Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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Q Link Wireless — Free Government Subsidized Cell Phones

<< All Free Cell Phone Providers

Get a Free Cell Phone, 500 voice minutes and Unlimited Texts, free each month.

Q Link Wireless is a major player in the free government cell phone business and offers Lifeline Assistance in these states: Arkansas, Arizona, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington, West Virginia and Wisconsin.

Q Link Wireless’ best plan provides qualified residents 500 voice minutes and unlimited texting each month. But there are also three other plans that offer fewer domestic minutes in exchange for the ability to roll over unused minutes each month (the 500 minute plan does not allow this) or get 100 minutes of international calling. The availability of various plans varies from state to state and there is no way to know which options will be available to you until you go to their website and check with your zip code.

Of course, there are no activation fees, no credit checks and no long term contracts with any of the Q Link free government cell phone programs.

How do I buy more Q Link minutes or add data?

Q Link makes it easy if you need more minutes or add data to your plan, because you can buy more right online. There are 20 different add on packages, too many to list here. But some popular ones are $25/month for unlimited minutes, unlimited texts and 1GB of data, and $15/month for unlimited minutes, unlimited texts and 500MB of data. These are not particularly attractive rates, but they may work for you.

Don’t forget the Q Link Bonus program

Q Link is out front of a growing trend to offer bonus minutes to customers who refer their friends to its free government cell phone program. The offer is pretty straightforward: Refer a friend and earn 100 bonus minutes for each qualified friend who is approved and receives a Q Link phone.

Contact:

Q Link Wireless
499 East Sheridan Street
Suite 300
Dania, FL 33004
855-754-6543
Website: QLinkWireless.com

Latest News Articles on Q Link Wireless:

Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired? - Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. I am trying to send a proof of my ebt card for verification to get my qlink wireless free phone.

    Reply

  2. To everyone…Save yourself a lot of wasted time click off. This is just an ad masquerading as an article. Regardless of the thousands of complaints around the internet citing how DIFFICULT it is to sign up with one of these providers this AD pretends it’s beyond easy. Absolutely soulless individuals.

    Reply

    • That’s going to come as a huge surprise to thousands of FreeGovernmentCellPhones.net readers who sign up every single day of the year, Martin. May we ask where you acquired your vast storehouse of knowledge?

      Reply

  4. How does my friend log out of her government phone to log out of Dawn Vicknairs personal phone cause someone we need to delete

    Reply

    • We’re not your service provider so there’s no way for us to know. How ‘bout if your friend calls 6-1-1 on her free government cell phone and asks customer service or tech support.

      Reply

    • Try enrolling by calling the service provider’s customer service team. If that doesn’t work, try enrolling with a different company.

      Reply

    • That’s what most of the free government cell phone companies charge for basic replacement phones.

      Reply

    • C’mon, Vanessa. Have you actually bothered to read anything on this website. You can’t enroll by leaving a comment here. It takes a little more work on your part. Read, honey, read.

      Reply

  10. I order my phone from q links more then a month a go I lost I previous phone so I paid for a replacement and it’s been more then a month that I haven revived my phone who I talk to because I call customer services and no one can tell went will I get it I send emails and I don’t get a reply? I need my phone.

    Reply

  11. Would someone, a real, live person, please help this old guy, who has been trying to help a paralyzed woman, who is a patient in a nursing home, with no phones in the rooms, to get a phone, so she can connect with the outside world and get the things she needs? Please! I’ve made application to Q Link, (enrollment #95389653) and sent PA State documentation of her Medicaid status. The app process then led me to LifeLine, where I filled out their app for eligibility, but I’m now stuck at that point – I don’t know what to do next. Maybe, I was supposed to go to LifeLine first, but I think I got bad info from my PA State Rep. LifeLine asks me to select a phone company, and when I select Q Link, it says the app has been cancelled and I must go back to the beginning – but, the beginning of what?? I’m the woman’s outside caregiver and “gopher”, but I must leave here for two weeks of work in California. Since I actually began this process with Q Link about a month ago, I was hoping I could succeed in getting her a phone before I leave here April 17. So, my appeal is: Is there someone with a heart who would be willing to please help me complete this process for Katrina, because this little man is stuck? I also found note of a second number that could pertain to enrollment at some time: #95689180, but I’m not sure, as there have been several people trying to help her, but they’ve quit, and I’m still trying. Please help! Please call 610-781-**** or email *************@Comcast.net.

    Reply

      • You guys sent me a broken phone that pops up Google service crashing and nothing works it pops up every two minutes and I just got it you can reach me at not the phone u sent me because it doesnt even work

        Reply

        • Q Link will neither see nor respond to your comment here at FreeGovernmentCellPhones.net. This is an independent informational website. You need to contact Q Link directly.

          Reply

    • Not a clue what you’re talking about, Al, but we assume it’s a question for Q Link. Try contacting its customer service team.

      Reply

  14. I’M LOOKING TO PURCHSE A PHONE FOR MY FAMILY RIGHT NOW, BECAUSE I DON’T HAVE ACCESS TOO ANY,AND A SINGLE MOM W/ KIDS. THANK-YOU

    Reply

    • You didn’t send us anything, Gwandalette, because we are not your service provider. If Q Link is your service provider, get in touch with its customer service team.

      Reply

    • We are NOT Q Link (nor any other free government cell phone company), so we have no idea. Check with Q Link customer service.

      Reply

    • Might be a good idea if you called Q Link using the contact info we provide in the article on this page.

      Reply

  18. does anyone know what tower(s) or service provider Q-Link uses? ive searched for my question and haven’t found a straight answer. i just want to make sure, it’s not At&t.
    thank you in advance.

    Reply

  19. How do i cancel this phone service provided by you, due to doesn”t work in my area, not my fault, now because of your mistake, i cant go another provider,cancel it kill it i dont care take care of this matter immediately. I dont remember my pattern, much less the stupid phone number.

    Reply

    • For the 10,743rd time, WE ARE NOT YOUR SERVICE PROVIDER. This is an independent informational website that has zero affiliation with any of the free government cell phone service providers.

      Reply

  20. After reading the nightmare scenarios and complaints on service and customer service, I’ve opted to buy a $30 cheap track phone and use txt now app. I’m limited to wi fi only but can usually find a business with public wi fi access. If I can afford to top up my old flip phone for the month it’s a bonus to have that convience. I understand this option probably won’t work for most individuals though. I’m fortunate to live with someone who has regular service.
    I haven’t seen anything regarding if you port an existing number to a government phone if you can get it back if you cancel and are able to get regular service.
    I’m not sure on the land line option but it may be a way to have a more stable service without all the legal and other minutes, data, roll over, no roll over, charge extra, penalized, etc traps that appear to be in just about all the terms and conditions of what I have read on different carriers.
    If no frills communication is what is needed landlines seems best way. But of course there are circumstances where that isn’t best for some individuals.
    I’ve decided not to go the free government phone route for simplicity sake. An old flip phone and cheap track phone for wi fi and a close companion with regular service is my choice and advice if it works for anyone who just doesn’t want to get caught in the trap of what I see government phones have to offer.
    On the other hand I’m sure or at least I hope the phones and plans do work for those who have no other options.
    All the above is my opinion of course. But perhaps some will agree. Thanks for reading. I know it was long winded but the points made are relevant.

    Reply

  21. I keep submitting my eligible information, but keep getting denied. Also, when I call, I am on hold forever and never get a person to talk to.

    Reply

    • (1) Call customer service and ask it to be terminated. (2) Turn if off for 30 days to make sure you neither send nor receive any calls and it should be terminated automatically. (3) Do not recertify when your one-year anniversary rolls around.

      Reply

  24. I have a phone through qlink and it is junk. The service doesn’t work all the time and the phone has no memory left when you get it, ex: error message says that the system drive has stopped multiple times a day. When I attempted to contact them about it I received a form letter stating they did not have service in our area.

    Who has a decent phone and service? I need to be able to contact my Doctors.

    Reply

  25. Why is it the minute that I receive my Qlink phone The email that I received from Q link ALL link stop working. The helpline stop working phone numbers to contact you link the voicemail is a wraparound and it just keeps asking you the same questions after you push 4 like you’re supposed to. Is this a scam and how do I return my phone. I want no part of it. I did not activate it I want to know how to return it

    Reply

      • I had to email them to cancel my service . Cause I lost my phone and I requested them to turn it off so I could go through a different co.apny a week later it was still on and waS not able to get a new provider . So I emailed them and I was serious and said that if they dont turn it off I’m contacting the FCC and reporting them.

        Reply

    • We’re not Q Link, Stells, so we have no way of checking the accuracy of your application. You should contact the company’s customer service team to check your status.

      Reply

    • That all depends on the make and model of your phone, Hattie. We’d suggest that you Google that make and model number and the words “user manual.” Once you have the user manual, you can look up the answer to your question.

      Reply

  28. Still haven’t received my phone for, called 800# he said something about a USAC recertification, I was supposed to get a letter, never got it. Need a recert. number to get this done. This has been going on since February, they’ve cancelled my account, taken my $25. and along with another application and to this day, still no phone.

    Reply

    • OK, this one has put us over the top. Screw you and the freakin’ horse you rode on, you anonymous piece of excrement. Learn to read, you lobotomized waste of oxygen. This is an independent informational website (as we’ve said about a thousand times in response to reader comments) and we have absolutely nothing to do with Q Link or any other Lifeline free government cell phone company. WE have never called you. WE will never call you. WE have no interest in talking to you. If you have a problem with Q Link, we have one wild and crazy piece of advice for you — call Q Link.

      Reply

        • Sorry, but everyone once in a while we’re pushed over the edge. This was clearly one of those times.

          Reply

          • Any idea HOW to “call Q Link”. I don’t have, have never had, and never will have a free phone, but Q Link insists on sending me weekly usage statements along with other undesired e-mails. There voice mail system, once you get through a zillion members, requires the phone number on the account (reasonable), which is on all the statements they send, but then it want all sorts of personal info (date of birth, zip code, and ssn), which invariably fails, since it’s NOT my account. How am I supposed to kill it if I can’t reach them – I’ve sent reply e-mails and e-mailed from their website, with NO reply.

            I don’t suppose you know how to reach a human there?

          • Check out the USAC.org website. Do a little clicking around and you’ll find a page that allows you to file complaints and get help from the USAC staff. Good luck. Your experiences must be very frustrating.

    • Call 6-1-1 on your free government cell phone to speak to customer service. Or you can simply not decertify when your enrollment anniversary comes around.

      Reply

  35. I just got a phone from assurance wireless the phone will not work here at my house they said there is nothing they can do how do I change company

    Reply

  37. How do I fix my phone for (ice) on my phone
    Phone number on my phone is
    610 564 **** (redacted by Free Goverment Cell Phones)
    Thanks Joseph mullen

    Reply

    • Joseph, are you talking about “fixing your phone” for placing it into ice, or for helping or hindering Immigration and Customs Enforcement(ICE)? Confused as to why you’d want to do either.

      Reply

  38. a year or two ago my qlink phone was stolen I canceled it because I didn’t want to buy used in the minutes free if it wasn’t me cuz your phone was in my name with Yuli and I can’t afford to pay $25 to replace another one I’m on food stamps and have no cell phone does it make sense you know if it was stolen I couldn’t see whoever stole my phone to get free minutes from qlink if it wasn’t me

    Reply

  40. Question is in regard to how I go about switching providers? Last year I was automatically given Qlink so I need to know how to prevent it.

    How do I keep my same phone number?

    I have my own cell phone now. How can I transfer service with my same number to existing provider or new provider?

    How do I keep my phone number?

    Reply

    • The only reason you should have been transferred to a different service provider is if your old provider went out of business. Is that what happened when you were switched to Q Link?

      You can switch service providers any time you want. Here’s an article that tells you how to do it:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      You can keep your old number by telling the new service provider’s customer service rep that, “I want to port over my current phone number.” That should be all you need to do. But before you say good-bye to that rep, make sure that you confirm that your current number is being ported over.

      Reply

  41. The site is not updated. I have Q-Link and I get 1000 minutes. How do I know if the other provider information is accurate? I can’t believe I have to call every company.

    Reply

    • We can’t believe it either, Dan. We should be freakin’ horsewhipped for not having every one of the thousands of pieces of information on this website updated every hour on the hour so that you are not inconvenienced in the slightest. Shame on us. We are low-life dogs unworthy of your respect or your consideration. Maybe you should punish us by visiting some other website that has every imaginable piece of Lifeline data updated so that you need to nothing for yourself. What’s that? Our office intern just reminded us that there are no other sites that compare to this one. So it looks like you’re out of luck, Dan.

      Reply

  42. Qlink wireless will not let me sign up using my food bank address. Im homeless and have been using assurance for years with that address. It’s impossible to talk to someone at qlink. Anyone how to talk to them?

    Reply

    • Many readers have voiced the same complaint, Rich. Do you live in a shelter or some other kind of group home? They will make exceptions and allow multiple residents of a group home to all have free government cell phones. But if you don’t have a permanent address nor live in a group home, it’s virtually impossible to qualify for the program. Crazy, isn’t it?

      Reply

  43. I ordered a phone through q link wireless and never received it but found out the phone had been postmarked delivered,and is in use .how do I track down my phone.

    Reply

    • We think you’re asking how to cancel your account. Correct? If so, you can call 6-1-1 on your free government cell phone to speak to customer service. They can cancel your account. Or you can just turn the phone off and stick it in a drawer and make sure you don’t use it for 31 days. Your account will automatically be cancelled.

      Reply

  47. No one at Q Link will answer the phone. Ever.

    No one at Q Link will respond to written correspondence sent to the Florida address by mail.

    No one at Q Link will respond to written queries submitted on the Q Link site by email.

    It is a federal program. Call the FCC and complain: there is no customer service. Call your Congressman / Congresswoman and call both of your US Senators.

    Reply

    • You can do both by dialing 6-1-1 on your free government cell phone. That will connect you to your service provider’s customer service team.

      Reply

    • This isn’t Q Link, Derek, so we cannot solve your problem. This is an independent informational website.

      Reply

    • Only Q Link can answer that question, Diana. You can contact them using the contact info we provide in the article above.

      Reply

  52. I just wanted to say thanks for the comprehensive informations. I also want to say that I applaud your patience and restraint. I’m baffled at the number of people who can’t tell the difference between an informational website and the actual phone company website where they should be acting like asses. I’d have gone off 1000 times over.

    Reply

  53. how can i get an upgrade with more minutes and a new phone number i get so many calls for other people thank you.

    Reply

    • Speak to your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

      • I am a former Georgia Qlinkwireless customer and had to cancel my Georgia account to apply for Florida Qlinkwireless services.

        Reply

        • Yes, that’s the way it works, Michael. You must re-enroll when you move to a new state. You may get lucky and have a service provider that offers service in both states, but you will need to re-enroll when your anniversary/recerfication date rolls around.

          Reply

    • Contact your service provider’s customer service team. Contact info can be found on this page.

      Reply

  56. please turn my phone off it has been lost please turrn it off has been lost the number is 423-223-****

    Reply

    • We can’t turn off your phone because we are not your service provider, Lois. You must contact customer service directly.

      Reply

    • Call 6-1-1 on your free government cell phone, Sara. That will connect you to your service provider’s customer service team and you can cancel with them.

      Reply

  58. The phone you sent me only works on speaker.
    I’ve been trying to speak with someone but q link customer service is so fucked up I can’t. I see the taxpayers money is being wasted. I’ll be starting a petition with we the people to find out where the money is being spent.

    Reply

  59. You can not speak to a real person. When calling that number all I get is some women that that has an ascent and speaks so low that you can not understand her…

    Reply

  60. I first posted on here March 29, 2018 at 1:13 pm and it said I was approved. But still have not received an email stating yea or nea. I have sent them my Military pension paper and it says it is in review. Now sense March 29, 2018 at 1:13 pm.. It said to allow 12 to 48 hours but nothing. I am starting to believe that this whole free phone thing is a total bunch of BS. What a joke.. Yea. HA I’m laughing my butt off…And getting any help from them is even a bigger fricking joke..

    Reply

    • Sorry to hear about the problems you’re having, David. Have you tried to contact customer service to speak to an actual person? You should have received your free government cell phone by now, so it’s time to move to the next step.

      Reply

    • Contact Q Link customer service, Laura. You can call 6-1-1 on your free government cell phone.

      Reply

  64. I have tried that phone number but the message on the line is not understandable. It doesn’t answer my question.. I have sent emails to Q Link and no response. So they take your info and don’t do nothing…

    Reply

  65. It says that my document was approved 3 weeks ago. But I haven’t heard a word from email or US mail.

    Reply

  67. When should I be expecting my cell phone I checked on Saturday evening they said about 3 or 4 days so can you tell me now when to expect it

    Reply

    • This is an independent informational website, Rhonda, so we have no way of knowing when your cell phone will arrive. We’d suggest that you contact Q Link customer service to get the most accurate information.

      Reply

    • Good luck.. I have been waiting for 3 weeks and still nothing. I want to apply for work and can’t cause I have no phone.. Guess I will become another homeless statistic.

      Reply

  68. I thank you for time you give me chance use your phone. but now I do not need it any more and I request disconnect this phone. # 814-636-****.

    Reply

    • Sorry, Victor, but we are not your free government cell phone service provider. You need to contact Q Link directly, and you can find it’s contact info in the article above.

      Reply

    • You do NOT receive any phone calls from us, Dan. We are not a free government cell phone company. This is an independent informational website.

      Reply

  70. What if you already have a smart phone and just need Q link wireless to add the minutes to that smart phone.what to do

    Reply

    • Contact Q Link customer service or tech support to find out if the specific make and model of phone you have is compatible with its cell network.

      Reply

  71. My other life line services has been disconnected, so can you let me know when I will get my gov. Phone so I will have services? Cuz when Easy Wireless received the transfer they shut me down!

    Reply

  73. Ya they won’t leave teresa Cantrell cps and social services um they call his cell phone number today and his landline they need to stop calling here and people need to stop calling them on me i have gotten so fed up am not answering anything i told him to jim my dad please stop ok thank y for your time

    Reply

    • If any of our other readers can figure out what Teresa is talking about, we would appreciate a translation.

      Reply

      • 😂😂😂😂this is seriously the most hilarious thread I have ever seen!! I am so glad I came across this Gem!!! I am ecstatic to have cheap, endless, tantalizing entertainment to enjoy with my friends and loved ones!! My Son and I will reconnect our special bond ruined by teenage boredom and dislike of parental units!! You’ve saved our Mother-Son relationship as he will now realize I am super cool and funny and know where the good is at!! Thank You not only for the belly laughs but for the invaluable Advanced Education that he will receive from this! Proof that all the years of Mom instilling her “Momness” and “annoying nagging” in regards to Grammatical and Punctual errors, Critical Thinking Skills, Common sense, every action has a consequence, if you dont use it you lose it, Self-Sufficiency, work hard on your education now so in the future you do what you enjoy and work isnt “work” but waking up to get paid to be Happy, Joyous, and free!!, Manners ARE Important, remember this simple ratio of opinion and rationale as evidenced here is safe to say 1 Alcoholic Beverage or 1 time of getting High on Chemicals = loss -1 IQ Point, and it is true “when your dumb, you suffer”!!! I would love to know who you are and meet you!! I would never be bored or annoyed of being your friend and im certain every encounter is like the 1st again and again!!! ALSO YOU CERTAINLY DESERVE A RAISE AND SHOULD BE CEO OF DEALING WITH all people associated with the terms “free” and “government”😂😂😂the best part 97% of your replies have gone over and under to be left unappreciated until a straggler like me finds the treausure!! Yes PEOPLE THEY ARE LAUGHING AT YOU!!!

        Reply

        • Miranda, I’m with you! I haven’t laughed this hard in a while.

          Good job teaching your son the value of a good education, staying out of legal trouble and all the other excellent advice you’ve given him. Keep up the great “moming!”

          As far a “I” goes, you “heard” Satan’s venom? What did that sound like? My guess is lava. Lol!

          Reply

    • Contact Q Link customer service, John. We provide the contact info you need in the article above.

      Reply

  75. someone stole my phone and i never got it someone stole it off my purch the day i got can u please leeet me know what i can do

    Reply

    • Have you contacted Q Link customer service? That’s what you should have done immediately. You can find its customer service contact info in the article above.

      Reply

  76. I need to know do y’all have front back camera phone I already have one from y’all but when y’all sent me my replacement it do not have a front camera on so I wonder why y’all downgraded the phone instead of upgrade I paid $25 for the phone and I do not have any of this stuff on the first phone that I have from y’all so why did y’all downgrade now I have a phone that I can’t even use I try to get the mint back on the phone y’all want me to buy another phone I do not have any money to buy another phone and why should I buy another phone and I already got a new phone that I already purchased from y’all

    Reply

    • We’re not Q Link, Kimaletha, so we cannot answer your question. Call 6-1-1 on your free government cell phone to speak to customer service.

      Reply

  77. i lost my qlink wireless months ago and i sent them numerous emails and tried repeatly to call pushing every prompt that came up and i was unsuccessfuf in reacning a live person everytime they respond its to ask me if i want to buy more minutes i dont i just want qlink wireless to take that phone out of my name since it was stolen and its still active if anyone can help point me in thee right direction to finally be done with them and this whole messed up situation i would greatly appreciate it like i said my name is domenic mulligan the number to that phone is 401 559 ****. it was stolen and no longer in my possession and hasnt been for months but is still being used after ive contacted qlink about 100 times to ask them to please shut it off and take it out of my name

    Reply

    • Depends on the make and model of your phone, Nicole. Google that make and model plus the words “user manual” and you can look up the answer.

      Reply

  79. I have had the same phone going on two years now and I lost it. My understanding you are allowed a new phone once a year if it’s lost or broken at no cost. I am getting told I need $25 for replacement and I don’t have it. Is there anyway I could get a new phone at no cost since it’s going in two years since I have got a phone?? Thanks

    Reply

    • We’re not Q Link, Christin, so we cannot tell you if exceptions can be made. Q Link customer service can answer your question, but it sounds as if they already have.

      Reply

    • Are you a current customer or are you trying to enroll, Carol? Some of the automated systems are hugely frustrating.

      Reply

  81. My enrollment number 5374****. Hi my name is Linda Stephens, I’ve filled the app. out on line then I mailed my proof that I’m on SSI still have not heard anything. could you look into this for me, Thank you.

    Reply

    • We can’t look into it for you, Linda, because we are NOT Q Link. This is an independent informational website. You need to contact Q Link customer service to solve your problem. The contact info can be found in the article above.

      Reply

    • First thing you need to do is speak to your service provider’s customer service or tech support team to find out if that phone is compatible with it’s cell network.

      Reply

  83. please can you help me find out how i can get a phone mine was stlen and i have no phone i do try to find others places to sign up for a phone but turned down i need a phone…i have no 25 to get a phone im on limited income i do thank you for your time and concern

    Reply

    • If your phone was stolen you need to contact your service provider’s customer service team. The contact info can be found in the article on this page. You will probably be required to purchase your replacement phone.

      Reply

  86. Please activate my phone
    I received my phone today 1-2-2018 I can receive calls but not call out they say I don’t have minutes .
    Help..!

    Reply

    • We’re not the ones you need to speak to, Marilyn. This is an independent informational website, NOT a free government cell phone service provider. You need to contact your service provider’s customer service team.

      Reply

  87. Do NOT use this company, they’re awful! My phone was stolen while I was in the hospital’s ICU. Qlink continued to provide service to whomever stole my phone, despite my multiple emails to them asking them to turn off my phone. When I asked Qlink to replace my stolen phone, me they wouldn’t- they said I had to pay $25. What kind of company does that?

    Reply

  88. I am power of attorney for my brother who resides in a nursing home. He had Qlink as a phone provider for about 5 years. He became unhappy with the service so I changed him to Safelink. Their rep told me they would take care of cancelling the Qlink account. They did not and after 4 months the Safelink account was deactivated because he had 2 accounts. I checked Qlink and it showed his account was pending disconnect so I have not signed up for Assurance Wireless service for him. Once I did that I was told that they only send android phones which is much too difficult for him to use. It shows that the status is still pending. How can I make sure that ALL accounts are cancelled so I can find a provider that still uses the standard flip phone? The is just not enough information given on how to make sure you have cancelled old providers. Any help would be greatly appreciated.

    Reply

    • Unfortunately, Glenda, it sounds as if you’ve done everything correctly. It really is maddening when some companies don’t cancel an account like the rules and regulations say they should. There’s just not much you can do at this point.

      Here’s one idea, though. Based on your description, we’re not sure which company your brother is enrolled with. Call that company and ask customer service if it offers a Bring Your Own Phone (BYOP) program. Some companies refer to it as a BYOD (Bring Your Own Device) program. If your company does offer the program, ask customer service which types of phones you are allowed to use. Go out and purchase your brother an inexpensive new or pre-owned phone of the type he prefers and then use it with your current service provider’s service.

      Reply

  89. I had sent you a message about my free goverment phone quiting me a onthe 14 of Dec, 2017 asking for another phone.I have not recieved my phone as of this time would you please let me know how soon I can exspect to recieve a phone . Thank you Margaret R. Bandy

    Reply

    • Your problem, Margaret, is that we this is NOT a Q Link website. This is an independent informational website. You need to contact Q Link customer service using the contact info we provided in the article on this page. Good luck.

      Reply

  90. First things first, thank you for all the comprehensive information you and your team have gathered here for us. It’s greatly appreciated and the site is super easy to navigate for comparison when deciding which provider to sign up with. I would have been lost when I first applied 2 years ago without your site.

    Second, I must admit, I still come to this site when I’m bored sometimes just to read the comments from people who have no idea you’re not their service provider. It makes me feel way more competent than I actually am and your frequently off-the-cuff replies make it all the more enjoyable. I cannot fathom not reading a comment section before submitting a question but these people just blurt out their personal information on a public forum. It’s hilarious and sad at the same time.

    Reply

  91. I just found out by talking to the Florida PUC about QLink Wireless that they are not registered as a Lifeline Assistance Company with the State of Florida. I have asked both the Florida PUC and the FCC to conduct a systemic investigation into this company.

    I suggest that current as well as potential customers do the same think.

    Reply

    • “We” were not going to send you a phone, Anna, because we are not a Lifeline free government cell phone company. This is an independent informational website. You need to contact Q Link custtomer service to get your question answers. That contact info can be found in the article above.

      Reply

        • We provide contact details on each service provider’s page, Sean. For example, the info you need to contact Q Link is in the article above.

          Reply

  94. please help…my phone works…..the data works, buy I cant call out or receive texts or calls…..i’ve e mailed so many times to customer support

    adam

    Reply

    • There’s not much we can do for you, Adam, because we are NOT affiliated with Q Link in any way. This is an independent informational website. Have you tried calling customer service or tech support?

      Reply

      • Very few of the Lifeline companies have brick-and-mortar locations, Frances. But you can always apply by phone or online by using the contact info provided in the article above.

        Reply

    • That’s probably something you can find in your phone’s user manual, Katt. Do a google search for the make and model of your phone plus the words “user manual.”

      Reply

  97. My phone has decided that it wants a code now for any app that I try an enter. Does anyone know if I can reset this phone

    Reply

    • We’re not sure what your question means, Harry, so we’ll turn this over to all of our readers and see if they have answers for you.

      Reply

  98. My q link phone was lost and I wish to discontinue service. My name is Victoria Harris and my number is 740-358-****

    Reply

    • Contact your service provider’s customer service team, Gayle. You can call them at 6-1-1 on your free government cell phone.

      Reply

        • We’re not your service provider, Mike, so we cannot shut off your service. Contact your service provider’s customer service team.

          Reply

  102. I received my phone from qlink 3 days ago and when I called to activate and port my number from sprint they said they don’t port numbers and I’m stuck with their company for 1 year. I didn’t activate my phone. Article 2 of their terms and conditions implies that you can port numbers. Is there anything I can do?

    Reply

    • We’re not Q Link, Crystal. This is an independent informational website. You eed to contact Q Link customer service by calling 6-1-1 on your free government cell phone or using the contact info we provided in the article on this page.

      Reply

  104. I applied and you do not have service in my area, so what are you going to do with my social security number?

    Reply

    • You didn’t apply with us, Kathleen, because we are NOT Q Link nor any other free government cell phone company. This is an independent informational website. Contact Q Link directly. (But take our word for it, they have no interest in your social security number if you’re not a customer.)

      Reply

  105. Sprint does not work at all where I live in Idaho. These companies who offer lifeline services here use Sprint. My current carrier is metro pcs who uses the T-Mobile network and works great. It costs me $30 a month. Some of these upgrades with these lifeline companies are the same money for less talk, text and data. So where is the advantage of me switching to a lifeline account? I cannot use it if there isnt any or scratchy service where my house is, and the upgrades cost either the same or more for less talk, text and data. They are trying to make it easier for people like me who are low income and disabled to communicate, but they fall short when they only use Sprint.

    Reply

  107. Safelink is saying they are not my vendor.which I am sure of. I do not have paper work or phone what should I do as I have received a replacement phone from you.the cell phone is still on in my name

    Reply

    • Visit USAC.org and use their contact info to find out who your service provider is, Elisa. That is one of the services offered by the USAC.

      Reply

  108. Qlink number is automated no live operator to help i can not afford a replacement phone they want $25 . I need to speak to a live person to cancel my service at qlink and go back to safelink. But there is no answer at the number provided.

    Reply

      • There is a way to reach a live person, because a number of readers have told us about their experience. But we will be damned if we can figure out how to do it, Mary. We’re in the same boat you are.

        Reply

        • I refuse to do business with a company who does not offer and/or offer a number or link to speak to a customer service representative.
          Thank you for your post. This is good to know.

          Reply

  110. my phone is on a screen I’ve never seen…. HTC android phone….. It says TAMPERED/ LOCKED, plz help… Who do I call to fix it….. A person????? I cannot use the phone at all…. I need a phone number? I keep getting emails telling me to use my phone, but, no contact number on sites….

    Reply

  111. Does anyone else get charged minutes against the government phone number when using the internet to make local free phone calls with my google voice under a different phone number, I still loose my minutes so called double dipping and Gov phone # changes my contact #,s when tried using it.

    Reply

    • We’re not quite sure what “the deenrollment lost” is, Shannon. Can you clarify what you’re asking?

      Reply

  113. Where is my information to go to the next step on receiving my phone!?
    I’ve given you all my info about a month ago, your response was”you are not eligible until September 19th!!
    I just wanna know what to do next??

    Reply

    • You haven’t given “us” anything, Jason. This is NOT Q Link’s website. You need to contact Q Link customer service using the contact info we provided in this article.

      Reply

    • Sorry, Nettie, but we cannot send you a phone because we are not Q Link. You need to contact that company’s customer service team using the contact info provided in the article above.

      Reply

  115. How can I conect to other people’s tether/hot spots. Is says my plan don’t included it. Also how do I move apps for the internal storage to the ad card?

    Reply

    • Those are questions you need to ask your service provider’s tech support team, Keely. You can connect with them by calling 6-1-1 on your free government cell phone.

      Reply

  116. I applied for a phone. I got a email saying that someone else is receiving a phone at this address.this must be a mistake.

    Reply

    • How long have you lived at that address, Robert? Is it possible that a former resident had a free government cell phone. You can correct this problem by contacting the USAC at USAC.org.

      Reply

    • Here’s an article that tells you how to swith service providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      You can, indeed, keep your current number. All you need to do is tell the customer service rep that “I want to port over my current phone number.” Take our advice and say it at the beginning of the conversation, several more times during the conversation, and then repeat it at the end and ask the rep to confirm that your current phone number will be ported over.

      Reply

    • The best we can give you is a maybe. Not all cell phones are compatible with all cell networks, Teagan, so you’ll need to speak to customer service or tech support to find out if your particular phone will work with your service provider’s network.

      Reply

  120. Hello,Q link Wireless services

    Mr james Roberts

    I recently applied to receive your services,waiting to receive my phone.
    I have not receive any mail on the update or phone!Please email an update reply;

    SincerelyYours

    James Roberts

    Reply

  121. Hi my name is Don, My qlink phone broke! What I would like to know…I have a refurbished Motorola Droid Maxx, Can I use this type of Smart Phone? It’s carrier is Verizon.

    Reply

    • Not all cell phones are compatible with all cell networks, Donald, and we never attempt to figure that out here in the comments section. You need to contact your service provider’s customer service or tech support team to determine if that phone will work.

      Reply

  122. I need to renew my ID number is239***** my phone no is 936-371-****. can I rectify from this phone please give me a call

    Reply

    • This is an independent informational website, Charles, so yo cannot recertify with us. You need to contact your service provider’s customer service team ASAP. You can do that by calling 6-1-1 on your free government cell phone.

      Reply

  124. Is it acceptable to use my deceased brothers (Wilbur Kevin Pryor’s) phone? I’ve had my phones stolen and I’m trying to get employment.

    Reply

    • No, that is not legal, Carmen. We suppose no one will know, but when the annual recertification comes up, the account will be cancelled.

      Reply

  125. I need a replacement phone mine fell and was ran over by a car ive had services for awhile just need phone replaced dont have any extra money to replace it but have had phone for awhile please let me know how to get a replacement phone

    Reply

    • Two options, Heather. (1) Call your service provider’s customer service team. They’ll probably want to charge you for the upgrade/replacement, but you may get lucky and get one for free. It can’t hurt to ask. (2) If that doesn’t work, you can always switch service providers, because all service providers are required to give new customers smartphones. Here’s an article that tells you how to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

  126. My name is Tammy VanHooser and my phone got stolen and I’m trying to close my account with that phone if possible thank you

    Reply

  127. Hello.. I just recently purchased data for my phone and suddenly its not working every since the corporate office has closed? My phn number 903 372 ****

    Reply

    • If this issue is related to service problems related to Hurricane Harvey, you’ll just need to wait until customer service is up and running again, Victoria.

      Reply

    • We’re not your service provider, Maria, so there’s no way for us to answer your question. You need to contact customer service or tech support by calling 6-1-1 on your free government cell phone.

      Reply

    • Q Link does not have “locations.” Neither do most of the major free government cell phone companies. You should enroll online or by phone.

      Reply

  130. I just need to know if you accept American Express or Discover prepaid cards for a lost phone replacement. I need to know before I purchase a card at Walmart

    Reply

  131. Dear q LINK, HELLO MY NAME IS judi ad i do have a phone my prolbem its been acting up alot can you forward me a box so i can return it to you.my number is 734 493 ****…thank you so very much..Respectfully Judith alziadeh

    Reply

  134. Someone stole my phone and I have no money to pay for the replacement and I need one because I am in college and have a 2 year old baby at home. Please email me on how I can get another phone for free. Thank you.

    Reply

  135. Hi I bought myself a sd card put it in qlink phone and it don’t work what can I do because I don’t have enough space for a lot of things? Did I. Put it wrong well I don’t think I did do I move setting or what can I do need space thanks.

    Reply

    • Contact your service provider’s customer service or tech support team. If it’s Q Link, you can find the contact info on this page.

      Reply

    • It depends on the phone, Virginia. Not all cell phones are compatible with all cell networks. You should call 6-1-1 on your free government cell phone. That will connect you customer service and they should be able to answer your question.

      Reply

    • We’re not Q Link, Melvin. This is an independent informational website. You need to contact Q Link customer service directly.

      Reply

    • Are you saying that when he enrolled, he asked that your phone number be rolled over onto his account? We’re not even sure that’s possible.

      Reply

  142. I need a free cell phone. I got one but I didn’t know to look at my email to work it so it just sat there. I’m not smart.
    The postal code is 186033606
    package ID #11378233
    cost center#LFP
    model S3150
    SKU#:KyoceraS3150
    Inventory ID 801433
    Basic(RD:1115)
    I’m on Section 8.SSI.food stamps. I have the box the cell phone came in but not the cell phone.

    Reply

    • We have a couple questions, Sandra. How long ago did you receive the free government cell phone? And was it a voice-only plan or did it also give you a monthly data package? The reason we ask is that you can switch service providers after 60 days if your account was voice only. If it included data, you can only switch after one full year.

      Reply

  143. Haven’t had a free through qlink or any other service over a year . Now how do apply for service with qlink

    Reply

  144. This is an attempt to petition the management of Qlink free phone service company, I am your customer and my phone was broke since going to four months , I have tries to get a replacement, instead your customer service sold to me data instead of the smart phone I paid for $25.00. I am petitioning your good office to come to my help as am an unemplyed 70 years old man. Thanks.

    Reply

  145. I am currently homeless. Living in a tent. I use the day shelters address for mail. My Qlink phone broke. The screen is cracked real bad. I don’t have any way to pay the $25 fee for a replacement phone. What should I do. I have to have a phone.

    Reply

  146. My sister Lenna Mings/Robert Mings has sent all needed paper work in to get a new phone. That has been some time ago. Still haven’t heard anything. She has call the 1 855 number and can’t talk to anyone. Is there a way you can call her and get her her phone. Her number is. 765-307-****. Thank you it would be greatly appreciated.

    Martha Cowell 317-506-****

    Reply

  147. I am trying to apply for a SafeLink phone, but one place shows income level @ over $23,900 for ohio, but when i go to fill out the application online, it says income level cannot be over $21,924 for two in the household. which is correct? i live in ohio and there are 2 of us in the household.

    Reply

  148. I have sent all my information needed for getting a free cell phone you mentioned.I am not yet entitled to SSI.kindly help so that I can get the phone t replace an old one.am old and unemployed.thanks.to the organisers.

    Reply

    • We are not Q Link, Saifu. This is an independent informational website that’s not affiliated with any of the free government cell phone companies. You need to contact Q Link customer service.

      Reply

    • Do a Google search for your make and model of phone and the words “user manual.” If that doesn’t give you the info you need, contact your service provider’s tech support team.

      Reply

  150. I ordered a new smartphone on 7/26/17. When will I receive my new phone? Please email me when are you going to send me.

    Thanks,
    Fe Canivel

    Reply

    • Most companies say it will take two weeks, but our readers tell us it often takes three or four weeks or even longer.

      Reply

  151. Hello I just recently ran out of minutes for my PA qlink phone. I have a sick 3 month yr old and very much need minutes. I know the refill will come in just 2-3 days but till then is it possible for 30 minutes to be loaded on so i can call the doctors and answer there calls.
    Thankyou,
    Christine Ahlum

    my info is ********@gmail.com and my # is 570 486 ****

    I’m realy hoping you can help because we have no other phones and we will be missing doctor’s calls.

    Thanks,
    Christine Ahlum

    Reply

  152. When I apply my son is on SSI he has cerebal palsy, I’m the beneficiary so do I have to fill out under him..or can I fill it out under me?

    Reply

    • You will need to fill it out under his name and with all his information, Kristen. But it would be worth a conversation with customer service before you attempt to enroll.

      Reply

    • Contact Q Link customer service by calling 6-1-1 on your free government cell phone. You should be able to change it.

      Reply

      • Yes, you can, Barbara. Just contact your service provider’s customer service team. You can do that by calling 6-1-1 on your free government cell phone.

        Reply

  156. I have applied for q link and it says already have one but I don’t who do I contact and need number please

    Reply

    • Speak to Q Link customer service. Ask to speak to a supervisor and ask that person to help you clear up a mistake on the National Lifeline Assistance Database (NLAD). It is supposed to be a relatively quick, painless process.

      Reply

  157. I just got approved for a q link phone. Do you know what phone they send to people in Minnesota? Or do we get to pick from a select few??

    Reply

    • Unless you pay extra to get a specific make and model, the phones are handed out randomly. So it’s impossible to ever know which phone you’ll get.

      Reply

  158. The phone that I ordered my new phone and I got yesterday I mean the day before it’s not working right it when it turns off of no one turned back on and I’ve had to charge you for 3 days in a row since I’ve had it and I ain’t even used it

    Reply

    • Contact your service provider’s customer service team IMMEDIATELY to tell them they sent you a defective phone and that it needs to be replaced.

      Reply

  159. I want to buy a better phone for my free q-link service. What phone providers are compatible? I know its on CDMA network, so can i buy a phone from any CDMA carrier?

    Reply

  160. My phone (at first ) kept shutting down then it quit coming on all together. Last december it was down for the entire month bc of firm ware down loading

    Reply

    • We cannot disconnect your service because we are not your service provider. This is an independent informational website. You need to contact Q Link directly.

      Reply

  162. I want my link phone turned off it was stolen and I don’t have the money for a new one.270-304-****.

    Reply

    • You need to contact Q Link directly, Lori. This website is not affiliated with any of the Lifeline free government cell phone companies.

      Reply

    • You contact Q Link customer service (easier said that done according to our readers) and ask for a new number.

      Reply

  164. HI I want to cancel my qlink phone I lost it but I don’t have 25.00 to get another one so can you just cancel it please let me know I want it cancel thank you and I forgot my phone number

    Reply

    • Whole lot of comments tonight asking “us” to cancel people’s service. We’re not a service provider, Carmen, just an independent informational website. You need to contact your service provider directly in order to cancel your service.

      Reply

  165. I would like to know how do i take my phone out of roaming mode so that i can recieve calls and text messages?

    Reply

    • That undoubtedly depends on the specific make and model of the phone, Al. The simplest thing you can do is do an online search for that make and model plus the words “user manual.” Then you should be able to look up the answer to your question.

      Reply

    • Call your free service provider’s customer service team at 6-1-1 on your free government cell phone company.

      Reply

  167. today is the first and i only have 350 minutes left yet have’nt used phone . i thought the monthly refill was for 500 minutes ?

    Reply

    • It depends on which plan you signed up for, Juan. Of course, since we’re not your service provider, we are no able to access your account to answer your question. You need to contact your service provider’s customer service team to get an answer.

      Reply

    • That depends on the make and model of your phone and probably on your service provider. Do an online search for the make and model and the words “user manual.” Once you find the user manual, you can probably look up the answer to your question pretty easily.

      Reply

  169. I can’t afford a replacement phone, not even the $25. plz help me. phone number..806-445-****. my address is *** ********, lubbock tx 79404. belinda smith. plz I beg you help me. need it very badly. i’m real sick

    Reply

    • Have you spoken to customer service to confirm that you will be required to pay a $25 fee? If they won’t replace your phone for free, you can always switch to a new service provider. The rules state that new customers must be given smartphones. Here’s where you can a list of all the free government cell phone service providers in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  170. I need to Know how I can get my number change.so that my ex and her friends stop calling And contacting me..For my qlink phone..

    Reply

    • Contact your service provider’s customer service team. You could also Google the make and model of your free government cell phone plus the words “user manual.” Once you find that user manual, look up “call blocking.”

      Reply

  171. I am homeless and living in a shelter. We are only permitted to use the P.O. Box but sign up requires a physical address. What should I do?

    Reply

    • That’s a very unusual situation. People living in shelters are permitted to get free government cell phones, Kim, but you must have a street address to qualify. Try contacting customer service at your chosen free government cell phone company and ask to speak to a supervisor and ask the same question.

      Reply

    • Yes, you can. However, not all cell phones are compatible with all cell networks. So you just need to make sure that that phone is compatible with your service provider’s network. In other words, you need to speak to customer service to confirm that your particular make and model is compatible.

      Reply

    • Are you saying that you haven’t yet applied or that you have applied but haven’t yet received your phone in the mail?

      Reply

  174. I need to know what card for my qlink wireless can I buy at the store? I don’t have a credit card to buy more data and minutes online.

    Reply

  175. I haven’t had my qlink wireless phone for months. I can’t afford a new one and can’t receive any calls from possible employers for interviews can you please help me

    Reply

    • If your phone hasn’t been used for months, your account has probably been cancelled. The rules of the Lifeline program say they should be cancelled after the phone has gone unused for 30 days or more. That means you can now re-enroll with any free government cell phone company in your state. Here’s where you can find them:

      https://www.freegovernmentcellphones.net/states

      Reply

    • Sorry, but my wife doesn’t like it when I call other women. She checks my cell phone for numbers she doesn’t know, so I won’t be able to call.

      Reply

  177. I received my phone on may24 2017 and i activated it it already had Voicemails on it from mY 21 2017 and it looks like a used phone whAT do I do I believe my phone was switched I ordered a smartphone this looks nothing like a smartphone help I think I been had

    Reply

        • Depends on the make and model of your phone, Lisa. Google the make and model of your phone plus the words “user manual.” Once you find the manual, you’ll be able to look up how to do it.

          Reply

    • You can certainly get a replacement phone, but depending on how long you’ve been a customer, you may get it for free or may be required to pay a relatively reasonable upgrade fee.

      Reply

  179. Hello my name is Stephanie Johnson I recently sent in documentation for a free phone from your company. And haven’t received the phone or any response. If someone could get back to me I would appreciate it thank you.

    Reply

    • You didn’t send any documentation to us, Stephanie, because this is NOT Q Link. This is an independent informational website. You need to contact Q Link directly. Try this: Go to Q Link’s website and click on “Help Center” and then click on “check Status.” That should give you the info you need.

      Reply

    • For the 1,000,013th time, we are NOT your free government cell phone provider. Contact that company directly.

      Reply

  181. Thanks for the unending sms SPAM to wish fake people happy birthdays on a fake FB login page.. wonderful. Never misses a day!
    Have searched for the past HOUR and no way shown to block these numbers.. no reply from support having anything to do with what has been asked – apparently just randomly send back answers? “Pick a winner!” and reply.

    Reply

  182. is there a website for qlink where i can purchase my own replacement phone with specific specs that i want on it?

    Reply

    • actually let me me rephrase that, how can i talk to a human over customer service instead of listening to the options robot voice? this is my first time trying and i don’t know what numbers to put in to be able to talk to a human.

      Reply

      • “I can’t speak to a human”is one of the most common complaints we hear from readers, Stacy. Do any readers (Q Link customers) have any advice for Stacy?

        Reply

    • The website we list in the above article will get you to Q Link. The company offers replacement phones on its website, but we doubt that you will be able to customize it with the specs you want.

      Reply

  183. Need customer service representative or support for the phone I had to buy because the phone I had exactly like this was stolen

    Reply

  184. How do I downloaded the information you need I have a case with Q Link wires and it is pending but I can’t download anything so getting you thank you thank yo
    Katherine Eberth

    Reply

    • If there’s a problem downloading info to the Q Link website, you need to discuss it with Q Link customer service. This is an independent informational website and has no affiliation with any of the Lifeline free government cell phone companies.

      Reply

  187. FYI, you can get a human by calling and pressing 0, 5, 9, as appropriate, to eventually reach a human operator. The menu says for cancelling, but you can ask them for other help too.

    Reply

    • Do you know if the national networks used by Q Link have signals in your new area, Alisha? It’s possible that they don’t.

      Reply

  189. I don’t understand how or why a woman is requesting so many government phone when is lives in house with 5 adults and she already has metro pcs phone. Yet she request free phones under each name of all adults in the house her name is Nikki *******. I dont think she should get away with this.

    Reply

  190. I received my phone and noticed right away that I was in ROAMING mode. I have called and emailed “Q-Link” about this and I get no reply to emails and have been dropped from the phone calls I have made. I can call 911 but they really don’t like to come over just to pick me up off the floor. Me laying on the floor is not an emergency.

    Reply

    • Clarification needed, Lisa. Are you asking if you can use your current cell phone with your free government cell phone service?

      Reply

      • Yes, I am asking if I can use my old HTC Desire 626 from when i was able to afford an actual phone service. I’m asking because I thought it would just be helpful to use any phone thats just lying around.

        Reply

        • You may be able to use it, but not all cell phones are compatible with all cell networks. You should contact your service provider’s customer service or tech support team to find out if your specific model is compatible.

          Reply

  193. My name is Venus
    I’m trying to have my service shut off on my Q-Link phone. My phone number is 574-903-**** My I’d number 1775****
    I’ve called and called the q-link customer service number can’t get hold of any one. My screen is cracked and can’t afford. New one. Do please shut service off on my Q-Link. Phone. Venus Goble. My e-mail address is ********@yahoo.com
    Thank you.
    Venus Goble

    Reply

    • Try this, Venus. Visit the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to a page with an email for that supposedly goes directly to customer service.

      Reply

    • No, we can’t help you, Michael, because we have absolutely no affilitation with Q Link. This is an independent informational site. Try calling 6-1-1 on your free government cell phone to get in touch with Q Link customer service.

      Reply

  195. HELLO I SENT ALL MY INFO WAAAAAY OVER A MONTH AGO STILL NO PHONE MY PREVIOUS GMAIL WAS ******@GMAIL.COM YOU LEFT ME A EMAIL STATING I ALREADY HAD A GOVERMENT PHONE LIKE WHAT THE MY ADDREES IS ***** KENTON STREET SPRINGFEILD OHIO 45505 ONLY OTHER PHONE I HAD WAS BOOST MOBILE THAT GOT TOO EXPENSIVE I AM NOT SENDING ANY MORE INFO PAPERS I WANT A PHONE OR IF YOU PLEASE SEND MY INFO BACK THANK YOU CAROLYN WILT

    Reply

    • For god’s sake, we’ve said this at least a thousand times. WE ARE NOT YOUR SERVICE PROVIDER. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. CONTACT Q LINK DIRECTLY, BECAUSE YOU DIDN’T ENROLL WITH US AND WE DON’T HAVE YOUR PAPERWORK.

      Reply

  196. I want to talk to a live person!! I need to report my phone stolen! I started the phone with 206 650 **** my birth year is 1982. My phone number to reach me is 253 495 ****, email is ********@serviceking.com

    Reply

    • We agree. Speaking to a live person is much preferable to speaking to a dead person. Unfortunately, Tiffany, we are not your service provider. This is an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team.

      Reply

    • Call 6-1-1 on your free government cell phone. That will connect you with customer service and you can cancel through them.

      Reply

    • Most companies say it takes two weeks or so, but readers often report that it has taken three or even four weeks.

      Reply

  199. I ordered Quicklinks and received a ZTE phone. It works well, but what I can’t figure out is I installed a 32gig micro SD card and getting programs, any programs for that matter to store on the SD card and not the internal memory as space is limited on the internal memory. I am sure there is a way, I haven’t figured it out yet. Any suggestions?

    Reply

    • We don’t get into the technical weeds with individual phones, but maybe one of our readers has a suggestion.

      Reply

  201. My phone was stolen for the second time 5 months ago I can not afford another and just want to cancel my service period. CANCEL SERVICE!!!
    I was living in a bad area in Tulsa Oklahoma and I know the phone registered in my name is being used for drug dealing, I have lived in Louisiana for five months now and have never used my qlink phone….. I want it cancelled asap!

    Reply

    • If you want your phone cancelled, you need to inform Q Link, Marie, NOT this independent informational website. You can find its contact info on this page.

      Reply

    • We are not Q Link, Delilah, so we cannot say how she would receive any bonus minutes. You need to contact Q Link directly. All its contact info is right here on this page.

      Reply

    • That’s a question for your user manual, Shanon. Google the make and model of your phone along with the words “user manual” and you’ll find one pretty easily.

      Reply

  204. I have gave you the wrong address and I need to give you the correct address which is 10601 ******* Lexington Oklahoma 73051 my email is **********@yahoo.com

    Reply

    • You didn’t give us the wrong address, William, because we are not a Lifeline free government cell phone service provider. We’re an independent informational website. Contact your service provider to correct your address.

      Reply

  205. I need to deactivate my q link cell it’s been stolen! #318-527-**** Plz ! U can reach me at 318-214-****! I need this done quickly! Thks!

    Reply

    • We’re not your free government cell phone service provider, Pam. We’re an independent informational website. You need to contact your service provider directly.

      Reply

  206. I have attempted to call and email for assistance receiving a receipt and have not received anything but an uninformative robotic email.

    Reply

    • What is your current status, Ashley? Have you enrolled? Waiting for a phone? Something else?

      Reply

  207. I have always made the one call per month that is required and it’s saying activation required when I try to make a call. I need to speak to someone

    Reply

    • Contact Q Link customer service with the contact info provided in this article.

      Reply

    • You can probably get a regular cell phone, but only customer service can give you a definitive answer.

      Reply

    • Depends on the make and model of your phone and maybe even on your service provider. Call 6-1-1 on your Lifeline phone and you’ll be connected to customer service and/or tech support. They should be able to answer your question.

      Reply

  213. I had a desire 510 from u,the speaker stopped working also w the camera.I paid for a upgrade,now I got a downgrade 3 g phone.a zte n817.I don’t understand.

    Reply

    • You didn’t get it from us, Carly, because we are an independent informational website, not a free government cell phone company. Contact your service provider’s customer service team and raise holy hell. You should get the upgrade you paid for.

      Reply

  214. I have received that I need to confirm info. on my appication. How do I find out what info you want. id. 2608****. been trying for 2 mo.

    Reply

  215. my husband got a qlink phone and he move to my address and it dont work how can he get his phone to work

    Reply

    • As we often say, Dawn, we don’t even know how to get our sister’s worthless son to work, so there’s no way to know how to get your husband’s phone to work.

      No, seriously, we have no way of knowing what’s wrong with your husband’s phone. You need to contact your service provider’s tech support team to see if they can troubleshoot it over the phone. Good luck. Must be frustrating.

      Reply

  216. QLINK offers horrible phone service… After 3 months the cheap *** cellphone they sent stopped charging. You can NEVER get to talk to a person live… you call the number they SAY to call for customer service & the RECORDING says check the webstie… I sent an email & they replied saying I’d receive a response in 3-5 business days… yeah.. My LIFELINE cellphone is dead & their reply in 4 business days said check online for torubleshooting ideas…. NOBODY reads the correspondence..

    QLINK IS NOT PROVIDING WORKABLE SERVICE AND NO CUSTOMER SERVICE TO RESOLVE ANY ISSUES…

    noT LIKELY TO PRINT THIS ONE HUH? NOT EXACTLY THE PROPAGANDA PRAISING THIS QLINK S*** COMPANY…
    jUST DOING YOUR JOB CENSORING THE TRUTH SO PEOPLE DON’T GET TO MAKE INFORMED DECISIONS, AND YOU CAN MAKE GENERIC MUNDANE comments like SORRY, check online to change to another piece of s*** company
    Have a great day … You must feel great going home each night knowing that you’re doing s*** to make these service REALLY do their jobs… and YOU STILL GET PAID>>>> for what?

    Reply

    • You are not only a foul-mouthed oaf, Rick, you are incorrect. We’ve run countless articles criticizing the government and the free government cell phone companies. And as your comments prove, the only censoring we do is on foul language. Not only do we run plenty of comments that are critical of Lifeline companies, their service, their lack of service, etc, but we often tell readers how to register official complaints about poor service.

      Now how about if you set up a doctor appointment so that you can get a prescription for some much-needed Valium.

      Reply

        • Thanks. We try to maintain calm personalities while moderating our readers comments, but every once in a while a complete jerk leaves a comment and we can’t hold back in our reply.

          Reply

    • Readers tell us it’s difficult to get through to a real, live customer service agent, but you can find the contact info you need on this page, Steven.

      Reply

  218. Qlink recently downgraded service to 350 minutes of talk a month. They tried to sugarcoat it by telling us they added 500mg of data which is nothing really. Don’t sugarcoat poo and tell me its candy Qlink!

    Reply

  220. Umm yeah, I wanted to know if there is any way to get a list of the processes and programs that Tha ZTE n817 comes with from factory…There are like 15 to 20 that I don’t recall ever seeing untill my phone took a crap and deleted as all my info and my contacts and like 5 company names popped up like Sprint, at&t, virgin.. ECT. I have downloaded the manual and searched it several times. Please help me, I actually like my free service and q links service but this phone has been doing weird crap.

    Reply

    • Oh crap sorry I bothered you guys, I was so focused on how many dumb questions you guys have to deal with that I actually forgot you guys aren’t here for tech support. I apologise for the inconvenience.

      Reply

  221. This is virgil bailey I sent my documents on 14 th of March and still haven’t recited a phone email or letter or email you need to contact me please

    Reply

    • I virgil bailey applied for a free goverment phone and sent the paper work to Qlinks on March 14 but haven’t recited and phone letter or email. I called but couldn’t talk to and live person so please call me back on the number 325-207-**** my uncle sent off his paper work after me and recited his phone last week

      Reply

    • We’re not Q Link, Virgil, so we can’t tell you the status of your application. However, you can find out by visiting the Q Link website. Click on “Help Center” then on “Check Status.”

      Reply

  222. Trying to deactivate my q link wireless phone it was stolen but do not want a replace. 1-855-754-6543 doesn’t help. I’ve listened to everything. I just want to deactivate it. don’t want another one

    Reply

    • The new rules of the Lifeline program require your service provider to cancel any accounts that go unused for 30 ads, Jessie.

      Reply

    • Check your service provider’s website. Most of them have a function that allows you to check the status of your application.

      Reply

    • We have no idea why you can’t see your minute balance, Jose. We’re not your service provider so it’s impossible for us to answer questions like that. However, we can answer the second question: No, using data will not have any impact on your minutes. They are separate totals.

      Reply

  225. Got a court case and my ex deleted all the messages I needed for my case can I go online and get a print out or does it even keep them

    Reply

    • Only Q Link customer service can answer that question for you, Matt. Contact them using the contact info provided in the article on this page.

      Reply

  226. I am living in Ma as legal resident. when I applied the free cell phone, I could not be verified, I do not know why?

    Reply

    • It’s impossible for us to know why you were not approved, Ming. We’re an independent website. Did Q Link give you any clues as to why your application was rejected?

      Reply

  227. Isent in a copy of my medical assistance card to be able to get my free phone and I still have not recieved it yet.

    Reply

    • Go to the Q Link website and click on “Help Center” and then on “Check Status.”

      Reply

    • They do not email you to tell you it’s delivered. They email to tell you it that it shipped and they provide a tracking number. “Shipped” is obviously not the same as “delivered”. The tracking number will tell you if it was delivered to the destination. If it wasn’t, you can still see how close its getting to being delivered.

      Reply

    • Do a google search for your phone’s make and model and the words “user manual.” When you find the right manual, it should be easy to find the answer to your question.

      Reply

  231. I was told by Qlink that there was very little coverage in my area so by that I understood that I may not have the best service everywhere i go. When i got my phone and tried to activate it it would not activate. I sent in an email to them and they replied with : “There is no service coverage in your area.” None at all. So now I’m stuck with this membership for a year and I cant use it. I’d like to know when Qlink is going to get coverage in my area. Are they saving up to buy a cell tower or what?

    Reply

    • This really is a huge, unforgivable flaw in the free government cell phone program. Any service provider should be able to tell you if they have service at your address and it’s damn near a crime for these companies to collect money for providing service that is so inadequate.

      Contact Q Link’s customer service team and ask to speak to a supervisor. Perhaps you’ll get a little satisfaction if you go up the chain of command.

      Reply

      • They DO tell you if there is coverage. When I applied March 2017, as part of the application process, you first enter your zip code. First thing it did was bring up a detailed map to confirm coverage before going any farther with application process.

        Reply

  234. I don’t know how to use this phone, I had a stroke in 81/82 Can you TALK to me about how to use this?

    Reply

    • You didn’t mention which phone you were given, Donni, but the easiest thing to do is to do a Google search for the make and model of your phone plus the words “user manual.” You will quickly find a manual that will answer all your questions.

      Reply

    • Give me your number or give to someone so they van talk to u Donnie. Can u make calls? what cant u do? Below you can ask too. Try calling qlink wireless. usually it is 611 for help

      Reply

  235. Had this service for 4 years now trying to buy a upgrade phone from Walmart and switch my number over how do I do that?

    Reply

    • Not all cell phones are compatible with all national cell networks, Shade. So the first thing you need to do is speak to Q Link’s customer service team to make sure the phone you want to buy is compatible with the Q Link network.

      Reply

  236. Q Link has the ABSOLUTE WORST customer service I have ever encountered. I have been trying all afternoon to get in touch with someone to cancel my service because I am no longer eligible. The emails I receive are completely useless. Honestly. It’s just a generated email that does no good at all. I am so sick of this company.

    Reply

  237. I really need to change my phone number and I’ve called all the numbers and get no where I need to speak to a real person please and thank you so much

    Reply

    • It’s often difficult to get hold a a real live service rep, Angelia. Go to the QLink website, click on “Help Center” and then click on “Contact Us.” You can send an email to customer service.

      Reply

  238. Thank you so much for letting me be a member I WOULD LIKE TO PURCHASE THE 100 FREE MINUTES BY Referring my good friend TONY JENKINS. I KNOW HE IS ON FOOD STAMPS BUT I AM TRYING TO FIND OUT IF HE HAS AN E-MAIL OR NOT. I KNOW HE IS IN BAD NEED OF A PHONE. HIS ADDRESS IS TONY JENKINS 14 YORKSHIRE DR. ****************. AGAIN THANK U SO MUCH. YOURS TRULY BILLY BROUGH

    Reply

  239. While the phone and the service from Qlink is a helpful thing to people in need, the phone it’s self comes with a program (spyware) that sells your number to telemarketers. Regardless if you list your number with the Do Not Call Registry you will be called from telemarketers. You can not remove the program that does this, other than Rooting your phone from Qlink and in doing so you break the contract with Qlink. Personally I am at end with this problem and hope my message helps others.

    Reply

      • It is true why would I take the time to come here to warn others, other than to help seniors and others in need of Lifeline such as myself. The bloatware / Spyware is called “TouchPal”. And the fact the you doubt what is said here by me calls in to question who you represent, the Company or “US” the users. Not only does this so called app try to control how the phones are used by controlling the settings it’s somehow sends info when I use the phone as when I do calls follow from telemarketers. Being poor or old and needing a Lifeline phone doesn’t make “US” stupid. My next step is to contact someone in government that oversees the Lifeline program.

        Reply

          • You think there’s something so important in your life that the government uses a free cell phone to listen in on your conversations, yet you call this website “total BS.” One of us is not living in reality, Paul, and it ain’t us.

          • @free gov phone, with all the news showing that Paul is correct, not with just the free phones but with all cell phones, and other”smart” electronic devices, I think an apology is in order to Mr Paul.

          • You may be right, but we’ll hold off judgment until the news is clearer. The point remains, however, that we can see no reason for the government to want to listen in on the conversations of the nation’s poorest people.

          • What kind of Company talks to their clients this way? You should be ashamed of yourself and Qlink should be ashamed to have a Customer Service agent representing them this way!

          • First, we stand by our answer. Second, this website is not affiliated with Q Link nor any other free government cell phone company.

        • Paul,
          You are absolutely correct in what you have said! What a nightmare cell phone to have. It is ironic I thought too, that every time I use the cell, I mysteriously get a telemarketer call! They are endless, sometimes up to 10x a day! Now I get calls from other area codes recently, guess I because I will decline every call that does not actually have my cell #. Then again, what do you want from the Government, especially when it is free, or is it?

          Reply

        • Paul,
          If you want, you can Google the Do Not Call Registry site and it does state that they sell your phone number to certain people. Perhaps, this is what you are actually referring to. Also, TouchPal is not spyware in any way. It is simply a keyboard with fun emoji’s that you can add to your messages. You may easily change your keyboard to the Google keyboard in settings, if you prefer not to use TouchPal. Google will help you to understand the facts about the things that you are thinking. Whenever you don’t understand something, anything, Google it.

          Reply

  240. Someone stole my phone and is using it. I can’t afford to replace it right now but I would like it shut off. Of course I can’t get through to a representative. Seems the only way to stop them is to buy a new phone that I can’t afford. So until then, whoever is using my phone under my name for drug deals. Wonderful.

    Reply

    • If you can get through by phone, Jessica, try getting through via email. Go to the Q Link website, click on “Help Center” and then click on “Contact Us.” You’ll be taken to an email for that you can fill out and send.

      Reply

      • Hi my free phone just got shipped out today. Are these phones all smartphones cause I don’t want to end up with a small tracphone like I got a yr ago from safelink I can’t use that kind of phone that I need for my situation. Just worried

        Reply

        • Obviously, we cannot guess what kind of phone Q Link sent you, but as of December 2, 2016 EVERY free government cell phone is supposed to be a smartphone.

          Reply

    • I can guarantee that you will get a response by email. In fact, the response that I received was that they couldn’t answer my question by email and gave me a phone number to call so that a rep can help me.

      Reply

  241. Qlink has disappeared l thought l would have a phone by now it’s been months this is sad I need a new phone I’m housebound have no way to get in touch with them someone please help me

    Reply

    • Q Link is alive and well, Lesley. We provide contact info on this page. If you can’t get to a live service rep on the phone, try contacting them by email. Go to the company’s website, click on “Help Center” and then click on “Contact Us.”

      Reply

      • Leslie, please think twice before committing to Qlink. If I were you I’d run as fast as you can from having anything to do with this company! If I could do it all over again, I’d choose a different company. There is absolutely NO WAY to EVER get in contact with ANYONE! The phone numbers listed are all automated and have no option and no way to reach a live person. You just go round and round and round listening to prerecorded messages.
        Free Gov’t Cell Phones will reply and say you can click on Help Center and then Contact Us but even when you do that an actual person does NOT return your message but once again it’s a prerecorded message and that’s IF you get a response back! It’s complete lunacy. I mean it’s probably great on their side since they probably have 1 person actually working for them!
        It says you’re supposed to recertify every year but I’ve only done it 1year and every other time it’s been done for me which is ABSOLUTELY what I DO NOT WANT!!! I want off of Qlinks program but it seems almost IMPOSSIBLE!!!
        Well I hope you heed this warning! I just wish I had someone that could’ve warned me before selling my soul to the devil.
        Sincerely,
        natesgrandma7640

        Reply

        • Are you saying that you’ve been automatically re-certified without submitting any paperwork, Nates? If that’s the case, it’s completely illegal. You should report your case to the USAC, FCC, and your state public utility commission.

          Reply

          • Same with me.I haven’t used my Qlink phone since Feb.Of 2016.it was a lil flip phone and stopped working,just wouldn’t charge and when it did it had a black screen.They refused to replace it,said I’d have to pay,even tho it arrived this way.I E mail them often no response but still says my accounts active and the send stament to my email every month.

          • Anyone with problems like these should make formal complaints to the Federal Communications Commission, the USAC, the Better Business Bureau, and most important, your state’s public utility commission (they go by different names in different states).

  242. Company sucks. Sending out the same phone now also took away the upgrade phone option so they don’t have to deal with people complaining I assume. You can’t get a hold of a person no matter what options you press. Worst company don’t give them money for a new phone.

    Reply

    • Interesting, Lulu. We always like to double check claims left in our comments section, so we went to the Help Center on the Q link website and clicked on “Service/Plans/Upgrades” and were directed to a page that says,
      “Page Not Found.” Hmmmmm.

      Reply

  243. My screen busted on my qlink phone,I went and bought an Alcatel 4G lte can I transfer my qlink service to the at&t phone

    Reply

    • Not all cell phones are compatible with all cell phone networks, Brittany. The only way to get a definitive answer is for you to contact Q Link’s customer service or tech support team.

      Reply

    • You’ve highlighted one of the great frustrations of the Lifeline free government cell phone program, Phyllis. We can’t begin to guess how many people have complained to us about the same thing.

      Reply

  246. I just paid $25.00 to have my lost stolen phone replaced, paid them 5.00 to change number. they gave me a new number alright. can’t tell you what it is because phone has old number and it’s disconnected with old number still there.

    Reply

  248. I have a ZTE legacy n817. I’m trying to buy a phone case for it. Every time I search ZTE Legacy nothing shows up. So my question is what other phones are just like the ZTE Legacy so that I can find a phone case for it?

    Reply

    • We just did a Google search for “zte legacy cell phone case” and got tons of places to buy them.

      Reply

  249. Would like to change my cell phone number due to people having it that I don’t want having it. This would be greatly appreciated and sorry for any inconvenience.

    Reply

    • You need to contact your Lifeline free government cell phone customer service team by phone or online, Linda.

      Reply

  250. Kris again and wondering per month would I have to buy.no matter what that $3dollar data plan to add for 30days to get wifi. Its still a great deal.
    Thanks,
    Kris

    Reply

  251. Please help me. the phone right now I am using my Mom needs it back. I have gotten my free phone the zten817 phone. I love it really with what u See but connecting to wifi no luck as of yet. It keeps saying I have no data left. I can make calls, receive them, text back and fourth but no wifi? I think done all right things for it? Help please. I get the phone because I am on Medicaid and get my SSDI Check. Oh please help me?
    Kris,

    Reply

    • You need to contact your service provider’s customer service or tech support team, Kristen. There’s no way we can troubleshoot your cell phone.

      Reply

    • Because your using your data not WiFi. WiFi connects to your wireless router for your home internet or a business internet service your phone’s data only works on your phone.

      Reply

    • It sounds like you need to go to settings and turn on the wifi, select your wifi and put in your password to connect.

      Reply

  252. My name is Howard D Fryman my ID #2429**** I sent all information in. so did I qualify or not? I’m having problems with varying qualify. my email is *******@yahoo.com. please notify

    Reply

    • This is an independent website, Howard, not Q Link nor any other free government cell phone company. You’ll need to contact Q Link customer service by phone or online to get an answer to your question. You can visit the Q Link website, click on “Help Center” and then on “Check Status.”

      Reply

    • Are you sure your phone is incapable of blocking phone calls, Jo? Try doing a search for the make and model of your phone and the words “user manual.” You’ll quickly find a user manual for your phone. Look up “call blocking” and see if it is addressed.

      Reply

    • The latest model we’ve seen offered by any Lifeline company is a 4S, but it would be best if you contacted QLink customer service to get a definitive answer to your question.

      Reply

  255. I ALL READY SIGNED UP FOR THE Q LINK WIRELESS FREE GOVERMENT CELL HONE FOR THE SUBSIDIZED PROGRAM, FOR FOOD STAMPS AND MEDICAL ASSISTANT PROGRAM; MY NAME IS DIANE BARTIGS AND GAVE MY E-MAIL ADDRESS SEVERAL TIMES. *******@GMAIL.COM. PLEASE SOMEONE HELP ME A.S.A.P.

    Reply

  256. I currently have life wireless and want to have qlink instead i filled out the app and it told me december 2017 can i just switch

    Reply

    • We’re getting comments from a lot of very satisfied customers today. Nice to hear from all of you.

      Reply

  263. I been reading your replies back, whoever you are freegovernmentcellphone, and I can tell your a f***ing ***hole with an attitude problem that needs to catch these hands bitch.

    Reply

    • Buy why are you mad at the person who created a website to help people find a Lifeline phone? freegovernmentcellphones isn’t connected to the phone companies and can’t help with your account. They merely takes all the information already available online or with a phone call to each company, and place it all in one easy to read site. Getting mad at the person who offered to help you for free when they can’t assist you with your personal account info is ridiculous.

      Stop being so silly and contact the phone company directly about your account. And thank you to the people who operate this site for helping me out when I was too lazy to google all this info myself.

      Reply

        • Actually, I’ve been reading all the posts on this thread for close to an hour now. Hilarious!!
          If I could maybe give 1 bit of advice please to at least 60% + of posters here it would be;
          “Stay in skool, geez”

          Reply

  264. I am just looking for a case for my android cell phone from assurance
    Think you could help me? donna vance

    Reply

  265. I need help. I lost all signial. Ive never had a problem til now minutes are good wi fi ok but no signal I can’t call you no other phone please help me.

    Reply

    • We’re not Q Link, Timothy. You need to contact that company’s customer service or tech support team.

      Reply

    • You never know what kind of phone you’re going to get, Ranisha, because each company offers a variety of phones and they are given out at random as people enroll.

      Reply

    • We have no idea what your tracking number is, James. And based on the scanty information you provided, your service provider won’t know what it is, either.

      Reply

  269. My name is Marcella P. I live in the metropolitan area of Kansas City. I do not own a credit card, or have access to one. I deal in only cash. There should be a dollar store or has station. That I could go in a purchase a Q Link phone card of whatever data or minutes etc. But, there isn’t. If you’re a branch of sprint. You should. Could you please please please make this assessable today….right now! Just kidding. Tell big wigs it will bring money in.

    Reply

    • Very few of the free government cell phone companies have physical locations, Marcella. A few do, but not many. Why? Probably for the same reason so many other stores are going out of business — it’s far less expensive to do business over the internet. You’re a very rare person in today’s world if you do not have a credit card.

      Reply

  271. hi my name is loretta and i need free cell and iam hard hearing and my cell broke and i have plm call or text for my kids and boss and parent too and pls i need cell free for my b-day on dec 26 after x-mas and god bless

    Reply

  273. I have a government phone. I had lost it I need it turned back on 478 501 7502 but I am not sure how to find company I am with it has only been one month

    Reply

    • We get this question all the time and we’re frankly amazed that so many people don’t write down important information like this.

      There’s only one way for you to find out which free government cell phone company has your account. You need to contact customer service at each of the companies in your state (South Carolina) and ask if they have your account. They’ll be able to find it with your phone number, address, name, social security, etc.

      Your problem is that South Carolina has a lot of service providers. 13 to be exact, so it may take a lot of calls. Here’s where you can find that list of companies and each company’s contact info:

      https://www.freegovernmentcellphones.net/states

      Reply

  275. It would be nice if you could actually talk to a real live person or they would actually call you back after you request customer support.
    I need information from my brother who is signed up with QLink and needs to know his PIN# so that he can port his phone number over to a different service. Can anyone at Qlink please contact me asap?

    Reply

    • Unfortunately, J, this is an independent website that’s not affiliated with Q Link nor any other free government cell phone company. If you are unable to get in touch with a live phone rep, try going through Q Link’s website email system. Go to its website, click on “Help Center” and then click on “Contact Us.” Good luck. We know how frustrating this can be.

      Reply

  276. Customer service at qlink wireless is horrible. I paid 25.00 for replacement. The item was stolen.i contact qlink they did not care.they wouldnt suspend service or cancel. Phone got be on for year. Beware the stolen cell will still be on whether you contact qlink or not.

    Reply

    • Depends on the make and model of your phone, Nicole. Google the make and model and the words “user manual” or look for the user manual on your service provider’s website (not all service provider’s offer them online, but many do).

      Reply

  278. I DEFINATELY DONT WANT ANOTHER ZTE PHONE. I PREFER A SAMSUNG AND WHEN I ORDERED YESTERDAY IT WOULD NOT LET ME REQUEST ONE BUT REALLY HOPE I IS AND DONT WANT ANOTHER ZTE AT ALL SO PLEASE CHECK

    Reply

    • We cannot check for you, Angie, because we are not Q Link nor any other free government cell phone company. We’re an independent website, so we have no access to your transactions with Q Link.

      Reply

    • We can’t cancel your service, Michael, because we’re not your service provider. We’re an independent website. Contact your service provider’s customer service team to cancel your account.

      Reply

    • It would also be nice if they came with strawberries and cream, but that’s not the way the world works. Even people who pay full price for the latest cell phones don’t get free cases, Makiyah.

      Reply

        • For real. A free phone isn’t good enough. I need a case to. Wahhhh. Cry some more instead of being greateful of what your blessed with for free. I’m sure life is much better being a pessimist.

          Reply

  284. WARNING…WARNING…WARNING…WARNING, THE PEOPLE AT Q LINK ARE THE WORSE EVER, STAY AWAY. I HAVE BEEN TREATED LIKE A PIECE OF SHIT EVER SINCE I HAVE CONTACTED THESE PEOPLE, EVEN WORSE WHEN I GOT A PHONE THAT I CANT USE, IGNORED IS AN UNDERSTATEMENT. I WANT TO EXCHANGE MY PHONE FOR A FLIP AND THEY REFUSE TO ANSWER MY QUESTION WEATHER THEY EVEN HAVE A FLIP PHONE TO EXCHANGE OR NOT. I HAVE WRITTEN TO THEM AT LEAST 20 TIMES AND THEY STILL REFUSE TO ANSWER MY QUESTION. BEWARE, BEWARE……YOU CAN NOT SPEAK TO A HUMAN BEING IF YOU NEED HELP. BEWARE…… ANY PROBLEMS AND YOU ARE ON YOUR OWN. I HAVE BEEN SPREADING THE WORD HOW BAD THIS COMPANY HAS TREATED ME AND IM NOWHERE EVEN CLOSE TO BEING FINISHED ON HOW HORRID THEY ARE TREATING ME. HOW HARD IS IT TO REPLY YES OR NO IF THE HAVE A FLIP PHONE TO EXCHANGE OR NOT. WARNING….WARNING….STAY AWAY. NOW IM OFF TO THE NEXT PLACE TO COMPLAIN OF THIS SHITY TREATMENT I AM GETTING FROM Q LINK. IVE ONLY CONTACTED 33 PLACES TO SPREAD THE WORD. STAY AWAY PEOPLPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply

    • We don’t want to read too much into your comments, Sandee, but we sense that you are not happy with your Q Link service.

      Reply

    • Depends on the make and model of your phone, Maria. Contact Q Link’s customer service or tech support team for an accurate answer.

      Reply

    • C’mon, seriously, Unknown, do you really think we can diagnose the problem with your hotspot via an email? You’re going to have to contact your service provider’s customer service team.

      Reply

  287. My question is, when I receive my ZTE N817 can I connect to my existing Wi-Fi at home without being charged for the usage? Or will this affect my monthly allotted minutes

    Reply

    • We had to go to the FreeGovernmentCellPhones.net tech guru for the answer to this one. He said, “The answer is yes. Just like when you travel if you use wifi rather than the phone network, there is no charge.”

      Reply

    • This is a problem that can only be solved by your service provider’s customer service or tech support team, Shannon.

      Reply

    • We are unable to track availability down to the local level, Jenny. But if you go to the Q Link website and plug your zip code into the form on the home page, you will quickly find the answer to your question.

      Remember, though, that Q Link is not your only option. Ten Lifeline companies offer free government cell phones in Indiana and you may find a better deal (more minutes, more texts, data plan, etc) with one of the other companies. You owe it to yourself to be and informed consumer and to check them all out. Here’s where you can find all those plans:

      https://www.freegovernmentcellphones.net/states

      Reply

  292. I cannot understand how to use the cell phone I received or it does not work properly. Please cancel so I can use a different provider who can provide a useable cell phone

    Reply

    • Sorry, Lydia, but this is an independent website, not Q Link. You’ll need to call that company’s customer service team.

      Reply

  295. your company (Q Link) should be reported for failure to help clients, every time I try to contact you I get disconnected or your site drops the ball. It’s like you have it set up to screw us.

    Reply

  297. I want to join QLINK, but I would like you to “port” my old phone number. Can you do that? I’ll sign up today. Thank you.

    Reply

    • “We” can’t do it because we are not Q Link. We’re an independent website. But you can port over your current phone number simply by telling the customer service agent that you want to “port over my current phone number.”

      Reply

    • Good news for you, Nora. We have another website that’s dedicated to the subject of cheap internet. That’s why it’s called CheapInternet.com. Here’s a link to all the various low-income internet plans currently available. Check them all out carefully to find the ones available where you live and for which you qualify.

      http://www.cheapinternet.com/low-income-internet

      Reply

  301. My government phone is messed up. My software is not working, will not load up my apps. I am sending phone back to you, maybe you can fix it.

    Reply

    • Don’t send it to us, because we’re an independent website, not your service provider. And don’t send it to Q Link without speaking to customer service first.

      Reply

    • If you’ve already received your phone, it’s probably too late to keep your old number. During your initial call to the new service provider, you should have said, “I want to port over my current phone number.” There’s still a small chance that you can get the old number back, but you must call your service provider immediately and request it. The odds are not in your favor, though.

      Reply

    • We’re experts on the free government cell phone program, Jessica, not on cell phone technology. We’d suggest that you call your service provider’s tech support team or that you Google the make and model of your phone and the words “user manual.” When you find the correct user manual, it should be simple to find the answer to your quesiton.

      Reply

    • Contact your service provider’s customer service team. Dial 6-1-1 on your free government cell phone or contact them online.

      Reply

    • Do a Google search for your phone make and model and “user manual.” You’ll quickly find the correct user manual and you can look up the answer to your question.

      Reply

    • It all depends on the make and model of the phone, Bridget. Not all cell phones are compatible with all networks, so you’ll need to contact your service provider’s customer service or tech support team to get an accurate answer.

      Reply

  307. My Qlink phone quit working. What can I do? I can’t call from another government phone to report it as. Got no one to talk to. My cell number was 616-389-****. It hasn’t worked for a week and I really need it for health reasons.

    Reply

    • Since you left a comment here, we assume you have access to the internet. Try visiting Q Link’s website. Click on “Help Center” and then click on “Lost, Stolen or Broken Phone.” Go through the questions and you’ll find a whole slew of ways to contact Q Link tech support.

      Reply

  308. Ok my windows nokia phone is not letting me make or receive phone calls. It says that my call is being rerouted to the q link wireless people and says that my phone is out of minutes but I normally get a text message that says im low or out of minutes. What do I do?

    Reply

  309. My name Theresa Polk and I send in my food stamp paper. now u call said I needed to send in some thing else. so i sent in my paper for no phone.

    Reply

    • Here’s your mistake, Theresa. “We” didn’t call you. Your service provider called you. We’re an independent website, not your service provider.

      Reply

      • That’s great info, Connie. We have not seen that reported and we hope it’s true. It makes sense that they would accept your lease because you wouldn’t be able to get government-assisted housing unless you qualfied.

        Reply

  310. How can I speak with a live rep? I have questions that your automated system is not answering. I have been trying for over a month to get this phone but I can’t get the order completed. I can’t sign up with another company because the records are showing my pending order with you. Help me please!!!!!!!!!

    Reply

    • Please understand that it’s not “our” automated system, Sedric. We’re an independent website that’s not affiliated with any of the Lifeline Assistance companies.

      You’re far from the first free government cell phone customer who has had trouble connecting with a live rep. It’s a common complaint. As far as Q Link is concerned, you might try getting through to a rep by using the email/messaging form found on the company website. Click on “Help Center” and then on “Contact Us.” Please let us know if it helps you get through to a real person. Our other readers who are Q Link customers or potential customers would love to hear about your experiences.

      Reply

    • All phones given to new Q Link customers are smartphones, Elizabeth. So the answer to your question is yes.

      Reply

      • Hi, mine is not a smart phone but I sure wish it was. Mine is an old Kyocera flip phone. Just basics. The phone has not been “ringing” the past four months, so I have to “accidentally” see if it lights up or see if anyone has left an email message. How can I get this phone to be replaced by one that works and is a smart phone?

        Reply

    • Yes, you can, Edward. Go to the Q Link website and click on “Sign Up” in the navigation bar at the top of the homepage.

      Reply

  313. Hello my name is Roneisha Varnado and I was trying to see how do I go by setting up the Google play store on the slink phone that I have received.

    Reply

  315. ok this phone is not for me , I already have one from you and I love it , so what I need is a application sent to my email address so I can print out for my aunt, she is a bit over 75 years of age at most and needs a phone , I would like to help her get signed up please , thank you shirley peck

    Reply

    • We aren’t the phone company, so we can’t help you with that. You’ll need to contact Q Link.

      Reply

    • We didn’t give you a phone, Mary. We’re an independent website that provides news and opinions about the free government cell phone program. You need to contact your service provider directly.

      Reply

  318. I bought a phone 25 days after I purchased one due to the 1st breaking. The newly purchased phone was defective and would not work. I had to spend the additional $25 for the phone. Quality Assurance is a joke with Q link Wireless. Bye

    Reply

    • We’re not Q Link, Joe. We’re an independent website. If you go to the Q Link website, click on the “Help Center” button at the top of the page. Then click on “Check Status.” That will tell you exactly where your application stands.

      Reply

  323. I need help getting my homeless son a free cell phone so that I can know he is okay! Didn’t know where to start first honestly. I am living in a precarious situation myself and may soon be homeless! I desperately need help for my son! My name is Rae Hensiak, **********, land line 920-945-****. I am so very worried about him.

    Reply

    • We feel your pain, Rae. Hope we can help. Getting a phone for a homeless person is a bit of a tricky issue because enrollees are required to have a mailing address (a PO Box is now enough). Does he ever stay with you so he can claim your address? (Of course, if he gets a phone at your address, you will not be able to get one because only one phone is allowed per household.

      Here’s an article that may help. Good luck and best wishes, Rae.

      https://www.freegovernmentcellphones.net/free-phones-for-the-homeless

      Reply

  324. I never received my phone when I ordered it. I’ve gotten a new address ever since then and this being sent with this I had to get an email box. my neighbors are stealing my mail. My old address is *** bentree Lane Dallas Texas 75287 please call me at 972-748-**** it would be appreciated greatly thank you

    Reply

    • You have a big problem, Danette. Lifeline regulations will not allow you to use a PO Box as your address. You must be willing to provide a street address.

      Reply

    • That a tech question that only Q Link’s customer service or tech support teams can answer, Denice. Contact them by phone or online.

      Reply

  326. I paid for my daughter extra min with my credit card. u took money but no minutes. phone no 417-894-**** sky Lipscomb Hera

    Reply

    • Contact Q Link customer service, Dale. We’re not a Lifeline service provider. We’re an independent website.

      Reply

  328. I lost my qlink phone 6 mths ago and i have asked qlink may times to disconnected my services for phone# 972- 365-****. i can’t get any phone because of this problem. Someone else is using my life line services in my name.
    Not cool NEED HELP

    Reply

  329. I have Qlink and I love it. Being able to text and call without paying over $100.00 a month using Sprint, really helps me out being on disability. I just wish I could by data and able to use the Internet.

    Reply

    • Q Link is giving smartphones to all its new customers, Star. Unfortunately, the company is not taking care of its current customers by giving them the same deal. But you would be able to upgrade to a smartphone. Contact Q Link’s customer service team to ask about how to do it.

      Reply

  330. This company so full of s**t. Finally just mine out from their shipping office. Took them 34 days just to do that. Now I must wait another 7. To 10 days to revive it in mail. Omg smh

    Reply

    • Consider yourself lucky, David. We had one reader tell us it took six months to receive his phone. That’s the record so far.

      Reply

  331. i applied today Dwyne Hoskins, enroll # 2144****. I didnt have email so I used my cousin’s email (******@gmail.com to forward my proof of food stamps & medicaid. did you receive it?
    Dwyne Hoskins

    Reply

    • We’re not Q Link, Dwyne. We’re an independent website. You’ll have to contact Q Link’s customer service or go online and check your application status.

      Reply

    • Why would either company give you early minutes, Jessica. Theoretically, you receive your minutes on the same date every month.

      Reply

  333. The phone we received stopped working and we will loose our minutes if we do not get a replacement phone.and as it was your phone that stopped we should be given another phone. We will send the other one back for you to check if you like.

    Reply

  334. Well, I violated my own rule of leaving well enough alone because of greed.
    I was perfectly happy with my Safelink phone and how it worked as an extension for my Google Voice phone because they used Verizon as their carrier. I switched to QLink to get 500 minutes a month compared to the 350 I got with Safelink, but they use Sprint and with their smart phone I get no bars in my house and it won’t work with Google Voice. Plus I know I do not, not, NOT want a smart phone but just a simple CDMA phone that will work in my home.

    So I guess I wait for the 60 days to pass and just switch back to SafeLink.
    I’ve learned my lesson and will leave well enough alone from now on.

    Reply

    • Sorry for your problem, Steve, but your story should be a warning to lots of other readers. Thanks for sharing.

      Reply

  335. This is a rip-off. I sent $25 for an upgraded phone, months ago. And received nothing and cannot reach customer service for my refund. I will be contacting the Attorney General’s office about this fraud.

    Reply

  338. I have received my free government phone. I am very pleased with what phone you had sent me….
    My question is can I keep my same phone number from my old provider?? I am asking this because my doctors and my husbands cardiologist and family members, friends, ect. Have our old number…
    From a customer whom appreciates the help through our times of need!!!!☺!!!

    Reply

    • If you’ve already received your phone, you probably have lost your old number. You could have kept it if you had said, “I want to port over my current phone number” during your application process. There may still be a chance, but it’s a pretty slim one. Contact your service provider’s customer service team and ask if you can get that old number back. Like we said, your odds are pretty slim, but miracles happen.

      Reply

      • qlink is bs, you say they’ll port over my old number. they say they can’t. im pissed. also their customer service call menu sucks, service isnt great.. and they never said just by filling out an app they’ll cancel you current lifeline service. had my phone less then a week and already hating ths company.

        Reply

        • Did you ask them to port over your old number in your initial enrollment conversation, Brandon? We don’t know what the problem is, but all phone companies are supposed to port over phone numbers upon request. Although it may be too late by this point, you should call again and ask to speak to a supervisor.

          Reply

    • Not a clue, Robert. It’s impossible to analyze you tech problem with so little info. Try calling your service provider’s customer service team.

      Reply

  340. This is Willie Bradley your f***ing phone battery has died I got in touch with you before but I haven’t heard anything back from you and I really disappointed that I have to be in this conversation with you.

    Reply

    • We’re disappointed that you’re in this f***ing conversation with us, too, Willie, because we’re not your service provider. We’re not Q Link. We’re an independent website. Contact Q Link to solve your f***ing problem.

      Reply

      • Ok this forum is record! People, read others questions, concerns and comments. You will quickly find that this website is not the customer care center for all the free government phone providers. Just a great informational site to guide you in the right direction.

        If I may add, let’s think about this, you are getting pissed and irritated over a FREE phone that honestly is a privilege to have, not an entitlement!

        I hate my Qlink phone, it’s an android and sucks. I would love to use my iPhone with life line services BUT, what’s the term “BEGGERS CANT BE CHOOSY”

        It’s a LIFELINE, and serves the purpose of an emergency phone for those who can’t afford the luxury of choosing their ideal super duper smart phone like the edge or 6plus. For those looking for a job and to have a phone to get potential job calls but can’t afford those high phone rates. To be able to get that phone call from school that your kid is injured or sick and can’t afford to pay for a phone.

        Jeez, get a little help and expect the whole kingdom. Be thankful for what you have!

        Rant over, continue to entertain me!

        Reply

      • Most electronics don’t come with printed manuals anymore. Google the make and model of your phone plus the words “user manual.”

        Reply

      • If you’re using a Q Link phone , then they have all phone manuals in their website. Or you can just use google like most humans

        Reply

  342. My quick link phone was stolen and I reported it and I need another one I don’t have money to replace it how do I get another phone

    Reply

    • That’s a question for Q Link’s tech support team. Get in touch with them by phone or online. Not all phones are compatible with all cell phone networks, so it’s a tricky issue that only the tech folks can accurately answer.

      Reply

  344. Why should I pay for an upgrade when I never choose this phone to begin with I want a better phone, a smart phone like I see every one else with. I didn’t pick this dinosaur.

    Reply

  345. I have an unlimited talk/text and 3gb of data plan that started 8/14 but starting about noon CST when I dial a call is only last 3 seconds than the call automatically ends.

    Reply

    • We cannot cancel your service, Omar. We’re not your service provider and they’re the only ones who can cancel your service. Contact customer service by phone or online.

      Reply

  347. I recently joined qlinkwireless and recieved a zte (model n817). Since day 1, I keep getting an error that says, “Download Error No action required. ID will automatically retry. Connection Failed (Code: 20).” It seems to run fine and everything seems to work. But with it constanty retrying to connect to ID (which I don’t know what that is) I know it’s using battery and i’m always getting this popping up in my notifications which is pretty annoying more than anything. Any idea on how to get rid of this? I have checked for latest updates on the phone. I’ve found very little about this issue online. Any ideas before calling what most dread, customer service?

    Reply

    • For those of you who have never heard of “tethering,” here’s a definition from PC Advisor:

      “Tethering is when you turn you smartphone into a mobile Wi-Fi hotspot and share your phones 3G/4G data connection. Once you’ve turned tethering on, any device with a wireless connection can connect to the internet via your smartphone’s connection.”

      To tell the truth, Karl, we are experts on the cheap Internet programs, but not on technology. That’s the kind of question you’ll need to ask of any low-income Internet providers available in your area. Here’s a complete list of them:

      http://www.cheapinternet.com/low-income-internet

      Reply

  349. I can’t get ahold of doctors aND Lawyers just via cell phone. However my mother has WiFi in her home and on was wondering how to take the offer of a got assistance microsoft phone thru a medicaid agent that advised me to search here. I cannot remember the name of the carrier or which one offersthe Microsoft Windows phone, however I am in desparate need of taking advantage of such a generous offer. Thank you for your time. The day time phone is 803 687 **** and also my mother’s phone is 8o3 307 ****. Also I have an email that I check daily and it is as follows: *****@gmail.com
    Thank you for your time ,
    Amy Marie Sasser

    Reply

    • We are unfamiliar with the Microsoft product, Amy, but if you have wifi access, you really don’t need a special product. Google Skype and you’ll be able to call for free (or virtually free depending on the circumstances). We have a friend who was overseas for six months and he was able to call back to the USA a number of times for and his total bill for that six months was under $5.

      If you need Internet for more than just phone calls, there are a number of low-cost options, especially if you have a low income. Check out this link for all the low-income options over at CheapInternet.com, our other website:

      http://www.cheapinternet.com/low-income-internet

      Reply

  352. I current have the ZTE Legacy model and consider it to be decent but is there anyway that I can upgrade to a phone with a bigger screen?

    Reply

    • Call your service provider’s customer service team at 6-1-1 and they can give you all the details.

      Reply

  353. I have received a QLink smart phone. I was wondering if it comes with data, not WiFi data, just regular everyday data? And if not is it possible to purchase a data plan to go with the phone?

    Reply

    • Q Link answers that exact question on its website. Click on “Help Center” and then click on “Lifeline Service & Plans.”

      Reply

    • To get unlimited data is 60 bucks. Straight talk is cheaper than that. For data only, the most you can get is 5gb for 50 bucks!

      Reply

    • Visit the Q Link website, Belinda. Click on “Help Center”and then click on “Check Status.”

      Reply

  355. I have a Smartphone from QLink Wireless. I previously had safelink government assisted phone. On my safelink phone i was able to get my free monthly minutes about 3 days before the 1st of the month by going to “add airtime” in the menu section of the phone and entering 555. Can I get my free montly QLink minutes early too if I run out before the first of the month?

    Reply

    • You can’t get your allotted monthly minutes early, but you can purchase additional minutes. Go to the Q Link website, click on “Help Center” and then click on “Check Or Add Minutes.” Easy peasy.

      Reply

  356. My kids father ended up taking my phone from me and hasn’t returned it and has been using it I’ve been calling and calling to deactivated it but they don’t let me talk to a representative I don’t have the money to replace it . Can I just deactivate it please .

    Reply

    • We can’t deactivate your phone, Sindy, because we’re not your service provider. We’re an independent website that’s unaffiliated with any of the free government cell phone companies. You’ll need to contact your service provider’s customer service team.

      Visit the Q Link website. Click on “Help Center” and then click on “Broken, Lost or Stolen phone.” You can also click on “Contact Us.”

      Reply

  357. Does QLINK allow you to port your phone number. I can’t get a straight answer online and don’t want to be on hold with customer service. I am eligible to switch my lifeline carrier and I am doing research. Most carriers will let you know on their website but if I can’t find it i don’t want to assume.

    Reply

    • Yes, you can port over your current number from any cell phone provider to any other cell phone provider. But make sure you tell the customer service agent in your initial call that you want to port over your number.

      Reply

  358. tracphone wireless is abusive .the gov pays them for 125 monthly minutes. i just called and they said i am disenrolled. a lie. just an excuse to deny the minutes. they are crooks. the world is in bad shape . they should not get away with this. my local senator is sick of dealing with this . they really should help.

    Reply

  359. I would like to return my phone. I am not able to send pictures on messeges or receive them. I am having trouble using this phone. I appreciate the fact this phone is of no cost to me but I am not able to understand how to use it. I am going back to my old phone. If someone could reply to my mes. that would be great.

    Reply

    • Sorry, Sheila, but we can’t help you because we are not your service provider. You must contact Q Link customer service to cancel your account.

      Reply

    • Sheila, Qlink doesn’t support MMS (Picture Messaging) but I was able to make it work over WiFi by using Cricket’s APN settings.
      The easiest way to change them is from Chomp SMS (a better text message program I use because I can set different ringtones for messages from different people)
      In Chomp goto
      [Settings] > [MMS]
      Under [APN Settings]
      MMSC: http://mmsc.aiowireless.net
      MMS Proxy: proxy.aiowireless.net
      MMS Port: 80

      Then at the bottom of the page under [Fixes] select {Prefer WiFi}

      After I did that my picture messages would come through, but only when on WiFi

      Reply

      • Thanks for the info, Lost. But FreeGovernmentCellPhones.net does not endorse nor recommend any changes to your phones or SIM cards without service provider approval.

        Reply

  360. Had qlink for two years it worked yesterday today nothing we did online chat to reboot and everything and nothing they want us to pay 25 bucks for a new phone we didn’t break it and I got to looking they discontinued our service because they want us to pay for a new phone no thanks qlink I got a better carrier now for us poor folk

    Reply

  361. I’ve tried registering for a phone on q link but when I type in my area code, it says “we are not offering services in your area at this time” but I see on here if offers services in the state and my friend just received a phone from q link and lives in the same area code..what do I need to do to get mine??

    Reply

    • Every computerized system has quirks and for your sake we’re hoping this is just one of them. How about if you contact Q Link customer service? Go to the Q Link website, click on “Help Center” and than on “Contact.” Let us know how it goes because this is an odd case.

      Reply

      • I’ve tried contacting them it’s been a week and no response back. I’m stuck, don’t know what to do. I even tried sending them an email and nothing. What can I do??

        Reply

  362. I just received my qlink phone.I have no reception at all.I deff would need more mins as my medical status gets more serious. I can’t not access Google nor cromes as I need for most of my med charts with Dr’s.please help me with these features? And if not I need to know how to cancel so that I can try another government program. Thank you kindly. Rose

    Reply

    • Go to the Q Link website. Click on “Help Center” and then click on “Live Chat.” You should be able to have an online discussion with a service rep.

      Reply

    • Go to the Q Link website. Click on “Help Center” and then click on “Live Chat.” You should be able to have an online discussion with a service rep.

      Reply

  364. I’ve been using a apple phone , now I have a step wireless phone. I have no manual and I haven’t a clue how to program my new phone and don’t know where I can go for help,,,,,,,

    Reply

    • This one’s simple and you’ll probably kick yourself for not thinking of it yourself. Just Google the make and model of your phone and the words “User manual.” Virtually all cell phone user manuals can be found online.

      Reply

  366. I got a GOV. Phone . First day It failed to work, I could not get launcher on. I don,t know what went wrong.

    Reply

    • Are you sure it’s broken or could you be doing something wrong. If you are convinced it’s broken, contact Q Link customer service to get a replacement.