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Life Wireless Reviews and Ratings

Note: We just began this page on March 5, 2014, so it will take some time to get enough reviews to be meaningful.

Average Rating: [starrater tpl=10 style=’starscape’]

Please rate above and contribute your review in the comments below.

Welcome to our Rating and Reviews page for Life Wireless. The star rating above is an overall customer satisfaction average of all those surveyed. Further below you’ll find reviews of the company from real customers. If you have a free government phone from Life Wireless we encourage you to rate the company and leave a review.

Life Wireless is a Lifeline provider of free government cell phones in the states of Arizona, Arkansas, Georgia, Illinois, Indiana, Iowa, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas and West Virginia.

Please consider your overall satisfaction with Life Wireless — customer service, delivery, product quality, cell connection quality — and give them a one through five star rating above.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  2. Received phone and, when activated it said I would get 10MB per month instead of the 1GB as advertised for people in my state (1/10th) so have to purchase more data from them. Government paid/subsidizing isn’t enough. Customer service said wasn’t eligible because a new account using AT&T and not T-Mobile. I HAD NO CHOICE WHO PROVIDER WAS!
    The phone sent keeps putting random digits in PINs, outgoing telephone numbers, web pages.

    Reply

  3. I got my phone and it never really worked. They said keep trying it and they will send me another one free if not satisfied. I could never answer my phone. I pressed so hard I thought my screen was going to break. In the box was directions like a little book from a cracker jack box it reminded me of. You couldn’t see it at all. I called to get another phone and she said it was $35.00. Was so rude and she never cancelled my service but said she did.

    Reply

  4. Awful!!!! Coustomer service is rude. The rep refused for me to speak to a manager and on top of it all I received a non working phone. I was told they would send me out a new one but I would have to pay for shipping even tho they sent me a Non working device.

    Reply

  5. After reading most of the neg. replies I wasn’t sure what I would be getting. I rec. my phone yesterday and it was very easy to set up once the battery was charged up. I was able to use it with no problem and it was as clear as my home line. Thank you for a great phone.

    Reply

    • Don’t thank us, Joanne, because we’re an independent informational website, not your service provider. But it’s always good to hear back from a happy customer.

      Reply

  6. This phone company is not complient at all man I’m trying to get a job I applied about 3 week ago but I guess I’m the dumb one I put all my personal information​ to apply it took 1 for them to send me my page and shirt no mangers contacted me all business was done on the internet and email
    They gave me all random into I was suppose to get training I called the guy over ten times I live in a local area and he live far away I never met the guy he finally picked up the phone 6 days after I called them said he was going to train me first he say Monday then Monday turns into next Saturday to Tuesday it’s just been so much better yet I still haven’t had the training I need to start and all the people I called to try to get help it keep taken me to the same person please if u thinking about working here don’t do it!!

    Reply

  7. I applied for a life wireless phone at a booth. I took out the chip and put it into an prepaid AT&T cell phone that I bought at Walmart. I’ve been using it over a year. It works great. Just remember to place at least one phone call within every 30 days or your service will be terminated. The cell phone that I bought at Walmart cost $30 at the door. I believe it is called an AT&T Microsoft Lumia.

    Reply

  8. I’ve been a LifeWireless customer since June 2016…This is the absolute worse phone company. Not only have I had to have four phones replaced since the beginning, they forced me to purchase one for $35 back in October 2016. By January 5th of this year, the new phone had stopped powering on so I had to send my new phone back to them. They finally sent me a phone Feb. 2nd, but it wasn’t the new phone I purchased. This phone had scratches on it and did not look new. I called and argued with them until a supervisor checked the IME for the new phone I had purchased, and I read her the IME number for the phone they had returned to me. We both agreed it was not my new phone but the supervisor said it was a warehouse issue and there was nothing she could do. However, I find out this morning the supervisor I spoke with had noted on my account that they did send me my new phone (a flat out lie); so when I tried to make arrangements to send this phone back, I was told I had to buy yet another phone because according to their records my warranty had run out. I’m so disgusted with this company that I ask them to disconnect my service, then I was told I couldn’t change to another government company until after a year of leaving LifeWireless.
    I’ve always paid for extra minutes every month with this company, and today I feel cheated and ripped off.

    Reply

  9. LIFE WIRELESS plans are a complete rip off!!!! I don’t use the free minutes I PAY 29.95 for 30 days of unlimited talk and text this is the second month in a row they have ripped me off a week!!! I added minutes January 27th here it is February 15th and my phone doesn’t work! I WILL NOT be adding anymore minutes!!! Not only do I get jipped on my 30 days you don’t get service hardly anywhere! I’m a truck driver so I need service!! I am switching to straighttalk today!

    Reply

    • That took my money. Then the next that took my 29.95.and no that will not put my money back on my card or gave me my money back..

      Reply

  10. never had any problems until now, I just enrolled again and got a smart phone, I love it, but today is dead, it doesnt charge, cant get it on, is just dead after about two monthsths

    Reply

    • Jose,
      Same thing happened to me! I’ve had my Lifewireless phone for only a couple of months and it stopped working. Lifewireless refuses to replace it even though after explaining what happened it was evident that it was a malfunction with the phone. I will never again use this company for anything! How is it that other people are getting a phone when they are not eligible but ones who need it are denied??

      Reply

  11. I did have Life Wireless service, I cancelled after just 4 days. I received a very poor quality of actual voice service. Quite often the icon on the screen of my phone would light up indicating that I didn’t have any working phone service. Other times my phone calls would just disconnect in the middle of the conversation. After conversing with Life Wireless tech support, it was determined that the problem was because they use AT&T equipment and the reception was very bad by my home. Funny because my SafeLink service I now have uses T-Mobile equipment and works great. But T-Mobile and AT&T use the same equipment. Huh? Also, they were handing out their phones within 2 blocks from my home. Why would they hand out their phones in an area where it’s known that AT&T has very bad reception? Oh, well, it’s all good now.

    Reply

    • So sorry that Life didn’t work out for you, but happy to hear that Safelink has solved your problem.

      However, your story should serve as anothe warning for our readers about street booths and tents. The people who work at these facilities are generally independent contractors who do not report directly to the Lifeline Assistance companies. They set up where and when they want and the Lifeline companies generally do not know their schedules. The fact that you were given equipment that doesn’t work well in the area in which it was given out reinforces what we’ve said so many times to our readers:

      ENROLL IN LIFELINE BY PHONE OR ONLINE, NOT IN STREET BOOTHS AND TENTS.

      Reply

  12. I’m a friend of one of your customers, Mr Chester Artis, & the only reason why I am sending you this text is because he isn’t able with his phone. Please feel free to call this number 253-732-1457.He needs a replacement phone for work. Thanks in advance for your assistance. Also this is my email because he cannot access his.

    Reply

  13. The phone I got had everything in Spanish language! And there were no settings to change it to the English language. And after 1 month the battery failed! I ended up putting the sim card into a AT&T GoPhone and then it worked fine. The service is just as good as AT&T in terms of coverage, signal, etc. But the phones you get from LifeWireless are the absolute worst!

    Reply

    • I just received a small older safelink cellphone that is too small for me..can i used my sim card in another cellphone

      Reply

      • It depends on the phone, Lisa. Not all SIM cards are compatible with all phones and all cell networks. Contact your service provider’s customer service team or tech support team to verify before you try it.

        Reply

  14. I simply wanted to swap out my phone, cause I got the phone with small lettering , and could not see the screen well. They gave me a hard time , so I cancelled my service. I’m disabled and needed the phone for my doctors. Thanks for nothing life wireless.

    Reply