Can I use my Safelink Wireless SIM card in another phone?

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Q: I need a better phone than the cheap one Safelink gave me. I’m wondering if I can get a new phone that I really like and then pop the SIM card and into it instead?

A. You cannot do that because a SIM card becomes locked to a Tracfone phone (sister company of Safelink Wireless, where they get the phones) the moment the phone they sent you is powered up. After than, it becomes “unusable” in any other phone or with any other provider.

You can call Safelink and see what phones they have that you can upgrade to, but you’re probably going to have to shell out some money to get an upgrade.

We’d be interested in your experience? Please enter a comment below if you have additional information.

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Comments

  1. Billy Wood says

    I would like to one these phone I draw tribal check and get food stamps my address is 100 Lou dr.my assist wireless was stolen thank you Bill Wood

  2. Denise C says

    Hi…I tried to decipher through these questions and answers but I just got more confused..lol..

    Question: I have had a motorola tracfone for the past seven years..I like it. It’s the flip cover kind. It lights up when you open it and has bigger buttons. Recently I was eligible to receive the SafeLink phone. It’s a samsung one nothing fancy ….I don’t like it…So can I take the sim card out of the new safelink samsung phone and put it in my old motorola phone? I don’t care about changing phone numbers or saving my info from my old phone…I just want to be able to keep my current Motorola phone. Is this possible??
    Thank you for your reply.
    Denise C.

  3. Sam says

    So if you get a sim card from safelink for the first n haven’t put it in the phone they provide you with you can put it in another tracfone and it wil work without having to call

  4. Dave Coleman says

    Now, when you call safelink, at 800-378-1684, there is prompt to guide you through the process of transferring your service to any Tracfone that you own or have just bought.

  5. melissa says

    Someone stolen my SIM card for safelink phone. Where I can buy? Or what number I call them. Please respond back to me immediately

  6. Hunter says

    From reading all the comments, hope this helps. I got signed up on SafeLink, after a month was using the plane Jane phone they sent, the buttons was too small & really you couldn’t text. I had called CS asked about what other phones I could use, The lady told me I could use ANY Tracfone cell that had a SIMS. When you get the phone of your choice (Tracfone) call CS and tell them you want to switch your account from the old phone to the new. But YOU will have to wait until they send you a new SIMS for that phone for it to work. It was about a week later when i got the new SIMS. After I stuck it in the phone, it has worked fine. hope this answer some of your questions.

    • Dave Coleman says

      Thanks Hunter for that clarification, I need a better way to message w/keyboard and the Samsung 425g. tracfone would be a big help.

  7. Tonya says

    I have a ftee safelink government phone that quit working its so old. And a friend gave me a ZTE android tracFone, can I transfer my safelink account to this phone? It is a tracFone?

    • heather says

      They specifically told me that we cannot transfer our safelink to an android (tracfone) phone. They told me they could transfer my number and minutes but that I could not continue with safelink using the phone I had bought so I bought another cheaper touch screen but no wifi and such phone.

  8. lucy says

    I have the safelink tracfone but I got another tracfone its not the smart fone kind and I tried to switch the sim card to that one but it said sims card rejected how can I get it to work?

  9. Zeus says

    have an iPhone 5s. its unlocked. is there anyway could put a safe link sim card in the iPhone? its a full sized sim card. worried about cutting it. wouldn’t just be cutting into the plastic. would have to cut into the copper to make the sim card fit inside of the iPhone 5s micro sim slot. is there anyway to transfer service into a empty micro sim card some how? will the sim card still work even if an small amount of copper is trimmed off?…

  10. Josh says

    One reply stated that once you power up the safelink phone with the sim card, you can’t use it in another phone right?
    If I don’t power up my phone in the trac phone safelink sends me, how about I use that sim card in a Nokia Lumia 1020? Its a windows 8 phone.

  11. Jane Lewis says

    My safe link phone is so old it just won’t work properly any more. How do I get a new phone replacement?

    • Matt says

      You can go to any family dollar store or walmart and buy a tracfone of your liking. Then call safe link and ask for the service to be transferred to it. Has to be tracfone not net10 or straightalk

  12. dixie pittenger says

    where can i get a new government trac phone that has the key board for text messages. Thanks Dixie Pittenger

  13. dixie pittenger says

    My trac phone got knocked into a cup of coffee and it doesnt work. Where can i go to get another government trac phone with a keyboard to it. thanks dixie

  14. Tim McCarthy says

    I have a Safe link phone that got dropped by accident into a puddle. Problem is this is I think my 3rd replacement. I don’t want to hassle anyone with Safe link so I want to purchase a cheap tracfone. Will my Safe link Sim work in a cheap Tracfone?

  15. Debbie says

    I got a LG840G and it works great with safelink. I can also use the wifi when in a restaurant, etc to check facebook for free.

  16. Christine says

    I have a GI phone and I was wondering if I could take the SIM card out of the GI phone and put it into a AT&T phone since its the same carrier. Not entirely sure that way I could put the gophone SIM card in the GI phone.

  17. Okjanos says

    Safelink allows you to use Tracfone phones, period. Some Tracfone smartphones are excluded. You don’t lose minutes when transferring your number to the new handset. If it is not a new Tracfone or not a CDMA Tracfone, they will mail you a new SIM card for free. Call any Tracfone number to get it done. I did it 3 times because of loss of my phone. It was no problem. Also, Pure Talk has unlocked SIM cards on their free lifeline, which I am using in my unlocked iPhone 5, but I had to trim the SIM card with scissors. Pure Talk SIM cards work in any unlocked phones. They also offer Samsung flip phones, completely free.

  18. tonya says

    all phones sent out are used and refurbished phone so almost all phones are broken in one way or another so all the people that are thinking they send out brand new phones think again the send you a phone hat will last till you can buy one to replace it and for the people who think only people that don’t work get them get real it any one that gets any kind of help even if its only medical my kids get medical that’s is and that’s because my job doesn’t offer it and the plans are more than my income to pay on my own this was all because the place I had worked closed down so think smart before you judge people it just make you look ignorant

    • gered says

      Hey man this is what I’m trying to do but dont know exactly how to do it, Im buying a phone from china, do i have to buy a new saflink phone and put that sim card into the unlocked china phone

    • Fen says

      Please provide more information. A search on YouTube turned up nothing. As I understand it Tracfone and Safelink SIM cards only function on América Móvil (Tracfone/Safelink/Net10/etc) handsets. The firmware that functions with Safelink SIM cards is completely different from any other phone’s firmware.

      If there is some unlocked Chinese smartphone that works with Safelink SIM cards I would very much like to know about it specifically. Can you please describe how to get more information in detail. “YouTube is your friend” did not help at all: a simple search turns up absolutely nothing that contradicts the accepted understanding that Safelink SIM cards will not work on ANY non-América Móvil handset.

  19. Gail says

    I just went to Kmart and got a new Track phone. I went to Wal-Mart to get it set up and he said that I need to have safe link send me a sim card. I have been trying to get a real person on the phone but I cant. How do I get to talk with a live real person and not this recorded crap. I just need my old Obama phone information and my old number on this phone to all be transferred to this new track phone. Can you give me a number to get a hold of a person to help me with this tonight

  20. Cindy says

    Rhona,

    A patient of mine is very old and cannot hear well. She does not have the money to get a phone. I know this because I occasionally help her with her finances. The phone she received from Safelink has extremely small buttons and is very hard to hear anyone on. I tried it. I am young and I couldn’t even hear on it when I was helping her with it. It’s not just that it is a bad phone. It is unusable to her. She needed to upgrade so she could actually use it, not because she wanted a better phone. She doesn’t care about that kind of thing.
    So your comment about being able to afford an Iphone is absurd. Even if she could afford an Iphone, she couldn’t afford the payments. People like her need to upgrade so they can actually use the phone. It’s not because they want some top line smart phone. By the way, she worked almost her whole life and she is in her 80’s. She has no kids and her husband died years ago. Don’t be so quick to judge people.

    • tina says

      Cindy,
      thank you. It’s not about a better look it’s about what is best for the person using it. My husband has one and he hits the wrong # because the # are so small and close. he can’t handle it because it is to small. He just refuses to take it or talk on it . When he needs to use it he asks someone to dial it for him.

  21. Rhona says

    what type of phone did you expect to get from the government that is free, an iphone? Get real, if you can afford to go out there and buy an iphone or something close to it, then leave the cheap as you call it cell phone for someone who is really in need of a phone.

    • Hardworkin says

      I was just thinking that! Im only searching for this because I wanted to buy my mother a phone (even though shes happy and greatful with the one she has.

  22. Ann says

    I just bought a new Tracfone. Here is what I did:
    WAIT to turn on the new phone, get your activation card and call Safelink. Talk to a representative. Tell them you are replacing your old Safelink phone with a new Tracfone. They will verify your information and ask for the activation/serial number to the new phone. They will have you put a couple codes in the old phone. Once that is done your new phone will be activated with your old number. Hope this helps someone!

    • Antario Dareante' Davis says

      I’ve got an Safelink Wireless Phone that I’ve had since Safelink Wireless came out but that phone has started to fall apart and I’ve got an TRACFONE that I want to switch my Safelink Wireless Phone number to my TRACFONE model#:LG800GHL s/w version:V10e h/w version:Rev1.0. Let me know if this is possible for this to happen, you could feel free to contact me at my other cellphone at ***-***-**** Antario Davis. Thank You!

  23. Dennis says

    I have had my safelink for three years. I would like to get a newer phone, is that possible or am I supposed to keep this one forever?

  24. daletha says

    I havr a net ten phone. But it is of tracfobe wireless. The sim card has never been activated. I also have my safelink phone. And i want to swutch it to my net ten phone. How can i do that? Will i still get free minutes?

  25. Joyell says

    My brother had one and it was difficult to figure out. He was mentally ill, and found it very frustrating to try and use.

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  27. ernesto garcia says

    if u have a att phone u can use switch the sim card and u r ready but only if u have lifewireless sim card this company works with the obama s free phone program ,also u can buy min unlimited text and calls for 30 bucks!! hope this info help someone !! by the way u can apply on line if u dont have a lifewielees company near u. god bless us!1

  28. betty buechner says

    my sim card is full . how do i empty it? i tried to delete the numbers but they dont delete. can someone help me? thank you .

  29. april says

    hi i got a question i have a straigth talk phone and it has been activated before can i just call safelink and have them activate with the safelink number i got

  30. Rachel says

    The double/triple mins are only good for minutes you buy to add on, not the ones they give you every month. Would be nice, though!

  31. Linda says

    Another question about switching safelink phone to another phone. If you choose a triple minute phone, will the 250 monthly minutes triple?

    • Tracie says

      Linda I was wondering the same thing. If I buy the triple or double card, will it do the triple or double on the minutes they ad

      • Keith says

        I believe the answer is no. The 250 minutes you get each month will not double or triple. However, if you were to buy additional minutes cards, they will be doubled or tripled. Hope this helps.
        Also, If you buy a 60 minute card [for $20] (either through Tracfone’s or Safelink’s websites, or at a retailer) it will add 200 minutes to your phone. Basically, the minute cards you buy for your Safelink phone will give you minutes at 10 cents per minute.

  32. Jessica says

    YES YOU CAN! You can switch phones as long as the phone you are switching to has a gsm sim card. It can even have a bad esn (unpaid bill) as long as its unlocked. AND you can use any unlocked phone, or any T-Mobile or AT&T phone as long as it has a gsm sim card. NO CDMA SIMS WILL WORK! That means no sprint, verizon, boost mobile. I know all of this because Tracfone told me, I asked them straight up and they said all you have to do is order a $5.00 sim card from them to put in your new phone. You can also buy the sim at Walmart. Just thought everyone should know that you can switch phones from other carriers! If you have doubts or don’t believe me, call them and ask! :)

  33. Bailey says

    just so u guys know as of this very second i am changing my safelink phone number and putting it into a straight talk phone all u have to do is call and ask em if u can change ur safelink phone number to a straight talk or any other tracfone phone device!! :) it works

  34. Mark says

    OK people, i am going to try putting the sim card from this cell provider into an unlocked, jailbroken iphone 4s, this thing is going to be like in the movie transformers when the one robot that is all beat up, gets the parts from another robot and becomes a really strong one

    • Dale says

      Mark, I just applied for my safelink phone and i am hoping to get it soon. I am used to having a touch screen or an iphone to be exact.. times are just rough and i cannot afford a cell phone bill through a normal carrier.. hence why im getting a safelink to make sure i have an emergency phone in case of need.. i seen that you were going to try to put your sim card into an unlocked iphone, I have several old iphones i have access too, and i was woundering how putting your sim from your safelink phone into an iphone went?? Did it work?? That would be awesome if i could use a phone im firmilliar with, using my hopefully soon to be safelink number!! I know your post was a few months ago.. but hopefully you get this and can help me to figure this out!! Thank you in advance if you can help Mark!

  35. Arlene says

    J,
    Why are you so rude. You dont know the circumstance of these people. Yes. They may already be working and still be eligible. Why are you on here anyway? Are you just a lurker here? Go away!

    • Dale says

      LOL, People can be so rude and so not understanding.. Not everyone can afford to live comfortably even if they have jobs and no kids or responsibilite besides themselfs.. I am struggeling HARDCORE lately and safelink will hopefully be a saving grace in this difficult time!! Ever since my father passed away may 6th 2012 in a motorcycle accident up in NH its been rough trying to pay all these wounderfull people who have had their hand out expecting me to pay his old bills and debts as if i got a life insurance check or something!! I got NOTHING.. And i wasent looking for anything but paying the morgue and all the services are not cheap.. and car payments and old cell phone bills and everything he had was left to me and my 18 yeart old brother to pay.. Some people will never understand what it means to struggle.. i grew up having to want for nothing, i was very fortunate.. but as my parents split up and everyone went their seperate ways things got harder, and bill stacked up.. and not my mom is about in forclosure and is trying to save the house.. POINT IS.. NOT EVERYONE HAS EVERYTHING HANDED TO THEM!!

  36. duscry says

    I looked this question up because I have old phones sitting around that aren’t being used so why not switch the number over. And for those who commented that they pay for our phones so do many of us. I am a hard working mother of three with a good job that my checks go to gas for my car just to be able to work and get my kids where they need to go, for some of us rural people that is about 20plus miles away. So don’t judge cause I’ve been busting my butt for 12 years for a free phone. It was a simple question not a social status so no one needed to judge or be rude.

    • Mason says

      This is so true umm they have one at Target that is touchscreen for 30 dollars you know. Well I think it is 30 dollars you can buy that to had a better phone if you dnt like the free one you have just call safe link on another phone and they will hook it up with your free mins every month

  37. Rikki says

    I bought a tracfone phone card to add airtime to my safelink phone. it wont work though. does anyone know how to get it to work?

  38. Kmonet says

    If you want another phone, you can go into any store that sells tracfones and buy one just don’t activate though the number on the packaging. Call safelink and tell them you want to switch to the new phone and they will do it for you. I’ve done it twice. Tracfones are relatively cheap. The one I have was $10.

    • Mason says

      They have, many touchscreen ones for 39+ I think I found one at Kmart for 50 dollars so they can be cheap. But the better phone the more you are going to have to pay.

  39. Melissa says

    I am grateful for having a phone period. It’s hard to get a job much less an interview without one. Besides all that music and picture crap isn’t nothing more than a need not a want. Grow up Gina.

  40. Heather says

    These free phone are simply for talking and in some situations texting
    for someone to complain about a phone not taking pictures or playing music or getting pics is pretty selfish
    90% of all the people receiving these phones are on some type of government help
    if you want to complain about the government trying to help you out by giving you a free phone with free minutes then you dont deserve the phone to begin with of course everyone wants a “smartphone” but if you cant afford it then live with what you got just saying it helps me out and i used to have a straighttalk smartphone until it got stolen so know how nice it is to have had a nice phone

  41. Linda Page says

    Can i switch from reachout wireless to safelink..I am on my second phone from reachout,and the first phon e and the one i have now will not hold a charge

  42. RB says

    One way to get low cost phones is to find someone who buys the refurb phones when they offer a free phone card with it. Just be sure find out which phones will work.

  43. melodyanne says

    @christie! you are a complete idiot! you are not paying for anyones phone unless you own tracfone hunny, not to mention “lifeline” has been around since reagan, it used to be for landlines! it’s not federally funded, nor does it come from taxpayers’ money. you should educate yourself on a subject before you comment on it.
    https://www.safelinkwireless.com/Safelink/program_info/benefits
    didn’t your mama teach you, if it don’t apply, let it fly.

    • says

      @melodyanne, THANK YOU for posting your comment and providing the link. Here is another link for people the look at if they choose to learn the facts about this program. The catalyst for this program dates back to 1913. http://www.factcheck.org/2009/10/the-obama-phone/
      People really do need to educate themselves and do research before they make such judgmental comments. Being low income does not mean that a person has limited intelligence, ambition, or doesn’t contribute to society. It means that their income is limited, period. Sadly it is happens to a lot of people, especially in this economy. Even people with master’s degrees and 40 years of experience have become ‘low income’. It can happen to anyone…even those most judgmental and critical of programs to help people in need.

      • RB says

        What the web site does not say is that there are fees added to everyone’s phone bill to help offset the cost for low income people to have phones. Nothing is ever really free– someone some whrere has to pay for it.

  44. rachel says

    i have 2 phones. one is a safelink wireless that i dont use much but i love having a cell phone i can call people on. but i have a LG Optimus S Sprint phone that i use much more and would love to put my safelink wireless service into it. is it possible?!!!?!?!?!

    p.s. i dont earn much money i earn 3 dollars a week

  45. Patricia McCarthy says

    ALL… I need is a REPLACEMENT phone, no upgrade! The one I have is sadly, banged up and not working properly. Who should I contact? How long does it take? MOST IMPORTANTLY: WILL THIS COST ME ANY MONEY, because I am on a limited SSI income, and TRULY need my phone! ANYONE?

  46. Bigpapi says

    So safelink send me a t105g and I want to buy a t404g dose anyone know if that is possible would safelink send me a new simcard for the t404g?

  47. Desirae says

    This phone is not meant to replace your own personal cell. It was made for emergency use, not prettying up.. Be grateful you even got it..

  48. Tracie Wood says

    The phone they sent me is very small with tiny number keys. My big clumsy fingers have a hard time with it so I was happy to read the info on here. I saw a Tracfone flip phone that had bigger keys and a bigger screen, so I’ll have to come up with the money to get it and have my Safelink account switched. Thanks for the info :)

  49. lyn brumley says

    In 6 weeks I have received 3 phones from reachout wireless. The first one was awful. I figured I needed to upgrade so purchased one for 100. It came and would not work. The third one worked for 2 weeks before becoming unable to recharge. I took it to a verizon store and they told me my phone was illegal and they could not sell my a phone unless I accepted their plan. So, I have emailed reachout and will send this one back. Perhaps the next one will be the one.

  50. LeeLee says

    Even though I understand what you’re saying,Gina that’s still asking for a lot from a free government phone. At least you’re able to receive and send text messages and make and receive phone calls. I must admit I would like to personalize mine as well but I’m still very appreciative of what I have.
    **Thanks so much for these responses it truly helped me and answered my questions.

  51. Gina says

    Well a free phone is nice I appreciate it but but when you cannot even send pics to your phone so you can personalize it and make it yours, that is kind of sad, all you can do is send and receive text messages and make and receive calls. Come on now. I don’t need a fancy high end cell phone, I just want to be able to receive pics, send pics, camera, music player, recorder is all i really want my gps has blue tooth so I would like to be able to connect my cell to my gps but I can live with out it too.
    And thank to those above for the information on upgrading.

    • Christie says

      This is what’s wrong! It’s a free phone! You don’t need to take pictures, play music and send/receive pictures! I’m paying for your phone and you are ungrateful for what you get for nothing! Plus if you have Bluetooth and a gps, how are you getting this for free! You are pathetic!

      • Sarah says

        I am so saddened by this response. My mother is elderly. She has many medical problems and is permanently disabled.She has a hard time using the phone safelink sent her to text message, because the repeated tapping on the number keys aggravates her arthritis. While I can understand the frustration you feel for ‘paying for someone elses phone’ please take into consideration, while I was working, paying my taxes AND going to school, I recieved state assistance to help feed my two girls.

        I used my little phone that was sent and was very grateful for it, but it is disheartening when you can’t share photos or take pictures on a whim.

        I am so, so happy to find this thread now (I’m no longer on assistance and have my own cell phone through Sprint now, so please no hate on me for my apparent ‘abuse of the system’) because I can purchase my mother a phone with a keyboard and she’ll be able to text message with my brothers, her granddaughters and myself with ease.

        All I can ask is that you think before you judge. I never once ‘abused the system’ and the moment I was stable enough to provide for my girls and myself, I declined further assistance. Some of the comments I’ve read simply break my heart. It’s comments like though that discourage people who really just need a little help from asking.

        Thank you, everyone, for helping me help my mother. I truly appreciate it.

      • Heather says

        Amen!
        if you want a phone that takes pic then go BUY one and dont complain about the free one that is only for texing and talking thats what phones are for anyway wanna take pics go get a digital camera!

      • xita says

        Yes it is free, but an old person trying to use a phone that small, just isn’t right, because they can barely see the buttons on the safelink phone.

      • Arlene says

        Christie,
        Your not paying for squat. If you do a search before complaining.. you will see that taxpayers are NOT paying for our free phones. So keep your stupid thoughts to yourself. Or is it that your upset that you can’t get one?

        • boss says

          im talkin to heather and christie when i say nobody asked for your opinion and nobody likes you. you people really just go on this website to say all that. we all know your mad you dont have a phone but no one really cares

      • Christy says

        I guess Christie and Heather are jealous!!!!! You both need to get off of this website. No one asked for your opinion.

    • Rob says

      “I don’t need a fancy high end cell phone, I just want to be able to receive pics, send pics, camera, music player, recorder is all i really want my gps has blue tooth so I would like to be able to connect my cell to my gps”

      FOR REAL? That’s all?? Nothing fancy, just everything. Want it to print out hundred dollar bills too? I work for a living and have an old cell phone that makes calls and sends texts. TEXTS, not pictures because it doesn’t have a camera, an MP3 player or a GPS. It’s kind of sad that you don’t appreciate a FREE phone without it being just like a phone that you’d have to pay big bucks for. You want it personalized? Get a marker and write your name on it.

  52. Dolores says

    My Father has moderate alzheimers disease and although he still takes walks near home, we all feel safer when he has a phone with him. Just in case. he now qualifies for a safelink and recieved one a few weeks ago. However, because the design is not a flip phone style like the one he used to own, he can not ‘learn & remember’ how to use the style sent. I appreciate hearing experiences others have had & I plan to assist by making a call to safelink to see if a change to a flip style phone is possible.
    For people who are quick to negatively judge and assume, I pray you or your love ones never develop any condition in which you need to rely on ‘the system’ for added supports. My Dad worked his whole life as a plumber, never recieved a dime from ‘the system’ and sadly now is fading with an illness no fault of his own. Although there are surely some people who may abuse ‘the system’, I for one say ‘who cares’, those people are recieving peanuts in comparison to other governmental endevors. Tolerance and compassion can go a long way in our world

    • xita says

      I have the same problem with a mother who cannot understand how to use the safelink phone. Would be so much easier if it was a flip phone. Another problem is it is too small and they come from a generation that can’t function with it.

  53. Eva says

    Thank you SO MUCH for all this information everyone! I was asking myself the same question, and this answered it! I am going to be very content buying a better phone and still be able to have the safelink service on a better tracfone then the one they give me. thanks a bunch. and btw i read on another question answer site that ppl think if we can afford a better phone the we can afford our own plan but they are wrong, i can have money one moment for a better phone but i dont have money every month to be able to afford a plan. (just saying) lol

  54. Jax says

    Did you notice that they weren’t complaining they were simply asking how to upgrade the phone. What is wrong with that??

    • Christy says

      Ppl aren’t complaining. They were simply asking and I don’t blame them. I’d want a better phone too, cause some doesn’t take pics. Or when it doesn’t work right. You shouldn’t even be on here with your bad attitude! No one asked for a comment like that! Thanks!

  55. Pam says

    Just a little fyi… I transferred my safelink phone number to a Tracfone. It’s a lot better than “the cheap one” they sent. What you need to do is call their customer service (LONG wait), tell them you want to transfer to another phone (make sure it has a slot for a SIM) and you will have to give them the numbers off of your old and new phone. They will tell you if it is possible. They just sent me a new SIM card to go into the tracfone that I had. So, yes it’s possible, but may be limited to a Tracfone, Net10, or StraightTalk phone.. Hope this helps!
    *Pam*

    • Pam says

      numbers being the numbers on the back of the phones under the batteries. You DO have to provide your account information (safelink account info) and give them your Safelink phone #. I strongly suggest using a house phone or someone else’s cell that might have unlimited minutes.. They just quoted me a wait time of 30 minutes…