Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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True Wireless Free Cell Phones & Plans

<< All Free Cell Phone Providers

Get a free cell phone, 1000+ minutes of talk, 1000+ texts, plus 2GB data each month

True Wireless serves the states of Arkansas, Maryland, Oklahoma, Rhode Island and Texas by providing Lifeline Assistance cell phones to the financially disadvantaged. These government cell phone plans are completely free in all four states.

True Wireless Plans

Arkansas, Maryland, Rhode Island
Free cell phone, 1000 minutes of talk, 1000 texts, and 2BG data per month

Oklahoma (Non-tribal plan)
Free cell phone, 1750 minutes of talk, 2000 texts, 2GB data per month

Texas
For reasons we cannot begin to explain, True’s website says that it does not offer service in Texas, but that service is offered by its sister-company, SurgePhone. It doesn’t matter to us which company provides the service, and we doubt that it will make any difference to you, either, as long as you get your free phone service. Here are SurgePhone’s Texas plans:

Texas Value Plan (Free)
Free cell phone, 10 hours of free talk, unlimited texts, plus 1GB data per month
Texas Sweet Plan ($10 per month)
Free cell phone, 20 hours of free talk, unlimited texts, plus 2GB data per month
Texas Boss Plan ($35 per month)
Free cell phone, unlimited talk, unlimited texts, plus unlimited data each month

How to Qualify for True Wireless

The qualifications to get a phone from True Wireless are the same as for the other companies in the same states. You probably qualify if:

(1) You already participate in another State or Federal assistance program such as food stamps, public housing, or Medicaid (and others). Each state page on our site has the eligibility criteria.

OR

(2) Your household income is at or below 135% to 150% of the poverty level according to your state and/or the Federal Poverty Guidelines.

* See Federal Poverty Guidelines

How to Contact True Wireless

Contact:
True Wireless
Sign Up For Service: 1-877-818-RING
Spanish Support: 1-877-818-RING
Customer Service: 1-877-412-1919

Latest News on True Wireless Wireless:

True Wireless says fraud allegations are untrue - The Oklahoma Corporation Commission's Public Utility claims True Wireless enrolled ineligible customers. True Wireless has come out swinging against the allegations.
Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired? - Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.
Which free government cell phone companies offer smartphones? - So many readers ask us which companies offer smartphones that we decided it was time to survey all the top-ranking Lifeline Assistance companies.
Which free government cell phone companies allow you to make international calls? - So we put on our researcher hats and set out to find the international call policy of each Lifeline Assistance company.
What to do if your free government cell phone is lost, stolen or damaged - We get so many questions and comments about lost or stolen free government cell phones that we thought our readers would appreciate a complete rundown of replacement policies for each of the leading service providers.
How many free government cell phones are out there? Who are the biggest providers? - How many free government cell phones are out there? Ten million, twenty million? Who are the biggest Lifeline phone providers?
Our warning comes true: FCC says 2 million free government cell phone users are fraudulent - The Federal Communications Commission (FCC) has just revealed that more than 2 million of the Lifeline cell phones may be in the hands of frauds.

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

    • No way for us to know because we are not your service provider. Contact that company’s customer service team, Gordon.

      Reply

  2. I am homeless I have been trying to get a phone but your company have blocked me I cant get one sent to the church that I have a mail box too I cant get one sent to the post office box even though it is general mail I don’t have a home to have one sent to so tell me how do I get a phone so I can get work I want to work.

    Reply

    • It’s not our company, Tommy. We’re an independent informational website, not a free government cell phone service provider. Unfortunately, you have run into one of the biggest flaw in the program. It will not provide a free cell phone to you unless you have a permanent address or unless you are at least a resident of a homeless shelter. If you can get yourself into a shelter, you can legally use that address to get a phone.

      Reply

    • Sorry, Samantha, but we are not affiliated with True Wireless. You need to contact the company’s customer service team directly.

      Reply

  4. I have a renter that is a single parent and she applied online for a phone 3 days ago, but she has not gotten an email nor has anyone tried to contact her on my phone. She also has not received anything in the mail either. How long does it typically take to receive a phone and what is the next step after she submitted online her application? She uploaded her food stamp card and her drivers license when she submitted the application.

    Reply

    • She should go to the website of the company with which she enrolled to see if it offers a “Check Your Status” function. If so, she can check exactly where her application stands. If not, she should contact the company’s customer service team.

      Reply

  5. I recently sent the copy of my SSDI benefit statement to the phone that was in my email I finally got an address I was in a homeless shelter

    Reply

    • We’re not quite sure what question you’re asking, Louri. But it sounds as if you need to speak to True Wireless customer service team. Use the contact info we provide in the article above.

      Reply

  6. Please let me know if I can get a phone number is the same thing as a result of the time to get the same thing happened please

    Reply

  7. I got a new LG phone for my AT&T account now I’m wanting to let a family friend have my old LG phone what how do I get the unlock code for his US Cellular prepaid sim to register in the LG AT&T phone

    Reply

    • Contact customer service at the free government cell phone company you want to enroll with. They will give you the details you need.

      Reply

    • Yes. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply

    • Not with us. We are not True Wireless. You need to speak to its customer service team to get your question answered.

      Reply

  10. I have a true wireless phone, and was assigned a new number. I cannot figure out how to get the phone turned back on and no way to call the 877 #

    Thanks,
    Stephanie

    Reply

  13. I have a phone already with a link wireless I’m trying to see if I can get a free phone from true wireless

    Reply

    • We can’t help you, Gladys, but you can call 6-1-1 on your free government cell phone to be connected to customer service.

      Reply

    • This is an independent informational website, Gladys. So there’s no way for us to know if your enrollment has been approved. Check with the service provider you enrolled with.

      Reply

  16. Hi everyone I just let all know at one point in time True Wireless used be a very good service but ever scene it sold out to KSIX Media Holdings which run by Axia Management it has got so bad with them doing data sharing across min people as possible with if you on AT&T cell service which has a 25GB per account which gets all eat up in little as 5 day when data cap are reset on 16th so if ever wonder why there no speed and always stuck on very slow download speed know you know why as I’m in the Oklahoma.

    Reply

  17. I am having trouble receiving and answering calls on my phone what do I do is and I have tried calling to see if someone could assist me over the phone

    Reply

  19. I just would like to ask everyone that reads this and that uses True Wireless, to please take a moment and post your APN settings that you’re currently using for data, mms, and internet please. You’ll be helping me out a lot and probably a bunch of other people as well. Please and thank you and God Bless!!!!

    Reply

    • Wish I could help Dana but my Phone doesn’t display that info as it is an AT&T iPhone with same AT&T carrier service

      Reply

  21. I received a phone that was not what I picked out!!! I was supposed to get an Android smartphone and I got an LG slider that has to have a memory card to use any features. I was supposed to get 700 free minutes and some data. This phone isn’t worth having. I can’t see the keyboard and apps are useless. I want my smartphone I picked out. Battery doesn’t hold charge!!!

    Reply

    • Your complaints are valid, Pamela. Contact your service provider’s customer service team ASAP to complain. You can contact them by calling 6-1-1 on your free government cell phone.

      Reply

    • Go to Walmart and pick up microSD which support all way up to 32GB as for battery that common problem best just get new battery off ebay, you get what ever they have in stock Pamela and usually 97% of the time it is a refurbished phone if want a good phone best buy you own with the same cell service carrier that you on or find a used unlock phone and make sure that it is unlock.

      Reply

    • That’s a question that can only be answered by your service provider (contact customer service) or by yourself if you Google the make and model of your phone plus the words “user manual.”

      Reply

  23. I really did not like True wireless. I wish I would have researched them before. The minutes they give are not enough if you don’t have a land line. Then if you have minutes left they do not roll over. It’s like they take them back. I switched and before I received the other phone they cut the service.
    so I am without an active phone until I get the other one and activate it.

    Reply

  24. I filled out application and sent in my id and card id and got an email. i have not heard anything if i have been approved . i deeply need this service . please email me with info if i need to send more info or anything else.

    Tresa Renner

    Reply

    • We’re not True Wireless, Tresa. You need to contact its customer service team to get the answer to your question. You can find the contact info in the article above.

      Reply

    • Depends on the make and model of your phone and your service provider, Shianne. We’d suggest that you call your service provider’s customer service or tech support team.

      Reply

  26. Clyde W Taylor Jr
    I have heard of such of a phone but this the first time I have ever applied and this will be the best thing I have ever gotton. Thank a lot

    Reply

    • No, unfortunately, Richard, that’s not possible. You need a mailing address in the state in which you apply.

      Reply

    • My phone locked aso well did u ever get the code to unlock it if so can u send it to me at *********@gmail.com please and thank u so much

      Reply

      • We’re not your service provider, so we cannot help you with your unlock code, Nancy. Call 6-1-1 and speak to that customer service team.

        Reply

    • It probably won’t come back on, Austin. Your account was cancelled for non-recertification. We think you’ll probably need to reenroll, but that could be good news. You may be able to find company that offers a plan that works better for you. Here’s where you can find all the companies offering free government cell phones in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  34. i have a true wireless iphone that i want to unlock for any carrier how can i do it or where can i call so tey can help me.. they stopped giving me my minutes and i need a phone

    Reply

    • You’ll need to contact your former service provider’s customer service team, Veronica. Shouldn’t be a problem. I just had my former service provider unlock an older cell phone for me. They did it quickly and with no complaints.

      Reply

  35. I just filled in the forms and got to the point where you need photo ID so uploaded that and now have gone to team@truewirelss.com– no place to send my photo. Also saw no space to fill in about caregiver who lives on my property in separate building. Thank you.Patricia

    Reply

    • This is not True Wireless, Patricia. This is an independent informational website. You need to contact True’s customer service team using the contact info we provide in the article above.

      Reply

  36. Can we switch are provider once we already have one because I have true wireless but 500 min/texts aren’t enough

    Reply

    • If you have internet as part of your plan, you can switch service providers once every 12 months. If you don’t, you can switch once every 60 days.

      Reply

  37. Is the 19.99 a monthly payment or a one time fee? can you use your same number or are you provided with one is there a SIM card?

    Reply

    • The $19.99 is a monthly fee that gets you the additional minutes and texts shown in the article.
      Yes, you can keep your current number, but you must make sure you tell the customer service agent, “I want to port over my current number.”

      Reply

  38. This company is horrible, my hone went out and i have been waiting for a replacement that i paid for,.for 3 months,.get the same response every time i call to check in it,.I have never gotten a answer yet!.
    they when i went to get another ohine they said it was on port freeze, thisis just a flip phone no data! should never have out in a port freeze..I will be filing a complaint with USAC thanks for

    Reply

  39. My name is Randolph harris I have apply for a phone and have not received nothing is this a scam .I have a phone that does not work in my area. I have spoken to some one 1st time received he says I will received one nothing second one nothing again. I need a phone.

    Reply

    • How long ago did you speak to them, Randolph? The companies usually say it will take two weeks or so, but our readers say it takes three or even four weeks.

      Reply

  41. True has HTC amaze seems that they go thru a good batt. In 5 hrs.use.the problem is they don’t have good batts. I have shamed them 2 times & still the best batt. I have gotten takes 4 days to charge.oh by the way you have 3 day warranty. Their customer service sucks big time,you will need a foreign speaking friend to get your point across, REALLY,no kidding,also surprise your first bill isn’t a dollar.but it’s not that bad $3. I am going to buy a batt. On monster batt. $10 .Watch out for roaming fees.also take off all apps that you can for longer use time. All in all I like the phone but……….It was easy to get phone,used photos that I texted,got in less than 2 weeks.so if your willing to get your own batt.as they say ” you pets your & you takes your chances”

    Reply

    • My HTC amaze stopped working in less than three months ! Tru wireless wants $30 to replace it ! I also have an Tulsa area code & I am in Oklahoma City ! They want $30 dollars to change this also ! I bought a battery for my phone & then it stopped working ! Now the Tru store closed ! This is getting to be a headache ! I think I will use it til they get tired of not getting any payments & cancel my account !

      Reply

      • Just wondering something, Melvin. Are you saying that you are making payments on your free government cell phone?

        Reply

  42. I was wondering when I would finally get my phone. I have been waiting for about a month and I still don’t have my smartphone from true wireless. If you don’t have phones to give then why have people even sign up. Please send me a phone I havent had one in three months!!

    Reply

    • Most of the Lifeline free government cell phone companies say you’ll get your phone in about two weeks. Our readers report that it often takes three or four weeks. If it’s been a month, you might want to contact Life’s customer service team to learn the status of your phone.

      Reply

    • Not all cell phones are compatible with all cell networks, Loretta. Your best best is to call your service provider’s tech support team to find out it that phone will be compatible.

      Reply

    • Yes you can used your own as long as it a GSM networks like AT&T and T-Mobile.
      CDMA network like Sprint, Verizon, Boost Mobile, Virgin Wireless will not work.

      Reply

    • We can’t tell you how many minutes you have, Stephenie, because this is an independent website that’s not affiliated with any Lifeline free government cell phone company. You can probably check your status by calling True’s customer service team or contacting them via the email form on the company’s website.

      Reply

        • If you go to the True Wireless website, you will be given the option of using an email form or an online chat. You can find the website in the above article. You’ll also find a phone number.

          Reply

    • If you have AT&T sim it really easy
      View My Minutes just Dial *646#
      View Data Usage just Dial *3282#
      You should rev a text message
      Call there support and ask them for dial number for that carrier that they put you on.

      Reply

  46. You may want to update this article as True Wireless now offers 500 mins talk, 500 text, and 500MB data on the free plan.

    Reply

    • Man, this is getting crazy. We just updated all the plans within the last week and we’re making new changes on an almost daily basis. Don’t know about you, but we’ll be glad when the whole Lifeline Broadband program settles down.

      Reply

    • We’ve never been asked that question before, Raylene, and we really do not know the answer. But considering that so many of the new contracts are for unlimited minutes, we don’t know why it wouldn’t be allowed.

      Reply

  48. I received a I phone could not get min. I called was supposed to send anouther and I was going to send the one I have back. Its been 2 months now and still nothing. My name is Linda cox. please what do I do please help.

    Reply

    • You have a couple options, Shanda. You can check with customer service by phone, via email available through the True website, or you can do an online chat via the company’s website.

      Reply

    • If you visit the True website, you will be able to contact customer service by phone, email or even do a live chat.

      Reply

  50. i got phone but my family is going through hard times and im looking for a job but my phone is turned off and my ,mom is on disablildy and i would like to have my phone turned on just call and txt would do. thank you for ur time.

    Reply

  51. sure wish you would send me my cell phone and service. I think it’s been well over a month now. It’s been so long I can’t even remember when I signed up with you guys. QUESTION:
    ARE YOU A REAL COMPANY? OR AM I JUST WASTING MY TIME HERE?

    Reply

    • We can assure you that True is a real company, Ramon. Many readers tell us that if often takes three or four weeks or sometimes even longer to receive their free government cell phones. But if it’s already been a month for you, we’d suggest that you contact True’s customers service team to determine that status of your application. Many free government cell phone companies offer a “Check Your Status” button on their websites, but True does not.

      Reply

    • Speak to customer service, Raven. They can tell you all your options. You can probably find them online, too.

      Reply

    • We are not True Wireless, Darlene. We are an independent website. You’ll need to contact True’s customer service team to solve your problems.

      Reply

    • We’re glad to hear your phone is working out well, Billy. But we’re not sure what your question is.

      Reply

    • We’re glad your happy with your free government cell phone, Billy. But we have no idea what your question meant.

      Reply

  56. I was hoping to find out the status of my application. I’ve already submitted all the proper documentation and am almost certain I qualify.

    Reply

    • We’re not True Wirless, so we can’t give you the answer you need. But here’s what we’d recommend. Go to the True website, scroll to the bottom and click on “Support – Help.” You’ll be able to submit your question by email. You can also click on “Contact.”

      Reply

    • We are not aware of this service, Jessica. If you find one, please let us know because our readers would probably love to hear about it.

      Reply

  59. When do i hear if im recieving a free cell phone? I applied for a cell phone and i don’t know if I’m getting one. it’s been 3 days

    Thank you
    Jennifer

    Reply

    • Three days? You’re a real optimist, Eric. Most readers say it takes two, three, maybe even four weeks depending on the service provider. The other day one reader left a comment saying it had taken six months.

      Reply

  60. When you purchase a smartphone from this company for instant the iPhone 4s will it be unlocked for any carrier ?

    Reply

    • As per a relatively recent FCC ruling, all cell phones must now be unlocked. However, if you have a contract with your service provider you must fulfill the obligations of that contract before the phone can be unlocked without a penalty. Some free government cell phone companies require you to have your account for a year before you can move to another network without a penalty. You should check with your service provider’s customer service team before making any commitment.

      Reply

    • Most complains say it takes two weeks or so to receive your free government cell phone, but many of our readers say it is not uncommon for it to take three, four or even more weeks.

      Reply

    • There’s a reason this website is named FreeGovernmentCellPhones.net, Stephanie. The program is free. If you have some sort of paid account with True Wireless, we know nothing about it.

      Reply

      • I got a bill in my email from true wireless saying I owe 10 dollars and change. where do I send that? al, in enid, ok

        Reply

        • Why do you owe $10 on a free government cell phone account? Did you purchase extra minutes or add some other service?

          Reply

          • FYI, Oklahoma’s lifeline program doesn’t provide free service. There is a minimal monthly charge for any lifeline phone plan in Oklahoma. Usually $1 for the plans with little or no data. Plans with more data cost a bit more. On the other hand, Oklahoma, being mostly tribal land, offers much better plans than most of the country. As a matter of fact, with the new broadband features on lifeline, True is currently offering unlimited talk, texts, and data. Not sure of the cost, but WOW!

          • Your info is not quite correct, Leatha. As our “Providers” pages indicate, some plans are free, some are $1 per month, and one even charges $5 per month. This kind of inconsistency is unusual and a bit confusing, but we call out all the correct numbers for each provider to make things as clear as possible for our readers.

  63. I have a question. I am with this company so far and I like it. I would like to know if this is the only one in the state of Maryland that offer free data.

    Reply

  64. My phone went haywire on me. now it wont work. I need another phone preferably not the same kind.

    Reply

    • You need to contact True Wireless’ customer service team, Katharine. We are an independent website that’s not affiliated with any of the free government cell phone companies.

      Reply

    • Absolutely impossible for us to tell you that, Louisa. It depends on the make and model of phone and your service provider.

      Reply

  66. I’m on my second phone and second number and still no service bc phone’s don’t work how many pounds am I going to have to go through before I get one that’s going to work correctly

    Reply

    • Sorry to hear about your problems, Roy. Call customer service and ask for a supervisor. If your problem isn’t resolved quickly, you should complain to the FCC, USAC and your state’s public utility commission.

      Reply

  67. Never apply with true wireless. One of the worst service ever. When you go in to their stored they wouldn’t help you. And when you called customer service, they can’t speak English.

    Reply

    • You can go to the True Wireless website, click on the “Contact Us” link at the top of the page and send an email message to the company’s customer service team. Good luck.

      Reply

  69. Unlike frist round I had with them back April which turn out to be Sprint Service Phone with 4.7″ HTC EVO which is no good in my area just like with Verizon and T-Mobile Service Tower as Lean that before I find out about two good link that ad in very useful resources in pick a phone servce
    http://www.cellreception.com/towers/
    http://opensignal.com/

    Any way I rev a email from them saying they no have service with AT&T and they where in my hown town last week so stop by and talk them ask about the email and sure enough it was ture they had AT&T sim card for AT&T Towers which really good news for me and I get to keep my Microsoft Lumia 640 5″ screen AT&T GoPhone that my sis law got me.

    So we see how thing go with this provider so far I’m happy camper everthing is works.

    Reply

  70. So far I am not having the best of luck with them. First time I spoke with them on chat they put me on hold half an hour. I finally asked if they were still there and they said yes please hold. Another half an hour later they disconnected. I got a hold of someone else who told me I was approved and should have it within 3 days. Gave it a week and contacted them back to check in and they said I had to call them and that I was not in fact approved as of yet. So I did so and answered a lot of questions via phone and they again told me I was approved and would be getting the phone. This time I actually got the phone via mail but it kept saying no network connection etc. I called them for assistance and they now want me to send the phone back (I pay shipping) and they send me another. I’m about ready to send the phone back and cancel service with them and go to the local easywireless stand I saw nearby. I am just getting a lot of red flags and running into a lot of trouble. 🙁 Was hoping it would have worked out too. Really needed one for emergencies and such.

    Reply

    • Service that poor really is unacceptable, Jana. If it isn’t resolved in the next few days, you should call them back and threaten to report them to the Federal Communications Commission. The FCC takes a very dim view of this type of behavior.

      Here’s an article that tells you how to make that complaint. You should read it so you sound knowledgable when you speak to True again.

      Reply

  71. I called last week to check to see if my phone was being shipped or going to be shipped an was told that it was being packed to ship.I have not received my phone or heard from True Wireless since.Would like to know if my phone has been shipped

    Reply

    • The True Wireless website gives you multiple options for contacting customer service, Darrell. You can call them, email them, or do an online chat. Contact them through any of these methods to get an answer to your question. Good luck.

      Reply

    • It varies on a company-by-company basis, Sarah. You should call True Wireless’ customer service team to ask that question. You might also try going to the True Wireless website and searching for a “check your status” page.

      Reply

    • True is far from the only company offering free government cell phones in the El Paso (we looked up your zip code) area, Erica.

      First thing you need to do is click on the “States” link at the top of this page. Then click on the “Texas” link. It will take you to a full list of companies offering the Lifeline Assistance service in the Lone Star State. Click through them all to find a company and a plan that fits you best.

      Reply

    • Contact True Wireless directly, Jo. This website is independent and not affiliated with any of the Lifeline Assistance free government cell phone companies.

      Reply

  75. Well my Dad is 78 and has been approved for a Safelink free phone since February 22,2016, but has not received a phone He has even received mail telling him to add minutes. So I have called five times and Safelink has the worse customer service ever. They would not let me speak with a supervisor and the hold time is at least 45 minutes (min time with a max time of 2 1/2 hours ) . They have hung up on me, transferred me around the office, and had a blatant disregard for my situation, They told me the phone would arrive 10 to 15 business days each time I have called, They LIED, Still no phone, I bet they have received federal money for the phone my dad has yet to receive, Who can I call to report this?

    Reply

  76. No I’m not messaging messaging you on the true wireless phone now I can’t get past the code to even get in this is another phone but I gave you my name my email address I tried to give you the email address on the true wireless phone but it won’t take it so when you say this isn’t the right phone yes it is your right phone 918-851-**** its a Lifeline phone from True Wireless I don’t know what else you want from me that just made a stupid mistake on the passcode on the screen and now I got to go through this crap

    Reply

    • We can tell how upset you are, Rhonda, but this website is not able to help you. We are independent and not affiliated with True nor any of the other free government cell phone companies. In order to solve your problem you need to contact True’s customer service team by phone or online.

      Reply

  77. My true wireless phone which is vooz vapor I got my password and a couple times wrong so they blocked my screen from being able to get into the phone shouldn’t be a big deal I wouldn’t think but it turned out to be a big deal the phone number is 918-851-9909 I wouldn’t think this would be a big deal but it turned out to be a big deal that phone is supposed to be a Lifeline phone it shouldn’t be this difficult to use it can’t even use it for emergencies like this I can’t get into it at all? Please send me some information if you can on this phone

    Reply

    • Another solution would be to Google your phone make and model and the words “user manual.” You can find user manuals for virtually every cell phone online.

      Reply

  78. True Wireless is a joke they give a list of phone for you to chosse from on there web site so I pick a 4.7″ HTC EVO as it was the biggest screen that they had listed as I’m partly blind I would have perf a 5″ to 5.5″, But when I try signup the order part wasn’t working as I wasn’t get any Invoice ID order number, So we did it over phone and what did I get some small Vortex Beat 4″ which I didn’t want as I had all ready tryed working with a phone that small that one of my family members had so I sent back as told I had tolded I to order from there web site by there supervisor there, Well some thing happing over and over and I wasn’t getting what I needed in to complete the order that way so ended talk a perason higher up the chain final getting the rigth answer that I couldn’t order that phone what bunch hog wash and cost me all most $7 sent back the stuff that they semt me I’m not a very happy camper with them.

    Reply

  79. Correction. True Wireless now offers 500 minutes, 3 SMS=1 minute texts, and 50MB data each month on the free plan

    Reply

    • First thing you need to do, Brandy, is visit our other website:
      CheapInternet.com

      It details all the plans that allow low-income Americans to get very inexpensive Internet access.
      Good luck.

      Reply

  81. I was showing a friend of mine, on their website, the plans, and noticed the Lifeline plan in RI went from 5 MB/Data and 250/Mins talk went to 50MB/Data and 500/Mins talk. All within a short period of time. I opened a chant to confirm this:

    Chat session started at 18:06:47
    Please be patient while you are being connected with an operator …
    You are now chatting with Edwin

    Edwin:Hello and thank you for contacting True Wireless chat support. My name is Edwin, how may I be of assistance?

    James:Hi, I have a question. I have a Rhode Island free plan through Lifeline and I noticed after showing my friend the plans for RI that the minutes are now 500
    instead of 250 minutes and the data went from 5MB to 50MB. Is this accurate?

    James:I’m looking at the plans on your website

    Edwin:It will be a real pleasure to help you

    Edwin:Please provide me the last 4 digits of your SSN and your date of birth.

    James:sure. ****

    James:dob is ********

    Edwin:We do apologize for the inconvenience but those are plans for new customers.

    James:so existing customers like myself are stuck in the old plan of 250 mins and 5MB data?

    James:that sounds kind of unfair

    Edwin:This is an effort to get new activations.

    James:especially since I have a friend here who is saying the same thing.

    James:He just asked me if he’ll get stiffed like I am in the future over these new promotions. Not a good selling point.

    James:So no way I can take advantage of these changes, huh?

    Edwin:We do apologize for the inconvenience but that is a company policy and even I want to help you I can not provide you with that plan due is only available for new applications.

    James:Looks like I signed up at a crap time then.

    James:When I was with SafeLink, all new promotions were given to existing customers as well. Why not here? Jerry is really turned off to porting over right now

    Edwin:Well maybe on the time you applied you had a different promotion

    Edwin:Maybe in a couple of months this promotion is offered to every one who wants it.

    James:There was no promotion. I got the VOOZ VEXT phone and a month later upgraded to the VOOZ VAPOR smartphone to take advantage of a smartphones features. It was the 250/min 5MB data plan. That was only 4 months ago

    Edwin:We understand Sir, but as I told you before this promotion is for New applications.

    James:Oh well, the problem I am having, and it’s not the amount of minutes I get currently, 250 is more than enough, but my friend is not going over because of his concerns that if another promotion happens in the future, he will not be included. I noticed the data change last month from 5 to 50 MB and just now, the minutes increased. Less than a month apart.

    James:My feeling is, if it’s on the menu, it should be opened to all. Both new and existing customers.

    Edwin:Those changes depends on the company policies and we can not tell you if this will change in a couple of weeks.

    Edwin:We will share your toughs with our headquarters and maybe they reconsider to extend to all of our customers.

    James:I used to work for Bank of America and whenever a new product or change came about, we offered it to everybody, new nd existing customers. If we only offered it to new customers and not existing customers, we would only alianate the existing customers and they will leave

    James:Just like now. A friend I was referring to True Wireless said “no thanks”

    James:Imagine having a checking account at a bank and pay $9.95 for it, while “new” customers get it for free? It alienates existing customers and they will move elsewhere.

    Edwin:I will make sure corporate reads this chat. Hopefully they will reconsider.

    James:Thank you Edwin. You’ve been a great help. I really hope they do read this chat session. It really is bad business to alienate the existing customer base. When I worked for Bank of America, whenever a change was implimented, we included everybody, buth new and existing customers to take advantage.

    Edwin:I will. Is there anything I can do to help you?

    James:No, you did fine. Thanks again. Oh, and hey, those Vooz Vapor smartphones kick ass!

    Edwin:Have a nice day!

    Now, I gave feedback at the end. I gave Edwin good marks for his customer service, but in the comments section, I wrote this:

    “Not happy with the agents answers, but then again it’s not the agents fault. Edwin was very helpful with what he could tell me and came back on a timely basis. However, I am NOT happy with rolling out new features to NEW customers while alienating existing customers by not upgrading plans to them. Bad business practice. ”

    The thing I have to say about SafeLink is that when it rolled out the promotion, free unlimited SMS text and more talk time, they included EVERYBODY, new AND existing customers.

    Little wonder why they’re the biggest in this country.

    Just a little miffed. I could have had a $50 credit for a new referral too.

    Reply

    • Thanks for going to all the effort to cut and paste your entire online chat, Jim. Many of our readers will undoubtedly find it very interesting and helpful.

      Reply

    • They have the Vooz Vext, which is a basic phone that has a full keyboard and a fairly decent camera. The Vooz Vapor, that you can buy off their website for $30.00, is a pretty decent Android smartphone that has Wifi capability and a Wifi hotspot option which you can hook up to 8 devices to the phone for data access. They also offer the iPhone 4. The phones are far above average than you would get from other companies.

      Reply

  85. Bad phone quality RudeCustomer service representativesPhones are too priceyWhen try to cancel They deny you And Try multiple times for you to keep your service When you say I want to cancel a still try to keep You to keep your serviceAnd they don’t answer your phone They just suspended And they want the phone back in order to cancel services

    Reply

  88. Trying to Discontinue my service with True wireless. I do not need this service any longer, as I am now well to do. I try day after day to get through to a service rep, as it is to no avail. Please contact me via E-mail to tell me what I can do about this, and/or how to STOP service with your program. Ty

    Reply

  89. I found my phone what I lost and somebody tried to unlock it and I guess they lock my sim card up and now its asking for a sim puk which I dont know what that mean could u pls let me know how to unlock it please…

    Reply

  90. My wireless number is 901-438-**** I somehow have a pass code on this phone I called and they sent out another Sims card and its still asking for a pass code they can’t seem to help me with this issue I asked for a madyet reset the customer service rep said she didn’t know how I’m highly disappointed with this service my call back number is 901-412-**** thank you and goodbye

    Reply

  92. My vooz phone is broken and now i put my sim in my galaxy s4 sim.in this sim i have 50MB data but its not working.even i get H+ symbol in my cell but internet not working.can someone help me how i can use this on my cellphone ?

    Reply

  93. Please contact me right away,my phone was turned off,I have my credit card ready to pay my $5.02 bill,my sister that pays my bills is in the hospital ,I am bed bound as you know!and, I need my phone,please,do not post this on the internet..I “need” a reply to my email address or!call me,please,I am telling the truth,check out my account and ask me an email I will give you my private information, Please,Help me,Please,or call me..plz,God’s blessings..ohhh..

    Reply

  94. Im very interested in receiving a nice phone I would first like to say i receive snap,ssi and i have medicaid. second i would love to know your phone contact hours and if u have a email or live contact.Cant wait to hear from you.Thank you

    Reply

  98. I have a VOOZ phone,and all of a sudden its telling me to enter Input password, and at the bottom right it has SOS. Any help please, I never set up a password

    Reply

  99. I need to rest my cell phone. It is lagging. Says network is busy all the time. Have trouble making calls.it is kyocera 38 59ma.

    Reply

  100. hi like your phone number so ican call you once mounth but when we got the phone know did give us nuber to call you backcan you seand it to meiwant to thank verymuch because you made are life betterer

    Reply

    • Contact True for the answer to that question. Its contact info can be found in the article above.

      Reply

    • Contact your free government cell phone company to report the problem. You can get True Wireless contact info in the article at the top of this page.

      Reply

  103. Ya need to add that True Wireless offers the most Data at 1GB for only $20! Their website is at GoTrueWireless.com and there are 4 great plans. No other Lifeline companies in the country offer that much Data.

    Reply

  105. I am tired of all the BS I signed up for a monthly paid account nothing has transpired for the last month. I am sick of the run around please note that your customer service # should say Customer ON Hold. I cant ever get a straight answer. My boyfriend paid over 80.00 for all services and you wont give him any sort of credit .He received 2 phones that never worked. What the hell is wrong with this company?? Should be named Nor-True Wireless

    Reply

    • What phone did he get? I got the HTC EVO 3D. The only issue that I had was that it was stuck on 1X connection and they spent a lot of time with me in email, the chat on the website and in person to fix the data connection to be at 3G. I’m happy. They also agreed with my feedback/suggestion for offering a plan for Deaf/HoH to be unlimited Data and charge about 10¢ a minute for Talk, which is basically the standard plan for Deaf/HoH. They are petitioning their partner, Sprint, and the FCC. I hope its a success! It be $20 or $30. For now, I have the 1GB plan and if I go over the amount…needing more…they will work with me for no extra charge. I’m very satified with the decision of choosing True Wireless. They have a location in Del City just down the street from my home, so that helps greatly, cuz if I didn’t see them, I probably might have gone with another company, so thankfully they have a location nearby that I saw and went into the store. First time that I’ve seen True Wireless and recently enrolled last week. When I walked into the store, I first asked what the top smartphone they currently have and the lady showed me the EVO 3D, which I did not expect them to offer such high-end device that was once a flagship smartphone and I was excited. Then she showed me the plans on the paper and I was shocked that their $20 plan offers 1GB Data, which I totally did not expect that much amount! What store location did you go to? How about trying the Del City store?

      Reply

  106. I want to have you shut my true wireless phone off and terminate all services.terinate my account. My true wireless number 479 892 ****

    Reply

    • You need to contact True Wireless. Please don’t post phone numbers on a public forum.

      Reply

  108. First off I know this website is not true wireless I just have a major issue and any feedback from ppl who either have heard of this or have been through this feedback would be greatly appreciated.

    When I bought this phone. I not only was verbally told I was buying an iPhone 4S. I then signed off on the warranty in which the warranty I signed off on was for a iPhone 4s. As we’ll as the receipt I was given is for a IPhone 4s. It’s not my fault your associates lied just to make a quick sale without a care in the world or knowledge to know what they were selling me is not what I signed up to buy and most importantly what the receipt says I purchased. The receipt and the warranty proves that. She even went so far to write the esn number for the iPhone 4s I signed warranty to buy and receipt which falsely states I bought a IPhone 4s. In stead she wrote the same esn number for the Iphone 4. But that Iphone 4 was not legally sold because the receipt states I bought a Iphone 4S. As for the warranty that would and should take place for a device you actually bought and signed off on. I never signed off on a Iphone 4. 3 months later I thought the whole time I was using a Iphone 4S which comes with everything I was looking to buy. Just on principle alone this is the worst any phone company has ever treated me. I choice this company, and stayed so long because of TRUST, but instead signed warranties and received receipts of a phone I did not receive. Sense I never received what my receipt and warranty states I received the warranty policy does not contain to this situation. If it was a phone the receipt and warranty states I received then it would apply. The apple techs had to tell me how wrong that was to do to a customer. Especially one whose paying 250.00$ at that. The least your company can do is provide the legal product the receipt states , and the warranty states should have been sold to me. Which is the Iphone 4s as the pictures show below. I really hope this is a isolated incidence. Because the warranty I signed off on, and the trust in the receipt that was given does not contain the product that both legal documents say it contains. This is purely illegal. If it was a mistake I surely hope you show me that and swap the phone I did not purchase with the actual product I signed off on, and the receipt states I purchased and received. This has nothing to do with waiting 3 months to find out I got robbed because the warranty I signed does not contain the product it says it does. I have contacted the corporate office to see if this is how they conduct business or if this really was just an honest mistake.

    Reply

    • Seems to me it was an individual’s error. I don’t like Apple’s products and stay far away from Apple and all of their products, because of Apple’s history being full of bullying. Out of curiousity, when I saw that iPhones are also being offered, I asked to look at an iPhone and the lady showed me the iPhone. I asked her what version it is and she said iPhone 4. She didn’t say iPhone 4S. Just specifically iPhone 4. Now reading your post, I am thinking it was that person’s mistake. What store location did you go to?

      Reply

  109. I need a replacement phone,coz,my phone died,I had to get a dispose able phone And buy minutes on it. I did talk to a man before my phone quit,he said I could get a SMRT phone replacement for $40 dollars..this is what I truly need,I am bed bound since 2003 and suffer from chronic back,leg,feet and hand pains,I am a diabetic,on Mexican and diet, ..the smart phone would be perfect,coz,my hands can barely open a flip phone. I truly think a smart phone would be allot easier for my use..my account number is 918-314-****. I have unlimited calling for 20 dollars a month, I don’t want anything else,no internet or texting,I pray you get this,it is supposed to go to ”True Wireless” that is my company,I love this program for us who are ”house bound”.. SO, I will be send 60 dollars around the 15th of this money for the smart phone and my pho e charge my tablet’s..two of other Gods Blessings. Please contact me by email,okay,you have it above,thanks,bless I GS, Okie Mare

    Reply

    • This website isn’t True Wireless. Its an informative website presenting information on government programs, services and phones. You will need to contact True Wireless directly on their website (online chat), call them or go to a store in person. Good luck!

      Reply

  110. I ordered and paid $5 for a phone Now it does not work. Do I owe for service or wait till the new phone arrives? I cannot call out and had poor service since I started due to the refurbished phone. My email account is compromised so waiting for phone services.

    Reply

    • You will have to pay regular plan amount every month. Try exchanging for another smartphone. There are free 30 days warranty and after that time has passed, there is a fee cost to exchange. All devices are refurbished by the manufacturer before the distribution and there will commonly be issues for some of the devices. Now, if you want a new smartphone…totally brand new..
      True Wireless are offering the Vooz Vapor, which is an Android smartphone, that was designed and made for only True Wireless. Info on True Wireless’ Facebook page. The smartphone are available now to VIP members and will soon be available to everyone. They are working on the webpage to present all the information and specs for the new smartphone. So, if ya want it, go for it.

      Reply

  111. To whom it may concern I cannot rester my phone on line because it keep saying that I need to text a 10 digit number and I don,t understand what yall are talking about and there is no way I used all the mintutes that you gave me so could I please have mins on my phone or you can have it back and the man I talked to said that I did not have to recerifly until next year so could you please get back to me thank you

    Reply

  112. my phone now has been acting up. Now I can’t get my 3G icon to come up on my phone. It keeps giving me an error code 67 and want me to contact my phone provider. every time I contact you all I get disconnected for after waiting on the phone for more then 30 minutes and I have called numbers of time. Will you please fix my phone cause it’s very frustrated with this problem.

    Sincerely,
    Unhappy customer

    Reply

    • You need to update the PRL. If it won’t work with the automatic route (its in the Settings), then you will need to manually update the PRL. They will tell you the process steps to do that.

      Reply

      • MY PHONE SERVICE HAS BEEN DOWN ALL DAY AND MY BILL HAS INCREASED AS WELL CAN SOMEONE PLEASE ASSIST ME? I HAD HEARD THAT THIS COMPANY WAS CHANGING TO A DIFFERENT PROVIDER PLEASE GET TO ME ASAP. THANKS

        Reply

        • No need for all caps. You need to contact True Wireless directly. They are partnered with Sprint. There’s no change. True Wireless will always be True Wireless and their partner remains with Sprint. The services are on Sprint network. There are three options to contact True Wireless; online chat, phone call and in-person at a store location. Good luck!

          Reply

  114. I keep getting notices about recertification to stay on the lifeline program. I have tried for over a month to get it done over the link y’all keep texting me. When you try to put info in it doesn’t allow you to put in the phone number to continue with. This is very Frustrating!!!

    Reply

  120. i faxed a copy of my food stamp letter a copy of my ssi benefits can someone let me know if you received it please

    Reply

  121. I would like one of yall cell phone but cant seem to fine yall in Sallisaw, Oklahoma, 74955. I called once a guy told me yall had a tent hear, But I never found it. Please help. Doris J Nutt. Thank you.

    Reply

  122. I received one of your phones close a month ago at one of the tents. They I had unlimited minutes and text. I haven’t received a bill yet and I don’t know where to send payment too. Now my phone says I’m out of minutes. So I don’t understand why that is. I have tried calling and calling can’t get ahold of anyone.
    I have several friends I have told about your service trying to get them to apply for one but I’m changing my mind.
    Rebecca Nichols
    918.856.****

    Reply

    • Their website is GoTrueWireless.com and you can pay online. They have chat available for help. You can also go to one of their several store locations. Since your area code is 918, you are close to their Tulsa location. If you’re further south from Tulsa, another location is in Shawnee. Here is the stores near you.

      60 N Sheridan
      Tulsa, OK 74115
      (918) 398-7141

      1202 N Harrison
      Shawnee, OK 74801
      (405) 432-5251

      Reply

  124. i have a true wireless echo phone and it is locked up my niece was playing with it and attempted the pattern to many times and it went to a screen that asks for my gmail account when i provide it the phone says it was incorrect i know it is the correct one because i use it for everything i have tried to contact ur customer service continously and i think there is a problem with that extention because as soon as i press the button for customer service the call will hang up on me at first i thought it could of been the phone i was using or the service area i was in but after trying several times in many diff locations with the same thing happening i figured it was ur customer service line or something but i need assistants unlocking my phone i have alot of important things and numbers in that phone with no way to access it all the phone is allowing me to do is place emerg calls and type in my gmail account i cant even get back to the pattern page its completely locked up

    Reply

  125. When I signed up for this cell phone, I was informed by the guy that helped me said I was gonna have unlimited texts and calls for a month. Now my texts are off and they shouldn’t be. I would like to know why I was lied to and fake advertising, please and thank you.

    Reply

  126. I paid yesterday five dollars for a money gram at walmart for one hundred minutes.my phone number is 479283****.i stayed on hold all together five hours.just for it to disconnect me.WHY oh wehy wont you answer the phone.i have an emergency,and cant upload my minutes.please answer

    Reply

  127. The worst company, called all week and nobody answered the phone. Plus have no idea where to pay the bill, sent the wrong phone. The government should have better companies to help with the services.

    Reply

  128. This is the worse cell phone company ever..can’t never get a hold of customer service always unavailable.. I pay my phone bill nd the next my phone will be right back off,smh where is customer service when u need em…

    Reply

  130. Does no one work for your customer serrvice? Total of 2 hours spent sitting at a pay phone today on hold trying to get some help with my phone. It hasn’t worked for 3 days lost count of how many times this has happened inn 6 months. I just want to get my servicce shut off so I can go to new provider. True Wireless are the worst company I have ever dealt with

    Reply

  131. i cant possibly understand why your salesman” gave “me a phone that he knew didnt work. when he told me that the phone didn’t work, i told him that i still needed a phone, so instead of giving me a phone that worked he decided that he wasnt going to give me a decent phone, i told him what a sorry piece of shit hewas. i have a boyfriend that was there to attest to that. i went back andrequested a different phone. when thephone came on it had some app on it that it never worked after that
    you can look at the phone records and tell that . . and when i could finally borrow a phone to call u guys, some crazy tALKING FORIEGNER ON THERE THAT DONT UNDERSTAND ANY ENGLISH CUZ HE KEPT TELLING ME THAT I HAD TO SENDHIM SOME MONEY ON MY ACCOUNT WHEN THE ACCOUNT HAD A BREACH OF CONTRACT ON YOUR BEHALF. BUT U GOTTA BE OUTTA U FRIGGIN MIND TO THINK THAT U HALVE ALREADY BEEN PAID BY THE GOVERNMENT TO PROVIDE MEWITH A PHONE AND SERVICE WHICH I WAS DENYID, U CAN CANCEL MY PHONE SERVICE RIGHT NOW CUZ I WANT TO BACK TO TERRA BECAUSE THE GAVE ME A PHONE AND GOOD SERVICE ONLY REASON I KLEFT THEM CUZ THAT PHONE GOT BROKE AND DIDNT HAVE A WAY 2 CONTACT THEM. BUT I GOTTA GET RIDE OF U FIRST SO THAT I CAN GET A WORKING PHONE THANK U BERI MUJH

    Reply

  132. I applied to true wireless over two weeks ago and haven’t heard anything back. Does that mean I didn’t get approved for a phone??

    Reply

  133. I am trying to reach you because my phone is needing turned off ASAP. My number is 918-869-****. If you contact me by my daughters number 918-616-****. I let someone use it and they won’t return it. I was not able to file police report because I let them use it. I don’t know what else to do. Thank you for your help in the matter. Please contact me by email or the message number provided here in my comment. Thank you. Tried calling but I kept getting disconnected due to tech. difficulty and your call volume.

    Lee Ann Cooper

    Reply

  136. i usually pay on line for my phone and forgot the website for it ?

    I also want to change my phone number and see if i can upgrade phone as well how would i do that because i dont think i am near a place where i can do that

    Reply

    • You search on Google for True Wireless and it will show you their website. It is GoTrueWireless.com and they have online chat for help. You can also click on their Menu to click on Store Locations to find the closest store near you.

      Reply

  138. Is there a way to get a card thingy from Walmart to add additional text messaging on the true wireless phones

    Reply

  139. Please help me unlock my HTC 4G cell phone. My children put a lock on it and now I can’t get any information off my phone.

    Reply

  140. My Service With True Wireless Was Terrible..I used them as a provider, for 1 year,..but my phone got worse an worse,..about shutting down…turning off..not coming back on..even tho..my service was paid…Most times I didn’t have a phone…The last 3 months I had phone service with them..the Service was so bad that most of the time..I didn’t have service..the phone didn’t work..The last phone bill I paid..My phone went out 2 days later..wouldn’t come up..I had just paid for a month of unlimited..when I called them,..from someone elses phone I was told I needed too purchase a new phone..and the best they could do was $40.00 charge..for a new phone and they had NO IDEA..What kind of phone I would get or when I would get it..If I needed too see phones and have a phone quick..I would need too drive an hour an half too a phone center…so I told them too cancel my phone service..there was a different provider located downtown in the town I lived in..an I would go there for a different Phone..True Wireless..would not give me a refund for the full month that I had just paid for..which was around $24.00 in service..as I had unlimted..so No Refund..And They didn’t Cancel My Account..As they were instructed too do..Now My new Provider has Canceled my service..for having 2 accounts/phones..and I can’t have service with them for 60 days as punishment..So I have paid $40.00 for a different phone..thur a different provider..Never been late on my bill..and just paid $5.95 for full service thur the new provider but will be without a phone for 60 days cause True Wireless Is A SCAM COMPANY..Ripping Off The Goverment..Forcing People Too Have Service Without A Phone..and Pocketing the Money..for service that they are NOT Providing…

    Reply

    • EXACT SAME THING HAPPENED TO ME . I THINK ITS A BUNCH OF COMMY FFRS TRYING 2 RIP THE PEOPLE OFF AND THE GOVT TOO.. WHAT HAPPEN , THE IRAQUES MUSTA SWARMED IN ON US TAKING ALL OUR MONEY SOME WHERE ELSE, CUZ NOBODY I KNOW HAS ANY.

      Reply

  141. I’ve been with true for two years now and my phone is so busted…. I always have to pay for my phone even though they know the phones are jacked up since I’ve been with true I then been thru like 7 phones and they want me to keep paying for them so this time I refused to and they want even cancel my service so I can go thru to a different company, And on top of my phone being busted and a cant get a new one they turn off my phone every week because of high usage but I on the unlimited plan and I always ways pay my bill up for a year. My phone freezes and then shut off

    Reply

  143. does anyone know how to get a hold of anyone at true wireless my phone was stolen and wanted to see what i needed to do about getting another phone or if they could transfer my service to another phone thank you

    Reply

  144. Yes this is clyde again sorry I did not put my email adress correctly. I am so upset my blood pressure is really high I can’t even call 911 the comment above this one that says clyde is mine please help if u can someone out there I pray helps thank you. CLYDE

    Reply

  145. Yes my phone was sut off today I make my payment on the 3rd of every month even though I did not start service untill the 7th of july 3 months ago I have had 2 strokes 1 mild heart attack real high blood pressure here I am cannot call out I would just like to say thank u true wireless for nothing I hope for your sake nothing happens I CAN’T EVEN CONTACT MY CAREGIVER

    Reply

    • GOSH CLYDE R WE THE ONLY 2 OUT THERE AT LEAST WE CONTACT EICH OTHER ON THIS SITE’ HOPE UR BLOOD PRESSURE IS BETTER. I FELT A LITTLE BITBETTER AFTER I LET LOOSE WITH SOME “TRUE” INFORMATION

      Reply

  147. I have been with truewire for 6 weeks. I was hurt very badly and raped 3 weeks ago. I have police reports, protective order, and im in a emergency hiding Domestic Violence Shelter. The police have been monitoring my phone. My phone started freezing and locking up. 2 times i have had to run to neighbors to dial 911. My battery dies pretty much after its charged. Yesterday the detectives released my phone with over 1,700 txt from this person. Today i called to get a new phone and new number for safety. I was refused unless i came up with 50% of the charge for a new phone. They have a 30 day warrenty but the police asked me to keep the phone for evidence. I came straight from a hospital with no clothes,shoes or money. I asked them to bill me on 3rd and they said NO. I begged for a 10yr old flip 30phone just anything to dial 911. My ? is if this is a LIFELINE phone then shouldnt the company be responsible for providing a phone that dials 911. I asked the supervisor if it was a law that they provide emergency number. He said yes but i had to pay and wait 10-12 days for shipping! Even if i came up with the money he said i could not go to the tent location and get one. I paid my bill on the 1st. So i paid for a lifeline phone but am not receiving one! I would like the name of the ceo of this company and if anyone knows which part of the govt i could contact i would greatly appreciate it.!

    Reply

    • so sorry for the crappy service you got. i have had service for 3 years, with nothing but trouble, trouble. i cancelled my service today and am so glad !!!!

      Reply

  148. You’re customer satisfaction is way below expectations! I’m a single mom with 2 kids and when I broke down my phone was roaming only miles from my house. You’re numbers listed only want me to pay them and then tell me good-bye!! I WILL NOT PAY FOR THIS SERVICE!! You need to fix my phone or you can pay my $5! I would appreciate a fast response too! I’m going on week 3 with no data (that I paid for) and no way to call people! Thank you!

    Reply

  149. Battery won’t stay charged, customer service hangs up, tech line doesn’t answer after 20 min on hkld, also recording is obnoxious. Cant get help, can’t make calls, battery dies in 4 hours, phone transposed numbers. Not happy

    Reply

  150. Well the guy lied to me about the service plan but it’s still cheaper than anyone else…but he didn’t tell me the “true” plan he said I can call&get free minutes if I run out..but he said I get 3000 talk 3000 text& 1gb of data..well I ran out of data so I called him then alil bit of the Truth came then..I am upset about him lying bc I was falsely signed up…I want the phone but it would have been nice to get the real plan told to me

    Reply

  152. I have had my True Wireless Phone for 1 month and have had trouble with it ever since I got it Now they want me to pay my bill, I don’t know an account # or where to pay the bill. I tried Wal-Mart and it didn’t go thru.

    Reply

  153. Hi,I’m having. Problems with my. TRUE WIRELESS. PHONE.I can’t make any calls. It keeps saying not activated.It just started today.I Can’t text True wireless or*call them from this phone.

    Reply

  154. I’m getting extremwly pissed my phone qas stolen and I want to get it cut off but I can’t because everytime I call the customer service line it only gives the option to make automated payments. How the hell do I get hold of a representative

    Reply

  155. My phone will not turn on past the echo screen. Keeps repeating welcome screen and gets really hot. Can’t find any representatives.

    Reply

      • Hi I have a phone thru true wireless and I’m suppose top have unlimited minutes yet I’m not able to make any calls and when I call customer service it just hangs up on me

        Reply

    • I’m having the same problem except mine isn’t getting hot thou, although I do expect it to start getting hot. It just started doing it this morning.

      Reply