ReachOut Wireless Ratings and Reviews

ReachOut Wireless Ratings and Reviews, 2.0 out of 5 based on 254 ratings

Average Rating:

GD Star Rating

Please rate above, and add your review in the comments below.

Welcome to our Rating and Reviews page for ReachOut Wireless. The star rating above is an overall customer satisfaction average of all those surveyed. Further below you’ll find reviews of the company from real customers. If you have a free government phone from ReachOut Wireless we encourage you to rate the company and leave a review.

Please consider your overall satisfaction with ReachOut Wireless — customer service, delivery, product quality, cell connection quality — and give them a one through five star rating above.

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  1. Dan says

    I applied over two months ago, and I still have not received a phone. I uploaded my proof to the ReachOut website, and everything was good to go. I checked the status the next day, and my order was cancelled. Long story short, I spent two months contacting customer service over the phone and through instant message chats. My application was submitted four times to four different people at ReachOut. I emailed my proof and ID to them five times in total, and every time I was told the application and proof was submitted, everything looks good, and please check the status in five to seven days. Every time I check the status, it is cancelled again. I’m told I need to re-send my proof and ID. These people are either the most ignorant, jacked-up people on the planet, or this is a scam. I’m thinking both. I spoke with someone at Safelink today, and they said I’ll get a phone from them in 4 to 7 days. I hope Safelink respects their customers more than ReachOut. My advice is AVOID REACHOUT AT ALL COSTS!

  2. terry Collins says

    I have been trying to get a free government cell phone from Reach out wireless since April 1,2014. I sent in my information on four different occasions and have waited on the phone for more times than i can count sometimes for an hour. i get someone and i am transferred which takes more time. I have personally spoken to 12 different people and told several times that my information was not received or they can’t see my face or read my card or whatever. I have applied for so many jobs on line and now i have no contact number because of this miss managed program for a free phone government, I think that this is so ridiculous to put anyone through this train wreck. I now have no phone to make return calls to all the jobs that i have applied for. I have no way of finding out how is interested in my services at this time. What a joke! I still don’t have a phone!

  3. tomecia says

    I have been a reach out wireless customer for 4yrs now an I have no complaints other that the data speed could be a lot faster. Other than that I love reach out wireless!!!!

  4. Valerie Bachelier says

    The storefront where I got my phone is no longer in business, the website contains a message that there is a problem with the security certificate. How the heck are we supposed to purchase additional minutes if we run out? This is an Obama phone, and just like him, it sucks.

    • Linda Angelo says

      I have a samsung government phone, free minutes. how on earth do you get to someone of the safelike whatever that can help me get a bigger phone, I cant see the numbers. tx for any ideas. If i sound grouchy, its because i have been dealing with ATT for months and now even though I pay my bill on time, I have no darn phone.

  5. cashmoney says

    I would avoid this company at all cost. They make it so challenging to contact them. There website is useless unless you are giving them money. Do yourself a favor& find a more respectful company. If I have to say something positive is there cellphones are through Verizon.

  6. Julie W says

    I have been attempting to complete my enrollment for over 3 weeks now. I sent in my proof of government assistance and the application and they were accepted right away. They said to wait 24-48 hours to complete enrollment. I call 2 days later and am told again to wait 24-48 hours. Every time I call I have been told to wait anywhere from 24 hours to 5 days. This is getting ridiculous! I have now been on hold for over 90 minutes (starting at #25 in line on hold and currently at #9) to speak with someone. Yesterday I was finally told that today was the today, that my enrollment process had finally been complete and I could order my new phone today. The online chat rep said it would be another 3-5 days and I told her that was not acceptable. I am without a cell phone and do not feel safe being without one as a disabled woman.

  7. shaymane says

    I send my public assist information out on JUNE 28 2014 I have not receive my phone yet please send me a letter to my house and let me know what going on. I will wait couples more days I will write n call

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