We get hundreds of questions every day from our readers. But every once in a while one stands out. Like this one from Eloise asking about her service with Blue Jay Wireless: “How can I recertify if all lines and website have been down since December 2017.”
Really, Eloise? This is the first we heard of it. So we immediately jumped into research mode and what we discovered was very disappointing.
The bottom line: Blue Jay Wireless no longer participates in the Lifeline free government cell phone program. It’s not easy to find this information, and there is absolutely nothing on the Blue Jay website to inform its former customers.
It took a few phone calls, a little Googling, and a lot of research before we discovered that Blue Jay’s former customers are now being serviced by StandUp Wireless. Here’s the online notice we ferreted out:
IMPORTANT NOTICE REGARDING A CHANGE TO YOUR WIRELESS SERVICE
Change in Service Provider Notification
Around July 6th, your Lifeline phone service, currently provided by Blue Jay Wireless, will be provided by Global Connection Inc. of America d/b/a StandUp Wireless, another major provider of Lifeline services. We will make the change as seamless as possible. Your service will continue to be provided utilizing the same nationwide network.
What’s important to know is that you do NOT need to take any action, and you will continue to be enrolled to receive LifeLine wireless telephone service. NO fees will be applied in connection with the change of service provider.
With StandUp Wireless, you will continue to use your SAME phone with the SAME telephone number. And, you will receive 500 Minutes, UNLIMITED TEXT, and 500 MB DATA. You will still receive this service at no charge.
StandUp Wireless will notify you once you are transferred, and will provide notice of any future changes to rates or terms and conditions of service, as required by law. As with Blue Jay Wireless, you will not have a contract with StandUp Wireless, and have the right to change Lifeline providers.
There’s no need to call. More information will be provided to you soon so watch your phone for more messages. In the meantime, you can also visit StandUp Wireless online at http://www.standupwireless.com/notification1.
StandUp Wireless looks forward to serving you.
Questions or concerns? Call StandUp Wireless at any point at 1-800-544-4441 or, prior to the transfer, call Blue Jay Wireless by dialing 611 on your handset or 1-855-425-8529.
Unfortunately, it appears that some Blue Jay customers, such as Eloise and several other FreeGovernmentCellPhone.net readers, did NOT receive any notification and have been left in the lurch.
Our crack research team used archive.org to check previous states of the Blue Jay website. The most recent snapshot was January 10, 2018 and the site was apparently up-and-running at that time, but is currently inactive.
When we called Blue Jay, we were connected to an outsourced Indian call center. The Indian customer service rep verified that Blue Jay and Stand Up have merged. However, a search of the web for both company names resulted in the July 2017 notice shown above. There is no news anywhere on the web about a merger. None.
The rep also told us the Blue Jay website is down only because it is being revamped and will soon be operational again. Our tech guru said, “I’m not sure I buy the idea that the site is coming back up, as revamps of sites just don’t work that way and don’t stay down so long.”
Then the proverbial light bulb went on over our crack research guru’s head. If there has been a merger, he reasoned, StandUp should now offer service in all the states they previously serviced PLUS additional states that had been served by Blue Jay.
As far as we can determine Blue Jay states in which Stand Up does not offer service are Hawaii, Nevada, North Dakota, Oklahoma and Rhode Island. It appears that StandUp has added service plans in California and Rhode Island, former Blue Jay states, but not in Hawaii, Nevada, North Dakota and Oklahoma, other states formerly served by Blue Jay.
Blue Jay’s Facebook page no longer mentions the Lifeline free government cell phone program. It now says, “Blue Jay Wireless is the socially conscious wireless wearable company. Blue Jay is a wireless wearables brand dedicated to improving lives in our communities by making and delivering leading wireless wearable products and technologies which help society.”
So what, you might ask, is a wireless wearable? Well, the only product shown on Blue Jay’s Facebook page is Trackum. “Trackums is a revolutionary pet tracking device and is the World’s First Smartphone for Pets! Learn more at www.bluejaywireless.com #pettracker #DogGPS #CatGPS.”
No, this is not a parody. The socially conscious company no longer offers free government cell phones for needy people, but offers the world’s first smartphone for pets.
Lord help us all.
Sadly, Blue Jay now becomes the latest fatality in the Lifeline free government cell phone company. ReachOut Wireless went out of business. Budget Wireless has gone out of business. Total Call Mobile has gone out of business. Terracom and YourTel have merged. And a merger between Assurance Wireless and Access Wireless was unexpectedly called off.
Consider it a case of economic Darwinism. Only the strong survive.