Free Government Cell Phones

Lifeline phone service provides free cell phones to America's financially disadvantaged

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True Wireless Free Cell Phones & Plans

<< All Free Cell Phone Providers

Other companies offer unlimited talk, unlimited texts, and unlimited data.
True Wireless offers unknown talk, unknown texts, and unknown data.

NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here

True Wireless serves the states of Arkansas, Maryland, Oklahoma, Rhode Island and Texas by providing Lifeline Assistance cell phones to the financially disadvantaged. These government cell phone plans are completely free in all five states. Unfortunately, we have no idea what those plans are.

True Wireless Plans

Why not? Because True Wireless is the only free government cell phone company that does not clearly spell out all its Lifeline and ACP plans on its website. In fact, it is just the opposite. In order to find out what plans are available in your state, True requires you to first fill out an application and submit it. It is outrageous that any company should require a potential customer to submit their full name, the last four of their social security number, date of birth, drivers license number, email address and phone number before they will tell that customer what products it offers. We think it’s an outrageous invasion of a potential customer’s privacy.

True Wireless sign up page

Based on this fact alone, we would suggest that you consider any other Lifeline/ACP service provider.

C’mon, True! When you get serious about serving the public, we’ll gladly revise this page.

How to Qualify for True Wireless

The qualifications to get a phone from True Wireless are the same as for the other companies in the same states. You probably qualify if:

(1) You already participate in another State or Federal assistance program such as food stamps, public housing, or Medicaid (and others). Each state page on our site has the eligibility criteria.

OR

(2) Your household income is at or below 135% to 150% of the poverty level according to your state and/or the Federal Poverty Guidelines.

* See Federal Poverty Guidelines

How to qualify for the Affordable Connectivity Program (ACP)

The rules for ACP eligibility are the same in every state. A household qualifies if:

  • A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:
    • Participates in any of the following assistance programs: SNAP, Medicaid, Federal Public Housing Assistance, Veterans Pension or Survivor Benefits, SSI, WIC, or Lifeline;
    • Participates in any of the following Tribal specific programs:
Bureau of Indian Affairs General Assistance, Tribal TANF, Food Distribution Program on Indian Reservations, or Tribal Head Start (income based);
    • Participates in the Free and Reduced-Price School Lunch Program or the School Breakfast Program, including through
the USDA Community Eligibility Provision;
    • Received a Federal Pell Grant during the current award year; or
    • Meets the eligibility criteria for a participating broadband provider’s existing low-income internet program.

Compare True Wireless with Other Lifeline Companies in Your State

There are many other free phone service providers you your state. This is just one. In every state there are many options, often over a dozen companies to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To compare plans, begin with our state-by-state free phone service page and click on your state to see what’s available.

How to Contact True Wireless

Contact:
Website: True Wireless
Phone: 1-833-733-8524
Email: customer@TrueWireless.com

Latest News on True Wireless Wireless:

True Wireless says fraud allegations are untrue - The Oklahoma Corporation Commission's Public Utility claims True Wireless enrolled ineligible customers. True Wireless has come out swinging against the allegations.
Which companies offer the best free texting plans? And which ones offer the worst? - Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired? - Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
The 2016 List of Leaders: Who’s who in the free government cell phone business - conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.
Which free government cell phone companies offer smartphones? - So many readers ask us which companies offer smartphones that we decided it was time to survey all the top-ranking Lifeline Assistance companies.
Which Lifeline/ACP companies allow you to make international calls? - So we put on our researcher hats and set out to find the international call policy of each Lifeline Assistance company.
What to do if your free government cell phone is lost, stolen or damaged - We get so many questions and comments about lost or stolen free government cell phones that we thought our readers would appreciate a complete rundown of replacement policies for each of the leading service providers.
How many free government cell phones are out there? Who are the biggest providers? - How many free government cell phones are out there? Ten million, twenty million? Who are the biggest Lifeline phone providers?
Our warning comes true: FCC says 2 million free government cell phone users are fraudulent - The Federal Communications Commission (FCC) has just revealed that more than 2 million of the Lifeline cell phones may be in the hands of frauds.

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  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

  1. Shelly Patterson says

    April 14, 2022 at 2:47 pm

    When I spoke to the gentleman on the other line to help me get A replacement phone, he was very kind and helpful and we were done on the phone in two or three minutes maybe four or five but that’s OK it got done and he was very very nice to me.

    Reply
  2. Henry says

    July 31, 2021 at 11:05 pm

    Transferring Service of Your Mobile Phone to Another Telecommunications Provider: The mobile phone we provide to you, free of charge, is the property of True Wireless. If you wish to transfer this mobile phone to another telecommunications provider, you must purchase the mobile phone for the retail rate of the phone. True Wireless reserves the right to disallow use of, or “lock,” the mobile phone until this condition is met.

    The above disclaimer is in the True Wireless terms and conditions webpage. So the provided phone remains the property of the service provider and cannot be transferred for use with another company unless you pay the retail price for the phone. Since it likely to be some kind of cheap knock-off brand, the price is subject to the company’s discretion.

    My state has 15 Lifeline service providers. Just about all of them do not offer a free phone and require you to buy one. Some offer a free phone as part of the EBB program, so it appears that they are using the additional government subsidy payments to cover the cost of the phone. The only one provider (Cintex) that appears to offer free brand name models that require you to maintain service for at least a year keeps returning an error message when applying. I was told to send information via email so that an agent could apply for me, but no response. Then I was told to text the documentation to some phone number by way of a cell phone. How does one send text messages when a smart phone is not available? Isn’t that the purpose of enrolling in the program in the first place? They do not accept mailed applications.

    Reply
  3. lateasha says

    April 17, 2021 at 6:08 am

    hi my name is lateasha wilson i have a true wireless cell phone ,when i try to make a phone call it goes to
    true wireles coustamer service is there something i am doing wrong

    Reply
    • Free Government Cell Phones says

      April 17, 2021 at 7:10 am

      Not a clue, Lateasha. But since it goes to customer service you probably ought to ask them.

      Reply
  4. Carrie Christopher says

    January 14, 2021 at 6:31 pm

    I have a sims card for this company but when I did it did not come with a phone. I am needing to see what kind of phone I need to get to make it work? Plus this says you get a phone with it. What is up with that.

    Reply
    • Free Government Cell Phones says

      January 14, 2021 at 7:07 pm

      They offer different plans — some with phones, some with SIM cards. Check the company’s website to see if it offers help with compatible makes and models.

      Reply
  5. brenda says

    August 21, 2020 at 9:29 pm

    Do y’all service the area with the zip code 73450. Agian yet I love my phone service with y’all sense y’all dropped this area I have had nothing but hatred for my phone

    Reply
    • Free Government Cell Phones says

      August 21, 2020 at 10:00 pm

      We don’t service any area, Brenda. This is an independent informational website. You’ll need to contact your service provider’s customer service team to figure out the issue.

      Reply
  6. Deborah Gogatz says

    August 8, 2020 at 6:02 pm

    how can i see how many minutes i lift

    Reply
    • Free Government Cell Phones says

      August 8, 2020 at 6:11 pm

      That’s a question for True’s customer service team. Call them at 6-1-1 on your free government cell phone.

      Reply
  7. Jen Johnson says

    July 22, 2020 at 5:30 pm

    Can u bring your own device and phone number from another non government carrier account if you still owe money on the account?

    Can the fcc allow for your phone number to be released from a non government carrier if you had that number ( 10yrs.) prior to signing up with that carrier?

    Reply
    • Free Government Cell Phones says

      July 22, 2020 at 7:01 pm

      We are not aware of any regulations that will keep you from enrolling in the free government cell phone program because you owe money to a paid telephone service provider.

      And, yes, you should be able to bring over your current phone number. Just make sure you tell the customer service rep that you want to “port over my phone number.”

      Reply
  8. Margaret Renee Lowe says

    July 8, 2020 at 7:15 am

    I have been without phone service since 06-03-2020, since truewireless switched to from T-Mobile to Sprint. After contacting them, they issued me a replacement phone which I received on 06-06-2020. It was determined on the 06-12-2020, after numerous calls and excuses from truewireless that the phone was defective. I returned the phone on 06-13-2020, and calked with the tracking number. I contacted them on 06-16-2020,and was told that the warehouse had received my phone the morning if 06-15-2020,and that a replacement phone had been issued. After not receiving a phone by 06/26/2020, I contacted them again on chat website and was told that a replacement phone had never been issued and was promised that one would be issued on 06/29/2020,that following Monday. On 07/03/2020, I contacted the chat website again and was informed the promised phone still had not been shipped and it would be on the 3rd and to contact them for tracking number. I did, was given a number, and after the promised 3-5days with no phone, I contacted USPS to check in shipment and the number is invalid. Let me make thus perfectly clear, my conversations are documented and recorded. Web chats I screenshot sothat u have documentation if what I speak. I have been lied to by your company for over a month. Because of not having phone service, as I am alone, I have missed 11out 15 of the remaining chemotherapy treatments I had because I have to travel 2 1/2 hours one way for my treatments and need phone in case if emergency or to be able to contact my doctor’s. I have repeatedly explained this to truewireless and have literally begged them to help me by expediting a phone. As a result, I am having to restart my chemo over, but because of the missed appointments my insurance company does not want to pay for me to start these over. Thank you truewireless. Thank you for your lies, inconsistent information and for your total lack of regard for your customers or their lives. If my insurance does not pay, you have basically signed my death warrant. You need to be closed down. You obviously aren’t capable of performing the job you advertise and have no indication of doing so.

    Reply
    • Free Government Cell Phones says

      July 8, 2020 at 8:35 am

      Horrible story, Margaret, but please keep in mind that we are NOT True Wireless nor any other free government cell phone company, for that matter. This is an independent informational website. Have you considered switching Lifeline companies? Here’s where you can find a list of all the plans available in your state:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
    • Anthony Toste says

      July 9, 2020 at 1:09 pm

      I know Margaret it really sink as all of us that where on AT&T Tower are being force to T-Mobile Tower or now called Sprint which don’t work past 1 miles in our town.

      Reply
  9. Shellie Nicholson says

    March 22, 2020 at 2:42 pm

    My name is Shellie Nicholson, and I had moved down to Southeast Oklahoma, Antlers, OK, with my boyfriend. It did not work out with us, so I moved back home. I get a text from your company saying I needed to verify all of my information. I verified
    everything except for the address, and everything was in his name, so since I couldn’t verify his address they turned off the cell phone. Before your company, I was with ez Wireless for about 3 years, but once I went down there I had horrible reception so that’s when I switched to your company. Now that I don’t have any service, ez Wireless keeps sending me text messages on my old phone to come back to them. I had much better reception, even here in Northeast Oklahoma, with your company. I’m wanting to know if I can get back with your company even though I live here in NE Oklahoma? I hope I get a response in a speedy manner, because if I can’t get back with you guys, then I will have to go back with ez Wireless, because I haven’t had phone service since they shut it off. My email is at the top of this, but just to make for sure, here it is again. ********@gmail.com. Thank you, and I hope to hear from you soon.
    Shellie Nicholson
    3/22/2020

    Reply
    • Free Government Cell Phones says

      March 22, 2020 at 3:02 pm

      It’s not “our” service, Shellie. This is an independent informational website. You need to speak to your service provider’s customer service team.

      Reply
  10. Angela Ritchie Wood says

    March 3, 2020 at 10:42 pm

    How long does it take to get a free cell phone? I just applied tonight.

    *******@gmail.com
    Angela S Ritchie Wood

    Reply
    • Free Government Cell Phones says

      March 4, 2020 at 4:02 am

      Most companies say two weeks, but there are a lot of variables. Some readers say it took three or four weeks or even longer. Good luck.

      Reply
  11. Debra says

    January 15, 2020 at 6:16 am

    Want to order min need the ordering on my phone

    Reply
    • Free Government Cell Phones says

      January 15, 2020 at 1:15 pm

      We’re not your service provider, Debra. Check out its website or call its customer service team.

      Reply
  12. Nacola says

    December 6, 2019 at 3:30 pm

    Phone is lost but found 300 miles from ne

    Reply
    • Free Government Cell Phones says

      December 6, 2019 at 4:51 pm

      Is there a question buried in that comment, Nicola?

      Reply
  13. Rebecca moore says

    November 27, 2019 at 3:22 pm

    How do I unlock the network for a straight talk phone. I have true wireless as my current cellphone provider, and an lg stylo5 phone thats locked to the straight talk network.

    Reply
    • Free Government Cell Phones says

      November 27, 2019 at 4:49 pm

      Have you confirmed that your LG phone is compatible with the True network? Contact that company’s customer service team.

      Reply
      • Anthony Toste says

        January 3, 2020 at 5:32 am

        They only used GSM so it must be AT&T and T-Mobile compatible

        Reply
  14. Damara N Harbin says

    November 14, 2019 at 4:02 pm

    My phone turned off and wont charge and I have only had it for 5 months. I was told that it is only under warranty for 72 hours upon activation. I have referred numerous people to your company and feel this is a complete lack of customer care. I really appreciate your service but being sent a refurbished phone with internal problems is not my fault yet I no longer have service because I can not afford a phone upgrade.

    Reply
    • Free Government Cell Phones says

      November 14, 2019 at 7:08 pm

      We can’t blame you for being upset, Damara, but don’t be mad at us because we are not your service provider. This is an independent informational website.

      Reply
  15. Laura Lewis says

    October 15, 2019 at 12:00 pm

    How come I don’t have service? I renewed with my Medicaid instead of with my food stamps card.

    Reply
    • Free Government Cell Phones says

      October 15, 2019 at 1:40 pm

      We’re not your service provider, so we can’t tell you what the problem is. Contact that company’s customer service team.

      Reply
    • Anthony Toste says

      October 22, 2019 at 8:46 am

      All you have do call Ture Wireless

      Reply
  16. Amy Kirkwood says

    October 9, 2019 at 11:11 am

    I called to see about getting a true cell phone government plan but what they told me over the phone was significantly different then what you have published here. I find that dishonest.

    Reply
    • Free Government Cell Phones says

      October 9, 2019 at 11:25 am

      What did they tell you?

      Reply
  17. Deasora Briggs says

    September 17, 2019 at 3:19 pm

    I want to cancel my service with true wireless because I have been offered a better deal with Assurance wireless

    Reply
    • Free Government Cell Phones says

      September 18, 2019 at 4:30 am

      Here’s an article that tells you exactly how to switch your service from one company to another

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  18. Gordon Burrell says

    August 18, 2019 at 5:38 am

    I’m trying to find out y I never received my phone

    Reply
    • Free Government Cell Phones says

      August 18, 2019 at 5:41 am

      No way for us to know because we are not your service provider. Contact that company’s customer service team, Gordon.

      Reply
  19. Tommy says

    August 15, 2019 at 11:49 am

    I am homeless I have been trying to get a phone but your company have blocked me I cant get one sent to the church that I have a mail box too I cant get one sent to the post office box even though it is general mail I don’t have a home to have one sent to so tell me how do I get a phone so I can get work I want to work.

    Reply
    • Free Government Cell Phones says

      August 15, 2019 at 4:31 pm

      It’s not our company, Tommy. We’re an independent informational website, not a free government cell phone service provider. Unfortunately, you have run into one of the biggest flaw in the program. It will not provide a free cell phone to you unless you have a permanent address or unless you are at least a resident of a homeless shelter. If you can get yourself into a shelter, you can legally use that address to get a phone.

      Reply
  20. samantha says

    July 13, 2019 at 7:58 am

    account number Acct # 200**** and my phone is not working

    Reply
    • Free Government Cell Phones says

      July 14, 2019 at 7:23 am

      Sorry, Samantha, but we are not affiliated with True Wireless. You need to contact the company’s customer service team directly.

      Reply
  21. Angela says

    May 2, 2019 at 6:17 pm

    I have a renter that is a single parent and she applied online for a phone 3 days ago, but she has not gotten an email nor has anyone tried to contact her on my phone. She also has not received anything in the mail either. How long does it typically take to receive a phone and what is the next step after she submitted online her application? She uploaded her food stamp card and her drivers license when she submitted the application.

    Reply
    • Free Government Cell Phones says

      May 2, 2019 at 9:54 pm

      She should go to the website of the company with which she enrolled to see if it offers a “Check Your Status” function. If so, she can check exactly where her application stands. If not, she should contact the company’s customer service team.

      Reply
  22. Louri Graham says

    April 26, 2019 at 4:38 pm

    I recently sent the copy of my SSDI benefit statement to the phone that was in my email I finally got an address I was in a homeless shelter

    Reply
    • Free Government Cell Phones says

      April 26, 2019 at 9:38 pm

      We’re not quite sure what question you’re asking, Louri. But it sounds as if you need to speak to True Wireless customer service team. Use the contact info we provide in the article above.

      Reply
  23. Bernice mitchner says

    March 21, 2019 at 4:52 pm

    Please let me know if I can get a phone number is the same thing as a result of the time to get the same thing happened please

    Reply
    • Free Government Cell Phones says

      March 21, 2019 at 10:21 pm

      Sorry, Bernice, but we have absolutely no idea what it is you’re asking us.

      Reply
  24. Amber says

    March 6, 2019 at 10:40 pm

    I got a new LG phone for my AT&T account now I’m wanting to let a family friend have my old LG phone what how do I get the unlock code for his US Cellular prepaid sim to register in the LG AT&T phone

    Reply
    • Free Government Cell Phones says

      March 7, 2019 at 11:07 am

      Contact customer service at the free government cell phone company you want to enroll with. They will give you the details you need.

      Reply
  25. Correna says

    March 5, 2019 at 9:11 am

    How can i keep my service and change phone number

    Reply
    • Free Government Cell Phones says

      March 5, 2019 at 11:55 pm

      Yes. Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.

      Reply
  26. Behm says

    February 25, 2019 at 3:02 pm

    Can i add five dollars

    Reply
    • Free Government Cell Phones says

      February 25, 2019 at 11:17 pm

      Not with us. We are not True Wireless. You need to speak to its customer service team to get your question answered.

      Reply
  27. Stephanie Blythe says

    February 21, 2019 at 12:44 pm

    I have a true wireless phone, and was assigned a new number. I cannot figure out how to get the phone turned back on and no way to call the 877 #

    Thanks,
    Stephanie

    Reply
    • Free Government Cell Phones says

      February 21, 2019 at 6:03 pm

      Have you checked the True website?

      Reply
  28. Darlene Thompson says

    December 29, 2018 at 4:37 pm

    How do I transfer my true wireless cell phone back to Qlink service

    Reply
    • Free Government Cell Phones says

      December 29, 2018 at 5:12 pm

      Here’s an article that will tell you exactly how to do it:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  29. Shaneluper says

    August 23, 2018 at 3:43 pm

    How do I get a free cell phone

    Reply
    • Free Government Cell Phones says

      August 23, 2018 at 6:26 pm

      You start by figuring out if you are eligible, Shane. Here’s where you can find that info:

      https://www.freegovernmentcellphones.net/basics/qualify

      Reply
  30. Chaketa mcfee says

    July 28, 2018 at 4:31 pm

    I have a phone already with a link wireless I’m trying to see if I can get a free phone from true wireless

    Reply
    • Free Government Cell Phones says

      July 28, 2018 at 6:00 pm

      Here’s an article that tells you how to make the switch from one service provider to another, Chaketa:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
    • Free Government Cell Phones says

      July 29, 2018 at 12:08 am

      You can only have one free government cell phone at a time. But you can switch from one service provider to another any time you want.

      Reply
  31. Gladys Speaks says

    July 18, 2018 at 5:23 pm

    I can not check my email please text this number 479 353 ****

    Reply
    • Free Government Cell Phones says

      July 18, 2018 at 5:44 pm

      We can’t help you, Gladys, but you can call 6-1-1 on your free government cell phone to be connected to customer service.

      Reply
  32. Gladys Speaks says

    July 18, 2018 at 5:19 pm

    I am seeing if I am approved for a free phone

    Reply
    • Free Government Cell Phones says

      July 30, 2018 at 8:13 am

      This is an independent informational website, Gladys. So there’s no way for us to know if your enrollment has been approved. Check with the service provider you enrolled with.

      Reply
  33. Anthony Toste says

    June 17, 2018 at 6:33 pm

    Hi everyone I just let all know at one point in time True Wireless used be a very good service but ever scene it sold out to KSIX Media Holdings which run by Axia Management it has got so bad with them doing data sharing across min people as possible with if you on AT&T cell service which has a 25GB per account which gets all eat up in little as 5 day when data cap are reset on 16th so if ever wonder why there no speed and always stuck on very slow download speed know you know why as I’m in the Oklahoma.

    Reply
  34. Marian M Thompson says

    May 7, 2018 at 1:16 pm

    I am having trouble receiving and answering calls on my phone what do I do is and I have tried calling to see if someone could assist me over the phone

    Reply
    • Free Government Cell Phones says

      May 7, 2018 at 5:26 pm

      If you cannot get to a live person at True Wireless, Marian, it may be time for you to switch service providers. Here’s where you can learn how easy it is to make the switch:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  35. Rebecca hernandez says

    April 19, 2018 at 4:29 am

    Yea I had a goverment phone and you shut it oof can I get a new one.

    Reply
    • Free Government Cell Phones says

      April 19, 2018 at 7:22 am

      We didn’t shut anything off, Rebecca. This is an independent informational website. You are now free to enroll with any free government cell phone company in your state. Here’s where you can find them all:

      https://www.freegovernmentcellphones.net/states

      Reply
  36. Dana Coble says

    February 25, 2018 at 11:26 am

    I just would like to ask everyone that reads this and that uses True Wireless, to please take a moment and post your APN settings that you’re currently using for data, mms, and internet please. You’ll be helping me out a lot and probably a bunch of other people as well. Please and thank you and God Bless!!!!

    Reply
    • Anthony Toste says

      March 7, 2018 at 8:18 am

      Wish I could help Dana but my Phone doesn’t display that info as it is an AT&T iPhone with same AT&T carrier service

      Reply
  37. Patsy says

    February 24, 2018 at 12:08 pm

    Just got my new phone. I love it

    Reply
    • Free Government Cell Phones says

      February 24, 2018 at 6:57 pm

      Outstanding, Patsy.

      Reply
  38. Pamela says

    February 16, 2018 at 11:31 am

    I received a phone that was not what I picked out!!! I was supposed to get an Android smartphone and I got an LG slider that has to have a memory card to use any features. I was supposed to get 700 free minutes and some data. This phone isn’t worth having. I can’t see the keyboard and apps are useless. I want my smartphone I picked out. Battery doesn’t hold charge!!!

    Reply
    • Free Government Cell Phones says

      February 16, 2018 at 2:36 pm

      Your complaints are valid, Pamela. Contact your service provider’s customer service team ASAP to complain. You can contact them by calling 6-1-1 on your free government cell phone.

      Reply
    • Anthony Toste says

      March 7, 2018 at 8:15 am

      Go to Walmart and pick up microSD which support all way up to 32GB as for battery that common problem best just get new battery off ebay, you get what ever they have in stock Pamela and usually 97% of the time it is a refurbished phone if want a good phone best buy you own with the same cell service carrier that you on or find a used unlock phone and make sure that it is unlock.

      Reply
  39. Jennifer says

    February 3, 2018 at 4:32 pm

    How much minutes do I have left on my true wireless phone please let me know

    Reply
    • Free Government Cell Phones says

      February 4, 2018 at 4:18 am

      That’s a question that can only be answered by your service provider (contact customer service) or by yourself if you Google the make and model of your phone plus the words “user manual.”

      Reply
    • Anthony Toste says

      March 7, 2018 at 7:53 am

      If you have AT&T service with Ture wireless just dial *646#

      Reply
  40. N. Holt says

    February 2, 2018 at 5:25 am

    I really did not like True wireless. I wish I would have researched them before. The minutes they give are not enough if you don’t have a land line. Then if you have minutes left they do not roll over. It’s like they take them back. I switched and before I received the other phone they cut the service.
    so I am without an active phone until I get the other one and activate it.

    Reply
  41. tresa renner says

    January 4, 2018 at 5:55 pm

    I filled out application and sent in my id and card id and got an email. i have not heard anything if i have been approved . i deeply need this service . please email me with info if i need to send more info or anything else.

    Tresa Renner

    Reply
    • Free Government Cell Phones says

      January 4, 2018 at 10:09 pm

      We’re not True Wireless, Tresa. You need to contact its customer service team to get the answer to your question. You can find the contact info in the article above.

      Reply
  42. Shianne Linder says

    December 25, 2017 at 4:39 pm

    How do I change my pin code on my phone if I forgot it?

    Reply
    • Free Government Cell Phones says

      December 25, 2017 at 6:33 pm

      Depends on the make and model of your phone and your service provider, Shianne. We’d suggest that you call your service provider’s customer service or tech support team.

      Reply
  43. Clyde Wallace Taylor Jr says

    November 18, 2017 at 2:57 am

    Clyde W Taylor Jr
    I have heard of such of a phone but this the first time I have ever applied and this will be the best thing I have ever gotton. Thank a lot

    Reply
    • Free Government Cell Phones says

      November 18, 2017 at 2:40 pm

      Great, Clyde. Hope things work out well for you.

      Reply
  44. Cynthia Conner says

    November 16, 2017 at 12:35 pm

    How do you get the tribal package I have my Indian card

    Reply
    • Free Government Cell Phones says

      November 16, 2017 at 8:23 pm

      Contact customer service, Cynthia. You can find the contact info in the article above.

      Reply
  45. Richard P Mayberry says

    October 17, 2017 at 12:31 am

    Can i get a phone if i reside in maryland but my mailing address is in Pennsylvania? Im homeless

    Reply
    • Free Government Cell Phones says

      October 17, 2017 at 2:57 am

      No, unfortunately, Richard, that’s not possible. You need a mailing address in the state in which you apply.

      Reply
  46. oshin temidayo says

    September 21, 2017 at 8:36 am

    please send me factory password to unlock my vooz cellphone.thanks

    Reply
    • Free Government Cell Phones says

      September 21, 2017 at 10:21 am

      We can’t help you with that, Oshin. You’ll need to contact your provider’s customer service team.

      Reply
  47. temmy says

    September 21, 2017 at 8:05 am

    please how do unlock my password for vooz cellphone?

    Reply
    • Free Government Cell Phones says

      September 21, 2017 at 10:21 am

      We can’t help you with that, Temmy. You’ll need to contact your provider’s customer service team.

      Reply
    • Nancy says

      May 16, 2019 at 4:58 pm

      My phone locked aso well did u ever get the code to unlock it if so can u send it to me at *********@gmail.com please and thank u so much

      Reply
      • Free Government Cell Phones says

        May 16, 2019 at 5:46 pm

        We’re not your service provider, so we cannot help you with your unlock code, Nancy. Call 6-1-1 and speak to that customer service team.

        Reply
  48. Anita Austin says

    September 14, 2017 at 5:28 am

    I have true wireless just don’t like the small phone

    Reply
    • Free Government Cell Phones says

      September 14, 2017 at 6:20 am

      If you switch to a different provider, the new provider is required to give you a smartphone, Anita. Something to consider. Check out this article for more info:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
      • Anthony Toste says

        November 14, 2017 at 11:36 am

        You save up and buy used iPhone that what I did is the way to go.

        Reply
  49. Anita Austin says

    September 14, 2017 at 5:27 am

    How can I get my minutes added to a phone I have now. It’s an LE android thru straight talk.

    Reply
    • Free Government Cell Phones says

      September 14, 2017 at 6:18 am

      Check with True Wireless to make sure that phone is compatible with its network, Anita.

      Reply
  50. Austin says

    August 27, 2017 at 4:05 am

    Hey i recertified my plan after phone shut off. How long before it comes back on?

    Reply
    • Free Government Cell Phones says

      August 27, 2017 at 10:04 am

      It probably won’t come back on, Austin. Your account was cancelled for non-recertification. We think you’ll probably need to reenroll, but that could be good news. You may be able to find company that offers a plan that works better for you. Here’s where you can find all the companies offering free government cell phones in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  51. veronica says

    August 12, 2017 at 12:34 am

    i have a true wireless iphone that i want to unlock for any carrier how can i do it or where can i call so tey can help me.. they stopped giving me my minutes and i need a phone

    Reply
    • Free Government Cell Phones says

      August 12, 2017 at 3:46 am

      You’ll need to contact your former service provider’s customer service team, Veronica. Shouldn’t be a problem. I just had my former service provider unlock an older cell phone for me. They did it quickly and with no complaints.

      Reply
  52. Patricia Herman says

    July 31, 2017 at 8:52 am

    I just filled in the forms and got to the point where you need photo ID so uploaded that and now have gone to team@truewirelss.com– no place to send my photo. Also saw no space to fill in about caregiver who lives on my property in separate building. Thank you.Patricia

    Reply
    • Free Government Cell Phones says

      July 31, 2017 at 2:23 pm

      This is not True Wireless, Patricia. This is an independent informational website. You need to contact True’s customer service team using the contact info we provide in the article above.

      Reply
  53. Sofia says

    July 13, 2017 at 9:25 am

    Can we switch are provider once we already have one because I have true wireless but 500 min/texts aren’t enough

    Reply
    • Free Government Cell Phones says

      July 13, 2017 at 1:53 pm

      If you have internet as part of your plan, you can switch service providers once every 12 months. If you don’t, you can switch once every 60 days.

      Reply
  54. Tammyejackson says

    June 16, 2017 at 11:17 am

    Is the 19.99 a monthly payment or a one time fee? can you use your same number or are you provided with one is there a SIM card?

    Reply
    • Free Government Cell Phones says

      June 16, 2017 at 12:51 pm

      The $19.99 is a monthly fee that gets you the additional minutes and texts shown in the article.
      Yes, you can keep your current number, but you must make sure you tell the customer service agent, “I want to port over my current number.”

      Reply
  55. jewel Burnett says

    April 27, 2017 at 6:48 pm

    This company is horrible, my hone went out and i have been waiting for a replacement that i paid for,.for 3 months,.get the same response every time i call to check in it,.I have never gotten a answer yet!.
    they when i went to get another ohine they said it was on port freeze, thisis just a flip phone no data! should never have out in a port freeze..I will be filing a complaint with USAC thanks for

    Reply
    • Anthony Toste says

      June 4, 2017 at 5:09 am

      You read this
      http://www.truconnect.com/blog/lifeline-free-phone-port-freeze/
      You can filing all the complaint you want with USAC it will must likely get you nowhere

      Reply
  56. Randolph harris says

    April 25, 2017 at 6:04 am

    My name is Randolph harris I have apply for a phone and have not received nothing is this a scam .I have a phone that does not work in my area. I have spoken to some one 1st time received he says I will received one nothing second one nothing again. I need a phone.

    Reply
    • Free Government Cell Phones says

      April 25, 2017 at 9:21 am

      How long ago did you speak to them, Randolph? The companies usually say it will take two weeks or so, but our readers say it takes three or even four weeks.

      Reply
  57. Sara says

    March 19, 2017 at 11:15 am

    I need to ny minutes with cash is there stores that sell minutes for my phone

    Reply
    • Free Government Cell Phones says

      March 19, 2017 at 11:31 am

      Thousands of them, Sara. Here’s an article that tells you all about it:

      https://www.freegovernmentcellphones.net/buy-airtime-for-lifeline-phones-through-ready-wireless-new-airfair

      Reply
  58. Melvin Walton says

    March 9, 2017 at 3:19 pm

    True has HTC amaze seems that they go thru a good batt. In 5 hrs.use.the problem is they don’t have good batts. I have shamed them 2 times & still the best batt. I have gotten takes 4 days to charge.oh by the way you have 3 day warranty. Their customer service sucks big time,you will need a foreign speaking friend to get your point across, REALLY,no kidding,also surprise your first bill isn’t a dollar.but it’s not that bad $3. I am going to buy a batt. On monster batt. $10 .Watch out for roaming fees.also take off all apps that you can for longer use time. All in all I like the phone but……….It was easy to get phone,used photos that I texted,got in less than 2 weeks.so if your willing to get your own batt.as they say ” you pets your & you takes your chances”

    Reply
    • Melvin Walton says

      February 15, 2018 at 10:46 am

      My HTC amaze stopped working in less than three months ! Tru wireless wants $30 to replace it ! I also have an Tulsa area code & I am in Oklahoma City ! They want $30 dollars to change this also ! I bought a battery for my phone & then it stopped working ! Now the Tru store closed ! This is getting to be a headache ! I think I will use it til they get tired of not getting any payments & cancel my account !

      Reply
      • Free Government Cell Phones says

        February 15, 2018 at 12:22 pm

        Just wondering something, Melvin. Are you saying that you are making payments on your free government cell phone?

        Reply
  59. Karen Turner says

    February 19, 2017 at 7:20 pm

    I was wondering when I would finally get my phone. I have been waiting for about a month and I still don’t have my smartphone from true wireless. If you don’t have phones to give then why have people even sign up. Please send me a phone I havent had one in three months!!

    Reply
    • Free Government Cell Phones says

      February 20, 2017 at 4:14 am

      Most of the Lifeline free government cell phone companies say you’ll get your phone in about two weeks. Our readers report that it often takes three or four weeks. If it’s been a month, you might want to contact Life’s customer service team to learn the status of your phone.

      Reply
  60. Loreta Rose says

    February 17, 2017 at 5:43 am

    Can I use my own phone and have activated with true wireless. It’s an IO6

    Reply
    • Free Government Cell Phones says

      February 17, 2017 at 6:32 am

      Not all cell phones are compatible with all cell networks, Loretta. Your best best is to call your service provider’s tech support team to find out it that phone will be compatible.

      Reply
    • Anthony Toste says

      March 9, 2017 at 8:47 am

      Yes you can used your own as long as it a GSM networks like AT&T and T-Mobile.
      CDMA network like Sprint, Verizon, Boost Mobile, Virgin Wireless will not work.

      Reply
  61. Jerri Dillon says

    February 11, 2017 at 7:43 pm

    What is the website that I go to to apply

    Reply
    • Free Government Cell Phones says

      February 11, 2017 at 9:14 pm

      The contact info can be found in the article above, Jerri.

      Reply
  62. Stephenie White says

    January 4, 2017 at 6:57 pm

    i would like to know my status

    Reply
    • Free Government Cell Phones says

      January 4, 2017 at 9:31 pm

      We can’t tell you how many minutes you have, Stephenie, because this is an independent website that’s not affiliated with any Lifeline free government cell phone company. You can probably check your status by calling True’s customer service team or contacting them via the email form on the company’s website.

      Reply
      • Jonathan lowder says

        February 15, 2017 at 10:52 am

        Do u have a online appclation

        Reply
        • Free Government Cell Phones says

          February 15, 2017 at 11:20 am

          If you go to the True Wireless website, you will be given the option of using an email form or an online chat. You can find the website in the above article. You’ll also find a phone number.

          Reply
    • Anthony Toste says

      January 8, 2017 at 8:51 am

      If you have AT&T sim it really easy
      View My Minutes just Dial *646#
      View Data Usage just Dial *3282#
      You should rev a text message
      Call there support and ask them for dial number for that carrier that they put you on.

      Reply
  63. James Williams says

    December 25, 2016 at 3:02 pm

    You may want to update this article as True Wireless now offers 500 mins talk, 500 text, and 500MB data on the free plan.

    Reply
    • Free Government Cell Phones says

      December 25, 2016 at 7:16 pm

      Man, this is getting crazy. We just updated all the plans within the last week and we’re making new changes on an almost daily basis. Don’t know about you, but we’ll be glad when the whole Lifeline Broadband program settles down.

      Reply
  64. Raylene says

    December 23, 2016 at 6:23 pm

    Can I get collect calls on my phone

    Reply
    • Free Government Cell Phones says

      December 24, 2016 at 3:40 am

      We’ve never been asked that question before, Raylene, and we really do not know the answer. But considering that so many of the new contracts are for unlimited minutes, we don’t know why it wouldn’t be allowed.

      Reply
  65. linda cox says

    December 21, 2016 at 1:57 pm

    I received a I phone could not get min. I called was supposed to send anouther and I was going to send the one I have back. Its been 2 months now and still nothing. My name is Linda cox. please what do I do please help.

    Reply
    • Free Government Cell Phones says

      December 21, 2016 at 2:12 pm

      Contact customer service, Linda. They’re the only people who can solve your problem.

      Reply
  66. Shanda Wilson says

    December 3, 2016 at 4:44 am

    Ho do I see if I was approved

    Reply
    • Free Government Cell Phones says

      December 3, 2016 at 7:14 am

      You have a couple options, Shanda. You can check with customer service by phone, via email available through the True website, or you can do an online chat via the company’s website.

      Reply
    • Free Government Cell Phones says

      December 3, 2016 at 9:03 am

      If you visit the True website, you will be able to contact customer service by phone, email or even do a live chat.

      Reply
  67. jacob may says

    November 28, 2016 at 7:27 am

    i got phone but my family is going through hard times and im looking for a job but my phone is turned off and my ,mom is on disablildy and i would like to have my phone turned on just call and txt would do. thank you for ur time.

    Reply
    • Free Government Cell Phones says

      November 28, 2016 at 1:59 pm

      Why was your phone turned off, Jacob? You need to contact your service provider’s customer service team to re-instate your account. Another possibility is enrolling with a different service provider. Here’s where you can find a list of all those providers in your state:

      https://www.freegovernmentcellphones.net/states

      Reply
  68. Ramon Owens says

    November 25, 2016 at 10:47 pm

    sure wish you would send me my cell phone and service. I think it’s been well over a month now. It’s been so long I can’t even remember when I signed up with you guys. QUESTION:
    ARE YOU A REAL COMPANY? OR AM I JUST WASTING MY TIME HERE?

    Reply
    • Free Government Cell Phones says

      November 26, 2016 at 3:54 am

      We can assure you that True is a real company, Ramon. Many readers tell us that if often takes three or four weeks or sometimes even longer to receive their free government cell phones. But if it’s already been a month for you, we’d suggest that you contact True’s customers service team to determine that status of your application. Many free government cell phone companies offer a “Check Your Status” button on their websites, but True does not.

      Reply
  69. Vicki Yvonne LeClair says

    November 9, 2016 at 8:21 pm

    I never received a bill or text. 580 352 **** my phone. I get snap. would like to keep this number

    Reply
    • Free Government Cell Phones says

      November 10, 2016 at 3:12 am

      Why would you receive a bill, Vicki? The free government cell phone program really is free.

      Reply
  70. Raven Mitchell says

    November 7, 2016 at 11:46 am

    How do I pick my own mobile device

    Reply
    • Free Government Cell Phones says

      November 7, 2016 at 1:41 pm

      Speak to customer service, Raven. They can tell you all your options. You can probably find them online, too.

      Reply
  71. Darlene says

    September 25, 2016 at 4:58 pm

    Yes I need help with my phone I can’t use it I need to know when I get my minutes on my phone 479-420-****

    Reply
    • Free Government Cell Phones says

      September 25, 2016 at 6:11 pm

      We are not True Wireless, Darlene. We are an independent website. You’ll need to contact True’s customer service team to solve your problems.

      Reply
  72. Billy says

    September 23, 2016 at 11:38 pm

    I have a fairly new phone and I love it/ so can I use my phone and get it flashed to say terracom wireless??

    Reply
    • Free Government Cell Phones says

      September 24, 2016 at 4:54 am

      We’re glad to hear your phone is working out well, Billy. But we’re not sure what your question is.

      Reply
    • Free Government Cell Phones says

      September 24, 2016 at 10:06 am

      We’re glad your happy with your free government cell phone, Billy. But we have no idea what your question meant.

      Reply
  73. Patricia says

    September 12, 2016 at 5:02 pm

    I was hoping to find out the status of my application. I’ve already submitted all the proper documentation and am almost certain I qualify.

    Reply
    • Free Government Cell Phones says

      September 12, 2016 at 6:04 pm

      We’re not True Wirless, so we can’t give you the answer you need. But here’s what we’d recommend. Go to the True website, scroll to the bottom and click on “Support – Help.” You’ll be able to submit your question by email. You can also click on “Contact.”

      Reply
  74. Josh Young says

    September 11, 2016 at 2:52 pm

    Would like a new phone. still have my service. phone was broken

    Reply
    • Free Government Cell Phones says

      September 11, 2016 at 3:07 pm

      Here’s an article that tells you what to do in case your phone is broken, lost or stolen.

      https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement

      Reply
  75. Jessica says

    September 6, 2016 at 12:24 pm

    How do I find the phone with tracking device number is it postal service

    Reply
    • Free Government Cell Phones says

      September 6, 2016 at 1:11 pm

      We are not aware of this service, Jessica. If you find one, please let us know because our readers would probably love to hear about it.

      Reply
  76. Eric says

    August 24, 2016 at 6:38 am

    When do i hear if im recieving a free cell phone? I applied for a cell phone and i don’t know if I’m getting one. it’s been 3 days

    Thank you
    Jennifer

    Reply
    • Free Government Cell Phones says

      August 24, 2016 at 8:46 am

      Three days? You’re a real optimist, Eric. Most readers say it takes two, three, maybe even four weeks depending on the service provider. The other day one reader left a comment saying it had taken six months.

      Reply
  77. Shayla says

    August 15, 2016 at 8:53 am

    When you purchase a smartphone from this company for instant the iPhone 4s will it be unlocked for any carrier ?

    Reply
    • Free Government Cell Phones says

      August 15, 2016 at 9:32 am

      As per a relatively recent FCC ruling, all cell phones must now be unlocked. However, if you have a contract with your service provider you must fulfill the obligations of that contract before the phone can be unlocked without a penalty. Some free government cell phone companies require you to have your account for a year before you can move to another network without a penalty. You should check with your service provider’s customer service team before making any commitment.

      Reply
  78. Gleater Gatling says

    August 13, 2016 at 8:45 pm

    Hi im Gleater Gatling i send my infor and havnt receive my phone yet

    Reply
    • Free Government Cell Phones says

      August 14, 2016 at 5:51 am

      Most complains say it takes two weeks or so to receive your free government cell phone, but many of our readers say it is not uncommon for it to take three, four or even more weeks.

      Reply
  79. Stephanie says

    August 7, 2016 at 9:54 am

    How or where do I pay my true wireless phone bill

    Reply
    • Free Government Cell Phones says

      August 7, 2016 at 1:29 pm

      There’s a reason this website is named FreeGovernmentCellPhones.net, Stephanie. The program is free. If you have some sort of paid account with True Wireless, we know nothing about it.

      Reply
      • al says

        July 31, 2017 at 8:28 am

        I got a bill in my email from true wireless saying I owe 10 dollars and change. where do I send that? al, in enid, ok

        Reply
        • Free Government Cell Phones says

          July 31, 2017 at 2:22 pm

          Why do you owe $10 on a free government cell phone account? Did you purchase extra minutes or add some other service?

          Reply
          • Leatha says

            August 12, 2017 at 8:10 pm

            FYI, Oklahoma’s lifeline program doesn’t provide free service. There is a minimal monthly charge for any lifeline phone plan in Oklahoma. Usually $1 for the plans with little or no data. Plans with more data cost a bit more. On the other hand, Oklahoma, being mostly tribal land, offers much better plans than most of the country. As a matter of fact, with the new broadband features on lifeline, True is currently offering unlimited talk, texts, and data. Not sure of the cost, but WOW!

          • Free Government Cell Phones says

            August 16, 2017 at 12:50 am

            Your info is not quite correct, Leatha. As our “Providers” pages indicate, some plans are free, some are $1 per month, and one even charges $5 per month. This kind of inconsistency is unusual and a bit confusing, but we call out all the correct numbers for each provider to make things as clear as possible for our readers.

  80. Doris says

    August 5, 2016 at 1:30 pm

    I have a question. I am with this company so far and I like it. I would like to know if this is the only one in the state of Maryland that offer free data.

    Reply
    • Free Government Cell Phones says

      August 6, 2016 at 3:54 am

      You’re in luck, Doris. Maryland may have more LIfeline service providers than any of their state. Here’s where you can find a complete list:

      https://www.freegovernmentcellphones.net/states

      And here’s an article that tells you how to switch to a new provider:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply
  81. Katharine jameson says

    July 31, 2016 at 12:33 am

    My phone went haywire on me. now it wont work. I need another phone preferably not the same kind.

    Reply
    • Free Government Cell Phones says

      July 31, 2016 at 5:24 am

      You need to contact True Wireless’ customer service team, Katharine. We are an independent website that’s not affiliated with any of the free government cell phone companies.

      Reply
  82. Louisa says

    July 29, 2016 at 8:19 pm

    How do I check how many minutes are left on my phone

    Reply
    • Free Government Cell Phones says

      July 30, 2016 at 4:57 am

      Absolutely impossible for us to tell you that, Louisa. It depends on the make and model of phone and your service provider.

      Reply
  83. Roy says

    July 25, 2016 at 1:40 pm

    I’m on my second phone and second number and still no service bc phone’s don’t work how many pounds am I going to have to go through before I get one that’s going to work correctly

    Reply
    • Free Government Cell Phones says

      July 25, 2016 at 4:00 pm

      Sorry to hear about your problems, Roy. Call customer service and ask for a supervisor. If your problem isn’t resolved quickly, you should complain to the FCC, USAC and your state’s public utility commission.

      Reply
  84. cams says

    July 6, 2016 at 11:25 am

    Never apply with true wireless. One of the worst service ever. When you go in to their stored they wouldn’t help you. And when you called customer service, they can’t speak English.

    Reply
    • Diana says

      July 24, 2016 at 10:31 pm

      I will like a free phone

      Reply
      • Free Government Cell Phones says

        July 25, 2016 at 5:10 am

        Check out all the service providers and their plans before you decide on one company. Here’s where you can see all the providers in your state:

        https://www.freegovernmentcellphones.net/states

        Reply
  85. Jimalee. Murphy says

    June 18, 2016 at 8:44 am

    How do I get a status on my order??

    Reply
    • Free Government Cell Phones says

      June 18, 2016 at 11:24 am

      You can go to the True Wireless website, click on the “Contact Us” link at the top of the page and send an email message to the company’s customer service team. Good luck.

      Reply
  86. Anthony Toste says

    June 14, 2016 at 2:21 pm

    Unlike frist round I had with them back April which turn out to be Sprint Service Phone with 4.7″ HTC EVO which is no good in my area just like with Verizon and T-Mobile Service Tower as Lean that before I find out about two good link that ad in very useful resources in pick a phone servce
    http://www.cellreception.com/towers/
    http://opensignal.com/

    Any way I rev a email from them saying they no have service with AT&T and they where in my hown town last week so stop by and talk them ask about the email and sure enough it was ture they had AT&T sim card for AT&T Towers which really good news for me and I get to keep my Microsoft Lumia 640 5″ screen AT&T GoPhone that my sis law got me.

    So we see how thing go with this provider so far I’m happy camper everthing is works.

    Reply
  87. Jana Johnson says

    June 1, 2016 at 4:51 pm

    So far I am not having the best of luck with them. First time I spoke with them on chat they put me on hold half an hour. I finally asked if they were still there and they said yes please hold. Another half an hour later they disconnected. I got a hold of someone else who told me I was approved and should have it within 3 days. Gave it a week and contacted them back to check in and they said I had to call them and that I was not in fact approved as of yet. So I did so and answered a lot of questions via phone and they again told me I was approved and would be getting the phone. This time I actually got the phone via mail but it kept saying no network connection etc. I called them for assistance and they now want me to send the phone back (I pay shipping) and they send me another. I’m about ready to send the phone back and cancel service with them and go to the local easywireless stand I saw nearby. I am just getting a lot of red flags and running into a lot of trouble. 🙁 Was hoping it would have worked out too. Really needed one for emergencies and such.

    Reply
    • Free Government Cell Phones says

      June 1, 2016 at 5:05 pm

      Service that poor really is unacceptable, Jana. If it isn’t resolved in the next few days, you should call them back and threaten to report them to the Federal Communications Commission. The FCC takes a very dim view of this type of behavior.

      Here’s an article that tells you how to make that complaint. You should read it so you sound knowledgable when you speak to True again.

      Reply
  88. Darrell Cormier says

    May 23, 2016 at 3:10 pm

    I called last week to check to see if my phone was being shipped or going to be shipped an was told that it was being packed to ship.I have not received my phone or heard from True Wireless since.Would like to know if my phone has been shipped

    Reply
    • Free Government Cell Phones says

      May 23, 2016 at 6:14 pm

      The True Wireless website gives you multiple options for contacting customer service, Darrell. You can call them, email them, or do an online chat. Contact them through any of these methods to get an answer to your question. Good luck.

      Reply
  89. Sarah says

    May 1, 2016 at 3:27 pm

    How long does it take to receive a Government Assisted Phone in the Mail? Thanks.

    Reply
    • Free Government Cell Phones says

      May 1, 2016 at 4:46 pm

      It varies on a company-by-company basis, Sarah. You should call True Wireless’ customer service team to ask that question. You might also try going to the True Wireless website and searching for a “check your status” page.

      Reply
  90. Erica Marin says

    April 25, 2016 at 12:12 pm

    I tried to apply but my Zip 79924 is not covered by themn

    Reply
    • Free Government Cell Phones says

      April 25, 2016 at 1:48 pm

      True is far from the only company offering free government cell phones in the El Paso (we looked up your zip code) area, Erica.

      First thing you need to do is click on the “States” link at the top of this page. Then click on the “Texas” link. It will take you to a full list of companies offering the Lifeline Assistance service in the Lone Star State. Click through them all to find a company and a plan that fits you best.

      Reply
  91. jo says

    April 25, 2016 at 10:13 am

    What cell phone towers do your company use , sprint or att.

    Reply
    • Free Government Cell Phones says

      April 25, 2016 at 2:00 pm

      Contact True Wireless directly, Jo. This website is independent and not affiliated with any of the Lifeline Assistance free government cell phone companies.

      Reply
  92. Rhonda Dobbs says

    April 17, 2016 at 7:37 am

    Well my Dad is 78 and has been approved for a Safelink free phone since February 22,2016, but has not received a phone He has even received mail telling him to add minutes. So I have called five times and Safelink has the worse customer service ever. They would not let me speak with a supervisor and the hold time is at least 45 minutes (min time with a max time of 2 1/2 hours ) . They have hung up on me, transferred me around the office, and had a blatant disregard for my situation, They told me the phone would arrive 10 to 15 business days each time I have called, They LIED, Still no phone, I bet they have received federal money for the phone my dad has yet to receive, Who can I call to report this?

    Reply
    • Free Government Cell Phones says

      April 17, 2016 at 8:20 am

      Excellent question, Rhonda. We normally think of fraud being perpetrated by customers, but you point out that it can just as easily be perpetrated by a Lifeline Assistance company. Here’s an article that tells you how to report fraud:

      https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste

      Please give us an update on your phone call and your dad’s experience.

      Reply
  93. Rhonda Peterson says

    April 16, 2016 at 5:35 pm

    No I’m not messaging messaging you on the true wireless phone now I can’t get past the code to even get in this is another phone but I gave you my name my email address I tried to give you the email address on the true wireless phone but it won’t take it so when you say this isn’t the right phone yes it is your right phone 918-851-**** its a Lifeline phone from True Wireless I don’t know what else you want from me that just made a stupid mistake on the passcode on the screen and now I got to go through this crap

    Reply
    • Free Government Cell Phones says

      April 16, 2016 at 6:23 pm

      We can tell how upset you are, Rhonda, but this website is not able to help you. We are independent and not affiliated with True nor any of the other free government cell phone companies. In order to solve your problem you need to contact True’s customer service team by phone or online.

      Reply
  94. Rhonda Peterson says

    April 16, 2016 at 5:14 pm

    My true wireless phone which is vooz vapor I got my password and a couple times wrong so they blocked my screen from being able to get into the phone shouldn’t be a big deal I wouldn’t think but it turned out to be a big deal the phone number is 918-851-9909 I wouldn’t think this would be a big deal but it turned out to be a big deal that phone is supposed to be a Lifeline phone it shouldn’t be this difficult to use it can’t even use it for emergencies like this I can’t get into it at all? Please send me some information if you can on this phone

    Reply
    • Free Government Cell Phones says

      April 16, 2016 at 6:27 pm

      Another solution would be to Google your phone make and model and the words “user manual.” You can find user manuals for virtually every cell phone online.

      Reply
  95. Anthony Toste says

    April 15, 2016 at 4:55 am

    True Wireless is a joke they give a list of phone for you to chosse from on there web site so I pick a 4.7″ HTC EVO as it was the biggest screen that they had listed as I’m partly blind I would have perf a 5″ to 5.5″, But when I try signup the order part wasn’t working as I wasn’t get any Invoice ID order number, So we did it over phone and what did I get some small Vortex Beat 4″ which I didn’t want as I had all ready tryed working with a phone that small that one of my family members had so I sent back as told I had tolded I to order from there web site by there supervisor there, Well some thing happing over and over and I wasn’t getting what I needed in to complete the order that way so ended talk a perason higher up the chain final getting the rigth answer that I couldn’t order that phone what bunch hog wash and cost me all most $7 sent back the stuff that they semt me I’m not a very happy camper with them.

    Reply
    • Free Government Cell Phones says

      April 15, 2016 at 8:41 am

      Sorry to hear about your problems with True. We hope it gets worked out and you can become a happy camper again.

      Reply
      • Anthony Toste says

        April 15, 2016 at 10:56 am

        I give on them and cancel service with them as there are just to min red flag pop up so I’m looking else where.

        Reply
        • Free Government Cell Phones says

          April 15, 2016 at 8:57 pm

          That’ll show ’em who’s boss, Anthony.

          Reply
  96. Jim says

    April 11, 2016 at 3:35 pm

    Correction. True Wireless now offers 500 minutes, 3 SMS=1 minute texts, and 50MB data each month on the free plan

    Reply
    • Free Government Cell Phones says

      April 11, 2016 at 6:23 pm

      Jim is correct. Looks like True has really upped its game.

      Reply
  97. brandy says

    April 11, 2016 at 10:25 am

    No internet wat do I need to do

    Reply
    • Free Government Cell Phones says

      April 11, 2016 at 10:59 am

      First thing you need to do, Brandy, is visit our other website:
      CheapInternet.com

      It details all the plans that allow low-income Americans to get very inexpensive Internet access.
      Good luck.

      Reply
  98. Jim says

    April 7, 2016 at 4:03 pm

    I was showing a friend of mine, on their website, the plans, and noticed the Lifeline plan in RI went from 5 MB/Data and 250/Mins talk went to 50MB/Data and 500/Mins talk. All within a short period of time. I opened a chant to confirm this:

    Chat session started at 18:06:47
    Please be patient while you are being connected with an operator …
    You are now chatting with Edwin

    Edwin:Hello and thank you for contacting True Wireless chat support. My name is Edwin, how may I be of assistance?

    James:Hi, I have a question. I have a Rhode Island free plan through Lifeline and I noticed after showing my friend the plans for RI that the minutes are now 500
    instead of 250 minutes and the data went from 5MB to 50MB. Is this accurate?

    James:I’m looking at the plans on your website

    Edwin:It will be a real pleasure to help you

    Edwin:Please provide me the last 4 digits of your SSN and your date of birth.

    James:sure. ****

    James:dob is ********

    Edwin:We do apologize for the inconvenience but those are plans for new customers.

    James:so existing customers like myself are stuck in the old plan of 250 mins and 5MB data?

    James:that sounds kind of unfair

    Edwin:This is an effort to get new activations.

    James:especially since I have a friend here who is saying the same thing.

    James:He just asked me if he’ll get stiffed like I am in the future over these new promotions. Not a good selling point.

    James:So no way I can take advantage of these changes, huh?

    Edwin:We do apologize for the inconvenience but that is a company policy and even I want to help you I can not provide you with that plan due is only available for new applications.

    James:Looks like I signed up at a crap time then.

    James:When I was with SafeLink, all new promotions were given to existing customers as well. Why not here? Jerry is really turned off to porting over right now

    Edwin:Well maybe on the time you applied you had a different promotion

    Edwin:Maybe in a couple of months this promotion is offered to every one who wants it.

    James:There was no promotion. I got the VOOZ VEXT phone and a month later upgraded to the VOOZ VAPOR smartphone to take advantage of a smartphones features. It was the 250/min 5MB data plan. That was only 4 months ago

    Edwin:We understand Sir, but as I told you before this promotion is for New applications.

    James:Oh well, the problem I am having, and it’s not the amount of minutes I get currently, 250 is more than enough, but my friend is not going over because of his concerns that if another promotion happens in the future, he will not be included. I noticed the data change last month from 5 to 50 MB and just now, the minutes increased. Less than a month apart.

    James:My feeling is, if it’s on the menu, it should be opened to all. Both new and existing customers.

    Edwin:Those changes depends on the company policies and we can not tell you if this will change in a couple of weeks.

    Edwin:We will share your toughs with our headquarters and maybe they reconsider to extend to all of our customers.

    James:I used to work for Bank of America and whenever a new product or change came about, we offered it to everybody, new nd existing customers. If we only offered it to new customers and not existing customers, we would only alianate the existing customers and they will leave

    James:Just like now. A friend I was referring to True Wireless said “no thanks”

    James:Imagine having a checking account at a bank and pay $9.95 for it, while “new” customers get it for free? It alienates existing customers and they will move elsewhere.

    Edwin:I will make sure corporate reads this chat. Hopefully they will reconsider.

    James:Thank you Edwin. You’ve been a great help. I really hope they do read this chat session. It really is bad business to alienate the existing customer base. When I worked for Bank of America, whenever a change was implimented, we included everybody, buth new and existing customers to take advantage.

    Edwin:I will. Is there anything I can do to help you?

    James:No, you did fine. Thanks again. Oh, and hey, those Vooz Vapor smartphones kick ass!

    Edwin:Have a nice day!

    Now, I gave feedback at the end. I gave Edwin good marks for his customer service, but in the comments section, I wrote this:

    “Not happy with the agents answers, but then again it’s not the agents fault. Edwin was very helpful with what he could tell me and came back on a timely basis. However, I am NOT happy with rolling out new features to NEW customers while alienating existing customers by not upgrading plans to them. Bad business practice. ”

    The thing I have to say about SafeLink is that when it rolled out the promotion, free unlimited SMS text and more talk time, they included EVERYBODY, new AND existing customers.

    Little wonder why they’re the biggest in this country.

    Just a little miffed. I could have had a $50 credit for a new referral too.

    Reply
    • Free Government Cell Phones says

      April 7, 2016 at 5:44 pm

      Thanks for going to all the effort to cut and paste your entire online chat, Jim. Many of our readers will undoubtedly find it very interesting and helpful.

      Reply
  99. coy says

    February 13, 2016 at 10:16 am

    What brand of cell phone do these companies hand out?

    Reply
    • Jim says

      February 16, 2016 at 3:14 pm

      They have the Vooz Vext, which is a basic phone that has a full keyboard and a fairly decent camera. The Vooz Vapor, that you can buy off their website for $30.00, is a pretty decent Android smartphone that has Wifi capability and a Wifi hotspot option which you can hook up to 8 devices to the phone for data access. They also offer the iPhone 4. The phones are far above average than you would get from other companies.

      Reply
  100. Joshua Urango says

    January 27, 2016 at 10:53 am

    How do i unlock my sim card

    Reply
  101. Erika Collins says

    January 21, 2016 at 8:26 pm

    I paid my bill and added extra data on my and it’s still off and it keep getting cut off

    Reply
  102. Brandon Blake says

    January 21, 2016 at 4:47 pm

    Bad phone quality RudeCustomer service representativesPhones are too priceyWhen try to cancel They deny you And Try multiple times for you to keep your service When you say I want to cancel a still try to keep You to keep your serviceAnd they don’t answer your phone They just suspended And they want the phone back in order to cancel services

    Reply
  103. mani clarence says

    January 12, 2016 at 8:29 am

    I was at truewireless before its about 5 or 6 years ago can i get a new one

    Reply
  104. Antoinette green says

    January 2, 2016 at 6:25 pm

    I’m looking for phone not small key board I have bad eye’s.

    Reply
  105. Brian Piette says

    December 28, 2015 at 8:34 am

    Trying to Discontinue my service with True wireless. I do not need this service any longer, as I am now well to do. I try day after day to get through to a service rep, as it is to no avail. Please contact me via E-mail to tell me what I can do about this, and/or how to STOP service with your program. Ty

    Reply
  106. Latasha Reed says

    December 21, 2015 at 10:49 pm

    I found my phone what I lost and somebody tried to unlock it and I guess they lock my sim card up and now its asking for a sim puk which I dont know what that mean could u pls let me know how to unlock it please…

    Reply
  107. latoya thomas says

    December 17, 2015 at 7:33 pm

    My wireless number is 901-438-**** I somehow have a pass code on this phone I called and they sent out another Sims card and its still asking for a pass code they can’t seem to help me with this issue I asked for a madyet reset the customer service rep said she didn’t know how I’m highly disappointed with this service my call back number is 901-412-**** thank you and goodbye

    Reply
    • Nikki W says

      January 1, 2016 at 9:38 am

      What brand and model is the phone? And what is the carrier stamp on the phone? I may be able to get the code for you.

      Reply
      • Justine says

        March 13, 2016 at 3:54 pm

        Vooz
        Model: breeze III
        True wireless

        Looking for a 10 digit passcode

        Reply
        • Free Government Cell Phones says

          March 16, 2016 at 11:07 am

          Call True and speak to the customer service department. Good luck.

          Reply
  108. Cheryl cornell says

    December 16, 2015 at 9:01 pm

    I referred my cousin today and he received his phone but i have not received my free minutes

    Reply
  109. edward says

    December 10, 2015 at 9:22 am

    My vooz phone is broken and now i put my sim in my galaxy s4 sim.in this sim i have 50MB data but its not working.even i get H+ symbol in my cell but internet not working.can someone help me how i can use this on my cellphone ?

    Reply
  110. Mary Beck says

    November 18, 2015 at 6:21 pm

    Please contact me right away,my phone was turned off,I have my credit card ready to pay my $5.02 bill,my sister that pays my bills is in the hospital ,I am bed bound as you know!and, I need my phone,please,do not post this on the internet..I “need” a reply to my email address or!call me,please,I am telling the truth,check out my account and ask me an email I will give you my private information, Please,Help me,Please,or call me..plz,God’s blessings..ohhh..

    Reply
  111. darrell says

    November 17, 2015 at 9:12 pm

    Im very interested in receiving a nice phone I would first like to say i receive snap,ssi and i have medicaid. second i would love to know your phone contact hours and if u have a email or live contact.Cant wait to hear from you.Thank you

    Reply
  112. amanda says

    November 3, 2015 at 9:39 am

    TRUCONNECT IS A SCAM!!!!

    Reply
  113. michele says

    October 17, 2015 at 1:29 pm

    Can i port my old number to my new True Wireless phone?

    Reply
  114. evelyn balboa says

    October 13, 2015 at 8:32 pm

    Como consigp un celular gratis

    Reply
  115. Ted says

    August 27, 2015 at 4:57 pm

    I have a VOOZ phone,and all of a sudden its telling me to enter Input password, and at the bottom right it has SOS. Any help please, I never set up a password

    Reply
  116. Brenda Kraisinger says

    August 24, 2015 at 12:16 pm

    I need to rest my cell phone. It is lagging. Says network is busy all the time. Have trouble making calls.it is kyocera 38 59ma.

    Reply
  117. rogerouellette says

    August 13, 2015 at 4:07 am

    hi like your phone number so ican call you once mounth but when we got the phone know did give us nuber to call you backcan you seand it to meiwant to thank verymuch because you made are life betterer

    Reply
  118. felecia dowell says

    July 29, 2015 at 4:19 pm

    I would like to know if true wireless is available in the atlanta texas area?
    Thank you

    Reply
    • Free Government Cell Phones says

      July 29, 2015 at 6:05 pm

      Contact True for the answer to that question. Its contact info can be found in the article above.

      Reply
  119. Renee lynch says

    July 29, 2015 at 12:25 pm

    I received my phone today but it didn’t come with a SIM card

    Reply
    • Free Government Cell Phones says

      July 29, 2015 at 5:59 pm

      Contact your free government cell phone company to report the problem. You can get True Wireless contact info in the article at the top of this page.

      Reply
  120. Jesse Thunder says

    June 27, 2015 at 3:12 pm

    Ya need to add that True Wireless offers the most Data at 1GB for only $20! Their website is at GoTrueWireless.com and there are 4 great plans. No other Lifeline companies in the country offer that much Data.

    Reply
  121. cheryl says

    June 27, 2015 at 9:36 am

    Need new phone mine won’t hardly take or make calls

    Reply
  122. julie bynum says

    June 27, 2015 at 8:06 am

    I am tired of all the BS I signed up for a monthly paid account nothing has transpired for the last month. I am sick of the run around please note that your customer service # should say Customer ON Hold. I cant ever get a straight answer. My boyfriend paid over 80.00 for all services and you wont give him any sort of credit .He received 2 phones that never worked. What the hell is wrong with this company?? Should be named Nor-True Wireless

    Reply
    • Jesse Thunder says

      June 28, 2015 at 5:20 am

      What phone did he get? I got the HTC EVO 3D. The only issue that I had was that it was stuck on 1X connection and they spent a lot of time with me in email, the chat on the website and in person to fix the data connection to be at 3G. I’m happy. They also agreed with my feedback/suggestion for offering a plan for Deaf/HoH to be unlimited Data and charge about 10¢ a minute for Talk, which is basically the standard plan for Deaf/HoH. They are petitioning their partner, Sprint, and the FCC. I hope its a success! It be $20 or $30. For now, I have the 1GB plan and if I go over the amount…needing more…they will work with me for no extra charge. I’m very satified with the decision of choosing True Wireless. They have a location in Del City just down the street from my home, so that helps greatly, cuz if I didn’t see them, I probably might have gone with another company, so thankfully they have a location nearby that I saw and went into the store. First time that I’ve seen True Wireless and recently enrolled last week. When I walked into the store, I first asked what the top smartphone they currently have and the lady showed me the EVO 3D, which I did not expect them to offer such high-end device that was once a flagship smartphone and I was excited. Then she showed me the plans on the paper and I was shocked that their $20 plan offers 1GB Data, which I totally did not expect that much amount! What store location did you go to? How about trying the Del City store?

      Reply
      • amanda says

        November 3, 2015 at 9:41 am

        How did you contact them I try by phone an I keep getting screwed over by truconnect

        Reply
  123. robert hope says

    June 18, 2015 at 8:59 am

    I want to have you shut my true wireless phone off and terminate all services.terinate my account. My true wireless number 479 892 ****

    Reply
    • FreeGovernmentCellPhones.net says

      June 19, 2015 at 8:23 am

      You need to contact True Wireless. Please don’t post phone numbers on a public forum.

      Reply
  124. Alexandra says

    April 3, 2015 at 5:59 pm

    I wanted the application sent to me how do I ask for that

    Reply
    • Karen Chambers says

      April 8, 2015 at 7:36 pm

      I want application for lifeline phone service sent to my email. Thank you

      Reply
      • FreeGovernmentCellPhones.net says

        April 9, 2015 at 8:13 am

        You’ll have to contact the company to request that.

        Reply
  125. Andre mills says

    March 13, 2015 at 8:40 pm

    First off I know this website is not true wireless I just have a major issue and any feedback from ppl who either have heard of this or have been through this feedback would be greatly appreciated.

    When I bought this phone. I not only was verbally told I was buying an iPhone 4S. I then signed off on the warranty in which the warranty I signed off on was for a iPhone 4s. As we’ll as the receipt I was given is for a IPhone 4s. It’s not my fault your associates lied just to make a quick sale without a care in the world or knowledge to know what they were selling me is not what I signed up to buy and most importantly what the receipt says I purchased. The receipt and the warranty proves that. She even went so far to write the esn number for the iPhone 4s I signed warranty to buy and receipt which falsely states I bought a IPhone 4s. In stead she wrote the same esn number for the Iphone 4. But that Iphone 4 was not legally sold because the receipt states I bought a Iphone 4S. As for the warranty that would and should take place for a device you actually bought and signed off on. I never signed off on a Iphone 4. 3 months later I thought the whole time I was using a Iphone 4S which comes with everything I was looking to buy. Just on principle alone this is the worst any phone company has ever treated me. I choice this company, and stayed so long because of TRUST, but instead signed warranties and received receipts of a phone I did not receive. Sense I never received what my receipt and warranty states I received the warranty policy does not contain to this situation. If it was a phone the receipt and warranty states I received then it would apply. The apple techs had to tell me how wrong that was to do to a customer. Especially one whose paying 250.00$ at that. The least your company can do is provide the legal product the receipt states , and the warranty states should have been sold to me. Which is the Iphone 4s as the pictures show below. I really hope this is a isolated incidence. Because the warranty I signed off on, and the trust in the receipt that was given does not contain the product that both legal documents say it contains. This is purely illegal. If it was a mistake I surely hope you show me that and swap the phone I did not purchase with the actual product I signed off on, and the receipt states I purchased and received. This has nothing to do with waiting 3 months to find out I got robbed because the warranty I signed does not contain the product it says it does. I have contacted the corporate office to see if this is how they conduct business or if this really was just an honest mistake.

    Reply
    • Jesse Thunder says

      June 28, 2015 at 5:28 am

      Seems to me it was an individual’s error. I don’t like Apple’s products and stay far away from Apple and all of their products, because of Apple’s history being full of bullying. Out of curiousity, when I saw that iPhones are also being offered, I asked to look at an iPhone and the lady showed me the iPhone. I asked her what version it is and she said iPhone 4. She didn’t say iPhone 4S. Just specifically iPhone 4. Now reading your post, I am thinking it was that person’s mistake. What store location did you go to?

      Reply
  126. Mary A. Beck says

    March 9, 2015 at 5:25 pm

    I need a replacement phone,coz,my phone died,I had to get a dispose able phone And buy minutes on it. I did talk to a man before my phone quit,he said I could get a SMRT phone replacement for $40 dollars..this is what I truly need,I am bed bound since 2003 and suffer from chronic back,leg,feet and hand pains,I am a diabetic,on Mexican and diet, ..the smart phone would be perfect,coz,my hands can barely open a flip phone. I truly think a smart phone would be allot easier for my use..my account number is 918-314-****. I have unlimited calling for 20 dollars a month, I don’t want anything else,no internet or texting,I pray you get this,it is supposed to go to ”True Wireless” that is my company,I love this program for us who are ”house bound”.. SO, I will be send 60 dollars around the 15th of this money for the smart phone and my pho e charge my tablet’s..two of other Gods Blessings. Please contact me by email,okay,you have it above,thanks,bless I GS, Okie Mare

    Reply
    • Jesse Thunder says

      June 28, 2015 at 5:32 am

      This website isn’t True Wireless. Its an informative website presenting information on government programs, services and phones. You will need to contact True Wireless directly on their website (online chat), call them or go to a store in person. Good luck!

      Reply
  127. Nancie Poodry says

    February 12, 2015 at 10:16 am

    I ordered and paid $5 for a phone Now it does not work. Do I owe for service or wait till the new phone arrives? I cannot call out and had poor service since I started due to the refurbished phone. My email account is compromised so waiting for phone services.

    Reply
    • Jesse Thunder says

      June 28, 2015 at 5:39 am

      You will have to pay regular plan amount every month. Try exchanging for another smartphone. There are free 30 days warranty and after that time has passed, there is a fee cost to exchange. All devices are refurbished by the manufacturer before the distribution and there will commonly be issues for some of the devices. Now, if you want a new smartphone…totally brand new..
      True Wireless are offering the Vooz Vapor, which is an Android smartphone, that was designed and made for only True Wireless. Info on True Wireless’ Facebook page. The smartphone are available now to VIP members and will soon be available to everyone. They are working on the webpage to present all the information and specs for the new smartphone. So, if ya want it, go for it.

      Reply
  128. penny pankey says

    January 2, 2015 at 4:48 pm

    To whom it may concern I cannot rester my phone on line because it keep saying that I need to text a 10 digit number and I don,t understand what yall are talking about and there is no way I used all the mintutes that you gave me so could I please have mins on my phone or you can have it back and the man I talked to said that I did not have to recerifly until next year so could you please get back to me thank you

    Reply
  129. crystal wilwon-smith says

    December 23, 2014 at 2:03 pm

    my phone now has been acting up. Now I can’t get my 3G icon to come up on my phone. It keeps giving me an error code 67 and want me to contact my phone provider. every time I contact you all I get disconnected for after waiting on the phone for more then 30 minutes and I have called numbers of time. Will you please fix my phone cause it’s very frustrated with this problem.

    Sincerely,
    Unhappy customer

    Reply
    • Jesse Thunder says

      June 28, 2015 at 5:44 am

      You need to update the PRL. If it won’t work with the automatic route (its in the Settings), then you will need to manually update the PRL. They will tell you the process steps to do that.

      Reply
  130. Angela Dryden says

    December 22, 2014 at 11:07 am

    405-305-**** saying your service is not active call customer service, will not allow mw to call customer service

    Reply
    • FreeGovernmentCellPhones.net says

      December 22, 2014 at 6:22 pm

      Did you try dialing 611?

      Reply
      • albert says

        December 22, 2014 at 8:38 pm

        MY PHONE SERVICE HAS BEEN DOWN ALL DAY AND MY BILL HAS INCREASED AS WELL CAN SOMEONE PLEASE ASSIST ME? I HAD HEARD THAT THIS COMPANY WAS CHANGING TO A DIFFERENT PROVIDER PLEASE GET TO ME ASAP. THANKS

        Reply
        • Jesse Thunder says

          June 28, 2015 at 5:49 am

          No need for all caps. You need to contact True Wireless directly. They are partnered with Sprint. There’s no change. True Wireless will always be True Wireless and their partner remains with Sprint. The services are on Sprint network. There are three options to contact True Wireless; online chat, phone call and in-person at a store location. Good luck!

          Reply
  131. Stacy Hardie says

    December 22, 2014 at 7:07 am

    I keep getting notices about recertification to stay on the lifeline program. I have tried for over a month to get it done over the link y’all keep texting me. When you try to put info in it doesn’t allow you to put in the phone number to continue with. This is very Frustrating!!!

    Reply
  132. william cook says

    December 13, 2014 at 11:49 am

    I have moved to California. Would like to no if I can keep my phone and Chang my number?

    Reply
  133. chris jordan says

    December 11, 2014 at 3:21 pm

    how do I deactivate my new phone and reactivate the old one both phones are from you guys

    Reply
  134. Christi Burns says

    December 11, 2014 at 2:20 pm

    I applied for a phone about four or five weeks ago. I have not received a phone or any reply.

    Reply
  135. James Morton says

    December 10, 2014 at 7:03 pm

    I do have a true wireless phone because I get food stamp and all so is disable.

    Reply
  136. James Morton says

    December 10, 2014 at 7:00 pm

    I have tryed to do what you ask me to do but could not get on that sight thank you.

    Reply
  137. kathryn lamb says

    December 6, 2014 at 3:32 pm

    i faxed a copy of my food stamp letter a copy of my ssi benefits can someone let me know if you received it please

    Reply
    • FreeGovernmentCellPhones.net says

      December 7, 2014 at 9:16 am

      We aren’t True Wireless, so we can’t help. You’ll need to contact them.

      Reply
  138. Doris J Nutt says

    December 6, 2014 at 1:02 pm

    I would like one of yall cell phone but cant seem to fine yall in Sallisaw, Oklahoma, 74955. I called once a guy told me yall had a tent hear, But I never found it. Please help. Doris J Nutt. Thank you.

    Reply
    • FreeGovernmentCellPhones.net says

      December 6, 2014 at 3:18 pm

      Yall need to give True Wireless a call. Their contact info is in the article above.

      Reply
  139. Rebecca Nichols says

    December 3, 2014 at 2:44 pm

    I received one of your phones close a month ago at one of the tents. They I had unlimited minutes and text. I haven’t received a bill yet and I don’t know where to send payment too. Now my phone says I’m out of minutes. So I don’t understand why that is. I have tried calling and calling can’t get ahold of anyone.
    I have several friends I have told about your service trying to get them to apply for one but I’m changing my mind.
    Rebecca Nichols
    918.856.****

    Reply
    • Jesse Thunder says

      June 28, 2015 at 6:00 am

      Their website is GoTrueWireless.com and you can pay online. They have chat available for help. You can also go to one of their several store locations. Since your area code is 918, you are close to their Tulsa location. If you’re further south from Tulsa, another location is in Shawnee. Here is the stores near you.

      60 N Sheridan
      Tulsa, OK 74115
      (918) 398-7141

      1202 N Harrison
      Shawnee, OK 74801
      (405) 432-5251

      Reply
  140. gretchen carrera says

    November 26, 2014 at 11:51 pm

    my phone is locked and its a Kyocera echo …. its had to many pattern attempts. how do I get it unlocked

    Reply
  141. sherry says

    November 26, 2014 at 10:06 am

    i have a true wireless echo phone and it is locked up my niece was playing with it and attempted the pattern to many times and it went to a screen that asks for my gmail account when i provide it the phone says it was incorrect i know it is the correct one because i use it for everything i have tried to contact ur customer service continously and i think there is a problem with that extention because as soon as i press the button for customer service the call will hang up on me at first i thought it could of been the phone i was using or the service area i was in but after trying several times in many diff locations with the same thing happening i figured it was ur customer service line or something but i need assistants unlocking my phone i have alot of important things and numbers in that phone with no way to access it all the phone is allowing me to do is place emerg calls and type in my gmail account i cant even get back to the pattern page its completely locked up

    Reply
  142. Caitlyn Borsch says

    November 25, 2014 at 11:46 pm

    When I signed up for this cell phone, I was informed by the guy that helped me said I was gonna have unlimited texts and calls for a month. Now my texts are off and they shouldn’t be. I would like to know why I was lied to and fake advertising, please and thank you.

    Reply
  143. tamihawkinson says

    November 25, 2014 at 11:47 am

    I paid yesterday five dollars for a money gram at walmart for one hundred minutes.my phone number is 479283****.i stayed on hold all together five hours.just for it to disconnect me.WHY oh wehy wont you answer the phone.i have an emergency,and cant upload my minutes.please answer

    Reply
    • FreeGovernmentCellPhones.net says

      November 25, 2014 at 3:13 pm

      We aren’t True Wireless, you’ll have to contact them.

      Reply
  144. kat says

    November 22, 2014 at 10:59 am

    The worst company, called all week and nobody answered the phone. Plus have no idea where to pay the bill, sent the wrong phone. The government should have better companies to help with the services.

    Reply
  145. shaquanna says

    November 21, 2014 at 8:31 am

    This is the worse cell phone company ever..can’t never get a hold of customer service always unavailable.. I pay my phone bill nd the next my phone will be right back off,smh where is customer service when u need em…

    Reply
  146. Linda Robison says

    November 10, 2014 at 11:42 am

    I can not send or recieve text my phone number is …..918-951-****

    Reply
  147. michelle neal says

    November 10, 2014 at 11:22 am

    Does no one work for your customer serrvice? Total of 2 hours spent sitting at a pay phone today on hold trying to get some help with my phone. It hasn’t worked for 3 days lost count of how many times this has happened inn 6 months. I just want to get my servicce shut off so I can go to new provider. True Wireless are the worst company I have ever dealt with

    Reply
  148. molly adams says

    October 29, 2014 at 12:52 pm

    i cant possibly understand why your salesman” gave “me a phone that he knew didnt work. when he told me that the phone didn’t work, i told him that i still needed a phone, so instead of giving me a phone that worked he decided that he wasnt going to give me a decent phone, i told him what a sorry piece of shit hewas. i have a boyfriend that was there to attest to that. i went back andrequested a different phone. when thephone came on it had some app on it that it never worked after that
    you can look at the phone records and tell that . . and when i could finally borrow a phone to call u guys, some crazy tALKING FORIEGNER ON THERE THAT DONT UNDERSTAND ANY ENGLISH CUZ HE KEPT TELLING ME THAT I HAD TO SENDHIM SOME MONEY ON MY ACCOUNT WHEN THE ACCOUNT HAD A BREACH OF CONTRACT ON YOUR BEHALF. BUT U GOTTA BE OUTTA U FRIGGIN MIND TO THINK THAT U HALVE ALREADY BEEN PAID BY THE GOVERNMENT TO PROVIDE MEWITH A PHONE AND SERVICE WHICH I WAS DENYID, U CAN CANCEL MY PHONE SERVICE RIGHT NOW CUZ I WANT TO BACK TO TERRA BECAUSE THE GAVE ME A PHONE AND GOOD SERVICE ONLY REASON I KLEFT THEM CUZ THAT PHONE GOT BROKE AND DIDNT HAVE A WAY 2 CONTACT THEM. BUT I GOTTA GET RIDE OF U FIRST SO THAT I CAN GET A WORKING PHONE THANK U BERI MUJH

    Reply
  149. Patience Gaston says

    October 28, 2014 at 12:15 pm

    I applied to true wireless over two weeks ago and haven’t heard anything back. Does that mean I didn’t get approved for a phone??

    Reply
    • Free Government Cell Phones says

      October 28, 2014 at 1:11 pm

      No, it takes many weeks to get a phone delivered.

      Reply
      • Patience Gaston says

        November 3, 2014 at 4:11 pm

        So how do I know if I’m approved or not? Or if they are even sending me one?

        Reply
    • molly adams says

      October 29, 2014 at 12:53 pm

      GOT MY RESPONS THEFIRST DAY WHEN THEY GAVE ME A BUCKED UP PHONE

      Reply
  150. Lee Ann Cooper says

    October 27, 2014 at 2:37 pm

    I am trying to reach you because my phone is needing turned off ASAP. My number is 918-869-****. If you contact me by my daughters number 918-616-****. I let someone use it and they won’t return it. I was not able to file police report because I let them use it. I don’t know what else to do. Thank you for your help in the matter. Please contact me by email or the message number provided here in my comment. Thank you. Tried calling but I kept getting disconnected due to tech. difficulty and your call volume.

    Lee Ann Cooper

    Reply
    • Free Government Cell Phones says

      October 28, 2014 at 6:51 am

      We’re sorry, but we’re unable to help you. You have to go through True Wireless.

      Reply
      • molly adams says

        October 29, 2014 at 12:56 pm

        GOT MY RESPONS THEFIRST DAY WHEN THEY GAVE ME A BUCKED UP PHONE

        Reply
  151. Jonathan Morris says

    October 26, 2014 at 2:41 pm

    Been trying to contact you to update my file but no answer. So call me when you get done.

    Reply
  152. Deborah Bollier says

    October 24, 2014 at 2:36 pm

    I lost the last phone can you send another one please!!!! Thanks

    Reply
    • Jericho says

      November 20, 2014 at 2:07 pm

      I lost my last phone and was wondering if youcould u send me another one please.

      Reply
      • FreeGovernmentCellPhones.net says

        November 20, 2014 at 6:14 pm

        You will need to contact True Wireless directly to ask them. The phone number is in the article above.

        Reply
  153. Kim Stewart says

    October 23, 2014 at 6:49 am

    i usually pay on line for my phone and forgot the website for it ?

    I also want to change my phone number and see if i can upgrade phone as well how would i do that because i dont think i am near a place where i can do that

    Reply
    • Jesse Thunder says

      June 28, 2015 at 6:05 am

      You search on Google for True Wireless and it will show you their website. It is GoTrueWireless.com and they have online chat for help. You can also click on their Menu to click on Store Locations to find the closest store near you.

      Reply
  154. raini jones-dennis says

    October 22, 2014 at 11:35 am

    I would like to receive call records, and text records. And receive a bill.

    Reply
    • molly adams says

      October 29, 2014 at 12:56 pm

      I WOULD TOO!!!

      Reply
  155. Kendra Bennett says

    October 15, 2014 at 2:21 pm

    Is there a way to get a card thingy from Walmart to add additional text messaging on the true wireless phones

    Reply
  156. kim says

    October 12, 2014 at 8:05 pm

    Please help me unlock my HTC 4G cell phone. My children put a lock on it and now I can’t get any information off my phone.

    Reply
  157. Saundra McCart says

    October 1, 2014 at 12:43 pm

    My Service With True Wireless Was Terrible..I used them as a provider, for 1 year,..but my phone got worse an worse,..about shutting down…turning off..not coming back on..even tho..my service was paid…Most times I didn’t have a phone…The last 3 months I had phone service with them..the Service was so bad that most of the time..I didn’t have service..the phone didn’t work..The last phone bill I paid..My phone went out 2 days later..wouldn’t come up..I had just paid for a month of unlimited..when I called them,..from someone elses phone I was told I needed too purchase a new phone..and the best they could do was $40.00 charge..for a new phone and they had NO IDEA..What kind of phone I would get or when I would get it..If I needed too see phones and have a phone quick..I would need too drive an hour an half too a phone center…so I told them too cancel my phone service..there was a different provider located downtown in the town I lived in..an I would go there for a different Phone..True Wireless..would not give me a refund for the full month that I had just paid for..which was around $24.00 in service..as I had unlimted..so No Refund..And They didn’t Cancel My Account..As they were instructed too do..Now My new Provider has Canceled my service..for having 2 accounts/phones..and I can’t have service with them for 60 days as punishment..So I have paid $40.00 for a different phone..thur a different provider..Never been late on my bill..and just paid $5.95 for full service thur the new provider but will be without a phone for 60 days cause True Wireless Is A SCAM COMPANY..Ripping Off The Goverment..Forcing People Too Have Service Without A Phone..and Pocketing the Money..for service that they are NOT Providing…

    Reply
    • Mari says

      October 24, 2014 at 5:12 pm

      I Agree

      Reply
    • molly adams says

      October 29, 2014 at 1:01 pm

      EXACT SAME THING HAPPENED TO ME . I THINK ITS A BUNCH OF COMMY FFRS TRYING 2 RIP THE PEOPLE OFF AND THE GOVT TOO.. WHAT HAPPEN , THE IRAQUES MUSTA SWARMED IN ON US TAKING ALL OUR MONEY SOME WHERE ELSE, CUZ NOBODY I KNOW HAS ANY.

      Reply
  158. Iesha says

    September 16, 2014 at 9:41 am

    I’ve been with true for two years now and my phone is so busted…. I always have to pay for my phone even though they know the phones are jacked up since I’ve been with true I then been thru like 7 phones and they want me to keep paying for them so this time I refused to and they want even cancel my service so I can go thru to a different company, And on top of my phone being busted and a cant get a new one they turn off my phone every week because of high usage but I on the unlimited plan and I always ways pay my bill up for a year. My phone freezes and then shut off

    Reply
    • Mari says

      October 24, 2014 at 5:14 pm

      me too

      Reply
  159. Aimee says

    September 10, 2014 at 7:45 pm

    My phone cuts off at the wrong time they say we have unlimited minutes but we don’t.

    Reply
  160. Dwight says

    September 7, 2014 at 6:27 am

    does anyone know how to get a hold of anyone at true wireless my phone was stolen and wanted to see what i needed to do about getting another phone or if they could transfer my service to another phone thank you

    Reply
    • Free Government Cell Phones says

      September 7, 2014 at 6:53 am

      Yes. You use the contact information that at the end of the article above.

      Reply
      • Dwight says

        September 7, 2014 at 10:52 am

        Tried that but couldnt talk to anyone

        Reply
    • Mari says

      October 24, 2014 at 5:15 pm

      I guess no one works

      Reply
      • molly adams says

        October 29, 2014 at 1:03 pm

        PRETTY BAD U GET A NEW PHONE THAT WONT WORK, BUT WNHEN U CALL THE NUMBER THEY GIVE YOU ALL U CAN GET IS A FAX M ACHINE

        Reply
  161. clyde says

    September 2, 2014 at 9:48 pm

    Yes this is clyde again sorry I did not put my email adress correctly. I am so upset my blood pressure is really high I can’t even call 911 the comment above this one that says clyde is mine please help if u can someone out there I pray helps thank you. CLYDE

    Reply
  162. clyde says

    September 2, 2014 at 9:38 pm

    Yes my phone was sut off today I make my payment on the 3rd of every month even though I did not start service untill the 7th of july 3 months ago I have had 2 strokes 1 mild heart attack real high blood pressure here I am cannot call out I would just like to say thank u true wireless for nothing I hope for your sake nothing happens I CAN’T EVEN CONTACT MY CAREGIVER

    Reply
    • molly adams says

      October 29, 2014 at 1:07 pm

      GOSH CLYDE R WE THE ONLY 2 OUT THERE AT LEAST WE CONTACT EICH OTHER ON THIS SITE’ HOPE UR BLOOD PRESSURE IS BETTER. I FELT A LITTLE BITBETTER AFTER I LET LOOSE WITH SOME “TRUE” INFORMATION

      Reply
  163. Roberto de la Cruz says

    August 15, 2014 at 6:03 am

    I never got 90 min.got 60 /can,t fine nobody I can buy my minutes for less then 60.00

    Reply
  164. Elizabeth E. Burgess says

    August 8, 2014 at 8:16 pm

    I have been with truewire for 6 weeks. I was hurt very badly and raped 3 weeks ago. I have police reports, protective order, and im in a emergency hiding Domestic Violence Shelter. The police have been monitoring my phone. My phone started freezing and locking up. 2 times i have had to run to neighbors to dial 911. My battery dies pretty much after its charged. Yesterday the detectives released my phone with over 1,700 txt from this person. Today i called to get a new phone and new number for safety. I was refused unless i came up with 50% of the charge for a new phone. They have a 30 day warrenty but the police asked me to keep the phone for evidence. I came straight from a hospital with no clothes,shoes or money. I asked them to bill me on 3rd and they said NO. I begged for a 10yr old flip 30phone just anything to dial 911. My ? is if this is a LIFELINE phone then shouldnt the company be responsible for providing a phone that dials 911. I asked the supervisor if it was a law that they provide emergency number. He said yes but i had to pay and wait 10-12 days for shipping! Even if i came up with the money he said i could not go to the tent location and get one. I paid my bill on the 1st. So i paid for a lifeline phone but am not receiving one! I would like the name of the ceo of this company and if anyone knows which part of the govt i could contact i would greatly appreciate it.!

    Reply
    • lorrie says

      September 8, 2014 at 11:25 am

      so sorry for the crappy service you got. i have had service for 3 years, with nothing but trouble, trouble. i cancelled my service today and am so glad !!!!

      Reply
  165. Kimberly Pipkin says

    August 7, 2014 at 6:29 am

    You’re customer satisfaction is way below expectations! I’m a single mom with 2 kids and when I broke down my phone was roaming only miles from my house. You’re numbers listed only want me to pay them and then tell me good-bye!! I WILL NOT PAY FOR THIS SERVICE!! You need to fix my phone or you can pay my $5! I would appreciate a fast response too! I’m going on week 3 with no data (that I paid for) and no way to call people! Thank you!

    Reply
  166. Margaret Staton says

    August 6, 2014 at 1:43 pm

    Battery won’t stay charged, customer service hangs up, tech line doesn’t answer after 20 min on hkld, also recording is obnoxious. Cant get help, can’t make calls, battery dies in 4 hours, phone transposed numbers. Not happy

    Reply
  167. Danielle Shrope says

    July 28, 2014 at 1:40 pm

    Well the guy lied to me about the service plan but it’s still cheaper than anyone else…but he didn’t tell me the “true” plan he said I can call&get free minutes if I run out..but he said I get 3000 talk 3000 text& 1gb of data..well I ran out of data so I called him then alil bit of the Truth came then..I am upset about him lying bc I was falsely signed up…I want the phone but it would have been nice to get the real plan told to me

    Reply
  168. Nelson Morales says

    July 28, 2014 at 10:17 am

    TW HAS A CALL CENTER IN EL SALVADOR AND THEY HAVE NOT PAID THEIR EMPLOYEES!!! SPREAD THE WORD!!!!!

    http://www.tampabay.com/news/courts/civil/ripple-effect-of-lifeline-indictments-in-tampa-felt-at-el-salvador-call/2190328

    Reply
  169. Helen Cloud says

    July 28, 2014 at 9:49 am

    I have had my True Wireless Phone for 1 month and have had trouble with it ever since I got it Now they want me to pay my bill, I don’t know an account # or where to pay the bill. I tried Wal-Mart and it didn’t go thru.

    Reply
  170. Rhoda says

    July 27, 2014 at 4:30 pm

    Hi,I’m having. Problems with my. TRUE WIRELESS. PHONE.I can’t make any calls. It keeps saying not activated.It just started today.I Can’t text True wireless or*call them from this phone.

    Reply
  171. allison says

    July 27, 2014 at 5:42 am

    I’m getting extremwly pissed my phone qas stolen and I want to get it cut off but I can’t because everytime I call the customer service line it only gives the option to make automated payments. How the hell do I get hold of a representative

    Reply
  172. Bonnie Murray says

    July 19, 2014 at 9:47 am

    My phone will not turn on past the echo screen. Keeps repeating welcome screen and gets really hot. Can’t find any representatives.

    Reply
    • Free Government Cell Phones says

      July 19, 2014 at 12:13 pm

      You mean True Wireless will not answer your calls?

      Reply
      • Ashley says

        July 20, 2014 at 11:30 am

        Hi I have a phone thru true wireless and I’m suppose top have unlimited minutes yet I’m not able to make any calls and when I call customer service it just hangs up on me

        Reply
    • johnny says

      July 22, 2014 at 5:43 pm

      I’m having the same problem except mine isn’t getting hot thou, although I do expect it to start getting hot. It just started doing it this morning.

      Reply

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