Can I use my current phone with my free government cell phone service?

< Back to all FAQ's

“Can I use my current phone with my free government cell phone service?” is the one of the most frequently asked question we get here at And no wonder: Millions of Americans have spent hundreds of dollars to purchase their own cell phones and really want to hear that they are compatible with the free government cell phone program.

With that in mind, we put our team of ace research assistants to work gathering the official policies from each and every company that participates in the Lifeline Assistance cell phone program.

There are five major companies whose business is nearly national in scope, plus another dozen or so smaller, regional companies that are substantial enough to include in this compendium. Let’s start with the national companies:

Safelink Wireless – Safelink, the oldest and best known of the companies that offer Lifeline Assistance free government cell phones, has millions of customers in 38 states plus Washington, DC and Puerto Rico. The company spells out its policy very clearly and succinctly:

No, you cannot. Upon qualification, customers will receive a free SafeLink Wireless phone enabled for use with this program.

Assurance Wireless – Assurance Wireless is a division of global giant Virgin Mobile. It’s a major competitor that serves 40 states and the District of Columbia. Its policy regarding using your own cell phone is complex, but clearly presented:

Can I use a Virgin Mobile PayLo phone with an Assurance Wireless account?
Selected Virgin Mobile phones other than the primary handset, the Assurance Wireless Jax by Kyocera, may be used with an Assurance Wireless account. However, for the best customer experience, we encourage you to use the handset sent to you by Assurance Wireless. From time to time, a different model phone may be provided to new Assurance Wireless customers due to availability.

Can I use any Virgin Mobile phone with my Assurance Wireless account?
Selected Virgin Mobile phones may be used with an Assurance Wireless account excluding the Party Animal, Super Model, Blackberry® and Android™ models. However, for the best customer experience we encourage you to use the handset sent to you by Assurance Wireless.

Can I use a Blackberry with an Assurance Wireless account?
No, the Blackberry data platform cannot be used with an Assurance Wireless account.

Can I use an Android™ phone with an Assurance Wireless account?
No, an Android™-powered phone cannot be used with an Assurance Wireless account

Can I use an iPhone® with an Assurance Wireless account?
No, the iPhone® data platform cannot be used with Assurance Wireless account.

ReachOut Wireless – ReachOut now offers free government cell phone service in Arkansas, California, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, Ohio, Oklahoma, Rhode Island, Texas, West Virginia and Wisconsin. Here’s the text of the company’s policy on using your own cell phone:

You are also able to use a different phone model with Reachout Wireless™ service. There are restrictions on the type of phone you can use. Phones must be a CDMA type phones. These phones are very common and inexpensive. They are available at almost all retail wireless locations in your area. Inform the retailer that you would like to purchase a CDMA phone and that you DO NOT want it activated. Inform the retailer that you have active service, and would like to purchase just the phone equipment. You may contact us online or over the phone prior to purchase to verify if the phone equipment is compatible. You may also choose to purchase a compatible phone from us. ReachOut Wireless™ provides phones starting from as low as $15 up to $189, depending on the make and model you desire (including shipping).

Budget Mobile – Budget currently offers free government cell phone plans in 30 states and have already announced expansion plans into 17 more states and Puerto Rico. Here is the company’s bring-your-own-phone policy:

Unfortunately, we are unable to transfer your mobile number to another phone you already have.

Life Wireless – Life Wireless does business in 25 states plus Puerto Rico. Its bring-your-own-phone policy says:

Customers may also use their existing unlocked GSM phone by ordering a Life Wireless SIM card. This free SIM card can be inserted into the customer’s handset and activated for immediate use.

The Big Five may have the bulk of the nation’s free government cell phone customers, but scores of small, regional companies give them plenty of stiff competition. Let’s take a look at the policies some of the larger ones have instituted:

Assist Wireless – Assist Wireless already competes for your Lifeline Assistance business in three states (Arkansas, Maryland and Oklahoma) and expects to soon expand into ten additional states (California, Illinois, Kansas, Louisiana, Michigan, Mississippi, Missouri, North Dakota, Pennsylvania and Texas). Unfortunately, they do not allow you to use your own phone.

Cintex Wireless – This smaller free government cell phone company offers Lifeline Assistance plans in Arkansas, Maine, Maryland, Rhode Island and West Virginia. The company’s website suggests that for all their Lifeline and paid plans, they don’t send you a phone, but instead send you a SIM card that will work in any GSM phone that you have. If you already have a SIM card in your phone, you can activate it on their website.

StandUp Wireless – StandUp Wireless is a Lifeline Assistance vendor in eleven states (Arizona, Arkansas, Louisiana, Maryland, Michigan, Missouri, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin). They do not allow you to bring your own phone, and must use the one they give you.

Can I use my own phone with StandUP Wireless?

No. You can only use your StandUP Wireless provided phone with our service

Wireless for Hope – Wireless operates in just two states — Arkansas and Louisiana — and also does business under the Easy Wireless name. The company’s bring-your-own-phone is spelled out on the Easy website:

Easy Wireless is diligently working on a “Bring Your Own Device” option for our customers. At this time, any phone programmed on the Easy Wireless service is limited to phones from the company only. Phones have to be researched to make sure they are CDMA ready and PLBL approved. This process can take a few days to confirm. For the convenience of the customer, Easy is not yet offering the Bring Your Own Device option. However, once this process is allowed, there is still a limit to the type of phone that can be programmed for Easy Wireless service. For instance, some Blackberry®, Android™ -powered phones, and i-Phone™ models cannot be used on Easy Wireless’ platform. For the best customer experience we encourage you to use the handset sent to you by Easy Wireless.

Tag Mobile – Tag Mobile serves up free Lifeline cell phones in Arkansas, Colorado, Kansas, Kentucky, Louisiana, Kentucky, Maine, Maryland, Michigan, Missouri, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia and Wisconsin. There’s nothing on their website that addresses the issue, but we called their customer service department and were told that you must use the phone they provide.

Care Wireless – Care concentrates its business in Illinois. Despite that limited service area, the company’s website answers the “Can I use my own cell phone?” question very clearly:

I have an old cell phone, can I use that instead of the one I get for free?
No. Care Wireless provides you with a free cell phone. Our service only works on phones that have been set up to work on the Lifeline service.

Alaska Wireless – Alaska Wireless, as you might guess, offers Lifeline service in Alaska. Their website does not say their policy, but customer service wrote us the following:

You may switch your services to Lifeline as long as the phone you use is a basic device and not a smart phone.

FreedomPop – FreedomPop is not an official Lifeline phone provider, but we include it on because they offer a terrific deal that provides free service on a high-end phone. But they’ve recently added a “Bring Your Own Phone” program and, just as it sounds, you can bring your own phone. There may be some restrictions on which types of phones.

And the others – In addition, a handful of the smaller, regional free government cell phone companies also neglect to include their bring-your-own-phone policies on their websites and have not responded to our requests for information. Despite our best efforts, we were unable to determine the policies of True Wireless (Arkansas, Maryland, Oklahoma, Rhode Island and Texas), Yourtel Wireless (Kansas, Illinois, Missouri, Maine, Oklahoma, Pennsylvania, Washington, Rhode Island and Washington), Terracom Wireless (Arkansas, Indiana, Iowa, Maryland, Nevada, Oklahoma, Texas, West Virginia or Wisconsin), and i-Wireless (Ohio and Kentucky).

Our advice? If you already have a cell phone and want to find out if you can use it as your free government cell phone, here’s what you should do:

Visit our States page and note which companies compete in your state. Then come back to this page and note which ones will allow you to bring your own phone.

That could tip the balance and help you decide to which free government cell phone company is right for you.


Leave a Reply

Your email address will not be published. Required fields are marked *

Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacement phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.


  1. kay says

    If I were to open a regular account with VIrgin Mobile, transfer my existing number, pay regular fees for the first month, would I be able to switch that account to Lifeline with Assurance and keep the same number?

  2. MARCO says

    Help! I have a budget mobile life line with t-mobil, it is very old cell phone can i get or use an android phone with this program? THANK YOU

  3. Maria Garcia says

    i would like to up grade to a smart or touch phone because the screen is bigger i have such a hard time to use the phone i have right now screen and number are too small for me. i no in a smart phone or touch phone you can speak to them and is so much bugger. i use to use a note 3 when i use to work nice and big screen please help i would like to be able to enjoy what i am able to get for free after working so much in my life,

  4. dianna sue bauer says

    Can I please get information on how to replace my existing phone with a free upgrade. I keep getting options for lost phone replacement…….it is just old not lost

  5. Mark Alan says

    I just got a Budget Mobile lifeline phone here in San Francisco, CA. It uses a SIM card and the T-Mobile network. I was told that I could use any T-Mobile phone just by switching the SIM card. I had an old LG unlocked Optimus 2X and tried the Budget Mobile Sim in it. IT WORKS! The only thing is the cheap phone they gave me uses a full-size SIM card, so you have to with get an older phone that uses a full-size SIM or take your chances cutting their SIM To a smaller size.

    • Mark Alan says

      I forgot to mention that it came with unlimited minutes and texts, but only 250MB of data, so I turned of mobile data under settings to save it for an emergency need. 250MB is almost nothing. They will let you buy more data, but if you do that, it’s almost the same price as an MVNO prepaid like StraightTalk, who now offers unlimited minutes and text with 5GB of data for $45.

  6. silvia Oh says

    I had a galaxy s5 from sprint and i got an “obama phone” from a company who uses T-Mobile Network, would i be able to switch my sim and have it work on my galaxy?

  7. Pamela Raders says

    I would like to order a Sim card with Life Wireless. Is California on their list? What is a GSM phone? How do I get a Sim card? Please respond!!

  8. -A says

    Also my phone came with a budget mobile SIM card can I use the SIM card on any GSM smartphone??? I just want to make sure it works before I go buy a new phone and use the activated SIM card I already have.

    • Donald washington says

      Keys on my new budget phone to small to see clearly , can I upgrade….what options do I have

  9. J. Campbell says

    I have a government Safelink phone. Can I buy myself an upgrade unit like LG800g and have my phone number transferred to the new cell phone or do I have to then pay for service if I upgrade my cell phone?

  10. Nathalie says

    I have an iPhone 4s can I transfer my number with budget mobile free phone number with to my iPhone 4s it’s Verizon.

  11. ian says

    Instead of complaints, maybe someone should petition the government and point out the benefits of a bring your own phone program. For example, I have a friend who can’t read his text messages or see his keypad very well. An android/iPhone/BlackBerry would read it out loud to him. Then he could speak into the phone and it would type for him. He would be very happy

    Thanks to the people @ for the awesome service you provide and for putting up with the people who have nothing better to do than complain.

    And for the record, complaining about other people’s complaints is still complaining.(that includes this little paragraph)

  12. Jodie says

    The results of your research on this issue is very interesting; For the life of me, I cannot figure out why they say it cannot be done, since I know for an absolute fact that it can be done and its fast and simple to set up. And, if, in fact, other phones cannot be used, why don’t they ask about necessary features for each person, such as poor eyesight, arthritis, hearing loss, and even knowledge of basic cell phone operations etc,, so they can offer a phone that will actually work harmoniously with the customer’s needs by providing a phone the person can actually use. I don’t want to appear unappreciative but it is suppose to be a lifeline not an inhibitor, and some issues cannot be overcome simply by learning something new. Some issues may just be physically impossible, and to say there is absolutely no alternative, defeats what the Lifeline program was intending to do; assist those in need. I have faith that someone realizes this and is working on a solution at this very moment.

    • Jodie says

      Wow! I am replying to my own post! I should have read the posts posted prior to mine. I need to clarify that I didn’t realize so many people are trying to hinder, and most likely, eventually destroy this much needed program! How can anyone get the assistance they really do need (not just want) with so many spoiled, disrespectful and (obviously) abusive ingrates flooding the customer service reps with questions like those posted here. How can you know how to operate an advance piece of equipment but cannot even spell the simplest of words, compose proper sentences, or make any sense at all, let alone, realize you are “barking up the wrong tree.” This site is not here to fix your dissatisfaction with the “Lifeline” program, its representatives, or rectify your inability to pay for your own cell service, but to investigate and maybe reveal solutions to problems those in need are experiencing since you are blocking their ability to reach someone to help. After reading the barrage of whiners posted here, some of the worst I have ever encountered, all I want to say is SIT DOWN AND SHUT UP. Like I would want to say to spoiled preschoolers! You are going to kill this program if you don’t stop demanding more than what is being offered, seeking more than what is needed, and expecting more than you deserve! SIT DOWN AND SHUT UP! My Hat’s off to for your patience and disciplined tongue (pen). You may need to get more “moderate” moderators! Oh yeah! Is this where I put in my social security number? Way to look out for those desperate ones acting so desperately.

      • Steve says

        Wow, about an hour and a quarter has passed, and now your back ranting and raving about us uneducated gypsies, tramps, and thief’s.

        I’m glad I’m not one of your kids, nor your husband. What is this Happy Hour now? Get a grip on reality and know who this program is to help. All that you put down, above.

        We don’t need your kind tell us, trying to hurt us further, for nothing we have done to you. We live without a lot and one more thing we can live without is your criticism.

        Yes the only thing I agree with you about is that, does a great job here.
        The rest of what you said isn’t worth a wooden nickel.
        Get over yourself, your not that divine, material girl.

  13. Skeete says

    I got a iPhone 4s and I wanted to know if I could transfer my assurance wireless account on to the phone or Bluetooth things to the phone

    • kennedy says

      no. not with assurance. but if you switch your lifeline service to reachout wireless, then, yes, you can, as long as your iphone is from verizon. by applying to reachout it will cancel your assurance phone.

  14. Marcus says

    I have a Net10 phone which my my Safelink service was transferred to my Net10 Phone and now I had just bought a IPhone4 can my Safelink service that I have be transferred to my IPhone 4 phone.

  15. Melissa jasmine says

    My bf tried unlocking my phone. BlackBerry. Budget mobile Verizon. And it deleted data n reset. Am i able to continue to use the phone if so what should i do. Im back to using. Wifi at different locations

  16. selena says

    Has anything changed for Budget Mobile? Regarding switching my budget mobile number over to a phone of my choice. I have a metro phone, boost phone, and a int phone, would I be able to switch my number over to any of those?

    • kennedy says

      yes you can, as long as its an iphone 4 or 4s (they do not support iphone 5 or 6) and the phone has to be verizon branded.

      they will not accept a sprint or att phone VERIZON only. speaking from experience, i and my family all have iphone4’s activated on reachout wireless.

  17. Dorcia Allen says

    I receive my Tiny Little VeryKool brand Budget Mobile Phone on 11/18/2014. This Phone is really Small! I cannot input my family contacts because the buttons are so darn small. I am a disable senior citizen and its difficult for me to dial out using this phone. I do LOVE the fact that its FREE to me, but I really need a larger touch screen. Can I return IT for a touch screen?

  18. lakesha says

    I have a phone from budget mobile and its verzion I was wondering can I get a unlocked version phone and switch my arrives to the unlocked version phone?

  19. Jessica Ponder says

    I’m interested in the details of your program for cheap internet for low income families. Thanks Jessica Ponder

  20. A.L. says

    My original safelink phone was destroyed in a house fire. You are allowed to purchase ANY tracfone and safelink will allow you to activate it with your account. This is what a representative told me when I called to ask about replacing the phone that was destroyed in the fire. I purchased a phone on amazon and had it activated as my safelink phone just this week. Hope this helps someone else who has this question. :)

  21. Roger Shingleton says

    My kyrcera cell phone broke over a month ago and yall said you were going to send me another one at no cost. I did my re register for the year and it came back O.K. but still haven’t received any phone. Can you please send me another obama kyrcera phone as I had a heart attack 6 weeks ago and can’t tell who had called me nor get back to them . It rings but will not store any names as to the people who have called you nor their numbers. Anyway, please send me another phone ASAP and I really need it in emergency situations like now~
    Roger *******
    *** Redmon Rd.
    Elm City, N.C. 27822

    S.S. # ***-**-**** Private pass code pin number: “******”
    Phone Number: 252-***-****
    Please help me out ASAP and give me your name and I will send your company a real good report as to the way to handled this situation….The others have been real , real slow and crappy…Thanks you much~ Hope to hear from you soon my friend““” P/S…I want to keep the same phone number”

    • Free Government Cell Phones says

      First of all, DO NOT ever put your private information on public forums, especially your SS# and PIN. Luckily our comments are moderated so no one saw them.

      As for what you need, we are not the phone company, you need to contact them.

  22. Marsha Dentzan says

    As for the SAFELINK phone u can use a tracfone with SAFELINK cuz My Dad usto have safelink an when he passed I took his cell which is an smart tracfone an I use that one now with my SAFELINK free monthly minutes u will need to call 1800-SAFELINK an they will do all the work with you. Hope this helped

  23. Ruth Werner says

    I would like to print out my contact list but my LG40G Safelink phone can only go to Bluetooth witch is not compatible with my printer. I’d like to upgrade but don’t know what make phone I can buy? Any ideas?

  24. Sandra says

    I have trouble seeing such a small screen. I need a larger phone, nothing fancy, just larger. Am I allowed to get a larger phone for this reason? Even with a larger screen , I still need my glasses. I have bifocal eyes and early stage of cateracts. Please answer, thanks.

    • Free Government Cell Phones says

      You’d have to contact each vendor to see if they have such a phone, however they probably do not.

      • Marsha Dentzan says

        Call Consumer Wireless or tracfone they both carry Great phones what ever ur need might be … ( large buttons ) my fav is TRACFONE the service Center with HELP is AMAZING…an No I do not work or get paid to say this, Hope this helps you. Have a Great Day an Good Luck,

      • Bob says

        assurance wireless has a flip phone that has bigger numbers and such. They have a free phone but that one is really small so I paid $15 dollars and got a flip one. It is great with a great camera and other good features. Assurance wireless has a program where you have 3 month’s @ 250 minutes/ texts then after that it is free unlimited both , great deal and works great wherever I am at plus it only takes them 2-3 days and you have a phone with a free replacement.

  25. Clay W says

    Budget Mobile states in their Terms & Conditions under Activation… “You may not select a number to be assigned to your BUDGET MOBILE phone, however you may port an existing telephone number from another provider.” But then they say they don’t do it? What’s up with that?

  26. Melinda Been says

    hello, I sure would like to have new options, can you do that plz in the near future I love yahoo on internet exployer, some how it has disappeared

  27. Melinda Been says

    I feel assurance wireless should let us use any phone we have, people do give there old phones away, I have several I can,t use, why do you assuance wireless want us to use poor people phone? are you all prejudice? Don’t you want us to have the finer things in life? The Bible says God wants us to have the best in life, the best of everything!!

    • Free Government Cell Phones says

      It’s not that simple Melinda, there are technical issues involved. And we aren’t sure that God really said anything about getting free cell phones.

      • GemzEnvy says

        Seriously!! Sad how people don’t appreciate what is given. They have expectations and try to manipulate to benefit even more. Makes me mad when there are those of us who TRULY can’t afford a smart phone. These programs are for those in need of an emergency type phone, for basic needs. Stop taking advantage of the charity given to those WHO TRULY NEED IT.

        • Tammy says

          I have Safelink-Yet my COMPLAINT to tell ALL of you who THINK we are complaining is they will only let us use phones they give us which are 4″ or SMALLER!!!! I’m willing and WANT to BUY a LARGER phone yet they WON”T let ME! How big is your phone? Are you willing to TRADE?! If you put a 4″ next to your ear, it then only goes to your jaw-so you NEED a LARGER one so you don’t HAVE to SLIDE it back & forth to talk!! I WILL BUY a BIGGER phone- THEY WON’T LET me!!!! WHY?????

    • Keith A. Nelal says

      I used a phone from another wireless provider.
      It was a plane phone, no touch screen or any of the frills on phones today.
      I had no trouble with Assurance in the transfer and keeping the same number.
      Call there toll free number and they can tell you how to do it, and if the phone can be used with them.
      Hope this helps.

    • Ibrahem Imasahm says

      Um, Melinda Been, “why do you assuance wireless want us to use poor people phone?” I believe a REQUIREMENT to obtain a FREE government phone (provided to you at the expense of the WORKING TAXPAYER) is that you be POOR, yes?

    • Tolly says

      @Melinda – LOL. You are funny, but have such a good question coming from the heart. God wants us to have the good things of life, but these phones are free – you already have a good thing.

  28. Amor says

    You can use an unlocked T-Mobile phone on Care Wireless, and they’ll send you a free SIM card. I lost my phone and when I called customer service, I received this information. It’s because they do not send you another phone if something happens to your original phone.

  29. Roro says

    Please inform me what phones I can use I already have a Cricket and a TMobile and Verizon. I’m pretty sure one of those should work no?

  30. doe says

    i also would like to know about the LG optimus V and how you activate it.All i know is you can purchase a go-lo phone.please do tell

  31. ralph bertolucci says

    being on SSi I do qualify. I have a basic AT&T flip phone, I need not the frills, just the camera (in case). AllI do is make or receive calls I want my same phone and ringtone with free 411 calls. Is this possible?

  32. franciscorojas says

    to my corcen almost two I requet for replace mi phone some one sai in tree o four days i still waiting thank you

  33. sean says

    I was able to activate LG optimus V online 2 years ago for my assurance wireless account. Few days ago I bought LG optimus F3 to replace but no go.

    • Sherry says

      SEAN…regarding your post of Sept 26th saying you use an LG Optimus V with Assurance Wireless. Can you email me and let me know how you were able to do this? They keep telling me that smartphones aren’t allowed with the AW program at this time. Thanks in advance for your advice!

      • Marsha Dentzan says

        You cant tell them its a smart phone… just tell them u shattered ur phone or shut it off an call them an tell them u lost it . an they sent me a new one but my Dad was able to use a phone he had… which is now my phone .but u just let them know you live on a budget. Hope This Helped?

  34. Paula Gonzalez says

    I’m with Alltel how can I know which of the 3 lifeline companies is ? I need a new free phone how can I get one? Can I switch provider ? How ?

  35. Annon says

    You all want a good govt paid phone go to, they have unlimited package for $30.00 a month…it has not let my son down for 3 yrs and .it is very worth looking into, uses verizon and t-mobile towers too….and has a list of phone you can see online…and you can go to walmart (or such places) and get a phone. Good luck

    • teresa says

      I went to walmart to get a phone to have my reachout wireless number transferred. I get home with the phone and they say its not going to work. so what phone do I get

  36. Jessica says

    I have a government phone and they said I could use my sim card with any AT&T phone I tried to put the sim card in my iPhone 3G but it says no service so I was wondering if I had to unlock my iPhone or the sim card and if I unlock the sim card would I still get my 250 mins a month if anyone could help me with this

    • Zachary says

      Yes, in order to use your iPhone 3G from AT&T, you are going to have to get the phone unlocked (not the SIM card) and then put it in the phone and if your service provider will allow you to use the iPhone on their network, the n, yes, you wlll get the same plan that you have now, (ex. 250 mins/mo.)

  37. jame ollie says

    I have a cricket phone that is a model A200 . Can i use this phone for my existing service with reachout wireless.

  38. Amanda says

    Was wondering if you did the 30 dollar plan with assurance wireless an get the unlimited everything can you then use a Android phone for the internet. I have a LG optumis v an I rather use that one then the cheap one they give you. I always see to brake my phones so using one of the cheaper ones that flip or something wouldn’t be a great idea

  39. shelly says

    I have a basic JAX phone that came free with assurance.. I can get on the internet with it, so does that mean it has wifi? Does that mean it’s a smartphone? I don’t think it’s a smart phone just because it connects to internet… but can anyone explain the difference to me?

  40. Susan says

    Do NOT follow the very wrong advice David just posted about Virgin Mobile phones that work with an Assurance Account. I dont understand why one would post innacurate information as fact and then put a disclaimer at the bottom of their post explaining that its not based on actual experience ……So heres the real deal on which phones will work with Assurance Incorrect statement numero uno….”Any Virgin Mobile, non smart phone has the possibility of working with Assurance” WRONG!! I am at this very instant writing this internet post using a smart phone linked to my Assurance account. Technically, the term “smartphone” means a phone that has both mobile calling and microprocessor that allows for internet conne tivity. so he’s wrong on the “non smart phone” part is way off. 2. he says “any Virgin Mobile ” wrong again…it must be any Virgin Mobile PAYLO phone. 3. i am using an LG rumor touch. I it comes pre-loaded with apps for Facebook, TWitter, google maps and several other social networking apps. I bought on sale through VM site for 39.99. I was incorrectly told by the VM salesperson that it is compT with google play..however that proved to be wrong because it does not have android. The other bummer is that it does NOT have WiFi. No VM paylo phones have WiFI or Android. But its a nice sturdy dual qwerty keyboard that looks like a sidekick with a touch screen. I am now searching for a free phone…and i could switch providers if necessary …. That has Wifi and can run either Android or Apple IOS. The Safelink woman told me that because safelink /tracfone piggy backs on At and T’s network, i could take out the sim and put it in any atand t phone…even my iphone 3gs.. This sounds like a bunch of baloney . what do you guys think? Please answer only if you have actual knowlege

  41. Linda Herring says

    I qualtfy for the free 250 minutes phone , but i want to know if i can get more minutes, or do you often a phone that ofen up to 450 minutes

  42. David says

    Any Virgin Mobile, non-smart phone has the possibility of working properly with Assurance Wireless. HOWEVER Assurance Wireless is very limiting as to what they will allow.

    I’ve heard stories of people getting a VM phone, then doing a change online, without any human help.

    Remember, I have no information from Assurance, only posts on the Net.

  43. Patricia garcia says

    Need to upgade my phone but never can get a live person onthe phone or it just hangs up

  44. carol-lee nichols says

    Hello, I have a cdouple questions. I was looking at getting assistance with the free government phone programs. I know both me & my mother qualify. I live in NC & my mom lives in Florida. Can I apply for her? Can we keep our same phones & phone numbers? Right now I have Verizon & so does my mom. I pay for her’s but I am really struggling doing so & must apply 4 this. My mom’s issue was being able to keep same number & phone. Is this possible? Please respond quickly. I don’t waqnt her not having a phone, she is disabled.

    Thanking you in advance,
    Carol-lee Nichols

  45. Eugene LeClair says

    How do a speak to a customer service rep for Safelinked? Tried all available phones numbers and not one lets me speak to a real person.

    • Annonymous says

      I asked customer care and they told me the following:

      – Kyocera S2300.
      – Samsung M340.
      – LG 200.
      – Kyocera S2100.
      – LG 101.
      – PayLo Samsung Restore M575
      – LG Rumor 2
      – Samsung Entro
      – Samsung Montage

      • nan says

        Can a Kyocera or Samsung cell work with a Safelink cell phone.My son gave me one phone but don’t have the money to put mins on it,and the other one a friend gave it to me thought I could switch them.I can’t hear on the safelink phone it is static on it and trying to text makes my hands hurt.