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enTouch Wireless Free Cell Phones

<< All Free Cell Phone Providers

Free in California, Unlimited talk, unlimited texts and unlimited data.
Free in 33 other states. Unlimited talk, unlimited texts and 10GB data.

NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here

enTouch Wireless is one of the leading free government cell phone companies and has become a household name in the Lifeline Assistance business. The company is now making free government cell phones available in 34 states. To be specific, you can get enTouch/Boomerang phones in Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin and Wyoming.

Like most companies that serve California, the enTouch Wireless’ free government cell phone program gives gives one terrific deal for California, and another more moderate deal for the rest of the states it serves. Unless you live on Tribal land, and then you’ve hit the jackpot. Below is a summary of the plans:

Free Lifeline Plans

California – Unlimited talk, unlimited text, plus 3GB data, plus free smartphone
California (Tribal) – Unlimited talk, unlimited text, 5GB data, plus free smartphone
Kentucky – Unlimited talk, unlimited text, 1GB data
All other states – Unlimited texts, 1000 minutes, plus 100MB data
All other states (Tribal) – Unlimited talk, unlimited text, 1.5GB data, plus free smartphone

The company offers a number of Top-Up Plans. But in our opinion, they’re expensive (up to $50 per month). We’ve never had a reader tell us they were looking for a $50 per month. You can find them on the enTouch website, but there’s no reason to confuse the issue here. This website is called FreeGovernmentCellPhones.net, not $50PerMonthGovernmentCellPhones.net

enTouch Wireless shows its understanding of the free government cell phone business on its website when it says, “Stay in touch with your family, your community. enTouch Wireless, through the Lifeline Assistance Program, helps keep people safe, healthy, and connected to their community.”

ACP + Lifeline Plans

Free ACP+Lifeline (all states except California, Kentucky and Puerto Rico)

    Unlimited talk
    Unlimited text
    10GB data
    Free international calling*

Free California ACP+Lifeline plan

    Unlimited talk
    Unlimited text
    Unlimited data
    Free international calling*

ACP+Lifeline Kentucky Plan

    Unlimited talk
    Unlimited text
    11GB data
    Free international calling*

ACP+Lifeline Puerto Rico Plan

    Unlimited talk
    Unlimited text
    5.6GB data
    Free international calling*

enTouch seems to have all its bases covered, because in addition to all the plans shown above, the company also offers a couple free Tribal ACP+Lifeline plans:

Free Tribal ACP+Lifeline Plans (all states except California, Kentucky and Puerto Rico)

    Unlimited talk
    Unlimited text
    Unlimited data
    Free international calling*

Free California ACP+Lifeline Tribal plan

    Unlimited talk
    Unlimited text
    Unlimited data
    Free international calling*

In addition to all these great ACP+Lifeline plans, enTouch also offers a wide assortment of not-so-great Lifeline-only plans.

Lifeline Plans

Free California Basic Plus

    Unlimited talk
    Unlimited text
    4.5GB data
    Free international calling*

Free California Standard Lifeline Plan

    Unlimited talk
    Unlimited text
    6.0GB data Free international calling*

Free Kentucky Lifeline Plan

    Unlimited talk
    Unlimited text
    1.0GB data
    Free international calling*

Base Lifeline Plan (all states except California)

    500 texts
    1000 minutes talk
    100MB data F
    ree international calling*

$1 for 1000 talk, Unlimited Text, 100 MB Plan

    Unlimited texts
    1000 talk
    100MB data
    Free international calling*

$5 for 1200 Talk, Unlimited Text, 250MB Plan

    Unlimited texts
    1200 talk
    250MB data Free international calling*

$10 for 1200 Talk, Unlimited Text, 1GB Plan

    Unlimited texts
    1200 talk
    1GB data
    Free international calling*

$25 for Unlimited Talk, Unlimited Text, 4.5GB Plan

    Unlimited texts
    Unlimited talk
    4.5GB data
    Free international calling*

$26 for Unlimited Talk, Unlimited Text, 5GB Plan

    Unlimited texts
    Unlimited talk
    5GB data
    Free international calling*

$30 for Unlimited Talk, Unlimited Text, 6GB Plan

    Unlimited texts
    Unlimited talk
    6GB data
    Free international calling*

And, of course, enTouch also offers an equally broad assortment of Tribal Lifeline-only plans:

Tribal Lifeline Plans

Free Tribal California Lifeline Plan

    Unlimited talk
    Unlimited text
    8.0GB data
    Free international calling*

Base Tribal Lifeline Plan

    Unlimited talk
    Unlimited text
    4.5GB data
    Free international calling*

$1 for Unlimited Talk & Text + 5GB

    Unlimited talk
    Unlimited text
    5.0GB data
    Free international calling*

$5 for Unlimited Talk & Text + 6GB

    Unlimited talk
    Unlimited text
    6.0GB data
    Free international calling*

The enTouch website has this interesting comment regarding international calling buried in the fine print: “INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only.” It also outlines a number of other restrictions on its international calling capabilities.

enTouch Wireless shows its understanding of the free government cell phone business on its website when it says, “Stay in touch with your family, your community. enTouch Wireless, through the Lifeline Assistance Program, helps keep people safe, healthy, and connected to their community.”

We couldn’t have summed up this outstanding program any better ourselves.

Be Sure to Compare enTouch Wireless with Other Options in Your State

This is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please see our phone providers by state page and click on your state.

Contact enTouch Wireless/Boomerang:
entouchwireless.com
PO Box 37
Hiawatha, IA 52233
Phone: 866.488.8719
Email: support@entouchwireless.com

Further Reading on EnTouch Wireless

Comments

  1. Chris says

    I don’t understand how enTouch has been getting away with only providing 100 MB of data, when that’s nowhere near USAC’s minimum service standard of 4.5 GB for Lifeline. (Which incidentally is why that odd number (4.5 GB) is so common across providers.)

    It’s also perplexing that you describe enTouch’s program above as “outstanding” given that their data offering has to be the absolute worst. There are certainly many better options available for most consumers.

    • Free Government Cell Phones says

      Don’t know what your source is, Chris, but the enTouch website shows that its plans range from 10GB to unlimited data depending on the state in which you live.

    • Free Government Cell Phones says

      Contact enTouch customer service to get the most accurate, complete answer to that question.

    • Henry says

      Won’t get , phone

      Some Lifeline/ACP providers do not offer phones for residents in certain states. If you did not get the free phone option, then either you did not apply for the correct program(s) or your state of residence does not qualify for one. Reconfirm it with the company representative if you wish.

  5. Carrie Perkins says

    Just got this phone it’s slow older model freezes up alit when I type not happy thinking I’m switching to another cell phone provider this old phone sucks

  6. Kim says

    My dad was approved with Qlink for a free phone and tablet for $10
    Also received a free phone from Assurance this ph is now says he is not eligible and bc I transfered ACP?
    From what I’m reading this ph can not be used with another carrier? Is this correct?

    Thank you in advance

    • Free Government Cell Phones says

      If we’re reading your comment correctly, he got cancelled because he had simultaneous service with QLink and Assurance. Is that correct? If so, yes, he violated one of the primary rules of the program and had service with two companies.

      We believe he should be able to use the phone with any service provider that uses the same national network that was used by whichever company provided his cell phone.

  7. Jason says

    Entouch sucks. The phone keyboard/touchscreen misses alot. No website, at all.
    Cust svc 611 doesn’t even tell you it’s business hours, when it’s telling you to call back during them.
    Requested keep old number, they sposed tO send sim, still hasn’t come.
    Data rate is 1.5 mb

    My rating: 1 out of 5 .

    • John Sinclair says

      Here is Entouch’s Website with all the contact information you were looking for:

      https://entouchwireless.com/contact/

      They will be able to determine if you are eligible for a replacement phone.

      Now I’ve done the homework for you, it’s up to you to follow up with them.

      Have a Great Week!

    • Free Government Cell Phones says

      First of all, keep in mind that the Lifeline free government cell phone program is completely different than the ACP program. You can participate in both at the same time.

      With that in mind, you can apply both discounts to the Lifeline program and get unlimited data. You can also go to almost any internet service provider and apply the $30/month discount to a number of plans and end up with unlimited free internet.

  9. Laura T Chung says

    I have two questions:
    1. Does your free plan allow international calls?
    2. I now pay $10 every 90 days for phone service, because I use very little of my phone. My current phone is no longer supported by my current carrier due to the 3G shut down, so I need a new phone. Can I get a new phone and stay with my current carrier?
    Thank you very much.

    Laura C

    • Free Government Cell Phones says

      “We” have no phones nor plans, Laura. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.

  10. Rose says

    Is it possible to find out where exactly the booths are (in my area, of course) that are offering enTouch Wireless phones/service? I’ve been Google searching but haven’t been able to find out how. (I know you are not affiliated with them as a provider, but thought it wouldn’t hurt to ask.) Thx…..

    • Free Government Cell Phones says

      We strongly urge our readers not to enroll at a street event. They have been the scenes of far too much fraud and abuse. Instead we urge you to enroll by phone or online

    • Free Government Cell Phones says

      Sorry, Patricia, but we are not enTouch and we are not a service provider. You need to contact enTouch directly.

    • Free Government Cell Phones says

      Yes, they are two completely separate programs and you can participate in both simultaneously.

    • Free Government Cell Phones says

      We assume you meant “my phone is offline.” We are not your service provider, Tanya, so we have no way of knowing what the problem is. Contact your service provider’s customer service team.

  14. Noe Abrego says

    I have a phone alredy n my data n internet don’t work please help restore I need it for work

    • Free Government Cell Phones says

      We are not your service provider, Noe. You need to get in touch with them. You said “data and internet don’t work” so it sounds as if your phone still works, so contact customer service by calling 6-1-1 on your free government cell phone.

  15. Gay Sievers says

    I need free phone service . I live in Wyoming , I’m 68 yrs young . I am having a hard time , with out phone service . I am on SSI and receive about $800. Monthly , also I receive snap food stamps .This service would help me stay on track with Dr’s appt. and such . Thank you , Gay Sievers

    • Free Government Cell Phones says

      You’re just a kid, Gay. We’re not enTouch, nor are we affiliated with them nor any other free government cell phone company. Here’s where you can find all the Lifeline plans (only two) available in your state. Check them all out, find the one that fits your needs best, then enroll with that company:

      https://www.freegovernmentcellphones.net/states

  16. WeNeedHelp says

    I’ve had EnTouch for 4 years, and many months on the last Friday night, my service goes out. They aren’t open weekends, so if I can get thru on Monday, it’s back on Tuesday. Holiday weekends means I can be without service for five days. (Ignore the “no minutes” message.)

    • Stuck at Home says

      I’m on my SIXTH day out, heading into a 3-day weekend, so it will be at least TEN DAYS with no service. EnTouch has done this pretty consistently for five years, but other plans have even WORSE ratings! They all seem to collect $$$ from the government without providing much.

  18. John A Hasley says

    How do I get a cell phone from the streetside people when I am disabled and hard to get around? Is there a way to tell me when and where they may be ?

    • Free Government Cell Phones says

      Do yourself a huge favor and enroll online or by phone, John. The street events have been the scenes of far too much fraud and abuse.

  19. Roberto Cruz says

    I’m texting for my mom she has a cell from your company. Ok my mom’s phone isn’t working correctly and now the battery it’s charging. So I was looking for a number to call but I didn’t so I would like to know what I can do about that. I call last time and they said that she can get another cell with different number so I convinced my mom about that so yes we would like for her to have a new phone even if it’s with a new number.

    • Free Government Cell Phones says

      First of all, it’s not “our” company. This website is not affiliated with enTouch nor any other Lifeline company. Second, your mom can keep her number. What you were told is incorrect. She can even switch to a different company and keep her current phone number simply by telling the agent that she wants to “port over her current phone number.”

  20. Robert Learn says

    Where do I apply? I keep getting the same pages over and over, nowhere can I. Find where to apply.. thank you

    • Free Government Cell Phones says

      This website is not affiliated with any of the Lifeline service providers, Robert, so you need to contact the companies directly. Look in the article above and you will find enTouch’s contact info.

    • Free Government Cell Phones says

      We are not enTouch, Susan. You need to reach out to its customer service team.

  22. Stephen Temke says

    I am currently with Assurance Wireless. Since they are moving to the TMobile network they are retiring the 3G service. I have no problem with that. Last year I bought a refurbished iPhone 7 (through their website) to replace the cheap free smart phone they provided. I have been trying, without success, to find out if this iPhone will comply with the new 4G network, and what I need to do before 1 Jan 2022.

    • Free Government Cell Phones says

      Have you called 6-1-1 on your free government cell phone to speak to Assurance customer service?

      • Stephen Temke says

        There is no option to ever speak to a live person. Just an endless series of “push this for…”

        I keep getting a text telling me that I must act to keep my service and all it says is we will send a text telling you what to do. But never anything further. All I want to do is speak to a live person.

    • Free Government Cell Phones says

      We urge our readers NOT to enroll at a street event. They have just been the sites of too much fraud and abuse over the years. Do yourself a favor and enroll by phone or online.

  24. Julie ray says

    I have free unlimited talk and text. Every month they turn my phone off and I have to call to get it turned back on. I have to use another phone because there’s 611 service doesn’t work. Please fix this ENtouch. So far 6 months in a row. I’ve called the government and complained three times. I’M DISABLED AND REALLY NEED MY PHONE

    • Free Government Cell Phones says

      We are not enTouch, Julie. You’ll need to get in touch with that company’s customer service team directly.

    • AREyou Entouch says

      They are powered by BOOMERANG Wireless which means why they do you that way!

      You have to throw the boomerang back to them each month for them to return service to you!

      Here is what is shady and potential not to have them as your provider:

      The enTouch Wireless FREE EBB plan with Unlimited Talk & Text + 100% FREE Unlimited Data includes an allocation of 20 GBs of data (including 10 GBs at 4G LTE speeds, 5 GBs at up to 1 Mbps, and remaining data at up to 512 kbps).

    • Disabled HelpingDisabled says

      Leave your street address no zip or city state and i will try to find which company is best for you and the moderator doesn’t have to delete it because you aren’t giving full address where i may see it.

      • Concerned Friend says

        Moderator needs to quit deleting things if she can not offer help to everyone.

        Feel for the helpless Lady!

        • Free Government Cell Phones says

          Not sure what we deleted, but you’re a freakin’ nutcase, Concerned. You’ve left about a dozen comments today under different names. Enough is enough.

    • Free Government Cell Phones says

      Yes, but… You will need to check with enTouch customer service to ask about its Bring Your Own Phone program. And make sure they verify that your make and model of phone is compatible with their network.

  26. bobbie hagy says

    Please I need this phone and I can sure use it because I can’t afford to buy a cell phone not with my income so please help me out it would be so appreciate a lot and can’t wait to get it to. So please help me I asking you to just give me some help it would truly help me so much thank you and God bless.

    • Free Government Cell Phones says

      We are not a service provider, Bobbie. This is an independent informational website. But you can learn exactly how to enroll by clicking around this site.

  27. bobbie hagy says

    Hay I want a free government phone and because I need it so please send me one okay.

  28. johnny wright says

    my phone also goes off every single month… i email entouch to no avail… i’m 71 on a fixed income… and i live alone 8 miles from the nearest town… lifeline is truly my lifeline… this has been going on for almost a year… entouch has now put my number on a “no answer” list… as soon as customer service auto tells me that my service is active it hangs up… there is literally no way to get in touch with these people… part of the problem that people have with changing providers is that they are afraid that the new service will be spotty in their area… regardless of what the service tells them… i’ve alerted the bbb and the state attorney general… and still nothing… my service is not working right now… i’ve sent them 4 emails over the last week… and still nothing… does the government not have a agency in place to regulate these people??… this is ridiculous… there seem to be thousands of people having this same problem… why is the government still paying these crappy companies… why are they not addressing these issues… there should be some action taking besides just telling us to change providers…

    • Don.R says

      there worth shit man,and you can take that to the bank,they need to learn to speak english ass well

      • Free Government Cell Phones says

        If you are going to complain about their English, you might want to make sure that your own English is squeaky clean, Don. It should have been “They’re worth shit, man….” And “…learn English as well.”

  29. Anna O. says

    I have been having no service every time my account refreshes for the month. I had to call customer service every month for them to fix the problem. I was told that I had to wait 24 hours for tech to fix the problem. I used to get help via Facebook Messenger but now they are not answering. I’ve also emailed support@entouchwireless.com but no one has respond. Is this company even cares about customers?

    • Gary A. Tremble says

      Had them for 5 years when It was Boomerrang.. I have the Same PROBLEM .and its getting worse especially for the last 6 months . About a Week before my Refresh date, I get No service.. for about 3-5 days and weekends Im screwed .. and I know I have over 500 Minutes left .. I call the 611 and the toll free number 866-488-8719 and I get disconnected immediatly… So I use my Google Voice number and get through as a New customer, and complain .. ………. THEY say IT will be fixed in 24 Hours … Im losing patience,and getting sick and tired of it .. Im going to shop for another Service

  30. Tina Hicks says

    I am so confused trying to navigate a free cell phone for SSDI, Low income and disability.

    • Free Government Cell Phones says

      Unfortunately, Tina, it’s impossible for us to summarize thousands of pages of info on this site to clear up your confusion. It’s all spelled out pretty clearly right here on this site. Just click around and you should find all the info you need.

  31. Trina Baker says

    Qlink is amazing yet I don’t get service in my area HELP! Zip Code 41512 Who Offers
    phone service in this area?

  32. Gene says

    I am a lost service at least 10 days a month since last November 2020 , getting in contact with you is almost an impossibility and then when you do you keep complaining that it’s your service thank God for government contracts

    • Free Government Cell Phones says

      We are not enTouch, Gene. This is an independent informational website and have no connection to any Lifeline service provider.

  33. Gene says

    I loose at least 10 day a month service since last October 2020 , no one can contact you through *611 this month THANK GOD for government contracts

  34. Johnny says

    I’ve been without a phone for over 3 weeks now. Called customer service 4 times and given same lie service will be restored in 24 hours. 2 customer service reps hung up on me. And one demanded who told me they were having issues with verizon that’s why everyone’s phone is out. 2 out of the 4 told me it was this issue. I’ve had them for 2 years . Being without phone service every month for many days. They shut your phone off on Friday right when they close. Then you have to call in Monday because there closed all weekend and have them fix there 3g 4g issue. Then it works again. Also the last moth I’ve been getting spammed hard by numbers sending me a text with downloadable content. 8 today all in same timeframe. So they obviously sold my number to someone for money. These guys are bad news if I had someone else i would switch in a hot min. Good luck

  35. Don Wong says

    En touch services are such a pity and really suck, first my new phone received and next few days, can not make and receive call, and call en touch and have to wait for a week for replacement phone. such a suck really. Today again my phone cannot make/receive call, announcement said no minutes available, call en touch no body knows and have to wait for their technician to fix this. They mention unlimited talk and text. do not understand why my phone is not working.
    En touch just took the money and provided lousy service.

  36. Kim langer says

    I have a cell phone and it quit so can’t call out or phone calls coming in tried to call them and nothing happens I need to have them reinstate my phone service my number is 307-314-**** tried to call entouch

    • Free Government Cell Phones says

      We’re not your service provider, Kim, so we cannot reinstate your service. Check the enTouch website to see if it offers another way for you to contact customer service.

    • Free Government Cell Phones says

      We’re not enTouch, Andrea, so there’s no way for us to know. Contact the enTouch customer service team.

  38. Ted Thoreson says

    Wondering are your phones compatable with using Wi-Fi service also I live in a Nursing Home which has Wi-Fi

    • Free Government Cell Phones says

      They aren’t “our” phones, Ted. This is an independent informational website. We’d suggest that you contact enTouch customer service at the number listed in the article above. Good luck.

  39. Leonardo Rodgers says

    Well i want to know if i really get a phone from here or not please get back in contact with me please

    • Free Government Cell Phones says

      It all depends, Leonardo. Do you qualify for a phone? DO you live in an area where plans are available? You need to fill out an application and enroll. We provide contact info for enTouch right here on this page. Give them a call or visit them online.

  40. Tina says

    I have been approved for life line. I need a cell phone as well. Where can I email my income, and documents?
    I’m at 402-883-****

    • Free Government Cell Phones says

      Since you left your comment on our enTouch page, we assume that’s the company that approved you. Use the contact info shown in the article above to contact enTouch customer service.

  41. Becky says

    I am using Entouch wireless. It was doing fine until this morning. I woke up, tried to use my phone, and I am being told by their computer system that my minutes have expired. Huh? My service should have renewed only a few days ago, and I make a minimum of 200 minutes in phone calls per week. I talk a lot with my family and friends. Has anyone else ever had their minutes expire? How do you get them back? I am sick and have a lot of medical problems that dictate I MUST be able to call my doctor and I cannot have my minutes expiring before my month’s end, and it is LOOONG before my month’s end. If anyone has had any trouble like this, please let me know–because if I am not the only one that has had this issue, then It will determine my next choices with Entouch. Pending the responses I get here, I may leave Lifeline altogether and NEVER do lifeline again because NONE of the Lifeline companies really treat their customers with resepect. I have been through two other ones and they were no better. Any other lifeline companies in my area do offer enough service.

    • Becky says

      I want to edit the last line in my post to say that Any other lifeline companies in my are do NOT offer enough service.

    • Free Government Cell Phones says

      You do not mention if you spoke to customer service about this issue. If you haven’t, you should. Sounds like a screw-up to us.

    • Free Government Cell Phones says

      From the comfort of your own home, Leonard. It’s much safer to enroll online or by phone.

  43. SANDRA RALL says

    The same thing happened to me. I was not given any notice that my service was going to be cut off. I contacted USAC and they don’t know why En touch turned my service off. But according to USAC, all I can do is re-apply and I will lose my phone number. I am pretty sure this company is turning off anyone that they cant”upsell” a phone too They are making me wait for five days before I re-apply so their system can”empty all my information” If USAC has no control over how these companies treat consumers who can we turn too for help?

  44. Martin Newton says

    My cell company just dropped me, no warning. They told me I was renewed on the 26th. I tried going to their website budgetmoble.com it’s gone I tried calling *611 it sends me to verison and will not help me, I tried calling the 888 number from a neighbors phone, it plays music and hangs up. I am disabled, I do not drive and it’s the only way I can make calls or pay my bills, what do I do?

    • Martin Newton says

      I can not enroll in the only other service because it says I am already enrolled in the one not working

    • Free Government Cell Phones says

      Most Budget Mobile customers were transferred to enTouch Wireless when Budget went out of business. Since you left your comment on the enTouch page, we assume that is what happened to you. Have you tried to contact the enTouch customer service team via the company’s website?

        • Free Government Cell Phones says

          Uh-oh. South Dakota is one of those unusual states that only has one Lifeline service provider. That’s why Martin cannot switch to a different company.

          We’re still not sure what your situation is, Martin. Have you attempted to contact enTouch customer service?

    • Free Government Cell Phones says

      We’re not enTouch, Ryan, so we can’t answer that question. Contact the company directly using the contact info we provide above.

  46. Angelina says

    Where and when will their be a Free Phone ten set up in Pueblo, CO? My family member in assisted senior home,far from me. They need a phone to have us run errands w/them (transportation). Hard for us to get ahold of them that we always have to make the trip to see them. Thank you

    • Free Government Cell Phones says

      You need to contact enTouch directly through it’s customer service team, Major. You can find that number listed up in the article above.

    • Free Government Cell Phones says

      We’re not enTouch, Kegan. You need to contact that company using the info we provide in the article above.

  49. Janice Frye says

    I am inquiring for my son who just was released from prison in South Dakota , he is in the CTP program at South Dakota State Prison. Can he qualify for this program until he can get to work and get established. His name is Jason Frye. My name is Janice Frye my Email is *********@hotmail.com. I live in Missouri for the moment. I am just trying to help him, so he can keep in touch with our family.
    Thank you

    • Free Government Cell Phones says

      You can apply through any service provider in your state and use the address of the nursing home. You will need to let the customer service agent know that you live in a group home and need to fill out the paperwork to get a group home exemption to the one-per-household rule. But it’s completely legal to get a free government cell phone under your circumstances.

  52. Mary Jones says

    Impossible service staff. Website doesn’t recognize me….but won’t let me apply because I’m already approved. Borrowed a phone to call Iowa….non-native speaker was a joke. I spent 35 of the 42 minutes on hold. The “approved” phone mysteriously wasn’t compatible at minute 35…but they could sell me one. (Luckily, I have another phone they “approved…so we’ll see.) STILL cannot get on-line to see anything. Doesn’t recognize the email the they have sent me 2 approval and services messages to. So frustrated. Hiawatha Iowa use to be call center nirvana for the US…but THIS team has to be the cast-offs of every failed marketing/call center if my experiences is any indicator. Still approved, no service. Been over a week of struggles. Frustrated and wasting time I could use for job hunt….

  53. timothy raef says

    ive had free text and telephone calls with entouch wireless. I dial 611 and i get message stating im ive been temporily suspended and
    i am sent to verizon store wanting me to purchase

    • Free Government Cell Phones says

      Contact enTouch customer service team using the contact info we provide in the article above.

    • Free Government Cell Phones says

      We have no idea where Vigo County is, Deborah, but no matter where it is, we strongly urge our readers NOT to enroll at street events. Many comments below will tell you why.

  56. Byron Ewing says

    I am not online and so must go to the local library to get email which I will soon have to discontinue as my illness makes travel difficult. Are you competent to use the US Postal service to communicate? I have income document from federal government and Medicaid certification from Arizona. I was on Safelink for four or five years but they, in spit of what they say repeatedly on the phone, will not send re-renewal documents by US Postal Service (only advertising for paid service). I’m qualified and have given them asked for information at least 20 times. I’m to ill to go through all this mean spirited extortion each year, they are not capable of telling the truth, are you any better?
    Zip 85901

    • Free Government Cell Phones says

      Sorry, Byron, but we are not enTouch nor any other Lifeline company. This is an independent informational website. You can find enTouch contact info in the article above on this page.

    • MaryEllen says

      Safelink is jerking me around as well & after many years cancelled my service & refused to tell me why (extremely rude). I’m guessing they decided they only want to deal with those on food stamps now & won’t let anyone stay on that qualifies with low income even though their website may say different. I see other companies are not allowing it as well, but at least they are stating clear qualifications. You need to review each companies qualifications made a lot easier by using this website service. I guess all the providers in a state don’t have to use the same qualifications.

      • Free Government Cell Phones says

        Yes, MaryEllen, all the service providers use use the same rules. It’s a federal program and the rules are the same for all companies within a state (although they may vary very slightly from state to state).

  57. Jean Staley says

    I have my government phone, I received from Entouch. I lost it for a couple of months and it’s not working. Is there a way I can re-enlist.

    • Free Government Cell Phones says

      You need to begin the enrollment process from square one, Jean. The rules of the program say an account will be automatically be cancelled if the phone goes unused for 30 days or longer. Here’s where you can find a list of all the free government cell phone plans available in your state:

      https://www.freegovernmentcellphones.net/states

  58. AFIF boukhdoud says

    Let’s open in Fresno CA, I have 8 years plus experience , hiring and training, location fonder,audit, ENVENTORY and more .I been top agents for the past 17 month , ready to open my own office

    • Free Government Cell Phones says

      Sorry, but we are NOT enTouch Wireless, Afif. This is an independent informational website.

  59. Billy Snode says

    I have been trying to change my lifeline provider from Qlink over to Entouch because my old Verizon Galaxy S6 is compatible with their service. For over 2 weeks, I have been unable to do so. Everytime I try to do it from Entouch’s website, I get an error message. When I call and try to enroll over the phone, they get an error message telling them that I’m unable to qualify because I already have lifeline service. I explain to them, Yes!! I know I have lifeline service, I’m trying to switch from my existing provider to entouch, well, they directed me to call Ohio’s Public Utility Commision which I did and they did some research for me. They got back to me and told me to call Entouch and immediately request to speak with Tier 2 support. I have tried this 4 times now and each time, they place me on hold and come back later and tell me, they are too understaffed and are unable to assist me.

    • Free Government Cell Phones says

      EnTouch watches our comment section very closely, Billy. They do a very good job of answering our readers’ questions. So check back to find your answer.

      • William Doebler says

        Verizon Galaxy S5 is this compatible with your service…..I was a Budget Mobile customer and switched to your service. My Budget Mobile phone is not working..Do you offer a free phone service?

        • Free Government Cell Phones says

          We are NOT enTouch, William. You need to contact the company’s customer service team.

  61. Eula Denise Green says

    My government cell phone company, Budge Mobile canceled my service on 12/19/18. I tried applying at Qlink. They
    stated that my free service was transferred to another company. How do I find out who has my free government free cell phone application?

    • Free Government Cell Phones says

      Simple. Assuming that your free government cell phone still works, use it to call 6-1-1 and you’ll be connected to your service provider’s customer service team.

    • Free Government Cell Phones says

      No, you do not need to find a tent. Read our many comments blow to find out why we strongly urge you NOT to enroll at a street event.

  63. kensher says

    I got another text, stating to reapply by December 14th. Called them, and representative stated that every year the government does a renewal??? and that MANY lifeline customers have been denied, even though they shouldn’t have been….(something like that) and that on December 14th they (I) will lose services, and I can reapply 7 days after the 14th but I will lose phone number?? He (rep) does not have a better explanation. Only other way around being w/o a phone entirely and losing phone number is to port to another company before the 14th….

    • Free Government Cell Phones says

      It’s true that you need to recertify annually, and you will lose your service if you do not recertify. Is it possible that’s what they were talking about?

      • kensher says

        Just in case anyone else is reading this. Information explained better by representative of entouch. USAC did an entouch wireless audit and found MANY lifeline subscribers to be “ineligible” even though entouch realizes this is incorrect, they must follow the USAC rules. On december 14th or soon thereafter many entouch lifeline subscribers will be disconnected. You will need to reapply after 7 days and you will lose your phone number. There are several complaints about this issue on the Better Business Bureau’s website. Also, after they discontinue service you phone number is virtually GONE and can’t even be ported to another company. Mine was shut off today December 19, 2018. I have to wait until December 27th to reapply, get approved and then get a new phone number. I’ve had the same number since 2012.

        • JJ says

          I had a very similar experience regarding the annual recertification process, but with Safelink wireless, or really Safelink Liars😩 I recert about 6-7 weeks before my end date, which was ample time. The CS Rep had to record a 3 min question/answer session verifying my continued eligibility and participation in a gov program(s). He then put me on hold for 3 min to listen back to & check sound quality. Everything checked out & he asked that I call back in about 10 days to make sure that my recert “went through” which I thought was a bit odd. In the meantime I had started receiving texts stating that I need to recert ASAP. I ignored them until calling back about 11 days later.He stated that it was “pending” and to call back but not until one week into the next month. I did this and, of course, still pending. CSR stated that recert had to be put into their system by a manager, done manually. whatever that means. He did, however, manually send me my mins/data etc. He said that I should be all set & that the next month my benefits should be applied automatically. Of course this didn’t happen, because my service was shutoff also around Dec 20 or so. This CSR said that my recertification didn’t go through, or, that it wasn’t accepted; she wasn’t sure. She said that I had to cancel this account and reapply 48 hrs later to get a new enrollment number. Well, that was about a month ago and I’ve tried applying online (message pops up that I already have an app in, which I don’t, no new enrollment number), tried applying on the phone, the rep had trouble doing this, and then finally advised that I apply by mail. Safelink wireless is, by far, the Most Incompetent bunch of individuals that I ever wish to encounter. It seems that lying to their customers is actually put in their training manuals. They appear to just make up any excuse or tell you what you want to hear, just to get you off of the phone. One last gripe: If you’re going to open a call center catering to mostly customers who speak English, you may want to hire employees who can speak it well, as it is the ONLY line of communication for us customers. I don’t mean this in a derogatory, racist, or with any ill intentions, but, there have been times when I couldn’t make out entire sentences being spoken, asking 2-3 times for them to repeat that please, finally giving up. It’s tough enough to get answers from Safelink, but that just makes it even more difficult.

    • Eula Denise Green says

      My government cell phone company, Budge Mobile canceled my service on 12/19/18. I tried applying at Qlink. They
      stated that
      my free service was transferred to another company. How do I find out who has my free government free cell phone application?

      • Free Government Cell Phones says

        We’re willing to bet that your service has been taken over by enTouch Wireless because they took over most — if not all — of Budget’s customers. You can find all of enTouch’s contact info right here on this page.

    • Free Government Cell Phones says

      No, you really don’t need to find a tent. Street events have been the source of far too much fraud and abuse. You need to keep yourself safe by enrolling online or by phone.

  66. LEARON HINES says

    I was promised a free phone for joining entouch and now the telling me I can’t get it after my account was activated

    • Free Government Cell Phones says

      Why are they telling you that, Learon? Did they give you any additional info?

  67. kensher says

    I’m in Michigan. Got a text from Entouch wireless benefits will be cancelled and lose phone number, need to reapply. Called entouch and they stated that as of December 14, 2018 we will have to lose our phone number and reapply for lifeline?? I’m confused. Only way to keep phone number is to go with prepaid.

    • Free Government Cell Phones says

      Based on your description of the situation, we’re not quite sure what’s going on, Kensher. Is it possible that December 14 is your annual anniversary and they are saying that you need to decertify?

  68. Scott Hanthorn says

    Is there going to be any tents in Marion, IN today, November 10, 2018? In need of a free government phone today, without the wait. Thank you.

    • Free Government Cell Phones says

      We urge you not to enroll at any tent events, Scott. There have been to many cases of fraud and abuse and it’s virtually impossible to tell the fraudsters from the legit service providers. You are much better off enrolling by phone or online.

  69. Korin Johnson says

    this is the only entouchwireless page old phones can view. I need the page that shows what discounted new phones are available for purchase.

  70. Milton Akiona Sr says

    Hi my name is Milton Akiona Sr trying to help my wife Helen Akiona to re activate her entouch / LG free phone back on she is handi-cap and use it to contact me when she go’s to the doctors when she needs my help out there, when she is by her self. Can you help me.

    • Free Government Cell Phones says

      You need to contact enTouch customer service by using the contact info we provide in the article above, Milton. Good luck.

  71. Cherry sanders says

    Hi could I get a free phone from your company, I use get one from safelink wireless they rejected me,I told them I had lost it ,at the zoo with my grandbaby2or 3 years ago. thank you I need one because ,I be going to the doctors I need it to Keean touch with my transportation, and pay bills it’s hard to get a ride I am a senior citizens,

    • Free Government Cell Phones says

      We provide the contact info for enTouch in the article above, Cherry. You’ll need to contact them to enroll.

    • Free Government Cell Phones says

      Yes, but when you enroll or switch service providers, you need to make sure that you say the words, “I want to port over my current phone number.”

    • Free Government Cell Phones says

      Check back here soon because Chad from enTouch does a great job answering our readers’ questions.

    • Free Government Cell Phones says

      Read this website, Griselda. Start on the home page and you’ll learn everything you need to know.

  77. Luis Monroy says

    Why is it saying that entouch does not service my area when I am trying to apply online but they do I know for a fact that they do

    • Free Government Cell Phones says

      No way to know what the problem is, Luis. Use the contact info provided above to contact customer service.

  78. Vincent Howell says

    Ok, my dad is 75 and gets SSI/Disability but barely gets by and needs a cell phone so that we can keep in touch with him when we need to. I am unemployed and not able to work, does he qualify for a free phone since he has separate bills than me and we live at the same address separate household?

    • Free Government Cell Phones says

      Check back here soon, Vincent. Chad from enTouch Wireless does a great job answering our readers questions.

    • Free Government Cell Phones says

      Check back here soon, Dana. Chad from enTouch does a great job answering our customers questions.

        • Free Government Cell Phones says

          Check back here soon and find out what Chad from enTouch has to say, Patricia.

    • Free Government Cell Phones says

      Check back and Chad from enTouch will have your answer, Malissa.

    • Chad says

      Malissa,

      At this time the best way to get our service in Kansas is to either go on-line to entouchwireless.com or to call our customer service number. Either way you will be able to get the service you need.

  82. Theresa says

    Is there any other gov cellphone service provider in Hawaii, besides safelink,
    Desperately needing to know

    • Free Government Cell Phones says

      Chad from enTouch will be able to give you there where and when info you’re asking for. Check back here to find his answer.

    • Chad says

      Rosa,
      Currently we don’t have any pick up locations in Kansas City, we do have the options for you to go online to sign up or call our customer service number. We are more than willing to help you get service.
      Thanks,

    • Chad says

      Frank,
      The closest location we have to either of those cities is the following address. 1033 Long Beach Blvd
      Long Beach CA 90813. I know if you go there and get our service you will be a satisfied customer.
      Thanks,

  85. Chad@entouchwireless says

    David,
    Currently the closest location to EL Centro CA is 405 w Main st.
    Brawley CA 92227

  87. Abrahem Saleh says

    Hello,
    I have been trying to contact someone about become a dealer for entouch wireless please help me reach the right person

    • Free Government Cell Phones says

      Chad from enTouch does a great job monitoring and responding to our readers’ comments, Abrahem. Check back here to see how he responds to your question.

    • Chad@entouchwireless says

      Abrahem,
      Thank You for the question. At this time we are not looking to add any additional dealers for Entouch Wireless. If you would like to check back in 6 months to see if anything has changed feel free too.
      Thanks,

  88. Jennifer Cantrell says

    Hello, I was wondering if there was a list of phones
    compatible with Entouch?

    • Chad@entouchwireless says

      Jennifer,
      The best way to find out if a phone is compatible is by calling our customer service. Please have the ESN handy or the phone so we can check the phones compatibility.

  89. Maria says

    My mom has a jitterbug flip. It’s easy use for the elderly. Is this phone compatible with your network? She is eligible for the Lifeline Program.

    • Free Government Cell Phones says

      Check back here, Maria. Chad from enTouch does a great job answering our readers’ questions.

      • Chad@entouchwireless says

        Maria,
        I do believe the Jitterbug phone is compatible with Entouch Wireless, the best way to find out for sure is to call our customer service and they will be able to check the compatibility as each phone could differ a little. Please have the ESN number handy when you call.

    • Free Government Cell Phones says

      Keep watching this space and Chad from enTouch will answer your question.

    • Chad@entouchwireless says

      Young,
      International calls are not supported with your enTouchwirless minutes, you can go out and purchase a top up to dial international calls from your Entouch phone.

  91. Holly DeMetro says

    If I have a total call wireless prepaid with unused minutes can they still be used with entouch wireless

    • Free Government Cell Phones says

      I don’t think we need Chad from enTouch to answer this one, Holly. The answer is a definite no. Right, Chad?

    • Chad@entouchwireless says

      Holly,
      The prepaid card will no longer work with Entouch. We do have plenty of top up options if you would like to call 611 from your Entouch cell phone. Or please visit us on our website of enTouchwireless.com.

  92. Maria hernandezMa says

    Yes i i have a free entouch obama phone the one they sent me it’s all bad bad connection my son calls me collect it drops a call or i can head it does battey dies fast so what can i do not happy with this comp

    • Free Government Cell Phones says

      Check back here again soon, Maria. Chad from enTouch will undoubtedly address your issue.

    • Chad@entouchwireless says

      Maria,
      Please give our Customer Service team a call at 866-488-8719. I would like them to check to see the coverage in your area. Also if there is an issue with the phone battery we will be able to address that and any other questions or concerns.
      Thanks,

  93. Chad@entouchwireless says

    Anita,
    Currently we don’t have a tent set up in San Diego. The closest one we have is 440 E 4th St
    Perris CA 92570. That is about 70 miles away. We do move around the state of California quite frequently. If you go to entouchwirless.com and go to Live Events it will tell you where we have the tents located. We do a good job of having locations and hours listed there. Hope this helps.

  94. Anita says

    Would like to know if you have a kiosk (tent) set up for free phones for people receiving SSI disability in San Diego?

    • Free Government Cell Phones says

      Check back here for an answer, Anita. Chad from enTouch does a great job of monitoring our readers’ questions and comments.

  95. Michelle Helton says

    Are you located in person in myrtle beach sc? I was trying to see if you have a location set up here?

    • Free Government Cell Phones says

      Chad from enTouch does a great job monitoring our readers questions and comments. He’ll answer your question ASAP.

  96. Shirley says

    Why when you call entouch to find about the free phone i am told that there is no free phone and you have to bring your own phone…. i think entouch has a better plan and my assurance the had been stolen twice so i wanted to try a different plan anf server… Thank you for your help.

    • Free Government Cell Phones says

      Chad from enTouch will soon answer your question, Shirley. Check back.

    • Chad@entouchwireless says

      Shirley,
      It’s very unfortunate that you have had your phone stolen twice. You are also right in the fact that we have really great plans for our Entouch customers. Because of the great plans and excellent customer service we offer, we do have our customers either BYOD a phone device or purchase a phone from us. I can tell you that we have thousands of customers who come to us because of the reasons above. Hopefully you will have an opportunity to come and see the excellent plans and service we have.

  97. Steve. A says

    Will this ever come to Tennessee? And who is the network carrier? I live bout a hour and a half from Dollywood and we dont get good signal in certain places. I’m from Jonesboro Tn and where I live they r suppose to b putting another tower in so thats why I was asking who your carrier was, Verizon is our best service her.

    • Free Government Cell Phones says

      The free government cell phone program has been available in Tennessee for many years now, Steve. If you live in a rural area (and it sounds like you do), you may have trouble finding a company that services your area. But if you live in any urban area, service should be available for you. Here’s where you can find info about all the free government cell phone companies in your state:

      https://www.freegovernmentcellphones.net/states

    • Chad@entouchwireless says

      Steve,
      Please call our Customer Service team to see if we have service in your area. They will be able to answer all your questions. Thank you for your interest. 866-488-8719.

  98. Chad@entouchwireless says

    T. Morgan,
    Currently we are at 3173 Marysville Blvd, Sacramento CA 95815. We are located there from 9am-4:30pm Monday-Friday. You can always check for our latest and most up to date locations on entouchwireless.com. Then go to live events.
    Thanks,

  99. Ms. C says

    Many of these Lifeline plans mention that they’ll provide 500 minutes of talk time per month. enTouch states 500 minutes, but is that with a basic phone or a smart phone.

    Safelink shows 350 minutes, but will give 500 minutes on basic phones.

    What’s more confusing is that from what I read on the FCC site, the minimum number of minutes effective December 2017 is 750 minutes.

    So, freegovernmentcellphone .com, how many minutes are these companies suppose to be allowing their customers?

    • Free Government Cell Phones says

      Chad from enTouch does a great job answering our readers questions. Let’s see what he has to say about this one. Over to you, Chad.

  101. Chad@entouchwireless says

    Susan,
    Thank you for the question. When you go to entouchwireless.com and Select Plans. You will be able to scroll down and see our coverage map. If you would like to know for sure if your zip code is covered. There is a Network Coverage Check right below the map. These two things will help you to see our coverage. If you need any additional assistance. Please don’t hesitate to call.
    Thank You

    • Free Government Cell Phones says

      Check this page again soon. Chad from enTouch does a great job of answering our readers’ questions.

  103. Angela Lynch says

    I am one of the budget mobile customer transfers from 2016. I transfered with a non-sim LG 3G phone. Is it possible to upgrade me to a 4G phone if i pay for the upgrade/phone?

    • Free Government Cell Phones says

      Todd from enTouch will answer your question, Angela. Check back here to see what he has to say.

    • Chad@entouchwireless says

      Angela,
      We are working very hard to be able to have our Budget transfers to be able to upgrade to a 4G account. Please check back periodically to see when we are able to offer that for you.
      Thanks,

  104. Chad@entouchwireless says

    Lucy,
    Our current closest location to you is in Armona CA. That is about 70 miles away. If you go to our Entouch Wireless Website, click on the Lifeline Tab and then go to Events Near You. You will be able to check to see where our locations are. When we move cities, this is where they are updated.

  105. Lucy Anderson says

    I live in Paso Robles, California. When and where would your next event be at?
    Thanks.

    • Free Government Cell Phones says

      Chad from enTouch does a great job monitoring their customers’ comments and questions here at FreeGovernmentCellPhones.net, Lucy. Check back to find his answer.

  106. Chad@entouchwireless says

    Dario,
    I see on your account that you are a 4G customer, our free replacement for you will be a like model. Our inventory changes frequently, this is why our customer service team is unable to tell you exactly what model you will be receiving. If you would like a certain phone, you can order a specific model from our Entouch website or trusted partner. This way we are able to guarantee you a model.

  107. Dario Zanzi says

    I just ordered a replacement phone from entouch wireless. They won’t tell me the phone I will get. For 2018 what type of phone should I be getting. Don’t disregard my question, forthis simple fact. Many want to know.

    • Free Government Cell Phones says

      Chad from enTouch does a great job monitoring our reader comments and questions, Dario. Check back and see what he has to say.

  108. Chad@entouchwireless says

    Tm,
    Unfortunately at this time we do not have an event in MN. I don’t believe we will have any in MN in the near future. If and when we do have an event in MN, I am confident that our standards will be and are the same as if you were applying on line or over the phone. Please give us a call at 866-488-8719.

    • Free Government Cell Phones says

      We strongly urge our readers NOT to enroll at a street event because they have been the source of so much fraud and abuse. Do yourself a favor and enroll by phone or online.

  110. Chad@entouchwireless says

    All,
    I want to let everyone know that our Voice plan has changed to meet the 2018 minimum standard. We know offer 750 minutes, unlimited text and 100 MB of data.
    Thanks,

  111. Chad@entouchwireless says

    Darci,
    We use a National Tier I tower in your area. I am confident if you are to apply we will be able to provide you the best service possible. Currently the closest live event in your area 1135 N Beale Rd
    Marysville CA 95901. They are there Mon-Fri from 9am-4:30pm. Thanks.

  112. Chad@entouchwireless says

    Tobias,
    To determine if your unlocked 3G iphone4 will work, you will need to call our Customer Service number. We then will be able to validate if the device can be brought on to our service. If it doesn’t, we have many phones that will fit your needs.

  113. Chad@entouchwireless says

    All,
    Currently the only live events that we have going on are in California. To sign up for our services in other parts of the country, please call into our Customer Service department and we will walk you through the steps to be a Entouch customer. Or please go to our website and go to Application and you can simply fill it out on line.

  114. Tobias says

    purchasing an unlocked iphone4 for someone who has this service, it is a 3g, will it work with this service?

  116. Darci says

    Which kind of tower do you run off of? We are trying to find one that has good service in GRASS VALLEY Ca. 95945
    Please advise
    Thank you

    • Free Government Cell Phones says

      “We” don’t run on any towers, Darci, because this is an independent informational website that’s NOT affiliated with any of the free government cell phone companies. However, Chad from enTouch does a great job of reading and responding to our readers’ questions about enTouch. Check back soon to see what he has to say.

    • Free Government Cell Phones says

      Let’s see what Chad from enTouch has to say, Karen. Check back here again to see his answer.

  119. Monica says

    Hello,

    HEllo, URGENT!:) I am an agent in northern CA that is urgently looking for a reputable company to work for and have not not had any luck. Without going into detail on a public forum, Can you please help me or direct me to a person that can? There is great potential here and in the surrounding areas for Entouch to make a name for itself. I already have a twice a week commitment to our local reach out center for the low income and homeless but our team was abandoned by the master agent. Leaving my phone less and frustrated. HELP!!!! Thank you in advance! I am available by phone or email at your earliest convenience. Sincerely, Monica B.

    • Chad@entouchwireless says

      Monica,
      We would love to be able to help you out. We do have events in Northern CA. Not sure exactly where you are living or the area you help serve. If you can please call our customer service phone number 866-488-8719 and give your information to a Customer Support agent. We will then be able to get it to our field Director to get ahold of you to see how we can help. Thanks

    • Free Government Cell Phones says

      Let’s see what Chad from enTouch says about your question, David. Check back soon because Chad does a great job answering our readers’ questions.

    • Chad@entouchwireless says

      David,
      We have quite a few live events out in Hawaii. If you go to one of those, our field agents will need to ask you a few questions to determine what you qualify for. Rest assured that they will do a great job and help you any way they can. Please go to entouchwireless.com and go to live events and find an event that works for you. Thanks

  123. Chad@entouchwireless says

    Erin,
    The closest location we have to Riverside is in Bloomington CA. It is at 10055 Cedar Ave, Bloomington CA 92316. Just outside of a Burger King. The hours are Monday-Thursday from 9am-5pm. Thank You for inquiring. If you go to entouchwireless.com and look up locations. You will be able to see all locations where we have events going on.
    Thanks,

    • Chad@entouchwireless says

      Tim,
      Please call our Customer Service team or go to entouchwireless.com to apply.

  127. Chad@entouchwireless says

    C.Smith,
    We do have one currently set up in Modesto CA, 1539 Yosemite Blvd. The easiest way to see all of our locations for tents in California is to go our website. Under Lifeline select Events near me and put in your city. Hope this helps.
    Thanks

    • Free Government Cell Phones says

      Another question for Chad from enTouch, Robert. Check back and see what he has to say.

    • Chad@entouchwireless says

      Robert,
      We have a plan that have unlimited talk and text and 4 GB. Then you can always add additional data top ups for the month. Please call our customer service department and we will be able to talk price. Or if you go to entouchwireless.com you will be able to see our options there.

  133. Chad@entouchwireless says

    Michael,
    According to our Website (entouchwireless.com, and going to “Events Near You” I was able to find a location within the range you listed. Hers is the information.
    Perris Swap Meet
    440 E 4th St
    Perris CA 92570
    9am-5pm M,W, Th, Fri

    • Free Government Cell Phones says

      In most cases, we do not encourage our readers to enroll at street events. But we’ll make an exception for enTouch.

    • Chad@entouchwireless says

      Dru,
      Unfortunately we do not have any tents in Ohio. You can however call into our Customer Service line and we will be able to go through an lifeline application with you. The best way to see where are tents are located our by going to entouchwireless.com and selecting events near you. These get updated weekly with where we have tent locations.

    • Chad@entouchwireless says

      Crystal,
      Unfortunately we do not have any tents in Kentucky at this time. To apply for lifeline, please go to entouchwireless.com or call our customer service number 866-488-8719. Either way we will be able to help you out. Thanks

  137. Chad@entouchwireless says

    Michelle,

    Please call our customer service number at 866-488-8719 and we will be more than happy to assist you getting lifeline services.

    • Free Government Cell Phones says

      Contact enTouch using the contact info provided in the article above, Michelle.

  139. Dwane Sims says

    Hello I am trying to get a friend Robert Howard a phone His address is *** ****** st, N. Little Rock, Ar. 72114. If you can send him a application I can help set him up. He is retired and on hud housing. I will have all the info. you will need. Greatly appreciated,

    • Free Government Cell Phones says

      We cannot send you an application because we are not enTouch, Dwane. You need to contact the company’s customer service team or apply online. You can get all the contact info on this page (up above in the article).

    • Chad@entouchwireless says

      Dwane,

      Please call our customer Service department and we will be more than happy to assist. When calling, we can fill out an application over the phone. Just make sure that Robert has all his information. Or he can go on-line or yes we can send an application. Our customer service number is 866-488-8719.
      Thanks,
      Chad

  140. LAURA MONTIEL LOPEZ says

    I have assurance wireless but the phone they give me doesn’t work very well, and they don’t let me use another one, can I change company with the same government program? and use a different phone… as well if I pay extra can I have International Calls?

    • Free Government Cell Phones says

      Chad from enTouch does a great job monitoring our readers’ questions, so check back and see his answers to your questions, Laura.

  141. Leslie Plumb says

    Thank you for doing an excellent job in supplying cell phones to lower-income Americans
    unfortunately the version I got on it is Android 2.3.3 which I am finding is very outdated
    my question is can I get an updated phone?

    • Free Government Cell Phones says

      Thanks for the kind words, Leslie, but we only provide information, not phones. This is an independent informational website, not a free government cell phone provider.

    • Chad@entouchwireless says

      Leslie,
      We do have some other great options for getting an updated phone. If you go to BYOPhone.com these are phones that you can purchase and bring over to our service. Or you can Bring Your Own Device as well. For more details please call 611 or call our Customer Service line.

  142. Ladeea says

    Hi i was signed up with an analog phone in 2012 and i now need a smart phone free upgrade using my current number. How do i do that?

    • Free Government Cell Phones says

      Customers of enTouch are lucky because the company does a great job of monitoring and answering our readers’ questions. Check back here and Chad from enTouch will give you the info you need.

  143. Angela says

    I’m wondering if the en touch rep could help me. I want to switch my lifeline service to en touch and even though they have two tents on my street giving out phones how I am out of the area that en touch services.

  144. Chad@entouchwireless says

    Liane,

    Thank You for contacting us. When looking up on our website, it is talking about new enrollment for customers who would like to BYOD. Since you are an existing customer, there are a few different items we have to take into account. We would be more than happy to assist you and see what we can do for you. If you would please email us at support@entouchwireless.com and provide your account information (phone number, name and address) and explain the situation. We will be able to look up your account and provide accurate information.

  145. Liane Wilson says

    Well, I just tried to switch from Entouch’s dumbphone to an unlocked/wiped/reset Samsung Android smartphone that was given to me by a friend, but even though Entouch’s website says specifically that this phone (which was previously activated through AT&T but now NOT associated at all with any active account anywhere) ***IS*** able to be used with Entouch Lifeline, the rep I just got off the phone with has told me that because my smartphone had been previously activated through AT&T, it CAN’T be used with their Lifeline service because they’re using Verizon (???). It is really frustrating that their website (https://www.entouchwireless.com/pages/smartphones_unlocked) says one thing, but the reps say another. Honestly, I thought it all came down to which service’s sim card was inserted into an unlocked/reset smartphone — I was expecting a sim card from Entouch would work just fine with this phone. Is this really not the case???

    • Free Government Cell Phones says

      The folks from enTouch do a great job of monitoring our reader comments and helping out in any way they can, Liane. Check back here and we’ll bet Chad from enTouch has an answer for you.

  146. linda warder says

    ok right now i have qlink the service is terrible i would like to gtake my qlink number number elese where

  147. melissa averill says

    this is not true in Oregon I signed up for this program for 500 minutes and a hundred Texas you do not get that you get 250 minutes flat that unincluded texting or anything that’s 250 minutes so everybody that tries to sign up for this in Oregon it is not what they put it as

    • Free Government Cell Phones says

      Chad from enTouch does a great job of monitoring our readers’ comments and questions about enTouch. Let’s see what he has to say about this. Chad?

    • Chad@entouchwireless says

      Melissa,
      I was able to locate your plan, I do see that you are on our data plan and not the voice plan. We are unable to change your plan without you calling in and verifying per CPNI. Please call 611 from your lifeline phone if you would like to have your plan changed. Sorry for any inconvenience this may have caused.

  148. Chad@entouchwireless says

    Terrie Ann,

    I apologize for the delay in getting back to you. I will be more than happy to assist you the best I can. To get an exemption to the port freeze rule. You will need to contact NLAD. If you go to their website, and select Dispute Resolution. This will walk you through the steps to see if you qualify for a port freeze exemption. If you need further assistance. Please call our customer service department or you can leave me another message and I will get back to you. Thanks

  149. Terrie Ann Wallace says

    Hi Chad at En Touch!

    I had made a comment about having been one of Budget Mobile’s customers in Idaho as well as their longer being a lifeline provider in my state. When I went to deal with trying to obtain another provider though, which ever site I would attempt to sign up on I would receive messages about still having service despite having none. This site also suggested that I leave a comment on the En Touch site as they serve Idaho. I was told by Universal Service Administrative Corporation that I need to request a Port Freeze Exception, which I had also tried to obtain with Q-Link when I was first thinking of them as a provider but the representative said they couldn’t do that, plus they’ve been quite hard to get in touch with, and deal with as a whole. After reading a few other comments on this site, I also learned that I am dealing with an NLAD error which needs to be dealt with by a supervisor. Could En-Touch help me with this? I would like to get it all dealt with as right now I’m using the free version of Text Now at my house, and yesterday the power went out. Since it’s Internet phone my boyfriend and I had no way of finding out when it would be back on, plus he also has heart issues and it’s a worry. There have also been times that text-now completely either dies out during a call, or the individual on the other end can not hear anyone. Thanks for any help En Touch may be able to give!

    • Free Government Cell Phones says

      The ball’s in your court now, Chad. Thanks on behalf of our readers.

      • melissa averill says

        this is a why you do not get 500 minutes and 100 taxes through this program in Oregon you get 250 minutes that includes talk and text

        • Free Government Cell Phones says

          That’s not what enTouch’s website says, Melissa. It says 500 minutes, 100 texts, and 10MB of data.

  150. Chad@entouchwireless says

    Kevin,
    We have a couple different plans. if you call 611 from your lifeline phone, we will be able to tell you which plan you have. We also have additional top ups for data if you are looking for more.
    Thanks,
    Chad

  151. Kevin Gallen says

    Am I supposed to get 500 mb of Data every month free?Thanks for your response
    I live in Pennsylvania.If not how much data should I get for free???Thank You

  152. Kevin Gallen says

    Am I supposed to get 500 mb of Data every month free?Thanks for your response,

    • Free Government Cell Phones says

      We’re not enTouch, and we don’t know what plan you have, so there’s no way for us to answer that question, Kevin.

    • Free Government Cell Phones says

      Chad from enTouch does a great job of answering our readers’ enTouch questions. What’s the answer, Chad?

    • Free Government Cell Phones says

      You can’t cancel your service by leaving a comment on this website, Lisa. But enTouch does a great job of answering its customers questions here, so check back to see what Chad from enTouch has to say.

    • Chad@entouchwireless says

      Lisa,
      Please give our Customer Service Department a call, this way we can get the phone line canceled. We also want to let we know we have additional options for you to be able to keep your account open. The Customer Service number is 866-488-8719.

    • Free Government Cell Phones says

      It probably depends on the make and model of your phone, Korin. We’d suggest that you Google that make and model and the words “User Manual.” Once you find the user manual, it should be relatively easy to look up the answer to your question.

      Or if Chad from enTouch has any other ideas, let’s hear ‘me. Thanks, Chad.

    • Chad@entouchwireless says

      Korin,
      I agree that it will depend on make and model of phone, if you are unable to find anything on google to help. Call 611 from your lifeline phone and we would be more than happy to assist you.

  156. sarah j riffle-bortz says

    what are the plans available t buy for ohio residence with entouch wireless

    • Chad@entouchwireless says

      Sarah,

      Please call our Customer Service department and we will be able to discuss plans and see if you are eligible for the lifeline program. 866-488-8719

  157. April says

    I have had service with enTouch for almost 3 years now with minimal to no problems until now. My service is supposed to be unlimited talk and text with 520 MB of data because I am a California resident, but as of right now I have no service because I have ran out of minutes! This happened to me once before and I called in and they reset my plan, but today I was told I would have to purchase minutes or wait until they replenished on the 28th of this month. What a load of crap!! Since when do you run out of “UNLIMITED” minutes?! The word unlimited means not limited or restricted in terms of number, quantity, or extent, so how is it I’m out of minutes and without service on an unlimited plan. As if that wasn’t enough to deal with the customer service rep was rude and refused to let me speak with his supervisor or anyone else that may have been able to help me with the matter. Worst service I have ever had with them!

    • Free Government Cell Phones says

      Chad from enTouch will undoubtedly answer your question, April. Check back soon to see what he has to say.

    • Chad@entouchwireless says

      April,
      I apologize if you received anything other than top notch customer service when you called in with an issue. Please call back in and give us another opportunity to make sure you receive the best customer service possible. Please call 611 from your lifeline phone. As far as unlimited calls in the state of California, we do have a fair use policy which as you will notice a majority of carriers all have. Please call in to our Customer Service for more details.
      Thanks,

      • Free Government Cell Phones says

        Thanks, Chad. As we understand it, that fair use policy is basically the same as every other Lifeline service provider.

  158. NCL says

    Worst customer service….I would rather it be a robot rather then the people providing the service. They give false information. Next time I need a phone replacement I’m taking my business somewhere else.

  159. David Kea says

    Hello. I recently knocked the cover off of my pantech phone and the sd card came out and was also lost. (Don’t carry your phone in an outside compartment of a suitcase when pulling the suitcase behind your bicycle!) I went to a store and accidentally requested a replacement Sim card which they gave me and got authorization for. When they activated it I automatically got a new phone number. My problem is I didn’t need the new sim card and didn’t want a new number either, I just needed an SD card but i misspoke. Is there any way I can get a new sd card and maybe go back to the original phone number? Thanks.

    • Free Government Cell Phones says

      That one’s way over our pay grade, David. Check back soon because Chad from enTouch does a great job of answering our readers questions about enTouch issues.

    • Chad@entouchwireless says

      David,
      It is possible that we will be able to help get your number back. We will need more information from you. Also, I don’t see any usage on your account, so not sure who you got the SIM card from. Because of that, I’m not sure you will be able to get our customer service by dialing 611. I will need you to call our customer service team at 866-488-8719. This way we can see what options are available. We want to be able to help you as much as possible.
      Thanks,

  160. Delia hernandez says

    estaba tan contenta que al fin hiba poder conectar mi samsung s 6 pero resulta que mi cuenta es 3 g y no hay forma de que se convierta en 4 g es muy decepcionante que no puedan ayudarme el telefono que tengo este no recibe mensajes de texto puedo hacer llamadas y mandar mensaje pero no recibo nada y ala misma vez es dificil para mi usalo ya que es muy chico y no miro muy bien pero ni asi me pudieron ayudar! ********@yahoo.com

    • Free Government Cell Phones says

      Delia said, “I was so happy that finally I was able to connect my samsung s 6 but it turns out that my account is 3 g and there is no way it becomes 4 g is very disappointing that they can not help me the phone that I have this does not receive text messages I can do Calls and send a message but I do not receive anything and at the same time it is difficult for me to use it since it is very small and I do not look very well but they could not help me.” At least that’s what Google Translate says.

    • Chad@entouchwireless says

      Delia,

      I was able to look up your account and unfortunately at this time we are unable to bring over a 4G device for you since you do have a 3G account. Since the current phone we just sent you is within the 30 guarantee that we offer, we will be able to replace the phone if the antenna is bad. Please call 611 from you 3G lifeline phone we sent you or call our customer service department at 866-488-8719. We want to make sure we are able to help you and quickly as possible.

  161. Renee Martinez says

    The phone you mail out to me on January 23,2017 with the number (503)586-**** came with a bad charger cord. You have to bend the cord just to get the phone charged and it is such a frustration at times.

    • Free Government Cell Phones says

      “We” didn’t mail it out to you, Renee. We’re an independent informational website. You need to contact your service provider’s customer service team.

      Check back soon, because enTouch does a great job responding to its customers’ comments here at FreeGovernmentCellPhones.net.

    • Chad@entouchwireless says

      Renee,

      Please call our customer service team at 611 from your lifeline phone. We will be more than happy to help you with your bad charger cord. Unfortunately charger cords can go bad from time to time. I’m sure we have a solution you will be more than happy with.
      Thanks,

      • Free Government Cell Phones says

        Chad from enTouch always comes through with a solution for our readers. Thanks, Chad.

  162. Joaquin Gomez says

    I have an old budget mobile phone “its a non-sim card phone, like a Verizon phone type”, but the phone does no longer hold charge, I’ve also bought batteries and they don’t seem to work. Can you guys issue a SIM card so I can use it on a Unlocked Phone Sim card phone? If yes, how much will it cost me. Thank You

    • Free Government Cell Phones says

      Chad from enTouch does a great job monitoring comments from our readers, so watch for his response, Joaquin.

    • Chad@entouchwireless says

      Joaquin,
      You will need to call our customer service department to ensure that the phone is available to move to our system. If it is, then we would be able to send you a SIM card at no cost. If the phone is not available we have many other options for you. Thanks

  163. Dale says

    After applying for Entouch Lifeline service online how will I be notified if I am approved? How long does the approval process usually take?

    • Free Government Cell Phones says

      Check back here for an answer, Dale, because enTouch does a great job monitoring our readers’ comments and giving them the info they need.

    • Chad@entouchwireless says

      Dale,
      When applying on-line, you have a couple of options to find out if your approved. You can call our customer service team or we send you an e-mail with a tracking number once we ship your lifeline phone. To get approved usually takes 24-48 hrs from the time you have sent in all of your documentation. Hope this helps. Thanks

  164. Chad@entouchwireless says

    To apply for a phone, please contact our Customer Service team at 866-488-8719. One of our team members will be able to help you.

    • Free Government Cell Phones says

      We’ve provided the contact info you need in the article above, Tony.

  166. Jolene Summers says

    I am telling you now that entouch sucks! They cut the text messaging down to 100 instead of 500 with Budget. They dont give you any notice of that change or anything. I paid a full month out of pocket after my minutes ran out super fast & was looking to change to a different company & as soon as I signed up with one they cut my phone off with me still having time left on my phone & knowing it usually takes a few weeks before you get a phone from another company. I think that’s their way of getting back at me for trying to change over to another company.

  167. Samantha says

    Just from reading these comments that entouch is great at reading and responding to comments, questions, and problems it doesn’t seem the customers quite agree. It sounds like a lot of entouch customers are having problems and not getting any help. It seems that bc it is a government program, you all can sit behind your little computer and just treat “poor” ppl however you want. If they could afford quality service I’m pretty sure they would have it. Ppl on these programs need the assistance not the hassle that comes with this company. I’m sorry but just from the customer comments this is not a dependable nor reliable provider. And thats sad. Ppl just need a little help sometimes

    • Free Government Cell Phones says

      We have to side with enTouch on this one, Samantha. As far as we can tell, it spends more time and effort than any other free government cell phone company in an attempt to answer our readers questions and solve their problems.

    • Chad@entouchwireless says

      Samantha,

      I can assure you that we take each complaint seriously and that we attempt to help every customer we have. We do have around 400,000 customers and unfortunately there are situations where customers are not always happy with the outcome that we provide them. I am not sure if you are currently a customer of ours, but if you are looking for a lifeline provider. We think you will be more than happy with our service.

  168. Chad@entouchwireless says

    Eric,
    We definitely want to help you, the 2 best ways to find locations near you would be. Go to entouchwireless.com and then go to “Sign Up” and then “Events Near You”. The other way would be to dial our Customer Service number and one of our agents will be more than willing to help you find an event or depending on where you live give you other options to become a Entouch wireless customer. Our toll fee number is 866-488-8719. Thank you for taking time to reach out to us.

    • Free Government Cell Phones says

      Informative and helpful as always, Chad. Thanks on behalf of our readers.

  169. Eric G Shultz says

    Good evening my name is Eric Shultz and my current phone provider is life wireless. I would like to switch to your company however for the life of me can not find any of your distribute location’s or a way to get a hold of one of them. Can you please assist me in this??? I would also like to make sure that I keep my current number. Thank you in advance .

    • Free Government Cell Phones says

      We’re not enTouch, Eric. We’re an independent website, but there’s good news. The folks at enTouch do a great job monitoring and responding to comments left here. Check back to see how they handle your issue,

  170. Chad@entouchwireless says

    Anna,

    We will need a little more information to be able to troubleshoot the issue. Please call customer service, 611 from your lifeline phone or call 866-488-8719. Our customer service team is more than willing to help in any way we can.

  171. Anna says

    My cellphone is having issues; receiving and making calls. Calls are not going through. Calls a lot of times are cutting off in the middle of conversations.
    Having transitioned to EnTouch Wireless gave me problems getting and making calls. Could this be fixed somehow??

    • Free Government Cell Phones says

      Check back here soon for an answer, Anna. The folks at enTouch do a great job following our readers comments and answering their questions.

  172. Chad@entouchwireless says

    Ester,

    I don’t believe we will be able to unlock your SIM card, if you call 611 from your lifeline phone or call our customer service number. We will be able to go over the options we have available to you.

  173. Chad@entouchwireless says

    Tammy,

    Even if you are not on a government program, you may still quality for a lifeline program. Please call our customer service department at 866-488-8719 and we will be able to walk you through what you will need to identify if you qualify for the program.

  174. Esther Ruiz says

    It is also telling me to enter a PUK have permanently disabled my SIM card. Tells me to notify my wireless carrier

  175. Esther Ruiz says

    I put a password on my SIM card and don’t remember what it is and now I’ve tried too many times and I’m locked out of my phone. please help

    • Free Government Cell Phones says

      We don’t think there’s much that can be done, but let’s see what the folks at enTouch have to say. Check back, Esther, because they do a great job responding to their customers comments here at FreeGovernmentCellPhones.net.

  176. Tammy Herndon says

    I’m not on any government program but i don’t have any income do I qualify for a free phone what will i need as proof of no income

    • Free Government Cell Phones says

      That’s a good question for the folks at enTouch, Tammy. Check back here because they do a great job answering our readers questions about their plan.

  177. Chad@entouchwireless says

    Gina,
    I apologize for any inconvenience’s in trying to get through to our customer service department. We are always open to ideas that will improve our service to our customers. I have passed this information along to our Vice President.
    Thanks,

  178. Gina Rivera says

    I have Entouch for a year now. I’ve had lots of health issues, cancer & cancer treatments, 4 surgeries, antibiotic resistant infections, near death twice, & have up coming surgery again. While in hospital stays my mailbox was broken into twice so didn’t receive any mail. A month ago, my cell was not working, I called they fixed it & I then asked if I could get a bigger cell as the small was very difficult to see. I was sent a new bigger used cell & that is ok. About a week ago it stopped working. I can’t call from the new ZTE they sent me as its not connected any more & when I try to call from a different phone, I cannot talk to a human but a recording tells me to press a key for the options I need & the recording loops over & over as its not receiving my key options. It would be nice if their record gave the option of being put through to a human when several seconds have gone by with out receiving a key prompt. I have been trying for 2 weeks now, day or night, to get though to no avail. I spoke with CA Lifeline & they said it was disconnected & only Entouch can reconnect if they so chose, to do so. I am hoping as you have stated thst Entouch will read my post & fix their automated prompts for people like me who cannot seem to get automated system to read my keying in & instead put me through to a human rep. Very frustrating…ty.

    • Free Government Cell Phones says

      As you can see in the questions and answers below, enTouch does indeed to a great job answering questions from its customers. We’re confident they’ll have some advice for you, too, Gina.

  179. Larry says

    I was a Budget Mobile customer and they switched to En Touch which I found out now uses Verizon network I have had nothing but trouble. and my phone stops working all day and i get a all circuits are busy please try back and no text either. I thought I was out of mins but the next day i got a phone call and text was working. I called and told them about it and since I was on the phone that was having trouble they tried to get me to buy an android that was compatible with the new verizon service and said my phone wasn’t compatible is why i’m having intermittent service. So i had a Sprint Samsung galaxy S5 that a friend gave me and I ask if I could BYOD, she checked it and said yes it would take two days for the old one to deactivate and for the new one to start working. That was Thursday and it is now Monday and no working phone and my old one has been deactivated and i cant cal 611 even and i don’t have another phone. I even read online to dial *2290 for it to activate once my other phone had deactivated and that says we are sorry your phone is not activated. So I need help please?

    • Free Government Cell Phones says

      You’ve come to the right place, Larry. EnTouch does a great job monitoring our readers’ comments. Let’s see what they have to say about this situation. And thanks in advance, enTouch.

    • Chad@entouchwireless says

      Larry,

      Unfortunately we will not be able to troubleshoot your phone issues without talking to you again. Please dial our Customer Service Department at 866-488-8719 we will be more than happy to assist you and get the issue’s figured out. If you can, please have your old phone handy so that we can try and reactivate that phone.

  180. dan says

    Free is Good!
    But these are Not enough and No Good:
    500 Minute Plan: 500 minutes, 100 texts, 10 MB data
    500 MB Plan: 100 talk/text units, 500 MB data

    Can you Make it Great again!

  181. Chad@entouchwireless says

    Helen,
    I passed your information to one of our customer service agents and believe he was able to help you. If you need any additional help, please contact our customer service department at 866-488-8719 or 611 from your Entouch phone.

  182. Helen Dawson says

    Recently, my entouch/verizon cell phone was added to the internet system by entouch. It isn’t working. It actually freezes up to the point that I cannot even shut it down. The screen is not even responding, no matter what I do.

    I have a LG-4 tablet that was given to me, and I have been using it only for online things. My sister will have to get it disconnected from her Verizon Wireless acct. and get it unlocked first. If it is compatible with your systems, I would like itchanged over to replace my present entouch cell that is not working.

    As things are now, I can neither call out or answer incoming calls. I no longer have a landline, so I cannot even call 911 in case of an emergency.

    • Free Government Cell Phones says

      The good news is that enTouch does a great job monitoring and responding to customer comments left here on FreeGovernmentCellPhones.net. Check back here because we’re pretty sure the company will address your problem, Helen.

  183. Chad@entouchwireless says

    Georgiana,
    To learn more about our BYOD program, please call our Customer Service number at 866-488-8719.

    • Helen Dawson says

      Chad,

      I cannot call out from my phone since it messed up. Please contact me by e-mail, or call me at 951-370-****. I am finally able to answer incoming calls, just still cannot call out.

      Helen Dawson

      • Free Government Cell Phones says

        Let us know if you need Helen’s email address, Chad. We’ll forward it to you.

  185. Chad@entouchwireless says

    Rosie,
    If you are able to use a family member or friend’s phone, please call us at 866-488-8717. Our Customer Service team will be more than happy to look at why your phone has no service. I am confident we will be able to find a solution as to what has happened.

  186. Rosie torres says

    I’m in Ca and all of a sudden my phone has no service. It just stopped in the middle of the day. How can I talk to customer service when my phone isn’t working. Please help

    • Free Government Cell Phones says

      Our readers who have service with enTouch are in luck, because the company does a great job monitoring these comments and responding to its customers. Keep checking back here because we’re sure they’ll quickly resolve your problem.

  187. Dixie says

    Hu phone is broke and I’m waiting for a replacement phone. I was just wondering is there anyway I could check my voicemail from someone else’s phone? Thanks

    • Free Government Cell Phones says

      That all depends on the make and model of your phone and your service provider, Dixie. Contact customer service or tech support to get an answer to your question.

      • Super Dave says

        With many phones you just dial your phone number and press the # key omce you hear your voicemail greeting. You will be prompted to enter your password and then can listen to your messages. Good luck.

  188. Chad@entouchwireless says

    Lee,
    I am unable to find your account from the limited information we have, please call our Customer Service department at 866-488-8719. I want to make sure that we take an additional look into your account and see if there is something we can do to assist you. We definitely would like another opportunity to keep your business.

  189. Player says

    I am very please with the new provider. I had a problem with my phone. The representative acknowledge my problem. I was told someone would contact me in 1 to 2 days. I received a call in less then 18 hours. The problem was solved. Well done En-touch-Wireless. Well Done!!!

    • Chad@entouchwireless says

      Jackson,
      Unfortunately we have no events set up in your area. The easiest way for you to sign up would be either go on entouchwireless.com or call our Customer Service team at 866-488-8719. We would be more than happy to assist you.

  191. lee banks says

    I had budget mobile before etouch wireless took over they claim i used my 20mb of data which started on my plan 01/2017 i never used my data my phone never went on internet or has an activated hotspot they won’t admit they made mistake i plan to find another provider

    • Free Government Cell Phones says

      Let’s see what happens, Lee. enTouch does a great job of monitoring our comments section and responding to our readers’ problems.

    • Free Government Cell Phones says

      We can offer help with the free government cell phone program, Robert, but we’re not mindreaders. What is your area?

  193. Chad@entouchwireless says

    Hi Janie,

    Entouch Wireless offers service in the San Jose area. If you go to our entouchwireless.com website and go to sign up and look up events near you. You will be able to find where we have events set up in your area. Or please call our customer service number 866-488-8719. We would be more that happy to be your lifeline service provider.

  194. janie anderson says

    I AM VERY FRUSTRATED HAVE SPENT HOURS ON GOV’T WEBSITE TRYING TO GET A SMART PHONE, I AM DISABLED SO THIS IS VERY HARD ON ME, SO FAR EVERY COMPANY I HAVE TRIED SAYS THEY DO NOT OFFER SERVICE IN MY AREA, I LIVE IN THE BAY AREA OF CALIFORNIA IT SEEMS WE R IN LALA LAND, WHAT’S THE DEAL ARE THERE ANY CO’S THAT SERVE THE SAN JOSE AREA OF CALIFORNIA, I NEED HELP THANKS

    • Free Government Cell Phones says

      That’s hard to believe, Janie. California has a large number of free government cell phone companies who serve every major population center in the state. We’d suggest that you continue down the list of California Lifeline companies until you find one that will enroll you. You can find that complete list of California companies on the following page:

      https://www.freegovernmentcellphones.net/states

      One other thing: enTouch does a great job of monitoring the comments on this page and helping those who leave them. So check back looking for a response from the company.

  195. Chad@entouchwireless says

    Jamie,
    Please dial 611 from your entouch handset and we will be able to assist you with your question about texting.

  196. Jamie says

    I paid for a top up last week for unlimited text units for 30 days and today I ran out of texting. How is this even possible?

    • Free Government Cell Phones says

      There’s no way for us — an independent, unaffiliated website — to answer questions about technical glitches or how individual companies may work. However, enTouch does a great job of checking and responding to our readers’ comments and questions. Let’s see how they answer your question.

  197. Chad@entouchwireless says

    Scott,
    I apologize for any inconvenience of you not being able to get through to our customer service department. We did have a slight adjustment to our hours over the holiday season. Our business hours are M-F from 8am-10PM, Saturday 8am-8pm and Sunday 10-7 CST. The best way to get ahold of us is to dial 611 from your Entouch phone or give us a call at 866-488-8719.

  198. Chad@entouchwireless says

    Marcus,
    Unfortunately we need a little more information to be able to cancel your Entouch account. We also do have other options for you to continue your service with us. Please call us at 866-488-8719.

  199. Scott Davis says

    I have a Vortex 3G free government phone with service from enTouch wireless. I accidentally locked my phone and now need the PUK code from my carrier, enTouch. I have been calling their customer service #(866-488-8719)for a week now only to hear the same automated message telling me to call back during business hours then hangs up! I am calling during their business hours! I have tried at all different hours of the day and thought maybe the holidays may be to blame but they’re done and so is my patience! Please help.

    • Free Government Cell Phones says

      The folks at enTouch do a great job answering the questions and comments readers leave here at FreeGovernmentCellPhones.net. Let’s see what their advice is, Scott.

  200. Marcus says

    I dont have fone anymore cuz i forgot it on car and it fell onto street somewhere busted up am sure . I would like to cancel service .

    • Free Government Cell Phones says

      You can’t cancel by leaving a comment on this independent website, Marcus. You need to contact enTouch directly. Or you can take advantage of the new FCC regulation that says your service will be canceled if you neither send nor receive calls and texts for 30 days. Maybe our friends at enTouch would like to comment on this.

  202. Chad@entouchwireless says

    Teresa,
    To find a an event near you, just go to entouchwireless.com, then click on the tab “sign up” and go to Events near you. This will show you the location of the events that Entouch is located for the day. If you don’t have access to the internet, please call Customer Service at 1-866-488-8719. They will also be able to look up that information for you.

    • Free Government Cell Phones says

      Check the many questions and answers below to see why we strongly recommend that you do NOT enroll with a street vendor.

  205. Teresa Bradshaw says

    Does your phone comes with a Sim card??I aminterested in your company force California phone plan non tribal. But how do you become a tribal member Teresa

    • Free Government Cell Phones says

      You have gone way beyond our area of expertise, Teresa. We have no idea how you become recognized as a tribal member. If you have the proper ancestry, we would suggest that you do a search for the tribal website.

  206. Chad@entouchwireless says

    Coleen,
    I agree with you that even if a phone doesn’t have an active service provider that you are still able to dial 911. As long as you are in an area where your phone is able to receive service. Entouch does not have the ability to block 911 calls. As far as your service being cut off, please dial 611 from your lifeline phone to contact us so we are able to look into your account.

  207. Coleen says

    I was a budget mobile customer with no troubles. Ever. Then I get a text saying I’m being transfered. It spelled your name “entoouch”. Of course I thought it was a scam. A couple days ago I went to the link in the text where you promise I would have everything the same. Last night I dialed 911and I was told to call my service provider. It wouldn’t complete a 911 call. That is not only illegal but a HUGE problem that you can’t ignore. If a phone has ever been activated,even if it no longer has service you can call 911. But not with entouch? How do you get away with cutting off my california lifeline and block 911? If it happens again I’ll sue.

    • Free Government Cell Phones says

      The good people of enTouch do a great job of answering our readers’ questions, Coleen. Let’s see how they respond to you.

  208. pamela simpson says

    I was a Budget customer then entouch bought them out. then in the beginning of dec I stopped getting phone calls and thought I was over my minutes. so when I called 611 or even star 611 it said I was not a customer of verizone. well I know that so then when I called entouch it said I was not a customer with them. well I was in sept and oct and nov and until dec 5. so what happened to my account 206276****? when I call my number it says my number has been disconnected and no longer in service.

    • Free Government Cell Phones says

      As you might expect, there will always be a few hiccups when one company takes on so many customers in such a brief period of time. But enTouch is doing a great job of working through the problems and doing everything it can to make things right for the former Budget customers.

      enTouch reads our comments and, as you can see below, responds directly to FreeGovernmentCellPhone.net readers who’ve experienced problems in the Budget-enTouch switchover.

  209. Tyler says

    Is there anywhere can get this phone locally, instead of 10 days via the mail? Waterloo Iowa 50701

    • Free Government Cell Phones says

      We are very much against enrolling for the program at street tents or booths for a number of reasons. We strong recommend that you wait the ten days or two or three weeks (or however long it takes) and keep yourself safe by enrolling by phone or online.

  210. Rochell Malcom says

    November 11 2016 i pd. 26.00 dollarsfor a replacement. i never got the phone. i inquired on its arrival. i was told my acct. was closed &

  211. lucille says

    My phone was turned over to entouch wireless from Budget my mins were do to be put on dec 9th . I tried to use my phone and it was turned off tried to call and received a recording saying my phone is not in the system and no one knows why it was shut off. I use this phone for all my calls and now i dont have any way to reach anyone. I make my Drs appts and handle all my business with this phone. Ithink this is aterrible company and they at least owe it to their customers to let them know in advance they will be losing their phone service.

    • Scott says

      Lucille – Sorry to hear you are having trouble with your phone. We would be happy to trouble shoot this, but will need more information. If dialing 611 is not working on your phone, please send an email to support@entouchwireless.com with an alternate contact number, or we can communicate via email. We look forward to resolving this.

  212. YVONNE says

    MY NAME IS YVONNE B AND I AM IN CONTROL OF SHUTTNG DOWN THE SERVICE OF A DEAD LOVED ONE. YOUR ANSWERING COMP. IS NOT REAL AND I AM REPORTING YOU TO EVERY GOVERNMENT ENTITY I CAN. YOU SHOULD NOT STEAL FROM THE GOVERNMENT.

    • Scott says

      Yvonne – I am sorry to hear about your loss. If your loved one was using an enTouch Wireless phone, you should be able to dial 611 from that device to reach support. We are required to follow CPNI regulations, which means if your loved one did not authorize someone else on the account, we are required to have either a death certificate or power of attorney letter in order to close the account.

      The easiest process may be to simply turn the phone off. If the phone is not used for 60 days, it will automatically be disconnected. If you have any additional questions, please feel free to email us at support@entouchwireless.com.

  213. Cecil says

    I am currently a Safelink customer with Tracfone. Recently, my health insurance company, I-Care, promoted a new offering – – – the enTouch Lifeline cellphone service. Since the enTouch plan provided (nominal) cellphone Internet access and my Tracfone plan did not, I decided to sign up.

    That was about six weeks ago. My first application was kicked out because I already had Lifeline service, even though the offering provided for switching to an enTouch plan for Lifeline customers currently enrolled in another plan. When I called enTouch, after having heard nothing from them for over two weeks (despite their promise to respond within five business days), whomever I spoke to said that there was nothing that he could do and that I would have to contact I-Care. I did so and sent in my next application to my I-Care care coordinator (at her suggestion) so that she could enable the enrollment. That was over three weeks ago. (The care coordinator had told when I contacted her that since I had had my current Lifeline plan for over sixty days, switching plans was OK. [I have no idea why this is important.])

    I have still heard nothing.

    I’m done. If enTouch can so completely boot a simple application, what would happen if I had an actually complicated problem after signing on with them.

    I’ll stay where I am.

    • Free Government Cell Phones says

      The 60 day information is important because the rules of the program state that you must have service with one company 60 days before you can switch to another company. Everything your I-Care rep told you is correct.

      enTouch is one of our favorite Lifeline companies and it should have completed all the paperwork necessary to cut off your old service at the same time that it started your new service.

      In other words, it sounds as if you did everything correctly and your service switch should have been simple. Every company makes mistakes now and then, so give it another try. Call enTouch customer service again and ask to speak to a supervisor. Maybe someone higher up the chain of command can solve your problem.

      • kelly dolin says

        Oh enTouch has customer service? Could have fooled me! After another company gave my account to enTouch (I didnt have a say in it) & not one i would apply to as the benefit was a 400 minute txt. Anyway My service was cut last week with no explanation & when I’v tried contacting from cell & home phone, recording says my # is not in their system. Push #2 for customer service ok then it wants your cell #, which is not in the system…”GOODBYE” & hangs up. Great service! I cant get to customer SERVICE! So I email couple days ago. Guess what..nothing I NEED CELL PHONE SERVICE. I’d be happy with customer service at this point to tell me why my service was shut off. URRR! Reason I complain here is maybe save someone else the frustration, letting EnTouch know they need improvement. Cant help wonder if paying (non-poor) customers get customer service &/or shut off w/no notice of when & why.

        • Scott says

          Kelly – I am sorry you did not review the notifications that were sent via text message and USPS in regards to your transfer to enTouch Wireless. At the time of transfer, your service offering did not change.

          I see on 11/29/16 we received notification from the state of Washington that your account was to be closed. This was either due to a benefit transfer (you requested to go to another carrier) or an eligibility denial (the beneftit you enrolled with was no longer valid according to the WA state database). Important to note, enTouch Wireless did not choose to close your account, rather we were required to.

          I would encourage you to work with your state PUC to determine the issue.

    • Scott says

      Cecil – As pointed out below, there are rules we are bound by. We would prefer that everyone who wishes to enroll with enTouch is able to do so, however we cannot take shortcuts. It sounds as though we could have been more clear in telling you exactly what information was still needed. I apologize for that oversight. If you still have questions, please contact us.

  214. Paulette says

    oh, I looked down the list of questions and see that there are others that are involved with the mess involving BudgetMobile and EnTouch. I posted a comment that’s still awaiting moderation but I want to add this info to my post.

    I was originally with BYO Wireless with a month to month account which was then transferred to Budget Mobile. It had remained a month to month plan although I was eligible all along for Lifeline Service but my phone didn’t qualify at the beginning (iPhone 4S). I, too, received a text from Budget that all Lifeline accounts would be transferred to EnTouch but since mine was not a Lifeline, I figured it wasn’t included. When I went to pay for my next month, I found my account was gone from Budget. I called them which was a mess in itself because they had no record of me having such an account but noted that, if I did, it was transferred even though it wasn’t a Lifeline account. I then called EnTouch and what ensued was frustrating to say the least…..no one knew what was going on but I did find out that Lifeline now could use my old iPhone and that my number would be ported free of charge to my EnTouch account. I checked the EnTouch website and my phone was accepted as transferable so I completed the application. I then realized that the application didn’t mention the BYOP option (bring your own phone) so I emailed to ask about that. The email response told me to keep the phone as a spare. I then wrote another email when I received the phone as it had a new phone number attached. The customer service reply detailed what I would need IF I HAD NOT BEEN a Budget customer previously (which I had been) and the email also assured me that EnTouch had all my information to make the transition if I had been a previous Budget customer.

    Well, this evening I called to make the transition and spoke to Caesar who insisted that there was nothing he could do because I was no longer a Budget customer and didn’t have a login name or PIN number. I know my login information with Budget and my password but he said NO, that he couldn’t help me despite the fact that the email said otherwise. I then asked him to transfer me to a supervisor.

    I then spoke to Mario who was rather “prickly” and he kept interrupting me. I read all the emails that I had exchanged with EnTouch and he kept insisting that they were with Budget and said my account was closed with them and they couldn’t do anything to port my number over. I got a little testy with his attitude but never swore at him as he claimed……and he hung up on me. I have spent my entire career in customer service (50+ years) and if he thinks I was being abusive or whatever, he needs to find another career. I have responded to the last email I received from EnTouch customer service asking what my options are now to this mess. My month to month account with EnTouch is getting ready to expire and the thought of buying time while they fiddle around just pisses me off. The right hand doesn’t seem to know or understand what the left hand is doing……and I am ready to file a complaint with the agency that handles them plus additional organizations.

    This is ridiculous!!

    • Scott says

      Paulette – I apologize for all of the confusion, and admit it was a hectic time during the transition. Call center staffing has been adjusted, and calls are answered in a very reasonable amount of time. enTouch Wireless does not have on-line account access at this time, but it is something we are working on.

      Customers can place an air time free call to support by dialing 611 from their handset, and will be given their current balance and reload date via IVR, plus the option to add airtime over the phone. Of course you can also connect to customer support for a live response.

      If you still need assistance, please email us at support@entouchwireless.com so we can find a resolution. I apologize we did not see this complaint sooner.

  215. Paulette says

    This company is TERRIBLE!!! I’m hoping to resolve the huge mess they have created by giving me what may be false information by email or the tech people who’re supposed to be porting over my number are rude and incorrect. I like to have my ducks in order so I wrote numerous emails before, during and after my Lifelife phone was approved but when I called them. as directed by their email, they pretty much told me to GFM and hung up on me.

    • kelly dolin says

      Im really starting to think us that are (grateful) free/government cell users are less than that of a paying customer. But with that said iv been patient to some issues. Flat out cutting people from LIFELINE without word to the user is defeating the purpose.

    • Free Government Cell Phones says

      Maybe, but the only people who can answer that question with any authority is customer service and/or tech support at your service provider. We assume your service provider is enTouch, since you left your comment on its page.

    • Free Government Cell Phones says

      Contact your service provider’s customer service or tech support team, John. But if you keep the same number, it won’t do any good to switch SIM cards. Your harasser will still be able to reach you at the same number.

    • Free Government Cell Phones says

      It depends on who your service provider is plus the make and model of your phone. You should probably call your service provider’s customer service team, Larry.

    • Scott says

      Larry – All you need to do is dial 611 from your phone. Your current balance and reload date will be played automatically.

  219. Dana Eileen Cooley says

    I received a Verizon lg for my gov.phone with free mins.and text. I paid for extra data but can’t get it to work on phone.what to do?

      • gail says

        I paid for data and did not receive it plus I did not receive my unlimited texts. Where do I complain?

        • Free Government Cell Phones says

          Contact enTouch customer service. You can reach it by calling 6-1-1 on your free government cell phone.

  220. haley ford says

    when will you be in delray beach, florida. I dont have a phone but I do have foodstamps.

    • Free Government Cell Phones says

      We advise our readers not to enroll for Lifeline service at a street booth or tent. They have just been the source of too many cases of fraud and abuse. Please do yourself a favor and enroll online or by phone.

  221. Alex corrales says

    Hi my name is Alex and I’m trying to contact entouch to replace a lost phone but don’t know there number if you can please send me there number I’d appreciate it thanks

    • Free Government Cell Phones says

      It’s right here on this page, Alex. Down toward the end of the article on enTouch.

  222. Zakiya says

    My services got cut off before they even sent a letter about why and I just moved so now I won’t even be able to get the letter. The thing is why cut my services off before you send the letter then when I call up there the people tell me they don’t know why it got cut off they only tell you in the letter. Great now I have to wait seven days to reapplie for the mess. I have work to do and I won’t be able to reach people like that just not right. I think the government or this company should really pay more attention to there customers and send the letter at lest two weeks before you cancel it not after

    • Scott says

      Zakiya – I am sorry you did not receive a timely notification. The state of CA PUC handles these communications to you as well as to us. We received the notification that we were to close your account per their denial of the Lifeline benefit.

  223. Matthew B Davis says

    I still can’t figure out how to check my voicemail. I could really use some help setting that up. so far everything but checking my voicemail it is fine. if you can reply with some help I would appreciate it thank you, Matt D

    • Free Government Cell Phones says

      You need to contact your service provider’s (enTouch?) customer service or tech support team. We have no idea what make nor model of phone you have, because this is an independent website that’s not affiliated with any of the free government cell phone companies.

      • MJayne in Ohio says

        My experience with enTouch so far is HORRIBLE! They took over Budget customers (and I thought Budget was bad – screwing up renewing my minutes every month and had to call), but enTouch appears much worse. They have had my account for 3 weeks yet I cannot check my account online, cannot top up, no one answers their phone, and when I dial 611 I still get Budget who say they no longer handle my account. I’ve emailed their support multiple times with no response. Pretty soon I will run out of minutes before my month renews (which hopefully that works) so I’ve been trying to conserve using Skype instead as this is my only phone and I need it to work for critical things like doctors appointments (that’s why its called LIFELINE). I consider this fraud when government tax dollars are paying for this service and the customers are receiving no service at all. Finally after many attempts, I just sent a formal complaint to the Lifeline management organization, to my state’s utility commission, the FCC, and others as I was instructed to do. I hope it gets resolved now and would have switched except I did that once before and they immediately cancel the phone while you wait weeks for the other to arrive. In the meantime you have no phone so the system doesn’t work. Anyways, I would not wish this nightmare on anyone and would never recommend to anyone Entouch mobile unless the company makes some major changes soon.

        • Free Government Cell Phones says

          Another reader said he didn’t get any results from his service provider until he reported the company to the Better Business Bureau. Then he got immediate action. You might give that a try, too, Jayne.

          One question for you: Several readers have said that their Budget service has been taken over by enTouch and we doubted them because there has beeen absolutely ZERO news about this. The only news we’ve been able to find is that enTouch is taking over customers in Maryland. So our question is, what state are you in?

          • C L Hill says

            I was a budget customer that was bumped to enTouch at the end of sept 2016. I was frustrated too at my inability to top up minutes online cause I ran out the day they switched over. I found I could only top up by calling 611 during business hrs. The first 2 times I called I waited awhile as they ‘were experiencing heavy call volume.’ So I finally tried them b4 they shut down and spoke with a rep who said they were working on getting online top up options and other features for budget people but basically they were overwhelmed. They also offer several special options for budget for upgrading to smartphones. I still have same piece of’ *bleep* archaic budget phone for past 3 years that is held 2gether with ducttape and have never been offered options. I think enTouch is trying to adapt to a load of new customers but hopefully they will work out kinks. I may be proven wrong on that but I’m giving them a chance. And frankly, budget is not a hard act to follow

          • Free Government Cell Phones says

            We’ve always had great experience with Ready Wireless, the corporation that owns enTouch, so we have high hopes for our readers who’ve been switched over.

          • melody norton says

            Oh yes they have taken over mine in georgia. haven’t had service since they took over it. They keep telling me two days everytime I call. This is ridiculous. I had service with budget. Now I cant call anyone at all. So no need to question it. Its true. And I’m angry. They also keep telling me something. is wrong with my htc wildfire.which nothing was wrong with it before entouch took over it.???????

        • Scott says

          MJayne – I apologize for the rough transition. The volume was much greater than expected, which made life difficult for our new customers as well as us. Unfortunately we do not offer an on-line account at this time, but we are working on that. 611 is an airtime free call that will give you your balance and the option to add time.

          If you are still having issues, please email support@entouchwireless.com to the attention of Scott R. I would like to ensure your concerns are resolved.

          CL Hill – Your patience is appreciated. As for your phone, you will be eligible for a free replacement in January. Please call us then to inquire on how to get a replacement device.

  224. Amie Friederich Hupke says

    How do i contact customer support? My sister is autistic and her cell phone has locked itself. We have no idea how to unlock it and I cannot find a number for customer support. she is dependent upon this phone. Please help contact me her big sister Amie at the following email address
    Aceprimus@********.com
    If you have that information assistance would be greatly appreciated

  225. Olga L Villarreal says

    I have a SafeLink government phone. I live in North Miami Florida but I’d like to know if I can use entouch with my government line. I live in North Miami Florida. if you can call me back at 305 772-**** I’d really appreciate it. thank you very much

    • Free Government Cell Phones says

      Maybe. Sorry that doesn’t sound like a very definitive answer, but here’s why maybe is the correct answer. Not all phone makes and models are compatible with all cell networks. The only way to get an absolutely correct answer is to contact enTouch’s customer service or tech support team and give them the make and model of your phone. They can tell you if it’s compatible.

  226. Harwood Bruce says

    You sent me a old phone that hardly works can’t lock keys etc. And told me to take it to one of your giveaway spots I’m in northern Mn where am I suppoist to take it????

    • Free Government Cell Phones says

      We’re an indepedent website, Bruce, not EnTouch Wireless. You’ll need to contact the EnTouch customer support or tech support team.

    • C L Hill says

      i have already contributed my thoughts on enTouch wireless and cannot help but add my two cents in reference to the other numerous questions and comments I’ve read. I wouldn’t blame this website for not posting this as it has no relevance to the topic and ignores the purpose of this site- which, ironically, makes my pointese comments don’t either!!! Folks, read the print that describes the purpose of this website- to inform readers of carriers that offer free government phones, and compare their features. They are not customer service!!!!!!

      • Free Government Cell Phones says

        Thank you for helping clarify that. People mistake us for a phone company all the time.

  227. Sunny Pouliot says

    I just got a LG VN 250 cell phone and it won’t connect to email, text or INTERNET. Also It is really hard for me to read the tiny screen with my old eyes, so if I buy another one, does it just have to be a unlocked cell phone or is there more to it. If so what.

    Thank you

    • Free Government Cell Phones says

      There is a bit more to it, Sunny. Not all phones are compatible with all national cell networks. So before you buy an unlocked phone, check with your service provider to make sure that it will work with their system.

      In addition, there’s one other problem you may face. Some Lifeline service providers do not allow you to use an unlocked phone for some period of time. For example, you may need to have the phone for one year before some companies allow it to be unlocked.

      So make sure you check both of those things prior to purchasing any cell phone you intend to use as part of your free government cell phone plan.

  228. Ms says

    Got a free entouch wireless phone a couple years ago when they first came out around my town an had it for a little bit then it got stolen, but I heard from people in the community that there’s nothing anyone can do about it but now im hearing that if I would of called an reported it stolen I could’ve got the phone canceled an got a replacement, is that true? Can I still get a replacement after all this time? I sure hope so I’ve been without a phone for a very long time!

    • Free Government Cell Phones says

      That depends on a lot of factors, Ms. If the phone has been inactive for 60 days, your account would have been cancelled. We assume that’s the case, but the only way to know for sure is to contact EnTouch to ask.

      If it was cancelled, you can sign up again with any of the Lifeline service providers in your state. Here’s where you can find a list of those companies:

      https://www.freegovernmentcellphones.net/states

  230. Celia Escamilla says

    I am not able to hear the person on the line when I receive calls. Ive restarted my phone and checked the settings and all is still the same. Can someone please help.

  231. korin johnson says

    I RECEIVED A FREE USED ANDROID X2 VERIZON MOTOROLA PHONE NOW I READ THEY HAVE NO LIFELINE PLAN. IS THAT WHY IT STOPPED WEORKING

    • Free Government Cell Phones says

      Sorry, Korin, but there’s no way for us to know why your phone stopped working. Just to clear things up, we need to tell you that Verizon does have a Lifeline program, but it only offers customers a discount off the price of a regular Verizon plan. In other words, Verizon offers discounted Lifeline service, but not free Lifeline service.

  232. Jacqueline says

    I want to know if you’re have entouch phone in Vallejo, California on Monday. If so where will you be located in Vallejo, California?

    • Free Government Cell Phones says

      In most cases, Jacqueline, the people who man the street booths and tents are independent contractors. As a result, they set their own schedules and even the free government cell phone companies don’t know where and when they will pop up.

    • Free Government Cell Phones says

      That question is impossible to answer, Ray. Most of the people who operate the street tents and booths are independent contractors and most of the time the free government cell phone companies themselves don’t know their schedules.

      • Free Government Cell Phones says

        Sigh. This is about the 20th time today we’ve answered variations of this same question. Look below to find our answers to all those similar questions.

  234. Roy Godwin says

    PLEASE SEND ME A EN TOUCH CELL PHONE TO 13530 OHIO DETROIT, MI 48238-2441.

    • Free Government Cell Phones says

      C’mon, Roy, you need to do a bare minimum to open a Lifeline account, but you’re not even trying. First of all, we’re not enTouch, we’re an independent website that’s not affiliated with any of the free government cell phone companies.

      Look at the article on which you left this comment and you’ll find the contact info for enTouch. Contact them and fill out an application. That’s the only way you’ll find out if you qualify for one.

    • Free Government Cell Phones says

      No way for us to know, Donna. The reps are independent agents, so even the companies don’t know where and when a tent will be set up. But as we always say, do not apply for a free government cell phone at one of these booths or tents. There has been too much fraud committed at the tents, so we always recommend applying online or by phone. Much safer that way.

  236. martie says

    Whot kind of smartphoned do y’all have and can I get the biges and the nisses one and cen I see whot y’all have plez

    • Free Government Cell Phones says

      Yo, Martie, we are not EnTouch, so we can’t tell you what kind of smartphones they are currently offering. The company’s website doesn’t give y ou that information, either, so it looks like you’ll need to call it customer service team.

  237. £asXy says

    Oh heard u guys are soon getting better phones. Just liked to know when. Please fill me in as I will be the first to go get it.

    • Free Government Cell Phones says

      Here’s our unsolicited advice, Desiree: Apply online or by phone instead of with a street vendor. There have just been too many cases of fraud and abuse with the street vendors and we don’t want to see that happen to you.

      You should check out all the free government cell phone companies in California. EnTouch offers 1100 minutes and texts, but other California companies offer UNLIMITED talk and text plans. You should check them all out.

      Click on the “States” link at the top of this page. Then click on California and you’ll be taken to a complete list of companies. Click through all the companies to find a plan that works best for you. Good luck.

    • Martina says

      I’ve had my Motorola Droid x2 since November 2015, which HAD Verizon as the mobile carrier. Customers have reported issues with the cell phone, mine is with the phone battery dying out and not really charging to full capacity.
      I’ve dealt with a lot of trainwreck CA Lifeline service providers and mobile phones! Hopefully enTouch Wireless allows me to get either a replacement phone or battery! The generic battery that comes with the phone has a lower output than the actual Motorola battery!

  239. Ashley Silvers says

    If you have a phone through a different government carrier, can you switch providers!

    • Free Government Cell Phones says

      Sorry, Joan, but in a strange way this is the funniest question we’ve ever been asked. Keeping track of the inventory of every store in the country is just a bit beyond this website’s meager abilities.

  241. Kelly Yvonne Nelson says

    On 05/13/2015 I received a motorola en touch free government phone. 530-567-****, Kelly Nelson. The battery swelled and it could not be replaced by you who no longer carried it. I found a verison htc and had my account transfered to that phone by en touch. Now my SS# does not match nor does my address match me or my account. my lifeline says it going to run out in 30 days and i was approved in Jan.2016 for another 2 years. could you plz put my original information back on my account. Someone didnt follow though that transfer correctly and it wasnt me

    • Free Government Cell Phones says

      We are not EnTouch Wireless, Kelly. You need to contact the company directly.

  242. Elizabeth Martinez says

    I dont understand why i get unlimited minutes and not texting can someone explain that bc when i signed up they said i get unlimited texting

    • Free Government Cell Phones says

      Call EnTouch directly to ask that question, Elizabeth. If your contract said unlimited texts, you should be getting unlimited texts.

  243. Kevin Grimes says

    Hello I’ve had two Government free phones, one from Assurance who’s phone was a small stick phone which my Bad eyes and Big Thumbs couldn’t see or use without multi keying and QLink who gave me a Reverb Android that was TOTAL CRAP!!! TO MANY ISSUES TO LIST WITH PHONE AND SERVICE!!! Took 7 requests to cancel service and finally let my 1 year renewal request from them to go unanswered for them to cancel it FINALLY!!! Assurance didn’t offer any other phones at the time and QLink well there might be Ladies reading this so I CAN’T SAY EXACTLY WHAT I THINK OF THEM!!! So question is with my Bad eyes and Big Thumbs which Life Line Phone Co. do you think would offer me a LARGE SCREEN Android Smart Phone without charging extra or a arm and a leg?? And yes I live in Missouri !!! Later……. “☮ & ❤= 🙂 ” PEACE B| (Y)

  244. Lien says

    Very rude customer service. a phone can’t call a landline . Just spoke to Henry, very rude individual. Refuse to transfer to supervisor and just hung up the phone to end the call.

    • Free Government Cell Phones says

      Call again and ask for a supervisor. That is unacceptable behavior.

  246. Jenny says

    Where are you guys going to be located. I live in spring valley CA 91977 and wondering if i can have the locations where you guys are gonna be located.

    • Free Government Cell Phones says

      This website is not affiliated with EnTouch nor any other free government cell phone company. You must contact EnTouch directly. Contact info can be found at the bottom of the article on this page.

  247. Marcella Peterson says

    I am approved on California lifeline program and my last free phone Vortex model qwerty,got stolen before I even got a chance to use it, I have not seen any stands from any company’s around..although 2 weeks ago I missed the in touch booth.my name is marcella ****** ,my email is marciemarie2@aol.com,and address is *** Inglewood Dr, *****, CA 95***..
    Can you send me a phone? Or is there a number I can call to speak to someone who can help me? Thankyou
    Sincerely marcella *****

    • Free Government Cell Phones says

      We cannot send you a replacement phone, Marcella. You must contact EnTouch directly to make that request. Good luck.

    • Free Government Cell Phones says

      You must contact EnTouch directly to get the answer to your question.

  252. Kitty says

    Where can I find a phone location near Norman tomorrow the 9th of February ?? NEED help please

  268. Brandi says

    Please get back to me would like to know what phone company that says T Mobile Verizon what sprint What is your carrier. And how do I purchase more minutes for my phone to work again I thought this was a free government phone Like it says on the ad when you purchase the phone or receive it.

  271. Oscar Silgueeo says

    How do I know which cellphone will work if I bring my own? Also how can I get a replacement phone from you?

  273. joseph fournier says

    I had the very worst experience with Budget Lifeline cell phone service. Renewed for second year by mail, then online and then by phone to their customer service. They were extremely rude on the phone. One of their representatives actually hung up on me. I have been without a working cell phone now for almost a month now and have to reapply to another company because I told them I had to cancel their service because it was not working even with their “help”. Bad experience with Budget. Go with any other company and you’ll be happier!

  274. wayne says

    I have been working in the life line business for years and im looking for a good company to work with any idea who is the best in mo,ar,ok ms and la?

  275. RONNIE ELKINS says

    ihave a HTC Hero phone with no service i am wondering if i can change my service from assurance wireless to entouch how can i actavate the htc hero phone

    • Rick White says

      WHAT? I just switched from Assurance Wireless to Entouch Wireless.–I received a Great Phone, Motorola Droid X2 Android I was told UNLIMITED TALK And TEXT. And, 200MB DATA?

      WAS I LIED TOO?? I would have stayed with Assurance Wireless Except Their Phones are JUNK like I’ve Never seen before and, No Data. You will need to purchase your own “PAYLO” Branded phone for Assurance. Great Company I have nothing but praise for them!

      I need to get something from that booth in the parking lot or? Your phone comes with a Charger in a sandwich baggie. No manual or written information. Nice Phone!

  277. Jennifer Doctors says

    I’m on ssi and currently cannot afford a cell phone. I was wondering if I would quality to get a budget phone. I live in Hesperia California. Please get back to me as soon as you can. Thank you .

  281. perla Iturralde says

    I need to add more minutes to my lifeline phone. However calling the customer service number doesn’t get me to a live agent and I don’t know what location has the calling cards need help ASAP

  282. Robbie Harrington says

    I payed for a year of service and my phone broke. What do I do? I have a kyrocrra hydro can I use it!

  283. Julissa Alfonso says

    I live in San Diego, California. I am looking to find the mobile company that offers the most with California Lifeline. I went to check Budgetmobile and they are offering a free smartphone, unlimited calls, unlimited texts, and 250 mb of data. What other companies can I check out to know if they offer the same or more? I want to look into them to make a decision and use my best option.

  284. sandra calderon says

    I received a text that you denied me my benefits at enTouch my free service why is that I haven’t received nothin on the mail I don’t want to be denied I apply with my food stamps

  285. Valerie Utz says

    I just applied and received a life line end touch cell phone this afternoon and so far I like it so much more than the one I’ve had the past year from budget mobile. Would prefer the smart phone. Can I exchange the one I’ve got from you for a smartphone from entouch instead., otherwise I’m totally happy with switching over my life line account with your company.

  287. shayna Dickinson says

    Whats wrong with my phone I cant even call 611 for help.,when I do it says I have reached a non working #. I live in the Eureka california area are the phones down again today october.23erd 2015

  291. Walter Perkins says

    Why doesn’t this site say Entouch is available in Colorado anymore? If you go to their site and do the online application it allows for Colorado.

  292. Robert Brown says

    why is my phone benefit all the sudden denied? If that’s the case,unlock the phone and let me get service with Verizon on this phone. its there’s to begin with anyways, I would apreciate it, I don’t want your service

  294. nick sborgia says

    I was approved by entouch. I had no problem for the first month, then I was ,cut off for some reason. I was put on pre pay only, your supervisor told me it was because free gov ,phones were not available in ohio, according to the web site im on now, its says it is available in ohio, you guys need to get it right. is it in ohio or not ,,if so I want my free service.back.

  296. Miguel calderon says

    I got a entouch wireless phone and it was working in the beginning and now it doesn’t want to work now. I call customer service and it didn’t have the address that I provided. I was wondering if there is a possible way to change the information?

  299. Laura Dittman says

    I didn’t receive a manual with my phone and I’m totally new to the whole cell phone technology. Is there a website where I can get instructions to print out on how to use Model LG VN270 (Cosmos Touch)? Thanks.

  300. Ridhard McFaul says

    I would like to know if it is possible to get a phone that I van use easily. The one I have has small numbers and it takes repeated attempts to make a call..My hands are large and don’t work like they once did. I have one additional question. I have difficulty he at on the phone. I miss calls because I don’t hear it ring. Is there anything available for people with these problems. I am very greatful for the phones. If I could only have a large phone and more volume. Thank you. Rock McFaul.

  301. mandy winter says

    I paid the extra 20 $ to get the unlimited talk text and data package and a month ago ibcouldnt make or rrceive any calls or texts. The probleme was solved but now again I havent been able to use the phone again due to insuffisant funds

  304. Kelly J. Russell says

    I have still not received a cell phone from you guys after talking to customer service over the phone 3 weeks ago here, the man said that I would receive it that week (I called 3 weeks ago from yesterday) on Wednesday and it still hasn’t arrived. I am at a homeless shelter in Grand Forks, North Dakota (Northlands Rescue Mission 420 Division Ave. zip 58021) and it hasn’t arrived via ground carrier. Can you tell me what happened? I had contacted customer service even prior to this last inquiry and was assured that the product was being shipped, so its been quite awhile now and I would appreciate some more feedback on the matter. Thank you.

    • FreeGovernmentCellPhones.net says

      La empresa no se le llame . Usted tiene que ponerse en contacto con ellos.

    • grace says

      I Have a FREE phone at present,but it only offers FREE minutes,NOTHING ELSE. I Have no way of contacting the company … How do u drop them and come over to your company?
      I can not check my minutes,i just hope and pray for the first few days of each month that I will get a dial tone.
      Please help with info to switch carriers.
      Thank you

  308. Ydalia gutierrez says

    I have witnesses people get the free phones & turn around and sell them ! They’re selling them on social media & on the streets. It angers me that they get free cash, medical, food stamps , section 8 housing & now cell phones !!!?? What’s next ? A car ?? The government has become the biggest enabler !!

  309. Susan Overstreet says

    I am interested incheap internet for lower income people Could you please contact me with this information. I enjoy helping my grandchildern with school projects and the use of the internet is necessary. My daughters are also attending school. It would help a lot if they werent forced to go to library to study. My grand son has brought a D to a B since.studying with a friend with the.internet

  310. Doris says

    I am living in Puerto Rico and I did apply for Entouch. The ”Apply online” option is not available yet and when I tried to do it by paper application Puerto Rico is not listed. Wth?! So I think this service is not available in PR with this provider as you say here. Just saying.

    • FreeGovernmentCellPhones.net says

      We went to check the enTouch website but their state listing page is “not found”, so we don’t really know for sure yet. Thanks for the info.

  311. roshnie says

    Hi I’m a new customer recently and I received and HTC Verizon smartphone I’m very happy with the phone and service itself. I also paid the $20 for unlimited talk and text. My phone battery is not keeping a charge for over an hour. Is there anyway you would be able to send me another htc smartphone out?

    • Rubicela Torres says

      I got my phone like a month ago and I wasn’t sure If I was going to need all the minutes and texts provided each month. They told me to pay a one time fee of $20 for unlimited talk & text for my year of service. So my question is can I still take advantage of it and pay the $20? If so How? I ran out of minutes today and I need the phone for my daughters’ apointments and job search. I would appreciate a fast responce. Thank you.

  312. Eric Reinhold says

    Eric Reinhold ******** MY entouch phone is: (805) 207-****. My phone is not working and I keep calling but always get a busy signal. Please help!

  313. Ngoc Nguyen says

    My cell is trouble. I can’t text and call. Could I apply for new one again ? Please help me , thanks .

  314. gretchen nickence says

    want to know where in Minneapolis mn i can drop off your phone at i know i did not go through 250 talk minutes and 250 text in a week i called and talked to a rep and he told me that i have minutes and texts left he told me in 24 to 48 hours my phone would be back on well its not i called last night and talked to the supervisor i told her off i do not like being talked down to by someone who can not talk perfect English you should hire people that talk good English to where they can be understood i have not had a good experience with your phone system or your reps at where ever they are located. I checked my texts last night and there is no 250 texts that i sent and received if you had a good computer system i could check on the minutes that i used also the internet does not work on these so called phones or plan i think your company is bogus and not very helpful at all certainly you have the rudest customer service reps that I have ever dealt with thank you Gretchen Nickence

  315. Eric Reinhold says

    Am waiting for a reply to my e-mail which I sent you about an hour go, The date is 7/13/2015

    • FreeGovernmentCellPhones.net says

      We are not Entouch, and Entouch does not monitor these comments.

  317. Anne Zacarias says

    you are kidding me that when I got this free cell phone it switched my service to entouch and I no longer have lifeline.I need my lifeline back.This so crooked that it affects my house land line.I so have to tell everyone who thinks something that is free is really hurting you, because it is cheaper to keep lifeline rates then your phone.Unbelievable

  318. MH says

    Call customer service. They’ll replace the first one for free, but they’ll charge you afterwards, I believe. They’ll just need to verify some information. I called them last Friday and got my replacement today. It only took a week.

  320. John Sines says

    He had Safelink but I forgot to reduce something on it for him now he has lost his phone ! How do I go about getting him hooked up again ?

  322. Lore says

    Acavo de recivir un telefono pero esta muy viejo se friza y no recive textos aveses puedo obtener uno en mejores condiciones aun yo lo compre?

  325. John M says

    Purchased a $10 Airfare card at a Circle K to add minutes to friend’s entouch phone. Recording said successful but could not make or receive calls. entouch customer service said had to be minimum $20 – that I’d only added “data” and couldn’t add another $10 to make it up -Would have to buy a $20 or more somewhere. and the $10 would essentially be lost since he has a FLIP PHONE. Bought a $20 AirFair card at 7-11 tonight. Recording said successfully added. “Minutes” recording says 500 minutes – but can’t make or receive calls. Other recording says minutes expired – which his prior month’s were expired. $30 in and he can’t make or receive calls. Their customer service closed at 8 Central. What a hassle. I hope this can be resolved but if not, their motto ought be “When “free” is not worth it”..

  326. Brandon Salisbury says

    I recently applied for and was given a phone. The phone was stolen from me. It was invaluable in applying for my unemployment now I have no way of completing my phone interviews (phone tag). My question is; can I get a new phone and keep the same number. I need a new phone I am in california. My phone number is 626-559-****. I can generate all of the documentation that was provided when I applied for and received the first phone.

  327. Joanne Arguello says

    I want to upgrade my entouch to a smart phone And unlimited mins and.talk,text,web..how can I go about it.Thank you.

  328. ken stokes says

    I just got my ph 2 week’s ago trid to sign up with another service provider but was turned down and I just got a text today saying this service is going to be shut off in 5 days why is that

  329. Jeremy ellis says

    I don’t have a life line anymore and said I can’t get life lime from u guys

  330. veronica gutierrez says

    I would like to have a printed application to apply for a job through entouch.

  332. Jammy Johnson says

    i would like an application for a free cell phone. I have foods stamps, and I have a place I can receive mail at but I am homeless. Can you help me out?

  333. james says

    i havent had my phone a month and its already off. y is that? i dont use internet inless its wifi

  334. MARTITA LOYA says

    my grandma got a phone threw the free phone and 2 weeks later the screen stop working. she has tried getting a hold of different numbers to see if she can get it replace and nothing. how can she get it replaced

  335. moe says

    My phone was stolen and i had just backup my contacts it was a flip phone it was a verizon so it sait too backup my contacts but i dont remember my password and i go too the websit and it says my number is not a verizon what can i do i ned my contacts

  336. Lori says

    My phone broke, I called and was told to send my phone in, I did.. Now there is no record of my phone number ever being active.. I was told it would take two weeks to get my new phone back and it’s been almost a month now and nothing.. I call the 800 number and nothing.. What do I do?

  337. paige starbeck says

    would love to set up myself and 2 sons for emergency cell phones. please call me with locations in north denver. thank you
    Paige

  340. candace martin says

    I am trying to get my grandmother’s phone back in service and when I do the application the year of birth only goes back to 1935 and she was born in 1928. She already has a phone so does not need a phone we had to mail her phone in at the end of January of this year so they sent her a new phone we where able to make 1 call before the phone service was shut off for non use. She uses her cell phone mainly for emergency if her home phone is not working. How do I go about the application with it not allowing me to put in the correct year of her birth?

    • FreeGovernmentCellPhones.net says

      Since the online form won’t work for you, all we can say is you should phone the company.

  341. Jennifer Thomas says

    Phone hasn’t worked since I got it and Entouch says I have to send the phone to them at my expense in order to get another phone and I’m not guaranteed to get the same type of phone back

  342. Bobbie Tally says

    My phone number is active but the phone is broken, can I have the number put on another phone?

  344. Anthony Demetri says

    Ire have an LG ENLIGHTEN VS700 cell phone that was given out free through the Lifeline set up here in the town of Rosamond, CA. On Rosamond Blvd & 25th St. Anyway my question is first what model # is the SBC cord or what ever those letters are when you plug them in from the Computar to Your Cell Phone. And also second of all what do you mean in enTouch wireless lil’ booklet if you will where it states. Anniversery Date. What is that refering to is what I’m simply asking of you

  347. dorothy tohannie says

    I been calling *611 and *661 and I put my number I was told that I was not member of verizon. my is 928-386-****. Also, I trying calling from this phone number too it 928-587-****, I was told the same thing again. I wanted to know if these entouch is still in service here on Navajo Reservation. Beside I need a new phone for myself some buttons on keyboard
    are not wrong right.

  349. terina boone says

    I applied for one of your free phones weeks ago maybe a month or two and I have not heard anything back yet.just wondering what’s wrong

  350. bruce luttrull says

    ever since i got my phone one month ago i have had nothing but problems with it.the charger dosnt fit properly,it constantly beeps even when fully charged,then it dies in a few hours.they gave me a different battery but im still having problems,cant i just get another phone please

  354. Magdalina Kalincheva says

    Hello, I already have approved discount from California lifeline, have unlimited voice and texts. Would like to switch to your company. Can you transfer my discount and mail me a phone with unlimited voice and texts/month.
    Thank you very much!

  355. Loretta P. says

    I had a lifeline provider for years & all was fine until I moved to a area (85132) they didn’t have service. I canceled and applied to a provider that allowed upgrade phones but they & others kept telling me I already had service. Today I got a phone from en touch (been so long I forgot I applied).. OMGosh, it was a beat/scratched up Samsung U460V ugly blue phone with a very scratched up screen. I haven’t called them yet, cause I am at wits end what to do, since I have been w/o a phone for months and this one does have a camera. I can always buy a cover but have no idea what to do about the scratched up screen. Any suggestions.

  356. Robert C Manthey says

    Okay, this is the last time I’m going to tell anyone that I have had reach out wireless for about 6 years without a hitch. It’s also the cheapest I have found when it comes to adding minutes. $15 for 500 more (750) total minutes that rollover and unlimited texting. I don’t know why people don’t listen to me. I’ve also upgraded my phone several times and have never had a problem with them.

  357. Rocky Roberts says

    My problem is being enrolled into too many programs in lifeline phone programs in order to be able to reapply for a lifeline government phone plan in Kansas do you know which company offers the best coverage in Kansas like around Harper, KS

  358. CCHARLIE says

    MY CHARGER NEVER WORKED FROM THE BEGINNING, STILL WON’T WORK!! I HAVE BEEN BORROWING OTHERS CHARGERS TO CHARGE MY PHONE. CAN I GET ANOTHER ONE? I THINK THE ONE I GOT WITH THE PHONE WAS ALREADY RUINED WHEN I PURCHASED IT.

  360. Stacey says

    I was told there was a certain amount of minutes on the phone, that seems way higher than what I’m finding online. However the gentlemen handling the phone service stated that California received extra funding therefore the minutes are 1100 per month. Is this correct? Also is there a way that I can access how many minutes are remaining on my phone for the month? Thank you!

  361. christopher Metoxen says

    I can’t get in my phone and i don’t know what my code is to unlock the phone

    • Free Government Cell Phones says

      Try the last four of your SS#, the last four of your phone number, 1111 or 9999. Other than that, we would not know what it is.

  362. Bridget Boyd says

    I broke my phone, is there a way to buy a new phone and still receive the free services? My phone number to the broken phone was 509-209-****.
    Thank you.

  363. Moukobaye Benoudjita says

    I have one phone six month ago and broken there is two month I need another please My number is 720 270 **** Thank you so much

  365. Yolanda says

    I got a phone last week and was told I could add time by purchasing a card from 711, walgreens, or cvs and also by going to the website or calling customer service with a debit/credit card.There is no cvs in my area and the 711 only carries the data only card and Walgreens doesn’t carry the cards in the correct amounts for enTouch service plans unless you are planning to add $20 or more. I called customer service with a card and it’s only 6:30pm and they are closed. I went to the website and there is no way to pay for service on the website it just shows pictures of the cards you can purchase and gives the phone number for the customer service that is closed! I am very frustrated at this point and without any time on my only phone! I have never had so much trouble adding money to anything in my life! Has anyone else had this problem or know what I can do to get this handled right away? I am wishing I had stuck with my other phone service and may go back to it if I have one more problem as this is the second time this week I have had a huge problem with this phone service and I have only had the phone six days 🙁

  366. Chandler Price says

    Hi, I tried to get a phone. The people that were giving them out. The said I already have one but I don’t….? How do I get a phone? Please

  368. Casey Miller says

    I would like to submit my documents via email or apply online and send my proofs as well. I have no printer at home and its costs money to print from my local library, which I don’t have money. is there anyway I can submit my app and proofs online?

    Sincerely, A frustrated mom of 3 girls, 2 week old, 5 year old and 8 year old

      • Free Government Cell Phones says

        Check back soon, Faisal, because enTouch does a great job of monitoring its customers questions and providing answers.