http://www.youtube.com/watch?v=3JFQAi6Ii2s
Let’s call this a mixed review. We’re not sure cell phone company ReachOut Wireless will be completely happy having TrillChick as a spokesperson in this YouTube video, but she certainly offers an honest point of view.
In case you can’t view videos, we’re also providing a transcript so you can read what TrillChick has to say. We’ve also highlighted what we consider to be the important sections.
TrillChick: Wassup? It’s Ann (?), coming back with some valuable information for some of y’all people. Well, umm, the thing I’m trying to do … I … I have been trying to put a video on YouTube for every day and in order to do that I have been going back into a box of videotapes that I’ve filmed, like, over the years and some things I was just working on, making family videos and stuff like that. But as I was doing that I saw that some of the stuff was very entertaining and very funny to me. I don’t know about everybody else, but I made some people mad by putting some stuff on there and I’m sorry. I apologize. So I decided to try something different today. I’ve got some information for y’all. I don’t know if y’all have about the public assistance phones that you can get a free phone with, depending on which plan you choose, with up to 250 free minutes per month that they add on there and you don’t have to pay anything for it. You just fill out the form and you send it back and you can actually call the number. Here’s the box right here (holds up box). You can see this is the box ‘cause I got my mine. Mine came in a couple weeks ago. And the phone is actually really crappy and, but, it’s free so, you know, who can complain about something free? I got my phone and, like, the first day this little top part, the covering for the antenna, it fell off. And, I mean, it still picks up and works and everything, but the antenna fell off and I couldn’t find it. I looked everywhere for it. Couldn’t find it. But it’s an alright phone, you know. It’s a Kyocera. Comes with a charger. Doesn’t have any instructions. You have voicemail on the phone and it’s 250 minutes every month. And if you have another cell phone, whether you have an unlimited plan or not, you know, it could be helpful for you. And the phone doesn’t cost anything. You just need to meet the requirements and, you know, they’ll send you a phone. You fill out the papers. I don’t even know how long it takes for it to come in ‘cause I never check my mail but maybe once or twice a month. But I checked it and it was in there and it had over eight hours of talk time on it. I don’t know how long it had been in the box, uhhh, yeah. The only other thing I would say about these phones is that I wouldn’t talk about any business that I wouldn’t want anybody on earth to hear about on the phone because it’s gotta be some catch with the phone. I mean, it’s a government … it’s a government free phone. What I’m thinking is that they use the phone to do drug trafficking probably or possibly any other thing that may be going on illegally. And also if you have cell phones just like this one, I know that the FBI has been known to do things like record people from the phones and even if you turn your phone off they can still pick up. You know, you would have to remove the battery from your phone just in case you do get this phone. And another thing: I haven’t done any text messaging from the phone, but people have told me that text messages use up a lot of minutes. So if you have the government-assisted phone, don’t text if you need all your minutes. And the place where you can get your phone is at ReachOutWireless.com and I will put the number on the screen right here and the web address right here. And down below I will have links so that you will know where to go or who to call to get the phone. Thank you for watching and please subscribe and rate. Bye.
We’ve had lots of good reviews of ReachOut’s free cell phone program and we’d like to get your feedback on your phone, too, so our other readers can make up their own minds.
Thanks for the honest review, TrillChick. But don’t worry, we’re pretty sure the FBI isn’t listening to your conversations.
haylee says
My grandfather just recently got a flip phone threw reach out. The phone was working fine at first now if he calls someone or if someone calls him he can hear what there saying but the other person can’t hear what he’s saying. Why is that? Help any one?
dennis adkins says
thank you very much 4 helping me get a free phone. god bless you
bill says
I had my phone for 2 yrs with no problem but for the past month or so I can not acess my minutes.it use to tell me my hrs/min.balance on each call but not any more.. then my wife called me & said my phone is not set up for voicemail..I had voice mail for over 2 yrs i tried the #6673 & after putting in my mobil number they say can not retrieve my account..when I call them it stated my waiting time is # 38 or so..i don’t know how many min. I have left so I hang up..i have not received my 250 free minutes for month of January.i usally get an inbox from them stating my free min. have been added..i tried live chat but was on over an hour & no one responded.. but I can purchase minutes.. that still works…i had to purchase 2 hrs of minutes & still I I have no clue how many minutes I have left..i need that phone for doctors, testing at hospitals lawyers etc..It’s my only phone…. someone screwed up big time..you lost my vote reachout wireless
Carissa says
I have been arguing with them for 9 weeks. I ordered a replacement phone on 3/6/2013. After eight weeks of telling me that there were delays they say my order was cancelled. I never got my $39 back so I continued to do the online chat thing. They asked for my statement I sent it in to formats. They then said that they needed a picture of the statement. So I sent that then she said she needed more information on the statement than is provided by the bank and then asked me to highlight the clearly visible lines that said Reachout wireless. I told her to print it and do it herself. I then informed her that the whole thing was insane and that I would be complaining on any webaite I could find and that I would report it to the BBB which I did this evening. They are horrible. I can not believe how rude and insensitive they are.
Hugh says
Can’t understand them. Very poor English, and when you ask for someone that you can understand they get angry and rude. They put you on hold for too long too many times switching back and forth. Reachout wireless took 300 minutes off my phone; Jeffrey Paco said they were having technical problems and I would have my minutes back within 24 hours plus the 250 minutes they owed me for the new month. That never happened! Ten days later they said I should call back on the 11th. When I called back, they said I had to write them a note saying “I want a free phone” and re-apply. We had a death in the family at the time all this was happening. When you need the phone the most you can’t depend on them. Now I am applying with another company.
Jessica says
I have had reachout wireless for about a year and I love it. Let’s face it people, it’s a free phone with free or incredibly low minutes. I have had a few problems but they have always been resolved in a timely manner. I live in California and we have to pay 2.50 a month to keep the service active. For 2.50 we get about 5 hours of talk time and 250 texts. You can’t beat that. We can also get unlimited everything for 26 dolars. The best way to talk to a representative is on the internet. I usually use someone elses phone for that. Just hit ” live customer support”. I feel bad for everybody who is having problems cause I know how important it is to have a phone. Good luck everybody and have a blessed day.