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What to do if your free government cell phone is lost, stolen or damaged

They’ve been flushed down toilets, absent-mindedly left on subways, accidentally smashed by brothers, stolen by burglars, ripped off by ex-girlfriends, and they have vanished into thin air as if by magic.

We get so many questions and comments about lost or stolen free government cell phones that we thought our readers would appreciate a complete rundown of replacement policies for each of the leading service providers. We haven’t reported on this subject for a couple years and many of the companies have changed their policies.

This is the information you need no matter which company provides your Lifeline Assistance service:

Safelink Wireless

Safelink is the largest, oldest and best known of the companies that offer free government cell phones. They serve millions of customers in Alabama, Arkansas, Arizona, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.



LOST OR STOLEN PHONE POLICY.
For any lost or stolen SafeLink Wireless phone, you may request and receive only one replacement phone per customer. The replacement phone will be a refurbished phone. All reported lost and stolen phones will be permanently deactivated. The replacement phone will include only 10 minutes of lost airtime. Any additional airtime that you may have had on your lost phone will not be replaced. In the event you lose your replacement phone or it is stolen, you will need to purchase an additional phone. If a phone is lost or stolen while in transit to the customer before the customer receives the phone, the lost phone and airtime may be replaced as a onetime courtesy in TracFone’s sole discretion.

Source: Safelink Terms and Conditions

Assurance Wireless

Assurance Wireless is owned by Sprint Nextel. Its customers’ phones are being lost or stolen in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.



What should I do if I lose my Assurance Wireless phone?
First, take another look around and try to find your phone. If you still can’t find it, call Customer Care immediately at 1-888-321-5880 and let us know that you’ve lost your phone. We will suspend your account so no one can use your remaining balance and ship a replacement device to you in just a few days. When you activate your replacement device, any remaining balance will be restored to your account. (Please note: Only one replacement device will be provided free of charge during a 12-month period. every 12 months. Additional replacements within the same 12-month period will cost $20 each.)

Source: Assurance Wireless FAQS

Access Wireless

Access is growing rapidly and that means the number of lost and stolen phones is growing rapidly in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, Nevada, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia.

What should I do if my phone is lost or stolen?

Call Customer Care immediately at 1-866-594-3644 to report the phone lost or stolen. An agent will suspend the phone so it cannot be used.


Source: Kroger Wireless FAQ

Life Wireless

Here’s what you need to do if you’re a customer of Life Wireless and your free government cell phone is lost or stolen in Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kentucky, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Washington, West Virginia or Wisconsin.



In the event that the customer’s handset is lost or stolen, customer must notify Life Wireless immediately. Customer is responsible for payment ($25.00) on the replacement handset. Upon receipt of payment for replacement phone, Life Wireless will ship a replacement handset. With the exception of California, Oklahoma and Kentucky, replacement phones in these states are $45.00.

Source: Life Wireless Support

ReachOut Wireless

ReachOut currently offers LifeLine service in Alabama, Arkansas, Arizona, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, Texas, Virginia, West Virginia and Wisconsin. However, they are no longer accepting new customers and seem to be winding down their participation in the Lifeline program.

Perhaps that explains why we cannot find any “lost or stolen phone” information on ReachOut’s website (not a surprise because this company is hopeless, but Free Government Cell Phone Guide says:

How to Replace Lost or Damaged Phone
ReachOut Wireless, does not cover lost, stolen or broken phones. If your phone is lose or break you phone, you must purchase a new one. You are not limited to buying from Reachout. You can also purchase from, WalMart, Amazon.com, or any other cellular dealer, as long as it is compatible with the provider. So, you have a wide range of phones to choose for your upgrade, and the prices can range from inexpensive to moderately priced.

True Wireless

Here’s True’s lost or stolen policy for its customers in Arkansas, Maryland, Oklahoma, Rhode Island and Texas.



LOST OR STOLEN PHONES: If your Device is lost or stolen, you must contact us immediately to report the Device lost or stolen. If your Device is lost or stolen, you will be responsible for all charges incurred on your phone number until you report the theft or loss. You can report your Device as lost or stolen and suspend service without a charge by contacting us. You may request a replacement through customer service by paying a $20 replacement fee. Replacements will be shipped within 24 business hours or receipt of payment. After you report the theft or loss to us, you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any monthly service fees. We and you have a duty to act in good faith and in a reasonable and responsible manner, including in connection with the loss or theft of your Device.

Source: True Wireless Terms of Service

Tag Mobile

Are you a Tag Mobile customer in Arkansas, California, Colorado, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia or Wisconsin. Has your cell phone been lost or stolen? Then here’s the policy you need to follow:

Have You Lost / Damaged Your Lifeline Cell Phone?

There is a $19 fee to replace your damaged or lost Lifeline cell phone. You may replace your lost or damaged phone by mailing payment to the address listed below.Your handset will be mailed to you at the address you provide in the order. If you choose to mail a check or money order please send payment to the address below:

TAG Mobile Customer Service
1330 Capital Parkway
Carrollton, TX 75006
1-866-959-4918
1-866-302-5348

Source: Tag Mobile FAQ

Terracom Wireless

Terracom and YourTel, its sister company, recently merged into one entity now known as Terracom. (Bye bye, YourTel). So they now have one lost or stolen cell phone policy for Terracom’s customers in Arizona, Arkansas, Colorado, Iowa, Louisiana, Maryland, Minnesota, Maryland Nebraska, Nevada, Oklahoma, Texas, West Virginia and Wisconsin, and the same policy for former YourTel customers in Illinois, Maine, Missouri, Oklahoma, Pennsylvania, Rhode Island, and Washington.

If you’re a Terracom (or former YourTel) customer in one of these states, here’s what you need to do if your cell phone is lost or stolen.



Lost or Stolen Equipment: If a TerraCom Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until TerraCom is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact TerraCom at 1-888-716-8880. Upon receiving notice of the lost or stolen phone, TerraCom will suspend the account immediately. If a subscriber does not either activate a new TerraCom wireless phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the TerraCom Wireless phone number.

Source: Edsockets

Assist Wireless

Assist is a smaller free government cell phone provider that offers Lifeline Assistance free government cell phones in Arkansas, Maryland, Missouri and Oklahoma. Here is its lost or stolen cell phone policy:

Lost or Stolen Equipment:
If an Assist Wireless Subscriber loses or has their handset stolen, the subscriber is responsible for all charges incurred until Assist Wireless is notified of the lost or stolen wireless phone. To report a lost or stolen wireless phone, please contact Assist Wireless at: Customer Service at 1-855-EZ-ASSIST (1-855-392-7747). Upon receiving notice of the lost or stolen phone, Assist Wireless will suspend the account immediately. If a subscriber does not either activate a new Assist Wireless phone or notify us that they have found their wireless phone within 30 days of the suspension of the account, the account will be deactivated and the subscriber will lose the Assist Wireless phone number.

Source: Assist Wireless Terms of Service

StandUp Wireless

If your cell phone has been lost or stolen and you’re a StandUp Wireless customer in Arizona, Arkansas, Colorado, Georgia, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Ohio, Pennsylvania, Puerto Rico, South Carolina, Texas, Utah, West Virginia or Wisconsin, here’s the policy you need to know.

Lost or Stolen Phone Policy: For any lost or stolen StandUP phone, customer should contact StandUP at 1-800- 544-4441 immediately to suspend the account. Customer is responsible for all usage, authorized or unauthorized that occurred between the time phone was lost and when it was reported to StandUP. The customer is responsible for all costs associated with replacement of the phone.

Source: StandUp Wireless Terms and Conditions

EnTouch

EnTouch customers are reporting lost or stolen phone cell phones in twenty states: Arizona, Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, North Dakota, Ohio, Oklahoma, Puerto Rico, South Carolina, Texas, Washington, West Virginia and Wisconsin. If you’re one of them, here’s the company’s official policy:

Lost or Stolen Equipment: If your phone or other equipment is lost or stolen, you must notify us by calling enTouch Wireless Customer Service. You are responsible for all charges for Services provided to the Number for the lost or stolen equipment. We will deactivate Services to the Number upon noti cation to us of any loss or theft. If the equipment is later found, we may require that you exchange it for another phone or other equipment before we reactivate Services (if we do reactivate Services), as well as require you to pay a reactivation or replacement fee of $25.00.

Source: EnTouch Wireless Marketing Sheet

US Connect

US Connect is a smaller Lifeline Assistance company that only offers free government cell phones available in three states: Arkansas, Maryland and West Virginia. Nevertheless, it too has customers whose phones are lost or stolen. Here’s the US Connect policy.



What should I do if I lose my US Connect phone?
Don’t panic. Take another look around and try to find your phone. If you still can’t find your phone let us know right away and we’ll temporarily suspend your service so no one can use your remaining balance. US Connect will help you get a replacement phone. We usually can have it to you in just a few days, and we’ll transfer any remaining balance in your account to your replacement phone.

Call us at 817-601-4659 to suspend your account.

Source: US Connect Contact Page

Amerimex (dba SafetyNet Wireless in California)

AmeriMex Wireless does business under the SafetyNet name in California, Georgia, Kentucky, Michigan, Pennsylvania, and Wisconsin. Here is its Lost or Stolen cell phone policy.

In the Terms & Conditions section of its website, SafetyNet Wireless headlines it’s Lost and Stolen Phone Policy. Interestingly, that section never mentions lost or stolen phones.



WARRANTY EXCHANGE AND LOST OR STOLEN PHONE POLICY
Warranty Exchange Policy: SafetyNet Wireless customers shall have up to 60 days from the activation date of their phone to return any defective phone to SafetyNet Wireless. SafetyNet Wireless will exchange a defective phone for a new or refurbished phone, at SafetyNet Wireless’ discretion, during this period of time only. For a defective phone replacement, call SafetyNet Wireless Technical Customer Care at 1-888-224-3213.

Exclusions and Conditions: This limited warranty does not cover damage or failure caused by abuse or misuse of the phone or accessories. Your limited warranty excludes all direct, indirect, incidental and/or consequential damages, unless otherwise provided by law. A replacement phone can be purchased by sending a $35 Money Order to SafetyNet Wireless 2323 Curlew Rd, Suite 7B, Dunedin, FL 34698. Please clearly print your name and cellular phone number on the Money Order. The replacement phone will be replaced at SafetyNet Wireless’ discretion. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Source: SafetyNet Wireless Terms and Conditions

Cintex Wireless

Cintex provider offers cell phone to low-income customers in Arkansas, Maine, Maryland, Rhode Island or West Virginia. If you’re one of those customers, you need to be aware of the company’s lost or stolen policy.

Lost or Stolen Equipment

If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile phone by visiting our website www.cintexwireless.com or by calling Cintex Wireless at 1-877-304-9183. Upon receiving notice that your mobile phone is lost or stolen, Cintex Wireless will give you the opportunity to purchase a new phone and your number and minutes will be transferred to the new phone. Cintex will not provide you with a refund for the stolen minutes.

Source: Cintex Wireless Terms and Conditions

Easy Wireless (also known as Wireless for Hope)

Oklahoma, Kentucky, or Missouri residents who receive the Lifeline Assistance service from Easy Wireless should be aware of the company’s lost or stolen cell phone policy. Here it is directly from the company’s website:



I lost my first phone, and my second phone was just stolen. Is there a limit to how many times my Easy Wireless handset can be replaced?

Easy Wireless understands that these things can happen. Therefore, Easy Wireless tries to have a lenient handset replacement policy. Easy Wireless offers a $20 discount on replacement phones. Phone prices vary with models beginning at $20 and go up from there. Please see terms and conditions for our replacement policy.

Source: Easy Wireless FAQ

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Comments

  1. I have been with you guys for a while now and even got a replacement phone but the same thing is happening to this phone to its not lost or stolen it just won’t stay charged and I can’t see whose calling me

    Reply

    • Wrong. You have not been with us “for a while.” You’ve never been with us because we are not a free government cell phone company. This is an independent informational website. Contact your service provider directly by calling 6-1-1 on your free government cell phone.

      Reply

  2. I got a free goverment phone and plan like 2 years ago from a vender it was stolen in 2017 i need a new one and i cant remember the name of the free goverment program provider that activated it what should i do

    Reply

  4. I’m with qlink wireless since may 2018 I moved from the place I lived for 7 years and currently staying in a friends garage the past couple weeks. Out here in Kansas it had been really cold I’ve been walking putting in applications for work and about a week ago I was robbed while walking back to my friends and whoever it was stole my purse contents inside was my life basically ID social security card, DL, benefit card, my cell phone, and insurance card.
    Now I don’t know if I’m getting call backs for jobs or anything i don’t have the money to replace it can i get help please

    Reply

    • Sorry to hear about your problems, Tammy. You need to contact your service provider’s customer service team to ask about getting your phone replaced.

      Reply

  5. My easy wireless phone government phone was stolen and I made a police report . Can I get it replaced? Do I have to pay for the replacement?

    Reply

  6. What if your on disability, have had a government cell phone and was stolen and got replacement and it was stolen and you can’t afford a service on your own but the company no longer will will help you with a free phone but your in dire need of one ? Are there any other companies to help in Tennessee ?

    Reply

  7. I lost my phone but I do not remember which carrier it was under I only have the phone number. What can I do if I can’t remember the carrier?

    Reply

    • Check the USAC.org website. One of the service it offers is helping Lifeline customers figure out which service provider they are enrolled with.

      Reply

  8. My Mom is 78 yrs old and has a lifeline phone, her phone just stop working and i thought she was with the network provider Access, but when i entered her phone# on the automated line for lost or stolen phones her number was not recognized. Please help!!! She lives alone and our family desparately need a method of reaching her to check on her. She is a fall risk and tends to fall sleep without warning, possibly leaving food unattended and things like that. I am her daughter i set her up with the lifeline phone service but i cannot remember what service, i thought it was Access. I can be reached by phone 317 982-****, or email ***********@gmail.com. My mom’s name is: Mary ******, her phone# is (317)213-****. Please Help!

    Phone number, email address and last name have been redacted. This is a public forum. – Administrator.

    Reply

    • We redacted your personal information in your comment. This is a public forum and it is not safe to give out personal contact information.

      Reply

  9. I got an ANS phone for my assurance wireless,i always got problems like battery are fix( ,not replaceable),easily drained,no enough memory ,..my sister gave me a used old model of samsung 5..does it works if i just switch the sim card to this phone?

    Reply

    • Not all phones are compatible with all cell networks, Maynard. You need to contact Assurance customer service or tech support by calling 6-1-1 on your free government cell phone. They can tell you if that phone is accurate with their network.

      Reply

  11. I have a safetynet wireless account but i scratched my sim card and now my phone won’t read it. It says NO SIM CARD when there is one in. How can i get a new sim card from safetynet ? I know its the sim card that doesn’t work because i used my dads sim card on my phone and it reads it. Please help me.

    Reply

  12. Many thanks for this clear, informative article. I also enjoyed reading the comments and your witty replies!! 🙂

    Reply

  13. I had a government phone several years ago I was incarcerated for awhile and my phone lost while I was away I didn’t do anything because when called the number no longer had service and I haven’t needed one but I now do I receive medicaid services and am applying for snap and ssdi am I eligible receive a new. Phone

    Reply

  15. I sent back my broken phon and was mailed from post office drop box. ,I have no tracking number so they wasted no time suspending my account. In California assurance wireless policy is just that. I am in need of a phone homeless and disabled. Any suggestions? I do have h replacement phone which also does not work broke.

    Reply

  16. I’ve tried to get a replacement ‘true wireless’ for mine which won’t charge at all. It’s tied to my lifeline. The problem is that my hands don’t work well enough to sign at the end. I’m getting really desperate for this replacement. I’M TOLD TO USE cHROME but cant seem to make that work either. I am really in need.

    Reply

    • Contact your service provider and ask about its BYOP (Bring Your Own Phone) program. They can tell you what kinds of phones are compatible with their network, and then you can go out and purchase an inexpensive phone that meets your specific needs.

      Reply

    • You must contact your service provider’s customer service team to cancel your service or to report a stolen phone, Essie.

      Reply

    • We’re not a free government cell phone service provider, so we cannot help you, Wayne. You need to contact Assurance customer service.

      Reply

    • Call 6-1-1 on your free government cell phone, LaTira. The call will be answered by your service provider’s customer service team.

      Reply

  22. On Sept 6th I fell and blacked out.The person who called the paramedics was seen in my apt while I was passed out and might be the one who stole my phone. I have paid for the replacement phone . My old phone needs to be deactivated here are all the info I think you need if you need more please email me. phone #520/971/3608 model n817 sku # zten817n inventory id 234**** enrollment id 3494**** number under bar code 26843546461421****

    Reply

    • We’re not your service provider, Bonnie. We’re an independent informational website. You need to contact your service provider’s customer service team directly.

      Reply

  23. Stolen phone… But customer service isn’t open to report it “stolen”..
    Now I gotta wait till it’s onpen… Holiday on Monday.. wait till Tuesday to report it…
    Would be good to report it sooner…

    Reply

  24. SEND PICTURES OF FREE CELL PHONES THAT I COULD REPLACE MY PHONE THROUGH LIFELINE GOVERMENT PHONE SERVICES (phone broke)

    Reply

    • This is not your service provider’s website, Rochinella. This is an independent informational website. We suggest visiting your service provider’s website to see if they list the phones that are available.

      Reply

  25. I dropped my cool pad phone in the toilet by mistake, and it comes on and it texts messages to me and it lights up. but it won’t slide so I can answer it, I can’t cut it off unless I take the battery out of the phone. Tell me what do I do I’ve put it in rice and I have taken the battery out so it can dry, It’s been dry for 12 months. When I finally put the phone back together it won’t slide but does everything else.

    Reply

    • Sounds like it’s damaged beyond repair, Virginia. Do as the article above suggests. (By the way, we’re glad to hear that you didn’t drop it in the toilet on purpose.)

      Reply

  26. I received my phone but I lost my password to get in it to activate it. How do I get my phone unlocked so I can activate it?

    Reply

    • Contact your service provider’s customer service team, Norma. They are the only ones who can help you.

      Reply

  27. My safelink phone was dropped and now will not work. I need one with a good size screen so I can see it.

    Reply

    • If you are referring to the Lifeline free government cell phone program, the answer is yes. It’s the only thing Q Link does.

      Reply

  31. My original charger quit working and my phone is having problems charging on other chargers and gets hot while charging.

    Reply

    • Sounds like you may need a new phone, Barbara. Do what the article tells you to do.

      Reply

  32. My service is through Qlink Wireless and I paid the $25 for a new phone 4 months ago and now this one keeps over heating and won’t charge and I only have service for a few hours a day

    Reply

  33. I had Total Call service for about 1 yr 6 mo. I lost my subscription, so I called Sprint; My Total Call phone# was; (832)562-****. But when I talked to Sprint, I added $10 to buy a new pin for airtime. Ok, this is the second time I’ve bought airtime for this phone, but It’s like a 3 party phone ! When I make a call, I have to enter the phone # twice ! And who ever I call cannot call me back ! Instead it’s a different number that appears on the recieving end. that ph# belongs to somebody else ! What kind of service is this or is Sprint running scam ??? Please help me resolve this issue. Thx…

    Reply

    • We are unable to help you, Rene, because we are NOT Total Call nor Sprint. We’re a bit baffled because Sprint does not offer free government cell phones. We have to admit, though, that it is a very strange situation you’ve described.

      Reply

  34. I am having problems making calls plus texting people. I really need my phone for medical reasoñs so I can call my doctor in order to make appointments to see him. But how can I if my phone is not working right so. I need a new phone please,

    Reply

  35. I signed up for tempo free phone and the person that had the phones did not have a SIMs card so he will called his partner and he said he’d be right back he was getting a SIMs card never came back that had all my information how can I get that cancelled I have been trying to call tempo but they will not answer

    Reply

    • This is yet another story that emphasizes what we always tell our readers — DO NOT enroll at street tents or booths.

      Unfortunately, Paula, we have no better way to contact Tempo than you do

      Reply

  36. I would like to update my phone to an new free phone that has all the apps, and camera that is being advertised. How do I go about changing my old phone?

    Reply

    • You have several options. (1) Contact your service provider’s customer service team. If you’ve been with the company long enough, they may upgrade you for free. But don’t count on it. (2) If they won’t do it for free, they will let you upgrade for a reasonably small upgrade fee. (3) You can always switch to a different Lifeline free government cell phone company. That would make you a new customer and all new customers are supposed to get free smartphones.

      Reply

  37. Someone stole my phone and i cant cancel because i cant remember witch company i used is there anyway that i figure it out its been 3 months apparently im stupid. PLEASE HELP

    Reply

    • A couple things, Amanda. The new rules of the Lifeline free government cell phone program say that your account will be terminated if your phone goes unused for 30 days or longer. So the odds are that your account has already been cancelled.

      But on the off chance it hasn’t, there’s only one way to figure out which service provider you had. Go to this link and click on your state:

      https://www.freegovernmentcellphones.net/states

      Start at the top and call each of the companies one after another. Your service provider will be able to identify you by your name, address, social security number, phone number, etc.

      Reply

  38. I have a Figo virtue || , the screen is cracked and it only works if it’s on the charger if unplugged it will shut off need a replacement one don’t know my carrier can u help . Thank u

    Reply

    • There’s only one way to figure out who your service provider is, Frances, and it will require a little homework on your part. First, go to this link:

      https://www.freegovernmentcellphones.net/states

      Click on the name of your state to find a complete list of service providers in your state. You’ll need to begin at the top of the list and contact customer service at that company. They’ll be able to figure out if you are one of their customers based on the phone number, your name, address, social security number, etc.

      If that company says you’re not one of their customers, you need to move down the list and contact each company one by one until you find the one that provides your service.

      Reply

  39. i lost my phone yesterday. Spent most of the afternoon back-tracking, talking to people and Tried calling my number, of my lost phone. No luck on my search of Recovery. My question is, How can get a replacement phone and my lost phone Deactivated ??

    Reply

  40. I have a bluejay wireless phone need to be replaced the screen is damaged. Where do I get one? I am in Hawaii. Bluejay is no longer here please advise

    Reply

    • What makes you think Blue Jay is no longer doing business in Hawaii, Melvin? Its website still lists Hawaii. If you have news to indicate otherwise, we’d love to know more about it.

      Reply

  41. Hi.
    sorry to bother you but can you please direct me as to how to find out what company I have a phone with, I tried to get service and was told I already have one however I don’t. Where do I go from here.

    Reply

    • Did they actually say that you already have a phone or did they say that someone at your address has a phone? It’s not unusual for one person to get rejected because a previous resident at your address had a phone. Contact whoever you spoke to before and ask them to check the name on the National Lifeline Assistance Database. The database is supposed to help clear up these problems.

      Reply

  42. my mothers phone has been washed and dried it is a budget mobile connect budget stores in Des moines,Iowa with no success .would like to find how replace it for her shes 90 so trying to help her . thank you

    Reply

    • Your first problem – other than washing and drying her phone – is that Budget is no longer in the free government cell phone business. That means you need to switch to a different service provider. Here’s where you can find a complete list of all the companies and Lifeline Assistance plans in your state:

      https://www.freegovernmentcellphones.net/states

      Make sure you check out each of the plans to find the one that’s best for your mom. Also, make sure you tell the customer service agent that you used to be a Budget customer.

      Reply

    • First thing you need to do is contact customer service to make sure the Sprint phone you want to use is compatible with Assist’s network. Not all cell phones are compatible with all networks, Rita.

      Reply

  44. My phone charging area is damaged & I’m unable to charge it. Where in Washington DC can I take it for repair/replacement?

    Reply

  45. I call to replace my defauted ,I told by MARUS ID # 178330 that phone now using 323-506-**** will be on until i receved my replaced phone get here ! 3 days later i am cut off ! Can not make any calls or text,My Phone is cut off.Why is that ? NOW NO SERVICE at ALL

    Reply

    • It doesn’t do any good to complain to us. Contact customer service to complain, Johnny.

      Reply

    • Not sure what your question means, Amanda. What do you mean when you say, “What do I do?” What do you think needs to be done?

      Reply

    • I requested a new phone from safelink because the trac phone i have was damaged… They sent a new one it was delivered on 4/22/17 Friday and was stolen before i received it and safelink will not replace it. Please call me at 773-441-**** for renetta strong for information…

      Reply

  47. please help ive been trying to get a new phone for 2 month mine is broke beyond repair no screen it can recieve calls but i cant answer or call out ive tried calling email talking to the peiople that gave me phone but still nothing i need this phone because of my mediical so please let me know where i can get replacement

    Reply

  48. Need a replacement phone from Access I Wireless, it was crushed, I couldn’t use, couldn’t reach access & now its either lost or stolen. I Have medical issues and really need my own phone. Where ever the phone is service may be active but u can’t open it, it doesn’t ring & haven’t been used in months. It only said Kroger. I’m in Buffalo New York, there is no Kroger here in NYS

    Reply

    • Please tell me why I have not gotten my replacement phone yet, it has been 15 days now?

      Can’t get a job without a phone, and it was only like 3 months old and stopped taking a charge and therefore, no screen to come on to dial out with, or ability to text, talk to or answer the phone.

      HELP!

      Reply

      • You may be reacting too soon, Mark. Most of the free government cell phone companies say you’ll get your phone in two weeks, but our readers say it often takes three or four weeks. Sometimes it takes even longer.

        Reply

  49. I would like to switch to access wireless government cell phone please send me the papers to sign and send back please

    Reply

  50. Why isn’t qlink in the lost or stolen and replacement phone in the category of the government phone does qlink even got phone condition policy for lost or stolen or damaged phones cuz I didn’t read anything bout qlink coverage on lost or stolen or damaged government phones

    Reply

    • Good point, Michael. Note the date on the article. It was written before Q Link’s dramatic growth spurt and the company didn’t qualify for the list when the list was compiled.

      Reply

    • We only covered the largest service providers, Joseph, and Truconnect didn’t make the cut. We’d suggest that you go to the TruConnect website, click on “terms and conditions” and then do a search for “Lost.” We suspect you’ll find the info you need. Alternately, you could try calling Truconnect customer service.

      Reply

      • I had truconnect to begin with. When my phone broke I called customer service. There was no charge for replacement. But it could take up to 60 days. Day 61 I called and was given the run around. Day 65 I finally reached someone with half a brain and was assured phone would be mailed. Day 70 my phone arrived. It wasn’t a smartphone .like I had to begin with and to top it off, the phone did not work. When I called they informed me they didn’t have to replace my phone with the same phone. I told them that was all well and fine but I believed they did have to replace it with a phone that worked. They said they did and hung up. Needless to say I changed service.

        Reply

    • Contact TruConnect customer service. You can find it listed on our Providers page (shown at the top of this page).

      Reply

  54. I have cracked my phone screen and was wondering if I can get it replaced?I really need this phone and have low income and food stamps and draw SIS please text me back and tell me what I need or can do to have it replaced please

    Reply

  55. This is the second time in the last 60 days that you have turned my phone number and my momson number off 6572389939 and 6572933000.you need to turn them back on and stop turning them. What’s a life line good for if you can’t use it.

    Reply

    • “We” have not turned off anyone’s phone, Dean. We’re not your service provider — we’re an independent website. You need to contact customer service at your service provider to complain.

      Reply

  56. ***PLEASE RESPONE** I AM 68 YRS OLD AND I’M ON MEDICAID/FFO STAMPS,ON 10-2-16 I SIGNED UP FOR A PHONE AND GOT ONE-10-30-16 IT WAS STOLENED AND ON 10-31-16 I REPORTED IT TO ACCESSWIRELESS,I DID ASK FOR A REPLACE ONE AND THEY TOLDED ME I CAN NOT GET ONE.SUGESTED I BUY ONE-MY SISTER PURCHASE TWO PHONES FOR ME AND WE TRIED TO HAVE THEM ACTIVATED BY ACCESSWIRELESS AND WAS TOLDE THAT THEY NOT COMPATIBLE WITH THEIR SYSTEM. MY QUESTION TO YOU IS HOW DO I GET A PHONE FROM THEM???????PLUS MY ACCOUNT IS STILL OPEN WITH THEM.THEY WILL NOT CLOSE THE ACCOUNT ANDWILL NOT GIVE ME A PHONE..MY PHONE NO IS(240 421 ****)ON THAT ACCT.

    Reply

    • If they told you that you were ineligible for a replacement phone, you can buy your own phone, Marston, but you need to make sure the phone you purchase is compatible with the Access network BEFORE you buy it. But it’s much simpler to purchase an upgraded phone directly from Access. You can find all the models they make available on their website.

      Reply

  57. my phone was working and access wireless sent me a text to my phone to upgrade phone by dialling ##72786# and every since i dial that number i cant used my phone cant call 611 or customer service for help..

    Reply

    • Go to the Access website. Click on “Customer Support” and then on “Contact Us” and you’ll reach an email for that will allow you to contact Access customer service. It’s a terrible system that makes it as difficult as possible for customers to actually get in touch with a live person, but it’s the only method that’s available.

      Reply

    • Nowhere in the above article does it say you can get your cell phone turned off by leaving a commennt on a website that is not affiliated with your free government cell phone company. You need to contact your service provider’s customer service team, David.

      Reply

  59. The reason in trying to get a hold of someone is because you’re service absolutely sucks! I only had the phone for no longer then a week and it just completely stopped working, don’t want to charge or nothing and the people that work for the company won’t give me a new phone I am very unhappy and I need this service disconnected so I can get a phone somewhere else

    Reply

    • Actually, our service is remarkably good. But, unfortunately, we’re an independent website and not your free government cell phone service provider. If you want to complain about their service, you must contact them directly by phone or online.

      Reply

    • You don’t want to contact us, Melissa, because we are not your service provider. We’re an independent website. You need to contact your service provider’s customer service team by phone or online.

      Reply

  61. My phone had dropped and it’s now no longer working at all ,I’ve called Acess wireless several times and all I received was automated response I need to speak to someone to let them know that my phone is completely damage please help

    Reply

    • Many readers complain that it’s impossible to reach a live service rep at Access. Go to the company’s website and attempt to get in touch using the site’s customer service email for. Wish we could offer you a better idea.

      Reply

    • You need to contact your service provider’s customer service team to get a replacement phone, Jennifer.

      Reply

  63. I got a access wireless smart phone few days ago from agent in Kingsport, Tn. My number is 423 293 **** and passcode ****. My name is Paul Britt *********.
    Something happened to the place where I stick charger end into. It will not go in so I can charge the phone. Probably the little prongs or whatever it is called. I am elderly and disabled. I need a working phone. Currently I am using a cell phone 423 367 ****. You can call me on it but I need my cool pad access wireless phone. Is it possible you could sent me another phone out to save time of my sending you the damaged phone first?
    Please respond as I need the phone asap. Thank you.

    Reply

    • First of all, Paul, we cannot help you because we are not your service provider. We’re an independent website. You’ll need to contact your service provider to solve your problem.

      But more important, PLEASE don’t ever leave all your personal information on a public website. We eliminated your address, your password, your account number, your phone number in order to protect you from identity theft and fraud.

      Reply

  64. My lifeline phone needs to be replaced because its only works on speaker, doesn’t have internet, can’t take pics and won’t connect to headphones or bluetooth. How can I get a replacement phone in Iowa.

    Reply

  66. Hi i have had my assurance wireless åhone for about 3 years. its broken now. can and how do i switch to an old phone i have?

    Reply

    • Maybe. We say that because not all cell phones are compatible with all cell networks. Call the Assurance customer service or tech support team so they can help you determine if the make and model of your old phone is compatible with their network.

      Reply

  67. I lost my cell phone at a bus stop. I placed an ad on Craig’s List hoping the person who picked it up would contact me via e-mail. I don’t know the carrier I have ( I can’t find the paperwork), nor do I know the brand of the phone. I called my number hoping whoever has my cell would pick up, but it went straight to voicemail. Please help!

    Reply

  68. My phone is damaged and i need a replacement phone. I already tried calling the ##72786# number and it did not work. I have access wireless and live in Lakeland fl. I have a coolpad 5560S

    Reply

    • We don’t know what thet number is, but it’s not the number shown in the article. Unfortunately, Access has gained a reputation for making it impossible to speak to an actual live agent. Try the email form on the company’s website.

      Reply

  69. My phone won’t charge. I replaced the battery and it still won’t charge. Can I order a free replacement? I have the Logic M5 phone from Life Wireless.

    Reply

    • You probably will not be offered a free replacement, Reggie. But here’s a thought: A few days ago another reader said something very similar to your comment. Turned out it that his battery charger was broken. Check eBay or Amazon for an inexpensive battery charger. Or take it into a store that sells that model phone to see if it will charge there.

      Reply

  70. I live in Ct and have a free telephone. I have won a go play telephone made by Alcatel. Am I able to transfer my telephone to this new telephone?

    Reply

    • The best answer we can give you is “maybe.” Sorry to be so imprecise, but it is completely dependent on the make and model of the phone and whether it is compatible with your service provider’s network. Only your service provider’s customer service or tech support teams can answer your question.

      Reply

    • Absolutely, Lucy. Did you read the article on this page? It tells you exactly what to do.

      Reply

  72. I live in Arizona. My phone is just dead, black screen. It won’t work anymore. How do I get a replacement.

    Reply

  74. this insurance wireless thing is really a bunch of bull I actually called ur number that in there book.com with the phone and 3 * afford it to sprint and that they can give me information when they’re the ones are supposed to be taking care of insurance wireless router mobile stuff now so I’m in lost and I can get another free government phone because they say I have this phone but phone damnation you can get it replaced that’s awesome yes dear

    Reply

  75. I signed up with SafeLink Wireless a California LifeLine Provider cell phone on 4/5/16. I called the number to check why hasnt the phone come. but i cant get through to talk to anyone.

    Reply

  76. How long does it take to have your phone ordered ?

    I ordered a phone couple weeks ago, and I still haven’t received anything in the mail, what do i do ?

    Reply

    • The delivery times varies from company to company and state to state and month to month, Christopher. We’d suggest you call customer service at the service provider you applied to and ask that question.

      Reply

  77. i have access wireless and can not reach a live person. i have a problem with my phone and do not know where to go to trouble shoot my phone or to buy another

    Reply

    • Just keep trying, Brenda. Or you can also try contacting the Access tech support team online to discuss your problem.

      Reply

    • You have two choices: (1) Call or email your service provider or (2) Just stop using your free government cell phone for 60 days and your account will be automatically canceled.

      Reply

  80. Something is absolutely wrong here! My Life wireless broke last night and as I read above call the number that’s listed to report it. They seem to cant enter my file because my address and name does not match! I’m so upset because the day I sign up, the lady who entered my information used my California Identification Card and welfare card so I don’t know why I should be put in this situation to have a problem to enter my account. I don’t have my papers or box no more so I don’t understand why your system would say something else when I wasn’t the one who entered my information, it was your employees who did! I’m very irritated right now!!

    Reply

    • It’s not “our” system. We are an independent informational website that not affiliated with any of the Lifeline Assistance companies. You must contact your service provider directly to solve your problem. Good luck.

      Reply

  81. I think it is so nice to have so many telephone services that offer free telephone service to low income individuals, that may not be able to afford service, this type of service puts a phone in the hands of every household that desire to have their own phone service, and just could not otherwise afford another bill. Thank God for the person that came up with this kind of service in mind. it is not everyone that thinks about the poor .But the Bible says the poor we will have with us always.

    Reply

  82. when ever charge up mina old reach out gov. cell phone . sum thing es wrong w/ mina ph.batteria . una it won’t charge up . need a replacement w/ another ph.batteria fix it. una need a plug fix mina phone ir w/ it. why u all cut off mina reach out gov. phone u all owe mi sum free minute on it. thy cut off la other phone through safe line una it wasn’t experience at all. sent b.c. hace their company .

    Reply

  83. Trying to find a place to fix my phone Tht is cheaper its a government phone so I was hoping there was a business tht does tht

    Reply

    • If your phone is broken and you’ve had it for more than a year, you should be able to get a replacement phone. Call your service provider first. Each company has different rules and regulations, so reach out to several to find out what they can do for you.

      Reply

  84. My phone was stolen, I kept trying to contact Access Wireless for twenty four hours no customer service came on the live I kept getting a recording that cycle relentlessly. could not reach a live person. I could not report my phone stolen and block from receiving another. The one that was stolen is connected to my social security number and stored pin numbers for my bank and other personal items.
    what kind of rag tag company is this to tie me up, while the criminals run around with my phone that might cause me problems in the long run.
    they need to get it together or get out of the business, my next call will be to Walmart that promotes this silly company.
    Please turn the service off so I can get another service and save my friends from receiving harassing call.
    the number is 786-209 6432, off please.

    Reply

    • Unfortunately, Stephen, FreeGovernmentCellPhones.net is not affiliated with Access. You must get in touch with the company’s customer service team.

      Reply

  85. I was given an Assurance Wireless cell phone at the local HHSA building here in Oceanside,CA about 2-3 weeks ago.I take care of my phone.It has never been dropped or damaged.3 days ago I noticed that the female connector on the phone has a piece of metal that is bent,sticking out,so it will not connect to the charger.I have no idea how that happened,maybe when I removed the charger .I charge my cell at night when I sleep and it keeps it charge throughout the day.I have had this phone about 2 weeks.It is my only source of contact.Please send me another phone.If you want me to send the old phone back please send me return labels.My number is (760)458-****.My address is 149 **** Drive Oceanside,CA *****

    Reply

    • This website is unrelated to Assurance Wirless or any other free government cell phone company. You must contact your service provider to solve your problem.

      Reply
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