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Lifeline phone service provides free cell phones to America's financially disadvantaged

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What if I use more than 250 minutes per month?

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NOTE: This article is outdated, as all providers now give more than 250 minutes of free voice minutes. Please return to the FAQ page to find other questions and answers that might answer your questions.

At the time of this writing, 250 free voice minutes are automatically added to your account each month. If you run out of minutes before the end of the month, you can buy additional minutes to get you through the month. You can also pay for any extra services not included such as texting or international calls. You can pay for those services at a variety of locations (depending on your service provider) using credit, debit or PayPal.

Inversely, some companies offer rollover plans so that if you do not use all of your allotted minutes, you can roll them over to the next month. I you really don’t have much spare cash to buy more minutes, and need the the phone for emergencies, make sure to remember this phone is a lifeline service so don’t rely on it for social conversations.

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Comments

  1. William Lofland says

    March 31, 2022 at 9:14 pm

    If I have a lifeline free phone with 250 free minutes a month why can’t I apply for the upgrade and get the free unlimited plans

    Reply
    • Free Government Cell Phones says

      April 1, 2022 at 12:07 am

      You haven’t provided us with enough information to answer your question, William.

      Reply
  2. Ken says

    March 17, 2020 at 4:37 pm

    Is there an allowed more than 250 minutes during this Covid-19 virus when folks need support and connection?
    Please kindly advise…
    thanks

    Reply
    • Free Government Cell Phones says

      March 23, 2020 at 4:22 pm

      We have not yet heard of any plans being expanded, but it’s a great idea, Ken. We’ll update our readers as soon as we hear news.

      Reply
  3. Cat Mama says

    February 18, 2020 at 2:06 pm

    I had read an earlier post here stating that by the end of 2018 all LifeLine phone plans would provide a minimum of 1,000 monthly minutes. Basic information regarding LifeLine phones is not found on anywhere on the FCC website; what is found relates primarily to the provision of landlines at a steep discount. Before I contact my new carrier would you please clarify this? Thanks!

    Reply
    • Free Government Cell Phones says

      February 18, 2020 at 2:34 pm

      We do not know which article you are referring to.

      Reply
      • Cat Mama says

        February 18, 2020 at 5:48 pm

        Posted July 5, 2016 under the heading “FCC gift for LifeLine Assistance customers. Post states monthly minutes to increase to 500/month by December 1, 2016 and then increase again to 1,000/month by the end of 2018.

        Reply
        • Free Government Cell Phones says

          February 18, 2020 at 9:57 pm

          Unfortunately, Cat, the FCC later reversed those regulations.

          Reply
          • Cat Mama says

            February 19, 2020 at 8:41 am

            Oh my, how unfortunate. Thank you.

  4. Lynda sanchez says

    January 17, 2020 at 8:55 am

    Im out of min on my phone. They are due each month on the 17. When do I. Will I get them today

    Reply
    • Free Government Cell Phones says

      January 17, 2020 at 1:32 pm

      Contact your service provider’s customer service team.

      Reply
  5. Cynthiasantos says

    December 14, 2019 at 10:21 pm

    Somebody took sd card from my metro phone and put their obama sd card in my phone now my sd card says its corupted. Will they beable to get my person data now on thierphone i made them give me my sd card bavk in my phone

    Reply
    • Free Government Cell Phones says

      December 15, 2019 at 12:13 am

      Somebody?

      Reply
  6. Alicia says

    July 5, 2019 at 12:23 pm

    My mother has a free government phone service provided by Entouch wireless but for the las two weeks it has not worked. Every time she calls costumer service they say the service will be restored later the same day but it has not happened. Cellular date is failing very often even if the phone is working for calls.

    Reply
    • Free Government Cell Phones says

      July 5, 2019 at 5:39 pm

      Maybe you should switch to a different service provider if your current one cannot provider better service, Alicia. Here’s where you can find a complete list of all the free government cell phone plans available in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  7. Nicole Washington says

    August 4, 2018 at 6:07 am

    When do the new minutes start over each month? Thank you in advance.

    Reply
    • Free Government Cell Phones says

      August 4, 2018 at 7:13 am

      If your plan began on the 10th of the month, your minutes will load on the tenth of every month. Same with every other day.

      Reply
  8. Valerie Pippens says

    January 31, 2018 at 4:47 pm

    How do I check my minutes

    Reply
    • Free Government Cell Phones says

      January 31, 2018 at 5:26 pm

      That’s something only your user manual and your customer service team can answer, Valerie.

      Reply
  9. cynthia taylor says

    November 21, 2017 at 3:03 pm

    what happens when you need your phone for work and do not have the money for more minutes?

    Reply
    • Free Government Cell Phones says

      November 22, 2017 at 6:32 am

      Sorry, Cynthia, but you are pretty much out of luck. These Lifeline plans were never intended for that sort of usage, so they are probably far too limited for your needs.

      Reply
  10. Mike says

    September 14, 2017 at 6:02 am

    Just got this free cell, but wasn’t told how many min’s per month, texts nothing. Just got week ago. Please get back to me, THANKS IN ADVANCE

    Reply
    • Free Government Cell Phones says

      September 14, 2017 at 6:22 am

      No way for us to answer that question, Mike. We don’t know who your provider is nor what plan you signed up for. Call 6-1-1 on your free government cell phone. That will connect you directly to customer service and they should be able to answer your question.

      Reply
  11. Joni says

    July 7, 2017 at 4:31 pm

    When will my min renew and how can I check them because I can’t make or receive calls

    Reply
    • Free Government Cell Phones says

      July 7, 2017 at 5:07 pm

      Your minutes should be added on the same day every month.

      Reply
  12. Bill Clanton says

    June 21, 2017 at 12:02 am

    Why did I work when people even get free cell phones for being lazy.

    Reply
  13. government phone says

    April 19, 2017 at 2:46 pm

    I have government phone how I can get unlimited minutes.
    thank you

    Reply
    • Free Government Cell Phones says

      April 19, 2017 at 4:41 pm

      Unlimited plans are only available in California, Oklahoma and some parts of Alaska.

      Reply
      • wendy says

        July 5, 2017 at 1:45 pm

        eveymonth what time get free time.

        Reply
        • Free Government Cell Phones says

          July 5, 2017 at 5:32 pm

          You should get your minutes on the same day each month. For example, if you enrolled on July 5, you should receive your minutes on the fifth of every month.

          Reply
  14. Damils says

    March 28, 2017 at 11:53 am

    Hi, if I bought additional minutes at mid month, will this affect my reload minutes next month? Will I still receive my minutes at the beggining of the month? Thank you in advance!

    Reply
    • Free Government Cell Phones says

      March 28, 2017 at 12:33 pm

      Yes, you will still receive your free minutes each month.

      Reply
      • Shadrick Holman says

        May 31, 2017 at 2:08 pm

        When will I receive my minutes

        Reply
        • Free Government Cell Phones says

          May 31, 2017 at 4:13 pm

          How would we possibly know, Shadrick? We’re not your service provider.

          Reply
    • cynthia taylor says

      November 21, 2017 at 3:08 pm

      I used money I did not hove to buy unlimited minutes. the 1st of the month the minutes were taken because the company does not have roll over minutes. NOT FAIR!!!!!

      Reply
      • Free Government Cell Phones says

        November 22, 2017 at 6:33 am

        We’re pretty sure they would tell you that the terms and conditions were all spelled out when you purchased the minutes.

        Reply
  15. David wose says

    March 18, 2017 at 12:22 pm

    How do I find out how much minutes I have left on my government phone

    Reply
    • Free Government Cell Phones says

      March 18, 2017 at 2:47 pm

      No way for us to know without knowing the make and model of your phone and your service provider. The easiest thing for you to do is contact your service provider’s customer service team.

      Reply
      • Cynthia Santos says

        December 14, 2019 at 10:26 pm

        I didn’t want them to do that to my phone I don’t want nothing to do with government phone I can pay my bill I’m asking why would they do that can they get any personal data off my phone switching my SD card from a Metro phone to their Obama phone now my phone says corrupted so what did they what do they benefit from doing that to my phone besides corrupting it I don’t want nothing to do with the Obama phone

        Reply
        • Free Government Cell Phones says

          December 15, 2019 at 12:12 am

          Why did you switch your card from a paid account with one company to a free Lifeline account phone? There’s no way for us to analyze what the problem is, but we don’t think you have anything to worry about in regard to your data.

          Reply
  16. Felicia ponder says

    February 11, 2017 at 1:34 pm

    When does my minutes come on my phone.

    Reply
    • Free Government Cell Phones says

      February 11, 2017 at 3:24 pm

      Your minutes should be added to your account each month on the same day. In other words, if you enrolled on January 3, you’ll get minutes added on the third of every month.

      Reply
  17. Theodore says

    February 7, 2017 at 5:11 pm

    If i run out of data will i still have access to the internet???

    Reply
    • Free Government Cell Phones says

      February 8, 2017 at 6:49 am

      No.

      Reply
  18. scott shields says

    September 27, 2016 at 10:46 am

    the screen is froze on,enter PUK. I dont know what this is. how can i get rid of this so i can use my phone again???????

    Reply
    • Free Government Cell Phones says

      September 27, 2016 at 12:57 pm

      Read this article, Scott, and do as it says:

      https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it

      Reply
    • Edwin Rodriguez says

      October 16, 2016 at 6:47 pm

      How do I find out my minutes on my coolpad phone.

      Reply
      • Free Government Cell Phones says

        October 16, 2016 at 7:13 pm

        Google the words “Coolpad” and “user manual” and you’ll find the user manual online. You can look up the answer to your question.

        Reply
  19. Yvonne says

    August 24, 2016 at 3:32 am

    How do I check my minutes remaining?

    Reply
    • Free Government Cell Phones says

      August 24, 2016 at 4:55 am

      We have no idea, Yvonne. It depends on the make and model of your phone and your service provider. You might try visiting your service provider’s website (you didn’t mention who it is) to see if it has a “Check Your Minutes” function.

      Reply
  20. korin johnson says

    July 10, 2016 at 6:29 pm

    I CAN STILL TEXT BUT CALLER GETS VOICEMAIL NOT SETUP BEFORE I GET OPTION TO ANSWER CALLS
    I CAN NO LONGER CALL OUT

    Reply
    • Free Government Cell Phones says

      July 10, 2016 at 9:24 pm

      Those are bad problems, Korin. You need to contact your service provider’s tech support team to get them resolved.

      Reply
  21. Monique says

    July 6, 2016 at 2:10 pm

    Where can I purchased minutes for the compad phone

    Reply
    • Free Government Cell Phones says

      July 6, 2016 at 2:12 pm

      Check with your service provider, Monique. You didn’t say which company you are enrolled with, but check its website. Most Lifeline Assistance companies’ websites have a page that tells how to buy extra minutes.

      Reply
  22. Marissa says

    June 5, 2016 at 8:56 pm

    How do I check how many minutes I have left on my cookies phone

    Reply
    • Free Government Cell Phones says

      June 6, 2016 at 3:15 am

      That depends on the phone and the company, Marissa. You’ll need to call your service provider’s customer service team.

      Reply
  23. Marylynn says

    June 3, 2016 at 1:51 pm

    I have a coolpad phone where can I go buy extra minutes at? I live in Cleveland TN.

    Reply
    • Free Government Cell Phones says

      June 3, 2016 at 6:38 pm

      It depends on who your service provider is, Marylynn. The first thing you should do is visit its website to see if you can buy them online.

      Reply
    • PAMELA THOMAS says

      October 18, 2016 at 4:57 pm

      I HAVE A COOLPAD PHONE WHERE DO I GO TO GET MORE MINTUES….EMAIL ADDRESS *****@GMAIL.COM

      Reply
      • Free Government Cell Phones says

        October 18, 2016 at 5:38 pm

        You didn’t say which service provider you are enrolled with, Pamela, but whoever it is, you need to call its customer service team.

        Reply
  24. Jacquelyn Berliner says

    May 15, 2016 at 9:38 am

    I just got a Coolpad Arise 5560 as a government phone. How do I check the minutes used on this phone? I read the manual 3 x and still can’t figure it out. Can you help me? It is a lifeline phone.

    Reply
    • Free Government Cell Phones says

      May 15, 2016 at 1:53 pm

      Call customer service, Jacquelyn.

      Reply
  25. Pearlie crowell says

    May 7, 2016 at 6:54 pm

    What’s the number I call to add minutes to my Verizon government phone

    Reply
    • Free Government Cell Phones says

      May 7, 2016 at 6:58 pm

      Verizon does not have a free government cell phone program, Pearlie. The best they offer is a discounted program, so we’d suggest that you take a look at all the programs on this article:

      https://www.freegovernmentcellphones.net/free-cell-phone-providers

      You also need to know which of those providers offer free government cell phones in your state. You can find that here:

      https://www.freegovernmentcellphones.net/states

      Reply
  26. Kristina says

    April 27, 2016 at 8:09 pm

    If I watch YouTube or use the Internet will that use up my calling and texting minutes?

    Reply
    • Free Government Cell Phones says

      April 27, 2016 at 8:47 pm

      No. Data plans on smartphones are completely different. But please be aware that your data usage is very limited in most plans and you can eat them up pretty quickly watching those videos.

      Reply
  27. britt says

    March 24, 2016 at 6:59 pm

    What number to dial to checks minutes

    Reply
    • Free Government Cell Phones says

      March 26, 2016 at 7:36 am

      That’s completely dependent on the individual free government cell phone service provider and the make and model of your phone. Call your provider’s customer service team to get the answer.

      Reply
    • Desert says

      April 13, 2016 at 12:59 pm

      On Coolpad phones, dial 6-1-1, follow the prompts.

      Reply
  28. Randy says

    March 14, 2016 at 8:17 pm

    How do you check how many minutes you have on your coolpad phone ? There is no account search available on the phone , and I
    AlWays get offers on adding additional minutes when I buy a phone card , but there’s no way to add any without access to my account. ! What’s up ? How do I check my minutes ???

    Reply
    • Free Government Cell Phones says

      March 16, 2016 at 9:06 am

      You are asking a technical question whose answer varies depending on the model of phone and your service provider. You must contact your service provider directly.

      Reply
      • Jerry Kates says

        July 26, 2016 at 1:38 pm

        How do I check the minutes on this coopad phon?

        Reply
        • Free Government Cell Phones says

          July 26, 2016 at 1:44 pm

          Do an online search for your make and model of phone and “user manual.” The user manual should tell you how to check your minutes. You can also check with customer service at your service provider.

          Reply
  29. shyanna says

    March 6, 2016 at 9:46 am

    But how do i check how many minutes i have left

    Reply
    • Free Government Cell Phones says

      March 6, 2016 at 4:49 pm

      There’s no way for us to answer that question. It depends on which phone you have and which company your account is with.

      Reply
  30. Susan Finn says

    January 23, 2016 at 12:41 pm

    Can I add minutes using my checking account?

    Reply
  31. Nancy says

    January 20, 2016 at 9:05 pm

    I have the Coolpad phone. How do I check to see how many mins I have left or have used?

    Reply
  32. Leslie says

    December 19, 2015 at 1:11 am

    How can I purchase additional minutes for my access wireless government free phone without pin

    Reply
  33. Ronny says

    November 18, 2015 at 2:10 am

    How and when are my obama phone minutes used ?

    Reply
  34. Ophelia golden says

    August 23, 2015 at 1:13 pm

    I wanted know how get monthly minutes back on my phone.

    Reply
  35. Patty Loy-Grady says

    May 22, 2015 at 11:29 am

    I am on the 30 unlimited account but for some reason they only took $5 out of my account this month. I want to stay on my unlimited account. But now I am down to 17 minutes on my phone which will not last me until the end of the month. I bought a virgin mobile card to add $10 but I do not know how to use it. Can you tell me how to add minutes to my account. Thank you in advance for your help.

    Reply
    • lia says

      December 18, 2015 at 4:04 am

      How do you check your minutes

      Reply
      • Nafisa zaman says

        June 18, 2016 at 3:55 am

        Please how do I know how minutes do I have.

        Reply
        • Free Government Cell Phones says

          June 18, 2016 at 6:13 am

          Depends on the make and model of your phone and the system set up by your service provider, Nafisa. You’ll need to contact your service provider’s customer service team to get your question answered.

          Reply
  36. todd smolinski says

    May 21, 2015 at 2:56 pm

    I put 5 dollars on my account for more minutes on my phone it says cash balance not minutes what do I do

    Reply
  37. tabby says

    April 20, 2015 at 2:28 pm

    if i dont use all 250 talk/text minutes will they carry over to next month?

    Reply
    • FreeGovernmentCellPhones.net says

      April 21, 2015 at 9:49 pm

      It depends upon the company and the plan.

      Reply
  38. Cassandra McMorris says

    April 16, 2015 at 12:22 pm

    Is it possible to get an upgrade phone with a camera & larger numbers.

    Reply
  39. kristy says

    February 3, 2015 at 11:24 am

    how do I see how many minutes I have left

    Reply
    • Deborah says

      March 2, 2015 at 11:41 pm

      Does the minutes reload at the beginning of each month or due they reload on the date that you received your phone? What if a person can’t remember the date that they received their phone, how will they find out?

      Reply
  40. Jo Ann Wariner says

    September 24, 2014 at 4:43 pm

    what carrier is my phone running off? what day do I get my minutes?

    Reply
    • ted frampton says

      March 4, 2015 at 3:40 am

      Lost my phone and saddling replaced it with a “similar”phone from what I had. So grateful – BUT I called the toll free number last evening to activate. All seemed to go ok but minutes will not load? I will call your tech support line for help.

      Reply
  41. Jo Ann Wariner says

    September 24, 2014 at 4:37 pm

    what stores can I use forgetting minutes for my phone. Alcatel one touch.

    Reply
  42. blazeaglory says

    August 18, 2014 at 6:19 pm

    I need more texts through Telscape wireless and they tell me I cant add any texts. I am on the CA lifeline program and yes I am poor but I do have some small money. I want to give that money to Telscape to add more text. 200 text per month isnt enough. Do you here me Telscape, I want to give you money for more text but you dont want my money. Either change the plan, or offer a different plan with less minutes and more text. I dont need 1000 minutes per month, I need more texts per month.

    Reply
  43. Claudette Webb says

    July 22, 2014 at 11:15 am

    Safelink sent me a message saying that i would recieve 200 additional minutes as a thank you for choosing safelink on June 21,2014 but i did’nt recieve them, can i still get them now

    Reply
  44. diane rose says

    September 10, 2013 at 5:35 pm

    how do I check to see how many minuts I have left, Thank you

    Reply
    • gary rivers says

      October 18, 2014 at 8:14 am

      how do I check minutes left on a Verizon government phone

      Reply
  45. BRENDAFAYEWOODS says

    August 21, 2013 at 4:32 pm

    WHAT DAY DO WE GET MINUTS

    Reply
  46. leonita devera says

    July 24, 2013 at 2:59 pm

    I want to buy minutes for my reach out minutes. What shall I do. I want a calling number.

    Reply
  47. Jessica rodriguez says

    November 15, 2012 at 1:09 pm

    I need to know what carrier is my phone running off of

    Reply
    • eloise gielen says

      March 4, 2015 at 8:17 am

      Usually I have my mintes by now dont rem3mber my carrier and about out of minutes ehen do I get my 200 minutes for march

      Reply
  48. damaris martinez says

    June 10, 2012 at 7:20 pm

    I has a safe link and has not received any minutes for at least two months why is that two monthand no minute

    Reply
  49. hongloan dinh says

    May 16, 2012 at 11:52 am

    i want applicaton for fee cell phone. but the aplication won’t let me.

    Reply
  50. mario jimenez says

    May 7, 2012 at 2:10 pm

    I just bought an assurance wireless phone card for $10.00 and I am trying to enter in the phone to add the minutes, but it is been imposible could you please tell me the steps I can follow through the internet. thanks

    Reply
  51. Patricia Miller says

    May 5, 2012 at 10:09 am

    i recently put 2/$5 top up minutes on my phone but am being charged 10 cents a minute, i dont get it i paid $11.70 for 1,000 minutes and got 250 i would like my 750 voice minutes..how can i get them all numbers are programmed.

    Reply
  52. Ayana Johnson says

    April 19, 2012 at 6:30 am

    I have a government phone and I haven’t used the miutes for this month, But When I just tried to use it, I wasn’t able to. How do I reach customer service and what is their number?

    Reply
  53. Loraine Steagall says

    February 12, 2012 at 4:09 pm

    I HAVE BEEN TRYING TO SIGN UP FOR A FREE CELL PHONE BUT THE APPLICATION WON’T LET ME. I AM AN ELDERLY LADY THAT FALLS A LOT AND I CAN’T AFFORD A CELL PHONE TO GET HELP WHEN I HAVE FALLING AND AM HURT AND NEED HELP. A FEW MONTHS AGO I FELL DOWN OUT BASEMENT STEPS OF WHICH THERE ARE 12 AND AT THE END CEMENT. LUCKLY MY LEG GOT CAUGHT AND I WAS HANGING UPSIDE DOWN. MY ANKLES HAVE BEEN SPRANG BOTH AT ONCE AND I COULDN’T GET HELP. PLEASE DO U THINK U CAN HELP ME.

    LORAINE STEAGALL

    740-599-2678

    Reply
  54. anthony samuels says

    January 25, 2012 at 5:04 pm

    I would like 2 know how do I check on my account @ anytime? Do lifeline wireless have rollover mins? Thanks, & I’ll b awaiting ur reply? From Anthony Samuels

    Reply
  55. Linda Alverado says

    November 28, 2011 at 4:44 pm

    my mother in law has a safe link and she has not received any minutes for at least two months why is that

    Reply
  56. carl newell says

    November 2, 2011 at 5:09 pm

    How do I check my minutes on my goverment phone

    Reply
  57. angela young says

    September 1, 2011 at 9:22 am

    When do my minutes get put on the phone each month

    Reply
    • edgar says

      December 26, 2011 at 9:47 pm

      when you first started useing the phone in that same day……..then next month they are going to give you minutes in the same day as the last month

      Reply
      • ruth says

        October 15, 2012 at 2:40 pm

        R U SURE EDGAR

        Reply
    • E.Luna says

      May 29, 2019 at 1:27 pm

      My gets put in on the first of the month cuz I just ran out of my minutes today and I have to wait for the first of the month to get my minutes back on my phone.

      Reply
  58. sandra petersen says

    August 8, 2011 at 7:10 pm

    i am e mailing to check on balance of mins on 2 of my grandchildrens cell phones because they dont have computers

    Reply
    • sandra petersen says

      August 8, 2011 at 7:23 pm

      I already e mailed you on my 2 grandsons balance on mins for both of their cell phones. my grandsons names are james petersen at 219 james st hagerstown md last 4 digits of social is 2203 and my other grandsons name is brandon petersen at 936 pope ave. hagerstown md last 4 digits of social is 8037. need mins and also need to know if any remaining mins left on both phones roll over to this month of august.

      Reply

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