One of the questions we’re asked most often by readers who already have their free government cell phones is, “How to I do my annual recertification?” This is important information, because if you don’t complete an annual recertification with your free government cell phone company, your service will be suspended.
EDITOR’S NOTE: Considering all the added benefits available with the new Affordable Connectivity Program, such as unlimited talk, unlimited text, and unlimited internet, you may want to switch service providers rather than recertify for another year with the same service provider. Click here to find all the info about how easy it is to switch.
At least once per year of service, you are required to re-certify your eligibility to participate in the Lifeline program. You may be asked to re-certify at other times, such as during the FCC’s recent hunt for fraudulent accounts, but generally will be just once a year, prior to your anniversary date. With the exception of some states, unlike the initial application procedure, you will not need to provide supporting documentation of program eligibility. There is no additional charge for re-certifying.
The phone providers are required by law to contact you prior to the expiration date of your eligibility. You will receive a text message, phone call, or a letter informing you that you must re-certify with them. You must respond within sixty (60) days after being notified. If you fail to respond, or you respond and the phone company is unable to verify your eligibility thru a state eligibility database, you will no longer be able to participate in the Lifeline program and you will lose your free Lifeline service or your Lifeline discount if you have discounted Lifeline service.
You will be required to submit certain information to perform the recertification. Of course you’ll need your phone number, and you may need the PIN number (or password) that you were originally assigned. You may be asked for any of the following:
- Your current address
- Your former address (if you’ve moved since you got your free government cell phone)
- Your date of birth
- Your social security number
- The name of the qualifying government assistance program in which you participate OR your total household income.
Don’t commit perjury
No matter who your free government cell phone provider may be, you will not be re-certified until you swear under penalty of perjury that you do indeed still qualify for the program.
This outstanding program is, unfortunately, plagued with fraud, so the penalties for perjury can be (and should be) severe.
William joiner says
Get my renewal done
Free Government Cell Phones says
We’re not your service provider, pushy boy. Did you bother reading the article on this page?
Connie Corter says
If my service was cut off because I failed to recertify, can I get my service reinstalled?
Free Government Cell Phones says
We have no idea, Connie, because we are not your service provider. However, if your service has been cut off due to non-recertification, you can enroll with any service provider you want. Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Henry says
Lifeline program gives you a 60 day notice to renew. If you overlook it, then you go back to sqaure one. There are no extension provisions as far as I know.
thomas po says
Truconnect seems to refuses to
recertify accounts Despite being given the correct application numbers and other information especially on the automated system made through the support
Free Government Cell Phones says
In that case, don’t use the automated system. Call 6-1-1 on your free government cell phone and speak to a live rep.
Robert Spain says
I was notified by message to recertify by end of this month. Do you have the proper phone number to achieve this?
Free Government Cell Phones says
Visit your service provider’s website. You can recertify online.
Henry says
It depends on which application type that is being requested. If you get the R-application, you can recertify by mail, online, or by phone. If you get the D-application type, you can only recertify online or by mail. The mailed letter has the instructions for how to recertify.
Lezlee Johnson says
Will I get a new phone when I recertify with Cintex Wireless ????
Free Government Cell Phones says
No, not when you recertify, only when you initially enroll. However, any Lifeline customer can switch service providers at any time. Here’s an article that tells you how to make the switch from one provider to another:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
Which provider and plan to choose? You can find all the providers and plans available in your state here:
https://www.freegovernmentcellphones.net/states
Henry says
Yes, you can get a new phone at any time after Lifeline enrollment as long as you pay for it. In certain cases, a defective phone that is provided free of charge when you initially enroll may be replaced but usually requires paying a “replacement fee”.
Note that many of phones on Cintex wireless online store are often “used reconditioned” models, not brand new (especially the models that were released several years ago).
Ghayoor khan says
What if i lost my recertification form 5630 i need to recetify
Free Government Cell Phones says
Go to your service provider’s website. You can probably recertify online.
Allen G. Roehl says
Please send an email when you have mailed my Life wireless recertification application and let me know when I should expect to receive it. My phone # is 651-894-****.
Free Government Cell Phones says
We’re not Life Wireless, Allen, so we cannot send you anything. You need to contact that company directly.
Hugh Robert Avis says
I’ve been trying to get recertified online for my assurance wireless phone and I haven’t navigated the system to do so. Seems as though it’s down or something of the sort. I’m told I have to recertify by 04/22/2022, and I’ve been trying to but have so far been unsuccessful.
Free Government Cell Phones says
Have you called 6-1-1 to speak to customer service?
Zachary M Mullins says
I was wondering if you could tell me who my provider is my number is 719 755 **** my name is Zachary Marcus Aaron Mullins it got cancelled myateriously. I did get a new Medicaid number.
Free Government Cell Phones says
There is absolutely no way for us to know who your provider is, Zachary. You may need to go down the list of all service providers offering service in your state, and calling them one by one to see if one of them can pull up your account. Here’s where you can find all the companies/plans in your state (we provide all the contact info you should need):
https://www.freegovernmentcellphones.net/states
Tabitha Reece says
How do I get to the application to recertify my services.
Free Government Cell Phones says
Visit your service provider’s website. You can probably recertify online.
Lisa seats says
How I do annual recertification
Free Government Cell Phones says
Contact your service provider by phone or online.
Donna M Wohltman says
I can’t recertify my assurance wireless account today, the date is May 2, 2021. My account is telling me to recertify by 05/26/2021. Please help. Thank you.
Free Government Cell Phones says
Looks like you have three more weeks, so don’t sweat it. Just contact customer service on Monday morning by calling 6-1-1 on your free government cell phone.
John Rocha says
Have tried several times to recertify
without success
Please send me a recertification form to fill out ASAP. Never received one. Thank you.
Free Government Cell Phones says
We are not your service provider, John, so we do not have access to your recertification form. Have you tried your provider’s website?
john Horst says
I have a Safelink free phone. As near as I can tell my last re certification was in March of 2016. I have had no luck trying to get re certified.
Safelink has useless “bots”, but no human help that I can find. I got a text message from them to call, but all it does is go to the various plans they offer- not to the free munutes.
Do I need to re apply – (ie) start from scratch? Any help you can give me would be appreciated.
Free Government Cell Phones says
Yes, you need to start from scratch. Your account was undoubtedly cancelled soon after you failed to re-certify back in 2017.
SONIA ROBLEDO says
IVE RNED ON MAILED TO THE GENERAL DELIVERY OGDEN UTAH 84401. UTAH ID NUMBER 153389632 IF POSSIBLE I NEED AVERIFICATION ON THE OLD NUMBER I HAD AND REGISTRATION ENTRY PLEASE
Free Government Cell Phones says
We honestly don’t have a clue what it is you’re looking for, Sonia, but you can’t get it from us. This is an independent informational website, NOT a service provider. You need to speak to customer service at your service provider.
charlene thompson says
if i change companies can i keep my number?
Free Government Cell Phones says
Yes, but you need to repeatedly tell your new service provider’s agent that “I want to port over my current phone number.” Seriously. Say it repeatedly and make sure you confirm it before you end the call.
Cindy vrabel says
How do I do an address change
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone and discuss it with customer service.
Bob says
My recertification was rejected, i was not notified & when i called safelink (prior) they had said dont worry about it.
Anyway- got recerted on line thru national verifier. Approved and got some # “Qxxxxx-xxxx”.
Was told i could use that # w safelink to get service back on (actually as a new customer). Safelink reps know nothing about this q #. Safelinks website will not let me open new account, nor update the expired one. Will my approval from nat. Cert. get into safelinks system? How does approval from nat certifier translate to pior approval with phone provider?
Free Government Cell Phones says
It means your application/re-enrollment should have gone straight through. There’s no end to stories about screw-ups by every company’s customer service teams. Or, perhaps, by their computers. Try again but ask to speak to a supervisor this time.
Barbara says
I am having the same problem and they cancelled me yesterday please I need an ans to. SafeLink was service
Free Government Cell Phones says
Have you tried calling customer service on your free government cell phone? Just call 6-1-1.
Adrene L. Parmlee says
Hello,
My name is Adrene Lavern Parmlee.
I was trying to update my information with a
changed of address and it didn’t go through so
I want to know how can I update my address?
Adrene Lavern Parmlee
My Safe Link Phone Number is
860-816-****
Free Government Cell Phones says
Impossible for us to help you, Adrene, because we are not your service provider and do not know who it is.
Nathan says
How do I port my number? I’m with Life Wireless, do I need to ask them to release it? I’ve heard I just need my new provider to handle it? Also, if I lose my certification how long until I lose my number?
I also don’t understand what’s going on with my re-certification. In previous years it recertified automatically in April. My anniversary date for signing up was 8/31 though. This year it didn’t send me a message saying it did it automatically in April, so I called them and asked to be recertified, they told me it didn’t need it yet and they would contact me when it would. I looked through my messages and apparently got a message in June saying I need to recertify this year. Nothing happened around 8/31 though.
Also, when it fails to certify do I get 2 weeks or something before it gets cut off?
Free Government Cell Phones says
You port your number by asking your new service provider to port over your number. It should be that simple, but we always recommend saying it repeatedly during the enrollment process and confirming that it has been done before you end the call.
Theoretically, you should lose your number immediately if you do not recertify, but it probably takes a while in the real world. We’ve never heard of an account recertifying automatically.
Nathan says
Why would I lose it immediately? Shouldn’t they give me time to get recertified?
I’ve lost my food stamps so I’m very sure I can’t recertify. What will happen? What should I do? Get a different cell plan and port my number before recertification fails? I don’t even know how long I have?
Free Government Cell Phones says
You can always enroll with a new company ASAP. Of course, it will take a few weeks for your phone to be delivered. It’s difficult for us to answer your question accurately because we don’t know what your recertification date is nor how long this issue has been simmering. Our best advice is to talk to your service provider’s customer service team by calling 6-1-1 on your free government cell phone. The can answer your questions most accurately.
Alice says
How will I know if my online re-certification went through? Will I get an e-mail or text?
Free Government Cell Phones says
Depends on which company you enroll with, Alice. Some companies allow you to keep track of your status on their websites, other don’t.
Alice says
THank you. I just tried it again just in case and the page came up saying that It couldn’t be done either because I just did it and it was approved or I hadn’t had my service longer then 8 months.
Summer says
I don’t remember who my provider is so I need to figure out who my provider is for my phone
Free Government Cell Phones says
Simple, Summer. Call 6-1-1 on your free government cell phone and you’ll be connected directly to your service provider’s customer service team.
Katherine Stewart says
I need to recertify. I missed the deadline because that phone was stolen and I quit getting notices. I also need to order a replacement phone
Free Government Cell Phones says
What you need to do is start the enrollment process from scratch, Katherine, because your account has undoubtedly been cancelled. Here’s where you can find a complete list of all the companies and plans available in your state:
https://www.freegovernmentcellphones.net/states
James O Carson says
Thanks for helping me to know about recertification on my truconnect service provider.
Free Government Cell Phones says
Happy to help, James.
Suzanne Lampley says
Trying to recertify my SafeLink phone..have entered my SafeLink info up to the captcha. Entered that 6 times, all of them correct and it just keeps adding more what do I do to stop the recaptchap and finish. Recert??
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone to be connected to Safelink’s customer service team.
Bear Thomas C. Woodson says
I have filled out the form many times, but it will NOT allow me to submit it! HOW do I get my Safelink cell phone recertified? – Bear Woodson 520-248-****; home 520-81-****
Free Government Cell Phones says
Have you contacted Safelink customer service by phone?
SheilaBalestrieri says
I need my minutes
Free Government Cell Phones says
And what would you like us to do about that, Sheila?
Kathy dukelow says
My safelink is out of a vice data whhen will it be back on? I recertification yesterday
Free Government Cell Phones says
We can’t answer because we are not your service provider. You need to contact its customer service team.
Pamela muncy says
I sent my recertification letter back now my phones off I have no way to call used neighbors phone and after all the questions they were transferring Me and the call disconnected 706-289-****
Free Government Cell Phones says
There’s no way for us to know what the problem is, Pamela. Unfortunately, you must reach out to your service provider’s customer service team. If you can’t call, check it’s website to see if you can communicate via email or online chat.
Rachel Lunt says
how do I find when I have to recertify and who I have to certify with if I don’t remember the company that I had service with? Is there a man benefits line that shows my eligibility, etc?
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone. That will automatically connect you to your service provider’s customer service team?
Andrew J. Schroeder says
I would like to do an annual renewal of SAFELINK service for my phone. The number is 551-795-****. Serial number for my phone is 268 435 463 315 *** *** – and is showing approximately 10 days of service left. I am on Medicare at this time, which I believe is a pre-requisite for continuing service. I did just move to: **** ****** ******** ** *****. If you are NOT the site to ask about this, please direct me to the proper site. I did inquire at the SAFELINK SITE for an extension, but they just added 1000 minutes, whereas I am hoping for a one to two year extension. Thank you.
Andrew J. Schroeder
Free Government Cell Phones says
This is NOT the correct site, Andrew. You need to contact your service provider. Visit Safelink’s website and look for the “Recertification” function.
Donna Newberry says
What happens if I put the Sim card you sent me for my phone how does it work?? Please get back to me soon ??
Free Government Cell Phones says
We didn’t send you a SIM card, Donna. This is an independent informational website. You need to contact your service provider’s customer service team.
Karunne says
I did my recert for my phone n December an it worked fine enrollment was fine everything went thru an n Jan it jus stopped working while I was using it ,it keeps sayin insert sim but I jus got a new sum card in October I think and idk what’s wrong with it
Free Government Cell Phones says
There’s no way for us to know what’s wrong with your phone, Karunne. Contact you service provider’s customer service/tech support team.
Sarah Fine says
I am trying to do the recert on my Safelink phone. My phone number is 785-408-****. When I tried to do this by mail, they wanted me to send so many documents that it wasn’t safe to put in the mail. I would like to do this over the phone. My friends phone # is 785-806-****. My name is Sarah Fine, (address deleted). My email is *********@yahoo.com
Free Government Cell Phones says
We are not your service provider, Sarah, so you can send us all the info you want and it won’t help you recertify. Call your service provider’s customer service team to find out what your options are.
cheryl kreitzer says
need to change my address and recertify
Free Government Cell Phones says
Need to contact your service provider by calling 6-1-1 on your free government cell phone.
Melissa Courtney says
I have no phone to call you to re do my service only email only my number is 567-271-**** my password is ****
Free Government Cell Phones says
We’re not the ones you want to talk to, Melissa. This is an independent informational website. You need to speak to your service provider.
Michael Rowlands says
calling or internet did not work. they are wanting proof of eligibility after I have had this done every year I have had the phone, New rules suck and I will not go through the hoops for that.
Free Government Cell Phones says
Sorry to hear about your problems, Michael.
Harley Hulett says
I Harley Hulett recerity my cell phone number is 231-570-** **. my last number my SS **** how come I didn’t receive more days on my cell phone. thanks
Free Government Cell Phones says
Sorry, Harley, but we are not your service provider so we cannot anc]swer your question. You need to contact your service provider’s customer service team.
Florencia says
How can I get my calls and text messages forwarded to another phone?
Free Government Cell Phones says
No way for us to answer that question, Florencio, because too many details are missing. Contact your service provider’s customer service or tech support team by calling 6-1-1 on your free government cell phone.
Cathie Mylius says
I re certified my account 2 days ago and still can’t use the phone to call anywhere… not even the 611 number. All I get is a message telling me I need to re-certify again whenever I dial a number.
Joan Lucy says
I am trying to recertify
James Christensen says
I am disabled and a senior who gets food stamps (snap). I applied in 2011 and recertified yearly, including in Nov. 2017. I was approved thru Nov. 2018. <y service was turned off in March and cancelled in June of 2018. Safelink will not help. Assurance Wireless clains that safelink will not release my number as I am still getting service. I have contacted both of my senators (Blumenthal / Murphy) who can not seem to help. Can anyone offer any advice / suggestions on how to get a lifeline phone (please)?
Free Government Cell Phones says
Here’s an article that tells you exactly where and who to file a formal complaint with, James.
https://www.freegovernmentcellphones.net/faq/file-official-complaint-about-your-lifeline-service
James Christensen says
Thank you for the link and the fast reply! It may take some time to read it all, but it is bookmarked now.
Regards – James
chris says
who sendds u the letter to see if u still qualify for the phone in california not my provider or california lifeline the other ppl n whats there name n number
Free Government Cell Phones says
Are you referring to the annual recertification process? You should receive that information from your service provider. You can always visit that company’s website to begin the recertification process.
Ruth says
My brother had lifeline in Oklahoma, he recertified 3 to 4 weeks ago but for some error on the paperwork (says Terracom) two days ago he was turned off, now they tell him since he was removed from the program he can never get back on! He now has no phone service at all! Is it true that he can no longer recertify for lifeline?
Free Government Cell Phones says
It’s absolutely NOT true that he can’t reenroll. He should be able to enroll with any free government cell phone company immediately. Here’s where he can find a list of all the free government cell phone companies and plans available in his state:
https://www.freegovernmentcellphones.net/states
Ruth says
Thank you so much! I will tell him.
Free Government Cell Phones says
Please let us know what happens, Ruth.
Katherine says
Hello, my daughter has received three letters from Assurance Wireless stating that she must recertify her eligibility to continue her service that she currently gets through life line. It says her name along with our address and account pin and the last 4 of her social as well as her birthday. We’ve never had service through this she has a T-Mobile phone on my account. I don’t have a phone number that’s listed in the letter so I can’t get through to anyone without an Assurance Wireless number but it says we currently receive Food Stamps benefits and we never have in our life. It keeps saying dont lose your lifeline benifits… but she has never had it it says call now to avoid interruption and I’m worried with the information they have that there could be a phone out there or benefits in her name. I’m worried that someone could just recertify from the phone they have in her name. She is a 20 year old student that lives with me and doesn’t receive any benefits. The letter is definitely legitimate so I’m asking if you know of a scam out there and if this is something I need to be concerned about. If you have any thoughts please let me know thank you
Free Government Cell Phones says
There are scams galore in the free government cell phone business, Katherine, and this sounds like one of them. Sounds like someone got hold of your daughter’s personal info and enrolled in the program using that info. We probably wouldn’t worry about it since it’s time to decertify and the fraudster won’t be able to. You might want to contact the USAC or FCC to report the fraud just to protect your daughter and her info. Here’s an article that tells you how to do that:
https://www.freegovernmentcellphones.net/faq/report-lifeline-assistance-fraud-abuse-waste
Stan Plested says
Access Wireless suspended my service after 14 days notice. I sent my eligibility notice in the mail and they still said I needed to provide a copy of my SNAP card. I refused and asked for a number to make a formal complaint. My service was restored pending further investigation? I never had this problem with I Wireless.
Mao van Tran says
I had ready send mail you Annual Verificate,but its not extra date, so its only minutes. Please extra the day each month. Thanks your help.
Free Government Cell Phones says
You didn’t send “us” anything, Mao, because we are not your service provider.
Mao van Tran says
I had ready send mail you Annual Verificate,but its not extra date, so its only minutes. Please extra the day each month. Thanks your help.
Free Government Cell Phones says
Two things, Mao: (1) We are not your service provider, so we cannot help you with your request. (2) We are not anyone’s service provider. This is an independent informational website with NO affiliation with any Lifeline company.
Gregory Howard says
Tried numerous times and I have spoken with a representative and completed my rectification, yet still haven’t receive service
Gregory L. Howard
203-435-****
Free Government Cell Phones says
You didn’t mention which service provider you are enrolled with, Gregory, but there are other options if they continue to be unresponsive. Thanks for a rule change several weeks ago, you can now switch from one service provider to another any time you want. We’d suggest that you make the switch a couple weeks before you are due to recertify. That will even allow you to keep your current phone number.
Mary Weyeneth says
I am recieving messages on the phone saying that the phone will be discontinued as od 4/12/2018 but cannot find where to recertify. Please someone help me as I need this phone despeerately Thank You Mary Weyeneth
Free Government Cell Phones says
Simple, Mary. Just call 6-1-1 on your free government cell phone and you will be connected to your service provider’s customer service team.
Susan Meadows says
Blue jay has been notifying me for months to recertify. The number and web site they text are bogus. My phone expires in 10 days. The company ttaking over doesn’t service Hawaii. They are not answering 611 calls. What do I do? I tried Qlink but they won’t give me a service because of Bluejay. I have medical issues and need a phone. HELP!!! 808-298-**** Susan. Also this phoneI got from them doesn’t hardly work anymore.
Free Government Cell Phones says
You should be able to re-enroll with another company simply by telling them that you have been with Blue Jay. Call again and ask to speak to a supervisor. It’s crazy that customer service agents are not trained to handle an issue like this.
Kenneth Terry says
hello my name is kenneth terry i wanted to renew my service plan and having trouble doing so i never got a text,call or a letter in the mail and my display is saying i have 0 service day and i need my service because my doctors have my number and this is the only phone i have
Free Government Cell Phones says
If your account has been cancelled, Kenneth, you are now free to enroll with any other free government cell phone company offering service plans in your state. Here’s where you can find all those plans:
https://www.freegovernmentcellphones.net/states
Karen G. Lipman says
I have been a Safelink cell phone customer for many years. My cell says on the display screen “one day of service left” but I don’t have to leave it on until March 31 before midnight to receive 750 free minutes. Why does it say I have one day left?
Free Government Cell Phones says
We have no way of knowing that, Karen, because this is an independent informational website that’s NOT affiliated with any of the free government cell phone companies. Call 6-1-1 on your Lifeline phone to speak to your service provider’s customer service team.
Lorraine Carter says
My phone has only 4 service days left what should I do to keep it on? I had this phone since 2009 and never had this problem before, and I do not know my enrollment number.
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone. That will connnect you to its customer service team and they should be able to help you.
anthony gene pulvirenti jones says
i have a cell phone that i have had for a number of years, each year there has never been a problem when i needed to recertify, but this year has really been like holy terror. i have gone online for over two months and i am no closer to being recertified and i will bet that others are having the same problem. and i will also bet that i have been on so many different sites on my computer being re-directed to yet another site. the simple safelink.com or tracfone.com gets you off on a wild goose chase. there is got to be an answer out there , but i am yet to find it, and im down to 27 days left in my year, i need to find some answers soon,,,i even sent safelink numerous text messages with absolutely no reply to these text messages…if someone can help so i dont loose my phone , my minutes etc, and i know that somebody reading this is asking if im still eligable ,,,and yes i am eligable …i dont know what is safe to leave regarding identy so i will just leave my e-mail address and hope and pray that someone who reads this can actually help
*********@gmail.com
thanks linden tn
Free Government Cell Phones says
Many of our readers are incredibly frustrated by the apparent incompetence of the various Lifeline companies’ customer service teams. Based on our readers’ comments, it’s almost as if they intentionally throw roadblocks in their customers’ paths.
mike rogers says
Safelink customer service call center is at a old USA military base in phillipines and is very incompetent . call them up and tell them to extend your service end date for one year to 2019.works like a charm and they don’t ask about any recertify garbage i had the same problem you have and now I’m good for another year . your dealing with a very incompetent program that is why so many people are gaming the system . i know some people that have not recertified in 3 years because a private company took over the verification process in USA and I found that they to are incompetent .so good luck my friend.
michael t.kerr says
can’t finbd the recertification page
Free Government Cell Phones says
You won’t find the recertification page here at FreeGovernmentCellPhones.net, Michael. You need to visit your service provider’s website.
Miallaq gaci says
Can someone help me my phone is cancelled
Free Government Cell Phones says
Do you know why it was cancelled, Miallaq? The first thing you should do is contact your service provider’s customer service team to find out why.
Junior says
My mothers phone came almost 3 years ago, it had over 900 service days when she got it. she gets 500 minutes a month. it now has 6 service days left. it has the same service end date of 1/31/2018. Does the phone shut down on the 31st? how does the service end date get extended? thank you. its a safelink phone account.
Free Government Cell Phones says
Have you recertified her eligibility, Junior? If not, you need to do that immediately. Check out her service provider’s website and/or call 6-1-1 to speak to customer service.
John d winegar says
I can not enter my d o b to recertify
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone, John.
James Stauffer says
I NEVER Received a Annual Recertification Notice. By Mail or the Computer or My phone.
I call a week ago was to send me a form. To fill out. NEVER received it.
FREE Goverment Cell Phones Good when you have it working.. Also maybe the Goverment should hire operators that we can understand when we talk to them.
I Know you will NOT Publish this comment.
Free Government Cell Phones says
Looks like you were wrong about us not publishing your comment, James. And there’s something else you’re wrong about — we are not your service provider. This is an independent informational website with ZERO affiliation with any Lifeline company. You need to contact your service provider. Or, if your account has been cancelled, why not check out all the other companies and plans available in your state and then switch your service over to the one that fits your needs best. Here’s where you can find all those plans:
https://www.freegovernmentcellphones.net/states
Robbie thomas says
Need my minute for my phone
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Robbie. They’re the only ones who can solve your problem.
eric mcclanahan says
my phone number is 270-992-**** the food stamp office sent you a verification via fax.I really need my safe link minutes back please let me know if you have received the fax number from food stamp office. please call me . Teena Meade 866-902-**** is food stamps number
Free Government Cell Phones says
You didn’t send us anything, Eric. This is an independent informational website, not your free government cell phone service provider.
Nechi says
How do I know my enrollment ID number?
Free Government Cell Phones says
If you don’t know your enrollment number, contact your service provider’s customer service team.
Tonja hardy says
I would like to recertify my access wireless phone. My access phone number is 850-900-****. the recertisfy application wouldn’t show online when I requested it.
Free Government Cell Phones says
Here comes some bad news, Tonja. You need to deal directly with Access to get recertified. That means you must work through the website, because it’s virtually impossible to get a live rep on the phone at Access. At least that’s been our experience and the experience of many of our readers. Good luck.
Doris Williams says
I did not receive an annual recertification notice or letter and I don’t know who my carrier is. What should I do?
Free Government Cell Phones says
Call 6-1-1 on your free government cell phone, Doris. You will automatically be connected to your service provider’s customer service team.
Linda M McKenna says
I received my recertification letter on September 1st and I sent it immediately out and you received it on the 4th of September and you cancelled my account I want to know why?
Free Government Cell Phones says
We didn’t cancel anything, Linda, because we are not your service provider. This is an independent informational website. Contact your service provider’s customer service team to get your question answered.
Harvey Kirby says
We have tried many times to recertify by phone and online we get so far and are either disconnected or will not take birthdate… please let me know what we need to do to get this done..thank you .
Free Government Cell Phones says
Contact your service provider’s customer service team by calling 6-1-1 on your free government cell phone. They should be able to solve your problem.
Heather says
What about those of us who don’t have a phone yet? I keep trying to apply and it keeps saying it can’t validate my birth date.
Free Government Cell Phones says
Call customer service and ask to speak to a supervisor,Heather.
Madeline Mena says
I am trying to renew my mom safelynk account that she got it from where she used to live in Miami Florida. Now she lives here in NC and I am having difficulty applying here since her plan expire. I think the problem is that she has a long name and in her Medicaid card they shorted out and its not a match with her social security. but I guess people at safelynk are not train well and it keeps denied the application. This is my 3rd time and keep telling me to apply again.
My opinion is that they are not getting the training that the people should get or they are lazy and don’t want to work.
Free Government Cell Phones says
We hear so many complaints from readers about customer service. We don’t know which of your theories is correct, but one of the certainly must be.
Sue Roche says
The people who answer the phones at Safelink, I believe, are truly some of the rudest and most unhelpful people I have ever had the displeasure of having to deal with. They figure all us low-income people looking for something free will just have to play the game with them. If they end up saying things that they know will anger us, all the better. Even better if they provoke us to raise our voice and then they hang up on you! They make it so that people don’t think it’s worth it to deal with them and so we go out and buy a cheap phone like the ones they give out for $10. I then got a cheap rate at AARP because they are so pleasant to deal with for $12.50 a month it is worth it over dealing with the stupid A-holes that oversee the Safelink program.They ought to all be fired if you ask me. The program needs to be overhauled badly!
Tammy Atkins says
I tried to reapply for free min and the page to put the address would not take it it was not my fault so now its telling me to send all this other stuff why cant i just talk to someone to solve the problem
Free Government Cell Phones says
Have you tried contacting customer service by calling 6-1-1 on your free government cell phone?
Ronald Pefferman says
I had the safelink phone since last year. They stopped sending me the free minutes. I am disabled. Please see if I am still eligible.
Free Government Cell Phones says
Did you do a recertification when your one year contact was up, Ronald? Contact your service provider’s customer service team to find out more.
Mark Beckwith says
I have no idea why all of a sudden I couldn’t make phone calls or receive calls I didn’t get a type of information about if I need to reconfirm my status I’ve been calling number after number that the automatic person gives me and don’t get no where please help,I have doctor’s appointments to confirm etc . Thank you for your time I appreciate it greatly….. looking forward to hearing from you !! Sincerely Mark Beckwith.
Free Government Cell Phones says
We need a little clarification, Mark. Are you saying that you didn’t do your annual recertification and that’s why your account was cancelled?
James Bailey says
When is my lifeline recertification due
.
Free Government Cell Phones says
One year from the date you enrolled.
Craig Cathelyn says
just need to recertufucatuib
Free Government Cell Phones says
It’s not easy to recertufucatuib.
vernon larrabee says
i have tried to recertify as you required i tried calling who says i cannot do that 611 hangs up as soon as they answer not giving option of touching the 7 and now online i still have no option who is running that mickey mouse outfit isis ? because they obviously have no idea how to do it this is my recertifacation call and i will make you a appoitment to get this done because i have other things to do than keep getting upset and trying to log onto your stupid non working website
Free Government Cell Phones says
Not our stupid, non-working website, Vernon. This is an independent informational website. You need to speak to those people who run that other stupid, non-working website.
NAGA.LINGAM says
Hi My name is naga lingam and i am using the govt free tracfone but I had a problem past 3 days so I cant use my phone and screen says service disabled so I don’t have any other phone and i am attending some job interviews so I couldn’t get in touch with hiring employeers. so please check my technical problem and let me know to continued my service. thank you. have a great evening and this is my phone number 917 402 ****.
Free Government Cell Phones says
Sorry, Naga, but this is not your service provider. This is an independent informational website, so we cannot answer your question. You must get in touch with your service provider’s customer service team.
Lorraine Harding Wandelear says
I have no service and now I cannot recertify. How do I go about getting my service back? I have over 4000 minutes left but no service days. I do not understand text messages that say n/a with no message attached. Can you please explain what is going on. No one can reach me and I can’t call anyone. I’m 70 years old and live alone. To be honest, you’re on-line recertification really is confusing. My cell phone number is 774-452-****
Free Government Cell Phones says
We’re not your service provider, Lorraine. We’re an independent website. You need to contact your service provider’s customer service team to find out what’s going on.
Jewell says
How do get my cell (free phone)service back on?
Free Government Cell Phones says
That depends on why you service was cut off, Jewell. Do you know why?
Lisa brady says
I need to recertification and iits saying i don’t hhave service no more
Free Government Cell Phones says
Sounds like you waited too long to do the re-certification. Contact your service provider’s customer service team to find out why your service was terminated.
Connie Winegar says
My phone says out of service but I have recertified what is wrong
Free Government Cell Phones says
Since we’re not your service provider, there’s no way for us to know what’s wrong with your phone, Connie. You need to contact your service provider’s customer service or tech support team.
PRISCILLA M. YOUNG says
on my cell phone#863-797-**** from safe link i’ve keep getting a message to do the re-certification on line or on the phone. i’ve did this on 3/2/17 and went threw the automated system & then yesterday i got a message to do the re-certification on 3/22/17 and i did the automated system & answered all the question again …why do i have to keep doing this, please call me and let me know…
Free Government Cell Phones says
We cannot explain what’s going on, Priscilla. But your service provider’s website may provide a “What’s My Status” function or something similar. If it doesn’t offer that kind of fucntion, call 6-1-1 on your free government cell phone to be connected to customer service. They should be able to answer your question.
Deborah Caddell says
Hi my name is Deborah caddell I’ve been trying to recertify every since December I’ve tried online , by phone over and over holding for hours and then getting disconnected, now I no longer have services I’ve tried to sign up again, recertify, speaking with someone. …..I don’t know what else to do I have no income I’m looking for a job now they have noway getting in touch with me 205 340-**** was my phone number. how do I get my services back on?
Free Government Cell Phones says
Since you were required to recertify (an annual process), that clearly means you had been with your original service provider for at least 12-months. That is now the period of time that you are required to stay with a free government cell phone service provider. But since you’ve exceeded that period of time and your phone has been deactivated, you should be free to now re-enroll with ANY company that does business in your state. Here’s where you can find a list of all those companies:
https://www.freegovernmentcellphones.net/states
michael embry says
i haven’t received my minutes
thank you
410-441-****
Free Government Cell Phones says
We can’t help you, Michael, because we’re not your service provider. We’re an independent website. You’ll need to contact your service provider’s customer service team to solve your problem.
Brenda Walker says
My phone was lost and when I received it back it was time to renew it,now I’m having a hard time with the renewal process.
Free Government Cell Phones says
Why are you having a hard time renewing? What’s the issue?
carrie barten says
i AM UNABLE TO RENEW, AS I DO NOT REMEMBER MY IDENTIFICATION NUMBER, AND WILL NOT TAKE MY BIRTH DATE!!!
Free Government Cell Phones says
Contact customer service, Carrie. They will be able to track down your account by your name, address, social security number, etc.
James says
I love the severvice but I need new phone mine quit
Free Government Cell Phones says
You can get a replacement phone from your service provider, but they may charge you a small fee depending on how long you’ve had service. Here’s an article that tells you more:
https://www.freegovernmentcellphones.net/faq/i-lost-my-phone-how-do-i-get-a-replacement
Missy says
How do I find the PIN I was given with my cell phone?
Free Government Cell Phones says
Contact customer service or tech support.
Denise Phillips says
I was originally with Assurance. It was transferred to Safelink. I was never contacted to renew so my phone was disconnected. I tried to re-apply and was told I already had a phone.
I am on Medi-cal. I need a phone. Can you please help me re-apply as the webistes will not allow me to re-apply.
Thank you
Denise Phillips
Free Government Cell Phones says
Contact Assurance customer service, ask for a supervisor, and explain your situation.
Norbert White says
I need a recertification for my phone
Free Government Cell Phones says
You can probably recertify online, Norbert. Visit your service provider’s website. If you don’t know it, you can find it here:
https://www.freegovernmentcellphones.net/free-cell-phone-providers
Giselle miranda says
I forgot my 4 digit pin how do I get it back I had my service over a year but my phone broke and needed another one but can’t remember my 4 digit pin ..
Free Government Cell Phones says
Contact your service provider’s customer service team, Giselle. They will be able to assist you.
antana Solis says
Did my recertificatipn just yesterday early afternoon was told it may tke up to. 24 hours til i can get it active again. I can receive calls only. I still can’t make Any calls or send and receive texts. ???
Free Government Cell Phones says
Contact your service provider’s tech support team, Antana.
Rosbert Alcorn says
Can’t get rep on-line don’t have my min this sucks right at Christmas thanks darling can’t call my love one’s
Free Government Cell Phones says
Does your service provider have an email contact form on its website? If so, use that method to contact customer service.
eloise gielen says
I have been trying to recertify on line for a month, please recertify my mothers line 3377845415 thank you
Free Government Cell Phones says
We cannot recertify your mom, Eloise, because we are not her service provider. You/she will need to contact customer service. Have you visited your service provider’s website to see if they offer an online chat function or an email form?
Al says
After a few years of being SefeLink’sr customer, I received a letter from them requesting under a bogus pretense that there might have been “financial inactivity” or “misspelling of my name on records”, they suddenly need to re-verify my identity, by providing them with a photocopy of my SSN and and a copy of my driver’s license or any other proof of D.O.B..
Even though I’m legit, frankly, I have a little bit of a problem with sending on the web the most sacred info anyone of us, US citizens, has. Why do they need it all of a sudden, including documents with my picture, SSN, etc.? I probably wouldn’t mind if it was done through some local office, where they would take down my info and that would be it, but how can I be sure of my highly personal info being handled properly and not used for unintended purposes, as once you send something on line, you can’t cancel it?! Veeery strange.
Free Government Cell Phones says
We’ve heard several reports like this recently, Al. We completely understand your fears. Seems to us that you need to verify that it’s really Safelink asking for your information before you send it off. Try contacting customer service by phone or online to confirm what they need.
Vadim Rusu says
I was enrolled in CaliforniaLifeLine provider BugetMobile(in june received text msg changed to SafeLink,but in phone still showing Budget mobile)one year ago.Few months ago (in June) I relocated in state of Washington.20 October called me from CaliforniaLifeLine(+1 (877) 858-7463) and said to requalificate,and after 7 days if I not requalificate I be disconnectet.My question is,if I changed state,and work now in state of Washington,but still low income,so I need show my income from my current job,and can keep same number,or I need disconnect,and go to local another provider and take new number and show current state income?
Free Government Cell Phones says
The mystery of what’s going on with Budget continues to grow. Readers in numerous states have now left comments saying that their Lifeline service has been transferred to other companies, but there has been ZERO news to explain what’s going on.
Since you moved from one state ter, Vadim, you will need to switch to a new provider and requalify. You should be able to keep the same phone number, but you’ll need to tell your new service provider that you want to “port over your phone number.” You don’t need to worry about disconnecting from the old company, because your new company will take care of all those details.
vadim rusu says
thx.Where in Seattle I can in person talk to transfer number?Maked some research,but not find any location to reapply.Called to SafeLink but they had automate system to function transfering, I not sure if correct way.
Free Government Cell Phones says
See our answer to your other question, Vadim.
John Jones says
My servce provder is assurance wireless . my service was suspended for for recertification and i not been able at tis time to get recertifed please advise .
Thanks John Jones
Free Government Cell Phones says
There is no other option, you need to recertify.
Gladys A Castro says
Trato de recertificar mi celular y no puedo, ademas tampoco me pueden ayudar cuando les llamo por telefono. Sin embargo aparece mi informacion con otra direccion, que no tengo idea de donde es. Les hablo con toda la verdad.
Free Government Cell Phones says
No hablamos español, Gladys.
Jamie Fuqua says
I’m helping my uncle, he wants to sign up with budget mobile but he has not used the free phone service program in 5 years. Budget mobile and other carrier sites will not allow us to do a recertification. How or Where do we go to get him certified again so he can get services through budget mobile?
Free Government Cell Phones says
You need to approach this from a different angle, Jamie. The reason you cannot recertify is because accounts are cancelled if the free government cell phone goes unused for 60 days or longer. And five years is waaaaaay longer than 60 days.
What you need to do is do a new application with any of the free government cell phone companies in your state. There’s no particular reason to stick with Budget if they’re giving you unnecessary trouble. Here’s where you can find a complete list of Lifeline Assistance companies in your state. Check them all out carefully because each plan is slightly different than the others (number of minutes, number of texts, data plan, etc):
https://www.freegovernmentcellphones.net/states
STEPHEN & DOTTY CARREIRO says
I DIDN’T RECIEVE ANYTHING IN THE MAIL TO RECERTIFY. NOTHING’S CHANGED. I’M 100 PERCENT DISABLED VET STEPHEN CARREIRO ***** RIVER******* BLVD ORMOND BEACH FLA 32176
1 386 383 ****
Free Government Cell Phones says
You need to contact your service provider’s customer service team, Stephen. But keep in mind that this is also an opportunity to switch to a different service provider and, perhaps, get an even better phone. Here’s an article that tells you how to switch providers:
https://www.freegovernmentcellphones.net/faq/how-do-i-switch-lifeline-providers
And here’s where you can find a list of all the free government cell phone providers in your state:
https://www.freegovernmentcellphones.net/states
R. WERNER says
I received no information or request to recertify.
My service has been suspended.
I odo not know the name of my provider.
What can I do to recertify to reinstate my service?
My suspended phone number is 772-257-****
Free Government Cell Phones says
Not recertifying has caused you all kinds of problems, R. If you still had an active account, you could call 6-1-1 (customer service) and know that whoever answers is your service provider. But we do not know of any way for you to find out who your service provider is now that you have no service.
Do any of our readers have any suggestions?:
Isaiah k Williams says
HOW DO I UPGRADE ON MY OLD PHONE TO A NEW ONE?
Free Government Cell Phones says
Here’s an article that will tell you all about the top free government cell phone companies and their upgrade policies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
Pamela says
How do I get a upgrade on my cellphone? Or a new one?
How do I get a new cellphone as a smartphone free instead of the one I have?
Do I have to pay for one?
I still have the one you mailed me long time ago. Pamela
Free Government Cell Phones says
Let’s get one thing straight before we answer your questions, Pamela — we are not your service provider. We are an independent website dedicated to the Lifeline free government cell phone program. That means you need to contact your service provider (or any of the other Lifeline companies) directly to get a smartphone.
Now in answer to your question, yes, it’s quite possible to upgrade. In fact, some companies now offer smartphones when customers initially enroll. Here’s an article that tells you all about the leading companies and their smartphone policies:
https://www.freegovernmentcellphones.net/which-lifeline-cell-phone-companies-offer-smartphones
marisely torres Rodriguez says
I need a recertification for my phone.please help me. I dont know what to do.v
Free Government Cell Phones says
The easiest thing to do is to visit your service provider’s website. You will probably find “Re-Certify” somewhere on the site. Click on it and follow the directions. Alternately, you can contact your service provider’s customer service team.
marisely torres Rodriguez says
I need to recertification for my phone. They send me two text messages.my phone number is 787-423-**** Please help me. thank you. Or contact me on my friends phone. 787-974-****. Thank you.
Free Government Cell Phones says
Did the texts give you instructions on what to do? If so, follow those instructions. If not, visit your service provider’s website and look for something that says “Re-Certify.” Click on it and follow those instructions.
gigi sanchez says
My cellphone through Budget Mobile apparently is switching some of its customers over to SafeLink. In the interim, my service is gone and posted as “inactive” on Budget Mobile’s website. When I call Budget Mobile, they tell me that I did not re-certify. I did re-certify several weeks ago and when I called to make sure it was done properly, I was told that yes, I am re-certified. Can someone help? Thanks
gigi sanchez says
I take that question back (can’t delete it or I would). You can’t answer it because you’re not the right org. You should state that on your website. It’s misleading.
Free Government Cell Phones says
Call customer service again and ask for a supervisor, Gigi. That’s about all you can do.
Diana Siegel says
I need a charger for my assurance cell phone 732470**** because it broke. The model is Kyocera qualdmn mailed to me Diana Siegael at ****** Rockville Ctr. 11570. ASAP
Free Government Cell Phones says
We’re a website, Diana, not a cell phone parts provider. You have a few ways to solve your problem. (1) Contact your service provider to see if they can provide the part. (2) Find a store that sells Kyocera phones. They will undoubtedly sell accessories, too. (3) Google the part number to see if you can find the charger online.
Good luck.
patricia laurents says
i need to recertify my cell phone to get my minutes. my phone number is 409-989-****. no one seems to help me. i done this about ten times and still i have not got my minutes back. thank you. patricia laurentsat
Free Government Cell Phones says
First, check your service provider’s website to see if you can recertify online. If not, contact its customer service team by phone or online. Good luck, Patricia.
Jennifer Wood says
How do u block calls and texts from a certain number. I am being harassed
Free Government Cell Phones says
Contact your service provider’s tech support team by phone or online.
Thomas j seker says
Not sure what to do to get re certify Don’t have a password pin. Thanks
Free Government Cell Phones says
If you don’t know your PIN, you will probably need to contact your service provider’s customer service or tech support team by phone or online to get one.
Elvira Perez says
I already send my recertifacion by mail, please let me know if you got it, Thank you Mrs.Elvira Perez .
Free Government Cell Phones says
Sorry, Elvira, but you didn’t send it to us. We’re an independent website that’s NOT affiliated with any of the free government cell phone companies. You need to check your status with your service provider. Depending on who your service provider is, you may be able to check your status online. If not, call customer service.
BERNARDO GARCIA. says
Reestruturen el proseso de Re-certificacion, y haganlo mas simple, no he podido haceder a mi cuenta por la razon de no recordar mi numero de re-certificacion.
Creo que no es nesesario un # de certificacion, Acediendo a la cuenta con un # de segurida social.
GRACIAS.
cliente de safelink.
Free Government Cell Phones says
No hablamos Español, Bernardo.
Dashon Fuller says
I’m a Life Wireless costumer but I don’t know my company.
Free Government Cell Phones says
We don’t know either, Dashon.
Brittney Coleman says
My phone sent me a msg that it was time to recertify and it’s not letting me. What do I do
Free Government Cell Phones says
Do your recertification online or call customer service.
james reeves says
can you send paper in the mail so I can recertify my phone. my new address is 688 ****, ***** ky 42633 thank you.
james reeves says
thank you so much.
Free Government Cell Phones says
We cannot, James. You must contact your service provider to recertify.
Jerry Therio says
How can I know if I am recertify and how long does it take for y’all to let me know I need my government phone
Free Government Cell Phones says
Theoretically, Jerry, the process is seamless. You should be notified by your service provider 60 days before the re-cert is due. If you provide the service provider with the necessary information in a timeless manner, your service will simply continue without interruption.
Cassandra D Hill says
Need a free government phone
Free Government Cell Phones says
Well, you’ve come to the right website, Cassandra. Start with our homepage or by clicking on the “Do You Qualify?” Link at the top of this page. Good luck.
Trina Stanford says
my name is Trina Stanford and I have been trying to recert for a month now and have not recieved any more minutes on my phone for about 3 months now. please assist me my # is l302-897-**** thanks!!
Free Government Cell Phones says
We cannot help you because we are not your service provider, Trina. You need to contact that company’s customer service team directly.
evelyn Otteson says
Hi There, I have been trying to recertify my Safelink phone and have filled out the forms just fine. I i did forget my ID # though but when I went to fill in that form it wouldn’t let me put the captcha in without it coming up as capital letters which doesn’t seem to work. Ive tried it several times. My caps button works every where else. Please advise asap. Evelyn
Free Government Cell Phones says
We recommend that you call or email Safelink’s customer service team. They should be able to help you recertify.
Catherine Mcknight says
I contacted Safe Link via cell because I received a text stating that it was time for my recertification and it allowed me 30days to apply I applied today via cell After trying to do it online that wouldn’t allow me to When calling to do your recertification it will tell you that its going to take 30 minutes and then it will advise you to go online to do your recertification I had no problem pressing that key to recertify via cell It was a very kind and direct Automated machine that asked personal questions about you Most of the questions are (yes or no) It took less than 12 minutes and I was Congratulated of being recertified Some times you just have to be patience I’m very pleased with their service
Free Government Cell Phones says
It’s always good to hear from happy Lifeline customers.
John E. Schnapp says
I got a recertify notice on my phone and followed the http//safe link.com/recertify post but couldn’t get a recertify post that had me do anything to recertify, what should I do to recertify?
Free Government Cell Phones says
If the problem persists, contact the Safelink customer service team by phone or online.
Martha Lattimore says
Can someones service be reinstated if they lost it in neglect to recertify. Later they got another service and chose to keep the the Safe Link issued cell number. There are going through hardship now and want to reapply.
Thank you for replying.
Martha Lattimore says
I do not want what I wrote to Safe Link to be shown to anyone. I was only trying to help someone. Thanks
Free Government Cell Phones says
No problem. We have no idea what you wrote to Safelink.
eldeanafinchet says
Yes I went to keep my cellphone on
theresa burkhamer says
my name is theresa b***** i have tried calling you withoutmy luck my number is 86333***** email is t7m****@gmail.com can you please call me so i can get recerified
Free Government Cell Phones says
You must contact your free government cell phone provider directly, Theresa. This website cannot recertify you.
JAMIE LANIDS says
My name is Jamie ***** IN Pasadena TX, i AM TRYING TO RE CERTIFY AND DO NOT KNOW HOW TO DO IT ONLINE, AND i CANNOT GET THROUGH ON PHONE. PLEASE CALL ME ON CELL # 832 54***** OR MY HOME PHONE 832 538 ****
Free Government Cell Phones says
You must contact your service provider directly, Jamie. You cannot recertify on this website. We’d suggest that you call your service provider’s customer service department.
Lisa says
I turned in the renewal papers and I got a text saying its going to get shut off if I don’t renew
Anthony Sandles says
I call & activated my phone but I can’t make phone call are go on the web are nothing please help me
nikki says
The same thing is happening to me. it’s been like this for a week. it tells me to verify my account by pressing 1. i did it and my phone keeps going back to this message. i can’t make no calls just text. can someone help me please.
dana martin says
i sent my paper work in.now thwir saying their gonna shut my phone off.
Waneta slater says
I have been fighting with safelink since July to get my safelink back. I lived at the same address for 4 yrs and now they said I need to verify my address. I have done so hundreds of times and they safe they never get it. What can I do to get this problem solved. Please help me
terry robinson says
ive got a obama phone im wanting to know if my minutes are going to be put back on my phone the first of the year nothing has changed im still on ssi and get food stamps i have no way to call but they can email me i need my phone i cant get ahold of my doctor or nothing with out it thank you terry robinson,my number for my phone is 317-652-**** but i cant use it it hasnt got minutes or textes plz get back ty
Regina Hamilton says
I need to recerity my government issued free phone in Missouri.I moved and did not get the pspers in the mail…I called a d gave them my new address. They told me to go in and recertify. Where do I go. Zip code is 63104. Thank you, Regina Hamilton. 636-375 ****.I need to go to an area vendor that can help me!
anthony centracchio says
have completed annual recertification (supposedly), but lost my phone. number to contact to suspend account won’t let me do it without pin #. to my best knowledge I never had a pin #. pls reply via USPS.
thank you
Debbie Barlow says
I am recertifying. We get food stamps, cash assistance, and welfare.
Yolanda says
Renovar el contrato de total callmobile
Alan smock says
Tried to recertify by phone and it states that my social security number does not match the number they have on file and I can’t recertify and online they are updating their files and forms and to try back later. What’s up Total Call Mobil ? Now what do I do ? Please Help !!!!!!!!!!!
Timothy francis hutt says
my service is crap dropped calls all the time ihave to go to town for better connection all i want is to
recertify my account i need help
can i talk to someone that speaks english please
Michelle Brown says
I don’t have minutes on my phone. I would like to know when do I receive minutes and txt. I was told every month, but is there a specific date(s). And is there any way of receiving another phone? Currently I have a blue jay is there anything else that I could choose from? Thank You
Cindy says
I have called cant get through. I tried to re certify on line and it won’t let me
Laura says
I called, pressed 7 like they said, but it says they do not do over the phone in Missouri. Went online, they said that I don’t have to do it online, wait till they call or mail me something. Well, no call and nothing in the mail. And my service ends 3 days. WHAT TO DO???????
angelcastruita says
i have new addressnever got notice i called to recirtify,to no avail. icallednumbe i was given on recording to speek to a representitive gin to no avail. please help. november my life line ges disconeced again pleas help
kenneth newsome says
I called to recertify n got no return call as promised.
kenneth newsome says
SAME as above
Melanie Kinley says
i am having trouble re-certifying i have tried numerous times to enter my Birth date and it keeps saying it is invalid
Robert Lionni says
Have an old client of yours by the name of Ronald Tobin wanting to recertify with assurance and needs assistance and I am there to help him, as he’s 87 years to old, to figure anything out or how to re-certify. Can we set things up to get him started?
Julie A Rote says
Recertify the phone before Nov.1,2015
Toni rodriguez says
What app do I have to download on my phone that I’m using right now to be able to send access wireless (lifeline services) multimedia proof of my id card and my proof of address as well as my eligibilty acceptence letter to the SNAP program? I just got off the line with a representative and was told that i qualify for the phone..but im trying to expedite the arrival of my phone so i wanted to email them or send my copies via the internet. Can u please tell me how i can go about the process? Thank you:)
ed kirkwood says
I don’t have my original Id number so I can fill out the form. I have lost mine.
Barbara Doss says
I can’t remember my pin number. What do I need to do to recertify and what do i need
vicki hall says
i got a text saying recertify find the nearest tent forlife wireless dont no where one is at near dunbar wv
Ray Tidwell says
My father has a phone thru the Reach Out Program in Georgia and we are unable to complete the
recertification by phone. Half way thru the phone disconnects. Please provide phone number to
call so he will not loose service. Thanking you in advance for your information.
FreeGovernmentCellPhones.net says
Here is Reachout’s contact info:
https://www.freegovernmentcellphones.net/free-cell-phone-providers/reachout-wireless
Maria says
I applied for a phone and I got one but I did not make a call a month and they turned it off what can I do how can I read qualify for lifeline
Marie Daniels says
I’m trying to recefy my phone call u help
FreeGovernmentCellPhones.net says
Yes, the information is on this page.
jewellspeights says
I just need a replacement phone my Husband had a stroke. About. 5 years. Ago just feel better with a phone. We can hear on the words. Jumble. Together. On this one
Stephanie says
How do I find my security question and pen so I can figure out my esurance wireless network
DENESE CRUTCHFIELD says
I HAVE A 12 YEAR OLD CHILD WHOM NEED TO GO ON LINE TO DO HIS RESEARCH FOR HIS HOME WORK HE IS NOW GOING TO THE 8TH GRADE. I HIS MOM CANNOT AFFORD CABLE INTERNET SO THIS WOULD BE A BIG HELP TO BOTH OF US. I AM AT THE LIBRARY AT THIS TIME USING THEIR INTERNET . PLEASE HELP US . THANK YOU MOTHER DENESE CRUTCHFIELD.
FreeGovernmentCellPhones.net says
http://www.cheapinternet.com
Angelica Saez says
I lost my cell for like 7 month and don’t have one now. I need a cell phone.
Joe keathley says
Yes ive had my phone for yrs now and i never have used a password for it. And ive got voice mail but i dont know my password and now my internet stop working its a very old phone boost mobile Motorola is wrote on it with myraid browers version 7.27 hw vision.30 brew 3.1.5 and it has alcatel 0t871a. And a lot more. Ireall5 need to see if i can get another one this one has had it. But if i cant how do i get a password there is mothing on this phone to get it thats how old it is ive looked at everything on this phone, nothing, i cant even find out where it come from please help me. I dont know where to even try to see how or how gives me serves im special i guess you could say and i dont know how to do this. I guess thats why i get my check from s. S. I. Thank you
Charles A ******* says
Yes I called customer assistance and waited on hold for one hour an twenty minutes. concerning my brothers recertification.He has129 minues on his phone but for the last three months there has not been any service on his phone. he cant read or write so im trying to help him with this problem.His enrollment ID number is ******* name Charles ******* safelink phone number 706218**** date of birth March 03 **** address ******* Drive Dalton Georgia 30720 please call me im his sister Virginia ****** phone number 706 218 **** Thank You or your for your time and service. HIS SOCIAL SECURITY NUMBER IS *** ** ****.
FreeGovernmentCellPhones.net says
We have allow this redacted comment of an example of what NOT to post. Great way to get your identity stolen, and have crank phone calls as well.
Emanuel Carr says
I am Emanuel’s aunt who is assisting him in getting his minutes back or a new phone. His mother is not able to tell me who his provider is because of illness. He is an autistic person who need assistance.
Bruce Chorlton says
I used my number from my Safelink phone to get a deal on a second phone for my wife as i cannot leave her home alone without a phone. I need a new number for my Safe link phone but cannot get a live person no matter how many times i have tried. You are the worst company i have ever encountered.
Guy Rogers says
why if I have already recerified and have had comfermation, do they send me notice to recertify again
Frederick Altland says
I did recertification about a month ago and I got another reminder in the mail to recertify which I already done. Then you call Safelink customer service up and you can’t understand them. I just wish they would stop outsourcing customer service to India.
ralph pelkey says
I recertifed 3 or 4 month ago on line and they still shut my phone off I need it on I have ms
willie ross jr says
l recieved a text message saying l need to recertify my safelink phone as soon as possible lam having trouble doing so can l get help recertifing
becki says
I got a letter saying I need to recertify and I tried, status says application was dissaproved and no minutes this month.I called customer service and can’t get through,I need to know why my application was dissaproved
Patsy Hayes says
How do I get into recertification? I get the phone # and code then hit submit but it does not take me to another page!
brenda says
in my opinion assurance wireless is the best one, sometimes too complicated to talk with a real person but i understand what the advisors trying to say when i talk to them, i have almost 4 years with them no complain, i had before safelink and tracphone no good experience about all i wont recommend them, also i have the unlimited plan,good reception all places i go eventhough out of my city,i call last week to re-new my contract and a live advisor took care of that promt and easy, i will recomend assurance wireless.
Rowena Ward says
I have a SafeLink free phone and it will not work. It is way past time to get my minutes and I can’t receive them. I have gotten 3 emails threatening to shut mine off but I can not get on the website and when I call the phone number it gives nothing as a choice to report it broken. Anyone have any suggestions for me?
Steve says
Several months ago my Safelink Tracfone quit working. After multiple phone calls (via landline) and over a hour time wasted with Tracfone, I bought another one. It was on sale some place else, & Walmart honored the price, $5!
While most Tracfones are compatible w/ Safelink, Android phones are not. I had my new phone with the correct phone number & minutes in 1 phone call & less than 20 minutes of my time.
Owen Lawrence says
how can i be reinstated for 250 minutes my minutes are almost done
Tony Lucio says
I moved over a year ago about the same time I got this phone. So now I`m wondering If I can reveify?
FreeGovernmentCellPhones.net says
If you still meet the eligibility then yes you can.
Barbara crawford says
I been trying to recertify my lifeline phone for almost two months and can’t get it done its like I don’t exists so can u send me an application to renew my lifeline Barbara *****, **** 12th street Rock island,Illinois, 61201 I don’t want to lose my service due to u guys thank u
deborah himes says
like anything to do with the govt, the free phone program is a nightmare as well. bunch of foreigners on the other end of the line that you cant understand, and that don’t help you worth a dime, and that wont do as you, the customer, asks in connecting you with someone you can understand, or with a supervisor.
deborah himes says
okay. this is the most frustrating thing ever. I have safelink. I usually recertify by mail or online. I assist an elderly lady and she has safelink also. I have tried for 2 days to help get her phone recertified. been on the phone twice with safelink and tried online. she has received text msgs since oct that I wasn’t aware of. she DOES NOT text. has no clue about it. she is 78 years old and disabled. she does need her phone, but its almost not even worth the rudeness nor the aggravation of trying to recertify because today, as yesterday, I was told that they could not find her info in the system and they needed the enrollment id number. we don’t have that. never received anything with that info. only the text msg about recertifying. so I ask the lady today on the other end of the line to connect me with someone in charge. asked her right from the start. she continues to just keep asking me questions to the point that I repeatedly said connect me with someone in charge. she finally said hold on, as the guy did yesterday, and both cut me off. its a nightmare trying to deal with them. im about to try and get her govt phone svc with someone other than safelink since they are absolutely NO help. thanks for letting me vent. I sure wont be recommending safelink to anyone.
jay says
How my provider is access wireless and I never recieved an text email or anything to recertify. So what should I do?
donna stachowski says
I have tried to do the recertification on my cell phone but it does not let me finish, and then keeps hanging up on me. What to do?
chris vallin says
hello i have a concern im sure many also have this problem. i am certifiede so to say disabled and recieve ssdi its literally month to month bills and food. i was turned on to budget bedcause a few better perks (more text airtime and a crappy android phone which beats my current assurance.) i tried upgrading phones thru assurance custaomer service most part is horrble. i have had excelent help with customere service aswell and loved it. main concern i recieve my own income W2 i am a recognized own household etc. i share no i reside in households with someone who is a single mother bellow poverty level. not a girlfriend honestly dont get along with her to clear that up for any of you. will i requested a phone from budget nope adress in use i simply emailed support saying seperate household established lifeline accounts verified all legal. plain NO same house hold. no questions of proof etc. i find me as a disabled person by the state of california as rediculess. the other household well fatherless family of 3 girls struggling. i wrote back demanding an appology with full composure and am going to wait for a phone call orr message ten days. saving the initial brief response on there simplified qualifying household policy requiring proof. ask for proof please, i have my irs my state of california even lifeline certified houshold. lifeline policy allows multi family househould as long as they are deemed seperate households (proof providing ) allowable do to the poverty level. that is also on federal lifelinje standards do to many factors. im disgusted with there no thought answers if my gmail address existed id say contact me at vallin dot chris because im not to the disabled extent completely but most are or retired and there being brushed off. id love to demand repair imediately to there web forms denial there simple generic to bads and id say civil liberties for multi cultural organizations across the country aswsell as and support for ADA members thank you
leonard e, lee says
will not accept my birth date, why?
Phyllis Maxson says
This is the most frustrating process! My poor mother keeps getting calls to recertify her Safelink phone but they cannot find her in the system. She has no enrollment ID. She keeps getting threatened with losing her minutes. I just spent over an hour with two different people and there is no resolution. I just don’t understand!!! Can anyone help her?
donna stachowski says
I am having the same issues here too….so frustrating.
deborah himes says
I hope they post my comment. I feel your frustration. am having the same problem. with safelink.
Loretta McMichael says
i have tried to recertify on line and on the phone and can’t get it done
i need to change my address help please
Annette sheppard says
I need to change my address on my account before I recertify so my info is current and correct. Cant find a site that offers that option.
Annette sheppard says
I have absolute mobile
FreeGovernmentCellPhones.net says
You need to do that with your current phone provider.
max tesnow (313)407-7813 says
I have another phone turn mine OFF (313)407-****
ROBERT A. LUNDIN says
I would like to confirm my free cell phone eligibility on line ( 360-982-**** ) because I have poor reception and I’m hard of hearing. I’ve tried to confirn my eligibility with the cell phone but could’nt get past step three. Please help me with this problem.
franklin says
necesito nuevamente mi telefono a mi casa en el *** e 5st hialeah, fl 33010-6244 y que mi teléfono esta roto no se ve el numero que estoy marcando en la pantalla por favor mándame otro teléfono a la direccion anterior gracias
David Allan says
I have been on the phone for an hour waiting on customer service! I’m pissed
Tessa Lucas says
Trying to recertify
Leroy Ivory says
I have tried to rectify my safe link number which is 478 718 ****. I was told that my add which had be changed from **** Jeffersonville, Rd. Macon, Ga. to *** Sparta Rd. WarnerRobins, GA. 31088 could not be change and my phone did not received the min. for the month of Oct. It is now Nov and I need recertification on my number. This number is filed with all my doctors and emergency contacts. Can you please me to get my minutes and keep my number. I can be reached at 478 334 ****. Thank You Leroy Ivory
josephremko says
I would like to get a free cellphone
Free Government Cell Phones says
Start here: https://www.freegovernmentcellphones.net/states
lanette white says
I was trying to do the recertification online. I do not have my enrollment ID #. If u can please call me on my main line @ 901-649-****. Thanks Lanette White
Fresh Dirt says
One of these agencies has texted out my 888 number as the number to call to recertify your free phone. This in the number to a privately owned graphic design business. PLEASE DO NOT CALL 888-282-4002!
If you know which agency has done this please reply so I can ask them to stop publishing this number in error.
Thank you.
susan ingersoll says
neied to change my address and there is no site to go to so I can change. what aam I suppose to do?
Free Government Cell Phones says
There is a site. Tell us the company who gave you the phone and we’ll find the website for you.
karen robidoux says
trying to recertify
Free Government Cell Phones says
Good luck.
Vickie says
Reachout Wireless
Free Government Cell Phones says
https://www.reachoutmobile.com/
Mary says
I also got a message saying I needed to recertify, called the number 877-919-1944 and it takes a long time to connect then goes to a fast busy signal. Tried doing it online with my company, which is reachout wireless and that link won’t work either, says my phone number and last 4 of my social are not correct. Tries online chat with them, over and hour and 15 minutes and still didn’t get help. Tried calling them, over 33 minutes, the supervisor hung up on me after telling me I needed to send in a copy of my drivers license and food stamp card. I thought after the initial you didnt’ need to send in those items and I am not comfortable sending in a copy of my license through the mail, email or fax. I have always done the recert over the phone, normally they call me. My question is, is there another number to call? I would love to get this done but as of now I have wasted several hours on this today alone.
Vickie says
I have the same problem Mary. I don’t know what we are supposed to to and I noticed you had no “Government” reply to your answer.
m austin says
Reachout wireless keeps hanging up on me too. Been calling them since yesterday what a waste of time.
Claudio Guardiola says
I need to recertify. When is my expiration date?
Free Government Cell Phones says
12 months from when you signed up.
J.Laboy says
Life Wireless dont know the distance betwing my city(San German,P.R.) and Maricao,P.R.,is a long distance.I received a text messaje that said that i need to recertficate my account in Maricao,P.R.In my city the people from Life Wireless is in my city now and Life Wireless said no,that i need to recertificate in Maicao.Why?
Roise Ford says
need to up date certificate need account pin number not familiar with it
carol peculis says
I CAN’T VERIFY ONLY HAVE 4 MIN. IT USED TO AUTOMATICALLY GIVE ME 200 MIN EVERY MONTH
FOR 7 YRS….NOW i HAVE A MESSAGE THAT SAYS i NEED TO RECERTIFY…AND i CAN’T GET INTO
ON COMPUTOR…WON’T ACCEPT MY INFO
nicolas roman says
I would like to renewed my safelinkwiress cell phone
mistie says
Costumer service
hazel brown says
I was inquiring about a renewal on my account
Free Government Cell Phones says
We’re not the phone company, you need to contact your phone provider.
lawrence elman says
been trying to recertify but wont take my birthdate.
D.M. says
I recertified online. easy as 1 2 3
nancy lavway says
Trying to recertify online. where is id number. also tried to call. Nancy ****** cell 207768****.
cathreine greene says
i need to get reinstated so i can collect my minutes for this month. ty
Dale Poore says
i recieve social security plus food stamps and aarp prescripton drug help
tamara martin says
need to up date certificate need account pin number not familiar with it asp
Patricia De Carlo says
i tried to help a friend who had to reapply since he did not recertify on time. it made me apply and there was no place to say he already had a phone but was just reapplying because he had not recertified in time.
frustrating process.
deborah boling says
I have been trying to re-certify on line or calling the number they have given me , but i can’t not get to talk to anyone .i have been getting notifaciations to re-certify but can’t seem to get it right I need help , they r saying my birth date does not match my name . I do not know what they mean I have given them everything tell have asked nothing has changed Thank You
brian thompson says
how do i recertify if my message dont go through and cant get through to human person to talk on phone
brian thompson says
you sent me a text to recertify by dec 31 2013 but dont know how
laney w says
im trying to get my phone turn back on they turn it off becuz they said i didn’t redo my paper work when i know that i did i did it on the web . they asked for the number but i didn’t have it i was in the middle of moving .needless to say i have not had a phone as of july i keep getting the run around from reachout wireless .i have cancer and i’m by polr and live by myself .i need a phone how can help me! th thank you l.wilson
angel says
i really dont kno how i put in imformation to apply for a phone for my daughter im using her nintendo dsi and i need help
james carroll says
my phone was stolen at a homeless shelter in Hartford,Ct about aweek ago i have no form of communication?!? please help!
Arvie says
I have had the same run-a-round everyone else has had, only this is my second year go-round! You are wasting my time and everyone else’s. I know everything to do with the government is really skrewed up, but don’t you have at least one intelligent person, in your pool of idiots, that can fix your phones, websites, and programs, that can help us get what is required of us done in a timely manner?
bill west says
A most frustrating process and after several nothing happens. Cannot change the address, cannot access the site by entering the correct information ….. now I notice a lot of readers and customers with the same problem which means there it no reasonable expectation of a solution……..so what is the point of this.???
If you cannot get it correct, clse it down an let someone else do it…..give it to
GOOGLE or APPLE they fix problems
I give up.Bill
Ella says
i tried and it wont work
sharon pilkington says
I don’t understand how you want the birthday part put in. Tried both ways, but nothing works. That makes it very upsetting. Plus you took away a bunch of minutes that I bought. I would like it very much if you would put them back. How can you do a person this way? If you don’t put them back, I may just go back to buying my minutes. That way I can build up my minutes like I want to do, since you wont let me do it any other way.
cynthia carmichael says
I am trying to recertify my life wireless phone but everytime I go to the correct prompt # it keeps repeating it and not taking the number. I went online to see if I can do it there but I do not see a link for it. What shall I do now?
richard bleile says
I call assurance wireless to recertification I went through the process they said they would switch me to someone eles to change my address I went the process agian I called 6 different numbers all automated I need to talk to a person I need a person to talk to about my problems on phone calls my pin # is fine on the web site my pin# is invaild
shron says
I call to recertify the agent says my info is incorrect he will sent out papers to fill out. I receive an application for a phone. I go online and system says my information does not match, that is my info
geez get your system corrected
joe says
I just tried seven toimes to re-certify. Website doesn’t work i enter zip, birth, and last 4, and siite goes around in circles
Russell D. Hopkins says
I just received an extra 250 minutes, I now have 500 minutes, my enrollment ID 12243795.
Thank You All !
Russell D. Hopkins
Corpus Rosario says
A quien coresponda : Yo llene mi solicitud para el telefono y teminando la solicitud se me apago la computadora quisiera saber si recibieron la solicitud o tengo que enviar de Nuevo. Muchas gracias
daniel horne says
needs to avoid cancellation and recerity now
Lynne Boyd says
If you want to do your job and you want a verify on my . than please take the info. that you ask for. name ,address,phone no,
larry d. glasscock says
I am using a trackphone, and I have received a message to recertify before cancellation. What do I do? Thank You! Please reply. larry d. glasscock.
Gail Bodine says
I am on SSI and want a safelink phone.
Rita Owens says
4645 Londonderry Court
Indianapolis, IN 46221
317-667-6587
Rita Owens says
I have tried to recertify for Assurance Wireless phone service. However, the message I keep getting is that I cannot be recertified due to a system error and to try later, I have already mailed a form back to your company, signed, and I’m trying to make sure you have received it. I need help. thank you in advance.
sarah welsh says
just wanted to know if i will get a free phone have not heard anything
Jesse Earnest Handy Jr. says
I have been trying to recertify and i am not have god luck it seem that no one is getting threw My information is the same not has changed
mable howard says
they say my birthday isnt right 09/16/1927 thats my birthday
dale turner says
I forgot my pin could you email it to me please
dale turner says
I forgot my pin
Just George says
I live in a rural area. My phone does not work at my home.
I have to drive part way to town to get service. But that is not my major complaint.
My main complaint is that I am asked to re-certify about every two to three months.
I get a thing in the mail, I fill it out, send it back, and a week or so later I am told to
go to the Safelink website to re-certify. Their website can not locate my account, whether
I enter the account number, or provide my birthdate, last 4 digits of my SSN and zipcode.
I KNOW I’m entering it correctly, and have tried at least 6 times. When I phone to get help, I get a
big run-around, then eventually after at least a half hour, I get someone who can not speak english
understandably. After hours of hassles I get it re-certified and 2 to 3 months later it starts all over again.
I should mention that I do not even have my own internet service and have to borrow someone else’s
computer. I’m really sick of this!
William Gann says
i am unemployed an receiving food stamps my stomach collapse on me couldnt pay bills had to relocate
Henry Jimenez says
Hi. my name is Esther Jimenez and I am Henry,s mother. If is possible I would like to speak with someone regarding a letter that I got telling me that in order for my son continue receiving the phone service, I need to sent a letter that shows the last four digits of my son,s social security number. I already sent that information, but last week I received another letter telling me to do the same thing again. I,m trying to contact someone from Safelink but I can not contact anybody. Please let me know what to do. I would like to know if they did not receive the letter that I sent to them. Thank you in advance for your help. My phone number is ***-507-1847 or please send my an E-mail .
yareliz justiniano says
I don’t remember my PIN number to annual certification. You Please help me
Marjorie Grover says
I either lost my phone or it was stolen and I have tried to report it to Safelink to no avail as I do not have the sim number. I am up for recertification now and will not do it as I do not have the phone and have not had it for awhile. So please cancel the phone.
sabir kadri says
Please send me an Annual Recertification Form.
patsy k stamper says
i don,t have minutes for the month of 07-09-2013 …….
kimberly hill says
In May Careless Wire sent me a txt message asking if I would either like to receive more minutes on the phone I already have or get a upgrade on my phone. I chose the upgrade on my phone cause the one that I have is playing out. On Friday July 5th I received my new phone. However it doesn’t have any minutes on it…I would like to know why????? Why shut off my other phone if you’re not going to get me minutes on my new phone??? Is it not a Gov phone like my old phone???
paula jackson says
I have been trying to do my annual ceriftion every where I call I get run around it want let me submit the first page and finish the application every thing is the same
james demoa says
1. I have been trying to get a Safelink phone since January February March, April May.Each month have mailed applications and the most recent enrollment # is 12406180. I wait for the 30 days and I have yet to receive a phone !!!
2.Today-6/17/13 I received a card from Lifeline saying “I must call right now !! to keep my phone activated”.
3. I realized back in January one cannot receive “any” Federal support to qualifiy for Safelink so I cancelled Lifeline and the discount on my hard line phone so as to qualify for Safelink.
4 Today 6/17/13 I phoned 1 *** 543 3620 to inform them that in January I had requested to CANCEL Lifeline. Apparently this open account with LIFELINE has held up my application!!!
5. My name is: James *****, *** Crab Apple Ct,******,Il. 60*** Apt.1,You may phone me at *** 637 0011. ( this # was the post card-3312131788 it might mean something to you !)
6. Each time I phone SAfelink I am to my application is approved BUT NOTHING HAPPENS !!!
7.
nilda l carmona says
ive moved need to give need to update new address
patricia thurmond says
I CANT READ THE RECERTFICATION PAGE PLEASE IMPROVE THE WRITING
tina holt says
how long it take to get my phone
james powell says
cannot verify my date of birth please help
james powell says
email me @wonderbah77@gmail.com
Dick says
The Safelink annual verification site no longer works; it doesn’t recognize my entries. The phone verification service also doesn’t work. After putting in the required information, a gibberish recording says something and the connection is broken. I have tried it several times.
Westoney Buskirk says
I have been trying to get a free government cell phone I qualify for one but I am having trouble getting the application for one online
Jim says
How the heck can I use the Assurance Wireless Annual Certification, when the only THING I can talk to is a stupid recording!!!!!!!!!! Everytime I use an option. The stupid recorded message puts me back to where I started! W T F. NO WONDER THIS SERVICE IS FREE. WHO IN THEIR RIGHT MIND WOULD PAY MONEY TO USE THIS STUPID SERVICE!
Fernando L.Echevarria says
Please I have about an hour try apply for Govertnment assisted cellular phone services.you mention all but dont mention the most important HOW YOU GO APLY ON LINE?Please !
Esther Smith says
I had my phone for few months, but I could not find out just WHY my service was closed. There one minute ( with extra minutes left ) and gone the next minute. Cannot get in touch with anyone. Seems this is another Government Program that doesn’t work.
I hope you fix this soon.
Free Government Cell Phones says
We are not your phone company.
audrey kirksey says
my was turn off i only have one
raymond greenley says
I sent in my verification form in the mail over three weeks ago,and the first of February came and went and I Still have no minutes,what do I do now?thanks
mary fuscellaro says
TY JIM I SEEN WHAT I DID AFTER I DID IT . HAPPY NEW YRS
jim says
A little sincere advice, Mary: Never put all your personal information out to the public like you did in the comment above. We deleted it in your best interests. You never know who can use information like that for bad purposes.
jenny vanderod says
ALrItE I’ve had my assurance phone stolen. I made a police report about the incident an everythin,so will I be able receive a replacement phone or not. An how are u supossd to do it???
karen wallace says
thanks
karen wallace says
how do i check the status of my re-certification once i have re-certified.That was a week ago and still haven’t received my minutes
Demeatrice Robinson says
I forgot to add my email so that someone can get in contact w/me. (demeatricerobinson@ymail.com). Can someone and/or anyone HELP me to resolve this problem?????I will appreciate any help that I can get. I just want to say THANK YOU in advance. Have a good evening.
DianeResignalo says
I have been with assurance wireless just over ayear and yeah I get my 250 free minutes but I never never have received any 250 TEXT MINUTES!! everyone I know that has assurance wireless has always been able to receive their free 250 TEXT MESSAGES minutes SO WHAT IS REALLY GOING ON???? I do BELIEVE they owe me all those minutes as advertised!!!! Also correct is you can not get ahold of anyone and the dead line for annual certification is due the end of DECEMBER 2012!!!!!!!!!!!! The customer service sucks!!!!!!!!!!
JACKIIE TOWNSEND says
I need to cancel my assurance wireless acct how can i do this //
Stefani Lekkas says
I log in to my Life lines account-no problem, but, I cannot get to my profile page to enter my cell number. There is no “contact us” or a phone number to call. FAQ”s do NOT address this issue. All I can get to is the verification page and that tells me they are waiting for my cell number. There is no link to my profile and edit account just want me to change my password.
WarrenWoody says
I need 250 Minutes for my phone. Why ual keep telling me that their is no pending update. This have been going on for to long. You have all the information that is needed. What is the FREAKING problem???
Donna Tomasik says
I need 12 pin number and 10 number
Dixie Lee Oates says
this is the worst help how do i verify if there is no response ….now i have nomore mimutes and can’t get a hold of anyone…now what do i do..i thought when it said you have so many day’s left then you should so many day’s left…..you do what they tell you to do and then what ????? now i don’t have a phone any more..
Miracle Coutee says
today i tried to certificate my phone on the internet and every time i put my dob it says my dob is not valid and i know good in well i used the same dob for me to get the government phone i need help on this certification form cause i’m at the point were it is really getting annoying so please send some help and i mean right NOW!
Barbara Albright says
I’ve tried and tried to certificate before 11/03/12, and after (like now), which has been several times, to NO AVAIL! It won’t happen, what do I do? The phone process don’t work, the internet don’t work ! What to do??? I have been on the website to NO AVAIL for help!
john says
i know assurance says you MUST use your assurance cell phone to call and recertify and it says it DOES NOT cost you minutes from your account
no one even mentions their provider but i suggest you look on your provider website for specific answers and help with problems…
Janet says
my phone says no service available but i have bars and theres time on it. I need to verfy but cant find the app.
John Beck says
I do not remember the name of the service for my free phone. When I call them I receive an endless string of keypad options but no one answers the phone. As a result I am unable to re-certify.
ReachOut Wireless says
At ReachOut Wireless, we understand that the annual verification process can be confusing.
Each year ReachOut is requred by law to verify your eligibility for the Lifeline program, and we only need a few minutes of your time in order to continue to provide you with your discounted wireless service.
If you are a ReachOur Wireless customer and are not sure how to complete your annual verification, you can call toll free at 1-888-480-6915 or email feedback@reachoutwireless.com.
Thank you
RN-worksforaliving says
Or you could:
Step#1 Get a CLUE
#2 GET A JOB (or maybe three jobs-like I have)
#3 Get your OWN phone and pay your OWN bill-voila you now have a reliable phone-WOW!!!
IT”S JUST THAT EASY-REALLY!!!
m austin says
Some people aren’t as fortunate and may not be able to work.
serena bevan says
i have tried several times to recertify my account and at the end it sends me to a live person and they tell me to call back at a later time i need my phone so what am i supposed to do
Larry Brunette says
hi, i”m having trouble filling out this form, i put my propper pin number and this tells me it”s incorrect, whats going on here? and every time i call assurance wireless cust. service, the person tells my that my number is not a essurance wirekess number, i was calling from my essurance wireless when all this was happening, im trying to taker care of this verification
application get back to me soon, send me an email, thanx Larry
luis e leyva says
This is the worst phone company in the world ,dissorganise etc. the goverment should cancel your contract.What ever answer you give your clients over the phone is a bunch of lies.The goverment should send you all to yail for liyin to the costumers.I have called no less than 40 times in the last month to recirtificate with no luck whatsoever, unfortunatly i am stuck with assuranse cause i am poor with no money.
miriam rios says
i have been trying to annually recertify by phone and e-mail but i keep getting told it is not time for my annual rcertification that i will get a letter for recertification but i keep getting a message on my phone saying i am about out of time to certify and save my wireless service this is really aggravating i have been going through this for the past two weeks can someone please help me
Mr.Rufus Murry Jr says
To whom this concerns, I thought I had lost my cell phone , and it showed up. No I,m trying to get back on line,although,I see I will have to be walked through it.
Mr. Rufus Murry
andrew Johnson says
having problems with my annual certification!!!! what do i do? been tring for a week!
Patsy Hunter says
I forgot my pin number, can you help me recover it.
Patsy Hunter says
I need to make change to account. My address have change from 1010 ***** Street to 3738 ***** Drive A9. I try to do a annual certification on line but for got my account pin number.
Bobbiejo crawford says
Trying to verify: dont have access to a computer your services will accept my verification submition your phone services act like they have no idea about what the problem is because it takes 4 hours or longer to finally find right receptionist who will help… Then after all of that… It only takes five minutes to fix their problem they dont know anything about…. Ne way just send verification papers thru mail because none of your services work correctly….Not that the mail verification works either because you just say you never recieved it…End the damn program if theres no money…Theres no good doctors dentists or eye doctors for welfare recipients anyway…. Sincerly not happy with any of safelinks services customer p.s WHY cant your services call the customer for verification…like the department of public welfare does? hoping to get any kind of reply or answer …before you cause the FCC to disconnect my phone because of your non -understanding… That none ofsafelinks .coms or phoneserv. Work.
RN-worksforliving says
Step #1 GET A CLUE
#2 GET A JOB
#3 Get your OWN phone and then pay the bill YOURSELF-voila you now have a reliable phone!!!
#4 Stop expecting EVERYONE ELSE to pay your lazy a$$ bills.
Kind Human says
HEY RN-worksforliving…..GREAT!!!! NICE COMMENT, hope to god you have more compassion for patients, maybe not. Kind of doubt it. You are an A$$. You know that little thing called Karma, look out because Karma is going to come knocking on your door. Hopefully sooner than later.
Marie manigat says
I forgot my pin number, can you help me to recover it
Debbie Jones says
I forgot my pin and I need you to help me recover it
Carole Lawrence says
Please help…I’m having problems trying to recertify
Carole Lawrence says
I can’t seem to certify my info…I called the number and answered all questions…it said they were having problems on their end and to call back…
anita lafave says
for some reason i cant get through to verify my phone i called and talked to some one about my phone and the lady told me my phone wass all set but i guess not.
lisa chabot says
I am having trouble recertifying my plan what do I do?????!!
GEARLD WALKER says
PLEASE HELP ME. IM HAVING TROBLE WITH MY RECERTIFI
james dawson says
james i AM HAVING TROUBLE TRYING TO REPLY TO YOUR MESSAGE ABOUT MY PHONE
Robert says
You need to do the process twice. I was stuck at level 4 of 5. Level 5 confirms the process. Google Assurance Wireless Annual Certifications.
pasquale mizzone says
recertify
pasquale mizzone says
cannot find link to recertify
pasquale mizzone says
cannot recertify
pasquale mizzone says
i can not recertify
Theresa says
Having problems recertifying my phone, needs to be done before Nov.3 or no more phone!!
carrie lipf says
i have treid to do my recertifaction and i go through the thing on the phone thne it doesnt go thru it says sorry your ceriftaction didnt go thru due to a system error anyone else having this problem i get a hold of someone finally and i cant understand him since he is from india im very frustrated i have unitl november 3rd then that it unitl i do this…
maybelle harrison says
cant gain access via phone or online to do annual recertification
Sheila says
I just did my recertification over my phone, however it wasn’t completed because my address has change. When it redirected my call to a live person the center was closed. How do I go about getting my address updated in the system in order to complete my annual recertification before Nov.3,2012.
Monica Griffin says
I have tried to recertify my phone today by use of my assurance phone. I was almost through with the recertification process, when I got to the end, and it asked if I wanted to electronically certify my phone; and I said yes. Unfortunately the next response I got, was the there was a problem with the system, and I would have to try again later.
Can you please help me with the problem. I am not trying to do so online, and I cannot seem to fing the right sight for that. Looking for where it says Annual Recertification – start here.
I received a message on my phone telling me that, my postal mailing address was incorrect. I
do not understand what this means. My address has not changed. My assurance phone ends in 9397.
carlos lloyd says
i enter the birthdate and it says wrong format whats the deal i enter the month day and year and keeps coming up wrong format i put in 06/29/1943 so wahts wrong
mary aldrich says
I need help. I’m trying to verify my sons safelink phone.
shirley says
its got to be a safelink<not a assurance< for assurance call 1888/653/9262.
Linda Hummel says
I need to verify my Safelink free phone.I’ve tried several different phone #’s, I’ve tried online. No can do??
shirley says
all you do is to go to safelink.com
darnellthomas says
tring to recert
Betty Walton says
I am trying to re-certify my phone. I can not find the link. I can not make calls on my phone, it states they are not accepting calls at this time. I need help.
edith benda says
i need to recertify my account before dec 1st and i cant seem to get to it to recertify.have tried a couple of times cant get to it. thanks.
Christine Cavallaro says
Hi…trying to recertify by Nov. 3rd….Can’t get into system….
Let me know if I do need to recertiy, or am I already done….
Can’t get a live person on any of the numbers supplied…
Please reply….
Thank you, Christine
Metalynn Johnson says
I can’t seem to vertify my account over the computer
christina vandeputte says
when i try to change number in household and the amount of earnings for the year it won”t allow me to do so. i am on assurance wireless annual recertifacation web site.
Angel says
need to recertify before Dec. 1. tys.
Angel says
need to recertify before Dec.3 need help. Tys
Stephany Carey says
I am trying to recertify for my phone and I cann’t seem to get anywhere,,,my phone is currently out of service til I get this done,,,please help
Kay Sanden says
I have tried, to no avail, to recertify via phone, but the program has a “bug” in it and I cannot get past the date of your birth “month”. No matter what I enter in the month date, it tells me “you have entered a 1, is that correct and when I tell it no it just goes back to the same tired question. So, I gave up on that and went to a computer I can use. I got all the way to the “I agree” box and, when I clicked on it, the program just froze and wouldn’t go past that point. I am giving up on all automated forms and am mailing the form back. I hope that will suffice for my recertification. If not, I guess I’ll be without a phone. You can’t say I didn’t try!! Fix the darned programs!!!!
donaldmorris says
how can i complete annual cerfication using a computer to answer recertification questions and at what website for the free goverment phone for one more year.
michael craig hearndon says
if i have moved and someone else in my household has a cell phone,but its not assurrance wireless .can i keep my service.
chris johnson says
your system of receertification is very hard and stressful!!!!!!!!!!!!
Evelyn Francis says
I would like 2 recertify online but am not sure how to do so
marvin warren says
i canot find online to do my annual certification sign up for my phone i have tried several times to do this what is the problem
Shantae says
I forget my Account pin number in I can’t get threw the line so someone can answer my question
virginia corsini says
cannot get on line to certify my phone now what v.corsini,,tarpon springs fla.
Keanugreen says
Hi my is Keanu green was try to recertify my safelink Wireless application
Free Government Cell Phones says
We’re not Safelink, Keanu. You must contact the company’s customer service team ASAP in order to re-certify.
TERENCE PATRICK says
i thank for assurancewireless it really me out
HISEDAVID says
TRIED TO RECERT.
Audrey Hickman says
I have been trying for 7 days to recertify per your instructions .The phone msge is not clear the website is not working.
Essie L Redfield says
I want to do my annual recertifacation.could call me or send me an e-mail.so that i can get that done.and i put a comment not long ago what happen to that one.
Essie L Redfield says
I am trying to do my annual recertification but i have forgotton my pin #.how do i retrive it. or can i set up another.thank you. Essei Redfield
pauline goff says
i to am having a problem getting on this website. why tell us to do something that cant be done lol
Rose says
the online certification wont work , and I use my last 20 minutes on my phone trying to call so now what…I wish they have a live chat for this .
shirley broady says
Trying to complete annual certification for Assurance Wireless, can’t seem to get to the website. Thanks
Evelyn Oden says
I’m having trouble recertifing. My number is ***-506-9790
Terrence Gray says
How do i recerifiy my cell phone ***-284-7900?
Curtis Hough says
how do I GO ABOUT RECERIFICATION FOR MY TELEPHONE. i HAVE NO TELEPHONE SERVICE. PLEASE HELP ME. THANKS CURTIS
Curtis Hough says
How do I go about recertification for my telephone. I can not reach you bec ause I have no phone service. Please help me thanks Curtis
Bonnie Myers says
I have do the annual recertification for my phone and it always asks for a pin number.. I have no pin number.. I need one so that i can recertify…. Thanks Bonnie Myers
Shirley Scruggs says
I have tried to recertify by telephone and on the website. The phone tells me that my call cannot be completed at that time. The website says that I cannot access that website. So exactly what am I surpose to do? I have to recertify in order to keep my phone. Can you please help me with this matter as soon as possible please?
constance mcclain says
also recived text about recertify , called number that was given only got recording. forgot pin so recived another number to call it also wants pin so i am getting noware going that route . HELP!!!!!!! this needs to be done before 10/10/12. thank you for any help.
artis lockhart says
nothing come up for me to recertify 8/29/2012
George Washington says
DO I NEED TO DO ANNUAL VERIFICATION FOR THE PHONE 611 NOT WORKING THANK YOU
victoria bloodsaw says
Im attempting to fill out my annual certification for my assurance account, its not showing up online for me to complete the form.
charlene bennett says
i need to recertify.
charlene bennett says
i need to recertify how do i do this?
charlene bennett says
i need to recertification. help.
chad mcgary says
im trying ti verify my phone and not having any luck what do i do
chad mcgary says
my number is *** 205 0145
GEARLD WALKER says
NOTHING HAS CHANGED EVERYTHING IS THE SAME
GEARLD WALKER says
JUST GOT YOUR LETTER TO BE RECERTIFIED
Daniel Riddell says
I recieved a text to update my safelink phone and it sais invalid user name what do I do?
Ibrahim morsy Aboelelaa says
This happened to me too and no one respond to my questions
Dessie Coleman says
Just noticed on cell phone, have “5” days to address recertification for continued use. Tried to do thru Internet. Was unable to find proper link. The cell phone number is 773/226-3662. My status remains exactly the same – nothings changed. Did not see a phone number to call. Need assistance ASAP to certify. Thank you.
Dessie Coleman says
Just noticed on cell phone, have “5” days to recertification for continued. Tried to do thru Internet. Was unable to find proper link. My situation is exactly the same – nothings changed. Did not see a phone number to call. Need assistance ASAP. Thank you.
Jennie Castro says
Having trouble with recertification, called the number received on message and the person on the other end did not know what I was speaking of. When on internet and plugged in the address as instructed did not find what I needed to recertificed or the site could not find my account. Please clearify this recertification process. Have a good day.
robert stacy says
i need to recertify my virgin mobil phone which i didn’t know i had to do annually.
thanks
robert
cee hill says
i can not fill out the form to be verify for another year i ve tried online it s assurance wireless.plz let me know something
cheryl says
How do you go about talking to a human and not a machine? Cannot get anything done with a machine.
margaret detroyer says
need to do annual verification sim number 898 126 073 212 387 010 1
Barbara Lewis says
Please get back with me concerning this matter. thank again Barbara Lewis
Judith Curtis says
please turn my cell phone back on my status is still the same.
corrine a quarles says
I NEED A PHONE NUMBER TO CALL SO I CAN RECERTIFICATION
Bobbie says
I just received a letter saying to do annual certification call 1-888-898-4888. Hope this helps.
corrine a quarles says
I NEED A APPLICATION OF RECERTIFCATION
corrine a quarles says
I am having trouble re certifiying my phone PLEASE HELP ME
Albert Thompson req your billing Name says
I TOO AM HAVING A BIG PROBLEM RECERTIFYING. NOTHING HAS CHANGED,
WHY PUT ME THROUGH THIS? MY PHONE NUMBER IS NOT BEING RECOGNIZED., WHY? I HAVE CALLED VARIOUS NUMBERS AND HAVE BEEN REFERRED TO SEVERAL OF THEM AND THEN HERE. ISN’T IT TIME THE COMPANY MADE THIS SIMPLER AND NOTIFIED US AHEAD OF TIME RATHER THEN CUT OFF PHONE SERVICE WITHOUT NOTICE? PLEASE HELP, WHAT DO I DO NOW?
A. THOMPSON
alisha says
PEOPLE PLEASE STOP POSTING YOUR PERSONAL INFORMATION ON THIS SITE!
DO NOT POST YOUR PHONE NUMBER, DATE OF BIRTH, YOUR ADDRESS, AND/OR THE DIGITS OF YOUR SOCIAL SECURITY NUMBER.
THAT IS ALL THE INFORMATION SOMEONE NEEDS TO WRECK YOUR CREDIT!
HAVE SOME COMMON SENSE PLEASE AND ONLY CALL/EMAIL/WRITE THE COMPANY.
DO NOT POST YOUR INFO ON A WEBSITE THAT EVERYONE IN THE WORLD WHO HAS ACCESS TO A COMPUTER CAN READ YOUR PRIVATE INFORMATION.
20 YEARS AGO AND I’D HAVE HAD ALL I NEEDED TO GET WHAT I WANTED FOR FREE COMPLIMENTS OF PEOPLE WHO ARE NOT THINKING PROPERLY.
BE GLAD I’M AN ADULT NOW AND HONEST, OTHERS HOWEVER WILL NOT WARN YOU AND WILL NOT BE HONEST.
I AM ONLY TALKING ABOUT THE CRIMINALS HERE, NOT MENTIONING ALL THE PERVERTS, RAPISTS, AND MURDERERS WHO NOW HAVE YOUR INFORMATI0N.
GOD GAVE US A BRAIN SO USE IT NEXT TIME!
(Sorry for typing in all caps but I felt at least some of you needed to be shouted at)
Alana Myers says
I havent recieved my min for Febuary and i was wondering if i hade to re-apply
or what was going on
nicole says
i am trying to do my yearly verification online but it not letting me do it when i go to put my bday in it telling me wrong format every time i try to enter my bday i have tried several different ways of entering it an it keeps telling me it not right format . what do i need to do so i can finish my verification process an complete it . any suggestions on what i should do . i need to get my verfied an cant get anyone to answer when i call techinal support or customer service . thank
Billy Norris Nance says
I am writing you to let you know,that my time run out 03/08/12.But things has not changed at this time,i would to keep this plan,until it dose. Thank you very much
pam price says
i received an E-mail saying to recertify my phone plan, I went to the website of http://www.freem.t.iphone.com and nothing it doesn’t exist. I call them and they tell me to go to yourtellwireless.com and again nothing, with that website I was directed to this web site and still no help in recertifying.
CALVIN BAKER says
HI AGIN MY NAME TS CALVIN BAKER MY CELL NUMBER IS *** 2207619 I AM HAVIN PROBLEMS CERTIFYIN MY CELL PHONE CAN YOU PLEASE HELP ME
CALVIN BAKER says
HI I AM HAVING PROBLEMS RECERTIFYING MY CELL CAN YOU HELP ME
jeanette says
After faxing all my information to Reach out wireless for Annual recertification my phone was turned back on for about 3 day’s then received a call to which the person answering my phone gave incorrect address from which I applied.Now I get the same recording asking me to fax all my information again to show that I still am able to qualify for free Government phone. How can I resolve this problem? I don’t understand why after 3 day’s of being turned back on I have to do the procedure again.
S Taylor says
Do not understand how to recertify. Have been trying for 2weeks. Was given this site by phone, but still do not get any close to recertifying. Where is the link?
Kelvin Jefferson says
I received a text saying my secret question has expired this morning and to contact you guys with my account pin.please lead me in which direction to take.Thank you
Free Government Cell Phones says
Sorry, we’re not your phone company, you need to call them.
dennis cotugno says
What web-site do i have to go to to certify
dennis cotugno says
I can not log onto the site to certify my new phone. It will not accept my phone #.
dennis cotugno says
how do i certify my phone # what exact site do i need
john o. minor says
hello my name is john minor and i would like to send you this e-mail to recertify for my annual verification thank you very much for your time my adress is *** *** st.west palm bch fla *** phone number ***-633-1660
RAMON VASQUEZ says
HELLO, MY NAME IS RAMON VASQUEZ AND I LIVE AT 31 CATHERINE AVE . MY D.O.B.IS 3 29 1969 AND MY LAST NO.OF S.S.IS 3569, NOW IM SENDING U THIS E.MAIL BECAUSE IM NOT GETTING MY FREE MONTHLY MINUTES ANY MORE AND I WANT TO FINE OUT WHY. PLEASE RETURN MY FREE MONTHLY MINUTES , I REALLY DO NEED IT, HERE ARE ALL MY INFORMATION THAT U NEED TO VIRFTY, THANK U AND PLEASE ADD MY FREE MINUTES A.S.A.P. U HAVE A BLESS DAY. NOW THIS E.MAIL IM SENDING U IS MY FRIENDS E.MAIL BECAUSE I DONT HAVE AN E.MAIL. I COULD RECIVE E.MAILS HERE. U COULD LEAVE ME A MESSAGE HERE IF U LIKE,THANK U VERY MUCH.
Wilma j. Sanders says
Call me! Thank You!
Dorothy Ashley says
I have been tring to do my annual verification, on the computer and is having a hard time the phone # this is for is xxx-xxx-xxxx. what should i do?
Free Government Cell Phones says
You shouldn’t post your phone number on web pages — I redacted it in your comment.
You’ll need to call your phone vendor.
Sylvanus Olagasegaram says
Please let me know about my certification.
Thank you,
Sylvanus Olagasegaram