Free Government Cell Phones
Lifeline phone service provides free cell phones to America's financially disadvantaged
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January 19, 2018 at 1:01 am
I want to know how it says I applied for a safelink phone under my ebt benefits but I never did
Free Government Cell Phones says
January 19, 2018 at 3:13 am
We can’t answer your question because we’re not Safelink, Bryan. Contact the company’s customer service team using the contact info provided in this article.
Casey wright says
January 17, 2018 at 9:37 am
I need to apply wont take my address
January 17, 2018 at 2:24 pm
Contact Safelink customer service, Casey.
William C Gerdes says
January 10, 2018 at 6:08 pm
Hello my name William Gerdes I have one of your phone its a tracefone and today I went to make a call and it says that my phone has been suspended do to the lack of phone calls. The last call that I made was the 1/9/18 so I don’t.know why it would be turned off I rely on this phone to find work. What do I have to do to get turned back on
January 10, 2018 at 9:44 pm
First of all, William, you don’t have one of “our” phones, because this is an independent informational website, NOT Safelink. Contact Safelink customer service to get an answer to your question. You can reach them by using the contact info we provided in the article above.
January 8, 2018 at 3:50 pm
I have been trying over 3 months to get assistance from Safelink to no avail. My brother is disabled and he qualifies for a phone. He has had a safelink phone for over 4 years. This year when he got the paperwork for requalification we filled it out and sent it in. Safelink turned off his phone for some reason. When we contacted them they said they never got the requalification form. We then signed up again providing the necessary proof of qualification. His account has been sitting there Approved awaiting activation since October 27th. I have been trying since the first week of November to get his minutes on his phone. 3 times they have put in a Manual Escalation….I have waited 30 days as they asked and nothing has happened. I have spent over 8 hours on the phone over the past months talking to agents that can see he qualifies but cannot add the minutes. What good are they if they can’t fix a problem. I contacted the FCC and Lifeline . They gave me another phone number to call, which I di on January 5th. The agent I spoke with said the problem is solved…minutes should be added to his phone within 24 hours, and if they were not to call back. The minutes were NOT added as promised and I called back after the 24 hours period. The agent I talked to that time said he could not help me. He would have to put in another Manual Escalation. I think that means to send you account into Limbo. I can’t understand when they can clearly see the account is approved why they can’t add the minutes to the phone. I have asked if I need to provide more information and told that they have enough proof that he qualified. Safelink is has the worst customer service I have ever in my life came across. No one can fix a simple issue. They have put me on hold and then I was disconnected. They have said they would transfer my call to a supervisor and sent me back into the maze of push 1 for this and 3 for that. It is a total nightmare. How do they expect a disabled person to handle this? Or if a person does not have access to a landline have all the minutes trying to get help taken from then. I have spent over 100 dollars of my hard earned money on tracfone cards to keep my brothers phone active while trying to get safelink to solve this problem. Maybe that is the issue…they are making money by NOT providing the minutes to a customer who qualifies for them. I have even asked them to cancel the account so that I could sign up with a differet provider like Assurance. They tell me that they can’t even do that. At this point I don’t know what else to do. I am beyond Mad.
January 6, 2018 at 8:21 am
my phone was stolen, for three days I asked that it be cancelled out, since it says one phone replacement every two tears, which you would not do, violating the contract, then since I did not have phone I tried 4 times to get account cancelled through support option link on safelink page. safelink and tracphone are the same company. if you can’t do something in a support page why are yo having people use this option, oh you want them to add minutes. I had to make 19 count them 19 calls, to get the account cancelled so I could go with another provider. so that is what 20 hours you paid employee’s to do a job they could not or was directed not to do so you could keep receiving the money from the government. basically ripping off the American people. then your support people you can not understand and they do not understand us, you get excuses of it’s not my dept. Roberto, the supervisor was just really special. your in trouble, was it cost effective to not follow the contract obligations? in the long run you paid over 20 different employee’s at leats an hours wage and and got nothing done, oh service was cancelled out. I had to go beyond safe link AKA tracphone to get it done. no wonder America is in trouble. it’s not my job and I am afraid to take initiative, it’s not my dept call, and I explained I can not call, why do you even have a support chat if they can’t accomplish anything? Oh that right they are there to try to get you to add minutes only. hmmm you lost this money and in the end I wasted employee’s time. oh and by the way since you wasted mine for three days,. I am going to keep wasting employee time, keep contacting customer support. making that breach of contract cost. why because you wasted my time.
January 6, 2018 at 5:33 pm
Unfortunately, you have described exactly what you need to do, John. You also might want to consider filing a formal complaint because that usually gets the service provider’s attention. Here’s an article that tells you exactly what to do:
June Voss says
January 3, 2018 at 10:12 am
This is the worst customer service.i did the app on the phone.they sent me an app i mailed it bck.ive just called couldnt understand the person.went to another person.i ask to speak to a supervisor or give me corporate number she the hung up on me..these people sure can get you bloid preasure up.. Who can we get in contact with.. I really appreciate my free munutes but gee whats the freakin problem.
January 3, 2018 at 2:45 pm
This is an on-going complaint from our readers, June. You have a couple options: (1) Call in, and continue to call in, until you get a competent, friendly customer service agent. Or (2) Switch to a different free government cell phone company. Here’s an article that tells you how to do it:
Timothy Twyman says
January 3, 2018 at 9:15 am
I have read “how do I get a replacement phone” however, I still have some questions. 1. I have had the same phone for over 2 years and the screen is cracked due to wear and tear. What is the policy to replace the phone? There has to be a time limit. These phones don’t last forever and I am on a fixed income which is why I need a government phone and I can not afford $25 for a new phone. What can you do to help me?
January 3, 2018 at 2:43 pm
You’ll probably find that each free government cell phone company has a slightly different twist on replacement phones. You may even find a different policy from customer service agent to customer service agent. That is, if you get a sympathetic one on the phone, they might just give you a replacement phone for free. And a longtime customer like you, who has never requested on before may also find a little sympathy from a customer service agent. But the odds are that you will be required to pay that $25 fee for a replacement phone.
There is an alternative way to accomplish your goal, Timothy. If you were to switch to a different Lifeline company, you would be given a smartphone by that company. Here’s an article that tells you how to make the switch if that’s what you decide to do:
Clarence R Jackson says
January 1, 2018 at 11:00 am
I just tried technical support to change from Qlink to Safelink Cellular.I cancelled with Qlink earlyier this week.The customer support was terrible,the phone they supplied me with lost phones calls,wouldn’t work properly 99% of the time.I talked to Safelink customer support days before.The lady told me all I had to do is wait 60 days and all personal information toward qualification would be transferred.Today is 61 days.I called and Safelink customer support took my personal information.Later,he told me my contract with Qlink was locked and I couldn’t apply until October 27,2018!I’m upset I don’t have a reliable phone for my health emergencys!I went to the government web site and it states 60 days for phone service 12 months for internet.If something health wise happens to me I’m dead!I deserve better Safelink.Could someone call and help me?
January 1, 2018 at 1:06 pm
The FCC has changed the 60 days/one year rule back to 60 days, but it has not yet gone into effect, Clarence. We’ll report the news of the change as soon as it happens. Until then, unfortunately, there is nothing that can be done.
David E. Ragan says
January 1, 2018 at 7:27 am
I have not received my minutes for this month and I only have 1 remaining minute so I cannot call customer service.
January 1, 2018 at 1:04 pm
You’ll need to see if you can borrow someone else’s phone, David.
janet klingbile says
December 28, 2017 at 5:07 am
I CANNOT LOG IN TO MY ACCOUT. SAYS ID # INCORRECT. I AM RUNNING OUT OF SERVICE DAYS.
December 28, 2017 at 8:21 am
You need to use another phone to contact your service provider’s customer service team. If it is Safelink, that info can be found in the article on this page.
Leslie Panuska says
December 26, 2017 at 5:59 pm
How can I send you a copy of my bill with my address on it? That is was is need to start my plan. I will need a phone
December 26, 2017 at 6:16 pm
You don’t want to send anything to us, Leslie, because we are NOT a Lifeline service provider. We are an independent informational website.
Can you borrow a phone from a friend or relative to call customer service? You can find the contact info on our Providers page by clicking on your service provider’s name.
Lorrie kilman says
December 23, 2017 at 4:51 pm
My phone was thru qlink but it was stolen in November. I tried to cancel service but u can’t report it stolen without paying 25 for new phone , which I couldn’t afford at the time. Its now time to recertify and I want to swtch to your company. Since my year is up With them I should be time’s right?
December 23, 2017 at 11:03 pm
Yes, if your year is up you can re-enroll with any Lifeline free government cell phone company in your state. Here’s where you can find a list and more details:
December 22, 2017 at 3:03 pm
Hi , I did apply for my mother’s phone unfortunately I provided safelink the wrong SSN so they declared ned her apllication and Iwas told we have to wait until Nov 2018 to reapply. I think this is just not fair that she got rejected right away without giving a chance to provide a coy of her SSN.
December 22, 2017 at 3:42 pm
There are lots of other companies and plans available in your state, Josephine. Here’s where you can find them:
December 19, 2017 at 1:21 pm
Filled out 4 applications for recertification and faced application 2 x. Have not get any minutes in 4 months. Our income is way below poverty. Sent copy of FS CARD BEEN A CUSTOMER SINCE 2007 please reply -1 minute left on phone cell no. 256-744-**** home 256-840-**** enrollment number 3592&&&&, Jan Flecker 787 Highland Steet, ********, **. been trying to retry all day today nine. Help our lifeline is being abused. Need help now
December 19, 2017 at 4:31 pm
Please be aware, Jan, that the comment above came directly to FreeGovernmentCellPhones.net, NOT to Safelink. To send something to Safelink, please check the article above for the company’s contact info.
Tammie bailey says
December 18, 2017 at 11:37 pm
I want to shut my service off but i don’t know the number threw assist
December 19, 2017 at 10:19 am
We think you’re saying your service is through Assist Wireless. Is that correct? If so, you need to contact that company’s customer service team to cancel your account. Here’s where you can find its contact info:
ELIZABETH PRITCHETT says
December 18, 2017 at 1:28 pm
I have an old LG LS 670 cell phone. I currently have safelink service with a free old alcatel phone. Can I have that service switched to the LG?
December 19, 2017 at 10:12 am
We always tiptoe around this issue because we’d hate to give you incorrect info, Elizabeth. You should contact Safelink Wireless customer service or tech support to make sure you get the correct answer.
Deloris Bollin says
December 15, 2017 at 2:41 pm
Yes I have a question. I had a safelink phone before but I lost it and I’ve been trying to report it. I dont remember the number or enrollment id number and doesn’t know what to do. Can you please sent me a text
December 15, 2017 at 10:57 pm
We’re not Safelink, Deloris. But you can contact the company’s customer service team using the info we provide in the above article.
Clara Cramer says
December 15, 2017 at 1:52 pm
Have safelink….Phone number765-353-****….got my own phone installed SIM phone keeps telling me set up pan…don’t even know what that is…won’t show number on the phone in other words I can’t make it work right…yes called 611611 many time I do what it says nothing or phone won’t let me Help me. I’m so sorry but need reliable phone for doctors , guess I’m just to old for this stuff
December 15, 2017 at 10:56 pm
One of the things that annoys us most about the Lifeline program is that most of the companies have skimped on customer service, making it impossible for their customers to get answers to the most basic questions.
If you can’t get service from your current service provider, Clara, maybe it’s time for you to consider switching to a different company. Here’s where you can find more info:
assunta tocde says
December 14, 2017 at 11:08 am
I did not make one call please activate my phone
December 14, 2017 at 1:36 pm
We’re not Safelink, Assunta. You need to contact Safelink customer service.
Michael Hyatt says
December 13, 2017 at 6:04 am
How do i go about reaplie to keep my services ative thur 2019-02-02 why is my service ending on 2018-02 -02 how do i keep my servive ative can i reserafide with you now
December 13, 2017 at 6:08 am
I hope you can help me. im disabled and i need my phone for my public transportation. thank you
December 13, 2017 at 8:35 am
You need to contact Safelink customer service, Michael. They can help you through the enrollment process. The contact info can be found in the article on this page.
December 13, 2017 at 8:33 am
Since we’re not your service provider, we can only guess, Michael. Sounds like your one year enrollment period is about to expire. Free government cell phone customers are required to recertify the they are eligible for the program once every year. Check out your service provider’s website to find out how to recertify.
Alex Findlay says
December 12, 2017 at 3:05 pm
SAFELINK WIRELESS IS NOTHING BUT A PAIN IN THE ASS
December 12, 2017 at 5:09 pm
Care to explain what you mean by that, Alex?
Steven Clark says
December 23, 2017 at 8:10 pm
I am not Alex, but i fully Agree with him. I had to have my phone replaced due to losing it. Shortly after it was replaced, i started having problem receiving my minutes every month, i have to call every month and add at least 6 different codes just to get my minutes. If that’s not a PAIN IN THE ASS, i would like to know what is. I have tried to get a straight answer but all i got was a half ass accuse. I for one, will warn everyone to stay away from safelink. their customer care service numbers does everything but help, the only thing its good for is a run around. Maybe if you they had a Number to call that had a real person, who could really help, there wouldn,t be so many complaints. Your rating with me is Zero.
Sonja Lee Pritchatd says
December 11, 2017 at 11:13 pm
My phone was turned off for no reason and i cant get fixed why
December 12, 2017 at 1:02 pm
We are not your service provider, Sonja, so there is no way for us to know the answer to your question. Contact your service provider’s customer service team.
December 11, 2017 at 3:43 pm
My address is showing undeliverable address. Why is that.
December 11, 2017 at 4:21 pm
We can’t answer that question because we’re not Safelink, Jennifer. You should contact customer service using the contact info shown on this page.
Jackie colley says
December 6, 2017 at 8:48 pm
I’m trying to apply for a free safe link phone but its saying my address is wrong. Why and what can I do
December 6, 2017 at 10:53 pm
Contact Safelink customer service to discuss the problem, Jackie. You can find the phone number in the article above.
Brianna R Williams says
December 5, 2017 at 7:10 pm
They mailed me the phone I can’t call the number in the box it says I can’t make calls I called 611 they said they activated the phone I reset the phone and only was able to make 1 call now it’s doing the same thing again and they just keep telling me the phone account says your minutes are on there but they can’t seem to figure out why I can’t call.
December 5, 2017 at 8:01 pm
We cannot answer your question, Brianna, because we are not your service provider. Sorry to say so, but customer service is probably your only hope.
albert velting says
December 2, 2017 at 1:15 pm
i already have a safelink phone but never got my minutes for dec and used the last of my minutes trying to reach customer service. my number is 816-248-****
December 2, 2017 at 2:15 pm
If you cannot find a friend who will lend you his phone, try contacting Safelink customer service via the company’s website, Albert.
December 1, 2017 at 9:33 am
I already have a safelink phone but for some reason I ain’t recieving my minutes or data. says no service. just need to know what’s goin on. I never told no one to shut it down. it’s phone number is +1 740 771 ****. my name is Liz bailey
December 1, 2017 at 7:42 pm
Have you contacted customer service or tech support, Liz. They are the ones with the answers.
roger eldred says
November 30, 2017 at 9:49 pm
My old state phoke quit workING and I cant get one from you because you say I have one already
December 1, 2017 at 1:02 am
First thing, Roger, is that it’s not “us,” because we are not your service provider. This is an independent informational website.
Second, it sounds as if your service provider is accurate when they say you already have one. Just because your phone stops working does not mean that your account has been terminated. For example, if your car stopped working, you would still have a car. Sounds like you need to get a replacement phone from your service provider.
November 30, 2017 at 10:41 am
I received my safelink card today if I read it right it will not work with my phone, I have a tracphone smart phone if it does not work how do I get a phone not sure how this works
November 30, 2017 at 5:46 pm
Contact Safelink customer service or tech support, Susie.
Tasha Dunbar says
November 29, 2017 at 3:48 pm
How can I upgrade to smart phone or just get another phone cuz mine the back is messing and it shuts off alot??
November 30, 2017 at 5:41 pm
If you upgrade through Safelink they will probably require you to pay a rather reasonable upgrade fee. However, if you switch service providers, the new provider will be required to give you a smartphone. Here’s an article that tells you how to make the switch:
Paul C. Peters says
November 28, 2017 at 4:51 pm
I am up for recert for Safelink wireless phone renewal for another year. I would like to switch to broadband service assistance instead.
November 28, 2017 at 7:21 pm
Call 6-1-1 to contact customer service and discuss different plans that are available.
Kathleen Vaughan says
November 28, 2017 at 1:18 pm
My account has been suspended and several attempts to reinstate have failed.
November 28, 2017 at 7:18 pm
Have you tried switching to a different Lifeline company? That may be a solution to your problems. Here’s an article that tells you more:
Debra Guillory says
November 27, 2017 at 9:40 am
We applied for a phone for Mr Lester ***** (08/14/1957) about 3wks ago, his previous phone stolen, we have been waiting delivery of his new phone at ***** ****** Lake Charles, La. 70601, We received a SIm card but no phone, do you know when deliver will be, ATTn Debra Guillory at Center for Health Services in Lake Charles, La. He needs a phone desperately to conduct other business for himself, thanks
November 27, 2017 at 9:59 pm
You can find the status of his account on the Safelink website, Debra.
Alphonso McKibbins says
November 20, 2017 at 9:59 am
Please give me the status of my re-enrollment that I sent in a month ago. I can’t get in touch with you. I don’t text. I cut off my old phone number of 216-632-****, Please tell me something. No communication was a major problem before my last phone broke and I couldn’t get it fixed. Best way to contact me is telephone or email.
Thanks, Al McKibbins
November 20, 2017 at 10:39 am
We’re not Safelink, Alphonso, so we cannot tell you anything about your account. This is an independent informational website. You should be able to check the status of your account by visiting the Safelink website.
Brenda Crawford says
November 16, 2017 at 11:59 am
My phone is lost
November 16, 2017 at 8:22 pm
Here’s an article you should read, Brenda.
November 15, 2017 at 6:49 am
I have sent all my info they need to reinstate my minutes.. You call a tech and you dont even understand a word they are saying..can someone please check my status on my minutes please.. 813_203_****..ive not yet seen anything.. My email ********@gmail.com. Thank you
November 15, 2017 at 3:25 pm
We are NOT Safelink Wireless nor any other free government cell phone company, June. That means we can’t check your minutes. This is an independent informational website.
Ronald Calanchi says
November 26, 2017 at 7:36 am
I need services turned back on on my phone line for 575 494 ****. I’m just going to keep my broken phone ok
November 26, 2017 at 2:00 pm
You need to contact Safelink’s customer service team, Ronald. This is an independent informational website and we have no knowledge of your account.
Roger Martinson says
November 14, 2017 at 1:42 pm
I have a phone with 10929 minutes and shows 443 days left. I was given a phone number to call, but can’t use this phone. I am on food stamps and do receive medicare from Missouri. I do not know why I can not use this phone anymore. Also, please change my email address to ********@hotmail.com. 913-202-**** is the phone# on this phone.
Please let me know what I need to do. Thanks Roger Martinson
November 14, 2017 at 9:28 pm
There is no way for us to know anything about your personal account, Roger. This is an independent informational website, Roger.
Donnette Mathieson says
November 13, 2017 at 11:42 pm
Please tell about other free cell phone carriers out there besides SafeLink… Thanks… I have SafeLink but my phone doesn’t work anymore and I was told that I would not be able to get another one… I have been with them for a few years since the program started and I need a phone now due to my many Health Issues Etc
November 14, 2017 at 3:24 am
Here’s where you can find info on all the free government cell phone companies and plans in your state:
November 14, 2017 at 11:47 am
Thanks for your response!!!!
November 14, 2017 at 1:30 pm
We’re here for you, Donnette.
Barbara shephard says
November 9, 2017 at 11:43 am
I am trying to help a elderly neighbor get a free phone through safe link and she was told she had to buy a phone. She has food stamps and should be eligible to get a free phone. I need to speak to a supervisor about this
November 9, 2017 at 1:03 pm
We’re not Safelink, Barbara. This is an independent informational website. You can find Safelink’s contact info in the article on this page.
Billy Spires says
November 8, 2017 at 7:02 pm
Have called two days in a row can’t get my plan switched over did the universal rebrand they said wait 4 hours keep trying and call back if doesn’t work can’t cal..no phone can’t reach you online
November 9, 2017 at 2:03 am
We’re not your service provider, Billy. This is an independent informational website. You need to contact your service provider’s customer service team.
November 7, 2017 at 8:00 am
My neighbor has a Qlink phone and program.
She tried to cancel Qlink so she could sign up with Safelink. The customer service person told her she was locked into Qlink until June 2018 and could not switch due to new government rules.
Is this true? If not, how does she switch providers?
November 7, 2017 at 8:21 am
Here’s an article that tells you everything you need to know about switching (including info on when you can and cannot switch):
Livio Siano says
November 5, 2017 at 3:10 pm
I have a phone through VA.
However, I have not had minutes added in months. What to do?
November 6, 2017 at 2:07 am
Contact your service provider’s customer service team, Livio. Does your phone still work? If not, your account may have been terminated.
Rebekah wallace says
November 5, 2017 at 11:37 am
My battery won’t charge but the phone works fine. How do I get a new battery or new phone?
November 6, 2017 at 2:05 am
You’ll need to purchase your own battery, Rebekah. You can buy them at any electronics store or even at any store that sells watches.
In regard to getting a new phone, contact your service provider’s customer service team.
Darren Esterline says
November 4, 2017 at 7:50 pm
I cancelled my account with safelink wireless on November 1. However, when I went to another Obamacare to attempt to open an account with them they told me that my safelink account was still active. How long does it take to actually cancel my account and why isn’t that noted yet?
November 6, 2017 at 1:55 am
It should take no more than a couple days, Darren. And even worse, they should have cancelled your account automatically because you haven’t used it for 30 days. Call customer service immediately and speak to a customer service supervisor.
Candy betty says
November 4, 2017 at 8:47 am
Candy betty need a new phone safelink phone your guy ok
November 4, 2017 at 7:01 pm
Can’t help but love the name Candy Betty. But you need to contact Safelink customer service to discuss the new phone.
Octavia Martin says
November 2, 2017 at 1:11 pm
How do I reactivate my service online?
November 2, 2017 at 4:36 pm
Why was your account terminated, Octavia?
November 1, 2017 at 4:00 pm
I need to replace my broken safe link phone but their automated tech support requires I have said phone on. Obviously, this is impossible. They do not have an email address. I am not spending forty dollars to upgrade. How do I resolve this issue? Thank you,
November 2, 2017 at 2:54 am
One option you may not have thought of is switching service providers, Danielle. That will make you a new customer of your new service provider and all new customers are entitled to smartphones. Here’s an article that tells you how to make the switch:
Nichole Barnett says
October 31, 2017 at 12:04 pm
Can you get a supervisor to call me asap.757-298-4638/Nichole Barnett
October 31, 2017 at 2:38 pm
This is an independent informational website, Nichole, so we cannot get a supervisor to call you. You should call 6-1-1 on your free government cell phone and ask the rep to connect you to a supervisor.
Amy johnson says
October 31, 2017 at 10:06 am
I have had a Trac phone and have never got it to work what do I need to do
October 31, 2017 at 2:35 pm
You should have reported that it didn’t work as soon as you received it, Amy. Contact your service provider’s customer service team ASAP.
Sherri Feaver says
October 30, 2017 at 9:38 pm
Need to change my address
October 31, 2017 at 2:33 pm
Contact Safelink customer service by calling 6-1-1 on your free government cell phone, Sherri.
Mary Worthy says
October 30, 2017 at 10:51 am
How long does it take to get my replacement phone.
October 30, 2017 at 2:53 pm
Most companies say it will take two weeks, but many readers have told us it takes three or four weeks or even longer.
Kathleen Lynch says
October 30, 2017 at 10:17 am
I tried to use my phone and it was disconnected due to non use. How and who do I get in touch with someone to have it turned back on? Thank you
October 30, 2017 at 2:52 pm
Safelink’s customer service number is shown on this page, Kathleen. But you will probably be required to re-enroll. If that’s the case, you may be able to enroll with any company offering the Lifeline free government cell phone program in your state, and you may be able to find a plan that offers more minutes, more texts and more data. Here’s where you can find all the plans in your state:
October 27, 2017 at 12:58 pm
I just need customer service and I keep getting tech support that the recording says call back in 15 mins I do and the same thing and they hang up on u unbelievable…I am calling for my mom and dad who asked for a flip phone when they had to get a replacement instead y send one they can’t figure out how to use and as far as not posting this I bet u do instead of emailing me back
October 27, 2017 at 1:34 pm
This is an independent informational website, Cindi, NOT Safelink and NOT any other free government cell phone company. If you aren’t getting the service you want from Safelink, try one of the other companies offering plans in your state:
Priscilla Garcia says
October 27, 2017 at 10:12 am
I renewed my government phone application the other day and my phone is still turned off what do I have to do to get turned back on.
October 27, 2017 at 1:26 pm
If your service was terminated before you recertified, you may need to re-enroll. Contact your service provider’s customer service team to figure out the status of your account.
Jon Smith says
October 27, 2017 at 9:25 am
How is anyone suppose to get ANYTHING done when your service people CANT understand PLAIN ENGLISH??? I have spent over 3 hours on the phone to get re activated when my phone should of NEVER been cut off!! Im on disabillity & have 2 sons that live with me so I get food stamps Medicaide & cash assistance so WHY WAS MY PHONE CUT OFF??? WHY does it take 3 hours to get ahold of someone that cant understand ENGLISH?? YOUR services SUCK!! Customer supports a JOKE!!
October 27, 2017 at 1:25 pm
It’s not “our” services that suck, Jon. This is an independent informational website that is NOT affiliated with any free government cell phone company. A representative from Safelink may read your comment here, but that’s all.
malinda Dimambro says
October 26, 2017 at 2:47 pm
how do i find out where it is in the mail
October 26, 2017 at 5:35 pm
There is probably no way to do that, Malinda.
Susan Wells says
October 25, 2017 at 11:47 am
My application date was August 21, 2017 and I was enrolled as of September 2, 2017 but THEN your shippiing department obviously couldn’t read so they CHANGED my shipping address from 8705 Creek Trail Lane # 524 Box 132 TO PO Box 132 !!!! So the phone got sent back to the warehouse and I was on the phone with a rep for an hour , in which time my correct address was REPEATEDLY stated so as to be sure it was correct and I STILL didn’t receive my phone until I called AGAIN and I received it the following week! I LOST an entire month of MINUTES ….WAITING for the phone to be delivered to the CORRECT address! I am OWED 350 MINUTES and I’m sure you will disagree with me as SERVICE seems to be less than competent so far! I appreciate being able to have this service available right now, as I’ve been unemployed for 8 months! But I also want the service I deserve which is the minutes I could have been using while I was waiting nearly a MONTH for the phone to be shipped to the CORRECT address!
October 25, 2017 at 6:35 pm
“We” didn’t cause the problem, Susan, because “we” are an independent informational website, NOT a free government cell phone company. You need to check with Safelink’s customer service team to get you question answered. (Yeah, sorry, we know that’s exactly what you’re complaining about, but they are the only ones with the answers and info you need.)
David Efford says
October 25, 2017 at 9:38 am
Why is my phone not working? Phone # 443-523-****. I have 221 minutes and 463 service days.
Thanks David Efford
October 25, 2017 at 6:32 pm
We have absolutely no way to know why your service was cancelled, David. This is an independent informational website. You must contact your former service provider’s customer service team to get your question answered.
Tonya Donaldson says
October 23, 2017 at 1:09 pm
My phone says unregistered SIM all of a sudden and I can’t use it … help please
October 23, 2017 at 2:07 pm
The only way we can help, Tonya, is to tell you to contact your service provider’s customer service team.
Patricia Foster says
October 17, 2017 at 9:54 am
35698442 Patricia Foster
AttachmentsOct 15 (2 days ago)
to myproof I faxed my Safelink application on 10/13/2017 to 1-866-902-5756. I can fax it again if needed. I am attaching proof of my government benefits. Food Stamps. The address is wrong, I moved to Dublin, GA. Please respond by email or calling me at the number below. I wish to get thi8s phone activated.
478-272-**** Enrollment ID: 3569****
IMEI: 014 216 003 163 868 SIM #: 890 141 042 792 836 557 10 Last 4 of SS#: **** SN #: 503CYDG16386 Thank you, Patricia Lee Foster 2 Attachments Patricia Foster
Attachments12:44 PM (2 minutes ago)
to (Safelink) To Whom It May Concern: I received this email 10/15/2017 from you saying you had received my application and eligibility documentation. I had a problem with a female Safelink employee via my land line yesterday evening, 10/16/2017. She was unable to answer my questions and I was very frustrated with the whole experience. After I received your confirmation letter regarding my documents, I tried to activate my phone. She told me that I would have to wait another 7-10 days. I asked why, and I never understood what her answer was. Her English was not too good and she didn’t seem to know the correct answer to give me. She then told me that if I was not alright with her answer, I could start the whole process over again. I took this a as threat. Now I am receiving email from you that states you did not get my proof. Please address this issue and let me know when I can finally activate my phone. I have had it for 3 weeks now.
************************************************************************************************************************************************************************* (Safelink) My Proof Oct 15 (2 days ago) to me Thank you very much for your email. We are happy to inform you that we received the documentation you submitted for the Lifeline Service. That documentation is now subject to review by one of our specialized agents. ———- Forwarded message ———- From: Patricia Foster Date: Sun, Oct 15, 2017 at 10:08 PM Subject: 35698442 To: email@example.com
**************************************************************************************************************************************************************************** 2 Attachments
Click here to Reply or Forward 0 GB (0%) of 15 GB used Manage Terms – Privacy Last account activity: 22 minutes ago Details
October 17, 2017 at 1:06 pm
We’re not Safelink, Patricia, so we can’t help you with this problem. But we love your persistence and thorough documentation. Keep after Safelink until you get satisfaction.
Carol Bowers says
October 15, 2017 at 10:13 am
My husband and I are veterans and have safelink phones. First of October we did not get any minutes, normally it is 500 and due to Irma my phone is out of minutes. Had the phones for vets stopped? Is that why we did not gets minutes?
October 15, 2017 at 1:18 pm
There’s no way for us to know because we’re not Safelink, Carol. But one thing to consider — only one free government cell phone is permitted per household. But you should call customer service ASAP to get your question answered.
October 11, 2017 at 7:19 pm
I have had my safelink phone for about 2 months. During that time, I have had countless calls/messages from the company telling me that I needed to call a certain number to activate… which I did… each and every time. I make at least a dozen calls a week, yet my phone was deactivated today for lack of use. Policy requires at least one phone call a month. As stated I have well exceeded that requirement. When I call the 800 number for “support” all I get is a looped message and then disconnected. I am homeless and waiting for a call about a job. Any ideas on how to proceed so that I can get results and a reactivated phone?
October 11, 2017 at 10:41 pm
That’s a bad story, Karbala, and we feel for you. We fear that your phone has been deactivated and that you will not be able to reactivate it. The only way to find out is to speak to customer service. Ask to speak to a supervisor. You can find the phone number on this page.
hassan nafees says
October 12, 2017 at 4:48 pm
I would like to get my phone reactivation I need my phone
October 13, 2017 at 2:36 am
Visit the Safelink website to learn your options for re-certifying, Hassan.
Ricky henson says
October 11, 2017 at 1:28 pm
I did not get activation card with my package
October 11, 2017 at 1:57 pm
Contact your service provider’s customer service team, Ricky.
Maria perez says
October 16, 2017 at 8:03 pm
The networks is not working. my number is 908 235 ****.
October 16, 2017 at 10:41 pm
Contact your service provider’s customer service team, Maria.
darren parnell says
October 6, 2017 at 12:29 pm
i am trying to send you my verification letter from link because i keep getting the run around by your automated service.
October 6, 2017 at 1:59 pm
We’re not Safelink, Darren. This is an independent informational website. You must contact Safelink customer service directly. You can find the contact info in the article above.
marie sherard says
October 5, 2017 at 7:07 am
I haven’t use my phone for a while and I don’t know if my minutes are there because I’ve lost my phone. What can I do
October 5, 2017 at 1:15 pm
Contact your service provider’s customer service team. But before you do that, read the article at this link:
Brenda Weakland says
October 5, 2017 at 5:12 am
My phone isn’t letting me text or talk on it. It’s says Prepaid service disabled. It’s not letting me do anything. Thank you!
October 5, 2017 at 5:46 am
You need to contact your service provider’s customer service team, Brenda. This is an independent informational website. You need to contact your service provider’s customer service team to get your question answered.
Jessica Ferguson says
October 3, 2017 at 11:11 am
My safe link phone is activated but i have no number and cant use it and when i call safelink it hangs up on me i need help please
October 3, 2017 at 4:56 pm
Have you called 6-1-1 on your phone? If so, and if that doesn’t work, try going through the Safelink website.
October 3, 2017 at 8:58 am
Im having the same issutes!! They keep hanging up amd I cant get help. I havent got my minutes this month and they are saying I need to reappy but I JUST did maybe 3 months ago. Im getting furious.
Bonnie Harr says
October 3, 2017 at 8:26 am
I signed up for your service, wanted to use my own phone, but you sent me one of yours. I tried contacting you, but the man I talked to couldn’t understand me and I couldn’t understand him. I asked to speak to someone else and he was just rude and then hung up on me. tried calling another time, and couldn’t get through. I would still like to have this service, what do I need to do to use my own phone,,, is there a chip that I need to install, do I need to contact my previous service first to cancell. what do I need to do,,, Please HELP ! Thank You Bonnie Harr 352-434-****
October 3, 2017 at 3:43 pm
We’re not Safelink, so we cannot answer that specific question, Bonnie. Unfortunately, you need to communicate with that company’s customer service or tech support teams.
shannon bryant says
October 3, 2017 at 6:58 am
my sons phone has no minutes the # is 813 570-****
October 3, 2017 at 3:39 pm
Are you saying that there is an error or that he has used up his entire monthly allotment of minutes?
Lillian Steele says
October 2, 2017 at 9:05 am
The line to reactive your phone goes dead as soon as the recording says it is transferring you to a representative!!! And I have tried to get through from 3 different phones!!!! What the heck is going on
October 2, 2017 at 1:20 pm
Have you attempted to recertify via the Safelink website?
October 3, 2017 at 11:12 am
Mark Weakly says
October 2, 2017 at 8:52 am
I currently have a Safelink phone, the trouble is I do not have any bars at my location so I can not make or receive phone calls. Is there a booster I can get to allow me to receive a connection and have any bars? I find it hard to stay current when I can not make any calls from my location. And will you please get a live person option on your call service
October 2, 2017 at 1:21 pm
We’re not Safelink, Mark. We’re an independent informational website. Contact Safelink customer service or tech support by calling 6-1-1 on your free government cell phone the next time you’re somewhere that has bars.
Doris Cozart says
October 1, 2017 at 2:47 pm
Would someone please be kind enough to provide information on how to report a lost or stolen phone. I have used every phone number provided on this web page to no avail.
Please respond as soon as possible. I am a senior living alone this phone provides me with a feeling of security.
Tammy Sue Williams says
September 29, 2017 at 9:05 am
WHY Cant I reactivate my phone
September 29, 2017 at 2:28 pm
We have no idea, Tammy Sue. Why was it deactivated?
September 28, 2017 at 1:55 pm
I have this free gov. phone with i do not know with whom!! Tried the 611 number but no one can understand that version of english. This is the 3rd phone from i think is assusance but after repeated attempts of calling the 611 and being told call back later i gave up. The phones i ngot (allcatel) do not hold a charge for 1 day. Ifinally found an 800 number to call to “BUY” A new FLIP PHONE (ALCATEL) and foolishly i did give them my credit card #. Very low limit on credit card. Was assured this was a very good phone. Got the phone and not any better than ones i had. And also got “fraud” alert on my credit card someone trying to use it to buy clothing online. This was only time i have given my credit card n# on the phone so?????. Can i transfer to another company or can i upgrade to a ZTE ANDROID PHONE? Friend gave me the ZTE ANDROID.
September 28, 2017 at 4:25 pm
Yes, you can switch to another company, but “when” depends on what kind of Lifeline plan you have. You can switch providers after 60 days if you have talk and text only. You must wait a full year if your plan includes data.
Here’s an article that tells you how to make the switch:
And here’s where you can find a complete list of all the free government cell phone companies offering service in your state:
Mary Tatman says
September 28, 2017 at 10:50 am
I have a government phone I’ ve tried to make calls the last 2 days & it says Network Not Available. I tried to call 6-1-1 for support but says the same thing.
September 28, 2017 at 11:22 am
You can find Safelink’s other contact info in the article above, Mary.
Lisa schrecongost says
September 24, 2017 at 2:45 pm
I was with safelink, trying to reapply. changed over to q link, worst service. Sent 26 emails to discontinue your service. I put applocation in to come back to safelink. much better service. I am 56 years old. your phones are better and I have my phone 724 467 **** my enrollment number is 3559**** please assist me in getting my phone back on
September 24, 2017 at 3:25 pm
No one can “help” you switch service providers, Lisa. You need to take certain steps yourself to get it done. Here’s an article that tells you exactly how to switch from one service provider to another.
Paul Braasch says
September 23, 2017 at 8:21 am
I am helping someone who has had his phone for over a year and it no longer holds a charge. What should he do?
September 23, 2017 at 7:55 pm
You have a couple choices, Paul. (1) Call customer service at 6-1-1 and see if they will replace your phone for free. They probably won’t, but they may because you’re a long-term customers. (2) Ask your service provider’s customer service team which phones are compatible with its network, then go out and purchase one of those phons. Or (3) Switch to a different free government cell phone company. As a new customer you will qualify for a smartphone.
In case you decide on #3, here’s an article that tells you how to make the switch:
And here’s where you can find a list of all the free government cell phone companies and plans in your state:
Jessica Shofner says
September 22, 2017 at 8:12 pm
How do I check my status on SafeLink to see where my phone is??
September 22, 2017 at 8:19 pm
Go to the Safelink website, click on “Account” and then click on “Check Your Status.”
Penny A Breese says
September 22, 2017 at 8:36 am
Is there a phone number to check on a application not for sure it went though
September 22, 2017 at 11:53 am
Visit the Safelink website. Click on “Account” and then on “Check Enrollment Status.”
linda j dupuis says
September 21, 2017 at 8:16 pm
how can i report safelink to the fcc? for 2 months i have had to pay for service[20.00] because my phone will not load my 500 free minutes. i know the government will like to hear that they are paying and i also am paying. last month i borrowed my neighbors phone to call support and they kept me on the line for 72 min of my neighbors free mins so i had to buy her more mins also. all i ever get on the phone is someone who does not speak english and or does not know what to do anyway. SAFELINK HAS MADE QUITE A FORTUNE RIPPING OFF POOR PEOPLE WHO THINK THEY DON’T HAVE OPTIONS. I AM DONE ARGUING WITH PEOPLE WHO CANNOT SPEAK ENGLISH AND I AM DONE WITH SAFELINK STEALING FROM MY GOVERNMENT AT MY EXPENSE. I HAD A HEART ATTACK AND CANNOT GO WITHOUT A PHONE. SO PLEASE TELL ME WHO TO REPORT YOU TO FOR LYING AND STEALING FROM MY GOVERNMENT.
September 21, 2017 at 11:22 pm
Here’s an article that tells you exactly how to make formal complaints to every organization that has an influence on the Lifeline free government cell phone program:
SATURN WICKS says
September 21, 2017 at 10:18 am
THIS REPLY IS FROM SATURN WICKS.I SENT THE REQUIRED INFORMATION TO QUALIFY AND HAVE NOT HEARD FROM YOU. PLEASE LET ME KNOW IF YOU GOT IT. I SENT IT IN THE MAIL A MONTH AGO.I SENT PROOF OF MEDICAID AND PROOF OF INCOME IN ONE OF YOUR SAFE LINK ENVELOPES.#3440****. PLEASE SEND ME AN UPDATE.
September 21, 2017 at 10:26 am
This is not Safelink, Saturn, so we cannot give you an update. But you can visit the Safelink website and find out the status.
CHUNXIA ZHANG says
September 19, 2017 at 4:33 pm
Hi, I didn’t know why, but my phone’s SIM card suddenly locked, so now my phone isn’t working at all that I can’t make calls or receive calls…It showed something like I need to get a PUK code to unlock the SIM card…But my phone can’t work now, so I can only email or online chat…However, Safelink doesn’t have online chat nor email information found too…so I am not sure how can I contact you for tech. support to unlock my SIM card…Please help! I need my phone for phone calls as daily needs….For more information, my phone is part of the Safelink carrier from the low-income government program. Please response as soon as you can, thank you!
September 19, 2017 at 4:53 pm
Here’s an article that will tell you all about PUK codes, Chunxia:
Michelle Vernon says
September 18, 2017 at 8:55 pm
my phone does not get service at my house
September 19, 2017 at 5:02 am
The USAC offers an exemption to the “you must stay with your service provider for one full year” rule and it was designed especially for people in your situation, Michelle. Go to USAC.org and then contact the USAC to solve your problem.
Linda Underwood says
September 18, 2017 at 10:39 am
I have not had my phone since May 2017 while hospitilized. My account # is 1610**** Your assigned number is 919-903-****. I Need to cancel YOUR SERVICE ASAP> LIKE TODAY!! Why are you still activated this number knowing there have been NO CALLS FOR 4 MONTHS? I did not understand your instructions about calling once a month, when I should have had you CANCEL DUE TO STOLEN OR LOST PHONE. Please e mail me ASAP regarding this request. Linda B Underwood.
September 19, 2017 at 5:08 am
This is not a Safelink website, Linda. You need to contact that company’s customer service team to cancel your account. (You are correct, by the way, that your account should have been cancelled after your phone went unused for 30 days.)
norbert cole says
September 16, 2017 at 7:59 am
my name is norbert cole. i called several times and talked to a supervisor who was very rude. he clamed to be a head supervisor who in my view shlould be discharged. the reason i called was to get service for my grandson who it mildly imparied. he qualided for a phone for about 5 years and now is not qualifief. i asked why and got a run around by the supervisor. very dissapointed . thank you norbert cole
September 16, 2017 at 10:48 am
Sorry to hear about those problems, Norbert. Here’s an article that tells you all the ways to qualify. Maybe that will clear things up for you:
September 16, 2017 at 12:26 am
I have been submitting documentation of driver license ,electric bill, state issued benefit documents etc ,ect, since July and been doing so every 3 days for 3 months and no matter what I do upload , take a picture or any thing I always get application pending , So I call and the same answer ever time it’s either expired or can’t read it , I don’t believe them first of all the documents are with in the time frame they want and the photos I send are perfectly clear on my tablet and on my friends phones. what is the problem do they just want my info for identity theft ! it’s been the same thing over and over !!!!
September 16, 2017 at 2:12 am
We think it can probably be attributed to incompetence, not fraud, Kathy.
Tereasa D Gillispie says
September 14, 2017 at 12:27 pm
I enrolled in Safelink thru life line and requested a sim card to use my own phone. I have received 2 sim cards neither sim card worked even after getting technical support 2 different times. I was then told that I could no get a free phone instead unless I cancelled my account and then waited 90 days. This does not seem fair as I was not told that here was no sim card that will work in a samsug 6 that was purchased and unlocked from verizon.
September 14, 2017 at 8:54 pm
That’s a crazy answer, Tereasa. It may be time for you to ask USAC for help. Contact them at USAC.org.
Helen Weeks says
September 13, 2017 at 11:40 am
I have been trying to recertify my cell phone and it want let me. What do I do now?
September 13, 2017 at 5:59 pm
Contact customer service by calling 6-1-1 on your free government cell phone.
September 12, 2017 at 1:22 pm
My speech is severely compromised, I can’t be easily understood. So calling Safelink wireless’ customer service number isn’t easy.
A CS email works but I cannot find one. Can anyone help?
September 12, 2017 at 7:44 pm
It’s very odd that Safelink has a voice/hearing/vision-impaired policy, but no way for those customers to communicate with the company.
We’d recommend that you look at the websites for each of the Lifeline companies in your state, and enroll with one that has a customer chat or email service available for its customer service team. Here’s where you can find all the service provider’s in your state:
Angel grant says
September 8, 2017 at 3:53 pm
I haven’t got my phone
September 8, 2017 at 11:22 pm
Did you enroll with Safelink, Angel? If so, go to its website and look for the “Check Your Status” function.
September 8, 2017 at 1:25 pm
Good customer service.
Robin Finlen says
September 8, 2017 at 12:08 pm
I need to recertify my account
September 8, 2017 at 11:25 pm
Do that at the Safelink Wireless website, Robin.
September 7, 2017 at 12:03 pm
Hi I recently call in for a replacement phone and the representative put the wrong address instead putting 535, she put 353 os I call back and another representative put my correct address will I be able to receive my replacement phone
September 7, 2017 at 12:40 pm
What did the second customer service agent say, Simiko?
September 4, 2017 at 11:58 am
I need to recertify my safelink phone
September 4, 2017 at 4:36 pm
Then that’s exactly what you should do, Stephanie.
Kerri A Jacobs says
September 4, 2017 at 9:00 am
I need a new safelink phone my old one not working right need to be upgraded thank and please let me know
September 4, 2017 at 4:35 pm
We’re not Safelink, Kerri. This is an independent informational website. You need to contact Safelink customer service.
Rickie Westbrook says
August 31, 2017 at 7:51 am
Is this. Safelink
September 1, 2017 at 6:40 am
August 31, 2017 at 7:48 am
R u Safelink.
We’re still not Safelink, Rickie.
August 31, 2017 at 7:47 am
Will i receive unlock Replacement phone?
September 1, 2017 at 6:41 am
Contact your service provider’s customer service team to get that question answered, Rickie.
August 30, 2017 at 4:05 pm
Is this. Safelink. I have aaccoun With you then Rickie Westbrook
September 1, 2017 at 12:51 am
No, Ricky, we are not Safelink. We are an independent informational website. You can contact customer service by calling 6-1-1 on your free government cell phone.
shawn burden says
August 29, 2017 at 8:08 pm
i forgot my inrollment id
August 29, 2017 at 11:07 pm
Call customer service, Shawn.
Shawn shephard says
August 29, 2017 at 7:29 pm
My safelink phone has not worked in months tore up want to switch to Q link can you please help me??
August 29, 2017 at 11:08 pm
Here’s an article that tells you exactly what you need to know, Shawn:
August 28, 2017 at 4:23 pm
I am in need of a new phone. Rickie. Westbrook 892 n claybrook Memphis.Tennessee 38107. Am i eligible. For unlock Replacement phone
August 28, 2017 at 10:18 pm
Unlocking generally depends on how long you’ve had your account, Rickie. Since we’re not your service provider, we have no idea if you are eligible. Contact customer service by calling 6-1-1 on your free government cell phone. They should be able to tell you if you are eligible.
Kathy White says
August 27, 2017 at 1:43 am
I have had alot of problems with my service and phone I want to cancel my free service I been having problems since I got it
August 27, 2017 at 10:03 am
How long have you had your account, Kathy? If you’ve had voice/text only for 60 days or longer, or an account that also includes data for a year or longer, you are eligible to switch to a different provider who may just give you better service. Here’s an article that tells you how to switch provides:
And here’s where you can find a list of all the free government cell phone providers in your state:
Sandra Parker says
August 26, 2017 at 6:22 pm
How do you get a cover for free government cell phone?
August 26, 2017 at 11:35 pm
That’s something you need to purchase yourself, Sandra. Best Buy, eBay, Amazon, etc are all good choices.
William Reese says
August 25, 2017 at 10:42 am
I recently called Safelink and had to have a replacement phone. I received this phone on 8-24-17, and it’s the very same phone that I already have, which when I called, I plainly told them that I needed a bigger phone!!. I sent the New Phone that I received yesterday back today , 8-25-17. Could you please send me a better phone??? My Phone No. is: 828-263-****
August 25, 2017 at 10:21 pm
“We” can’t send you a better phone because we’re not Safelink, William. This is an independent informational website. You need to speak to Safelink customer service.
August 23, 2017 at 1:10 pm
I did not get an activation card with my phone how do I activated
August 23, 2017 at 9:29 pm
Contact Safelink’s customer service team.
Tamara Whitt says
August 22, 2017 at 11:06 am
I have been trying to contact safelink for 2 hrs and every number listed for them is routing to assurance lifeline and those people are rude not willing to help and will hang up on you because your not their customer!
September 4, 2017 at 12:43 pm
just keep pressing 0, you will get a live person
Joyce Oxfeld says
August 22, 2017 at 6:05 am
firstname.lastname@example.org : I want to discontinue my SafeLink Service
August 22, 2017 at 11:49 am
We wish we could help you, Joyce, but this is NOT a Safelink website. You need to contact the company’s customer service team by calling 6-1-1 on your free government cell phone.
Lisa r tyus says
August 21, 2017 at 6:41 am
I never received my replacement device and now my service is turned off and I need my service
August 21, 2017 at 10:19 am
This is a common, but unfortunate situation, Lisa. How long had you had your service with your former service provider? If you had voice and text only, you can apply with another company after you’ve had the account for 60 days. If you have data as part of your plan, you must stay with your provider for one year. But if those periods of time have expired, you can enroll with any company in your state. Here’s where you can find a list of those companies in your state:
Harold brian says
August 20, 2017 at 11:33 am
You say I have a phone but I never had one Harold Brian email *******@comcast.net 732 276 **** thank you. I want to apply for phone
August 20, 2017 at 2:48 pm
We’re not Safelink, Harold, so we didn’t tell you anything. If Safelink was incorrect about your phone status, there is a way to correct it. Here’s what it says on the USAC website says about your problem:
“My company says I already have Lifeline, but I don’t. Call USAC to find out which company thinks you are their customer. Then, contact the company you want to sign up with, and ask them to transfer your Lifeline.”
You can find the contact info for the USAC on its website, USAC.org
laura cronick says
August 18, 2017 at 3:23 pm
To who ever can really help me!?! My phone was destoyed over 6 months ago, I’ve called a couple different times to report it, yet, I still have a working phone #, & a service line on, but no phone to answer any calls & or text messages!! Which is really getting old now, so could you plz either turn my phone off, & or send me a replacement phone. Its that easy. Plz help thx Peace! Sincerely urs, Layea
August 19, 2017 at 8:40 am
We can’t do any of those things, Laura, because we’re not your service provider.
Tanya McDuell says
August 18, 2017 at 10:46 am
I cannot get my phone to work. I forget my Google password. Is there any way you can reset my phone 281-258-**** and send me another one?
Thank You Tanya McDuell Food Stamp # 6100-9890-0000-****
August 18, 2017 at 10:52 am
We can’t do it, Tanya, because this is an independent informational website that’s not affiliated with any of the free government cell phones. Contact your service provider’s customer service team.
August 13, 2017 at 4:54 pm
I have been dealing with Tracfone for months and I still have no service. I have had 2 phones / 4Sim cards. How can I get someone to help me. I have been on the phone with them for over 7 hours and no more money to keep calling them.
August 14, 2017 at 7:37 am
That’s crazy, Amy. Sounds to us like it’s time for you to file a formal complaint. Here’s an article that will tell you how to do that. It really is one of the most effective ways to get service problems rectified:
August 11, 2017 at 8:07 pm
Why does Safelink not have a email address?
August 11, 2017 at 11:21 pm
We would imagine that they have one, but it’s not easy to find on the company’s website.
August 11, 2017 at 8:05 pm
Safe link has THE WORST CUSTOMER SERVICE!!!!! Run in circles nothing gets taken care of, have to call numerous times to get one thing looked at asked to call back days later with no results, what a JOKE
Joanie Matt says
August 11, 2017 at 7:29 am
Don’t know my password
August 11, 2017 at 3:00 pm
Neither do we.
Darlene Rothemund says
August 11, 2017 at 2:34 am
my phone is missing need it turned off. 330 689 ****. like to get a replacement if I don’t find. thank you. Darlene Rothemund
August 11, 2017 at 3:04 pm
This website is not operated by Safelink, Darlene. So we can’t turn your phone off. You need to contact Safelink customer service. You can do that by calling 6-1-1 on your free government cell phone (if you can find it).
August 10, 2017 at 2:50 am
How do i get the phone turned off im no longer using the phone also its been lost too.
Sylvia Barrett says
August 10, 2017 at 10:56 am
I am trying to put my contacts in my phone and I can”t. Please help me. Thank
Debra L Gueho says
August 9, 2017 at 12:01 pm
WOW, THIS HAS GOTTEN TO BE A SAD SITUATION FOR ME TO GET A FREE GOVERNMENT PHONE I have been trying since the 1st of June with email & phone calls to Safelink Wireless free governemnt phone I have done over & over everything asked of me, On my last phone call I asked for someone in upper management to email or call me, ASAP no response.
August 22, 2017 at 1:23 pm
You are not the only one. I was informed by safelink that I have an existing account with assurance wireless which they informed me that I do not, and safelink wont even CONSIDER me until december2017 when my assurance account will cancel. WTF is wrong with all these people?
Brittany perry says
August 5, 2017 at 9:57 am
I switched my service to a different sim card so I could use a different phone and it says it has service but won’t let me make calls or send text I have shut my phone off and back on still doesn’t work
August 6, 2017 at 10:38 am
Contact Safelink customer service ASAP, Brittany. You should get a new phone since the one they sent you never worked.
August 3, 2017 at 8:55 pm
PLEASE If I have emailed the wrong place I beg of you to forward on to the right place I cannot find their customer service nor email address & I have been waiting on a free phone as I said June 2017 Again I Thank You for tour Help ASAP
August 4, 2017 at 3:22 am
This is the wrong place, Debra, because this is NOT Safelink. This is an independent informational website. But we have some advice for you. You’ve been waiting too long. Visit the Safelink website, click on “Account” and then click on “Check Enrollment Status.”
August 3, 2017 at 8:42 pm
Please I ask for your help!!!! I applied for a SAKELINK GOVERNMENT FREE PHONE, have been given this ID # 341-81**** for enrollment I have not heart anything at all from SAFELINK. My SNAP CARD was LOSS so I was asked to sent it again back/front of card mailed to:PO Box 220009 Milwaukie OR 97269-0009. Was told by SAFELINK everything was correct for me to recieve a government free phone in7-10 days at my home address. I started trying to get a phone since the 1st of June 2017. This is why I am contacting Safelink. I can only talk on email or CHAT I have no phone landline nor cell. this is the help I need ASAP Please send me a email when I can should get the phone Again, Thanks for the ASAP
August 3, 2017 at 8:51 pm
Sorry, Debra, but this is an independent information website, NOT Safelink. We are not privy to your conversations with Safelink or the status of your enrollment. However, if you visit the Safelink website you can click on “Account” and then on “Enrollment Status” to find out where your account stands.
August 2, 2017 at 9:58 pm
I have lost my phone and do not remember the phone number either to cancel it to get a new phone. What can I do???
August 3, 2017 at 4:22 am
Contact your free government cell phone company’s customer service team. They’ll be able to figure it out based on your name, address, SSN, etc.
Pamela Munsey says
August 3, 2017 at 1:54 pm
My minutes for this month didn’t update.
August 3, 2017 at 3:06 pm
Contact Safelink customer service, Pamela.
mary cade says
August 2, 2017 at 10:42 am
i was to get paper sing for reapply 3monts ago why not got any thing,has been 3months since got minuyes
August 2, 2017 at 11:58 am
You’ll need to ask Safelink, Mary. This is an independent informational website, NOT Safelink.
Ken stropp says
August 1, 2017 at 7:28 pm
My phone arrived but after activation, the phone went haywire and unusable. I sent it back with letter inside the box. Please ship me a different phone asap. Ken stropp
August 2, 2017 at 3:06 am
We’re not Safelink customer support, Ken. You need to contact them.
valerie hancock says
August 1, 2017 at 6:42 pm
why am i having trouble making calls tonite i use my phone all now i can’t make any calls
August 1, 2017 at 6:55 pm
There’s no way we can troubleshoot your cell phone remotely, Valerie. You’ll need to contact your service provider’s customer service or tech support team.
Erica Harris says
July 31, 2017 at 1:16 pm
My phone is not receiving messages and can’t get through to technical support to resolve the issue.
July 31, 2017 at 2:29 pm
Try contacting customer service to see if they can connect you to tech support.
Alex j Findlay says
July 27, 2017 at 7:05 am
Safelink gives nothing but the run around [ MERRY GO ROUN ] I use Adobe Fill and sign .. send and track .. I have proof of every single document … I have even with responded in Safelink’s own self-addressed envelopes which miraculously never arrived on two separate occasions. When they get all the undisputable documentation. They are unable to find the application [SUBMITTED FIVE TIMES ]
I have reached the full conclusion with absolutely no reservations… SAFELINK WIRELESS’s AGENDA IS DELIBERATELY ATTEMPTING TO DISCOURAGE and FRUSTRATE APPLICANTS TO ACCEPT THEIR ALTERNATIVE PROGRAM FOR THOSE WHO DO NOT QUALIFY.
July 27, 2017 at 7:09 am
RESPONDING TO MY OWN POST [correcting a typo] WHO NOT NOT QUALIFY SHOULD HAVE DISPLAY AS [ THOSE WHO LEGITIMATELY QUALIFY]
July 27, 2017 at 8:01 am
Aha! Makes sense now, Alex. Thanks for the correction.
Shouldn’t all Lifeline free government cell phone companies discourage those who do not qualify? What are we missing here, Alex?
Rebecca Denton says
July 26, 2017 at 3:07 pm
Yes i am Rebecca Denton and i had moved last year around October of 2016 when my government phone was to be sent i dont know the number as i never received it my email is ********@hotmail.com my number is 812 972 *** i never used the phone so it needs to be reported stolen please. i thank you please respond
July 26, 2017 at 4:33 pm
This isn’t Safelink, Rebecca, so we can’t solve your problem. You need to contact Safelink customer service directly. You can find all its contact info in the article at the top of this page.
July 27, 2017 at 7:16 am
I have reached the full conclusion with absolutely no reservations… SAFELINK WIRELESS’s AGENDA IS DELIBERATELY ATTEMPTING TO DISCOURAGE and FRUSTRATE APPLICANTS TO ACCEPT THEIR ALTERNATIVE PROGRAM FOR THOSE WHO DO LEGITIMATELY QUALIFY.
July 27, 2017 at 8:02 am
We think you’re saying that the company intentionally discourages qualified applicants in order to sign them up for paid services. Is that correct, Alex? What services have they tried to sell you?
Jacqueline Vickers says
July 26, 2017 at 12:55 pm
My name is Jacqueline Vickers, I applied for a Safelink phone in Douglas, Georgia with your representative named Christie, I was approved on the same day, I have not received my phone yet, and it has been two weeks, almost three. Can you please e-mail me , the status of my phone and the address where the phone is going to be mailed to, now this do not make any kind of sense. Please let me know, I have went back to the location where I was approved for the phone and Christie is no longer there and I cannot find my confirmation identification.
July 26, 2017 at 2:22 pm
If you visit the Safelink website, you’ll find a “Check Your Status” function. Give it a try.
BABUBHAI M.PATEL says
July 25, 2017 at 2:16 pm
I have free cell phone from Safe link wireless. I have forgotten the cell phone number. How i can find this phone number?
July 25, 2017 at 7:11 pm
Call 6-1-1 on your free government cell phone, Bububhai. That will connect you to customer service and they should be able to solve your problem.
justine folaron says
July 24, 2017 at 10:47 am
why didnt I get my mminutes?
July 24, 2017 at 1:23 pm
You should get the on the same date every month. That is usually the same date that your acccount was accepted. In other words, if your application was approved on the 4th of the month, your minutes should be added on the 4th of each month.
Donna traylor says
July 24, 2017 at 1:42 am
I never received my phone
July 24, 2017 at 2:56 am
How long has it been, Donna? Most of the companies say it will take about two weeks, but our readers have often said it takes three or four weeks or even longer. Have you checked your status on your service provider’s website? If not, visit the website to see if it offers a “Check Your Status” function. Many of them do.
Carol Baker says
July 25, 2017 at 12:11 pm
I have applied for a safe link phone 6-9 months ago have sent in all the paperwork I needed. I am on Social Security Disability have tried to call nunberous times will no help. I am using my grandson phone and need one of my own my address is **** ******. Last 4 # of Social ****. what do I have to do to get help with this problem?
July 25, 2017 at 7:15 pm
Crazy story, Carol. There’s no rational reason for this kind of delay. Try this: Call Safelink’s customer service team. Ask to speak to a supervisor. Read the article at the following link before you make that call.
The article tells you how to make a complaint and who to make it to. Tell your “service” provider that you are going to file complaints with the FCC, USAC and your state’s public utility commission if they don’t take some action to solve your problem.
July 26, 2017 at 12:57 pm
I have not either
Delia Morales says
July 23, 2017 at 6:36 pm
I havent recieved my phone
July 23, 2017 at 7:06 pm
How long has it been, Delia. Most of the free government cell phone companies say it will take two weeks, but many of our readers tell us it has taken three or four weeks or even longer.
July 23, 2017 at 8:39 am
Sub; Replacement of Cell phone lost
Dear Customer Service Safe Link, I am sorry to inform you that my CE11LL PHONE (LG) is lost during my journey from Raleigh NC to Great Falls,’I there fore request you to give me new Cell Phone with minitutes . My address of GREAT FALL is as under. I have also forgotten my cell phone number as it is written on slip fixed n phone it self. BABUBHAI M.PATEL GREAT FALLS VA 22088 My Home Ph.No. 215-757-**** I shall be thankful to you for your early actions for sending new phone with my cell phone number. Thanking you.
Babubhai M.Patel, GREAT FALLS va 22066 Date 7/22/2017
July 23, 2017 at 8:52 am
Sorry, Babubhai, but this is not the Safelink website. FreeGovernmentCellPhones.net is an independent informational website that is NOT affiliated with any Lifeline Assistance company. You’ll need to reach out to Safelink customer service online or by phone.
Michael A DiBlasio says
July 22, 2017 at 5:53 am
I have safe link service all of a sudden My phone won’t hold calls . my # is 727-424-****. Michael Diblasio last 4 of SS# ****. please help. I’m on disability…
July 22, 2017 at 8:12 am
Sorry, Michael, but there’s not much we can do to help you. This is NOT Safelink. You need to contact that company’s customer service team directly.
Charles Pringle says
July 20, 2017 at 7:56 pm
Safelike / tracphon It has been a stressful past two months dealing countless hours on the phone with you so called tech call crew.. I had been on Your program for the past 12 plus years. enrollment #2719****. I asked many questions was sent two new phones and finally told sorry we can’t help you. I asked if they could suggest another disability program service. The person said we are only call center. I ask if I should send phones back and she said no and hung up. This happened in the department I was told as the main center 1-866-806 ****. All I want to say that your business standards at totally shameful. I don’t know whom to contact and needed this phone for my health End Stage Renal and prostate Cancer. HURT Charles Pingle
July 20, 2017 at 9:52 pm
You’re in our thoughts, Charles, and we wish you the best with your health issues. It sounds as if it’s time for you to switch service providers. Here’s an article that tells you how to do that:
And here’s where you’ll find a complete list of Lifeline free government cell phone service providers in your state:
Thomas Collins says
July 20, 2017 at 11:31 am
I have received my phone but t-mobile is not in my area. Called tech support an they FINALLY got it to work over my wi-fi from home. If I can only use it at home its not really helping cause I will soon not have wi-fi. Can it not be verizon or sprint. I understood it would be sprint.
Miriam Gengras says
July 20, 2017 at 10:21 am
Could you please tell me if I’ve used up my airtime and minutes my phone won’t allow me to make any calls. Thank you Miriam Gengras. *******@gmail.com
July 20, 2017 at 6:31 pm
We can’t answer your question, Miriam, because we are not your service provider. You need to contact your free government cell phone company’s customer service team.
Shashonie mitchell says
July 19, 2017 at 3:55 pm
I have signed up for a phone still have not received it and the mail went back to ask the guy that up me he told me oh well i cant help you i have try to contact to company very difficult plese help
July 19, 2017 at 8:07 pm
Thanks for once again confirming why we tell our readers over and over again NOT to enroll with a street vendor. You need to contact customer service at your service provider to find out if that guy even bothered to enroll you.
Sylvain blais says
July 19, 2017 at 7:51 am
I forgot my password for my Obama phone .where do I go to get my password reset
July 19, 2017 at 1:08 pm
Talk to your service provider’s customer service team to see if they can help you, Sylvain.
July 19, 2017 at 5:36 am
I tried texting to send y’all the copy of my foodstamp card but some reason it wouldn’t let me
July 19, 2017 at 1:07 pm
This isn’t Safelink, Etta. This is an independent informational website. You need to contact Safelink directly.
July 17, 2017 at 11:45 am
I have a free govt phone I want to change co to you how do i do that my email is ********@yahoo.com
July 17, 2017 at 3:56 pm
Here’s an article that tells you exactly what to do, Liz:
jose luis benavidez says
July 16, 2017 at 2:11 pm
my kids accidentally locked my phonevim thinking its telling me to enter puk watever that is
July 16, 2017 at 3:51 pm
Here’s an article that explains PUK and what to do about it:
Debra Taylor says
July 16, 2017 at 1:38 am
I have an track phone to use as my phone with SAFE link I lose my free phone my number is 706 289 ****
July 16, 2017 at 3:13 am
This is an independent informational website, Debra, and has NO affiliation with Safelink nor any other free government cell phone company. Contact that company’s customer service team.
Tina M Jefferson says
July 18, 2017 at 12:19 am
Somebody stole my phone
July 18, 2017 at 3:26 am
Here’s an article that tells you what to do if your free government cell phone is stolen, lost or damaged:
Sheila ward says
July 15, 2017 at 6:04 pm
Activate on byop
July 16, 2017 at 3:09 am
This is an independent informational website, NOT Safelink, Sheila. You need to contact tech support or customer service at Safelink.
DEBORAH YON says
July 15, 2017 at 9:45 am
MY PHONE HAS BEEN MISSING FOR MONTHS, IVE SEARCHED EVERYWHERE . I REALLY NEED A REPLACEMENT AS SOON AS POSSIBLE. I BROKE DOWN ON THE ROAD A FEW WEEKS BACK AND THOUGHT ID DIE BEFORE I FOUND HELP. IM PRAYING YOU WILL HELP ME GET ANOTHER PHONE MY NUMBER TO IT IS 864-283-****
July 15, 2017 at 10:22 am
You probably have even bigger problems, Deb. The rules of the Lifeline program say that an account that goes unused for 30 days will be cancelled. So the odds are that you no longer have an account for which to get a replacement phone. You need to contact Safelink’s customer service team ASAP.
July 18, 2017 at 12:21 am
Can u help me somebody stole my phone nd got all my stuff in the phone. I need to set a new password everything i need to change
Wilma Becraft says
July 12, 2017 at 8:41 am
I have been trying for months to get a replacement phone or for you to discontinue my service if I don’t receive one. I have used same phone for years and now it’s completely without service. I have mailed letters , e-mailed you and called . The last phone call the person that answered said ” they had to speak to their boss” !!?? At this time I’m completely without a phone . Help ! Please respond . Thank you ,Wilma Becraft
July 12, 2017 at 9:47 am
Please be aware that none of your dealings have been with us, Wilma. This is an independent informational website that is NOT affiliated with Safelink nor any other free government cell phone company. Sounds like you may want to lodge a formal complaint. Here’s an article that tells you how to do it most effectively:
Robert Wade says
July 12, 2017 at 6:54 am
I would like to get a new cell phone as I have to walk a half mile up the road to get a call out
July 12, 2017 at 7:56 am
Most states have a number of companies competing in the free government cell phone, Robert. Here’s a link that will take you to a complete list of those companies and plans in your state:
Each company listing comes complete with contact info for that company so you can enroll online or by phone.
Michael Capers says
July 11, 2017 at 4:19 pm
I lost my phone my # is 632-693-****. Can i get a new one?
July 11, 2017 at 7:28 pm
Contact customer service. They will charge you for a replacement phone, but it’s pretty easy to get one.
Paul Morris says
July 11, 2017 at 3:17 pm
All this info yet no place to sign up ! Why? I chose a carrier yet no place to sign up again.
July 11, 2017 at 7:27 pm
We have listed contact info for every free government cell phone company on a page dedicated to that company. You can look up your company at the following link and then contact them by phone or online:
Vickie Wilson says
July 11, 2017 at 1:23 pm
I still have not received my new phone which was promised may 30, 2017. I have called customer service more than 20 times and either technical support hangs up or they tell me to wait 7 to 10 days for my phone. I am very sick and need the phone promised to me that I can use which has Verizon wireless as the provider. Urgent!!!!!!!!
July 11, 2017 at 2:49 pm
Have you asked to speak to a supervisor?
Patricia Chancey says
July 10, 2017 at 8:51 am
I never received a phone. I filled application on June 21st, the woman said 7 to 10 days I’d receive it in the mail. At 1st they told me I’d get the phone on the spot that was just to lure me in to fill application out. How do I got about cancelling so I can go to another service that will give me a phone. I’m told I’m not eligible now until March.
July 10, 2017 at 1:59 pm
Don’t be quite so hasty, Patricia. Most companies say the phones will arrive in two weeks, but our readers say it’s usually more like three or four weeks or even longer. If you have already enrolled, your company was correct that you will be stuck with that company for twelve months.
J .GASCA says
July 9, 2017 at 1:37 pm
I called the customer service # 10 times and Roselin & ADELINE gave me the wrong info. then TheY WERE very rude and disconected my calls. this Comp. is the worse I have ever had to deal with.
Passion Maxwell says
June 14, 2017 at 7:42 pm
Hi, My name is Passion M.Maxwell and i am currently recieve medicaid assistance , and i applied for an free cell phone almost a month ago, and i had sent all my information that was requested of me. if possible please contact me at my home telephone number at 570-431-**** and/or you can e-mail me at **********@yahoo.com.Thank you.
Thank you, Passion M.Maxwell
June 15, 2017 at 2:38 am
Visit the Safelink website, click on “Account,” and then click on “Check Enrollment Status.”
Barbara Christian says
June 12, 2017 at 10:03 am
my enrollment # is 649****, my cell phone # is 715-456-****. I can’t get text messages on my phone, it keeps say message box if full and to delete old messages. I have done that, which I clear old messages all the time, but now I can’t get any new text msgs and can’t tell if my texts are going out either. I called customer service, but they said they need another phone to check my phone. I only have this safelink phone, please help me. Msg. Center No. is +131231****. have no clue how to get help. Barbara Christian
June 12, 2017 at 1:28 pm
Call in again and ask for tech support instead of customer service. We bet that the tech guys will give you a different answer.
Leonard Conrad says
May 12, 2017 at 7:04 pm
Hello I send my proof about my medicate and my I’d for cell and lady that trying to get one from my address don’t stay with me my Lenord Conrad jr and my code is 3316**** and my email is **********@gmail.com
May 12, 2017 at 8:35 pm
You need to contact your service provider directly, Leonard. This is an independent informational website, not your service provider.