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Budget Mobile Free Phones in 35 States

California: Smartphone, unlimited minutes and texts, plus 500MB data.
Oklahoma: Smartphone, unlimited minutes and texts, plus 500MB data.
Other states: Smartphone, 500 minutes & 500 texts monthly. Options for more.

<< All Free Cell Phone Providers

IMPORTANT NOTICE: BUDGET MOBILE HAS NOW EXITED THE LIFELINE PROGRAM AND WILL NO LONGER OFFER SERVICE. THE INFORMATION ON THIS PAGE IS NOW INVALID. TO FIND ANOTHER PROVIDER IN YOUR STATE, PLEASE CLICK HERE.

Budget Mobile offers government-subsidized cell phones through the FCC’s Lifeline phone service program. They serve needy people in many states. The Budget Mobile phone program is available now in Arkansas, Arizona, California, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Washington, Utah, Texas, West Virginia, Washington, West Virginia, Wisconsin and Wyoming. They are working on certification for other states.

UNLIMITED TALK/TEXT PLUS 500MB DATA IN CALIFORNIA AND OKLAHOMA: Those in California and Oklahoma get a special deal. Budget Mobile now offers unlimited talk time and unlimited texting, plus 500MB of data, in their California and Oklahoma Lifeline programs. That’s an incredible deal.

Other than California and Oklahoma: Budget Mobile offers free phones and 500 free voice minutes and 500 free texts to qualifying US residents. (Note: Puerto Rick gets 350 minutes and 350 texts.) If you qualify under the Lifeline Assistance program guidelines. You can re-certify after a year if you are still eligible for the phone.

Upgrade your plan:

You can purchase the following extras:

$5 – 250 MB
$5 – 100 minutes, unlimited texts, 50 MB
$10 – 250 minutes, unlimited texts, 250 MB
$10 – 500 MB data
$15 – 1 GB data
$15 – 4000 texts
$15 – 400 minutes
$15 – 200 mms
$20 – 750 minutes, unlimited texts, 400 MB
$30 – Unlimited minutes, unlimited texts, 500 MB
$50 – Unlimited minutes, unlimited texts, 2 GB

Note: Above plans and pricing are not valid for KY, NE (not on list of states), OK, SC and Puerto Rico.

Do you qualify?

Are you eligible for a new Budget Mobile phone? Guidelines vary by state but these are the general guidelines:

  1. Low income Home Energy Assistance Program
  2. Supplemental Security Income (SSI)
  3. Federal Housing Assistance Section 8
  4. Food Stamps
  5. Temporary Assistance for Needy Families
  6. Medicaid
  7. National School Lunch
  8. SNAP
  9. You may also qualify if your total household income meets government guidelines in your state.

There’s no contract to sign. Just submit your application online or by traditional methods.

Here’s a look at all the features you can get with a free Budget Mobile cell phone:

  1. Free popular features such as Caller Id, Call Waiting and Voicemail.
  2. National long distance.
  3. Caller ID
  4. Call Waiting
  5. Voicemail

Be sure to compare budget mobile with other options in your state

Budget Mobile is just one of the many Lifeline Cell Phone providers in your state. Some states have over a dozen cell phone providers to choose from. Plans and phone choices often vary substantially between providers and you owe it to yourself to look at them all. To begin your comparison shopping, please go to our States page and click on your state.

Contact Budget Mobile

Budget Mobile
1325 Barksdale Blvd.
Bossier City, LA 71111
info@budgetmobilelifeline.com
Toll Free: (888) 777-4007
Website: www.budgetmobile.com

Please note: there are almost a dozen other companies that participate in the free cell phone program. You should take a look at all free cell phone providers before making a decision.

Latest News on Budget Mobile:

How do Budget Wireless customers find a new free government cell phone company?- If you're one of those 800,000 abandoned Budget Wireless customers, what should you do next? How do you find another Lifeline company to replace Budget?
Another one bites the dust: Budget Mobile exits the free government cell phone business- There was a shocking development in the Lifeline Assistance business this week -- Budget Mobile, which we rank as the fourth largest provider of free government cell phones, abruptly announced that it is exiting the program.
Which companies offer the best free texting plans? And which ones offer the worst?- Now that the FCC's new Lifeline rules have gone into effect, we though it might be interesting to see which companies are offering the best texting plans. And which ones are offering the worst plans.
Don’t enroll at a street tent: Check around before you choose a free government cell phone company- We know it's tempting to enroll with a street vendor when he says, "It's free!" But the truth is that other companies probably offer other plans that are far better than the one that guy sitting in a booth is offering you.
California Lifeline explosion: More companies, more unlimited plans, more great paid plans- The competition in free government cell phones is getting stiffer in California and that's great for consumers because more companies are now offering free unlimited minutes and text plans.
Which free government cell phones offer special devices for the hearing, vision and speech-impaired?- Over the years readers have asked if any Lifeline Assistance companies offer special devices for customers who are hearing, vision or speech-impaired. We decided to find out.
We’re number three! We’re number three! Life Wireless tops one million free government cell phone customers- The Georgia-based company says it has topped the 1,000,000 customer barrier and climbed into the number three position in the Lifeline Assistance free government cell phone business, trailing only long-time industry leaders Safelink Wireless and Assurance Wireless.
The 2016 List of Leaders: Who’s who in the free government cell phone business- conducts a comprehensive analysis of the latest USAC numbers to come up with the an accurate look at the who’s who and what’s what in the Lifeline Assistance industry.
Which free government cell phone companies offer smartphones?- So many readers ask us which companies offer smartphones that we decided it was time to survey all the top-ranking Lifeline Assistance companies.
Which free government cell phone companies allow you to make international calls?- So we put on our researcher hats and set out to find the international call policy of each Lifeline Assistance company.

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Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.

Comments

    • We don’t have any phones because this in an independent informational website, NOT a free government cell phone company. And Budget Mobile doesn’t have any phones because it went out of business many months ago.

      Reply

  3. How do I figure out what company I was switched to ?my phone is broken and I need a new SIM card in a nano form so I can use the new phone I just got.

    Reply

  4. My cell phone battery is dead and cellphone is over 3 years old. I currently have a working phone. Please send replacement ASAP

    Reply

    • You have at least two major problems here, Terri. First, Budget Mobile has been out of business for many months now. Do you know who your new service provider is? Second, we can’t send you a phone because this is an independent informational website, NOT a free government cell phone service provider.

      Reply

    • That would be impossible, Rose, because Budget has gone out of business. Apparently, you missed the all-caps, bold-faced announcement at the top of this page that says:

      “IMPORTANT NOTICE: BUDGET MOBILE HAS NOW EXITED THE LIFELINE PROGRAM AND WILL NO LONGER OFFER SERVICE. THE INFORMATION ON THIS PAGE IS NOW INVALID. TO FIND ANOTHER PROVIDER IN YOUR STATE, PLEASE CLICK HERE.”

      Click on this link to find those companies and plans in your state:

      https://www.freegovernmentcellphones.net/states

      Reply

  6. I need to upgrade my phone .I just renewed my free service.How do I find a store in my area Bay City,Mi to do this.I want my same number

    Reply

    • You left this comment on our Budget Mobile page, but you can’t possibly be a Budget customer because they left the free government cell phone business many months ago. Who is your service provider, Amy?

      Reply

    • That’s because Budget doesn’t exist anymore. Its customers were transferred to other companies when Budget went the way of the dodo.

      Reply

  8. I’ve had a free life line phone from budget mobile for years and now I accidently got water on it, so it doesn’t work and need a new 1, but everything online says budget mobile doesn’t provide that anymore…but mine was still going. My number is (920) 252-**** and my name is Nicole Sonnenberg. My email is ******@hotmail.com. Please get back to me asap so I can get a new phone. Thank you.

    Reply

    • Budget Mobile is now out of business, Nicole. You should have received some notification about that and about which company your service was being transferred to. If you visit the USAC.org website, you’ll find a function that allows you to find your service provider with the assistance of USAC.

      Reply

      • How do I get service for Samsung mobile with lifeline services can I get budget mobile if I applied for transfer from assurance ?

        Reply

        • Budget no longer offers free government cell phones, Maria. There is a notice at the top of this page making that announcement. If you qualify, you can enroll with any other service provider in your state.

          Reply

  9. You people have had my phone for repair or replace for almost 2 months. Please use ed Lacy’s email or pH. Number to contact me 443 990 ****. Thanks, Jack Seldom ridge

    Reply

    • For god’s sake, people, read read read read read. We’ve said this about a thousand times: This is an independent informational website with ZERO affiliation with any free government cell phone service provider. None. Nada. Zilch. Zip.

      In other words, Jack, “we” do not have your cell phone.

      Reply

  10. me and about 5 friends ME,,BONITA ,NICKI,ANTHONY,DALE,AND JESSE enrolled in qlink free government phones the first phone we all got was broken in some way or sorts like battery getting to hot wont charge ect, so what the ones who give free cell phones are allowed to rip people off like qlink they give bad phones and when you tell them they gave you a bad phone
    from the start then they say oh well if you want another phone then you have to pay i think it was $30 or $25 and if i refuse to buy something that might work then they said i cant switch to a new provider for an entire year qlink deliberately gives out bad phones so then there company is not only getting a grant from the federal government they are also getting paid for there phones because they send out bad ones not fair how would the government like to know that the free phone that qlink has going on is not free you have to pay because they send out a broken phone so they are getting paid twice i have the proof my FRIENDS so sad that million dollar companies can rip off the poor i haven’t had phone service for almost a year because i refused to give them money for a different phone if they send a broken phone they should have to replace it for free but thats not the case and look qlink up in the BBB im not the only one complaining about this is sad and the ones who owns qlink i bet they decide every night what they want to eat but if your getting a free government phone like me its a ramen noodle night at least 4 to 5 times a week WE ALL KNOW WHERE THEY ARE GOING WHEN THEY DIE its not going to be the same place im going thats for sure but some one needs to let the government know about there scam they are banking on the poor and the homeless thats why they will probialy never go under thats until they pitch every red penny out of every one they can and another thing if qlink is doing this to the poor and homeless can you imagine what there getting away with with there paying customers soooo sad AND IF ANY ONE WANT TO DO A I THINK ITS CALLED A CIVAL OR PUBLIC LAW SUIT IM IN THEY ALREADY DONE THERE DAMAGE I BET IT WONT BE HARD TO GET THE PROOF NEEDED THEY ARE DOING THIS TO EVERY ONE SO IF YOU ARE INTERESTED IN STARTING A CIVIL LAW SUIT MY EMAIL IS *****@live.com my name is bonita ramos or message me in facebook im in MN

    Reply

    • We are not your service provider, Jessica. Call 6-1-1 on your free government cell phone to speak to customer service.

      Reply

  13. Trying to add minutes/text to my service but it keeps saying payment can’t go through at this time? Why? My number is (920) 252-****

    Reply

  14. Hi I have been enrolled in this company for a while and my snap was cut off but I have since then reinstated and get them again what do I need to do to get my phone up and running again?

    Reply

  15. I need my account # so that I can keep my same phone #. No live agents no response. My name is Grace Mathis & my phone # is 513-417-****. if you are from Budget mobile please respond to me. I want to keep my same number.

    Reply

    • We have bad news for you, Grace. Budget is no longer in the free government cell phone business. You’ll need to find a new service provider in your state. Here’s where you can find them:

      https://www.freegovernmentcellphones.net/states

      Make sure you tell your new company’s customer service rep that you were a Budget customer. They may say that you already show up in the National Lifeline Assistance Database (NLAD), so you may need to remind them that Budget abandoned its customers and this is a special circumstance.

      Reply

  16. Hi I’m trying to port my number to another carrier and the online site is disabled so I can’t retrieve my account number. I cant get a person on the line with customer service so how would I go about getting that number so I can keep my telephone number.

    Reply

  18. I lost my budget Mobil phone number 623 200 **** how do I shut it off and get new phone? I called in touch wireless they don’t have record of my phone!

    Reply

    • You need to figure out which company is your service provider, Dina. The only way to do that without the basic information it to start at the top of the list and contact every free government cell phone producer in your state to find out which one is your service provider. You can find the list of providers in your state at this link:

      https://www.freegovernmentcellphones.net/states

      Reply

    • You can’t get a job with Budget, Kamilah, because it is going out of business this month.

      Reply

    • Call 6-1-1 on your free government cell phone and you’ll be connected to customer service. But are you aware that Budget is going out of business and you’ll need to enroll with a new Lifeline company before the end of May?

      Reply

  21. ERRONEOUS/FALSE ADVERTISING AND INFORMATION –>> PER ATTEMPTS AT APPLYING DIRECTLY ON “BUDGET MOBILE’s” WEBSITE,

    THE DO *** NOT *** SERVE MINNESOTA.

    Reply

    • Big news for all our readers. Budget just announced that it is abandoning the free government cell phone business. All Budget customers will now need to find alternative Lifeline service providers.

      Reply

  24. What if you are considering your very first free phone service from one state like California but may be considering moving to another state like Texas in a few months but less than one year? Should a potential move from one state to another in less than one year affect a customer’s choice of free cell phone providers? Will I still be able to continue service after a move in less than one year, even if the provider does not offer free government service in the new state?

    Reply

    • You’ll probably be able to continue using your California phone in Texas as long as your new home is in an area where your California service provider also has a signal in Texas. But you will not be able to re-enroll or re-certify when your first year is up. You may be able to re-enroll with the same company (once again, assuming the company Offers service in Texas). But you’ll also have the opportunity to switch service provider’s when the 12-month period has expired.

      Reply

  25. My wifes battery basically blew up, how can I get a replacement battery, this one looks like a ravioli

    Reply

    • Mmmmmmm, ravioli. Does it smell like ravioli, too, because we love the smell, especially when it’s just a little burnt. Oh, yeah.

      OK, now on to answering your question. You’ll probably be required to purchase a replacement battery, but they’re not very expensive. Check eBay or Amazon or visit your nearest RadioShack or battery store.

      Reply

  26. I have had a phone through Life Wireless for about 3 years. When I signed up I payed 30$ for my phone. In November of 2016 I was offered a free upgrade to a 3g phone, I accepted. I was told that all phones had to gp 3g, true or not the company offered me the free upgrade. I started having troubled with the phone in the end of January. I emailed the company over a week ago and still haven’t received a response. I called and they sent me a new battery but its obviously a technical issue with the phone. I am not happy with this issue and would like to change my carrier, how do I do this? My issue is that under their terms and conditions, if it is a technical issue with the phone they replace it, well they are asking me for 45$ for a new one. Also, the terms say they offer one free replacement, I have never used this offer. Very bad way to treat a customer, shame on you Life Wireless.

    Reply

  27. i had one of your phones.if on a plan of yours cancel it immediatly. i cant get a new cell phone because they say im already with another company.delete anything you have on me.i havent had a cell phone that works in about a year. hurry and get out of your sestem

    Reply

    • We’re not your service provider, Michael. We’re an independent website. You need to communicate with your service provider’s customer service team.

      Reply

  28. I heard that Budget is ending service in Colorado is this true? I have been told that I have to find another carrier for my phone. I was wondering if I can keep my number since I have had it for a while? Thanks.

    Reply

    • We have not seen any reports (other than yours) that Budget is pulling out of Colorado. But they have pulled out of some other states, so we would not be surprised if it’s true. If true, you should be able to keep your phone number. Just tell your new service provider that you want to “port over my phone number.”

      Please let us know what happens. Our readers would love to know.

      Reply

  29. Under South Dakota’s link, Budget Mobile is the only LifeLine supported company at this time; however, when I contacted them they informed me they are not taking any new applications. This was also the response I received when I called a month ago. Is there anything else I can do?

    Reply

    • Budget’s been going through some things lately that we do not understand. This is the first time we’ve heard of a company saying they’re not taking new applications. We’ll look into it, Whitney.

      Reply

    • We strongly urge you not to enroll at a street tent or booth, Penni. Too many problems have originated from those sites. Instead, we recommend that you enroll by phone or online.

      Reply

    • We assume you meant to write “disconnected” instead of “discounted.” But either way, we are not able to discuss any details about your free government cell phone service because we are an independent website, not your service provider. You need to contact your service provider’s customer service team to get the answer to your question. Good luck.

      Reply

  32. I have a freedom phone offered by T-Mobile its one of worse phone any one could have a couple of days ago I could not even call 911 I am disabled and needed an ambulance and phone would not let me call its junk phone and there getting money from our government for giving these no good phones I want to share with consumers beware of this phone because there thinking there free so give us junk I can’t afford a regular phone I am disable and live on afix budget like most of do I hope you read this comment Freedom phone BY T mobile o have tryed call them can’t get thru of course

    Reply

  33. Budget mobile as far as I know is no longer existing. They have migrated their customers to…….. wha-what was that safe- whatever. Now, I have a friend here from that company who can no longer use the phone because of the SIM me lock code thingy as what she told me. Called the company and she was told to call budget to have it “released’ or whatever because it already has something to do with the phone. Do you have their toll-free number to call??

    Reply

    • PS. it is a phone locked to budget. If they do not have a contact number, where can we bring the phone to have it unlocked totally?? Or should we just follow Safelink’s (I remember) suggestion to purchase another phone (from them or unlocked) and have her account transferred??

      Reply

      • Before you do anything, confirm that your friend is now a Safelink customer. Contact Budget customer service first, and then Safelink if you do not get the information you need.

        Reply

    • Budget is still alive and well, but some of their customers were transferred to enTouch and others to Safelink. Your friend should have received notification of the switch.

      The toll-free number can be found toward the end of the article on this page.

      Reply

  34. Tried applying to budget mobile but every time I do it says they are down for maintenance what’s going on with that?

    Reply

    • Are you attempting to enroll online or by phone, Carianne? Whichever method you’re doing, attempt the other.

      Reply

  35. Hi im Angelita Gonzalez and im requesting a free budget moblie cell phone by mail i ready need this phone as fast and i as quick as possible please my address is 717 1ft St. Exeter, C.A. 93221 thank you for your time

    Reply

    • You need to fill out an application and enroll in the program, Angelita. Budget won’t just send you a phone based on leaving this comment. Contact customer service using the contact info shown on this page.

      Reply

  36. You guys no longer use this service to help people with low income to qualify for free service. So pathetic cuz I barely switched over to you! I was told to go back to a live event that I could not requalify over the phone. Thanks for nothing cuz now I don’t have a phone! Be aware people do not apply here!!!! Now go to In Touch Wireless.

    Reply

    • There are strange things happening with Budget, but we have not yet been able to determine exactly what those things are. Readers report that enTouch has taken over some of Budget’s customers and Safelink has taken over others. But no one is talking.

      Reply

  38. how the the hell do you get a person and not a MACHINE YOU RIPOFFS YOU CAN NOT GET A HOLD OF YOU ? I’m 62 and can not get a hold of you RIPOFFS goverment garbage!!!!!

    Reply

    • We are not the source of that rip-off government garbage you refer to, Douglas. We’re an independent website that has no affiliation with your service provider.

      Reply

    • to : Douglas D Kittell

      OH my ! Your free service displeases you ?
      What a dilemma . It must be so frustrating to keep getting a recording instead of a live person .
      maybe you would prefer to pay for service like most adults your age .
      You would then have a leg to stand on when accusing the service provider of ripping someone off .

      Reply

      • Leonardo, since the programs that help qualify people for the Lifeline phone program almost exclusively include seniors, the disabled and the working poor, I shook my head at the ignorant ludicrousness of your posting.

        The disabled covered by this program are no longer able to work due to mental or physical disabilities. This includes a young man battling the symptoms of paranoid schizophrenia, a child born with symptomatic congenital heart disease, a 55-year-old-man beginning the last stages of Amyotrophic lateral sclerosis (Lou Gehrig’s Disease) or a woman paralyzed from the neck down by a terrible car accident.

        Another group of people currently covered are our young soldiers, living with mental and physical injuries sustained while serving this country. Yes, they can qualify for full or partial VA benefits, but sometimes those benefits don’t go very far. This is where the “entitlement” programs come into play.

        So you see, your comment, “You would then have a leg to stand on . . .” struck me as not only incredibly insensitive but also not very well thought out. The fact is: they may very well not have a leg to stand on…literally. And you sir are the epitome of what is so terribly wrong with America now. You better pray your healthy lovely life remains that way.

        Reply

  42. I have budget Mobil now, while I appreciate the phone very much, it is very small and hard for me to read or use because of a disability I have. my daughter was wondering if there is a phone I can upgrade to or if she can purchase one for me that could connect to budget mobil? if so what kind of phone would I need to get?

    Reply

  43. I used to have Budget Mobile as my mobile network on my smartphone. But now I don’t have Budget Mobile as my network anymore. Could you please tell me how I can get Budget Mobile as my mobile network again? Thank you.

    Reply

    • That’s an interesting question these days, Idris. Why? Because NO ONE seems to know what’s going on with Budget. Some of its customers have been switched over to enTouch and others have been switched over to Safelink, but no one at any of the companies is saying why.

      Reply

    • We strongly urge you to enroll for your free government cell phone by phone or online. The street tents and booths have been the source of so much fraud and abuse that we no longer endorse enrolling at any of them.

      Reply

    • We have no idea, Bobby, because we are not Budget Mobile. We’re an independent website. You’ll need to contact Budget’s customer service team to solve your problem.

      Reply

  49. Hello sir I am Alok from India. I want to know how to get a free cell phone. Plz replay me in this mail *****@gmail.com

    Reply

    • Please clarify something for us, Alok. Do you currently live in India? This offer is only good for residents of America.

      Reply

  50. I signed up for Budget Mobile thinking it was unlimited talk/text with 500 mb of data. Don’t believe it. After looking at the account after being approved I am limited to 500 minutes and 500 texts NO DATA. Seems that the unlimited talk/text and data is for Tribal members only. Very disappointed that the information does not spell that out. I never would have signed up with Budget.

    Reply

    • According to your email address, Judith, it appears that you live in Oklahoma, so we’re going to answer your question based on that assumption. Here’s what the Budget website says it provides to Oklahoma customers:

      ____________________

      All Oklahoma Budget Mobile LifeLine Eligible Customers Receive:
      FREE SMART phone
      Unlimited FREE minutes every month automatically
      Unlimited FREE texts every month automatically
      500MB FREE data every month automatically

      _____________________

      So it appears that you should be getting unlimited minutes and texts. We recommend calling 6-1-1 to speak to customer service about the missing minutes.

      Reply

      • There’s something odd going on with Budget, Gina. Many of our readers from around the country have left comments saying that their Budget service has been taken over by different Lifeline companies. Clearly there is something going on, but oddly enough, there has been zero news on the subject.

        Reply

    • Theoretically, every Lifeline company will allow you to use your current phone number, Dian. When you apply, you need to say you want to “port over my current phone number.”

      Reply

  52. The box says that there is not Lifeline Service in my area. I have Lifeline service for my landline. I live in the San Francisco Bay area. I’ve looked at all the plans you have listed and find it hard to understand why there is no service in my area. So what now?

    Reply

    • Plans and coverage areas change all the time, Roberta. We would suggest that you call each of the service providers who “supposedly” offer service in your area just to find out if things have changed.

      Reply

    • Yeah, Dave, we hear you. Nobody deserves this program more than disabled vets. Unfortunately, “vet” is not something that qualifies you for this program. Do you qualify based on income or participation in one of the other state or federal assistance programs? You can see all the ways to qualify here:

      https://www.freegovernmentcellphones.net/basics/qualify

      And before we forget, thanks for your service. We appreciate all you sacrificed for the rest of us.

      Reply

  54. I was a budget agent through wcms. I was under the impression that budget was no longer in Texas. are budget phones being offered in Texas still? If so I would love to work for the company my email is Power****@gmail.com

    Reply

    • Yes, we plugged in a zip code near Dallas and the Budget website accepts it and brings up an application.

      Reply

    • Go to the Budget Mobile website. At the top of the page you’ll see “Add Minutes.” Click on it and you’ll be given a huge number of additional minute plans.

      Reply

  56. FYI: I live in Las Vegas Nevada, and I had Budget Mobile. And I just learned that they dumped a lot, if not the majority of their customers on SAFELINK wireless. And to make matters worse, no one was taking calls or answering questions
    I.E. As a Budget customer, to get your balance you call 611 from your phone. But when doing so, I was overly suspicious when said calls were routed to Tracfone. Go to there website and you will probably find their system is still down for maintenance (longest in history). No, they were dodging irate customers, like me. If you have questions you may call me at 702-636-****

    Reply

    • Budget’s website works perfectly for us, Donald. Perhaps it was just experiencing an outage when you attempted to contact them. And there’s no reason to be suspicious when you’re routed to Tracfone when you’re calling Safelink, because Safelink is owned by Tracfone.

      Reply

  57. Im having a huge issue with budget mobile phone, im not able to make any calls or receive any texts messages at all! Im starting to get pissed off and i have important calls to make, can some one please help me

    Reply

    • Have you spoken to Budget’s customer service or tech support teams, Ryan? That should be your first step.

      Reply

      • I am having the same problem. No calls or texts in or out. I have very important calls to make. I was planning on going and buying a tracfone. Will my SIM work?

        Reply

        • We just had another thought for Angelina and Ryan and anyone else in the same boat. Many of Budget’s customers have been transferred over to Safelink and enTouch. You may want to contact customer service at Budget just to find out if your account was one of those that was transferred. It’s always possible that your notification somehow slipped through the cracks.

          Reply

    • It all depends on the make and model of the phone and whether it is compatible with the Budget network. The only way to get your question answered accurately is to talk to Budget customer service to discuss the issue and get official word on your potential new phone.

      Reply

  59. WHY CANT PEOPLE IN NC THAT HAVE BAD VISION THAT CANT AFFORD TO GET GLASS PRESCRIBE TO YOU CAN NOT GET A FREE PHONE WITH TOUCH SCREEN OR BIGGER NUMBERS TO SEE

    Reply

    • We do not believe you can text your information to Budget? Here are the methods that Budget’s website calls out:

      PLEASE SELECT THE METHOD YOU WILL PROVIDE US WITH YOUR PROOF.
      Detailed instructions will be provided after your order has been submitted.

      You can submit your proof now (This will get your order processed immediately)
      UPLOAD – Upload an electronic copy
      WEBCAM – Take a picture with your webcam

      Or you can submit your proof after you place your order (order will not be processed until we receive your proof)
      MAIL – We will send you a Postage Paid Return Envelope
      FAX – Fax a copy to us
      EMAIL – Email us an electronic copy
      MOBILE – Take a picture with your phone and send to us

      Reply

  62. Hi I just attempted to apply for a phone through your company, I qualify for the phone and I am receiving an error message stating that it’s not able to validate my application.

    Reply

    • Not “our” company, Claudia. We’re an independent website that’s not affiliated with any of the Lifeline Assistance companies. You’ll need to contact your service provider directly.

      Reply

    • Do you have the necessary gear, Tyler? If so, Google the make and model of your gear and the words “User manual.” Once you’ve found the user manual, follow the directions.

      Reply

  64. Why do we have to wait so long on receiving a phone? I used to be safe link and only waited a week to receive a phone! I think that is ridiculous. Also no one has told me if my phone has been shipped it just gave me a confusing email! The email said sending phone! But when I open it it says something entirely different! What is this about?

    Reply

  65. I filled out an app and I was told u was eligible and that my phone will be sent to me withing a week or two but I have yet to receive the phone and it has been over 2 weeks what should I do

    Reply

    • If it’s only been two weeks, you should wait another week or two. Most free government cell phone companies tell customers it will take two or three weeks to receive their phone. In reality, readers tell us it usually takes three or four weeks.

      Reply

  70. I’ve run into this problem with multiple companies and wonder if you have a “workaround”? I live in a rural area of California where no mail is delivered to homes. EVERYONE receives mail in a PO Box. Because of this, my physical address … where I’ve lived for 30 years now … is not listed in the USPS database. 3 Companies have told me they are fine with shipping to the PO Box, but will not accept my account as my physical address is “invalid”. Any suggestions?

    Thanks,

    Reply

    • This is a real roadblock to consumers and a flaw in the system. We don’t hear about this issue often, but this is certainly not the first time we’ve heard it.

      Unfortunately, Steve, we do not have a workaround for you. We are unaware of any solution. But if any of our readers know how to solve the problem, we’d love to hear about it.

      Reply

  71. I had a free phone with Q Links and my 13 yr old son used it. But recently he moved back to his Dads and took the phone with him, so now I don’t have a phone. Can I somehow fill out for a new free phone?

    Reply

    • You’ve caused yourself a real problem by giving the phone to your son, Courtney. First of all, he’s ineligible now that he doesn’t live with you. Second, you cannot get another free government cell phone because you will show up in the government database as already having an account.

      The easiest solution is to cancel your current account and reapply with a new service provider. Here’s an article that tells you how to switch providers:

      https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers

      Reply

  72. I’m having a problem with my phone again there’s NO network I can’t even purchase extra minutes or text. I have no way to get intouch with Budget keeps coming up no network available? Any clue please get back to me .

    Reply

    • Is Budget your service provider, Evererr? You can find Budget’s contact info toward the bottom of the article on this page. If you can’t contact the company by phone, try to contact them via their website.

      Reply

  73. The Oklahoma unlimited plan apparently only works in certain parts of Oklahoma.. Otherwise, it’s still the 500 Talk/Text.. I asked Budget Mobile to update their website, let’s see if they do it..

    Reply

    • Budget offers unlimited texts in California only. We are unable to tell you how to check your minute balance – only Budget can do that.

      Reply

    • That’s unfortunately, Andrea. You should call your service provider to get a replacement.

      Reply

  77. My phone was lost on yesterday, I would like to have my calls forwarded to 213 296 ****. My email in Mone8778@*******.com. or contact the number above. Please do not deactivate device. This is my primary contact and business phone. I would at least be able to check voicemails. Thanks

    Reply

    • Look it up online, Arthur. Google your phone’s make and model and “user manual” and you’ll find the manual.

      Reply

  80. My BudgetMobile Blackberry is having an App Error and I need another one. Is there any way that I can apply and have it mailed to my home through online?

    Reply

    • The same number for sure. Just make sure you tell the new company that you want to “port your number.” That will assure that you get the same phone number.

      You can probably get the same phone, but you should discuss that with your new service provider’s customer service team before you apply just to make sure.

      Reply

    • Follow these simple steps:
      1. Start on our home page — FreeGovernmentCellPhones.net. Read the home page.
      2. Then click on the “Do You Qualify?” Link also at the top of the page to find out if you qualify.
      3. If you doqualify, click on the “States” link also at the top of the page. Click on your state to find a complete list of companies offering free government cell phones in your state. Click through them all to find a company and plan that works best for you.
      Good luck, Karen.

      Reply

  83. Is there any way to unlock the mobile hotspot feature on a Verizon/ Budget Mobile phone? I really need internet access on my laptop for medical reasons. It is how I stay in contact with my doctors at UCLA, as it is not all mobile friendly.

    Reply

    • Here’s one way to find out: Google your phone make and model and “user manual” and you’ll probably find the info you need. Good luck.

      Reply

        • Hey, you pompous ass, it’s not our job to answer every conceivable technical cell phone question everyone comes up with? This website specializes in the Lifeline Assistance free government cell phone program, not the technical aspect of every damn cell phone on the market. You’re not just a complete moron, you’re a rude complete moron. If you think you can do a better job, go start your own website where you can answer every random technical question people come up with.

          Reply

  85. I would like to get my grandmother, who is 89 years old a free cell with unlimited talk time. She doesn’t need text because she doesn’t know how to text. Can I get that for her for less than $20 monthly?

    Reply

    • Unlimited plans are available in California, Oklahoma and Alaska, Erica. Other states offer fewer minutes/texts. Click on our “States” link at the top of this page. Then click on your own state to find a complete list of service providers available to you. Click through them all to find a company and plan that works best for you. Good luck.

      Reply

    • Most companies don’t print a list of locations nor times, Monica. That’s because most of the vendors are independent contractors who operate on their own schedules. But even more important, we do not recommend signing up with a street vendor because there have been too many problems with fraud and identify theft. Instead, we recommend that you enroll by phone or online.

      You can find a complete list of California service providers by clicking on the “States” link at the top of this page. Then click on California. Click through all the states to find a company and a plan that best fits your needs.

      Reply

  88. I’m looking for a company like reachout wireless, they used to be with Verizon and have good reception where i live. Which would you suggest?

    Reply

    • We don’t know where you live, Erika, but our answer would be the same wherever you live. Click on the “States” link at the top of this page. Then scroll down and click on your state. You’ll find a complete list of service providers in your area. You may then have to contact each of the companies to ask which national network (or networks) they use. Good luck. The ReachOut shutdown has left a lot of customers like you in the lurch.

      Reply

  90. I am a disabled Marine on federal and state programs, Gov housing, medicaid food assistance etc… Are these programs for phone life service available now April 2016? Thank you Lewis.

    Reply

    • Thanks for your service, C Lewis. We appreciate everything you sacrificed to keep the rest of us safe.
      Yes, the free government cell phone program is alive and well in 2016. Click on the “States” link at the top of this page to find a comprehensive list of companies offering the program in your state. Click through all the companies to find a plan that’s best for you.
      Good luck.

      Reply

  91. All posters should be aware- here in Lis Angeles- you literally have to roam the streets to find FREE PHONE tables oitside of Dollar Stores etc. To get a phone and service sameday. Only in Ohio can you go into a Kroger store.

    Orherwise you must wait 3 weeks to get thw form. 3 weeks to get approved. 3 weeks or more to have cell provider mail you a phone.

    If you download form online. You can ONLY FAX – pat fees licallt here is $2 per page $5 for cover. Rhen when the fax # is found to b notworking – as with assurance today- you do NOT get refund of yor $11plus 9% sales tax…

    But even then 6 weeks to verify and reveive phone.

    Then you contact provider to start your cell service- you must wait 24 hrs to charge new phone and diall 211 to most providers.

    3 months but then it is all free…

    Reply

  92. Budget Mobile and Safelink CA demand you have a residential address. NO PO BOXES allowed

    Tip- i found u can write out the usps physical address and put SUITE. -box# here-

    And it works.

    More discrimination if you are homeless…

    Reply

    • It’s not just Budget Mobile and Safelink that do not allow PO Boxes to be used. That is a rule that applies to All free government cell phone providers. Any company that allowed a PO Box to be used could be accused of fraud by the FCC.

      We can certainly see your point of view that it is discrimination against the homeless, but we can also see the government’s position that it would encourage fraud and abuse.

      But we’ll give you credit for a great idea — using the post office address as your home address and calling your PO Box number a suite. It’s probably not legal, but we have to give you points for creativity.

      Reply

    • Please clarify. Are you saying you want to send an email to Buget Mobile? If so, the general email address can be found on this page. Or are you saying that you want to send an email to a Budget Mobile cell phone owned by someone else? In that case, it would only work if the other phone is a smartphone and we have no idea what that other person’s email address is.

      Reply

    • You can find a complete list of free government cell phone providers by clicking on the “States” link at the top of this page. Then scroll down the page and click on California. We would advise you to click through all the companies to find the best plan for your needs. Good luck.

      Reply

    • Old enough to vote, old enough to get a free government cell phone. In other words, eighteen.

      Reply

  96. I had one but gave it to my father to use an he is still using it can I please get another phone for my use

    Reply

    • You have a problem, Donna. If you apply for a new phone you will be turned down, because the government’s national database will show that you already have one free government cell phone. The only thing you can do is get your original cell phone back from your father, then have him apply for his own phone (if he qualifies).

      Reply

    • We must admit that we sometimes gets tired of posting this response: We are not Budget Mobile. We have never been Budget Mobile. We will never be Butget Mobile. We are an informational website that is 100% unaffiliated with Budget and all other free government cell phone companies. If you want To know that status of your Budget application, contact Budget by phone or by email. They will not respond to a comment left on this website.

      Reply

  98. My uncle has a phone. Can he use your service with a LG phone from Verizon? And, do you offer a phone with a slide-out keyboard for better texting. He cell-phone challenged and we’d like to make it really easy for him.

    Reply

    • It all depends on the model of the phone, Donnie. Most of the Lifeline Assistance companies — including Budget — allow you upgrade to smartphones. They change models of phones quite often, so it’s impossible to tell which phone your uncle could get. Check the Budget website to see what they list at this time.

      One other piece of advice: Click on the “States” link at the top of this page. Then click on your state’s name. You will end up on a page that tells you every free government cell phone service provider in your state. If Budget can’t get your uncle what he needs, maybe one of the other companies can. Click through them all to find the plan that best fits his needs.

      Reply

    • Click on the Budget link on this page. You’ll find a link to the company’s website.

      Reply

  100. My service was shut off and recently i had moved back to Palmerton pa. I have no way to contact any one and i was wondering if i can get my phone turned back on with the same number over the internet or if i can get a different number?

    Reply

    • Assuming that you are still eligible, you should certainly be able to re-start your service from your new home. It’s doubtful, however, that you can get the same number.

      Reply

  101. Your telephone is not functioning correctly. The screen does not respond to my touch. It’s frozen in place. How do I get rid of it and get a telephone that works everyday ?.

    Reply

    • “…does not respond to my touch…frozen…how do I get rid of it.” Sounds like a bad marriage.

      You’re on the Budget Mobile page. Scroll down to the lower part of the article and you’ll find contact info for Budget. Get in touch with its customer service team by phone or online.

      Reply

        • We would suggest that you contact Budget Mobile’s customer service team to ask about the status of your application. Something may have slipped through the cracks and you need to find out what’s going on.

          Reply

    • Budget is available on Verizon, TMobile and Sprint networks. That’s good news because it allows you to pick the strongest signal at your area.

      Reply

      • budget cant put the mins: I paid$ for off there web page and keep jerking me around. sad thing this phone is to help me get a job so I can get off snap. but how can I if my phone that the gov: gave me and the mins: I paid for don’t work .

        Reply

        • Damn good question, Ellie. Taxpayers should appreciate your efforts. We wish you well.

          Reply

  103. I want to know where I apply for be one of your cell phone providers, I want to help to complete submits here in Puerto Rico. I’m available, please contact me, thanks!!

    Reply

    • Hola, Alejandra. You need to contact Budget directly via phone or online. You can find the company’s contact information on this page. Good luck.

      Reply

    • How about just going online to the Budget website and filling out the online application.

      Reply

  105. I have read your replies and each one says you aren’t really able to help because you aren’t the cell phone provider. So who are you? If you are an advocate… Are you listening? If you are a consumer resource center…are you helping? If you are holding service industries accountable for evidence based outcomes ..are you collecting this data? There is alot of good in services done poorly and the poor get blamed and more marginalized while someone is getting paid for a lot of cheap electronics. I know that in our area the people managing apartments make 22k for 149 apartments as they contract ..not countinf rental. Hmmm. Why are these phones so bad and why is data free at McDonald’s if it hotspots are so costly. You know who calls anyone anymore. You get a job through websites and emails only. Have you tried getting one without a way to be contacted that is reliable? These phones hurt reputations and burn you when you least need it and everyone thinks you are lucky. Yes indeed it is free and beggars should be happy but then say it for what it is. A bandaid that works with no other service as they all together play whack a mole with your life as they fraudulently say they are meeting evidence based outcomes that promote wellness and inclusion. Let’s get real some do gooder who has never met a poor person or has never done life with people for reals feels good without any data to see if they did any good and the anti have ammo that those in need take without changing. The poor get the sort of help that sort of promises but sort of just is another way to be marginalized and left out of the discussion. Unless their phone works and they have data.

    Reply

    • FreeGovernmentCellPhones.net is an independent website dedicated to providing low-income Americans with the information they need to navigate the often confusing world of the Lifeline Assistance program. It was the first website created especially for this purpose and remains by far the largest in the category. We’re sorry we do not meet your definition of what we should be and what we should do.

      Reply

      • I’m sorry you have to deal with people who do not understand (or demand you be something you are not and get them answers to issues that you have nothing to do with) the purpose of this site and who Free Government Cell Phones is. I believe some people are just internet illiterate but others are just being rude and ignorant and not reading your website description.

        I myself find your site extremely useful as a REFERENCE site in learning about the various Lifeline services available and thank you for continuing to maintain this site.

        (do not require a response just wanted to send you some positvity 🙂 )

        Reply

        • Thanks, Erin. We appreciate your support. We do everything we can to help our readers get the benefits of the Lifeline Assistance free government cell phone program.

          Reply

          • I too wanted to thank you for the awesome service you provide, especially considering all the updates and changes that are constant with all these providers. You take a lot of time, effort, and I’m sure financial resources as well to provide this freely to us. You also take the time to respond to almost every comment, even the tedious ones that you’ve already answered hundreds of times. I agree with everything Erin said, I suppose most people make assumptions before taking the time to read or research and therefore have expectations of you that aren’t applicable. I can’t imagine responding to all the misinformed, ignorant, and rude comments you must get and I know providing this service is a thankless job. That’s why some of us also want to take the time to acknowledge the resource you provide and the attentiveness to maintaining it and thank you for doing so.

          • Your comments are much appreciated, Dreary. We work very hard to help needy Americans get the benefits of the Lifeline free government cell phone program and it’s nice to know there are people out there who appreciate our efforts.

  106. Oh my gosh NOW you say check around ! Why is this so much guess work. You do realize I don’t have a great phone, limited internet and a need. Can’t there be a website with an up to date grid of who is doing what in which county in California. The state web page is just as vague and basically so are the companies web sites. So I’m poor I need a phone I need help not to make a bad choice. Maybe I am not just looking for the most free maybe I am hoping for a good product that will work so I can get myself back on track. Does anyone care that some people do not want to be in the ditch forever and a unreliable phone is the kiss of death relationally.

    Reply

    • This website helps thousands of low-income Americans every day, Regina. Because we are the nation’s leading authority on the Lifeline Assistance free government cell phone program, many of those people assume we are the organization that hands out the phones. What else could we possibly do except explain to them that we cannot solve their problems because are NOT affiliated with those companies, and tell them who to call?

      Reply

      • I have read Regina’s comments and I agree with her. Your company emailed me. It is your company that suggest with your email and what I have read here that you are some sort of consumer advocate. Regina’s concerns are legitimate. I feel blessed that the government sees the importance of all of it’s citizens having a phone line and data but now that I have received service from two of these companies the government has contracted with I am quite frustrated. Yes it is free but I to pay taxes just like everyone else in this country so it is important that we all be treated fairly even when it is so called “free”. In both cases my service is very poor. The first company “Assurance” the coverage area was very limited and basically no data service. This current service I am with the service area is a bit better but text are often dropped along with calls if the person on the other end can hear me at all. There is data but it is worst than the old dial up internet. The phone is incredibly difficult to use. Many of the functions just don’t work and there is not even enough memory for the phone to operate even when not in use. I have considered going to one of the other companies but just like this one I couldn’t take my phone number with me. This causes a lot of problems. California law allows consumers to take their phone numbers with them. Assurance allowed me to use my old Tmobile line but this current company wouldn’t. They claim the California law does not apply to this service because it is Federal.

        My point in all this is, if you are a consumer advocate than your response to this young woman is quite weak and concerning. She is asking you if you are a consumer advocate that you advocate and bring these issues up to the Federal government so that these companies and the Federal government will do what this law was intended to do….serve the people.

        Reply

        • This website is a resource provided with the details of all the various Lifeline phone providers in all of the various states and is updated with the service details they provide. It is a free resource provided and maintained by someone who has nothing to gain but by providing a resource that is helpful to many because it provides all these details in one space instead of navigating through all the Lifeline provider webpages, if they have them and if you can find them. You should be the consumer advocate if you believe this is needed, or maybe Regina. The person operating this website is already providing a service many find helpful and cannot do everything for everyone. Again, you guys are making assumptions about what this website is and what you personally believe it should provide and are ragging on someone for going out of their way to do something that may not provide answer you’re looking for but does have the answers many others are looking for. Also, you called FreeGovernmentCellPhones a company, which it is not. Nothing is being sold, information is being collected and collated into one, easily navigated spot for basic information and comparison. If you think more should be provided, then you should do it yourself and stop putting your personal expectations and wants on a person that doesn’t owe you or anyone anything and is in fact only trying to do what is in their scope and availability to help. If this isn’t the resource you want or need, then this place isn’t the answer or information you were looking for and you should probably move on in search of it elsewhere. I am not trying to be rude, I just can’t imagine how exasperating it must be for the moderator to read these constant, thankless complaints about not doing their job right when it is neither their job nor intention to provide what you’re asking for.

          Reply

  107. i need a cell phone asap!!im on food stamps ssi and medicaid please send me one i cancelled qlink they want to charge me 25dollars for a cell phone that had a malfunction that wasnt my fault!!!###call me a. 214-900-****

    Reply

      • I feel for you. It is like when I was asked to take a voucher an hour away on skid row or sign. I prefer to remain homeless. Lol sucks needing help but if it is given it really should help

        Reply

  108. I will be reporting your service to the Public Utility Commission. It has been over a month and I still have not received a phone and you had my shut off. I am going t9 post on Facebook to see how many other people you have ripped off and left without a phone.

    Reply

    • Brenda, please be aware that this website is not affiliated with Budget Mobile nor any other free government cell phone provider. In other words, the comment you left here will not reach Budget.

      Reply

  109. How can I find out which carriers service my area? I’m pretty sure Virgin Mobile does not work where we live.

    Reply

    • Virgin Mobile is not a free government cell phone provider. You can find a complete list of companies that offer the program in your state by clicking on the “States” link at the top of this page, then clicking on your state.
      Make sure you review each of the companies to find out which one offers a plan that suites you best.

      Reply

  110. Do you cover the Tuolumne County CA. are? We live in Sonora Ca. and the only coverage we get here is either AT&T or Verizon.

    Reply

    • The foothills of the Sierra Nevada mountains are beautiful, but have real problems with cell service and reception. To get an accurate answer to your question, you must call Budget’s customer service team. Good luck.

      Reply

  111. I applied and received a free phone St a DES office on the box it says Budget Mobile but it got stolen my number is
    623 200 1484 could someone please help me

    Reply

    • You must call Budget’s customer service department immediately. They will explain their “lost or stolen phone” policy.

      Reply

  112. I would like to apply for your free PHONE AND PLAN offer of unlimited talk and text. I’m currently receiving ssi. My zip code is 95843. How do I apply.

    Reply

    • There are several companies offering unlimited talk and text in California. You should check them all before deciding on a particular company, because they each have different policies that mah appeal to you above and beyond the unlimited talk and text. You can find a complete list by clicking on our “States” link at the top of this page.

      Reply

  113. Where will I find a Budget Mobile store near El Cajon, CA. The old store is closed and I need to find one close to me.

    Reply

    • Budget also has several stores in San Diego, Oceanside, and Chula Vista. To find more info, go to our Budget page. Look at the top of this page and click on “Providers” to find more info on Budget.

      Reply

    • Contact Budget’s customer service department. You can find the contact info at the bottom of the article on this page.

      Reply

      • Wow. A lot of questions, Jessena. But we need a little clarification on your question. Do you want to switch providers or just get a new phone and number from your current provider?

        Reply

  115. I want to transfer my land line number to my new BudgetMobile phone. When I called the so-called customer service number I chose the “technical support” option only because it seemed to be the only option on the menu that would allow me to actually speak to a person. After being put on wait for half an hour a recording came on telling me to hang up and someone from BudgetMobile would call me back. Needless to say, that didn’t happen. I need you to provide me with a number different than the customer service number that is on your online site.

    Reply

    • How about if you write a letter to the president of the company. Sounds crazy, but it works. About a dozen years ago, I (the Editor) had an ongoing problem with DirecTV. The problem lingered for nearly three years and no one seemed to be able to solve it. I wrote a polite, but angry letter directly to the president of DirecTV. About a week later I got a phone call from his assistant, who told me she had been directed to get my problem solved ASAP. Sure enough, the problem was fixed within a matter of days. We usually tell readers to ask to speak to a supervisor, but this may be a case where you should go even higher.

      Reply

    • No, Budget is not part of T-Mobile. Unfortunately, we do not know which phone you have and, therefore, cannot answer your tech question. If you are a Budget Mobile customer, call its tech support department.

      Reply

    • Most, but not all, free government cell phone companies do offer phone upgrades for a relatively small extra fee. Call your service provider’s customer service department to see if it makes them available.

      Reply

  123. Id like to know why there is no space on my phone for any apps? The only apps are ones that came with the phone and some of those are useless. And of course there is not an sd port.

    Reply

    • You didn’t mention what brand and model of phone you have. But the only way to get answers to your question is to speak to your service provider’s tech support department.

      Reply

    • With most (but not all) companies, first time customers are sent cell phones chosen at random from a long list of manufacturers. With most (but not all) companies, you can upgrade that phone for an extra charge. You must contact Budget to find out if they follow that procedure.

      Reply

  128. Budget mobile is the biggest pile of crap ever. Takes forver to get through to anyone and they send you to the Philipines and the people there can barely speak English and talking to them is like talking to a computer.
    And if you have any problems on the weekend then forget it they’re closed. Goddamn this phone company sucks !!!!!

    Reply

  131. I need to find a lifeline cellphone provider who issues phone with a SIM card, are you the right provider… Assurance Wireless was my go to…Now I need to find someone else…I plan to use my unlocked android that requires a SIM CARD. I DO qualify for a lifeline. Please let me know asap.

    Reply

    • Jerry
      As I have found out not all lifeline companies will use just any android phone…I have found out that Access Wireless you can bring your own phone but it must be a boost mobile or sprint. So you might want to just pick on of the lifeline companies and call and ask them as to what phones are compatible with there system.

      jean

      Reply

    • Hi Vivian you will need to check with the lifeline company you are with not all allow you to add data. My friend HAD QuickLink they wouldn’t allow her to add data to the phone even though the phone was a really nice newer android ZTE.

      Reply

  133. hi I have a free lifeline government android smartphone from budget mobile order# was ****** ph#209620****.. although i love the fact i have free unlimited texts and calls i don’t like the fact that i cannot take advantage of many services that come with it.. 1. . problems with connecting to my wi-fi hotspot. and asks me to put in password when retrying so really its a matter of how many times your willing to type in the password just to retry connecting. i gave up and just use my home computers Wi-Fi.
    2. cannot add my google account, which is needed for many services on the phone.
    3. keyboard has given me an overwhelming sense of frustration by misspelling practically everything it has me looking like an illiterate!. Having to error check & correct takes up all my time..
    4. camera quality is very poor.
    5. delivery reports in sms give back pending status only

    I could go on and on about the many dis-functional annoying things about this phone, like right now i’m trying to look at the message details in a conversation, and each text I try brings up the dialer with the year link that’s included at the end of each text. Trust me I have put my pressed and held everywhere within the text. I know that’s what your thinking!. Most likely everything you will suggest trying,Ive already thought and tried.
    Obviously i would like your company to offer and send me a free replacement phone upgraded with internet service. I AM A LIFELINE CUSTOMER and would like to also take advantage of the internet service as well as cell phone service and Wi-Fi hotspots.

    Sincerely, Leslie L Plumb email to: *********@gmail.com or call at cell # above.

    Reply

    • What a ungrateful person !! You are getting a free service paid by the Tax payers and you bitch !! You must be a liberal !! Shame on your self !!!

      Reply

      • Jim unfortunately (fortunately) for you that you have to beat up on the weakest—elderly, disabled, homeless and women escaping from violence at home. Think about it before you judge others

        NO JIM SHAME ON YOU!

        Reply

  136. Hello I currently have California Lifeline with Assurance Wirelesss. If I want to make a switch than what do I do to change to Budget Mobile?

    Reply

    • Hi Carina,

      I have been told by 2 different lifeline companies as long as you have had the current company you are signed up with for a minimum of 30 days you may contact the new company you are wanting to switch to and advise them that you are wanting to change and they will get the other one stopped and the new one started and you phone & stuff needed mailed out to you.

      Reply

  142. Hello,
    I am on ssi. I have medical issues that need mobil communication. When I have a medical emergency that might arise,promp assistance is required. knowing your company is very busy. I appreciate your time and effort in viewing my application.

    Thank you,
    Loralee Parker

    Reply

  143. Hello,
    I am on ssi. I have medical needs, which involves wireless communication. I need assistance promply. in an urgent situation that may arise. I know you are a busy company. I appreciate the time and effort, which involves you viewing my application.

    Thank you,
    Loralee Parker

    Reply

  144. Plus I am having trouble with the one I have it keeps freezing up on me and I am ready for a new one please so much

    Reply

  146. I am trying to contact Budget Mobile, but I do not have the number I was given a few months ago. I have spend counteless hours trying to get in contact with anyone dealing with Budget Mobile, but no luck. My phone is not really working and I am interested in getting a smart phone (since I just found out they came out last month for low – income individuals on Lifeline).
    The zip code is 91205. Thank you.

    Reply

  149. Im a agent for budget mobile in tucson az but my family thinking of moving to south dakota and would like to keep my job jusy change state’s

    Reply

    • I am still amazed at how incompetent and ignorant about correct English and punctuation that so, so, so many people use in their email. I applaud you for even being able to understand them.

      Just saying….

      Reply

  150. Tengo telefono celular pero tiene varios dias que no carga la bateria, ya le cambie cargador, y ese no es el problema. creo que la bateria esta ya vieja y no carga bien. puedo conseguir otro telefono con ustedes o debo comprar uno en una tienda y en cual? Tambien quisiera poder recibir mensajes completos del internet como Facebook. Gracias por su atencion. mi telefono es (559) 960-**** **** Ave Fresno Ca 93705

    Reply

  151. My phone that I got from budget for free no longer holds a charge. Where can I take it or send it
    For a replacement. I live in Covina, Ca 91722. Please advise what I can do. Thank You

    Reply

  152. I have a Budget T-Mobile phone which I have had with service for over a year and I really have no complaints about my free phone service, but my phone looks like it,s been through world war III. The touchscreen front is broken in 3 places, some numbers and letters won’t come up on the screen and quite often it just glitches out. Can’t find a Budget phone rep anywhere here in Sun Valley, Nevada 89433. I just got Recurtified for another year but my broken down touch screen phone isn’t going to make it another month. Can u help me get another free phone. I would be happy to send u this one for a new one, oh yea and it has to be a bigger touch screen phone cause I can’t see stuff on the small ones. I hope I’m not asking to much, but I have no where else to turn. Desperate broken phone and half blind lady. Thanking u in advance for your time and help, Sincerely, Kimberly

    Reply

  154. I have been given a phone with Tel (747)272-**** it worked for some time and then stoped working I whent where they gave me this phone but I found nobody who could help me,now what should I do for this matter, please kindly help me.
    Thankyou for your kind co-operation
    Yours truly V.Sirjanian

    Reply

  156. Hey Im desi. I get ssi checks from my dad passing away. But I don’t get them aanymore beacuae I’m no longer in high school or living with my mom that kicked me out. I’m only 18. I am homeless I go from hosue to hosue at night trying to stay warm. I have a slide phone but it don’t work at all and I can’t afford it. I have ADHD and bipolar and schizophrenia. But I cant afford my pills anymore there to experience i cant aford to see a doctor anymore and my mom sam club insurance don’t cover my pills or my doctor appointment. I’m so stress a lot not having a phone to call anymore for help or someone to talk too. I hope you guys can help me out. Thank you. Im looking for a email soon.

    Reply

    • Desirae if you have ADHD and you are Bipolar and Schizophrenia, then you qualify for SSI yourself and since you are 18 then you can get your own SSI check. You will be able to afford your pills and be able to rent a room or something so you won’t have to go house to house. Once you get an SSI check for yourself, then you will automatically get Medi-Cal if you live in California or Medicaid if you live in any other states other than California.This will help pay for your doctor appointments too because this will be your medical insurance. So then you also will be eligible for a government phone too. So go to the Social Security Administration office in your town and tell them that you are 18 and have ADHD and are Bipolar and schizophrenia and you want to apply for SSI for yourself. Ok I hope this information helps you.

      Reply

  157. You have a scam artist running your Lexington Kentucky branch. She is working people like a stripper in a club
    $2.00 fee to use a credit card
    $10.00 for a broken SIM card that magically repaired itself when she was pressed
    This women is ripping people off right and left

    You need to do something about it

    Reply

  160. I was wondering is there a free internet service that you can get on your phone and or tablet? I have been waiting to find out is there free data on the budget mobile phones?

    Reply

  162. I have a BLU NEO 3.5 phone but it was cut off, and I cannot reqach anyone that that can get it turned back on
    Who can I contact to see why they turned my cell phone off. This is very frustrating. Please inform

    Thank you

    Bill Newell

    Reply

  163. I haven’t been using my phone because I don’t know how to get it set up. I’ve been trying to make it to the next counter where there is a T-Mobile kiosk that I don’t have a car and rely on other transportation. Do you have any suggestions as I just don’t want this phone sitting around. I need to use it

    Thank you

    Reply

  165. I’m trying to get a upgraded phone and can’t find where to obtain one. I have been with assurance virgin moble for over 2 years now. Can you help me, please. I live in Winchester, KY. Thank you, Mary Anne

    Reply

  166. I’m trying to sign up but it’s saying my username and password are to short I’ve tried many different things and nothing works someone please help me.

    Reply

  167. I need a cellphone it hard for me to to get a job I been in residential program and hospitality a lot because I have a angry problem I’m getting better but I’m not there yet with my angry soi have a little pay roll right now my ssi is low because I’m in a dmh hospital setting and get take care of but I need a for my own backup and privacy so people won’t get in my conversation

    Reply

  168. I applied for a budget mobile phone and was told it would be mailed to me was given a tracking number but don’t know how to track the the what do I do

    Reply

  169. Hi, I was just on the phone with a woman at your store. She was very friendly and helpful. She put me on hold to find out if you had a store here in Paradise California 95969. I waited 12 minutes for her and my phone went dead. Does it take that long? I would like to go directly to get my lifeline smartphone. I have MS and can’t be without a phone for the length of time it would take to mail me one. I fall a lot. Please call me back 828-**** or email me at *******@ymail.com. thank you very much. 🙂

    Reply

  170. I have been using my Boost Mobile cell for the past month, but cannot add more minutes, although I have purchased a $20.00 Re-Boost Card. How can I add minutes?

    Reply

  174. I just recently received a free budget mobile phone in Madera, Ca. Right I’m in Fresno and it says there is no service, why can’t it work outside from where I purchased it?

    Reply

  176. I have a budget phone that is broken, can i get a replacement? and is there a Verizon carrier phone that seems to be the best company which i can recieve a signal where i live if possible, but i will take what i can get. thank you very much.

    Reply

  178. I need a replacement…the screen on my phone broke and I can’t see anything..I tried calling customer service but I cannot get a human being on the line..please help.. (760)960-****

    Reply

  182. i live in Ventura county Ca…..were would you be located to get a free cell phone. iv heard you set up at OXNARD TRANSPORTAION CENTER. but i go everyday and your not there. can you tell me were you will be

    Reply

  184. I have been thinking about switching providers. I have Assurance at this time, thinking about Budget. My question would be what type of phone do you receive with Budget ? The phone I received from Assurance well lets just say I call it my Barbie phone. My fingers and buttons don’t work well together.

    Reply

  186. THIS .IS IS THE WORST CO. I HAVE EVER DEALT WITH.. I HAVE NEVER ONCE GOT A PHONE THAT HAS WORKED CORRECTLY. 3 MONTHS AGO MY PHONE STOPPED WORKING.THEY SENT ME A REPLACEMENT PHONE THRU T-MOBILE.WHERE I LIVE I DO NOT HAVE ANY BARS SO THE PHONE WAS USELESS. I CALLED THE CO AND EXPLAINED EVERYTHING TO THEM. THEY SAID THEY WOULD SEND ME A DIFFERENT PHONE..THEY DID-THE IDIOTS SENT ME ANOTHER T-MOBILE. SO FOR THE PAST 4 MONTHS I HAVE HAD TO BUY A CHEAP PHONE AND A PHONE CARD EACH MONTH. I THINK I SHOULD BE RE-IMBURSED BY BUDGET. I STILL HAVE NOT RECEIVED A PHONE FROM BUDGET THAT I AM ABLE TO USE

    Reply

    • I completely agree I’ve had 3 possibly 4 phones from them not one of them has ever worked. They continued to say the phone is running out of data whatever I don’t believe they know what they’re doing so I’m just asking them to release me so I can go somewhere else and get a different phone. Rather me be offering smart things these are the worst you can’t put anything in them. None of my apps are working. It keeps saying to clear space because the phone is running out of storage space and I have a 16 gigabyte micro SD card in the phone. Nothing is on the SD card. This is the worst company I’ve got three three times now I’m probably going to be winding up with the 4th. Their customer service sucks in Ohio! They are completely completely pathetic! While they may be great in other states they are not that great in Ohio.

      Reply

    • At least you got a phone. It’s been over a month,they had my phone shut off and still never sent a phone. I am Filing a complaint with the P.U.C.

      Reply

  188. I am a senior. I live alone. Borrow other peoples phones. Home phone doesn’t work when it rains. I have lifeline, but can’t keep in touch with family in Paul’s valley, okla. Also friends scattered around different states. Gets lonely . it rains a lot here in crescent city, CA. I have no transportation, so I am grounded.

    Reply

  189. i have tried to sign up, but I keep receiving an error saying my address is already in use, and to contact you The 888 number above is useless How do I receive answers?

    Reply

  190. Hi, quick question ? I applied for a ph. Received ph. no but havnt received ph. Was just curious if my ph.has been shipped? THANK YOU !! for your time.

    Reply

  193. I was unable to renew my budget mobile phone within the renewal period time. how can I get my phone re activated ?

    Reply

  194. hi is there a physical location in san diego ca I have a budget cellular phone through the program It did not come with directions I do not know how to use the phone plus there is some kind of block on it I have gone to various phone stores independently but no phone techs know how to use either ???? Note; I have gone on the internet and found five locations or kiosks but all are out of business HELP please

    Reply

  197. i would liek to get a phone as well as work to give away the phones in california, san gabriel. please send me more information about how i can do both

    Reply

  198. How can I change my VOICEMAIL ANNOUNEMENT message ? I have service through Budget Cellular, part of the government provided cell phone program.

    Thank you,

    Mark..

    Reply

  199. buget cell website page never works proper..when it do work there is still a problem keeps saying enter s.s.n. number.i know my s.s.n. number but it won’t go through. other problem send prove. can use webcam. but when doing that web page keeps saying something went wrong…wrote to address for budget and haven’t heard back been over a month. phone number is always busy and never get reply back from leaving voice message…..what is up with you people ?…fill out web form > why can’t you people call,fax.email welfare to verify prove / outside of you people so dam lazy…but when it comes to taking peoples money for buying plans you people have no problem there…

    Reply

  201. How do I get a cell phone if the address is being told that someone else is using it? But the person doesn’t live at the address?

    Reply

    • How do I get a phone from you guys? It keeps saying someone else at this address has this phone already but they moved out 4 months ago to Washington. I need this phone due to hardship, I can’t afford any other phone. Someone please help me

      Reply

  206. I have a post office box and can’t get a phone delivered thru that. Where can I get a list of the stands that pop up places?

    Reply

  208. Hi Budget…please help me if you can? My best friend and I both need help with our Budget phone service. The problem is identical. We both got our gov. Phones at almost the same times…a few days apart..allmost a year ago…not quite though. Today. For unknown reasons both of them have been shut off. I have had other phones but not at the same time.and the phones Ive had, were stolen.

    Reply

  209. I’ve been trying to get service from Budget for over 2 months. My Medicaid card wasn’t acceptable, as many counties in CA use a managed care company to administer the program, and -even though I told them inadvance about it, it wasn’t o.k. They send a packet w/CA Lifeline application and request for other proof, which took 2 weeks to arrive in the mail. Called Ca Lifeline and asked if I could send it directly to them, or it would not get to Budget and back to Ca by due date. Since it had a pin # that was fine. Two weeks later, Budget is saying they want me to start over. All the other programs (companies) I’ve been interested in don’t allow over the phone or online processing. They want me to go to kiosks-the closest being 220 miles away. I currently pay Puretalk, USA $10/mo for 250 minutes and my ISP-Sonic throws in home phone w/internet “free” ($15 in taxes and fees) whether I want it or not. I was hoping to save $10 a month to add to my limited food budget, but w/ all these free gov’t cell phones, that doesn’t look likely to happen.

    Reply

  214. What is really wrong right now is that I have been qualified to your program. An I had seeing problems with one of your phone’s an so I was making arrangement. With you to get a bigger phone so that I would be able to see who is calling an text! An you shut my phone off an I have never heard frome you! Now I was even given the runaround…. So I guess your a company that doesn’t care for the people just the cash you can get!

    Reply

  216. I have a metro pcs Samsung Galaxy Core Prime and I want to know if it can be unlocked to be used with my budget mobile account

    Reply

  217. It won’t even accept my sign up!

    It asks me to choose a user name and a password and it says its invallid. After about 60 tries it accepted the user name it was rejecting but not the password. I tried choosing every concievable password only to be stumped!

    How in the hell do you get customers if this is their first experience! Its like trying to win the lotto!

    Reply

    • Same here. You need to call the toll-free # and find something to do with your time while you are on hold. If neccesary, use a friend or relatives phone.

      Reply

  220. Is there anyway of seeing my call history I lost my cell and had very important #’s on it and need them. So is there anyway of looking up my call history online?

    Reply

  221. My budget government phone I got has been cut off I need to know why and what I can do to get it back on again or obtain another phone with new number please contact me I also called the number here and left my numbers on voice mail thanks

    Reply

  222. I would like to know if someone living with you that have a hearing problems would they be entitled to get a free life line phone if the other person has a life line phone?

    Reply

  223. I have no idea what phone i am getting. But also i dont know my last four digits of my social security. So how do i see what phone im getting.

    Reply

  226. I was wondering if you know where there is a Budget set up here in Ponca City OK 74601 I am needing a free phone please……Thanks

    Reply

  228. I have signed up for a free government phone but you people have never send me the phone I did not received it at all could you check what address did you send the phone to it’s been already 5 months since I have signed up and I had never received my phone my name is geraldine garcia

    Reply

  229. My question is I live in Ponca City and it is easier for me to to to the store or a booth to get a phone 8 2as wondering if you know it here is a booth set up here in Ponca city Ok

    Reply

  231. This is the worse service ever, they sent me a phone full of ants, they were crawling all over the outside and inside of the box and also crawling out of the phone, needless to say the phone does not work, I was told I would receive a replacement phone in 7 to 10 days and I called and they said it still had not been shipped. The government should shut this company down on their program, they are not providing services the government programs think they are. NASTY!!!

    Reply

  232. My name is John Romeo I applied for a free government phone I was sent one I made one phone call in August I don’t understand why the phone will not let me call out or text it states that I need to purchase a PIN number and Phone time can you please help me resolve this problem you can leave me a message at the above AOL address thank you John Romeo

    Reply

  235. Today is the 9th of september and my minutes or texts didnt refill and it says its suppose to refresh on the 9th ive called 611 and dont have the option to talk to anyone please help thanks

    Reply

  237. Hello, My wife returned back her free cellphone that you provided to her., never waste even 1 (one) second on it., we returned back to your address as follow:Budget Mobile 1325 Barksdale Blvd. Bossier City, LA 71111
    and it was certified via USPS., You guys signed that slip and was release to your company at the above address back on August 19th. 2015
    How can we go by Cancelling this service as Phone was returned as never use at all and Now One answers the phone line provide above?

    Reply

  238. I HAVE STRUGGLED FOR YEARS TO GET AND KEEP INTERNET, I AM GETTING CLOSE TO GOLDEN YEARS NOW , WITH INTERNET I CAN GO AND CONNECT TO EVERYTHING

    Reply

  239. yes im from oklahoma and i like that 500 mb of data thats more than wat im getting now im qualified thru sonner care medicare disability watever u need ive got dart phone which i can drop anytime i would like for u to send me some info do u have a represenitive in muskogee oklahoma my zip is 74401 im going to call u monday and see wat i have to do i cant get enough data with these crooks here in oklahoma

    Reply

  240. I waited about a month to receive a dead phone, after signing up at a local store. Called the number for Budget, 2+ hours on hold the 1st time, then was told the phone was dead & I could discard it, and they’d send me a new phone in another 3 weeks. A month later, NO PHONE! Called to see what was going on. Then was told they hadn’t sent out a phone, but would in the next 10-14 working days(essentially another 3weeks!)
    I was sent another phone that doesn’t work, at least not in my area (despite the “sales guy” signing people up assuming me it would (I live in a rural area where apparently these cheap phones either can’t hit the tower due to cheap antennas, or they aren’t compatible with the local tower).
    BE WARNED! TALK TO OTHERS WHO HAVE LIFELINE SERVICE IN YOUR AREA! AS THESE PHONES ARE VERY CHEAP & MAY NOT WORK IN YOUR AREA!
    CUSTOMER SERVICE IS PRETTY NON-EXISTANT, SO BE CAREFUL!
    PAIN IN THE REAR TO DUMP A “SERVICE” WITH NO SERVICE TO CHANGE TO ANOTHER!
    Many calls later, being hung up on (or “disconnected” with no call-back & only AFTER explaining the issue, that no phone service for over 2 MONTHS!)
    I decided the hours on hold, the recording changing to “no one is available” after another 2+ hours on hold, no I’ve” service online as their recording states & a call-back from Canada on the one call they did return has me wondering if this company isn’t just a scam?
    I dunno, but has been a HUGE headache for myself & others I’ve spoken to.
    I’ve filed a complaint with the FCC & plan to file with the FTC & the Public Utilities Commission, and perhaps the AGs office.
    I’ve notified this company to cancel my contract, yet then I get an email asking for a phone number (that I’ve never had) and personal information?

    They cannot bring up my information from my email address on file?

    They’re asking for me to email them the last 4 digits of my SSA number too?

    Not too bright in the IT department either!

    WORST company “service” I have EVER dealt with in my entire life!

    Going to try another once this is resolved.

    Nearest “store” is 300+ miles from me! Why on God’s green earth would a company like this have someone signing up people that far away from the nearest storefront?

    Be VERY wary of this company at least!

    Makes me wonder if this “free phones” thing is just a scam?

    Something’s seriously wrong to have so many complaints on the web!

    Best to find a local mom & pop shop that provides these phones, and I discovered they do!

    These phones are garbage, worthless 2nds that don’t work!

    Not happy or amused!

    Reply

    • I have service with safelink, I lost the phone sometime ago and just went through a major cell phone store and purchased another phone that I can no longer afford. Safe link sent me a letter letting me know that I am able to get phone service as well as a replacement phone, I have given them the replacement code that they sent me, as well as qualifying information, and still they will not send phone! They say because of my qualifications thru the goverment I should get phone but, no one from safe link will send phone! what good does it do for the government to have this program but you cannot get the phone that you qualify for? This is so sad!

      Reply

  241. this is more of a question than a comment. Im really disappointed in choosing BUDGET as the company to recieve my free gov. phone. Dont get me wrong, i do appreciate the fact that i get to have a phone but im not a child and the phone is not a toy, but i have recieved my replacement phone through the mail yesterday,,(it took 21/2 weeks to get it), and it might as well be a toy for my child would get more out of it than i have with my first, and now my second phone. here is my delima: when i go to plug in the charger that came with my motorolla flip phone it comes up saying, “unauthorized charger”!!! What the heck does that mean, I do know that it wont charge and anybody and everybody that I have asked about it scratches their heads as well. Now going on a third week without a phone i cant get in touch with anyone by dialing 611 cause i have a dead battery. i have been seeking employment and this might have really affected my security and my future. i would appreciate some insight to my delima, cause as far as i see it, you are waisting money and time.

    Reply

  242. I am getting a thing that says message memory full and i dont understand why cuz neither my text message inbox or my voicemail box are not full please help

    Reply

  245. I just recieved my phone from Budget and I can’t seem to be able download facebook and certain apps. Is there a reason for that?????

    Reply

  246. I’ve had a budget mobile phone for about 2 months (In California) and all of a sudden it wont send any messages or let me call anyone. i don’t know what to do or whom to speak with the help me with this but i really need help.

    Reply

  247. Wow!! The employees within this company showed talent the day that I was able to cross paths with them 8/22/2015. There work conversation was great, great focus and they possessed an incredible talent to share the needed and requested information. Well aligned with the needs of the applicant and within guidelines of a non-profit/profit organization!
    R.G

    Reply

  248. I would like to get a govt cell phone. I have medical. how do I get my copy of my card toyou. doing it by online is tough since I do not have access to a printer. if I have to send the copy thru regular mail I will, but how long will it take once you receive my copy will I receive my phone. thank you for your help.

    Reply

  249. Your company is the absolute WORSE company to get a hold of! I have been sent Two phones by your company now, the 1st phone kept dying on me and I tried replacing the battery and it still would not stay on, Now this 2nd phone you sent me is dying all the time it appears the battery is NO good BUT guess what? I cannot replace the battery! I call your number but there is NO option to speak to a representative about replacing the phone, your number just keeps hanging up on me so your company cannot be accessed by phone, I NEEd a REPLACEMENT phone again because the one you sent me has a bad battery! I am ALSO spending a complaint to the CPUC concerning the phone number you have and how it is IMPOSSIBLE to reach your company! And How you keep sending out defective phones! I would like someone to call me back concerning this issue I NEEd a replacement phone or I am going o go with a different company!

    Reply

  250. Hi we’re a family off 4 I’m 32 yrs old been with my hubby 16 yrs have two boys 13 yrs old the other 4 and autistic and my husband got fired to hire 2 worker at a lower rat ridiculous due appointments shopping life it would be a miracle if we got a free phone

    Reply

  254. I called to find out how to return the so call free phone. Call twice and left a call back number. I called at 7:05 A.M. and then again at 11:05 A.M. on August 17,2015. No one has called me back. I need to find out if I still need to fill out the form, and send it back before I get an answer. So far your customer service sucks.

    Reply

  255. I am a disabled veteran, 68 years old, recently confined to a wheelchair. I do not qualify for a free phone in any of the categories listed above, however, I’m hoping there may be a program for physically disabled. Please let me know.
    Thanks.

    Reply

  256. lost my phone u guys make it impossible get a hold us u pl;ease cancel that line and replace mr a new one thanks

    Reply

  257. Are these phones not able to download apps? I’ve tried many times before and after a long period of time, apps are still saying ‘Installing’ but nothing has been downloaded.

    Reply

  258. I have had Lifeline Cell phone service ever since Reachout Wireless was the only choice in Ca for cell phone service. As more providers became available and offered more minutes, better phones, etc., I would switch companies. Recently here in CA there has been a hard sell for lifeline cell phone costumers. And it would be fair to say I have switched about 4,or 5 times but it was only the last time that I actually switch with a Street Vender. This one was from Budget (who was giving out the phones then and there)who basically stopped me as I was coming out of the store. For whatever reason I signed up with him. Letting him know that I currently had Tag mobile. He told me not to worry about it and that they would take care about the switching. I would have called tag myself had he not told me that. so a few days later my service with Tag service stopped. But then a week after that my Budget phone service stopped without a notice. I don’t know Budget but they gave Ca lifeline a wrong address . I have no where they got the address they put in. But it led to me getting my service suspended. So, basically I have reapply. In all the times that I have changed providers this is the only time that this has happened.. So I’ll reapply but I’ll be damned if I let Budget be my carrier. There a Verizon company anyway, and Verizon is corrupt as hell.

    Reply

  260. I applied for a free budget phone it’sbeen about a month and I still haven’t received it in the mail somewhere how can I cancel it so that I can reapply and get a phone from a vendor whom has the phone on site so I won’t have to wait for it in the mail?

    Reply

  261. I received one of your cell phones it does not work it keeps saying insert sim I can not even dial out phone numbers I never had problems with my other provider like this I’m not sure what to do I need my phone to work. Please if someone can help me or maybe send me a phone that works and I can send this one that does not work back

    Reply

  262. I got a phone from your Fresno Ca store and it does’t work right. The recipients of my calls cannot understand me. Is it possible for me to get a refurbished phone of a better quality and transfer my sim card to it? If so what phones are compatible?

    Reply

  264. First off I’d like to thank the operators of this website for being extremely patient and helpful with everyone’s questions. I would also like to thank Budget Mobile for answering questions about their services on here.

    I am currently with Access Wireless and would like to switch over to Budget Mobile. I have already been approved for California LifeLine. My question is can I keep the same Sprint phone that they gave me or will I have to use the Budget Mobile phone they send? Secondly, I would like to know the network provider for my area under Budget Mobile. I live in Los Angeles. Finally, will the data speeds be at 3G or 4G if I purchase the California Connect LifeLine Plan with 3000 MB for $28/mo.

    If you can answer at least 2 of those questions, I would greatly appreciate it. Thanks.

    Reply

  266. I already have been approved for free lifeline cell phone service. However I don’t like entouch wireless ss my service sucks. Phone won’t work. Have had it reprogrammed three times and is not working again. How so I switch to your service

    Reply

  269. HI MY NAME IS CHANSOTTHY AND I SIGN UP FOR A FREE PHONE AND I STILL DONT HAVE IT AND WHERE CAN I GO GET IT AT?

    Reply

  270. Is there away to have your number changed. I’m currently using the free phone but need my number changed getting unwanted phone calls

    Reply

    • You left this comment on our Budget Mobile page, so we assume you are one of its customers. If so, contact them directly.

      Reply

    • Maybe. But it depends on what model of Android you have. Budget Mobile’s website says, “We offer a variety of refurbished phones, ranging from feature phones to low-level Android and Blackberry.” The only way to find out more would be to contact Budget. You can find its contact info in the article above.

      Reply

  272. Hi I got one and been using it for two month now and it deactivated its self please tell me y this happened

    Reply

  273. stay away this company is an joke it’s been close to an month and still no phone all they say is call back if they don’t have phones then they shouldn’t be taking lifeline orders it’s fraud, found out from my friend who sent his phone back they have not sent him an phone let and it’s been close to 3 months now he went to another life line which is what i will be doing.don’t waste your time with them

    Reply

  275. I purchased a mobile phone plan earlier today. Your service was excellent ,very professional and thorough.. I will recommend you to my friends. Sincerely Deborah Seaquist

    Reply

  278. i have a noit18 and i have the california lifeline plan. i am not able to receive any picture messages. why?

    Reply

  279. I currently have a BLU NEO 3.5 from BUDGET MOBILE, and it works fine, except I would like a phone that has DOUBLE CAMERAS so that SELFIES would be possible to take.

    If you have any smart phones that have this capability, can I exchange the one I have for one that does possess a double camera??

    Also, do you have USER MANUALS that are full size so I can actually READ the WORDS??? I am a senior citizen and am Hearing Impaired. What device would you recommend I use with my phone to greatly amplify so I can hear and understand what the person on the other end of the line is saying??

    Reply

  280. beware of this site people. you post anything derogatory about wireless carriers (their bread & butter) they will delete you. very scammy

    Reply

    • Really? That’s not the case. Take a look at all the complaints on the site–there are a ton. The only ones that don’t get published are any useless comments, such as “Gimme Obamaphone” or many of the ones that are filled with personal information that is too spend the time much to edit out (people should know not to post addresses, phone numbers, social security numbers…).

      Reply

  281. my phone was turned off due to a lack of information for the life line program, The representative said I needed to add how many in the household and to contact you with this information to restore my services for phone #559-373-**** Diann Bostick

    Reply

  282. I had called for a replacement phone and was told that they as going to send me a new one out within 7-14 days and i t has been way past that so I called back and now they are telling me well u have to wait and see if u qualify for the phone now and I already qualified I just needed a replacement but can not seem to get one.

    Reply

  283. I currently have Reach Out Wireless and would like to switch to Budget, because of the data they offer.My questions are 1. Can I switch? 2. I have my own iphone can I use it on budgets network? 3. Can I keep my same number? 4. The phone currently using is not my IPhone.

    Reply

  285. How do i become a vendor for budget mobile? I would like to setup a stand where i live. There isnt q vendor anywhere out here

    Reply

  289. Hi I filled out an app to get the lifeline phone I was just wondering if my app when through if not can I call and apply online please let me know thanks

    Reply

  290. I know a small group of homeless people who just got their Budget Phones here in Ca. there is a place here in Ca. that allows the homeless to charge their phones. but the Budgets are not holding a charge and some not even charging at all. What is wrong with their phones?

    From DanXCrystal + the homeless

    Reply

  291. I have recently recieve a phone … at this time I have forgotten the drawn password, is there some way I can call and have the phone reprogram ????

    Reply

  293. fianical problems and health problems. i’m disabled with income of 538.00 a month total income.
    having to give up my internet and phone july 15 2015..

    Reply

  294. I’ve been waiting. Since April 17 to re
    ceive a phone have not got one yet I have an old Verizon phone if u can just put my free minutes on it so I won’t have to wait any longer

    Reply

  296. yes ive tryed assurance wireless for a cell phone here in ca. but there is no personal coverage where i live in my ca area,now what

    Reply

  300. Don’t understand how to use voicemail all it says is that all circuits are busy right can some one help

    Reply

  302. I am legally blind with low vision and on Disability. But I can not find a single vendor with a phone that is set up for “low vision” and or the blind.
    Because your phone program is also for the “disabled”, it should include such a phone with large enough symbols on the screen for use by people with “low vision”, of which would also be “a draw” for many people that need reading glasses, too. So I am not talking about just installing various APPS for people with low vision and or blind. Additionally, a Smartphone with a good enough camera to enlarge print and make it readable would be of great use with everything from a newspaper to the small print on various products. Of which would be in addition to a “bar code reading app”, for use when shopping.

    In short, I believe this to be an ADA Violation and fail to see why you do not correct this when it would also improve your sales by addressing such needs in the general population.

    Reply

    • Why don’t we come up with a few servants to take care of your daily needs as well. I’m sure it must be ADA violation for you to not have assistance.

      Reply

  303. I have lifeline on my verizon land line but it still cost me $30 a month!!
    I was wondering if I get budget mobile phone can I still have my land line number or will they give me a new number?
    THANK YOU

    Reply

  304. hi i wanted to know if i can qualify after i cancelled my account, i dont remember when i canceled it .

    Reply

  306. Hi i just got my free phone today for the lifeline program and ive decided i dont want the program. The phone is still in package. How can i terminate service and return the phone. Someone please help me.

    Reply

    • Call your vendor and cancel. Or, if you don’t want to be on hold for an hour with a company just to cancel, just don’t use it at all for 60 days and it will cancel automatically. And they won’t care about getting the phone back or not.

      Reply

  309. Yesterday I was signing up for a phone and one of employee attack me with a Gatorade bottle threw the juice all over me and i hurt my leg very bad she’s a employee of Stockton California area her name is ****** I tripped and fell when I tried to get away from her I didn’t want any convertation with her can someone please get back to me about what happened on June 8 on a Monday evening I was with my family and my children and her and her mother were threatened my family and said they were going to shoot us and also she called me bitch numerous times and she also threw my id off the table can you please take care of this I felt threatened

    Reply

    • We are not affiliated with any vendor on this website, so unfortunately we’re unable to help.

      Reply

  310. I am trying to get a cell phone and on line it can’t verify my address I gave my 911 physical address don’t have a house address just RR box number
    Can you give me the address in muskogee for office where I can go get a cell phone Thank you anita 911 address 113468 s 4299 rd or rr1 box11210 porum ok 74455

    Reply

  311. Is telling me that my device has been block up for safety reasons. ” that I am accusing of viewing /storage and /or dissemination of banned pornographic, I am old enough to see xxx movies. Why am I block of !!??

    Reply

  312. this phone has no volume memory card dose not work phone will not down load phone numbers phone memort card needed to operate because the phone registered airport area for local

    Reply

  313. I am eligible for low income internet and mobile phone. I am on Medical and Food assistance. I live in Los Angeles, please tell me how to apply.

    Thank you.

    Reply

    • Just go to the website for Budget Mobile Lifeline, and they will have a button that says “sign up/sign up now!”. Click on it and it will start the application process. You will need to send them proof of your eligibility before they even ship out the phone, and it says on the website that it might take up to two weeks to be approved. Also, be very sure that Budget Mobile is the right plan provider for you- there are multiple providers out there, and some offer better plans than others.

      Reply

  314. I signed up with Budget Mobile on Friday in Bellflower Ca with Jose Beltran. I was promised a Verizon Rhyme phone but got a cheap used phone. I apologize for the cheap part but is there any way of changing it to the Rhyme I was promised? I have called Mr. Beltran but just keep getting the run around.

    Reply

    • You are right! Thank you. We’ll research and update appropriate pages. We also just noticed that in Oklahoma, they are offering free minutes, free texting and 500 MB of data.

      Reply

  316. HELLO, I HAVE TRIED 3 TIMES WITH FORMS TO FILL OUT. CAN NOT GET ANYWHERE. I NEED A BREAK. I AM 83 AND CAN USE A CELL PHONE. I STILL NEED MY HOME PHONE, DOES THAT MATTER? THANK YOU ANNETTE SIKULA

    Reply

  317. I have a budget mobile lifeline phone last month on the 26th of april my phon stopped letting me make calls i called the number from different ohone and it said the wireless custumer has a messeging sevice that hasnt been set up yet meaning my service is still on just unable to make calls can you ping my phone and sendme a response via e mail? my number is 404 548-**** thats my budget no. can you send something to my device or my email adress? thank you for your help with this issue.

    Reply

  318. I want to switch to budget mobile instead i have assurance wireless i was trying to do the switch online but it wont let me xan you please hwlp me , thank you.

    Reply

  319. Before, we did sign-up your agent offering “VOD” smart phone.
    But when we received by mail is totally different. It was very old phone.
    Please, close account now. Or just give the one you guy offer at first place, would you?
    Thank you.
    Prather family

    Reply

  321. i have a budget mobile and its not the touch screen one either i have the older phone but i can not send pictures to anyone and i can not get pictures from anyone it keeps saying network error what do i needa do to fix that and can i get a upgrade on my phone

    Reply

  323. I need a copy of my phone records from May 21;2015. How do I obtain these records? I am willing to pay to get the records. Please email me back. Thank you very much

    Reply

  324. got your phone no book let john labonte ***** Marysville calif 95901 why did you not send me papper work with it

    Reply

  325. I sent you my info last week i even up dated for you and all it says in my order acct. is that your sending me a packet i can go some were else if this is not convince for you. please e mail back thank you. Cheryl

    Reply

  326. I have reachout wireless, but would like to switch to boost mobile. I called to get an answer, but to long of wait left my number for a return call but no one called. If I switch can I keep the same number from that company.

    Reply

    • I would not count on receiving a return call. Keep calling until you reach a live person.

      Reply

  328. I have the California LifeLine program on my home phone. I know California will let me transfer my home phone number to a free Government phone with unlimited text & unlimited minutes. PLEASE TELL ME if I can purchase a NEW CELL PHONE from you, I had a phone thur you and cancelled it because it was used & didn’t work. I”m still interested, but I want to just pay for a new phone.

    Reply

  330. If I’m already an agen, is there another site I can use other than the articulate site that has the slides and a quiz to pass, that I can use

    Reply

    • I would like to get an upgrade to my budget phone. How can I do that? Can I do that on line since the nearest budget store is over 2 hours away??
      Thank you
      Trish

      Reply

  332. I am hearing impaired and wear hearing aids. The kind that are molded to fit in the ear. Does your company or service provide an adaptable phone?

    Reply

  333. I made a mistake on phone how do I get back on budget I thought you were safelink I got a paper in the mail to fill out I did assume it was a follow up now im with out a phone at all told ii have to wait 60days to get back on mistake

    Reply

  334. I would like to know where I can purchase additional phone minutes for my phone the # is 951 579 9343

    Reply

  335. Hello. I want to get a phone with data for my daughter. Can you please let me know of a lifeline program near Moreno Valley, CA ? Thanks.

    Reply

  336. I now have California lifeline for a caption call phone. I also would like to have a cell phone for text. Can I get a cell phone through this program. Thanks

    Reply

  337. Hello. I recently applied for a free phone. I qualified for it, and it says that my order has been submitted. But it also says that i need to upload my proof that i qualify. Which makes no sense at all because i have already uploaded my proof. And when i go to my account i can see it. So what do i do? My proof is right there with my order so i don’t understand why it would say that. I tried contacting budget mobile, but no reply yet. Has my phone been shipped or is it still being looked at?

    Reply

  340. I tried these people this morning. Same ol’ same ol’ couldn’t hear me gpt to the point of demanding a supervisor, was refused all she did was ask how to spell my last name 14 times.. they claim Connecticut is a free phone phone state to them. It is in their ad. They say tthey do not cover Connecticut. They hung up on me 4 times.

    Reply

  342. yes my name is Shawn Powell I received a call from you yo hit me up old dirty a** phone many buttons and I don’t want this phone I need to wait if it is send this phone back to y’all so can someone get in contact with me cause I tried to call and it gave me the runaround so can somebody get this message and give me a call so I can send this phone back to you or send me some in this phone but I have my address I just received the phone today so someone please give me a call as soon as I get this message

    Reply

  343. I recently applied for my budget cell phone and I opted to not pay for the $45. to be able to use Internet at this time, is there a way to be able to still pay for and have internet when I can pay for it later?

    Reply

  344. I cannot remember my PIN for my Voicemail on my Budget phone. I have tried getting help from Verizon, Verizon Wireless and they cannot help me. I was referred back to Budget. Can you help me? All I need is to reset my PIN for Voicemail.

    Reply

  348. Got my phone in the mail today 4-15-2015 was told it would be on and ready to go.Will can’t make calls get calls or text not too happy right now. Can’t get ahold of my doctor couse I have no PHONE!!!

    Reply

  349. HI, i am thinking of appling for the free cell fone and i know i qualify, BUT I WOILD LIKE TO KNOWI IF I WOILD HAVE TO DICONTINUE MY HOUSE FONE THAT HAS LIFELINE SERVICE ON IT ALSO??? TY VERY MCUH FOR THE INFO,, RICKI

    Reply

  352. Hello friends,

    I believe I qualify for this wonderful program. I already have an inexpensive flip-phone cell phone, (from AT&T), and I’m currently using AT&T’s inexpensive 10c a minute no-contract monthly service. So I wonder if I could do two things: could I just get the free service, using the phone I currently have? Also, can I keep my current cell phone number, which I like?

    Reply

  353. Hi,

    I run a homeless outreach program that speaks with 100’s of homeless people a day. I’d like to sign up to be a provider of Budget cell phones. Can you please call me to discuss, 415 940 ****

    Greg

    Reply

    • You can transfer your cell phone number. But you’ll need to reenter your contacts unless you have some software that does that for you.

      Reply

  356. I just got my phone yesterday. It has been stolen already. Please help. How can I get a replacement a.s.a.p.. Thank you Richard ******* ******** dr santa rosa ca, 95404
    707-546-****

    Reply

  357. I believe I qualify for a free cell phone. I have Medi-Cal and I also use a Federal Housing Assistance Program (Section 8).
    Thank you for your consideration.

    Vladimir Rachmanov

    Reply

    • You need to contact one of the companies in your state, or Budget Mobile (info above) directly.

      Reply

  359. I have filled out the forms at least 10 times and answered all the questions,and when it comes back it says cannot validate address? Cannot find street?? It is a dirt road. I live 2 miles from the nearest paved road,but I assure you there is a legitimate
    Residence here?please help.
    Thank you… deneen

    Reply

    • I. too. live on a rural dirt road, no mail delivery, etc.. However my road has a name and I have an address number, which is the same physical address that the state (HI) social services has had for me the past 15 years. I have filled out the online Budget form several times, giving my mailing address, then my physical address, and then indicating the mailing address as my shipping address. Keeps getting bumped as “Not a valid address” or some such reason. Us oldsters out here in the sticks really need these phones, but Budget seems unable to provide service. Have you or anyone else had any luck overcoming this obstacle?

      Reply

  362. U GAVE PEOPLE IN MY HOME SMART PHONES BUT U LIED TO ME AND GAVE ME A 20YR OLD BLACKBERRY PHON3E THATS BULLSHIT I WANT ANOTHRRSMART PHONE

    Reply

    • If you read the article above, it states all of the ways you can qualify. Food Stamps is on of them.

      Reply

  365. I was approved for the free phone the phone, you sent one to the old adress and someone turned it on on my name . another phone was supposed to be sent to my po box due to we dont get mail run on the physical address. i did not get the phone again. i dont have a phone right now or ill call. i dont want a phone on my name that someone is using please resolve this promblem. the account number is ******** my name is **********.

    Reply

  366. I just got out of rehab and I am Miles away from where I got my phone. I called to have the phone shut off because I have no idea who has it andwas told there was NO way unless I physically came in. There is no way possible I can do this. Please tell me I can do this another way

    Reply

  367. I need an owners manual for my new phone. I also need a complete list of features & services that are included for free. I’d also like a list of additional features that are available.

    Reply

  368. The flip phone I have from budget isn’t holding a charger I won’t to change my number to another phone asap

    Reply

  370. I have an account with budget mobil for about 6 months and i always check my account every month to see when my minutes reset and they were supposed to reset today but they never did. Whats wrong? Im always using my phone every day so i dont know whats the issue.

    Reply

  371. I live in Vegas and the provider for the free phone which is for my 75 year old grandfather is Budget Mobile they are rude obnoxious employees working there. I’m currently in LA for a business trip and someone stole my grandfathers phone, I called them to have cancel the minutes and they say to go in into the office with a picture ID. My mom goes to the office the next day and she understands English perfectly she just can’t speak it that well so they decide to move her to a different line since they couldn’t understand her. She calls me and tells me then I call and ask to speak to the manager and this rude obnoxious person answer the phone and is rude and let’s me know that she was not inside the store when I’m like really? I just heard her on the background and then she just clicks on me what type of costumer service is that!!! There’s no corporate number where we can call who is in charge of that place!!! DO NOT GO TO BUDGET MOBILE point blank period!!!

    Reply

  373. Two years ago you could qualify for a free cell phone if you were on MediCARE, which I was and still am. I just re-certified my phone and I believe the recording said you need to be on MediCAID to qualify, which I am not. Do I need to give up my phone?

    Reply

  377. On Feb 27 2015 called gave my card info to get400 talk minutes took money but didnot get my minutes for number 985-772-**** it ₩as 15.00

    Reply

  378. My free budget mobile phone came in after i requested a second one since the first one broke. Whenever I send a call, it displays “failure to call”. Other people have also been able to call my phone. This has been happening for a few days now, can someone help me?

    Reply

  379. I signed up with budget and life line says I have a number with budget but somehow budget has a bogus mailing address and sent my phone to the wrong address. I had assurance and had no problems what so ever. Now I have no phone what so ever and it has been a nightmare trying to contact budget… Please help me! I have called emailed setup trouble tickets I have had it. Please I need my phone or budget to cancellation my account so I can go back to assurance. Please help! Desperate!

    Reply

  380. my mom has a budget phone. she accidently dropped the phone and not functioning. what she has to do to fix or change the phone?

    Reply

  381. I found a budget mobile phone is San diego. Is there any way to get the phone back to it’s owner? I’m sure it’s a homeless woman’s phone as I saw her drop it a few times outside the bar I was at. Thank you.

    Reply

  382. Hi I applied for a phone in the beginning of Dec and I still haven’t received my phone yet, I was approved and I got ahold of some in Jan they said wait a week and I haven’t received my phone call back I’ve been calling for a couple of weeks know and left many messages and still no response from anyone why haven’t I received my phone are heard from anyone pledge respond thank you

    Reply

  383. I was wondering if you can transfer your budget mobile service to another phone you already have. I’m in San Diego, so I’m going through Version? The phone I was sent is nice but the phone I have and used is a very nice one and has all my contacts, pictures etc. etc…..So I’m hoping that I can. Thanks

    Reply

    • Hi Maria. Once you’re approved, it takes about 7-14 business days for your phone to arrive at your home.

      Reply

    • I am using Verizon Internet but they charged me so much. I cannot afford to pay it. Please provide me with cheap internet. Thank you

      Reply

      • Hi Chau. Unfortunately, data is not a part of the LifeLine program at this time. If that changes, we will be sure to let you know.

        Reply

  386. @ Matt from Budget Mobile,

    The above has this in the second paragraph above the

    All states but California:
    FREE, $5., $10., $20., $30, area..

    “Unlike other major Lifeline phone suppliers you do not get text messaging unless you pay to get a better plan.”

    But next to the Free it says this-

    “Free: 250 minutes and 250 texts”

    So which is it?

    I like the fact, that (Budget) has you monitor your listing here at freegovernmentcellphones.net and answers question besides FreeGovernmentCellPhones.net, at least from all of them, that I have read about to offer service in Missouri, which was all of the listed.

    Got one more Q for you, who does Budget use to offer their service through, which one of the Big 4 coverage areas do I look at to see coverage in my area. Ex: AT&T, Verizon, T-Mobile, Sprint.

    Steve

    Reply

    • You receive free talk and text if you qualify for the Lifeline program. Period. You can pay for additional minutes and texts on top of the free offering if you choose. We offer service through Verizon, T-Mobile, and Sprint depending on what area you live in.

      Reply

    • Hi Nicolette. Lost or stolen phones are not covered under our warranty policy. You can purchase a new phone by either visiting one of our retail store locations or by sending a money order for $20 to the address below. http://www.budgetmobile.com/stores

      Budget Mobile Returns
      1325 Barksdale Blvd (1st Floor)
      Bossier City, LA 71111

      Reply

  390. HELP PLEASE, TODAY IS THE 25,SUNDAY AND I HAVE NOT YET RECIEVED MY MINUTES FOR THIS MONTH,TWO WEEKS AGO I HAD TO BUY MINUTES BECAUSE I HAD ZERO MINUTES BUT I CANNOT BUY MORE MINUTES ,I AM 65 YEARS OLD I AM DISABLED AND I HAVE NUMEROUS DR’S VISITS AND I USE HANICAPPED TRANSPORTAION, I SERIOUSLY NEED MY 250 MINUTES THAT THE GOVERNMENT GIVES ME, MY MOBILE PHONE NUMBER IS 612-**** PLEASE ADD MY MINUTES TO MY PHONE , I HAVE 2 DOCTOR’S APPOINTMENT HIS WEEK.

    THANK YOU,

    MRS. PATLAN

    REPLY PLEEEEZEEE

    Reply

  391. I am unable to use my phone its saying online the phone is in inactive stastatus and I don’t know why. Please hlp and advise. My number is 424223****

    Reply

  392. I have no idea who my service provider is. My phone is not ringing so I have no clue if someone is trying to call me. How do I get this fixed if I don’t know who my service provider is? I live in Stockton, CA

    Reply

  393. Hello my name is jessica and I am interested in working for budget mobil I have Lot inexperience in this lifeline program and I have a group of people willing to work so I will love to get a contract..and how much you guys will offer me likebi said I have over 30 reps.

    Reply

  394. I’ve seen at different times tents set up at different locations where you can get an Obama phone right on the spot. Is there a website that will tell you the dates and places of where they will be set up for my area? I live in Phoenix, AZ.

    Reply

    • Hi Crystal. Our street teams are independent contractors, so there’s not a list of when and where they will be. You can always sign up directly on our website so you don’t need to wait to find a street team. http://www.budgetmobile.com

      Reply

    • Hi Marissa. No, that is not an option. If you apply online you will have to receive your phone through the mail.

      Reply

  396. Why can’t I get a person on the phone to speak to? The prompt says to press 9 for a person but it never works.

    Reply

    • Hi Eric. It depends. We generally tell people that you’ll receive your phone 7-14 business days after you’ve been approved. The entire process can take about a month from the time you sign up to the time you receive your phone.

      Reply

  399. Why am I not eligible for a free govt phone? I have applied, and they sent me information and requested verification of social security benefits, that was sent in and I still am having difficulty getting approved.

    Reply

  401. I signed up for phone here in Stockton CA never received the phone can’t reach no one on the phone they medic cal card yes I qualified for phone don’t know the status or why they told me 10 business days no response

    Reply

  402. Ok so I’ve had the budget mobile phone now for about two months and have not been able to make any calls outside of my home. I followed directions corretly and let the phone charge. put sim card in, etc and i only get service in one spot in my house. I live in the midde of town and am not sure why reception is so poor. If i leave my house I am not able to use the phone because of this. Im not sure if its the phone i have or the service the phone is through, which I believe is T-Moblie. Any suggestions?

    Reply

  404. My phone was set into deactivated status because I “didn’t turn in a household information form” which I never received. I have had the phone since 2013. I talked to them last night, 1/5/2015 and I recorded the “household information” with the tech on the phone and was then put on hold and then a machine recording played and disconnected my call. How will I know when my service is reinstated? I’ve followed all the guidelines. Use the phone within the 60 day period, never go over my minutes, and re-certify when I receive the text. But all of this doesn’t seem to be enough.

    Reply

  405. i’ve been trying since 11-25-2014 to reach someone , to receive the free gov. cell phone. have faxed budget all information with no results.i do qualify for program by having a ebt card for food and help on pg&e because of medical .Please Help!

    Reply

  406. They said when you qualify for a free phone you get 1000 minutes or text. You are saying you don’t get any text unless I pay for it . Is this correct? can I get 2 phones ? one for me and one for my husband? Thank you very much for your time.

    Reply

  407. I have tried for two days to reach you to report that my phone was stolen on Sunday, I did make a police report at our local police department they did give me a case number. What do I do next with you, and can I request a new phone?
    Thank you for your help with this matter
    Dee

    Reply

  408. In modesto ca 95351
    Where may people find a kiosk and what days + time so that they to may apply for budget mobile. There are many others in need and dont know where theres a kiosk. Thanks. I would like to let others know.

    Reply

  410. Have been tring for hours this a.m. and again this afternoon – to try to add minutes and cannot get ahold of anyone. Are your lines working? 888-777-4007?

    Reply

  411. Sorry to ask but, i lost my phone and i wish to know if i may replace this service to an old phone without no service to continue having your good free government service. Thank you

    Reply

  412. WHERE IS THE SEATTLE OFFICE? i HAVE A PHONE THAT DOESNT WORK AND THERE IS NO OFFICES IN SEATTLE LISTED ANYWHERE, JUST PEOPLE ON SIDEWALK OFFERING PHONES WHO WONT GIVE ADRESS , WTF? IS THIS MOBILE MEAN NO PLACE TO GO TO EXCHANGE UNWORKING PHONE?

    Reply

  413. Yes I’m getting ready to start school, I’m not working and I have no income. Can you tell me who might offer free internet service?

    Reply

  415. i applied and got assurance wireless and was told I got 250 free mins and 250 free text I did for the first month but now I don’t have any mins and I haven’t been getting the free mins

    Reply

    • @Ms. Cole, if you have questions about Assurance Wireless, please visit the Assurance Wireless Facebook page! They’ll be happy to help

      Reply

  416. This is a good thing for people that really needs them. I think that it is false advertisement in sort of a way because it says you get a whole year free. But at the same time after 3 or 4 months they just stop wworking. Which is right after the warranty so there’s “nothing” they can do about it. You then have to purchase another phone for 21 $ for what they call the basic phone. the price is not bad but the point is that we are promised a year for “free” but it goes out and you have to purchase another phone…. another thing is if you pay 5 $ to send and receive 50 picture messages you have to use all 50 in that same month or the privalage is take in off and you can not send or recive any more pics without paying 5more $ for another 50 for another month. I do like the idea of helping people in need and giving them phones I just wish they would let us know
    up from

    Reply

    • Hi Trice. I’m a little confused by what you mean when you say “false advertisement”? Lifeline service is free for as long as you qualify for it. As to our phones not working; they are refurbished phones. That means that they’ve been used by someone else prior to us giving it to you. Some of these last for long periods of time, others don’t work when our customers receive them (and we replace any phone that’s malfunctioning for free if it is under warranty).

      All of our prepaid services are on a monthly basis and they do not roll over. This is not an uncommon practice in the telecom industry. We’re very upfront about all that information as it is listed on our website in our terms & conditions. If you have any questions, feel free to contact our customer service department at the link below.

      https://support.budgetmobile.com/anonymous_requests/new

      Reply

  418. I fully understand that these phones are reconditioned and they are free, but they are junk for the most part. Very few people I know have received a phone that works properly if at all. The phone I received appears to work ok, I can make and receive calls and texts, but it has no internal phone memory storage capacity at all. I downloaded an operation manual from Verykool and found the misuse of the English language in said manual to be in line with the phone I received, neither one is worth much.

    Reply

    • Hi Ralph. My name is Matt and I represent Budget Mobile. As you say, the phones we offer are refurbished phones. We purchase these wholesale and distribute them to our customers. If you’re unhappy with the phone you received, you can visit any of our retail stores and purchase a new phone for $20. http://www.budgetmobile.com/stores

      Reply

  419. I have been trying to get minutes added to my phone. I get shut out on your site and have called customer but have NOT BEEN ABLE TO TALK TO A REAL PERSON. I WANT THE $10.00 LIFELINE PLAN FOR 500 MIN. UNLIMITED TEXTS AND 250 MB DATA. MY NUMBER IS 208-446-4522. THIS IS VERY VERY FRUSTRATING. PLEASE HELP ME. CALL ME AND WE DO THIS ON THE PHONE. THANK-YOU LUCKIEME

    Reply

  420. I have 2 friends that need 2 get a govt ph- neitherhave em addresses. Can u tell me where in flint mi area i can take them 2 get a ph. Thanks Craig

    Reply

  421. there were some people that came out to the homeless shelter but I didn’t get their name, do you also help the homeless to get a phone too ? thank you

    Reply

    • Homeless cannot qualify as they do not have a physical address. They can’t use a shelter’s address unless they are the only one so far to use that address, as only one phone allowed per address.

      Reply

  422. You guys sent me a Motorola Q, the phone won’t hold a charge. It also says it’s in Flash Boot loader mode. I talk to someone from Motorola and they told me that phone needs to be replaced. I’m reading some of these past saying it’s 20 dollars to replace a phone. That’s not something I have. I’ve left messages and waited on hold for hours at a time, only to be hung up on. I’m frustrated. I have another government phone that I was told could be connected. I live in California, not in a vicinity by no means of a budget mobile store. I’m desperately in need of help, I’m legally blind. I need my ohone. Please help me.

    Reply

    • Hi Deborah. If you’ve had your phone for less than 60 days it is still under warranty and we can replace it free of charge if it meets warranty standards. Just send the phone and charger back to the address below and we will send you a new phone, free of charge (if it is under warranty and meets warranty standards).

      Budget Mobile Returns
      1325 Barksdale Blvd (1st Floor)
      Bossier City, LA 71111

      Reply

  423. did not get my phone. Place where it was supposed to go will not release it to me. I need the plan stopped on that phone. Will provide a better address later.

    Reply

  426. hello budget, thank you for my free phone with unlimited talk and text, i just received it in the mail. But im having a problem the phone you sent me is so small and the buttons are tiny, i am 46 years old my vision is not what it used to be, is there anyway possible to exchange for a different one, and also being a male maybe i can get a black one this time instead of flourescent green…thanks so much budget

    Reply

  427. I have had this phone for a month now. I have been unable to get the budget staff to get my voice mail set up properly. I have never received such pathetic incompetent answers in my life. Every time I call 611 I hear how many minutes and txt time I have remaining about 500 times yet when I press 9 for customer service the dam thing hangs up EVERY SINGLE TIME

    Reply

  428. Im having issues with unlocking my phone and using it then i dropped it and it cracked cant see the screen can i switch my budget mobile account to another phone i have aroubd the house and if so how?

    Reply

  430. I just received my phone, made a couple of calls, now it’s saying when I dial a number that this account can not be located…

    Reply

  431. Hope you don’t have a problem with your phone service. I just got told I would have to go to Indianapolis to get it fixed…….3 hours away. I just bought minutes for my phone yesterday and somehow 750 minutes is magically gone, but there is nothing they can do over the phone. I just got the run around and pretty much told oh well. Thanks budget

    Reply

  433. Hi. I am interested in the unlimited talk and texting because I live in California and am on the Federal Food Stamp Program but there is someone else who lives in this residence (my cousin) who receives the Lifeline Assistance Program with her cell phone through Cricket. I was wondering since she already receives Lifeline, if I would be eligible for a Budget phone. We have the same address but we consider ourselves as separate households. Thanks for the information.

    Reply

    • Unfortunately, the address will stop you from getting one — due to fraud protection, only one Lifeline discount per physical address. Not always fair, but that’s how it is.

      Reply

  435. I need a phone i have no income what so ever. I NEED A PHONE FOTR MY DOCTORS APPOINTMENTS ANONG OTHER ERRENDS LIKE TRANSPORTATION

    Reply

  436. I just received my phone late October and I have been unable to use it since 11/21/2014. A whole bunch of error codes keep popping up as soon as I turn it on.

    Reply

  437. Hi matt how long does it take to receive the phone by mail? I live in Az its been 1 week since they approved me. They told me I was gonna received it in the mail.
    Thank u.
    Dianne Nunez

    Reply

  438. stay away from this company they are horrible, you can never get any one on the phone and most of the time when you pick an option it just hangs up on you, i called to cancel service since i am going with another and they don’t seem to want to cancel they keep making up crap and saying it will be done soon sure they are trying to keep billing lifeline please stay away from this joke of an company

    Reply

  442. I got a budget phone in sAcramento ca a few days later it was stolen so i purchased a new one. And now thos one dosent. Ring ive only had it a month and half

    Reply

  444. Hi,

    Where in the zip code numbers 40004 or 40008 can I get a Obama Buget Phone, once I qualify of course? Or does the Obama phones have to be sent via mail?
    Thank you for your time and reply.

    Cordially,

    Charlie

    Reply

  448. ihave reachout wireless but i m thinking of swiching my plan to budget because i need unlimlited. talk and text instead of lumited minutes

    Reply

  449. My friend got a free phone from budget phone with t moble services, he want buy and activate to a smart phone, but we dont known where is local location telephone sevices in sacramento , can you let me known ? THANKS !

    Reply

  451. I trying to get a phone I just move I need a cellphone I have been very sick so I need a phone what do I have to do To get one let me know

    Reply

  455. I just filled out all of the information that you required for free cell phone service. It said that my address or something was not correct. I have lived at this address for 15 years. Now what do I do. Please let me know.

    Reply

  457. I came into the office near 1879 Senter Road, San Jose, Ca 95112. To one to the representatives at the booth. I am waiting on my order status and delivery. Please send me updates. I can confirm any other information needed. Via email is the best form of contact.

    Thank You!
    Christina Trans
    *****@gmail.com

    Reply

  459. Hi. I currently have a budget mobile phone I just received. I am wondering if leftover minutes rollover each month? Also wondering if I have to purchase a plan before I run out of minutes, or can I call after I am out of minutes and get more? I dont know how many minutes will be sufficient for me yet?

    Reply

    • Hi Amy. My name is Matt, I represent Budget Mobile. Your leftover minutes will not roll over, unfortunately. Your best bet would be to purchase add on minutes on our website. You can also purchase monthly prepay plans that allow for more minutes and texts each month, as well. http://www.budgetmobile.com

      Reply

    • Hi Dumitru. My name is Matt, I represent Budget Mobile. If you qualify to receive government benefits like food stamps then you qualify for this program.

      Reply

  461. hi I’m I need of a cell phone do 2 me being on ssi and I live by my self and I don’t have a car and I don’t know any one here ware I live and I have asmha and if I was 2 have one of my asmha ataecs I have no way 2 call 911so how do I get one of our cell phones for me a.s.a.p my add is p.o.box’s *** traver cali 93673 so can u help me plz thank u god bless u

    Reply

    • so sorry for my spelling not good at all and I’m using my kids phone do 2 she is here at my home but she don’t live by me at all she lives like 30 min from me in visalia cali and she comes by my house 2or3 times a mouth so I do need a phone cuz all my ssi money gos 2 my rent and bills and a little bit of food for me and by the 2 of the month I’m out of money 2 get me my own cell phone so plz can u help me god bless

      Reply

    • Hi Anya. My name is Matt, I represent Budget Mobile. You can call our customer service line at 888-777-4007 and select the first option to speak with a representative. You can also visit our website for information on your free cell phone and its service. http://www.budgetmobile.com

      Reply

      • Would like to participate in your free cell/text services. However, I have special needs. Even when volume turned up all the way, I still cannot hear speaker &would like to keep conversations private. Had Budget Mobile in the past. Would also like to text. I still qualify.

        TY
        Marie
        401-944-****

        Reply

  464. I wanted to ask f someone buys u a smart phone can we transfer services and keep everthing we have on our pho.es or do u have phones for sale

    Reply

    • How do you switch to a new phone I just bought 3 days ago I have had budget mobile for 2 years and who do you get a hold of??my old phone is dying!!

      Reply

    • Hi Gloria and Geoff. My name is Matt and I represent Budget Mobile. We offer smartphones for sale. You can visit one of our stores to see the types of phones we offer. Geoff, please visit our website for contact information. You can also visit one of our stores to replace your phone. http://www.budgetmobile.com/stores

      Reply

  466. I received a phone in the mail with phone number 323 252 ****. Yesterday I received a letter from California LifeLine Program that I did not send it the proper paper work and therefore I have been disqualified
    (002-007-****). If this is the case, why did I receive the phone and how and where do I return it?
    I emailed with an attachment from Disability Insurance stating my monthly amount and the dates that I receive these amounts…..I am a bit confused and would like to know what I should do.
    Douglas Westen
    213 494 ****

    Reply

    • Hi Douglas. My name is Matt, I represent Budget Mobile. Please visit our website (http://www.budgetmobile.com) or call our customer service line at 888-777-4007 and select the first option for new service to talk to a representative. They’ll be able to figure out what went wrong.

      Reply

  468. my mother has a budget phone. She was given a flip phone, it’s very old and too small for her vision. Am I allowed to go to the budget mobile and buy her a bigger size phone? Or she is only supposed to use the phone she was provided with?
    Thank you

    Reply

    • Hi Curious. My name is Matt, I represent Budget Mobile. Our parent company, Budget Prepay has been in business since the early 90’s.

      Reply

  470. I have two questions. First, what kind or kinds of phones are these? Make and model? Second question, if I qualify and everything goes smoothly, how long after I send in the application until I receive the phone in the mail? Not sure if it matters but i reside in California. Thank you

    Reply

    • The phones are whatever they have purchased at the time. There are no choices. We can’t tell you how long it takes to get the phone, each company is different.

      Reply

    • Hi Ryan. My name is Matt, I represent Budget Mobile. We offer a variety of phones ranging from flip phones to low-level Android and Blackberry. Generally speaking, it takes about 3-4 weeks to get your phone after you’ve sent in your application assuming all goes smoothly.

      Reply

  471. When i make calls my number shows up on caller ID as 626 240-****. When people call that number, they get someone answering ti Lomita.Help.

    Reply

    • Hi James. My name is Matt, I represent Budget Mobile. Please call our customer service line at 888-777-4007 and select the first option for new service to talk to a representative. You can also visit our website to file a report. http://www.budgetmobile.com

      Reply

  472. Hello I sign folks up for these phone through budget for the state of Colorado , just wanted to let you guys know that we do 250 talk and 250 text now. I have several spots around Denver if people need to know where to sign up

    Reply

  473. I have disconnected with budget on July 9, 2014 & I am trying to go with assurance. My old number is 317-498-****. My social security number is ***-**-**** Assurance wireless said’s they need a conformation number from budget in order for me to go with Assurance. It show ‘s on there records that I still have Budget. Please, e-mail me a conformation number so I can get this straighten out. I can’t get through when I call your customer service at 888-777-**** Please, call me for any questions at 317-589-****

    Thank you
    Michael Gloudemans

    Reply

    • We are not Budget or Assurance, or any phone company, so unfortunately we cannot help you. But please, we urge you to not post your phone numbers and especially your social security number in open forums online — anywhere.

      Reply

  474. my name is marcus, my phone has had problems with the voice and sound,i have california life line, so i stop[ to see the reppresenitive who hangs out on a table and laptop at the human resourse asking people to get an obama phone, well i stop to tell him ,,can i get another phone? and told him my problem,he siad ,,hay no problem, you sure can get another phone,, so this was last week i been waiting on a phone that should work better ok.. well to my surprise i get a letter that i had requested to be switched fromcalifornia life line to budget mobile??? i never requested this change they shut my service and i dont know whats going on??? customer service please take me off budget mobil i never asked for that ..i have californialifeline..thank you sorry for the trouble, hope there isnt an emergincie because i have noway of calling 911…….

    Reply

  475. i have a free cell phone from buget but i lose my phone how can i get a new one please email me to let me know at ****@yahoo.com to tell me how i an get a new phone thanks

    Reply

  479. I just gotten this buget phone a couple of weeks ago and i want ,,,, to use it but i can’t connect what should , i do i need a phone real bad because i’m thu the goverment program and i do have medical-cal and i need a phone to connect people and i’m on a program with the county of los angeles .And if i need to be contact i can’t so what should i do . I have been calling the phone but there no answers i’m very confuse…

    Reply

    • What do you mean, “if you have medical?” But, only the eligibility requirements we’ve listed qualify.

      Reply