Many of our readers have told us crazy stories about how their free government cell phone service was cut off despite filling out all the paperwork. Most of them end up giving up. They should be inspired by the story of Gerald Messier.
The feisty vet, a Massachusetts resident, was enrolled in Lifeline with Assurance Wireless. He was well aware of the rule that said, “Once every 30 days you must make a call, send a text or go online (not using Wi-Fi) from your Assurance Wireless phone to keep your free Lifeline service.”
That’s where the trouble began. Messier didn’t use his account for 30 days back in September 2017. He also knew the consequences of not using his phone for 30 days or more. His service was terminated and Messier was required to re-enroll. No problem. He knew he had violated the rules. He understood what the problem was.
He did as the rules required. He filled out an application to reinstate his free government cell phone account and mailed it to Assurance.
However, his free government cell phone plan was not reinstated because the company said they had never received the first one.
So he filled out the paperwork and sent it in again.
Once again Assurance said they never received it.
So he enrolled once more.
And Assurance once said said, “We never received it.”
He end up sending in 19 different applications.
And Assurance gave him the same answer each and every time.
SouthCoastToday.com gives us Messier’s side of the story:
“They gave me a lot of lip,” said the feisty 92-year-old WWII veteran, adding he would call the company and get a different person each time.
“Each time they told me I needed to fill out an application, so I did, and then…nothing” Messier said.
“I started this two years ago and no one can find my applications,” he said.
He made 19 calls to the company and each time they sent him a form to fill out and mail back.
Messier did that all 19 times from September 2017 to February 2018.
We would advise you not to get in a dispute with Mr Messier because he is one of those tough old birds who won World War II for us. He never gave up. He fought like his life depended on it.
He contacted Massachusetts State Rep. Bob Koczera in 2018 and the representative’s office was able to apply a little pressure. Voila! Messier got his free government cell phone account reinstated.
“How many people my age stand up?,” Messier. “I fight back!”
Messier wrote a letter to Gov. Charlie Baker dated Feb. 18, 2020 telling the governor about the ordeal he had to go through to get his cell phone reinstated.
The letter said in part, “I and 16 million other guys and dolls saved their asses in WWII
We hope Messier’s story serves as an inspiration to all the other FreeGovernmentCellPhone.net readers who’ve faced similar problems.
We don’t necessarily point fingers at the Lifeline companies in this situation. Bureaucracies are bureaucracies whether they are in business or government or even in charitable institutions. The bigger they get, the less responsive and more incompetent they seem to be.
But please let this be a lesson. If you find yourself in Gerald Messier’s situation, do what he did.
Never give up. Never give in.
h/t: South Coast Today
AJ T says
Why do I get the feeling that he not only grossly exaggerated the “19 times,” but that he also sent his paperwork to some imaginary address for Assurance Wireless located in Guam?
It’s irrelevant how old he is and that he is a veteran. The only relevant fact is whether or not he sent in his paperwork, and sent it to the correct business address. I seriously doubt it.
Free Government Cell Phones says
We’ve received hundreds of similar comments here, AJT. None of them claim 19 attempts, but many of them tell similar stories. If they had the persistence of this 92-year old vet, and hadn’t given up after a few attempts, they too may have had the same story. We believe it.
Nancy Wilson says
Meissers story sounds a lot like my story with Assurance wireless except that my cell phonewas stolden. I turned this in to Assurance wireless soon after it was stolen. This was around 5 years ago and they still refuse to send me a replacement phone. I apply every year and can’t get anywhere with them. Help please!!!!
Free Government Cell Phones says
Why are you still trying to enroll with Assurance, Nancy? Shame on them. Your account should have been cancelled years ago for non-usage. Switch to one of the other service providers. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the companies and plans available in your state. Check them all out carefully to find the plan that fits your needs best:
https://www.freegovernmentcellphones.net/states
Paula Brown says
Hi I’m in the same boat as the 92yr old gentleman and like him same thing but here’s where mines a little different after your first cell if something should happen that you have to call for a new 1 25dollars I cant do tha it’s happened to I paid but then sometime after that I misplaced lost something they wanted more people who go under the guidelines for free should be free if it’s under good cause thankyou
Free Government Cell Phones says
Your problem is a little easier to solve. It would be far cheaper for you to switch service providers. Since you’ll be a new customer for that new service provider, they will give you a smart phone for free. Here’s where you can find all the service providers in your state. Check them all out carefully to find the one that meets your needs best:
https://www.freegovernmentcellphones.net/states
Janet Halverson says
I have been through similar situations with Lifeline providers and, believe me, it was one of the most frustrating ordeals a person can go through! Not only do you talk to somebody different every time you call, but they have no idea of what has been said by the previous representatives, and you get a different story from each one most of the time! To make things worse, it takes a linguist to understand the people you are forced to deal with though i gave it my all to understand them and get MY point across.
Kwafaani Chagunda says
Hi, I am experiencing the same issue with my free phone. They told me to send the documents, which they said they have never received; several times. I wonder where the phones are going? Thank you for standing up for all of us. Thank you for your service.
Free Government Cell Phones says
We hope you are as persistent as the 92-year old vet in this story. Don’t give up.
Judy says
I have free government phone with AT&T service, it doesn’t work inside my house, what good is that?
A waste of government money if these phones don’t work in your area.
Free Government Cell Phones says
Agreed. Enroll with a different company. Here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers