows income level @ over $23,900 for ohio, but when i go to fill out the application online, it says income level cannot be over $21,924 for two in the household. which is correct? i live in ohio and there are 2 of us in the household.
Free Government Cell Phones says
A quick call to Q Link customer service will clear up the confusion for you, L.
Saifu Adesina says
I have sent all my information needed for getting a free cell phone you mentioned.I am not yet entitled to SSI.kindly help so that I can get the phone t replace an old one.am old and unemployed.thanks.to the organisers.
Free Government Cell Phones says
We are not Q Link, Saifu. This is an independent informational website that’s not affiliated with any of the free government cell phone companies. You need to contact Q Link customer service.
Ashley Jones says
What’s the initial passcode for voicemail if you never set up your own
Free Government Cell Phones says
Do a Google search for your make and model of phone and the words “user manual.” If that doesn’t give you the info you need, contact your service provider’s tech support team.
Fe Canivel says
I ordered a new smartphone on 7/26/17. When will I receive my new phone? Please email me when are you going to send me.
Thanks,
Fe Canivel
Free Government Cell Phones says
Most companies say it will take two weeks, but our readers tell us it often takes three or four weeks or even longer.
Christine Ahlum says
Hello I just recently ran out of minutes for my PA qlink phone. I have a sick 3 month yr old and very much need minutes. I know the refill will come in just 2-3 days but till then is it possible for 30 minutes to be loaded on so i can call the doctors and answer there calls.
Thankyou,
Christine Ahlum
my info is ********@gmail.com and my # is 570 486 ****
I’m realy hoping you can help because we have no other phones and we will be missing doctor’s calls.
Thanks,
Christine Ahlum
Free Government Cell Phones says
Here’s an article that tells you how to add minutes:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Kristen Smith says
When I apply my son is on SSI he has cerebal palsy, I’m the beneficiary so do I have to fill out under him..or can I fill it out under me?
Free Government Cell Phones says
You will need to fill it out under his name and with all his information, Kristen. But it would be worth a conversation with customer service before you attempt to enroll.
Charlene collins says
Can I just change my phone number?
Free Government Cell Phones says
Contact Q Link customer service by calling 6-1-1 on your free government cell phone. You should be able to change it.
Barbara odom says
I want to know if can i change my phone number due to boyfriend keep sending bad texts..
Free Government Cell Phones says
Yes, you can, Barbara. Just contact your service provider’s customer service team. You can do that by calling 6-1-1 on your free government cell phone.
Wilma Dean Hurt says
i need to apply for a safelink phone
Free Government Cell Phones says
Then you should absolutely do it.
jodi fleischhacker says
I need to shut my phone number 218-330-****. it was stolen
Free Government Cell Phones says
Here’s an article that tells you what to do, Jodi:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Sherry says
I have applied for q link and it says already have one but I don’t who do I contact and need number please
Free Government Cell Phones says
Speak to Q Link customer service. Ask to speak to a supervisor and ask that person to help you clear up a mistake on the National Lifeline Assistance Database (NLAD). It is supposed to be a relatively quick, painless process.
Lucas says
I just got approved for a q link phone. Do you know what phone they send to people in Minnesota? Or do we get to pick from a select few??
Free Government Cell Phones says
Unless you pay extra to get a specific make and model, the phones are handed out randomly. So it’s impossible to ever know which phone you’ll get.
Justin says
The phone that I ordered my new phone and I got yesterday I mean the day before it’s not working right it when it turns off of no one turned back on and I’ve had to charge you for 3 days in a row since I’ve had it and I ain’t even used it
Free Government Cell Phones says
Contact your service provider’s customer service team IMMEDIATELY to tell them they sent you a defective phone and that it needs to be replaced.
Julie says
I want to buy a better phone for my free q-link service. What phone providers are compatible? I know its on CDMA network, so can i buy a phone from any CDMA carrier?
Free Government Cell Phones says
Here’s an article that will tell you everything you want to know about compatible networks:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
Tre wright says
My phone (at first ) kept shutting down then it quit coming on all together. Last december it was down for the entire month bc of firm ware down loading
Ashley Himel says
Please disconnect my phone it was stolen
Free Government Cell Phones says
We cannot disconnect your service because we are not your service provider. This is an independent informational website. You need to contact Q Link directly.
Ronald Lowe says
Good luck with that
Lori Phillips says
I want my link phone turned off it was stolen and I don’t have the money for a new one.270-304-****.
Free Government Cell Phones says
You need to contact Q Link directly, Lori. This website is not affiliated with any of the Lifeline free government cell phone companies.
Lindsey russell says
How do I change my phone number
Free Government Cell Phones says
You contact Q Link customer service (easier said that done according to our readers) and ask for a new number.
Carmen Borrego says
HI I want to cancel my qlink phone I lost it but I don’t have 25.00 to get another one so can you just cancel it please let me know I want it cancel thank you and I forgot my phone number
Free Government Cell Phones says
Whole lot of comments tonight asking “us” to cancel people’s service. We’re not a service provider, Carmen, just an independent informational website. You need to contact your service provider directly in order to cancel your service.
al says
I would like to know how do i take my phone out of roaming mode so that i can recieve calls and text messages?
Free Government Cell Phones says
That undoubtedly depends on the specific make and model of the phone, Al. The simplest thing you can do is do an online search for that make and model plus the words “user manual.” Then you should be able to look up the answer to your question.
Virginia Jennings says
I would like to change my Slink phone number.
Free Government Cell Phones says
Call your free service provider’s customer service team at 6-1-1 on your free government cell phone company.
Juan J Molina says
today is the first and i only have 350 minutes left yet have’nt used phone . i thought the monthly refill was for 500 minutes ?
Free Government Cell Phones says
It depends on which plan you signed up for, Juan. Of course, since we’re not your service provider, we are no able to access your account to answer your question. You need to contact your service provider’s customer service team to get an answer.
Rochelle guerrero says
How can i block a number
Free Government Cell Phones says
That depends on the make and model of your phone and probably on your service provider. Do an online search for the make and model and the words “user manual.” Once you find the user manual, you can probably look up the answer to your question pretty easily.
belinda smith says
I can’t afford a replacement phone, not even the $25. plz help me. phone number..806-445-****. my address is *** ********, lubbock tx 79404. belinda smith. plz I beg you help me. need it very badly. i’m real sick
Free Government Cell Phones says
Have you spoken to customer service to confirm that you will be required to pay a $25 fee? If they won’t replace your phone for free, you can always switch to a new service provider. The rules state that new customers must be given smartphones. Here’s where you can a list of all the free government cell phone service providers in your state:
https://www.freegovernmentcellphones.net/states
Nicole says
I need to Know how I can get my number change.so that my ex and her friends stop calling And contacting me..For my qlink phone..
Free Government Cell Phones says
Contact your service provider’s customer service team. You could also Google the make and model of your free government cell phone plus the words “user manual.” Once you find that user manual, look up “call blocking.”
Kim says
I am homeless and living in a shelter. We are only permitted to use the P.O. Box but sign up requires a physical address. What should I do?
Free Government Cell Phones says
That’s a very unusual situation. People living in shelters are permitted to get free government cell phones, Kim, but you must have a street address to qualify. Try contacting customer service at your chosen free government cell phone company and ask to speak to a supervisor and ask the same question.
Lori says
Can I use an unlocked phone from a different carrier?
Free Government Cell Phones says
Yes, you can. However, not all cell phones are compatible with all cell networks. So you just need to make sure that that phone is compatible with your service provider’s network. In other words, you need to speak to customer service to confirm that your particular make and model is compatible.
Fredrick says
Haven’t got my phone yet I a US army vet.
Free Government Cell Phones says
Are you saying that you haven’t yet applied or that you have applied but haven’t yet received your phone in the mail?
Charlay says
I need to know what card for my qlink wireless can I buy at the store? I don’t have a credit card to buy more data and minutes online.
Free Government Cell Phones says
Here’s an article that’s all about purchasing minutes, Charlay. Hope it helps.
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Debra masters says
I haven’t had my qlink wireless phone for months. I can’t afford a new one and can’t receive any calls from possible employers for interviews can you please help me
Free Government Cell Phones says
If your phone hasn’t been used for months, your account has probably been cancelled. The rules of the Lifeline program say they should be cancelled after the phone has gone unused for 30 days or more. That means you can now re-enroll with any free government cell phone company in your state. Here’s where you can find them:
https://www.freegovernmentcellphones.net/states
Lakeisha pollard says
Call me
Free Government Cell Phones says
Sorry, but my wife doesn’t like it when I call other women. She checks my cell phone for numbers she doesn’t know, so I won’t be able to call.
Jody says
I received my phone on may24 2017 and i activated it it already had Voicemails on it from mY 21 2017 and it looks like a used phone whAT do I do I believe my phone was switched I ordered a smartphone this looks nothing like a smartphone help I think I been had
Free Government Cell Phones says
Contact Q Link customer service. Ask to speak to a supervisor.
Lisa Lane says
How do i send a picture of my photo i d to Qlink wireless?
Free Government Cell Phones says
Depends on the make and model of your phone, Lisa. Google the make and model of your phone plus the words “user manual.” Once you find the manual, you’ll be able to look up how to do it.
Sandra Kerns says
i lost my cell phone in the lake i was wanting to know how i can get a new one plz
Free Government Cell Phones says
You can certainly get a replacement phone, but depending on how long you’ve been a customer, you may get it for free or may be required to pay a relatively reasonable upgrade fee.
Stephanie Johnson says
Hello my name is Stephanie Johnson I recently sent in documentation for a free phone from your company. And haven’t received the phone or any response. If someone could get back to me I would appreciate it thank you.
Free Government Cell Phones says
You didn’t send any documentation to us, Stephanie, because this is NOT Q Link. This is an independent informational website. You need to contact Q Link directly. Try this: Go to Q Link’s website and click on “Help Center” and then click on “check Status.” That should give you the info you need.
Rachel says
Why haven’t my cell phone I order from y’all haven’t come in the mail
Free Government Cell Phones says
For the 1,000,013th time, we are NOT your free government cell phone provider. Contact that company directly.
MrPissedOff says
Thanks for the unending sms SPAM to wish fake people happy birthdays on a fake FB login page.. wonderful. Never misses a day!
Have searched for the past HOUR and no way shown to block these numbers.. no reply from support having anything to do with what has been asked – apparently just randomly send back answers? “Pick a winner!” and reply.
Free Government Cell Phones says
We assume you’re talking about Q Link, Mr PO, because we don’t send sms spam.
stacy wilbur says
is there a website for qlink where i can purchase my own replacement phone with specific specs that i want on it?
stacy wilbur says
actually let me me rephrase that, how can i talk to a human over customer service instead of listening to the options robot voice? this is my first time trying and i don’t know what numbers to put in to be able to talk to a human.
Free Government Cell Phones says
“I can’t speak to a human”is one of the most common complaints we hear from readers, Stacy. Do any readers (Q Link customers) have any advice for Stacy?
Free Government Cell Phones says
The website we list in the above article will get you to Q Link. The company offers replacement phones on its website, but we doubt that you will be able to customize it with the specs you want.
Kerri Sanders says
Need customer service representative or support for the phone I had to buy because the phone I had exactly like this was stolen
Free Government Cell Phones says
We’re not sure what you’re saying, Kerri.
Katherine L Eberth says
How do I downloaded the information you need I have a case with Q Link wires and it is pending but I can’t download anything so getting you thank you thank yo
Katherine Eberth
Free Government Cell Phones says
If there’s a problem downloading info to the Q Link website, you need to discuss it with Q Link customer service. This is an independent informational website and has no affiliation with any of the Lifeline free government cell phone companies.
Penny Burt says
how do i talk to someone to report a stolen that is still in use
Free Government Cell Phones says
Contact your service provider’s customer service team.
vanessa says
hi nice meet to u this is vanessa williams yes like free cell iphone big what do now
Free Government Cell Phones says
Here you go, Vanessa. Read our article about how to get started (the ABCs of the free government cell phone program):
https://www.freegovernmentcellphones.net/basics/qualify
P says
FYI, you can get a human by calling and pressing 0, 5, 9, as appropriate, to eventually reach a human operator. The menu says for cancelling, but you can ask them for other help too.
Alisha hardin says
I dont have no data and my phone doesn’t work where i moved
Free Government Cell Phones says
Do you know if the national networks used by Q Link have signals in your new area, Alisha? It’s possible that they don’t.
christina says
I don’t understand how or why a woman is requesting so many government phone when is lives in house with 5 adults and she already has metro pcs phone. Yet she request free phones under each name of all adults in the house her name is Nikki *******. I dont think she should get away with this.
Free Government Cell Phones says
It’s not legal, Christina. She may apply for the phones and she may actually get them, but sooner or later she will be nabbed by the National Lifeline Assistance Database and the accounts will be terminated. Here’s an article that tells you how to get her busted (yeah, we hate fraud in the Lifeline Assistance program):
https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste
Joe Goskowsky says
I received my phone and noticed right away that I was in ROAMING mode. I have called and emailed “Q-Link” about this and I get no reply to emails and have been dropped from the phone calls I have made. I can call 911 but they really don’t like to come over just to pick me up off the floor. Me laying on the floor is not an emergency.
Free Government Cell Phones says
Can’t argue with that, Joe.
Kimberly A Ronan says
Where can you purchase a phone case for the quick Link phone?
Free Government Cell Phones says
You can find anything you want on eBay or Amazon, Kimberly.
Lita says
Why cant i use my current smart phone?
Free Government Cell Phones says
Clarification needed, Lisa. Are you asking if you can use your current cell phone with your free government cell phone service?
Lita says
Yes, I am asking if I can use my old HTC Desire 626 from when i was able to afford an actual phone service. I’m asking because I thought it would just be helpful to use any phone thats just lying around.
Free Government Cell Phones says
You may be able to use it, but not all cell phones are compatible with all cell networks. You should contact your service provider’s customer service or tech support team to find out if your specific model is compatible.
Venus Goble says
My name is Venus
I’m trying to have my service shut off on my Q-Link phone. My phone number is 574-903-**** My I’d number 1775****
I’ve called and called the q-link customer service number can’t get hold of any one. My screen is cracked and can’t afford. New one. Do please shut service off on my Q-Link. Phone. Venus Goble. My e-mail address is ********@yahoo.com
Thank you.
Venus Goble
Free Government Cell Phones says
Try this, Venus. Visit the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to a page with an email for that supposedly goes directly to customer service.
Michael Gant says
I’m trying to change my qlink number can you help me thanks Michael Gant
Free Government Cell Phones says
No, we can’t help you, Michael, because we have absolutely no affilitation with Q Link. This is an independent informational site. Try calling 6-1-1 on your free government cell phone to get in touch with Q Link customer service.
CAROLYN WILT says
HELLO I SENT ALL MY INFO WAAAAAY OVER A MONTH AGO STILL NO PHONE MY PREVIOUS GMAIL WAS ******@GMAIL.COM YOU LEFT ME A EMAIL STATING I ALREADY HAD A GOVERMENT PHONE LIKE WHAT THE MY ADDREES IS ***** KENTON STREET SPRINGFEILD OHIO 45505 ONLY OTHER PHONE I HAD WAS BOOST MOBILE THAT GOT TOO EXPENSIVE I AM NOT SENDING ANY MORE INFO PAPERS I WANT A PHONE OR IF YOU PLEASE SEND MY INFO BACK THANK YOU CAROLYN WILT
Free Government Cell Phones says
For god’s sake, we’ve said this at least a thousand times. WE ARE NOT YOUR SERVICE PROVIDER. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. CONTACT Q LINK DIRECTLY, BECAUSE YOU DIDN’T ENROLL WITH US AND WE DON’T HAVE YOUR PAPERWORK.
Unknown says
Wow that’s how bussnisses respond smh
Tiffany says
I want to talk to a live person!! I need to report my phone stolen! I started the phone with 206 650 **** my birth year is 1982. My phone number to reach me is 253 495 ****, email is ********@serviceking.com
Free Government Cell Phones says
We agree. Speaking to a live person is much preferable to speaking to a dead person. Unfortunately, Tiffany, we are not your service provider. This is an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team.
Martin Flores says
How do I cancel my servive
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone. That will connect you with customer service and you can cancel through them.
Teresa Clack says
How long will it take to deliver?
Free Government Cell Phones says
Most companies say it takes two weeks or so, but readers often report that it has taken three or even four weeks.
Mike says
I ordered Quicklinks and received a ZTE phone. It works well, but what I can’t figure out is I installed a 32gig micro SD card and getting programs, any programs for that matter to store on the SD card and not the internal memory as space is limited on the internal memory. I am sure there is a way, I haven’t figured it out yet. Any suggestions?
Free Government Cell Phones says
We don’t get into the technical weeds with individual phones, but maybe one of our readers has a suggestion.
Moss says
I don’t know the code to unlock my phone
Free Government Cell Phones says
Here’s an article that will help, Moss:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Marie Chey says
My phone was stolen for the second time 5 months ago I can not afford another and just want to cancel my service period. CANCEL SERVICE!!!
I was living in a bad area in Tulsa Oklahoma and I know the phone registered in my name is being used for drug dealing, I have lived in Louisiana for five months now and have never used my qlink phone….. I want it cancelled asap!
Free Government Cell Phones says
If you want your phone cancelled, you need to inform Q Link, Marie, NOT this independent informational website. You can find its contact info on this page.
Delilah Bell says
My mother referred me, how will she receive her bonus minutes?
Free Government Cell Phones says
We are not Q Link, Delilah, so we cannot say how she would receive any bonus minutes. You need to contact Q Link directly. All its contact info is right here on this page.
Shanon says
How do I block a number on qlink website or can I?
Free Government Cell Phones says
That’s a question for your user manual, Shanon. Google the make and model of your phone along with the words “user manual” and you’ll find one pretty easily.
William Alexander says
I have gave you the wrong address and I need to give you the correct address which is 10601 ******* Lexington Oklahoma 73051 my email is **********@yahoo.com
Free Government Cell Phones says
You didn’t give us the wrong address, William, because we are not a Lifeline free government cell phone service provider. We’re an independent informational website. Contact your service provider to correct your address.
Pam Dupree says
I need to deactivate my q link cell it’s been stolen! #318-527-**** Plz ! U can reach me at 318-214-****! I need this done quickly! Thks!
Free Government Cell Phones says
We’re not your free government cell phone service provider, Pam. We’re an independent informational website. You need to contact your service provider directly.
Ashley Bayless says
I have attempted to call and email for assistance receiving a receipt and have not received anything but an uninformative robotic email.
Free Government Cell Phones says
What is your current status, Ashley? Have you enrolled? Waiting for a phone? Something else?
maile cavender says
I have always made the one call per month that is required and it’s saying activation required when I try to make a call. I need to speak to someone
Free Government Cell Phones says
Contact Q Link customer service with the contact info provided in this article.
Wesley says
Way Over priced… total ripoff…AVOID!!!!
Free Government Cell Phones says
You’ve stumped us, Wesley. How can free be overpriced?
carol armstrong says
i will mail you proof soon and i hope its accepted and i will receive a plain cell phone. thank you.
Free Government Cell Phones says
We’re not Q Link, Carol, so make sure you don’t send that proof to us.
carol armstrong says
i want to know whether you can get a regular cell phone,not a smart phone?
Free Government Cell Phones says
You can probably get a regular cell phone, but only customer service can give you a definitive answer.
Jason k says
How do i reset password on my voicemail?
Free Government Cell Phones says
Depends on the make and model of your phone and maybe even on your service provider. Call 6-1-1 on your Lifeline phone and you’ll be connected to customer service and/or tech support. They should be able to answer your question.
ketha mock says
I want to talk to someone
Free Government Cell Phones says
Anyone in particular?
Lisa says
Priceless…….Reply. I can’t remove the smile from my face.
Free Government Cell Phones says
Sometimes we just can stop ourselves.
Carly Y Craft says
I had a desire 510 from u,the speaker stopped working also w the camera.I paid for a upgrade,now I got a downgrade 3 g phone.a zte n817.I don’t understand.
Free Government Cell Phones says
You didn’t get it from us, Carly, because we are an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team and raise holy hell. You should get the upgrade you paid for.
Lowell davis says
I have received that I need to confirm info. on my appication. How do I find out what info you want. id. 2608****. been trying for 2 mo.
Free Government Cell Phones says
What questions are you having trouble answering, Lowell?
dawn young says
my husband got a qlink phone and he move to my address and it dont work how can he get his phone to work
Free Government Cell Phones says
As we often say, Dawn, we don’t even know how to get our sister’s worthless son to work, so there’s no way to know how to get your husband’s phone to work.
No, seriously, we have no way of knowing what’s wrong with your husband’s phone. You need to contact your service provider’s tech support team to see if they can troubleshoot it over the phone. Good luck. Must be frustrating.
Rick says
QLINK offers horrible phone service… After 3 months the cheap *** cellphone they sent stopped charging. You can NEVER get to talk to a person live… you call the number they SAY to call for customer service & the RECORDING says check the webstie… I sent an email & they replied saying I’d receive a response in 3-5 business days… yeah.. My LIFELINE cellphone is dead & their reply in 4 business days said check online for torubleshooting ideas…. NOBODY reads the correspondence..
QLINK IS NOT PROVIDING WORKABLE SERVICE AND NO CUSTOMER SERVICE TO RESOLVE ANY ISSUES…
noT LIKELY TO PRINT THIS ONE HUH? NOT EXACTLY THE PROPAGANDA PRAISING THIS QLINK S*** COMPANY…
jUST DOING YOUR JOB CENSORING THE TRUTH SO PEOPLE DON’T GET TO MAKE INFORMED DECISIONS, AND YOU CAN MAKE GENERIC MUNDANE comments like SORRY, check online to change to another piece of s*** company
Have a great day … You must feel great going home each night knowing that you’re doing s*** to make these service REALLY do their jobs… and YOU STILL GET PAID>>>> for what?
Free Government Cell Phones says
You are not only a foul-mouthed oaf, Rick, you are incorrect. We’ve run countless articles criticizing the government and the free government cell phone companies. And as your comments prove, the only censoring we do is on foul language. Not only do we run plenty of comments that are critical of Lifeline companies, their service, their lack of service, etc, but we often tell readers how to register official complaints about poor service.
Now how about if you set up a doctor appointment so that you can get a prescription for some much-needed Valium.
BillG says
LOL, your quite funny, I enjoy your style!
Free Government Cell Phones says
Thanks. We try to maintain calm personalities while moderating our readers comments, but every once in a while a complete jerk leaves a comment and we can’t hold back in our reply.
Steven Bosch says
I want to report stolen phone speak to real person
Free Government Cell Phones says
Readers tell us it’s difficult to get through to a real, live customer service agent, but you can find the contact info you need on this page, Steven.
THOMAS BURKE says
Qlink recently downgraded service to 350 minutes of talk a month. They tried to sugarcoat it by telling us they added 500mg of data which is nothing really. Don’t sugarcoat poo and tell me its candy Qlink!
Michael Kula says
Can I use my phone as a hot spot for my tablet?
Free Government Cell Phones says
Depends upon the phone. I know my iphone does it. And it looks like Android smartphones do too:
https://www.lifewire.com/use-your-android-phone-as-a-portable-wi-fi-hotspot-2377915
So, in general, if you \get a smartphone then, yes, you can.
Stephanie needs your help please says
Umm yeah, I wanted to know if there is any way to get a list of the processes and programs that Tha ZTE n817 comes with from factory…There are like 15 to 20 that I don’t recall ever seeing untill my phone took a crap and deleted as all my info and my contacts and like 5 company names popped up like Sprint, at&t, virgin.. ECT. I have downloaded the manual and searched it several times. Please help me, I actually like my free service and q links service but this phone has been doing weird crap.
Stephanie needs your help please says
Oh crap sorry I bothered you guys, I was so focused on how many dumb questions you guys have to deal with that I actually forgot you guys aren’t here for tech support. I apologise for the inconvenience.
Free Government Cell Phones says
You made us laugh, Stephanie. Thanks.
Virgil bailey says
This is virgil bailey I sent my documents on 14 th of March and still haven’t recited a phone email or letter or email you need to contact me please
Virgil bailey says
I virgil bailey applied for a free goverment phone and sent the paper work to Qlinks on March 14 but haven’t recited and phone letter or email. I called but couldn’t talk to and live person so please call me back on the number 325-207-**** my uncle sent off his paper work after me and recited his phone last week
Free Government Cell Phones says
We’re not Q Link, Virgil, so we can’t tell you the status of your application. However, you can find out by visiting the Q Link website. Click on “Help Center” then on “Check Status.”
JessieJames says
Trying to deactivate my q link wireless phone it was stolen but do not want a replace. 1-855-754-6543 doesn’t help. I’ve listened to everything. I just want to deactivate it. don’t want another one
Free Government Cell Phones says
The new rules of the Lifeline program require your service provider to cancel any accounts that go unused for 30 ads, Jessie.
carlis glynn says
I apply for government phone. Apply for government phone and I never received it
Free Government Cell Phones says
Check your service provider’s website. Most of them have a function that allows you to check the status of your application.
jose estrada says
why cant i see my minutes balance and also heard using data waist my minutes
Free Government Cell Phones says
We have no idea why you can’t see your minute balance, Jose. We’re not your service provider so it’s impossible for us to answer questions like that. However, we can answer the second question: No, using data will not have any impact on your minutes. They are separate totals.
Matt says
Got a court case and my ex deleted all the messages I needed for my case can I go online and get a print out or does it even keep them
Free Government Cell Phones says
Only Q Link customer service can answer that question for you, Matt. Contact them using the contact info provided in the article on this page.
Mingxiang Liu says
I am living in Ma as legal resident. when I applied the free cell phone, I could not be verified, I do not know why?
Free Government Cell Phones says
It’s impossible for us to know why you were not approved, Ming. We’re an independent website. Did Q Link give you any clues as to why your application was rejected?
Amy says
Isent in a copy of my medical assistance card to be able to get my free phone and I still have not recieved it yet.
Free Government Cell Phones says
Go to the Q Link website and click on “Help Center” and then on “Check Status.”
Keri price says
I got an Email stating my phone had been delivered but I have not received It.keri price
Free Government Cell Phones says
Contact your service provider ASAP, Keri.
Rick says
They do not email you to tell you it’s delivered. They email to tell you it that it shipped and they provide a tracking number. “Shipped” is obviously not the same as “delivered”. The tracking number will tell you if it was delivered to the destination. If it wasn’t, you can still see how close its getting to being delivered.
Brian Ward says
The external phone number voicemail on qlink
Free Government Cell Phones says
Not a clue what you’re asking, Brian. Want to try again?
Kelly Norlund says
I was wondering how I can block unwanted callers on my qlink phone. I have a Kyocera. Thanks
Free Government Cell Phones says
Do a google search for your phone’s make and model and the words “user manual.” When you find the right manual, it should be easy to find the answer to your question.
Steven C Johnson says
I was told by Qlink that there was very little coverage in my area so by that I understood that I may not have the best service everywhere i go. When i got my phone and tried to activate it it would not activate. I sent in an email to them and they replied with : “There is no service coverage in your area.” None at all. So now I’m stuck with this membership for a year and I cant use it. I’d like to know when Qlink is going to get coverage in my area. Are they saving up to buy a cell tower or what?
Free Government Cell Phones says
This really is a huge, unforgivable flaw in the free government cell phone program. Any service provider should be able to tell you if they have service at your address and it’s damn near a crime for these companies to collect money for providing service that is so inadequate.
Contact Q Link’s customer service team and ask to speak to a supervisor. Perhaps you’ll get a little satisfaction if you go up the chain of command.
Rick says
They DO tell you if there is coverage. When I applied March 2017, as part of the application process, you first enter your zip code. First thing it did was bring up a detailed map to confirm coverage before going any farther with application process.
Rich says
Where can I buy a Q Link card? I ran out of minutes but don’t know where to buy a refillable card
Free Government Cell Phones says
Here’s an article that tells you how and where to get more minutes:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Karen Hall says
I need a UMX V351 user manual. Help, please.
Free Government Cell Phones says
Google it. There are almost no printed user manuals anymore, Karen.
Donni J Kalbacher says
I don’t know how to use this phone, I had a stroke in 81/82 Can you TALK to me about how to use this?
Free Government Cell Phones says
You didn’t mention which phone you were given, Donni, but the easiest thing to do is to do a Google search for the make and model of your phone plus the words “user manual.” You will quickly find a manual that will answer all your questions.
Jan says
Give me your number or give to someone so they van talk to u Donnie. Can u make calls? what cant u do? Below you can ask too. Try calling qlink wireless. usually it is 611 for help
shade valentine says
Had this service for 4 years now trying to buy a upgrade phone from Walmart and switch my number over how do I do that?
Free Government Cell Phones says
Not all cell phones are compatible with all national cell networks, Shade. So the first thing you need to do is speak to Q Link’s customer service team to make sure the phone you want to buy is compatible with the Q Link network.
William says
Q Link has the ABSOLUTE WORST customer service I have ever encountered. I have been trying all afternoon to get in touch with someone to cancel my service because I am no longer eligible. The emails I receive are completely useless. Honestly. It’s just a generated email that does no good at all. I am so sick of this company.
Angelia Howlett says
I really need to change my phone number and I’ve called all the numbers and get no where I need to speak to a real person please and thank you so much
Free Government Cell Phones says
It’s often difficult to get hold a a real live service rep, Angelia. Go to the QLink website, click on “Help Center” and then click on “Contact Us.” You can send an email to customer service.
Billy Brough says
Thank you so much for letting me be a member I WOULD LIKE TO PURCHASE THE 100 FREE MINUTES BY Referring my good friend TONY JENKINS. I KNOW HE IS ON FOOD STAMPS BUT I AM TRYING TO FIND OUT IF HE HAS AN E-MAIL OR NOT. I KNOW HE IS IN BAD NEED OF A PHONE. HIS ADDRESS IS TONY JENKINS 14 YORKSHIRE DR. ****************. AGAIN THANK U SO MUCH. YOURS TRULY BILLY BROUGH
Free Government Cell Phones says
That’s very kind of you, Billy. But you or your friend need to contact a Lifeline company directly. We’re an independent website. Here’s where you can find a list of all the free government cell phone companies in your state, along with their contact info. Good luck.
https://www.freegovernmentcellphones.net/states
Paul Andrew says
While the phone and the service from Qlink is a helpful thing to people in need, the phone it’s self comes with a program (spyware) that sells your number to telemarketers. Regardless if you list your number with the Do Not Call Registry you will be called from telemarketers. You can not remove the program that does this, other than Rooting your phone from Qlink and in doing so you break the contract with Qlink. Personally I am at end with this problem and hope my message helps others.
Free Government Cell Phones says
We doubt that what you say is true, Paul.
Paul Andrew says
It is true why would I take the time to come here to warn others, other than to help seniors and others in need of Lifeline such as myself. The bloatware / Spyware is called “TouchPal”. And the fact the you doubt what is said here by me calls in to question who you represent, the Company or “US” the users. Not only does this so called app try to control how the phones are used by controlling the settings it’s somehow sends info when I use the phone as when I do calls follow from telemarketers. Being poor or old and needing a Lifeline phone doesn’t make “US” stupid. My next step is to contact someone in government that oversees the Lifeline program.
Free Government Cell Phones says
What size tin foil hat do you wear, Paul?
Paul Andrew says
Whatever, this site is total BS
Free Government Cell Phones says
You think there’s something so important in your life that the government uses a free cell phone to listen in on your conversations, yet you call this website “total BS.” One of us is not living in reality, Paul, and it ain’t us.
Teresa says
@free gov phone, with all the news showing that Paul is correct, not with just the free phones but with all cell phones, and other”smart” electronic devices, I think an apology is in order to Mr Paul.
Free Government Cell Phones says
You may be right, but we’ll hold off judgment until the news is clearer. The point remains, however, that we can see no reason for the government to want to listen in on the conversations of the nation’s poorest people.
Rebecca says
What kind of Company talks to their clients this way? You should be ashamed of yourself and Qlink should be ashamed to have a Customer Service agent representing them this way!
Free Government Cell Phones says
First, we stand by our answer. Second, this website is not affiliated with Q Link nor any other free government cell phone company.
Jane says
Paul,
You are absolutely correct in what you have said! What a nightmare cell phone to have. It is ironic I thought too, that every time I use the cell, I mysteriously get a telemarketer call! They are endless, sometimes up to 10x a day! Now I get calls from other area codes recently, guess I because I will decline every call that does not actually have my cell #. Then again, what do you want from the Government, especially when it is free, or is it?
Kerry says
Paul,
If you want, you can Google the Do Not Call Registry site and it does state that they sell your phone number to certain people. Perhaps, this is what you are actually referring to. Also, TouchPal is not spyware in any way. It is simply a keyboard with fun emoji’s that you can add to your messages. You may easily change your keyboard to the Google keyboard in settings, if you prefer not to use TouchPal. Google will help you to understand the facts about the things that you are thinking. Whenever you don’t understand something, anything, Google it.
Jessica Kreipl says
Someone stole my phone and is using it. I can’t afford to replace it right now but I would like it shut off. Of course I can’t get through to a representative. Seems the only way to stop them is to buy a new phone that I can’t afford. So until then, whoever is using my phone under my name for drug deals. Wonderful.
Free Government Cell Phones says
If you can get through by phone, Jessica, try getting through via email. Go to the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to an email for that you can fill out and send.
amber says
Hi my free phone just got shipped out today. Are these phones all smartphones cause I don’t want to end up with a small tracphone like I got a yr ago from safelink I can’t use that kind of phone that I need for my situation. Just worried
Free Government Cell Phones says
Obviously, we cannot guess what kind of phone Q Link sent you, but as of December 2, 2016 EVERY free government cell phone is supposed to be a smartphone.
Kerry says
I can guarantee that you will get a response by email. In fact, the response that I received was that they couldn’t answer my question by email and gave me a phone number to call so that a rep can help me.
Lesley Rice says
Qlink has disappeared l thought l would have a phone by now it’s been months this is sad I need a new phone I’m housebound have no way to get in touch with them someone please help me
Free Government Cell Phones says
Q Link is alive and well, Lesley. We provide contact info on this page. If you can’t get to a live service rep on the phone, try contacting them by email. Go to the company’s website, click on “Help Center” and then click on “Contact Us.”
Rebecca says
Leslie, please think twice before committing to Qlink. If I were you I’d run as fast as you can from having anything to do with this company! If I could do it all over again, I’d choose a different company. There is absolutely NO WAY to EVER get in contact with ANYONE! The phone numbers listed are all automated and have no option and no way to reach a live person. You just go round and round and round listening to prerecorded messages.
Free Gov’t Cell Phones will reply and say you can click on Help Center and then Contact Us but even when you do that an actual person does NOT return your message but once again it’s a prerecorded message and that’s IF you get a response back! It’s complete lunacy. I mean it’s probably great on their side since they probably have 1 person actually working for them!
It says you’re supposed to recertify every year but I’ve only done it 1year and every other time it’s been done for me which is ABSOLUTELY what I DO NOT WANT!!! I want off of Qlinks program but it seems almost IMPOSSIBLE!!!
Well I hope you heed this warning! I just wish I had someone that could’ve warned me before selling my soul to the devil.
Sincerely,
natesgrandma7640
Free Government Cell Phones says
Are you saying that you’ve been automatically re-certified without submitting any paperwork, Nates? If that’s the case, it’s completely illegal. You should report your case to the USAC, FCC, and your state public utility commission.
Michelle Hobbs says
Same with me.I haven’t used my Qlink phone since Feb.Of 2016.it was a lil flip phone and stopped working,just wouldn’t charge and when it did it had a black screen.They refused to replace it,said I’d have to pay,even tho it arrived this way.I E mail them often no response but still says my accounts active and the send stament to my email every month.
Free Government Cell Phones says
Anyone with problems like these should make formal complaints to the Federal Communications Commission, the USAC, the Better Business Bureau, and most important, your state’s public utility commission (they go by different names in different states).
Lulu says
Company sucks. Sending out the same phone now also took away the upgrade phone option so they don’t have to deal with people complaining I assume. You can’t get a hold of a person no matter what options you press. Worst company don’t give them money for a new phone.
Free Government Cell Phones says
Interesting, Lulu. We always like to double check claims left in our comments section, so we went to the Help Center on the Q link website and clicked on “Service/Plans/Upgrades” and were directed to a page that says,
“Page Not Found.” Hmmmmm.
Mac says
Works now.
Brittany Gardner says
My screen busted on my qlink phone,I went and bought an Alcatel 4G lte can I transfer my qlink service to the at&t phone
Free Government Cell Phones says
Not all cell phones are compatible with all cell phone networks, Brittany. The only way to get a definitive answer is for you to contact Q Link’s customer service or tech support team.
Phyllis White says
Why can’t I talk to a representative? I get so tired of listening to a recording! !!*!
Free Government Cell Phones says
You’ve highlighted one of the great frustrations of the Lifeline free government cell phone program, Phyllis. We can’t begin to guess how many people have complained to us about the same thing.
Kerry says
As has been stated before, email them!
katherinecabe says
I need my phone. it’s been lost in the mail and i can’t get any help.
Free Government Cell Phones says
The only option you have is to contact Q Link customer service by phone or online, Katherine.
Darrell peel says
I just paid $25.00 to have my lost stolen phone replaced, paid them 5.00 to change number. they gave me a new number alright. can’t tell you what it is because phone has old number and it’s disconnected with old number still there.
Free Government Cell Phones says
Contact customer service again, Darrell. They have put you in an unacceptable situation.
Lilah says
Can i trade my zte legacy for a step step boost max
Free Government Cell Phones says
Only Q Link customer service or tech support can answer that question for you, Lilah.
Wanda says
I have a ZTE legacy n817. I’m trying to buy a phone case for it. Every time I search ZTE Legacy nothing shows up. So my question is what other phones are just like the ZTE Legacy so that I can find a phone case for it?
Free Government Cell Phones says
We just did a Google search for “zte legacy cell phone case” and got tons of places to buy them.
Linda Trepasso says
Would like to change my cell phone number due to people having it that I don’t want having it. This would be greatly appreciated and sorry for any inconvenience.
Free Government Cell Phones says
You need to contact your Lifeline free government cell phone customer service team by phone or online, Linda.
Kristen Crowdus says
Kris again and wondering per month would I have to buy.no matter what that $3dollar data plan to add for 30days to get wifi. Its still a great deal.
Thanks,
Kris
Kristen Crowdus says
Please help me. the phone right now I am using my Mom needs it back. I have gotten my free phone the zten817 phone. I love it really with what u See but connecting to wifi no luck as of yet. It keeps saying I have no data left. I can make calls, receive them, text back and fourth but no wifi? I think done all right things for it? Help please. I get the phone because I am on Medicaid and get my SSDI Check. Oh please help me?
Kris,
Free Government Cell Phones says
You need to contact your service provider’s customer service or tech support team, Kristen. There’s no way we can troubleshoot your cell phone.
Nik turner says
Because your using your data not WiFi. WiFi connects to your wireless router for your home internet or a business internet service your phone’s data only works on your phone.
Kerry says
It sounds like you need to go to settings and turn on the wifi, select your wifi and put in your password to connect.
HowardFryman says
My name is Howard D Fryman my ID #2429**** I sent all information in. so did I qualify or not? I’m having problems with varying qualify. my email is *******@yahoo.com. please notify
Free Government Cell Phones says
This is an independent website, Howard, not Q Link nor any other free government cell phone company. You’ll need to contact Q Link customer service by phone or online to get an answer to your question. You can visit the Q Link website, click on “Help Center” and then on “Check Status.”
Jo says
There really is a NEED of these phones to have the Ability to Block numbers. Thanks
Free Government Cell Phones says
Are you sure your phone is incapable of blocking phone calls, Jo? Try doing a search for the make and model of your phone and the words “user manual.” You’ll quickly find a user manual for your phone. Look up “call blocking” and see if it is addressed.
Shelby says
I have an iPhone 5s, can I transfer my Qlink number to my iPhone?
Free Government Cell Phones says
The latest model we’ve seen offered by any Lifeline company is a 4S, but it would be best if you contacted QLink customer service to get a definitive answer to your question.
DIANE BARTGIS says
I ALL READY SIGNED UP FOR THE Q LINK WIRELESS FREE GOVERMENT CELL HONE FOR THE SUBSIDIZED PROGRAM, FOR FOOD STAMPS AND MEDICAL ASSISTANT PROGRAM; MY NAME IS DIANE BARTIGS AND GAVE MY E-MAIL ADDRESS SEVERAL TIMES. *******@GMAIL.COM. PLEASE SOMEONE HELP ME A.S.A.P.
Free Government Cell Phones says
What kind of help do you need, Diane?
Mike Walker says
I currently have life wireless and want to have qlink instead i filled out the app and it told me december 2017 can i just switch
Free Government Cell Phones says
According to the new regulations customers can only switch service providers once per year.
Betsy says
Don’t go to QLink. I’m having problems and get any customer service no live person nor response.
Philip A. Zwanzig Jr. says
Nice phone, and came quick…… A whole lot nicer then I expected…. Works great!!!!!
Free Government Cell Phones says
We’re getting comments from a lot of very satisfied customers today. Nice to hear from all of you.
Ta mwe paw says
I need a free phone
Free Government Cell Phones says
Then you need to apply for a free phone.
Rosanna redfearn says
I’m a victim of identity theft 805-965-****
Free Government Cell Phones says
How does that impact your free government cell phone, Rosanna?
Virginia Mccomas says
My phone was stolen, someone is used it
Free Government Cell Phones says
Read this page:
https://www.google.com/url?q=https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
emily says
How do I port this service to another carrier?
Free Government Cell Phones says
Just contact the new provider you want and tell then you want to keep you number.
Ken Pettit says
I need for you to cancel this number A.S.A.P
Free Government Cell Phones says
We are unable to cancel your Q Link account, Ken, because we’re not Q Link. We’re an independent website. You need to contact Q Link customer service online or by phone.
James Cameron says
My cell phone broke how do I get a new one
Free Government Cell Phones says
Here’s an article that tells you about lost, stolen and broken phones:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
By the way, we loved your movie “Avatar,” Mr. Cameron.
Rowza says
I been reading your replies back, whoever you are freegovernmentcellphone, and I can tell your a f***ing ***hole with an attitude problem that needs to catch these hands bitch.
Free Government Cell Phones says
Proof that you can’t please everyone.
Ky says
??? best comment
King Luka says
Buy why are you mad at the person who created a website to help people find a Lifeline phone? freegovernmentcellphones isn’t connected to the phone companies and can’t help with your account. They merely takes all the information already available online or with a phone call to each company, and place it all in one easy to read site. Getting mad at the person who offered to help you for free when they can’t assist you with your personal account info is ridiculous.
Stop being so silly and contact the phone company directly about your account. And thank you to the people who operate this site for helping me out when I was too lazy to google all this info myself.
Free Government Cell Phones says
Thank you King Luka. We couldn’t have said it better ourselves.
Mac says
Actually, I’ve been reading all the posts on this thread for close to an hour now. Hilarious!!
If I could maybe give 1 bit of advice please to at least 60% + of posters here it would be;
“Stay in skool, geez”
Mac says
Correction; 80+%!!
donna vance says
I am just looking for a case for my android cell phone from assurance
Think you could help me? donna vance
Free Government Cell Phones says
Your best bet is eBay or Amazon.
Timothy says
I need help. I lost all signial. Ive never had a problem til now minutes are good wi fi ok but no signal I can’t call you no other phone please help me.
Free Government Cell Phones says
We’re not Q Link, Timothy. You need to contact that company’s customer service or tech support team.
Mercedes Carson says
I need to know do i have a pin number?
Free Government Cell Phones says
Contact your service provider’s customer serviced team, Mercedes.
Ranisha wooden says
What kind of phone I get
Free Government Cell Phones says
You never know what kind of phone you’re going to get, Ranisha, because each company offers a variety of phones and they are given out at random as people enroll.
james says
Hi my name is James I need to know what my tracking #is
Free Government Cell Phones says
We have no idea what your tracking number is, James. And based on the scanty information you provided, your service provider won’t know what it is, either.
Marcella Perkins says
My name is Marcella P. I live in the metropolitan area of Kansas City. I do not own a credit card, or have access to one. I deal in only cash. There should be a dollar store or has station. That I could go in a purchase a Q Link phone card of whatever data or minutes etc. But, there isn’t. If you’re a branch of sprint. You should. Could you please please please make this assessable today….right now! Just kidding. Tell big wigs it will bring money in.
Free Government Cell Phones says
Very few of the free government cell phone companies have physical locations, Marcella. A few do, but not many. Why? Probably for the same reason so many other stores are going out of business — it’s far less expensive to do business over the internet. You’re a very rare person in today’s world if you do not have a credit card.
Patricia Weiss says
I have Electro-Magnetic disorder. Does Q-Link offer CDMA service?
Free Government Cell Phones says
Here’s an article that will answer your CDMA question:
https://www.freegovernmentcellphones.net/cdma-gsm-lte-phone-compatible-with-my-free-phone-network
loretta cavazos says
hi my name is loretta and i need free cell and iam hard hearing and my cell broke and i have plm call or text for my kids and boss and parent too and pls i need cell free for my b-day on dec 26 after x-mas and god bless
Free Government Cell Phones says
Here are two articles that you may find interesting, Loretta. The first one tells you about the hearing-vision-speech impairment policies of all the major Lifeline free government cell phone companies:
https://www.freegovernmentcellphones.net/government-cell-phones-hearing-vision-speech-impaired
Here’s another article that tells you what to do if your phone is broken:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
anonymous 24 says
How can i get hotspot on my qlink phone?
Free Government Cell Phones says
First question: Do you have a smartphone, Anon?
Genertice Allen says
I have a government phone. I had lost it I need it turned back on 478 501 7502 but I am not sure how to find company I am with it has only been one month
Free Government Cell Phones says
We get this question all the time and we’re frankly amazed that so many people don’t write down important information like this.
There’s only one way for you to find out which free government cell phone company has your account. You need to contact customer service at each of the companies in your state (South Carolina) and ask if they have your account. They’ll be able to find it with your phone number, address, name, social security, etc.
Your problem is that South Carolina has a lot of service providers. 13 to be exact, so it may take a lot of calls. Here’s where you can find that list of companies and each company’s contact info:
https://www.freegovernmentcellphones.net/states
Deborah Jones says
Need help
Free Government Cell Phones says
Help with what, Deborah?
J Kurtz says
It would be nice if you could actually talk to a real live person or they would actually call you back after you request customer support.
I need information from my brother who is signed up with QLink and needs to know his PIN# so that he can port his phone number over to a different service. Can anyone at Qlink please contact me asap?
Free Government Cell Phones says
Unfortunately, J, this is an independent website that’s not affiliated with Q Link nor any other free government cell phone company. If you are unable to get in touch with a live phone rep, try going through Q Link’s website email system. Go to its website, click on “Help Center” and then click on “Contact Us.” Good luck. We know how frustrating this can be.
koko says
Customer service at qlink wireless is horrible. I paid 25.00 for replacement. The item was stolen.i contact qlink they did not care.they wouldnt suspend service or cancel. Phone got be on for year. Beware the stolen cell will still be on whether you contact qlink or not.
Nicole says
How do I block phone number
Free Government Cell Phones says
Depends on the make and model of your phone, Nicole. Google the make and model and the words “user manual” or look for the user manual on your service provider’s website (not all service provider’s offer them online, but many do).
Angie Hughey says
I DEFINATELY DONT WANT ANOTHER ZTE PHONE. I PREFER A SAMSUNG AND WHEN I ORDERED YESTERDAY IT WOULD NOT LET ME REQUEST ONE BUT REALLY HOPE I IS AND DONT WANT ANOTHER ZTE AT ALL SO PLEASE CHECK
Free Government Cell Phones says
We cannot check for you, Angie, because we are not Q Link nor any other free government cell phone company. We’re an independent website, so we have no access to your transactions with Q Link.
D J Richert says
I cannot believe how stupid some people are.
Free Government Cell Phones says
Hey, you can’t talk to us that way.
nadine says
Thank you for the hour of entertainment I just endured. Whoever runs this site is who i aspire to be everyday
Free Government Cell Phones says
You need to set higher goals for yourself, Nadine. We don’t even want to be us.
meWee says
Lol
Michael C McGuire says
please cancel my service
Free Government Cell Phones says
We can’t cancel your service, Michael, because we’re not your service provider. We’re an independent website. Contact your service provider’s customer service team to cancel your account.
Debbie says
Why is Google Play not accessible on my ZTE. I am not able to even update eexisting apps on the phone?
Free Government Cell Phones says
Are those apps that were accessible at one time, but are no longer accessible?
$ says
Try setting the correct time abd date that is when my Google Play will not work.
Makiyah says
How come our phones we get don’t come with a case for it that would be nice.
Free Government Cell Phones says
It would also be nice if they came with strawberries and cream, but that’s not the way the world works. Even people who pay full price for the latest cell phones don’t get free cases, Makiyah.
Monica says
These comments are amazing!! I love how people complain about free stuff.
Megan Wolfe says
For real. A free phone isn’t good enough. I need a case to. Wahhhh. Cry some more instead of being greateful of what your blessed with for free. I’m sure life is much better being a pessimist.
Sandee Borum says
WARNING…WARNING…WARNING…WARNING, THE PEOPLE AT Q LINK ARE THE WORSE EVER, STAY AWAY. I HAVE BEEN TREATED LIKE A PIECE OF SHIT EVER SINCE I HAVE CONTACTED THESE PEOPLE, EVEN WORSE WHEN I GOT A PHONE THAT I CANT USE, IGNORED IS AN UNDERSTATEMENT. I WANT TO EXCHANGE MY PHONE FOR A FLIP AND THEY REFUSE TO ANSWER MY QUESTION WEATHER THEY EVEN HAVE A FLIP PHONE TO EXCHANGE OR NOT. I HAVE WRITTEN TO THEM AT LEAST 20 TIMES AND THEY STILL REFUSE TO ANSWER MY QUESTION. BEWARE, BEWARE……YOU CAN NOT SPEAK TO A HUMAN BEING IF YOU NEED HELP. BEWARE…… ANY PROBLEMS AND YOU ARE ON YOUR OWN. I HAVE BEEN SPREADING THE WORD HOW BAD THIS COMPANY HAS TREATED ME AND IM NOWHERE EVEN CLOSE TO BEING FINISHED ON HOW HORRID THEY ARE TREATING ME. HOW HARD IS IT TO REPLY YES OR NO IF THE HAVE A FLIP PHONE TO EXCHANGE OR NOT. WARNING….WARNING….STAY AWAY. NOW IM OFF TO THE NEXT PLACE TO COMPLAIN OF THIS SHITY TREATMENT I AM GETTING FROM Q LINK. IVE ONLY CONTACTED 33 PLACES TO SPREAD THE WORD. STAY AWAY PEOPLPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Free Government Cell Phones says
We don’t want to read too much into your comments, Sandee, but we sense that you are not happy with your Q Link service.
Maria says
How can i delete my call history from usage?
Free Government Cell Phones says
Depends on the make and model of your phone, Maria. Contact Q Link’s customer service or tech support team for an accurate answer.
unknown says
My hotspot does not work why
Free Government Cell Phones says
C’mon, seriously, Unknown, do you really think we can diagnose the problem with your hotspot via an email? You’re going to have to contact your service provider’s customer service team.
Judy Huff says
My question is, when I receive my ZTE N817 can I connect to my existing Wi-Fi at home without being charged for the usage? Or will this affect my monthly allotted minutes
Free Government Cell Phones says
We had to go to the FreeGovernmentCellPhones.net tech guru for the answer to this one. He said, “The answer is yes. Just like when you travel if you use wifi rather than the phone network, there is no charge.”
Unknown says
They gave me an ugly ass phone ??✌?️
Free Government Cell Phones says
Beauty is only skin deep, Unknown.
Shannon boyer says
My data ain’t showing up can’t make r receive calls Shannon boyer ********@gmail.com
Free Government Cell Phones says
This is a problem that can only be solved by your service provider’s customer service or tech support team, Shannon.
Chris collins says
Y’all suck I tried calling no live person that’s rude
Free Government Cell Phones says
We’ll don’t suck, Chris. We’re an independent website, not Q Link.
JENNY says
DO YOU GET SERVICE IN VEVAY, INDIANA?
Free Government Cell Phones says
We are unable to track availability down to the local level, Jenny. But if you go to the Q Link website and plug your zip code into the form on the home page, you will quickly find the answer to your question.
Remember, though, that Q Link is not your only option. Ten Lifeline companies offer free government cell phones in Indiana and you may find a better deal (more minutes, more texts, data plan, etc) with one of the other companies. You owe it to yourself to be and informed consumer and to check them all out. Here’s where you can find all those plans:
https://www.freegovernmentcellphones.net/states
Lois M Susic says
I cannot understand how to use the cell phone I received or it does not work properly. Please cancel so I can use a different provider who can provide a useable cell phone
lydia vincent says
Phone was stolen deactivate please no# is 985 381 ****
Free Government Cell Phones says
Sorry, Lydia, but this is an independent website, not Q Link. You’ll need to call that company’s customer service team.
Roshanda says
Where can I buy the Q Link minute cards in Louisville ky.
Free Government Cell Phones says
Here’s an article about Ready Wireless, one of our favorite Lifeline-related companies, which sells airtime cards at most of the major chain stores:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair