Can I have more than one Lifeline phone? A home and a cell phone? Two cell phones?

< Back to all FAQ's

You wouldn’t believe how often people ask us this question. The good news, we guess, is that people are so happy with their one LifeLine telephone that they want another one.

Unfortunately the answer is no. You can only have one Lifeline account per household. Take your choice of landline or cell phone. You can have one, but you can’t have both.

If the term “Lifeline” is throwing you off, we’ll explain. Lifeline is the government program instituted by the Federal Communications Commission that provides discounts on basic monthly service for qualified heads of households. Originally, it was applied just to landline phones, but it now includes mobile phones such as those distributed by Safelink Wireless, Assurance Wireless and ReachOut Wireless.

Remember, this is one phone per household only.


Leave a Reply

Your email address will not be published. Required fields are marked *

Before you post your comment...

  1. If you are going to ask "how do I get a cell phone?" go here instead.
  2. If you are going to ask "how do I get a replacment phone," go here instead
  3. We are not your cell phone company. All technical questions should be asked of your vendor.
  4. Your comments are moderated, and we will manually approve those worth publishing within 24 hours.


  1. frank mercer says

    I was with one lifeline provider and got the phone, but now they do not service my area, so I am with another lifeline provider and they provided me with a phone. Now the original phone I wanted to bring over to my new provider, so that’s 2 cells with one lifeline provider, is it possible, or do I just throw away a hundred dollar cdma phone?

  2. Wanda Thorson says

    I received a free phone from Q-Link Wireless a little over 2 years ago. I dropeed it and broke it. It was so bad I could not see the screen. I ended up donating it to a womans shelter but don’t remember the phone #.

  3. Basil Winston Jones says

    It has almost been a year since I have an ” Assurance” cell phone. Recently a dealer of ” Safe Link ” as me to
    subscribe for a ” Safe Link ” cell phone. This I got within a week. Now I have learned that a HOUSE HOLD
    can have only one Life Line support cell phone. Do I have to return one of my phones.?
    Please answer me soon and I will make what ever amends necessary.

    • Free Government Cell Phones says

      If you don’t recertify your Assurance phone at your annual time, that service will just expire. I don’t think they will care to get the old phone back.

  4. timothy doten says

    i need to knowhow i can find out how i can disconnect other lifeline phones that are supposidley in my name amd address. i never applied for the nlifeline before till just a few months ago.

    • Molly Gill says

      I have a similar question. Our lifeline service was disconnected because they said we had another lifeline service, but we dont. We did a long time ago, but it was disconnected. How can we find out where we have service so we can either get another phone through that service, or disconnect to sign up for another one….

  5. Lynn says

    In NC if someone has a landline phone, are they eligible to receive a Lifeline cell phone or is only for people who do not have a phone at all.

  6. B.Johnson says

    You stated that I must contact my local phone company if I would like to apply for a LandLine service.
    My question is: Can you provide me with the name of my local phone company? I live in the city of Stockton, California. San Joaquin County. We used to have Pacific Bell they are no longer around and now I don’t know who to call? Thank you so much!

  7. Jenny says

    SafeLink states something was mailed out for verification 8-19 and I never received it. I cannot apply elsewhere with this application in process and with 5 phone numbers for them, and after sending many e-mails, I still know nothing. It may have to do with my landline, which has Lifeline. How do I remove Lifeline? It sounds so very easy but it has been anything but.

  8. Mark Jahne says

    I have a lifeline cell phone already, and know the deal about two lifeline benefits. May I have another cell line if it is NOT Lifeline supported? Like one of those $10 / month pay as you go plans?

      • Suka says

        Thank you! That answers my question. I have my old barely working 2010 reachout cell that hasn’t been on Lifeline for years but I keep because the number is on many resumes and business cards so I use it for voice mail only. I am now reapplying because I qualify and I had spent YEARS trying to update my address on my old account when I moved and finally gave up and just starting reloading my phone at the NON DISCOUNTED price just to keep the number. So now, if I understand correctly, I will be getting a working phone with the CA LIFELINE service and can STILL have the old phone number to receive calls on. Just wanted to make sure that the OLD cell minutes and NON LIFELINE REACHOUT number doesn’t get interrupted or get taken away since my sister was nice enough to put unlimited minutes on for me to get calls for interviews as I job hunt. Aaaaaaaah! Exhausted.

        Am I correct in my understanding then?


  9. MJ says

    Since you can only have one phone on the lifeline service, it is better to get the cell phone that way you can have it for home and on the go.

    Since the lifeline service only allows one phone per household, anyone in the home who needs a mobile phone and qualifies for it can just use the address of a friend or family member who doesn’t have lifeline services. I know someone who needed a phone really bad and used a friend’s address

      • Queen of Swords says

        That’s ridiculous! With all that our government has to worry about in the world imagine worrying about 2 people who both qualify who are only roomates getting a barely discounted price on phone service. This is an example of the problem. Absurd priorities!

  10. Pamela Smith says

    I have landline @ home with Lifeline, can you recommend a cell phone service? Need a cell phone when i am away from home, going to Dr. I am on SSD, low income. Live in Missouri. Any assistance would be appreciated.

  11. Richard Scull says

    I am about to apply for the Free Gov’t Cell Phone from Safelink; but I have just one question first. Are we able to retain our current cell phone number?

    Thanx for a speedy reply

    R. Scull

  12. William Anderson says

    I pay rent where I live.But I also pay for her phone. I.m on dissability, and so is she, why cant she get a phone ? By living in the same house or adress? It”s not like we are married..


    I have tried calling customers service on many occassions, been on hold for about 30 minutes then hung up on. Well i lost my cell phone about a month ago during a moving process and wanted to know how do i go about receiving another one?