Free Government Cell Phones
Lifeline phone service provides free cell phones to America's financially disadvantaged
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CHUNXIA ZHANG says
September 19, 2017 at 4:33 pm
Hi, I didn’t know why, but my phone’s SIM card suddenly locked, so now my phone isn’t working at all that I can’t make calls or receive calls…It showed something like I need to get a PUK code to unlock the SIM card…But my phone can’t work now, so I can only email or online chat…However, Safelink doesn’t have online chat nor email information found too…so I am not sure how can I contact you for tech. support to unlock my SIM card…Please help! I need my phone for phone calls as daily needs….For more information, my phone is part of the Safelink carrier from the low-income government program. Please response as soon as you can, thank you!
Free Government Cell Phones says
September 19, 2017 at 4:53 pm
Here’s an article that will tell you all about PUK codes, Chunxia:
Michelle Vernon says
September 18, 2017 at 8:55 pm
my phone does not get service at my house
September 19, 2017 at 5:02 am
The USAC offers an exemption to the “you must stay with your service provider for one full year” rule and it was designed especially for people in your situation, Michelle. Go to USAC.org and then contact the USAC to solve your problem.
Linda Underwood says
September 18, 2017 at 10:39 am
I have not had my phone since May 2017 while hospitilized. My account # is 1610**** Your assigned number is 919-903-****. I Need to cancel YOUR SERVICE ASAP> LIKE TODAY!! Why are you still activated this number knowing there have been NO CALLS FOR 4 MONTHS? I did not understand your instructions about calling once a month, when I should have had you CANCEL DUE TO STOLEN OR LOST PHONE. Please e mail me ASAP regarding this request. Linda B Underwood.
September 19, 2017 at 5:08 am
This is not a Safelink website, Linda. You need to contact that company’s customer service team to cancel your account. (You are correct, by the way, that your account should have been cancelled after your phone went unused for 30 days.)
norbert cole says
September 16, 2017 at 7:59 am
my name is norbert cole. i called several times and talked to a supervisor who was very rude. he clamed to be a head supervisor who in my view shlould be discharged. the reason i called was to get service for my grandson who it mildly imparied. he qualided for a phone for about 5 years and now is not qualifief. i asked why and got a run around by the supervisor. very dissapointed . thank you norbert cole
September 16, 2017 at 10:48 am
Sorry to hear about those problems, Norbert. Here’s an article that tells you all the ways to qualify. Maybe that will clear things up for you:
September 16, 2017 at 12:26 am
I have been submitting documentation of driver license ,electric bill, state issued benefit documents etc ,ect, since July and been doing so every 3 days for 3 months and no matter what I do upload , take a picture or any thing I always get application pending , So I call and the same answer ever time it’s either expired or can’t read it , I don’t believe them first of all the documents are with in the time frame they want and the photos I send are perfectly clear on my tablet and on my friends phones. what is the problem do they just want my info for identity theft ! it’s been the same thing over and over !!!!
September 16, 2017 at 2:12 am
We think it can probably be attributed to incompetence, not fraud, Kathy.
Tereasa D Gillispie says
September 14, 2017 at 12:27 pm
I enrolled in Safelink thru life line and requested a sim card to use my own phone. I have received 2 sim cards neither sim card worked even after getting technical support 2 different times. I was then told that I could no get a free phone instead unless I cancelled my account and then waited 90 days. This does not seem fair as I was not told that here was no sim card that will work in a samsug 6 that was purchased and unlocked from verizon.
September 14, 2017 at 8:54 pm
That’s a crazy answer, Tereasa. It may be time for you to ask USAC for help. Contact them at USAC.org.
Helen Weeks says
September 13, 2017 at 11:40 am
I have been trying to recertify my cell phone and it want let me. What do I do now?
September 13, 2017 at 5:59 pm
Contact customer service by calling 6-1-1 on your free government cell phone.
September 12, 2017 at 1:22 pm
My speech is severely compromised, I can’t be easily understood. So calling Safelink wireless’ customer service number isn’t easy.
A CS email works but I cannot find one. Can anyone help?
September 12, 2017 at 7:44 pm
It’s very odd that Safelink has a voice/hearing/vision-impaired policy, but no way for those customers to communicate with the company.
We’d recommend that you look at the websites for each of the Lifeline companies in your state, and enroll with one that has a customer chat or email service available for its customer service team. Here’s where you can find all the service provider’s in your state:
Angel grant says
September 8, 2017 at 3:53 pm
I haven’t got my phone
September 8, 2017 at 11:22 pm
Did you enroll with Safelink, Angel? If so, go to its website and look for the “Check Your Status” function.
September 8, 2017 at 1:25 pm
Good customer service.
Robin Finlen says
September 8, 2017 at 12:08 pm
I need to recertify my account
September 8, 2017 at 11:25 pm
Do that at the Safelink Wireless website, Robin.
September 7, 2017 at 12:03 pm
Hi I recently call in for a replacement phone and the representative put the wrong address instead putting 535, she put 353 os I call back and another representative put my correct address will I be able to receive my replacement phone
September 7, 2017 at 12:40 pm
What did the second customer service agent say, Simiko?
September 4, 2017 at 11:58 am
I need to recertify my safelink phone
September 4, 2017 at 4:36 pm
Then that’s exactly what you should do, Stephanie.
Kerri A Jacobs says
September 4, 2017 at 9:00 am
I need a new safelink phone my old one not working right need to be upgraded thank and please let me know
September 4, 2017 at 4:35 pm
We’re not Safelink, Kerri. This is an independent informational website. You need to contact Safelink customer service.
Rickie Westbrook says
August 31, 2017 at 7:51 am
Is this. Safelink
September 1, 2017 at 6:40 am
August 31, 2017 at 7:48 am
R u Safelink.
We’re still not Safelink, Rickie.
August 31, 2017 at 7:47 am
Will i receive unlock Replacement phone?
September 1, 2017 at 6:41 am
Contact your service provider’s customer service team to get that question answered, Rickie.
August 30, 2017 at 4:05 pm
Is this. Safelink. I have aaccoun With you then Rickie Westbrook
September 1, 2017 at 12:51 am
No, Ricky, we are not Safelink. We are an independent informational website. You can contact customer service by calling 6-1-1 on your free government cell phone.
shawn burden says
August 29, 2017 at 8:08 pm
i forgot my inrollment id
August 29, 2017 at 11:07 pm
Call customer service, Shawn.
Shawn shephard says
August 29, 2017 at 7:29 pm
My safelink phone has not worked in months tore up want to switch to Q link can you please help me??
August 29, 2017 at 11:08 pm
Here’s an article that tells you exactly what you need to know, Shawn:
August 28, 2017 at 4:23 pm
I am in need of a new phone. Rickie. Westbrook 892 n claybrook Memphis.Tennessee 38107. Am i eligible. For unlock Replacement phone
August 28, 2017 at 10:18 pm
Unlocking generally depends on how long you’ve had your account, Rickie. Since we’re not your service provider, we have no idea if you are eligible. Contact customer service by calling 6-1-1 on your free government cell phone. They should be able to tell you if you are eligible.
Kathy White says
August 27, 2017 at 1:43 am
I have had alot of problems with my service and phone I want to cancel my free service I been having problems since I got it
August 27, 2017 at 10:03 am
How long have you had your account, Kathy? If you’ve had voice/text only for 60 days or longer, or an account that also includes data for a year or longer, you are eligible to switch to a different provider who may just give you better service. Here’s an article that tells you how to switch provides:
And here’s where you can find a list of all the free government cell phone providers in your state:
Sandra Parker says
August 26, 2017 at 6:22 pm
How do you get a cover for free government cell phone?
August 26, 2017 at 11:35 pm
That’s something you need to purchase yourself, Sandra. Best Buy, eBay, Amazon, etc are all good choices.
William Reese says
August 25, 2017 at 10:42 am
I recently called Safelink and had to have a replacement phone. I received this phone on 8-24-17, and it’s the very same phone that I already have, which when I called, I plainly told them that I needed a bigger phone!!. I sent the New Phone that I received yesterday back today , 8-25-17. Could you please send me a better phone??? My Phone No. is: 828-263-****
August 25, 2017 at 10:21 pm
“We” can’t send you a better phone because we’re not Safelink, William. This is an independent informational website. You need to speak to Safelink customer service.
August 23, 2017 at 1:10 pm
I did not get an activation card with my phone how do I activated
August 23, 2017 at 9:29 pm
Contact Safelink’s customer service team.
Tamara Whitt says
August 22, 2017 at 11:06 am
I have been trying to contact safelink for 2 hrs and every number listed for them is routing to assurance lifeline and those people are rude not willing to help and will hang up on you because your not their customer!
September 4, 2017 at 12:43 pm
just keep pressing 0, you will get a live person
Joyce Oxfeld says
August 22, 2017 at 6:05 am
firstname.lastname@example.org : I want to discontinue my SafeLink Service
August 22, 2017 at 11:49 am
We wish we could help you, Joyce, but this is NOT a Safelink website. You need to contact the company’s customer service team by calling 6-1-1 on your free government cell phone.
Lisa r tyus says
August 21, 2017 at 6:41 am
I never received my replacement device and now my service is turned off and I need my service
August 21, 2017 at 10:19 am
This is a common, but unfortunate situation, Lisa. How long had you had your service with your former service provider? If you had voice and text only, you can apply with another company after you’ve had the account for 60 days. If you have data as part of your plan, you must stay with your provider for one year. But if those periods of time have expired, you can enroll with any company in your state. Here’s where you can find a list of those companies in your state:
Harold brian says
August 20, 2017 at 11:33 am
You say I have a phone but I never had one Harold Brian email *******@comcast.net 732 276 **** thank you. I want to apply for phone
August 20, 2017 at 2:48 pm
We’re not Safelink, Harold, so we didn’t tell you anything. If Safelink was incorrect about your phone status, there is a way to correct it. Here’s what it says on the USAC website says about your problem:
“My company says I already have Lifeline, but I don’t. Call USAC to find out which company thinks you are their customer. Then, contact the company you want to sign up with, and ask them to transfer your Lifeline.”
You can find the contact info for the USAC on its website, USAC.org
laura cronick says
August 18, 2017 at 3:23 pm
To who ever can really help me!?! My phone was destoyed over 6 months ago, I’ve called a couple different times to report it, yet, I still have a working phone #, & a service line on, but no phone to answer any calls & or text messages!! Which is really getting old now, so could you plz either turn my phone off, & or send me a replacement phone. Its that easy. Plz help thx Peace! Sincerely urs, Layea
August 19, 2017 at 8:40 am
We can’t do any of those things, Laura, because we’re not your service provider.
Tanya McDuell says
August 18, 2017 at 10:46 am
I cannot get my phone to work. I forget my Google password. Is there any way you can reset my phone 281-258-**** and send me another one?
Thank You Tanya McDuell Food Stamp # 6100-9890-0000-****
August 18, 2017 at 10:52 am
We can’t do it, Tanya, because this is an independent informational website that’s not affiliated with any of the free government cell phones. Contact your service provider’s customer service team.
August 13, 2017 at 4:54 pm
I have been dealing with Tracfone for months and I still have no service. I have had 2 phones / 4Sim cards. How can I get someone to help me. I have been on the phone with them for over 7 hours and no more money to keep calling them.
August 14, 2017 at 7:37 am
That’s crazy, Amy. Sounds to us like it’s time for you to file a formal complaint. Here’s an article that will tell you how to do that. It really is one of the most effective ways to get service problems rectified:
August 11, 2017 at 8:07 pm
Why does Safelink not have a email address?
August 11, 2017 at 11:21 pm
We would imagine that they have one, but it’s not easy to find on the company’s website.
August 11, 2017 at 8:05 pm
Safe link has THE WORST CUSTOMER SERVICE!!!!! Run in circles nothing gets taken care of, have to call numerous times to get one thing looked at asked to call back days later with no results, what a JOKE
Joanie Matt says
August 11, 2017 at 7:29 am
Don’t know my password
August 11, 2017 at 3:00 pm
Neither do we.
Darlene Rothemund says
August 11, 2017 at 2:34 am
my phone is missing need it turned off. 330 689 ****. like to get a replacement if I don’t find. thank you. Darlene Rothemund
August 11, 2017 at 3:04 pm
This website is not operated by Safelink, Darlene. So we can’t turn your phone off. You need to contact Safelink customer service. You can do that by calling 6-1-1 on your free government cell phone (if you can find it).
August 10, 2017 at 2:50 am
How do i get the phone turned off im no longer using the phone also its been lost too.
Sylvia Barrett says
August 10, 2017 at 10:56 am
I am trying to put my contacts in my phone and I can”t. Please help me. Thank
Debra L Gueho says
August 9, 2017 at 12:01 pm
WOW, THIS HAS GOTTEN TO BE A SAD SITUATION FOR ME TO GET A FREE GOVERNMENT PHONE I have been trying since the 1st of June with email & phone calls to Safelink Wireless free governemnt phone I have done over & over everything asked of me, On my last phone call I asked for someone in upper management to email or call me, ASAP no response.
August 22, 2017 at 1:23 pm
You are not the only one. I was informed by safelink that I have an existing account with assurance wireless which they informed me that I do not, and safelink wont even CONSIDER me until december2017 when my assurance account will cancel. WTF is wrong with all these people?
Brittany perry says
August 5, 2017 at 9:57 am
I switched my service to a different sim card so I could use a different phone and it says it has service but won’t let me make calls or send text I have shut my phone off and back on still doesn’t work
August 6, 2017 at 10:38 am
Contact Safelink customer service ASAP, Brittany. You should get a new phone since the one they sent you never worked.
August 3, 2017 at 8:55 pm
PLEASE If I have emailed the wrong place I beg of you to forward on to the right place I cannot find their customer service nor email address & I have been waiting on a free phone as I said June 2017 Again I Thank You for tour Help ASAP
August 4, 2017 at 3:22 am
This is the wrong place, Debra, because this is NOT Safelink. This is an independent informational website. But we have some advice for you. You’ve been waiting too long. Visit the Safelink website, click on “Account” and then click on “Check Enrollment Status.”
August 3, 2017 at 8:42 pm
Please I ask for your help!!!! I applied for a SAKELINK GOVERNMENT FREE PHONE, have been given this ID # 341-81**** for enrollment I have not heart anything at all from SAFELINK. My SNAP CARD was LOSS so I was asked to sent it again back/front of card mailed to:PO Box 220009 Milwaukie OR 97269-0009. Was told by SAFELINK everything was correct for me to recieve a government free phone in7-10 days at my home address. I started trying to get a phone since the 1st of June 2017. This is why I am contacting Safelink. I can only talk on email or CHAT I have no phone landline nor cell. this is the help I need ASAP Please send me a email when I can should get the phone Again, Thanks for the ASAP
August 3, 2017 at 8:51 pm
Sorry, Debra, but this is an independent information website, NOT Safelink. We are not privy to your conversations with Safelink or the status of your enrollment. However, if you visit the Safelink website you can click on “Account” and then on “Enrollment Status” to find out where your account stands.
August 2, 2017 at 9:58 pm
I have lost my phone and do not remember the phone number either to cancel it to get a new phone. What can I do???
August 3, 2017 at 4:22 am
Contact your free government cell phone company’s customer service team. They’ll be able to figure it out based on your name, address, SSN, etc.
Pamela Munsey says
August 3, 2017 at 1:54 pm
My minutes for this month didn’t update.
August 3, 2017 at 3:06 pm
Contact Safelink customer service, Pamela.
mary cade says
August 2, 2017 at 10:42 am
i was to get paper sing for reapply 3monts ago why not got any thing,has been 3months since got minuyes
August 2, 2017 at 11:58 am
You’ll need to ask Safelink, Mary. This is an independent informational website, NOT Safelink.
Ken stropp says
August 1, 2017 at 7:28 pm
My phone arrived but after activation, the phone went haywire and unusable. I sent it back with letter inside the box. Please ship me a different phone asap. Ken stropp
August 2, 2017 at 3:06 am
We’re not Safelink customer support, Ken. You need to contact them.
valerie hancock says
August 1, 2017 at 6:42 pm
why am i having trouble making calls tonite i use my phone all now i can’t make any calls
August 1, 2017 at 6:55 pm
There’s no way we can troubleshoot your cell phone remotely, Valerie. You’ll need to contact your service provider’s customer service or tech support team.
Erica Harris says
July 31, 2017 at 1:16 pm
My phone is not receiving messages and can’t get through to technical support to resolve the issue.
July 31, 2017 at 2:29 pm
Try contacting customer service to see if they can connect you to tech support.
Alex j Findlay says
July 27, 2017 at 7:05 am
Safelink gives nothing but the run around [ MERRY GO ROUN ] I use Adobe Fill and sign .. send and track .. I have proof of every single document … I have even with responded in Safelink’s own self-addressed envelopes which miraculously never arrived on two separate occasions. When they get all the undisputable documentation. They are unable to find the application [SUBMITTED FIVE TIMES ]
I have reached the full conclusion with absolutely no reservations… SAFELINK WIRELESS’s AGENDA IS DELIBERATELY ATTEMPTING TO DISCOURAGE and FRUSTRATE APPLICANTS TO ACCEPT THEIR ALTERNATIVE PROGRAM FOR THOSE WHO DO NOT QUALIFY.
July 27, 2017 at 7:09 am
RESPONDING TO MY OWN POST [correcting a typo] WHO NOT NOT QUALIFY SHOULD HAVE DISPLAY AS [ THOSE WHO LEGITIMATELY QUALIFY]
July 27, 2017 at 8:01 am
Aha! Makes sense now, Alex. Thanks for the correction.
Shouldn’t all Lifeline free government cell phone companies discourage those who do not qualify? What are we missing here, Alex?
Rebecca Denton says
July 26, 2017 at 3:07 pm
Yes i am Rebecca Denton and i had moved last year around October of 2016 when my government phone was to be sent i dont know the number as i never received it my email is ********@hotmail.com my number is 812 972 *** i never used the phone so it needs to be reported stolen please. i thank you please respond
July 26, 2017 at 4:33 pm
This isn’t Safelink, Rebecca, so we can’t solve your problem. You need to contact Safelink customer service directly. You can find all its contact info in the article at the top of this page.
July 27, 2017 at 7:16 am
I have reached the full conclusion with absolutely no reservations… SAFELINK WIRELESS’s AGENDA IS DELIBERATELY ATTEMPTING TO DISCOURAGE and FRUSTRATE APPLICANTS TO ACCEPT THEIR ALTERNATIVE PROGRAM FOR THOSE WHO DO LEGITIMATELY QUALIFY.
July 27, 2017 at 8:02 am
We think you’re saying that the company intentionally discourages qualified applicants in order to sign them up for paid services. Is that correct, Alex? What services have they tried to sell you?
Jacqueline Vickers says
July 26, 2017 at 12:55 pm
My name is Jacqueline Vickers, I applied for a Safelink phone in Douglas, Georgia with your representative named Christie, I was approved on the same day, I have not received my phone yet, and it has been two weeks, almost three. Can you please e-mail me , the status of my phone and the address where the phone is going to be mailed to, now this do not make any kind of sense. Please let me know, I have went back to the location where I was approved for the phone and Christie is no longer there and I cannot find my confirmation identification.
July 26, 2017 at 2:22 pm
If you visit the Safelink website, you’ll find a “Check Your Status” function. Give it a try.
BABUBHAI M.PATEL says
July 25, 2017 at 2:16 pm
I have free cell phone from Safe link wireless. I have forgotten the cell phone number. How i can find this phone number?
July 25, 2017 at 7:11 pm
Call 6-1-1 on your free government cell phone, Bububhai. That will connect you to customer service and they should be able to solve your problem.
justine folaron says
July 24, 2017 at 10:47 am
why didnt I get my mminutes?
July 24, 2017 at 1:23 pm
You should get the on the same date every month. That is usually the same date that your acccount was accepted. In other words, if your application was approved on the 4th of the month, your minutes should be added on the 4th of each month.
Donna traylor says
July 24, 2017 at 1:42 am
I never received my phone
July 24, 2017 at 2:56 am
How long has it been, Donna? Most of the companies say it will take about two weeks, but our readers have often said it takes three or four weeks or even longer. Have you checked your status on your service provider’s website? If not, visit the website to see if it offers a “Check Your Status” function. Many of them do.
Carol Baker says
July 25, 2017 at 12:11 pm
I have applied for a safe link phone 6-9 months ago have sent in all the paperwork I needed. I am on Social Security Disability have tried to call nunberous times will no help. I am using my grandson phone and need one of my own my address is **** ******. Last 4 # of Social ****. what do I have to do to get help with this problem?
July 25, 2017 at 7:15 pm
Crazy story, Carol. There’s no rational reason for this kind of delay. Try this: Call Safelink’s customer service team. Ask to speak to a supervisor. Read the article at the following link before you make that call.
The article tells you how to make a complaint and who to make it to. Tell your “service” provider that you are going to file complaints with the FCC, USAC and your state’s public utility commission if they don’t take some action to solve your problem.
July 26, 2017 at 12:57 pm
I have not either
Delia Morales says
July 23, 2017 at 6:36 pm
I havent recieved my phone
July 23, 2017 at 7:06 pm
How long has it been, Delia. Most of the free government cell phone companies say it will take two weeks, but many of our readers tell us it has taken three or four weeks or even longer.
July 23, 2017 at 8:39 am
Sub; Replacement of Cell phone lost
Dear Customer Service Safe Link, I am sorry to inform you that my CE11LL PHONE (LG) is lost during my journey from Raleigh NC to Great Falls,’I there fore request you to give me new Cell Phone with minitutes . My address of GREAT FALL is as under. I have also forgotten my cell phone number as it is written on slip fixed n phone it self. BABUBHAI M.PATEL GREAT FALLS VA 22088 My Home Ph.No. 215-757-**** I shall be thankful to you for your early actions for sending new phone with my cell phone number. Thanking you.
Babubhai M.Patel, GREAT FALLS va 22066 Date 7/22/2017
July 23, 2017 at 8:52 am
Sorry, Babubhai, but this is not the Safelink website. FreeGovernmentCellPhones.net is an independent informational website that is NOT affiliated with any Lifeline Assistance company. You’ll need to reach out to Safelink customer service online or by phone.
Michael A DiBlasio says
July 22, 2017 at 5:53 am
I have safe link service all of a sudden My phone won’t hold calls . my # is 727-424-****. Michael Diblasio last 4 of SS# ****. please help. I’m on disability…
July 22, 2017 at 8:12 am
Sorry, Michael, but there’s not much we can do to help you. This is NOT Safelink. You need to contact that company’s customer service team directly.
Charles Pringle says
July 20, 2017 at 7:56 pm
Safelike / tracphon It has been a stressful past two months dealing countless hours on the phone with you so called tech call crew.. I had been on Your program for the past 12 plus years. enrollment #2719****. I asked many questions was sent two new phones and finally told sorry we can’t help you. I asked if they could suggest another disability program service. The person said we are only call center. I ask if I should send phones back and she said no and hung up. This happened in the department I was told as the main center 1-866-806 ****. All I want to say that your business standards at totally shameful. I don’t know whom to contact and needed this phone for my health End Stage Renal and prostate Cancer. HURT Charles Pingle
July 20, 2017 at 9:52 pm
You’re in our thoughts, Charles, and we wish you the best with your health issues. It sounds as if it’s time for you to switch service providers. Here’s an article that tells you how to do that:
And here’s where you’ll find a complete list of Lifeline free government cell phone service providers in your state:
Thomas Collins says
July 20, 2017 at 11:31 am
I have received my phone but t-mobile is not in my area. Called tech support an they FINALLY got it to work over my wi-fi from home. If I can only use it at home its not really helping cause I will soon not have wi-fi. Can it not be verizon or sprint. I understood it would be sprint.
Miriam Gengras says
July 20, 2017 at 10:21 am
Could you please tell me if I’ve used up my airtime and minutes my phone won’t allow me to make any calls. Thank you Miriam Gengras. *******@gmail.com
July 20, 2017 at 6:31 pm
We can’t answer your question, Miriam, because we are not your service provider. You need to contact your free government cell phone company’s customer service team.
Shashonie mitchell says
July 19, 2017 at 3:55 pm
I have signed up for a phone still have not received it and the mail went back to ask the guy that up me he told me oh well i cant help you i have try to contact to company very difficult plese help
July 19, 2017 at 8:07 pm
Thanks for once again confirming why we tell our readers over and over again NOT to enroll with a street vendor. You need to contact customer service at your service provider to find out if that guy even bothered to enroll you.
Sylvain blais says
July 19, 2017 at 7:51 am
I forgot my password for my Obama phone .where do I go to get my password reset
July 19, 2017 at 1:08 pm
Talk to your service provider’s customer service team to see if they can help you, Sylvain.
July 19, 2017 at 5:36 am
I tried texting to send y’all the copy of my foodstamp card but some reason it wouldn’t let me
July 19, 2017 at 1:07 pm
This isn’t Safelink, Etta. This is an independent informational website. You need to contact Safelink directly.
July 17, 2017 at 11:45 am
I have a free govt phone I want to change co to you how do i do that my email is ********@yahoo.com
July 17, 2017 at 3:56 pm
Here’s an article that tells you exactly what to do, Liz:
jose luis benavidez says
July 16, 2017 at 2:11 pm
my kids accidentally locked my phonevim thinking its telling me to enter puk watever that is
July 16, 2017 at 3:51 pm
Here’s an article that explains PUK and what to do about it:
Debra Taylor says
July 16, 2017 at 1:38 am
I have an track phone to use as my phone with SAFE link I lose my free phone my number is 706 289 ****
July 16, 2017 at 3:13 am
This is an independent informational website, Debra, and has NO affiliation with Safelink nor any other free government cell phone company. Contact that company’s customer service team.
Tina M Jefferson says
July 18, 2017 at 12:19 am
Somebody stole my phone
July 18, 2017 at 3:26 am
Here’s an article that tells you what to do if your free government cell phone is stolen, lost or damaged:
Sheila ward says
July 15, 2017 at 6:04 pm
Activate on byop
July 16, 2017 at 3:09 am
This is an independent informational website, NOT Safelink, Sheila. You need to contact tech support or customer service at Safelink.
DEBORAH YON says
July 15, 2017 at 9:45 am
MY PHONE HAS BEEN MISSING FOR MONTHS, IVE SEARCHED EVERYWHERE . I REALLY NEED A REPLACEMENT AS SOON AS POSSIBLE. I BROKE DOWN ON THE ROAD A FEW WEEKS BACK AND THOUGHT ID DIE BEFORE I FOUND HELP. IM PRAYING YOU WILL HELP ME GET ANOTHER PHONE MY NUMBER TO IT IS 864-283-****
July 15, 2017 at 10:22 am
You probably have even bigger problems, Deb. The rules of the Lifeline program say that an account that goes unused for 30 days will be cancelled. So the odds are that you no longer have an account for which to get a replacement phone. You need to contact Safelink’s customer service team ASAP.
July 18, 2017 at 12:21 am
Can u help me somebody stole my phone nd got all my stuff in the phone. I need to set a new password everything i need to change
Wilma Becraft says
July 12, 2017 at 8:41 am
I have been trying for months to get a replacement phone or for you to discontinue my service if I don’t receive one. I have used same phone for years and now it’s completely without service. I have mailed letters , e-mailed you and called . The last phone call the person that answered said ” they had to speak to their boss” !!?? At this time I’m completely without a phone . Help ! Please respond . Thank you ,Wilma Becraft
July 12, 2017 at 9:47 am
Please be aware that none of your dealings have been with us, Wilma. This is an independent informational website that is NOT affiliated with Safelink nor any other free government cell phone company. Sounds like you may want to lodge a formal complaint. Here’s an article that tells you how to do it most effectively:
Robert Wade says
July 12, 2017 at 6:54 am
I would like to get a new cell phone as I have to walk a half mile up the road to get a call out
July 12, 2017 at 7:56 am
Most states have a number of companies competing in the free government cell phone, Robert. Here’s a link that will take you to a complete list of those companies and plans in your state:
Each company listing comes complete with contact info for that company so you can enroll online or by phone.
Michael Capers says
July 11, 2017 at 4:19 pm
I lost my phone my # is 632-693-****. Can i get a new one?
July 11, 2017 at 7:28 pm
Contact customer service. They will charge you for a replacement phone, but it’s pretty easy to get one.
Paul Morris says
July 11, 2017 at 3:17 pm
All this info yet no place to sign up ! Why? I chose a carrier yet no place to sign up again.
July 11, 2017 at 7:27 pm
We have listed contact info for every free government cell phone company on a page dedicated to that company. You can look up your company at the following link and then contact them by phone or online:
Vickie Wilson says
July 11, 2017 at 1:23 pm
I still have not received my new phone which was promised may 30, 2017. I have called customer service more than 20 times and either technical support hangs up or they tell me to wait 7 to 10 days for my phone. I am very sick and need the phone promised to me that I can use which has Verizon wireless as the provider. Urgent!!!!!!!!
July 11, 2017 at 2:49 pm
Have you asked to speak to a supervisor?
Patricia Chancey says
July 10, 2017 at 8:51 am
I never received a phone. I filled application on June 21st, the woman said 7 to 10 days I’d receive it in the mail. At 1st they told me I’d get the phone on the spot that was just to lure me in to fill application out. How do I got about cancelling so I can go to another service that will give me a phone. I’m told I’m not eligible now until March.
July 10, 2017 at 1:59 pm
Don’t be quite so hasty, Patricia. Most companies say the phones will arrive in two weeks, but our readers say it’s usually more like three or four weeks or even longer. If you have already enrolled, your company was correct that you will be stuck with that company for twelve months.
J .GASCA says
July 9, 2017 at 1:37 pm
I called the customer service # 10 times and Roselin & ADELINE gave me the wrong info. then TheY WERE very rude and disconected my calls. this Comp. is the worse I have ever had to deal with.
Passion Maxwell says
June 14, 2017 at 7:42 pm
Hi, My name is Passion M.Maxwell and i am currently recieve medicaid assistance , and i applied for an free cell phone almost a month ago, and i had sent all my information that was requested of me. if possible please contact me at my home telephone number at 570-431-**** and/or you can e-mail me at **********@yahoo.com.Thank you.
Thank you, Passion M.Maxwell
June 15, 2017 at 2:38 am
Visit the Safelink website, click on “Account,” and then click on “Check Enrollment Status.”
Barbara Christian says
June 12, 2017 at 10:03 am
my enrollment # is 649****, my cell phone # is 715-456-****. I can’t get text messages on my phone, it keeps say message box if full and to delete old messages. I have done that, which I clear old messages all the time, but now I can’t get any new text msgs and can’t tell if my texts are going out either. I called customer service, but they said they need another phone to check my phone. I only have this safelink phone, please help me. Msg. Center No. is +131231****. have no clue how to get help. Barbara Christian
June 12, 2017 at 1:28 pm
Call in again and ask for tech support instead of customer service. We bet that the tech guys will give you a different answer.
Leonard Conrad says
May 12, 2017 at 7:04 pm
Hello I send my proof about my medicate and my I’d for cell and lady that trying to get one from my address don’t stay with me my Lenord Conrad jr and my code is 3316**** and my email is **********@gmail.com
May 12, 2017 at 8:35 pm
You need to contact your service provider directly, Leonard. This is an independent informational website, not your service provider.