Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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Q Link Wireless — Free Government Subsidized Cell Phones

<< All Free Cell Phone Providers

Lifeline: SIM card, 1000 minutes talk, unlimited text, 4.5GB data
Lifeline+ACP: New tablet, unlimited talk, text and data

NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here

Q Link Wireless was once a major player in the free government cell phone business, but it has suffered through some tough times lately. Nevertheless it still offers Lifeline and ACP plans in these states: Arkansas, Arizona, California, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Vermont, Washington, West Virginia and Wisconsin.

Let’s briefly outline the plans they offer:

Lifeline Plan

    Free SIM card*
    1000 minutes talk
    Unlimited texts
    4.5GB data

Lifeline is called the free government cell phone plan, NOT the free government SIM card plan. If you are only interested in in a free government cell phone instead of the more comprehensive ACP plan, this is not the plan for you.

ACP Plan

    New tablet*
    1000 minutes talk
    Unlimited texts
    Unlimited data

*Subject to a contribution of a $10.01 co-payment. Subject to product availability.

Lifeline + ACP Plan

    New tablet*
    Unlimted talk
    Unlimited texts
    Unlimited data

*Once again, subject to a contribution of a $10.01 co-payment. Subject to product availability.

ACP Device Discount

The good news isn’t done yet. When you enroll in an ACP plan, you get a one-time discount of up to $100 on a laptop, tablet, or desktop computer. Depending on which one you choose, you will get your device for a co-payment of more than $10 but less than $50. So before you buy that Q Link tablet for $10.01, check with Q Link customer service to find out what else may be available.

How to qualify for a Lifeline and ACP service

Qualifying for a StandUp Wireless phone is easy if you are one of the many financially disadvantaged these days. In general, any of the following qualifies you:

  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Pension and Survivor's Benefit.
  • Bureau of Indian Affairs General Assistance (BIA)
  • Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
  • Tribal Head Start (only those households meeting its income qualifying standard)
  • Food Distribution Program on Indian Reservations (FDPIR)

Qualifying for the ACP discounts is even easier. The program participation with which you an qualify are almost identical, but the income eligibility is much more lenient. You can qualify as long as you make less than 200% of the Federal poverty guideline numbers.

Be Sure to Compare Q Link Wireless with Other Options in Your State

This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact:

Q Link Wireless
499 East Sheridan Street
Suite 300
Dania, FL 33004
1-888-505-7678
Website: QLinkWireless.com

Latest News Articles on Q Link Wireless:

Q Link busted again: FCC proposes $62,000,000 fine for ACP “fraud” - What the hell is going on at Q Link? Whatever it is, none of it looks good. The bottom line: The Federal Communications Commission (FCC) wants to slap Q Link Wireless with a whopping $62,000,000 fine as punishment for Affordable Connectivity Program hanky panky. What did Q Link do to trigger this immense fine proposal? […]
Q Link Wireless raided by FBI, IRS, US Post Office, Sheriffs - Yesterday was not a good day at the headquarters of Q Link Wireless. Everyone with a badge in South Florida raided the Lifeline free government cell phone company’s headquarters.
Q Link F ups continue: Company makes it easy to access private customer info - Q Link made it possible for anyone to access customers’ personal info —- including their names, addresses, phone numbers, and text and phone call history.
Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired? - Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.

Comments

  1. Palmenia A Baker says

    I need to login to qlink ,my phone is off again and I’m DEAF live alone and now I’m Being cut off my phone and have no way to contact anyone and I cannot login to qlink to fix whatever going on!!!

    • Free Government Cell Phones says

      Q Link was caught up in a scandal in which they stole more than $100 million from the Lifeline program.

      Q Link appears to be inactive as an independent entity. Its operations are now closely tied to StandUp Wireless, another provider of Lifeline and Affordable Connectivity Program (ACP) services. Customers seeking assistance with Q Link Wireless services are redirected to StandUp Wireless for government phone and data benefits. StandUp Wireless currently facilitates Lifeline and ACP programs under the same umbrella​.

      If you need specific information about transitioning services or other details, contacting StandUp Wireless would be a helpful next step.

    • Free Government Cell Phones says

      You left this comment on the Q Link page, but that company is no longer in business (as far as we can tell). Link Wireless appears to be inactive as an independent entity.

      Learn more about the Lifeline program by clicking around on this website, particularly up on the navigation bar at the top of the page. Give it a couple minutes and you’ll understand exactly what to do next.

  3. Ramon Seja says

    Yeah hi my name is Ramon I would like to ask how it is I can contact somebody to become a lifeline or government cell phone distributor

    • Free Government Cell Phones says

      That’s what this website is all about, Ramon. Just click around the site for a few minutes and it will all make sense.

  4. Floyd gibbs says

    I have my Sim card but my phone broke and I just got another one. How do I reactivate my Sim card?

  6. Denise says

    I have applied before was accepted. I never received a phone but I did a card of some sort. I am going in for a liver transplant in Boston and i need a phone. Can you please help me I do get ssi and on Snap here in vermont.

    • Free Government Cell Phones says

      It sounds as if you signed up for a plan that provided a SIM card instead of a free government cell phone. You are free to enroll with any other service provider in your state, but make sure you tell them you want a plan with a cell phone, NOT just a SIM card.

      You can find all the providers and plans available in your state here:

      https://www.freegovernmentcellphones.net/states

    • Free Government Cell Phones says

      Visit the Q Link website and click on “Help Center” or “Annual Recertification.” You’ll find a tutorial that tells you exactly how to do it.

    • Free Government Cell Phones says

      If you are currently a Q Link customer you can call 6-1-1 on your free government cell phone. If not, you can call the number found in the article above.

    • Free Government Cell Phones says

      Sorry, Robin, but we are not your service provider. This is an independent informational website that is NOT affiliated with any Lifeline free government cell phone company nor any Affordable Connectivity Program (ACP) internet service provider. To check your status, contact your service provider’s customer service or check its website.

  10. Patty Ann Kelley says

    I need to speak to someone. I’m a Qlink customer you sent the sims card. Someone took it from me you sent another. I have service with Tmobil but can’t afford it I will need to pay them payments. My service will be disconnected soon but I want to have it turned off soon rather than run the bill up more. So this phone I have us a horrible phone I can’t pay for it any more. I need someone to help me pick out a Qlink phone right away. Also I haven’t used my sims card yet. Can someone call me please. 530 485 **** patty Kelley ************@gmail.com
    Thank you

    • Free Government Cell Phones says

      Sorry, Patty, but we cannot connect with readers beyond the four walls of this comment section.

  11. bill shoffner says

    i had safe link from 12/31/2010 and it work well. phone #731-439-**** id # 00059**** then it went to tracfone and that when i had trouble had to send my phone back to have it fixed. sent it to the wrong address and it took over 6 months to get it back because i didnt make a call for 30 days they took it from me if i dont have a phone i cant make a call. qlink sent me a phone i couldnt get off the news screen to call i call a tech to fix it coutdnt do factory reset cause there was no dial pad i sent it to the wrong address this the tracking # i
    sent it to 950551468286229936**** usps and it was deliver. i try to use qlink link on my tracfone and it didnt not work.so i give up on a phone form qlink and tracfone.put my email any where u want **********@yahoo.com and at age 71 i think i do pretty dam good.

    • Free Government Cell Phones says

      Are you asking how to cancel your Lifeline service? If that’s the case, simply call 6-1-1 on your free government cell phone and you will be connected to your service provider’s customer service team.

    • Henry says

      If you are attempting to completely turn off your phone for a reason (such as a stalker), all you have to do is not to power on your phone for 30 days and it should be disconnected from the service provider automatically. Note that to reconnect the service, you will need to reapply as a new customer (and reconfirm your eligibility). Service providers will not reactivate accounts that have been turned off.

  14. Loretta says

    Qlink sent a tablet to the wrong address it was sent back I have already verified this through ups . Amazon needs to get qlinks info to search for the returned tablet and qlink won’t call them. They also took 10.01 and for a tablet that they didn’t send . They said I received the tablet in Dec. Of 2021 so I could not get one. They won’t return my money either

    • Henry says

      This is why I always recommend that you pay by credit card so that you have dispute rights to get a refund after 60 days of not receiving the merchandise from a seller. Dec. 2021 is way beyond any right of dispute period. If you paid by check or debit card, getting a refund will be just as hard. There incorrect delivery actions need to go someone higher up the chain in the company. But, many of these Lifeline providers do not have a problem resolution department.

  15. David Doremus says

    I just want to replace the broken phone with a new phone i can use.
    so how can you at Qlink help me with such a trying chore that has been so difficult for me to reach you to get this done.

    • Free Government Cell Phones says

      We’re not Q Link, David. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.

    • Free Government Cell Phones says

      Do you have a free government cell phone? It depends on the type of phone you have. But if you just Google “how to find my cell phone number” along with the make and model of your phone, you should find the info quickly.

  17. Judy Ketchum says

    Im on qlink but I can’t use my phone and I have to have a phone so I’m not happy with my service and want my name cleared and I’m changing company

  19. Catherine Cummings says

    I am on Q Link.Cannot use my plan. I have to have a phone. Already purchased one and I cannot use it, Can I get a free phone? And I put in a request for a pad.

  20. Theresa says

    Ok so I was going to use my own phone but it’s locked and will cost 180 to unlock it I have sim card they sent but now no phone .what do I need to do

  21. Dave says

    I have a Q-link account since Dec 2021 and the phone still doesn’t work. When it was activated I made one phone call and then it stopped connecting any new calls Their customer service dept is impossible to talk to a real person. Still. every month they send a notice that I haven’t used the phone and ask if I still want service and I say yes.. I’ve spent almost an hour on hold or answering computer questions that aren’t relevant and have NEVER been able to break out of the loop to talk to a person, they are ripping off the government charging for phones they don’t support. Someone told me I could complain to my local city government because they approve the companies that are used in their city. Is that correct?

  22. Ronda Holdaway says

    I’ve already received a sim card and I have put it in my old phone.
    They gave me a new number and had to verify my application through the Verifier? They also said that they will be sending me a tablet too. So have they taken all of my information to cause fraud?

    • Free Government Cell Phones says

      There’s no way for us to know what they’ve done with your info, Ronda.

  23. Dorrance F matthewsfreddie62@gmail.com says

    I woke up this morning and found a box outside my door with nothing in it. I have had three phones stolen from me. The only thing that was left in this empty box was this description I gather of what was inbox. I have applied for a free phone from different phone companies and they all say something like my address is not dialing or something like that but yet this box showed up what I wasn’t expecting. I’ll send you a picture of the piece of paper that was in his box I have no idea what companies I’ve had before or should I say provider I’m almost 60 years old I don’t pay attention and stuff like that. But I promise from now on I will.. reless fillment

    rder of February 1, 2022 (Order ID 17867****)

    SM46JTzssf

    ning vil dres the address held on the shipping b

    Q Link Wireless Scepter 8

    X002TWWGTV

    QLScepter8 008 50028078 105

    Tess/-1 of 1//CVGS CART B/no-severy/0/0216-1290/0216-01-58

    AS-30

    • Free Government Cell Phones says

      They should make a movie out of all the drama surrounding Q Link. It’s one very strange situation based on our readers’ comments.

      • Mareger says

        Yes it seems that they are very strange, so why does Free Government Cell Phones advertise for Q link?

        • Free Government Cell Phones says

          Good question, Marager. We have no control over the ads that appear on FreeGovernmentCellPhones.net. Those are controlled by Google Adsense.

    • Free Government Cell Phones says

      Just for your own education, please read the first hundred or so comments (below) about Q Link before you purchase anything from them.

  25. patricia gilman says

    hello, I have a qlink ZTE cell phone. I need a new phone. I want to keep the qlink plan I have now. Can you help me? Patricia G

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to speak to customer service. Before you do that, however, we would recommend that you read the comments below.

  26. Alice Mewborn says

    Hi im alice mewborn im trying to get free cell phone from the government hear they are good to have im on foodstamps so im trying to get free government phone

  27. Mike says

    Q Link is the worst has the worst customer service. They kick people out there whole life line service when you do not choose them to be in the EBB program. Q Link had discriminated my service due to asking them to disable my EBB program with them. I did not consent to have Q Link to be the one to have EBB with my life line service. The internet data is supper slow. It practically go’s nowhere.
    Well now I’m at a point where I do not have a phone to call or receive calls. I attempted to talk to a rep on Q link, but all the reps had hung up on me. I don’t understand how they actually have the nerve to hang up on customers. BOY COTT Q LINK!!!

  28. Faron Harrison says

    Q link ! Good phone service ! But very bad on customer relations ! Even the automated robots go home and go to bed for the night ! They definently have a shortage of real live human beings !ir you do not need to ask any questions ?
    Q link is great 😎

  29. c.j.moore says

    I changed my email recently from *******@gmail.com to **********@gmail.com. hoping that not as many spam. i had a few personal issues with the [hone i was using, moto e, i would reather have a government issued phone. My name is Clinton Moore.

  30. Nicole Chandler says

    Please I’m begging you to help me I have all of the information for you help please I never received anything they are charging me I don’t have the money for it I know thief is a way to track tablet N Chandler
    Email address is *******@gmail.com

    • Free Government Cell Phones says

      We are not a service provider, Nicole, so there’s nothing we can do to help you. How are they charging you? On a credit card? If so, dispute the charges immediately.

  31. Christine G says

    STAY away from QLink Wireless. Their coverage and service is horrible. I live in a rural area and the coverage with it was bad, but since last month, June 2021, I get NO coverage at all. My Dad has Assurance Wireless, another Lifeline Provider and in this area, and he’s getting excellent coverage. I know people paying top dollar with ATT or Verizon and I’m getting similar coverage to theirs in this rural area where the Towers are pretty far. I’ll be canceling QLink for good… GOOD RIDDANCE

  32. Pat says

    I didn’t order the Link, but I received a big envelope with a sim card in it, who ever ordered this, they put it in my sons name, and he don’t live here! I talked to him and and he said to open the envelope, I did, told him what it was, he said he didn’t order it! But he also said he might know who did! I tried to call this Qlink, all I get is how to get it started, that’s not why I been trying to get a hold of them, I just want to tell Qlink that, no one at my house did not order this packet, neither did my son. My son been out out of town since January of 2021, won’t be back in till August. I need to talk to someone at Qlink, not a computer! I tried everything number, and received nothing. I’ll give ya my email, I need for someone to get a hold of me back.this is very important! The person that ordered this, is not right in the head, it was my sons ex girlfriend, which is a trouble maker, and theiph, don’t want nothing to do with that crazy person, please I need to get a hold of a live person at Qlink. Hope you can help, My name is Pat, **********@gmail.com, thank you.

    • Free Government Cell Phones says

      We’re not Q Link so we can’t solve your problem, Pat. Based on the incredible number of unhappy readers who’ve left comments, it looks like Q Link is quickly going to hell in that proverbial hand basket.

  33. Julie D Broussard says

    ok i have a qlink cellphone i got from yall years ago and i cannot get it to work

    • Free Government Cell Phones says

      Probably time for you to switch to a different service provider, Julie. Q Link appears to be going through some very tough times.

  34. Loy Needham says

    I just received a SIM card from qlink. I have wiped out the phone made sure it was unlocked called the original company made sure I had the unlock code unlocking was successful I have been trying to reach qlink through several different phone numbers that I have found online and none of them are in service how are you offering a phone service if you have no customer service lines needless to say I have a useless telephone right now thanks for the SIM card

    • Free Government Cell Phones says

      The number of complaints we get about Q Link is getting crazy lately.

        • Free Government Cell Phones says

          We are not your service provider, Michael. This is an independent informational website. Contact your service provider’s customer service team.

    • Free Government Cell Phones says

      We would tell you to contact your service provider, but if you read dozens of comments below you will realize that getting in touch with Q Link may be tougher than you imagine. Good luck.

  36. Jan garner says

    Ya started a transfer on my phone and att turned my phone off and I have no phone . I need help getting my phone back on. Number is 903-303-****
    Thank you
    Jan gsrner

    • Free Government Cell Phones says

      We didn’t start anything, Jan. We are not your service provider. This is an independent informational website.

  37. Pamela Sampson says

    +1318900 **** my daughter’s phone. Please stop charging my account. Pamela sampson

    • Free Government Cell Phones says

      We are not charging anyone anything, Pamela. This is an independent informational website. You need to contact your service provider’s customer service team.

  38. ralph says

    why is qlink charging $10.01 for a FREE, paid for by us government..tablet? who do i report this to? oh..they said it would be refunded once aswell..help

    • Free Government Cell Phones says

      Please send us a link to that sale item.
      Here’s our guess off the tops of our heads, but we assume it is correct: The free government cell phone program offers, as it’s name implies, a free cell phone, not a free tablet. There is a considerable upgrade from a cell phone to a tablet and we would guess that accounts for the difference.

  39. ralph says

    trump provided for 1service 2 a phone and 3 a tablet , all free to qualifiers. why is qlink accepting me and opt-in ebb but saying i dont qualify for the phone

    • Henry says

      I think a clarification is needed regarding the Lifeline program since its inception from 1985. The program is intended to provide broadband service to low income people. There is no provision to provide devices to access that service. Some providers MIGHT offer one in certain cases, but that is a big MAYBE. As for the Emergency Broadband Benefit (EBB) that offers a desktop, laptop, or tablet offer, the customer MUST pay at least over $10 and less than $50 for the device. It is NOT free. I have seen some of the laptop EBB offers and they are very old laptop technology with CPUs from Intel’s 2nd generation ICore CPU series. The most recent Intel iCore CPU is 11th generation. The others are Chromebooks (low in RAM and hard drive space). So the device you get from the EBB program is the ancient technology stuff from years ago.

      The following is taken from QLink’s site which implies that NO phone is provided.
      ———————————————————————————————————–
      What is the tablet offer?

      EBB-eligible customers will receive a new tablets are part of the Emergency Broadband Benefit device discount. Customers are required to pay a co-pay of $10.01. This is a limited-time offer, subject to product availability & operated by the FCC.

      Free Always On Plan (No contract, no monthly bills, no fees)

      UNLIMITED Data
      UNLIMITED Talk & Text
      UNLIMITED Picture Messages
      Voicemail & 3-Way Calling
      Emergency Service Calls to 911
      Access to 10 Million FREE Wi-Fi Locations
      Keep Your Phone & Number
      FREE SIM Card & Activation
      NEW Tablet <—– not free tablet
      Offer includes Lifeline plan and Emergency
      Broadband Benefit plan for eligible customers.

      FREE Cell Phone Service every month with: <——— not free phone, you must BYOD or buy one
      UNLIMITED DATA
      UNLIMITED MINUTES
      UNLIMITED TEXT
      In addition, Free Lifeline service includes:
      Nationwide Calling
      Voicemail
      Ability to Connect to Wi-Fi
      Caller ID
      3 Way Calling
      Call Waiting
      Free Domestic Roaming
      Free 911
      411 Directory Assistance
      Text & Picture Messaging

      What phones does Q Link offer? Can I upgrade my phone?
      Q Link Members are eligible to purchase from our inventory of extremely discounted Android Smartphones! Our inventory is based entirely upon stock and availability, meaning what we offer varies from one month to the next. Check back often!
      While we can’t tell you the exact brand and style phone we will always have in stock, we can assure you that you’ll always be able to enjoy the latest smartphone features including:

      UNLIMITED Text & picture message
      UNLIMITED Data for email and apps
      GPS capability for use with Map and Directions apps
      A mobile browser to surf the web, and more
      A built-in digital camera
      Touchscreen interface
      Bluetooth capability (can be used with third-party wearables, such as a smartwatch!)
      The ability to use mobile payment features (Wallet, GooglePay, Zelle, Venmo or CashApp)
      Engage with friends, family and brands on social media.

      If you read the fine print, the tablet is NOT free. There is NO free phone listed in the program. Only the service is free. The Lifeline provider is only giving you access to the invisible tower waves passing through the air. Nothing else is provided. You might get a free phone or device out the "goodness of their heart", but, don't bet on it.

  40. Lisa Alexander says

    I have been apart of the Q link family about a month and a half, I have no wifi or internet in my home with a family of 5, 2 are special needs kids,phone with data is all one of them can do is surf the web and so forth,because she’s 17 and has never been able to walk, she was born with a birth defect, my qlink phone has hardly any internet connection,this whole time and when it does connect every now and then, it takes google most the day to open the web,play games or whatever,every time I get a call ,it drops,or I maybe can hear the other person say 3 words and it goes in and out, they can hear me but I can’t hear them. I need to know what to do. The phone I’m using is brand new , never been activated until I received my q link sim, it is a moto G9 play, can some one please help me?

    • Free Government Cell Phones says

      Q Link is getting terrible reviews lately, but we would still suggest that you start off by calling customer service at 6-1-1 on your free government cell phone to speak to customer service.

  42. Steven says

    Q Link is not the phone company it used to be. The customer service is one of the worst companies I have ever had the “pleasure” of dealing with. Today I go to make a phone call after months of my phone working perfectly fine and all the sudden now, I am getting a message that says “The service you are attempting to use is either restricted or unavailable” if im not on hold for hours at a time (mind you, I do work) I can’t make calls now and I called customer service never got a clear answer why my calls aren’t working all the sudden and that I have to wait 48 to 72 hours for service to be restored. What if I have an emergency?! This phone company has been nothing but disappointing to say the very least. Save yourself time and stress and go with another company if you can!

    • Free Government Cell Phones says

      We’d love to know what’s going on at Q Link. Our readers’ comments in the last few months have been devastating.

  43. Patrick Johnson says

    I have had Qlink for over five years, and they sent me a new sims card for my phone and now it doesn’t work at all. I can’t make calls or receive calls. And everytime I call the company I have to hold for two to three hours at a time. They are turning out to be the worst company ever.

    • Free Government Cell Phones says

      Something seems to have gone horribly wrong at Q Link. We have been getting nothing but complaints about the company, its phones, and its customer service lately.

    • Christy Andrews says

      I have the same problem with clink. Can’t call or text since the new Sim card was sent to me.

  44. SHERRIE MILLER says

    It’s safe I have been call them for two months and no one has answers. I have had my phone for a year and now my phone has act up and I have call and call and set on hole for 2 hours and they don’t answer this is sad

  45. Michelle purvis miller says

    My husband had a lifeline phone we think it was through safelink. He had to pay $20 for it when he got lifeline services but he got unlimited talk and text and some data. He had this plan for several months without issue untl he dropped and totally broke phone screen. We ordered a new phone which cost us double the cost of original but when we tried to turn on phone and transfer personal info to new phone we were told we only had 250 min a month by one guy and 350 a month by another both saying we have never had unllimited min ,very rudely I might ad, and we did. We never had any issues until he broke phone screen and now we cant seem to get the same plan we had . Safelink told us they dont even do unlimited plans andit says online everywhere that they do so how camin I go back and get my phone on with my original plan?how can i prove i þçdid have unlimited min?

    • Free Government Cell Phones says

      As you can see on our Safelink Page, the company clearly offers unlimited plans, but there’s a catch. If you get your phone from them there are unlimited plans available. But if you only get a SIM card, the plans are limited to 350 minutes. Seems backwards, doesn’t it?

  46. angie padilla says

    I have had my phone like 2wks. I can’t activate it. I’ve tried. I don’t think it’s the right SIM card either. My goodness I can’t get it to activate. My main problem is trying to contact the company. I’ve tried calling but they stay so long to answer. I have to hang up because I have to answer my other calls, I have other things to do. I can’t believe the customer service, it socks. Can someone plz tell me how I can get help.

    • Free Government Cell Phones says

      It seems like something odd is going on at Q Link. Negative comments have soared in the last few weeks.

  47. jeremy says

    please everyone….do not choose qlink as your provider. i am a member currently and it has been a real pain just trying to contact them to let them know that my 2 year old phone needs replaced and that their new 5g sim card package i received had the sim card already popped out of the credit card like holder it comes in and was missing. now i have no service

  48. Ralph Hunter says

    I tried to get service from Qlink but I have had à really hàrd time for 2 moñths I have had 3 TBI brain injuries I have had Life line service before but now I have ñot been approved I am in every gov. Program Ralph Hunter why not?

    • Free Government Cell Phones says

      No way for us to know what the problem is, Ralph. Have you actually spoken to customer service to ask the question?

  49. Gloria spivey says

    My phone is not working it says for me to get ahold of Sprint I don’t know it says it sent me a replacement phone which I did not order and which I did not get so now my phone won’t work please get us my phone number is 515-943-**** please help me out with this l

  51. randy mcdowell says

    I tried to access my voice mail and was told that the last four numbers of my phone number 3612 is not my pass code. I have used 3612. all the time and now the recording says it not correct please help I called and was told thaty waiting time would be 200 minutes by that time my battery will be dead

    • Free Government Cell Phones says

      Don’t know what to tell you, Randy. You’ll need to speak to your provider’s customer service team. The only other option we can think of is for you to switch service providers and then the new one will give you a free smart phone.

  52. Anna Czako says

    Says 24 hr tech support for qlink. Can’t get anyone live. Need puk for sim asap

  54. Roger Healey says

    QLink is a terrible service. I did notget a smart phone, or any kind of free phone from QLink. I had to buy my own smart phone. QLink web site said my smart phone was compatible. It was not. QLink customer service is almost worthless. It is hard to get a hold of anybody how is competent to answer my questions.

    • Free Government Cell Phones says

      We’re not Q Link, Sam. This is an independent informational website. You need to contact the company directly using the contact info we provide in the article above.

    • Free Government Cell Phones says

      Yes, but you need to tell the customer service rep that you want to “port over my current phone number.”

  57. James Myers says

    I have been with Qlink for a couple years, but the phone they gave me is very glitchy and cheap, ZTE. The phone was dropped and was no longer workable. I checked the Qlink website for compatibility on a Google Pixel 2, which they claimed was indeed compatible. They sent me a new sim card and could not activate the phone sitting inside my home. Come to find out, the new sim card was a T-mobile, which has no coverage inside my home. Called Qlink to resolve, spent countless hours explaining my original ZTE phone had a Sprint sim card (which worked flawlessly) but they sent me a T-mobile sim card for replacement. Requested a Sprint sim card for my Google Pixel 2 and they sent me another T-mobile sim card. BTW, the Google Pixel 2 is a combination CDMA /GSM phone, it will work on either network. Well after numerous calls and no resolution, I am currently researching the Lifeline phone providers, to find out which ones have the best coverage for my area and switching, I would not recommend Qlink to anyone, when I did talk to a support person, it was extremely difficult to understand them, and they couldn’t seem to comprehend the issues that I was dealing with. They basically refused to resolve my issue, and no longer respond to my email requests.

    • J P says

      I had the same problem, received 4 SIM cards that didn’t work, my phone is a CDMA and they sent GSM cards, no help from customer service, they insisted I received the correct SIM card. . Now they say my town qualifies, but not my address. THIS RURAL TOWN IS ONE SQUARE MILE IN SIZE. How can my neighbor ( less than 20′ away) receive Qlink lifeline service but not me. I’m looking for another service too. .

  58. Angela Boykin says

    I sign up for the q link wireless phone but they only sent me the sim card and no phone how do I get the phone?

    • Free Government Cell Phones says

      Sounds like you inadvertently signed up for the wrong plan, Angela. Call 6-1-1 to speak to Q Link customer service and see if they will allow you to switch your plan. If not, you can always switch to a different service provider after 60 days.

  59. Thomas Patton says

    Buyer Beware! QLink used to offer reasonably priced Replacement phones if you wanted a better phone. I purchase a $139 Motorola phone. However, the power button came off and it can’t be replaced by QLink. However, Motorola will repair or replace it for more than what I paid for it from QLink, plus, an additional $40.00 shipping charge. Therefore, I am now out of $139 since I will be replacing the phone and getting new service through another carrier. ADDITIONALLY… QLink no long has reasonably priced Replacement phones. They no longer carry Motorola, and their name brand phones such as Samsung or LG are around $799 or $899… I mean really? These are options for people who have low income?

    • Free Government Cell Phones says

      Only Q Link customer service can answer that question, Joni. Give ‘em a call.

    • Free Government Cell Phones says

      We’re not your service provider, so we can’t do that, Wayne. This is an independent informational website. You need to contact your service provider’s customer service team.

      • Free Government Cell Phones says

        Call 6-1-1 on your free government cell phone to be connected to Q Link customer service.

    • Free Government Cell Phones says

      We’re not your service provider, Elaine, so we don’t know where your phone is. Contact your service provider.

  64. Stephona J Hubbard says

    QLink’s customer service is downright deplorable. Representatives can only lifelessly offer canned responses to questions about issues that do not resolve the problem. Asking to speak to a supervisor begins a sometimes 2-day process that still may not provide needed information or resolutions. Phones are very often refurbished, outdated equipment. As long as you can get a phone that works and does what you need, this company is “just ok”. If you ever have questions or problems, expect time-consuming frustration .

  67. Nikki says

    Everytime I try to login to my mobile account and contact customer support no one ever replies (email or phone#) when I call I will be on hold 4ever or else told to call back during business hours and it will be within the business hours. I can not send a text message cause it says roaming and when I try to call it will say no Sim or Sim error. Now it says PUK code. LMAO. When placing a call it also says thank you for choosing Verizon please hang up and dial *611 or it will say sprint error 97. I have tried different Sim cards ( brand new). But other times I can call out but never do I receive a call unless it’s my ole man. I get text messages once and a while. Plz help me.

    • Free Government Cell Phones says

      Have you done as it says and called 6-1-1 on your free government cell phone? We weren’t quite sure from your comments if you had taken that step.

  68. Dale Ronald Remine says

    Hello. I want to renew my life line and get a phone. Dale Ronald Remine born jan 29 1959. Old i have food stamps and am on Medicade. My service exspire soon. I think the 26. D*******@gmail.com message 702 626 ****. Thank you

    • Free Government Cell Phones says

      We are not your service provider, Dale. This is an independent informational website. Contact your service provider’s customer service team by using the contact info we provide in the article above.

  69. Tessa L Feazell says

    Is there some type of code I can use to reactivate an old SIMs card for my qlink phone service

    • Free Government Cell Phones says

      No. If your service has been discontinued for any reason, it cannot be re-initiated without re-enrolling.

    • Free Government Cell Phones says

      You can’t. You need a phone. You apparently signed up for a plan that provided you with a chip. That kind of plan is intended for someone who has a phone or intends to go out and buy one. We assume you got some internet usage with that same plan because that’s usually how they are structured.

  71. Elloween campbell says

    I just signed up for quilk link government lifeline service will I receive a phone I don’t have one

    • Free Government Cell Phones says

      We don’t know what plan you signed up for, Elloween. You should receive a phone, but some companies offer plans that give you a SIM card.

  72. Joseph boast says

    How do I get a puk code for My Qlink sim card? It has locked me out of phone. I repeat it is for a Qlink sim card! My phone number 602 332 ****, I have a moto e5, and my zip code is 85053!

  73. Rebecca's carter says

    My phone from qlink was lost or stolen over a year ago and my partner still can’t get a phone because it says that I am still receiving the lifeline program but it supposedly unrolls you if you don’t use it for 30 days and it has been over a year for me so far and he can’t get the help he needs

    • Free Government Cell Phones says

      Call in again and ask to speak to a customer service supervisor.

  75. Patty Carte says

    Hello I am the assistant business manager at Harbor Health Care of Ironton.
    We have a new resident that is on Ohio Medicaid and she is wanting to see about getting a free cell phone. Can you could me some information regarding this? Thank you, Patty Carte

    • Free Government Cell Phones says

      That’s what this website is all about, Patty. Just click around the various pages shown in the navigation bar at the top of this page. And here’s a direct link to all the companies and plans available in your state. Check them all out carefully to find the one that fits your resident’s needs best:

      https://www.freegovernmentcellphones.net/states

  77. Betty Anderson says

    To whom it may concern, my qlink wireless was stolen and I wish for you to turn it off please. Thank you so kindly, and my phone number was 719 963 ****

    Sincerely.
    Ms. Betty Ruby Anderson

    • Free Government Cell Phones says

      Sorry, Betty, but we are not Q Link so we can’t help you turn your service off. You need to contact Q Link customer service directly.

  78. Offandgone says

    I’m on full disability and food stamps. I just moved out of the drug infested city housing and my phone gets cut off.that was 4 months ago and they still haven’t sent me a SIM card.
    Iv filled out the application every 2 weeks thinking eventually the state and them will get on the same page….. nope….I’m clueless as to what proof they are seeking of when they say your proof has been denied. Then I call….. someone in India asnser the phone in a call room so loud I half to yell into the phone just to hear myself talk. And forget about understanding the agent. O but they have the chat agent to goes round and round the question and never answers anything.
    4 months and im no closer to getting a new sim card than the day I started and I don’t know why or what they want.
    fortunately I just found out that that haven’t got the monopoly on this so I’m happy shopping around!

  79. Brenda says

    Càn I just become a regular paying customer with qlink and stop my free qlink lifeline services?

    • Free Government Cell Phones says

      As far as we know, Q Link only provides Lifeline free government cell phone service.

  80. Toya says

    I have been trying to solve issues with my phone for 3 weeks now they said send proof I sent proof still they say they didn’t get it then they put this thing on my phone to where my phone is malfunctioning and I can’t get through to them to do anything about it I’ve been using this phone service for a long time and I’m about to give up because I’m very unhappy and very unsatisfied

  81. Ann says

    Q LINK IS A BAIT AND SWITCH SCAM.

    IT took a month for me to get their old phone and it didn’t work. I sent it back w/required paper work and then didn’t hear for another month.
    When I called I was told I WOULD HAVE TO PAY $35 TO GET A PHONE. I was also told my acct. was canceled which I did not do, their phone was specifically sent for repairs.

    I wrote complaints to Ga Pub. Utilities Commission and GA Comsumer Protection Bureau which wants complaints like this that affect the pubic, not just the individual

  82. Dana Davis says

    Submitted papers on income 4 times they said it’s not acceptable let’s see social security benefits letter and military award letter and still not good enough. So now I have been on hold for 20 minutes just to cancel my application lol this is sad.

  85. Corliss Pickett says

    If my mother and I have the same address will her income included toward eligibility for a free phone.

    • Free Government Cell Phones says

      Depends. Do you qualify as “separate” households? Do you pay her rent? Do you buy your own food? Those are the kinds of questions you will be asked to determine if you can qualify as separate households.

      • Free Government Cell Phones says

        You’ve left three comments — one at 3:14 pm, one at 3:18 pm, and the third here at 3:20 pm. Are you really demanding that we answer all comments within your self-imposed six minute deadline?

    • Free Government Cell Phones says

      First step: Contact your service provider’s customer service team. Second step: There are no second steps. Just do the first step.

    • Free Government Cell Phones says

      What happened to your service? Have you spoken to your service provider’s customer service team?

  88. Brian says

    I am trying get replacement gov. Phone she is in need. How do I help her get new government. Phone hers is broke

    • Free Government Cell Phones says

      Contact your service provider’s customer service team to find out what its replacement policy is.

  89. Mary O'Neill says

    Hi I see my comment is gone so u must be reading it. I have tried to call at least 15 times today. I listened to the whole recording each time and was told to turn my phone on for 5 minutes and get back to them. I did so! But to tell me the same thing 15 times was ridiculous. Could u pls look into this and give me a phone # that I can actually speak to a representative/agent, a live person. If u can’t do that do u have another way I can address this problem. At this point, I have NO MINUTES. I was told I have 970 minutes left on my phone. They are trying to change my phone and put my minutes on it. Pls give me an answer I can use. Even if it’s on the same phone I rec’d from u. I don’t like the thought of being stuck on the rd w/no phone.

    • Free Government Cell Phones says

      We are not your service provider, Mary. This is an independent informational website. You need to contact your service provider directly. We provide contact info for Q Link right here on this page.

    • Mary O'Neill says

      Thanks for the help! I told my friends u’d come thru for me! A little kindness goes a long way! Have a good night to u all!

  90. Mark Lavallee says

    I paid for a replacement phone and never got it. I even paid for more data but I can’t use it. My phone doesn’t get internet connection.

    • Free Government Cell Phones says

      Have you contacted Q LInk’s customer service team? If not, that should be the first thing you do.

    • Mel says

      I was attempting to secure my Qlink phone and the Sim became PUK LOCKED. They said they can’t help me and want me to buy a new handset from them. Judging from the one I already have from them, I’ll pass. I’m deciding which other provider to switch to but site says “Temporarily down”, another lied on their page saying THEY are the only provider in my state … SMH.

    • Free Government Cell Phones says

      We are not Q Link, Joyce. But we can tell you with certainty that reception is far from consistent from block to block, much less in an entire state.

      • Norlyn Nelson says

        I received a phone in place of my old flip phone it didn’t work when I got it but they would not send me another one and I tried for about a year then I decided to send them the money that they wanted for a phone but I never received the phone and now they’re saying they never received any money but they cashed the money order. Taking over 3 years of telling them at least several times a month that I don’t have a phone when they tell me all about all the wonderful minutes and data I have they never shut me off but they never responded! So now I’m just riding around I might as well pay them the money for another time for the phone. So that would be $50 for a piece of shit phone if they send me the same as they sent me before that didn’t work which was the shittiest in cheapest and lowest grade smartphone that exist, but there’s many times when I really could have used that phone and really needed it! So three years that’s how I decided to turn in my flip phone for one that had the flash content to be able to even handle data! But just don’t want to make sure I keep the little tag on the money order that I’m sending and I’m going to take pictures of it before I send it so they can’t tell me that they didn’t receive the money! And how would they know anyways they keep the rottenness records that ever was they can’t even get back to me in over 3 years when they say they’ll get back to me the many times that I glimpsed messages in different ways! They always said they review my message and get back to me and never ever did! They got the money for the when they didn’t send me and I don’t like paying money twice for the same thing but I guess I got no choice but it’s not going to happen again!

  95. Erin says

    Don’t bother with Q-Link unless you think you’ll never lose your phone or want to buy a replacement.. Losing my phone was completely my fault and I was willing to buy the $25 replacement instead of just hopping services like I used too. But they wouldn’t take either of my cards even though they say they take Discover and Mastercard. I tried to purchase via the website and got a popup saying my cards were “blacklisted’…These are my current cards in good standing, never stolen. I don’t know what they mean.

    I attempted to contact customer service via both phone (they say they will call you back if you want) and email and no reply. Sent a follow up email about a week later and still no reply. The first email was very detailed so they would understand what I needed help with and I was clear I had lost my phone. Now today they have canceled my account, so I have sent an email AGAIN this time asking why as I reported it lost and asking for reinstatement. I doubt I’ll hear back.

    This isn’t the first time I’ve had trouble with customer service. The concept of Lifeline is great but the service greatly need improvement. Phones are still tinny, you can’t always (if ever) bring one lifeline phone to another lifeline service (so have to just trash phone), customer service can be difficult to contact (some don’t even have a contact email). This program is suppose to help people stay connected; I was totally willing to pay for a new phone but they just didn’t want to help me.

  96. Kimberly Harrison Pierce says

    Can I keep my current phone number? I am applying for help with heat, electric bill and any other assistance I can receive through a case manager.

    • Free Government Cell Phones says

      Yes, you can keep your current phone number, but you must REPEATEDLY tell the customer service agent that you want to “port over my current phone number.” And make sure you confirm that it has been done before you end your call.

    • Free Government Cell Phones says

      We certainly can’t reconnect you to that service rep because we are NOT Q Link, JoAnn. But even if we were Q Link, how could we possibly find that service agent based on the info you provided?

  99. dale schwartzkopf says

    how can i get a hard copy application on the web trying to get my friend one but she doesn’t have internet?

    • Free Government Cell Phones says

      It varies by company, Dale. Some won’t allow you to enroll except online or by phone. You’ll need to call customer service at the company you want to enroll with.

  101. Maureen Hall says

    My qlinks phone is no longer working, had phone for 20 years. How can I get another one.

    • Free Government Cell Phones says

      For your Q Link phone to be working after 20 years is an amazing feat since the company was founded only 8 years ago. But no matter how old it is, you have two options. (1) Contact Q Link customer service to find out how to get a replacement phone, or (2) Check out all the free government cell phone plans in your state and you may find one that fits your needs even better than your Q Link phone. Here’s where you can find them all:

      https://www.freegovernmentcellphones.net/states

  102. Niramesha Phillips says

    I have been trying to upload my information for 2 days and call and I am not getting through please give me a call at 832 718 **** because this is ridiculous my number is 10811**** please contact me as soon as possible.

    • Free Government Cell Phones says

      No reason for us to contact you, Niramesha, because we are not a Lifeline service provider. This is an independent informational website.

    • Free Government Cell Phones says

      No problem was for as we know, Lii. Lots of companies require full socials.

  104. Robbie Williams says

    I need for you to send me a phone for Robbie Williams address because his phone was sent back because he didn’t put the full address on the application the address is *** ********* road apt ** can you send it to the address?

    • Free Government Cell Phones says

      No, we can’t, Robbie. This website is not affilated with any of the free government cell phone companies. This is an independent informational website. You need to get in touch with your service provider.

  106. Barb Carver says

    I have been with QLink for over 3 years and had no problem with them until I purchased a new phone from them. Not one of the cheap $25.00 phones but a $139.00 phone. When I moved from one apartment to another apartment, in the same building, they couldn’t seem to get my new apartments number to update. For over 10 month’s I called to try to update my address, which resulted in the same problem, they couldn’t get it to update. Was this my fault? No. So when I went to order my new phone, I specifically called customer service to make sure that the phone I was ordering was sent to my current address, not the one that they had on file. The customer service representative assured me that it would get sent to the current address. I waited and watched when it would be delivered. I got the notice that it had been delivered and went to my mailbox to find it empty. Come to find out, it had been delivered to my old apartment. To make a very long story short, the people living in the apartment had got the phone but told the manager of the building that they had thrown it away. When I showed the manager that they had indeed used the phone, she told them that they could be evicted for theft. In the meantime, I called the post office, my debit card to put a stop on the payment, called the police to make a police report and I had called Q-Link to report that the phone was sent to the wrong address and had been stolen. I was informed by Q-Link that it was too bad, that none of their services are guaranteed and I would just have to order a new phone. AUFKM!!! I wouldn’t have thought too much about it had it of been $25.00, but $139.95, that is a lot of money to me because I live off of SSDI. After a week of pondering what I could do about getting a new phone, the people that stole it showed up at my door with the $139.95 because they didn’t want to be evicted. So I called my debit card company and told them to cancel the stop payment, which they did. Which means that I did not receive any money back from Q-Link or otherwise. I reordered the phone, contacted the post office and told them that they were sending me another phone and to make sure it went in my current address, not the old one, which they did. So I am thinking everything is just fine. Until I got an email stating that I was almost out of minutes. So I went online and tried to order their $2.00 bundle for unlimited minutes and other stuff. I received a message that I could not use a card to purchase anything because it had a chargeback on it and that it had to be in the form of a money order. With it being on a Saturday, I couldn’t call them, they are the only company for lifeline phones that are only open M-F from 8-6. That is another drawback with this company, plus the fact that you can be on hold for up to an hour just waiting to talk to a person. So I emailed them asking them to allow me to purchase things with my debit card because there had not been a chargeback on the card. I even sent them 2 different statements from the debit card company that there had not been any money recovered because I had canceled the request. I got an email back from them telling me to contact them to get this problem fixed. So on Monday I called and told the customer service person the issue and he said that he would run a different card if I had one, which I did. The same thing came up, I had a chargeback on the card, I couldn’t have it was a different card that I had just got on the previous Friday. So I asked to speak with a supervisor, after being on hold for 30 minutes, I finally get a supervisor. I explained the circumstances of what had happened, how I sent in the proof that I had not received any money back and would like to get some minutes on my phone. I think they all read off a script because he kept repeating to me the same phrase that the customer service person had repeatedly said to me. “You had a chargeback on this card and you can’t purchase anything unless you buy it with a money order.” After hearing that for the 100th time, I became very upset and told him I was not stupid, I had heard him but he was not listening to me. Needless to say, he continued to interrupt me when I was trying to explain to him about sending in proof that I had not received any money back and should be able to purchase minutes. After a time, I got tired of being disrespected, interrupted and I went South on him. He said that he was not going to be talked to in that manner, even though he was extremely rude to me and if I used one more swear words he would hang up on me. Well, I told him he didn’t have to worry about that, and I hung upon him. What kind of lifeline program doesn’t take responsibility for anything that they offer and when you have proof of something completely ignores it? I would have understood if I had received the money back, but when they are refusing to let me purchase minutes with any card, that is stepping over the line. So I have reported them to the BBB, Universal Service Administration Company, the State Utility Service and the FCC. I will probably have to find a new provider, but after being treated like a criminal that is fine with me. I would not recommend this company to anyone after this.

  107. soulnull says

    I’d like to share an experience I had with qlink for those who are trying to make a decision. I have been with them for about a year, and honestly had no problems. I found out that Safelink offered 2gb of data, so I decided to give them a try and see if I could get a signal with any of the 3 providers they work with. I contacted qlink about a number port and letting them know I was switching service providers.

    Qlink responded, but not in the way that a rational company would. All of my account information was deleted, so I don’t even have an account number to give to safelink. They have been hanging up on me, disconnected the phone number I was trying to port, and are no longer even letting me through to speak to anyone. I’m actually willing to pay for the number to be forwarded, but they won’t even let me offer to do so because they’re blocking my calls now. I understand I can’t have multiple lifeline providers, but there’s a legal process to port numbers, and they’re clearly not following it. Willing to work with them and find an alternative, but have gotten the cold shoulder.

    As I said, for the year I had qlink, I had no issues. The only times I ever contacted them, they’ve been very polite and their support staff is easy to understand. But it rubs me the wrong way that they’re so resentful of a transfer out. I would have likely returned, because I’ve now found that all three other major carriers do not have a decent signal here, so I’m stuck with Sprint… But not with qlink, I will not return to them due to this. So here I am again to find another provider, and I’ll have to switch yet again after the 60 day window is up.

    Just a “user beware” post. QLink isn’t all bad, but my experience turned sour very quickly when I actually needed them. Just something to keep in mind.

  108. Kristina says

    Im trying to contact QLink to update my address it’s been almost a month and i have YET to recieve my free phone.

    • Free Government Cell Phones says

      We provide the company’s contact info in the article above, Kristina.

    • Barb Carver says

      Good luck updating your address with them!! It took them over a year just to get my apartment number changed. I would find a different company.

  109. sam says

    I’m looking for a company in the Washington State area that has simple phones for their plans. I have a hard time navigating the “smart” ones and don’t need or desire anything but a talk/text phone. Have they gone obsolete or is there still an option somewhere? thx.

    • Free Government Cell Phones says

      We do not know of any service providers who are still offering old-fashioned flip phones. Readers? Do you know any?

      However, there is an option. Check to find which Lifeline companies offering plans in your state also offer Bring Your Ow Phone options. That would allow you to go out and purchase whatever compatible phone you want and use it as your free government cell phone.

      • Anna says

        BYO phone sounds good but I can guarantee that your phone isn’t compatible. My LG phone isn’t compatible with Qlink, while Qlink is trying to sell me some unbranded phone for $25 that looks exactly like mine. Probably another ZTE garbage that I ended up tossing in the trash

  110. Mr. Woodson says

    I’m living in a shelter in the Philadelphia area & would like to see if I qualify for a free Q link phone.
    You can reach me @ 267-325-****
    Mr.Woodson

    • Jason says

      Hello I’ve got a att phone that was handed down to me how do I get my q link Sims to work in it..it’s a Alcatel 5044r.ive contacted att and unlocked the phone sim to accept other carriers sim.in the phone setting is show my new number and all that just no network connected or detected something like that.please help

      • Free Government Cell Phones says

        We don’t claim to be tech experts and really have no idea how to solve your problem. Google is your friend.

  111. Diane Snowden says

    How do you get your replacement phone to accept your minutes/data from your old phone?

    • Free Government Cell Phones says

      Good question for the Q Link customer service team. Give them a call.

      • Lena Mushkina says

        I am trying to get a free phone and service from Qlink for my father for 6 weeks now. It is feels like they make fun of us. It took time to understand how the papers should be filled. finally, in 4 weeks it was done and we were emailed about a phone that was sent for us (which we paid for, by the way). The phone was “dead on arrival”. We tried to charge it, took to the “radio shack”-to the specialist-to find, what was wrong. No one could find the reason and fix it. So, I called the company and their agent emailed us a return label and promised to replace the phone. Instead, in two weeks, when we did not hear from the company, we called. To our surprise the automatic voice informed us that our account was cancelled because we returned the phone…I am trying to contact the live person, sent messages through website (no email or chat are available). Still nothing. what should we do next?

        • Free Government Cell Phones says

          No one has ever accused the Lifeline companies of investing heavily in customer service. It is probably our readers’ most frequent bitch. Because you’ve had this much trouble with Q Link, we recommend that you attempt to enroll with any other company offering Lifeline service in your area. You can check them all out here:

          https://www.freegovernmentcellphones.net/states

          Check them all out very closely to find the one that offers a plan that fits your needs best.

        • cemile says

          I had a very similar experience w/ Qlink and their retaliation arsenal when finally I tried to switch. In my case they wouldn’t cancel me so I couldn’t sign up w/ another company…
          I got so mad that I stopped trying to get a working phone a year ago and now enjoy that me w/o a phone frustrates others more than me…LOL
          Yeah I wish they’d offer a minimum amount of public phones again like bus stops, hospitals etc.

  112. Samuel Dewayne Larocco says

    I need to speak with a real person from Q link who speaks clear English

    • Free Government Cell Phones says

      Good luck finding someone who speaks clear English at any call center for any company. Seems to be something that’s almost impossible to find these days.

  113. Anna Bennett says

    I have a q link phone can i still apply for a safe link phone and which one is better

    • Free Government Cell Phones says

      Contact Q Link customer service by phone (if you can borrow one) or by email.

      • Christine Grace says

        Yes this is Christine Grace I need use to deactivate my account and I need to talk to a suppervisornow

        • Free Government Cell Phones says

          We can’t deactivate your account because we are not your service provider, Christine. Contact Q Link customer service using the contact info we provide in the article above.

  115. Antonio Slaton says

    I am trying to send a proof of my ebt card for verification to get my qlink wireless free phone.

  116. Martin says

    To everyone…Save yourself a lot of wasted time click off. This is just an ad masquerading as an article. Regardless of the thousands of complaints around the internet citing how DIFFICULT it is to sign up with one of these providers this AD pretends it’s beyond easy. Absolutely soulless individuals.

    • Free Government Cell Phones says

      That’s going to come as a huge surprise to thousands of FreeGovernmentCellPhones.net readers who sign up every single day of the year, Martin. May we ask where you acquired your vast storehouse of knowledge?

    • soulnull says

      I personally found the process quite easy. Sure, any government program is going to have scams surrounding it, but this is a good resource. The admin can get a bit snippy at times (though I personally find this entertaining, especially regarding poorly researched queries) but all of the information here is good.

      • Free Government Cell Phones says

        To paraphrase actress Sally Fields, “You like us, you really like us.”

  117. Steven Michael Cunningham says

    Quite nice knowing my courtesy if repaid in kind. All my hope! To peace solely!

    • Connie Hedges says

      I have qlink and my first phone the free one broke so I purchased one for $25 a few months back that one the screen is shattered I don’t know if it had gotten too hot or what but I do not have any more money to order another one should I just go ahead and cancel with qlink please someone let me know what to do

      • Free Government Cell Phones says

        You can always switch service providers (and receive a new smart phone from the new company) if you’ve been with your current one for 60 days or more. Here’s where you can find a list of all the free government cell phone companies and plans in your state:

        https://www.freegovernmentcellphones.net/states

  118. Tammy says

    How does my friend log out of her government phone to log out of Dawn Vicknairs personal phone cause someone we need to delete

    • Free Government Cell Phones says

      We’re not your service provider so there’s no way for us to know. How ‘bout if your friend calls 6-1-1 on her free government cell phone and asks customer service or tech support.

    • Free Government Cell Phones says

      Try enrolling by calling the service provider’s customer service team. If that doesn’t work, try enrolling with a different company.

    • Free Government Cell Phones says

      That’s what most of the free government cell phone companies charge for basic replacement phones.

  121. vanessa says

    hi nice meet to u this is vanessa want need free cell when know let u ok thankyou

    • Free Government Cell Phones says

      C’mon, Vanessa. Have you actually bothered to read anything on this website. You can’t enroll by leaving a comment here. It takes a little more work on your part. Read, honey, read.

  124. Azenett Martinez says

    I order my phone from q links more then a month a go I lost I previous phone so I paid for a replacement and it’s been more then a month that I haven revived my phone who I talk to because I call customer services and no one can tell went will I get it I send emails and I don’t get a reply? I need my phone.

  125. Lee Schappell says

    Would someone, a real, live person, please help this old guy, who has been trying to help a paralyzed woman, who is a patient in a nursing home, with no phones in the rooms, to get a phone, so she can connect with the outside world and get the things she needs? Please! I’ve made application to Q Link, (enrollment #95389653) and sent PA State documentation of her Medicaid status. The app process then led me to LifeLine, where I filled out their app for eligibility, but I’m now stuck at that point – I don’t know what to do next. Maybe, I was supposed to go to LifeLine first, but I think I got bad info from my PA State Rep. LifeLine asks me to select a phone company, and when I select Q Link, it says the app has been cancelled and I must go back to the beginning – but, the beginning of what?? I’m the woman’s outside caregiver and “gopher”, but I must leave here for two weeks of work in California. Since I actually began this process with Q Link about a month ago, I was hoping I could succeed in getting her a phone before I leave here April 17. So, my appeal is: Is there someone with a heart who would be willing to please help me complete this process for Katrina, because this little man is stuck? I also found note of a second number that could pertain to enrollment at some time: #95689180, but I’m not sure, as there have been several people trying to help her, but they’ve quit, and I’m still trying. Please help! Please call 610-781-**** or email *************@Comcast.net.

      • Bryan says

        You guys sent me a broken phone that pops up Google service crashing and nothing works it pops up every two minutes and I just got it you can reach me at not the phone u sent me because it doesnt even work

        • Free Government Cell Phones says

          Q Link will neither see nor respond to your comment here at FreeGovernmentCellPhones.net. This is an independent informational website. You need to contact Q Link directly.

    • Free Government Cell Phones says

      Not a clue what you’re talking about, Al, but we assume it’s a question for Q Link. Try contacting its customer service team.

  128. QUEEN E. CHAMPION says

    I’M LOOKING TO PURCHSE A PHONE FOR MY FAMILY RIGHT NOW, BECAUSE I DON’T HAVE ACCESS TOO ANY,AND A SINGLE MOM W/ KIDS. THANK-YOU

    • Free Government Cell Phones says

      You didn’t send us anything, Gwandalette, because we are not your service provider. If Q Link is your service provider, get in touch with its customer service team.

    • Free Government Cell Phones says

      We are NOT Q Link (nor any other free government cell phone company), so we have no idea. Check with Q Link customer service.

    • Free Government Cell Phones says

      Might be a good idea if you called Q Link using the contact info we provide in the article on this page.

  132. tori says

    does anyone know what tower(s) or service provider Q-Link uses? ive searched for my question and haven’t found a straight answer. i just want to make sure, it’s not At&t.
    thank you in advance.

  133. Tammy Nunnally says

    How do i cancel this phone service provided by you, due to doesn”t work in my area, not my fault, now because of your mistake, i cant go another provider,cancel it kill it i dont care take care of this matter immediately. I dont remember my pattern, much less the stupid phone number.

    • Free Government Cell Phones says

      For the 10,743rd time, WE ARE NOT YOUR SERVICE PROVIDER. This is an independent informational website that has zero affiliation with any of the free government cell phone service providers.

  134. Anonymous says

    After reading the nightmare scenarios and complaints on service and customer service, I’ve opted to buy a $30 cheap track phone and use txt now app. I’m limited to wi fi only but can usually find a business with public wi fi access. If I can afford to top up my old flip phone for the month it’s a bonus to have that convience. I understand this option probably won’t work for most individuals though. I’m fortunate to live with someone who has regular service.
    I haven’t seen anything regarding if you port an existing number to a government phone if you can get it back if you cancel and are able to get regular service.
    I’m not sure on the land line option but it may be a way to have a more stable service without all the legal and other minutes, data, roll over, no roll over, charge extra, penalized, etc traps that appear to be in just about all the terms and conditions of what I have read on different carriers.
    If no frills communication is what is needed landlines seems best way. But of course there are circumstances where that isn’t best for some individuals.
    I’ve decided not to go the free government phone route for simplicity sake. An old flip phone and cheap track phone for wi fi and a close companion with regular service is my choice and advice if it works for anyone who just doesn’t want to get caught in the trap of what I see government phones have to offer.
    On the other hand I’m sure or at least I hope the phones and plans do work for those who have no other options.
    All the above is my opinion of course. But perhaps some will agree. Thanks for reading. I know it was long winded but the points made are relevant.

  135. Wendi says

    I keep submitting my eligible information, but keep getting denied. Also, when I call, I am on hold forever and never get a person to talk to.

        • Free Government Cell Phones says

          Won’t do you any good to complaint o us, Misty. This is an independent informational website. Contact your service provider.

    • John Stevens says

      On hold? I Nevey get past the stupid menu and when i try the 0 method it justy disconnects me.

    • Free Government Cell Phones says

      (1) Call customer service and ask it to be terminated. (2) Turn if off for 30 days to make sure you neither send nor receive any calls and it should be terminated automatically. (3) Do not recertify when your one-year anniversary rolls around.

  138. Karen Davidson says

    I have a phone through qlink and it is junk. The service doesn’t work all the time and the phone has no memory left when you get it, ex: error message says that the system drive has stopped multiple times a day. When I attempted to contact them about it I received a form letter stating they did not have service in our area.

    Who has a decent phone and service? I need to be able to contact my Doctors.

    • Free Government Cell Phones says

      It’s impossible for us to know who has service and strong signal in your specific area, Karen.

  139. cheryl priester says

    Why is it the minute that I receive my Qlink phone The email that I received from Q link ALL link stop working. The helpline stop working phone numbers to contact you link the voicemail is a wraparound and it just keeps asking you the same questions after you push 4 like you’re supposed to. Is this a scam and how do I return my phone. I want no part of it. I did not activate it I want to know how to return it

    • Free Government Cell Phones says

      Contact Q Link customer service by calling 6-1-1 on your free government cell phone.

      • Karen Cooper says

        I had to email them to cancel my service . Cause I lost my phone and I requested them to turn it off so I could go through a different co.apny a week later it was still on and waS not able to get a new provider . So I emailed them and I was serious and said that if they dont turn it off I’m contacting the FCC and reporting them.

    • Free Government Cell Phones says

      We’re not Q Link, Stells, so we have no way of checking the accuracy of your application. You should contact the company’s customer service team to check your status.

    • Free Government Cell Phones says

      That all depends on the make and model of your phone, Hattie. We’d suggest that you Google that make and model number and the words “user manual.” Once you have the user manual, you can look up the answer to your question.

  142. Nancy Peterson says

    Still haven’t received my phone for, called 800# he said something about a USAC recertification, I was supposed to get a letter, never got it. Need a recert. number to get this done. This has been going on since February, they’ve cancelled my account, taken my $25. and along with another application and to this day, still no phone.

    • Free Government Cell Phones says

      If we were you, we would attempt to enroll with a different service provider.

    • Free Government Cell Phones says

      OK, this one has put us over the top. Screw you and the freakin’ horse you rode on, you anonymous piece of excrement. Learn to read, you lobotomized waste of oxygen. This is an independent informational website (as we’ve said about a thousand times in response to reader comments) and we have absolutely nothing to do with Q Link or any other Lifeline free government cell phone company. WE have never called you. WE will never call you. WE have no interest in talking to you. If you have a problem with Q Link, we have one wild and crazy piece of advice for you — call Q Link.

        • Free Government Cell Phones says

          Sorry, but everyone once in a while we’re pushed over the edge. This was clearly one of those times.

          • Eric Flamm says

            Any idea HOW to “call Q Link”. I don’t have, have never had, and never will have a free phone, but Q Link insists on sending me weekly usage statements along with other undesired e-mails. There voice mail system, once you get through a zillion members, requires the phone number on the account (reasonable), which is on all the statements they send, but then it want all sorts of personal info (date of birth, zip code, and ssn), which invariably fails, since it’s NOT my account. How am I supposed to kill it if I can’t reach them – I’ve sent reply e-mails and e-mailed from their website, with NO reply.

            I don’t suppose you know how to reach a human there?

          • Free Government Cell Phones says

            Check out the USAC.org website. Do a little clicking around and you’ll find a page that allows you to file complaints and get help from the USAC staff. Good luck. Your experiences must be very frustrating.

      • tonia estilette says

        Finally you lost your cool I would have long ago with these stupid ungrateful dumb asses tha

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone to speak to customer service. Or you can simply not decertify when your enrollment anniversary comes around.

  149. Mark Baker says

    I just got a phone from assurance wireless the phone will not work here at my house they said there is nothing they can do how do I change company

    • Free Government Cell Phones says

      We dont know why Donld palmer habent got his phone. Sorry. Call the company.

  151. Joseph says

    How do I fix my phone for (ice) on my phone
    Phone number on my phone is
    610 564 **** (redacted by Free Goverment Cell Phones)
    Thanks Joseph mullen

    • Free Government Cell Phones says

      Joseph, are you talking about “fixing your phone” for placing it into ice, or for helping or hindering Immigration and Customs Enforcement(ICE)? Confused as to why you’d want to do either.

  152. Candace Sherman says

    a year or two ago my qlink phone was stolen I canceled it because I didn’t want to buy used in the minutes free if it wasn’t me cuz your phone was in my name with Yuli and I can’t afford to pay $25 to replace another one I’m on food stamps and have no cell phone does it make sense you know if it was stolen I couldn’t see whoever stole my phone to get free minutes from qlink if it wasn’t me

  154. dan weiner says

    Question is in regard to how I go about switching providers? Last year I was automatically given Qlink so I need to know how to prevent it.

    How do I keep my same phone number?

    I have my own cell phone now. How can I transfer service with my same number to existing provider or new provider?

    How do I keep my phone number?

    • Free Government Cell Phones says

      The only reason you should have been transferred to a different service provider is if your old provider went out of business. Is that what happened when you were switched to Q Link?

      You can switch service providers any time you want. Here’s an article that tells you how to do it:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      You can keep your old number by telling the new service provider’s customer service rep that, “I want to port over my current phone number.” That should be all you need to do. But before you say good-bye to that rep, make sure that you confirm that your current number is being ported over.

  155. dan weiner says

    The site is not updated. I have Q-Link and I get 1000 minutes. How do I know if the other provider information is accurate? I can’t believe I have to call every company.

    • Free Government Cell Phones says

      We can’t believe it either, Dan. We should be freakin’ horsewhipped for not having every one of the thousands of pieces of information on this website updated every hour on the hour so that you are not inconvenienced in the slightest. Shame on us. We are low-life dogs unworthy of your respect or your consideration. Maybe you should punish us by visiting some other website that has every imaginable piece of Lifeline data updated so that you need to nothing for yourself. What’s that? Our office intern just reminded us that there are no other sites that compare to this one. So it looks like you’re out of luck, Dan.

  156. Rich says

    Qlink wireless will not let me sign up using my food bank address. Im homeless and have been using assurance for years with that address. It’s impossible to talk to someone at qlink. Anyone how to talk to them?

    • Free Government Cell Phones says

      Many readers have voiced the same complaint, Rich. Do you live in a shelter or some other kind of group home? They will make exceptions and allow multiple residents of a group home to all have free government cell phones. But if you don’t have a permanent address nor live in a group home, it’s virtually impossible to qualify for the program. Crazy, isn’t it?

  157. Terri savage says

    I ordered a phone through q link wireless and never received it but found out the phone had been postmarked delivered,and is in use .how do I track down my phone.

    • Free Government Cell Phones says

      Speak to Q Link customer service ASAP, Terri. The contact info can be found in the article above.

    • Free Government Cell Phones says

      We think you’re asking how to cancel your account. Correct? If so, you can call 6-1-1 on your free government cell phone to speak to customer service. They can cancel your account. Or you can just turn the phone off and stick it in a drawer and make sure you don’t use it for 31 days. Your account will automatically be cancelled.

  161. Caitlin says

    No one at Q Link will answer the phone. Ever.

    No one at Q Link will respond to written correspondence sent to the Florida address by mail.

    No one at Q Link will respond to written queries submitted on the Q Link site by email.

    It is a federal program. Call the FCC and complain: there is no customer service. Call your Congressman / Congresswoman and call both of your US Senators.

    • Free Government Cell Phones says

      Depends, Yolonda. Did you break or lose the one you had? Or is there some other reason?

    • Free Government Cell Phones says

      You can do both by dialing 6-1-1 on your free government cell phone. That will connect you to your service provider’s customer service team.

  164. Derek says

    I’m trying to help a client recertify his phone for the year and we are having problems.

    • Free Government Cell Phones says

      This isn’t Q Link, Derek, so we cannot solve your problem. This is an independent informational website.

  165. Diana Benjamin says

    why is Q link not provided in my area and at one time they did?I live in Odessa Texas 79766

    • Free Government Cell Phones says

      Only Q Link can answer that question, Diana. You can contact them using the contact info we provide in the article above.

  166. James Butler says

    I just wanted to say thanks for the comprehensive informations. I also want to say that I applaud your patience and restraint. I’m baffled at the number of people who can’t tell the difference between an informational website and the actual phone company website where they should be acting like asses. I’d have gone off 1000 times over.

  167. DIANNE FALGOUST says

    how can i get an upgrade with more minutes and a new phone number i get so many calls for other people thank you.

    • Free Government Cell Phones says

      Speak to your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      • Michael DOWDELL says

        I am a former Georgia Qlinkwireless customer and had to cancel my Georgia account to apply for Florida Qlinkwireless services.

        • Free Government Cell Phones says

          Yes, that’s the way it works, Michael. You must re-enroll when you move to a new state. You may get lucky and have a service provider that offers service in both states, but you will need to re-enroll when your anniversary/recerfication date rolls around.

  169. Carol Holder says

    I do not want a smart phone. i was. Not ask ph. Provbider choise How do.i ssend bback?

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. Contact info can be found on this page.

  170. lois byrd says

    please turn my phone off it has been lost please turrn it off has been lost the number is 423-223-****

    • Free Government Cell Phones says

      We can’t turn off your phone because we are not your service provider, Lois. You must contact customer service directly.

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone, Sara. That will connect you to your service provider’s customer service team and you can cancel with them.

  172. Brian Adams says

    The phone you sent me only works on speaker.
    I’ve been trying to speak with someone but q link customer service is so fucked up I can’t. I see the taxpayers money is being wasted. I’ll be starting a petition with we the people to find out where the money is being spent.

  173. David says

    You can not speak to a real person. When calling that number all I get is some women that that has an ascent and speaks so low that you can not understand her…

  174. David says

    I first posted on here March 29, 2018 at 1:13 pm and it said I was approved. But still have not received an email stating yea or nea. I have sent them my Military pension paper and it says it is in review. Now sense March 29, 2018 at 1:13 pm.. It said to allow 12 to 48 hours but nothing. I am starting to believe that this whole free phone thing is a total bunch of BS. What a joke.. Yea. HA I’m laughing my butt off…And getting any help from them is even a bigger fricking joke..

    • Free Government Cell Phones says

      Sorry to hear about the problems you’re having, David. Have you tried to contact customer service to speak to an actual person? You should have received your free government cell phone by now, so it’s time to move to the next step.

  175. Susan French says

    Is it possible to just get a flip phone? I do not like the smart phones or Iphones.

    • Free Government Cell Phones says

      It’s doubtful that any of the service providers still offer flip phones, but you can always contact them and ask. (If we’re wrong, our readers will definitely let us know.) Here’s where you can find a list of all the companies offering plans in your state:

      https://www.freegovernmentcellphones.net/states

    • Free Government Cell Phones says

      Contact Q Link customer service, Laura. You can call 6-1-1 on your free government cell phone.

    • Free Government Cell Phones says

      Contact Q Link customer service at the phone number shown in the article above.

  178. David Greenwood says

    I have tried that phone number but the message on the line is not understandable. It doesn’t answer my question.. I have sent emails to Q Link and no response. So they take your info and don’t do nothing…

  179. David Greenwood says

    It says that my document was approved 3 weeks ago. But I haven’t heard a word from email or US mail.

    • Free Government Cell Phones says

      Contact your service provider’s customer service or tech support team, Gina.

  181. Rhonda Patton says

    When should I be expecting my cell phone I checked on Saturday evening they said about 3 or 4 days so can you tell me now when to expect it

    • Free Government Cell Phones says

      This is an independent informational website, Rhonda, so we have no way of knowing when your cell phone will arrive. We’d suggest that you contact Q Link customer service to get the most accurate information.

    • Selina Argento says

      Good luck.. I have been waiting for 3 weeks and still nothing. I want to apply for work and can’t cause I have no phone.. Guess I will become another homeless statistic.

  182. Viktor Meretskiy says

    I thank you for time you give me chance use your phone. but now I do not need it any more and I request disconnect this phone. # 814-636-****.

    • Free Government Cell Phones says

      Sorry, Victor, but we are not your free government cell phone service provider. You need to contact Q Link directly, and you can find it’s contact info in the article above.

    • Free Government Cell Phones says

      You do NOT receive any phone calls from us, Dan. We are not a free government cell phone company. This is an independent informational website.

  184. Kelly E Davis says

    What if you already have a smart phone and just need Q link wireless to add the minutes to that smart phone.what to do

    • Free Government Cell Phones says

      Contact Q Link customer service or tech support to find out if the specific make and model of phone you have is compatible with its cell network.

  185. Paula Williams says

    My other life line services has been disconnected, so can you let me know when I will get my gov. Phone so I will have services? Cuz when Easy Wireless received the transfer they shut me down!

    • Free Government Cell Phones says

      We are neither Q Link nor Easy, Paula. Contact one or both of them directly.

  187. Teresa says

    Ya they won’t leave teresa Cantrell cps and social services um they call his cell phone number today and his landline they need to stop calling here and people need to stop calling them on me i have gotten so fed up am not answering anything i told him to jim my dad please stop ok thank y for your time

    • Free Government Cell Phones says

      If any of our other readers can figure out what Teresa is talking about, we would appreciate a translation.

      • Maranda Tingler says

        😂😂😂😂this is seriously the most hilarious thread I have ever seen!! I am so glad I came across this Gem!!! I am ecstatic to have cheap, endless, tantalizing entertainment to enjoy with my friends and loved ones!! My Son and I will reconnect our special bond ruined by teenage boredom and dislike of parental units!! You’ve saved our Mother-Son relationship as he will now realize I am super cool and funny and know where the good is at!! Thank You not only for the belly laughs but for the invaluable Advanced Education that he will receive from this! Proof that all the years of Mom instilling her “Momness” and “annoying nagging” in regards to Grammatical and Punctual errors, Critical Thinking Skills, Common sense, every action has a consequence, if you dont use it you lose it, Self-Sufficiency, work hard on your education now so in the future you do what you enjoy and work isnt “work” but waking up to get paid to be Happy, Joyous, and free!!, Manners ARE Important, remember this simple ratio of opinion and rationale as evidenced here is safe to say 1 Alcoholic Beverage or 1 time of getting High on Chemicals = loss -1 IQ Point, and it is true “when your dumb, you suffer”!!! I would love to know who you are and meet you!! I would never be bored or annoyed of being your friend and im certain every encounter is like the 1st again and again!!! ALSO YOU CERTAINLY DESERVE A RAISE AND SHOULD BE CEO OF DEALING WITH all people associated with the terms “free” and “government”😂😂😂the best part 97% of your replies have gone over and under to be left unappreciated until a straggler like me finds the treausure!! Yes PEOPLE THEY ARE LAUGHING AT YOU!!!

        • l says

          @MIRANDA TINGLER,
          NEVER HEARD SO MUCH HATE COMING FROM ONE INDIVIDUAL SINCE I HEARD satan’s VENOM.
          GEEZ GET A GRIP lady.

        • Hilarious! says

          Miranda, I’m with you! I haven’t laughed this hard in a while.

          Good job teaching your son the value of a good education, staying out of legal trouble and all the other excellent advice you’ve given him. Keep up the great “moming!”

          As far a “I” goes, you “heard” Satan’s venom? What did that sound like? My guess is lava. Lol!

          • Free Government Cell Phones says

            Thank you very much. We’ll be here all week. Don’t forget to tip your waiter.

    • Free Government Cell Phones says

      Contact Q Link customer service, John. We provide the contact info you need in the article above.

  189. destiny says

    someone stole my phone and i never got it someone stole it off my purch the day i got can u please leeet me know what i can do

    • Free Government Cell Phones says

      Have you contacted Q Link customer service? That’s what you should have done immediately. You can find its customer service contact info in the article above.

  190. Kimaletha sherer says

    I need to know do y’all have front back camera phone I already have one from y’all but when y’all sent me my replacement it do not have a front camera on so I wonder why y’all downgraded the phone instead of upgrade I paid $25 for the phone and I do not have any of this stuff on the first phone that I have from y’all so why did y’all downgrade now I have a phone that I can’t even use I try to get the mint back on the phone y’all want me to buy another phone I do not have any money to buy another phone and why should I buy another phone and I already got a new phone that I already purchased from y’all

    • Free Government Cell Phones says

      We’re not Q Link, Kimaletha, so we cannot answer your question. Call 6-1-1 on your free government cell phone to speak to customer service.

  191. domenic mulligan says

    i lost my qlink wireless months ago and i sent them numerous emails and tried repeatly to call pushing every prompt that came up and i was unsuccessfuf in reacning a live person everytime they respond its to ask me if i want to buy more minutes i dont i just want qlink wireless to take that phone out of my name since it was stolen and its still active if anyone can help point me in thee right direction to finally be done with them and this whole messed up situation i would greatly appreciate it like i said my name is domenic mulligan the number to that phone is 401 559 ****. it was stolen and no longer in my possession and hasnt been for months but is still being used after ive contacted qlink about 100 times to ask them to please shut it off and take it out of my name

    • Free Government Cell Phones says

      Do you want your account cancelled or do you want a replacement phone, Domenic?

    • Free Government Cell Phones says

      Depends on the make and model of your phone, Nicole. Google that make and model plus the words “user manual” and you can look up the answer.

  193. Christin bennett says

    I have had the same phone going on two years now and I lost it. My understanding you are allowed a new phone once a year if it’s lost or broken at no cost. I am getting told I need $25 for replacement and I don’t have it. Is there anyway I could get a new phone at no cost since it’s going in two years since I have got a phone?? Thanks

    • Free Government Cell Phones says

      We’re not Q Link, Christin, so we cannot tell you if exceptions can be made. Q Link customer service can answer your question, but it sounds as if they already have.

    • Free Government Cell Phones says

      Are you a current customer or are you trying to enroll, Carol? Some of the automated systems are hugely frustrating.

  195. Linda Stephens says

    My enrollment number 5374****. Hi my name is Linda Stephens, I’ve filled the app. out on line then I mailed my proof that I’m on SSI still have not heard anything. could you look into this for me, Thank you.

    • Free Government Cell Phones says

      We can’t look into it for you, Linda, because we are NOT Q Link. This is an independent informational website. You need to contact Q Link customer service to solve your problem. The contact info can be found in the article above.

    • Free Government Cell Phones says

      First thing you need to do is speak to your service provider’s customer service or tech support team to find out if that phone is compatible with it’s cell network.

  197. judith alziadeh says

    please can you help me find out how i can get a phone mine was stlen and i have no phone i do try to find others places to sign up for a phone but turned down i need a phone…i have no 25 to get a phone im on limited income i do thank you for your time and concern

    • Free Government Cell Phones says

      If your phone was stolen you need to contact your service provider’s customer service team. The contact info can be found in the article on this page. You will probably be required to purchase your replacement phone.

  198. Byron Phipps says

    i am a q link customer already. my phone died.how do i get another phone?please help.

  200. Marilyn Ward says

    Please activate my phone
    I received my phone today 1-2-2018 I can receive calls but not call out they say I don’t have minutes .
    Help..!

    • Free Government Cell Phones says

      We’re not the ones you need to speak to, Marilyn. This is an independent informational website, NOT a free government cell phone service provider. You need to contact your service provider’s customer service team.

  201. James says

    Do NOT use this company, they’re awful! My phone was stolen while I was in the hospital’s ICU. Qlink continued to provide service to whomever stole my phone, despite my multiple emails to them asking them to turn off my phone. When I asked Qlink to replace my stolen phone, me they wouldn’t- they said I had to pay $25. What kind of company does that?

  202. Glenda Peterson says

    I am power of attorney for my brother who resides in a nursing home. He had Qlink as a phone provider for about 5 years. He became unhappy with the service so I changed him to Safelink. Their rep told me they would take care of cancelling the Qlink account. They did not and after 4 months the Safelink account was deactivated because he had 2 accounts. I checked Qlink and it showed his account was pending disconnect so I have not signed up for Assurance Wireless service for him. Once I did that I was told that they only send android phones which is much too difficult for him to use. It shows that the status is still pending. How can I make sure that ALL accounts are cancelled so I can find a provider that still uses the standard flip phone? The is just not enough information given on how to make sure you have cancelled old providers. Any help would be greatly appreciated.

    • Free Government Cell Phones says

      Unfortunately, Glenda, it sounds as if you’ve done everything correctly. It really is maddening when some companies don’t cancel an account like the rules and regulations say they should. There’s just not much you can do at this point.

      Here’s one idea, though. Based on your description, we’re not sure which company your brother is enrolled with. Call that company and ask customer service if it offers a Bring Your Own Phone (BYOP) program. Some companies refer to it as a BYOD (Bring Your Own Device) program. If your company does offer the program, ask customer service which types of phones you are allowed to use. Go out and purchase your brother an inexpensive new or pre-owned phone of the type he prefers and then use it with your current service provider’s service.

  203. Margaret R. Bandy says

    I had sent you a message about my free goverment phone quiting me a onthe 14 of Dec, 2017 asking for another phone.I have not recieved my phone as of this time would you please let me know how soon I can exspect to recieve a phone . Thank you Margaret R. Bandy

    • Free Government Cell Phones says

      Your problem, Margaret, is that we this is NOT a Q Link website. This is an independent informational website. You need to contact Q Link customer service using the contact info we provided in the article on this page. Good luck.

  204. Brandi says

    First things first, thank you for all the comprehensive information you and your team have gathered here for us. It’s greatly appreciated and the site is super easy to navigate for comparison when deciding which provider to sign up with. I would have been lost when I first applied 2 years ago without your site.

    Second, I must admit, I still come to this site when I’m bored sometimes just to read the comments from people who have no idea you’re not their service provider. It makes me feel way more competent than I actually am and your frequently off-the-cuff replies make it all the more enjoyable. I cannot fathom not reading a comment section before submitting a question but these people just blurt out their personal information on a public forum. It’s hilarious and sad at the same time.

      • Free Government Cell Phones says

        Some people love our responses, other people think we’re horrible people. We’re glad to know you fall in the first category.

  205. Beverly says

    I just found out by talking to the Florida PUC about QLink Wireless that they are not registered as a Lifeline Assistance Company with the State of Florida. I have asked both the Florida PUC and the FCC to conduct a systemic investigation into this company.

    I suggest that current as well as potential customers do the same think.

    • Free Government Cell Phones says

      “We” were not going to send you a phone, Anna, because we are not a Lifeline free government cell phone company. This is an independent informational website. You need to contact Q Link custtomer service to get your question answers. That contact info can be found in the article above.

      • Sean Charles McDonald says

        Where can I get the free goverment tabletnat what website

        .. Sean Mcdonald

        • Free Government Cell Phones says

          We provide contact details on each service provider’s page, Sean. For example, the info you need to contact Q Link is in the article above.

  208. adam says

    please help…my phone works…..the data works, buy I cant call out or receive texts or calls…..i’ve e mailed so many times to customer support

    adam

    • Free Government Cell Phones says

      There’s not much we can do for you, Adam, because we are NOT affiliated with Q Link in any way. This is an independent informational website. Have you tried calling customer service or tech support?

      • Free Government Cell Phones says

        Very few of the Lifeline companies have brick-and-mortar locations, Frances. But you can always apply by phone or online by using the contact info provided in the article above.

    • Free Government Cell Phones says

      That’s probably something you can find in your phone’s user manual, Katt. Do a google search for the make and model of your phone plus the words “user manual.”

  211. Harry says

    My phone has decided that it wants a code now for any app that I try an enter. Does anyone know if I can reset this phone

    • Free Government Cell Phones says

      We’re not sure what your question means, Harry, so we’ll turn this over to all of our readers and see if they have answers for you.

  212. Victoria Harris says

    My q link phone was lost and I wish to discontinue service. My name is Victoria Harris and my number is 740-358-****

    • Free Government Cell Phones says

      Contact your service provider’s customer service team, Gayle. You can call them at 6-1-1 on your free government cell phone.

  215. Carles Irwin says

    I am asked for a 10 digit code for voice mail.was not given code

    WHO has the ten digit code for voice mail.
    ?

    • Free Government Cell Phones says

      Contact Q Link customer service. You can find the contact info you need in the above article.

      • Mike Parker says

        my phone was stolen need it turned off 240-920-****. ********@yahoo.com 301-338-****. Thank you.

        • Free Government Cell Phones says

          We’re not your service provider, Mike, so we cannot shut off your service. Contact your service provider’s customer service team.

  216. madcow says

    I received my phone from qlink 3 days ago and when I called to activate and port my number from sprint they said they don’t port numbers and I’m stuck with their company for 1 year. I didn’t activate my phone. Article 2 of their terms and conditions implies that you can port numbers. Is there anything I can do?

    • Free Government Cell Phones says

      We’re not Q Link, Crystal. This is an independent informational website. You eed to contact Q Link customer service by calling 6-1-1 on your free government cell phone or using the contact info we provided in the article on this page.

  218. Kathleen Dudley says

    I applied and you do not have service in my area, so what are you going to do with my social security number?

    • Free Government Cell Phones says

      You didn’t apply with us, Kathleen, because we are NOT Q Link nor any other free government cell phone company. This is an independent informational website. Contact Q Link directly. (But take our word for it, they have no interest in your social security number if you’re not a customer.)

  219. Barry says

    Sprint does not work at all where I live in Idaho. These companies who offer lifeline services here use Sprint. My current carrier is metro pcs who uses the T-Mobile network and works great. It costs me $30 a month. Some of these upgrades with these lifeline companies are the same money for less talk, text and data. So where is the advantage of me switching to a lifeline account? I cannot use it if there isnt any or scratchy service where my house is, and the upgrades cost either the same or more for less talk, text and data. They are trying to make it easier for people like me who are low income and disabled to communicate, but they fall short when they only use Sprint.

  220. Estherolinde says

    I never got my free phone I fill out the applications but did not get my phone call me 985-803-****

    • Michelle C Houle says

      My phone got stolen I need to disconnect it need it shut off tonight immediately the number to the government phone is(636) 234-****

  221. Elisa Hernandez says

    Safelink is saying they are not my vendor.which I am sure of. I do not have paper work or phone what should I do as I have received a replacement phone from you.the cell phone is still on in my name

    • Free Government Cell Phones says

      Visit USAC.org and use their contact info to find out who your service provider is, Elisa. That is one of the services offered by the USAC.

  222. Mary thurston says

    Qlink number is automated no live operator to help i can not afford a replacement phone they want $25 . I need to speak to a live person to cancel my service at qlink and go back to safelink. But there is no answer at the number provided.

      • Free Government Cell Phones says

        There is a way to reach a live person, because a number of readers have told us about their experience. But we will be damned if we can figure out how to do it, Mary. We’re in the same boat you are.

        • Barry says

          I refuse to do business with a company who does not offer and/or offer a number or link to speak to a customer service representative.
          Thank you for your post. This is good to know.

  223. Katherine says

    Can you qualify for just a flip phone if your children receive free lunches through the tribal lunch program?

    • Free Government Cell Phones says

      Are you saying that you don’t want a newer, better smartphone, Katherine?

  224. Connie Murphy says

    my phone is on a screen I’ve never seen…. HTC android phone….. It says TAMPERED/ LOCKED, plz help… Who do I call to fix it….. A person????? I cannot use the phone at all…. I need a phone number? I keep getting emails telling me to use my phone, but, no contact number on sites….

    • Free Government Cell Phones says

      You can find Q Link’s customer service contact info right here on this page, Connie.

  225. Michelle says

    Does anyone else get charged minutes against the government phone number when using the internet to make local free phone calls with my google voice under a different phone number, I still loose my minutes so called double dipping and Gov phone # changes my contact #,s when tried using it.

    • Free Government Cell Phones says

      We’re not quite sure what “the deenrollment lost” is, Shannon. Can you clarify what you’re asking?

  227. Jason Lowe says

    Where is my information to go to the next step on receiving my phone!?
    I’ve given you all my info about a month ago, your response was”you are not eligible until September 19th!!
    I just wanna know what to do next??

    • Free Government Cell Phones says

      You haven’t given “us” anything, Jason. This is NOT Q Link’s website. You need to contact Q Link customer service using the contact info we provided in this article.

    • Free Government Cell Phones says

      Sorry, Nettie, but we cannot send you a phone because we are not Q Link. You need to contact that company’s customer service team using the contact info provided in the article above.

  229. Keely says

    How can I conect to other people’s tether/hot spots. Is says my plan don’t included it. Also how do I move apps for the internal storage to the ad card?

    • Free Government Cell Phones says

      Those are questions you need to ask your service provider’s tech support team, Keely. You can connect with them by calling 6-1-1 on your free government cell phone.

  230. Robert bernard says

    I applied for a phone. I got a email saying that someone else is receiving a phone at this address.this must be a mistake.

    • Free Government Cell Phones says

      How long have you lived at that address, Robert? Is it possible that a former resident had a free government cell phone. You can correct this problem by contacting the USAC at USAC.org.

    • Free Government Cell Phones says

      Here’s an article that tells you how to swith service providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      You can, indeed, keep your current number. All you need to do is tell the customer service rep that “I want to port over my current phone number.” Take our advice and say it at the beginning of the conversation, several more times during the conversation, and then repeat it at the end and ask the rep to confirm that your current phone number will be ported over.

  233. Teagan says

    I was wondering. Since I already have a qlink phone if I could transfer the phone number and minutes to a different phone

    • Free Government Cell Phones says

      The best we can give you is a maybe. Not all cell phones are compatible with all cell networks, Teagan, so you’ll need to speak to customer service or tech support to find out if your particular phone will work with your service provider’s network.

  234. James Robert says

    Hello,Q link Wireless services

    Mr james Roberts

    I recently applied to receive your services,waiting to receive my phone.
    I have not receive any mail on the update or phone!Please email an update reply;

    SincerelyYours

    James Roberts

    • Free Government Cell Phones says

      Visit the Q Link website, James. Click on “Help Center” and then click on “Check Status.”

  235. Donald Mosteller says

    Hi my name is Don, My qlink phone broke! What I would like to know…I have a refurbished Motorola Droid Maxx, Can I use this type of Smart Phone? It’s carrier is Verizon.

    • Free Government Cell Phones says

      Not all cell phones are compatible with all cell networks, Donald, and we never attempt to figure that out here in the comments section. You need to contact your service provider’s customer service or tech support team to determine if that phone will work.

  236. Charles daniels says

    I need to renew my ID number is239***** my phone no is 936-371-****. can I rectify from this phone please give me a call

    • Free Government Cell Phones says

      This is an independent informational website, Charles, so yo cannot recertify with us. You need to contact your service provider’s customer service team ASAP. You can do that by calling 6-1-1 on your free government cell phone.

  238. Carmen Pryor says

    Is it acceptable to use my deceased brothers (Wilbur Kevin Pryor’s) phone? I’ve had my phones stolen and I’m trying to get employment.

    • Free Government Cell Phones says

      No, that is not legal, Carmen. We suppose no one will know, but when the annual recertification comes up, the account will be cancelled.

  239. Heather Rife says

    I need a replacement phone mine fell and was ran over by a car ive had services for awhile just need phone replaced dont have any extra money to replace it but have had phone for awhile please let me know how to get a replacement phone

    • Free Government Cell Phones says

      Two options, Heather. (1) Call your service provider’s customer service team. They’ll probably want to charge you for the upgrade/replacement, but you may get lucky and get one for free. It can’t hurt to ask. (2) If that doesn’t work, you can always switch service providers, because all service providers are required to give new customers smartphones. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

  240. Tammy VanHooser says

    My name is Tammy VanHooser and my phone got stolen and I’m trying to close my account with that phone if possible thank you

  241. Victoria says

    Hello.. I just recently purchased data for my phone and suddenly its not working every since the corporate office has closed? My phn number 903 372 ****

    • Free Government Cell Phones says

      If this issue is related to service problems related to Hurricane Harvey, you’ll just need to wait until customer service is up and running again, Victoria.

    • Free Government Cell Phones says

      We’re not your service provider, Maria, so there’s no way for us to answer your question. You need to contact customer service or tech support by calling 6-1-1 on your free government cell phone.

    • Free Government Cell Phones says

      Q Link does not have “locations.” Neither do most of the major free government cell phone companies. You should enroll online or by phone.

  244. Todd Heilman says

    I just need to know if you accept American Express or Discover prepaid cards for a lost phone replacement. I need to know before I purchase a card at Walmart

    • Free Government Cell Phones says

      We are neither Q Link nor Walmart, so we cannot tell you which credit cards they accept.

  245. Judith Alziadeh says

    Dear q LINK, HELLO MY NAME IS judi ad i do have a phone my prolbem its been acting up alot can you forward me a box so i can return it to you.my number is 734 493 ****…thank you so very much..Respectfully Judith alziadeh

  247. madge baker says

    is there a phone number where i can talk to an agent.
    very interested but need to speak to someone. thanks

    • Free Government Cell Phones says

      The phone number for Q Link customer service is listed in the article above, Madge.

  248. Jada Gillum says

    Someone stole my phone and I have no money to pay for the replacement and I need one because I am in college and have a 2 year old baby at home. Please email me on how I can get another phone for free. Thank you.

    • Free Government Cell Phones says

      How long did you have your current account, Jada? If you have voice and text only, you can switch service providers after 60 days with your current provider. If you also have internet service, you can switch your service provider after one year. We tell you this because if you switch providers, the new provider will give you a free smartphone. Here’s an article that tells you how to switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

  249. Anahi says

    Hi I bought myself a sd card put it in qlink phone and it don’t work what can I do because I don’t have enough space for a lot of things? Did I. Put it wrong well I don’t think I did do I move setting or what can I do need space thanks.

    • Free Government Cell Phones says

      Contact your service provider’s customer service or tech support team. If it’s Q Link, you can find the contact info on this page.

    • Free Government Cell Phones says

      It depends on the phone, Virginia. Not all cell phones are compatible with all cell networks. You should call 6-1-1 on your free government cell phone. That will connect you customer service and they should be able to answer your question.

  253. Melvin Kestner says

    My phone has been lost, or stolen. Please cancel my service for now. I will get a replacement later.

    • Free Government Cell Phones says

      We’re not Q Link, Melvin. This is an independent informational website. You need to contact Q Link customer service directly.

    • Free Government Cell Phones says

      Contact Q Link customer service. We provide all the contact info on this page.

  255. Miranda Siggers says

    My boyfriend had his safe link phone add to my phone number please call me at 864 412 ****

    • Free Government Cell Phones says

      Are you saying that when he enrolled, he asked that your phone number be rolled over onto his account? We’re not even sure that’s possible.

  256. Sandra Morgan says

    I need a free cell phone. I got one but I didn’t know to look at my email to work it so it just sat there. I’m not smart.
    The postal code is 186033606
    package ID #11378233
    cost center#LFP
    model S3150
    SKU#:KyoceraS3150
    Inventory ID 801433
    Basic(RD:1115)
    I’m on Section 8.SSI.food stamps. I have the box the cell phone came in but not the cell phone.

    • Free Government Cell Phones says

      We have a couple questions, Sandra. How long ago did you receive the free government cell phone? And was it a voice-only plan or did it also give you a monthly data package? The reason we ask is that you can switch service providers after 60 days if your account was voice only. If it included data, you can only switch after one full year.

  257. Jacqueline Hines says

    Haven’t had a free through qlink or any other service over a year . Now how do apply for service with qlink

  258. Christian Nwokoro says

    This is an attempt to petition the management of Qlink free phone service company, I am your customer and my phone was broke since going to four months , I have tries to get a replacement, instead your customer service sold to me data instead of the smart phone I paid for $25.00. I am petitioning your good office to come to my help as am an unemplyed 70 years old man. Thanks.

  259. Nicole Whyatt says

    I am currently homeless. Living in a tent. I use the day shelters address for mail. My Qlink phone broke. The screen is cracked real bad. I don’t have any way to pay the $25 fee for a replacement phone. What should I do. I have to have a phone.

  260. Martha Cowell says

    My sister Lenna Mings/Robert Mings has sent all needed paper work in to get a new phone. That has been some time ago. Still haven’t heard anything. She has call the 1 855 number and can’t talk to anyone. Is there a way you can call her and get her her phone. Her number is. 765-307-****. Thank you it would be greatly appreciated.

    Martha Cowell 317-506-****

  261. L. Duran says

    I am trying to apply for a SafeLink phone, but one place shows income level @ over $23,900 for ohio, but when i go to fill out the application online, it says income level cannot be over $21,924 for two in the household. which is correct? i live in ohio and there are 2 of us in the household.

    • Free Government Cell Phones says

      A quick call to Q Link customer service will clear up the confusion for you, L.

  262. Saifu Adesina says

    I have sent all my information needed for getting a free cell phone you mentioned.I am not yet entitled to SSI.kindly help so that I can get the phone t replace an old one.am old and unemployed.thanks.to the organisers.

    • Free Government Cell Phones says

      We are not Q Link, Saifu. This is an independent informational website that’s not affiliated with any of the free government cell phone companies. You need to contact Q Link customer service.

    • Free Government Cell Phones says

      Do a Google search for your make and model of phone and the words “user manual.” If that doesn’t give you the info you need, contact your service provider’s tech support team.

  264. Fe Canivel says

    I ordered a new smartphone on 7/26/17. When will I receive my new phone? Please email me when are you going to send me.

    Thanks,
    Fe Canivel

    • Free Government Cell Phones says

      Most companies say it will take two weeks, but our readers tell us it often takes three or four weeks or even longer.

  265. Christine Ahlum says

    Hello I just recently ran out of minutes for my PA qlink phone. I have a sick 3 month yr old and very much need minutes. I know the refill will come in just 2-3 days but till then is it possible for 30 minutes to be loaded on so i can call the doctors and answer there calls.
    Thankyou,
    Christine Ahlum

    my info is ********@gmail.com and my # is 570 486 ****

    I’m realy hoping you can help because we have no other phones and we will be missing doctor’s calls.

    Thanks,
    Christine Ahlum

  266. Kristen Smith says

    When I apply my son is on SSI he has cerebal palsy, I’m the beneficiary so do I have to fill out under him..or can I fill it out under me?

    • Free Government Cell Phones says

      You will need to fill it out under his name and with all his information, Kristen. But it would be worth a conversation with customer service before you attempt to enroll.

    • Free Government Cell Phones says

      Contact Q Link customer service by calling 6-1-1 on your free government cell phone. You should be able to change it.

    • Barbara odom says

      I want to know if can i change my phone number due to boyfriend keep sending bad texts..

      • Free Government Cell Phones says

        Yes, you can, Barbara. Just contact your service provider’s customer service team. You can do that by calling 6-1-1 on your free government cell phone.

  270. Sherry says

    I have applied for q link and it says already have one but I don’t who do I contact and need number please

    • Free Government Cell Phones says

      Speak to Q Link customer service. Ask to speak to a supervisor and ask that person to help you clear up a mistake on the National Lifeline Assistance Database (NLAD). It is supposed to be a relatively quick, painless process.

  271. Lucas says

    I just got approved for a q link phone. Do you know what phone they send to people in Minnesota? Or do we get to pick from a select few??

    • Free Government Cell Phones says

      Unless you pay extra to get a specific make and model, the phones are handed out randomly. So it’s impossible to ever know which phone you’ll get.

  272. Justin says

    The phone that I ordered my new phone and I got yesterday I mean the day before it’s not working right it when it turns off of no one turned back on and I’ve had to charge you for 3 days in a row since I’ve had it and I ain’t even used it

    • Free Government Cell Phones says

      Contact your service provider’s customer service team IMMEDIATELY to tell them they sent you a defective phone and that it needs to be replaced.

  273. Julie says

    I want to buy a better phone for my free q-link service. What phone providers are compatible? I know its on CDMA network, so can i buy a phone from any CDMA carrier?

  274. Tre wright says

    My phone (at first ) kept shutting down then it quit coming on all together. Last december it was down for the entire month bc of firm ware down loading

    • Free Government Cell Phones says

      We cannot disconnect your service because we are not your service provider. This is an independent informational website. You need to contact Q Link directly.

  276. Lori Phillips says

    I want my link phone turned off it was stolen and I don’t have the money for a new one.270-304-****.

    • Free Government Cell Phones says

      You need to contact Q Link directly, Lori. This website is not affiliated with any of the Lifeline free government cell phone companies.

    • Free Government Cell Phones says

      You contact Q Link customer service (easier said that done according to our readers) and ask for a new number.

  278. Carmen Borrego says

    HI I want to cancel my qlink phone I lost it but I don’t have 25.00 to get another one so can you just cancel it please let me know I want it cancel thank you and I forgot my phone number

    • Free Government Cell Phones says

      Whole lot of comments tonight asking “us” to cancel people’s service. We’re not a service provider, Carmen, just an independent informational website. You need to contact your service provider directly in order to cancel your service.

  279. al says

    I would like to know how do i take my phone out of roaming mode so that i can recieve calls and text messages?

    • Free Government Cell Phones says

      That undoubtedly depends on the specific make and model of the phone, Al. The simplest thing you can do is do an online search for that make and model plus the words “user manual.” Then you should be able to look up the answer to your question.

    • Free Government Cell Phones says

      Call your free service provider’s customer service team at 6-1-1 on your free government cell phone company.

  281. Juan J Molina says

    today is the first and i only have 350 minutes left yet have’nt used phone . i thought the monthly refill was for 500 minutes ?

    • Free Government Cell Phones says

      It depends on which plan you signed up for, Juan. Of course, since we’re not your service provider, we are no able to access your account to answer your question. You need to contact your service provider’s customer service team to get an answer.

    • Free Government Cell Phones says

      That depends on the make and model of your phone and probably on your service provider. Do an online search for the make and model and the words “user manual.” Once you find the user manual, you can probably look up the answer to your question pretty easily.

  283. belinda smith says

    I can’t afford a replacement phone, not even the $25. plz help me. phone number..806-445-****. my address is *** ********, lubbock tx 79404. belinda smith. plz I beg you help me. need it very badly. i’m real sick

    • Free Government Cell Phones says

      Have you spoken to customer service to confirm that you will be required to pay a $25 fee? If they won’t replace your phone for free, you can always switch to a new service provider. The rules state that new customers must be given smartphones. Here’s where you can a list of all the free government cell phone service providers in your state:

      https://www.freegovernmentcellphones.net/states

  284. Nicole says

    I need to Know how I can get my number change.so that my ex and her friends stop calling And contacting me..For my qlink phone..

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. You could also Google the make and model of your free government cell phone plus the words “user manual.” Once you find that user manual, look up “call blocking.”

  285. Kim says

    I am homeless and living in a shelter. We are only permitted to use the P.O. Box but sign up requires a physical address. What should I do?

    • Free Government Cell Phones says

      That’s a very unusual situation. People living in shelters are permitted to get free government cell phones, Kim, but you must have a street address to qualify. Try contacting customer service at your chosen free government cell phone company and ask to speak to a supervisor and ask the same question.

    • Free Government Cell Phones says

      Yes, you can. However, not all cell phones are compatible with all cell networks. So you just need to make sure that that phone is compatible with your service provider’s network. In other words, you need to speak to customer service to confirm that your particular make and model is compatible.

    • Free Government Cell Phones says

      Are you saying that you haven’t yet applied or that you have applied but haven’t yet received your phone in the mail?

  288. Charlay says

    I need to know what card for my qlink wireless can I buy at the store? I don’t have a credit card to buy more data and minutes online.

  289. Debra masters says

    I haven’t had my qlink wireless phone for months. I can’t afford a new one and can’t receive any calls from possible employers for interviews can you please help me

    • Free Government Cell Phones says

      If your phone hasn’t been used for months, your account has probably been cancelled. The rules of the Lifeline program say they should be cancelled after the phone has gone unused for 30 days or more. That means you can now re-enroll with any free government cell phone company in your state. Here’s where you can find them:

      https://www.freegovernmentcellphones.net/states

    • Free Government Cell Phones says

      Sorry, but my wife doesn’t like it when I call other women. She checks my cell phone for numbers she doesn’t know, so I won’t be able to call.

  291. Jody says

    I received my phone on may24 2017 and i activated it it already had Voicemails on it from mY 21 2017 and it looks like a used phone whAT do I do I believe my phone was switched I ordered a smartphone this looks nothing like a smartphone help I think I been had

    • Free Government Cell Phones says

      Contact Q Link customer service. Ask to speak to a supervisor.

        • Free Government Cell Phones says

          Depends on the make and model of your phone, Lisa. Google the make and model of your phone plus the words “user manual.” Once you find the manual, you’ll be able to look up how to do it.

  292. Sandra Kerns says

    i lost my cell phone in the lake i was wanting to know how i can get a new one plz

    • Free Government Cell Phones says

      You can certainly get a replacement phone, but depending on how long you’ve been a customer, you may get it for free or may be required to pay a relatively reasonable upgrade fee.

  293. Stephanie Johnson says

    Hello my name is Stephanie Johnson I recently sent in documentation for a free phone from your company. And haven’t received the phone or any response. If someone could get back to me I would appreciate it thank you.

    • Free Government Cell Phones says

      You didn’t send any documentation to us, Stephanie, because this is NOT Q Link. This is an independent informational website. You need to contact Q Link directly. Try this: Go to Q Link’s website and click on “Help Center” and then click on “check Status.” That should give you the info you need.

    • Free Government Cell Phones says

      For the 1,000,013th time, we are NOT your free government cell phone provider. Contact that company directly.

  295. MrPissedOff says

    Thanks for the unending sms SPAM to wish fake people happy birthdays on a fake FB login page.. wonderful. Never misses a day!
    Have searched for the past HOUR and no way shown to block these numbers.. no reply from support having anything to do with what has been asked – apparently just randomly send back answers? “Pick a winner!” and reply.

    • Free Government Cell Phones says

      We assume you’re talking about Q Link, Mr PO, because we don’t send sms spam.

  296. stacy wilbur says

    is there a website for qlink where i can purchase my own replacement phone with specific specs that i want on it?

    • stacy wilbur says

      actually let me me rephrase that, how can i talk to a human over customer service instead of listening to the options robot voice? this is my first time trying and i don’t know what numbers to put in to be able to talk to a human.

      • Free Government Cell Phones says

        “I can’t speak to a human”is one of the most common complaints we hear from readers, Stacy. Do any readers (Q Link customers) have any advice for Stacy?

    • Free Government Cell Phones says

      The website we list in the above article will get you to Q Link. The company offers replacement phones on its website, but we doubt that you will be able to customize it with the specs you want.

  297. Kerri Sanders says

    Need customer service representative or support for the phone I had to buy because the phone I had exactly like this was stolen

  298. Katherine L Eberth says

    How do I downloaded the information you need I have a case with Q Link wires and it is pending but I can’t download anything so getting you thank you thank yo
    Katherine Eberth

    • Free Government Cell Phones says

      If there’s a problem downloading info to the Q Link website, you need to discuss it with Q Link customer service. This is an independent informational website and has no affiliation with any of the Lifeline free government cell phone companies.

    • Free Government Cell Phones says

      Contact your service provider’s customer service team.

  300. vanessa says

    hi nice meet to u this is vanessa williams yes like free cell iphone big what do now

  301. P says

    FYI, you can get a human by calling and pressing 0, 5, 9, as appropriate, to eventually reach a human operator. The menu says for cancelling, but you can ask them for other help too.

    • Free Government Cell Phones says

      Do you know if the national networks used by Q Link have signals in your new area, Alisha? It’s possible that they don’t.

  303. christina says

    I don’t understand how or why a woman is requesting so many government phone when is lives in house with 5 adults and she already has metro pcs phone. Yet she request free phones under each name of all adults in the house her name is Nikki *******. I dont think she should get away with this.

  304. Joe Goskowsky says

    I received my phone and noticed right away that I was in ROAMING mode. I have called and emailed “Q-Link” about this and I get no reply to emails and have been dropped from the phone calls I have made. I can call 911 but they really don’t like to come over just to pick me up off the floor. Me laying on the floor is not an emergency.

    • Free Government Cell Phones says

      You can find anything you want on eBay or Amazon, Kimberly.

    • Free Government Cell Phones says

      Clarification needed, Lisa. Are you asking if you can use your current cell phone with your free government cell phone service?

      • Lita says

        Yes, I am asking if I can use my old HTC Desire 626 from when i was able to afford an actual phone service. I’m asking because I thought it would just be helpful to use any phone thats just lying around.

        • Free Government Cell Phones says

          You may be able to use it, but not all cell phones are compatible with all cell networks. You should contact your service provider’s customer service or tech support team to find out if your specific model is compatible.

  307. Venus Goble says

    My name is Venus
    I’m trying to have my service shut off on my Q-Link phone. My phone number is 574-903-**** My I’d number 1775****
    I’ve called and called the q-link customer service number can’t get hold of any one. My screen is cracked and can’t afford. New one. Do please shut service off on my Q-Link. Phone. Venus Goble. My e-mail address is ********@yahoo.com
    Thank you.
    Venus Goble

    • Free Government Cell Phones says

      Try this, Venus. Visit the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to a page with an email for that supposedly goes directly to customer service.

    • Free Government Cell Phones says

      No, we can’t help you, Michael, because we have absolutely no affilitation with Q Link. This is an independent informational site. Try calling 6-1-1 on your free government cell phone to get in touch with Q Link customer service.

  309. CAROLYN WILT says

    HELLO I SENT ALL MY INFO WAAAAAY OVER A MONTH AGO STILL NO PHONE MY PREVIOUS GMAIL WAS ******@GMAIL.COM YOU LEFT ME A EMAIL STATING I ALREADY HAD A GOVERMENT PHONE LIKE WHAT THE MY ADDREES IS ***** KENTON STREET SPRINGFEILD OHIO 45505 ONLY OTHER PHONE I HAD WAS BOOST MOBILE THAT GOT TOO EXPENSIVE I AM NOT SENDING ANY MORE INFO PAPERS I WANT A PHONE OR IF YOU PLEASE SEND MY INFO BACK THANK YOU CAROLYN WILT

    • Free Government Cell Phones says

      For god’s sake, we’ve said this at least a thousand times. WE ARE NOT YOUR SERVICE PROVIDER. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. CONTACT Q LINK DIRECTLY, BECAUSE YOU DIDN’T ENROLL WITH US AND WE DON’T HAVE YOUR PAPERWORK.

  310. Tiffany says

    I want to talk to a live person!! I need to report my phone stolen! I started the phone with 206 650 **** my birth year is 1982. My phone number to reach me is 253 495 ****, email is ********@serviceking.com

    • Free Government Cell Phones says

      We agree. Speaking to a live person is much preferable to speaking to a dead person. Unfortunately, Tiffany, we are not your service provider. This is an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team.

    • Free Government Cell Phones says

      Call 6-1-1 on your free government cell phone. That will connect you with customer service and you can cancel through them.

    • Free Government Cell Phones says

      Most companies say it takes two weeks or so, but readers often report that it has taken three or even four weeks.

  313. Mike says

    I ordered Quicklinks and received a ZTE phone. It works well, but what I can’t figure out is I installed a 32gig micro SD card and getting programs, any programs for that matter to store on the SD card and not the internal memory as space is limited on the internal memory. I am sure there is a way, I haven’t figured it out yet. Any suggestions?

    • Free Government Cell Phones says

      We don’t get into the technical weeds with individual phones, but maybe one of our readers has a suggestion.

  315. Marie Chey says

    My phone was stolen for the second time 5 months ago I can not afford another and just want to cancel my service period. CANCEL SERVICE!!!
    I was living in a bad area in Tulsa Oklahoma and I know the phone registered in my name is being used for drug dealing, I have lived in Louisiana for five months now and have never used my qlink phone….. I want it cancelled asap!

    • Free Government Cell Phones says

      If you want your phone cancelled, you need to inform Q Link, Marie, NOT this independent informational website. You can find its contact info on this page.

    • Free Government Cell Phones says

      We are not Q Link, Delilah, so we cannot say how she would receive any bonus minutes. You need to contact Q Link directly. All its contact info is right here on this page.

    • Free Government Cell Phones says

      That’s a question for your user manual, Shanon. Google the make and model of your phone along with the words “user manual” and you’ll find one pretty easily.

  318. William Alexander says

    I have gave you the wrong address and I need to give you the correct address which is 10601 ******* Lexington Oklahoma 73051 my email is **********@yahoo.com

    • Free Government Cell Phones says

      You didn’t give us the wrong address, William, because we are not a Lifeline free government cell phone service provider. We’re an independent informational website. Contact your service provider to correct your address.

  319. Pam Dupree says

    I need to deactivate my q link cell it’s been stolen! #318-527-**** Plz ! U can reach me at 318-214-****! I need this done quickly! Thks!

    • Free Government Cell Phones says

      We’re not your free government cell phone service provider, Pam. We’re an independent informational website. You need to contact your service provider directly.

  320. Ashley Bayless says

    I have attempted to call and email for assistance receiving a receipt and have not received anything but an uninformative robotic email.

    • Free Government Cell Phones says

      What is your current status, Ashley? Have you enrolled? Waiting for a phone? Something else?

  321. maile cavender says

    I have always made the one call per month that is required and it’s saying activation required when I try to make a call. I need to speak to someone

    • Free Government Cell Phones says

      Contact Q Link customer service with the contact info provided in this article.

  323. carol armstrong says

    i will mail you proof soon and i hope its accepted and i will receive a plain cell phone. thank you.

    • Free Government Cell Phones says

      We’re not Q Link, Carol, so make sure you don’t send that proof to us.

    • Free Government Cell Phones says

      You can probably get a regular cell phone, but only customer service can give you a definitive answer.

    • Free Government Cell Phones says

      Depends on the make and model of your phone and maybe even on your service provider. Call 6-1-1 on your Lifeline phone and you’ll be connected to customer service and/or tech support. They should be able to answer your question.

  327. Carly Y Craft says

    I had a desire 510 from u,the speaker stopped working also w the camera.I paid for a upgrade,now I got a downgrade 3 g phone.a zte n817.I don’t understand.

    • Free Government Cell Phones says

      You didn’t get it from us, Carly, because we are an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team and raise holy hell. You should get the upgrade you paid for.

  328. Lowell davis says

    I have received that I need to confirm info. on my appication. How do I find out what info you want. id. 2608****. been trying for 2 mo.

  329. dawn young says

    my husband got a qlink phone and he move to my address and it dont work how can he get his phone to work

    • Free Government Cell Phones says

      As we often say, Dawn, we don’t even know how to get our sister’s worthless son to work, so there’s no way to know how to get your husband’s phone to work.

      No, seriously, we have no way of knowing what’s wrong with your husband’s phone. You need to contact your service provider’s tech support team to see if they can troubleshoot it over the phone. Good luck. Must be frustrating.

  330. Rick says

    QLINK offers horrible phone service… After 3 months the cheap *** cellphone they sent stopped charging. You can NEVER get to talk to a person live… you call the number they SAY to call for customer service & the RECORDING says check the webstie… I sent an email & they replied saying I’d receive a response in 3-5 business days… yeah.. My LIFELINE cellphone is dead & their reply in 4 business days said check online for torubleshooting ideas…. NOBODY reads the correspondence..

    QLINK IS NOT PROVIDING WORKABLE SERVICE AND NO CUSTOMER SERVICE TO RESOLVE ANY ISSUES…

    noT LIKELY TO PRINT THIS ONE HUH? NOT EXACTLY THE PROPAGANDA PRAISING THIS QLINK S*** COMPANY…
    jUST DOING YOUR JOB CENSORING THE TRUTH SO PEOPLE DON’T GET TO MAKE INFORMED DECISIONS, AND YOU CAN MAKE GENERIC MUNDANE comments like SORRY, check online to change to another piece of s*** company
    Have a great day … You must feel great going home each night knowing that you’re doing s*** to make these service REALLY do their jobs… and YOU STILL GET PAID>>>> for what?

    • Free Government Cell Phones says

      You are not only a foul-mouthed oaf, Rick, you are incorrect. We’ve run countless articles criticizing the government and the free government cell phone companies. And as your comments prove, the only censoring we do is on foul language. Not only do we run plenty of comments that are critical of Lifeline companies, their service, their lack of service, etc, but we often tell readers how to register official complaints about poor service.

      Now how about if you set up a doctor appointment so that you can get a prescription for some much-needed Valium.

        • Free Government Cell Phones says

          Thanks. We try to maintain calm personalities while moderating our readers comments, but every once in a while a complete jerk leaves a comment and we can’t hold back in our reply.

    • Free Government Cell Phones says

      Readers tell us it’s difficult to get through to a real, live customer service agent, but you can find the contact info you need on this page, Steven.

  332. THOMAS BURKE says

    Qlink recently downgraded service to 350 minutes of talk a month. They tried to sugarcoat it by telling us they added 500mg of data which is nothing really. Don’t sugarcoat poo and tell me its candy Qlink!

  334. Stephanie needs your help please says

    Umm yeah, I wanted to know if there is any way to get a list of the processes and programs that Tha ZTE n817 comes with from factory…There are like 15 to 20 that I don’t recall ever seeing untill my phone took a crap and deleted as all my info and my contacts and like 5 company names popped up like Sprint, at&t, virgin.. ECT. I have downloaded the manual and searched it several times. Please help me, I actually like my free service and q links service but this phone has been doing weird crap.

    • Stephanie needs your help please says

      Oh crap sorry I bothered you guys, I was so focused on how many dumb questions you guys have to deal with that I actually forgot you guys aren’t here for tech support. I apologise for the inconvenience.

  335. Virgil bailey says

    This is virgil bailey I sent my documents on 14 th of March and still haven’t recited a phone email or letter or email you need to contact me please

    • Virgil bailey says

      I virgil bailey applied for a free goverment phone and sent the paper work to Qlinks on March 14 but haven’t recited and phone letter or email. I called but couldn’t talk to and live person so please call me back on the number 325-207-**** my uncle sent off his paper work after me and recited his phone last week

    • Free Government Cell Phones says

      We’re not Q Link, Virgil, so we can’t tell you the status of your application. However, you can find out by visiting the Q Link website. Click on “Help Center” then on “Check Status.”

  336. JessieJames says

    Trying to deactivate my q link wireless phone it was stolen but do not want a replace. 1-855-754-6543 doesn’t help. I’ve listened to everything. I just want to deactivate it. don’t want another one

    • Free Government Cell Phones says

      The new rules of the Lifeline program require your service provider to cancel any accounts that go unused for 30 ads, Jessie.

    • Free Government Cell Phones says

      Check your service provider’s website. Most of them have a function that allows you to check the status of your application.

    • Free Government Cell Phones says

      We have no idea why you can’t see your minute balance, Jose. We’re not your service provider so it’s impossible for us to answer questions like that. However, we can answer the second question: No, using data will not have any impact on your minutes. They are separate totals.

  339. Matt says

    Got a court case and my ex deleted all the messages I needed for my case can I go online and get a print out or does it even keep them

    • Free Government Cell Phones says

      Only Q Link customer service can answer that question for you, Matt. Contact them using the contact info provided in the article on this page.

  340. Mingxiang Liu says

    I am living in Ma as legal resident. when I applied the free cell phone, I could not be verified, I do not know why?

    • Free Government Cell Phones says

      It’s impossible for us to know why you were not approved, Ming. We’re an independent website. Did Q Link give you any clues as to why your application was rejected?

  341. Amy says

    Isent in a copy of my medical assistance card to be able to get my free phone and I still have not recieved it yet.

    • Free Government Cell Phones says

      Go to the Q Link website and click on “Help Center” and then on “Check Status.”

  342. Keri price says

    I got an Email stating my phone had been delivered but I have not received It.keri price

    • Rick says

      They do not email you to tell you it’s delivered. They email to tell you it that it shipped and they provide a tracking number. “Shipped” is obviously not the same as “delivered”. The tracking number will tell you if it was delivered to the destination. If it wasn’t, you can still see how close its getting to being delivered.

  344. Kelly Norlund says

    I was wondering how I can block unwanted callers on my qlink phone. I have a Kyocera. Thanks

    • Free Government Cell Phones says

      Do a google search for your phone’s make and model and the words “user manual.” When you find the right manual, it should be easy to find the answer to your question.

  345. Steven C Johnson says

    I was told by Qlink that there was very little coverage in my area so by that I understood that I may not have the best service everywhere i go. When i got my phone and tried to activate it it would not activate. I sent in an email to them and they replied with : “There is no service coverage in your area.” None at all. So now I’m stuck with this membership for a year and I cant use it. I’d like to know when Qlink is going to get coverage in my area. Are they saving up to buy a cell tower or what?

    • Free Government Cell Phones says

      This really is a huge, unforgivable flaw in the free government cell phone program. Any service provider should be able to tell you if they have service at your address and it’s damn near a crime for these companies to collect money for providing service that is so inadequate.

      Contact Q Link’s customer service team and ask to speak to a supervisor. Perhaps you’ll get a little satisfaction if you go up the chain of command.

      • Rick says

        They DO tell you if there is coverage. When I applied March 2017, as part of the application process, you first enter your zip code. First thing it did was bring up a detailed map to confirm coverage before going any farther with application process.

  346. Rich says

    Where can I buy a Q Link card? I ran out of minutes but don’t know where to buy a refillable card

    • Free Government Cell Phones says

      Google it. There are almost no printed user manuals anymore, Karen.

  348. Donni J Kalbacher says

    I don’t know how to use this phone, I had a stroke in 81/82 Can you TALK to me about how to use this?

    • Free Government Cell Phones says

      You didn’t mention which phone you were given, Donni, but the easiest thing to do is to do a Google search for the make and model of your phone plus the words “user manual.” You will quickly find a manual that will answer all your questions.

    • Jan says

      Give me your number or give to someone so they van talk to u Donnie. Can u make calls? what cant u do? Below you can ask too. Try calling qlink wireless. usually it is 611 for help

  349. shade valentine says

    Had this service for 4 years now trying to buy a upgrade phone from Walmart and switch my number over how do I do that?

    • Free Government Cell Phones says

      Not all cell phones are compatible with all national cell networks, Shade. So the first thing you need to do is speak to Q Link’s customer service team to make sure the phone you want to buy is compatible with the Q Link network.

  350. William says

    Q Link has the ABSOLUTE WORST customer service I have ever encountered. I have been trying all afternoon to get in touch with someone to cancel my service because I am no longer eligible. The emails I receive are completely useless. Honestly. It’s just a generated email that does no good at all. I am so sick of this company.

  351. Angelia Howlett says

    I really need to change my phone number and I’ve called all the numbers and get no where I need to speak to a real person please and thank you so much

    • Free Government Cell Phones says

      It’s often difficult to get hold a a real live service rep, Angelia. Go to the QLink website, click on “Help Center” and then click on “Contact Us.” You can send an email to customer service.

  352. Billy Brough says

    Thank you so much for letting me be a member I WOULD LIKE TO PURCHASE THE 100 FREE MINUTES BY Referring my good friend TONY JENKINS. I KNOW HE IS ON FOOD STAMPS BUT I AM TRYING TO FIND OUT IF HE HAS AN E-MAIL OR NOT. I KNOW HE IS IN BAD NEED OF A PHONE. HIS ADDRESS IS TONY JENKINS 14 YORKSHIRE DR. ****************. AGAIN THANK U SO MUCH. YOURS TRULY BILLY BROUGH

    • Free Government Cell Phones says

      That’s very kind of you, Billy. But you or your friend need to contact a Lifeline company directly. We’re an independent website. Here’s where you can find a list of all the free government cell phone companies in your state, along with their contact info. Good luck.

      https://www.freegovernmentcellphones.net/states

  353. Paul Andrew says

    While the phone and the service from Qlink is a helpful thing to people in need, the phone it’s self comes with a program (spyware) that sells your number to telemarketers. Regardless if you list your number with the Do Not Call Registry you will be called from telemarketers. You can not remove the program that does this, other than Rooting your phone from Qlink and in doing so you break the contract with Qlink. Personally I am at end with this problem and hope my message helps others.

      • Paul Andrew says

        It is true why would I take the time to come here to warn others, other than to help seniors and others in need of Lifeline such as myself. The bloatware / Spyware is called “TouchPal”. And the fact the you doubt what is said here by me calls in to question who you represent, the Company or “US” the users. Not only does this so called app try to control how the phones are used by controlling the settings it’s somehow sends info when I use the phone as when I do calls follow from telemarketers. Being poor or old and needing a Lifeline phone doesn’t make “US” stupid. My next step is to contact someone in government that oversees the Lifeline program.

          • Free Government Cell Phones says

            You think there’s something so important in your life that the government uses a free cell phone to listen in on your conversations, yet you call this website “total BS.” One of us is not living in reality, Paul, and it ain’t us.

          • Teresa says

            @free gov phone, with all the news showing that Paul is correct, not with just the free phones but with all cell phones, and other”smart” electronic devices, I think an apology is in order to Mr Paul.

          • Free Government Cell Phones says

            You may be right, but we’ll hold off judgment until the news is clearer. The point remains, however, that we can see no reason for the government to want to listen in on the conversations of the nation’s poorest people.

          • Rebecca says

            What kind of Company talks to their clients this way? You should be ashamed of yourself and Qlink should be ashamed to have a Customer Service agent representing them this way!

          • Free Government Cell Phones says

            First, we stand by our answer. Second, this website is not affiliated with Q Link nor any other free government cell phone company.

        • Jane says

          Paul,
          You are absolutely correct in what you have said! What a nightmare cell phone to have. It is ironic I thought too, that every time I use the cell, I mysteriously get a telemarketer call! They are endless, sometimes up to 10x a day! Now I get calls from other area codes recently, guess I because I will decline every call that does not actually have my cell #. Then again, what do you want from the Government, especially when it is free, or is it?

        • Kerry says

          Paul,
          If you want, you can Google the Do Not Call Registry site and it does state that they sell your phone number to certain people. Perhaps, this is what you are actually referring to. Also, TouchPal is not spyware in any way. It is simply a keyboard with fun emoji’s that you can add to your messages. You may easily change your keyboard to the Google keyboard in settings, if you prefer not to use TouchPal. Google will help you to understand the facts about the things that you are thinking. Whenever you don’t understand something, anything, Google it.

  354. Jessica Kreipl says

    Someone stole my phone and is using it. I can’t afford to replace it right now but I would like it shut off. Of course I can’t get through to a representative. Seems the only way to stop them is to buy a new phone that I can’t afford. So until then, whoever is using my phone under my name for drug deals. Wonderful.

    • Free Government Cell Phones says

      If you can get through by phone, Jessica, try getting through via email. Go to the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to an email for that you can fill out and send.

      • amber says

        Hi my free phone just got shipped out today. Are these phones all smartphones cause I don’t want to end up with a small tracphone like I got a yr ago from safelink I can’t use that kind of phone that I need for my situation. Just worried

        • Free Government Cell Phones says

          Obviously, we cannot guess what kind of phone Q Link sent you, but as of December 2, 2016 EVERY free government cell phone is supposed to be a smartphone.

    • Kerry says

      I can guarantee that you will get a response by email. In fact, the response that I received was that they couldn’t answer my question by email and gave me a phone number to call so that a rep can help me.

  355. Lesley Rice says

    Qlink has disappeared l thought l would have a phone by now it’s been months this is sad I need a new phone I’m housebound have no way to get in touch with them someone please help me

    • Free Government Cell Phones says

      Q Link is alive and well, Lesley. We provide contact info on this page. If you can’t get to a live service rep on the phone, try contacting them by email. Go to the company’s website, click on “Help Center” and then click on “Contact Us.”

      • Rebecca says

        Leslie, please think twice before committing to Qlink. If I were you I’d run as fast as you can from having anything to do with this company! If I could do it all over again, I’d choose a different company. There is absolutely NO WAY to EVER get in contact with ANYONE! The phone numbers listed are all automated and have no option and no way to reach a live person. You just go round and round and round listening to prerecorded messages.
        Free Gov’t Cell Phones will reply and say you can click on Help Center and then Contact Us but even when you do that an actual person does NOT return your message but once again it’s a prerecorded message and that’s IF you get a response back! It’s complete lunacy. I mean it’s probably great on their side since they probably have 1 person actually working for them!
        It says you’re supposed to recertify every year but I’ve only done it 1year and every other time it’s been done for me which is ABSOLUTELY what I DO NOT WANT!!! I want off of Qlinks program but it seems almost IMPOSSIBLE!!!
        Well I hope you heed this warning! I just wish I had someone that could’ve warned me before selling my soul to the devil.
        Sincerely,
        natesgrandma7640

        • Free Government Cell Phones says

          Are you saying that you’ve been automatically re-certified without submitting any paperwork, Nates? If that’s the case, it’s completely illegal. You should report your case to the USAC, FCC, and your state public utility commission.

          • Michelle Hobbs says

            Same with me.I haven’t used my Qlink phone since Feb.Of 2016.it was a lil flip phone and stopped working,just wouldn’t charge and when it did it had a black screen.They refused to replace it,said I’d have to pay,even tho it arrived this way.I E mail them often no response but still says my accounts active and the send stament to my email every month.

          • Free Government Cell Phones says

            Anyone with problems like these should make formal complaints to the Federal Communications Commission, the USAC, the Better Business Bureau, and most important, your state’s public utility commission (they go by different names in different states).

  356. Lulu says

    Company sucks. Sending out the same phone now also took away the upgrade phone option so they don’t have to deal with people complaining I assume. You can’t get a hold of a person no matter what options you press. Worst company don’t give them money for a new phone.

    • Free Government Cell Phones says

      Interesting, Lulu. We always like to double check claims left in our comments section, so we went to the Help Center on the Q link website and clicked on “Service/Plans/Upgrades” and were directed to a page that says,
      “Page Not Found.” Hmmmmm.

  357. Brittany Gardner says

    My screen busted on my qlink phone,I went and bought an Alcatel 4G lte can I transfer my qlink service to the at&t phone

    • Free Government Cell Phones says

      Not all cell phones are compatible with all cell phone networks, Brittany. The only way to get a definitive answer is for you to contact Q Link’s customer service or tech support team.

  358. Phyllis White says

    Why can’t I talk to a representative? I get so tired of listening to a recording! !!*!

    • Free Government Cell Phones says

      You’ve highlighted one of the great frustrations of the Lifeline free government cell phone program, Phyllis. We can’t begin to guess how many people have complained to us about the same thing.

    • Free Government Cell Phones says

      The only option you have is to contact Q Link customer service by phone or online, Katherine.

  360. Darrell peel says

    I just paid $25.00 to have my lost stolen phone replaced, paid them 5.00 to change number. they gave me a new number alright. can’t tell you what it is because phone has old number and it’s disconnected with old number still there.

    • Free Government Cell Phones says

      Contact customer service again, Darrell. They have put you in an unacceptable situation.

    • Free Government Cell Phones says

      Only Q Link customer service or tech support can answer that question for you, Lilah.

  362. Wanda says

    I have a ZTE legacy n817. I’m trying to buy a phone case for it. Every time I search ZTE Legacy nothing shows up. So my question is what other phones are just like the ZTE Legacy so that I can find a phone case for it?

    • Free Government Cell Phones says

      We just did a Google search for “zte legacy cell phone case” and got tons of places to buy them.

  363. Linda Trepasso says

    Would like to change my cell phone number due to people having it that I don’t want having it. This would be greatly appreciated and sorry for any inconvenience.

    • Free Government Cell Phones says

      You need to contact your Lifeline free government cell phone customer service team by phone or online, Linda.

  364. Kristen Crowdus says

    Kris again and wondering per month would I have to buy.no matter what that $3dollar data plan to add for 30days to get wifi. Its still a great deal.
    Thanks,
    Kris

  365. Kristen Crowdus says

    Please help me. the phone right now I am using my Mom needs it back. I have gotten my free phone the zten817 phone. I love it really with what u See but connecting to wifi no luck as of yet. It keeps saying I have no data left. I can make calls, receive them, text back and fourth but no wifi? I think done all right things for it? Help please. I get the phone because I am on Medicaid and get my SSDI Check. Oh please help me?
    Kris,

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service or tech support team, Kristen. There’s no way we can troubleshoot your cell phone.

    • Nik turner says

      Because your using your data not WiFi. WiFi connects to your wireless router for your home internet or a business internet service your phone’s data only works on your phone.

    • Kerry says

      It sounds like you need to go to settings and turn on the wifi, select your wifi and put in your password to connect.

  366. HowardFryman says

    My name is Howard D Fryman my ID #2429**** I sent all information in. so did I qualify or not? I’m having problems with varying qualify. my email is *******@yahoo.com. please notify

    • Free Government Cell Phones says

      This is an independent website, Howard, not Q Link nor any other free government cell phone company. You’ll need to contact Q Link customer service by phone or online to get an answer to your question. You can visit the Q Link website, click on “Help Center” and then on “Check Status.”

    • Free Government Cell Phones says

      Are you sure your phone is incapable of blocking phone calls, Jo? Try doing a search for the make and model of your phone and the words “user manual.” You’ll quickly find a user manual for your phone. Look up “call blocking” and see if it is addressed.

    • Free Government Cell Phones says

      The latest model we’ve seen offered by any Lifeline company is a 4S, but it would be best if you contacted QLink customer service to get a definitive answer to your question.

  369. DIANE BARTGIS says

    I ALL READY SIGNED UP FOR THE Q LINK WIRELESS FREE GOVERMENT CELL HONE FOR THE SUBSIDIZED PROGRAM, FOR FOOD STAMPS AND MEDICAL ASSISTANT PROGRAM; MY NAME IS DIANE BARTIGS AND GAVE MY E-MAIL ADDRESS SEVERAL TIMES. *******@GMAIL.COM. PLEASE SOMEONE HELP ME A.S.A.P.

  370. Mike Walker says

    I currently have life wireless and want to have qlink instead i filled out the app and it told me december 2017 can i just switch

    • Free Government Cell Phones says

      According to the new regulations customers can only switch service providers once per year.

    • Betsy says

      Don’t go to QLink. I’m having problems and get any customer service no live person nor response.

  371. Philip A. Zwanzig Jr. says

    Nice phone, and came quick…… A whole lot nicer then I expected…. Works great!!!!!

    • Free Government Cell Phones says

      We’re getting comments from a lot of very satisfied customers today. Nice to hear from all of you.

    • Free Government Cell Phones says

      Just contact the new provider you want and tell then you want to keep you number.

  377. Rowza says

    I been reading your replies back, whoever you are freegovernmentcellphone, and I can tell your a f***ing ***hole with an attitude problem that needs to catch these hands bitch.

    • King Luka says

      Buy why are you mad at the person who created a website to help people find a Lifeline phone? freegovernmentcellphones isn’t connected to the phone companies and can’t help with your account. They merely takes all the information already available online or with a phone call to each company, and place it all in one easy to read site. Getting mad at the person who offered to help you for free when they can’t assist you with your personal account info is ridiculous.

      Stop being so silly and contact the phone company directly about your account. And thank you to the people who operate this site for helping me out when I was too lazy to google all this info myself.

        • Mac says

          Actually, I’ve been reading all the posts on this thread for close to an hour now. Hilarious!!
          If I could maybe give 1 bit of advice please to at least 60% + of posters here it would be;
          “Stay in skool, geez”

  378. donna vance says

    I am just looking for a case for my android cell phone from assurance
    Think you could help me? donna vance

  379. Timothy says

    I need help. I lost all signial. Ive never had a problem til now minutes are good wi fi ok but no signal I can’t call you no other phone please help me.

    • Free Government Cell Phones says

      We’re not Q Link, Timothy. You need to contact that company’s customer service or tech support team.

    • Free Government Cell Phones says

      You never know what kind of phone you’re going to get, Ranisha, because each company offers a variety of phones and they are given out at random as people enroll.

    • Free Government Cell Phones says

      We have no idea what your tracking number is, James. And based on the scanty information you provided, your service provider won’t know what it is, either.

  383. Marcella Perkins says

    My name is Marcella P. I live in the metropolitan area of Kansas City. I do not own a credit card, or have access to one. I deal in only cash. There should be a dollar store or has station. That I could go in a purchase a Q Link phone card of whatever data or minutes etc. But, there isn’t. If you’re a branch of sprint. You should. Could you please please please make this assessable today….right now! Just kidding. Tell big wigs it will bring money in.

    • Free Government Cell Phones says

      Very few of the free government cell phone companies have physical locations, Marcella. A few do, but not many. Why? Probably for the same reason so many other stores are going out of business — it’s far less expensive to do business over the internet. You’re a very rare person in today’s world if you do not have a credit card.

  385. loretta cavazos says

    hi my name is loretta and i need free cell and iam hard hearing and my cell broke and i have plm call or text for my kids and boss and parent too and pls i need cell free for my b-day on dec 26 after x-mas and god bless

  387. Genertice Allen says

    I have a government phone. I had lost it I need it turned back on 478 501 7502 but I am not sure how to find company I am with it has only been one month

    • Free Government Cell Phones says

      We get this question all the time and we’re frankly amazed that so many people don’t write down important information like this.

      There’s only one way for you to find out which free government cell phone company has your account. You need to contact customer service at each of the companies in your state (South Carolina) and ask if they have your account. They’ll be able to find it with your phone number, address, name, social security, etc.

      Your problem is that South Carolina has a lot of service providers. 13 to be exact, so it may take a lot of calls. Here’s where you can find that list of companies and each company’s contact info:

      https://www.freegovernmentcellphones.net/states

  389. J Kurtz says

    It would be nice if you could actually talk to a real live person or they would actually call you back after you request customer support.
    I need information from my brother who is signed up with QLink and needs to know his PIN# so that he can port his phone number over to a different service. Can anyone at Qlink please contact me asap?

    • Free Government Cell Phones says

      Unfortunately, J, this is an independent website that’s not affiliated with Q Link nor any other free government cell phone company. If you are unable to get in touch with a live phone rep, try going through Q Link’s website email system. Go to its website, click on “Help Center” and then click on “Contact Us.” Good luck. We know how frustrating this can be.

  390. koko says

    Customer service at qlink wireless is horrible. I paid 25.00 for replacement. The item was stolen.i contact qlink they did not care.they wouldnt suspend service or cancel. Phone got be on for year. Beware the stolen cell will still be on whether you contact qlink or not.

    • Free Government Cell Phones says

      Depends on the make and model of your phone, Nicole. Google the make and model and the words “user manual” or look for the user manual on your service provider’s website (not all service provider’s offer them online, but many do).

  392. Angie Hughey says

    I DEFINATELY DONT WANT ANOTHER ZTE PHONE. I PREFER A SAMSUNG AND WHEN I ORDERED YESTERDAY IT WOULD NOT LET ME REQUEST ONE BUT REALLY HOPE I IS AND DONT WANT ANOTHER ZTE AT ALL SO PLEASE CHECK

    • Free Government Cell Phones says

      We cannot check for you, Angie, because we are not Q Link nor any other free government cell phone company. We’re an independent website, so we have no access to your transactions with Q Link.

  394. nadine says

    Thank you for the hour of entertainment I just endured. Whoever runs this site is who i aspire to be everyday

    • Free Government Cell Phones says

      We can’t cancel your service, Michael, because we’re not your service provider. We’re an independent website. Contact your service provider’s customer service team to cancel your account.

  396. Debbie says

    Why is Google Play not accessible on my ZTE. I am not able to even update eexisting apps on the phone?

    • Free Government Cell Phones says

      It would also be nice if they came with strawberries and cream, but that’s not the way the world works. Even people who pay full price for the latest cell phones don’t get free cases, Makiyah.

        • Megan Wolfe says

          For real. A free phone isn’t good enough. I need a case to. Wahhhh. Cry some more instead of being greateful of what your blessed with for free. I’m sure life is much better being a pessimist.

  398. Sandee Borum says

    WARNING…WARNING…WARNING…WARNING, THE PEOPLE AT Q LINK ARE THE WORSE EVER, STAY AWAY. I HAVE BEEN TREATED LIKE A PIECE OF SHIT EVER SINCE I HAVE CONTACTED THESE PEOPLE, EVEN WORSE WHEN I GOT A PHONE THAT I CANT USE, IGNORED IS AN UNDERSTATEMENT. I WANT TO EXCHANGE MY PHONE FOR A FLIP AND THEY REFUSE TO ANSWER MY QUESTION WEATHER THEY EVEN HAVE A FLIP PHONE TO EXCHANGE OR NOT. I HAVE WRITTEN TO THEM AT LEAST 20 TIMES AND THEY STILL REFUSE TO ANSWER MY QUESTION. BEWARE, BEWARE……YOU CAN NOT SPEAK TO A HUMAN BEING IF YOU NEED HELP. BEWARE…… ANY PROBLEMS AND YOU ARE ON YOUR OWN. I HAVE BEEN SPREADING THE WORD HOW BAD THIS COMPANY HAS TREATED ME AND IM NOWHERE EVEN CLOSE TO BEING FINISHED ON HOW HORRID THEY ARE TREATING ME. HOW HARD IS IT TO REPLY YES OR NO IF THE HAVE A FLIP PHONE TO EXCHANGE OR NOT. WARNING….WARNING….STAY AWAY. NOW IM OFF TO THE NEXT PLACE TO COMPLAIN OF THIS SHITY TREATMENT I AM GETTING FROM Q LINK. IVE ONLY CONTACTED 33 PLACES TO SPREAD THE WORD. STAY AWAY PEOPLPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Free Government Cell Phones says

      We don’t want to read too much into your comments, Sandee, but we sense that you are not happy with your Q Link service.

    • Free Government Cell Phones says

      Depends on the make and model of your phone, Maria. Contact Q Link’s customer service or tech support team for an accurate answer.

    • Free Government Cell Phones says

      C’mon, seriously, Unknown, do you really think we can diagnose the problem with your hotspot via an email? You’re going to have to contact your service provider’s customer service team.

  401. Judy Huff says

    My question is, when I receive my ZTE N817 can I connect to my existing Wi-Fi at home without being charged for the usage? Or will this affect my monthly allotted minutes

    • Free Government Cell Phones says

      We had to go to the FreeGovernmentCellPhones.net tech guru for the answer to this one. He said, “The answer is yes. Just like when you travel if you use wifi rather than the phone network, there is no charge.”

    • Free Government Cell Phones says

      This is a problem that can only be solved by your service provider’s customer service or tech support team, Shannon.

    • Free Government Cell Phones says

      We are unable to track availability down to the local level, Jenny. But if you go to the Q Link website and plug your zip code into the form on the home page, you will quickly find the answer to your question.

      Remember, though, that Q Link is not your only option. Ten Lifeline companies offer free government cell phones in Indiana and you may find a better deal (more minutes, more texts, data plan, etc) with one of the other companies. You owe it to yourself to be and informed consumer and to check them all out. Here’s where you can find all those plans:

      https://www.freegovernmentcellphones.net/states

  406. Lois M Susic says

    I cannot understand how to use the cell phone I received or it does not work properly. Please cancel so I can use a different provider who can provide a useable cell phone

    • Free Government Cell Phones says

      Sorry, Lydia, but this is an independent website, not Q Link. You’ll need to call that company’s customer service team.

  409. Duane Smith says

    your company (Q Link) should be reported for failure to help clients, every time I try to contact you I get disconnected or your site drops the ball. It’s like you have it set up to screw us.

  411. Rick Smart says

    I want to join QLINK, but I would like you to “port” my old phone number. Can you do that? I’ll sign up today. Thank you.

    • Free Government Cell Phones says

      “We” can’t do it because we are not Q Link. We’re an independent website. But you can port over your current phone number simply by telling the customer service agent that you want to “port over my current phone number.”

    • Free Government Cell Phones says

      Good news for you, Nora. We have another website that’s dedicated to the subject of cheap internet. That’s why it’s called CheapInternet.com. Here’s a link to all the various low-income internet plans currently available. Check them all out carefully to find the ones available where you live and for which you qualify.

      http://www.cheapinternet.com/low-income-internet

  413. Tammy A Bagbey says

    Where can I get a phone case and or a cover ,I’ve been to Walmart ,radio shack metro pc ,any idea ???

    • Free Government Cell Phones says

      It’s always good to hear from a happy free government cell phone customer, Zaviarre.

  415. Joelean Lewis says

    My government phone is messed up. My software is not working, will not load up my apps. I am sending phone back to you, maybe you can fix it.

    • Free Government Cell Phones says

      Don’t send it to us, because we’re an independent website, not your service provider. And don’t send it to Q Link without speaking to customer service first.

  416. Blessing says

    I just got my phone today. How can I keep my old cell phone number or would I be assigned a brand new number?

    • Free Government Cell Phones says

      If you’ve already received your phone, it’s probably too late to keep your old number. During your initial call to the new service provider, you should have said, “I want to port over my current phone number.” There’s still a small chance that you can get the old number back, but you must call your service provider immediately and request it. The odds are not in your favor, though.

    • Free Government Cell Phones says

      We’re experts on the free government cell phone program, Jessica, not on cell phone technology. We’d suggest that you call your service provider’s tech support team or that you Google the make and model of your phone and the words “user manual.” When you find the correct user manual, it should be simple to find the answer to your quesiton.

    • Free Government Cell Phones says

      Contact your service provider’s customer service team. Dial 6-1-1 on your free government cell phone or contact them online.

    • Free Government Cell Phones says

      Do a Google search for your phone make and model and “user manual.” You’ll quickly find the correct user manual and you can look up the answer to your question.

    • Free Government Cell Phones says

      It all depends on the make and model of the phone, Bridget. Not all cell phones are compatible with all networks, so you’ll need to contact your service provider’s customer service or tech support team to get an accurate answer.

  421. Karen thompson says

    My Qlink phone quit working. What can I do? I can’t call from another government phone to report it as. Got no one to talk to. My cell number was 616-389-****. It hasn’t worked for a week and I really need it for health reasons.

    • Free Government Cell Phones says

      Since you left a comment here, we assume you have access to the internet. Try visiting Q Link’s website. Click on “Help Center” and then click on “Lost, Stolen or Broken Phone.” Go through the questions and you’ll find a whole slew of ways to contact Q Link tech support.

  422. Kaylie Van Dyke says

    Ok my windows nokia phone is not letting me make or receive phone calls. It says that my call is being rerouted to the q link wireless people and says that my phone is out of minutes but I normally get a text message that says im low or out of minutes. What do I do?

  423. Theresa Polk says

    My name Theresa Polk and I send in my food stamp paper. now u call said I needed to send in some thing else. so i sent in my paper for no phone.

    • Free Government Cell Phones says

      Here’s your mistake, Theresa. “We” didn’t call you. Your service provider called you. We’re an independent website, not your service provider.

    • Connie Garza says

      If you live in a Government Apartment they will except a copy of your lease.

      Hope this helps!

      • Free Government Cell Phones says

        That’s great info, Connie. We have not seen that reported and we hope it’s true. It makes sense that they would accept your lease because you wouldn’t be able to get government-assisted housing unless you qualfied.

  424. Sedric Holden says

    How can I speak with a live rep? I have questions that your automated system is not answering. I have been trying for over a month to get this phone but I can’t get the order completed. I can’t sign up with another company because the records are showing my pending order with you. Help me please!!!!!!!!!

    • Free Government Cell Phones says

      Please understand that it’s not “our” automated system, Sedric. We’re an independent website that’s not affiliated with any of the Lifeline Assistance companies.

      You’re far from the first free government cell phone customer who has had trouble connecting with a live rep. It’s a common complaint. As far as Q Link is concerned, you might try getting through to a rep by using the email/messaging form found on the company website. Click on “Help Center” and then on “Contact Us.” Please let us know if it helps you get through to a real person. Our other readers who are Q Link customers or potential customers would love to hear about your experiences.

    • Free Government Cell Phones says

      All phones given to new Q Link customers are smartphones, Elizabeth. So the answer to your question is yes.

      • Dale Butler says

        Hi, mine is not a smart phone but I sure wish it was. Mine is an old Kyocera flip phone. Just basics. The phone has not been “ringing” the past four months, so I have to “accidentally” see if it lights up or see if anyone has left an email message. How can I get this phone to be replaced by one that works and is a smart phone?

    • Free Government Cell Phones says

      Yes, you can, Edward. Go to the Q Link website and click on “Sign Up” in the navigation bar at the top of the homepage.

  427. Roneisha Varnado says

    Hello my name is Roneisha Varnado and I was trying to see how do I go by setting up the Google play store on the slink phone that I have received.

  428. Kathleen Billings says

    Can I switch my Qlink wireless phone to a different carrier such as Verizon, AT&T,etc…?

  429. shirley peck says

    ok this phone is not for me , I already have one from you and I love it , so what I need is a application sent to my email address so I can print out for my aunt, she is a bit over 75 years of age at most and needs a phone , I would like to help her get signed up please , thank you shirley peck

    • Free Government Cell Phones says

      We aren’t the phone company, so we can’t help you with that. You’ll need to contact Q Link.

    • Free Government Cell Phones says

      Only Q Link customer service or tech support can answer that question, Patrick.

      • Lynne says

        You can’t bring your own phone to qlink I tried today they said it’s not possible. Then refuse to assist any farther.

    • Free Government Cell Phones says

      We didn’t give you a phone, Mary. We’re an independent website that provides news and opinions about the free government cell phone program. You need to contact your service provider directly.

  432. dean schubert says

    I bought a phone 25 days after I purchased one due to the 1st breaking. The newly purchased phone was defective and would not work. I had to spend the additional $25 for the phone. Quality Assurance is a joke with Q link Wireless. Bye

  433. Joe Wright says

    I sent several document photos via email for Joseph Wright. ID 2165**** have you gotten them.

    • Free Government Cell Phones says

      We’re not Q Link, Joe. We’re an independent website. If you go to the Q Link website, click on the “Help Center” button at the top of the page. Then click on “Check Status.” That will tell you exactly where your application stands.

  437. Rae Hensiak says

    I need help getting my homeless son a free cell phone so that I can know he is okay! Didn’t know where to start first honestly. I am living in a precarious situation myself and may soon be homeless! I desperately need help for my son! My name is Rae Hensiak, **********, land line 920-945-****. I am so very worried about him.

    • Free Government Cell Phones says

      We feel your pain, Rae. Hope we can help. Getting a phone for a homeless person is a bit of a tricky issue because enrollees are required to have a mailing address (a PO Box is now enough). Does he ever stay with you so he can claim your address? (Of course, if he gets a phone at your address, you will not be able to get one because only one phone is allowed per household.

      Here’s an article that may help. Good luck and best wishes, Rae.

      https://www.freegovernmentcellphones.net/free-phones-for-the-homeless

  438. Danette Springer says

    I never received my phone when I ordered it. I’ve gotten a new address ever since then and this being sent with this I had to get an email box. my neighbors are stealing my mail. My old address is *** bentree Lane Dallas Texas 75287 please call me at 972-748-**** it would be appreciated greatly thank you

    • Free Government Cell Phones says

      You have a big problem, Danette. Lifeline regulations will not allow you to use a PO Box as your address. You must be willing to provide a street address.

    • Free Government Cell Phones says

      That a tech question that only Q Link’s customer service or tech support teams can answer, Denice. Contact them by phone or online.

  440. Dale santhuff says

    I paid for my daughter extra min with my credit card. u took money but no minutes. phone no 417-894-**** sky Lipscomb Hera

    • Free Government Cell Phones says

      Contact Q Link customer service, Dale. We’re not a Lifeline service provider. We’re an independent website.

  442. LaDacia Warren says

    I lost my qlink phone 6 mths ago and i have asked qlink may times to disconnected my services for phone# 972- 365-****. i can’t get any phone because of this problem. Someone else is using my life line services in my name.
    Not cool NEED HELP

  443. Star says

    I have Qlink and I love it. Being able to text and call without paying over $100.00 a month using Sprint, really helps me out being on disability. I just wish I could by data and able to use the Internet.

    • Free Government Cell Phones says

      Q Link is giving smartphones to all its new customers, Star. Unfortunately, the company is not taking care of its current customers by giving them the same deal. But you would be able to upgrade to a smartphone. Contact Q Link’s customer service team to ask about how to do it.

  444. DAVID HARRIS says

    This company so full of s**t. Finally just mine out from their shipping office. Took them 34 days just to do that. Now I must wait another 7. To 10 days to revive it in mail. Omg smh

    • Free Government Cell Phones says

      Consider yourself lucky, David. We had one reader tell us it took six months to receive his phone. That’s the record so far.

  445. Dwyne Hoskins says

    i applied today Dwyne Hoskins, enroll # 2144****. I didnt have email so I used my cousin’s email (******@gmail.com to forward my proof of food stamps & medicaid. did you receive it?
    Dwyne Hoskins

    • Free Government Cell Phones says

      We’re not Q Link, Dwyne. We’re an independent website. You’ll have to contact Q Link’s customer service or go online and check your application status.

  446. Jessica says

    I used to have Safe link and could get my minutes early. I now use QLink Wireless. Can I get early minutes?

    • Free Government Cell Phones says

      Why would either company give you early minutes, Jessica. Theoretically, you receive your minutes on the same date every month.

  447. Robert taylor says

    The phone we received stopped working and we will loose our minutes if we do not get a replacement phone.and as it was your phone that stopped we should be given another phone. We will send the other one back for you to check if you like.

  448. Steve Evets says

    Well, I violated my own rule of leaving well enough alone because of greed.
    I was perfectly happy with my Safelink phone and how it worked as an extension for my Google Voice phone because they used Verizon as their carrier. I switched to QLink to get 500 minutes a month compared to the 350 I got with Safelink, but they use Sprint and with their smart phone I get no bars in my house and it won’t work with Google Voice. Plus I know I do not, not, NOT want a smart phone but just a simple CDMA phone that will work in my home.

    So I guess I wait for the 60 days to pass and just switch back to SafeLink.
    I’ve learned my lesson and will leave well enough alone from now on.

    • Free Government Cell Phones says

      Sorry for your problem, Steve, but your story should be a warning to lots of other readers. Thanks for sharing.

  449. Mikki Franc says

    This is a rip-off. I sent $25 for an upgraded phone, months ago. And received nothing and cannot reach customer service for my refund. I will be contacting the Attorney General’s office about this fraud.

    • Free Government Cell Phones says

      You should also contact your state’s public utility commission if you want to register a complaint.

  451. Kirk Lothert says

    Yes I was wondering if I could get a free upgrade please?! A better & bigger phone? Please get back to me! Thanks!!

  452. Eileen Marlin says

    I have received my free government phone. I am very pleased with what phone you had sent me….
    My question is can I keep my same phone number from my old provider?? I am asking this because my doctors and my husbands cardiologist and family members, friends, ect. Have our old number…
    From a customer whom appreciates the help through our times of need!!!!☺!!!

    • Free Government Cell Phones says

      If you’ve already received your phone, you probably have lost your old number. You could have kept it if you had said, “I want to port over my current phone number” during your application process. There may still be a chance, but it’s a pretty slim one. Contact your service provider’s customer service team and ask if you can get that old number back. Like we said, your odds are pretty slim, but miracles happen.

      • brandon says

        qlink is bs, you say they’ll port over my old number. they say they can’t. im pissed. also their customer service call menu sucks, service isnt great.. and they never said just by filling out an app they’ll cancel you current lifeline service. had my phone less then a week and already hating ths company.

        • Free Government Cell Phones says

          Did you ask them to port over your old number in your initial enrollment conversation, Brandon? We don’t know what the problem is, but all phone companies are supposed to port over phone numbers upon request. Although it may be too late by this point, you should call again and ask to speak to a supervisor.

    • Free Government Cell Phones says

      Not a clue, Robert. It’s impossible to analyze you tech problem with so little info. Try calling your service provider’s customer service team.

  454. Willie Bradley says

    This is Willie Bradley your f***ing phone battery has died I got in touch with you before but I haven’t heard anything back from you and I really disappointed that I have to be in this conversation with you.

    • Free Government Cell Phones says

      We’re disappointed that you’re in this f***ing conversation with us, too, Willie, because we’re not your service provider. We’re not Q Link. We’re an independent website. Contact Q Link to solve your f***ing problem.

      • Jessica says

        Ok this forum is record! People, read others questions, concerns and comments. You will quickly find that this website is not the customer care center for all the free government phone providers. Just a great informational site to guide you in the right direction.

        If I may add, let’s think about this, you are getting pissed and irritated over a FREE phone that honestly is a privilege to have, not an entitlement!

        I hate my Qlink phone, it’s an android and sucks. I would love to use my iPhone with life line services BUT, what’s the term “BEGGERS CANT BE CHOOSY”

        It’s a LIFELINE, and serves the purpose of an emergency phone for those who can’t afford the luxury of choosing their ideal super duper smart phone like the edge or 6plus. For those looking for a job and to have a phone to get potential job calls but can’t afford those high phone rates. To be able to get that phone call from school that your kid is injured or sick and can’t afford to pay for a phone.

        Jeez, get a little help and expect the whole kingdom. Be thankful for what you have!

        Rant over, continue to entertain me!

    • Betty Snowden says

      How do I operate the phone? There was no operates manual with the book. Don’t,t know the phone number of phone.

      • Free Government Cell Phones says

        Most electronics don’t come with printed manuals anymore. Google the make and model of your phone plus the words “user manual.”

      • Tom says

        If you’re using a Q Link phone , then they have all phone manuals in their website. Or you can just use google like most humans

      • Jessica says

        If you sign in to your account online, there is a link on you main page that has your phones handbook. Click on it!!!!!

  456. Sherry lynn alonso says

    My quick link phone was stolen and I reported it and I need another one I don’t have money to replace it how do I get another phone

    • Free Government Cell Phones says

      That’s a question for Q Link’s tech support team. Get in touch with them by phone or online. Not all phones are compatible with all cell phone networks, so it’s a tricky issue that only the tech folks can accurately answer.

  458. Larissa says

    Why should I pay for an upgrade when I never choose this phone to begin with I want a better phone, a smart phone like I see every one else with. I didn’t pick this dinosaur.

  459. Amber Hotzler says

    I have an unlimited talk/text and 3gb of data plan that started 8/14 but starting about noon CST when I dial a call is only last 3 seconds than the call automatically ends.

    • Free Government Cell Phones says

      Sounds like you need to call your service provider’s tech support team, Amber.

    • Free Government Cell Phones says

      We cannot cancel your service, Omar. We’re not your service provider and they’re the only ones who can cancel your service. Contact customer service by phone or online.

  461. Roberta Ashley says

    I recently joined qlinkwireless and recieved a zte (model n817). Since day 1, I keep getting an error that says, “Download Error No action required. ID will automatically retry. Connection Failed (Code: 20).” It seems to run fine and everything seems to work. But with it constanty retrying to connect to ID (which I don’t know what that is) I know it’s using battery and i’m always getting this popping up in my notifications which is pretty annoying more than anything. Any idea on how to get rid of this? I have checked for latest updates on the phone. I’ve found very little about this issue online. Any ideas before calling what most dread, customer service?

    • Free Government Cell Phones says

      For those of you who have never heard of “tethering,” here’s a definition from PC Advisor:

      “Tethering is when you turn you smartphone into a mobile Wi-Fi hotspot and share your phones 3G/4G data connection. Once you’ve turned tethering on, any device with a wireless connection can connect to the internet via your smartphone’s connection.”

      To tell the truth, Karl, we are experts on the cheap Internet programs, but not on technology. That’s the kind of question you’ll need to ask of any low-income Internet providers available in your area. Here’s a complete list of them:

      http://www.cheapinternet.com/low-income-internet

  463. Amy Sasser says

    I can’t get ahold of doctors aND Lawyers just via cell phone. However my mother has WiFi in her home and on was wondering how to take the offer of a got assistance microsoft phone thru a medicaid agent that advised me to search here. I cannot remember the name of the carrier or which one offersthe Microsoft Windows phone, however I am in desparate need of taking advantage of such a generous offer. Thank you for your time. The day time phone is 803 687 **** and also my mother’s phone is 8o3 307 ****. Also I have an email that I check daily and it is as follows: *****@gmail.com
    Thank you for your time ,
    Amy Marie Sasser

    • Free Government Cell Phones says

      We are unfamiliar with the Microsoft product, Amy, but if you have wifi access, you really don’t need a special product. Google Skype and you’ll be able to call for free (or virtually free depending on the circumstances). We have a friend who was overseas for six months and he was able to call back to the USA a number of times for and his total bill for that six months was under $5.

      If you need Internet for more than just phone calls, there are a number of low-cost options, especially if you have a low income. Check out this link for all the low-income options over at CheapInternet.com, our other website:

      http://www.cheapinternet.com/low-income-internet

  464. Robert says

    I called 611 and the 1855 number either one I cant talk to a person keeps running through the menu

  466. Esther says

    I current have the ZTE Legacy model and consider it to be decent but is there anyway that I can upgrade to a phone with a bigger screen?

    • Free Government Cell Phones says

      Call your service provider’s customer service team at 6-1-1 and they can give you all the details.

  467. Erma Boyd says

    I have received a QLink smart phone. I was wondering if it comes with data, not WiFi data, just regular everyday data? And if not is it possible to purchase a data plan to go with the phone?

    • Free Government Cell Phones says

      Q Link answers that exact question on its website. Click on “Help Center” and then click on “Lifeline Service & Plans.”

    • Jessica says

      To get unlimited data is 60 bucks. Straight talk is cheaper than that. For data only, the most you can get is 5gb for 50 bucks!

  468. Belinda sibley says

    i hve not gotten my phone yet. Im still waiting. so how do i find out how much longer it will take.

    • Free Government Cell Phones says

      Visit the Q Link website, Belinda. Click on “Help Center”and then click on “Check Status.”

  469. Jessica says

    I have a Smartphone from QLink Wireless. I previously had safelink government assisted phone. On my safelink phone i was able to get my free monthly minutes about 3 days before the 1st of the month by going to “add airtime” in the menu section of the phone and entering 555. Can I get my free montly QLink minutes early too if I run out before the first of the month?

    • Free Government Cell Phones says

      You can’t get your allotted monthly minutes early, but you can purchase additional minutes. Go to the Q Link website, click on “Help Center” and then click on “Check Or Add Minutes.” Easy peasy.

  470. Sindy says

    My kids father ended up taking my phone from me and hasn’t returned it and has been using it I’ve been calling and calling to deactivated it but they don’t let me talk to a representative I don’t have the money to replace it . Can I just deactivate it please .

    • Free Government Cell Phones says

      We can’t deactivate your phone, Sindy, because we’re not your service provider. We’re an independent website that’s unaffiliated with any of the free government cell phone companies. You’ll need to contact your service provider’s customer service team.

      Visit the Q Link website. Click on “Help Center” and then click on “Broken, Lost or Stolen phone.” You can also click on “Contact Us.”

  471. Michelle Karl says

    Does QLINK allow you to port your phone number. I can’t get a straight answer online and don’t want to be on hold with customer service. I am eligible to switch my lifeline carrier and I am doing research. Most carriers will let you know on their website but if I can’t find it i don’t want to assume.

    • Free Government Cell Phones says

      Yes, you can port over your current number from any cell phone provider to any other cell phone provider. But make sure you tell the customer service agent in your initial call that you want to port over your number.

      • melissa says

        Qlink does NOT let you port your number. I just signed up within the last month and was told I could not do this.

        • Free Government Cell Phones says

          Someone misinformed you, Melissa. Regulations require porting be made available to all customers.

      • Seonie S Ali says

        what number would i use as an account number to port the number to another carrier? It doesn’t provide an account number when i log into my account.

  472. b gold says

    tracphone wireless is abusive .the gov pays them for 125 monthly minutes. i just called and they said i am disenrolled. a lie. just an excuse to deny the minutes. they are crooks. the world is in bad shape . they should not get away with this. my local senator is sick of dealing with this . they really should help.

  473. sheila reel says

    I would like to return my phone. I am not able to send pictures on messeges or receive them. I am having trouble using this phone. I appreciate the fact this phone is of no cost to me but I am not able to understand how to use it. I am going back to my old phone. If someone could reply to my mes. that would be great.

    • Free Government Cell Phones says

      Sorry, Sheila, but we can’t help you because we are not your service provider. You must contact Q Link customer service to cancel your account.

    • LostOnTheLine says

      Sheila, Qlink doesn’t support MMS (Picture Messaging) but I was able to make it work over WiFi by using Cricket’s APN settings.
      The easiest way to change them is from Chomp SMS (a better text message program I use because I can set different ringtones for messages from different people)
      In Chomp goto
      [Settings] > [MMS]
      Under [APN Settings]
      MMSC: http://mmsc.aiowireless.net
      MMS Proxy: proxy.aiowireless.net
      MMS Port: 80

      Then at the bottom of the page under [Fixes] select {Prefer WiFi}

      After I did that my picture messages would come through, but only when on WiFi

      • Free Government Cell Phones says

        Thanks for the info, Lost. But FreeGovernmentCellPhones.net does not endorse nor recommend any changes to your phones or SIM cards without service provider approval.

  474. Mandy says

    Had qlink for two years it worked yesterday today nothing we did online chat to reboot and everything and nothing they want us to pay 25 bucks for a new phone we didn’t break it and I got to looking they discontinued our service because they want us to pay for a new phone no thanks qlink I got a better carrier now for us poor folk

  475. Holly says

    I’ve tried registering for a phone on q link but when I type in my area code, it says “we are not offering services in your area at this time” but I see on here if offers services in the state and my friend just received a phone from q link and lives in the same area code..what do I need to do to get mine??

    • Free Government Cell Phones says

      Every computerized system has quirks and for your sake we’re hoping this is just one of them. How about if you contact Q Link customer service? Go to the Q Link website, click on “Help Center” and than on “Contact.” Let us know how it goes because this is an odd case.

      • Holly says

        I’ve tried contacting them it’s been a week and no response back. I’m stuck, don’t know what to do. I even tried sending them an email and nothing. What can I do??

  476. rose molina says

    I just received my qlink phone.I have no reception at all.I deff would need more mins as my medical status gets more serious. I can’t not access Google nor cromes as I need for most of my med charts with Dr’s.please help me with these features? And if not I need to know how to cancel so that I can try another government program. Thank you kindly. Rose

    • Free Government Cell Phones says

      Go to the Q Link website. Click on “Help Center” and then click on “Live Chat.” You should be able to have an online discussion with a service rep.

  477. Michole says

    I’ve tred to sign up for this before and it said that it dosent reach tremont is there any way that changed

    • Free Government Cell Phones says

      Go to the Q Link website. Click on “Help Center” and then click on “Live Chat.” You should be able to have an online discussion with a service rep.

  478. Carol hedgespeth says

    I’ve been using a apple phone , now I have a step wireless phone. I have no manual and I haven’t a clue how to program my new phone and don’t know where I can go for help,,,,,,,

    • Free Government Cell Phones says

      This one’s simple and you’ll probably kick yourself for not thinking of it yourself. Just Google the make and model of your phone and the words “User manual.” Virtually all cell phone user manuals can be found online.

  480. Jackie j nolan says

    I got a GOV. Phone . First day It failed to work, I could not get launcher on. I don,t know what went wrong.

    • Free Government Cell Phones says

      Are you sure it’s broken or could you be doing something wrong. If you are convinced it’s broken, contact Q Link customer service to get a replacement.

  481. Debra Dimmett says

    Before anyone goes any further on the questions about Qlinks, know that this company who helps us “po” peoples, is by far badder than the baddest. Lol that is not a good bad ( like phat that’s good). You will never talk to a live person. You will always wonder “what have I done?” Thank you moderator for answering the questions that need answered. I have no question I just have one comment…Qlinks suck..

    • Free Government Cell Phones says

      No. You probably have a separate data package that is based on gigabytes, not minutes.

  483. Nathan Chambers says

    I have a phone one the way my question is can the government listen to my calls and read my messages since it is a government phone

    • Free Government Cell Phones says

      Well, that’s a controversial question, Nathan. There’s absolutely no evidence that the government is listening to Lifeline phone calls, but if you read the news you know that Snowden says the government is listening to EVERY phone call made by everyone in America. We’re not conspiracy theorists, but we wouldn’t be surprised if that’s true.

  484. patrick koeller says

    Want to know what I find sketchy? There is absolutely no reason why these companies don’t allow people to take their SIM card out and use on an unlocked device given to them. Unless its strictly cdma. Ill bet dollars to Donuts we will find out in the future there are filters put on these phones to monitor convos for some reason.

    • Free Government Cell Phones says

      Don’t look now, Patrick, but there’s a black helicopter hovering above your house.

    • Free Government Cell Phones says

      That depends on a lot of things, Tamara. For example, what kind of mood is the moderator in, whether the nice moderator or the nasty moderator is working, whether or not the moderator’s boss is looking over his shoulder, whether the moderator got lucky last night, whether the moderator on duty got a good night’s sleep (which may be in conflict with the previous point), and whether it’s the beginning of the moderator’s shift (when he’s bright-eyed and bushy-tailed) or the end of his shift (when he’s tired and cranky).

      Capiche?

      • Heather says

        Well, whichever Mod wrote this is witty and straight-to-the-point and is, therefore, okay in MY book. ? Keep up the good work.

  486. Tamara says

    If I went through Qlink and lost my phone can I go through another free phone company to get another one at no cost

  487. Tamara says

    I have lost my phone .i think it is in my home somewhere is there anyway to make a alarm go off or track it

    • Free Government Cell Phones says

      We don’t know what make and model of phone you have Tamara, nor what functions it may have.

  488. Kaylonda Davis says

    Does qlink give out touch screen phones? I have one on the way in the mail but I don’t know what type of phone it is?

    • Free Government Cell Phones says

      It’s kind of funny, but not really. You’ll never know which phone you’re going to get until it arrives, because each phone is given out randomly. It’s as if all the phones are in a big bag and the customer service agent closes her/his eyes, reaches in and grabs one at random.

      The good news is that all the phones in that bag are smartphones (according to the Q Link website).

    • Tracy says

      We have qlink and it is a smartphone. Mind you it’s an older one but it does the job and yes it is touch screen. The only problem I am having is that the battery dies really quick and then I will charge it all night every night but it still dies every day after its been off the charger for 8 to 10 hours. Give an hour take an hour. And I do have a question and hope to get an answer.. We have had this phone for like a month and a half to two months now and on the qlink website it says you get like 250 minutes with every 3 texts a minute is taken, but we have 600 minutes with unlimited texting a month. Not that I am complaining by all means but did we just get lucky or what,?

      • Jessica says

        My only problem is my kids won’t stop downloading games and playing on the dag gone thing! I in turn wish I had gotten a flip phone! If it’s not an iPhone, just give me a flip phone!

  491. Matica says

    HI … I put in an app for one of the phones and I never recived I was told I should receive it this past Tuesday and I never got it can someone contact me and let me know what is going on

    • Free Government Cell Phones says

      Don’t be too surprised, Mitica. Our readers tell us that their phones rarely arrive as quickly as advertised. It often takes three or four weeks or even longer according to those same readers.

          • Free Government Cell Phones says

            You’re luckier than most, Tracy. Many readers complain that it takes three or four weeks or longer to get their phones. One reader reported the other day that it took six months to receive her phone.

          • Janine says

            its been a week and a half and I even got UPS tracking, but the tracking track died off by the time it arrived to go to my local post office… the tracking numbers are bougus so Im told? no word from Q link of course… so I guess I sit and wait phoneless?

          • Free Government Cell Phones says

            Believe it or not, Janine, many readers tell us it has taken them a month or more to receive their free government cell phones. One reader last week said it took six months. So don’t get too upset that it’s taken a week and a half.

  492. Jean Reece says

    There was an ad on facebook to update my free cell with a Smart Phone for only $25. How do I order this please?

    • Free Government Cell Phones says

      We are unfamiliar with the ad, Jean. If it was a Q Link ad, you need to contact Q Link’s customer service team by phone or online.

    • Free Government Cell Phones says

      That’s completely dependent on the make and model of the phone, Cheyenne. We’d suggest that you contact Q Link’s tech support team to get the answer to your question.

  494. Susan Schlicker says

    how do i change from assurance wirless to you from my account do i need to fill out appaction

  495. Damon Parsons says

    I need a new phone because the touch screen on my qlink phone stopped working. Help!!

  496. Kahawia Hention says

    My name is Kahawia Hention can someone contact me from customer service to give me instructions on finishing my application process to receive my new phone I was unable to access my email die to broken phone please call me @ 229400**** thanking have a wonderful day or at ruth****@gmail.com is a temporary email address.

    • Free Government Cell Phones says

      No one will contact you as a result of the comment you left here, Kahawia. This website in not affiliated with any of the Lifeline Assistance company. You’ll need to contact customer service by phone or online.

  497. JoeyMarie S. says

    Omg. I obviously need another cup of coffee. I really am not this stupid. Lol. Please disregard my previous comment. Try not to be too hard on me in your comment to me if you leave one. Thanks, off to grab another cup. *JoeyMarie

    • Free Government Cell Phones says

      Maybe yes, maybe no. It depends on the phone make and model and your service provider’s network. Not all phones are compatible with all cell networks. Your best bet it to get in touch with your service provider’s customer service or tech support team. They can tell you if your specific make and model will work on their network.

  499. Gin says

    Where can I go to buy data for my phone are there stores I can buy this at being I don’t have internet to purchase data online

  502. sandra zookgava says

    who is the service carrier for these programs? are they different from state to state? got my phone today and was wondering who is the service carrier in Maine.

  503. Leslie Rothenberger says

    I already have a Qlink wireless phone I was wondering if I could upgrade to a bigger phone, it’s gotten very hard to see and read the screen? I really like your phone’s and phone service. Please can I upgrade to a bigger phone? Thanks.

  504. Debbie Kirkland says

    I currently have a free government phone through Assurance. I heard I can get a smart phone through Q Link. Is this true? If so, how do I transfer my service to Q Link? Or do I need to cancel Assurance and apply for Q Link? Also, can I keep the same phone number I currently have?

  506. Shawn says

    I have not yet received my qlink wireless cell phone but I am very excited about having A nice touch screen phone that I do not have to worry about spending any money on
    I very much appreciate the opportunity
    To have my very own touch screen cell phone with free monthly minutes… thank you !!!!

    • Free Government Cell Phones says

      We’d love to sit back and luxuriate in your warm words of thanks, Shawn, but we don’t deserve the credit. In your case, Q Link gets all the credit.

  507. Zacha says

    I lost my cell phone i dont knoe what to do i will like to know if it can be replace and if i will be able to keep my same phone number i had.

    • Free Government Cell Phones says

      The simplest way to check the status of your order is to visit the Q Link website. Click on “Help Center” and then click on “Check Status.” Voila! You’ll quickly find out the status of your Oder, Carl.

  510. Paul says

    Q-Link wireless is not the best phone. Half the time it says no service and you never can use the data.

  511. Alex says

    I dropped my phone in a pond and know it says offline mode. I cant get or receive calls or text. How do I get my phone to work again/

    • Free Government Cell Phones says

      If you dropped it in a pond, you’re lucky that it’s still telling you anything. Odds are good that you’ve completely fried the phone and it will never work again. However, we really can’t analyze a tech problem like that, so you should call your service provider’s customer service or tech support team to discuss the problem.

      • jess says

        take battery out put phone in bowl of rice for 3-4 days yes it really works. but usually have to get battery out quik ando sim

        • Free Government Cell Phones says

          Putting the phone in a bowl of rice may work if it got a little most, but we doubt that it will work for a phone that’s been dropped In a pond. That much water has undoubtedly fried the phone for good. But the rice is worth a try.

  512. Stephanie says

    How do I disconnect my old QLINK wireless phone? I don’t need my old one anymore.
    Thank you for your time! Have a wonderful day!!

    • Free Government Cell Phones says

      We need a little clarification, Stephanie. Are you asking how to disconnect your old phone to replace it with a new Q Link phone? Or are you asking how to cancel your Q Link account altogether?

    • Free Government Cell Phones says

      Contact your service provider’s customer service team by phone or online.

  514. Eleanor Mulrine says

    My friend has a qlink zte smartphone n wants to no how many minutes n Texas she has for one month

    • Free Government Cell Phones says

      We have no way of knowing what kind of contract your friend has. She should contact her service provider’s customer service team by phone or online to get her question answered.

    • Tracy says

      If I am correct in this I believe you dial *611 from your free phone. Or maybe it’s #611 or it could just be 611. It’s one of the 3, I know that for sure.

      • Free Government Cell Phones says

        Yes, 6-1-1 will get you in touch with your service provider’s customer service team.

  517. Meline Boston says

    Download error
    No action required. ID will automatically retry.
    Connection failed (code 20)
    And it never does. I am not happy with this.

    • FreeGovernmentCellPhones.net says

      Qlink Wireless does not offer any data for internet use. However, many companies do. Start by going to your States page (Click Here), and review each of the vendors’ plans.

      • Tracy says

        How is this possible? I have a free phone from qlink and it gives me 600 minutes with unlimited texting and a set data amount.

        • Free Government Cell Phones says

          Believe it or not, Tracy, many customers in California and Oklahoma receive unlimited minutes and unlimited texts from their free government cell phone companies.

  519. Jill Miell says

    I have my phone model LS665 but am wondering where I might get a protective case. Thank you

  520. zed says

    I have ”lifeline” on my landline that has been disconnected..
    I want the free phone..
    can I simply transfer my lifeline landline to mobile ??? or do I need to apply??

  521. lattice brown says

    I wanted to know if I wanted to could I put my T-Mobile sim card in my link phone

    • Free Government Cell Phones says

      It depends on the phone make and model and your service provider’s network, Lattice. Not all phones are compatible with all networks, so the only way for you to get an accurate answer is to contact your service provider’s tech support team online or by phone.

  522. Lisa Paulus says

    I have a Samsung galaxy s5 can I get you to upgrade to it. You sent me an smartphone. I have the 25.00 fee for transfer.

    • Free Government Cell Phones says

      We are not Q Link, Lisa. You must contact Q Link’s customer service team directly.

  523. Chris says

    Horrible customer service and LIARS!!! I was told when I put out money for a smartphone that I had a year warranty and come to find out they dont even if the phone stops working for no reason. Also you can VERY RARELY get ahold of anyone for help and NEVER get a response email from technical support! Terrible and very unprofessional business! I would ABSOLUTELY NOT recommend qlink EVER!!!

    • Michele says

      I agree have been calling for days and cannot get past the automative crap…horrible customer service.

  525. Mark Marvin Meredith says

    Hi my name is Marvin Meredith I used to have a qlink wireless cell phone I lost it when I moved from New Castle backup to Hermitage Pennsylvania I’m not sure the phone number but you can get ahold of me on this number here 724-372-****

    • Free Government Cell Phones says

      Sorry, Mark, but we can’t help you. You need to contact Q Link directly.

      • Free Government Cell Phones says

        The range of questions we get never ceases to amaze us. We’ve answered thousands and thousands of questions, but this is the first time this one’s ever come up.

        Our assumption is that you will have to pay for additional storage. It will probably require upgrading to a different phone. (This is pure guesswork on our part, but it seems logical.)

    • Free Government Cell Phones says

      There’s no way for us to know what your contract specifies, Melissa. Contact your service provider’s customer service team online or by phone to get your question answered.

  527. Tierra says

    My phone was stolen so I have not been able to use my service. How can I get a replacement phone? What time of phones do you have? Will I have to pay for it ?

    • Free Government Cell Phones says

      We’re not Q Link Wireless, Tierra. We’re an independent website with no affiliation with any of the free government cell phone companies. You need to contact Q Link (or one of its competitors) directly.

  528. Jessica Sears says

    I already have a government phone through safelink ,am I still eligible for a free phone

    • Free Government Cell Phones says

      No, Jessica, you are not. Each household is limited to one phone.

      • David says

        That’s a lie, you can change over to Qlink like I did. It will cancel your other phone

        • Free Government Cell Phones says

          Take a deep breath and relax, David. Our answer was correct. She didn’t ask if she could switch from one provider to another. She said she already had a free phone and asked if she was eligible for another one. Lifeline customers are limited to one free government cell phone per household.

    • missv says

      Yes. They will now let you transfer your lifeline service from one provider to another I just transferred from safelink too. Your safelink phone will be shut off as you can only have 1 phone on the lifeline program

    • Free Government Cell Phones says

      We get variations of this question every once in a while and we’re never quite sure what the question means. The only last four digits we are aware of are the last four digits of your social security number.

    • Free Government Cell Phones says

      That’s terrific, Shawn. We’re glad to know you got the product you needed.

  531. Kimberly Sandberg says

    My issue with Q-link is that I cannot get a person to talk to about adding data. How do I get a live person so I can ask about my device? Can a CS rep from Qlink call me? I have $ to add to acct.

    • Free Government Cell Phones says

      No one from Q Link will respond to a comment left on this, an independent website that’s not affiliation end with any free government cell phone company. You can visit the Q Link website to find methods to do an online chat with Q Link customer service.

  532. Taylor Y says

    For those who don’t get government help, but have low income, what are the chances of getting a smartphone?

  533. Deatra George says

    My qlink phone accidentally put it on top back now I can’t do anything with it can someone out there help me and please help me get this off of my phone because I do not want that talk back it’s really aggravating plus it won’t let me scroll down won’t let me do really anything with my phone

    • Free Government Cell Phones says

      Contact your service provider’s tech support team, Deatra.

  534. Daniel Brock says

    Hi,
    I’m trying to sign up for the free government cell phone. I filled out the first page online to start the application but the system is not finding my street address:
    580 ******* St
    Lava Hot Springs, Idaho 83246

    Home phone: 208 776-****

    Thanks,

    Dan Brock

    • Free Government Cell Phones says

      You’ll need to speak directly to Q Link’s customer service team, Daniel.

  535. Claudia delgadillo says

    I need an email of all my text messages and call log sent plz thank u

    • Free Government Cell Phones says

      You’ll need to speak to Q Link’s tech support to find something like that, Claudia.

        • Free Government Cell Phones says

          The only number listed on the Q Link website is the same number we list in the above article: 1-855-754-6543.

  536. Harold sutton says

    I am trying to talk to someone about my phone. They said they Sent me a new phone. Never got it. Please call me @ 484-554-****, Ask for Harold

    • Free Government Cell Phones says

      Q Link will not see nor respond to a comment left on this website, Harold. You need to contact customer service directly by phone or online.

    • Free Government Cell Phones says

      Contact your service provider’s customer service team, Tammie.

    • Free Government Cell Phones says

      No one will contact you as a result of this comment, Glenda. That’s because this is an independent website that’s unaffiliated with any of the free government cell phone companies. You must contact your service provider directly by phone or online.

  539. Erin petty says

    Hello my name is Erin petty I am trying to cancel my service with my phone I no longer have any medical benefits or any benefits. So I need to cancel my services.

    • Free Government Cell Phones says

      You can cancel by calling your service provider’s customer service team or visit its website and check to see if it offers a different way to cancel your service.

  540. Carolyn McGuigan says

    How can I get started as an Agent Manger in Temple, Texas to sign clients up with Q-link cell phones . I have agents ready to start working . I Would like more information . My email address is Temple2**** @ yahoo.com. Thank you. Carolyn McGuigan

    • Free Government Cell Phones says

      You’ll need to contact Q Link directly, Carolyn. Its people will not respond to a comment left on this website.

      • Just to say great job says

        I stumbled across this site by pure accident, but after reading the thread I’d just like to say great job with responding with useful polite info to the commenters!!! I see a lot of repetitive and service provider questions that you clearly state you are not affiliated with, but you remain professional and polite, again kudos for what you are doing????
        Sincerely

        Observer

  541. gregg hogue says

    This is a wonderful phone it has always worked great for me I would be very interested in purchasing data so I can get maps for GPS thank you very much

    • Free Government Cell Phones says

      Glad to hear you’ve had a great experience, Gregg. However, we are not a service provider (we’re an independent website that’s not affiliated with any of the free government cell phone companies) so we cannot help you with your GPS needs. You’ll need to contact your service provider’s customer service team.

        • Free Government Cell Phones says

          If you have a smartphone, you can connect to wifi without a data plan. Here’s how Q Link answers the question on its website:

          ____________________

          Does Q Link Wireless offer data plan services?
          If you have a Q Link smartphone, you can add data to your plan any time! Click here to shop for minutes, data, and our low cost bundles plans with unlimited calling and texting, plus data!

          Wondering how much you can do with the data you have? Click here.

          Can’t afford to purchase data right now? If your phone has the ability to connect to Wi-Fi, you can learn how to set up the Wi-Fi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.

          __________________

          If you don’t have a smartphone, you can find out how to upgrade to one here:

          https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

      • Free Government Cell Phones says

        Only QLink customer service or tech support can solve that problem, Dale. Contact them ASAP.

    • Free Government Cell Phones says

      In answer to your first question, yes, it is free. That’s why it’s called the “free” government cell phone program.

      In answer to your second question, you never know what make and model of phone you’re going to get.

  544. Savannah says

    If I already have American assistance, can I switch plans and get q link instead ?

  545. Steve says

    Luann,

    This website is not Qlink, Nor did they offer Cell Services. This website just offers comprehensive educational info on the Free Phone programs. This site is not affiliated with any of the cell companies offering services either. However Qlink’s contact information IS listed towards the top of the web page 😉

  546. Max perdue says

    Having nothing but good luck with my phone my only problem is I wish I knew about it sooner I love it works great just wish it had a data plan

    • Max perdue says

      When you buy the unlimited minutes 430 days does a data plan come with it for $49?????

      • Free Government Cell Phones says

        Sorry, Max, but we are not familiar with the plan you are referring to.

    • Free Government Cell Phones says

      That’s great, Max. Be aware that on December 1, Lifeline Broadband will begin. We expect many companies to offer data and phone bundles, but so far none of them have made any announcements. Keep coming back to FreeGovernmentCellPhones.net for more info.

      Or even better, subscribe to our email newsletter up there in the upper right hand corner of this page. Then you’ll get the news as it happens.

  548. Jess says

    Firstly i would like to thank you for the phone, I would never complain about a phone that I received for basically free. But in just wondering if there’s a way I can purchase data of some sort or how that works or if enjoyeven available for the wink phones? I don’t use the internet all the time but would like to be able to look something up every now and then when not in Wi-Fi.

    • Free Government Cell Phones says

      We don’t deserve the thanks, Jess. We’re an independent website, not Q Link. You must get in touch with customer service to get your question answered.

    • Free Government Cell Phones says

      La mayoría de las empresas dicen que toma dos o tres semanas , pero a menudo tarda más tiempo

    • Free Government Cell Phones says

      No way for us to analyze your tech issues over the Internet, Deborah. There are two ways to solve your problem: (1) Call your service provider’s tech support team, or (2) do an online search for your phone make and model and the words “user manual.” You may be able to troubleshoot the problem once you have the user manual.

      • Montie says

        I haven’t receive my phone it been a week since I should proved I was good to go and when try to call I u guys answersmachine keep talking not letting me spoke to someone montie lewis from Akron ohio

        • Free Government Cell Phones says

          Most companies say it will take two or three weeks, Montie. And our readers report that it often takes three or four weeks or more. Hang in there, buddy.

    • Free Government Cell Phones says

      We’re you unable to reach customer service? Did you call during hours that QLink’s customer service team is working? QLink has relatively restricted hours (9 am – 6 pm Monday through Friday).

    • Melissa says

      My phone has no service any where I go I need a new one it just stopped working for last 3 months if tried to call but can’t get anyone. Melissa fields. Bday. 8-12 73

      • Free Government Cell Phones says

        If you’ve had no service, made no calls, received no calls, sent no texts, and received no texts for 60 days, your account should have been automatically cancelled. That means you should be able to apply for a new account with any company you choose. Here’s where you can find a list of Lifeline free government cell phone companies in your state:

        https://www.freegovernmentcellphones.net/states

    • Melissa says

      I need someone to call me back asp my phone is not working and I tried calling to talk to someone asp my name is Melissa my phone number is 1989714**** thnk u call me back asp

      • Free Government Cell Phones says

        This website is not affiliated with Q Link Wireless, Melissa. You still need to contact its customer service team to get your problem solved.

  553. Nia says

    I got a phone from qlink , when I first got it it kept cutting off. After a few days it stopped then iI’d have to plug my charger into he phone to make the screen come on or take the battery out and put it back in cause the power button wouldn’t work. Now that its not doing that anymore .. My battery goes down really fast , the phone only runs for about an hour and 30 minutes. Also how to Iuupgrade to get a new phone of MY choice?

    • Free Government Cell Phones says

      How long have you had the phone, Nia? It sounds as if you should have reported it as defective the moment you received it. Now that some time has passed, most companies require you to have had service for a year or more in order to receive a replacement. Of course, you can always upgrade for a small fee.

  554. GeorgeAnn says

    I asked a year ago to give me a new battery or new phone cause I can’t make calls the phone is a Razer ph from 16 yrs ago the battery is dead, I still haven’t received it. Now I get a letter of approval for lifeline great I noticed the ph# on the letter I was told to call q-link I did it’s all automated no real person to speak with. The top of the letter is another ph# it’s not in service, I hope that’s not a new ph# for my ph all I asked was replace the ph not give me a new #, and I’m still waiting on that ph the letter was dated a month ago I received it July 9th. SO WHAT IS REALLY GOING ON? Obama’s gonna want those phones back when he departs office

    • Free Government Cell Phones says

      Sorry, GeorgeAnn, but we are unable to troubleshoot your cell phone over the Internet. Only Q Link’s customer service team can translate their letter.

    • Free Government Cell Phones says

      That depends on the phone make and model and who your service provider is.

    • Free Government Cell Phones says

      You need to check with Q Link’s customer service to determine availability in specific small towns.

  557. Pedro Martinez says

    I forgot my voice mail. Pin code how do I get in to my messages or change pin

  558. samantha trepasso says

    I always loose service why is this? It was fine at first. But past 2 weeks I. An really never use it

    • Free Government Cell Phones says

      There is no way we can possibly analyze the technical problems you’re having, Samantha. You’ll need to contact Q Link’s customer service team to get any answers.

    • Free Government Cell Phones says

      You need to contact Q Link directly, Toni. You can find all its contact info toward the bottom of the article on this page.

  562. Andrea Rodriguez says

    I have an HTC phone through q link but I can’t use data how can I fix it please and thank you

  563. Kristi says

    I am trying to find out if there is a way that I could take my link wireless phone number with me to a different provider on my own plan I pay for. I don’t want to have to change my number that everyone already has.

    • Free Government Cell Phones says

      Sigh. (We sigh because this is about the thousandth time we’ve had to give this same answer.)

      We are not a service provider, Kristine. If you want to cancel your service, you must contact your service provider directly. We are an independent website that’s completely unaffiliated with any of the free government cell phone companies.

  565. Michelle says

    My qlink phone is powered by sprint. I am in northern MN and need AT&T to make any calls. I couldn’t make a call to keep my service active and now the phone Isn’t working. What do I do?

  567. Sunny says

    What would my last 4 digits be for my government program?? I’m applying for a phone and it ask me for my last 4 didgits of my government program

    • Free Government Cell Phones says

      Sorry, Sunny, we do not have a clue what the last four digits of the program are.

  568. Daitona says

    I have a safe link phone but I am wanting to switch to q link how would I do that

    • Free Government Cell Phones says

      Want to find your call history? Do a Google search for the make and model of your phone plus the words “User manual.” Find the manual and you’ll find the instructions.

    • Free Government Cell Phones says

      We. Are. A. Website. Not. A. Lifeline. Service. Provider.
      Contact Q Link directly to get your question answered, Constance.

  571. Candace says

    I have been trying to cancel my phone for almost a year due to it being stolen I can’t get anyone to help with doing this. Please I keep receiving emails about my phone having such mins remaining

  572. Kathi says

    We are receiving a smart phone tomorrow. I am wanting to know what your various data plans are. I know it does cost money, but at a fairly low price.

    Thank you,
    Kathi Brose

    • Free Government Cell Phones says

      Here’s the completely unhelpful answer from Q Link’s frequently asked questions page:

      1. Does Q Link Wireless offer data plan services?
      If your phone has the ability to connect to WiFi, you can learn how to set up the WiFi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.

  573. catrina swank says

    I have q link plan a smartphone but my screen broke and I don’t have the money to replace my daughter was born in the hospital August19 2015I have been here at children’s hospital since she was born cause she was born with a rare heart disease and the doctors say she won’t make it passed her 3rd birthday and I use this phone for hospital calls and emergencies incase something happena to her and I have been there with her since day one but thescreen broke on my phone and I don’thave the money to get a new one ous there a way I can a new smartphone for free id’s very hahat’s being at a hospital with no job can I get help with this it id’s also my entertainment as well so but please help me

    • Free Government Cell Phones says

      That’s a tragic story, Catrina. Our hearts go out to you.

      How long have you had the account? If you’ve had it for more than a year you should be eligible for a new phone. Contact Q Link customer service to discuss the problem.

      If you want an upgraded phone, here’s an article that tells you the upgrade policies of all the major Lifeline Assistance companies:

      https://www.freegovernmentcellphones.net/states

  574. Lakecia Stephens says

    When I try to send a text message, it says, You are not allowed to send text msg 2120

    • Free Government Cell Phones says

      It’s impossible for us to analyze tech problems for every make and model of phone. You need to contact Q Link’s tech support team.

  575. rick mcdonnell says

    can i get mobile network besides my home WIFI on QLINK obama phone can’t use internet when out

    • Free Government Cell Phones says

      You should be able to get service at any free public hotspot. There are tens of thousands of these hotspots around the country — in libraries, every McDonald’s, every Starbucks, and even in many other locations. Here’s an article from CheapInternet.com, our sister website, that gives you a comprehensive list:

      http://www.cheapinternet.com/best-places-to-find-free-wifi

  576. Justine Stockton says

    My cell phone shattered while I was talking on it and I need a replacement phone not sure how I do this I also think I need to make a claim to Nokia because it cut my face please call me at 636 535 ****

  577. Nathaniel White says

    I still haven’t received my phone. It has been 7 days without a phone.

    • Free Government Cell Phones says

      Most companies say delivery will take at least two weeks, but many of our readers have told us that it usually takes considerably longer.

  578. Jorge Moreno says

    my name is Jorge Moreno and I am homeless and in need of a phone so I may get work I am staying ******* prince st Lancaster pa 17603 and the site keeps asking me for proff of income and I do not have a income that is why I am trying to get me a phone please help me my email is hazletonking88@*******.com

    • Free Government Cell Phones says

      It’s a very unfortunate Catch-22, Jorge. We’ve heard the same complaint from many other readers. Is it possible that you qualify because you participate in any of the government aid programs such as Section 8, food stamps, Medicaid, etc? Take a look at this page to see all the other ways to qualify:

      https://www.freegovernmentcellphones.net/basics/qualify

    • Free Government Cell Phones says

      Call your service provider’s customer service team (Q Link, we assume) and request a new number.

    • Melvin arnold says

      Please change my cell phone number .I am getting harassing calls. Melvinarnold1963@*******.com.

      • Free Government Cell Phones says

        We cannot change your phone number, Melvin. But we’re confident that Q Link will do as you wish if you contact its customer service team.

    • Free Government Cell Phones says

      There is no way for us to know if that is a problem with your cell phone or a service provider issue. You need to call your service provider’s customer service team.

  581. Ramon Gallegos says

    I sent copy of my Medicare card twice and it keeps telling me I need to send proof.

    • Free Government Cell Phones says

      Have you tried calling customer service to discuss the problem?

  582. Ardith says

    I can’t receive or send text messages. It keeps saying Touch to review and try again. I also get no dial tone when I try to call out.Please help.

  583. paresh kapadia says

    SafeLink Wireless
    THE TIME HAS COME!
    NOW YOU CAN BRING YOUR FAVORITE PHONE TO SAFELINK
    phones
    Have a cell phone you love?
    Now you can transfer your current benefits to it- even if it’s a smartphone!
    CHECK IF YOUR PHONE IS COMPATIBLE
    For your data to work properly, the APN settings need to be programmed in your phone. Visit apn.tracfone.com for instructions on how to program your APN settings. Requires a compatible or unlocked smartphone. Most GSM and CDMA smartphones are compatible. Plans, SIM Kits and Phones sold separately. SafeLink Bring Your Own Phone and services are subject to the Terms and Conditions of Service available at SafeLink.com. When you purchase, activate, or use a SafeLink phone or SafeLink Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change without notice. SafeLink® is a registered trademark of TracFone Wireless, Inc. ©2016 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved. Unsubscribe | Privacy Policy

    SL-14071-A01

    Reply, Reply All or Forward | More

  584. paresh kapadia says

    today i got email from safe-link. that i can use my unlock smartphone with safe-link.is it true ?.

    • Free Government Cell Phones says

      What did the email say? Did Safelink say you could use your unlocked smartphone?

      Sorry, but we are unable to tell you what to do based on an email we haven’t seen.

  585. Tonya S. says

    I keep getting a message that says message blocking active how do I get rid of this?

    • Free Government Cell Phones says

      We’ve never heard of that message, Tonya. So we’d recommend that you get in touch with Q Link’s customer service or tech support team ASAP.

  586. BarbaraC says

    Stay far away from Qlink. Don’t sign up with these people and don’t let our government give them another dime for their terrible business practices. I’ve been dealing with Qlink for almost 4 years and we actually only had phone service for 9 months. My son, who has schizophrenia and is on SSI, signed up with their service about 4 years ago. The first phone they sent, although used, was a pretty good phone until an error code froze up the phone after about 9 months. Thinking it might be a quick fix, we took the phone to a mall service center for that brand of phone. Imagine our shock when the phone customer service rep told us that it was reported by the original owner of the phone that the phone in our possession had been reported as “donated to charity” by the original owner. Wow – Qlink is getting phones that were donated to charity? Anyway, we called Qlink and told them that the phone had an error code that was unfixable and needed to be replaced. They tried to get my son to pay for a replacement phone but after much arguing over their own rules, they agreed to send out a replacement phone.

    The replacement phone that Qlink sent out was not only one of the oldest cell phones I’ve have ever seen but it was a piece of junk that never did power on. Another series of phone calls to QLink in which they stated they had fulfilled their obligation to provide a replacement phone and that if my son wanted another phone, he would have to pay for it. Additionally, the customer service representative stated that, “the Lifeline program is for people out looking for jobs, not for people who are just sitting at home.” Imagine the horror I felt as I heard this person tell my extremely mentally ill son that he was not deserving of the Lifeline program. My son told the customer service rep to cancel his account immediately. Wow, to this day, just thinking about that conversation makes my stomach sick. Honestly, if the whole conversation hadn’t been on speaker phone and I hadn’t heard it myself, I’m not sure I could have believed someone could be so callous. I can’t believe these people are in a business where they are supposed to deliver service to some of our country’s most vulnerable.

    Fast forward to four years later and we are still trying to get the account cancelled. Numerous phone calls to the company have accomplished nothing. They promised to cancel the account and nothing happens. Year after year, we get voice mails on my phone number to recertify my son’s account with Qlink. We have ignored every voice mail. Year after year, he tried to sign up with another Lifeline company but was told the account is still active at Qlink.

    I’ve had several Twitter conversations with Mignon Clyburn of the FCC and like you, she said to file a complaint with the FCC about our continuing problems with Qlink. We filed the complaint last November and nothing was ever done. Just a generic “Thank you for letting us know” response. I’ve been so frustrated by the the lack of action by the FCC. We also tried to follow the links on our public utilities website to file a complaint but the links kept leading to problems with landlines so no help there.

    Over the last month, I’ve been posting with a Qlink customer service rep over Facebook. Another exercise in frustration and a waste of time. They kept repeating to call their customer service people and cancel the phone. How many times did I have to keep telling them that my son had already requested the service be cancelled? It’s like they are little drones with a script posted on their cubicle wall with a standard response to consumer complaints. When I told them that they were committing fraud by continuing to bill the government for an account that should have been closed over 3 years ago, they just kept telling me to call in to customer service. I could have screamed in frustration! When I posted my son’s story on their actual facebook page, they blocked me. Oh yes, they sent me one last comment to call their customer service and then blocked me completely on Facebook. First and only time I’ve ever had any retail store block me. If it weren’t so maddening, I would have laughed.

    Today, I’ve been calling around trying to find a company with just one decent customer service rep from the list of companies who service Colorado. So far, every single one of them have tried to tell me that we have to cancel service with Qlink or their English was so bad, they didn’t understand what the problem is or there was no way to talk to an actual person or the webchat person was so incomprehensible that I gave up in frustration. I haven’t given up but I’m open to any suggestions from people in Colorado on which company has the least amount of problems.

    • Free Government Cell Phones says

      That may be the worst Lifeline story we’ve ever heard, Barbara. Here’s our suggestion: You should choose another Lifeline company. Make sure you speak to a customer service agent. Tell them you want to switch your service to their company. According to the way the system is “supposed” to work, the new company should take care of cancelling your Q Link account. Here’s an article that tells you more:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Good luck. Please keep our readers and us posted on your progress.

      • Scott says

        They cancelled my service immediately. I had lost not one but 2 phones. The first replacement came about 8 days later. Both were good phones. After I lost 2nd they said I would have to pay 25.00 for another. Which was reasonable for the phones I was getting. I told them I couldn’t afford the 25.00 & didn’t foresee it happening in the near future. They cancelled it immediately. I went to another company and the phone I received was too small to read….with no internet. I cancelled and came back to qlink.

    • Tonya S. says

      Here is what I suggest everywhere I have ever lived has had go to guy/girl at their tv station for situations such as these get yours involved let him/her embarrass the company on tv it has to start somewhere

  587. Anita Wimberley says

    How do I get a new sims card mine was stolen please respond I have been trying to get information but I can’t get a live person my please text me a response my email is kaywimberley@********.com Thank you

    • Free Government Cell Phones says

      Go to the Q Link website and click on “Help Center” at the top of the page. Then click on “Contact Us/Live Chat.” Do a live online chat with a customer service rep. Let us know how it goes, Anita.

  588. Richard McCormick says

    hey this on me I’ve sent all the information I did for the yo phone I’m just warning what the hold up is worth it cellphone my knot

    • Free Government Cell Phones says

      Help Wanted: FreeGovernmentCellPhones.net is looking for a good, reliable translator who can tell us what Richard is trying to say.

  589. Hera lynn says

    Can you get data on those phones my aunt was wondering because her boss is dumb and only connects with employees on messenger

    • Free Government Cell Phones says

      Well, Hera Lynn, it appears that you can get smartphone and data plan from Q Link, but you can only find the details buried in the Terms & Conditions on the company’s website. An online chat confirmed that the company offers smartphones, which implies that they must offer data plans, but we were told that such information was only available by calling the company’s customer service number.

      Here’s what it says about data in Q Link’s Terms & Conditions:

      Modifications, Interruptions, or Discontinuation of Data Service: Q Link Wireless does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. QLink Wireless reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Data Services are not available in certain areas. Q Link Wireless is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure in receipt of the purchased Data Services. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from Q Link Wireless for any remaining used or unused subscription time. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the Terms and Conditions of Service set forth herein.

    • Free Government Cell Phones says

      We normally don’t approve comments that are completely unintelligible, but we’re approving this one because it’s so absolutely mysterious.

      Just for fun, dear readers, we invite you to translate this comment. Perhaps it was just an auto spellcheck error, but who knows? It may just be written in a language we do not comprehend. What do you think it means?

    • Free Government Cell Phones says

      We are experts on the free government cell phone program, but we claim no expertise on the technology behind the hundreds of phone makes and models available. Contact your service provider OR do an online search for your phone’s make and model and the words “user manual.”

    • Free Government Cell Phones says

      First thing you need to do is check all the Lifeline Assistance companies in your state to learn which ones offer data packages. Start by clicking on the “States” link at the top of this page. Then click on your state.

  594. Linda says

    You need to give out more free minutes. Free everything talk, text and data. Are you able to use the internet with these phones and do they have a camera?

    • Free Government Cell Phones says

      And are they powered by fairy dust? And will they make you taller, stronger and more attractive? Will they make you rich? More powerful? Able to leap tall buildings with a single bound?

      For god’s sake, Linda, no one in the nation works harder than we do to support the Lifeline Assistance program and its customers. But you appear to be one of those people who give the program a bad name because you demand, demand and then demand more.

      • Mary says

        OMG Thank you. And Linda get a job if you want all that stuff. Some of us NEED these phones. I take it you must be a damn queen of England or sonething

      • Cerise says

        This is, by far, the FUNNIEST thing I have EVER read. I am cracking up. My gut hurts from laughing so hard. You are so right. It’s people like her that ruin the generosity and kindness behind any type of help, or assistance offered. This absolutely made my day.

    • Free Government Cell Phones says

      Many different makes and models are available, Jamie. One of the quirks of the Lifeline Assistance program is that it’s almost impossible to determine which particular phone you’ll get before you open the box it arrives in. The phones are distributed randomly to customers.

      However, you can upgrade your phone for a small fee with virtually any of the free government cell phone companies. Here’s an article that tells you everything you need to know:

      https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones

  597. tawny l smith says

    my phone just died won’t take a charge or anything,,can you give me a num to contact or email address for qlink help

    • Free Government Cell Phones says

      You’ll find that info right here on this page, Tawny. It’s toward the end of the article above.

  598. Annemarie Wilfong says

    I don’t understand why my camera files isn’t going through I have proved my identity my food stamps and also the miner work I do so what’s the problem???

  599. Annemarie Wilfong says

    Please help me get a government q link phone this phone I’m using right now is a friends phone I have little income as I’m waiting for disability hearing in front of a judge

    • FreeGovernmentCellPhones.net says

      We aren’t affiliated with them, so we can’t help. Just contact them directly.

  600. Michelle alexander says

    Hi y name is Michelle I have phone that the screen broke and I paid for it haven’t had it a year can you send a new one as soon possible

    • FreeGovernmentCellPhones.net says

      Michelle, we cannot send you a new phone as we are not your phone company. Please contact Q Link directly.

  601. Jessica says

    I have a smart phone through qlink and I would like to have data on it. How do I activate it when it’s been disconnected??

    • Free Government Cell Phones says

      We are experts on the free government cell phone program, Jessica, NOT on cell phone technology. In other words, you need to contact Q Link customer service or tech support to get your question answered.

  602. Vernon Fairley says

    I want to know if Q Wireless is available in Illinois. If so, are there any opportunities for me to become an agent?

  603. Andrea says

    My husband’s phone was stolen. They won’t return it and I need to discontinue service until I can pay for replacement. There is no way of reporting it on the weekend or after hours? This is terrible

  604. Cynthia Kelly says

    The Kyocera i-wireless goverment phone i recived about a month ago. i filled out a application online. now this phone does not work. can not call nobody, the call goes to a recording about i-wireless. can i send it to you for another one? do not send the same phone. i belive this phone is refurbished so please do try and fix this and send it back to me. this is a old phone.

    • Free Government Cell Phones says

      You need to contact Q Link directly, Cynthia. This website is not affiliated with Q Link nor any of the other free government cell phone companies.

  605. Rachel levins says

    my husband wanted to know how can u put data on his phone so he can have internet? it says its compatable with it

    • Free Government Cell Phones says

      We are not your service provider, Daniel, so we have no idea where you phone is. But if you go to the Q Link website and click on the “Check Status” link at the top of the page, you may well find out where your phone is.

    • kathleen goodall says

      it takes a little bit longer than two weeks for the phone. If it’s been more than thirty days since it’s been verified shipment than contact them on there website “Customer Service” department!

    • Free Government Cell Phones says

      Are you referring to a new cell phone account for which you just applied, April?

  609. Sally Day says

    My minutes have not been added to my phone this month please add my minutes for the month of June

    Thank you

    Sally Day

    • Free Government Cell Phones says

      This isn’t Q Link, Sally. It’s an independent website. You’ll need to contact Q Link directly.

  610. VCW says

    I applied and sent in proof documents April 20th. On April 23rd QLink cancelled my Safelink Lifeline account. I am told I have been approved by QLink but now waiting for the state of Nevada to approve. They can give no status (my account has been “pending verification”). They cannot tell what agency/department in Nevada is reviewing the documents. Please help I am on a very fixed income this is too long without Lifeline. How can I find out my status with Nevada?

    • Free Government Cell Phones says

      There’s nothing we can do to help, VCW. You are trapped in limbo and Q Link is the only entity that can help. Keep calling. Ask to speak to a supervisor. Explain your issue politely.

      If you still get no satisfaction, tell the supervisor that you will report Q Link to the Federal Communications Commission and the Nevada state public utilities commission. Here’s an article that will tell you how to file that complaint:

      https://www.freegovernmentcellphones.net/faq/file-lifeline-service-complaint

  611. RJ Jones says

    A friend of mine just applied for Qlink and I have an old smartphone, can she use if for her Qlink phone?

    • Free Government Cell Phones says

      This is a very common question, RJ. It’s also a very technical question, because it depends on the make and model of the phone. Only Q Link’s tech support or customer service team can answer that question after you give them the specific information.

  612. Amy says

    How do I get internet on my qlink phone I’ve done everything its told me to do and still no internet, what do I do???

    • Free Government Cell Phones says

      Is it a smartphone? If so, your first step would be to contact Q Link’s tech support team. You’ll find the contact info on the Q Link website.

    • Free Government Cell Phones says

      Yes, unfortunately, you do get charge minutes for both incoming calls and incoming texts.

  614. Pinky maria puente says

    How can i put my gmail to work on my q link phone can you please help me

    • Free Government Cell Phones says

      Contact Q Link’s tech support team, Pinky. They are there to answer questions like this.

    • Free Government Cell Phones says

      We are not Q Link, Charles, so we cannot comment on any proof you sent. You must contact the company directly.

      Go to the Q Link website (shown in the article above) and click on the “Help Center” drop down menu. Then click on “Check Status” to find out the status of your application.

      Good luck.

  616. Fabiola Avalos says

    I applied and send in my Information almost a month ago and haven’t heard back. I was told you guys were pretty quick about the process. I would like to know my status.

    • Free Government Cell Phones says

      Go to the QLink website and look for the “Help Center” drop down menu. Then click on “Check Status.”

  617. nichelle alexander says

    Did not receive my monthly mins yet should the mins be on your phone on the1st of each month it is 7:00 am june 1 2016 will it be later on today and I still had mins on my phone now I do not have any.

    • Free Government Cell Phones says

      Only Q Link can answer the question about your minutes. By the way, live long and prosper, Nichelle.

    • L says

      Mine is doing the same thing!! And I had 100 minutes still last night! Now nothing!!

    • Free Government Cell Phones says

      Contact your service provider’s customer service team.

  619. Mark Dunkle says

    Phone is not holding a charge and would like to get a newer version. . Can I send mine back and get a newer version as a replacer ?.

    • Free Government Cell Phones says

      Contact Q Link customer service. If you’ve had your account for more than a year, they should offer you a new one. You can also upgrade to a better phone — maybe even a smartphone — for a small fee.

  620. michael kopp says

    This is michael patrick kopp I don’t have email, I’m using friends phone, can u please tell me if my phone is mailed, and when should I expect it, I also activated it by accident please contact me with answer or tracking number…

    • Free Government Cell Phones says

      Actually, Michael, we cannot tell you the status of your phone because we are not your service provider. We are an independent website. You must contact Q Link directly to find the status of your phone.

      Go to the Q Link website (which can be found in the article on this page) and look for the “Help Center” drop-down menu. Then click on “Check Status.”

  621. Wallace jones Jr. says

    Hello my Name is Mr. Wallace jones jr. I had an phone from you all and it got stolen. I was told i had to pay $10 to get a new one. I wanna know is that still true because i need another on Asap.

    • Free Government Cell Phones says

      First of all, Whittney, you’ll need a smartphone. Talk to customer service about upgrading.

  623. Monica Greene says

    my grandaughter has a phone from here, so it made me want a free phone from here.

    • Free Government Cell Phones says

      Don’t be in too much of a hurry, Monica. There may be a plan that’s better for you. Check out all the service providers in your state by clicking on the “States” link at the top of this page. Who knows? Maybe your granddaughter will want to change to your service provider if you get more minutes and texts than she does.

    • Mary says

      OMG It’s a government service I get it but please just because someone got a free government phone you think that you should have one? People don’t want to work and get FREE GOVERMENT HAND OUT while the ones that do work but shouldn’t due to health help pay for the government funds and crap for people that need them if you don’t need don’t get it if you can work fine pay for your own damn phone. GOVERMENT assistant programs help the poor and disabled I work and I work hard I could fracture my back without even trying to so I think everyone needs to stop bitching get off your butt and work. All of these comments are making me mad how hard is it to look up Q link and read about it it tells you how to get one how long it will take to get to you

      • Free Government Cell Phones says

        Mary’s on a roll today. She’s indignant and breathing fire. Do not stand in her way.

    • Free Government Cell Phones says

      Too technical for us, Kin. Your best bet is to call Q Link customer service or tech support to ask that question.

    • Free Government Cell Phones says

      Well, Caleb, we know that Q Link does business in West Virginia. Is it possible you received a defective cell phone? If so, contact Q Link’s customer service team to discuss your problem.

  628. Terri says

    Can you block unwanted numbers from calling your phone? Or being able to call certain numbers?

    • Free Government Cell Phones says

      Highly technical question, Terri. The answer is “It depends on the make and model of your phone.”

      If you have an iPhone, you cannot legally block calls. If you have an Android phone, there are several apps that will do a decent job of blocking numbers, but they aren’t foolproof. You can also try googling something called Google Voice that will help.

      Other apps we’ve read about that will help you block calls include PrivacyStar, Mr Number and Calls Blacklist. We cannot vouch for the safety nor security of these apps. You’ll need to do the research and make that call for yourself.

      We are unaware of any way to block your phone from making outbound calls to specific numbers, but maybe our readers know of one. Readers?

  629. Vickie says

    I don’t want the service nomore lost phone and don’t have money to buy a replacement phone

    • Free Government Cell Phones says

      What is it you want, Vickie, if you don’t want the free government cell phone AND don’t have the money to buy a replacement?

    • Free Government Cell Phones says

      Theoretically, yes. But it depends on the phone make and model, the network on which your service provider operates, and the rules set up by your service provider. The only way to get an accurate answer is to contact its customer service team.

  631. gwendolyn woods says

    I need to talk to a live person on the phone I have tried to order phone won’t go thru took picture of proof documents tried to send answer phone please

    • Free Government Cell Phones says

      If you can’t get a live person to answer your phone calls, try doing a live online chat. You can find it on the Q Link website under “Contact us.”

  632. Jean Howard says

    My name is Jean Howard 278-44-**** How can I buy more minutes for my Q link phone? My E-mail is jeanhoward****@*******.com I wish to put 10$ and get 50 minutes of extra minutes

    • Free Government Cell Phones says

      You can add minutes online at the Q Link website. You can find all the contact info right here on our Q Link page.

      But we feel compelled to give you some advice, Jean. Never reveal personal information like your social security number like you did in this comment. We took the liberty of protecting your identify by editing your social security number and email address so it wouldn’t be seen by anyone. You leave yourself wide open for identity fraud when you make personal data public.

  633. Christine Mckee says

    Do you have to leave the phone turned on for 10 days every month to get your minutes

    • Free Government Cell Phones says

      We’ve never heard of that regulation. Hey, readers, have you run into that regulation with your service provider?

      • Lisa says

        The box that my phone came in said to leave the phone on for the first 10 days of the month, to get your minutes added.

    • Free Government Cell Phones says

      How long since you applied, Carroll? Most companies say you shouldn’t expect your phone for two weeks or more.

  636. Antionette says

    I need someone to contact me about my. Phone I revived it and it won’t stay on 814-403-****

    • Free Government Cell Phones says

      Contact Q Link directly, Antionette. They won’t reply to you based on a comment left at CheapInternet.com because we are an independent website that’s not affiliated with any of the Lifeline Assistance free government cell phone companies.

  637. Yolanda Jimenez says

    I applied for the program a week ago and my phone still hasnt came in. How can i find out whats going on?

    • Free Government Cell Phones says

      You’ll need to contact your service provider directly for a specific answer, Yolanda, but most companies say it will take at least two weeks for your phone to arrive.

    • Free Government Cell Phones says

      There’s no way for us to analyze a technical problem long distance. You’ll need to contact your service provider’s customer service or tech support team to get an accurate answer. Good luck.

  640. wes wattenford says

    qualified and phone was supposed to be here many days ago. Lost in transit ups and usps has nothing and told me the only one to deal with this now is YOU. tracking no. was 9274899999787851303083****

    please help – this is literally a life line phone as I am sick and terminal and need to reach doctors.

    • Free Government Cell Phones says

      Sorry to hear about your health issues, Wes, but we can guarantee that when you were told “the only one to deal with this is YOU,” they didn’t mean us. We’re an independent website that reports news about free government cell phones, but we are not a cell phone company. If Q Link is your service provider, you must contact them directly. All the contact info can be found in the article above. Good luck.

  641. Kathleen Doris Klett says

    My husband already has a government phone registered at our home address and in his name. He maybe trying to get another phone and number. That I do NOT know about and am NOT a part of!! It is my understanding that it is registered by address not the people living at the address??

    • Free Government Cell Phones says

      You’re right, Kathleen, that only one free government cell phone account is permitted at each address. You should call your service provider to discuss your problem.

  643. kayla marie says

    When trying to make a call I says to access your account press 1 to make a call press 2 then put the number in following by the pound sign and when I put the number and pound key it beep and hangs up

    • Free Government Cell Phones says

      You need to contact your service provider’s customer service or tech support team by phone or online.

  644. Tiffany says

    My phone worked also for the first month and now all I can do is turn on and turn it off. Called and couldn’t speak to anyone, told me go online

  645. Abby says

    I have a SafeLink phone right now- just a little cheap one that only texts and calls (no smartphone/camera/data/etc). How can I go about getting a Q Link smartphone and service? Do I need to cancel my SafeLink phoned first? Please advise! TIA

  646. Darlene Rhinehart says

    I cannot find out how to get internet on my lg ls620.i have searched for hours.please help

    • Free Government Cell Phones says

      We’d recommend that you do a Google search for your phone make and model and the words “user manual.” Virtually every phone’s user manual can be found online.

  647. Marguarita says

    My phone worked the first month I got it once it renewed it said roaming and I haven’t been able to use it since. .help please

    • Free Government Cell Phones says

      Have you spoken to customer service? If not, that should be your first move.

  648. Brittany Lane says

    What does it mean when they ask for the last 4 digits of your government program?

    • Free Government Cell Phones says

      We’d say they are actually asking for the last four digits of your social security number. We’ve never heard of them asking for the last four digits of anything else. But let’s open this up to our readers. Have any of you been asked for the last four digits of any other government program?

    • Free Government Cell Phones says

      Q Link does not offer a data package. However, if you have a wifi-enabled phone, you can connect to the Internet via WiFi, which does not require a mobile data plan. Here’s how Q Link answers the question on its website’s FAQs:

      1. Does Q Link Wireless offer data plan services?
      If your phone has the ability to connect to WiFi, you can learn how to set up the WiFi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.

    • Free Government Cell Phones says

      Most companies have policies regarding phones for hearing, vision and speech-impaired customers. In fact, we are preparing an article on that subject right now.

      Go to the website of any Lifeline Assistance service provider. If there’s a search box, search for “hearing” or “hearing impaired” or even “impaired” you will probably find that policy. If there’s no search box, find the company’s Terms & Conditions (probably shown in very tiny print at the bottom of the page) and search that page for the same terms.

      You can find a list of service providers in your state by clicking on the “States” link at the top of this page. Then click on your own state.

      Good luck.

  652. Michael Caruso says

    I need a user guide mailed to my home address. How can I have that done asap?

    • Free Government Cell Phones says

      That’s probably not going to happen, Michael. Most hi-tech companies no longer produce actual printed user manuals. You need to go online and Google “user manual” and the model of your phone. You’ll probably find a users manual pretty quickly. Good luck.

  653. melvina says

    Yes I did a phone I have one but some one took it and I don’t no where it is could please sent another phone please

    • Free Government Cell Phones says

      First question, Bonnie: Do you have a smartphone that you can use to get Internet access?

  655. Anjelica says

    How do I get a better phone? The phone is broken the screen went split screen and is very small. The link to check replacement is vague and has me confused as to whether or not we can get one.

    • Free Government Cell Phones says

      Contact Q Link’s customer service team and tell them that you want to upgrade your phone. You will probably need to pay a small upgrade fee.

  656. David Grable says

    My name is David Grable I lost my phone my address is 1232 North **** Street Toledo Ohio *****. Thank you for your time.

    • Free Government Cell Phones says

      You need to contact Q Link customer service, David. The comment you left on our Q Link page is not enough to rectify your problem.

    • Free Government Cell Phones says

      Well, the first question would be “Do you have a smartphone?”

  658. Jamie loquillano says

    I submitted an application and proof of my government help, checking if I was approved

    • Free Government Cell Phones says

      Go to the Q Link website and look up its “Help Center.” You can probably get an answer to your question there.

    • Free Government Cell Phones says

      That is completely dependent, Jess, on the state in which you reside.

      Here’s an idea. Click on the “States” link at the top of this page. Then click on your state. It will take you to a list of all the free government cell phone companies in your state. Check them all out to find the plan that works best for you.

  661. Brian says

    For some reason my phone stopped letting me make calls and will not accept my enrollment ID however I can still use all Internet acesss apps like Facebook, Gmail, Ect. What is wrong? I really need to speak with a tech. Thanks.

    • Free Government Cell Phones says

      If you need to speak to a tech, you need to call a tech. This is an independent website, not your service provider’s tech support department.

    • Free Government Cell Phones says

      Not sure what you’re asking, Stanford. Are you asking if a GPS app will work on a free government smartphone? If that’s your question, the answer should be yes.

  663. Barbara Travis says

    I like to know how can you get a free cell phone without having a computer or a e-mail.(for a friend that do not have a computer)

    • Free Government Cell Phones says

      Try calling Q Link’s customer service team. You could also use a friend’s computer or use one at your local library.

  664. Kathleemchambers says

    Hello, I never received my minutes this month or my bonus minutes for sending all info within minutes. I need a phone.. And by tomorrow please.. This is crazy I deems on this phone.

    • Free Government Cell Phones says

      Sorry to hear about your problems, Kathleen, but you need to speak to the Q Link customer service team. We are an independent website and are not affiliated with any of the free government cell phone companies.

  665. Tracy Jackson says

    I have went somewhere on my phone, where the phone talks back to you and you have to double tap everything. I need to know his I can turn this service off.

    • Free Government Cell Phones says

      Two choices, Tracy:
      1. Call Q Link’s tech support team
      2. Do a Google search for your phone’s name and model and “user’s manual.” Virtually every user manual can be found online.

  666. scott surgner says

    I LIVE IN BRATTLEBORO VT AND WOULD LIKE TO KNOW WHAT CARRIER SERVICE PROVIDES Q LINK IT’S SYSTEM? I.E. ATT, SPRINT, VERIZON ETC.
    THANKS

    • Free Government Cell Phones says

      We’ve reviewed documentation that says Q link uses the Sprint network, but you should confirm that with the company’s customer service or tech support team.

    • Free Government Cell Phones says

      Only Q Link customer service can answer that question, Michelle. Give them a call.

    • Free Government Cell Phones says

      No. If you have a smart phone with your free government cell phone account, it comes with a monthly allotment of data. The data portion stands alone and has nothing to do with the minutes and texts allotted each month.

  671. Sabrina says

    I ordered a phone and loved it, it does not work after only 2 mos i emalied for a new phone to be sent never got it

  672. Kirsten Osteboe says

    It keeps saying Unfortunately, Google search has stopped all the time. And my storage gets full after I download one app and my keyboard won’t show up for anything! 🙁

    • Free Government Cell Phones says

      No. Q Link offered three different Lifeline plans, but the most generous one only includes 250 minutes.

    • Free Government Cell Phones says

      Check with Q Link’s customer service or tech support team by phone or online.

    • Free Government Cell Phones says

      You can get on the internet if you’re lucky enough to be given a smartphone. Most companies also let you upgrade to a smartphone for a relatively affordable fee.

    • Free Government Cell Phones says

      Contact Q Link customer service by phone or email. Sounds like they screwed up and need to correct it for you.

  678. Doris penny says

    My name is.doris penny I got a Q Link phone put it’s a sprint phone any I would like to why the phone hasthe name when I call some it comes up P.Calder mane on it and when I call Q Link they say contact the customer service u have on the phone. And when I do its to sprint services they say they don’t have that number my number is 616-482-9933what’s going on please can tact me at 616-337-*****

    • Free Government Cell Phones says

      Sounds like a whole lot of finger pointing leading to nowhere, Doris. We’d suggest that you get in touch with your state’s public utility commission with your complaint. Seems like you have a valid one.

  679. Gabriel Gonzales says

    I applied on-line with Q link for a free-phone, I did as I was instructed as to e-mailing the proper documents. I got a response from Q-link, stating that my documents had been received. They said that that Q-link would contact me by e-mail, whether I was approved or denied, it has been about 2 weeks , and I have yet to receive that e-mail or a phone.
    I have an enrollment # 14425260. What I am awaiting is some type of answer about the phone, whether I was approved or denied? Thank You!

    • Free Government Cell Phones says

      Continue calling Q Link’s customer service line. Call them every day if necessary until you get an answer.

    • Free Government Cell Phones says

      If you’re asking that question to us here at FreeGovernmentCellPhones.net, Victor, the answer is no. Sorry.
      If you’re asking the question to Q Link Wireless, you must contact the company directly.
      Good luck.

    • Free Government Cell Phones says

      We don’t know which model of Q Link phone you have, so your best bet is to call its tech support people to get your question answered.
      As an alternative, Google “download apps” and the make and model of your phone. The user manual for virtually every make and model of phone can be found online.

    • Free Government Cell Phones says

      You must contact Q Link directly, Lisa.
      Or an alternate solution is to simply not use your phone for 60 days and your account should be cancelled automatically.

    • Free Government Cell Phones says

      It’s always good to hear from a customer who’s happy with the free government cell phone program.

  684. colette holman says

    I got my phone I need replacement. it won’t work broken. enrollment I’d 1132**** phone no for broken phone is 412 200 0805. my address is 7205 **** Rd Oakdale pa.colette **** my email is baxtercolette007@********.com. working phone 412 712 ****. thank you

    • Free Government Cell Phones says

      Sorry to hear about your problems, Colette. That’s really inexcusable. But you must contact Q Link customer service directly by phone or online to solve your problem.

  685. Shanee says

    I just got the text saying I can send and receive picture text but when I go to the media mail I keep getting error message saying there was an error registering my phone.

    • Free Government Cell Phones says

      Call or email Q Link’s tech support team to discuss your problems. Good luck.

  686. Patriciaperry says

    My Q link wirless phone I luv it. But it is not working right. Can I get a replacement phone? Thank yu.

  688. Miranda Smith says

    I order a phone and was waing to get a touch screen if possible email is mjsmith201563@******.com

    • Free Government Cell Phones says

      Contact your service provider, Miranda. You may be given a smartphone as a new customer, but it not, most companies offer smartphones as upgrades.

  689. Kristina says

    I got my qlink wireless phone a d it is a smartphone was wondering if there is way to get data on it?

    • robert thompson says

      Yes,use WiFi. Also no SD card is included so if you want room for additional apps get sd card.

  690. Max Roivas says

    How do I access my apps that are saved/moved on the SD card? I can’t seem to retrieve the apps on the SD or move apps to the SD. I’ve tried downloading SD Manager apps from the Google Play store but they’re all useless, or maybe I’m just doing them wrong. Please help.

    • Free Government Cell Phones says

      You’ve just gone over our heads technically, especially since we don’t know what make and model of phone you have.
      You have to ways to get the info you need. (1) Google “user manual” and the make/model of your phone. Virtually all cell phone user manuals can be found online. Or (2) Call or email the tech support team at Q Link Wireless.
      Good luck.

  692. Robin Bolus says

    I have applied for the free cell phone and I’m not getting any response back it keeps saying something about verification of submitted the documents and yet I still don’t hear anything back can you please tell me what the status is thank you
    Robin bolus

    • Free Government Cell Phones says

      Sorry, Robin, but we cannot. We are not Q Link Wireless. We’d suggest that you continue phoning or emailing Q Link to ask your question.

  693. David says

    My uncle recently passed away and he had q link, how would I deactivate the phone and send it back?

    • Free Government Cell Phones says

      Sorry to hear about your loss, David. You can deactivate the phone by calling Q Link customer service, or you can simply not use the phone for 60 days and it should be automatically deactivated by Q Link. If the anniversary of the date your uncle enrolled in the program comes before that 60 day cut-off, the account will be automatically deactivated if you do nothing to re-certify it. Finally, there is no need to send the phone back. It would be nice if you did, so it can be refurbished by Q Link and given to another needy customer, but it is not required. Hope this information helps. And once again, sorry to hear about your loss.

  694. Leslie miller says

    Yes i put minutes on my phone on the 8th of this month and now it’s saying im out of minutes aleady and that is not right

  695. Jphn says

    I recently got my AWSOME smart cell phone but I am very totally confused.
    Why would Q link give me a phone with all the bells and whistles when I am trying to purchase a data package or MGB of data for my phone and I’m having ZERO LUCK getting some data.

    • Free Government Cell Phones says

      Sounds like you need to contact Q Link’s tech support team either by phone or online.

  696. Joy Boerio says

    I need someone to call me on my new number and i have to give u my new address.can u call me at 407508****

    • Free Government Cell Phones says

      You need to contact Q Link at the customer service phone number shown on this page, or online.

    • Robert J Signoriello says

      need to change my address & home phone number & i would like a new phone number on my cell phone

      • Free Government Cell Phones says

        You need to contact Q Link directly, Robert. Ask for customer service.

  698. Gregory hammond says

    We have yet to hear back so we want to cancel this phone and go to safelink thank you

    • Free Government Cell Phones says

      We must admit that we sometimes gets tired of posting this response: We are not Q Link. We have never been Q Link. We will never be Q Link. We are an informational website that is 100% unaffiliated with Q Link and all other free government cell phone companies. If you want to cancel your Q Link phone and go to Safelink, contact Q Link and Safelink by phone or by email. They will not respond to a comment left on this website.

  699. Annette says

    I’ve been going through Qlink for quite some time now,I have not had any problems and they sent me a great phone! Thank you Qlink,I’m one happy customer!

  700. Deborah HAll says

    I tried to order a Qlink phone but when i try to show proof it goes to something else please help

    • Free Government Cell Phones says

      If you’re having trouble applying online, try calling the customer service team. You can find the contact info on this page.

      • arminda says

        Just send me the tel# of att free government tel,# puerto,rico ? My,sister has one and has problems . She doesn’t know where to call she 85 and,cannot drive anymore . Thanks

  701. Dean West says

    I had the internet and was able to use all features on my phone 602-733-****. Today an update button appeared I updated and now I do not have internet services. Can you help me.

    • Free Government Cell Phones says

      Contact the Q Link Wireless customer service team by phone or online.

  702. billie says

    I have a safe link phone is this program the same as my safe link program reason I’am asking my safe link is working properly

    • Free Government Cell Phones says

      Perhaps we’re misinterpreting. Are you saying that you have two free government cell phones — one through Q Link and one through Safelink? If so, that is illegal. We urge you to immediately cancel service with one of your providers. If the government discovers that you have two active accounts in its database, both accounts will be cancelled. Please take action immediately.

      • Jesse says

        I think I have had a phone in the past (over well more than a year) through Assurance. But, before that It was through Safelink I think. Do contracts terminate after a certain period of time, may I ask? Or, maybe I need to contact both companies. See, I am trying to reapply. Both times with the phones. One broke and the other was stolen. I just forgot about it. Now I don’t want to report who ended up with the stolen phone. But I would like to know if it’s still being used by this guy too. On “customer serivice” I ((LoL) don’t get very far with information without the old phone number, which is nowhere to be found. Any HELP would be appreciated. Thank you.
        Sincerely,
        Phone Tormented

        • Free Government Cell Phones says

          Your Lifeline Assistance account will automatically be canceled if it has been unused for 60 days or longer. But you should check with both former companies just to make sure you are no longer inaccurately listed as an active customer.

          However, there is no reason you need to go with either of the former companies when you have so many others to choose from. Both Q Link and Safelink are outstanding companies, but you owe it to yourself to check all the companies to find the plan that’s best for you.

          You can find the list of companies by clicking on the “States” link at the top of this page. Then scroll down and click on your state.

    • Free Government Cell Phones says

      The two programs are VERY similar, but do have differences. You need to check all the plans available in your state to find the one that’s best for you. But please remember that each household is limited to one Lifeline Assistance cell phone.

  703. Leon Ballard says

    hello I have ordered a phone but have not received it my email leon.ballard @.com can you please let me no I was approve

  704. Sylvia Martinez says

    My child is under health medicaid insurance does he qualify for a phone?

    • Free Government Cell Phones says

      Only adults qualify. Find out if you qualify by clicking on the “Do You Qualify?” Link at the top of this page. Good luck.

    • Free Government Cell Phones says

      It is completely dependent on which phone you are sent when you sign up. The phones are assigned randomly, so you may or may not receive a smartphone. You can, however, ask your Lifeline Assistance free government cell phone company to upgrade you to smartphone. It will probably cost you $40 or so to upgrade.

  706. Truth says

    I have good reason to believe some of these companies INTENTIONALLY do not update minute usage to intentionally mislead you into thinking you have more minutes than you do and then all of a sudden update and deduct those minutes when you’re close to running out in Hopes that you’ll buy more minutes… it’s quite the clever little scam, as they can and do always claim “the system has update issues”. And who is gonna sit a count every minute and text they use.. Yes and deedy…quite the little act of deceit!!

    • Free Government Cell Phones says

      We would hate to think that you are correct, but human nature being what it is there are surely some unscrupulous companies who do exactly what you said. We would hope that they have been found and fined or forced out of business in the FCC’s ongoing effort to eliminate fraud, waste and abuse.

  707. CATHY PARAMO says

    I applied for a phone for my dad who lives in TX. My ID number is 1413*****. When I used the automated service to get the status, it said my request could not be found. Can someone help me?

    Cathy Paramo

    • Free Government Cell Phones says

      We cannot speak for QLink, Cathy. You must contact them directly either online or by phone.

  708. richard kennedy says

    What kind of phone will I receive upon initial signup with q link? Also, will it be a regular brick style phone or a smart phone?

    • Free Government Cell Phones says

      There is no way of knowing what phone you will receive. Most of the Lifeline Assistance companies stock many different makes and models and they are distributed to new customers on a random basis.

    • Free Government Cell Phones says

      Get in touch with QLink’s customer service team either online or by phone.

  710. Hong S says

    My name is Hong *****, **** ****nd Ave NE Bellevue,WA 98008 (425)260 **** I have lost my Motorola cell phone I don’t know can Qlink wireless send me new cell phone Samsung galaxy s6 edge or Samsung galaxy s7 edge for me or not send text let me know and send email sohong168@yahoo.com let me know or call (425)260 **** let me know thank you

    • Free Government Cell Phones says

      We’re confident you can get a new phone from QLink, but you need to contact the company’s customer service team directly by phone or online. You can find the contact information near the end of the article on this page.

  711. Cassie Day says

    My phone broke, i can’t afford the $25 for a new one. Will the SIM card work in another phone?

    • Free Government Cell Phones says

      It depends on the company and the model of phone. Only your service provider’s customer service or tech support team can answer your question with specific information.

    • Free Government Cell Phones says

      Call QLink’s customer service department. Each company has different policies on lost phones.

    • Free Government Cell Phones says

      Yes. It’s a pretty simple process.
      First, click on the “States” link at the top of this page.
      Then click on your state.
      Click through all the companies doing business in your state to determine which one of them offers a plan that suits you best.
      Call that company’s sales or customer service department and tell them you want to switch from Q Link and they’ll tell you exactly what steps you need to take.
      Trust us, it really is a pretty simple process.

  714. patricia Rohrer says

    My wife got a qlink phone, and after using it for a while it would not take a charge. So I called and you sent a replacement. It has been on charge for 2 days and is still not charged. What can I do?

    • Free Government Cell Phones says

      No, Patricia, WE didn’t send a replacement. This website is not affiliated with QLink nor any other free government cell phone company. You need to contact QLink directly. Good luck. Please let us know how it goes.

  715. Tammy says

    when I send a text it takes two to three hours for that person to receive that text and at least two to three hours to receive a text

    • Free Government Cell Phones says

      Call the Q Link tech support department to discuss your problems.

  716. Patrice says

    My phone wont turn on and wont charge.., do i need a new battery, charger…, or new phone?

    • Free Government Cell Phones says

      Call your service provider’s customer service or tech support people. We have no way of analyzing your phone over the Internet.

  717. Kat says

    Just got my phone 2 days ago. Will not work in Wells Mn. I have not been able to send 1 text or 1 call to anyone, calls say I’m roaming and have to buy minutes. And texts say they can’t be sent try again. Not happy.

    • Free Government Cell Phones says

      Get in touch with your service provider’s customer service or tech support people. Demand that they rectify this situation immediately.

    • Free Government Cell Phones says

      Sorry, but we cannot help you with that one. It depends on the make and model of the phone and each Lifeline Assistance company has different rules and regulations. The only way to find out for sure is to contact customer service or tech support at your service provider.

  720. Patricia Lemoine says

    I haven’t renewed my phone because quite frankly your service is awful. I am willing to renew hough IF I can take & put your ‘chip’ in a real phone so that I can use a mifi to occasionally access the internet in an urgent situation. This would take the place of a service animal-seriously. I don’t go anywhere & am on disability in part due to panic attacks I NEED to be able to access maps to feel secure enough to leave a beaten path. I’d like to leave the house & feel strong enough to do so IF I have a travel companion in case I make a wrong turn in a city I don’t know well. I moved here 5 years ago & know few people & have just gotten a car again not long ago. I NEED access on the go or I won’t leave the house. i can get a freedom pop mifi fairly cheap & my son has begged to give me an iphone 4. I need to know what phones I can use with your ‘chip’. I don’t like to call if I’m going to be on the phone on hold for half an hour. I CAN’T hold a phone that long, it pinches a nerve. Please tell me within 3 business days or I simply will let the service expire. I can eventually get horrible service from Tmobile/Safelink. This opportunity will go away soon & I can’t return the unit if I can’t get service on it. I literally need an answer now.

    • Free Government Cell Phones says

      We emphasize with your problems, Patricia. However, this website is not affiliated with Q Link. You must contact the company’s customer service department directly to get an answer to your question.

    • Free Government Cell Phones says

      Yes, based on the fact that you are on Medicaid, you should qualify for the free government cell phone program. Contact the various companies doing business in your state to find the company and plan that’s right for you. You can find that list of companies by clicking on the “States” link at the top of this page and then click on your state.

  722. Robert Sulak says

    How do I upgrade to a smart phone my frieND ordered and hers came as a smart phone mine is a flip phone can I send it back and pay I think someone said $20? To receive a smartphone? I was going to put chip in old inactive phone but there is no chip please help. I have no computer so a smart phone would help a lot

    • Free Government Cell Phones says

      Talk to QLink’s customer service department. $20 is a hell of a good price for any smart phone.

  723. Lillie Griffin says

    I like your phones, my daughter got hers and showed it to me, please send me a touch screen.thanks!

    • Free Government Cell Phones says

      We are NOT QLink, Lillie. You must contact them directly. The company’s contact info is found at the end of the article on this page.

  724. Sandra says

    Wow, I haven’t received my phone yet . .But these comment’s? There are quite a few Ppl complaining about their service.( some have paid out money, and I’ m not speaking of them) I mean, for those who are receiving a free phone, and free minute’s, to me is kind of a little rudeeeee. Lol 😉

    • Sandra says

      I haven’t actually received mine yet. But it’s ordered. They sent me a pic, and I found out, I can only get a smart phone if I pay $25.00. But in their ad they do have a pic of a smart phone, and say’s “free govt. Phone. ” Which led me to believe also that it would be like that one. I do think they should change their ad. And show the real one’s too! 😉 😉

      • Free Government Cell Phones says

        We agree. It does seem a bit deceptive when that happens, but most of the companies have tiny legalese somewhere on their site saying something to the effect of “phones pictured may not be the phone you receive”.

    • Amanda says

      My sister got hers the other day and she didn’t pay anything extra to get a smartphone.

      • Free Government Cell Phones says

        It is the luck of the draw. The phones are handed out randomly. Ten customers in a row might get basic cell phones, then the next three might get smart phones. The only way to assure a smart phone is to pay a small upgrade fee to get one.

  726. Cecelia Big Soldier says

    ****** is my ref number. I applied on Wed March 9th but haven’t received a reply. I did send pic of my Medicaid card. My name is Cecelia Big Soldier. Thank you.

  730. Gloria Dawn Habel says

    I have belonged to Q-Link for quite a while and I am very disappointed . The phone that they sent me was worse than used, it was pink, all scratched up and half the time it doesn’t work…I have to keep pushing buttons to get the signal…I have been cut off of important phone call too many times to count. Did I get sent a crappy scratched up very old flip phone cause I am disabled or what. I need one that I can see the numbers on and can actually use. I cannot afford the $25 for a new one however. This is very frustrating. I have tried many times to get another phone from other government sites but since I belong to this site I cannot get another better usable one. My friends have gotten IPhones and better and I got stuck with this crap. It has been so long since I got the phone I have forgotten how long. But I need a better phone.

    • Free Government Cell Phones says

      Unfortunately, this is a frequent complaint voiced by our readers. Good luck.’

    • Robert Sulak says

      Well how can she get one? Can’t she send her old one in a d get sent a replacement? It shouldn’t be who has better luck gets a smart phone! I got a old flip as well and your right it’s scratched and barely works no one can hear me on it either!

      • Free Government Cell Phones says

        The free government cell phone companies typically hand out older, refurbished cell phones. We would suggest that you upgrade to a nicer, newer phone by speaking to your company’s customer service department.

  731. Annette says

    Can I buy a boost mobile card and add more minutes?
    Can I transfer my other number to this line?
    Can I buy a data plan for this phone?

    • Free Government Cell Phones says

      We have no idea what kind of phone you have, Annette. Call your service provider’s customer service department and ask those same questions.
      Good luck.

  732. NatuRa says

    Hi,
    I can’t get 611 to dial. I need help because my phone constantly dials and redials random numbers from my phone and takes my minutes.
    I love my phone and grateful for the service but can’t afford to lose minutes I can’t afford.

    • Free Government Cell Phones says

      Call your service provider’s customer service or tech support department.

  733. Randy Smith says

    My Kyocera Hydro i just got wont go past the android screen…any ideas on what to do about it???????

    • Free Government Cell Phones says

      Yes, we do. Contact QLink’s customer service department. Ask for a replacement phone.

  734. SERENA says

    MY HTC SUCKS AND I WANT MY OLD GOVERNMENT PHONE BACK. I DINT HAVE MONEY TO REPLACE THIS FREE GOV PHONE THAT DINT WORK.

    • NatuRa says

      Hi,
      After my application was approved, I received my phone within a week.
      Great phone too.

  736. Jessie A Hobbs says

    I didn’t realize when I signed up for your plan that I would not get ADDITIONAL text messaging along with the 250 minutes for calls. I would like to get out of my commitment to QLINK and get into a plan that best addresses my needs. Please don’t tell me that I’m stuck with this horrible plan of yours for the next year!!! I know that you offer extra minutes but I needed a government phone because I live on Social Security and I don’t have the extra funds to purchase additional minutes.

    • Free Government Cell Phones says

      There are a number of cheap Internet programs available to low income Americans. For complete details, check out our sister website CheapInternet.com

      • Katerra Williams says

        thanks for something that doesn’t need money for do u need money for this anyway

  739. Holly says

    It took MONTHS for me to even be approved after uploading documents NUMEROUS amounts of times. Then took forever to get my phone. Once I FINALLY got it, the person on the other end cannot hear unless I put them on speaker. When i tried to get a new phone they told mw i wpuld have to pay for a replacemtn. I don’t think i should have to replace it since I received it in the condition it was on. I’m VERY unpleased with them. I keep trying to cancell my coverage so I can go to a different service and it will not let me.

  740. Cassandra Bento says

    My cell phone from Q-Link was the Sharp Aquos Crystal and it crashed because of an update Q-Link had to put on it. I was trying to reset the phone to see if that was how I could get my data on after paying $50 off my card. I did everything I was supposed to, moved everything from my phone to my computer (I couldn’t move my camera pictures for some odd messed up reason) and I went to settings and reset the phone. The phone turned on after resetting and that’s when I got the message “Unfortunately, the process com.android.phone has stopped working.” My mom tried fixing it, being the tech person she is, but could not get it to work. She called Q-Link twice. The first time we called they said they would send out a phone for me and it would only be 7-10 business days for the phone to arrive. Alright, I was good with that. 13 days out the phone still has not came to the house so we called again and they change the story by saying they would only send a new phone out if I paid a $25 shipping fee for the phone. I’m sorry, NO! I am NOT paying $25 OUT OF POCKET for a phone that crashed because of THEIR system, not a problem I should have to pay for. My mom would have recovered my camera pictures from the phone for me, BUT the phone was completely done for. So all my pictures of family I never really see, my friend I don’t get to see because she’s in another state, and even pictures of my dog from when he was sick that we could have sent the vet were erased and not too be recovered. I fought and said the issue was theirs and not mine. They were not listening to me and so I gave the phone to my mom and she said “We are not paying $25 for your mess up. Refund the $50 she paid since she was not able to even use the phone since the payment went through or I will call the bank and they will reverse it. This is illegal and you know it is.” The money is being refunded and my dad, my mom and I are going out shopping for a new phone as soon as we know the $50 was refunded. Thanks for nothing Q-Link.

  742. Tammy Fonseca says

    I seem to be out of minutes and text messages on my phone, but I don’t use it that much. Also I can’t get through to customer service at 611. What is going on?

  743. Candi McLeland says

    My phone isn’t working correctly. I have to take battery out for hours, then buttons only work for a while (different amount of time, never know), so its very unreliable. Can I have it relpaired, I don’t want to replace it? Its a great phone, I don’t want to lose it. But if I do have to replace it, will I get same or better phone? My email: kndmac@yahoo.com.com
    My phone #: 602.642.****
    (& I don’t want to lose my #, either. Please help!
    Thank you.
    Candi McLeland

  744. Sabrina Brannon says

    I have had the worst service with QLink, so I returned the phone. Now it seems Q Link shows I still am with their program. I have repeatedly emailed them with the same stupid responses from their company and I want to join a better company that is on this program. What do I do?

    • Free Government Cell Phones says

      In a case like this, we recommend contacting your cell phone provider one more time. Tell them that you will report them to your state’s public utility commission and the Federal Communications Commission if they don’t solve your problem immediately. Be polite, but firm. If they don’t solve your problem within let’s say ten days, follow through on your threat. Send written copies of your letters to the public utilities commission and FCC to your cell phone provider’s government relations officer.

    • Teresa Clifford says

      I’d like my qlink wireless phone shut off soon as possible please deactivate soon I don’t need one at the time (740)821-**** please deactivate it soon as passible myemail is budlight*****68@yahoo.com

  745. karen ison says

    I have a safe link phone and you can’t hear it ring unless you have it in your hand . If I put it in my pocket I can’t hear it ring . I have called them and they won’t replace it , I am very un happy with the phone . they wont take it back . and I turned it off one day because I had to , my granny was in the hospital in icu . and when I turned it back on it was blank , I lost everything . I had to everything back in it .

    • Free Government Cell Phones says

      Sorry to hear that you received such poor service. There’s no reason you can’t switch to another free government cell phone provider. We suggest you go to our “States” section (you’ll find a link at the top of the page, just below the FreeGovernentCellPhones.net logo). Click on your state to find a list of your potential service providers. Click through all the providers to find one that seems to provide the service you want, then contact them directly. Good luck.

  746. Carlean says

    My phone hasn’t been working for the late few months it won’t charge I can’t call or anything it just turn off

  747. paul beckwith says

    I have service threw qling and its great, I live it!! Thx qlink for being there for the American people when we really need you. Paul Beckwith

  748. Whitney Strain says

    Hello I forgot to use my phone and it didn’t give me minutes. How do I fix this problem?

  750. Julie says

    I have another phone with 500 min if I switch back to qlink will I b able to keep my plan r will I b lowered to 250 min

  752. Carmen Burchell Whiteley says

    I send in reproof of my documents since November 2015. What is going on with q link. Please can I get an respond . It seem like you forgot about me as a customer . I e mail my reproof documents November 2015. Please tell me that it customer are treated in this matter.

  753. James Culpepper says

    LOVE My new phone, I received it near the end of month of January and used it some. I checked my minute’s by dialing 611 & it still had well over 200 min. , Within 3 days I only had 18 minutes left, I hadn’t used that many, So could I have pocket dialed & accidentally used up those minutes? How do I find out?

    • Ben Tabler says

      I have a Safelink Wireless phone and sometimes when it is in my pocket the web gets turned on. The web usage vs. talk minutes is crazy. If I use the web for 6 minutes it takes close to 60 minutes of talk. Hint: Do not use the web for minute phones lol…

    • Jennifer L says

      Its definitely not a good idea to post your actual phone number on a public forum. I know qlink doesn’t offer a internet plan yet however if you have ever got on WiFi etc and have ever used ur credit card by phone/WiFi, hacker’s and scam artists can get your info just by you posting your number on a public forum to where the world can see. Also its just not safe freaks I’m sure have done called you. Hopefully your number has been changed since u posted this comment. My a lil FYI= for your info!!!!

  756. Linda G. Peyton says

    My is Linda G.Peyton I need phone and where one told about it .
    So I m deaf and hard heard on home phone ?and I can’t hear my phone number is 615 545-**** Thank You for helping

    LindaG.Peyton

    • Jennifer L says

      How can someone be deaf and hard hearing?? Isn’t it either your deaf or your just hard hearing lol?? I’m positive you can’t be both..

      • Tommy Woo says

        Do you not have anything better to do? BTW, if you are going to insult people, you might want to double check that everything you say and write is correct……..I believe you meant ‘you’re”, not ‘your’, but then again, you probably don’t know the difference.

      • Steve says

        Going out on a limb here, 2 ears, deaf in one and possibly HoH in the other? Yeah I know we hate resurrection, just couldn’t Idle past this…..

        *bad steve*

        • Free Government Cell Phones says

          We showed your comment to everyone in the office, Steve, and none of us have any idea what it means.

  757. Tammy LaGrange says

    Well here it is the 8th of Febursary and my phone was mailed out on the 3rd of February and I still have not received it yet. Could you let me know what to do. Thank you Tammy LaGrange

  758. judithstuart says

    I ordered a cell phone over a month ago. My id was accepted & I then received info in my mail for additional information so I sent it in the mail. I’ve had no more communication as to what is going on with the phone. I can be reached either by e-mail or at 864-359-2161.
    Thank You, Judith Stuart

  759. Chris says

    My girlfriend has one of your provided cellphones, and I, myself was wondering if her phone could be unlocked, because we had talked about her maybe getting on my phone plan… So, can this be done?

    • Saeid says

      Hi ,my phone will start for a few moments and then turn of by it self can I get help with that ,I am surthe battery isnota problem

  762. kayla peoples says

    My phone hasn’t been working and I never got the minutes for last month on my phone…. What is going on and why didn’t I recieve my minutes?

  763. Nicole Hart says

    Enrollment ID # ******
    216-647-******
    I need a replacement battery for my cell phone please
    ********
    Bedford Hts Ohio 44146

  765. Chantelle says

    So your site up above states you cover Vermont but when I go to fill out the info to see if its available there is no Vermont listed ?? So what’s the deal?? I could really use one of these Obama phones

  767. vicki k says

    they just set me a phonelnstructionstions to set it up!!!!The phone is a NokiaRM1078 and no instru

  769. delilah says

    I don’t no password can please reset my password because have a QLINK account with all I need all help.too reset my password thank u.very much my Emil address ******@gmail.com

  772. Connie says

    Ok I just had to pay 25 for a new qlink smart phone my live wallpapers don’t work do I need internet? Every phone I had problems I tol them I wanted motorola not an android I don’t know how to work them useless for me now I waisted my money if I need wireless data I don’t even get a txt to come in that was sent or pictures What do I need to do to get data

  773. Luann Therrien says

    The information states that your service is available in Vermont, but when I click the link, fill out my information, it says not available in Vermont.

    So is it or isn’t it?

    “Q Link Wireless — Free Government Subsidized Cell Phones
    << All Free Cell Phone Providers

    Get a free cell phone and 250 minutes free each month.
    Q Link Wireless is a major player in the free government cell phone business and offers Lifeline Assistance in these states: Arizona, Colorado, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington, West Virginia and Wisconsin."

  775. Rebecca Coleman says

    I have a phone that is not working I would like to know how to getanother phone. I would ltttike to have a smart phone

  776. Steven schuller says

    I am emailing you to request a new cell phone please send me a replacement thank you
    Steven e Schuller
    *******
    McClure Ohio 43534
    419261****

    • Alashia bodiford says

      i want to know too because my phone has been off for a while and now.my data usage say i have 0KB??

  778. Ronnie says

    I can’t set my phone up it won’t let me log on to the web,it will not let me set myself up,I can make calls thou.

  780. Seth says

    The mobile data doesn’t work on my zte, is it possible to have that turned on because it worked once for a short time, I’ve had it for about 6 months

  784. Blanca Rodriguez says

    Yes i already have a phone there’s a problem i can’t see it very well i need one of those touch screens were the screen is bigger, i got on of those older flip phone. Can i get a phone that i can see, my eyes are not very well.

  788. Brenda Rivera says

    Would it be possible to upgrade my phone to an updated phone. I was issued a used side open phone?

  789. Nancy says

    I have 3 teenagwrs that live in my home can they get phones too two that get ssi checks and how many minutes a month and how much texting time

  791. Theresa Jarrell says

    I have no minutes ihad 17 I had left and no text not sure what happened I need my phone. I was texting then nothing my mother is sick and I have Dr,s I have to have it please let me know what happened please thank you

  793. Hayleyclewell says

    I applied for a phone it won’t accept the address why is this when my neighbor has one just a different apartment number than me.

  794. Marquez says

    Hello qlink wireless
    I want to change my service from at&t to you guys but can I keep the phone I already have?

  795. sandy says

    I have tried many times to fill out application over net and it will not except my address.please help me !

  796. Tone says

    Wow got this nice phone in the mail an HTC ? Obama phone all my friends hatin I’ve probably had over 20 Obama ?in the past 8yrs and this is by far the best…. The only thing he did for the 1% but he’s almost gone so good riddance

  798. Aleatha Bright says

    Reguest a smart phone with lifeline progron i cant see a little phone my eyes are bad .

  799. Tanja Eloff says

    I was just checking to see if our address is correct. When we tracked the delivery it said the package was undeliverable.

  801. Paula GASKILL says

    I have a friend that has the Motorola WX430 But lost the info on how to check your usage and minutes left on her phone. Can you help me?

    • Jennifer L says

      You can go to qlinkwireless.com and you would select the send a new battery for free of charge if a battery is not available for your type of phone then you will be sent a replacement phone. Or you can select the replacement phone icon for a small fee of 25.00 you will be sent another phone.

  807. craig vaughn says

    my aunt just received an htc evo from you, is she able yo add internet service to it. (the phone appears to originally be a virgin mobile device) maybe a virgin prepaid top up card?

  809. Christy says

    My phone has not worked in months. I called the other day to tell them and they said all they can do is send a charger and battery. I cannot use this phone. I severe arthritic fingers and partially blind. I need buttons to push and a large screen. I am not technology saving. Just need a basic old phone

    • Jennifer L says

      You can not pick the phone you wish to receive whatever is available is what is sent to you. Its free so you or no one should be picky about a phone that’s fee with free min’s. Regardless disability or not!! Honestly what your saying you need which is a larger or largest screen smartphone is sounding a bit like your trying to request a expensive phone in that case you should go to Walmart and buy one that is at least 100.00 and you would also be required to buy I believe it would be a 45.00 phone card each month for your talk text and data.
      *Beggars can’t be choosers

      • Ash says

        If you read the comments correctly you’d know they said a basic old phone will do just larger numbers and screen. Seriously do you like to troll on government aided sites just because you’re miserable with your own life. Let people be.

  810. Krista says

    I have a problem with my Kyocera phone from u. Its locked up n i cant use it. It says only emergency calls.

  811. ashley kelley says

    I am tryin to figure out how all my mins run out like they do even when im not using it. I just would like for yall to reimburst me my mins back cause they took what they wasnt suppose to.

  812. Amy K. says

    I cannot believe the comments that I’ve read so far of those who are getting these free phones and service from such a company are so gosh darn ungrateful! Shame on you!
    And, for those others who are bashing this company, shame on you as well!
    People these days are awful! Seriously! Be thankful that you live in a country to even receive such “gifts!”
    And for those who are complaining about certain wording used, such as “phones for the poor,” so be it! Are u rich? Because I am not. However, I am a college graduate who comes from a well known and reputable family and society, but it is what it is, and I am “under privileged,” “poor,” etc.!
    I am disgusted at the lack of respect and just plain ungratefulness along with rude and crude individuals! I certainly don’t have the time to post to such nonsense but I had to say something due to such a large amount of disrespect, greed, and angry people. I think most of you need to go look in the mirror and deep within yourself to find the”true reason” why you are so bitter….??
    And.. To QLink Wireless from myself;
    Thank you kindly for providing me with an awesome smart phone in such a time of need!?❤️
    I was pleasantly surprised at the awesomeness of the phone and how to date it was. It works wonderfully and I couldn’t ask for more! I am very thankful and overly pleased with your services!
    Sincerely,
    ❤️The Knight Family❤️

    • Dan J says

      Thank you for this comment! I actually thought the same thing! My phone came quick, it could even be tracked, and it was a decent phone. I was just coming back to this web site to post a positive response since I read these comments before my phone arrived. I have been so greatful to have this and the phone and service are free, there should be nothing but praise on these comments. That is all, thank you q link!

    • krYsti grateful says

      I agree! I think if people have the time and energy to comment negatively then people have time to comment positively and I feel it is unfortunate negative encourages so many bc positive would accomplish so much more

    • Amy K. says

      Hi.
      I believe as long as you yourself receives some type if assistance and make very little income, u r eligible for a free phone too. I know it usually is one per household but they may give u and your child each one. I hope this helps. 🙂
      -From Amy in Michigan

  814. Kimberly says

    Something I would like to see you review, if possible, is which companies offer calling to Canada or Mexico, or other international locations. QLink says they offer international calling, but there are no other details. I have family in Canada that I need to stay in touch with (I live on the border, everyone here has family on both sides, it didn’t used to be a big deal, but now we have to get passports to see one another). There are probably people with relatives in Mexico, too (and they’re not all here illegally — I know people who are 3rd-4th generation Americans, still in touch with cousins down in Mexico; they have tight families).

  815. Heather says

    My phone quite working it was doing good then one morning turned it on and the screen was completely black and has not worked since

    • Amy K. says

      Follow the link and easy directions. After completion, u will receive an email in 3-5 days with further details regarding your account and phone status.
      -Hope that this helps!?
      From Amy in Michigan

  817. David Willman says

    Hi I need a phone and I heard about your good program. But can I choose what kind of phone u want on here. Because i know people that have qlink wireless and they all have different phones. Just curious

      • Al3xis says

        @James Ryan really?!? that’s cool. Did u have to request for a smart phone? I just can’t do the small phone any longer.

  820. ashley arrabal says

    How do I Change my number I keep getting message for a phone number that I don’t know for a card that I don’t have

  821. KLM says

    How offensive…saying ” service for the poor”…I’m looking for a phone to try to not be on any plan,so i will hopefully be able to get me&my children out of this abusive atmosphere. Many people need phones & being poor isn’t the sole reason. I was going to use your service, but I’m not now, & telling everyone i know plus telling everyone I’ve got on social media(that’s over 300 people) to not use your services.. shame on you. I won’t be surprised if you edit out my comment..oh I’m sorry,i meant it won’t be ‘manually approved’

    • Kimberly says

      There’s no shame in being poor, KLM. I suppose there’s no shame in being in an abusive relationship, either, but I’m more ashamed that I chose to be with a man who turned out to be an abuser than I am of being poor because of what he did. Besides, to qualify for Lifeline service you have to meet income criteria, and it’s great having the option now that I’ve been impoverished.

  822. berica rollerson says

    My phone is acting up say my luacher has stop working what should I do I tried resetting it that didn’t work I can’t text nor call

  823. Brigitte Birdo says

    Qlink sent me a 15 year old used phone. I wasn’t pleased at all.
    I’m never going to refer anyone to this service. I’m not never going to use this old spoky phone. NEVER.

  825. lee says

    Ive been having problems with this phone not signaling in my house or outside.do I was hoping maybe you all could send me a htc or a better model because my signals all messed up & freezing up on me

  826. gail dulceak says

    Want to cancel qlink wireless account.paid 10$ Xmas eve and didn’t get my mind.xmas day couldn’t call my family. 6022611260

    • Susy says

      I paid $20.00 IN November to QLINK, to add minutes but the phone stop working and requested the cancellation of the service and return of my money; but I did not receive anything from them only the word “be patient”. It’s a fraud QLINK I was without a phone line for a period of 6 weeks!!

  827. christine marx says

    Hello i am new and have a couple questions i would like to know how i can get a couple of items that i need number 1 i would like to get a holf of aj sd or sim card for my phone and i travel alot would like to get maps on my phone also signed into google but it says i have no internet connection i have fronteir communications please help

  828. Mary M Goings says

    I really need my phone shut off and replaced with another phone. It was a HTC phone and it was stolen and i would like to have my services shut down

  829. karla says

    I live in Mississippi get ready movement Alabama here in the next few I was just wondering if I could be eligible to get a free phone I am on welfare I get food stampsI have no income at all

  830. Adriana Gray says

    Phone tell me call customer service for activation called saying same thing did not use phone for 30 days not sure what to do phones not broken or anything it needs to be reactivated I believe

  832. Erin says

    This company and program is a total SCAM (mostly)! However, for the few people who are lucky enough to receive a phone that actually works, but are still complaining about the phone being ugly, let me just say this…….If you are complaining about receiving a p.o.s. flip phone or a cheap bar phone that’s ‘ugly’ and how you want a smartphone, android or touchscreen…….well, suck it up and get over it. If you do actually receive your FREE phone and it is in working order, what difference does it make what it looks like? It’s FREE! Better than nothing, I’d say.

  833. ken atwood says

    I just signed up for it and am already having problems, I sent in my 3 documents by webcam which I was told I could do. I got an email back saying that q link could not get in touch with me, which is a lie!! I got their emails to call them or use the live chat. I tried the live chat first but apparently that is not working during the weekend. I then tried calling them and they are closed during the weekend also. So why bother tell me to call them right away, they should mention the hours of operation, no wonder they are free!! I hope someone gets back to me about this post. Also I was told before by this company that this state did not participate in this program which is a lie.. My daughter and a friend live in this state and they got one… So come on q link, what is up with that???

  834. Pamela Waters says

    its been awhile sence i sent my proof of income in they said my phone was on the way as of this date 12-18-15 i have not received it what the hold up?

  835. shaniqua brownsh says

    i just sent my information off yesterday for one of your phones. i have a question though do you sell Q link wireless cards in stores like walmart.

  836. jose grandal says

    why? if my service are activate, why my cell phone say are not activate, say i need to call costumer service….. what happen ? was work first day, and now i been a hole week , that the cell are not have service

  839. William says

    Does anyone know what kind of phone they r giving Flint mi zip code 48506 I hope a smartphone touch screen

  841. ANDREA SJOGREN-BRIGANTI says

    Thank you for my cell phone….but I have no idea how to use it.
    My current phone is called a JITTERBUG, and is a flip-phone with only numbers.
    The phone you sent me is a Nokia, model# RM1078. It is used by touch, and I am so NON-tech savvy that I had to have my grandson put in the battery for me.
    HELP !!
    Could you please send or E-mail me a users manual? This is the identifying info that came with the phone:
    Model: RM1078 SMART
    SKU# NokiaRM1078 (Rs RD:1211)
    Inventory ID: 8859794
    Phone #: *********
    Enrollment ID: *********

  844. Brian Nistler sr. says

    What’s the easyest way to add extra minuites to my sprint gov dura max phone I have a sprint prepaid phone card with200 minuites on it can i use it and if so how?

  846. Mike says

    My phone forced me to do a reset after an update and now I cant make calls and my phone number first six digits are all zeros. How can I fix it

  847. angela says

    How do I return a q link phone back to you that I will not be using? Who do I return the phone to? What is the address?

  849. Kasmen says

    Hi i just wanted to know why i can’t hear anything if someone calls or i call them like the phone rings and well but i cant heart the voice on the other end and they can’t here me

  856. S@R@ says

    Just wondering what kind of phones they give you and how long it take?? I signed up a month ago……….

  858. kimberly l. newsam says

    i have a phone now through budget mobile, they had to send me a replacement phone because my sound stopped working on my phone, they then sent me a used old lg phone with an entenna . May i enroll in your program?

  860. maya myles says

    I know how to check my balance for minutes but how do I check to see how many text messages I have left?

  861. Rebecca says

    I.know this is a boost mobile phone can I put a minute card on this phone. Or do I have to stay with a link

  865. Chandra says

    My name is Chandra Byrd and I am having problems with my cell phone. I believe might have lock it. My phone 210-325-5329 and enrollment ID is 8969426. Please call me @ 210-765-2846

  866. Amanda bradley says

    Hello i am just emailing to ask : Is there a reason why I can’t sign in to Microsoft( Xbox live account )I can’t do anything like i cant download games or apps that can help me with bettering my self and i cant even upgrade the stuff necessary to keep the phone working right i have a htc phone i was even on wifi through this process and it just repetitively says it cannot connect check your data if that’s not the reason it could be on the other end so please try again later. So here all my information that I got with the phone so you can possibly fix it or so I can figure out the reason:
    Model: ********
    Sku#:********
    Inventory ID:********
    Phone #:********
    Enrollment ID : ********

    I thank you for your time and hope to hear from you soon

  871. shirley m whitt says

    trying to check on my phone status. been over a month since I sent in my proof. Can not get another phone because they say I am with a lifeline company. I DO NOT HAVE ANY PHONE RIGHT NOW. PLEASE LET ME KNOW WHAT THE HECK IS GOING ON.!!!

    SHIRLEY M WHITT

    • I was too scammed says

      They dpnt really care if u get a phone or not the government pays them so they don’t have to care of try bad customer service is it try access wireless their the best

      • Erin says

        You are absolutely RIGHT! These “government” people do not give a rat’s a** whether or not people receive something they qualify for….like a free phone. I get that some people are lazy and don’t want to get a job BECAUSE they are lazy and just don’t want to pay for a phone or minutes, lol, but for others, it is a necessity and for a company like Q-Link to be scamming innocent people like that is terrible! I have also heard from several people online and in person that the ones that do qualify for a free phone never receive the damn thing or it is broken and inoperable.

  874. Anthony Pilone says

    Hi, I have a Sprint Kyocera phone, Since I got it, It hasn’t worked right. There is a red line through the phone icon and I can’t get online with it. I love the phone. If I need a replacement, I would like the same kind. and keep my phone number. Or maybe It needs to be reset, I don’t know how to do that.Is there even a reset button?? IDK
    Thank you, Anthony Pilone

  878. Donna Westfall says

    What is the status of order 10586079?

    I’ve received no phone in the mail and no communication from QLink after I completed the online application and uploaded the proof document.

    I wonder if this is a fake company just trying to get the Personal Identifiable Information from people and then selling it to highest bidder.

    The FCC needs to open an investigation to determine if this is just bad service or is the Obama phone program an opportunity for bad actors to exploit the poor and under privileged in our country?

    Where’s my phone??

  881. Jeannette Todecozy says

    I (Jeannette Todecozy) still haven’t received my minutes for November 01, 2015 yet.

  882. lucille piechocki says

    i sent all my info you needed . i recived a e-mail say it was sent . so why have i not got it WHY THANK YOU LUCILLE

  883. danny says

    is this q link free phone have access to the internet or not, is it touch screen or not…answere please

  885. vic bando says

    im cancelling my phone order because of all the negative comments about rour customer service and your bad bbb rating

  886. yvette jackson says

    I received my Nokia lumina phone from u but it won’t stay powered off…it keeps turning back on

  888. Carla Wilson says

    I haven’t receive my minutes for the month of November. I just tried to log on the website but i’m not allow to go on the site. Does It still exist?

    • Robin says

      Im trying to figure out where my phone is. Ive been told my phone has been shipped but that was over a week ago and no phone???
      How long does it take? Goodness.

  890. wendy addison says

    I have got my new phone in mail but i would like kno is there web service including in the plan if not how can i get internet service on my phone please
    #8179384363

  892. Chasity frye says

    I received the Q link phone from a local gas station representative. Weve had it 2 months or so. It is always dropping calls and it’s not keeping charge, never any service. The touch screen one I was promised i never received ANY way i could return this? I have arthritis and the touch screen helps me alot. For my job. The android phone that is wifi capable. Plz contact me if there’s anything I may do! Ill happily send this back. I’ve also referred my mom and brother both received and love there androids but I’ve never received my referred minutes! I really just need the newer phone that won’t drop calls and work for me. PLEASE ANY questions please call! I really appreciate this program! GOD BLESS!

  894. Carolyn McCain says

    I have completed an application for my 83 year old mother twice and she have yet to receive a cell phone. It has been over nine months.

  898. Lee Ann Funderburk says

    I paid $25 for a replacement phone over 2 weeks ago. I have not received the phone and when I try to check the status it goes back to login screen. My enrollment I’d is: 6689619. My safelink phone number is: 843-640-2107. The original phone was lost and found destroyed.

    • Robyn says

      No i wish what sucks is that other lifelines gives u the option of paying a little fee for internet but qlink doesnt i have a smart phone from qlink that doesnt even allow me to take pictures because they dont provide u with a SD card

  900. Robert wilson says

    I would like to know where my phone is at Applied 17 days ago said I was suppose to get on

  901. jnita says

    How I can get a free phone for my 12 year daughter… For me is very important to have a phone so I can have contact of her in case of emergency ….more after school

  902. Rosa Ybarra says

    I applied for a Obama phone about a month or so ago and I sent the proof needed and never received my government phone so how long doez it take to receive it in the mail

  903. james says

    This has been a big mistake going to qlibk wouldn’t even let me cancel so I could go elsewhere

  904. Jodi Mullins says

    I was told my new phone will be a Samsung Galaxy. Is this true? Also how long will it take to receive my phone?

  905. Michelle dreucci says

    I have a government phone(assurance) but it is unreliable. Would I be able to apply and be eligible for a phone?

  907. Breeanna says

    I would like a phone i have been having problems with it shutting on and off and my mom just recieved the quick start phone.Can you please help me change my phone system

  908. Evelyn says

    I’m not really understanding why you’re saying that somebody is living in my house when I’m the only person that lives in this house what do I need to do to prove that I live here in this house by myself at 3047 Baker Hill Road Columbus Ohio 43207 my name is evelyn ware 742 – is the last of my social

  910. karin says

    DO NOT USE THEM, WORST service ever! Safelink is WAY better. I have a phone from them that wont charge I cant use it after contacting them NUMEROUS times they will not respond. I cant even get 911 help if I need it. I have no other choice but to cancel and go back to Safelink!

  912. Lisa Nelson says

    ru saying that Q-Link does’nt roll over each month like SafeLink would,& does being on Facebook & another downloaded site i was wondering if it takes away minutes as well? cuz i must admit i do enjoy using both as much as i do making calls.please ASAP ME,thank u,this is important i know b4 i prefer your services 2 another,otherwise your service is good!! : )

  916. Trisha says

    How can I use the web? I recently received my phone and my oh my I haven’t seen an old flip phone like this since I was 15 I am now 26..lol but I appreciate the help.

  917. Angelica says

    How can I replace my battery? The battery does not last and have to constantly charge it.

  919. Deborah Foster says

    My friend got a Galaxy S2 from you g hyssop today and told me about it so I decided to see if I could get one as well

  921. Krysti Owens says

    I have given all the information i know to give and i know i qualify but i have not yet received my phone. ….. why is this?

  923. George cook says

    The last few months…minutes have been taking off that I didn’t even use….I have no minutes….and I have unlimited texting and I can’t even text…would like to know what’s going on…

  924. archie featherston says

    This site is bullxxxt why is there no customer service number a live adviser there’s no reason not to have one

    • Claude. Jones says

      I mail my papers in proof of the low income energy assistance program have not got a answer yet a month ago.

  927. Tammy says

    In the application it asks what the last four digits of government program.. What does that mean? Ss number? Or last four of case number? Why does that mean

    • Utica McClain says

      Just skip that questions when u get to verification just upload a picture of ur food assistance card but if u want to put ur last four if ur case I’d number..

  929. callie george says

    I mailed out my info needed and still haven’t received any information about anything yet. I received the forms to send in and got the copies I needed. Just would love to know if anyone got the forms back yet

  931. JAK says

    No monthly minutes have been added to my account since July… Why don’t you guys answer your phone or reply to emails??

  932. JAK says

    So weird that a cell phone carrier doesn’t have a number customers can get through to them with… And no one has ever replied to any of my emails…

    • Dane Usher says

      Why all of a sudden there is not a prompt to connect “LIVE” to a Customer Service Representive?

  937. Maxine Adams says

    I never received a phone from yaw like you told me I was. All you have done is mess things up for me with Safelink and Assurance Wireless so I can’t get a phone from them. Please take me off of your list . It’s just not worth all you put people through to get one of those free phones and I have read some bad reviews about you anyway . Just take me off your list .

  939. rosetta warren says

    I have not yet received my free 250 minutes plus texting.I already has my phone . When will they go on.

  940. kristy wargel says

    Hello my name is Christy Oracle I had recently signed up for your free government phone I just wanted to make a comment about if you guys have phones that are for people that have arthritis I cannot use the very slim skinny phones it is very painful for my hands also I have 5 children and I love taking pictures if you also have a phone with a camera and good Storage Capacity just wanted to throw that in thanks so much and I am very excited and look forward to getting my new qlink phone God bless

  943. m says

    Please help!
    My service provider is awful! Who can I complain to that is from the government or lifeline, NOT safelink?
    My phone randomly delays texts for hours to a full day. The phone doesn’t always ring and voicemail are also delayed for hours to a full day. I have tried to complain. I HAVE COMPLAINED! but they do not help me. The very old phone I had worked perfectly for 4 years, then it broke. The new phone had problems immediately. They will not send a phone because when I call, and they test it, it works. I told them it is random. They will not let me call from my phone. I am poor and I had to drive 30 minutes 1 way to my mom’s house. Then after many trips, they tell me I have to call from home, but not on my phone. It is my only phone! I finally did this and still they won’t help me. Their customer service is in the Philippines and is a nightmare. But I like the rollover minutes. Someone has to be over them and care about this awful service.

  944. Lora R.Bell says

    My text is not working at all I tried to text and it keeps telling me .I can’t use it I do have my minutes on this phone.

  946. Angela Schmidt says

    I have a phone that no longer seems to work ..it seems to not want to charge or turn off . Can I get a replace phone

  947. Tinawebster says

    I mailed my proof of government program 2weeks ago and still never got my phone is not fair u take our personal info and never send phone if use don’t email me or send my phone I’m calling my lawyer

    • Sam says

      Really?? You’re calling your lawyer about a FREE phone you didn’t receive?? Pathetic!! Good luck with that!!

      • Kyra says

        It isn’t about not receiving the phone, I’m sure. It’s probably because the company has every one’s social security number and other personal info when someone applies then doesn’t send the phone or contact the applicant. If you were in that situation where you gave this company your social and other personal info to not receive your phone, wouldn’t you wonder if their stealing your identity? Wouldn’t it make you wonder if this was some type of fraud? Any smart person would look at it that way, not about the fact your phone wasn’t received.

  949. Lisa says

    I’,m have a account, I would like to know if I can have or purchase a flip camera phone, try Lisa

  951. Jessica says

    I dropped my phone today and the screen shattered. Is there anyway to have it fixed without having to get a new phone? I really like this phone and model. I’d hate to buy a replacement and not like that one as well.

  952. Thomas Casarona says

    Could you please send me instructions on how to set-up and use the phone please. Right now it is useless to me.

  954. belinda moreno says

    I wanna cancel my account i dont need it cause i have qlink and its better that qlink so disactivate my accunt

  956. bob geving says

    Are there any outlets that I can buy additional minutes from or can I only do it on line?

  957. Stephen Law says

    I applied at 3 different places for a government Lifeline phone, then received 3 phones. Now, all are cancelled. I thought it was all the same program, and did not realize that each “provider” is a separate account!

    I want to keep QLink as my sole Lifeline provider. Will you please advise me what I must do in order to get Lifeline service restored, with just one phone this time?

  959. christina price says

    I paid for a replacement phone the first of August and I still haven’t received it. Every time I call I get the runaround.

  960. helen reisinger says

    i send my phone back on aug 31 because it would not power off and quit working all together i was trying to find out if you was going to sent me a phone back i like the phones and was upset cause mine had quiet working all together thanks

  962. Algie says

    my phone keeps saying that its not activated and its activated it keeps going to the activation screen and I keep pressing it and it keeps saying error I cannot get in touch with customer service this is a horrible phone I do not know what to do

  965. brandon says

    Ive only had my qlink phone for less than a month and at first the internet worked but now it just keeps saying error code2048 network busy, why is it doing that?

  966. racheal says

    I do have the phone you send me i lost it how get a new cellphone and i call the phone number i did not noone pickup the phone

  967. Jessica Miller says

    Hi my name is Jessica D Miller my date of birth is January 1st **** I had a quick Link Wireless cell phone that’s no good I need to get a new one a phone number I can be reached is 480 217 **** I don’t live at ******* Street no more I live in my jeep and my p.o box is p.o.box ***** for Prescott Valley Arizona 8631 – to I’m having surgery on my spine at the end of the month I’m having for disk replace and I’m going to need my phone what can I do to get a new phone please don’t send me an email I don’t have a way to check email if you can get ahold of me thru the phone number I gave you or my p.o box thank you so much for your time

    • FreeGovernmentCellPhones.net says

      We’re sorry, Jessica, but the company won’t see your comment on our site and contact you. You will need to contact them.

  968. Heather Prudence says

    Is is possible to purchase an internet data plan for my Qlink lifeline phone?

  969. latanya wilson says

    My phone was shut off months ago and I’ve tried to find out why I haven’t gotten a replay my email has changed I’m not sure if that is why cause I didn’t get to update it when it changed I really need this phone for my mom she is disabled and in need of service if someone can pls let me know what 2 do about replacing service Thank u

    • Free Government Cell Phones says

      If you have not used your phone in months, it has probably been cancelled by your provider. You must call them directly and discuss the issue with them.

  970. cottrell green says

    I forgot my passcode and for three days i can not activate my phone . Why don’It someone contact me at once?

  971. Wayne Bomhof says

    I don’t know who to talk to about my phone. I can’t make or receive calls

  973. Tina Williams says

    I have turned in my income to Q link wireless and the rest of my documents. I would like to know when will my phone will arrive.
    I need to get in touch with my doctors.

  976. Tiffany says

    I seen a lot of negative comments about the Q Link services and i want to know if i made a good choice applying for this service? I also want to know if there is a list of the phones you provide and if i dont like the one i recieve how can i upgrade it on the Q Link website?

  977. Tiffany says

    How can i find out what kind of phone they sent me? And what all types of phones you you have?

  978. Leon Taylor says

    I can’t see how the battery is installed and there is no instructions with the phone. Can you help? Thanks.

  979. kathy nichols says

    I don’t have a camera on this device how long will it take to get my phone if I mail my
    proof.

    • FreeGovernmentCellPhones.net says

      Not sure how they work that, so give them a call to find out.

  981. Lisa Tursi says

    I had a free phone from you before. It was suspended I was told I would be able to reappy after 45 days. I am disabled and really canot afford another phone i live on a fixed income Thank you Lisa Tursi

  982. cody day says

    I had a phone from this for a lil bit its been stolen and I need nee one asap im a single dad just trying to make it

  983. Btittany Lamb says

    I love my QLink Wireless phone and I get service is areas that I normally wouldn’t. However i feel like that to purchase additional minutes beyond the original 250 minutes that it is rather high considering that for with some wireless providers you can purchase unlimited talk text and data for $45 for 30 days that’s thru Wal Mart and than usally when u buy Tracphone you get double whatever minutes you purchase. Like I said I’m satisfied with my Qlink phone and service. But it needs to be kept on mind that these phones and plans are designed for people who are on fixed and low income’s.

  984. David Copper says

    I keep getting ” you need to make a phone call (urgent) “. How do I do that with no minutes?

    • FreeGovernmentCellPhones.net says

      Ha! That’s a good question. Perhaps dialing 611 to customer service will count.

  985. Tracy says

    Where do I locate my government code? I checked a few boxes and it asks for my government code. I would rather put the code in if it saves me from sending paperwork. Thx

  988. Cynthia says

    Are all the phones from Qlink used?? Because mine is, and charger I received is not for the phone. I got an hTC phone and the charger is for a Kyocera phone. Also the Water Detection sticker on the battery is Red and the battery drains really fast. I need a new battery. ASAP!

  989. RANDY ELLARS says

    THE PHONE I HAVE IS A PAIN TO USE I WOULD LIKE TO SEND IT BACK TO BE REPAIRED OR EXCHANGED FOR A DIFFERENT PHONE. PLEASE LET ME KNOW ONE WAY OR ANOTHER RANDY 435-531-*** OR ****@gmail.com

  990. Mary luna says

    I didn’t received a cellphone manual I really need one can u please mail. Me one the buttons are so small its hard to see I need help working my cellphone help me out mary

    • FreeGovernmentCellPhones.net says

      Whatever phone they want to give you — they don’t specify.

  993. Liz says

    Absolutely horrible customer service. We received a recycled phone that we couldn’t reset or get rid of over 300 contacts and the charger broke 1st it was plugged in. I don’t know why they even accept emails to their customer service department. They just tell you to waste your minutes and call their 800 number.

    • Lori says

      I’ve had a used Samsung Jitterbug 5 cell phone that says Sprint on the front of it. But,inside of the battery cover,it has a sticker with Qlink’s phone number to call! I’ve been trying to get a new ph.number,or,a new cell phone from Sprint for the past 2 years! I don’t have an email address acct., either! So, I can’t login on-line! Nobody’s done anything to help me! And,I’m getting hundreds of spam calls for the last owner who had this phone before me, too! The spam calls are leaving text messages,and empty voicemail messages that are eating up the free 250 minutes they give me a month! And,the phone number is still in the last person’s name! What a nightmare! And,I can’t get another cellphone from anybody in this state as long as I’ve already got 1 free government cell phone in this household! I can’t block the calls on this cell phone. I can’t keep it turned off,either! Or,I’ll miss important ph.calls! Will somebody from Qlink please help me with this nightmare?! Sprint has done nothing to help me! They could’ve at least sent me a response to my emails,and told me it’s not their phone! What a joke! Hopefully,somebody from qlink will answer my email,and help me! O.k.?

  995. chris says

    Website won’t let me add minutes and phone doesn’t put the FREE customer care call through so that I can add minutes. This service is impossible to use

  996. Lyndon Booker says

    I have been waiting a month on my phone I haven’t got no response I’ve tried to call I am unable to talk to anybody about with my phone what’s going on with my phone I sent a copy of my stuff that you supposed to need to ship the phone and its still not here and I’m still wondering after a mock what’s going on with my phone if you please could you send me something back saying what’s going on with my phone thank you

  997. areej says

    i had a message that i won a free prize and i had a choice between a free ipad air2 and a free iphone 6 and then i had free samples,but when i started filling the forms it asked for my ssn .why would you need that? Is this some kind of hackers or something??

    • FreeGovernmentCellPhones.net says

      We’re certain you didn’t win anything, and it’s a scam. Never give out your ss# for a request by email (or phone).

    • Kh says

      Free iphone or ipad air… it sounds like a hack (spasm). If their service is out of contract and no credit verification why they would need your ssn for?

  999. Tori wicks says

    How many people per house hold can have a qlink wireless phone, and If one person in the house already has a qlink wireless phone and someone else uses the same address for them to get the phone what would happen and what should happen

    • FreeGovernmentCellPhones.net says

      Only one person per household can have any Lifeline phone, including Qlink. If someone else tries to get a phone with that address, the phone vendor will not give it to you after they see the address on in the Lifeline address database.

  1000. terry Fletcher says

    I sent my proof if government income 2 weeks ago how long till I reserve my phone

  1001. Jeff Diekman says

    To whom it may concern, I have been trying to refer a friend, so as to get him a phone. I think because he lives in the same building your computer does not recognize that he is a new account. His information is as follows; I am not interested in any minutes or things of such, I would like for him to get a phone.Thank you

    [All your contact info was removed–this is a public forum]

  1003. Beverly Goodwin says

    Major liars. This company is full of crap. Q link deactivated my account claiming that my phone was lost or stolen. I was never notified of this action.

    I have filed a FCC complaint. I will go with another company and a more reputable one.

  1005. Mike Edmondson says

    I have to enter my shipping address and a message comes up every to that the given address was not found? I know what it is…
    Thanks for your efforts, much appreciated
    mike

  1006. Joe rataezyk says

    I haven’t been able to send texts for a week now and still have 197 minutes left. Any help is much appreciated. Thank you

  1007. Deby Catalino says

    I just recieved this phone and can’t figure out how to find text and to send a message
    I am also deaf and can’t hear or talk on the phone and wondering if you could add more minutes on text ? Pls get back to me
    Thanks,
    Deby Catalino

    • FreeGovernmentCellPhones.net says

      All the information is on this site. Begin on our home page.

  1011. Yolanda Cudger says

    I SENT IN MY INFORMATION AND Y’ALL ASKED FOR MORE INFORMATION AND I DIDN’T RECEIVE A PHONE YET ARE A REPLY BACK

  1013. David McMahon says

    I have fill out application for Qwireless in May of 2014 I haven’t here from from them and that they say waiting for Vermont approval.I had ask them who can I can talk to vermont about my pending approval and they could tell me.they have my document my EBT card and Medicaid copy and plus I am disabled and I am fully approval under the condition I am in and the government programs that I am in.Its unacceptable for this amount of time to decide if I Am qualified and I do under the eligibility in the programs they list I really like the program to start since right now I paying $72.00 a month my number is 802-497-**** to get tis resolved

  1014. Donald Pike says

    I had applied for a free cell phone thru this company, I called the company the other day and the operator said Vermont doesn’t have a free cell option. Then I just read an article that said Q Link is Available in Vermont. It has taken so long for me to get this. I am almost out of minutes. Is it or Is it not Available in Vermont, When will my phone arrive? Thanks, Donald

  1016. Matt says

    What kind of phones are available? Is there a place or website you can view three ones you have available.

  1017. linda helton says

    I lost my phone around april of 2014. Contacted qlink only to be.told I had to purchase a replacement. I wrote them and told them to cancel my acct that I.did not have the.money to buy one.. They have been adding minutes since and.sending me.emails that if.I didn’t use.my.minutes, I could.lose my benefits. I sent them messages for.months telling them I had.no phone.and.stop adding minutes. Now.I.am getting a request to recertify or I.will lose my phone. Apparently they have been billing for reimbursement for a.phone that has been idle since late April or early May. Can you please.look into this.because as long as they show an active acct, I can’t look at another company to.provide services . My phone # is 514-226-**** act1607***

  1018. Lester Rogers says

    What number do i have the police report faxed to. I was robbed of everything and been without a phone for over a month. Missed my disability hearing my phone number was 417693**** they came after my medication and now I’m having to move in HAS/HUD. I’ve got a brain injury and I don’t want a seizure and I am without means to call for help. **** ******** is the person who stole it. Please email me back i borrow a neighbors WiFi

  1019. chell says

    I jus got my phone today 1/18/15 an when I looked on the qlink site it said I have 125 minute/500txt …my question is do I have 500txts or not???

  1020. Deborah Cornelius says

    I am wanting to deactivate the phone cause I was putting minutes on a phone and gave them the wrong phone and I can’t get my minutes to the other phone until this one is deactivated.

  1021. Randy Blair says

    I live in Oklahoma, and you advertise 250 minutes free with the Life Line program. But you also say 1750 free mins. and then you say unlimited mins. if you live in Oklahoma. could you please clarify which it is?

  1022. George overman says

    Can I get a better phone than the Sansung that I have? Can I get a smart phone? I cannot work this keypad?

    • FreeGovernmentCellPhones.net says

      Check the qlink website, they may have phone upgrades. There will be a charge though.

  1023. robert boots says

    how do I get unlimited texting like it offers on the first page n my friend has 250 mins with unlimited texting it would be easyer for me thanks

  1025. Mary says

    I realize I am repeating what others have written, but I just tried to sign up for Lifeline Wireless through QLink. First, I had to put in my State to see what was offered. Then, I put in my address and zip code, and then again when filling out the application. This application asks for the full SSN#, and then to repeat it. I tried to only put the last 4 digits, but it would not accept this. So, I decided to be stupid and enter the full number. When I clicked on the button to enter the application, I got the message that others have mentioned: QLink is not in my area, check back in 30 days as they are rapidly expanding. It also provided an enrollment ID#. I don’t understand why QLink could not mention they are not in my area, prior to providing a SSN# since they have my address and zip. I don’t believe this is a scam, but I do think it is poor web design, or planning on their part. I contacted them, and let them know if I don’t hear back, I will be contacting the State Attorney General’s Consumer Protection office, as well as the BBB. If I have any further problems, I will come back here to let everyone know about them. (as an aside, most of us on disability who suddenly find ourselves unable to work and living below the poverty level, are already feeling vulnerable. If QLink really does want to help us, then they should provide what they say they will so we will not have yet another program make it impossible to receive services)…crawling down off my soap box. Oh, and one more thing…it would be nice to be able to choose a phone. Apparently they just send whichever they grab. They show Blackberry’s and other Smartphones….my guess is what will arrive…if one arrives…is the cheapest one they display. Time will tell…..

    • FreeGovernmentCellPhones.net says

      Mary,

      We just went to Qlink and tried ourselves. When we entered a zip code that was not in their service area, it told us right away before asking for a SS#. We then entered in a zip code of an area they do cover, it then went to the application form which asked for the SS#. So, it worked okay for us. Perhaps your zip was fine but there was something about your exact address it didn’t like.

      As for the SS#, yes, it does ask for the full SS#, even though the Lifeline rules sate the following:

      The subscriber will also be required to provide certain information to the phone company or a state agency (depending how subscirbers in their state sign up for Lifeline), including:

      Name and address information – Consumers who do not have a permanent residential address must provide a temporary address, which cannot be a P.O. Box. If a consumer resides at a temporary address, the telephone service provider or state agency may require confirmation of the address;

      Date of birth and the last 4 digits of the consumer’s Social Security Number;
      …

      However, note that it does say “depending how subscirbers [sic] in their state sign up for Lifeline.” Perhaps some states require the full SS#.

    • FreeGovernmentCellPhones.net says

      Mary,

      We just went and checked another provider (Assurance Wireless) for the same zip code we tested with QLINK, and they only asked for the last four of the Social Security number on their application. So, we don’t see any reason QLINK should be asking for the full SS#.

      If anyone from QLINK is reading and would like to clarify the situation, please reply here.

  1026. taunia Browning says

    I mailed in copy faxed over two mon ago this email bis my last attempt I beg you help me

  1027. Amanda Davenport says

    I applied for a phone weeks ago and submitted my documents and still haven’t received my phone. When I check my status it says I’m pre approved but my status is still pending. Someone please tell me what’s going on.

  1028. mimi matheson says

    I have been trying to sign up for the qlink and am on another page with contact # **********……and do not wish to give my full social security number……..please can you help……

    • FreeGovernmentCellPhones.net says

      You should not give your full SS#. This is all that they should ask for according to FCC docs (http://apps.fcc.gov/ecfs/document/view?id=7021995283)

      (i) The subscriber’s full name;
      (ii) The subscriber’s full residential address;
      (iii) Whether the subscriber’s residential address is permanent or temporary;
      (iv) The subscriber’s billing address, if different from the subscriber’s residential address;
      (v) The subscriber’s date of birth;
      (vi) The last four digits of the subscriber’s social security number, or the subscriber’s
      Tribal identification number, if the subscriber is a member of a Tribal nation and does not
      have a social security number;
      (vii) If the subscriber is seeking to qualify for Lifeline under the program-based criteria,
      as set forth in § 54.409, the name of the qualifying assistance program from which the
      subscriber, his or her dependents, or his or her household receives benefits; and
      (viii) If the subscriber is seeking to qualify for Lifeline under the income-based criterion,
      as set forth in § 54.409, the number of individuals in his or her household.

  1030. sharon boone says

    Hi, my phone stop working and it won’t make in or out going calls, please sent me another phone, or tell me how to get another phone. Thank You, hope to hear from your soon

    • FreeGovernmentCellPhones.net says

      QLink can’t send you another phone unless you contact them and ask for one.

  1031. Marcos Bojorquez? says

    I wanted to get a replacement phone and pay by credit card how do I proceed with that?

  1032. kathy says

    you want to know the truth about this company…call better business bureau…they arent even in Dania fla..they are 60 miles away…in west palm beach……..they have have had hundreds of complaints about this company and its being unavailable for customer service….go call them…I themI also called to try to find out whatpart of gov’t this program comes out of, and no one knows anything about it……….

  1034. james says

    I think the phones are just to find out info on ppl sent me one and never put mins on it hut one time said i needed to reapply dont make sence

  1035. Sheila Cox says

    I was given a cell phone from you, and it has been turned off, I wah in a majorcar aaccident and I didn’t get to use my phone. I really need it and I am hoping that you can turn it back on. I would greatly appreciate your help.

  1036. Thomas Sinclair says

    I have tried several times to get a free phone from QLinkWireless they say it is not available in my area at this time, try again in thirty days? what gives?

  1037. Linda B says

    Why haven’t you put my minutes on my samsun I didn’t get the free call to activate my phone I can’t call out are received calls what do I do to activate my phone

  1038. cindy roach says

    I just git approved for a free q-link phone. Than you very much. I was looking on lint that you have smart phones because they have a bigger screen which my husband and i both need. Is they a way w can get a larger screen phone

  1039. Doria Cox says

    I am inquiring about a free phone for my husband Rodney. He is disables and is on food stamps and medicaid. Please call me at your earliest convenience and let me know what you need for him to qualify. Call 785 577 **** Thank you!

  1040. Margie L Green says

    Dear madam or sir.
    I did not get my cell phone as you said it was in the mail, but the postman did not deliver
    it to me. I would rather you send it ti me on Friday’s because that is when I am home.

    Thank you very much,
    Margie

  1041. Debora Greco says

    my cell phone no longer takes it charge and i would love to continue using free service with qlinks
    Also i can not afford alot for internet if you could help my daughter and i would appreciate it

  1042. joey mcginnis says

    my name is joey mcginnis,west union,ohio45693==i put in for a phone mam i gonna get it

  1043. Manessa Quillin says

    I currently am on Medicaid and Disability. However, I am trying very hard on the BOND and PASS programs offered by SSA to help me do the kind of work that I can which is being an entrepreneur. Working with a boss has always caused me a lot of stress because I never know when they will start increasing my work load to the point that I can’t work.

    Thank you for helping me out.

  1044. Margaret Britcher says

    My texts are being sent but on my phone it tells me they have failed so i keep trying to resend them? Are they being removed from my minutes each time it tells me they are failed as well? because I wouldn’t have to send as many messages if I was not told they failed to go through?? I’m losing minutes because of this failure problem..

  1047. Erica says

    I just ordered my phone, any idea on what kind of phone I will get and how long it will take to get here?

  1048. Hazel Robitaille says

    I have one of your phones.I ask for a rollover plan. As of now haven’t heard anything about it.Last account, that I know there is only 449 min. on it.There is no min. added to it.My friend wanted one of your phone deals. They told her that they don’t do Mo anymore.Does that mean I will not get any min. unless I buy them. Thank You

  1049. Thomas Sinclair says

    I also live in rural community and have a P.O. box. I also have a street address but its a 911 address. UPS and Fed X both deliver here, whats the problem?

  1050. Kelly Brewer says

    I have tried to go to your website, but it does not seem to let me. We are in need of a cell phone, my husband has been out of work for 2 1/2 years due to illness and I am in search of a job. Is there any way we can get one of these phones? A friend told me about y’all. Thank You very much. Kelly

  1051. Tim Barrett says

    Will there be a text message sent to my phone whenever i get more minutes each month or….??

    • Free Government Cell Phones says

      We’re not sure, you should check with Qlink. Let us know what they say.

  1052. Lynette says

    Q LINK DOES NOT offer phones in Vermont. I’m not sure where you are getting your information from but they cannot send to VT. They are however collecting SSNs.

  1053. Joan Robinson says

    Would like to get a Q link free phone with 250 free minutes per month. I will qualify easily as I have a limited income and state of az health insurance because of low income. You can reach me at 928-536-**** and leave a message. I do have a physical address. Hoping to hear from you a.s.a.p. for a cell phone.

    • Free Government Cell Phones says

      We are not the phone company, and they are not watching this page. You’ll need to contact QLINK directly using the contact info on this page.

  1054. Angelo says

    why cant we get a cell when we have a post office box. wouldn’t it be safe to say that those are the ones that need it most.

    • Free Government Cell Phones says

      We understand. The reason they did that rule is because they have to control the one phone per household, and they can’t with PO Boxes. Unfortunately, that’s screws it up for rural areas where there are only PO Boxes with no home delivery of mail

  1055. Jeff Smithey says

    I need to he a phone I lost my job I haven’t had any money can someone please call me I have my friends phone with me it’s 225-610-0758 I need to get one fast Thank You