Free Government Cell Phones
Lifeline phone service provides free cell phones to America's financially disadvantaged
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Doulas Weber says
October 16, 2018 at 8:45 am
Lost my smart phone. Wish to revert back to my old flip phone. Unable to live chat with tracphone or safelink. Have no friends, no pay phones availability on have a laptop and library internet. Very upsetting and unfair!! Live chat is B.S., no way to access on their website!!
Jay Babina says
October 16, 2018 at 5:31 am
I applied 4 months ago for the 2nd time. Enclosed all the information asked.
I never heard back. Do I get a notice one way or another? This is my 2nd attempt. I am a former member of Safelink. I got cut off at one point and it was a nightmere to get it back???
Jay Babina Branford, CT
Free Government Cell Phones says
October 16, 2018 at 8:47 am
Visit the Safelink website and use the “Check Your Status” function. It should tell you exactly where you are in the process. But from our experience, there’s something wrong if you have no received your free government cell phone by this time.
David Harper says
October 10, 2018 at 12:49 pm
I called, and asked for an application for a phone more than 3 weeks ago, and have yet to get it in the mail. My address is **** ****** ***, Salt Lake City, Utah.
October 10, 2018 at 5:31 pm
You need to contact Safelink customer service, David. This is an independent informational website, so we do not have access to any of your application info.
Linda Linchy says
October 9, 2018 at 3:18 pm
I recently got a replacement phone via Safelink. It’s a smartphone. I can’t use it, and I have no other phone with which to call you.
My desktop does not support Wi-Fi. The phone does not support Windows 10, which is what I have. Pertinent information to follow.
PLEASE, can I return this? It has ONE bar, it’s totally unusable. I only need phone, voicemail, and text, I have no use for fancy apps. I LOVED my old Tracfone LG 441g. Another plain flip phone is what I need.
I just got a text saying that this phone needs an upgrade, but nothing after that came, I’m sure because the phone has no bars! Repeat: I have NO ACCESS to another phone to fix this, and I am disabled. And alone.
This phone is a ZTE ZFIVE G smartphone
SIM # 890 141 042 797 136 *** **
SERIAL# 865 356 035 *** ***
Please let me know if you will help me and the address where I’ll need to send this one back.
Thanks so much for your time and effort on my behalf. Linda Linchy
October 10, 2018 at 6:52 am
We cannot answer your specific questions, Linda, because we are not your service provider. This is an independent informational website. Unfortunately, you need to contact your service provider’s customer service team directly.
October 3, 2018 at 7:47 pm
Phone keeps saying no connect to network. Please help
October 16, 2018 at 8:54 am
You need to contact your service provider’s tech support team, Katherine.
September 30, 2018 at 7:05 am
Sorry I meant it’s says qualified on everything
September 30, 2018 at 7:04 am
My safe link application says approved on everything why isn’t my phone on yet
Joseph Charles Mackiewicz Jr says
September 29, 2018 at 3:17 pm
About 3 years ago I signed up for a safelink phone received one and it worked however I lost it and reapplied and received a new phone it worked for about a month I was notified that I could not have 2 phone and I did not as one was lost about 6 months later the phone was reactivated after replying several times again it worked for one month was told needed additional information a copy of Medicaid card I sent that nothing happen I call and was told I could not have 2 phones again my reply was I have 1 phone and it dose not work. Since then I reapplies 6 more time never hear back. I call chat write nothing works. Just last week I called and was told to chat so I did and there I was told to call the same number I called that told me to chat.
Michael Anderson Sr. says
September 24, 2018 at 10:08 am
I have sent my proof through the mail, and haven’t gotten any response? My enrollment I’D is 3787****, and my last 4 is ****.
September 24, 2018 at 3:52 pm
This is an independent informational website, so we do NOT have access to your account nor your enrollment documents. Contact your service provider.
Debbie Hitchcock says
September 21, 2018 at 12:41 pm
I have had a account for several years,was told my account was cancelled without any notice, stating I didn’t send verification..after purchasing TracFone minutes I called &was told I could fax information &did so..Tried to check status after faxing paperwork showing I qualify for food stamp & Medicaid.. couldn’t get enrollment number through..automated system could not understand verbal or dialed in numbers.. tried back several times, now being told that I don’t have enough money on account..to call back.
Mary J Robb says
September 20, 2018 at 2:58 am
I have a job in my SafeLink phone has been deactivated I’m no longer eligible for the minutes it is a TracFone and it was mine I brought it and they just transfer the minutes to that phone for me and their service now I’ve been buying minutes and now it’s telling me my phone is disconnected
September 20, 2018 at 5:15 am
Are you saying that you were on a free Lifeline plan and purchasing additional minutes each month?
Thomas R Wedeman says
September 13, 2018 at 10:23 am
Assurance/ sprint issued me a phone 585 568 ****. Now I’m disconnected and can’t get my service back. they say my benefits information is not going through but Medicaid and food stamps say there are no problems with my account and I am qualified for the phone. The salespeople for Assurance downtown are saying my benefits information will not go through. I have no fone now. I had one for 9 years . can you help me get approved ? Thomas R. Wedeman
September 13, 2018 at 12:38 pm
First things first, Thomas. NEVER leave your personal info on a public website. We took the liberty of deleting it to protect you from identity theft.
We cannot explain your problem with Assurance. If you’ve had the account with them for all those years we have no idea why your info is suddenly invalid. Have you asked to speak to a supervisor? If a supervisor cannot resolve your problems you always have the option of switching to a different service provider. It’s easy to do and here’s an article that tells you all about it:
isabel garcia says
September 2, 2018 at 12:07 pm
can ya’ll please send me the same cell phone alcate
September 2, 2018 at 5:11 pm
Sorry, but we cannot, Isabel. Because this is an independent informational website, NOT Safelink Wireless. You need to contact customer service.
Jeff adams says
September 2, 2018 at 11:11 am
How do I get re certification for cell phone number 616 238 ****
September 2, 2018 at 5:10 pm
Check the Safelink website for information on recertifiying.
Alysia may says
September 1, 2018 at 6:47 am
I can’t even make a phone call to call safelink so please reply back by my email I feel I’ve been ripped off I put $20 on the phone yesterday and it works for 2 hours then stops
September 1, 2018 at 8:18 am
Due to the volume of comments and questions we get every day, we are not able to respond to individual emails, Alysia. So we hope you read this here in the comments section. We can’t determine if you’ve been ripped off or if it’s a tech problem, but there’s obviously a problem of some sort.
Donald powell says
August 28, 2018 at 10:39 am
Do I qualify for a free phone and minutes if I live in a nursing home?
August 28, 2018 at 10:51 am
Living in a nursing home is not enough to make you eligible, but there are lots of other ways to qualify. Here’s where you can review all of them:
Paul a Shorb says
August 27, 2018 at 7:05 pm
how can I find my enrollment number?
August 28, 2018 at 4:16 am
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone.
jack mcintosh says
August 23, 2018 at 11:11 am
my battery is going bad on my phone its not holding a charge the phone is an LG it is a mdicare phone it needs replaced my phone number is 347 972 **** can someone help me
August 23, 2018 at 2:14 pm
August 23, 2018 at 6:20 am
The representative claims I xonsumed all 350 minutes I could never check also I was confused on if bought extra minutes it was unlimited
August 23, 2018 at 8:22 am
Sorry, Evette, but we have no way of knowing what your contract calls for.
carmen serene says
August 22, 2018 at 11:08 am
six weeks ago I applied for a phone and was sent a sim card instead. I do not have a phone to put the sim card in,and its for T-mobile which is a service that is not available in my county (polk county 71953). the phone number I gave you is my sisters. my name is Carmen A. serene my ssn# is 00748****. thank you.
August 22, 2018 at 1:10 pm
Sorry, Carmen, but this is an independent informational website, so we cannot solve your situation. You need to contact the service provider you enrolled with.
September 26, 2018 at 12:18 am
holy crap the same thing is currently happening with me and im ready to pull my hair out. last time i spoke with safelink 3 days ago a very heavily accented lady told me my freakin FLIP PHONE is on its way. i think i will spend my entire day (as much as i can with a husband who has stage 4 lung cancer with brain mets) and call these ppl over and over and while i am holding i will be live chatting1 i am completelly over the insane run around these ppl are giving me. i am grateful to be pproved for a free phone and free service, but its nearly impossibe to review the hospitals new patient portal to see changesin my husbands condition with a dang flip phone. thank you for this site as im able to vent my frustrations. i apoplgize for any typos as it is 3 a.m. and i am going on 48 hours of no sleep and NO DAMN PHONE,yet i have a very compact, nice and sleek sim card to look at and it even arrived in bubble wrap!!! i dont expect a commient or anything. i just found this site while using my mothers very nice 5 inch screen smartphone that safelink issued her a couple of weeks ago after she called and told them she is tired of her old phone. yep, sent no questions asked, and yep she is my neighbor and lives about 500 feet from my back yard. same service area. i appreciate the oppertunity to vent my total frustration. i thought about just switching to assurance but they require a 7 to 10 day wait after you apply online to even find out if you quilify. i cant wait that long. i nee3d a damn phone now. my husband needs to be able to at least look at our daughter on a screen since he cant see her in person. smh people suck and cancer sucks more.
Jennifer Driggers says
August 21, 2018 at 6:18 pm
It says I’ve been approved for the application and the proof. It says it we are in the process of activating your benefits.. how long till I receive the phone ? Is there more I need to do?
August 22, 2018 at 2:49 am
Because we are not Safelink, we are not privy to your application nor to the application process, Jennifer. Try contacting Safelink customer service to get your questions answered.
August 21, 2018 at 1:48 pm
My safelink account got cancelled, been trying to reactivwte or re enroll for over a month. I try to fill out application and it sayd i already have pending case.. but when i go check status it says my account is cancelled please help
August 21, 2018 at 3:30 pm
We’re not Safelink, Angela, so we cannot solve your problem. Have you spoken to customer service? If not, that should be your next step.
Kenneth E. Raine, Sr says
August 20, 2018 at 6:18 pm
Good evening I was told I no longer could use my Safelink phone which has now been cut off because they say I didn’t use it as required which is not true, so now I’m left with no cell phone no means to acquire . Fill out all the paperwork with in the required time frame and made monthly calls
My name Kenneth Raine Sr my Home number is 216.464.**** my safelink cell phone number is 216.632.****
PS I hope they don’t treat everyone like I’ve been treated
August 21, 2018 at 3:06 am
Sorry to hear about your problems, Kenneth, but there’s nothing we can do about it. This is an independent informational website. It might be time for you to consider a new service provider. You can find all the providers in your state at this link:
And here’s another article that tells you exactly how to switch from one service provider to another:
August 17, 2018 at 6:45 pm
Have a replacement phone mailed out to me. Haven’t received it yet. Would that be why my phone I have now has no service or let me text? I can’t receive or send phone calls, or texts
August 17, 2018 at 9:21 pm
Because we are not your service provider, there’s no way for us to know why your phone isn’t working, Brandy. Sorry.
Sandra Pierson says
August 15, 2018 at 3:21 pm
Applied for phone and sent paperwork months ago, heard nothing, what needed now?
August 15, 2018 at 5:21 pm
Safelink’s website has a “check Your Status” function. Visit the website and plug in your info.
August 15, 2018 at 2:20 pm
Hi my name is tracy carr my no. Is 989 240 ****. I just moved. An I lost my phone while helping in a rollover car wreck. So I want to no if you can send new one. Or add my other s5 galaxy phone so I have time on it for doctors. My email is *******@hotmail.com. Plz let me no ty
August 15, 2018 at 5:19 pm
You need to contact your service provider’s customer service team directly, Tracy.
Lisa McKinney says
August 12, 2018 at 7:51 pm
My phone which is through food stamps in Marion NC serial number 268 435 461 214 *** *** a LG 305C phone number 828-442-**** is not working right. At least once a week sometimes more often screen freezes and can’t answer calls or texts. Phone powers off on it’s own even when charged fully. I was wondering if I am eligible for a phone upgrade. The problem is getting worse each week. Please let me know if I am eligible for a phone upgrade. Thank you Lisa McKinney
August 13, 2018 at 5:43 am
Only Safelink customer service can answer that question, Lisa. Call them at 6-1-1 on your free government cell phone.
Michael Davidson says
August 10, 2018 at 1:22 pm
I have now got a phone and I’ve had a SafeLink account for a long time but that phone never did work now I have another one that has a SIM card and you were going to send me a SIM card and it never come so now I got a phone let me know what you can do for me
August 10, 2018 at 2:48 pm
“We” were never going to send you a SIM card, Michael. We’re not Safelink. This is an independent informational website. You need to contact Safelink customer service.
Kimberly A Sachek says
August 8, 2018 at 3:54 pm
Approved for SafeLink on June 1st. Checked status several times. Says everything is approved and I am qualified as well as all my documentation I sent. So please do not direct me here. Cannot call them as I HAVE NO PHONE! Have been trying to find email address to contact with no luck. It is now August and I am stuck with no way to get a hold of anybody! Any ideas?
August 8, 2018 at 5:59 pm
Here’s where you can find the contact info you need, Kimberly:
Deborah Howard says
August 2, 2018 at 4:43 pm
I recertify my phone in May of 2018 now all of a sudden my phone says you have to call customer service and request a recertification I called and it said I’m not due for a recertification I can’t get ahold of anyone at SafeLink to help me
August 2, 2018 at 4:58 pm
Did you try calling 6-1-1 on your free government cell phone? That should connect you directly to customer service.
Anne Scarinci says
July 31, 2018 at 5:57 am
i qualified for a phone with safelink on July 21, 2018 I checked during the week for the status and was told it would be sent within the next seven business days. I received the phone on Saturday July 28, 2018 one day after I called.about status. When I called to ask the phone be activated I was told that they could not activate it because my enrollment page said it was still being processed, there was no tracking number etc.i gave them the IME# which they said was their’s. Someone dropped the ball and did not apply the information to my page. Please tell me what to do to get my phone activated.. Thank you Anne Scarinci Enrollment # 3778****
July 31, 2018 at 7:53 am
We get a never-ending string of crazy stories about service problems with the free government cell phone companies. It never ceases to amaze us.
Unfortunately, Anne, the only thing we know you can do it contact Safelink customer service by phone and ask to speak to a supervisor.
July 30, 2018 at 11:44 pm
I tried applying for safelink and when i did it said i already have a account so i tried to get in and i don’t know my phone number how do I get this information I dont remember having a safelink account
July 31, 2018 at 4:15 am
Speak to Safelink customer service, Alysia. You can find that contact info on the Safelink listing at this link:
Trace Mire says
July 27, 2018 at 9:19 am
Filled out the application and was approved but I must have done something wrong. I need a phone I have never had a phone and I guess I didn’t understand what I was doing.Just didn’t know how to go about getting my phone.
July 27, 2018 at 12:54 pm
First thing you should do is visit the Safelink website and click on “Check Your Status” to find out exactly where your application stands, Trace. After that, speak to customer service.
brandy colllins says
July 27, 2018 at 8:34 am
my phone screen is broken. i called to see if i could upgrade to get a new one and the gentleman couldnt not underrstand that the screen is broken but you can still see some of the screen. can yall replace this broken for another one.
July 27, 2018 at 12:53 pm
We can’t because we’re not Safelink, Brandy. This is an independent informational website.
gloria dyrt says
July 26, 2018 at 8:07 am
i have not hear anything from my application for a phone i mailed all information necessary thank you
July 26, 2018 at 2:37 pm
Visit the Safelink website and look for the “Check Your Status” button. You can find out exactly where you stand.
Susan DeGenaro says
July 21, 2018 at 10:41 am
I would like to port over my free cell phone seevice to yours with the same phone number. My phone I bought is no longer working. Is there somewhere I. An get one in San Fiego, CA?
July 21, 2018 at 3:38 pm
We’re not Safelink, Susan. This is an independent informational website. You can move over your current phone number simply by telling the customer service agent that “I want to port over my current phone number.”
Here’s an article that tells you how to make the switch fro one company to another:
Irene Salas says
July 21, 2018 at 1:35 am
I had to reactivate my account due to my phone being stolen and not being able to pay the replacement phone cost. I actually thought the first replacement was free but since its not how do i get connected back with safelink
July 21, 2018 at 5:12 am
Are you sure you want to deactivate an account with Safelink? Take a look at all the other free government cell phone plans available in your state to make sure you enroll in the one that fits your needs best:
Jessica mcbride says
July 17, 2018 at 7:03 pm
My phone is breaking how do I get other phone
July 18, 2018 at 5:40 am
It depends on how long you’ve been a customer, Jessica. First thing you need to do is speak to customer service. If you’ve been a long-time customer and have never needed a replacement phone before, they may give you another free one. If you’re a brand new customer and the phone they sent you doesn’t work, they should send you another one. But they may ask you to pay a relatively small replacement fee.
Angela buras says
July 17, 2018 at 6:07 pm
I did a enrollment and what does process mean, and what does activing mean ,and pending mean and how long will I will receive my phone in the mail, so I don’t do nothing else ,
July 18, 2018 at 5:38 am
Safelink has a feature on its website called “Check Your Status.” If you visit the website and click on it, you should find out exactly where your application stands.
Rita Rhodes says
July 15, 2018 at 3:15 pm
My name is Rita Rhodes I never received another phone when my phone was stole I’m trying to apply for a new phone you tuned me down and I never got another phone now do my application right I’m disabled i don’t have a phone at all you send me a new phone or i will write to the government i use to live in Concord N C i moved from there three years ago and I’m telling you I never received another phone I live in Banner elk NC now and I need a phone I’m 63 years old i received a check and medical and I’m instilled to a phone replay at my *******@gmail. com or i will contact the government asap
July 16, 2018 at 7:19 am
First of all, Rita, you can threaten us all you want and it won’t help you get a free government cell phone BECAUSE THIS IS AN INDEPENDENT INFORMATIONAL WEBISTE THAT IS NOT AFFILIATED WITH ANY OF THE FREE GOVERNMENT CELL PHONE COMPANIES.
We’re sorry you haven’t received your replacement phone. First thing you need to do is check the Safelink website to check the status of your phone. If you are just completely fed up with Safelink and want to get a phone from a different service provider, that’s pretty easy to do. Here’s an article that explains it all:
Carrie polk says
July 13, 2018 at 11:07 pm
How to get my enrollment I’d number from safelink
July 13, 2018 at 11:49 pm
First thing we’d do is read the article on this page, Carrie.
Vernell Clay says
July 12, 2018 at 6:14 pm
Why haven’t got any minutes on my phone. I purchased my minut yes from family dollar on may 5th for a month time was up on June 30 2018. For a whole month I didn’t use any minutes from safe link.
July 13, 2018 at 4:25 am
Sigh. We’re not Safelink, so we have no idea why you didn’t get your monthly minutes. Maybe those folks working in Safelink’s customer service department could answer your question.
Thomas S. Triwedi says
July 7, 2018 at 2:24 am
Hi. I have a free Tracephone through Safelink because of my economic situation. Just recently I have been having difficulty charging the phone. It might be the battery, the port, or the charger, I’m not sure. I’m only able to charge it for a minute or so of use and then it shuts off. What do you suggest I do?
July 7, 2018 at 6:21 am
Take it to a phone store and ask if they can help figure out which piece of the puzzle is defective. You can probably purchase a replacement for the defective part on eBay pretty inexpensively.
The other option is to switch service providers, because the new service provider will provide you with a smartphone.
Jon Ramsey says
July 6, 2018 at 12:46 am
I filed an application and you said I would have my phone within 7 to 10 business days and it’s already TV been 14 days where is my phone I have not got it yet
July 9, 2018 at 4:12 am
“We” didn’t tell you anything, Jon, because we are not Safelink. Visit the Safelink website and use the “Check Your Status” button.
LaDawna Tyler says
June 27, 2018 at 7:25 pm
My cell phone is missing. what do I do?
June 28, 2018 at 2:48 am
Look for it! (Actually, you should contact your service provider’s customer service team.)
June 27, 2018 at 3:30 am
I need safelink to mail me a free replacement phone in the mail.
June 27, 2018 at 1:32 pm
That’s not the way it works, Carrie. You need to speak to Safelink customer service. They “may” offer you a free replacement, but it’s fast more likely that you will be required to pay a relatively reasonable fee to get that replacement.
Christy Smith says
June 26, 2018 at 8:17 am
Getting letters bout needing to use my phone but haven’t received the phone
June 26, 2018 at 9:01 am
Contact Safelink customer service by phone (number provided in the article above) or by email (from the Safelink website).
July 6, 2018 at 12:48 am
I haven’t received my phone yet
Visit the Safelink website and click on the “Check Your Status” button.
June 24, 2018 at 2:24 pm
I can’t not received any messages or text anyone please tell me how to fix the problem
June 24, 2018 at 5:32 pm
Contact customer service by calling 6-1-1 on your free government cell phone.
Violet E Torres says
June 24, 2018 at 10:36 am
My SafeLink phone will not let me make calls. why? here is my number 908-878-**** thanks Violet
June 24, 2018 at 10:39 am
Since we are not your service provider, there is no way for us to know why your phone isn’t working, Violet. You must contact Safelink customer service to get the problem addressed.
Rricky Breeden says
June 22, 2018 at 12:17 pm
Hi,I cannot speak,I had the gov. phone to text with and voicemail,I had some one call to upgrade to a tracfone smartphone,They said they had to send a new sim card for the phone but at the same time they canceled the sim card on the phone I use now.Im trying to find out how to tell safe link this,THIS PHONE IS ACTUALY A LIFELINE! If something happens its the only communication I have or had If you could get this to safelink my email address is *****@***********.com Thank-You
You need to communicate with Safelink yourself (or a friend), Ricky. We are unable to intercede between Safelink and its customers. Good luck.
Cheyenne Williams says
June 22, 2018 at 9:29 am
I was on the 500 min a month plan and now it’s saying I only have 350 a month what happened
June 22, 2018 at 1:11 pm
Call 6-1-1 on your free government cell phone to be connected to customer service. But if we were to hazard a guess it would be that you had a 500 minute/month introductory plan and it has now been reduced to 350 per month now that the introductory period has expired.
Alvin Zachary says
June 22, 2018 at 9:04 am
Do I have a application signed up with SafeLink and if I do can you have it disregarded and cancelled
June 22, 2018 at 1:10 pm
No, we can’t, Alvin, because we are not Safelink. You must contact Safelink customer service.
shirley tyree says
June 21, 2018 at 11:16 am
can i tranfer my sdevices to another phone
June 21, 2018 at 3:48 pm
Not quite sure what you’re asking, Shirley. Are you asking if you can use a phone other than the one that you were given by the free government cell phone program?
Debbie Rudi says
June 17, 2018 at 9:55 am
Started 06/16/18 at some point in Illinois:
“Sending message failed 56” is what I continue to get when attempting to send texts. I can make & receive calls but cannot currently text. I turned phone off & on twice, no assistance. I see outages in Antioch…
June 17, 2018 at 12:29 pm
We cannot answer your question because we are not your service provider, Debbie. You need to contact Safelink customer service directly.
Angela Griffin says
June 14, 2018 at 11:05 am
My phone will not let me make or recieve text messages or phone calls, and it says when i try ro send a text that “Free Msg: Unable to send message – Message blocking is activated” and if i try to call out, a recording will come on and tell me calls are not allowed at this time. I have spent almost 3 hours on the phone with TracFone technical supprt trying to get the issue resolved and still have not succeeded. They even changed my number, in hopes it would fix it, but no it didnt. I dont know what else to do. I need my phone. I am disabled and it is my only contact. Please if someone can help, please let me know. Thank you.
June 14, 2018 at 2:30 pm
There is one pretty simple solution that you may not have thought of, Angela. Switch to a different free government cell phone company. Here’s an article that tells you everything you need to know about making the switch:
Dylan Barnes says
June 14, 2018 at 12:43 am
Also there is no reason any of the repersentives should be making my cancer worse. I didn’t do anything to you but pay my bill. And the 1 guy who tried to say I didn’t so he could hang up SUCKS! I have his name and time and date I talked to him.
June 14, 2018 at 12:37 am
I have contacted the BBB. They are close enough to your office to knock on the door. BBB of Southeast Florida & the Caribbean 4411 Beacon Circle Ste 4 West Palm Beach, FL 33407 Phone: (561)842-1918 Fax: (561)845-7234 Email Address: email@example.com Website: http://www.bbbsoutheastflorida.org See. I left a somewhat polite complaint this time. Stop playing and fix your in house problems. Over 30 hours of the run around with a cancer patient is not polite. I am a Paying customer.. Not someone trying to get something for free. Don’t turn off my phone again! SafeLink/TracFone are literally killing me. You turned off my Lifeline phone ( that has a paid for unlimited calling plan for the Smilow cancer center to call me !) for no reason! SafeLink/TracFone stole a day of my life! I paid my bill and I have been nothing but POLITE to the many many representatives that I had to waste the many many unhappy hours contacting.. DON’T TURN OFF MY PHONE AGAIN PLEASE I HAVE CANCER AND AM TRYING TO GET THROUGH CHEMOTHERAPY AND RADIATION TREATMENT! I’M NOT SHOUTING HERE I JUST NEED THIS CLEARLY UNDERSTOOD.. I HAVE NO OTHER PHONE! AND I AM PRETTY WEAK MOST OF THE TIME EVEN IF I COULD FIND A PAY PHONE.SO ONE MORE TIME. NO MATTER WHAT… DON’T TURN OFF MY PHONE AGAIN PLEASE I HAVE CANCER AND AM TRYING TO GET THROUGH CHEMOTHERAPY AND RADIATION TREATMENT ********@gmail.com
June 14, 2018 at 4:54 am
We’re NOT Safelink Wireless, Dylan. This is an independent informational website. You need to contact Safelink customer service with this information.
June 13, 2018 at 4:15 pm
Hi my phone service date ends in 7 days and what does that mean am I allset am I still going to be able to use my phone
June 13, 2018 at 7:49 pm
You need to recertify, which means you need to show your service provider that you still qualify for the program. Call 6-1-1 on your free government cell phone to speak to a customer service rep.
Dorothy Sprague says
June 13, 2018 at 11:52 am
please can I talk to a live person,my name is Dorothy Sprague,I mailed a appilation MAY18 an no letter or any thing my house phone is910-564-****. thank you
June 13, 2018 at 3:03 pm
We are an independent informational website, NOT a free government cell phone company, Dorothy. You need to try to reach a live customer service agency by contacting your service provider directly.
Bonnie Dalton says
June 12, 2018 at 10:31 am
My cellphone is old and worn out you can not see half the numbers on the pad.Yet I am glad I don’t qualify for replace phone I am a senior .I am disable and retired on a small budget a fixed income.I can.t even get my minutes Bach I just had both knees replaced I desperate need my phone Bonnie Dalton 574 386 ****. last four social security **** PLEASE Help
June 12, 2018 at 2:46 pm
We’re a bit confused by your comment, Bonnie. Why are you glad you do’t qualify for a replacement phone?
Michael Combs says
June 11, 2018 at 3:53 pm
I ACCIDENTALLY CHANGED MY FACEBOOK LANGUAGE TO SPANISH ON MY SAFELINK PHONE. I CALLED THE TECH SUPPORT ON GOOGLE. THEY SAID WAS NOT A PHONE ISSUE BUT I HAD BEEN HACKED?????? AND IT WOULD COST ONE HUNDRED DOLLARS TO REPAIR. SURE IT WAS A SCAM. IT ATE UP ABOUT 45 MINS OF MY SAFELINK MINUTES. HOW DO I GET MY SAFELINK FACEBOOK LANGUAGE BACK TO ENGLISH? IS THERE A WAY TO GET MINUTES BACK? PLEASE PLEASE HELP ME.
June 11, 2018 at 5:07 pm
Sorry, Michael, but we are completely unqualified to answer questions about Facebook.
Azucena Bruzon says
June 6, 2018 at 10:07 pm
I applied for the life line phone service. I have a number that was given after the application was completed. #3747**** please let me know if there is a problem. Thank you for ypur time and consideration Azucena Bruzon
June 7, 2018 at 4:11 am
This website is NOT affiliated with your free government cell phone service provider, Azucena, so we cannot tell you what the problem is. Visit the Safelink website and look for the “Check My Status” function.
Thomas w muckenfuss says
June 5, 2018 at 9:09 am
Why is my phone not working.not activated
June 5, 2018 at 10:25 am
How could we possibly know why your cell phone isn’t working, Thomas? Have you spoken to your service provider’s customer service or tech support teams?
cheryl elders says
June 5, 2018 at 8:51 am
i have my minutes added on but no cell phone cause its broken i just dont get why they cant send a cell out today thnaks
June 5, 2018 at 10:24 am
The Lifeline companies are not required to send you replacements for broken phones without being compensated, Cheryl. Did you speak to customer service?
Vernon west says
June 1, 2018 at 1:09 pm
I have no service. How do I renew
June 1, 2018 at 1:25 pm
Visit the Safelink website, Vernon. It may be too late if you’ve already had your account cancelled. But don’t worry. You can immediately enroll with any other company offering free government cell phones in your state.
BARBARA WYNN says
May 30, 2018 at 8:48 am
i have recertifie and it still showing im not .have called 4 time and stil have not got my min I AM SICK OF THIS
May 30, 2018 at 11:27 am
If you are not satisfied with the service you are getting, perhaps it’s time to switch service providers, Barbara. Here’s where you can read about how easy it is to switch:
And here’s where you can find all the plans offered in your state:
Danny hunter says
May 22, 2018 at 7:50 pm
I’ve had this phone for a few years,I can’t even call my doctor or even make a phone yif it’s an emergency,this phone just doesn’t work,I need a new phone!!!!!!help please!!!!!!!!
May 22, 2018 at 8:46 pm
You have two options, Danny. (1) You can contact Safelink customer service to see if they will upgrade your phone. Odds are they’ll ask you to pay a small fee. (2) You can switch Lifeline companies. That will make you a “new” customer and your new service provider will give you a free smart phone. Here’s an article that tells you how to make the switch:
May 18, 2018 at 8:34 am
How do i get my account number?
May 18, 2018 at 9:10 am
Contact customer service by calling 6-1-1 on your free government cell phone. That will connect you to your service provider’s customer service team.
Bianca Borrero says
May 15, 2018 at 3:15 pm
My name is bianca borrero. I wouldlike to close safelinkbecauae my free cell phone are stolen. Thanks.
May 15, 2018 at 4:47 pm
Sigh. This is NOT a Safelink website, Bianca, so you can’t close your account by leaving a comment here. Conctact Safelink’s customer service team by using the contact info you can find by clicking on Safelink on our “Providers” page:
Ruth A Britten says
May 10, 2018 at 7:16 am
I applied by phone on 4/23/18 (Enrollment #37228970) and was told I would receive a paper to be signed. When will it be sent to me? I am anxious to get the phone.
May 18, 2018 at 3:22 am
Since we’re not Safelink, it’s impossible for us to know the answer to your question, Ruth. However, the Safelink website offers a “What’s My Status” function that may help answer your question.
BERNARD F SNYDER says
May 7, 2018 at 2:29 pm
My minutes, ran out and i cant add time,what am i doing wrong?
May 7, 2018 at 5:25 pm
There is absolutely no way for us to know what you’re doing wrong, Bernard, because we are not your service provider. Contact Safelink customer service directly.
Douglas MArn says
May 6, 2018 at 11:39 pm
I currently have a “safelink” phone. My enrollment was June 29, 2017. Ive read that the service is for one year. What happens after 1 year? So will I be losing service on June 29 2018? Can i reapply for another year of service if i still qualify?
May 7, 2018 at 5:20 am
All Lifeline free government cell phone customers are required to recertify annually. That just means you need to demonstrate that you still qualify for the program, Douglas. Should be a pretty simple process. Check your service provider’s website, because it undoubtedly has a “Recertify” function.
Kirk Nyman says
May 6, 2018 at 7:09 pm
I didn’t receive my minutes this month and my phone says I have 270 service days left, so when I called tech support the recording said they were in the process of completing a transaction for my phone and they hang up on me without giving me any other options.. My minutes never get loaded as the recording suggests they will.
May 7, 2018 at 5:22 am
Contact customer service again, Kirk. It’s probable that you were unintentionally disconnected.
May 4, 2018 at 6:36 am
I have not got my minutes for this month. I got a message to call customer service to complete this transaction. They send the same message to me ever time I call. I have been trying to call them today 5-4-2018 but their phone line has been busy ever time I have dial it.
May 4, 2018 at 7:59 am
If you can’t get through by phone, Tammy, check the Safelink website for an email link to customer service.
Misty arnold says
May 3, 2018 at 9:12 pm
My wife’s phone will not let you call out text out and when you try to call in or Tech give her a text in it says service is not available how do we resolve this
May 4, 2018 at 4:24 am
Contact your service provider’s customer service team, Misty.
Tyumeka netter says
May 2, 2018 at 8:18 am
How do i switch numbers to another phone
May 2, 2018 at 9:33 am
First thing you need to do is speak to customer service to determine if the phone you want to switch to is compatible with your service provider’s cell network.
Donald Smith says
May 2, 2018 at 4:34 am
I sent my proof infromation in a SafeLink busness evelope that you mailed me I sent this out in mail the Monday of April haven’t heard from you
May 2, 2018 at 6:09 am
You haven’t heard from us because we’re not Safelink. This is an independent informational website. You need to contact Safelink customer service OR visit the company’s website to use the “Check Your Status” function.
May 1, 2018 at 5:00 pm
How do I turn off roaming setting, in order to make a outgoing call?
May 2, 2018 at 12:18 am
Contact Safelink customer service or tech support, Melissa.
Christie Fuller says
May 1, 2018 at 1:45 pm
I applied for a safelink phone 2 months ago,. I have called and given information but it does not check my status and I get no reply. You can contact me at 309-29-***. I would really appreciate a call since I applied so long ago. My service coordinator faxed all my documentation.
May 1, 2018 at 2:22 pm
Have you visited the Safelink website and tried the “Check Your Status” function?
toni vickers says
May 1, 2018 at 8:57 am
Ive been trying 3 hours to get my monthly mins I dont have a add airtime option on my lg n this is a major headache I have a baby and need my mins asap this is ridiculous on your behalf Ive never had this to worry about and none of your numbers are any help also
May 1, 2018 at 12:07 pm
Have you attempted to communicate with Safelink customer service via the company’s website, Toni?
Ruelar Posey says
April 30, 2018 at 4:43 pm
i havent received my phone yet who do i contact
April 30, 2018 at 5:35 pm
Have you checked the “Check Your Status” function on the Safelink website?
Kenneth Guest says
April 26, 2018 at 1:30 pm
Hello some one took my cellphone from my home I would like to have it turned off please the number 443 306 **** thank you
April 26, 2018 at 2:25 pm
Contact Safelink customer service, Kenneth.
Diana M Fisher says
April 26, 2018 at 5:13 am
My elderly mom signed up for a safelink phone and never heard anything back from them..I was trying to call and fine out what the problem was..Can you help me on this? Anna J. Sorbin
April 26, 2018 at 6:40 am
You said you were “trying to call.” Did you get through to customer service? If not, give it another try. You can also visit the Safelink website and use its “Check Your Status” function.
April 25, 2018 at 7:14 pm
I don’t remember my # my ID # 17671277
April 26, 2018 at 3:47 am
What number do you not remember, Amy? Are you referring to your phone number? If so, call 6-1-1 on your free government cell phone and you will be connected to your service provider’s customer service team.
April 25, 2018 at 5:23 pm
Why is my safelink phone is deactivated. I which it over for 20 dollars a month
April 25, 2018 at 6:08 pm
Since we are not Safelink, we have no idea why your phone was deactivated. You need to contact customer service or tech support to get your question answered.
Lisa Greenwood says
April 25, 2018 at 1:17 am
I also am in need of a phone I have to call cabs to work everyday and I have no other way of getting to work.. thanks for the help
April 25, 2018 at 1:15 am
I applied firmware link phone in April says qualification date was April 9’2018 I am enrolled but it’s been 3 weeks and haven’t got a phone yet.. has it been sent? And it says -1 under the ticket number? My sister got hers in 5 days.. thank you
April 26, 2018 at 3:54 am
Delivery dates always vary from order to order, Lisa, but three weeks is a long time. We’d give it a couple more days, then contact Safelink customer service.
BARBARA SOWELL says
April 24, 2018 at 1:33 pm
My phone is stuck on ENTER PUK I’VE TRIED CALLING SUPPORT NUMEROUS TIMES IT DOESN’T HELP. I DID READ I’D I PUT IN WRONG PUK I WOULD NEED A NEW CARD SO I GUESS I NEED A NEW CARD
Lauren Gibbons says
April 17, 2018 at 1:10 pm
I applied to Safelink wireless yesterday… site says you can turn my phone back on.. haven’ used for a ehike… sent food card photo today… how long til my phone will be turned back on?
April 17, 2018 at 4:25 pm
The site does NOT say we can turn your phone back on. Safelink might be able to do it, but we are NOT Safelink. Really, we’re not.
Donald Holmes, 36618034 says
April 11, 2018 at 7:04 am
My account was approved on February 8, 2018. It is still being process for activating benefits. I need a phone to get work. Can you please tell me when I can/will get an activated phone?
April 11, 2018 at 7:18 am
No, we cannot tell you when you will get your phone because this website is NOT affiliated with Safelink nor any other free government cell phone company. Safelink’s website has a “Check Your Status” function, too.
George Charles says
April 7, 2018 at 3:14 pm
i love my new phone! i had an account with that Qthingie! they suck! LOL!
April 7, 2018 at 6:05 pm
“That Q thingie.” Never heard ‘em called that before, George. But we’re glad everything worked out for you.
April 2, 2018 at 7:56 am
I didn’t receive my monthly minutes for 318-507-****. My phone was off due to being hospitalized
April 2, 2018 at 8:58 am
Hope you’re feeling better, Angela. But this is an independent informational website, NOT your free government cell phone service provider. You need to call its customer service team.
March 29, 2018 at 2:29 pm
I want to report one of your agent dog fraudulent accounts. Her name is Margaret **** she works in Selma, CA. She is opening accounts for clients who come with there family members info to apply and she does it. I’m an agent myself and I know that is not allowed
March 29, 2018 at 7:14 pm
This website is not operated by Safelink Wireless, Diana. You need to contact that company directly.
Janice Giggey says
March 27, 2018 at 9:34 am
This is Janice Giggey again, I also haven’t received my application, which has been supposedly mailed to me 3 times over the past few months. Why haven’t I received one?
March 27, 2018 at 10:20 pm
There’s still no way for us to have that information, Janice.
March 27, 2018 at 9:29 am
Hi this is Janice Giggey and I’ve had numerous problems trying to get my Safelink service back. I’ve spoken with several people in the past few months. What do I need to do? And why was I rejected this last time, when nothing’s changed since the last few times when I was approved?? Please help me, thanks!!
There’s no way for us — an independent informational website — to know why you were rejected, Janice. We’d suggest that you contact customer service once again by calling 6-1-1 on your free government cell phone, and ask to speak to a customer service supervisor.
Ronda Long says
March 21, 2018 at 5:36 pm
I have never received my app to sign send in to get my phone I applied for many months ago. I applied by plhone and neverrecieved my app and I also have called two times and all I am told is app beinmail within ten busaines day and still have not received anything. I’m single parent and I really am in need of phone.
March 21, 2018 at 7:53 pm
Visit the Safelink website and check out the “Check Your Status” button. Maybe you’ll find the info you’re looking for. (Fingers crossed.)
ALMICRE SCHIAVO says
March 19, 2018 at 3:47 pm
I am a customer since 2016. I am trying to renew the service for more one year. When I called the number on website, I learned I’d get an email, what I did, stating the service expires on April 19, 2018. My safelink ticket # is 113562****. Phone number: 954-319-****; zip code 33316 – FL I really need this phone provided by government because I am jobless and I need to keep communicating in order to get a job. Please help me out. I appreciate your help. Best regards, Almicre Schiavo
March 20, 2018 at 3:07 pm
This is an independent informational website, Almicre, and has absolutely no connection to Safelink nor to any other free government cell phone company. You will need to contact Safelink customer service directly. The easiest way is to call 6-1-1 on your free government cell phone.
SAMANTHA m Vargas says
March 19, 2018 at 3:04 pm
I need to show proof getting a cellphone please give me some help back very soon.
March 20, 2018 at 3:05 pm
We’re not sure what kind of help you’re looking for, Samantha.
March 29, 2018 at 8:31 am
Go to the Safelink website and register and upload a photo of any type of proof of income. If you’re on foodstanp or Medicaid, take a photo and upload that.
March 17, 2018 at 1:01 pm
I have Qlink and want to go to safelink for the better network and Qlink told me that’s not allowed. If you cancel you can’t go anywhere for a year. I’ve been with Qlink for years. You have an article that said to call new provider and they will transfer my lifeline to them without any inturruption in service. I called safelink and they said they will not. They said I have to cancel Qlink first then sign up and apply with safelink. But Qlink says that’s not allowed by the government for at least a year. What’s the real story?
March 20, 2018 at 3:12 pm
The real story is what the USAC.org says. And here’s an article telling you EXACTLY what the usac says:
March 23, 2018 at 7:58 pm
Thank you. I learned since Qlink has data you have to be there a year. I’ve been there several years. So am I able to switch? I’m confused. Sorry.
March 24, 2018 at 1:26 pm
As of last week, the rules changed so that you are no longer locked in with your service provider.
Terry N. Tinder says
March 16, 2018 at 10:11 am
Trying to find out the status of my phone. I was told last Friday that it would be here in 3 to 5 days. It has been a week now and I’m starting to wonder it is? I’ve a reference #118099****.
March 16, 2018 at 5:26 pm
Safelink offers a “check your status” button on its website, Terry.
Roslyn B. Sorey says
March 13, 2018 at 4:15 pm
You claim to have sent a cell phone to me over a month ago & I have still not received it. Please send another one in its place asap. I’m in poor health and need it to call 911 if I need to. Please, I am begging you, I need the phone.
March 13, 2018 at 4:59 pm
Wrong, Roslyn. “We” didn’t send you anything because we are NOT Safelink nor any other free government cell phone company. This is an independent informational website. You need to contact Safelink directly.
jean digirolamo says
March 7, 2018 at 10:28 am
i have just about had it with safelink. i have been waiting since october to have my phone reactivated and they keep giving me the run-o-round . they say they are going to transfer me to another department that can help me and then i get disconnected. i am just about to get in touch with the government about this harassment.
March 7, 2018 at 9:06 pm
Here’s an article that was written just for you, Jean. It tells you how to file a formal complaint:
March 29, 2018 at 8:37 am
Same here. I spent over 2 hours on the phone switching it on and off like they kept telling me to do and transferring me to different draprtments. I had to give up and call back the next day. Then I was told I have to reapply. Why did they send me a phone, if I wasn’t approved yet? Very strange and annoying.
March 29, 2018 at 8:40 am
Very strange and annoying, indeed, CRB.
Kristina Scarponi says
March 7, 2018 at 9:04 am
To Whom it My Concern My safelink phone is not working I cannot make phone calls or text and I don’t know why any help you could provide will be greatly appreciated
March 7, 2018 at 9:03 pm
We’re not Safelink, Kristina. You need to contact your service provider’s customer service team directly.
Jorge jimenez says
March 3, 2018 at 7:31 am
I allready sumitted all and still havenot please check my accuont #36750591. I send the application more then 10 day ago . Need that phone .whay goinv on. Thank you.?????????
March 3, 2018 at 2:36 pm
We’re not Safelink, Jorge, so we cannot check your paperwork. Have you visited the Safelink website to check the status of your application?
Ralph M says
March 1, 2018 at 5:51 am
After being a Safelink customer for 2+ years. They terminated my mother’s contact with no notice. When I called and spoke to the overseas call center, the agent stated that my mother failed to recertify. I told the agent she never received the annual recertification letter, the agent said ” we no longer send out letters, you need to refile using the phone or on their website. After providing the agent with all the requested data to recertify my mother’s contract, the agent said: “we will mail you the confirmation form in the mail”. After three weeks and no form, I called to ask for the status, I was informed that my mother’s recertification was denied as the COMPUTER shows that she has another carrier. I informed the agent that she does not have any other phone carrier, the agent said “That’s what appears on the computer”
After several unsuccessful attempts to extract the name of this so-call carrier, the agent said “it doesn’t say on the computer” I called my local assemblyman office to see if they were aware of any issues with the program, and I was informed that Safelink is terminating contracts without any notice for subscribers that don’t have Medicaid.
Has anyone gone thru this?
March 1, 2018 at 7:04 am
It’s probably no consolation, Ralph, but thousands of our readers have suffered the same fate. There’s an easy way to find out who (or if) your mom is enrolled with. Go to USAC.org and search for the services they offer. One of those services is looking up service providers in cases like yours.
michelle ciardullo says
February 25, 2018 at 11:38 am
i can neverrrrrr get an operator to activate my fone!!!! ive called every safelink number there is on the internet to activate my fone and all I get is a recording saying YOU’RE ROAMING. This safelink crap is a joke!!
Roslyn B Sorey says
February 22, 2018 at 11:29 am
I applied for a cell phone and it said it was approved, then changed to pending (needed info), I sent the info and now it says Enrolled & has a Ticket #1179725602. Does this mean a phone is being sent?
February 22, 2018 at 1:26 pm
Sorry, Roslyn, but we are not privy to Safelink’s internal codes. However, customer service should be able to answer your question.
Antwan Blunt says
February 19, 2018 at 5:17 am
I sent in my application months ago and still haven’t received a phone..
February 19, 2018 at 12:47 pm
Contact customer service to discuss thes status of your order, Antwan.
carmen d gutierrez says
February 15, 2018 at 11:34 am
I was with Safelink for 5 years and left a year and half ago when my flip phone started acting up. They sent me a replacement that was having the same issue , then a second one and after hours and days on the phone trying to resolve this issue i ended up forced to go with another lifeline company who at the time had a great deal by giving us an android phone that safelink didnt offer. A year with the company i went with that had great customer experience but poor 3gnetwork i decided to return to safelink on January 3rd 2018. What a journey. 2 pages of notes, over 20 supervisors , and probably 40+ reps.. hours and days to get my enrollment id attached again that they never deleted. Now ive been on the phone 40 minutes on 2nd escalation on why the enrollment id does not still attach. ive done all you , safelink has asked me to do. 4 ticket numbers last one being 117787337… ticket number 11765767, ticket number 1177787784 and many , many confirmation call numbers. poor rep who just answered. hopefully she can figure it out … why my enrollment is not attaching , now i find its because of my recertification… certification unsuccessful. a new one .. yet on the account on their end im enrolled and still pending.. so this poor rep .. i hope will finally help me. Safelink is the best lifeline service as far as service and network but customer service is a whole different story and this service is fine until you have an issue then good luck with getting it resolved on 1-10 phone calls if you are lucky!! Im giving up after this!! if not finally resolved. my last call confirmation after waiting 30 minutes for a second level rep and having to explain all for the 100th time oh and ive been calling from my computer otherwise guess what .. my minutes would have been used up trying to resolve all this and since my enrollment id still can not get attached i cant get the monthly plan either. go figure. I have two pages of notes front and back.. anyone like them?? im not sure at this point if i send corporate a detailed assesment if they will even figure it out since over 40 reps and 20 supervisors have not been able to?? Is is cause i left and now this is the punishment..lol.. no closure at this point except for a poor customer service, inconsistent…now im being told after all this i have to disenroll and enroll again. Well if i disenrolled over a year and a half ago and tied to re enroll on january 3, 2018 and the system did not let me online or with many reps… why am i having to disenroll again?? now im told its because of regulations. ok shes trying to do this for me today… i hope somewone here takes notice so i dont have to spend more time in an assessment to their corporate office!!! her manager that there are options for me to disenroll and enroll but she doesnt have access it i have to wait till they ..so is they.. oh the administration office cancels my account which there is no explanation why over a year an a half ago it wasnt when i formally left safelink my account wasnt cancelled. i fell in a loop hole according to this rep and her manager no resolution i just have to wait for administration.. end of call. how long, who knows?? wonderful rep but her hands are tied due to Safelink’s administration processes…. Confirmation call # today # 1587872136 not the reps fault.. its the administrative dept of safelin. awful .. let me take it to prayer.. its either this or get a lawyer!! i lost very important calls last month due to disconnections also thru this process and not being able to get your plan! Safelink.. another lifeline company gets the same services you have i guarantee you if you do not change your customer service administration you will loose in the long run! my advice to you!!
February 15, 2018 at 12:24 pm
Here’s an article that should interest you, Carmen. It will tell you how to file formal complaints about your Lifeline service provider:
Phip rutan says
February 11, 2018 at 3:38 pm
I just called to get my service turned back on do to my 1yr contract and cell is back on but the letter F is at the top of my cellphone?I can call out but why is that letter there?
February 11, 2018 at 8:13 pm
No way for us to know, Phip, because we are not your service provider. Call 6-1-1 on your free government cell phone to be connected to customer service and/or tech support.
Ralph Smith says
February 10, 2018 at 9:07 pm
When i put in my password to check my voice mail it says invalid. Why? 262-510-****
February 11, 2018 at 12:16 am
No way for us to answer that question, Ralph, because this is an independent informational website, NOT your service provider. Call 6-1-1 on your free government cell phone to contact customer service and tech support.
allan martin says
February 9, 2018 at 4:09 pm
when is safelink going to once again have company reps. out signing people up with phones as they blocked the mailing address i use in seattle – the compass ctr
February 9, 2018 at 10:07 pm
We strongly urge our readers NOT to enroll at street events because they have been the source of so much fraud and abuse.
Raymond kratochvil jr. says
February 8, 2018 at 11:57 am
my account is suspended i keep pressing 111 . i have insurance state please reactivate. needed for family issues.
February 8, 2018 at 2:07 pm
We cannot reactivate your account because we are not your service provider, Raymond. This is an independent informational website. Contact your service provider’s customer service team directly.
adam bacon says
February 6, 2018 at 3:51 pm
It is a shame that when I try to find out anything about my safe-link phone I always end up talking to someone in the Phillipines& they cannot help me one bit because I cannot undersatnd them
February 2, 2018 at 8:25 pm
My name is kelli chism i singed up for a safe link phone several weeks ago and was told i would recive it in the mail i was given a card but have never recived my phone can u help me please
February 3, 2018 at 12:57 am
You need to contact Safelink customer service, Kelli. They’re the only ones who can solve your problem.
Mark Festo says
February 2, 2018 at 12:17 pm
Your phone numbers don,t work .Five numbers say to press one to service then hags up. Whats with this?
February 2, 2018 at 1:12 pm
They’re not “our” phone numbers, Mark. This is an independent informational website, NOT affiliated with any free government cell phone companies.
Rodger Atkins says
January 27, 2018 at 12:55 pm
My current phone has stopped working am unable to make calls. My number is 608-608 346-****
January 27, 2018 at 9:38 pm
This is an independent informational website, Rodger. We’re not affiliated with any free government cell phone company. In other words, you need to contact your service provider, not us.
Christina Johnson says
January 25, 2018 at 10:36 am
hello this is Christina Johnson I can not make phone calls and I need to call my college please help
January 25, 2018 at 3:11 pm
You need to contact your service provider’s customer service team.
sandy amster says
January 30, 2018 at 9:01 am
They are terrible at Safelink!!!!!!
GRGEORY GRMES says
January 23, 2018 at 7:48 am
TRYING TO FIND OUT WHY I HAVENT RECIEVED MY PAPER WORK I NEED A PHONE NUMBER FOR SAFELINK
January 24, 2018 at 1:13 am
You can find Safelink’s customer service number right there in the article above.
January 22, 2018 at 3:01 pm
I have had my safelink phone for years, I am on SSDI. When I recently tried to recertify it came up with me not being eleligable. After several calls to safelink I finally got someone who I thought knew what they were doing. I heard them seem to talk to someone about my problem, then heard keys clicking, then they told me I was all set. Now looking on my phone today I find an end of service date of 1-31-18. I did all this other stuff months ago and have not received any notices about losing my phone. WHY would SSI be elegible and NOT SSDI?? Anyone know what gives????
January 22, 2018 at 9:17 pm
The FCC’s rules are often mysterious, David. We cannot explain them.
robert f says
January 20, 2018 at 6:16 am
when was my phone maild out
January 20, 2018 at 6:50 am
Check Safelink’s website to find the status of your account, Robert.
January 19, 2018 at 1:01 am
I want to know how it says I applied for a safelink phone under my ebt benefits but I never did
January 19, 2018 at 3:13 am
We can’t answer your question because we’re not Safelink, Bryan. Contact the company’s customer service team using the contact info provided in this article.
Casey wright says
January 17, 2018 at 9:37 am
I need to apply wont take my address
January 17, 2018 at 2:24 pm
Contact Safelink customer service, Casey.
William C Gerdes says
January 10, 2018 at 6:08 pm
Hello my name William Gerdes I have one of your phone its a tracefone and today I went to make a call and it says that my phone has been suspended do to the lack of phone calls. The last call that I made was the 1/9/18 so I don’t.know why it would be turned off I rely on this phone to find work. What do I have to do to get turned back on
January 10, 2018 at 9:44 pm
First of all, William, you don’t have one of “our” phones, because this is an independent informational website, NOT Safelink. Contact Safelink customer service to get an answer to your question. You can reach them by using the contact info we provided in the article above.
January 8, 2018 at 3:50 pm
I have been trying over 3 months to get assistance from Safelink to no avail. My brother is disabled and he qualifies for a phone. He has had a safelink phone for over 4 years. This year when he got the paperwork for requalification we filled it out and sent it in. Safelink turned off his phone for some reason. When we contacted them they said they never got the requalification form. We then signed up again providing the necessary proof of qualification. His account has been sitting there Approved awaiting activation since October 27th. I have been trying since the first week of November to get his minutes on his phone. 3 times they have put in a Manual Escalation….I have waited 30 days as they asked and nothing has happened. I have spent over 8 hours on the phone over the past months talking to agents that can see he qualifies but cannot add the minutes. What good are they if they can’t fix a problem. I contacted the FCC and Lifeline . They gave me another phone number to call, which I di on January 5th. The agent I spoke with said the problem is solved…minutes should be added to his phone within 24 hours, and if they were not to call back. The minutes were NOT added as promised and I called back after the 24 hours period. The agent I talked to that time said he could not help me. He would have to put in another Manual Escalation. I think that means to send you account into Limbo. I can’t understand when they can clearly see the account is approved why they can’t add the minutes to the phone. I have asked if I need to provide more information and told that they have enough proof that he qualified. Safelink is has the worst customer service I have ever in my life came across. No one can fix a simple issue. They have put me on hold and then I was disconnected. They have said they would transfer my call to a supervisor and sent me back into the maze of push 1 for this and 3 for that. It is a total nightmare. How do they expect a disabled person to handle this? Or if a person does not have access to a landline have all the minutes trying to get help taken from then. I have spent over 100 dollars of my hard earned money on tracfone cards to keep my brothers phone active while trying to get safelink to solve this problem. Maybe that is the issue…they are making money by NOT providing the minutes to a customer who qualifies for them. I have even asked them to cancel the account so that I could sign up with a differet provider like Assurance. They tell me that they can’t even do that. At this point I don’t know what else to do. I am beyond Mad.
January 6, 2018 at 8:21 am
my phone was stolen, for three days I asked that it be cancelled out, since it says one phone replacement every two tears, which you would not do, violating the contract, then since I did not have phone I tried 4 times to get account cancelled through support option link on safelink page. safelink and tracphone are the same company. if you can’t do something in a support page why are yo having people use this option, oh you want them to add minutes. I had to make 19 count them 19 calls, to get the account cancelled so I could go with another provider. so that is what 20 hours you paid employee’s to do a job they could not or was directed not to do so you could keep receiving the money from the government. basically ripping off the American people. then your support people you can not understand and they do not understand us, you get excuses of it’s not my dept. Roberto, the supervisor was just really special. your in trouble, was it cost effective to not follow the contract obligations? in the long run you paid over 20 different employee’s at leats an hours wage and and got nothing done, oh service was cancelled out. I had to go beyond safe link AKA tracphone to get it done. no wonder America is in trouble. it’s not my job and I am afraid to take initiative, it’s not my dept call, and I explained I can not call, why do you even have a support chat if they can’t accomplish anything? Oh that right they are there to try to get you to add minutes only. hmmm you lost this money and in the end I wasted employee’s time. oh and by the way since you wasted mine for three days,. I am going to keep wasting employee time, keep contacting customer support. making that breach of contract cost. why because you wasted my time.
January 6, 2018 at 5:33 pm
Unfortunately, you have described exactly what you need to do, John. You also might want to consider filing a formal complaint because that usually gets the service provider’s attention. Here’s an article that tells you exactly what to do:
June Voss says
January 3, 2018 at 10:12 am
This is the worst customer service.i did the app on the phone.they sent me an app i mailed it bck.ive just called couldnt understand the person.went to another person.i ask to speak to a supervisor or give me corporate number she the hung up on me..these people sure can get you bloid preasure up.. Who can we get in contact with.. I really appreciate my free munutes but gee whats the freakin problem.
January 3, 2018 at 2:45 pm
This is an on-going complaint from our readers, June. You have a couple options: (1) Call in, and continue to call in, until you get a competent, friendly customer service agent. Or (2) Switch to a different free government cell phone company. Here’s an article that tells you how to do it:
Timothy Twyman says
January 3, 2018 at 9:15 am
I have read “how do I get a replacement phone” however, I still have some questions. 1. I have had the same phone for over 2 years and the screen is cracked due to wear and tear. What is the policy to replace the phone? There has to be a time limit. These phones don’t last forever and I am on a fixed income which is why I need a government phone and I can not afford $25 for a new phone. What can you do to help me?
January 3, 2018 at 2:43 pm
You’ll probably find that each free government cell phone company has a slightly different twist on replacement phones. You may even find a different policy from customer service agent to customer service agent. That is, if you get a sympathetic one on the phone, they might just give you a replacement phone for free. And a longtime customer like you, who has never requested on before may also find a little sympathy from a customer service agent. But the odds are that you will be required to pay that $25 fee for a replacement phone.
There is an alternative way to accomplish your goal, Timothy. If you were to switch to a different Lifeline company, you would be given a smartphone by that company. Here’s an article that tells you how to make the switch if that’s what you decide to do:
Clarence R Jackson says
January 1, 2018 at 11:00 am
I just tried technical support to change from Qlink to Safelink Cellular.I cancelled with Qlink earlyier this week.The customer support was terrible,the phone they supplied me with lost phones calls,wouldn’t work properly 99% of the time.I talked to Safelink customer support days before.The lady told me all I had to do is wait 60 days and all personal information toward qualification would be transferred.Today is 61 days.I called and Safelink customer support took my personal information.Later,he told me my contract with Qlink was locked and I couldn’t apply until October 27,2018!I’m upset I don’t have a reliable phone for my health emergencys!I went to the government web site and it states 60 days for phone service 12 months for internet.If something health wise happens to me I’m dead!I deserve better Safelink.Could someone call and help me?
January 1, 2018 at 1:06 pm
The FCC has changed the 60 days/one year rule back to 60 days, but it has not yet gone into effect, Clarence. We’ll report the news of the change as soon as it happens. Until then, unfortunately, there is nothing that can be done.
David E. Ragan says
January 1, 2018 at 7:27 am
I have not received my minutes for this month and I only have 1 remaining minute so I cannot call customer service.
January 1, 2018 at 1:04 pm
You’ll need to see if you can borrow someone else’s phone, David.
janet klingbile says
December 28, 2017 at 5:07 am
I CANNOT LOG IN TO MY ACCOUT. SAYS ID # INCORRECT. I AM RUNNING OUT OF SERVICE DAYS.
December 28, 2017 at 8:21 am
You need to use another phone to contact your service provider’s customer service team. If it is Safelink, that info can be found in the article on this page.
Leslie Panuska says
December 26, 2017 at 5:59 pm
How can I send you a copy of my bill with my address on it? That is was is need to start my plan. I will need a phone
December 26, 2017 at 6:16 pm
You don’t want to send anything to us, Leslie, because we are NOT a Lifeline service provider. We are an independent informational website.
Can you borrow a phone from a friend or relative to call customer service? You can find the contact info on our Providers page by clicking on your service provider’s name.
Lorrie kilman says
December 23, 2017 at 4:51 pm
My phone was thru qlink but it was stolen in November. I tried to cancel service but u can’t report it stolen without paying 25 for new phone , which I couldn’t afford at the time. Its now time to recertify and I want to swtch to your company. Since my year is up With them I should be time’s right?
December 23, 2017 at 11:03 pm
Yes, if your year is up you can re-enroll with any Lifeline free government cell phone company in your state. Here’s where you can find a list and more details:
December 22, 2017 at 3:03 pm
Hi , I did apply for my mother’s phone unfortunately I provided safelink the wrong SSN so they declared ned her apllication and Iwas told we have to wait until Nov 2018 to reapply. I think this is just not fair that she got rejected right away without giving a chance to provide a coy of her SSN.
December 22, 2017 at 3:42 pm
There are lots of other companies and plans available in your state, Josephine. Here’s where you can find them:
December 19, 2017 at 1:21 pm
Filled out 4 applications for recertification and faced application 2 x. Have not get any minutes in 4 months. Our income is way below poverty. Sent copy of FS CARD BEEN A CUSTOMER SINCE 2007 please reply -1 minute left on phone cell no. 256-744-**** home 256-840-**** enrollment number 3592&&&&, Jan Flecker 787 Highland Steet, ********, **. been trying to retry all day today nine. Help our lifeline is being abused. Need help now
December 19, 2017 at 4:31 pm
Please be aware, Jan, that the comment above came directly to FreeGovernmentCellPhones.net, NOT to Safelink. To send something to Safelink, please check the article above for the company’s contact info.
Tammie bailey says
December 18, 2017 at 11:37 pm
I want to shut my service off but i don’t know the number threw assist
December 19, 2017 at 10:19 am
We think you’re saying your service is through Assist Wireless. Is that correct? If so, you need to contact that company’s customer service team to cancel your account. Here’s where you can find its contact info:
ELIZABETH PRITCHETT says
December 18, 2017 at 1:28 pm
I have an old LG LS 670 cell phone. I currently have safelink service with a free old alcatel phone. Can I have that service switched to the LG?
December 19, 2017 at 10:12 am
We always tiptoe around this issue because we’d hate to give you incorrect info, Elizabeth. You should contact Safelink Wireless customer service or tech support to make sure you get the correct answer.
Deloris Bollin says
December 15, 2017 at 2:41 pm
Yes I have a question. I had a safelink phone before but I lost it and I’ve been trying to report it. I dont remember the number or enrollment id number and doesn’t know what to do. Can you please sent me a text
December 15, 2017 at 10:57 pm
We’re not Safelink, Deloris. But you can contact the company’s customer service team using the info we provide in the above article.
Clara Cramer says
December 15, 2017 at 1:52 pm
Have safelink….Phone number765-353-****….got my own phone installed SIM phone keeps telling me set up pan…don’t even know what that is…won’t show number on the phone in other words I can’t make it work right…yes called 611611 many time I do what it says nothing or phone won’t let me Help me. I’m so sorry but need reliable phone for doctors , guess I’m just to old for this stuff
December 15, 2017 at 10:56 pm
One of the things that annoys us most about the Lifeline program is that most of the companies have skimped on customer service, making it impossible for their customers to get answers to the most basic questions.
If you can’t get service from your current service provider, Clara, maybe it’s time for you to consider switching to a different company. Here’s where you can find more info:
assunta tocde says
December 14, 2017 at 11:08 am
I did not make one call please activate my phone
December 14, 2017 at 1:36 pm
We’re not Safelink, Assunta. You need to contact Safelink customer service.
Michael Hyatt says
December 13, 2017 at 6:04 am
How do i go about reaplie to keep my services ative thur 2019-02-02 why is my service ending on 2018-02 -02 how do i keep my servive ative can i reserafide with you now
December 13, 2017 at 6:08 am
I hope you can help me. im disabled and i need my phone for my public transportation. thank you
December 13, 2017 at 8:35 am
You need to contact Safelink customer service, Michael. They can help you through the enrollment process. The contact info can be found in the article on this page.
December 13, 2017 at 8:33 am
Since we’re not your service provider, we can only guess, Michael. Sounds like your one year enrollment period is about to expire. Free government cell phone customers are required to recertify the they are eligible for the program once every year. Check out your service provider’s website to find out how to recertify.
Alex Findlay says
December 12, 2017 at 3:05 pm
SAFELINK WIRELESS IS NOTHING BUT A PAIN IN THE ASS
December 12, 2017 at 5:09 pm
Care to explain what you mean by that, Alex?
Steven Clark says
December 23, 2017 at 8:10 pm
I am not Alex, but i fully Agree with him. I had to have my phone replaced due to losing it. Shortly after it was replaced, i started having problem receiving my minutes every month, i have to call every month and add at least 6 different codes just to get my minutes. If that’s not a PAIN IN THE ASS, i would like to know what is. I have tried to get a straight answer but all i got was a half ass accuse. I for one, will warn everyone to stay away from safelink. their customer care service numbers does everything but help, the only thing its good for is a run around. Maybe if you they had a Number to call that had a real person, who could really help, there wouldn,t be so many complaints. Your rating with me is Zero.
Sonja Lee Pritchatd says
December 11, 2017 at 11:13 pm
My phone was turned off for no reason and i cant get fixed why
December 12, 2017 at 1:02 pm
We are not your service provider, Sonja, so there is no way for us to know the answer to your question. Contact your service provider’s customer service team.
December 11, 2017 at 3:43 pm
My address is showing undeliverable address. Why is that.
December 11, 2017 at 4:21 pm
We can’t answer that question because we’re not Safelink, Jennifer. You should contact customer service using the contact info shown on this page.
Jackie colley says
December 6, 2017 at 8:48 pm
I’m trying to apply for a free safe link phone but its saying my address is wrong. Why and what can I do
December 6, 2017 at 10:53 pm
Contact Safelink customer service to discuss the problem, Jackie. You can find the phone number in the article above.
Brianna R Williams says
December 5, 2017 at 7:10 pm
They mailed me the phone I can’t call the number in the box it says I can’t make calls I called 611 they said they activated the phone I reset the phone and only was able to make 1 call now it’s doing the same thing again and they just keep telling me the phone account says your minutes are on there but they can’t seem to figure out why I can’t call.
December 5, 2017 at 8:01 pm
We cannot answer your question, Brianna, because we are not your service provider. Sorry to say so, but customer service is probably your only hope.
albert velting says
December 2, 2017 at 1:15 pm
i already have a safelink phone but never got my minutes for dec and used the last of my minutes trying to reach customer service. my number is 816-248-****
December 2, 2017 at 2:15 pm
If you cannot find a friend who will lend you his phone, try contacting Safelink customer service via the company’s website, Albert.
December 1, 2017 at 9:33 am
I already have a safelink phone but for some reason I ain’t recieving my minutes or data. says no service. just need to know what’s goin on. I never told no one to shut it down. it’s phone number is +1 740 771 ****. my name is Liz bailey
December 1, 2017 at 7:42 pm
Have you contacted customer service or tech support, Liz. They are the ones with the answers.
roger eldred says
November 30, 2017 at 9:49 pm
My old state phoke quit workING and I cant get one from you because you say I have one already
December 1, 2017 at 1:02 am
First thing, Roger, is that it’s not “us,” because we are not your service provider. This is an independent informational website.
Second, it sounds as if your service provider is accurate when they say you already have one. Just because your phone stops working does not mean that your account has been terminated. For example, if your car stopped working, you would still have a car. Sounds like you need to get a replacement phone from your service provider.
November 30, 2017 at 10:41 am
I received my safelink card today if I read it right it will not work with my phone, I have a tracphone smart phone if it does not work how do I get a phone not sure how this works
November 30, 2017 at 5:46 pm
Contact Safelink customer service or tech support, Susie.
Tasha Dunbar says
November 29, 2017 at 3:48 pm
How can I upgrade to smart phone or just get another phone cuz mine the back is messing and it shuts off alot??
November 30, 2017 at 5:41 pm
If you upgrade through Safelink they will probably require you to pay a rather reasonable upgrade fee. However, if you switch service providers, the new provider will be required to give you a smartphone. Here’s an article that tells you how to make the switch:
Paul C. Peters says
November 28, 2017 at 4:51 pm
I am up for recert for Safelink wireless phone renewal for another year. I would like to switch to broadband service assistance instead.
November 28, 2017 at 7:21 pm
Call 6-1-1 to contact customer service and discuss different plans that are available.
Kathleen Vaughan says
November 28, 2017 at 1:18 pm
My account has been suspended and several attempts to reinstate have failed.
November 28, 2017 at 7:18 pm
Have you tried switching to a different Lifeline company? That may be a solution to your problems. Here’s an article that tells you more:
Debra Guillory says
November 27, 2017 at 9:40 am
We applied for a phone for Mr Lester ***** (08/14/1957) about 3wks ago, his previous phone stolen, we have been waiting delivery of his new phone at ***** ****** Lake Charles, La. 70601, We received a SIm card but no phone, do you know when deliver will be, ATTn Debra Guillory at Center for Health Services in Lake Charles, La. He needs a phone desperately to conduct other business for himself, thanks
November 27, 2017 at 9:59 pm
You can find the status of his account on the Safelink website, Debra.
Alphonso McKibbins says
November 20, 2017 at 9:59 am
Please give me the status of my re-enrollment that I sent in a month ago. I can’t get in touch with you. I don’t text. I cut off my old phone number of 216-632-****, Please tell me something. No communication was a major problem before my last phone broke and I couldn’t get it fixed. Best way to contact me is telephone or email.
Thanks, Al McKibbins
November 20, 2017 at 10:39 am
We’re not Safelink, Alphonso, so we cannot tell you anything about your account. This is an independent informational website. You should be able to check the status of your account by visiting the Safelink website.
Brenda Crawford says
November 16, 2017 at 11:59 am
My phone is lost
November 16, 2017 at 8:22 pm
Here’s an article you should read, Brenda.
November 15, 2017 at 6:49 am
I have sent all my info they need to reinstate my minutes.. You call a tech and you dont even understand a word they are saying..can someone please check my status on my minutes please.. 813_203_****..ive not yet seen anything.. My email ********@gmail.com. Thank you
November 15, 2017 at 3:25 pm
We are NOT Safelink Wireless nor any other free government cell phone company, June. That means we can’t check your minutes. This is an independent informational website.
Ronald Calanchi says
November 26, 2017 at 7:36 am
I need services turned back on on my phone line for 575 494 ****. I’m just going to keep my broken phone ok
November 26, 2017 at 2:00 pm
You need to contact Safelink’s customer service team, Ronald. This is an independent informational website and we have no knowledge of your account.
Roger Martinson says
November 14, 2017 at 1:42 pm
I have a phone with 10929 minutes and shows 443 days left. I was given a phone number to call, but can’t use this phone. I am on food stamps and do receive medicare from Missouri. I do not know why I can not use this phone anymore. Also, please change my email address to ********@hotmail.com. 913-202-**** is the phone# on this phone.
Please let me know what I need to do. Thanks Roger Martinson
November 14, 2017 at 9:28 pm
There is no way for us to know anything about your personal account, Roger. This is an independent informational website, Roger.
Donnette Mathieson says
November 13, 2017 at 11:42 pm
Please tell about other free cell phone carriers out there besides SafeLink… Thanks… I have SafeLink but my phone doesn’t work anymore and I was told that I would not be able to get another one… I have been with them for a few years since the program started and I need a phone now due to my many Health Issues Etc
November 14, 2017 at 3:24 am
Here’s where you can find info on all the free government cell phone companies and plans in your state:
November 14, 2017 at 11:47 am
Thanks for your response!!!!
November 14, 2017 at 1:30 pm
We’re here for you, Donnette.
Barbara shephard says
November 9, 2017 at 11:43 am
I am trying to help a elderly neighbor get a free phone through safe link and she was told she had to buy a phone. She has food stamps and should be eligible to get a free phone. I need to speak to a supervisor about this
November 9, 2017 at 1:03 pm
We’re not Safelink, Barbara. This is an independent informational website. You can find Safelink’s contact info in the article on this page.
Billy Spires says
November 8, 2017 at 7:02 pm
Have called two days in a row can’t get my plan switched over did the universal rebrand they said wait 4 hours keep trying and call back if doesn’t work can’t cal..no phone can’t reach you online
November 9, 2017 at 2:03 am
We’re not your service provider, Billy. This is an independent informational website. You need to contact your service provider’s customer service team.
November 7, 2017 at 8:00 am
My neighbor has a Qlink phone and program.
She tried to cancel Qlink so she could sign up with Safelink. The customer service person told her she was locked into Qlink until June 2018 and could not switch due to new government rules.
Is this true? If not, how does she switch providers?
November 7, 2017 at 8:21 am
Here’s an article that tells you everything you need to know about switching (including info on when you can and cannot switch):
Livio Siano says
November 5, 2017 at 3:10 pm
I have a phone through VA.
However, I have not had minutes added in months. What to do?
November 6, 2017 at 2:07 am
Contact your service provider’s customer service team, Livio. Does your phone still work? If not, your account may have been terminated.
Rebekah wallace says
November 5, 2017 at 11:37 am
My battery won’t charge but the phone works fine. How do I get a new battery or new phone?
November 6, 2017 at 2:05 am
You’ll need to purchase your own battery, Rebekah. You can buy them at any electronics store or even at any store that sells watches.
In regard to getting a new phone, contact your service provider’s customer service team.
Darren Esterline says
November 4, 2017 at 7:50 pm
I cancelled my account with safelink wireless on November 1. However, when I went to another Obamacare to attempt to open an account with them they told me that my safelink account was still active. How long does it take to actually cancel my account and why isn’t that noted yet?
November 6, 2017 at 1:55 am
It should take no more than a couple days, Darren. And even worse, they should have cancelled your account automatically because you haven’t used it for 30 days. Call customer service immediately and speak to a customer service supervisor.
Candy betty says
November 4, 2017 at 8:47 am
Candy betty need a new phone safelink phone your guy ok
November 4, 2017 at 7:01 pm
Can’t help but love the name Candy Betty. But you need to contact Safelink customer service to discuss the new phone.
Octavia Martin says
November 2, 2017 at 1:11 pm
How do I reactivate my service online?
November 2, 2017 at 4:36 pm
Why was your account terminated, Octavia?
November 1, 2017 at 4:00 pm
I need to replace my broken safe link phone but their automated tech support requires I have said phone on. Obviously, this is impossible. They do not have an email address. I am not spending forty dollars to upgrade. How do I resolve this issue? Thank you,
November 2, 2017 at 2:54 am
One option you may not have thought of is switching service providers, Danielle. That will make you a new customer of your new service provider and all new customers are entitled to smartphones. Here’s an article that tells you how to make the switch:
Nichole Barnett says
October 31, 2017 at 12:04 pm
Can you get a supervisor to call me asap.757-298-4638/Nichole Barnett
October 31, 2017 at 2:38 pm
This is an independent informational website, Nichole, so we cannot get a supervisor to call you. You should call 6-1-1 on your free government cell phone and ask the rep to connect you to a supervisor.
Amy johnson says
October 31, 2017 at 10:06 am
I have had a Trac phone and have never got it to work what do I need to do
October 31, 2017 at 2:35 pm
You should have reported that it didn’t work as soon as you received it, Amy. Contact your service provider’s customer service team ASAP.
Sherri Feaver says
October 30, 2017 at 9:38 pm
Need to change my address
October 31, 2017 at 2:33 pm
Contact Safelink customer service by calling 6-1-1 on your free government cell phone, Sherri.
Mary Worthy says
October 30, 2017 at 10:51 am
How long does it take to get my replacement phone.
October 30, 2017 at 2:53 pm
Most companies say it will take two weeks, but many readers have told us it takes three or four weeks or even longer.
Kathleen Lynch says
October 30, 2017 at 10:17 am
I tried to use my phone and it was disconnected due to non use. How and who do I get in touch with someone to have it turned back on? Thank you
October 30, 2017 at 2:52 pm
Safelink’s customer service number is shown on this page, Kathleen. But you will probably be required to re-enroll. If that’s the case, you may be able to enroll with any company offering the Lifeline free government cell phone program in your state, and you may be able to find a plan that offers more minutes, more texts and more data. Here’s where you can find all the plans in your state:
October 27, 2017 at 12:58 pm
I just need customer service and I keep getting tech support that the recording says call back in 15 mins I do and the same thing and they hang up on u unbelievable…I am calling for my mom and dad who asked for a flip phone when they had to get a replacement instead y send one they can’t figure out how to use and as far as not posting this I bet u do instead of emailing me back
October 27, 2017 at 1:34 pm
This is an independent informational website, Cindi, NOT Safelink and NOT any other free government cell phone company. If you aren’t getting the service you want from Safelink, try one of the other companies offering plans in your state:
Priscilla Garcia says
October 27, 2017 at 10:12 am
I renewed my government phone application the other day and my phone is still turned off what do I have to do to get turned back on.
October 27, 2017 at 1:26 pm
If your service was terminated before you recertified, you may need to re-enroll. Contact your service provider’s customer service team to figure out the status of your account.
Jon Smith says
October 27, 2017 at 9:25 am
How is anyone suppose to get ANYTHING done when your service people CANT understand PLAIN ENGLISH??? I have spent over 3 hours on the phone to get re activated when my phone should of NEVER been cut off!! Im on disabillity & have 2 sons that live with me so I get food stamps Medicaide & cash assistance so WHY WAS MY PHONE CUT OFF??? WHY does it take 3 hours to get ahold of someone that cant understand ENGLISH?? YOUR services SUCK!! Customer supports a JOKE!!
October 27, 2017 at 1:25 pm
It’s not “our” services that suck, Jon. This is an independent informational website that is NOT affiliated with any free government cell phone company. A representative from Safelink may read your comment here, but that’s all.
malinda Dimambro says
October 26, 2017 at 2:47 pm
how do i find out where it is in the mail
October 26, 2017 at 5:35 pm
There is probably no way to do that, Malinda.
Susan Wells says
October 25, 2017 at 11:47 am
My application date was August 21, 2017 and I was enrolled as of September 2, 2017 but THEN your shippiing department obviously couldn’t read so they CHANGED my shipping address from 8705 Creek Trail Lane # 524 Box 132 TO PO Box 132 !!!! So the phone got sent back to the warehouse and I was on the phone with a rep for an hour , in which time my correct address was REPEATEDLY stated so as to be sure it was correct and I STILL didn’t receive my phone until I called AGAIN and I received it the following week! I LOST an entire month of MINUTES ….WAITING for the phone to be delivered to the CORRECT address! I am OWED 350 MINUTES and I’m sure you will disagree with me as SERVICE seems to be less than competent so far! I appreciate being able to have this service available right now, as I’ve been unemployed for 8 months! But I also want the service I deserve which is the minutes I could have been using while I was waiting nearly a MONTH for the phone to be shipped to the CORRECT address!
October 25, 2017 at 6:35 pm
“We” didn’t cause the problem, Susan, because “we” are an independent informational website, NOT a free government cell phone company. You need to check with Safelink’s customer service team to get you question answered. (Yeah, sorry, we know that’s exactly what you’re complaining about, but they are the only ones with the answers and info you need.)
David Efford says
October 25, 2017 at 9:38 am
Why is my phone not working? Phone # 443-523-****. I have 221 minutes and 463 service days.
Thanks David Efford
October 25, 2017 at 6:32 pm
We have absolutely no way to know why your service was cancelled, David. This is an independent informational website. You must contact your former service provider’s customer service team to get your question answered.
Tonya Donaldson says
October 23, 2017 at 1:09 pm
My phone says unregistered SIM all of a sudden and I can’t use it … help please
October 23, 2017 at 2:07 pm
The only way we can help, Tonya, is to tell you to contact your service provider’s customer service team.
Patricia Foster says
October 17, 2017 at 9:54 am
35698442 Patricia Foster
AttachmentsOct 15 (2 days ago)
to myproof I faxed my Safelink application on 10/13/2017 to 1-866-902-5756. I can fax it again if needed. I am attaching proof of my government benefits. Food Stamps. The address is wrong, I moved to Dublin, GA. Please respond by email or calling me at the number below. I wish to get thi8s phone activated.
478-272-**** Enrollment ID: 3569****
IMEI: 014 216 003 163 868 SIM #: 890 141 042 792 836 557 10 Last 4 of SS#: **** SN #: 503CYDG16386 Thank you, Patricia Lee Foster 2 Attachments Patricia Foster
Attachments12:44 PM (2 minutes ago)
to (Safelink) To Whom It May Concern: I received this email 10/15/2017 from you saying you had received my application and eligibility documentation. I had a problem with a female Safelink employee via my land line yesterday evening, 10/16/2017. She was unable to answer my questions and I was very frustrated with the whole experience. After I received your confirmation letter regarding my documents, I tried to activate my phone. She told me that I would have to wait another 7-10 days. I asked why, and I never understood what her answer was. Her English was not too good and she didn’t seem to know the correct answer to give me. She then told me that if I was not alright with her answer, I could start the whole process over again. I took this a as threat. Now I am receiving email from you that states you did not get my proof. Please address this issue and let me know when I can finally activate my phone. I have had it for 3 weeks now.
************************************************************************************************************************************************************************* (Safelink) My Proof Oct 15 (2 days ago) to me Thank you very much for your email. We are happy to inform you that we received the documentation you submitted for the Lifeline Service. That documentation is now subject to review by one of our specialized agents. ———- Forwarded message ———- From: Patricia Foster Date: Sun, Oct 15, 2017 at 10:08 PM Subject: 35698442 To: firstname.lastname@example.org
**************************************************************************************************************************************************************************** 2 Attachments
Click here to Reply or Forward 0 GB (0%) of 15 GB used Manage Terms – Privacy Last account activity: 22 minutes ago Details
October 17, 2017 at 1:06 pm
We’re not Safelink, Patricia, so we can’t help you with this problem. But we love your persistence and thorough documentation. Keep after Safelink until you get satisfaction.
Carol Bowers says
October 15, 2017 at 10:13 am
My husband and I are veterans and have safelink phones. First of October we did not get any minutes, normally it is 500 and due to Irma my phone is out of minutes. Had the phones for vets stopped? Is that why we did not gets minutes?
October 15, 2017 at 1:18 pm
There’s no way for us to know because we’re not Safelink, Carol. But one thing to consider — only one free government cell phone is permitted per household. But you should call customer service ASAP to get your question answered.
October 11, 2017 at 7:19 pm
I have had my safelink phone for about 2 months. During that time, I have had countless calls/messages from the company telling me that I needed to call a certain number to activate… which I did… each and every time. I make at least a dozen calls a week, yet my phone was deactivated today for lack of use. Policy requires at least one phone call a month. As stated I have well exceeded that requirement. When I call the 800 number for “support” all I get is a looped message and then disconnected. I am homeless and waiting for a call about a job. Any ideas on how to proceed so that I can get results and a reactivated phone?
October 11, 2017 at 10:41 pm
That’s a bad story, Karbala, and we feel for you. We fear that your phone has been deactivated and that you will not be able to reactivate it. The only way to find out is to speak to customer service. Ask to speak to a supervisor. You can find the phone number on this page.
hassan nafees says
October 12, 2017 at 4:48 pm
I would like to get my phone reactivation I need my phone
October 13, 2017 at 2:36 am
Visit the Safelink website to learn your options for re-certifying, Hassan.
Ricky henson says
October 11, 2017 at 1:28 pm
I did not get activation card with my package
October 11, 2017 at 1:57 pm
Contact your service provider’s customer service team, Ricky.
Maria perez says
October 16, 2017 at 8:03 pm
The networks is not working. my number is 908 235 ****.
October 16, 2017 at 10:41 pm
Contact your service provider’s customer service team, Maria.
darren parnell says
October 6, 2017 at 12:29 pm
i am trying to send you my verification letter from link because i keep getting the run around by your automated service.
October 6, 2017 at 1:59 pm
We’re not Safelink, Darren. This is an independent informational website. You must contact Safelink customer service directly. You can find the contact info in the article above.
marie sherard says
October 5, 2017 at 7:07 am
I haven’t use my phone for a while and I don’t know if my minutes are there because I’ve lost my phone. What can I do
October 5, 2017 at 1:15 pm
Contact your service provider’s customer service team. But before you do that, read the article at this link:
Brenda Weakland says
October 5, 2017 at 5:12 am
My phone isn’t letting me text or talk on it. It’s says Prepaid service disabled. It’s not letting me do anything. Thank you!
October 5, 2017 at 5:46 am
You need to contact your service provider’s customer service team, Brenda. This is an independent informational website. You need to contact your service provider’s customer service team to get your question answered.
Jessica Ferguson says
October 3, 2017 at 11:11 am
My safe link phone is activated but i have no number and cant use it and when i call safelink it hangs up on me i need help please
October 3, 2017 at 4:56 pm
Have you called 6-1-1 on your phone? If so, and if that doesn’t work, try going through the Safelink website.
October 3, 2017 at 8:58 am
Im having the same issutes!! They keep hanging up amd I cant get help. I havent got my minutes this month and they are saying I need to reappy but I JUST did maybe 3 months ago. Im getting furious.
Bonnie Harr says
October 3, 2017 at 8:26 am
I signed up for your service, wanted to use my own phone, but you sent me one of yours. I tried contacting you, but the man I talked to couldn’t understand me and I couldn’t understand him. I asked to speak to someone else and he was just rude and then hung up on me. tried calling another time, and couldn’t get through. I would still like to have this service, what do I need to do to use my own phone,,, is there a chip that I need to install, do I need to contact my previous service first to cancell. what do I need to do,,, Please HELP ! Thank You Bonnie Harr 352-434-****
October 3, 2017 at 3:43 pm
We’re not Safelink, so we cannot answer that specific question, Bonnie. Unfortunately, you need to communicate with that company’s customer service or tech support teams.
shannon bryant says
October 3, 2017 at 6:58 am
my sons phone has no minutes the # is 813 570-****
October 3, 2017 at 3:39 pm
Are you saying that there is an error or that he has used up his entire monthly allotment of minutes?
Lillian Steele says
October 2, 2017 at 9:05 am
The line to reactive your phone goes dead as soon as the recording says it is transferring you to a representative!!! And I have tried to get through from 3 different phones!!!! What the heck is going on
October 2, 2017 at 1:20 pm
Have you attempted to recertify via the Safelink website?
October 3, 2017 at 11:12 am
Mark Weakly says
October 2, 2017 at 8:52 am
I currently have a Safelink phone, the trouble is I do not have any bars at my location so I can not make or receive phone calls. Is there a booster I can get to allow me to receive a connection and have any bars? I find it hard to stay current when I can not make any calls from my location. And will you please get a live person option on your call service
October 2, 2017 at 1:21 pm
We’re not Safelink, Mark. We’re an independent informational website. Contact Safelink customer service or tech support by calling 6-1-1 on your free government cell phone the next time you’re somewhere that has bars.
Doris Cozart says
October 1, 2017 at 2:47 pm
Would someone please be kind enough to provide information on how to report a lost or stolen phone. I have used every phone number provided on this web page to no avail.
Please respond as soon as possible. I am a senior living alone this phone provides me with a feeling of security.
Tammy Sue Williams says
September 29, 2017 at 9:05 am
WHY Cant I reactivate my phone
September 29, 2017 at 2:28 pm
We have no idea, Tammy Sue. Why was it deactivated?
September 28, 2017 at 1:55 pm
I have this free gov. phone with i do not know with whom!! Tried the 611 number but no one can understand that version of english. This is the 3rd phone from i think is assusance but after repeated attempts of calling the 611 and being told call back later i gave up. The phones i ngot (allcatel) do not hold a charge for 1 day. Ifinally found an 800 number to call to “BUY” A new FLIP PHONE (ALCATEL) and foolishly i did give them my credit card #. Very low limit on credit card. Was assured this was a very good phone. Got the phone and not any better than ones i had. And also got “fraud” alert on my credit card someone trying to use it to buy clothing online. This was only time i have given my credit card n# on the phone so?????. Can i transfer to another company or can i upgrade to a ZTE ANDROID PHONE? Friend gave me the ZTE ANDROID.
September 28, 2017 at 4:25 pm
Yes, you can switch to another company, but “when” depends on what kind of Lifeline plan you have. You can switch providers after 60 days if you have talk and text only. You must wait a full year if your plan includes data.
Here’s an article that tells you how to make the switch:
And here’s where you can find a complete list of all the free government cell phone companies offering service in your state:
Mary Tatman says
September 28, 2017 at 10:50 am
I have a government phone I’ ve tried to make calls the last 2 days & it says Network Not Available. I tried to call 6-1-1 for support but says the same thing.
September 28, 2017 at 11:22 am
You can find Safelink’s other contact info in the article above, Mary.
Lisa schrecongost says
September 24, 2017 at 2:45 pm
I was with safelink, trying to reapply. changed over to q link, worst service. Sent 26 emails to discontinue your service. I put applocation in to come back to safelink. much better service. I am 56 years old. your phones are better and I have my phone 724 467 **** my enrollment number is 3559**** please assist me in getting my phone back on
September 24, 2017 at 3:25 pm
No one can “help” you switch service providers, Lisa. You need to take certain steps yourself to get it done. Here’s an article that tells you exactly how to switch from one service provider to another.
Paul Braasch says
September 23, 2017 at 8:21 am
I am helping someone who has had his phone for over a year and it no longer holds a charge. What should he do?
September 23, 2017 at 7:55 pm
You have a couple choices, Paul. (1) Call customer service at 6-1-1 and see if they will replace your phone for free. They probably won’t, but they may because you’re a long-term customers. (2) Ask your service provider’s customer service team which phones are compatible with its network, then go out and purchase one of those phons. Or (3) Switch to a different free government cell phone company. As a new customer you will qualify for a smartphone.
In case you decide on #3, here’s an article that tells you how to make the switch:
And here’s where you can find a list of all the free government cell phone companies and plans in your state:
Jessica Shofner says
September 22, 2017 at 8:12 pm
How do I check my status on SafeLink to see where my phone is??
September 22, 2017 at 8:19 pm
Go to the Safelink website, click on “Account” and then click on “Check Your Status.”
Penny A Breese says
September 22, 2017 at 8:36 am
Is there a phone number to check on a application not for sure it went though
September 22, 2017 at 11:53 am
Visit the Safelink website. Click on “Account” and then on “Check Enrollment Status.”
linda j dupuis says
September 21, 2017 at 8:16 pm
how can i report safelink to the fcc? for 2 months i have had to pay for service[20.00] because my phone will not load my 500 free minutes. i know the government will like to hear that they are paying and i also am paying. last month i borrowed my neighbors phone to call support and they kept me on the line for 72 min of my neighbors free mins so i had to buy her more mins also. all i ever get on the phone is someone who does not speak english and or does not know what to do anyway. SAFELINK HAS MADE QUITE A FORTUNE RIPPING OFF POOR PEOPLE WHO THINK THEY DON’T HAVE OPTIONS. I AM DONE ARGUING WITH PEOPLE WHO CANNOT SPEAK ENGLISH AND I AM DONE WITH SAFELINK STEALING FROM MY GOVERNMENT AT MY EXPENSE. I HAD A HEART ATTACK AND CANNOT GO WITHOUT A PHONE. SO PLEASE TELL ME WHO TO REPORT YOU TO FOR LYING AND STEALING FROM MY GOVERNMENT.
September 21, 2017 at 11:22 pm
Here’s an article that tells you exactly how to make formal complaints to every organization that has an influence on the Lifeline free government cell phone program:
SATURN WICKS says
September 21, 2017 at 10:18 am
THIS REPLY IS FROM SATURN WICKS.I SENT THE REQUIRED INFORMATION TO QUALIFY AND HAVE NOT HEARD FROM YOU. PLEASE LET ME KNOW IF YOU GOT IT. I SENT IT IN THE MAIL A MONTH AGO.I SENT PROOF OF MEDICAID AND PROOF OF INCOME IN ONE OF YOUR SAFE LINK ENVELOPES.#3440****. PLEASE SEND ME AN UPDATE.
September 21, 2017 at 10:26 am
This is not Safelink, Saturn, so we cannot give you an update. But you can visit the Safelink website and find out the status.
CHUNXIA ZHANG says
September 19, 2017 at 4:33 pm
Hi, I didn’t know why, but my phone’s SIM card suddenly locked, so now my phone isn’t working at all that I can’t make calls or receive calls…It showed something like I need to get a PUK code to unlock the SIM card…But my phone can’t work now, so I can only email or online chat…However, Safelink doesn’t have online chat nor email information found too…so I am not sure how can I contact you for tech. support to unlock my SIM card…Please help! I need my phone for phone calls as daily needs….For more information, my phone is part of the Safelink carrier from the low-income government program. Please response as soon as you can, thank you!
September 19, 2017 at 4:53 pm
Here’s an article that will tell you all about PUK codes, Chunxia:
Michelle Vernon says
September 18, 2017 at 8:55 pm
my phone does not get service at my house
September 19, 2017 at 5:02 am
The USAC offers an exemption to the “you must stay with your service provider for one full year” rule and it was designed especially for people in your situation, Michelle. Go to USAC.org and then contact the USAC to solve your problem.
Linda Underwood says
September 18, 2017 at 10:39 am
I have not had my phone since May 2017 while hospitilized. My account # is 1610**** Your assigned number is 919-903-****. I Need to cancel YOUR SERVICE ASAP> LIKE TODAY!! Why are you still activated this number knowing there have been NO CALLS FOR 4 MONTHS? I did not understand your instructions about calling once a month, when I should have had you CANCEL DUE TO STOLEN OR LOST PHONE. Please e mail me ASAP regarding this request. Linda B Underwood.
September 19, 2017 at 5:08 am
This is not a Safelink website, Linda. You need to contact that company’s customer service team to cancel your account. (You are correct, by the way, that your account should have been cancelled after your phone went unused for 30 days.)
norbert cole says
September 16, 2017 at 7:59 am
my name is norbert cole. i called several times and talked to a supervisor who was very rude. he clamed to be a head supervisor who in my view shlould be discharged. the reason i called was to get service for my grandson who it mildly imparied. he qualided for a phone for about 5 years and now is not qualifief. i asked why and got a run around by the supervisor. very dissapointed . thank you norbert cole
September 16, 2017 at 10:48 am
Sorry to hear about those problems, Norbert. Here’s an article that tells you all the ways to qualify. Maybe that will clear things up for you:
September 16, 2017 at 12:26 am
I have been submitting documentation of driver license ,electric bill, state issued benefit documents etc ,ect, since July and been doing so every 3 days for 3 months and no matter what I do upload , take a picture or any thing I always get application pending , So I call and the same answer ever time it’s either expired or can’t read it , I don’t believe them first of all the documents are with in the time frame they want and the photos I send are perfectly clear on my tablet and on my friends phones. what is the problem do they just want my info for identity theft ! it’s been the same thing over and over !!!!
September 16, 2017 at 2:12 am
We think it can probably be attributed to incompetence, not fraud, Kathy.
Tereasa D Gillispie says
September 14, 2017 at 12:27 pm
I enrolled in Safelink thru life line and requested a sim card to use my own phone. I have received 2 sim cards neither sim card worked even after getting technical support 2 different times. I was then told that I could no get a free phone instead unless I cancelled my account and then waited 90 days. This does not seem fair as I was not told that here was no sim card that will work in a samsug 6 that was purchased and unlocked from verizon.
September 14, 2017 at 8:54 pm
That’s a crazy answer, Tereasa. It may be time for you to ask USAC for help. Contact them at USAC.org.
Helen Weeks says
September 13, 2017 at 11:40 am
I have been trying to recertify my cell phone and it want let me. What do I do now?
September 13, 2017 at 5:59 pm
September 12, 2017 at 1:22 pm
My speech is severely compromised, I can’t be easily understood. So calling Safelink wireless’ customer service number isn’t easy.
A CS email works but I cannot find one. Can anyone help?
September 12, 2017 at 7:44 pm
It’s very odd that Safelink has a voice/hearing/vision-impaired policy, but no way for those customers to communicate with the company.
We’d recommend that you look at the websites for each of the Lifeline companies in your state, and enroll with one that has a customer chat or email service available for its customer service team. Here’s where you can find all the service provider’s in your state:
Angel grant says
September 8, 2017 at 3:53 pm
I haven’t got my phone
September 8, 2017 at 11:22 pm
Did you enroll with Safelink, Angel? If so, go to its website and look for the “Check Your Status” function.
September 8, 2017 at 1:25 pm
Good customer service.
Robin Finlen says
September 8, 2017 at 12:08 pm
I need to recertify my account
September 8, 2017 at 11:25 pm
Do that at the Safelink Wireless website, Robin.
September 7, 2017 at 12:03 pm
Hi I recently call in for a replacement phone and the representative put the wrong address instead putting 535, she put 353 os I call back and another representative put my correct address will I be able to receive my replacement phone
September 7, 2017 at 12:40 pm
What did the second customer service agent say, Simiko?
September 4, 2017 at 11:58 am
I need to recertify my safelink phone
September 4, 2017 at 4:36 pm
Then that’s exactly what you should do, Stephanie.
Kerri A Jacobs says
September 4, 2017 at 9:00 am
I need a new safelink phone my old one not working right need to be upgraded thank and please let me know
September 4, 2017 at 4:35 pm
We’re not Safelink, Kerri. This is an independent informational website. You need to contact Safelink customer service.
Rickie Westbrook says
August 31, 2017 at 7:51 am
Is this. Safelink
September 1, 2017 at 6:40 am
August 31, 2017 at 7:48 am
R u Safelink.
We’re still not Safelink, Rickie.
August 31, 2017 at 7:47 am
Will i receive unlock Replacement phone?
September 1, 2017 at 6:41 am
Contact your service provider’s customer service team to get that question answered, Rickie.
August 30, 2017 at 4:05 pm
Is this. Safelink. I have aaccoun With you then Rickie Westbrook
September 1, 2017 at 12:51 am
No, Ricky, we are not Safelink. We are an independent informational website. You can contact customer service by calling 6-1-1 on your free government cell phone.
shawn burden says
August 29, 2017 at 8:08 pm
i forgot my inrollment id
August 29, 2017 at 11:07 pm
Call customer service, Shawn.
Shawn shephard says
August 29, 2017 at 7:29 pm
My safelink phone has not worked in months tore up want to switch to Q link can you please help me??
August 29, 2017 at 11:08 pm
Here’s an article that tells you exactly what you need to know, Shawn:
August 28, 2017 at 4:23 pm
I am in need of a new phone. Rickie. Westbrook 892 n claybrook Memphis.Tennessee 38107. Am i eligible. For unlock Replacement phone
August 28, 2017 at 10:18 pm
Unlocking generally depends on how long you’ve had your account, Rickie. Since we’re not your service provider, we have no idea if you are eligible. Contact customer service by calling 6-1-1 on your free government cell phone. They should be able to tell you if you are eligible.
Kathy White says
August 27, 2017 at 1:43 am
I have had alot of problems with my service and phone I want to cancel my free service I been having problems since I got it
August 27, 2017 at 10:03 am
How long have you had your account, Kathy? If you’ve had voice/text only for 60 days or longer, or an account that also includes data for a year or longer, you are eligible to switch to a different provider who may just give you better service. Here’s an article that tells you how to switch provides:
And here’s where you can find a list of all the free government cell phone providers in your state:
Sandra Parker says
August 26, 2017 at 6:22 pm
How do you get a cover for free government cell phone?
August 26, 2017 at 11:35 pm
That’s something you need to purchase yourself, Sandra. Best Buy, eBay, Amazon, etc are all good choices.
William Reese says
August 25, 2017 at 10:42 am
I recently called Safelink and had to have a replacement phone. I received this phone on 8-24-17, and it’s the very same phone that I already have, which when I called, I plainly told them that I needed a bigger phone!!. I sent the New Phone that I received yesterday back today , 8-25-17. Could you please send me a better phone??? My Phone No. is: 828-263-****
August 25, 2017 at 10:21 pm
“We” can’t send you a better phone because we’re not Safelink, William. This is an independent informational website. You need to speak to Safelink customer service.
August 23, 2017 at 1:10 pm
I did not get an activation card with my phone how do I activated
August 23, 2017 at 9:29 pm
Contact Safelink’s customer service team.
Tamara Whitt says
August 22, 2017 at 11:06 am
I have been trying to contact safelink for 2 hrs and every number listed for them is routing to assurance lifeline and those people are rude not willing to help and will hang up on you because your not their customer!
September 4, 2017 at 12:43 pm
just keep pressing 0, you will get a live person
Joyce Oxfeld says
August 22, 2017 at 6:05 am
email@example.com : I want to discontinue my SafeLink Service
August 22, 2017 at 11:49 am
We wish we could help you, Joyce, but this is NOT a Safelink website. You need to contact the company’s customer service team by calling 6-1-1 on your free government cell phone.
Lisa r tyus says
August 21, 2017 at 6:41 am
I never received my replacement device and now my service is turned off and I need my service
August 21, 2017 at 10:19 am
This is a common, but unfortunate situation, Lisa. How long had you had your service with your former service provider? If you had voice and text only, you can apply with another company after you’ve had the account for 60 days. If you have data as part of your plan, you must stay with your provider for one year. But if those periods of time have expired, you can enroll with any company in your state. Here’s where you can find a list of those companies in your state:
Harold brian says
August 20, 2017 at 11:33 am
You say I have a phone but I never had one Harold Brian email *******@comcast.net 732 276 **** thank you. I want to apply for phone
August 20, 2017 at 2:48 pm
We’re not Safelink, Harold, so we didn’t tell you anything. If Safelink was incorrect about your phone status, there is a way to correct it. Here’s what it says on the USAC website says about your problem:
“My company says I already have Lifeline, but I don’t. Call USAC to find out which company thinks you are their customer. Then, contact the company you want to sign up with, and ask them to transfer your Lifeline.”
You can find the contact info for the USAC on its website, USAC.org
laura cronick says
August 18, 2017 at 3:23 pm
To who ever can really help me!?! My phone was destoyed over 6 months ago, I’ve called a couple different times to report it, yet, I still have a working phone #, & a service line on, but no phone to answer any calls & or text messages!! Which is really getting old now, so could you plz either turn my phone off, & or send me a replacement phone. Its that easy. Plz help thx Peace! Sincerely urs, Layea
August 19, 2017 at 8:40 am
We can’t do any of those things, Laura, because we’re not your service provider.
Tanya McDuell says
August 18, 2017 at 10:46 am
I cannot get my phone to work. I forget my Google password. Is there any way you can reset my phone 281-258-**** and send me another one?
Thank You Tanya McDuell Food Stamp # 6100-9890-0000-****
August 18, 2017 at 10:52 am
We can’t do it, Tanya, because this is an independent informational website that’s not affiliated with any of the free government cell phones. Contact your service provider’s customer service team.
August 13, 2017 at 4:54 pm
I have been dealing with Tracfone for months and I still have no service. I have had 2 phones / 4Sim cards. How can I get someone to help me. I have been on the phone with them for over 7 hours and no more money to keep calling them.
August 14, 2017 at 7:37 am
That’s crazy, Amy. Sounds to us like it’s time for you to file a formal complaint. Here’s an article that will tell you how to do that. It really is one of the most effective ways to get service problems rectified:
August 11, 2017 at 8:07 pm
Why does Safelink not have a email address?
August 11, 2017 at 11:21 pm
We would imagine that they have one, but it’s not easy to find on the company’s website.
August 11, 2017 at 8:05 pm
Safe link has THE WORST CUSTOMER SERVICE!!!!! Run in circles nothing gets taken care of, have to call numerous times to get one thing looked at asked to call back days later with no results, what a JOKE
Joanie Matt says
August 11, 2017 at 7:29 am
Don’t know my password
August 11, 2017 at 3:00 pm
Neither do we.
Darlene Rothemund says
August 11, 2017 at 2:34 am
my phone is missing need it turned off. 330 689 ****. like to get a replacement if I don’t find. thank you. Darlene Rothemund
August 11, 2017 at 3:04 pm
This website is not operated by Safelink, Darlene. So we can’t turn your phone off. You need to contact Safelink customer service. You can do that by calling 6-1-1 on your free government cell phone (if you can find it).
August 10, 2017 at 2:50 am
How do i get the phone turned off im no longer using the phone also its been lost too.
Sylvia Barrett says
August 10, 2017 at 10:56 am
I am trying to put my contacts in my phone and I can”t. Please help me. Thank
Debra L Gueho says
August 9, 2017 at 12:01 pm
WOW, THIS HAS GOTTEN TO BE A SAD SITUATION FOR ME TO GET A FREE GOVERNMENT PHONE I have been trying since the 1st of June with email & phone calls to Safelink Wireless free governemnt phone I have done over & over everything asked of me, On my last phone call I asked for someone in upper management to email or call me, ASAP no response.
August 22, 2017 at 1:23 pm
You are not the only one. I was informed by safelink that I have an existing account with assurance wireless which they informed me that I do not, and safelink wont even CONSIDER me until december2017 when my assurance account will cancel. WTF is wrong with all these people?
Brittany perry says
August 5, 2017 at 9:57 am
I switched my service to a different sim card so I could use a different phone and it says it has service but won’t let me make calls or send text I have shut my phone off and back on still doesn’t work
August 6, 2017 at 10:38 am
Contact Safelink customer service ASAP, Brittany. You should get a new phone since the one they sent you never worked.
August 3, 2017 at 8:55 pm
PLEASE If I have emailed the wrong place I beg of you to forward on to the right place I cannot find their customer service nor email address & I have been waiting on a free phone as I said June 2017 Again I Thank You for tour Help ASAP
August 4, 2017 at 3:22 am
This is the wrong place, Debra, because this is NOT Safelink. This is an independent informational website. But we have some advice for you. You’ve been waiting too long. Visit the Safelink website, click on “Account” and then click on “Check Enrollment Status.”
August 3, 2017 at 8:42 pm
Please I ask for your help!!!! I applied for a SAKELINK GOVERNMENT FREE PHONE, have been given this ID # 341-81**** for enrollment I have not heart anything at all from SAFELINK. My SNAP CARD was LOSS so I was asked to sent it again back/front of card mailed to:PO Box 220009 Milwaukie OR 97269-0009. Was told by SAFELINK everything was correct for me to recieve a government free phone in7-10 days at my home address. I started trying to get a phone since the 1st of June 2017. This is why I am contacting Safelink. I can only talk on email or CHAT I have no phone landline nor cell. this is the help I need ASAP Please send me a email when I can should get the phone Again, Thanks for the ASAP
August 3, 2017 at 8:51 pm
Sorry, Debra, but this is an independent information website, NOT Safelink. We are not privy to your conversations with Safelink or the status of your enrollment. However, if you visit the Safelink website you can click on “Account” and then on “Enrollment Status” to find out where your account stands.
August 2, 2017 at 9:58 pm
I have lost my phone and do not remember the phone number either to cancel it to get a new phone. What can I do???
August 3, 2017 at 4:22 am
Contact your free government cell phone company’s customer service team. They’ll be able to figure it out based on your name, address, SSN, etc.
Pamela Munsey says
August 3, 2017 at 1:54 pm
My minutes for this month didn’t update.
August 3, 2017 at 3:06 pm
Contact Safelink customer service, Pamela.
mary cade says
August 2, 2017 at 10:42 am
i was to get paper sing for reapply 3monts ago why not got any thing,has been 3months since got minuyes
August 2, 2017 at 11:58 am
You’ll need to ask Safelink, Mary. This is an independent informational website, NOT Safelink.
Ken stropp says
August 1, 2017 at 7:28 pm
My phone arrived but after activation, the phone went haywire and unusable. I sent it back with letter inside the box. Please ship me a different phone asap. Ken stropp
August 2, 2017 at 3:06 am
We’re not Safelink customer support, Ken. You need to contact them.
valerie hancock says
August 1, 2017 at 6:42 pm
why am i having trouble making calls tonite i use my phone all now i can’t make any calls
August 1, 2017 at 6:55 pm
There’s no way we can troubleshoot your cell phone remotely, Valerie. You’ll need to contact your service provider’s customer service or tech support team.
Erica Harris says
July 31, 2017 at 1:16 pm
My phone is not receiving messages and can’t get through to technical support to resolve the issue.
July 31, 2017 at 2:29 pm
Try contacting customer service to see if they can connect you to tech support.
Alex j Findlay says
July 27, 2017 at 7:05 am
Safelink gives nothing but the run around [ MERRY GO ROUN ] I use Adobe Fill and sign .. send and track .. I have proof of every single document … I have even with responded in Safelink’s own self-addressed envelopes which miraculously never arrived on two separate occasions. When they get all the undisputable documentation. They are unable to find the application [SUBMITTED FIVE TIMES ]
I have reached the full conclusion with absolutely no reservations… SAFELINK WIRELESS’s AGENDA IS DELIBERATELY ATTEMPTING TO DISCOURAGE and FRUSTRATE APPLICANTS TO ACCEPT THEIR ALTERNATIVE PROGRAM FOR THOSE WHO DO NOT QUALIFY.
July 27, 2017 at 7:09 am
RESPONDING TO MY OWN POST [correcting a typo] WHO NOT NOT QUALIFY SHOULD HAVE DISPLAY AS [ THOSE WHO LEGITIMATELY QUALIFY]
July 27, 2017 at 8:01 am
Aha! Makes sense now, Alex. Thanks for the correction.
Shouldn’t all Lifeline free government cell phone companies discourage those who do not qualify? What are we missing here, Alex?
Rebecca Denton says
July 26, 2017 at 3:07 pm
Yes i am Rebecca Denton and i had moved last year around October of 2016 when my government phone was to be sent i dont know the number as i never received it my email is ********@hotmail.com my number is 812 972 *** i never used the phone so it needs to be reported stolen please. i thank you please respond
July 26, 2017 at 4:33 pm
This isn’t Safelink, Rebecca, so we can’t solve your problem. You need to contact Safelink customer service directly. You can find all its contact info in the article at the top of this page.
July 27, 2017 at 7:16 am
I have reached the full conclusion with absolutely no reservations… SAFELINK WIRELESS’s AGENDA IS DELIBERATELY ATTEMPTING TO DISCOURAGE and FRUSTRATE APPLICANTS TO ACCEPT THEIR ALTERNATIVE PROGRAM FOR THOSE WHO DO LEGITIMATELY QUALIFY.
July 27, 2017 at 8:02 am
We think you’re saying that the company intentionally discourages qualified applicants in order to sign them up for paid services. Is that correct, Alex? What services have they tried to sell you?
Jacqueline Vickers says
July 26, 2017 at 12:55 pm
My name is Jacqueline Vickers, I applied for a Safelink phone in Douglas, Georgia with your representative named Christie, I was approved on the same day, I have not received my phone yet, and it has been two weeks, almost three. Can you please e-mail me , the status of my phone and the address where the phone is going to be mailed to, now this do not make any kind of sense. Please let me know, I have went back to the location where I was approved for the phone and Christie is no longer there and I cannot find my confirmation identification.
July 26, 2017 at 2:22 pm
If you visit the Safelink website, you’ll find a “Check Your Status” function. Give it a try.
BABUBHAI M.PATEL says
July 25, 2017 at 2:16 pm
I have free cell phone from Safe link wireless. I have forgotten the cell phone number. How i can find this phone number?
July 25, 2017 at 7:11 pm
Call 6-1-1 on your free government cell phone, Bububhai. That will connect you to customer service and they should be able to solve your problem.
justine folaron says
July 24, 2017 at 10:47 am
why didnt I get my mminutes?
July 24, 2017 at 1:23 pm
You should get the on the same date every month. That is usually the same date that your acccount was accepted. In other words, if your application was approved on the 4th of the month, your minutes should be added on the 4th of each month.
Donna traylor says
July 24, 2017 at 1:42 am
I never received my phone
July 24, 2017 at 2:56 am
How long has it been, Donna? Most of the companies say it will take about two weeks, but our readers have often said it takes three or four weeks or even longer. Have you checked your status on your service provider’s website? If not, visit the website to see if it offers a “Check Your Status” function. Many of them do.
Carol Baker says
July 25, 2017 at 12:11 pm
I have applied for a safe link phone 6-9 months ago have sent in all the paperwork I needed. I am on Social Security Disability have tried to call nunberous times will no help. I am using my grandson phone and need one of my own my address is **** ******. Last 4 # of Social ****. what do I have to do to get help with this problem?
July 25, 2017 at 7:15 pm
Crazy story, Carol. There’s no rational reason for this kind of delay. Try this: Call Safelink’s customer service team. Ask to speak to a supervisor. Read the article at the following link before you make that call.
The article tells you how to make a complaint and who to make it to. Tell your “service” provider that you are going to file complaints with the FCC, USAC and your state’s public utility commission if they don’t take some action to solve your problem.
July 26, 2017 at 12:57 pm
I have not either
Delia Morales says
July 23, 2017 at 6:36 pm
I havent recieved my phone
July 23, 2017 at 7:06 pm
How long has it been, Delia. Most of the free government cell phone companies say it will take two weeks, but many of our readers tell us it has taken three or four weeks or even longer.
July 23, 2017 at 8:39 am
Sub; Replacement of Cell phone lost
Dear Customer Service Safe Link, I am sorry to inform you that my CE11LL PHONE (LG) is lost during my journey from Raleigh NC to Great Falls,’I there fore request you to give me new Cell Phone with minitutes . My address of GREAT FALL is as under. I have also forgotten my cell phone number as it is written on slip fixed n phone it self. BABUBHAI M.PATEL GREAT FALLS VA 22088 My Home Ph.No. 215-757-**** I shall be thankful to you for your early actions for sending new phone with my cell phone number. Thanking you.
Babubhai M.Patel, GREAT FALLS va 22066 Date 7/22/2017
July 23, 2017 at 8:52 am
Sorry, Babubhai, but this is not the Safelink website. FreeGovernmentCellPhones.net is an independent informational website that is NOT affiliated with any Lifeline Assistance company. You’ll need to reach out to Safelink customer service online or by phone.
Michael A DiBlasio says
July 22, 2017 at 5:53 am
I have safe link service all of a sudden My phone won’t hold calls . my # is 727-424-****. Michael Diblasio last 4 of SS# ****. please help. I’m on disability…
July 22, 2017 at 8:12 am
Sorry, Michael, but there’s not much we can do to help you. This is NOT Safelink. You need to contact that company’s customer service team directly.
Charles Pringle says
July 20, 2017 at 7:56 pm
Safelike / tracphon It has been a stressful past two months dealing countless hours on the phone with you so called tech call crew.. I had been on Your program for the past 12 plus years. enrollment #2719****. I asked many questions was sent two new phones and finally told sorry we can’t help you. I asked if they could suggest another disability program service. The person said we are only call center. I ask if I should send phones back and she said no and hung up. This happened in the department I was told as the main center 1-866-806 ****. All I want to say that your business standards at totally shameful. I don’t know whom to contact and needed this phone for my health End Stage Renal and prostate Cancer. HURT Charles Pingle
July 20, 2017 at 9:52 pm
You’re in our thoughts, Charles, and we wish you the best with your health issues. It sounds as if it’s time for you to switch service providers. Here’s an article that tells you how to do that:
And here’s where you’ll find a complete list of Lifeline free government cell phone service providers in your state:
Thomas Collins says
July 20, 2017 at 11:31 am
I have received my phone but t-mobile is not in my area. Called tech support an they FINALLY got it to work over my wi-fi from home. If I can only use it at home its not really helping cause I will soon not have wi-fi. Can it not be verizon or sprint. I understood it would be sprint.
Miriam Gengras says
July 20, 2017 at 10:21 am
Could you please tell me if I’ve used up my airtime and minutes my phone won’t allow me to make any calls. Thank you Miriam Gengras. *******@gmail.com
July 20, 2017 at 6:31 pm
We can’t answer your question, Miriam, because we are not your service provider. You need to contact your free government cell phone company’s customer service team.
Shashonie mitchell says
July 19, 2017 at 3:55 pm
I have signed up for a phone still have not received it and the mail went back to ask the guy that up me he told me oh well i cant help you i have try to contact to company very difficult plese help
July 19, 2017 at 8:07 pm
Thanks for once again confirming why we tell our readers over and over again NOT to enroll with a street vendor. You need to contact customer service at your service provider to find out if that guy even bothered to enroll you.
Sylvain blais says
July 19, 2017 at 7:51 am
I forgot my password for my Obama phone .where do I go to get my password reset
July 19, 2017 at 1:08 pm
Talk to your service provider’s customer service team to see if they can help you, Sylvain.
July 19, 2017 at 5:36 am
I tried texting to send y’all the copy of my foodstamp card but some reason it wouldn’t let me
July 19, 2017 at 1:07 pm
This isn’t Safelink, Etta. This is an independent informational website. You need to contact Safelink directly.
July 17, 2017 at 11:45 am
I have a free govt phone I want to change co to you how do i do that my email is ********@yahoo.com
July 17, 2017 at 3:56 pm
Here’s an article that tells you exactly what to do, Liz:
jose luis benavidez says
July 16, 2017 at 2:11 pm
my kids accidentally locked my phonevim thinking its telling me to enter puk watever that is
July 16, 2017 at 3:51 pm
Here’s an article that explains PUK and what to do about it:
Debra Taylor says
July 16, 2017 at 1:38 am
I have an track phone to use as my phone with SAFE link I lose my free phone my number is 706 289 ****
July 16, 2017 at 3:13 am
This is an independent informational website, Debra, and has NO affiliation with Safelink nor any other free government cell phone company. Contact that company’s customer service team.
Tina M Jefferson says
July 18, 2017 at 12:19 am
Somebody stole my phone
July 18, 2017 at 3:26 am
Here’s an article that tells you what to do if your free government cell phone is stolen, lost or damaged:
Sheila ward says
July 15, 2017 at 6:04 pm
Activate on byop
July 16, 2017 at 3:09 am
This is an independent informational website, NOT Safelink, Sheila. You need to contact tech support or customer service at Safelink.
DEBORAH YON says
July 15, 2017 at 9:45 am
MY PHONE HAS BEEN MISSING FOR MONTHS, IVE SEARCHED EVERYWHERE . I REALLY NEED A REPLACEMENT AS SOON AS POSSIBLE. I BROKE DOWN ON THE ROAD A FEW WEEKS BACK AND THOUGHT ID DIE BEFORE I FOUND HELP. IM PRAYING YOU WILL HELP ME GET ANOTHER PHONE MY NUMBER TO IT IS 864-283-****
July 15, 2017 at 10:22 am
You probably have even bigger problems, Deb. The rules of the Lifeline program say that an account that goes unused for 30 days will be cancelled. So the odds are that you no longer have an account for which to get a replacement phone. You need to contact Safelink’s customer service team ASAP.
July 18, 2017 at 12:21 am
Can u help me somebody stole my phone nd got all my stuff in the phone. I need to set a new password everything i need to change
Wilma Becraft says
July 12, 2017 at 8:41 am
I have been trying for months to get a replacement phone or for you to discontinue my service if I don’t receive one. I have used same phone for years and now it’s completely without service. I have mailed letters , e-mailed you and called . The last phone call the person that answered said ” they had to speak to their boss” !!?? At this time I’m completely without a phone . Help ! Please respond . Thank you ,Wilma Becraft
July 12, 2017 at 9:47 am
Please be aware that none of your dealings have been with us, Wilma. This is an independent informational website that is NOT affiliated with Safelink nor any other free government cell phone company. Sounds like you may want to lodge a formal complaint. Here’s an article that tells you how to do it most effectively:
Robert Wade says
July 12, 2017 at 6:54 am
I would like to get a new cell phone as I have to walk a half mile up the road to get a call out
July 12, 2017 at 7:56 am
Most states have a number of companies competing in the free government cell phone, Robert. Here’s a link that will take you to a complete list of those companies and plans in your state:
Each company listing comes complete with contact info for that company so you can enroll online or by phone.
Michael Capers says
July 11, 2017 at 4:19 pm
I lost my phone my # is 632-693-****. Can i get a new one?
July 11, 2017 at 7:28 pm
Contact customer service. They will charge you for a replacement phone, but it’s pretty easy to get one.
Paul Morris says
July 11, 2017 at 3:17 pm
All this info yet no place to sign up ! Why? I chose a carrier yet no place to sign up again.
July 11, 2017 at 7:27 pm
We have listed contact info for every free government cell phone company on a page dedicated to that company. You can look up your company at the following link and then contact them by phone or online:
Vickie Wilson says
July 11, 2017 at 1:23 pm
I still have not received my new phone which was promised may 30, 2017. I have called customer service more than 20 times and either technical support hangs up or they tell me to wait 7 to 10 days for my phone. I am very sick and need the phone promised to me that I can use which has Verizon wireless as the provider. Urgent!!!!!!!!
July 11, 2017 at 2:49 pm
Have you asked to speak to a supervisor?
Patricia Chancey says
July 10, 2017 at 8:51 am
I never received a phone. I filled application on June 21st, the woman said 7 to 10 days I’d receive it in the mail. At 1st they told me I’d get the phone on the spot that was just to lure me in to fill application out. How do I got about cancelling so I can go to another service that will give me a phone. I’m told I’m not eligible now until March.
July 10, 2017 at 1:59 pm
Don’t be quite so hasty, Patricia. Most companies say the phones will arrive in two weeks, but our readers say it’s usually more like three or four weeks or even longer. If you have already enrolled, your company was correct that you will be stuck with that company for twelve months.
J .GASCA says
July 9, 2017 at 1:37 pm
I called the customer service # 10 times and Roselin & ADELINE gave me the wrong info. then TheY WERE very rude and disconected my calls. this Comp. is the worse I have ever had to deal with.
Passion Maxwell says
June 14, 2017 at 7:42 pm
Hi, My name is Passion M.Maxwell and i am currently recieve medicaid assistance , and i applied for an free cell phone almost a month ago, and i had sent all my information that was requested of me. if possible please contact me at my home telephone number at 570-431-**** and/or you can e-mail me at **********@yahoo.com.Thank you.
Thank you, Passion M.Maxwell
June 15, 2017 at 2:38 am
Visit the Safelink website, click on “Account,” and then click on “Check Enrollment Status.”
Barbara Christian says
June 12, 2017 at 10:03 am
my enrollment # is 649****, my cell phone # is 715-456-****. I can’t get text messages on my phone, it keeps say message box if full and to delete old messages. I have done that, which I clear old messages all the time, but now I can’t get any new text msgs and can’t tell if my texts are going out either. I called customer service, but they said they need another phone to check my phone. I only have this safelink phone, please help me. Msg. Center No. is +131231****. have no clue how to get help. Barbara Christian
June 12, 2017 at 1:28 pm
Call in again and ask for tech support instead of customer service. We bet that the tech guys will give you a different answer.
Leonard Conrad says
May 12, 2017 at 7:04 pm
Hello I send my proof about my medicate and my I’d for cell and lady that trying to get one from my address don’t stay with me my Lenord Conrad jr and my code is 3316**** and my email is **********@gmail.com
May 12, 2017 at 8:35 pm
You need to contact your service provider directly, Leonard. This is an independent informational website, not your service provider.