<< All Free Cell Phone Providers
True Wireless serves the states of Arkansas, Maryland, Oklahoma, Rhode Island and Texas by providing Lifeline Assistance cell phones to the financially disadvantaged. These government cell phone plans are completely free in all four states.
True Wireless Plans
Arkansas, Maryland, Rhode Island
Free cell phone, 1000 minutes of talk, 1000 texts, and 2BG data per month
Oklahoma (Non-tribal plan)
Free cell phone, 1750 minutes of talk, 2000 texts, 2GB data per month
Texas
For reasons we cannot begin to explain, True’s website says that it does not offer service in Texas, but that service is offered by its sister-company, SurgePhone. It doesn’t matter to us which company provides the service, and we doubt that it will make any difference to you, either, as long as you get your free phone service. Here are SurgePhone’s Texas plans:
Texas Value Plan (Free)
Free cell phone, 10 hours of free talk, unlimited texts, plus 1GB data per month
Texas Sweet Plan ($10 per month)
Free cell phone, 20 hours of free talk, unlimited texts, plus 2GB data per month
Texas Boss Plan ($35 per month)
Free cell phone, unlimited talk, unlimited texts, plus unlimited data each month
How to Qualify for True Wireless
The qualifications to get a phone from True Wireless are the same as for the other companies in the same states. You probably qualify if:
(1) You already participate in another State or Federal assistance program such as food stamps, public housing, or Medicaid (and others). Each state page on our site has the eligibility criteria.
OR
(2) Your household income is at or below 135% to 150% of the poverty level according to your state and/or the Federal Poverty Guidelines.
* See Federal Poverty Guidelines
How to Contact True Wireless
Contact:
True Wireless
Sign Up For Service: 1-877-818-RING
Spanish Support: 1-877-818-RING
Customer Service: 1-877-412-1919
Latest News on True Wireless Wireless:
Shellie Nicholson says
My name is Shellie Nicholson, and I had moved down to Southeast Oklahoma, Antlers, OK, with my boyfriend. It did not work out with us, so I moved back home. I get a text from your company saying I needed to verify all of my information. I verified
everything except for the address, and everything was in his name, so since I couldn’t verify his address they turned off the cell phone. Before your company, I was with ez Wireless for about 3 years, but once I went down there I had horrible reception so that’s when I switched to your company. Now that I don’t have any service, ez Wireless keeps sending me text messages on my old phone to come back to them. I had much better reception, even here in Northeast Oklahoma, with your company. I’m wanting to know if I can get back with your company even though I live here in NE Oklahoma? I hope I get a response in a speedy manner, because if I can’t get back with you guys, then I will have to go back with ez Wireless, because I haven’t had phone service since they shut it off. My email is at the top of this, but just to make for sure, here it is again. ********@gmail.com. Thank you, and I hope to hear from you soon.
Shellie Nicholson
3/22/2020
Free Government Cell Phones says
It’s not “our” service, Shellie. This is an independent informational website. You need to speak to your service provider’s customer service team.
Angela Ritchie Wood says
How long does it take to get a free cell phone? I just applied tonight.
*******@gmail.com
Angela S Ritchie Wood
Free Government Cell Phones says
Most companies say two weeks, but there are a lot of variables. Some readers say it took three or four weeks or even longer. Good luck.
Debra says
Want to order min need the ordering on my phone
Free Government Cell Phones says
We’re not your service provider, Debra. Check out its website or call its customer service team.
Nacola says
Phone is lost but found 300 miles from ne
Free Government Cell Phones says
Is there a question buried in that comment, Nicola?
Rebecca moore says
How do I unlock the network for a straight talk phone. I have true wireless as my current cellphone provider, and an lg stylo5 phone thats locked to the straight talk network.
Free Government Cell Phones says
Have you confirmed that your LG phone is compatible with the True network? Contact that company’s customer service team.
Anthony Toste says
They only used GSM so it must be AT&T and T-Mobile compatible
Damara N Harbin says
My phone turned off and wont charge and I have only had it for 5 months. I was told that it is only under warranty for 72 hours upon activation. I have referred numerous people to your company and feel this is a complete lack of customer care. I really appreciate your service but being sent a refurbished phone with internal problems is not my fault yet I no longer have service because I can not afford a phone upgrade.
Free Government Cell Phones says
We can’t blame you for being upset, Damara, but don’t be mad at us because we are not your service provider. This is an independent informational website.
Laura Lewis says
How come I don’t have service? I renewed with my Medicaid instead of with my food stamps card.
Free Government Cell Phones says
We’re not your service provider, so we can’t tell you what the problem is. Contact that company’s customer service team.
Anthony Toste says
All you have do call Ture Wireless
Amy Kirkwood says
I called to see about getting a true cell phone government plan but what they told me over the phone was significantly different then what you have published here. I find that dishonest.
Free Government Cell Phones says
What did they tell you?
Deasora Briggs says
I want to cancel my service with true wireless because I have been offered a better deal with Assurance wireless
Free Government Cell Phones says
Here’s an article that tells you exactly how to switch your service from one company to another
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Gordon Burrell says
I’m trying to find out y I never received my phone
Free Government Cell Phones says
No way for us to know because we are not your service provider. Contact that company’s customer service team, Gordon.
Tommy says
I am homeless I have been trying to get a phone but your company have blocked me I cant get one sent to the church that I have a mail box too I cant get one sent to the post office box even though it is general mail I don’t have a home to have one sent to so tell me how do I get a phone so I can get work I want to work.
Free Government Cell Phones says
It’s not our company, Tommy. We’re an independent informational website, not a free government cell phone service provider. Unfortunately, you have run into one of the biggest flaw in the program. It will not provide a free cell phone to you unless you have a permanent address or unless you are at least a resident of a homeless shelter. If you can get yourself into a shelter, you can legally use that address to get a phone.
samantha says
account number Acct # 200**** and my phone is not working
Free Government Cell Phones says
Sorry, Samantha, but we are not affiliated with True Wireless. You need to contact the company’s customer service team directly.
Angela says
I have a renter that is a single parent and she applied online for a phone 3 days ago, but she has not gotten an email nor has anyone tried to contact her on my phone. She also has not received anything in the mail either. How long does it typically take to receive a phone and what is the next step after she submitted online her application? She uploaded her food stamp card and her drivers license when she submitted the application.
Free Government Cell Phones says
She should go to the website of the company with which she enrolled to see if it offers a “Check Your Status” function. If so, she can check exactly where her application stands. If not, she should contact the company’s customer service team.
Louri Graham says
I recently sent the copy of my SSDI benefit statement to the phone that was in my email I finally got an address I was in a homeless shelter
Free Government Cell Phones says
We’re not quite sure what question you’re asking, Louri. But it sounds as if you need to speak to True Wireless customer service team. Use the contact info we provide in the article above.
Bernice mitchner says
Please let me know if I can get a phone number is the same thing as a result of the time to get the same thing happened please
Free Government Cell Phones says
Sorry, Bernice, but we have absolutely no idea what it is you’re asking us.
Amber says
I got a new LG phone for my AT&T account now I’m wanting to let a family friend have my old LG phone what how do I get the unlock code for his US Cellular prepaid sim to register in the LG AT&T phone
Free Government Cell Phones says
Contact customer service at the free government cell phone company you want to enroll with. They will give you the details you need.
Correna says
How can i keep my service and change phone number
Free Government Cell Phones says
Yes. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
Behm says
Can i add five dollars
Free Government Cell Phones says
Not with us. We are not True Wireless. You need to speak to its customer service team to get your question answered.
Stephanie Blythe says
I have a true wireless phone, and was assigned a new number. I cannot figure out how to get the phone turned back on and no way to call the 877 #
Thanks,
Stephanie
Free Government Cell Phones says
Have you checked the True website?
Darlene Thompson says
How do I transfer my true wireless cell phone back to Qlink service
Free Government Cell Phones says
Here’s an article that will tell you exactly how to do it:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Shaneluper says
How do I get a free cell phone
Free Government Cell Phones says
You start by figuring out if you are eligible, Shane. Here’s where you can find that info:
https://www.freegovernmentcellphones.net/basics/qualify
Chaketa mcfee says
I have a phone already with a link wireless I’m trying to see if I can get a free phone from true wireless
Free Government Cell Phones says
Here’s an article that tells you how to make the switch from one service provider to another, Chaketa:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Free Government Cell Phones says
You can only have one free government cell phone at a time. But you can switch from one service provider to another any time you want.
Gladys Speaks says
I can not check my email please text this number 479 353 ****
Free Government Cell Phones says
We can’t help you, Gladys, but you can call 6-1-1 on your free government cell phone to be connected to customer service.
Gladys Speaks says
I am seeing if I am approved for a free phone
Free Government Cell Phones says
This is an independent informational website, Gladys. So there’s no way for us to know if your enrollment has been approved. Check with the service provider you enrolled with.
Anthony Toste says
Hi everyone I just let all know at one point in time True Wireless used be a very good service but ever scene it sold out to KSIX Media Holdings which run by Axia Management it has got so bad with them doing data sharing across min people as possible with if you on AT&T cell service which has a 25GB per account which gets all eat up in little as 5 day when data cap are reset on 16th so if ever wonder why there no speed and always stuck on very slow download speed know you know why as I’m in the Oklahoma.
Marian M Thompson says
I am having trouble receiving and answering calls on my phone what do I do is and I have tried calling to see if someone could assist me over the phone
Free Government Cell Phones says
If you cannot get to a live person at True Wireless, Marian, it may be time for you to switch service providers. Here’s where you can learn how easy it is to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Rebecca hernandez says
Yea I had a goverment phone and you shut it oof can I get a new one.
Free Government Cell Phones says
We didn’t shut anything off, Rebecca. This is an independent informational website. You are now free to enroll with any free government cell phone company in your state. Here’s where you can find them all:
https://www.freegovernmentcellphones.net/states
Dana Coble says
I just would like to ask everyone that reads this and that uses True Wireless, to please take a moment and post your APN settings that you’re currently using for data, mms, and internet please. You’ll be helping me out a lot and probably a bunch of other people as well. Please and thank you and God Bless!!!!
Anthony Toste says
Wish I could help Dana but my Phone doesn’t display that info as it is an AT&T iPhone with same AT&T carrier service
Patsy says
Just got my new phone. I love it
Free Government Cell Phones says
Outstanding, Patsy.
Pamela says
I received a phone that was not what I picked out!!! I was supposed to get an Android smartphone and I got an LG slider that has to have a memory card to use any features. I was supposed to get 700 free minutes and some data. This phone isn’t worth having. I can’t see the keyboard and apps are useless. I want my smartphone I picked out. Battery doesn’t hold charge!!!
Free Government Cell Phones says
Your complaints are valid, Pamela. Contact your service provider’s customer service team ASAP to complain. You can contact them by calling 6-1-1 on your free government cell phone.
Anthony Toste says
Go to Walmart and pick up microSD which support all way up to 32GB as for battery that common problem best just get new battery off ebay, you get what ever they have in stock Pamela and usually 97% of the time it is a refurbished phone if want a good phone best buy you own with the same cell service carrier that you on or find a used unlock phone and make sure that it is unlock.
Jennifer says
How much minutes do I have left on my true wireless phone please let me know
Free Government Cell Phones says
That’s a question that can only be answered by your service provider (contact customer service) or by yourself if you Google the make and model of your phone plus the words “user manual.”
Anthony Toste says
If you have AT&T service with Ture wireless just dial *646#
N. Holt says
I really did not like True wireless. I wish I would have researched them before. The minutes they give are not enough if you don’t have a land line. Then if you have minutes left they do not roll over. It’s like they take them back. I switched and before I received the other phone they cut the service.
so I am without an active phone until I get the other one and activate it.
tresa renner says
I filled out application and sent in my id and card id and got an email. i have not heard anything if i have been approved . i deeply need this service . please email me with info if i need to send more info or anything else.
Tresa Renner
Free Government Cell Phones says
We’re not True Wireless, Tresa. You need to contact its customer service team to get the answer to your question. You can find the contact info in the article above.
Shianne Linder says
How do I change my pin code on my phone if I forgot it?
Free Government Cell Phones says
Depends on the make and model of your phone and your service provider, Shianne. We’d suggest that you call your service provider’s customer service or tech support team.
Clyde Wallace Taylor Jr says
Clyde W Taylor Jr
I have heard of such of a phone but this the first time I have ever applied and this will be the best thing I have ever gotton. Thank a lot
Free Government Cell Phones says
Great, Clyde. Hope things work out well for you.
Cynthia Conner says
How do you get the tribal package I have my Indian card
Free Government Cell Phones says
Contact customer service, Cynthia. You can find the contact info in the article above.
Richard P Mayberry says
Can i get a phone if i reside in maryland but my mailing address is in Pennsylvania? Im homeless
Free Government Cell Phones says
No, unfortunately, Richard, that’s not possible. You need a mailing address in the state in which you apply.
oshin temidayo says
please send me factory password to unlock my vooz cellphone.thanks
Free Government Cell Phones says
We can’t help you with that, Oshin. You’ll need to contact your provider’s customer service team.
temmy says
please how do unlock my password for vooz cellphone?
Free Government Cell Phones says
We can’t help you with that, Temmy. You’ll need to contact your provider’s customer service team.
Nancy says
My phone locked aso well did u ever get the code to unlock it if so can u send it to me at *********@gmail.com please and thank u so much
Free Government Cell Phones says
We’re not your service provider, so we cannot help you with your unlock code, Nancy. Call 6-1-1 and speak to that customer service team.
Anita Austin says
I have true wireless just don’t like the small phone
Free Government Cell Phones says
If you switch to a different provider, the new provider is required to give you a smartphone, Anita. Something to consider. Check out this article for more info:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Anthony Toste says
You save up and buy used iPhone that what I did is the way to go.
Anita Austin says
How can I get my minutes added to a phone I have now. It’s an LE android thru straight talk.
Free Government Cell Phones says
Check with True Wireless to make sure that phone is compatible with its network, Anita.
Austin says
Hey i recertified my plan after phone shut off. How long before it comes back on?
Free Government Cell Phones says
It probably won’t come back on, Austin. Your account was cancelled for non-recertification. We think you’ll probably need to reenroll, but that could be good news. You may be able to find company that offers a plan that works better for you. Here’s where you can find all the companies offering free government cell phones in your state:
https://www.freegovernmentcellphones.net/states
veronica says
i have a true wireless iphone that i want to unlock for any carrier how can i do it or where can i call so tey can help me.. they stopped giving me my minutes and i need a phone
Free Government Cell Phones says
You’ll need to contact your former service provider’s customer service team, Veronica. Shouldn’t be a problem. I just had my former service provider unlock an older cell phone for me. They did it quickly and with no complaints.
Patricia Herman says
I just filled in the forms and got to the point where you need photo ID so uploaded that and now have gone to team@truewirelss.com– no place to send my photo. Also saw no space to fill in about caregiver who lives on my property in separate building. Thank you.Patricia
Free Government Cell Phones says
This is not True Wireless, Patricia. This is an independent informational website. You need to contact True’s customer service team using the contact info we provide in the article above.
Sofia says
Can we switch are provider once we already have one because I have true wireless but 500 min/texts aren’t enough
Free Government Cell Phones says
If you have internet as part of your plan, you can switch service providers once every 12 months. If you don’t, you can switch once every 60 days.
Tammyejackson says
Is the 19.99 a monthly payment or a one time fee? can you use your same number or are you provided with one is there a SIM card?
Free Government Cell Phones says
The $19.99 is a monthly fee that gets you the additional minutes and texts shown in the article.
Yes, you can keep your current number, but you must make sure you tell the customer service agent, “I want to port over my current number.”
jewel Burnett says
This company is horrible, my hone went out and i have been waiting for a replacement that i paid for,.for 3 months,.get the same response every time i call to check in it,.I have never gotten a answer yet!.
they when i went to get another ohine they said it was on port freeze, thisis just a flip phone no data! should never have out in a port freeze..I will be filing a complaint with USAC thanks for
Anthony Toste says
You read this
http://www.truconnect.com/blog/lifeline-free-phone-port-freeze/
You can filing all the complaint you want with USAC it will must likely get you nowhere
Randolph harris says
My name is Randolph harris I have apply for a phone and have not received nothing is this a scam .I have a phone that does not work in my area. I have spoken to some one 1st time received he says I will received one nothing second one nothing again. I need a phone.
Free Government Cell Phones says
How long ago did you speak to them, Randolph? The companies usually say it will take two weeks or so, but our readers say it takes three or even four weeks.
Sara says
I need to ny minutes with cash is there stores that sell minutes for my phone
Free Government Cell Phones says
Thousands of them, Sara. Here’s an article that tells you all about it:
https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair
Melvin Walton says
True has HTC amaze seems that they go thru a good batt. In 5 hrs.use.the problem is they don’t have good batts. I have shamed them 2 times & still the best batt. I have gotten takes 4 days to charge.oh by the way you have 3 day warranty. Their customer service sucks big time,you will need a foreign speaking friend to get your point across, REALLY,no kidding,also surprise your first bill isn’t a dollar.but it’s not that bad $3. I am going to buy a batt. On monster batt. $10 .Watch out for roaming fees.also take off all apps that you can for longer use time. All in all I like the phone but……….It was easy to get phone,used photos that I texted,got in less than 2 weeks.so if your willing to get your own batt.as they say ” you pets your & you takes your chances”
Melvin Walton says
My HTC amaze stopped working in less than three months ! Tru wireless wants $30 to replace it ! I also have an Tulsa area code & I am in Oklahoma City ! They want $30 dollars to change this also ! I bought a battery for my phone & then it stopped working ! Now the Tru store closed ! This is getting to be a headache ! I think I will use it til they get tired of not getting any payments & cancel my account !
Free Government Cell Phones says
Just wondering something, Melvin. Are you saying that you are making payments on your free government cell phone?
Karen Turner says
I was wondering when I would finally get my phone. I have been waiting for about a month and I still don’t have my smartphone from true wireless. If you don’t have phones to give then why have people even sign up. Please send me a phone I havent had one in three months!!
Free Government Cell Phones says
Most of the Lifeline free government cell phone companies say you’ll get your phone in about two weeks. Our readers report that it often takes three or four weeks. If it’s been a month, you might want to contact Life’s customer service team to learn the status of your phone.
Loreta Rose says
Can I use my own phone and have activated with true wireless. It’s an IO6
Free Government Cell Phones says
Not all cell phones are compatible with all cell networks, Loretta. Your best best is to call your service provider’s tech support team to find out it that phone will be compatible.
Anthony Toste says
Yes you can used your own as long as it a GSM networks like AT&T and T-Mobile.
CDMA network like Sprint, Verizon, Boost Mobile, Virgin Wireless will not work.
Jerri Dillon says
What is the website that I go to to apply
Free Government Cell Phones says
The contact info can be found in the article above, Jerri.
Stephenie White says
i would like to know my status
Free Government Cell Phones says
We can’t tell you how many minutes you have, Stephenie, because this is an independent website that’s not affiliated with any Lifeline free government cell phone company. You can probably check your status by calling True’s customer service team or contacting them via the email form on the company’s website.
Jonathan lowder says
Do u have a online appclation
Free Government Cell Phones says
If you go to the True Wireless website, you will be given the option of using an email form or an online chat. You can find the website in the above article. You’ll also find a phone number.
Anthony Toste says
If you have AT&T sim it really easy
View My Minutes just Dial *646#
View Data Usage just Dial *3282#
You should rev a text message
Call there support and ask them for dial number for that carrier that they put you on.
James Williams says
You may want to update this article as True Wireless now offers 500 mins talk, 500 text, and 500MB data on the free plan.
Free Government Cell Phones says
Man, this is getting crazy. We just updated all the plans within the last week and we’re making new changes on an almost daily basis. Don’t know about you, but we’ll be glad when the whole Lifeline Broadband program settles down.
Raylene says
Can I get collect calls on my phone
Free Government Cell Phones says
We’ve never been asked that question before, Raylene, and we really do not know the answer. But considering that so many of the new contracts are for unlimited minutes, we don’t know why it wouldn’t be allowed.
linda cox says
I received a I phone could not get min. I called was supposed to send anouther and I was going to send the one I have back. Its been 2 months now and still nothing. My name is Linda cox. please what do I do please help.
Free Government Cell Phones says
Contact customer service, Linda. They’re the only people who can solve your problem.
Shanda Wilson says
Ho do I see if I was approved
Free Government Cell Phones says
You have a couple options, Shanda. You can check with customer service by phone, via email available through the True website, or you can do an online chat via the company’s website.
Free Government Cell Phones says
If you visit the True website, you will be able to contact customer service by phone, email or even do a live chat.
jacob may says
i got phone but my family is going through hard times and im looking for a job but my phone is turned off and my ,mom is on disablildy and i would like to have my phone turned on just call and txt would do. thank you for ur time.
Free Government Cell Phones says
Why was your phone turned off, Jacob? You need to contact your service provider’s customer service team to re-instate your account. Another possibility is enrolling with a different service provider. Here’s where you can find a list of all those providers in your state:
https://www.freegovernmentcellphones.net/states
Ramon Owens says
sure wish you would send me my cell phone and service. I think it’s been well over a month now. It’s been so long I can’t even remember when I signed up with you guys. QUESTION:
ARE YOU A REAL COMPANY? OR AM I JUST WASTING MY TIME HERE?
Free Government Cell Phones says
We can assure you that True is a real company, Ramon. Many readers tell us that if often takes three or four weeks or sometimes even longer to receive their free government cell phones. But if it’s already been a month for you, we’d suggest that you contact True’s customers service team to determine that status of your application. Many free government cell phone companies offer a “Check Your Status” button on their websites, but True does not.
Vicki Yvonne LeClair says
I never received a bill or text. 580 352 **** my phone. I get snap. would like to keep this number
Free Government Cell Phones says
Why would you receive a bill, Vicki? The free government cell phone program really is free.
Raven Mitchell says
How do I pick my own mobile device
Free Government Cell Phones says
Speak to customer service, Raven. They can tell you all your options. You can probably find them online, too.
Darlene says
Yes I need help with my phone I can’t use it I need to know when I get my minutes on my phone 479-420-****
Free Government Cell Phones says
We are not True Wireless, Darlene. We are an independent website. You’ll need to contact True’s customer service team to solve your problems.
Billy says
I have a fairly new phone and I love it/ so can I use my phone and get it flashed to say terracom wireless??
Free Government Cell Phones says
We’re glad to hear your phone is working out well, Billy. But we’re not sure what your question is.
Free Government Cell Phones says
We’re glad your happy with your free government cell phone, Billy. But we have no idea what your question meant.
Patricia says
I was hoping to find out the status of my application. I’ve already submitted all the proper documentation and am almost certain I qualify.
Free Government Cell Phones says
We’re not True Wirless, so we can’t give you the answer you need. But here’s what we’d recommend. Go to the True website, scroll to the bottom and click on “Support – Help.” You’ll be able to submit your question by email. You can also click on “Contact.”
Josh Young says
Would like a new phone. still have my service. phone was broken
Free Government Cell Phones says
Here’s an article that tells you what to do in case your phone is broken, lost or stolen.
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Jessica says
How do I find the phone with tracking device number is it postal service
Free Government Cell Phones says
We are not aware of this service, Jessica. If you find one, please let us know because our readers would probably love to hear about it.
Eric says
When do i hear if im recieving a free cell phone? I applied for a cell phone and i don’t know if I’m getting one. it’s been 3 days
Thank you
Jennifer
Free Government Cell Phones says
Three days? You’re a real optimist, Eric. Most readers say it takes two, three, maybe even four weeks depending on the service provider. The other day one reader left a comment saying it had taken six months.
Shayla says
When you purchase a smartphone from this company for instant the iPhone 4s will it be unlocked for any carrier ?
Free Government Cell Phones says
As per a relatively recent FCC ruling, all cell phones must now be unlocked. However, if you have a contract with your service provider you must fulfill the obligations of that contract before the phone can be unlocked without a penalty. Some free government cell phone companies require you to have your account for a year before you can move to another network without a penalty. You should check with your service provider’s customer service team before making any commitment.
Gleater Gatling says
Hi im Gleater Gatling i send my infor and havnt receive my phone yet
Free Government Cell Phones says
Most complains say it takes two weeks or so to receive your free government cell phone, but many of our readers say it is not uncommon for it to take three, four or even more weeks.
Stephanie says
How or where do I pay my true wireless phone bill
Free Government Cell Phones says
There’s a reason this website is named FreeGovernmentCellPhones.net, Stephanie. The program is free. If you have some sort of paid account with True Wireless, we know nothing about it.
al says
I got a bill in my email from true wireless saying I owe 10 dollars and change. where do I send that? al, in enid, ok
Free Government Cell Phones says
Why do you owe $10 on a free government cell phone account? Did you purchase extra minutes or add some other service?
Leatha says
FYI, Oklahoma’s lifeline program doesn’t provide free service. There is a minimal monthly charge for any lifeline phone plan in Oklahoma. Usually $1 for the plans with little or no data. Plans with more data cost a bit more. On the other hand, Oklahoma, being mostly tribal land, offers much better plans than most of the country. As a matter of fact, with the new broadband features on lifeline, True is currently offering unlimited talk, texts, and data. Not sure of the cost, but WOW!
Free Government Cell Phones says
Your info is not quite correct, Leatha. As our “Providers” pages indicate, some plans are free, some are $1 per month, and one even charges $5 per month. This kind of inconsistency is unusual and a bit confusing, but we call out all the correct numbers for each provider to make things as clear as possible for our readers.
Doris says
I have a question. I am with this company so far and I like it. I would like to know if this is the only one in the state of Maryland that offer free data.
Free Government Cell Phones says
You’re in luck, Doris. Maryland may have more LIfeline service providers than any of their state. Here’s where you can find a complete list:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you how to switch to a new provider:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Katharine jameson says
My phone went haywire on me. now it wont work. I need another phone preferably not the same kind.
Free Government Cell Phones says
You need to contact True Wireless’ customer service team, Katharine. We are an independent website that’s not affiliated with any of the free government cell phone companies.
Louisa says
How do I check how many minutes are left on my phone
Free Government Cell Phones says
Absolutely impossible for us to tell you that, Louisa. It depends on the make and model of phone and your service provider.
Roy says
I’m on my second phone and second number and still no service bc phone’s don’t work how many pounds am I going to have to go through before I get one that’s going to work correctly
Free Government Cell Phones says
Sorry to hear about your problems, Roy. Call customer service and ask for a supervisor. If your problem isn’t resolved quickly, you should complain to the FCC, USAC and your state’s public utility commission.
cams says
Never apply with true wireless. One of the worst service ever. When you go in to their stored they wouldn’t help you. And when you called customer service, they can’t speak English.
Diana says
I will like a free phone
Free Government Cell Phones says
Check out all the service providers and their plans before you decide on one company. Here’s where you can see all the providers in your state:
https://www.freegovernmentcellphones.net/states
Jimalee. Murphy says
How do I get a status on my order??
Free Government Cell Phones says
You can go to the True Wireless website, click on the “Contact Us” link at the top of the page and send an email message to the company’s customer service team. Good luck.
Anthony Toste says
Unlike frist round I had with them back April which turn out to be Sprint Service Phone with 4.7″ HTC EVO which is no good in my area just like with Verizon and T-Mobile Service Tower as Lean that before I find out about two good link that ad in very useful resources in pick a phone servce
http://www.cellreception.com/towers/
http://opensignal.com/
Any way I rev a email from them saying they no have service with AT&T and they where in my hown town last week so stop by and talk them ask about the email and sure enough it was ture they had AT&T sim card for AT&T Towers which really good news for me and I get to keep my Microsoft Lumia 640 5″ screen AT&T GoPhone that my sis law got me.
So we see how thing go with this provider so far I’m happy camper everthing is works.
Jana Johnson says
So far I am not having the best of luck with them. First time I spoke with them on chat they put me on hold half an hour. I finally asked if they were still there and they said yes please hold. Another half an hour later they disconnected. I got a hold of someone else who told me I was approved and should have it within 3 days. Gave it a week and contacted them back to check in and they said I had to call them and that I was not in fact approved as of yet. So I did so and answered a lot of questions via phone and they again told me I was approved and would be getting the phone. This time I actually got the phone via mail but it kept saying no network connection etc. I called them for assistance and they now want me to send the phone back (I pay shipping) and they send me another. I’m about ready to send the phone back and cancel service with them and go to the local easywireless stand I saw nearby. I am just getting a lot of red flags and running into a lot of trouble. 🙁 Was hoping it would have worked out too. Really needed one for emergencies and such.
Free Government Cell Phones says
Service that poor really is unacceptable, Jana. If it isn’t resolved in the next few days, you should call them back and threaten to report them to the Federal Communications Commission. The FCC takes a very dim view of this type of behavior.
Here’s an article that tells you how to make that complaint. You should read it so you sound knowledgable when you speak to True again.
Darrell Cormier says
I called last week to check to see if my phone was being shipped or going to be shipped an was told that it was being packed to ship.I have not received my phone or heard from True Wireless since.Would like to know if my phone has been shipped
Free Government Cell Phones says
The True Wireless website gives you multiple options for contacting customer service, Darrell. You can call them, email them, or do an online chat. Contact them through any of these methods to get an answer to your question. Good luck.
Sarah says
How long does it take to receive a Government Assisted Phone in the Mail? Thanks.
Free Government Cell Phones says
It varies on a company-by-company basis, Sarah. You should call True Wireless’ customer service team to ask that question. You might also try going to the True Wireless website and searching for a “check your status” page.
Erica Marin says
I tried to apply but my Zip 79924 is not covered by themn
Free Government Cell Phones says
True is far from the only company offering free government cell phones in the El Paso (we looked up your zip code) area, Erica.
First thing you need to do is click on the “States” link at the top of this page. Then click on the “Texas” link. It will take you to a full list of companies offering the Lifeline Assistance service in the Lone Star State. Click through them all to find a company and a plan that fits you best.
jo says
What cell phone towers do your company use , sprint or att.
Free Government Cell Phones says
Contact True Wireless directly, Jo. This website is independent and not affiliated with any of the Lifeline Assistance free government cell phone companies.
Rhonda Dobbs says
Well my Dad is 78 and has been approved for a Safelink free phone since February 22,2016, but has not received a phone He has even received mail telling him to add minutes. So I have called five times and Safelink has the worse customer service ever. They would not let me speak with a supervisor and the hold time is at least 45 minutes (min time with a max time of 2 1/2 hours ) . They have hung up on me, transferred me around the office, and had a blatant disregard for my situation, They told me the phone would arrive 10 to 15 business days each time I have called, They LIED, Still no phone, I bet they have received federal money for the phone my dad has yet to receive, Who can I call to report this?
Free Government Cell Phones says
Excellent question, Rhonda. We normally think of fraud being perpetrated by customers, but you point out that it can just as easily be perpetrated by a Lifeline Assistance company. Here’s an article that tells you how to report fraud:
https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste
Please give us an update on your phone call and your dad’s experience.
Rhonda Peterson says
No I’m not messaging messaging you on the true wireless phone now I can’t get past the code to even get in this is another phone but I gave you my name my email address I tried to give you the email address on the true wireless phone but it won’t take it so when you say this isn’t the right phone yes it is your right phone 918-851-**** its a Lifeline phone from True Wireless I don’t know what else you want from me that just made a stupid mistake on the passcode on the screen and now I got to go through this crap
Free Government Cell Phones says
We can tell how upset you are, Rhonda, but this website is not able to help you. We are independent and not affiliated with True nor any of the other free government cell phone companies. In order to solve your problem you need to contact True’s customer service team by phone or online.
Rhonda Peterson says
My true wireless phone which is vooz vapor I got my password and a couple times wrong so they blocked my screen from being able to get into the phone shouldn’t be a big deal I wouldn’t think but it turned out to be a big deal the phone number is 918-851-9909 I wouldn’t think this would be a big deal but it turned out to be a big deal that phone is supposed to be a Lifeline phone it shouldn’t be this difficult to use it can’t even use it for emergencies like this I can’t get into it at all? Please send me some information if you can on this phone
Free Government Cell Phones says
Another solution would be to Google your phone make and model and the words “user manual.” You can find user manuals for virtually every cell phone online.
Anthony Toste says
True Wireless is a joke they give a list of phone for you to chosse from on there web site so I pick a 4.7″ HTC EVO as it was the biggest screen that they had listed as I’m partly blind I would have perf a 5″ to 5.5″, But when I try signup the order part wasn’t working as I wasn’t get any Invoice ID order number, So we did it over phone and what did I get some small Vortex Beat 4″ which I didn’t want as I had all ready tryed working with a phone that small that one of my family members had so I sent back as told I had tolded I to order from there web site by there supervisor there, Well some thing happing over and over and I wasn’t getting what I needed in to complete the order that way so ended talk a perason higher up the chain final getting the rigth answer that I couldn’t order that phone what bunch hog wash and cost me all most $7 sent back the stuff that they semt me I’m not a very happy camper with them.
Free Government Cell Phones says
Sorry to hear about your problems with True. We hope it gets worked out and you can become a happy camper again.
Anthony Toste says
I give on them and cancel service with them as there are just to min red flag pop up so I’m looking else where.
Free Government Cell Phones says
That’ll show ’em who’s boss, Anthony.
Jim says
Correction. True Wireless now offers 500 minutes, 3 SMS=1 minute texts, and 50MB data each month on the free plan
Free Government Cell Phones says
Jim is correct. Looks like True has really upped its game.
brandy says
No internet wat do I need to do
Free Government Cell Phones says
First thing you need to do, Brandy, is visit our other website:
CheapInternet.com
It details all the plans that allow low-income Americans to get very inexpensive Internet access.
Good luck.
Jim says
I was showing a friend of mine, on their website, the plans, and noticed the Lifeline plan in RI went from 5 MB/Data and 250/Mins talk went to 50MB/Data and 500/Mins talk. All within a short period of time. I opened a chant to confirm this:
Chat session started at 18:06:47
Please be patient while you are being connected with an operator …
You are now chatting with Edwin
Edwin:Hello and thank you for contacting True Wireless chat support. My name is Edwin, how may I be of assistance?
James:Hi, I have a question. I have a Rhode Island free plan through Lifeline and I noticed after showing my friend the plans for RI that the minutes are now 500
instead of 250 minutes and the data went from 5MB to 50MB. Is this accurate?
James:I’m looking at the plans on your website
Edwin:It will be a real pleasure to help you
Edwin:Please provide me the last 4 digits of your SSN and your date of birth.
James:sure. ****
James:dob is ********
Edwin:We do apologize for the inconvenience but those are plans for new customers.
James:so existing customers like myself are stuck in the old plan of 250 mins and 5MB data?
James:that sounds kind of unfair
Edwin:This is an effort to get new activations.
James:especially since I have a friend here who is saying the same thing.
James:He just asked me if he’ll get stiffed like I am in the future over these new promotions. Not a good selling point.
James:So no way I can take advantage of these changes, huh?
Edwin:We do apologize for the inconvenience but that is a company policy and even I want to help you I can not provide you with that plan due is only available for new applications.
James:Looks like I signed up at a crap time then.
James:When I was with SafeLink, all new promotions were given to existing customers as well. Why not here? Jerry is really turned off to porting over right now
Edwin:Well maybe on the time you applied you had a different promotion
Edwin:Maybe in a couple of months this promotion is offered to every one who wants it.
James:There was no promotion. I got the VOOZ VEXT phone and a month later upgraded to the VOOZ VAPOR smartphone to take advantage of a smartphones features. It was the 250/min 5MB data plan. That was only 4 months ago
Edwin:We understand Sir, but as I told you before this promotion is for New applications.
James:Oh well, the problem I am having, and it’s not the amount of minutes I get currently, 250 is more than enough, but my friend is not going over because of his concerns that if another promotion happens in the future, he will not be included. I noticed the data change last month from 5 to 50 MB and just now, the minutes increased. Less than a month apart.
James:My feeling is, if it’s on the menu, it should be opened to all. Both new and existing customers.
Edwin:Those changes depends on the company policies and we can not tell you if this will change in a couple of weeks.
Edwin:We will share your toughs with our headquarters and maybe they reconsider to extend to all of our customers.
James:I used to work for Bank of America and whenever a new product or change came about, we offered it to everybody, new nd existing customers. If we only offered it to new customers and not existing customers, we would only alianate the existing customers and they will leave
James:Just like now. A friend I was referring to True Wireless said “no thanks”
James:Imagine having a checking account at a bank and pay $9.95 for it, while “new” customers get it for free? It alienates existing customers and they will move elsewhere.
Edwin:I will make sure corporate reads this chat. Hopefully they will reconsider.
James:Thank you Edwin. You’ve been a great help. I really hope they do read this chat session. It really is bad business to alienate the existing customer base. When I worked for Bank of America, whenever a change was implimented, we included everybody, buth new and existing customers to take advantage.
Edwin:I will. Is there anything I can do to help you?
James:No, you did fine. Thanks again. Oh, and hey, those Vooz Vapor smartphones kick ass!
Edwin:Have a nice day!
Now, I gave feedback at the end. I gave Edwin good marks for his customer service, but in the comments section, I wrote this:
“Not happy with the agents answers, but then again it’s not the agents fault. Edwin was very helpful with what he could tell me and came back on a timely basis. However, I am NOT happy with rolling out new features to NEW customers while alienating existing customers by not upgrading plans to them. Bad business practice. ”
The thing I have to say about SafeLink is that when it rolled out the promotion, free unlimited SMS text and more talk time, they included EVERYBODY, new AND existing customers.
Little wonder why they’re the biggest in this country.
Just a little miffed. I could have had a $50 credit for a new referral too.
Free Government Cell Phones says
Thanks for going to all the effort to cut and paste your entire online chat, Jim. Many of our readers will undoubtedly find it very interesting and helpful.
coy says
What brand of cell phone do these companies hand out?
Jim says
They have the Vooz Vext, which is a basic phone that has a full keyboard and a fairly decent camera. The Vooz Vapor, that you can buy off their website for $30.00, is a pretty decent Android smartphone that has Wifi capability and a Wifi hotspot option which you can hook up to 8 devices to the phone for data access. They also offer the iPhone 4. The phones are far above average than you would get from other companies.
Joshua Urango says
How do i unlock my sim card
Erika Collins says
I paid my bill and added extra data on my and it’s still off and it keep getting cut off
Brandon Blake says
Bad phone quality RudeCustomer service representativesPhones are too priceyWhen try to cancel They deny you And Try multiple times for you to keep your service When you say I want to cancel a still try to keep You to keep your serviceAnd they don’t answer your phone They just suspended And they want the phone back in order to cancel services
mani clarence says
I was at truewireless before its about 5 or 6 years ago can i get a new one
Antoinette green says
I’m looking for phone not small key board I have bad eye’s.
Brian Piette says
Trying to Discontinue my service with True wireless. I do not need this service any longer, as I am now well to do. I try day after day to get through to a service rep, as it is to no avail. Please contact me via E-mail to tell me what I can do about this, and/or how to STOP service with your program. Ty
Latasha Reed says
I found my phone what I lost and somebody tried to unlock it and I guess they lock my sim card up and now its asking for a sim puk which I dont know what that mean could u pls let me know how to unlock it please…
latoya thomas says
My wireless number is 901-438-**** I somehow have a pass code on this phone I called and they sent out another Sims card and its still asking for a pass code they can’t seem to help me with this issue I asked for a madyet reset the customer service rep said she didn’t know how I’m highly disappointed with this service my call back number is 901-412-**** thank you and goodbye
Nikki W says
What brand and model is the phone? And what is the carrier stamp on the phone? I may be able to get the code for you.
Justine says
Vooz
Model: breeze III
True wireless
Looking for a 10 digit passcode
Free Government Cell Phones says
Call True and speak to the customer service department. Good luck.
Cheryl cornell says
I referred my cousin today and he received his phone but i have not received my free minutes
edward says
My vooz phone is broken and now i put my sim in my galaxy s4 sim.in this sim i have 50MB data but its not working.even i get H+ symbol in my cell but internet not working.can someone help me how i can use this on my cellphone ?
Mary Beck says
Please contact me right away,my phone was turned off,I have my credit card ready to pay my $5.02 bill,my sister that pays my bills is in the hospital ,I am bed bound as you know!and, I need my phone,please,do not post this on the internet..I “need” a reply to my email address or!call me,please,I am telling the truth,check out my account and ask me an email I will give you my private information, Please,Help me,Please,or call me..plz,God’s blessings..ohhh..
darrell says
Im very interested in receiving a nice phone I would first like to say i receive snap,ssi and i have medicaid. second i would love to know your phone contact hours and if u have a email or live contact.Cant wait to hear from you.Thank you
amanda says
TRUCONNECT IS A SCAM!!!!
michele says
Can i port my old number to my new True Wireless phone?
evelyn balboa says
Como consigp un celular gratis
Ted says
I have a VOOZ phone,and all of a sudden its telling me to enter Input password, and at the bottom right it has SOS. Any help please, I never set up a password
Brenda Kraisinger says
I need to rest my cell phone. It is lagging. Says network is busy all the time. Have trouble making calls.it is kyocera 38 59ma.
rogerouellette says
hi like your phone number so ican call you once mounth but when we got the phone know did give us nuber to call you backcan you seand it to meiwant to thank verymuch because you made are life betterer
felecia dowell says
I would like to know if true wireless is available in the atlanta texas area?
Thank you
Free Government Cell Phones says
Contact True for the answer to that question. Its contact info can be found in the article above.
Renee lynch says
I received my phone today but it didn’t come with a SIM card
Free Government Cell Phones says
Contact your free government cell phone company to report the problem. You can get True Wireless contact info in the article at the top of this page.
Jesse Thunder says
Ya need to add that True Wireless offers the most Data at 1GB for only $20! Their website is at GoTrueWireless.com and there are 4 great plans. No other Lifeline companies in the country offer that much Data.
cheryl says
Need new phone mine won’t hardly take or make calls
julie bynum says
I am tired of all the BS I signed up for a monthly paid account nothing has transpired for the last month. I am sick of the run around please note that your customer service # should say Customer ON Hold. I cant ever get a straight answer. My boyfriend paid over 80.00 for all services and you wont give him any sort of credit .He received 2 phones that never worked. What the hell is wrong with this company?? Should be named Nor-True Wireless
Jesse Thunder says
What phone did he get? I got the HTC EVO 3D. The only issue that I had was that it was stuck on 1X connection and they spent a lot of time with me in email, the chat on the website and in person to fix the data connection to be at 3G. I’m happy. They also agreed with my feedback/suggestion for offering a plan for Deaf/HoH to be unlimited Data and charge about 10¢ a minute for Talk, which is basically the standard plan for Deaf/HoH. They are petitioning their partner, Sprint, and the FCC. I hope its a success! It be $20 or $30. For now, I have the 1GB plan and if I go over the amount…needing more…they will work with me for no extra charge. I’m very satified with the decision of choosing True Wireless. They have a location in Del City just down the street from my home, so that helps greatly, cuz if I didn’t see them, I probably might have gone with another company, so thankfully they have a location nearby that I saw and went into the store. First time that I’ve seen True Wireless and recently enrolled last week. When I walked into the store, I first asked what the top smartphone they currently have and the lady showed me the EVO 3D, which I did not expect them to offer such high-end device that was once a flagship smartphone and I was excited. Then she showed me the plans on the paper and I was shocked that their $20 plan offers 1GB Data, which I totally did not expect that much amount! What store location did you go to? How about trying the Del City store?
amanda says
How did you contact them I try by phone an I keep getting screwed over by truconnect
robert hope says
I want to have you shut my true wireless phone off and terminate all services.terinate my account. My true wireless number 479 892 ****
FreeGovernmentCellPhones.net says
You need to contact True Wireless. Please don’t post phone numbers on a public forum.
Alexandra says
I wanted the application sent to me how do I ask for that
Karen Chambers says
I want application for lifeline phone service sent to my email. Thank you
FreeGovernmentCellPhones.net says
You’ll have to contact the company to request that.
Andre mills says
First off I know this website is not true wireless I just have a major issue and any feedback from ppl who either have heard of this or have been through this feedback would be greatly appreciated.
When I bought this phone. I not only was verbally told I was buying an iPhone 4S. I then signed off on the warranty in which the warranty I signed off on was for a iPhone 4s. As we’ll as the receipt I was given is for a IPhone 4s. It’s not my fault your associates lied just to make a quick sale without a care in the world or knowledge to know what they were selling me is not what I signed up to buy and most importantly what the receipt says I purchased. The receipt and the warranty proves that. She even went so far to write the esn number for the iPhone 4s I signed warranty to buy and receipt which falsely states I bought a IPhone 4s. In stead she wrote the same esn number for the Iphone 4. But that Iphone 4 was not legally sold because the receipt states I bought a Iphone 4S. As for the warranty that would and should take place for a device you actually bought and signed off on. I never signed off on a Iphone 4. 3 months later I thought the whole time I was using a Iphone 4S which comes with everything I was looking to buy. Just on principle alone this is the worst any phone company has ever treated me. I choice this company, and stayed so long because of TRUST, but instead signed warranties and received receipts of a phone I did not receive. Sense I never received what my receipt and warranty states I received the warranty policy does not contain to this situation. If it was a phone the receipt and warranty states I received then it would apply. The apple techs had to tell me how wrong that was to do to a customer. Especially one whose paying 250.00$ at that. The least your company can do is provide the legal product the receipt states , and the warranty states should have been sold to me. Which is the Iphone 4s as the pictures show below. I really hope this is a isolated incidence. Because the warranty I signed off on, and the trust in the receipt that was given does not contain the product that both legal documents say it contains. This is purely illegal. If it was a mistake I surely hope you show me that and swap the phone I did not purchase with the actual product I signed off on, and the receipt states I purchased and received. This has nothing to do with waiting 3 months to find out I got robbed because the warranty I signed does not contain the product it says it does. I have contacted the corporate office to see if this is how they conduct business or if this really was just an honest mistake.
Jesse Thunder says
Seems to me it was an individual’s error. I don’t like Apple’s products and stay far away from Apple and all of their products, because of Apple’s history being full of bullying. Out of curiousity, when I saw that iPhones are also being offered, I asked to look at an iPhone and the lady showed me the iPhone. I asked her what version it is and she said iPhone 4. She didn’t say iPhone 4S. Just specifically iPhone 4. Now reading your post, I am thinking it was that person’s mistake. What store location did you go to?
Mary A. Beck says
I need a replacement phone,coz,my phone died,I had to get a dispose able phone And buy minutes on it. I did talk to a man before my phone quit,he said I could get a SMRT phone replacement for $40 dollars..this is what I truly need,I am bed bound since 2003 and suffer from chronic back,leg,feet and hand pains,I am a diabetic,on Mexican and diet, ..the smart phone would be perfect,coz,my hands can barely open a flip phone. I truly think a smart phone would be allot easier for my use..my account number is 918-314-****. I have unlimited calling for 20 dollars a month, I don’t want anything else,no internet or texting,I pray you get this,it is supposed to go to ”True Wireless” that is my company,I love this program for us who are ”house bound”.. SO, I will be send 60 dollars around the 15th of this money for the smart phone and my pho e charge my tablet’s..two of other Gods Blessings. Please contact me by email,okay,you have it above,thanks,bless I GS, Okie Mare
Jesse Thunder says
This website isn’t True Wireless. Its an informative website presenting information on government programs, services and phones. You will need to contact True Wireless directly on their website (online chat), call them or go to a store in person. Good luck!
Nancie Poodry says
I ordered and paid $5 for a phone Now it does not work. Do I owe for service or wait till the new phone arrives? I cannot call out and had poor service since I started due to the refurbished phone. My email account is compromised so waiting for phone services.
Jesse Thunder says
You will have to pay regular plan amount every month. Try exchanging for another smartphone. There are free 30 days warranty and after that time has passed, there is a fee cost to exchange. All devices are refurbished by the manufacturer before the distribution and there will commonly be issues for some of the devices. Now, if you want a new smartphone…totally brand new..
True Wireless are offering the Vooz Vapor, which is an Android smartphone, that was designed and made for only True Wireless. Info on True Wireless’ Facebook page. The smartphone are available now to VIP members and will soon be available to everyone. They are working on the webpage to present all the information and specs for the new smartphone. So, if ya want it, go for it.
penny pankey says
To whom it may concern I cannot rester my phone on line because it keep saying that I need to text a 10 digit number and I don,t understand what yall are talking about and there is no way I used all the mintutes that you gave me so could I please have mins on my phone or you can have it back and the man I talked to said that I did not have to recerifly until next year so could you please get back to me thank you
crystal wilwon-smith says
my phone now has been acting up. Now I can’t get my 3G icon to come up on my phone. It keeps giving me an error code 67 and want me to contact my phone provider. every time I contact you all I get disconnected for after waiting on the phone for more then 30 minutes and I have called numbers of time. Will you please fix my phone cause it’s very frustrated with this problem.
Sincerely,
Unhappy customer
Jesse Thunder says
You need to update the PRL. If it won’t work with the automatic route (its in the Settings), then you will need to manually update the PRL. They will tell you the process steps to do that.
Angela Dryden says
405-305-**** saying your service is not active call customer service, will not allow mw to call customer service
FreeGovernmentCellPhones.net says
Did you try dialing 611?
albert says
MY PHONE SERVICE HAS BEEN DOWN ALL DAY AND MY BILL HAS INCREASED AS WELL CAN SOMEONE PLEASE ASSIST ME? I HAD HEARD THAT THIS COMPANY WAS CHANGING TO A DIFFERENT PROVIDER PLEASE GET TO ME ASAP. THANKS
Jesse Thunder says
No need for all caps. You need to contact True Wireless directly. They are partnered with Sprint. There’s no change. True Wireless will always be True Wireless and their partner remains with Sprint. The services are on Sprint network. There are three options to contact True Wireless; online chat, phone call and in-person at a store location. Good luck!
Stacy Hardie says
I keep getting notices about recertification to stay on the lifeline program. I have tried for over a month to get it done over the link y’all keep texting me. When you try to put info in it doesn’t allow you to put in the phone number to continue with. This is very Frustrating!!!
william cook says
I have moved to California. Would like to no if I can keep my phone and Chang my number?
chris jordan says
how do I deactivate my new phone and reactivate the old one both phones are from you guys
Christi Burns says
I applied for a phone about four or five weeks ago. I have not received a phone or any reply.
James Morton says
I do have a true wireless phone because I get food stamp and all so is disable.
James Morton says
I have tryed to do what you ask me to do but could not get on that sight thank you.
kathryn lamb says
i faxed a copy of my food stamp letter a copy of my ssi benefits can someone let me know if you received it please
FreeGovernmentCellPhones.net says
We aren’t True Wireless, so we can’t help. You’ll need to contact them.
Doris J Nutt says
I would like one of yall cell phone but cant seem to fine yall in Sallisaw, Oklahoma, 74955. I called once a guy told me yall had a tent hear, But I never found it. Please help. Doris J Nutt. Thank you.
FreeGovernmentCellPhones.net says
Yall need to give True Wireless a call. Their contact info is in the article above.
Rebecca Nichols says
I received one of your phones close a month ago at one of the tents. They I had unlimited minutes and text. I haven’t received a bill yet and I don’t know where to send payment too. Now my phone says I’m out of minutes. So I don’t understand why that is. I have tried calling and calling can’t get ahold of anyone.
I have several friends I have told about your service trying to get them to apply for one but I’m changing my mind.
Rebecca Nichols
918.856.****
Jesse Thunder says
Their website is GoTrueWireless.com and you can pay online. They have chat available for help. You can also go to one of their several store locations. Since your area code is 918, you are close to their Tulsa location. If you’re further south from Tulsa, another location is in Shawnee. Here is the stores near you.
60 N Sheridan
Tulsa, OK 74115
(918) 398-7141
1202 N Harrison
Shawnee, OK 74801
(405) 432-5251
gretchen carrera says
my phone is locked and its a Kyocera echo …. its had to many pattern attempts. how do I get it unlocked
sherry says
i have a true wireless echo phone and it is locked up my niece was playing with it and attempted the pattern to many times and it went to a screen that asks for my gmail account when i provide it the phone says it was incorrect i know it is the correct one because i use it for everything i have tried to contact ur customer service continously and i think there is a problem with that extention because as soon as i press the button for customer service the call will hang up on me at first i thought it could of been the phone i was using or the service area i was in but after trying several times in many diff locations with the same thing happening i figured it was ur customer service line or something but i need assistants unlocking my phone i have alot of important things and numbers in that phone with no way to access it all the phone is allowing me to do is place emerg calls and type in my gmail account i cant even get back to the pattern page its completely locked up
Caitlyn Borsch says
When I signed up for this cell phone, I was informed by the guy that helped me said I was gonna have unlimited texts and calls for a month. Now my texts are off and they shouldn’t be. I would like to know why I was lied to and fake advertising, please and thank you.
tamihawkinson says
I paid yesterday five dollars for a money gram at walmart for one hundred minutes.my phone number is 479283****.i stayed on hold all together five hours.just for it to disconnect me.WHY oh wehy wont you answer the phone.i have an emergency,and cant upload my minutes.please answer
FreeGovernmentCellPhones.net says
We aren’t True Wireless, you’ll have to contact them.
kat says
The worst company, called all week and nobody answered the phone. Plus have no idea where to pay the bill, sent the wrong phone. The government should have better companies to help with the services.
shaquanna says
This is the worse cell phone company ever..can’t never get a hold of customer service always unavailable.. I pay my phone bill nd the next my phone will be right back off,smh where is customer service when u need em…
Linda Robison says
I can not send or recieve text my phone number is …..918-951-****
michelle neal says
Does no one work for your customer serrvice? Total of 2 hours spent sitting at a pay phone today on hold trying to get some help with my phone. It hasn’t worked for 3 days lost count of how many times this has happened inn 6 months. I just want to get my servicce shut off so I can go to new provider. True Wireless are the worst company I have ever dealt with
molly adams says
i cant possibly understand why your salesman” gave “me a phone that he knew didnt work. when he told me that the phone didn’t work, i told him that i still needed a phone, so instead of giving me a phone that worked he decided that he wasnt going to give me a decent phone, i told him what a sorry piece of shit hewas. i have a boyfriend that was there to attest to that. i went back andrequested a different phone. when thephone came on it had some app on it that it never worked after that
you can look at the phone records and tell that . . and when i could finally borrow a phone to call u guys, some crazy tALKING FORIEGNER ON THERE THAT DONT UNDERSTAND ANY ENGLISH CUZ HE KEPT TELLING ME THAT I HAD TO SENDHIM SOME MONEY ON MY ACCOUNT WHEN THE ACCOUNT HAD A BREACH OF CONTRACT ON YOUR BEHALF. BUT U GOTTA BE OUTTA U FRIGGIN MIND TO THINK THAT U HALVE ALREADY BEEN PAID BY THE GOVERNMENT TO PROVIDE MEWITH A PHONE AND SERVICE WHICH I WAS DENYID, U CAN CANCEL MY PHONE SERVICE RIGHT NOW CUZ I WANT TO BACK TO TERRA BECAUSE THE GAVE ME A PHONE AND GOOD SERVICE ONLY REASON I KLEFT THEM CUZ THAT PHONE GOT BROKE AND DIDNT HAVE A WAY 2 CONTACT THEM. BUT I GOTTA GET RIDE OF U FIRST SO THAT I CAN GET A WORKING PHONE THANK U BERI MUJH
Patience Gaston says
I applied to true wireless over two weeks ago and haven’t heard anything back. Does that mean I didn’t get approved for a phone??
Free Government Cell Phones says
No, it takes many weeks to get a phone delivered.
Patience Gaston says
So how do I know if I’m approved or not? Or if they are even sending me one?
molly adams says
GOT MY RESPONS THEFIRST DAY WHEN THEY GAVE ME A BUCKED UP PHONE
Lee Ann Cooper says
I am trying to reach you because my phone is needing turned off ASAP. My number is 918-869-****. If you contact me by my daughters number 918-616-****. I let someone use it and they won’t return it. I was not able to file police report because I let them use it. I don’t know what else to do. Thank you for your help in the matter. Please contact me by email or the message number provided here in my comment. Thank you. Tried calling but I kept getting disconnected due to tech. difficulty and your call volume.
Lee Ann Cooper
Free Government Cell Phones says
We’re sorry, but we’re unable to help you. You have to go through True Wireless.
molly adams says
GOT MY RESPONS THEFIRST DAY WHEN THEY GAVE ME A BUCKED UP PHONE
Jonathan Morris says
Been trying to contact you to update my file but no answer. So call me when you get done.
Deborah Bollier says
I lost the last phone can you send another one please!!!! Thanks
Jericho says
I lost my last phone and was wondering if youcould u send me another one please.
FreeGovernmentCellPhones.net says
You will need to contact True Wireless directly to ask them. The phone number is in the article above.
Kim Stewart says
i usually pay on line for my phone and forgot the website for it ?
I also want to change my phone number and see if i can upgrade phone as well how would i do that because i dont think i am near a place where i can do that
Jesse Thunder says
You search on Google for True Wireless and it will show you their website. It is GoTrueWireless.com and they have online chat for help. You can also click on their Menu to click on Store Locations to find the closest store near you.
raini jones-dennis says
I would like to receive call records, and text records. And receive a bill.
molly adams says
I WOULD TOO!!!
Kendra Bennett says
Is there a way to get a card thingy from Walmart to add additional text messaging on the true wireless phones
kim says
Please help me unlock my HTC 4G cell phone. My children put a lock on it and now I can’t get any information off my phone.
Saundra McCart says
My Service With True Wireless Was Terrible..I used them as a provider, for 1 year,..but my phone got worse an worse,..about shutting down…turning off..not coming back on..even tho..my service was paid…Most times I didn’t have a phone…The last 3 months I had phone service with them..the Service was so bad that most of the time..I didn’t have service..the phone didn’t work..The last phone bill I paid..My phone went out 2 days later..wouldn’t come up..I had just paid for a month of unlimited..when I called them,..from someone elses phone I was told I needed too purchase a new phone..and the best they could do was $40.00 charge..for a new phone and they had NO IDEA..What kind of phone I would get or when I would get it..If I needed too see phones and have a phone quick..I would need too drive an hour an half too a phone center…so I told them too cancel my phone service..there was a different provider located downtown in the town I lived in..an I would go there for a different Phone..True Wireless..would not give me a refund for the full month that I had just paid for..which was around $24.00 in service..as I had unlimted..so No Refund..And They didn’t Cancel My Account..As they were instructed too do..Now My new Provider has Canceled my service..for having 2 accounts/phones..and I can’t have service with them for 60 days as punishment..So I have paid $40.00 for a different phone..thur a different provider..Never been late on my bill..and just paid $5.95 for full service thur the new provider but will be without a phone for 60 days cause True Wireless Is A SCAM COMPANY..Ripping Off The Goverment..Forcing People Too Have Service Without A Phone..and Pocketing the Money..for service that they are NOT Providing…
Mari says
I Agree
molly adams says
EXACT SAME THING HAPPENED TO ME . I THINK ITS A BUNCH OF COMMY FFRS TRYING 2 RIP THE PEOPLE OFF AND THE GOVT TOO.. WHAT HAPPEN , THE IRAQUES MUSTA SWARMED IN ON US TAKING ALL OUR MONEY SOME WHERE ELSE, CUZ NOBODY I KNOW HAS ANY.
Iesha says
I’ve been with true for two years now and my phone is so busted…. I always have to pay for my phone even though they know the phones are jacked up since I’ve been with true I then been thru like 7 phones and they want me to keep paying for them so this time I refused to and they want even cancel my service so I can go thru to a different company, And on top of my phone being busted and a cant get a new one they turn off my phone every week because of high usage but I on the unlimited plan and I always ways pay my bill up for a year. My phone freezes and then shut off
Mari says
me too
Aimee says
My phone cuts off at the wrong time they say we have unlimited minutes but we don’t.
Dwight says
does anyone know how to get a hold of anyone at true wireless my phone was stolen and wanted to see what i needed to do about getting another phone or if they could transfer my service to another phone thank you
Free Government Cell Phones says
Yes. You use the contact information that at the end of the article above.
Dwight says
Tried that but couldnt talk to anyone
Mari says
I guess no one works
molly adams says
PRETTY BAD U GET A NEW PHONE THAT WONT WORK, BUT WNHEN U CALL THE NUMBER THEY GIVE YOU ALL U CAN GET IS A FAX M ACHINE
clyde says
Yes this is clyde again sorry I did not put my email adress correctly. I am so upset my blood pressure is really high I can’t even call 911 the comment above this one that says clyde is mine please help if u can someone out there I pray helps thank you. CLYDE
clyde says
Yes my phone was sut off today I make my payment on the 3rd of every month even though I did not start service untill the 7th of july 3 months ago I have had 2 strokes 1 mild heart attack real high blood pressure here I am cannot call out I would just like to say thank u true wireless for nothing I hope for your sake nothing happens I CAN’T EVEN CONTACT MY CAREGIVER
molly adams says
GOSH CLYDE R WE THE ONLY 2 OUT THERE AT LEAST WE CONTACT EICH OTHER ON THIS SITE’ HOPE UR BLOOD PRESSURE IS BETTER. I FELT A LITTLE BITBETTER AFTER I LET LOOSE WITH SOME “TRUE” INFORMATION
Roberto de la Cruz says
I never got 90 min.got 60 /can,t fine nobody I can buy my minutes for less then 60.00
Elizabeth E. Burgess says
I have been with truewire for 6 weeks. I was hurt very badly and raped 3 weeks ago. I have police reports, protective order, and im in a emergency hiding Domestic Violence Shelter. The police have been monitoring my phone. My phone started freezing and locking up. 2 times i have had to run to neighbors to dial 911. My battery dies pretty much after its charged. Yesterday the detectives released my phone with over 1,700 txt from this person. Today i called to get a new phone and new number for safety. I was refused unless i came up with 50% of the charge for a new phone. They have a 30 day warrenty but the police asked me to keep the phone for evidence. I came straight from a hospital with no clothes,shoes or money. I asked them to bill me on 3rd and they said NO. I begged for a 10yr old flip 30phone just anything to dial 911. My ? is if this is a LIFELINE phone then shouldnt the company be responsible for providing a phone that dials 911. I asked the supervisor if it was a law that they provide emergency number. He said yes but i had to pay and wait 10-12 days for shipping! Even if i came up with the money he said i could not go to the tent location and get one. I paid my bill on the 1st. So i paid for a lifeline phone but am not receiving one! I would like the name of the ceo of this company and if anyone knows which part of the govt i could contact i would greatly appreciate it.!
lorrie says
so sorry for the crappy service you got. i have had service for 3 years, with nothing but trouble, trouble. i cancelled my service today and am so glad !!!!
Kimberly Pipkin says
You’re customer satisfaction is way below expectations! I’m a single mom with 2 kids and when I broke down my phone was roaming only miles from my house. You’re numbers listed only want me to pay them and then tell me good-bye!! I WILL NOT PAY FOR THIS SERVICE!! You need to fix my phone or you can pay my $5! I would appreciate a fast response too! I’m going on week 3 with no data (that I paid for) and no way to call people! Thank you!
Margaret Staton says
Battery won’t stay charged, customer service hangs up, tech line doesn’t answer after 20 min on hkld, also recording is obnoxious. Cant get help, can’t make calls, battery dies in 4 hours, phone transposed numbers. Not happy
Danielle Shrope says
Well the guy lied to me about the service plan but it’s still cheaper than anyone else…but he didn’t tell me the “true” plan he said I can call&get free minutes if I run out..but he said I get 3000 talk 3000 text& 1gb of data..well I ran out of data so I called him then alil bit of the Truth came then..I am upset about him lying bc I was falsely signed up…I want the phone but it would have been nice to get the real plan told to me
Nelson Morales says
TW HAS A CALL CENTER IN EL SALVADOR AND THEY HAVE NOT PAID THEIR EMPLOYEES!!! SPREAD THE WORD!!!!!
http://www.tampabay.com/news/courts/civil/ripple-effect-of-lifeline-indictments-in-tampa-felt-at-el-salvador-call/2190328
Helen Cloud says
I have had my True Wireless Phone for 1 month and have had trouble with it ever since I got it Now they want me to pay my bill, I don’t know an account # or where to pay the bill. I tried Wal-Mart and it didn’t go thru.
Rhoda says
Hi,I’m having. Problems with my. TRUE WIRELESS. PHONE.I can’t make any calls. It keeps saying not activated.It just started today.I Can’t text True wireless or*call them from this phone.
allison says
I’m getting extremwly pissed my phone qas stolen and I want to get it cut off but I can’t because everytime I call the customer service line it only gives the option to make automated payments. How the hell do I get hold of a representative
Bonnie Murray says
My phone will not turn on past the echo screen. Keeps repeating welcome screen and gets really hot. Can’t find any representatives.
Free Government Cell Phones says
You mean True Wireless will not answer your calls?
Ashley says
Hi I have a phone thru true wireless and I’m suppose top have unlimited minutes yet I’m not able to make any calls and when I call customer service it just hangs up on me
johnny says
I’m having the same problem except mine isn’t getting hot thou, although I do expect it to start getting hot. It just started doing it this morning.