<< All Free Cell Phone Providers
NOTICE: Thanks to the new Affordable Connectivity Program (ACP), you can now get Unlimited Data AND a free government cell phone at the same time. For more info, click here
Cintex Wireless is a small, but strong player mainly in the northeast and southern United States. If you live in Arkansas, Maine, Maryland, Rhode Island or West Virginia, and if you qualify for the Lifeline and ACP programs, you can choose Cintex Wireless to provide your cell phone and service to you — at no cost. Cintex offers three different plans: Lifeline, Lifeline pus ACP combo, and ACP-only.
Cintex is also part of a larger conglomerate (HTC Communications) that also owns AirVoice Wireless, AirTalk Wireless, and NewPhone Wireless.
Here are the Cintex plans:
Lifeline Plan
-
SIM card only
1,000 Minutes
Unlimited Text
4.5GB data
Lifeline + ACP Combo
-
Free iPhone 7, iPhone 6 Plus, Galaxy S8, and more
Unlimited Talk
Unlimited Text
16.5GB High Speed Data
ACP Plan
-
Smartphone or flip phone (depending on availability)
Unlimited Talk
Unlimited Text
8GB
ACP Device Discount
The good news isn’t done yet. When you enroll in an ACP plan, you get a one-time discount of up to $100 on a laptop, tablet, or desktop computer. Depending on which one you choose, you will get your device for a co-payment of more than $10 but less than $50. That’s what we call a bargain.
How do you qualify for a Cintex Lifeline plan?
Qualifying for a Cintex Wireless phone is exactly the same as with the other companies. In general, any of the following qualifies you:
- Income at or below 135% of federal poverty level* (proof required)
- Low Income Home Energy Assistance Plan (LIHEAP)
- Food Stamps
- Medicaid
- Board of Education Free Lunch Program
- Supplemental Security Income (SSI)
- Section 8 Federal Public Housing Assistance (FPHA)
- Temporary Assistance for Needy Families (TANF)
Qualifying for the ACP discounts is even easier. The program participation with which you an qualify are almost identical, but the income eligibility is much more lenient. You can qualify as long as you make less than 200% of the Federal poverty guideline numbers.
Be Sure to Compare Cintex with Other Options in Your State
Cintex Wireless is just one of the many Lifeline companies in your state. There may be a dozen or more providers to choose from in a state. While Cintex provides decent plans, plans and phone choices do vary substantially among providers. To begin your comparison shopping, please see our phone providers by state page and click on your state.
Contact Cintex Wireless
Website: Cintex Wireless
PO Box 10707
Gaithersburg, MD 20898
1-855-655-3097
Contact form on website.
Latest News on Cintex Wireless:
Annie says
great selection. but also great Hassel when replacing phone, sent me a different one than I actually ordered that was network locked. customer service reps exist…but great communication issues…outsourced to foreigners with not great understanding of English language. doesn’t prescribe to customer always right or give customers service that makes them happy. overall . better than qlink…but not by much
April Mincieli says
I have applied for your free cell government phone several times and I haven’t heard anything. I filled out the form picture of my Medicaid card and my electric bill. I’ve also tried it with my license. My husband and I are elderly we do not have a phone I need the phone not just the card we don’t have a phone if someone could contact me I would really appreciate it I have been trying so hard to get this phone base I believe they said on the application it was the smart phone I don’t know if it was the iPhone or the galaxy five phone I’m not sure. But I have been waiting so long I can’t even call an ambulance if needed my husband is legally blind and I am having two surgeries and we have no way to contact anybody I’ve been waiting for your phone. Can someone please let me know what’s going on. My name is April Mincieli my address is (DELETED). this is a Phone I borrowed from my grandson and I have to return it we seriously need the syntax phone free government phone so in case of an emergency we can contact someone thank you so much. My grandson made me an email so I could get your email in return thank you we need a phone desperately thank you for your time
Free Government Cell Phones says
We’re not Cintex, April. This is an independent informational website and is NOT affiliated with any Lifeline free government cell phone service provider.
If one company won’t give you the service you deserve, you can always try a different service provider. Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
william e thompson says
Apparently Cintex Wireless sells your phone number to EVERY telemarketer on the planet. I get at least 7 Spam calls a day. Every day
Zakiya Brownlee says
Good Day All, My phone is not receiving calls or dialing out. I can’t send or receive text messages can someone please help me out. 773-328-****
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Zakiya.
Michael Robbins says
I applied to Cintex Wireless for the Obama Phone and purchased an LG phone for $20.00. My account was debited for the phone almost a month ago. I was declined by Cintex for service, have not received the phone. I am looking for a viable phone number to reach a live person at Cintex. The 1-855-655-3097 is only for current customers. Can someone help me contact them?
Free Government Cell Phones says
Seems that if you purchase a phone from them you should be considered a customer.
Michael Robbins says
I agree with you unfortunately the automated system doesn’t, that is why I’m looking for help to contact them using a different phone number than what is listed for customer service.
Free Government Cell Phones says
Do you know anyone else with a Cintex account? If so, you can use his/her phone to call 6-1-1.
Michael Robbins says
No, I don’t. Every number that I called so far that i have found affiliated with Cintex wireless has been a different wireless company. This is, mildly put, frustrating.
Henry says
I tired to apply for Lifeline service with Cintex wireless last year for a relative.. I also placed an order for a Moto E6 phone that carried an additional charge using my relative’s credit card.. The online application process would not let me go to the approved level, but the credit card charge was processed right away without issuing any invoice or bill of sale. I submitted a chargeback dispute with the card company and got credited back for the balance. As expected, the merchant provided nothing to counter my dispute that nothing was sent for the paid order.
The 1-855 number is the main phone number for the company. You can try their online chat or email address, but I never received any useful help through those channels. I sent them all of the order information, but they could not find anything. Their phone ordering website allows you to make a purchase WITHOUT being approved for Lifeline. Really stupid and lazy IT website programming.
There are boatloads of complaints about the company on the BBB website. This is the copy and paste reply that they issue with each complaint.
“Thank you for reaching out to Cintex Wireless. A representative has been in touch and if you require further assistance please reach back out to us through our email correspondence.”
Here is a list of phone numbers connected to the company.
Phone:
(PHONE NUMBERS DELETED)
Here is a review from a customer from six months ago.
———————————————————
This company is by far the worst that I have ever dealt with. Their customer service is tragic and deplorable. They sent me a Samsung Galaxy s6 and I haven’t even been able to use it because the moment that I turned it on, and plugged it into the charger the screen began to bleed. After a while the entire screen was completely blood out and I’m unable to see anything with the phone. I’ve been trying to get in contact with this company since July with no effort on there and whatsoever. I sent anywhere between 25 to 30 emails where in return they sent about 20 back with the majority of them continuously asking for the last four digits of my social my date of birth blah blah blah which I had sent to them numerous times, more times than I would have been comfortable with. It sucks because you get by then into a 6-month contract with companies like this so because they sent me a malfunctioning device and refuse to allow me to speak to a real person I can’t even cancel and go to another company. So I’m going to continue my journey on working on getting a replacement device because I wish the hell I would pay $25 for replacement device when the initial device didn’t even work that they sent. 0/0 would not recommend.
————————————————————————–
The free phone is a used model that may or may not function correctly. The other non-free phones for sale are also used phones as well. So, beware, you may end up paying for a lemon. And then lose your service because you could not use your phone.
Free Government Cell Phones says
We appreciate the information, Henry, but the website rules do not allow links or phone numbers in the comments section.
Henry says
Well, the original commenter asked for the company phone numbers, so I provided what was listed for Cintex wireless seen on another site (which included the phone number used by the commenter). Based on the rules of the website, the commenter is on his own to find the answer to his question.
Crystal says
Cancel my cintex wireless phone
Free Government Cell Phones says
We are not Cintex so we cannot cancel your account. Contact that company directly.If your hpone still works, use it to call 6-1-1 to speak to customer service.
Martina brown says
How Dow I get my puk code my son locked my sims card
Free Government Cell Phones says
Read this article:
https://www.freegovernmentcellphones.net/what-is-a-puk-code-and-how-do-you-find-it
Theresa Jackson says
When will I get my service back or
Do I need to get in touch with another provider. Because you
Are having problems with my service
Free Government Cell Phones says
“We” are not having problems with anything. “We” are an independent informational website, NOT a service provider.
Christmas says
How do I change my number been getting harassing phone calls
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be speak to customer service. They can take care of it for you.
Henry says
“1. Free 4G/5G Smartphone
Qualifying customers will receive UNLIMITED Data for the duration of this program along with a FREE 4G/5G LTE smartphone provided by Cintex Wireless. This is a non-transferrable discount program limited to one per household. Take advantage of the EBB program to receive unlimited data, unlimited talk and unlimited text plus a free smartphone device from top iconic brands such as Apple, Samsung, Motorola, and more. ”
The above was taken from the Cintex website about the EBB program. None of the phones shown on their site and provided for free are 5G compatible. So the information is highly inaccurate and dubious.
Margie says
I can’t talk on my phone they shut it down on the weekends and then Monday they give me my minutes after my case worker jumped there s***
Margie says
They keep shutting my phone off before it is done before before 30 days
Free Government Cell Phones says
Have you considered switching service providers?
Henry says
I do not think the provider can shut off the phone directly. I think you meant to say that your outgoing call attempts are not going through. So your service is cut off, not the phone itself. Did you exceed the monthly minute or data limit for the last month?
Rubii says
So, I understand that you guys aren’t Context, but I desperately need to get this off my chest.. I signed up to receive one of their free government phones, and excitedly, I received a Galaxy s6 which is a phone that I really really want it because I really enjoy the camera that comes with that phone. Once I received the phone the only thing I was able to do was turn it on because shortly thereafter the phone began to bleed, so I looked up some ways to possibly try to fix it, or the reason why it was happening in the first place when I hadn’t even done anything with the phone yet. Once I went through a million and one YouTube videos claiming that they had the cure to fix a bleeding purple phone screen, and seeing that none of those remedies work, I turned the phone back on and the entire screen was a very dark purple almost black and I couldn’t see anything on the phone. So at this point I have not been able to use the phone whatsoever, not a phone call, not a text, not a YouTube video, nothing. So all of this happened around the middle of July, which is when I decided to contact them through their stupid live chat. I let a day go by and checked my email and I had back-to-back email saying something about a new ticket was submitted. So I was happy because I was under the impression that a new ticket for a new phone was submitted for me and that I would be receiving it shortly. I allowed 2 weeks to go by and hadn’t received a phone. Mind you I haven’t had a phone since the one they sent that didn’t work. Long story short I’ve been trying to get in contact with this company since the middle of July and, let’s just say that I sent anywhere between 25 to 30 emails of complaints, I would say that at least 20 of the emails they sent back to me was them asking for the last four digits of my social my date of birth etc etc. So at this point I was furious because I had already provided that information back through email to them more than enough times. Even more than I would have been comfortable with, and I guess I was beginning to realize that I was probably talking to a bot. Thinking that this would have been the quick way through their chat live option which it wasn’t. So I go and grab their customer service phone number, and try to contact them within the hours them being open, and I was met with the pre-recorded prompt. I don’t even remember let alone think that I even knew what the phone number was to this busted phone that they sent me so, I tried entering a friend’s phone number but since it my friend’s phone number wasn’t with the company that didn’t work, so that I find the piece of paper they came with the phone and I try entering that phone number and that says it didn’t work. Oh by the way once I did receive an email from I guess a real person after explaining this entire situation to them about me not even being able to use the phone that they sent, then sending a malfunctioning device, this Indian lady had the nerve to say that a replacement phone was going to be $25. If I had $25 to throw to a shitty company like this do you think that I would go to them to get a phone? No I would probably throw my $25 at Sprint or even t-mobile. Which is what I explained to this Indian lady who sent me an email back. I let her know that if my needs were not met then I will be forced to contact the better Business bureau as well as the local and national news. And all of a sudden they wanted to stop contacting me back. After that, that’s when I grabbed the customer service phone number and tried contacting them but I can’t even get through. This company is complete trash. It’s disgusting. And I refused to wait the 6 months to try to cancel because of whatever their rules are. I’m extremely determined to get in contact with someone and have my needs met. And I will be damned if I will pay $25 for a Galaxy s6 that’s most likely refurbished or broken. I’ll take the chance on a refurbished or possibly malfunctioning Galaxy s6 again only if it’s free. You get what I’m trying to say? It’s like they lock you into this 6 months, send you a shitty device that you can’t use and now I can’t even sign up for any other company because I’m locked into this six months bullshit with them and they won’t even send me a replacement phone. Hopefully I can get back on this forum and give you guys some good news about me finally receiving another bum-ass phone from this company. But once again like I said I know you guys aren’t cintext yourself but I really wanted to be able to get this off my chest and maybe spread awareness of this company.
Free Government Cell Phones says
Your hour is up. Would you like to schedule another session for next week? We feel like you are making a lot of progress.
Henry says
One of the free phones provided by Cintex wireless is the Samsung Galaxy S6 model. Cintex probably contracts with a phone refurbisher company for the models shown on their website. I sent multiple emails to the company and kept receiving the standard reply of what is your last four digits of your SSN and phone number? I phoned them and used the online chat system, but all they say is that it will be fixed soon and it never is.
I filed a credit chargeback because they processed a phone order without sending me anything and no confirmation receipt was provided. Their phone models offers keep changing daily and those that opt for the free phone have to stay with the service for 1/2 year or they get charged for the cost of the phone.
If they were going to send me a defective free phone model, I guess it was the better result that my application never got completed in the first place back in June.
Henry says
The Samsung Galaxy S series phones do have good camera features that rival the Apple iphones. Cintex wireless is offering several Apple models along with the Samsung S6 and S7 models for free. But they are used models. Nothing brand new. So the condition range from like new, very good, good, fair, and crap conditions. Since most Lifeline providers are like used computer dealers, they have inventory that is blemished, scratched, chipped, discolored, and missing some parts. Unless the phone is new, you can get a phone in really bad condition. Their terms do mention of a $25 replacement fee. So if they send you five defective phones in succession, you will have to put out $125 for the replacements. A very good racket to siphon money from subscribers. In this situation, after the first bad phone model, get ready to jump ship and get the hell away from them. For those in states where only a handful of providers are available, I feel sorry for you because you will have few alternatives.
Daniel Stearman says
I had blink wireless I brought my own phone and was getting horrible service most of the time never received the free tablet that I believe they are still offering, so I started looking for another lifeline provider and I saw cintex get a free phone so the first week of July I signed up with cintex and chose the sun after I was approved was told I would get a text or email with a tracking number for my phone I have contacted them on many occasions and there are the most horrible company I have ever felt with it is now august 13th and they still are giving me and many more like me the run around I sign into my account it says the phone on my account is active and I’m not the only one. So since the phone is active I’m sure they are already getting the government money for providing us with these phones. So my question is do you realize how much money that cintex is stealing from the federal government. I sure wish some one would check it to this if there’s away to get out of the commitment with them for a phone how do I do that because they haven’t provide me and 1000s of other people with anything but a big headache and a bad taste in my mouth. I will keep poking the bear until something is done about this crap
Free Government Cell Phones says
There is no commitment, Daniel. You can switch to another service provider any time you want with no penalty of any kind. Here’s where you can find a list of all the companies and Lifeline plans available in your state:
https://www.freegovernmentcellphones.net/states
And here’s an article that tells you how to make the switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Henry says
Cintex wireless online application process has a serious bug in it. It allowed people who try to apply for service to place an order for a phone, get charged for it, and receive no record of the order, if the application cannot be completed. I contacted the company by email, chat and phone to no avail and provided the requested documentation. They said a credit would be issued in 3 to 5 business days. Really? You issue credits when no one can locate the purchase order? I expected no response to anything that I sent to them. So the 3 to 5 business day deadline came and gone. So I opened a chargeback dispute with my credit card bank. I was informed by the bank they would contact the merchant within 60 days to get more information. Do I expect that they will respond back to the bank? Don’t think so since they have no record of the purchase order. Time to post a complaint to the FTC.GOV and BBB.ORG websites.
REBEKAH N Harvey says
Why isn’t my data working on my free context phone when it’s supossed to be unlimited data
Free Government Cell Phones says
You will need to ask that question to Cintex customer service, Rebekah. Call 6-1-1 on your free government cell phone.
Christy says
Great
Minnie Bennett says
I applied for a frei phone and it said I was approved for it and then it asked for my I d and when I snapped my I d it said I didn’t qualify be cause I didn’t send my I d and then I receive a text message telling me to call when I called I stayed on the line for over a hour and a half and no one answered the phone
Free Government Cell Phones says
That’s bad customer service indeed, Minnie. All we can tell you is to try again.
Henry says
Their phone line will place you on hold for a while. You have to wait until you reach the first position in the queue. It can last up to an hour or more. Try the online chat (through the website) and your wait should be less.
Amber says
I call every day multiple times a day and can’t get a hold of anyone and I can’t even dial 611 on my phone it doesn’t work
Henry says
Applied online for the Government Lifeline Phone Program with Cintex wireless on 05/15/2020. Prior to qualifying for service, it was required to select from the following options to either receive a free phone, bring my own phone, or purchase a better quality from them. I chose the option to purchase an $80.00 phone from their site and thereby provided my payment info. After submitting all my info, my order (ID #*********) was “rejected for service.” I’d immediately checked my credit card account and found the $80.00 had already been processed and on my account. Since 05/16/2020 I’ve contacted Cintex Wireless both in online chat and with phone calls numerous times which resulted in misleading info. Although I was assured of a refund since service was rejected and no phone was sent out their timelines came and went when I could expect refund, at times told to call back on a different day to speak to someone else and contact my bank, etc. I contacted my bank today who issues my card and said no attempt of a credit refund was ever made and suggested I open a dispute against the charge.
——————————————————————————
The above comment was posted on the BBB website regarding Cintex wireless from June 1, 2020. I also submitted an online application (over 10 ten times) and receive a similar issue (except that I get an “invalid program code” message). I got billed for an upgraded phone order that has not been received beyond 30 days. I spoke to the customer service line and chat who could not locate the phone order. I was told to send a copy of the ID card, Government benefit program statement, Lifeline approval letter to allow an agent to enroll me instead. No response after sending the documentation to their email address beyond one month. I then sent another complaint about it last week to their chat messaging service. Now, I get emails from someone who is asking to send documentation to allow an agent to enroll me. I may have to file a chargeback credit request with the credit card company and a report with the FTC.GOV about this experience. The webmaster should resign, get fired, or go back to school.
Henry says
I contacted the company through the online chat system today. I sent a copy of the phone order, my billed credit card statement, and the error message during the application process. The representative said that a refund should be issued in 3 to 5 business days. We shall see. If by the end of next week, no credit is applied, I will go ahead with the chargeback credit request and dispute the charge because my payment will be due by the beginning of August. If by some chance, the refund appears after I file the dispute, I can always withdraw it by notifying the bank.
Ronald. laFrance says
I’m trying to help a friend sign up
Free Government Cell Phones says
All the info you need is right here on this website, Ronald. Just click around and you’ll find it all.
Sandie says
Can’t get to my voicemail
Free Government Cell Phones says
That’s an issue for your service provider
Derrick tolliver says
My cellphone isn’t working anymore it won’t turn on and it keeps vibrating
Free Government Cell Phones says
We are not your service provider, Derrick. You need to contact its customer service team ASAP.
Tracy says
I have slink and I do not like it at all how can I switch to cintex
Free Government Cell Phones says
Here’s an article that tells you how to make the switch, Tracy:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
William Lawson says
I have a blu phone and it’s tore up and switching to another phone but I forgot their was a lock on the SIM card and when I switched it over the SIM card locked up now I just need someone to give me a call and unlock my SIM card .
Free Government Cell Phones says
We’re not your service provider, William. You need to contact its customer service team.
Michael Yan says
Your phone number 800-826-0337 is not working. When I follow the prompt and make a selection, a recorded voice would say “Please stay on the line and wait for the next available representative.” Then the line would be cut off. I tried by selecting different numbers (1-4), the same.
Free Government Cell Phones says
WE ARE NOT CINTEX WIRELESS. WE’RE NOT AN WIRELESS COMPANY. THIS IS AN INDEPENDENT INFORMATIONAL WEBSITE. (SORRY FOR YELLING, BUT C’MON, READERS, YOU HAVE TO TAKE THE INITIATIVE HERE READ THE ARTICLES.
Henry says
Note that when you call this number, an automated voice will say “newphone wireless”. Newphone.com is affiliated with Cintex wireless (for Louisiana residents), so just ignore the automated information.
Norman Brown says
My cintex cellphone number is not working. Do I have to recertify and what are the steps to do it? My cintex number is 443-366-****. Thank you
Free Government Cell Phones says
This is an independent informational website, Norman, so we have absolutely no way of knowing why your cell phone isn’t working. Contact Centex customer service using the contact info contained in the article above.
Roberto Mendoza says
How do i get a rereplacement phone?
Free Government Cell Phones says
We’re not sure if “rereplacement” is a typo or if you mean you need to replace the phone that has already been replaced once. Either way, contact your service provider’s customer service team. You’ll probably need to pay a relatively reasonable fee.
Marilyn says
My phone is broken I can not charge it.
How can I fix it.
Free Government Cell Phones says
How could we possibly tell you how to fix your phone when (a) We are not your service provider, (b) we don’t know the make or model of your cell phone, or (c) We don’t know what’s wrong with your phone. Try contacting customer service or tech support.
Michael says
This isnt known as Cintex but brings up StandUp Wireless instead. I tried my Maine zip code and it says it does not offer service in my state, it should be removed from the Maine list of wireless carriers.
Henry says
StandUp Wireless broke off from the original Cintex wireless group and StandUp does not service the Maine area. You need to go the Cintex wireless site to enter the Maine zip code and that site does respond with a positive reply. This webpage is for the updated Cintex wireless provider which currently only has service in five states.
Free Government Cell Phones says
To quote from the Cintex website: “Cintex Wireless is a lifeline ETC (eligible telecommunications carrier), one of the leading Lifeline Service providers in Arkansas, Maryland, Rhode Island, Maine and West Virginia.” Those are the same states we list. However, just because they say they service a state does not mean they service every part of the state.
Henry says
That is probably correct. Many remote regions of a state may get spotty service or no service at all. Depends on where they install transmission towers. For example, if you provide service to Wyoming, it is likely that you can get service in the Cheyenne, Casper, and Laramie regions. I stayed a night near Green River, WY and likely would not get reception there. And in Yellowstone Park, you might get only service near the Visitor Centers.
I also have doubts about comments where one provider provides better reception than another. If both providers are using the same company transmitter tower, your reception should be the same regardless of who is your provider. I think that your exact location and device components factor more into whether you can get a signal or not. I have a T-Mobile cell phone service and the phone sometimes has a hard time getting a signal inside my home. When I take the same phone to my office, it gets a strong signal rather quickly. The office is about three miles from my home. The office is also located near a major transportation station.
Free Government Cell Phones says
Great comments, Henry.
Robynn Roy says
Hello, ive been trying to contact your establishment for hours by telephone and youe company keep hanging up before a customer service representative answers, can someone please return my call, 202 560-****. This is very frustrating, you are a telephone company and your telephones doesn’t work, tnis is goid for business. Because we have to utilize a free telephone doesn’t mean your company can treat those customers like they doesn’t matter… everyone matters, remember that!!!!!
Free Government Cell Phones says
Contrary to what you comment says, Robynn, we are NOT a telephone company. This is an independent informational website that’s NOT affiliated with any Lifeline company.
Amber says
I just want to know how to check my balance on my data, mins, and texts
Free Government Cell Phones says
Speak to Cintex customer service, Amber. You can find its contact info right on this page.
Jamie says
How long cintex been a company in Arkansas
Free Government Cell Phones says
We do not have that info, Jamie. Try calling the company’s customer service team.
clulu says
cintex/stanup wireless sucks! they absolutely suck, the reception is sooooo awful that i had to cancel. but i had to reapply back to them so i could have a phone cuz the stupid-ass lifeline program wont let me go back to safelink and switch companies. thats their rule they dont tell their customers. if u enroll w/ one company they will make it impossible to switch to another company even if the phone sucks. they dont care. i wanted to have standup/cintex send a letter to safelink telling them that i cancelled my account w/ them….they wont do that for u, they just wont help you.
safelink even though its based in florida i think has way better reception on the eastcoast than standup/cintex. i can hardly even use my phone inside the house w/ stanup/cintex. also i think that w/ some companies if u reapply w/ them, they consider u a “new” customer” and will heap another year on u, on top of the one u have w/ them. so BEWARE! make sure the company u are w/ is one u like or else u cant switch back.
USAC.org says u can switch on their website but its not true! they dont enforce any rules and all the companies under their umbrella do whatever the hell they want
Fred Cornwell says
Can I use any other form of ID besides one provided by the state?
Free Government Cell Phones says
What other kind of ID do you have available, Fred?
Michael trombley says
I would have my service on. I need to recertified. my number is 401-543-****. sim card #890126071315482****
Free Government Cell Phones says
This is an independent informational website, Michael, so we cannot recertify your account. You need to get in touch with your service provider’s customer service team.
EARL ELBY says
my phone is not working, just says no celluar phone call. Turns blue color on phone , instead of green. T he internet works.No calls on Friday of Saturday.
My phone number is 401-300-****. What is the problem? No one told me anything yet. Did some body hack it or does it got the virus. Please give me a time when my phone will come back on? This is the first time it happen to me. Please kindly reply.
Free Government Cell Phones says
It’s impossible for anyone to analyze your problem via email, Earl. You need to contact your service provider’s customer service team. If your free government cell phone works, you can call 6-1-1 on it and you’ll be connected to customer service. If it doesn’t work, we provide other contact info on this page.
Alberta Moore says
phone constantly stops working can i buy a phone and have free min put on it
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone or by using the other contact info provided on this page.
TIM REYNOLDS says
I got my phone and it was never turned on months ago..Please I want it turned on please..
Free Government Cell Phones says
We are NOT your service provider, Tim. Contact its customer service team.
Joyce says
How do I get my phone turned back on
Free Government Cell Phones says
That all depends on why it was shut off, Joyce. Do you know why service was terminated?
sharonyoung says
How can I get my cintex phone turn back on
Free Government Cell Phones says
No way for us to know what the problem is, Sharon. Contact the Cintex customer service team.
clulu says
i wouldnt recommend. the phone itself is very annoying, locking up on u so u have to constantly unlock if u wanna use it. then the reception? atrocious! it doesn’t work in a basement or high-rise building (do they realize most people using free phones are poor and live in these places?). and u basically have to go outside to us it, and if it rains its also a problem. it has to be the most perfect, sunny day to work well…..i regret leaving safelink for this company just to get a smartphone…
Raymond Cooper says
How do I cancel my account????????
Free Government Cell Phones says
Contact Cintex customer service by calling 6-1-1 on your free government cell phone.
david lauchlan says
Cintex has sent me sign-up forms twice. I sent both back and haven’t recieved a phone. Maybe I didn’t give my name exactly as the state has it? dave, david, david c.?
Free Government Cell Phones says
Impossible for us to tell you if you did anything wrong on the form, Dave/David/DaveyBoy/Davarino. Contact Cintex customer service and see if they can give you an answer.
Doren H. Davis says
This company LIES. They said I was disconnected because the National Lifeline Database said I had 2 phones. According to them I DO NOT. They disconnected my account 1 day before they couldn’t reconnect it. I lost my phone number that I have had for years. I have to contact my doctors and such. They cannot call me either. I have no contact number. Don’t trust Cintext Wireless all they LIE. LIE, LIE. I let the FCC know what they have done. If they screw you over the FCC contact info is 1-888-225-5322. TTY: 1-888-835-5322, https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880-Filing-a-Complaint-Questions-and-Answers#question_1
Free Government Cell Phones says
So sorry to hear about your problems, Doren.
earl ELBY says
repacement PHONE SHOULD BE IN THE CARDS. LET’S TALK ABOUT ON 401-309-****. THIS WAY WE CAN DICUSS THIS MATTER BETTER. OR PUT THE LAST ONE ON BACK ON. IT WAS WORKING FRIDAY. U TURN IT OFF, WHY. PLEASE KINDLY REPLY. EARL ELBY@ 745369
Free Government Cell Phones says
Contact Cintex, Earl.
EARL ELBY says
i got my phone back on friday, u turn it off, please [put it back on for me. THIS WAY I WILL SEE IF IT STILL WORKS. IF NOT I’II MAIL IT BACK, OR THE LAST PHONE I HAD WITH U ALL, IS STILL WORKING. SO WE CAN PUT ON THE OTHER PHONE IF POSSIBLE. PLEASE CALL ME AT 401-309-****, WILL DICUSS THIS MATTER. THANK U FOR YOUR COOPERATION. KINDLY CALL BACK. RESPECTFULLY YOURS,
EARL ELBY
Free Government Cell Phones says
We are not your service provider, Earl. This is an independent informational website. You need to contact Cintex customer service directly.
Jason Gallo says
your customer service team is foreign, rude and useless. I have a lifelilne account with your miserable company. I have moved to another location which entitles me to transfer my lifeline service to another provider. according to the lifeline website http://www.lifelinesupport.org/ls/change-my-company.aspx I am entitled to transfer inside of the 60 or 1 year date if I move which I have. My next contact will be to the usc then ultimately the FCC if this is not resolved immediately. this is my cintex wireless phone number 401-688-****.
Sincerely,
Jason Gallo
Free Government Cell Phones says
This is about the one millionth time we’ve said this, but we’ll say it again. WE ARE NOT YOUR SERVICE PROVIDER. This is an independent informational website, NOT Cintex nor any other free government cell phone company.
The steps you outlined are appropriate, but your problems are not with us, Jason.
Linda Hammond says
I applied online about two weeks and haven’t heard anything back. Will someone please email me the statice of my acct please
Free Government Cell Phones says
We’re not Cintex, Linda. We’re an independent informational website. You need to contact Cintex customer service directly. You can find the company’s contact info on this page.
Shirlette Guess says
I want an application for a Phone. I live @
*** ******* ave
Baltimore, Maryland 21215
Shirlette Guess is my name
Free Government Cell Phones says
We can’t provide an application form because we’re not a free government cell phone company, Shirlette. This is an independent informational website. You need to contact one of the service providers in your state by phone or online. Here’s where you can find all the providers in your state, their plans, and their contact info:
https://www.freegovernmentcellphones.net/states
Effie E Payne says
I have a Government smart phone but I don’t know how to use it can you please help me.?
Free Government Cell Phones says
Here’s all you need to do, Effie: Google the make and model of your phone along with the words “user manual.” You’ll quickly find a user manual that will tell you everything you need to know. If you still have questions, visit a phone retailer that handles your make of phone. The in-store reps can undoubtedly answer questions for you.
Daniel G Thomas says
I’m hoping that I do qualify for a free smartphone from your company, thank you. Daniel G Thomas.
Free Government Cell Phones says
We’re not Cintex, Daniel, so we cannot tell you if you qualify for that company’s service. But keep in mind that there are lots of free government cell phone companies in most states and you owe it to yourself to check out the plans they each offer. You may be able to find a better plan (more minutes, more texts, more data). Check out all those plans in your state at this link:
https://www.freegovernmentcellphones.net/states
Shirl Hopkins says
nothing but problems since i got this phone. am disabled senior who got rid of landline and though i could save a few dollars. phone not reliable. sometimes will not turn on at all, earphones that came with it worked x one. when i contacted the company was told “just buy a new set.” when i went to look at the headset, they are not cheap. i am going to have to buy a pre paid phone in order to have phone accesss/ to send this one back, so much for saving money. when it does work i love it.
Free Government Cell Phones says
Before you give up on the free government cell phone program, Shirl, you owe it to yourself to switch providers to see if you can get better service. Here’s an article that tells you how simple it is to switch:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find all the alternate providers in your state:
https://www.freegovernmentcellphones.net/states
Michael Fisher says
Can I use my current phone number if I get a government free phone?
Free Government Cell Phones says
Yes. When you enroll, you must tell the service rep that you want to “port over your number.”
laura tookes says
Hello
PLEASE HELP MY
ime # is 3595570644*****
my vortex qwerty cell # is 240 481 ****
I AM A SENIOR AND RECEIVED a cin vortex qwerty government cell phone LOVE LOVE IT AND IN TRYING TO SET MENU HOWEVER
I CLICKED ON SETTINGS BY MISTAKE AND CLICKED (LINE 1) THEN MY CELL MENU SAID INVALID ? AND I COULD NOT GET OUT OF IT CONSEQUENTLY I CAN DIAL OUT AND NOW MY PHONE HAS CHARGED OUT AND
I have lost my charger and need to replace it
PLEASE REPLY THANKS LAURA TOOKES CONTACT INFORM BELOW
contact info
lauratookes@****.com
home # 240 660 ****
please help
thank u
Free Government Cell Phones says
Glad you love your phone, Laura. Unfortunately, we cannot help you with your phone problem, but we can tell you how to solve it. Do a Google search for the make and model of your phone and “user manual.” All cell phone user manuals can be found online and that should give you the info you need to solve your problem.
Helen Howard says
I have a Verizon flip phone cell phone that a friend gave to me. I really like the phone but cant find one like it for sale. Could I use it to get your free cell phone service with 250 free minutes? Please let me know. Thank you.
Toni Smith says
I love Cintex wireless. It has the least expensive minutes to add also picks up in areas other carriers don’t.
Kasheena says
I am deaf. I want order phone
alicia says
My Sim card doesn’t work on my phone
Jo Ann Clay says
I need a phone that I can call on people to help me
cheryl grondin says
how long will I take to find out if we are able to get one and how long will it take to get the phone
FreeGovernmentCellPhones.net says
It takes seconds to find out — just read the eligibility rules on this page. It can take up to weeks to get the phone once ordered.
Brandt Mensh says
We now offer 500 talk or text minutes for our Lifeline program. We haven’t offered just 90 minutes in years. Please update our bio. Thank you.
FreeGovernmentCellPhones.net says
We’d be happy to change it to 500 minutes. But could you please send us a link to where on your site it shows this plan? We can’t seem to find the information. We did find something in your Terms and Conditions, but it shows 250 minutes:
Lori Zeiner says
I am new here, and I am low income, and I do not have any other monies coming in. I do have a food supplement card -food stamp card. My no. 734-301-****. I do not know what kind of phones you guys carry bit i am interested in a flip or s Slide. Mrs.Lori Zeiner
jo-ann albino says
I have a phone from cintex free, but I want to upgrade my phone I want to able to take pictures and send with the phone I have I can’t do that. What kind of phone can I bye that will still give me my free mintes but more features. Please advise. I called a time ago and was told but I forget.
Teresa A Wylie says
I have a Cintex. Cell phone now–broken! I am trying to upgrade to your 500 minutes. Talk and text. This is all I use and need. I have tried to up date online, but I am not getting anything to go thru. Please help. :-). Also can use email address: ****girll_98@yahoo.com. Cintex phone number is 240-265-****. The phone it self is broken. I get Food Stamps!