Now get help with government cell phones on Facebook

We get a lot of questions here at, and we’re more than happy to answer every one of them, especially since it seems those asking are not getting satisfactory support from the phone vendors themselves.

In order to better serve our readers, we are changing the way we handle support requests. While we still take questions via email, we now prefer to answer them on our Free Government Cell Phones Facebook page. Not only does this keep a permanent record of all the interactions in one place, but it also opens your question up to other readers of the page — other subscribers and potential subscribers of Assurance Wireless, Safelink Wireless, Reachout Wireless and other smaller vendors. You’ll have a better chance of getting answers that can really help you.

If you have a Facebook account, please stop by. If you don’t have your own question, you might be able to help someone else who needs assistance with understanding the Lifeline Assistance program, someone having problems filling out an Assurance Wireless application, a customer wondering where his Safelink rollover minutes went, a ReachOut customer trying to re-certify their phone, etc. Whatever it is, you may be able to help.

But mostly, it’s a friendly place. Come by and “Like” and “Share” the page to help more people in need find it so they too can learn how to receive their own free phone from the government.

We’re all in this together.

Visit, Like and Share: Facebook page


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  1. Linda says

    hi i lost my safelink phone, but i think i know who stole it, stolen about a year ago, how can i close that account and ge a replacement please? thanks

  2. Barb R.Kerbox says

    I receive Food Stamps(SNAP) and am visually impaired. I had free Conexion phone service and it is terrible. I can’t read the screen because the screen is too small. I have had to return it.
    Question:Will I be able to request a special phone and receive it, that I will be able to read?
    Comment: About Conexion: Only gives 100 minutes/month, & I was always having minutes taken away, and no explanation. Once my phone was disfunctional for a whole week while thwey were upgrading, and then they took all my minutes away. I could almost never get them on the phone either.
    They are NOT a good phone company.
    Barb Kerbox

  3. Katie says

    I comment each time I especially enjoy a article on a site or I have something to valuable
    to contribute to the conversation. Usually it’s a result of the fire displayed in the article I browsed. And after this article Free Support with Government Cell Phones, on our Facebook Page. I was actually moved enough to create a thought :) I do have a couple of questions for you if you usually do not mind. Is it just me or do a few of these responses come across as if they are left by brain dead folks? πŸ˜› And, if you are writing at other online sites, I’d like to
    keep up with everything new you have to post. Would you
    make a list all of all your social pages like your Facebook page, twitter feed, or
    linkedin profile?

  4. Candy says

    The buttons are not working sometimes on my phone, can i have it replaced without giving up my number and if so what and how do i do this?

  5. Rita Riebli says

    I am trying to apply on line but it will not recognize my address…i put a p.o. box in at first but it wasn’t excepted then i put in the physical address that is on my rental contract and still said it wasn’t recognized. What should I do? Call the 8oo number?

  6. Judith Cunningham says

    When will Idaho have Assurance or another company that offers the same benefits??? I really need one.